Toshiba B-EV4 Printer User Manual
Contents
1. 4 2 5 MAINTENANCE 22 220nennnn anne nn nnnnnn ne nn nen n nen n nen n ee nnennnenneennes 5 1 6 FIRMWARE DOWNLOAD MODE corra 6 1 CAUTION 1 This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification Copyright O 2008 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Izunokuni shi Shizuoka ken JAPAN 1 OUTLINE EO18 33025 1 1 Feature of the B EV4D EV4T 1 OUTLINE 1 1 Feature of the B EV4D EV4T 1 1 1 Front View 1 B EV4D STATUS Lamp a gt ae Media View Window Top Cover Release Button FEED Button Media Outlet SD Card Slot Cover SD Card Slot STATUS Lamp SS Media View Window Top Cover Release Button 2 B EV4T FEED Button Media Outlet SD Card Slot Cover SD Card Slot 1 OUTLINE EO18 33025 1 1 Feature of the B EV4D EV4T 1 1 2 Rear View Fanfold paper slot Ethernet interface USB Interface Connector Do o Power Switch Parallel Interface Connector Centronics Power Jack Serial Interface Connector RS 232C 1 1 3 Interior 1 B EV4D Print Head Media Holder Feed Gap Sensor Receiver itch Media Holder Lock Switc deda cude Adjustment Dial Black Mark Sensor Feed Gap Sensor Transmitter2. 6 Replace the main PC board with a new one then reassemble in the reverse order of removal 7 After replacement perform the following operations Perform a media sensor calibration with the button of the printer or B EV4 Setting Tool Regarding the media sensor calibration refer to the Owner s Manual or the B EV4 Setting Tool Specification posted on the Barcode Knowledge Pot URL of Barcode Knowledge Pot http barcode toshibatec co jp Ris products barcode support en index php Perform a printer parameter setting with the B EV4 Setting Tool Perform an interface setting RS 232C Eternet with the B EV4 Setting Tool NOTE It is possible to save upload the printer parameter and interface setting into from the PC with the B EV4 Setting Tool 8 Also make sure the printer performs correctly for the following points NOTE The sensor adjustment is performed correctly Printing is performed correctly during the diagnostic test print When the PC connected to the printer sends sample data to the printer printing is performed correctly Firmware download onto the Main PC board Perform a firmware download onto the Main PC board if necessary in the case of alteration addition to the specification Regarding the download procedure refer to Firmware Down Loading Procedure which is posted on the Barcode Knowledge Pot The firmware program to be downloaded is also available from this website 3 REPLACING THE IMPORTANT P
3. Connector Print Head Ass y 6 Replace the print head ass y with a new one then reassemble in the reverse order of removal Print head element side Print head bracket side Bracket Spring Plate NOTE Do not disassemble the print head ass y which contains the bracket and the spring plate 7 After replacing perform a diagnostic test print or print a sample label to make sure the printer performs correctly for the following points e Printing is performed correctly e None of dot missing is generated e None of blurred print stain chipped bar code or characters wrinkle smudge uneven print etc is generated e Reading the bar code is possible 3 11 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 5 Replacing the Print Head Ass y 3 5 2 B EV4D model 1 Refer to section 3 1 to open the top cover 2 The print head block is secured to the top inner cover with the latches Push both sides of the bracket and pull the print head block Bracket Print Head Block Latch Top Inner Cover 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 5 Replacing the Print Head Ass y 3 Remove the two pins which secure the print head ass y Pin Print Head Ass y 4 Remove the connector from the print head ass y 5 Remove the print head ass y Print Head Ass y 3 vi gt A o 4 l 4 i h NOTE Do not bend or damage th
4. barcode toshibatec co jp Ris products barcode support en index php B EV4D Series B EV4T Series J gee D Card Slot SD Card Slot For the firmware version V1 0C or less follow the procedures below 1 Copy the firmware file onto the drive C of the PC 2 Connect the PC and the printer via the parallel interface 3 Hold the FEED button and turn on the printer to go into the system mode 4 While the STATUS lamp blinks in red release the FEED button and then immediately press it again to go into the download mode 5 Place the PC into MS DOS Prompt mode and then type in the following command to copy the firmware file which was copied onto the drive C onto the parallel port C gt COPY xxxxxx xxx B LPT1 Firmware File Name 6 The STATUS lamp lights in green and then blinks in orange and red every one second When the firmware downloading is successfully completed the printer resets automatically Now the firmware downloading is terminated 6 1 6 SYSTEM MODE EO18 33025 Revision Date Mar 27 2009 6 2 ABORT OF LABEL FORMAT AUTO CALL 6 2 ABORT OF LABEL FORMAT AUTO CALL When the STATUS lamp blinks in orange during the system mode releasing the FEED button aborts a label format auto call 6 3 PARAMETER CLEAR When the STATUS lamp lights in orange during the system mode releasing the FEED button performs a Parameter Clear Parameter Data Length XON XOFF READY BUSY DTR method 300dpi model
5. 10 15 minutes until motor is cooling down Please don t turn off power when printer pauses or the data transfered to printer buffer will be lost 5 The maximum printing ratio per dot line is 15 for this printer To print the full web black line the maximum black line height is limited to 40 dots which is 5mm for 203 DPI resolution printer and 3 3mm for 300 DPI resolution printer 9 2 6 SYSTEM MODE EO18 33025 Revision Date Mar 27 2009 6 1 FIRMWARE DOWNLOAD 6 SYSTEM MODE When the FEED button is held and the B EV4 series is turned on the printer is ready to start the system mode As the STATUS lamp turns in the following order every 1 5 seconds release the FEED button while the STATUS lamp indicates your desired mode to go into it Note To go into the firmware download mode release the FEED button and then immediately press it 1 Lights in green then blinks in green System Mode Start Status LED 2 Blinks in red Firmware Download Mode FEED Key 3 Blinks in orange Abort of Label Format Auto Call 6 1 FIRMWARE DOWNLOAD CAUTION Do not turn off the PC and the printer while the firmware downloading is being performed For the firmware version V1 0D and greater it is possible to perform an auto download with the SD card For the download procedure and recommended SD card refer to the Firmware Downloading Procedure and the Recommended SD Card List which are posted on the Barcode Knowledge Pot URL http
6. Top Cover Top Cover Release Lever 3 4 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 2 Replacing the Lower Cover 5 Disconnect the connector from the feed button PC board Feed Button PC Board Connector 6 Remove the top cover 7 Replace the top cover with a new one then reassemble in the reverse order of removal 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 2 Replacing the Lower Cover 3 2 Replacing the Lower Cover 1 Turn the printer upside down and use the Phillips screwdriver to remove the 6 screws 2 Remove the lower cover Lower Cover T 3x12 Screw 3 Replace the lower cover with a new one then reassemble in the reverse order of removal 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 3 Replacing the Main PC Board 3 3 Replacing the Main PC Board 1 Refer to section 3 2 to remove the lower cover 2 Remove the screw from the main PC board 3 Disconnect all connectors from the main PC board Main PC Board T 3x6 Screw 4 Use the Phillips screwdriver to remove the 2 screws and use the socket wrench to remove the 2 bolts P 2x7 Screw Bolt 5 Detach the interface plate and the black mylar from the main PC board Main PC Board Black Mylar Interface Plate 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 3 Replacing the Main PC Board
7. to 0 0075 0 19 mm Nadia ods Roll fed Fanfold Die cut yP Continuous Tag stock Receipt Outside diameter e Max 40mm o o Standard length fem o O Ribbon width eee e 33 8 mm to 4 30 110 mm IDcore o 0 5 12 7 mm Operating on ne degF 5 degC to 104 degF 40 degC Storage temperature 40 degF 40 degC to 140 degF 60 degC Operating humidity 25 to 85 Non condensing R H Storage humidity 10 to 90 Non condensing R H AC Adapter 100 240 VAC 50 60 Hz 10 Power consumption G Type 203dpi During standby 100mA 2 4W During a print job 3A 72W T Type 300dpi During standby 100mA 2 4W During a print job 2 5A 60W Electrical Rush Current 110V input lt 45A 220V inpt lt 90A Agency approvals FCC Class B C Tick CE TUV UL cUL CCC VCCI Class B Japanese model PSE AC adapter Japanese model Environmental RoHS complaint WEEE 1 6 1 OUTLINE EO18 33025 1 3 Basic Specifications Model B EV4D B EVAT Physical Width 7 8 198 mm 7 8 198 mm characteristics He ght 6 7 169 5 mm 6 8 173 mm Depth 10 2 258 mm 10 2 258 mm Weight 2 0Kg or less 2 0Kg or less Related products Options Full cutter module B EV204 F QM R Partial cutter module B EV204 P QM R Strip module B EV904 H QM R External Media Holder B EV904 PH QM R AC Adapter Cover Kit B EV904 AC QM R Accessories Start up CDROM Power Adapter Supply Loading Instruction Safety P
8. 3inch sec 08000 6 2 6 SYSTEM MODE EO18 33025 Revision Date Mar 27 2009 6 4 SENSOR ADJUSTMENT 6 4 SENSOR ADJUSTMENT Adjust the sensor to the proper position and set the label or tag paper When the STATUS lamp lights in red during the system mode releasing the FEED button performs an auto sensor adjustment and measurement of the label length For the details of the sensor adjustment refer to the Owner s Manual 6 5 DIAGNOSTIC TEST PRINT DUMP MODE When the STATUS lamp lights in green during the system mode releasing the FEED button makes a Diagnostic Test Print and the printer goes into the dump mode Test Print Sample PRINTER INFO PROGRAM VERSION TONE ADJUST FEED ADJUST CUT POSITION ADJUST BACKFEED ADJUST PARAMETER X COORDINATE ADJUST SENSOR SELECTION SENSOR ADJ VALUE PRINT SPEED FLASH ROM SDRAM USER MEMORY TTF AREA EXT CHAR AREA BASIC AREA PC SAVE AREA INFORMATION TOTAL FEED TOTAL PRINT TOTAL CUT IP ADDRESS SUBNET MASK GATEWAY MAC ADDRESS DHCP DHCP CLIENT ID SOCKET COMM SOCKET COMM PORT _ V1 0C 00 0 0mm 0 0mm 0 0mm PC 850 0 9600 8 1 NONE 2 ON AUTO FEED BO 0 0mm TRANSMISSIVE TRANSMISSIVE 19 REFLECTIVE 47 5 IPS 4 MB 8 MB 704 KB 0 KB 0 KB 0 KB 0 KB 0 KB 0 KB 0 KB 704 KB 0 KB B EV4 Gx QM 0 0 km 0 0 km 0 192 168 10 20 255 255 255 0 0 0 0 0 00 1B 82 FF 0C E8 Disabled FFFFFFF
9. Cover Open Sensor 3 9 Replacing the Cover Open Sensor 1 Refer to section 3 1 to remove the top cover 2 Remove the sensor connector from the main PC board r ar A T y i Jta Y y a pe p Sip ae ee E e pe E ee ae gt ss dy re mm A EAS uy Er En iW a a a ME ee y i l ce ey JA DEl A a rte MN gt E Main PC Board a Sensor Connector JP16 3 Use the Phillips screwdriver to remove the screw from the cover open sensor T 2x4 Screw Cover Open Sensor 4 Replace the cover open sensor with a new one then reassemble in the reverse order of removal 5 After replacing make sure the printer performs correctly for the following points e When the printer is turned on and then the top cover is opened the status lamp gets unlit e Next when the top cover is closed the status lamp lights up in green 3 20 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 10 Replacing the Ribbon Sensor B SV4T model only 3 10 Replacing the Ribbon Sensor B SV4T model only 1 Refer to section 3 1 to remove the top cover 2 Remove the sensor connector from the main PC board z zi i Fi oe i F i S 7 1 5 i Y E TF A EA E ee 2 n eae e gt A EA al ca IA tar PO Main PC Board a x Sensor Connector JP20 3 Use the Phillips screwdriver to remove the screw from the ribbon sensor T 2x4 Screw Ribbon Sensor 4 Replace th
10. GS model 203 dpi Max 39 999 mm 9 TS model 300 dpi Max 39 999 mm GS model 203 dpi 2 3 4 5 sec 2 3 ips for peel off a TS model 300 dpi 2 3 4 sec 2 ips for peel off Optional memory Media sensors a gap sensor Black mark sensor Cover open Reflective Ribbon end Reflective encoder sensor I F User installable RS 232C Max 115 2Kbps Centronics SPP USB 2 0 Support Full Speed LAN 10 100Base Barcode Linear UPC A UPC E EAN8 13 UPC A add on 2 amp 5 EAN 8 13 add on 2 amp 5 Code39 Code93 Code128 EAN128 NW7 MSI Industrial 2 of 5 ITF Postnet RM4SCC KIX code Plessey RSS14 Data Matrix PDF417 Maxicode QR code Micro PDF417 1 5 1 OUTLINE Media characteristics Ribbon characteristics Operating characteristics EO18 33025 Revision Date Mar 27 2009 1 3 Basic Specifications Bitmap Alpha numeric 20 types Kanji 4 types Outline 2 types Writable characters Optional TTF LED One LED w 3 colors w silk screen print of STATUS key Feed key w silk screen print of FEED Label width 1 25 4 mm to 4 41 112 mm 203 dpi 0 6 15 mm to 39 999 mm N 300 dpi 0 6 15mm to 39 999 mm Label length Strip 25 4 152 4 mm 1 6 mode Label length Cutter 25 4 999 mm 1 39 mode Roll diameter Max 5 127 mm Core diameter 1 25 4 mm to 1 5 38 mm Media thickness 0 0024 0 06 mm
11. Nobena na NA ee e II A low set by the device indicates that Data 5 11 Busy N A Ot No Defined Pan Error Fault MEM 33 JP7 Serial Interface Type D Sub 9pin This connector is used for the Serial RS 232C interface 5V is output from the pin 1 The TXD signal is a serial signal and output from the pin 2 The RXD signal is a serial signal and input into the pin 3 2 6 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 3 Description of the Main PC Board JP9 USB GND 5 JP12 Print Head JP12 1 Pin Signal No VH 24V VH 24V eno o 14 pat eno 8 VH 24V 9 VH Ae 24V 12 Type Type B Connector This connector is used for the USB interface This connector is connected to the print head for GS model 203dpi The voltages and signals for controlling the print head are input output into from the connector 2 1 2 ELECTRONICS SPECIFICATIONS EO18 33025 JP14 Stepping Motor MB PHASE1 MA PHASE1 MB PHASE2 MA PHASE2 JP16 Cover Open Sensor JP17 Black Mark Sensor JP19 Strip Module Pin Ooo sma Bw A PEEL_SW MEM PEELE 3 GND JP20 Ribbon End Sensor Signal Pin 9 No RIB_END 2 GND 2 3 Description of the Main PC Board This connector is connected to the Stepping Motor This connector is connected to the Cover Open Sensor This connector is connected to the Black Mark Sensor
12. This connector is connected to the Strip Module This connector is connected to the Ribbon End Sensor B EV4T model only 2 8 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 3 Description of the Main PC Board JP24 Stepping Motor Thermistior This connector is connected to the Stepping Motor Thermistor e MOTOR TEMP signal is temperature of the stepping motor No GND JP28 Feed Key Status LED This connector is connected to the Feed Key and Status LED Signal This connector is connected to the Lower Feed Gap Sensor Photo Diode Print Head JP30 This connector is connected to the print head for TS model 300dpi JP30 1 The voltages and signals for controlling the print head are input output a into from the connector 7 VH 24V 1 TM 4 STB1 LAT 2 9 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 1 Replacing the Top Cover 3 REPLACING THE IMPORTANT PARTS 1 Turn off the power switch and disconnect the DC plug of the AC Adapter and the RS 232C cable before replacing any parts 2 Follow all manual instructions Failure to do so could create safety hazards such as fire or electrocution CAUTION 1 To protect the connector pins or component from static discharge do not touch them with bear hand 2 Use electrostatic free form and the original carton for transportation 3 Keep your work environment static free to avoid damage to the printer 4 Do not remove any
13. shown in the above table Do not use a ribbon that is narrower than media 3 When discarding ribbons please follow the local rule 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 1 Block Diagram 2 ELECTRONIC SPECIFICATIONS 2 1 Block Diagram DATA BUS Memory U6 8MB SDRAM Pu U12 Seri EE i ADDRESS_BUS ape U8 4MB Flash ROM interface Controller P4 Parallel Power_Down Centronics U25 Amplifiers U8 Ethernet Ethernet Transceiver Feed Button PC Board pg Print Head GS model 203dpi Feed Key Status LED an JP16 SD Card JP2 AC Adapter DC Jack JP29 Feed Gap Sensor Lower onverter JP17 Black Mark Sensor Feed Gap Sensor Upper U24 33 Regulator U3 Multiplexer Thermistor Stepping Motor Stepping Motor JP14 mb sd UR Cutter Option J JP19 Strip Module Option Ribbon End Sensor B EV4T model only Cover Open Sensor JP12_2 Print Head GS model 203dpi Print Head TS model 300dpi 32 bit RISC CPU AT91SAM9260_PQFP208 JP30_2 Print Head TS model 300dpi 2 1 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 2 Main PC Board Layout 2 2 Main PC Board Layout JP7 Serial RS 232C U12 Serial Interface Controller JP4 Parallel Centronics DC Jack SW1 Power Switch JP9 USB JP3 Ethernet f 10BASET 100BASETX y AUU a JP12 Print Head GS model 203dpi Ground Terminal O i NFE ol f ee eoo y EA y i JP30 Print Head lA O fE OE a i TS model 30
14. 0dpi Se ee eB RS eh ee lee it ee E oa han ey ES Gh maa U8 Ethernet Transceiver U5 Flash ROM gp o ae MI ES U6 SDRAM U2 32bit RISC CPU AT91SAM9260 U25 Amplifier Reset Detect JP2 SD Card Slot A U22 DC DC Converter U33 Regulator U23 DC DC Converter E E Dee 4 IE 34V 0 i n ris i 7 g FU i IOVIGIVIT VIET Y m U24 Regulator Eses e tr SH P P20080742 U19 Stepping Motor Driver i eR nw int e nm U18 Stepping Motor Driver JP24 Thermistior JP14 Stepping Motor Stepping Motor JP35 Cutter Module JP20 Ribbon End Sensor JP28 Feed Key Status LED B EV4T model JP19 Strip Module JP34 Feed Gap Sensor Upper JP16 Cover Open Sensor JP17 Black Mark Sensor JP29 Feed Gap Sensor Lower 2 2 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 3 Description of the Main PC Board 2 3Description of the MAIN PC Board This PC board the brain of the printer is comprised of the following components 32bit RISC CPU U2 Flash ROM U5 Type AT91SAM9260 The 32bit RISC CPU operates the following processing Controlling the interfaces e Serial Interface RS 232C e Parallel Interface Centronics e Eternet 10BASET 100BASETX Controlling the Status LED Detect the Feed key Controlling the read write operation on the memory e Flash ROM e SDRAM e SD Card Controlling the options e Cutter Module e Strip Module Control and detect sensor statuses e Ribbon Sensor e Cov
15. ARTS EO18 33025 Revision Date Mar 27 2009 3 4 Replacing the Platen Ass y 3 4 Replacing the Platen Ass y Refer to section 3 1 to open the top cover 1 2 Release the platen holder tabs from the lower inner cover and vertically raise them 3 Remove the platen ass y Platen Holder Tab Platen Ass y 4 Replace the platen ass y with a new one then reassemble in the reverse order of removal 5 After replacing perform a diagnostic test print or print a sample label to make sure the printer performs correctly for the following points e The label is issued correctly e No noise is generated during the print operation e None of blurred print smudge etc is generated 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 5 Replacing the Print Head Ass y 3 5 Replacing the Print Head Ass y CAUTION 1 NEVER touch the element when handling the Print Head 2 NEVER touch the connector pins to avoid a breakdown of the Print Head by static electricity 3 5 1 B EV4T model 1 Refer to section 3 1 to open the top cover 2 Open the ribbon access cover Ribbon Access Cover a y R F y e 3 Remove the two screws which secure the print head ass y Screw Print Head Ass y 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 5 Replacing the Print Head Ass y 4 Remove the connector from the print head ass y 5 Remove the print head ass y
16. Card Note Recommended SD card specification e Supported DOS FAT file system e Folders stored in the SD card should be in the 8 3 filename format e Approved SD card manufacturers SanDisk Transcend SD V 1 0 V 1 1 128MByte 256MByte 512MByte 1GByte SD V 2 0 SDHC 4GByte Class 6 Type RJ45 with 2LEDs Yellow and Green This connector is used for the Ethernet 10BASET 100BASETX Cathode of the Yelleo LED 3 3V Anode of the Yellow LED Some the Green LED 3 3V Anode of the Green LED 2 5 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 3 Description of the Main PC Board JP4 Parallel Interfcae This connector is used for the Parallel ac interface Pin Pin SPP Mode Nibble Mode Function A low on this line indicates that there are valid data at the host When this Strobe pin is de asserted the ve clock edge should be used to shift the data into the device Signal ae A Datao 2 Datat 8 Data 4 Data 0 7 O0 NA il Data Bus Single directional A low on this line indicates that there are valid data at the Device When this pin is de asserted the ve clock edge should be used to shift the data into the host When in reverse direction a high indicates data while a low indicates a command cycle In forward direction it functions as PtrBusy reverse request E 13 Select N A O Extensibility flag NA No Defined No Defined CTI ACT Go Ground NA NO Ground Pena ar 18
17. FFFFFFFFFFFFF FFFFFFFFFFFF Enabled 8000 0A9D 00000000001 6 3 TOSHIBA TEC CORPORATION BB
18. Platen 1 2 1 OUTLINE EO18 33025 1 1 Feature of the B EV4D EV4T 2 B EV4T Pinbon Rewind Gaar Ribbon Access Cover Print Head Top Cover Feed Gap Sensor Receiver Media Holder Media Holder Lock Switch Spring Guide Wheel Take up side Spring Guide Wheel Supply side Media Guide Cover Open Sensor Feed Gap Sensor Transmitter Black Mark S IRE Media Guide Adjustment Dial 1 3 1 OUTLINE EO18 33025 1 2 Indication of the Model Name 1 2 Indication of the Model Name B EV4D GS14 QM R E RoHS compliance model Destination country Region code QM Standard for World Wide Interface 14 USB Serial Parallel and Ethernet Issue mode S Standard Dot density of the print haed G 8dots mm 203dpi T 12dots mm 300dpi Print mode D Direct thermal print T Thermal transfer print Print width 4 Ainch 1 4 1 OUTLINE EO18 33025 1 3 Basic Specifications 1 3 Basic Specifications Model B EV4D B EV4T General Construction Double walled casing amp Clam shell design Maintenance No tool required to repair thermal head and platen Characteristics Paper holder No roll spindle amp No paper holder spring Printer i mid Direct thermal printing we thermal thermal transfer characteristics prs iva GS model 203 dpi 8 dots mm TS model 300 dpi 12 dots mm GS model 203 dpi Max 4 25 108 mm Print width TS model 300 dpi Max 4 17 106mm ner
19. Print head element j _ _ AO e a T e mini 108 0 mm 0 2mm ae Head Effective Print Range 112 0 mm Max media width for TS14 Type Out of print range Out of print Print head element lt 24 gt gt 106 0 mm 0 2mm Head Effective Print Range 112 0 mm Max media width 1 OUTLINE EO18 33025 1 5 Supply Specifications The figure below shows the effective print area on the media Start line 1 5mm from the left edge of media 1 5mm from the right edge of media Guaranteed print area p feed direction Media width Backing paper width is not included NOTES 1 Be sure not to print on the 1 5 mm wide area from the media edges shaded area in the above figure The centre of media should be positioned at the centre of the print head Print quality is not guaranteed within 3 mm from the print head stop position including 1 mm slow up Average print black rate should be 15 or less For bar code print area the print rate should be 30 or less 5 Line weight should be 3 to 12 dots AWN 1 5 4 Ribbon Type Spool type Width 33 8 mm to 110 mm Length Depends on its thickness and outside diameter of core Roll direction Outside NOTES 1 To ensure print quality and print head life use only TOSHIBA TEC specified ribbons 2 Too much difference in width between media and ribbon may cause ribbon wrinkles To avoid ribbon wrinkles use a ribbon for proper media width
20. RTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 12 Replacing the Feed Gap Sensor Lower 9 After replacing perform a feed gap sensor lower calibration with the button of the printer or the B EV4 Setting Tool Failure to do this may cause a sensor error Regarding the calibration with the button of the printer refer to the Owner s Manual Regarding the calibration with the B EV4 Setting Tool refer to the B EV4 Setting Tool Specification posted on the Barcode Knowledge Pot URL of Barcode Knowledge Pot http barcode toshibatec co jp Ris products barcode support en index php 10 Also make sure the feed gap sensor performs correctly for the following points e When the PC connected to the printer sends sample data to the printer printing is performed correctly Specify the feed gap sensor as the media sensor e When the FEED button is pressed during the unloading of a media the status lamp flashes in red 3 25 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 13 Replacing the Feed Gap Sensor Upper 3 13 Replacing the Feed Gap Sensor Upper Refer to section 3 1 to remove the top cover 1 2 Refer to section 3 2 to remove the lower cover 3 Remove the sensor connector from the main PC board Main PC Board Sensor Connector JP34 4 Use the Phillips screwdriver to remove the screw from the sensor plate 5 Remove the sensor plate T 1 5x4 Screw Sensor Plate Feed Ga
21. Sensor 1 10 1 5 3 Detection Area of the Reflective Sensor 1 10 1 5 4 Ribbon 1 11 2 ELECTRONIC SPECIFICATIONS 0 2 2 22 nennnnnnnn nen nennnnnnennennnnns 2 1 2 1 Block Diagram 2 1 2 2 Main PC Board Layout 2 2 2 3 Description of the MAIN PC Board 2 3 3 REPLACING THE IMPORTANT PARTS cercas 3 1 3 1 Replacing the Top Cover 3 2 3 1 1 B EV4T model 3 2 3 1 2 B EV4D model 3 3 3 2 Replacing the Lower Cover 3 6 3 3 Replacing the Main PC Board 3 7 3 4 Replacing the Platen Ass y 3 9 3 5 Replacing the Print He
22. TOSHIBA TOSHIBA Thermal Printer B EV4 SERIES Document No EO18 33025 Original Nov 2008 Revised This manual includes the contents of the Product Description and Maintenance Manual PRINTED IN JAPAN TOSHIBA TEC CORPORATION EO18 33025 Revision Date Mar 27 2009 TABLE OF CONTENTS Page 1 OUTLINE 2 2 220 n nn nnnnnn sneer nnnm e 1 1 1 1 Features of the B EV4D EV41 1 1 1 1 1 Front View 1 1 1 1 2 Rear View 1 1 1 1 3 Interior View 1 2 1 2 Indications of the Model Name 1 4 1 3 Basic Specifications 1 5 1 4 Key and LED 1 8 1 5 Supply Specifications 1 9 1 5 1 Media lype 1 9 1 5 2 Detection Area of the Transmissive
23. ad Ass 3 10 3 5 1 B EV4T model 3 10 3 5 2 B EV4D model 3 12 3 6 Replacing the Stepping Motor 3 15 3 7 Replacing the Gear Cover 3 17 3 8 Replacing the Feed Button PC Board 3 19 3 9 Replacing the Cover Open Sensor 3 20 3 10 Replacing the Ribbon Sensor 3 21 3 11 Replacing the Black Mark Sensor 3 22 3 12 Replacing the Feed Gap Sensor Lower 3 24 3 13 Replacing the Feed Gap Sensor Upper 3 26 4 TROUBLESHOOTING 2 2 02 2 222nnnnnnn nn nn nen n nnn n nnn n eens eens een nennnenes 4 1 4 1 LED Status 4 1 4 2 Print Quality
24. connectors from the printer within 10 sec after unplugging the power cord NOTES 1 Manual instructions must be followed when installing option kits or adding cables to avoid system failures and to insure proper performance and operation 2 Failure to follow manual instructions or any unauthorized modifications substitution or change to this product will void the limited product warranty Lubrication CAUTION 1 Lubrication During parts replacement 2 Kinds of oil FLOIL G 488 1kg can part No 19454906007 Any machine is generally in its best condition when delivered therefore it is necessary to try to keep this condition Unexpected failure occurs due to lack of oil debris or dust To keep its best condition periodically clean the machine and apply proper kinds of oil to each part in which lubrication is needed Although the frequency of lubrication varies according to how much the machine is used at least it is necessary to lubricate before the machine becomes dry It is also necessary to wipe off excessive oil as it collects dirt NOTE Before replacing the important parts store the printer parameter data on a PC with the B EV4 setting tool Uploading the data from the PC to the printer after replacement restores the printer parameter setting to the status prior to replacement Regarding the details of B EV4 setting tool refer to the B EV4 Setting Tool Specification posted on the Barcode Knowledge Pot URL of Barco
25. crews Stepping Motor Stepping Motor Connector JP14 SM 3x10 Screw 4 Remove the stepping motor The plastic parts for mounting the stepping motor and thermistor appear Thermistor 300 DPI model 203 DPI model motor mounting motor mounting location location 3 15 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 6 Replacing the Stepping Motor 5 Replace the stepping motor with a new one then reassemble in the reverse order of removal Be sure to apply FLOIL to the gear when reassembling LUBRICATION Gear FLOIL A 0005 NOTE Make sure that the stepping motor is mounted in the correct position and the thermal conductive grease is applied to the thermistor to keep good contact with the stepping motor case 6 After replacing perform a diagnostic test print or print a sample label to make sure the printer performs correctly for the following points e Printing is performed correctly e No noise is generated during the print operation 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 7 Replacing the Gear Cover 3 7 Replacing the Gear Cover Refer to section 3 2 to remove the lower cover Use the Phillips screwdriver to remove the 4 screws Remove the gear cover Remove the each gear pS AI Gear Cover f y 4 o SM 3x6 Screw NOTE Between 200 dpi printer and 300 dpi printer the number of gears and the position of t
26. d printer The port specified in the Windows Select the correct printer port in the driver is not correct driver The Ethernet IP subnet mask Configure the IP subnet mask and gateway is not configured properly gateway Follow the instructions in loading the Label bbon loaded not tl No print on the label Label or ribbon loaded not corey olon or loading the ribbon Ribbon run out Loading the ribbon Please do the initialization and gap black Continuous feeding labels The printer setting may go wrong Pe mark calibration Gap black mark sensor sensitivity is Calibrate the gap black mark sensor not set properly sensor sensitivity is not enough Paper Jam Make sure label size is set properly in the labeling software or program Labels may be stuck inside the printer Remove the stuck label mechanism near the sensor area Poor Print Quality Top cover is not closed properly Close the top cover completely and make sure the right side and left side levers are latched properly accumulated on the print head Check print head test pattern if head Run printer self test and check the print element is damaged head test pattern if there is dot missing in the pattern 4 2 5 MAINTENANCE EO18 33025 5 MAINTENANCE 9 MAINTENANCE DO NOT USE a spray cleaner containing flammable gas for cleaning this product as this may cause a fire This section presents the clean tools and methods to maintain you
27. de Knowledge Pot http barcode toshibatec co jp Ris products barcode support en index php 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 1 Replacing the Top Cover 3 1 Replacing the Top Cover 3 1 1 B EV4T model 1 Press down the top cover release button to unlock the top cover then fully open the top cover Release Button 2 Use the Phillips screwdriver to remove the 6 screws from the top inner cover Top Cover T 3x6 Screw Top Inner Cover 3 Disconnect the connector from the feed button PC board Feed Button PC Board A lt a Connector 3 2 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 1 Replacing the Top Cover 4 Remove the top cover 5 Replace the top cover with a new one then reassemble in the reverse order of removal Top Cover 3 1 2 B EV4D model 1 Press down the top cover release button to unlock the top cover then fully open the top cover Top Cover Top Cover Release Button T 3x10 Screw Top Inner Cover 3 3 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 2 Replacing the Lower Cover 3 Release the media view window hooks which hold the top cover together with the top inner cover Top Inner Cover ion Cover Media View Window 4 Upward move the top cover release levers and then release the top cover from the top inner cover Top Inner Cover
28. e ribbon sensor with a new one then reassemble in the reverse order of removal 5 After replacing make sure the printer performs correctly for the following points e Printing is performed correctly and the ribbon is not slack or wrinkled e When the ribbon is unloaded and the thermal transfer printing is performed an error occurs The ribbon sensor detects the status correctly 3 21 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 11 Replacing the Black Mark Sensor 3 11 Replacing the Black Mark Sensor Refer to section 3 1 to remove the top cover Remove the sensor connector from the main PC board Use the Phillips screwdriver to remove the 2 screws from the mylar sheet Remove the mylar sheet oe Sensor Connector JP 17 Main PC Board meh enon FLT 3x6 Screw 5 Use the Phillips screwdriver to remove the screw from the sensor plate 6 Remove the sensor plate T 1 5x4 Screw Sensor Plate Black Mark Sensor 3 22 3 REPLACING THE IMPORTANT PARTS EO18 33025 8 9 10 Revision Date Mar 27 2009 3 11 Replacing the Black Mark Sensor Replace the black mark sensor with a new one then reassemble in the reverse order of removal After replacing perform a black mark sensor calibration with the button of the printer or the B EV4 Setting Tool Failure to do this may cause a sensor error Regarding the calibration with the button of the printer refer to the O
29. e spring plates when removing and reassembling the print head ass Connector Spring Plate Print Head Ass y 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 5 Replacing the Print Head Ass y 6 Replace the print head ass y with a new one then reassemble in the reverse order of removal Print head element side Print head bracket side Head Element Be careful of the following points when reassembling the print head ass y Hook both openings on the bracket to the bosses It is easy to assemble the bracket by hooking one opening atatime Also do not touch or scratch the print head element Bracket Boss Bracket NOTE Do not disassemble the print head ass y which contains the bracket and the spring plate 7 After replacing perform a diagnostic test print or print a sample label to make sure the printer performs correctly for the following points e Printing is performed correctly e None of dot missing is generated e None of blurred print stain chipped bar code or characters wrinkle smudge uneven print etc is generated e Reading the bar code is possible 3 14 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 6 Replacing the Stepping Motor 3 6 Replacing the Stepping Motor 1 Refer to section 3 2 to remove the lower cover 2 Disconnect the stepping motor connector from the main board 3 Use the Phillips screwdriver to remove the 2 s
30. er Open Sensor e Feed Gap Sensor e Black Mark Sensor e Motor Temperature Thermistor Controlling the Print Head Type MX29LV320CBTC 70G Capacity 32M bit The programmed data of the boot program main program C G writable character are written into the flash ROM Type 1S42S16400B 6TL Capacity 64M bit It is used for drawing the print data and used as a work area 2 3 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 3 Description of the Main PC Board DC DC Converter U22 23 Type TS34063 It generates the voltages 5V 3 3V from the power supply voltage AC adapter 5V and 3 3V are used as the operating voltage for each circuit Type DM9161 This IC is used for controlling the Ethernet 10BASET 10BASETX a E w JF l Ti Ei q Terrien zm Ct LH hfil Regulator U24 U33 Type TS68N28CX5 TS9DO7DCX It generates the voltages 1 8 from the DC DC converter voltage 3 3V Type PBL3717 This IC is used for controlling the Stepping Motor T E A ss a a ea i Come eae Type SP3232ECY This IC is used for controlling the Serial Interface RS 232C Type TS358 This IC is single supply dual operation amplifiers It detects the voltage depression from 24V and 3 3V and outputs the Power Down signal to the CPU 2 4 2 ELECTRONICS SPECIFICATIONS EO18 33025 2 3 Description of the Main PC Board JP2 SD Card Slot Type MS3B11 KAA 0 This connector is connected to the SD
31. he motor pulley differ Be careful of the orientation of the gear when replacing 300dpi model La Motor Pulley LUBRICATION Gear FLOIL 200dpi model Motor Pulley LUBRICATION Gear FLOIL 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 7 Replacing the Gear Cover 5 Replace the gear cover and the each gears with a new one then reassemble in the reverse order of removal Be sure to apply FLOIL to the gear when reassembling 3 18 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 8 Replacing the Feed Button PC Board 3 8 Replacing the Feed Button PC Board 1 Refer to section 3 1 to remove the top cover 2 Remove the screws which fix the feed button PC board and the mylar sheet to the mechanism T 3x6 Screw B EV4D model B EV4T model Mylar Sheet Top Cover Mylar Sheet Feed Button PC Board 3 Replace the feed button PC board with a new one then reassemble in the reverse order of removal 4 After replacing make sure the printer performs correctly for the following points e When the printer is turned on and then the top cover is opened the status lamp gets unlit e Next when the top cover is closed the status lamp lights up in green e When the FEED button is pressed during the unloading of a media the status lamp flashes in red 3 19 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 9 Replacing the
32. o 39 3 mi 0 39to 18 0 1 0 to 6 4 0 to 18 0 pol gate T ees Tag 0 39 to 39 3 1 0 to 39 3 EIA rows 0 39 to 18 0 1 0 to 18 0 MR 0 31 to 39 25 0 92 to 5 92 1 0 to 39 1 8 to 455 2 23 4 to 150 4 19 4 to 451 2 0 31 to 17 9 0 92 to 5 92 1 0 to 17 76 0 24 to 0 39 Max outer roll diameter AS 3214 8 42 When the optional External Media Roll Hanger is used Inner core diameter 25 4 to 38 1 or 76 2 1 to 1 5 or 3 See NOTE 2 1 9 1 OUTLINE EO18 33025 1 5 Supply Specifications NOTES 1 To ensure print quality and print head life use only TOSHIBA TEC approved media 2 When using a media roll of 76 2 mm 3 inner core diameter the 3 Diameter Media Shaft included in the optional External Media Roll Hanger is required 3 Precaution for use of labels When labels are used for printing please only use outside wound labels Use of an inside wound label causes a paper jam 1 5 2 Detection Area of the Transmissive Sensor The Transmissive sensor is fixed and positioned at 6 35 mm right of the center of the media path The Transmissive Sensor detects a gap between labels as illustrated below Area to be detected Sensor position Min 6 mm cut mode Min 8 mm 1 5 3 Detection Area of the Reflective Sensor The figure below illustrates the relation between the head effective print width and media width for GS14 Type i Out of print range ror piini range
33. p Sensor Upper 3 26 3 REPLACING THE IMPORTANT PARTS EO18 33025 T 8 9 Revision Date Mar 27 2009 3 13 Replacing the Feed Gap Sensor Upper Replace feed gap sensor upper with a new one then reassemble in the reverse order of removal After replacing perform a feed gap sensor upper calibration with the button of the printer or the B EV4 Setting Tool Failure to do this may cause a sensor error Regarding the calibration with the button of the printer refer to the Owner s Manual Regarding the calibration with the B EV4 Setting Tool refer to the B EV4 Setting Tool Specification posted on the Barcode Knowledge Pot URL of Barcode Knowledge Pot http barcode toshibatec co jp Ris products barcode support en index php Also make sure the feed gap sensor performs correctly for the following points e When the PC connected to the printer sends sample data to the printer printing is performed correctly Specify the feed gap sensor as the media sensor e When the FEED button is pressed during the unloading of a media the status lamp flashes in red 3 27 4 TROUBLESHOOTING EO18 33025 4 1 LED Status 4 TROUBLESHOOTING The following guide lists the most common problems that might be encountered when operating this bar code printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distrib
34. r printer 1 Please use one of following material to clean the printer e Cotton swab Head cleaner pen e Lint free cloth e Vacuum Blower brush e 100 ethanol 2 The cleaning process is described as following Printer Part Method 1 Always turn off the printer before Clean the print head when changing a new cleaning the print head label roll 2 Allow the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Print Head Print Head Print Head Element Element Head Cleaner Pen 1 Turn the power off Clean the platen roller when changing a new 2 Rotate the platen roller and wipe it label roll thoroughly with 100 ethanol and a cotton swab or lint free cloth Use the lint free cloth with 100 As needed Tear Bar Peel Bar D ethanol to wipe it Monthly Exterior Wipeitwithwater dampened cloth Interior Brush or vacuum As needed Platen Roller 9 1 5 MAINTENANCE EO18 33025 5 MAINTENANCE Notes 1 Do not touch printer head by hand If you touch it careless please use ethanol to clean it 2 Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head 3 Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life 4 Continuous printing will cause printer motor overheat Printer will stop printing automatically about
35. recautions 1 7 1 OUTLINE EO18 33025 1 4 Key and LED 1 4 Key and LED STATUS Lamp Pressing this button when the printer is in online state causes a media feed Pressing this button after removing a cause of an error returns the printer to online state Pressing this button during printing stops printing after completing the current label The printer resumes printing when this button is pressed again The indicator lamp lights up or flashes in different colors depending on the printer statuses The main indicator lamp statuses and the corresponding printer statuses are shown inside the top cover Color Status Printer status Red Red Flashes at The media is ended medium speed Red Flashes slowly An issue or feed was attempted with the top cover opened Flashes fast se laa occurred din the cutter unit Only when the cutter unit is Flashes at The ribbon is ended Orange medium speed The top cover is open 1 8 1 OUTLINE EO18 33025 1 5 Supply Specifications 1 5 Supply Specifications 1 5 1 Media Type The table below shows the size and shape of the media that can be used on this printer Black Mark Black Mark Label on reverse side lag paper on reverse side Cut position l EA d gt Feed Direction ko O Unit mm inch Width including backing paper 25 4 to 112 1 0 to 4 41 Media width 22 4 to 109 0 88 to 4 29 NBA 0 39 to 39 3 1 0 to 6 1 0 t
36. utor for assistance 4 1 LED Status This section lists the common problems that according to the LED status and other problems you may encounter when operating the printer Also it provides solutions LED Status Color Printer Status Possible Cause Recovery Procedure OFF No response No power Turn on the power switch Check if the green LED is lit on power supply If it is not lit on power supply is broken Check both power connections from the power cord to the power supply and from the power supply to the printer power jack if they are connected securely Solid Green ON The printer is ready No action necessary to use Green with blinking Pause The printer is paused Press the FEED button to resume for printing Red with blinking Error The out of label or Out of label or ribbon ribbon or the printer Load a roll of label and follow the instructions in setting is not correct loading the media then press the FEED button to resume for printing Load a roll of ribbon and follow the instructions in loading the ribbon then press the FEED button to resume for printing 4 1 4 TROUBLESHOOTING EO18 33025 4 2 Print Quality 4 2 Print Quality Possible Cause Recovery Procedure Re connect cable to interface connected to the interface connector en e replace the cable with pin to pin is not pin to pin connected connected Not Printing lack ical E reset the serial port setting between host an
37. wner s Manual Regarding the calibration with the B EV4 Setting Tool refer to the B EV4 Setting Tool Specification posted on the Barcode Knowledge Pot URL of Barcode Knowledge Pot http barcode toshibatec co jp Ris products barcode support en index php Also make sure the black mark sensor performs correctly for the following points e When the PC connected to the printer sends sample data to the printer printing is performed correctly Specify the black mark sensor as the media sensor e When the FEED button is pressed during the unloading of a media the status lamp flashes in red 3 23 3 REPLACING THE IMPORTANT PARTS EO18 33025 Revision Date Mar 27 2009 3 12 Replacing the Feed Gap Sensor Lower 3 12 Replacing the Feed Gap Sensor Lower 1 Refer to section 3 1 to remove the top cover 2 Use the Phillips screwdriver to remove the 2 screws from the mylar sheet 3 Remove the mylar sheet _ Mylar Sheet lt a i gt am Y YA A FLT 3x6 Screw A oa E h A iz yl 4 Remove the sensor connector from the main PC board 5 Use the Phillips screwdriver to remove the screw from the sensor plate 6 Remove the sensor plate 7 Remove the feed gap sensor lower Main PC Board Sensor Connector Sensor plate JP29 YA AA E A ae Feed Gap Sensor lower 8 Replace the feed gap sensor lower with a new one then reassemble in the reverse order of removal 3 24 3 REPLACING THE IMPO
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