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Symantec AntiVirus 2004 Professional / Norton AntiSpam 2004 (10299869) for PC

1. 4 Inthe Symantec Pre Install Scanner window review the progress of the scan If Norton AntiVirus detects a virus it prompts you to delete each file individually 5 Click Delete for each file that you want to delete After the scan completes view the results in the scanresults Notepad window then exit Notepad 29 30 Installing Norton AntiVirus Professional Install Norton AntiVirus Professional 7 Inthe Norton AntiVirus 2004 Professional Setup window click Next to continue with the installation a Norton AntiVirus 2004 Professional Setup License Agreement You must accept the license below before you install Norton AntiVirus 2004 Professional SYMANTEC SOFTWARE LICENSE AGREEMENT Norton AntiVirus Professional IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE ACCEPT OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE accept the license agreement O
2. 300 MHz or higher processor Professional Home ss 48 MB of RAM Edition Service Pack 1 Windows XP Tablet CD ROM or DVD ROM drive 85 MB of available hard disk space PC and Media Internet Explorer 5 1 with Service Pack 2 or later 5 5 Center Editions recommended db If you are installing on Windows 2000 XP you must install with administrator privileges Supported email clients Email scanning is supported for any POP3 compatible and SMTP compatible email client including Microsoft Outlook Express version 4 5 or 6 a Microsoft Outlook 97 98 2000 XP Netscape Messenger version 4 Netscape Mail version 6 Installing Norton AntiVirus Professional System requirements Eudora Light version 3 Eudora Pro version 4 Eudora version 5 Pegasus 4 Unsupported email programs Norton AntiVirus does not support the following email clients IMAP AOL POP3s with Secure Sockets Layer SSL See the online Help for more information about Secure Sockets Layer connections Web based email such as Hotmail and Yahoo Lotus Notes About encrypted email connections Norton AntiVirus does not support email connections using Secure Sockets Layer SSL SSL is a Netscape protocol designed to provide secure communications on the Internet If you use an SSL connection you are not protected by Norton AntiVirus To send email messages through SSL connections disable incoming and outgoing email protection in Nort
3. If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk Troubleshooting Troubleshoot Rescue Disks get an error when testing basic Rescue Disks See Create and If you get the message Non system disk replace the disk use Rescue Disks and press any key when testing your Rescue Disks the on page 49 Rescue program may not have prepared the floppy boot files correctly To repair the Rescue Boot Disk without having to reformat the disk and create a new Rescue Disk set 1 uw FS WN Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK 15 16 Troubleshooting Troubleshoot Rescue Disks Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer
4. 3 In the Auto Protect pane check Enable Auto Protect If the Norton AntiVirus Professional icon appears in the Windows system tray you can use it to enable and disable Auto Protect 43 44 Basics Temporarily disable Auto Protect To enable or disable Auto Protect using the icon in the Windows system tray In the Windows system tray right click the Norton AntiVirus Professional icon then do one of the following If Auto Protect is disabled click Enable Auto Protect If Auto Protect is enabled click Disable Auto Protect Basics 45 Check Norton AntiVirus configuration status Check Norton AntiVirus configuration status See Customize Norton AntiVirus on page 62 If Norton AntiVirus is behaving in an unexpected way or if you re not sure that everything is being scanned for viruses check the status on the main window In the System Status pane of the Norton AntiVirus main window a check mark indicates that the system status is OK and a triangle indicates that your system needs attention If you see a triangle review the features to see which area needs attention If you see an exclamation point it indicates that your subscription is either expired or your virus definitions are more than two weeks old If your subscription is expired renew it to maintain your protection If your subscription is current then you need to update your virus definitions If you need to adjust any settings
5. To run a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished Delete a custom scan You can delete custom scans if they are no longer needed To delete a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to delete db If you click the button next to the scan name the scan runs 3 Under Actions click Delete 4 Click Yes to verify that you want to delete the scan Schedule scans After installation Norton AntiVirus automatically runs a weekly full system scan You can also set up a schedule for custom virus scans You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals If you are using the computer when the 84 Protecting disks files and data from viruses Schedule scans amp scheduled scan begins it runs in the background so that you do not have to stop working You cannot schedule the predefined scans in the scan list but you can schedule any custom scans that you have created Schedule a custom scan You have complete flexibility in scheduling custom scans
6. 104 recovering erased 97 default options 66 definitions of technical terms 55 deleting custom scans 83 infected files 90 scan schedules 86 description of product features 19 disabling Automatic LiveUpdate 75 Auto Protect 43 disks manually scanning 79 protecting 77 scanning for viruses 79 displaying the Norton AntiVirus toolbar 41 E electronic newsletter 59 eliminating data permanently 101 email options 64 protection 64 emergency preparations 17 recovery procedures 11 Emergency Disks creating 14 using 15 enabling Automatic LiveUpdate 72 Auto Protect 43 Office Plug in 65 erased files about 97 recovering 99 excluding at risk files 87 89 Express mode for LiveUpdate 72 F FAQs 109 eatures Information Wizard 34 Norton AntiVirus 19 21 ile extensions about 95 unusual 110 iles adding to Quarantine 94 and Norton Protection 97 check if recoverable 99 recovering 97 reinfected after virus removal 110 security considerations 101 irewall and LiveUpdate 73 and network 73 oppy drives about 114 unable to boot from 114 olders creating for Rescue Disks 50 scanning for viruses 79 ull system scans 79 Index 133 G L glossary 55 LiveUpdate Interactive and Express modes 72 H options 64 Help Log Viewer contents 47 monitoring activities in 47 online 55 window and dialog box 55 hexadecimal values in Wipe Info 102 Miscellaneous options 64 65 ignoring files 91 infected files N cannot
7. Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA June 3 2003 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an or
8. Before installing Norton AntiVirus Professional take a moment to review the system requirements that are listed in this chapter Windows 98 Me users should have several blank 1 44 MB disks available to make Rescue Disks System requirements To use Norton AntiVirus Professional your computer must have one of the following Windows operating systems Windows 98 98SE Me a Windows 2000 Professional Windows XP Professional Home Edition Installation of Norton AntiVirus Professional is not supported on Windows 95 NT 4 0 Macintosh Linux or server versions of Windows 2000 XP computers If you are planning to upgrade your Windows operating system from Windows 98 Me to Windows 2000 XP you must uninstall Norton AntiVirus Professional first and then reinstall after the upgrade is complete 26 Installing Norton AntiVirus Professional System requirements Your computer must also meet the following minimum requirements Operating system Requirements Windows 98 98SE 133 MHz processor for Windows 98 150 MHz Me processor for Windows Me 32 MB of RAM 125 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended Windows 2000 133 MHz or higher processor Professional HA 64 MB of RAM Edition g 85 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended Windows XP
9. Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Service and support solutions 119 Subscription policy Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 120 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand
10. in a list of most recently used files or a file name search This type of embedded information can be very difficult to remove from your computer About hexadecimal values Wipe Info uses hexadecimal values to wipe files Hexadecimal refers to the base 16 number system This system is used by computer programmers to represent numbers in the binary number system which uses the zero and one symbols in combinations to represent any number The hexadecimal system consists of the numbers 0 to 9 and the letters A to F used in combinations For example the decimal number 14 is represented as the letter E in the hexadecimal system In Wipe Info options you can specify values from 00 to FF representing numbers from 0 to 255 respectively You can type the value using a number or a character from A to F About the Government Wipe process When you select Government Wipe Wipe Info does the following Overwrites the data with 00s Verifies the 00 overwrite Overwrites with FFs Verifies the FF overwrite Writes a random value or a value that you choose from 00 to FF Verifies the random overwrite Eliminating data permanently 103 Set Wipe Info options Reverifies the random overwrite to ensure that it was written correctly Repeats as many times as you specify up to 100 Set Wipe Info options You can specify how Wipe Info handles hidden read only and system files You can also specify the type of wipe to use Th
11. used to broadcast multimedia over the Internet One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages 125 126 Glossary JavaScript macro NAT network address translation network address NTFS NTFS file system packet partition POP3 Post Office Protocol version 3 port A scripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or
12. Activation Successful screen click Finish Basics Temporarily disable Auto Protect Temporarily disable Auto Protect See Start Norton AntiVirus on page 4o If you have not changed the default option settings Auto Protect loads when you start your computer to guard against viruses Trojan horses worms and other malicious threats It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus When a virus or virus like activity is detected Auto Protect alerts you In some cases Auto Protect may warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can temporarily disable Auto Protect If you have set a password for Options Norton AntiVirus Professional asks you for the password before you can view or adjust the settings To temporarily disable Auto Protect 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 In the Auto Protect pane uncheck Enable Auto Protect Be sure to enable Auto Protect when you have completed your task to ensure that your computer remains protected To enable Auto Protect 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect
13. AntiVirus icon in the Windows system LAY anaa a e a tagcat 40 Use the Windows Explorer toolbar ou eee 40 Activate your product oo eesseeessneessntessntessneeense 42 Temporarily disable Auto Protect 0 43 Check Norton AntiVirus configuration status 45 Check Office Plug in Status 0 eessesseeseeseees 46 Monitor Norton AntiVirus activities 00 eee 47 About the Log VieWEP ssisi disccsiessaiauicatidemaadnede Check the Activity Log Create and use Rescue Disks seeesesecseeseeeseeeseeess About Rescue Disks eccere Create a Rescue Disk Set 0 eeesseeseeseeseeeeseese Test your Rescue Disks o ceeceeeeseessessesseesteeseeseeeeeene Update your Rescue Disks Rescue Disk Options ceceesecscessesseeseesesseesseeseeseeeee If you need to use Rescue Disks to restore your Syste ai tony chs e a a E 53 For more information eccerre 55 Look up glossary terms sssssssssssssssssssssssssssssssssssss 55 Us online Helpu a 55 R adme file manionigeieiannedan onai 56 Access the User s Guide PDF 0 eeeeeeeeeceeeee 56 Symantec products on the Web eee 57 Subscribe to the Symantec Security Response newsletter eceesseseeesseeeeseeee 59 Options Customize Norton AntiVirus 0 eceessecsecseeeseeeseeseeees 62 About System Options cccceecsecsecsseesseesseesseeeses 62 About Internet options 0 eecseeessescsseeeeseeeeneees 63 About Other options Set Norton AntiVirus Options eee 65 If you need to re
14. AntiVirus may not be configured to show the Auto Protect icon in the tray To show the Auto Protect icon in the tray 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 In the Options window under System click Auto Protect 110 Troubleshooting Troubleshoot Norton AntiVirus 3 Ensure that Show the Auto Protect icon in the tray is checked have scanned and removed a virus but it keeps infecting my files See If you need to use Rescue Disks to restore your system on page 53 There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to look To reset Norton AntiVirus scanning options 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file scanning 4 Click Manual Scan gt Bloodhound 5 Ensure that Enable Bloodhound heuristics is checked then click Highest level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses Another reason could be that the virus is remaining in memory after you remove it from the boot record It then re
15. Cancel 32 Installing Norton AntiVirus Professional Install Norton AntiVirus Professional 11 Select a folder into which you want to install Norton AntiVirus Professional then click Next I Norton AntiVirus 2004 Professional Setup Upgrade Options Setup has detected a previous version of Norton AntiVirus on your computer and will remove it for you If you want to uninstall it manually click Cancel to quit the installation Once you have removed the previous version of Norton AntiVirus you can run Setup again Would you like to keep your option settings for Norton Antivirus Yes ONo Previous products will be disabled during the upgrade process Your protection will return to normal after you have completed the installation If you are concemed about your computer s safety disconnect from the Internet before proceeding 12 If you are upgrading from Norton AntiVirus 2002 or 2003 you can keep your option settings Click Yes to keep your option settings then click Next a Norton AntiVirus 2004 Professional Setup Symantec AntiVirus for Palm OS Horton AntiVirus 2004 Professional does not include Symantec AntiVirus for Palm OS You can keep Symantec AntiVirus for Palm OS if it is installed on your computer already Would you like to keep Symantec AntiVirus for Palm OS IMPORTANT Choosing Yes prompts you to renew your subscription to previous releases of Norton Antivirus Professional immediately after your su
16. Norton AntiVirus alert tells you when to use your Rescue Disks 53 54 Basics If you need to use Rescue Disks to restore your system You first need to determine if your Rescue Disks are current This means that you have created or updated your Rescue Disks since you did any of the following I Added modified or removed internal hardware Added modified or removed hard disk partitions Upgraded your operating system Updated virus definitions f your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk screen appears use only the Norton AntiVirus task To use your Rescue Disks 1 Insert the Basic Rescue Boot Floppy Disk into drive A and restart your computer The Rescue program runs in DOS 2 Use the arrow keys to select the program that you want to run A description of the selected program appears in the right pane of the Rescue program Your options are Norton Scans your computer for viruses and AntiVirus repairs any infected files Rescue Checks and restores boot and partition Recovery information 3 Press Enter to run the selected program 4 Follow the on screen instructions for inserting and removing the Rescue Disks 5 When the Rescue program is done remove the Rescue Disk from drive A and restart your computer Basics 55 For more information For more information The product documentation provides glossary ter
17. Options gt Email Options gt Email Options gt Instant Messenger Options gt Email Options gt Inoculation On Scan incoming Email Scan outgoing Email If your email program uses one of the supported communications protocols both options are selected by default Protect against timeouts when scanning Email To prevent connection timeouts while receiving large attachments enable timeout protection Instant messengers that you want to protect Enable Worm Blocking Alert me when scanning email attachments Inoculate Boot Records Protecting disks files and data from viruses 79 Manually scan disks folders and files Manually scan disks folders and files If Auto Protect is enabled and the Norton AntiVirus options are set at their default levels you normally would not need to scan manually However if you temporarily disabled Auto Protect for example to load or use another program that conflicts with Norton AntiVirus and you orgot to enable it again it is possible that a virus could be on your hard disk undetected You can scan your entire computer or individual floppy disks drives olders or files Although the default settings for manual scanning are usually adequate you can raise the level of Bloodhound heuristics or adjust the options for manual scanning in he Options window For more information about manual scanning options see the online Help Perfor
18. Products page for the registration link To use the Information Wizard 1 Inthe welcome window click Next db You must activate the software within 15 days See Activation protects you on page 20 2 On the Product Activation window click Activate and register your product now See Activate your 3 Click Next product on page 42 Make sure that your computer is connected to the Internet then click Next 5 Ifyou purchased your computer with Norton AntiVirus already installed you must accept the icense agreement in order to use Norton AntiVirus Professional Click I accept the license agreement hen click Next 6 In the first Registration window select the Country Region from which you are registering 7 Ifyou would like information from Symantec about Norton AntiVirus Professional check the method by which you want to receive that information type the corresponding address and phone number then click Next 8 Check if you would like to receive postal mail from Symantec 9 Type your name and address then click Next 36 Installing Norton AntiVirus Professional After installation See Customize Norton AntiVirus on page 62 10 Make sure your computer is connected to the Internet then click Next to activate 11 Click Finish 12 Select the post installation tasks that you want Norton AntiVirus Professional to perform automatically Your options are Run LiveUpdate Create
19. Repair Wizard opens in the Fix Infections pane uncheck any files that you don t want Norton What to do if a virus is found 89 If a virus is found during a scan AntiVirus to fix All files are checked by default This is the recommended action 2 Click Fix If any files cannot be fixed or deleted the Quarantine Infections window opens All files are checked to be added to Quarantine by default This is the recommended action 3 Inthe Quarantine window uncheck any files that you do not want to quarantine 4 Click Quarantine If any files could not be quarantined the Delete window opens All files are checked to be deleted by default 5 In the Delete window uncheck any files that you do not want to delete If you do not delete the infected files the virus or file at risk remains on your computer and can cause damage or be transmitted to others 6 Click Delete If any files could not be deleted the Exclude At risk Files window opens to allow you to exclude files considered to be at risk from future scans 7 Inthe Exclude At risk Files window select any files that you want to exclude 8 Click Exclude 9 Once all of the files have been repaired quarantined deleted or excluded the Scan Summary window opens If any files could not be deleted they appear in the Scan Summary window with a status of at risk or delete failed There are a variety of reasons why some files cannot be deleted a file could be in use or
20. Symantec products any Symantec software on the media for which You have not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term
21. THE SOFTWARE LESS PPING HANDLING AND ANY LICABLE TAXES AT ANY TIME DURING SIXTY 60 DAY PERIOD FOLLOWING THE E OF PURCHASE Ono Q i ouvem Loum JT stale E lez Q T THE T J tT OGOHMDOCOOOSO ay FE MKTaARnRwDAOCAVAaLE SmylS is Shu 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on each of two 2 single computers If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes o
22. When you select how frequently you want a scan to run such as daily weekly or monthly you are presented with additional fields with which you can refine your request For example you can request a daily scan then schedule it to occur every two days or every three days instead To schedule a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to schedule If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields are already enabled 5 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 6 When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end Protecting disks files and data from viruses 85 Schedule scans To create multiple schedules for a single scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to schedule db If you cl
23. be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and imitations on liability shall survive ermination Software and documentation is delivered Ex Works California U S A or Dublin reland respectively ICC INCOTERMS 2000 This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed y both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia Contents Chapter 1 Responding to emergencies f your product won t install 00 eeesseesseeesee
24. repair was not made and recommending that you quarantine the file You have the same options as those listed in the table with the exception of Repair the infected file If you are using Windows 2000 XP If a virus is found and either repaired or automatically deleted by Auto Protect in Windows 2000 XP you receive an alert telling you which file was repaired or deleted and which virus Trojan horse or worm was infecting the file If you have an active Internet connection selecting the virus name opens the Symantec Web page that describes the virus To close the alert Click OK If the file cannot be repaired you receive two alerts one telling you that Auto Protect was unable to repair the file and another telling you that access to the file was denied See If Norton You can set your Auto Protect options to try to AntiVirus places quarantine any infected files that it cannot repair If you files in k do this you are informed if any files are quarantined Quarantine on page 93 To resolve problems with unrepaired files 1 Runa full system scan on your computer to ensure that no other files are infected 92 What to do if a virus is found If a threat is found by Worm Blocking See If a virus is found during a scan on page 88 2 Follow the recommended actions in the Repair Wizard to protect your computer from the infected files If a threat is found by Worm Blocking See Ensure that protection setting
25. the Readme file 1 Using Windows Explorer navigate to the location in which your Norton AntiVirus Professional files are installed If you installed Norton AntiVirus Professional in the default location the files are in C Program Files Norton AntiVirus Professional 2 Double click Readme txt to open the file in Notepad or Wordpad The Readme file includes instructions for printing it if you want to do so 3 Close the word processing program when you are done reading the file 38 Installing Norton AntiVirus Professional If you need to uninstall Norton AntiVirus Professional If you need to uninstall Norton AntiVirus Professional If you need to remove Norton AntiVirus Professional from your computer you can use the Add Remove Programs option in the Windows Control Panel During uninstallation Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded To uninstall Norton AntiVirus Professional from the Windows Control Panel 1 Do one of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click Norton AntiVirus Professional Do one of the following In Windows 98 Me click Add Remove In Windows 2000 XP click Remove Click Remove All to c
26. them If you delete a file on an FAT FAT32 drive the system does not differentiate between your files and those belonging to another user When you purge your files the system also purges all of the files to which the other user has access which includes all files on FAT FAT32 volumes About UnErase Wizard amp See Recover a file with UnErase Wizard on page 98 UnErase Wizard helps you recover deleted files from the Norton Protected Recycle Bin In Windows 98 Me UnErase Wizard can also help you restore files that were unprotected by Norton Protection Windows 2000 XP can only recover files if Norton Protection is turned on UnErase Wizard also helps you recover files that are deleted from the standard Windows Recycle Bin In Windows 98 Me UnErase Wizard frequently recovers unprotected files as well even those deleted from the Recycle Bin If you have a dual boot system and the volume containing deleted files is not NTFS you can use the Windows 98 Me version of UnErase Wizard to recover deleted files Using UnErase Wizard you can search for a deleted file by its file name and by words that you think the file may contain This is especially useful if you can t remember the file name but you do remember its contents Recover a file with UnErase Wizard If you have excluded files from Norton Protection and these excluded files are deleted they are not intercepted by the Windows Recycle Bin or Norton Pro
27. to determine what gets scanned what the scan is looking for and what Options 63 Customize Norton AntiVirus happens when a virus or virus like activity is encountered With higher levels of protection there can be a slight trade off in computer performance If you notice a difference in your computer s performance after installation you may want to set protection to a lower level or disable those options that you do not need The System options that you can set are as follows Auto Protect Determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what to do when a virus is found Auto Protect options also include Bloodhound Advanced and Exclusions subcategories Bloodhound is the scanning technology that protects against unknown viruses Use these options to set its level of sensitivity in Auto Protect Advanced options determine the activities to be monitored when scanning for virus like activities and when scanning floppy disks a Exclusions specify the files that should not be scanned by file name extension or by specific file name Be careful not to exclude the types of files that are more likely to be infected by viruses such as files with macros or executable files Manual Scan Determine what gets scanned and what happens if a virus or threat is found during a scan that you request Manual Scan options also include Bloodhound and Exclusions subc
28. to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer 70 Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files that are available from Symantec that keep your Symantec products up to date with the latest anti threat technology The protection updates you receive depend on which product you are using Norton AntiVirus Norton Users of Norton AntiVirus Norton SystemWorks AntiVirus Professional and Symantec AntiVirus for Handhelds Annual Norton SystemWorks Service Edition products receive virus protection Norton SystemWorks updates which provide access to the latest virus Professional Symantec signatures and other technology from Symantec AntiVirus for Handhelds Annual Service Edition Norton Internet Security In addition to the virus protection updates users Norton Internet Security of Norton Internet Security products also receive Professional protection updates for Web filtering intrusio
29. use Options To check system status 1 Inthe main window under Norton AntiVirus click Status Norton AntiVirus Professional 4 Norton Antivirus System Status 0K Status 4 Security Scanning Features Scan for Viruses Reports gesar Script Blocking On Advanced Tools ae aisis iissa Full System Scan 81112003 Norton AntiVirus Subscription Virus Definitions 6111 2003 AN Activate by 712412003 Automatic LiveUpdate on AntiVirus 46 Basics Check Norton AntiVirus configuration status 2 Inthe System Status pane review the status to the right of each feature 3 For information about a particular feature select the feature The right pane displays a description and a link to more information about the feature Check Office Plug in status Office Plug in protects Microsoft Office documents from viruses worms and virus like activities It scans documents whenever you open them in a Microsoft Office program Office Plug in is enabled in Options db If you have set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To check Office Plug in status 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe left pane of the Options window under Other click Miscellaneous 3 Verify that Office Plug in is enabled Basics 47 Monitor Norton AntiVirus activities Monitor Nor
30. virus but it keeps infecting my files oes 110 Norton AntiVirus cannot repair my infected ATIC EEE EEA E Ae es I can t receive email messages I can t send email messages Troubleshoot Rescue Disks My Rescue Disk does not work I cannot start from drive A eseeseeeseeseeeesees I get an error when testing basic Rescue DISKS inneren aiii 115 Service and support solutions Glossary Index If you have an emergency read these sections to try to find the solution to your problem Common problems include Virus threats Trouble restarting your computer Lost or missing files Possible disk damage If you purchased this product to address any of the problems listed above read these sections first Immediate installation of the product may not always provide the best solution to your problem 12 Responding to emergencies If your product won t install If your product won t install See If your computer won t start on page 13 You must be running Windows in order to install your Symantec product If you try to install and your computer has a virus and you choose not to run the Symantec Pre Install Scanner start over and run the Symantec Pre Install Scanner as directed If you can t run the Symantec Pre Install Scanner but you can connect to the Internet go to http security symantec com and run virus detection from the Symantec Security Check Web site If you can t
31. 0 XP 1 2 3 4 5 11 12 In the main window click Advanced Tools On the Wipe Info line click Start Tool Click Wipe Info In the Wipe Info window click Browse Select one of the following Folders Files Select the folder or file to wipe Click Open With the Wipe Info window open locate a folder or file on your hard disk Drag the selected item into the Wipe Info file list Continue to drag all of the files and folders that you want to wipe into the Wipe Info list If you add an item to the list by mistake select the item then right click Remove Item s from list Click Wipe All Click Yes to confirm the warning All of the files in the list are wiped In Windows 98 Me Wipe Info uses a wizard to automate the wiping process To wipe files or folders in Windows 98 Me 1 2 3 In the main window click Advanced Tools On the Wipe Info line click Start Tool Click Wipe Info See Set Wipe Info options on page 103 Eliminating data permanently 105 Wipe files or folders 4 Inthe Wipe Info Wizard window select one of the following options Your options are Files Wipe Info deletes the selected file its directory entry if possible and any associated free space Folders Wipe Info deletes all files in the selected folder its directory entry if possible and any associated free space You can specify whether subfolders should be included Free Space Wipe Info wipes the free space
32. 3 Press Escape to exit to DOS 52 Basics Create and use Rescue Disks 4 Remove the disk from drive A and slide open the plastic tab on the back of the disk to write protect it 5 Restart your computer Update your Rescue Disks See Test your Rescue Disks on page 51 You can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disk set without having to recreate them If you are updating a floppy disk set make sure that your disks are not write protected before you begin To update your Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window under Select Destination Drive click drive A then click Update A message prompts you to insert the disk labeled Basic Rescue Boot Floppy Disk into drive A 3 Insert the Basic Rescue Boot Floppy Disk into drive A then click OK 4 Insert the remaining disks in your set as requested Make sure to test your newly updated Rescue Disk set when prompted Rescue Disk options Rescue Disk has the following options Add Files Remove File Click to specify additional files that you want Rescue Disk to store on the Rescue Disk set amp d Do not use this as a backup utility Add files only if they are needed to restore your system after a crash Click to remove the selected file under User selected Files The files will no longer be included on the Rescue Disk set Rescue items list Basic R
33. 9 symantec Norton AntiVirus User s Guide Norton AntiVirus Professional User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 10 0 PN 10098595 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo CleanSweep Ghost GoBack LiveUpdate Norton AntiVirus Norton SystemWorks and Norton Utilities are U S registered trademarks of Symantec Corporation Norton Internet Security Norton Parental Control Norton Personal Firewall Norton Privacy Control and Norton Productivity Control are trademarks of Symantec Corporation Microsoft MSN Win
34. Help The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which you installed Norton AntiVirus Professional In most cases this will be drive C 3 Click Program Files gt Norton AntiVirus Professional 4 Double click Readme txt The file opens in Notepad or your default word processing program 5 Close the word processing program when you are done reading the file Access the User s Guide PDF The Norton AntiVirus Professional User s Guide is provided on the CD in PDF format You must have Adobe Acrobat Reader installed on your computer to read the PDF If you purchased this product as an electronic download Adobe Acrobat Reader was not included You must download it from the Adobe Web site To install Adobe Acrobat Reader 1 Insert the CD into the CD ROM drive 2 Click Browse CD au Fw Basics 57 For more information In the CD window double click the Manual folder Double click the Acrobat folder Double click the program file Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Once you have installed Adobe Acrobat Reader you ca
35. RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY T 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU O THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES N NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software zz 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software ocumentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Comput
36. a Rescue Disk Set Scan for Viruses Schedule weekly scans of local hard drives Enable Auto Protect to scan inside of compressed files Ensure that you have the latest virus definitions See Keeping current with LiveUpdate on page 69 If you are installing in Windows 98 Me you also have the option to create a Rescue Disk set See Create and use Rescue Disks on page 49 Perform a full system scan See Manually scan disks folders and files on page 79 Schedule a weekly scan of your local hard drives You must have Microsoft Scheduler installed to use this option If you select this option you can change the schedule for this scan as desired See Schedule scans on page 83 Set the option to scan compressed files automatically by Auto Protect See About System options on page 62 13 Click Next 14 Review the post installation tasks and configuration settings for Norton AntiVirus Professional If you want to change any of the settings do so using Options 15 Click Finish Installing Norton AntiVirus Professional 37 After installation If you selected any post installation tasks they start automatically Read the Readme file The Readme file contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the Norton AntiVirus Professional product files To read
37. a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number port number PPP Point to Point Protocol protocol proxy registry removable media router script service Glossary A number used to identify a particular Internet service Internet packets include the port number to help recipient computers decide which program should handle the data A protocol for communication b
38. an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Java Glossary The synchronization software for Palm OS handheld devices The language used to create Web pages An extension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is
39. arily disable incoming email protection 1 Inthe main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email Click OK Download your email messages ou fF WN Reenable incoming email protection See About System Your email client may have timed out Make sure that options on timeout protection is enabled page 62 If you continue to experience problems downloading email messages disable email protection 112 Troubleshooting Troubleshoot Norton AntiVirus To disable email protection 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan incoming Email 4 Uncheck Scan outgoing Email 5 Click OK can t send email messages If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected your email client may be set to automatically disconnect after sending and receiving mail If you are using a firewall it may block access to the Internet features of Norton AntiVirus For Norton AntiVirus to scan outgoing email messages for viruses it intercepts and scans the messages before they are sent to your email provider To resolve this issue turn off this option within your email client Consult your email client manual for instructions on how to do this
40. at you want to run 3 Under Actions click Scan If you choose to scan all removable drives or a floppy disk the scan starts automatically If you choose to scan drives folders or files a dialog box appears in Protecting disks files and data from viruses 81 Create and use custom scans which you choose which drives folders or files to scan 4 Inthe dialog box make your selection then click Scan When the scan is complete a scan summary appears 5 When you are done reviewing the summary click Finished If problems are found during a scan See What to do if At the end ofa scan a summary report appears to tell a virus is found you what Norton AntiVirus found during the scan If a on page 87 virus was found and you have requested that Norton AntiVirus repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted Create and use custom scans See Schedule a You can create a custom scan if you regularly scan a 7 scan on particular segment of your computer and don t want to page 84 have to specify the segment to be scanned every time You can also schedule the custom scan to run automatically You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When
41. ategories About Internet options Internet options define what happens when your computer is connected to the Internet You use Internet options to define how Norton AntiVirus should scan email and instant messenger attachments enable Worm Blocking and determine how updates should be applied with LiveUpdate 64 Options Customize Norton AntiVirus The Internet options you can set are as follows Option Description Email Instant Messenger LiveUpdate Enable email scanning and Worm Blocking and define how Norton AntiVirus should behave while scanning email messages Scanning incoming email messages protects your computer against viruses sent by others Scanning outgoing email messages prevents you from inadvertently transmitting viruses or worms to others You can choose to scan incoming or outgoing email messages or both and to display an icon or progress indicator while scanning You can set options to automatically repair quarantine or delete infected email messages with or without interaction with you Advanced options determine what to do when scanning email messages Determine what instant messengers to support how to configure a new instant messenger and what happens if a virus is found during an instant messenger session Enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus definitions automatically when you are connecte
42. bscription has expired Else choosing No removes Symantec AntiVirus for Palm OS from your computer OYes No lt Back tens Cancel Installing Norton AntiVirus Professional 33 Install Norton AntiVirus Professional 13 If you have Norton AntiVirus 2001 or 2002 Professional Edition installed on your computer you can keep the Symantec AntiVirus for Palm OS component installed Click Yes to keep the component installed then click Next A Norton AntiVirus 2004 Professional Setup Ready to install configure the application To begin the installation click Next To change the installation information click Back To exit the installation click Cancel Norton AntiVirus 2004 Professional files will be installed to C Program Files Shared Symantec files will be installed to C Program Files Symantec C Program Files Common Files Symantec Shared 14 Confirm the installation location then click Next 34 Installing Norton AntiVirus Professional After installation See Read the 15 After Norton AntiVirus Professional is installed scroll Readme file on through the Readme text then click Next page 37 M Norton AntiVirus 2004 Professional Setup 9 symantec Norton AntiVirus 2004 Professional has been successfully installed Norton AntiVirus 2004 Professional is now installed on your computer If you are installing from a CD please remove it from your computer and click Finish to com
43. create Emergency Disks from the CD Insert the CD into the CD ROM drive Click Browse CD Double click the Support folder Double click the Edisk folder Double click NED exe In the welcome window click OK Nou FWRN Label the first disk as instructed and insert it into drive A 8 Click Yes 9 Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 11 Remove the final disk from drive A and store the Emergency Disk set in a safe place Responding to emergencies 15 If you need to use Emergency Disks If you need to use Emergency Disks See Create If you have not created Rescue Disks you can use Emergency Disks Emergency Disks to restart your computer and scan for on page 14 viruses To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer The Emergency program runs in DOS 2 Ensure that Antivirus is selected then press Enter 3 Follow the on screen instructions for inserting and removing the Emergency Disks The Emergency program automatically scans your computer and removes viruses 4 When the Emergency program is done remove the Emergency Disk from drive A and restart your computer 16 Responding to emergencies How to maintain protection How to maintain protection When Norton AntiVirus is installed you have complete virus protection However new viruses and threats are created constantly Viruses can spread when you start y
44. cted Recycle Bin Enable or disable and customize Norton Protection for deleted files Set Norton AntiVirus options You change the settings for Norton AntiVirus options in the Options window db If you set a password for Options Norton AntiVirus asks you for the password before you can continue To change settings 1 Inthe main window click Options If a menu appears click Norton AntiVirus 66 Options Password protect Norton AntiVirus options 2 In the Options window in the left pane select an option in the list Options with an arrow to the left have sub options As you select an option the corresponding settings for the selected option appear in the right pane 3 Select any settings that you want to change 4 Click OK These settings now take precedence over the preset options The changes take effect immediately If you need to restore default Norton AntiVirus settings You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings If you set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To restore default settings on an Options page On the page for which you want to restore default settings click Page Defaults To restore default settings for all options On any page in the Options window click Default All Passwor
45. cue Boot Disk 1 Start up from your hard drive 2 Insert your Rescue Boot Disk into drive A 3 Atthe DOS prompt type SYS A 4 Press Enter This transfers the operating system to the Rescue Boot Disk Be sure to retest your Rescue Disks nu Troubleshooting Troubleshoot Rescue Disks cannot start from drive A See Create and use Rescue Disks on page 49 See My Rescue Disk does not work on page 113 If your computer does not check drive A first on startup use your computer s Setup program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP such as Press lt DEL gt if you want to run SETUP 2 Press the key or keys to launch the Setup program 3 Set the Boot Sequence to boot drive A first and drive C second Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program s Help system refer to the documentation that came with your system or contact your system s manufacturer 4 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case use the boot disk or startup disk that came with your computer
46. d protect Norton AntiVirus options To protect your Norton AntiVirus options from being changed without your permission you can choose to protect or remove protection from your option settings with a password If you specify a password you are asked to enter a password every time that you view the Options window or temporarily enable or disable Auto Protect Options 67 Password protect Norton AntiVirus options If you forget your password you can reset it from the Help button in the Norton AntiVirus main window See the online Help for more information about resetting your password To specify or remove a password 1 Click Options If a menu appears click Norton AntiVirus In the Options window under Other click Miscellaneous Check or uncheck Enable password protection for options In the password dialog box type a password Click OK 68 Options Password protect Norton AntiVirus options Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate obtains program updates and protection updates for your computer Your normal Internet access fees apply when you use LiveUpdate O If your computer uses Windows 2000 XP you must have Administrator access privileges to run LiveUpdate About program updates Program updates are minor improvements
47. d security risks can appear during an instant messenger session when sending an email message or during a manual or scheduled scan If a virus is found during a scan If Norton AntiVirus finds a virus Trojan horse worm or security risk during a scan or from an instant messenger session you either receive a summary of the automatic repair or deletion results or use the Repair Wizard to resolve the problem Review the repair details If you have set your manual scan options so that Norton AntiVirus repairs or deletes files automatically and all infected files could be repaired or deleted the scan summary lists the number of files found infected and repaired or deleted This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with which threats To review the repair details 1 In the scanner window in the Summary pane click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be fixed or if you have set options so that Norton AntiVirus asks you what to do when a virus or threat is found the Repair Wizard opens If Norton AntiVirus did not attempt a repair the Repair Wizard opens in the Fix Infection pane Otherwise it opens in the Quarantine window To use the Repair Wizard 1 Ifthe
48. d to the Internet About Other options Other options include Inoculation settings for Windows 98 98SE Me and Miscellaneous settings You can enable Inoculation cause an alert if a system file changes set a variety of miscellaneous options and customize behavior for the Norton Protected Recycle Bin Options 65 Set Norton AntiVirus options The Other options that you can set are as follows Threat Categories Determine the threats that you want Norton AntiVirus to detect Advanced options include how to respond when a threat is found and what to do when deleting threats Exclusions options specify the files that should not be scanned by file name extension or by specific file name Inoculation Enable Inoculation and if a system file changes choose to update the Inoculation snapshot or repair the file by restoring it to its original values Inoculation options are available only on Windows 98 98SE Me Miscellaneous Back up file in Quarantine before attempting a repair This option is automatically set to On Enable Office Plug in If you upgrade to Microsoft Office 2000 or later after Norton AntiVirus is installed you must enable this option to automatically scan Microsoft Office files Alert me if my virus protection is out of date Scan files at system startup Windows 98 98SE only Enable password protection for options Advanced Tools Customize the behavior and name of the desktop icon for the Norton Prote
49. disks or identified another location for the Rescue Disk files click Create If you selected a floppy disk drive Rescue Disk displays the Basic Rescue Disk List window and an estimate of how much time you will need to create the entire set 6 Label the disks as specified in the Basic Rescue Disk List window then click OK Rescue Disk prompts you to insert the first disk in the floppy disk drive If you selected a network drive or other larger format drive Rescue Disk prompts you for a Rescue Folder drive location 7 Insert the disks as requested 8 When you have finished creating the basic Rescue Disk set in the Rescue Disk window click Close Test your Rescue Disks After you have created the Rescue Disk set you are prompted to test your disks This requires that you restart your computer using the Rescue Disks db If you created Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive you will have to restart into DOS from an external floppy disk navigate to the Rescue folder and run Rescue exe To test your Rescue Disks 1 Close all open Windows programs See My Rescue 2 Insert the disk labeled Basic Rescue Boot Floppy Disk Disk does not into drive A then click Restart Sep OE page n3 If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem
50. dows and the Windows logo are registered trademarks of Microsoft Corporation AOL and CompuServe are registered trademarks of America Online Inc Pentium is a registered trademark of Intel Corporation Yahoo is a registered trademark of Yahoo Inc Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 SYMANTEC SOFTWARE LICENSE AGREEMENT Norton AntiVirus Professional MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE FTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU SYMANTEC BY OPENING THIS KAGE BREAKING THE SEAL CLICKING ACCEPT OR YES BUTTON OR ERWISE INDICATING ASSE CTRONICALLY OR LOADIN FTWARE YOU AGREE TO THE TERMS AND DITIONS OF THIS AGREEMENT IF YOU OT AGREE TO THESE TERMS AND DITIONS CLICK THE I DO NOT ACCEPT NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER USE OF THE FTWARE AND CONTACT SYMANTEC STOMER SERVICE FOR INFORMATION ON W TO OBTAIN A REFUND OF THE MONEY PAID FOR
51. drive 80 running custom 83 using custom 81 scheduling custom scans 84 multiple schedules for a scan 84 virus scans 83 Index Secure Sockets Layer SSL connections 27 security risks about 87 finding 87 Service and Support 117 Setup program about 114 changing boot drive sequence 114 starting from the CD ROM drive 13 Norton AntiVirus 40 startup alert about virus protection 65 Auto Protect failure to load 109 changing floppy disk drive settings 114 floppy disk drive fails 114 Rescue Disks fail 113 scanning files at 65 submitting files to Symantec 94 subscription to product updates 76 summary of product features 19 Symantec Pre Install Scanner 29 Symantec Security Response newsletter 59 Web page 41 58 Symantec service and support Web site 107 Symantec Web sites 57 71 connecting to 41 look up viruses 96 system requirements 25 status checking 45 T Technical Support 57 117 threats avoiding 16 expanded detection 21 135 136 Index timeout protection 78 toolbar displaying Norton AntiVirus from 41 viewing the Virus Encyclopedia from 58 Trojan horses found during ascan 88 transmitted over a network 110 troubleshooting 107 109 recovering erased files 97 Rescue Disk problems 113 U UnErase Wizard features 23 98 recovering files 99 uninstalling Norton AntiVirus 38 other antivirus programs 28 previous copies of Norton AntiVirus 28 unknown viruses 22 updating from Symantec Web site 71 Rescue Disk
52. dules 5 Select the schedule or schedules that you want to delete 6 Click Delete 7 Click OK See If Norton AntiVirus places files in Quarantine on page 93 If after reviewing the information in this chapter you have not resolved your problem see Responding to emergencies on page 11 and Troubleshooting on page 107 If Norton AntiVirus finds a virus or a file containing a virus or a potential security risk on your computer there are several possible resolutions to the problem Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Quarantine infection Makes the file inaccessible by any programs other than a Symantec antivirus program You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec Delete the file Removes the virus from your computer by deleting the file that contains the virus worm or Trojan horse It should be used only if the file cannot be repaired or quarantined Exclude at risk files Excludes the files at risk from future scans If you exclude a file you are doing so permanently from future scans The threat may still be on your computer Viruses can be found during a manual or scheduled scan or by Auto Protect when you perform an action with an 88 What to do if a virus is found If a virus is found during a scan infected file Threats an
53. e Reports page next to Online Virus Encyclopedia click View Report To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses To access the Symantec Web site in your browser On the Internet go to www symantec com Basics 59 For more information Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definitions releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com 2 On the security response Web page scroll down to the reference area of the page then click Newsletter 3 On the security response newsletter Web page select the language in which you want to receive the newsletter 4 On the subscribe Web page type the information requested then click Subscribe 60 Basics For more information The default settings for this product provide complete protection for your computer However you may want to adjust them to
54. e following wiping methods are available Fast Wipe Government Wipe Overwrites the data that is being wiped with the hexadecimal value of your choice Combines several wiping and overwriting processes to conform to specifications in DoD Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from digital media See About the Government Wipe process on page 102 See About the Government Wipe process on page 102 See About hexadecimal values on page 102 To change Wipe Info options 1 FWN In the main window click Advanced Tools On the Wipe Info line click Start Tool Click Options On the General tab select the options for Read only System and Hidden file types On the Wipe Type tab select one of the following Fast Wipe Government Wipe In the Hex Value text box type the hexadecimal values that Wipe Info should use when it overwrites the wiped files space In the Times to Perform This Wipe text box type the number of times that Wipe Info should repeat this process Click Apply 104 Eliminating data permanently Wipe files or folders Wipe files or folders The procedure for wiping a file varies based on the operating system on your computer To wipe a file or folder in Windows 2000 XP add it to the Wipe Info window To wipe files or folders in Windows 200
55. eduled scans Delete a scan schedule What to do if a virus is found fa virus is found during a scan o eeseeceeseesseesecseeseeeeeee Review the repair details 00 ssesseesseeeseeseereess Use the Repair Wizard ou eseesseecseeeseeseeseeneeess f a virus is found by Auto Protect If you are using Windows 98 98SE Me 90 If you are using Windows 2000 XP ecseceeees 91 fa threat is found by Worm Blocking eee 92 If Inoculation alerts you about a change in system POS avera REL AN RRER 93 f Norton AntiVirus places files in Quarantine 93 f Norton AntiVirus cannot repair a file 95 Look up viruses on the Symantec Web site 96 9 10 Contents Chapter 9 Recovering missing or erased files About Norton Protection 0 c c cccccescssesssseseesesesseseseeseeeeee 97 About UnErase Wizard ou cecccccccsescssessssesesesesesseseseeseseees 98 Recover a file with UnErase Wizard ues 98 Chapter 10 Eliminating data permanently About Wipe Info About hexadecimal values About the Government Wipe process 102 Set Wipe Info Options 0 cesssesssscsssessscsssscssesssssssesees 103 Wipe fl s or folders meziornu aude 104 Chapter 11 Troubleshooting Explore the Symantec service and support Web STEE EREE AKE 107 Troubleshoot Norton AntiVirus oc ecceeeseseeseeees 109 Auto Protect does not load when I start My Computer desia nnui uia 109 I have scanned and removed a
56. er Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software ocumentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation The Software and its related documentation including technical data may not be exported or re exported in violation of the U S Export Administration Act its implementing laws and regulations the laws and regulations of other U S agencies or the export and import laws of the jurisdiction in which the Software was obtained Export to any individual entity or country specifically designated by applicable law is strictly prohibited 9 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will
57. er users protected files Protected Users as well as your own This option is files available only in Windows 2000 XP 100 Recovering missing or erased files Recover a file with UnErase Wizard 4 Click Next UnErase Wizard displays a deleted files list of the most recently 5 Select the file that you want to recover 6 Click Recover If you want to examine the recovered file make a note of the recovery destination 7 Ifyou are using Windows 98 Me and your deleted file is not listed click Next UnErase Wizard guides yo creating a more complete li which to select 8 To close UnErase Wizard c A recovered file s name might through the process of st of deleted files from ick Finish have a question mark in place of the first letter If so you are prompted to type the first letter of the original fi e name If you do not know what it is type any letter from A to Z as a substitute Make a note of the find it later ile name so that you can If you delete a file on a floppy disk from a DOS prompt by specifying file name letters after a wildcard such as DEL ILENAME TXT as opposed to DEL FILENAME TXT or DEL TXT the file is listed as unrecoverable on the Recently Deleted Files page Wipe Info lets you remove selected files or folders from your hard disk If you are running a recovery application such as System Restore or Norton GoBack you must erase your histor
58. es on page 70 Compressed file Detects and repairs viruses inside of compressed files protection See What to do if a virus is found on page 87 22 Feature summary Virus and threat protection features Email protection Protects incoming and outgoing email messages preventing your computer and other computers from infection See What to do if a virus is found on page 87 Bloodhound technology Detects new and unknown viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data that is contained in the file See What to do if a virus is found on page 87 Feature summary Advanced data protection features Advanced data protection features UnErase Wizard and Wipe Info tools help you recover lost data and permanently wipe or erase the contents of a file to protect sensitive information UnErase Wizard Wipe Info Locates and recovers files that are protected by Norton Protection or the Windows Recycle Bin See About UnErase Wizard on page 98 Permanently removes unwanted files so that they can never be recovered by a file recovery program Wipe Info can also wipe the free space on your hard disk ensuring that previously deleted information does not remain on your hard disk See About Wipe Info on page 101 23 24 Feature summary Advanced data protection features
59. es through LiveUpdate or from the Symantec Web site and will not be protected against newly discovered threats Also whenever you use LiveUpdate you will receive a warning that your subscription has expired Follow the on screen instructions to complete your subscription renewal Keeping your computer protected requires regular monitoring by Auto Protect and Worm Blocking scanning of your email attachments and files transferred by instant messenger and frequent system scans All of these tasks can be set to occur automatically For added protection in Norton AntiVirus on Windows 98 98SE Me enable Inoculation to alert you if a system file changes Ensure that protection settings are enabled Norton AntiVirus is configured to provide you with complete protection against viruses It is unlikely that you need to change any settings However for maximum protection you should ensure that your protection features are enabled For specific information about a particular option and its protection settings see the online Help 78 Protecting disks files and data from viruses Ensure that protection settings are enabled Feature This table summarizes the maximum protection settings and where you can find them In the main window click Then for maximum protection select Auto Protect Email scanning Timeout protection Instant messenger scanning Worm Blocking Inoculation Windows 98 Enable
60. escue Boot Floppy Files Rescue DOS Utility Programs Norton AntiVirus Program Definitions Disks User selected Files Basics If you need to use Rescue Disks to restore your system The list is categorized and presented in a hierarchical view similar to a Windows Explorer view Click the plus sign next to a category to expand the list and see what the category contains Click the plus sign next to a specific file for more information about the file The list of rescue items is different depending on the Programs you have installed and the type of Rescue Disk set you are using Files that Rescue Disk stores on the floppy disk that you use to start your system DOS based emergency programs that Rescue Disk stores on the Rescue Disk set You can use these DOS based utilities to recover your system Norton AntiVirus program files Virus definitions files used by Norton AntiVirus to scan your system in an emergency There are several of these disks Files you have added to the Rescue Disk set Add files to this list by clicking Add Files Remove files from this list by clicking the file then clicking Remove File If you need to use Rescue Disks to restore your system amp Rescue Disks are available only for Windows 98 Me Sometimes a virus or threat prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a
61. ese suggestions to prepare your computer If you have any other antivirus programs on your computer you must uninstall them and restart your computer before installing Norton AntiVirus Professional To uninstall other antivirus programs see the user documentation that came with each program Close all other Windows programs before installing Norton AntiVirus Professional including those programs displayed in the Windows system tray Install Norton AntiVirus Professional Install Norton AntiVirus from the CD or if you downloaded your copy of the product follow the instructions on the Web page Installing Norton AntiVirus Professional Install Norton AntiVirus Professional If you have not already done so close all other Windows programs To install Norton AntiVirus Professional from the CD 1 Insert the CD into the CD ROM drive If your computer is not set to automatically open a CD you will have to open it yourself 2 Inthe Norton AntiVirus Professional window click Install Norton AntiVirus Professional 3 Inthe Scan for Viruses dialog box click Yes to scan your computer before installing Norton AntiVirus rto AntiVirus Norton AntiVirus is currently scanning your computer for threats that might interfere with installation You should run a full system scan after installation to check your entire computer Current Directory C WINDOWS Driver Cache i386 Number of files scanned 3942 Number of files infected 0
62. est choice Isolates the infected file but does not remove the threat Select Quarantine if you suspect that the infection is caused by an unknown threat and you want to submit the threat to Symantec for analysis Erases both the threat and the infected file Select Delete if Repair is not successful Replace the deleted file with the original program file or backup copy If the virus Trojan horse or worm is detected again your original copy is infected Stops the current operation to prevent you from using an infected file This action does not solve the problem You will receive an alert the next time that you perform the same activity What to do if a virus is found 91 If a virus is found by Auto Protect Ignore the Adds the file that is suspected of containing a threat to problem and do the Exclusions list When you add a file to the Exclusions not scan this file list the file is excluded from any future virus scans in the future unless you remove it from the list Select this option only if you know that the file does not contain a virus Ignore the Continues the current operation Select this option only problem and if you are sure that a virus Trojan horse or worm is not continue with the at work You will receive an alert again If you are not infected file sure what to do select Do not open the file but leave the problem alone If a file cannot be repaired you receive an alert telling you that the
63. etween two computers using a dial up connection PPP provides error checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers 127 128 Glossary SSL Secure Sockets Layer subnet subnet mask synchronize TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse UDP User Datagram Protocol viru
64. f the download process Feature summary 21 Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention threat detection and repair software for your computer It automatically detects and repairs known viruses Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages Internet downloads and other files Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats Norton AntiVirus now includes expanded threat detection of both known and emerging threats such as spyware and other files that could put your computer at risk Norton AntiVirus also scans files inside of compressed files As always Norton AntiVirus features continually monitor your computer and protect it from known and unknown threats Auto Protect Loads into memory when Windows starts providing constant protection while you work Checks for viruses every time that you use software programs on your computer insert floppy disks or other removable media access the Internet or use document files that you receive or create f Monitors your computer for any unusual symptoms that may indicate an active threat See What to do if a virus is found on page 87 Virus protection Updates your virus definitions automatically updates See About protection updat
65. ick the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box check Show multiple schedules 5 To set an additional schedule click New 6 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 7 When you are done click OK Edit scheduled scans You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan that you want to reschedule O If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Change the schedule as desired 5 Click OK 86 Protecting disks files and data from viruses Schedule scans Delete a scan schedule You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan whose schedule you want to delete db If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 In the Schedule dialog box check Show multiple sche
66. iginal object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 122 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when you view page
67. infects your boot record Use your Rescue Disks to remove the virus If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem Troubleshooting 111 Troubleshoot Norton AntiVirus Norton AntiVirus cannot repair my infected files See Keeping The most common reason that Norton AntiVirus cannot current aah repair your infected files is that you do not have the most ae a on current virus protection on your computer Update your i virus definitions regularly to protect your computer from the latest viruses If after using LiveUpdate the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options See If Norton Quarantine the file and submit it to Symantec rice piaig If you don t need the file or a non infected copy of the Quarantine on file exists delete the infected file and replace it with page 93 the non infected file can t receive email messages There are several possible solutions to this problem If you are using a firewall it may block access to the Internet features of Norton AntiVirus Temporarily disable email protection This might allow the problem email messages to download so that you can once again enable email protection You are protected by Auto Protect while email protection is disabled To tempor
68. ing the activation process You may contact Symantec Customer Support using the information provided by Symantec during activation or as may be set forth in the Documentation 4 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will e error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR MPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND ONINFRINGEMENT OF INTELLECTUAL PROPERTY
69. l do not accept the license agreement lt Back Cancel 8 Read the License Agreement then click I accept the license agreement If you decline you cannot continue with the installation Installing Norton AntiVirus Professional 31 Install Norton AntiVirus Professional 9 Click Next M Norton AntiVirus 2004 Professional Setup 4 Activation Enter your Norton AntiVirus 2004 Professional activation key Please enter your 24 digit product key exactly as printed Your product key can be found on a sticker that looks like this DO NOT LOSE THIS PRODUCT KEY You must use it when you install this software This product will stop working in 15 days if it is not activated with the key below Please see insert for more details Produ 3000120003000 1000610001000 This sticker is usually on the back of the CD sleeve B c D Y Cancel See Activation 10 In the Activation window type the product key for protects you on activation then click Next page 20 a Norton AntiVirus 2004 Professional Setup Select the destination folder Choose where you want to install Norton AntiVirus 2004 Professional This setup program will install Norton AntiVirus 2004 Professional in the folder shown below If you want to install Norton AntiVirus 2004 Professional in a different folder click Browse and select the folder you want to use Destination Folder C Program Files lt Back I Next gt
70. l it and do not start Windows Any new files copied to your hard disk might overwrite existing data Starting Windows writes to your hard disk The Windows swap file could overwrite data you would like to recover See About Rescue Disks on page 49 When you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin However Windows does not detect files that were erased or overwritten by applications running in Windows erased from a command prompt or deleted via a permanent method such as using Shift Delete About Norton Protection The Norton Protected Recycle Bin protects the following types of files Files that are deleted while you are using the command line Files that are created and deleted by Windows applications Older versions of files that you modify and overwrite Files that were deleted by viruses or other malicious hreats if they use a standard Windows or DOS deletion method If the standard Windows Recycle Bin is not enabled iles that would otherwise be under Recycle Bin protection 98 Recovering missing or erased files About UnErase Wizard Files that are shared on a network or stored on a network server and files deleted while using your computer in DOS mode rather than Windows are not protected Windows 2000 XP operating systems only track ownership and rights on NTFS volumes With NTFS volumes you are told how many files are yours before you purge
71. les in Quarantine on page 93 View Activity Displays the Log Viewer which shows Log you various Norton AntiVirus activities such as scans performed and problems found See Monitor Norton AntiVirus activities on page 47 View Virus Connects you to the Symantec Security Encyclopedia Response Web page from which you can search for information on all types of viruses Launch Scan Opens Norton AntiVirus in the Scan for Menu Viruses pane on which you can specify a scan to run 42 Basics Activate your product Activate your product Product activation reduces software piracy and ensures that you have received genuine Symantec software You must activate your product within 15 days of installing it or the product will stop working If you did not activate your product using the Information Wizard you will receive an Activation Needed alert every day until you activate the product You can activate your product from the Activation Needed alert or from the Activation option on the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 Inthe alert click Activate Now 2 Click OK 3 On the Activation screen click Next 4 On the Activation Successful screen click Finish To activate your product from the Help menu 1 At the top of the main window click Help and Support gt Activation 2 On the Activation screen click Next 3 On the
72. m a full system scan A full system scan scans all boot records and files on your computer To perform a full system scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 80 Protecting disks files and data from viruses Perform a full system scan 2 Inthe Scan for Viruses pane under Task click Scan my computer Norton AntiVirus Professional g v Norton AntiVirus Scan for Viruses Status Task Task Schedule Scan my computer Scan all removable drives Reports Scan all hoppy disks Advanced Tools Scan drives Scan folders per a 8 a D Scan files actions Schedule Task gt Scan pNew pEdt gt gt Schedule AntiVirus 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished Scan individual elements Occasionally you may want to scan a particular file removable drives a floppy disk any of your computer s drives or any folders or files on your computer You may have been working with floppy disks or have received a compressed file in an email message and suspect a virus You can scan just a particular disk or individual element that you want to check To scan individual elements 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan th
73. ms online Help a Readme file the User s Guide in PDF format and links to the Knowledge Base on the Symantec Web site Look up glossary terms Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help In both locations clicking a glossary term takes you to its definition Use online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton AntiVirus Professional 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase Window and dialog box Help Window and dialog box Help provides information about the program This type of Help is context sensitive 56 Basics For more information Readme file meaning that it provides help for the dialog box or window that you are currently using To access window or dialog box Help Do one of the following In the window click any available Help link In the dialog box click
74. n detection and Norton AntiSpam The Web filtering protection updates provide the latest lists of Web site addresses and Web site categories that are used to identify inappropriate Web content The intrusion detection updates provide the latest predefined firewall rules and updated lists of applications that access the Internet These lists are used to identify unauthorized access attempts to your computer Norton AntiSpam updates provide the latest spam definitions and updated lists of spam email characteristics These lists are used to identify unsolicited email Norton Personal Firewall Users of Norton Personal Firewall receive intrusion detection updates for the latest predefined firewall rules and updated lists of applications that access the Internet Norton AntiSpam Users of Norton AntiSpam receive the latest spam definitions and updated lists of spam email characteristics Keeping current with LiveUpdate 71 Obtain updates using LiveUpdate Obtain updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer db If your nternet service provider does not automatically connect you to the Internet connect to the Internet first and then run LiveUpdate To obtain updates using LiveUpdate 1 At the top of the main window click LiveUpdate 2 In the LiveUpdate window click Next to locate updates 3 Ifupdates are available click Next to downl
75. n read the PDF from the CD db If you do not have a CD you can download the PDF from the Symantec Service amp Support Web site To read the User s Guide PDF from the CD 1 2 3 4 Insert the CD into the CD ROM drive Click Browse CD Double click the Manual folder Double click the Norton AntiVirus Professional PDF You can also copy a User s Guide to your hard disk and read it from there To read a User s Guide from your hard disk 1 2 Open the location into which you copied the PDF Double click the PDF Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several ways to access the Symantec Web site 58 Basics For more information To access the Web site from the Help menu Select the solution that you want Your options are Symantec Security Takes you to the Security Response Response page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product information on every Symantec product Within your Symantec product the Reports page contains a link to the Symantec online Virus Encyclopedia as does the Windows Explorer toolbar To access the Web site from the Reports page 1 Inthe main window under Norton AntiVirus click Reports 2 On th
76. ntiVirus Professional icon Use the Norton AntiVirus icon in the Windows system tray See Customize Norton AntiVirus on page 62 Norton AntiVirus adds an icon to the Windows system tray at the end of the Windows taskbar Use the icon in the Windows system tray to open Norton AntiVirus and to enable or disable Auto Protect To use the Norton AntiVirus Windows system tray icon In the Windows system tray right click the Norton AntiVirus icon then on the tray icon menu select the option that you want Use the Windows Explorer toolbar Norton AntiVirus adds a button and menu to Windows Explorer When you first open Windows Explorer after installing Norton AntiVirus you may not see the Norton AntiVirus button and menu You might have to restart Windows before the toolbar button appears Basics 41 Use the Windows Explorer toolbar You may not be able to access the Norton AntiVirus Windows Explorer menu depending on your computer s configuration To display the Norton AntiVirus button and menu 1 On the View menu click Toolbars gt Norton AntiVirus 2 Click the arrow to the right of the button to view your options Your options are View Status Launches Norton AntiVirus and displays the Status window with system status See Check Norton AntiVirus configuration status on page 45 View Displays the Quarantine area and the Quarantine files currently stored there See If Norton AntiVirus places fi
77. o start from the CD ROM drive To do so see the documentation that came with your computer To start from the CD and scan for viruses 1 Insert the CD into the CD ROM drive 2 Restart your computer Your computer displays the following information 1 Boot from Hard Drive 2 Boot from CD ROM 3 Click 2 Boot from CD ROM to restart from the CD After the computer restarts the Emergency program automatically begins to scan for and remove viruses 4 When Norton AntiVirus has finished scanning remove the CD from your CD ROM drive 14 Responding to emergencies Create Emergency Disks Create Emergency Disks See If you need to use Emergency Disks on page 15 Emergency Disks are used to start your computer in case of a problem If your computer can start from a CD you can use the product CD in place of Emergency Disks and do not need to create them If you downloaded the software or do not have a CD the program for creating Emergency Disks NED exe is included in the download Navigate to the location to which you downloaded the software and begin with step 3 of these instructions If you cannot start your computer from a CD you can use these instructions to create Emergency Disks on another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks You will need several formatted 1 44 MB disks To
78. oad and install them 4 When the installation is complete click Finish db Some program updates may require that you restart your computer after you install them When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site 72 Keeping current with LiveUpdate Set LiveUpdate to Interactive or Express mode To obtain updates from the Symantec Web site 1 Point your Web browser to securityresponse symantec com 2 Follow the links to obtain the type of update that you need Set LiveUpdate to Interactive or Express mode LiveUpdate runs in either Interactive or Express mode In Interactive mode the default LiveUpdate downloads a list of updates that are available for your Symantec products that are supported by LiveUpdate technology You can then choose which updates you want to install In Express mode LiveUpdate automatically installs all available updates for your Symantec products To set LiveUpdate to Interactive or Express mode 1 At
79. of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not herwise permit the Licensee to obtain and use ontent Updates ae 3 Product Installation and Required Activation There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a machine to not more than a finite number of times for a finite number of machines This License and the Software containing enforcement technology require activation as further set forth during installation and in the Documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and PC configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event You are not able to activate the Software over the Internet or through any other method specified dur
80. on AntiVirus To send email through an SSL connection 1 Inthe main window click Options If a menu appears click Norton AntiVirus If you set a password for Options Norton AntiVirus Professional asks you for the password before you can continue In the Options window click Email Click OK Uncheck Scan incoming Email recommended Uncheck Scan outgoing Email recommended nou FW N Resend your email 27 28 Installing Norton AntiVirus Professional Install Norton AntiVirus Professional Supported instant messenger clients The following instant messenger clients are supported AOL Instant Messenger version 4 7 or later Yahoo Messenger version 5 0 or later MSN Messenger versions 4 6 and 4 7 Windows Messenger version 4 6 or later for Windows XP Prepare your computer See Create Before you install Norton AntiVirus prepare your Emergency Disks computer If your computer cannot start from a CD on page 14 create Emergency Disks See If youneedto If you have an earlier version of Norton AntiVirus uninstall Norton Professional the new version automatically removes the AntiVirus Professional on earlier version If your version is earlier than 2002 you page 38 must uninstall it before installing the new version If you have Norton AntiVirus Professional 2002 you can transfer your existing option settings to the new version of the program Before you install Norton AntiVirus use th
81. on the selected disk This includes free disk space file slack space and erased file entries that are not in the Recycle Bin You must empty the Recycle Bin to have deleted files wiped Wipe Info verifies the disk s integrity before wiping free space 5 Select the file folder or disk then click Next If you see a warning message click Yes to proceed 7 For Wipe Options select one of the following Fast Wipe Government Wipe 8 Ifyou want to change any selections click Back Wipe Info displays its progress and summarizes the results including any problems that were encountered during the wiping process 9 Inthe Wipe Summary window review what Wipe Info will do then click Next 10 View the results then click Close 11 Follow the on screen instructions to finish the wiping process 106 Eliminating data permanently Wipe files or folders The information in this chapter will help you solve the most frequently encountered problems If you can t find the solution to your problem here there is a wealth of information on the Symantec Web site Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 On the service and su
82. onfirm that you want to uninstall the product If you have files in Quarantine you are asked if you want to delete them Your options are Yes Deletes the quarantined files from your computer No Leaves the quarantined files on your computer but makes them inaccessible 7 Click Reboot Now then click Finish Basics include general information about how to Work with your Symantec product Keep your computer protected Customize options Monitor protection activities Access more information Check the version number You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number 1 Start your product 2 Click Help and Support 3 On the Help menu click About lt your product name gt 4 Inthe About dialog box select your product name 40 Basics Start Norton AntiVirus Start Norton AntiVirus After installation Norton AntiVirus automatically protects any computer on which it is installed You do not have to start the program to be protected To start Norton AntiVirus Do one of the following On the Windows taskbar click Start gt Programs gt Norton AntiVirus gt Norton AntiVirus 2004 On the Windows XP taskbar click Start gt More Programs gt Norton AntiVirus gt Norton AntiVirus 2004 On the desktop double click the Norton A
83. optimize system performance or disable options that do not apply You can change the product s settings to fit your work environment If you are using Windows 2000 XP you will need administrator access to change options If you are an administrator and share your computer with others keep in mind that the changes that you make apply to everyone using the computer 62 Options Customize Norton AntiVirus Customize Norton AntiVirus The default settings for Norton AntiVirus provide complete virus protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply Norton AntiVirus provides password protection for your option settings You can enable change and reset a password so that unauthorized users cannot tamper with your settings All of the options are organized into three main categories The options contained under each category are as follows System Auto Protect Manual Scan Internet Email Instant Messenger LiveUpdate Other Threat Categories Inoculation Windows 98 98SE Me Miscellaneous Advanced Tools This section does not describe how to change the individual options but gives a general description of what they do and how you can find them For specific information about a particular option check the online Help About System options The System options control scanning and monitoring of your computer You use System options
84. or disable Norton AntiVirus outgoing email scanning To disable outgoing email scanning 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan outgoing Email 4 Click OK Troubleshooting 113 Troubleshoot Rescue Disks Troubleshoot Rescue Disks Check here for possible solutions to issues that might arise with Rescue Disks My Rescue Disk does not work See Create and Due to the number of product specific technologies used use Rescue Disks by manufacturers to configure and initialize hard drives on page 49 the Rescue program cannot always create a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following Be sure you have downloaded the latest Rescue Disk update from LiveUpdate If you have a special startup disk for your computer add it to your Rescue Disk set In an emergency start rom that disk Remove the disk and insert your Rescue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions Use the Disk Manager or similarly named program hat came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating system installed such as Windows 2000 and Windows 98 To modify your Res
85. ou may protection settings have updated your operating system or repartitioned ad or on your hard disk or you could have a virus Norton PRESI AntiVirus alerts you when a change occurs in your system files If you get an alert about a change in your system files you have two options You can update your Inoculation snapshot or repair the file Before you repair the file be sure that your virus definitions are up to date and run a scan To respond to Inoculation changes Inthe Alert window select the action that you want to take Your options are Update the saved Use if the alert appears after a copy of my Master legitimate change in system files Boot Record Restore my Master Use if you are certain the system Boot Record did not change for legitimate reasons If Norton AntiVirus places files in Quarantine Once a file has been placed in Quarantine you have several options All of the actions that you take on files in Quarantine must be performed in the Quarantine window 94 What to do if a virus is found If Norton AntiVirus places files in Quarantine Add Item Properties Repair Item Restore Item Delete Item Submit Item LiveUpdate The toolbar at the top of the Quarantine window contains all of the actions that you can perform on quarantined files Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on files tha
86. our computer from an infected disk or when you run an infected program There are several things that you can do to avoid viruses and to recover quickly should a virus strike Avoid viruses and threats See Explore the Symantec service and support Web site on page 107 See Keeping current with LiveUpdate on page 69 See Manually scan disks folders and files on page 79 See Schedule scans on page 83 See Ensure that protection settings are enabled on page 77 It is important that you practice regular file maintenance and that you keep Norton AntiVirus up to date To avoid viruses Write protect removable media Stay informed about viruses by logging on to the Symantec Security Response Web site http securityresponse symantec com where there is extensive frequently updated information on viruses and automatic virus protection Keep LiveUpdate turned on at all times to continually update your virus definitions files Run LiveUpdate regularly to receive new program updates Keep Auto Protect turned on at all times to prevent viruses from infecting your computer If Auto Protect is not turned on scan removable media before you use them Schedule periodic scans to occur automatically Watch for email messages from unknown senders Do not open anonymous attachments Keep email protection turned on to avoid sending or receiving infected email attachments Kee
87. our computer in DOS mode and use Norton AntiVirus to fix virus related problems db Rescue Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer See If youneedto You should update Rescue Disks whenever you update use Rescue Disks to your virus protection install new software or make restore your system on changes to your hardware page 53 Create a Rescue Disk set You can create Rescue Disks any time You can start the Rescue Disk Wizard from the main window of your Symantec product 50 Basics Create and use Rescue Disks See Temporarily disable Auto Protect on page 43 If you start the Rescue Disk Wizard from the main window temporarily disable Auto Protect while you are creating the Rescue Disk set If you do not restart your computer after creating Rescue Disks remember to enable Auto Protect again When you select a floppy disk drive the Rescue Disk program calculates the number of disks that you will need to complete the set Depending on what items you want to include in the Rescue Disk set you might need ten or more floppy disks If you choose to create Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive but not a CD you
88. p all recommended maximum protection settings turned on Responding to emergencies 17 Prepare for emergencies Prepare for emergencies It is also important that you are prepared in case your computer is infected by a virus To prepare for emergencies Back up files regularly and keep more than just the most recent backup See Create If you are using a computer that cannot start from a Emergency Disks CD create a set of Emergency Disks from which you on Paget can start your computer and scan for viruses See Create and If you are using Windows 98 Me create a set of use Rescue Disks Rescue Disks and keep them updated You can use on page 49 them to start your computer in DOS mode and use Norton AntiVirus to fix virus related problems and recover from a system crash 18 Responding to emergencies Prepare for emergencies Use the information in this section to familiarize yourself with the product This section includes A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use 20 Feature summary Activation protects you Activation protects you Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legi
89. part of a larger program Norton AntiVirus recommends that you select the threat name to review the information from the Internet and determine the appropriate action 10 When you are done reviewing the summary click Finished 90 What to do if a virus is found If a virus is found by Auto Protect If a virus is found by Auto Protect See Ensure that protection settings are enabled on page 77 Auto Protect scans files for viruses when you perform an action with them such as moving them copying them or opening them If it detects a virus or virus like activity in most cases you receive an alert telling you that a virus was found and repaired How you proceed depends on the operating system that you are using If you are using Windows 98 98SE Me If a virus or threat is found and repaired by Auto Protect in Windows 98 98SE Me you receive an alert telling you which file was repaired or deleted To close the alert Click Finish If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose one of the following actions The recommended action is always preselected Repair the infected file Quarantine the infected file Delete the infected file Do not open the file but leave the problem alone Automatically eliminates the virus Trojan horse or worm and repairs or deletes the infected file When a virus is found Repair is always the b
90. plete the installation 16 Click Finish to complete the installation db After installation you must restart your computer for all Norton AntiVirus options to be enabled After installation For Windows 98 Me you must restart your computer after installing Norton AntiVirus Professional If your computer needs to be restarted after Norton AntiVirus Professional is installed a prompt appears giving you the option to do so immediately After restarting or if your computer does not need to be restarted the Information Wizard appears db If you bought your computer with Norton AntiVirus already installed the Information Wizard appears the first time that you start Norton AntiVirus Professional You must accept the license agreement that appears in the Information Wizard to activate Norton AntiVirus Installing Norton AntiVirus Professional 35 After installation Use the Information Wizard The Information Wizard lets you activate your copy of Norton AntiVirus Professional get information about your Norton AntiVirus Professional subscription select post installation tasks to be done automatically and review your Norton AntiVirus Professional settings db If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www symantec com On the Web site go to the
91. pport Web page under the heading home amp home office small business click Continue 3 Onthe home amp home office small business page click start online support 4 Follow the links to the information that you want If you cannot find what you are looking for using the links on the introduction page try searching the Web site 108 Troubleshooting Explore the Symantec service and support Web site To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page click search On the search page type a word or phrase that best represents the information for which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrase
92. r Rescue Disk set is placed in a folder on the selected disk Make sure that you also have a bootable floppy disk in a safe location This disk should contain the network drivers or other files necessary to start your computer and access the drive on which you placed your Rescue Disk set Creating a Rescue Disk set on a startup hard disk for example drive C is not recommended because you will not be able to access the rescue programs and configuration files if your hard disk is damaged and unable to start To create Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window select the drive on which to create the Rescue Disk set To create a Rescue Disk set on floppy disks select drive A When you select a floppy disk drive the Basic Rescue program displays the number of floppy disks that you will need to create the Rescue Disk set 3 To make changes to the default Rescue Disk settings click Options and do the following On the Rescue Files tab specify the files to include in the Rescue Disk set If you change the default file selection the number of required floppy disks will also change On the Format Settings tab select the type of format if any that you want Rescue Disk to use Basics 51 Create and use Rescue Disks when it prepares the bootable floppy disk for the Rescue Disk set 4 Click OK to return to the Rescue Disk window 5 When you have either assembled the required number of floppy
93. r copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple
94. repair 111 networks reinfected 110 internal LiveUpdate server 73 Information Wizard using LiveUpdate 73 features 35 new features in Norton AntiVirus 21 using 35 newsletters 59 when it appears 34 Norton AntiVirus Inoculation Auto Protect 21 alerts 93 Bloodhound technology 22 options 65 customizing 62 responding to alerts 93 starting from the main installing Norton AntiVirus 28 window 40 instant messenger starting from the Windows options 64 Explorer toolbar 40 scanning transferred files 77 starting from the Windows system virus protection 22 tray 40 Interactive mode for LiveUpdate 72 virus protection 21 Internet virus protection updates 21 Knowledge Base articles 107 Norton Protection 97 options 63 Symantec service and support 0 Web site 107 Office Plug in Symantec Web sites 57 enabling 65 Intrusion Detection status 46 service 70 online updates 70 Help 55 italicized terms 55 Virus Encyclopedia 96 operating systems multiple 113 required for installation 25 134 Index options 61 Auto Protect Advanced 63 Bloodhound 63 Exclusions 63 categories 62 changing 65 changing settings for 62 customizing 62 email Advanced 64 scanning 64 Inoculation 65 instant messenger 64 Internet 63 LiveUpdate 64 Manual Scan Bloodhound 63 Exclusions 63 Miscellaneous 64 65 Other 64 password protection in Norton AntiVirus 22 resetting defaults 66 Threat Categories 65 Wipe Info 103 Worm Blocking 64 Other options 64 p password protec
95. rus peRees definitions Update your virus definitions with LiveUpdate and scan again If that does not work read the information in the report window to identify the types of items that cannot be repaired and then take one of the following actions depending on the file type Infected files with exe Use the Repair Wizard to solve the problem doc dot or xls file name For more information see the online Help extensions any file can be infected Hard disk master boot Replace using the Rescue Disks or your record boot record or operating system disks system files such as 10 SYS_ For more information see the online Help or MSDOS SYS and floppy disk boot record and system files 96 What to do if a virus is found Look up viruses on the Symantec Web site Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Online Virus Encyclopedia line click View Report The Symantec Web site opens in your Internet browser 3 Use the links on the Web page to access the virus information for which you are looking Recovering missing or erased files db If you purchased this product to recover files do not instal
96. s are enabled on page 77 If a program tries to email itself or email a copy of itself it could be a worm trying to spread via email A worm can send itself or a copy of itself in an email message without any interaction with you Worm Blocking continually scans outgoing email attachments for worms If it detects a worm you receive an alert telling you that a malicious worm was found The alert presents you with options and asks you what to do If you were not sending an email message at that time then it is probably a worm and you should quarantine the file You can click Help on the alert for additional information about how to respond After you have responded to the threat and deleted the file you could still have an infected system Follow these procedures Run LiveUpdate to ensure that you have the latest protection updates Scan your system Go to the Symantec Security Response Web page for the most up to date virus definitions and clean up tools See About protection updates on page 70 See Perform a full system scan on page 79 See the Symantec Security Response Web page at securityresponse symantec com What to do if a virus is found 93 If Norton AntiVirus places files in Quarantine If Inoculation alerts you about a change in system files O Inoculation protection is available on Windows 98 98SE Me systems only See Ensure that System files can change for a variety of reasons Y
97. s enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases Select the area of the Web site that you want to search 4 Click Search Troubleshooting 109 Troubleshoot Norton AntiVirus Troubleshoot Norton AntiVirus Check here for possible solutions to issues that might arise with Norton AntiVirus Auto Protect does not load when start my computer If the Norton AntiVirus Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons that this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 Inthe Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Start Auto Protect when Windows starts up is checked Norton
98. s 52 virus protection 71 User s Guide PDFs on CD 56 opening 57 V version number about 39 checking 39 virus alert options 90 Virus Encyclopedia 41 58 virus protection alerts 65 system scans 79 updates 21 virus repair in Windows 2000 XP 91 in Windows 98 98SE Me 90 viruses automatic protection 21 avoiding 16 descriptions 21 found by Auto Protect 90 found during a scan 88 looking up on the Symantec Web site 96 submitting to Symantec 94 unknown 22 viewing descriptions 96 wW Web filtering service 70 sites Symantec 57 71 107 Windows operating systems 25 safe mode 109 system tray icon 44 Windows 2000 virus repair 91 Wipe Info procedure 104 Windows Explorer toolbar displaying Norton AntiVirus 40 viewing the Virus Encyclopedia from 58 Windows XP System Restore after Wipe Info 101 Wipe Info procedure 104 Wipe Info and Windows Me XP System Restore 101 characters used to wipe 102 defined 101 features 23 101 Government Wipe 102 on Windows 2000 XP 104 Wipe Info continued options 103 procedures 101 104 wizard 101 wizards Information 35 Repair 88 UnErase 98 Wipe Info 101 Worm Blocking monitoring by 77 Norton AntiVirus 22 options 64 threats found by 92 worms found by Worm Blocking 92 found during ascan 88 Index 137
99. s definition A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus Glossary 129 wildcard characters Special characters like and that act as placeholders for one or more characters Wildcards let you match several items
100. s from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network DNS Domain Name System DNS server Domain Name System server domain DOS window download driver encryption Ethernet executable file Glossary The naming system used on the Internet DNS translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 A computer that maps domain names to IP addresses When you visit www symantec com your computer contacts a DNS server that translates the domain name into an IP address 206 204 212 71 The common Internet address for a single company or organization such as symantec com See also host name A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment To transfer a copy of a file or program from the nternet a server or computer system to another server or computer Software in
101. seeseeseeeee f your computer WON t start eesseeeseeseeseeeseeeseeereeees Scan for viruses using the CD Create Emergency Disks eececcecsesssesesseeseesseeseeseeseenes f you need to use Emergency Disks ee eeeeteeeeeeeeee 15 How to maintain protection eeceecsecsseesseesseesseessees 16 Avoid viruses and threats essesesecseesseereeees 16 Prepare for emergencies 0 eeseeseeseeecseerseeseeeceterneenseeeeees 17 Chapter 2 Feature summary Activation protects YOU uu eeeeeseesseesneesseersneense When to activate your Product seeseeseeeeeees Locate the product key Virus and threat protection features Advanced data protection features cesses Chapter 3 Installing Norton AntiVirus Professional Systemi TEquUIPTEMENUS wsssscacsadienscecosssauecsavctceniss Supported email clients eccerre Unsupported email programs Supported instant messenger clients 28 Prepare your computer esseecseeeseeseeeseeeseeereeeseees 28 Install Norton AntiVirus Professional eeee 28 After installation eer Use the Information Wizard Read the Readme file oo esseseeseeseseeeeeeeeees If you need to uninstall Norton AntiVirus Professional smirene a 38 8 Contents Chapter 4 Chapter 5 Basics Check the version NUMDED cecssescceesseceseesesneeeeneees 39 Start Norton AntiVirus seessessesseeeseeeseeeseeeseeeseeeseeees 40 Use the Norton
102. start your computer you need to start from an uninfected disk and scan for viruses Once the virus has been repaired delete the installation files that were left behind in the temporary folder after you tried to install the first time To delete remaining installation files On the Windows taskbar click Start gt Run In the Run dialog box type TEMP Click OK In the Temp window select all of the files Click Delete Close the window Nou FWRN After you delete the temporary files begin installation again and run the Symantec Pre Install Scanner to be sure that you have removed all of the viruses Responding to emergencies 13 If your computer won t start If your computer won t start If you have a virus or threat on your computer you need to start the computer from an uninfected disk to remove the virus Restart from the CD and scan your See Scan for viruses using the computer s hard disk for viruses CD on page 13 If you have access to another computer See Create Emergency Disks on create a set of Emergency Disks and start page 14 your computer from the Emergency Disks See If you need to use Emergency Disks on page 15 Start your computer by using your Rescue See Create and use Rescue Disks if you created them Disks on page 49 db Rescue Disks are available only for Windows 98 Me Scan for viruses using the CD db You might need to change your computer s BIOS Setup options t
103. store default Norton AntiVirus settings oe eseeseeceecteceesseeeseeeees 66 Password protect Norton AntiVirus options 66 Chapter 6 Chapter 7 Chapter 8 Contents Keeping current with LiveUpdate About program Update c ceceeccesessesssesessesseestesseeseenees 69 About protection Updates eececeseceesesesseestesseeseenees 70 Obtain updates using LiveUpdate oe 71 When you Should update cccesecseessessesseesteseeseesneenees 71 If you can t use LiveUpdate oe eeceeeeessesseeseesesseeseesees 71 Set LiveUpdate to Interactive or Express mode 72 Turn off Express MOE ou seseesseecseecseeeseeeneeereeeses 73 If you run LiveUpdate on an internal network 73 Run LiveUpdate automatically oes 74 About your subscription 20 eeeeseeseessesseesteeseeseeseeseees 76 Protecting disks files and data from viruses Ensure that protection settings are enabled 77 Manually scan disks folders and files cece 79 Perform a full system scan ou eceeccecssessseesstesstessteeseeseese 79 Scan individual elements 0 eceeeeesestesteeeeseesees 80 If problems are found during a scan eee 81 Create and use CUSTOM SCANS woceecceeseeecsessestesteseeeseseene 81 R n CUSTOM SCAN ninen an 83 Delete a custom scan eceesssscesseceecsessssessessessesseneetessese 83 Schedule Stans isesi ennaa nna 83 Schedule a custom SCAN w ececeesessesseseesteseeteeteetesees 84 Edit sch
104. structions for interpreting commands for ransfer to and from peripheral devices and a computer Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or ampering with the data A common method of networking computers ina LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe Or com 123 124 Glossary extension FAT file allocation table file type Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg The program that manages your Macintosh disk and file activity and display Parameters that define how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and
105. t are already in Quarantine Provides detailed information about the selected file and the virus that is infecting it Attempts to repair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Returns the selected file to its original location without repairing it Deletes the selected file from your computer Sends the selected file to Symantec Use this option if you suspect that a file is infected even if Norton AntiVirus did not detect it Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus definitions for a while and then try to repair the files in Quarantine To open the Quarantine window 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Quarantined items line click View Report To perform an action on a file in Quarantine 1 Inthe Quarantine window select the file on which you want to perform the action 2 On the toolbar select the action that you want to perform 3 When you are finished on the File menu click Exit What to do if a virus is found 95 If Norton AntiVirus cannot repair a file If Norton AntiVirus cannot repair a file See Keeping One of the most common reasons that Norton AntiVirus current with cannot automatically repair or delete an infected file is Apa pone on that you do not have the most up to date vi
106. tection and Recovering missing or erased files 99 Recover a file with UnErase Wizard therefore are not recoverable on Windows 2000 XP systems UnErase Wizard displays a list of deleted files or the files that conform to file name criteria that you provide Each file is described by its name original location the date it was deleted file type file size and the program that was used to delete it You can view the contents of a file before or after you recover it To see if a file is recoverable 1 Inthe center of the file list right click then click Show Unrecoverable Files 2 Click Next Use the UnErase Wizard pages to search for and recover the files To recover a file with UnErase Wizard 1 Inthe main window click Advanced Tools 2 Onthe UnErase Wizard line click Start Tool 3 Inthe UnErase Wizard dialog box select the action that you want to take Your options are Find recently Searches for the names of the most deleted files recently deleted files and displays up to a maximum of 25 deleted files Windows 98 Me only Find all Searches for and displays the names of protected files all deleted files that are protected by on local drives Norton Protection or the Windows Recycle Bin on your computer Find any Prompts you for search criteria Use recoverable this option if you are looking for words files matching that are contained in a deleted file your criteria Find all Norton Searches for oth
107. the project is done you can delete the custom scan for that folder To create a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Actions click New 3 In the opening window of the Norton AntiVirus Scan Wizard click Next 82 Protecting disks files and data from viruses Create and use custom scans 4 Select the items that you want to scan Your options are Add files Select individual files to be scanned Add folders Select folders and drives to be scanned You can use both options to select the combination of items that you want 5 In the resulting dialog box select the items that you want to scan If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included 6 Add the selected items to the list of items to scan by doing one of the following In the Scan Files dialog box click Open In the Scan Folders dialog box click Add 7 Ifyou need to remove an item from the list select it then click Remove 8 When you are done creating the list of items to be scanned click Next 9 Type aname for the scan by which you can identify it in the list of scans 10 Click Finish Protecting disks files and data from viruses 83 Delete a custom scan Run a custom scan When you run a custom scan you do not have to redefine what you want to scan
108. the top of the main window click LiveUpdate 2 Inthe LiveUpdate welcome screen click Configure 3 In the LiveUpdate Configuration dialog box on the General tab select the mode that you want Your options are Interactive Mode Gives you the option of choosing which updates you want to install Express Mode Automatically installs all available updates 4 Ifyou selected Express Mode select how you want to start checking for updates Your options are want to press the Gives you the option of start button to run cancelling the update LiveUpdate want LiveUpdate to Installs updates automatically start automatically whenever you start LiveUpdate Keeping current with LiveUpdate 73 If you run LiveUpdate on an internal network 5 To have access to a Symantec self help Web site in the event that an error occurs while using LiveUpdate check Enable Enhanced Error Support 6 Click OK Turn off Express mode Once you have set LiveUpdate to run in Express mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 Inthe Control Panel window double click Symantec LiveUpdate 3 In the LiveUpdate Configuration dialog box on the General tab click Interactive Mode 4 Click OK If you run LiveUpdate on an internal net
109. timately Product activation requires a unique product key for each installation of a product You must activate the product within 15 days of installing it Product activation is completely separate from registration Your activation information and registration information reside on separate servers with no link between the different sets of data When to activate your product During installation you are asked to enter a product key After you have installed the product activate it by sending the product key to the Symantec servers You can activate your product by clicking Activate Now in the Activation Wizard that runs immediately after installation If you choose not to activate at that time you will receive alerts that will remind you to activate the product You can click Activate Now in the alerts to activate the product Activation should take just a few minutes db If you do not activate the product within 15 days of installing it the product will stop working You can activate it after the 15 days have elapsed but you will not be protected until you do Locate the product key The product key can most frequently be found on a sticker on your CD sleeve If it is not there then it will be on an insert in your product package If you have purchased the product on DVD look for the sticker on your DVD package If you have downloaded the product from the Symantec Store the product key is stored on your computer as part o
110. tion activities Errors A history of threat alerts such as the ID and type of threat date and time when it occurred the action taken and the version of the virus definitions used A history of scanning activities such as when scanning occurred and with what results Detailed information about any problems encountered when scanning your computer such as the date error code and message As you selec each log the right pane changes and displays details specific to the particular log The most recent activities appear at the top of the log 4 When you are finished viewing the information click File gt Exit Basics 49 Create and use Rescue Disks Create and use Rescue Disks db Rescue Disks are available only for Windows 98 Me Rescue Disks are images on floppy disks that let you restart your computer when your hard disk is damaged or infected with a virus About Rescue Disks Rescue Disks record a duplicate set of system startup files and disk partition information and store rescue utilities configuration files and a DOS based Norton AntiVirus scanner across multiple floppy disks or on a network drive A Rescue Disk set consists of one bootable floppy disk one Norton AntiVirus Program floppy disk and three Virus Definition floppy disks If you have Norton Utilities installed you will also have two Norton Utilities floppy disks in your Rescue Disk set With a Rescue Disk set you can start y
111. tion option 65 problems troubleshooting Norton AntiVirus 109 troubleshooting Rescue Disks 113 product key 20 program patches 69 updates 69 protection downloading from Symantec Web site 71 maintaining 16 maximum 77 preparing for emergencies 17 system scans 79 updates 70 updating automatically 74 Q Quarantine actions in 94 adding files to 94 files in 93 infected files in 90 options 93 restoring items 94 R Readme file 56 Recycle Bin and Norton Protection 97 recovering files 99 registering your software 35 removing Norton AntiVirus from your computer 38 other antivirus programs 28 previous copies of Norton AntiVirus 28 Repair Wizard 88 repairing infected files in Windows 2000 XP 91 in Windows 98 98SE Me 90 viruses 21 required computer configuration 25 Rescue Disks creating 49 creating folder on hard disk 50 Rescue Disks continued disabling Auto Protect 50 failure to start from 113 not current 54 supported platforms 49 testing 51 troubleshooting 113 updating 52 using 53 restarting after installing 34 Windows in safe mode 109 restoring items in Quarantine 94 system with Rescue Disks 53 S safe mode 109 scan summary 88 scanning automatically 83 before installation 29 email messages 64 entire computer 79 files at startup 65 individual elements 80 problems found during 81 scans creating custom 81 deleting custom 83 file 80 floppy disk 80 folder 80 full system 79 hard drive 80 removable
112. ton AntiVirus activities Occasionally you may need to look at previous Norton AntiVirus activities such as when the last system scan was done or how many viruses were detected last week Norton AntiVirus displays a record of its threat detection application and error activities in the Log Viewer About the Log Viewer The Log Viewer displays the history of activities in each Activity Log An Activity Log is a collection of multiple log files one for each type of information collected threat alerts application activities and errors Using the information in the Log Viewer you can View detailed information recorded in each log by selecting the log in the left column and viewing the the details in the right pane Delete the activity entries for a log by selecting the log then clicking Clear If you never clear the entries for a category it expands until it reaches the maximum size Then it starts overwriting the oldest entries Check the Activity Log Check the Activity Log to see what tasks were performed and the results of those tasks to make sure that your Options settings are appropriate for your particular needs 48 Basics About the Log Viewer To check the Activity Log 1 Inthe main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Activity Log line click View Report 3 Inthe left pane select the log that you want to review Your options are Threat alerts Applica
113. urrent with LiveUpdate Run LiveUpdate automatically 4 Set how you want updates to be applied Your options are Apply updates LiveUpdate checks for and installs without protection updates without interrupting me prompting you LiveUpdate displays an alert when a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates Notify me when LiveUpdate checks for protection updates are updates and asks if you want to available install them 5 Click OK To delete the schedule for Automatic LiveUpdate disable Automatic LiveUpdate To disable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton AntiVirus If you set a password for Options you must provide the password before you can continue 2 Inthe Options window under Internet click LiveUpdate 3 In the LiveUpdate pane uncheck Enable Automatic LiveUpdate 4 Click OK 75 76 Keeping current with LiveUpdate About your subscription About your subscription See About protection updates on page 70 Your Symantec product includes a complimentary limited time subscription to protection updates that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updat
114. with a single specification worm A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down 130 Glossary Index A activation 20 42 and registration of software 35 key 31 window 31 Activity Log checking 47 viewing 47 adding files to Quarantine 94 Adobe Acrobat Reader installing 56 using to view PDF 56 alerts Inoculation 93 Worm Blocking 92 at risk files about 89 excluding 89 Automatic LiveUpdate 64 74 Auto Protect description 43 disabling 43 50 enabling 43 77 failure to load on startup 109 functions 21 options 63 backing up files before repair 65 Bloodhound technology description 22 Bloodhound technology continued options 63 booting Auto Protect failure to load 109 changing floppy disk drive settings 114 floppy disk drive fails 114 Rescue Disks fail 113 C CD ROM drive about 13 starting from 13 changing floppy disk drive settings 115 scan schedules 85 checking for recoverable files 99 system status 45 version number 39 computer emergency procedures 11 requirements 25 connecting to the Internet automatically 74 creating Emergency Disks 14 Rescue Disks 49 custom scans changing schedule 85 creating 81 132 Index custom scans continued deleting 83 deleting schedule 86 running 83 scheduling 83 84 using 81 D data eliminating permanently 101
115. work If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall your network administrator might set up an internal LiveUpdate server on the network LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator 74 Keeping current with LiveUpdate Run LiveUpdate automatically Run LiveUpdate automatically You can have LiveUpdate check for protection updates automatically on a set schedule by enabling Automatic LiveUpdate You must continue to run LiveUpdate manually to receive product updates Automatic LiveUpdate checks for an Internet connection every five minutes until a connection is found and then every four hours If you have an ISDN router that is set to automatically connect to your nternet service provider ISP many connections will be made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to the ISP or disable Automatic LiveUpdate To enable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton AntiVirus If you set a password for Options you must provide the password before you can continue 2 In the Options window under Internet click LiveUpdate 3 In the LiveUpdate pane check Enable Automatic LiveUpdate Keeping c
116. y before running Wipe Info to ensure that the data is completely wiped About Wipe Info Wipe Info Wizard erases files or folders from your hard disk so that they cannot be recovered When you wipe a file Wipe Info wipes the file and attempts to wipe any free space that is associated with the file and the file s directory entry When you wipe a folder Wipe Info wipes all of the files in the folder and then if the folder is empty it attempts to wipe the directory entry for the folder In general you cannot recover files that have been wiped Windows Me XP System Restore can restore files that have been wiped if they are one of the protected file types By default many document types such as doc and xls files in My Documents are protected Windows Me XP System Restore maintains copies of protected files Wiping the original file does not wipe the copy that Windows Me XP System Restore maintains Wipe Info eliminates a file s contents from the disk but does not remove the file name While the file name 102 Eliminating data permanently About Wipe Info remains on disk it is no longer visible in Windows Explorer and there is no data stored with it On NTFS volumes streams alternate data that belongs to a file but is not stored with the file are also wiped Never store sensitive information in a file name or attribute This data can be replicated throughout your system without your knowledge for example
117. your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters a Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 118 Service and support solutions Technical support For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options

Symantec AntiVirus 2004 Professional / Norton AntiSpam 2004 (10299869) for PC

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