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Symantec Norton SystemWorks 2.0 (07-00

1. Examining repairing and recovering disks 157 Start Norton Disk Doctor Directories Checks and verifies parts of the directory including logical disk structures such as the extents tree and the catalog tree Then it checks and verifies the extents tree records and catalog tree records These structures keep track of where files are stored on the disk so it is important to keep this option enabled The test also checks and verifies critical disk directory structures such as the Master Directory Block MDB and Volume Bit Map VBM on HFS volumes or the Volume Header Block VHB and Allocation file on HFS Extended volumes It also checks for cross linked files files that share one or more of the same blocks Files Checks for multiple sets of System and Finder files incorrectly set or unset Bundle Bits and Custom Icon Bits for files and applications file corruption and incorrect date information It can also check for null characters in file names and names beginning with periods By default the Names beginning with period option is disabled It should not be enabled if Mac OS X is installed because Mac OS X creates system files whose names begin with periods Changing those names can adversely affect the Mac OS X operating system You can select the type of file damage for which Norton Disk Doctor checks Damage found by selecting Bundle Bit Custom Icon or Invalid Dates is limited to the affected files so you might
2. All Products Updates all installed products lt Product Name gt Updates the product that you select The names of installed Symantec products appear in the list In the Set a Frequency list specify when the update should occur Your choices are Monthly Runs the event monthly on the indicated date and time You can choose a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance Close the Add LiveUpdate Task window In the Save LiveUpdate Task dialog box click Save Edit scheduled events You can make changes to the events that you schedule To edit a scheduled event 1 2 In the LiveUpdate main window click Norton Scheduler In the Scheduled Events list select the scheduled event that you want to change Click Edit Make your changes For a description of the scheduling options see Schedule future updates in Mac OS X v10 1 on page 86 To change the event name type a new name in the name field Close the Add LiveUpdate Task window In the Save LiveUpdate Task dialog box click Save 88 Keeping current with LiveUpdate Schedule future updates Delete scheduled events You can delete events that you no longer want To delete a scheduled e
3. Enter the file you want to scan Press Enter 105 106 Protecting disks files and data from viruses Perform a scan from the command line If Norton AntiVirus reports a problem find the section that best describes the problem then follow the instructions provided The message may not be discussed in this chapter For more information about other messages see Mac OS 8 1 9 x and Mac OS X v10 1 messages on page 269 If Auto Protect finds a virus When a virus is found while Norton AntiVirus Auto Protect is running an alert displays what happened and what your options are Auto Protect alerts you to any virus activity whether the file is repaired automatically or not Read the message carefully to determine whether you need to do anything If Auto Protect finds a virus and repairs the file When Norton AntiVirus Auto Protect reports that it repaired an infected file you don t have to do anything Even when Auto Protect has repaired the infected file ensure that no other viruses exist on your computer by scanning with Norton AntiVirus If Auto Protect finds a virus but does not repair the file See About Scan If you have set the Auto Repair Scan preference to off Auto Protect informs evi on you of infected files but does not repair them 108 What to do if a virus is found If Auto Protect finds a virus To handle an infected file that has been detected but not repaired 1 Read the entire m
4. 1 A person who oversees the operation of a network 2 A person who is responsible for installing programs on a network and configuring them for distribution to workstations This person may also update security settings on workstations A dialog box that appears in a graphical user interface GUI to signal that an error has occurred or to provide a warning A shortcut icon that points to an original object such as a file folder or disk A software application that makes navigating the Internet easy by providing a graphical user interface This lets the user click menus icons or buttons rather than learn difficult computer commands Also called a Web client A file that has been compressed using a special data storage format in order to save space on your disk 300 Glossary Using a mathematical algorithm to process data from a file or disk such that the resulting data occupies less physical space on the disk Individual files or entire disks can be compressed by various types of utility software An icon that represents a disk A file that is created by or associated with a program and contains no executable code Examples include word processing documents databases and spreadsheets To transfer a file from one computer to another through a modem or network Download usually refers to the act of transferring a file from the Internet a service such as America Online or a network server The directory
5. A g 8 rapjoH abeg symantec service amp support united states T global sites l products Select your product and version below Then press go to continue on to your product s registation form Registration qualifies you for technical support disk and manual replacements and other l purchase valuable services l service amp support security response f downloads If you are located outside of the North America with the exception of U S Territories you may Ears contact Customer Service in your region for product registration about symantec Please navigate to http www symantec com globalsites html and select your region from the T search Service amp Support drop down menu hj feedback register your software amp update your privacy preferences Select a product 1995 2001 Symantec Corporation _ Select a version Sjn All rights reserved continue Legal Notices Privacy Policy On the Symantec Service amp Support page in the Select a product drop down list click Norton SystemWorks for Macintosh Select the correct version of the product Click Continue 50 Installing Norton SystemWorks for Macintosh After installation 6 On the registration page for Norton SystemWorks for Macintosh type all of the required information 7 Click Submit Registration Read Late Breaking News Norton SystemWorks installs a Late Breaking News link Use th
6. Chapter 4 Contents Keeping current with LiveUpdate About Program UPC ates enean aba a i a About protection updates When you should update Beie Unda NE eiar a E AENA E If you use America Online to Connect s ssssseseieessseessiressrreesseee 79 If you update on an internal network s es 79 If you can t use LiveUpdate suieornnorsincei iinei iee 79 Update procedures oriceon innara oa Gocawthideadadagawaas 80 Update everything now oe ecessecsssessesssseeseseeeeseseeseeseeeeneeeeaes 81 Customize a LiveUpdate session oo eeteeeeseesesteseeeeseetesenes 81 After Updating naraon a AEK EEA N ARA ARRERA 81 View the LiveUpdate SUMMATY ou ee seceeseeeeeeeeeeneeteseetenteeenees 82 Read the LiveUpdate Whats New Tilennseiioionoscorcienie 82 Empty the Trash after a LiveUpdate session eee 82 Check product version numbers and dates s s s 82 Schedule future updates Schedule future updates in Mac OS 8 1 9 X weet 83 Schedule future updates in Mac OS X V10 1 wee eeeeeeeeeeees 86 Section 2 Norton AntiVirus Chapter 5 Protecting disks files and data from viruses Scan disks folders and file greoi a T If problems are found during a scan Scan email attachMents o ceccccccccsssssscccsssssssscscscsssscscscssssseseees Decontamination Procedures cuince ier erii ERRE View and print scan history Save and print scan reports Add scheduled Norton AntiVirus scans Edit scheduled events Delete scheduled events essssseeseeseseeseeser
7. 1 2 3 4 5 8 Start the Speed Disk Profile Editor Open a profile Select a match specification Click the Folders list box On the Edit menu click New Folder spec A folder can be specified either by its directory ID or by the path to the folder On the Path tab select a folder that matches the specification that you want or type the following data Base folder Type the specification that corresponds to a standard folder type or select a folder type from the pop up menu Relative path Type a directory path that is relative to the standard folder To specify an absolute path type the path from the root On the Directory ID tab type the Directory ID for the folder When Include all folders contained within this folder is checked Speed Disk considers all of the folders within the specified folder part of the match specification Close the window Set Speed Disk preferences You can customize the optimization process You can specify the degree of file and data verification that you want Speed Disk to use during optimization and how you want Speed Disk to notify you when it is Enhancing performance and security Test performance in Mac OS 8 1 9 x finished optimizing Speed Disk can launch Wipe Info to remove residual data from free space To set Speed Disk preferences 1 Start Speed Disk 2 On the Options menu check the options that you want Speed Disk to perform during optimization Your ch
8. 165 Westridge Drive Watsonville CA 95076 For information on Technical Support options please call Dantz at 888 777 5664 or visit the Dantz web site www dantz com support_faq Customers outside the United States Canada and Latin America should contact technical support as detailed below or visit the Dantz web site to find contact information for the authorized distributor in your area United Kingdom Phone 0800 169 77 64 Fax 33 1 55 33 02 09 Email eurosupport dantz com All other European countries Phone 33 1 55 33 02 10 Fax 33 1 55 33 02 09 Email eurosupport dantz com United States and rest of world Standard Technical Support Phone 925 253 3050 Fax 925 253 9099 Email techsupport dantz com 298 Dantz Development Corporation technical support Contacting Dantz Development Corporation Contacting Dantz Development Corporation North America 4 Orinda Way Building C Orinda CA 94563 USA Phone 925 253 3000 Fax 925 253 9099 info dantz com automated response customer_service dantz com www dantz com Dantz Europe 77 rue du Faubourg St Denis 75010 Paris France Phone 33 1 55 33 02 00 Fax 33 1 55 33 02 09 europe dantz com Glossary access rights administrator alert alias browser compressed file The types of operations and files that a user or group can access and the actions that the user or group is permitted to perform with those directories and files
9. Macintosh PowerPC processor 24 MB of RAM 10 MB of available disk space for installation 10 of total disk space available for optimization Internet connection to download program updates CD ROM or DVD ROM drive Norton SystemWorks for Macintosh does not support Mac OS X versions 10 0 10 0 4 If you want to install Norton SystemWorks for Macintosh in Mac OS X you must upgrade to Mac OS X v10 1 Macintosh OS X v10 1 or later Macintosh PowerPC processor G3 or later except beige G3 and original PowerBook G3 24 MB of RAM 10 MB of available disk space for installation 10 of total disk space available for optimization Internet connection to download program updates CD ROM or DVD ROM drive Installing Norton SystemWorks for Macintosh 33 Before installation Before installation Before you install Norton SystemWorks for Macintosh read the Read Me file examine your startup disk and delete any unwanted files from your disks See Start from the CD on Start from the Norton SystemWorks for Macintosh page 33 CD and examine your startup disk and other mounted disks for damage Examining all mounted volumes ensures that Norton Disk Doctor detects any problems before you install In Mac OS 8 1 9 x starting from the CD also ensures that no system extensions will cause conflicts during installation Read the Read Me file The Read Me file contains late breaking information troubleshooting tips and installat
10. Norton AntiVirus or Norton Utilities a message appears telling you that the older version was moved to the Trash 6 Follow the on screen instructions to complete the installation 7 Click Quit when installation is complete For instructions on restarting your computer from the hard disk see Restart your computer on page 48 42 Installing Norton SystemWorks for Macintosh Installation Custom Install Display more choices Available components Installation destination Use Custom Install to select individual components of Norton SystemWorks to install To complete a Custom Install 1 Check the Norton SystemWorks components that you want to install Install NSW for 058 1 059 x gt amp Norton AntiVirus 7 E Norton Utilities Display Repair Recovery Tools component Protection Prevention Tools description KX Disk Maintenance Tools O General Utilities Disk space available gt 26B Install Location The folder Norton SystemWorks Folder will be created C on the disk DA_G4_0S9 Install Location DA_G4_0S9 Installs all Norton AntiVirus components Installs Norton AntiVirus and any needed support files Installs the Auto Protect extension in the Extensions folder Installs the Additions folder in the Extensions folder Installs the contextual menu small scanner and the Auto Protect Control Strip module Installs all Norton Utilities components
11. 1 Inthe LiveUpdate main window click Schedule Future Updates In the Events list select the scheduled event to delete Click Delete Click Yes to verify deletion Click Done uw FF WwW N 86 Keeping current with LiveUpdate Schedule future updates Schedule future updates in Mac OS X v10 1 You can add edit delete and disable scheduled events in Mac OS X You can also reset all scheduled events to the default events and settings To schedule future updates in Mac OS X 1 Inthe LiveUpdate main window click Norton Scheduler 00o Norton Scheduler D Qp Fro Select a product to Schedule B e LiveUpdate FileSaver Scheduled Events Frequency Next Run Daily Friday February 1 2 Update program files LiveUpdate Update All Weekly Monday February 4 Update NUM LiveUpdate Norton Utilities Weekly Friday February 8 2 edit Delete __Edit j Delete j 2 Click LiveUpdate Add LiveUpdate Task Enter a name for the task Choose a product to update All Products i Set a Frequency Monthly i Monthly tasks can be scheduled on days between 1 and 28 This task will run on the chosen date every month Set the time 02 33 PM 8 6 7 Keeping current with LiveUpdate 87 Schedule future updates Type a descriptive name for the LiveUpdate task for example Update Fridays In the Choose a product to update list specify the item to update Your choices are
12. If you have accidentally deleted files if files are missing or if Norton Disk Doctor reports that a disk is irreparably damaged use UnErase to recover the files or data and move them to a safe location See Protect disks Chances of recovery are better if you use UnErase as soon as possible after eie dates 20 accidental deletion If you can t find a file you might need to restart on page 62 from the CD or unmount the device before starting UnErase Chances of recovery are also better if you keep Norton FileSaver files current and if your disk fragmentation level is low 188 Recovering missing or erased files Start UnErase UnErase search methods UnErase provides powerful search and data recovery capabilities The basic Quick Search operation is simple almost completely automatic and uses the method most likely to succeed The process that UnErase uses is as follows If FileSaver information is found on the disk UnErase tries a combination of a FileSaver Search and Catalog Search If no FileSaver information is found UnErase first tries a Catalog Search If this first Quick Search is unsuccessful start a Customized Search and choose a Catalog Search File Pattern Search or Text Search See Customized search options on page 199 Before using UnErase See The examination and repair process on page 154 If files or folders have unexpectedly disappeared there might be a problem with your directory
13. Norton SystemWorks featured products 263 Alsoft DiskWarrior Recovery Edition quick start If you discover that there are items missing from your disk these items may be invisible If you copy drag your disk to another disk one that is large enough to hold all the original disk s contents all files and folders will be copied including invisible ones If critical items are still missing and you have tried to recover the disk with Norton SystemWorks recovery tools you might need to send your disk to a professional recovery service to recover your lost data files Use the Finder to copy as many items as possible from the damaged disk to a safe location such as another hard disk or removable media You might need several removable media or floppy disks Another option is to copy only the files that you absolutely need such as those that have changed since your last backup or only your data files if you are planning to reinstall your system and applications If you are unable to copy all of the files in the Finder the first time repeat the copy procedure and select the skipped files in case some of them have become accessible This might reduce the number of items that the recovery service will need to recover from your damaged disk About the DiskWarrior Recovery Edition report After the disk directory rebuild is complete DiskWarrior Recovery Edition displays a report with a summary of all the problems found and its recommendation
14. Defragment files optimize your hard disk test your computer s performance and erase files permanently Learn more about Norton Disk Doctor examination messages Customize the installed settings for Norton AntiVirus 48 Installing Norton SystemWorks for Macintosh After installation Restart your computer You need to restart your computer from your default System disk after installation is complete When your computer restarts Norton FileSaver starts taking regular snapshots of your hard disks Other Norton SystemWorks rescue and recovery tools use this information to help you recover after a crash When you install Norton SystemWorks with Standard Protection for Norton AntiVirus you are protected from most viruses after you restart With this level of protection Norton AntiVirus Auto Protect loads when you restart and actively protects your computer unless you turn Auto Protect off If you can t eject the CD If you have trouble ejecting the CD after you restart your computer try one of the following Press the CD ROM drive s eject button when your Macintosh restart chime sounds On newer Macintosh computers with a slot loading CD ROM drive press the mouse button while starting up Register Norton SystemWorks Using your existing Internet connection you can register Norton SystemWorks for Macintosh via the nternet the global network of computers If you are running Macintosh OS 8 5 or higher an icon
15. Feb 25 1999 5 13PM DA_G4Harddisk Scroll to see POFViewer 158K Netscape Commun Fri Mar 12 1999 4 00 AM DA_G4Harddisk more files TE AT commands paf 833K Acrobat Reader Mon Mar 1 1999 12 00PM__DA_G4Harddisk View more qa g OA Stars details A E Applications Mac 0S 9 Acrobat pdf E Acrobat Reader 4 0 ind m ee eon E Hep Al path of Information t created wed Dec 2 1998 11 32 AM am summary Modified Wed Dec 2 1998 12 55PM kel Acrobat pdf 7 selected item Refine Fast Find search criteria Fast Find can locate files or folders by file name type or creator signature or codes Refine a search by combining text in the Look For field with the selection of a file kind For example typing John in the Look For field and then clicking AppleScript files in the Find By Kind dialog box results in matches only for AppleScript files that contain John in their file names Recovering missing or erased files 183 Use Fast Find in Mac OS 8 1 9 x To locate files by kind 1 Start a Fast Find search 2 Onthe Find menu click Find By Kind Select the file kind for which to search Create a new file kind Modify an existing file kind Acrobat PDF Return to the Fast Find window after selecting a file kind 3 In the Find by Kind dialog box select a file type If a program s kind is unavailable you can create a new kind See Ifa file s program is unavailable on page
16. Run Norton Disk Doctor before searching with UnErase Norton Disk Doctor might be able to repair a damaged directory Double check the Trash for the missing files or folders and either empty or recover files from the Trash before using UnErase Start UnErase See Use Norton SystemWorks shortcuts on page 57 Select disks on which to search When you start UnErase disks appear in the UnErase list There are contextual menu and drag and drop shortcuts that you can use with UnErase ee UnErase Erased files search Select the disk to search for erased files a DA_G4Harddisk UnErase amp B Noron vrilities co Quick Search Search for erased files If Norton FileSaver is installed UnErase uses Norton FileSaver technology to enhance the search for erased files Recovering missing or erased files 189 Use Quick Search To start UnErase In the Norton SystemWorks main window click UnErase If a disk doesn t appear Mac OS 8 1 9 x In Mac OS X v10 1 all available disks mount automatically In Mac OS 8 1 9 x if a disk doesn t appear in the UnErase window it might be damaged or not fully mounted To locate a missing disk in the UnErase window 1 Quit UnErase 2 Wait to see if the disk appears on the Desktop 3 Doone of the following a If the disk appears on the Desktop restart UnErase If the disk doesn t appear try to locate it with the Show
17. Set General Preferences in Mac OS 8 1 9 x You can customize levels of prevention and compressed file scanning with the General Preferences dialog box You can customize more features to a greater level of detail with the Custom Preferences dialog box 18 Customizing Norton AntiVirus for Macintosh About General Preferences To set Norton AntiVirus General Preferences 1 Opens Custom Preferences 7 Cato sae In the Norton AntiVirus main window click Preferences General Preferences Automatic Protection Level Q No Protection If you prefer to check for viruses manually ie Minimal Protection Virus scanning when programs or files are opened Standard Protection Automatic scanning of programs files email attachments and files on the Desktop Q Full Protection Scanning and notification of all viruses and virus like activities With higher levels of protection you will receive more alert messages Scanning level for compressed files Scanning compressed files might increase overall scanning time Q Do not scan compressed files Scan Stuffit format only Q Sean all known formats If the Custom Preferences dialog box appears click General In the General Preferences window set the protection level To customize Preference settings further click Custom See Access Custom Preferences in Mac OS 8 1 9 x on page 120 Set General Preferences in Mac OS X v10 1 Select your settings for Auto Re
18. Use the tools in Norton SystemWorks to perform regular maintenance 30 About Norton SystemWorks for Macintosh Is my computer protected now System requirements The Norton SystemWorks for Macintosh CD contains Mac OS System software as well as installation files for Norton Utilities for Macintosh Norton AntiVirus for Mac OS 8 1 9 x and for Mac OS X v10 1 The CD also contains installation files for Dantz Retrospect Express Alsoft DiskWarrior Recovery Edition Aladdin Spring Cleaning and shareware and freeware products Files from previous versions of Norton AntiVirus for Macintosh and Symantec AntiVirus for Macintosh SAM are deleted when you install Norton AntiVirus to the same location The system requirements are different depending on whether you are installing Norton SystemWorks for Macintosh OS 8 1 9 x or Norton SystemWorks for Macintosh OS X v10 1 Not all tools are installed in Mac OS X v10 1 Some tools run in Mac OS versions 8 1 9 x and are most effective when you start from the Norton SystemWorks for Macintosh CD The two Norton SystemWorks for Macintosh installers automatically install tools for the corresponding platforms For a list of the tools and the Mac OS versions in which they run see Norton SystemWorks features on page 24 32 Installing Norton SystemWorks for Macintosh System requirements Mac OS 8 1 9 x Mac OS X v10 1 Macintosh OS 8 1 9 x 8 5 or later for Control Strip functionality
19. click one of the following Repair Now Run Norton Disk Doctor s Scan Now Run Speed Disk If you are prompted to locate Norton Disk Doctor or Speed Disk locate the requested tool and click Open Set Norton FileSaver preferences in Mac OS 8 1 9 x In Mac OS 8 1 9 x Norton FileSaver scans your disk when your computer has been idle for 30 minutes when you shut down or after an improper shut down for example when your computer has crashed You can change these settings using Norton FileSaver preferences or you can override them temporarily using a Hot Key To review or change Norton FileSaver settings 1 2 3 On the Apple menu click Control Panels gt Norton FileSaver In the Norton FileSaver window ensure that On is checked Select protection for each disk Your choices are Scan Disk For Indicate which disks to monitor for problems Problems Update Disk Directory Indicate which disks to protect with FileSaver data Info protection Track Deleted Files Indicate the disks whose deleted files Norton Folders FileSaver should track This setting should be turned on unless the disk is used primarily to store temporary or Internet cache files Automatically scan Norton FileSaver tracks new disks without any action and update new disks from you Uncheck this option if you do not want it activated Norton SystemWorks basics 67 Locate missing disks in Mac OS 8 1 9 x 4 On the Preferences tab change th
20. hb The signature is incorrect The attributes are incorrect The creation date or modification date is invalid These messages usually indicate that the structure is damaged The total file count total directory count is incorrect The allocation block size count of allocation blocks is incorrect The next available file ID is incorrect The Extents or Catalog B Tree clump size is invalid The physical size of the Extents or Catalog B Tree is incorrect Invalid extents are specified for the Extents or Catalog B Tree These messages indicate that the structure of the volume is incorrect and files might be inaccessible These messages might indicate that the directories have been damaged Norton Disk Doctor messages About Norton Disk Doctor messages B Tree node messages A B Tree node is a sector or group of sectors in the Catalog or Extents B Tree These sectors contain important data about files on a volume The following messages indicate problems with nodes in any B Tree If you see one of the following messages you might have found some files or folders to have been inaccessible The node has an incorrect forward link backward link type depth record count The node is on an incorrect level The node has incorrect offsets These error messages indicate that there is damage to a disk directory B Tree header messages Catalog tree The B Tree header nodes contain important
21. latest virus definitions What to do if a virus is found 111 If a virus is found while scanning Delete infected files Sometimes viruses damage a file beyond repair If Norton AntiVirus finds an unrepairable file delete the infected file and replace it with an uninfected backup copy You can t delete an infected file from an Auto Protect alert Delete it from the Norton AntiVirus scan window To delete an infected file 1 When prompted by the Auto Protect alert to scan with Norton AntiVirus click Yes Norton AntiVirus opens and scans the infected file The Norton AntiVirus scan results window displays the infected file uous Norton AntiVirus Soymanec Norton AntiVirus 2 a Scan Done eee v Summary Problems found Repair Files Examined 1 0 in archives Total Infected Files 1 0 in archives Delete File Status Comment Gani p My Excel File XLS Infected Contains a strain of X97M BMV rom Vy Done Definitions Date 11 7 01 2 Select the infected file Click Delete 4 Click OK to confirm the deletion The Status column in the scan window shows that the file has been deleted 112 What to do if a virus is found If you receive a Virus like Activity alert in Mac 0S 8 1 9 x If you receive a Virus like Activity alert in Mac OS 8 1 9 X O See About Prevention Preferences on page 128 See Keeping current with LiveUpdate on page 77 Virus like
22. lt Vendor Partition gt gt Driver Partition HFS Partition a B lt lt endor Partition gt gt Vendor Partition gt gt ATA Bus 2 IDO Partition Table amp Driver Partition Norton Utilities CD Zip 100 Apple_partition_map lomega_Diskinfo Apple_Driver43 Zip 100 lomega_backup lomega_Diskinfo Macintosh HD Apple_partition_map Apple_Driver_ATA Show all partitions Cancel 3 Inthe Add Disk dialog box in the Device ID column click a device s name Click the triangle next to a device icon to display all of its associated volumes disks and partitions 5 If the missing volume appears select it Norton SystemWorks basics 69 Locate missing disks in Mac OS 8 1 9 x 6 Click Add The missing volume is added to the list in the Norton Disk Doctor UnErase or Volume recover window 7 Run Norton Disk Doctor to examine the volume for problems The following features are available in the Add Disk dialog box Eject Eject the removable media This lets you switch a removable media item such as a Zip Jaz or Orb disk Mount Mount the selected disk This command can be useful if you want to make a disk available that is not damaged but does not appear on the Desktop Search Disk Searches the entire device looking for volumes which provides access to volume partitions that might otherwise be unavailable This button is available if Norton Disk Doctor doesn t find parti
23. 3 4 5 Start Norton Disk Doctor On the Tools menu click Add Files to Desktop Select one or more files with generic icons Click Add Click OK Examining repairing and recovering disks 167 Recover damaged disks with Volume Recover Recover damaged disks with Volume Recover See Protect disks with Norton FileSaver updates on page 62 See Rebuild a disk directory on page 171 Use Volume Recover in Mac OS 8 1 9 x or when your computer is started from the Norton SystemWorks for Macintosh CD to recover Mac OS X or Mac OS 8 1 9 x volumes Volume Recover restores your disk using existing FileSaver files to recreate a damaged disk to the state that it was in when Norton FileSaver recorded the information FileSaver files contain critical information that identifies the structure of a disk By restoring this information you might be able to return the disk to a condition that Norton Disk Doctor can repair You can also use Volume Recover to rebuild damaged or missing directory data if there is no FileSaver data for the disk Volume Recover scavenges the damaged disk for directory information and rebuilds the structure according to the files and other structural information that are found If you need to recover many individual files from within one folder you can use Volume Recover to recover FileSaver information for all items in the folder This could be faster and more efficient than using UnErase to recover in
24. 8 1 9 x if Norton FileSaver is enabled for the optimized disk Speed Disk notifies Norton FileSaver to update its disk tracking information immediately following optimization In Mac OS X v10 1 or if you restarted from the CD to optimize a boot disk Norton FileSaver updates information after you restart your computer If you want to optimize a startup disk See Start fromthe To optimize your startup disk restart your computer from another disk or CO on page 33 from the Norton SystemWorks for Macintosh CD Defragment files See View The optimization process can t work with files that are open or in use by n the Mac OS System locked disks or unmountable partitions Your startup page 210 disk always has open files so you must start from the Norton SystemWorks for Macintosh CD or another designated disk to optimize your startup disk You can still defragment files on disks that have files in use 212 Enhancing performance and security Display more disk information See View details in the disk map on page 213 Although defragmenting files is not as complete as the entire optimization process it improves disk performance Defragmenting files also increases the likelihood of recovering accidentally erased files intact rather than in fragments You can defragment all files or select the largest or most fragmented files There must be enough adjacent free space on a disk for the files to be fully defragmented If free spac
25. 9 x 1 FW N 5 Start Norton Disk Doctor Select the volumes to rebuild On the Tools menu click Rebuild Desktop If you are asked to confirm click Continue If you don t want to see this alert the next time that you rebuild the Desktop click Don t show this alert again The Desktop files of the selected volumes are made visible and moved to the Trash and the disks are unmounted If any disks cannot be unmounted you might have to restart If the disk can t be unmounted the Finder rebuilds the Desktop as soon as the old Desktop files are moved to the Trash To rebuild the Desktop on an unmountable disk 1 2 Click OK to respond to the message Click one of the following a Restart The Desktop files are rebuilt the next time that the computer starts Continue The unmountable volumes are remounted and the Finder rebuilds the Desktop files for those volumes Add a file to the Desktop in Mac OS 8 1 9 x The Finder uses icons to identify files folders and programs on your disks Information about which icons to display is contained in the application that is associated with the file When a generic icon for a file appears instead of its specific icon update the Desktop files When you add an application to the Desktop file you also add information about all of the icons that are used to identify files that are associated with that application To add a file to the Desktop in Mac OS 8 1 9 x 1 2
26. Activity alerts are not generated in Norton AntiVirus for Mac OS X A virus like activity is an activity that viruses often perform when spreading or damaging your files A Virus like Activity alert does not necessarily mean that a virus is present You can decide whether the operation is valid for example when you are installing software or decompressing a compressed archive When a virus like activity is detected an alert appears A Norton Auto Protect Virus like Activity NAY detected an attempt to create or modify an application The file being affected is Netscape Communicator The currently active application is Speed Disk Gow J Make sure that you have the most recent virus definitions file If the application contains an unknown virus the newest virus definitions file may have a definition for it What to do if a virus is found Look up virus names and definitions To respond to a Virus like Activity alert Select one of the following Deny the activity if it isn t related to what you are trying to do If the Deny button is unavailable the virus like activity has proceeded too far for Norton AntiVirus to stop without causing damage or crashing the system If this happens note the file involved and the currently active application before continuing then scan both files to check for known viruses Look up virus names and definitions You can look up a virus name from within the Nort
27. AntiVirus 3 In the General Preferences dialog box under Automatic protection level select one of the following Minimal Protection No Protection 4 Under Scanning level for compressed files click Do not scan compressed files 5 Inthe Custom Preferences dialog box select the following Prevention Turn off the setting that monitors virus like activities preferences Scan Turn off automatic scanning of files when they are opened preferences and programs when they are launched Compression Limit the number of file types that are scanned preferences SafeZones Limit the number of SafeZones by clicking Disable SafeZones or click Custom and limit the selected SafeZones that are protected by Auto Protect See Customizing Norton AntiVirus for Macintosh on page 117 62 Norton SystemWorks basics Maintain your computer with Norton SystemWorks Protect disks with Norton FileSaver updates See Respond to Norton FileSaver alerts in Mac OS 8 1 9 x on page 65 See When to use Norton Disk Doctor on page 153 Norton FileSaver is an integral part of Norton SystemWorks disk and file recovery After you install Norton SystemWorks Norton FileSaver maintains an updated record of your startup disk s directory and files This information is used by UnErase Norton Disk Doctor and Volume Recover to facilitate disk and file recovery You can access Norton FileSaver and the Scheduler on the Norton SystemW
28. AntiVirus for Macintosh 123 About SafeZone Preferences 2 Specify the action that Norton AntiVirus should perform when a floppy disk is inserted Your choices are Prohibit floppy Ejects all floppy disks Norton AntiVirus does not insertion allow access to floppy disks This option must be unchecked to repair an infected floppy disk If Treat all removable disks as floppies is also checked all removable media is ejected Scan floppies Scans floppy disks each time that they are inserted Only allow eject when Automatically ejects floppy disks that contain infected infected files Cancel scans using Lets you stop an in progress floppy disk scan command period Treat all removable Causes all removable media such as Jaz and Zip disks as floppies cartridges to be scanned the same way as floppy disks Treat CDs and DVDs Causes all nonwritable media to be treated like as floppies floppy disks Skip scan when shift Lets you skip a floppy scan by pressing Shift while key is pressed inserting a floppy disk 3 Click Save About SafeZone Preferences In Mac OS 8 1 9 x you can set up as many SafeZones on your computer as you need You can also use the SafeZone Preferences to specify certain Auto Protect scanning behaviors O In Mac OS X v10 1 your entire computer is considered a Universal SafeZone and as such no customizing is needed 124 Customizing Norton AntiVirus for Macintosh About SafeZone Preferen
29. CD by first copying the Spring Cleaning installer icon to your computer s hard disk To install Spring Cleaning in Mac OS X 1 Copy the Spring Cleaning installer icon from the Norton SystemWorks for Macintosh CD to your computer 2 Double click the Spring Cleaning installer on your disk and continue from step 3 of To install Spring Cleaning To install Spring Cleaning 1 Inthe Norton SystemWorks for Macintosh CD window double click Install Spring Cleaning Double click Spring Cleaning 3 5 1 Installer In the Welcome window click Continue Read the installation instructions then click Continue To save the instructions click Save nou fF W N To print the instructions click Print Norton SystemWorks featured products 265 Spring Cleaning quick start 7 Inthe Software License Agreement window click Agree If you disagree the installation is cancelled 8 Click Install 9 Inthe Select Location window select the location in which to install Spring Cleaning If you do not want to install Spring Cleaning to the default location navigate to another folder 10 Click Install to finish the installation Now you are ready to use Spring Cleaning See Use Spring Cleaning on page 265 Uninstall Spring Cleaning If you need to remove an installed version of Spring Cleaning from your computer use the Norton SystemWorks for Macintosh Installer The process is faster if all other programs are closed before yo
30. Extract the file object from a report object get viruses of Get the list of viruses that infect the file of the report 286 Using AppleScript with Norton AntiVirus Script commands get repaired status of Get the status of the repair from a given report Within the scripting you can cause Norton AntiVirus for Macintosh to display or hide its progress during scans The script initiated scan results including the discovery and repair of infected files can be saved in a text file The Norton AntiVirus for Macintosh scriptable component does not handle compressed files You can run Norton AntiVirus on any AppleTalk Transaction Protocol server such as AppleShare or TOPS You can configure Norton AntiVirus to alert you or others on the network if a virus is found on a client computer running Norton AntiVirus NetWare Loadable Module NAV NLM or Norton AntiVirus for Windows NT NAV NT This appendix offers tips and suggestions for using Norton AntiVirus efficiently on a network Notes to the administrator Set up Norton AntiVirus the following way in a networking environment Run Norton AntiVirus Auto Protect and the Norton AntiVirus application on the system administrator s computer Make sure Norton AntiVirus Auto Protect is run on all workstation Macintosh computers Use the Scheduler command from the Norton AntiVirus Tools menu to schedule periodic scans of all network drives Scanning network drives
31. General tab of the Preferences window If the virus is not repaired the file can be removed Removing a file prevents it from reinfecting your computer or damaging other files Scan email attachments See Access Custom Preferences in Mac OS 8 1 9 x on page 120 Norton AntiVirus provides automatic scanning of email messages Because Norton AntiVirus for Mac OS X v10 1 scans all files closed with write permission email attachments are scanned If you are using Norton AntiVirus for Mac OS 8 1 9 x email attachments are automatically scanned if you have checked that option in Preferences In addition if your email program is one that Norton AntiVirus supports Protecting disks files and data from viruses 97 Decontamination procedures Auto Protect automatically scans all email attachments when they are downloaded To determine if your email program is supported 1 In your Internet browser navigate to the Symantec Service and Support Web site at www symantec com techsupp 2 On the Service and Support Web page click I am a home small business user 3 On the home computing and small business page select Norton AntiVirus for Macintosh as the product 8 x as the version then click continue 4 On the stage one page select solving a software issue as what you need help with to solve some other software issue as what you want then click continue On the stage two page click continue to knowledge base In the
32. Installs Norton Disk Doctor UnErase and Volume Recover Installs Norton FileSaver and its associated files in the Control Panels and Extensions folders Installs Speed Disk Installing Norton SystemWorks for Macintosh 43 Installation General Utilities Installs the contextual menu Wipe Info Disklight and System Info LiveUpdate Installs LiveUpdate for product updates and the Norton Scheduler file extension 2 Ifyou have multiple partitions on your Macintosh and have a System folder in each one you are prompted to select a System folder for the installation 3 Click Install A subscription notice appears describing the subscription to virus definitions Updates are made available monthly or more frequently when necessary You can obtain regular virus definitions updates manually or on a customized schedule using LiveUpdate 4 After you have read the subscription notice click OK See Select a 5 Select or confirm the Virus Scanning Preferences protection level during 6 Click Set Preferences and Continue installation on page 43 7 Follow the on screen instructions to complete the installation 8 Click Quit when installation has completed For instructions on restarting your computer from your startup disk see Restart your computer on page 48 Select a protection level during installation During the Norton SystemWorks for Macintosh installation process select a level of virus protectio
33. Last Modified or Drive column title The underscored column title indicates the current sort key To select multiple items In the found files list Shift click the items that you want to select Location information does not appear for multiple selections To view general information about a found item In the found files list click the item s name Its location appears in the lower right pane and information about the item appears in the lower left pane To get information about the selected file or folder In the Fast Find window in the lower left pane click the Info icon To show the selected file or folder in a Finder window Do one of the following On the keyboard press Command S n the Fast Find window in the lower left pane click the computer icon The Contents window displays the first 32 KB of the file s raw contents This is a quick way to verify a data file s contents To view a file s contents Inthe Fast Find window in the lower left pane click the magnifying glass icon Some files have data forks and resource forks The data fork usually contains the most useful information 185 186 Recovering missing or erased files Manage Fast Find search results To locate the application that created a file In the found files list press Control and click a file name The lower right pane of the Fast Find window changes to show the location of the program rather than the fi
34. OK Install Location Tm Items will be uninstalled from the disk DA_G4_0S9 Install Location DA_G4_0S9 7 Select the disk from which to uninstall Norton SystemWorks 8 Click Uninstall Uninstall Norton SystemWorks from Mac OS X v10 1 See To check your You must start your computer in Mac OS X v10 1 and be logged on as an el on administrator to uninstall the Mac OS X version of Norton SystemWorks for Macintosh The uninstall procedure requires that you enter an administrator password If you do not know if your logon is an Admin logon you can check it in System Preferences 54 Installing Norton SystemWorks for Macintosh If you need to uninstall Norton SystemWorks See Use the Service amp Support Knowledge Base on page 75 To uninstall Norton SystemWorks for Mac OS X vio 1 1 7 8 Insert the Norton SystemWorks for Macintosh CD into your CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it In the CD window open the Install for OS X folder Double click Install Norton SystemWorks In the Authenticate dialog box type your administrator password then click OK Click Continue to progress through the information screens Click Accept to accept the License and Warranty Agreement If you decline the Install program quits In the pop up list change Easy Install to Uninstall Click Uninstall Some features are not removed by the
35. PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED T 1 LICENSE he software which accompanies this license collectively he Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights o use the Software after your acceptance of this license his license governs any releases revisions or enhancements to the Software that Symantec may furnish o you Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or follows this icense your rights and obligations with respect to the use of this Software are as follows YOU MAY A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license you may make that number of copies of the Software licensed to you by Symantec as provided in your License Module Your License Module shall constitute proof of your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of your computer and retain the original for archival purposes C use the Software on a network provided that you have a licensed copy of the Software for each computer that can access th
36. Speed Disk Profile Editor Open a profile Double click an anchor specification FWN To enter file type and creator codes select one of the following Choose Example File Select a file with the file type and creator codes that you want Any file type or Any creator Specify one of these for the anchor spec 5 Selecta file visibility setting 6 Close the Anchor Spec window Work with match signatures The Signature window is similar to the Anchor Spec window but it does not have file visibility choices In the Signature window you can specify a file signature as one of the user defined match specification categories To specify match signatures 1 Start the Speed Disk Profile Editor Open a profile In a profile double click an optional category FW nN In the Signatures list do one of the following Double click the undefined signature a Click anywhere 5 Onthe Edit menu click New Signature Spec 222 Enhancing performance and security Customize optimization 6 7 To enter file type and creator codes select one of the following Choose Example File Select a file with the file type and creator codes that you want Any file type or Any creator Specify one for the match signature Close the Signature window Work with match folders In the Folder Specification window you can customize a folder specification for a user defined match specification To specify a match folder
37. The power LED or the hard disk indicator light doesn t light up This can happen when the hard drive s power supply fails Your data might be intact on the disk Have a technician investigate Floppy disk drives and Macintosh floppy disk drive heads can become dirty to other removable media the point that they no longer recognize an inserted devices floppy disk Drive cleaning kits are not a complete solution to this problem If you experience this problem ask your technician if your drive can be cleaned If a floppy disk gets stuck in a drive take great care in removing it The read write head assembly is delicate and most damage that occurs here is not covered by the Apple warranty Other removable media drives might require special cleaning procedures Refer to your manufacturer s instructions Macintosh main logic Problems that display certain sad Macintosh codes board those containing an F within the first eight characters can be fixed using Norton SystemWorks disk tools or the formatting software for your hard disk Those that cannot be fixed usually indicate that a problem exists with ROM or RAM or elsewhere on the main logic board USB issues To check for the most up to date solutions visit the Symantec Support Services Web site at www symantec com techsupp Troubleshooting computer problems 247 If Norton Disk Doctor and UnErase cannot solve your problems Using USB devices as startup disks Som
38. This poses a security risk for sensitive and confidential documents Wipe Info eradicates old data by overwriting it with new meaningless data Not even a Symantec technician can recover anything from a disk that you have wiped If a folder is wiped all files and folders that are inside of the folder are wiped When you wipe an entire disk Wipe Info irretrievably destroys everything on the disk 238 Enhancing performance and security Start Wipe Info Because you cannot recover wiped data Wipe Info has built in safeguards to avoid accidental data loss You are asked to confirm each operation before data is irretrievably destroyed Start Wipe Info Start Wipe Info when you have restarted your computer in Mac OS 8 1 9 x or when you have restarted from the Norton SystemWorks for Macintosh CD The Wipe Info main window contains three disk wiping operations Wipe File Folder Wipe Disk and Wipe Unused A fourth option Wipe Entire Device is available on the Wipe menu See Use dragand There are contextual menus and drag and drop shortcuts that you can use drop on page 58 with Wipe Info To start Wipe Info 1 Start Norton SystemWorks 2 On the Utilities menu click Wipe Info o Wipe Info B Wipe individual files or entire folders Wipe an entire disk Make files you have already thrown away unrecoverable Once you erase something with Wipe Info it is gone
39. Volume Recover informs you that the disk s directory information will be replaced by the FileSaver information 3 Click Proceed to restore the FileSaver information to the selected volume Prepare the recovered disk for use See Examine disks on page 160 If recovery with the FileSaver file is successful Volume Recover rewrites the driver area of the disk You must restart your computer to complete the recovery To prepare the recovered disk for use 1 Restart your computer After you restart the restored FileSaver information takes the place of the current disk information 2 Copy any critical files from your computer s restored disk to another disk as a precaution 3 Run Norton Disk Doctor to examine and further repair the disk with the newly restored directory and partition information If recovery is not successful See Recover files with UnErase on page 187 Rebuild a If Volume Recover is not successful in restoring your disk by rebuilding the directory or recovering FileSaver information use UnErase to recover files from the disk disk directory Sometimes missing files are not listed in a disk s directory because damage to the directory prevents the corresponding directory entries from being found Rebuild Directories scans the hard disk for all file records and creates a directory that contains those records Volume Recover recovers all available records using this feature This might include s
40. When you are scanning network drives from a workstation the server slows down for other users If others are creating deleting or moving files on a network drive while Norton AntiVirus is scanning all files may not get scanned 288 Using Norton AntiVirus on a network Using Norton AntiVirus Auto Protect on a server To prevent files from not getting scanned do the following Make sure that you are the only one logged on to the server when scanning network drives Shut down the server and restart it from the Norton SystemWorks for Macintosh CD then perform the scan Using Norton AntiVirus Auto Protect on a server See About Prevention Preferences on page 128 See About Alert Preferences on page 131 Use Norton AntiVirus Auto Protect on your network servers to protect against viruses Norton AntiVirus Auto Protect monitors file activity and alerts you if a virus tries to infect any applications on the server In Mac OS 8 1 9 x if you are using the Prevention feature to monitor virus like activities you may experience delays because Norton AntiVirus Auto Protect constantly monitors the Macintosh on which it is installed To prevent a network slowdown when Prevention features are active 1 Inthe Norton AntiVirus main window click Preferences 2 Inthe Prevention Preferences click Standard The Standard option monitors applications for the most common virus behavior such as adding code instructions to an app
41. Wrapper Norton Disk Doctor messages 281 Hot Keys in Norton FileSaver Bypass Deletion 65 Bypass Scan Update 65 changing 65 Scan Now 65 Update Now 65 icons editing 186 187 Fast Find alias 182 stored in resource forks 178 Wipe Info Trash 241 IDE device wiping 239 240 infected file deleting 111 repairing 110 information window Speed Disk 213 installation customizing 43 installing CD contents 52 do not install in emergency 17 if a virus is found 36 library files 144 Norton SystemWorks 44 selected components 43 when not to install 181 Instruction Overlap benchmark 230 instructions user 289 Integer to Single and Single to Integer benchmark 235 Internet link to Late Breaking News 50 using to register Symantec products 48 invisible bit Finder flag 178 309 310 Index K keeping files current 77 85 keyboard shortcuts in Apple Guide Help 73 in Norton FileSaver 65 L Late Breaking News reading 50 library files problems after installing 144 Lines benchmark 232 LiveUpdate checking file dates 82 customizing 81 emptying Trash 82 keeping current with 77 89 scheduling 83 85 updating files 81 using with America Online 79 viewing summary 82 What s New file 82 locked disks Volume Recover and 168 locking files folders with Fast Find 186 M Mac OS System enabler file 34 on CD 34 51 Mac OS X accessing Help 74 hardlink errors 281 Macintosh CD for newer models 34 main logic board 2
42. an attempt to create or modify an application The file being affected is Netscape Communicator The currently active application is Speed Disk Prevents the virus like activity from continuing __Deny__ Allows the activity and doesn t display the alert next time Remember Allows the virus like activity to continue with no further action 132 Customizing Norton AntiVirus for Macintosh About Alert Preferences To set Alert Preferences in Mac OS 8 1 9 x 1 In the Preferences dialog box click the Alert icon Preferences Alert Prevention Mw Show Remember button in virus like activity alerts Oo Remove alerts after fo seconds Oo Custom Virus Alert message oO Alert Norton AntiVirus NT Server or NLM if present cancer save Select the options that you want Your choices are Show Remember button in virus like activity alerts Remove alerts after seconds Select to have the Remember button appear in Virus like activity alerts Clicking Remember causes Norton AntiVirus Auto Protect to ignore specific actions while a particular program is running This setting affects the Prevention preferences Sometimes Norton AntiVirus alerts you of actions that could be the work of a virus but are not In these cases you can click Remember to add the file to the exceptions list preve
43. and repair the damage or rebuild the disk s directory If disk damage can t be repaired you can still recover data with UnErase Restart from the Norton SystemWorks for Macintosh CD and scan for viruses See Scan for viruses on page 35 Use Norton Disk Doctor to examine and repair the disk See When to use Norton Disk Doctor on page 153 Do not install Norton SystemWorks on a disk that you want to repair or from which you want to recover data New files might overwrite the files that you want to recover Run Volume Recover to restore critical information to your disk See Locate missing disks in Mac OS 8 1 9 x on page 67 Use UnErase to recover files See Recovering missing or erased files on page 181 Run Speed Disk to reduce file and disk fragmentation and optimize your hard disk See Improve a computer s performance on page 205 Run Wipe Info to permanently delete files folders and remnants of previously erased data that were left on the disk See Remove data permanently in Mac OS 8 1 9 x on page 237 20 Emergency assistance What tool should use for my problem You want to identify In Mac OS 8 5 9 x let Norton FileSaver scan your problems before they disks for problems while running in the become serious background See Protect disks with Norton FileSaver updates on page 62 In Mac OS X examine your disks with Norton Disk Doctor You need to tro
44. appears For example the multiple disk option is only available if more than one disk is available Show Fewer Choices Return to the basic testing level 4 Select the test suites If you selected Show More Choices select the configuration that you want to test 6 Click Run Do not move the mouse or type on the keyboard while running benchmarks as this can affect test results Work with test results When System Info completes the tests the System Ratings window displays a comparison of your computer s performance to that of other popular models You can test your computer s performance with and without Extensions and Control Panels loaded Some Extensions particularly on Power Macintosh computers can slow video performance substantially To prevent Extensions and Control Panels from loading Press Shift while restarting your computer 226 Enhancing performance and security Test performance in Mac OS 8 1 9 x You can perform the following actions with the test results Change the order of Do one of the following the list Click the title of a results column such as System Name or System Rating For System Name the order is alphabetical For a ratings column the order is descending performance On the View menu select a sort column To sort in reverse order press Option while clicking a sort column Review existing On the Benchmarks menu click Show System Ratings results witho
45. can download new update files from the Symantec Web site To download virus definitions from the Symantec Web site 1 Start your Internet browser and go to the following site http securityresponse symantec com avcenter defs download html If this page doesn t load go to http securityresponse symantec com and click the Download Virus Definitions link then click the Download Virus Definitions Updates link 2 On the Download Virus Definitions page click Norton AntiVirus for Macintosh 80 Keeping current with LiveUpdate Update procedures Click Download Updates 4 On the Download Updates page select the file to download Be sure to select files for the appropriate version of your product Information about the update is included with the download To download product updates from the Symantec Web site 1 Start your Internet browser and go to the following site http securityresponse symantec com downloads If this page doesn t load go to http securityresponse symantec com and click downloads 2 On the downloads page in the product updates list select the product for which you want an update Click Browse On the product page select the version of the product Click Continue anu F Ww On the updates page select the file to download Information about the update is included with the download Update procedures See Schedule You can have LiveUpdate look for all updat
46. computer as opposed to a remote computer See write protect A file that can be viewed but cannot be written to or deleted Also referred to as read only A set of computers and associated hardware that are connected in a work group for the purpose of sharing information and hardware among users A program that ties the capabilities of computer hardware and software to input output devices such as disks keyboards and mice A character sequence that is typed by users to verify their identities to a network or program The most secure passwords are difficult to guess or find ina dictionary and contain a combination of capital letters lowercase letters numbers and symbols A set of instructions that can be executed by a computer and are written for a specific purpose such as word processing or creating a spreadsheet Also called software A disk folder or file that contains data that can be read but cannot be written to or deleted Also referred to as locked or write protected 302 Glossary Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks disk cartridges SyQuest and Bernoulli for example CDs and Zip disks A list of instructions that can be executed without user interaction Unlike other types of programs scripts can be opened with text editors or word processing programs so they are very easy to change Examples of scripts include Visu
47. emergency response plan 288 290 Erase Free Space command 223 307 308 Index erased files searching for 195 202 viewing information about 193 Erased Files search UnErase 199 examining disks using contextual menus 57 with Norton Disk Doctor 37 Exceptions List managing 140 extensions conflicts 248 effect on system performance 225 Extents B Tree messages Norton Disk Doctor 279 checking 157 external devices troubleshooting 245 F Fast Find search methods 184 type and creator code search 173 File Type search UnErase 199 files access permission 119 bad resource forks 163 changing attributes 186 changing icons 186 defragmenting 211 212 deleting infected 111 disappeared avoid installing 17 disappearing from Desktop 188 DiskLight and 236 displaying information for Norton Disk Doctor 177 179 erasing with Wipe Info 238 239 finding by kind 182 184 lost 185 187 fragmentation 206 207 fragmentation alert in Norton FileSaver 62 locking with Fast Find 186 files continued Norton Disk Doctor messages 279 preferences 157 tests 157 placement during optimization 207 rejoining data and resource forks 195 recovered segments 197 segments 197 repairing infected 110 stationery pad 178 types viewing in Speed Disk 213 unmovable types in Speed Disk 214 updating with LiveUpdate 81 viewing contents in Fast Find 185 files folders move to Desktop 186 Finder bypassing floppy disk detection 159 170 changing comme
48. file or directory damage that could cause problems during optimization Run Norton Disk Doctor to ensure that lost file fragments are not included in the optimization Ensure that the Verify Media and Verify Directories options are checked See Run Norton Disk Doctor tests on page 159 This avoids the extra work of optimizing obsolete unused and trash files that consume optimization time and resources Including these files in optimization means that useful space will be occupied by useless files which causes the disk to become refragmented when these files are emptied from the Trash or erased from temporary folders This reduces the need to reoptimize after the installation or uninstallation Typically installation processes create temporary files and occupy large amounts of space temporarily Uninstalling programs after optimizing creates unnecessary work Enhancing performance and security 209 Start Speed Disk Back up your files Although Speed Disk maintains the integrity of your data back up important files before making any major changes to your disks including optimization Maintain a schedule of regular backups Remove any driver Some copy protected applications use hidden files that are level security placed in specific locations on a disk You might need to software or remove uninstall before optimizing and then reinstall after any other write optimizing to ensure that those files remain
49. for monitoring virus like activities If you select Custom more activity types become active Your choices are None Standard Custom No virus like activity monitoring Monitors programs for the most common virus behavior such as adding code instructions to a program file If you are not sure which option to choose select Standard Lets you choose which virus like activities Norton AntiVirus monitors Customizing Norton AntiVirus for Macintosh 129 About Prevention Preferences 3 Select the custom options that you want Your choices are A program tries to add code instructions to another file This is the most common way that viruses infect files A program tries to add startup resource code to any file in the System folder This is a common way viruses infect files A program tries to change a file s existing instructions Programs rarely modify themselves If this activity is detected it can be an indication of a virus A program tries to change code resources in a startup document If this activity is detected it may indicate a virus A program attempts to create a new startup document Although this activity often happens legitimately during the installation of new software for example it could indicate the presence of a virus A program tries to move a startup document into or out of the System folder Although this activity often happens legitimately when you move startup documents u
50. fragmented file is accessed disk performance is slower because the drive head must do more work to locate load save and keep track of the fragments of the file 206 Enhancing performance and security Improve a computer s performance amp Fragmentation also affects video and other multimedia performance For example if a multimedia file such as a movie is being played and the movie file is fragmented the player might have to wait longer for the next fragment to load causing the movie to pause during playback Speed Disk can eliminate file fragmentation by consolidating free space and arranging your disk data for optimal use Speed Disk checks the readability of the sectors on your disk and makes sure that the file allocation information that is recorded in the directory corresponds to the actual files on the disk Speed Disk notifies you if it encounters problems and prompts you to use Norton Disk Doctor for diagnosis and repair Mac OS X uses a lot of temporary files that can slow disk performance Start from the Norton SystemWorks for Macintosh CD and use Speed Disk regularly to optimize a Mac OS X boot disk About optimization and file fragmentation The terms defragmentation and optimization are often used interchangeably but they are not the same Defragmentation is the process of arranging the way that files are organized on a disk so that the data that comprises each file is stored in adjacent blocks Optimizatio
51. in the Norton SystemWorks folder lets you launch your browser and connect to the Symantec software registration page If you are running an earlier version of Macintosh OS point your browser to the Symantec Web page See If you connect to the Internet through America Online on page 50 Installing Norton SystemWorks for Macintosh 49 After installation To register Norton SystemWorks via the Internet 1 Connect to the Internet If you use America Online AOL to connect to the Internet you need to connect to it first Do one of the following If you are using Mac OS X v10 1 in the Norton Solutions folder double click Register Your Software Your default Internet browser displays the Symantec Service amp Support registration page If you are using Mac OS 8 5 9 x in the Norton SystemWorks for Macintosh folder double click Register Your Software to display the Symantec Service amp Support registration page in your default browser If you are using Macintosh OS 8 1 start your browser and navigate to the Symantec Service amp Support page www symantec com custserv cs_register html 000 Symantec Service amp Support Back Forward Stop Refresh Home AutoFill Print Mail https www symantec com oustserv os_register html ive Horne Page dope spp Support Appk Store Tos rcosx GQMirwome Mactopia Offce forMscntosh MN 5 e amp ea la Saqyoney AOISIH yaueas
52. installed program files and obtain the latest virus definitions 52 Aladdin Spring Cleaning Retrospect Express icon and Install Retrospect Express folder Alsoft DiskWarrior Recovery Edition Demos folder Freeware folder SimpleText program Documentation folder Installing Norton SystemWorks for Macintosh If you need to uninstall Norton SystemWorks Contains installation files for Mac OS 8 1 9 x and Mac OS X versions of Aladdin Spring Cleaning a utility that removes unwanted files from your hard drive See Spring Cleaning quick start on page 264 Lets you copy your files quickly and easily Retrospect Express works with a wide range of removable media including Zip disks Jaz drives and CD R RWs You can even use it to back up to a secure site over the Internet See Retrospect Express quick start on page 256 Provides the ability to rebuild recover and optimize disk directories See Alsoft DiskWarrior Recovery Edition quick start on page 260 Contains a demonstration version of Aladdin DragStrip for Mac OS 8 1 9 x which lets you customize shortcuts on your Desktop Contains Aladdin Stufflt Lite for Mac OS 8 1 9 x and Mac OS X This popular tool lets you compress and decompress files Lets you read the Read Me file in Mac OS 8 1 9 x Contains an expanded version of the Norton SystemWorks for Macintosh User s Guide in PDF format and installation files for Adobe Acrobat Reade
53. it becomes active If you assign a password to multiple menu items unlocking one menu item will unlock them all for as long as Norton AntiVirus is running Customizing Norton AntiVirus for Macintosh 139 Password protect Norton AntiVirus menus To password protect Norton AntiVirus menus in Mac OS 8 1 9 x 1 On the Preferences menu click Menu Security Menu Security Select to iVi display the Norton AntiVirus an File E Tools MAGGI b contents To limit or allow access to a Preferences Select the menu item click anywhere E title t on that item To set access General Preferences itie to for the entire menu click on Custom Preferences protect the the menu title i Floppy Scan entire menu SafeZone Select a menu command ean to password protect it Set Password fA AKL Report Compression Menu Security Turn Auto Protect Off Dimmed items cannot be password protected il 2 Inthe Menu Security dialog box to password protect a specific menu command select the menu command 3 Click Set Password Please enter a password Wpe a password 7 Note Passwords must be 4 to 15 characters and are case sensitive Cone ox 4 Type a password between 4 and 15 characters long Passwords are case sensitive For example a is not the same as A 5 Click OK 6 Inthe dialog box t
54. listed compressed file types Click Deselect All if you do not want any compressed files to be scanned Scanning time will be longer if you scan many compressed files 3 Close the window to save your changes About Reminder Preferences You can set Norton AntiVirus to notify you when your virus definitions are out of date The latest virus definitions are necessary to keep your computer virus free l In Mac OS 8 1 9 x an automatic reminder is not available Check your y virus definitions manually using LiveUpdate See Keeping current with LiveUpdate on page 77 138 Customizing Norton AntiVirus for Macintosh Password protect Norton AntiVirus menus To set a reminder in Mac OS X v10 1 1 Inthe General Preferences window click Reminder 09c Reminder General Auto Protect Compression Reminder Check here to receive a reminder to update your virus definitions if they appear out of date F Alert when virus definitions appear out of date 2 Inthe Reminder dialog box check Alert when virus definitions appear out of date 3 Close the window to save your changes Password protect Norton AntiVirus menus O Menu Security is not available in Mac OS X v10 1 You can restrict access to most settings by setting a password Use the Menu Security command to define what features you want password protected and to set or change the password After you assign a password you must restart Norton AntiVirus before
55. make changes to Norton AntiVirus If this activity is detected it could indicate the presence of a virus A program attempts to write to the debugger disassembler or System file in a System folder If this activity is detected it could indicate the presence of a virus A program attempts to move rename or create a debugger or disassembler file in a System folder Attempts like this are infrequent and should be viewed suspiciously A program attempts to format a disk without the standard format dialog box This may be caused maliciously by a Trojan horse or legitimately by a program such as a utility program attempting to create a disk partition Attempts like this are infrequent and should be viewed suspiciously 4 Click Save Customizing Norton AntiVirus for Macintosh 131 About Alert Preferences About Alert Preferences O In Mac OS X v10 1 modifying Alert Preferences is not available The Alert settings specify how Auto Protect informs you that it has detected a virus or virus like activity You can customize the message that appears in the alert dialog box and change other characteristics of the alert You can set how long the alert stays on the screen enter a special message alert others on a network or set Auto Protect not to alert you to this type of activity again Following is a typical virus like activity alert in Mac OS 8 1 9 x A Norton Auto Protect Virus like Activity NAY detected
56. more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks The Macro Scan Library could not be found but Auto Protect will still perform its other functions Norton AntiVirus Auto Protect is searching for a required file For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks The Norton AntiVirus Library could not be found in Norton AntiVirus Additions or it is damaged Norton AntiVirus Auto Protect is searching for a required file For more information see the NAV Install Log File located on the root of your hard disk There was a problem with the Norton AntiVirus Preferences file Norton AntiVirus Auto Protect is searching for the Preferences file or the file may be damaged Try deleting the file A PowerPC processor is required Norton AntiVirus must have a PowerPC processor to run 274 Norton AntiVirus for Macintosh messages Auto Protect messages specific to Mac OS 8 1 9 x Auto Protect messages specific to Mac OS 8 1 9 x Norton AntiVirus Auto Protect requires the shared library lt xxxx gt Norton AntiVirus Auto Protect is searching for a required file For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks Norton AntiVirus Auto Protect was not loaded because One of the following appears at the end of the m
57. new in Norton SystemWorks for Macintosh eee 23 Norton SystemWorks features cececsessesesesssseeeseeseseeeeesseseseeeseeeenees 24 About Norton Utilities for Macintosh oc eeeseceseeeeeeeeteeeeees 24 About Mac OS X SUpPPOPt oes eeeseeeeseeeeseeteseeneeeeatetestenceteneesentes About Norton AntiVirus ceeseseeessesesseeesseeseseseeseeneeseseeteanereates About LIVE UPd ate seiscs eedcissasescarseasssesesondisndoanssensenuaaiananen About Norton Scheduler 0 cecssecsssessesesscsesseeeeseeeeseeeesneneetenneeeaees About other products on the CD Is my Computer protected NOW oon eesseceseseeeteteeeeetetseesteeeeseneteeees 29 Installing Norton SystemWorks for Macintosh SYSTEM TEQUITEMENTS essor Before installation oo ccccsecsesesseseseeseseeeseeseseecceseeesesseseeeeeeseeeeeeeeaeens Read the Read Me file Start from the CD woececececcsesscessecsseeesseseseeceeeseeeeeseseseeeeaesneeeeeneees DS CaleiOl VNU SCS 2h ak ta e Ata ater RR Examine your startup disk Delete unwanted Tes nsncrisininisnisiicnnnonisnnsnereioi 6 Contents Chapter 3 Installation serienn seit Sid ete niacin E R 38 Install Norton SystemWorks in Mac OS 8 1 9 X wees 38 Install Norton SystemWorks for Mac OS X v10 1 oe 44 After mstalla tio Missa e A av aiee ieee Restart your computer Register Norton SystemWorks Read Late Breaking News isuresianiinrenmen uiarni If you connect to the Internet through America Online 50 EXPIOPE T
58. new virus definitions 147 scans scheduling 100 scheduled events LiveUpdate 83 85 scripts creating to run Norton AntiVirus 285 Scrolling benchmark 232 Index SCSI devices diagnosing conflicts improper terminations 247 248 locating by ID number 197 replacing damaged drivers 250 wiping 240 Search benchmark 231 searches types in UnErase 190 Security Wipe 241 selecting computers for System Info comparisons 227 missing disks 71 System Info testing configurations 225 UnErase search methods 198 Sequential Read Write benchmark 234 server Auto Protect on 288 Service amp Support 291 settings LiveUpdate 81 Norton Disk Doctor 155 System Info benchmarks 227 UnErase 203 sharing applications on networks 178 shortcuts using contextual menus 57 Show Fragmented Files command Speed Disk 212 Show Info command Speed Disk 213 signature codes changing file 186 187 SimpleText application 52 Sine Cosine Tangent and Arc Tangent benchmark 235 small scanner 58 Software Development Speed Disk profile 215 software removing before optimization 208 Sort benchmark 230 specifications anchor Speed Disk Profile Editor 221 Speed Disk advanced options 213 built in profiles 215 consolidating free space 222 Detail View 213 disk map 213 file type identification 213 314 Index Speed Disk continued FileSaver file update 211 fragmented files display 212 optimization 207 options when finished 223 Rebuild Desktop option 217 running
59. on page 33 require specific system extensions If you are missing the extension a device might not function as expected If you are trying to examine such a device while your computer is started from the Norton SystemWorks for Macintosh CD you might not be able to mount the device Try creating a startup disk that includes the extension See the documentation that came with the device Prepare your computer amp Often problems are easier to find and fix if you can first isolate the problem Disconnect all external devices other than the one that you are examining This saves time and prevents accidents from happening to trouble free equipment For example if you are using more than one hard disk and only one hard disk has a problem which is usually the case reconfigure your computer s peripheral devices so that only the problem disk and your Macintosh are set up for the troubleshooting session When you are troubleshooting use an Apple keyboard and standard Apple mouse Third party input devices sometimes use custom drivers that are unavailable on the Norton SystemWorks for Macintosh CD Check all cables Your Macintosh or the hard disk might not be getting power or they may not be communicating with each other properly due to a faulty cable connection Troubleshooting computer problems 245 If Norton Disk Doctor and UnErase cannot solve your problems Do the following to check your cables Start with the co
60. otherwise affect the validity of the structures of your disk 280 Norton Disk Doctor messages About Norton Disk Doctor messages If System files are causing malfunctions or you suspect that they are causing problems delete them Damaged System files or applications might cause your computer s operation to be affected However some files might contain irregularities that can cause Norton Disk Doctor to flag them as damaged even when they are functioning normally The following are file messages The file names begin with a period In Mac OS X many files use this convention and you should not fix this problem if Norton Disk Doctor alerts you In Mac OS 8 1 9 x some applications expect their hidden data files to be named in this way If you think that you have this type of application do not fix this error The file names contain a colon which is an illegal character The files have damaged resource forks The files have bad creation dates modification dates backup dates Fixing these problems sets the incorrect date to match other correct dates or the current date in the file record The file names contain a NUL ASCII zero character The NUL character can t be typed on the keyboard Norton Disk Doctor messages 281 About Norton Disk Doctor messages HFS Plus Wrapper messages The wrapper of an HFS Extended or HFS Plus formatted volume is a small HES partition that is visible if you
61. results listing 226 Check Files command 212 Check Media command 212 checking cables 244 disks 158 162 for viruses 93 comments deleted by Rebuild Desktop 166 components installing 42 43 consolidating free space 222 context sensitive Help 73 contextual menu 58 contextual menu commands 57 control panels extension conflicts 248 Startup Disk 48 testing effect on system performance 225 Control Strip 60 CopyBits benchmark 232 CPU benchmark settings 230 test suite benchmarks 229 230 creating Wipe Info Trash 241 creator code search Fast Find 173 custom disks in UnErase 68 custom installation components 42 folder selection 42 selecting 42 Custom Preferences 43 customizing Activity Log 133 DiskLight 236 Fast Find results list 184 LiveUpdate 81 Norton AntiVirus 117 140 preferences 120 scan reports 133 D Dantz Development Retrospect Express support 298 Dantz Retrospect Express See Retrospect Express data making unrecoverable 242 wiping free disk space 237 240 wiping in Speed Disk 223 data forks File Type and scans 195 196 recovering 195 DDM messages 275 decontamination procedures 97 defragmentation vs optimization 207 defragmenting files 211 212 free disk space 222 Desktop moving files to 186 rebuilding in Norton Disk Doctor 165 Detail View in Speed Disk 213 detailed ratings System Info 228 devices displaying driver information 175 locating 197 See specific device names directories rebuilding in Volume Recove
62. s contents or contents on page 192 See Perform customized Look for another erased file searches on page 198 When you view files that do not contain plain text you see information that looks like gibberish This is computer code and does not mean that your file is damaged or unrecoverable Look for fragments of text to help you determine whether the selected document is the one for which you re searching To view the contents of an erased file 1 Inthe Search Results window select one or more files 2 Click View Contents The Contents window displays the raw contents of the file Some files have data forks and resource forks The data fork usually contains the information for which you re searching 3 Click Data Fork or Resource Fork to view the file s data or resource fork contents If the file is very large your computer might not have enough available memory to view all of its contents in the UnErase viewer 4 When you re done click the close box To copy text from an erased file 1 Use your word processing program to create a new empty document 2 Inthe contents viewer select text and press Command C 3 Select the empty document and press Command V to paste the contents into the document 4 Save the new document 194 Recovering missing or erased files Recover a file or folder Recover a file or folder See Rejoin recovered file segments on page 197 When you have identified a f
63. schedule Norton FileSaver events in Mac OS X v10 1 1 Start Norton SystemWorks 2 Click Norton Scheduler N Schedul Click the FileSaver 008 A icon to schedule Select a product to Schedule x ne an event LiveUpdate FileSaver Scheduled Events On Name Event Type Frequency Next Run Events for A Update directories daily FileSaver Update Daily Friday February 1 2 installed products fH Update program files LiveUpdate Update All Weekly Monday February 4 v Update NUM LiveUpdate Norton Utilities Weekly Friday February 8 2 Edit Delete Click FileSaver 4 Inthe Add FileSaver Task window type a name for the scheduled event 5 Inthe Set a Frequency list select one of the following Monthly Weekly Daily Annually 6 Onthe File menu click Close Save See Access Help on page 73 For details of Norton Scheduler events see the Norton Scheduler Help In Mac OS 8 1 9 x change Norton FileSaver scheduled events and other activities in the Norton FileSaver preferences See Set Norton FileSaver preferences in Mac OS 8 1 9 x on page 66 Control Norton FileSaver from the keyboard in Mac OS 8 1 9 x In Mac OS 8 1 9 x you can use keyboard shortcuts to temporarily alter Norton FileSaver current settings without opening the Norton FileSaver window By default all Norton FileSaver Hot Keys are enabled Norton SystemWorks basics 65 Maintain your computer with Norton SystemWorks To define a different H
64. scheduled event 1 Inthe Scheduled Events list uncheck the event that you want to disable 2 Toenable the event check it again Protecting disks files and data from viruses Add scheduled Norton AntiVirus scans To schedule a scan in Mac OS 8 1 9 x 1 On the Tools menu click Scheduler Click to see a list of Norton AntiVirus Scheduler __ To schedule an event Select New to create a new event or select an existing event from the Event popup menu Then change the settings using the controls below Click to see next month 103 scheduled events Events New Create a new Click to see previous 4 December 2000 gt scheduled event month Delete a scheduled event Dates for the event Dates for you are scheduling previously are highlighted scheduled events are Event Type scan all mounted disks underlined Describes the When ToDo atspecifiedtime LS selected scheduled How Often weekly sj In the Norton AntiVirus Scheduler window click New In the dialog box that appears type the event name in the text field Click OK In the Event Type list specify the item to scan Your choices are v F W N Scan System Scans the System folder on the startup disk Folder Scan System Disk Scans the entire startup disk Scan All Local Scans all disks physically connected to your computer Disks Scan All Network Scans all n
65. skip sean when shift key is pressed _cancet_ save Customizing Norton AntiVirus for Macintosh 121 About Custom Preferences 3 Inthe Custom Preferences dialog box select an icon Floppy Scan Determines how Norton AntiVirus Auto Protect handles oppy disks and other removable media See About Floppy Scan Preferences on page 122 SafeZone Determines what areas of your computer are protected by Auto Protect See About SafeZone Preferences on page 123 Scan Determines how Auto Protect and the Norton AntiVirus program perform scans and whether Auto Protect alerts you to changes in program files See About Scan Preferences on page 125 Prevention Customizes how Auto Protect monitors virus like activities See About Prevention Preferences on page 128 Alert Customizes the types and durations of Auto Protect alert messages See About Alert Preferences on page 131 Report Identifies a file format for Activity Logs and chooses which activities to record in the log See About Report Preferences on page 133 Compression Chooses which types of compressed files you want to scan See About Compression Preferences on page 135 4 Make the changes to the Preferences settings 5 Click Save when you are done Access Custom Preferences in Mac OS X v10 1 The Preferences dialog box contains three additional panes used to customize Norton AntiVirus Y
66. startup The startup scan you scheduled can only scan the System Folder or the entire system disk The How often option has been changed to weekly because always can only be used with startup or shutdown scans When you change the type of scan from startup or shutdown to some other type the frequency must also change if it was set to always The always setting only applies to startup and shutdown scans The When option has been changed to at specified time because virus definition updates cannot be scheduled at startup or shutdown Virus definitions updates cannot occur at startup or shutdown You must specify a different time for the update to occur Norton AntiVirus for Macintosh messages 271 Mac 0S 8 1 9 x specific messages The Start Time for the displayed event can t be saved until a valid number is entered in the lt minute gt lt hour gt or lt day gt lt month gt or lt year gt field In the Scheduler make sure you enter a valid date and time for the event you are scheduling The scheduled events could not be saved because an error occurred lt error string gt Try deleting the Norton Schedule File located in the Preferences folder within the System folder and rescheduling the event There is no printer selected in the Chooser or the selected printer could not be found You can t print the Activity Log or scan report because your printer could no
67. still in its original damaged state To recover your files without having to copy them to another disk try using Norton SystemWorks recovery tools such as the UnErase Rebuild Directories or Volume Recover features Norton SystemWorks featured products 261 Alsoft DiskWarrior Recovery Edition quick start Use DiskWarrior Recovery Edition You must use DiskWarrior Recovery Edition when you have restarted from the Norton SystemWorks for Macintosh CD To start DiskWarrior Recovery Edition See Start from the 1 On the Norton SystemWorks for Macintosh CD open the al onipage 33 DiskWarrior folder 2 Double click DiskWarrior Recovery Edition 3 Inthe License Agreement window click Agree Recover HFS and HFS Extended disks When Alsoft DiskWarrior Recovery Edition recovers your disk your directories and data are not modified in any way During the recovery process Alsoft DiskWarrior Recovery Edition analyzes the damaged disk builds a new directory and displays a report The analysis can take several minutes depending on the number of files on the disk For more information on the report see About the DiskWarrior Recovery Edition report on page 263 During the recovery process you might need several disks on which to copy the original files The number of disks that you will need depends on the number and sizes of the files on the damaged disk Copy only the files that you absolutely need such as those that have chang
68. the Event Type list specify the item to update Your choices are Update All Updates all installed products Update lt Product Name gt Updates the product that you select The names of installed Symantec products appear in the list Keeping current with LiveUpdate 85 Schedule future updates 6 Inthe How Often list specify when the update should occur Your choices are once Runs the event one time only on the indicated day and time daily Runs the event daily at the indicated time weekdays Runs the event every weekday Mondays through Fridays at the indicated time weekly Updates once a week on the specified day and at the specified time monthly Runs the event monthly at the indicated time disabled ever runs the event The days on which the updates occur appear highlighted in the calendar 7 Finish scheduling the update by typing the time and date Click the Hour text box and use the arrow keys to set the start hour Click the Minute text box to set the start minute 8 Click Done To edit a scheduled event 1 Inthe LiveUpdate main window click Schedule Future Updates 2 Inthe Events list click the scheduled event that you want to change 3 Make your changes For a description of the scheduling options see Schedule future updates in Mac OS 8 1 9 x on page 83 4 To change the event name click Rename and type a new name 5 Click Done To delete a scheduled event
69. to a cable or is part of the electronics of your SCSI device If the SCSI chain is terminated improperly it can cause your computer to stop responding and cause startup problems If you have more than one SCSI device the chain must be terminated twice at the beginning and at the end of the chain There can be no more than two terminators in a SCSI chain If you have an internal SCSI hard disk it is probably terminated automatically The user guide that came with the hard disk should contain information on how to change the hard disk SCSI ID and how to enable or disable termination To resolve a SCSI termination problem Check to see that the first and last device in the SCSI chain are terminated and that the others are not Extension conflicts An extension is computer code that on startup alters the way that your System software works Some Control Panels also work in the same way These programs are stored in the Extensions folder or the Control Panels folder which are located in the System Folder Troubleshooting computer problems 249 If Norton Disk Doctor and UnErase cannot solve your problems An extension can cause a conflict with your system files other extensions or with a specific application For example you might observe that certain functions such as connecting to the Internet or launching some programs are temporarily disabled To temporarily resolve an extension conflict Press Shift while you start y
70. to one year in advance 7 Close the Add AntiVirus Task window 8 Inthe Save AntiVirus Task dialog box click Save To make virus prevention as easy as possible schedule these activities scheduled Virus scans to occur at specified times Norton AntiVirus scans on page 99 See Schedule future Automatic updates of virus definitions with LiveUpdate updates on page 83 If your Macintosh is turned off during the time that an event should take place the event occurs the next time that you start your Macintosh Edit scheduled events You can make changes to the events that you schedule To edit a scheduled event 1 Inthe Scheduled Events list select the scheduled event that you want to change Click Edit Make your changes To change the event name in the name field type a new name Close the Edit Task window Ou FF WN In the Save Task dialog box click Save 102 Protecting disks files and data from viruses Add scheduled Norton AntiVirus scans Delete scheduled events You can delete scheduled events that you no longer want To delete a scheduled event 1 Inthe Scheduled Events list select the scheduled event that you want to delete 2 Click Delete 3 Inthe verification box that appears click Delete to verify that you want to delete the event Disable scheduled events You can disable scheduled events without deleting them in case you want to enable them later To disable a
71. to the first Select File button 6 Click the second Select File button Locate the Recovered Files folder then select the resource fork Click Open The file name appears next to the second Select File button ick the third Select File button lic 10 Select a location then type a name for the joined file C S 11 Click Save 12 Click Join UnErase displays the status of the joined file You should now be able to open the file using the program that created it If you are unable to join forks If you are not successful in joining resource and data forks save the data from the data fork by copying it to another file Rejoin recovered file segments If your Macintosh has an internal floppy disk drive UnErase can recover files to floppy disks in floppy disk sized segments It can t recover files to floppy disks in external USB floppy compatible devices To rejoin recovered file segments 1 Insert the floppy disk with the first segment of the recovered file The first segment is named lt filename gt 1 with subsequent segments numbered consecutively On the Tools menu click Join Split Recovered Files Select the first segment of the file to be recovered Click Rejoin Type a name and destination for the recovered file Click Save UnErase completes the process prompting you to insert the disks with the file segments as necessary Ou FF WN 198 Recovering missing or erased files Perform customized s
72. type and creator codes If you need to change information for an item and it is unavailable in Mac OS X v10 1 restart from the CD or in Mac OS 8 1 9 x and locate it View file folder and disk information See About disk information on page 174 The Get Info feature lets you view and change Finder flags File type and creator information and comments for disks applications files and folders Changes that are made in the Get Info windows are permanent and will remain until you or the System changes them Editing Finder flags Creator and Type characteristics requires technical expertise Do not change them unless it is absolutely necessary To view information for a disk file or folder 1 Start Norton Disk Doctor 2 Doone of the following In the Norton Disk Doctor list select the disk for which you want information On the File menu click Get Info For 3 Doone of the following Click Get Info The Get Info window displays information for the selected disk n the Get Info For dialog box locate a file or folder and click OK 4 Change the desired options Click the close box 174 Examining repairing and recovering disks Get information about disks folders and files About disk information The Norton Disk Doctor Get Info window displays information about your disk such as its Finder flags the number of spare blocks and allocation block size and device information General disk in
73. uninstallation process in case you have other Symantec products that use them These features include LiveUpdate the Norton Scheduler and the Sym OS X kernel For information on how to remove these features manually see the Service amp Support Knowledge Base on the Symantec Web site Basic information about Norton SystemWorks includes Starting and exiting Norton SystemWorks Working with Auto Protect Working with Norton FileSaver in Mac OS 8 1 9 x Locating missing disks in Mac OS 8 1 9 x General information about how to work with Norton AntiVirus Using contextual menus and other shortcuts Getting more information How to start Norton SystemWorks In Mac OS X v10 1 you can use Norton SystemWorks to access Norton Disk Doctor UnErase Norton FileSaver LiveUpdate Norton Scheduler and Norton AntiVirus In Mac OS 8 1 9 x you can use Norton SystemWorks to access Norton AntiVirus Norton Disk Doctor UnErase Speed Disk Norton FileSaver and LiveUpdate in a single window You can access more tools on the Utilities menu 56 Norton SystemWorks basics How to exit Norton SystemWorks You don t have to start Norton AntiVirus to be protected from viruses if you have Auto Protect running You do have to start Norton AntiVirus when you want to Run manual scans of your computer Schedule Norton AntiVirus to run unattended scans Customize virus protection options Repair infections that are found by Auto Protect
74. will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 DISCLAIMER OF DAMAGES SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether you accept the Software 6 U S GOVERNMENT RESTRICTED RIGHTS
75. 1 License The software which accompanies this license collectively the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish to you Except as may be modified by a Symantec license certificate license coupon or license key eacha License Module which accompanies ve precedes or follows this license your rights and obligations with respect to the use of this Software are as WE Print gt Save As sf Decline f Accept y 46 Installing Norton SystemWorks for Macintosh Installation 6 7 10 In the License window click Accept If you decline you cannot continue with the installation Read Me Norton SystemWorks for Macintosh Version 2 0 2002 Symantec Corporation All Rights Reserved All product names are trademarks of their respective holders THANK YOU FOR USING NORTON SYSTEMWORKS Be sure to run LiveUpdate to update your virus definitions immediately after installing for the most up to date protection available TABLE OF CONTENTS WHAT S NEW AND CHANGED IN NORTON SYSTEMWORKS FOR MACINTOSH 2 0 e EMERGENCY SITUATIONS e INSTALLING ONTO A VOLUME WITH BOTH MAC OS 9 AND MAC OSX WHILE STARTED FROM THE
76. 148 There is not enough memory to view any more items Collapse some of the expanded items and try again No more items can be viewed lt error string gt Collapse some of the expanded items and try again There is not enough available memory for Norton AntiVirus to display or store information for the number or the size of files on the disks to be scanned Try collapsing folders scanning a more limited area or changing the memory allocated to Norton AntiVirus in the Finder Also set Report Preferences to show only infected files The startup disk is read only Preferences can be changed but will not be saved when you quit If you restarted from the CD ROM and changed Norton AntiVirus preferences they apply to the current session but are not saved to the active System Folder on the CD To change and save preferences to your System Folder you must install Norton AntiVirus on your hard disk The item s you have selected to scan contain too many files to scan with report all examined items on There is not enough memory to display all examined items You can continue scanning with report all examined items turned off The setting in Report Preferences should be changed to All Infected Files You could also try scanning a more limited area or changing the memory allocated to Norton AntiVirus in the Finder The Event Type option has been changed to Scan System disk because only the System disk or folder can be scanned at
77. 183 4 Inthe Look For field type all or part of a file or folder name If there is no file name text in the Look For field Fast Find searches for all files of the selected kind 5 Click Find 6 Inthe Fast Find window click the running man icon If a file s program is unavailable Even if a program does not appear in the Find By Kind list the Fast Find Type and Creator options let you find the program s related files To locate a file that was created by an unavailable program 1 Start a Fast Find search 2 Search for any document by name that you know was created by the unavailable program You need at least part of the file name 3 Inthe found files list select a document of the type that you want to create a Kind search for then click Info 4 Under Settings and Signature note the Type and Creator codes for the file 5 Use Fast Find to perform a Find by Kind See To locate files by kind on page 183 184 Recovering missing or erased files Manage Fast Find search results 6 Enter the Type and or Creator codes for the search In most cases the Creator signature is sufficient 7 Click Search Manage Fast Find search results When Fast Find has located files you can customize the file list s appearance and work with the found files Customize the found files list You can specify the file and folder details that appear in the found files list You can customize the list to hide selected information u
78. 2 KB which is the maximum size text file that can be opened by SimpleText The maximum size of the largest file that you want to recover using a File Type search The default size is 40960 KB Click OK 204 Recovering missing or erased files Set UnErase preferences Improve a computer s performance Speed Disk is a powerful optimization utility that defragments files and free space and organizes files on the disk to provide faster performance It lets you customize file arrangement to match your computing activity Speed Disk is available in Mac OS 8 1 9 x and when started from the Norton SystemWorks for Macintosh CD A normally functioning disk is a good indicator that the rest of your computer is functioning normally DiskLight which is available in Mac OS 8 1 9 x keeps you informed of disk read and write activity System Info which is available in Mac OS 8 1 9 x and when started from the CD compares your computer s performance with standard benchmarks and provides a detailed inventory of your Macintosh including peripherals network connections Internet connection disk space memory usage and performance benchmarks Why disk performance degrades When the disk space that is allocated to a file is no longer adequate pieces of the file are placed elsewhere on the disk As more files are added to a disk the disk s free space is also divided When this happens the disk is described as being fragmented When a
79. 209 212 Show Info command 213 starting from CD 209 startup disk optimization 211 unmovable file types 214 viewing block numbers 213 Speed Disk Profile Editor anchor specifications 221 match signatures 221 specifications 220 profile categories 218 Speed Disk profiles CD ROM Mastering 215 Disk Resizing 215 General Use 215 Multimedia 215 Recently Used Files 215 Software Development 215 Speed Disk 3 2 215 Spring Cleaning 264 uninstalling 265 starting applications from Fast Find 186 Fast Find 182 Norton AntiVirus 56 Norton Disk Doctor 161 Norton SystemWorks 56 prevent DiskLight from loading 236 Speed Disk 209 Volume Recover 167 Wipe Info 239 240 Startup Disk Control Panel 48 startup disks damaged emergency procedures 17 defragmenting files on 211 212 optimizing 211 selecting with Control Panel 48 Volume Recover and 168 stationery pads 178 Superdisk as startup disk 34 support Retrospect Express 298 Symantec AntiVirus for Macintosh deleted during installation 31 incompatible with Norton AntiVirus virus definitions 31 Symantec Security Response 115 Symantec Service amp Support Web pages 48 Symantec Web site connecting with America Online 50 downloading product updates 79 Late Breaking News 50 registration 48 Syquest cartridge wiping 239 system configuration viewing 226 227 extension conflicts 248 Mac OS damaged 251 enabler file 34 Norton Disk Doctor tests 157 messages 269 273 System folder on CD 51 System Info
80. 213 anplication s file type in the Finder use the Finder s Get Info command To edit Speed Disk profile categories 1 Start the Speed Disk Profile Editor 2 Open a profile 3 Double click a category Enhancing performance and security 219 Customize optimization 4 Change the profile categories as necessary The category name usually associated with its primary file type You can change a category s color by selecting the color and then selecting another from the Mac OS color picker The Unoptimized color will be a muted version of the selected color The order in which the files are physically placed on the disk within this category None No sorting occurs during optimization Ascending Modification Date Files are sorted with the most recent date closest to the end of the disk a Descending Modification Date Files are sorted with the earliest date closest to the end of the disk This category is user defined and optional Whether this category should remain in its current position on the disk For example anchored files have the highest priority to remain at their anchored positions even if the optimization process would otherwise place a different file in that location The priority values are 1 lowest 256 highest If a file matches more than one category it is assigned to the highest priority category that it matches This category is user defined and optional See Work with anchor specificatio
81. 46 restarting 17 restarting methods 34 testing performance 223 225 main logic board Macintosh 246 managing virus like activities 140 match signatures Speed Disk Profile Editor 221 specifications Speed Disk Profile Editor 220 MDB Master Directory Block Norton Disk Doctor messages 276 Norton Disk Doctor test 157 memory bandwidth tests 230 Memory Read and Write benchmark 230 menus contextual 57 password protecting 138 140 messages Auto Protect 273 B Tree header 277 Norton AntiVirus 269 271 Norton FileSaver file fragmentation 62 repair alert 162 163 missing disks locating 197 monitoring for virus like activities 140 141 moving files folders 185 186 Multimedia Speed Disk profile 215 Multiply and Divide CPU benchmark 230 Multiply Divide Add and Subtract FPU benchmark 235 name locked files 178 NAV 7 0 QuickScan 147 network administrator notes 287 implementation 287 290 preventing slowdown 288 protecting 289 sharing applications on 178 News Late Breaking 50 Norton AntiVirus and AppleScript 285 contextual menu 58 custom preferences 120 121 customizing 117 140 description 27 messages 269 271 network implementation 287 290 protection levels 43 small scanner 58 updating virus definitions 79 Norton Disk Doctor 153 166 and Norton FileSaver 62 153 and UnErase 181 before running Speed Disk 206 examining disks before installing 37 messages B tree node 277 Catalog tree 277 Directory Thread 279
82. 5 VA 4 5 WA 6 5 WI 5 Ss Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI TOTAL DUE FORM OF PAYMENT CHECK ONE ___ Check Payable to Symantec Amount Enclosed __ Visa __ Mastercard __ AMEX Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 International Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton SystemWorks are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2002 Symantec Corporation All rights reserved Printed in the U S A 9 symantec
83. 5 236 PRAM 149 PRAM resetting zapping 251 preferences accessing 120 121 Alert 131 133 custom 120 Floppy Scan 122 123 Norton Disk Doctor 155 Norton FileSaver 66 Prevention 128 130 Index 311 312 Index preferences continued Report 133 135 SafeZone 123 125 Scan 125 128 setting 120 136 UnErase 203 virus scanning 43 preventing Norton FileSaver updates 65 Prevention preferences 128 130 printing scan report 97 99 problems found 96 solution checklist 18 what tools to use 19 product updates downloading from Symantec Web site 80 profiles categories in Speed Disk Profile Editor 218 in Speed Disk 215 program files updating with LiveUpdate 81 protection network 289 password 138 140 unknown viruses 140 workstation 289 protection levels Full protection 44 in Norton AntiVirus 43 Minimal protection 44 no protection 44 Standard protection 44 Random Read Write benchmark 234 Read Me file 51 74 Real Files search option UnErase 199 Rebuild Desktop after optimization 217 in Norton Disk Doctor 165 Rebuild Directories in Volume Recover 171 Recently Used Files Speed Disk profile 215 Recover Files contextual menu command 57 recovering directories in Volume Recover 171 disks with Volume Recover 168 erased files 189 file data and resource forks 195 Rectangles Round Rectangles and Ovals benchmark 232 reformatting hard disks 252 registering your product 48 rejoining recovered file segments 197 removing i
84. 9 symantec Norton SystemWorks User s Guide Norton SystemWorks for Macintosh User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 2 0 PN 07 30 00477 Copyright Notice Copyright 2002 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Norton SystemWorks Norton Utilities Norton AntiVirus LiveUpdate Norton Disk Doctor Speed Disk UnErase Norton FileSaver Volume Recover System Info Wipe Info Symantec AntiVirus for Macintosh DiskLight Fast Find Norton Disk Editor Speed Disk Profile Editor and Norton Tools are trademarks of Symantec Corporation Portions of this software are Copyright 1
85. 990 2001 Aladdin Systems Inc Macintosh Mac OS Macintosh G4 iMac iBook PowerPC Macintosh G3 and Finder are rademarks of Apple Computer Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Other product names mentioned in this manual may be trademarks or registered rademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 65 43 2 1 SYMANTEC LICENSE AND WARRANTY IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH
86. ASE READ THE TERMS CAREFULLY BEFORE CONTINUING INSTALLATION AS PRESSING THE ACCEPT BUTTON WILL INDICATE YOUR ASSENT TO THEM IF YOU DO NOT AGREE TO THESE TERMS PLEASE PRESS THE DECLINE BUTTON TO EXIT INSTALL AS SYMANTEC IS UNWILLING TO LICENSE THE SOFTWARE TO YOU IN WHICH EVENT YOU SHOULD RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED LICENSE AND WARRANTY The software which accompanies this license the Software is the property of Symantec or its lieensers and is lprotected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license Exrept as may be modified by a license addendum which accompanies this license your rights and obligations with respect to the use of this Software are as follows YOU MAY O use one copy of the Software ona single computer Gi make one copy of the Software for archival purpo komputer and retain the original for archival purpose es or copy the software onto the hard disk of your ii use the Software ona network provided that you have a licensed copy of the Software for each computer that can access the Software over that network ial Print Save AS Decline Accept 40 Installing Norton SystemWorks for Macintosh Installation 5 Click Accept to accept the Lice
87. Additions folder Drag all of its contents to the Trash Reinstall Norton AntiVirus Ou FF WN Run LiveUpdate and update your virus definitions This restores the current versions of the items in the Norton AntiVirus Additions folder To repair a damaged virus definitions file in Mac OS X v10 1 1 Uninstall Norton SystemWorks 2 Reinstall Norton SystemWorks 3 Run LiveUpdate and update your virus definitions This restores the current versions of the items in the Norton AntiVirus Additions folder Norton AntiVirus cannot find the Norton AntiVirus Virus Definitions file Reinstall Norton SystemWorks Norton AntiVirus for Mac OS 8 1 9 x is password protected and forgot my password Uninstall then reinstall Norton SystemWorks In Mac OS 8 1 9 x how do prevent Norton AntiVirus from loading first Use an extension manager program to change the load order Items in the Extensions folder load earlier than items in other locations in the System folder Extensions load alphabetically so changing the first character of the name is another way to change the load order By changing the name of Norton AntiVirus Auto Protect you can change its location in the Control Panels folder of the System folder 146 Troubleshooting in Norton AntiVirus for Macintosh Protection problems Why can t I create an alias to Norton AntiVirus If you did not install Norton AntiVirus you cannot create an alias a shortcut icon that points to an orig
88. AntiVirus Engine For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks An error occurred loading the Norton AntiVirus Library It is required to scan for viruses The Norton AntiVirus Additions folder may not be in the default location It must be in the library Application Support Norton Solutions Support Norton AntiVirus Engine For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks Norton AntiVirus for Macintosh messages 273 Auto Protect messages Auto Protect messages Norton AntiVirus Auto Protect is damaged It may be infected with a virus Scan all volumes with Norton AntiVirus from a CD or locked floppy then reinstall Auto Protect The Norton AntiVirus Virus Defs file could not be loaded Either the file is not in the Norton AntiVirus Additions folder or it is invalid The Norton AntiVirus Additions folder may not be in the default location It must be in the Extensions folder in the active System Folder For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks The Norton AntiVirus Activity Data file was not found in Norton AntiVirus Additions or it is damaged The Norton AntiVirus Additions folder may not be in the default location It must be in the Extensions folder in the active System Folder For
89. CD RUNNING NORTON SYSTEMWORKS FROM THE CD PRIOR TO INSTALLATION e USING MORE RECENT VIRUS DEFINITION FILES TO SCAN HOW TO START FROM THE CD COMPUTERS NOT STARTED BY MAC 0S 9 2 1 IF THE CD WILL NOT START YOUR COMPUTER IF YOU CANNOT EJECT THE CD e FILES MISTAKEN AS ARCHIVES e CORRUPT ARCHIVES DOWNLOADING UPDATES FROM THE SYMANTEC WEB SITE DOWNLOADING VIRUS DEFINITIONS FROM THE SYMANTEC WEB SITE Review the Read Me text then click Continue Install Norton SystemWorks 200 Easy Install ES Read Me This will install Norton SystemWorks for use with your OS X machine Approximate disk space needed 37 712K Disk space available gt 46B m Install Location The folder Norton Solutions will be created in the folder Quit Applications on the disk DA_G4_0S X Click Install A subscription notice appears describing the subscription to virus definitions Updates are made available monthly or more frequently when necessary You can obtain regular virus definitions updates using LiveUpdate After you have read the subscription notice click OK Click Quit when the installation has completed Installing Norton SystemWorks for Macintosh 47 After installation After installation Now that you ve installed Norton SystemWorks complete the following tasks More information Task See Restart your comp
90. Current The current amount of memory RAM assigned to the application To change this amount select the number press Delete and type a new number 68K Whether this is a 680x0 application CFM 68K Whether the application is designed to use the code fragment manager CFM Power PC Whether this is a PowerPC application 180 Examining repairing and recovering disks Get information about disks folders and files See Use Fast Find in Mac OS 8 1 9 x on page 181 See Recover files with UnErase on page 187 amp If you can t find a file on your disk don t assume it has been deleted In Mac OS 8 1 9 x use Fast Find to search for missing files and folders Fast Find provides powerful search options to locate and work with files If Fast Find cannot locate a file search for it with UnErase UnErase can locate erased damaged and otherwise unrecoverable files even from badly damaged disks If you purchased Norton SystemWorks for Macintosh to recover missing files do not install it on any disk that might contain the erased files You could overwrite part of a file that you re trying to recover See Start from the CD on page 33 Use Fast Find in Mac OS 8 1 9 x See Manage Fast Find search results on page 184 In Mac OS 8 1 9 x Fast Find lets you search local hard disks removable media and network drives It can also search in the background while you are using another progra
91. DA G 4Harddisk Click a column Name Size Modification Date Recoverability title to sort the B Now Contact 3 5 523 bytes Wednesday May 2 2001 Good d B Now Up to Date 2 0 519 bytes Wednesday May 2 2001 Good list E Now Up to Date 3 5 527 bytes Wednesday May 2 2001 Good B Outlook Express 519 bytes Wednesday May 2 2001 Good o B Pagemaker 4 x 531 bytes Wednesday May 2 2001 Good E PageMaker 5 0 531 bytes Wednesday May 2 2001 Good s Estimate of file s recoverability Last location of selected file Norton Utilities Folder Norton Tools Q File Type Templates E Now Up to Date 3 5 Size of selected item 234 items found 0 items filtered Al View Contents i 527 bytes selected Start Over Fitter List E Recover Get Info If it is obtainable the selected file s last location appears in the bottom pane of the UnErase Search window Sort or filter UnErase search results When UnErase searches for erased files it might display many files and folders that you don t want to see You can sort the files in ascending or descending order by column You can also apply a filter to hide unwanted files and folders in the display If the recoverability estimate is low you can select a filter to limit the time that UnErase spends searching for the file You can also examine a file s contents to determine if it is worth recovering Recovering
92. Drive Descriptor 275 Extents B Tree 279 file errors 279 HFS Extended Wrapper 281 Mac OS X hardlink 281 Master Directory Block MDB 276 Partition Map 275 Volume Header Block VHB 276 Rebuild Desktop command 165 166 responding to problems 160 running 153 166 running from CD for repairs 36 setting preferences 155 starting 161 tests 160 using 153 166 Volume Recover and 153 172 Norton FileSaver alerts 66 and Volume Recover 169 170 Bypass Deletion Tracking hot key 65 ensuring activity after installation 71 files updated by Speed Disk 211 high fragmentation level warnings 62 preferences 66 preventive maintenance 71 relationship to other tools 71 running Norton Disk Doctor or Speed Disk 64 65 66 Scan Now hot key 65 Update Now hot key 65 Norton SystemWorks for Macintosh Apple Guide shortcuts 73 emergency procedures 17 examining disk 37 installing 44 special features 255 tools 25 uninstalling 52 0 opening files with Fast Find 185 187 optimization 207 backing up data before 208 built in profiles 215 contextual menu command 57 defined 206 disks 205 free space consolidation 207 preparation 208 vs defragmentation 207 options See preferences P Parameter RAM See PRAM Partition Maps Norton Disk Doctor messages 275 partitions disk Get Info 175 password changing 140 protecting menus 138 140 removing protection 140 PDF file User s Guide on CD 52 74 planning optimization 208 PowerBook 23
93. For more information see your Macintosh System documentation Use Norton Utilities for Macintosh to find and fix disk problems Rebuild the Desktop file For more information see your Macintosh System documentation Reinstall Norton AntiVirus Update the disk driver For more information see your Macintosh System documentation Reset the PRAM Parameter RAM For more information see Zap the PRAM reset Parameter RAM on page 251 or your Macintosh System documentation 150 Troubleshooting in Norton AntiVirus for Macintosh General Macintosh troubleshooting Norton Utilities 152 See Start from the CD on page 33 See Protect disks with Norton FileSaver updates on page 62 During its examination process Norton Disk Doctor runs a series of user configurable tests When repairable problems are found Norton Disk Doctor gives you the option of repairing or ignoring them Regular examination of your disks is the best way to prevent disk damage and data loss Some startup disk repairs can only be performed when your computer is restarted from the CD or another external disk If you have a damaged or crashed disk start from the CD to run Norton Disk Doctor If Norton Disk Doctor cannot repair a disk use Volume Recover to restore it or rebuild its directory If a disk is unrecoverable recover files and file contents with UnErase Successful repairs to disk and directory information depend on F
94. HE C D oraraa i aden odes o idia 51 If you need to uninstall Norton SystemWorks se 52 Uninstall Norton SystemWorks from Mac OS 8 1 9 X ww 53 Uninstall Norton SystemWorks from Mac OS X v10 1 uu 53 Norton SystemWorks basics How to start Norton SystemWorks sssssssssssessseessrseessreessrsesssreessrseesssee How to exit Norton System Works scenene aaa Use Norton SystemWorks shortcuts 0 eeeseeeeeeseeseeeeseeeeseeeeseees Use contextual menus in Mac OS 8 1 9 x Use drag ati AOP eeano ridia en AAAA AEE ANAA Maintain your computer with Norton SystemWorks sss 59 Enable and disable Norton AntiVirus Auto Protect 0 0 59 Protect disks with Norton FileSaver updates ese 62 Respond to Norton FileSaver alerts in Mac OS 8 1 9 x ww 65 Set Norton FileSaver preferences in Mac OS 8 1 9 X wee 66 Locate missing disks in Mac OS 8 1 9 x Rescan to Show missing disks oo eeeseesesesesteceeeseeeeseeesneeeeeees Search available devices to locate a disk oo eeeeeseseeeteeeees 68 Rescan to locate a disk i scvidiucasniasiasiinicniciacaumaardeaa Add a custom disk in Mac OS 8 1 9 x Maintenance checklist saiscsaiaviascssicastennaieticusiasliasiadancd auctions ANOLE VIRUSES meanen i iit ena AAE RA Prepare for emergencies FOR more morma UoN oeiia aio ea E EE O E AEN ACCESS Helea emn arenaen e a a R A RA Open the Read Me file reniri iier E a TNR Access the Users Guide PDF vaeonnnciacee iiini na Use the Service amp Support Knowledge Base
95. Missing Disks feature See Locate missing disks in Mac OS 8 1 9 x on page 67 Use Quick Search See Sort or filter After you have started UnErase select the disk on which the missing file aj was located and perform a Quick Search eee To perform a Quick Search 1 Inthe UnErase window select the disk that contains the erased file 2 Click Quick Search UnErase searches the selected disk for erased files and displays the results in the UnErase Search window If the file isn t found by Quick Search If a missing file doesn t appear after a Quick Search it might be ona different disk or need a more customized search Use the following options to continue searching Jfthe file might be on another disk select that disk and perform another Quick Search If you know that the missing file was on the disk that you searched try a Customized Search See Perform Catalog File Type and Text searches on page 198 190 Recovering missing or erased files Manage UnErase search results Manage UnErase search results Select one or more files or folders Location of file before it was erased View contents of selected file Get information After performing a Quick Search UnErase displays the results in the UnErase Search results window along with an estimate of the file s recoverability ee UnErase Search a Customized Search Select a customized search Search Complete gt
96. RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 section 12 212 and 48 C F R applicable Consistent with 4 a 1 and used in 48 C F R section 227 7202 as 8 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documen ation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this icense agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 9 7 GENERAL If You are located in North A Agreement will be governed 5014 merica or Latin America this by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Softwar
97. To install Retrospect Express 1 Insert the Norton SystemWorks for Macintosh CD into your CD ROM drive Open the Retrospect Express 5 0 folder Double click Install Retrospect Express In the Authenticate dialog box type an administrator password Click Continue Ou FF WN In the Licence Agreement window click Agree If you click Disagree the installer quits 7 Click Install You can change from Easy Install to Custom Install to select the Retrospect Express documentation as well as the application 8 Follow the on screen instructions to complete the installation The program files are installed in the Applications folder in a folder named Retrospect Express 5 0 Remove Retrospect Express If you need to remove Retrospect Express from your computer delete files from their installed locations 258 Norton SystemWorks featured products Retrospect Express quick start To remove Retrospect Express o Drag the following items to the Trash Applications Retrospect Express 5 0 Mac OS 9 and X Library Preferences Retrospect Mac OS X Library Startupltems RetroRunHelper Mac OS X System Preferences Retrospect Mac OS 9 In Mac OS X you must restart your computer before you can empty the Trash Start Retrospect Express See To check your The first time that you open Retrospect Express in Mac OS X you need to a on enter an administrator logon ID and password To start Retrospect Expres
98. Trash Empty the Trash after a LiveUpdate session After you update program files LiveUpdate moves the older discarded files to the Trash If you haven t already restarted after updating you might get a message that these files are in use After you restart your computer you can empty the Trash Check product version numbers and dates The LiveUpdate window displays the version numbers and dates of the most recent updates You can also check the version numbers and dates in the product s About box accessible from the product menu in Mac OS X v10 1 or the Apple menu in Mac OS 8 1 9 x Keeping current with LiveUpdate Schedule future updates To view an application s About box 1 Start your product 2 Doone of the following In Mac OS X v10 1 on the product menu click About lt product name gt n Mac OS 8 1 9 x on the Apple menu click About lt product name gt The About box lists version number and copyright dates 3 When you ve finished viewing the About box click OK Schedule future updates amp You can schedule an update in both Mac OS X v10 1 and in Mac OS 9 The operating system in which the update is scheduled must be running for the scheduled event to occur In addition in Mac OS X v10 1 the user who scheduled the event must be logged on If these conditions are not true the event occurs the next time the operating system is started with the correct user logged on if applicable Yo
99. Wipe Info orton SystemWorks CD Mac OS 8 1 9 x System Info Mac OS 8 1 9 x Classic Fast Find Norton SystemWorks CD Mac OS 8 1 9 x Classic DiskLight Mac OS 8 1 9 x Classic HTML Help Mac OS X v10 1 Apple Guide Help Mac OS 8 1 9 x Norton Disk Editor Plus Mac OS 8 1 9 x Norton Disk Editor X Mac OS X v10 1 Defragments files and free space and organizes files on your disks to provide faster performance Lets you customize file arrangement to match your computing activity See Improve a computer s performance on page 205 Cleans selected files from your disk preventing the recovery of information that you have deleted See Remove data permanently in Mac OS 8 1 9 x on page 237 Gives you access to information such as peripherals network connections Internet connection disk space memory usage and performance benchmarks for the newest Macintosh models See Test performance in Mac OS 8 1 9 x on page 223 Locates files or folders by file name kind or type and creator codes A file type is a four character code that is stored in each file that along with a creator code associates the file with an application Fast Find lets you edit file type creator and icon information See Use Fast Find in Mac OS 8 1 9 x on page 181 Keeps you informed of disk read and write activity even when it appears that no processes are running See Display disk activity in Mac OS 8 1 9
100. a Universal SafeZone and thus those files formatted for HFS and HFS extended are scanned and safe 125 126 Customizing Norton AntiVirus for Macintosh About Scan Preferences To Set Scan Preferences in Mac OS 8 1 9 x 1 Inthe Preferences dialog box click the Scan icon Preferences Scan Mw Auto repair infected files M Scan for known viruses when files are opened SafeZone and applications are launched M display scan cursor Customize DA installer aware sca n ning options Mw Decompression aware Mw Sean email attachments M sean for boot block infections cancer save 2 Select the scan options that you want Your choices are Auto Repair infected Norton AntiVirus and Norton AntiVirus Auto Protect files automatically detect and repair infected files and inform you of the results Scan for known Norton AntiVirus Auto Protect scans programs when viruses when files are they are launched and scans documents when they opened and are opened applications are launched Display scan cursor The scan cursor appears in place of the Macintosh pointer when Norton AntiVirus or Norton AntiVirus Auto Protect are scanning files Installer aware orton AntiVirus virus like activity alerts are suppressed during installation of programs that use common installation programs Decompression aware Norton AntiVirus virus like activity alert
101. a spontaneous or scheduled scan are displayed as scan results in the main Norton AntiVirus window 100 Protecting disks files and data from viruses Add scheduled Norton AntiVirus scans To add scheduled Norton AntiVirus scans 1 Inthe Norton Scheduler window click AntiVirus 2 Inthe Add AntiVirus Task window type a descriptive name for the task for example weekly scan Add AntiVirus Task Enter a name for the task weekly scan Select an item to scan Select lt nothing selected gt Set a Frequency Weekly ia Weekly tasks are chosen by selecting a day of the week The scheduled event will run every week on that day at the time you specify below Set the time 04 00 Pm A 3 To select an item to scan click Select 4 Inthe Select a scan target window select the portion of your computer that you want to scan 5 Click Open Protecting disks files and data from viruses 101 Add scheduled Norton AntiVirus scans 6 Inthe Set a Frequency list specify when the scan should occur Your choices are Monthly Runs the event monthly at the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and at the indicated time You can schedule the event up
102. al Basic programs and network logon scripts A disk that contains the necessary system files to start your computer Startup disk usually refers to a floppy disk or CD that can be used to start the computer in an emergency A program that loads into memory when a Macintosh computer is started Also known as an INIT or startup document The file that is stored in the System folder that the Macintosh computer uses to start The folder on the startup disk that contains the files that your Macintosh computer requires to run such as the System file Finder system extensions desk accessories and control panels A destructive program that is often designed to cause damage while disguised as something useful or interesting Unlike viruses Trojan horses don t make copies of themselves Some Trojan horse programs perform malicious actions on the computer on which they are run while others such as Back Orifice provide remote control capabilities for hackers A virus for which Norton AntiVirus does not contain a virus definition See also virus definitions file Glossary 303 A self replicating program that is written to alter the way that your computer operates without your permission or knowledge A virus attaches copies of itself to other files and when activated may damage files cause erratic computer behavior or display annoying messages Self replication differentiates viruses from other virus like computer infecti
103. are looking only for erased files and your hard disk is healthy do not select the Search entire disk for parts of the catalog tree option Searching the entire disk slows the search significantly File Type Search Use a File Type Search to look for files that were created by specific programs This search method is most useful when a Quick Search has not found the erased files that you need or when the Catalog Search is unsuccessful See Create File If a program doesn t appear in the File Types list use the Add File Type Type templates on aeo feature to create a new file type 200 Recovering missing or erased files Perform customized searches See Create File Type templates on page 201 amp See Join data and resource forks on page 195 Text Search The Search for Resource Forks option in the File Type Search is useful for recovering fonts as well as programs preferences files that can t be found as specific program file types To search by File Type 1 On the File Type Search tab check the programs with file types for which you want to search To add a new file type to the search click Add File Type This lets you create a template to use for searching 3 To include all resource forks in the search check Search for Resource Forks If this option is not checked UnErase finds only the resource forks that belong to the selected File Types By default the File Type Search maxi
104. at is similar to a real application Variations in test results of up to 1 percent are normal For disk tests variations of up to 7 percent are normal due to disk drive operation About CPU benchmark tests See View a computer s configuration on page 226 CPU benchmark tests measure the performance of the microprocessor or Central Processing Unit CPU Because the CPU is responsible for most computing tasks you might find that it is the most indicative of your computer s performance For meaningful results factors such as the system bus memory speed and caching if any are incorporated into the tests Some CPU tests measure more than the CPU itself For example some tests access memory RAM which tests not only the CPU but the system bus memory speed and caching if any These factors can influence test results substantially For the purposes of benchmarking these factors are considered to be part of the CPU System Info tests do not detect cache cards or L2 cache cards which can substantially improve performance If you run tests with a cache card installed on your computer note its presence in the Comments area of the Info For Current System window to make it clear that the test results were run with a cache card installed Also note the presence of third party accelerators 229 230 Enhancing performance and security Test performance in Mac OS 8 1 9 x CPU benchmark settings CPU benchmarks include
105. attempt to mount an HFS Extended volume under Mac OS 8 0 or earlier It contains a text file that explains the nature of an HFS Extended volume and an invisible minimal System file that is necessary to start an HFS Extended volume in Mac OS 8 1 Damage to the wrapper can cause an HFS Extended volume to be inaccessible or to fail to start the computer The following are HFS Extended messages The embedded volume extent descriptor is missing or incorrect The following messages indicate an error that causes HFS Extended volumes to be unavailable The root file count is incorrect The root folder count is incorrect The offset to the Volume Bitmap is incorrect The offset to the first allocation block is incorrect The default clump size is invalid The volume name is incorrect These problems might cause an HFS Extended volume to have difficulty mounting Mac OS X hardlink messages Hardlinks are used in Mac OS X to make files appear in more than one folder A hardlink is similar to an alias It lets the same file be accessed from multiple locations Like UNIX Mac OS X lets you create hardlinks to existing files When you create a Mac OS X hardlink the following process occurs Your original file is renamed as inode where the t symbols indicate a randomly generated ID This renamed file is moved to an invisible directory named HFS Private Data at the root of your drive Mac OS X creates hardlink files that use
106. be led through the online options first and then to the telephone contact options available for your product and version Support for old and discontinued versions When a new version of this software is released registered users will receive upgrade information in the mail Telephone support will be provided for the old version for up to twelve months after the release of the new version Technical information may still be available through the Service amp Support Web site http service symantec com 292 Service and support solutions Customer service When Symantec announces that a product will no longer be marketed or sold telephone support will be discontinued 60 days later Support will be available for discontinued products from the Service amp Support Web site only Customer service Access customer service options through the Service amp Support Web site at http service symantec com From this site you can receive assistance with non technical questions and for information on how to do the following Subscribe to the Symantec Support Solution of your choice Obtain product literature or trialware Locate resellers and consultants in your area Replace missing or defective CD ROMS disks manuals and so on Update your product registration with address or name changes Get order return or rebate status information Access customer service FAQs Post a question to a Customer Service representativ
107. ble click Register Your Software Continue with the registration procedure See Register Norton SystemWorks on page 48 Double click Late Breaking News Continue with the procedure for reading the news See Read Late Breaking News on page 50 5 Disconnect from AOL Explore the CD In addition to the Norton SystemWorks installer folders and program software there are several other items on the CD including Aladdin Spring Cleaning Dantz Retrospect Express Alsoft DiskWarrior Recovery Edition and selected product demos and freeware System folder Use to restart from the CD and run Norton SystemWorks before you install or any time that you need to scan for viruses perform repairs or optimize the disk containing your active System folder Norton Contains the Norton SystemWorks for Mac OS 8 1 9 x program SystemWorks 2 0 that you can use when your computer is restarted from the CD folder It also contains the Read Me file the Norton Utilities folder the Norton AntiVirus folder and the LiveUpdate folder The Norton AntiVirus folder contains the Norton AntiVirus for Mac OS 8 1 9 x program and related files The Norton Utilities folder contains program tools including orton Disk Doctor Speed Disk and UnErase It also contains the Tech Support Tools folder which contains special tools for use by Symantec Technical Support The LiveUpdate folder contains LiveUpdate files Use LiveUpdate to update your
108. bly a hardware problem See Is it a hardware problem on page 245 Maintenance checklist With the exception of Norton AntiVirus Auto Protect and Norton FileSaver disk tracking Norton SystemWorks tools do not run automatically To maintain your computer s good condition perform the following tasks regularly See Improve a computer s performance on page 205 Run Speed Disk any time that you notice your disk slowing down This change in performance can be due to excessive fragmentation of files or poor placement of files on the disk See Rebuild the Desktop in Mac OS 8 1 9 x on page 165 Rebuild your Desktop files once a month Desktop files help keep track of the files on each volume If they are damaged they can cause startup problems Rebuilding them regularly helps prevent these problems See Enable and disable Norton AntiVirus Auto Protect on page 59 Keep Norton AntiVirus Auto Protect turned on at all times to prevent viruses from infecting your computer 72 Norton SystemWorks basics For more information See Add scheduled Schedule scans to occur automatically Norton AntiVirus scans on page 99 Avoid viruses It is important that you practice regular file maintenance and that you keep Norton AntiVirus up to date To avoid viruses do the following additional tasks Write protect removable media a Stay informed about viruses by logging on t
109. c advice The Dantz Web site is constantly updated with the most recent support information for Retrospect Express Point your browser to the following Web page http www dantz com in Retrospect Express This version of Retrospect Express has the following features Support for Mac OS 9 and Mac OS X Support for UNIX ownership and permissions Ability to restore volumes in Mac OS X Backup capability for files that are larger than 2 GB Support for file backup sets that exceed 70 000 files Support for large file backup sets that are not constrained by Mac OS resource fork size limitations Support for automated scripts that can launch Retrospect Express with no dependency on a user logon ID Support for DVD R DVD RW and Apple SuperDrive as backup media devices Norton SystemWorks featured products 257 Retrospect Express quick start Retrospect Express system requirements Retrospect Express requires the following backup computer hardware and software PowerPC based Macintosh computer G3 or later in Mac OS X Mac OS 9 0 or later or Mac OS X version 10 1 2 or later For Mac OS 9 Minimum 64 MB of RAM 128 MB recommended For Mac OS X Minimum 128 MB of RAM 256 MB recommended Hard disk drive with a minimum of 50 MB free space Install Retrospect Express See To check your In Mac OS X the Retrospect Express installer requires an administrator logon type on ranti nage ai logon and password for authentication
110. can Preferences 00 eecssessecseeseeeseeeeeeeeeeneeseneeees About SafeZone Preference ccccccccssssssssssesesessssssesesesssessessseseees Add and remove Custom SafeZoneS cccccccccccccesescecseeeeees About Scan Preference ou ccccccccsssscscscscsessssssssesesesssssseseesssessssseesees About Prevention Preferences 0 cccccccccscscscscscssesescsesesssecsesesseeeeees About Alert Preferences ccccsecsseccssssessssssssssesessssssesssssssscsssssssesees About Report Preferences aanas e ie About Compression Preferences ccssssseesseceseeceeeseeeseeeeeeeeenees About Reminder Preference o cccccccsssccssscseesssssssesesesssessessseseees Password protect Norton AntiVirus menus Change your password sciscivscceesiescassincecscccserseuercaers Remove password protection cceeeeesesesecesecesesceeeceeeeeeeeeees Manage virus like activities Remove entries from the Exceptions List wees 141 Clear all entries from the Exceptions List oes 141 Chapter 8 Contents 9 Troubleshooting in Norton AntiVirus for Macintosh Installation Probleme s siss cssssevaseseecescscsesdctscacascuervececsdascudta caodverecverveces 143 SLAPEUP PFODISMS gaia anin a i a a 144 Protection problem S nasaurana eona ae e ai 146 General Macintosh troubleshooting sssseeeesssieessseesrrreessreessreesse 148 Other troubleshooting Steps cossrmrnimenene minei 149 Section 3 Norton Utilities Chapter 9 Examining repairing and recovering disks When t
111. cation and name for the File Type template Save the new template to the File Type templates folder in the Norton Tools folder During a search UnErase looks in this folder for File Type templates Type a file name Use a name that will help you remember the file type Click Save If you need to use custom File Type templates when starting from the CD See Start from the CD on page 33 UnErase looks for File Type templates in a location that is specified in the UnErase preferences To use custom File Type templates after restarting from the Norton SystemWorks for Macintosh CD or another startup disk make the File Type templates folder available in another location To create a backup copy of the File Type templates folder 1 2 Copy the File Type templates folder from the Norton SystemWorks for Macintosh CD to another disk such as a floppy disk a Zip disk or another hard disk Copy your custom File Type template into this folder To access File Type templates when started from another disk 1 Restart UnErase from the Norton SystemWorks for Macintosh CD or another disk Do one of the following Mac OS X v10 1 On the UnErase menu click Preferences Mac OS 8 1 9 x On the Edit menu click Preferences Click Select Folder In the Choose a Folder dialog box select the File Type template folder Click Choose UnErase uses the selected File Type template folder for the File Type search Recovering
112. ces To Set SafeZone Preferences in Mac OS 8 1 9 x 1 Inthe Preferences dialog box click the SafeZone icon Preferences SafeZone SafeZones are special locations on your computer that are protected by Norton Auto Protect Any file you download or Select to copy to a SafeZone is scanned for viruses automatically Select make the Universal SafeZone to designate your entire computer as a SafeZone Desktop a Q Disable SafeZones SafeZone ie Universal SafeZone Custom SafeZones Select to Scan files and folders on the Desktop designate Mw Scan the folder used for Internet downloads additional folders as SafeZones cancer save 2 Specify the SafeZone settings Your choices are Disable SafeZones Prevents Norton AntiVirus Auto Protect from automatically scanning any files that are created downloaded or moved Universal Causes Norton AntiVirus Auto Protect to scan every file SafeZone that is downloaded in addition to files that are created anywhere on the computer Custom SafeZones Lets you specify additional folders as SafeZones Scan files and Causes Norton AntiVirus Auto Protect to scan all files folders on the and folders on your Desktop Desktop Scan the folder Causes Norton AntiVirus Auto Protect to automatically used for Internet scan files when they appear in the folder designated for downloads all Internet downloads Specify this fol
113. ces adding to device list 68 troubleshooting 246 wiping 239 user instructions 289 User s Guide PDF 52 74 opening 75 V Vector benchmark 235 Verify Data command 223 Verify Media command 223 verifying data accuracy before optimization 223 version numbers viewing for products 82 viewing with LiveUpdate 82 Video test suite benchmarks 231 overview 231 viewing disk information Norton Disk Doctor 172 173 erased file information 193 file contents in Fast Find 185 folder information Norton Disk Doctor 173 latest program update 82 system configuration 226 227 System Info suite ratings 226 test results 226 versions and dates 82 volume information 174 Index 315 316 Index virus definitions Z alternate sources 78 described 78 zapping PRAM 251 Zip drive downloading from Symantec Web site 79 p ar fanaa as startup disk 34 file finding more recent from CD 35 53 3 wiping 239 updating with LiveUpdate 79 viruses alerts 107 111 checking for 93 found while scanning 36 repairing infected file 109 scanning 35 36 scanning preferences 43 unknown 140 viewing descriptions 115 virus like activity alert 113 monitoring 140 volume allocation block information 174 header block Norton Disk Doctor messages 276 Volume Recover emergency recovery methods 167 examine disk after recovery 171 rebuilding directories 171 restoring disks 170 running from Norton Disk Doctor 162 165 UnErase and 181 wW Web site
114. color legend scroll up or down 214 Enhancing performance and security Customize optimization Locate a file in the disk map You can locate a file name and have Speed Disk identify its location in the disk map To locate a file in the disk map 1 Inthe Speed Disk window select a disk On the Explore menu click Show File In Map In the Choose a File dialog box select the file that you want to find Click Choose The file for which you are searching will blink in the disk map If the file is small its blocks might be difficult to locate Move the magnifying glass over the disk map and look for the blinking blocks in the Detail View FWN About unmovable files Some files and file fragments are classified as unmovable Files that designate bad blocks on the disk and some types of security files can t be moved These files are called anchor files Fragments on the disk that are identified by Speed Disk as unmovable are not moved during optimization You can also designate any file or group of files to be unmovable Customize optimization See Set Speed Disk preferences on page 222 Speed Disk comes with predefined profiles that define how file types are arranged on a disk during optimization For example if you work with a lot of multimedia files you can select the Multimedia profile and Speed Disk optimizes your disk according to the typical activities of multimedia file users If no built in profile meets
115. comparing benchmarks 224 detailed ratings 228 results in System Rating 223 list 227 test data 228 suites 229 235 system requirements Retrospect Express 257 Spring Cleaning 264 T Technical Support Retrospect Express 298 Spring Cleaning 295 temporary files deleting before optimization 208 Text Search UnErase 200 text FastFind search 173 182 Tools menu in Norton Disk Doctor 166 TOPS 287 Trash and UnErase file recovery 195 empty after LiveUpdate session 82 move files folders to 186 Wipe Info 239 241 Tree benchmark 231 troubleshooting 243 252 checklist 18 emergency procedures checklist 17 external devices 245 FireWire devices 247 hardware problems 246 252 problems after adding new devices 245 252 procedures 243 252 USB devices 246 what tools to use 19 type and creator codes changing 186 searching for 173 U UnErase contextual menu command 57 Erased Files search 199 file type vs filter searches 190 preferences 203 Quick Search 189 Real Files search option 199 rejoining data and resource forks 195 file segments 197 search results 190 searching for files data 195 198 starting 188 useless after Wipe Info 237 Volume Recover and 154 170 uninstalling Norton SystemWorks in Mac OS 8 1 9 x 53 in Mac OS X 52 in Mac OS X v10 1 54 Update Now hot key 65 updating all files 81 from Symantec Web site 79 Norton FileSaver hot key shortcut 65 preferences 65 via scheduled LiveUpdate 84 virus protection 78 USB devi
116. contents with UnErase When Norton Disk Doctor can t repair a problem try the following actions See Retrospect Express If the disk can be mounted back it up and check to see quick start on page 256 if files are missing from the disk See Rebuild a disk Start Volume Recover and try the Rebuild Directories directory on page 171 feature See Recovering missing or Use UnErase to look for additional files erased files on page 181 Create aliases for files that can t be repaired See Set Norton Disk Doctor test preferences on page 155 Norton Disk Doctor identifies files with bad resource forks but it cannot repair those files You must replace reinstall or remove the corrupted files To make the irreparable files easier to locate after the disk examination Norton Disk Doctor can create an alias for each corrupted file 164 Examining repairing and recovering disks Manage examination results To create an alias When Norton Disk Doctor prompts you to save aliases during an examination do one of the following Use the default location set in Norton Disk Doctor Preferences a Specify a location for the aliases To locate a file using its alias 1 Locate and select the alias icon 2 On the File menu click Show Original Manage examination results If Norton Disk Doctor repaired major problems examine the disk again to ensure that no additional problems are found When the repea
117. d click Save The changes take effect the next time that you examine the disk Select the disks to examine When you start Norton Disk Doctor the disks that are available for examination appear in the list In the disk column the name of the disk and an icon representing its type appears The small icons to the right of the disk icons indicate each disk s potential for examination and repair Macintosh icon F The disk contains the active System file and some repair functions are limited in Mac OS 8 1 9 x and can t be performed in Mac OS X v 10 1 Application icon 4 The disk contains the Norton Disk Doctor application Lock icon a The disk is write protected and Norton Disk Doctor can examine the disk but cannot perform any repairs on it Examining repairing and recovering disks Run Norton Disk Doctor tests If a disk doesn t appear in the list See Locate missing disks in Mac 0S 8 1 9 x on page 67 See View file folder and disk information on page 173 In Mac OS 8 1 9 x if you do not see a disk in the Norton Disk Doctor list it might not be mounted Use the disk recovery tools Show Missing Disks and Add Disk to mount it If you see a disk without a name or with a name that you don t recognize use Norton Disk Doctor to help identify it and if necessary repair any problems If the Finder rejects removable media Norton Disk Doctor Volume Recover and UnErase work on a
118. d files Manage UnErase search results 2 Inthe Filter List dialog box check the filters that you want to use Your choices are File Name File Type Content File Size Type the file name text to include or exclude in the results Select a file type and indicate whether to include or exclude it in the results If you don t see the file type that you re looking for you can create your own See Sort or filter UnErase search results on page 190 Type the text that you want to include or exclude in the results list Select Less Than or Equal To or Greater Than or Equal To type a value in the text box and select K kilobytes or MB megabytes 3 Click Apply Filter When you no longer need a filter remove it from the UnErase search To remove a filter In the UnErase Search window click Remove Filter To change an active filter 1 Inthe UnErase Search window click Filter List 2 Make changes to the filter criteria 3 Click Apply Filter View a file s information or contents In the UnErase Search results window you can view more information about a file or its contents Recovering missing or erased files 193 Manage UnErase search results Viewing the contents of an erased file can help you decide if you want to recover it or copy the contents into another file You can do the following with a located file s contents See View a file s information View the erased file
119. der using the Internet Control Panel on Mac OS 8 5 and later or the Internet Config utility program Mac OS 8 or 8 1 3 Click Save Customizing Norton AntiVirus for Macintosh About Scan Preferences Add and remove Custom SafeZones You can add as many SafeZones as are appropriate for your work habits When you no longer need a SafeZone you can remove it To add a Custom SafeZone 1 In the SafeZone Preferences dialog box click Custom SafeZones By default Scan files and folders on the Desktop is selected Click Add Select the folder or volume that you want to be a SafeZone The location appears in the list Click Save Auto Protect will now scan the new SafeZones To remove a Custom SafeZone In the SafeZone Preferences dialog box click Custom SafeZones Select the SafeZone to be removed If a Custom SafeZone volume is unavailable it is listed as Not found Click Remove Click Save About Scan Preferences In Mac OS 8 1 9 x the Scan options apply to all scans performed by the Norton AntiVirus program and by Norton AntiVirus Auto Protect This includes scans that you initiate scheduled scans automatic floppy disk scans and scans that Norton AntiVirus initiates automatically when you launch a program for example In Norton AntiVirus for Mac OS X v10 1 you can set preferences for scans performed by Auto Protect When removable media are mounted they are added to the volumes protected as part of
120. ders Description Options for visible files in a match specification are Visible and invisible files Visible files only Invisible files Whether the match specification should include aliases Whether to consider the Finder s labels as part of the match specification criteria and if so which label to match Which signatures if any are associated with the specification If no signatures are listed a file s signature is ignored for this specification Which folders if any are associated with the specification Only files in these folders are considered to match the specification If no folders are listed a file s folder is ignored for this specification 5 Close the Match Spec window Enhancing performance and security 221 Customize optimization Work with anchor specifications Any file that should not be moved during optimization can be identified using an anchor specification For example some copy protection schemes use a file s location to determine if an authorized copy of the program is installed on the computer For your convenience anchor specifications apply to all profiles that are installed or added to Speed Disk Edit the anchor specification by entering the file type and creator codes You can then edit the match specification for that category so that files that match the specification are part of that category and will be anchored To edit an anchor specification 1 Start the
121. des any decompression programs An Exception is saved when you click Remember in a virus like activity alert You can enable or disable this feature Customizing Norton AntiVirus for Macintosh 141 Manage virus like activities Remove entries from the Exceptions List You can remove exceptions that you no longer want For example if you remove a program from your disk for which you had an exception you can remove the exception saved for that program To remove entries from the Exceptions List 1 On the Tools menu click Edit Exceptions List Exceptions List Deletes a selected item Norton Antivirus Create or modify startup file from the list Norton AntiVirus Bypass resource manager Appl ications and 11 Norton Antivirus Create or modify application uiti Norton Disk Doctor Create or modify startup file activities excl uded Norton Disk Doctor Create or modify application Deletes all from virus like Speed Disk Create or modify startup file exce ptions ivi Speed Disk Modify Norton AntiVirus activity alerts Speed Disk Create or modify application from the list Norton AntiVirus Online Create or modify startup file Norton AntiVirus Online Bypass resource manager Norton AntiVirus Online Create or modify application Norton Disk Doctor Online Create or modify startup file Norton Disk Doctor Online Create or modify application Speed Disk Online Create or modify startup file Speed Disk Online Modify Norton An
122. disks files and data from viruses Perform a scan from the command line Following are a few examples of how you can customize the features of Command Line Scanner to run the scans that you want navx To scan your system drive with default options navx a r Users steve To scan without repairing the files in the home folder of user steve and report the status of all files navx ar Users steve To scan without repairing the files in the home folder of user steve and report the status of all files navx o myReportFile tmp To scan the files in tmp and store the report in your home folder navx a 0 myReportFile tmp gt scansummary log To scan the files in tmp store the complete report in your home folder and the summary in a log To scan a file using the Command Line Scanner 1 2 3 4 5 Open Terminal At the prompt type navx Type the command that you want Your options are a Reports all files scanned regardless of damage or threat f Forces the scan to run even if the output file specified with o cannot be created or opened an Reports on files that were inaccessible for scanning q Quiet only the summary text is displayed on the screen ie Does not repair files with defined threats o lt output Output appends to the file lt output filename gt If q is also filename gt selected only the summary appears on the screen but the full report is appended to lt output filename gt
123. dividual files When not to use FileSaver files Under the following circumstances it is better to use a method other than recovering FileSaver files such as rebuilding directories 168 Examining repairing and recovering disks The recovery process See Rebuild a disk directory on page 171 See Rebuild a disk directory on page 171 If the FileSaver information is more than a few days old avoid using it to restore a disk that you have used more recently If you must use an older FileSaver file to recover data you will be restoring your disk to the state it was in on the date that the FileSaver file was saved You will lose any changes to files that were created or modified after the date of that FileSaver file If the information is more than a week old Volume Recover prompts you to run Rebuild Directories which provides the best chance of recovery If FileSaver information is out of date restoring old FileSaver data can make future data recovery efforts difficult An exception to this is a case in which you have not used your computer for an extended period of time What Volume Recover can t do Volume Recover cannot recover an initialized disk or a hard disk that has been low level formatted as this type of initialization completely erases all information on the disk Volume Recover does not recover data to your Startup Disk locked disks or disks from which the Volume Recover application is
124. dow click Wipe File Folder 2 Select the alias file to be wiped Alternatively you can create an empty folder and place the alias to be wiped into that folder Using the Wipe Info Trash you can safely wipe the folder that contains the alias and the original is unaffected To remove the Wipe Info Trash h In Wipe Info on the Options menu click Remove Wipe Info Trash Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your problems If Norton Disk Doctor Volume Recover or UnErase cannot solve your problems try the following suggestions For more information Suggestion See Check all cables on Check all cables for loose connections page 244 See Zap the PRAM reset Reset the PRAM by restarting and pressing Command Parameter RAM on Option P R page 251 See Have you added Disconnect all external devices anything new lately on page 245 See Replace a damaged Update your device drivers with the latest formatting disk driver on page 250 software See the device manufacturer s documentation 244 Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your problems See do e the Your device might need an installed extension or Norton 3 To tyo bs looking Disk Doctor UnErase or Volume Recover might not eo ma Le recognize the device See Start from the CD Some peripheral devices such as USB and FireWire
125. e For upgrade orders visit the online upgrade center at http www symantecstore com Worldwide service and support Technical support and customer service solutions vary by country For information on Symantec and International Partner locations outside of the United States please contact one of the service and support offices listed below or connect to http service symantec com and select your region under the Global Service and Support Service and support solutions 293 Worldwide service and support Service and support offices North America Symantec Corporation http www symantec com 555 International Way Springfield OR 97477 U S A Argentina and Uruguay Symantec Region Sur http www service symantec com mx Cerrito 1054 Piso 9 54 11 5382 3802 1010 Buenos Aires Argentina Asia Pacific Ring Symantec Australia http www symantec com region reg_ap Level 2 1 Julius Avenue 61 2 8879 1000 North Ryde NSW 2113 Fax 61 2 8879 1001 Sydney Australia Brazil Symantec Brasil http www service symantec com br Market Place Tower 55 11 5189 6300 Av Dr Chucri Zaidan 920 Fax 55 11 5189 6210 12 andar Sao Paulo SP CEP 04583 904 Brasil SA Europe Middle East and Africa Symantec Customer Service Center http www symantec com region reg_eu P O Box 5689 353 1 811 8032 Dublin 15 Ireland 294 Service and support solutions Subscription policy Mexico Symantec Mexic
126. e Software over that network and D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this license YOU MAY NOT A copy the printed documentation which accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify ranslate make any attempt to discover the source code of he Software or create derivative works from the Software C use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed D use a later version of the Software than is provided herewith unless you have purchased upgrade insurance or have otherwise separately acquired the right to use such ater version E use if you received the software distributed on media containing multiple Symantec products any Symantec software on the media for which you have not received a permission in a License Module or F use the Software in any manner not authorized by this license 2 CONTENT UPDATES Certain Symantec software products utilize content that is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated
127. e USB devices cannot be used as startup disks on some Macintosh computers If this is the case for your computer install Norton SystemWorks onto the USB volume Place the Norton Shared Lib file in the same folder as the Norton SystemWorks tools Start your computer with the USB media inserted and the Macintosh OS CD as the startup disk Insert the USB media prior to restarting from the Macintosh OS CD so that the operating system can add the USB volume to the Desktop Problems starting from the USB port Some newer Macintosh computers such as the iMac DV slot loading model and the Macintosh G4 with a USB port might not be able to start with the Mac OS 9 x System software on recent Norton SystemWorks for Macintosh CDs During startup the computer might stop responding or it might crash with a Bus error This usually occurs if you have a USB hub or a single extra USB device such as a modem or scanner connected along with your keyboard and mouse If this occurs disconnect the extra third party USB device from the computer and try starting from the Norton SystemWorks for Macintosh CD again FireWire device problems When you start from the Norton SystemWorks for Macintosh CD your FireWire drive is not recognized and you are prompted to initialize or eject it Because of this you are unable to examine any LaCie USB drives or FireWire drives while your computer is started from the Norton SystemWorks for Macintosh CD Start from t
128. e and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement may only be modified by a License Module or by a written document which has been signed by both You and Symantec This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write i Symantec Customer Service 555 International Way Springfield OR 97477 USA or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland Contents Section 1 Getting started Emergency assistance Chapter 1 Chapter 2 When to start from the CD oo eccececcesessescsesseseseseseeceeeseseeteeseeeeteneaeens 17 Identify your problem oo cece eceeseseseesesssesesessesceesseseseeeeseseseeeeeesneeenees 18 What tool should I use for my problem ce eeeeeeeeeeeeeeeeeeeeseeees 19 If you update your version of Mac OS X v10 1 Top Technical Support iSSUCS oo eeeseceseeeeseetesteneeeeneetentetenees About Norton SystemWorks for Macintosh What s
129. e disk that you want to optimize you can proceed To optimize your startup disk you must be restarted from the CD The time that it takes to optimize a disk varies depending on the disk fragmentation and the type of media For example optimizing USB devices takes more time than optimizing SCSI ATA or FireWire devices A disk s first optimization might take longer than subsequent optimizations Speed Disk must move the files and free space into the order that is described in the selected profile Enhancing performance and security 211 Defragment files To optimize a disk 1 Inthe Speed Disk window select a disk 2 To analyze the disk before performing the optimization click Check Disk 3 Click Optimize Speed Disk starts optimizing the selected disk If you are trying to optimize your disk and documents or other non system files are open a message appears You can click Show Open Files to display a list of open files and then close them before continuing 4 If bad blocks are found run Norton Disk Doctor Media Check to correct them or mark them to prevent further use Marking bad blocks does not eliminate them from the disk To ensure future data integrity back up disks containing bad blocks and reformat them using the disk s formatting software When optimization is complete Speed Disk has defragmented files and arranged file types for optimal use If Norton FileSaver is enabled for an optimized disk In Mac OS
130. e is too fragmented you might need to optimize the entire disk or delete files from the disk to increase available free space Look at the detail view to see which files in the disk map lie adjacent to free space and might be usefully deleted Some types of files for example large database files fragment rapidly Use Speed Disk to identify the fragmentation levels of these files and then defragment them To view and defragment selected files 1 Inthe Speed Disk window select a disk 2 On the Explore menu click Show Fragmented Files The Fragmented Files dialog box lists all of the fragmented files their sizes and the number of fragments Some files can t be defragmented The reasons for their unavailability are listed in the Note column To sort the list click the File Size or Frags column heading 4 Inthe Fragmented File dialog box do one of the following Select one or more files for defragmentation To select all files press Command A 5 Click Defragment Selected Files Display more disk information You can view more detailed information about a disk including disk statistics and a close up view of the disk blocks Enhancing performance and security 213 Display more disk information To use advanced options 1 Inthe Speed Disk window select a disk 2 On the Explore menu click Show Info More information appears at the bottom of the Speed Disk main window It gives more detail about the fragmentation o
131. e listed 7 Click a title to read an article 76 Norton SystemWorks basics For more information LiveUpdate updates all Symantec products installed on your computer as well as its own program files If you have Norton AntiVirus installed LiveUpdate also updates the files used by Norton AntiVirus to keep your virus protection current Using your existing Internet connection LiveUpdate connects to the Symantec LiveUpdate server checks for available updates then downloads and installs them If you have installed Norton SystemWorks in Mac OS X v10 1 and Mac OS 9 and want to update features in both versions you must run LiveUpdate separately in Mac OS X and Mac OS 9 About program updates Program updates are minor improvements to your installed product usually available for download from a Web site These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of downloading and installing program updates It locates and downloads files from an Internet site then installs them and deletes the leftover files from your computer 78 Keeping current with LiveUpdate About protection updates About protection updates See Subscription policy o
132. e media while pressing Shift In the Norton AntiVirus main window select the media to scan v FF WwW N Click Scan or Scan Repair If a virus is found while scanning If you are scanning with Norton AntiVirus and a virus is found a Problem found alert appears in the scan window Usually infected files are repaired automatically and you don t have to do anything else To determine if the file was repaired or if you need to take further action check the status of the file in the scan window To check the status of infected files in the scan window 1 Inthe Scan Results window select the infected file 2 Click the triangle to the left of the file to view more information about the file 3O Norton AntiVirus 5 Bme NortonAntiVirus LIA wY Scan Done Poa v Summary Problems found Repair Files Examined 1 0 in archives Total Infected Files 1 0 in archives w Delete File Status Comment p My Excel File XLS Infected Contains a strain of X97M BMV Print Ve Done Definitions Date 11 7 01 110 What to do if a virus is found If a virus is found while scanning Repair infected files If an infected file in the scan window was not repaired because Auto Repair was turned off in Preferences initiate the repair yourself To repair infected files 1 Inthe scan results list select the files to repair 2 Click Repair Repair Semanec _NortonAntiViru
133. e settings that apply to all disks Your choices are Scan Schedule Specify when Norton FileSaver scans your disks to check for problems Norton FileSaver is preset to scan before shutting down or when you restart after your computer has crashed shut down improperly or after it has been idle for 30 minutes Update Schedule Specify how often Norton FileSaver updates the information in its directory files If Norton FileSaver does not update information on a regular basis Volume Recover might not be able to effectively recover your disk in an emergency Hot Keys Keyboard combinations for Norton FileSaver shortcuts General Configure Norton FileSaver messages including whether to be prompted to run Speed Disk and how long they should display 5 Click Save Settings 6 To quit Norton FileSaver click the close box Locate missing disks in Mac OS 8 1 9 x In Mac OS X v10 1 all available disks mounted or unmounted appear in the Norton Disk Doctor and UnErase window In Mac OS 8 1 9 x if a disk has a damaged file system it might not appear in the Norton Disk Doctor UnErase or Volume Recover main window You can try to locate it in the following ways Rescan for unmounted disks with the Show Missing Disks command Use the Add Missing Disks feature to search for data structures that are characteristic of a disk Locate devices by their ID numbers or other information using Add Custom Disks Rescan to sh
134. e space where they have room to grow with minimal fragmentation Optimization maximizes the usable free space on a disk and groups files based on how they are accessed The most frequently used files are placed where they can be accessed in the shortest time Infrequently used files are placed out of the way Free space is consolidated to avoid fragmenting newly added files Extra space is added after major data structures so that they can expand without becoming fragmented again Optimization can improve performance both after initial optimization and on a continuing basis Speed Disk can also optimize free space creating contiguous free space on the disk Having the maximum amount of contiguous free space improves computer performance especially if your computer has limited free space When free space is limited and fragmented new files will be fragmented the first time they are saved to the disk When you open a fragmented file the disk drive must work harder to retrieve and manage all the fragments of the file and the computer s performance slows down Phases of optimization Speed Disk goes through several phases in the course of optimization The progress appears in the Speed Disk window Interpreting profile Speed Disk checks which profile has been selected Checking Catalog Speed Disk checks the disk s directories to ensure that all B Tree data can be found and that there are no problems that will prevent a successf
135. earches Perform customized searches A customized search might find erased files that are not found through a Quick Search Available options in customized searches include Catalog File Type and Text searches A customized search is also the best way to recover files from a disk with irreparable directory damage when Norton Disk Doctor and Volume Recover can t restore your disk If the first customized search method is unsuccessful try another or combine them Perform Catalog File Type and Text searches Check customized search criteria If a Catalog Search is unsuccessful but you know which program was used to create a lost file try a File Type Search or use a Text Search to search for specific text within a file To perform a customized search 1 2 Do one of the following n the Search Results window click Customized Search On the Tools menu click Customized Search 090e Customized Search Search on a DA G4_05 x E erased files fA reai files Check one or both re DA_G4_0S9 i X Use one or more of the Search Types to find your files Criteria F Catalog Tree Search in known Catalog Tree space F File Type Search 0 file types selected fA Text Search Search for my docu contained this text where is it Catalog Search File Type Search Sp ecify options for The Text Search finds items that contain the text you enter selected Find the follo
136. eatures in Norton SystemWorks there are oa general hardware and Mac OS troubleshooting tips in this manual and on problems on the Symantec Web site page 243 O If you have an emergency do not install Norton SystemWorks yet See Emergency assistance on page 17 See Installing Versions of Norton SystemWorks for both Mac OS 8 1 9 x and Mac OS X Norton SystemWorks for v10 1 are included on the CD If you do not currently have a problem you Macintosh on can proceed with installation page 31 What s new in Norton SystemWorks for Macintosh Norton SystemWorks for Macintosh now includes Separate installations for Mac OS X v10 1 and Mac OS 8 1 9 x Mac OS X v10 1 compatible Norton Scheduler lets you schedule when to run Norton AntiVirus Norton FileSaver and LiveUpdate Norton Utilities for Macintosh now includes Increased support for disk repair and recovery in Mac OS X You can examine repair and optimize Mac OS X v10 1 partitions when your computer is restarted from a Mac OS 9 x partition or from the Norton SystemWorks for Macintosh CD Enhanced file tracking and directory updates in Mac OS X v10 1 24 About Norton SystemWorks for Macintosh Norton SystemWorks features Norton AntiVirus for Macintosh now includes Mac OS X v10 1 compatible version of Auto Protect which provides constant monitoring of your computer More flexible configuration and control features including automatic repa
137. ections were found Fri Nov 9 2001 3 55 PM Infections were found Fri Nov 9 2001 3 43 PM Infections were found Wed Nov 7 2001 4 00 PM The scan completed Wed Nov 7 2001 3 09 PM Infections were found Norton AntiVirus Scan Report Fri Nov 9 2001 3 56 PM Items selected to scan The file OS X Users sherylf Desktop Infected EICAR Summary Repair was enabled Infections were found Repairs were attempted 2 Inthe Norton AntiVirus Scan History window in the top pane select the report to view The details appear in the lower pane of the window Protecting disks files and data from viruses 99 Add scheduled Norton AntiVirus scans To save the selected scan report 1 Onthe File menu click Save Report As 2 Inthe dialog box that appears specify a name and location for the file The default file name is lt Untitled gt Scan Report Save As Norton AV Repo rt 11 9 01 Where 5 Documents ima fr Cancel Save d 3 Inthe Save dialog box click Save To print the selected scan report 1 Doone of the following If you are still viewing the scan results click Print If you have selected the report in the Scan History window on the File menu click Print Report 2 Inthe Print dialog box select the printing options for the report 3 Click Print Add scheduled Norton AntiVirus scans You can add scheduled scans of all or a part of your computer for your convenience The scan results of
138. ed in Custom Install on page 42 Installing Norton SystemWorks for Macintosh 41 Installation Easy Install Easy Install installs all components of Norton SystemWorks To complete an Easy Install 1 Under Install Location confirm or specify a destination folder to which to install Install NSW for 0S8 1 059 gt FB Easy Install Click the Install button to install all Norton SystemWorks files on your Macintosh Disk space available gt 26B Approximate disk space needed 18 656K m Install Location The folder Norton SystemWorks Folder will be created E on the disk DA_G4_0S89 Select a destination Install Location DA_G4_0S9 folder if necessary 2 Ifyou have multiple partitions on your Macintosh and have a System folder in each one you are prompted to select a System folder for the installation A subscription notice appears describing the subscription to virus definitions Updates are made available monthly or more frequently when necessary You can obtain regular virus definitions updates manually or on a customized schedule using LiveUpdate See Keeping current with LiveUpdate on page 77 3 After you have read the subscription notice click OK See Select a 4 Select or confirm the Virus Scanning Preferences protection level i during 5 Click Set Preferences and Continue installation on pages If you are installing over a previous version of Norton SystemWorks
139. ed products Alsoft DiskWarrior Recovery Edition quick start amp hard disk is removable or ejectable Contact the formatter s vendor to find out how to configure your hard disk so that it does not appear ejectable to the Mac OS If your formatting software makes a hard disk appear ejectable and you are backing up to removable disks be careful not to accidentally select the hard disk as a backup destination FireWire IDE USB removable drive issues For best results with a non SCSI removable cartridge drive such as FireWire IDE or USB before using it with Retrospect Express use the drive s latest software to format the cartridge This ensures that your Macintosh can mount cartridges from the drive after a disaster when your normal startup drive is down and you have to start your Macintosh from the Norton SystemWorks for Macintosh CD to recover Unsupported devices The following drives may include Retrospect Express software at the time of purchase but they do not operate under Mac OS X and cannot be used with Retrospect Express 5 0 Seagate USB Travan TR4 Seagate USB Travan TRS OnStream USB 30 Alsoft DiskWarrior Recovery Edition quick start See Examining repairing and recovering disks on page 153 Alsoft DiskWarrior Recovery Edition is a recovery tool that lets you copy inaccessible files from a disk with a damaged directory to another disk After you complete the recovery process the original disk is
140. ed since your last backup or only data files if you are planning to reinstall your system and applications To recover disks 1 Start Alsoft DiskWarrior Recovery Edition 2 Select the disk that you want to recover The lower part of the window displays an estimate of the disk s potential for recovery or any reasons that the disk can t be recovered 3 Click Recover The Alsoft DiskWarrior Recovery Edition report displays the recovery results and an image of your recovered disk appears on the Desktop 4 Recover files using the Finder You must copy files from the recovered disk to another disk manually See Work with a recovered disk on page 262 262 Norton SystemWorks featured products Alsoft DiskWarrior Recovery Edition quick start 5 If the Finder displays an error message that it cannot copy all of the files that you select click Continue to continue copying the remainder of the files you selected When the copy operation is complete try to copy the skipped files again in case the error is intermittent and the copy operation can be performed for those files Do not remove your disk from the Desktop at this stage in the process while Alsoft DiskWarrior Recovery Edition is running 6 Click Done Alsoft DiskWarrior Recovery Edition removes your recovered disk from the Desktop Your original damaged disk is untouched If the disk was on the Desktop before you ran Alsoft DiskWarrior Recovery Edition it reappears
141. epairing and recovering disks 179 Get information about disks folders and files Type and Creator information for applications and files The Get Info window displays the following Type and Creator codes for applications and files You can change this information if you need to associate a file with a specific application O Be careful when modifying type and creator codes Setting the wrong code might cause a document to be unrecognized by the application that created it Type Displays the type of the application or file Type distinguishes between applications and documents and different types of documents You can change the type by entering a new type code in the text box Applications always have the type APPL If you cannot open a word processing document changing this type to TEXT might allow it to be opened by any application that can read text documents Creator Displays the creator of the application or file The creator distinguishes one application s documents from another application s documents You can change the creator by typing a new creator code in the text box Application memory For applications the Get Info window displays the following memory requirements Suggested The amount of memory RAM that the application normally uses to run This is determined by the programmer Minimum The minimum amount of memory RAM in which the application can run This is determined by the programmer
142. er Volume Recover PE Select a volume to recover Volume Name Status vo LU M E Select one or Macintosh HD Active System Disk R ECOVER more volumes Fal alu Zip 100 j Search selected volumes Click the Search button at the right to begin searching search _ for FileSaver information on the selected volume 2 Inthe Volume Recover main window select the volume or disk whose information you want to recover If you don t see the disk that you re looking for If you don t see a disk that you re looking for in the Volume Recover list your disk might not be mounted or there might be another problem See If a disk doesn t appear in the list on page 159 If you see a disk without a name or with a name that you don t recognize use the Get Info command to get more information about the disk See About disk information on page 174 170 Examining repairing and recovering disks Recover a disk using FileSaver information If the Finder rejects removable media Sometimes the Finder will try to eject a badly damaged removable disk or it might crash when the disk is inserted In these cases you can bypass the Finder See If the Finder rejects removable media on page 159 Search for FileSaver information When you have located the disk that you want to recover search for FileSaver information To search for FileSaver in
143. erly set This problem can arise through directory corruption and can prevent hardlinks from working Norton Disk Doctor can fix this by resetting the BSD mode The current version of Mac OS X does not use the BSD file bit except when files are hardlinked and so for any nonhardlinked file the file mode should be zero The Mac OS X Finder can experience problems if the BSD mode is set to an invalid value This problem can arise through directory corruption Norton Disk Doctor can fix this by resetting the BSD mode 284 Norton Disk Doctor messages About Norton Disk Doctor messages Using AppleScript with Norton AntiVirus Norton AntiVirus for Macintosh lets you use your AppleScript to run certain features To use this scriptable component you must write an AppleScript script Information on creating scripts is available on your Macintosh OS CD AppleScript is not supported by Symantec Technical Support O Scripting is not available on Norton AntiVirus for Mac OS X v10 1 However the Command Line Scanner can be called with UNIX shell scripts Script commands The following commands are available for use with Norton AntiVirus for Macintosh Script command Description scan Scan the given files and folders for viruses load antivirus Load the Norton AntiVirus Library and Norton AntiVirus Macro Scan Lib unload antivirus Unload the Norton AntiVirus Library and the Norton AntiVirus Macro Scan Library get file of
144. es at once or select individual esti aii on items to update You can also schedule a future LiveUpdate session s amp LiveUpdate EA Somme LiveUpdate m Select items to Customize This Update Session f P s Connect to Symantec check tor new updates update during this 5j and select only the updates you E session Updates all installed Gap eaten ARL na Era onnect to mantec automatical jownloal com ponents and install all available updates Lets you schedule eX Norton Scheduler lt ir ie Set a regular time for your computer to connect specific updates A to Symantec and update your software Date Last Checked Tuesday October 23 2001 Indicates the last Date of Last Update Never update activity Keeping current with LiveUpdate 81 After updating Update everything now Updating all available files is the fastest method to ensure the latest protection for all your Symantec products To update everything now 1 On the Utilities menu click LiveUpdate 2 Click Update Everything Now A status dialog box keeps you informed of the file transfer process See View the 3 Ifyou want to skip a file download click Skip File D i The file transfer takes a few minutes When it is complete LiveUpdate page 82 notifies you Customize a LiveUpdate session If you want to update only one or two items you can select them and omit items that you don t want to update To customize a LiveUpdate session 1 Inthe LiveUpda
145. eseeneeeeees If recovery is NOt SUCCESSLUL ausirian iie niii Rebuild adisk Cire CtOry sisecsseciviesivas cuss cueiseasaaswanedeaneivn ea 10 Contents Chapter 10 Chapter 11 Get information about disks folders and files View file folder and disk information ccccceec cece About disk information cccccccccscscescssssesescscsssssscsssesessssssssess About folder information 0 ccccccccsccsseseecscseesseessscseeeeees About applications and files 0 eeeeeseseeseeseeeeseeeeseeeeseenesenes Recovering missing or erased files Use Fast Find in Mac OS 8 1 9 X raaua n anna 181 Start a Fast Find search Refine Fast Find search criteria w ccccccceececseseeeeeeseseseeeeeees 182 Manage Fast Find search results Customize the found files list Work with found files oo cccecccecscseseeeesseseseessecesssseeees Change file info settings and ICONS eeeeseeseeteseetecneeesneeeees 186 Recover files with UnErase UnErase search methods ccccccesesessssesesessesssesesesesssseseeess Before Using UNErase ou eeseeceescceeeeeesseseeeeseeeeseeneseeseeeeneeesneneaes Stare WHEPAS CHc ccevte niece a a a a caveats ieee E RTA If a disk doesn t appear Mac OS 8 1 9 x WSC QUICK SEATON cece ss Weresnrcteiths vets ne aie niente sane If the file isn t found by Quick Search oo eeeeeseeeseeeeeeeees Manage UnErase search results sorrienni Sort or filter UnErase search results wo eeeeeeseeeeeees View a file s information or conte
146. eseeneneeneeeeneeeenees 281 Using AppleScript with Norton AntiVirus SCFI DU GOMMMAN GS gt peas r E eterna eee 285 13 14 Contents Appendix D Using Norton AntiVirus on a network Notes to the administrator aseda aaa aa 287 Scanning Network drives ou eeeesseseeeeeeseeseseeseeeeseseeseeseseeseeeseeneaeensees 287 Using Norton AntiVirus Auto Protect on a Server seses 288 Preparing an emergency response plan sssssesssierssieessrseessreessreeess 288 Before avirus 1S CEteCted a a a as 289 TRA VITUS Is COLE CLO csscscehsatecsnsdessuzs RRR 290 Service and support solutions Aladdin Systems technical support Dantz Development Corporation technical support Glossary Index Getting started 16 If you have an emergency read through the suggestions in this section before installing Norton SystemWorks for Macintosh When to start from the CD See Before installation on page 33 See Start from the CD on page 33 It s not always best to install Norton SystemWorks for Macintosh if your disk has a problem Do not install Norton SystemWorks on a disk that needs repair or contains lost files Installing Norton SystemWorks could destroy the data that you want to recover If you purchased Norton SystemWorks to maintain your Macintosh and do not currently have a problem you can install Norton SystemWorks for Macintosh The Norton SystemWorks for Macintosh CD contains Mac OS 9 2 x If your disk is dama
147. essage Norton Virus Alert My New Internet Game is infected with SevenDust A B Do you want to repair it ce CEB 2 Look for words that identify the type of problem 3 Select the button of the action that you want to take Repairing is always the best choice It eliminates the virus and restores the infected item automatically If Auto Protect finds a virus and cannot repair the file Auto Protect may not be able to repair an infected file whether or not you have requested Auto Repair To delete an infected file that has been detected but cannot be repaired 1 Inthe Auto Protect alert click Yes to run Norton AntiVirus and scan the file or folder containing the virus See Scan disks folders and files on page 93 2 Inthe scan window you can view more details about the infected file See If Norton AntiVirus can t repair a file on page 110 3 In Mac OS 8 1 9 x take further action as indicated in the scan window If removable media is infected In Mac OS 8 1 9 x when Standard Protection is set Auto Protect ejects infected removable media Bypass this setting by holding down the Shift key while inserting the media To repair the infected media use Norton AntiVirus to scan and repair it What to do if a virus is found 109 If a virus is found while scanning To repair infected removable media 1 Start Norton SystemWorks In the Norton SystemWorks main window click Norton AntiVirus Insert th
148. essage Norton AntiVirus Auto Protect did not have enough memory Norton AntiVirus Auto Protect is already loaded System 8 1 or Power Macintosh is required Auto Protect messages specific to Mac OS X v10 1 Norton AntiVirus Auto Protect could not continue Please reinstall Norton AntiVirus and restart One of the files in library Application Support Norton Solutions Support Norton AntiVirus Engine is missing or damaged Reinstall Norton SystemWorks See Mac 0S X Norton Disk Doctor displays status and error messages when it encounters a n problems or issues during a disk examination Some messages appear page 281 when Norton Disk Doctor is examining a disk in any Mac OS environment and other messages are specific to Mac OS X file and disk operations About Norton Disk Doctor messages There are several types of messages in Norton Disk Doctor In most cases Norton Disk Doctor provides recommendations along with error messages This section lists the most common messages with general explanations Driver Descriptor Map and Partition Map messages The Driver Descriptor Map and Partition Map structures contain information about the drivers that control a hard drive as well as a listing of the locations and sizes of the volumes on a drive The signature block size block count driver count driver start driver size driver type is invalid These problems can prevent volumes from being available No parti
149. ests If a problem is found When Norton Disk Doctor encounters a problem it displays an alert Problem A There is a problem on a DA_G4Harddisk Problem Location and W A major error was found in a file record in the Catalog B tree inti Node 1590 record 8 description of system log has an incorrect data physical length problem The Catalog B tree is a data structure which keeps track of where files are stored on your disk 10 7 37 Recommended Recommend You should fix this problem To fix a major problem on the startup disk action restart your computer from the Norton Utilities CD and run Disk Doctor from the CD f Stop f Skip Available actions The Problem dialog box describes the type of error and the files or other disk elements that are affected If the problem can be fixed Norton Disk Doctor displays the recommended action and lets you decide whether to fix it If Norton Disk Doctor cannot fix the problem it makes a recommendation See About Norton Disk Doctor messages on page 275 If Norton Disk Doctor detects damage it cannot repair but that might be corrected by Volume Recover it displays a dialog box from which you can run Volume Recover See Recover damaged disks with Volume Recover on page 167 To respond to alerts Click one of the following Fix Repair the problem in the selected file and continue with the rest of the tests Fix All Repair the problem in a
150. ete the results are shown in the window The top pane of the window shows a summary of the scan The bottom pane of the window lists any files that were found to have problems gt 00 Norton AntiVirus Somane Norton AntiVirus LLA Ss Scanning for Viruses a gt Files examined 5013 Remaining 29381 Archives examined 0 Remaining 1 File Status Comment Cancel Definitions Date 10 31 01 95 96 Protecting disks files and data from viruses Scan disks folders and files 5 To view details of a selected file click the triangle beside the file 200 NononAntiVirus _ ppr gt smm NortonAntiVirus L JLA wY Scan Done ak v Summary Problems found Repair Files Examined 1 0 in archives ar Total Infected Files 1 0 in archives d Delete File Status Comment gt My Excel File XL Infected Contains a strain of X97M BMV Print Vey Done Definitions Date 11 7 01 If problems are found during a scan See If Norton AntiVirus can t repair a file on page 110 Norton AntiVirus is designed to help keep your computer virus free In most cases an infected file can be repaired automatically In some cases you may need to take further action In Mac OS 8 1 9 x if a virus is found and Auto Repair is enabled the file is automatically repaired In Mac OS X v10 1 the file is automatically repaired if you have Automatic Repair On checked on the
151. etwork drives mounted at the time that the Disks scan runs Scan All Mounted Scans all local and network drives mounted at the time Disks that the scan runs 104 Protecting disks files and data from viruses Perform a scan from the command line 6 7 In the When To Do list specify when the scan should occur Your choices are At Specified Time Lets you decide the time at which the scan occurs At Startup Scans for viruses each time that your computer starts up At Shutdown Scans for viruses each time that your computer shuts down In the How Often list specify the frequency of the scan Your choices are Disabled Saves all settings for the event but never runs it Once Runs the event one time only at the indicated time Hourly Runs the event hourly at the indicated time Daily Runs the event daily on the indicated day Weekdays Runs the event every weekday Mondays through Fridays at the indicated time Monthly Runs the event monthly at the indicated time Always Always runs the event Finish scheduling the scan by typing the correct time and date information This option is not available if the scan occurs at startup or shutdown Click Done Perform a scan from the command line Use the Command Line Scanner to run scans from the command line and to obtain scan reports and save them in your specified destination Create scripts to be incorporated into other UNIX maintenance scripts Protecting
152. f the CPU to execute integer not floating point instructions at the same time that it accesses memory The benchmark is written in such a way that memory access should be able to execute at the same time that all intervening computations are performed A high level benchmark that sorts a large array of instructions using a quick sort and insertion sort hybrid algorithm This makes heavy demands on memory and looping constructs Enhancing performance and security 231 Test performance in Mac OS 8 1 9 x Tree A high level benchmark that builds a large sorted binary tree by repeated insertion Good caching and memory bandwidth can speed this test considerably Search A high level benchmark that performs a sophisticated string searching algorithm that makes extremely heavy demands on memory in a partially sequential way This test is designed to access memory in a way that most computers cannot cache effectively without a substantial amount of cache memory About Video benchmark tests The Video benchmark tests measure the speed of frequently used video operations such as scrolling drawing text and moving images on the screen Specifically they test the speed at which common QuickDraw operations are performed You can use the Video benchmark tests to estimate screen drawing at different video settings For example if you only use a word processor most of the time try reducing the bit depth for colors number of colors and
153. f the disk as well as the disk s format HFS or HFS Extended and the number and size of allocation blocks on the disk 3 Select one of the following advanced options View Displays a detailed view Current Displays the current fragmentation in the disk map Final Displays how the disk will look after optimization About the disk map The disk map indicates which parts of the disk are occupied and which are free and lets you follow the optimization progress After Speed Disk checks the disk the map is redrawn with each file type shown in a different color or in shades of gray on grayscale monitors White space indicates areas of the disk on which no data is stored If the map is too large to fit in the window you can scroll up and down to view disk map activity View details in the disk map Use the Detail View to view details of each block in the disk map When you move the cursor over the disk map the cursor becomes a small magnifying glass with which you can see the Detail View The Detail View displays the block number and after Check Disk is run the file name and type of file under the magnifying glass If you have already run Check Disk the Detail View window also reports the name and type of file that occupies the block under the cursor To view the color legend In the lower left of the Detail View window click the Kind triangle To view all of the file types that are identified by the disk map In the
154. f you have more than one disk or partition mounted select the disks that you want to search Click Next Depending on the search that you selected you may be prompted to provide additional information For more information about specific requirements see the section in the online User s Guide for the search that you are performing Appendices 268 The following messages might be encountered when you are running Norton AntiVirus or Norton AntiVirus Auto Protect Angle brackets lt gt identify variables or file names Mac OS 8 1 9 x and Mac OS X v10 1 messages The entered subscription code is not valid Please retype in the 9 character subscription code again You entered a virus definitions subscription code incorrectly Try typing the number again The passwords did not match Please try again The second password you typed does not match the first one That password is incorrect Please try again You typed an incorrect password If you forgot your password see Troubleshooting in Norton AntiVirus for Macintosh on page 143 The software to be installed requires Administrator or higher level access privileges Enter your administrator password 270 Norton AntiVirus for Macintosh messages Mac OS 8 1 9 x and Mac OS X v10 1 messages See General Macintosh troubleshooting on page 148 See About Report Preferences on page 133 and General Macintosh troubleshooting on page
155. firewall rules vulnerability assessment products utilize updated vulnerability data etc collectively these are referred to as Content Updates You may obtain Content Updates for any period for which you have purchased a subscription for Content Updates for the Software including any subscription included with your original purchase of the Software purchased upgrade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit you to obtain and use Content Updates 3 SIXTY DAY MONEY BACK GUARANTEE If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty 60 day period following the delivery to you of the Software 4 LIMITED WARRANTY Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software
156. first scan with the new virus definitions will be slower 148 Troubleshooting in Norton AntiVirus for Macintosh General Macintosh troubleshooting I m having trouble updating virus definitions using LiveUpdate In some rare cases such as immediately after the emergence of a new virus the LiveUpdate servers may be very busy and it may be difficult to get a connection In such cases keep making connection attempts and you should eventually be successful When using LiveUpdate make sure that your Internet connection is working by testing the connection with your application such as your Web browser General Macintosh troubleshooting In Mac OS 8 1 9 x if you experience a problem starting your Macintosh after installing Norton AntiVirus there may be a conflict with other extensions on your computer Follow the procedures below to troubleshoot the problem You should try restarting your computer with Extensions disabled Extensions may conflict for one or more of the following reasons There may be more than one copy of the System file on the same partition A file may be damaged The files may need to be loaded in a different order One of the files may need to be updated Troubleshooting in Norton AntiVirus for Macintosh 149 General Macintosh troubleshooting Other troubleshooting steps Here are some other steps that you can take to resolve problems with your Macintosh Reinstall or upgrade the System software
157. forever The Norton Utilities will not be able to recover the information later Enhancing performance and security 239 Wipe items on your disks Wipe items on your disks See Work withthe Wipe Info can eradicate a single file or a folder that is filled with files Wipe Info Trash on page 241 To wipe a file or folder 1 Inthe Wipe Info main window click Wipe File Folder 2 Selecta file or folder to delete 3 Click Wipe You are asked to confirm the deletion 4 Click Wipe Wipe Info erases the selected file or folder permanently To wipe an entire disk 1 Inthe Wipe Info main window click Wipe Disk In the drive selection dialog box select a disk drive Click Wipe Disk When prompted type a new name for the disk Click Wipe Wipe Info erases the entire selected disk permanently vu F W N You can wipe any USB SCSI or IDE device such as a FireWire Syquest or Zip drive internal or external hard disks and so on If the device is large the wiping process might require a significant amount of time to complete 240 Enhancing performance and security Wipe items on your disks All known deviceson ATA Bus 0 IDO Hard Disk001 the bus To wipe a device 1 2 Start Wipe Info On the Wipe menu click Wipe Entire Device The Select Device window lists available devices Select Device Look for other devices Device ID Volumes ATAPI Bus 1 ID O Norton Uti
158. formation General disk information includes the name of the disk that you selected the kind of disk or device drive it is such as HFS Extended SCSI ATA USB FireWire or floppy disk or a disk that is accessed over a network the size of the disk the amount of used and free space on the disk the total number of files and folders on the disk the dates the disk was created and last modified and any disk comments Inserted comments appear in the Finder Get Info window Finder flags for disks The following Finder Flag information is available for disks in the Get Info window Custom Icon Whether the disk has a customized icon Name Locked Whether the disk name is locked or can be renamed from the Finder If the disk is locked you cannot assign a customized icon to it Volume information for disks The following information is available for volumes in the Get Info window Allocation Block Size The number of allocation blocks on the disk Spared Allocation Blocks The number of defective allocation blocks on the disk You cannot write to these blocks If this number is not zero consider reformatting your disk Examining repairing and recovering disks 175 Get information about disks folders and files Device Info for disks The following Device Info is available in the Get Info window Number of ATA buses SCSI disks only The SCSI bus on which this device resides SCSI disks only The SCSI ID n
159. formation 1 Inthe Volume Recover main window select the disk to recover 2 Click Search If an expected FileSaver file isn t found See Rebuild a disk directory on page 171 See Protect disks with Norton FileSaver updates on page 62 If the located FileSaver information is not for the volume that you want to recover or if you think there is more recent FileSaver information for the volume Volume Recover can search for more FileSaver files To search for more files Inthe Volume Recover search results window click Search More If FileSaver information is still not found Volume Recover can search the entire physical device If Volume Recover still can t find FileSaver information or the FileSaver information is more than one week old try rebuilding the disk s directory If no suitable FileSaver files are found ensure that in the future your FileSaver files are up to date Ensure that Norton FileSaver is configured to protect your files and volumes Recover a disk using FileSaver information After starting Volume Recover and locating a FileSaver file complete the restoration of your disk Always select the most recent FileSaver file unless you know that your disk was damaged before the date and time that the file was saved Examining repairing and recovering disks Prepare the recovered disk for use To restore a disk using FileSaver information 1 Select a FileSaver information file 2 Click Restore
160. g box to specify the structural parameters for the disk volume you want to recover The structural parameters include the starting sector of the partition the number of blocks in the volume the allocation block size and the first block in the volume bitmap See Service and If you need help determining the structural parameters of a missing disk support solutions ph pagea Symantec Technical Support might be able to help Use this procedure after you have tried searching for the device while running Norton Disk Doctor UnErase or Volume Recover See Search available devices to locate a disk on page 68 To add a custom disk in Mac OS 8 1 9 x 1 Inthe Add Disk dialog box click Custom Custom Disk Physical Info Starting Sector of Partition 16 Logical Info Number of Blocks In Yolume 500024 Blocks start at sector 01 Allocation Block Size 24 2 Inthe Custom Disk dialog box in the Physical Info and Logical Info fields type the disk structure parameters if you know them 3 To view an estimated level of confidence that your entered parameters match the structure of the disk for which you re searching click Evaluate Norton SystemWorks basics 71 Maintenance checklist 4 Click OK to close the evaluation dialog box 5 Click OK to add the disk to the Add Disk dialog box list If you still can t mount the disk or partition there is proba
161. ged or contains erased files that you want to recover you can perform the most effective repairs when you restart from the Norton SystemWorks for Macintosh CD When you restart from the CD you can install Norton SystemWorks for Macintosh 18 Emergency assistance Identify your problem Identify your problem Use the following checklist for emergency advice For a description of all Norton SystemWorks tools see What tool should I use for my problem on page 19 Problem Recommendation You think you have a virus Your computer won t start from your normal startup disk or you see the message Do You Want To Initialize after starting from the CD You see a folder with a blinking 9 You need to repair a disk or recover data If you have not installed Norton SystemWorks restart from the Norton SystemWorks for Macintosh CD and scan your computer for viruses See Scan for viruses on page 35 If you have already installed Norton SystemWorks and Auto Protect informed you that your computer has a virus respond to the alert See If Auto Protect finds a virus on page 107 If a file is infected repair or delete it See Repair infected files on page 110 Ensure up to date protection by regularly updating your virus definitions and scanning your hard disk See Protecting disks files and data from viruses on page 93 In response to the message click No or Cancel Restart fr
162. grays to increase screen drawing speed and then compare the Video benchmark test ratings On some computers reducing the bit depth of the built in video display can increase overall performance on all types of computations not just screen drawing Monitor resolution also significantly affects these tests Video is faster with a resolution of 640 x 480 than with a higher resolution such as 1024 x 768 Video benchmark settings The Video benchmark settings are designed to measure frequently used video operations For example scrolling operations are emphasized in the overall video rating because they are heavily used Note that as the video bit depth is reduced video performance increases If you compare video 232 Enhancing performance and security Test performance in Mac OS 8 1 9 x performance on two different computers test at the same video bit depth The following are the Video benchmark settings Draws lines of varying slopes and colors The video circuitry of some Macintosh computers is optimized for drawing lines CopyBits small aligned small misaligned large aligned large misaligned Measures how fast bits can be moved around on the screen using the CopyBits ROM routine which is heavily used in screen drawing The small cases are 32 x 32 pixels the size of a large icon The small cases are significantly impacted by the overhead of opening and setting up QuickDraw The large cases minimize this
163. h way the conversion goes A single precision floating point number is 32 bits Because of differences in the floating point formats that are supported on various computers a double precision number varies in size For double precision the tests use the fastest format available that is at least 64 bits in size Absolute Value Square Root And Log 10 Measure the absolute value square root and logarithm in base 10 respectively of a double precision number Display disk activity in Mac OS 8 1 9 x Use DiskLight to keep informed of disk read and write activity even when it appears that no processes are running Normal disk activity is a good indicator of your computer s general health Although some disk drives have external lights that indicate disk activity you might not see the light if your computer is under your desk or in another location You might not want to look away from the screen to view the disk activity Also PowerBook and iBook disk drives are quiet and do not have a light 236 Enhancing performance and security Display disk activity in Mac OS 8 1 9 x Use DiskLight to Monitor disk drive and other device activity Verify that applications are working and have not crashed during long periods when they might be working with data on a disk Normally DiskLight flashes when you open a disk folder file or document when your Macintosh is reading data off the disk The icon changes
164. hat appears retype the password 7 Click OK 8 Click Done A padlock icon appears next to the protected features 140 Customizing Norton AntiVirus for Macintosh Manage virus like activities Change your password Once you ve established a password you can change it To change your password 1 On the Preferences menu click Menu Security Type your current password when prompted Click Set Password Type the new password Click OK In the dialog box that appears retype the new password Click OK Click Done O N nw F WN Remove password protection If you no longer want password protection for some or all of the features you previously protected you can remove the protection To remove password protection 1 On the Preferences menu click Menu Security 2 Type your password when prompted 3 Inthe Menu Security dialog box do one of the following Select the items that have a padlock icon next to them Click the menu title to unlock an entire menu The padlock icon disappears 4 Click Done Manage virus like activities See About Alert Preferences on page 131 The Exceptions List does not apply in Norton AntiVirus for Mac OS X v10 1 You can edit the list of virus like activities that you want Auto Protect to ignore The Exceptions List contains conditions or activities that would normally be flagged as virus like which you have told Auto Protect to remember This list also inclu
165. he internal hard disk and examine the external devices with Norton Disk Doctor SCSI device conflicts Macintosh computers locate and communicate with SCSI devices such as hard disks scanners and CD ROM players by using a SCSI ID number The SCSI devices are connected to each other creating a chain through which the computer can communicate with any device Each device must have a unique ID from 0 the last device in the chain to 6 the first device 248 Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your problems in the chain Most Macintoshes now use IDE drives but on older Macs with built in SCSI devices the computer is always device number 7 the internal hard disk is usually 0 and a factory installed CD ROM drive is usually 3 Most external hard disks and other SCSI devices have a switch on the back with which you set the ID number Depending on the type of SCSI card that you have installed in your computer you can have between 6 and 16 SCSI devices on a single SCSI bus To resolve SCSI device ID conflicts 1 Check each SCSI device to make certain that it has a unique ID number from 0 to 6 2 Iftwo numbers are the same reset one device to an unused number and restart your computer If you have multiple SCSI buses make sure that no two devices on the same bus have the same ID SCSI termination problems A terminator is a small piece of hardware that fits over the SCSI port connects
166. hile others replicate only in memory to affect a computer s performance An action that is performed on disks to prevent viruses from infecting them To write protect a 3 5 inch floppy disk slide the tab on the back of the disk to uncover the hole through the disk Also referred to as a locked disk or read only disk Index A Absolute Value Square Root and Log 10 FPU benchmark 235 accessing preferences 120 121 Activity Log customizing 133 Add Custom Disk command 68 administrator network 287 Adobe Acrobat Reader using with User s Guide PDF 52 Aladdin Spring Cleaning 255 264 Aladdin Systems support information 295 Alert preferences 131 133 alerts 107 113 file changed 112 Norton Disk Doctor 275 Norton FileSaver 66 virus like activity 112 113 alias files and Wipe Info Trash 241 identified 178 All Read and All Write benchmark 234 allocation blocks displaying 174 Alsoft DiskWarrior Recovery Edition See DiskWarrior America Online connecting before LiveUpdate 79 connecting to Symantec Web site 50 anchor files unmovable in Speed Disk 214 anchor specifications in Speed Disk Profile Editor 221 Apple Guide Help 73 AppleScript using with Norton AntiVirus 285 AppleTalk 287 application registering 48 applications displaying information for 177 179 opening with Fast Find 185 187 sharing on networks 178 automatic protection turning off or on with Control Strip 60 Auto Protect Control Strip module 60 descript
167. ile to recover select a destination for the recovered file Although you can recover an erased file to the same disk it is safer to specify a Zip disk or other removable media a network disk or another hard disk if you have one When you recover to the same disk you jeopardize your chances of recovering other erased files If your Macintosh has an internal floppy disk drive UnErase can recover files to floppy disks It can t recover files to floppy disks in external USB floppy compatible devices If you are recovering a file to a floppy disk and the file is larger than a single disk be sure that you have enough floppy disks to hold the recovered file UnErase automatically splits large files across as many disks as necessary Use UnErase to rejoin the files later To recover a file or folder 1 Inthe UnErase Search results list select one or more items 2 Click Recover 3 Select a disk on which to save the recovered files If the destination disk doesn t have enough space UnErase splits the file Names or numbers of files being recovered Name of the volume from which you are recovering Select a location for the recovered files Recovery Destination You are recovering sleep out Disk you are recovering from i DA_CA_OS XK Selecta disk to recover ta WARNING Recovering a file to the same disk as the source file may reduce the chance of recovering the file Techpubs zip 100 Confirm and S1MB free on d
168. ileSaver data Be sure to keep FileSaver files up to date When to use Norton Disk Doctor Examine your disks with Norton Disk Doctor regularly for example before you back up your data files and before you run Norton Speed Disk In Mac OS 8 1 9 x Norton FileSaver scans for problems on your hard disk If it notifies you that you should run Norton Disk Doctor do so as soon as possible 154 Examining repairing and recovering disks Use Volume Recover in Mac OS 8 1 9 x Use Volume Recover in Mac OS 8 1 9 x See Recover damaged disks with Volume Recover on page 167 Use Volume Recover in Mac OS 8 1 9 x or when you have started from the CD if your disk Is damaged and doesn t appear on the Desktop Doesn t appear in the Norton Disk Doctor UnErase or Volume Recover windows Has been reinitialized or accidentally erased or if you changed your partition structure using driver software In Mac OS 8 1 9 x Norton Disk Doctor might advise you to use Volume Recover to recover directory structures or partition information Consider using Volume Recover if you have accidentally erased so many files that Norton FileSaver does not track them all individually for example if you accidentally deleted a folder that contained many files The examination and repair process See Set Norton Disk Doctor test preferences on page 155 See Run Norton Disk Doctor tests on page 159 See Manage examination res
169. in their protection on the expected locations To accommodate this requirement disk without uninstalling the application customize a Speed Disk profile See Customize optimization on page 214 Start Speed Disk Speed Disk runs in Mac OS 8 1 9 x If you want to optimize your startup disk you must start from the CD or another disk To start Speed Disk 1 Inthe Norton SystemWorks main window click Speed Disk 2 Inthe dialog box that appears read the cautionary message 3 To prevent the dialog box from appearing again check Don t show this alert again 4 Click OK When you start Speed Disk the available disks appear in the window On the selected disk s map used areas appear in black and free areas in white 210 Enhancing performance and security Optimize a disk View fragmentation status See Defragment files on page 211 In the upper right of the Speed Disk window is a list of mounted disks and their fragmentation levels You cannot optimize your startup disk the Speed Disk application disk or a locked disk Small icons to the left of disk icons indicate the disk s potential for optimization Macintosh icon The disk contains open Mac OS System files and can t be optimized Application icon The disk contains the Speed Disk application and can t g be optimized Lock icon The disk is locked and can t be optimized or 3 defragmented Optimize a disk When you have identified th
170. in which files that are received during a file transfer are stored A method of exchanging messages and files with other people via computer networks A popular protocol for sending email is Simple Mail Transfer Protocol SMTP Popular protocols for receiving email are Post Office Protocol 3 POP3 and Internet Message Access Protocol 4 IMAP4 Web based email services use HyperText Transfer Protocol HTTP for sending and receiving email A file that contains program code that can be launched Generally includes any file that is a program extension or a system file A storage device that is connected to a network that gives network users access to shared programs and data files A four character code that is stored in a file usually with a creator code Programs use this code to determine if a file is in a format that can be read by the program A device that reads data from and writes data onto a disk Glossary 301 lA graphic symbol that is used to represent a file folder disk or other entity A file that contains a virus A decentralized global network that connects millions of computers Any virus that Norton AntiVirus can detect and identify by name A group of computers that is connected for the purpose of sharing resources The computers on a local area network are typically located within a defined physical space such as a single building or section of a building A term that refers to your
171. inal object such as a file folder or disk to it because of the access permissions established in Mac OS X v10 1 Have the person who installed the software create an alias and place the alias in an area to which you have access You can then drag the alias to the location that you want Protection problems A file on the disk may be damaged or Norton AntiVirus ran out of memory or some other error occurred during scanning To determine if a file is causing the problem 1 Start Norton SystemWorks 2 Inthe Norton SystemWorks window click Norton AntiVirus 3 On the File View tab click the drive triangle to display the folders inside 4 Scan the folders one at a time to determine where the problem is occurring 5 Scan your disk again from the Norton AntiVirus main window You may also want to examine the disk using a program such as Norton Disk Doctor part of Norton Utilities for Macintosh In Mac OS 8 1 9 x if you have large files or a large number of files you may need to raise the memory allocation for Norton AntiVirus To increase memory allocation in Mac OS 8 1 9 x 1 Close Norton AntiVirus Select the Norton AntiVirus icon On the File menu click Get Info FW N In the Preferred Size field increase the memory allocation Troubleshooting in Norton AntiVirus for Macintosh 147 Protection problems In Mac OS X v10 1 Norton AntiVirus scans only those files for which your account has access privileges You can do o
172. infected files only All examined files Lists every scanned file and reports whether a problem was found or not When this option is selected scanning may take longer on some computers Customizing Norton AntiVirus for Macintosh 135 About Compression Preferences 4 Inthe Which Alerts to Log box select the Activity Log Preferences that you want Your choices are None Does not log any alerts in the Activity Log All Logs virus warnings and virus like activity alerts in the Activity Log Set Activity Log Specifies a location for the Activity Log You can also specify a different name for the file using this option The default name is Norton AntiVirus Activity Log Clear Current Log File Clears the contents of the Activity Log file 5 Click Save View the Activity Log to see the results of your settings The Activity Log contains the alerts that you specified to log To view the Activity Log 1 Inthe Finder locate the file 2 Double click the file to open it in the program that you specified as the File Creator in the Report Preferences dialog box The default program is SimpleText About Compression Preferences Norton AntiVirus can scan different types of compressed files unless you changed the compression setting when installing Norton AntiVirus automatically scans all StuffIt compressed files In addition Norton AntiVirus scans other types of compressed files using StuffIt technology from Aladdin Sy
173. information about the structure of the Catalog and Extents B Trees which contain information about the files on a volume If you see one of the following messages you might have found some files or folders to have been inaccessible The tree depth node size key length tree attribute flags is are incorrect The number of nodes free node count tree bitmap root node number first leaf node number last leaf node number leaf record count tree header structure is incorrect These messages are caused by problems with any B Tree header They indicate damage to your disk directories and they might cause problems if you re trying to mount a disk messages The Catalog tree contains essential bookkeeping information including the physical locations names and sizes of files and folders It also contains data such as file types and creators and the number of files contained by a folder The following are Catalog tree messages General tree error When this error occurs you might have seen a message that the disk cannot be mounted because it cannot be found 277 278 Norton Disk Doctor messages About Norton Disk Doctor messages There is no root directory This error indicates that an important part of the Catalog B Tree is damaged or missing Record messages This error indicates damage to your directories The record has an incorrect key length incorrect key incorrect length The record is out of o
174. ins a strain o Definitions Date 10 11 00 See If a virus is If the infected file can t be repaired Norton AntiVirus advises you on found while sanning on how to proceed when you click the infected file page103 6 Click Done 7 Onthe File menu click Quit Examine your startup disk To ensure that your startup disk has no problems examine it before installing Norton SystemWorks Installing Norton SystemWorks for Macintosh 37 Before installation To examine your hard disk See Start fromthe 1 Start your computer from the Norton SystemWorks for Macintosh CD CD on page 33 In the CD window double click Norton SystemWorks 3 Inthe Norton SystemWorks window click Norton Disk Doctor Norton Disk Doctor SSS SSS f AE S NortonDiskDoctor 4 Select the items to check then click Examine Condition ll Macintosh HD a Format Mac 0S Extended HFS Where ATA Bus 2 IDO E Power Mac G4 Install Format Mac 0S Standard HFS Where ATAPI Bus 0 IDO Ea Zip 100 Format Mac OS Standard HFS Where ATAPI Bus 0 ID1 A Reports See Locate 4 Inthe Norton Disk Doctor window select your startup disk Hee pes oe If a drive doesn t appear in the Norton Disk Doctor window it might be page 67 damaged 5 Click Examine Norton Disk Doctor prompts you to save an Undo file so that you can reverse repairs that No
175. installing Norton SystemWorks try restarting from the CD and installing Norton AntiVirus again My Macintosh continually starts from the CD can t remove the CD If your computer continues to start from the CD use the Startup Disk Control Panel to reset the computer To restart your computer from the hard drive 1 Inthe Startup Disk Control Panel make sure that your hard disk is selected 2 On the Special menu click Restart 3 When you hear the startup chime press the eject button on your CD ROM drive to eject the CD Your computer should now start from the hard disk 144 Troubleshooting in Norton AntiVirus for Macintosh Startup problems can t install Norton SystemWorks for Mac OS X v10 1 You must start your computer in Mac OS X v10 1 to run the Norton SystemWorks for Mac OS X v10 1 installer And you must know your administrator password to install Norton SystemWorks Library file error message If you experience problems with library files immediately after installing you might still have incompatible files from a previous version of Norton AntiVirus for Macintosh Delete the Norton AntiVirus Additions folder from the Extensions folder in your System Folder and reinstall Norton SystemWorks Startup problems Startup problems could be due to problems with your computer with Norton AntiVirus or with settings that you have made Norton AntiVirus Auto Protect fails to load when start my Macintosh If Auto P
176. ion 59 finds and repairs viruses 107 fine tuning performance 61 messages 273 274 on server 288 protection levels 44 turning off 60 B backing up before using Speed Disk 206 damaged disks before recovering 163 data before optimization 208 Index benchmarks Absolute Value Square Root and Log 10 FPU 235 Bit Shifts 230 BlockMove Aligned Misaligned 230 Branches 230 CopyBits 232 Disk 232 Video 231 Bit Shifts benchmark 230 BlockMove Aligned Misaligned benchmark 230 blocks bad reformatting disk as last resort 252 unmovable in Speed Disk 214 viewing numbers in Speed Disk 213 Branches benchmark 230 B Tree header messages Norton Disk Doctor 277 node Norton Disk Doctor messages 277 Norton Disk Doctor test 157 Bypass Deletion Tracking hot key 65 Bypass Update hot key 65 C cables checking 244 cache cards and System Info 229 Catalog tree b tree Norton Disk Doctor test 157 nodes placement after Rebuild Directories 172 Norton Disk Doctor messages 277 UnErase search option 199 CD availability for newest Macintosh models 34 contents 52 ejecting on restart 48 Mac OS System folder 51 User s Guide PDF 74 using to restart 34 using with Rebuild Directories command 172 when to use for restart 17 CD ROM Mastering Speed Disk profile 215 changing file signature codes 184 187 file folder disk information 172 179 Norton Disk Doctor default settings 156 Norton FileSaver Hot Key combinations 65 password 140 System Info
177. ion instructions To read the Read Me file 1 Insert the Norton SystemWorks for Macintosh CD into your CD ROM drive 2 Open the install folder for the version of Norton SystemWorks that you are installing 3 Double click SystemWorks Read Me Start from the CD Start from the Norton SystemWorks for Macintosh CD and use Norton Disk Doctor to scan for viruses and to detect and repair disk problems If you are installing in Mac OS 8 1 9 x restart from the CD to ensure that no system extensions will cause conflicts during installation 34 Installing Norton SystemWorks for Macintosh Before installation To start your computer from the Norton SystemWorks for Macintosh CD Insert the Norton SystemWorks for Macintosh CD into the CD ROM drive 1 Restart your computer from the Norton SystemWorks for Macintosh CD by using one of the following methods On the Special menu in Mac OS 8 1 9 x or the Apple menu in Mac OS X v10 1 click Restart then press C until Welcome to Mac OS appears Mac OS X v10 1 On the Apple menu click System Preferences In the System Preferences window click Startup Disk Click Norton SystemWorks 9 2 1 on Norton SystemWorks CD and click Restart If prompted click Save and Restart The Norton SystemWorks for Macintosh desktop pattern appears in the background Mac OS 8 1 9 x If your Macintosh has a third party CD ROM drive on the Apple menu click Control Panels gt Startup Disk Double click No
178. ipe operations use the Security Wipe option until you uncheck it To configure Security Wipe 1 In Wipe Info on the Options menu click Security Wipe Options 2 Select one of the following wipe options Text Security Wipe uses patterns of text characters to wipe the disk Hexadecimal Security Wipe uses patterns of hexadecimal characters to wipe the disk Work with the Wipe Info Trash You can create a Wipe Info Trash can on the Desktop to work in conjunction with the regular Trash To create a Wipe Info Trash can In Wipe Info on the Options menu click Create Wipe Info Trash The Wipe Info Trash icon appears on the Desktop Drag files or folders here for a secure immediate deletion Pipe fame Fresh i The Wipe Info Trash lets you destroy unwanted data without having to start Wipe Info each time The Wipe Info Trash behaves differently than the usual Trash If you drag an alias to the Wipe Info Trash you destroy the file that the alias 242 Enhancing performance and security Work with the Wipe Info Trash represents not the alias If you want to discard an alias but keep its file or folder do not use the Wipe Info Trash To use the Wipe Info Trash Do one of the following Wipe a file or folder immediately Drag a file or folder or its alias to the Wipe Info Trash Wipe the free space on a disk Drag the disk icon to the Wipe Info Trash To delete an alias 1 In the Wipe Info main win
179. ir of infected files More protection for your computer with a designated Universal SafeZone that scans all files that are saved to disk Norton SystemWorks features Norton SystemWorks for Macintosh combines protection repair and prevention features It protects your data from viruses and other malicious code It helps you solve and prevent disk problems recover deleted files repair damaged disks and optimize hard disk performance It also lets you keep your virus protection and program components up to date over the Internet About Norton Utilities for Macintosh Unexpected problems can negatively affect the best protected computer The logical structures of your hard disk might become corrupted You might accidentally delete an important file or an entire folder of important files A crash might erase startup and configuration settings making your computer unusable Norton Utilities provides the best chance of recovering from these problems About Norton SystemWorks for Macintosh Norton SystemWorks features Some Norton Utilities tools work most effectively in Mac OS 8 1 9 x and are not installed in Mac OS X v10 1 Other tools have versions that are unique to Mac OS X v10 1 All of the utilities and the environments in which they work are described in the following table Finds and repairs disk problems Even when your hard disk won t restart you can restart from the Norton SystemWorks for Macintosh CD and use Norton Disk Doct
180. is link to get the latest information for your installed software To read Late Breaking News See To connectto 1 Connect to the Internet i EN If you use America Online AOL to connect to the Internet you need page 51 to connect to it first 2 Doone of the following If you are using Mac OS X v10 1 in the Norton Solutions folder double click Late Breaking News Your default Internet browser displays the Symantec Macintosh products page If you are using Mac OS 8 5 9 x in the Norton SystemWorks for Macintosh folder double click Late Breaking News to display the Symantec Macintosh products page in your default browser If you are using Macintosh OS 8 1 start your browser and navigate to the Symantec Web page www symantec com consumer_products home mac html If you connect to the Internet through America Online If you use America Online AOL as your Internet Service Provider ISP you must connect to AOL before you go to the Symantec software registration page or view Late Breaking News Use this procedure if your Internet Control Panel has its Default Web Browser set to America Online Installing Norton SystemWorks for Macintosh 51 After installation To connect to the Symantec Web site via AOL 1 Logon to AOL 2 On the AOL Welcome page click the AOL Internet browser 3 Move the AOL browser and any other open AOL windows out of the way 4 In the Norton SystemWorks window do one of the following Dou
181. is option is not selected Norton AntiVirus lists each file it could not scan because it was denied access Application that defines the format in which you want reports saved 3 Close the window to save your changes 120 Customizing Norton AntiVirus for Macintosh About Custom Preferences About Custom Preferences You can change a wide range of settings for the way Norton AntiVirus Auto Protect and the Norton AntiVirus program behave Access Custom Preferences in Mac OS 8 1 9 x Select an icon in the list Scroll to view more Preferences icons The Custom Preferences dialog box lets you configure scanning Auto Protect behavior removable media scanning alert types SafeZone areas virus like activities compression file types and report file types The left side of the Preferences dialog box contains sets of options that you can customize To access Custom Preferences 1 Inthe Norton AntiVirus main window click Preferences 2 Ifthe General Preferences dialog box appears click Custom Preferences NortonAntiVirus NG V H select to open Apple T Floppy Scan Guide Help Q When floppies are inserted for o Prohibit floppy insertion Preferences Floppy Scan 9 SafeZone Mw Scan floppies M only allow eject when infected Mw Cancel scans using command per iod Treat all removable disks as floppies oO Treat CDs and DVDs as floppies M
182. isk DE complete C Cancel Y Recover the recovery 4 Click Recover UnErase recovers the files and displays a status message When UnErase recovers a file using a Quick Search or Catalog Search it creates a folder with the same hierarchy and name as the last folder in Recovering missing or erased files Restore recovered files which the file resided This folder is placed within a folder called Recovered Files If you have previously dragged a file to the Trash and then emptied the Trash UnErase attempts to determine the folder from which the file was originally taken However if necessary UnErase creates a Trash folder inside of the Recovered Files folder Do not confuse this folder with the original Trash Restore recovered files Some files need additional treatment before they are fully restored You might need to join a file s data and resource forks on some file types or rejoin segments of a large file that was split into segments during recovery Join data and resource forks Match data and When you recover an erased file that has a resource fork and a data fork you might have to rejoin the two parts to restore the file to its original condition In a File Type search UnErase lists each fork as a separate file A data fork is the part of a file that contains text graphics or other modifiable information that you want to recover Most document files have only a data fork although some have data and resou
183. isk before mastering Recently Used Defragments the most recently used files and places them Files next to free space Does not optimize the disk Use this profile to defragment frequently used files Disk Resizing Like CD ROM Mastering but places items in the Trash and Temporary Items folders next to free space Useful when preparing to resize a partition that was created by formatting software Speed Disk 3 2 Uses the optimization pattern from Speed Disk 3 2 The Speed Disk 3 2 profile uses fewer file types than the other profiles If you optimize a disk with this profile and then check the disk using another profile the disk might not appear to be optimized 216 Enhancing performance and security Customize optimization About the Speed Disk Profile Editor In a Speed Disk profile file types are associated with categories Categories are defined by criteria such as frequent and infrequent usage When Speed Disk is optimizing a disk it refers to the active profile to place each file according to its associated category You can use the Speed Disk Profile Editor to view the built in profiles and to create your own profiles In a profile you can specify the order of Speed Disk categories and associate files with categories Create a Speed Disk profile The Speed Disk Profile Editor lets you create profiles so you can control file placement during optimization In a profile you match file and folder types with their ca
184. isks Run Norton Disk Doctor tests If you are unsure about a repair decision skip it After the examination print the Norton Disk Doctor Report and refer to it when you examine the disk again Save an Undo file in Mac OS 8 1 9 x In Mac OS 8 1 9 x Norton Disk Doctor repairs directories during its examination and it is possible that a repair might cause an unwanted result Not all repairs can be undone Use the Undo file to attempt to undo orton Disk Doctor repairs and return your hard disk to the state before orton Disk Doctor repaired the damage that it found By default Norton Disk Doctor prompts you to specify a location to which to save the NDD Undo Files If you restarted from the CD or have set your Preferences to Always Ask For An Undo File Location Norton Disk Doctor might prompt you to specify a location Save the Undo file to a disk other than the one that you are examining It is better to bypass the creation of an Undo file than to risk overwriting data on a damaged disk If the Choose Location dialog box shows no option other than your damaged disk or the Norton SystemWorks for Macintosh CD cancel the selection orton Disk Doctor continues to examine and repair your disk without creating an Undo file Examine disks See Examine your In Mac OS X v10 1 if major problems are found on your startup disk st al on restart your computer from the Norton SystemWorks for Macintosh CD and run Norton Disk Doctor from the CD
185. istered users so be sure to register your copy of Spring Cleaning and iClean After registering you will be notified of upgrades new products and special offers from Aladdin There are four ways to register Register online at www aladdinsys com register index html In the iClean iSupport menu click Software Registration Fill out the postage paid registration card and mail it to Aladdin Call Aladdin customer service at 831 761 6200 Requesting technical support Registered users may also contact Aladdin technical support via our online support service phone fax or mail Please be sure to have the following information available prior to calling or include it in your email fax or letter Write down your questions or have a clear idea of the problem Be prepared to duplicate the problem Write down the steps you took that caused the problem 296 Aladdin Systems technical support Contacting Aladdin Systems Be prepared to give the following information Any error messages Your computer model Your Mac OS version system version The amount of RAM installed on your machine Your Spring Cleaning or iClean version number and registration number Contacting Aladdin Systems You can contact Aladdin Systems through the Internet by fax by phone or through the postal system Web www aladdinsys com support email service aladdinsys com Fax 831 761 6206 Phone 831 761 6200 Mail Aladdin Systems Inc
186. jan horses including macro viruses and repairs damaged files It monitors your computer for any unusual symptoms that may indicate an active virus It also checks for viruses every time you use software programs on your computer insert floppy disks or other removable media use the Internet or use document files that you receive or create An expanded online version of the User s Guide and the HTML Help file can be viewed with the Apple Help Viewer See Access Help on page 73 Context sensitive interactive Help that explains and guides you through many activities See To use Apple Guide Help in Mac OS 8 1 9 x on page 73 About LiveUpdate See Keeping LiveUpdate updates all Symantec products that are installed on your ee computer as well as its own program files If you have Norton AntiVirus page 77 installed LiveUpdate also updates the files that are used by Norton AntiVirus to keep your virus protection current It connects to the Symantec Web site via the Internet and retrieves program updates About Norton Scheduler In Mac OS X v10 1 Norton Scheduler schedules automatic Norton FileSaver and LiveUpdate events See Schedule future updates in Mac OS 8 1 9 x on page 83 About Norton SystemWorks for Macintosh 29 About other products on the CD About other products on the CD In addition to Norton Utilities and Norton AntiVirus there are other leading utilities shareware and freeware on the N
187. k space To install Adobe Acrobat Reader 1 Inthe Norton SystemWorks for Macintosh CD window open the Documentation folder 2 Double click Adobe Acrobat Reader installer 3 Follow the prompts to select a folder for Adobe Acrobat Reader and complete the installation To open the PDF 1 Inthe Norton SystemWorks for Macintosh CD window open the Documentation folder 2 Double click NSW User Guide Use the Service amp Support Knowledge Base The Symantec Service amp Support Web site includes a collection of articles that are specific to problems that you might have or procedures that you might want to perform with any Symantec product These articles answer common problems and questions that are received from users discuss technical information in depth and address issues that arose after this User s Guide was published If you don t find the information that you are looking for in this User s Guide or in the Help try looking it up in the Knowledge Base To use the Service amp Support Knowledge Base 1 Point your browser to the Service amp Support Web site service symantec com Select your user type At the bottom of the introduction page click Knowledge Base Select your product and its version number then click Continue uw FF WwW N Type a word or phrase that describes your question The Web page includes tips for how best to enter your query 6 Click Search All articles that match your query ar
188. ks are selected for protection Volume Recover cannot recover current information on a disk without current Norton FileSaver protection Norton SystemWorks basics Maintain your computer with Norton SystemWorks To disable Norton FileSaver 1 Doone of the following In Mac OS X v10 1 In the Norton SystemWorks window click FileSaver FileSaver 4 gt Access Norton O Off Scheduler in the FileSaver Norton Scheduler i z n Update Disk r Track Deleted FileSaver window Disk Name Directory Info File Folders Check to enable disk updates E DA_G4Harddisk y a d O Norton Utilities CD 4 Builds Backup 8 ZIP 100 a 8 Q B VSSM DEV1 TECHPUBS o In Mac OS 8 1 9 x On the Apple menu click Control Panels gt Norton FileSaver 2 Inthe FileSaver window click Off In Mac OS 8 1 9 x whenever you restart your computer with Extensions Off Norton FileSaver is disabled To disable only the Norton FileSaver extension use the Extensions Manager Schedule Norton FileSaver events in Mac OS X v10 1 See Access Help on page 73 In Mac OS X v10 1 Norton FileSaver is preset to update disk information daily at noon Use Norton Scheduler to add edit delete and disable scheduled Norton FileSaver events For more information about scheduling Norton FileSaver events see the Norton Scheduler online Help 63 64 Norton SystemWorks basics Maintain your computer with Norton SystemWorks To
189. le To open a document or launch a program Do one of the following Select the item and press Command O Double click the file name in the list of found files The selected program is launched or the selected document is opened if the program that created it is found A beep indicates that a program could not be launched for example if the program that created the document is no longer on the disk or if there is not enough memory to launch the program To move a file or folder to the Desktop or Trash 1 Select one or more items 2 On the File menu do one of the following Click File gt Move gt To Desktop Click File gt Move gt To Trash Items that are moved to the Desktop or to the Trash can be returned to their folders with the Put Away command which is on the File menu when the Finder is active To copy text from the Fast Find viewer to another program 1 Start a word processing program and create a new empty document 2 Inthe Fast Find file contents viewer select the text that you want to copy and press Command C 3 Select the empty document and press Command V to paste the contents into the document 4 Save the document Change file info settings and icons See View file folder and disk information on page 173 Fast Find features let you review or change information about a file or folder You can change the file or folder s name view or modify its Finder comment lock or u
190. le thread record messages it might mean that some folders might be empty or can t be opened File thread record errors are not as serious as directory thread records but should be fixed The following are directory and file thread record messages Thread record lt filename gt has an invalid target Parent ID The thread record has an invalid target name Thread record lt filename gt has an invalid reserved byte No directory or file found for thread record lt filename gt The thread record does not point to its associated file associated directory Thread record lt filename gt points to a file or directory The file thread flag for lt filename gt is off but should be on on but should be off These errors indicate that there is damage to a disk directory The thread record is unnecessarily large and is wasting space This message does not indicate damage but should be fixed Extents tree messages The Extents B Tree keeps track of extents fragments of fragmented files that are not stored in the Catalog B Tree The following are Extents tree messages The extent record does not match a known file The extent record has an invalid fork ID The extent record has an empty descriptor The extent record has an incorrect key starting block number block count These messages usually indicate that some files are damaged or lost File messages File errors affect only the files that are listed and do not
191. lication file In the Alert Preferences click Remove alerts after 4 Inthe seconds text box type 0 This causes Norton AntiVirus Auto Protect to accept the default button in the alert box and prevents virus like activity alerts from preventing access to files on the server 5 Inthe Report Preferences under Which Alerts To Log click All This ensures that virus like alerts are logged in the Activity Log so that you can view the alerts at a later time Preparing an emergency response plan To be fully prepared in case of a virus attack on a workstation be sure to have a detailed emergency response plan written and distributed within your networking group before a problem arises This maintains order and prevents panic in case of an infection The following sections include a partial listing of the items that should be included in your plan Complete your plan based on the dynamics and needs of your organization Using Norton AntiVirus on a network 289 Preparing an emergency response plan Before a virus is detected Conduct an informational meeting with your network users to discuss the basic nature and behavior of computer viruses Stress that while having a computer virus on your system is reason to take immediate action there is no need to panic Emphasize that many viruses spread from illegal software copies and prohibit the use of such software in your organization Finally explain how you ve configured Norton AntiViru
192. lities CD Mounted disks SCSI Bus 0 ID 4 LUNO untitled Wipe Entire Device If the device that you want to wipe does not appear recheck all cables and power to the device and click Rescan Select a device in the list Click Wipe Entire Device When prompted click Wipe Wipe Info erases the selected device After erasing the device you will need to reformat it with a compatible formatting software program such as the Apple Drive Setup FWB Hard Disk Toolkit or a similar disk tool that is designed to work with the device make and model To wipe unused disk space 1 FWN In the Wipe Info main window click Wipe Unused Space Select the device whose unused space you want to delete In the Selection dialog box click Wipe Unused Space When prompted click Wipe Enhancing performance and security 241 Increase Wipe Info security Increase Wipe Info security To meet high security requirements Wipe Info includes a Security Wipe option Using this option Wipe Info first writes the pattern that is specified in the Configure Security Wipe window and then writes a complement of these characters Finally Wipe Info writes zeroes over the file space The Security Wipe process uses Department of Defense DOD approved methods To start or stop Security Wipe In Wipe Info on the Options menu do one of the following s Check Security Wipe to start it Uncheck Security Wipe to stop it If checked all future w
193. ll of the listed files Continue Skip the repair and continue examining the disk Stop Stop the disk examination You might need to restart your computer before the repairs take effect If a disk was not originally mounted on the Desktop Norton Disk Doctor might need to mount it when the examination is finished Examining repairing and recovering disks 163 Run Norton Disk Doctor tests If Norton Disk Doctor can t complete the examination When Norton Disk Doctor prompts you to load a device driver you might have to stop and load the driver before further repairs can be done Norton Disk Doctor might also display a message that states that it is not able to complete the examination In some cases it might be necessary to reinstall the driver for the disk to work properly See your hardware or software driver documentation for information on installing or updating your driver To respond to a driver message Click OK to load the driver and mount the disk Other methods include the following Update the driver with a drive utility such as Apple Drive Setup Restart the computer and then run Norton Disk Doctor again If Norton Disk Doctor can t repair a problem Occasionally a disk or file is so severely damaged that no software program can fix it If a disk is badly damaged Norton Disk Doctor displays a dialog box that tells you to back up and reformat the disk Ifa file is badly damaged try to recover its
194. ll types of disks and removable media In Mac OS 8 1 9 x the Finder might try to eject damaged removable media such as floppy disks or might crash when a damaged disk is inserted Norton Disk Doctor Volume Recover and UnErase let you bypass the Finder to mount a damaged removable media disk To bypass the Finder and mount a damaged disk 1 Start Norton Disk Doctor Volume Recover or UnErase 2 Insert the removable media into its drive while holding down the Option key The disk appears in the window but is not mounted on the Desktop When inserting removable media if the removable disk is damaged severely and the Finder is active the Finder might display an alert message Your Macintosh will beep and display a Macintosh icon on the right side of the menu bar 3 Do not select the Finder Ensure that Norton Disk Doctor UnErase or Volume Recover is the active application Once the removable media disk is mounted in the Norton Disk Doctor Volume Recover or UnErase main window you can proceed with repair or recovery Run Norton Disk Doctor tests During the disk examination Norton Disk Doctor checks every area of your disk looking for problems that need immediate attention as well as conditions that could create future problems A hard disk examination might take time but Norton Disk Doctor keeps you informed and provides suggestions to help you decide how to handle problems 159 160 Examining repairing and recovering d
195. m Fast Find also provides a variety of features to let you work with files once they are found 182 Recovering missing or erased files Use Fast Find in Mac OS 8 1 9 x Start a Fast Find search Use Fast Find any time that you have restarted in Mac OS 8 1 9 x or from the Norton SystemWorks for Macintosh CD To start a Fast Find search 1 Start Norton SystemWorks 2 On the Utilities menu click Fast Find 3 Select the volume on which to search 4 See Refine Fast Specify search criteria Find search rea on You can search with a variety of criteria including file name type or page 182 creator code For example in the Look For text box type all or part of a file or folder name 5 Click the running man icon Found files appear in the lower part of the search window o Fast Find B Select a volume Type all or part of a file or folder name mm DA_G4Harddisk I E patar Look For paf Microsoft UAM Volume Found 209 Name Size Kind Last Modified Drive Start the search T Aladdin_Product_tui 1278K Acrobat Reader Fri Nov 12 1999 11 36 AM DA_G4Harddisk TE Readme par 21K Acrobat Reader Mon Mar 15 1999 5 29PM_DA_G4Harddisk Double click to 45K Acrobat Reader Wed Dec 2 1998 12 55PM_ DA_G4Harddisk o pe n a file 2 READER PDF 297K Acrobat Reader Thu
196. missing or erased files 191 Manage UnErase search results To sort the found files In the UnErase Search results window click any column title The highlighted column title indicates the current sort order Use a filter to hide unwanted file and folder types in the UnErase Search results list To filter the list of found files 1 Inthe UnErase Search window click Filter List In Mac OS X v10 1 this option is available when Hide Unrecoverable Files is unchecked Filter List Select filter criteria for the files in the Search Window Display only the files whose Check the filters F File Name that you want to O Includes the following text in a File Name use Exclud a j nae j Type partial i text to e v w search for a Include or exclude includes the following File Type s file name filter criteria O Excludes checkin gt FF Adobe Premiere 0 Select file fA Appleworks Clarisworks bal types F canvas 3 0 5 0 ja FF canvas 6 0 7 0 t Create a File Type f Add File Type template Content O Includes items whose contents contain 7 Excludes Type text that is in the file for case Sensitive which to search SS includes files with a size Less Than or Equal To Hh Specify the O Excludes size of the lt file for which to Apply the filter to h the UnErase Search Cancel CED ae results window 192 Recovering missing or erase
197. missing or erased files Set UnErase preferences 203 Set UnErase preferences UnErase preferences let you specify the location of the File Type templates folder the maximum recovered file size for a Text or File Type Search and the file date to display in the UnErase Search window To set UnErase preferences 1 2 3 4 Start UnErase Do one of the following Mac OS X v10 1 On the UnErase menu click Preferences Mac OS 8 1 9 x On the Edit menu click Preferences UnErase Preferences Set File Type Template folder F aer aeee tehdar uk Select Folder File date to display in Search Window a Deleted Date Quick Search results only Modification Date Text Search Maximum File Size File Type Search Maximum File Size Make your selections Your choices are Set File Type Template folder File date to display in Search Window Text Search Maximum File Size File Type Search Maximum File Size Specify the default location for File Type templates The default location is in the Norton Tools folder Select the date to display in the list of found files Deletion dates can only be displayed for files that were found in a Quick Search using FileSaver data Modification dates can be displayed for files that were found using Quick Search or Catalog Tree search The maximum size of the largest file that you want to recover using a Text search The default is 3
198. mple Disk ratings are usually more important than Video ratings if you are using large databases Video ratings are generally more important than FPU ratings for graphic artists or multimedia users Refer to the system configuration report which lists hardware components configuration options disk information and installed system extensions to get an overview of your computer setup When you are comparing System Info results for your computer to a benchmark for the same model any differences in performance might be due to differences in configuration and do not necessarily indicate a problem with your computer More useful results can be obtained by comparing your computer with itself under varying configurations Enhancing performance and security 225 Test performance in Mac OS 8 1 9 x Run System Info System Info runs in Mac OS 8 1 9 x or when you restart from the Norton SystemWorks for Macintosh CD To run System Info 1 Start Norton SystemWorks 2 On the Utilities menu click System Info Some systems can be tested in different configurations For example you might have more than one disk or you might have a color and a monochrome monitor connected 3 On the Benchmarks menu select one of the following Show More Choices Configure tests yourself The available options display pop up lists of more choices Some computers have only one option for some or all of the suites Your computer must support an option before it
199. mputer turned off While it is turned off check all of its power cords peripheral cables and connections Make sure that your Macintosh and its peripherals are plugged into a grounded electrical outlet and that they are connected to each other If the computer is too close to a wall the cable connectors might be loose or the cables might be crimped and the connection not properly made If you are using a device that has a cable with the same type of connectors on each end it might make a difference which end is connected to your Macintosh Do not substitute cables for different types of devices even if they look exactly alike The wiring inside of the cable might be different If the computer doesn t start check the power strip or wall outlet with an item that is known to work When you are certain that power is available to all devices and that all connections are snug turn the computer on If your computer does not start you might have a hardware problem See Is it a hardware problem on page 245 Have you added anything new lately The two top reasons for startup disk problems are adding a new external device and installing software that modifies your Mac OS System software If your problem occurred right after you added a hard disk or other peripheral device check for device conflicts If your problem occurred after you added new software refer to the software s documentation to see if any system extensions
200. mum size is set to 40960 KB and Text Search maximum size is 32 KB If the files that are found are too large or too small adjust this size in UnErase Preferences See Set UnErase preferences on page 203 Because directory information is not referenced in a File Type Search the UnErase window lists the located files with generic file names such as Photoshop 2 3 4 5 1 and so on Rename the files after you recover them A Text Search searches for words or phrases that are inside of a file s contents Directory information is not referenced Use a Text Search to find word processing documents or other text based data files or when you can t remember the name of an erased text file Text Searches are also useful for finding email messages that you have saved on a disk Type your email address as the search text If you want to search for a recently deleted text file with a Customized Text Search restart your computer before starting the search This updates the disk s Allocation file and helps UnErase locate the deleted file Recovering missing or erased files 201 Perform customized searches To use a Text Search 1 Inthe Customized Search window on the Text Search tab type a word or phrase that is in the file 2 To restrict the search click Case Sensitive See Manage Fast 3 Click Search Andi The found files list displays generic file names such as Text File 1 page 184 and so on See Recoverafile 4 Whe
201. n page 294 One of the most common reasons for computer virus infections is that you have not updated your protection files regularly Symantec provides online access to protection updates by subscription The virus definition service provides access to the latest virus signatures and other technology from Symantec Norton AntiVirus Norton SystemWorks and Norton Internet Security use the updates available from the virus definition service to detect the newest virus threats The initial subscription is included with the purchase of the product In Mac OS X Norton AntiVirus has a setting to remind you to update your virus definitions if the current virus definitions are over one month 30 days old or are dated the previous year The following alert appears when it s time to update virus definitions LiveUpdate Reminder Your Norton AntiVirus Virus Definitions appear to jo be out of date For optimum protection it is recommended that you run LiveUpdate to make sure you have the latest virus definitions Continue without Updating Run LiveUpdate Don t Show this Alert Again When you should update See Schedule future updates on page 83 Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate at least once a month If you have Norton AntiVirus Norton Personal Firewall Norton Internet Security or Norton SystemWorks installed
202. n AntiVirus Norton AntiVirus for Macintosh provides comprehensive virus prevention detection and elimination software for your computer It finds and repairs infected files files that contain viruses to keep your data safe and secure Norton AntiVirus easily updates its virus definitions virus information that lets an antivirus program recognize and alert you to the presence of a specific virus over the Internet to stay prepared for the latest threats O The Norton AntiVirus Help includes extensive information about viruses and how they spread See Access Help on page 73 Virus definition The virus definition service consists of files that Norton service AntiVirus uses to recognize viruses and intercept their activity You can look up virus names in Norton AntiVirus and access an encyclopedia of virus descriptions on the Symantec Web site See Look up virus definitions on the Symantec Web site on page 115 Bloodhound The Norton AntiVirus scanning technology Bloodhound technology detects new and unknown viruses It detects viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data contained in the file 28 About Norton SystemWorks for Macintosh Norton SystemWorks features Norton AntiVirus Auto Protect loads into memory when your computer starts up providing constant protection while you work It eliminates viruses and Tro
203. n is the process of arranging the way that files are organized on a disk so that frequently used files and file types can be accessed easily How Speed Disk defragments Speed Disk defragments files by rearranging file fragments into adjacent or contiguous blocks When the disk head can access all of the file data in one location the file is read into memory faster About free space fragmentation Free space can be fragmented just as a file can Virtual memory and some applications require large areas of contiguous free space for temporary files Highly fragmented free space causes files to become fragmented more quickly You might have 10 MB free on a disk but if it is fragmented into 100 fragments of 100 KB each your computer will have to work harder to locate and use this available space Use Speed Disk to create a larger block of free disk space for virtual memory Enhancing performance and security 207 Improve a computer s performance Free space can t be defragmented directly To consolidate free space either optimize your disk completely or use the disk map to identify files that cause free space to be fragmented Then back up and delete these files How Speed Disk optimizes Speed Disk optimizes your disk by placing files on the disk according to file type For example system files are placed together where they can be accessed efficiently Desktop files documents and other frequently used files are placed adjacent to fre
204. n off Balloon Help On the Help menu click Hide Balloons Use the Apple Help Viewer in Mac OS X v10 1 Opening Help in Norton Utilities or Norton AntiVirus for Mac OS X v10 1 displays the Apple Help Viewer with a list of Help topics To use Help in Mac OS X vio 1 1 On the Help menu click one of the following Norton Utilities Help Norton AntiVirus Help 2 Inthe list of Help topics select a topic to read about it Open the Read Me file The Norton SystemWorks for Macintosh CD contains one Read Me file for each version of the software You can access the Read Me file on the CD or in the Norton SystemWorks folder after installation To open the Read Me file 1 Insert the Norton SystemWorks for Macintosh CD into your CD ROM drive 2 Open the folder for the version of Norton SystemWorks that you have installed 3 Double click the Read Me file Access the User s Guide PDF The Norton SystemWorks for Macintosh User s Guide is available in printable Adobe Acrobat PDF format on the CD An Adobe Acrobat Reader can be installed if it is not already on your computer You cannot view the PDF if you start your computer from the CD because Acrobat Reader does not run when you start from a locked device If you are using Mac OS X v10 1 you can use Preview to read the User s Guide PDF Norton SystemWorks basics 75 For more information You can also drag the PDF to your hard disk It needs approximately 2 5 MB of dis
205. n that matches your computing needs These levels are combinations of more detailed custom preferences NORTON ANTIVIRUS Set Virus Scanning Preferences Automatic protection level lite No Protection If you prefer to check for viruses manually Q Minimal Protection Virus scanning when programs or files are opened Select or confirm Standard Protection Automatic scanning of programs files email the level of attachments and files on the Desktop automatic Q Full Protection Scanning and notification of all viruses and prote ction virus like activities T with higher levels of protection you will receive more alert messages Scanning for compressed files Scanning compressed files might increase overall scanning time Q Do not scan compressed files Scan Stuffit format only Scan all known formats Scanning all compressed files takes longer Set Preferences and Continue 44 Installing Norton SystemWorks for Macintosh Installation Select from the following protection levels No Protection Auto Protect is turned off You have no automatic virus protection with this setting You can scan for viruses manually use the contextual menu to scan selected items or use the control strip feature to turn Auto Protect on Minimal Protection Auto Protect is turned on but only scans files being opened or created and Internet file downloads Standard Protection Provides comprehensive protection tha
206. n the Help menu click lt tool name gt Shortcuts 2 Inthe Norton Utilities or Norton AntiVirus Guide do one of the following Select a topic for more information Follow the steps in the Guide window Use Balloon Help in Mac OS 8 1 9 x You can use Balloon Help to familiarize yourself with the menu commands and dialog box options in Norton Utilities and Norton AntiVirus for Mac OS 8 1 9 x With Balloon Help turned on a descriptive text balloon appears when you move the cursor over a dialog box option menu or window item General Preferences TET Norton AV t V Automatic protection against n I ir common means of virus Automatic Protection Level infection is enabled With higher levels of protection To increase your protection Q Wo Protection scan your disks manually nually whenever you update virus Q Minimal Protection definitions with LiveUpdate s are opened Standard Protection A Es email attachments and files on the Desktop QO Full Protection Scanning and notification of all viruses and virus like activities Scanning level for compressed files Scanning compressed files might increase overall scanning time Qo Do not scan compressed files Scan Stuffit format only Scan all known formats Custom J ea se 74 Norton SystemWorks basics For more information To turn on Balloon Help On the Help menu click Show Balloons To tur
207. n you ve verified that the information in the found files is what ana an you expected you can recover and rename the files Create File Type templates A File Type template lets UnErase associate files with a program You create this reusable template by selecting examples of files that were created by the program When you create the File Type template select files of exactly the same type as the file that you want to recover Do not mix file types in the template even if the program can create more than one file type For example if a program can create word processing or spreadsheet documents create one template for the word processing documents and another template for the spreadsheet documents To create a File Type template 1 Doone of the following a In the UnErase main window on the Tools menu click Create File Type Template n the Customized Search window click Add File Type Select Files X beach XKeystf X Flatware tif XWin drill tt x Yellow Daisy tit Whiterose tit sphashtitf Add files of the same type Add files to the list Add More Files Remove 2 Inthe Select Files dialog box click Add More Files 202 Recovering missing or erased files Perform customized searches 8 Locate the first file to include in the template and click Add Continue adding files of the same type For best results add at least ten files of the same type Click Done Enter a lo
208. nd files See About Compression Preferences on page 135 If you never log on as root performing scans while logged on as an administrator catches any viruses that the computer might have acquired If you log on as root perform scans under the same logon You can also restart from the CD and scan using Norton AntiVirus for Mac OS 8 1 9 x to avoid access problems and permissions errors You can customize the way that Norton AntiVirus performs scans Norton AntiVirus can check compressed files for viruses but not encrypted files Encrypted files which normally require a password to open them must be decrypted before you scan them To scan disks folders and files for viruses 1 Start Norton SystemWorks 2 Inthe Norton SystemWorks main window click Norton AntiVirus 28 8 Norton AntiVirus Soymanee NortonAntiVirus 2 Y Nothing is currently selected FDisKViEwy File View E OS 9 1 E osx Definitions Date 10 31 01 Protecting disks files and data from viruses Scan disks folders and files In the Norton AntiVirus main window select the disks to scan View the contents of the disk by clicking the triangle next to the disk name On the File View tab select folders or files Click Scan or Scan Repair In Mac OS 8 9 x if the Virus Scanning Preferences are not set to repair infected files automatically the button name is Scan When the scan is compl
209. ne of three things If you ever log on and work as root run the scan while logged on as root If you do not log on as root running the scan while logged on as an Administrator scans all files that could be infected while using that logon If you do not want to see the list of files that could not be scanned because of denied access check Do not list permissions errors when scanning in Preferences Restart your computer from the Norton SystemWorks for Macintosh CD and scan your computer using Norton AntiVirus for Mac OS 8 1 9 x to avoid access problems need to rescan files that have already been scanned The Norton AntiVirus QuickScan file records whether you have already scanned a file using the currently installed virus definitions and libraries If not the file is scanned If you want all files to be scanned regardless you can use Norton AntiVirus to delete the QuickScan file at the root of each disk The file is named NAV 7 0 QuickScan in Mac OS 8 1 9 x and NAV Mac 800 OS File in Mac OS X v10 1 To remove the QuickScan file 1 Inthe Norton AntiVirus window on the File View tab ensure that Show Invisible Files is checked 2 Select your hard disk 3 Click the QuickScan file If there are QuickScan files from previous versions of Norton AntiVirus select them as well 4 Click Move To Trash 5 Click OK 6 Quit Norton AntiVirus 7 Inthe Finder click Empty Trash After you have deleted the QuickScan file the
210. ngs such as disk cache mouse speed menu blinking time zone and others must be reconfigured after you reset the PRAM To reset PRAM 1 Restart your computer while pressing Command Option P and R As the computer begins to restart you will hear the startup chime repeat Continue pressing the keys until the chime has sounded three or more times 2 Release the keys and the startup should complete Replace damaged System files When you replace System files any special sounds that you might have installed in the System file are replaced To replace System files Using your Mac OS System CD perform a clean System install Consult your Macintosh User s Guide and follow the procedures for performing a clean System install Recover files before sending a disk to a technician See Recovering If you are still unable to start your Macintosh using your startup disk you e might have a hardware problem that only a qualified service technician can fix It might still be possible to recover files from the volume even though you can t start from it Before you send the disk to a technician try using UnErase to recover data 252 Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your problems Reformat your hard disk A hard disk can accumulate bad or weak sectors known collectively as bad blocks When this happens some sectors can no longer be accessed unless the hard disk is physically ref
211. nlock it change its signature codes Type and Creator attributes and edit its icon Recovering missing or erased files 187 Recover files with UnErase To change information about the selected file or folder 1 Inthe found files list select a file or folder 2 Inthe Fast Find window in the lower left pane click the Info icon Your options are General info Shows General information which is the same as that in the Finder Get Info window Enter or modify the file or folder s comment or lock the file or folder If Locked is checked the comment can t be edited File Type and Lets you modify the File Name Type and Creator codes and Creator some of the item s Finder attributes If you change a file s signature signature the file might not load or launch Do not make changes unless you are sure of what you are doing Icon Lets you edit the appearance of a folder or file s icon or delete it entirely To view Type and Creator information Ina file s Get Info window double click anywhere O If you make changes to a file s icon in the Get Info window and click Update clicking Cancel will not undo the changes To view and edit a file or folder s icon Double click the file or folder s icon You can personalize a file or folder s icon using paint tools pattern palettes and color palettes If you change the icon restart your computer for the changes to take effect Recover files with UnErase
212. ns on page 221 Whether a file is unmovable Certain types of files including some copy protection and security programs can only be moved by their creator applications The most common reason not to move a file is that it is a security file that was installed for copy protection purposes If you own software that installs such a file you can create a custom specification for that file to anchor it You can then run Speed Disk and optimize your disk without having to uninstall and reinstall that software This category is user defined and optional What file type specifications match Double click the default match specification to open the Match Specifications window This category is user defined and optional 220 Enhancing performance and security Customize optimization Work with match specifications In a Speed Disk profile you can match a file to any specified category so that it is included in the optimization criteria for that category You can edit the match specification for any category so that the files that match a specification are included in that category Edit match specification criteria There are five match specification criteria that you can set To edit match specification criteria 1 Start the Speed Disk Profile Editor FWN Open a profile Select a match specification In the Match Spec window adjust the criteria Criteria Visibility Aliases Label Signatures Fol
213. nse and Warranty Agreement If you decline the installation is cancelled Read Me Norton SystemWorks for Macintosh Version 1 0 3 c 2001 Symantec Corporation All Rights Reserved All product names are trademarks of their respective holders This Read Me file contains the most up to date information about Norton SystemWorks for Macintosh 1 0 3 For your convenience we recommend printing a copy of this file TABLE OF CONTENTS e SPECIAL NOTES FOR MAC OS X USERS WHAT S NEW AND CHANGED IN NORTON SYSTEMWORKS FOR MACINTOSH 1 0 3 WHAT S NEW AND CHANGED IN NORTON SYSTEMWORKS FOR MACINTOSH 1 0 2 STARTING FROM THE CD FOR MAC OSX USERS e SCANNING PC FORMATTED ZIP DISKS e EMERGENCY SITUATIONS RUNNING FROMTHE CD PRIOR TO INSTALLATION USING MORE RECENT VIRUS DEFINITIONS FILES TO SCAN HOW TO BOOT FROM THE CD STUFFIT ENGINE ISSUES DANTZ RETROSPECT EXPRESS ALADDIN SPRING CLEANING DOWNLOADING UPDATES DOWNLOADING VIRUS DEFINITIONS PREVIOUS VERSIONS OF NORTON ANTIVIRUS AND NORTON UTILITIES TROUBLESHOOTING NORTON SYSTEM WORKS iad 6 Scroll through and read the Read Me text then click Continue 7 Inthe main Installer window do one of the following Fora full installation click Easy Install Continue with the steps listed in Easy Install on page 41 To select individual components click Custom Install Continue with the steps list
214. nting the alert from appearing in the future See Manage virus like activities on page 140 Select to specify how long alert boxes stay on your screen before the default button is selected automatically Type the number of seconds 0 to 99 in the seconds text box For virus alerts the default button is always Stop For virus like activity alerts the default button is always Allow Uncheck this option if you want alerts to stay on the screen until you respond to them Customizing Norton AntiVirus for Macintosh 133 About Report Preferences Custom Virus Alert Select if you want a custom message to appear in message virus alerts and virus like activity alerts Type the message such as Call Help Desk 55555 in the text box Alert Norton Select to have alerts from Norton AntiVirus sent to AntiVirus NT Server the Norton AntiVirus for Windows NT NAV NT or NLM if present Server or the Norton AntiVirus NetWare Loadable Module NAVNLM if it is present on your local network 3 Click Save About Report Preferences Norton AntiVirus generates three types of reports View History Lists all the scans performed by Norton AntiVirus Norton Lists scan results from scans that you initiate or schedule You AntiVirus can print this information from the main window when a scan main window is completed Activity Log Lists scan results from Norton AntiVirus Auto Protect activity such as automatic floppy disk scan
215. nts e Recover a file or folder Restore recovered files Join data and resource forks ceeccccsssecsessssesesesessssescsssesesseseees Rejoin recovered file SegMeNt oe eeeseseseeseeeeseeseeeeseeeeseneees Perform customized Searches remocar niro rA Perform Catalog File Type and Text searches usses 198 Customized search Options senerara 199 Create File Type templates DEL UNE ras prereneniCes sirontaa EN rA ra chess cdenenvenenaandense Enhancing performance and security Improve a computer s performante seeceseceeeeeeeeeeeneeeeneeeeeenes Why disk performance degrades eee About optimization and file fragmentation How Speed Disk defragMments tesesesseesesseseeseceeteeeeeesneeesnees How Speed Disk Optimizes oe eeeeeessessecesseseeeeseeeeseeeeeeeseeeeenees Phases Of Optimization enoar a eN Before you use Speed Disk oe eeeseesesseceeeeeseeseeeeneeeeseeneeeeneeeeneeeenees Contents start Speed Disk sca eceu ennai atasnade cain tina dancateks View fragmentation status PPUM a IEK urene a Gansu antisite aiiucwerinaee If Norton FileSaver is enabled for an optimized disk 211 If you want to optimize a startup disk Defragment files toot essa Sen Dace heen RAN Display more disk information oe eeeeeseeteseceeeceeesceeseeeseeeeeees About the disk Map iera na A E A Locate a file in the disk map About unmovable files occ eceesseseseseseseeesnceeesceeeseseeaesneessneesees Customize OP
216. nts in Get Info 186 contextual menu commands 57 displaying file in window 185 rebuilding Desktop in Norton Disk Doctor 165 rejecting bad media 159 windows 185 Finder flags displaying application file 178 folder 176 finding files by kind 182 184 lost files 181 missing disks 71 missing disks with UnErase 197 FireWire devices adding to device list 68 troubleshooting 247 wiping 239 firmware supported by Retrospect Express 259 floppy disks bypassing Finder detection 159 170 drives troubleshooting 246 Floppy Scan preferences 122 123 folders disappearing from Desktop 188 DiskLight and 236 displaying information Norton Disk Doctor 173 erasing with Wipe Info 238 239 finding lost 185 187 locking with Fast Find 186 on CD 255 selecting for custom installation 43 FPU Floating Point Unit test suite benchmarks 234 235 weight in System Rating 234 fragmentation alert in Norton FileSaver 62 defined 206 file 205 206 211 report 213 free space consolidation Speed Disk 207 Function Call benchmark 230 G General Preferences 43 General Use Speed Disk profile 215 Get Info comments deleted by Rebuild Desktop 166 Glossary 299 H hard disks performance affected by fragmentation 205 reformatting 252 space required for Disk suite tests 233 troubleshooting 245 Help Apple Guide 73 button 73 in Mac OS X 74 opening 73 Index HFS disks recovery with DiskWarrior 261 HES Plus identification in Speed Disk 213
217. o http www service symantec com mx Blvd Adolfo Ruiz Cortines 52 5 661 6120 No 3642 Piso 14 Col Jardines del Pedregal Ciudad de M xico D F C P 01900 M xico Other Latin America Symantec Corporation http www service symantec com mx 9100 South Dadeland Blvd Suite 1810 Miami FL 33156 U S A Subscription policy If your Symantec product includes virus firewall or web content protection you might be entitled to receive protection updates via LiveUpdate The length of the subscription could vary by Symantec product When you near the end of your subscription you will be prompted to subscribe when you start LiveUpdate Simply follow the instructions on the screen After your initial subscription ends you must renew your subscription before you can update your virus firewall or web content protection Without these updates your vulnerability to attack increases Renewal subscriptions are available for a nominal charge Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice January 15 2002 Aladdin Systems technical support The User s Guide should answer all your questions There is also online technical support help at www aladdinsys com support Registering Spring Cleaning and iClean Free technical support is available to all reg
218. o if a virus is found 115 Look up virus names and definitions Look up virus definitions on the Symantec Web site Because of the large number of viruses the Virus Definitions Info file does not include descriptions of each virus The Symantec Security Response Web site contains a complete list of all known viruses and related malicious code along with descriptions To look up virus definitions 1 Point your browser to the Symantec Security Response Web site at http securityresponse symantec com 2 Click the Virus Encyclopedia link 3 Doone of the following Type a virus name for which to search a Scroll through the alphabetical list to locate a virus 4 Select a virus to read its description 16 What to do if a virus is found Look up virus names and definitions You can change Norton AntiVirus settings to fit your work environment For settings that govern the behavior of scanning Norton AntiVirus Auto Protect and related activities use the Preferences dialog box In Mac OS 8 1 9 x the Tools menu has additional settings for the Scheduler and the Exceptions List The Preferences menu has additional settings for Menu Security and Turn Auto Protect Off O Norton AntiVirus for Mac OS X v10 1 does not have a Tools menu as the options contained on those menus do not apply About General Preferences You can change the General Preferences that were set up when you installed Norton AntiVirus for Macintosh
219. o the Symantec Security Response Web site http securityresponse symantec com where there is extensive frequently updated information on viruses and virus protection Prepare for emergencies It is important that you are prepared in case your data hard disks or other media are damaged or your computer is infected by a virus To prepare for emergencies back up files regularly and keep more than just the most recent backup To prepare for emergencies Back up data files regularly and keep more than just the most recent backup Make sure that you always have a Mac OS System CD or other external device from which you can start your computer For more information Norton SystemWorks comes with online Help for Norton AntiVirus Norton Utilities LiveUpdate and Norton Scheduler a Read Me file for each version and an enhanced User s Guide in PDF format Norton SystemWorks basics 73 For more information Access Help Norton Utilities and Norton AntiVirus Help for Mac OS 8 1 9 x includes context sensitive Balloon Help and an interactive Apple Guide Help system that you can access in any dialog box or window In Mac OS X v10 1 the Apple Help Viewer Help is available in most tools To use Apple Guide Help in Mac OS 8 1 9 x 1 Do one of the following n the upper right hand corner of a dialog box or window click Help On the Help menu click lt tool name gt Help For example in UnErase click UnErase Help O
220. o use Norton Disk Doctor cnicranemciamememieneina Use Volume Recover in Mac OS 8 1 9 X sassen The examination and repair process oo seeeseeeeseceeteeeetseeeeeneeteneeees Start Norton Disk DOCtOM wee eeeseeseseeseseseseeeeseseseeseeeeseeeseeneeseees Set Norton Disk Doctor test preferences Select the disks to EXAMINE oe ceeseseeseseeseseeeeseseeeeseeessteaeseeneeseaes If a disk doesn t appear in the list we eeseeeseseeseteeetenees If the Finder rejects removable Media s es Run Norton Disk Doctor tests nioran r Save an Undo file in Mac OS 8 1 9 X ceeeeeceeeseseeeeeeeeeeeeeeees Examine GISkS anaa rera E E EAEE EA If a problem is found If Norton Disk Doctor can t complete the examination 163 If Norton Disk Doctor can t repair a problem Create aliases for files that can t be repaired Manage examination results oc eeeesesseeeseseeseeeeseeeeseeseeeeseeeesenes Set report preferences onanera ane EARE Use Norton Disk Doctor for routine maintenance Rebuild the Desktop in Mac OS 8 1 9 X miswsoannroiiiiiis Add a file to the Desktop in Mac OS 8 1 9 x Recover damaged disks with Volume Recover When not to use FileSaver files oe seeeseesesseceeeesceesneeeeeeeeees What Volume Recover tan t dO conieci nne ee The retovery PrOUes S enaena ni eian e A A AE Select the disk to recover Search for FileSaver information soceosmanenironcanias Recover a disk using FileSaver information Prepare the recovered disk for USC 0 eeceeeeseeeseeseeeesteeesees
221. oaded a more recent virus definitions file than the one currently on the Norton SystemWorks for Macintosh CD use it to scan Press Option when you open Norton AntiVirus then select the newer virus definitions file 4 Inthe Norton AntiVirus main window on the Disk View tab select the disk to scan Norton AntiVirus tage Norton ANtiVirUS i ied Click the Disk View tab 1 volume selected GQ if it is not in front ok 7 o Select the item that Mevintosn vo o you want Norton ma AntiVirus to scan RE Norton Antivirus CD LiveUpdate B View History i Move To Trash Definitions Date 10 11 00 A 36 Installing Norton SystemWorks for Macintosh Before installation 5 Click Scan Repair Norton AntiVirus scans the selected disk If a virus is found during the scan Norton AntiVirus repairs it automatically When the scan is complete the results appear in the scan window Norton AntiVirus SB Norton AntiVirus N Scan Done Summa ry of items Summary Problems found scanned Files Examined 12 200 0 of them are in archives Total infected files 2 0 of them are in archives EES Status Comment I Details of items y EICAR Test Virus Not Repai Contains a strain o scanned Kind document Created Wed Feb 1 Size 355 bytes Modified Thu Feb 1 Where Macintosh HD D gt Infected lastCAR Test Not Repai Conta
222. occasionally want to disable these options to save time Leave Damaged Resource Fork selected as using a file with this damage can cause your Macintosh to crash System Checks the files in the System folder for problems If Multiple Folder Systems is checked Norton Disk Doctor checks all System folders If you have a Mac OS X partition Norton Disk Doctor does not recognize it as a System folder and it will be checked regardless of this setting O For descriptions of all Norton Disk Doctor preferences in Mac OS 8 1 9 x view the Balloon Help See Access Help on page 73 158 Examining repairing and recovering disks Select the disks to examine 5 Inthe Preferences list select another category icon and make changes to the corresponding settings Your choices are Media Check File Check Repairs Reports File Undo Fixes Damaged Files Specifies how thoroughly Norton Disk Doctor checks for defective media and whether files containing bad blocks are repaired Checks files for valid names bundle bits icons resource forks and dates Determines how Norton Disk Doctor handles repairs when a problem is found Specifies the file type for the Norton Disk Doctor report file In Mac OS 8 1 9 x specifies if Norton Disk Doctor saves an Undo file automatically and a destination for the Undo file Specifies how Norton Disk Doctor handles aliases to damaged files 6 When you have finishe
223. ocessing Unit Video Disk and FPU Floating Point Unit The results from these test suites are combined to generate a single System Rating 223 224 Enhancing performance and security Test performance in Mac OS 8 1 9 x When to run System Info tests See Display disk activity in Mac 0S 8 1 9 x on page 235 If your computer is slowing or overall performance is degrading but you cannot isolate a problem run System Info and compare the results with the benchmarks provided in System Info If you have used System Info previously you can compare your current computer performance to previously measured performance to see if anything has changed When System Info tests a computer it can report results in two levels of detail The basic level provides graphical comparisons for the overall computer rating and each of the four test suites The advanced level lets you view graphical comparisons of each component test as well as the numbers behind the graphs You might notice that other testing programs generate different component results Because System Info emphasizes real world time based ratings in its benchmarks it more accurately measures how well your computer performs How to use ratings information For most users the CPU ratings are the most important The System Rating gives you a general idea of overall performance In some work situations this rating is less important than the individual suite ratings For exa
224. of Norton SystemWorks for Macintosh is aaie ai contained in its own folder on the CD Install Norton SystemWorks from the Norton SystemWorks for Macintosh CD When you install Norton SystemWorks in Mac OS X v10 1 any previously installed version of Norton SystemWorks is not updated If you have a previous version installed you can continue to use it in Mac OS 8 1 9 x Install Norton SystemWorks in Mac OS 8 1 9 x After you have restarted your computer from the CD and examined your disk to ensure that it has no errors and is virus free you are ready to install Norton SystemWorks for Macintosh You can select Easy Install for a full installation or Custom Install to install selected components Both types of installations have the same first few steps Installing Norton SystemWorks for Macintosh 39 Installation To install Norton SystemWorks in Mac OS 8 1 9 x 1 Insert the Norton SystemWorks for Macintosh CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it 2 Inthe CD window open the Install NSW for OS 8 1 9 x folder 3 Double click Install NSW for OS 8 1 0S9 x This installation was created with Installer ISE from Mind ision Software 4 Inthe Norton SystemWorks for Macintosh welcome dialog box click Continue License Y C LICI ACCI G Si Al Y CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT PLE
225. oices are Verify Media Verify Directories Verify Data Wipe Free Space Optimize Directories When Finished Checks the readability of the sectors on your disk Identifies bad blocks to prevent files from accidentally being written to these areas This option increases optimization time Uses Norton Disk Doctor to check directory structures and verify that the directories an d files match If you run Norton Disk Doctor before Speed Disk uncheck this option Otherwise leave it checked Confirms that data is accura optimization This option inc ely written to the disk during reases optimization time Removes any residual data left in unused disk space after Speed Disk finishes optimizi same as selecting Wipe Unu wipe unused disk space on Improves the performance o ng your disk This function is the sed Space in Wipe Info See To page 240 your disk by reducing and consolidating the notes that are used to hold file records in the disk s directories and op notes Indicates the actions that Sp finished optimizing timizes the records within those eed Disk performs when it is 3 Repeat the process to choose another option Your selections take effect immediately Test performance in Mac OS 8 1 9 x Use System Info tests to measure your computer s performance and to compare it to other Macintosh computers System Info runs four separate test suites CPU Central Pr
226. older that you selected Folder The amount of data that is contained in all of the files in the folder and the amount of disk space used to hold these files The second number is larger because the file system can only assign disk space in allocation blocks regardless of what portion of the allocation block is actually used The number of files that the folder contains The number of folders that the folder contains The date on which the folder was created The date on which the folder or any files in the folder were last modified Folder comments that appear in the Finder Get Info window You can view and modify any existing comments or insert new folder comments Finder flags for folders The following Finder flags are available for folders If this check box is checked the folder is not visible in the Finder The folder does not appear on the Desktop or in most Standard File dialog boxes If this check box is unchecked the Finder cleans up the icon s position in its folder For the change to take place the folder has to be closed and reopened Once you find a location for the icon the Inited box is automatically reselected If this check box is checked the folder cannot be renamed from the Finder and it cannot have customized icons assigned to it If this check box is checked the folder has a customized icon Examining repa Get information abo About applications and files iring and recove
227. om the CD and use Norton Disk Doctor to examine the disk and repair the damage or rebuild the disk s directory If disk damage can t be repaired you can still recover data with UnErase Use Norton Disk Doctor to examine the disk and repair the damage If disk damage can t be repaired you can still recover data with UnErase Do not install Norton SystemWorks on a disk that you want to repair or from which you want to recover data Any new information that is saved to your disk might destroy the files that you are trying to recover Emergency assistance 19 What tool should use for my problem What tool should use for my problem Each Norton SystemWorks tool helps you solve a specific type of problem Many recommendations include restarting from the Norton SystemWorks for Macintosh CD Problem Recommendation Your computer won t start from your normal startup disk or you see the message Do You Want To Initialize after booting from the CD You think you have a virus Your disks or files are damaged and you need to repair a disk or recover data You accidentally reinitialized your hard disk You can t find a file or you need to rescue files from a damaged disk Your disk performance is sluggish You want to remove data permanently In response to the message click No or Cancel Restart from the Norton SystemWorks for Macintosh CD and use Norton Disk Doctor to examine the disk
228. ome files that you have intentionally deleted If your disk is badly damaged Volume Recover might need to search the entire disk to ensure that all directory data exists The recovery of any 171 172 Examining repairing and recovering disks Rebuild a disk directory amp See Start from the CD on page 33 See Locate missing disks in Mac OS 8 1 9 x on page 67 additional files found by this search might result in the loss of other valid directory files if the additional files have the same names as the more recent files Rebuild Directories restores files on the same disk so there is no need to back up files and reformat the disk Because Rebuild Directories places catalog tree nodes in order according to the contents of the drive rebuilding a disk s directories might temporarily improve the performance of disks that contain many files The Rebuild Directories process is not reversible To rebuild a disk directory 1 wu FF WwW N Restart from the Norton SystemWorks for Macintosh CD or another startup disk Start Volume Recover If the disk doesn t appear try to mount it Select the disk whose directory you want to rebuild On the Disks menu click Rebuild Directories Volume Recover displays an estimate of the number of directory items found and the amount of space that they occupy If the estimate seems incorrect or your disk is badly damaged click Search Entire Disk Do not click thi
229. ommand Q Use Norton SystemWorks shortcuts You can access Norton SystemWorks tools with various shortcuts which include contextual menus drag and drop operations hot keys and the Control Strip Use contextual menus in Mac OS 8 1 9 x You can access the Norton contextual menu from anywhere in the Finder The Recover Files and Wipe Files contextual menus might not appear until you have launched the applications once from the Utilities menu To use the contextual menu 1 Press Control then select a disk folder or file icon 2 Click Norton Menu Depending on where you click different options appear on the menu If the command that you need does not appear on the submenu try Control clicking a different item in the Finder Disk Doctor Scan Launches Norton Disk Doctor and examines the selected disk for problems Optimize Launches Speed Disk and optimizes the selected disk You must restart from the Norton SystemWorks for Macintosh CD to optimize a startup disk Recover Files Launches UnErase performs a quick search on the selected disk and lists erased files 58 Norton SystemWorks basics Use Norton SystemWorks shortcuts Wipe Files Folders Unused Space Launches Wipe Info and wipes the selected file or folder If a disk is selected the unused free space is wiped To perform anti virus scans using the contextual menu 1 On the contextual menu click Norton Menu gt Virus Scan The Contextual Menu
230. on AntiVirus 92 Viruses activate when you launch an infected program start your computer from a disk that has infected System files access a floppy disk or other removable media disks that can be removed such as floppy disks disk cartridges CDs and Zip disks that has infected desktop files or access a document containing a macro virus Although Norton AntiVirus Auto Protect monitors your computer for viruses by scanning files when they are opened or moved scan all disks or removable media before you use them as Auto Protect might not catch viruses that have infected files that haven t been opened moved to a SafeZone or scanned With Norton AntiVirus you can scan any file folder or disk for viruses Scan disks folders and files You can start the Norton AntiVirus main program or in Norton AntiVirus for Mac OS 8 1 9 x use the contextual menu to scan your disks In Mac OS X v10 1 Norton AntiVirus can scan only those files to which you have access permission Even if you are logged on as an administrator there are certain System files and directories that cannot be scanned Those files can be scanned only if you are logged on with root access However unless you log on as root when you work on your computer there is almost no chance that those files could be infected as Mac OS X v10 1 is set by default to have the root account disabled 94 Protecting disks files and data from viruses Scan disks folders a
231. on AntiVirus application The Virus Definitions Info dialog box lists the viruses in the current virus definitions file To make sure that you have the latest virus 113 nu What to do if a virus is found Look up virus names and definitions definitions run LiveUpdate You can export the list to a text file You can also search the list for a specific virus 06c Virus Definitions Info O vine dal 3 Tunes HyperCard Virus a trojan horse Macintosh Trojan Horse A2M Accessiv A Macro Virus A97M Amg Trojan Macro Virus AM Accessiv A Macro Virus AM Accessiv B Macro Virus AM Accessiv C Macro Virus AM Jaring intended Macro Virus AM Tox A Macro Virus AM Tox B Macro Virus Current Files Creation Date Virus Definitions 10 31 01 virscanl dat 10 31 01 4276 virus names found To look up virus names Do one of the following n Norton AntiVirus for Mac OS 8 1 9 x On the Tools menu click Virus Definitions Info In Norton AntiVirus for Mac OS X v10 1 On the Window menu click Virus Info To export the virus list to a text file 1 Inthe Virus Definitions Info dialog box click Export 2 Specify where to save the file 3 Open the exported text file in a word processing program to print it To search for a specific virus name 1 Inthe Virus Definitions Info dialog box click Search 2 Inthe Virus Name Contains field type the name or part of the name of the virus 3 Click Find What to d
232. on SystemWorks window click Norton Disk Doctor 99E Norton Disk Doctor symantec NortonDiskDoctor a Select the items to check then click Examine Summary of examination DET Condition fal Select a disk DA_GaHarddisk Major Problems Found wt Format Mac OS Extended HFS Where ATA Bus 2 IDO Icons indicate A amp Norton Utilities CD pote ntial for Format Mac OS Standard HFS Where ATAPI Bus O IDO examination and repair Examine selected disk I P samne A Get Info T Reports Disk description Examination logs Set Norton Disk Doctor test preferences Although the default settings are appropriate for most testing Norton Disk Doctor tests can be configured to reflect your work needs or test situations For example to have Norton Disk Doctor diagnose but not repair a disk specify the options in the Repair Preferences See Access Help In Mac OS 8 1 9 x all preferences are described in Norton Disk Doctor OMPabe 73 Guide and in the Balloon Help The Preferences dialog box displays a list of categories that are represented by icons Each category has detailed subcategories Not all tests apply in Mac OS X v10 1 156 Examining repairing and recovering disks Start Norton Disk Doctor To set Norton Disk Doctor test preferences 1 Inthe Norton SystemWorks window click Norton Disk Doctor 2 Doone of the following Mac OS X v10 1 On the N
233. on the Desktop in its original state Work with a recovered disk Special folders DiskWarrior Recovery Edition mounts the image of your recovered disk on the Desktop You can complete the recovery by copying files from this newly accessible disk to a safe location This step provides a backup in case further attempts to repair the disk are unsuccessful DiskWarrior Recovery Edition may create folders at the root level of the disk Pay attention to the files and folders that Alsoft DiskWarrior Recovery Edition places in these folders Rescued Items Damaged Items Contains files and folders whose enclosing folder could not be found If any of these files or folders are part of a software package you may need to create enclosing folders with the correct names and locations after you have repaired your disk so that the software that uses these files works correctly or you may need to reinstall the software package If present this folder contains files that were recovered but may have problems For example these files may have been truncated because blocks were missing from the file or the existing directory information may have indicated that two files occupied the same block The Alsoft DiskWarrior Recovery Edition report tells you if two files own the same block If this is the case then you will need to determine which files can be salvaged and which files have damaged data See Work with a recovered disk on page 262
234. ons such as Trojan horse programs and worms See also virus like activity Virus information that lets an anti virus program recognize and alert you to the presence of a specific virus See also unknown virus Virus List A file that is used by Norton AntiVirus to find and repair viruses The virus definitions files must be updated regularly LiveUpdate automates the process of downloading updated virus definitions files A list that shows all of the viruses for which Norton AntiVirus has virus definitions It is important to update this list regularly An activity or action that Norton AntiVirus perceives as the work of an unknown virus Virus like activity alerts do not necessarily indicate the presence of a virus but should be investigated A single document on the World Wide Web WWW that is identified by a unique URL A Web page can contain text hyperlinks and graphics A group of Web pages that is managed by a single company organization or individual A Web site may include text graphics audio and video files and hyperlinks to other Web pages The collection of hypertext documents that are stored on Web servers around the world Also called WWW or simply the Web The Web allows universal access to a vast collection of documents that is stored in HTML format as Web pages 304 Glossary A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk w
235. or Control Panels were installed These types of programs sometimes cause conflicts with your System files other extensions or with a specific application If so check for extension conflicts by removing the new software s system extension or Control Panel and then restarting to see if the problem still exists Is ita hardware problem If you are having a hard disk problem that Norton Disk Doctor can t fix you might have a hardware problem It is unusual for a Macintosh to experience hardware failure In the unlikely event that it happens utility software can t fix it and you need to see a qualified technician 246 Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your problems Most internal or external hard disks display the following symptoms Type of drive Symptom Internal and external The access or busy LED might suddenly stop working or drives flash repeatedly The sound that the hard disk makes when it spins up and recalibrates might have changed or gone away Sometimes drives experience a problem known as stiction This is when the read write assembly gets stuck to the point that the platter no longer spins If the drive is external sometimes a gentle thump can free it long enough for you to perform a backup This procedure is not recommended nor is it a long term solution When you turn off the drive and turn it on again the problem will probably return External drives
236. or to make repairs See Run Norton Disk Doctor tests on page 159 When used in conjunction with Norton FileSaver UnErase recovers virtually any deleted file or folder saving you from recreating lost work or from searching backup disks for lost files See Recovering missing or erased files on page 181 In Mac OS 8 1 9 x Norton FileSaver scans your disks and notifies you when disk repair or optimization is required See Protect disks with orton FileSaver updates on page 62 In Mac OS X v10 1 Norton FileSaver saves vital disk directory information in a file that UnErase uses to recover lost files When you restart from the orton SystemWorks for Macintosh CD Volume Recover uses Norton FileSaver information to restore damaged volumes Connects to the Symantec Web site and retrieves program updates See Keeping current with LiveUpdate on page 77 Schedules automatic Norton FileSaver and LiveUpdate events See Schedule future updates on page 83 Works with Norton FileSaver to restore critical information to crashed or accidentally erased disks It also rebuilds directories for better chances of data recovery See Recover damaged disks with Volume Recover on page 167 25 26 About Norton SystemWorks for Macintosh Norton SystemWorks features Tool Feature Mac OS environment What it does Speed Disk Speed Disk Profile Editor orton SystemWorks CD Mac OS 8 1 9 x
237. ories are listed 8 On the File menu click Save About profile categories Categories are groups of files with the same characteristics Speed Disk arranges files on disks according to their profile categories When you create a profile it already contains the necessary categories to guarantee a successful optimization You can change only the names of these categories and the associated color that is displayed in the Speed Disk disk map You can add predefined optional categories and user defined categories to the list of required categories Edit profile categories There are eight profile categories Certain category types Defective Directory Anchored Attribute and Free Space are required to appear in every profile You can modify the priority order of any listed category or create your own new category by pressing Command K New categories appear as Untitled at the bottom of the category window with a default priority of 156 Dragging or pasting a category type into a profile replaces the existing category of the same type Other optional category types such as Desktop and FileSaver Index can appear only once in a profile so dragging or pasting one into a profile can also replace an existing category You can assign any category to any file type However you should use your installed applications file types See Aboutthedisk You can see a file s type in the disk map s Detail View To see an map on page
238. orks menu Norton FileSaver supports disk repair and file recovery It works in the background and takes a snapshot of disk directory structure It saves critical disk and directory structure information that Norton Disk Doctor UnErase and Volume Recover use to restore disks and files The number of files that are tracked by Norton FileSaver varies depending on the attributes of the erased files Norton FileSaver purges old information from the FileSaver information file to make room for newly deleted files Norton FileSaver maintains volume information in two files in case incorrect information is saved in one file Norton FileSaver updates the alternate file every day In Mac OS 8 1 9 x Norton FileSaver scans your disks for directory damage and file fragmentation If Norton FileSaver detects a major problem it prompts you to run Norton Disk Doctor If it detects significant file fragmentation it prompts you to run Speed Disk Norton FileSaver does not check for minor errors such as bad file modification dates Run Norton Disk Doctor regularly to conduct a complete disk examination and maintain the full integrity of your disks and files If you need to disable Norton FileSaver You can disable Norton FileSaver temporarily if you need to restart your computer and you want to prevent Norton FileSaver from updating the directory information for example if directory damage might have occurred Although disabled it remembers which dis
239. ormatted or low level formatted Reformat your hard disk only if you have exhausted all repair options including a professional data recovery service Because reformatting the hard disk destroys all existing information that is contained on the disk recover as much information as possible from your damaged volume before you begin reformatting If you have a recent backup recover only the new files and files that have changed since the last backup Almost all hard disk formatting applications deal with bad blocks differently Some remap the blocks using spare or unused sectors during the format process while others require that a specific procedure be run before or after formatting For instructions on reformatting your hard disk see the documentation that came with the formatting software Do not format your hard disk unless you have a backup of the damaged hard disk or have successfully recovered all of the files using UnErase See Recovering missing or erased files on page 181 More information is available in the Support section of the Symantec Web site See Service and support solutions on page 291 Norton SystemWorks featured products 254 The Norton SystemWorks for Macintosh CD includes the following products from other manufacturers Dantz Retrospect Express Lets you create backups of your disks and files quickly and easily Retrospect Express works with a wide range of removable media including Zip disk
240. orton AntiVirus Additions folder It is required to scan for viruses The Norton AntiVirus Additions folder may not be in the default location It must be in the Extensions folder in the active System folder For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks Norton AntiVirus could not locate the Norton AntiVirus Virus Defs in the Norton AntiVirus Additions folder It is required to scan for viruses The Norton AntiVirus Additions folder may not be in the default location It must be in the Extensions folder in the active System Folder For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks An error occurred loading the Norton AntiVirus Library It is required to scan for viruses The Norton AntiVirus Additions folder may not be in the default location It must be in the Extensions folder in the active System Folder For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks Mac OS X v10 1 specific messages Norton AntiVirus could not locate the Norton AntiVirus Virus Defs in the Norton AntiVirus Additions folder It is required to scan for viruses The Norton AntiVirus Additions folder may not be in the default location It must be in the library Application Support Norton Solutions Support Norton
241. orton Disk Doctor menu click Preferences a Mac OS 8 1 9 x On the Edit menu click Preferences Preferences Preference categories R pecene Settings change for each category General Check for Defective Media J F Check Partition Map File Check F Check Directories A wv check wrapper of HFS Plus volumes Repairs a FA Check Files KERTI F Check System Folder multiple systems pS Y multiple sy Damaged Files fice belauhe p gt na ee Use Defaults 38D Cancel 3 ESave 5 In the list of preference categories click a category icon The corresponding settings appear for the category that you select Select your test preferences Your choices for the General category are Media Check Checks the disk surface areas blocks for damage A bad block Mac OS 8 1 is any block that cannot safely store data If a file occupies a bad block and there is sufficient free space on the disk Norton Disk Doctor attempts to move the file s data to the free space The bad block is marked so that no new data is stored there Because floppy disk media is more susceptible to failure than that of a hard disk use this option to check floppy disks 9 x only This option is unchecked by default Use this option whenever you have time for a full media examination Partition Examines and verifies physical disk structures and data Map including the Driver Descriptor Map Partition Maps and the device driver
242. orton SystemWorks for Macintosh CD Retrospect Express Backup from Dantz Lets you back up your files quickly and easily to a wide range of removable media See Retrospect Express quick start on page 256 Alsoft DiskWarrior Recovery Edition Provides additional disk utilities to improve your computer s performance See Alsoft DiskWarrior Recovery Edition quick start on page 260 Aladdin Spring Cleaning Lets you uninstall old programs and their associated files safely and completely and remove the clutter that is left over from your Internet sessions See Spring Cleaning quick start on page 264 Shareware and freeware programs Let you try additional utility programs See Explore the CD on page 51 Is my computer protected now When you have installed Norton SystemWorks you have complete virus protection from Norton AntiVirus Auto Protect and Norton FileSaver starts taking regular snapshots of your hard disks The disk recovery tools use this information to help you recover your disks and files after a crash See Maintenance Itis up to you to maintain your computer s good condition New viruses are oe oF created constantly Viruses can spread when you start your computer from an infected disk or when you run an infected program There are several actions that you can take to avoid viruses and to recover quickly should a virus strike There are other actions that you can take to prevent disk problems
243. ot Keys setting 1 Start Norton FileSaver 2 On the Hot Keys tab next to the Hot Key that you want to change click Set Command Option U Update Now Causes Norton FileSaver to update its disk information files immediately Command Option Bypass Deletion Tracking Prevents Norton FileSaver from tracking files that you delete while emptying the Trash This is useful when you want to prevent Norton FileSaver from tracking a file s deletion for security reasons This option also speeds Trash emptying if you are deleting a large number of files that you know you will not want to recover 3 Inthe Hot Key recording dialog box type the new key combination Press any combination of modifier keys for bypass activities Shift Command Option Caps Lock and Control Press any combination of modifier keys in combination with another key for update and scan activities 4 Click Accept to record the new Hot Key combination In the Norton FileSaver window click Save Settings Respond to Norton FileSaver alerts in Mac OS 8 1 9 x In Mac OS 8 1 9 x Norton FileSaver can alert you when a disk problem is found during a scan and you need to run Norton Disk Doctor or when your disk fragmentation level indicates that it s time to run Speed Disk 66 Norton SystemWorks basics Maintain your computer with Norton SystemWorks To respond to a Norton FileSaver alert in Mac OS 8 1 9 x 1 When a Norton FileSaver alert appears
244. ou can specify how you want Auto Protect to run You can choose the types of compression files you want Norton AntiVirus to scan You can also set Norton AntiVirus to send you a notice when your virus definitions are out of date 122 Customizing Norton AntiVirus for Macintosh About Floppy Scan Preferences About Floppy Scan Preferences A common way for a virus to enter your computer is through floppy disks or other removable media To prevent this from happening Auto Protect scans these items each time they are inserted into your computer In Mac OS X v10 1 when Auto Protect is on all files on Hierarchical File System HFS Standard and HFS Plus Extended disks which are all standard Mac formatted disks are scanned when they are created or modified This also applies to removable media when they are mounted if they are HFS or HFS Plus formatted To set Floppy Scan Preferences in Mac OS 8 1 9 x 1 Inthe Preferences dialog box click the Floppy Scan icon Preferences Tw Ts Norton AntiVirus A Fs E Floppy Scan a When floppies are inserted Ss o Prohibit floppy insertion Customize oe M Scan floppies floppy disk scanning only allow eject when infected Mw Cancel scans using command period Treat all removable disks as floppies oO Treat CDs and DYDs as floppies Mw Skip scan when shift key is pressed Core Customizing Norton
245. our Macintosh This disables all extensions until you restart your Macintosh To eliminate the conflict 1 On the Apple menu click Control Panels gt Extensions Manager 2 Inthe Extensions Manager window save your current configuration by clicking Duplicate Set 3 Ifyou see a message that the selected set doesn t match the contents of your System Folder click Create New Set and give the set a descriptive name 4 Inthe Extensions Manager window select a set with the minimum number of extensions to load This is sometimes called the Base Set 5 Restart the computer with the selected minimum set of extensions If your computer behaves normally you ve identified the problem as an extension conflict 6 Open Extensions Manager and start adding extensions back to the selected minimum set You must restart each time for the changes to take effect For more information on system alterations see your Macintosh computer documentation Remove older FileSaver files If you installed Norton SystemWorks for Macintosh over an older version you might have to remove an old version of FileSaver Assistant and its related files To remove older FileSaver files See Totemporarily 1 Restart the Macintosh with Extensions Off resolve an extension conflict on page 249 On the Apple menu click Fast Find In the Fast Find window make sure your local disks are selected 2 3 4 Inthe Look For text box type Norton FS 5 Click the
246. out Prevention Preferences About Prevention Preferences amp See If you receive a Virus like Activity alert in Mac OS 8 1 9 x on page 112 In Mac OS X v10 1 virus like activity is not monitored Use the Prevention options to set the level of virus like activities monitored by Norton AntiVirus Auto Protect Although some programs perform these actions for valid reasons Norton AntiVirus can monitor for these activities on the chance that an unknown virus is performing one of them In most environments the default Standard setting is sufficient If a virus like activity is detected it does not necessarily mean that a virus is performing the activity You must decide whether to continue or not To set Prevention Preferences in Mac OS 8 1 9 x 1 Inthe Preferences dialog box click the Prevention icon Preferences Prevention Prevention Monitor Yirus like Activities 9 Q None Do not check for virus like activities A Standard Check for common virus like activity Select a ie Custom Check for selected kinds of activity prevention _Kinds of Activity level for C Add Code Resource monitoring _ Add Startup Resource virus like C Change Code Re activity C Change Startup Re V Add Modify Startup Oo rtup Document M Create Modify Application Move cancei save 2 Select a prevention level
247. overhead and more accurately test the speed at which bits can be moved Aligned to a 32 pixel boundary and misaligned cases test optimal and nonoptimal situations Scrolling Measures how fast bits can be scrolled onscreen Emphasis is placed on vertical scrolling but some horizontal scrolling is also performed Results of this test vary depending on the bit depth of the screen About Disk benchmark tests Disk benchmark tests measure how fast a computer reads or writes data to and from a disk The Disk benchmark tests assess not only the disk but also the overhead involved in making System calls to the Macintosh ROM Use the Disk benchmark tests to see if you need a faster disk drive Most Macintosh computers are capable of better disk performance than is obtained from a factory installed disk drive System Info test results show computers with fast disks so that you can see the disk performance that is possible on your Macintosh Enhancing performance and security 233 Test performance in Mac OS 8 1 9 x The built in disk cache can affect the results of all disk tests When comparing different disks use the same size disk cache the System Info standard test size is 128 KB However for best performance allot 32 KB of disk cache for each MB of physical RAM up to 64 MB Setting a disk cache larger than 2 MB usually does not noticeably improve performance Set the disk cache back to its optimum value after running System Info
248. ow missing disks You can use the Show Missing Disks feature to mount any connected disks or partitions including recently added disks 68 Norton SystemWorks basics Locate missing disks in Mac OS 8 1 9 x To locate a missing disk in Mac OS 8 1 9 x 1 Start Norton Disk Doctor UnErase or Volume Recover 2 Onthe Disks menu click Show Missing Disks All active connected devices are rescanned to find available disks Ifa disk is found it appears in the main window See Add a custom disk in Mac 0S 8 1 9 x on page 70 command Missing USB and FireWire devices might not appear when you use this procedure You might have to mount them using the Add Custom Disk Search available devices to locate a disk The Add Disk dialog box displays a list of all available devices on which you can search for missing disks and partitions From the Add Disk dialog box you can search devices for missing volume information add a custom disk eject removable media and mount selected disks and partitions To search available devices for a missing disk 1 Start Norton Disk Doctor UnErase or Volume Recover 2 Onthe Disks menu click Add Custom Disks H Add Disk Click a triangle to display a device s volumes disks partitions and other structural information Device ID Mount Search Disk Yolumes ATAPI Bus 0 IDO ATAPI Bus 0 ID 1 amp Partition Table lt
249. pair Scan Results and Save Report Format in the General Preferences window Customizing Norton AntiVirus for Macintosh 119 About General Preferences To set Norton AntiVirus General Preferences in Mac OS X v10 1 1 Inthe Norton AntiVirus main window click Preferences 090o General g a y General Auto Protect Compression Reminder Set Automatic Repair to On to automatically repair infected files found during a manual scan Set to Off to disable Automatic Repair Repair Automatically repair infected files Manually repair infected files Select the file information to include in the scan report Scan Results Only infected files All examined files A Do not list permissions errors when scanning Select the program you want to use when viewing the saved report Save Report Format TextEdit A 2 Inthe General window select the preferences that you want Your choices are Determines the action that Norton AntiVirus performs when it encounters a virus during a scan You can choose to have Norton AntiVirus repair the infected file automatically or report the infected file without repairing it Determines what appears on the Scan History report You can have only files with problems appear on the report or all scanned files When All examined files is selected scanning takes more time In Mac OS X v10 1 Norton AntiVirus can scan only those files to which you have access permission If th
250. paring an emergency response plan If a virus is detected See About Alert Preferences on page 131 If a virus is detected on your network remove it from all computers attached to the network To remove a virus 1 Physically disconnect the workstation from the network 2 Eradicate the virus on the workstation before reconnecting to the network otify other users on the network to scan for viruses immediately 4 Scan your network servers for viruses 5 In Mac OS 8 1 9 x set Norton AntiVirus Preferences to alert you over a network running under Norton AntiVirus NetWare Loadable Module NAV NLM or Norton AntiVirus for Windows NT NAV NT Service and support solutions Service and support information is available from the Help system of your Symantec product Click the Service and Support topic in the Help index Technical support Symantec offers two technical support options Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version This gives you access to current hot topics knowledge bases file download pages multimedia tutorials contact options and more PriorityCare telephone support PriorityCare fee based telephone support services are available to all registered customers You can access the PriorityCare number for your product through the Service amp Support Web site You ll
251. pen it 2 Inthe CD window open the Install for OS X folder 3 Double click Install Norton SystemWorks 4 Inthe Authenticate window type your administrator password then click OK symantec Norton SystemWorks This installation was created with Installer VISE from MindVision Software 5 Inthe Norton SystemWorks welcome window click Continue License SYMANTEC SOFTWARE LICENSE AGREEMENT 0 IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED
252. prove access to your data Wipe Info destroys data permanently Use Wipe Info in Mac OS 8 1 9 x when you want to be sure that an erased file or folder cannot be recovered by any means There is no way to recover files that have been erased with Wipe Info Use Wipe Info to delete data on a Mac OS X volume when you have restarted your computer in Mac OS 8 1 9 x or from the Norton SystemWorks for Macintosh CD You can also use Wipe Info to clean unused disk space to ensure that no sensitive information that was inside of invisible temporary or unwanted files still exists in unallocated fragments When you wipe the unused space on a disk to prevent the recovery of erased files all other files are untouched including files that are in the Trash If you want Wipe Info to wipe the disk space where the deleted files were stored remember to empty the Trash before wiping unused disk space O Wiping unused disk space prevents UnErase from recovering files that were erased before the disk space was wiped If you use Wipe Info frequently you can create a Wipe Info Trash can on the Desktop so that you can destroy unwanted data without having to start Wipe Info each time How Wipe Info works When you empty the Trash or erase a disk only the bookkeeping information about the disk is modified The data in erased files remains on the disk even though the file names no longer appear in any folder until the space is needed to store other files
253. ption and click any column heading This removes any sorting from the list Once you have located matching data and resource forks you can join them To join a resource and data fork from the Search Results window 1 Inthe search results list select one resource fork 2 Select one data fork Use the Command key to select nonadjacent files Do not select more than one data and one resource fork 3 Onthe Tools menu click Join Forks For most file types the original file name is filled in for you but some searches recover files with generic file names 4 If necessary rename the file 5 Click Save to save the joined file If you have already recovered the resource and data forks you can use UnErase to join them To join previously recovered resource and data forks 1 Start UnErase 2 Onthe Tools menu click Join Forks Join Forks 1 Select the file containing the data fork you want to join Select File lt No File Selected gt 2 Select the file containing the resource fork you want to join f Select File lt No File Selected gt 3 Select the location and name of the newly created joined file f Select File lt No File Selected gt eee f Cancel In the Join Forks dialog box click the first Select File button 4 Locate the Recovered Files folder then select the data fork Recovering missing or erased files 197 Restore recovered files 5 Click Open The file name appears next
254. r If you need to uninstall Norton SystemWorks If you need to remove an installed version of Norton SystemWorks from your computer use the Norton SystemWorks for Macintosh Installer The process is faster if all other programs are closed before you uninstall Norton SystemWorks Installing Norton SystemWorks for Macintosh 53 If you need to uninstall Norton SystemWorks Uninstall Norton SystemWorks from Mac OS 8 1 9 x Use the Norton SystemWorks Installer found in the Install NSW for Mac OS 8 1 9 x folder to uninstall Norton SystemWorks To uninstall Norton SystemWorks for Mac OS 8 1 9 x 1 Insert the Norton SystemWorks for Macintosh CD into your CD ROM drive If the CD window doesn t open automatically double click the CD icon In the CD window open the Install for OS 8 1 9 x folder Double click Norton SystemWorks Installer Click Continue to progress through the information screens uw FF WwW N Click Accept to accept the License and Warranty Agreement If you decline the uninstallation is cancelled 6 Inthe pop up list change Easy Install to Uninstall SS Install NSW for 058 1 059x SF Change to Uninstall Uninstall Choose Uninstall to remove all Norton SystemWorks components from your Macintosh NOTE Use this feature after starting your Macintosh from the Norton SystemWorks CD to insure all Norton SystemWorks components are removed Disk space available gt 26B Approximate disk space needed
255. r appear in the System Ratings window You might want to restrict the displayed list to particular computers However you cannot remove the Current System or the reference system To remove computers from the results list 1 Inthe System Ratings window select the computer to remove 2 Onthe Edit menu click Remove System From List The selected ratings are moved to the Hidden Results folder which is inside the Benchmark Results folder It no longer appears in the System Ratings window To add existing ratings to the results list 1 Inthe System Ratings window on the Edit menu click Add Systems to List 2 Inthe dialog box that appears select a computer and click Show Repeat for all of the computer ratings that you want to add 4 Click Done The System Results window includes the additional computers 228 Enhancing performance and security Test performance in Mac OS 8 1 9 x Examine data in more detail You can examine the test result values that are used to generate the graphs The Detailed Ratings window displays individual test results in a tabular form for easy comparison of tests within a suite By default the Detailed Ratings window displays all results that are relative to the reference computer You can change the relative computer or view absolute results By default all computers are compared to a Power Macintosh 6100 60 When the weights for each test are computed in actual results per second the overall Sys
256. r 171 verifying in Norton Disk Doctor 157 Directory Thread messages Norton Disk Doctor 279 disabling Norton FileSaver 62 63 Disk Doctor Scan contextual menu command 57 Disk Resizing Speed Disk profile 215 Disk test suite System Info benchmarks 232 234 overview 232 DiskLight and Norton Disk Doctor 236 and removable media devices 236 and SCSI devices 236 customizing 236 device ID display 236 Index DiskLight continued features 235 236 icon 236 disks checking media surface 156 diagnosing 153 159 161 169 directory recovery DiskWarrior displaying information for 172 173 finding missing with Norton Disk Doctor 155 with UnErase 197 fragmentation level messages 62 map viewing in Speed Disk 213 missing recovery procedure 71 recovering with Volume Recover 168 reformatting after Wipe Entire Device 240 repairing damaged 154 restoring 168 171 selecting for custom installation 43 setting preferences for checks of 155 space consolidating 222 System Info Disk tests 233 viewing block number in Speed Disk 213 wiping entire 239 wiping free space 237 240 in Speed Disk 223 DiskWarrior 255 260 HFS and HFS Extended disks 261 displaying recovered files folders 185 Documentation folder 51 52 Draw Picture benchmark 232 DrawText benchmark 232 E ejecting CD 48 email attachments scanning 96 emergency procedures do not install 17 Norton SystemWorks 17 Volume Recover methods 167 when to start from CD 17
257. rce forks A recovered file that previously had a data fork and a resource fork might need only its data fork recovered When a data fork is located during a File Type search itis listed with a generic name identifying the document type for example Photoshop 2 3 4 5 1 data If you can t find a resource fork to help you name a file you can rename a data fork once you have established the contents of the file A resource fork is the part of a file that contains information that is used by a program such as menus fonts icons or executable code In the UnErase Search results list the resource fork has the original file name and the suffix rsrc Most files that are created in Mac OS X do not have resource forks resource forks If you sorted the list of found files restore the original sort order to see which forks are physically adjacent Because the data and resource forks of a file are often physically adjacent on a disk a data fork can often be identified by looking at the name of the resource fork nearest to it For example if you find a file called Photoshop 3 4 5 25 data and next to it is 195 196 Recovering missing or erased files Restore recovered files a resource fork with a Photoshop icon and the name Cover Photo rsrc these forks probably belong to the same file When you have found two forks that appear to match join them To restore the order in which files were found Inthe search results list press O
258. rder The record key is duplicated The leaf record has an incorrect type The index record has an incorrect downlink These errors can cause files to disappear or be inaccessible Catalog tree leaf node messages Catalog tree file A leaf node is a node in the Catalog B Tree or Extents B Tree that contains file records or extents records File records contain information about files that are stored on a disk including their sizes types and creators attributes and the physical locations of their data Extents records contain the physical locations of those portions of fragmented files that are not tracked in the Catalog tree The following are Catalog tree leaf node error messages The leaf record has an invalid name lt filename gt has a duplicated ID No thread record found for lt filename gt No parent directory found for lt filename gt The leaf record has an incorrect Parent ID These errors can cause files to disappear or folders to appear empty record messages The following are Catalog tree file record messages lt filename gt has an incorrect clump size extent starting block number extent length data or resource starting block number logical length physical length lt filename gt has an empty extent descriptor These errors cause files to be damaged Norton Disk Doctor messages 279 About Norton Disk Doctor messages Directory and file thread record messages If you see directory and fi
259. ring and recovering disks Get information about disks folders and files Finder flags for applications and files The following Finder flags are available for applications and files in the Get Info window If this check box is checked the application or file is on the Desktop If this check box is checked the application or file is not visible in the Finder The application or file does not appear on the Desktop or in most Navigation Services dialog boxes that appear when you open or save a file If this check box is checked icons are stored in the resource fork of the application or file If this check box is checked the file is a stationery pad This means that when you open the file its contents are copied and opened in an untitled window If this check box is checked the application can be shared by multiple users over a network If this check box is checked the Finder has seen the file or application and assigned it to a location in a window or on the Desktop If this check box is checked the file is an alias If this check box is checked the file s initialization procedure will not load at startup This item only affects startup files such as INITs and System Extensions If this check box is checked the application or file cannot be renamed from the Finder and it cannot have customized icons assigned to it If this check box is checked the application or file has a customized icon Examining r
260. ring disks 177 ut disks folders and files The Norton Disk Doctor Get Info window displays information about your applications and files Files and applications store much of the same information but applications contain additional information about the application s memory requirements General information for applications and files The following general information is available for applications and other files Name Locked Kind Size Created Modified Version Comments Mac OS 8 1 9 x only The name of the application or file that you selected is displayed If checked the application or file cannot be deleted or modified For applications the kind is App ication For documents the kind is either the name of the application that created the document or if the application is unknown just Document The size of the application s or fi e s resource and data forks As with folders the actual size of the file and the amount of space that it takes on the disk is The date that the application or fi The date that the application or fi shown ile was created ile was last modified The version number of and copyright information for the application or document This in programmer ormation is provided by the Comments that appear in the Finder Get Info window You can view and modify any existing comments or insert new comments 178 Examining repai
261. rotect fails to load any of several things could be the problem Norton AntiVirus Auto Protect may have a conflict with one or more of your other system extensions Check the Norton AntiVirus Read Me file for the most up to date information on compatibility with other system extensions If the Norton Read Me file does not provide the answer see General Macintosh troubleshooting on page 148 In Mac OS 8 1 9 x if you are using an extension manager program the program may have disabled Norton AntiVirus Auto Protect Start the extension manager program and make sure that Norton AntiVirus Auto Protect is enabled Your copy of Norton AntiVirus Auto Protect could be damaged in some way In Mac OS 8 1 9 x reinstall Norton AntiVirus Auto Protect using the Custom install option Make sure that all engine files and virus definitions are installed Norton AntiVirus does not run without them For a list of all the installed files see the NAV Install Log File located on the root of your hard disk Troubleshooting in Norton AntiVirus for Macintosh 145 Startup problems Norton AntiVirus reports that a file is invalid when trying to launch or scan or at startup This is an indication that one of the files making up the virus definitions is damaged or otherwise invalid To repair a damaged virus definitions file in Mac OS 8 1 9 x 1 Open the System folder on your computer Find the Extensions folder and open it Open the Norton AntiVirus
262. rton Disk Doctor might find during the examination See Save an Undo 6 Doone of the following file in Mac 0S 8 1 F i 7 y Dage a Click Cancel to skip the creation of an Undo file Select a disk and folder for the Undo file and click Save Norton Disk Doctor examines the first selected disk Examining the disk for defects can take significantly longer than other parts of the examination See Set Norton 7 To skip the Defective Media Check do one of the following Disk Doctor test ia Een oh s Before you examine the disk in Norton Disk Doctor Preferences page 155 under General Preferences uncheck Check for Defective Media During the disk examination next to Checking Media click Skip 38 Installing Norton SystemWorks for Macintosh Installation See If a problem is found on page 162 8 If Norton Disk Doctor finds errors during the examination it prompts you to fix or skip the repairs When the examination is complete the results appear in the Summary window 9 Click Done 10 On the File menu click Quit Delete unwanted files See Protect disks Before you install Norton SystemWorks prepare your computer by deleting ie dandy dates Any unwanted files and emptying the Trash Removing unwanted files on page 62 increases the efficiency and performance of the Norton FileSaver file and directory tracking tools Installation See ReadtheRead The Installer for each version
263. rton SystemWorks CD to make it your startup disk Close the Startup Disk Control Panel On the Special menu click Restart If the CD window doesn t open automatically double click the CD icon to open it If you can t start from the CD See If you update your version of Mac 0S X v10 1 on page 20 See Read the Read Me file on page 33 The System software that is included on the Norton SystemWorks for Macintosh CD might not be sufficient to start newer Macintosh models issued after the release of this version of Norton SystemWorks for Macintosh To find out if a newer CD or software is available contact Symantec s Customer Service Certain newer Macintosh computers require specific versions of a file called Mac OS ROM to start If you are unable to restart your computer from the CD or from another startup disk there might be a version conflict with the Mac OS ROM file For more information see the Read Me file on the Norton SystemWorks for Macintosh CD Installing Norton SystemWorks for Macintosh 35 Before installation Scan for viruses To make sure that no viruses are already on your computer scan it before installing Norton SystemWorks for Macintosh To scan for viruses See Start fromthe 1 Start your computer using the Norton SystemWorks for Macintosh CD CD on page 33 In the CD window double click Norton SystemWorks 3 Inthe Norton SystemWorks window click Norton AntiVirus If you have already downl
264. rts Because some applications do not recognize file types unless a system extension is added to the file name you can include system extensions in the report file names To set report preferences 1 Start Norton Disk Doctor 2 Doone of the following Mac OS X v10 1 On the Norton Disk Doctor menu click Preferences Mac OS 8 1 9 x On the Edit menu click Preferences Click Report File Under Save Report As select a text editor Check or uncheck Show System Extensions on Reports Click Save nu FF W Use Norton Disk Doctor for routine maintenance In Mac OS 8 1 9 x Norton Disk Doctor not only performs repairs it can also fix minor inconveniences such as rebuilding the Desktop file and matching orphan data files with their application types Rebuild the Desktop in Mac OS 8 1 9 x Desktop files are invisible files that help keep track of the files on each volume As you work with a volume information is added to these files If Desktop files are damaged they can cause startup problems Norton Disk Doctor lets you use the Finder s ability to rebuild Desktop files on selected disks Rebuild the Desktop once a month O When you rebuild the Desktop any comments that you have added to the files Get Info windows are lost since the Desktop file that contains these comments is deleted 166 Examining repairing and recovering disks Use Norton Disk Doctor for routine maintenance To rebuild the Desktop in Mac OS 8 1
265. running If you select one of these disks as a recovery destination the Recover button is unavailable To use Volume Recover when the destination disk is locked 1 Start your Macintosh from the Norton SystemWorks for Macintosh CD 2 Start Norton SystemWorks 3 Onthe Utilities menu click Volume Recover The recovery process When you start Volume Recover it displays the currently mounted disks in the main window When you click Search it scans for additional volumes and looks for FileSaver information It guides you through the process of recovering vital disk information and displays messages to help you decide whether to restore a disk with FileSaver data See Rebuild a disk If you know that Norton FileSaver was not active for the damaged disk skip directory on page 171 the recovery process and try the Rebuild Directories feature Examining repairing and recovering disks 169 The recovery process Before proceeding be aware of the following Any files that were created after the most recent FileSaver information file are not recovered Any file that was modified or deleted after the FileSaver information files were last saved is recovered but might be damaged You cannot undo the Volume Recover process Select the disk to recover Volume Recover scans for disks The available disks appear in the Volume Recover main window To start Volume Recover 1 Inthe Norton Tools folder double click Volume Recov
266. running man icon 6 To select all of the found files press Command A 250 Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your problems 8 With the found files selected on the File menu click Move gt To Trash These files are invisible so they do not appear in the Trash To empty the Trash that contains these invisible files create an empty folder on the Desktop and move it to the Trash and then empty the Trash Restart your computer Replace a damaged disk driver amp Replacing a disk driver can be dangerous because you need to use disk formatting software If it is used incorrectly this software could reformat your hard disk The procedure described is an outline of the most typical steps for replacing a driver The exact procedure varies with each disk drive manufacturer For detailed instructions on how to update your device driver see the user s guide that came with your hard disk To replace a driver 1 Start your Macintosh using the disk that contains the setup utility that was used to format your hard disk For most users this is on the Mac OS System CD that came with your computer If the Sad Mac still appears when you restart press Command Option Shift and Delete while restarting In the hard disk utility application select your volume or disk and look for a button or menu item named Update or Reinstall Driver In Drive Setup on the Functions men
267. s 2 We highly recommend deleting files that Delete contain viruses and replacing them with uninfected original or backup copies f Repair X Do you wish to delete or repair per maner arera e S My Excel File XLS Copy Repair f Cancel 3 Inthe Repair dialog box do one of the following Click Repair Click Copy Repair if you want to create a backup copy of the file before it is repaired 4 After repairing all infected files scan your disks again to verify that there are no other infected files 5 Check the repaired files to make sure that they function properly For example if you repaired a word processing program start it edit a file save a file and so on to make sure that it has been repaired correctly If you chose to have Norton AntiVirus make a backup copy of the infected file before you repaired it delete the backup file once you are certain the repair worked correctly The infected backup copy of the file is stored in the same directory as the original file The backup copy is named infected lt file name gt where lt file name gt is the name of the original file If Norton AntiVirus can t repair a file See Check product version numbers and dates on page 82 If Norton AntiVirus cannot repair the infected file first make sure you have scanned with the latest virus definitions If you are not sure that you have the latest definitions use LiveUpdate Then scan your hard disk with the
268. s Jaz drives and CD R RWs Alsoft DiskWarrior Recovery Edition Provides the ability to rebuild recover and optimize disk directories Aladdin Spring Cleaning Mac OS 8 1 9 x and Mac OS X versions of a utility that removes unwanted files from your hard drive The CD also includes demo and freeware products from other manufacturers Demos Contains a demonstration version of Aladdin DragStrip for Mac OS 8 1 9 x which lets you customize shortcuts on the Desktop Freeware Contains Aladdin Stufflt Lite for Mac OS 8 1 9 x and Mac OS X which compresses and decompresses files More information is available in the Demos and Freeware folders on the Norton SystemWorks for Macintosh CD 256 Norton SystemWorks featured products Retrospect Express quick start Retrospect Express quick start See Access the Retrospect Express PDFs and Read Me on page 258 What s new The Norton SystemWorks for Macintosh CD includes the Retrospect Express User s Guide and Retrospect Express Quick Start PDFs in the Retrospect Express 5 0 folder These PDFs were written for Retrospect Express version 4 3 and do not fully document the features of Retrospect Express 5 0 for Mac OS X The Retrospect Express Read Me file includes information that was not available when the Retrospect Express User s Guide PDF was finalized It includes late breaking information issues with specific types of hardware and backup media and platform specifi
269. s Symantec 47 79 When Finished command in Speed Disk 223 Wipe Entire Device command 238 Wipe Info contextual menu command 58 Security Wipe 241 Trash 239 241 wiping entire disks 239 files folders 239 unused disk space 239 240 workstations protecting 289 Norton SystemWorks for Macintosh CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me _ CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributer Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA 4 Sales Tax See Table IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI Shipping amp Handling 9 95 6 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 2
270. s You can see more detail about the problems that were found and the items that were affected by directory damage To see more detail In the DiskWarrior Recovery Edition report window click Detail For more information More information is available in the DiskWarrior Recovery Edition User Guide PDF on the Norton SystemWorks for Macintosh CD To access the DiskWarrior Recovery Edition User s Guide 1 On the the Norton SystemWorks for Macintosh CD open the DiskWarrior folder 2 Double click DiskWarrior Recovery Edition User Guide PDF You can install Adobe Acrobat Reader from the Norton SystemWorks for Macintosh CD See To install Adobe Acrobat Reader on page 75 264 Norton SystemWorks featured products Spring Cleaning quick start Spring Cleaning quick start Aladdin Spring Cleaning is an uninstaller program that helps you recover disk space by letting you remove and manage your files and programs For more comprehensive documentation see the Spring Cleaning User s Guide PDF in the Spring Cleaning folder on the Norton SystemWorks for Macintosh CD Spring Cleaning system requirements Spring Cleaning has the following system requirements Power Macintosh computer Mac OS 8 1 or later with CarbonLib 1 0 4 or later Mac OS 8 1 requires Navigation 1 0 1 or later 4 MB free RAM 13 MB of disk space Install Spring Cleaning You can install the Spring Cleaning program from the Norton SystemWorks for Macintosh
271. s automatic scans when documents are opened and when you launch a program and virus like activity alerts You can specify whether to have Norton AntiVirus generate reports on all files scanned or only those with problems You can also specify which program you use to view the saved scan report files For the Activity Log you can specify its name and location and the types of alerts it records You can also clear the Activity Log when it gets too big O In Mac OS X v10 1 set the report file type on the General Preferences tab See About General Preferences on page 117 134 Customizing Norton AntiVirus for Macintosh About Report Preferences To set Report Preferences in Mac OS 8 1 9 x 1 Inthe Preferences dialog box click the Report icon Preferences Norton AntiVirus AV ES Report File Creator 7 SimpleText z Show In Report All infected files L Q All examined files Which Alerts to Log Q tne all Clear Current Log File 2 Inthe File Creator list select a program in which to view saved reports and the Activity Log Select Other to choose a program other than those listed A dialog box appears in which you identify the program 3 Inthe Show in Report box select an option to specify the scope of reported information when scans are performed Your options are All infected files Lists
272. s a Control Strip module so that you can turn Auto Protect on or off without opening the Control Panel or the Norton AntiVirus program je Auto Protect On Turn Auto Protect e Ao Proet an on or off L Auto Protect Control Strip icon To enable the Control Strip 1 2 3 On the Apple menu click Control Panels Click Control Strip Make sure that Show Control Strip is selected or that a Show Hide Control Strip hot key is defined To turn Auto Protect on or off from the Control Strip 1 2 3 Open the Control Strip Click the Auto Protect Control Strip icon On the pop up menu select one of the following Auto Protect On Auto Protect Off Norton SystemWorks basics 61 Maintain your computer with Norton SystemWorks Fine tune Auto Protect performance O In Mac OS X v10 1 Auto Protect does not affect your computer s performance If you choose the highest level of automatic protection you might notice that your computer s performance is affected during some activities You can adjust protection activity Before making adjustments try to determine the activity that seems to cause performance impairment and make adjustments related to that activity If you notice a decrease in your computer s performance lower the levels of protection for Auto Protect To minimize protection levels in Norton AntiVirus 1 Start Norton SystemWorks 2 Inthe Norton SystemWorks main window click Norton
273. s are suppressed during decompression of compressed archives such as those created by Stufflt Disk Doubler Mac Binary Zip and gzip and other compression programs Customizing Norton AntiVirus for Macintosh 127 About Scan Preferences Scan email Norton AntiVirus Auto Protect scans email attachments attachments when they are downloaded See Scan email attachments on page 96 Scan for boot block Norton AntiVirus scans the boot block for infections infections and if configured repairs them 3 Click Save To set scanning preferences for Auto Protect in Mac OS X v10 1 1 Inthe main Norton AntiVirus window click Preferences 2 Inthe General Preferences dialog box click Auto Protect Auto Protect 09 U Bt yg General Auto Protect Compression Reminder Set Automatic Scanning to On to enable Auto Protect Turning off Automatic Scanning increases the likelihood of virus infection Automatic Scanning On Off Set Automatic Repair to On to automatically repair infected files discovered by Auto Protect Set to Off to disable Automatic Repair Automatic Repair On Off Click the lock to make changes In the Auto Protect window click the lock 4 Inthe Authenticate dialog box type your administrator name and password 5 Click OK 6 Select the automatic options that you want 7 Close the window to save your changes 128 Customizing Norton AntiVirus for Macintosh Ab
274. s button unless damage to your disk is so severe that no other method can recover your missing files Because Volume Recover scans the entire disk for all files this search can be time consuming For example a 4 GB drive might take 10 minutes to rebuild When the estimate is satisfactory click Rebuild Directory When you are asked to confirm the warning message click Proceed When Rebuild Directories is complete the disk is mounted on the Desktop Run Norton Disk Doctor to verify that the disk is in good condition This is a precaution in case other structural problems on your disk might still cause problems Examining repairing and recovering disks 173 Get information about disks folders and files Get information about disks folders and files The Get Info feature lets you view information about disks folders and files If a disk or file doesn t have an icon or name use Get Info to identify it In a Get Info window you can change the Finder flag File Type and Creator codes comments and the name of a selected item A file type is a four character identification code stored in a file that associates the file with an application A creator code is a four character code that indicates the application that created the file The information in Get Info windows varies according to the Mac OS that you are running and the item that you select For example files that are created in Mac OS X applications do not necessarily have
275. s in Mac OS X 1 Inthe Applications folder double click the Retrospect Express 5 0 folder 2 Double click Retrospect 3 Inthe Retrospect Backup registration dialog box select one of the following Already Registered Register Later Register Now 4 Atthe prompt type an administrator password See the Retrospect 5 To avoid this prompt uncheck Always require authentication eran You can also specify your security logon preference in the Retrospect Express Preferences Access the Retrospect Express PDFs and Read Me The Retrospect Express User s Guide contains detailed information on how to use Retrospect Express version 4 3 The Retrospect Express Read Me file contains late breaking information that was not available when the Retrospect Express User s Guide PDF was produced Check the Dantz Web site for updates to this documentation See To install If you don t have Adobe Acrobat Reader installed you can install it from the robe Acrobat Norton SystemWorks for Macintosh CD eader on page 75 Norton SystemWorks featured products 259 Retrospect Express quick start To open the Retrospect Express PDFs 1 Insert the Norton SystemWorks for Macintosh CD into the CD ROM drive 2 Double click the Install Retrospect Express folder 3 Double click one of the following Retrospect Express Quick Start This PDF includes instructions for installing and using Retrospect Express in Windows and Macintosh opera
276. s to respond to a virus See About Alert In Mac OS 8 1 9 x you can add a customized message to all virus alerts oti on and virus like activity alerts to indicate who the user should call for help for example Call Help Desk for help at ext 5555 Instruct your users to Scan all software before using it This includes programs downloaded from the Internet as well as new software Watch for warning signs such as frequent system crashes lost data screen interference or suddenly unreliable programs Keep a current store of virus free program backups Avoid running programs from unscanned removable media Write protect removable media before using it in someone else s computer To protect the workstations Scan each workstation to make sure that it is virus free Train your users to use a file backup utility on a regular basis Train your users to update the virus definitions file when it becomes available To protect the network Password protect all network executable directories so that only the administrator has write access to them Scan for viruses on new and rented computers before using them Schedule periodic scans of all network servers If you are using Novell NetWare or Windows NT servers use Norton AntiVirus Enterprise Solution components to protect servers from virus infections See Service and support solutions on page 291 290 Using Norton AntiVirus on a network Pre
277. scan scans the selected item O contextual Menu Scan FB Summary Problems found Files Examined 5 565 Total infected files 1 Comment a I lt 7 EICAR Test Virus Not Repair Contains a strain of E Kind document Created Fri Dec 18 1 Size 355 bytes Modified Mon May 22 Where Sentinel G3 2 If you need to repair a virus click Launch NAV to run Norton AntiVirus Use drag and drop You can use the Finder s drag and drop feature to start many Norton SystemWorks tools Drag a disk or volume icon to any of the following Norton SystemWorks program icons Speed Disk Check or optimize the selected disk UnErase Perform a Quick Search on the selected disk Norton SystemWorks basics 59 Maintain your computer with Norton SystemWorks Volume Recover Search for FileSaver files on the selected disk Norton AntiVirus Scan a volume file or folder for viruses Drag a file or folder icon to any of the following Norton SystemWorks program icons Wipe Info Delete the item permanently Norton AntiVirus Scan the file or folder for viruses Maintain your computer with Norton SystemWorks You are less likely to experience problems with your Macintosh when you use Norton SystemWorks tools for preventive maintenance Norton AntiVirus Auto Protect runs in the background and alerts you if it detects a virus Norton FileSaver runs in the background and maintains a record of your di
278. se a different sized icon in the list of found files or view data and resource fork sizes Type and Creator To customize the found files list 1 Complete a Fast Find search See Start a Fast Find search on page 182 2 Onthe View menu click Customize 3 Inthe Custom View Settings dialog box select settings for the list of found files Your choices are Show Date Day date and time that the file was last modified Show Size File size in kilobytes KB Show Kind Name of the item s Type or its Creator program for example folder SimpleText document and so on Show Drive Name of the disk on which the item is located Name Show Technical Resource and data fork sizes and Type and Creator codes Info for the item 4 Select a display icon size 5 Click Done Recovering missing or erased files Manage Fast Find search results Add a file to the found files list See Change file info settings and icons on page 186 The Fast Find Get Info window has useful file attribute editing features Add a file to the Fast Find list in order to use these features To add a file to the Fast Find list In the Finder drag any file or folder icon onto the Fast Find icon Work with found files Use Fast Find to sort found files launch programs view documents and change a file or folder s technical information and icon To sort the found files In the found files list click the Name Size Kind
279. search field type email clients Click search oo N naw On the stage three page under search results click Which email clients does NAV for Macintosh 8 0 support for email scanning Decontamination procedures If you think that a virus has infected your computer and you are afraid that there might be a virus in memory use the Norton SystemWorks for Macintosh CD to restart your computer and remove the virus For detailed instructions see Start from the CD on page 33 and Scan for viruses on page 35 View and print scan history Norton AntiVirus automatically saves a report of each scan You can view and print these scan results at the end of a scan You can also review previous scans in the History file 98 Protecting disks files and data from viruses View and print scan history Save and print scan reports See About Report Preferences on page 133 At the end of a scan you can save the scan results in a data file You can specify the data file format in Preferences Saving a scan report in a specific file format relates it to a word processing program You can print a scan report from the Scan Results window or from the Scan History window To select a scan report to save or print 1 Inthe Norton AntiVirus main window click View History Norton AntiVirus Scan History Fri Nov 9 2001 3 55 PM Infections were found Fri Nov 9 2001 3 55 PM Infections were found Fri Nov 9 2001 3 55 PM Inf
280. sesesresessrsrssrsrrsrsersrsessesee Disable scheduled events 0 ccccsesescscseeseecseseseeesseseseseeessees Perform a scan from the command line cccccecceeeeeeeeseeeeeeees 7 8 Contents Chapter 6 Chapter 7 What to do if a virus is found If Auto Protect finds 4 VITUS cscs desdsesscsantadersnaiaciadtesdtncances 107 If Auto Protect finds a virus and repairs the file 0 107 If Auto Protect finds a virus but does not repair the file 107 If Auto Protect finds a virus and cannot repair the file 108 If removable media is infected mocscmeeinimnewonmiianes If a virus is found while scanning 0 eseeeeseeeeeeeeeneeteeeeeeneenes Repair infected files nararansan AEAEE E RINAT If Norton AntiVirus can t repair a file Delete infected filot rnana a e advice If you receive a Virus like Activity alert in Mac OS 8 1 9 x 112 Look up virus names and definitions 0 eee eseeeeeeeeseeseeeeseeeeees 113 Look up virus definitions on the Symantec Web site 115 Customizing Norton AntiVirus for Macintosh About General Preferences cccceccsccsssssscsssesssessssssesesessssssessseseees 117 Set General Preferences in Mac OS 8 1 9 X assesi 117 Set General Preferences in Mac OS X V10 1 wees 118 About Custom Preference cccccccsssesssssscsssesesssssscsesessssssssessseseees 120 Access Custom Preferences in Mac OS 8 1 9 X woe 120 Access Custom Preferences in MacOS X v10 1 wow 121 About Floppy S
281. sing the Finder for example it could indicate the presence of a virus A program tries to create or modify a program file Although this activity often happens legitimately when you copy files using the Finder for example it could indicate the presence of a virus A program attempts to modify a resource file without going through the Macintosh Resource Manager Modifications to a resource file are common however they normally take place using the Resource Manager Although this activity often happens legitimately when you use a backup program for example it could indicate the presence of a virus 130 Customizing Norton AntiVirus for Macintosh About Prevention Preferences A program attempts to modify a disk without going through the Macintosh file system Although this activity could indicate the presence of a virus some programs such as ResEdit and Macintosh Programmer s Workshop bypass the file system as part of their normal processing A program attempts to modify a resource file without passing through checkpoints that Norton Auto Protect sets up for monitoring modification attempts This alert is rare If it appears be suspicious because only a few programs for example THINK C Pascal ResEdit and some fax programs bypass Norton AntiVirus Auto Protect legitimately Check the Read Me file for the names of any other software programs that bypass Norton AntiVirus Auto Protect A program attempts to
282. sk activity so that you can restore files and directories if damage occurs Enable and disable Norton AntiVirus Auto Protect Norton AntiVirus Auto Protect guards against viruses when your computer starts It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus In Mac OS 8 1 9 x when a virus or virus like activity an event that could be the work of a virus is detected Auto Protect alerts you You don t need to run Norton AntiVirus regularly as long as Auto Protect is active Auto Protect interception prevents viruses from moving to your disk and in Mac OS 8 1 9 x you can use the contextual menu to scan a specific volume file or folder 60 Norton SystemWorks basics Maintain your computer with Norton SystemWorks If you need to disable Auto Protect temporarily Auto Protect senses when you re installing software in Mac OS 8 1 9 x so that it doesn t interfere with installation You can disable it but it is not recommended To disable Auto Protect temporarily in Mac OS 8 1 9 x 1 2 Start Norton AntiVirus On the Preferences menu click Turn Auto Protect Off To disable Auto Protect temporarily in Mac OS X v10 1 1 FW N Start Norton AntiVirus In the main window click Preferences Click Auto Protect Set Automatic Scanning to Off Turn Auto Protect on or off from the Control Strip in Mac OS 8 1 9 x Norton SystemWorks install
283. sks sorossriirasressssses 261 Work with a recovered disk oo eeeeseseceseseeseeeeseeseseeseeeeseeneetenee 262 About the DiskWarrior Recovery Edition report ee 263 FOF MOP ANFOPMAHON sessed sais seises tastdescgees caesar deiiauiaieasaes Spring Cleaning quick start Spring Cleaning system requirements Install Spring Cleaming naierara aiara Uninstall Spring Cleaning USESpring Cleaning eissien aE sens den N Contents Section 5 Appendices Appendix A Appendix B Appendix C Norton AntiVirus for Macintosh messages Mac OS 8 1 9 x and Mac OS X v10 1 Messages u c 269 Mac OS 8 1 9 x specific MESSAGES ciiin 271 Mac OS X v10 1 specific messages sorenecvanironeinieinieiies 272 Auto Protect MESSAQES none e iar a E EA a 273 Auto Protect messages specific to Mac OS 8 1 9 X sasse 274 Auto Protect messages specific to Mac OS X V10 1 wee 274 Norton Disk Doctor messages About Norton Disk Doctor messages s es 275 Driver Descriptor Map and Partition Map messages 275 Master Directory Block and Volume Header Block MESSARES a ia E E EA O dca dates B Tree node messages B Tree header MESSAES ou eeeeseeesseeeeseeeeseseesesnceeceeseeetsncetsneesees 277 Catalog tree messages Extents tree messages File messages ves ceee cesszes ninata aea sabescn canes bea sducaboussniesddiees HES Plus Wrapper MeSSaES eeeseeeesseceeseeeeseeseeeeneeeeseeeesneneeees 281 Mac OS X hardlink MeSSAES eee eeeesteeeseeeeseee
284. stemWorks and restarting your computer stops responding Problems starting or running your Macintosh Volume will not start due to damaged System software How to run Norton Disk Doctor Finding missing files How to use Fast Find How to recover files with UnErase You might need to install Norton SystemWorks onto a disk with which you can access your main hard disk Check for compatibility issues Read the Read Me for any specific compatibility issues If you have an old version version 3 5 of Norton Utilities for Macintosh you must manually remove the FileSaver control panel and hidden files Restart from the Norton SystemWorks for Macintosh CD and use Norton Disk Doctor to examine your startup disk for problems before you install Fast Find provides techniques to help you locate missing files that might not be erased UnErase recovers erased files See System requirements on page 31 See Start from the CD on page 33 See If you can t start from the CD on page 34 See System requirements on page 31 See Read the Read Me file on page 33 See Remove older FileSaver files on page 249 See Examine your startup disk on page 36 See Use Fast Find in Mac OS 8 1 9 x on page 181 See Recover files with UnErase on page 187 22 Emergency assistance What tool should I use for my problem See Beyond the repair and recovery f
285. stems You can specify which other compressed file types Norton AntiVirus should scan 136 Customizing Norton AntiVirus for Macintosh About Compression Preferences To set Compression Preferences in Mac OS 8 1 9 x 1 Inthe Preferences dialog box click the Compression icon Preferences Compression O BinHex Select all Oo Compact Pro j Oo Disk Doubler ae Oo MacBinary Omime M Stuffit Citar C uucode Ooze C Lha L2H C unix Gzip 2 Do one of the following Select the file compression types that you want Norton AntiVirus to scan Click Select All to select all of the listed compressed file types Click Deselect All if you do not want any compressed files to be scanned Scanning time will be longer if you scan many compressed files 3 Click Save Customizing Norton AntiVirus for Macintosh 137 About Reminder Preferences To set Compression Preferences in Mac OS X v10 1 1 Inthe Preferences window click Compression Compression eOec U amp B U General Auto Protect Compression Reminder Check each file compression type that you want Norton AntiVirus to scan E BinHex Select All TER Pro Deselect All MIME Stuffit OTAR C UUCode O zip O Lha LZH Unix GZip 2 Inthe Compression dialog box do one of the following Select the file compression types that you want Norton AntiVirus to scan Click Select All to select all of the
286. t be found Reselect the printer in the Chooser and try again There is not enough memory to add any more items to the scan report You can continue scanning but non infected items will be removed from the scan report and will not be added as the scan continues Norton AntiVirus uses available memory to store items for the scan report If you have many files you will not be able to record all items to scan You can change the Report Preferences to record infected files only Mac OS 8 1 9 x specific messages Norton AntiVirus could not locate the Norton AntiVirus Macro Scan Lib in the Norton AntiVirus Additions folder It is required to scan for macro viruses The Norton AntiVirus Additions folder may not be in the default location It must be in the Extensions folder in the active System Folder For more information see the NAV Install Log File located on the root of your hard disk Try reinstalling Norton SystemWorks A network error occurred that will prevent Norton AntiVirus from alerting the Norton AntiVirus NT or NLM Server when a virus is found You can continue but any viruses identified will not be reported to a network server If you want to alert others on the network save the scan report and send it separately Also make sure that you are on the network 272 Norton AntiVirus for Macintosh messages Mac 0S X v10 1 specific messages Norton AntiVirus could not locate Norton AntiVirus Library in the N
287. t monitors Internet activity installations and file exchanges and provides warnings of common virus like activities Full Protection All of your computing activities are monitored for virus activities If you use File Sharing on your computer or your computer is exposed to viruses use this setting he Compression Scanning options let you select the types of compressed files that Norton AntiVirus scans Because compressed files take longer to scan you might want to adjust these settings To change settings later see To set Compression Preferences in Mac OS 8 1 9 x on page 136 Install Norton SystemWorks for Mac OS X v10 1 You must start your computer in Mac OS X v10 1 and be logged on as an administrator in order to install the Mac OS X v10 1 version of Norton SystemWorks The installation procedure requires that you enter an administrator password If you do not know if your logon is an Admin logon you can check it in System Preferences To check your logon type 1 In Mac OS X v10 1 on the Apple menu click System Preferences 2 Click Users Your logon name and type are listed Easy Install performs a full installation there is no Custom Install Installing Norton SystemWorks for Macintosh 45 Installation To install Norton SystemWorks for Mac OS X v10 1 1 Insert the Norton SystemWorks for Macintosh CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to o
288. te window click Customize This Update Session LiveUpdate presents a list of available updates By default all are checked for inclusion in this update session If your files are already up to date no items are available for selection 2 Uncheck the items that you don t want to update See View the 3 Click Update LiveUpdate i sutiman oni The file transfer takes a few minutes When it is complete LiveUpdate page 82 notifies you After updating When a LiveUpdate session is complete the LiveUpdate Summary window displays a list of what was updated along with brief notes After updating Norton AntiVirus LiveUpdate also downloads a What s New file which is placed on the desktop 82 Keeping current with LiveUpdate After updating View the LiveUpdate Summary The LiveUpdate Summary dialog box displays a summary of the activity and a list of products updated in this session Some updates require that you restart your computer When this recommendation appears in the summary description the Restart button is available To restart after a LiveUpdate session In the LiveUpdate Summary window click Restart Read the LiveUpdate What s New file LiveUpdate places a What s New file on the desktop This contains details of what files were updated by LiveUpdate Read the What s New file Double click the file Close the What s New file Press Command Q Delete the What s New file Drag it to the
289. ted examination is finished Norton Disk Doctor should report that no problems were found When the disk examination has completed Norton Disk Doctor displays a summary of the examination You can view details of the examination in a report To view a Norton Disk Doctor report from the Summary dialog box Inthe Summary dialog box click View Reports Norton Disk Doctor displays a report of the most recent examination You can view a report print it or save it as a different file type Norton Disk Doctor keeps reports of previous disk examinations You can view and print these reports To view a Norton Disk Doctor report 1 Inthe Norton Disk Doctor window click Reports 2 Tosort the report list click the Disk Date or Condition column 3 Inthe Norton Disk Doctor Reports window select a report The report s contents appear in the lower part of the window 4 Doone or both of the following Scroll down to view the entire contents of the report To print the report on the File menu click Print Each stored report uses a small amount of disk space Periodically delete reports that are no longer needed Examining repairing and recovering disks 165 Use Norton Disk Doctor for routine maintenance To delete a report 1 Inthe Norton Disk Doctor Reports window select the report 2 Press Delete Set report preferences You can specify which text editor or word processing program to use when you display repo
290. tegories and specify other criteria such as anchor files and file signatures The Speed Disk Profile Editor provides a list of optimization goals to assist you in arranging the categories for maximum benefit To create a Speed Disk profile 1 Inthe Norton Tools folder double click Speed Disk Profile Editor 2 Onthe Edit menu click New Profile 3 Inthe resource window double click the Untitled Profile to open the Profile window 4 Inthe Profile name field type a distinctive name for this profile In the Menu position list select a position This assigns the profile s position on the Speed Disk Options gt Optimize For menu 6 Inthe Goal list select the goal for this optimization profile Your options are Standard optimization Defragments files groups them by category and arranges the categories in order in the Categories list Minimal optimization Defragments files and moves them to the front of the disk without grouping them by category or moving them to a specific location on the disk Defragment only Defragments files without grouping them by category or moving them to a specific location on the disk Maximize free space Consolidates all free space Files are not defragmented Enhancing performance and security 217 Customize optimization 7 Check or uncheck the setting for Rebuild Desktop After Optimization When this is checked Speed Disk rebuilds the Desktop after optimizations that
291. tem Rating for the reference computer is set to equal 100 When the Ratings setting is set to Relative select any computer to make it the reference computer with all of its test results set to 1 0 in the Detailed Ratings window All other computers in the list are recalculated relative to the selected computer To view detailed results 1 Inthe System Ratings window select the computers for which you want to view data 2 Click Show Details The reference computer and other selected computers appear in the Detailed Ratings window 3 Inthe Show list select one of the following A test suite System Rating 4 Ifyou select System Rating in the Ratings list select one of the following ratings Absolute Displays actual results Relative Compares test results against the computer that you select Test results are set to 1 0 for all tests for that computer and the unweighted values behind the graphs appear You can add and remove computers from the Detailed Ratings list in the Benchmark Results window To sort the Detailed Ratings window lt Do one of the following a Click any column title On the View menu select a sort column Enhancing performance and security Test performance in Mac OS 8 1 9 x About System Info tests Most benchmarks were chosen to measure specific types of Macintosh performance A few benchmarks implement a real world programming problem to exercise processor features in a way th
292. tems from System Info results 227 password protection 140 repair preferences Norton Disk Doctor 155 repairing disks automatically with Norton Disk Doctor 154 setting preferences 155 with Norton Disk Doctor 162 infected file 110 response to alert 162 163 replacing damaged SCSI disk drivers 250 system files 251 Report preferences 133 135 reports customizing 133 viewing scan history 97 resource forks File Type scans 195 196 recovering 195 repairing 163 responding to virus alerts 107 111 restarting after installation 41 43 from CD 34 51 to examine disks 17 to rebuild a directory 172 troubleshooting 34 with Startup Disk Control Panel 48 restoring disks 168 171 Retrospect Express installing 257 optical drive support 259 quick start 256 removable drive issues 260 system requirements 257 technical support 298 running Fast Find finding lost files 185 187 Norton Disk Doctor 153 166 Norton FileSaver 62 Speed Disk 211 212 System Info test suites 229 235 UnErase 188 Wipe Info 239 240 S Sad Mac icon 246 SafeZone preferences 123 125 SAM See Symantec AntiVirus for Macintosh saving scan report 97 System Info test results 226 scan history saving 97 Scan Now hot key 65 Scan preferences 125 128 scan report customizing 133 printing 99 scanning disks 93 96 email attachments 96 files 93 96 folders 93 96 for viruses 36 history viewing 97 network drives 287 prior to installing 36 suppress permissions errors 119 with
293. tests You can change the disk cache size in your Macintosh computer s Memory Control Panel A disk must have at least 2 MB of free space to run any test in the Disk suite floppy disks require 0 5 MB Network volumes RAM disks optical disks and even floppy disks can be tested Any disk that is tested must be writable CDs or locked disks cannot be tested The tests are nondestructive and use only the free space on the disk O If you need to recover erased files use UnErase before running the System Info Disk benchmark tests Because the Disk benchmark tests involve writing to the disk you will not be able to recover erased files with UnErase For the same reason do not run tests on damaged disks that might require repairs Examine disks with Norton Disk Doctor before running Disk benchmark tests Disk benchmark settings By design the Disk benchmark tests do not isolate disk speed alone The Disk benchmarks include factors that applications normally experience such as CPU speed SCSI bus speed impact of the disk cache and fragmentation 234 Enhancing performance and security Test performance in Mac OS 8 1 9 x The Disk benchmark settings are as follows All Read and All Write Read or write data into a file in three 1 MB bands The size of read and written data varies from 4 bytes to 4 KB These tests reflect seek time the effects of the disk cache and how fast a disk drive can process numerous small requests
294. the following settings Setting Description BlockMove Measure the rate at which the Macintosh can move memory Aligned and using the ROM trap BlockMove On all Macintosh computers BlockMove BlockMove is highly optimized and is a good measure of Misaligned memory bandwidth how much data can be moved per unit of time An aligned and misaligned case are used because on some Macintosh computers performance is degraded when data is not aligned properly Memory Read And Accesses memory in the same way that a program would and Write does not use any special machine instructions This is also a Function Call Bit Shifts Multiply And Divide Branches Instruction Overlap Sort memory bandwidth test Measures the overhead that is associated with making a series of function calls with arguments Most programs make large numbers of function calls Measures how fast bits can be shifted Many applications use this type of instruction Measures the speed of integer multiplication and division The tests emphasize multiplication Programs frequently use this type of instruction to access arrays Measures how fast code that contains conditional branches can run One of the most common types of instructions that computers use branches can substantially affect the performance of some CPUs Some Macintosh computers have a special processing unit that is dedicated to processing branch instructions Measures the ability o
295. the original file s name at your original file s location and wherever you create a hardlink There is no limit to the number of hardlink files The inode file keeps track of them all 282 Norton Disk Doctor messages About Norton Disk Doctor messages Opening a hardlink file in Mac OS X is the same as opening the original file In Mac OS X if you delete a hardlink file the system changes the hardlink count in the inode file When you delete the last hardlink file the count goes to zero and the original file the inode file is also deleted Norton Disk Doctor displays the following messages if hardlink problems are found The indirect files have incorrect hardlink reference counts If the inode file s count of the number of hardlinks is incorrect the Mac OS X Finder can experience trouble when it tries to keep track of the hardlinks This situation can arise if you accidentally delete or duplicate hardlink files while your computer is started in Mac OS 9 x or if a directory was corrupted Norton Disk Doctor repairs this problem by adjusting the inode reference count to match the number of hardlinks that are found on the drive Norton Disk Doctor messages About Norton Disk Doctor messages The BSD mode for the files is incorrect BSD flag bits help Mac OS X classify files and folders In order for file hardlinks to work properly if the item is a file the file being linked to must have its BSD mode prop
296. ti irus 2 Inthe Exceptions List dialog box select the exceptions to delete 3 Click Delete 4 Click Save to save your changes Clear all entries from the Exceptions List You can remove all entries from the Exceptions List Be aware however that Norton AntiVirus Auto Protect resumes alerting you of virus like activities when they occur When you first install Norton SystemWorks some exceptions are already set These exceptions apply to standard behavior of various Symantec products including Norton AntiVirus If you clear all entries from the Exceptions List you may receive virus like activity alerts regarding these activities You can add them back to the Exceptions List by clicking Remember in the virus like activity alert To clear all entries from the Exceptions List 1 2 3 On the Tools menu click Edit Exceptions List In the Exceptions dialog box click Clear List Click Save 142 Customizing Norton AntiVirus for Macintosh Manage virus like activities See Norton The problems discussed in this chapter are not directly related to virus peared activity If the problem you are trying to resolve is not in this chapter messages on consult the Read Me file on the Norton SystemWorks for Macintosh CD page 269 For a comprehensive list of the latest troubleshooting tips see the Symantec Service and Support Web site at www symantec com techsupp Installation problems If you encounter any problems
297. tiMiZation nanira i A N Select a Speed Disk profile About the Speed Disk Profile Editor oe eeeeseeseeeeeeeeeeeees Create a Speed Disk profile Set Speed Disk preferences Test performance in Mac OS 8 1 9 X eniinn When to run System Info tests o ceccccceeccecesseseeeseeeseeeeteeeees How to use ratings information oo eseeeeteeeeeeteeeeeeeteeeeees Run System Info occ E E EE Work with test Tesults in cnstesccencncmtenranrguanrmancans Examine data in more detail oe eceeseesessesessereeeesenesneeeeeesees About System Info tests sasiaren aaia About CPU benchmark tests oe ceecessessesessessseseeeeseceeeneeeseeeeees About Video benchmark tests oo ccecessesesesssesseeeseeeeeneeeseseees About Disk benchmark tests 0 ccsesesseseseseseeseeeeseeeeeeeseeeeees About FPU benchmark tests Display disk activity in Mac OS 8 1 9 X weeeseeeeeeeteeeeeeeeseeneeees Configure DISKLISAt sioner inina E EEA Remove data permanently in Mac OS 8 1 9 x How Wipe Info Works oe eseesessesccecsceessececsececeeesececatencetcncesenees Start WIDE IDIO onioni ieri a aA A AR Wipe items on your disks Increase Wipe Info SCCUFILY seceerisicraniiro ciri iiie ana Work with the Wipe Info Trash iaesnnneneiis unenee 11 12 Contents Chapter 12 Troubleshooting computer problems If Norton Disk Doctor and UnErase cannot solve your ERE E E E I E E E A E E A AN Mearernsets Prepare your COMPULED vatansan ae E EN Check all Cables vescsscsressuescaeqaes d
298. ting systems Retrospect Express User s Guide This PDF includes detailed instructions for using Retrospect Express Retrospect Express Read Me This opens the Retrospect Express html file About backup devices See Contacting The Dantz Web site has a list of backup devices that are supported by tapera har dal nt Retrospect Express If your drive is not listed it might not be supported If page 298 you have questions about support for your drive contact Dantz Technical Support Determine your drive s firmware Certain drives require specific versions of firmware the drive s built in controlling software To determine your drive s firmware version 1 On the Retrospect Express Configure tab click Devices 2 Click Device Status If your firmware is an earlier version than is required contact your drive vendor Optical or cartridge drive issues Retrospect Express supports all drives that appear as volumes on the Desktop This includes removable cartridge drives from Iomega Imation s SuperDisk DVD ROM drives from Hitachi Panasonic and Toshiba and magneto optical drives from Epson Fujitsu Mitsubishi Chemical Olympus Philips Pinnacle Ricoh Sony and others The Retrospect Express storage devices window shows removable disk drives with mounted media When it shows a local hard disk the formatter that was used to format the hard disk informed the Mac OS that the fixed 260 Norton SystemWorks featur
299. tion information in its initial scan Rescan Repeats a scan of all available devices If the device contains removable media make sure that the media is inserted If a removable disk was not spun up when Norton Disk Doctor started rescanning might succeed in mounting the disk If no other devices are available the button is unavailable Show All Displays unmounted partitions in the tool s window available Partitions or searching Click the triangle next to a listed device to display its partitions Select this option to ensure that hidden partitions hat contain the device driver and other structures appear when you Click a device s triangle Custom If none of the Add Disk dialog box options result in a damaged partition s appearance you can manually describe the device in he Custom Disk dialog box Rescan to locate a disk If a disk is not located with the Show Missing Disks command you can rescan the device chain 70 Norton SystemWorks basics Locate missing disks in Mac OS 8 1 9 x To rescan the device chain 1 Inthe Add Disk dialog box click Rescan 2 Ifthe device appears select it 3 Click Add The disk appears in the Norton Disk Doctor UnErase or Volume Recover window If these techniques fail you can manually enter specific structural data about the disk Add a custom disk in Mac OS 8 1 9 x In Mac OS 8 1 9 x if rescanning to locate a device was unsuccessful use the Custom Disk dialo
300. tions found The physical start block signature block count logical data start data count partition type is invalid or incorrect These problems can prevent volumes from being available 276 Norton Disk Doctor messages About Norton Disk Doctor messages Master Directory Block and Volume Header Block messages The Master Directory Block MDB located at sector 2 on an HFS formatted volume or the Volume Header Block VHB on an HFS Extended disk contains essential bookkeeping information about a volume This includes the number of files and folders on the disk the amount of free disk space the allocation block size and the sizes and locations of such structures as the Volume Bitmap or Allocation File the Catalog B Tree and the Extents B Tree While the MDB or VHB is a vital structure it is modified frequently and damage is not uncommon In most cases Norton Disk Doctor can easily repair problems in these areas The most common MDB or VHB errors are identified by these messages Message Description The Free block count is incorrect This is commonly associated with errors in the Volume Bitmap or Allocation File since these structures keep track of free blocks on a volume The contents of the allocation ile bitmap do not agree with the locations of all files as shown in the Catalog These problems should be repaired whenever they occur as they can lead to file damage through cross linked files
301. to let you know if it is a hard or floppy disk or a disk read or write operation For SCSI devices DiskLight can display the device ID number to the right of the flashing icon For other device types such as IDE hard disks only the disk icon appears When you save a document DiskLight flashes to let you know that the document is being written to the disk If DiskLight does not flash when you expect it to run Norton Disk Doctor as there might be a problem with your disk Disk activity that is not patterned or rhythmic is normal Configure DiskLight Use the DiskLight Control Panel to enable or disable DiskLight You do not have to restart your computer for your settings to take effect To configure DiskLight 1 Onthe Apple menu click Control Panels gt DiskLight Click Left or Right to turn DiskLight on Click Off to turn DiskLight off Click Show SCSI ID to display the number of the SCSI device that is accessed when the DiskLight icon flashes FWN 5 Click Show Icon at Startup to be reminded that DiskLight is loading when your computer starts To prevent DiskLight from loading when your computer starts When your computer starts press Option If Show Icon at Startup is selected the DiskLight icon appears with an X over it Enhancing performance and security 237 Remove data permanently in Mac OS 8 1 9 x Remove data permanently in Mac OS 8 1 9 x Most of the tools in Norton SystemWorks protect rescue and im
302. to read or write data They are good indicators of overall performance About FPU benchmark tests The FPU benchmark tests measure the performance of floating point mathematical calculations These types of calculations are used mostly in spreadsheets scientific applications and design programs To assist technical users who are often concerned with only the speed of certain calculations a wide range of benchmarks is used Both single precision and double precision operations are tested as the speed difference is significant on some computers Not all Macintosh computers have hardware FPUs some perform the calculations through software FPU speed has little weight in the overall System Rating because not everyone uses the FPU If you are concerned with FPU speed look at the FPU ratings separately All FPU benchmark tests are directly comparable among themselves For example you can compare the speed of a multiplication test to an addition square root or cosine test Enhancing performance and security 235 Display disk activity in Mac OS 8 1 9 x FPU benchmark settings FPU benchmarks include the following settings Integer To Single And Convert an integral number to a single precision floating Single To Integer point number and vice versa Some computers have hardware instructions for both operations some have neither and some have just one This accounts for the different results you might encounter depending on whic
303. to repair the problems Examining repairing and recovering disks 161 Run Norton Disk Doctor tests To examine a disk See If the Finder 1 Inthe Norton Disk Doctor main window select one or more disks ewer If the disk is a floppy disk or other type of removable media insert it page 159 now 2 Click Examine In Mac OS 8 1 9 x if you are prompted to select an Undo location select one and click Choose 36 Norton Disk Doctor Sman NortonDiskDoctor ime Tests for Checking Partitions Complete A Checking Directories Complete jj i Checking Files nwsab gif D Checking Media Disabled a Examining DA_G4_OS X Skip Disk Disks remaining to be examined 0 f Stop y N The progress window shows Norton Disk Doctor progress as it runs its series of tests on each disk 3 You can click any of the following during an examination Skip Skip a test Skip Disk Skip the remaining tests for this disk If another disk is selected Norton Disk Doctor proceeds to examine it Stop Stop examining all disks If your disk is damaged severely and you choose not to fix problems Norton Disk Doctor might be unable to finish diagnosing the disk Norton Disk Doctor informs you when it cannot continue When Norton Disk Doctor is finished it displays the results for each disk tested in a report window 162 Examining repairing and recovering disks Run Norton Disk Doctor t
304. u click Update Driver If an update or replace driver feature exists in the utility select it only after you are certain of the following The correct volume has been chosen for the driver update Updating the driver will not cause the volume to be reformatted or initialized If the utility warns you that data will be lost do not proceed If you can t locate the device with the utility software chances are that there is a hardware problem If you have successfully completed updating the driver restart your Macintosh To ensure that no other problems exist run Norton Disk Doctor Troubleshooting computer problems 251 If Norton Disk Doctor and UnErase cannot solve your problems Zap the PRAM reset Parameter RAM The PRAM Parameter RAM is an area of RAM that is used to store information about your Macintosh Your Macintosh computer needs part of the information that is stored in the PRAM in order to locate the current startup device Because this information is needed each time that you use your Macintosh it is stored even when your Macintosh is turned off a battery supplies power to this memory when you shut down your Macintosh If the information in the PRAM becomes corrupted you can clear the information and replace it with new information O If your computer consistently does not retain the current date and time when you turn the computer off your PRAM battery might need to be replaced Some System setti
305. u can set up events to run at a scheduled time without your participation If your Macintosh is turned off during the time an event should take place the event occurs the next time that you start your Macintosh Before scheduling an update test it once manually See Update everything now on page 81 and Customize a LiveUpdate session on page 81 Schedule future updates in Mac OS 8 1 9 x You can add edit and delete scheduled events in Mac OS 8 1 9 x 83 84 Keeping current with LiveUpdate Schedule future updates Click to see a list of scheduled To schedule future updates in Mac OS 8 1 9 x 1 In the LiveUpdate main window click Schedule Future Updates iveUpdate Scheduler p To schedule an event Select New to create a new event or select an existing event from the Event pulldown menu Then change the settings using the controls below Click to see next month events Click to see p Events Update Fridays Create a new previous month Dates for the event that you are scheduling are highlighted Describes the scheduled event Delete a scheduled event selected scheduled event Event Type Update All How Often Start Time 4 13 2001 S at 110 30 AM Click New In the Scheduled Event name text box type a descriptive name for example Update Fridays Click OK In
306. u uninstall Spring Cleaning To uninstall Spring Cleaning 1 Follow steps 1 6 of the installation procedure In the pop up menu click Uninstall Check the Standard Installation check box Click Uninstall Locate and select the Spring Cleaning 3 5 1 folder At the bottom of the window click Select lt folder name gt Click Quit N nw fF WN Use Spring Cleaning Spring Cleaning performs searches to find files that you want to remove from your computer It displays a list of files that you might want to remove so that you can perform actions on individual items or groups of items Such actions include deleting files and programs or moving them to a StuffIt archive or removable disk You can return some items to their original locations using the Restore command Spring Cleaning displays its 13 searches in the Search Type window Each search finds items based on criteria that you specify Each search serves a specific purpose and is described in detail in the online User s Guide 266 Norton SystemWorks featured products Spring Cleaning quick start If there are items in the Trash that meet the search criteria they appear in the Search Results window Empty the Trash before performing a search To use Spring Cleaning 1 2 In the Spring Cleaning folder on your disk click Spring Cleaning In the Search Type window select the search that you want to perform You may select only one search at a time Click Next I
307. ubleshoot a See Troubleshooting computer problems on problem page 243 If you update your version of Mac OS X v10 1 See About If updates to Mac OS X v10 1 are released after you purchase ae aaa Norton SystemWorks for Macintosh you might need to update the Mac OS X v10 1 Norton Utilities disk repair components of Norton SystemWorks for Macintosh Symantec posts periodic updates for your installed program files These files are available through LiveUpdate Descriptions of updates to Norton SystemWorks for Macintosh components are posted on the Symantec Web site For instructions on accessing the Symantec Web site see Service and support solutions on page 291 See Start fromthe You can always restart and run tools from the Norton SystemWorks for Se on page 33 Macintosh CD Top Technical Support issues Emergency assistance 21 What tool should use for my problem The following table contains the top Norton Utilities issues that have been received by the Technical Support technicians at Symantec and where to find information about them Support issue Recommendation For more information Compatibility Which versions of Norton SystemWorks are compatible with Mac OS X Mac OS 9 x Norton SystemWorks 1 0 won t start Macintosh computers running the latest Mac OS Installation and post installation problems Problems installing Norton SystemWorks After installing Norton Sy
308. ueenaenansw O ENN Have you added anything new lately sesser 245 Is it a hardware problemi ue esssesseseeseeeseeseeeesneeeeneseeeeenees 245 USB ISSUCS si aerea oria a EA E A E i FireWire device problems soceicenierair naaa a SCSI device CONMICES saniainen e aia SCSI termination problems Extension confici eaeoe ohe nienia Replace a damaged disk ATIVE nonesnrocieniiorcerniininaio 250 Zap the PRAM reset Parameter RAM eeeeeeeeseeeesteeeseeeeees 251 Replace damaged System files wo seessesesseceeesseeeseeesneeees 251 Recover files before sending a disk to a technician 251 Reformat your hard disk occ eeeseseseeseeeeseeeeseeseeeeseeeeseenesneneees 252 Section 4 Norton SystemWorks featured products Chapter 13 Norton SystemWorks featured products Retrospect Express Quick Start oc ccecescseesseeeeteeeeeeeeseneeeeneeeentenes 256 Whats new in Retrospect EXpress seseseseeesseeeeeeseeeeeeeeeees 256 Retrospect Express system requirements oes sees 257 Install Retrospect EXpress oo eeseseseseeeeseeeeseeseeeeseeeeseenesneneees 257 Remove Retrospect EXpress ou csseseesesseseeseeeteseeseseceseseesseees 257 Start Retrospect Express urean aein ia a a a 258 Access the Retrospect Express PDFs and Read Me 258 About backup Gevices siscisasicstiassestsacdesdandetide denn 259 Alsoft DiskWarrior Recovery Edition quick start oe 260 Use DiskWarrior Recovery Edition sessies 261 Recover HFS and HFS Extended di
309. ul optimization If problems are found at this stage run Norton Disk Doctor Enhancing performance and security Before you use Speed Disk Optimization phase Description Analyzing files Rechecking files Creating color image Creating goal state Optimizing Speed Disk analyzes the files that are found in the directory and gathers information about the categories that the files fit into and how many files of each file type are present It also determines the degree of file and free space fragmentation Speed Disk rechecks files for fragmentation Speed Disk creates a color map of the disk showing the various categories of files Speed Disk determines where each file will be placed during optimization according to the profile that is selected Speed Disk moves the files into the areas of the disk that are assigned to their types See Select a Speed Disk profile on page 215 Before you use Speed Disk Before optimizing any disks make the following preparations Preparatory step Run Norton Disk Doctor to identify and repair any bad blocks Delete temporary and obsolete files such as any Internet temporary files the Trash and so on Complete any major software installations or uninstallations before optimizing Reason for performing Although Speed Disk automatically checks for errors before optimizing it s best to run Norton Disk Doctor to identify and repair any
310. ults on page 164 Norton Disk Doctor checks your disk for problems by running a series of tests that check the major components of your disk directories and files Exclude any tests that you don t want to run Unless you have specified that it repair problems automatically Norton Disk Doctor requests permission before it performs repairs If problems are found during the examination Norton Disk Doctor displays a Problem Found dialog box Sometimes Norton Disk Doctor can repair the problems immediately If not it can create aliases shortcut icons that point to original objects such as files folders or disks to help you find and fix the problem files when the disk examination is complete Depending on the type of damage that is found while running the tests Norton Disk Doctor might advise you to run Volume Recover in Mac OS 8 1 9 x or UnErase In these cases start the tools in Norton Disk Doctor Examining repairing and recovering disks 155 Start Norton Disk Doctor Start Norton Disk Doctor O In Mac OS X v10 1 if you are using Norton Disk Doctor to repair a startup disk restart from the Norton SystemWorks for Macintosh CD before you run Norton Disk Doctor See Start from the CD on page 33 See Use Norton There are contextual menu and drag and drop shortcuts that you can use SystemWorks A oeie Eon with Norton Disk Doctor page 57 To start Norton Disk Doctor 1 Start Norton SystemWorks 2 Inthe Nort
311. umber of the disk The logical unit of the device The number of sectors on the entire disk The number of bytes usually 512 bytes in each sector on the disk The number of partitions on the disk The number of Macintosh OS partitions logical volumes excluding hidden partitions that are used to store the disk s driver information and other information on the disk The interleave on the disk Interleave is set by the formatting software when the disk is formatted SCSI disks only The number of bad sectors on the disk that were mapped out at the factory SCSI disks only The number of bad sectors that have been mapped out since the disk left the factory User defects are cumulative Every time that you format a disk any new bad sectors are added to this list The information that is displayed when you use the Get Information feature on the driver that is installed on the disk The driver may or may not display useful information such as the disk manufacturer s name the disk s version number and its ID About folder information The Norton Disk Doctor Get Info window displays information about your folder such as its size the number of files that it contains and its Finder information 176 Examining repairing and recovering disks Get information about disks folders and files General folder information The following information is available in a folder s Get Info window The name of the f
312. update at least once a month to ensure that you have the latest virus definitions and firewall protection Before updating In some cases there are preparations you must make before running LiveUpdate For example if you use America Online AOL as your Internet Service Provider ISP you must log on to AOL before you use LiveUpdate Keeping current with LiveUpdate 79 Before updating If you use America Online to connect If you use America Online AOL as your Internet Service Provider ISP you need to log on to AOL before you use LiveUpdate To use LiveUpdate with AOL 1 Logon to AOL On the AOL Welcome page click the AOL Internet browser Start LiveUpdate Follow the instructions in Update procedures on page 80 uw FF WwW N When the LiveUpdate session is complete close your AOL browser If your LiveUpdate session requires that you restart your computer disconnect from AOL before restarting If you update on an internal network If you run LiveUpdate on a Macintosh that is connected to a network that is within a company firewall your network administrator might set up an internal LiveUpdate server on your network LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you
313. use the selected profile This is recommended for CD Mastering only 8 Type acomment in the Comment field to describe the profile if necessary See About profile 9 Modify the Categories categories on page 218 10 On the File menu click Save Save the resource file in the Speed Disk Profiles folder which is located in the Norton Tools folder If the resource file is saved to a different location the custom profiles will not appear on the Speed Disk Optimize For menu unless you add them with the Add Profiles command For more information turn on Balloon Help in the Speed Disk Profile Editor Edit a custom profile You can change a custom Speed Disk profile To edit an existing profile 1 Inthe Norton Tools folder double click Speed Disk Profile Editor Open the file that contains the profile to edit On the Edit menu click Open Profile Select the profile editor whose profiles you want to edit In the Profiles window double click a profile to edit Ou FF WRN Make any of the following changes to the selected profile See Work with match Edit match specifications specifications on page 220 See Work with match signatures Specify match signatures on page 221 218 Enhancing performance and security Customize optimization 7 To change the order of categories drag them to a new position in the list Except for anchored files Speed Disk arranges files in the same order as the categ
314. ut running tests View specific test In the Show list select a suite then click Rating to choose results a specific test View a computer s configuration In the System Ratings window you can view a detailed report of the current computer or another computer Items in this report include the test parameters a computer overview the video type volume information and installed system extensions Enhancing performance and security 227 Test performance in Mac OS 8 1 9 x To view a computer s configuration 1 Inthe System Ratings window do one of the following Double click a computer name A description of the computer appears To see the standard test parameters click Reference System gt Get Info 2 Inthe comments text box type a comment If you are viewing a benchmark computer you cannot type comments However if you are viewing the current computer you can type comments in this report For example you might want to record the presence of a third party device in your current computer Once you save the current results you cannot change the comments 3 Onthe File menu click Save Current System As Select computers for comparison To make valid comparisons of your computer to other computers ensure that the test parameters are the same for all computers Test results for each computer are stored in a folder named Benchmark Results By default all computer results that are stored in this folde
315. uter on page 48 See Register Norton SystemWorks on page 48 See Read Late Breaking News on page 50 See Protect disks with Norton FileSaver updates on page 62 See Explore the CD on page 51 See Keeping current with LiveUpdate on page 77 See About protection updates on page 78 See Examining repairing and recovering disks on page 153 See Scan disks folders and files on page 93 See Enhancing performance and security on page 205 See About Norton Disk Doctor messages on page 275 See About Custom Preferences on page 120 Restart your computer from your usual startup disk Register your software to take advantage of your virus definitions subscription Check for late breaking news about your new software Use the Internet link installed in the Norton Solutions folder ake sure that the Norton FileSaver update settings are protecting all of your mounted disks Get information about additional eatures and programs that are included on the CD Run LiveUpdate to get the latest virus protection and program files You can also download new virus definitions from the Symantec Security Response Web site at http securityresponse symantec com Learn more about virus protection and program updates Examine all of your disks to make sure that they are problem free Scan all of your disks to make sure that they are virus free
316. vent 1 Inthe LiveUpdate main window click Norton Scheduler 2 Inthe Scheduled Events list select the scheduled event that you want to delete Click Delete 4 Inthe verification box that appears click Delete to verify that you want to delete the event Disable scheduled events You can disable scheduled events without deleting them in case you want to enable them later To disable a scheduled event 1 Inthe LiveUpdate main window click Norton Scheduler 2 Inthe Scheduled Events list uncheck the event that you want to disable 3 Toenable the event check it again Keeping current with LiveUpdate 89 Schedule future updates Reset scheduled tasks If you want to delete all scheduled tasks that you have added and reset the scheduled tasks to the original default tasks use Reset Scheduled Tasks The default tasks that are set depend on which Symantec products you have installed All default tasks can be edited to change their schedules Norton AntiVirus Monthly LiveUpdate task to check for new virus definitions Set to run on the first of each month Norton Utilities Daily FileSaver scan to update your disk directory information Set to run at noon To reset scheduled tasks 1 Inthe LiveUpdate main window click Norton Scheduler 2 Onthe Norton Scheduler menu click Reset Scheduled Tasks 3 Inthe verification window click Reset 90 Keeping current with LiveUpdate Schedule future updates Nort
317. when files are opened or programs are launched and Auto Repair is turned off To start Norton SystemWorks oo Do one of the following In Mac OS 8 1 9 x On the Apple menu click Norton SystemWorks In Mac OS X v10 1 In the Applications folder double click Norton SystemWorks In Mac OS 8 1 9 x some tools appear only on the Utilities menu To start a Norton SystemWorks tool Do one of the following In the Norton SystemWorks main window click a tool button On the Utilities menu select a tool or program Usea short cut See Use Norton SystemWorks shortcuts on page 57 Enable and disable Auto Protect from the Control Strip See Enable and disable Norton AntiVirus Auto Protect on page 59 How to exit Norton SystemWorks If you have started a program in the Norton SystemWorks main window you must exit Norton SystemWorks and the program that you started separately Exiting Norton SystemWorks does not cause the other program to quit Norton SystemWorks basics 57 Use Norton SystemWorks shortcuts To exit Norton SystemWorks Do one of the following In Mac OS 8 1 9 x On the File menu click Quit In Mac OS X v10 1 On the Norton SystemWorks menu click Quit Norton SystemWorks Press Command Q If the tool is a Control Panel click the close box To exit another Symantec program in Mac OS X vio 1 1 Make sure that the program that you want to exit is active 2 Press C
318. wing text within the search file s sea rch criteria my document contained this text where is it E case sensitive Start Over Search Select the disk on which to search Recovering missing or erased files 199 Perform customized searches 3 Check the types of files to include Your options are Erased files UnErase searches for files in the unused and erased files area of your disk If your disk is healthy this is the best choice Real files UnErase searches currently used areas of your hard disk If your disk directory information has been damaged check both real files and erased files for best results 4 Under Criteria check the search options for this search 5 On the search tabs specify the details for your customized search 6 Click Search Customized search options You can use customized search options alone or in combination Depending on the type of file that you are searching for combined searches can yield fewer or no results You might have to experiment with customized searches to achieve the desired results Catalog Tree Search The Catalog Tree Search searches the disk directory for valid file records Use this method first with Search entire disk unchecked if Your hard disk has crashed or a large number of files have unexpectedly disappeared Directories are damaged and you are trying to recover files that were not erased but can t be located due to damage If you
319. x on page 235 Includes additional information about Norton SystemWorks for Macintosh The HTML Help file can be viewed with the Apple Help Viewer See Access Help on page 73 Context sensitive interactive Help that explains and guides you through many activities See To use Apple Guide Help in Mac OS 8 1 9 x on page 73 Lets experts access the bits and bytes on a disk Using this tool is sometimes the only way that damaged files can be salvaged or repaired Do not use it unless instructed to do so by Symantec Technical Support About Norton SystemWorks for Macintosh 27 Norton SystemWorks features See Protect disks Norton FileSaver starts when your computer does and records changes to i dates Your disks including file additions and deletions This information is used on page 62 by UnErase Norton Disk Doctor and Volume Recover to facilitate disk and file recovery About Mac OS X support Norton SystemWorks for Macintosh 2 0 runs in the Mac OS X v10 1 environment It does not run in the Classic environment and is not supported in Mac OS X v10 04 or earlier Norton SystemWorks for Macintosh 1 0 2 is also included on the Norton SystemWorks for Macintosh CD It runs in Mac OS 8 1 9 x or when you restart from the Norton SystemWorks for Macintosh CD If you have a previous version of Norton Utilities or Norton AntiVirus installed you can continue to use them in the Mac OS 8 1 9 x environment About Norto
320. your needs you can design your own with the Speed Disk Profile Editor Enhancing performance and security 215 Customize optimization Select a Speed Disk profile Speed Disk normally runs with the General Use profile This setting usually provides the best performance and doesn t need to be changed unless your files require special consideration Other built in profiles are designed for CD mastering heavy multimedia use and consolidating free space To select a Speed Disk profile 1 Open Speed Disk 2 On the Disks menu select a profile Your choices are General Use Optimizes and groups similar file types Places free space in the middle of the disk Places items in the Trash and Temporary Items folders adjacent to free space so that they do not cause the free space to fragment when they are deleted Multimedia Quickly maximizes adjacent free space without optimizing the disk Ideal when preparing to create a large file that should not be fragmented Using the Multimedia profile Speed Disk rearranges files quickly but does not defragment them or optimize their acement Selecting this profile might even cause further file fragmentation a Software The same as General Use but moves project files and source Development files close to free space CD ROM Optimizes and places files including hidden FileSaver files Mastering at the front of the disk This profile assumes that no files will be deleted from the d

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