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Installing and Maintaining Avaya 9601/9608/9608G

1. 1 Upon successful initialization and power up the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones display the Login screen with the prompt to enter the user name 2 Enter the user name or the ID assigned to the deskphone 3 Enter the password and press Enter The extension is visible during entry but the password displays as asterisks The system determines whether the extension is in use 4 The deskphone initiates SIP registration with the proxy server The deskphone attempts to register to the SIP proxy server at the address in the SIP_CONTROLLER_LIST parameter using the user name and password provided during the login process It also uses the SIPDOMAIN parameter SIP CONTROLLER LIST provides a list of server addresses The deskphone attempts to simultaneously register to the number of servers in the SIMULTANEOUS_REGISTRATIONS parameter Also the deskphone does not reboot when there is no server provisioned or the provisioned server cannot be contacted The deskphone waits for a register response message If no message is received before the end of the WAIT_FOR_REGISTRATION_TIMER interval registration is retried After every successful registration e REUSE IPADD will be set to the value of IPADD e REUSE NETMASK will be set to the value of NETMASK e REUSE ROUTERS will be set to the value of ROUTERS e REUSE ROUTER IN USE will be set to the value of ROUTER IN USE e REUSE TAGGING will be set to the value of TAGGING e RE
2. RESTART PHONE Restart the deskphone SIG Set the signaling protocol download flag SIP Configure SIP call settings SNTP Configure the time server settings SSON Set the Site Specific Option Number VIEW View current parameter values and file names Setting the 802 1X operational mode A Important Resetting system values on page 46 Restarting the deskphone on page 47 Setting the signaling protocol identifier on page 47 Configuring SIP settings on page 48 Configuring Time Server settings on page 51 Setting Site Specific Option Number on page 51 Using the View administrative option on page 52 The DOT1X configuration parameter must be set to 0 or 1 for the deskphone to support 802 1X pass thru and the DOT1XSTAT configuration parameter must be set to 1 or 2 for the deskphone to support supplicant operation For more information see the Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G Use the following procedure to set or change the operational mode 1 When you select 802 1 X from the Craft Local Procedure Screen the two settings shown represent the text strings associated with the current configuration parameter values of DOTIX 802 1X Pass Thru Mode and DOT1XSTAT 802 1X Supplicant Mode defined as follows For the Pass thru mode e On if DOT1X 0 e Pass thru mode proxy logoff if DOT1X 1 e Off if DOT1X 2 For the
3. identifier on page 47 Save the SIG parameter change The deskphone will reset if necessary to get the appropriate software H 323 centric H 323 in use SIP Perform the SIG Craft procedure to change the SIG parameter value from default to 2 SIP For information see Setting the signaling protocol identifier on page 47 Save the SIG parameter change The deskphone will reset if necessary to get the appropriate software 16 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Assembling the deskphone Table 1 H 323 to SIP and SIP to H 323 conversion chart continued To this Then Environment To convert this type of deskphone type of deskphone H 323 centric H 323 factory set H 323 centric SIP SIP H 323 Connect the deskphone to a power source and to the network Press the Program softkey as soon as it displays in the first softkey position to access the Craft Access Code Entry screen Perform the SIG Craft procedure and change the value from default to 2 SIP Save the SIG parameter change The deskphone will reset if necessary to get the appropriate software Perform the SIG Craft procedure to change the SIG parameter value from 2 SIP to default H323 For information see Setting the signaling protocol identifier on page 47 Save the SIG parameter change The deskphone will restart if necessary to get t
4. In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240VAC rms to any primary mains circuitry and 120VAC rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the equipment only with the already approved certified equipment IP deskphone models There are twelve models currently defined in the 9600 Series IP Deskphones family that run the SIP protocol This guide covers only the following deskphone models e 9601 e 9608 e 9608G e 9611G e 9621G e 9641G The deskphones have an internal Ethernet switch that allows the deskphone and a PC to share the same LAN connection if appropriate Thus 9600 models do not need or work with the 30A switched hub interface The deskphone models 9608G 9611G 9621G and 9641G have a Gigabit Ethernet GigE interface that speeds data transmission Issue3 January 2014 11 http ArtTel ru 9600 Series IP Deskphones insiallation This document describes the installation and post installation maintenance
5. SNTP server Protocol Phone SN PWB SN PWB Comcode Exchange Server DNSSRVR_IN_USE SNTPSRVR_IN_USE Signaling protocol in effect such as SIP Deskphone Serial Number Printed Wiring Board circuit board Serial Number may not apply to all phones Software readable PWB PHONECC serial number and comcode may not apply to all phones EXCHANGE SERVER_IN_USE 2 Use the navigation arrows to scroll through the viewable information 3 Press Back at any time to return to the Admin Procedures screen http ArtTel ru Issue 3 January 2014 53 Local administrative options 54 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Chapter 4 Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones Introduction This chapter covers maintaining the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones for example downloading a new software version from the Avaya support website The recommended configuration is the latest call server software and the latest IP deskphone firmware A Important You can convert 9600 Series IP Deskphones models from H 323 to SIP software or from SIP to H 323 software When converting from one protocol type to another on a given deskphone see Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones on page 14 Note that depending on the deskphone model and the software version yo
6. this document Ensure that there is adequate technical support available for the servers involved including but not necessarily limited to HTTP HTTPS and DHCP servers If the servers are not functioning correctly the deskphones might not be able to operate correctly Issue 3 January 2014 7 http ArtTel ru Introduction Document changes since last issue Issue 1 This release is the first release of the document issued in September 2010 to support Avaya one X Deskphone Software release 6 0 and the addition of four new deskphone models 9608 9611G 9621G and 9641G Release 6 0 was numbered to be compatible with release 6 0 of Avaya Communication Manager and release 6 0 of System Manager Issue 2 This release of the document issued in August 2012 supports SIP software release 6 2 for the 9608 9611G 9621G and 9641G deskphones Issue 3 This release is the current release of the document issued in April 2013 that introduces the 9601 IP deskphone New in this release With the 6 3 1 release Avaya introduces the 9608G IP deskphone The 9608G offers all the features of the 9608 IP deskphone Additionally the 9608G provides Gigabit network connectivity and an Ethernet activity LED Related resources Documentation The following table lists the documents related to this product Download the documents from the Avaya Support website at support avaya com Title Description Administering Avaya Deskphone SIP Des
7. 9601 9608 9608G 9611G 9621G or 9641G IP deskphones are set to use the H 323 protocol by default To use these deskphones in a SIP environment after connecting the deskphones you must ensure that those deskphones that will run under a SIP protocol are set up properly This section describes how to determine what your deskphone signaling protocol is and then set or convert applicable deskphones from H 323 to SIP software There are three methods you can use to change the signaling protocol on all or selected deskphones e DHCP As of SIP software Release 6 2 you can set the SIG parameter in the Site Specific Option 242 Setting SIG to 2 SIP in Option 242 and downloading the 96x1Supgrade txt file as part of the SIP Software Distribution Package causes all deskphones to use the SIP protocol upon power up and initialization Once a deskphone is registered as SIP through the SIG setting it will always access and download the appropriate SIP upgrade files upon reboot 14 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones or reregistration You can also set up a group of phones then use the SIG parameter within that GROUP to change the SIG setting for that group For more information see The GROUP parameter on page 59 e Settings file You can also set the SIG parameter in the 46xxsettings file e F
8. 9608G 9611G 9621G and 9641G IP deskphones Only trained installers or technicians must perform local craft procedures Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgrade scripts These values remain stored in the deskphone until you use the local administrative procedures CLEAR or RESET Use these option setting procedures only with static addressing and as always onlly if instructed by the system or LAN administrator Do not use these option setting procedures if you are using DHCP DHCP is the Dynamic Addressing Process as indicated in Power Up and Reset Operation Dynamic Addressing Process on page 22 Issue 3 January 2014 31 Local administrative options Accessing local Craft procedures Note Local procedures can only be invoked when the local dialpad procedure status system value PROCSTAT is 0 giving full access to local procedures The factory set default Craft Access Code is 27238 During deskphone startup 1 During startup invoke local procedures by pressing Program to display the Craft Access Command Entry screen 2 Enter the local dialpad procedure password 0 to 7 numeric digits as specified by the system administrator in the system value PROCPSWD 3 Pres
9. 9608G 9611G 9621G or 9641G IP deskphones set to H 323 have a txt filename extension 58 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru The GROUP parameter Changing the signaling protocol For enterprises requiring both H 323 and SIP based protocols there are two ways to specify the protocol to be used by all or specific deskphones 1 As of Release 6 2 the SIG parameter can be set in DHCP Option 242 Site Specific Option Number or in the 46xxsettings txt file This setting will apply to all deskphones except those for which SIG has been manually configured to a value of H 323 or SIP using the SIG Craft procedure 2 The SIG parameter can be set on a per phone basis using the Setting the signaling protocol identifier Craft procedure The GROUP parameter You might have different communities of end users all of which have the same model deskphone but which require different administered settings For example you might want to restrict Call Center agents from being able to log off which might be an essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section The simplest way to separate groups of users is to associate each of them with a number Use the GROUP system value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP system value can only be
10. Gk ee Se 1T TT i ea 61 Error onditlohS 24 s sooo oon xh RR RE GUN E x AA 61 DIMPTONGS 42233 Kae ee a ERE A cR US REO OO O8 62 PowerinterrupHOn lt so ssas noon x OR REOR KS CS eR DOR n 62 Installation error and status messages 62 Operational errors and status messages 64 Network ping diagnostics 70 SRIP provisioning c s s sx so a a o aa a a a a ESE ws 70 Appendix A Glossary ee 71 o s s saaana ee ee ee a 75 6 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Chapter 1 Introduction Purpose This guide describes how to install and maintain 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G and 9641G in a Session Initiation Protocol SIP environment and troubleshoot problems To use the 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G and 9641G in SIP environment you must have the following two servers in your network e Avaya Aura Communication Manager e Avaya Aura Session Manager Note Any reference to HTTP in this guide applies equally to HTTPS Intended audience This document is intended for personnel who install and administer SIP based 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G and 9641G for a SIP environment CAUTION Avaya does not provide product support for many of the products mentioned in
11. Manager must point to a specially provisioned PPM Administration account on Communication Manager The PPM Administration account on the Communication Manager side must have several specific parameters set Specifically login group must be susers additional group must be prof18 or equivalent shell access must be no shell access CAUSE Provisioning problem RESOLUTION On the off pbx telephone station mapping form page 2 set the Bridged Calls field to none CAUSE The server IP Address in the LOGO parameter is invalid or unavailable RESOLUTION Correct change the LOGO parameter in the settings file 6 of 6 Issue 3 January 2014 69 Troubleshooting guidelines Network ping diagnostics A Ping softkey appears when you view a network address in the Avaya Menu Network Information option Users can validate the routing to provisioned addresses using the Ping softkey Administrators can validate arbitrary addresses with the Host to Ping function using the Craft local procedure on Installing static addressing on page 36 Ping results display in a succession of pop up windows SRTP provisioning SRTP is now supported with TLS To use SRTP the network region codec set must have media encryption set up for each region that calls may traverse When SRTP is provisioned in Communication Manager the default cryptosuite used is aescm128 hmac80 The 9601 9608 9608G 9611G 9621G or 9641G IP deskphone also assum
12. Operation 22 Power Up and Reset Process 25 Pre Installation Checklist 13 Pre Installation Checklist for Static Addressing 36 R Requirements for each IP Telephone 13 Reset and Power Up o o o 22 Reset System Values 46 S SOBPi 2 a a eos ed a RA a Bee RO 27 SES CM Configurations 12 SES CM Secondary Gateway Configurations 12 SIG Procedure e sa 2 e o 47 Signaling Protocol Identifier 47 Signaling Protocol Changingthe 59 Simple Certificate Enrollment Protocol SCEP 27 SIP Settings Configuring 48 SIP Centric description 15 Site Specific Option Number Setting 51 SofWaf8 s s soe s we uo hok oo 12 Software Upgrades Downloading 55 SSON Procedure o 5t Static Addressing Installation les 36 Pre Installation Checklist 36 System Values Reset s 46 T Touch Screen Calibrating 39 Troubleshooting DTMF TONES o 4o ca ee ee a 62 Error Conditions 61 Guidelines for s os sooo omms 61 Installation Error and Status Messages 62 Operational Errors and Status Messages 64 Power Interruption 62 VIEW Administrative Option 52 76 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Des
13. and contact addresses go to the Avaya Support website http support avaya com or such Successor site as designated by Avaya scroll to the bottom of the page and select Contact Avaya Support Federal Communications Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are assigned to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected gt Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not c
14. is invalid the package is deleted If the Signing Authority Certificate is valid the Hardware Version File in the package is validated using the corresponding Signature File in the package and the Signing Authority Certificate If the signature is invalid the package is deleted If the signature is valid the Hardware Version File is used to validate whether the package is valid for the model and hardware version of the deskphone If it is invalid the package is deleted If it is valid the signature of the Software Packages is validated using the corresponding Signature Files in the package and the Signing Authority Certificate If either signature is invalid the package is deleted If the signatures are valid and the Signed Software Package is a Signed Application Library Software Package the package is stored in Temporary Storage If the Backup Flag is set in the Hardware Version File a copy of the Signed Application Library Software Package is also stored as the Backup Package replacing the previous Backup Package If the signatures are valid and the Signed Software Package is a Signed Kernel Root Software Package the Kernel Software Package and or the Root File System Software Package is installed if either has a different file name than the currently installed version replacing the existing corresponding files in the Kernel Root File System that was not active during startup a Root File System Software Package may also install new boot
15. issues of these IP deskphones For details about using deskphone features see the user documentation for each deskphone Software The SIP based 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G or 9641G IP deskphones are set to use the H 323 protocol by default To run the deskphones in a SIP environment you must convert the deskphones to SIP settings Further a factory shipped IP Deskphone may not contain the most up to date software for registration and SIP operation When you connect the deskphone to your network the deskphone connects to an HTTP server and searches for the latest software bundle available You must download the latest SIP software bundle for deskphones to be converted to SIP then set the SIG parameter as applicable to convert applicable deskphones to run SIP software as described in Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones on page 14 For subsequent downloads of software upgrades Avaya Aura Session Manager provides the capability for a remote restart of the deskphone Session Manager Communication Manager and Secondary Gateway configurations SIP software release 6 2 is compatible with release 6 0 of Avaya Aura Communication Manager and Avaya Aura Session Manager This release supports the following certified secondary gateways e Avaya Secure Router 2330 and 4134 e Branch Session Manager e Audiocodes MP series analog and BRI gateways e Cisco 28
16. place the numeric value inside a pair of quotation marks For example 192 x y z e Comments which are statements with characters in the first column Issue 3 January 2014 57 http ArtTel ru Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones e GET commands of the form GET filename The deskphone attempts to download the file named by filename and if it is successfully obtained it will be interpreted as an additional settings file and no additional lines will be interpreted in the original file If the file cannot be obtained the deskphone will continue to interpret the original file The Avaya provided upgrade file includes a line that tells the deskphones to GET 46xxsettings txt This line cause the deskphone to use HTTP HTTPS to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the deskphone continues processing the upgrade script file If the settings file is successfully obtained but does not include any setting changes the deskphone stops using HTTP The settings file is under your control and is where you can identify non default option settings application specific parameters etc You can download a template for this file from the Avaya support Web site See Chapter 7 in the Administering Avaya Deskphone SIP
17. reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on Avaya hardware and software Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com or such successor site as designated by Avaya Please note that if you acquired the product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLEON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHAN
18. the TRUSTCERTS parameter e File named release xml that is used by the Avaya Software Update Manager application Release 6 2 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server Customers using their own non Avaya HTTP server can ignore or delete this directory Note Settings files are not included in the software distribution packages because they would overwrite your existing file and settings Two configuration files are important to understand They are e The upgrade file 96x1Supgrade txt that tells the deskphone whether the deskphone needs to upgrade software The deskphones attempt to read this file whenever they reset The upgrade file is also used to point to the settings file e The settings file 46xxsettings txt that contains the option settings that enable disable or otherwise customize the settings you might need to tailor the deskphones for your enterprise Note You can use one settings file for all your Avaya IP deskphones including the 9600 series IP deskphones covered in this document and 4600 series IP deskphones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document 555 233 507 Download procedure The Avaya provided upgrade script files and the application files included in the zip files upgrade the deskphones You should not need t
19. the local administrative Craft SIG procedure that value has precedence over a SIG setting in a configuration file A change in the SIG value may require a reset so that a new or different upgrade file can be downloaded to the phone 12 When the deskphone determines that the application file received is valid the following message displays File Obtained please wait s secs where sis the number of elapsed seconds while non volatile memory is erased 13 While the application file is saved in flash memory a progress bar shows the status O 14 The deskphone checks for LLDP messages and re checks VLAN status and tagging If LLDP causes a change in the values of L2Q or L2QVLAN a reset occurs to obtain a new IP address 15 If applicable the deskphone attempts to download a valid device certificate using simple certificate enrollment protocol SCEP Simple Certificate Enrollment Protocol SCEP 1 When SCEP is initiated the deskphone attempts to contact an SCEP server via HTTP using the value of the configuration parameter MYCERTURL as the URI The HTTP connection is established to the transport address specified by the value of the configuration parameter Issue 3 January 2014 27 http ArtTel ru 9600 Series IP Deskphones insiallation HTTPPROXY if HTTPPROXY is not null and if the configuration parameter HTTPEXCEPTIONDOMAINS is null or if HTTPEXCEPTIONDOMAINS is not null and the rightmost part of the domain port
20. the new setting and redisplay the Admin Procedures screen The remainder of this procedure depends on the status of the boot and application files Configuring SIP settings Use this procedure to set up SIP related settings like identifying the SIP Proxy Server 1 When you select SIP from the Admin Procedures Screen the deskphone displays two choices SIP Global Settings or SIP Proxy Server 2 To change any of the SIP Global Settings press Select or OK or the corresponding line button and proceed to the next step To change the SIP Proxy Server s scroll down and press Select or OK or the corresponding line button and proceed instead to Step 4 48 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru A WARNING Configuring SIP settings The SIP call settings entered through the CRAFT menu take precedence over other sources for this data for example 46xxsettings txt or PPM The only way to override these settings is to go into the CRAFT menu and remove the settings or perform a Clear of the deskphone from the CRAFT menu 3 The deskphone displays the Global Settings screen and prompts you to use the Right and Left navigation arrows or a text entry to change a setting and displays the following settings and their active values Setting Server SIP Domain Avaya Environment Reg Policy Failback Policy Avaya Config User ID Field Host to ping Des
21. which are part of DHCP give a power on indication and dynamic feedback as the deskphone initializes The intent of these messages is to reassure the 22 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Power Up and Reset Operation Dynamic Addressing Process user that the phone is active and has not locked up and to provide useful information about the status of network server or downloading operations before the availability of dial tone Initialization The following process describes the software architecture as well as providing a high level overview of how the deskphone is expected to operate during startup and software upgrades This is by no means a comprehensive description of all of the internal tasks performed during startup Files are stored in five areas of reprogrammable non volatile flash memory in the deskphones e A boot program area e Two Kernel Root File Systems e One Application File System e One Temporary Storage area Two Kernel Root File Systems are supported in case one becomes corrupted but only one is activated when the deskphone powers up or resets Temporary Storage is used to store a new Signed Application Library Software Package that has been downloaded by the current application until it can be installed by a process in the active Kernel Root File System after the next reset When a deskphone starts up the boot programs check the kernel or t
22. with the touch screen A Important Use a pencil a pen or a stylus rather than your finger to touch the calibration points precisely Note The CLEAR Craft procedure clears any calibration data set using the CALIBRATE SCREEN Craft procedure but does not affect factory set calibration data Use the Default softkey to restore factory set calibration Calibration results are not saved as part of a backup To calibrate the touch screen use the following procedure 1 When you select CALIBRATE SCREEN from the Craft Local Procedure Screen the deskphone displays three softkeys Start Default and Cancel Issue 3 January 2014 39 http ArtTel ru Local administrative options 2 Take one of the following actions e Touch Cancel to return to the Craft Local Procedure screen without calibrating the screen e Touch Default to reset the calibration parameters to the factory set values as evidenced by a confirmation tone and redisplay of the Craft Local Procedure screen e Touch Start to calibrate the screen A calibration target appears at a particular point on the screen Proceed to the next step 3 Touch the center of the target with the stylus as soon as it appears The target disappears and a new target appears in a different part of the screen 4 Touch the center of each target with the stylus within 10 seconds of its appearance After all four targets have been touched the deskphone plays a confirmation tone and displ
23. 11 ISR e Juniper SRX 210 and 240 e 155 Teldat Vyda gateway 12 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Preinstallation checklist Preinstallation checklist Before plugging in a 9601 9608 9608G 9611G 9621G or 9641G deskphone verify that all the following requirements are met Failure to do so prevents the deskphones from working properly and can have a negative impact on the network Print copies of this checklist for each server and deskphone Verify these network requirements LI LI 1 2 Ensure that the LAN uses Ethernet Category 5e cabling running the IPv4 version of Internet Protocol Ensure that the following is installed and or set up and operative e Avaya Aura Communication Manager and Avaya Aura Session Manager release 6 0 or greater e NTP Time Server See Session Manager Communication Manager and Secondary Gateway configurations for information on allowable configurations before proceeding O E O 0 O0 Ensure that the correct circuit packs are installed on the switch For details refer to the Avaya Communication Manager documentation at http www avaya com support The Communication Manager call server is configured correctly as described in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G and Avaya Communication Manager documentation Both documents are available at http www avaya com support
24. 11G 9621G and 9641G IP deskphones Chapter 5 Troubleshooting guidelines Appendix A Glossary Provides an overview of this guide Describes the equipment and resources required to properly install and operate SIP based 9600 Series IP Deskphones models Provides instructions on installing the deskphones out of the box Describes how to set local administrative options if requested by the system or LAN administrator Describes maintenance actions like downloading deskphone software from the Avaya support website and customizing system values Describes error conditions and messages that might occur during the installation of SIP based 9600 Series IP Deskphones models Provides a glossary of terms used in this document or which are generally applicable to SIP based 9600 Series IP Deskphones models 10 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Chapter 2 9600 Series IP Deskphones installation Introduction SIP based 9600 Series IP Deskphones models support DHCP and HTTP HTTPS over IPv4 UDP that enhances the administration and servicing of the deskphones These deskphones use DHCP to obtain dynamic IP addresses and HTTP or HTTPS to download new software versions and customized settings SIP based 9600 Series IP Deskphones models provide the ability to have one IP connection on the desktop for both a deskphone set and a PC using an Ethernet switch
25. AVAYA Installing and Maintaining Avaya Deskphone SIP for 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones 16 603504 Release 6 3 1 Issue 4 January 2014 http ArtTel ru 2014 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original Published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or
26. Condition Cause Resolution The deskphone works properly except for the Speaker The deskphone works properly except incoming DTMF tones are not received When a line is selected a short dial tone burst sounds followed by a reorder fast busy tone The HTTP HTTPS script file and settings file are ignored not being used by the deskphone CAUSE The Speaker was disabled in the settings file RESOLUTION Check the settings file and re enable the Speaker if appropriate CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION None the board is operating as designed CAUSE The extension is provisioned on Session Manager and some Communication Manager forms but not on the off pbx telephone station mapping form Communication Manager is unable to map back to Session Manager and rejects the line reservation RESOLUTION Map the extension on the off pbx telephone station mapping form a sample of which appears in Appendix C of the Administering Avaya Deskphone SIP for 9601 9608 9608G 96 11G 9621 G 9641G CAUSE Possible error in SIG group configuration on Communication Manager which indicates the default region for the SIP trunk to Communication Manager RESOLUTION On the IP network region form ensure that the region pointed to is configured with an authoritative domain that is the same as the Session Manager SIP domain also verify that the station in question has not been redirected to a differe
27. EBUG_ENABLED is 0 2 Use the navigation arrows or press Change to toggle between the options 3 Press Save to store the new setting The deskphone saves the new value Note The deskphone restarts if you change the DEBUG setting Issue 3 January 2014 41 http ArtTel ru Local administrative options Setting the Group identifier Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so For more information about groups see The GROUP parameter on page 59 1 When you select GROUP from the Admin Procedures Screen the following text displays Setting where the setting is the current system value of GROUP 2 Enter a valid Group value 0 999 Note Any changes that you make to the Group value results in the restart of the deskphone when you exit the Craft menu 3 Press Save to store the new setting and redisplay the Admin Procedures screen Administering audio equalization The Federal Communication Commission a branch of the US Government in its Part 68 standard has made Hearing Aid Compatibility HAC a mandatory requirement The HAC feature is an alternative way to provide audio equalization on a handset from the acoustic standards specified in TIA 810 920 and S004 and may be of benefit to some users of t coil capable hearing aids Release 6 2 onwards the 9600 Series IP deskphones support the ability to choose e
28. EE IEEE IEEE s IEEE s IEEE switch switch switch switch switch switch setting setting setting setting setting setting Default one Model PoE Class p on IEEE switch 9608 Class 1 9608G 9611G Class 1 9641G Class 2 A Important The last step in assembling the deskphone must be applying power Apply power either by plugging the power cord into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering AX CAUTION Failure to connect the proper cables with the proper jacks might result in an outage in part of your network Figures 1 and 2 provide illustrations to connect cords to jacks on the deskphones covered in this guide Use the illustrations and associated procedures as appropriate for deskphone assembly Deskphone model 9608 9608G or 9611G 9621G or 9641G See Figure 1 Connection jacks on a 9608 9608G or 9611G deskphone Figure 2 Connection jacks on a 9621G or 9641G deskphone 18 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Assembling the deskphone Note Deskphone models 9608G 9611G 9621G and 9641G accommodate an external GigE Gigabit Ethernet adapter Installation options for those devices are not shown in the illustrations that follow but are available on the Avaya support website Figure 1 Connection jacks on a 9608 9608G or 9611G deskphone Power Opt
29. Group identifier 2 eee es 42 Issue 3 July 2013 5 http ArtTel ru Contents Administering audio equalization 2 2 0 eee eee 42 Setting handset audio equalization 43 Setting interface control 1 5 eee cct n 44 Enabling and disabling event logging lens 45 Logging OUE s sirs 9X Rn a A AAA 46 Resetting system values lll lrnn 46 Restarting the deskphone 47 Setting the signaling protocol identifier 47 Configuring SIP settings sea eosa ma ce RR ER we 2 48 Configuring Time Server settings 51 Setting Site Specific Option Number 51 Using the View administrative option 2 0 022 ee ee ees 52 Chapter 4 Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones llle nn 55 Introduction 2 ss see cd ee oe eee ee ces lt 262 a 55 Downloading software upgrades 2 2 2 eee ee es 55 Download procedure 4 4 56 Contents of the settings file lll 57 Downloading text language files rn 58 Changing the signaling protocol lt 59 The GROUP parameter a be eee ee ee ED DT RR HO ee eS 59 Chapter 5 Troubleshooting guidelines 61 DL ip lo bE a oe aa
30. HCP server not available when deskphone might have gone attempts to renegotiate DHCP lease through the restarting RESOLUTION As above sequence 1 of 6 64 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Operational errors and status messages Table 4 Operational error conditions for 9601 9608 9608G 9611G 9621G or 9641G IP deskphones continued Condition Cause Resolution The deskphone was working but does not work now AND no lights are lit on the deskphone and the display is not lit AND power to the deskphone is fine but there is no dial tone or the call appearances or feature buttons do not work AND the deskphone was recently moved AND the network was recently changed to upgrade or replace servers re administer the Communication Manager call server add or change NAT etc CAUSE Loss of power RESOLUTION Check the connections between the deskphone the power supply and the power jack CAUSE Loss of communication with the call server RESOLUTION Check LAN continuity from the call server to the deskphone using ARP or trace route and from the deskphone to the call server by invoking a Feature button Verify that administration has not changed for the LAN equipment routers servers etc between the call server and the deskphone Verify no one changed the deskphone settings locally using the VIEW and ADDR craft proce
31. HION s a TIT 11 IP deskphone models 2 20 eee eee ee ee 11 SOUWES ac be aa OLR ARA A Bs S 12 Session Manager Communication Manager and Secondary Gateway CONNGUISUONG s dme de m ad aa a e 12 Preinstallation checklist rns 13 Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphloB6S aoc boo dene Ca As 14 Assembling the deskphone es 17 Powering the IP deskphone eee ees 17 Power Up and Reset Operation Dynamic Addressing Process 22 initialization 6 62 44 acoso oe eR AAA AAA 23 Power Up and Reset process 2 0 eee ee ee ee ln 25 Chapter 3 Local administrative options 31 Introduction 5 9 v5 o9 wx SENSE RODS CODE X 9 9 o3 31 Accessing local Craft procedures 32 Entering data for administrative options 33 About local administrative procedures 34 Setting the 802 1X operational mode 35 Preinstallation checklist for static addressing 36 Installing static addressing 36 Enabling and disabling Automatic Gain Control 39 Calibrating the touch screen es 39 Using the Clear procedure ee 40 Enabling and disabling Debug Mode lt lt ee eee 41 Setting the
32. IP Address to which syslog messages should be sent When changing the Log value depending on the current value the next sequential text string or value is selected and displayed as the setting For example if the current value is Alerts 1 pressing the Right navigation arrow changes the value to Critical 2 If the current value is Debug 7 pressing the Right navigation arrow changes the value to Emergencies 0 3 Press Save to store the new setting and redisplay the Admin Procedures screen AX CAUTION Logging has a direct impact on performance Only turn on the required categories and turn them off as soon as logging is not required Logging out Use the following procedure to log off a deskphone CAUTION Once a deskphone is logged off you might need a password and extension to log back on 1 When you select LOGOUT from the Admin Procedures Screen the deskphone displays a confirmation screen asking if you are sure you want to log out 2 Press No to return to the Admin Procedures screen without logging off the deskphone Press Yes to unregister the deskphone from the call server Resetting system values Use the following procedure to reset all system initialization values to the application software default values AX CAUTION This procedure erases all static information without any possibility of recovering the data 1 When you select RESET VALUES from the Admin Procedures Screen the deskphone displ
33. NEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License Type s Designated System s License DS End User may install and use each copy or an Instance of the
34. P Address provided by the DHCP server is not in use by another device on the network In an Avaya SIP environment the call server is the combination of Session Manager and Communication Manager Control LAN type of Gatekeeper circuit pack Converged Network Analyzer Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP Addresses Avaya 9601 9608 9608G 9611G 9621G or 9641G IP deskphones can use DNS to resolve names into IP Addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first Extensible Authentication Protocol or EAP a universal authentication framework frequently used in wireless networks and Point to Point connections defined by RFC 3748 EAP provides some common functions and a negotiation of the desired authentication methods two of which are EAP MD5 and EAP TLS When EAP is invoked by an 802 1X enabled NAS Network Access Server device such as an 802 11 a b g Wireless Access Point modern EAP methods provide a secure authentication mechanism and negotiate a secure PMK Pair wise Master Key between the clie
35. Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key Instance location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose http ArtTel ru Shrinkwrap License SR Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of A
36. Supplicant e Off if DOT1XSTAT 0 http ArtTel ru Issue 3 January 2014 35 Local administrative options e On if DOT1XSTAT 1 e On with multicast if DOT1XSTAT 2 2 To change the setting select the line you want to change and press the Change softkey or the Right or Left navigation arrow to cycle through the settings 3 Press Save to store the new setting and redisplay the Craft Local Procedure screen Note The deskphone restarts if you make any change to the 802 1X data Preinstallation checklist for static addressing Before performing static programming of address information verify that all the requirements listed in Verify these network requirements on page 13 are met You do not have to consider item 4 in this list as it refers to the DHCP server In addition you must have the values for the following parameters Failure to do so can cause data entry errors that prevent the deskphone from working Such errors can also have a negative impact on your network Print copies of this checklist for each subnet The IP Address of the deskphone The IP Address of the router The IP subnet mask The IP Address of the HTTP and or HTTPS server The IP Address of the DNS Server The VLAN ID the L2QVLAN value Boe B Be B E ge Pe Je The VLANTEST value Installing static addressing The usual way to assign IP Addresses to 9601 9608 9608G 9611G 9621G or 9641G IP deskphones is the au
37. The DHCP server and application are administered as Described in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G The HTTP HTTPS server and application are administered as described in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611 G 9621G 9641G The SIP upgrade script and application files from the Avaya Support Web site http www avaya com support are loaded correctly on the HTTP HTTPS server If applicable the Voice Mail server is administered as described in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G Notes See Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G for more information about e Administering other network equipment e Administering applications like firewalls e Information about topics like port utilization Requirements to verify for each IP deskphone a 9 http ArtTel ru You have an extension number and a Communication Manager security code password for each applicable IP deskphone Issue 3 January 2014 13 9600 Series IP Deskphones insiallation g 10 a 11 o 12 You have an OPTIM extension number and an Communication Manager security code password for each deskphone and have configured Session Manager for each deskphone A Category 5e LAN jack is available at each deskphone site and a Category 5 modular line cable is available for connecting the deskphone to the Ethernet wall jack Electrical po
38. USE L2QVLAN will be set to the value of VLAN IN USE and e the MIB object endptVLANLIST will be set to the value of VLANLIST and then the value of VLANLIST will be set to null 5 The deskphone contacts PPM logs in and downloads the configuration file while displaying Logging in All PPM requests include a handle element of the form lt handle gt userhandle domain lt handle gt where userhandle has the value of parameter SIP_USER_ID and domain has the value of parameter SIPDOMAIN Note Successful completion of this process displays the dial plan any administered features and any administered contacts To test the dial plan access an outside line and get the dial tone Issue 3 January 2014 29 http ArtTel ru 9600 Series IP Deskphones insiallation 30 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Chapter 3 Local administrative options Introduction During installation or after you have successfully installed a 9601 9608 9608G 9611G 9621G or 9641G IP Deskphone you might be instructed to administer one of the manual procedures described in this chapter These local administrative procedures are also referred to as Craft Procedures Note http ArtTel ru You can modify the settings file to set parameters for deskphones that download their upgrade script and application files from the same HTTP server See Chapter 4 Maintaining the 9601 9608
39. ange only the 46xxsettings file as discussed in Chapter 4 Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones CAUSE The correct Exchange server is not specified in the parameter EXCHANGE SERVER LIST in the 46xxsettings file RESOLUTION Verify that the MS Exchange server being used is specified in the settings file To view the Exchange server in use go to Outlook gt Tools gt Options gt Mail Setup gt E mail Accounts gt Change CAUSE Improper settings file administration RESOLUTION Verify that customized settings are correctly spelled and formatted CAUSE The user changed the AGC setting s RESOLUTION Have the user reset the AGC value s back to the desired setting s CAUSE The time format was changed using the Avaya Menu Options amp Settings RESOLUTION If the time disappears Reboot the phone CAUSE The HTTP HTTPS application stops responding if power is interrupted while a deskphone is saving the application file RESOLUTION Restart the phone 5 of 6 68 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Operational errors and status messages Table 4 Operational error conditions for 9601 9608 9608G 9611G 9621G or 9641G IP deskphones continued Condition Cause Resolution The user indicates an application or option is not available User data disappeared when the user logged off one desk
40. ause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and must not be co located or operated in conjunction with any other antenna or transmitter Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury http ArtTel ru http ArtTel ru Contents Chapter 1 Introduction lens 7 Purp SB on sh Bd eee OR REDRESS A ROB OR OE DEE OE RE A 7 Intended audience mm mo 7 Document changes since lastissue 2 00 ee eee eee eee 8 New in this release 8 Related resources a oir a AAA 8 Documentation ss ss sa ee ORES aaa 8 SUDPONs s s va ed NA 9 Document organization 10 Chapter 2 9600 Series IP Deskphones installation 11 INTROQUC
41. ays a Calibration successful message 5 Touch Save to return to the Craft Local Procedure screen When you touch Save the system saves the calibration data and restarts the phone to put the new calibration data into effect Calibration results are stored in the deskphone s non volatile memory 6 Touch Cancel at any time to return to the Craft Local Procedure screen without completing the touch screen calibration Using the Clear procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a deskphone to its initial clean slate or out of the box condition This is usually done following deskphone repair or when passing a deskphone to a new dedicated user when the LOGOUT option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The Clear option erases all administered data static programming file server and call server programming and user settings and restores all such data to default values This option does not affect the software load If you have upgraded the deskphone the deskphone retains the latest software Once you have cleared a deskphone you can administer it normally AX CAUTION This procedure erases all administered data without any possibility of recovering the data Use the following procedure to clear the deskphone of its administrative
42. ays a confirmation screen asking if you are sure you want to reset the deskphone 46 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Restarting the deskphone 2 Press No to return to the Admin Procedures screen without resetting the deskphone Press Yes to start the deskphone reset A reset e Resets all system values and system initialization values except AUTH and AUTH_ONLY to default values e Resets call server values to their defaults e Resets the 802 1X identity and password to their default values e Deletes any entries in the Redial buffer e Does not affect user specified data and settings like Contacts data or the deskphone login and password To remove this type of data see the Using the Clear procedure on page 40 Restarting the deskphone Use the following procedure to restart the deskphone 1 When you select RESTART PHONE from the Admin Procedures Screen the deskphone displays a confirmation screen asking if you are sure you want to restart the deskphone 2 Press No to return to the Admin Procedures screen without restarting the deskphone Press Yes to proceed with the registration steps covered in the Power Up and Reset Operation Dynamic Addressing Process on page 22 A restart does not affect user specified data and settings like Contacts data or the deskphone login and password The remainder of the restart procedure depends on the status of the
43. boot and application files Setting the signaling protocol identifier Use the following procedure to set or change the Signaling Protocol Identifier when your environment has more than one protocol on a subnet A valid SIG Protocol Identifier is either 0 default 1 H 323 or 2 SIP Note Perform this procedure only if the LAN Administrator instructs you to do so Issue 3 January 2014 47 http ArtTel ru Local administrative options 1 When you select SIG from the Admin Procedure Screen the deskphone prompts you to use the Right and Left navigation arrows to select a setting and displays the following text Setting text string Choice Selector where the text string is the wording associated with the current system value of SIG defined as e Default when SIG 0 e H 323 when SIG 1 e SIP when SIG 2 Note The SIG value Default can represent either SIP or H 323 depending on the upgrade file used for the deskphone 2 To change the setting press the Change softkey until you see the setting you want or use the Right or Left navigation arrow to cycle through the settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is SIP 2 pressing the Right arrow changes the value to O default If the current value is H 323 1 pressing Right arrow changes the value to 2 SIP 3 Press Save to store
44. cribes how to administer SIP based 9600 Series for 9601 9608 9611 G 9621G 9641G IP Deskphones Avaya Aura Session Manager Describes features of Avaya Aura Session Overview Manager Implementing Avaya Aura Session Describes the installation procedures and initial Manager administration information for Avaya Aura Session Manager 8 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621 G 9641G IP Deskphones SIP http ArtTel ru Support Title Upgrading Avaya Aura Session Manager Administering Avaya Aura Session Manager Maintaining and Troubleshooting Avaya Aura Session Manager Avaya Aura Session Manager Case Studies Installing and Upgrading Avaya Aura System Manager Administering Avaya Aura System Manager Avaya one X Deskphone SIP Installation and Maintenance Guide Release 2 6 Description Describes how to upgrade Avaya Aura Session Manager to a new software release Describes how to administer Avaya Aura Session Manager using System Manager Describes information for troubleshooting Avaya Aura Session Manager resolving alarms replacing hardware and alarm codes and event ID descriptions Provides functionality of Avaya Aura Session Manager in different scenarios Describes the installation procedures and initial administration information for Avaya Aura System Manager Describes how to administer Aura System Manager Describes installation or trouble
45. cription Example e g avaya com Auto or No indicates whether only an Avaya environment CM and Session Manager is in effect alternate or simultaneous admin or auto IP Address of Avaya configuration server only if PPM is not on the same server as the SIP Proxy server Yes No Activates deactivates User ID field on Login screen Only applicable in non Avaya environments IP Address or DNS Name of server to ping This is nota setting but a determiner of whether a specific server is reachable Press the Ping softkey to initiate the check The deskphone sends four pings and displays the results in a text block screen If the ping fails the message Unable to contact host displays _IN_USE Changes this Configuration Parameter SIP_DOMAIN DISCOVER_AVAYA ENVIRONMENT SIPREGPROXYPOLICY FAILBACK_POLICY CONFIGURATION_SERVE or CONFIGURATION_SERVER ENABLE_SIP_USER_ID N A 4 f you selected SIP Proxy Server the deskphone displays the message Select SIP proxy to configure and displays a list of currently configured servers http ArtTel ru Issue 3 January 2014 49 Local administrative options 5 To add a new server press New and enter the address of SIP Proxy Then enter values for the Transport Type and SIP Port as indicated below under changing a setting in Step 6 To change information for a configured server select the proxy server for which you want to update the Transport Type and
46. current values of system parameters and file versions Note Unless otherwise prevented using administration the user can view but not change most of the parameters associated with Craft Local Procedures For more information about this option see the applicable user guide s If the View Network Information option is not available due to being disabled by administration use the ADDR option to view IP Addresses See Installing static addressing on page 36 The IP Addresses might have been entered incorrectly Verify whether you were provided with correct IP Addresses 1 When you select VIEW from the Admin Procedures Screen the following text displays Associated Configuration Setting Description Parameter Model Deskphone Model e g MODEL 9621G Application File The name of the Signed Application Library software package Kernel RFS File The name of the Kernel Root File System software package Backup App File The name of the backup copy of the Signed Application Library software package stored in the phone Group One to three digit GROUP GROUP value MAC MAC Address MACADDR SIP Proxy Server SIPPROXYSRVR IN USE Router ROUTER IN USE HTTPS file server TLSSRVR HTTP file server http ArtTel ru HTTPSRVR IN USE 52 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Using the View administrative option Setting Associated Configuration Description Parameter DNS server
47. dures as described earlier in this guide CAUSE Loss of communication with the call server RESOLUTION As above but pay particular attention to the possibility that the deskphone is being routed to a different DHCP server or even a different proxy server If so the new server might need to be administered to support the deskphone CAUSE Loss of communication with Session Manager RESOLUTION As above of http ArtTel ru Issue 3 January 2014 65 Troubleshooting guidelines Table 4 Operational error conditions for 9601 9608 9608G 9611G 9621G or 9641G IP deskphones continued Condition Cause Resolution The deskphone works but the audio quality is poor specifically the user hears echo when speaking ona handset the user hears echo on a headset but not on a handset the user is on Speaker and hears no echo but the far end hears echo the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc the user hears fluctuations in the volume level which are worse when the Speaker is on or at the beginning of acall or when a call goes from no one talking abruptly to a loud voice CAUSE Echo from digital to analog conversion on your Communication Manager call server trunk RESOLUTION Option 1 Try a different Call Quality setting under the Audio Parameters section Option 2 Check whether packet loss or jitter delay is causing
48. e host server press OK to return to the Static Address screen Once the new values are stored the deskphone is reset If a new boot program is downloaded from the HTTP HTTPS server after you enter static addressing information you must reenter your static addressing information http ArtTel ru 38 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Enabling and disabling Automatic Gain Control Enabling and disabling Automatic Gain Control Use the following procedure to turn automatic gain control for the handset headset and or the Speaker on or off 1 When you select AGC from the Admin Procedures Screen the following text displays Handset AGC On Headset AGC On Speaker AGC On where the setting shown is the text string associated with the current system value of AGCHAND AGCHEAD or AGCSPKR defined as e On if the respective AGCXXXX system value is 1 e Off if the respective AGC XXXX system value is 0 2 To change the setting select highlight the appropriate line and press the Change softkey or the Right or Left navigation arrow to toggle the selected setting from On to Off or vice versa 3 Press Save to store the new setting s update the associated system value s and redisplay the Admin Procedures screen Calibrating the touch screen Screen calibration properly aligns the touch screen but should only be used for a significant problem
49. elecoil performance e Handset equalization options are effected in the following order a The deskphone uses the User Option value if selected and saved b If a Local Procedure value was selected and saved the deskphone uses the local procedure value c If a Settings file value is specified and saved the deskphone uses that value d If none of the above options are set the deskphone uses Handset equalization that is optimized for TIA 810 920 acoustic performance Setting handset audio equalization Use the following procedure to configure the Handset Equalization settings 1 On the user menu navigate to Settings gt Options amp Settings gt Advanced Options gt Handset Equalization 2 Using the navigational keys or by tapping the arrow icons on the screen choose any of the following Default Audio Opt HAC Opt 3 Press Save Issue 3 January 2014 43 http ArtTel ru Local administrative options Setting interface control Use the following procedure to set or change the interface control value 1 When you select INT from the Admin Procedures Screen the following text displays with a prompt to use the Right and Left navigation arrows to select a setting Ethernet Choice Selector PC Ethernet Choice Selector The values shown are the text strings associated with the current PHY1STAT on the Ethernet line and the current PHY2STAT system value on the PC Ethernet line The PHY1STAT tex
50. ents s s s s gt s soa koea omiaa 13 Restart o 47 9600 Series SIP IP Telephone Installation o a a o o 11 A ADDR Option sx o sonos waa ena o 36 Administrative Options Entering Data for o o 33 Local agi aTa ae od Sele oe AS ws 31 AGC acia ta a ede Mot god Hoe ae are ok G 39 ANSI IEEE Documents 9 Assembling the 9600 Series SIP IP Telephone 17 Automatic Gain Control Disable Enable 39 Avaya Communication Manager SES Secondary Gateway Configurations llle 12 C Calibrating the Touch Screen 39 Clear Procedure xo ae a ie 40 Configuring SIP Settings 48 Connection Jacks for 9621G or 9641G Deskphones 21 Connection Jacks on a 9608 or 9611G Deskphone 19 Conversion Chart H 323 to SIP and SIP to H 323 Converting 9600 Series IP Telephones to from SIP Converting Software on 9600 Series IP Telephones 14 Craft Procedures Accessing 32 D Debug Procedure 41 Disable Automatic Gain Control AGC 39 Disable Event Logging 45 Document Organization 10 Download Procedure a 56 Downloading Language Files 58 Downloading Software Upgrades 55 DTMF Tones llle 62 Dynamic Addressing Process 22 http ArtTel ru E Enable Event Logging 45 Entering Data for Adm
51. ervention Table 3 Possible error and status messages during installation of 9601 9608 9611G 9621G or 9641G IP deskphones Message Cause Resolution Address CAUSE The deskphone has detected an IP Address conflict Conflict RESOLUTION Verify administration to identify duplicate IP Address es Bad Router CAUSE The deskphone cannot find a router based on the information in the DHCP file RESOLUTION Use static addressing to specify a router address or change administration on DHCP as indicated in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G 62 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Installation error and status messages Table 3 Possible error and status messages during installation of 9601 9608 9611G 9621G or 9641G IP deskphones continued Message Cause Resolution DHCP CONFLICT CAUSE At least one of the IP Addresses offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP Address es Finding CAUSE The deskphone is proceeding through boot up OUEST o s No Ethernet Restarting SCEP Fa iled Subnet conflict Updating DO NOT UNPLUG THE TELEPHONE RESOLUTION Allow the deskphone to continue CAUSE When first plugged in or during operation the SIP IP deskphone is unable t
52. es that no encryption is an option provisioned in Communication Manager If Communication Manager is provisioned with the cryptosuite aescm128 hmac80 then the following entry must be in the 46xxsettings txt file SET MEDIAENCRYPTION 1 9 If some other encryption set is required the string must be set appropriately in the 46xxsettings txt file 70 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Appendix A Glossary Term 802 1P 802 1Q 802 1X Application specific ARP Call Server CLAN CNA DHCP DiffServ DNS EAP H 323 Description 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1P Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access SIP Software Release 2 0 and up supports IEEE 802 1X using EAP MD5 and EAP TLS authentication methods Specific to a particular application running inside the deskphone For example configuration file downloading HTTP push and the Web browser are all internal applications that use the HTTP protocol Similarly the RTCP and CNA clients are internal applications that can invoke traceroute This term does not include Web page based applications rendered in the Web browser Address Resolution Protocol used for example to verify that the I
53. es this Description Example Parameter SNTP Server IP address or DNS Name of the SNTPSRVR or network time server SNTPSRVR IN USE SNTP GMT Offset Local time difference in hours from GMTOFFSET Greenwich Mean Time e g NJ is SNTP Daylight Indicates whether the deskphone DAYLIGHT SAVING Savings Time Off should recognize Daylight Savings SETTING MODE On Auto Time DST O no DST 1 DST E activated as per DSTOFFSET 2 automatic based on DSTSTART and DSTSTOP values 2 Press Save to store the new setting and redisplay the Admin Procedures screen Setting Site Specific Option Number AX CAUTION Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Use the following procedure to set the Site Specific Option Number SSON 1 When you select SSON from the Admin Procedures Screen the following text displays Setting where the setting is the current system value of DHCP_SSON 2 To change the setting press the appropriate softkey s and use the dialpad to enter a valid SSON value between 128 and 255 3 Press Save to store the new setting and redisplay the Admin Procedures screen Issue3 January 2014 51 http ArtTel ru Local administrative options Using the View administrative option If you are using static addressing and encounter problems use the following procedure to verify the
54. es to all 9601 9608 9608G 9611G 9621G or 9641G IP deskphones and describes how to enter data for administrative options 1 With the exception of a touchscreen deskphone the first application line on any screen is automatically highlighted selected when the deskphone displays the screen To select the item on that line press the appropriate softkey at the bottom of the screen for example Change Save or OK To select a different line use the down or up navigation arrows to change the line focus When the desired line is highlighted then press a softkey or OK to select that line For a touchscreen deskphone touching the desired line produces the same result 2 Attempts to enter invalid data are rejected and the deskphone emits an error beep 3 If you enter a numeric digit that causes the IP Address or subnet mask value to exceed 255 or any value to exceed its maximum field value the deskphone plays an error beep tone The deskphone ignores the digit entered when the error tone was played and the cursor does not move forward 4 If you enter a numeric digit for a value or for an IP Address or subnet mask field after entering only a zero the new digit replaces the zero 5 To move the cursor backwards to remove a character press the Bksp softkey When you press the backspace key the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position 6 The More sof
55. esolving these problems This chapter contains the following sections e Descriptions of error conditions and methods for resolving them e Error and status messages and methods for resolving them Error conditions There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check both the power and Ethernet wiring for the following conditions e Whether all components are plugged in correctly e Check LAN connectivity in both directions to all servers DHCP HTTP HTTPS Avaya Communication Manager and or SIP Proxy server e f the deskphone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 803 3af 2 If you are using static addressing e Use the VIEW Craft procedure to find the names of the files being used and verify that these filenames match those on the HTTP HTTPS server See Using the View administrative option on page 52 for more information Check the Avaya Web site to verify whether the correct files are being used e Use the ADDR Craft procedure to verify IP Addresses See Installing static addressing on page 36 for information 3 If the 9601 9608 9608G 9611G 9621G or 9641G IP deskphone is not communicating with the system DHCP HTTP or Communication Manager call server make a note of the last message displayed as described in Table 3 and or Table 4 Consult the system ad
56. for 9601 9608 9608G 96 11G 9621G 9641G for details about specific parameter values You need only specify settings that vary from defaults although specifying defaults is harmless Downloading text language files Language files contain the language name as it should be presented to a user for selection an indication of the preferred character input method text string replacements for the built in English text strings where each replacement string may contain up to 120 characters Each has a unique index that associates it with the corresponding built in English string an indication as to whether Chinese Japanese or Korean glyphs should be displayed for the Unicode Unified Han character codes and a Language Identification Tag for the language of the text contained in the file A downloadable language file may also contain a translation of the language name into any or all of the languages for which a language file is included in the software distribution package Language files must be stored in the same location as the 46xxsettings txt file You can download a new language file version only if the filename differs from the language file previously downloaded Alternately you can remove the old language file using an empty SET LANGUAGES command in the 46xxsettings file before downloading a language file with the same filename Note Language files for SIP deskphones have a xml filename extension whereas language files for 9608
57. he appropriate software Assembling the deskphone AX CAUTION Be careful to use the correct jack when plugging in the deskphone The jacks are located on the back of the deskphone housing and are flanked by icons to represent their correct use Powering the IP deskphone The 9601 9608 9608G 9611G 9621G and 9641G deskphones support IEEE 802 3af standard LAN based power Before installing a 9601 9608 9608G 9611G 9621G or 9641G deskphone verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the deskphone should be powered locally or by means of the LAN When you add devices like multiple button modules all of which must be the same model type to applicable IP deskphones the power class might change Note The 9601 and 9621G IP deskphones do not support button modules http ArtTel ru Issue 3 January 2014 17 9600 Series IP Deskphones insiallation Table 2 Impact of additional devices on deskphone Power over Ethernet PoE class shows the effect of button module additions on the power class and indicates how to set the IEEE power switch on the back of the deskphone to accommodate different power needs Note The 9621G is a PoE Class 1 device with a 10 100 switch and does not have an IEEE power switch Table 2 Impact of additional devices on deskphone Power over Ethernet PoE class One Two Three One Two Three BM12 BM12s BM12s SBM24 SBM24 SBM24 IEEE IE
58. he root file system to ensure that the files are not corrupted If the file system is not corrupted the programs transfer control to a process in that file system If that file system is corrupted the boot program checks the other Kernel Root File System If that file system is not corrupted it is marked as the one to be activated the value of RFSINUSE is set to the name of the Signed Kernel Root Software Package that was used to install that file system and control is transferred to a process in it If both Kernel Root File Systems are corrupted the deskphone will not operate and must be returned for repair A process in the active Kernel Root File System first checks whether a Signed Application Library Software Package is stored in Temporary Storage and if it finds one it installs the Application Software Package and or the Library Software Package if either has a different file name than the currently installed version replacing the existing corresponding files in the Application File System The copy of the Signed Application Library Software Package stored in Temporary Storage is then deleted If a Signed Application Library Software Package is not found in Temporary Storage the process checks the integrity of the application files and if they are corrupted the process installs files from the Backup Package replacing the corrupted application files in the Application File System Any time an Application Software Package or a Library Soft
59. hen Use the dialpad to enter the new IP Address IP Addresses have four sets of three digits followed by a period Pressing following entry of three digits causes a period to be placed in the next position and the cursor to advance one position to the right For example to enter the IP Address 111 222 333 444 press the 1 on the dialpad three times then press press the 2 on the dialpad three times then press press the 3 on the dialpad three times then press then press the 4 on the dialpad three times Proceed to the next step Use the dialpad to enter the new static VLAN ID of from 0 to 4094 inclusive Proceed to the next step Use the dialpad to enter the new value of the DHCPOFFER wait period of from 0 to 999 inclusive Proceed to the next step Use the dialpad to enter the IP Address or the DNS Name of the server you want to check IP Addresses have four sets of three digits followed by a period Pressing following entry of three digits causes a period to be placed in the next position and the cursor to advance one position to the right Press the Ping softkey to initiate the check The deskphone sends four pings and displays the results in a text block screen If the ping fails the message Unable to contact host displays Press Save to store the new setting and redisplay the Admin Procedures screen or Cancel to return to the Admin Procedures screen without saving the value entered Or if you senta ping to th
60. inistrative Options 33 Error and Status Messages Installation 62 Error Conditions c 61 Event Logging lt lt lt 45 G Gateway Secondary SES CM Configurations 12 Glossary of Terms lt s x s ss oce rasot ex 71 Group Identifier lcs 42 GROUP Parameter o o 59 H H 323 to SIP and SIP to H 323 Conversion Chart 16 H 323 Centric description oaoa 15 l IEC ISO Documents s a ss ca sa emae 9 IEEE ANSI Documents o o o 9 Initialization o oo 23 Installation eoa a a oo o 11 Intended Audience for this document 7 Interface Control lt o 44 IP Telephone Models 11 ISO IEC ANSVIEEE Documents 9 ITU Documents aoa o o 9 L Language Files Downloading 58 Local Craft Procedures Accessing 32 Local Administrative Options 31 Local Administrative Procedures About 34 LOG Procedure les 45 Logoff Procedure 1 llle 46 M Maintaining 9600 Series SIP IP Telephones 55 Issue 3 January 2014 75 Index O V Operational Errors and Status Messages 64 VIEW Administrative Option 52 P Power Interruption e sa ss x sox aox mas kia 62 Powering the 9600 Series SIP IP Telephone 17 Power Up and Reset
61. ion A AC Adapter Power option B Issue 3 January 2014 19 http ArtTel ru 9600 Series IP Deskphones insiallation Note The Gigabit Ethernet LED indicator is applicable only to the 9608G IP deskphone This indicator lights up steady green when a link of any speed is established blinks with any network activity and turns off upon the loss of network connectivity 20 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Assembling the deskphone Figure 2 Connection jacks on a 9621G or 9641G deskphone Note The 9621G deskphone does not have a module port to support a button module Issue 3 January 2014 21 http ArtTel ru 9600 Series IP Deskphones insiallation 1 Plug one end of the H4DU 4 conductor coiled handset cord into the deskphone and the other end into the handset 2 Plug one end of the first Category 5e modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on SIP based 9600 Series IP Deskphones if appropriate 3 If the deskphone is to be IEEE powered plug one end of the second Category 5e modular line cord into
62. ion of MYCERTURL does not match one of the values of HTTPEXCEPTIONDOMAINS The values of the configuration parameters MYCERTKEYLEN MYCERTCN MYCERTDN are used in the certificate request 2 While the deskphone is attempting to contact the SCEP server to obtain a certificate the Title Line displays SCEP In progress s secs where sis the number of seconds since SCEP was initiated 3 If the initial attempt to contact the SCEP server is not successful the deskphone continues with start up and will not try to contact the SCEP server again unless it is reset or power cycled 4 If a connection to the SCEP server is successfully established if the value of the configuration parameter MYCERTWAIT is 1 SCEP remains in progress until the request for a certificate is granted or rejected 5 If the request for a certificate is granted SCEP Successful displays on the Title line for at least one second and remains until it is replaced by a subsequent display 6 The SCEP server connection terminates and the deskphone continues with start up If the request for a certificate is rejected SCEP Failed displays on the Title line for at least one second and remains until it is replaced by a subsequent display In this case the SCEP server connection terminates and the deskphone continues with startup 7 if the value of the configuration parameter MYCERTWAIT is 0 zero SCEP remains in progress until the request for a certificate is granted o
63. ither of these standards Because individual organizations and users differ in how they might want to implement this choice the deskphone provides 3 ways to specify the desired audio equalization e Settings File The administrator can set ADMIN HSEQUAL The default value 1 specifies Handset equalization that is optimized for acoustic TIA 810 920 performance unless otherwise superseded by Local Procedure or User Option The alternate value 2 specifies HAC e Local Procedure When users are denied access to Options for administrative reasons but individual users need an equalization value other than the one in the settings file the HSEQUAL Local Procedure provides another method to administer the deskphone with the audio equalization value that you require Default uses the settings file value unless 42 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Administering audio equalization superseded by User Option Audio Opt is optimized for TIA 810 920 acoustic performance and HAC Opt is optimized for HAC telecoil performance e User Option The user can select Default by which the deskphone uses the settings file value unless superseded by Local Procedure Audio Opt which uses Handset equalization that is optimized for acoustic TIA 810 920 performance or HAC Opt which uses Handset equalization that is optimized for electrical FCC Part 68 HAC t
64. kphone reset 9 The HTTP process starts with an HTTP GET command which displays on the deskphone s Status Line 26 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Power Up and Reset Operation Dynamic Addressing Process Note Pressing the Program softkey at any time during startup invokes the Craft Access entry procedure to allow manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 providing full access to local procedures or if PROCSTAT is 1 in certain instances requiring input For information see Chapter 3 Local administrative options If Craft procedures are invoked the startup process terminates The Program softkey also displays in conjunction with a message describing a processing conflict for example when an ARP response indicates a conflict in obtaining the IP Address 10 When connected the deskphone looks for an upgrade script file 11 The deskphone sends and identifies an upgrade script gets the settings file the language file and any firmware updates Note The GET message might have to be sent several times Each time the GET message is sent the URI for the current HTTP request displays the SIG parameter value The SIG parameter value determines the signaling protocol H 323 SIP both and is used to determine the proper upgrade file that is downloaded If the SIG parameter was manually set using
65. kphones SIP http ArtTel ru
66. l access to local procedures or if PROCSTAT is 1 in certain instances requiring input For information see Chapter 3 Local administrative options If Craft procedures are invoked the startup process terminates The Program softkey also displays in conjunction with a message describing a processing conflict for example when an ARP response indicates a conflict in obtaining the IP Address 5 The deskphone sends a request to the DHCP server and invokes the DHCP process The following message displays DHCP S secs where sis the number of seconds that have elapsed since DHCP was invoked 6 VLAN verification and tagging occur The following message displays VLAN ID n where nis the VLAN ID being used 7 Determination of the DHCP protocol IPv4 is done and the applicable parameters enabled The DHCP server provides IP Addresses for the following hardware The 9601 9608 9608G 9611G 9621G or 9641G IP deskphone The HTTP HTTPS server The SIP Proxy server 8 Using the list of gateway IP Addresses provided by the DHCP server the deskphone performs a router check and verifies that the router is on the same subnet as the IP Address The deskphone cycles through the gateway IP Addresses with ARPs or pings until it receives a response When the router is located received LLDP TLVs are processed Then the HTTP process starts Note Any change in VLAN related configuration parameters resulting from LLDP triggers a des
67. lect that line and press the Right navigation arrow or Change to cycle through the possible settings 4 Press Save to store the new setting s and redisplay the Admin Procedures screen Enabling and disabling event logging Use the following procedure to enable or disable logging of system events 1 When you select LOG from the Admin Procedures Screen the deskphone prompts you to use the Right and Left navigation arrows to select and change a setting and displays the following text Log Choice Selector Bar for the SYSLOG_LEVEL value defined below Log Categories Use only when directed to do so by Avaya Services Set back to default when logging is no longer required Remote Logging on off Remote Log Server nnn nnn nnn nnn where the text string is the wording associated with the current system value of SYSLOG ENABLED 1 Enabled 0 Disabled and SYSLOG LEVEL defined as e Emergencies when SYSLOG LEVEL 0 e Alerts when SYSLOG LEVEL 1 e Critical when SYSLOG LEVEL 2 e Errors when SYSLOG LEVEL 3 e Warning when SYSLOG LEVEL 4 e Notices when SYSLOG LEVEL 5 e Information when SYSLOG LEVEL 6 e Debug when SYSLOG LEVEL 7 Issue3 January 2014 45 http ArtTel ru Local administrative options 2 To change the Log or Remote Logging Enabled setting press the Right or Left navigation arrow to cycle through the valid settings When changing the Remote Log Server value enter the
68. ministrator 4 If you expect the deskphone to be IEEE powered verify with the LAN administrator that IEEE power is indeed supported on the LAN Issue 3 January 2014 61 http ArtTel ru Troubleshooting guidelines DTMF tones SIP deskphones send DTMF tones according to the SEND_DTMF_TYPE parameter setting The default setting of this parameter sends DTMF tones as telephone event RTP packets per RFC 2833 Whether a non SIP deskphone hears these DTMF tones depends on whether the Avaya Communication Manager media resource converts the telephone event RTP packets into audio RTP packets Power interruption If power to a 9601 9608 9608G 9611G 9621G or 9641G IP deskphone is interrupted while the deskphone is saving the application file the HTTP HTTPS application can stop responding If this occurs restart the phone Installation error and status messages The 9601 9608 9608G 9611G 9621G and 9641G IP deskphones issue messages in the currently selected language or if the deskphone is logged off in the language specified by the SYSTEM_LANGUAGE parameter value If English is not the selected language the deskphone displays messages in English only when they are associated with local procedures for example the VIEW Craft local procedure Most of the messages in Table 3 display only for about 30 seconds or less and then the deskphone resets The most common exception is Extension in Use which requires manual int
69. nt and the NAS A TCP IP based protocol for VoIP signaling http ArtTel ru Issue 3 January 2014 71 Glossary Term Description HTTP Hypertext Transfer Protocol used to request and transmit pages on the World Wide eb HTTPS Hypertext Transfer Protocol Secure is a widely used communications protocol for secure communication over a computer network It is the result of layering the Hypertext Transfer Protocol HTTP on top of the SSL TLS protocol thus adding the security capabilities of SSL TLS to standard HTTP communication IETF Internet Engineering Task Force the organization that produces standards for communications on the internet LAN Local Area Network LLDP Link Layer Discovery Protocol All 9608 9608G 9611G 9621G or 9641G IP deskphones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB SIP Software Release 2 0 and up supports LLDP MAC Media Access Control ID of an endpoint PPM Personal Profile Manager responsible for maintaining and managing end users personal information in the system QoS Quality of Service used to refer to several mechanisms intended to improve audio and signaling quality over packet based networks RTCP Real time Transport Control Protocol RTP Real time Transport Protocol SCEP Simple Certificate Enrollment Protocol used to obtain a digital certificate Session Avaya Aura Ses
70. nt network region on the ip network map CAUSE The system value AUTH is set to 1 HTTPS required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR 4of6 http ArtTel ru Issue 3 January 2014 67 Troubleshooting guidelines Table 4 Operational error conditions for 9601 9608 9608G 9611G 9621G or 9641G IP deskphones continued Condition Cause Resolution The HTTP HTTPS AND the HTTP script file is ignored HTTPS server is a or not used by the LINUX or UNIX deskphone system AND deskphone administration recently changed The MS Exchange contacts take too long to load Some settings in the settings file are being ignored while other settings are being used properly AND the setting being ignored is one or more of the AGC settings AND the setting being ignored is the TIMEFORMAT setting Deskphone power is interrupted while the deskphone is saving the application file and the HTTP HTTPS application stops responding CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The 96xxupgrade txt file was edited incorrectly renamed etc RESOLUTION Download a clean copy of the 96xxupgrade txt file from the Avaya support Web site at http www avaya com support and do not edit or rename it Customize or ch
71. o communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc CAUSE The deskphone is in the initial stage of rebooting RESOLUTION Allow the deskphone to continue CAUSE Simple Certificate Enrollment Protocol SCEP has rejected a request for a certificate RESOLUTION Although the SCEP server connection is terminated startup continues No action required CAUSE The deskphone is not on the same VLAN subnet as the router RESOLUTION Administer an IP Address on the deskphone using Installing static addressing or administer network equipment to administer the deskphone appropriately CAUSE The deskphone is updating its software image RESOLUTION Allow the deskphone to continue http ArtTel ru Issue 3 January 2014 63 Troubleshooting guidelines Operational errors and status messages Table 4 identifies some of the possible operational problems that might be encountered after successful 9601 9608 9608G 9611G 9621G or 9641G IP deskphone installation The user guide for a specific deskphone model also contains troubleshooting for users having problems with specific deskphone applications Most of the problems reported by 9601 9608 9608G 9611G 9621G or 9641G IP deskphone users are not likely to be problems with the deskphone itself Problems are more likely LAN based where Quality of Service server adminis
72. o modify them It is essential that all the files be together on the file server When downloading a new release onto a file server with an existing release already on it you should 1 Stop the file server 2 If you want to specify a port the deskphones should use to communicate with the file server administer the desired port setting in HTTPPORT or TLSPORT for HTTP or TLS respectively 3 Back up all the current file server directories as applicable 56 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Downloading software upgrades 4 Copy your 46xxsettings txt file to a backup location 5 Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server The only system values that can be used in the Conditional statement are BOOTNAME GROUP MACADDR MODEL and SIG 6 Download the self extracting executable file or the corresponding zip file 7 Extract all the files 8 Copy your 46xxsettings txt file back into the download directory 9 Check the Readme file for release specific information 10 Modify the 46xxsettings txt file as desired 11 Restart the HTTP HTTPS server 12 Reset your Avaya IP deskphones You can download a default upgrade file from http www avaya com support This file allows the deskphone to use default settings for customer definable options Of course these setting
73. onds to wait for a a DHCP offer VLANTEST Host to ping nnn nnn nnn nnn or P Address or DNS Name AVohhhhhh where nnn nnn nnn nnn is the current IP Address associated with the specific address information to its left which could be either a value previously set by a technician or the original IP Address value if no previous change was made dddd is the current value of L2QVLAN and ddd is the current value of VLANTEST respectively e AVohhhhhh where o has one of the following values based on the OID first three http ArtTel ru octets of the deskphone s MAC address A ifthe OID is 00 04 0D B if the OID is 00 1B 4F E if the OID is 00 09 6E L if the OID is 00 60 1D T if the OID is 00 07 3B and Issue 3 January 2014 37 Local administrative options X if the OID is anything else and where hhhhhh are ASCII characters for the hexadecimal representation of the last three octets of the deskphone s MAC address 2 Use the navigation arrows to scroll to and highlight the address item you want to change then use the appropriate softkey s and the dialpad to change the value as described in Step 3 Depending on the item you selected choose one of the following If you want to Change any of the IP Address values File Phone Router Subnet Mask 8 or DNS Server Change the VLAN ID value Change the VLANTEST value Ping a server host to see if it is reachable available T
74. or the SIP Port and press Select or OK 6 The deskphone displays the IP Address or DNS Name of the server that you selected and its current Transport Type and SIP Port values The deskphone prompts you to use the Right and Left navigation arrows or text entry to add change a setting and displays the following settings and their active values Setting Description Example Changes this Configuration Parameter SIP Proxy Server Transport Type SIP Port IP Address or DNS name For Session Manager deployments this is the IP Address of the session manager TCP or TLS or UDP If no value is entered default of 5060 for UDP TCP or 5061 for TLSSIPPORT is used SIP CONTROLLER LIST SIPSIGNAL if Transport Type is UDP TCP SIP PORT SECURE if Transport Type is TLS 7 Press Save to store the new setting s and redisplay the Admin Procedures screen 8 Note You can only change values that have been added using a Local Administrative Craft procedure 50 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Configuring Time Server settings Configuring Time Server settings Use this procedure to designate a server for Simple Network Time Protocol SNTP and to set corresponding values 1 When you select SNTP from the Admin Procedures Screen the deskphone displays the following settings and prompts you to enter the IP Address of the SNTP server Chang
75. phone and logged into another deskphone The deskphone displays User logged in at another location Login fails Multiple call appearances on incoming call A blank screensaver appears and the phone does not immediately respond to pressing the Phone button http ArtTel ru CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your file server is UNIX or LINUX and extension Then verify all the relevant parameters indicated in Table 7 of the Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G are accurately specified in the 46xxsettings file CAUSE Possible PPM problem RESOLUTION Contact the Session Manager administrator CAUSE The extension entered by the user during login is currently in use on another phone RESOLUTION Instruct user to log in with a different extension Tell the user to press the Retry softkey then enter new extension and password Or have the user log in with the original extension while unregistering the extension from the other phone CAUSE Invalid provisioning on Communication Manager or Session Manager RESOLUTION Session Manager needs to point to Communication Managers PROCR interface for the Media Server Admin Address Session
76. port call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com or such successor site as designated by Avaya Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation Hosted Service s and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support See the Avaya Support website http support avaya com for Product or Hosted Service notices and articles or to report a problem with your Avaya Product or Hosted Service For a list of support telephone numbers
77. programs in the boot program area that Kernel Root File System is marked as the one to be activated after the next power up or reset and the value of the persistent parameter RFSINUSE is set to the file name of the Signed Kernel Root Software Package that was installed Finally if a new Signed Kernel Root Software Package was installed the deskphone will reset to activate the new Kernel Root File System which will install a new Signed Application Library Software Package as described above if one has been stored in Temporary Storage If a new signed Kernel Root Software Package was not installed the deskphone application attempts to register with a call server 24 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Power Up and Reset Operation Dynamic Addressing Process Power Up and Reset process When you plug the deskphone set into the Ethernet wall jack and apply power if applicable the following process takes place Note If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the deskphone is plugged in For software upgrades including the Kernel Root file and the application file download the process might take 5 10 minutes The duration is based on LAN loading how many deskphones are being installed at once and similar factors Do not unplug the power cord during the upgrade process 1 The deskphone checks for
78. r rejected or until a response is received indicating that the request is pending for manual approval If the request for a certificate is granted or rejected the same text will be displayed as specified above 8 If a response is received indicating that the request is pending for manual approval SCEP Pending displays on the Title line for at least one second and remains until it is replaced by a subsequent display The connection to the SCEP server is terminated and the deskphone continues with startup The deskphone periodically attempts to contact MYCERTURL as specified above but in the background without displaying any message until the request is granted or rejected 9 If a device certificate and private key are successfully downloaded they are saved in non volatile memory along with the MYCERTURL value used to obtain them 10 When the point in time is reached at which the percentage of the interval of time specified in the device certificate s Validity object corresponding to the value of the configuration parameter MYCERTRENEW has elapsed the deskphone periodically attempts to contact MYCERTURL as specified above but in the background without displaying any message to renew the certificate until the renewal request is granted or rejected 28 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Power Up and Reset Operation Dynamic Addressing Process Registration and Login
79. rom the deskphone Use the Setting the signaling protocol identifier SIG Craft procedure to change a single deskphone A value entered via the SIG Craft procedure takes precedence over a DHCP SIG setting and over a Settings file SIG setting when the Craft procedure is used to set SIG to a value of 1 H 323 or 2 SIP but not if the craft procedure is used to set SIG to O Default H 323 or SIP depending on the software distribution package residing on the file server For H 323 which is the factory default setting DHCP always takes precedence over SIG Craft procedures There are several H 323 to SIP or SIP to H 323 conversion scenarios and each scenario depends on whether the majority of your deskphones are H 323 or SIP e H 323 centric an environment where the majority of IP deskphones are and will remain running the H 323 software but some deskphones will become SIP deskphones In an H 323 centric environment the appropriate H 323 deskphone software files 96x1Hupgrade txt must reside on a HTTP server and Avaya Aura Communication Manager must be configured with the appropriate H 323 parameters To convert an individual deskphone from H 323 to SIP both Avaya Aura Session Manager and Avaya Aura Communication Manager must be configured with the appropriate SIP parameters For more information on conversion instructions see Table 1 H 323 to SIP and SIP to H 323 conversion chart e SIP centric an environment where the majorit
80. s can also be changed with DHCP or in some cases from the deskphone s dialpad itself However you might want to open the default file and administer the options to add useful functionality to your Avaya IP deskphones This file must reside in the same directory as the upgrade file and must be called 46xxsettings txt Contents of the settings file The settings file can include any of the six types of statements one per line e Tags which are lines that begin with a single character followed by a single space character followed by a text string with no spaces e Goto commands of the form GOTO tag Goto commands cause the deskphone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF parameter name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of the parameter named parameter name exactly matches string If no such parameter named parameter_name exists the entire conditional is ignored The only parameters that can be used in a conditional statement are GROUP MACADDR MODEL and MODEL4 e SET commands of the form SET parameter_name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings if the value itself is numeric you must
81. s the Enter softkey 4 For all non touchscreen phones use the navigation arrows to scroll to and highlight the local procedure you want then press Select or OK Or scroll to the procedure you want and press the corresponding line button For touchscreen phones scroll to the local procedure you want if it not already displayed then touch the line on which the local procedure you want appears Note The phone restarts after exiting the craft menu During normal deskphone operation 1 Invoke all local procedures by pressing Mute entering the local dialpad procedure password 0 to 7 numeric digits then pressing A 6 second timeout is in effect between button presses after pressing Mute If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked 2 For non touchscreen phones use the navigation arrows to scroll to and highlight the local procedure you want then press Select or OK Or scroll to the procedure you want and press the corresponding line button For touchscreen phones scroll to the local procedure you want if it not already displayed then touch the line on which the local procedure you want appears 32 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Entering data for administrative options Entering data for administrative options This section appli
82. set on a deskphone by deskphone basis using a Craft procedure To set up groups first identify which deskphones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group would be assigned as Group 0 Then at each non default deskphone invoke the GROUP Local Craft Administrative procedure as specified in Chapter 3 Local administrative options and specify which GROUP number to use Once the GROUP assignments are in place edit the configuration file to allow each deskphone of the appropriate group to download its proper settings Here is an illustration of a possible settings file for the example of a Call Center with hot desking associates at the same location IF GROUP SEQ 1 goto GROUP1 IF GROUP SEQ 2 goto GROUP2 Issue 3 January 2014 59 http ArtTel ru Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones specify settings unique to Group 0 goto END GROUP1 specify settings unique to Group 1 goto END GROUP2 specify settings unique to Group 2 END specify settings common to all Groups 60 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Chapter 5 Troubleshooting guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the SIP deskphones and possible ways of r
83. shooting of other 9600 Series SIP deskphones that are not covered in this guide The following table lists the websites for the related non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU Documents Refer IETF For IETF documents that provide standards relevant to IP Telephony visit http www ietf org rfc html ITU ISO IEC ANSI IEEE For ITU documents and guidelines visit http www itu int For ISO IEC guidelines and documents on IP Telephony standards visit http www iec ch Support Visit the Avaya Support website at support avaya com for the most up to date documentation product notices and knowledge articles You can also search for notices release notes downloads user guides and resolutions to issues Use the Web service request system to http ArtTel ru Issue3 January 2014 9 Introduction create a service request Chat with live agents to help answer questions If an issue requires additional expertise agents can quickly connect you to a support team Document organization The following table lists the chapters their description and how they are organized in this guide Chapter name Description Chapter 1 Introduction Chapter 2 9600 Series IP Deskphones installation Chapter 3 Local administrative options Chapter 4 Maintaining the 9601 9608 9608G 96
84. sion Manager the SIP proxy for Avaya Aura Manager SIP Session Initiation Protocol an open standard defined initially by IETF RFC 3261 SIP is an alternative to H 323 for VoIP signaling SRTCP Secure Real time Transport Control Protocol SRTP Secure Real time Transport Protocol TCP Transmission Control Protocol a connection oriented transport layer protocol TLS Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications UDP User Datagram Protocol a connectionless transport layer protocol URI amp URL Uniform Resource Identifier and Uniform Resource Locator Names for the strings used to reference resources on the Internet for example HTTP URI is the newer term 72 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Term Description VLAN Virtual LAN VoIP Voice over IP a class of technology for sending audio data and signaling over LANs Issue 3 January 2014 73 http ArtTel ru Glossary 74 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Index Index Numerical 802 1X Operational Mode Setting 35 9600 Series IP Telephone Assembling the 17 Models x oux a eR Rue oo oes os 11 Poweringthe 17 Requirem
85. softkey on non touchscreen button based IP deskphones Unless otherwise prohibited using administration a user can view but not change most of the parameters associated with Craft procedures For more information see the applicable users guides Shown As Craft Procedure Purpose See 802 1X Set the 802 1X operational Setting the 802 1X operational mode mode on page 35 ADDR Network Address information Installing static addressing on programming page 36 AGC Enable disable Automatic Gain Enabling and disabling Automatic Control Gain Control on page 39 CALIBRATION Calibrate the touchscreen Calibrating the touch screen on 9621G and 9641G models page 39 only CLEAR Clear all values to factory Using the Clear procedure on defaults page 40 DEBUG Enable disable Debug Mode Enabling and disabling Debug Mode on page 41 GROUP Set the Group Identifier Setting the Group identifier on page 42 HANDSET EQ Set the handset equalization Setting handset audio equalization on page 43 INT Network Interface Control Setting interface control on page 44 LOG Enable disable Event Logging Enabling and disabling event logging on page 45 LOGOUT Log off the deskphone Logging out on page 46 http ArtTel ru 34 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Setting the 802 1X operational mode Shown As Craft Procedure Purpose See RESET VALUES Reset system initialization values to defaults
86. t Application File and Upgrade Script File in Administering Avaya Deskphone SIP for 9601 9608 9608G 9611G 9621G 9641G For information on setting or changing the SIG parameter see Setting the signaling protocol identifier on page 47 Note The chart that follows describes converting individual deskphones to or from H 323 to SIP As of SIP software Release 6 2 all or selected groups of deskphones can be converted by setting the SIG parameter to the desired value using DHCP Option 242 or by setting SIG to 2 SIP in the settings file Table 1 H 323 to SIP and SIP to H 323 conversion chart Environment To convert this To this Then type of type of deskphone deskphone SIP centric H 323 factory set SIP No action is required because the Signaling Protocol Identifier SIG defaults to SIP Upon power up amp network connection the deskphone automatically downloads the proper SIP files from the file server January 2014 SIP centric H 323 in use SIP For a single deskphone perform the SIG Craft procedure to change the SIG parameter value from 1 H323 to default SIP For information see Setting the signaling protocol identifier on page 47 Save the SIG parameter change The deskphone will reset if necessary to get the appropriate software SIP centric SIP H 323 Perform the SIG Craft procedure to change the SIG parameter value from default to 1 H323 For information see Setting the signaling protocol
87. t strings are e Auto when PHY1STAT 1 e 10Mbps half when PHY1STAT 2 e 10Mbps full when PHY1STAT 3 e 100Mbps half when PHY1STAT 4 100Mbps full when PHY1STAT 5 e 1000 Mbps full when PHY1STAT 6 Note A PHY1STAT value of 6 applies only to deskphone models that support Gigabit Ethernet GigE otherwise this value choice does not display The PHY2STAT text strings are e Disabled when PHY2STAT 0 e Auto when PHY2STAT 1 e 10Mbps half when PHY2STAT 2 e 10Mbps full when PHY2STAT 3 e 100Mbps half when PHY2STAT 4 100Mbps full when PHY2STAT 5 1000Mbps full when PHY2STAT 6 Note A PHY2STAT value of 6 applies only to deskphone models that support Gigabit Ethernet GigE otherwise this value choice does not display 44 Installing and Maintaining Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP http ArtTel ru Enabling and disabling event logging 2 To change the Ethernet setting press the Right navigation arrow or the Change softkey to cycle through the possible settings Depending on the current value the next sequential text string is selected and displayed as the setting For example if the current value is 10 Mbps half 2 pressing the Right navigation arrow changes the value to 10 Mbps full 3 If the current value is 1000 Mbps full 6 pressing the Right navigation arrow changes the value to Auto 1 3 To change the PC Ethernet setting se
88. the Ethernet jack on the deskphone Plug the other end of this cord into the Ethernet wall jack You are now finished Do not proceed to Step 4 4 If the deskphone is to be powered locally connect the Category 5 modular line cord provided with the IP Phone Single Port PoE Injector SPPOE xx where xx represents the model number into the Ethernet jack on the phone Plug the other end of this cord into the SPPOE xx power injector jack labeled DATA amp POWER OUT Plug another Category 5 cord into the SPPOE xx power injector jack labeled DATA IN Plug the other end of this cord into the Ethernet wall jack Finally connect the SPPOE xx to an AC power source Power Up and Reset Operation Dynamic Addressing Process A Important Before starting this process read Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones on page 14 to understand the requirements for converting factory set H 323 deskphones to SIP and make any changes necessary to suit your particular environment Also ensure that both Avaya Aura Communication Manager and Avaya Aura Session Manager are properly set up for your environment Note Before starting this process you must have an OPTIM extension number for the SIP deskphone the Communication Manager security code password anda login and password on the Session Manager server Any reference to the HTTP server applies equally to an HTTPS server The initial display messages some of
89. the MIB value endptAPPINUSE is set to the file name of the Application Software Package that was installed If the application files are not corrupted or after the Backup Package has been installed control is transferred to the application installed in the Application File System While loading the application files into volatile memory and as control is transferred to them the MIB value endptAPPINUSE is displayed on the bottom text line 3 The internal clock calendar is set to 0 00 00 Saturday January 1 2000 and started 4 The deskphone activates the Ethernet line interface the PC Ethernet jack and dial pad input to allow the invocation of procedures The activation occurs as soon as possible after power up or a reset The deskphone displays the speed of the Ethernet interface in Mbps that is 10 100 or 1000 The message No Ethernet displays until the software determines whether the interface is 10 Mbps 100 Mbps or 1000Mbps Issue 3 January 2014 25 http ArtTel ru 9600 Series IP Deskphones installation Note The Ethernet speed indicated is the LAN interface speed for both the deskphone and any attached PC assuming the administrator has not disabled the latter interface by a PHY2STAT setting A Important Pressing the Program softkey at any time during startup invokes the Craft Access entry procedure to allow manual settings but only if the PROCSTAT local dialpad procedure status system value is 0 providing ful
90. the language file is use If null the deskphone displays English text strings 2 The boot programs check the Kernel Root File System that has previously been marked as the one to be activated to ensure that it has not become corrupted and if it has not transfers control to a process in that file system If that file system is corrupted the boot program checks the other Kernel Root File System If that file system is not corrupted it is marked as the one to be activated the MIB value endptRFSINUSE is set to the name of the Signed Kernel Root Software Package that was used to install that file system and control is transferred to it If both Kernel Root File Systems are corrupted processing halts The software checks whether a Signed Application Library Software Package has been previously downloaded and if one is found the Application Software Package and or the Library Software Package is installed if either has a different file name than the currently installed version replacing the existing corresponding files in the Application File System The downloaded Signed Application Library Software Package is then deleted If a new Signed Application Library Software Package is not found the integrity of the application files is checked If they are corrupted files from the Backup Package are installed replacing the corrupted files in the Application File System Any time an Application Software Package or a Library Software Package is installed
91. this problem by eliminating or minimizing both Option 3 Verify which trunk is causing the echo and check the trunk s Trunk Termination parameter on the call server CAUSE Improper headset adapter RESOLUTION Replace adapter with Avaya s M12LU or 3412 HIC adapters We recommend ue M12LU since it supports Automatic Gain ontrol CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the deskphone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION You can have the user provide diagnostic data by invoking the Network Information feature under the A Avaya button on the deskphone One or more Quality of Service QoS features should be implemented in the network as covered in Chapter 3 Local administrative options CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The user has changed the Automatic Gain Control AGC or environmental acoustics are not consistent with the current audio settings RESOLUTION Try different on off settings for the AGCHAND AGCHEAD and AGCSPKR parameters 3 of 6 http ArtTel ru 66 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Operational errors and status messages Table 4 Operational error conditions for 9601 9608 9608G 9611G 9621G or 9641G IP deskphones continued
92. tkey provides data entry options like symbols all capital letters for text numerals etc 7 Pressing Back or Exit or touching that softkey for a touchscreen deskphone exits the local procedures Any changes require a deskphone restart Otherwise the deskphone re displays whatever had been displayed when the Craft Local Procedures were invoked If no ADDR changes were made or if the local procedures were invoked post startup the deskphone redisplays the screen or other display that was effective when the craft option was invoked Note If PROCSTAT has been administered to 1 you will not be able to invoke any administrative options other than VIE W The touchscreen deskphones present an onscreen keyboard that allows you to type the data you want to enter on the deskphone See the applicable user guide for information about using the onscreen keyboard Issue 3 January 2014 33 http ArtTel ru Local administrative options About local administrative procedures Craft procedures allow you to customize the IP deskphone installation for your specific operating environment on a deskphone by deskphone basis This section provides a description of each local administrative option covered in this guide with references to the pages on which the option appears Note When running a local Craft procedure from the touch screen based deskphones simply touching a line or a softkey produces the same result as selecting a line or a
93. tomatic method described in Power Up and Reset Operation Dynamic Addressing Process on page 22 There might be times however when manual assignment of IP Addresses is desired 36 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Installing static addressing CAUTION Use the Static addressing is necessary when a DHCP server is unavailable Because of the increased opportunities for text entry errors associated with static addressing Avaya strongly recommends that a DHCP server be installed and static addressing avoided following procedure to invoke manual address information programming 1 When you select ADDR from the Admin Procedure Screen the deskphone displays the Static Addressing Local Procedure screen The following table lists the fields that you can use to enter the required information Static Addressing screen Line Description and Configuration Parameter Value Use DHCP Yes Yes or No USE_DHCP Phone nnn nnn nnn nnn Deskphone IP Address IPADD Router nnn nnn nnn nnn Router in use gateway router IP Address es ROUTER Mask nnn nnn nnn nnn P network mask NETMASK HTTPS File Server nnn nnn nnn nnn P Address of HTTPS File Server TLSSRVR HTTP File Server nnn nnn nnn nnn P Address of the HTTP File Server HTTPSSRVR DNS Server nnn nnn nnn nnn DNS server IP Address es DNSSRVR 802 10 auto 1 on 2 off L2Q bref us mes or e umber of sec
94. tration and other issues can impact end user perception of deskphone performance Table 4 Operational error conditions for 9601 9608 9608G 9611G 9621G or 9641G IP deskphones Condition Cause Resolution During Craft procedure access display CAUSE Craft access has failed deskphone freezes at prompt Press to program cannot operate RESOLUTION Unplug the deskphone then plug it in again to reset After Login the progress bar shows just a CAUSE Login has failed few completed bars and stops moving RESOLUTION Check that the LAN and File servers are operating correctly Re attempt login The deskphone continually reboots or CAUSE The deskphone cannot find the call reboots continuously about every 15 server minutes RESOLUTION Ensure that SIP_CONTROLLER_LIST is administered either manually or through DHCP or HTTP as appropriate The message light on the deskphone turns CAUSE This is a hardware fault on and off intermittently but the deskphone RESOLUTION The deskphone must be never registers returned to Avaya for repair The deskphone AND no lights are lit CAUSE Loss of power stops working in on the deskphone and RESOLUTION Check the connections between the middle of a call the display is not lit the deskphone the power supply and the power jack AND power to the CAUSE Loss of path to the call server or the deskphone is fine other party s deskphone DHCP Lease expired and the deskphone or D
95. u start from additional steps may be required from those mentioned in this section Downloading software upgrades A Important For any new software release ensure that you download the latest software distribution package and read any Product Support Notices PSNs associated with the new release Both are available on the Avaya support website Review the release notes and any Read Me files associated with a distribution package Ensure that the settings file is not cached in your browser To do this clear the browser cache before downloading the settings file from the Avaya support Web site so that you don t get an old version Software distribution packages containing the files needed to operate the 9600 Series IP Deskphones are packaged together in either a Zip format or RPM Tar format distribution package You can download the package appropriate to your operating environment to your file server from the Avaya support website at htip www avaya com support SIP software distribution packages contain http ArtTel ru Issue 3 January 2014 55 Maintaining the 9601 9608 9608G 9611G 9621G and 9641G IP deskphones e One or more software files e One upgrade file 96x1Supgrade txt e All of the display text language files e A file named av prca pem 2033 txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format that may be downloaded to deskphones based on the value of
96. user assigned and options values 1 When you select CLEAR from the Admin Procedures Screen the deskphone displays a confirmation screen 40 Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP http ArtTel ru Enabling and disabling Debug Mode 2 If you do not want to clear all values press No to terminate the procedure and retain the current values Press Yes to clear all values to their initial default values The deskphone displays the following text Clearing values The deskphone is cleared to its out of the box state resetting the following values to their factory defaults e The 802 1X identity and password e All system values and system initialization values e User options parameter settings identifiers and password e Any user data like Contact Lists or Call Logs are deleted After clearing the values the deskphone resets Enabling and disabling Debug Mode Use the following procedure to turn the debug mode for the button module serial port on or off CAUTION A DEBUG setting of On disables any button module plugged into the MOD jack on the underside of the deskphone 1 When you select DEBUG from the Admin Procedures Screen the following text displays Debug Mode On where the setting shown is the text equivalent of the current numeric value assigned to the DEBUG_ENABLED parameter defined as e On if DEBUG_ENABLED is 1 e Off if D
97. vaya can be a criminal as well as a civil offense under the applicable law Third party components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms As required information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright or such successor site as designated by Avaya You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or sup
98. ware Package is installed the value of the persistent parameter APPINUSE is set to the file name of the Signed Application Library Software Package from which it was installed If the application files are not corrupted or after the Backup Package has been installed control is Issue 3 January 2014 23 http ArtTel ru 9600 Series IP Deskphones insiallation transferred to the application installed in the Application File System Note that the processes in the Kernel Root File System do not connect to the network or download files The application then connects to the network obtains any necessary IP address information and download files starting with the upgrade and settings configuration files and including Signed Software Packages and other separately downloaded files such as Language Files and Certificate Files When a Signed Software Package which can contain either Kernel and Root Software Packages or Application and Library Software Packages is downloaded it is initially stored in volatile memory RAM Other downloaded files such as Language Files and Certificate Files are installed directly in the Application File System When either type of Signed Software Package is downloaded the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files If the Signing Authority Certificate
99. wer is provided to each deskphone by a deskphone power module DC power jack SPPOE 1A IP Phone Single Port POE Injector which must be ordered separately For PoE Input connection use only with UL listed I T E equipment with PoE output If the LAN will supply IEEE standard power to the deskphone no power module is required A Category 5e modular line cord is available for the connection between the IP deskphone and the PC if applicable Verify that the SIP based 9600 Series IP Deskphones models 9601 9608 9608G 9611G 9621G or 9641G IP Deskphone package includes the following components e 1 deskphone set with dual position flip or clip stand e 1 handset capable of transmitting and receiving 7KHz audio e 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the deskphone and the handset e An Important Notice and Warning page which provides the URL for the Avaya support site to download all other documentation 9600 Series IP Deskphones ship from the factory with H 323 software Existing installations might also have many IP deskphones running H 323 software For instructions on how to convert between H 323 and SIP software see Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones Note For sites that use headsets 9600 Series IP Deskphones support only the HIS headset cords Converting software on the 9601 9608 9608G 9611G 9621G or 9641G IP deskphones The
100. y of your deskphones are or will become SIP deskphones running SIP software In a SIP centric environment the 96x1Supgrade txt file must reside on a HTTP server and both Session Manager and Communication Manager must be configured with the appropriate SIP parameters To convert an individual deskphone from SIP to H 323 Communication Manager must be configured with the appropriate H 323 parameters For more information on conversion instructions see Table 1 H 323 to SIP and SIP to H 323 conversion chart What makes an environment H 323 centric or SIP centric depends on the type of upgrade script files the environment is running H 323 or SIP see Downloading software upgrades on page 55 and the Signaling Protocol Identifier SIG parameter setting The SIG parameter has three possible values e Default either H 323 or SIP set automatically for all deskphones depending on whether your environment is H 323 centric or SIP centric as determined by the software package you downloaded and that resides on the file server e H 323 manually set to H 323 for a specific deskphone by an installer or administrator according to the procedures in this section e SIP manually set to SIP for a specific deskphone by an installer or administrator according to the procedures in this section Issue3 January 2014 15 http ArtTel ru 9600 Series IP Deskphones installation Note For information about the SIG parameter see Choosing the Righ

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