Toshiba B-870 SERIES Printer User Manual
Contents
1. TEC Thermal Printer B 870 SERIES Owner s Manual Table of Contents TOSHIBA TEC CORPORATION This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense for USA only Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le materiel brouilleur de Canada for CANADA only This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures CAUTION Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the2. Backing Paper Release Bar 11 GENERAL MAINTENANCE EM1 33039E 11 5 THRESHOLD SETTING 11 5 THRESHOLD SETTING For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media When the media is pre printed the darker or more dense inks can interfere with this process causing paper jam errors To get around this problem a minimum threshold can be set for the sensor in the following way Threshold setting procedure Turn the power ON ON ie ee ae 1 The printer is in stand by 2 Load a media roll in the usual way 3 Press the PAUSE key 4 The printer enters the pause mode 5 Press and hold the PAUSE key for at least 3 seconds in the pause state 6 The sensor type is displayed 7 Press the FEED key 8 Thereflective sensor black mark sensor is selected 9 Press the FEED key again 10 Thetransmissive sensor feed gap sensor is selected 11 Press and hold the PAUSE key 12 The media is advanced until the PAUSE key is released TARA NSM ISSi INVE 13 Release the PAUSE key when more than 1 5 labels tags are advanced Threshold setting is completed by this operation PAUSE aaa tt RESTART 14 Press the RESTART key 16 Send an issue command from the PC to the printer NOTES If the PAUSE key is released wi
3. CARE HANDLING OF THE MEDIA AND RIBBON 10 1 11 GENERAL MAINTENANCE occ cecceceeeceeeteeeeeeeeeeeeeseeeeegeeteneeteeseaneeseeeeens 11 1 Fe Ve 11 C ee ee ee eee 11 1 11 2 UNDER THE MEDIA 4 3 4 11 3 11 3 COVERS AND 11 3 11 4 REMOVING JAMMED MEDIA 11 4 11 5 THRESHOLD SETTING 11 6 12 TROUBLE ROOTING 12 1 CAUTION This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC The contents of this manual may be changed without notification Please refer to your local Authorized Service representative with regard to any queries you may have in this manual 1 INTRODUCTION EM1 33039E 1 INTRODUCTION 1 INTRODUCTION Thank you for choosing the TEC B 870 Series thermal transfer printer This new generation high performance quality printer is equipped with the latest hardware including the newly developed high density 12 dot mm 305 dot inch edge print head This will allow very clear print at a maximum speed of 203 2 mm sec 8 inch sec Other standard features include an automatic ribbon saver and external media supply Combine this with an optional high speed P C interface board which allows vastly reduced graphic data transfer times and you have a printer to suit a variety of applications and environments Optional featur
4. and other work required to maintain the quality and performance of the machines preventing accidents beforehand For details please consult your authorized TOSHIBA TEC representative for assistance Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents This will cause the cabinet or other parts to deteriorate or cause the paint to peel 1 EM1 33039E TABLE OF CONTENTS Page T INE OO G1 WON 1 1 1 1 APPLICABLE MODEL 1 1 ta 210 165 51518 S E 1 1 eal onl a 2 be 2 1 2 1 2 2 2 E R E 2 3 OVERVIEW 3 1 3 1 FRONT REAR 3 1 32 OPERATION FANE 3 1 DIP SWITCR H ING NOON ea ashe terete ca caavercgeesa ante e E 4 1 5 ETOP PROCEDURE ESE 5 1 5 1 REQUIREMENTS FOR 5 5 1 5 2 SETTING UP THE PRINTER 5 1 6 INSTAEEING THE PRINTER 6 1 6 1 CONNECTING THE POWER CORD AND CABLES 6 1 6 2 HOLDER STAND INSTALLATION 6 1 Te LOADING 7 1 8 LOADING THE MEDIA pinn A O ENa 8 1 9 INSERTING THE OPTIONAL FLASH MEMORY 9 1 10
5. cover 11 1 CLEANING 1 sure to disconnect the power cord prior to performing any maintenance 2 Do not use any tool that may damage the print head 3 DO NOT POUR WATER directly onto the printer To help retain the high quality and performance of your printer it should be regularly cleaned The greater the usage of the printer the more frequent the cleaning i e low usage weekly high usage daily Turn the power off Open the top cover and right side cover Turn the head lever to raise the print head Remove the ribbon and media Clean the element of print head with print head cleaner ee N Clean the platen with an alcohol moistened cloth Print Head Print Head Print Head Cleaner 24089500013 Element Fig 11 1 11 GENERAL MAINTENANCE EM1 33039E 11 1 CLEANING 7 Turn the pinch roller lever to the right 8 Remove the white screw and detach the ribbon end sensor plate White Screw Stud Ribbon End Sensor Plate Pinch Roller Lever nig tine NOTE When installing the ribbon end sensor plate be sure to fit both studs in the notches of the ribbon end sensor plate 9 Remove the pinch roller block then clean the roller belt and feed roller with cloth moistened by alcohol Roller Belt O SS lt lt NN Pinch Roller Block Feed Roller Fig 11 3 10 Reassemble the pinch roller block in the reverse order of removal ite 11 GENERAL MAINTENA
6. in it s protective cover 2 Do not subject the card to any shocks or excessive forces 3 Do not expose the card to extremes of heat by either storing in direct sunlight or close to a heater 4 Do not expose the card to excessive humidity by wiping it with a wet cloth or storing it in a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following flash cards can be used The 1MB card is read only and the 4MB card read write Capacity 1M Byte EF 1M TB Mitsubishi MF81M1 GBDAT01 Byte Maxell EF 4M TB ADH Centennial Technologies INC FLO4M 15 11119 03 INTEL IMCOO4FLSA 2H STI FL 4A C OH AH MF84M1 G7DATO1 A PC Card 004 6 Mitsubishi MF84M1 GMCAVO01 10 CARE HANDLING OF THE MEDIA AND RIBBON EM1 33039E 10 CARE HANDLING OF THE MEDIA AND RIBBON 10 CARE HANDLING OF THE MEDIA AND RIBBON CAUTION Be sure to read carefully and understand the Supply Manual Use only media and ribbon which meet specified requirements Use of non specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality All media and ribbon should be handled with care to avoid any damage to the media ribbon or printer Read the following guideline caretully e Do not store the media and ribbon for longer than the manufactures recommended shelf life e Store media rolls on the fl
7. is output at the power off time Data protocol XON XOFF READY BUSY XON is output at the power on time XOFF is output at the power off time XON XOFF XON is output at the power on time XOFF is output at the power off time ON OFF FUNCTION With Auto ribbon save function 2 erman French Dutch Language to display LCD error message 231285 o olol9l o o lo oo 1 T TI O T TI Spanish apanese alian ot used 4 Eo a EA ee eee With Auto media feed after a cut issue See page 8 4 Head up function in cut mode Refer to Note 2 Media sensor selection Fixed type Movable type Must be set to OFF O 2 2 NOTES 1 The shaded settings the factory default settings OFF means OPEN 2 The Dip switch 1 6 functions in accordance with equipment to be used 4 1 5 SETUP PROCEDURE EM1 33039E 5 1 REQUIREMENTS FOR OPERATION 5 SET UP PROCEDURE 5 1 REQUIREMENTS FOR OPERATION The B 872 has the following requirements e The host computer must have a serial port or centronics parallel port communicate with host either RS 232C cable or Centronics cable is required 1 RS 232C cable 25 pins 2 Centronics cable 36 pins e To print the format create the complete program using the interface communication manual Interface Cables To prevent radiation and reception of electrical noise the interface cables
8. moving parts push the switch in the OFF position to stop movement this product meets the ENERGY STAR guidelines for energy efficiency As an ENERGY STAR Partner TOSHIBA TEC has determined that nary Outline of the International ENERGY STAR Office Equipment Program The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uniform among participating nations ENERGY STAR is a U S registered mark Copyright 2002 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN Safety Summary EM1 33039E Safety Summary Personal safety in handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs or modifications to this equipment If a fault
9. must meet the following requirements e Fully shielded and fitted with metal or metalised connector housings e Kept as short as possible e Should not be bundled tightly with power cords e Should not be tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to the host computer should be one of the following two types NOTE Use an RS 232C cable with imperial inch connector securing screws DB 9S DB 25P Connector to PC Connector to Printer 20 4 5 DB 25S DB 25P Connector to PC Connector to Printer PIN No Fig 5 1 5 2 SETTING UP THE PRINTER Place the printer on a flat stable surface Use a grounded electrical outlet do not use adapter plug Be sure there is adequate room around the printer for easy operation and maintenance Keep your work environment static free 5 1 6 INSTALLATION PROCEDURE EM1 33039E 6 1 CONNECTING THE POWER CORD AND CABLES 6 INSTALLATION PROCEDURE 6 1 CONNECTING THE POWER CORD AND CABLES Turn the POWER SWITCH to OFF before connecting the power cord or cables Expansion I O Cable Power Cord oe Parallel I F Cable Se Fig 6 1 Centronics Serial I F Cable RS 232C NOTES 1 Option B 4800 PC QM must be installed for use of the high speed PC interface cable 2 Different cables cannot be used at the same time 6 2 HOLDER STAND INSTALLATION Fit the left and right side h
10. occurs that cannot be rectified using the procedures described in this manual turn off the power unplug the machine then contact your authorized TOSHIBA TEC representative for assistance Meanings of Each Symbol This symbol indicates warning items including cautions Specific warning contents are drawn inside the symbol The symbol on the left indicates a general caution This symbol indicates prohibited actions prohibited items Specific prohibited contents are drawn inside or near the O symbol The symbol on the left indicates no disassembling This symbol indicates actions which must be performed Specific instructions are drawn inside or near the symbol The symbol on the left indicates disconnect the power cord plug from the outlet J N WARNIN Any other than the specified AC voltage is prohibited E Do not use voltages other than the voltage AC specified on the rating plate as this may cause fire or electric shock S Prohibited E f the machines share the same outlet with any other electrical appliances which consume large amounts of power the voltage will fluctuate widely each time these appliances operate Be sure to provide an exclusive outlet for the Disconnect the plug machine as this may cause the machines to malfunction Do not insert or drop metal flammable or other foreign objects into the machines through the ventilation slits as this may c
11. 8 inch sec When the media width is 160mm or less 213 3 mm 8 40 inches Batch Continuous Strip On demand and Cut modes Both cut and strip modes are available only when their respective modules are fitted 20 characters x 1 line 437 mm width x 282 mm depth x 395 mm height 25 kg without media and ribbon JAN8 JAN13 EAN8 EAN8 2 digits EAN8 5 digits EAN13 EAN13 2digits EAN13 5 digits UPC E UPC E 2 digits UPC E 5 digits UPC A UPC A 2 digits UPC A 5 digits MSI ITF NW 7 CODE39 CODE93 CODE128 EAN128 Industrial 2 to 5 Data Matrix PDF417 Times Roman 6 sizes Helvetica 6 sizes Presentation 1 size Letter Gothic 1 size Prestige Elite 2 sizes Courier 2 sizes OCR 2 types Writable characters 40 types Outline font 1 type 0 90 180 270 Serial interface RS 232C Parallel interface Centronics Expansion I O interface Flash memory card interface High speed PC interface Data Matrix is a trademark of International Data Matrix Inc PDF417 5 trademark of Symbol Technologies Inc 2 1 2 SPECIFICATIONS EM1 33039E 2 2 OPTION Auto Ribbon Saving Mode Auto ribbon saving function is activated when it is selected by DIP switch Refer to page 4 1 and none print area extends for more than 20 mm NOTES 1 Toactivate ribbon saving function at a speed of 8 sec the no print area should extend more than 25 mm 2 Depending on the relationship b
12. AY LCD Displays messages in the language selected by DIP switch When power is turned on and it is ready to print ON LINE is displayed POWER LED Green POWER ONLINE ERROR Lights when the power is turned on ON LINE LED Green 1 Flashes when communicating with a host computer 2 On while printing ERROR LED Red Lights when a communication error occurs when the media ribbon FEED RESTART PAUSE ends or the printer does not operate correctly FEED Key Feeds paper Fig 3 2 RESTART Key Resets the printer when paused or when an error occurs Used to set the threshold Refer to page 11 6 PAUSE Key Pauses printing Message display shows PAUSE and an unprinted count Used to set the threshold Refer to page 11 6 3 1 4 DIP SWITCH FUNCTIONS EM1 33039E 4 DIP SWITCH FUNCTIONS 4 DIP SWITCH FUNCTIONS The DIP switches are located to the right of the Guide ee RD DIPSW 2 Turn the POWER OFF before switching the functions Guide Wheel N 1 DIPSW2 DIPSW 1 FUNCTION TS oF on pess O oS Stop bit length bit bit ithout ON Data length CO ON OFF Parity check VEN Parity check effective when DIP SW 5 is set to ON k O 2 m XON XOFF No XON is output at the power on time No XOFF is output at the power off time READY BUSY DTR No XON is output at the power on time No XOFF
13. ING 12 TROUBLESHOOTING EM1 33039E 12 TROUBLESHOOTING If you cannot solve a problem with the following solutions do not attempt to repair it yourself Turn the power off unplug the printer then contact your TOSHIBA TEC representative for assistance Error Message PAPER JAM KKK K HEAD OPEN NO PAPER NO RIBBON KKK K The media path is jammed and does not feed smoothly The installed media type does not match the selected sensor The black mark position on the media does not match the sensor position The installed media size is different from the programmed size The feed gap sensor cannot see the difference between the print area and the gap Feed or printing has been attempted while x the print head is raised or the pinch roller lever is turned to right The media has run out The ribbon has run out 12 1 O o 1 The media is not fitted correctly 1 Re fit the media correctly Press the RESTART key Remove the cause of the jam and replace the media correctly Press the RESTART key Turn the power off then on again Select the correct sensor Feed the media Adjust the sensor position Press the key Turn the power off then on again Set the correct media size Feed the media Set the threshold see page 11 6 Else Turn the power off and call your Authorized Servi
14. NCE EM1 33039E 11 2 UNDER THE MEDIA GUIDES 11 2 UNDER THE MEDIA GUIDES 1 Remove the Media Guides Screw Media Guide N Fig 11 4 2 Remove the jammed Media 3 Clean dust and glue on the Media Guides with a soft cloth moistened with alcohol 4 Remount the Media guides using the screws NOTE Be careful NOT TO LOSE the screw 11 3 COVERS AND PANELS The covers should be cleaned by wiping with adry cloth or acloth slightly dampened with a mild detergent solution NOTE Clean printer cover with an electrostatic free cleaner for automated office equipment 1 DO NOT POUR WATER directly onto the printer 2 DO NOT APPLY cleaner or detergent directly onto any cover or panel 3 NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers 4 DO NOT clean the panel covers or the supply window with alcohol as it may cause them to discolor loose their shape or develop structural weakness 11 GENERAL MAINTENANCE EM1 33039E 11 4 REMOVING JAMMED MEDIA 11 4 REMOVING JAMMED MEDIA 1 2 4 gi 9 Turn the power off Open the top cover and right side cover Turn the head lever to position 3 then release the head lock plate Remove the white screw unclamp and disconnect the connector of the media guide plate and then detach the media guide plate See Fig 11 5 Remove the ribbon and media Remove the jammed media DO NOT USE any sharp implement or tool as these could damage t
15. at end do not store them on the curved sides as this might flatten that side Causing erratic media advance and poor print quality e Store the media in plastic bags and always reseal after opening Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life e Store the media and ribbon in cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas e The thermal paper used for direct thermal printing must not have the specifications which exceed 800 ppm 250 ppm CL 500 ppm e Some ink used on pre printed labels may contain ingredients which shorten the print head s product life Do not use labels pre printed with ink which contain hard substances such as carbonic calcium CaCO and kaolin Al O 2SiO 2H O 2 3 For further information please contact your local distributor or your media and ribbon manufacturer 11 GENERAL MAINTENANCE EM1 33039E 11 1 CLEANING 11 GENERAL MAINTENANCE cafeful when handling the print head as it becomes very hot Care must be taken not to injure yourself with the printer paper cutter Donottouch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement To avoid injury be careful not to catch or jam your fingers while opening or closing the
16. ause fire or electric Disconnect the plug E f the machines are dropped or their cabinets damaged first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorized TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication E Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock E Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock E Do not scratch damage or modify the power cords Also do not place heavy objects on pull on or exces sively bend the cords as this may cause fire or electrical shock E Continued use of the machines in abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec tric shock In these cases immedi ately turn off the power switches and disconnect the power cord plugs from the outlet Then contact your author ized TOSHIBA TEC representative for assistance Safety Summary Disconnect the plug Connect a grounding wire Disconnect the plug E f foreign objects metal
17. ce representative Lower the print head Press the key Load new media Press the RESTART key Load a new ribbon Press the RESTART key 12 TROUBLESHOOTING HEAD ERROR RIBBON ERROR KKK K CUTTER ERROR KKK K FLASH WRITE ERROR FLASH MEMORY FULL COMMUNICATION ERROR EXCESS HEAD The print head is too hot This message is displayed when sending the head broken check command ESC HD001 LF NUL and the print head has a broken element There is a fault with the ribbon sensor Media is jammed in the cutter An error has occurred when loading data onto a flash memory card An error has occurred while formatting a flash memory card No more data can be saved in the flash memory card A communication error has occurred with the host 12 2 EM1 33039E 12 TROUBLESHOOTING Turn the power off and decrease the print head temperature 1 Restart the printing by pressing the RESTART key 2 Replace the print head Turn the power off Contact your Authorized Service representative Remove the jammed media and feed the undamaged media through the cutter Press the key Else Turn the power off and contact your Authorized Service representative Turn the power off re seat the flash memory card and try again Replace the flash memory card and retry Turn the power off and contact your Authorized Service representat
18. es include a strip mechanism and Cutter mechanism This manual contains general set up and maintenance information and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 1 APPLICABLE MODEL e B 872 QQ Model name description B 872 QQ Destination Code QQ North America bloc Thermal direct Thermal transfer 1 2 ACCESSORIES Owner s Manual Power Cord Print Head Cleaner Media Holder EM1 33039 24089500013 L et Holder Shaft Left Right Side Holder Holder Base Thumbscrew Quality control M 4x6 report V L7 1 2 SPECIFICATIONS EM1 33039E 2 1 PRINTER 2 SPECIFICATIONS 2 1 PRINTER Supply voltage Power consumption Operating temperature range Relative humidity Print head Printing methods Print soeeds Maximum print width Dispensing modes Message display Dimensions Weight Available bar code types Two dimensional code Fonts Rotations Standard interfaces Optional interface Universal automatic switching 85 138 V 50 60 Hz 187 276 V 50 60 Hz Be sure to use a power cord which meets the standard 3 5 A 260 W maximum standby 360 mA 20 W maximum 5 C 40 C 25 85 RH no condensation Thermal print head 12 dots per mm 305 dots per inch Thermal direct or Thermal transfer 76 2 mm sec 3 inch sec 101 6 mm sec 4 inch sec 203 2 mm sec
19. etween the outer diameter of rewound ribbon and print speed ribbon usage may vary as follows Ribbon iss Approx 5 mr Approx 10 mm Approx 23 mm 2 2 OPTION Cutter module B 4208 QM A stop and cut swing cutter High speed PC 4800 This interface kit allows extremely high speed information interface kit transfer between the printer and PC Strip module B 4908 H QM This module strips the label from the backing paper with the take up block and strip block D RAM PC Board FMBC0067801 A 2MB RAM upgrade which enhances the image handling capability of the printer Flash memory A flash ROM card 1 and 4MB for storing logos writable card characters and formats 2 2 2 SPECIFICATIONS EM1 33039E 2 3 MEDIA 2 3 MEDIA Refer to the following NOTE 2 Label Black Mark Black Mark D on reverse side D on reverse side Stop Stop lt Tag paper position position ml a cu Cut 7 position a position N Reference 1 D Reference coordinate coordinate 1 Reference Reference coordinate Feed direction Fig 2 1 Batch mode Strip mode 101 6 225 0 9 Effective print length Max memory Te length for on the fly issue NOTES 1 The media specification other than above are unchanged 2 When marking black marks on label rolls the following requirements must be satisfied When the gap le
20. fragments water liquids enter the machines first turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorized TOSHIBA TEC repre sentative for assistance Continued use of the machine in that condition may cause fire or electric shock m Ensure that the equipment is properly grounded Extension cables should also be grounded Fire or electric shock could occur on EM1 33039E MWhen unplugging the power cords be sure to hold and pull on the plug portion Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock E Do not remove covers repair or modify the machine by yourself You may be injured by high voltage very hot parts or sharp edges inside the machine A cautio improperly grounded equipment This indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication Precautions The following precautions will help to ensure that this machine will continue to function correctly Try to avoid locations that have the following adverse conditions Temperatures out of the specification Direct sunlight High humidity Shared power source Excessive vibration Dust Gas The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic cove
21. he printer Clean the print head and platen then remove any further dust or foreign substances Place the portion of the media guide plate on the media sensor Secure the media guide plate with the white screw Connector Media Sensor Media Guide Plate Clamp Media Guide Plate White Screw 24741710304 Fig 11 5 Media jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter Do not use none specified media in the cutter If you get frequent jams in the cutter contact your Authorized Service representative 11 GENERAL MAINTENANCE EM1 33039E 11 4 REMOVING JAMMED MEDIA Cleaning the Cutter Unit 1 Be sure to turn the power off before cleaning the cutter unit 2 The cutters are sharp and care should be taken not to injure yourself when cleaning Loosen two screws and remove the cutter cover Remove the white screw and media guide Remove the jammed paper and trash e Clean the cutter with dry cloth White Screw Q Media Guide Fixed Cutter Cutter Cover Fig 11 7 5 Assembling is reverse order of removal Cleaning the strip unit WARNING Be sure to turn the power off before cleaning the strip unit 1 Lower the backing paper release bar to remove the jammed media 2 Clean the strip roller and backing paper holder with ethyl alcohol 2 Strip Roller Backing Paper Holder 7 6 Fig 11 8
22. ia then set one of the Media Holders and lock it securely with the Lock Lever Media Holder Media Holder Holder Shaft 0 Holder Shaft f Lock Lever Lock Lever Fig 8 2 8 1 8 LOADING THE MEDIA EM1 33039E 8 LOADING THE MEDIA 5 Turn the Lock Levers of the Media Holders to the unlock position and readjust the Media position to the center Then lock the Media Holders securely with the Lock Levers Fit the Media Guides to the Media Tighten the screw firmly Media Guide Lock Lever Media Holder YJ Media Guide Holder Stand Holder Shaft Bush Fig 8 3 NOTE Setin the bushes of the Holder Shaft into notches of the Holder Stand securely 6 The black mark feed gap sensor is selectable between the fixed type and the movable type by changing the DIP switch Refer to page 4 1 When the fixed type is selected the black mark sensor is located at the center of the media and the feed gap sensor is at 10 mm left to the black mark sensor The movable sensor can be located anywhere between the left end of the effective print width and the fixed sensor After changing the sensor type the sensitivity of the sensor must be adjusted In this case calla TOSHIBA TEC authorized service representative 8 2 8 LOADING THE MEDIA EM1 33039E 8 LOADING THE MEDIA 7 Set the black mark feed gap sensor to the correct position by turning the adjusting knob Turning the knob right will move the sensor towards the center of the media wh
23. ile turning left will move it away from the center of the media An easy way to set the black mark sensor position Pull the media about 500 mm out of the front of the printer turn the media back on it s self and feed it under the print head past the sensor so that the black mark can be seen from above Adjust the sensor position to that of the black mark the upper hole indicates the position of the black mark sensor Feed Gap Sensor Black Mark Sensor Adjusting Knob Black Mark Media Fig 8 4 NOTE Make sure to set the sensor to detect the center of the black mark otherwise a paper jam error could occur Setting the feed gap sensor position Adjust the sensor to detect on the gap the lower hole indicates the position of the feed gap sensor Black Mark Sensor Feed Gap Sensor Adjusting Knob Fig 8 5 8 LOADING THE MEDIA EM1 33039E 8 LOADING THE MEDIA 8 The media is now loaded and the sensor position is set Batch type Fig 8 6 Cutter tyoe Where a cuiter Is fitted load the media as standard and feed it through the cutter module NOTES 1 Be sure to cut the backing paper of label Cutting label will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life 2 If the top edge of label winds onto the platen in cut issue set the DIP SW 1 5 to 3 Use oftag paper with the thickness exceeding the specified valve may affect the c
24. ive Turn the power off re seat the flash memory card and try again Replace the flash memory card and retry Turn the power off and contact your Authorized Service representative Replace the card with a new one and re send data Only 1MB and 4 MB cards can be used Turn the power off then on again or press the key Check the program data Call your Authorized Service representative if necessary 12 TROUBLESHOOTING EM1 33039E 12 TROUBLESHOOTING example When error is detected ina command 20 Correct the command and re send it PC001 0A00 bytes of the command are displayed Command error ESC LF NUL are not displayed 0300 2 2 Other Error Hardware or software trouble Turn the power off then on again If Message the problem still exists turn the power off and contact your Authorized Ser vice representative If an error is not cleared by pressing the key the power must be switched off then on again After the power has been switched off and on all print data in the printer is cleared denotes a remaining count of unprinted labels Sotto No print 1 Check that the media and the ribbon is loaded correctly 2 Check whether the print head is set correctly or not 3 Check the cabling between the printer and the host Dots missing in the Dirty print head Clean the print head print Call your Authorized Service representative if necessary Unclear or blurred Dir
25. ngth 15 less than 4 mm The black mark length should be longer than the gap length When the gap length is 4 or more The black mark should not overlap the gap for more than 4 mm and the following label 3 When issuing thermal labels at 8 sec the print stop position should be set to a minimum of inside the label 2 4 RIBB O N NOTES 1 Onthe flyissue means that the printer can draw and print without stopping between labels Spool type 2 To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons men en 3 When using the cutter ensure that label length plus inter label gap length Length exceeds 35 mm i e label pitch should be greater than 35 mm di O72 4 Use of rough media for the ribbon saving issue may cause ribbon smudges mim max 5 To avoid ribbon wrinkles use the ribbon which is wider than media by 5mm or more However too much difference in width between the two may cause wrinkles 2 3 3 OVERVIEW EM1 33039E 3 1 FRONT REAR VIEW 3 OVERVIEW 3 1 FRONT REAR VIEW Front View Rear View Message Display LCD Outlet for the high speed PC Top Cover Memory Card Slot interface cable Option Head Lever Right Side Cover AC Power Inlet Parallel I F Connector Operation Panel Power Switch Centronics 0 OFF Serial Interface Media Outlet 1 ON Connecioi Expansion I O Fig 3 1 RS 232C Interface Connector 3 2 OPERATION PANEL MESSAGE DISPL
26. olders into the dowels of the holder base and fasten the side holders to the holder base with the thumbscrews Thumbscrew 5 Left Side Holder y Right Side Holder Holder Base Fig 6 2 Dowel I 6 1 7 LOADING THE RIBBON EM1 33039E 7 LOADING THE RIBBON 7 LOADING THE RIBBON 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 To avoid injury be careful not to catch or jam your fingers while opening or closing the cover There are two types of media available for printing on these are standard media and direct thermal media a chemically treated surface DO NOT LOAD ribbon when using a direct thermal media 1 Turn the power off and open both the top cover and the right side cover 2 Set the head lever to the OPEN position and release the head lock plate Head Lever Top Cover i Right Side Cover Head Lock Plate Fig 7 1 Head Lever Position D Labels or thin tag paper 9 Thick tag paper OPEN Ribbon media replacement As Fig 7 2 shows unroll and loosen the ribbon a little Insert the ribbon under the print block so that the ribbon supply end is positioned backside of the printer Ribbon Ribbon Core Fig 7 2 7 LOADING THE RIBBON EM1 33039E 7 LOADING THE RIBBON 5 Pushthe ribbon core against the spring guide wheel align the p
27. rotrusion of the guide wheel with the notch of the ribbon core then set the ribbon To remove the slack of the ribbon turn the ribbon core in the direction indicated by the arrow If the ribbon wrinkles while printing move the ribbon levers back or forth until the wrinkle is removed Protrusion Spring Guide Wheel Guide Wheel Ribbon Core Ribbon Ribbon Lever Fig 7 3 NOTE When removing the ribbon be careful not to snag the ribbon on the part 8 Set the head lock plate 9 Turn the head lever to the proper position depending on the used media Refer to Fig 7 1 0 Labels or thin tag paper Thick tag paper CAUTION When using labels ensure that the head lever is set to position 2 8 LOADING THE MEDIA EM1 33039E 8 LOADING THE MEDIA 8 LOADING THE MEDIA 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 To avoid injury be careful not to catch or jam your fingers while opening or closing the cover 1 Install the holder stand the rear of the printer 2 Loosen the screw and slide the media guides outside Media Guides Holder Stand Release Lock Fig 8 1 CAUTION DO NOT MOVE the Media Guides using the screw 3 Lock the Media Holder securely with the Lock Lever 4 Pass the Holder Shaft through the Med
28. rs USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight high tem peratures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equip ment likely to cause mains interference Unplug the machine whenever you are working inside it or cleaning it Keep your work environment static free Do not place heavy objects on top of the machines as these items may become unbalanced and fall Causing injury Do not block the ventilation slits of the machines as this will cause heat to build up inside the machines and may cause fire Do not lean against the machine It may fall on you and could cause injury Care must be taken not to injure yourself with the printer paper cutter Unplug the machine when it is not used for a long period of time Request Regarding Maintenance Utilize our maintenance services After purchasing the machine contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned Otherwise dust will build up inside the machines and may cause a fire or a malfunction Cleaning is particularly effective before humid rainy seasons Our preventive maintenance service performs the periodic checks
29. thin seconds whilst in pause state paper will not feed Failure to feed more than 1 5 to 2 labels may result in an incorrect threshold setting While the print head is raised the PAUSE key does not work Error such as paper end and cutter error are not detected during paper feed Selecting the transmissive sensor for pre printed labels within software commands allows the printer to detect the proper print start position correctly even when using pre printed labels If the printer continues to print out of position after setting the threshold adjust the feed gap sensor in the system mode Reset the threshold again Make sure that the transmissive sensor for pre printed labels is selected in the feed and issue commands O 11 6 11 GENERAL MAINTENANCE EM1 33039E 11 5 THRESHOLD SETTING Threshold setting procedure For firmware version 1 3 or earlier Turn the power on Load the Pre printed label Any position Press the key once Hold down the key for more than 3 seconds and it will begin to feed After it has fed 2 labels release or more the key Press the key for ON LINE mode Threshold setting is now completed NOTES 1 If the PAUSE key is not held down for more than 3 seconds in PAUSE mode the threshold will not be set 2 If the PAUSE key is released before 2 labels have been issued the setting may not be correct and will have to be re set 12 TROUBLESHOOT
30. ty print head Clean the print head printing Bad or faulty ribbon Replace ribbon Poor media quality Change media type Power does not come Plug power cord into an AC socket on Check the circuit breakers or fuses Plug another appliance into the AC socket to check if there is power supplied Call your Authorized Service representative if necessary Printer does not cut Check for a paper jam in the cutter Call your Authorized Service representative if necessary You see a raised nap 1 Clean the cutter blades where the media has 2 The blades are worn been cut Call your Authorized Service representative 12 3 TEC PRINTED IN JAPAN EM1 33039E TOSHIBA CORPORATION
31. utter life Cutter Module Media Outlet Media Fig 8 7 8 4 8 LOADING THE MEDIA EM1 33039E 8 LOADING THE MEDIA Strip type Strip labels from the backing paper for about 200 mm long from the top edge of the label roll 2 Lower the backing paper release bar Pass the backing paper between the strip roller and the backing paper holder After taking up any slack of the media set the backing paper release bar in position Media Backing Paper Backing Paper Release Bar Fig 8 8 Backing Paper Holder 9 Turn the head lever to the proper position depending the used media Refer to Fig 7 1 Labels or thin tag paper 2 Thick tag paper CAUTION When using labels ensure that the head lever is set to position 10 Close the top and right side covers 8 5 9 INSERTING THE OPTIONAL FLASH MEMORY CARD EM1 33039E 9 INSERTING THE OPTIONAL FLASH MEMORY CARD 9 INSERTING THE OPTIONAL FLASH MEMORY CARD Turn the power OFF when inserting or removing the flash memory card CAUTION To protect memory cards discharge static electricity from your body by touching the printer rear cover prior to touching the memory cards 1 Turn the power off 2 Insert the flash memory card into the memory card slot on the rear of the printer Turn the power Flash Memory Card Fig 9 1 NOTES 1 Be sure to protect a flash memory card when not in use in the printer by putting it
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