Configure the Avaya IP Telephones
Contents
1. AVAYA Avaya Solution amp Interoperability Test Lab Configuring NETGEAR PROSAFE 8 port 16 port and 24 port switches Supporting Power over Ethernet with Avaya Communication Manager Avaya one X Quick Edition G10 PSTN Gateway Avaya one X Quick Edition Telephones and Avaya IP Telephones Issue 1 0 Abstract These Application Notes describe the configuration of the NETGEAR PROSAFE 8 Port FS108P PROSAFE 16 Port FS116P and PROSAFE 24 Port FS726TP switch and Avaya 4600 9600 Series IP Telephones registered to Avaya Communication Manager and Avaya one X Quick Edition G10 PSTN Gateway JJA Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 1 Introduction Power over Ethernet PoE allows both power and data to be simultaneously carried over standard Ethernet cables PoE enabled Ethernet switches can supply power directly to Ethernet devices thereby simplifying installation and removing the need for separate power supplies for those devices The NETGEAR PROSAFE 8 Port FS108P and 16 Port FS116P switches provide 4 8 ports of PoE and 4 8 ports without PoE These unmanaged switches can be used to power Avaya telephones successfully without configuration however the switches do not support traffic prioritization The NETGEAR PROSAFE 24 Port FS726TP switch supports 12 PoE ports 12 additional 10 100Mbps ports wi2. Edition one Deskphone IP Telephone IP Telephone Edition IP Telephone with and without Avaya 9640 24 button One module Desk phione Avaya 4622SW wanhand IP Telephone without 24 button module Avaya 9620 Avaya 46215W one Deskphone IP Telephone Edition with and without IP Telephone EU24BL Avaya 46105 Avaya 4620SW IP Telephone IP Telephone Avaya 4601SW Avaya 4602SW IP Telephone IP Telephone Figure 1 Avaya NETGEAR Network Diagram JJA Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 3 Configure the Avaya Media Server and Media Gateway The configuration of the Avaya Media Server and Media Gateway should follow the standard Avaya recommendations for IP Telephony 1 In general a Quality of Service QoS policy must be established across the entire IP network The Differentiated Services DiffServ Code Point DSCP values used by Avaya Communication Manager and by the FS726TP must be the same From the System Access Terminal SAT enter the change ip network region command with the appropriate region number specified to open an IP Network Region configuration screen Set the QoS DiffServ TOS and 802 1P Q parameters highlighted below These are the defaults normally no changes will be needed change ip network region 1 T9 IP NETWORK REGION Region 1 iO Cat EOIN el Authoritative Domain cc
3. IP Telephone note the audio Statistics Packet Loss should remain 0 The delays may increase significantly depending on the performance of the entire LAN The fact that Packet Loss remains 0 indicates that packets are being prioritized on the uplink to the router over the data in the throughput test It is possible that Packet Loss occurs outside of the FS726TP A Packet Loss higher that 0 is not strictly a proof that the FS726TP is incorrectly configured A careful examination of the configuration screens should be done to verify that the FS726TP is correctly configured JJA Reviewed Solution amp Interoperability Test Lab Application Notes 18 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 7 Conclusion These Application Notes describe the use and configuration of the NETGEAR PROSAFE 8 port 16 port and 24 port switches to power Avaya IP Telephones Avaya one X Quick Edition Telephones and the Avaya one X G10 PSTN Quick Edition Gateway The configuration of the NETGEAR PROSAFE FS726TP provided can provide excellent quality of service prioritization for voice traffic with the Avaya products 8 Additional References The Avaya product documentation is available at http support avaya com 1 Avaya IP Telephony Implementation Guide http support avaya com elmodocs2 comm_mer r3 IP_GUIDE_3 0 pdf The NETGEAR product documentation is available at http www netgear com support JJA Review
4. Password Login Configuration Backup Factory Reset System Reset This page is best viewed at 1024x768 with Internet Explorer 5 0 or Netscape 6 0 meat INT eV cacerer ark Gut ena Figure 3 NETGEAR Web Interface JJA Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc Select the Power over Ethernet Configuration POE in the left window The default values should be adequate but should be verified see Figure 4 PoE Configuration Max System Power Available Curent System Power used Admin Mode O1 Enable 02 Enable 03 Enable 04 Enable 05 Enable 06 Enable 07 Enable 08 Enable 09 Enable 10 Enable 11 Enable 12 Enable Priority High High High High Mediurn Medium Medium Medium Low Low Lowy Low Class i o w fo ro fro o a oe a Output Voltage Volt 50 9 49 6 4q 7 44 3 50 9 50 7 A 50 2 49 4 5032 50 3 50 3 100 watts 50 watts Output Current mA 56 6 100 0 62 2 67 1 96 4 56 6 92 7 65 9 161 0 B71 95 2 B47 Output Power watt 4 4 5 0 3 1 3 3 4 9 2 9 4 9 3 4 2 0 3 4 4 9 3 3 Power Limit Watt 15 4 Auto 7 Dianto 7 Ofutoi 7 DiAuto 7 O Auto 7 OfAuto 7 OfAuto 7 DiAuto 15 4 Auto 7 O Auta 7 O Auto 7 DiAuto Status Delivering Power Delivering Power Delivering Power Deliverin
5. ck Edition Telephones and the Avaya one X Quick Edition G10 PSTN Gateway 5 1 1 Configure the Avaya IP Telephones for use with the Avaya Communication Manager The Avaya IP Telephones that register with Avaya Communications Manager need to have IEEE 802 1Q P enabled Include the following options in the DHCP configuration for both the Data 100 and Voice 135 VLANs Option 176 and 242 L2Q 0 L2QVLAN 135 Option 176 is used by the Avaya 46xx series IP Telephones and option 242 by the Avaya 96xx series IP Telephones Alternatively these can be programmed in the 46xxsettings txt file as SET L2Q 0 SET L2QVLAN 135 JJA Reviewed Solution amp Interoperability Test Lab Application Notes 15 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 5 1 2 Configure the Avaya one X Quick Edition Telephones and Avaya one X Quick Edition G10 PSTN Gateway Open the Avaya one X Quick Edition Web administration interface by browsing to the IP address of one of the telephones Select System Options and enter the Admin Password From the System Options menu on the left select Networking From the menu on the right select VLAN Settings and then Change Details From the pull down menu labeled Audio Tagging select Enabled From the pull down menu labeled Audio Priority select 6 Select Submit Quick Edition Edit LAN Settings Edit VLAN Settings Audio Tagging Enabled Audio Priority Data Tagging Pass T
6. ed Solution amp Interoperability Test Lab Application Notes 19 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 2007 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya Solution amp Interoperability Test Lab at interoplabnotes list avaya com JJA Reviewed Solution amp Interoperability Test Lab Application Notes 20 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc
7. eway would be plugged directly into these small switches More likely the NETGEAR switches would be attached to the LAN and the telephones would access the Avaya Media Server and Media Gateway over the corporate LAN Since traffic prioritization is not supported by these switches it is important to ensure that the connection of these switches to the corporate LAN provides adequate quality of service 4 2 Configure the NETGEAR FS726TP The configuration presented here only covers the Avaya IP Telephones on the PoE ports and one Port 26 for the uplink The administration of the remaining ports for data applications 1s not covered JJA Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 2 1 Configure the NETGEAR FS726TP PoE Using a Web Browser enter the IP address of the NETGEAR FS726TP and open the NETGEAR web interface El NETGEAR Web Smart Switch Microsoft Internet Explorer File Edit View Favorites Tools Help O D gt 2 seach She Favores Oe PERNE Address http 20 1 100 109 NETGEAR FS726TP Smart Switch with PoE n gt l aaO Muy i sgis Switch Status m IP Access List Set up Password Port Configuration Statistics QoS VLAN Trunking Monitor POE Advanced System Name bottom7 26 Location Name SIL IP Address 20 1 100 109 MAC Address 00 18 4d 2f 0f 67
8. g P ower Delivering Power Delivering Power Delivering Power Delivering Power Delivering Power Delivering Power Delivering Power Delivering P ower Figure 4 NETGEAR FS726TP PoE Configuration If the Admin Mode is not Enable select the port and Enable PoE from the Admin pull down menu Select Apply after selecting Enable PoE Settings JJA Reviewed SPOC 5 17 2007 Previous Part Enable EE E ee Figure 5 NETGEAR FS726TP PoE Enabled Oe eee Admin Solution amp Interoperability Test Lab Application Notes 2007 Avaya Inc All Rights Reserved 8 of 20 NETGEARAppNotes doc The Class field in Figure 4 refers to the IEEE 802 3af Power Classification system Table 2 The FS726TP measures power at the FS726TP The Power Limit column in Figure 4 refers to the IEEE 802 3af Maximum Power at the power source Maximum Power at FS726TP Table 2 IEEE 802 3 Power Classifications If all of the devices are Class 2 or lower there will be no need to assign Priority because the total power will not exceed the Max System Power Available If more than one of the devices is Class O or Class 3 select a Priority for each port to control which ports will be shut down in the event the powered devices exceed the Max System Power Available In situations where a large number of Class 0 or Class 3 devices are used Medium priority should be assigned to one group of the Class 0 3 devices and Low to a second group PoE Set
9. hrough gt Data Priority JU Lowest Y Cancel Reset Defaults Submit Figure 13 Quick Edition VLAN Configuration Avaya one X Quick Edition does not support a separate Voice VLAN For this configuration the QE devices will be on the Data 100 VLAN selected as the default VLAN JJA Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 6 Verification Steps Backup the FS726TP configuration before beginning any of these steps 6 1 Verification Steps for Avaya IP Telephones and Avaya Communications Manager Place phone calls between each of the Avaya IP Telephones powered by the NETGEAR switches and trunk lines on Avaya Communication Manager Verify that the audio quality is acceptable This will verify the voice network is correctly connected Use the Network Options on the telephone to verify that the audio statistics Packet Loss should be 0 Packetization Delay should be consistent with the Codec Set selected on the Avaya Communications Manager One way Network Delay and Network Jitter Delay will be dependent on the configuration beyond the NETGEAR switches Plug a PC into the PC port of each of the Avaya IP Telephones and browse to an enterprise web site This will verify that the Data network is correctly connected Power cycle the NETGEAR switch When power returns the Avaya IP Telephones should power up download the parame
10. l for the FS726TP Broadcast storms can have an extraordinarily negative impact on voice quality From the left window in the NETGEAR Web page select Advanced and Storm Control In the right window pull down associated with Storm Control Status select Broadcast Only In the pull down associated with Threshold bps select 512K Select Apply Storm Control Global Setting Storm Control Status broadcast Only Threshold bps L Apply Port storm Control Mode Threshold bps 0i Broadcast Only 512K O Broadcast Only 5128 Figure 11 NETGEAR FS726TP Storm Control Configuration 4 2 7 Configure the FS726TP for the Avaya one X Quick Edition Telephones The Avaya one X Quick Edition Telephones and G10 Gateway QE use multicast messages for shared control The telephones and the G10 Gateway are powered by PoE The configuration of the FS726TP needs two additional settings to support QE In the left hand menu of the NETGEAR Web Page select Advanced and then IGMP Snooping Status Disable both the IGMP Function and Block Unknown Multicast Address Select Apply IGMP Snooping Setting IGMP Function Disable Enable Block Unknown Multicast Address Disable Enable Figure 12 NETGEAR FS726TP IGMP Configuration JJA Reviewed Solution amp Interoperability Test Lab Application Notes 14 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 5 Configure the Avaya IP Telephones Avaya one X Qui
11. ll not be providing IEEE802 1Q tags and the data traffic needs to be on a separate VLAN from the Voice traffic for prioritization Select VLAN 1 Default from the pull down menu and remove Not Member the ports using the Voice VLAN 1 12 and 26 The DHCP services on the Data VLAN need to be configured to move telephones that have not been correctly configured to the Voice VLAN The administration is covered in Section 5 1 1 JJA Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 2 5 Enable prioritization on the FS726TP The Avaya IP Telephones tag audio and signaling packets with an 802 1P value of 6 by default This value was also administered on the Avaya Communications Manager Figure 3 so that traffic from the Avaya Communications Manager has the same value This priority method is not VLAN specific on the FS726TP Open the NETGEAR web interface and select QoS from the left window Then select IEEE 802 1P Based QoS from the pull down menu Select High from the QoS pull down menu for Priority 6 IEEE 802 1P Based QoS IEEE 802 1P Based QoS 7 ao i ih ats SS Apply Help i Figure 10 NETGEAR FS726TP 802 1P QoS Configuration JJA Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 2 6 Configure the Storm Contro
12. mcare com Name AV HUB MEDIA PARAMETERS Inero re gron TPE TE Direck Audio yes Codec secer il Inter region IP IP Direct Audio yes UDP Pork Min 2019 Ie weyuielabenl Iskeslaliaiolahiobers e JIGME IRAE Mee Sia DIFFSERV TOS PARAMETERS RTCP Reporting Enabled y Call Control PHB Value 26 RICP MONITOR SERVER PARAMETERS Audio PHB Value 46 Use Default Server Parameters y Video PHB Value 26 802 1P Q PARAMETERS Call Control 802 1p Priority Audio 802 1p Priority WANCISON N a etic Tone ane ay AUDIO RESOURCE RESERVATION PARAMETERS Dee see EENDE OTE RSVP Enabled n H 323 Link Bounce Recovery Idle Traffic Interval sec Keep Alive Interval sec Keep Alive Count Figure 2 Avaya QOS Configuration JJA Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 Configure the NETGEAR Switches 4 1 Using the NETGEAR FS108P and FS116P The FS108P and FS116P are unmanaged switches therefore no configuration is necessary The FS108P and FS116P should be connected to the LAN by an auto negotiation enabled uplink so that 100Mbps Full Duplex operation can be enabled IEEE 802 1Q tags should be stripped from packets before the packets are sent to the FS108P or the FS116P With the unmanaged FS108P and FS116P switches traffic prioritization is not supported by the NETGEAR products It is unlikely that the ports for the Avaya Media Server or Media Gat
13. pected Figure 4 Select Port Configuration from the left window of the FS726TP Web page and verify that the speed and duplex of all the powered Avaya IP Telephone ports is 100Mbps Full Verify that the speed and duplex for Port 26 matches the configuration of the upstream router 6 4 Verification Steps for the FS726TP QoS These steps require a traffic generation device Open the FS726TP Administration Web Page Select VLAN from the right hand menu Select IEEE 802 1Q VLAN in the right hand window From the pull down menu select VLAN 1 Default For the uplink port that is used to connect the FS726TP to the router select T Tag egress packets on VLAN 1 Select Apply Configure the router to support VLAN 1 on the uplink from the FS726TP Connect a Gigabit traffic source to Port 25 on VLAN 1 of the FS726TP Connect the second traffic source at another Ethernet switch that can be reached via the router connected to Port 26 of the FS726TP Verify that the traffic sources can send IP addressed UDP packets to each other Place a call from one of the Avaya IP Telephones to a PSTN line on Avaya Communications Manager Select the Network Audio Quality display on the Avaya IP Telephone and record the audio statistics Perform a throughput test between the two Gigabit traffic sources While the throughput test is in progress verify the audio quality of the call The call should remain clear On the Network Audio Quality display on the Avaya
14. sed VLAN VLANID Ade new VLAN VLAN ID 24094 Port 01 02 03 04 05 06 Of 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 25 24 25 2b T Tag egress packets Untag egress packets U a Mot member Apply Help Figure 8 NETGEAR FS726TP Voice VLAN Configuration Select Apply Repeat the process to create the Data VLAN 100 Note that this configuration is removing the tags U from Voice and Data packets going towards the telephones This is consistent with the recommendations in the Avaya IP Telephony Implementation Guide 1 The telephones will ignore the IEEE802 1Q Additionally some NIC cards can be confused by IEEE802 1Q tags so removing the tags reduces the chance of that conflict occurring JJA Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 2 4 Define the Default VLAN for untagged packets Select PVID Setting from the pull down menu and assign the Data VLAN 100 to each of the PoE Ports and the uplink port as the default VLAN for those ports Select Apply EEE 802 10 VLAN Port Based VLAN VLAN ID PVID Setting Po t PVI pon PVID DLN PVID Pe i PVID Figure 9 NETGEAR FS726TP PVID Default VLAN Configuration Using the Data VLAN as the Default VLAN for the Avaya IP Telephones is essential to the correct operation of a PC attached to the telephone In most situations the PC wi
15. ters from the corporate DHCP TFTP HTTP servers and register with Avaya Communications Manager Repeat the above steps in the above three paragraphs to verify that the NETGEAR switch retained the working configuration 6 2 Verification Steps for Avaya one X Quick Edition Telephones and Avaya one X G10 PSTN Gateway Place a phone call between an Avaya one X Quick Edition telephone and an Avaya one X Quick Edition G10 Gateway port to the PSTN Verify that the audio quality is acceptable Power cycle the NETGEAR switch Verify that all of the Avaya one X Quick Edition telephone and an Avaya one X Quick Edition G10 Gateway power up and discover each other Place phone calls to verify the Avaya one X Quick Edition telephone and an Avaya one X Quick Edition G10 Gateway are operational Plug a PC into the PC port of one of the QE telephones and browse the web address of one of the Avaya one X Quick Edition telephones Follow the steps in Section 4 2 1 to verify that the VLAN settings have been retained JJA Reviewed Solution amp Interoperability Test Lab Application Notes 17 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 6 3 Verification Steps for the FS726TP PoE After power cycling the FS726TP attach a PC to the PC port of one of the Avaya IP Telephones Open a web browser with the IP address of the FS726TP Select POE from the left hand menu and verify that all of the Avaya IP Telephones are being powered as ex
16. thout PoE and 2 Gigabit small form factor pluggable SFP ports without PoE The FS726TP provides effective traffic prioritization A recommended configuration is provided The generally available GA versions of all products were used for testing Interoperability testing was at the Avaya Solution and Interoperability Test Lab in Lincroft NJ JJA Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 2 Equipment and Software The following equipment and software were used for the configuration provided Avaya Media Server with MediaGateway 312 Avaya 9620 one X Deskphone Edition IP Telephone Avaya 9630 one X Deskphone Edition IP Telephone 24 button module SA button module button module NETGEAR FS116P Table 1 Avaya NETGEAR Equipment JJA Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 2 1 Configuration of NETGEAR and Avaya equipment Avaya Media Server with DHCP Server Media Gateway Avaya 9650 tt e One x Deskphone With and without 24 Avaya one X G10 PSTN Gateway button module Netgear FS726TP Netgear FS108P Avaya 9610SW IP Telephone ae Avaya 4620SW IP Telephone Avaya 4610S Avaya 4621SW One X Quick One X Quick ie rate Avaya 9630 Edition
17. tings ID Admin on Enable gt Erevious Patt Next Fort Apply Help Figure 6 NETGEAR FS726TP PoE Priority Assign enough Low Priority ports so that if the Max System Power Available is exceeded the high priority devices in the enterprise will be powered JJA Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 2 2 Configure the NETGEAR FS726TP Differentiated Services Values Open the NETGEAR web interface and select Quality of Server QoS from the left window Then select DSCP from the pull down list in the right menu The default values are to treat all Differentiated Services DiffServ entries identically Change the DiffServ entries for Call Control 26 Assured Forwarding AF 31 011010 and Audio 46 Expedited Forwarding EF 101110 to High as shown in the Figure 3 Avaya QoS Configuration Click Apply The Per Hop Behavior PHB Value used in on the Avaya Communications Manager Figure 3 is the decimal value of the DSCP entry in the NETGEAR table The Audio PHB of 46 decimal is 101110 binary The Control PHB of 26 decimal is 011010 binary DSCP QOS DSCP Qos DSCP Qos DSCP Qos Class Selector CS PHB CS0 cs pm cs CS3 ess j oooony Loma EA ooroo Normal E oroo Lore oriog Moma w cs4 J CSS 1 CS6 csy aoooon Lema O ooo Aoma Oo atoom Bemal agio Normal Assured For
18. warding AF PHB AF11 AF21 AF31 om T AFH coat 0 0 Normal wt 01004 0 Normal ka 011010 i igr v a 0001 0 Normal sijl AF 12 AF22 AF32 AF4 001100 Normal 010100 Normal w 011100 Normal sl 100100 Normal w APB aoo AF233 I AF33 AF3 _ ooto NOS B roti LOM E oio NOMS E coor Lommel ee Expedited Forwarding EF PHB EF 101110 High Figure 7 NETGEAR FS726TP DiffServ Configuration JJA Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 20 SPOC 5 17 2007 2007 Avaya Inc All Rights Reserved NETGEARAppNotes doc 4 2 3 Configure the Voice and Data VLAN for the FS726TP For this configuration 135 was selected as the Voice VLAN and 100 as the Data VLAN The choice of 135 for the Voice VLAN and 100 for the Data VLAN can be changed as appropriate for the LAN where the FS726TP is being used Different values can be used but the Voice QoS policy must be established end to end in the enterprise Select VLAN from the right hand menu Select IEEE 802 1Q VLAN in the right hand window If a pop up box appears select OK From the pull down menu select Add new VLAN In the box to the right enter the Voice VLAN ID 135 For each of the 12 PoE ports select U Untag egress packets For the uplink port that will be used to connect the FS726TP to the router select T Tag egress packets Leave the reminder of the ports out Not member of the Voice VLAN EEE 802 10 VLAN Port Ba
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