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Toshiba CIX Telephone User Manual

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1. Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones continued DKT3007 3207 SD eroen co pranane SD voice Mal Functions IP Telephones PER DST LST LIST Manage Personal Distribution Lists PERSONAL LIST LIST Personal distribution list 1 25 PM PM PREVIOUS Play the Previous message PREV MENU PREV Return to previous menu REC COMMENT COMM Record a list Comment RECORD REC Record REENTER Re enter automatic copy destination REENTER NAM REDO Re enter name or Exit REPLAY Replay current message REPLY RPLY Reply to the current message RE RECORD RREC Re record RESET PWORD RSET Reset Guest Password RETRN RECPT RTRC Set Return Receipt request On Off REVIEW REVW Review recording guest mailboxes REVIEW LIST REVW Review current list REV OPTIONS Review Option Settings SAVE SAVE Save the message recording changes SAVE MSG Save message Future Delivery Review SECURITY COD CODE Change Security Code SELECT NAME PICK Select name SEND MSG SEND Send and Return to Main menu SET DAY Set the Day 1 31 SET HOUR Set the Hour 1 12 SET MINUTES Set the Minutes 0 59 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Table 9 Soft Keys for Strata CIX Telephones continued Voice Mail Soft Keys DKT3007 3207 SD Taos SOL p DKTSOINGZIOSD voice Mall Functions IP Telephones SET MONTH Set up Month 1 12 SET YEAR Set up Year last two digits SPCL
2. Strata CIX and CTX IPT DKT Telephone back PE PHONE L CONFIG Leather ii 7893 08 07 DKT3014 3214 SDL LCD Features 6 This chapter shows how to use the DKT3214 SDL shown below large screen directory display and individual name searches TOSHIBA FRED S NO 3371 FEB 19 MONDAY 12 00 DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR DO000000 DKT3214 SDL Telephone Strata CIX and CTX IPT DKT Telephone 08 07 113 DKT3014 3214 SDL LCD Features Directory and Speed Dial Listings Directory and Speed Dial Listings The directory menu idle state is shown below TOSHIBA FRED S NO 3371 7 FEB 19 MONDAY 12 00 Ga co Direct Station Selection DIRECT SS ey Scrolling J System Speed Dial SYSTEM SD Directories Personal Speed Dial l PERSONAL SD Search by Direct Station Selection A EXTERNAL DIR E Initials System Speed Dial INTERNAL DIR E L Soft Keys 5860 Direct Station Selection This option displays all named stations in alphabetical order 1 o the DIRECT SS Soft Key to view FRED J NO 3371 Me My Sereen MAR18 MONDAY 01 35 2 To view the following page press the BOB T MORE Soft Key press PREVIOUS to DON U page back CAROL F FRED M CUST SERV GRAY W PREVIOUS MORE EXIT 3 To select someone from the list press the CALLING Soft Key next to their name The system 3200 calls that number 114 Strata CIX and CTX IPT DKT
3. Busy to an ext Press ext button 6021 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6021 tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6031 tone dial the dest ext no timer 08 60 tone No Answer to outside telephone no Press ext button 6031 tone outside line access code dest telephone no tone timer 08 60 tone Strata CIX and CTX IPT DKT Telephone 08 07 43 Advanced Operation Call Forward Table 2 Call Forward Procedure continued Feature Button Sequence Busy No Answer to an ext Press ext button 6041 dial the dest ext no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6041 outside line access code dest telephone no timer 08 60 tone Cancel Press ext button 6051 tone Call Forward Incoming Line Calls Forward incoming line calls only All Calls to an ext Press ext button 6013 tone dial the dest ext no tone All Calls to outside telephone no Press ext button 6013 tone outside line access code dest telephone no tone Busy to an ext Press ext button 6023 tone dial the dest ext no tone Busy to outside telephone no Press ext button 6023 tone outside
4. Press Do Not Disturb or 6092 hear Success Tone The LED lights goes out and DND mode is de activated Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Door Lock s Setting DND for Another Extension To activate DND for another extension Enter 6191 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This sets DND as if activated by the Primary extension on the target telephone To deactivate DND for another extension Enter 6192 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This removes DND from the target telephone To change your DND Pass Code Enter 670 hear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s Your telephone may have Unlock Door button s Each Unlock Door button is programmed to unlock a specific door Check with your System Administrator to find out the locations of your system s door phones and record them below Door Lock No Location Door Lock No Location 0 6 1 7 2 8 3 9 4 10 5 To unlock a door Press the specific Unlock Door button or 12 the Door Lock Number see above
5. sessesssesssssssssssssssressresresseessesssssssssssesssesstesstessesseessee 24 Hold mite e reto lo ias led td 26 Exclusive Hold aii ico leticia iio ceda n pta 26 Automatic Hold meros iria pasion lis patas fos eee atien e eiii katas 26 Consultation Holdes rt ereo cceta cosets Ais cos ansias diaria 26 Volume Control erete intree eent eienen E E dd il 27 LED Contrast AdjUSTMEN Sii N A A E EE 27 Basic SoftIPT Functions iii deidades 28 Start the SoltlPT ici a A dace ane ae e nhs dennis 28 Making a Callesin annn dosed a 28 Switching a Call to Your Headset ooooconncnnnccnoconocononcnoncnonanonononcnnccnnncnno a ei 29 Creating a Directory ui cian 29 Using the Directoryito Callate 29 Labeling Feature Buttons iii dois 30 Chapter 3 Advanced Operation Usme Y o r LEOD ai 31 SOLE CAE E A A E N E E E ESAE SEAT 32 Soft Key Examples eeun ni a n hen a a a aa ter oedema 33 ii Strata CIX and CTX IPT DKT Telephone 08 07 Contents Chapter 3 Advanced Operation Advisory Messages co hese ane ie Gen iene tae ie ene 34 Account Code Calls A ind 35 Verified Non Verified Account Codes ecccecssceessessseceeseceeceeceeceeeeesaeeeaeceeaeceeaeeeeees 35 Forced Account Codes iccreccsts arenes uon chien pias tek id 35 Voluntary Account Codes Verified Non Verified ooooonnconicnnocnnoncnononnncnancnanonaccnnacnannos 36 Alarm Notification Button sissisota pees i e rincon neds ias 37 Automatic Busy Real nicas sbareee rhstaes sotnc
6. Table 7 Phone Number Dial String Characters Entry Meaning 0 9 0 9 H End of Speed Dial Number when entering via access code 66 Escape x functions as an escape key indicating that the number immediately following represents something exceptional When is used as an escape character it consumes one Speed Dial digit Entering 7 to insert a seven second pause would use two of 32 characters k A pause from 1 9 seconds To pause longer than 9 seconds enter more pause 1 9 escape sequences Example To insert a 17 second pause press 98 A P displays denoting a pause in the SD number In this example you would see PP xk xis entered into the speed dial string K is entered into the speed dial string Long SD Numbers Up to 32 digits can be stored in one SD number bin If you exceed 32 digits the excess are stored in the next higher bin and consume the next sequential SD number You can dial the entire string by entering the original SD number All digits will be sent including those in excess of 32 If that were Speed Dial Number 100 Number 101 would no longer be available You are not prevented from storing a new Number 101 but if you do Number 100 will be shortened to 32 digits Strata CIX and CTX IPT DKT Telephone 08 07 67 Advanced Operation Tone Pulse Dialing Tone Pulse Dialing With some older Central Offices you may have to make calls on outside lines p
7. To return the Hot Desk phone or to log out 1 2 Dial the Pilot number from PDN on the phone Press to cancel the assignment OR 1 Ze Press the feature access button assigned for Hot Desk Press to cancel the assignment 124 Strata CIX and CTX IPT DKT Telephone 08 07 FeatureFlex Interactions The following table shows how the FeatureFlex Applications interact with other FeatureFlex Applications and some CIX features FeatureF lex FeatureFlex Interactions One Geek car hoidin ion Number Hot DESK Access Alarm Clock OK OK OK OK OK Screen Call OK OK OK See Note 1 OK Call Return OK OK OK OK OK Call Monitor OK OK OK OK OK One Number Access OK See Note 1 OK OK OK Hot Desk OK OK OK OK OK Phantom DN No FeatureFlex features can be assigned to a Phantom DN Conference Transfer OK See Note 2 OK OK See Note 2 OK Multiple Appearances OK OK OK See Note 3 OK OK All Call Forwarding OK See Note 4 OK OK See Note 4 See Note 5 Busy Forwarding OK See Note 4 OK OK See Note 4 OK Auto Attendant OK See Note 6 See Note 6 See Note 6 See Note 6 OK Strata CIX and CTX IPT DKT Telephone 08 07 125 FeatureFlex FeatureFlex Interactions 126 Notes 1 Call Screen and One Number Access ONA should not be assigned to the same phone If a phone has ONA registered and one of its destinations has Screen Call registered then when a call is routed b
8. Note If you reprogrammed the button functions per the instructions in the user guide you cannot manually exit from programming mode Just wait a few seconds for the system to time out and the SoftIPT will return to idle 3 To exit user programming mode wait 15 seconds and programming mode will exit automatically To change Feature Button Labels on the SoftIPT 1 Click the Setup icon wrench 2 From the Softphone Setting window shown right type in button labels eight characters max click OK SoftIPT Setting Phone NO E Node For local calls dial 9 For long distance calls dial 31 o A ir Can enter labels to Line line Wine fime rename Lines 1 9 Ca Feature Buttons line3 lines Dne flinez Line 1 Liner Intercom Intercom IPU IP Address 159 119 114 15 Network Intel R PRO 100 VE Network Connection Deterministic Network E MV Popup window Assign headset use to Line 9 Key M Automatic Startup TOSHIBA SoftIPT Version 01 05 0005 Cancel 30 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation 3 This chapter gives you more details about your IPT2000 series and DKT3000 3200 series telephone s advanced functions Using Your LCD If your telephone has an LCD use this section to learn more about its functions In its idle state the LCD is a desk clock and calendar When you are on an outside call the call duration displays A on the LCD re
9. e Ifyou press 3 it asks you to enter the extension number and then record an announcement After you record the announcement you have the following options To review press 1 To re record press 2 To append press 3 Strata CIX and CTX IPT DKT Telephone 08 07 123 FeatureFlex One Number Access To cancel recording press 4 To save press 9 Pressing 9 saves your announcement then voicemail transfers the call to the extension you entered Voice mail plays your announcement to the caller and the transferred destination starts ringing If you press 4 you can enter the extension you want to transfer the call and voice mail will transfer it to the destination One Number Access This feature requires My Phone Manager refer to the Strata CIX My Phone Manager User Guide for My Phone Manger user instructions Hot Desk Hot Desk enables a user to use a shared office telephone with his her own directory number In order to use this FeatureFlex application the feature must first be assigned to the extension by your System Administrator using either eManager or the My Phone Manager program To log into the Hot Desk phone 1 nA BR WN Dial the Pilot number from PDN on the phone get this number from you System Administrator The phone prompts you to enter the new extension number Press Example Enter 4001 The system prompts You entered 4001 if this is correct press 1 You are now logged in
10. Advanced Operation Off hook Call Announce Off hook Call Announce Off hook Call Announce OCA enables you to complete a call to a busy digital telephone Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad The destination telephone must be programmed to accept an OCA The announcement may be delivered over the handset or the speaker Handset OCA Announce can operate on any digital telephone Speaker OCA requires the addition of a special circuit board inside the DKT speakerphone To make an OCA call Manual Dial an extension When you hear busy tone press 5 and after one long tone you can talk through the speaker of the destination telephone The person you are calling has answering options described below Automatic If your telephone and the extension you are calling have been programmed for Automatic OCA you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing 5 gt To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station is calling Press Mic to toggle between the new and original callers You talk to the new caller for as long as you hold down Mic When you release the button you return to the original caller In both cases neither caller can hear the other Your LCD indicates which station or CO line you
11. Strata CIX and CTX IPT DKT Telephone 08 07 IPT2010 SDC ACO Hold ACO Hold You can use the Hold button when using the ACO and CIX service If you have ACO button auto hold enabled in 3 6 9 programming the following interactions occur The default is No auto hold This default can be changed by performing Step 7 on page 87 Table 11 Auto hold Enable Interactions Case Action Cases when you press Number ACO Button feaction 4 When you are on a CIX call and you CIX call is placed on Hold You can return press the ACO button to the CIX call by pushing the held call When you are on a Conference call and 2 you are the Conference Master and you Conference call is placed on Hold press ACO button When you are on a Conference call and 3 you are the Conference member and you You are cut off from the Conference call press ACO button Your local CO line is not connected and a 4 you press ACO button No operation No Dial tone You are making an outgoing CIX call and i 5 you press the ACO button Your outgoing call gets disconnected While dialing to transfer a CIX call and you The CIX caller is placed on Hold and after 6 haven t completed the dialing and you you have completed your ACO call the press the ACO button CIX system will recall you 7 When you place a CIX call on Hold and The CIX call is in Exclusive Hold press ACO button All interactions occur only when you have ACO Auto
12. User Programming One Touch Buttons Table 15 Special Characters Entry Meaning Indicates stop The One Touch button blinks rapidly and stops the delivery of x Hold the remaining digits in the string until it is pressed again Multiple stops can be programmed into one string Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause 1 9 enter 9 8 The display of a pause in the Speed Dial Number shows a P without specifying the duration In this example you would see PP xK K Example of Special Character Usage To create a One Touch for Park and Page under one button program the following sequence under the One Touch button gt CNF 33 HOLD FB1 30 CNF puts the caller on hold and gets new dial tone 33 code to park call x this special character outputs a single which will select an available orbit and display the selected orbit on the phone HOLD This special character is a Stop The dial string pauses and enables the user to view the selected orbit on the display The dial string will restart from this point when the One Touch button is pressed again FB1 gets new dial tone on the PDN 30 code for All Call Page which allows the user to page the location of the orbited call To Use a One Touch Button Press the One Touch button Setting Cha
13. You can store names with Personal Speed Dial numbers These names will display as Soft Keys that can be used for dialing with the Personal SD directory on the IPT2008 SDL telephone Note Speed Dial bins locations must be assigned to your IPT2008 SDL telephone by your System Administrator before you can store names Your System Administrator can also associate names with Station Speed Dial numbers To assign Station Speed Dial names 1 Enter User Programming Mode by dialing 9876 or press Program 2 Press Spdial SPEED DIAL MODE displays on the LCD 3 Enter a Speed Dial location number 100 199 depending on system programming Strata CIX and CTX IPT DKT Telephone 08 07 97 IPT2008 SDL LCD Features Directory and Speed Dial Listings 4 Enter the telephone number to be stored If you normally a dial line access code such as 9 and or and area code enter the codes before the telephone number gt o o Example Press the for A Press the again for B etc Refer to the table for other characters 5 Press Spkr then input the name that will appear in the Personal SD directory nine characters max 6 36 23 23 We You can enter alphanumeric characters from the dial pad shown right and in Table 12 To move one character to the right press the RIGHT Soft Key To add a space press the RIGHT Soft Key twice e To backspace delete previous character press the LEFT Soft Key
14. Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre determined account code To use Destination Restriction or Traveling Class Override 1 Press 471 Confirmation tone plays and the LCD shows Enter OVR Code 2 Enter the trunk access code or LCR access code 3 Dial the external telephone number Strata CIX and CTX IPT DKT Telephone 08 07 61 Advanced Operation Paging Class of Service Override By dialing a Class of Service COS Override code a user can change a station s set of privileges to one associated with the override code When the call is terminated and another is attempted from the same station the original COS is applied This allows selected users to override restrictions that are placed on any telephone in the system To perform Class of Service Override 1 Access a Primary or Phantom DN You hear dial tone and the LED flashes at the in use rate 2 Press 471 Dial tone stops Your LCD prompts you to enter a code 3 Enter the COS Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See your System Administrator 4 Dial a telephone number Privacy Override This
15. dial tone Dial the extension where the call will be transferred You can remain on the line and announce the call or immediately blind transfer the call Note If the privacy option has been disabled then if you use a Line button when you transfer the call the LED will flash red until the receiving party answers While the LED is flashing you can press Line button to return to the call If the receiving party answers the call the LED turns solid red and you cannot reconnect to the original caller During call transfer you can connect all three parties by pressing your flashing extension button or Cnf Trn e Ifyou get voice mail you can leave a message or hang up and let the transferred caller leave a message e Ifyou hear a long single tone then announce the call over the called telephone s speaker Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn 2 Enter 407 3 4 Hang up and the caller is connected to the VM mailbox This feature does a blind Enter the VM mailbox number usually the same as the extension number transfer to VM To transfer a call directly to VM with a DSS button 1 2 3 While on a call press Cnf Trn Press the DSS button Hang up and the caller
16. press an extension button You hear dial tone and the LED flashes green in use 2 Press 15 hear three tone bursts then enter the door phone number 01 24 depending on system size A two way talk path exists between your telephone and the door phone The door phone will not ring You can audibly monitor the area around the door phone To call from a door phone 1 Press the door phone button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the direction of the door phone Echo Cancellation If you hear echo on your IP telephone tap either Vol A or Vol y once to cancel the echo Emergency Call To make an emergency call dial 911 Emergency Monitoring Station Your system may have one digital telephone assigned as an emergency monitoring station If your telephone has this assignment your line LED will flash green when someone makes a 911 call When you answer the call you can listen in and participate in the conversation See your System Administrator for more information on this feature Strata CIX and CTX IPT DKT Telephone 08 07 57 Advanced Operation Emergency Ringdown 58 Emergency Ringdown If a station remains off hook for a programmable period it can be automatically treated as an Emergency Call and directed to an emergency destination The station may have partially dialed a number or have
17. 412 Hang up Network Access Code Private Network 8 Private Network No Night Ring Answer Ext button 5 39 Off hook Call Announce or Busy Override Voice First 2 Tone First 1 21 12 or 5 depending on programming for your phone Override Busy Do Not Disturb After reaching a busy or DND station press 2 Executive After reaching a busy station press 3 Paging Page All Groups Ext button 30 Page Individual Groups Ext button 31 Page Zone No 01 08 Emergency Page Individual Group Ext button 38 Group Number Emergency Page All Groups Ext button 37 Answer for External Group Page Ext button 5 36 Page Zone No 01 08 Repeat Last Number Dialed Ext button x 0 Strata CIX and CTX IPT DKT Telephone 08 07 Table 16 User Programming Feature Codes Feature Access Codes continued Feature Feature Access Code Sequences Speed Dial Storing an SD number Station 66 nnn Phone No nnn 100 199 SD bin numbers System 66 nnn Phone No 2 nnn 200 999 SD bin numbers Speed Dial Dialing a stored SD numbe r Station Spdial nnn nnn 100 199 Station SD bin numbers System Spdial nnn nnn 200 999 System SD bin numbers Start Application Travelling Class Override Enter Code 471 then dial number enter LCR code if required
18. Add Remove Depending on your selection one of the screens below displays User 200 E Headline Story al back PE PHONE LCONF IG ICompar ME 7883 Toshiba Add Company News Toshiba User 200 01 20 See s Candy Sale Remove back PE PHONE CONFIG Acompar Ml 7884 Remove Company News To Change or enter a new date on the Add Company News screen 1 2 3 4 5 Use the navigation Y arrow button to select the day year Press the Left soft key corresponding to the Month Press Enter Oval Navigation center button Use the navigation W arrow button to select the month Press the navigation arrow button to move to the Day Year Strata CIX and CTX IPT DKT Telephone 08 07 109 IPT2008 SDL LCD Features Info ManagerTM 110 To enter the Headline Story 1 Press the right softkey corresponding to Headline 2 Press to enter the Alpha mode 3 Use the letters on the dial pad to enter the headline Weather You must have administrative privileges to add or remove Weather 1 From the Options screen press the Configure soft key Press the Content soft key The first screen is Stock Quote Press the next soft key The Add Remove Company News and Weather screen displays Press the corresponding Add or Remove softkey Toshiba User 200 01 20 See s Candy Sale There will be a See s Candy Sale Tomorrow
19. America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata is a registered trademark of Toshiba Corporation Stratagy is a registered trademark of Toshiba America Information Systems Inc Trademarks registered trademarks and service marks are the property of their respective owners Do not use cleansers that contain benzene paint thinner alcohol or other solvents on the telephone s rubber feet The color of the rubber may transfer to the desk or mounting surface TOSHIBA AMERICA INFORMATION SYSTEMS INC TAIS Telecommunication Systems Division License Agreement IMPORTANT THIS LICENSE AGREEMENT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU YOU AND TAIS CAREFULLY READ THIS LICENSE AGREEMENT USE OF ANY SOFTWARE OR ANY RELATED INFORMATION COLLECTIVELY SOFTWARE INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT DO NOT INSTALL COPY
20. DKT3000 3200 series Telephones LCD Display LCD Control Buttons Soft Keys Flexible Buttons Fixed Buttons Microphone Location DKT3220 SD Telephone Fixed Buttons The fixed buttons on your telephone enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics 10 Strata CIX and CTX IPT DKT Telephone 08 07 Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your System Administrator for button assignments Line Buttons You may have buttons designated as Line and or Pooled Line Grp which enable you to directly access outside lines Pooled Line Grp enables you to access available CO Lines from a group of lines appearing under one button Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows CF ALL 202 203 Desk Clock and Calendar in idle ee a A A A mode LCD Control ca ocd El Buttons Soft Keys SK1 SK2 SK3 sk call Mode Page Scroll Feature e Call Duration during an outside e Operational Advisory and Notification messages LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature See
21. FUNCT SPCL Special Functions SND ALL FAX FAXN Send All Fax in folder to fax dev SND THS FAX FAX1 Send Current Fax to fax device SPCIAL SEND SPCL Special Delivery Options START TIME Set copy Start Time STOP STOP End recording URGENT MSGS Copy Urgent Messages USER OPTNS OPTN Change User Options YES Resume playback Strata CIX and CTX IPT DKT Telephone 08 07 75 Advanced Operation Call Recording 76 Call Recording While on an active call a station user can record the conversation and store it in a Stratagy voice mailbox Recordings can also be paused or restarted Depending upon the options selected by your System Administrator you are given either a manual method of recording that allows you to designate the mailbox where the recording will be sent or an auto method that automatically sends the recording to a predefined mailbox that is assigned to the phone you are using This may be your personal mailbox Note Ask your System Administrator which method to use when recording a call This feature requires the presence of a Record and a PS RES Pause Resume button on your telephone Feature codes are not available Important Stratagy ES mailboxes have a definable time limit on the length of a message can be If you plan on making lengthy recordings see your System Administrator so your message recording time can be properly defined Torecord a call 1 With a call in progress press Record If you are using t
22. G N L language changes 133 language code 58 LCD large screen 113 3200 series buttons 5 11 contrast 27 LCD control buttons 5 LCR dialing out 133 LED indicators 136 line access 13 automatic selection 14 buttons 13 ringing preference 14 line button 13 20 making a call 15 message waiting 18 133 message waiting light on another telephone 19 on phantom ext MW 19 messaging advisory 134 Mic button 19 microphone 82 microphone cut off 58 59 129 Msg button LED 18 N names storing speed dial 97 116 names entering 98 117 network access 134 networked systems and stations 77 151 Index O S night ring answer 134 night transfer button 142 O off hook call announce OCA 59 134 one touch button 130 131 outside line access 13 override access codes 134 busy 60 call forward DSS 142 class of service 62 do not disturb 60 executive 61 privacy 62 travelling class 135 override calls 60 P paging 49 142 access codes 129 134 park 132 park in orbit 48 park in orbit 48 personal speed dial 66 96 115 pickup 49 pick up group calls 49 pooled line group 13 privacy 64 override 62 private network access 134 programming buttons 129 R redial 20 repeat last number dialed 134 152 return call 122 ringing distinctive settings 53 line preference 14 ringing line preference 17 ringing repeat 143 S screen call 123 signa
23. Line Connection 90 Local CO Line Circuit Quick Test This procedure is a quick test to verify the CO Line connection and correct IPT2010 SDC ACO operation In normal operation the ACO indicator is dark when the ACO line is not in use red when the ACO is used by another station and green when the ACO is in use at this station The ACO indictor that is lit a steady red when the ACO is not in use indicates no CO Line connection or a faulty CO Line circuit Note The IPT2010 SDC does not require a LAN connection for this test 1 Apply power to the IPT2010 SDC POE or local AC adapter The ACO button will LED will be red Plug in the local CO Line connection A functional line will cause the ACO indicator to go dark Lift the handset then press the ACO button Verify that the ACO indicator lights green and dial tone is heard Dial a local telephone number Verify two way speech Place the handset in the IPT2010 SDC and verify that the ACO indicator goes dark Strata CIX and CTX IPT DKT Telephone 08 07 IPT2008 SDL LCD Features 5 This chapter shows how to use the IPT2008 SDL shown below large screen display LCD Display TOSHIBA a PE No 301 me py SK4 Aug 09 Monday 10 23 Soft Keys y aieas celo Soft Keys SK f O System SO Int 0RD O Personal SO CA PHONE CONF IG WEB Handset LCD Control Buttons Soft Keys Navigation Buttons D
24. OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS THIS SOFTWARE IS LICENSED FOR DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END USERS PURSUANT TO THIS LICENSE AGREEMENT 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a personal non transferable and non exclusive right to use the copy of the Software provided under this License Agreement You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location Modifying translating renting copying distributing printing sublicensing transferring or assigning all or part of the Software or any rights granted hereunder to any other persons and removing any proprietary notices labels or marks from the Software is strictly prohibited except as permitted by applicable law you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief without notice against you or any other person in possession of the Software You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS upon demand Furthermore you hereby agree not to create derivative works based on the Software TAIS reserves the right to terminate this license
25. PR PHONELCONF G 1S 7879 Toshiba User 200 Company News Add Remove Weather Add Remove back E PHONE LCONF IG Confi guia 7885 Strata CIX and CTX IPT DKT Telephone 08 07 To add a Weather destination 1 2 3 Complete steps 1 3 above Press the Add soft key Select a State shown right Use the A or V arrows to scroll to the appropriate location 4 Press the soft key next to the location Press the Find soft key Press the soft key next to the location that displays Select the city or location you wish to see by using the navigational buttons 8 Press the Enter button on the selection 9 Press the Add soft key to add the city for the Strata CIX and CTX IPT DKT Telephone weather you want displayed shown right 08 07 Toshiba User 200 back PB PHONE LCONF IG Weather it 7892 Toshiba User 200 Adak ls MAF back PR PHONE LCONF IG Weather mt 7891 111 IPT2008 SDL LCD Features Info ManagerTM 112 To remove a Weather destination 1 From the Options screen press the Configure soft key Press the Content soft key The first screen is Stock Quote Press the next soft key Press the remove soft key Select the city or location by using the navigational buttons Press the Enter button on the selection Press the Remove soft key Toshiba User 200 Alturas was 000 CA Y Remove
26. Page You can make an All Call Page to telephones assigned to the All Call Page Group Stations are assigned to the All Call Page Group in system programming To make an All Call Page 1 With the handset off hook press All Call Page or dial 30 This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page 1 Lift the handset off hook dial 5 36 2 Enter the Page Zone Number 01 08 depending on your telephone system Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices To make an Emergency Page lift the handset off hook dial 37 To make an Emergency Page to a group lift the handset off hook dial 38 and enter the Group number Strata CIX and CTX IPT DKT Telephone 08 07 63 Advanced Operation Privacy Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time Privacy applies to multiple appearances of extensions Phantom extensions outside Lines and outside Line Group buttons The application of Privacy to individual telephones is controlled in system programming By default the system is private If you are in a conversation another telephone with an appearance of the line on which you are talking cannot intrude unless that telep
27. SUBJECT MATTER OF THIS LICENSE AGREEMENT Toshiba America Information Systems Inc Telecommunication Systems Division 5932 9740 Irvine Boulevard Irvine California 92618 1697 United States of America DSD 020905 Toshiba America Information Systems Inc Telecommunication Systems Division End User Limited Warranty Toshiba America Information Systems Inc TAIS warrants that this telephone equipment manufactured by Toshiba except for fuses lamps and other consumables will upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition be free from defects in material and workmanship for twenty four 24 months after delivery except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS s website Products which are not manufactured by Toshiba but are purchased from Toshiba will be subject to the warranty provisions provided by the equipment manufacturer unless TAIS notifies the end user of any additional warranty provisions in writing This warranty is void a if the equipment is used under other than normal use and maintenance conditions b if the equipment is modified or altered unless the modification or alteration is expressly authorized by TAIS c if the equipment is subject to abuse neglect lightning electrical fault or accident d if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer e if the equipment s
28. Strata CIX and CTX IPT DKT Telephone 08 07 27 The Basics Basic SoftIPT Functions Basic SoftlPT Functions See Chapter 1 The Grand Tour page 6 for an overview of the SoftIPT Start the SoftIPT Ona PC double click on the SoftIPT icon on your PC desktop Ona Pocket PC click Start gt SoftIPT Making a Call To make a call 1 Click Speaker then select the on screen dial pad buttons to dial a call 2 When connected to a call you can select any of the call buttons such as Redial Hold or Conf 3 Click Speaker to end the call Note Do not use BGM 490 on the SoftIPT It conflicts with incoming calls 28 a SoftiPT i Strata CIX and CTX IPT DKT Telephone 7797 08 07 Switching a Call to Your Headset You can switch a call from your IPT2010 SD IPT2020 SD or DKT3000 3200 series digital telephone to the SoftIPT by placing the call on Hold and using the Call Pickup feature 1 Press Hold on your digital telephone The Basics Basic SoftlPT Functions 2 On the SoftIPT dial 5 72 the extension number of your digital telephone Note You can also add this dialing string to a flexible button on your SoftIPT phone as a One touch Speed Dial button for ease of call switching Creating a Directory You can create a directory with MS Outlook 2002 2003 not Outlook Express 1 Open MS Outlook 2002 2003 2 Double click on the Contacts icon click on the New contact i
29. Telephone 08 07 DKT3014 3214 SDL LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection described above 1 Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen 2 To view the following pages press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number and displays its directory information Internal Directory and External Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 13 on page 117 for instructions on entering letters numbers and punctuation from the dial pad 1 Press the INTERNAL DIR or EXTERNAL DIR Soft Key to view the first screen FRED Y NOA INPUT THE NAME EXIT FIND 2 Begin by entering the name see Table 13 on page 117 and pressing the PRED NO 3371 FIND Soft Key B LEFT RIGHT EXIT FIND Strata CIX and CTX IPT DKT Telephone 08 07 115 DKT3014 3214 SDL LCD Features Directory and Speed Dial Listings 116 If you entered B all names beginning with B
30. ability to display names and telephone numbers of outside incoming callers TOSHIBA j LCD Control Buttons Handset Soft Keys SK Dial Pad Flexible Buttons Fixed Buttons Microphone Location IPT2020 SD Telephone 2 Strata CIX and CTX IPT DKT Telephone 08 07 The Grand Tour IPT2000 series Telephones Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics Voice Mail envelope Speed Dial lightning buttons Volume Control Mircrophone Speaker Redial U turn button Hold red button Cnf Trn Conference Transfer _ 3 people 2 people Note The IPT Fixed Buttons work the same way as the DKT telephones however on the IPTs fixed buttons have been replaced with button icons Strata CIX and CTX IPT DKT Telephone 08 07 3 The Grand Tour IPT2000 series Telephones Flexible Buttons Your IPT can have 10 or 20 flexible buttons Figure on page 2 and the DKTs can have either 10 14 or 20 flexible buttons that can be programmed to do many button functions including Line is used to access an outside line Primary Extension is your extension button Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button Feature Access Buttons enables you to store features onto a single button One Touch Buttons are used for storing Speed
31. are connected to To answer a Speaker OCA call Note This feature is not available on the IPT2010 SD 1 While you have a handset call in progress and you hear one tone this indicates that a second station is calling The second caller connects to the speaker in your telephone The Spkr LED flashes and the Mic LED lights You will be speaking to the first caller through your handset and the second caller through the microphone 2 To turn off your microphone speaker to the second party you can press Mic or Microphn Cut off the Mic LED turns Off You will no longer be talking to the second caller although he she can still speak through your speaker 3 Press Mic or Microphn Cut off again to reconnect to the second caller You can toggle as often as you choose If you do not want the first caller to hear your conversation with the second caller cover the mouthpiece of your handset Strata CIX and CTX IPT DKT Telephone 08 07 59 Advanced Operation Override Calls Override Calls The available override features are Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting The Busy Override BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered This option applies to the station receiving the muted ring The muted ring can be sent to the telephone speaker or to the telephone handset headset and
32. as E nodo las aE eE E aeaa 5 SottlP Batuta e E it ici 6 SOMmIPT Icons ui Rocas 7 PDA a da T DKT3000 3200 series Telephones inene avis hese ri e E e 8 ERE Buttons avis n eena intii E ir s 10 Flexible Buttons catarata aia 11 Liquid Crystal Display nl i a A ee ee a ieee eS 11 Chapter 2 The Basics Important Read FllStiuiiasiiat laicas islas beast sepedU alesse eestbeane 13 What s My LIMP cosida dorar R a E E nial Era a REET 13 Which Outgoing Incoming Call Features Do I Have c oooconnccnnccnocconcconncnnnonnnonnnconacnacnno 14 Making a Call A ds 15 A eG ee ae eee a i ies Rena esa a iiA 15 Strata CIX and CTX IPT DKT Telephone 08 07 Contents Chapter 3 Advanced Operation SPkr BUOM esc secs cs esetectes A AI hehe ae 15 HA aa 15 Dial Dire AN 16 Answering a Calla A ee RU LW a es 17 A ANNO 17 E RR 17 Handsfree AnsWerbackK eiiinjnisin carol lila laicas 17 Switching Between Handset and Speakerphone oooooonnnnccnoncccnnccnoncnonnnanonncnnnncconnnonnncn ns 17 Message Wari said lead tetas 18 Responding to a Lit Msa LED cuco asocio pins is sic 18 Turning On Off MW LED on Another Extensi0N oonoccncccnnnnooncnonconcconacnnnonanonaccnnccnnannos 19 Microphones ios rin rt iras 19 Call Transfer ii tias 20 Conference Calcular atascada 22 Adding Voice Mail to a Conference ee eeceeeceseesseceseceseeseeeeaeesaececeeeeeeeeeaaeeaaeeseenes 23 Connecting Two Outside Lines rset notre i irai aeneis 23 Conference Add Split Join Drop
33. as in world wide web use w wb w 9 Enter the web address press Enter the cursor disappears 10 Use the W to click OK then press the OK soft key Strata CIX and CTX IPT DKT Telephone 08 07 99 IPT2008 SDL LCD Features Web Access 100 Enter Address Xx tu j Reload Back A e Stop Forward IPT2008 SDL Web Application Icons Table 12 Dial Pad Alphanumeric Characters Dial Number of times to press the dial pad button h 2 B la s e V Is J 1 space 2 a b c A B C gotoa 3 d e f D E F gotod 4 g h i G H goto g 5 j k l J K L goto j 6 m n o M N O gotom 7 p q r s P Q R S goto p 8 t u v T U V goto t 9 w x y Zz W X Y Z gotow O 1st 0 2nd A amp i O 3rd lt gt O 4th goto Press Vol W button to back space Press O for all punctuation marks Press to toggle between Alpha and Numeric modes Press to enter a period Strata CIX and CTX IPT DKT Telephone 08 07 Info Manager IPT2008 SDL LCD Features Info ManagerTM These applications can be used with the IPT2008 SDL telephone or a PC with a web browser Info Manager Administration details can be found in the Strata CIX Programming Manual Volume 3 Application and Implementation To Login 1 Follow the steps To access the web on page 99 2 After you enter the IP Address of the Web Server the Login screen d
34. can show up to three station messages for your extension and three for each additional phantom extension that you may have Press Msg then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continues to flash red After answering the message s place the handset back on hook If the Msg LED continues to flash you have more messages repeat Steps 1 3 above to retrieve them Voice mail devices turn off the LED LCD indications after a short delay after you checked all messages To manually turn off your Msg LED press your extension button then press 409 Do this step for each message received Strata CIX and CTX IPT DKT Telephone 08 07 The Basics Microphone Turning On Off MW LED on Another Extension If you call an extension and it s busy or there is no answer you may be able to light that extension s Message Waiting LED and enable that extension to call you back The ability to perform this feature is set in system programming 1 Dial an internal extension You hear busy tone or there s no answer 2 Press Msg or 7 The Msg LED flashes red on the called telephone At your telephone the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light Example MW SET TO 3620 If you decide to cancel the Message Waiting light at this point press Msg or 7 again while ring over tone is playing and the light w
35. for A M and 2 for P M The Alarm button now displays a green light Strata CIX and CTX IPT DKT Telephone 08 07 Voice Mail Call Monitor Using the flexible Call Monitor button on your telephone you can listen to a caller while the caller records a message in your voice mailbox You can also answer the call while the message is being recorded When the call is picked up the message recording stops To enable and disable Call Monitor on your telephone 1 While on hook press the idle Call Monitor button You hear the voice prompt Enter your security code 2 Enter your voicemail password maximum of 16 digits numbers 0 9 LCD displays Talk to xxx where xxx voice mail port DN 3 Press You ll hear the voice prompt Call Monitor Enabled The LCD now displays Logged into VM briefly and then displays the original information The Call Monitor LED light turns solid green Press the Call Monitor button to disable Call Monitor The Call Monitor LED will turn off To monitor a call using Call Monitor 1 The flashing green Call Monitor button indicates that a message is being recorded in voice mail 2 Using the speakerphone press the Call Monitor button The Call Monitor LED flashes red You can hear the caller leaving the message but the caller cannot hear you The LCD displays Monitoring VM xxx where xxx Caller s DN 3 To talk to the caller press the Call Monitor button ag
36. in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS 4 Limited Warranty THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY 90 DAYS FROM THE DATE OF DELIVERY TO YOU 5 Limitation Of Liability TAIS ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINE
37. line access code dest telephone no tone No Answer to an ext Press ext button 6033 dial the dest ext no tone timer 08 60 No Answer to outside telephone no Press ext button 6033 outside line access code dest telephone no tone timer 08 60 Busy No Answer to an ext Press ext button 6043 dial the dest ext no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6043 outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s CF pass code in order to do this CF Pass Codes are created in system programming All Calls to an ext Press ext button 6012 tone dial the other telephone s ext no enter other telephone s CF pass code dest telephone no tone All Calls to outside telephone no Press ext button 6012 tone dial the other telephone s ext no enter other telephone s CF pass code outside line access code dest telephone no tone Busy to an ext Press ext button 6022 tone dial the other telephone s ext no enter other telephone s CF pass code dest telephone no tone Strata CIX
38. outside line calls from the DADM or DSS console as you would from a digital telephone To answer an incoming outside line call to a DADM or DSS Console press the flashing Line Speed Dial Your DADM or DSS console may be equipped with SD Speed Dial buttons that can be programmed to dial telephone numbers or to access features SD buttons on either the DADM or DSS console function like SD buttons on digital telephones Strata CIX and CTX IPT DKT Telephone 08 07 141 ADM DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console SD if programmed on either the DSS console or the DADM can be used for page announcements See All Call Page on page 63 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the unit activated to perform this function Among other applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press Cnf Trn or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure ass
39. sec On 1300 1780 Hz 3 sec Off repeat 18 860 1180 Hz 0 5 sec On 1300 1780 Hz 1 sec Off repeat Strata CIX and CTX IPT DKT Telephone 08 07 53 54 Advanced Operation Do Not Disturb Do Not Disturb If your station is in Do Not Disturb DND mode internal external and transferred calls do not ring your station and Off hook Call Announce calls are denied You can continue to make calls while in the DND mode When originating a call in DND mode you will hear a short burst of interrupted dial tone followed by continuous dial tone You can start dialing at any time during either tone If you put your Primary extension into DND mode all calls to that telephone are rejected If your extension is set for Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for the entire station To activate DND on a non Primary extension Press the desired extension appearance and Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for that extension on your telephone To deactivate DND
40. speaker To use Busy Override After reaching a busy station press 2 A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station you have called is in the DND mode OCA is possible to DND stations from stations that are programmed for DND Override To use DND Override After reaching a station in DND mode press 2 A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number you have overridden Your LCD displays DND OVR DENY if the station you called denies DND Override 60 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Override Calls Executive Override Executive Override enables you to enter an established conversation Your telephone can also be programmed to block Executive Override from other telephones To perform Executive Override After reaching a busy station press 3 Or if you have an LCD telephone use the OVRD Soft Key You enter a conference with the busy station and the party to whom he was talking The called parties may hear an optional tone signal prior to your entering the conversation
41. to LCD telephones only Programming Feature Buttons Digital telephone users can use the programming mode for customizing their Toshiba telephones without the aid of an Administrator or Service Technician The User Programming mode is accessed with a Program button assigned to a Flexible Button or through an access code User Programming enables users to customize these features Flexible Buttons Toshiba telephones have 10 14 or 20 Flexible Buttons to which the user can assign any one of approximately 50 different features DND ACB Release etc Once assigned to a button the feature is accessed by pressing that button Some of the types of feature buttons that users can set on their telephones include Strata CIX and CTX IPT DKT Telephone 08 07 127 User Programming Flexible Button Codes e Call Forward Users can set the Call Forward CF destination and CF No Answer timer for the CF buttons e One Touch Users can set speed dial and custom feature access code sequences for One Touch buttons e Background Music Users can select Quiet Tone or the music source up to 15 that will play on their telephone s speaker when they activate the BGM button Note Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed In addition to the Programming Mode an advanced programming function enables your System Administrator to individually turn On Off the teleph
42. 10 SDC when lightening is forecast Strata CIX and CTX IPT DKT Telephone 08 07 79 IPT2010 SDC Making and Answering Calls Making and Answering Calls Notes e The ACO button FB10 is the top button on the telephone unless it has been repositioned in programming e The CIX Extension button is the bottom button on the telephone unless it has been repositioned in programming gt To make a call from your local ACO service 1 Press the ACO button to receive local dial tone 2 Lift the handset and dial the telephone number To answer an ACO call Press the ringing ACO button gt To make a Call from your CIX Telephone System Line 1 Lift the handset or press your CIX Extension button to receive CIX system dial tone 2 Dial 9 plus an external telephone number To make a Call to another extension in the CIX Telephone system 1 Lift the handset or press your CIX Extension button to receive CIX system dial tone 2 Dial the extension number 80 Strata CIX and CTX IPT DKT Telephone 08 07 IPT2010 SDC Local Emergency Service Calling 911 Local Emergency Service Calling 911 The key benefit of using this telephone is its ability to dial your local Emergency service without going through the CIX system To dial your local emergency service 911 Press the ACO button first then lift the handset and dial 911 Important If you dial 911 without pressing the ACO button the CIX system will process the E
43. 18 Change Code 69 Index Number old Code new Code Uniform Call Distribution Login from Agent Station 6061 Logout from Agent Station 6062 Login to Agent Station another Station 6161 Logout to Agent Station another Station 6162 User Programming Mode 9876 Voice Mail VM Direct Transfer to Voice Mail With handset off hook press 6101 Press Vol Aorv Volume Control Beep While on a call press Cnf Trn 407 Dial VM mailbox number usually Ext Number Volume Control Ringing With handset on hook press 6102 Press Vol A 0 y Strata CIX and CTX IPT DKT Telephone If you have hot dialing you do not need to press Ext button as part of the sequence Stations must be assigned enabled SD capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD o Speed Dial bin number nnn 08 07 Refer to Table 7 on page 67 to see how to enter x and into a speed dial number If your telephone does not have a Spdial button press the x button then dial the three digit 135 User Programming LED Indicator Details LED Indicator Details Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button Line LEDs light red or green and flash at varying rates to indicate call status see Table 17 Table 17 L
44. 4 dial directory 16 dial pad 98 117 digital add on module DADM 138 direct inward system access see DISA directories 98 117 direct station selection 95 114 buttons 52 DISA 150 security code 133 distinctive ringing 53 DKT3200 series telephones 1 do not disturb 54 133 override 60 door lock 55 control 133 door phone 56 calling 133 drop 24 DSS 52 buttons on ADMs and DSS consoles 139 call answering 141 call forward override 142 calling 140 console 137 139 night transfer 142 paging 142 speed dial 141 transferring 140 E echo cancellation 57 emergency call 133 calling 911 81 page 63 emergency call 57 emergency ringdown 58 exclusive hold 26 executive override 61 extension number xi external directory 96 115 F feature access codes 132 FeatureFlex 123 Strata CIX and CTX IPT DKT Telephone 08 07 flash 129 133 flexible buttons 4 11 codes 129 flexible directory numbering 143 forced account codes verified non verified 35 G group line button 13 group pickup 49 H handset calling 15 handsfree answerback 17 hold 26 line hold 20 48 hot dialing 14 15 IADM 1 indicators LED 136 internal directory 96 115 IPT1020 SD 57 IPT2008 SDL alphanumeric dial pad 100 buttons 92 idle display 93 name storage 67 IPT2010 SDC 79 ISDN buttons 68 147 J join 24 Strata CIX and CTX IPT DKT Telephone 08 07 Index
45. Buttons Soft Keys There are two types of LCD button functions LCD Control Buttons and Soft Keys SK1 SK2 SK3 and SK 4 represent the LCD soft keys in this manual When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature See Using Your LCD on page 31 for more information e SK1 is generally used as a Soft Key e Pressing SK2 switches you from the Call Forward CF display to the User Name display e Pressing SK3 advances you through information e SK4 will be used in the future Strata CIX and CTX IPT DKT Telephone 08 07 5 The Grand Tour SoftIPT SoftIPT Mircrophone The SoftIPT is a software phone client that runs on appropriately equipped wireless Pocket PCs with Pocket PC 2003 operating software as well as on wired or wireless laptops tablets and desktop PCs with the Microsoft Windows XP operating software OS The Windows XP version of the SoftIPT GUI is shown below The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010 SD and DKT3000 3200 series telephone except background music The main difference is that you use a mouse or stylus to select buttons TOSHIBA Live call progress display Directory Help Select or click on dial pad buttons Flexible Buttons Fixed Buttons a EZ Voice Mail r Speed ar el Sa E Ea lt LL Volume a fiis Control Speaker 7 Redial 7726 C
46. D flashes red To connect directly to another station s extension 1 When connected to a line or another station press DSS The original party is put on hold You can call a station even if the DSS LED shows busy steady red 2 Announce the call or transfer the call by hanging up or pressing Release Note You can transfer the call to an idle or busy station Strata CIX and CTX IPT DKT Telephone 08 07 Distinctive Ringing To set distinctive ringing 1 Press 9876 to enter User Programming Mode 2 Press a Line or extension button The LED is steady green Advanced Operation Distinctive Ringing 3 You can press Hold to switch between internal and external pitch Internal station calls within your system external outside line calls 4 Enter the two digit pitch number see table 5 Press the same button that you pressed in Step 2 Line or extension Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD Table 4 Internal and External Call Ringing Tones Tone No Frequency and Cadence 01 500 Hz 1 sec On 3 sec Off repeat 02 1300 Hz 1 sec On 1 sec Off repeat 11 500 640 Hz 1 sec On 3 sec Off repeat 12 500 640 Hz 1 sec On 1 sec Off repeat 13 860 1180 Hz 1 sec On 3 sec Off repeat 14 860 1180 Hz 1 sec On 1 sec Off repeat 15 1300 1780 Hz 1 sec On 3 sec Off repeat 16 1300 1780 Hz 1 sec On 1 sec Off repeat 17 860 1180 Hz 0 5
47. Dial numbers or feature access code sequences onto a single button Voice Mail Call Monitor lets you listen to a caller while the caller records a message in your voice mailbox Note Flexible buttons FB are numbered bottom up See Table 18 on page 145 for a complete list of Feature Access Buttons and One Touch Buttons Strata CIX and CTX IPT DKT Telephone FB10 FB09 FB08 FB07 FBO6 FBO5 FB04 FB03 FB02 FB01 FB20 FB19 FB18 FB17 FB16 FB15 FB14 FB13 FB12 FB11 Flexible Button Layout 08 07 The Grand Tour IPT2000 series Telephones LCD Soft Keys Your Liquid Crystal Display LCD shown below shows e Desk Clock and Calendar in idle mode e Call Duration during an outside call e Operational Advisory and Notification messages SELECT DIRECTORY MY EXTR INTR DIAL CF ALL 202 203 AUG 08 MON 03 56 Mode Page Scroll Feature LCD Control Buttons Soft Keys 7499 SK1 SK2 SK3 SK4 Mode Page Scroll Feature IPT2010 2020 SD Telephone LCD DKT amp IPT1020 SD Telephone LCD Note The IPT and DKT soft keys perform the same functions This manual uses the IPT soft keys SK to refer to the soft keys on all telephones For example if an instruction references SK 1 this means use the first soft key from left to right on the IPT SK 2 SK 3 and SK 4 equate to the second third and fourth soft keys on the IPT or Page Scroll and Feature on the DKT LCD Control
48. ED Indicators LED Your Station Green Other Station Red Interval Rates Extension In Use access outside line 2 seconds On 1 8 second Off 1 8 second On Off steady Incoming Call while ringing 1 second on at 10 pulses second 1 second Off one second On Off Hold outside line If using Pooled 4 pulses second for 1 8 1 second at 10 pulses second Line Grp the hold indication is only at second On Off 1 2 second On Off the station that places the call on hold Hold Consultation during consultation transfer to another 10 pulses second steady station Hold Exclusive outside line 10 pulses second steady Hold Recall 1 second at 2 pulses second flashes when held call recalls your idle station 1 second at 10 pulses second Hold Exclusive Recall Peron at 2 pulses sacond steady Internal Call while station ringing Your extension button flashes 10 pulses second 1 second Off SDN red flashing or green ringing Busy Station Transfer outside call transferred to your busy station from a designated station or AA After disconnecting first call 4 pulses second 1 8 second On Off 3 4 second on 1 8 second Off 10 pulses second 2 pulses second Conference 10 pulses second steady Strata CIX and CTX IPT DKT Telephone 08 07 ADM DSS Console 9 This chapter provides an overview of the followin
49. MED appears on your LCD Table 14 Flexible Button Codes Feature Code Feature Code Account Code 660 Caller ID 580 Automatic Busy Redial On 150 Cancel 290 Automatic Callback 160 Do Not Disturb On Off 180 Background Music 530 Door Lock Cancel 540 Call Forward CF Any Calls DSS Button 610 All Call 340 Flash Short 200 Busy 350 Flash Long 210 No Answer 360 Microphone Cut off 840 Busy No Answer 370 One Touch Button 570 CF External Outside Calls Paging All Call 380 Page All Groups 220 Busy 390 Page Individual Groups 230 No Answer 400 Emerg Page Individ Group 250 Busy No Answer 420 Emerg Page All Groups 240 Call Park Orbit 170 Answer Page All Groups 590 Call Pickup Phantom Extension Message Waiting 560 Incoming Group Pickup 430 Privacy 320 Incoming Directed Extension Pickup 440 Privacy Release 330 Incoming Directed Group Pickup 450 Night Transfer 600 Incoming Directed Extension Pickup 460 Record to VM 630 On hold Local Retrieve 490 Pause Resume recording 640 On hold Remote Retrieve 500 Release Button 270 On hold Outside Line Retrieve 480 Release Answer 280 On hold Directed Extension Retrieve 510 Split 860 On hold and Incoming 520 Speed Dial 260 Incoming Any External Call 470 User Programming Mode 650 Strata CIX and CTX IPT DKT Telephone 08 07 129 User Programming One Touch Buttons One Touch Buttons One Touch buttons can be used for storing frequently used features or dialed number
50. MMED indicate the data is set To turn off System Call Forward for your telephone press 621 Confirmation tone three short tones and DATA PROGRAMMED indicate the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone s System CF settings Each extension can be independently set Station Call Forward to a unique destination You can set a Flexible Button to perform any Call Forward function see Programming Feature Buttons on page 127 for more details Call Forward must be set prior to receiving the call The following calls to your station can be forwarded e Internal calls e Auto Attendant calls e Outside lines that ring only your station e Transferred internal or incoming line calls Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Call Forward Station Call Forward Categories You can set Call Forward for the following categories of calls Within these categories you can use five different types of Call Forward Settings e Call Forward Any Call Forwards any call whether an internal call or incoming line call e Call Forward Incoming Line Forward incoming line calls only e Call Forward Any Call Set for Another Station Enables you set forwarding of all calls for another telephone within your telephone system e Call Forward Incoming Line Set for Another Station En
51. ODE and SELECT 2 Press 4 then press Hold Note Your phone will not ring if it receives a call while in Programming Mode Place the phone into programming mode then set the following Note Typically FB20 FB09 will be left at factory default However if necessary use the Scroll key SK3 to access FB11 through FB20 1 Press FB01 ACO Button position Enter the button position then press Hold Go to the next Step or if you are finished programming go to Step 9 Enter 1 10 Default 10 FB10 2 Press FB02 ACO privacy Privacy override is not available Enter the ACO privacy value then press Hold Go to the next Step or if you are finished programming go to Step 9 1 for No privacy default other IPT2010 SDC with the same ACO can access the CO line while it is in use 2 for Privacy other IPT2010 SDC with the same ACO cannot access the CO line while it is in use 3 Press FB03 ACO Ringing assignment Enter the ring assignment then press Hold Go to the next Step or if you are finished programming go to Step 9 2 Ring Default 1 No ring Strata CIX and CTX IPT DKT Telephone 08 07 IPT2010 SDC IPT2010 SDC Programming 4 Press FB04 Flash timing 100 ms units Hook Flash to the CO timing is 10 ms Press Hold Go to the next Step or if you are finished programming go to Step 9 Flash is used to answer Call Waiting and access Centrex features and should normally be set to de
52. S BUtO ntc ereat e eee a a RETE ds da 139 Calling Station A A AN hee A A 140 Transferring to an Idle Station ceeceseeeseeeseeeseceseceeeseceesaecaeeseceeeeeaeeeaaecaeeeseeeues 140 Call Transfer with Camp on cee esesceseceseesseesseceseceeesseeseaecaaecsaeeeceseeeseeeaecnaeeeseeeaes 141 Call Answering Outside Lin sois cece eecceeseeceeseceeeeceaeeceeeeeeeeeeaeceeaaeneaaeceeneceeeeeseeeees 141 Speed Dial vss tedeten is a 141 PAGING iii tidad lis 142 Call Forward Override DSS OverTide oooonoooconcnccnonononononononnnnnnnnononanonanncononananononononnnns 142 Night Transfer BUON ti A A tii 142 Strata CIX and CTX IPT DKT Telephone 08 07 Contents Appendix A Centrex Application Appendix A Centrex Application Flexible Directory Numbering 0 ec ceecceesceceececeeeeeeaeeecaaeceaceceeneeeeeeeesueeeaaeceeaeceeaeeeeeeens 143 Centrex Feature Buttons aerer sees coc tees bees dr techn ane eee e E EET a 143 Rings REPS At iones ono cine basso sido eee Orea AE aa EE a aaa NEE EST 143 Delayed Ringin Sh iieiaeie cab tan e etie Cea a EO SE EE Ea 144 Appendix B Button Labels Strata CIX and CTX IPT DKT Telephone 08 07 vii This page is intentionally left blank Introduction This user guide describes how to use the Toshiba Strata series telephone products with Strata CIX670 CIX200 CIX100 CIX100 S and CIX40 telephone systems Strata IP telephone IPT2010 SD IPT2020 SD and IPT2008 SDL Strata DKT3000 and 2000
53. SS INFORMATION DATA OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY 6 State Jurisdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION 7 Export Laws This License Agreement involves products and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 8 Governing Law This License Agreement will be governed by the laws of the State of California United States of America excluding its conflict of law provisions 9 United States Government Restricted Rights The Software is provided with Restricted Rights The Software and other materials provided hereunder constitute Commercial Comput
54. T3200 series models that can be connected to a Strata CIX include e DKT3001 3201 Single line telephone e DKT3007 3207 CTX28 Button with LCD e DKT3010 3210 S 10 button with LCD Speaker e DKT3007 3210 SD 10 button with LCD Speaker e DKT3020 3220 S 20 button Speakerphone e DKT3020 3220 SD 20 button with LCD Speaker e DKT3014 3214 SDL page 113 14 button with eight line by 24 character tilting LCD and 16 Soft Key buttons Note The DKT3000 3200 series Telephony product family also includes a matching Digital Add on module DADM DADM3120 3220 and 60 key DSS Console DDSS3060 3260 For user instructions refer to Chapter 9 ADM DSS Console All of the DKT3000 3200 series Toshiba speakerphones enable you to place and receive calls without lifting the handset Toshiba LCD telephones provide easy access to frequently used features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number Call Duration Date Time of Day displays and the ability to display names and telephone numbers of outside incoming callers An illustration of the DKT3020 3220 SD is shown on page 10 8 Strata CIX and CTX IPT DKT Telephone 08 07 The Grand Tour DKT3000 3200 series Telephones LCD Control oo Buttons e Soft Keys Handset Dial Pad Flexible Buttons Fixed Buttons SIT Fran in MmM e DKT3210 SD Telephone Strata CIX and CTX IPT DKT Telephone 08 07 The Grand Tour
55. TOS H l BA Telecommunication Systems Division Strata Ccix Strata CIX and CTX IPT DKT Telephone User Guide August 2007 Important Toshiba Telecommunication Systems Division sells its products through Authorized Dealers Our Dealers are certified in Sales and Technical Training for Toshiba products and focus on providing the best possible customer experience Dealer services include network assessments product recommendations installations and ongoing technical and sales support Before making any changes or updates to their Toshiba Telecom product hardware or software Toshiba advises Businesses to contact their System s installing Dealer or an Authorized Toshiba Dealer in their area To locate a Toshiba Telecom dealer visit www telecom toshiba com Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant CIX UG DKIPT VE E Version E 1 August 2007 CAUTION Copyright 2006 2007 Toshiba
56. To cycle back to the first letter continue pressing the LEFT Soft Key 6 Press Spdial The Speed Dial name is now programmed 7 Go off hook The IPT exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associated with that name 98 Strata CIX and CTX IPT DKT Telephone 08 07 IPT2008 SDL LCD Features Web Access Web Access To access the web 1 Tab to the Web display shown right 2 Press Mic plus 1 3 To navigate use the IPT2008 SDL Web A Application Icons on page 100 IPT2008 SDL 4 Press Enter center button among the Wavigaton butions Press MIC 1 to enter URL Note See Navigation Buttons on page 92 The http window on screen displays The i h bel isibl thi a own below are visible on this PECHONEICONFIGINER x 5 Press Enter again to enter a number mode In 750 this mode you can enter an IP Address 6 Select the Enter Address icon see IPT2008 SDL Web Application Icons on page 100 7 Enter the IP Address of the Web Server 8 or Press to enter the Alpha mode Pressing lets you toggle between Alpha and Numeric modes Refer to Dial Pad Alphanumeric Characters on page 100 Notes e A in the left hand corner of the screen indicates that you re in Alpha mode e To enter the same letter repeatedly press the navigation right arrow after every letter For example to type www
57. Using Your LCD on page 31 for more information e SK1 is generally used as a Soft Key e Pressing SK2 switches you from the Call Forward CF display to the User Name display e Pressing SK3 advances you through information Strata CIX and CTX IPT DKT Telephone 08 07 11 This page is intentionally left blank The Basics 2 This chapter shows you the basic operation of your IPT1020 SD IPT2000 series and DKT3000 3200 series telephones unless otherwise noted Important The IP Telephones do not work with the Strata CTX28 Important Read First Be sure to check with your System Administrator and make sure you know which features are enabled on your system Use the check boxes 7 throughout this book to mark which features you have Note LEDs on your telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 136 What s My Line Throughout this guide the word Line is mentioned For example you will be instructed to select a Line Line can be CI Line button NM Pooled Line Group button 0 Group Line button E Line out requiring an access code where you enter an outside line or line group access code for example dialing 9 to get an outside line Check mark which Line type you have then use that selection when instructed to select a Line Strata CIX and CTX IPT DKT Telephone 08 07 13 The Basics Important Re
58. ables you to set forwarding of incoming line calls for another telephone within your telephone system Notes e Call Forward Any Call and CF Incoming line can be set simultaneously on a telephone This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls e Call Forward destinations can be to internal destinations and outside telephone numbers e You can change your forwarding destination from outside the system using the DISA feature See your System Administrator for DISA telephone numbers and security code access Call Forward Settings e Call Forward All Calls Forwards all calls immediately e Call Forward Busy Do Not Disturb Forwards calls immediately when your extension is busy or in Do Not Disturb DND mode In Tone first systems with multiple lines Call Forward Busy forwards calls only when all line appearances are in use In Voice first systems Call Forward Busy forwards all calls any time your telephone is in use e Call Forward No Answer Forwards all calls to your station whenever you do not answer the call within a designated time set by you when you enable the feature Strata CIX and CTX IPT DKT Telephone 08 07 41 Advanced Operation Call Forward e Call Forward Busy Do Not Disturb No Answer Forwards all calls to your station whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set
59. ad First Which Outgoing Incoming Call Features Do Have Check mark here which outgoing incoming features you have on your system NM Automatic Line Selection ALS When making outgoing calls you have ALS if when you lift the handset or press Spkr you hear dial tone and the Line Light Emitting Diode LED lights steady green The LCD displays the station number and the seized outside line NM Ringing Line Preference You answer an incoming line ringing your station by lifting the handset or pressing Spkr You do not have to press an extension button to answer NM Tone First Signaling Internal incoming call you hear successive ring tones then lift the handset or press Spkr to answer the call Note Check with your System Administrator to see if you are set with Tone First Signaling If you do you can press 2 to change to Voice First signaling NM Voice First Signaling Internal incoming call your telephone does not ring instead you hear a long tone then the caller s voice Talk in the direction of your telephone or answer the call as you normally would by lifting the handset or pressing Spkr Note Check with your System Administrator to see 1f you have the ability to change between Tone and Voice Signaling on a call by call basis If you do you can press 1 after dialing an internal telephone number to change the signaling CO Hot Dialing If your telephone is programmed for hot dialing you do not have to press Spk
60. adout shown at right indicates there is more data to display Press SK3 to advance CF ALL 202 203 AUG 08 MON 03 56 through the information LCD Control Buttons Soft Keys Press SK2 to switch from the SK1 SK2 SK3 SK4 Call Forward CF display to Mode Page Scroll Feature the User Name display Strata CIX and CTX IPT DKT Telephone 08 07 31 Advanced Operation Soft Keys Soft Keys When Soft Keys are on they replace the functions on the SK1 SK2 SK3 and SK4 buttons below the LCD The following table defines Soft Key Prompts 32 Table 1 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number ACB Activates Automatic Callback after reaching a busy station CO line or CO Line group BUSY Busy Override Sends a call waiting tone to a busy station CONF Initiates or completes a conference EXEC Executive Override Breaks into the conversation of a busy called station EXIT Exits you from a conference remaining parties are connected JOIN Joins all parties to a conference while on a conference call LINE Adds a CO line to an existing call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Enab
61. ages can be up to 16 characters long The Strata system provides a number of stored messages shown in the table below Message numbers 5 9 can be defined by your System Administrator Msg No Characters Displayed Additional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL Directory Number e g 220 3 BACK AT Time e g 1030 4 RETURN ON Date e g 10 20 5 6 7 8 9 To set an advisory message 1 Go off hook or press your extension button or phantom directory number button to hear dial tone Note A phantom directory number button is similar to an extension button that is shared on other telephones 2 Press 411 Message No see table any additional digits such as time etc 3 Go on hook or press Spkr to release the line To clear the registered message 1 Go off hook or press your extension button or phantom directory number button to hear dial tone 2 Press 412 3 Go on hook or press Spkr to release the line 34 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Account Code Calls Account Code Calls Account Codes Forced or Voluntary can be used for a variety of reasons including billing tracking and line restriction applications Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Record
62. ail features refer to the Stratagy Voice Processing User Guide Table 8 Stratagy ES Main Menu Soft Keys for Strata CIX Telephones DKT3007 3207 SD IPT 2008 SDL DKT3010 3210 SD DKT3014 3214 SDL DKT3020 3220 SD IP Telephones Voice Mail Functions PLAY MSGS PLAY Play Messages SEND SEND Send Messages MANAGE MBX MGMT Manage Mailbox EXIT Exit Mailbox HANGUP QUIT Disconnect from Stratagy ES Strata CIX and CTX IPT DKT Telephone 08 07 71 Advanced Operation Voice Mail Soft Keys 72 Table 9 Soft Keys for Strata CIX Telephones DKT3007 3207 SD A ao pramana SD voice Mal Functions IP Telephones ACCEPT Confirm automatic copy destination ADD ADD Create a Guest Mailbox ADD DESTS Additional Destinations ADD MBX ADD Add a mailbox to the list ALL MSGS Copy All Messages AM AM APPEND APND Append recording AUTO COPY Set Automatic Msg Copy BACK UP Backup rewind BSY GRT REC Record Busy Greeting BUSY GREET Select Busy Greeting toggle CALL SCREEN Change Call Screening On Off CANCEL Cancel recording CANCEL MSG CANC Cancel message and select new destination CHANGE Change notification digits CHG GREETING GRT Change Greeting CONT DELETE Continuous Delete CONT PLAY Continuous Play DATE amp TIME DATE Message Date and Time DELAY TIME Set Delay Time DELETE DEL Delete the message guest mailbox DELETE MBX DEL rate a mailbox from th
63. ain The LED changes from flashing Red to solid Green The LCD display indicates the extension or line connection Strata CIX and CTX IPT DKT Telephone 08 07 121 FeatureFlex Voice Mail Return Call Voice Mail Return Call This feature works like the Boomerang feature When you have many voice messages in your mailbox and while you re listening to them you can reply to some or all of the messages via Voice Mail Then pressing the Return Call button takes you back to the message where you stopped It works like placing a bookmark in a book To use Return Call Important For this feature to work the Return Call flexible button must be programmed in Program 205 by your System Administrator This flexible button must not be assigned to any other feature 1 Log in to your Mailbox 2 Press 1 to play your messages If you decide to return the call press 6 on your dial pad or the Reply soft key 3 Then press 1 to reply to a mailbox Or press 2 to return the Call The Voice Mail calls the caller and transfers you to the caller Note When you press 2 the Return Call flexible button turns red gets activated and you begin to hear the message I will return your place in the mailbox 4 Talk or leave a message for the caller then Hang up The Voice Mail takes you back to where you stopped 5 If you decide to hang up press Spkr to disconnect voice mail 122 Strata CIX and CTX IPT DKT Telephone 08 07 F
64. and CTX IPT DKT Telephone 08 07 Table 2 Advanced Operation Call Forward Call Forward Procedure continued Feature Button Sequence Busy to outside telephone no Press ext button 6022 tone dial the other telephone s ext no enter other telephone s CF pass code outside line access code dest telephone no tone No Answer to an ext Press ext button 6032 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone No Answer to outside telephone no Press ext button 6032 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6042 dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6052 tone dial the other telephone s ext no enter other telephone s CF pass code tone Strata CIX and CTX IPT DKT Telephone 08 07 45 Advanced Opera
65. and to immediately repossess the software in the event that you or any other person violates this License Agreement Execution of the Software for any additional capabilities require a valid run time license 2 Intellectual Property You acknowledge that no title to the intellectual property in the Software is transferred to you You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and or its suppliers and you will not acquire any rights to the Software except the license expressly set forth above You will not remove or change any proprietary notices contained in or on the Software The Software is protected under US patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the License Agreement constitutes copyright infringement You are hereby on notice that any transfer use or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright 3 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify translate or disassemble the Software in whole or in part Any failure to comply with the above or any other terms and conditions contained herein will result
66. are listed You can press the FRED J NO 3371 MORE Soft Keys to view adjacent pages B BAKER G BALL F 3 To select someone from the list press the BAWLER S BRETON Soft Key next to the name The directory information displays PREVIOUS MORE EXIT FIND 4 Press the Soft Key next to the person or dept you wish to call The system calls TRER J NO 3371 and displays the directory information 00 00 01 CONFERENCE 5 Press any key to return to the idle ABR screen or from the directory listing PAGE screen press EXIT to return to idle Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers These names will display as Soft Keys that can be used for dialing with the Personal SD directory on the IPT2008 SDL telephone Note Speed Dial bins locations must be assigned to your IPT2008 SDL telephone by your System Administrator before you can store names Your System Administrator can also associate names with Station Speed Dial numbers To assign Station Speed Dial names 1 Enter User Programming Mode by dialing 9876 or press Program 2 Press Spdial SPEED DIAL MODE displays on the LCD 3 Enter a Speed Dial location number 100 199 depending on system programming Strata CIX and CTX IPT DKT Telephone 08 07 DKT3014 3214 SDL LCD Features Directory and Speed Dial Listings 4 Enter the telephone number to be stored If you normally a dial line access code such as 9 and or and a
67. ation to be forwarded Note In Table 2 tone means that confirmation tone three short tones will play at that point in the sequence to confirm your input was accepted 42 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Call Forward Call Forward Examples To set your telephone to CF Busy No Answer to an internal extension number Press your extension button 6041 3000 10 6041 Call Forward Access Code sequence 3000 Internal Extension Number 10 Ring time in seconds before Call Forwards gt To set another telephone to CF Busy No Answer to an outside destination number after a set time Press your extension button 6042 1234 1111 9 1 949 5873000 08 6042 CF Busy No Answer Access Code sequence 1234 Other telephone s extension number 1111 CF Passcode for other telephone 9 Outside Line Access Code 1 949 5873000 1 Area Code Telephone Number Must press after entering an outside destination number 08 Ring time in seconds before Call Forwards Table 2 Call Forward Procedure Feature Button Sequence Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All Calls to an ext Press ext button 6011 tone dial the dest ext no tone All Calls to outside telephone no Press ext button 6011 tone outside line access code dest telephone no tone
68. ault 1 Press 3 6 9 Hold simultaneously 2 Press Vol A then press Hold 3 Press FB04 Revert to factory default ACO settings or Use the saved ACO settings LED On revert to factory default LED OFF use the saved ACO settings This will set all the IPT2010 SDC program options to factory default values IPT2010 SDC Headset Transmit Level Adjustment The IPT2010 SDC headset transmit level for ACO and IPT operation are set by programming from the station 1 Press 3 6 9 Hold simultaneously 2 Press then press Hold 3 Set the headset transmit level using FB1 FB2 and FB3 as shown in the table below Headset Transmit Levels Transmit Level FB1 FB2 FB3 IPT Level ACO Level Max louder OFF OFF OFF 12 dB4 8 dB ON OFF OFF 8 dB 8 dB OFF ON OFF 4 dB 4 dB Default ON ON OFF 0 dB 0 dB OFF OFF ON 4 dB 4 dB ON OFF ON 8 dB 7 dB OFF ON ON 12 dB 7 dB Min softer ON ON ON 16 dB 7 dB 4 Press Hold again Strata CIX and CTX IPT DKT Telephone 08 07 IPT2010 SDC Local CO Line Connection Local CO Line Connection A local CO line connection and power are required for ACO operation including E911 Connect to IP Network Connect to power adapter 2 Y if not using POE Connect to CO Line for local CO operation NE SET wall LINE HAND SET IPT2010 SDC Connections Strata CIX and CTX IPT DKT Telephone 08 07 89 IPT2010 SDC Local CO
69. by you when you enable the feature e Call Forward Cancel Cancels the set Call Forward feature Notice that each category of Call Forward has a different code for canceling Station Call Forward Procedures Table 2 Call Forward Procedure contains Call Forward Button sequences You can do a Call Forward function by one entering the button sequence as described or two by programming a Flexible Button to perform the sequence See Programming Feature Buttons on page 127 for instructions on programming a Flexible Button To use the Call Forward button sequence Follow the instructions in the following table shown under Button Sequence Some features require additional input such as e Dest Ext or Telephone No CF destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialing out such as 9 the telephone number The CIX accepts destination numbers of up to 32 digits See following examples Timer Enter the number of seconds 08 60 your telephone should ring before forwarding the call This is the CF No Answer timer e CF Pass Code A four digit Call Forward CF pass code established by system programming is required to allow one station to set CF for another station This code is also used to allow DISA callers to set CF for another station Users must enter the CF pass code for the st
70. ceslasbendtctaul portero a eE sesetetecausb hd ceeat sete 37 Automatic Callback ssc sicko saved hist wate o di 38 Back grounds Music tii it da dt bees ds At 39 AA o ern oaee O O OE 40 SM A A hae Ok tee eee 40 Stal OD RR 40 Station Call Forward Categories eeeesseeeesesessreeresrssttsesisseerissessestessrsertrssesesersseers 41 Call Forward SetO Suomi Er ET Hest ates EO E eee 41 Station Call Forward Procedures eeeeseeeseeeeseseeseesesessesestesrestssresrestssrestrsrsseereseesseets 42 Call Forward Examples iii c2 c5 ciecgcsasntezsscnegsndanvbesaineesi uot ae ch Df Upa mcr rent gadtactendeeotls 43 Call History ia 47 Gall Park Orbits 2055 lo nl dale end tilo 47 Call Pic kupania a tia tala ola 49 Group PICK Up cuida aldo orita naaa 49 Ringing Page or Held Call PickUP ooooonnonoccnoncnoconocnnacononoconononano vri Siei taiea 49 Call Wat td a ld des tee Atte Gece 51 Direct Inward System Access DISA cceeccecsccesseceesseceseeceeeeeeeeeecaeeeaeeeaaeceeaeceeaeeceeeenaes 52 Direct Station Selection Buttons Hotline 0 0 0 ccssccccessececessececseececseaeecssseeeeneaeeeneaes 52 Distinct vesRim G1 Go ssid astsaecadenses sige rssseae se levees ae nas svhdem nl den en eet Geass 53 Do Not DisturbDiacinni e 54 Setting DND for Another Extension eeeesceseceseceeeeeeeseesseceseeeeeeeaeeeaecnaeeeeeeeeeeees 55 DOOR LOCE aaae E ee iia 55 Door Phones idad dla 56 Echo Cancellation it is 57 Emersency Call vaccta o mt IN oa leed 57 Eme
71. con 3 Type in the contact information click Save and Close Add as many entries as desired To edit an entry double click on the name to open 4 Open the Soft Phone 5 Click More Features twice click Directory Folder icon The directory displays see below E Directory Number Click on a name Strata CIX dials the number Using the Directory to Call Click on the name The SoftIPT calls the contact Strata CIX and CTX IPT DKT Telephone 08 07 Type Work Work Mobile Mobile Work Work Work Work Work Work Work Mobile Work 754 666 2155 678 675 2123 678 626 5752 1 234 567 8901 789 666 2500 x660 217 476 8500 x5167 1 254 675 9210 987 654 2100 x5193 876 543 2163 756 654 3762 1 765 422 1100 754 376 5204 17541 456 1513 M gt 29 The Basics Basic SoftIPT Functions Labeling Feature Buttons From the Softphone Setting window you can change six telephone button labels on a PDA and 10 on a PC Changing the label does not change the function To change the function see Programming Feature Buttons on page 127 Note If the headset use feature is enabled Line 5 PDA and Line 9 PC is set as default and will automatically be labeled headset gt To find out what features are assigned to the feature buttons 1 Dial 9876 to enter user programming mode 2 Click on HOLD then click on each individual feature button to see the currently programmed feature
72. conference call performed by Conference Master 1 Press Cnf Trn to place the current call on Consultation Hold 2 Dial the voice mail VM extension number then enter the VM mailbox and security code This adds the voice mailbox to the conference 3 Press Cnf Trn to reconnect to the original party You can continue to add conference members by pressing Cnf Trn and dialing another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only the Master can control the VM with touchtones or Soft Keys Connecting Two Outside Lines 1 While talking on an outside call press Cnf Trn You hear dial tone The extension LED flashes conference rate 2 Dial an outside line access code and outside telephone number 3 After the party answers press Cnf Trn The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not answer press the flashing extension button to return to the original connection press Cnf Trn 4 Hang up The extension LED flashes exclusive hold rate and the two lines are connected The LED turns Off when the parties hang up 5 To supervise a tandem call press the extension button If the parties have finished hang up or if the parties are still talking press Cnf Trn and hang up Both Line LEDs turn Off and the connection is released If your telephone company provides auto disconnect the connection ma
73. creen displays the following for a picture see Directory and Speed Dial Listings on page 95 User Name PDN maximum length is five digits Date and Time Month Date Day Icon The icon changes according to the Call status Soft keys display see Soft Keys on page 32 Text information example Calling from Tabs see Left and Right Tab Soft Keys below Strata CIX and CTX IPT DKT Telephone 08 07 93 IPT2008 SDL LCD Features Idle Display Left and Right Tab Soft Keys Press the Left and Right tab soft keys to navigate to different operations Using these soft keys you can tab left to right from Phone Config and Web and vice versa The following screens display when you switch from one tab to the other or perform different functions SIN TPT 301 No 301 CIX IPT 301 No 301 Aug 09 Monday 10 25 Aug 03 Monday 10 26 we Dial Bp Ringing an station Number N 203 090 E NESG TALK D E PHONE CONF IGN SM PHONE LCONFI GANEP SE 7539 7541 Going Off hook pressing Speaker Making an Out going call acy IPT 301 No 301 Configurations Aug 09 Monday 10 27 ENDE Key Repeat dNetuork Net Diao dAdvance Factory O TANS Sound Initialize O PGE Others Reset AL PHONE CONFIG NES AB PHONE CONFIG ANEB SAN 7542 7538 Phone Tab Talk display Configuration display 94 Strata CIX and CTX IPT DKT Telephone 08 07 IPT2008 SDL LCD Features Directory and Speed Dial Listings Directory and Speed Dial Lis
74. d 2 Dial another line 3 Transfer the call or return to the held call by pressing its Line button 26 Strata CIX and CTX IPT DKT Telephone 08 07 The Basics Volume Control Volume Control To adjust the handset volume Press the Vol A to increase volume and Vol W to decrease volume during the call When you hang up the volume returns to the default setting To adjust the speaker volume for internal external calls and background music 1 Press Spkr 2 Press an extension button you hear dial tone 3 Press the Vol A to increase volume and Vol W to decrease volume This volume setting applies to all calls until changed To adjust Ring Tone Handsfree Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the Vol A to increase volume and Vol W to decrease volume This adjusts volume for your telephone s ring tone Handsfree Answerback and Speaker Offhook Call Announce simultaneously To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code 6101 default code You hear busy tone 2 Press Vol A or to reach the desired level LCD Contrast Adjustments Press and hold down the Mic button and press and release Vol A or Vol Y repeatedly Each time you press Vol A or Vol W the contrast increases or decreases There are eight steps in either direction To return to the middle setting repeat the above step
75. d on a Line that appears on your telephone the LED also flashes green Repeat the above steps to add lines to the conference Keep in mind the maximum number of allowed conference parties Note When the master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference call the call will be disconnected To transfer conference control 1 Do Steps 1 and 2 above to add the line to which you wish to transfer conference control See previous Note Announce the call and hang up to transfer it This station now becomes the conference master with the ability to add or delete parties gt To hold a conference call If you are the Conference Master press the Hold button once or twice for Executive Hold to place the conference call on hold The other parties can continue with the conference Music on hold is suppressed and your extension LED flashes green You can rejoin the conference at any time by pressing your extension button When you return you retain Master status Strata CIX and CTX IPT DKT Telephone 08 07 The Basics Conference Calls Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call To add Voice Mail to a
76. des Verified Non Verified Voluntary Account Codes are optional They can be entered during a call and are used for tracking selected calls using Station Message Detail Report SMDR call detail recording option If the system is set for Verified Account Codes station users must enter a specific code when entering the Voluntary Account Code s or the code is not validated for the SMDR call report This does not affect the call There are two ways to dial using a Voluntary Account Code To dial using the Account Code button 1 4 After accessing a CO line press the Account Code button LCD telephones prompt you to ENTER ACCOUNT CODE NOW Enter the account code digits The LCD prompt disappears upon entry of the first account code digit After the account code is entered the time indicator is restored in the LCD If your station is set for Verified Account Codes you hear confirmation tone when the code is valid If the code is invalid you hear two short tones Enter the Account Code Your conversation is not interrupted To enter an Account Code using access codes Note It s a good idea to warn the other party that you will be disconnected 1 momentarily when you enter the access code Once the code is entered you will be connected again After accessing a CO line press Cnf Trn Once you press Cnf Trn your call is interrupted you and the other party cannot hear each other You will hear featur
77. dialed no digits at all Each station is programmed with its specific emergency ringdown destination A station number or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Language Codes This feature enables you to change the language sent from the Attendant Console or from a PC See your System Administrator to find out if your telephone is programmed with the ability to change languages To change the Language Display Enter the Change Language access code 495 the Language Code see below 1 English date format MM DD YY 2 British English DD MM YY 3 French DD MM YY 4 Spanish DD MM YY Microphone Cut Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts off the telephone microphone while on a speakerphone call When the feature is ON the Microphn Cut off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The Microphn Cut off functions on Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press Microphn Cut off to toggle between ON OFF Strata CIX and CTX IPT DKT Telephone 08 07
78. disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call Release Press to disconnect or complete the transfer of the current outside or Release Call eee me extension call and to place your station in the idle condition SD or Speed Dial Press to Speed Dial a telephone number or feature access codes SD Customized buttons can be used as either System Speed Dial numbers or Station Speed Dial Button numbers Spd Dial Lng Pause Long Press to insert a 10 second pause when programming Speed Dial Pause numbers Spd Dial Pause Press to set either a one half or two second pause when programming Speed Pause Dial numbers The pause time is set in system programming Start Start Press to make an outgoing call using an ISDN trunk Sub Sub address Press to enter a sub address on an ISDN trunk outgoing call Tel Set Background Music Press to turn Background Music on or off over your station Music speaker Tone Dial Tone Press to change the outgoing dialing of the outside line in use from dial pulse to Select tone signaling Unlock Door Door Unlock Press to unlock a door lock mechanism Strata CIX and CTX IPT DKT Telephone 08 07 147 This page is intentionally left blank Index A abandoned call numbers see Call History 47 about this book conventions Xi how to use t
79. dle press the Caller ID button The Caller ID LED lights green and the latest record displays Press Vol A for the next record press Vol w for the previous record To view the call date time and status press SK 2 press again to toggle to call name number Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can e Hang up and retrieve the parked call at a later time e Originate another call e Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved it will recall to the parking station and one of the following occurs e If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station e If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD Strata CIX and CTX IPT DKT Telephone 08 07 47 Advanced Operation Call Park Orbits To park a call 1 While on a call press Park in Orbit or Cnf Trn 33 The LED fla
80. dvanced Operation Speed Dial Speed Dial Speed Dial SD enables you to dial a sequence of up to 32 digits with a shorter code Dial sequences can include telephone numbers authorization codes passwords feature activation codes and pauses Speed Dial may be used to originate a call or invoked after a call is established There are two types of Speed Dial e Station SD Your System Administrator allocates a block of up to 100 personal SD numbers 10 per telephone You have exclusive use of them and you can create and change them from your own telephone If you have a IPT3014 telephone you can assign names to your station SD numbers to appear on the Personal SD Directory display see your System Administrator or use the procedure for Storing Personal Speed Dial Names on page 116 e System SD All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the System Administrator In some cases System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call 1 Press Spdial on a DKT3000 3200 series digital telephone Or press the button on any telephone 2 Dial the Station or System Speed Dial Number Station Speed Dial numbers occupy numbers 100 199 System Speed Dial numbers occupy numbers 200 999 Table 5 Speed Dial Access Codes Fea
81. e Directory Number DSS One Touch Speed Dial or any other flexible feature Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone s 10 or 20 buttons Each DSS button and Line button has an LED that provides a status of the outside line or station assigned to it The DSS button acts like a speed dial button to a specific extension e A station or line shows steady red when in use by others green when in use by the DADM e A DSS LED will flash red while making a call and turn intermittently green once connected e An outside Line LED is green when the outside line is in use by the DADM console user It is red if it is in use by another telephone user Note Button numbers in the figure to the right are examples only First ADM Second ADM 138 Strata CIX and CTX IPT DKT Telephone 08 07 ADM DSS Console DSS Console DSS Console The Direct Station Selection DSS console operates alongside an IP or digital telephone TOSHIBA to provide 60 additional buttons The DKT3000 3200 series telephones require a 3000 3200 series DSS A DDSS3060 3260 example is shown right Note The IP telephones do not support a DSS console when connected to a Strata CTX running R2 22 or older software The 60 flexible feature buttons can be assigned as CO line extension DSS One Touch Speed Dial or any other flexibl
82. e The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See your Centrex or PBX operations manual for specific details Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone enabling you to answer appropriately for either outside inside or callback calls Strata CIX and CTX IPT DKT Telephone 08 07 143 Centrex Application Delayed Ringing Delayed Ringing Outside line or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing 144 Strata CIX and CTX IPT DKT Telephone 08 07 Button Labels All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your System Administrator for button assignments The button labels in Table 18 are for the Programmable Buttons on your telephone Programmable buttons are the unmarked buttons on your keystrip Table 18 Feature Button Definitions Button Definitions Account Account Code Press to enter a Voluntary Account Code anytime during a Central Code Office outside line call without interrupting the conversation Pee All Call Voice Page Press to page all of the telep
83. e dial tone 2 Dial 46 LCD telephones prompt you to ENTER ACCOUNT CODE NOW Enter the account code digits The prompt disappears upon entry of the first account code digit After the account code is entered the connection is restored and the LCD shows the time Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Alarm Notification Button Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station When the Alarm Notification button displays Call your System Administrator or Dealer This button stops displaying when the alarm clears or when you press the flashing button If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes Automatic Busy Redial After reaching a busy outside number you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals The system repeats the redial until the destination is no longer busy This feature may not be on some telephones on your system Automatic Busy Redial is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialing the number To activate Automatic Busy Redial 1 When you reach a busy number press Auto Busy Redial or Cnf Trn 441 The LED flashes red You hear confirmation tone 2 Hang up or press Spkr The system redials up to fiv
84. e feature The DDSS3060 3260 console uses dual red and green LEDs to show call and feature status Note Button numbers in the above figure are examples only DSS Buttons DSS buttons can appear on both the ADM and DSS Console Each DSS button is associated with a particular station in your telephone system DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or when the associated station is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blinks red at a slow rate DSS buttons cannot call station Phantom extension numbers Distributed Hunt Group Directory Numbers or ACD Groups DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations The LED colors described in this section apply to the DADM3020 3220 and DDSS3060 3260 Described Flash conditions apply to all DSS console models and the DADM Strata CIX and CTX IPT DKT Telephone 08 07 139 ADM DSS Console DSS Console 140 Calling a Station To call a station s extension from either a DSS console or a DADM press the DSS associated with the station A station call with a DSS button can be made on hook o
85. e personal distribution DELETE MSG Delete message Future Delivery Review Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Voice Mail Soft Keys Table 9 Soft Keys for Strata CIX Telephones continued DKT3007 3207 SD praon ao pranane SD voice Mal Functions IP Telephones DESTINATION Enter automatic copy destination DIRECTORY DIR Directory plus name DND DND Change Do Not Disturb On Off Enable Disable ENABLE DISABLE e Notification template toggle e Automatic copy END TIME Set copy End Time FOLDERS FLDR New Saved message folder FORWARD FWD Forward the current message FUTURE DLVR Set Future Delivery Future Delivery Review GO FORWARD Go forward advance GUEST MBXES GST Manage Guest Mailboxes IMM ALL FAX SNDN Immediate Fax all faxes in folder IMM THS FAX SND1 Immediate Fax current fax doc MARK PRIVAT PRV Set Private status On Off MARK URGENT URG Set Urgent status On Off MSG FOLDERS FLDR Manage Personal Folders MSG NOTIFY Change message Notification MULTI ENTRY MULTI Multiple Destinations NAME RECORD NAME Record your Name NEXT NEXT Play next message NEXT MSG Play next message Future Delivery Review NEXT NAME NEXT Play next name PAUSE PAUS Pause recording PAUSE PLAY Pause playback Strata CIX and CTX IPT DKT Telephone 08 07 73 Advanced Operation 74
86. e standard with every telephone or Strata CIX system Refer to the Strata CIX My Phone Manager User Guide for features that require My Phone Manager software Programming information for FeatureFlex features can be found in the Strata CIX Programming Manual Volume 3 Application Implementation Important e Refer to the Strata CIX My Phone Manager User Guide to edit Alarm Clock Call Monitor Return Call and Call Screen using My Phone Manager software To see how these features interacts with other FeatureFlex features refer to FeatureFlex Interactions on page 125 Strata CIX and CTX IPT DKT Telephone 08 07 119 Alarm Clock FeatureFlex Alarm Clock This feature enables you to set reminders notifications on your telephone At the time set your telephone LCD displays Alarm the LED will blink Red and the telephone will ring 120 Important Your System Administrator must assign an Alarm Clock Flexible button on your telephone for this feature to work The clock follows your Voice Mail clock The telephone will not ring at the alarm setting if the phone is not idle and it has been programmed to Call Forward To set an alarm clock notification 1 Press the Alarm Clock flexible button The system will announce the current alarm setting When the system prompts you to enter the hour enter the hour of day you wish to set your alarm Enter the minute when the system prompts you to do so Press 1
87. e to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs flash green 3 Lift the handset or press Spkr and wait for the party to answer If you do not pick up the handset or press Spkr within recall timeout five to 60 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects To cancel Automatic Busy Redial Press Auto Busy Redial or extension 442 Strata CIX and CTX IPT DKT Telephone 08 07 37 Advanced Operation Automatic Callback Automatic Callback When you reach a busy station you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle Automatic Callback can also place you in queue for an available outside line if you reach a line group in which all lines are busy When a station or line becomes available the system rings your telephone Then when you answer it automatically rings the intended destination The amount of time the system will wait for an idle destination is set in system programming Automatic Callback is also known as CO Line Queuing To set Automatic Callback 1 If you hear busy tone after dialing an outside line access code or a station number press Auto Callback or 4 Busy tone stops followed by success tone then busy tone resumes 2 Hang
88. eatureFlex Screen Call Screen Call This is a FeatureFlex feature and is available only with the Strata CIX Screen Call enables you to create a list using the My Phone Manager software under FeatureFlex gt Screen Call gt Edit This list will either send a call directly to Voice Mail or will make your telephone ring Important e Ifyou do not enter any telephone numbers in the list then Screen Call permits your voice mail to examine calls that are intended for your telephone and handle them based on the Caller s Name When you haven t created the list in My Phone Manager or you created a list of Send to Voice Mail numbers in My Phone Manager four handling options are available Send the call to the telephone send the call to voice mail transfer the call to a station with an announcement and transfer the call to a station without an announcement For an incoming call 1 The voice mail prompts the caller to say his name 2 The caller mentions his name Voice mail then transfers the call to the extension The caller is made to hold while voicemail tries the extension 3 The telephone rings voice mail announces You have a call from To accept the call press 1 To reject the call press 2 and hang up To transfer with announcement press 3 To transfer without announcement press 4 Notes e Ifyou press 1 you can talk to the caller e Ifyou press 2 voice mail will transfer this call to your mailbox
89. ed If the station does not answer before a period set in system programming the call recalls your station Strata CIX and CTX IPT DKT Telephone 08 07 ADM DSS Console DSS Console Call Transfer with Camp on You can transfer a call to a busy station from either a DSS console or an DADM Use the DSS to transfer the call even though the DSS LED associated with the station you are transferring to is red To transfer call to a busy station 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings the called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a extension button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back Call Answering Outside Line If your DADM or DSS console is equipped with a Line button you can answer
90. en when other shared IPTs answer or release the call In this case the user that placed the call on hold must access the ACO line again to clear the held call e If there is an IP failure the IPT will not reset if the ACO is on Hold or is in use e When CIX voice calling or paging occurs the ACO user will not hear the page or voice announce if he is using the ACO line After the ACO call is complete the IPT user will be able to hear the Page or Voice e When Background Music BGM is activated the ACO will mute ring your telephone when a call is received on your ACO button When using the ACO button there is no BGM Strata CIX and CTX IPT DKT Telephone 08 07 85 IPT2010 SDC IPT2010 SDC Programming 86 IPT2010 SDC Programming Important The IPT2010 SDC must be programmed using eManager as a 20 button station Prog 204 Feature Button 11 FB11 must be programmed as a Release button When the ACO button is pressed the IPT2010 SDC sends Hold and FB11 Release to the CIX system FB12 FB20 must be blank The feature button used as the ACO must be blank no assignment in the CIX data base Prog 205 The programming shown below must be done at your IPT2010 SDC telephone This procedure shows only the programming unique to the IPT2010 SDC For all other programming functions refer to the DKT IPT Administrator Guide To place your telephone in Programming Mode 1 Press 3 6 9 Hold simultaneously The LCD displays PROGRAM M
91. er 100 199 or System Speed Dial number 200 999 The LCD shows your digits and you hear Entry Tone Dial the telephone number to be stored Include any required access and area codes The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone Release the telephone To enter another number repeat the process starting with Step 1 Refer to Table 6 below Example To store a Station Speed Dial number on Index 100 dial 66 100 99495833000 Feature Access Codes Feature Feature Access Code Sequences Speed Dial Storing an SD number Station 66 nnn Phone No nnn 100 199 SD bin numbers System 66 nnn Phone No nnn 200 999 SD bin numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 Refer to Table 7 on page 67 to see how to enterkand into a speed dial phone number 66 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Storing a System Station Speed Dial Number IPT2008 SDL Name Storage If you have a IPT2008 SDL phone you can store names for Personal SD numbers see Storing Personal Speed Dial Names on page 116 Advanced Speed Dial Operation Special Characters SD numbers may include 0 9 x and Pause For an example on how to use special characters see page 131
92. er Software and Software Documentation and Technical Data related to Commercial Items Consistent with F A R 12 211 and 12 212 they are licensed to the U S Government under and the U S Government s rights therein are restricted pursuant to the vendor s commercial license 10 Severability If any provision of this License Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 11 No Waiver No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party 12 Supplier Software The Software may include certain software provided by TAIS suppliers In such event you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with tights to enforce the Agreement with respect to supplier s software YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE
93. esne oesie e eea 67 Tone Pulse Dialing teclat ron shbeasesl stares tecauebs tocarla igcade 68 Uniform Call Distribution l eho EEKE ti enkeoictecabiatecdevinss 69 CosivEosolta cit A Ad ie 70 Voice Mail Direct Trafic ti 71 Voice Mail Soft KEYS oenen T i ae ne Ge ee R 71 Cal Recordin Sisene eee mat eee dion thine aE E E E E REE ng 76 Other Voice Mail Features ascension ennaa itae cede ee e a TT Chapter 4 IPT2010 SDC Making and Answering Calls cscs ceseesscssecssesseceseceseecsseceeseeeeecaeecaaesaeesseceseeeneesaeeeaeens 80 Local Emergency Service Calling 911 cece eeceseescesseceseeeeeeeaeesaeceaeceeeseeeeaeeeaaeeaeeees 81 ACO Volume Controlan EES HL ede ele ee ihe 82 Miacrophomes 5 ysis ssiicite leteestivcsgel ira bine aristas dt 82 ACO LED and LED Indication incen eii i a e i ea Een 83 ACO E CO l ENIRE AE E EEE AEN EE A ER E ATE 84 ACO Operating Summary anne cele it 85 Strata CIX and CTX IPT DKT Telephone 08 07 Contents Chapter 5 IPT2008 SDL LCD Features IPT2010 SDG Programming ct a dn E eee ae ees 86 IPT IDA UZA OO ii sea oie te een bed le na ati a le ia 88 IPT2010 SDC Headset Transmit Level Adjustment 0 cece eeceesseceeceeeeeeeeseceseenseeees 88 Local CO Lin Connectton ys ensai eka dat lett ected iii ide 89 Local CO Line Circuit Quick Test oooooocccnnnoccccononccnnoonnnononnncnnnonoconononcnnnnonnnnnonnncnnnnnnnos 90 Chapter 5 IPT2008 SDL LCD Features BUS viii 92 Fixed BUIN decos ccoo ANO
94. fault 1 20 Default 6 600 ms 5 Press FB05 ACO Pad This affects only the CO Line pad level This is the same function as the pad jumper on the CO Line card The IPT pad levels are set by the CIX system PAD Table programming Press Hold Go to the next Step or if you are finished programming go to Step 9 2 3 dB pad Set 3dB if the local CO is very close to your telephone connection causing the audio volume level to be too high 1 No pad Default Note During installation leave ACO Transmit and Receive levels FB20 and FB19 at default Use FBOS to adjust ACO level If additional adjustment is needed then use FB20 and FB19 6 Press FB06 Country Code set to 0 for United States and Canada Press Hold Go to the next Step or if you are finished programming go to Step 9 7 Press FB07 Auto Hold ACO line No Auto Hold releases the ACO line Press Hold Go to the next Step or if you are finished programming go to Step 9 2 Auto Hold 1 No auto hold 8 Press FB08 LCD Language for ACO Select the display language then press Hold 1 US English 3 British English 2 French 4 Spanish 9 Press Hold again to save the changes 10 Lift then replace hand set to exit programming mode FB09 FB20 Do not change Strata CIX and CTX IPT DKT Telephone 08 07 87 IPT2010 SDC IPT2010 SDC Programming 88 IPT Initialization The IPT2010 SDC has a fourth initialization option FB4 ACO Def
95. feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing CO line to station call 1 e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations even if the station entering the conversation is not programmed for Privacy Override see Privacy on page 64 Paging Station users can make page announcements to telephones and external speakers Check with your System Administrator to find out the zone numbers for various paging groups To make a Page Announcement to telephones or external speakers 1 Lift the handset press extension and enter a paging access code 2 Make your announcement then hang up To make a Group Page Press Group Page and enter the Group number 01 16 Or press extension 31 and enter the zone number 62 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Paging Answering a Page To answer a Group Page lift the handset off hook dial 5 36 and enter the Page Zone number 01 08 depending on your telephone system To answer an External Page Zone lift the handset off hook dial 5 36 and enter the Page Zone number 01 08 depending on your telephone system All Call
96. g two optional units and describes the features buttons and associated LEDs It describes the various models for the following two types of units e Digital Add on Module DADM adds 20 line feature buttons to digital telephones Up to two DADMs can be connected to a telephone e Direct Station Selection DSS Console adds 60 line feature buttons to a digital telephone Available for system operators who do not have an attendant console IP Add on Module IADM adds 20 line feature buttons to the IPTs Up to two IADMs can be connected to an IPT IP Direct Station Selection IDSS Console operates alongside an IP telephone and has 60 line feature buttons Up to three consoles can operate with one IP telephone Note The CIX can support up to two IADM2020 but it cannot support the IDSS2060 Strata CIX and CTX IPT DKT Telephone 08 07 137 ADM DSS Console ADM ADM Digital add on Modules DADM can be connected to IPT and 3000 3200 series telephones to provide additional buttons Certain models are not interchangeable The DADM3120 3220 shown below right works with the DKT3000 3200 series telephones and the IPT1020 SD The DADM3120 3220 works with 3000 3200 series telephones only The IP add on Module IADM offers all the same features of the DADM3120 3220 Buttons and LEDs The DADM31 20 3220 provides 20 feature buttons to their respective telephones These flexible feature buttons can be assigned as CO lin
97. he Meetings screen The Meeting Notification screen displays La shown right Toshiba 2 Use the corresponding right softkey to select User 200 the Notify time box This is the time in patin minutes for the telephone to notify you before Dinner Meeting a meeting Notify E 3 Use the dial pad to enter the time Enab el For example You will be notified by the telephone five minutes before the dinner meeting in the screen shown on right back 4 Click the Enter Navigation button 4 PHONE CONFIG Meet indi 5 Click the Enable softkey on the right 7886 To Cancel Update change the time of a meeting 1 Select the meeting item from the Meetings screen 2 Select the Cancel softkey Or just change the time then select the Update softkey 106 Strata CIX and CTX IPT DKT Telephone 08 07 IPT2008 SDL LCD Features Info ManagerTM Cycle Select Cycle to cycle through the web chika applications Toshiba or User 200 Auto Cycle i 1 From the Options screen press the Configure soft key Start Time 2 Press Properties soft key 2 Cr 3 Press the Auto soft key The cycle screen yele Time displays shown right En 3 4 Enter the Start time This is the number of back seconds after which the Options screen 4 PHONE CONFIG LProper Mi should Auto cycle 7559 5 Enter the Cycle time This is the cycle time between the applications 6 Press the Submit soft key Configure This screen enable
98. he Options screen select Calendar The calendar screen displays shown right 2 Select the Login to Outlook softkey The Calendar Login screen displays shown right 3 Enter your Microsoft Outlook Username and Password Notes e Use the right softkeys corresponding to either the Username or Password e Use the dial pad letters to enter the Username and Password 4 Select the right softkey corresponding to Cache to check or uncheck Cache Toshiba User 200 Login to Outlook back PHONE LCONFIG Cal erid i 7882 Toshiba User 200 Username Passuord er Cache M Login back E PHONE CONFIG IGal erd iis 7889 Note Check Cache for the database to remember your Username and Password 5 Select the Login softkey on the right Your meetings screen displays shown below Strata CIX and CTX IPT DKT Telephone 08 07 105 IPT2008 SDL LCD Features Info ManagerTM For details on an item select the corresponding softkey next to the date on the meeting screen The Meeting details display shown below right Toshiba Toshiba User 200 User 200 Meeting Friday January 28 TEE 06 00PM Dinner EOE i ott Meeting Dinner Meeting 02 04 06 00PM Dinner Mars next back next back PHONE CONFIG JCal endo PHONE LCONFIG cal end 7880 7881 Meetings Screen For the Telephone to notify you of a Meeting 1 Select the softkey next to the meeting time on t
99. he auto method the Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Continue to Step 3 Or if you are using the manual method the Record LED flashes green rapidly Continue to Step 2 2 Manual method only If you want to record the call to the predefined mailbox associated with the phone you are using press The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Or if you want to record this call to another mailbox enter the mailbox number usually the extension number Finish by pressing The Record LED flashes rapidly and there is approximately a one second interval in extreme busy conditions up to five seconds before the recording starts and the Record LED changes to the in use interval flash rate You are now recording Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Call Recording 3 To stop recording press Record The LED turns off and the recording stops To resume recording at this point you need to begin a new recording see Step 1 Notes The following notes apply to telephone systems that are networked For instance if y
100. hey are dialed Call progress tones Ringback Tone Busy Tone etc are heard through the handset 2 When connected you can continue to use the handset or switch to speakerphone by holding down Spkr and replacing the handset Strata CIX and CTX IPT DKT Telephone 08 07 15 The Basics Making a Call 16 Dial Directory This feature requires CIX R4 0 software and above for Toshiba DKT3000 3200 and IPT2000 series 10 and 20 button small LCD telephones You can make a call by selecting a name from your telephone directory Your telephone will display names First Name Last Name or vice versa depending on the way they have been programmed in the telephone system All directory names are sorted alphabetically 1 Press SK 1 or Mode from your telephone shown right The Select Directory menu appears SELECT DIRECTORY Note The soft keys on the Select Directory are My Personal Speed Dial Names EXTR System Speed Dial Names INTR Directory Number Names Dial Cancel directory get dial tone MY EXTR INTR DIAL 7509 2 Press the appropriate soft key and use the dial pad to enter the first character of the name Or if you do not select a directory you can go directly to the dial pad and enter a character This makes names from all directories available Notes e Press the same dial pad button quickly to move from one character to the next the characters will change each time the button is pressed After entering the f
101. his guide xi organization ix related documents xii access codes 65 66 129 132 account codes 35 129 132 calls 35 forced 35 verified non verified 35 ACO 911 emergency service 81 hold 84 LED and LCD Indication 83 limitations 85 volume control 82 add on module DSS console 137 advisory messaging 134 alarm clock 120 all call page 63 alphanumeric entry 98 117 ANI 47 answer a call 17 answering calls 15 attendant console 132 automatic Strata CIX and CTX IPT DKT Telephone 08 07 busy redial 129 132 callback 38 callback cancel 129 132 hold 26 line selection 14 automatic hold 26 background music BGM 39 129 132 busy override 60 button labels 145 programming 129 buttons 3200 series LCD 5 11 DSS on ADMs and DSS consoles 139 extension Xi fixed 3 10 flexible 4 11 one touch 130 C caller ID 47 call forward access codes 129 any call 41 override 142 station 40 system 40 149 Index D F call history 47 call hold 26 calling 15 calling from SoftIPT 28 call monitor 121 call park 132 orbits 47 call pickup 49 129 132 held calls 133 call recording 76 call transfer 20 call waiting 51 61 centrex application 143 feature buttons 143 class of service override 62 CO line call transfer 20 CO line buttons 13 CO line queuing 52 conference calls 22 133 hold 26 split join drop 24 voice mail 23 D DADM 8 138 delayed ringing 14
102. hold enabled in IPT2010 SDC Programming on page 86 If you have the default of No auto hold then the outgoing CIX call is dropped after pushing ACO key ACO call is dropped after pushing another telephone button Strata CIX and CTX IPT DKT Telephone 08 07 IPT2010 SDC ACO Operating Summary ACO Operating Summary The following is a summary of operating characteristics when using the ACO service on the IPT2010 SDC telephone e Your LCD will not display Caller ID name and number when receiving a call on your ACO button e You do not get CIX tones or CIX LCD displays when you are on an ACO call or during ACO ringing The buttons available on an ACO call are Hold Spkr Volume A and Volume W buttons the dial pad ACO Soft keys flexible buttons and ADM DSS buttons and Off On hook Note Flexible buttons except ACO will use CIX operation If you press a Flexible button when you are on an ACO call the call will disconnect or go on Auto Hold e You cannot use the Mic Msg Speed dial Redial and Conf buttons e When using the ACO line you cannot use CIX features such as Call Forward Speed dial Redial Call Accounting Toll Restriction LCR Account Codes etc e If the IPT2010 SDC has power POE or commercial AC the ACO line will function even when there is an IP failure However if there is a power failure the IPT2010 SDC will not work e Ifyou put an ACO call on Hold the call will continue to be on Hold ev
103. hone has been programmed for Privacy Override In that event the other telephone may enter and leave the conversation at will If all users are provided with Privacy Release in Class of Service the system will function as non private Your telephone may be equipped with a Privacy Release and or a Privacy on Line button On a normally private telephone Privacy Release allows other appearances of you line to join the conversation On a normally non private telephone Privacy on Line allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release While on a CO line call press Privacy Release The LED lights red The outside line flashes at all appearances When another station user enters the outside line call by pressing a common outside Line the Privacy Release LED turns Off To add a third station press Privacy Release again the process repeats To set cancel Privacy Press Privacy on Line to set privacy The LED lights steady red Others are blocked from entering your outside line calls when they press a common Line Or press Privacy on Line again to cancel the feature The LED turns Off Redial 64 Use this button to redial the last number dialed from your telephone To redial the last number press Redial or xO Strata CIX and CTX IPT DKT Telephone 08 07 A
104. hones in the All Call Page group Reais Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy Redal SY tone on a dialed outside line call not available when calling on Tie or Direct Inward Dialing DID outside lines eae Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do Casal Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside line queuing when all lines are busy Call Frwd Call Forward All Calls Press to forward all calls to another station or voice mail All Calls device Call Frwd Call Forward Busy Press to forward calls immediately to another station or voice mail Busy device when your station is busy or in the Do Not Disturb mode ed Call Forward Busy No Answer Press to forward calls immediately to another station Busy Nene or voice mail device when your station is busy or in Do Not Disturb mode Also forwards calls when your station is not answered after 8 60 seconds set at your station Strata CIX and CTX IPT DKT Telephone 08 07 145 Button Labels Delayed Ringing Table 18 Feature Button Definitions continued Button Definitions Call Frwd Call Forward No Answer Press to forward calls to another station or voice mail device No Answer when your station is not answered after 8 60 seconds set at your station Call Frwd Cal
105. ial Pad Flexible Buttons 7 z lt z N Fixed Buttons IPT2008 SDL Telephone Strata CIX and CTX IPT DKT Telephone 08 07 91 IPT2008 SDL LCD Features Buttons The IPT2008 SDL telephone is unique in functionality and design This chapter describes its design elements and shows you how this telephone functions Buttons This telephone has Fixed buttons Navigation buttons eight flexible buttons and 16 soft key buttons Fixed Buttons The fixed buttons on your dial pad enable you to perform standard functions quickly and easily These buttons are described in Chapter 2 The Basics These buttons are common on all the IPT2000 series telephones A Voice Mail Speed Dial envelope ats lightning buttons e Mircrophone Volume Control Speaker Redial U turn button Hold red button Cnf Trn Conference Transfer 3 people 2 people 7508 Navigation Buttons These buttons are found only on the IPT2008 SDL telephone They are located on Up the right between the LCD and the Flexible Left buttons You can navigate the Web screen using these buttons A Right The Navigation buttons are the A or Y da A Entar arrows to move up or down the or Down arrows to move left or right and the center button is the Enter button 92 Strata CIX and CTX IPT DKT Telephone 08 07 IPT2008 SDL LCD Features Idle Display Idle Display This s
106. ickup of ringing held or parked calls Ext button 5 29 Ext No to be picked up Incoming Group Pickup Ext button 5 34 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 5 Primary Ext No to be picked up Incoming Directed Group Pickup Ext button 5 32 Group Number to be picked up Incoming Directed Extension Pickup Ext button 5 22 Ext Number Strata CIX and CTX IPT DKT Telephone 08 07 Strata CIX and CTX IPT DKT Telephone Table 16 Feature Access Codes c ontinued Feature Feature Access Code Sequences All Call Page Group Page and or External Page Pickup of page Ext button 5 36 Page Zone No 01 08 5 5 Ext No of another phone being paged Call Pickup for calls on Hold Local Pickup call held on this phone Ext button 5 71 Remote Pickup pickup another extension Ext button 5 72 Primary Ext No Pickup an Outside Line on Hold Ext button 5 73 Outside Line on hold 001 128 Pickup a an on Hold Ext button 5 74 Ext No on hold Conferencing Three Way 494 Dialing Special Characters from a Rotary Phone Simulate Dialing k Dial 441 Simulate Dialing Dial 440 DISA Security Code Change Ext button 658 old Security Code 1 15 digits new Security Code 1 15 digits Distinctive Ringing See Di
107. ill be cancelled 3 Press Spkr Your Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing Msg button which calls you back 4 To turn Off a Message LED that you have set on another extension press 64 plus the extension number that has the message light set Then press Spkr or hang up to release your telephone Your LCD shows the extension and MW CANCEL Or dial the extension that you set the Message LED on then press 77 Then press Spkr or hang up to release your telephone Microphone To turn the Microphone On Off when the speakerphone is active Spkr LED is On press Mic When the Microphone is On the Mic LED is On steady red When Mic is Off the LED is Off and you cannot be heard through the microphone The microphone and its LED are always On when you receive a Voice first internal call and Off when you receive a Ring first call Each station s microphone can be set in system programming to e switch On Off with one touch e switch Off only while pressed and held e either On Off at the start of handsfree dialing To talk back to a Handset Off hook Call Announce call press and hold Mic and talk over your telephone handset headset The LED and microphone remain Off Strata CIX and CTX IPT DKT Telephone 08 07 19 Call Transfer The Basics 20 Call Transfer 1 While on a call press Cnf Trn Your Line LED flashes green and you hear internal
108. ing SMDR report Verified Non Verified Account Codes If programmed for Verified Account Codes the system checks the account code you entered against a list created by the System Administrator The code you enter must be on the list for the call to proceed Non verified account codes must be of a uniform length specified by the System Administrator Forced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone is heard after dialing the telephone number alerting you to enter the Account Code 2 Enter the account number When the number of digits designated for account codes has been entered the number will be checked against the verified list if chosen and the call will continue as normal If the number of digits entered for the account code is not reached or the verified code does not match then re order tone is heard and the call is rejected You can bypass Forced Account Code requirements with three emergency numbers including 911 See your System Administrator for these numbers 1 911 2 3 Strata CIX and CTX IPT DKT Telephone 08 07 35 Advanced Operation Account Code Calls 36 Voluntary Account Co
109. irst character of the name do not press a button the cursor shifts right so the second character can be entered The more you spell a name the system narrows your search e Use the Left or Right soft keys to move the cursor left or right Example To enter the name Jack Press 5 once for J to display When the cursor moves to the right press 2 once for A to display When the cursor moves to the right press 2 three times quickly for C to display When the cursor moves to the right press 5 two times quickly for K to display 3 Press Find soft key to start the Dial directory search 4 Press Next soft key to go through the directory until you see the correct name or extension 5 Press Call soft key to call 6 Press Back soft key to go back through the directory Strata CIX and CTX IPT DKT Telephone 08 07 The Basics Answering a Call Answering a Call There are several ways to answer a call Handset If your telephone is programmed for Ringing Line Preference pick up the handset and the telephone automatically answers the ringing line If not press the button associated with the ringing line flashing green LED Speaker If your telephone is programmed for Ringing Line Preference press Spkr and the telephone automatically answers the ringing line If not press the button associated with the ringing line flashing green LED Once connected you can continue on the speakerphone or lift the handset Handsfree An
110. is connected to the VM mailbox Strata CIX and CTX IPT DKT Telephone 08 07 The Basics Call Transfer To perform Call Transfer Immediate 1 While on a call press the TRNS Soft Key The IPT2008 SDL and DKT3014 3214 LCD shows TRANSFER 2 Dial the extension where you wish to transfer the call The call rings the destination station and your telephone returns to the idle state If your telephone does not go idle the destination may be located in a remote node so you need to hang up to return to idle state Strata CIX and CTX IPT DKT Telephone 08 07 21 The Basics Conference Calls 22 Conference Calls You can conference together up to eight parties including your own with up to six parties being external network lines The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions The person who initiates the conference call is the Master If after the conference is established and the Master exits the conference the first station to have been added to the conference becomes the Master To conference calls 1 2 3 While on a call press Cnf Trn You hear dial tone and your Line LED flashes green Call another station or outside line When the called party answers press Cnf Trn If you receive a busy tone or no answer press Cnf Trn again to return to the original connection All parties are conferenced If the second call was place
111. isplays shown right 3 Enter a Directory Number in the User DN field 4 Enter your Password 5 Press the Login soft key Note The application options screen displays shown right Press the soft keys to select an application You also have an option to cycle through all the applications Cycle an option to configure the application or an option to logout You get logged out of the system when you select Logout by pressing the softkey on the right of it and the Login screen displays Strata CIX and CTX IPT DKT Telephone 08 07 Compariy PHONECONFIGLInfo Mg User Login Toshiba 7546 News Calendar Cycle Configure PHONE CONFIG Main BN Toshiba User 200 Weather Logout 7547 Options Screen 101 IPT2008 SDL LCD Features Info ManagerTM Stocks From the Options screen press the Stocks soft key to view a list of stock quotes Toshika Note To add or remove stock quotes see User 200 Adding and Removing Stock Quotes i an 99 Company News and Weather on page 6006 193 92 3 24 108 RHAT 11 32 0 14 ack Stock UD A PHONELCONFIG 102 Strata CIX and CTX IPT DKT Telephone 08 07 Weather 1 From the Options screen press the Weather soft key to check the weather of a location The Weather screen showing the cities displays shown right 2 Select a city by using the corresponding softkeys The weather for that city displa
112. l See Adding Voice Mail to a Conference on page 23 For instructions on the Stratagy Voice Mail features refer to the Stratagy Voice Processing User Guide Strata CIX and CTX IPT DKT Telephone 08 07 77 This page is intentionally left blank IPT2010 SDC 4 The IPT2010 SDC telephone looks and functions similar to the IPT2010 SD telephone when connected to the Strata CIX This phone fully supports all the CIX features and services of a regular IPT2010 SD telephone However this telephone can have a unique feature button called the Analog Central Office ACO button to connect directly to your local Central Office Important The telephone must be connected to live AC commercial power or POE Power over Ethernet for CIX system and or local CO line operation e Your telephone must be connected to a working local line for local call operation to function see Figure on page 89 and Local CO Line Circuit Quick Test on page 90 e When you press the ACO button you directly connect to the Central Office and you will not be able to access any of your Strata CIX system features e The ACO service has some differences compared to your telephone s CIX service See ACO Operating Summary on page 85 for more details WARNING Avoid using an IPT2010 SDC connected to a CO Line during a thunderstorm There is a possible chance of an electric shock from lightening Toshiba recommends disconnecting the CO Line cord from the IPT20
113. l Directory External Directory enables you to search the System Speed Dial Numbers alphabetically typically external destinations Internal Directory enables you to search all of the internal name extensions alphabetically This saves time since you do not have to step through the lists screen by screen See Table 12 on page 100 for instructions on entering letters numbers and punctuation from the dial pad 1 Press the INTERNAL DIR or EXTERNAL a DIR Soft Key to view the first screen INPUT THE NAME EXIT FIND 2 Begin by entering the name see Table 12 on page 100 and pressing the ERED FIND Soft Key LEFT RIGHT EXIT FIND 96 Strata CIX and CTX IPT DKT Telephone 08 07 If you entered B all names beginning IPT2008 SDL LCD Features Directory and Speed Dial Listings with B are listed You can press the cus MORE Soft Keys to view adjacent pages CUSTOMER A CUSTOMERS CUSTOMER C CUSTOMER D 3 To select someone from the list press the CUSTOMER E CUSTOMER F Soft Key next to the name The directory CUSTOMER G CUSTOMER H information displays PREVIOUS MORE EXIT 4 Press the Soft Key next to the person or dept you wish to call The system calls SMITH NO 200 and displays the directory information MAR d9 MONDAY 01 35 5 Press any key to return to the idle screen or from the directory listing TRNS CONF screen press EXIT to return to idle PGE Storing Personal Speed Dial Names
114. l Forward External Press to forward Private or DID line calls to an external or External internal telephone number Caller ID Caller ID Press to view the Call History list may include name number date status Directed Call Pickup Press to initiate a ringing Directed Call Pickup of outside line extension Pickup and page calls Bee Do Not Disturb Press to lock your station in or out of the Do not Disturb mode Direct Station Selection s Press to ring a preselected station The LED associated DSS with each DSS button provides the status idle busy of the station assigned to the button Flash Press to perform the following functions Disconnect and recall dial tone on a Flash outside line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Group Group Pickup Press to pick up a call that is ringing a station that belongs to a Pickup Pickup Group that your station is a member of Line Line Press to answer or access an outside line Microphone Cutoff Press to turn the microphone off on while idle providing privacy Microphn h f i i Cut off when you receive handsfree internal calls Also functional when your station receives calls The Mic button controls the microphone when you originate calls Msg Wait Additional Messages Waiting NIONE ae Press to control the system s outside line ringing pattern for after hours incoming calls Park in Park Pre
115. lephone 08 07 51 Advanced Operation Direct Inward System Access DISA 52 Direct Inward System Access DISA Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access DISA and dial an extension or outgoing line without going through an attendant or operator See your System Administrator for details 1 From outside the system dial the public telephone number assigned to DISA The call will be answered and you will hear system dial tone If you do not dial within 10 seconds the line disconnects 2 When you hear dial tone dial an extension or an outside line 3 If you dial an outside destination you may need to enter a security code provided to you by the System Administrator When you hear the tone enter the security code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary extension For example a station s DSS button LED shows busy light steady red when the station is e busy on a call on any button e idle but all appearances of the station s extension are in use by other stations When the station is in DND the LE
116. lephone buttons shows a multiple PC keyboard or telephone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Grey words within the printed text denote cross references In the See Figure 10 electronic version of this document Library CD ROM or FYI Internet download cross references appear in blue hypertext Strata CIX and CTX IPT DKT Telephone 08 07 xi Introduction Related Documents Media Related Documents Media Note Some documents listed here may appear in different versions on the CD ROM or in print To find the most current version check the version date in the Publication Information on the back of the document s title page Refer to the following for more information e Strata DKT3001 2001 Digital Single Line Telephone User Guide Strata DKT IPT Telephone Quick Reference Guide e Strata CIX My Phone Manager User Guide e Strata CIX Application Software and CIX Documentation Library CD ROM e Strata CIX eManager Application Software and Documentation Library CD ROM e Strata CIX SoftIPT Application and Documentation Library CD ROM xii Strata CIX and CTX IPT DKT Telephone 08 07 The Grand Tour 1 This chapter familiarizes you with the Digital Key Telephones DKT and Internet Protocol Telephones IPTs fo
117. les you to enter a Page Group number 01 16 RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns telephone to the idle state RTRN Terminates a feature operation and to return to a previously displayed state Enables you to break off from a conference call with another conference call member for a private conversation split You can use the Join key to reconnect both of you SPLT back into the conference You must be a conference master to use this See instructions for Conference Split Join Drop for further instruction STA Adds a station to an existing call while in the Conference mode The LCD prompts you to dial a station number after you press this key TALK Makes a voice announcement to a called station that is ringing Initiates or completes a Transfer while on an outside call Press once for an immediate TRNS or announced transfer depending on system programming Pressing TRNS again completes the transfer Strata CIX and CTX IPT DKT Telephone 08 07 Soft Key Example Advanced Operation Soft Keys When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature Here s an example of how Soft Keys work 1 When an outside call is in progress the LCD appears as shown on the right ABR Automatic Busy Redial CONF Conference PAGE Paging 2 If you select CONF press SK 2 the di
118. ling tone 14 voice first 14 SoftIPT buttons more features 30 setting 30 calling 28 directory 29 label feature buttons Linel Line6 30 soft keys 5 32 33 2000 phone location 11 3200 phone location 5 DKT3014 LCD 66 95 96 114 115 left and right tab 94 Stratagy voice mail 71 speakerphone 17 special characters for speed dialing 67 speed dial 65 130 access codes 65 66 129 135 names 97 116 personal 66 96 115 131 system 66 96 115 speed dial DADM or DSS 141 Spkr button 15 answering 17 split 24 start application 135 storing speed dial names 97 116 Strata CIX and CTX IPT DKT Telephone 08 07 system speed dial 66 96 115 T tabs 94 tone pulse dialing 68 tone signaling 14 transfer 20 travelling class override 135 two tandem CO line connection 23 U uniform call distribution UCD 69 user programming 127 129 135 V voice first signaling 14 voice mail access codes 135 call record 76 conference 23 direct transfer 71 volume control 135 136 voluntary account codes verified non verified 36 W Web accessing the web 99 alphanumeric dial pad 100 application Icons 100 Strata CIX and CTX IPT DKT Telephone 08 07 Index T W 153
119. mergency service as programmed by your System Administrator This is especially important if the CIX system is remote to your IPT2010 SDC telephone For example if your IPT2010 SDC is in New York and the CIX system is in Los Angeles and you do not use the ACO button for the 911 call the CIX system will process the call as if you were in Los Angeles An operating local CO line cord must be connected to the Line jack on the bottom of your telephone The AC power adaptor LADP2000 1A or 2A must be plugged into the live 120 VAC Commercial power that is operating and must be plugged into your telephone or your telephone must be powered by operating Power over Ethernet POE LAN connection Strata CIX and CTX IPT DKT Telephone 08 07 81 IPT2010 SDC ACO Volume Control ACO Volume Control To adjust the handset headset volume Press the Vol A to increase volume and Vol W to decrease volume during the ACO call gt To adjust the Speaker Receiver Volume Press ACO button in On hook Mode then press Volume Up Down button to change the Speaker Receiver volume level To adjust ACO Ringing volume There are two ways to adjust ACO ringing volume 1 When the ACO button is ringing press the Vol A to increase volume and Vol Y to decrease volume 2 When the IPT is idle press Hold then Vol A to increase volume and Vol W to decrease volume Microphone Important Use only the Handset in ACO mode Microphone is not available f
120. n be assigned in system programming to Pickup Groups As many as 32 groups can be created to enable you to easily pick up incoming new or transferred or internal calls that are ringing stations that are in your group or in other groups This feature does not pick up held calls See your System Administrator for group assignments Ringing Page or Held Call Pickup This feature picks up ringing or held calls including Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied to pick up All Call Page exclusively To perform Call Pickup Press the buttons shown in the table below for the desired Pickup feature Table 3 Call Pickup Feature Codes Ringing or Press Ext Button then dial Page Calls TOR IGRU Rs the access sequence below A call ringing or held at the Extension Number 5 6 Ext No Directed DN or A call Ringing held or parked at the Ext No 5 29 Ext No Group A call ringing a member of your pickup group 5 34 Directed Ext A call ringing on any line of this Primary Ext No 5 5 Primary Ext No Guin A call ringing an extension in this Pickup Group 5 32 Group No Ext No A call ringing this Ext No only Other lines 5422 Ext No ringing on the same phone are unaffected Outside Calls Any incoming ou
121. nging a Personal Speed Dial Code See Storing a System Station Speed Dial Number on page 66 Strata CIX and CTX IPT DKT Telephone 08 07 131 Feature Codes User Programming Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature For an example of Call Forward see Call Forward Examples on page 43 132 Table 16 Feature Access Codes Feature Feature Access Code Sequences Account Code while on a call Cnf Trn 46 dial account code digits Attendant Console Ext button 0 Automatic Busy Redial On Cnf Trn 441 hang up Automatic Busy Redial Off Automatic Callback while on a call Ext button 442 4 when you hear busy tone Automatic Callback Cancel Ext button 431 Background Music Telephone Speaker On Ext button 490 music source no 1 15 Telephone Speaker Off Ext button 491 Spkr External Speaker On Ext button 492 music source no 1 15 External Speaker Off Ext button 493 Spkr Call Forward See Table 2 on page 43 Call Park Activate while on a call Cnf Trn 33 Orbit Number 7000 7019 or your Ext No Retrieve while on a call Ext button 32 Orbit Number 7000 7019 or your Ext No Call Pickup Directed DN pickup of ringing or held calls Ext button 5 6 Ext No Directed DN p
122. nties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and peripheral products we do not specifically test or guarantee that the third party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX Toshiba does not endorse warrant nor assume any liability in connection with such third party products or services If you have questions about compatibility we recommend and encourage you to contact the third party software hardware and peripheral product manufacturer directly This page is intentionally left blank Contents Introduction OTEIZA ON lin lenin iaa ae laa oem teeta eee ix How to Use This Guide sins eat nei Sead A a ie xi SOV SMI EAE A A ii o RS A A a o e o T xi Related Documents Media ccoconnoccnnncncnoccnononnnnnnnnnncnonccnnononenananinononnconnnnononanininerecocinononenines xii Chapter 1 The Grand Tour IPT2000 s ries Telephone Sen tuecie inikan enen reari ee eiii iio 1 Fixed Buttons r sn eii eraa al rosa 3 Flexible Buttons irtee A testes a ta ida 4 ECD SOP Keyser oe ae o A a ae ai
123. onal Speed Dial Names cece eeeeesecsseeseceeeceneeeseeeseceaeceseeeeeseneesaesseeees 116 Strata CIX and CTX IPT DKT Telephone 08 07 Contents Chapter 7 FeatureFlex vi Chapter 7 FeatureFlex Alarm Clock 5 coc tarsus slew eie dei hei ail esha See REO 120 Voice Mail Call Monitor cnt da A aia 121 Volce Mail Return Call ici does casio iria aia 122 Sereen Call cia aa idad 123 ONE NUM DERACCESS a rana da ae a cadalso dades 124 Hot Desk aia E E 124 FeatureElex Nea OS daran AER e a e E boa Tito soci 125 Chapter 8 User Programming Programming Feature Buttons oooocccnnccconcccnonacoonacnnnccnnnccnnn conan crono cono cnnn canaria cana ca nan ccnnnnans 127 User Programming Mode ecc tdi 128 Flexible Button Codeseira a e E a E Denis Dos a o SEa OR E eRe 128 Setting Changing a Flexible Button s Function oconnnonnccnocanoccnononononancnanonanonnccnnacnacnos 129 One Touch Buttons inutil eae A a EREKET TE E ES 130 Changing a One Touch Button sesssesesseeeeeeeessseesesseesrsresrrssessestestesresresrerrssresesesressere 130 To Usea One Touch Button rn 131 Setting Changing a Personal Speed Dial Code oooconcninccncnnocononconncnoncnnncnnononcnncconocnos 131 Feature COMES eimen nnar A eoor ri a posters 132 EED Indicator Details ners inenen ina 136 Chapter 9 ADM DSS Console ya D I A O NN 138 Buttons and LEDS criticando Rai enS eeen A Tae nisa NE 138 DSS Consoles minint ea a e o Mati E e a A e AE acosta 139 DS
124. one s beep tone handset call waiting tone and microphone background noise cancellation option This mode enables LCD contrast adjustment and testing the IPT3014 LCD screen User Programming Mode To enter User Programming Mode press the Program button Or dial 9876 USER PROG MODE appears on your LCD The Program LED is steady green To exit User Program Mode press Program or go off and on hook press 9876 Note A IPT equipped with a headset adapter ignores the hookswitch It can only exit User Programming by timing out approximately 15 seconds Flexible Button Codes Flexible buttons are the unassigned buttons on your keystrip that can be used to store features The number of available Flexible Buttons depends on your telephone model and how the buttons are preassigned by the System Administrator See pages 4 and 11 for the Flexible Button locations The following steps enable you to program features onto Flexible Buttons for one touch feature access 128 Strata CIX and CTX IPT DKT Telephone 08 07 Setting Changing a Flexible Button s Function 1 Press 9876 to enter User Programming Mode 2 Press Hold 3 Press the Flexible Button to set or change 4 Enter the Flexible Button Code see Table 14 plus any optional parameters 5 Press the same Flexible Button flashing to save the setting DATA PROGRAM
125. one 08 07 The Basics Conference Calls To Split from a conference 1 While in a conference call on a DKT3000 3200 series phone press the SPLT Split soft 200 202 key or Split button EXIT SK1 SK2 sK3 sk Mode Page Scroll Feature The telephone LCD shows first conference party member Notice the number 1 preceeding extension 200 1 200 shown right 2 Press the NEXT soft key until you see the extension number for the party that you want to SK1 SK2 SK3 SsK4 Split out of the conference Model Page Geol Feature Example if you want to Split with extension 202 press the NEXT soft key until you see X 202 X any number Then press X in the example shown right 2 202 press 2 on the dial pad to Split 202 SK1 SK2 SK3 skK4 Mode Page Scroll Feature 3 You can return both yourself and the other Split party back into the conference by pressing JOIN RTRN terminates a feature operation and returns to the previously displayed state am SK1 SK2 SK3 SK4 Mode Page Scroll Feature To Drop the Split party from a conference Press the DROP Soft Key The party that you are talking to privately the party which you have Split from the conference will be disconnected Dropped and you will rejoin the conference If you are in a three way conference and Split with one of the parties the remaining party will essentially be on hold until y
126. onference Transfer Important The SoftIPT functions in the same manner as a desktop IPT Use this manual as a guide to the SoftIPT functions Refer to IPT2000 series Telephones for details on Flexible Buttons Fixed Buttons Soft Keys and LCD SoftIPT basic functions are covered in Chapter 2 The Basics Strata CIX and CTX IPT DKT Telephone 08 07 SoftIPT Icons Directory Folder Clicking this icon enables you to access the directory you create using MS Outlook Refer to Creating a Directory on page 29 Setup Wrench Clicking this icon enables you to view and change SoftIPT settings Help Question mark Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties etc Click Help to view all SoftIPT information PDA You can also install the SoftIPT on a laptop tablet or desktop PC and a Pocket PC at the same time but each should have a unique station ID and license The SoftIPT works with Toshiba Pocket PC with Windows Pocket PC 2003 OS E 4 11 42 EY or higher shown right Tested PDAs The following PDAs have been tested with the SoftIPT e TOSHIBA e750 e755 e800 e805 HP iPAQ h5550 h5555 hx4700 e Headsets Plantronics MX 100 MX 150 see www plantronics com ipaq EAS SoftlPT for Pocket PC Strata CIX and CTX IPT DKT Telephone 08 07 The Grand Tour DKT3000 3200 series Telephones DKT3000 3200 series Telephones The DK
127. or ACO conversations in Speaker mode 82 Strata CIX and CTX IPT DKT Telephone 08 07 ACO LED and LCD Indication Table 10 LED and LCD Indications ACO Operation ACO LED Indication ACO LCD Display Blank Off if CO is connected Idle f Default LCD display Red if CO is not connected In use or on Hold by other IPTs or devices WARNING Red can also indicate thatthe Red Default LCD display telephone is not connected to a working CO line ACO Hold Flashing Green Default LCD display Flashing Green LOCAL LINE RINGING ACO Ringing The Ringing LED located on top right of the phone is Flashing Red USING LOCAL LN IP FAIL No connection to CIX Red or Green FLASH REL i inki USING LOCAL LINE Answering ACO l use Green blinking FLASH REL i i y Sali USING LOCAL LINE Accessing available ACO l use Green blinking FLASH REL Notes e Default LCD display is User name Extension Month Date Day and Time e The Flash and Release REL soft keys display only when using the Local line You can use the Flash soft key for call waiting answer and or Centrex feature access The Release soft key disconnects the local CO line When in use or on Hold by other IPT s or devices ACO LED indication is Red But according to DC characteristic of branched device or branch wiring condition IPT2010 SDC might not be able to detect In use of other IPT s or devices
128. ou return to the conference Strata CIX and CTX IPT DKT Telephone 08 07 25 The Basics Hold Hold 1 To place a call on hold press Hold Your LCD shows the line on hold The held Line s LED flashes green while appearances of the line at other stations flash red To return to the held call press the held Line button e Ifyou do not return to the held call within a specified time it rings back to your telephone The call remains camped on to your station indefinitely e Ifthe held party hangs up the call is released 2 Repeat Step 1 to place additional lines on hold Note See the Call Pickup section to pick up a call on hold from another extension Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it While on a call press Hold twice That line s LED flashes green while appearances of the line at other stations are steady red in use Automatic Hold This feature enables you to place a call on hold by pressing another Line button no need to press Hold Make sure this feature is programmed on your system if not existing calls will drop While on a call press another extension button to receive originate a new call The accessed line s LED flashes in use The first call is put on hold and your extension s LED flashes You can also switch between calls without having to press Hold Consultation Hold 1 While on a call press Cnf Trn The call goes on hol
129. our company is so large that some departments are connected to one system node and others are on another either in the same building or in another city the telephones on the other node are considered remote stations e When a station that started voice recording puts a line on hold consultation hold or line hold voice recording stops and cannot be resumed e When a local Attendant splits two callers that were conferenced voice recording stops When a remote Attendant splits two callers voice recording is unaffected e Ifa recorded call is put on Line hold voice recording stops when that held call is picked up by another station When the held call is in a different node voice recording is unaffected when the held call is picked up e ACD or Attendant call monitoring cannot be used if voice recording is taking place Conversely if ACD or Attendant call monitoring is taking place you cannot use voice recording Pause Resume Recording You can pause the recording while continuing the conversation by pressing PS RES The PS RES LED flashes red Your conversation is no longer being recorded To resume recording as part of the same message press the PS RES button again You can pause and resume indefinitely throughout the conversation The only limit may be a message length imposed by the voice mail system Other Voice Mail Features Another voice mail feature lets you to include a voice mailbox in a conference cal
130. p to receive UCD calls The following illustration shows the typical call flow for this service 1 2 3 Agent logs into the UCD group CIX receives a call from PSTN or extension The call is routed to voice mail which provides the initial greeting using the auto attendant service The voice mail can be configured to prompt callers to enter the destination number or to route the call to the pre determined destination The voice mail transfers the call to the UCD pilot group According to the hunting rule distribute the call is delivered to an idle agent who logs in to this hunting group If no agent is available in the hunting group the call is queued to the UCD pilot group The caller may hear the Music on Hold MOH or Ring Back Tone RBT depending on the configuration If the call cannot be answered within the preconfigured time the call is routed to an overflow destination Strata CIX and CTX IPT DKT Telephone 08 07 69 Advanced Operation Uniform Call Distribution 70 Login Logout Login and Logout is controlled by the Login key assigned to the agent phone see Strata CIX Programming Manual Vol 1 for details The Log status is displayed on the Login key as shown below e Login Key is On Steady Logout Key is Off The Login Logout feature is applied to the call which terminates to UCD pilot only Therefore the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logou
131. r off hook and with Voice First or Tone signaling After pressing the button treat the call like any other station call made from a digital telephone DSS LEDs indicate whether the associated station is idle or busy The LED is steady red if the station is busy or ringing and is not lit if idle If all the station s PDN buttons are being used by other stations the DSS LED of the station is lit steady red but the station may be idle If the station is in the Do Not Disturb mode its DSS LED lights blinking red Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console ora DADM To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear a single ring tone If using the Tone signaling mode you hear successive ring tones Announce the call With Tone signaling you would have to wait for the called station to answer before announcing the call Hang up The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if on a extension button it goes idle When the called station answers the call the DSS LED stays steady red and the Line LED becomes steady r
132. r or lift the handset before dialing internal or external speakerphone calls When you dial a number the speakerphone automatically turns on and the Spkr and Mic LEDs light 14 Strata CIX and CTX IPT DKT Telephone 08 07 The Basics Making a Call Making a Call There are three ways to originate a call from your IP digital telephone Hot Dialing 1 To make a call using Hot Dialing dial the number When you start to dial the extension button Spkr and Mic LEDs light Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 2 When connected you can continue speakerphone operation or lift the handset and continue the conversation Spkr Button 1 To make a call press Spkr A line may be automatically selected or you can manually choose a line Your extension or Line button lights depending on system programming Dial tone plays through the speaker The Speaker and Microphone LEDs light 2 Dial the number Digits display as they are dialed Call progress tones Ringback Tone Busy Tone etc play through the speaker 3 When connected you can continue to use the speakerphone or lift the handset and continue the conversation Handset 1 To make a call lift the handset then dial the number A line may be automatically selected or you can manually choose a line Dial tone plays through the handset The Speaker and Microphone LEDs do not light Digits display as t
133. r the Strata CIX This includes the IPT2000 series and DKT3000 DKT3200 series telephones for the Strata CIX model numbers appear on the bottom of your telephone Important The IP telephones do not work with the Strata CTX28 The DKT3007 DKT3207 SD is specifically designed to work only with the CTX28 IPT2000 series Telephones The IPT2000 series models include e IPT2010 SD 10 button with two line by 24 character LCD with speakerphone e IPT2010 SDC 10 button with two line by 24 character LCD with speakerphone and an ACO button to access the local analog trunk e IPT2020 SD 20 button with two line by 24 character LCD with speakerphone Note The IP Telephony product family also includes a matching Add on module IADM2020 This Add on module functions like the DADM For user instructions refer to ADM on page 138 The 2000 series IP telephones offer all the same features as the 3000 3200 series digital telephones except the IPT2010 SD does not support Speaker Off hook Call Announce OCA All the Toshiba IPT2000 series telephones have speakerphones that enable you to place and receive calls without lifting the handset Strata CIX and CTX IPT DKT Telephone 08 07 The Grand Tour IPT2000 series Telephones Toshiba LCD telephones provide easy access to frequently used features Prompts guide you through specific tasks They also provide Outside Line Identification User Name Number Call Duration Date Time of Day displays and the
134. rea code enter the codes before the telephone number gt 0 a Example Press the for A Press the again for B etc Refer to the table for other characters 5 Press Spkr then input the name that will appear in the Personal SD directory nine characters max SEAH Hen You can enter alphanumeric characters from the dial pad shown right and in Table 13 e To move one character Table 13 Dial Pad Alphanumeric Characters to the right press the SESE RIGHT Soft Kev T umber of times to press GHT Soi Eey T Dial Pad the dial pad button add a space press the Buttons RIGHT Soft Key twice i E g 2 E 1 e To backspace delete 2 A B C gt previous character 3 D E F i 3 press the LEFT Soft 4 G A i A 4 Key 5 J K L bi 5 e To cycle back to the first 6 M N O 6 letter continue pressing 7 P Q R S 7 6 Press Spdial The Speed 9 W X Y Z 9 Dial name is now 0 amp 0 programmed 7 Go off hook The IPT exits User Programming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associated with that name Strata CIX and CTX IPT DKT Telephone 08 07 117 This page is intentionally left blank FeatureFlex F This chapter contains user information for FeatureFlex features when connected to a Strata CIX system FeatureFlex features are optional and do not com
135. rgency Monitoring Station eee cesceeeseseeesecsseceseeseeeseeesaecsaecseceseeeseeeaaesaaeeaeenes 57 Emergency Ring dO Wisin EE EA 58 Language Codema doler cies 58 Microphone Cut Off viii td a edd eta 58 Strata CIX and CTX IPT DKT Telephone 08 07 iii Contents Chapter 4 IPT2010 SDC Off hook CallVAmnounces 25 cs ceeiewnta A Linn lee nnd 59 Override Calls ssn eile hela a ee 60 BUSY OVerride x A 60 Do Not Disturb Overrides ieic cc s cdes tee a ee ia a Sete tales 60 Executive O vertidos ld laesia 61 Destination Restriction Traveling Class Overtide oooonncnnncnoccnocnnocnnonononoconanananaccnn corn ncns 61 Class OF Service OVETTIdE sedi cisscsstesscveslecsvestssseeetsscoosagscesteonsses pedscbebedsedeaevestededdetnaedevebaese 62 Privacy Override iii ia a 62 Da tas tenn ii de dr ta beet wel ott 62 Answerme a Page ccoo iccisieo eE beak es sa spin Sabi oes mood le bistbevtus asirios 63 AT Call Page iii A a 63 Emergency Page vor cigs dotada ri eaa di cada 63 PVC A ee tebe etd 64 Redial xis site tise scieiseit tien A AAA eaten ents ain een hehe 64 Speed Dil akin Seite eee ee ie en a aed 65 Making a Call Using Speed Dial 00 ee ceeeeeseeeseceseeeeeeeeeeaeecsaeeaeceseceaeesaeesaecnaeceeeeees 65 Accessing System SD and Personal SD DirectorleS ocononnncnnnnnonnnncnnncnnnnonaccnnannannnannos 66 Storing a System Station Speed Dial Number cooocnnncnnnonocicoconocnnoncnnonnonnanoconononnccnacncnnnos 66 Advanced Speed Dial Operation svies
136. riot 92 Navigation Buttons corolario e AA idad ds 92 Idl Display 20a AA eae A eid 93 Left and Right Tab Soft REYS ecese ena otee e en ee ene a iaee Ea anga 94 Directory and Speed Dial Listings eee ceseeeeceseeeseecseceseceeeeaeeeseesaecsseceeeseaeeaaecnaeens 95 Direct Station S cl6Ct On siii sedis lo at uns ie eee ean eels 95 System Speed Dial and Personal Speed Dial ee eeeesecneceneeeseeeseceaecnaeeseeeeeeeaaes 96 Internal Directory and External Directory ooooocnnoconccconnconnnannnnnnonnccnnonnnnnnnnona crono cn nannnannos 96 Storing Personal Speed Dial Names 00 ccc eeccceesecesseesneeeeeeeceeeeceeeeeeeeeaeceeaaeeeaeeeeeeees 97 Web ACCESS id da ele E AE a a o ti selene 99 Tinto Mama ger TMi cove cesses dados castes E a roe sabe cpevcseimevsaedpevedasdeas e Oe a ENEE 101 SOCKS NN NR 102 Weather ia nro 103 A OS 104 CA ois sceees ost Steen asters Wied Lake abiesetired ducers nes eset 105 Cy Cle sai Guta pie Sel aa nee ei a a een ad ee 107 COMPUTE ecosport rindas a eA EE EE AE N Neen erh 107 Chapter 6 DKT3014 3214 SDL LCD Features Directory and Speed Dial Listings 0 ee eee ecssccessecececeeeceeeeeeceaeeeaeceeaeceeaeeceaeeceeeeeeaeees 114 Direct Station Select eminente died date 114 System Speed Dial and Personal Speed Dial ooooononnononiniconocanacononananonanonnonoconnccnnccnos 115 Internal Directory and External Directory ooooccnoccnocnnococonanonanonnnoncnnonnncnnncnnncnna cnn ccnn anos 115 Storing Pers
137. rogrammed for rotary dial pulses This feature enables you while on these lines to switch to tone dial to access remote equipment such as an answering machine requiring touchtones Note With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with touchtones To change Tone Dialing 1 Access an outside line 2 Dial a telephone number 3 While on the call press Tone Dial Select Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this user guide The Tone LED lights steady red and you are able to send touchtones with your dial pad The feature is cancelled when the call is completed 68 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution UCD provides ACD like service based on the simplified Distributed Hunt feature Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD Distributed Hunt Pilot number The caller will dial the UCD Pilot station in response to a prompt The call will go to the next agent or if all agents are busy the call will camp on to the Distributed Hunt pilot and ring back tone or Music on Hold MOH will be sent This feature distributes incoming calls to available agents Agents must be logged into the grou
138. s such as Speed Dial numbers use Speed Dial Codes to store additional numbers One touch buttons can be preassigned to your telephone your System Administrator can help you identify them If you do not have a One Touch button but you have an available Flexible button you can convert the Flexible button to a One Touch button Perform the procedure called Setting Changing a Flexible Button s Function on page 129 in Step 4 enter the access code for One Touch button Once you have created a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press 9876 to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialed You can include the following in the dial string e Dial pad digits 0 9 To program special characters see Table 15 A maximum of 32 characters e Station and System Speed Dial index or bin numbers can be entered The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number e Function buttons except One Touch or a Program button e Handset hooking on hook off hook cannot be recorded 4 Press the One Touch button to save the entry We suggest writing the name or number of the One Touch button on your button strip 130 Strata CIX and CTX IPT DKT Telephone 08 07
139. s lists the feature button designations of the 3000 series digital telephone models Appendix C FeatureFlex Interactions shows how the FeatureFlex features interact with other FeatureFlex and some CIX features Strata CIX and CTX IPT DKT Telephone 08 07 Introduction How to Use This Guide How to Use This Guide This guide provides in depth instructions for the IPT1020 SD IPT2000 series DKT3000 and DKT2000 series telephones and their features Most telephone users can use the Strata CIX CTX DKT IPT Quick Reference Guide instead of this guide Conventions Conventions Description Elaborates specific items or references other information Within some Note tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information Press to answer a call to the Extension Number Each station can have multiple extension buttons Incoming calls ring the extension button s from the top down For example station 10 s extensions ring 10 1 first then 10 2 10 3 and 10 4 A station is considered busy when all Extension extensions are being used Number i uia P Note The naming convention for DKT assignments within Toshiba is Directory Numbers For clarity and ease of understanding the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN Arial Bold Represents te
140. s you to configure web application properties or to change the Toshiba application content User 200 e Properties By pressing the Properties Properties soft key you can access the Auto cycle screen shown above Content e Content By pressing the Content soft key you can access Stock Quotes News and Weather back CE PHONELCONF IG Corti gug 7558 Strata CIX and CTX IPT DKT Telephone 08 07 107 IPT2008 SDL LCD Features Info ManagerTM Adding and Removing Stock Quotes Company News and Weather Toshiba 1 From Configure select Content User 200 The Add Remove Stock Quote screen a displays shown right Stock Quote de MOVE Press the next soft key to Add Remove id Renov Weather 2 Select the appropriate softkey to add or remove a stock quote back next AA PHONELCONF G LConf i augl 7550 Stock Quote When you select the add or remove buttons in the above screen the following screens display depending on the selection Toshiba Toshiba User 200 User 200 Stock Symbol L GOG 7 Add Remove back back PR PHONELCONFIGLStock LEG PRPHONELCONFIGIStock UD 7888 7887 Add Stock Quote Remove Stock Quote 108 Strata CIX and CTX IPT DKT Telephone 08 07 Company News IPT2008 SDL LCD Features Info ManagerTM You must have administrative privileges to add or remove news stories From the Options screen select Configure gt Content gt Next Select
141. serial number is defaced or missing or f if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality design or performance The sole obligation of TAIS or Toshiba Corporation under this warranty or under any other legal obligation with respect to the equipment is the repair or replacement of such defective or missing parts as are causing the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its authorized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct special indirect consequential or exemplary damages for breach of contract tort or otherwise Under no circum stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning To obtain service under this warranty the retail customer must bring the malfunction of the machine to the attention of one of TAIS authorized dealers within
142. series digital telephones Strata Digital Add on Module DADM Strata IP Add on Module TADM2020 Strata Direct Station Selection DSS console FeatureFlex SoftIPT Organization Chapter 1 The Grand Tour provides an overview of the IP and digital telephones Chapter 2 The Basics covers the basic telephone and SoftIPT features that you need to know Chapter 3 Advanced Operation includes an explanation of Soft Key operations Features are presented alphabetically and when applicable include LCD information Chapter 4 IPT2010 SDC includes the details and functioning of the unique Analog Central Office ACO button found only on this telephone Chapter 5 IPT2008 SDL LCD Features describes how to use the IPT2008 SDL Chapter 6 DKT3014 3214 SDL LCD Features explains features and functions of the DKT3014 telephone Strata CIX and CTX IPT DKT Telephone 08 07 ix Introduction Organization Chapter 7 FeatureFlex explains telephone user information for FeatureFlex features Chapter 8 User Programming explains how to program Flexible Button features set One Touch buttons change Personal Speed Dial numbers as well as other user programmable functions Chapter 9 ADM DSS Console explains how to use these consoles with the available with your Strata CIX system Appendix A Centrex Application describes the Centrex features which may be available with your Strata CIX system Appendix B Button Label
143. shes green consultation hold If you were on an extension during the call and you have line button on your telephone the line LED will flash until the call is picked up depending on programming 2 Specify the Park Orbit using one of the following e Press and the system automatically selects a General Park Orbit between 7000 7019 The chosen orbit appears on the LCD e Enter a valid extension e Press and the system automatically selects your extension as the orbit 3 Hang up The caller s extension or line number and the orbit number are shown If the parked call is not retrieved within a specified time the call rings back to your telephone When a parked call recalls your telephone the LCD shows the line or extension that is recalling and the orbit number To retrieve a parked call 1 Press Park in Orbit Or press your extension button 32 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use x to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved 48 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Call Pickup Call Pickup You can pick up a call that is ringing another station s extension a call placed on hold at another station and other types of calls When you pick up an internal call the calling station and the called station displays on your LCD Group Pickup Stations ca
144. speaker Press BGM LED turns on Or press an extension button 490 n where n is the music source 1 15 To cancel background music on your telephone speaker Press BGM LED turns off or press an extension button 491 To change the BGM source 1 15 assigned to the BGM button Press an extension button 98 76 BGM n BGM where n is the music source 1 15 To enable background music over your external paging speakers Press an extension button 492 n where n is the music source 1 15 To cancel background music over your external paging speakers Press an extension button 493 Spkr Strata CIX and CTX IPT DKT Telephone 08 07 39 Advanced Operation Call Forward 40 Call Forward There are two types of Call Forwarding that you can set One is System Call Forward set in system Programming which automatically directs calls to a predefined location such as Voice Mail See your System Administrator to determine or change your System Call Forward destination The other type is Station Call Forwarding You can use Station Call Forwarding CF to replace your System CF destination with a custom CF setting made from your station System System Call Forward directs calls to a destination preset by an Administrator for each telephone commonly set to voice mail To turn on System Call Forward for your telephone press 620 Confirmation tone three short tones and DATA PROGRA
145. splay changes as shown right Soft Key Prompts LCD Control Buttons Soft Keys SK1 Mode LINE Add an outside line to the conference STA Add another station RTRN Return to the original caller without K1 making a conference a Mode 3 You will be prompted to dial the desired station The RTRN Soft Key press SK 3 enables you to return to the original caller without making a conference 00 01 01 SK3 8118 Scroll SK4 Feature LINE OR STATION STA RTRN 8114 SK2 Page SK3 Scroll SK4 Feature DIAL STATION NO RTRN A A A ee O EJ SK1 Mode Until the call is answered you see the screen 8115 SK2 Page SK3 Scroll SK4 Feature shown right SK1 Mode When the call is answered you see the screen shown right TRNS exit the call and transfer the first party to the second JOIN create a conference with you and both other parties RTRN drop the second party and return to a two way conversation with the original party TALK TRNS SK1 Mode Strata CIX and CTX IPT DKT Telephone 08 07 CALLING 8116 SK2 Page SK3 Scroll SK4 Feature WITH 200 JOIN RTRN 8117 SK2 Page SK3 Scroll SK4 Feature 33 Advanced Operation Advisory Messages Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone The mess
146. ss code dest telephone no tone timer 08 60 tone Busy No Answer to an ext Busy No Answer to outside telephone no Cancel Press ext button 6044 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 tone Press ext button 6044 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone timer 08 60 tone Press ext button 6054 tone dial the other telephone s ext no enter other telephone s CF pass code tone Change Call Forward Pass Code Your telephone must be enabled in programming to have the ability to change pass codes Change Pass Code Press ext button 670 tone dial the dest ext no tone old pass code tone new pass code tone Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing The call is placed in the list along with the number name if provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller ID button To view Call History When your station is i
147. ss to park internal or outside calls in an orbit Call retrieval can be made Orbit locally from the same parking telephone or remotely from a different telephone Pooled Line Grp Pooled Line Press to access an available outside line from a group of lines appearing under one button Privacy on Line Privacy Press to block Privacy Override on common outside line buttons This button does not block Busy Override or Executive Override Strata CIX and CTX IPT DKT Telephone 08 07 Button Labels Delayed Ringing Table 18 Feature Button Definitions continued Button Definitions pi Privacy Release Press to release privacy on common outside line buttons enabling PENA other station users to enter your conversations on those buttons Privacy release does not apply to common extension buttons which are always private Program Press to enter User Programming mode which enables you to re define Flexible Buttons to perform other functions including programming One Touch and Program E A y n Flexible Buttons register Call Forward assignments assign Message Waiting Keys and assign BGM sources played over the telephone speaker Pause Resume Press to pause or resume recording a conversation to a voice PS RES i mailbox or when playing back the recording Record Record to Voice Mail Press to record current conversation to voice mailbox Release and Ans Release and Answer Press to
148. stinctive Ringing on page 53 Do Not Disturb Local On Ext button 6091 Local Off Ext button 6092 Ext button 6191 ext no of the phone where DND Remote on will be set Pass Code Number Remote Off Ext button 6192 ext no of the phone where DND will be set Pass Code Number Door Lock Control Ext button 12 Door Lock Number Door Phone Calling Ext button 15 Door Phone No 01 24 depending on system size Emergency Call Ext button 911 Flash Short Ext button 450 Flash Long Ext button 451 LCD Language Change Ext button 495 Language No LCR Outgoing Call Ext button 9 Message Waiting MW 08 07 133 User Programming Feature Codes 134 Table 16 Feature Access Codes continued Feature Feature Access Code Sequences Manually turn off MW LED Ext button 409 Retrieve a received MW Ext button 408 Activate MW at another Station without Ringing 63 Ext no where you want to light the MW LED Cancel MW at another Station without Ringing Messaging Advisory 64 Ext no where you want to turn off the MW LED Advisory Message Activation Ext or Phantom Ext button 411 Message No see table in Advisory Messages on page 34 Hang up Advisory Message Cancellation Ext or Phantom Ext button
149. swerback If you have a speakerphone it may be programmed for Handsfree Answerback You hear a single long tone followed by the caller s voice The extension LED flashes green incoming call The Microphone LED lights steady red microphone is active The Speaker LED flashes red 1 Do not lift the handset speak toward the telephone in a normal voice 2 Press Spkr or take the handset off hook before transferring the call or placing it on hold Switching Between Handset and Speakerphone Press Spkr and place the handset on hook to switch from handset to speakerphone mode Take the handset off hook to switch from speakerphone to handset mode Strata CIX and CTX IPT DKT Telephone 08 07 17 The Basics Message Waiting Message Waiting Use your Msg LED button and LCD to see retrieve message s An extension can receive up to four simultaneous Message Waiting indications and LCD messages One message is reserved for the Message Center Your telephone can be programmed to have up to four additional flexible Message Waiting buttons LEDs Check with your System Administrator to see if these buttons have been programmed on your telephone If so substitute them when the Msg button LED is mentioned in the following steps Responding to a Lit Msg LED 1 18 On an LCD telephone if you see a press SK 3 to display additional messages otherwise go to Step 2 The indicates additional messages The LCD
150. t state Also Login Logout can be activated by an access code The default numbering plan is shown below Access Code Feature 6061 Login from Agent Station 6062 Logout from Agent Station 6161 DN Login Agent Station DN from another station 6162 DN Logout Agent Station DN from another station where DN the Directory number of the agent station Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Voice Mail Direct Transfer Voice Mail Direct Transfer The system enables you to transfer a call directly to a voice mailbox without first ringing that person s telephone To transfer a call directly to Voice Mail VM 1 While on a call press Cnf Trn You hear feature dial tone 2 Enter 407 You hear entry tone 3 Enter the VM mailbox number usually the same as the extension number then press The call transfers immediately and your extension becomes idle Voice Mail Soft Keys This section provides simple definitions of the Stratagy ES including the Stratagy 1ES32 Voice Mail Soft Keys Once your telephone is connected to your Stratagy ES voice mailbox the LCD displays the Stratagy ES Main Menu options shown in Table 8 below You are then able to perform many of the standard Stratagy ES voice mail functions using the Soft Keys on your telephone Table 9 shows a sample of some of the available Soft Keys For more information on Stratagy ES voice m
151. table The door unlocks for three 30 seconds set in system programming The Unlock Door LED is lit while the door is unlocked Strata CIX and CTX IPT DKT Telephone 08 07 55 Advanced Operation Door Phone s Door Phone s Door phones can be used to call phones selected in system programming When a door phone calls you hear a distinctive ringing tone one or five times set in system programming You can also call a door phone and monitor the surrounding area LCD telephones display the door phone name ID when calls are made to or from door phones The number of possible door phones varies by Strata CIX system 01 24 maximum for larger systems Check with your System Administrator to find out the names and locations of your system s door phones and record them below Door Phone Name Location Door Phone Name Location To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes green in use and you are connected to the door phone Or to pick up door phone calls ringing someone else s telephone press your extension 5 5 directory number of the ringing phone 56 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Echo Cancellation To call monitor a door phone 1 With the handset off hook
152. the applicable warranty period and no later than thirty 30 days after such malfunction whichever first occurs Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS INC OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND FITNESS FOR USE ARE EXCLUDED No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty No such modifi cation or extension is effective unless it is in writing and signed by the Vice President and General Manager Telecommunication Systems Division WARRANTIES FOR NON TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba s product strategy is to offer our customers a complete product portfolio To provide this value to our customers at the most optimal prices we offer both Toshiba branded and third party manufactured products that support our Toshiba Strata CIX product portfolio Similar to other resellers of software hardware and peripherals these third party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba branded products Customers should note that third party manufacturer warra
153. tings The directory menu idle state is shown below TOSHIBA External Directory Scrolling Directorie System Speed Dial _ O System SD Int DRG Internal Directory Personal Speed Dial O Personal SD Direct Station Selection 38 Mlirect 55 Ext DIRO Al Mon CONF CINES fl Left Tab Soft Key Right Tab Soft Key 7545 Direct Station Selection This option displays all named stations in alphabetical order 1 Press the DIRECT SS Soft Key to view MAR 18 MONDAY 01 35 the first screen BOBT 2 To view the following page press the DON U MORE Soft Key press PREVIOUS to CAROL F FRED M page back CHRIS M FANK G CUST SERV GRAY W PREVIOUS MORE EXIT 3 To select someone from the list press the Soft Key next to their name Press the Talk soft key The system calls that 3200 number MSG TAK Strata CIX and CTX IPT DKT Telephone 08 07 95 IPT2008 SDL LCD Features Directory and Speed Dial Listings System Speed Dial and Personal Speed Dial Using System Speed Dial and Personal Speed Dial is very similar to using Direct Station Selection described above 1 Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen 2 To view the following pages press the MORE Soft Key press PREVIOUS to page back 3 To select someone from the list press the Soft Key next to their name The system calls that number and displays its directory information Internal Directory and Externa
154. tion Call Forward Table 2 Call Forward Procedure continued Feature Button Sequence Call Forward Incoming Line Call Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system All Calls to an ext Press ext button 6014 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone All Calls to outside telephone no Press ext button 6014 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone Busy to an ext Press ext button 6024 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone Busy to outside telephone no Press ext button 6024 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line access code dest telephone no tone No Answer to an ext Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone dest telephone no tone timer 08 60 No Answer to outside telephone no Press ext button 6034 tone dial the other telephone s ext no enter other telephone s CF pass code tone outside line acce
155. to your station even when your station is busy When another call is camped onto your station you hear two Camp on tone beeps and the extension or Line LED flashes red on hold If a call is sent to your station when busy and your station does not have an extension button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press Hold The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing extension button You are connected to the transferred call The extension or Line LED flashes green in use Note See your System Administrator to find out if you have Auto Hold gt To answer a waiting call by disconnecting or transferring the current call gt Hang up or transfer the existing call the camped on call rings your station The camped on line rings your telephone and the Line LED flashes green incoming call Or press the flashing extension or Line The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call This disconnects the current call and connects you to the transferred call The extension or Line LED flashes green in use Strata CIX and CTX IPT DKT Te
156. tside line call 5 9 Strata CIX and CTX IPT DKT Telephone 08 07 49 Advanced Operation Call Pickup Table 3 Call Pickup Feature Codes continued All Call G 5 36 Page Zone No fer fOuP An All Call Page Group Page and or External 01 08 External Page Page by Page Zone or by a specific Ext No 595 Ext No of another phone being paged Held Calls To Pick Up Press Ext Button then dial the access sequence below Local Retrieve A call held on this telephone 71 enter a three digit outside line no e g 007 Remote A call held on another Primary Ext No 5 72 Primary Ext No Retrieve Outi ne AT Yuca cl CAI Ma 5473 Outside Line No Retrieve P 3 001 128 Directed Ext Retrieve A call held on for this Ext No regardless of where this Ext No appears 5 74 Ext No Notes e The Primary extension number is the directory number by which the telephone set is defined Other non primary extension numbers may also appear on the telephone By convention the Primary extension number is assigned to the first button on a multi button telephone If more than one call is on hold the call on the telephone s lowest button number is picked up e Ringing calls are picked up over held calls as a priority Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Call Waiting Call Waiting You can answer a call that is transferred
157. ture Feature Access Code Sequences Speed Dial Dialing an SD number EE Spdial nnn Station nnn 100 199 Station SD bin numbers Spdial nnn System dl nnn 200 999 System SD bin numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 If your telephone does not have a Spdial button press the x button then dial the three digit Speed Dial bin number nnn Strata CIX and CTX IPT DKT Telephone 08 07 65 Advanced Operation Storing a System Station Speed Dial Number Accessing System SD and Personal SD Directories Names can be assigned to System and Station personal Speed Dial numbers These directories appear on large screen IPP2008 SDL and DKT3014 3214 SDL telephones only To access the SD directories 1 2 3 4 Press the Soft Key next to SYSTEM SD or PERSONAL SD to view the first screen Press the MORE Soft Key to view following pages press PREVIOUS to page back To dial from the list press the Soft Key next to the name The system calls the number assigned to the name and displays the dialed number To assign names to your Personal Station SD numbers see Storing Personal Speed Dial Names on page 116 etonne a System Station Speed Dial Number Table 6 Dial 66 The display shows SPEED DIAL and you hear Entry Tone Dial the Station Speed Dial numb
158. umes your station has a typical program setting To override call forward with your DSS Console Press the station DSS button set for Call Forward Night Transfer Button This button enables a pre programmed station to place the system into Day Day2 or Night Mode See your System Administrator for information on the settings for Day Day2 or Night Mode Usually these modes will transfer calls to a designated location or voice mailbox depending on programming 1 Press Night Transfer 2 Press the desired Mode number e Press 1 for Day Mode LED remains off e Press 2 for Day2 Mode LED flashes red e Press 3 for Night Mode LED is solid red 142 Strata CIX and CTX IPT DKT Telephone 08 07 Centrex Application A Your system may be equipped with the Centrex Application which enhances its feature capability when installed behind a Centrex or PBX system Your telephone may have access to one or more of the enhanced Centrex features listed below Flexible Directory Numbering A station s extension can be three or four digits It is therefore possible to match a station s extension and Centrex line extension number Dial the entire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a pre programmed Flexible Button on your telephone instead of dialing a Centrex access cod
159. up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings with a fast LED e Ifyou called a busy station the extension LED flashes green incoming call and the called number displays e Ifyou called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answer within about three rings can be programmed to ring up to three minutes to prevent the callback from being cancelled After you answer you hear success tone and the LED flashes green in use If you hear a busy tone after answering a callback the called party is already on another call or the line has already been seized or has received an incoming call Your request is not cancelled You will be called again the next time a line becomes idle If you were attempting to make an outside call the telephone number is automatically dialed including the account code or override codes that were used To cancel ACB Press Auto Callback or extension button 431 38 Strata CIX and CTX IPT DKT Telephone 08 07 Advanced Operation Background Music Background Music You can set background music over your telephone speaker or over external speakers Up to 16 different music sources can be applied to the Strata CIX CTX system the first source is Quiet Tone all others can be music or recorded information To enable background music on your telephone
160. y ONA to that destination the call simply rings the phone instead of screening it If the caller has another call on hold Screen Call and One Number Access will not operate The caller is sent to voice mail The monitoring call can be transferred by putting it on hold at one phone and then retrieving it from a secondary appearance at another phone When this happens the monitoring function cannot be controlled by the phone that retrieved the call The only action available is to hang up If a call is forwarded to a phone that has Call Screening or ONA turned on and that phone is itself forwarded to another phone then the FeatureFlex feature will not turn on If a Hot Desk user does not login to a phone all calls will be routed to user s mail box regardless of Call Forwarding setting If a call is transferred from Auto Attendant FeatureFlex feature is not activated Strata CIX and CTX IPT DKT Telephone 08 07 User Programming 8 User programming enables you to change your telephone s layout registration and other settings With user programming you can re define Flexible Buttons to perform other functions Enter numbers in your personal Speed Dial list Program One Touch and Flexible Buttons Register Call Forward assignments for easy use max of four buttons per telephone Assign Message Waiting Keys Assign the background music BGM source to be played over the telephone s speaker Note User Programming applies
161. y release automatically when the parties hang up If not the lines must be supervised to be disconnected Strata CIX and CTX IPT DKT Telephone 08 07 23 The Basics Conference Calls Conference Add Split Join Drop If you initiate a conference with two or more parties you can add outside caller to the conference or you and another member of the conference can leave Split the conference for a private conversation During this time other conference members remain connected You can then Join both of you back into the conference or you can Drop disconnect the member you are connected to This feature is performed with Soft Keys if you have a LCD phone with a Split button created on one of your flexible buttons This feature also works for remote stations which are connected through Strata Net QSIG Important You must be a conference master to perform the Add Split and Drop features The conference master is the person that initiates the conference call If that person drops from the conference the first person added to the conference becomes the conference master To add an Incoming call to the Conference 1 Place the first caller Conference on hold Answer the incoming ringing call While speaking to the incoming caller press Cnf T rn button Press the blinking DN where the first caller Conference was placed on hold nA BW N Press Cnf Trn twice to join all parties together 24 Strata CIX and CTX IPT DKT Teleph
162. ys shown below Note To add or remove Weather see Adding and Removing Stock Quotes Company News and Weather on page 108 Strata CIX and CTX IPT DKT Telephone 08 07 IPT2008 SDL LCD Features Info ManagerTM Toshiba User 200 ra Arcata Eureka Airport Auburn Muni Airport Avalon Catalina next back PE PHONE CONF G Weather Mo 7890 Toshiba User 200 Alturas was 000 CA Fair 39 F 4 0 PR PHONELCONF G 103 IPT2008 SDL LCD Features Info ManagerTM News 1 From the Options screen press the News soft key to view company news headlines Toshiba 2 To view details pertaining to an item press User 200 the soft key next to the news item J See s Candy For example you can either press the soft key Sale next to 01 20 See s Candy Sale or the soft 90 aii Trip key next to 01 20 Hawaii Trip The 01 20 Hawaii Trip corresponding story displays shown below back PE PHONE LCONF GL Comparn Mi 7554 Toshiba 3 Press the next or back soft keys to view other User 200 news items Note To add or remove News items see 01 20 gt co e o Adding and Removing Stock Quotes Th ee f p m Company News and Weather on page ere WI 2 A SEES 108 Candy Sale Tomorrow 104 Strata CIX and CTX IPT DKT Telephone 08 07 Calendar You can select Calendar to view your calendar on a Microsoft Exchange Server 1 From t

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