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Symantec Norton SystemWorks 2002 5.0 (07-00

1. This procedure installs GoBack 3 Personal Edition on your computer To install GoBack 3 Personal Edition 1 10 11 12 Insert the Norton SystemWorks CD into the CD ROM drive Click Install GoBack In the GoBack Setup Wizard click Yes to accept the license agreement Click Next Click Show README File to view the readme then click Next If you do not have Adobe Acrobat installed on your computer GoBack 3 Personal Edition will ask you if you want to install it To install Adobe Acrobat click Install Adobe Acrobat then click Next Ensure that your name and organization information are correct then click Next Select the type of install m Easy Install recommended GoBack 3 Personal Edition allocates approximately ten percent of your hard disk space a Custom Install This option lets you specify a partition on which to install GoBack 3 Personal Edition Confirm a location for the GoBack 3 Personal Edition installation files then click Next Confirm the hard disk on which GoBack 3 Personal Edition will be installed then click Finish During this process GoBack 3 Personal Edition examines your local hard disks Click Yes if you want a shortcut to GoBack 3 Personal Edition placed on your desktop Click OK to confirm that installation is complete Your computer restarts 83 Revert your hard disk with GoBack 3 Personal Edition After installation After restarting a GoBack 3 Personal Ed
2. After installation Your computer must be restarted after installing Norton SystemWorks After it restarts the Information Wizard steps you through registration gives you access to the Readme file summarizes the installation settings and completes the installation setup Note If you bought your computer with Norton SystemWorks already installed the Information Wizard appears the first time you start Norton SystemWorks You must accept the license agreement that appears in the Information Wizard for Norton SystemWorks to be activated After installation you may receive a prompt telling you that your computer needs to be restarted for the updates to take effect To restart your computer m In the dialog box click Yes If you click No configuration of Norton SystemWorks is not complete until you restart your computer 37 Installing Norton SystemWorks Use the Information Wizard 38 The Information Wizard lets you register your copy of Norton SystemWorks get information about the virus protection subscription service and review your Norton SystemWorks settings Note If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register on the Symantec Web site at www symantec com or by using the Registration button in the About Norton SystemWorks window accessed from Help On the Web site go to the Products page for the registration link In the Ab
3. On the LiveUpdate pane uncheck Enable Automatic LiveUpdate Click OK 59 Norton SystemWorks basics Create and use Emergency Disks and Rescue Disks 60 Norton SystemWorks lets you create images on floppy disks that let you restart your computer when your hard disk is damaged or infected with a virus a Create Emergency Disks to restart your computer and repair damage Create Emergency Disks using the Norton SystemWorks CD For more information see Create Emergency Disks on page 60 m Create Rescue Disks to restart your computer and restore startup files and partition information in Windows 98 and Windows Me only Create Rescue Disks from within Norton SystemWorks For more information see About Rescue Disks on page 61 Create Emergency Disks Emergency Disks are used to start your computer and scan for viruses and disk damage in case of a problem If your computer can start from a CD you can use the Norton SystemWorks CD in place of Emergency Disks and do not need to create them If you cannot start your computer you can use these instructions to create Emergency Disks on another computer For more information see If you need to use Emergency Disks on page 122 Use the Norton SystemWorks CD to create Emergency Disks You will need several formatted 1 44 MB disks To create Emergency Disks 1 Insert the Norton SystemWorks CD into the CD ROM drive 2 Click Browse CD 3 Double click the Support folder
4. E eliminating data permanently 159 164 email options Norton AntiVirus 70 program timeouts 109 protection 109 Emergency Disks creating 60 using 122 using the CD 122 emergency recovery procedures 13 19 Norton SystemWorks 13 system crash 15 unrecoverable files 17 viruses 13 enabling Automatic LiveUpdate 70 Auto Protect 45 email protection 109 Norton CleanSweep 47 Norton System Doctor 46 Office Plug in Norton AntiVirus 71 Safety Sweep 73 Smart Sweep Internet Sweep 73 enabling continued timeout protection 109 virus protection 190 erased files recovering 139 141 errors disk 132 Windows 132 Expertcity 93 extra features accessing 85 95 Process Viewer 95 Symantec Web 93 F Fast amp Safe Cleanup accessing options 75 launching from CD 48 scheduling 75 settings 75 features GoBack 3 Personal Edition 28 Norton AntiVirus 26 Norton CleanSweep 27 Process Viewer 29 file extensions unusual 191 file placement in Speed Disk 153 Files At End 153 Files First 153 Files Last 153 Unmovable Files 153 files backed up or restored by Norton CleanSweep 28 cache removing 175 check if recoverable 142 color indicators 167 fragmentation 144 145 grouped by optimization 152 in Quarantine 118 Internet cookies removing 175 177 missing 16 Most Fragmented list 150 not repaired by Norton AntiVirus 120 placement during optimization 145 153 placement in Speed Disk 153 preventing fragmentation 150 files continued reco
5. If the file could not be repaired you receive an alert telling you that the repair was not made and recommending that you quarantine the file You have the same options as those listed in the table with the exception of Repair the infected file If a virus is found by Auto Protect If you are using Windows NT 2000 XP If a virus is found and repaired by Auto Protect in Windows NT Windows 2000 or Windows XP you receive an alert telling you what file was repaired and what virus was infecting the file If you have an active Internet connection clicking the virus name opens the Symantec Web page that describes the virus To close the alert m Click OK If the file could not be repaired you receive two alerts one telling you that Auto Protect was unable to repair the file and the other telling you that access to the file was denied You can set your Auto Protect options to try to quarantine any infected files it cannot repair If you do so you are informed if any files are quarantined For more information see If you have files in Quarantine on page 118 To resolve problems with unrepaired files 1 Runa manual scan on your computer to ensure that no other files are infected For more information see Request a full system scan on page 105 2 Follow the recommended actions in the Repair Wizard to protect your computer from the infected files For more information see If a virus is found during a scan on page
6. Norton SystemWorks basics 66 About Startup Options Startup options let you select which SystemWorks programs start when you launch Windows When you check the checkboxes next to these programs they load whenever you start Windows m Norton AntiVirus Auto Protect Norton Fast amp Safe Cleanup a Norton Smart Sweep Internet Sweep If you select Norton Smart Sweep Internet Sweep check Automatically monitor installs when loaded to have Norton CleanSweep automatically monitor program installations m Norton Disk Doctor m Norton System Doctor About General Options General options let you choose to display information about programs when they launch and also let you schedule One Button Checkup Option Description Display program splash screens Display program introduction dialogs Norton Tray Manager Windows 98 Me NT and 2000 One Button Checkup Scheduling Displays the graphic window for each program when that program is started Uncheck this checkbox to bypass the graphic and open the program s main window Displays a brief description of the program every time you start the program Collects the taskbar icons for memory resident Norton SystemWorks programs into one icon When this option is checked Norton SystemWorks One Button Checkup runs at the scheduled time For more information see Schedule a One Button Checkup on page 51 Customize Norton SystemWorks
7. 4 Double click the Edisk folder Work with Norton SystemWorks 5 Double click Ned exe File Edit View Favorites Tools Help Address E EDISK Go a Disk4 img IMG File a Disk3 img IMG File a Disk2 img IMG File Disk1 img IMG File readme txt Text Document ENED exe Application Type Application Size 68 0 KB My Computer 6 In the welcome window click OK 7 Label the first disk as instructed and insert it into drive A 8 Click Yes 9 Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 11 Remove the final disk from drive A and store the Emergency Disk set in a safe place About Rescue Disks Rescue Disks record a duplicate set of system startup files and disk partition information and store rescue items and a virus scanner across multiple floppy disks or on a network drive Rescue Disks can be made for Windows 98 and Windows Me operating systems they are not needed for Windows NT Windows 2000 or Windows XP A Rescue Disk set consists of one bootable floppy disk one Norton AntiVirus Program floppy disk and three Virus Definition floppy disks If you have Norton Utilities installed you will also have two Norton Utilities floppy disks in your Rescue Disk set With a Rescue Disk set you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems 61 Norton SystemWorks basics 62 Note Rescu
8. About Wipe Info File names vs file data Wipe Info eliminates a file s contents from the disk but does not remove the file name While the file name remains on disk it is no longer visible in Windows Explorer and there is no data stored with it Warning Never store sensitive information in a file name or attribute This data can be replicated throughout your system without your knowledge for example in a list of most recently used files or a file name search This type of embedded information can be very difficult to remove from your computer Set Wipe Info options You can specify how Wipe Info handles hidden read only and system files You can also specify the type of wipe to use There are two types of wipes available a Fast Wipe overwrites the data being wiped with the hexadecimal value of your choice Government Wipe is a 7 step procedure that conforms to the method specified in DoD Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from a hard drive 161 Eliminating data permanently 162 To change Wipe Info options in Windows NT Windows 2000 or Windows XP 1 In the Norton SystemWorks main window click Options In the Wipe Info main window click Options 3 On the General tab select the options for Read only System and Hidden file types This tells Wipe Info how to handle these types
9. For more information see Find and fix Windows problems on page 135 Wipe Info For more information see Eliminating data permanently on page 159 UnErase Wizard For more information see Recovering missing or erased files on page 137 Fast amp Safe Cleanup For more information see Removing unwanted files and programs on page 167 Work with Norton SystemWorks The following instructions provide a roadmap for where you need to go on your computer to do various tasks with Norton SystemWorks Give your computer a One Button Checkup Run One Button Checkup whenever you think that you may have a problem and to ensure that your computer stays in top shape Note One Button Checkup checks for the most common errors on your computer This means that not all of the functions of the Norton SystemWorks tools run during One Button Checkup If you want a more comprehensive scan of your system use the individual tools 49 Norton SystemWorks basics One Button Checkup performs the following tests to provide a quick scan of your computer Norton SystemWorks Components One Button Checkup tools Norton Utilities Norton AntiVirus WinDoctor Registry Scan Program Integrity Scan and Shortcut Scan Norton Optimization Wizard Registry Integrity Scan Windows 98 and Me only Speed Disk Disk Fragmentation Scan Norton Disk Doctor Hard Disk Integrity Scan System Information Free
10. If you have no other Symantec products on your computer you should also uninstall LiveReg and LiveUpdate To uninstall LiveReg and LiveUpdate 1 Do one of the following a On the Windows taskbar click Start gt Settings gt Control Panel m On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click LiveReg Do one of the following a In Windows 2000 or Windows Me click Change Remove m In Windows 98 or Windows NT click Add Remove a In Windows XP click Remove 5 Click Yes to confirm that you want to uninstall the product Repeat steps 1 through 5 selecting LiveUpdate in step 3 to uninstall LiveUpdate 42 Norton SystemWorks basics Norton SystemWorks basics include general information about how to work with Norton SystemWorks keep your computer protected customize Norton SystemWorks and access more information Norton SystemWorks Ee M symantec ome ale a v Options Norton Utilities One Button Checkup Norton AntiVirus T V Norton CleanSwee Welcome to Norton SystemWorks One Button Ny GoBack a Click the Begin Scan button to continue Extra Features Norton SystemWorks 2002 Note If you have both Norton SystemWorks and Norton Internet Security installed on your computer the main Norton SystemWorks window includes a Norton Internet Security button 43 Norton SystemWorks ba
11. One Button Checkup 22 Process Viewer 96 System Information 128 UnErase Wizard 139 141 ActiveX controls removing 178 Activity Log Norton AntiVirus 55 Adobe Acrobat Reader installing 78 alerts and Rescue Disks 187 Auto Protect 116 Norton CleanSweep 180 Norton Utilities 127 AOL 56 131 applications backing up 168 uninstalling 167 172 174 Automatic LiveUpdate 57 70 Auto Protect alerts 116 disabling 45 62 enabling 45 103 190 failure to load on startup 190 functions 27 B backup deleting unwanted 180 files before repair 71 Norton CleanSweep 28 setting a reminder 74 Backup Wizard 168 179 Bloodhound description 26 options Norton AntiVirus 69 C cache files removing 175 CD ROM opening 37 starting from 14 starting Norton Disk Doctor 135 starting Norton SystemWorks tools 48 change virus scan schedules 112 checking for recoverable files 142 with Norton Disk Doctor 134 with Norton WinDoctor 135 cleaning Internet browser cache 175 Internet files 28 color displayed in Speed Disk disk map 149 155 used by Safety Sweep 167 common recovery procedures corrupt registry files 203 205 details 194 205 CompuServe 56 131 computer correcting setup data 198 emergency procedures 13 information viewing 128 context sensitive Help 76 cookies consequences of removing 175 managing 175 177 removing 176 creating custom virus scans 107 Emergency Disks 60 Rescue Disks 61 Csinject messages 189 Search the online help in
12. irus EEx oo 5 symantec eb kal EJ LiveUpdate Rescue Options Help Norton AntiVirus Status Scan for Viruses Task Schedule Scan for Viruses 4 Scan my computer Scan all removable drives Reports Scan all floppy disks Scan drives Scan folders Scan files Schedule Task gt Scan gt New gt gt gt Schedule Norton AntiVirus 2002 4 Inthe Scan for Viruses pane click Scan my computer Under Actions click Scan When the scan is complete a scan summary appears 6 When you are done reviewing the summary click Finished 105 Protecting disks files and data from viruses Scan individual elements You can choose to scan all removable drives a floppy disk any of your computer s drives or any folders or files on your computer To scan individual elements 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses In the Scan for Viruses pane click the scan you want to run a A W N Under Actions click Scan If you choose to scan all removable drives or a floppy disk the scan starts automatically If you choose to scan drives folders or files a dialog box appears in which you choose which drives folders or files to scan Click Scan after making your selection When the scan is complete a scan summary appears 6 When you are done reviewing the summary click Finished
13. menu 76 Norton AntiVirus 76 78 Norton CleanSweep 76 78 Norton SystemWorks 76 78 Norton Utilities 76 78 online 76 hexadecimal values in Wipe Info 160 I improving performance 143 158 infected files emergency recovery procedures 13 reinfected 191 resolutions 113 unable to repair 192 Information Wizard features 38 how to use 38 inoculation defined 70 options 70 installing customization 35 GoBack 3 Personal Edition 83 Norton SystemWorks 33 40 Process Viewer 95 Internet cleaning browser cache 175 cleaning files 28 clutter described 28 connecting automatically with LiveUpdate 57 cookies 175 177 email scanning 70 Internet Uninstall 174 options in Norton AntiVirus 70 Symantec Web site 79 Internet Uninstall 174 J JavaScripts 27 L Linux FDISK 133 LiveUpdate 58 features 55 options 70 using 57 logs Norton AntiVirus Activity Log 55 70 Norton CleanSweep Master Log 74 Norton WinDoctor 136 Smart Sweep Internet Sweep 73 Speed Disk event logging 155 216 Search the online help index for more information M Master Log Norton CleanSweep specifying location 74 viewing 74 memory Speed Disk usage 154 viewing active processes 97 Most Fragmented files list 150 N new features Norton AntiVirus 22 Norton SystemWorks 21 Norton Utilities 21 Norton AntiVirus accessing from Windows desktop 48 accessing from Windows Explorer 47 Auto Protect 27 Bloodhound technology 26 checking status 53 disabling Auto P
14. 98 Me 159 options 161 Wipe Info continued procedure 164 procedure on Windows NT 163 wizards Backup Wizard 168 179 Information Wizards 38 Norton CleanSweep wizards options 74 Norton Optimization Wizard 158 Repair Wizard 114 Restore Wizard 168 181 UnErase Wizard 138 Uninstall Wizard 170 Wipe Info Wizard 159 X Xdrive Plus 93 Y yellow indicator in Norton CleanSweep 167 222 Search the online help index for more information
15. About custom scans 106 You can create a custom scan if you regularly scan a particular segment of your computer and don t want to have to specify the segment to be scanned every time You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder You can also schedule the custom scan to run automatically For more information see Schedule a custom scan on page 110 About custom scans Create a custom scan You can create a custom scan that includes as much or as little of your computer as you like To create a custom scan 1 a BR OU N 9 10 11 12 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses In the Scan for Viruses pane under Actions click New In the opening window of the Norton AntiVirus Scan Wizard click Next Select what you want to scan by doing one or both of the following m To select individual files to be scanned click Add files m To select folders and drives to be scanned click Add folders You can use both options to select the combination of items that you want Select the items that you want to scan in the resulting dialog
16. Administrator and share your computer with others the changes you make apply to everyone using the computer To customize Norton AntiVirus 1 Open Norton SystemWorks 2 Click Options gt Norton AntiVirus Customize Norton SystemWorks System options System options determine what gets scanned what the scan is looking for and what happens when a virus or virus like activity is encountered With higher levels of protection there can be a slight trade off in computer performance If you notice a difference in your computer s performance since you installed Norton SystemWorks you may want to set protection to a lower level or disable those options that you do not need Option Description Auto Protect Script Blocking options Manual Scan Exclusions list Determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what it does if it finds something Bloodhound is the scanning technology that protects against unknown viruses Use these options to set its level of sensitivity in Auto Protect Advanced options determine the activities to be monitored when scanning for virus like activities and when scanning floppy disks Enable Script Blocking and set what Norton AntiVirus should do if it finds a malicious script Determine what gets scanned and what happens if a virus is found during a scan that you request Manual Scan options also include a B
17. Protect is working by following these steps To ensure that Auto Protect is enabled 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Status pane of the Norton AntiVirus main window ensure that Auto Protect is set to On 103 Protecting disks files and data from viruses 4 If Auto Protect is not enabled in the Status pane select the Auto Protect status line Norton AntiVirus Ee E 3 symantec etl ae a Options System Status Attention A Status q Security Scanning Features Scan for Viruses A Auto Protect Off Reports Email Scanning On Script Blocking On Full System Scan 6 29 01 Virus Definition Service Virus Definitions 6 27 01 Subscription Service 6 28 02 automatic LiveUpdate On Norton AntiVirus 2002 5 In the lower right hand corner of the window click Enable 104 Scan disks folders and files Scan disks folders and files You can request scans of your entire computer or of individual elements such as floppy disks drives folders or files Request a full system scan A full system scan scans all boot records and files on your computer To request a full system scan 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses of Norton Anti
18. Speed Disk default file placement use the Drive Options view This view lets you select files or file types and specify where they should be placed during optimization Customize Speed Disk Specify file placement during optimization Drive Options let you specify how you want files placed during optimization Files First Places the selected files at the beginning of the disk for fastest access Files that are frequently accessed but not modified such as program files exe and dll files should be placed first on the disk Files Last Places infrequently used files after all other files but before the free space Files At End Places the selected files at the very end of the disk on the inner tracks after the free space Place rarely used files at the end of the disk to free up space on the faster outer tracks Unmovable Files Does not move selected files If you have applications that expect files in specific locations on the disk add them to this list There are very few types of files that Speed Disk classifies as unmovable If you notice that some files are not optimized check the access rights to the files You must have Administrator rights to the disk for Speed Disk to move some types of files that are defined by the Administrator or are defined by the Administrator for another user Note Windows NT Windows 2000 and Windows XP produce some files and file fragments during system operation that are classified
19. This means that you have created or updated your Rescue Disks since you did any of the following m Added modified or removed internal hardware m Added modified or removed hard disk partitions a Upgraded your operating system If your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk screen starts from the Rescue Boot disk use only the Norton AntiVirus task To use your Rescue Disks 1 Insert the Basic Rescue Boot floppy disk into the floppy disk drive and restart your computer The Rescue program runs in DOS 2 Use the arrow keys to highlight the program that you want to run A description of the highlighted program appears in the right panel of the Rescue program Your choices are a Norton AntiVirus Scans your computer for viruses and repairs any infected files m Rescue Recovery Checks and restores boot and partition information Press Enter to run the highlighted program Follow the on screen instructions for inserting and removing the Rescue Disks 5 When the Rescue program is done remove the Rescue Disk in the floppy disk drive and restart your computer 121 What to do if a virus is found If you need to use Emergency Disks 122 Use the following procedures if you need to use your Emergency Disks For more information see Create and use Emergency Disks and Rescue Disks on page 60 To use Emergency Disks 1 Insert Emergen
20. W Broadway Eugene OR 97401 USA or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland This product utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Copyright 1994 Hewlett Packard Company Section 1 Getting Started Chapter 1 Chapter 2 Emergency procedures If you suspect that you have a VifUS oo eeceeceeeeeteeteeetteeeeeeeteeentenss 13 Respond to virus threats sccrecresneriiiin din 14 If your computer Won t Start oo cece eee reese ENEAN 14 If you suspect that you have a VirUS oo ececeeeeteeeeteeeteeeteeetees 14 If you are having startup or disk problems 0 0 0 0 eee 15 If a file is deleted Or Missing orisiriisisinniiensrisariisuniriiini iiini a 16 If you need to recover data from unrecoverable files 17 If you need to remove unwanted files 0 cece eeeeeteeeteenteeeteeees 17 Recovering from an CMELGENCY oo eeececeeeseeetteeteeeeeeeeeeeteesteersteeneesns 17 Install Norton SystemWorks and update your protection 17 Perform a One Button Checkup oi cece eeeeeeneeeereen 18 Optimize your hard disks wi cece eect eeeeeseeeneeneeaes 18 Set a virus protection schedule oo cee eneneeaes 18 Set Norton System Doctor Sensors ceeeeeeseeeeeeeeeeeeeeeeeeenteaees 18 Maintain a disk history with GoBack 3 Personal Edition 18 Prepare fof EMETSENCIES criv
21. Web site You can find a troubleshooter updates patches online tutorials knowledge base articles and virus removal tools Point your browser to www symantec com techsupp Note Troubleshooting advice for Norton Ghost and WinFax is included in their User s Guide PDFs on the CD For more information see Access the User s Guide PDFs on page 78 If you are having problems due to a bad program installation or system crash and you installed GoBack 3 Personal Edition before the problems began GoBack 3 Personal Edition can revert your hard disk to a stable state with the least effort For more information see Revert your hard disk with GoBack 3 Personal Edition on page 81 185 Troubleshooting Norton SystemWorks Troubleshooting Norton SystemWorks 186 Use these suggestions to help solve problems encountered while running Norton SystemWorks My Rescue Disk does not work Note Rescue Disks are available only for Windows 98 and Windows Me Due to the number of product specific technologies used by manufacturers to configure and initialize hard drives the Rescue program cannot always create a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following a If you have access to another computer create Emergency Disks and use them to restart your computer For more information see Create Emergency Disks on page 60 a If you have a special startup disk fo
22. Windows 98 Me or Windows NT 2000 XP Refer to the Norton Utilities online Help for more information Find and fix Windows problems Run WinDoctor when you receive a Windows problem alert or run it regularly to keep your Windows operating system free of accumulated errors To find and fix Windows problems using Norton WinDoctor 1 2 3 4 ol Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Find and Fix Problems In the Norton WinDoctor Wizard click Perform all Norton WinDoctor tests Click Next When the scan is finished click Next 135 Finding and fixing problems To see the list of problems click Finish Norton WinDoctor displays a list of the problems found Do one of the following a To correct all problems click Repair All a To repair a specific problem select the problem and click Repair Information about the selected problem Missing Microsoft Shared Files 4 Problems Medium Details about the selected problem in the Problems Found list i Nad Missing or Invalid Help Entry Medium In the Repair dialog box Norton WinDoctor always selects the recommended way to repair the problem Norton WinDoctor lets you fix one problem at a time and presents a list of solution methods for the problem The first solution in the list is the most complete fix for the problem You may select other solutions or accept the recomm
23. Windows 98 and Windows Me Before you begin Warning A special procedure is required if your computer uses a Dynamic Drive Overlay For more information see If you have a Dynamic Drive Overlay DDO on page 64 The procedures using the DOS based programs require you to insert the Emergency or Rescue Disk that has the program s EXE file To save time make directory printouts of your Emergency and Rescue Disks so you will know where the EXE files are located Some procedures recommend using either your Rescue Disk set or your Emergency Disks If you have a Rescue Disk set try that first since your Rescue Disks have more up to date files for your computer Otherwise use the Emergency Disks My computer displays an error message on startup The following list includes many of the errors you may see when you have problems starting your computer Turn to the page indicated to see how to solve your problem Problem See Parity error at address page 196 ROM Checksum invalid page 196 Seek error page 196 Segment boundary overrun page 196 Hard Drive Controller failure hard drive page 196 absent or missing HDD Controller Failure page 198 Hardware Information Lost page 198 Faulty page 196 Ilegal instruction trapped page 196 Battery Discharged page 198 CMOS Checksum error page 198 195 Troubleshooting Norton SystemWorks Problem See CMOS Information not found page 198 Date and Time not s
24. a Norton AntiVirus button and menu to Windows Explorer The button launches a scan of whatever you have selected in the Explorer pane When you click the arrow to the right of the button you have the following options on the Norton AntiVirus menu Option Action View Status View Quarantine View Activity Log View Virus Encyclopedia Scan for Viruses Launches Norton SystemWorks displaying the Norton AntiVirus Status pane with system status Displays the Quarantine area and the files currently stored there For more information see If you have files in Quarantine on page 118 Displays the Activity Log showing you various Norton AntiVirus activities such as scans performed and problems found For more information see Check the Norton AntiVirus Activity Log on page 55 Connects you to the Symantec Security Updates Web page from which you can search for information on all types of viruses Opens Norton SystemWorks to the AntiVirus Scan for Viruses pane on which you can specify a scan to run When you first open Windows Explorer after installing Norton SystemWorks you may not see the Norton AntiVirus button and menu 47 Norton SystemWorks basics Use the Windows desktop shortcut menu You can access some Norton SystemWorks tools from the Windows Explorer shortcut menu You can scan selected files with Norton AntiVirus delete files or wipe unused space with Wipe Info and view system
25. and other attributes such as programming logic computer instructions and any data contained in the file For more information see What to do if a virus is found on page 113 Norton SystemWorks features Feature Description Script Blocking Detects Visual Basic and JavaScript based viruses without the need for specific virus definitions It monitors the scripts for virus like behavior and alerts you if it is found For more information see What to do if a virus is found on page 113 Auto Protect Loads into memory when Windows starts providing constant protection while you work Checks for viruses every time you use software programs on your computer insert floppy disks or other removable media access the Internet or use document files that you receive or create Monitors your computer for any unusual symptoms that may indicate an active virus For more information see If a virus is found by Auto Protect on page 115 About Norton CleanSweep Norton CleanSweep removes unneeded Internet files gives your computer a one click clean up and safely removes programs and files Norton CleanSweep improves your computer s performance by finding and removing files you no longer need It protects vital files programs and Windows settings while eliminating space filling buildup 27 About Norton SystemWorks Norton CleanSweep consists of several tools that you can use individually or in
26. as unmovable NTFS system files with the exception of the MFT root directory and swap files can t be moved On FAT volumes directories and swap files cannot be moved To specify file placement during optimization in Windows NT 2000 XP 1 2 Select the disk for which you want to customize file placement On the Files First Files Last Files At End or Unmovable Files tab do one of the following m Adda file Click Add File select the file you want to add then click Open m Remove a file Select the file then click Remove m Add a group of files of the same file type Click Add Wildcard type the wildcard characters such as exe or dID then click OK 153 Improving a computer s performance To specify file placement during optimization in Windows 98 Me 1 Select the disk whose file placement you want to customize 2 On the Files First Files Last Files At End or Unmovable Files tab click Add Select the file that you want to add Click OK Specify priority and memory usage in Windows NT 2000 XP 154 In Windows NT Windows 2000 and Windows XP Speed Disk Global Options affect overall performance during optimization In the Global Options dialog box you can adjust Speed Disk s use of computer resources When you adjust the Priority and Memory Usage settings you determine how much of your computer s resources Speed Disk can use to optimize Normally Speed Disk takes low priority If you wa
27. box If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included Add the selected items to the list of items to scan by doing one of the following m In the Scan Files dialog box click Open m In the Scan Folders dialog box click Add To remove an item from the list select it then click Remove When you are done creating the list of items to be scanned click Next Type a name for the scan by which you can identify it in the list of scans Click Finish 107 Protecting disks files and data from viruses Run a custom scan When you run a custom scan you do not have to redefine what you want to scan To run a custom scan 1 a BR W N Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses In the Scan for Viruses pane click the custom scan Under Actions click Scan When the scan is complete a scan summary appears When you are done reviewing the summary click Finished Delete a custom scan 108 Custom scans can be deleted if they are no longer needed To delete a custom scan 1 2 3 4 ol Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses Select the scan that you want to delete by clicking the scan name If you click
28. follows this license your rights and obligations with respect to the use of this Software are as follows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this icense you may make that number of copies of the Software icensed to you by Symantec as provided in your License Module Your License Module shall constitute proof of your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of your computer and retain the original for archival purposes C use the Software on a network provided that you have a icensed copy of the Software for each computer that can access the Software over that network and D after written notice to Symantec transfer the Software on a ermanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this license You may not A copy the printed documentation which accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version
29. have files in Quarantine on page 118 m Delete the file This action removes the virus from your computer by deleting the file that contains the virus It should be used only if the file cannot be repaired or quarantined For more information see What to do if a virus is found on page 113 If your computer won t start If you are unable to start your computer because of a virus or damage to your hard disk you can use Norton SystemWorks tools to start your computer and repair your hard disk If you suspect that you have a virus 14 If you suspect that your computer has a virus you can restart from the Norton SystemWorks CD and scan your computer s hard disk for viruses The DOS based Norton AntiVirus uses the virus definitions from the Norton SystemWorks CD and will not be as up to date as virus definitions downloaded using LiveUpdate Note You might need to change your computer s BIOS Setup options to start from the CD ROM drive For more information see I cannot start from drive A on page 187 To start from the Norton SystemWorks CD and scan for viruses 1 Insert the Norton SystemWorks CD into the CD ROM drive 2 Restart your computer The Emergency program scans your computer and removes viruses If your computer won t start If you are having startup or disk problems If you are having startup or disk problems you can restart your computer from your Windows Startup Disk or a set of Emer
30. information The available activities depend on the item you select To use the Windows desktop shortcut menu 1 In Windows Explorer right click a disk folder or file icon 2 Click Scan with Norton AntiVirus Norton AntiVirus scans your hard disk for viruses 3 If you are using Windows 98 Me you can also select the following m System Info Opens the Norton Utilities System Information window a Send To gt Wipe Info Permanently deletes the selected item a Send To gt Wipe Info Slack Space only Wipes the empty space related to the selected item a Send To gt Wipe Info Wipe Free space Wipes the empty space related to the selected item Launch utilities from the CD 48 In some situations running utilities from the CD lets you perform more comprehensive activities on your hard disk You can run utilities from the CD when you think that you have a virus or you want to repair a damaged file and not increase the damage by running programs from your hard disk You can launch Norton Disk Doctor Norton WinDoctor Wipe Info and Fast amp Safe Cleanup from the CD In Windows 98 you can also launch UnErase Wizard Work with Norton SystemWorks To launch utilities from the CD 1 Insert the Norton SystemWorks CD into the CD ROM drive 2 Inthe CD window click Launch Utilities from CD 3 Select one of the following Norton Disk Doctor For more information see Finding and fixing problems on page 127 Norton WinDoctor
31. it to make more hard disk space available To delete a backup in response to an alert 1 2 In the Old Backup Files alert click Yes In the Restore Wizard ensure that the item you want to delete is selected Click Delete Click Yes to confirm the deletion Restore a backed up program Restore a backed up program The Restore Wizard uses a Norton CleanSweep backup to restore a program to its original state To restore a backed up program 1 2 8 9 Start Norton SystemWorks In the Norton SystemWorks main window click Norton CleanSweep gt Programs Click Restore Wizard Select the item to restore then click Next Select one of the following m Next Restore all the files m Only the files selected below Specify the files to restore then click Next Specify how you want Norton CleanSweep to proceed if a file being restored already exists then click Next Click Next to have CleanSweep restore the files to the location where they were previously stored Click Finish to restore the backup In the Restore Complete dialog box click Yes to delete the backup 10 Click OK 181 Backing up and restoring programs 182 Appendix 184 A P P END Troubleshooting Norton SystemWorks The information in this chapter will help you solve the most frequently encountered problems If you can t find the solution to your problem here there is a wealth of information on the Symantec
32. list Continue to drag all of the files and folders that you want to wipe into the Wipe Info list If you add an item to the list by mistake select the item and click Remove Item s from list Click Wipe All Click Yes to confirm the warning All of the files in the list are wiped 163 Eliminating data permanently 164 In Windows 98 or Me Wipe Info uses a wizard to automate the wiping process To wipe files folders or free space in Windows NT Windows 2000 or Windows XP 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton Utilities 3 Click System Maintenance 4 Click Wipe Info 5 Inthe Wipe Info Wizard window select what you want to wipe 6 Click Next 7 Follow the onscreen instructions to finish the wiping process Norton CleanSweep 166 CH APTE Removing unwanted files and programs When you use your computer you sometimes install programs that remain on your hard disk after you no longer need them It s also easy to accumulate files for example pictures and media files that are used once and remain on your hard disk taking up space Norton CleanSweep cleans your hard disk of unwanted files and programs Remove unwanted files and programs Safety Sweep makes a backup copy as it removes programs and files so that you can restore the program or file later Identify files that are safe to remove Safety Sweep provides indicators that tell you how sa
33. monitors by adding and removing sensors m Select the critical conditions that you want Norton System Doctor to fix automatically m Run Norton System Doctor minimized or docked to preserve valuable desktop space 67 Norton SystemWorks basics To set Norton System Doctor startup options 1 In the Norton SystemWorks main window click Norton Utilities gt Find and Fix Problems gt Norton System Doctor In the Norton System Doctor main window click View gt Options 3 In the System Doctor Options dialog box on the Window Settings tab in the Startup Options group select or clear the following options Start Automatically with Windows Norton System Doctor starts automatically the next time Windows starts m Start Minimized The Norton System Doctor main window is minimized when it is started Set Norton AntiVirus options 68 The default settings for Norton AntiVirus provide complete virus protection for your computer However you can adjust them to optimize system performance or disable options that do not apply This section does not discuss the individual options that you can change but gives a general description of what they do and how you can find them For specific information about an option check the online Help Note If you are using Norton AntiVirus on Windows NT Windows 2000 or Windows XP and you do not have Local Administrator access you cannot change Norton AntiVirus options If you are an
34. must be destroyed D use a later version of the Software than is provided herewith unless you have purchased upgrade insurance or have otherwise separately acquired the right to use such later version E use if you received the software distributed on media containing multiple Symantec products any Symantec software on the media for which you have not received a permission in a License Module or F use the Software in any manner not authorized by this icense 2 Content Updates Certain Symantec software products utilize content that is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firewall rules vulnerability assessment products utilize updated vulnerability data etc collectively these are referred to as Content Updates You may obtain Content Updates for any period for which you have purchased a subscription for Content Updates for the Software including any subscription included with your original purchase of the Software purchased upgrade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit you to obtain and use Content Updates 3 Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissati
35. of files 4 On the Wipe Type tab select one of the following m Fast Wipe m Government Wipe 5 Select the values for Wipe Info to use when overwriting the selected files 6 Click Apply Use the following procedure to set Wipe Info options in Windows 98 or Windows Me To change Wipe Info options in Windows 98 or Me 1 In the Norton SystemWorks main window click Options 2 On the Wipe Info Settings tab check Display Wipe Info icon on the desktop to create a Wipe Info shortcut 3 Type the number of times to repeat the delete when you wipe files folders or free space 4 Select one of the following m Fast Wipe m Government Wipe 5 Select the values for Wipe Info to use when overwriting the selected files 6 Click OK Wipe files or folders Wipe files or folders To wipe a file or folder in Windows NT Windows 2000 or Windows XP add it to the Wipe Info window and then wipe it from within the window To wipe files or folders in Windows NT Windows 2000 or Windows XP 1 O oo BR W N 10 11 12 13 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click System Maintenance Click Wipe Info In the Wipe Info window click Browse Do one of the following a Click Folders m Click Files Select the folder or file to wipe Click Open With the Wipe Info window open locate a folder or file on your hard disk Drag the selected item into the Wipe Info file
36. suspecting a defective device check inside your computer to Make sure adapter cards such as video and disk controller cards are seated properly in the correct expansion slots Make sure memory modules are seated correctly Make sure drive cables are connected properly Make sure multiple hard drives are configured to work together For more information on properly configuring multiple hard drives refer to your computer manufacturer s documentation as well as any documentation you might have on your additional hard drives Make sure additional adapter cards such as multimedia or tape backup controller cards are configured properly For information on properly configuring these devices refer to the manufacturer s documentation After checking these items close the computer and turn it on to see if your computer starts normally If you cannot repair general hardware problems If the problem persists contact your computer manufacturer or the manufacturer of the device that you suspect is faulty 197 Troubleshooting Norton SystemWorks 198 Correct computer setup data The POST process checks the settings of many hardware components against values stored in a CMOS chip CMOS chips store vital information about your computer Even when your computer is turned off the CMOS chip continuously stores this information using a battery If a discrepancy is found a message similar to one of the following displays Battery
37. the CD that contains Norton SystemWorks as an Emergency Disk if your computer can start up from the CD ROM drive For more information see If your computer won t start on page 14 Note Do not store undo data on the same physical drive you are attempting to repair The best place to store undo data is on a blank formatted floppy disk To recover startup data with the Emergency Disks 1 Insert Emergency Disk 1 into the startup drive and restart your computer Use the DownArrow key to select Disk Doctor 3 At the prompt type REBUILD and press Enter Warning It is possible to damage your hard drive using the REBUILD switch Be sure you have backups of your data before using this procedure 4 Insert Emergency Disk 2 when requested The Norton Disk Doctor main dialog box appears 5 Press Enter to diagnose the drive A message box appears indicating that your hard drive has no partitions 6 Press Enter to have Norton Disk Doctor rebuild the partition table A message box appears indicating that a partition has been found and asks you if you would like to revive it Troubleshooting disk errors on Windows 98 and Windows Me 10 11 12 Do one of the following m Ifthe partition size indicated is correct press Enter to revive the partition table The partition table is revived m If the partition size indicated is incorrect click No m If you are unsure click Yes and create an undo disk Nort
38. the Windows shortcut menu to select a program for Norton CleanSweep to remove Remove unwanted programs Remove a program with the Uninstall Wizard The Uninstall Wizard displays a program tree that you can use to identify the program that you want to remove The program tree includes the following expandable folders Folder Contains Start Menu Programs on the Start menu Desktop Any shortcut icons on the desktop Programs Monitored By Smart Sweep Downloads Monitored By Internet Sweep Any programs that have been monitored by Smart Sweep Cf you have not yet monitored any program installations the folder is empty and the folder s description is No Programs Monitored By Smart Sweep Any ActiveX controls that have been monitored by Internet Sweep Cf you have not yet monitored any ActiveX control installations the folder is empty and the folder s description is No Downloads Monitored By Internet Sweep You can restore any file or program that you have backed up For more information see Backing up and restoring programs on page 179 169 Removing unwanted files and programs 170 To uninstall a program 1 ao ol A WwW Start Norton SystemWorks In the Norton SystemWorks main menu click Norton CleanSweep gt CleanUp Click Uninstall Wizard Select the program to remove then click Next Follow the on screen instructions to proceed Select one of the following m Finish Remove
39. to all the Web pages you have visited recently Empty Recycle Bin Deletes all files in the Windows Recycle Bin Temporary Files Deletes all temporary files from your Windows Temp folder Temporary files are files that other programs have created and not deleted Lost Cluster Files Deletes all lost cluster files Cluster files are created by the Windows system utilities CheckDisk and ScanDisk Schedule tab At system startup Deletes all files in selected categories after Windows starts Every xx days at xx Deletes files in selected categories on a specific day and time 75 Norton SystemWorks basics For more information Norton SystemWorks provides online Help this User s Guide in PDF format and links to the Symantec Web site Use online Help Help is always available from To access the Help menu the Norton SystemWorks main window m At the top of the Norton SystemWorks main window click Help Norton SystemWorks Help Norton Utilities Help Online Help table of contents and Norton AntiVirus Help index Norton CleanSweep Help Product Registration Technical Support Website Visit the Symantec Website Links to Symantec Web sites for more Version registration and system information About Norton SystemWorks information In addition Norton SystemWorks includes two kinds of more specific help a Context sensitive Help for dialog boxes
40. to the hard drive the drive s directories change Since some of the Norton Utilities programs such as Norton Disk Doctor and Speed Disk need up to date directory information They must reread these structures any time another application accesses the drive To solve this problem do one of the following a Close other applications that are accessing the disk Start Windows without starting the applications that normally start by pressing the Shift key when you start Windows 98 or Windows Me a Disable any programs that are scheduled to run at regular intervals so they do not start during a Norton Utilities operation My drive might not be configured properly If Norton Disk Doctor or Speed Disk displays the message Drive C may not be configured properly there are several items you can check Detailed procedures are provided in a Knowledge Base article titled Error Drive X may not be configured properly when running Norton Disk Doctor or Speed Disk To find this article point your browser to http www symantec com techsupp 193 Troubleshooting Norton SystemWorks Troubleshooting disk errors on Windows 98 and Windows Me 194 Windows 98 and Windows Me are based on DOS Disk Operating System a command line driven operating system The Norton SystemWorks CD includes four DOS based programs you can use to diagnose and fix problems on your Windows 98 and Windows Me computer Those programs are also available o
41. weekly scan of your local hard drives m Norton AntiVirus Auto Protect protects you from viruses while you work Norton Protected Recycle Bin provides extra recovery information for deleted and overwritten files Click Next If you want to review the Readme file click View Readme You can also read the Readme file after installing Click Finish Read the Readme file 40 If you did not read the Readme file using the Information Wizard you can access it on your hard disk The Readme file contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the Norton SystemWorks product files To read the Readme file 1 Using Windows Explorer navigate to the location where your Norton SystemWorks files are installed If you installed Norton SystemWorks in the default location the files are in C Program Files Norton SystemWorks Double click Readme txt to open the file in Notepad or WordPad The Readme file includes instructions for printing it if you want to do so Close the word processing program when you are done reading the file If you need to uninstall Norton SystemWorks Install other products on the CD The Norton SystemWorks CD includes separate installers for GoBack 3 Personal Edition and Process Viewer After installing SystemWorks open the CD and run the individual installers For more information
42. with Norton Disk Doctor To perform a disk check 1 Start Norton SystemWorks 2 Inthe Norton SystemWorks main window click Norton Utilities 3 Click Find and Fix Problems 4 In the Norton Disk Doctor dialog box select one or more drives to diagnose 5 Click Diagnose Norton Disk Doctor restarts its diagnosis if it detects a write to the disk being diagnosed Restarting ensures the integrity of the data on the disk if repairs are required Restarting may occur several times during a single Norton Disk Doctor session 6 Follow the on screen instructions as Norton Disk Doctor identifies and fixes any problems found on your disk Find and fix Windows problems Norton Disk Doctor lets you check your disk for problems with utilities on the CD To use the CD to perform a disk check 1 2 Insert the Norton SystemWorks CD into your CD ROM drive In the first window that appears click Launch Utilities From CD Warning Do not click Install Norton SystemWorks Doing so will overwrite information on your hard drive When the Norton SystemWorks CD window appears click Norton Disk Doctor Select the drives that you want to diagnose Click Diagnose Norton Disk Doctor checks the various components of your disk Follow the on screen instructions as Norton Disk Doctor identifies and fixes any problems found on your disk Note Norton Disk Doctor run time options are different depending on whether you are running in
43. you are prepared in case your computer is infected by a virus or damaged due to a system crash To prepare for emergencies a Do the following a Back up files regularly and keep more than just the most recent backup a If your computer cannot start from a CD create a set of Emergency Disks from which you can start your computer and scan for viruses For more information see Create Emergency Disks on page 60 If you are using Windows 98 or Me you can also create a set of Rescue Disks with which you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems and Norton Utilities tools to recover from a lost file or system crash For more information see About Rescue Disks on page 61 19 Emergency procedures 20 C H A P T About Norton SystemWorks Welcome to Norton SystemWorks the market leading utility suite that protects your data from viruses and other malicious code finds and fixes hardware software and Windows problems helps you back up your data removes unneeded files and keeps your applications up to date What s new in Norton SystemWorks 2002 Norton SystemWorks 2002 now includes m GoBack 3 Personal Edition System recovery software that lets you revert your hard disk to a time when your computer was stable m Process Viewer Displays detailed information about Windows processes running on your computer Support for Windows XP Norton Utilities 200
44. you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin However Windows does not detect files that were erased or overwritten by applications running in Windows or erased from a command prompt UnErase Wizard can help you get these files back Installing Norton Utilities can overwrite erased files on your hard drive UnErase Wizard provides a way to recover files before you install Norton Utilities UnErase Wizard displays a list of the 25 most recently deleted files or the files that conform to file name criteria that you provide Each file is described by its name original location the date it was deleted file type file size and the program that was used to delete it If some of the files have been overwritten there are fewer than 25 files in the list 139 Recovering missing or erased files 140 To recover a file that you recently erased 1 a BR W N 10 11 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Find and Fix Problems Click UnErase Wizard In the UnErase Wizard dialog box select one of the following m Find recently deleted files Searches for the names of the most recently deleted files and displays up to a maximum of 25 deleted files This option is available in Windows 98 and Windows Me a Find all protected files on local drives Searches for and displays the names of all local deleted files that are p
45. 1 Wipe filesvor folders rnrn aiie ioia h n E E E E A 163 Norton CleanSweep Removing unwanted files and programs Remove unwanted files and programs eescececcercrererrrn 167 Identify files that are safe tO TEMOVE asscccccccccccccerers 167 Enable and disable Safety Sweep oo eect eet eiees 168 Remove unwanted programs oo cece eee ia A 168 Remove a program with the Uninstall Wizard wo 169 Chapter 14 Chapter 15 Removing Internet clutter Uninstall programs and remove files l 173 Uninstall programs downloaded from the Internet 174 Remove Internet cache files ieir tens E E EAEE 175 Manage cookies On your COMPULEL 0 eee eeeteetteeeteeeteeeteeeneeeeees 175 Decide which cookies to keep wo tonere 175 Remove unwanted COOKIES ie ececeecteeteeeteeeteeteenteesttesteees 176 Remove unwanted plus ins gt eoch enne a eel eure 177 Remove unwanted ActiveX controls ccceceeeeesseeeteeteetteestreeneees 178 Backing up and restoring programs Backup programs amers salary sata ieee ale eae eda 179 Delete unwanted backups enoro oie Ie E NO 180 Restore a backed up program aniren n a a AR 181 Section 5 Appendix Appendix A Troubleshooting Norton SystemWorks Troubleshooting Norton SystemWorks ccecccecsrcrererree 186 Troubleshooting Norton CleanSweep eescececcerereeeeerenrrrn 188 Troubleshooting Norton AntiVirus eesscccccccccccecresrsnerers 190 Troubleshooting Norton Utilities 00 eeceeceeeeteeeteeeteeene
46. 114 117 What to do if a virus is found If you have files in Quarantine 118 Once a file has been placed in Quarantine you have several options All actions on files in Quarantine must be performed using the Quarantine window To open the Quarantine window 1 A WwW N Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Reports In the Reports pane on the Quarantined items line click View Report Norton AntiVirus Quarantine Quarantined Items 1 File Action View Help A e3 D 42 amp X Ci Add Item Properties Repairltem Restoreltem Deleteltem Submitltem LiveUpdate GERGANA EXE C test files 6 14 01 3 37 10 PM _ Not submitted Quarar Al tems 4 B Quarantined Items 1 amp Backup Items 3 Items submitted to SARC 0 You should attempt to repair this item and return it to its original location If you have files in Quarantine The buttons across the top of the Quarantine window represent all of the actions you can perform on the files in Quarantine The following actions are available Action Result Add Item Properties Repair Item Restore Item Delete Item Submit Item LiveUpdate Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on the files already in Quarantine Provides detailed info
47. 2 contains the following new features Wipe Info is now available for Windows NT Windows 2000 and Windows XP Users running Windows 98 or Windows Me can also use Wipe Info to remove all traces of selected files or folders from a hard disk 21 About Norton SystemWorks Norton AntiVirus 2002 contains the following new features a Norton AntiVirus tools in Windows Explorer For users with Internet Explorer 5 0 or higher and for Windows NT users with the Windows Desktop Update Norton AntiVirus 2002 adds a button and menu to the Windows Explorer toolbar a Expanded email protection Norton AntiVirus now supports email programs that use POP3 and SMTP communications protocols a Automated virus repair Norton AntiVirus can scan and repair your files in the background requiring no intervention from you You receive a report containing the results of the scan Norton SystemWorks features About One 22 Norton SystemWorks is a comprehensive solution to problems affecting your computer s performance Button Checkup Use One Button Checkup to do quick regular scans of your computer s state One Button Checkup finds disk and Windows problems improves performance checks virus protection measures available free disk space and more When you install Norton SystemWorks a regular One Button Checkup is scheduled to run weekly For more information see Give your computer a One Button Checkup on page 49 Norton System
48. 33 Performs a series of tests to diagnose and fix most Windows problems It works alone or with Norton System Doctor continuously checks for Windows problems and alerts you when they occur For more information see Find and fix Windows problems on page 135 Locates and recovers files that are protected by Norton Protection or the Windows Recycle Bin For more information see About UnErase Wizard on page 138 23 About Norton SystemWorks 24 Program and operating system Description Norton Protection Windows 98 Me NT 2000 and XP Speed Disk Windows 98 Me NT 2000 and XP Norton Optimization Wizard Windows 98 and Me System Information Windows 98 Me NT 2000 and XP Adds extra data recovery protection to the Recycle Bin When used in conjunction with UnErase Wizard it provides the most complete recovery system for all deleted or overwritten files For more information see About Norton Protection on page 137 Improves system performance by reorganizing the contents of your disk so that your files are stored in adjacent clusters improving chances of recovering erased files It works with Windows 98 Application Launch Accelerator to make your programs load faster For more information see Optimize disks on page 147 Optimizes the internal structure of the Registry reducing its size on your hard disk and speeding access time to the vital information it
49. 4 System Information 128 virus alert options 116 virus definition service 26 56 virus definitions 26 alternate sources 56 Virus List 123 virus protection alerts 71 enabling 190 system scans 105 updating 57 viruses checking protection status 53 descriptions 26 emergency preparations 19 recovery procedures 13 response 13 Search the online help index for more information 221 viruses continued found by Auto Protect 115 during a scan 114 looking up 123 repairing in Windows 98 98SE Me 115 in Windows NT 2000 XP 117 responding to threats 14 submitting to Symantec 119 subscription service 56 viewing descriptions 124 Visual Basic scripts 27 W Web site Symantec 79 Windows errors 132 finding and fixing problems 135 Norton Utilities tools supported 23 Recycle Bin and Norton Protection 137 safe mode for troubleshooting 190 system tray icon 45 Windows 2000 Professional system requirements 32 Windows 98 system requirements 32 Windows Explorer menu 47 Windows Me system requirements 32 Windows NT system requirements 32 Wipe Info options 162 Wipe Info procedure 163 Windows XP supported by Norton SystemWorks 21 system requirements 32 System Restore after Wipe Info 160 Wipe Info 159 164 accessing from Windows desktop 48 and GoBack 3 Personal Edition 159 and Windows Me XP System Restore 160 characters used to wipe 160 Government Wipe 160 in Norton Utilities 21 launching from CD 48 on Windows
50. 67 189 registry optimization 157 recovering corrupt 203 204 reminders Norton CleanSweep backups 74 removable drive scans 106 removing ActiveX controls 178 Internet browser plug ins 177 Internet cookies 175 177 Internet files 28 Norton SystemWorks 41 unused files and programs 167 unwanted programs 168 Repair Wizard 114 repairing general hardware problems 194 197 in Windows NT 2000 XP 117 unsuccessful 192 viruses in Windows 98 98SE Me 115 with One Button Checkup 49 reports Norton CleanSweep Master Log 74 System Information 129 Rescue Disks creating 61 creating on a hard disk 62 supported platforms 61 testing 63 troubleshooting 186 turning off Auto Protect 62 updating 63 using 121 resources optimization usage 154 responding to virus threats 14 Restore Wizard 168 181 restoring backed up programs 181 boot record and system files 120 running custom virus scans 108 Search the online help index for more information 219 S safe mode Windows 190 Safety Sweep color indicators 167 disabling to remove cookies 176 enabling and disabling 73 168 using 167 scanning automatic 110 creating custom virus scans 107 email messages 109 entire computer 105 for Windows problems 135 from a boot disk 120 individual elements 106 summary 114 with One Button Checkup 49 scenarios correcting computer setup data 198 recovering corrupt registry files 204 205 operating system files 202 203 startup data 199 201 repairing general har
51. 89 x Programs 1695 Programs 172 Programs x 50171 Viruses Displayed Definitions Date 6 13 01 To make sure that you have the latest virus definitions run LiveUpdate For more information see Keep current with LiveUpdate on page 55 To look up virus names 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Reports A OU N In the Reports pane on the Virus List line click View Report You can print the list To print the list m Inthe Virus List dialog box click Print You can also use the list to get more information about a specific virus 123 What to do if a virus is found To get more information about a specific virus 1 In the Virus List dialog box select the virus about which you want more information Click Info 3 When you are done viewing the virus information in the Virus Information window click Close 4 When you are done viewing the list in the Virus List dialog box click Close Look up viruses on the Symantec Web site 124 Because of the large number of viruses the Virus List file does not include descriptions of each virus The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions To look up viruses 1 In the Norton AntiVirus main window click Reports 2 Inthe Reports pane on the Online Virus Encyclopedia line click View
52. 98 and Me only Start or quit monitoring your computer with Smart Sweep and Internet Sweep Load Smart Sweep Internet Sweep on Startup Indicate if Smart Sweep and Internet Sweep should start when you start Windows Automatically Monitor Installs When Loaded Indicate if Smart Sweep should always monitor installation activities when you install programs without asking you Specify Program Names Windows 98 and Me only Indicate the names of installation programs that Smart Sweep should always monitor View or Delete Smart Sweep Internet Sweep Logs View or clear the Smart Sweep Internet Sweep activity text files 73 Norton SystemWorks basics 74 Option Description Backup Restore tab Specify a default backup folder Specify a folder where Norton CleanSweep keeps backups of uninstalled programs The default is a Backup folder inside the Norton CleanSweep program folder Specify confirmation in Uninstall Wizard Indicate if you want Norton CleanSweep to ask you for confirmation before uninstalling a program Specify action in Restore Wizard Indicate if when restoring you want to overwrite a file if it already exists Specify backup reminder for older backups Indicate if you want Norton CleanSweep to ask if you want to keep backups of uninstalled programs after 30 days View tab View Master Log You can view clear save and print the Master Log View folder usage Displays disk space used on avai
53. AY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether you accept the Software 6 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and compu
54. AntiVirus keeps a record of its scanning and virus detection events in the Activity Log It is set by default to record all events you can change this setting in Options For more information see Set Norton AntiVirus options on page 68 You should check the Activity Log occasionally to see what tasks Norton AntiVirus has performed and the results of those tasks to make sure your Options settings are adequate To check the Norton AntiVirus Activity Log 1 Start Norton SystemWorks 2 Click Norton AntiVirus gt Reports 3 Inthe Reports window on the Activity Log line click View Report 4 Scroll through the Activity Log to see the recorded events with the most recent events appearing at the end of the log 5 To see only certain types of events in the Activity Log window click Filter 6 When you are done click Close Keep current with LiveUpdate Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate downloads program updates and protection updates to your computer Your normal Internet access fees apply when you use LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing softw
55. DOS operating system On these operating systems some computer errors may require repair and recovery using the DOS based Norton Utilities Norton Registry Tracker lets you monitor changes to your computer s critical setup data and startup files including Windows Registry keys and Ini files Norton Registry Editor lets you edit the Windows Registry Its Undo feature makes it safer to use than other Registry editing tools 25 About Norton SystemWorks About Norton AntiVirus 26 Norton AntiVirus provides comprehensive virus prevention detection and elimination software for your computer It finds and repairs infected files to keep your data safe and secure Easy updating of the virus definition service over the Internet keeps Norton AntiVirus prepared for the latest threats Note The Norton AntiVirus User s Guide PDF Nav2002 pdf includes extensive information about viruses and how they spread For more information see Access the User s Guide PDFs on page 78 Norton AntiVirus features Norton AntiVirus consists of a memory resident program Auto Protect and a scanning feature that you can schedule or run manually Feature Description Virus definition service Automatically updates your virus definitions For more information see Keep current with LiveUpdate on page 55 Bloodhound technology Detects new and unknown viruses by analyzing an executable file s structure behavior
56. If you are using Windows 98 or Windows Me and a sensor is set to Monitor All Local Hard Drives there should be no more than one instance of that sensor in the Norton System Doctor sensor panel To add or remove sensors 1 Start Norton System Doctor 2 On the View menu click Options 3 Click Active Sensors 4 Do one of the following m To adda sensor in the Available Sensors window select a sensor and then click Add m To remove a sensor in the Current Sensors window select a sensor and then click Remove Performance considerations Some sensor settings may affect computer performance Depending on your operating system and other factors you may have to reset some Norton System Doctor sensors to improve system performance a Ifyou notice a decrease in a drive s performance while Norton System Doctor is monitoring it decrease the frequency with which Norton System Doctor monitors that drive m The Rescue Disk and WinDoctor sensors are system wide and not drive specific Only one of each should be active at any time m If you have Always on Top disabled and Norton System Doctor is docked you cannot move windows past the area that it occupies a The Disk Health sensor continually checks the disk to ensure that it is running optimally However in Windows Me the Disk Health sensor prevents the Me System Restore function from running To enable Windows Me System Restore disable the Disk Health sensor 130 Monito
57. It displays detailed information about the processes running under Windows Among other things it gives you the full list of DLLs for each running process including full path and version information for each loaded module It also shows memory threads and DLL usage for every process Install Process Viewer Install Process Viewer from the Norton SystemWorks CD To install Process Viewer a Insert the Norton SystemWorks CD into your CD ROM drive Click Install Process Viewer In the Process Viewer welcome window click Next A O N Click I accept the license agreement If you click I do not accept the license agreement you cannot proceed with installation 5 Click Next 95 Norton SystemWorks Extra Features Confirm the installation location then click Next Click Next to begin the installation When Process Viewer has been successfully installed click Finish O ON O Click Yes to restart your computer If you need to uninstall Process Viewer Use this procedure if you want to remove Process Viewer from your computer To uninstall Process Viewer 1 On the Windows taskbar click Start gt Settings gt Control Panel gt Add Remove Programs On the Install Uninstall tab click Process Viewer Click Add Remove Click Yes Click Yes to restart your computer a A W N Start Process Viewer 96 You can launch Process Viewer from within Norton SystemWorks or by right clicking its icon in the Wi
58. NTFS volumes check the Speed Disk Global Options that run CHKDSK on an NTFS volume before proceeding If the current disk is a FAT volume a dialog box appears requesting that Norton Disk Doctor be run before the optimization Note Due to the upgrade from the version of NTFS used by Windows NT 4 to the version used by Windows 2000 NTFS volumes that have undergone this transition are not checked before optimization When running Windows NT 4 run Norton Disk Doctor manually before optimization Optimize disks Prepare your computer Before running Speed Disk you need to prepare your computer The steps you need to take are listed below Step For more information Backup your files Delete temporary files Complete installing or uninstalling Run Norton Disk Doctor or CHKDSK Analyze disk fragmentation Windows NT Windows 200 and Windows XP Set Speed Disk options Close all programs Windows 98 and Windows Me Refer to your system documentation Refer to your system documentation See If you are optimizing for the first time on page 146 and your system documentation See If you are optimizing NTFS volumes on page 146 See Analyze disk fragmentation on page 150 See Customize Speed Disk on page 151 Refer to your system documentation Optimize disks If you followed the suggestions listed in Before optimizing on page 146 you are ready to optimize a
59. Norton AntiVirus Windows tray icon then select one of the following a Disable Auto Protect m Enable Auto Protect Be sure to enable Auto Protect when you have completed your task to ensure that your computer remains protected Temporarily disable Norton System Doctor If you want to perform tasks on your computer that require that no other applications are running you can prevent Norton System Doctor from loading when you start Windows using the following procedure To disable or enable Norton System Doctor 1 On the SystemWorks main menu click Options gt Norton Utilities 2 Click Startup Programs 3 Check or uncheck Norton System Doctor 4 Click OK Temporarily disable Norton CleanSweep Before upgrading your system you must disable Smart Sweep and Internet Sweep You can use the Norton CleanSweep Windows tray icons to disable Smart Sweep and Internet Sweep To disable Norton CleanSweep 1 Move your mouse cursor over the Norton Tray Manager Windows tray icon 2 Do one of the following m Right click the Smart Sweep icon then click Close m Right click the Internet Sweep icon then click Close 3 On the warning dialog box click OK Access Norton SystemWorks To enable Norton CleanSweep 1 On the SystemWorks main menu click Options gt Norton CleanSweep Click Smart Sweep Internet Sweep Click Turn Smart Sweep Internet Sweep on Click OK Use the Windows Explorer toolbar Norton SystemWorks adds
60. Norton SystemWorks User s Guide Norton SystemWorks Norton SystemWorks User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Copyright Notice Copyright 1995 2001 Symantec Corporation All Rights Reserved Documentation version 5 0 PN 07 30 00471 NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation Peter Norton Group 20330 Stevens Creek Boulevard Cupertino CA 95014 Standard Template Library This product utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation Silicon Gra
61. OK If you want to view more information about a component In the program selection dialog box you can view more information about a program component before you remove it If the component is a text file you can view its contents if it is a program file you can view its Windows system information To view information about a component 1 Inthe Uninstall Wizard click View The components selected for removal are checked In the dialog box select a component to view Click View Click OK 171 Removing unwanted files and programs 172 Use summary information When the Uninstall Wizard is finished a Summary dialog box displays the completed activity This activity is also recorded in the Master Log The summary includes the following Date and time the uninstallation was performed Name of the component that was uninstalled Backup destination if applicable Description of the program Number of bytes deleted For more information see Use the Norton CleanSweep Master Log on page 74 C H A P T E Removing Internet clutter When you visit a Web site you accumulate temporary cache files cookies browser plug ins and ActiveX controls Many of these files are used once but remain on your hard disk Uninstall programs and remove files Norton CleanSweep uses the following features to uninstall programs and remove files downloaded from the Internet Internet Uninstall uninstalls programs downloaded
62. Report The Symantec Web site opens in your Internet browser 3 Use the links on the Web page to access the virus information for which you are looking Norton Utilities 126 C H A P T E Finding and fixing problems Norton System Doctor continuously monitors your computer to keep it running at peak efficiency However if disk or Windows problems occur you can diagnose and fix these problems quickly using Norton Disk Doctor and Norton WinDoctor Note The Norton SystemWorks bootable CD does not support running Norton Disk Doctor on NTFS partitions or FAT16 drives with 64 KB clusters available in Windows NT Windows 2000 and Windows XP only If you need support for this capability install the complete Norton Disk Doctor package on your computer About Norton Utilities alerts When Norton Utilities detects a problem with your computer it displays a message These messages called alerts take several forms They may appear when you are running other programs and Norton Utilities detects a problem For example if Norton System Doctor finds a problem it displays an alert Normally Norton System Doctor notifies you of a problem by displaying a red light sensor Alerts do not appear unless you set the sensor properties to Display Alarm Message Alarm Norton System Doctor x A E EERTE Fescue Disk NC TICE of date A Click here for details 127 Finding and fixing problems Access info
63. Set Norton Utilities options There are many options that you can set in Norton SystemWorks To customize Norton Utilities 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Options gt Norton Utilities 3 Click the General Settings tab to control the display of splash screens introductory information and use of ScanDisk 4 Click the Startup Programs tab to set the Norton Utilities applications Norton Disk Doctor and Norton System Doctor that launch when Windows starts 5 Click Recycle Bin to specify the status of the Recycle bin when you open it You can set this option to open Norton UnErase Wizard recently deleted files all protected files or the standard Recycle Bin 6 Click Norton Protection to define how to protect deleted files 7 Click OK Norton System Doctor startup options Norton System Doctor continuously monitors your computer to keep it free of problems and running at peak efficiency It can alert you immediately when conditions require attention and can fix many problems automatically without interrupting your work To take full advantage of the monitoring capabilities of Norton System Doctor leave it running at all times You can also specify whether you want Norton System Doctor to automatically start when Windows starts While the default settings are ideal for most users Norton System Doctor is customizable For example you can m Specify the conditions Norton System Doctor
64. Space Check Virus Definitions Check Auto Protect Check Last Virus Scan Check 50 Work with Norton SystemWorks To perform a One Button Checkup 1 2 On the Windows taskbar click Start gt Norton SystemWorks In the Norton SystemWorks main window click Begin Scan One Button Checkup scans your computer and displays any problems found Norton SystemWorks x 9 symantec a LiveUpdate a A ions vHelp Norton Utilities One Button Checkup Norton AntiVirus g Registry Scan Js era Norton CleanSweep C or incorrect entries in the N Extra Features w registry Program Integrity Scan NojEtrors 7 Finds missing application files Click the Free Space Check No Errors underlined text to view details Measures available free disk space No Errors Z Auto Protect Check No Errors Checks to see if Norton AntiVirus xl DanS M Sec i complete egi Click the mouse button over the underlined text for more information Norton SystemWorks 2002 Click Begin fix to repair any problems To see more information about an individual scan click the underlined text If any errors are found click Begin fix to fix the problems One Button Checkup reports as each problem is fixed If it can t fix a problem it prompts you to launch another program to fix the problem manually To launch another program click the underlined item If you have repaired any program
65. Virus In the Norton AntiVirus main window click Scan for Viruses A WOW N Select the scan that you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs Click Schedule In the scheduling dialog box check Show multiple schedules To set an additional schedule click New on O A Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 9 When you are done click OK 111 Protecting disks files and data from viruses Edit scheduled scans You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 2 3 4 ol Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruses Select the scan that you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs Click Schedule Change the schedule as desired Click OK Delete a scan schedule 112 You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 2 3 4 ol Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Scan for Viruse
66. WS USER RSC There may be several backups of the SYSTEM and USER files with extension such as NSO NS1 SW0O or NUO Try all of these in the order of newest to oldest Note When restoring the Registry always restore both of the Registry files SYSTEM DAT and USER DAT 203 Troubleshooting Norton SystemWorks 204 To recover corrupt Registry files with the Windows 98 Me Registry backup Try to restore the Windows Registry with a backup copy Windows made of the Registry the last time you successfully started your computer 1 2 Start or restart your computer While Starting Windows is on your screen press and release the F8 key Alternately you can hold the Ctrl key down while your computer starts Choose the Command Prompt Only option At the command prompt change to the directory where Windows is installed Cusually C WINDOWS For example type C and press Enter Then type CD WINDOWS and press Enter Type the following commands and press Enter after each one system da0 and user da0 contain zeroes attrib h r s system dat attrib h r s system da0 attrib h r s user dat attrib h r s user da0 Rename system dat and user dat to system bak and user bak Type the following commands and press Enter after each one ren system dat system bak ren user dat user bak Then type the following commands and press Enter after each one copy system da0 system dat copy user da0
67. Works features About Norton Utilities Unexpected problems can negatively affect the best protected computer The logical structures of your hard disk might become corrupted You might accidentally delete an important file or an entire folder of important files A system crash might erase startup and configuration settings making your computer unusable Norton Utilities gives you the best chance of recovering from these problems Norton Utilities is a collection of programs that find and fix common disk problems ensure complete system recovery from crashes and repair Windows problems Norton Utilities programs include Program and operating system Description Norton System Doctor Windows 98 Me NT 2000 and XP Norton Disk Doctor Windows 98 Me NT 2000 and XP Norton WinDoctor Windows 98 Me NT 2000 and XP UnErase Wizard Windows 98 Me NT 2000 and XP Monitors and analyzes various parts of your computer including disk and CPU usage disk integrity system integrity network throughput Internet site access time and more For more information see Monitor your computer s health on page 129 Performs a series of surface analysis tests to ensure the integrity of your disks and repairs problems It works alone or with Norton System Doctor continuously monitoring for disk problems and alerting you when they occur For more information see When to use Norton Disk Doctor on page 1
68. YMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED 1 License The software which accompanies this license collectively the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish to you Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or
69. a Hard disk boot sector invalid m Please insert a boot disk m Please insert a valid boot disk and press any key Warning Never use Rescue Disks made on another computer Rescue Disks contain information specific to the computer on which they were made If you don t have Rescue Disks see To recover startup data with the Emergency Disks on page 200 To recover startup data with Rescue Disks 1 Insert the Rescue boot floppy disk into the startup drive Turn on your computer and wait for the Rescue Disk screen to appear 3 Use the DownArrow key to select Rescue Recovery and press Enter The Restore Rescue Information dialog box appears Rescue Restore examines your computer s boot records and partition table information and automatically selects any damaged Rescue Restore items to be restored Caution If Rescue Restore does not detect any startup file problems the Items To Restore check boxes will be cleared Do not proceed with the restore process Press Esc to exit 4 If Boot Records Partition Tables or both are selected press Alt R to restore the information A confirmation box appears twice that lets you verify the information you are about to restore 199 Troubleshooting Norton SystemWorks 200 5 Press Enter and follow the on screen instructions 6 Remove the disk from the startup drive and restart your computer If the problem has been fixed your computer will start normally You can use
70. a How to Help Help for Norton SystemWorks dialog boxes When you request Help while working in a Norton SystemWorks dialog box the Help displayed is specific to that dialog box To get Help for a Norton SystemWorks dialog box a In the dialog box click Help 76 For more information How to Help How to Help explains procedures you are likely to perform using Norton SystemWorks You can access these topics through the Contents and Index tabs To get How to Help with Norton SystemWorks 1 In the Norton SystemWorks main window click Help On the Help menu click Norton SystemWorks Help 3 Inthe Help window select one of the following m Contents Search for Help by topic m Index Search for Help by key word To get How to help with GoBack 3 Personal Edition 1 In the Norton SystemWorks main window click GoBack On the GoBack 3 Personal Edition main menu click Help 3 Inthe Help window select one of the following m Contents Search for Help by topic m Index Search for Help by key word Contents and Index tabs are also available on many other Help windows and can always be used to search for Help GoBack 3 Personal Edition tutorial GoBack 3 Personal Edition provides a tutorial that demonstrates how to use the program To use the GoBack 3 Personal Edition tutorial 1 In the Norton SystemWorks main window click GoBack gt Lauch GoBack 2 On the GoBack 3 Personal Edition main menu click Tutorial 77 Nor
71. ads but you are experiencing other problems To revert from the boot level 1 Restart your computer When the GoBack Boot Screen appears press the spacebar In the GoBack Boot Menu dialog box click Revert Drive GoBack Boot Menu Revert Drive Attempt to repair any problems Disable GoBack GoBack is currently ENABLED Boot from Floppy Boot from floppy with GoBack drivers installed GoBack 3 Personal Edition then analyzes its logged data and lists times to which you can revert 4 Ifyou want to see information about other possible times click More Times select another time and click Yes 5 Select a time and click Revert GoBack 3 Personal Edition restores everything on the hard disk to the way it was at the selected time 6 If your computer still does not start correctly repeat steps 1 through 4 and select a different time If your computer is able to start Windows you can use GoBack 3 Personal Edition to select a different time to which to revert your hard disk 86 Work with GoBack 3 Personal Edition To revert from Windows Double click the GoBack 3 Personal Edition icon In the GoBack 3 Personal Edition main window click Revert your hard drive GoBack 3 Personal Edition then analyzes its logged data and lists times to which you can revert In the hard disk revert list select a time then click Revert Now GoBack 3 Personal Edition restarts your computer and restores everything on the hard d
72. age The default fragmentation percentage threshold is determined by the disk s fragmentation level and is managed by the Auto Threshold feature For example if you set the fragmentation threshold to 5 within the recommended range Speed Disk begins optimizing in the background when the level reaches 5 Optimize registry and swap files To set an optimization schedule by threshold _ Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton Utilities 3 Click Optimize Performance 4 Click Speed Disk 5 In the Select a View pane click Schedule Options 6 Check Optimize Based On Threshold Auto Threshold is enabled by default causing Speed Disk to optimize the selected disk when fragmentation goes over an amount determined by the disk characteristics 7 To specify another threshold check Only Optimize Drive If Fragmentation Exceeds and enter a percentage value The recommended percentage is between 2 and 5 This ensures that Speed Disk optimizes the disk when the fragmentation percentage reaches the level you specify at the scheduled time 8 Click Apply The threshold setting only applies to disk optimizations that you schedule The schedule must be enabled for this setting to take effect Optimize registry and swap files Windows creates a special file on your disk called a swap file also called a paging file This file is used to create additional memory so your Windows programs c
73. all memory blocks belonging to the selected process Contains information about base address protection size and state for each memory block Displays version information about the selected module You can display version information by double clicking the appropriate line in the main or module window Switches to another open application Brings any open windows of the selected application to the front 97 Norton SystemWorks Extra Features Task Description Set priority Lets you specify a new priority for the selected process Kill process Ends the selected process Use caution with this feature Killing a process can cause undesired results including loss of data and system instability For Windows applications click Notify in the Kill dialog box to give the application a chance to quit normally Use Process Viewer After installation Process Viewer places an icon in the Windows system tray You can use this icon to access Process Viewer s features To use Process Viewer 1 In the Windows system tray right click the Process Viewer icon then click Open Process Window On the Process Viewer window click an activity On the Process Viewer menu click Process Select an item Activities you can perform in Process Viewer include 98 Reload Process list Refreshes the list of currently running processes Save Current View Saves information about current processes in a text file Pr
74. also fragmented the disk head may have to hunt for adequate free space to store temporary files or newly added files Fragmentation also affects video and other multimedia performance For example if a multimedia file such as a movie is being played and the movie file is fragmented the player may have to wait for the disk head to locate the next fragment to load How fragmentation affects overall performance Speed Disk optimizes fragmented files by rearranging file fragments into adjacent or contiguous clusters When the disk head can access all of the file data in one location the file is read into memory faster Speed Disk also creates contiguous free space on the disk improving system performance when you add new files This is especially helpful under low disk space conditions where free space fragmentation can cause newly added large files to be fragmented from the start Differences between optimization and defragmentation The terms defragmentation and optimization are often used interchangeably but they are not the same Defragmentation is the process of rearranging the way files are organized on a disk so that the data comprising each file is stored in adjacent or contiguous disk clusters Optimization maximizes the usable free space on a disk by grouping files based on how they are accessed The most frequently used files are placed at the beginning of the disk for fast access Infrequently used files are placed out o
75. an make maximum use of available system resources The size of the file changes dynamically in response to demand for memory space This can cause significant fragmentation of the file which in turn reduces performance Another Windows component that can affect system performance is the Windows Registry The Registry is a dynamic database of configuration settings for both the operating system and applications Over time the internal structure of this database can become disordered This disorder can also affect system performance Norton Optimization Wizard sets a minimum swap file size to reduce file fragmentation and reorganizes the Windows Registry data for efficient storage and retrieval 157 Improving a computer s performance 158 Close all programs before you run Norton Optimization Wizard Ifa program attempts to alter the Registry while Norton Optimization Wizard is optimizing it the settings it is attempting to save are lost Also do not empty the Recycle Bin or change Windows settings during Registry optimization To optimize your Registry and swap files 1 a A W N 8 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Optimize Performance Click Optimization Wizard Click Next Norton Optimization Wizard checks your swap file and makes a recommendation Click Next Norton Optimization Wizard offers to optimize your Registry Click Next Norton Optimizat
76. are code are also called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of downloading and installing program updates It saves you the trouble of locating and downloading files from an 55 Norton SystemWorks basics 56 Internet site then installing them and deleting the leftover files from your disk About protection updates One of the most common reasons for computer virus infections is that you have not updated your protection files regularly Symantec provides online access to protection updates by subscription The virus definition service provides access to the latest virus signatures and other technology from Symantec Norton AntiVirus Norton SystemWorks Norton Internet Security and Symantec AntiVirus for Palm OS use the updates available from the virus definition service to detect the newest virus threats About your subscription Your Symantec product includes a complimentary limited time subscription to protection updates for the subscription services used by your product When that subscription is due to expire you are prompted to renew your subscription when you use LiveUpdate to retrieve protection updates For more information see Subscription policy on page 210 If you do not renew your subscription you can still use LiveUpdate to retrieve program updates However you cannot retrie
77. cccsseceeeesssseeessneeees 103 Scan disks folders and files oo cece ccccccscceeestseeeeseseeeeeesseeeenes 105 Request a full system scan Tere niesna 105 Scan individual element 00 cceccccccccccccceeesseeceeesseeeeeesseeeeees 106 About customi Scans eenen aten sa fed HORA eho eae eens ate 106 GhEALesa CUSTOM SCAG 5 5 0 aoe odadsa te ads achavncnd atin ia dele ATRE 107 RUM lt AsCUSTOM SCAN eeur Senses E EAEE EAN 108 Delet a CUSTOM SCAN eitri ane e a a E eat 108 Se n mail MeSsages sonna diina a a ath 109 Ensure that email protection is enabled wo ee 109 Enabl timeout protection serseinei iira ao nena 109 If problems are found during a Scan i e crete eeenteeeenees 110 Schedule automatic Virus SCANS o ccccecceccscesssssseceeceeeeseetesssseseeeeeeess 110 Schedule A CUSIGMSCAN enin 5 cove de ear othe MTR AAI 110 Edit sched led Scns neinei eae n e a i 112 Delete a scan schedule ccc ccccccecceeeeceeceeeeceecceceeeecseseeeeuuaeanaaa 112 Chapter 8 Section 3 Chapter 9 Chapter 10 What to do if a virus is found If a virus is found during a SCAN oes eeeesteetteeteenteerteeettees 114 Review the repair details i e i tianiviatnns hos ai a ii 114 Usesthe Repair Wizard sonnia I ERA EE ARSA 114 If a virus is found by Auto Protect eecccccccecccccecrcereneree 115 If you are using Windows 98 98SE Me ccccccccccerecerse 115 If you are using Windows NT 2000 XP esccscscccccecerse 117 If you have files in Quara
78. ck 3 Personal Edition was disabled To disable GoBack 3 Personal Edition from within Windows 1 Do one of the following a On the Windows taskbar click Start gt Programs gt GoBack a On the Windows XP taskbar click Start gt All Programs gt GoBack 2 In the GoBack 3 Personal Edition main window click Options 3 In the GoBack Options dialog box click Disable GoBack To disable GoBack 3 Personal Edition from the GoBack Boot Screen 1 Press the spacebar when the GoBack Boot Screen appears 2 In the GoBack Boot Menu dialog box select Disable GoBack Customize GoBack 3 Personal Edition 88 The default settings for GoBack 3 Personal Edition provide a safe and efficient way to protect your data However you can adjust them to optimize system performance or disable options that do not apply About GoBack 3 Personal Edition options GoBack 3 Personal Edition options are organized on tabs for easy access Open the Options dialog box You change GoBack 3 Personal Edition settings through the Options dialog box Work with GoBack 3 Personal Edition To set GoBack 3 Personal Edition options 1 4 5 Do one of the following a On the Windows taskbar click Start gt Programs gt GoBack a On the Windows XP taskbar click Start gt All Programs gt GoBack In the GoBack 3 Personal Edition main window click Options Click a tab that contains the options that you want to change Option Descriptio
79. ck 3 Personal Edition on page 81 28 Norton SystemWorks features About Symantec Web Symantec Web provides additional ways to protect your computer using Web based tools For more information see Norton SystemWorks Extra Features on page 93 About Process Viewer Process Viewer is a utility that displays detailed information about the processes running on your computer under Windows Process Viewer is installed separately from the rest of Norton SystemWorks For more information see Process Viewer on page 95 29 About Norton SystemWorks 30 C H A P T Installing Norton SystemWorks Before installing Norton SystemWorks take a moment to review the system requirements listed in this chapter Windows 98 and Windows Me users should have some blank 1 44 MB disks available to make Rescue Disks Warning If you have an emergency do not install Norton SystemWorks and do not start Windows Any new files copied to your hard drive might overwrite existing data Starting Windows also writes to your hard drive The Windows swap file could overwrite data that you wish to recover For more information see Emergency procedures on page 13 System requirements To use Norton SystemWorks your computer must have one of the following Windows operating systems Windows 98 98SE Windows Me Windows NT 4 0 Workstation with service pack 6 or higher Windows 2000 Professional Windows XP Professional o
80. combination Feature Description Fast amp Safe Cleanup Smart Sweep Internet Sweep Backup and Restore Wizards Frees hard disk space by finding and deleting files that are safe to remove such as temporary files Internet browser cache files and the files in the Windows Recycle Bin For more information see Removing unwanted files and programs on page 167 Smart Sweep removes unwanted files and programs For more information see Removing unwanted files and programs on page 167 Internet Sweep removes unwanted cache files cookies plug ins and ActiveX controls installed from the Internet For more information see Removing Internet clutter on page 173 Compresses and backs up infrequently used programs The restore feature ensures that all of the program s related files are restored when you want to use the program again For more information see Backing up and restoring programs on page 179 About GoBack 3 Personal Edition GoBack 3 Personal Edition is system recovery software that integrates into your computer s operating system and records all changes to your hard disk Any time your system experiences a problem due to a bad installation or system crash use GoBack 3 Personal Edition to revert your hard disk to a stable state GoBack 3 Personal Edition is installed separately from the rest of Norton SystemWorks For more information see Revert your hard disk with GoBa
81. contains It also sets your swap file s minimum size to the optimum setting for your system and works with Speed Disk to move the swap file to the front of your hard disk for maximum efficiency For more information see Optimize registry and swap files on page 157 Reports on common device information as well as hard to find details about your computer including memory logical and physical characteristics of your disks including partitions network connections and your Internet connection For more information see Access information about your computer on page 128 Norton SystemWorks features Program and operating system Description Wipe Info Windows 98 Me NT 2000 and XP Image Windows 98 and Me DOS based repair and recovery Windows 98 and Me Registry management Windows 98 and Me Permanently removes unwanted files so that they never can be recovered by a file recovery program It can also wipe the free space on your hard disk ensuring that previously deleted information is not left on your hard disk For more information see Eliminating data permanently on page 159 Creates a snapshot of critical disk information The boot record file allocation tables FAT and root directory data The UnErase Wizard UnFormat and Norton System Doctor use this information The Windows 98 and Me operating systems are actually applications that run on top of the DOS or MS
82. cy Disk 1 into the floppy disk drive and restart your computer The Emergency program runs in DOS Ensure that Antivirus is selected and press Enter to begin the Norton AntiVirus Emergency program Follow the on screen instructions for inserting and removing the Emergency Disks The Emergency program automatically scans your computer and removes viruses When the Emergency program is done remove the Emergency Disk in the floppy disk drive and restart your computer If you are using the CD as an Emergency Disk If you are using the Norton SystemWorks CD as an Emergency Disk use this procedure whenever you are instructed to insert Emergency Disk 1 You can ignore all instructions to change disks as all necessary information is on the CD To use the CD as an Emergency Disk 1 2 Insert the Norton SystemWorks CD into the CD ROM drive Restart your computer The Emergency program scans your computer and removes viruses Look up virus names and definitions Look up virus names and definitions You can look up a virus name from within Norton AntiVirus The Virus List dialog box lists the viruses in the current virus definition service files Virus List 2 x Display far Viruses 7 Virus Name Infects Info Print 1054 Programs 1097 Programs 1106 Programs Help 133 Programs _1403 Programs Find _1403 x Programs _1458 4 Programs Find next 1522 Programs 1587 Programs 1689 Programs 16
83. d in Windows NT Windows 2000 and Windows XP in Analysis charts by changing the Legend colors The changes you make apply to all charts and drive maps To customize drive map colors in Windows NT 2000 XP 1 a A OO N Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Optimize Performance Click Speed Disk In the Select a View pane select one of the following m Optimization Map m Analysis Click any color in the Legend In the Color dialog box click or create a new color Click OK 155 Improving a computer s performance Follow this procedure to customize drive map colors in Windows 98 Me To customize drive map colors in Windows 98 Me 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton Utilities 3 Click Optimize Performance 4 Click Speed Disk 5 In the Speed Disk main window click Show Map if necessary 6 Click Legend 7 Click any color in the Legend 8 Inthe Color dialog box select a color from the basic colors display 9 If you want to create a color in the Color dialog box click Custom Color 10 Click OK Schedule optimization 156 In addition to scheduling times for disk optimization Speed Disk Schedule Options let you select a fragmentation threshold When the selected disk reaches the specified degree of fragmentation Speed Disk automatically optimizes it You can select Auto Threshold or enter a percent
84. d can recover files that were not first protected with Norton Protection enable Norton Protection to ensure the successful recovery of all deleted files You can search for a deleted file by its file name and by words that you think the file may contain This is especially useful if you can t remember the file name but you do remember its contents Recover a file with UnErase Wizard When you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin However Windows does not detect files that were erased or overwritten by applications running in Windows or erased from a command prompt Norton Utilities can help you recover these files Norton Protection guards against losing files the Recycle Bin does not protect In Windows 98 Windows Me Windows NT Windows 2000 and Windows XP UnErase Wizard can help you restore unprotected files If you use UnErase Wizard in Windows NT 2000 XP In Windows NT Windows 2000 and Windows XP a file may not be intercepted if the file is in the Exclusion List or Norton Protection is disabled If files are deleted that are not intercepted by the Recycle Bin or Norton Protection they are not recoverable in Windows NT Windows 2000 or Windows XP systems However if the volume is not NTFS and you have a Dual Boot system you can start in Windows 98 Windows Me or DOS and use that version of UnErase to recover the file Recover a file with UnErase Wizard When
85. d your Rescue Disk set Do not create your Rescue Disk set on drive C Work with Norton SystemWorks To create Rescue Disks 1 At the top of the Norton SystemWorks main window click Rescue 2 Select the drive that you want to use to create the Rescue Disk set To create a floppy disk set select drive A Click Create Label the seven disks as specified in the Basic Rescue Disk List window then click OK 5 Insert the disks as requested Test your Rescue Disks At the end of the Create Rescue Disks process you are prompted to test your disks This requires that you restart your computer using the Rescue Disks To test your Rescue Disks 1 Close all open Windows programs 2 Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A then click Restart If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem For more information see My Rescue Disk does not work on page 186 Press Escape to exit to DOS Remove the disk from drive A and slide open the plastic tab on the back of the disk to write protect it 5 Restart your computer Update your Rescue Disks You can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disks without having to recreate them If you are updating a floppy disk set make sure your disks are not write protected b
86. dex for more information 213 custom virus scans change schedule 112 creating 107 creating multiple schedules 111 delete schedule 112 deleting 108 running 108 scheduling 110 customizing GoBack 3 Personal Edition 88 LiveUpdate 70 Norton AntiVirus 68 71 Norton CleanSweep 72 75 Norton System Doctor 67 Norton SystemWorks 65 66 Norton SystemWorks installation 35 Norton Utilities 67 68 Process Viewer 99 Speed Disk 151 154 Wipe Info 161 D defining virus scans 107 defragmentation versus optimization 145 deleting custom virus scans 108 virus scan schedule 112 dialog box Help 76 disabling automatic LiveUpdate 59 Auto Protect 45 GoBack 3 Personal Edition 88 Norton CleanSweep 46 Norton System Doctor 46 Safety Sweep 73 Smart Sweep Internet Sweep 73 disk analysis 150 checking with Norton Disk Doctor 134 configuring 193 customizing optimization 151 errors 132 fixing problems 134 135 initial optimization 147 map colors 155 optimization settings 153 214 Search the online help index for more information disk continued performance 143 reverting hard disk with GoBack 3 Personal Edition 86 space for file expansion 149 freed by optimization 145 viewing space allocation 74 Disk Druid 133 Disk Editor 194 more information 17 disks for emergency recovery 60 DOS recovery procedures before you begin 195 common 194 205 startup 194 203 DOS based programs 25 Disk Editor 194 Norton Disk Doctor 194 UnErase 194 UnFormat 194
87. discharge CMOS checksum error CMOS information not found using defaults Date and time not set run setup Drive x error Hard disk error Hardware information lost run setup HDD controller failure Memory size mismatch run setup Unexpected amount of memory found run setup The error may also be related to a partition table or boot record problem For more information see Recover startup data on page 199 To correct computer setup data 1 2 Turn on your computer As your computer starts press the key combination to enter the setup program The correct key or key combination is usually shown on the screen as the computer first starts Update the CMOS settings For more information see your computer manufacturer s documentation Many computers will update the CMOS with appropriate settings simply by running the setup program and saving the values when you exit Troubleshooting disk errors on Windows 98 and Windows Me Recover startup data When the POST process is complete the hard drive is accessed for startup information if your A drive does not contain a disk The first piece of startup information is the master boot record which contains the partition table The next piece of startup information is the boot record of the startup partition If any of the information in the master boot record partition tables or boot record is corrupt or missing a message similar to the following displays
88. disk and create a new Rescue Disk set 1 Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK a BR W N Troubleshooting Norton CleanSweep 188 Use these suggestions to help solve problems encountered while running Norton CleanSweep I can t install Norton CleanSweep m Installation issues You should disable the Fast amp Safe Cleanup Scheduler before reinstalling or uninstalling Norton CleanSweep Do not install an older version of Norton CleanSweep over this version If you want to install a previous version of Norton CleanSweep uninstall this version first restart your computer and then install the older version m System requirements issues Check that your computer meets the minimum system requirements to install Norton SystemWorks For more information see System requirements on page 31 While most components of Norton CleanSweep might function correctly you should not use Norton CleanSweep in a multiple processor environment Troubleshooting Norton CleanSweep How do delete files that Norton CleanSweep has marked red Items marked red indicate that their removal might endanger the stability of your computer s system files Norton CleanSweep does not let you delete files marked red You should not remove these files unless you are sure that they ar
89. disk for the first time Windows 98 and Windows Me optimization procedures are different than Windows NT Windows 2000 and Windows XP procedures Note On disks with more than 6000 folders or folders with more that 2000 large files files larger than 5MB the initial Speed Disk scan will run very slowly and may even appear to stop You should always allow the scan to complete 147 Improving a computer s performance 148 To optimize a disk in Windows NT 2000 XP Start Norton SystemWorks _ In the Norton SystemWorks main window click Norton Utilities Click Speed Disk In the Speed Disk dialog box under Select a Drive select the disk that you want to optimize the default disk is C 2 3 Click Optimize Performance 4 5 6 Under Select a View select one of the following a Optimization Map Lets you optimize disks After you start optimizing the drive map shows the file types in the colors displayed in the Legend a Analysis Lets you generate statistics about a selected disk a Drive Options Lets you customize file placement on a disk m Schedule Options Lets you set an optimization schedule for each disk a Legend Lists the file types represented by the colors in the drive map 7 Click Start Optimizing Use the following procedure to optimize a disk in Windows 98 or Me To optimize a disk in Windows 98 Me 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton U
90. duct Write down the serial number or click Print to get a copy of your registration information for future reference Click Next Select whether you want to use your existing profile the next time you register a Symantec product or type the information as part of registration Click Finish If you have chosen to install Norton AntiVirus you are asked to review the subscription service information then click Next Norton SystemWorks Information Wizard xj Welcome i Registration Default Settings Default Settings 5 Finish z The following default options have automatically been set for you If you d like to change them you can go to the Options menu in Norton SystemWorks gt One Button Checkup performs a comprehensive checkup of your computer once a week Norton AntiVirus automatically updates your virus protection when you are on the Internet and runs a weekly scan of your local hard drive s Norton AntiVirus AutoProtect protects you from viruses as you work Norton Protected Recycle Bin provides extra data recovery protection for deleted and overwritten files 39 Installing Norton SystemWorks 15 16 17 18 Review the default post install tasks Norton SystemWorks will perform automatically The tasks are m One Button Checkup performs a comprehensive checkup of your computer once a week a Norton AntiVirus automatically updates your virus protection when you are on the Internet and runs a
91. dware problems 196 197 scheduling 58 custom virus scans 110 Fast amp Safe Cleanup 75 LiveUpdate 58 One Button Checkup 51 optimization 157 virus scans 110 Script Blocking 27 Security Updates Web page 79 sensors adding and removing 130 Norton System Doctor Disk Health sensor 130 serial number Norton SystemWorks 39 Service and Support 207 shortcuts Norton Tray Manager 45 Smart Sweep Internet Sweep and Uninstall Wizard 169 enabling and disabling 73 logs 73 monitoring 169 options 73 220 Search the online help index for more information software backing up 168 uninstalling 167 172 174 Speed Disk Analysis View options 155 Auto Threshold 157 custom disk optimization 151 customizing Optimization Map colors 155 drive options 151 154 file placement after optimization 153 optimization 144 on Windows 98 Me 148 on Windows NT 2000 XP_ 148 options 151 156 starting from the CD ROM drive 14 Norton SystemWorks from Start menu 44 from Windows system tray icon 45 options 66 with GoBack 3 Personal Edition installed 87 startup automatic One Button Checkup 51 Auto Protect failure to load 190 emergency procedures 15 GoBack 3 Personal Edition behavior 85 Norton System Doctor options 131 virus protection alert 71 startup recovery procedures correcting computer setup data 198 details 194 203 emergency 15 recovering operating system files 202 203 startup data 199 201 repairing general hardware problems 194 197
92. e 177 Removing Internet clutter Remove unwanted ActiveX controls 178 ActiveX controls enhance Web pages with interactive content ActiveX controls activate when you visit a Web page containing ActiveX content The first time a page is visited its ActiveX controls are downloaded to your hard disk Internet Sweep monitors ActiveX controls and monitors their location All ActiveX controls are safe to remove you do not need to back them up If you revisit a Web site whose ActiveX control you removed it downloads the control again Norton CleanSweep does not let you remove the ActiveX controls that are used by the Windows 98 desktop It lets you view and remove only those ActiveX controls that are downloaded from the Internet Note Before removing ActiveX controls close your Internet browser if it is open To remove ActiveX controls 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton CleanSweep gt Internet Click ActiveX Cleanup Do one of the following m To remove all ActiveX controls click Select All a To mark specific ActiveX controls for removal check the check boxes next to the ActiveX controls that you want to remove Click Clean 6 In the ActiveX Control Cleanup Wizard follow the on screen instructions to remove the ActiveX controls 7 Inthe ActiveX Control Cleanup dialog box click Close C HAPTE Backing up and restoring programs Norton CleanSweep
93. e serious problems to come Why performance degrades A hard disk is a set of stacked disks onto which data is recorded in concentric tracks A disk head is like a phonograph arm but in a more fixed position As the disk spins two disk heads one on each side of the disk write or read the information on the tracks How and where your data is organized on your disks affects your computer s performance All of your files applications and the Windows operating system are stored on your computer s disks Over time the bits of information that make up your files get distributed all over the disk This is known as fragmentation Fragmentation creates inefficient conditions when you want to store and retrieve information on or from a disk The more that you use your computer the worse it gets A fragmented disk can cause the entire computer to slow down Over time fragments of a file may be scattered in several places in a totally different area of the disk away from the original location of the file These multiple file fragments are tracked in the disk catalog or Master File Table MFT which also grows with the addition of location information 143 Improving a computer s performance Speed Disk optimizes an entire disk s files directories the MFT swap files and security meta data You can optimize without restarting your computer and optimize in only one pass even after optimizing swap files Intelligent analysis place
94. e Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer For more information see If you need to use Rescue Disks on page 121 Rescue Disks can and should be updated whenever you update your virus protection install new software or make changes to your hardware Create a Rescue Disk set Rescue Disks can be created at any time You can start the Rescue Disk Wizard from the Norton SystemWorks main window If you start the Rescue Disk Wizard from the Norton SystemWorks main window temporarily disable Auto Protect while you are creating the Rescue Disk set If you do not restart your computer after creating Rescue Disks remember to enable Auto Protect again For more information see Temporarily disable Auto Protect on page 45 If you are creating a Rescue Disk set on floppy disks you will need seven formatted 1 44 MB disks Note If you choose to create Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive your Rescue Disk set is placed in a folder on the selected disk Make sure you also have a bootable floppy disk in a safe location This disk should contain the network drivers or other files necessary to start your computer and access the drive on which you place
95. e Norton SystemWorks minimum requirements GoBack 3 Personal Edition has the following system requirements m 200 MB of available hard disk space m Screen display capable of 800 x 600 resolution Before installation 82 Before installing GoBack 3 Personal Edition back up your system and close all open programs including anti virus applications Note In Windows 98 and Windows Me GoBack 3 Personal Edition will not install on hard disks that are running in MS DOS Compatibility mode When installing GoBack 3 Personal Edition you are asked to choose between Easy Install and Custom Install m Easy Install recommended for most users Automatically allocates ten percent of each of your hard disks to GoBack 3 Personal Edition If you have multiple partitions logical hard drives on a single hard disk GoBack 3 Personal Edition allocates space on the partition with the most unused space Custom Install Lets you choose which hard disks that you want GoBack 3 Personal Edition to protect and the amount of space that you want GoBack 3 Personal Edition to use on each of them If you have multiple partitions on a hard disk GoBack 3 Personal Edition requires that all partitions be protected Install GoBack 3 Personal Edition Installation Note If installing on a Windows NT Windows 2000 or Windows XP system ensure that you are logged onto that computer as an Administrator or as a user with administrative privileges
96. e System Tray Allow Multiple Instances Hex process ID Load PrcView at Startup Set Refresh Times Process Viewer starts minimized This option is useful in combination with the Use System Tray option if you plan to place Process Viewer in the Startup folder Process Viewer places a small icon in the System Tray Lets you run more than one instance of Process Viewer at a time Shows process IDs as hexadecimal numbers Adds Process Viewer to the Startup folder so that Process Viewer will be loaded when a user logs on Lets you specify refresh times for main thread module and memory windows If the specified time is greater than zero Process Viewer refreshes windows cyclically 99 Norton SystemWorks Extra Features To set Process Viewer options 1 In the Windows system tray right click the Process Viewer icon then click Open Process Window 2 On the View menu click Options and select the option that you want to change 100 Norton AntiVirus 102 Protecting disks files and data from viruses Keeping your computer protected requires regular monitoring by Auto Protect scanning of your email and frequent system scans All of these tasks can be set to occur automatically Ensure that Auto Protect is enabled Norton AntiVirus is configured to provide you with complete protection against viruses It is unlikely that you need to change any settings However you can ensure that Auto
97. e not essential To remove the files use Windows Explorer get an error message that Csinject is causing a problem Csinject is one of the components of Smart Sweep This file is necessary to monitor program installations When Norton CleanSweep prompts you to shut down all running programs before installing a program this component should not be shut down The following are essential components of Smart Sweep m Csinsm32 exe m Csinject exe Csinsmnt exe Windows NT 2000 and XP only Smart Sweep is not detecting any changes on any installation This problem occurs when background applications are running Check to see if any applications are running before you install the application that you want to monitor The best way to ensure that no applications are running is to restart your computer For more information see the Symantec knowledge base on the Web at service symantec com 189 Troubleshooting Norton SystemWorks Troubleshooting Norton AntiVirus 190 Use these suggestions to help solve problems encountered while running Norton AntiVirus Norton AntiVirus Auto Protect does not load when start my computer If the Norton AntiVirus Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete succ
98. e through the Service amp Support Web site http service symantec com When Symantec announces that a product will no longer be marketed or sold telephone support will be discontinued 60 days later Support will be available for discontinued products from the Service amp Support Web site only Customer service Access customer service options through the Service amp Support Web site at http service symantec com From this site you can receive assistance with non technical questions and for information on how to do the following m Subscribe to the Symantec Support Solution of your choice a Obtain product literature or trialware Locate resellers and consultants in your area m Replace missing or defective CD ROMS disks manuals and so on Update your product registration with address or name changes m Get order return or rebate status information m Access customer service FAQs m Post a question to a Customer Service representative For upgrade orders visit the online upgrade center at http www symantecstore com Worldwide service and support 208 Technical support and customer service solutions vary by country For information on Symantec and International Partner locations outside of the United States please contact one of the service and support offices listed below or connect to http service symantec com and select your region under the Global Service and Support Worldwide service and suppor
99. ealth on page 129 When to use One Button Checkup 132 One Button Checkup is an alternative to Norton System Doctor While Norton System Doctor provides continuous monitoring of the health of your computer One Button Checkup provides an immediate or scheduled system checkup One Button Checkup finds disk problems and Windows problems when is gives your computer a preventative maintenance checkup About disk and Windows errors When to use Norton Disk Doctor Norton System Doctor includes Disk Doctor and Surface Test sensors that notify you when a potential disk problem is detected Norton Disk Doctor runs automatically to diagnose the problem and make immediate repairs Norton Disk Doctor performs several tests on the disk checking everything from the partition table to the physical surface If Norton Disk Doctor finds a problem it notifies you before making repairs If you set Norton Disk Doctor to automatically fix errors repairs are made automatically After diagnosing and repairing a disk Norton Disk Doctor displays a report that lists the problems found the problems fixed and the areas of the disk that are problem free When not to use Norton Disk Doctor Do not run the DOS version of Norton Disk Doctor on partitions that were created with Linux FDISK or Disk Druid If you choose to fix errors on partitions that were created with these utilities it is critical that you make an undo disk Use Norton Disk Doctor to fi
100. ed to receive protection updates via LiveUpdate The length of the subscription could vary by Symantec product When you near the end of your subscription you will be prompted to subscribe when you start LiveUpdate Simply follow the instructions on the screen After your initial subscription ends you must renew your subscription before you can update your virus firewall or web content protection Without these updates your vulnerability to attack increases Renewal subscriptions are available for a nominal charge Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice July 13 2001 Norton SystemWorks 2002 CD Replacement Form CDREPLACEMENT Afteryour60 DayLimited Warranty ifyourCDbecomesunusable filloutandreturn1 thisform 2 yourdamagedCD and3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me ___ CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside Nor
101. eeneenees 193 Troubleshooting disk errors on Windows 98 and Windows Me 194 Service and support solutions CD Replacement Form Index Getting Started 12 Emergency procedures If you have an emergency read through this section to try to find the solution to your problem Common problems include virus threats trouble restarting your computer and missing files Warning If your computer is having any of these problems do not install Norton SystemWorks Read through this section first and use the recommended fixes If you suspect that you have a virus If you have a virus on your computer and need to start the computer from an uninfected disk to remove the virus you can use the Norton SystemWorks CD as an Emergency Disk to start the computer and remove the virus For more information see To start from the Norton SystemWorks CD and scan for viruses on page 14 13 Emergency procedures Respond to virus threats If you have aready installed Norton SystemWorks and Norton AntiVirus finds a virus on your computer there are three possible resolutions to the problem m Repair the file This action removes the virus from the file Quarantine the file This action makes the file inaccessible by any programs other than Norton AntiVirus You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec For more information see If you
102. eep 72 75 Backup Restore 74 enable or disable Fast Analysis 73 enable or disable Safety Sweep 73 Fast amp Safe Cleanup 75 Restore Wizard 74 Safety Sweep 73 Smart Sweep Internet Sweep 73 Uninstall Wizard 74 Norton System Doctor 67 130 startup 131 Norton SystemWorks 65 66 general 66 startup 66 Norton Utilities 67 68 Process Viewer 99 Speed Disk 151 154 Analysis View options 155 disk optimizations 153 Optimization Map colors 155 Wipe Info 161 P performance affected by fragmentation 144 plug ins removing 177 preparing for emergencies 19 problem solving 127 136 disk problems 134 135 getting information 128 129 recovering erased files 139 141 Windows 135 136 with Norton Utilities 127 136 with One Button Checkup 49 Process Viewer accessing 96 features 29 94 installing 95 options 99 Process Finder Tool 99 uninstalling 96 Prodigy Internet 56 programs active in computer memory 97 backing up 168 179 DOS based 194 from Internet uninstalling 174 restarting 193 restoring from backup 181 uninstalling 167 172 Q Quarantine files 118 options 119 responding to virus threats 14 R Readme Norton SystemWorks 40 recovering common procedures 194 205 corrupt registry files 203 205 emergency procedures 17 operating system files 202 203 reverting hard disk with GoBack 3 Personal Edition 86 startup data 199 201 startup procedures 194 203 Recycle Bin and Norton Protection 137 red indicator in Norton CleanSweep 1
103. efore you begin 63 Norton SystemWorks basics To update your Rescue Disks 1 At the top of the Norton SystemWorks main window click Rescue Under Select Destination Drive select drive A Click Update Insert the disk labeled Basic Rescue Boot Floppy Disk into drive A Click OK O oo BR W N Insert the remaining disks in your set as requested Make sure to test your newly updated Rescue Disk set when prompted For more information see Test your Rescue Disks on page 63 If you have a Dynamic Drive Overlay DDO A Dynamic Drive Overlay DDO may be required for your computer to work properly A DDO provides support for large hard drives Most newer systems do not use a DDO It is critical that you determine if you have a DDO before you start any recovery procedures If you have a DDO it loads from your hard drive and displays a message when you start your computer Warning Starting your computer from a floppy disk such as a Rescue Disk does not load your DDO If your DDO is not loaded all disk recovery steps fail and may result in additional damage to your computer If your computer has a DDO to start from a floppy disk you must first let the DDO load and then insert the floppy disk you want to use to start your computer You enable your DDO by pressing a key during startup Read the documentation that came with your DDO or watch for a message when you start to determine which key to press Norton Utilit
104. endation Norton WinDoctor can create a log file of all the changes made to Windows To have Norton WinDoctor create a log file 1 2 136 Press Ctrl Alt S to open a Save dialog box Save the log to a text file C H A PERNE Recovering missing or erased files Warning If you purchased Norton SystemWorks to recover files do not install Norton SystemWorks and do not start Windows Any new files copied to your hard drive might overwrite existing data Starting Windows writes to your hard drive The Windows swap file could overwrite data you would like to recover For more information see Create and use Emergency Disks and Rescue Disks on page 60 About Norton Protection When you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin The standard Windows Recycle Bin only protects files or folders deleted while you are using Windows Norton Protection transforms the standard Windows Recycle Bin into the Norton Protected Recycle Bin It guards against losing the files the Recycle Bin does not protect The Norton Protected Recycle Bin protects files that are deleted while you are using DOS files created and deleted by Windows applications and older versions of files that you modify and overwrite If the Recycle Bin is not enabled Norton Protection also protects files that would otherwise be under Recycle Bin protection Files shared on a network or stored on a netwo
105. epair Wizard to resolve the problem Review the repair details If you have set your manual scan options so that Norton AntiVirus repairs files automatically and all infected files could be repaired the scan summary lists the number of files infected and repaired This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with what To review the repair details 1 Inthe Summary pane of the scanner window click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be repaired or if you have set your manual scan options so that Norton AntiVirus asks you what to do when a virus is found the Repair Wizard opens If Norton AntiVirus did not attempt a repair the Repair Wizard opens in the Repair pane Otherwise it opens in the Quarantine pane To use the Repair Wizard 1 If the Repair Wizard opens in the Repair pane uncheck any files that you don t want Norton AntiVirus to repair All files are checked by default This is the recommended action Click Repair 3 If any files cannot be repaired the Quarantine pane opens All files are checked to be added to quarantine by default This is the recommended action In the Quarantine pane uncheck any files that you do not want to quarantine then clic
106. er 12 Section 4 Chapter 13 Improving a computer s performance Why performance degrades dounna hadi 143 How fragmentation is calculated in Windows NT 2000 XP 144 How fragmentation is calculated in Windows 98 Me 144 How fragmentation affects overall performance ecce 144 Differences between optimization and defragmentation 145 Before Optimizing ya ana n a E EETA AAE I onsale 146 If you are optimizing for the first time ecsccccceccccrccecs 146 If you are optimizing NTFS volumes 0 0 cee eceeeeeeeeeteeneees 146 Prepare yo t COMpULER tists bee eee aai 147 Optimize disks c2 5 seeds We ian eA MGI NAA A eGR ds 147 About the optimization Map verrek ap Nen R 149 Analyze disk fragmentation cccceeceeceeeteeeeeeteeeteeeteeeteeeneeeneeenees 150 Customize Speed Disk ssia Metincnies hc O AA 151 Specify file placement during optimization wee 153 Specify priority and memory usage in Windows NT 2000 XP oo eeeeeceeeceeteesteeseteseeeeneesteesteseeenas 154 Customize optimization map COLOLS wi cee 155 Schedule optimization ooo cccccccceceeeceeeeteneetenseteneetenestsneeeneeeeneeees 156 Optimize registry and swap files oo eect ee eterno 157 Eliminating data permanently About Wipe Io saian ana E 159 About hexadecimal values scccccccccccccerrreriern 160 About the Government Wipe Process eccerre 160 Filenames ys file data airan ah tite Hele idence aes 161 Set Wipe Info Options keresere E ERSE 16
107. ernet Web sites that you visit use small programs to place cookies on your hard disk so that they can track your preferences and browsing habits Decide which cookies to keep All cookies are safe to remove you do not need to back them up However if a cookie belongs to a Web site where you make purchases or conduct business or confidential transactions it might contain a password or code for verification of your identity If you remove this type of cookie you might have to enter personal information into the Web site again Note If you revisit a Web site whose cookie you removed it creates a new cookie 175 Removing Internet clutter To view a cookie s information 1 2 Start Norton SystemWorks In the Norton SystemWorks main window click Norton CleanSweep gt Internet Click Cookie Cleanup Select a cookie whose information you want to view Click View Remove unwanted cookies 176 Before you can use Cookie Cleanup disable Safety Sweep To disable Safety Sweep 1 2 Start Norton SystemWorks In the Norton SystemWorks main window click Options gt Norton CleanSweep On the Safety Sweep tab click Off Click OK After you have disabled Safety Sweep you can start Cookie Cleanup To remove unwanted cookies 1 2 Start Norton SystemWorks In the Norton SystemWorks main window click Norton CleanSweep gt Internet Click Cookie Cleanup Do one of the following m To remove al
108. essfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 In the Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 In the Norton SystemWorks main window click Options gt Norton AntiVirus Click Auto Protect 3 Ensure that Start Auto Protect when Windows starts up is checked Norton AntiVirus may not be configured to show the Auto Protect icon in the tray To show the Auto Protect icon in the tray 1 In the Norton SystemWorks main window click Options gt Norton AntiVirus 2 Click Auto Protect 3 Ensure that Show the Auto Protect icon in the tray is checked Troubleshooting Norton AntiVirus have scanned and removed a virus but it keeps infecting my files There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to look To reset Norton AntiVirus scanning options 1 In the Norton SystemWorks main window click Options gt Norton AntiVirus Click Manual Scan Under Which file types to scan click Comprehensive file scanning Click Manual Scan gt Bloodhound a BR U N Ensure that Enable Bloodhound heuristics is checked and click Highes
109. et page 198 Disk Boot Failure page 198 Drive X error page 198 Hard Disk error page 198 Memory Size Mismatch page 198 Unexpected amount of memory found page 198 No ROM BASIC System halted page 199 Invalid Partition Table page 199 Invalid System Disk page 199 Missing Operating System page 199 Hard Disk Boot sector invalid page 199 Insert a valid boot disk page 199 Error loading Operating System O S page 199 Repair general hardware problems When you turn your computer on it performs the Power On Self Test POST This process verifies the existence and operation of hardware hard drives video hardware memory and the keyboard that is critical to starting your computer If a problem is found it is reported to you on the screen or as a series of beeps if the video display is disconnected or not working Refer to your computer manufacturer s documentation to decipher beep codes Many hardware problems that are found display messages similar to these a Fault m Hard disk controller failure m Hard disk absent or failed Illegal instruction trapped m Parity error at address 196 Troubleshooting disk errors on Windows 98 and Windows Me ROM checksum invalid Segment boundary overrun Warning Observe your computer manufacturer s safety guidelines before opening your computer For proper handling instructions refer to your computer manufacturer s documentation Check inside your computer Before
110. every four hours For users with ISDN routers set to automatically connect to your Internet Service Provider ISP this setting will result in many connections being made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to the ISP or disable Automatic LiveUpdate in the Norton AntiVirus options 57 Norton SystemWorks basics 58 To enable Automatic LiveUpdate 1 6 Start Norton SystemWorks Click Options gt Norton AntiVirus In the Norton AntiVirus Options dialog box under Internet click LiveUpdate On the LiveUpdate pane check Enable Automatic LiveUpdate Set how you want updates applied by selecting one of the following a Apply updates without interrupting me LiveUpdate checks for and installs protection updates without prompting you LiveUpdate notifies you when a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates a Notify me when updates are available LiveUpdate checks for protection updates and asks if you want to install them Click OK Automatic LiveUpdate is set by default to check for updates every four hours To change that schedule use the Microsoft Scheduler To change the Automatic LiveUpdate schedule 1 Do one of the following a On the Windows taskbar click Start gt Programs gt Accessories gt System Tools g
111. f the way Free space is consolidated to avoid fragmenting newly added files and extra space is added after major data structures so they can grow without immediately becoming fragmented again 145 Improving a computer s performance Before optimizing Before running Speed Disk prepare your computer for optimization This includes running the Windows CHKDSK utility Gif necessary deleting temporary files completing any major software installations or removals backing up your files closing all programs and setting the Speed Disk options that are appropriate for your computer If you are optimizing for the first time A disk s first optimization may take significantly longer than subsequent optimizations because Speed Disk must move the files and free space in a particular order After a disk has been optimized only new and expanded files need optimization For more information see Customize Speed Disk on page 151 If optimization is taking too much time or using too many computer resources you may want to adjust the Speed Disk options For more information see Customize Speed Disk on page 151 The benefits of optimization which include faster access and improved overall performance make the initial optimization time worthwhile Speed Disk takes advantage of improvements made in the first optimization to reduce subsequent optimization time If you are optimizing NTFS volumes 146 If you are optimizing
112. fe it is to remove various files m Green indicator The file is safe to remove When Safety Sweep is on Norton CleanSweep lets you remove files with green indicators a Yellow indicator The file should be deleted with caution a Red indicator The file is in use or protected and cannot be removed You cannot change the status of a file marked red For more information see How do I delete files that Norton CleanSweep has marked red on page 189 167 Removing unwanted files and programs Enable and disable Safety Sweep Enable Safety Sweep to protect important files and programs from accidental removal Disable Safety Sweep when you want to delete previously protected files and programs To enable or disable Safety Sweep 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Options gt Norton CleanSweep On the Safety Sweep tab click On or Off Click OK Remove unwanted programs 168 Norton CleanSweep lets you remove unwanted programs to free disk space The Uninstall Wizard creates a backup of the program that it keeps for as long as you specify You can use the Restore Wizard to restore these backups If you need to restore the program the Backup Wizard creates a single compressed backup file for use as a reserve leaving all of the original files and configuration information in place For more information see Backing up and restoring programs on page 179 You can also use
113. from the Internet For more information see Uninstall programs downloaded from the Internet on page 174 Internet Cache Cleanup removes temporary files stored by Web browsers For more information see Remove Internet cache files on page 175 Cookie Cleanup removes Internet cookie files For more information see Manage cookies on your computer on page 175 Plug in Cleanup removes Web browser plug ins For more information see Remove unwanted plug ins on page 177 ActiveX Cleanup removes ActiveX controls downloaded from the Internet For more information see Remove unwanted ActiveX controls on page 178 You must have a connection to the Internet an Internet Service Provider ISP and Netscape Navigator 4 7 or later or Microsoft Internet Explorer 5 5 or later to benefit from these cleanup features America Online users must be using the AOL Internet Explorer OEM version 5 0 or later 173 Removing Internet clutter Uninstall programs downloaded from the Internet 174 When you browse the Internet you sometimes download programs that you use temporarily or become obsolete These programs remain on your hard disk taking up space Internet Uninstall removes these programs from your hard disk To uninstall a program 1 ao ul A WwW Start Norton SystemWorks In the Norton SystemWorks main menu click Norton CleanSweep gt Internet Click Internet Uninstall Select the program t
114. gency Disks and repair your hard disk using Norton Utilities tools If you have your Windows Startup Disk If you have the Windows Startup Disk that came with your computer you can restart from it and run the DOS based Norton Disk Doctor UnErase UnFormat and Disk Editor from the Norton SystemWorks CD Note To learn how to create a Windows Startup Disk consult the instruction manual that came with your computer To start from your Startup Disk and run DOS based Norton Utilities from the CD 1 Insert the Windows Startup Disk into your floppy disk drive 2 Insert the Norton SystemWorks CD into the CD ROM drive 3 Restart your computer When your computer restarts the drive letters might have changed from their normal designations 4 At the DOS Command Prompt navigate to the CD and launch the Norton Utilities tool that you want to use For more information see Troubleshooting disk errors on Windows 98 and Windows Me on page 194 If you have access to another computer If you have access to another computer you can use the Norton SystemWorks CD to create a set of Emergency Disks These disks can be used to restart your computer and repair damage to your hard disk For more information see Create Emergency Disks on page 60 15 Emergency procedures To restart and run DOS based Norton Utilities from Emergency Disks 1 Insert Emergency Disk 1 into your floppy disk drive 2 Restart your computer When
115. he Start menu from the System tray from a shortcut on your desktop or when starting your computer To access GoBack 3 Personal Edition from the Norton SystemWorks main window 1 Do one of the following a On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Norton SystemWorks a On the Windows XP taskbar click Start gt All Programs gt Norton SystemWorks gt Norton SystemWorks 2 Inthe Norton SystemWorks main window click GoBack To access GoBack 3 Personal Edition from the Start menu a On the Windows taskbar click Start gt Programs gt GoBack a On the Windows XP taskbar click Start gt All Programs gt GoBack To access GoBack 3 Personal Edition from the System tray m Click the GoBack 3 Personal Edition icon To access GoBack 3 Personal Edition from the desktop m Double click the GoBack 3 icon To access GoBack 3 Personal Edition during startup m When the GoBack Boot Screen appears press the spacebar 85 Revert your hard disk with GoBack 3 Personal Edition Revert a disk Choose a method for reverting your hard disk GoBack 3 Personal Edition provides two ways of reverting to an earlier version of your hard disk Boot level revert Use this method when Windows won t load Every time you restart your computer a GoBack 3 Personal Edition window appears from which you can launch GoBack 3 Personal Edition before Windows starts m Windows revert Use this method if Windows lo
116. he file exists delete the infected file and replace it with the non infected file I can t receive email There are three possible solutions to this problem Temporarily disable email protection This might allow the problem email to download so that you can once again enable email protection You are protected by Auto Protect and Script Blocking while email protection is disabled To temporarily disable incoming email protection 1 In the Norton SystemWorks main window click Options gt Norton AntiVirus Under Internet click Email Uncheck Scan incoming email Click OK Download your email O ao BR W N Re enable incoming email protection Your email client may have timed out Make sure timeout protection is enabled For more information see Enable timeout protection on page 109 Troubleshooting Norton Utilities If you continue to experience problems downloading email disable email protection To disable email protection 1 In the Norton SystemWorks main window click Options gt Norton AntiVirus Under Internet click Email Uncheck Scan incoming email Uncheck Scan outgoing email Click OK a BR W N Troubleshooting Norton Utilities Use these suggestions to help solve problems encountered while running Norton Utilities Norton Disk Doctor Speed Disk or other Norton Utilities keep restarting Windows lets many applications access the hard drive simultaneously When an application writes
117. ies programs cannot repair a damaged DDO If your DDO is damaged contact your computer s manufacturer or the DDO vendor If you don t know if your computer has a DDO contact your hardware manufacturer or Symantec Technical Support before trying any recovery procedures Customize Norton SystemWorks Customize Norton SystemWorks The default settings for Norton SystemWorks provide a safe automatic and efficient way of protecting your computer and maintaining its performance On the Options menu you can also access Norton AntiVirus Norton Utilities and Norton CleanSweep options Set Norton SystemWorks options You change Norton SystemWorks settings through the Options dialog box To customize Norton SystemWorks options 1 Start Norton SystemWorks 2 Click Options gt Norton SystemWorks Norton SystemWorks Options i x Startup General m Norta r Norton CleanSweep I Norton Fast amp Safe Cleanup J Norton Smart Sweep Internet Sweep F Automatically Monitor Installs when Loaded m Norton Utilities Current User I Norton Disk Doctor Selected programs I Norton System Doctor will load at startup m Norton Utilities All Users J Norton System Doctor Cancel Help 3 In the Options dialog box click a tab and set the options that you want For more information see About Startup Options on page 66 and About General Options on page 66 65
118. iles are those with file name extensions such as exe doc dot or xls Files with any name can be infected Use the Repair Wizard to solve the problem For more information see Use the Repair Wizard on page 114 m Hard disk master boot record boot record or system files such as IO SYS or MSDOS SYS and floppy disk boot record and system files are replaced using the Rescue Disks or your operating system disks For more information see If you need to use Rescue Disks on page 121 If your computer does not start properly 120 If you have a virus on your computer and need to start the computer from an uninfected disk to remove the virus or if you need to restore a boot record use your Rescue Disks If you do not have Rescue Disks you can use your Emergency Disks to start the computer and remove the virus If you need to restore boot records and do not have Rescue Disks or if you need to restore system files you must reinstall Windows For more information see Create and use Emergency Disks and Rescue Disks on page 60 If your computer does not start properly If you need to use Rescue Disks Sometimes a virus infection prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a Norton AntiVirus alert tells you when to use your Rescue Disks You first need to determine whether your Rescue Disks are current
119. in 41 If you need to uninstall Norton SystemWorks 0 0 cceeceeeeeeteeeteeees 41 Norton SystemWorks basics Access Norton SystemWorks sisarien kenra ae aR N 44 Access tools from the Norton SystemWorks main window 44 Use Norton Tray Manager ariei e a A E E 45 Use the Windows desktop shortcut Menu wee eee 48 Launch utilities from the CD i vtscssteaietnesyeser eit alec 48 Work with Norton SystemWorks 0 eecceceeeeeereeneeeeteeeneesneeeneeesteees 49 Give your computer a One Button Checkup oo 49 Check anti virus Status cefecia Sita n iat a aieah sien oka 53 Keep current with LiveUpdate 0 eee eeeeeeneeteeneen 55 Create and use Emergency Disks and Rescue Disks 00 60 Customize Norton SystemWorks ccccccccecececceecetsetseteeteeteeeseeseenees 65 Set Norton SystemWorks Options 0 eee ee eeeeeeeneenes 65 Set Norton Utilities Options oo cc cccceeeeeceeeeeeesteteetseseteneereneeees 67 Set Norton AntiVirus Options 0 cece cen eerneeenees 68 Set Norton CleanSweep Options sesccisiossioniderein eiiie 72 F r more information 22 canceii acti nine ea at ance aa E 76 Use Online Help ices siesss pres aae e e AREE 76 Access the Users Guide PDFS csadcscibisiinrd oni iaie 78 Norton SystemWorks on the Web oo iccecceceesteeseetteeteenteeenes 79 Revert your hard disk with GoBack 3 Personal Edition About GoBack 3 Personal Edition wo cicececceesssssseeseceeeeeeenenraes 81 About GoBack 3 Deluxe Edition oo ccccccceesss
120. ing Can use GoBack 3 Personal Edition with MS DOS programs GoBack 3 Personal Edition can protect your computer while you run MS DOS programs but it may prevent some MS DOS disk utilities from modifying areas of the hard disk How do adjust the space GoBack 3 Personal Edition uses To change the amount and location of disk space allocated to GoBack 3 Personal Edition you must uninstall then reinstall GoBack 3 Personal Edition This resets GoBack 3 Personal Edition history so you will not be able to revert to a time before the uninstall How can ensure GoBack 3 Personal Edition can revert my hard disk to the correct time If you perform several file activities in rapid succession such as writing a file and then immediately deleting it GoBack 3 Personal Edition may not be able to revert your disk to a time between these activities To avoid this situation pause between disk intensive activities Frequently asked questions Will GoBack 3 Personal Edition affect my computer s speed GoBack 3 Personal Edition works in the background so it does not significantly impact your computer s performance Do still need to make backups Yes GoBack 3 Personal Edition can only revert your disk to the recent past If the data that you want to recover was altered long ago or if you have recently worked on massive amounts of data GoBack 3 Personal Edition may not be able to recover the files GoBack 3 Personal Edition also doe
121. ion see Set a One Button Checkup advanced schedule on page 53 Click OK to close the Schedule Options dialog box Click OK to close the SystemWorks Options dialog box Work with Norton SystemWorks Set a One Button Checkup advanced schedule You can specify a start and end date for the One Button Checkup schedule You can also specify to repeat the schedule on an hourly or daily basis To specify advanced schedule options 1 O oo BR W N 8 9 In the Norton SystemWorks main window click Options gt SystemWorks Click General Click Change Click Advanced In the Advanced Schedule Options dialog box specify a start date If you want to specify an end date for the scheduled scans check the End Date box and specify an end date If you want One Button Checkup to run more than once a day check Repeat and choose the frequency and optionally an end time for the task Click OK to close the Advanced Schedule Options dialog box Click OK to close the Schedule Options dialog box 10 Click OK to close the SystemWorks Options dialog box Check anti virus status If Norton AntiVirus is behaving in an unexpected way or if you re not sure that everything is being scanned for viruses check the status of its configuration If you need to make any changes to the settings use Options For more information see Set Norton AntiVirus options on page 68 53 Norton SystemWorks basics Check system sta
122. ion Wizard summarizes the choices that you have made Close any other programs that are running and click Restart Norton Optimization Wizard implements your choices and restarts your computer C H A P T E Eliminating data permanently Wipe Info lets you remove selected files or folders from your hard drive You can also wipe free space from your hard drive ensuring that previously deleted information is not left behind Note If you are running a recovery application such as System Restore or GoBack you must erase your history before running Wipe Info to ensure that data is completely wiped About Wipe Info The Wipe Info Wizard erases files or folders from your hard drive so that they cannot be recovered On Windows 98 and Me Wipe Info also wipes the free space on your hard drive a When you wipe a file Wipe Info wipes the file and attempts to wipe any free space associated with the file and the file s directory entry a When you wipe a folder Wipe Info wipes all the files in the folder and then if the folder is empty it attempts to wipe the directory entry for the folder m When you wipe free space in Windows 98 and Windows Me Wipe Info wipes the free drive space free file space and erased file entries 159 Eliminating data permanently You cannot recover files that have been wiped Windows Me and Windows XP System Restore can restore files that have been wiped if they are one of the protected fi
123. isk to the way it was at the selected time Do not press the spacebar during this process If the information that you expected does not appear after restarting repeat this procedure and select a different time If you need to restart from a floppy disk If you are using a program that requires you to start your computer with a special boot disk you must use the GoBack Boot Menu dialog box to start from the floppy disk Note When starting from a floppy disk do not put the disk into the floppy disk drive until after the GoBack Boot Menu dialog box appears To boot from a floppy disk 1 Start the computer without the floppy disk in the floppy disk drive When the GoBack Boot Screen appears press the spacebar When the GoBack Boot Menu dialog box appears insert the floppy disk into the floppy disk drive In the GoBack Boot Menu dialog box click Boot from Floppy 87 Revert your hard disk with GoBack 3 Personal Edition Disable GoBack 3 Personal Edition You should disable GoBack 3 Personal Edition before using disk partitioning software or restoring a Norton Ghost disk image After disabling or uninstalling GoBack 3 Personal Edition you will not be able to use its backups to restore your hard disk Warning GoBack 3 Personal Edition does not track disk information while it is disabled Disabling GoBack 3 Personal Edition also clears its history so you will not be able to revert any disks to a time before GoBa
124. ition icon appears in the System Tray GoBack 3 Personal Edition monitors your computer without requiring any action on your part GoBack 3 Personal Edition creates a bin file on each protected physical hard disk If a physical hard disk has multiple partitions GoBack 3 Personal Edition uses one bin file to track all partitions on that disk If you need to uninstall GoBack 3 Personal Edition If you are upgrading your operating system or installing operating system service packs you must first uninstall GoBack 3 Personal Edition After uninstalling or disabling GoBack 3 Personal Edition you will not be able to use its backups to restore your hard disk To uninstall GoBack 3 Personal Edition 1 On the Windows taskbar click Start gt Settings gt Control Panels gt Add Remove Programs 2 Select GoBack 3 Personal Edition from the list of programs then do one of the following m On Windows NT 2000 XP click Remove m On Windows 98 Me click Add Remove 3 Click OK to confirm the deletion of GoBack 3 Personal Edition When you re finished uninstalling GoBack 3 Personal Edition restart your computer Work with GoBack 3 Personal Edition Work with GoBack 3 Personal Edition The following instructions explain how to access GoBack 3 Personal Edition revert a disk and disable GoBack 3 Personal Edition Access GoBack 3 Personal Edition GoBack 3 Personal Edition can be accessed from the Norton SystemWorks main window from t
125. ize Norton SystemWorks Options Descriptions Miscellaneous There are four miscellaneous options Backup file in Quarantine before attempting a repair For more information see If you have files in Quarantine on page 118 Enable Office Plug in The Office Plug in scans documents whenever you open them in Microsoft Office 2000 or higher Alert me on startup if my virus protection is out of date A message prompts you to run LiveUpdate Scan system files at startup Check the checkbox to scan files when you start your computer This option is available only for Windows 98 and Windows 98SE If you need to restore default Norton AntiVirus settings in Options You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings To restore default Norton AntiVirus settings on a page On the page for which you want to restore default settings click Page Defaults To restore default settings for all Norton AntiVirus Options On any page in the Options dialog box click Default All 71 Norton SystemWorks basics Set Norton CleanSweep options 72 The default settings for Norton CleanSweep provide a safe and efficient way of removing unwanted files from your computer Use the settings to optimize system performance or disable options that do not apply a Norton CleanSweep lets you specify how in
126. k Quarantine 114 If a virus is found by Auto Protect 4 Ifany files could not be quarantined the Delete pane opens If you do not delete the infected files the virus remains on your computer and can cause damage or be transmitted to others Uncheck any files that you do not want to be deleted then click Delete 5 Once all files have either been repaired quarantined or deleted the Summary pane of the scanner window opens When you are done reviewing the summary click Finished If a virus is found by Auto Protect Auto Protect scans files for viruses when you perform some action with them such as moving them copying them or opening them If it detects a virus or virus like activity in most cases you receive an alert telling you that a virus was found and repaired How you proceed from there depends on the operating system you are using If you are using Windows 98 98SE Me If a virus is found and repaired by Auto Protect in Windows 98 Windows 98SE or Windows Me you receive an alert telling you what file was repaired To close the alert m Click Finish 115 What to do if a virus is found 116 If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose an action The recommended action is always preselected If you are not sure what action you should select use this table to decide Action Result Repair the infected file Quara
127. ks to repair a suspected virus you should not install Click OK to accept the message Click Next In the License Agreement window click I accept the license agreement then click Next If you decline you cannot continue with the installation 6 Click Next Confirm the installation location then click Next Installation 8 Select an installation type a Typical The most common programs are installed This is the best choice for most users a Complete All programs are installed This is the best choice for users who want to take advantage of all the product features m Express The most common programs are installed with the default settings and fewer prompts 9 Select the Norton SystemWorks features that you want to install then click Next For more information see Selecting features to install on page 35 10 Click Next 11 Verify that the name and the company name are correct then click Next Continue with the type of installation you choose Selecting features to install You can select which Norton SystemWorks features that you want to install You can also check how much space is required on your hard disk by the programs that you are installing Features marked with an X are not installed 35 Installing Norton SystemWorks To select the features to install 1 On the Select Features window select an item jig Norton SystemWorks Setup lei FS Remove features from the ins
128. l cookies click Select All If cookies are marked yellow or red Cookie Cleanup does not let you remove them For more information see Identify files that are safe to remove on page 167 a To mark specific cookies for removal check the check boxes next to the cookies that you want to remove Click Clean Remove unwanted plug ins In the Cookie Cleanup Wizard follow the on screen instructions to remove the cookies It s safe to remove cookies without making backups In the Cookie Cleanup dialog box click Close Remove unwanted plug ins Plug ins enhance Web browsing by letting you view certain document types watch video or listen to live or recorded audio Plug ins can take up significant hard disk space so if you do not use a plug in regularly you can remove it Plug ins are safe to remove You can back them up if you plan to use them again Note Before removing plug ins close your Internet browser if it is open To remove plug ins 1 2 Start Norton SystemWorks In the Norton SystemWorks main window click Norton CleanSweep gt Internet Click Plug in Cleanup Do one of the following a To remove all plug ins click Select All a To mark specific plug ins for removal check the check boxes next to the plug ins that you want to remove Click Clean In the Plug in Cleanup Wizard follow the on screen instructions to remove the plug ins In the Plug in Cleanup dialog box click Clos
129. lable disk drives Specify report file location Specify location for the log of Norton CleanSweep activities Use the Norton CleanSweep Master Log The Master Log contains a record of all Norton CleanSweep activities in chronological order You can view clear save and print the Master Log To use the Master Log 1 Open Norton SystemWorks 2 In the Norton SystemWorks main window click Options gt Norton CleanSweep In the Options dialog box click View Click View Master Log Customize Norton SystemWorks 5 Inthe Master Log you can do the following a To view all the log drag the scroll bar down a To clear the log click Clear m To save the log in another location or with a different name click Save a To print the log click Print 6 When you are finished click Close Fast amp Safe Cleanup options You change Fast amp Safe Cleanup options settings after you start Fast amp Safe Cleanup To set Fast amp Safe Cleanup options 1 In the Norton SystemWorks main window click Norton CleanSweep gt CleanUp gt Fast amp Safe Cleanup 2 Inthe Fast amp Safe Cleanup window click Settings Option Description File Types tab Internet Cache Deletes all files in your Web browser s cache folder If you use more than one browser Fast amp Safe Cleanup removes the files in each browser s cache folder Internet History Cleans your browser s Internet history The history contains links
130. le types By default many document types such as doc and xls files in My Documents are protected Windows Me and Windows XP System Restore maintains a copy of protected files Wiping the original file does not wipe the copy that Windows Me or Windows XP System Restore maintains About hexadecimal values Wipe Info uses hexadecimal values to wipe files This provides more security than wiping with decimal values Hexadecimal refers to the base 16 number system This system is used to represent numbers in the binary system which uses the zero and one symbols in combinations to represent any number Hexadecimal numbers are used by programmers because they are easier to write than zeros and ones The hexadecimal system consists of the numbers 0 to 9 and the letters A to F used in combinations For example the decimal number 14 is represented as the letter E in the hexadecimal system In Wipe Info options you can specify values from 00 to FF representing numbers from 0 to 255 respectively You can type the value using a number or a character from A to F About the Government Wipe process When you select Government Wipe Wipe Info does the following m The data is overwritten with 00s and then overwritten with FFs m A random value or a value that you choose from 00 to FF is written m The value written is verified to ensure that it was written correctly m The process is repeated as many times as you specify up to 100 160
131. line help index for more information 217 Norton Utilities 78 accessing System Information from Windows desktop 48 alerts 127 DOS based programs 194 Help 76 77 launching from CD 48 new features 21 Operating systems supported 23 options 67 68 programs 23 System Information 128 user s guide PDF 78 Wipe Info 21 Norton Web Services 93 Norton WinDoctor 134 finding and fixing problems 135 136 launching from CD 48 logs 136 O Office Plug in enabling in Norton AntiVirus 71 One Button Checkup advanced schedule 53 running 22 scheduling 51 online Help 76 Online Virus Encyclopedia 79 operating systems multiple 186 supported by Norton Utilities tools 23 optimization analysis 150 by fragmentation threshold 157 capabilities of Norton Speed Disk 144 customizing each drive 151 154 file placement 145 153 free space consolidation 145 initial running time 146 memory usage 154 registry 157 resource usage 154 scheduling 157 settings 151 swap files 157 218 Search the online help index for more information optimization continued using One Button Checkup 49 versus defragmentation 145 Optimization Map colors 149 customizing 155 options 65 75 GoBack 3 Personal Edition 88 LiveUpdate 70 Norton AntiVirus 68 71 Activity Log 70 Auto Protect advanced 69 Bloodhound 69 email 70 Exclusions list 69 Inoculation 70 Internet 70 Manual Scan 69 miscellaneous 71 resetting defaults 71 Script Blocking 69 Startup Scan 71 Norton CleanSw
132. loodhound subcategory Specify the files that should not be scanned by file extension or by specific files Be careful not to exclude the types of files that are more likely to be infected by viruses such as files with macros or executable files 69 Norton SystemWorks basics Internet options Internet options define what happens when your computer is connected to the Internet Option Description Email options LiveUpdate options Enable email scanning and define how Norton AntiVirus should behave while scanning email Scanning incoming email protects your computer against viruses sent by others Scanning outgoing email prevents you from inadvertently transmitting viruses to others Enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus definitions automatically when you are connected to the Internet Other options Other options include Activity Log settings Inoculation settings and Miscellaneous settings Options Descriptions Activity Log Inoculation Windows 98 98SE and Me only Records all Norton AntiVirus activities You can choose to limit the activities recorded and the size of the Activity Log Takes a snapshot of your critical system files If Norton AntiVirus detects changes in these system files when comparing them to the original snapshot during a scan it warns you about the changes 70 Custom
133. m scans that you have created Schedule a custom scan 110 You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run such as daily weekly or monthly you are presented with additional fields with which you can refine your request For example you can request a daily scan then schedule it to occur every two days or every three days instead Schedule automatic virus scans To schedule a scan Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton AntiVirus 3 Inthe Norton AntiVirus main window click Scan for Viruses 4 Select the scan that you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs 5 Click Schedule 6 Inthe scheduling dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields will already be enabled 7 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 8 When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end To create multiple schedules for a single scan 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Anti
134. n History tab Internet tab Clear GoBack History Prevents anyone from reverting your computer to an earlier state Once it has been cleared GoBack 3 Personal Edition History cannot be restored Disable GoBack Turns GoBack 3 Personal Edition off and clears its history Automatically check for updates Checks for GoBack 3 Personal Edition program updates using LiveUpdate Periodically check Enable or disable the automatic updating feature View Updates View information about the latest updates Visit the Roxio web site Opens the main Roxio Web site in your Internet browser On the tab you selected make the changes Click OK 89 Revert your hard disk with GoBack 3 Personal Edition Frequently asked questions 90 Here are some common troubleshooting issues If you are experiencing a problem that is not described here check the online Help If disable GoBack 3 Personal Edition are my backups still saved Disabling GoBack 3 Personal Edition clears all GoBack History You will not be able to revert any disks to a time before GoBack 3 Personal Edition was disabled What should do when upgrade or change my operating system Uninstall GoBack 3 Personal Edition using Add Remove Programs in the Windows Control Panel before upgrading your operating system installing operating system service packs or switching to a non Windows operating system Reinstall GoBack 3 Personal Edition after updat
135. n Windows 98 and Windows Me If you cannot recover operating system files If the problem persists it is possible that the disk itself has a problem Consider reinstalling your Windows operating system from the Windows CD Common disk problems Follow the procedures below to access data on a damaged floppy disk recover files on a disk that appears empty recover a formatted or severely damaged disk repair a disk with incorrect media descriptor byte information recover lost or damaged directories recover overwritten files recover corrupt Registry files or recover an inaccessible disk Recover corrupt Registry files Warning There is a potential for data loss when you restore the registry You may lose settings for programs that have been installed and program options that have been saved since the backup of the registry was made If you have a problem with the Registry while starting your computer you will receive a message similar to one of the following m Registry access error a Warning Windows has detected a Registry or configuration error Windows stores a backup of the Registry files each time you successfully start your system so first try to have Windows restore the files by selecting the Restore From Backup And Restart button on the error message dialog box If this procedure fails to resolve the problem restore the Registry data from your Registry backup usually found in C WINDOWS SYSTEM RSC and C WINDO
136. n the Emergency Disks and Rescue Disks you can create from the Norton SystemWorks CD For more information see Create and use Emergency Disks and Rescue Disks on page 60 Note DOS procedures can be used on FAT16 or FAT32 volumes but not on NTFS volumes The following DOS based programs come with Norton Utilities Norton Disk Doctor NDD EXE Checks the integrity of logical disk structures and performs surface analysis tests to ensure the integrity of your disks Diagnoses and repairs common disk problems m UnErase UNERASE EXE Recovers erased files automatically or manually m UnFormat CUNFORMAT EXE Restores accidentally formatted disks or repairs a severely damaged disk m Disk Editor DISKEDIT EXE Full featured sector editor for advanced users that lets you manually examine and modify files directories clusters sectors and system areas of your disk Use Disk Editor to edit save or undo changes to your disk parameters and to search an area of your disk for a particular data string Many of these procedures using the DOS based programs Disk Editor Norton Disk Doctor UnErase and UnFormat require you to have a blank formatted floppy disk available to create an undo file just in case the corrections you made are not what you expected For online information about the DOS based Norton Utilities programs you can press the F1 key on your computer keyboard while using them Troubleshooting disk errors on
137. ndows System Tray To start Process Viewer 1 In the Norton SystemWorks main window click Extra Features gt Process Viewer 2 Click the Process Viewer icon Note On Windows NT 2000 XP Process Viewer uses Performance Data Helper to enumerate threads It can take a few seconds to open the list of threads the first time while Windows is loading all necessary libraries Process Viewer Work with Process Viewer The main window displays a list of running processes including information process Id priority and full path to the process module You can sort columns by clicking the column header Note On Windows NT 2000 XP the processes that appear in the Process Viewer window depend on your access privileges In the Process Viewer main window you can select the following tasks Task Description Threads Modules Heap Windows 9x Me Memory Version Switch To Bring to Front Information about all process threads including ID and priority Information about each loaded module including the module name the module base address in process space the module size and the full path to the module You can display comprehensive version information by double clicking the appropriate line in the main or module window Information about all heaps allocated by the selected process You can display heap memory blocks by double clicking the appropriate heap in the list box Information about
138. ndows tray icon in the system notification area at the end of the Windows 9x NT 2000 Me taskbar When you move your mouse over this icon other Norton SystemWorks tool icons appear Use Norton Tray Manager as a shortcut to open tools such as Norton AntiVirus enable or disable memory resident programs such as Auto Protect or SmartSweep and configure programs For more information see Customize Norton SystemWorks on page 65 To use the Norton Tray Manager Windows tray icon 1 Move your mouse cursor over the Norton Tray Manager Windows tray icon Right click a tool icon 3 On the tray icon menu click the option that you want Temporarily disable Auto Protect If you have not changed the default option settings Auto Protect loads when you start your computer to guard against viruses It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus When a virus or virus like activity an event that could be the work of a virus is detected Auto Protect alerts you In some cases Auto Protect may warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can temporarily disable Auto Protect 45 Norton SystemWorks basics 46 To disable or enable Auto Protect 1 Move your mouse cursor over the Norton Tray Manager Windows tray icon 2 Right click the
139. nsmission for a few minutes and may timeout as a result If you enable timeout protection Norton AntiVirus regularly confirms the connection with your email program and prevents a timeout Note Timeout protection places hidden text at the top of your email messages Your email program should remove this text If you see NAV Timeout Protection in your email messages you can ignore it 109 Protecting disks files and data from viruses To enable timeout protection _ Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Options Ensure that Protect against timeouts when scanning Email is checked 2 3 4 Inthe Options window under Internet click Email 5 6 Click OK If problems are found during a scan At the end of a scan a summary report appears to tell you what Norton AntiVirus found during the scan If a virus was found and you have requested that Norton AntiVirus repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted For more information see If a virus is found during a scan on page 114 Schedule automatic virus scans After installation Norton AntiVirus automatically runs a weekly full system scan You can also set up a custom virus scan schedule Note You cannot schedule the predefined scans in the scan list but you can schedule any custo
140. nt to optimize faster at the possible expense of other processes that may be running concurrently set the slider to a higher priority If you do not want Speed Disk to optimize before other processes run you can minimize the effect of background optimization by adjusting the Priority setting To set Global Options 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Optimize Performance Click Speed Disk On the View menu click Global Options Click Next N Oo OF FB W NY On the Settings tab do any of the following Move the Priorities slider to Low or High a Move the Memory Usage slider to Low or High 8 When you have finished making changes click Apply Customize Speed Disk An example of an event is when optimization started and when it stopped You can select numerous event and event types to be written to the event log To specify what events to log and if and when to display alerts 1 On the Event Logging tab do one of the following a To disable event logging and prevent alerts check Disable all events m To customize event logging select an event type from the list click Modify set the options in the Event Type dialog box and then click OK When you have finished making changes click Apply Click OK to close the Global Options dialog box Customize optimization map colors You can customize the colors that appear on disk optimization maps an
141. ntine enaena ana aa 118 If Norton AntiVirus cannot repair a file oon iii 120 If your computer does not start properly wo eerie 120 If you need to use Rescue Disks occ ecceeceeceeeteeeteenteeetteeteees 121 If you need to use Emergency Disks ccc eeceeeeeteneeeeteeneees 122 Look up virus names and definitions cecer 123 Look up viruses on the Symantec Web Site wo 124 Norton Utilities Finding and fixing problems About Norton Utilities alerts 00 cei eeceeseeeseeeeeeneeeeteeeteeeneeeneenees 127 Access information about your computer oo eee ener 128 Monitor your computers health ierices aina 129 Add Or remove SENSOTS ienne en i ni i 130 Set Norton System Doctor startup Options sses 131 About disk and Windows e ff0rs ccccceceeceeeeetteenteeeteeeteesteeeneeenees 132 When to use One Button Checkup ween eeeneereeees 132 When to use Norton Disk Doctor 0 ceceeceeeseeeteeeteenteeetteeneees 133 When to use Norton WinDOctor sessececccccccccsrerernsrse 134 Perform a disk check issin nai a ea ain be 134 Find and fix Windows problems ccc eee ence isai 135 Recovering missing or erased files About Norton Protection ccccccccccccccceccescecestesssssseeeeeeeeeeeeetsttssaees 137 About UNEtase Wizard eseeciecistdese ee aa n dese eseechasebacns bees 138 If you use UnErase Wizard in Windows NT 2000 XP a 139 Recover a file with UnErase Wizard o c cccececccccssssccceeeeeeceeeensteaees 139 Chapter 11 Chapt
142. ntine the infected file Delete the infected file Do not open the file but leave the problem alone Ignore the problem and do not scan this file in the future Ignore the problem and continue with the infected file Eliminates the virus and repairs the infected item When a virus is found Repair is always the best choice Isolates the virus infected file but does not remove the virus Select Quarantine if you suspect that the infection is caused by an unknown virus and you want to submit the virus to Symantec for analysis Erases both the virus and the infected file Select Delete if Repair is not successful Replace the deleted file from the original program file or backup copy If the virus is detected again your original copy is infected Stops the current operation to prevent you from using an infected file This action does not solve the problem You will receive an alert the next time you perform the same activity Adds the file suspected of containing a virus to the Exclusions list When you add a file to the Exclusions list the file will be excluded from any future virus scans unless you remove it from the list Select this option only if you know that the file does not contain a virus Continues the current operation Select this action only if you are sure that a virus is not at work You will receive an alert again If you are not sure what to do select Do not open the file but leave the problem alone
143. o automatically start when Windows starts While the default settings are ideal for most users Norton System Doctor is completely customizable You can m Specify the conditions that Norton System Doctor monitors by adding and removing sensors m Select the critical conditions that you want Norton System Doctor to fix automatically m Run Norton System Doctor minimized or docked to preserve desktop space 131 Finding and fixing problems To set Norton System Doctor startup options 1 Open Norton System Doctor On the View menu click Options 3 In the Norton System Doctor Options dialog box on the Window Settings tab in the Startup Options group select any of the following Start Automatically with Windows Norton System Doctor starts automatically the next time Windows starts m Start Minimized The Norton System Doctor main window is minimized when it is started About disk and Windows errors Trouble free computing depends on the integrity of your computer This integrity is based on an error free hard drive and a correctly installed copy of Windows Both Windows and your hard drive can develop errors as you use your computer If they are not corrected the accumulation of errors can lead to data loss The best cure for any problem is prevention If you keep Norton System Doctor running at all times it spots problems early and recommends corrective action For more information see Monitor your computer s h
144. o remove then click Next Follow the on screen instructions to proceed Select one of the following m Finish Remove the entire program a View View or modify the list of components that will be removed For more information see If you want to remove only part of a program on page 171 or If you want to view more information about a component on page 171 Click OK to confirm the program removal A dialog box reports the action as completed and asks if you want to see a summary containing a detailed description of the actions performed Remove Internet cache files Remove Internet cache files Internet cache files are temporary files used by your Internet browser to store copies of each Web page you visit A browser can display the page more quickly by retrieving it from the cache than by retransmitting it from the Web site Internet Cache Cleanup frees valuable disk space Remove your Internet cache files frequently if you use the Internet and online services often The deleted cache information reloads automatically from the Web To remove cached files 1 Close your Internet browser if it is open Start Norton SystemWorks 3 Inthe Norton SystemWorks main window click Norton CleanSweep gt Internet 4 Click Internet Cache Cleanup 5 Click Clean 6 Click Yes 7 Click Finish Manage cookies on your computer Cookies are small data files that are placed on your hard disk while you are browsing the Int
145. ocess Tree Displays the hierarchy for all running processes You can select the desired task by clicking the process item in the Process Tree window Module Usage Displays information about all loaded modules in the system including the module name the module base address in process space the module size and the full path to the module Selecting a module from the module list shows only processes that use a selected module Selecting Module Usage again returns the main window to the original process list You can display comprehensive version information by double clicking the appropriate line in the window Applications Shows all top level window titles Process Viewer Find a process If a certain application is giving you trouble use the Process Finder Tool to identify its processes To find a process using the Process Finder Tool 1 Inthe Windows system tray right click the Process Viewer icon then click Open Process Window 2 Arrange your windows so that the Process Viewer window and the window of the process you want to identify are visible 3 On the Process Viewer toolbar click and drag the Find Process button to the open window 4 Release the mouse button over the window whose process you want to identify Process Viewer highlights the process in its main window Customize Process Viewer The following options are available in Process Viewer Option Description Start Minimized Us
146. on Disk Doctor continues to search To revive more partition tables press Enter to search for them Otherwise press Alt N Before changes are made to the disk you are prompted to create an undo file Press Enter to create an undo file The Undo File dialog box appears Use the UpArrow and DownArrow keys to select the drive on which to store the undo data Insert a formatted floppy disk with at least 100K of free space into the appropriate drive and press Enter Note Do not reuse Undo disks Overwriting the same disk means that previous changes cannot be undone Norton Disk Doctor saves the undo data to disk and repairs your partition tables When Norton Disk Doctor has finished a message box appears indicating the partition information has been changed Remove the disk from the startup drive and restart your computer If the problem has been fixed your computer will start normally If you cannot recover startup data If the problem persists it is possible that the disk s operating system files are missing or corrupt For more information see Recover operating system files on page 202 201 Troubleshooting Norton SystemWorks 202 Recover operating system files Caution Before you perform this procedure make sure you have file level access to the drive from the Command Prompt When your computer successfully completes the POST process your computer loads the master boot record program
147. on page 55 17 Emergency procedures Perform a One Button Checkup One Button Checkup tests for the most common problems on your computer For more information see Give your computer a One Button Checkup on page 49 Optimize your hard disks Fragmented files can slow your computer and cause problems Speed Disk defragments and optimizes your hard disks For more information see Optimize disks on page 147 Set a virus protection schedule Norton AntiVirus can scan your computer regularly to ensure that it is protected For more information see Schedule automatic virus scans on page 110 Set Norton System Doctor sensors Norton System Doctor sensors let you monitor different aspects of your computer s activity so that you can make adjustments to the number of programs that are running and to the available space and fragmentation level of your hard disk For more information see Monitor your computer s health on page 129 Maintain a disk history with GoBack 3 Personal Edition GoBack 3 Personal Edition is an additional program included with Norton SystemWorks It tracks every change that you make on your computer and lets you revert your hard disk if a problem occurs after you install software or experience a virus attack For more information see Revert your hard disk with GoBack 3 Personal Edition on page 81 18 Prepare for emergencies Prepare for emergencies It is important that
148. opic in the Help index Technical support Symantec offers several technical support options Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version This gives you access to current hot topics knowledge bases file download pages multimedia tutorials contact options and more PriorityCare telephone support PriorityCare fee based telephone support services are available to all registered customers For complete information please call our automated fax retrieval service at 800 554 4403 and request document 933000 You can also access the PriorityCare number for your product through the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options available for your product and version Automated fax retrieval Use your fax machine to receive general product information fact sheets and product upgrade order forms by calling 800 554 4403 For technical application notes call 541 984 2490 207 Service and support solutions Support for old and discontinued versions When a new version of this software is released registered users will receive upgrade information in the mail Telephone support will be provided for the old version for up to twelve months after the release of the new version Technical information may still be availabl
149. oppy disk You can edit files and directories the partition table the boot record and the file allocation tables FATs on most hard disks You can treat any group of clusters or sectors as an object to view and edit Warning Disk Editor requires that you are familiar with the inner workings of disks You must understand what you are doing before you edit any area of a disk Otherwise you could make the data on the disk inaccessible The Norton Utilities User s Guide PDF on the Norton SystemWorks CD contains instructions for using Disk Editor For more information see Access the User s Guide PDFs on page 78 If you need to remove unwanted files Norton CleanSweep improves your computer s performance by removing files and programs that you no longer need while protecting the files that you do need For more information see Removing unwanted files and programs on page 167 Recovering from an emergency Once you ve repaired the damage to your computer you can use Norton SystemWorks to recover data and fix any remaining problems Install Norton SystemWorks and update your protection Once your computer is running smoothly again you can install Norton SystemWorks For more information see Installing Norton SystemWorks on page 31 After installing run LiveUpdate to ensure that you have the most updated virus definitions and program files For more information see Keep current with LiveUpdate
150. other contains a combination of data and frequently used applications you may want to specify file placement for the frequently used applications In Windows NT Windows 2000 and Windows XP these options are called Drive Options 151 Improving a computer s performance 152 To set Speed Disk options in Windows NT 2000 XP 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Optimize Performance 2 3 4 In the Speed Disk main window click View 5 Click Drive Options 6 Select a tab to customize Speed Disk options Follow this procedure to set Speed Disk options in Windows 98 Me To set Speed Disk options in Windows 98 Me 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton Utilities Click Optimize Performance In the Speed Disk main window click Properties Click Options Click Customize N Oo oF Bf W KN Select a tab to customize Speed Disk options In general Speed Disk default settings for placing files provides the best performance Change the disk s default settings only if your files require special consideration For example if you use a disk utility that updates certain file dates even when those files have not been used you may want to limit optimization on these files so Speed Disk doesn t move them to the area of the disk reserved for frequently used files If you want to place files in a specific location overriding the
151. our computer s operating system and records all changes to your hard disk Any time your system experiences a problem due to a bad installation or system crash use GoBack 3 Personal Edition to revert your hard disk to a stable state Note Before upgrading your operating system you must uninstall GoBack 3 Personal Edition For more information see To uninstall GoBack 3 Personal Edition on page 84 About GoBack 3 Deluxe Edition The version of GoBack included with Norton SystemWorks is the Personal Edition Consider upgrading to GoBack 3 Deluxe Edition to take advantage of additional flexibility and customization as well as password protection for the revert feature For more information on the features in GoBack 3 Deluxe Edition as well as special pricing available to owners of Norton SystemWorks click the Upgrade button in the GoBack main window 81 Revert your hard disk with GoBack 3 Personal Edition Install GoBack 3 Personal Edition Install GoBack 3 Personal Edition from the Norton SystemWorks CD System requirements GoBack 3 Personal Edition typically requires ten percent of your available hard disk space If less than 20 of your total hard disk space is available GoBack 3 Personal Edition uses half of the available space Note Do not use GoBack 3 Personal Edition with Windows NT Server or Windows 2000 Server due to the large number of server based events that they generate In addition to th
152. out Norton SystemWorks window go to the General tab To use the Information Wizard 1 In the welcome window click Next If you purchased your computer with Norton SystemWorks already installed you must accept the license agreement in order to use Norton SystemWorks Click I accept the license agreement then click Next In the first Registration window select the country from which you are registering and the country in which you live Gf different then click Next If you would like information from Symantec about Norton SystemWorks select the method by which you want to receive that information and click Next Type your name and whether you want Norton SystemWorks registered to you or your company then click Next Type your address then click Next Do one of the following a Answer the survey questions to help Symantec improve its products and services then click Next m Skip the survey by clicking Next After installation 10 11 12 13 14 Select whether you want to register Norton SystemWorks through the Internet or by mail a If you want to register by mail your computer must be connected to a printer that the Information Wizard can use to print the registration form If you want to register using the Internet you must be connected to the Internet Click Next If you submitted your registration through the Internet the Information Wizard displays the serial number for your pro
153. phics makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Copyright 1994 Hewlett Packard Company Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation Hewlett Packard Company makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Trademarks Symantec the Symantec logo Norton Norton SystemWorks Emergency Disk LiveUpdate Norton AntiVirus Norton Utilities Norton CleanSweep and Rescue Disk are trademarks of Symantec Corporation Process Viewer developed 1995 2001 by Igor Nys GoBack and the GoBack logo are trademarks of Roxio Inc Windows is a registered trademark of Microsoft Corporation Pentium is a registered trademark of Intel Corporation Other product names mentioned in this manual may be trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 SYMANTEC LICENSE AND WARRANTY IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES S
154. r Windows XP Home Edition 31 Installing Norton SystemWorks 32 Your computer must also meet the following minimum requirements Windows 98 Me a Intel Pentium processor at 100 MHz or higher for Windows 98 150 MHz or higher for Windows Me m 32 MB of RAM a 85 MB of available hard disk space Typical 90 MB of available hard disk space Complete a CD ROM or DVD ROM drive a Microsoft Internet Explorer 5 0 or greater Windows NT 4 0 Workstation a Intel Pentium processor at 100 MHz or higher a Windows NT 4 0 Workstation with service pack 6 or greater m 32 MB of RAM m 105 MB of available hard disk space a CD ROM or DVD ROM drive m Microsoft Internet Explorer 5 0 or greater Windows 2000 Professional a Intel Pentium processor at 133 MHz or higher m 64 MB of RAM a 105 MB of available hard disk space a CD ROM or DVD ROM drive m Microsoft Internet Explorer 5 0 or greater Windows XP Home Edition Professional a Intel Pentium processor at 233 MHz or higher 128 MB of RAM a 85 MB of available hard disk space a CD ROM or DVD ROM drive m Microsoft Internet Explorer 5 0 or greater Before installation Before installation Before installation Norton SystemWorks automatically scans the computer s memory for viruses If a virus is found you can respond to the alert For more information see What to do if a virus is found on page 113 Without installing you can run programs from the CD For mo
155. r your computer s health Set Norton m If you connect to an Internet Service Provider SP such as CompuServe or America Online using dial up networking do not enable the Internet sensors in Norton System Doctor ISPs that use dial up networking do not disconnect properly if they detect another application using the Internet connection This could cause your Internet connection charges or your telephone bill to be higher than expected a If you are running without adequate permissions or privileges certain information reported in Windows NT Windows 2000 or Windows XP may not be available or may be incorrect To reset Norton System Doctor sensors 1 On the Windows taskbar click Start gt Run 2 Inthe Run dialog box type SYSDOC32 EXE reset Note After correcting a problem indicated by a Norton System Doctor sensor some stoplight sensor faces might not update immediately to indicate that the condition is resolved If this happens right click the sensor then click Update System Doctor startup options Norton System Doctor continuously monitors your computer to keep it free of problems and running at peak efficiency It can alert you immediately when conditions require attention and can fix many problems automatically without interrupting your work To take full advantage of the monitoring capabilities of Norton System Doctor leave it running all the time You can also specify whether you want Norton System Doctor t
156. r your computer add it to your Rescue Disk set In an emergency start from that disk Remove the disk and insert your Rescue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions m Use the Disk Manager or similarly named program that came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating system installed such as Windows NT and Windows 98 To modify your Rescue Boot Disk 1 Start from your hard drive 2 Insert your Rescue Boot Disk into drive A 3 At the DOS prompt type SYS A 4 Press Enter For more information see Update your Rescue Disks on page 63 Troubleshooting Norton SystemWorks The alert tells me to use my Rescue Disks but did not create them You can create Emergency Disks with your Norton SystemWorks CD Although they are not as powerful as the Rescue Disks that you create you can use the Emergency Disks to recover from most common emergencies For more information see Create Emergency Disks on page 60 You can also use the Norton SystemWorks CD as an Emergency Disk if your computer can start from the CD ROM drive For more information see If your computer won t start on page 14 cannot start from drive A If your computer does not check drive A first on startup use your computer s Set
157. re information see Launch utilities from the CD on page 48 Before you install Norton SystemWorks prepare your computer If your computer cannot start from a CD create Emergency Disks For more information see Create Emergency Disks on page 60 Prepare your computer If you have a previous version of Norton SystemWorks Norton AntiVirus Norton Utilities Norton CleanSweep GoBack 3 Personal Edition or Process Viewer installed you must uninstall it before you can install Norton SystemWorks You must also uninstall any other anti virus programs on your computer For more information see the user documentation that came with the program If you share your computer with others In Windows NT 2000 or XP you must be logged on as an administrator to install Norton SystemWorks and to run some features If you are an Administrator and share your computer with others remember that the changes you make apply to everyone using the computer 33 Installing Norton SystemWorks Installation Install Norton SystemWorks from the Norton SystemWorks CD To install Norton SystemWorks 1 Insert the Norton SystemWorks CD into the CD ROM drive Norton SystemWorks 2002 Install Norton SystemWorks Install these programs tel separately Run utilities from the CD Look at the CD files and folders 2 Inthe Norton SystemWorks 2002 window click Install Norton SystemWorks If you are installing Norton SystemWor
158. rk server and files deleted while using your computer in DOS rather than Windows are not protected 137 Recovering missing or erased files To configure Norton Protection 1 On the Windows desktop right click the Norton Protected Recycle Bin then click Properties 2 On the Norton Protection tab make sure that Enable Protection is checked 3 On the Recycle Bin tab select the item to open when the Recycle Bin icon is double clicked 4 Use the context sensitive help to view more options on the Norton Protected Recycle Bin If you start your computer in DOS you may find that DOS reports less free disk space than expected This discrepancy is because DOS does not deduct the space used by deleted files protected by Norton Protection About UnErase Wizard 138 UnErase Wizard helps you recover deleted files that are protected by Norton Protection Norton Protection which appears on your desktop as the Norton Protected Recycle Bin enhances the standard Windows Recycle Bin by protecting files from permanent deletion UnErase Wizard lets you recover these protected files UnErase Wizard also helps you recover files that are deleted from the standard Windows Recycle Bin If a file is recoverable but cannot be recovered automatically UnErase Wizard helps you reconstruct it In Windows 98 and Windows Me UnErase Wizard frequently recovers unprotected files as well even those deleted from the Recycle Bin Although UnErase Wizar
159. rmation about the selected file and what is infecting it Attempts to repair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Returns the selected file to its original location without repairing it Deletes the selected file from your computer Sends the selected file to Symantec Use this option if you suspect that a file is infected even if Norton AntiVirus did not detect a virus or if you suspect that the virus is one that was newly released Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus protection for a while and want to try to repair the files in Quarantine To perform an action on a file in Quarantine 1 Select the file on which you want to perform the action 2 Click the button for the action that you want to perform 3 When you are finished on the File menu click Exit 119 What to do if a virus is found If Norton AntiVirus cannot repair a file One of the most common reasons Norton AntiVirus cannot repair a file is that you do not have the most up to date virus protection Update your virus protection with LiveUpdate and scan again For more information see Keep current with LiveUpdate on page 55 If that does not work read the information on your screen to identify the type of item that cannot be repaired and then match it to one of the types below m Infected f
160. rmation about your computer 128 No matter what your level of computer expertise difficult questions about your computer s configuration will arise For example when you have a problem installing new hardware or software and you call the manufacturer for technical support you may be asked questions about your computer s BIOS bus type processor ports video and multimedia capabilities or memory capacity Having access to this information is useful System Information gives you quick and easy access to information about your computer It provides technical details about m System configuration processor BIOS bus type memory and more a Display video driver m Printers and printer ports m Physical and virtual memory m Disk drives m Input devices keyboard and mouse or other pointing device Multimedia devices m Network connections To use System Information 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton Utilities 3 Click System Information Computer information is displayed on the tabs System Information also lets you print reports about your computer Monitor your computer s health To print reports about your computer 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton Utilities 3 Click System Information Computer information is displayed on the tabs 4 Click Reports 5 Inthe Report Type field select a report type 6 Click Prin
161. rotect 45 enbling Auto Protect 45 Exclusions list 69 features 26 new features 22 Office Plug in status 54 options 68 71 Script Blocking 27 Startup Scan options 71 system status 54 viewing Activity Log 55 Norton CleanSweep backup alerts 180 Backup Restore options 74 disabling 46 enabling 47 Fast Analysis enabling and disabling 73 features 27 Help 76 78 options 72 75 Restore Wizard options 74 Uninstall Wizard options 74 user s guide PDF 78 Norton Disk Doctor 133 194 disk check 134 DOS based program 133 finding and fixing disk problems 134 135 launching from CD 48 Norton Optimization Wizard 158 Norton Protection Norton Protected Recycle Bin 137 options 137 recovering files 137 Norton System Check 132 Norton System Doctor and computer performance 130 disabling 46 Disk Health sensor 130 enabling 46 features 129 options 130 sensors 130 setting startup options 131 startup options 67 Norton System Information 128 Norton SystemWorks custom installation 35 emergency recovery procedures 13 extra features 28 29 93 Expertcity 93 Norton Web Services 93 Symantec Security Check 93 Xdrive Plus 93 general options 66 Help 76 78 installing 33 40 launching utilities from CD 48 new features 21 One Button Checkup 22 Readme 40 starting 44 startup options 66 system requirements 32 uninstalling 41 updating 55 user s guide PDF 78 Windows tray icon 45 Norton SystemWorks serial number 39 Norton Tray Manager 45 Search the on
162. rotected by Norton Protection or the Recycle Bin m Find any recoverable files matching your criteria Prompts you for search criteria m Find all Norton Protected Users files Searches for other users protected files as well as your own This option is available in Windows NT Windows 2000 and Windows XP Click Next UnErase Wizard displays a list of the most recently deleted files Select the file that you want to recover Click Recover If your deleted file is not listed Windows 98 and Windows Me only click Next UnErase Wizard guides you through the process of creating a more complete list of deleted files from which to select Select the file you want to recover and click Recover To close UnErase Wizard click Finish Recover a file with UnErase Wizard Use the following procedure to recover an erased file in Windows 98 and Windows Me To recover an erased file in Windows 98 and Windows Me 1 2 7 8 Insert the Norton SystemWorks CD into your CD ROM drive When the first window appears click Launch Utilities From CD Warning Do not click Install Norton SystemWorks Doing so overwrites information on your hard drive When the Norton SystemWorks CD window appears click UnErase Wizard Click Find Any Recoverable Files Matching Your Criteria Click Next UnErase Wizard guides you through the process of creating a list of deleted files from which to select When the file you want to reco
163. s Select the scan you want to schedule by clicking the scan name If you click the button next to the scan name the scan runs Click Schedule In the scheduling dialog box check Show multiple schedules to display the Delete button Select the schedule that you want to delete if more than one then click Delete Click OK What to do if a virus is found If Norton AntiVirus finds a virus on your computer there are three possible resolutions to the problem m Repair the file This action removes the virus from the file Quarantine the file This action makes the file inaccessible by any programs other than Norton AntiVirus You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec For more information see If you have files in Quarantine on page 118 a Delete the file This action removes the virus from your computer by deleting the file that contains the virus It should be used only if the file cannot be repaired or quarantined Viruses can be found when you run a scan or by Auto Protect when you perform an action with an infected file The way that you request one of these resolutions differs depending on whether a scan or Auto Protect found the virus 113 What to do if a virus is found If a virus is found during a scan If a scan you request finds a virus you either receive a summary of the repair results or you have to use the R
164. s backup feature safely compresses infrequently used programs to provide more disk space You can move the compressed backup to a new location or copy it to a different computer The restore feature ensures that all of the program s related files are restored when you want to use the program again Back up programs The Backup Wizard creates a single compressed backup of a program for use as a reserve in the event that you need to restore the program To back up a program 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton CleanSweep gt Programs Click Backup Wizard Select the file or program to back up Backup Wizard analyzes the program Click Next to accept the default folder into which to store the backup Click Finish Click OK 179 Backing up and restoring programs Delete unwanted backups 180 Norton CleanSweep maintains compressed backups of uninstalled files Once you are sure that you no longer want to restore a program you can delete the backup To delete a backup 1 2 N OF BB W Start Norton SystemWorks In the Norton SystemWorks main window click Norton CleanSweep gt Programs Click Restore Wizard Select the backup to delete Click Delete Click Yes to delete the backup Click Cancel to return to the Norton CleanSweep main window Delete a backup in response to an alert Norton CleanSweep asks if you want to keep an existing backup or delete
165. s file types in the optimal order for best performance reducing the frequency and necessity for substantial reoptimizations How fragmentation is calculated in Windows NT 2000 XP In Windows NT Windows 2000 and Windows XP the fragmentation level is determined by the formula total file fragments number of files expressed as a percentage Unfragmented files are counted as single fragments You may also see different statistical reporting with Executive Software s Diskeeper or the built in defragmenter that is included with Microsoft Windows How fragmentation is calculated in Windows 98 Me In Windows 98 and Windows Me Speed Disk compares the number of fragments against the number of files using the formula Tf F 100 where Tf number of file fragments and F total files For example on a disk with 100 files with one file consisting of 17 fragments Speed Disk will report that 17 percent of the disk is fragmented Speed Disk also defragments the swap file and includes it in its calculations How fragmentation affects overall performance When files are saved or copied to a disk there is no discrimination between types of files On an unoptimized disk all file types including applications dlls and data files are intermingled When a fragmented file is accessed disk performance is slower because the drive head must do more work to locate load save and keep track of all of the fragments of the file If free space is
166. s not prevent data loss due to hardware problems 91 Revert your hard disk with GoBack 3 Personal Edition 92 C H A PEES Norton SystemWorks Extra Features Norton SystemWorks includes additional programs to enhance your computing safety and productivity You can access most of these programs from the Norton SystemWorks main window Some programs require that you install them from the Norton SystemWorks CD About Norton SystemWorks Extra Features Norton SystemWorks Extra Features includes links to Symantec Web services and the Process Viewer program About Symantec Web The following Web based features are included in Norton SystemWorks m Norton Web Services Your first stop for PC health m Symantec Security Check A free service that tests your computer s exposure to online security intrusions and virus threats a Expertcity Live computer help training and advice a Xdrive Plus The professional online storage solution 93 Norton SystemWorks Extra Features More about Norton Web Services Many hardware and software manufacturers release free updates for the products that you have on your computer Norton Web Services provides easy access to these updates by Scanning your computer to determine the installed software and hardware a Recommending updates and upgrades for your applications games and hardware drivers Conveniently linking you to sites where you can download updates Note Syman
167. s protection and read the latest information about anti virus technology m Visit the Symantec Web site Takes you to the home page of the Symantec Web site from which you can get product information on every Symantec product The Reports page of Norton AntiVirus contains a link to the Symantec Online Virus Encyclopedia To access the Web site from the Reports page 1 In the Norton SystemWorks main window click Norton AntiVirus gt Reports 2 On the Reports page next to the Online Virus Encyclopedia heading click View Report There is a link to the Symantec Web site on the Windows Explorer toolbar To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses You can always access the Symantec Web site through your Internet browser To access the Symantec Web site in your browser Type the Symantec Web site address www symantec com 79 Norton SystemWorks basics 80 C H A PTE Revert your hard disk with GoBack 3 Personal Edition This chapter contains information about GoBack 3 Personal Edition which you can install separately from the Norton SystemWorks CD About GoBack 3 Personal Edition GoBack 3 Personal Edition is system recovery software that integrates into y
168. s with One Button Checkup click Rescan to ensure that all the problems are fixed Schedule a One Button Checkup Norton SystemWorks lets you schedule a One Button Checkup to run at a specified time The default time is every Friday at 5 30 p m If any errors are found Norton SystemWorks prompts you to fix them Note In Windows NT Windows 2000 and Windows XP you must be logged on as an Administrator to schedule a One Button Checkup 51 Norton SystemWorks basics 52 To schedule a One Button Checkup 1 In the Norton SystemWorks main window click Options gt SystemWorks Click General On the General tab check Run One Button Checkup at the scheduled time Click Change In the Norton SystemWorks One Button Checkup dialog box select a frequency Your choices are Frequency Options Daily Specify the number of days between checkups Weekly Choose a week interval and a day of the week Monthly Choose which months in which you want to scan and the day of the month Once Specify any day of the year At system startup Run One Button Checkup any time you log on to Windows At logon Run One Button Checkup any time you log on to Windows When idle Specify the number of minutes the computer has been idle To configure several schedules for One Button Checkup check Show Multiple Schedules To specify start and end dates for the scheduled scans you can set more options For more informat
169. see Installation on page 83 and Install Process Viewer on page 95 If you need to uninstall Norton SystemWorks If you need to remove Norton SystemWorks from your computer use the Uninstall Norton SystemWorks option on the Windows Start menu Note During uninstall Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded Before installing Norton SystemWorks you must uninstall any older copies of its component programs To uninstall previous versions of Norton SystemWorks components 1 a A W N On the Windows taskbar click Start gt Settings gt Control Panel gt Add Remove Programs Select the applications to remove Click Add Remove Click Yes to confirm the deletion When the uninstall is complete click OK 41 Installing Norton SystemWorks Follow the procedure below to remove some or all of the Norton SystemWorks components To uninstall Norton SystemWorks 1 Do one of the following a On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Uninstall Norton SystemWorks a On the Windows XP taskbar click Start gt All Programs gt Norton SystemWorks gt Uninstall Norton SystemWorks 2 Do one of the following m To remove components of Norton SystemWorks click Modify To completely remove Norton SystemWorks click Remove Click Next Click Finish 5 Click Yes to restart your computer
170. sfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty 60 day period following the delivery to you of the Software 4 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION M
171. sics Access Norton SystemWorks The Norton SystemWorks main window lets you access all its available features Specific features are available without opening the main window Access tools from the Norton SystemWorks main window From the Norton SystemWorks main window you can access all Norton SystemWorks features and set options for all programs To explore the Norton SystemWorks main window 1 Do one of the following On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Norton SystemWorks On the Windows XP taskbar click Start gt All Programs gt Norton SystemWorks gt Norton SystemWorks On the left click an option to see a description of what it provides on the right Norton SystemWorks 9s symantec ial Norton Utilities Eind and Fix Problems 4 etl Rescue A Norton System Doctor ie Continuously monitor your computer for pr Optimize Performance UnErase Wizard System Maintenance Recover your erased files p Norton AntiVirus Norton Disk Doctor Norton CleanSweep Diagnose and repair problems with your disks Extra Features Norton WinDoctor Check for Windows problems a O ox Norton SystemWorks 2002 3 At the top click one of the buttons for features that apply to more than one area of the program Access Norton SystemWorks Use Norton Tray Manager Norton Tray Manager displays a single Wi
172. siseusavenscnasenearsnsnvensund dene ceadvntaneund R 19 About Norton SystemWorks Whats new in Norton SystemWorks 2002 ccccceecccecseeeeseeeteeeeees 21 Norton SystemWorks features rererere 22 About One Button Checkup wn cceeccecceececeteesteseeeneeeeentreenes 22 About Norton Utilities 000 cccccccccseesteeenteeentseeseneeseneseetseeee 23 About Norton AntiVirus cccccccccccccccccseeseesececseecesseetesseenseseens 26 About Norton CleanSweep ccccccceeccceseesteesteeseneceneesneesneeseaeenss 27 About GoBack 3 Personal Edition 0cececceecceeeeeeeteeeetteeees 28 About Symantec Web wio ccccccccccectcceetecenteeceteeseteesenesentsesees 29 About Process Viewer wiccccccccccccccccsesssssccccceeeeccccccesnetstsseesseeceseees 29 Chapter 3 Chapter 4 Chapter 5 Installing Norton SystemWorks System requirements aieri o a tE e a ine ade E 31 Befoteinstallaion nerenin nunon tna ne ee agar a a 33 Prepare YOULCOMPULEL sevesipdevegicss tec oneeestroies eeremeasernes teres eet 33 If you share your computer with others escscscccecccccsce 33 Tostallation ee tte ded ee Bola Meta ead sted elven veh akan dda sede AN ca Sata ai 34 If the opening screen does not appear wo eee eeeeeeee 37 After installation ssie eretan ea Aa artes ae aeeeis eters 37 Use the Information Wizard on ceceseeeeeeeneeeteeeneeeteeeneeeees 38 Read the Readme filers 2 n cause feeder pty teeta 40 Install other products on the CD nesinerircrninenisnnii
173. sk fragmentation 150 In Windows NT Windows 2000 and Windows XP you can use Speed Disk to perform an analysis of each disk to determine its fragmentation before you optimize it The Analysis view displays file fragmentation free space fragmentation and general disk utilization The lower part of the view lists the most fragmented files with the number of fragments To analyze a disk s fragmentation in Windows NT 2000 XP 1 Start Norton SystemWorks 2 In the Norton SystemWorks main window click Norton Utilities 3 Click Optimize Performance 4 Click Speed Disk 5 Under Select a Drive select the disk that you want to analyze the default disk is C 6 Under Select a View click Analyze In the Speed Disk main window click Actions 8 Click Start Analyzing The analysis time depends on the degree of fragmentation the size of the disk and the number of files on the disk 9 To stop the analysis click Stop Analyzing You can use the Analyze view to identify the most fragmented files You can then use that information to reduce susceptibility to repeated fragmentation After you run the analysis any highly fragmented files are listed in the Most Fragmented files list By specifying the placement of highly fragmented files you can reduce the amount of fragmentation that occurs during use If these files become fragmented frequently even following optimization you can use the Speed Disk Drive Options to specify where you
174. sseeeeeeeeees 81 Install GoBack 3 Personal Edition cccecccccccsssscceeeeceeeeeeetstsseeees 82 System reqg irements s annie aa sents tenis duate det aaapaivtia dane 82 Before installation ar renien aa bes Sia a 82 TOStal Ati On semanie denote Mwai tee tednaaaseccaiea E tenes secs 83 After dia Stallati ties eats ck cs lathe d banat a e dota ban E 84 If you need to uninstall GoBack 3 Personal Edition 84 Work with GoBack 3 Personal Edition cccccccccccsseeececeeeeeeessseees 85 Access GoBack 3 Personal Edition ccccccccecccceeeessssseeeeeeeeees 85 REVEL sas CIS ke eri R te ais 10 les ot OE Be 8 A AA oN Pad oh Gal 86 Disable GoBack 3 Personal Edition 88 Customize GoBack 3 Personal Edition eceeceeeeeeesseeees 88 Frequently asked questions cusino sevo iana a EA 90 Chapter 6 Norton SystemWorks Extra Features About Norton SystemWorks Extra Features 0 eeceeeeeeeeteeneeeenees 93 About Symantec Web roinneann e i a E E 93 About Process Viewer e niearro A aa a te O eed 94 ACCESS extra featireS 33x sitccn Be rannin naaa OS a a a 95 Process VIGWEL moors EEA T E E Fees T eae 95 Install Process VIEWER arii momia e a a i 95 St it ProCess Viewer aieismesi tinnen e dec ett es 96 Work with Process Viewer ccccccccecsssssccecceeececeecetersssseeeeeeeeeees 97 Section 2 Norton AntiVirus Chapter 7 Protecting disks files and data from viruses Ensure that Auto Protect is enabled cccccccccccc
175. stallations and other files are monitored You can also specify file names and locations for backup and log files m Fast amp Safe Cleanup settings specify the types of files that you want to remove You can also schedule automatic cleanup at a set time Note If you are using Norton CleanSweep on Windows NT Windows 2000 or Windows XP and you do not have Local Administrator access you cannot change Norton CleanSweep options If you are an Administrator and share your computer with others the changes you make apply to everyone using the computer To set Norton CleanSweep options 1 Open Norton SystemWorks 2 In the Norton SystemWorks main window click Options gt Norton CleanSweep Customize Norton SystemWorks 3 Click a tab that contains the options that you want to change Option Description Safety Sweep tab Smart Sweep Internet Sweep tab Fast Analysis Safety Sweep scans to find all files related to an installed program This helps ensure that all of the program s related files are removed when you uninstall it When Fast Analysis is turned off the analysis takes longer but is more thorough Safety Sweep Enable and disable Safety Sweep When Safety Sweep is enabled only green items can be deleted by Fast amp Safe Cleanup and all items are backed up Safety Sweep must be disabled before Cookie Cleanup can remove cookies marked yellow Turn Smart Sweep Internet Sweep On or Off Windows
176. stoplight icon description 130 Symantec Online Virus Encyclopedia 79 Web site 79 Symantec Security Check 93 Symantec Web site 124 connecting 47 system correcting setup data 198 crash 15 getting information about 128 129 solving problems 127 136 system files unable to repair 192 System Information accessing 128 reports 129 system requirements GoBack 3 Personal Edition 82 Norton SystemWorks 32 Windows 2000 Professional 32 Windows 98 32 Windows Me 32 Windows NT 32 Windows XP 32 T Technical Support 79 207 threats viruses 14 timeout protection 109 troubleshooting 185 205 Csinject files 189 GoBack 3 Personal Edition 90 installation monitoring 189 Norton AntiVirus 190 193 Norton CleanSweep 188 189 Norton SystemWorks 186 188 Norton Utilities 193 Rescue Disks 186 U UnErase 194 UnErase Wizard accessing 139 141 features 138 launching from CD 48 UnFormat 194 Uninstall Wizard 170 uninstalling ActiveX controls 174 browser plug ins 174 GoBack 3 Personal Edition 84 Norton SystemWorks 41 Process Viewer 96 programs 167 172 174 programs downloaded from the Internet 174 unmovable files specifying placement 153 updating Norton SystemWorks 55 programs with Live Update 55 Rescue Disks 63 virus protection 56 57 with LiveUpdate 57 user s guide PDF 78 GoBack 3 Personal Edition 78 Norton CleanSweep 78 Norton SystemWorks 78 opening 78 Vv viewing disk space allocation 74 Master Log Norton CleanSweep 7
177. t Note For network CD and compressed drives the Disk Usage Selection on the Drive tab is the total size of all selected items as reported by the file system This does not include space wasted due to the device s cluster size The total amount allocated is often slightly more than the size displayed by System Information These snapshots of your system are helpful when you call a vendor for technical support Monitor your computer s health Norton System Doctor continuously monitors your computer to keep it free of problems and running at peak efficiency It alerts you immediately when conditions require attention and fixes many problems automatically without interrupting you The Norton System Doctor main window contains a panel of sensors that monitor many aspects of your computer including the disks memory CPU and network Norton System Doctor sensors include alarms that alert you to critical conditions requiring attention The sensors also provide information that helps you to fine tune your computer s performance While the default settings are ideal for most users Norton System Doctor is completely customizable 129 Finding and fixing problems Add or remove sensors The Norton System Doctor Disk Health sensor is set to monitor all local hard drives by default If you want to monitor additional system functions you can add them For example you can add the WinDoctor sensor to run continuously Note
178. t Service and support offices North America Symantec Corporation 175 W Broadway Eugene OR 97401 U S A Automated Fax Retrieval Argentina and Uruguay Symantec Region Sur Cerrito 1054 Piso 9 1010 Buenos Aires Argentina Asia Pacific Rim Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Brazil Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar Sao Paulo SP CEP 04583 904 Brasil SA Europe Middle East and Africa Symantec Customer Service Center P O Box 5689 Dublin 15 Ireland http www symantec com Fax 541 984 8020 800 554 4403 541 984 2490 http www service symantec com mx 54 11 5382 3802 http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www service symantec com br 55 11 5189 6300 Fax 55 11 5189 6210 http www symantec com region reg_eu 353 1 811 8032 209 Service and support solutions Mexico Symantec Mexico http www service symantec com mx Blvd Adolfo Ruiz Cortines 52 5 661 6120 No 3642 Piso 14 Col Jardines del Pedregal Ciudad de M xico D F C P 01900 M xico Other Latin America Symantec Corporation http www service symantec com mx 9100 South Dadeland Blvd Suite 1810 Miami FL 33156 U S A Subscription policy 210 If your Symantec product includes virus firewall or web content protection you might be entitl
179. t Scheduled Tasks a On the Windows XP taskbar click Start gt All Programs gt Accessories gt System Tools gt Scheduled Tasks In the Scheduled Tasks window double click Symantec NetDetect In the scheduler dialog box on the Schedule tab change the default schedule as desired Do not change any entries on the Task and Settings tabs Click OK Work with Norton SystemWorks You can set multiple schedules for Automatic LiveUpdate To set multiple schedules for Automatic LiveUpdate 1 6 Do one of the following a On the Windows taskbar click Start gt Programs gt Accessories gt System Tools gt Scheduled Tasks a On the Windows XP Start menu click Start gt All Programs gt Accessories gt System Tools gt Scheduled Tasks In the Scheduled Tasks window do one of the following On Windows 98 and Me double click Symantec NetDetect m On Windows NT 2000 and XP double click Norton AntiVirus Scan my computer In the scheduler dialog box on the Schedule tab if the Show multiple schedules checkbox is not checked check it to enable the list of schedules At the top of the Schedule pane click New Set another schedule as desired Click OK To delete the schedule for Automatic LiveUpdate disable Automatic LiveUpdate To disable automatic LiveUpdate 1 a A W N Start Norton SystemWorks Click Norton AntiVirus Options On the Options dialog box under Internet click LiveUpdate
180. t level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses Another reason could be that the virus is remaining in memory after you remove it from the boot record It then reinfects your boot record Use your Rescue Disks to remove the virus For more information see If you need to use Rescue Disks on page 121 If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem 191 Troubleshooting Norton SystemWorks 192 Norton AntiVirus cannot repair my infected files The most common reason that Norton AntiVirus cannot repair your infected files is that you do not have the most current virus protection on your computer Update your virus protection regularly to protect your computer from the latest viruses For more information see Keep current with LiveUpdate on page 55 If after using LiveUpdate the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options Quarantine the file and submit it to the Symantec Security Response experts For more information see If you have files in Quarantine on page 118 a Ifa non infected copy of t
181. tallation Check estimated disk space for the selected Select Features Please select which features you would like to install SystemWorks Norton CleanSweep 2002 Norton AntiVirus 2002 amp 3 Norton Utilities 2002 Feature Description Top level Norton SystemWorks required files This feature requires 2851KB on your hard drive It has 3 of 5 subfeatures selected The subfeatures require 82MB on your hard drive Total Disk Space Required 89MB features Reset lt Back Cancel 2 On the items list select one of the following 36 a Will be installed on local hard drive m Entire feature will be installed on local hard drive m Entire feature will be unavailable Check required disk space As you select an item the feature s description and an estimate of the required hard disk space appears Continue selecting items to include or exclude from installation Click Next to continue the installation For more information see To install Norton SystemWorks on page 34 After installation If the opening screen does not appear Sometimes a computer s CD ROM drive does not automatically start a CD To start the installation from the Norton SystemWorks CD 1 On your desktop double click My Computer 2 In the My Computer dialog box double click the icon for your CD ROM drive 3 From the list of files double click NCDSTART EXE
182. tec does not provide technical support for updates to software and hardware drivers provided by other publishers If you have questions about an update contact the publisher directly The Norton Web Services site changes frequently Having up to date software programs and hardware drivers means fewer problems so visit www nortonweb com often Norton Web Services is a free service available to anyone with Internet access Register to take advantage of the personalized services About Process Viewer 94 Process Viewer is a utility that displays detailed information about Windows processes running on your computer For more information see Process Viewer on page 95 Process Viewer Access extra features You can access extra features from the Norton SystemWorks main window To access the Symantec Web features you must have an active Internet connection To access extra features 1 Do one of the following a On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Norton SystemWorks a On the Windows XP taskbar click Start gt All Programs gt Norton SystemWorks gt Norton SystemWorks 2 In the Norton SystemWorks main window click Extra Features 3 Do one of the following a On the Symantec Web pane select one of the Web based features m Click Process Viewer then click the Process Viewer icon to launch Process Viewer Process Viewer Process Viewer is a memory resident utility
183. ter software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement may only be modified by a License Module or by a written document which has been signed by both You and Symantec This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write i Symantec Customer Service 175
184. th America contact your local Symantec office or distributor Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA 4 IA 6 Sales Tax See Table IL 6 25 IN 6 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI 6 MN 6 5 MO 4 225 papa r NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 Shipping amp Handling 995 WI 5 Please add local sales tax as well as state sales ta in AZ CA FL GA MO NY OH OK SC TN TX WA TOTAL DUE WI FORM OF PAYMENT CHECK ONB Check Payable to Symantec Amount Enclosed Visa Mastercard __ American Express Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 175 West Broadway Eugene OR 97401 3003 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton SystemWorks are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2001 Symantec Corporation All rights reserved Printed in the U S A 9 symantec 212 I N D E X A accessing Fast amp Safe Cleanup options 75 GoBack 3 Personal Edition 85 Norton SystemWorks 44
185. that passes control to the disk s boot record The boot record then loads IO SYS which carries out the rest of the startup process To start Windows both COMMAND COM and MSDOS SYS files must be present If they are not your computer will not start Windows properly To recover operating system files 1 Insert the Rescue boot floppy disk into the startup drive 2 Turn on your computer and wait for the Rescue Disk screen to appear Press Esc to go to the DOS command prompt Insert the NU Emergency Utility Disk 1 Gt contains the SYS COM file At the command prompt type SYS C and press Enter Note If the message Insert system disk in drive A appears insert the Rescue boot floppy disk into the startup drive and press any key The SYS program copies the system files from your Rescue Disk to your hard drive 5 Insert the disk labeled Rescue Boot Floppy Disk which contains the MSDOS SAV file At the command prompt type C WINDOWS COMMAND ATTRIB R S H C MSDOS SYS If Windows is installed in a location other than C WINDOWS modify the command line with the proper location for example C WIN95 COMMAND ATTRIB R S H C MSDOS SYS 6 At the command prompt type COPY A MSDOS SAV C MSDOS SYS and press Enter Your MSDOS SYS file is restored 7 Remove the Rescue Disk from the drive and restart your computer If the problem has been fixed your computer will start normally Troubleshooting disk errors o
186. the button next to the scan name the scan runs Under Actions click Delete Click Yes to verify that you want the scan deleted Scan email messages Scan email messages If email protection is enabled your email messages are scanned automatically Norton AntiVirus supports all email programs that use either POP3 or SMTP communications protocol To prevent connection timeouts while receiving large attachments enable timeout protection Ensure that email protection is enabled You can choose to scan incoming or outgoing email or both If your email program uses one of the supported communications protocols both options are selected by default You can check or change these settings using Options To ensure that email protection is enabled 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus In the Norton AntiVirus main window click Options In the Options window under Internet click Email oa BR W N For complete email protection ensure that both Scan incoming Email and Scan outgoing Email are checked To disable one of the options uncheck it 6 Click OK Enable timeout protection Norton AntiVirus scans email by monitoring the communications port used for email and intercepting email transmissions Only after incoming email has been scanned is it passed along to the email program If you are downloading email with a large attachment your email program may not receive a tra
187. the entire program m View View or modify the list of components that will be removed For more information see If you want to remove only part of a program on page 171 or If you want to view more information about a component on page 171 Click OK to confirm the program removal A dialog box reports the action as completed and asks if you want to see a summary containing a detailed description of the actions performed To uninstall a program from the shortcut menu 1 In Windows Explorer right click the application to remove then click Uninstall Wizard Follow the on screen instructions to proceed Select one of the following m Finish Remove the entire program a View View or modify the list of components that will be removed Click OK to confirm the program removal A dialog box reports the action as completed and asks if you want to see a summary containing a detailed description of the actions performed Remove unwanted programs If you want to remove only part of a program You can modify components of a program that is being removed with the Uninstall Wizard For example if a component is shared with another program or if it contains data that you want you might want to keep it To identify the components to remove 1 Inthe Uninstall Wizard click View The components that are selected to remove are checked 2 To prevent a component from being uninstalled uncheck its check box 3 Click
188. tilities Click Optimize Performance Click Speed Disk In the Speed Disk dialog box under Select a Drive select the disk that you want to optimize the default disk is C a BR W N 6 Speed Disk scans the disk and makes a recommendation based on the current fragmentation 7 Select one of the following optimization options a Full Optimization Unfragment Files Only m Unfragment Free Space 8 Check or uncheck Optimize Swap file Optimize disks 9 Disable the Microsoft Task Scheduler if desired 10 Click Start About the optimization map The optimization map is a graphical representation of the files arranged on a disk The color coding helps you identify how efficiently disk space is being used Each block on the map represents a number of clusters on the drive You can customize the colors used for the drive map by clicking the color blocks on the drive map legend On the optimization map you may see small blocks of extra space mixed in with optimized files even after Speed Disk has optimized a disk This is another way Speed Disk maintains a disk s optimization longer Speed Disk adds extra space after each category of optimized files to allow for future growth This allows categories of files to expand without causing immediate fragmentation For more information see Customize optimization map colors on page 155 149 Improving a computer s performance Analyze di
189. ton SystemWorks basics Access the User s Guide PDFs More documentation is provided on the Norton SystemWorks CD in PDF format You must have Adobe Acrobat Reader installed on your computer to read the PDFs 78 To install Adobe Acrobat Reader 1 O oo BR W N Insert the Norton SystemWorks CD into the CD ROM drive Click Browse CD Double click the MANUAL folder Double click the ACROBAT folder Double click ar500enu exe Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Once you have installed Adobe Acrobat Reader you can read the PDF from the CD To read the SystemWorks User s Guide PDFs from the CD 1 2 Insert the Norton SystemWorks CD into the CD ROM drive Click Browse CD 3 Do one of the following a Open the Manual folder and double click Nsw50 pdf m Open the GoBack folder and double click goback pdf For more information Norton SystemWorks on the Web The Symantec Web site provides extensive information about Norton SystemWorks virus protection anti virus technology and other Symantec products There are several ways to access the Symantec Web site To access the Web site from the Norton SystemWorks main window 1 Click Help 2 Select one of the following a Technical Support Web site Takes you to the Technical Support page of the Symantec Web site from which you can search for solutions to specific problems update your viru
190. tus You can check the status of most Norton AntiVirus settings in the Norton SystemWorks main window To check system status 1 Start Norton SystemWorks 2 Click Norton AntiVirus a Norton SystemWorks ome EN System Status Urgent attention v Options Rescue Norton Utilities Norton AntiVirus Security Scanning Features Item Details 7 Auto Protect On The items marked in z i red need your Scan for Viruses em Email Scanning On attention Reports Script Blocking On Please select an item by clicking on the item Norton CleanSweep Ful System Scan Not completed 4 left in orderto get more information and Norton Ghost take the necessary Virus Definition Service action virus Definitions 7 5101 Extra Features Mm Subscription Service 6 28 02 Mm Automatic LiveUpdate On Norton SystemWorks 2002 3 Inthe main window review the status displayed Check Office Plug in status Office Plug in protects Microsoft Office documents It scans those documents whenever you open them in an Office program Office Plug in is enabled in Options To check Office Plug in status 1 Start Norton SystemWorks Click Options gt Norton AntiVirus On the left side of the Options window under Other click Miscellaneous 4 Verify that Office Plug in is enabled Work with Norton SystemWorks Check the Norton AntiVirus Activity Log Norton
191. up program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP Press the key or keys to launch the Setup program Set the Boot Sequence to boot drive A first and drive C second a A W N Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program s Help system refer to the documentation that came with your system or contact your system s manufacturer 6 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case use the boot disk or startup disk that came with your computer If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk For more information see My Rescue Disk does not work on page 186 187 Troubleshooting Norton SystemWorks get an error when testing basic Rescue Disks If you get the message Non system disk replace disk and press any key when testing your Rescue Disks the Rescue program may not have prepared the floppy boot files correctly To repair the Rescue Boot Disk without having to reformat the
192. user dat Restart your computer Troubleshooting disk errors on Windows 98 and Windows Me If you are unable to restore the Registry files with the Windows 98 Me Registry backup try this using your Rescue Disks To recover corrupt Registry files with Rescue Disks 1 2 3 4 Insert the Rescue boot floppy disk into the startup drive Turn on your computer and wait for the Rescue Disk screen to appear Press Esc to go to the DOS command prompt Change directories to C WINDOWS or to the directory where Windows is installed For example if Windows is in C WINDOWS type C and press Enter Then type CD WINDOWS and press Enter Type the following commands and press Enter after each one command attrib h r s system dat command attrib h r s user dat Rename system dat and user dat to system bak and user bak Type the following commands and press Enter after each one ren system dat system bak ren user dat user bak Type the following commands and press Enter after each one copy system rsc system dat copy user rsc user dat Remove the Rescue Disk from the floppy drive and restart your computer If the problem persists reinstall Windows to recreate your Windows 98 or Windows Me Registry files 205 Troubleshooting Norton SystemWorks 206 Service and support solutions Service and support information is available from the Help system of your Symantec product Click the Service and Support t
193. ve protection updates and will not be protected against newly discovered threats Obtain product and protection updates Use LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis Note If you connect to the Internet through America Online AOL CompuServe or Prodigy connect to the Internet first then run LiveUpdate Work with Norton SystemWorks To obtain updates using LiveUpdate 1 Open your Symantec product 2 At the top of the window click LiveUpdate You might receive a warning that your subscription has expired Follow the on screen instructions to complete the subscription renewal Click Next to locate updates If updates are available click Next to download and install them When the installation is complete click Finish Note After installing some program updates may require that you restart your computer Run LiveUpdate automatically You can choose to have LiveUpdate check for protection updates automatically on a set schedule by enabling Automatic LiveUpdate Once it s enabled you can let it run according to the default schedule or you can set when you want it to run using the Microsoft Scheduler Note Automatic LiveUpdate periodically checks for an Internet connection every five minutes until a connection is found then
194. ver is located select the file name Your file may appear in the list with a question mark in place of the first letter of the file name If so you are prompted to type the first letter of the original filename If you do not know what it is type any letter from A to Z as a substitute Make a note of the file name so that you can find it later Click Recover Click Finish If your deleted file is not listed Windows 98 and Windows Me only you can search further When you have recovered a file you can view its contents To view a recovered file s contents 1 2 3 In a search results list select a file name Click Quick View In the Name column of the search results list right click a file name then click Quick View 141 Recovering missing or erased files 142 If you delete a file on a floppy disk from a DOS prompt by specifying file name letters after a wildcard such as DEL ILENAME TXT as opposed to DEL FILENAME TXT or DEL TXT the file is listed as unrecoverable on the Recently Deleted Files page To see if a file is actually recoverable 1 Right click in the center of the file list then click Show Unrecoverable Files Click Next 3 Use the subsequent UnErase Wizard pages to search the floppy disk C HA PTE Improving a computer s performance When your computer is operating at peak efficiency so are you A sluggish computer is more than just an annoyance It may be a symptom of mor
195. vering 139 141 corrupt registry 203 205 recovering using the installation CD 141 reinfected after virus removal 191 removing 167 scanning 106 security considerations 161 space for expansion 149 unmovable 153 unrecoverable recovering 17 unwanted removing 17 viewing recovered files 141 fixing disk problems 134 135 Windows problems 135 136 floppy disks for emergency recovery 60 scanning 106 starting from 87 folders scanning 106 viewing usage in Norton CleanSweep 74 fragmentation analysis 150 calculation formula 144 reducing for specific files 150 frequently asked questions GoBack 3 Personal Edition 90 Norton AntiVirus 190 193 Norton CleanSweep 188 189 Norton SystemWorks 186 188 Norton Utilities 193 full system scans 105 G GoBack 3 Personal Edition about 81 and Wipe Info 159 Boot Menu 87 disabling 88 features 28 frequently asked questions 90 Help 77 installing 83 options 88 Search the online help index for more information 215 GoBack 3 Personal Edition continued reverting hard disk 86 starting 85 starting from floppy 87 system requirements 82 troubleshooting 90 tutorial 77 uninstalling 84 user s guide PDF 78 green indicator in Norton CleanSweep 167 H hard disk checking with Norton Disk Doctor 134 configuring 193 errors 132 repairing 134 reverting with GoBack 3 Personal Edition 86 scanning 106 hardware repairing problems 194 197 Help context sensitive 76 GoBack 3 Personal Edition 77 How to 77
196. want Speed Disk to place the files during the next optimization For more information see Customize Speed Disk on page 151 Customize Speed Disk Customize Speed Disk During optimization Speed Disk places files in the best locations for efficient access and flexible growth However there may be situations in which you need to ensure that certain files are placed in specific areas on the disk so they are accessed first or have lots of room to expand without being fragmented Speed Disk provides a number of options that let you customize many aspects of the disk optimization process Speed Disk lets you a Schedule optimizations for individual volumes based on time or threshold of fragmentation a Adjust the system resources used by Speed Disk in relation to other running processes a Customize the optimization for each disk a Run Speed Disk in the background to optimize volumes at preset times Record optimization events to the system Event Log Speed Disk stores the optimization options you choose for each disk so you need not reset options each time you optimize unless you want to change them Note If you change any Drive Options or Global Options settings including the maximum number of disks to optimize concurrently you must restart Speed Disk before the changes take effect Speed Disk options determine how Speed Disk optimizes specific disks For example if one disk contains mostly data and an
197. x an invalid partition only if it is completely inaccessible from Windows or DOS Update your Rescue Disks prior to any kind of partition repair operation For more information see Create and use Emergency Disks and Rescue Disks on page 60 Norton Disk Doctor can only revive FAT or FAT32 partitions on computers running Windows NT Windows 2000 or Windows XP It cannot revive NTFS partitions To repair corrupted boot records use the DOS version of Norton Disk Doctor do not use the Windows version The Windows version diagnoses the problem but will not repair the boot record as well as the DOS version of Norton Disk Doctor 133 Finding and fixing problems When to use Norton WinDoctor Norton WinDoctor is the safe and easy way to diagnose and repair common Windows problems It checks the necessary information for Windows to run properly and checks for components needed by programs that run in Windows Combined with Norton System Doctor Norton WinDoctor can automatically monitor your computer for Windows problems If a problem is detected Norton System Doctor alerts you to start Norton WinDoctor to correct it Perform a disk check 134 Run Norton Disk Doctor often to keep your hard drive free of accumulated errors Running Speed Disk frequently will improve the performance of the scans that Norton Disk Doctor conducts Note If you suspect your disk has problems do not run Speed Disk until you have corrected them
198. your computer restarts the drive letters might have changed from their normal designations 3 At the DOS Command Prompt navigate to the CD and launch the Norton Utilities tool that you want to use For more information see Troubleshooting disk errors on Windows 98 and Windows Me on page 194 If a file is deleted or missing 16 If a file that you wanted to keep has disappeared or been deleted and you don t have a backup copy use UnErase Wizard to search for and recover it For more information see Recovering missing or erased files on page 137 To avoid overwriting missing files do not install Norton SystemWorks if you haven t already If you are able to run Windows you can run UnErase Wizard from the Norton SystemWorks CD For more information see Launch utilities from the CD on page 48 If you can t start Windows create an Emergency Disk and use the DOS version of UnErase For more information see Create and use Emergency Disks and Rescue Disks on page 60 If you have installed GoBack 3 Personal Edition you can use it to revert your hard disk to a state when the file was available For more information see Revert your hard disk with GoBack 3 Personal Edition on page 81 If you need to remove unwanted files If you need to recover data from unrecoverable files Disk Editor Diskedit exe is a full featured sector editing tool capable of accessing virtually any area of a hard or fl

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