Inter-Tel 5000 Configuration Note
Contents
1. 15 Step 10 Voicemail In band DTMF Setup General Voice Mail Interface DTMF Forward on Busy Digit Pattern Forward on No Answer Digit Pattern NEN Forward on Do Not Disturb Digit Pattern I O 7 Forward on No Reason Digit Pattern RRR Internal Call Digit Pattern O External Call Digit Pattern Disconnect Call Digit Pattern MWI MWI Off Digit Pattern er MWI On Digit Pattern be Enable SMDI Disable SMDI Timeout msec 2000 Le Note The number of R s in the digit pattern is based on the Inter Tel dial plan If the system is configured with three digit extensions then only three R s are necessary etc The MWI patterns are based on the system default feature codes Use the appropriate feature codes for the system being configured 16 Step 11 FAX Setup 2 AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help Qe gt EN a Le JO search She Favortes O B jw LJ rel Ki Address http 10 15 4 13 sl len Google wv ta AudioCodes TrunkPack 1610 Quick Setup Protocol Management Fax Transport Mode T 38 Relay Caller ID Transport Type Mute Status amp Diagnostics Software Update Save Configuration Caller ID Type Bellcore Reset Device V 21 Modem Transport Type Disable V 22 Modem Transport Type Enable Bypass ig V2. oe Mode 1 llocalAxxessUSA KadsTesCPC 7 34 The Extended Ring Cadence flag needs to be enabled for all the OPX circuits DB Studio System Station Related Information Flags Extended Ring Cadence File View Operations Tools Favorites Help eo EI z Flags e Sadeler Single Line 01 07 01 01 e soles Single Line 01 07 01 02 Alternate Hold Timer i Re Alternate Keyma 107 01 Attendant did Single Line 01 07 01 04 Single Line 01 07 01 05 Audio Diagnostics 1 Automatic Answer CO Single Line 01 07 01 06 Acme Aree TC il Single Line 01 07 01 07 Caller ID CO Single Line 01 07 01 08 Caller ID IC Single Line 01 07 01 09 Camp On Indications Single Line 01 07 01 10 Camp On to ARS Single Line 01 07 01 11 COJIC Reseize Single Line 01 07 01 12 DID E amp M Receive Busy i Single Line 01 07 01 13 Different Alerting Cader a Single Line 01 07 01 14 Different Ringback Cade Single Line 01 07 01 15 Display Outside Party WC s Single Line 01 07 01 16 DKTS Alternate Transier Single Line 01 07 01 17 Do Not Disturb Allowed Single Line 01 07 01 18 Do Not Disturb Override S t Expanded CO Call Infori SE Sie SE Single Line 01 07 01 20 Extended Ring Cadence s Handsfree On Off Single Line 01 07 01 21 Headset Connect Tone 1 Single Une 01 07 01 22 Headset On Off Single Line 01 07 01 23 a Single Une 01 07 01 24 E E E
3. E E E FE E E E E E E E E E E Local Axxess USA Karl s Test CPC Step 3 Single Line Card Configuration All the Single Line Module circuits should be configured for the Single Line circuit type The Extended Ring Cadence flag needs to be enabled for all the Single Line circuits 35 Device Configuration Step 4 Hunt Group Configuration Two hunt groups are required one for voice mail access and the other for auto attendant functionality 7 DB Studio System Devices and Feature Codes Hunt Groups File View Operations Tools Favorites Help es Aa a Inter Tel 9 115 amp Passwords amp Software License tg System Cabinets E EA Devices and Feature Codes lgg D55 Consoles EEE Extension Lists Feature Codes e Hunt Groups 49 1259 Auto Attendant H 1260 Voice Mail 4 IP Connections IP Ports i Modems gq Network Groups AK Nodes La Page Ports La Page Zones y Phantom Devices Stations System Serial Ports qii CO Trunk Groups vd Node Trunk Groups T3 Trunks Flags Extension Description Username Auto Attendant ALITO ATT a VOICE MAIL 0 0 0 F FE FERE EID RD T T E Ns Node 1 Local Axxess USA Karl sTestcpc Z If there are no plans to implement Auto Attendant functionality then all the OPX circuits
4. Quick Setup Table Index Advanced Configuration R daheim Destination Prefix Source Prefix sipped j d Des 4 Maintenance 1h2 Io 0 4 Log Off zk 20 0 1790 0 3 3 4 5 7 8 T 9 d 10 lt Internet 10 Step 6 Trunk Group Setup There are two options to setup the Trunk Group e For general deployments use the trunk group setup as described in Step 6 a e For Auto Attendant and Unified Messaging combined solution use Step 6 a or Step 6 b which is an example used for our specific testing environment Step 6 a Standard Trunk Group Setup File Edit View Favorites Tools Help l L Oa O 3 2 5 2s Sip Favorites lc A ie Je A address http 110 15 4 19 zl Ee unis s 7a i A TrunkPack 1610 vw AudioCodes MG Module 1 Trunk Group Table Quick Setup Trunk Group Index fine x Advanced Configuration SET RP et SE Channels Phone Number CR Profile ID brad BI NI NS RENE REN mmm i 1 e e Log Off 3 s al 1 mem ma e mmm mmm mem mmm a pm mmm mmm mm mmm a wm mm EM MU NEM NW EI NI NE EE ie we COO NICHT mmm mm mmm EN ge mm mmm mm mmm a es CECS E T T T Mmm Z7 11
5. Reference Clock List ig Resources P Sockets E 01 01 Digital Keyset 16 Cart 01 02 Uninstalled 01 03 Uninstalled 01 04 Uninstalled 01 05 Uninstalled 01 06 Uninstalled d r Circuits F T1 Diagnostics Exchange 2007 UM Extended Superframe Zero Code Suppression Gre Line Build Out Auto T1 Circuits T1 Diagnostics g 01 08 Central Processor C 1 01 09 Uninstalled 01 10 Uninstalled 01 11 Uninstalled 01 12 Uninstalled 01 13 Uninstalled 01 14 Uninstalled 01 15 Uninstalled oe Mode 1 Local Axxess USA Karl s TestcPc 4 33 The T1 should be set as Masters to Private Network in the Reference Clock List under the System folder Mal Studio System Cabinets Reference Clock List File View Operations Tools Favorites Help eo 2a Qm Inter Tel 9 115 amp Passwords X Software License ax 01 07 01 Exchange 2007 UM I La Cabinets Error Thresholds CO RTT La Resources d Sockets amp 01 01 Digital Keyset 16 Cart 01 02 Uninstalled 01 03 Uninstalled 01 04 Uninstalled 01 05 Uninstalled 1 01 06 Uninstalled 01 07 T1 Card E T1 Circuits T1 Diagnostics 8f 01 08 Central Processor C 01 09 Uninstalled 01 10 Uninstalled 01 11 Uninstalled 01 12 Uninstalled 01 13 Uninstalled 01 14 Uninstalled 01 15 Uninstalled
6. Microsoft Exchange Server 2007 Unified Messaging PBX Configuration Note Inter Tel 5000 with the Mediant 2000 Gateway using T1 CAS In band DTMF By AudioCodes Updated Since 2007 05 28 READ THIS BEFORE YOU PROCEED This document is for informational purposes only and is provided AS IS Microsoft and its partners cannot verify the accuracy of this information and take no responsibility for the content of this document To the extent permitted by law MICROSOFT MAKES NO WARRANTIES OF ANY KIND DISCLAIMS ALL EXPRESS IMPLIED AND STATUTORY WARRANTIES AND ASSUMES NO LIABILITY TO YOU FOR ANY DAMAGES OF ANY TYPE IN CONNECTION WITH THE CONTENT OF THIS DOCUMENT Content This document describes the configuration required to setup Inter Tel 5000 and AudioCodes Mediant 2000 using T1 CAS with inband DTMF as the telephony signaling protocol It also contains the results of the interoperability testing of Microsoft Exchange 2007 Unified Messaging based on this setup Intended Audience This document is intended for Systems Integrators with significant telephony knowledge Technical Support The information contained within this document has been provided by Microsoft partners or equipment manufacturers and is provided AS IS This document contains information about how to modify the configuration of your PBX or VoIP gateway Improper configuration may result in the loss of service of the PBX or gateway Microsoft is una
7. 6 I0 ce web Server 4B Internet Note If no DNS server is available in the network define the internal DNS table where the domain name is the FQDN of the Microsoft Unified Messaging server and the First IP Address corresponds to its IP address for example exchange2007 com and 10 15 3 207 25 Step 6 NTP Server Setup ZA AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help E 7 Qs X Q x E EK Search Sie Favorites La a jw m rel 33 Address EI http 10 15 4 13 M KR d ta AudioCodes TrunkPack 1610 Quick Setup INTP Settings Protocol Management NTP Serer IP Address 10 15 56 50 E s NTP UTC Offset Hours 0 Minutes D Status amp Diagnostics r Software Update NTP Update Interval Hours 24 Minutes 0 Maintenance Embedded Telnet Server Disable I ig Telnet Server TCP Port 23 3 Telnet Server Idle Timeout o STUN Settings Enable STUN Disable sj STUN Server Primary IP 0 0 0 0 STUN Server Secondary IP 0 0 0 0 NES Settings web Server Internet K Note Define the NTP server s IP address so that it corresponds to your network environment for example 10 15 3 50 If no NTP server is available in the network then skip this step as the gateway uses its internal clock
8. Second Redundant Proxy IP Address Dong Third Redundant Proxy IP Address foooo Redundancy Mode Parking Proxy Load Balancing Method Disable Proxy IP List Refresh Time ge Enable Proxy Keep Alive Disable Proxy Keep Alive Time p Enable Fallback to Routing Table Disable Prefer Routing Table No vi Use Routing Table for Host Names and Profiles Disable Always Use Proxy Disable Send All Invite to Proxy No M Enable Proxy Hot Swap Disable webserver T TT TT Mmm Z Note The Proxy IP Address must be one that corresponds to the network environment in which the Microsoft Unified messaging server is installed For example 10 15 3 207 or the FQDN of the Microsoft Unified messaging host Step 3 Coder Setup 2 AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Back LG x a yo Search she Favorites O a A wj z ke rel Ki Address jJ Ki Go 7a um E TrunkPack 1610 vw AudioCodes MG Module 1 M Quick Setup Coder Name Advanced Configuration G 711A law Disabled M Status amp Diagnostics G 711U law v 20 64 yo Disabled v SE G 723 1 v 3o v 53 x Disabled v Maintenance x x x D Log Off v v Y Web Server Internet Step 4 Digit Collecti
9. 26 Step 7 Generate Certificate Setup Use the screen below to generate CSR Copy the certificate signing request and send it to your Certification Authority for signing 2 AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qe o Q x a po Search She Favorites Lea a d s E 9 kel rel 33 Address http lj10 15 4 13 ve ta AudioCodes TrunkPack 1610 Quick Setup Protocol Management Certificate Signing equest Status amp Diagnostics Subject Name gw1 m2k audiocodes com Software Update SE Generate CSR Log Off Copy the certificate signing request and send it to your Certification Authority for signing BEGIN CERTIFICATE REQUEST MIIBYDCBygIBADAhMRSGwHOQYDVQODExZndzEubTJrLmFi1ZGlvYZO9kZXMuYZ9tMIGf MAOGCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC2 AZdciLwVBBni bI638fpEWIn4nuh CC6UI1LhAMPuhtjoaqLYeNeFMfT6i92wEXOgehQbxAZyAOPOjqTObbrmrROMugsSpt hghJTbajggiINFppccml8ipW7FDz4rzyMZztm5pC4aPgYT6W2QF4MyxhE3h2cmLkZzf UEHSXCaOMFISCQIDAQABOoAAwDQOYJKOZIhvcNAQEEBQADgYEAKwv9R2 XqUEqCRUXID wVSLVp 47OzkzCMOkc3FUkqL6udqs9IWSB2h MyO nxBcWV355sT zksbO d6hWi3ES9 rCararD0OMiyOmUDcThlTqobakBNS53PKLMDElkGi1QcFRfTFsSUggsBDCg9nHYPrBP lMOwlQrUvpn711Fhuedt h2xUUo END CERTIFICATE REQUEST k Meann tha bistan annen 4 nalf Anecd tn Avena n nnls Linen andiinnta unainn tha Alien nama nemidad abhann Web Server S Internet 27
10. 44 6 Exchange 2007 UM Validation Test Matrix The following table contains a set of tests for assessing the functionality of the UM core feature set The results are recorded as either Pass P Conditional Pass CP Fail F Not Tested NT Not Applicable NA Refer to Appendix for a more detailed description of how to perform each call scenario Section 6 1 for detailed descriptions of call scenario failures if any No Call Scenarios see appendix for more detailed instructions P CP F NT Reason for Failure see 6 1 for more detailed descriptions Dial the pilot number from a phone extension that is NOT enabled for Unified Messaging and logon to a user s mailbox Confirm hearing the prompt Welcome you are connected to Microsoft Exchange To access your mailbox enter your extension Navigate mailbox using the Voice User Interface VUI Navigate mailbox using the Telephony User Interface TUI Dial user extension and leave a voicemail 4a Dial user extension and leave a voicemail from an internal extension Confirm the Active Directory name of the calling party is displayed in the sender field of the voicemail message CP Inter Tel 5000 PBX only sends the digits of the called user 4b Dial user extension and leave a voicemail from an external phone Confirm the correct phone number of the calling party is displayed in the sender field of
11. Step 6 b Trunk Group Setup Example This configuration represents a split T1 configuration where the first 12 trunks of the T1 are used for Voice Mail access and the second 12 trunks are used for Auto Attendant functionality Calls placed on the last 12 trunks of the T1 span ring in with a phone number of 2001 through 2012 consequently the 20 value in Step 5 b Any value can be used for the phone number as long as it doesn t conflict with Inter Tel or UM Dial Plan AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qe v EN a JO search She Favorites 22 E iw LJ rel 33 Address amp http 10 15 4 13 x amp SS vi AudioCodes TrunkPack 1610 A Trunk Group Table Quick Setup Trunk Group Index 1 12 amp Advanced Configuration Status amp Diagnostics Group From To Gaeren Phone Number Trunk Group Profile ID Software Update Index Trunk Trunk ID Maintenance 1 B S 1 12 1261 n 2 sii 13 24 2001 0 3 Log Off 3 E E A v v 5 v m iE EST zz Ti 6 v v a B v B 8 v Ki Se Fen e 10 v 11 v sl 1 ENT 1 12 he v vi Internet 12 Step 7 TDM BUS
12. E IP Ports E Audio For Camped On Announcement Calls Ringback D Modems 4 Camp Ons Allowed Yes 7 Be Network Groups Xa Group Call Pick up No H A Nodes A Overflow fe NONE z La Page Ports 3a Priority Level 0 ba Page Zones A Recall amp B 1000 ji 2 m Devices HMerestart ACD Idle Time Upon Login No i aes Brenn ACD Calls to Hunt Group No it CO Trunk Groups S j Search Type m l Linear i sti Node Trunk Groups E Send Camp On Notifications to Members in DND Mo aT Trunks Huse ACD Agent IDs No E Flags wie Node 1 Local Axxess USA Karl s Testcpc E 37 The Hunt Group Members list should include the first x OPX circuits where x is the desired number of channels dedicated to voice mail access DB Studio System Devices and Feature Codes Hunt Groupe 1260 Voice Mail Members File View Operations Tools Favorites Help fw J Inter Tel 9 115 DN Passwords amp Software License igi System Cabinets 2 Devices and Feature Codes lig DSS Consoles H Extension Lists Feature Codes Hunt Groups o D 1259 Auto Attendant H 1260 Voice Mail Username Address dlji281 Single Line 01 07 01 01 Si 1262 Single Line 01 07 01 02 al 1263 Single Line 01 07 01 03 al 1264 Single Line 01 07 01 04 al 1265 Single Line 01 07 01 05 mi 1266 Single Line 01 07 01 06 fa 1267 Single Line 01 07 01 07 fa 1268 Single Line 01 07 01 08 12
13. 7 Troubleshooting The tools used for debugging include network sniffer applications such as Ethereal and AudioCodes Syslog protocol The Syslog client embedded in the AudioCodes gateways MP 11x Mediant 1000 and Mediant 2000 sends error reports events generated by the gateway application to a Syslog server using IP UDP protocol To activate the Syslog client on the AudioCodes gateways 1 Set the parameter Enable Syslog to Enable 2 Use the parameter Syslog Server IP Address to define the IP address of the Syslog server you use A AudioCodes Microsoft Internet Explorer fC fe yx File Edit View Favorites Tools Help ay Qe Q sl EN ER Search Se Favorites La B d s ml LJ rel 33 Address http 10 15 4 19 Eo Goose C vj settings Y v Search Web gt 2 Ar EN Gmail Bry Yahoo EJ answers ql Games fo music Cg My Web Personas gt 7a TrunkPack 1610 vw AudioCodes MG Module 1 T Management Settings Quick Setup Syslog Settings Protocol Management Syslog Server IP Address 10 15 2 5 men Step 2 sant T Syslog Server Port 514 atus lagnostics f Software Update Enable Syslog Enable v K Step 1 n SNMP Settings SNMP Managers Table NEL NI b N Log on SNMP Community String E Enable SNMP Enable Trap Manager Host Name Activity Types to Report via Activity Log Messages Parameters Value Ch
14. lt A Multilingual Support Yes 7 Record A Call Yes E Remote Automatic Call Distribution Hunt Groups Yes 358 SIP Trunks 0 ES System Forwarding Yes A System OAI Events Yes E System OAI Third Party Call Control Yes S Uniform Call Distribution Hunt Groups Yes E Voice Processor AMIS Networking Yes Local Axxess USA Karl s Test CPC 30 System Configuration Step 1 INI file Inter Tel 5000 Communication Server Configuration There are two options when it comes to implementing Exchange 2007 UM Both involve the configuration of Single Lines to interface with the Audiocodes gateway e For the Mediant series gateways one of the T1 bays needs to be configured for a T1 Module If the plan is to use more than one T1 span on the gateway then additional bays may need to be configured e For the MediaPack series gateways one of the bays needs to be configured for a Single Line Module Depending on how many FXS ports are available on the deployed MediaPack additional Single Line Modules may be required Single Line Modules on the DEI units may be used as well 31 Step 2 T1 Configuration All the T1 circuits should be configured for the OPX circuit type 7 DB Studio System Cabinets 01 07 T1 Card T1 Circuits File View Operations Tools Favorites Help eb SC Inter Tel 9 115 T1 Circuit Type T1 Circuit Device ron V 5f 01 07 01 01 OPX fal 1261 18 odin 4f 0
15. the user calls UM to retrieve voice message Therefore when the user dials directly to the Exchange 2007 UM Server the user hears the general welcome prompt Welcome you are connected to Microsoft Exchange to access your mailbox enter your extension at which the user is required to enter the user s extension number in addition to the pin number 2 2 Gateway Requisites The gateway also supports TLS in addition to TCP This provides security by enabling the encryption of SIP packets over the IP network The gateway supports self signed certificates as well as Microsoft Windows Certificates Authority CA capabilities 2 3 Cabling Requirements This integration uses standard RJ 48c cables to connect digital trunks T1 E1 between the PBX and Mediant 2000 trunk interfaces 3 Summary and Limitations BW A check in this box indicates the UM feature set is fully functional when using the PBX gateway in question e Since this solution implements T1 CAS the caller ID of the external caller to UM can t be sent by the PBX Therefore the calling party ID is not part of the delivered message e When using subscriber access it s necessary to first enter the mailbox and then the password 4 Gateway Setup Notes Step 1 SIP Environment Setup BAudiocodes Microsoft internet Explorer C Lumix Ele Edit view Favorites Tools Help Av Q O BIG pO search S e Favorites 2 a EAR 3 Address fa http j 1
16. UM server answers the call as though it is a voice call i e you will hear Please leave a message for When the UM server detects the fax CNG tones it switches into fax receiving mode and the voice prompts terminate e Note UM only support T 38 for sending fax 10 TRANSPORT SECURITY LAYER TLS e Setup TLS on the gateway IP PBX and Exchange 2007 UM e Import Export all the appropriate certificates a Dial Pilot Number and Mailbox Login e Execute the steps in scenario 1 above with TLS turned on b Dial User Extension and Leave a Voicemail e Execute the steps in scenario 4 above with TLS turned on c FAX e Execute the steps in scenario 9 above with TLS turned on 11 G 723 1 e Configure the gateway to use the G 723 1 codec for sending audio to the UM server e If already using G 723 1 for the previous set of tests use this step to test G 711 A Law or G 711 Mu Law instead e Call the pilot number and verify the UM server answers the call e Note If the gateway is configured to use multiple codecs the UM server by default will use the G 723 1 codec if it is available 12 Message Waiting Indicator MWI e Although Exchange 2007 UM does not natively support MWI Geomant has created a 3rd party solution MWI2007 This product also supports SMS message notification e Installation files and product documentation can be found on Geomant s MWI 2007 website 55 13 Test UMConnectivity Run the
17. by going to URL https lt server name gt owa e After receiving a voicemail in the OWA inbox open this voicemail message e At the top of this message look for the Play On Phone field Play on Phone e Click this field to access the Play On Phone feature To an Internal Extension Dial the extension for a UM enabled user and leave a voicemail message Logon to this called user s mailbox in OWA Once it is received in the user s inbox use OWA s Play On Phone to dial an internal extension Confirm the voicemail is delivered to the correct internal extension To an External Phone number Dial the extension for a UM enabled user and leave a voicemail message Logon to the UM enabled user s mailbox in OWA 53 Confirm the voicemail is received in the user s mailbox Use OWA s Play On Phone to dial an external phone number Confirm the voicemail is delivered to the correct external phone number Troubleshooting e Make sure the appropriate UMMailboxPolicy dialing rule is configured to make this call As an example open an Exchange Management Shell and type in the following commands e dp get umdialplan id dial plan ID e dp ConfiguredInCountryOrRegionGroups Clear e dp ConfiguredInCountryOrRegionGroups Add anywhere e dp AllowedInCountryOrRegionGroups Clear e dp AllowedInCountryOrRegionGroups Add anywhere e dp set umdialplan e mp get ummailboxpolicy id mailbox policy ID e mp Al
18. can be placed in the Hunt Group for Voice Mail and vice versa Note When a call is placed to the Auto Attendant and is transferred back to the system two circuits are used for the duration of the call In addition if the call is then forwarded to voice mail a third circuit is used The Audiocodes gateway bridges the audio between the trunks There is no route optimization 36 Step 5 Voice Mail Hunt Group Configuration The hunt group used for voice mail should have the Analog Voice Mail Hunt Group flag set to Yes DB Studio System Devices and Feature Codes Hunt Groups 1260 Voice Mail E ni x File View Operations Tools Favorites Help eof ae dm Inter Tel 9 115 amp Passwords amp Software License Sai System Cabinets A Devices and Feature Codes le DSS Consoles z HE Extension Lists Feature Codes Hunt Groups H 1259 Auto Attendant e SEAN IO Er Supervisors Timers Maco Agent No Answer DND Message Additional Text aco Agent No Answer DND Message Number 4 ACD Hunt Group Analog Voice Mail Hunt Group Yes A Announcement fe NONE eq Audio For Calls Camped onto this Device Board ER Audio For Calls Ringing this Device Ringback zg 29 IP Connections
19. 0 15 4 19 z Go Links 7a m x TrunkPack 1610 AudioCodes MG Module 1 l General Quick Setup PRACK Mode Supported Channel Select Mode Cyclic Ascending Advanced Configuration Enable Early Media Disable Status amp Diagnostics 183 M Behavi P Software Update essage Behavior rogress Maintenance Session Expires Time o Minimum Session Expires po Log Off 7 7 E Session Expires Method Re Invite Asserted Identity Mode Disabled Fax Signaling Method r38 Relay Detect Fax on Answer Tone Initiate T 38 on Preamble SIP Transport Type TCP x SIP UDP Local Port poen SIP TCP Local Port Joen SIP TLS Local Port Joe Enable SIPS Disable Enable TCP Connection Reuse Enable SIP Destination Port Joen x CCE fm 7 tt Step 2 Routing Setup Z AudioCodes Microsoft Internet Explorer Bile Edit view Favorites Tools Help Om O A A Gsm vm OCULI 4 JAB Address E http j 10 15 4 19 zl Go Links TrunkPack 1610 7a wn c E AudioCodes MG Module 1 Proxy amp Registration i Quick Setup Advanced Configuration Status amp Diagnostics Software Update Maintenance Log Off Enable Proxy Use Proxy Proxy Name DAMM Proxy IP Address 10 153 207 First Redundant Proxy IP Address Dong
20. 1 07 01 02 OPX i 1262 Ze Zeg 4f 01 07 01 03 OPX i 1263 o i Error Thresholds 4f 01 07 01 04 OPX i 1264 Reference Clock List P U1 07 01 05 CPx yi 1265 Resources 4f 01 07 01 06 OPX i 1266 jf Sockets 4f 01 07 01 07 OPX il 4f 01 07 01 08 OPX d i 9 OPX 4f 01 07 01 10 OPX 1270 5f 01 07 01 11 OPX 1271 4f 01 07 01 12 OPX 1272 4f 01 07 01 13 OPX 1273 4f 01 07 01 14 OPX 1274 4f 01 07 01 15 OPX 1275 4f 01 07 01 16 OPX 1276 4f 01 07 01 17 OPX 1277 4f 01 07 01 18 OPX 1278 4f 01 07 01 19 OPX 1279 49 01 07 01 20 OPX 1280 4f 01 07 01 21 OPX 1281 4f 01 07 01 22 OPX 1282 4f 01 07 01 23 OPX 1283 4f 01 07 01 24 OPX 1284 ode 1 Local Axxess USA Karl s Test CPC E amp 01 01 Digital Keyset 16 Cart 12 01 02 Uninstalled 7 01 03 Uninstalled J J 3 si 01 07 T1 Card Qu H Diagnostics z 01 08 Central Processor C i2 01 09 Uninstalled 01 10 Uninstalled 01 11 Uninstalled 01 12 Uninstalled 01 13 Uninstalled 01 14 Uninstalled 01 15 Uninstalled 3 J 3 3 J J 32 The Framing Type should be set to Extended Superframe and Zero Code Suppression should be set to B8ZS 7 DB Studio System CabinetsX01 07 T1 Card i E mi x File View Operations Tools Favorites Help es a Qa Inter Tel 9 115 amp Passwords amp Software License igi System 7 9 Cabinets Error Thresholds
21. 23 Modem Transport Type Enable Bypass V 32 Modem Transport Type Enable Bypass SLE epe V 34 Modem Transport Type Enable Bypass Fax Relay Redundancy Depth 0 Fax Relay Enhanced Redundancy Depth 4 Fax Relay ECM Enable Enable Fax Relay Max Rate bps 14400 Fax Modem Bypass Coder Type G711Alaw Fax Modem Bypass Packing Factor 1 CNG Detector Mode Events Only 17 Step 12 General Setup Zi AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay E Qe e x a JO search she Favorites G wj LJ d 2 Links amp InteropTass Google Ge Address http j 10 15 4 13 vv f AudioCodes Quick Setup Advanced Configuration TrunkPack 1610 Go vy Bookmarks SiiSSbloded EP Check X Autolink H autoril mp Sendtow gt gt Settings Ba IP Security Disable Sj Sm M Diagnostios Filter Calls to IP Dont Filter he Software Update Save Configuration Enable Digit Delivery to Tel Disable M Reset Device Enable Digit Delivery to IP Disable he 7 Disconnect on Broken Connection No vA Log Off Broken Connection Timeout 100 msec 100 Disconnect Call on Silence Detection No M Silence Detection Period sec 120 Silence Detection Method Packets Count v E CDR and Debug CDR
22. 69 Single Line 01 07 01 09 al 1270 Single Line 01 07 01 10 HJ In S UJ 3 Agents fl 1271 Single Line 01 07 01 11 Single Line 01 07 01 12 ita Supervisors Timers F IP Connections d IP Ports D Modems gq Network Groups AK Nodes La Page Ports La Page Zones y Phantom Devices E 8 D 8 FII Stations System Serial Ports of i gt Mode 1 llocalAxxessUSA KadsTesCPC It s recommended that Camp Ons Allowed remain enabled and that no Overflow destination be configured 38 Step 6 Auto Attendant Hunt Group Configuration The hunt group used for Auto Attendant should leave the Analog Voice Mail Hunt Group flag set to no M DB Studio System Devices and Feature Codes Hunt Groups 1259 Auto Attendant Members File View Operations Tools Favorites Help eo EI z SZ SC Inter Tel 9 115 DN Passwords amp Software License gy System Cabinets amp Devices and Feature Codes lig DSS Consoles HI Extension Lists P Feature Codes H Hunt Groups 1259 Auto Attendant M zu Agents Supervisors E Timers 1260 Voice Mail r Sa Agents Members S Supervisors Timers 3 IP Connections d IP Ports D Modems gq Network Groups AK Nodes La Page Ports Extension Description Us
23. Pack 1610 D Single IP Network Quick Setup IP Networking Mode seis TAC IP Address 10 15 4 13 Status amp Diagnostics Subnet Mask i 255 255 0 0 Software Update Default Gateway Address 10 15 0 1 Log Off DNS Primary Server IP 10 1 1 11 pr DNS Secondary Server IP 10 1 1 10 Enable DHCP Disable sl NAT IP Address 0 0 0 0 Diferemtiat Services NN Network QoS 48 Media Premium QoS 46 Control Premium QoS 40 g Gold QoS 26 m an La vi web Server 4B Internet Note Define the primary and secondary DNS servers IP addresses so that they correspond to your network environment for example 10 1 1 11 and 10 1 1 10 If no DNS server is available in the network then skip this step 24 Step 5 Internal DNS Setup Zi AudioCodes Microsoft Internet Explorer Eile Edit View Favorites Tools Help Qs M Q EN a Le JO search She Favorites ei d i ml LJ a b Address SI http 10 15 4 13 v Go ta AudioCodes TrunkPack 1610 M Quick Setup Domain Name First IP Address Second IP Address exchange 2007 server20 10 15 3 207 Advanced Configuration Status amp Diagnostics Software Update Maintenance Log Off Oa sy on a
24. SC 1200 a Associated Extensio lt A Call Logging 2 Class of Service Flags Forwarding Paths 2 Keymaps S Mailboxes 2 Programmable Keys id Record A Call 2 D55 Consoles onm 4 b Node 1 Local Axxess USA 8 8 ER 8 8 8 E E E F F Karl s Test CPC AL This enables the Send Calls to Voice Mail softkey on the 8660 8662 to redirect the caller to the Exchange UM Server 41 For each endpoint configure a Forwarding Path using the System Forward Path configuration described above Set the conditions as appropriate for the site 7 DB Studio System Devices and Feature Codes Stations 1200 Forwarding Paths File View Operations Tools Favorites Help esha igi Cabinets a Q4 Devices and Feature Codes lig DSS Consoles H Extension Lists Feature Codes Hl Hunt Groups 4 IP Connections jf IP Ports EH Modems e Network Groups AK Nodes La Page Ports La Page Zones sy Phantom Devices a2 Stations 1200 fa Associated Extensio 1 Call Logging d Class of Service GG Flags ee Zrorwarding Paths 2 Keymaps Mailboxes 2 Programmable Keys i Record 4 Call 2 D55 Consoles e omm 4 b Node 1 Local Axxess USA Forwarding Path Description i FWOtowm TRIPLE E Karl s TestcPc 7 42 S
25. Server IP Address CDR Report Level m End Call he Debug Level Misc Parameters 5 v r Progress Indicator to IP Not Configured Nj Enable X Channel Header Disable v eme Internet lt Step 13 INI file e EnableMWI 1 e SubscriptionMode 1 e IsSpecialDigits 1 e LineTransferMode 1 e EnableDetectRemoteMACChange 2 e ECNLPMode 1 e TrunkTransferMode X 3 where X represents the Trunk number based on a 0 index e g for Trunk 1 X 0 Step 14 Reset Mediant 2000 AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qe X Q ix a Le ZE Search sie Favorites La A d s E m LJ a Ki Address http 10 15 4 19 Ede Google Ce vo Q settingsy KN TrunkPack 1610 vw AudioCodes MG Module 1 by Maintenance Actions Quick Setup RESET Protocol Management TER Advanced Configuration Regg ERR Status amp Diagnostics Bum To FLASH Yes vi Software Update Graceful Option No M LOCK UNLOCK Log Off d Lock LOCK Graceful Option i Current Admin State UNLOCKED Save Configuration Save Configuration BURN Ki Ear Dacat Raard If unn chanca natta hiirn tha davica e canficuration inta flach maman Done S Internet Click Reset to reset the gateway 4 1 Configuration Files The ZIP file includes the following files e A
26. Setting AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help Qs X Q 2 Search she Favorites Lo A w E im a 33 Address http j 172 20 22 201 Eje Google Ce v D Settings Yr 2 y Search web 2 Dir Zi D C3Mal Gu Yahoo EP Answers gh Games b Music Cg My web Prersonals gt f d AudioCodes TrunkPack 1610 TDM Bus Settings Quick Setup n PCM Law Select MuLaw v Protocol Management TDM Bus Clock Source Network v zd TDM Bus PSTN Auto Clock Disable Mj Status amp Diagnostics I TDM Bus PSTN Auto Clock Reverti D S BE us uto Clock Reverting isable Maintenance Idle PCM Pattern 255 l Idle ABCD Pattern OxOF M Log Off TDM Bus Local Reference 1 sume To reboot and apply modified value s to the device click Submit then Reset with the Burn To FLASH selected Internet 13 Step 8 CAS Table Download A AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qe v o x ei p Search She Favorites A B E ml LJ i Ki Address httpijI172 20 22 201 Ee i Y YA v Search Web SGetIE7now 2 Fay E mail GW Yahoo EJ answers eGames ON Music L C J AudioCodes TrunkPack 1610 N Regional Settings I Send Call Progress Tones file from your computer to t
27. Step 8 Uploading Certificates Setup The screen below is used to upload the sign certificates In the Server Certificate area upload the gateway certificate signed by the CA In the Trusted Root Certificate Store area upload the CA certificate AudioCodes Microsoft Internet Explorer Eile Edit View Favorites Tools Help Qe X Q x a Pp Search she Favorites Le a d s E m LJ rel Ki HEET TEE REN sl Ben 7a um C vw AudioCodes TrunkPack 1610 Certificate Files Send Server Certificate file from your computer to the device Quick Setup Protocol Management Serd Fie Status amp Diagnostics 2 Software Update Send Trusted Root Certificate Store file from your computer to the device Maintenance f Browse J Log Off Send Private Key file from your computer to the device Send file Browse Replacing the private key is not recommended but if it s done it should be over a physically secure network link KI Web Server Internet 28 5 PBX Setup Notes The configuration procedures described in this document assume that the system administrator is well versed in the Inter Tel 5000 Database Programming Interface In addition this description assumes that all mailboxes have been enabled on the Exchange 2007 UM Server and have been enabled for Unified Messaging These instructions d
28. Test UMConnectivity diagnostic cmdlet by executing the following command in Exchange Management Shell Test UMConnectivity UMIPGateway Gateway Phone Phone fl Gateway is the name or IP address of the gateway which is connected to UM and through which you want to check the connectivity to the UM server Make sure the gateway is configured to route calls to UM Phone is a valid UM extension First try using the UM pilot number for the hunt group linked to the gateway Next try using a CFNA number configured for the gateway Please ensure that a user or an AA is present on the UM server with that number The output shows the latency and reports if it was successful or there were any errors 14 Test Fail Over Configuration on IP PBX with Two UM Servers This is only required for direct SIP integration with IP PBX If the IP PBX supports fail over configuration e g round robin calls between two or more UM servers e Provide the configuration steps in Section 5 e Configure the IP PBX to work with two UM servers e Simulate a failure in one UM server e Confirm the IP PBX transfers new calls to the other UM server successfully 56
29. ange Auxiliary Files Loading Device Reset Flash Memory Burning Device Software Update web Server S Internet 010000 E Note The Syslog Server IP address must be one that corresponds to your network environment in which the Syslog server is installed for example 10 15 2 5 49 3 To determine the Syslog logging level use the parameter Debug Level and set this parameter to D 4 Change the CDR Report Level to End Call to enable additional call information 2 AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qs Q x E Search sie Favorites a g 2 w d m a 3 Address amp httpil 172 20 22 201 v Eo Google C v b C Settings Y Y e v Search Web lt 7 BB Si GMail My Yahoo X EJ answers X dr Games Music v C3 My Web W Personals L c 3 AudioCodes TrunkPack 1610 N i General Parameters Quick Setup IP Security Disable x Filter Calls to IP Dont Filter v lt Advanced Configuration Enable Digit Delivery to Tel Disable v Statue A Diagnosia Enable Digit Delivery to IP Disable z Software Update 4 Maintenance RTP Only Mode Disable Disconnect on Broken Connection Yes Log Off Broken Connection Timeout 100 msec 100 Disconnect Call on Silence Detection No M Silence Detection Period sec 120 P Silence Detection Method Pac
30. ation Related Information H Account Codes Se Attendants E Audio Diagnostics f Flags 2 Key Assignments ER Message Centers X Messages E Primary Attendants System Forwarding Paths System Speed Dial Trunk Related Information Timers and Limits H d 4 gt 4 Node 1 Local Axxess LISA Karl s Test CPC LA BOR Foka aaa E E e F ON e 40 Step 8 Endpoint Configuration For each endpoint set the Voice Mail Associated Extension to the Voice Mail Hunt Group extension It s recommended to use the station copy function for changing this on all endpoints Mal Studio System Devices and Feature Codes Stations 1200 Associated Extensions E nmi sl File View Operations Tools Favorites Help es paea igi Cabinets n EN Devices and Feature Codes lig D55 Consoles FEE Extension Lists Feature Codes 49 Hunt Groups 4 IP Connections F a Attendant a Message Center 7 Alternate Message Source A Transfer Recall Destination F 7 Outgoing Extension IP Ports CH Modems Lal Agent Help CN Network Groups Sr Agent Help User Keyed Ext No m Nodes A Emergency Extension ail 92001 La Page Ports A Data Port Extension fe NONE La Page Zones Jy Phantom Devices a2 Stations
31. ble to provide support or assistance with the configuration or troubleshooting of components described within Microsoft recommends readers to engage the service of a Microsoft Exchange 2007 Unified Messaging Specialist or the manufacturers of the equipment s described within to assist with the planning and deployment of Exchange Unified Messaging Microsoft Exchange 2007 Unified Messaging UM Specialists These are Systems Integrators who have attended technical training on Exchange 2007 Unified Messaging conducted by Microsoft Exchange Engineering Team For contact information visit here Version Information Date of Modification Details of Modification 4 6 2007 Initial pass for Inter Tel configuration 1 Components Information 1 1 PBX or IP PBX PBX Vendor Inter Tel Model 5000 series platforms Software Version Inter Tel 5000 v2 1 and greater Telephony Signaling T1 CAS with in band DTMF Additional Notes 1 2 VoIP Gateway Gateway Vendor Audiocodes Model Mediant 2000 Software Version 4 80A 027 002 VoIP Protocol SIP 1 3 Microsoft Exchange Server 2007 Unified Messaging Version RTM 2 Prerequisites 2 1 PBX Requisites e The Analog Voice Mail Hunt Group premium feature must be enabled in the Inter Tel system e The Inter Tel 5000 doesn t support the sending of the calling user number for direct calls e
32. des Microsoft Internet Explorer E 2 Inixl File Edit View Favorites Tools Help ay Qus r x E po search Se Favorites O R jw sl rel 3 Address we mzz 2029 EY ws Ea wn L vw AudioCodes TrunkPack 1610 D Destination Phone Number Manipulation Table for Tel gt IP Calls Quick Setup Table Index Advanced Configuration n i Number of Number of Status amp Diagnostics Destination Prefix Source Prefix stripped di a Digits 4 D 4 Software Update 4 Maintenance Digits Log Off TIEHHTTTE E el Web Server III TT eg internet 4 Step 5 b Manipulation Routing Example In this example the dial plan of the Inter Tel system uses 12xx The Source Prefix is the phone number in the Trunk Group Settings step In this example setup 1790 is the Auto Attendant pilot number of the Microsoft Unified Messaging Server The configuration in this table resends inbound calls destined for the Auto Attendant to Microsoft Unified Messaging with the configured pilot number for the Auto Attendant application AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help ay Qe v a E Search Sie Favorites 2 E iw LJ rel 33 Address amp http 10 15 4 13 EN ech 55 f AudioCodes TrunkPack 1610 e Destination Phone Number Manipulation Table for Tel gt IP Calls 110 v
33. e IP PBX to work with two UM servers NA 47 6 1 Detailed Description of Limitations Failure Point Inter Tel 5000 PBX sends only the digits of the called user Call scenarios s associated with failure point List of UM features affected by failure point The calling user number is not displayed in the sender field of the voice mail message Additional Comments When a call is forwarded to the voice mail the Inter Tel 5000 PBX sends only the digits of the called user without information about the calling number As a result when the calling user leaves a voice mail message its calling number is not displayed in the sender field of the voice mail message Failure Point The Inter Tel 5000 doesn t support the sending of the calling number Phone type if phone specific All Types Call scenarios s associated with failure point 8 List of UM features affected by failure point Direct call to the Exchange 2007 UM Server Additional Comments The Inter Tel 5000 don t support the sending of the calling user number for direct calls i e user calls UM to retrieve voice message Therefore when the user dials directly to the Exchange 2007 UM Server the user hears the general welcome prompt Welcome you are connected to Microsoft Exchange to access your mailbox enter your extension at which the user is required to enter the user s extension number in addition to the pin number 48
34. er the mailbox number and then the pin number Send a test FAX message to user extension Confirm the FAX is received in the user s inbox 10 Setup TLS between gateway IP PBX and 46 Exchange UM Replace this italicized text with your TLS configuration self signed certificates or Windows Certificate Authority CA 10a Dial the pilot number and logon to a user s mailbox Confirm UM answers the call and confirm UM responds to DTMF input NT The gateway supports TLS However TLS implementation is currently being tested 10b Dial a user extension and leave a voicemail Confirm the user receives the voicemail NT The gateway supports TLS However TLS implementation is currently being tested 10c Send a test FAX message to user extension Confirm the FAX is received in the user s inbox NT The gateway supports TLS However TLS implementation is currently being tested 11 Setup G 723 1 on the gateway If already using G 723 1 setup G 711 A Law or G 711 Mu Law for this step Dial the pilot number and confirm the UM system answers the call 12 Setup Message Waiting Indicator MWI Geomant offers a third party solution MWI 2007 Installation files and product documentation can be found on Geomant s MWI 2007 website NT 13 Execute Test UMConnectivity NT 14 Setup and test fail over configuration on th
35. ername Type Address jiz73 Single Line 01 07 01 13 al 1274 Single Line 01 07 01 14 al 1275 Single Line 01 07 01 15 al 1276 Single Line 01 07 01 16 al 1277 Single Line 01 07 01 17 al 1278 Single Line 01 07 01 18 Si 1279 Single Line 01 07 01 19 fa 1280 Single Line 01 07 01 20 fa 1281 Single Line 01 07 01 21 fa 1282 Single Line 01 07 01 22 al 1283 Single Line 01 07 01 23 i Single Line 01 07 01 24 F F ll off Mode 1 Local Axxess USA Karl s Test CPC AL The Hunt Group Members list should include the last x OPX circuits where x is the remaining number of channels on the T1 dedicated to Exchange UM 39 Step 7 System Forward Paths Configuration Select an available System Forward Path and configure the first Forwarding Point to be the Voice Mail Hunt Group extension Configure the Description to a descriptive name such as FWD to VM DB Studio System Station Related Information System Forwarding Paths File View Operations Tools Favorites Help es paea La Page Ports Number L La Page Zones sy Phantom Devices Stations System Serial Ports qti CO Trunk Groups qti Node Trunk Groups T3 Trunks Flags Hunt Group Related Informatior IP Related Information Maintenance Numbering Plan St
36. g properly This test confirms that the RTP is flowing in both directions and speech recognition is working properly Navigate Mailbox using Telephony User Interface TUI Logon to a user s UM mailbox If the user preference has been set to voice press 0 to activate the Telephony User Interface TUI Navigate through the mailbox and try out the various key commands to confirm that the TUI is working properly This test confirms that both the voice RTP and DTMF RTP RFC 2833 are flowing in both directions Dial User Extension and Leave Voicemail Note If you are having difficulty reaching the user s UM voicemail verify that the coverage path for the UM enabled user s phone is set to the pilot number of the UM server From an Internal Extension e From an internal extension dial the extension for a UM enabled user and leave a voicemail message e Confirm the voicemail message arrives in the called user s inbox e Confirm this message displays a valid Active Directory name as the sender of this voicemail 51 b From an External Phone e From an external phone dial the extension for a UM enabled user and leave a voicemail message e Confirm the voicemail message arrives in the called user s inbox e Confirm this message displays the phone number as the sender of this voicemail Dial Auto Attendant AA e Create an Auto Attendant using the Exchange Management Console e Under the Exchange Manage
37. he device Quick Setup Protocol Management Crowe E Status amp Diagnostics a Software Update Maintenance C loopstarttable_fxo_dtmf dat Send File Log Off Send CAS file from your computer to the device Send Voice Prompts file from your computer to the device Browse T Send File WOCH MM DD Hour Min Sec 2000 1 11 21 52 48 K web Server 4 Internet Note The CAS file must be downloaded to the Mediant 2000 prior to the Trunk configuration suitable CAS file is attached to this document refer to Section 4 1 A 14 Step 9 Trunk Settings x File Edit View Favorites Tools Help Av Qx O A 6 De ke OE I n LI GR Address ja http 172 20 22 201 z SE tinis L c wh AudioCodes TrunkPack 1610 Quick Setup Protocol Management Status amp Diz ti TEE itera Trunk Configuration Softw Updat attain Trunk ID 1 Maintenance Trunk Configuration State Inactive Log Off Protocol Type ri CAS E Clock Master Recovered ss Auto Clock Trunk Priority p Line Code pz d Line Build Out Loss ia s Trace Level NoTae o x Line Build Out Overwrite OFF es Framing Method TTFRAMINGESFCRCB zl CAS Table loopstarttable_fxo_dtmnf dat 20061012 SSS Se Play Ringback Tone to Trunk Not Configured zl gt KEE fig internet Z7
38. kets Count v CDR and Debug CDR Server IP Address CDR Report Level End Call v gn Step A Debug Level 5 vi E d Step 3 Progress Indicator to IP Not Configured v i XOU E TTT eet v Done S Internet AudioCodes has also developed advanced diagnostic tools that may be used for high level troubleshooting These tools include the following e PSTN Trace PSTN Trace is a procedure used to monitor and trace the PSTN elements E1 T1 in AudioCodes digital gateways Mediant 1000 amp Mediant 2000 These utilities are designed to convert PSTN trace binary files to textual form e DSP Recording DSP recording is a procedure used to monitor the DSP operation e g rtp packets and events 50 Appendix 1 Dial Pilot Number and Mailbox Login Dial the pilot number of the UM server from an extension that is NOT enabled for UM Confirm hearing the greeting prompt Welcome you are connected to Microsoft Exchange To access your mailbox enter your extension Enter the extension followed by the mailbox PIN of an UM enabled user Confirm successful logon to the user s mailbox Navigate Mailbox using Voice User Interface VUI Logon to a user s UM mailbox If the user preference has been set to DTMF tones activate the Voice User Interface VUI under personal options Navigate through the mailbox and try out various voice commands to confirm that the VUI is workin
39. lowedInCountryGroups Clear e mp AllowedInCountryGroups Add anywhere e mp set ummailboxpolicy e The user must be enabled for external dialing on the PBX e Depending on how the PBX is configured you may need to prepend the trunk access code e g 9 to the external phone number 8 Voicemail Button Configure a button on the phone of a UM enabled user to route the user to the pilot number of the UM server Press this voicemail button on the phone of an UM enabled user Confirm you are sent to the prompt Welcome you are connected to Microsoft Exchange User Name Please enter your pin and press the pound key Note If you are not hearing this prompt verify that the button configured on the phone passes the user s extension as the redirect number This means that the user extension should appear in the diversion information of the SIP invite 9 FAX Use the Management Console or the Management Shell to FAX enable a user Management Console e Double click on a user s mailbox and go to Mailbox Features tab e Click Unified Messaging and then click the properties button e Check the box Allow faxes to be received Management Shell execute the following command e Set UMMailbox identity UMUser FaxEnabled true 54 e To test fax functionality e Dial the extension for this fax enabled UM user from a fax machine e Confirm the fax message is received in the user s inbox e Note You may notice that the
40. me Windows Certification server limitation 22 Step 3 SIP Environment Setup Cont ZA AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help Om O HAO eder 8 2 DA Address SI http 10 15 4 13 x Go ta AudioCodes TrunkPack 1610 General PRACK Mode Supported Quick Setup Channel Select Mode Cyclic Ascending _ _ Enable Early Media Disable v 4 Advanced Configuration z 3 Status amp Diagnostics 183 Message Behavior Progress M Software Update Session Expires Time Maintenance Minimum Session Expires 90 Session Expires Method Re Invite E Log Off Asserted Identity Mode Disabled v Fax Signaling Method T 38 Relay v een Detect Fax on Answer Tone Initiate T 38 on Preamble v SIP Transport Type TLS v lt SIP UDP Local Port 5000 E SIP TCP Local Port 5040 e SIP TLS Local Port 5060 d Enable SIPS Disable i Enable TCP Connection Reuse Enable i SIP Destination Port 5061 Qn llaa in Cun INI Man s vi S Internet 23 Step 4 DNS Servers Setup A AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help Qs ME x a JO search She Favorites H Gi d ml LJ a b Address http 10 15 4 13 Be ta AudioCodes Trunk
41. ment Console expand Organizational Configuration and then click on Unified Messaging e Go to the Auto Attendant tab under the results pane e Click on the New Auto Attendant under the action pane to invoke the AA wizard e Associate the AA with the appropriate dial plan and assign an extension for the AA e Create PBX dialing rules to always forward calls for the AA extension to the UM server e Confirm the AA extension is displayed in the diversion information of the SIP Invite e Dial the extension of Auto Attendant e Confirm the AA answers the call Call Transfer by Directory Search e Method one Pilot Number Access e Dial the pilot number for the UM server from a phone that is NOT enabled for UM e To search for a user by name e Press to be transferred to name Directory Search e Call Transfer by Directory Search by entering the name of a user in the same Dial Plan using the telephone keypad last name first e To search for a user by email alias e Press to be transferred to name Directory Search e Press to be transferred to email alias Directory Search e Call Transfer by Directory Search by entering the email alias of a user in the same Dial Plan using the telephone keypad last name first e Method two Auto Attendant e Follow the instructions in appendix section 5 to setup the AA e Call Transfer by Directory Search by speaking the name of a user in the same Dial Plan If the AA i
42. oesn t allow the passing of digits beyond the completed extension on a hunt group call For example if one were to program a station speed dial string of 1260P1200 where 1260 is the voice mail hunt group then the P1200 is ignored e Since the integration is over T1 CAS there is no Calling Party Number or Caller ID that is passed to the Exchange server Therefore all the voicemails appear to have been left by the Analog Voice Mail Hunt Group pilot number e Microsoft Exchange 2007 doesn t support Message Waiting Indications MWI The gateway instructions indicates where to setup the on and off MWI digit patterns in the event that this functionality is added in a later release of Exchange 29 Software License Features The Analog Voice Mail Hunt Group feature needs to be enabled on the software license 4 DB Studio Software License imf xj File View Operations Tools Favorites Help e gt a dm Inter Tel 9 115 Software License Feature a nen eme SF ACD Hunt Group Yes H FA eren vielen 58 Advanced CO Interfaces Yes K QE E Voice Processor S3 Agent Help e S alnalog e Mail Hunt Group ai Automatic Route Selection Yes E Category A Endpoints ga Category B Endpoints 0 lt A CPS Redundancy No a Desktop Interface Yes a Directories Yes i Extended Node Capacity No ga Inter Tel Messaging IP Networking Yes E IP Networking 256
43. on Setup A AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help Q sax V Q x E JO search She Favorites 2 ml Si LJ Kd 33 Links Si interop Tasks Google G v coo d Bookmarks Ei 15S blocked YP Check X AutoLink E AutoFill gt Sendtov gt settings v El ce http 10 15 4 13 ta AudioCodes TrunkPack 1610 Address Quick Setup E ME D Dialing SES Max Digits In Phone Num for Overlap Dialing fis Status amp Diagnostics Software Update Inter Digit Timeout for Overlap Dialing sec 2 e Save Configuration Declare RFC 2833 in SDP Yes he Reset Device 1st Tx DTMF Option Not Supported v 2st Tx DTMF Option Not Supported hd Log Off Per 3st Tx DTMF Option Not Supported Y Ast Tx DTMF Option Not Supported v 1 5st Tx DTMF Option Not Supported v RFC 2833 Payload Type 101 E Digit Mapping Rules pespesg t es Default Destination Number 1000 lt Internet Step 5 Manipulation Routing Setup There are two options to setup the Manipulation Routing e For general deployments use the manipulation routing setup as described in Step 5 a e For Auto Attendant and Unified Messaging combined solution use Step 5 a or Step 5 b which is an example used for our specific testing environment Step 5 a Standard Manipulation Routing Setup T AudioCo
44. on t describe how to configure Exchange 2007 Information Gathering The configuration of the Inter Tel 5000 system is independent of the extensions used on the Exchange 2007 Server for Auto Attendant or Subscriber Access It s only necessary to know the Auto Attendant extension for the Audiocodes gateway configuration It s necessary to know which gateway is being used and how many ports on the gateway are to be dedicated to Exchange 2007 UM integration These instructions assume a single T1 interface on the Mediant series gateways and four FXS ports on the MediaPack series gateways The instructions are easily scaleable to include additional ports as required Finally these instructions assume that the first 12 circuits on the T1 are used for voice mail access and the last 12 are used for Auto Attendant functionality Similar for the FXS ports two for voice mail and two for Auto Attendant System Limitations e The Inter Tel 5000 doesn t support the sending of the calling user number for direct calls i e user calls UM to retrieve voice message Therefore when the user dials directly to the Exchange 2007 UM Server the user hears the general welcome prompt Welcome you are connected to Microsoft Exchange to access your mailbox enter your extension at which the user is required to enter the user s extension number in addition to the pin number e Station Speed Dials which would expedite this process doesn t function The system d
45. osoft Unified Messaging server is installed for example 10 15 3 207 for IP Address and exchaneg2007 server2003 com for the FQDN of the Microsoft Unified Messaging host 21 Step 2 SIP Environment and Gateway Name Setup Zi AudioCodes Microsoft Internet Explorer Eile Edit View Favorites Tools Help Qs M Q x El Le JO search She Favorites H B d i ml LJ Si b Address SI http 10 15 4 13 x Go ta AudioCodes TrunkPack 1610 mM Prefer Routing Table i Use Routing Table for Host Names and Profiles Disable z Quick Setup Always Use Proxy Disable v Send All Invite to Proxy Me hd Advanced Configuration Enable Proxy Hot Swap Disable v Status amp Diagnostics Software Update Enable Registration Disable I Maintenance Gateway Name gw1 m2k audiocodes com rem Gateway Registration Name Log Off DNS Query Type A Record 4 Proxy DNS Query Type A Record sl Use Gateway Name for OPTIONS No sl Number of RTX Before Hot Swap 3 4 User Name Password eeececceceecee Cnonce Default Cnonce Register UnRegster v web Server 4B Internet Note Assign an FQDN name to the gateway for example gw1 m2k audiocodes com Any gateway name that corresponds to your network environment is applicable the only limitation is to exclude underscores _ in the na
46. s not speech enabled type in the name using the telephone keypad e Note Even though some keys are associated with three or four numbers for each letter each key only needs to be pressed once regardless of the letter you want Ignore spaces and symbols when spelling the name or email alias 52 Called Party Answers Call Transfer by Directory Search to a user in the same dial plan and have the called party answer Confirm the call is transferred successfully Called Party is Busy Call Transfer by Directory Search to a user in the same dial plan when the called party is busy Confirm the calling user is routed to the correct voicemail Called Party does not Answer Call Transfer by Directory Search to a user in the same dial plan and have the called party not answer the call Confirm the calling user is routed to the correct voicemail The Extension is Invalid Assign an invalid extension to a user in the same dial plan An invalid extension has the same number of digits as the user s dial plan and has not been mapped on the PBX to any user or device e UM Enable a user by invoking the Enable UMMailbox wizard e Assign an unused extension to the user e Do not map the extension on the PBX to any user or device e Call Transfer by Directory Search to this user e Confirm the call fails and the caller is prompted with appropriate messages 7 Play On Phone To access play on phone e Logon to Outlook Web Access OWA
47. tep 9 Auto Attendant Configuration To access the Exchange Auto Attendant configure the Auto Attendant Hunt Group as the ring in destination according to the call flows of the site Mal Studio System Trunk Related Information Call Routing Tables 1 Inbound Calls ni sl File View Operations Tools Favorites Help eo fia gi CO Trunk Groups 2 Pattern Description Ring In Type Ring In Destination x T3 Trunks Ce Dus E Flags e Hunt Group Related Informatior p IP Related Information T Maintenance tz Numbering Plan a Station Related Information T3 Trunk Related Information Call Routing Tables e 23 2 Call Routing H 02 3 3 Cal Routing Tbl 03 23 4 Call Routing Tbl 04 23 5 Call Routing H 05 23 6 Call Routing H 06 3 7 Call Routing Tbl 07 23 8 Call Routing TH 08 23 9 Call Routing TH 09 pq 10 Call Routing Tbl 10 si 11 Call Routing Tbl 11 23 12 Call Routing Tbl 12 23 13 Call Routing Tbl 13 23 14 Call Routing Tbl 14 23 15 Call Routing Tbl 15 4 b Node 1 Local Axxess USA Fe E Karl s Test CPC AL 43 5 1 TLS Setup e N A 5 2 Fail Over Configuration e N A 5 3 Tested Phones e Inter Tel 8600 Series IP Endpoints e Inter Tel 8500 Series Digital Endpoints e All digital endpoints supported by the Inter Tel 5000 Series platforms 5 4 Other Comments e N A
48. the voicemail message CP Inter Tel 5000 PBX only sends the digits of the called user Dial Auto Attendant AA 45 Dial the extension for the AA and confirm the AA answers the call Call Transfer by Directory Search 6a Call Transfer by Directory Search and have the called party answer Confirm the correct called party answers the phone 6b Call Transfer by Directory Search when the called party s phone is busy Confirm the call is routed to the called party s voicemail 6c Call Transfer by Directory Search when the called party does not answer Confirm the call is routed to the called party s voicemail 6d Setup an invalid extension number for a particular user Call Transfer by Directory Search to this user Confirm the number is reported as invalid Outlook Web Access OWA Play On Phone Feature i 7a Listen to voicemail using OWA s Play On Phone feature to a user s extension 7b Listen to voicemail using OWA s Play On Phone feature to an external number Configure a button on the phone of a UM enabled user to forward the user to the pilot number Press the voicemail button Confirm you are sent to the prompt Welcome you are connected to Microsoft Exchange lt User gt Please enter your pin and press the pound key CP Unable to perform direct subscriber access The user is prompted to first ent
49. udiocodes configuration ini file ini file extension e Audiocodes T1 CAS file dat file extension AudioCodes Files Inter Tel 5000 zip 20 4 2 TLS Setup Did not perform TLS setup Step 1 PBX to IP Routing Setup ZA AudioCodes Microsoft Internet Explorer File Edit View Favorites Tools Help Qs Q x E Le DO search Sie Favorites La R ml m a 33 http 10 15 4 13 Ee Address ta AudioCodes TrunkPack 1610 N Quick Setup Enable Proxy Use Proxy S enen Proxy Name exchange2007 server2003 c diuum Advanced Configuration Status amp Diagnostics Proxy IP Address E H 10 15 3 207 E Software Update First Redundant Proxy IP Address 0 0 0 0 Maintenance Second Redundant Proxy IP Address 0 0 0 0 Log Off Third Redundant Proxy IP Address 0 0 0 0 Redundancy Mode Parking Proxy Load Balancing Method Disable j E Proxy IP List Refresh Time 60 Enable Proxy Keep Alive Disable i Proxy Keep Alive Time 60 Enable Fallback to Routing Table Disable i Prefer Routing Table No M Use Routing Table for Host Names and Profiles Disable Nj Always Use Proxy Disable he Send All Invite ta Proxy No v Less Pe eent Sec Dinabla Fm wi Web Server 4B Internet Note The Proxy IP Address and Name must correspond to the network environment in which the Micr
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