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Polycom ViewStation H.323 w/Quad BRI (221509011001) (2215090011001MR)

1. Code Cause Definition 98 Message The remote equipment received an invalid incompatible with message and no standard cause applies call state or Cause 98 is usually due to a D channel message type error If this error occurs systematically nonexistent report it to your ISDN service provider 99 Information element The remote equipment received a nonexistent or not message that includes information implemented elements which were not recognized This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 100 Invalid information The remote equipment received a element contents message that includes invalid information in the information element This is usually due to a D channel error 101 Message not The remote equipment received an compatible with call unexpected message that does not state correspond to the current state of the connection This is usually due to a D channel error 102 Recovery on timer A timer expire initiated an error handling expire recovery procedure This problem is typically temporary 111 Protocol error An unspecified D channel error when no unspecified other standard cause applies 127 Interworking An event occurred but the network does unspecified not provide causes for the action that it takes The precise problem is unknown 145 ISDN layer 1 and or User needs to check cabling ISDN adapter 2 link not status and network c
2. 100 Maximum Line Speed for Global Addresses cceccsseeeeeeeseees 79 Maximum time in a call naassen 35 Maximum Time in Call ccceeees 39 Meeting Name eessen 123 Meeting Password sss 33 93 Microsoft NetMeeting 0 87 147 Microsoft PowerPoint 068 139 Modell iac ccesetieckitiewitiat oliictee 172 Monitors o i anaa a aa ae 130 Motorola NT1D eeeeeeeeeeeeeeeees 204 MP MOG tetee atna aaan 33 Multi Point Password s es 93 Multi Point Setup seeen 47 54 Multi point Viewing Modes 118 Multi Sie nrne cinn ica Wiens 106 Mute Auto Answer Calls 31 88 My Network Places ee 135 N NAST enua A E A tate 189 NAT outside WAN address 73 NAT services c ceceeceeeeeeeeeeeeteeteees 189 Near End Loop socos iiia 174 NetMeeting application sharing 149 Network Address Translation 189 Network and Dial up Connections 135 Network Neighborhood 135 Network password seses 146 Network Statistics screen 0 008 173 Network Stats ccccccccccsssecceeesseseeees 173 Network status indicators 05 26 NEZ i feneshecifestiean ect N 205 View Station User Guide NT DMS 100 NI 1 oo eee 205 NWT Sis niaan EE 203 NT 1 status indicator information 203 NUIMDOD AE cht ein tees 88 N mpe A aia aiani aaaeeeaa 45 Number Beinne iai 45 Number of Digit
3. Figure 2 42 Quality of Service and Firewalls Screen Use Fixed Ports Specifies the fixed ports assigned to the ViewStation when protected by a firewall View Station User Guide 72 www polycom com Chapter 2 O ptional Configurations IP Precedence Specifies the priority given IP packages sent from the ViewStation For IP precedence to work all routers on the network MUST be configured to allow IP precedence System is behind a NAT This option instructs the ViewStation to use the IP address that appears in the NAT Outside WAN Address field as its external IP address When using a Virtual Private Network VPN for your network connection make sure that System is behind a NAT is not selected Auto discover NAT This options automatically assigns the WAN IP address to place calls outside the WAN NAT outside WAN address Specify the external IP address used by the NAT if ViewStation is unable to discover the external IP address automatically For more information about configuring the ViewStation for operation behind a NAT Network Address Translation see Network Address Translation on page 189 SNMP The SNMP Setup screen System Info gt Admin Setup gt LAN gt SNMP provides for remote management from an SNMP console Enable SNMP Administrator Contact Name SNMP Console IP Address Location Name Community Name System Description Figure 2 43 SNMP Setup Screen The ViewStation sends SNM
4. O ptional Configurations Crypto Resync Time Between Pulses sec Pulse Width millisec Figure 2 61 Crypto Resync Pulse Screen On this screen you can enable crypto resync set the time between pulses in seconds and set the pulse width in milliseconds If the ViewStation is in a call and it loses H 320 synchronization it continuously sends the resynchronization pulses at the specified rate with the specified pulse width until H 320 regains synchronization The Software Hardware screen System Info gt Admin Setup gt Software Hardware is used to obtain basic information on the software and hardware profiles of the ViewStation For ViewStations with multi point capability an additional System Options icon appears on this screen Softw are Information The Software screen System Info gt Admin Setup gt Software Hardware gt Software provides the following information about the ViewStation System Serial Number e BOOTUI Number e Software Version e Network Interface Type ISDN configured ViewStations only 95 View Station User Guide Chapter 2 O ptional Configurations e ISDN Version ISDN configured ViewStations only ISDN Region Non USA ISDN configured ViewStations only e ISDN Switch Protocols ISDN configured ViewStations only Hardware Information The Hardware screen provides the following information about the ViewStation System Serial Number e FPGA Version e Net
5. 20 www polycom com Chapter 1 Polycom Inc Note Getting Started suffixes are numbers and characters that are sent to the DCE equipment after the dialed number is sent Use prefixes and suffixes to set the DCE speed used to dial a call Prefixes and suffixes are a function of the DCE See your DCE User Documentation for information about setting dialing profiles to the DCE specific equipment Calling Profiles Calling profiles are configured on the Advanced V 35 screen To select and change the profiles highlight the Calling Profile field and select the specific equipment Dialing Speeds If RS 366 dialing is enabled on the Video Network screen the Dialing Speeds screen is displayed Nx64 IPx56 IPx64 Figure 1 15 Dialing Speeds Screen On this screen specify the dialing speeds available to users when placing video calls The default speeds are 2X64 Kbps 256 Kbps 384 Kbps 512 Kbps To add or remove speeds scroll though the data rates and press the SELECT button on the remote control to choose 21 View Station User Guide Chapter 1 Getting Started the preferred dialing speeds A red check is displayed when a dialing speed is selected 12 On the ISDN Video Numbers screen shown in Figure 1 16 complete the following e Enter your local area or STD code Enter the ISDN numbers assigned to your ViewStation The ISDN service provider should have provided this number when your
6. Chapter 4 Using the View Station with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt LAN H 323 gt Lan amp Intranet System Info gt Admin Setup gt Data Conference System Info gt Admin Setup gt Phone Audio Video amp Cameras System Info gt Admin Setup gt Video Camera Polycom Inc 155 View Station User Guide Chapter 4 Using the ViewStation with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt Software Hardware gt Software System Info gt Admin Setup gt Software Hardware gt Hardware System Info gt Admin Setup gt Software Hardware gt System Options System Info gt Diagnostics Diagnostics View Station User Guide 156 www polycom com Chapter 4 Using the View Station with a PC Web Interface Icon ViewStation Counterpart Network Statistics System Info gt Diagnostics gt Network Stats Advanced Statistics System Info gt Diagnostics gt Advanced Stats Color Bar System Info gt Diagnostics gt Color Bar amp Audio Tone System Info gt Diagnostics gt Audio gt Generate Tone Polycom Inc 157 View Station User Guide Chapter 4 Using the ViewStation with a PC Web Interface Icon ViewStation Counterpart This feature is only available when performing a Far End Loop in a call
7. H 320 H 323 Intranet Polycom Inc An H 323 device that provides address translation control access and bandwidth management to the LAN An H 323 entity that provides real time two way communication between dissimilar H 323 and H 320 end points operating across dissimilar networks by reformatting data and protocols A graphics based user interface that incorporates icons pull down menus and a mouse The GUI has become the standard way users interact with a computer The three major GUIs are Windows Macintosh and Motif In a client server environment the GUI resides in the user s client machine The most common family of ITU T videoconferencing standards These standards allow ISDN BRI videoconferencing systems to communicate Serves as the umbrella for a set of standards defining real time multimedia communications for packet based networks otherwise known as IP telephony H 323 is comprised of the following standards H 225 H 245 G 711 G 722 G 723 1 G728 G729 A new network model based on the idea of making information and communications as accessible on internal corporate networks as it is on the public Internet View Station User Guide ISP IMUX IP Precedence ISDN View Station User Guide Glossary Internet Service Provider Inverse Multiplexer Equipment that combines 64Kbps channels and presents them to the user s terminal equipment as if they were a single larger bandwidt
8. Note Changing the audio quality preferences in a call can only be done in an H 320 call No changes can be made while in an H 323 call Polycom Inc 49 View Station User Guide Chapter 2 O ptional Configurations At above 168 kilobits per second the system will use G 722 48 Kb high fidelity audio when placing a call At 168 kilobits per second and below the system will use G 728 16 Kb audio G 728 G 722 64 112 128 192 224 256 280 320 336 384 392 448 512 Menu Figure 2 19 Audio Quality Screen Advanced Dialing On the Advanced Dialing screen System Info gt Admin Setup gt Video Network gt IMUX gt Advanced Dialing you can define how each DCP channel is dialed By default channels are dialed in parallel Dial channels in parallel When this option is selected the ViewStation dials all DCP channels simultaneously Dial channels one at a time When selected the ViewStation dials each DCP channel one at a time until all the channels are connected This feature is used to overcome local network problems View Station User Guide 50 www polycom com Chapter 2 O ptional Configurations Menu Figure 2 20 Advanced Dialing Screen Dialing Speeds The Dialing Speeds screen System Info gt Admin Setup gt Video Network gt IMUX gt Dialing Speeds specifies the dialing speeds that are available when a call is placed IPx56 IPx64 Figure 2 21 Dialing Speeds Screen e Highlight the circle
9. PCMCIA slot The PC automatically loads the Visual Concert PC software 2 Connect the ViewStation to the PC over the LAN and run the VisualConcert exe application on the PC Visual Concert PC works in a single monitor or dual monitor configuration It can be used out of a call or in a call H 320 or H 323 with another ViewStation with at least version 7 0 software This allows you to make presentations to near and remote sites directly from your PC Note You must have ViewStation software version 7 0 or better to use Visual Concert PC For more information on the Visual Concert PC consult the Visual Concert PC User Guide 169 View Station User Guide Chapter 4 Using the ViewStation with a PC View Station User Guide 170 www polycom com System Information and Diagnostics This chapter describes the ViewStation System Information and Diagnostic functions System Information The System Information screen shown in Figure 5 1 contains key information about the ViewStation System Name Vid Diagnostics To move t To choose Figure 5 1 System Information Screen On the System Information screen the following information is provided The information cannot be changed from this screen e System Name The system name is the name assigned to the ViewStation by the LAN manager or the ViewStation administrator To change this information go to System Info gt Admin Setup gt General Setup e Video Numbers
10. The Global Management screen System Info gt Admin Setup gt LAN H 323 gt Global Management is used to remotely monitor configure and maintain the ViewStation from a remote location To use the Global Management feature your organization must use Polycom Global Management System software The Global Management screen shown in Figure 2 52 contains icons used to configure the following global management for the ViewStation GMS Setup Configures GMS properties Info 1 Provides for contact and support for the GMS system View Station User Guide 84 www polycom com Chapter 2 O ptional Configurations T GMS Setup To move to ano To choose Figure 2 52 Global Management Screen GMS Setup The Global Management screen System Info gt Admin Setup gt LAN H 323 gt Global Management gt GMS Setup shown in Figure 2 53 is used to configure the Global Management options These options are Allow Remote Monitoring e Checked The ViewStation system administrator may view a call or view the room where the ViewStation camera is installed e Not Checked No video is sent to the ViewStation system administrator page See System Information and Remote Management on page 149 Polycom Inc 85 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations Allow Remote Monitoring Time Difference from GMT Daylight Savings Time Require Account Number to Dial Vali
11. View Station Network Line Indicators The ViewStation checks the configuration of the network lines every time the ViewStation is powered on or restarted This process of checking the network lines normally takes less than one minute Video Call Address Book 7 Telephone Figure 3 2 ViewStation 128 Main Calling Screen If the network line has failed or is not properly configured a red down arrow status indicator displays on the Main Calling screen shown in Figure 3 2 When a network problem is noted a red down arrow appears under the ViewStation icon Check the network connection or contact the LAN manager The ViewStation with a Quad BRI or Avaya DCP may have up to four BRI or DCP lines As the ViewStation confirms each line status indicators are displayed on the Main Calling screen Once the first ISDN line line 1 connects you can make a call The ViewStation H 323 with V 35 has two V 35 lines As the ViewStation confirms each line status indicators are displayed on the Main Calling screen When both the V 35 status indicators turn green you can make a Call The ViewStation 512 MP Main Calling screen is shown in Figure 3 3 The ViewStation has checked and verified all four ISDN lines as indicated by the four green up arrow icons on the screen A red down arrow icon indicates no network connectivity 98 www polycom com Chapter 3 Placing a Video Call Polycom Inc 2001 Using the ViewStation e A ye
12. The D channel is used for out of band signaling that does not interfere with the flow of information going through the B channels Polycom Inc 223 View Station User Guide LMN Glossary LAN MCU Multicast Near End NT1 View Station User Guide Local Area Network A communications network that serves users within a confined geographical area It is made up of servers workstations a network operating system and a communications link Multi Point Conferencing Unit or Multi Control Unit Hardware at a central site in a videoconferencing network that allows 3 or more videoconferencing systems to participate in an interactive multi way conference Multicast is a one to many transmission that implies sending to several designated recipients whereas broadcast implies sending to everyone connected to the network Your end site or local the end site of the videoconference Network Termination type 1 The device that converts the ISDN BRI U interface from the telecommunications service provider to the S T interface used by ISDN products and systems 224 www polycom com OPQ Glossary PTZ POTS or PSTN Private Branch eXchange PBX QCIF QoS Polycom Inc Pan Tilt Zoom Pan rotating camera to the left or right Tilt rotating camera up or down Zoom making image larger telephoto or smaller wide angle Plain Old Telephone Service or Public Switched Te
13. CRQ 0 the ViewStation as a hang up All signals go low if Far End or User hang up is detected lt note 4 gt 7 IDLE IDLE DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 Note 1 DSR is used as a ring in indicator if DSR is set to ANSWER in the V 35 Advanced Configuration screen Note 2 RTS does not act as shown but acts as a resync pulse if Security Crypto Resync is set to ON Note 3 DTR does not act as shown but remains at a high voltage if DTR is set to ON in the V 35 Advanced Configuration screen Note 4 If DCD filter is set to ON in the V 35 Advanced Configuration screen the system does not react to a low DCD until DCD has been low for 60 seconds View Station User Guide 198 www polycom com Appendix C V 35 Technical Information Crypto Resync If a cryptographic encoder decoder is connected between the ViewStation and the network it may require a resynchronization signal from the ViewStation This is a signal indicating that the ViewStation has lost video synchronization due to a network problem and requires that the cryptographic encoder decoder resync with the equipment at the other end of the connection To enable this feature select System Info gt Admin Setup gt Security When you select the Crypto Resync option the Crypto Resync Pulse screen appears On this screen you can enable crypto resync set the time between pulses in seconds and set the pulse width in milliseconds If
14. Video numbers are the ISDN DCP and V 35 numbers assigned to the ViewStation Polycom Inc 171 View Station User Guide Chapter 5 Diagnostics System Information and Diagnostics The ISDN numbers are set in System Info gt Admin Setup gt Video Network gt IMUX gt Numbers for the ViewStation H 323 with Quad BRI or Avaya DCP OR For the ViewStation 128 System Info gt Admin Setup gt Video Network gt ISDN Video Network Phone Number This is the phone number assigned to the ViewStation if the voice conference feature is used To set a phone number go to System Info gt Admin Setup gt Phone Audio LAN Host Name The LAN host name is the name assigned to the ViewStation for TCP IP configuration To set the LAN host name go to System Info gt Admin Setup gt LAN H 323 gt LAN Intranet IP Address The IP address assigned to the ViewStation is assigned automatically through a DHCP server or is set manually static To manually set the IP address go to System Info gt Admin Setup gt LAN H 323 gt LAN Intranet Software Version This displays the software version and the date and time of the software release Additional information on the ViewStation software version is located at System Info gt Admin Setup gt Software Hardware gt Software Serial Number The ViewStation serial number is unique to each ViewStation This number is also located on a bar code label on the bottom of the ViewStation
15. ViewStation H 323 with V 35 cccccceeeeeeeeseeeeeeeeesenaeeeeeeeeees 57 ANT a RAe EEEE E T treet center eerrrcr eae terete reece 64 LAN Inteme tyccns ctacn reel igen aide te ie 64 Polycom Inc vii View Station User Guide His23 Setup caciveeniensina E A Gillis Wenertasl tonite 66 GaleWay anian ana meei a eee aT 69 Gatekee pet arire ieda atakae stad ara ufoa nani rarna i aa aa kaa Tiwai 70 Dialing Sp6CdS sven eee N ia e e 71 Quality of Service QoS and Firewalls ccccccsseeeeseeeeees 72 SNMP 2 onean iaa aea a a e e ain 73 Global Address oaea aa ARAE aana Ar FaR AKNA REALA Er ETEA 75 Global Management cccccceeeseeeeeeeeeeenaeeeeeeeeeceaeeeeeaeeeseaeeeseaaeeeeaes 84 GMS S tup iia eeicsee ar Arie Muleawtie edie h alan 85 Global Management Information cccceeeseeeeeteeeeeseeeeees 87 Data Conference ss iisseescekstaxencicvsdeds ten SE E ES 87 Telephone SAVO anean e a S 88 Video Camefa detsen a E Ta N 90 eTe A ca sae E A EAA E E esse tats e tenes hc 93 SOftware Hardware sivcissciceesestcevelassttaatersivlibcessasaceacsecsadletaeaeeccdeceeststes 95 Software Information cccccceccccesssecceeeesseceeeeseesceeeeesseeaees 95 Hardware Information cccccceeceeeeeeeeeeeeeeecneeeeeeeeeeeeeeeeeees 96 System Options cccccceeeecceeeeeeeeeeeeceeeeeeeeaeseeeneeessaeeeeeeeeeeeas 96 Using the ViewStation Placing and Answering CalllS ccccccccsceceeeeeeeeeeeeeee
16. ViewStation management from the convenience of a PC Some screens appear in more than one place on the Web interface The following tasks can be performed from the ViewStation Web interface e Run diagnostic tests on a system e Control a system e Send messages to a system e Change the setup of a system e Place a call to a system or participate in an existing call To access the ViewStation Remote Management controls 1 Launch the web browser 149 View Station User Guide Chapter 4 View Station User Guide Using the ViewStation with a PC 2 Enter the IP address of the ViewStation The ViewStation Web interface Welcome page appears on the Web browser for the ViewStation 3 Click on the System Information and Management icon The System Information Web page appears Modet Interface Protecot Time Difference Between GMT Total Humber of Calis Totei Tine in Calle Time in Lest Cal Room Contect Person Rnom Contect Humber Figure 4 14 System Information and Management Screen To the right of the four icons is the System Information screen which provides key information about the ViewStation The four icons on the left provide different functions for the ViewStation that are similar to most of the functions described in System Information on page 171 Placing a Call from the View Station Web Interface To place a video call from the Manage System page click on the Place a Call icon 150 ww
17. are provided from the ViewStation To add participants to a NetMeeting conference participants must complete steps 1 through 4 above 148 www polycom com Chapter 4 Using the ViewStation with a PC NetMeeting Application Sharing To use NetMeeting application sharing file transfer and whiteboarding a PC must be connected to your ViewStation directly or via the LAN NetMeeting data is transmitted via the H 323 IP network The bandwidth used is dynamically allocated so that when NetMeeting is not sending data the bandwidth used returns to the video data Note T 120 application sharing file transfer and whiteboarding are supported for NetMeeting 3 0 when used with two ViewStations You must have the same version of NetMeeting installed on both ends of the videoconference H 323 Video Calls with NetM eeting H 323 video calls can be placed to and from a PC using NetMeeting 2 11 or 3 0 The line speed of a video call from NetMeeting to a ViewStation depends on the bandwidth setting in NetMeeting The maximum line speed for NetMeeting calls is e Cable xDSL or ISDN 128 Kbps e LAN 384 Kbps maximum speed of Microsoft NetMeeting Calls from a ViewStation to NetMeeting must be at line speeds greater than 64 kbps Application sharing with NetMeeting cannot be done in an H 323 call with a ViewStation System Information and Remote Management Polycom Inc The ViewStation has an embedded Web server that provides for
18. e DCP Video Calls H 320 e _LAN Internet Calls H 323 DCP Video Calls H 320 e Checked Enables H 320 videoconferencing on the ViewStation e Not Checked Disables H 320 videoconferencing ability on the ViewStation Please select the type of calls you will be placing DCP video Calls H 320 O LAN Internet Calls H 323 Display IP Dialing Extension Figure 2 23 Call Preference Screen LAN Internet Calls H 323 e Checked Enables H 323 videoconferencing on the ViewStation e Not Checked Disables H 323 videoconferencing on the ViewStation Display IP Dialing Extension The IP dialing extension is used if a ViewStation uses the Global Address Book GAB Checked The E 164 Dialing Extension is displayed when a video call is initiated in H 323 calls Polycom Inc 53 View Station User Guide Chapter 2 O ptional Configurations Not Checked The E 164 Dialing Extension is not displayed when a video call is initiated in H 323 calls Multi Point Setup MP Enabled View Stations only The Multi Point setup screen determines which mode the multi point is used in These modes are e Auto The ViewStation automatically switches between discussion and presentation modes e Discussion This mode is also called the continuous presence Each site remains on the screen in a tiled arrangement e Presentation The main presenter remains on the screen Full Screen Whoever is speaking is viewe
19. 164 Dialing Extension is displayed when an H 323 video call is initiated View Station User Guide 12 www polycom com Chapter 1 Getting Started e Not Checked The IP or E 164 Dialing Extension is not displayed when an H 323 video call is initiated Please select the type of calls you will be placing EAEE a LAN Internet Calls H 323 Display IP Dialing Extension Please press the button on the remote to select your calling choice Figure 1 7 Call Preference Screen For ISDN 8 For all ViewStation H 323 with Avaya DCP DCP Video Calls H 320 e Checked Enables H 320 videoconferencing for the ViewStation e Not Checked Disables H 320 videoconferencing for the ViewStation LAN Internet Calls H 323 e Checked Enables H 323 videoconferencing for the ViewStation e Not Checked Disables the H 323 videoconferencing for the ViewStation Polycom Inc 13 View Station User Guide Chapter 1 Getting Started Please select the type of calls you will be placing pep video Calls H 320 5 LAN Internet Calls H 323 C Display IP Dialing Extension Figure 1 8 DCP Call Preference Screen Note Atleast one calling preference must be selected Display IP Dialing Extension The IP Dialing Extension is used if a ViewStation uses the Global Address Book GAB For more information see Global Address on page 75 e Checked The IP or E 164 Dialing Extension is displayed when an H 32
20. 18 Hardware SCIrG N ccccccceseesseeeeeeanees 96 POTE ara a E 148 Host NaMe kerte iaaa 64 How to Select Menu Items 10 How to Start a NetMeeting Call 148 l MUA a 39 48 203 ITO eona ten ieteatecwiesnauees tes 84 International Dialing Prefix 83 Internet Explorer cc eeeeeeeeeeeeeeees 140 IP ACOIr6SS sanepan eaat 135 172 IP Dialing Extension ceecee 12 IP Precedence ieiti iranti inten 73 ISDN Dialing Prefix n se 45 ISDN ErrOrs aa eaaa 205 ISDN Switch Protocol cce 45 ISDN Switches cccceeeeeeeeeaeees 205 ISDN U eater oh Meat bende 203 ISDN Video Calls H 320 12 ISDN Video Network cccccccceeees 45 ISDN Video Numbers sneen 22 L LAN A EE E E AA E EE 149 LAN amp Intranet oooonnnonoonnnnnnnnnnnnnnnnne 64 LAN Host Name ccccceeeeseseeeeeeeeees 172 EAN H 929 a eae aeaoe oaan 64 LAN Internet Calls cccccccceeeeeeees 46 LAN Internet Calls H 323 0 12 Language oo eeeeeeeeeeeeettteeeeeetnteeeeetene 35 37 Local Address Book s 0sseseeeees 151 Local Area Connection Properties 135 Location Name ccccceeesessseeeeeeenees 74 Polycom Inc 231 Index M Main Calling oaeee 97 100 Make Me the Broadcaster 5 121 Manage System assesseer 150 Manual i eana aaa ara Aa eaaa saaa 114 Manual Dial aasan eneen 151 153 Manually place a video call
21. 3 Using the ViewStation The following table applies to camera presets Preset Indication Meaning Transparent Preset is empty Solid Yellow Preset is assigned To clear all of the presets press the key on the remote control 4 Press a NUMBER button on the remote control to assign that preset button To select a camera preset 1 Use the NEAR or FAR buttons on the remote control to determine which camera preset to activate 2 Immediately press the appropriately numbered button on the remote control Automatic Voice Tracking The main camera automatically moves to whoever is speaking during a video call The ViewStation requires a few seconds to locate the speaker and once the ViewStation has located the speaker the ViewStation sets his her position and moves the camera automatically If the speaker moves or a new speaker is introduced the ViewStation adjusts for the current speaker To set automatic voice tracking 1 Press the AUTO button once to turn auto tracking on 2 Press the AUTO button twice to turn auto tracking off A Camera icon with a motor attached is displayed in the upper right corner of the main television monitor Automatic Tracking of Camera Presets The main camera automatically tracks to preset positions To set the camera to track to camera presets 1 Press the AUTO button twice to set auto tracking mode 2 Press the AUTO button once to turn automatic tracking off View
22. 60 seconds without making a selection the call automatically disconnects Adding a Telephone Call to a Video Call In countries that use the North American POTS standard you can connect an analog telephone line to the back of the ViewStation and add a third party audio call to a video call To add a telephone call to a video call 1 Once your video call is connected press the CALL7 HANG UP button on the remote control The Call Hangup Choices screen is displayed as shown in Figure 3 17 View Station User Guide 116 www polycom com Chapter 3 Using the ViewStation 2 Select the Add Speakerphone icon and press the SELECT button on the remote The Telephone screen is displayed Figure 3 16 Telephone Screen 3 Use the numeric keypad on the remote control to enter the telephone number of the new party Press the SELECT button on the remote control 4 When the telephone connects press either the NEAR or FAR button on the remote control to return to the video call 5 If you have enabled three way calling from your local telephone company you can obtain another line and add another telephone call to your video call Select the Flash icon on the Telephone screen and press the SELECT button on the remote Enter the telephone number of the second person you are calling and press the SELECT button on the remote control 6 To disconnect from the telephone call press the CALL HANG UP button on the remote control On the
23. Call Menu Figure 3 20 Call Type Screen 2 Select the Streaming Call icon View Station User Guide 122 www polycom com Chapter 3 Ending a Webcast Polycom Inc 2001 Using the ViewStation To view a Webcast from a computer refer to the Viewing a Webcast section located on the Polycom StreamStation website http streamstation polycom com documentation Figure 3 21 Streaming Call Screen 3 The Streaming Call screen has the following options Please create the Streaming Video Password This option is used to limit entry to view a Webcast Passwords are not required to view a streaming call Allow viewers to Submit Questions Deselect this icon to disallow Webcast viewers to submit questions during the meeting Record meeting To record a meeting select the Record meeting check box Meeting Name A Meeting Name is required which is listed on the StreamStation Web page after the meeting is finished Password Enter a Password to restrict Web playback access Select the Start icon to begin the live Webcast From the main menu using the ViewStation remote control select the new Call Type icon 123 View Station User Guide Chapter 3 Using the ViewStation A System Info Figure 3 22 ViewStation Main Menu with StreamStation 2 Select the Stop Streaming icon Once the streaming has stopped all Webcast viewers are notified that the meeting has ended Stop Streaming Telephone Ca
24. Call Hangup Choices screen select the Disconnect Speakerphone icon and press the SELECT button on the remote control Polycom Inc 2001 117 View Station User Guide Chapter 3 Using the ViewStation Stay In Call Add Speake rphone n press the 9 gt Figure 3 17 Call Hangup Choices Screen Multi Point Viewing Modes View Station User Guide You can select four different viewing modes for the multiple sites in a multi point call e Automatic Auto e Discussion e Presentation e Full Screen The default viewing mode is Automatic Auto which automatically switches between Discussion and Presentation modes depending on the conversational style of the multi point call Below is a description of each mode Auto In Auto mode the ViewStation determines the optimal viewing mode based on the interaction between the sites in the video call If more than one site is talking at the same time the ViewStation uses Discussion mode If one site is talking uninterrupted the ViewStation uses Presentation mode The ViewStation takes about 15 seconds to decide whether there is a single presenter before it switches to Presentation mode If one of the far sites interrupts the presenter for several seconds during Presentation mode the ViewStation immediately switches to Discussion mode 118 www polycom com Chapter 3 Using the ViewStation Discussion In Discussion mode all of the sites in the video call can
25. Enter the ISDN video number in line 1 B2 e Highlight the Save icon and press the SELECT button on the remote control View Station User Guide 62 www polycom com Chapter 2 O ptional Configurations Please enter your area Code Please enter your ISDN video numbers Figure 2 31 Video Numbers Screen for V 35 Advanced V 35 Setup The Advanced V 35 Setup screen shown in Figure 2 32 is used to configure the input and output signaling to and from the V 35 network interface module For a complete technical description of the Advanced V 35 Setup see V 35 Technical Information on page 193 Figure 2 32 Advanced V 35 Setup Screen Polycom Inc 63 View Station User Guide Chapter 2 LAN H 323 View Station User Guide O ptional Configurations The LAN H 323 screen System Info gt Admin Setup gt LAN H 323 is used to configure IP networking for the ViewStation There are five user configurable screens accessed through the LAN H 323 screen shown in Figure 2 33 LAN Intranet Configure IP networking H 323 Configures gateway gatekeeper dialing speeds QoS and firewall settings for the ViewStation SNMP Sets up remote management Global Address Specifies server IP preferences dialing rules private network and gateway numbers Global Management Sets up global management Intranet ke Global Global Address Management i Figure 2 33 LAN H 323 Screen LAN Internet The LAN amp
26. Hang up Far End Hang up 6 RTS 0 lt note 2 gt DSR 1 to 0 OR DCD 1 to 0 DTR 0 lt note 3 CRQ a 7 A falling edge on DSR or DCD is interpreted by the ViewStation as a Hang up All signals go low if Far End or User hang up is detected lt note 4 gt 7 IDLE IDLE DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 Note 1 DSR is not used as a ring in indicator if DSR is set to ANSWER in the V 35 Advanced Configuration screen Note 2 RTS does not act as shown but acts as a resync pulse if Security Crypto Resync is set to ON Note 3 DTR does not act as shown but remains at a high voltage if DTR is set to ON in the V 35 Advanced Configuration screen Note 4 If DCD filter is set to ON in the V 35 Advanced Configuration screen the system does not react to a low DCD until DCD has been low for 60 seconds Polycom Inc 197 View Station User Guide Appendix C V 35 Technical Information Nondialed Netw ork Initiated Call State Machine State ViewStation Signals Network Equipment Signals 1 Initial State Initial State DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 USER INITIATES CALL 2 DCD 0to 1 3 DTR 1 lt n 4 RTS 1 lt note 2 gt 5 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang up 6 RTS 0 lt note 2 gt DSR 1 to 0 OR DCD 1 to 0 DTR ani A falling edge on DSR or DCD is interpreted by
27. ISDN line was installed Please enter your area Code Please enter your ISDN video numbers Bi Line 1 B2 Bi Line 2 Figure 1 16 ISDN Video Numbers Screen 13 DCP Video Numbers e Onthe DCP Video Numbers screen shown in Figure 1 17 enter the area or STD code e Enter the video numbers assigned to the ViewStation DCP If the video numbers are not known contact a Definity administrator View Station User Guide 22 www polycom com Chapter 1 Getting Started Please enter your area Code Please enter your DCP video numbers B1 Line 1 B2 Bi Line 4 Figure 1 17 DCP Video Numbers Screen 14 Auto Detect SPIDs Note Polycom Inc On the Auto Detect SPIDs screen shown in Figure 1 18 enter the Service Profile ID SPIDs numbers for the ViewStation If connected to an internal phone system PBX or if the ViewStation is outside North America a SPID may not be required OR Select the START icon for the ViewStation to automatically detect SPIDs If the ViewStation is unable to find the SPIDs check the network connection and verify that the ISDN have been entered correctly 23 View Station User Guide Chapter 1 Getting Started Please enter your SPID numbers manually in the boxes below or select START to automatically detect the numbers Bi Line 1 B2 Bi B2 Bi B2 Menu Figure 1 18 Auto Detect SPIDs Screen To manually enter the SPID numbers for the Vi
28. Information State ViewStation Signals Network Equipment Signals 9 DPR 0 10 If not the last digit go to state 4 otherwise continue 11 Call connects on network 12 DSR 1 AND OR DCD 1 AND OR DSR 1 lt note 1 gt 13 RTS 1 lt note 2 gt 14 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang up 15 RTS 0 lt note 2 gt DSR 1 to 0 OR DCD 1 to 0 DTR 0 lt note 3 CRQ a j A falling edge on DSR or DCD is interpreted by the VS4000 as a hang up All signals go low if Far End or User hang up is detected IDLE IDLE DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 Note 1 DSR is used as aring in indicate if DSR is set to ANSWER in the V 35 Advanced Configuration screen Note 2 RTS does not act as shown but act as a resync pulse if Security Crypto Resync is set to ON Note 3 DTR does not act as shown but remains at a high voltage is DTR is set to ON in the V 35 Advanced Configuration screen View Station User Guide 196 www polycom com Appendix C Nondialed User Initiated Call State M achine State ViewStation Signals Network Equipment Signals V 35 Technical Information 1 Initial State Initial State DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 USER INITIATES CALL 2 DTR 1 lt note 3 gt 3 RTS 1 lt note 2 gt 4 DCD 0to 1 5 DATA FLOW STARTS DATA FLOW STARTS User
29. Intranet screen System Info gt Admin Setup gt LAN H 323 gt LAN Intranet shown in Figure 2 34 contains information needed for H 323 videoconferencing Host Name The host name is the DNS name given to the ViewStation by the LAN Manager or the ViewStation administrator It may be used in place of an IP address when dialing H 323 calls For example the host name of the ViewStation may be Lobby but the DNS name for that ViewStation is lobby austin polycom com 64 www polycom com Chapter 2 Polycom Inc O ptional Configurations Host Name WINS Resolution DHCP IP Address DNS Servers Default Gateway Subnet Mask WINS Server Figure 2 34 LAN amp Intranet Screen WINS Resolution WINS resolution determines the IP address associated with a network device Note Checked The ViewStation sends requests to the WINS server for WINS name resolution Not Checked The ViewStation does not send any requests for name resolution to the WINS server The ViewStation sends a request for WINS resolution to the WINS server up to 15 times After 15 tries the ViewStation stops sending WINS resolution requests to the server DHCP Dynamic Host Configuration Protocol is used to auto assign IP addresses within a LAN Note Server The ViewStation DHCP server assigns up to 12 IP addresses from 1 1 1 3 to 1 1 1 14 when this option is checked If the DHCP server option is not present run the ViewStati
30. Lock icon appears on the right side of the box for that number 3 Press the button to toggle between locked and unlocked Complete the following steps to add an entry from the address book to the Speed Dial screen Polycom Inc 2001 103 View Station User Guide Chapter 3 Using the ViewStation 1 Press the button on the remote control to jump to the Address Book screen 2 On the Address Book screen select the appropriate entry 3 Press the SELECT button on the remote control Placing a Video Call From the Web Interface Placing a call from the web interface can only be done if the ViewStation is connected to a PC See Placing a Call from the ViewStation Web Interface on page 150 Using the Address Book View Station User Guide Similar to a hardcopy address book or a software product s address book the ViewStation provides an address book to store access names and numbers With entries stored in the address book a video call may be placed by name instead of remembering or looking up a number and then manually dialing it The ViewStation address book may hold up to 1000 entries If your organization uses Polycom s Global Management System GMS software you can configure the address book to automatically show all of the addresses that your organization uses This section includes e Adding New Entries to the Address Book on page 104 e Editing an Existing Entry in the Address Book on page 1
31. PRESENTATION button The File Open dialog box appears Polycom Inc 141 View Station User Guide Chapter 4 Using the ViewStation with a PC Cn E Lookin C Presentations e X Ci Toes General Sekot A Fms er wti Files of type ro erPont 8 Fil Cancet Figure 4 7 Open Presentation Screen 6 Select a presentation file and click on the pcPresent button A window appears indicating that your slides are being converted to thumbnail sketches Once this is complete the thumbnails are loaded into the ViewStation flash memory Note The maximum slides per presentation is 100 Converting PowerPoint to JPEGs e 33 DERG 0200 800008 Exporting Thumbnail mage 8 of 9 PowerPoint is exporting your presentation to a format that can be used during a video conference Please wait Vihen this is complete press the SLIDES button on your remote control to begin your presentation Figure 4 8 Converting PowerPoint Slides Screen Note This feature enables the ViewStation to hold the slides active in active memory if the videoconference connection is View Station User Guide 142 www polycom com Chapter 4 Using the ViewStation with a PC lost The slides remain in the ViewStation as long as they are active on the ViewStation Web interface Note The ViewStation can load up to eight presentations in memory On the ViewStation 1 Press the SLIDES button on the remote control The Available Presentations
32. Setup on page 67 Gateway Defines the gateway speed prefix and suffix used for the ViewStation See Gateway on page 69 Gatekeeper Defines the gatekeeper operation parameters for the ViewStation See Gatekeeper on page 70 Dialing Speeds Defines the videoconferencing speeds for the ViewStation See Dialing Speeds on page 71 QoS Defines firewall and NAT parameters for the ViewStation See Quality of Service QoS and Firewalls on page 72 The H 323 Setup screen System Info gt Admin Setup gt LAN H 323 gt Setup is used to specify the H 323 or IP name This information applies to the H 323 feature included with all models The H 323 extension E 164 is a naming scheme based on the ViewStation serial number This number MUST be unique to the ViewStation An Auto H 323 Dialing check box appears below the H 323 extension E 164 field H 323 name when calling this system H 323 extension E 164 Auto H 323 Dialing Figure 2 36 H 323 Setup Screen 67 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations H 323 name when calling this system Enter a name in the text box This name is displayed on the far site during a videoconference Use a name which is easy to remember such as the name of the conference room e H 323 extension E 164 E 164 is a naming scheme used to identify the ViewStation with the H 323 name Auto H 323 Dialing The ViewStation determines
33. To send your book to the far site enter the p s and press Start Figure 3 12 Send Address Book Screen 109 View Station User Guide Chapter 3 Using the ViewStation Using the Global Address Book View Station User Guide You can access the Global Address Book GAB if your organization uses Polycom s Global Management System GMS software and the ViewStation is set to subscribe to the GAB server The GAB provides ViewStation users with easy one button dialing to an endpoint in the global address book The GAB automatically captures and updates ViewStation dialing information country codes and preferred line speeds To place a call select a name from the Address Book list The following icons on the Address Book screen indicate GAB status and individual address status The display of this icon indicates the ViewStation is connected to the GAB server When the icon rotates it e indicates that the ViewStation is actively accessing the GAB server for addresses Notice the icon rotating as you scroll through the address book entries This icon indicates that the selected address is an address from the GAB You cannot edit or delete global addresses from your ViewStation You can perform these tasks only from the GAB console C This icon lets you save a global address entry to your local address book This icon lets you delete addresses from the ViewStation For more information about GMS
34. a blue screen when the tape is not playing Select a different input on the ViewStation or play a tape on the VCR View Station User Guide 180 www polycom com Chapter 6 Symptom Cause Troubleshooting Solution Camera voice tracking does not work properly Camera tracking was turned off by near or far site Camera tracking is turned off when the near or far site moves your camera Press the AUTO button to restore tracking The far site is speaking The camera stops tracking when the far site speaks to prevent the camera from pointing to your monitor speaker Wait for the far site to stop speaking The far site is very noisy The camera stops tracking when the far site is too noisy Try setting the ViewStation to track to camera presets Near site is on mute The near site camera does not track when the near site is on MUTE Toggle mute function with the MUTE button Near site is noisy or too many people are talking at once Reduce the noise in the room Polycom Inc 181 View Station User Guide Chapter 6 Netw ork and Communications Troubleshooting Symptom Cause Solution ISDN Error Message when dialing a video call ISDN error code received from the ISDN line See ISDN Information on page 203 ISDN When placing a call progress icons do not turn green Call Progress icons indicate that the vi
35. aiie EEE 130 Using Optional Equipment ccccecceeeeeeceeeeee seer eeeeeeeeeeeeeeeeaeeseeeeeetaeeneeeees 130 Using the ViewStation with a PC Connecting The PC to a LAN Through the ViewStation eee 134 PC Network Properti S c ccccccccesesceeceeeeeeeeeeeeeeeesenaeeseeeeeseaeeeeeeeens 135 Connecting The ViewStation to a Stand Alone PC ee ee eeeeeeesneeeneeenees 136 Using the ViewStation Web Interface cece eesee cence enneeeieeteeeeeneeeeeeeeeeee 139 Select and View a Presentation c ccccceceeseeeeceeeeeneeeseeeeeeenaeeseaes 139 Sending Snapshots to the ViewStation eee eeeeeeeneeeseeeneeaes 145 Viewing Snapshots from the ViewStation 0 00 cesses eereeeeeeees 145 Closed Captiontsi i c heiii eiei ru i et inenin eee 146 Accessing and Using Closed Caption cccecceeeeeeeees 146 Usage Information and Restrictions About Closed Caption 147 Using Microsoft NetMeeting oo ceeeseceeeeennneeeeeeeneeeeeeenaeeeeeeeaaes 147 NetMeeting Application Sharing ccccccseseceeeeeeeeseeeeeees 149 H 323 Video Calls with NetMeeting cececccseeeeeseeeeees 149 System Information and Remote Management cccccceesteeeees 149 Placing a Call from the ViewStation Web Interface 150 ViewStation Web Interface ICONS cccccceeseeeeeceeeeeseeeseeeeeeesaeeteaes 153 ViewStation Software cccccccesceeseceececeeeseneececaeeeeaaaees
36. continue 11 Call connects on network 12 DSR 1 AND OR DCD 1 AND OR DSR 1 lt note 1 gt 13 RTS 1 lt note 2 gt 14 DATA FLOW STARTS DATA FLOW STARTS User Hang up Far End Hang up View Station User Guide 194 www polycom com Appendix C V 35 Technical Information State ViewStation Signals Network Equipment Signals 15 RTS 0 lt note 2 gt DSR 1 to 0 OR DCD 1 to0 DTR 0 lt note 3 CRQ an gt A falling edge on DSR or DCD is interpreted by All signals go low if Far End or User hang up is the VS4000 as a hang up detected 16 IDLE IDLE DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 Note 1 DSR is used as a ring in indicate if DSR is set to ANSWER in the V 35 Advanced Configuration screen Note 2 RTS does not act as shown but act as a resync pulse if Security Crypto Resync is set to ON Note 3 DTR does not act as shown but remains at a high voltage if DTR is set to ON in the V 35 Advanced Configuration screen In bound Call State Machine State ViewStation Signals Network Equipment Signals 1 Initial State Initial State DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 DSR 0 USER INITIATES CALL 2 DTR 1 lt note 3 gt 3 Wait 10 ms 4 CRQ 1 5 PND 1 6 Set Digit NB1 NB2 NB3 NB4 ie DPR 1 8 PND 0 Polycom Inc 195 View Station User Guide Appendix C V 35 Technical
37. from the address book to the multi point address book entry click the Add icon The Add To Meeting screen is displayed Select the address book entry you want to add and press the SELECT button on the remote The Multi Site Meeting screen is displayed with the added entry Repeat steps 7 and 8 until you have specified all of the sites for the multi point address book entry Click the Save icon and press the SELECT button on the remote control The Address Book screen is displayed Placing a Video Call Using the Address Book The ViewStation s address book provides a fast and easy way to place a call and to store names and numbers To place a video call using the address book f From the Main Calling screen select the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed From the Speed Dial screen select the Address Book icon The Address Book screen is displayed when the SELECT button on the remote control is pressed 111 View Station User Guide Chapter 3 View Station User Guide Using the ViewStation Address Book Figure 3 13 Address Book Screen 3 Onthe Address Book screen select the entry to be dialed using the remote control To easily access the address book entries select the letter and number on the remote control that corresponds to the first letter of the name of the person or party you wish to call For example to locate Mr Thomas press th
38. give you an opportunity to maintain uninterrupted service If you experience trouble with this equipment ViewStation please contact your equipment provider for repair warranty information If your equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside the videoconferencing unit remote control microphone pod or power supply e This equipment may not be used on a public coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state public utility commission or corporation commission for information Underw riters Laboratories Statement The system is intended to be powered only by the accompanying power supply unit CE Mark R amp TEE Directive This ViewStation and ViewStation product line has been marked with the CE mark This mark indicates compliance with EEC Directives 89 336 EEC 73 23 EEC 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough UK SL1 4DX Declaration of Conformity Hereby Polycom Ltd declares that this ViewStation and ViewStation product line is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Konformitetserkleering Hermed erkl rer Polycom Ltd at indestaende ViewStation and ViewStation product l
39. how a call is placed based on the number dialed and speed selected For example For H 320 calls If the number dialed is 555 1234 and the speed is 2X64 the ViewStation provides an additional field to place dials a nonbonding H 320 call For H 323 calls If the number is 255 255 255 90 and the speed is 2X128 then the ViewStation dials a nonbonding H 323 call but only provides one placeholder for H 323 calls Note If you dial by DNS name or PBX extension do not check this feature e Checked The ViewStation assumes the video call is for H 323 videoconferences and provides only one placeholder to make a video call e Not Checked The ViewStation provides an option to place IP or ISDN calls as shown in Figures 2 37 and 2 38 Video Phone Extension Address Book Figure 2 37 Video Phone Screen with ISDN Selected 68 www polycom com Chapter 2 O ptional Configurations Video Phone Address Book Figure 2 38 Video Phone Screen with IP Selected Gatew ay The Gateway screen System Info gt Admin Setup gt LAN H 323 gt Gateway is used to configure the gateway profile in accordance with a specific gateway used on a LAN The prefix and suffix are preprogrammed on the gateway with a bandwidth used to make a call For example 72569 The number 7 is assigned to a specific RadVision gateway e The number 256 is the bandwidth speed at which the gateway places a video call e The number 9 tells the gat
40. of the far site in the Video A text area Address Book Manual Dial Cali Clear Hang Up Refresh Figure 4 18 Manual Dial Screen e For H 320 calls Enter the primary ISDN number in the Video A text area Then enter the secondary ISDN number in the Video B text area Select the line speed used for the call Click the CALL button 4 When a call is established the monitor screens as shown in Figure 4 17 appear 5 To disconnect a call click on the HANG UP button View Station Web Interface Icons The ViewStation Web interface contains a set of tools located in the System Information and Remote Management pages of the Web interface These tools are used in the remote management of the ViewStation The following icons are the counterparts to the ViewStation Admin Setup screen Polycom Inc 153 View Station User Guide Chapter 4 Using the ViewStation with a PC Note Some icons and associated screens only apply to ViewStations with optional configurations The following table lists icons common to all ViewStation models Web Interface Icon ViewStation Counterpart System Info gt Admin Setup System Info gt Admin Setup gt General Setup System Info gt Admin Setup gt Video Network ISDN DCP and V 35 only ISDN Video Network System Info gt Admin Setup gt Video Network gt IMUX BRI DCP ViewStations Only IMUX Setup View Station User Guide 154 www polycom com
41. optional equipment may be used with the ViewStation Monitors A second television monitor may be added to the ViewStation to provide a wider range of display options Camera An additional camera may be added to provide continuous video of different speakers in the same room VCR A VCR may be added to record the videoconference or to present recorded material as part of a video call The VCR records video from the near site s main television monitor and audio from both the near and far sites When playing a tape the VCR provides audio and video to all participants in a video call Visual Concert DC The Visual Concert DC document camera lets you send high quality high resolution pictures from a ViewStation The images are displayed to the videoconference participants at the near and far sites 130 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation To use a document camera with the ViewStation 1 Press the NEAR button twice on the remote control 2 Use the ARROW buttons to select the Document Camera icon on the screen To switch display from the document camera to the main camera press the NEAR button on the remote control highlight the main camera icon and press the SELECT button on the remote control For information about the requirements and using the document camera see the Visual Concert DC User Guide ShowSiation IP The Polycom ShowStation IP is a conference projector combi
42. restart the system Presentation is too large Separate large presentations into two smaller presentations Polycom Inc 187 View Station User Guide Chapter 6 Troubleshooting System Control a e Ston System does not No batteries in the remote control The green light at the front of the respond to the ViewStation should blink with each hand held remote button pressed on the remote control control Batteries installed incorrectly Insert batteries in the correct position Low battery icon on the Low battery in the remote control Replace the batteries in the remote screen control with three AAA batteries View Station User G uide 188 www polycom com Netw ork Address Translation Network Address Translation NAT lets home office or small network environments use internal IP addresses for the devices within the network while using one external IP address to communicate with the outside world Wide Area Network However many Small Office Home Office SOHO routers provide NAT services that are not fully H 323 compliant Therefore this solution is provided to enable the user make calls outside the internal network Note Atthis time it is not possible to make video conferences calls within the internal network when using the NAT setting To make video conferencing calls within the network when using this solution simply de select the System is behind a NAT option a
43. selected affect only Global Address Book entries in the ViewStation address book Polycom Inc 79 View Station User G uide Chapter 2 O ptional Configurations Show Addresses in Address Book ISDN Video Calls H 320 LAN Internet Calls H 323 Maximum Line Speed for Global Addresses ISDN Video Calls H 320 International ISDN Calls LAN Internet Calls H 323 Figure 2 48 GAB Preferences Screen View Station H 323 Show Addresses in Address Book e ISDN Video Calls H 320 e Checked Displays global ISDN video numbers in the Global Address Book e Not Checked Only local ISDN numbers appear in the Global Address Book LAN Internet Calls H 323 e Checked Displays global IP addresses in the Global Address Book e Not Checked Only IP addresses which have ben entered manually appear in the Global Address Book Maximum Line Speed for Global Addresses Set the line speeds for each type of call The speeds selected affect only Global Address Book entries in the ViewStation address book View Station User Guide 80 www polycom com Chapter 2 Polycom Inc O ptional Configurations Show Addresses in Address Book LAN Internet Calls H 323 Maximum Line Speed for Global Addresses LAN Internet Calls H 323 Figure 2 49 GAB Preferences Screen for ViewStation H 323 Private NET The Private Net feature System Info gt Admin Setup gt LAN H 323 gt Global Address gt Pr
44. that has chair control Make Me the Broadcaster Sends a request to the chair control site to force all sites to view your site Actions Only The Chair Control Site Can Perform The site with chair control only can perform the following chair control actions Release Chair Disables chair control for your site Another site in the multi point video call can now acquire the chair Select Broadcaster Forces all sites to view the selected site and disables Presentation mode voice activated switching Voice Switching Enables Presentation mode voice activated switching The site that is speaking appears full screen to all sites in the call Disconnect Site Disconnects the selected site from the multi point call End the Conference Disconnects all sites in the multi point call Using a View Station with a StreamStation Polycom Inc 2001 The StreamStation is designed to integrate with the ViewStation graphical user interface See StreamStation Configuration on page 211 for setup and configurations information 121 View Station User Guide Chapter 3 Using the ViewStation Once the systems have been configured the following features are available on the ViewStation Starting a Webcast 1 System Info Address Book Figure 3 19 Main ViewStation Menu with StreamStation Icon From the main menu using the ViewStation remote control select the new Call Type icon Streaming Call Telephone
45. the Server IP Address field View Station User G uide 78 www polycom com Chapter 2 O ptional Configurations Server Password Enter the GAB server password if required Display Global Addresses e Checked The global addresses appear in the ViewStation address book e Not Checked Only addresses entered manually are displayed in the ViewStation address book Register this System When Powered On e Checked When the ViewStation is powered on the ViewStation registers the name and new IP address if DHCP is used in the GAB e Not Checked The ViewStation has access to the GAB but does not register the name and new IP address if DHCP is used in the GAB Preferences The Global Address Book Preferences screen System Info gt Admin Setup gt LAN H 323 gt Global Address gt Preferences is used to set the global address book display and dialing preferences View Station with Quad BRI V 35 Avaya DCP and MP Show Addresses in Address Book ISDN Video Calls H 320 e Checked Displays global ISDN video numbers in the Global Address Book e Not Checked Only local ISDN numbers appear in the Global Address Book e LAN Internet Calls H 323 e Checked Displays global IP addresses in the Global Address Book e Not Checked Only IP addresses which have ben entered manually appear in the Global Address Book Maximum Line Speed for Global Addresses Set the line speeds for each type of call The speeds
46. the ViewStation from the initial setup The software update password may be changed at any time Multi Point Password A conference password is occasionally required for a multi point conference that uses a third party MCU e Text box If left blank no multi point password is selected If the text box is populated the ViewStation uses this password to connect to multi point videoconferences Polycom Inc 93 View Station User Guide Chapter 2 O ptional Configurations e Use Meeting Password The ViewStation uses the password if any previously entered in the User Setup screen System Info gt User Setup and appears in the meeting password field in the Security screen System Info gt Admin Setup gt Security Crypto Resync ViewStation V 35 Only If a cryptographic encoder decoder is connected between the ViewStation V 35 and the network it may require a resynchronization pulse due to a network problem Admin Password Meeting Password Software Update Password cp Multi Point Password A i i ve to an item and Figure 2 60 Security Screen for the ViewStation V 35 e On When selected the Crypto Resync Pulse screen System Info gt Admin Setup gt Security gt Crypto Resync appears as shown in Figure 2 61 e Off The task of resynchronizing the encoder decoder is accomplished by manual intervention View Station User Guide 94 www polycom com Chapter 2 Software Hardware Polycom Inc
47. the ViewStation is in a call and it loses H 320 synchronization it continuously sends the resynchronization pulses at the specified rate with the specified pulse width until H 320 regains synchronization The resync pulse is output on the Ready To Send or RTS signal If this feature is enabled the RTS signal no longer functions as the RTS signal Most installations that use encryption equipment require a custom cable The cable should be designed to route the RTS signal from the ViewStation to the appropriate resync input on the encryption equipment The encryption equipment can get its RTS input from the ViewStations DTR output or by wiring this input to an always high tie off In this nondialed mode the DTR output and RTS output act exactly the same Refer to the V 35 State machine descriptions in this appendix for more information on these signals Polycom Inc 199 View Station User Guide Appendix C V 35 Technical Information V 35 Cabling Diagram and Schematic DB 25M to View Station 35 ape 0 Q YQ 0 Q 0 Q age Baas ORS OC F 0 Q oko ne ake l Figure C 1 V 35 Y Cable Pinout View Station User Guide 200 www polycom com Appendix C V 35 Technical Information J e ir eri J1 DB25 Male ral 5 4 1 J3 V 35 Male J2 DB25 Male Figure C 2 ViewStation V 35 Cable Diagram Polycom Inc 201 View Station User Guide Appendix C V 35 Technical Information View Station Use
48. then right click Properties b When the Network box appears select the Configuration tab then double click TCP IP c Select the IP Address tab Make sure the OBTAIN AN IP ADDRESS AUTOMATICALLY button is selected Then click OK For Windows ME a Right click the My Network Places icon and then right click Properties b When the Network box appears select the Configuration tab then double click TCP IP c Select the IP Address tab Make sure the OBTAIN AN IP ADDRESS AUTOMATICALLY button is selected Then click OK For Windows NT 4 0 a Right click the Network Neighborhood icon and then right click Properties b When the Network screen appears select the Protocols tab then double click TCP IP Protocol c Select the IP Address tab Make sure the OBTAIN AN IP ADDRESS AUTOMATICALLY button is selected Then click OK For Windows 2000 a Right click the My Network Places icon and then right click Properties b In the Network and Dial up Connections window right click Local Area Connection and select Properties c Inthe Local Area Connection Properties window double click Internet Protocol TCP IP Polycom Inc 135 View Station User Guide Chapter 4 Using the ViewStation with a PC d Inthe Internet Protocol TCP IP Properties window make sure the OBTAIN AN IP ADDRESS AUTOMATICALLY button is selected Then click OK Note The ViewStation must be powered on when connecting the PC to the L
49. this system H 323 extension E 164 Figure 1 10 H 323 Setup Screen An Auto H 323 Dialing check box appears below the H 323 extension E 164 when two or more dialing protocols are enabled Complete the following steps to enter information on the H 323 Setup screen 1 Enter a name in the H 323 name when calling this system text box Select a name which is easy to remember such as the name of a conference room 2 Enter the H 323 extension E 164 E 164 is a naming scheme based on the ViewStation s serial number and MUST be unique to each ViewStation system 3 Uncheck the Auto H 323 Dialing check box if displayed The Gatekeeper screen shown in Figure 1 11 provides terminal gateway registration address resolutions bandwidth and admission control It is commonly used for point to point Internet video calls A gatekeeper is not required for point to point ntranet video calls Select one of the following options for Gatekeeper e Off Gatekeeper is not used e Specify Enter the Gatekeeper IP address Auto The ViewStation automatically searches for a Gatekeeper on the LAN If no Gatekeeper is used the ViewStation continues to search for a gatekeeper until this 16 www polycom com Chapter 1 Polycom Inc Getting Started setting is changed If the LAN has more than one gatekeeper specify the correct gatekeeper manually Use Gatekeeper Gatekeeper IP Address Figure 1 11 ViewSt
50. to provide a clean image without graphics Snapshot Timeout e Checked By default all slides and snapshots are displayed for a period of four minutes After four minutes the ViewStation automatically returns to live video View Station User Guide 90 www polycom com Chapter 2 O ptional Configurations e Not Checked The snapshot or slide stays on screen until the near or far site user presses the SNAPSHOT button on the remote control to return to live video Note Both sites must have disabled Snapshot Timeout for this feature to work If one side has not disabled Snapshot Timeout the ViewStation uses the default settings Display Graphics in a Call Snapshot Timeout Number of Monitors Snapshot Camera PIP Far Control of Near Camera Figure 2 58 Video amp Camera Screen Number of Monitors Select the number of monitors connected to the ViewStation e Auto The ViewStation automatically uses any additional monitors connected to the ViewStation 1 The ViewStation uses monitor number 1 2 The ViewStation uses monitor number 2 Snapshot Camera Select the camera used for snapshots e 1 The ViewStation uses camera number 1 for snapshots e 2 The ViewStation uses camera number 2 for snapshots e 3 The ViewStation uses camera number 3 for snapshots PiP Picture in Picture The PiP window appears in the lower right hand corner when making calls e Auto The PiP window is displayed when a call is ma
51. up to 15 viewers via the Web browser in a point to point call up to10 viewers in a 3 way call and up to 8 viewers in a 4 way call Have extra viewers disconnect Change the slide viewing password on the Security screen to allow only authorized viewers View Station User Guide 186 www polycom com Chapter 6 Symptom Cannot view presentation or snapshots from the web Cause Security level set to High on Web browser Troubleshooting Solution Lower the security level on the Web browser to Medium or None Wrong version of web browser For viewing snapshots or slides from the Web the ViewStation supports Internet Explorer 3 02 or higher The ViewStation supports Netscape 4 0 or higher Incorrect viewing password To check the slide and snapshot viewing password and other information about your presentation press the INFO button on the remote control during a presentation The viewing password may be changed on the Security screen PowerPoint presentation does not export Wrong version of Microsoft PowerPoint Use Microsoft PowerPoint 97 or 2000 Insufficient disk space Slides are converted to JPEG files and are stored in the Windows Temp directory on your PC Create more disk space on your PC There are too many presentations on the ViewStation Only eight presentations are allowed Delete some presentations from the ViewStation and
52. up to four DCP lines for network connectivity and requires an Avaya DCP inverse multiplexer The Avaya DCP inverse multiplexer provides connectivity to conduct videoconferences at a maximum H 320 data 5 View Station User Guide Chapter 1 View Station User Guide Getting Started rate of 512 Kbps Complete the following steps to connect the ViewStation H 323 with Avaya DCP to the network 1 Connect up to four DCP lines from RJ 45 wall jacks on the DCP network to the connectors labeled ISDN S T on the DCP network interface module 2 Locate the DCP cable shipped with the DCP network interface module This cable is identified with one transparent tipped keyed RJ 45 connector and a black tipped non keyed RJ 45 connector Connect the RJ 45 cable with the black tip to the green RJ 45 port on the back of the ViewStation as shown on the QuickStart card 3 Connect the opposite end of the keyed white tipped RJ 45 cable into the green RJ 45 port labeled onthe DCP network interface module Once the interface is properly connected the ViewStation H 323 with Avaya DCP is ready to be configured for Ethernet LAN connectivity See Connecting the ViewStation to an Ethernet LAN on page 8 Note The ViewStation MP uses the Polycom Quad BRI network interface module or the Avaya DCP network interface module and up to four ISDN or DCP lines for network connectivity Use the Quad BRI or Avaya DCP network configurations to connect your ViewStat
53. 07 e Deleting an Entry from the Address Book on page 108 e Transferring an Address Book on page 109 Adding New Entries to the Address Book To add an entry to the address book 1 From the Main Calling screen select the Address Book icon The Speed Dial screen is displayed when the SELECT button is pressed on the remote control Note The Speed Dial screen does not appear if the ViewStation s address book entries have been deleted or the ViewStation is recently installed from out of box 104 www polycom com Chapter 3 Using the ViewStation 2 Highlight the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed Address Book Figure 3 7 Address Book Screen 3 To display the Add Change Entry screen select the New icon and press the SELECT button on the remote control Add Change Entry Video Numbers Figure 3 8 Add Change Eniry Screen Note For ViewStations without multi point enabled software skip to step 9 Polycom Inc 2001 105 View Station User Guide Chapter 3 Using the ViewStation 4 For ViewStations with multi point Highlight the New icon and press the SELECT button on the remote control The New Address Book Entry screen appears Figure 3 9 New Address Book Entry Figure 3 9 New Address Book Eniry Screen for ViewStations with MP 5 If this new address book entry is only for a single site highlight the One Site icon a
54. 1 22 Main Calling Screen At the top left of the Main Calling screen is the ViewStation type indicator which is displayed below the Polycom logo This indicates the network interface module if any that is configured with the ViewStation Indicators View Station User Guide Each time the ViewStation is powered on a set of network status indicators network icons are displayed below the Video Call icon on the Main Calling screen The Network icon flashes a yellow numbered box while the ViewStation is validating each network line or is waiting for the DHCP server if used to assign it an IP address If the ViewStation uses a static or fixed IP address the ViewStation verifies the IP is not in use 4 Network line is connected The ViewStation is ready to place a video call Green Up Arrow 26 www polycom com Chapter 1 Getting Started The ViewStation is checking the status of the network line Yellow Box Network line failed to validate This may be because the network cable is not EJ connected to the network or is not functioning properly Check the cable connection contact Red Down Arrow your Network Manager or see Network and Communications on page 182 Polycom Inc 27 View Station User G uide Chapter 1 Getting Started Using the View Station Help To access the ViewStation Help screen press the INFO button on the remote control If your organization is not using the P
55. 1 B2 Bi Figure 2 9 ISDN Video Numbers Screen 1 Enter the STD or area code and press the down arrow on the remote control to continue to the next line 2 Enter the ISDN phone number used for each line 3 When complete highlight the Save icon and press the SELECT button on the remote control Service Profile Identifier The Service Profile Identifier screen System Info gt Admin Setup gt Video Network gt IMUX gt SPIDS or SPIDs appears only if United States or Canada is selected as the country If the ViewStation is connected to an internal phone system PBX a SPID may not need to be entered Note Ifthe ViewStation is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly e Enter the SPID numbers provided by the ISDN service provider e Ifthe ViewStation is connected to a PBX select the PBX icon In some cases you may not need to locate SPIDs e To auto detect SPID numbers highlight the Start icon and press the SELECT button on the remote control 41 View Station User Guide Chapter 2 O ptional Configurations Note _ If this process is canceled the ViewStation reboots and the entire setup procedure must be redone Please enter your SPID numbers manually in the boxes below or select START to automatically detect the numbers Bi B2 Bk Line 1 Bi Figure 2 10 Auto Detect SPIDs Screen Audio Quality The Audio Quality
56. 135 Technical Support ssessseeessseesseeseess 28 Telephone amp Audio isece 88 Telephone Numbers nsss 25 To manually enter the SPID numbers 24 Transferring an Address Book 109 Troubleshooting Hints ee 212 U UDP arenden edie 190 Upgrading Software cceeeee 165 Upgrading Software over ISDN 165 Upgrading Software over the LAN 166 Usage Information and Restrictions About Closed Caption 147 Use Meeting Password 000 94 User Setup cccceeeceeeessteeeeeeees 31 172 Using Multi point Address Book Entries cccceeeeeeeeeeeeeeeseees 110 Using Optional Equipment 130 Using Speed Dial cceeeeeeees 102 Using the Address Book 104 Using the Global Address Book 110 Using the ViewStation Web Interface 139 V V 35 DCE a 7 V 35 interface ee eeceeceeeeeseeeeeeeeeeees 193 V 35 network interface module 7 V 35 Ports Used 000 0 eeeeeeeeeeeteeeeeeenees 18 V 35 Video Calls n 14 AAC Werner rere rere ere E AA 130 VCR Audio Out Always On 0 89 Video amp Camera eeeeetteeeeeteeeeeteeeees 130 VIREO Ac iiiad a aiddi aa 153 Vid B Eirinen nai e ai 153 Video Format sassssessriieseerrresrrerreseeens 19 View Station User Guide Video Input Levels eeeeeeeeeee 191 Video Network c c esceeeeees 20 21 39 Video Numbers s eeeeeceeeeeeeee
57. 3 video call is initiated e Not Checked The IP or E 164 Dialing Extension is not displayed when an H 323 video call is initiated For ViewStation H 323 with V 35 V 35 Video Calls e Checked Enables V 35 videoconferencing for the ViewStation e Not Checked Disables V 35 videoconferencing for the ViewStation LAN Internet Calls H 323 e Checked Enables H 323 videoconferencing for the ViewStation e Not Checked Disables the H 323 videoconferencing for the ViewStation View Station User Guide 14 www polycom com Chapter 1 Getting Started Note One calling preference must be selected Display IP Dialing Extension The IP Dialing Extension is used if a ViewStation uses the Global Address Book GAB For more information see Global Address on page 75 e Checked The IP or E 164 Dialing Extension is displayed when an H 323 video call is initiated e Not Checked The IP or E 164 Dialing Extension is not displayed when an H 323 video call is initiated Please select the type of calls you will be placing 3 V 35 Video Calls 5 LAN Internet Calls H 323 Display IP Dialing Extension Figure 1 9 V 35 Call Preference Screen 9 The H 323 Setup screen shown in Figure 1 10 is used to specify the H 323 name and extension This screen appears only when H 323 is enabled Polycom Inc 15 View Station User Guide Chapter 1 View Station User Guide Getting Started H 323 name when calling
58. 3 with Avaya DCP e ViewStation 128 Before setting up the ViewStation to an ISDN network ensure all network connectivity issues are tested and resolved View Station H 323 with Quad BRI The ViewStation H 323 with Quad BRI uses up to four ISDN lines for network connectivity and requires a Polycom Quad BRI inverse multiplexer The Quad BRI provides connectivity at a maximum H 320 data rate of 512 Kbps Complete the following steps to connect the ViewStation H 323 with Quad BRI to the network 1 Connect four ISDN lines from RJ 45 wall jacks on the ISDN network to the connectors labeled ISDN S T on the Quad BRI network interface module 2 Connect the green tipped RJ 45 cable to the green RJ 45 port on the back of the ViewStation as shown on the QuickStart card 3 Connect the opposite end of the green tipped RJ 45 cable into the green RJ 45 port labeled N onthe Quad BRI network interface module NT 1 If you are connected to an internal phone system commonly called a PBX you need to connect the ISDN cables from the Quad BRI network interface module to an ISDN network termination NT 1 device which is connected to the ISDN wall jack For more ISDN information refer to the Appendix D ISDN Information on page 203 Once the interface is properly connected the ViewStation H 323 with Quad BRI is ready to be configured for Ethernet LAN connectivity View Station H 323 with Avaya DCP The ViewStation H 323 with Avaya DCP uses
59. 74 Audio Mode cc cece ceeeeseeeseesteesereeeees 19 Audio Output Levels cceeeee 191 Polycom Inc 229 Audio Quality ecceeeeessteeeeeeees 40 89 Audio Quality Preference 42 89 AUdIOSCreEnN oi iai i 174 PUTO aa aad eai 33 118 AUtO ANSWED niaaa 31 35 37 Auto Detect SPIDS c eee 23 24 Auto discover NAT ccceeeeeeeeeees 73 Auto H 323 Dialing cece 68 AUTO ANSWEY ccccceeeeeeceeeeceaneeeees 35 114 Avaya DOP miebu aeania 172 B Backlight Compensation 32 92 Broadcast Mode ccccccccceeeeeeeeeeees 18 Broadcast Mode Setup ceee 60 C Cable ea seit tieiie Hid e i t 149 Call Hangup Choices 0 101 102 Call Preference cssc 12 46 53 Call Progress Indictors c cee 101 Cal Statu Sraa e ioiai 173 Call Status screen ou eccceceeeeeeeeeseeee 173 Calling Profiles 0 cceceeeeeeesteeeeees 21 GaMerascccstia cet a acacia viiernscies 130 Camera Direction cccccccccceeeeeeeeees 92 Chair Control seaman naaa 119 GhaEtB aks E EE E E S 124 Glentana a e 65 Closed Caption ccccssccceeeeee 146 147 Color Bali itean an ee aE 174 Color Bar screen sser 174 Community Name oseese 74 Connect a PC to a ViewStation 134 Connect the ViewStation to an Ethernet LAN ccccecceeseeeeeeeeeees 8 Connecting To A Stand Alone PC 134 Converting Power
60. AN via the ViewStation Client for Microsolt Networks Infrared PrP Senat Port PNPO510 SMC EtherEZ PC Card SMC8020 Fast Infrared Protocol gt Inttared PnP Senal Port PNPOSTO TCP IP gt SMC EtherEZ PC Card SMC8020 Figure 4 2 Network Screen for Windows 9 X Connecting The View Station to a Stand Alone PC Figure 4 1 c illustrates a configuration in which neither the ViewStation nor the PC has access to an Ethernet LAN For example For an ISDN configured ViewStation where H 323 videoconferencing is not used View Station User Guide 136 www polycom com Chapter 4 Polycom Inc Using the ViewStation with a PC This configuration is NOT recommended when connecting to an Ethernet LAN in which an external DHCP server is used J Connect the orange tipped RJ 45 cable connector to the orange RJ 45 port on the ViewStation Connect the opposite end of the orange tipped RJ 45 cable to the RJ 45 port to the Ethernet port on the PC Power on the ViewStation Configure the ViewStation DHCP setting System Info gt Admin Setup gt LAN H 323 gt LAN amp Intranet Select SERVER in the DHCP field The ViewStation becomes a DHCP server and provides IP addresses for up to 12 PCs Note If the DHCP server option is not available on your ViewStation you must update your ViewStation through an H 320 call or connect the ViewStation to a LAN and run the SoftUpdate application on the ViewStation and check Enable sy
61. CE or Data Service Unit DSU and an Ethernet LAN connection if H 323 is used e ViewStation MP Quad BRI or Avaya DCP with Multi Point calling and up to four ISDN or DCP lines A software license 1 View Station User Guide Chapter 1 Television Monitors Power Source NT 1 Device Getting Started to enable multi point calling capability on the ViewStation H 323 with BRI or DCP and an Ethernet LAN connection if H 323 is used Note Multi Point is available for the ViewStation H 323 or ViewStation 128 with a hardware upgrade Any S Video or composite television monitor with RCA input ports may be used with the ViewStation The size of the television monitor should be proportional to the size of the room where the ViewStation is used One television monitor may be used for video and a second monitor may be used to display graphics The ViewStation has an auto sensing 62 watt external power supply that supports line voltages between 100 and 240 VAC 50 to 60 Hz An ISDN Network Termination NT 1 device may be required between the ISDN line and the ViewStation if your system is connected to a PBX or an ISDN line in North America specifically an ISDN U interface What s in the Box The following items are included in the box These items pertain to all ViewStation models If an item is missing or damaged contact your reseller What s in the Box ViewStation Models H 323 512 128 V 35 MP
62. DCP ViewStation Unit V V V V y y Microphone Pod V y y y y y Remote Control V V V V V y Power Supply with Cord y y V y V y View Station User Guide 2 www polycom com Chapter 1 Getting Started What s in the Box ViewStation Models H 323 512 128 V 35 MP DCP QuickStart Card y y y y y V Read Me First Document V y y y y V User Documentation on CDROM V y y y y V Required Cables 3 3 3 3 3 3 Optional Cables 8 8 8 8 8 8 Miscellaneous Package y y y y y y RJ 45 Cables 4 4 V 35 Interface Adapter y Quad BRI IMUX y y DCP Module V Embedded 4 Port MCU y RJ 45 White Connector Cable 1 Using the Remote Control The remote control packaged with the ViewStation is an integral part of the unit Use the remote to highlight and select icons on the television monitor enter alphanumeric characters in text fields configure the address book move the camera adjust the volume and place video calls Remote control functionality is described on the ViewStation QuickStart card Setting Up the View Station Setting up the ViewStation is easy First locate the QuickStart card in the ViewStation box The cable connectors are color coordinated with the corresponding connectors on the back of the ViewStation and the optional network interface modules To connect the ViewStation use the QuickStart card as a guide and follow the steps below
63. DN Basic Rate Interface or BRI provides two B channels and one 16 Kbps D channel 2B D for a total of 144 Kbps 128K for Video A device that passes packets between multiple network segments using the same communications protocol If a packet is destined for a user within the sender s own network segment the bridge keeps the bridge packet local If the packet is bound for another segment the passes the packet onto the network backbone Also in videoconferencing a Multi Point Control Unit See MCU Common Intermediate Format An intermediate video format CIF resolution is 352x288 pixels QCIF quarter CIF is 176x144 pixels A networked PC or terminal that shares services with other PCs These services are stored on or administered by a server Any voice or data call that establishes contact with two or more end points such that each end point is able to communicate to the others Conference calls require some type of service that links all the end point together and transmits all voice data to each end point This service can be provided by a PBX typically by using the flash key or by contacting a conference bridge View Station User Guide DEF Glossary Data Conferencing DCP DCP Network Interface Module DHCP Digital Line View Station User Guide Enables people in different locations to work on the same document via networked computers Also referred to as collaborative computing Polyc
64. DN Video Network screen System Info gt Admin Setup gt Video Network and check the ISDN numbers are entered correctly Enter correct SPID numbers Note The AT amp T point to point protocol does not require SPIDs Error Message occurs when dialing a video call The first line did not connect It cannot make a call if the first line does not connect Check that all network cables are properly connected Restart the system If it is an H 323 call IP Gateway Gatekeeper is not operating or is not configured correctly Contact your network administrator Polycom Inc 183 View Station User Guide Chapter 6 IMUX Troubleshooting Symptom Cause Sotto Cannot dial remote system in BONDING 384 Kbps calls Call progress circles only displays blue or yellow Start by calling the far site at 1x64 or 2x64 Kpbs This verifies if the primary number is correct If these calls complete try 256 Kbps then 384 Kbps Dialing a remote site in calls above 128 Kbps does not work Call progress circles do not turn green or remain blue after the first channel connects Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly The numbers for Line 1 Line 4 should corresp
65. EAR button on the remote control 2 Select 1 or 2 for the desired camera The ViewStation displays the camera s current view full screen on the television monitor A Camera icon facing toward you is displayed at the top right of the screen Polycom Inc 2001 125 View Station User Guide Chapter 3 Using the ViewStation Figure 3 24 Camera Near Icon During a call the camera at the far site may be adjusted only if the far site has its Far Control of Near Camera option enabled Other sites can control the camera on your ViewStation if this option is enabled For more information see Video Camera on page 90 To select the far site camera during a call 1 Press the FAR button on the remote control 2 Select 1 2 3 or 4 for the desired camera The ViewStation displays the camera s current view fullscreen on the television monitor A Camera icon facing away from you is displayed at the top right of the screen Figure 3 25 Camera Far Icon To select another local camera 1 Press the NEAR button on the remote control twice At the bottom of the screen the ViewStation displays the icons for all of the connected local cameras Note The main camera cannot be disconnected However a primary camera such as a document camera may be set as the camera the ViewStation uses each time it is powered View Station User Guide 126 www polycom com Chapter 3 Using the ViewStation on For more information about sel
66. Expert ISDN is a trademark of ADTRAN Inc All other trademarks are the property of their respective owners Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information Warranty The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of thirty six 36 months from date of purchase This warranty does not apply to damage to products resulting from accident misuse service or modification by anyone other than a Polycom Inc authorized service facility dealer The warranty is limited to the original purchaser and is not transferable Any liability of Polycom Inc or its suppliers with respect to the product or the performance thereof under any warranty negligence strict liability or other theory will be limited exclusively to product repair or replacement as provided above Except for the foregoing the product is provided as is without warranty of any kind including without limitation any warranty of merchantability or fitness for a particular purpose The entire risk of the quality and performance of the software programs contained in the system is with you Limitation of Remedies and Dama
67. Far End Loop System Info gt Diagnostics gt Near End Loop Near End Loop The Remote Control icon is a virtual remote control for the ViewStation Use the virtual remote control as you would the handheld remote control Remote Control View Station User Guide 158 www polycom com Chapter 4 Using the View Station with a PC Web Interface Icon ViewStation Counterpart Send Message From the System Diagnostics Web page click on the Send Message icon to senda message to a ViewStation The text message may be up to 100 characters in length When the Send a Message Web page appears type in your message and click on the SEND MESSAGE button Your message appears on screen for 15 seconds The message appears only on the screen of the ViewStation that you are managing Restart System The Restart System icon is used to reboot the ViewStation after changes are made to the configuration settings System Info gt Admin Setup gt Video Network gt IMUX gt Numbers ISDN ViewStations Only SPIDs System Info gt Admin Setup gt Video Network gt IMUX gt SPIDS ISDN ViewStations Only Polycom Inc 159 View Station User Guide Chapter 4 Using the ViewStation with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt Video Network gt IMUX gt Audio Quality BRI DCP ViewStations Only Audio Quality Sy
68. IGWSIANONA28 EE T ETE EEEE T 6 Connecting the ViewStation H 323 with V 35 to a Network 7 Connecting the V 35 Network Interface Module to the View Station esee fede etnias etd eke eats 7 Connecting the V 35 Network Interface Module to the V35 DCE careen eis cn de a 7 Connecting the ViewStation to an Ethernet LAN cceceeteeeeeees 8 Initial System Configuration ccccceceseeceeeeeeeeeeeceaeeeeaeeeceeaeeesaaeeseeeeesenaeeeeaes 9 Setup Common to all ViewStations c ccececeeeeeeeeeeeeeeeteeeeneeeees 9 Network Status Indicators ccceeeesceeeeeeeeeeneeeeeeeeeeeeaeeeeeeeeeeeaeeeeeeeeseaeeeeeeeeeed 26 Using the ViewStation Help eesssssssessssessrrssrnssnssesisesnssnnssrnssennnsrnnssrnsssrnsnn 28 Using ViewStation Help cccccccccceeececeseeeeceeeeeeseeeeeeeeeeseeeeensaeesennees 28 Technical Support s vssce tached Aiea leech Apes channel 29 Optional Configurations WSOP SOLU sshtestsfhotecat tate aa tas za ted A penaceet ons sob beset beige etasadeceestalseanes 31 AdmIN Setup lt A00i eee ene ee ee ee ee he 34 General SOtup ic ccsss scan veuses sence sade ceviees task eats aa a ead bang edb Naaa AE haath aSa 35 Video NetWork tesiei arn ea eaa e aaa a aa eaa aa 39 ViewStation H 323 with Quad BRI cceeeeeeeeeeeeeeeeeeeeees 39 ViewStation H 323 with Avaya DOP esesseseeerrssersees 47 ViewStation 128 oo eeccccecccteceeceesneeeeeesnnaeeeeeecaeeeeessntaeeeeeseaaes 54
69. Individual network configurations may vary with the topography of the network used Check with your Information Systems manager for assistance 3 Highlight TCP IP and select properties 4 Onthe IP Address or General tab select the Obtain An IP Address Automatically option and click on OK View Station User Guide 138 www polycom com Chapter 4 Using the ViewStation with a PC Internet Protocol TCP IP Properties 2x Geneva u Can get IP settings atugned automatcaly your network suppot thes capabdiy Othervece pou need to ask your network admessiatot for the apgropmale IP vetting Oiblain an IP address automation o lhe ng IP t Obtain ONS server addons automatically Use the following DNS server addberses Advarced o oa Figure 4 4 TCP IP Properties Screen 5 Restart your PC and launch Internet Explorer Using the View Station Web Interface All ViewStation models come with an embedded Web interface that offers the following options to ViewStation users e Select and View a Presentation see page 139 e Closed Caption see page 146 e Using Microsoft NetMeeting see page 147 e System Information and Remote Management see page 149 Select and View a Presentation The ViewStation lets you view and present Microsoft PowerPoint 97 and 2000 presentation slides when it is connected to a PC via LAN or direct You can conduct a presentation on the ViewStation or you can watch a presentation from a
70. J POLYCOM ViewStation User Guide November 2001 Edition 3725 10755 001 Important Information Warning 2001 Polycom Inc All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Other Restrictions You shall not allow any third party to 1 decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever or 2 remove any product Trademark Information Polycom ShowStation and the Polycom logo design are registered trademarks and ViewStation is a trademark of Polycom Inc in the United States and various other countries ADTRAN is a registered trademark and
71. N number assigned to the ViewStation 55 View Station User Guide Chapter 2 O ptional Configurations ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch protocol Service Profile IDs SPIDs The Service Profile Identifiers screen SPIDs appears only if United States or Canada is selected as the country If the ViewStation is connected to an internal phone system PBX a SPID might not need to be entered Note Ifthe ViewStation is unable to find the SPIDs check the network connection and verify that the ISDN numbers have been entered correctly e Enter the SPID numbers provided by the ISDN service provider Ifthe ViewStation is connected to a PBX select the PBX icon To auto detect the SPID numbers highlight the Start icon and press the SELECT button on the remote control Note _ If this process is canceled the ViewStation reboots and the entire setup procedure must be redone ISDN Dialing Prefix The ISDN dialing prefix is used to access an outside line if the ViewStation is connected to a PBX View Station User Guide 56 www polycom com Chapter 2 O ptional Configurations View Station H 323 with V 35 The Network Setup screen System Info gt Admin Setup gt Video Network shown in Figure 2 26 provides four icons which e Sets Call Preferences e Configures Video Network preferences Sets video Numbers e Access the Advanced V 35 Setu
72. NSWO cuina ii a a aiii 114 Placing Multi Point Calls ViewStation MP Only cccseeeeeeees 114 Adding a Telephone Call to a Video Calll eccceceeeeeeeeeeeesteeeeteeeeeees 116 View Station User Guide viii www polycom com Multi Point Viewing MOES ccceeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeseeaeeeeeeseneaeeeeeeeeeeees 118 Using Chair Control in a Multi Point Call ccecceeeeeeeeeeeeteeeeeeees 119 Using a ViewStation with a StreamStation ccccccececeeeeeeeeeeeeeeseceeeeeeeeees 121 Starting a WebCast 00 ainsi i oe et 122 Ending a WebCast 4 2 tidatai nua hei cadetindin hintaan 123 Displaying ChatBack MeSSQQ S ccccccesseeeeeeeeeeeeeeeeeesetaeeeeeeeeees 124 Adjusting Cameras and Sound ccccececeeeeeeeeeeeeeeeeeeeaaeeeseeeseceeeeseaeeneaeeeeaas 125 Selecting ViewStation Cameras cceeceeceeeeeeeeeeeeeeeeeeeeesetaeeteeeeees 125 Pan Tilt and Zoom for the ViewStation Camera ceceeeeeee 127 Setting Camera Presets cccccccsceceeeeeeeeeeeceeeeeeseaeeteaeeeseeeeeeaeeteaes 127 Automatic Voice Tracking ceros arr A EEA 128 Automatic Tracking of Camera Presets ccccceeeeeeceeseteeeeeneeeees 128 Adjusting Sound eeii e a anaa ee ae a Danaa aiaa daaa teh ate 129 Positioning Microphone PoOdS c cccccceeeseeeeeeeeeeeeeeeeaeeeeeeeaaeeeeeeeaaes 129 Sending SnapShots yasinin eevee a ad aaa aaa eeetee heyday 129 Snapshot Timeout sssi rir aii a aa
73. OW Goes to the end of the presentation LEFT ARROW Moves the highlight marker to the left RIGHT ARROW Moves the highlight marker to the right MENU Switch between viewing a thumbnail and viewing the full slide SELECT Return to live video or select a slide from thumbnails SLIDES Select another presentation Sending Snapshots to the View Station ViewStations with an additional camera s can send a snapshot for any camera connected to the ViewStation by pressing the SNAPSHOT button on the remote control Complete the following to send a snapshot to the ViewStation 1 Press the SNAPSHOT button on the remote control 2 Select the desired camera 1 2 or 3 3 Press the SNAPSHOT button again to send the snapshot to the ViewStation 4 Press the SNAPSHOT button again to return to live video Viewing Snapshots from the View Station Polycom Inc Up to 12 users can view ViewStation snapshots by completing the following steps 1 Open a web browser 2 Enter the IP address of the ViewStation in the browser address bar 3 Select View a Presentation 4 Enter the user name and password if required 145 View Station User Guide Chapter 4 Closed Caption View Station User Guide Using the ViewStation with a PC 5 Wait for the browser to connect to the ViewStation as indicated in the lower left hand browser status bar 6 The snapshot images appear as they are taken from t
74. P reports on the following e Low battery power in the remote control Polycom Inc 73 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations e The system is active powered on after a long period of inactivity e Authentication failure An attempt has been made to log in as an administrator with the wrong password e Authentication success The Administrator has logged in successfully e Call failed for reason other than a busy line e Auser has asked for help from the Technical Assistance Center See Using ViewStation Help on page 28 e The ViewStation is engaged in a video call e A telephone or video call has disconnected User options on the SNMP Setup screen are Enable SNMP e Checked Enables SNMP management from an SNMP console e Not Checked Disables SNMP management Administrator Contact Name Enter the name of the person responsible for remote management of the system The default setting is IT Administrator SNMP Console IP Address Enter the IP address of the SNMP traps sent by the ViewStation Enter 0 0 0 0 in this field if any SNMP management console is capable of receiving information from the ViewStation Location Name Enter the location of the ViewStation This field defaults to the ViewStation system name at your country name For example Shellback At United States Community Name Enter the SNMP management community in which you want to enable the View
75. PC All that is required is the IP address of one of the ViewStations in the videoconference Polycom Inc 139 View Station User Guide Chapter 4 View Station User Guide Using the ViewStation with a PC j Pease select a Power Poirt file that you v sh to presert during your videocorderance Your PC will send your slides to the system named You can view the siides on your videooonterencing system by pressing the SLIDES buon on the hand heid remote cortrol Press Here to Select a PowerPoint Pres Figure 4 5 Select a Presentation Screen To present a slide to a ViewStation complete the following steps On the PC Launch Internet Explorer 4 0 5 0 or Netscape 4 5 or higher Note Ensure the browser is configured to accept cookies 1 Enter the IP address of the ViewStation displaying the slides The Welcome page appears 2 Click the Select a Presentation icon The Select a Presentation for Viewing page appears 3 Click the PRESS HERE TO SELECT A POWERPOINT PRESENTATION button The pePresent dialog box appears 140 www polycom com Chapter 4 Using the ViewStation with a PC pcPresent Figure 4 6 pcPresent Screen 4 Enter a name and password if one has been established for the videoconference Note Ifthe security level on the Internet browser is set too high you cannot bypass the password If this occurs change the security level to low or medium 5 Click the PLEASE PRESS HERE TO SELECT A POWERPOINT
76. Point Slides 142 View Station User Guide COUS esse ie rasta a ees eae 35 36 Country Code ceeeeeeceeeeesteeeeeeeeee 45 88 Creating a multi point address BOOK CNY ooer 111 Cresto aen an rea niaaa anat 92 Crypto a a a a vets 199 Crypto RESYNC ccceeeeeeereeees 94 199 Crypto Resync Pulse screen 199 Cryptographic encoder decoder 199 D Data Conference sessen 87 Daylight Savings Time ceeeee 86 DCE V 35 RS 449 osooso 7 DCP Video Calls H 320 0 0 eee 13 DCP Video Network nsss 52 DCP Video Numbers nsise 22 Deleting an Entry from the Address Book nsss 108 DHO P aaaea aape oeeie aaa aE 65 Diagnostics oa aaae kataek 172 Diagnostics screen seeren 172 Dial channels in parallel 0 0 0 43 50 Dial channels one at atime 43 50 Dialing prefixes eeeeeeeeeeeeeeeeeeeees 20 Dialing Rules 2 0 eeeeeeeeeeeeeteeeeeeees 83 Dialing Speeds 21 40 44 51 71 Dialing suffixes eener 20 Disconnect Site a a 121 Disconnect Video Call 0 101 102 DISCUSSION 0cccccceeeesseeeeeeeanees 33 119 Display Global Addresses 00 79 Display Graphics in a Call 90 Document Camera sassen 131 Downgrading Software ceeee 165 E Fil T indicat EE E 46 E 164 Dialing Extension n 12 Editing an Existing Entry in the Address Book eeseseeeeeeenees 107 View Station User Gui
77. Polycom Inc 3 View Station User Guide Chapter 1 Getting Started 1 Place the ViewStation unit on top of the television monitor as shown in Figure 1 1 Ensure that the front lip of the ViewStation unit hangs over the edge of the television monitor Note Verify that the top surface area on the monitor is adequate to support the ViewStation The surface area of the television monitor should provide enough support to prevent the ViewStation from sliding off the monitor Figure 1 1 Placing the ViewStation 2 Connect the required cables to the back of the ViewStation as shown in the ViewStation QuickStart card 3 Center the microphone pod on a flat surface between the meeting participants and the ViewSiation 4 Connect optional equipment such as an additional television monitor a Video Cassette Recorder VCR a laptop or a document camera to the back of the ViewSitation Secure all loose cables with the provided cable tie This prevents cables from getting tangled 1 Slide one end of the cable tie through the square plastic cable holder 2 Attach the square connector to the back of the television monitor Connecting the View Station to the ISDN or DCP Network This section describes how to connect the ViewStation with the following options to an ISDN or DCP network View Station User Guide 4 www polycom com Chapter 1 Polycom Inc Getting Started e ViewStation H 323 with Quad BRI e ViewStation H 32
78. Preference screen System Info gt Admin Setup gt Video Network gt IMUX gt Audio Quality allows the selection of an audio protocol G 722 audio delivers a higher quality of audio than G 728 and uses 48 Kbps of the call bandwidth G 728 delivers telephone quality audio and only uses 16 Kbps of the call bandwidth G 728 is generally used for lower data rates To set the audio protocol use the and zoom buttons on the remote control to move the slider Note Changing the audio quality preferences during a call can be done only while in an H 320 call No changes can be made while in an H 323 call View Station User Guide 42 www polycom com Chapter 2 O ptional Configurations At above 168 kilobits per second the system will use G 722 48 Kb high fidelity audio when placing a call At 168 kilobits per second and below the system will use G 728 16 Kb audio G 728 G 722 64 112 128 192 224 256 280 320 336 384 392 448 512 Figure 2 11 Audio Quality Screen Advanced Dialing On the Advanced Dialing screen System Info gt Admin Setup gt Video Network gt IMUX gt Advanced Dialing you can define how each ISDN channel is dialed By default channels are dialed in parallel e Dial channels in parallel When this option is selected the ViewStation dials all ISDN channels simultaneously Dial channels one at a time When selected the ViewStation dials each ISDN channel one at a time until all the channels are connect
79. ShowStation on the Data Conference screen Place a video call between the two ViewStations When the ViewStations connect the ShowStations synchronize with one another automatically Once they connect a whiteboard appears on the ShowStations LCD displays It takes approximately 30 seconds for the whiteboard to appear once the video call is placed You are now ready to use your ShowStation 213 View Station User Guide Chapter E O ptional Equipment Configuration View Station User Guide 214 www polycom com Glossary ABC Annex D ATT 4ESS ATT 5ESS ADSL Analog Line Polycom Inc The second frame relay standard extension dealing with the communication and signaling between customer premises equipment and frame relay network equipment for the purpose of querying network status information AT amp T s large toll telephone switch It will handle 100 000 trunks and over 500 000 attempts at making a call each hour AT amp T Class 5 digital central office Asymmetrical Digital Subscriber Line A communications technology used to transmit digital data over telephone wires It is expected to transmit up to six megabits per second and be used for video on demand services to telephone company customers A telephone line that transmits and receives signals in variable continuous waveforms that are generated by telephones fax machines models etc The signal transmitted is a true electrical representation of
80. Station The default setting name for this field is Public System Description This field displays the type of videoconferencing device This field cannot be changed 74 www polycom com Chapter 2 O ptional Configurations Global Address The Global Address Book GAB screen System Info gt Admin Setup gt LAN H 323 gt Global Address shown in Figures 2 44 2 45 and 2 46 must be configured to use the Polycom Global Management System software The number of Global Address Book options varies with each ViewStation model The following table is a list of options for each ViewStation model Private NET Gateway Number Dialing Rules 1 Dialing Rules 2 Note The Gateway Number and Private Net features are not available at this time These features will be available ina future release of the Global Management System The Global Address screen shown in Figure 2 44 for the ViewStation H 323 has three icons e Server The Server is used to specify the IP address of the Global Address Book GAB server Gateway Number Gateway Number is not available at this time These features will be available in a future release of the Global Management System e Preferences The Preferences is used to set the global address book display and dialing preferences See page 80 to configure your Global Address properties for the ViewStation H 323 Polycom Inc 75 View Station User G
81. Station User Guide 128 www polycom com Chapter 3 Adjusting Sound Using the ViewStation Pressing AUTO cycles through Voice Tracking Presets and Off The volume of the ViewStation is related to the volume of the television monitor For best results 1 Set the volume on the television monitor to half its maximum volume 2 Using the VOLUME buttons on the remote control set the ViewStation volume at a comfortable hearing level To prevent far site participants from hearing your conversation press the MUTE button on the remote control or press the button on top of the microphone pod The red light on top of the microphone pod is illuminated When the MUTE button is pressed the Mute icon is displayed at the bottom left of the television monitor at both the far and near sites Positioning Microphone Pods Place the microphone pods in front of the video call participants Excessive feedback may occur if the microphone pods is positioned too close to the audio output of the ViewStation Place the microphone pod 5 feet or 1 5 meters away from television speaker and within 5 feet or 1 5 meters of the video call participants If a large conference room is used ensure that all participants are within 10 feet or 3 meters of the microphone pods One additional microphone pod can be connected in series An additional microphone pod can be purchased from the Polycom Website Sending Snapshots Polycom Inc 2001 The ViewSt
82. User Guide 6 Once a password is entered in the dialog box click OK to go to Using the ViewStation with a PC the How to Start a NetMeeting Call Web page Follow the on screen instructions Note 7 Select Call from the NetMeeting menu on the PC connected to To locate the IP address of the PC start NetMeeting on the PC and select HELP gt About Windows NetMeeting The IP address for the PC is displayed in the lower portion of the Help screen About Windows NetMeeting x Windows NetMeeting wersion 3 01 4 4 3385 Copyright Microsoft Corporation 1996 1999 All rights reserved Contains software from DataBeam Corporation Portions Copyright 1994 DataBeam Corporation This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law IP Addresses 255 255 222 180 steer assassazaso Figure 4 13 About Windows NetMeeting Dialog Box the ViewStation 8 Inthe Address Field enter the IP address of the ViewStation that is connected to the PC For easy reference the IP address of the ViewStation is provided on the How to Start a NetMeeting Call Web page During the NetMeeting call the whiteboard chat application sharing and file transfer capabilities are available Audio and video
83. User Guide Chapter 2 View Station User Guide O ptional Configurations Dialing Speeds If RS 366 dialing was enabled select the speed used when placing a call on the Dialing Speeds screen The default speeds are e 2x64 Kbps e 256 Kbps e 384 Kbps e 512 Kbps e 768 Kbps To add or remove speeds e Highlight the desired data rate e Press the SELECT button on the remote control e Ared check appears when a dialing speed is selected The selected dialing speeds apply only to RS 366 calls Nx56 and Nx64 are for H 320 calls while IPx56 and IPx64 are for H 323 calls For nondialed calls the call speed is determined by the DCE Broadcast Mode Setup The ViewStation V 35 supports H 331 broadcast mode used for broadcast transmissions via satellite In broadcast mode the ViewStation sends and receives audio and video without handshaking to many ViewStations or other H 331 compatible systems such as large satellite network When enabled in the Video Network screen the Broadcast Mode Setup satellite icon appears Video Format Video Protocol Audio Mode Frame Rate Figure 2 29 Broadcast Mode Screen 60 www polycom com Chapter 2 Polycom Inc O ptional Configurations Video Format Select QCIF to transmit Quarter Common Interchange Format 176x144 resolution Select FCIF to transmit Full CIF 352x288 resolution Video Protocol Select a Video Standard Note H 261 H 263 Far end systems whic
84. ViewStation Upgrading both ViewStations to software version 7 0 is strongly recommended Note PC software applications such as Visual Concert PC only operate on ViewStation software version 7 0 The two methods for updating the ViewStation software are e Using an H 320 call e Using the Polycom SoftUpdate application over a PC connected to a LAN Upgrading Softw are over ISDN The software on the ViewStation can be upgraded using an H 320 video call only from another ViewStation Upgrading software over H 320 can only be done with a ViewStation of the exact model You can perform a software upgrade to the far site over your H 320 line during a call Upgrading works best at 384 Kbps Caution Do not power off the ViewStation during the software update process If you power off a ViewStation during the download process the ViewStation reverts to its original software version The ViewStation automatically restarts once the software upgrade process is complete Complete the following steps to upgrade a system 1 Place a video call to the far site ViewStation 2 Select System Info gt Admin Setup gt Security and write down the passwords that appear on the Security screen of the site you want to upgrade 165 View Station User Guide Chapter 4 View Station User Guide Using the ViewStation with a PC 3 On the site sending the software select System Info gt Admin Setup gt Software Hardware gt Software Update to
85. a The Far Control of Near Camera option allows users at the far site to control the camera at the near site Checked A user on the far site may control the framing or angle of the camera on the near site by pressing the FAR button on the remote control Not Checked A user cannot change the framing and angle of the camera When a far site user presses the FAR or ZOOM button on the remote control any attempts to change the current orientation of the camera are ignored Backlight Compensation The backlight compensation is used in conference rooms where the subject appears darker than the background Use backlight compensation if the meeting participants appear to be in shadow Checked The camera automatically adjusts for a light background Not Checked Uncheck the backlight compensation if moderate lighting is used for the ViewStation 32 www polycom com Chapter 2 Polycom Inc O ptional Configurations Allow Remote Monitoring Remote monitoring allows a user to remotely view a conference room prior to a scheduled meeting using the ViewStation Web interface See Using the ViewStation with a PC on page 133 e Checked The ViewStation sends images every 10 seconds to the ViewStation Web page e Not Checked The ViewStation does not send any images Meeting Password The meeting password is used to grant or restrict access to the non administrative functions of the ViewStation s Web interface See Using the Vi
86. access the Software Update screen Highlight the Start icon and press the SELECT button on the remote control Enter the passwords that you wrote down in Step 2 highlight the Start icon and press the SELECT button on the remote control to begin the upgrade process Upgrading Softw are over the LAN You can use the SoftUpdate application to upgrade your software over the LAN Complete the following steps to upgrade your ViewStation software 1 Download the latest software from www polycom com and save it on your PC If you do not have internet access your reseller can supply you with the application Double click on the software zip file and select a directory from which you want the files extracted If you are prompted for a password contact your network administrator Once the application is extracted double click on the SoftUpdate exe file The SoftUpdate dialog box appears 166 www polycom com Chapter 4 Using the ViewStation with a PC Softupdate x This peogea val atamasi update yua 128 512 V 35 oe MP syden Figure 4 19 Software Update Screen 4 Click on the SOFTUPDATE button The IP Address dialog box appears 5 Enter the IP Address of the ViewStation you want to update and an administrator password if one is required Click OK A System Info dialog box appears Polycom Inc 167 View Station User Guide Chapter 4 Using the ViewStation with a PC System Info Shellback xj D Comet Up
87. agement System see Global Management on page 84 29 View Station User G uide Chapter 1 Getting Started Nv AALAN ny vevevvvarceeevery o ollowing number Continue E amp Figure 1 25 Technical Support Help Screen To obtain Technical Support from the Polycom Global Management System highlight the Technical Support icon and press the SELECT button on the remote control A dialog box appears Figure 1 25 asking you to enter a phone number In order to provide rapid assistance please include the area code with your phone number Once your phone number has been entered a confirmation screen appears This screen also displays a phone number you can use to contact technical support by voice directly View Station User G uide 30 www polycom com Optional Configurations User Setup This chapter contains user and administrative setup information Except where noted this applies to all ViewStation models Polycom Inc The User Setup screen System Info gt User Setup serves as a quick configuration tool allowing the ViewStation administrator or LAN manager to set basic options for the ViewStation as shown in Figure 2 1 wer Calls PIP Far Control of Near Camera Backlight Compensation RORek OLOl Allow Remote Monitoring Meeting Password Far site name display time Figure 2 1 User Setup Screen Auto Answer The Auto Answer option allows the ViewStation to automatically answer inc
88. alified technician must perform service or repair work e Connect this appliance to a grounded outlet e Incase of lightning storms disconnect the telephone line cord from the system and only connect the system to surge protected power outlets e Keep ventilation openings free of any obstructions e SAVE THESE INSTRUCTIONS Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible Regulatory Notices FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Polycom could void the user s authority to operate this equipment e This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC registratio
89. all To change the answering mode go to the General Setup screen System Info gt Admin Setup gt General Setup In the Auto Answer field place a check mark to enable automatic answering To use manual answering mode the Auto Answer field must be unchecked Placing Multi Point Calls View Station MP Only You can place multi point calls only if you have a ViewStation with Multi point capability enabled A multi point call is a video call that involves more than two parties With multi point calling up to four parties can participate in a video call at one time All parties in the call must be connected at the same speed View Station User Guide 114 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation You can place multi point calls manually by adding sites to the video call You can also create multi point address book entries which contain several single address book entries combined together With a multi point address book entry you can call all of the parties defined in the entry at once rather than manually calling each individual site Occasionally a multi point password is required for a multi point video call that uses a third party MCU To use a password you must configure the ViewStation to send the password to the MCU To manually place a multi point video call 1 Place a video call using one of the four ways listed in Placing a Video Call on page 99 2 When the video call ha
90. all Office Home Office 0 0 8 189 SNAPSHOT button nasii 145 Snapshot Camera cccccceeeeeseees 91 Snapshot Timeout 0 ceee 90 130 SNMP a eaan Mc cons orra anoeia 73 SNMP Console IP Address 05 74 SoftUpdate exe useine 166 Software SCreen ccscseeeeeeeeeeeeeeeeees 95 Software Update Password 93 Software Update Security Password 109 Software Version cccccccceceeeeeeeeeees 172 Software Hardware cccccesseeaeees 95 SOHO sitter tee A tei ee 189 Sound Effects Volume 0 ccee 89 Speed Dial cxccccceseiscgecedesrceecverssaes 103 104 SP IDSs a as 23 40 203 Start NetMeeting cceeeeeeeeeeees 147 State Machine ccecceceeeseeteeaeees 194 STD GOJE aakhan an i 22 88 Stop Streaming cceeeeeeeeeeeeeeseeeees 124 Stop Viewing Site ceeeeeeeees 121 Streaming Video Password 55 123 StreamStation cccceeeseeeeeeeees 121 131 StreamStation Configuration 211 System Description ccceeeeeees 74 System Information 150 171 189 System Information and Management 150 System Information and Remote Management sses 149 153 System is behind a NAT 73 189 System Name cccc 10 35 37 171 System Telephone Number 88 Polycom Inc Index T TOP eiaa a Aaa inais 190 TCP and UDP ports oseese 72 AKG md EAEE E TEE
91. ation s snapshot feature transmits snapshots from any local camera to the participants in a video call To send a snapshot 1 Press the number on the remote that corresponds to the number of the camera on the screen 2 Position and zoom the camera as needed 3 Press the SNAPSHOT button on the remote control 129 View Station User Guide Chapter 3 Snapshot Timeout Using the ViewStation 4 The ViewStation displays the camera s current view full screen on the television monitor 5 Press the SNAPSHOT button on the remote control again The image is sent to all of the far sites in the call By default snapshots are displayed for four minutes After four minutes the ViewStation automatically returns to live video This feature may be disabled When disabled the snapshot display on the television monitor remains indefinitely or until the SNAPSHOT button on the remote control is pressed To display the snapshot indefinitely both the near and far sites in the video call must disable the snapshot timeout feature The snapshot timeout feature is located on the Video amp Camera screen System Info gt Admin Setup gt Video amp Camera Using Optional Equipment View Station User Guide Adding optional equipment to the ViewStation enhances video communications and presentation quality For instructions on installing optional equipment see the ViewStation QuickStart card for your ViewStation system The following
92. ation H 323 Gatekeeper Screen The following configuration screens are for specific ViewStation models 11 For ViewStation H 323 with V 35 continue to step 11 For ViewStation 128 skip to step 12 For ViewStation H 323 with Quad BRI skip to step 12 For ViewStation MP with Quad BRI skip to step 12 For ViewStation H 323 with Avaya DCP skip to step 13 For ViewStation MP with Avaya DCP skip to step 13 For ViewStation H 323 skip to Step 17 The Video Network screen shown in Figure 1 12 is displayed for ViewStations with a V 35 network interface module RS 366 Dialing Checked Enable the RS 366 dialing option if a call is made from the ViewStation through the DCE connection to the far site video communications system Not checked Disable RS 366 dialing option if The DCE is used to dial the video call A dedicated connection is used to connect the ViewStation to the far site 17 View Station User Guide Chapter 1 Getting Started V 35 Ports Used e 1 For 1 channel calls when dialing through the V 35 or when the ViewStation is in non dialed mode e 1 2 For 2 X 56 Kbps or 2 X 64 Kbps calls when dialing through the V 35 RS 366 Dialing V 35 Ports Used Dialing Protocol Broadcast Mode ey Dialing Broadcast Advanced Speeds Mode Setup Dialing Figure 1 12 V 35 Video Network Screen Dialing Protocol RS 366 is displayed as the dialing protocol if the RS 366 Dialing option is enabled Th
93. bout Closed Caption The following lists some usage information and restrictions about Closed Caption e Closed Caption works in a call for live closed captioning e Closed Caption works out of a call to assist in creation of screen shots e Closed Caption works over H 323 H 320 and V 35 calls e Closed Caption is supported only with ViewStation system software version 6 5 or greater e Closed Caption is not supported in multi point calls e Closed Caption requires Ausername A password if a password is used e Ifyou hang up the video call and use Closed Caption out of a call you may have to refresh your browser Using Microsoft NetM eeting Video calls may be placed using Microsoft NetMeeting NetMeeting data is transmitted over an Ethernet LAN network and is displayed on the PC at each site Polycom Inc Complete the following steps to access NetMeeting On the PC 1 2 Open Internet Explorer 4 0 or Netscape 5 0 In the BROWSER ADDRESS field enter the IP address of the ViewStation The ViewStation Web interface Welcome page appears on the PC Click on the Start NetMeeting icon Enter a name in the USER NAME field Do not use admin as the user name If a slide viewing password is used enter it in the Password field Forgotten passwords are listed on the System Info gt Admin Setup gt Security screen of the ViewStation 147 View Station User Guide Chapter 4 View Station
94. call retries 86 Call having The network received a call resume requested call request The call resume request identity has been contained a call identity information cleared element which once indicated a suspended call However the suspended call was cleared either by timeout or by the remote user 88 Incompatible Indicates that an attempt was made to destination connect to non ISDN equipment such as to an analog line 91 Invalid transit The ISDN exchange was asked to route the network specified call through an unrecognized intermediate network 95 Invalid message An invalid message was received and no unspecified standard cause applies This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 96 Mandatory The receiving equipment received a information element message that did not include one of the is missing mandatory information elements This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 97 Message type The receiving equipment received an nonexistent or not unrecognized message either because the implemented message type was invalid or because the message type was valid but not supported Cause 97 is due to either a problem with the remote configuration or a problem with the local D channel View Station User Guide 208 www polycom com Appendix D ISDN Information
95. cccscceceeeeeeeeeeeeeeeeeeseaeeseeeeeeseaeeeseeeeeaas 189 SEINGUP NA Thrane nini e ateriaa eaaa i a dered Aa lie eerie eee 189 Video and Audio Input and Output Levels videa LOVElS en en E a E 191 Video Output Levels simini atta raaa Hei deeded ataa aa 191 Video NPUL LOVOIS sersan EE eth aveessblags 191 Audo LOVEIS raae no uae ten veabenptes dae Mesa a a 191 Audio Output Levels 0 cc ccceecceeeeneeceeeeeeeeeeeeeneeeceaeeeseeaeeseeeeseaaeeneaes 191 Audio riput Levosert EE E 192 V 35 Technical Information General V 35 Information ccccce cee cc cece eeececcece see eeceeeseeaueeeceseeauaaeeueeeseeaaaeenes 193 Serial Interface Control Signals c ccccceceeeeeeeeeceeeeseeeeseceeeseeeeeaeees 193 State MACHING a s teeth es ead bia cheat tthe oka hl lie 194 View Station User Guide X www polycom com Dial Out State Machine ccccccceeeeeeeeeeeees In bound Call State Machine 0cccee Nondialed User Initiated Call State Machine Nondialed Network Initiated Call State Machine Crypto RESYNC ccceeceeeeeeeeeeeeeseeeeeeeseeeeeaees V 35 Cabling Diagram and Schematic 0008 ISDN Information Sample NT 1 Settings eccccecsseeeeseeeeeeseeeeeeteeeeeeees ISDN Switches 0 cc cece cccceeeeceeeseeaeeeeeeeeeeeaneaeees ISDN Errors is sss ti EE EE EENE E E el teens Optional Equipment Configuration StreamStation Configuration ccccceeseeeesteeeeeees Us
96. creen use the ARROW buttons on the remote control to select the Video Call icon Press the SELECT button on the remote control The Video Phone screen is displayed Video Phone Address Book Figure 3 4 Video Phone Screen 2 Onthe numeric keypad on the remote control enter the IP address the DNS name and the H 320 phone number or V 35 number for the far site end point For example e 216 54 148 6 or lobby austin polycom com H 323 e 1512 555 2593 H 320 e 15125551212 V 35 Select the desired speed and type of call Note ForH 320 If the far site endpoint if it is within the same PBX system Enter the last four digits of its number 100 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation To clear all information in the address field Use the ARROW buttons on the remote control to select the CLEAR button Press the SELECT button on the remote control Call Progress Indictors The gray call progress indicators on the lower left side of the screen appear when a video call is initiated from the ViewStation and indicate the status of the call The change in the call progress indicator balls represent the status as the call is being placed The status indicators appear in the following order Icon Appearance Indication 1 4 Blue Ringing 1 2 Yellow Call connected ringing at GJ the far site 3 4 Orange Call is in negotiation with C far site 4 Full Green C
97. d for more information To make a call 1 From the Main Calling screen highlight the Telephone icon and press the SELECT button on the remote control The Telephone screen is displayed Figure 3 14 Telephone Screen 2 Using the numeric keypad on the remote control enter the phone number of the party to be called If dialing within a PBX system enter the extension number typically used within your PBX system Polycom Inc 2001 113 View Station User Guide Chapter 3 Answering a Video Call Using the ViewStation To delete the right most digit press the LEFT ARROW button on the remote control To clear all information in the number field use the ARROW buttons on the remote control and select the CLEAR button To place the call press the CALL7 HANG UP button on the remote control If you only hear the numbers being dialed and no one answers or there is no dial tone make sure you have the telephone cable properly connected to the back of the ViewStation To disconnect from the call press the CALLeHANG UP button on the remote control The phone image appears to be on hook There are two separate modes for answering video calls Manual When the ViewStation receives an incoming call a dialog box is displayed asking the user whether or not the call is to be answered To answer the call select YES To refuse the call select NO Auto Answer By default the ViewStation automatically answers any incoming c
98. d in full screen When a new endpoint speaks that endpoint appears full screen View Station 128 The Network Setup screen System Info gt Admin Setup gt Video Network shown in Figure 2 24 provides three icons which Set Dialing Speeds e Configure Video Network properties e Set Call Preferences r Dialing Speeds ISDN Video Network To move to another To choose an item pre Figure 2 24 ViewStation 128 ISDN Network Setup Screen View Station User Guide 54 www polycom com Chapter 2 Polycom Inc O ptional Configurations Dialing Speeds The Dialing Speeds screen System Info gt Admin Setup gt Video Network gt Dialing Speeds specifies the dialing speeds that are available when a call is placed IPx56 IPx64 Figure 2 25 Dialing Speeds Screen Highlight the box to the right of a speed and press the SELECT button to select that speed A red check mark appears on the Dialing screen when a speed is selected ISDN Video Network The ISDN Video Network screen System Info gt Admin Setup gt Video Network gt ISDN Video Network contains information entered during system setup The six user configurable fields are Country Code Choose the Country Code associated with the country where the ViewStation is used Area Code Choose the Area Code or STD Code where the ViewStation is used Number A Enter the primary ISDN number assigned to the ViewStation Number B Enter the secondary ISD
99. date System Name Shellback IP Address 216 54 149 38 Interface v35 AS 449 Serial Number 01679D Number 1 5555555 Number 2 5655555 Boot UI Version 16 0 6 V5 17 0 S ISDN Version IEUS 18 a00320 SW Version 7 0 09May2001 7 0 09May2001 Delete Address Book I System Files Allow system to be a DHCP Server Cancel Figure 4 20 System Information Dialog Box 6 Click on the CONTINUE button to start the update process During the update complete the following a Print and read the Read Me First file b Periodically look at the progress of the update See Network and Communications on page 182 if this process appears to be inactive after 10 minutes c When the SoftUpdate is complete click OK to close the SoftUpdate application Using Visual Concert PC View Station User Guide ViewStation release 7 0 software and above supports Visual Concert PC Visual Concert PC is an adaptor that lets you simultaneously send a live screen image from the PC to your Polycom ViewStation conferencing system The live PC image is seen as a second live video source to the near and far site is at an image resolution of 704 x 576 pixels This is referred to as dual streamed video 168 www polycom com Chapter 4 Polycom Inc Using the ViewStation with a PC Installing Visual Concert PC is easy and can be done in one of two ways 1 Insert the Visual Concert PC card into your PC or laptop s
100. date Account Number Figure 2 53 Global Management Screen For privacy reasons the Allow Remote Monitoring option can only be enabled or disabled from the ViewStation ViewStation users with a LAN or private network may wish to consider whether this feature should be enabled or disabled Time Difference from GMT Specifies the number of hours ahead or behind Greenwich Mean Time GMT Daylight Savings Time DST e Checked Where DST is used Not Checked Where DST is not used Require Account Number to Dial GMS 2 0 or later is required to use this option e Checked This feature is used to log calls to a specific account for tracking and billing purposes When selected a call cannot be made without first entering an account number This account number is saved in the GMS server database along with information specific to the call Typically the GMS administrator assigns the account number e Not Checked Account numbers are not required to place a call and information specific to the call is not maintained in the GMS database 86 www polycom com Chapter 2 O ptional Configurations Validate Account Number This feature appears when the Require Account Number to Dial option is checked When this is checked the ViewStation validates user account numbers against an account number profile assigned by the GMS administrator Select Server URLs Enter the IP address for the computer where Global Management System is ins
101. de 230 Enable SNMP 0000cececeeeeeeeeeeeees 74 End the Conference ccsccceeeees 121 Ethernet LAN neiseina nta 147 F Far Control of Near Camera 32 92 Far Eng Loop sirere 174 Far End Loop screen seese 174 Far site name display time 00 33 EC EE AEE A A tie 2 tes E 19 Firewalls eeccie idea eeiaiv cee vedi duaieavenvacuders 189 Frame Rate erare a atata 20 Full Screen osessssssssssrirrrrrrrrrrrrrereeerersee 33 FU Or O a cha a aan iaeia 119 G GATA a ia iaa 19 GIU ie a aa ut 19 ERT AB EE E A N 20 G 722 HO ihe an i i 19 Q728 ponr ae a e e aat 19 GAB Heiss eee EN 75 Gatekeeper oo cceeeceeesteeeeeesaes 16 70 Gatekeeper IP Address 000ee 70 Gateway riii ri aaas 69 Gateway Number 0008 75 76 77 GaVvelinic catia sit a cities 120 General Setup n 35 General V 35 Information 0 193 Generate a tone cceeececececeeeeeeeenees 174 Global Addres Susini 77 Global Address Book 0000000e 75 Global Management 84 Global Management Info 00c60 87 Global Management System 28 GMS SetuP eececcceeeeeeseeeeeeeeeeeseeeeeees 84 Green Up Arrow 0 ccscceeeseeesseeeeeees 26 H FALZ6 1 case r a E wheat a 19 www polycom com 2263 aor aS 19 FOL On men a a a ea 149 H 323 name when calling this system 68 A323 SED ranap s anri AEK aia 66 67 H 331 broadcast mode 00 cee
102. de and when the remote control is not resting on a flat surface e On The PiP is displayed continuously Polycom Inc 91 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations Off The PiP is not displayed Far Control of Near Camera The Far Control of Near Camera allows a user on the far site to control the camera by pressing the FAR button on the remote control Checked The far site may control the camera on the near site Not Checked The far site is unable to control the near camera Backlight Compensation The backlight compensation is used in conference rooms with a light background Checked The camera automatically adjusts for a light background Not Checked The camera does not adjust for a light background Uncheck the Backlight Compensation if moderate lighting is used for the ViewStation Camera Direction The camera direction is used to ease camera control for two modes of videoconferencing Normal Normal camera direction is used when a speaker is behind the ViewStation facing an audience When the LEFT ARROW button is pressed on the remote control the camera moves counterclockwise and when the RIGHT ARROW button is pressed on the remote control the camera moves clockwise Reversed The reversed camera direction is used for videoconferencing when the speaker is front of the ViewStation Primary Camera Selects the primary camera used each time the ViewStation i
103. deo call did not complete The Call Progress icons indicate the call state when placing or receiving a video call on each ISDN channel 1 4 Blue Ringing 1 2 Yellow Call connected and is ringing at the far site 3 4 Orange Negotiation Full Green Connected Go to the Call Status screen Highlight each of the circles for each of the channels dialed The numbers dialed for each channel are displayed as you highlight the corresponding circle Make sure that the far site has entered the number for each ISDN line correctly See ISDN Information on page 203 System is waiting for an IP address System Info screen shows waiting in IP address field LAN or DHCP server is not operating Check connections to the LAN Contact your network administrator ISDN Line Status icons do not go away so video calls cannot be made ISDN line is not present Check the ISDN line connections ViewStation is directly connected to a U interface Install an NT 1 between your ISDN line and the ViewStation ISDN connection View Station User Guide www polycom com Chapter 6 Symptom Cause Troubleshooting Solution ISDN Line errors when using SPID configuration For ViewStation with BRI or DCP Go to the Numbers screen System Info gt Admin Setup gt Video Network gt Numbers and check the ISDN numbers are entered correctly For ViewStation 128 Go to the IS
104. e ViewStation This can help you diagnose a problem with a video call Press any button on the remote control to stop the loop The Far End Loop screen only appears during an H 320 or V 35 call and allows you to test the encoder decoder on the ViewStation This can help you diagnose a problem with an H 320 or a V 35 video call If you perform a far end loop test during a call the far site sees its own loop Press any button on the remote control to stop the loop 174 www polycom com Chapter 5 System Information and Diagnostics Reset System To reset the system enter the ViewStation serial number and select the RESET button The Reset System screen clears existing system configurations Use the reset system function to erase your system settings and or your address book entries Once you have reset the system your system walks you through the system configuration screens as it did when you powered on the ViewStation for the first time Note Be Sure to copy system information before resetting a system All settings are lost when you reset the system Polycom Inc 175 View Station User Guide Chapter 5 System Information and Diagnostics View Station User Guide 176 www polycom com Troubleshooting General Problems C smon caue O soon o Slow blinking green light appears on the front of the ViewStation The system is sleeping System is in sleep mode This is normal The system wakes up on any action from the remo
105. e number 8 on the numeric keypad of the remote control The letter T corresponds to the number 8 on the telephone When 8 is selected the ViewStation displays the T section of the address book Press the SELECT button on the remote control to place the call The ViewStation automatically dials the number 4 The call name number and call speed are displayed at the top of the screen On the lower left side of the screen a call progress indicator shows the connection progress The indicator changes from blue to yellow to orange and finally to green when the call completes Placing a Video Call from the Web Interface Placing a call from the Web inferface can only be done if the ViewStation is connected to a PC See Placing a Call from the ViewStation Web Interface on page 150 112 www polycom com Chapter 3 Using the ViewStation Placing Telephone Calls with the View Station In countries that use the North American POTS standard connect an analog telephone line to the back of the ViewStation With a POTS line you can use the ViewStation to Make an audio telephone call e Adda third party audio call to a video call e Add a video call while in an audio telephone call The following sections describe how to make these calls Placing a Telephone Call To place a telephone call using the ViewStation the ViewStation must first be connected to a standard POTS or PBX wall jack See the ViewStation Quickstart car
106. ecify or Auto is selected one of three icons appears on the ViewStation Main Calling screen when the ViewStation is rebooted These icons are e Red GK Gatekeeper Down Arrow Cannot find gatekeeper e Yellow GK Box Found gatekeeper but not allowed to register e Green GK Up Arrow Found gatekeeper and registered Dialing Speeds The Dialing Speeds screen System Info gt Admin Setup gt LAN H 323 gt Dialing Speeds shown in Figure 2 41 is used to set the H 323 and H 320 dialing speeds for the ViewStation e Nx56 and Nx64 left side of screen represent the dialing speeds for H 320 calls IPx56 and IPx64 right side of screen represent the dialing speeds for H 323 calls The 2x options listed under IPx56 are used for gateway calls from the ViewStation Non 2x options provide connection speeds from 56 Kbps to 768 Kbps 71 View Station User Guide Chapter 2 O ptional Configurations IPx56 IPx64 Figure 2 41 ISDN and IP Dialing Speeds Screen Quality of Service QoS and Firewalls The Quality of Service and Firewalls screen System Info gt Admin Setup gt LAN H 323 gt QoS shown in Figure 2 42 allows the LAN Manager to use fixed or nonfixed TCP and UDP ports select the IP precedence Network Address Translator NAT and firewall options The following options are configurable Use Fixed Ports TCP Ports UDP Ports IP Precedence System is behind a NAT Auto discover NAT NAT outside WAN address
107. ect button on the remote control twice Editing an Existing Entry in the Address Book To edit an existing entry in the address book 1 From the Main Calling screen select the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed Polycom Inc 2001 107 View Station User Guide Chapter 3 Using the ViewStation 2 Select the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed 3 Using the ARROW buttons on the remote control select the address book entry to be changed 4 Use the LEFT ARROW button on the remote to select the Edit icon Press the SELECT button on the remote control The Add Change Entry screen is displayed 5 Use the ARROW buttons on the remote control to select the field to be changed If the on screen keyboard is not displayed press the SELECT button on the remote control To enter numbers use the remote control To enter letters spaces and punctuation use the on screen keyboard To enter a dot press the RIGHT ARROW button on the remote control 6 To save the changes select the Save icon and press the SELECT button on the remote control Add Change Entry Video Numbers e M Tela i I a QDEQARHA E l Jelnim Figure 3 11 Add Change Entry Screen Deleting an Entry from the Address Book To delete an existing entry from the address book 1 From the Main Menu s
108. ect the country where the ViewStation is located This setting automatically configures ViewStation communications settings Use the ARROW buttons to scroll through the list Using the remote control press the number that corresponds with the country name For example country names beginning with T U or V press 8 The ViewStation menu goes to the first instance of the countries beginning with the letter T Highlight the desired country and press the SELECT button on the remote control Polycom Inc 11 View Station User Guide Chapter 1 Getting Started Please select your country by using the arrow keys on your remote control PI NNN NNNNA N r j Figure 1 6 Select Country Screen 7 The Call Preference screen Figures 1 7 1 8 and 1 9 are used to specify the type of calling preference ViewStation H 323 with Quad BRI and ViewStation 128 ISDN Video Calls H 320 e Checked Enables H 320 videoconferencing for the ViewStation e Not Checked Disables H 320 videoconferencing for the ViewStation LAN Internet Calls H 323 e Checked Enables H 323 videoconferencing for the ViewStation e Not Checked Disables the H 323 videoconferencing for the ViewStation Note Atleast one calling preference must be selected Display IP Dialing Extension The IP Dialing Extension is used if a ViewStation uses the Global Address Book GAB For more information see Global Address on page 75 e Checked The IP or E
109. ecting a primary camera see Video Camera on page 90 Pan Tilt and Zoom for the View Station Camera To adjust the pan or tilt of acamera use the ARROW buttons on the remote control e To pan to the left press the LEFT ARROW button e To pan to the right press the RIGHT ARROW bution e To tilt up press the UP ARROW button e To tilt down press the DOWN ARROW button To zoom in press the top of the ZOOM button on the remote control To zoom out press the bottom of the ZOOM button on the remote control These adjustments comply with the Camera Direction Reversed option as described in Video Camera section beginning on page 90 Setting Camera Presets Polycom Inc 2001 The ViewStation can be set to store up to ten preset camera positions and zoom settings for up to four near site cameras and the main far site camera To set a preset 1 Use the FAR or NEAR buttons on the remote control to select the near or far site camera e Press the FAR button twice to display 10 preset icons for the FAR camera e Press the NEAR button once to display 10 preset icons for the NEAR camera 2 Position the camera using the ARROW buttons and the ZOOM control on the remote control 3 Press the SELECT button on the remote control The camera preset circles are displayed on the main television monitor e 0 9 for the far camera 0 9 for the near camera 127 View Station User Guide Chapter
110. ed This feature is used to overcome local network problems Polycom Inc 43 View Station User Guide Chapter 2 O ptional Configurations Menu Figure 2 12 Advanced Dialing Screen Dialing Speeds The Dialing Speeds screen System Info gt Admin Setup gt Video Network gt IMUX gt Dialing Speeds specifies the dialing speeds that are available when a call is placed Nx64 IPx56 Figure 2 13 Dialing Speeds Screen Highlight the circle to the right of a speed and press the SELECT button on the remote control to select that speed A red check mark appears on the Dialing Speeds screen when a speed is selected View Station User Guide 44 www polycom com Chapter 2 Polycom Inc O ptional Configurations ISDN Video Netw ork The ISDN Video Network screen System Info gt Admin Setup gt Video Network gt ISDN Video Network contains information entered during system setup The five user configurable fields are Country Code Choose the country code associated with the country where the ViewStation is used Area Code Choose the area code or STD code where the ViewStation is used Number A Enter the primary ISDN number assigned to the ViewStation Number B Enter the secondary ISDN number assigned to the ViewStation ISDN Switch Protocol Select the appropriate ISDN switch protocols Contact the ISDN provider to determine the ISDN switch protocol ISDN Dialing Prefix The ISDN dialing prefix is u
111. ed for H 323 video calls Video Network for V 35 The Video Network screen shown in Figure 2 28 is used to configure the following properties e RS 366 Dialing V 35 Ports Used e Dialing Protocol View Station User G uide 58 www polycom com Chapter 2 O ptional Configurations Broadcast Mode RS 366 Dialing e Checked RS 366 dialing dials from the ViewStation through the DCE connection to the far end videoconference system e Not Checked RS 366 dialing is disabled This option must be Not Checked if the DCE is used to dial the call or if a far site is connected by a direct connection Note If the RS 366 Dialing option is enabled select Dialing Speeds and set dialing prefixes and suffixes see Advanced Dialing on page 61 RS 366 Dialing V 35 Ports Used Dialing Protocol Broadcast Mode E my Dialing Broadcast Advanced Speeds Mode Setup Dialing Figure 2 28 Video Network Screen V 35 Ports used e 1 Ifthe ViewStation is used to place 1 channel video calls select 1 e 1 2 If the ViewStation is used to place 2x56 Kbps or 2x64 Kbps channel video calls select 1 2 Dialing Protocol RS 366 appears as the dialing protocol if the RS 366 Dialing option is enabled If the RS 366 Dialing option is disabled the dialing protocol does not appear Broadcast Mode Enable or disable H 331 broadcast mode if the ViewStation is connected to the network via satellite Polycom Inc 59 View Station
112. eeeceaeeeeeaaeeeeeeeeesaeeseeneeeeas 97 Main Calling Screen cccccecccecceeeeeeeeeececeeeeseneeeeeaeeesaaaeseeeeeessaaeeneneees 97 ViewStation Network Line Indicators ccesceeeeteeeseeeeees 98 Placing a Video Call prere Aicnecarstds nied de drctiiedihe Hewddisaepepeaeeee 99 Placing a Video Call Manually cccccsseeeeeeeeeeeeeeeeeeneeees 100 Placing a Video Call Using Speed Dial 0 ceceeeeeeeeeeeees 102 Placing a Video Call From the Web Interface ee 104 Using the Address Book cccccccsceeeeeeeeeeeeeeeeneeeeeeeeaeeeeeseaeeeeeneeaas 104 Adding New Entries to the Address Book s e 104 Editing an Existing Entry in the Address Book 0006 107 Deleting an Entry from the Address Book n se 108 Transferring an Address Book eccseceeeeesneeeeeeeeeeeeeeeeeeaas 109 Using the Global Address Book ccccceceeeeeceeeeeneeeseceeeeneeseeeees 110 Using Multi Point Address Book Entries 0000 ee 110 Placing a Video Call Using the Address Book 0008 111 Placing a Video Call from the Web Interface ccee 112 Placing Telephone Calls with the ViewStation eeeeeeeeeeeeeeereeeereeernrnee 113 Placing a Telephone Call cc cccccceeeeeeeeeeeeeeeeeeeeeeeeeeaaeeseeeeeetaeeeeaes 113 Answering a Video Call cccccceeseeeeeeeeeeeneeeeeneeeeeaeeseeeeeeseaeeeeeneeeeaas 114 E ETa E PE E EE AE EEA AE E E EE E EEE 114 AUOA
113. eeeeesaaaesseaeeeseaeeeseaeeeeaes 165 Downgrading Software ccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeaeeseeeeeetaeenenneees 165 Upgrading Software ccccccccccecceeeeneeeceeeeeeeeeeceaeeeeeaaeeeeeeeessaeeesenees 165 Upgrading Software over ISDN c cccceceeeseeeseteeeesseeeeees 165 Upgrading Software over the LAN n 166 Using Visual Concert PO ieee ce tere eens eeeeeeneecsaeenaeesaeesaeeseeeseeeseeeeeaeee 168 Polycom Inc ix View Station User Guide System Information and Diagnostics System Information cccccccecceccceeceeeeeeeeeeaeeeseeeeceaaeeeseaeeceaeeeeeaaesseeeeessaaesseneees 171 DiaQGnosticS Acth dnd a e a tated iit 172 Network oT Ce EE E EE ETETE TTE 173 AdVanGed Sle a ar a aa aali 173 Calli StALUS EE EA ETE EEE E caeedicdeaas 173 COLO BAI EEPE A A AEON 174 Audo a a a oe Teer eee a anaE 174 Near End LOOP rorr idu a a E E E 174 Far Ena LOOP ariora EE EANET 174 Reset Systeme ana e aaea eae data aan Ae it 175 Troubleshooting General PrO DE T a aaa T a a E Aaaa 177 PICO AEE EEA EA EA ETRA A E EA E ETAST 178 VIGCO AE E EN EE EE E E EEA E E wesau ae wh wavy 180 Network and Communications ccccccececcecececeeeeeeececececueaeauuauaaaeaeeeaeeeeeeeess 182 IMO Xe E EE E A A A AAA E TA 184 ON Na e aE EEA AEE T E TAE EE E TE AET 185 Prese tatioNS iaaa a a a a a aa aa 186 SYSTEM COMO r a A ies ase a a e AE 188 Network Address Translation Before You Start Configuring NAT
114. eees 171 Video Output Levels ceceeeees 191 Video PRONE iee tit 100 Video Protocol cccsseeeeeeeeeeeeeeesees 19 Vid o Gameta sain itn naerata 90 View a Presentation ccccccsseeeeeeees 145 View audio levels cccccceeeeeeeeeeees 174 View Color Bars eeen 174 View Site nan ete aan dant eeids 121 Viewing a Webcast aeeeeeeeeeeen 123 Viewing Snapshots from the ViewStation Help cceceeeeeeeees 28 ViewStation passwords 0 eeee 93 ViewStation Select Language screen 9 ViewStation Software ccccceeeee 165 ViewStation web interface 05 133 Visual Concert DC eseese 130 Voice Switching eessen 121 Volume 129 Ww WAN crdi Mates 190 Web browser ccccceceseseeeeeeeceaeeeees 149 Web interface cccccecsseseeeceeeeeeeeeeees 139 Web Interface ICONS ccceeeeeeeeeees 153 Welcome screen cceseeeeceeeeeeeeeeeees 9 What You Need to Get Started 1 Whiteboarding eceeeeeesteeeeeeenees 149 Windows 2000 ccccceeeeeeeeeeeeeeeeeeees 135 Windows 2000 ME ccccceeeeeeeeeees 137 Windows 95 and 98 cccccesseeeeeeees 135 Windows OX NT cceseseseeeeeceaeeeseeeees 137 Windows ME ccccceceseeeeeceeeseeeeeeees 135 Windows NT 4 0 a ossssnnsssssnnernsssrnrenn 135 WINS Resolution ocene 65 WINS Server ao ieiet ratu a rahia 66 X DO a a oes a 149 View Station Use
115. efore dialing numbers to the public network from the GAB Public Network same area code Prefix Enter a prefix if one is required to call within the same area code Private Network Access Use Private Network e Checked This option enables calls from a private network e Not Checked This option disables calls from a private network Private Network Dialing Prefix Enter the dialing prefix required to dial within a private network This prefix is normally used to access an organization from inside the private network Dialing Rules 2 The Dialing Rules 2 screen System Info gt Admin Setup gt LAN H 323 gt Global Address gt Dialing Rules 2 is used to set network dialing prefixes for different area codes 83 View Station User Guide Chapter 2 O ptional Configurations If Area Code Dial prefix If Area Code Dial prefix If Area Code Dial prefix If Area Code Dial prefix Always Dial Area Code Dial 1 for all USA calls Figure 2 51 Dialing Rules 2 Screen If the private network requires a dial prefix to access certain area codes or city codes set these prefixes on this screen This prefix is dialed before the area code For example some sites require a 9 before dialing a 1 800 xxx xxxx number Enable the Always Dial Area Code option if you must dial the area code to sites that have the same local area code as the ViewStation This is sometimes necessary for 10 digit dialing Global Management
116. elect the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed View Station User Guide 108 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation Select the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed Using the ARROW buttons on the remote control select the address book entry to be deleted Use the LEFT ARROW button on the remote control to move to the Edit icon Use the DOWN ARROW button on the remote control to move to the Delete icon Press the SELECT button on the remote control to delete the entry Transferring an Address Book To transfer the contents of your ViewStation address book to a far site ViewStation both ViewStations must be in an H 320 call to a single H 320 end point To transfer the contents of the address book 1 2 3 Select System Info gt Admin Setup gt Software Hardware Select the Send Address Book icon If passwords are used on either the far site or near site ViewStation enter the farsite ViewStation s password in the Software Update Security Password field This password must be the same as entered on the far site ViewStation Security screen System Info gt Admin Setup gt Security Far System Name Please enter the admin password for the system Please enter the software update security password for the system ji h vais Start
117. emote equipment might be turned off 28 Invalid number format Destination address presented in an unrecognizable format or an incomplete destination address prevented the connection from being established 29 Facility rejected The network cannot provide facility requested by the user 30 Response to STATUS ENQUIRY The prior receipt of a status inquiry message generated the status message 31 Normal unspecified A normal error code has occurred with no standard cause applying No resulting action is required 34 No circuit channel available The call cannot be taken because no appropriate channel is available to establish the connection 38 Network out of order The network is not functioning correctly and this condition may persist for an extended period The call cannot reach the destination and an immediate attempt to reconnect fails 41 Temporary failure The network is not functioning correctly and an error occurred The problem will be resolved shortly 206 www polycom com Appendix D Polycom Inc ISDN Information Code Cause Definition 42 Switching The network switching equipment is equipment temporarily overloaded and the destination congestion cannot be reached 43 Access information The requested access information cannot discarded be provided by the network 44 Requested An unk
118. end of the green tipped RJ 45 cable to the port labeled 4 on the network interface module Connecting the V 35 Netw ork Interface Module to the V 35 DCE Complete the following steps to connect the V 35 network interface module to the V 35 DCE 1 Connect the male HD 25 cable ends to ports 1 and 2 on the network interface module If you want to connect only one cable connect to port 1 on the interface module Connector screws should be lightly snug not tight 2 Connect the remaining cable ends to the DCE V 35 RS 449 port and the DB 25 RS 366 dialing port if used If connecting one cable only connect to the lowest ordered port on the DCE 7 View Station User Guide Chapter 1 Getting Started LED Activity on the V 35 Network Interface Module The LEDs on the front of the V 35 network interface module indicate the connection status to the ViewStation When the ViewStation is powered on the following light sequence occurs 1 Both LEDs flash once to indicate that the LED is working properly 2 The bottom amber LED glows solid to indicate that the ViewStation is communicating with the network interface module 3 The top green LED glows solid to indicate that the ViewStation is communicating with the network The top green LED corresponds to port status and the bottom amber LED corresponds to DCE clock status Once the interface is properly connected the ViewStation H 323 with V 35 is ready to be configured
119. ewStation Refer to the ViewStation QuickStart card for detailed information on connecting cables It is assumed that the ViewStation is connected to the Ethernet LAN as shown in Figure 4 1 a and b Polycom Inc 133 View Station User Guide Chapter 4 Using the ViewStation with a PC TTT Ethernet LAN Figure 4 1 Three Unique ViewStation to PC Configurations Figure 4 1 illustrates the three ways to connect a PC toa ViewStation Figure 4 1 a connects the PC to a blue RJ 45 port on the ViewStation The ViewStation is connected from orange RJ 45 port to the Ethernet LAN Figure 4 1 b illustrates the typical connectivity relationship between the ViewStation and a PC which are both connected to an Ethernet LAN Figure 4 1 c demonstrates a method for connecting a PC to the ViewStation without LAN support This is referred to as connecting to a stand alone PC Connecting The PC to a LAN Through the View Station View Station User Guide Figure 4 1 a illustrates the most common method for ViewStation to PC connectivity If both ViewStation and PC have LAN connectivity no additional configuration is needed See Using the ViewStation Web Interface on page 139 134 www polycom com Chapter 4 Using the ViewStation with a PC PC Netw ork Properties The following steps are specific to each commonly used Microsoft Windows Operating System For Windows 95 and 98 a Right click the Network Neighborhood icon and
120. ewStation Web Interface on page 139 e Text field empty No password is required Text field populated When the Meeting Password text field is populated with a password that password is used to grant or restrict access the non administrative features of the ViewStation web interface Far site name display time The far site name display time displays the name of the far site for a defined number of seconds e 15 seconds Default The far site name is displayed for 15 seconds e Blank The far site name is displayed until the call is ended MP Mode MP enabled ViewStations only The MP mode sets the viewing mode for multi point video calls into one of the following options e Auto The ViewStation automatically switches between discussion and presentation modes e Discussion This mode is also called the continuous presence Each site remains on the screen in a tiled arrangement e Presentation The main presenter remains on the screen Full Screen Whoever is speaking is viewed in full screen When a new endpoint speaks that endpoint appears full screen 33 View Station User Guide Chapter 2 O ptional Configurations Admin Setup The Admin Setup screen System Info gt Admin Setup is used to access the advanced configuration features of the ViewStation N C General Video LAN H 323 Data Setup Network Conference Phone Security Software Audio Hardware Tom s the gt To choo r e p Me
121. ewStation as shown in Figure 1 18 highlight each line and channel and press the SELECT button on the remote control Enter the SPID numbers accordingly 15 If PBX is selected on the Auto Detect SPIDs screen the following screen shown in Figure 1 19 requires the number used to obtain an outside line If your system is on a PBX please enter the number to dial for outside line access Figure 1 19 Outside Line Calls Screen View Station User G uide 24 www polycom com Chapter 1 Getting Started 16 ISDN Switch Protocol Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network as shown in Figure 1 20 Please select your switch protocol Hvyyevy yyy WN NY Figure 1 20 ISDN Switch Protocol Screen 17 The Telephone Numbers screen shown in Figure 1 21 is where the telephone number for the ViewStation if used is entered An additional field is provided for the telephone where the ViewStation is used Please enter your area Code Please enter the number of the telephone line connected to this system Please enter the number of an additional telephone in this room Figure 1 21 Telephone Numbers Screen When the Main Calling screen is displayed as shown in Figure 1 22 the ViewStation setup is complete Polycom Inc 25 View Station User Guide Chapter 1 Netw ork Status Getting Started System mam G a Video Call Address Book Telephone Figure
122. eway to place a call outside the LAN Polycom Inc 69 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations Profile Speed Prefix Suffix 56 Figure 2 39 Gateway Screen Note The gateway places calls if the bandwidth number corresponds to the correct line speed For example An invalid speed is 255 Valid bandwidth speeds are listed on the Gateway screen shown in Figure 2 39 The Gateway rejects and invalid speed and does not connect the call Note The Gateway configuration has no effect if a gatekeeper or gateway is not used Gatekeeper The Gatekeeper screen System Info gt Admin Setup gt LAN H 323 gt Gatekeeper shown in Figure 2 40 is used to enable disable or configure an H 323 gatekeeper Off The gatekeeper is not used The Gatekeeper IP Address text field is not accessible Specify The gatekeeper is used Enter the gatekeeper IP address in the grey text box Contact the LAN manager to obtain the gatekeeper IP address Auto When set to Auto the ViewStation automatically searches for the presence of an available gatekeeper If a gatekeeper is not used and Auto has been selected the ViewStation remains in Auto mode until changed 70 www polycom com Chapter 2 Polycom Inc O ptional Configurations Use Gatekeeper Gatekeeper IP Address Figure 2 40 Gatekeeper Screen Note A gatekeeper is not required to make IP to IP Intranet calls If Sp
123. f the calls were placed within the local area code e Phone International Access The international prefix is 011 for North America and 00 for European countries The default depends on the country Highlight the blue text field on the Phone International Access field Enter the assigned prefix to make international calls When complete highlight the Menu icon and press the SELECT button on the remote control Language The Language field selects the language used for the ViewStation see Setup Common to all ViewStations on page 9 Highlight the desired flag associated with a language and press the SELECT button on the remote control System Name The system name is the name assigned by the user to identify the ViewStation This can be any combination of alphanumeric characters up to 34 characters in length Auto Answer The Auto Answer option allows the ViewStation to automatically answer incoming video calls e Checked The ViewStation automatically answers incoming video calls e Not Checked Incoming calls ring until they are manually answered or the far site disconnects the call Allow Dialing The Allow Dialing option enables or disables dialing and access to the address book on the ViewStation e Checked The ViewSitation allows dialing and access to the address book e Not Checked The ViewStation prevents dialing and denies access to the address book 37 View Station User Guide Chapter 2 O ptional Configuration
124. facility The supplementary service is not not implemented supported by remote equipment 70 Only restricted The network is unable to provide digital information unrestricted digital information over bearer bearer is available capability 79 Service or option The network or remote equipment is not available unable to provided the requested service unspecified option for an unspecified reason This might be a subscription problem 81 Invalid call The remote equipment received a call with reference value a call reference that is not currently in use on the user network interface 207 View Station User Guide Appendix D ISDN Information Code Cause Definition 82 Identified channel The receiving equipment is requested to does not exist use a channel that is not activated on the interface for calls 83 A suspended call The network received a call resume exists but this call request The call resume request identity does not contained a call identify information element indicating that the call identity is in use for a Suspended call 84 Call identity in use The network received a call resume request that contained a Call Identify information element indicating that it is in use for a Suspended call 85 No call suspended The network received a call resume request when there was not a suspended call pending This might be a transient error that will be resolved by successive
125. for Ethernet LAN connectivity Connecting the View Station to an Ethernet LAN View Station User Guide All ViewStation models use the same configuration type for connecting the ViewStation to an Ethernet LAN Complete the following steps to connect the ViewStation to an Ethernet LAN 1 Connect the orange tipped RJ 45 cable to the orange RJ 45 port labeled LAN on the back of the ViewStation H 323 2 Connect the opposite end of the orange tipped RJ 45 cable to an Ethernet LAN wall jack 3 A green light appears on the orange RJ 45 port on the back of the ViewStation if the LAN wall jack is active 8 www polycom com Chapter 1 Getting Started Initial System Configuration This section explains how to set up the ViewStation Except where noted the following section applies to all ViewStation models Setup Common to all View Stations Polycom Inc The following instructions is a set of general setup procedures which cover all ViewStation models Specific information that is unique to each ViewStation model is noted 1 Power on the television monitor and ViewStation 2 On the Welcome screen shown in Figure 1 2 select the language used to display screens and information on the ViewStation SIZ ral Willkommen Welcome Welcome Bienvenue your remote to Figure 1 2 ViewStation Select Language Screen 3 There are two ViewStation Welcome screens The first is the ViewStation Select Language scree
126. g Prefix 83 Q OCI Psst tecu enters ee ese 19 QOS sti Anabel i 72 189 Quad BRI aai RaT ATR 172 R Record Meeting ecsceeeeesseeeeeeenees 123 Red Down ALSrow cccseececeeceaneeeeeeees 27 Register this System When Powered OD eirinen areia 79 Release Chair ccccecececeeeeeeeeeeeees 121 Remote COntrol ccccccssseseeececeaeesees 3 Require Account Number to Dial 86 Reset System 0 cccceceeeeeeeeteeeeneeees 175 Reset System screen cceeeeeeeereees 175 Resynchronization eenen 199 Room Telephone Numbev 88 RS 366 Dialing ceeeeseees 17 18 59 S SOCUMLY AEE E AEA 93 109 165 Select Broadcaster cccccccccceeeeerees 121 Select Server URLS ccccceeeeeeeee 87 Selecting ViewStation Cameras 125 Send Address Book ccccccceeeeeeees 109 Sending Snapshots ccceeeeeees 129 Sending Snapshots to the ViewStation o c cece ccc ccccccceccceeceeeeeeeeeeeeees 145 Serial Interface Control Signals 193 Serial NUMDE P cec cece eceseeeseeeeeeeeeees 172 SEVEN o a 65 75 76 77 Server IP Address 78 Server Password 79 www polycom com Service Profile Identifier 0 41 Show Addresses in Address Book 79 ShowStation IP aien 88 131 213 Siemens EWSD NI 1 uu eee 205 Siemens EWSD NI 2 uu eeeeeeee 205 SLIDES button eeeeeeececeeeeeeeeeeeees 143 Sm
127. ges Polycom Inc its agents employees suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract negligence strict liability or other theory for any indirect incidental or consequential damages including but not limited to loss of information business or profits The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation Important Safeguards Read and understand the following instructions before using the system e Close supervision is necessary when the system is used by or near children Do not leave unattended while in use e Only use electrical extension cords with a current rating at least equal to that of the system e Always disconnect the system from power before cleaning and servicing and when not in use e Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth e Do not immerse the system in any liquid or place any liquids on it Do not disassemble this system except as instructed in the manufacturer s instructions To reduce the risk of shock and to maintain the warranty on the system a qu
128. h channel Internet Protocol An IP address is a number that identifies a computer connected to the Internet Every computer that is connected to the Internet must have unique IP address Currently an IP address consists of four sections separated by periods Each section contains an 8 bit value represented as a number ranging from 0 to 255 The allocation of these IP addresses follows a two level architecture that assigns IP numbers to a network and the hosts on that network IP precedence tells downstream networking equipment mainly routers to give priority to audio and video data It marks each audio and video packet with a user defined precedence the default is 4 Only audio video and far end camera control packets are marked Control packets such as opening and closing of connections channels etc are not marked with precedence The user may specify any one of 8 levels 0 7 of precedence with 0 signifying no priority and 7 signifying the highest priority It is recommended by networking equipment vendors to use 4 for multimedia data By default IP precedence is disabled by most routers and is not enabled on the Internet Integrated Services Digital Network Fully digital telephony service available at 128 Kbps BRI 1 544 Mbps PRI and www polycom com Glossary Broadband ISDN 2 Mbps 600 Mbps ISDN usually consists of 2 B channels of 64 Kbps and one D channel of 16 Kbps on one RBI basic rate interface
129. h support the H 263 standard can receive H 263 For far end systems that support H 261 only the ViewStation automatically adjusts to accommodate H 261 video Audio Mode Select the preferred audio protocol for transmitting audio G 728 G711u G711A G 722 56 G 722 48 Off Frame Rate Select the preferred video frame rate for the broadcast transmission Note 30 fps 15 fps 10 fps 7 5 fps Broadcast configuration parameters should be set to accommodate the lowest common denominator of the systems that are receiving the broadcast For example if one system in the conference supports H 261 only broadcast should be set to H 261 to ensure all systems participate in the conference Advanced Dialing If RS 366 Dialing is enabled the dialing prefixes are sent for calls from the ViewStation V 35 as numbers and 61 View Station User Guide Chapter 2 O ptional Configurations characters to the DCE before sending the number to be dialed Dialing suffixes define the dialing speed of the DCE equipment This provides the users with the capability to select a dialing speed when placing a call Note Prefixes and suffixes are a function of the DCE Consult the DCE User Guide for additional information Prefix Calling Profile Speed Prefix Suffix Figure 2 30 Advanced V 35 Dialing Screen Video Numbers The V 35 Video Numbers screen is used in RS 366 dialing e Enter Area Code e Enter the ISDN video number in line 1 B1
130. he ViewStation Closed Caption is a Polycom proprietary software feature that displays text on the Main Calling screen of the near and far ViewStation systems Closed Caption is used through the ViewStation Web interface Closed Caption is particularly well suited to participants in a video conference who can only communicate through written messages or who need to have the verbal exchange of other participants transcribed or translated for them Closed Caption is also a useful tool for hearing impaired or foreign language speakers Accessing and Using Closed Caption To access and use Closed Caption 1 Establish a video call with the far site 2 On your PC start Internet Explorer 4 0 or Netscape 5 0 3 To access the ViewStation Web interface enter the near or far site ViewStation IP address in the address field of the Web browser 4 The Polycom ViewStation Web interface page is displayed Select the Closed Caption icon 5 The Enter network password dialog box is displayed enter the user name and password if used 6 The Closed Caption page is displayed Type the text in the Current field and press ENTER Closed Caption supports up to 250 characters per line The text entered is displayed on the ViewStation and in the HISTORY field The HISTORY field retains all of the text typed during the current session 146 www polycom com Chapter 4 Using the ViewStation with a PC Usage Information and Restrictions A
131. his Guide The Graphic User Interface GUI is designed for ease of use The following table is a definition of key icon functions Icon Icon Name Function The purpose of the Text Tab is to enable the user to enter alphanumeric characters into the ViewStation Numbers are Text Tab entered with the remote control To enter alpha characters press the SELECT button on the remote control Select Button The SELECT button shown is on the remote control Network Connectivity Error The Network Connectivity Error icon indicates severe packet loss between the near end and the far end ViewStations Call Speed Indicators The Call Speed Indicators illustrate the call speed of the near end or the far end ViewStation Speeds may be set from the Dialing Speeds screen See Dialing Speeds on page 71 g a Network Line Indicator The Network Line Indicators are shown when the ViewStation is powered on Yellow Box Checking line status Red Down Arrow Error in network link Green Up Arrow Line is connected View Station User Guide xiv www polycom com Usability Conventions Polycom Inc Preface How To Use This Guide This guide uses navigational conventions to make ViewStation setup and troubleshooting easy These conventions are marked in BOLD for each screen followed by a greater than symbol gt to indicate navagation Figure A is an example of this conventio
132. ideo call is initiated in H 323 calls Multi Point Setup MP Enabled View Stations The Multi Point setup screen determines which mode the multi point feature is used The modes are e Auto The ViewStation automatically switches between discussion and presentation mode e Discussion This mode is also called the continuous presence Each site remains on the screen in a tiled arrangement e Presentation The main presenter remains on the screen while each end point switches on and off e Full Screen Whoever is speaking is viewed in full screen When a new endpoint speaks that endpoint appears full screen View Station H 323 with Avaya DCP The Network Setup screen System Info gt Admin Setup gt Video Network shown in Figure 2 16 provides four icons which e Configure IMUX properties e Configure DCP Video Network properties e Set Call Preferences e Set Multi Point Setup preferences MP systems only Call Preference Ne a a Multi Point DCP Video Setup Network Figure 2 16 Network Setup Screen MP Enabled ViewStations Only Polycom Inc 47 View Station User Guide Chapter 2 O ptional Configurations IMUX Inverse Multiplex er On the IMUX screen System Info gt Admin Setup gt Video Network gt IMUX the four icons as shown in Figure 2 17 are e Numbers Sets DCP video numbers e Audio Quality Adjusts the audio quality of a video call Advanced Dialing Defines how a channel i
133. ides four icons which e Configure IMUX properties e Configure ISDN Video Network properties e Set Call Preferences e Set Multi Point Preferences MP enabled systems only Sa Call Preference Ne IRS Multi Point ISDN Video S Figure 2 7 Video Network Screen MP Enabled ViewStations Only IMUX Inverse Multiplexer On the IMUX screen System Info gt Admin Setup gt Video Network gt IMUX the five icons as shown in Figure 2 8 are Numbers Sets ISDN video numbers Polycom Inc 39 View Station User G uide Chapter 2 O ptional Configurations e SPIDs Sets the Service Profile IDs SPID numbers are assigned to every terminal device by the ISDN provider This is generally used in North America only e Audio Quality Adjusts the audio quality of a video call Advanced Dialing Defines how a channel is dialed e Dialing Speeds Defines dialing speed available when a call is placed Audio Quality r Advanced Dialing Dialing Figure 2 8 Inverse Multiplexer Information Screen Numbers The Numbers screen System Info gt Admin Setup gt Video Network gt IMUX gt Numbers allows the ViewStation administrator or the LAN manager to enter the STD or area code and the ISDN Video numbers for each ISDN line View Station User Guide 40 www polycom com Chapter 2 Polycom Inc O ptional Configurations Please enter your area Code Please enter your ISDN video numbers Bi Line
134. ine er i overensstemmelse med de grundleggende krav og de relevante punkter i direktiv 1999 5 EF Konformitatserklarung Hiermit erkl rt Polycom Ltd dass der ViewStation and ViewStation product line die grundlegenden Anforderungen und sonstige maBgebliche Bestimmungen der Richtlinie 1999 5 EG erfiillt Vaatimustenmukaisuusvakuutus Polycom Ltd vakuuttaa t ten ett ViewStation and ViewStation product line on direktiivin 1999 5 EC keskeisten vaatimusten ja sen muiden t t koskevien s nn sten mukainen D claration de conformit Par la pr sente Polycom Ltd d clare que ce ViewStation and ViewStation product line est conforme aux conditions essentielles et toute autre modalit pertinente de la Directive 1999 5 CE Dichiarazione di conformit Con la presente Polycom Ltd dichiara che il ViewStation and ViewStation product line soddisfa i requisiti essenziali e le altre disposizioni pertinenti della direttiva 1999 5 CE Verklaring van overeenstemming Hierbij verklaart Polycom Ltd dat diens ViewStation and ViewStation product line voldoet aan de basisvereisten en andere relevante voorwaarden van EG richtlijn 1999 5 EG Declara o de Conformidade Atrav s da presente a Polycom Ltd declara que este ViewStation and ViewStation product line se encontra em conformidade com os requisitos essenciais e outras disposi es relevantes da Directiva 1999 5 CE Declaracion de conformidad Por la presente dec
135. ing the NEAR key twice and selecting the VCR icon Local audio can be heard when speaking in the microphone The monitor or audio amplifier is not connected to the audio out of the ViewStation Connect the monitor or audio amplifier to the monitor audio out of the ViewStation Polycom Inc 179 View Station User Guide Chapter 6 Video Troubleshooting Symptom Cause Solution The monitor is blank The ViewStation goes to sleep mode after four minutes of inactivity Pick up the remote control to wake up the ViewStation Picture slow or jerky Only one 64 Kpbs channel is connecting in your call Check the ISDN number of the far site Ask the far site to call your site Verify network under the Network Status menu System Info gt Diagnostics gt Network Stats Excessive motion in the picture you are receiving A background with less motion provides a better smoother video picture Near site camera does not pan or tilt You are attempting to move a camera that does not have pan tilt zoom capabilities Make sure you have selected a pan tilt zoom camera Blue screen in the PIP window No video input Check that there is a video source present on the selected input Camera selection is incorrect Check camera selection on the Camera screen The VCR input is selected and the VCR is idle or not running Most VCRs generate
136. ing a ShowStation IP oc eeccceceeeeseeeeeeeeeseeeeeeneeees Glossary Polycom Inc xi View Station User Guide View Station User Guide xii www polycom com Preface How To Use This Guide Preface How To Use This Guide Thank you for purchasing a Polycom ViewStation Soon you will discover that video communications using the ViewStation is easy fun and productive Polycom ViewStations are the most easy to use video communications systems on the market today This User Guide provides information about setting up and using the following Polycom ViewStation products e ViewStation H 323 with stand alone IP e ViewStation H 323 with a Quad BRI network interface module e ViewStation 128 with single ISDN e ViewStation H 323 with a V 35 network interface module e ViewStation H 323 with Avaya DCP network interface module e ViewStation MP ViewStation with Quad BRI or Avaya DCP with Multi Point enabled software If you purchased a ViewStation SP or ViewStation SP384 see the ViewStation SP or SP384 User Guide If you purchased a ViewStation FX or VS4000 see the ViewStation FX and VS4000 User Guide Each ViewStation product has a document called a QuickStart card which is shipped in the box with your ViewStation The QuickStart card illustrates how to connect the required cables and optional equipment to the ViewStation Polycom Inc xiii View Station User Guide View Station Basics Preface How To Use T
137. ion MP to the network View Station 128 The ViewStation 128 uses a single ISDN line and requires no additional hardware e g network interface module for ISDN connectivity at a maximum H 320 data rate of 128 Kbps Complete the following steps to connect the ViewStation 128 to an ISDN network 1 Connect the green tipped RJ 45 cable to the green RJ 45 port on the back of the ViewStation 128 2 Connect the opposite end of the green tipped cable to an ISDN wall jack For more ISDN information refer to Appendix D ISDN Information on page 203 6 www polycom com Chapter 1 Getting Started Once the interface is properly connected the ViewStation 128 is ready to be configured for Ethernet LAN connectivity See Connecting the ViewStation to an Ethernet LAN on page 8 Connecting the View Station H 323 with V 35 to a Network Polycom Inc The ViewStation H 323 with V 35 uses a Polycom V 35 network interface module and has two HD 25 female ports labeled 1 and 2 that are used to connect to your Data Communications Equipment DCE Note Cable diagrams and pinout schematics are located in V 35 Technical Information on page 193 Connecting the V 35 Network Interface Module to the View Station Complete the following steps to connect the V 35 network interface module to the ViewStation 1 Connect the green tipped RJ 45 cable to the green RJ 45 port on the back of the ViewStation 2 Insert the opposite
138. ion remote control select System Info gt Diagnostics gt Advanced Stats 2 Onthe Advanced Statistics screen verify that there is a next to the Data conference listing If there is a minus sign the ViewStation is not configured to work with the StreamStation Troubleshooting Hints Verify that the site name that you entered in Step 4 above is exactly the same as the site name on the StreamSiation Verify that both systems are properly installed on the LAN by pinging each IP address from your desktop system If they are both accessible on the LAN make sure both systems are on the same LAN segment and subnet otherwise both systems may have difficulty locating each other over the LAN 212 www polycom com Chapter E O ptional Equipment Configuration Using a Show Station IP Polycom Inc The ShowStation IP works best with two ViewStations two ShowStations with LAN cards and an RJ 45 cable Follow these steps to connect and use this configuration 1 Use the provided blue tipped RJ 45 cable to connect the ShowStation LAN card to the blue LAN port on the back of the ViewStation You can also connect the ShowStation and ViewStation to the same LAN Find the LAN name of the ShowStation by clicking on the Toolbar icon on the main menu of the ShowStation The Site Name is under the Preferences tab Power on the ViewStation Select System Info gt Admin Setup gt Data Conference and enter the name of the
139. is field cannot be changed Broadcast Mode The ViewStation V 35 supports H 331 broadcast mode for broadcast transmissions over satellite In H 331 broadcast mode the ViewStation sends and receives audio and video without handshaking with either the far site ViewStation or H 331 compatible video communications systems One ViewStation can send video and audio to many ViewStations or other H 331 compatible systems as in a large satellite network e Checked Enables broadcast mode When checked the Broadcast Mode Setup icon appears Not checked Disables broadcast mode When not checked the Broadcast Mode Setup icon is not present View Station User Guide 18 www polycom com Chapter 1 Getting Started Format vid o Protocole vid o Mode audio Largeur de la Trame Menu Figure 1 13 Broadcast Mode Screen Broadcast Mode The Broadcast Mode screen shown in Figure 1 13 is used to configure the V 35 broadcast mode properties e Video Format QCIF To transmit QCIF Quarter Common Interchange Format 176 X 144 resolution select QCIF FCIF To transmit FCIF Full Common Interchange Format 352 X 288 resolution select FCIF Video Protocol H 261 To transmit video using the H 261 standard select H 261 H 263 To transmit video using the H 263 enhanced video algorithm select H 263 If the far site systems support H 263 your system receives H 263 If the far site systems support H 261 your ViewStatio
140. ivate Net is not available at this time This feature will be available in a future release of the Global Management System Gateway Number The Gateway Number feature System Info gt Admin Setup gt LAN H 323 gt Global Address gt Gateway Number is not available at this time These features will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen as shown in Figure 2 50 System Info gt Admin Setup gt LAN H 323 gt Global Address gt Dialing Rules 1 is used to set network dialing rules 81 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations Number of Digits in Extension International Dialing Prefix Public Network Access Public Network Dialing Prefix Public Network same area code Prefix Private Network Access Private Network Dialing Prefix Figure 2 50 Dialing Rules 1 Screen ViewStation number s are automatically normalized for the address books of other ViewStations Global dialing takes into account the numbers area codes or city codes country codes and international dialing access codes for ViewStations which are placing and receiving calls If the ViewStation is in an organization s private network as well as a public network additional information may be required to assist the GAB on how to call other systems on or off the private network If the ViewStation uses a public network exclusi
141. ivered is being connected to an already established call channel 16 Normal call clearing Normal call clearing has occurred 17 User busy All B channels are in use the called system acknowledges the connection request but is unable to accept the call 205 View Station User Guide Appendix D View Station User Guide Code Cause ISDN Information Definition 18 No user responding The destination does not respond to the call so the connection cannot be completed 19 No answer from user user alerted The destination fails to complete the connection within the prescribed time after responding to the connection request The problem occurs at the remote end of the connection 21 Call rejected The destination rejects the call for an unknown reason although capable of accepting the call 22 Number changed No system has been assigned the ISDN number used to set up the call The diagnostic field of the message may return an alternate address assigned to the called equipment 26 Non selected user clearing The destination rejected the call although capable of accepting it because the call was not assigned to the user 27 Destination out of order A signaling message can not be delivered because the interface is not functioning correctly and therefore the destination cannot be reached This condition might be temporary though of extended duration for instance r
142. laraci n Polycom Ltd declara que este ViewStation and ViewStation product line cumple los requisitos esenciales y otras cl usulas importantes de la directiva 1999 5 CE Overensstammelseforklaring Polycom Ltd f rklarar harmed att denna ViewStation and ViewStation product line 6verensst mmer med de v sentliga kraven och vriga relevanta stadganden i direktiv 1999 5 EG Omnitel Statement THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION AND PROPRIETARY PRODUCTS OF POLYCOM OR ITS LICENSORS Contents Preface How To Use This Guide View Station Basie S eunana a E E E xiv Usability CONVENTIONS 0 cccccccceccsneeeeeesnneeeeeesaaeeeeessaeeeeesesaeeeeeseaaes XV Getting Started What You Need to Get Started ccceeceeeeceeececeeeeeeeeeseaeeeeaaeeseceeeeseaaeeseeeeeaas 1 Power SOUCO raaa aS Arn sdazdstectaateasdinda dasaits Aaa A ERASAN 2 NE A D ViCO crit Gace ieee tel ee Bea A ee dee 2 What s insthe Box mittent iadro donsa a ied tig oraina taa aaa ts eter cere 2 Using the Remote Control cccccecsceeceeeeeeeeeeeeeeeeeeeeaeeeeceeeeeeaeeseeeestaeeneeeees 3 Setting Up the ViewStation 0 ccccccesccceeceeceeeeeeceeeeeeeeeeseeeeseeaeeseeeeesenaeeseenees 3 Connecting the ViewStation to the ISDN or DCP Network 5 4 ViewStation H 323 with Quad BRI cceeeeeeeeeeeeeeeeeeeeees 5 ViewStation H 323 with Avaya DCP cccceeeeseeeeteeeeeereeees 5 V
143. lephone Network The basic service that supplies a single analog telephone unit with access to the public switched network via the local telephone service provider Refers to the worldwide voice telephone network accessible to all those with telephones and access privileges A private telephone switching system usually located on a customer s premises with an attendant console It is connected to common group of lines from one or more central offices to provide service to anumber of individual phones Most PBXs allow analog extensions on the system allowing access to special features such as conferencing and transferring to analog devices A PBX connects to the telephone lines supplied by the CO Central Office Quarter CIF A quarter of the Common Intermediate Format 176 X 144 pixels Quality of Service This allows guaranteed bandwidth and packet delivery between end points over a packet network View Station User Guide Glossary RJ 11 RJ 45 Server Streaming View Station User Guide Four conductor telephony jack commonly used for telephone handsets Polycom uses RJ 9 connectors for all of the Extension microphone connections A six conductor modular jack that is typically wired with four conductors four wires Polycom uses RJ 11 modular jacks for access to the analog telephone network RJ 11 is used on all standard telephones in the U S for connecting to a PSTN An eight conductor modular jack co
144. ll Figure 3 23 Call Type Screen When in a Call Displaying ChatBack M essages Web browser participants can send ChatBack text messages to the ViewStation to ask questions and make comments during a live Webcast ChatBack messages automatically appear on the View Station User Guide 124 www polycom com Chapter 3 Using the ViewStation ViewStation monitor The conference room users can respond to questions and comments by talking into the ViewStation microphone pod Responses can be heard by streaming participants Note ChatBack messages only appear on the ViewStation monitor for a short period of time Any new ChatBack message replaces a previous message on the monitor For example if multiple users send messages simultaneously only the most recent message is displayed Adjusting Cameras and Sound This section describes how to adjust the cameras and sound properties on the ViewStation and includes the following e Selecting ViewStation Cameras on page 125 e Pan Tilt and Zoom for the ViewStation Camera on page 127 e Setting Camera Presets on page 127 e Automatic Voice Tracking on page 128 e Automatic Tracking of Camera Presets on page 128 e Adjusting Sound on page 129 e Positioning Microphone Pods on page 129 Selecting View Station Cameras Before a camera can be panned tilted or zoomed the target camera must be selected complete the following step to adjust the near site camera 1 Press the N
145. llow box icon indicates that the ViewStation is checking the ISDN line e A green up arrow icon indicates network connection When the ViewStation verifies each line connection the yellow box icon turns to a green up arrow After a few seconds all four green up arrows disappear System Video Call Address Book A I Telephone Figure 3 3 ViewStation Main Calling Screen 512 MP Shown If the ViewStation is checking the status of the network lines and the icons do not disappear check the connection of the ViewStation and the configuration of your network lines Note 1 Early model ViewStations contained hardware that was network specific A replacement ViewStation is required if a V 35 or DCP network interface module does not function correctly or the ViewStation fails to detect the network interface module 2 If the cable from the ViewStation to the V 35 interface adapter exceeds 100 feet or 30 meters the resistance in the cable is not sufficient to obtain a network connection There are four ways to place a video call e Placing a Video Call Manually on page 100 e Placing a Video Call Using Speed Dial on page 102 99 View Station User Guide Chapter 3 View Station User Guide Using the ViewStation e Placing a Video Call From the Web Interface on page 104 e Placing a Video Call Using the Address Book on page 111 Placing a Video Call Manually To manually place a video call 1 From the Main Calling s
146. mmonly used for data communications over standard telephone wire A computer or even a software program that provides services to clients such as file storage file server programs application server printer sharing print server fax fax server or modem sharing modem server See also client The term streaming refers to a common internet technology pioneered by Netscape and Real Networks rather than waiting for an entire file to download to your computer portions of the file are buffered into memory then begin playing Streamed content can be prerecorded or live www polycom com UVW Glossary UI or User Interface V 35 WAN Whiteboard Polycom Inc See GUI An ITU standard for high speed synchronous data exchange In the U S V 35 is the interface standard used by most routers and DSUs that connect to T 1 carriers Wide Area Network Business with multiple LANs geographically dispersed locations will use the public carrier network to carry data between these locations Typical WAN services provided by the pubic carrier are Frame Relay X 25 and ISDN for carrying data Software that allows you to share images and to annotate those images View Station User Guide Glossary XYZ Zulu Time Also known as Greenwich mean time Now called Coordinated Universal Time UTC View Station User Guide 228 www polycom com A About Windows NetMeeting 148 Accept incomi
147. n To view the User Setup options go to System Info gt User Setup Figure A Conventions Flow Example XV View Station User Guide Preface How To Use This Guide View Station User Guide xvi www polycom com Getting Started This chapter explains what you need to get started what s in the box how to use the remote control how to up the ViewStation how to configure the ViewStation for a specific network interface and how to use ViewStation help What You Need to Get Started Polycom Inc The following items are required e A television monitor e Anetwork connection e A power source Additionally the following items are required for each ViewStation as listed below e ViewStation H 323 A Local Area Network LAN Ethernet connection e ViewStation H 323 with optional Quad BRI network interface module Up to four ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H 323 is used e ViewStation H 323 with optional Avaya DCP network interface module Up to four DCP lines from a Definity PBX The ViewStation DCP uses the wall jack ports connected to the Lucent Definity PBX and an optional Ethernet LAN connection if H 323 is used e ViewStation 128 An ISDN line for up to 128 Kbps video communications and an optional Ethernet LAN connection if H 323 is used e ViewStation H 323 with V 35 network interface module Access to a Data Communications Equipment D
148. n shown in Figure 1 2 Specify the desired country and language on this screen and press the SELECT button on the remote control to continue The main Welcome screen shown in Figure 1 3 is a general greeting in the language previously selected 9 View Station User Guide Chapter 1 Getting Started Views Welcome Thank you for purchasing the world s most advanced conferencing system We will now show you how to set up your system in two easy steps ne cer note control to co Figure 1 3 ViewStation Main Welcome Screen 4 The next screen is the How to Select Menu Items screen shown in Figure 1 4 Take a moment to familiarize yourself with this screen Press the SELECT button on the remote control to continue Figure 1 4 How to Select Menu Items Screen 5 The System Name screen is where you assign a unique name to the ViewStation Highlight the gray text field shown in Figure 1 5 and press the SELECT button on the remote control You may enter up to 34 alphanumeric characters View Station User Guide 10 www polycom com Chapter 1 Getting Started Highlight the Return icon and press the SELECT button on the remote control Select the Save icon to continue Please enter the name of your site or the name of your system by using the remote control and the keyboard below Select ENTER when you are done NORAD AAI NOAA NEB BBARRAAA m ad Figure 1 5 ViewStation System Name Screen 6 Sel
149. n adjusts to support H 261 video Audio Mode The audio mode can be adjusted to compensate for distorted audio due to high packet loss Select the preferred audio protocol for transmitting audio G 728 Default G711u G711A G 722 56 Polycom Inc 19 View Station User Guide Chapter 1 View Station User Guide Getting Started G 722 48 Off Frame Rate The frame rate is the number of frames per second fps transmitted by the ViewStation to the far site This is adjustable to compensate for distorted video due to high packet loss Select the preferred video frame rate for the broadcast transmission in frames per second or fps 30 fps Default 15 fps 10 fps 7 5 fps Set broadcast configuration parameters to accommodate the lowest common denominator of the video communication systems that receive the video and audio broadcasts For example if one video communication system participating in the video supports H 261 only set the video protocol to H 261 to ensure that all systems are able to participate Calling Profile Speed Prefix Suffix Figure 1 14 Advanced Dialing Screen If RS 366 Dialing is enabled on the Video Network screen the Advanced V 35 screen is displayed Prefix Suffix Use the Advanced V 35 screen shown if Figure 1 14 to set the dialing prefixes and suffixes Dialing prefixes are numbers and characters that are sent to the DCE equipment before the dialed number is sent Dialing
150. n number and Ringer Equivalence Number REN for this equipment If requested provide this information to your telephone company e Before connecting your unit you must inform your telephone company of the following information Loop Start POTS Port RJLIC e FCC compliant telephone cords and modular plugs are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details e The REN is useful to determine the quantity of devices that may be connected to the telephone line Excessive REs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of REs of all devices that may be connected to a line as determined by the total RENs contact the local telephone company e If your ViewStation causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary e Your telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of your equipment If they do you will be given advance notice so as to
151. nd make the call Re select the System is behind a NAT option to re activate this feature and make external calls Before You Start Configuring NAT Setting up NAT 1 Determine your NAT s external WAN IP address This is the address assigned to your NAT s external interface connected to the Internet 2 Determine the IP address of your ViewStation This can be found on the System Information screen 2001 Polycom Inc 1 Go to the Quality of Service and Firewalls screen System Info gt Admin Setup gt LAN H 323 gt H 323 gt QoS Select Use Fixed Ports Select System is behind a NAT 189 View Station User Guide Appendix A N etwork Address Translation 4 Enter the NAT s external IP address into the NAT outside WAN address field Write down the Fixed TCP and UDP port numbers displayed on this screen These numbers typically are the following default numbers TGP 3230 to 3231 UDP 3230 to 3235 5 In your NAT reset the fixed ports from step 4 to be permanently open and redirect them to the IP address of your ViewStation 6 To accept incoming calls open and redirect port 1720 to the IP address of your ViewStation View Station User Guide 190 www polycom com Video and Audio Input and Output Levels Video Levels This information applies to all Polycom videoconferencing products Video Output Levels Composite and S video outputs e 75 ohm output typical e NTSC or PAL video
152. nd continue with step 7 If the new address book entry is used to place video calls to a group highlight the Multi Site icon and press the SELECT button on the remote control 6 Enter the name of the group in the NAME text field as shown in Figure 3 10 Choose the desired speed Choose the parties to be included with the group from the address book entries View Station User Guide 106 www polycom com Chapter 3 Using the ViewStation Multi Site Meeting Sites in This Meeting Save Menu Figure 3 10 Multi Site Meeting Screen 9 The yellow highlight box automatically appears in the Name field Aname must be entered before any additional information can be entered Use the ARROW buttons on the remote control to move to a letter on the keyboard Press the SELECT button on the remote control to select that letter The letter selected is displayed in the Name field Continue selecting letters until finished Use the space bar on the keyboard to insert a space When the first letter is entered or a letter is entered after selecting a space the letter is automatically entered in uppercase Subsequent letters are in lowercase If a specific letter is to be capitalized first move to the Shift key which is on the lower left of the keyboard and is signified by an up arrow Select the Shift key Then move to and select the next letter That letter is displayed in uppercase For shift lock highlight the Shift key and press the sel
153. ndix D ISDN Switches ISDN Information ISDN Errors Depending on the type of ISDN lines you are using your service provider may assign zero one or two SPIDs per line Switch Type SPIDs Allocated AT amp T 5ESS Custom None AT amp T 5ESS NI 1 1 per B channel NT DMS 100 NI 1 1 per B channel NI 2 1 per device Siemens EWSD NI 1 1 per B channel Siemens EWSD NI 2 1 per device International outside United States or None Canada Polycom Inc The following table describes ISDN standard cause values that indicate ISDN call status Although the cause values are standardized each ISDN service provider phrases the cause differently Therefore the causes shown in the table might not be the exact messages that appear on your television monitor Code Cause Definition 1 Unassigned number The switch received the sent ISDN number in the correct format however no destination equipment uses the number 2 No route to The ISDN exchange can not recognize the specified transit intermediate network through which to network route the call 3 No route to The destination address is not serviced by destination the intermediate network through which the call is routed 6 Channel The specified channel does not provide unacceptable sufficient service quality to accept the requested connection 7 Call awarded and The user is assigned an incoming call that del
154. ng Normal rising edge receives data clock Inverted falling edge receives data RTS RTS OUT Request To Send Normal high voltage is logic 1 Inverted low voltage is logic 1 DCD DCD IN Data Carrier Normal high voltage is logic 1 Detect Inverted low voltage is logic 1 Filter allow DCD to drop for 60 seconds before changing call state CTS CTS IN Clear To Send Normal high voltage is logic 1 Inverted low voltage is logic 1 DTR DTR OUT Data Terminal Normal high voltage is logic 1 Ready Inverted low voltage is logic 1 On constant high voltage Note if set to ON inverted is not an option DSR DSR IN Data Set Ready Normal high voltage is logic 1 Inverted low voltage is logic 1 Answer Use DSR as a Ring In indicator Polycom Inc 193 View Station User Guide Appendix C V 35 Technical Information State Machine The V 35 State Machine describes how the V 35 interface signals handshake with the network interface equipment during call establishment Dial Out State Machine State ViewStation Signals Network Equipment Signals 1 Initial State Initial State DTR 0 lt note 3 gt RI 0 RTS 0 lt note 2 gt DLO 0 CRQ 0 ACR 0 USER INITIATES CALL DSR 0 2 DTR 1 lt note 3 gt 3 Wait 10 ms 4 CRQ 1 5 PND 1 6 Set Digit NB1 NB2 NB3 NB4 7 DPR 1 PND 0 9 DPR 0 10 If not the last digit go to state 4 otherwise
155. ng calls cee 190 Accessing and Using Closed Caption 146 Acoustic Plus 716 cccscseeeeeeeeeees 90 Acquire Chair ccecccccceeesseceeeeeeeeeees 121 Add Change Entry 0 ceee 105 108 Adding New Entries to the Address Book 00ceceeeeeees 104 Adjusting Cameras and Sound 125 Adjusting Sound n 129 Admin Password s ccssssseesereeeees 93 Admin Setup cccccseceeeeeees 34 153 172 Administrator Contact Name 74 ADTRAN NT 1 ACE ISDN 203 Advanced Dialing 6 6 40 43 Advanced Network Statistics screen 173 Advanced Statistics ccc ccceeeees 212 Advanced Stats cccccccessessesseeaeees 173 Advanced V 35 o ccececscscsssssesseseeeeeees 20 Advanced V 35 setup sessen 63 Allow Dialing eeeeeeeeeeeeneeeeeeeenaes 35 Allow daling enneren eee hess 37 Allow Remote Monitoring 33 85 Allow User Setup eeeeeee 35 38 Allow Viewers to Submit Questions 123 Alpha Telecom AT1 UT620F 204 AX EEE PTEE EESE E E TEE TS 92 Answering a Video Call eeee 114 Area Code iassa 45 88 Area Code Required cccceceeeees 37 AT amp T 5ESS Custom c0ccceeeeceeees 205 AT amp T 5ESS NI 1 ooo ceeeecceeeerteeeees 205 AIO 4 225260 rane ee ta et 174 Audio Input Levels aaee 192 Audio Meter screen 0seeeeeeeeees 1
156. ni Figure 2 2 Admin Setup Screen The following table lists which icons are available for each ViewStation model Icon Name ViewStation Model Location General Setup All System Info gt Admin Setup gt General Setup Video Network BRI DCP V 35 128 System Info gt Admin Setup gt Video Network LAN H 323 All System Info gt Admin Setup gt LAN H 323 Data Conference All System Info gt Admin Setup gt Data Conference Phone Audio All System Info gt Admin Setup gt Phone Audio Video Camera All System Info gt Admin Setup gt Video Camera View Station User G uide 34 www polycom com Chapter 2 O ptional Configurations Security All System Info gt Admin Setup gt Security Software Hardware All System Info gt Admin Setup gt Software Hardware General Setup Polycom Inc The General Setup screen System Info gt Admin Setup gt General Setup is used to access the advanced configuration features of the ViewStation not contained in the User Setup screen The General Setup screen shown in Figure 2 3 has the following seven user configurable fields Country Sets the country where the ViewStation is used Language Sets one of the languages used for the ViewStation System Name Sets the name displayed in a call for the ViewStation Auto Answer Sets the auto answer feature when the ViewStation receives an incoming call Allo
157. ning the best features of high resolution LCD and overhead projectors with the power of Web based data connection With ShowStation IP meetings can be more productive Transparencies faxes or meeting documents may be sent out to meeting participants using the ShowStation IP The ShowStation IP projects any type of document or Microsoft Office file in big screen format and shares it with any location instantly StreamStation A Polycom StreamStation is used for ViewStation users that are planning on holding Webcasts with the ViewStation Visual Concert PC Visual Concert PC allows communications between a laptop and the ViewStation for instant presentations without extensive configuration of your laptop computer 131 View Station User Guide Chapter 3 Using the ViewStation View Station User Guide 132 www polycom com Using the View Station with a PC This chapter describes how to use a PC with a ViewStation and the various tasks you can perform from the PC The ViewStation is equipped with an embedded Web server that allows the PC user to access ViewStation features such as e Select a Presentation e View a Presentation e Closed Caption e Start NetMeeting e System Information and Management These features are accessed on the ViewStation Web interface screen To access these features connect your PC to the ViewStation over the LAN or through a direct Ethernet connection There are three ways to connect a PC to the Vi
158. nown reason prevents the remote circuit channel not equipment from providing the requested available channel This might be a temporary problem 47 Resource An unknown reason prevents the remote unavailable equipment from providing the requested unspecified channel This might be a temporary problem 49 Quality of service The network cannot provide the requested unavailable quality of service as defined by CCITT recommendation X 213 This might be a subscription problem 50 Requested facility The remote equipment supports the not subscribed requested supplementary service but only by subscription 57 Bearer capability The caller has requested a bearer not authorized capability that the network can provide but the user is not authorized to use This might be a subscription problem 58 Bearer capability The network normally provides the not presently requested bearer capability but not at the available present time This might be due to a temporary network problem or to a subscription problem 63 Service or option An unspecified reason prevents the not available network or remote equipment from unspecified providing the requested service option This might be a subscription problem 65 Bearer capability The network cannot provide the bearer not implemented capability requested by the user 66 Channel type not The requested channel type is not implemented supported by the network or the destination equipment 69 Requested
159. ny of the call progress indicators the corresponding line number appears You can then compare this number to the number you need to dial Check the status code for each line if you need to troubleshoot line problems See ISDN Information on page 203 173 View Station User Guide Chapter 5 Color Bar Audio Near End Loop Far End Loop View Station User Guide System Information and Diagnostics The Color Bar screen is used to test the color setting on the television monitor Highlight the View Color Bars icon and press the SELECT button on the remote control Color bars appear full screen Use the controls on the television monitor to adjust the color settings Press any button on the remote control to return to the Color Bar screen The Audio screen is used to generate a tone and view the audio levels of the ViewStation To generate a tone e Highlight the Generate Tone icon and press the SELECT button Adjust the volume controls on the ViewStation and television monitor to comfortable levels e Press any button to stop the tone If the system is in a call the far site also hears the tone To view audio levels Highlight the Audio Meter icon and press the SELECT button on the remote control e The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation Speak into the microphone to test the audio level The Near End Loop screen allows you to test the encoder decoder on th
160. olycom Global Management System pressing the INFO button on the remote control takes you directly to the Help screen If your organization is using the Polycom Global Management System two icons appear on the screen The first icon is the Help screen noted below The second icon is the Global Management System Technical Support icon and appears only when GMS is used Using View Station Help View Station User Guide Technical Support Figure 1 23 Help Screen To access the Help screen highlight the INFO button and press the SELECT button on the remote control The Help screen is used to obtain information about Navigation with the remote control Placing a video call Connecting to a PC Using PowerPoint to display slides Making camera selections Using voice tracking Setting camera presets 28 www polycom com Chapter 1 Technical Support Polycom Inc Getting Started Sending telephone touch tones ci Navigation Video Call Connecting a PowerPoint PC Le at 3 ws Camera Voice Camera Touch Tones Selection Tracking Presets Use to select the Figure 1 24 Help Screen To choose a topic on the Help screen highlight the desired icon and press the SELECT button on the remote control The Technical Support icon shown in Figure 1 23 is visible only when the ViewStation is using the Polycom Global Management System For more information on how to setup the Polycom Global Man
161. om products equipped with an interface that allows direct connection to Lucent Definity PBX s Note This is only applicable to Definity PBXs that can be populated with TN2224 TN2214 or TN2181 The Avaya DCP Module has the same network capacity as a Polycom Quad BRI network interface module The chief difference is that it connects to an Avaya PBX rather than ISDN network interfaces Dynamic Host Configuration Protocol DHCP servers permit multiple devices to share a group of IP addresses assigning one to a specific device as needed A telephone line that carries signals in discontinuous streams of on and off pulses The audio source must be coded into on and off pulses and decoded into an analog signal at the far end destination PBX telephone systems and ISDN are examples of systems that use digital signaling PBX and digital Centrex systems use proprietary non standard signaling forcing customers to purchase proprietary phones www polycom com Digital or Proprietary Device DSL DB 25 DVD End point Ethernet Far End Fast Ethernet Polycom Inc Glossary Telephone equipment designed specifically for connection to a particular brand and model of PBX Digital Subscriber Line Uses existing copper telephone lines and connects to the phone company s Central Office CO DSL transforms these phone lines into multi megabit data pipes for digital video and data The standard 25 pin connector u
162. oming video calls e Checked The ViewStation automatically answers incoming video calls e Not Checked Incoming calls ring until the call is manually answered or the far site disconnects Mute Auto Answer Calls This option turns the microphone pod off and prevents the far site from hearing the near site when the ViewStation automatically answers incoming video calls 31 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations Checked The ViewStation mutes near site audio for incoming video calls when the ViewStation automatically answers incoming video calls Not Checked The ViewStation sends audio to the far site as normal When the ViewStation is muted both sites are notified with a microphone image located in the lower left side of the main screen A red light illuminates on the microphone pod when the near site is muted PiP or Picture in Picture The PiP feature allows the near site to adjust near camera views while in a videoconference In this configuration the Camera icon in the top right corner disappears when the remote control is placed on a flat surface Auto The ViewStation shows a PiP window when the call is first connected and when the remote control is not resting on a flat surface On The ViewStation shows a PiP window that remains in the lower right corner until the video call is completed Off The ViewStation does not show a PiP window Far Control of Near Camer
163. on H 323 with V 35 network interface module shown in Figure 2 46 has five icons e Server The Server screen is used to specify the IP address of the Global Address Book GAB server Preferences The Preferences screen is used to set the global address book display and dialing preferences Gateway Number Gateway Number is not available at this time This feature will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen is used to set network dialing rules Dialing Rules 2 The Dialing Rules 2 screen is used to set network dialing prefixes for different area codes See page 79 to configure your Global Address preferences for the ViewStation H 323 with V 35 network interface module Polycom Inc 77 View Station User G uide Chapter 2 O ptional Configurations Server Preferences Gateway Number ity 4 al i Dialing Rules Dialing Rules Figure 2 46 Global Address for ViewStation V 35 Server The Global Address Server screen System Info gt Admin Setup gt LAN H 323 gt Global Address gt Server is used to specify the IP address of the GAB server Server IP Address Server Password Display Global Addresses Register this System When Powered On Figure 2 47 Global Address Book GAB Server Screen Set the following options on this screen Server IP Address Enter the IP address for the GAB server in the gray text area below
164. on SoftUpdate to enable the DHCP server option setup See Upgrading Software on page 165 Client The DHCP Server automatically assigns an IP DNS Server Address a Default Gateway Subnet Mask and the WINS server address 65 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations When this option is selected IP DNS Default Gateway Subnet Mask and WINS server address fields cannot be changed e Off selected When OFF is selected the LAN manager or ViewStation administrator must enter all values as static addresses These values do not change unless manually changed IP Address Enter the static IP address assigned to the ViewStation e DNS Servers The ViewStation supports up to four DNS servers for multiple LANs e Default Gateway Enter the server s default gateway address Subnet Mask Enter the subnet mask for the LAN WINS Server Enter the WINS server address for the LAN H 323 Setup The H 323 Setup screen System Info gt Admin Setup gt LAN H 323 gt H 323 shown in Figure 2 35 is used to configure the H 323 communication protocols for the ViewStation Setup Gateway r Dialing Speeds To move to a To choo Figure 2 35 H 323 Setup Screen 66 www polycom com Chapter 2 Polycom Inc O ptional Configurations The following five items configurable by the user are Setup Setup Defines the H 323 name and extension for the ViewStation See
165. ond with connections 1 4 on the IMUX See ISDN Errors on page 205 Cannot select 112 or 128 speeds for BONDING calls from the Speed Selection icon on the Video Phone Speeds do not show when selecting the Speed icon Add line speeds by going to the IMUX Dialing Speeds screen View Station User Guide 184 www polycom com Chapter 6 LAN Intranet Troubleshooting Symptom eased Stion Cannot access ViewStation Web interface from the PC Web browser ViewStation DHCP is set to CLIENT and no DHCP server is available Change your IP address to static Contact your network administrator Ethernet LAN cable is not connected to the Ethernet LAN port on the ViewStation Connect the Ethernet LAN cable to the Ethernet LAN port Contact your network administrator Failed LAN cable Check the light on the back of the ViewStation You should have a steady green light to indicate a connection to the LAN and a flashing orange light to indicate LAN traffic There is a firewall between your PC and your ViewSiation Consult your network administrator Your PC is on a different subnet and there is no router between you and your ViewStation Change your PC or ViewStation subnet mask and IP address so that they are both on the same LAN or subnet System does not allow management via the Web Wrong password Enter the correct password Note The default
166. onnected The ViewStation continues to ring until the call is answered or is manually disconnected If there is no answer from the far site press the CALL7HANG UP button on the remote control to end the call If the call did not connect the ViewStation disconnects immediately If the video call connects the Call Hangup Choices screen with the following options displayed e Disconnect Video Call e Stay In a Call e Add Speakerphone Select the Disconnect Video Call icon and press the SELECT button on the remote control After a call connects a PiP window appears in the lower right corner of the television monitor If two television monitors are used the far site displays on the second monitor To end the call press the CALL7HANG UP button on the remote control 101 View Station User Guide Chapter 3 View Station User Guide Using the ViewStation The Call Hangup Choices screen is displayed Add Stay In Call A Speake rp hone ress the 9 gt Figure 3 5 Call Hangup Choices Screen Note Figure 3 5 shows call hangup options for ViewStations without multi point enabled software e Multi point enabled ViewStations have an additional option to place a multi point call e The ViewStation 128 with does not have an option to add a speaker phone conference to the video call 7 Select the Disconnect Video Call icon and press the SELECT button on the remote control Note The call automaticall
167. onnected to both the VCR IN and OUT ports of the ViewStation uncheck VCR Audio Out Always On to prevent an audio feedback loop Audio Quality The Audio Quality Preference screen System Info gt Admin Setup Phone Audio is used to adjust the ViewStation audio quality At above 168 kilobits per second the system uses G 722 48 Kbps high fidelity audio When placing a call at 168 Kbps and below the system uses G 728 16 Kbps audio 89 View Station User Guide Chapter 2 O ptional Configurations At above 168 kilobits per second the system will use G 722 48 Kb high fidelity audio when placing a call At 168 kilobits per second and below the system will use G 728 16 Kb audio G 728 G 722 64 112 128 192 224 256 280 320 336 384 392 448 512 Figure 2 57 Audio Quality Screen Default Setting Shown Acoustic Plus 716 e Checked Polycom s Acoustic Plus audio technology provides low bit rate wide band audio 7 KHz 16Kb quality without compromising video quality e Not checked Disables the acoustic plus feature Video Camera The Video amp Camera screen System Info gt Admin Setup gt Video Camera shown in Figure 2 58 is used to configure the ViewStation video and camera properties These properties are Display Graphics in a Call e Checked Graphics including mute site name and number appear on the screen during a call e Not checked Graphics are not displayed on the screen during a video call This is used
168. onnections established 146 ISDN layer 3 A switch protocol error exists or in the connection to the United States or Canada a SPID ISDN assignment problem switch network inactive 255 ISDN command The ISDN signaling code has encountered processing error an error processing an ISDN action ISDN adapter busy wait and retry Polycom Inc 209 View Station User Guide Appendix D ISDN Information View Station User Guide 210 www polycom com Optional Equipment Configuration StreamStation Configuration Follow the configuration instructions in this section only if you are planning on using the StreamStation with your Polycom ViewStation videoconferencing system 1 Connect one end of the supplied Audio Video cable to the ViewStation VCR OUT ports 2 Connect the other end of the same cable to the ports on the ViewStation labeled Audio Input 1 and Video Input 1 3 Using the ViewStation remote control go to System Info gt Admin Setup gt Data Conference Polycom Inc 211 View Station User Guide Chapter E View Station User Guide O ptional Equipment Configuration 4 Enter the Site Name of the StreamStation in the Data Conference field Center text field 5 Re start the ViewStation You have now completed the installation process To verify that the ViewStation is properly working with the StreamStation over the LAN follow the steps described below 1 Using the ViewStat
169. p features Sa Call Preference Es a A f Video Numbers Advanced Network To mo Figure 2 26 V 35 Network Setup Screen Call Preference The Call Preference screen shown in Figure 2 27 determines how a video call is placed The two types of video communications for the ViewStation H 323 with V 35 are e V 35 video calls e LAN Internet H 323 video calls V 35 Video Calls The V 35 Video Calls option shown in the first check box in Figure 2 28 determines if V 35 calls are made from the ViewStation e Checked Enables the V 35 videoconferencing for the ViewStation H 323 with V 35 e Not Checked Disables the V 35 videoconferencing for the ViewStation H 323 with V 35 Polycom Inc 57 View Station User Guide Chapter 2 O ptional Configurations Please select the type of calls you will be placing A V 35 Video Calls 6 LAN Internet Calls H 323 A Display IP Dialing Extension Figure 2 27 V 35 Call Preference Screen LAN Intranet Calls H 323 The LAN Intranet Calls option shown in the second check box in Figure 2 27 determines if H 323 calls are made from the ViewStation e Checked Enables H 323 videoconferencing for the ViewStation e Not Checked Disables H 323 videoconferencing for the ViewStation Display IP Dialing Extension e Checked Displays the IP dialing extension used in H 323 video calls from and to the ViewStation e Not Checked The IP dialing extension is not display
170. password is admin Too many managers logged into the system Only two system managers are allowed at any one time To log everyone out restart your ViewStation Polycom Inc 185 View Station User Guide Chapter 6 Troubleshooting Presentations a a Ston Web browser does not allow display of PowerPoint presentations from the PC to the ViewStation Wrong version of Web browser Presenting PowerPoint slides works with Microsoft Internet Explorer version 3 02 or higher on Windows 95 98 ME and Windows NT 2000 Workstation Presenting PowerPoint slides also works with Internet Explorer 5 5 on Windows 95 98 ME 2000 You may need to load service packs to your browser This function does not work with Netscape Communicator or Netscape Navigator Cannot connect to the PC from the ViewStation for presentation The PC name is there but the PC presentation cannot be accessed when the SLIDES button is pressed Incorrect password Enter correct password that was entered on the PC Firewall between the ViewStation and the PC Consult your IT manager Too many presenters The ViewStation allows a maximum of eight presenters or PCs to be logged on at one time Have extra presenters disconnect Snapshots and presentations cannotbe accessed though the PC has access to the main Web page of the ViewStation Too many viewers logged in The ViewStation supports
171. point call press the MENU button on the remote to go to the Main Calling screen 2 Select System Info gt Admin Setup gt Video Network gt Multi Point Setup to display the Multi Point Setup screen 3 Select Auto Discussion Presentation or Full Screen mode Press the MENU button on the remote control until you return to the Main Menu Using Chair Control in a Multi Point Call Polycom Inc 2001 Chair control is a feature that lets any non multi point enabled ViewStations e Select which sites to view e Select which site broadcasts its video to all other sites e Disconnect sites from a multi point call 119 View Station User Guide Chapter 3 View Station User Guide Using the ViewStation Any site in the call can access and use chair control However only one site can have chair control at a time The site must release chair control before another site can acquire it To use chair control you must first be participating in a multi point video call Once you are in the call 1 Press the NEAR button on the remote control Select the Gavel icon to display the Chair Control screen Chair indicator f Release Chair Chair O Actions View Site N Number of Paris Conf Rm Austin sites Z ET a n VEA Beijing Hope Paris Conf v Polycom Rm Austin a Sites in call Figure 3 18 Chair Control Screen 2 The icons on the left are chair control actions The bottom right center icons are the sites in the mul
172. r Guide Y Yellow Box www polycom com
173. r Guide 202 www polycom com ISDN Information If you are not connected to an internal phone system often called a PBX you need to connect the ISDN cables from your ViewStation IMUX module to the NT 1 device An NT 1 device is used with the North American ISDN U interface The lights on the IMUX indicate whether or not the ISDN lines are connected properly The lights however do NOT indicate that the SPIDs switch type and ISDN numbers have been correctly entered into the ViewStation The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device Sample NT 1 Settings Polycom Inc On an ADTRAN NT 1 ACE ISDN termination unit you should see the following status lights when your ISDN lines are properly connected Ready Power ON OFF ON The dip switches should be set as follows Configuration SHORT NONE LONG 50 100 203 View Station User Guide Appendix D View Station User Guide ISDN Information On a Motorola NT1D you should see the following status lights when your ISDN lines are properly connected sc TACT BT POP dT PR ON ON ON OFF OFF OFF The dip switches should be set as follows On an Alpha Telecom AT1 UT620F you should see the following status lights when your ISDN lines are properly connected STU ON OFF OFF The dip switches should set as follows 204 www polycom com Appe
174. rom the speaker ViewStation connected to the wrong audio input on the monitor Make sure the ViewStation audio output lead s are connected to the same input connector s that have been selected on the monitor Far site is muted Look for the Far Site Mute icon Ask the far site to unmute their microphone pod Too many network line errors Disconnect call and reconnect later ViewStation startup music plays through the built in ViewStation speaker but not through monitor speakers Television monitor speakers or audio amplifier not properly connected Check audio connections and volume level on your monitor Incoming call ring and other sound effects too loud or too soft Sound effects volume not set at desired level Adjust the sound effects volume on the Phone Audio screen If you do not want to hear sound effects set the volume to zero View Station User Guide 178 www polycom com Chapter 6 Symptom Cause Troubleshooting Solution An echo is heard at the near site when speaking Far site microphone pod is too close to the audio speaker At the far site make sure the microphone pod is placed away from the audio speaker The far site audio volume may be too loud Turn down the audio volume at the far site Near site or far site cannot hear VCR audio or see the VCR video VCR input is not selected Turn on the VCR input by select
175. s Figure 2 5 shows the message that is displayed when the Allow Dialing feature is not checked oe AAAS Aj NNNnnn aaant A f ystem Info Telephone Figure 2 5 Allow Dialing Disabled Screen Allow User Setup The Allow User Setup option enables or disables users from changing the User Setup by removing the icon from the System Information screen as shown in Figure 2 6 This is generally used when the user setup policy has been defined by the LAN manager or the ViewStation administrator Checked Allows changes to the User Setup settings e Not Checked Prevents changes to the User Setup settings System Name Phone Number Admin Setup s the Figure 2 6 Allow User Setup Disabled on System Information Screen View Station User Guide 38 www polycom com Chapter 2 O ptional Configurations Maximum Time in Call The default time for the maximum time in a call is 480 minutes When the maximum time in a call is met the ViewStation displays a yellow dialog box stating that the length of the call has reached the set time and asks if you want to continue the call If the call is extended the time of the extended call is equal to the set maximum time in a call Video Netw ork The Video Network is used to configure ISDN DCP MP and V 35 configurations for the ViewStation View Station H 323 with Quad BRI The Network Setup screen System Info gt Admin Setup gt Video Network shown in Figure 2 7 prov
176. s connected press the CALL7 HANG UP button on the remote control The Call Hangup Choices screen is displayed 3 Select the Add a Video Call icon and press the SELECT button on the remote control The Video Phone screen is displayed 4 Onthe Video Phone screen enter the number of the next party you want to call Press the CALL HANG UP button on the remote control The second video call is dialed 5 Repeat steps 2 through 4 until all of the parties are connected To place a multi point video call using a multi point address book entry 1 From the Main Calling screen select the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed 2 From the Speed Dial screen select the Address Book icon and press the SELECT button on the remote The Address Book screen is displayed 115 View Station User Guide Chapter 3 Using the ViewStation Address Book Figure 3 15 Address Book Screen 3 Onthe Address Book screen use the up and down arrow buttons on the remote control to select the multi point entry you want to call Press the SELECT button on the remote control to place the call The ViewStation automatically dials the numbers 4 To end your call press the CALL7HANG UP button on the remote The Call Hangup Choices screen is displayed Select the Disconnect Video Call icon and press the SELECT button on the remote If you stay on the Call Hangup Choices screen for more than
177. s dialed e Dialing Speeds Defines dialing speed available when a call is placed Numbers Audio Quality A Advanced Dialing Dialing Speeds Figure 2 17 Inverse Multiplexer Information Screen Numbers The Numbers screen System Info gt Admin Setup gt Video Network gt IMUX gt Numbers allows the ViewStation administrator or the LAN manager to enter the STD or area code and the DCP video numbers for each DCP line View Station User Guide 48 www polycom com Chapter 2 O ptional Configurations Please enter your area Code Please enter your DCP video numbers Bi Line 1 B2 Bi Line 2 ct SAVE to he MENU button to go back Figure 2 18 DCP Video Numbers Screen 1 Enter the STD or area code and press the down arrow on the remote control to continue to the next line 2 Enter the DCP phone number used for each line 3 When complete highlight the Save icon and press the SELECT button on the remote control Audio Quality The Audio Quality Preference screen System Info gt Admin Setup gt Video Network gt IMUX gt Audio Quality allows the selection of an audio protocol G 722 audio delivers a higher quality of audio than G 728 and uses 48 Kbps of the call bandwidth G 728 delivers telephone quality audio and only uses 16 Kbps of the call bandwidth G 728 is generally used for lower data rates To set the audio protocol use the and zoom buttons on the remote control to move the slider
178. s in Extension 83 Number of Monitors sssaaa 91 Numbers ireid eee ee 39 O Open Presentation Screen s 142 P Pan Tilt and ZOOM oonnnnnoononnnnnsnennnnnnne 127 Password aoinean aaaeaii 123 PBA ae 203 PO E E E E O 133 PC Network Properties 0 ceee 135 pePresent cerei iii e 140 Phone International Access 37 Phone Number ccceeceeeeeeeeeeees 172 Picture in Picture ccccccceeeeeeee 32 91 Place a Call su sacwnia ein oh 150 Placing a call from the web interface 104 Placing a Telephone Call 113 Placing a Video Call Using the Address Book cccccceeeeeeeeeeseeeeeteees 111 Placing Multi point Calls 0 cee 114 Polycom Global Management SYSICM ax seen ih ee 75 Polycom Quad BRI inverse MURDE XOT steel ati 5 Positioning Microphone Pods 129 POV S marre ended 113 Preference S aa davon esas 76 77 Prefiz SUK sonen iiia teat a 20 Present a Slide cceceeeceeeeeesteeeeeeees 140 PreS ntation oir 33 119 Primary Camera sessen 92 Private NET 2 cceeceeeeeeeeeeeeeeeneees 76 View Station User Guide Private Network ACCESS n 83 Private Network Dialing Prefix 83 Private Rules 1 cccceceseseeeeeeeeeees 76 77 Private Rules 2 ccccceseeeeeeeeeee aeons 76 77 Public Network Prefix cccceseeeeees 83 Public Network ACCESS cccccceeeees 83 Public Network Dialin
179. s powered on The main camera does not have to be the primary camera the ViewStation can use the camera 2 or 3 inputs as the primary camera Note 1 Camera 1 or the Main Camera default 2 Camera 2 if connected to the ViewStation 3 Camera 3 if connected to the ViewStation AMX and Creston camera selection If you are using AMX or Creston systems to control the ViewStation via infrared signals the camera selection method for the remote control 92 www polycom com Chapter 2 O ptional Configurations has been changed to prevent ambiguous or accidental camera selection A change to your room controller software is required Security The Security screen System Info gt Admin Setup gt Security shown in Figure 2 59 is used to set the ViewStation passwords Use of passwords is not required for the ViewStation Admin Password Meeting Password Software Update Password Multi Point Password 2 Figure 2 59 Security Screen for All Models Except V 35 Admin Password The admin password is used to grant or restrict access to the administrative features of the ViewStation Meeting Password The meeting password is used to grant or restrict access to the non administrative features to the ViewStation Web interface Software Update Password The purpose of the software update password is to prevent accidental updating of the ViewStation software from the far site This password is automatically entered by
180. screen appears OB BO Which presentation would you like to see Figure 4 9 Available Presentations Screen 2 Select a presentation and press the SELECT button on the remote control A password may be required to proceed Figure 4 10 Loading Slides Screen Polycom Inc 143 View Station User Guide Chapter 4 Using the ViewStation with a PC The Loading Sides screen shown in Figure 4 10 appears when a presentation selection has been made 3 Athumbnail of each slide provides the presenter with a preview of all the slides simultaneously To view a slide highlight a slide and press the SELECT button on the remote control Figure 4 11 Thumbnail of Slides in the Presentation Directory Press the INFO button for additional information about the slide being viewed The name of the presentation appears as well as the slide number and the viewing password Passwords for slides may be changed on this screen This affects the entire presentation to all viewers Presenter Presentation Name Current Slide Viewing Password Figure 4 12 Slide Presentation Information Screen View Station User Guide 144 www polycom com Chapter 4 Using the ViewStation with a PC 4 Use the ARROW buttons on the remote control to move backward and forward through a presentation Use the following table to navigate the presentation menu for the ViewStation UP ARROW Goes to the beginning of the presentation DOWN ARR
181. sed for RS 232 serial data communications In a DB 25 there are 25 pins with 13 on the top row and 12 on the bottom DB 25 connectors are available in male and female Digital Video Disc A terminal site gateway conferencing system or MCU 10 Mbps or 100 Mbps LAN technology based on CSMA CD The Ethernet standard is called 802 3 and was ratified by the IEE Ethernet was one of the first LAN technologies and has been very popular for workgroups The party or parties connected to a call 100 Mbps LAN technology based on CSMA CD used for both high bandwidth users in workgroups and for backbones View Station User Guide Firewall fps FTP Full Duplex View Station User Guide 220 Glossary A network node set up as a boundary to prevent traffic from one segment from crossing over into another Frames per second A measure of quality of a video signal NTSC TV standard in North America uses 30 fps European standards are 25 fps File Transfer Protocol A part of the chief Internet protocol stack or group TCP IP used for transferring files from Internet servers to your computer Transmission in two directions simultaneously bi directional communication Full duplex soeakerphones allow both sides of the call or multiple sides to be talking simultaneously without any clipping of words or loss of volume www polycom com GHIJK Glossary Gatekeeper Gateway GUI Graphical User Interface
182. sed to access an outside line if the ViewStation is connected to a PBX ISDN Video Numbers Country Code Area Code Number A Number B ISDN Switch Protocol ISDN Dialing Prefix Figure 2 14 ISDN Video Network 45 View Station User Guide Chapter 2 O ptional Configurations Call Preference The Call Preference screen System Info gt Admin Setup gt Video Network gt Call Preference shown in Figure 2 15 determines how a video call is made The two types of calls made are e ISDN Video Calls H 320 e _LAN Internet Calls H 323 ISDN Video Calls H 320 e Checked Enables ISDN videoconferencing on the ViewStation e Not Checked Disables ISDN videoconferencing ability on the ViewStation Please select the type of calls you will be placing ISDN Video Calls H 320 5 LAN Internet Calls H 323 O Display IP Dialing Extension Figure 2 15 Call Preference Screen LAN Internet Calls H 323 e Checked Enables H 323 videoconferencing on the ViewStation e Not Checked Disables H 323 videoconferencing on the ViewStation Display IP Dialing Extension The IP dialing extension is used if a ViewStation uses the Global Address Book GAB Checked The E 164 dialing extension is displayed when a video call is initiated in H 323 calls View Station User Guide 46 www polycom com Chapter 2 O ptional Configurations Not Checked The E 164 dialing extension is not displayed when a v
183. see everyone in the call at the same time This feature is sometimes referred to as Continuous Presence If using one television monitor with the ViewStation when the call connects each site is displayed on the screen in a separate window The near site appears in the picture in picture PIP window at the lower right of the screen If two television monitors are used in a four way video call yourself and three sites you appear on the second television monitor The far sites appear in three separate windows on the first television monitor If you are using two television monitors in a three way video call each far site appears full screen on each of the two monitors and you appear in the PIP window on the main television monitor Presentation In Presentation mode which is also called voice activated switching the person who is speaking appears full screen to the far sites If you are using one television monitor the speaker appears full screen on your monitor Your picture automatically appears in the PIP window when you raise the remote control If you are using two television monitors the person who is speaking appears on the main television monitor The other sites appear in separate windows on the second television monitor Full Screen In Full Screen mode the speaker appears full screen to all sites You can easily switch viewing modes either before or during a multi point call To switch modes 1 If you are currently in a multi
184. software see the Polycom Web site at www polycom com Using Multi Point Address Book Entries Adding multi point entries into the ViewStation MP address book or the GAB allows the ViewStation to call several sites at one time using one address book entry If you delete a single site entry from the address book and that entry is part of a multi point address book entry the multi point address book entry is automatically deleted from the address book 110 www polycom com Chapter 3 Polycom Inc 2001 Using the ViewStation Creating a multi point address book entry 1 10 From the Main Menu highlight the Address Book icon and press the SELECT button on the remote control The Speed Dial screen is displayed Highlight the Address Book icon on the Speed Dial screen and press the SELECT button again The Address Book screen is displayed Using the ARROW buttons on the remote control select the New icon and press the SELECT button on the remote control The New Address Book Entry screen is displayed Select the Multi Site icon and press the SELECT button on the remote control The Multi Site Meeting screen is displayed Using the on screen keyboard enter a name for the meeting in the Name field Select a dialing speed for the call The ViewStation dials all of the sites in the multi point call at the speed you specify regardless of the dialing speed set for the individual address book entries To add entries
185. ss gt Server Server View Station User Guide 162 www polycom com Chapter 4 Using the View Station with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt Global Address gt Global Address gt Preferences Preferences System Info gt Admin Setup gt Global Address gt Global Address gt Private NET Private Numbers System Info gt Admin Setup gt Global Address gt Global Address gt Gateway Number Gateway Number System Info gt Admin Setup gt Global Address gt Global Address gt Dialing Rules 1 Dialing Rules 1 Polycom Inc 163 View Station User Guide Chapter 4 Using the ViewStation with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt Global Address gt Global Address gt Dialing Rules 2 System Info gt Admin Setup gt Global Management gt Info 1 System Info gt Admin Setup gt LAN H 323 gt SNMP SNMP Click on the Home icon to go to the main ViewStation Web interface page Home View Station User Guide 164 www polycom com Chapter 4 Using the ViewStation with a PC View Station Software Downgrading Software Upgrading Software Polycom Inc ViewStations operating on version 7 0 software can downgrade to software version 5 5 This may be done to allow a ViewStation with older software with communicate to another
186. standard waveform e 1 0 Vpp typical per NTSC PAL standard e All video outputs are DC coupled Video Input Levels Composite and S video inputs e 75 ohm input termination e NTSC or PAL video standard waveform e 1 0 Vpp typical per NTSC PAL standard expected input e All video outputs are DC coupled Audio Levels Audio Output Levels RCA audio output connectors e 800 ohm maximum output impedance e 1 0 Vpp full scale output typical e All audio outputs are AC coupled 2001 Polycom Inc 191 View Station User Guide Appendix B Video and Audio Input and O utput Levels Audio Input Levels RCA audio input connectors e 10K ohm minimum input impedance e 1 0 Vpp full scale input expected e All audio inputs are AC coupled View Station User Guide 192 www polycom com V 35 Technical Information General V 35 Information The ViewStation is designed to be compatible with tested network equipment without any modification from the user If your network equipment varies from conventional V 35 video implementations you can adjust the operation of the signals Use the following technical information with information provided by your network equipment vendor to customize your V 35 interface Serial Interface Control Signals The following table describes the configuration of each signal fe Pcl ee ST TC TT OUT Send Timing Normal falling edge sends data clock Inverted rising edge sends data RT RC IN Receive Timi
187. stem Info gt Admin Setup gt Video Network gt IMUX gt Dialing Speeds or System Info gt Admin Setup gt LAN H 323 LAN Intranet gt Dialing Speeds Dialing Speeds a System Info gt Admin Setup gt Video Network gt Call Preference Call Preference The ISDN Trace icon is used to diagnose the condition of each ISDN line ISDN ViewStations Only ISDN Trace View Station User Guide 160 www polycom com Chapter 4 Using the View Station with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt Video Network gt Advanced V 35 Setup ViewStations with V 35 Only Advanced Dialing System Info gt Admin Setup gt Video Network gt IMUX gt Advanced Dialing DCP ISDN and V 35 ViewStations Only LAN Intranet System Info gt Admin Setup gt LAN H 323 gt LAN Intranet V 35 Video Network System Info gt Admin Setup gt Video Network gt Video Network Polycom Inc 161 View Station User Guide Chapter 4 Using the ViewStation with a PC Web Interface Icon ViewStation Counterpart System Info gt Admin Setup gt LAN H 323 gt H 323 System Info gt Admin Setup gt Global Management Global Management System Setup System Info gt Admin Setup gt Global Address gt Global Address Global Address Book System Info gt Admin Setup gt Global Address gt Global Addre
188. stem to be a DHCP server The ViewStation prompts you to save changes Go to the System Information screen System Info and verify the ViewStation IP address 1 1 1 2 The following message appears in a dialog box The system will now issue IP addresses to other PCs in the LAN Continue Yes or No Choose Yes then exit the screen by selecting the Menu icon The ViewStation automatically restarts If you choose No your changes are not saved Complete the following steps on your PC to finish configuration For Windows 9X NT Right click on the Network Neighborhood icon for on your Windows desktop and select Properties from the menu The Network dialog box appears For Windows 2000 ME Right click on the My Network Places icon for on your Windows desktop and right click on Local Area Connection 1 The Network dialog box appears The screen in Figure 4 3 is for Windows 2000 operating system Your operating system may display this information differently 137 View Station User Guide Chapter 4 Using the ViewStation with a PC peed Client for Mictosolt Networks Infrared PrP Serial Port PPNP0S10 SMC EtherEZ PC Card SMC8020 Fast Infrared Protocol gt Intiared PnP Senal Port PNPOSTO TCP IP gt SMC EtherEZ PC Card SMC8020 Figure 4 3 PC TCP IP Network Screen 2 The Primary Network Logon as shown in Figure 4 3 Select Windows Logon otherwise the ViewStation does not assign an IP address to the PC Note
189. talled If access to the GAB server is not available check for an incorrect IP address in the Global Management screen System Info gt Admin Setup gt LAN H 323 gt Global Management gt GMS Setup Global Management Information The Global Management information screen System Info gt Admin Setup gt LAN H 323 gt Global Management gt Info 1 provides for contact and support information for the Global Management System Contact Person Contact Number Contact email Contact Fax Tech Support City State Province Country Figure 2 54 Global Management Information Screen Data Conference In the Data Conference screen System Info gt Admin Setup gt Data Conference enables or disables data conferencing through Microsoft NetMeeting or a ShowStation IP e Microsoft NetMeeting Checked Enter the IP address of the PC hosting NetMeeting Polycom Inc 87 View Station User Guide Chapter 2 O ptional Configurations ShowStation IP Checked Enter the IP address of the ShowStation IP Off Checked Data Conferencing is disabled Figure 2 55 Data Conference Screen Note 1 120 NetMeeting is not available in H 323 calls Telephone amp Audio The Telephone amp Audio screen System Info gt Admin Setup gt Phone Audio is used to configure the following ViewStation telephone and audio properties as shown in Figure 2 56 System Telephone Number e Country Code Enter the coun
190. te control or on an incoming call Amber light appears on the front of the ViewStation The system is in a call This is normal Green light appears on the front on the ViewStation The system is not in a call This is normal Cannot enter the System Setup menus System is password protected Password has been forgotten Go to Diagnostics menu and perform a system reset This erases all your system settings except for your address book You may then enter a new password in the Security menu Be sure all your ISDN infomation has been recoreded before this process is initiated System starts in the Software Update screen System software is corrupt or not loaded properly Load system software on the ViewStation from your PC Polycom Inc 177 View Station User Guide Chapter 6 Audio Troubleshooting Symptom Cause Solution Not enough volume during a call Volume set too low on the ViewStation Turn up the ViewStation volume using the remote control Volume set too low on the monitor Turn up the volume on your monitor or external amplifier Microphone pod is too far from the speaker Move the microphone pod closer to the meeting participants No audio in a call Television monitor audio inputs not connected properly Check audio output on the Generate Tone screen under Diagnostics You should hear a 400 Hz tone emitting f
191. the original source audio as opposed to a coded digital signal that must be decoded at the far end View Station User Guide ARJ ARQ Audio Bandwidth Automatic Voice Tracking Bandwidth Bits per second bps Bonding Calls View Station User Guide Glossary Admission Reject Message In an H 323 environment the ARJ is the message from the Gatekeeper to an end point rejecting the end point s request to connect to another end point Admission Request Message In an H 323 environment the ARQ is the message to the Gatekeeper from an end point requesting a connection to another end point The audio frequencies that a device can handle This refers to the range of sound treble and bass or voices for speakerphones A feature on Polycom ViewStations that allows the camera to point towards the person speaking The data carrying capacity of a network connection used as an indication of speed For example an Ethernet link is capable of moving 10 million bits of data per second A Fast Ethernet link can move 100 million bits of data per second 10 times more bandwidth The amount of information that passes through a transmission line in one second A bit is one eighth of a byte In ISDN BRI transmissions bonding refers to joining the two 64 Kbps B channels together to get one channel of 128 Kbps www polycom com BRI Bridge CIF Client Conference Call Polycom Inc Glossary The IS
192. ti point video call To select sites in the video call use the right and left arrow keys on the remote control If there are more than three sites in the call scroll to the right to see the additional sites To select the actions to perform on the highlighted site use the up and down arrow keys on the remote control There are several chair control actions that any site in the multi point call can perform There are other chair control actions that only the site that currently has chair control can perform The following topics describe the different actions Actions Any Site Can Perform Any site in a multi point video call can perform the following chair control actions 120 www polycom com Chapter 3 Using the ViewStation Acquire chair Enables chair control for your site The other sites in the video call cannot acquire the chair until you release it If your site has chair control a small gavel is displayed in chair control mode If you try to acquire chair control while another site has it a message is displayed that tells you another site has chair control View Site Displays the selected site in the live window The View Site action overrides Presentation mode voice activated switching and any broadcaster actions from the chair It does not affect video at other sites Stop Viewing Site Causes your ViewStation to return to Presentation mode voice activated switching or broadcaster actions as set by the site
193. to the right of a speed and press the SELECT button to select that speed A red check mark appears on the Dialing screen when a speed is selected Polycom Inc 51 View Station User Guide Chapter 2 View Station User Guide O ptional Configurations DCP Video Network The DCP Video Network screen System Info gt Admin Setup gt Video Network gt DCP Video Network contains information entered during system setup The five user configurable fields are Country Code Choose the Country Code associated with the country where the ViewStation is used Area Code Choose the Area Code or STD Code where the ViewStation is used Number A Enter the primary DCP number assigned to the ViewStation Number B Enter the secondary DCP number assigned to the ViewStation DCP Switch Protocol Select the appropriate DCP switch protocols Contact the DCP provider to determine the DCP switch protocol DCP Dialing Prefix The DCP dialing prefix is used to access an outside line if the ViewStation is connected to a PBX DCP Video Numbers Country Code Area Code Number A Number B DCP Switch Protocol DCP Dialing Prefix Figure 2 22 DCP Video Network Screen 52 www polycom com Chapter 2 O ptional Configurations Call Preference The Call Preference screen System Info gt Admin Setup gt Video Network gt Call Preference shown in Figure 2 23 determines how a video call is made The two types of calls made are
194. try code assigned to the country in which the ViewStation is operating Area Code Enter the area or STD code for the ViewStation e Number Enter the phone number for the POTS line assigned to the ViewStation Room Phone Number Enter the phone number assigned to the room that contains the ViewStation Mute Auto Answer Calls e Checked The ViewStation mutes near site audio when an incoming call is automatically answered by the ViewStation View Station User Guide 88 www polycom com Chapter 2 Polycom Inc O ptional Configurations e Not checked The ViewStation sends near site audio to the far site when a call is automatically answered Sound Effects Volume Highlight the Sound Effects Volume field and press the VOLUME UP and DOWN keys on the remote control to select the audio levels of the ViewStation The sound effects volume level may be adjusted from 1 to 10 At each increment a tone notifies the user of the volume level System Telephone Number Country Code Area Code Number Room Phone Number Mute Auto Answer Calls Sound Effects Volume VCR Audio Out Always On Audio Quality Acoustic Plus 716 Figure 2 56 Telephone amp Audio Screen VCR Audio Out Always On Except ViewStation 128 e Checked When a VCR DVD or other similar device is connected to the VCR IN port the audio from that device is Always On e Not Checked When the a VCR DVD or other similar device is c
195. uide Chapter 2 O ptional Configurations of Server Gateway Preferences Number To move to ano To ch Figure 2 44 Global Address Screen ViewStation H 323 The Global Address Screen for the ViewStation H 323 with ISDN or DCP shown in Figure 2 45 has six icons e Server The Server screen is used to specify the IP address of the Global Address Book GAB server Preferences The Preferences screen is used to set the global address book display and dialing preferences Private NET The Private NET is not available at this time This feature will be available in a future release of the Global Management System e Gateway Number Gateway Number is not available at this time This features will be available in a future release of the Global Management System Dialing Rules 1 The Dialing Rules 1 screen is used to set network dialing rules Dialing Rules 2 The Dialing Rules 2 screen is used to set network dialing prefixes for different area codes See page 79 to configure your Global Address preferences for the ViewStation H 323 with Quad BRI ViewStation H 323 with Avaya DCP and ViewStation 128 View Station User Guide 76 www polycom com Chapter 2 O ptional Configurations Server Preferences Private NET d L A SA S I Kai B Gateway Dialing Rules Dialing Rules Number i 2 Tom 1e Figure 2 45 Global Address Screen ViewStations with ISDN and DCP The Global Address screen for the ViewStati
196. unit This number cannot be modified Model The ViewStation model type is displayed The User Setup and Admin Setup screens are discussed in Chapter 2 page 31 View Station User Guide The Diagnostics screen is used to check network statistics and perform various diagnostic tests The Diagnostics screen is located at System Info gt Diagnostics The following eight icons can be accessed through the Diagnostics screen e Network Statistics see page 173 172 www polycom com Chapter 5 Netw ork Stats Advanced Stats Call Status Polycom Inc System Information and Diagnostics e Advanced Statistics see page 173 e Call Status see page 173 e Color Bar see page 174 e Audio see page 174 e Near End Loop see page 174 e Far End Loop in H 320 call only see page 174 e Reset System see page 175 Network Advanced Call Status Color Bar Stats Stats 35 a Audio Near End Reset Loop System To select a diagnostic press gt Figure 5 2 System Diagnostics Screen The Network Statistics screen displays the network protocols and transmits and receives data speeds for video calls The Advanced Network Statistics screen displays detailed information about the status of your call Transmit and receive speeds are displayed for both audio and video during a video call The Call Status screen allows you to determine if one of the far site s ISDN channels consistently fails to connect If you highlight a
197. vely additional information is not required The GAB uses the following dialing rules when calling a public network or a private network Call From Call To Type of Call Placed Public Network Public Network Public Network Public Network Private Network Public Network Private Network Public Network Public Network Private Network Private Network Private Network The private network dialing rules are used to define a set of rules unique to the location of the ViewStation www polycom com Chapter 2 Polycom Inc O ptional Configurations Number of Digits in Extension Set the number of digits in the dialing extension This usually applies to systems that are connected to a PBX International Dialing Prefix Enter the prefix required to place international calls This prefix is automatically inserted before any international calls are made from the GAB This overrides the international dialing prefix that is normally set in the ViewStation Country Setup screen System Info gt Admin Setup gt General Setup gt Country Public Network Access Use Public Network e Checked The ViewStation can dial calls outside of the private network e Not Checked The ViewStation cannot place calls outside of the private network Public Network Dialing Prefix Enter a dialing prefix as required by the PBX to dial out to the public network This prefix is automatically inserted b
198. w Dialing Permits or denies the ability to place a video call from the ViewStation Allow User Setup Permits or denies access to the User Setup screen Maximum Time in a Call Sets the maximum time for a video call 35 View Station User Guide Chapter 2 O ptional Configurations Country Language System Name Auto Answer Allow dialing Allow User Setup Maximum time in call To change i ye to an item and Figure 2 3 General Setup Screen Country The Country field of the General Setup screen shown in Figure 2 3 allows you to specify country specific calling parameters for your location Click the Country field to access the Country Setup screen Figure 2 4 Country Country Code Area code required Phone International Access Figure 2 4 Country Setup Screen The fields in the Country Setup screen allow you to set local calling parameters e Country To select a country highlight the blue country text field and press the SELECT button on the remote control Scroll down the list of countries and highlight View Station User Guide 36 www polycom com Chapter 2 Polycom Inc O ptional Configurations the desired country The country code appears with the corresponding country e Area Code Required e Checked The ViewStation automatically adds the area code to the ISDN or DCP dialing prefix of calls placed from the ViewStation e Not Checked The ViewStation dials all calls as i
199. w polycom com Chapter 4 Using the ViewStation with a PC Local Address Book Anderson CG Austin Fx Documentation Austin FX Polycom Austin USA IP Select an address from the list SeaDog to view or dial Hang Up Retrast Figure 4 15 Place a Call from the Web Interface Screen There are two ways to place a call from the screen shown in Figure 4 15 e From the Local Address Book e Manual Dial From the Local Address Book Address entries added to the ViewStation address book appear in the upper right side of the call screen To place a call e Select a site from the upper left side of the screen e The selected site as shown in Figure 4 16 appears on the right side of the screen Select Call this Site The ViewStation calls the selected site Polycom Inc 151 View Station User Guide Chapter 4 Using the ViewStation with a PC Polycom Austin USA IP s lobby austin polycom com Line S n Call Ty Figure 4 16 Placing a Call e When a call is established the far site appears in the right monitor image as shown in Figure 4 17 POLYCOM Advanced Iraning Sateo Near Site Far Site Figure 4 17 In Video Conference Call View Station User Guide 152 www polycom com Chapter 4 Using the ViewStation with a PC Manual Dial To place a video call manually click on the Manual Dial tab on the top of the browser screen 1 Choose the method of call type ForH 323 calls Enter the IP or DNS address
200. work Interface Type e Video Comm Interface e Camera e MIC 1 Version e MIC 2 Version if present System Options The System Options screen shown in Figure 2 62 contains information that enables multi point features for the ViewStation and indicates that the multi point feature is enabled or disabled Key Enter the Multi Point Key to enable multi point calling This key is unique to each ViewStation Multi Point Figure 2 62 System Options Screen View Station User Guide 96 www polycom com Using the View Station This chapter describes how to use ViewStation functions Placing and Answering Calls Main Calling Screen Polycom Inc 2001 This section describes how to place and answer calls using the ViewStation When the ViewStation is powered ON the Main Calling screen is displayed The Main Calling screen is essentially the same for each ViewStation model with the exception of ViewStation type which is displayed in the upper left corner of the Main Calling screen The screen for the ViewStation H 323 is shown in Figure 3 1 Video Call Address Book pi Figure 3 1 ViewStation H 323 Main Calling Screen Note When the ViewStation is initially set up or when the system has been manually reset a series of setup screens appears to establish language country and system settings 97 View Station User Guide Chapter 3 Network Line Indicator View Station User Guide Using the ViewStation
201. y terminates after 60 seconds if no choice is made from the Call Hangup Choices screen 8 When the call ends the ViewStation displays a dialog box that allows you to save the number in your address book Once the number is saved to your address book this dialog box does not appear Placing a Video Call Using Speed Dial Use the speed dial feature to redial the last six dialed video call numbers Before a number is available for speed dialing the number must be in the address book 102 www polycom com Chapter 3 Using the ViewStation To place a speed dial call 1 From the Main Menu use the ARROW buttons on the remote control to select the Address Book icon The Speed Dial screen Figure 3 6 is displayed when the SELECT button is pressed Figure 3 6 Speed Dial Screen 2 The Speed Dial screen displays a maximum of six speed dial entries There are two ways to select an entry listed on the Speed Dial screen e Use the remote control s numeric keypad to select the number of the speed dial entry you want to dial The speed dial entry s number appears at the top left corner of the entry e Use the ARROW buttons on the remote control to highlight the desired speed dial entry corresponding to the number of the speed dial entry and press the SELECT button on the remote control To keep a specific entry on the Speed Dial screen do the following 1 Select a number 1 6 2 Press the button on the remote control A

Polycom ViewStation H.323 w/Quad BRI (221509011001) (2215090011001MR)

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