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Tektronix 4686FP1 Printer User Manual

1. 5 5 5 5 Set 1 Set 2 Set 3 Set 4 User Manual 5 9 5 Printing Beyond the Basics 5 10 Collation hints and tips Output order Make sure that you select Output Face Down or uncheck the Output Face Up box depending on the driver you are using Increasing the collation capacity To increase the number of pages that the printer can collate at one time consider one or more of the following changes m Increase the printer s memory ZMA16 16 Mbyte SIMM Option 16 ZMA32 32 Mbyte SIMM Option 32 m Attach a hard disk to the printer s SCSI port m Increase the size of an existing hard disk Recommended At least 40 Mbytes of memory and an external hard disk Refer to Expanding your printing system on page 9 5 for ordering information Quick Collate and the Check Print option When you use the printer s Quick Collate option in combination with the Check Print option only the first page of the first set is printed before pausing for review Phaser 560 Color Laser Printer Printing Beyond the Basics 5 Previewing with Check Print This feature is available only with the printer s Extended Features configuration When sending a multiple page file to the printer through the driver you can select Check Print to preview the first page of the job and determine if the print is to your liking before proceeding with the remainder o
2. One or more vertical dark and even fine lines appear on the print through all colors The Imaging Unit is scratched or The Fuser is damaged Replace the Imaging Unit make sure that the old Imaging Unit is not exposed to light for more than 3 minutes If a new Imaging Unit does not correct the problem m Put the old Imaging Unit back into the printer m Repack the new Imaging Unit m Replace the Fuser 7 12 Phaser 560 Color Laser Printer Troubleshooting and print quality quick reference cont d Troubleshooting 7 Symptom Possible Causes Solution Front panel reports Fuser replace The Fuser is wearing out Replace the Fuser soon Front panel reports Fuser expired The Fuser is worn out Replace the Fuser now although it continues to function the print quality is affected A piece of the printed image is missing and reappears out of place approximately 129 mm 5 in down the page The Fuser s internal roller is not being consistently oiled or The Fuser s internal roller is contaminated with toner particles m Print 5 10 pages of blank pages to clean the roller If you still see the problem m Replace the Fuser Roll If you still see the problem m Replace the Fuser The surface of the printed image appears to have vertical scratches visible by holding the print at an angle and observing the shine of the image At firs
3. ge Serial Settings Exit lt isc Menu B Network Settings x lt gt Menu Language Exit g l Exit g o aas a Menu Optional configuration Using the Front Panel 8 Phaser 560 Menu Map scrolls backward through available selections scrolls forward through available selections enters the next sub menu exits without making a change accepts the displayed value as the new setting Service Print 1 Service Print 2 RGB Sampler Prints CMYK Sampler Prints Menu Map Consumables Page Demonstration Page Startup Page Configuration Page Adjust Light Dark Adjust Each Color Page Count Cyan Toner Imaging Unit Magenta Toner Transfer Kit Yellow Toner Fuser Black Toner Fuser Roll None SWOP Vivid Color Euroscale Display Commercial Automatic default Fast Monochrome Standard default Fast Color Premium Presentation Default Tray Image Smoothing Multi Purpose Feeder Energy Star Startup Page Energy Star Timeout Startup Mode Check Print Output Order Check Print Timeout Error Handler Baud Rate Parity Data Bits Stop Bits Flow Control TCP IP NetWare EtherTalk HTTP TokenTalk English default Deutsch Espa ol Italiano Fran ais Japanese KKA ppears when optional PhaserShare card is installed 9698 63 User Ma
4. Demonstration Page lt gt Print 4 Press the Printbutton to print the Demonstration Page User Manual 2 23 2 Getting Set Up Setting the Energy Star Timeout When the printer is idle for a predetermined amount of time it enters Energy Star mode which reduces the power consumption and displays Standby on the printer s front panel The printer resumes normal power when it receives a signal either from the front panel or a file being sent 2 24 By default the Energy Star mode is enabled and its timeout is set to 1 hour For normal office environments it is recommended that you set the timeout to 3 hours To change this setting follow these steps 1 When the printer is on and the Ready message appears press the Menu button You see this message Help Pages L gt Menu Scroll through the selections until you see this message Printer Defaults lt gt Menu Press the Menu button Scroll through the selections until you see this message Energy Star Timeout lt gt Menu Press the Menu button The screen displays this message Timeout l1 hrs a gt OK where the asterisk indicates the currently selected timeout value Press the right arrow button to increment the value until the display reads Timeout 3 hrs lt gt OK Press OK to select the displayed value Press the Exi button until Ready is displayed Phaser 560 Color Laser Printer Chapter Ins
5. Wait for the job to be completed or cancel the job You have entered the menu in the front panel Exit the menu Power indicator is off The printer is not ready is disabled or has detected an error Read the front panel message to determine the printer s status Error indicator is on Attention is required but not immediately For example when the front panel reads lt color gt low Correct the condition reported by the front panel Error indicator is blinking The printer is stopped because it detected a user correctable error such as an open door or a media jam Correct the condition reported by the front panel e g close the door or clear the media jam Error occurred that may be user correctable Press the InfdMore button for more information on the error condition Error occurred that is not user correctable Turn the printer off and back on again If the indicator is still on after the power up sequence the printer requires service See page 7 1 The front panel menu exits and returns to Readywithout anyone pressing the button Front panel timeout if no activity occurs in 5 minutes the front panel returns to Ready Press Menu to enter the front panel menu Front panel reports Jam at lt Location gt See inside front door Media jam m To find the jam refer to the paper path illustration on the inside front door label or refer to Clearing a m
6. 1 Lift the printer up and away from the Lower Tray Assembly Warning The printer weighs about 43 kg 94 lbs without the toner cartridges the Lower Tray Assembly weighs 14 kg 31 lbs Observe standard precautions for lifting heavy objects 2 Repack the Lower Tray Assembly in its original shipping box 9698 69 6 22 Phaser 560 Color Laser Printer 9698 68 Caring for Your Printer 6 Repack the printer 1 2 Repack the accessories in the original Tektronix accessories box Repack the printer and the accessories box in the original Tektronix shipping box Call Tektronix at 1 800 835 6100 or call your nearest Tektronix dealer if you need a replacement packaging kit order number 065 0566 00 Caution Make sure that you keep the printer level when moving it Returning the printer to Tektronix To keep your printer s warranty valid you must first remove the toner cartridges remove and discard the Transfer Kit transfer roller and waste bin and tighten the Imaging Unit s lower lever and thumbscrews Call Tektronix at 1 800 835 6100 or your nearest Tektronix dealer for a Return Authorization Number RMA Write the RMA number on a sheet of paper and affix the paper to the printer with adhesive tape Repack the printer in its Tektronix shipping box with the appropriate packing materials Write the RMA number on the outside of the shipping box User Manual 6 23 C
7. 503 682 7450 24 hours per day direct outside U S Canada 7 days per week 1 800 835 6100 toll free for U S Canada EuroHAL automated fax system Refer to Using the automated fax systems in this 24 hours per day manual 7 days per week OzHAL automated fax system 02 9878 0332 or 24 hours per day Australia 1 800 650 633 toll free 7 days per week Email update notices World Wide Web www tek com Color_Printers cgi bin mailS pl Receiving email update notices Using the World Wide Web you can register to receive email notification of new printer drivers accessories and upgrades for your Tektronix Phaser color printer as they become available To subscribe to this free service simply follow these steps 1 Point your browser to the Tektronix web site http www tek com Color_Printers cgi bin mailS p1 Enter your email address and select your model of Phaser Color Printer from the pull down list Click the subscribe button 7 2 Phaser 560 Color Laser Printer Troubleshooting 7 Using the automated fax systems As an alternative to other resources and to provide up to date information quickly Tektronix has set up HAL Highly Automated Library and EuroHAL two interactive automated fax systems These automated fax systems provide Macintosh PC and workstation users with the latest technical hints and tips like color adjustments solutions to common technical problems and application notes for s
8. Click one of the following in the PostScript header field Download header with each print job This option downloads PostScript header information with each print job This is the recommended setting Send Header Now This button saves the PostScript header information in the printer After selecting this button select the Assume header is downloaded and retained option which makes print files a little smaller and faster than the first option but you need to click the Send Header Now button every time the printer is turned off or reset a Click the Advanced button to see more options Select Use PostScript Level 2 features For faster printing select Binary communications protocol under Data format To ensure job integrity select Send Ctrl D before and after a job Click OK when finished User Manual 4 5 4 Printing Basics Using the Windows NT 4 0 PostScript driver When using Microsoft Windows NT 4 0 make sure that you have first installed and set up a driver for a Phaser 560 printer refer to page 3 4 Then select printer features such as TekColor color corrections from the Windows NT driver Selecting printer options from the Control Panel Note Document properties set from an application always override document defaults set in the printer s Properties sheets However if an application does not set a document property such as page orientation or paper size the printer defaults to the document properties set in t
9. Enter the front panel menu press Menu and navigate press the right or left arrow button to the Printer Defaultmenu Select Media Typein the Multi Purpose Feederenu In the Media Typemenu select the desired media or Paper 2nd Siddor double sided printing The front panel setting is overridden by the driver selection for Multi Purpose Manual Feed Press the x button to return to the Multi Purpose Feeder menu SelectMedia Siz n the Multi Purpose Feederenu In the Media Sizenenu select the desired size media User Manual 4 4 43 4 Printing Basics Loading specialty media in the Multi Purpose Feeder Transparencies 1 Set the Media Thickness switch to Medium 2 Adjust the guides for the width of your transparencies 3 Insert the side with the notched end into the printer last with the notched corner closest to the back of the printer 4 Fill the Multi Purpose Feeder to the level indicator on the guide maximum capacity is 50 sheets i x NS NS S KS J S Sa n A S w we os OSs 9698 19 9698 99 5 Use your printer driver or the front panel menu to select the Multi Purpose Feeder and the media type Transparency 4 44 Phaser 560 Color Laser Printer Printing Basics 4 Letterhead 1 For the thickness setting treat letterhead media as you would laser paper If your letterhead paper has a weight of 105 g m 28 lb or lig
10. P packing material removing 2 6 repacking 6 23 PANTONE Colors printing 5 25 PANTONE Colors troubleshooting 7 30 paper handling 7 38 image area 4 31 jams clearing 7 40 loading 2 15 ordering 9 2 picking errors 7 17 paper limit indicator Multi Purpose Feeder 4 42 paper sizes description 4 31 paper tray loading letterhead 4 37 paper tray loading transparencies 4 38 paper types 1 2 parallel interface cables connecting 2 19 ordering 9 4 parallel port connecting 2 19 PC utility files CMYK PS 5 26 HSB PS 5 26 RGB PS 5 26 PC Windows software 3 1 PCL5 4 28 Extended Features 4 28 printer languages 4 29 peripheral devices 2 19 Phaser 560 Color Density Samples 5 4 Phaser 560 driver setting up 3 19 using 4 15 Phaser 560 GX driver setting up 3 21 using 4 17 Phaser 560 Quick Reference Guide ordering 9 3 using 7 5 Phaser 560 utilities downloading fonts 4 28 Phaser Copystation getting set up 2 19 ordering 9 9 PhaserLink software 4 20 getting consumables information 7 4 PhaserPrint software 9 10 for workstations description 4 18 for workstations using 7 25 ordering 9 10 Photoshop plug in 3 17 PhaserShare cards configuring 2 18 ordering 9 8 PhaserShare manuals ordering 9 3 phone numbers automated fax systems 7 3 customer support supplies 7 1 EuroHAL 7 3 HAL OzHAL 7 2 ports printer overview 2 18 parallel 2 19 PhaserShare 2 18 speed 7 22 PostScript 4 29 error handler 7 27 errors general 7 26
11. s Upper tray slot m Insert the TRANSPARENCY tray in the printer s Middle tray slot Specialty media m Always set the media thickness switch according to the media being used m When printing labels or envelopes make sure that you use only the recommended types refer to page 4 50 and page 4 48 for details m Printing on specialty media can reduce the life of the printer s components and may require more frequent cleaning 7 38 Phaser 560 Color Laser Printer Troubleshooting 7 Clearing a media jam If the printer has frequent media jams make sure that you follow these guidelines m Always use high quality laser paper and Tektronix brand transparencies glossy paper and fabric transfer media m Make sure that you load specialty media only in the Multi Purpose Feeder and that you set the Media Thickness switch to the correct setting for the media used If a media jam occurs the front panel reports Jam at lt Location gt The lt Locations gt are the various sensors throughout the paper path listed as A through E The following illustration shows the locations of the sensors that report a media jam A through E Jam A Multi Purpose 9698 31 User Manual 7 39 7 Troubleshooting Jam at A Solution 1 Solution 2 1 Open the left side door if your printer has 1 Remove the media tray if your printer has a a Lower Tray Assembly installed open the Lower Tray Assembly inst
12. If you use the driver s Use Printer Setting option and printed colors are not what you expected check the following m Check the printer s color density settings in the front panel Calibrate Colormenu You may need to adjust one or all of the colors Refer to Controlling color density on page 5 2 for details A selection may have been made in the TekColor Correction menu on the printer s front panel These settings change the printer color correction setting S A color correction utility file may have been downloaded to the printer These files change the printer s color correction setting Refer to Color correction descriptions on page 5 20 for details on how these settings affect prints made from a driver User Manual 7 29 7 Troubleshooting Printing PANTONE Colors If Phaser 560 printer specific PANTONE Colors are not printing as expected make sure that you are printing without any color corrections selected Refer to Printing and using the color sampler charts on page 5 25 for more information If you have questions about PANTONE Color Matching refer to the HAL article on PANTONE Colors Refer to page 7 3 for information on using the HAL and EuroHAL fax systems There are many variables in process reproduction of colors generated by the Phaser 560 printer any one of which may affect the quality of the PANTONE Color simulation including m Type of media used m Print quality mod
13. Keep all of the printer s diskettes handy during the installation and insert each diskette when you are prompted by the installation program 1 Insert either the printer s CD ROM or the Windows Disk 1 into the appropriate drive on your computer 2 Click the Start icon in the taskbar and select Run 3 Type in the drive for the CD ROM or diskette type SETUP EXE and click OK 4 Click Next in the two introduction screens in the Installer 5 In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next Easy Installation Custom Installation The following files are copied to your 1 In the Driver Installation dialog box select from the following hard disk options QuarkXPress PDF m Drivers PPDs ae installs an application specific printer installs driver files and printer description files description file QuarkXPress PDF a PhaserPrint Plug in for Photoshop installs an application specific printer description file installs an application specific plug in a PhaserPrint Plug in for Photoshop if the application if found installs an application specific plug in if the application if Samplers found installs color sampler charts and a 2 Click Next fonts sampler i 3 Inthe Custom Install Select Utilities dialog box select from the following options m Printer Utilities installs utility files for selecting printer features m Network Utilities installs
14. Simulate Display m SWOP Press m Euroscale Press m Commercial Press m Use Printer Setting Quick Collate page 5 8 Print Print Printing m On TekColor Options gt Options Printer Driver Defaults m of Quick Collate Quick Collate Quick Collate Check Print page 5 11 Print Print Printing m On TekColor Options Options Printer Driver Defaults off Check Print Check Print Check Print Image Smoothing page 5 14 Print Print Printing o TekColor Options gt Options Printer Driver Defaults a t Image Smoothing Image Smoothing Image Smoothing u Output Order page 4 25 Print Print Printing gt TekColor Options gt Options Printer Driver Defaults m Face Up on m Face Down off Output Face Up Output Order Output Face Up Factory default setting Available only with the Lower Tray Assembly Available only with the Extended Features option 4 14 Phaser 560 Color Laser Printer Printing Basics Using the Phaser 560 printer driver Select media size 1 From the File menu open the Page Setup dialog box 2 Use the Paper pop up menu to select the printer s supported paper sizes Select printer specific options 1 From the File menu open the Print dialog box 2 Click the TekColor button in the Print dialog box to see the TekColor Options dialog box 3 Select printer specific options Color Correction Output Face Up a Tray Selection Chec
15. the consumables need to be replaced See page 7 7 Quick Reference Guide Provides easy access to troubleshooting information on media jams and maintaining print quality including color examples of print quality symptoms Color Density Samples Provides samples of standard color density that you can compare to the printer s current settings that appear on the Color Reference Page Stored inside the Quick Reference Guide Color Reference Page Found in the Calibrate Colomenu accessed from the front panel This page shows the printer s current density settings and the ranges for adjustment Use this page to compare the printer s current settings to the examples in the color density samples Refer to Controlling color density on page 5 2 for details PS Error Handler Enabled in the Printer Defaulmenu of the front panel Used to diagnose PostScript problems When a PostScript error occurs an error page prints out if the error handler is enabled User Manual 7 5 7 Troubleshooting Maintaining print quality If you notice a problem with the quality of your prints the probable solution is replacing one of the consumable components toner cartridges Imaging Unit Fuser Fuser Roll or Transfer Kit m Make sure that you are using the recommended media Refer to Media hints and tips on page 7 38 and All about media on page 4 30 m Check if the printer s front panel messag
16. then multiple collated sets are produced by the printer Note The Quick Collate option is only available with the Extended Features configuration of the printer Application collation Application file m Set 1 Set 2 Application file Set 1 T Set 2 5 8 Phaser 560 Color Laser Printer Printing Beyond the Basics 5 The number of pages that can be collated at one time depends on these factors m Printer s memory configuration m Presence and size of a hard disk attached to the printer m Complexity of the pages to be collated According to these factors the printer collates in sequential sets as many pages as will fit in the available memory For example you have a 6 page job and you request 4 copies Because the fourth page is complex and consumes all available memory only the first three pages fit in the printer s or hard disk s available memory The fifth and sixth pages are relatively small In this case the printer divides this job into three segments and prints in this manner D 4 sets of pages 1 2 and 3 1 1 1 1 2 2 2 2 3 3 3 3 Set 1 Set 2 Set 3 Set 4 4copies of page 4 4 4 4 4 4 sets of pages 5 and 6
17. 000 pages Fuser ROLL Fuser Kollireplace 016 1556 00 15 000 pages Change the Fuser Roll soon Stopped Fuser Roll replace 15 500 pages Change the Fuser Roll now TRANSFER KIT 016 1533 00 Transfer Kit replace 60 000 pages Change the Transfer Kit now These figures are based on an average of 5 coverage of the printable area for any one color using laser paper The frequency of replacement will vary depending on the complexity of the prints the percentage of coverage and the type of media Transparencies glossy coated paper and other specialty media will result in shortened consumable life The starter cartridges that are shipped with the printer have an average life of approximately 3 000 pages based on an average of 5 coverage User Manual 6 3 6 Caring for Your Printer Consumable life information This printer provides several convenient methods for accessing the information you need on the life of the user replaceable components Resource Information provided How to access Consumables Page Remaining gauge for each of the To Print canana Fase following Black 1 Press the Menu button on the front panel m Toner each color has its own gauge 2 Press Menu again to access the m Imaging Unit Help Pages menu m Transfer Kit 3 Press an arrow button lt or gt Fuser to scroll through the selections until Consumables Page appears m Fuser Roll 4 Press
18. 1 LASER APPARAT Effektgrad f r straining Kontinuerlig Apparaten skall anslutas till jordat uttag nar den ansluts till ett N tverk FOR USERS IN JAPAN This equipment is in the 2nd Class category information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council For Interference by Information Technology Equipment aimed at preventing radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling Contents 1 Introduction 2 Getting Set Up Ataglance 2 1 Setting up the printer 2 2 What you get with your printer 2 2 Registering your printer 2 5 Removing the packing material 2 6 Installing the optional Lower Tray Assembly 2 7 Installing the toner cartridges 2 8 Preparing the imaging unit 2 10 Setting up the output tray 2 11 Insert the Quick Reference Guide 2 11 Adding paper or transparencies 2 12 Connecting the printer 2 18 Printer ports 2 18 Turning on the printer 2 20 Selecting a language for the front panel 2 22 Making a demonstration print 2 23 Setting the Energy Star Timeout 2 24 3 Installing Printer Software PC Windows software 3 1 Installing printer software for Windows 95 3 2 Installing printer software for Windows NT 4 0 3 4 Installing printer software for Windows NT 3 51 3 6 Installing printer so
19. Card Stock single and double sided m 10 Envelopes m Tektronix Transparencies m Pre cut Labels m Tektronix Glossy Coated Paper m Tektronix Fabric Transfer Print double sided on laser paper either from the paper trays or the Multi Purpose Feeder Prints on common office papers m 60 105 g m 16 28 Ib Paper trays m 75 165 g m 20 44 Ib Multi Purpose Feeder m Letter A4 Legal Paper and Transparency trays m 89 x 254 mm to 216 x 356 mm Multi Purpose Feeder 3 5 x 10 in to 8 5 x 14 in The optional Lower Tray Assembly provides two additional media trays especially useful for automatic media selection when running large print jobs Tektronix exclusive color control technology makes it easy to print the colors you want Includes the new Automatic color correction that adjusts the color quality for the best reproduction and print speed of each page in a document depending on the elements graphics and images on each page Requires the Extended Features option Requires at least 24 Mbytes of memory 1 2 Phaser 560 Color Laser Printer Feature Introduction 1 Description Easy to connect PhaserLink software printer control and information access Font capacity Improved reporting on consumable usage and replacement Bi directional parallel port with plug and play support PhaserShare cards provide optional network interfaces for Ethernet Novell NetWare EtherTalk and TCP IP Token Ri
20. Check Printmessage on the printer s front panel press one of the buttons m Reprint Reprints the first page then the printer pauses again for the duration of the selected timeout or until you press one of the buttons m Cancel Cancels the print job m Continue Continues printing the entire print job User Manual 5 13 5 Printing Beyond the Basics Image Smoothing Image Smoothing is selected from the printer s front panel in the PrinterDefaultsmenu as well as in supported printer drivers Image Smoothing blends adjacent colors in an image so that color transitions are less noticeable This feature is typically used when the image being printed is at a lower resolution than the printer s output resolution For example printing an image downloaded from the World Wide Web at 72 dpi using the printer s 600 or 1200 dpi Images printed using Image Smoothing appear with less sharp detail but with smoother color transitions Image Smoothing does not affect images downloaded at more than half the printer s resolution Due to extra internal printer calculations printing may take longer with Image Smoothing on Options m On m Off default Hints v Ifyou do not have a supported printer driver you can use the PostScript utility files shipped on the printer s CD ROM or diskettes Refer to the on line manual on the printer s CD ROM for instructions on downloading utility files Automatic tray switching When your
21. IP address in the box labeled Name or address of server providing Ipd 3 14 Phaser 560 Color Laser Printer 10 11 12 13 14 15 16 17 18 Installing Printer Software 3 In the box marked Name of printer or print queue on that server enter PS for PostScript in uppercase then click OK Click Close in the Printer Ports box In the Add Printer Wizard dialog box click the box next to this new port then click Next In the Add Printer Wizard dialog box click Have Disk to add a new Tektronix driver Type in the path name CD ROM or diskette to the driver files then click OK Select the printer model and click Next If prompted that a driver is already installed for this printer select Replace existing driver then click Next Type in the printer s name any name you want Click the appropriate box to use this printer as the default Click Next Check one of the following options then click Next Shared To share the printer on the network click on all platforms that may use this printer Not shared If the printer is a local printer only Select one of these options then click Finish Yes Print a Test Page Recommended No Do not print a Test Page If you are using the printer s CD ROM and you selected Shared in Step 15 a message appears asking for the location of printer files Type in the CD ROM drive followed by PPDS95NT DRV and click OK Files are copied to your hard disk If you pr
22. OK Enabling the Use Printer Halftoning option is recommended In the Print Manager from the Printer menu select Exit In the Installation Completed dialog box click Finish 3 User Manual 3 7 3 Installing Printer Software Installing printer software for Windows 3 1 Note Ifyou are installing from floppy diskettes you may need more than one diskette depending on your Windows system Keep all of the printer s diskettes handy during the installation and insert each diskette when you are prompted by the installation program The Tektronix driver is available on both CD ROM and diskette the AdobePS3 driver is available on CD ROM only 1 Insert either the printer s CD ROM or the Windows Disk 1 into the appropriate drive on your computer Select Run from the File menu Type in the drive for the CD ROM or diskette type SETUP EXE and click OK Click Next in the two introduction screens in the Installer aoe o e In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next Easy Installation The following files are copied to your hard disk m Tektronix Printer Driver QuarkXPress PDF installs an application specific printer description file Samplers installs color sampler charts and a fonts sampler 3 8 Phaser 560 Color Laser Printer Installing Printer Software 3 Custom Installation 1 In the Driver Installation dialog box select from
23. PPD file and have selected the correct page size Make sure that the correct size media is in the media tray Make sure that you have installed the Phaser 560 printer driver the Phaser 560 GX printer driver or the correct PPD file onto your Macintosh so that you can select the correct page sizes from the driver For details on the driver refer to the topics on the printer s CD ROM or the Tektronix World Wide Web site For details on how to print from a Macintosh refer to Printing from a Macintosh on page 4 12 If printing on transparencies and you have a Lower Tray Assembly installed make sure that the TRANSPARENCY tray is installed in the Upper or Middle tray slot 7 18 Phaser 560 Color Laser Printer Print quality problems Troubleshooting 7 Symptom Solution Prints have dull faded colors m f you are using a media tray make sure that you have loaded the correct media in the PAPER tray or TRANSPARENCY tray m f you are using the Multi Purpose Feeder make sure that you have selected the correct media type in the printer s front panel or in the printer driver Print the Color Reference Page from the Calibrate Colome nu in the front panel Check the density settings for each color and compare them to the examples on the Color Density Samples card Refer to Controlling color density on page 5 2 for instructions on comparing and setting color density Print the Consumables Page from th
24. Push down on the TRANSPARENCY tray s metal plate until it clicks locking it in place 9698 96 2 Fan the transparencies but be careful not to leave fingerprints which can result in a smudged print 3 Place transparencies in the tray under the hooks 4 Load the transparencies so that the notched corner is placed closest to the media level label 5 5 You can load approximately 100 sheets of transparency film Use the label on the inside of the tray as a reference for the proper amount of media 6 Insert the TRANSPARENCY tray into the Upper or Middle trays slot on the printer 9698 97 4 38 Phaser 560 Color Laser Printer Printing Basics Hints for making transparencies Follow these guidelines when you make transparencies v___Use only Tektronix transparencies v For the best printing reliability use the TRANSPARENCY tray for printing multiple sheets of transparency v When using the Multi Purpose Feeder to print transparencies page 4 44 make sure that you select Transparency in either the front panel or a printer driver for the best print quality make sure that you set the Media Thickness switch to Medium for the best media picking reliability Caution Do not use any media designed for inkjet printers especially inkjet coated paper and inkjet transparencies Inkjet media are coated with a substance that will damage the fuser Tektronix does not furnish service for damage or malfunction caused by the us
25. a larger value such as 900 seconds 15 minutes to avoid these unnecessary timeouts User Manual 4 11 4 Printing Basics Printing from a Macintosh To print from a Macintosh you need a printer driver Installing one of the supported drivers allows you to select printing features right from your computer Refer to page 4 13 for a reference table of printing features and to page 4 20 for detailed information Supported Macintosh printer drivers To select printer specific features print from one of the following provided drivers See page 4 13 for a reference table listing the printing features and how to find them quickly in each of these drivers Phaser 560 driver see page 4 15 Phaser 560 GX driver see page 4 17 Apple LaserWriter 8 driver see page 4 16 Using the printer s front panel Without a supported driver you can make some printing selections from the printer s front panel Refer to page 4 21 for a list of front panel selections and to page 8 1 for instructions on using the front panel Downloading utility files For information on selecting print options with utility files refer to the online documents on the printer s CD ROM or the Tektronix World Wide Web site 4 12 Phaser 560 Color Laser Printer Print features quick reference Macintosh printer drivers Printing Basics 4 Driver name P Tonu i Phaser 560 Apple LaserWriter 8 Phaser 560 GX Media size page 4 30 Pag
26. adjusting 5 24 automated fax systems HAL EuroHAL printing hints and tips 7 3 Automatic color correction description 5 20 when to select 5 17 automatic language selection 4 29 automatic tray switching 5 14 B blue color adjust 5 21 C cables ordering 9 4 Calibrate Colormenu 5 2 selections 5 7 troubleshooting 7 9 card stock loading Multi Purpose Feeder 4 46 CD ROM installing printer software 3 1 ordering printer software 9 3 unpacking the printer 2 2 changing languages front panel selection 2 22 PostScript HP GL PCL5 4 29 Check Print driver selection Macintosh 4 14 driver selection Windows 4 3 front panel menu map 8 7 resetting the timeout 5 11 Chooser printer doesn t appear 7 16 selecting a driver 7 16 setting up the LaserWriter 8 driver 3 20 setting up the Phaser 560 driver 3 19 setting up the Phaser 560 GX driver 3 21 CIE colors 5 17 cleaning 6 12 CMYK color sampler chart 5 25 CMYK utility file 5 26 coated glossy paper loading Multi Purpose Feeder 4 46 ordering 9 2 collating multiple copies 5 8 color adjusting or correcting 5 17 how to use 5 16 problems with 7 29 color charts RGB CMYK HSB 5 26 color correction Automatic 5 20 CMYK color sampler chart 5 25 Commercial Press 5 22 descriptions 4 24 Euroscale Press 5 22 from an application 5 24 front panel selection 4 21 User Manual Index 1 color correction cont d None 5 20 PANTONE Color sampler chart 5 25 RGB color sampler chart 5 25 Sim
27. and white prints instead of color 7 20 bleeding colors 7 11 clearing media jams 7 39 cut offimages 7 18 dark vertical line 7 12 fine line detail missing 7 10 fingerprints 7 12 frequent paper picking errors 7 17 image shifts Macintosh 7 18 image size and position 7 18 light spots 7 12 light vertical line 7 10 margins incorrect Macintosh 7 18 mediajams 7 18 off set images 7 18 paper picking errors 7 17 power light blinks but file doesn t print 7 17 print job does not finish 7 17 print quality problems 7 19 printer doesn t appear in the Chooser 7 16 Printer Error 7 15 print quality 7 19 repeating light spot 7 9 startup page prints when disabled 7 37 streaks or spots 7 20 U UNIX workstations 4 19 installing printer software 3 22 unpacking 2 2 upgrade kits 9 5 Ethernet 9 5 LocalTalk support 9 5 serial support 9 5 Use Printer Setting color correction description 5 23 user replaceable components 6 2 fuser 6 7 fuser roll 6 8 imaging unit 6 6 main charge grid 6 10 ordering 9 2 toner cartridges 6 5 transfer kit 6 9 using color 5 16 5 18 using Windows 3 1 drivers Adobe PostScript 4 10 Tektronix driver 4 9 using Windows 95 drivers AdobePS 4 4 4 using Windows NT 3 5 PostScript drivers 4 8 using Windows NT PostScript drivers 4 6 utility files downloading 3 22 TrueType fonts 1 3 4 28 turning on the printer 2 20 typefaces resident 1 3 Index 10 Phaser 560 Color Laser Printer V Vivid Color color correction des
28. are using then change the Printer Driver settings through Print under the File menu described in the previous topic 1 Select Page Setup from the File menu the Page Setup dialog box appears 2 Select Paper Size and Source 3 Click on the Printer button another Page Setup dialog box appears You can select a different printer here 4 Click on the Properties button the Printer Document Properties sheet appears Click the Advanced tab to change any printer features including TekColor This tab displays the same information as the Document Defaults Properties Advanced tab 6 Click the Page Setup tab to see other features This tab displays the same information as the Document Default Properties Page Setup tab Note Changes to any of these settings override the Defaults Printer Properties settings in the Printers folder User Manual 4 7 4 Printing Basics Using the Windows NT 3 5 and 3 51 PostScript driver If you are using Microsoft Windows NT follow the instructions on page 3 6 to set up a Windows NT PostScript driver with a Phaser 560 printer You can select printer page sizes in the driver for Windows NT applications however TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT driver Refer to page 4 24 for instructions on selecting color corrections from the printer s front panel or from downloadable utility files Refer to your Microsoft Windows NT documentation for d
29. clip Make sure that the envelope has no exposed gummed surfaces make sure that the gummed flap is closed and tucked into the envelope when inserting the envelope into the Multi Purpose Feeder Do not print on the envelope s second side only laser paper should be used for duplex printing User Manual 4 49 4 Printing Basics Labels 1 Adjust the Media Thickness switch to Thick 2 Adjust the media guides for the width of your label sheets 3 Insert the label sheets with the side to be printed up with the top of the sheet entering the printing first T 2 in i 50 8 mm minimum i 9698 101 4 50 Phaser 560 Color Laser Printer Printing Basics 4 4 Fill the Multi Purpose Feeder to the level indicator on the guide maximum capacity is 30 label sheets 5 Use your printer driver or the front panel menu to select the Multi Purpose Feeder and the media type Label Caution To avoid media jams and damage to the printer components make sure that you follow these guidelines The label sheets that you use must not have paper frames around each label when the labels are removed from the backing the backing has no paper remaining Each label is at least 50 8 x 50 8 mm 2 x 2 in in size Smaller labels may peel off and damage the fuser or imaging unit Ifany of the labels on a sheet are missing do not use t
30. disabled Pressing the OK button activates the new selection To change the Check Print Timeout the amount of time the printer pauses before completing the print job press the Menu button when the front panel displays Check PrintTimeout The front panel displays this message Check Print Timeout 5min C gt lt gt OK Xx BGE Press the arrow buttons to scroll through a list of pre set timeouts 1 2 5 10 20 30 minutes 1 hour 8 hours 24 hours and Infinite The asterisk indicates the current setting Press OK to activate your selection 9008 43 5 12 Phaser 560 Color Laser Printer Printing Beyond the Basics 5 Select Check Print in a supported driver mu LaserWriter 8 driver Select the Check Print option in the Options dialog box available by clicking the Options button in the Print dialog box m Phaser 560 driver Select the Check Print option in the TekColor dialog box by clicking the TekColor button in the Print dialog box m Phaser 560 GX driver Select the Check Print option in the TekColor printing extension in the Print dialog box or in the Printer Driver Defaults dialog box available from the Printing menu m Windows 95 PostScript driver Select Check Print options in the Printer features field in the Device Options tab options Adobe PS3 driver for Windows 3 1 Select Check Print options in the Features tab options Check your first print At the
31. has 8 Mbytes of standard memory You can upgrade the printer s memory with one or two 16 and 32 Mbyte SIMMs for a total of 24 40 56 or 72 Mbytes Note Ifyou are not sure which printer configuration or how much memory is installed in your printer print the startup page from the Help Pages menu in the front panel look for the entry for RAM Memory Advantages of adding memory In general more memory improves throughput reduces the level of compression provides more storage for downloadable fonts and allows printing of the most complex images Additional memory can also reduce offload time by increasing the size of input buffers for the I O ports Specifically more memory provides support for the Phaser Copystation Memory configurations for the Phaser 560 printer Memory Total Performance Benefit memory Standard 8 Mbytes Base configuration supports Fast Monochrome Fast Color Presentation and Standard print modes Add one 16 Mbyte SIMM 24 Mbytes Increases frame buffer size I O buffers and virtual memory Improves throughput Full frame buffer for Standard mode Minimum requirement for Premium mode printing with Extended Features Letter size copies on the Phaser Copystation Add one 32 Mbyte SIMM 40 Mbytes Increases frame buffer size I O buffers and virtual memory two full Incl ith th frame buffers for Standard mode one full frame buffer for Premium ea itn the mode Premium mode requires the Extend
32. laser invalida el bloqueo se stralning nar denna producen radiaciones del r ppnad och invisibles de l ser sp rrar r EVITESE LA urkopplade EXPOSICION STR LEN DIRECTA A TALES R FARLIG RAYOS CLASS 1 LASER PRODUCT KLASSE 1 LASER PRODUKT CLASSE 1 LASER PRODUIT CLASE 1 LASER PRODUCTO VORSICHT Unsichtbare Laserstrahlung wenn Abdeckung ge ffnet und Sicherheitsverriegelung berbr ckt AUSSETZEN VAROI N kym t n avattaessa ja suojalukitus ohitettaessa olet alttiina lasers teilylle L KATSO S TEESEN NICH DEM STRAHL VARNING ATTENTION Rayonnement laser invisible dangereux en cas d ouverture et lorsque la s curit est neutralis e EXPOSITION DANGEREUSE AU FAISCEAU ADVARSEL Osynlig laserstralning Usynlig laserstr ling n r denna del r ved abning n r ppnad och sp rrar r sikkerhedsafbrydere urkopplade er ude af funktion BETRAKTA EJ UNDGA UD STRALEN TTELSE FOR STRALING Class 3B ADVARSEL Usynlig laserstraling nar deksel apnes og sikkerhedslas brytes UNNGA EKSPONERING FOR STRALEN PJQT4521ZA 9698 01 FOR USERS IN NORWAY VARNING OM APPARATEN ANVANDS PA ANNAT SATT AN I DENNA BRUKSANVISNING SPECIFICERATS KAN ANVANDAREN UTSATTAS FOR OSYNLIG LASERSTRALING SOM OVERSKRIDER GRANSEN FOR LASERKLASS 1 Tekniska specifikationer for lasern Uteffekt 5 mW max Vaglangd 780 nm KLASS
33. media 3 Insert the media with the side to be printed up and the top entering the printer first 9698 116 4 46 Phaser 560 Color Laser Printer Printing Basics 4 4 Fill the Multi Purpose Feeder up to the level indicator on the guide maximum capacity is 50 sheets 5 Use your printer driver or the front panel menu to select the Multi Purpose Feeder and the media type either Coated Paper or Card or Envelope 6 Ifthe media is a non standard size you must position the image correctly in the application a Select a printer page size that is larger than your media b Center the image of your media at the top center of the selected size in your application 9698 117 Caution To avoid media jams and damage to the printer components make sure that you follow these guidelines Use only Tektronix Glossy Coated paper Do not print on the media s second side only laser paper should be used for duplex printing User Manual 4 47 4 Printing Basics Envelopes 1 Prepare each envelope in the following manner Tri fold a letter sized piece of paper and insert it into the envelope m Tuck the envelope flap inside the envelope Adjust the printer s Media Thickness switch to Thick se Adjust the printer s media guides for the width of your envelopes Insert the envelopes with the short end entering the printer first and the side to be printed facing up the ed
34. of the media you are using 9698 23 2 Insert the media with the side to be printed up and the top of the page entering the printer first 3 Take care not to overfill the Multi Purpose Feeder keep the media to just below the limit indicator Capacity in the Multi Purpose Feeder varies depending on media thickness These are general guidelines Laser paper 100 sheets Transparencies 50 sheets Glossy coated paper 75 sheets a Card stock 30 sheets Label stock 30 sheets a Fabric transfer 1 sheet Envelopes 10 envelopes 4 Select the Multi Purpose Feeder in the printer driver or the printer s front panel refer to the next topic 4 42 Phaser 560 Color Laser Printer Printing Basics Selecting the Multi Purpose Feeder Select the Multi Purpose Feeder in one of these two ways Driver selection 1 In the Print dialog box under Tray Selection or Paper Source depending on the driver select one of the following a Multi Purpose Tray automatically selects the media type defined in the front panel Multi Purpose Manual Feed see Step 2 If you selected Multi Purpose Manual Feed select the media type or Paper 2nd Side in the MP Manual Feed Media pull down menu in the Options or TekColor Options dialog box depending on the driver The printer waits 8 minutes for you to load the media and confirm your selection in the front panel before it cancels the job m Front panel selection l
35. option makes print files a little smaller and faster than the first option but you need to click the Download button every time the printer is turned off or reset For better performance select the Binary Mode option Phaser 560 Color Laser Printer Printing Basics 4 Setting the timeouts Each driver provides the ability to change default timeout settings Refer to the documentation for your computer s operating system for information accessing these settings To access the timeout settings Windows 95 1 Inthe Printers window click the Phaser 560 printer icon 2 Select Properties from the menu 3 Click the Details tab 4 Set the Timeout settings Windows 3 1 1 From the Control Panel double click Printers 2 Select your printer and click either of the following a Connect and Timeouts for the Tektronix printer driver b Setup and Features for the Adobe PostScript driver 3 Set the Timeout settings To change the timeout settings Device Not Selected Type a value from 0 to 999 to change the number of seconds that Windows waits before notifying you that a printer is off line The default is 15 seconds Transmission Retry Type a value between 45 and 999 the default setting is 45 seconds On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely sent to the printer When using a shared printer you should set this option to
36. panel reports Printer Error An error occurred that is not user correctable Press the Infobutton on the front panel for more information on the problem Press the button labeled More for suggestions on correcting the problem Turn the printer off and back on again If the error persists call Service See page 7 1 Thin horizontal stripes or a weave pattern appears ina complex image The printer has insufficient memory for an image of this complexity Increase the amount of memory Refer to Memory upgrade on page 9 7 or Print the image at a lower resolution User Manual 7 15 7 Troubleshooting If you can t make a print Symptom Solution Printer not operating Make sure that you plugged in the printer and turned it on Make sure that you connected the interface cable s properly Print the Consumables Page from the front panel to verify that the controller board is functional Verify that your print engine is functional by pressing the Test Print button the blue pushbutton in the center of the back of the printer and holding it down for 3 seconds Verify that your printer can communicate If you have a Macintosh Make sure that you have the correct PPD file installed and selected and that you have selected the printer in the Chooser If the printer s name does not appear in the Chooser your LocalTalk EtherTalk or TokenTalk connection may be faulty See a
37. printer Hardware and software set up Selecting print features Caring for your printer when and how to replace consumables cleaning Troubleshooting Upgrade and ordering information Quick Reference Guide Designed for handy access to the information you need at the printer Supplies information All about media types sizes and using Replacing consumables Color calibration Maintaining print quality troubleshooting and occasional cleaning Online access information 9698 106 Consumables Instruction Sheets nay 3 a Detailed illustrated instructions included with each of the consumables Diskettes Contain printer drivers printer description files color sampler charts and utility files 9698 107 1 4 Phaser 560 Color Laser Printer Color Printers weree 9698 108 Introduction 1 CD ROM Contains printer drivers printer description files color sampler charts and umy he ee the contents of this user manual in Acrobat PDF format and HTML format Adobe Acrobat Reader software and supplemental information in PDF and HTML formats m Using the printer s downloadable utility files m Printing HP GL files m Printing from workstations m Using PANTONE Colors For instructions on installing and using Adobe Acrobat Reader to view PDF files refer to the README files on the CD ROM World Wide Web If you have access to the Internet you can view documentation topics and answer
38. printer s front door _ 9698 103 2 If installing a new unit does not correct the symptom Remove the new unit from the printer and carefully repack it for future use it must be protected from light exposure Re install the original Imaging Unit Phaser 560 Color Laser Printer Fuser Caring for Your Printer 6 Front panel messages Fuser replace Fuser expired Replace the Fuser soon After the message appears the Fuser may still yield about 3 000 pages depending on the complexity of your prints Replace the Fuser now it is used up and print quality is affected Diagnosing print quality m Vertical scratches on the print m Dark vertical scratches on the unprinted portion of the page m A piece of the printed image is missing and reappears out of place m Print the Consumables Page from the front panel m Check the Remaining gauge m Print the Configuration Page from the front panel or access the front panel System Counts menu m Check the Fuser Count compare the number to the component s average life refer to page 6 3 Replacing the Fuser Open the printer s front door 2 Loosen the Fuser s thumbscrew turn counterclockwise and remove the Fuser Dispose of it as normal office waste o Unpack the new Fuser 4 Insert the new Fuser tighten the thumbscrew clockwise Close the front door Note Each replacement Fuser includes a Fuser
39. receptacle to 25 pin socket 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port 9 4 Phaser 560 Color Laser Printer Supplies Accessories and Expanding Your Printing System 9 Expanding your printing system Upgrade kits Order number ZMA16 ZMA32 Z560FX Z560F Z350FP1 Z350FP3 Z350FP4 Z350DSK Z560SS 4540 Description 16 Mbyte SIMM for adding memory Option 16 see Advantages of adding memory on page 9 7 32 Mbyte SIMM for adding memory Option 32 see Advantages of adding memory on page 9 7 Extended Features SIMM for 22 additional fonts Premium print quality mode Quick Collate and Check Print features 1200 dpi support and Copystation support Includes an additional 32 Mbytes of RAM for a total of 40 Mbytes Extended Features SIMM for Kanji fonts Premium print quality mode Quick Collate and Check Print features 1200 dpi support and Copystation support Ethernet networking card upgrade kit includes EtherTalk Novell NetWare and TCP IP protocols Option P1 LocalTalk networking card upgrade kit includes LocalTalk protocol and RS 232 serial interface Option P3 Token Ring Networking Card upgrade kit Option P4 Includes TokenTalk Novell NetWare and TCP IP Phaser SCSI hard disk Supplies Startup Kit Phaser Copystation accessory adds color copying capability to your Tektronix Phaser printer User Manual 9 5 9 Su
40. software Windows 3 1 tasks 2 1 toner cartridges 2 8 unpacking 2 2 installing toner cartridges 2 8 IntelliSelect automatic language selection 4 29 interactive mode front panel 8 2 inventory 2 2 J job collating 5 8 L labels loading 4 50 language front panel selection 2 22 laser paper avoiding mediajams 7 18 general information 4 32 loading 2 12 media thickness switch 4 41 trays 4 34 weights 4 41 Legal size media dimensions 4 30 print area 4 31 Legal size media tray description 4 34 ordering 9 3 letterhead media loading the Multi Purpose Feeder 4 45 loading the tray 4 37 Letter size media trays ordering 9 3 loading media 2 12 duplex printing 4 54 initial setup 2 12 Multi Purpose Feeder 4 44 trays 2 15 loading the paper tray capacity 4 36 loading the transparency tray capacity 4 38 loading transparencies 4 39 LocalTalk ordering 9 5 problems 7 16 Lower Tray Assembly inserting media trays 2 17 installing 2 7 ordering 9 3 repacking 6 22 M Macintosh utility files CMYK Sampler 5 26 HSB Sampler 5 26 RGB Sampler 5 26 Setscreen Patch 7 30 main charge grid ordering 9 2 replacing 6 10 maintaining print quality cleaning occasional 6 11 replacing consumables 6 1 troubleshooting 7 4 manual feed inserting paper 4 42 selecting 4 43 manuals ordering 9 3 margins 4 31 incorrect 7 18 Material Safety Data Sheets MSDS 10 4 media hints and tips 7 38 installing 2 12 loading letterhead 4 37 loading paper t
41. the TekColor color correction options in a supported driver and the printed results are not what you expected then select the None option and try reprinting your image Select the None TekColor color correction option in a supported driver if you are using ColorSync color matching on a Macintosh or host color correction in Windows 95 refer to the CD ROM or World Wide Web ColorSync topics If you are using an unsupported driver To use the color corrections with an unsupported driver that does not use PPDs use the downloadable utility files or the printer s front panel Phaser 560 Color Laser Printer Printing Beyond the Basics 5 Printing and using the color sampler charts You can print color sampler charts from your printer to see how the colors as specified from within an application will look when printed Having a pre printed sample of each color can help you save time in selecting the right color for your use The printer s color sampler files are available from a variety of sources according to the following table Printing color sampler charts Color Sampler Charts Accessing the charts CMYK Sampler Cyan magenta yellow and black color model RGB Sampler Red green and blue color model Download from World Wide Web Visit the Tektronix web site Print from CD ROM and Diskettes HSB Sampler Hue saturation and brightness color model hitp www tek com Color_Printe
42. the following options m Drivers PPDs installs driver files and printer description files QuarkXPress PDF installs an application specific printer description file 2 Click Next 3 If you selected Drivers PPDs in the previous window the Custom Install Select Drivers dialog box appears Select one of the following drivers and click Next m Adobe Printer Driver for Windows 3 1 a Tektronix Printer Driver for Windows 3 1 Note The Tektronix Printer Driver for Windows 3 1 must be installed in the Windows directory default Destination Directory Do not change the Destination Directory when installing the Tektronix driver unless you are installing the driver on a network and you know the location of the Windows directory on the network drive 4 Inthe Custom Install Select Utilities dialog box select from the following options a Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 5 Click Next Files are copied to your hard disk 6 If you are installing the Tektronix driver select your printer type and click Next m Tektronix Phaser 560 Base version printer s standard configuration Tektronix Phaser 560 Extended version Extended Features option If you are not sure which version of the pri
43. the printer and the printer automatically detects the type of file and prints it You can change the default language so that the next time you turn on the printer it is set to receive PostScript HP GL or PCL5 data on a specific port The printer has default values for the HP GL parameters such as pen color and pen width However you can change these values Refer to the topics on the printer s CD ROM or the Tektronix World Wide Web page for instructions User Manual 4 29 4 Printing Basics All about media Media sizes This printer supports three sizes of media trays Media Type Size Paper Transparency A Letter 8 5 x 11 in v v A4 210 x 297 mm v v Legal 8 5 x 14 in v 216 x 356 mm In addition to using the media trays you can load specialty media in the Multi Purpose Feeder which accommodates media ranging in size from 89 x 254 mm to 216 x 356 mm 3 5 x 10 in to 8 5 x 14 in For more information on specialty media refer to Using the Multi Purpose Feeder on page 4 40 and Loading specialty media in the Multi Purpose Feeder on page 4 44 4 30 Phaser 560 Color Laser Printer Printing Basics 4 Margins and print area When the printer places an image on media the image print area is a bit smaller than the media size You may need to adjust the page margins in your application software to match the print area Note the printer s CD ROM and diskettes To assure the correct page m
44. two introduction screens in the Installer 5 In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next Easy Installation Custom Installation The following files are copied to your 1 In the Driver Installation dialog box select from the following hard disk options QuarkXPress PDF m Drivers PPDs ae installs an application specific printer installs driver files and printer description files description file QuarkXPress PDF m PhaserPrint Plug in for Photoshop installs an application specific printer description file installs an application specific plug in m PhaserPrint Plug in for Photoshop if the application if found installs an application specific plug in if the application if Samplers found installs color sampler charts and a 2 Click Next fonts sampler 3 In the Custom Install Select Utilities dialog box select from the following options m Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 4 Click Next 5 Files are copied to your hard disk 3 2 Phaser 560 Color Laser Printer 10 11 12 13 14 15 16 Installing Printer Software 3 The Finish Installation dialog box contains instructions for completing the
45. using the front panel For information on selecting print options with utility files refer to the online documents on the printer s CD ROM or the Tektronix World Wide Web site at http www tek com Color_Printers User Manual 4 1 4 Printing Basics Print features quick reference Windows printer drivers Operating System Windows 3 1 Windows 95 Windows NT 4 0 Feature Page a A 3 AdobePS 3 Tektronix driver Microsoft PostScript PostScript driver PostScript AdobePS 4 PostScript Media size page 4 30 Paper tab Setup Properties Properties E Letter Paper Size Paper Size Paper tab Advanced tab Paper Size Paper Output E Legal Paper Size mw A4 Tray selection page 4 33 Paper tab Setup Properties Properties m Paper page 4 35 w Paper Source Paper Source Paper tab Advanced tab Paper Source Paper Output m Transparency Paper Source m Upper m Middle Note to see all trays E Lowert Note to see all in the list go to the trays in the list go Device Settings tab to Multi Purpose Tray to the Features tab Installable Options click m Multi Purpose Manual and select Optional on Optional LowerTrays Feed Lower Trays and click Installed Installed Multi Purpose Manual page 4 33 Features tab Setup Properties Properties Feed Media page 4 40 gt MP Manual Feed Options Device Options gt Advanced tab m Paper Media Printer Features Printer Features Print
46. utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 4 Click Next 5 Files are copied to your hard disk 3 4 Phaser 560 Color Laser Printer 10 11 12 13 14 15 16 17 Installing Printer Software 3 The Finish Installation dialog box contains instructions for completing the printer software setup click Next The Add Printer Wizard program is automatically launched In the Add Printer Wizard click Next in the opening dialog box Select printer management either My computer or Network printer server and click Next Select the port your printer is connected to and click Next In the Manufacturers Printers dialog box click Have Disk Type in the drive for the CD ROM or diskette and click OK Select your printer and click Next Tektronix Phaser 560 standard printer configuration m Tektronix Phaser 560 Extended Extended Features option If you are not sure which version of the printer you have check the printer s startup page for Extended Features Yes or No Enter a name for the printer and select the Phaser 560 as the default printer if desired and click Next Decide if you want to share the printer Shared or Not shared and click Next Decide if you want to print a test page Yes or No and click Finish In the Installation Completed dialog box click Finish You may see a Res
47. 2 20 28 Ib paper in the media trays and 75 120 g m2 20 32 Ib paper in the Multi Purpose Feeder Refer to Media hints and tips on page 7 38 for more information Make sure that the Media Thickness switch is set correctly for the media installed in the Multi Purpose Feeder If the printer has frequent paper jams set the Media Thickness switch to a thicker setting Refer to Setting media thickness on page 4 41 for more information If you are using media that is 120 g m 28 Ib check if the Face Down media output setting is selected in the driver If it is change the setting to Face Up If the problem persists use the Multi Purpose Feeder rather than a media tray Use only Tektronix transparencies that are listed on the supplies information sheet Tektronix does not guarantee the results of non Tektronix transparencies in Tektronix printers Make sure that the media is installed under the hooks at the front of the media tray Do not overfill the media tray as indicated by the red line on the right side of the tray Clean the paper feed rollers and paper pick rollers See page 6 12 for instructions Problems with image size and position Symptom Solution Off set images Check your application for correct image sizing Cut off images Image shifts or margins are incorrect Macintosh Check your application for image sizing Make sure that you are using a Phaser 560 printer
48. 22 extra fonts The base 17 fonts are still available but requests for the optional fonts will be replaced with Courier User Manual 7 37 7 Troubleshooting Media hints and tips Use high grade media For best reliability and image quality always use Tektronix media Tektronix printers and Tektronix supplies are Made For Each Other Refer to Phaser 560 Printer Supplies on page 9 2 for ordering information Do not use media designed for inkjet printers they will damage the fuser Media handling m Make sure that the media is dust free Dust and dirt can result in poor print quality m Handle media with both hands at the edges to avoid creases and fingerprints m Store media in the original dust free package in the same environmental conditions as the printer Double sided printing m Use laser bond paper at least 100 m 7 28 lb bond for opacity and feed reliability for duplexing two sided printing on specialty media can shorten component life m When printing side two of a duplex print in the Multi Purpose Feeder always select Paper 2nd Side in the driver or the front panel for the media type For best results do not use heavy toner coverage on Side 1 Duplex printing can reduce the life of the printer s components and may require more frequent cleaning If your printer has a Lower Tray Assembly installed m Place the most frequently used paper in the PAPER tray and insert the tray in the printer
49. 5 22 Closely match printing press colors There are three printing press color correction options Each press option conforms to a different printing standard Use a press option if you are previewing work for a four color job to be printed on a printing press These options simulate a four color commercial printing press not solid spot colors such as PANTONE PMS Colors Note Ifyou are selectingprinter specific PANTONE Colors in your application use the None option see Turning off all color corrections on page 5 20 Also use the None option with other color management systems such as EfiColor Printing press color corrections Press option Inks Base paper Target match equivalent 3M Matchprint SWOP Press SWOP soy publication Specification for Web Offset Publications These are specifications for color separation films and color proofing that are used to ensure the consistency of printed colors between different publications This option is typically used in the U S and is characterized to match 3M Matchprint 3 publication proofs Used for high volume web press printing Commercial Press commercial commercial This option is typically used in the U S and is characterized to match 3M Matchprint commercial proofs Used for high quality sheet fed printing Euroscale Press Euroscale Phaser 560 Color Laser Printer publication This option is typically used in Europe and is c
50. C 59 F to 77 F Non operating 0 C to 40 C 32 F to 104 F Storage without paper transparencies or consumables 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 Relative Humidity non condensing Best Print Quality 30 to 60 Relative Humidity non condensing Non operating 10 to 90 Relative Humidity non condensing Altitude Operating 0 to 2 500 m 8 000 ft Non operating 0 to 4000 m 13 125 ft Primary voltage ranges 90 132 VAC 110 VAC nominal 198 264 VAC 220 VAC nominal Frequency range 50 to 60 Hz Primary fusing 125 VAC 10 Amps and 6 3 Amps 250 VAC 6 3 Amps Not user accessible Power Consumption Meets Energy Star power conservation requirements State Average power Continuous printing 208 W Idle 130 W Energy Star 45 W or under Dimensions of standard unit without Lower Tray Assembly Height 463 mm 18 2 in Depth 492 mm 19 4 in Width 507 mm 20 in 782 mm 30 8 in with the output tray User Manual 10 7 10 Regulatory Information and Specifications 10 8 Dimensions with Lower Tray Assembly Height 678 mm 26 7 in Depth 492 mm 19 4 in Width 507 mm 20 in 782 mm 30 8 in with the output tray Weight of standard unit with all consumables without Lower Tray Assembly 47 5 kg 104 6 lbs Weight of Lower Tray Assembly 14 3 kg 31 6 lbs Printing speed The speeds and rates listed in the following table r
51. C Avant Garde Gothic Demi Oblique ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed Oblique Helvetica Condensed Bold Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic Palatino Palatino Italic Palatino Bold Palatino Bold Italic Times Roman Times Bold Times Italic Times Bold Italic ITC Zapf Chancery Medium Italic WK KEE eEEEKOSWA ITC Zapf Dingbats Zyu o Symbol 9317 10 User Manual 4 27 4 Printing Basics Resident typefaces PCL5 For PCL5 Printer Command Language printing HP Laserjet III emulation the printer supports Courier Times and Universe typefaces in medium bold italic medium and italic bold Downloading fonts Macintosh fonts The printer accepts PostScript Type 1 Type 3 and TrueType downloadable fonts If you have an external hard disk connected to a Phaser 560 printer you can store the downloadable fonts on it You can use utilities on the CD ROM to download fonts to the printer For details refer to the topics on the printer s CD ROM or on the Tektronix World Wide Web site The Macintosh Driver and Printer Utilities diskette and
52. CD ROM include screen fonts for these typeface families Times Helvetica Courier Symbol Helvetica Condensed Helvetica Narrow Palatino ITC Avant Garde Gothic ITC Bookman ITC Zapf Chancery ITC Zapf Dingbats and New Century Schoolbook If they are not already installed you must install these screen fonts to see the printer s resident typefaces on the Macintosh screen Refer to the topics on the printer s CD ROM or on the Tektronix World Wide Web site for details 4 28 Phaser 560 Color Laser Printer Printing Basics 4 Printer languages PostScript HP GL PCL5 The printer supports PostScript Level 1 and Level 2 and HP GL Hewlett Packard Graphics Language printer languages Additionally the printer supports monochrome PCL5 Printer Command Language Refer to the topics on the printer s CD ROM or the Tektronix World Wide Web page for details The default language for the parallel port is PostScript For information on default language for other interface ports refer to the PhaserShare Network Cards and Software System Administrator User Manual If you want to print HP GL or PCL5 files on a port set to PostScript you must set up that printer port for that type of data or enable Adobe IntelliSelect automatic language selection Refer to the topics on the printer s CD ROM or the Tektronix World Wide Web page for instructions If automatic language selection is enabled you can send PostScript HP GL and PCL5 files to
53. Feeder Note After printing use a professional heat press to transfer the image For instructions refer to the information sheet included with the Tektronix Fabric Transfer media User Manual 4 53 4 Printing Basics Duplex printing This printer allows you to print double sided on laser paper from the PAPER trays and the Multi Purpose Feeder Caution Use laser bond paper for duplexing two sided printing on specialty media can shorten component life For opacity and feed reliability use laser paper that is at least 100 g m 28 Ib bond For best results do not use heavy toner coverage on Side 1 Also increase the top margin on Side 1 for better feed reliability Double sided printing with a PAPER tray SIDE 1 Se 1 Place the paper in the PAPER tray with AY R the side to be printed face down the top we SF of the page is under the paper tray s hooks This example shows letterhead paper A A Sy 2 Insert the PAPER tray into the printer If you have a Lower Tray Assembly you can use any of the printer s media tray slots Upper Middle or Lower for these instructions use Upper Note Fora multi page document print odd numbered pages for Side 1 This selection is application specific 3 Select the tray and output order using either a a supported driver or b the printer s front panel then send the print job Making selections in the driver Select the tray Upper Listed under Paper Source o
54. P Pp S Note You will need the printer s IP address for this procedure it may be available on the printer s Configuration Page If not ask your network administrator Log in as Administrator or a user with administrator access privileges Click on the Start button Select Settings then select Printer from the submenu Double click on the Add Printer icon In the Printers dialog box Select one of these options then click Next My Computer Locally installed and managed printer Network Networked printer If this is a locally connected printer click on the port that the printer is connected to LPTx Parallel printer connection COM Serial connected printer Add Port Networked printer Recommended connect via TCP IP by double clicking on the LPR Port Note Ifthe LPR port is not listed in this box the Microsoft TCP IP Printing Services needs to be added to the NT machine The original Windows NT distribution diskettes are needed during installation Click Start Settings Control Panel Network Click on the Services tab then click Add Select Microsoft TCP IP Printing then click OK and install this service If Microsoft TCP IP Printing Services is not listed in the options box install the TCP IP protocol on the server This is done from the Control Panel Network box Click on the Protocols tab and click Add Select TCP IP Protocol and click OK To apply these changes restart the Windows NT 4 0 server 6 Enter the printer s
55. Phaser 560 printer s web page Access the printer s documentation from this web address http www tek com Color_Printers userdoc introduction html m HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 7 3 for instructions on using HAL and EuroHAL User Manual 4 19 4 Printing Basics Printing from specific applications Print features For printing from most applications follow the instructions in Installing Printer Software on page 3 1 to install drivers and printer software Some applications require additional configuration or page description files which may have been installed with the driver General hints and tips For printing hints and tips beyond the information provided in the application s manuals look for additional information in the following places m World Wide Web If you have access to the Internet you can view selected topics on the Phaser 560 printer s web page Access the printer s documentation from this web address http www tek com Color_Printers userdoc introduction html m HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 7 3 for instructions on using HAL and EuroHAL This printer provides several ways to select print features m Through a supported printer driver recommended Use these sel
56. Roll User Manual 6 7 6 Caring for Your Printer Fuser Roll Front panel Fuser Roll replace Replace the Fuser Roll soon After the message appears the Fuser Roll may still yield about messages 500 pages Stopped Replace the Fuser Roll now the printer stops until you Fuser Roll replace replace the Fuser Roll Diagnosing print A piece of the printedimage is Print the Consumables Page from the front panel quality wo and reappears out of m Check the Remaining gauge H f the printed i m Printthe Configuration Page from the front panel or 4 Sa ets image access the front panel System Counts menu ae l m Check the Fuser Roll Count compare the m Hee frequently wraps around number to the component s average life refer to the Fuser page 6 3 Replacing the 1 Open the printer s front door and remove the Fuser Fuser Roll 2 Unlock the Fuser Roll by pressing outward on its tabs remove the Fuser Roll and dispose of it as normal office waste Unpack the new Fuser Roll Be careful not to touch the oiled cloth Place the new roll into the Fuser press down firmly on the roll with both hands to lock it into place Slide the Fuser into the printer and tighten the thumbscrew Close the printer s front door Note A Fuser Roll is always included with each replacement Fuser 6 8 Phaser 560 Color Laser Printer Caring for Your Printer 6 Transfer kit Front panel Transfer kit replace Replace the Trans
57. Select See page 4 33 Printer Defaults Menu Default Tray Menu Media Size m Letter m Legal m A4 See page 4 30 Media Defaults Menu Multi Purpose Feeder Media Size Menu Multi Purpose Media Type m Paper Paper 2nd Side Transparency Coated Paper Card or Envelope Label Fabric Transfer See page 4 33 Media Defaults Menu Multi Purpose Feeder Media Type Menu Factory default setting Available with the Lower Tray Assembly Available with the Extended Features option User Manual 4 21 4 Printing Basics Print features quick reference Printer s front panel cont d Feature Feature Front Panel descriptions Startup Page See page 8 10 Printer Defaults Menu m Enabled Startup Page Menu m Disabled Startup Mode See the topic onthe Printer Defaults Menu i i 2 m Enabled printers CDROM Startup Mode Menu m Disabled Output Order See page 4 25 Printer Defaults Menu m Face Up output Order Menu m Face Down Error Handler See Printer Defaults Menu m Enabled page 7 27 PS Error Handler Menu m Disabled Image Smoothing m Default Smoothing m Smooth All Images See page 5 14 Printer Defaults Menu gt Image Smoothing Menu Energy Star See page 2 24 Printer Defaults Menu x m Enabled Energy Star Menu m Disabled Energy Star Timeout See page 2 24 Printer Defaults Menu mii Hr Energy Star Timeout Men
58. TekColor corrections making the best selection m Printing and using the color sampler charts User Manual 5 1 5 Printing Beyond the Basics Special printing features Controlling color density The printer s front panel provides an interface to adjust the density of the toner applied to the media This feature compensates for the changes in color intensity that can occur as toner cartridges or the imaging unit age Follow these steps to adjust the color density 1 Press the Menu button on the front panel The display reads Help Pages ogo lt ooo gt Menu BE EE 2 Press the right arrow button so that the display reads Calibrate Colors ca lt gt a ee x a CJ 3 Press the Menu button to enter the Calibrate Colormenu 4 Press the right or left arrow button so that the display reads Adjust each color ca lt 0 gt Menu E gt x 2 B EE 5 Press the Menu button The display reads Reference Page cs lt gt Print x aN gt H FE 6 Press the Printbutton to print the Color Reference Page 5 2 Phaser 560 Color Laser Printer Printing Beyond the Basics 5 The current density setting for each color is indicated by the dashed line enclosure and the numeric value 10 to 10 next to each color The page also shows the ranges that you can select in the front panel In the exam
59. The Presentation print quality selection in the front panel substitutes Presentation mode rendering when Standard mode is selected in the driver User Manual 7 19 7 Troubleshooting Print quality problems cont d Symptom Solution Streaks or spots Most spots are caused by fingerprints or dust introduced into the printer while installing the Imaging Unit or loading media Make sure that the surface where you unpack the Imaging Unit paper and transparencies is free of dust Keep supplies in a covered area or a closed box Make sure that the Imaging Unit stays covered until immediately before installing it in the printer Exposure to light for more than 3 minutes can damage the Imaging Unit Do not touch the right side or underside of the Imaging Unit fingerprints affect print quality Make sure that the media is clean Make sure that you handle the media on the outside edges to avoid fingerprints To get rid of fingerprint spots print a few prints you can print any of the Help Pages in the front panel menu The back of the printed page appears dirty Toner particles have contaminated the transfer roller This can happen if the printed image is larger than the media for example when printing on envelopes Run 10 20 prints to clean the transfer roller Black and white prints instead of color If you have a Macintosh Make sure that you are using the Phaser 560 printer driver the P
60. Transparency Although the printer will still print if you load the wrong media type in a tray the print quality will suffer If you have the Lower Tray Assembly installed and you wish to use the automatic tray switching feature for example for a large print job make sure that all trays in the printer at any one time are loaded with the same media type and size Multi Purpose Feeder For instructions on loading media into and printing from the Multi Purpose Feeder refer to Using the Multi Purpose Feeder on page 4 40 User Manual 2 13 2 Getting Set Up Loading media If you ordered additional media trays or if you ordered a Lower Tray Assembly which includes a TRANSPARENCY tray and PAPER tray each tray arrives in its own shipping box Unpack each tray from its box and remove all packaging material from inside the tray s refer to the instruction sheet inside each tray Follow these steps to load media in any of the trays Note For complete information on loading all types of media in the trays and the Multi Purpose Feeder refer to All about media on page 4 30 1 If you have not already done so push down on the media tray s metal plate until it clicks locking it in place 9008 13 Caution To keep your printer in good working order always use clean media 2 14 Phaser 560 Color Laser Printer Getting Set Up 2 2 Fan the paper or transparencies but be careful not to leave fingerprints which ca
61. UCH DAMAGES Customer Replaceable Components in this product are specifically fuser fuser roll imaging unit transfer kit transfer roller and waste bin and toner cartridges Users safety summary Terms in manual CAUTION Conditions that can result in damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor or ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases Safety instructions Read all installation instructions carefully before you plug the product into a power source Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to a
62. User Manual Tektronix 7 Phaser 560 Color Laser Printer First printing February 1998 070 9698 01 Copyright Tektronix Inc Printed in the United States of America Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Tektronix Inc This instrument in whole or in part may be protected by one or more U S or foreign patents or patent applications Information provided upon request from Tektronix Inc P O Box 1000 Wilsonville Oregon 97070 1000 Tektronix Phaser and Made For Each Other are registered trademarks of Tektronix Inc TekColor PhaserLink PhaserPrint PhaserSym PhaserTools and PhaserShare are trademarks of Tektronix Inc TekColor Care is a service mark of Tektronix Inc Adobe Acrobat Acrobat Reader Illustrator PageMaker Photoshop and PostScript are registered trademarks and Brilliant Screens and IntelliSelect are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions Apple LaserWriter LocalTalk Macintosh and TrueType2 are registered trademarks and Mac OS is a trademark of Apple Computer Incorporated Ethernet is a registered trademark of Xerox Corporation FTP Software is a registered trademark of FTP Software Incorporated ITC Avant Garde Gothic ITC Bookman ITC Zapf C
63. Wipe off any loose toner in and around the printer Note Ifa toner vacuum is available it is the best tool for cleaning spilled toner Do not use a standard office vacuum the toner will not be retained by typical vacuum dust collectors User Manual 6 19 6 Caring for Your Printer Prepare the Imaging Unit 1 Open the printer s front door 2 On the Imaging Unit turn the upper lever 90 counterclockwise this is necessary to protect the Imaging Unit during shipment 3 The two thumbscrews on the Imaging Unit should already be tightened if they are not turn them clockwise until they are tight 9698 66 6 20 Phaser 560 Color Laser Printer Caring for Your Printer 6 Remove the toner cartridges 1 Open the right side door and remove the four toner cartridges 2 Wipe off any loose toner in and around the printer Caution Make sure that you leave the side door open for a minimum amount of time light exposure can damage the Imaging Unit 3 Replace the protective cover for each toner cartridge repack them for shipping or storage in their original shipping boxes Secure the doors and output tray 1 Close all printer doors and secure them with adhesive tape 2 Raise the output tray and secure it to the printer with adhesive tape 9698 67 If you don t have a Lower Tray Assembly go to Repack the printer on page 6 23 User Manual 6 21 6 Caring for Your Printer If you have a Lower Tray Assembly
64. Writer 7 1 2 printer driver System Folder Extensions Phaser 560 GX Driver Driver for use with QuickDraw GX System Folder Extensions Printer Descriptions PPDs for use with drivers and applications System Folder Extensions Printer Descriptions ColorSync Profile Printer profile for use with ColorSync 2 0 System Folder Preferences ColorSync Profiles Samplers Color sampler charts and a fonts sampler PhaserTools Samplers QuarkXPress PDF File File for use with the QuarkXPress application QuarkXPress application folder PDF Plug in PhaserPrint Photoshop Custom plug in for printing from Adobe Photoshop Photoshop application folder Screen Fonts Screen fonts to match the printer s fonts System Folder Fonts Printer Utilities Printer utility files for controlling printer features PhaserTools Printer Utilities Network Utilities Utility files for using the printer on a network PhaserTools Network Utilities PANTONE Files PANTONE Color library files and sampler chart PhaserTools PANTONE Files Available only on the printer s CD ROM User Manual 3 17 3 Installing Printer Software Installing printer software for Macintosh Use the installer application on the printer s CD ROM or diskettes to install the printer s standard software Then continue with driver specific setup instructions for the driver you ar
65. a media tray by location When you select a media tray by location the printer picks media from that tray regardless of the tray s media type or size User Manual 4 35 4 Printing Basics Loading plain paper 1 Push down on the PAPER tray s metal plate until it clicks locking it in place 9008 13 2 Fan the paper but be careful not to leave fingerprints which can result in a smudged print 3 Place paper in the tray under the hooks 4 You can load approximately 250 sheets of paper depending on the thickness Use the label on the inside of the tray as a reference for the proper amount of media 9698 95 5 Insert the PAPER tray into any of the three tray slots on the printer 4 36 Phaser 560 Color Laser Printer Printing Basics Loading letterhead paper 1 Push down on the PAPER tray s metal plate until it clicks locking it in place 9008 13 2 Fan the letterhead paper but be careful not to leave fingerprints which can result in a smudged print 3 Load the letterhead paper in the tray so that the side to be printed is face down and the top of the page is placed under the hooks 4 You can load up to 250 sheets of paper depending on its thickness Use the label on the inside of the tray as a reference for the proper amount of media 9698 98 5 Insert the PAPER tray into any of the three slots on the printer 4 User Manual 4 37 4 Printing Basics Loading transparencies 1
66. able arrangements for the performance of service Customer shall be responsible for packaging and shipping the defective CRC to the service center designated by Tektronix or its representative with shipping charges prepaid Tektronix or its representative shall pay for the return of the CRC to Customer Customer shall be responsible for paying any associated taxes or duties In order to obtain service under the one year on site product warranty Customer must notify Tektronix or its authorized representative of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service Tektronix or its authorized representative will provide such service at the Customer s site if required without charge during the warranty period if the service is performed within the United States or outside the United States if the product is located in a normal on site service area Outside the U S a description of the normal on site service area can be obtained from the Local Tektronix Subsidiary or Authorized Tektronix Distributor This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product or CRC b to repair damage resulting from impro
67. al 7 25 7 Troubleshooting PostScript printing errors Note For information on specific applications request a document catalog from HAL or EuroHAL the Tektronix automated fax systems Refer to page 7 3 for instructions on using these systems If your printer reports a PostScript error when printing from Adobe PageMaker Adobe FreeHand QuarkXPress or Canvas you may be using an older or incorrect version of the Printer Description File PPD Refer to Installing Printer Software on page 3 1 for instructions on installing printer description files 1 You should always use the most current printer description file To determine the date of the file you are using do the following Macintosh users Select highlight a printer description file and choose Get Info from the File menu Make a note of the version date Windows 3 1 users Check a printer description file s creation date in the File Manager Make a note of the version date Windows 95 users Check a printer description file s creation date in the Windows Explorer Make a note of the version date Check the Tektronix World Wide Web site or the Tektronix Bulletin Board Service BBS to see if the printer description files you have are the most recent Refer to page 7 1 for instructions 7 26 Phaser 560 Color Laser Printer Troubleshooting 7 Using a PostScript error handler The error handling utility enabled in the Printer Defaultimenu of the print
68. alled remove the Upper left side door Upper media tray 9698 61 2 Remove the complete piece of jammed media from inside the printer 9698 34 9698 33 7 40 Phaser 560 Color Laser Printer Jam at B Solution 1 1 Open the lower left side door 9698 57 9698 89 Troubleshooting 7 Solution 2 1 Remove the selected media tray Middle or Lower media tray wile 2 Remove the complete piece of jammed media from inside the printer 9698 32 User Manual 7 41 7 Troubleshooting Jam at C Caution The Fuser is hot to avoid personal injury wait 10 minutes for the Fuser to cool before touching it 1 Remove the Fuser a Open the printer s front door b Turn the small blue thumbscrew counterclockwise to unlock the Fuser C Slide the Fuser out of the printer 9698 35 2 Remove the Fuser Roll a Press out on the two tabs to unlock the Fuser Roll b Lift the Fuser Roll out of the Fuser and set it aside 9698 42 7 42 Phaser 560 Color Laser Printer Troubleshooting 7 Jam at C cont d 3 Turn the Fuser s large blue knob clockwise or counterclockwise to release the jammed media 4 Remove the complete piece of jammed media from the Fuser 9698 36 5 Re insert the Fuser Roll into the Fuser press firmly to snap it into place re install the Fuser Note The Fuser must be removed and re inserted to clear the front panel
69. ammed media 3 Remove the jammed media from the right side of the printer 9698 38 User Manual 7 45 7 Troubleshooting Jam at E Solution 1 Solution 2 Remove the jammed media from the output Pull open the access door above the plastic tray output tray and remove the media 9698 40 Jam at Multi Purpose Feeder 1 7 46 Remove the complete piece of jammed media from Make sure that you set the Media Thickness switch Re insert the media in the Multi Purpose Feeder Open and close the printer s front door to clear the Remove all media in the Multi Purpose Feeder the Multi Purpose Feeder for the media that you are using error message in the front panel Phaser 560 Color Laser Printer Chapter Using the Front Panel Front panel The front panel provides a display of two lines of 24 characters each for messages button labels and user adjustable parameter settings Front panel indicators The front panel includes two indicator lights 1 Power 2 Error green LED red amber LED coo 1 E gt xXx 2 EH amp Bb 9008 34 Indicator On Blinking Off 1 Power The printer is on and ready for The printer is processing or The printer is not ready or there operation printing an image is an error The printer is in interactive mode you have pressed the Menu button 2 Error If the indicator is on after the The printer requires immediate Norma
70. and adapters Printer interface cables and adapters Order number Description Connectors and cable length 012 1468 00 Parallel cable 36 pin high density plug to 25 pin DSUB plug 3 meters 9 84 feet Connects the printer s parallel port to a PC or workstation parallel port 013 0299 00 Parallel Centronics adapter parallel adapter converts 36 pin low density 1284 B plug to 36 pin high density 1284 C plug Adapts your system s existing low density Centronics parallel cable connector to the printer s high density parallel connector 012 1465 00 SCSI 2 HD to SCSI 1 LD cable 50 pin high density plug to 50 pin low density plug 2 0 meters 6 56 feet Connects the printer s SCSI port to a hard disk drive or the Phaser Copystation SCSI port 012 1299 00 SCSI 1 LD to Macintosh SCSI cable 50 pin low density plug to Macintosh SCSI 25 pin plug Combine with 013 0297 00 to connect the printer s SCSI port to a hard disk drive with Macintosh SCSI 25 pin plug 013 0297 00 SCSI 1 LD to SCSI 2 HD adapter SCSI adapter converts 50 pin low density plug to 50 pin high density plug Use with either 012 1465 00 or 012 1299 00 to convert a low density SCSI connection to a high density SCSI connection 012 1379 00 Serial RS 232 Null modem cable 9 socket receptacle to 9 pin socket 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port 012 1380 00 Serial RS 232 Null modem cable 9 socket
71. arantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help Warning Changes or modifications not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this product To ensure emission compliance use shielded interface cables User Manual 10 3 10 Regulatory Information and Specifications Material Safety Data Sheets Proper management of environmental resources protects the well being of our employees customers shareholders and the communities we are a part of worldwide Tektronix establishes and maintains sound environmental management practices to accomplish this goal and to assure compliance with the laws regulations and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate Tektronix Incorporated is complying with government regulations by providing Material Safety Data Sheets for this prod
72. ared by other users on a network you can affect prints made by other users when you use the downloadable utility files or the printer s front panel to change the printer s default color correction setting When you print from a supported driver with any print feature selection except Use Printer Setting the driver selection overrides the following selections for prints made from the driver Acolor correction utility file if one has been downloaded The selection on the front panel TekColor Correctionsnenu When you print from a supported driver with the Use Printer Setting option your images are printed with one of the following selections A color correction utility file if one has been downloaded to the printer The selection on the printer s front panel TekColor Corrections menu When you print from a non supported driver your images can be printed with one of the following selections Acolor correction utility file if one has been downloaded The selection on the front panel TekColor Correctionsnenu If the colors on your prints are not what you expected and your system administrator has disabled some of the printer s front panel menus ask what settings are in effect and whether a color correction utility file has been downloaded to the printer You can also print a Configuration Page to see the current color correction selection see Printing Help Pages on page 8 8 for instructions If the Lase
73. argins use the drivers supplied on The following table and illustration show the page sizes the largest print areas and the margins for the media sizes supported on this printer Margins Media Page size Print area Top Bottom Sides 1 Letter 8 5 x 11 in 8 2 x 10 6 in 2 in 2 in 15 in 2 A4 210 x 297 mm 200 x 288 mm 5mm 5mm 5mm 3 Legal 8 5 x 14 in 8 2 x 13 5 in 2 in 2 in 15 in 1 2 3 8 2 in 200 mm 8 2in 10 6 in 288 mm 13 5 in 9698 86 User Manual 4 31 4 Printing Basics Media types This printer accommodates several types of media in various sizes Paper and transparencies can be loaded in either the Multi Purpose Feeder or any of the media trays Multi Purpose Feeder Paper Letter A4 Legal Media Trays Tektronix Transparency Letter A4 ee 9698 92a Caution Do not use any media designed for inkjet printers especially inkjet coated paper and inkjet transparencies Inkjet media are coated with a substance that will damage the fuser Tektronix does not furnish service for damage or malfunction caused by the use of non Tektronix supplies or consumables Always use Tektronix brand coated paper and transparencies that have been specially designed for use with Tektronix Color Laser Printers 4 32 Phaser 560 Color Laser Printer Printing Basics 4 Specialty media can only be pri
74. arts the Install PostScript Printer from PPD dialog box opens Select your printer in the list and click Install m Tektronix Phaser 560 Extended Extended Features option m Tektronix Phaser 560 standard printer configuration Click OK in the next dialog box Click Close in the Install PostScript Printer from PPD dialog box Click OK in the information dialog box In the Control Panel double click Printers Inthe Printers dialog box select the printer you just installed and click Connect O ANOO 0 In the Connect dialog box select the port the printer is connected to and click OK User Manual 3 11 3 Installing Printer Software Setting up the printer on a network Windows NT 3 5 and 3 51 TCP IP connection Note Windows NT 3 5 and 3 51 include network software called Services for Macintosh AppleTalk and TCP IP print services for TCP IP lpr print services Refer to your Windows NT manual for instructions on installing this network software After this software is loaded follow these steps Select Create a new printer in the Print Manager select the appropriate printer driver Select Other in the Print to field of the Printer Properties dialog box Select LPR Port for Available Print Monitors click OK PP For Name or address of host providing Ipd type your printer s IP address or Host name if known to the network Note The printer s IP address may be available on the printer s Config
75. aw GX driver commands and are documented by Apple see the Macintosh Guide on line document for details The last group of commands in this menu are printer specific Use the Printer Driver Defaults command in the Printing menu to set default options for the selected desktop printer Note The printer defaults dialog box is also available through the Print command in the File menu for QuickDraw GX applications User Manual 4 17 4 Printing Basics Printing from a workstation Overview You can print from a UNIX or VMS workstation through Ethernet Token Ring parallel or serial interfaces Workstation users can print from any application that generates color PostScript or directly from the screen with the PhaserPrint software For instructions and examples on creating print queues for your specific platform see the Tektronix World Wide Web site http www tek com Color_Printers Or you can contact Technical Support at 1 800 835 6100 To use the TekColor color corrections and other printer features use one of the following methods m PhaserPrint for UNIX software functions like a printer driver for selecting printing options and provides fast screen copy printing m The menus on the printer s front panel let you select printing options refer to page 8 1 for instructions on using the front panel m Downloadable utility files let you select printing options refer to the on line manuals on the printer s CD ROM for i
76. box choose the Tektronix Phaser 560 printer then click Setup A dialog box appears with the printer s name across the top Click the following tabs to see printing options refer to your Windows documentation for more information on tabs and options Paper For media options sizes types and source Features For printer specific options such as color correction Set the Timeout settings Refer to Setting the timeouts on page 4 11 for instructions PostScript For PostScript related options Inthe Performance Options field select the Use PostScript Level 2 Features option Under PostScript Timeout values leave Job Timeout set to 0 Leave the WaitTimeout set to the default 240 4 minutes Setting it higher ensures that you will not lose a multi page job due to a timeout after the Transmission Retry alert message is displayed Job Control For print job related options Note The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on your computer screen and your job does not print Click one of the following in the PostScript header field Download Each Job This option downloads PostScript header information with each print job a Already Downloaded This saves the PostScript header information in the printer After selecting this button select the Download button This
77. ce Options tab gt Advanced tab u off Quick Collate Printer features Printer features Quick Collate Quick Collate Check Print page 5 11 Features tab Options Properties Properties m On Check Print gt Printer Features gt Device Options tab gt Advanced tab m Off Check Print Printer features Printer features Check Print Check Print Image Smoothing page 5 14 Features tab Options Properties Properties Image Smoothing gt Printer Features Device Options tab Advanced tab m On i 5 Image Smoothing Printer features Printer features m Of Image Smoothing Image Smoothing Output Order page 4 25 Features tab Options Properties Properties m Face Up on m Face Down off Output Order Printer Features gt Output Order Device Options tab Printer features Output Order gt Advanced tab Printer features Output Order Factory default setting Available with the Lower Tray Assembly Available with the Extended Features option User Manual 4 3 4 Printing Basics Using the AdobePS 4 driver with Windows 95 To select printing options in the AdobePS 4 driver follow these steps 1 4 4 In the Printers window click the Phaser 560 printer icon with the right mouse button then select Properties from the menu Click the following tabs to see printing options refer to your Windows 95 documentation f
78. city Expected to be not toxic as determined by standard laboratory tests for acute oral toxicity performed on very similar toners Carcinogenicity Not listed by NTP or OSHA Black toner contains carbon black which has been classified by the International Agency for Research on Cancer IARC as a class 2B carcinogen possibly carcinogenic to humans However toners very similar to these have been tested in bacterial assays for mutagenicity Ames Test and were found to be not mutagenic Section 12 Ecological Information No known impact Section 13 Disposal Considerations These products are not a hazardous waste as specified in 40CFR 261 Dispose in accordance with all federal state and local regulations Section 14 Transport Information DOT Not regulated Section 15 Regulatory Information TSCA All components of these inks are listed in the Toxic Substances Control Act inventory as verified by our suppliers RCRA TCLP below hazardous waste levels set by EPA Section 16 Other Information Original preparation date July 21 1997 JMP Tektronix Incorporated P O Box 500 Chemical Documentation Mail Stop 46 825 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 10 6 Phaser 560 Color Laser Printer Regulatory Information and Specifications 10 Specifications Temperature Operating 10 C to 32 5 C 50 F to 90 5 F Best Print Quality 15 C to 25
79. cohol 9698 28 User Manual 6 13 6 Caring for Your Printer 5 Close the paper feeder and the left side door 9698 29 6 Insert the media tray if you have the Lower Tray Assembly insert the upper media tray If you have a Lower Tray Assembly 1 Open the lower left side door 9698 57 6 14 Phaser 560 Color Laser Printer Caring for Your Printer 6 2 Gently rotate the D shaped paper pick rollers 180 wipe them with an alcohol moistened lint free cloth 9698 58 3 Clean the paper feed rollers for the middle and lower media slots Rotate each roller to clean its entire surface 9698 59 4 Close the lower left side door 5 Insert the middle and lower media trays User Manual 6 15 6 Caring for Your Printer Cleaning other rollers When you clean any of the other rollers in the printer always use a lint free cloth Caution Do not clean the transfer roller alcohol and pressing on the roller can damage the roller and cause print quality problems Cleaning the sensor If your printer s front panel displays Printer Error 3 lean the sensor inside the printer 1 Turn the printer off and open the printer s front door 2 Remove the Imaging Unit a Loosen the two thumbscrews by turning them counterclockwise b Turn the lower lever 180 counterclockwise c Slide the Imaging Unit out of the printer and cover it to protect it from light exposure 6 16 Phas
80. cription 5 21 W Windows 3 1 driver PostScript Header 4 10 PostScript tab 4 10 problems with printer fonts 7 35 problems with setting page sizes 7 33 timeout problems 7 28 using the Adobe PostScript driver 4 10 using the Tektronix driver 4 9 Windows 95 driver Device Options tab 4 4 Graphics tab 4 4 Paper tab 4 10 PostScript Header 4 5 PostScript tab 4 5 problems with printer fonts 7 35 timeout problems 7 28 timeouts setting 4 10 using 4 10 Windows NT 3 5 and 3 51 setting up ona network 3 12 Windows NT 4 0 setting up onanetwork 3 14 Windows NT PostScript printer driver updating 4 8 workstation software PhaserPrint for UNIX software 9 10 User Manual ndex 11
81. d blue This file lets you control the CMY output of the printer s colors without using any TekColor color corrections Use this file with the Standard print quality mode to increase throughput Note Refer to the on line documentation on the printer s CD ROM for instructions on installing and using the utility files User Manual 5 23 5 Printing Beyond the Basics Special considerations 5 24 If your Phaser 560 printer is shared on a network Another user may use the downloadable color correction utility files or the printer s front panel to change the printer s default color correction setting If this situation occurs the prints you make through a non supported driver may not print as expected Refer to Sharing the printer on a network on page 7 36 for details on how the color corrections interact with the driver settings for either supported or non supported drivers Application color corrections Some applications perform color corrections to improve screen to printer color matching The TekColor color correction options in the supported drivers adjust colors in the printer after the application has performed its color corrections m If the application uses CIE Commission Internationale de l Eclairage colors the TekColor corrections will not be applied m If you select a TekColor color correction option in a driver other than None the selection may override some application features m If you try one of
82. d with the Main Charge Grid Refer to Supplies and accessories on page 9 2 for ordering information The entire page prints in The cause is one of the following black including the borders Bad electrical contact for the Main Charge Grid The Main Charge Grid is broken Power supply high voltage The solution is one of the following m Re insert the Imaging Unit to correct the contact for the Main Charge Grid m Replace the Main Charge Grid with a new one m Call Service See page 7 1 Front panel reports The Transfer Kit is worn out Transfer Kit replace Replace the Transfer Kit Toner spots appear on the The Transfer Kit is worn out back of the media 7 14 Phaser 560 Color Laser Printer Replace the Transfer Kit Troubleshooting and print quality quick reference cont d Troubleshooting 7 Symptom Possible Causes Solution The page prints in black in the image area only the borders are clear Either the image processor board or engine control board is not functioning properly Turn the printer off and back on again If the problem persists call Service See page 7 1 The page is completely blank The problem could be with one of the following m Engine control board m Developer voltage m Laser scanning unit mirror Turn the printer off and back on again If the problem persists call Service See page 7 1 Front
83. e Inc or their respective companies Pantone Inc 1988 Phaser 560 Color Laser Printer Warranty Tektronix warrants that the Phaser 560 Color Laser Printer will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment and that Customer Replaceable Components CRCs in this product will be free from defects in materials and workmanship for a period of ninety 90 days from the date of shipment or six months where longer periods are required by law If the product or its CRCs prove defective during their respective warranty periods Tektronix at its option will either repair the defective product or CRC without charge for parts and labor or provide a replacement in exchange for the defective product or CRC The 90 day warranty applies only to CRCs returned to the designated Tektronix depot or the Tektronix authorized representative from which the CRC was originally purchased For CRCs returned to other locations Customer will be assessed an applicable service charge The preceding limitation shall not apply within the European Economic Area where CRCs may be returned for warranty service to the nearest designated service depot regardless of the place of purchase In order to obtain service under the 90 day CRC warranty Customer must provide the applicable office of Tektronix or its authorized representative with notice of the defect before the expiration of the warranty period and make suit
84. e File menu 5 Click the Paper tab 6 Choose a page size and click OK 7 Return to your application Phaser 560 Color Laser Printer Troubleshooting 7 Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows make sure that you installed the correct printer with the supported driver m Ifyou have the standard printer configuration you should have installed Tektronix Phaser 560 m Ifyou have the printer s Extended Features option with the additional fonts you should have installed Tektronix Phaser 560 with Extended Features so that Windows recognizes and uses all the printer s 39 fonts Note Ifyou select Tektronix Phaser 560 with Extended Features and you have only the standard printer configuration with 17 fonts any of the additional fonts selected within an application are printed in the Courier typeface Getting printer configuration information If you are not sure which printer configuration you have print the Configuration Page from the printer s front panel they list the amount of memory installed and whether your printer has the Standard or Extended configuration Refer to Printing Help Pages on page 8 8 for instructions Refer to PC Windows software on page 3 1 for instructions on installing the printer and drivers User Manual 7 35 7 Troubleshooting Sharing the printer on a network Driver utility files and front panel interactions If your printer is sh
85. e Help Pageis the front panel m f all colors are faded the Imaging Unit may need to be replaced Refer to the Remaining gauge for the Imaging Unit at the bottom of the Consumables Page m f one color is faded and you have checked and or adjusted the density setting for that color replace the toner cartridge Make sure that the Imaging Unit stays covered until immediately before installing it in the printer Exposure to light can damage the Imaging Unit and will produce light streaks or faded prints Make sure that the toner cartridges are installed correctly Make sure that you use a high quality laser paper 75 105 g m 20 28 Ib paper in the media trays and 75 120 g m 20 32 Ib paper with the Multi Purpose Feeder Refer to Media hints and tips on page 7 38 and to page 9 2 for ordering information Use only Tektronix transparencies that are listed in Supplies and accessories on page 9 2 Tektronix does not guarantee the results of non Tektronix transparencies in Tektronix printers Try a different color correction mode Image is very faded or pieces of the image are missing toner on the page is loose When using the Multi Purpose Feeder make sure that you have selected the correct media type in the driver or the printer s front panel menu Photographic images appear grainy Check the Print Qualityenu in the front panel If the selected mode is Presentation change it to Standard
86. e Setup Page Setup Page Setup E Letter Paper Paper Paper m Legal E A4 Tray selection page 4 33 Print Print Printing page 4 35 TekColor Options gt Paper Source Printer Driver Defaults sinned Tray Selection Tray Selection Transparency m Upper Tray m Middle Tray m Lower Tray m Multi Purpose Tray m Multi Purpose Manual Feed Multi Purpose Manual page 4 33 Print Print Printing Feed Media page 4 40 gt TekColor Options gt Options Printer Driver Defaults 2 MP Manual Feed MP Manual Feed MP Manual Feed m paper Media Media Media m Paper 2nd Side Transparency m Coated Paper m Card or Envelope m Label m Fabric Transfer Print quality modes page 4 23 Print Print Printing m Fast Monochrome gt TekColor Options Options Printer Driver Defaults Fast Color Presentation Standard Premium Print Quality Print Quality Print Quality Factory default setting P Available only with the Lower Tray Assembly Available only with the Extended Features option User Manual 4 13 4 Printing Basics Print features quick reference Macintosh printer drivers cont d Driver name Feature Page Phaser 560 Apple LaserWriter 8 Phaser 560 GX Color correction page 4 24 Print Print Printing m Automatic gt TekColor Options gt Options Printer Driver Defaults None Color Correction Color Correction Color Correction m Vivid Color
87. e Web topics User Manual 7 23 7 Troubleshooting 7 24 Windows 3 1 users using the Tektronix driver 1 2 From the Control Panel double click Printers Select the Tektronix Phaser 560 printer in the Printers dialog box Disable Use Print Manager in the Printers dialog box Printing via the Print Manager is slower but turning it off ties up the PC longer From the Printers dialog box click Setup From the Setup dialog box click Options From the Options dialog box click Advanced Make sure that the Use PostScript Level 2 Features check box in the Advanced Options dialog box is turned on From your application choose the Tektronix Phaser 560 as your printer Try printing the document again Phaser 560 Color Laser Printer Troubleshooting 7 Windows 95 users 1 Click the Start icon in the taskbar on your screen a menu appears 2 Move the cursor over Settings another menu appears 3 In the menu click Printers the Printers window appears 4 Inthe Printers window select the Phaser 560 printer icon then select Properties from the File menu 5 Click the PostScript tab then click the Advanced button 6 Select Use PostScript Level 2 features 7 Click OK when finished 8 Try printing the document again UNIX workstation users Workstation users can use the PhaserPrint for UNIX software to increase printer performance when printing bitmapped images Refer to page 4 18 for details User Manu
88. e indicates replacing one or more consumables and replace it if necessary To help you diagnose the problem in the absence of a front panel message print the Consumables Page or Service Print 1 from the Help Pagemenu in the front panel Use the Consumables Page and Service Print 1 to diagnose and correct any print quality problems If you need to call the Customer Support Hotline always print the Consumables Page first it contains useful diagnostic information Refer to the table Troubleshooting and print quality quick reference on page 7 7 for examples of symptoms probable causes and solutions The Phaser 560 Color Laser Printer Quick Reference Guide and the CD ROM and World Wide Web topics contain color examples of some of the most common print artifacts to help diagnose and correct print quality problems From the Help Pages menu in the front panel select Consumables Page Consumables Page a Power 7 lt gt Print J Error From the Help Pages menu in the front panel select Service Print 1 Service Print 1 E gt Power lt gt Print gt X Eror Black Cyan Magenta Yellow 9698 30 7 6 Phaser 560 Color Laser Printer Troubleshooting and print quality quick reference Troubleshooting 7 Symptom Possible Causes Solution Power indicator is blinking The printer is receiving processing or printing a job
89. e of non Tektronix supplies or consumables Always use Tektronix brand coated paper and transparencies that have been specially designed for use with Tektronix Color Laser Printers User Manual 4 39 4 4 Printing Basics Using the Multi Purpose Feeder The Multi Purpose Feeder serves as another tray for loading any type of media that ranges in size from 89 x 254 mm to 216 x 356 mm 3 5 x 10 in to 8 5 x 14 in You can use it to load a single sheet or a stack of media depending on the media s type and thickness Use the Multi Purpose Feeder to accomplish the following m Print on standard and specialty media Standard media m Laser paper m Transparencies Specialty media m Glossy coated paper m Card stock Labels Fabric transfer Envelopes 10 size or larger Note For detailed information on loading specialty media and setting the appropriate media thickness refer to Loading specialty media in the Multi Purpose Feeder on page 4 44 m Duplex printing double sided on laser paper Caution Use laser bond paper for duplexing two sided printing on specialty media can shorten component life For opacity and feed reliability use paper that is at least 100 g m 28 Ib bond For best results do not use heavy toner coverage on Side 1 4 40 Phaser 560 Color Laser Printer Printing Basics 4 Setting media thickness Because the printer accommodates varying media weights in the Multi Purpose Feede
90. e selected m Effective final resolution m Dot structure halftones m Density of the toner colors Using the Tektronix halftone screens Tektronix halftone screens are designed for Tektronix printers and improve print quality over application set halftone screens The Setscreen Off SCRENOFEPS utility file redefines some PostScript operators such as the setscreen setcolorscreen and sethalftone When downloaded to the printer this file prevents applications from overriding the Tektronix proprietary halftone screens Macintosh file names PC file names Setscreen On SCREENON PS Setscreen Off SCRENOFF PS LaserWriter Utility 7 30 Phaser 560 Color Laser Printer Troubleshooting 7 Macintosh users Note If you are using QuickDraw GX and System Software 7 5 you can download printer utilities from the Tektronix Phaser 560 GX printer driver refer to topics on the printer s CD ROM or the Tektronix World Wide Web site for instructions Follow the instructions starting on page 3 16 to install the utility files from either the printer s CD ROM or the Printer Software for Macintosh diskette Select the appropriate printer in the Chooser Locate the LaserWriter Utility in the PhaserTools folder on your computer s hard disk and double click its icon to start the application Choose Download PostScript File from the Utilities menu Select one of the following files from the list then click Open These files were i
91. e that the correct network is selected in the Network Control Panel 7 16 Phaser 560 Color Laser Printer Troubleshooting 7 If you can t make a print cont d Symptom Solution Power indicator blinks and stops but the file does not print Printer will not power up to Ready This is probably the result of a PostScript error Enable the PostScript error handler in the printer s front panel For more information on using the PostScript error handler refer to the topics on the printers CD ROM or the Tektronix World Wide Web site This may be the result of an unterminated network connection The printer sees network activity but is unable to successfully connect Print job does not finish the printer times out If you are using the serial or parallel port from a PC make sure that you used the MODE command to set the PC s communication parameters For example MODE LPT1 P gt NUL MODE COM1 9600 N 8 1 P The P parameter in these commands sets the port timeout to Infinite Retry and must be part of the command If you are using Windows 3 1 make sure that the Transmission Retry value for the printer s assigned port is set to 900 For more information see page 4 11 or page 7 28 Error indicator is blinking Media problems The Error indicator blinks with any hard error such as media jam door open or a missing component Look at the front panel for an indication of the type of error The In
92. e unit now it is used up and print quality is affected Diagnosing print Dark vertical streaks on the m Print the Consumables Page from the front panel quality print m Check the Remaining gauge m Dark color spots and streaks in Compare your output with the print quality all colors examples in Maintaining print quality on A wide light horizontal band in page 7 6 to diagnose and correct the symptoms one place on the page m Printthe Configuration Page from the front panel or All colors are faded fine line access the front panel System Counts menu detail disappears m Check the Imaging Unit Count compare the number to the component s average life refer to page 6 3 l Replacing the imaging kit 2 Open the printer s front door Unlock the Imaging Unit m Loosen the two thumbscrews turn counterclockwise m Turn the lower lever counterclockwise Remove the old Imaging Unit and cover it completely to prevent damage from light exposure After you determine that the new Imaging Unit corrects the symptom dispose of the used unit as normal office waste Unpack the new unit and filter do not touch the right side or underside of the Imaging Unit Replace the filter Insert the new Imaging Unit m Turn the unit s upper lever 90 clockwise m Remove the protective plastic sheet m Slide the unit into the printer turn the lower lever 180 clockwise and tighten the thumbscrews Close the
93. e using 1 3 18 Insert either the printer s CD ROM or the first Macintosh diskette into the appropriate drive on your computer Double click the Phaser 560 Installer icon Click Continue until the Easy Install window appears Select Easy Install or Custom Install see page 3 17 for the list of files in each For Easy Install a Click Install b For details on each item to be installed click Read Me For Custom Install a Select Custom Install b Select individual items to install c Click the buttons for information on each item d Click Install to install the selected items Phaser 560 Color Laser Printer Installing Printer Software 3 Setting up the Phaser 560 printer driver Use with System Software 6 0 7 or 7 0 and later 1 Select Chooser from the Apple menu after installing the printer s software page 3 18 2 Click on the icon of the Phaser 560 printer driver on the left side of the Chooser 3 Click on the Zone for your printer See your network administrator if you have questions 4 Select your printer from the list of printers on the right side of the Chooser If it is not in the list check your hardware connections and which zone you have selected in the Chooser 5 Close the Chooser User Manual 3 19 3 Installing Printer Software Setting up the Apple LaserWriter 8 printer driver 1 2 3 4 3 20 Select Chooser from the Apple menu after installing the printer s softwa
94. ections to override the settings selected from the printer s front panel From the printer s front panel Use these settings when printing from a non supported driver one that does not support the printer s features m Using PhaserLink software If your network is running TCP IP and you have a World Wide Web browser you can use this browser to view printer status and select printer features Refer to the PhaserShare Status Software User Manual for complete information m Sending a PostScript utility file to the printer Use these settings only when printing from a non supported driver You can find detailed information on the printer s CD ROM and the Tektronix web page http www tek com Color_Printers userdoc introduction html 4 20 Phaser 560 Color Laser Printer Printing Basics 4 This table provides an overview of selecting print features in the printer s front panel Print features quick reference Printer s front panel Feature Feature descriptions Front Panel Print Quality Modes m Fast Monochrome m Fast Color m Presentation m Standard L Premium See page 4 23 Printer Defaults Menu Print Quality Menu Color Correction m Automatic m None Vivid Color Display SWOP Press Euroscale Press m Commercial Press See page 4 24 Printer Defaults Menu TekColor Correction Menu Default Tray m Multi Purpose Media Tray Upper Middle Lower Paper Transparency m Auto
95. ed Features configuration Minimum requirement for Legal size copies on the Phaser Copystation Add one 16 Mbyte SIMM 56 Mbytes Increases the size of caches buffers and virtual memory to reduce the and one 32 Mbyte SIMM amount of time required to transfer large images and to process multiple jobs Add two 32 Mbyte SIMMs 72 Mbytes 1200 x 1200 dpi without compression guarantees the fastest max throughput and best image quality User Manual 9 7 9 Supplies Accessories and Expanding Your Printing System PhaserShare network cards Tektronix PhaserShare network cards offer high performance network connectivity for your color printer PhaserShare network cards can be easily installed in your printer Order number Description Z350FP1 Adds Ethernet interface includes support for Novell NetWare EtherTalk TCP IP Telnet and FTP Same as Option P1 Z350FP3 Adds LocalTalk Serial interface Same as Option P3 Z350FP4 Adds Token Ring interface includes support for Novell NetWare TokenTalk TCP IP Telnet and FTP Same as Option P4 Benefits of networking the printer Adding a PhaserShare network card to your printer makes it an efficient sharable printing resource in network environments Network connections such as Ethernet offer significant speed improvements compared to the standard parallel communication connection Several varieties of PhaserShare cards allow the printer to be seamlessly integrated i
96. ed for nearly any application Optionally available full 1200 dpi imaging provides near photographic print quality High speed Fast Monochrome Mode 14 pages per minute ppm monochrome at 600 dpi prints using black toner Fast Color Mode Nearly 5 ppm full color printing at 600 dpi prints using CMY toners Presentation Mode Nearly 4 ppm full color 14 ppm monochrome at 600 x 600 dpi Standard Mode Nearly 4 ppm full color 14 ppm monochrome at 600 dpi Premium Mode Nearly 2 ppm full color 7 ppm monochrome at 1200 dpi Workgroup efficient High capacity easy to replace components minimize user intervention Fast throughput and automatic tray switching make the Phaser 560 printer an excellent central resource for large or small workgroups Color calibration A front panel control allows you to adjust individual color densities Requires the Extended Features option User Manual 1 1 1 Introduction Feature Job Collation feature Check Print capability Phaser Copystation t Special media Duplex printing Plain paper Media sizes Lower Tray Assembly TekColor Dynamic Correction Description Generates multiple copies of a multiple page job in collated order Allows you to preview a large print job before running the entire job This optional accessory enables your printer to be used as a color copier A Multi Purpose Feeder with up to 100 sheet capacity accommodates the following m Paper m
97. edia jam on page 7 39 m To clear the jam refer to the instructions in this chapter or in the Quick Reference Guide m Make sure that paper or transparencies are installed correctly and in the media specific tray See page 2 12 Too much media is loaded in the media tray Reduce the amount of media to below the media level indicator on the media tray label Media is wrinkled or curled Change the media Media is too thick or too thin Use recommended media Refer to page 7 38 for more information For media loaded in the Multi Purpose Feeder make sure that you have set the Media Thickness switch on the printer to accommodate thick medium or thin media User Manual 7 7 7 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Front panel reports Waiting for lt media gt The media installed is not what the printer is expecting m Insert the appropriate media tray m Change the default media tray to match the desired media type restart the printer m Cancel the job and check for the appropriate driver selection m f the message persists call the Customer Support Hotline Front panel reports Multi Purpose Feeder Load lt media gt m Load the indicated media type in the Multi Purpose Feeder Front panel reports lt color gt low The indicated color toner cartridge is almost empty m Change the t
98. el 8 2 printing on a network 7 36 printing PANTONE Colors 7 30 printing press color corrections 5 22 printing from applications 4 20 print quality modes 4 23 standard configuration 4 23 Index 8 Phaser 560 Color Laser Printer problems and solutions diagnostic tools 7 4 protected mode front panel 8 6 PS Error Handler 7 5 Q Quick Collate option increasing capacity 5 10 using with the Check Print option 5 10 Quick Collate option 5 8 quick reference selecting features front panel 4 21 selecting features Macintosh 4 13 selecting features Windows 4 2 quick reference guide ordering 9 3 quick reference table troubleshooting 7 7 QuickDraw GX driver Printing menu Start Print Queue command 4 17 Stop Print Queue command 4 17 QuickDraw GX driver printing from GX aware applications 4 17 non GX aware applications 4 17 R registering your printer 2 5 registration page 2 21 regulatory information 10 1 repacking 6 18 Lower Tray Assembly 6 22 shipping box 6 23 replaceable components average life 6 3 ordering 9 2 replacing consumables overview 6 1 resident fonts 4 27 resident typefaces PCL5 4 28 RGB color sampler chart 5 25 RGB utility file 5 26 S SCSI devices connecting 2 19 devices ordering 9 10 ID numbers 2 19 selecting page sizes in Windows applications 7 33 self tests 2 21 service print 7 6 Setscreen 7 30 setting up the printer 2 2 simple color conversions CMYK and RGB 5 23 Simulate Display color correctio
99. envelopes loading Multi Purpose Feeder 4 48 error handler PostScript 7 27 error indicator at power up 2 21 troubleshooting 7 7 error messages on the startup page 7 37 errors PostScript 7 26 Ethernet ordering 9 5 PhaserShare card and protocols 2 18 problems troubleshooting 7 16 EuroHAL automated fax system 7 3 Euroscale Press color correction description 5 22 Extended Features fonts 4 27 PCL5 4 28 upgrade ordering 9 6 external hard disk ordering 9 10 SCSIID 2 19 F fabric transfer media loading 4 52 ordering 9 2 Fast Color print mode 4 23 Fast Monochrome print mode 4 23 fastest printing available 7 23 features descriptions 4 20 front panel selections 4 21 selecting ina Macintosh driver 4 13 selecting ina Windows driver 4 2 fonts descriptions 4 28 downloadable TrueType 1 3 downloading 4 28 Extended Features 4 27 Macintosh screen fonts 4 28 overview 1 3 standard configuration 4 26 with Extended Features 4 27 with Standard configuration 4 26 front panel buttons 8 2 Calibrate Colormenu using 5 7 Check Print using 5 11 Consumables Page 7 4 demonstration page 2 23 description 8 1 display 8 4 Help Pages using 7 6 indicators 8 1 locked 8 6 menu map 8 7 messages diagnosing problems 7 8 messages troubleshooting 7 7 7 10 printing Help Pages 8 8 protected mode 8 6 quick reference table 4 21 selecting alanguage 2 22 timeout 7 7 troubleshooting 7 7 front panel messages diagnosing problem
100. epresent the time it takes the printer to produce a print 1st print and the rate at which the printer produces multiple prints Continuous throughput rate In both cases these are physical mechanism times independent of image processing time Actual time to first print depends on image complexity and size resolution and memory configuration Color Monochrome 1st Continuous 1st Continuous print throughput rate print throughput rate Print mode ppm ppm Fast Monochrome 26 sec 14 26 14 Fast Color 40 sec 4 7 55 sec 4 7 Standard 43 sec 3 5 26 sec 14 Presentation Premium 1min 20sec 1 8 50 sec 7 Transparency 1min 20sec 1 5 60 sec 7 Pages per minute Output from Fast Monochrome will always be black and white Safety and emissions standards FCC Part 15 Subpart J Class B verified Vfg 243 Class B CISPR 22 Class B verified UL 1950 listed CSA 220 certified EN60950 TEC 950 TUV licensed EN55022 Phaser 560 Color Laser Printer Index A A Letter media trays 4 34 ordering 9 3 A Letter media dimensions 4 30 A4 media trays 4 34 ordering 9 3 A4 media dimensions 4 30 accessories ordering 9 3 adapters ordering 9 4 additional memory 9 7 adjusting color density 5 2 adjusting printed colors 5 17 Adobe Photoshop plug in 3 17 Adobe PostScript driver 4 10 advantages of networking PhaserShare cards 9 8 Apple LaserWriter 8 driver setting up 3 20 using 4 16 applications color
101. er k 9698 14 1 PhaserShare card optional The printer accepts one of the following PhaserShare Ethernet card supporting Novell NetWare EtherTalk TCP IP Telnet and FTP protocols m PhaserShare Token Ring card supporting Novell NetWare TokenTalk TCP IP Telnet and FTP protocols PhaserShare LocalTalk serial card The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for configuring and using the optional network interfaces Refer to PhaserShare network cards on page 9 8 for ordering information 2 18 Phaser 560 Color Laser Printer Getting Set Up 2 2 Parallel standard The printer supports a standard uni directional parallel port The port can also be set for bi directional communications using downloadable utility files available on the printer s CD ROM diskettes or from the Tektronix World Wide Web site http www tek com Color_Printeys Use a high density bi directional parallel cable available from most computer cable vendors or order a 36 pin high density printer to 25 pin DSUB PC cable from Tektronix order number 012 1468 00 Otherwise you can use a 36 pin to 36 pin parallel cable and the parallel adapter supplied with the printer Connect a parallel interface cable to your computer and to the printer s parallel port he 9698 15 3 SCSI standard For co
102. er s front panel is useful for diagnosing problems when a job doesn t print It provides a PostScript error handling function to help determine the cause of some PostScript printing problems PostScript errors are printed on a page with other status information when an error occurs This utility can be useful to programmers and technical support for debugging PostScript code To turn the error handler on follow these steps 1 Inthe printer s front panel press the Menu button 2 Press the right or left arrow button until the front panel displays this message Printer Defaults ca lt gt Menu x E EBEE 3 Press Menu 4 Press the left arrow button this message appears Error Handler lt gt Menu e am xX sao a 5 Press Menu This message appears Error Handler disabled lt 00 gt Select ogg Gp x i te H BR The indicates the current selection disabled is the factory default 6 Press an arrow button The front panel displays this message Error Handler enabled ca lt gt Select EFX Pa ait we E o E 7 Press Select 8 Press the Exit button until the front panel reads Ready After turning on the error handler resend the print job the printer produces an error page User Manual 7 27 7 Troubleshooting 7 28 Fixing timeout problems i
103. er 560 Color Laser Printer Caring for Your Printer 6 3 Use a dry lint free cloth to wipe the sensor inside the slot 9698 64 4 Re insert the Imaging Unit 5 Close the printer s front door and power up the printer You must cycle the power to clear the front panel s error message User Manual 6 17 6 Caring for Your Printer Repacking the printer Power off Turn off the printer remove the power cord and all interface cables Prepare the media tray s 1 Remove the media tray s A B C from the printer remove the media from the tray s 2 Press down on the media tray s metal plate 3 Insert the cardboard packing material into the media tray 9698 65 6 18 Phaser 560 Color Laser Printer Caring for Your Printer 6 4 Re insert the media tray into the printer 5 Ifyou have other media trays repack them for shipping or storage in their original shipping boxes Remove and discard the Transfer Kit 1 Open the printer s left side door use the blue handles to pull out the paper feeder 2 Lift the cover of the paper feeder Remove the transfer roller waste bin place it on a piece of paper on a flat surface 3 Lock the roller onto the waste bin a Placing a piece of paper over the roller and pressing down until it snaps tight b Rotate the handles down to lock the roller in place 9698 114 4 Dispose of the old Transfer Kit as normal office waste 5
104. er features mP ond Sid MP Manual MP Manual Feed MP Manual APS See Feed Media Media Feed Media E Transparency m Coated Paper Card or Envelope m Label m Fabric Transfer Print quality modes page 4 23 Features tab Setup Properties Properties E Fast Monochrome Print Quality gt Options gt Device Options tab Advanced tab m Fast Color Printer Features Printer features Printer features Print Quality Print Quality Print Quality m Presentation E Standard m Premium Factory default setting Available with the Lower Tray Assembly Available with the Extended Features option 4 2 Phaser 560 Color Laser Printer Print features quick reference Windows printer drivers cont d Operating System Printing Basics 4 Windows 3 1 Windows 95 Windows NT 4 0 Feature Page AdobePS 3 Tektronix driver Microsoft PostScript PostScript driver PostScript AdobePS 4 PostScript Color correction page 4 24 Features tab Options Properties Properties m Automatic Color Correction gt Printer Features Device Options tab Advanced tab Color Correction gt Printer features Printer features None Color Correction Color Correction m Vivid Color m Simulate Display m SWOP Press m Euroscale Press m Commercial Press m Use Printer Setting Quick Collate page 5 8 Features tab Options Properties Properties m On Quick Collate Printer Features Devi
105. error message User Manual 7 43 7 Troubleshooting Jam at D Solution 1 Caution The Fuser is hot To avoid personal injury open the front door and allow the Fuser to cool for 10 minutes before touching it Warning First check the exit opening for media that has jammed and folded like an accordion It is especially difficult to see if the media is transparency film 1 Open the front door to access the Fuser 2 Pull open the access door above the plastic output tray the media is visible 3 On the Fuser turn the large blue knob counterclockwise 4 Remove the media from inside the access door 9698 37 Caution Ifthe Fuser knob will not turn do not force it or you may damage the Fuser Instead follow these steps a Unlock the Fuser by turning the small blue knob counterclockwise Pull the Fuser out The media will probably tear Remove the Fuser Roll Turn the Fuser s large blue knob to release the jammed media Remove the jammed media from the Fuser and printer Re insert the Fuser Roll into the Fuser press firmly to click it into place a Re insert the Fuser 7 44 Phaser 560 Color Laser Printer Troubleshooting 7 Jam at D cont d Solution 2 Caution The Fuser is hot To avoid personal injury open the front door and allow the Fuser to cool for 10 minutes before touching it 1 Open the front door and the right side door 2 Turn the Fuser s large blue knob counterclockwise to release the j
106. es have less toner 1 Remove each toner cartridge from its packaging Note Instructions for loading each toner cartridge are the same except for the slot into which you insert each cartridge 2 Remove the shipping cover from each cartridge 9698 05 3 Open the printer s right side door to install the toner cartridges 9008 91 Caution When installing the cartridges be careful not to leave the side door open for an extended time other components are exposed to light and can be damaged by light exposure 2 8 Phaser 560 Color Laser Printer Getting Set Up 2 4 Insert each toner cartridge in the slot labeled for its color 9698 06 From top to bottom the order of the color toner cartridges is Black Cyan Magenta Yellow 9698 07 User Manual 2 9 2 Getting Set Up Preparing the imaging unit Before operating the printer you must perform these steps to prepare the imaging unit for printing 1 Open the printer s front door TT TT l 9698 08 2 Turn the upper lever 90 clockwise to align the lever s triangle with the triangle on the surface of the imaging unit iS CED Ze 3 Close the printer s front door 2 10 Phaser 560 Color Laser Printer Getting Set Up 2 Setting up the output
107. etails on features in the Windows NT driver 4 8 Phaser 560 Color Laser Printer Printing Basics 4 Using the Tektronix printer driver for Windows 3 1 To select printing options follow these steps 1 From the Control Panel double click the Printers icon 2 In the Printers dialog box choose your printer from the list of installed printers then click the Setup button A dialog box appears with the name of the printer you selected across the top 3 From the Setup dialog box click the Options button to see the Options dialog box Refer to your Microsoft Windows documentation for details on the options in this dialog box Make sure that the Color check box is on to print in color Select one of the following header options a Make sure that the Send Header with Each Job check box is on checked to download PostScript header information with each print job This is the recommended setting a Click the Send Header button In the Send Header dialog box select either Printer or File and click the Send Now button This saves the PostScript header information in the printer This option makes print files a little smaller and faster but you need to click the Send Now button every time the printer is turned on 4 From the Options dialog box click the Advanced button to see the Advanced Options dialog box Make sure the Use PostScript Level 2 Features check box is checked on Note The Use PostScript Level 2 Features option affects
108. eyond the Basics 5 Printing the brightest colors and a truer blue The Vivid Color option makes printed blue appear less purple by reducing the amount of magenta used to print blue colors Other colors in the cyan blue purple magenta range in the image are also adjusted to compensate for the adjusted blue Colors in the red orange yellow green range are not affected This selection is good for making presentation graphics such as overhead transparencies and for bright looking colors that don t need to match the screen s colors or printing press colors Vivid Color adjusts CMYK colors using a method that adds black to other components This option prints more saturated darker colors and may be useful for printing overhead transparencies for presentations from some applications such as CorelDRAW Use this option if you have specified a color in the CMYK system and the color has a black component and the color appears lighter than you expected when printed Simulating display screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen This selection should improve the screen to printer color accuracy for most applications that don t perform their own color corrections This selection is best for applications that define colors as RGB red green blue HLS hue lightness saturation or HSB hue saturation brightness User Manual 5 21 5 Printing Beyond the Basics
109. f the job This is especially useful when printing a large job The ability to access Check Print from the driver is enabled and disabled in the printer s front panel You can also set the timeout in the front panel the timeout is the amount of time the printer will wait after sending the first page of a file before it continues with the remainder of the job The factory default for Check Print is disabled the default timeout is 5 minutes Follow these instructions to enable Check Print in the front panel and select the option in the printer driver 1 While the Ready message is displayed in the front panel press the Menu button Use the left arrow lt or right arrow gt buttons to scroll through the selections until the following message appears Printer Defaults E gt lt 0 gt Menu ex ON eee e pn a pn C Sy 9008 43 2 Press the Menu button Use the arrow buttons to scroll through the selections until the following message appears Check Print ec gt lt 000 eee gt Menu 9008 43 User Manual 5 11 5 Printing Beyond the Basics Press the Menu button The following message appears Check Print enabled ae lt gt OK e gt x 5 BE E E 9008 43 The asterisk indicates the current setting By default Check Print is enabled Pressing an arrow button toggles the selection between enabled and
110. fer Kit roller waste bin soon messages Diagnosing print Toner spots appear on the back m Print the Consumables Page from the front panel quality side of the media m Check the Remaining gauge m Repeated light spots m Print the Configuration Page from the front panel or access the front panel System Counts menu m Check the Transfer Kit Count compare the number to the component s average life refer to page 6 3 Replacing the 1 Open the printer s left side door use the blue handles to pull out the paper feeder Transfer Kit 2 Lift the cover of the paper feeder Remove the transfer roller waste bin place it on a piece of paper on a flat surface 3 Lock the roller onto the waste bin by placing a piece of paper over the roller and pressing down until it snaps tight rotate the handles downto lock the roller in place Dispose of the old Transfer Kit as normal office waste 4 Take the new Transfer Kit from its packaging and lower it into the paper feeder Rotate the handles down Make sure that the roller waste bin is seated evenly into the opening otherwise the paper feeder will not close 5 Lower the paper feeder cover and press on it to lock it in place 6 Slide the paper feeder back into the printer and close the printer s left side door 7 Reset the copy count on the front panel m The front panel displays this message New Transfer Kit No Yes m Press the Yes button then press the Conf
111. fobutton provides more details on the type of error as well as brief suggestions for correcting the problem for example Reseat FusxFollow the instructions under this button If the error condition cannot be fixed with user interaction turn the printer off and on again If the Error indicator remains on after power up your printer requires service See If you need help on page 7 1 for telephone information Symptom Solution Frequent paper picking errors Make sure that the Media Thickness switch is set correctly for the media installed in the Multi Purpose Feeder Refer to Setting media thickness on page 4 41 for more information If the printer picks multiple sheets of paper at once set the Media Thickness switch to a thinner setting Fan the paper or transparencies before installing them in their respective trays this is especially important for transparencies because they tend to stick together Make sure that the media is installed under the hooks at the front of the media tray If printing on transparencies and your printer has a Lower Tray Assembly make sure that the TRANSPARENCY tray is installed in the Upper or Middle tray slot Clean the paper feed rollers and paper pick rollers See page 6 12 for instructions User Manual 7 17 7 Troubleshooting Media problems cont d Symptom Solution Frequent media jams Make sure that you use a high quality laser paper 75 105 g m
112. fonts 4 27 printing errors 7 26 PostScript Header Windows 3 1 driver 4 10 Windows 95 driver 4 5 power indicator 7 17 at power up 2 21 blinking 7 7 power connecting 2 20 power up 2 21 pre cut labels loading 4 50 Presentation print mode 4 23 previewing ajob 5 11 print a truer blue 5 21 printarea 4 31 print features automatic tray switching 5 14 collating multiple copies 5 8 color corrections 4 24 color density 5 2 front panel selections 4 21 Image Smoothing 5 14 output order 4 25 previewing 5 11 print quality modes 4 23 selecting 4 20 print quality cleaning occasional 6 11 maintaining 7 4 problems 7 19 replacing consumables 6 1 selections 4 20 User Manual Index 7 print quality quick reference table 7 7 print speed hints 7 23 improving 7 22 printer configuration information 7 35 printer control PhaserLink 1 3 selecting features 4 20 printer drivers using Adobe PostScript driver Windows 3 1 4 10 Windows 95 4 4 AdobePS 3 Windows 3 1 4 10 PostScript driver for Windows NT 3 5 4 8 PostScript driver for Windows NT 4 0 4 6 Tektronix driver for Windows 3 1 4 9 printer languages 4 29 printer weight installing 2 7 repacking 6 22 specifications 10 8 PRINTER INF updating Windows NT driver 4 8 printing froma Macintosh 4 12 fromaPC 4 1 Help Pages 8 8 on a network 4 24 time 7 23 timeout 7 17 Printing menu QuickDraw GX printer driver Start Print Queue command 4 17 Stop Print Queue command 4 17 printing mode front pan
113. ftware for Windows 3 1 3 8 Setting up the printer on a network Windows NT 3 5 and 3 51 3 12 Setting up the printer on a network Windows NT 4 0 3 14 Macintosh software 3 16 Overview for Mac OS platforms 3 16 Workstation software 3 22 User Manual vii 4 Printing Basics Printing froma PC 4 1 Using the AdobePS 4 driver with Windows 95 4 4 sing the Windows NT 4 0 PostScript driver 4 6 sing the Windows NT 3 5 and 3 51 PostScript driver 4 8 sing the Tektronix printer driver for Windows 3 1 4 9 sing the Adobe PostScript driver for Windows 3 1 4 10 Setting the timeouts 4 11 U U U U Printing from a Macintosh 4 12 Using the Phaser 560 printer driver 4 15 Using the Apple LaserWriter 8 printer driver 4 16 Using the Phaser 560 GX printer driver 4 17 Printing from a workstation 4 18 Printing from specific applications 4 20 Print features 4 20 Print quality modes 4 23 Color corrections 4 24 Output Order 4 25 Fonts 4 26 Resident typefaces PostScript 4 26 Resident typefaces PCL5 4 28 Downloading fonts 4 28 Macintosh fonts 4 28 Printer languages PostScript HP GL PCL5 4 29 All about media 4 30 Media sizes 4 30 Margins and print area 4 31 Media types 4 32 Media trays 4 34 Using the Multi Purpose Feeder 4 40 Loading specialty media in the Multi Purpose Feeder 4 44 Duplex printing 4 54 viii Phaser 560 Color Laser Printer Printing Beyond the Basics Special printing features 5 2 Controlling color density 5 2 Usi
114. g 7 Application hints For information about using specific software applications with your printer contact Tektronix HAL or EuroHAL information systems In the U S call 1 800 835 6100 or 503 682 7450 for EuroHAL telephone numbers refer to If you need help on page 7 1 For a complete listing of available topics request a catalog Tektronix supplies and software Always use Tektronix supplies to ensure the highest quality prints and printer performance Do not use any media designed for inkjet printers especially inkjet coated paper and inkjet transparencies Inkjet media are coated with a substance that will damage the fuser Tektronix does not furnish service for damage or malfunction caused by the use of non Tektronix supplies or consumables Always use Tektronix brand coated paper and transparencies that have been specially designed for use with Tektronix Color Laser Printers Tektronix Printer Description Files PPDs and utility files work with the drivers to provide the best access to printer features See page 9 2 for ordering information Getting the largest printed picture To get the largest printed picture keep in mind the following m The area of media that the Phaser 560 prints on is smaller than the size of the media refer to Margins and print area on page 4 31 for more details You may have to adjust the margins in your application software The correct sized image for the media m Make sure tha
115. ge where you place the stamp enters the printer first 9698 44b Fill the Multi Purpose Feeder up to the level indicator on the guide maximum capacity is 10 15 envelopes depending on thickness In your application Create a document with the following measurements m Width 4 13 in 104 1 mm a Length 9 5 in 241 3 mm a Margins 25 in m Access the Page Setup menu and set the orientation to Landscape 4 48 Phaser 560 Color Laser Printer 7 in a supported printer driver Printing Basics 4 Make the following selections 8 Send the job to the printer Hints Paper Size Orientation Paper Source Media Type Letter Portrait Multi Purpose Feeder Card or Envelope v Many applications include a tool for creating an envelope document For example Microsoft Word includes an Envelopes and Labels feature under the Tools menu Make sure that you select Face Up select the feed method icon showing the stamp end entering the printer first with the image centered and unselect Clockwise Rotation v Check the printer s web site for any application or platform specific information for printing envelopes on the Phaser 560 printer Caution To avoid media jams and damage to the printer components make sure that you follow these guidelines Use envelopes that are at least 10 size 104 1 x 241 3 mm 4 1 x 9 5 in or larger Do not use envelopes with a plastic window Do not use envelopes with a metal
116. h a printing press standard SWOP Press Euroscale Press Commercial Press Use printer s current color defaults Use Printer Setting Use Adobe s standard color conversions for speed Downloadable utility files Monochrome Raw CMYK Raw RGB For other ways of matching the screen s colors use ColorSync color matching on a Macintosh or use host color correction in Windows refer to the topics on the printer s CD ROM or on the Tektronix World Wide Web site User Manual 5 19 5 Printing Beyond the Basics Color correction descriptions 5 20 General all purpose printing The Automatic option is the best choice for typical office printing This option automatically adjusts the color correction used for each page according to which elements for example images graphics are included on that page Turning off all color corrections If you do not want to use any TekColor color corrections you can specify None from a supported driver with utility files or from the printer s front panel Select None when you are doing the following m Using applications that do their own color adjusting m Using ColorSync on a Macintosh or host color correction in Windows 95 m Printing printer specific PANTONE Colors Note For more information on PANTONE Colors refer to the topics on the Tektronix Color Printer World Wide Web site http www tek com Color_Printers support Phaser 560 Color Laser Printer Printing B
117. hancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries MS DOS and Windows are registered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Incorporated SPARC is a registered trademark of SPARC International Incorporated SPARCstation is a trademark of SPARC International Incorporated licensed exclusively to Sun Microsystems Incorporated Sun Sun Microsystems Incorporated and Sun Microsystems Computer Corporation are registered trademarks of Sun Microsystems UNIX is a registered trademark in the US and other countries licensed exclusively through X Open Company Limited Other marks are trademarks or registered trademarks of the companies with which they are associated PCL isa registered trademark of Hewlett Packard Corporation PANTONE Colors generated by the Phaser 560 Color Printer are four and or three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees All trademarks noted herein are either the property of Tektronix Inc Panton
118. hapter Troubleshooting If you need help If you need assistance contact your local Tektronix dealer or sales representative or any of these listed resources Type of service How to access Details Customer Support Centers Printer support and service U S and Canada 1 800 835 6100 Australia 1800 811 177 Austria 0 660 5804 Belgium 0800 1 5059 Denmark 80 01 81 76 Eastern Europe and the Middle East 44 1908 681707 Finland 0800 1 14494 France 05 90 85 41 Germany 0130 82 10 68 Monday through Friday 6 00 am to 5 00 pm PST Italy 1678 77261 Luxembourg 0800 2853 Norway 800 11782 Spain 900 97 4499 Sweden 020 795 177 Switzerland 155 9493 The Netherlands 06 0221647 UK 0800 558668 Supplies Information on local Tektronix dealers U S 1 800 835 6100 Outside U S and Canada Canada 1 800 563 1289 Contact local Tektronix dealers or offices for a list of local dealers User Manual 7 1 7 Troubleshooting Type of service cont d How to access cont d Details cont d Tektronix Bulletin Board Service BBS 503 685 4504 24 hours per day 7 days per week Online services Technical support World Wide Web Current software Anonymous ftp server www tek com Color_Printers support colcare html www tek com Color_Printers www tek com Color_Printers support software html fip tek com Color_Printers HAL automated fax system
119. haracterized to match the equivalent 3M Matchprint 3 proof Printing Beyond the Basics 5 Using the printer s current color defaults The Use Printer Setting option is available only in the supported drivers This option sends no color correction information to the printer It uses the current default in the printer to process colors for printing The factory default color correction is Automatic The printer s default can be one of the following m Any option selected in the TekColor Corrections menu on the printer s front panel m One of the color correction utility files sent to the printer Using simple color conversions The following utility files use Adobe s standard color conversions to tell the printer to pipe colors through as fast as possible m Monochrome MONOCHR PS Converts all colors to grays Use this file with the Fast Monochrome print quality mode for the fastest possible throughput m Raw CMYK Colors RAWCMYK PS Converts all colors CMYK RGB grays to CMYK colors Use this file if your application specifies colors as CMYK cyan magenta yellow and black This file lets you control the CMYK output of the printer s colors without using any TekColor color corrections Use this file with the Fast Color print quality mode to increase throughput m Raw RGB Colors RAWRGB PS Converts all colors CMY CMYK grays to RGB colors Use this file if your application specifies colors as RGB red green an
120. haser 560 GX printer driver or the correct PPD file with the latest Apple LaserWriter printer driver version 6 0 7 or higher which supports color PostScript Make sure that Color Grayscale is selected in the Print dialog box Some applications require special files to print in color Make sure that these files are properly installed For information refer to the topics on the printers CD ROM or the Tektronix World Wide Web site Make sure that you have not selected Fast Monochrome in the Print Quality dialog box If you have a PC Be sure to use a driver that supports color PostScript If you are using Windows 3 1 use the Phaser 560 printer driver If you are using Windows make sure that the Color box in the Options dialog box is checked For information on the drivers refer to the printer s CD ROM or World Wide Web topics Make sure that you have not selected Fast Monochrome in the Tektronix Printer Features dialog box If you are not using a driver make sure that you have not set the monochrome mode selection code make sure that the front panel is not set for Fast Monochrome Blue colors look too purple If printed blue colors look too purple print your document with the Vivid Color color correction Refer to Color corrections on page 4 24 or Deciding which color correction to use on page 5 18 for instructions and more information 7 20 Phaser 560 Color Laser Printer Printing hints Troubleshootin
121. hat sheet it may damage the fuser or imaging unit When selecting Labels as the media type the printer requires that the room temperature be cooler than 27 C 81 F If the temperature is above 27 C 81 F the printer reports an error and stops printing User Manual 4 51 4 Printing Basics Tektronix Fabric Transfer Media 1 Set the Media Thickness switch to Thick 2 Adjust the media guides for the width of your Fabric Transfer media 3 Insert only one sheet of media at a time with the side to be printed up logo side down and the top of the media entering the printer first E T 9698 102 4 52 Phaser 560 Color Laser Printer Printing Basics 4 4 Inthe application reverse the image horizontally the image must print backward to transfer correctly XX Flip Horizontal 9698 111 5 Use your printer driver or the front panel menu to select the Multi Purpose Feeder and the media type Fabric Transfer Caution To avoid media jams and damage to the printer components make sure that you follow these guidelines For best print quality and reliability use only Tektronix brand Fabric Transfer media Refer to Supplies and accessories on page 9 2 for ordering information Make sure that you load only one sheet of Fabric Transfer media at a time otherwise the printer may report Jam at Multi Purpose
122. he printer s Document Properties sheets To view a printer s Default Document Properties 1 Open the Printers folder With the right mouse button click on the printer s icon With the left mouse button click on Document Defaults Click the Advanced tab to change any printer features including TekColor oOo hf Click the Page Setup tab to see other features Note Select Installed for the optional Lower Tray Assembly if your printer has this accessory You must make this selection for the optional media trays to be available under Document Defaults Print command options in an application Note Changes to any of these settings override the Default Printer Properties settings in the Printers folder 1 Select Print from the File menu the Print dialog box appears You can select a different printer and other settings in this dialog box 2 Click on the Properties button the Printer Document Properties sheet appears 3 Click the Advanced tab to change any printer features including TekColor This tab displays the same information as the Document Defaults Properties Advanced tab 4 Click the Page Setup tab to see other features This tab displays the same information as the Documents Defaults Properties Page Setup tab 4 6 Phaser 560 Color Laser Printer Printing Basics 4 Page Setup options in an application Note If changing the Printer Driver settings through Page Setup causes problems with the application you
123. hings to keep in mind when using color m A large area of color looks more saturated brighter than a small area of the same color A color looks brighter against a dark background than it does against a white background m Colors look different due to the background color or to the surrounding colors m The appearance of a color varies with the type and amount of light for example fluorescent lighting versus sunlight General guidelines m Keep a document or design simple and consistent m Select colors that look good together and that reinforce your message m Check your application for standard palettes to get you started m Usea color scheme of five or six shades and in a series of images use the colors in a consistent manner throughout the series m Use color to highlight the most important information such as a bar or pie segment in a chart or graph m Use color to show relationships between objects such as a range of values Objects with a similar meaning or value should be in similar colors m Use color as graphic elements in the design of newsletters logos and brochures m Avoid red and green combinations these colors are hard for people with red green color blindness to distinguish m Avoid red and blue combinations these colors cause the eyes to focus at different lengths 5 16 Phaser 560 Color Laser Printer Printing Beyond the Basics 5 Color corrections making the best selection TekCo
124. hter adjust the printer s Media Thickness switch to Thin if its weight is 109 150 g m 29 40 lb adjust the printer s Media Thickness switch to Medium if its weight is heavier than 150 g m 40 lb adjust the printer s Media Thickness switch to Thick 2 Adjust the media guides for the width of your paper 3 Insert the letterhead paper with the side to be printed up the top of the page enters the printer first 4 Fill the Multi Purpose Feeder up to the level indicator on the guide maximum capacity is 100 sheets depending on the media s thickness 9698 100 5 Use your printer driver or the front panel menu to select the Multi Purpose Feeder and the media type Paper User Manual 4 45 4 Printing Basics Glossy Coated Paper and Card stock Caution Do not use any media designed for inkjet printers especially inkjet coated paper and inkjet transparencies Inkjet media are coated with a substance that will damage the fuser Tektronix does not furnish service for damage or malfunction caused by the use of non Tektronix supplies or consumables Always use Tektronix brand coated paper and transparencies that have been specially designed for use with Tektronix Color Laser Printers 1 Adjust the printer s Media Thickness switch Medium for Glossy Coated Paper and Thick for Card Stock Glossy Coated Card Stock 2 Adjust the media guides for the width of your
125. ing is not necessary for this printer However if your printer experiences frequent media jams clean the paper pick rollers a and the paper feed rollers b on the Lower Tray Assembly 9698 25 Caution When using isopropyl alcohol with a lint free cloth make sure that the alcohol is at least 90 pure obtainable from your local pharmacy Never use rubbing alcohol it can damage the printer You can also use pre soaked alcohol wipes order number 006 7824 01 User Manual 6 11 6 Caring for Your Printer Cleaning the paper pick and paper feed rollers Note Ifyou have a Lower Tray Assembly you may also need to clean the rollers for the middle and lower media trays which are accessed by the lower left side door Refer to the procedure on page 6 14 1 Slide the media tray s out you do not have to remove them to allow access to the paper pick and paper feed rollers 9698 61 2 Open the left side door to access the rollers if you have the Lower Tray Assembly open the upper left side door Caution Do not clean the transfer roller alcohol and pressing on the roller can damage the roller and cause print quality problems 6 12 Phaser 560 Color Laser Printer Caring for Your Printer 6 3 Use the blue handles to pull out the paper feeder 9698 26 4 Gently rotate the paper pick rollers 180 the paper pick rollers are D shaped and wipe them with a lint free cloth that has been moistened with isopropyl al
126. inted a Test Page check if it printed then click OK User Manual 3 15 3 Installing Printer Software Macintosh software Overview for Mac OS platforms These are the basic steps and information necessary for software installation Make a note of this information and refer to it during the on screen installation procedure 1 What is your printer s configuration Look on the printer s Startup Page Extended Features No Phaser 560 Base version Extended Features Yes Phaser 560 Extended version 2 Decide which drivers you want to install J LaserWriter 8 driver LJ Phaser 560 driver LJ Phaser 560 GX driver 3 Install the printer s software according to your operating system s specific procedures a Select one Easy Install A pre defined list of drivers PPDs utility files Custom Install A custom selected list of drivers PPDs utility files software applications b Follow the installer s on screen prompts 4 Follow the instructions for setting up the driver you installed To begin the installation procedures Turn to page 3 18 now 3 16 Phaser 560 Color Laser Printer Custom Install or Easy Install Installing Printer Software 3 Installer options Software Description Installed folder Custom Install Easy Install LaserWriter 8 Driver Driver for use with all non GX Macintosh systems System Folder Extensions Phaser 560 Driver Custom driver based on the Laser
127. inter Defaults menu Output Order Face Up Listed under Output Order in the Printer Defaults menu User Manual 4 55 4 Printing Basics Double sided printing from the Multi Purpose Feeder Caution Use laser bond paper for duplexing two sided printing on specialty media can shorten component life For opacity and feed reliability use laser paper that is at least 100 g m 28 Ib bond For best results do not use heavy toner coverage on Side 1 SIDE 1 1 Place the paper in the Multi Purpose Feeder with ite the side to be printed face up This example show 1234567 letterhead paper 2 First make these selections in the printer s front panel Default Tray Multi Purpose Listed in the Printer Defaults menu Media Type Paper Listed under Multi Purpose Feeder in the Printer Defaults menu Note Fora multi page document print odd numbered pages for Side 1 This selection is application specific 3 Then make this selection in a supported driver and send the print job Select the tray Multi Purpose Listed under Paper Source or Tray Tray Selection depending on the driver This setting automatically selects the media type previously defined in the front panel 4 Remove the printed paper from the output tray 4 56 Phaser 560 Color Laser Printer Printing Basics 4 SIDE 2 Caution When printing Side 2 for duplex printing using the Multi Purpose Manual Feed always choose Pa
128. irm button to automatically reset the copy count Note Ifyou changed the Transfer Kit before the front panel reported a need to replace it you will have to reset the copy count manually m Press the Menu button to enter the menu m Navigate to the Transfer Kit count Menu press Reset press Confirm User Manual 6 9 6 Caring for Your Printer Main Charge Grid Each Imaging Unit includes a Main Charge Grid already installed as a component Although the Main Charge Grid is not considered a consumable because it typically does not wear out before replacing the entire Imaging Unit you may need to replace it occasionally It is recommended that you keep one on hand order number 118 9070 02 Illustrated instructions are shipped with each Main Charge Grid Use the print quality samples page 7 13 to identify the symptoms of a worn Main Charge Grid Front panel messages Diagnosing print Light vertical streaks appearinall m Replace the Main Charge Grid colors most easily visible in quality yellow m Dark and wavy vertical streaks appear in all colors most easily visible in yellow Replacing the Open the printer s front door Main Charge Grid Remove the used Main Charge Grid and discard it as normal office waste Insert the new Main Charge Grid Close the printer s front door AON 6 10 Phaser 560 Color Laser Printer Caring for Your Printer 6 Occasional cleaning Regularly scheduled clean
129. k Print MP Manual Feed Media Quick Collate a Print Quality Image Smoothing Using the Multi Purpose Feeder In the TekColor Options dialog box select one of the following under Tray Selection Multi Purpose Tray Automatically selects the media type defined in the printer s front panel Multi Purpose Manual Feed Allows you to select any of the following media types under MP Manual Feed Media a Paper Card or Envelope m Paper 2nd Side Label Transparency Fabric Transfer Coated Paper Note Duplex printing Paper 2nd Side is supported for laser bond paper Using other media for double sided printing can shorten component life User Manual 4 15 4 4 Printing Basics Using the Apple LaserWriter 8 printer driver Select media size 1 2 From the File menu open the Page Setup dialog box Use the Paper pop up menu to select the printer s supported paper sizes Select printer specific options 1 2 3 4 From the File menu open the Print dialog box Select the media tray by location or type in the Paper Source field Click the Options button to see the Print Options dialog box Select printer specific options a MP Manual Feed Media a Output Face Up Color Correction Quick Collate Print Quality a Check Print Image Smoothing Using the Multi Purpose Feeder In the Print dialog box select one of the following in the Paper Source field 4 16 a Multi Purpose T
130. l operation there are no power up sequence some user interaction is required for example toner is low Check the front panel message user interaction for example clear a media jam or close an open door Refer to Troubleshooting and print quality quick reference on page 7 7 print engine or controller board errors User Manual 8 1 8 Using the Front Panel Front panel buttons The front panel buttons function according to which of these states modes the printer is in GN Exit Ee CI 1 S 9698 115 Mode Front Panel Buttons 1 2 3 4 Ready Info Menu Printing Provides printer information Accesses the front panel Idle mode when pressed Refer to menu or page 8 5 for detailed Normal information operating mode Printing Cancel Menu Printing Cancels a job that is Accesses the front panel mode printing menu Processing Cancel Data is being Cancels a job that is processed processing Interactive a lt gt Menu Press Menu Exit Scrolls backward through Scrolls forward through the Accesses front panel Backs up a level of the the available selections available selection submenus menu without making a selection it Confirm Print Exit y Implements a selection Executes a print command Exits the menu and returns OK the printer to Ready Accepts the selected value View Allows the user to view information Re
131. leshooting and print quality quick reference cont d Troubleshooting 7 Symptom Possible Causes Solution On the Consumables Page each color bleeds into the color band below it the most visible is magenta in the yellow band per Bore The Imaging Unit s internal waste toner box is full Replace the Imaging Unit A single white spot appears in approximately the same vertical place on the page The Imaging Unit is damaged Replace the Imaging Unit Asingle wide light horizontal band appears in one place on the page near the top or all colors are faded The Imaging Unit was exposed too long to light Wait overnight and print the Consumables Page If print quality hasn t changed replace the Imaging Unit User Manual 7 11 7 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Large light spot s appear randomly in the Consumables Page approximately on the same horizontal and vertical place or they move vertically from one print to another Fingerprint s someone has touched the underside of the Imaging Unit Print several pages until the artifacts fade A smear in the image repeats at the same location on the page A label from a sheet of labels has peeled off and stuck inside the Imaging Unit Replace the Imaging Unit
132. lor Laser Printer Using the Front Panel 8 Printer information The second button on the front panel 2 allows you to access the following information from the printer s current settings this information appears on the upper line of the front panel display a the second line of the display b provides the More label for the second button a Name Phaser 560 nC b More Menu es x as os cr ae 1 2 3 4 9698 56 The type of information varies depending on what the current mode is Info Button 2 Capability Idle Mode Processing Printing Mode Fault Mode Printer name Fault Code The name assigned to the printer by the system administrator User name Action The name of the user sending the Suggested action to correct fault current print job Print server The name of the print server spooling the current print job IP address Internet address assigned to the printer by the network administrator Job name The name of the current print job being processed or printed User Manual 8 5 8 Using the Front Panel Protected mode for the front panel menu System administrators may choose to limit user access to front panel menus by downloading a utility file to the printer The lock utility file prevents most menu items from being displayed on the front panel The capability of limiting menu access is often useful when a system administrator needs to retain control of the printer s setting
133. lor corrections The printer s TekColor color correction options provide simulations of different color devices Follow these basic guidelines so that the printer accurately reproduces the colors you want on your prints m For general purpose printing select the Automatic color correction which adjusts the color quality for the best reproduction and print speed of each page in a document m For prints containing only graphics use the Vivid Color option m For engineering and scientific imaging applications try printing with the Simulate Display or Vivid Color option m For graphic arts purposes there are three printing press standards to choose from SWOP Press Specifications for Web Offset Publications Commercial Press and Euroscale Press Color corrections can be selected from printer drivers set in the printer with downloadable utility files or set from the printer s front panel TekColor color corrections are performed in the printer To use ColorSync color matching on a Macintosh or to use host color correction in Windows 95 refer to the topics on the printer s CD ROM or the Tektronix World Wide Web site Note TekColor color corrections do not affect colors specified in the PostScript Level 2 international color standard CIE XYZ developed by the Commission Internationale de l Eclairage International Commission on Illumination User Manual 5 17 5 Printing Beyond the Basics Deciding which color correcti
134. lso Printer doesn t appear in the Chooser Macintosh on page 7 16 You can use the Print Window command to send a file to the printer without using an application If the communication link between your computer and the printer is working the printer produces a directory listing of the active window on the desktop If you have a PC Type this DOS command echo gt port echo showpage Ctrl D gt port Where CTRL D indicates pressing the D key while holding down the CTRL key Substitute the name of the printer port for example COM1 COM2 LPT1 LPT2 for the variable port in this command For example if you are testing a parallel connection on LPT1 type echo gt Ipt1 echo showpage Ctrl D gt Ipt1 If the communication link between your computer and the printer is working the printer ejects a blank page If this occurs but you cannot print from your application or through Windows make sure that the appropriate driver is installed and that you have selected the printer correctly Printer doesn t appear in the Chooser Macintosh Make sure that the printer is turned on and the cables are correctly attached Check the termination refer to the documentation for your network adapter or connector for information on termination If you have changed the printer s name make sure that you have given it a unique name not the same as any other printer in the zone or on the network Make sur
135. ly with water Seek medical attention if symptoms of irritation occur Ingestion Seek medical attention immediately Section 5 Fire Fighting Measures Flammable Properties Flash Point Not applicable Fire amp Explosion Hazards These toners will burn No unusual hazards are expected Extinguishing media COs dry chemical foam or water Section 6 Accidental Release Measures Spill Or Leak Toners are encased in a sturdy housing However in case of breakage toner powders may be cleaned up with a broom or vacuum Clean up residue if necessary with soap and water Section 7 Handling And Storage Handling None Storage Avoid high temperatures User Manual 10 5 10 Regulatory Information and Specifications Section 8 Exposure Control Personal Protection No special protection indicated when used as intended TLV PEL Black toner contains carbon black which has an OSHA Permissible Exposure Limit PEL of 3 5 mg m milligrams per cubic meter of air as an eight hour time weighted average The ACGIH Threshold Limit Value TLV is also 3 5 mg m Section 9 Physical And Chemical Properties Appearance Black blue red or yellow powders Odor None Solubility Not water soluble Section 10 Stability And Reactivity Stability Stable Incompatibility With Other Materials Strong acid or alkaline materials Hazardous Polymerization Will not occur Section 11 Toxicological Information Toxi
136. mode Note For all of the print modes you can get faster overall throughput when more memory is installed User Manual 4 23 4 Printing Basics Color corrections The printer provides TekColor Dynamic Correction which consists of the following color correction modes Color correction mode Description Front panel selection Driver selection Automatic Automatic Default setting Automatically selects the optimum color correction for speed vividness and saturation Text and filled areas use Vivid Color on opaque media RGB bit mapped images use Simulate Display CMYK bit mapped images use Commercial Press None None No correction made to colors Vivid Color Vivid Color Produces the brightest possible colors Display Simulate Display Adjusts color to closely approximate the colors on a standard display screen SWOP SWOP Press Specification for Web Offset Publications Typically used to match U S press standards Euroscale Euroscale Press Used to match equivalent 3M Matchprint proofs Commercial Commercial Press Used to match commercial 3M Matchprint proofs n a Use Printer Setting Uses the color correction mode specified in the printer s front panel setting rather than any printer driver setting Monochrome n a Leaves gray as is converts RGB and CMYK to pure gray Raw RGB n a Leaves RGB as is converts CMYK and gray to RGB Raw CMYK n a Leaves CMYK as is converts RGB and gray to CMYK Available o
137. ms for equipment with rated current lt 16A For the The Generic Immunity Standard EC EN50082 1 1992 Residential Commercial and Light Industry Environmental Phenomena Test Specification Basic Standard Radio Frequency 27 500 MHz TEC801 3 1984 Electromagnetic Field Electrostatic Discharge 8kV charge Voltage TEC801 2 1984 Fast Transients common mode 0 5kV peak TEC801 4 1988 on Signal lines 5 50 Tr Thns Capacitive Clamp 5kHz Rep Frequency AC mains ports 1kV following the provision of the Low Voltage Directive 73 23 EEC the Electromagnetic Compatibility Directive 89 336 EEC Machinery Directive 89 392 EEC Phaser 560 Color Laser Printer Regulatory Information and Specifications 10 FCC Class B device for 100 120 VAC equipment The equipment described in this manual generates and uses radio frequency energy If it is not installed and used properly in strict accordance with Tektronix instructions it may cause interference with radio and television reception This equipment has been tested and verified to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interferences in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no gu
138. n description 5 21 software drivers installation 3 1 setup on a network Windows NT 3 5 3 12 solutions problem solving 7 4 specialty media 1 2 loading 4 44 specifications 10 7 standard configuration fonts 4 26 print quality modes 4 23 Standard print mode 4 23 startup page 2 21 enabling and disabling 8 10 error messages 7 37 prints at power up 2 21 prints when disabled 7 37 reports error message 7 37 troubleshooting information 7 37 streaks or spots on prints 7 20 supplies and accessories ordering 9 2 printing hints 7 21 SWOP Press color correction description 5 22 symptoms and solutions 7 4 adjusting color density 5 2 color calibration page 5 2 Consumables Page 7 4 Phaser 560 Quick Reference Guide 7 5 T TekColor Dynamic Correction 4 24 Tektronix Bulletin Board Service BBS 3 22 Tektronix driver for Windows 3 1 using 4 9 test print button troubleshooting 7 16 test print Consumables Page 7 4 timeouts 7 17 Windows 95 driver 4 10 Token Ring ordering 9 8 PhaserShare card and protocols 2 18 toner cartridges average life 6 3 installing 2 8 ordering 9 2 replacing 6 5 shipping cover 2 8 toner MSDS 10 5 transfer kit average life 6 3 replacing 6 9 Transmission Retry Windows 4 10 transparencies jams clearing 7 40 loading the Multi Purpose Feeder 4 44 loading the tray 4 38 ordering 9 2 picking errors 7 17 transparency tray loading 2 15 ordering 9 3 User Manual Index 9 troubleshooting black
139. n Windows Try one of the following procedures to correct Windows timeout problems If a Windows procedure doesn t work for you try the DOS procedure refer to the on line manual on the printer s CD ROM or at Tektronix World Wide Web site From Windows 3 1 1 Open the Control Panel from the Main menu 2 Double click the Printers icon to open the Printers dialog box 3 Click the Connect button to open the Connect dialog box 4 Increase the Transmission Retry to 840 seconds by typing in the new number 5 Click OK From Windows 95 1 Click the Start icon in the taskbar on your screen a menu appears 2 Move the cursor over Settings another menu appears 3 In the menu click Printers the Printers window appears 4 In the Printers window select the Phaser 560 printer icon then select Properties from the File menu 5 Click the Details tab and increase the Transmission Retry to 950 seconds by typing in the new number 6 Click OK Phaser 560 Color Laser Printer Troubleshooting 7 Printed colors are not what you expected In general Select another Color Correction option in a supported driver and print your image again refer to page 4 24 for more information on color correction If you are not using a supported driver and are sharing the printer with other users on a network another user may have changed the printer s color adjustment setting Refer to page 7 36 for more information on sharing a network printer
140. n result in a smudged print 9014 36 3 Place paper or transparencies in the tray under the hooks 4 If loading transparencies load them so that the notched corner 4 is placed closest to the media level label 5 Refer to Loading transparencies on page 4 38 for more details 5 You can load approximately 250 sheets of paper or 100 sheets of transparency film Use the label on the inside of the tray as a reference for the proper amount of media 9008 14 User Manual 2 15 2 Getting Set Up 6 If you have a single media tray Slide the PAPER tray completely into the slot 9008 15 2 16 Phaser 560 Color Laser Printer Getting Set Up 2 If you have a Lower Tray Assembly Install a media tray into each of the three slots Note A PAPER tray can be installed in any of the three tray slots A B and C however for best results the TRANSPARENCY tray should only be inserted in the upper A and middle B tray slots User Manual 2 17 2 Getting Set Up Connecting the printer Printer ports The printer is shipped with a SCSI port and parallel port on the printer s rear panel Additionally the printer can support one optional PhaserShare network card All ports and network protocols are simultaneously active The printer accepts print jobs on a first come first served basis Note See Printer interface cables and adapters on page 9 4 about ordering cables for connecting the print
141. nd Fabric Transfer media To maintain print quality use the troubleshooting information in this book and the Quick Reference Guide as well as the Consumables Page and Service Print 1 in the front panel s He lpPages menu m Double sided printing and specialty media will require more frequent cleaning of the rollers and will reduce the average life of the consumables Caution Keep the Imaging Unit s light exposure to a minimum less than 90 seconds of artificial light and no exposure to sunlight or you may damage the unit a When installing a new Imaging Unit keep the protective plastic sheet on until immediately before inserting the unit a If when installing the Imaging Unit you also need to install other components install the Imaging Unit last to minimize its light exposure When changing a toner cartridge or clearing a media jam make sure that you close the printer s right side door quickly to avoid any light exposure to the Imaging Unit Do not leave the printer s front door open for extended periods of time for example several hours Do not touch the underside or the right side of the Imaging Unit fingerprints may appear on your output a Use only laser paper for double sided printing other media may damage printer components User Manual 6 1 6 Caring for Your Printer User replaceable components This printer is designed modularly so that it is easy to maintain several of the comp
142. ng Novell NetWare TokenTalk and TCP IP as well as LocalTalk LocalTalk and RS 232 PhaserLink software provides a breakthrough in printer control and information access using HTTP HyperText Transfer Protocol the basis for World Wide Web browsers This software allows you to use a standard web browser for these tasks m View printer status Control printer configuration m View consumable information m Link to online documentation via the World Wide Web Note To use PhaserLink software the printer must be connected to a network running TCP IP Refer to the PhaserShare Status Software User Manual for complete details The Phaser 560 Color Printer has 17 resident PostScript fonts in the standard configuration upgradable to 39 fonts with the Extended Features option Additionally it accepts Adobe Type 1 Type 3 and TrueType downloadable fonts as well as a variety of user defined fonts For additional font storage the printer provides a SCS Small Computer System Interface port that allows you to attach an external hard disk Consumables Page m PhaserLink software reporting m Startup Page m Front panel status messages m Configuration Page m Front panel menus a Front panel Info button troubleshooting and job reporting Requires the Extended Features option User Manual 1 3 1 Introduction Information roadmap Phaser 560 Color Laser Printer User Manual Includes information on setting up using and caring for the
143. ng the Quick Collate option 5 8 Previewing with Check Print 5 11 Image Smoothing 5 14 Automatic tray switching 5 14 Getting job information 5 15 Working with color 5 16 Color corrections making the best selection 5 17 Deciding which color correction to use 5 18 Color correction descriptions 5 20 Special considerations 5 24 Printing and using the color sampler charts 5 25 Caring for Your Printer Overview 6 1 User replaceable components 6 2 When to replace components 6 3 Consumable life information 6 4 Replacing the components 6 5 Toner cartridges 6 5 Imaging unit 6 6 Fuser 6 7 Fuser Roll 6 8 Transfer kit 6 9 Main Charge Grid 6 10 Occasional cleaning 6 11 Cleaning the paper pick and paper feed rollers 6 12 Cleaning other rollers 6 16 Cleaning the sensor 6 16 Repacking the printer 6 18 User Manual X Troubleshooting If you need help 7 1 Receiving email update notices 7 2 Using the automated fax systems 7 3 Symptoms and solutions 7 4 Diagnostic tools 7 4 Maintaining print quality 7 6 Printing hints 7 21 Improving print speed 7 22 PostScript printing errors 7 26 Printed colors are not what you expected 7 29 Selecting page sizes in Windows applications 7 33 Fonts printing incorrectly from Windows 7 35 Sharing the printer on a network 7 36 Startup page prints even though it is disabled 7 37 Media hints and tips 7 38 Clearing amediajam 7 39 Using the Front Panel Front panel 8 1 Front panel indicator
144. nly with a downloadable utility file You can view sample output of four of the color correction modes at the bottom of the Startup Page Refer to page 8 8 for instructions on printing the Startup Page Note Ifyour printer is on a network and you have changed the front panel settings make sure that you tell other users on the network The front panel printer settings affect all prints made with non Tektronix drivers 4 24 Phaser 560 Color Laser Printer Output Order Printing Basics This option lets you specify whether your document prints face up or face down in the printer s output tray You can select it either in one of the supported drivers Output Order option Output Face Up option or in the printer s front panel Output Order inthe Printer Defaults menu Output Order Face Up m Pages are output so that the first page is on the bottom Driver selection Check the Output Face Up box on or select Face Up depending on the driver you are using Output Order Face Down m Pages are output face down in numerical order m Driver selection Uncheck the Output Face Up box or select Face Down depending on the driver you are using Hints y When printing on transparencies the printer always prints your document face up v If you are using the Quick Collate option make sure you select Output Face Down or uncheck the Output Face Up box depending on the driver you are using v Output order for prints from the M
145. nnecting these optional peripheral devices m Phaser Copystation To set up and connect the Phaser Copystation to your printer refer to Chapter 2 of the Phaser Copystation User Manual Required SCSI ID numbers are 5 and 6 Refer to Phaser Copystation accessory on page 9 9 for ordering information m External SCSI harddisk Provides additional storage for downloadable fonts or for printer collation with the Extended Features option You can connect one or more SCSI external hard disks to the printer available SCSI ID numbers are 0 1 2 3 and 4 Refer to SCSI hard disk on page 9 10 for ordering information Make sure that all SCSI devices are turned off before plugging or unplugging any cables User Manual 2 19 2 Getting Set Up Turning on the printer After you have connected all the interface cables you are ready to connect the power cord and turn on the printer Caution To protect your printer from a power surge make sure that the power switch on the printer is in the off position before plugging in the cord 1 Plug the power cord into the printer and into a grounded outlet 2 Turn on the power to any peripherals you have connected i e a SCSI disk or Phaser Copystation 3 Wait about 10 seconds then turn on the printer 9698 16 2 20 Phaser 560 Color Laser Printer Getting Set Up 2 What happens at power up Note Both status indicators power and error on the printer s fr
146. nsparency or Letter and Legal sized media For ordering information refer to Supplies and accessories on page 9 2 User Manual 9 9 9 Supplies Accessories and Expanding Your Printing System PhaserPrint for UNIX For printing in UNIX environments Tektronix offers PhaserPrint for UNIX software which provides fast raster file and screen copy printing to Tektronix color printers PhaserPrint for UNIX software also provides a graphical user interface for push button control of Tektronix printer features PhaserPrint for UNIX software works with the workstation s native spooling system to print PostScript files and convert raster files to PostScript from the Sun Raster Format SRF xwd SGI RGB and other formats The printer s CD ROM contains a demonstration copy of the PhaserPrint for UNIX software and an on line instruction guide in the phaserpr unx directory Refer to Printing from a workstation on page 4 18 for more information Note To order PhaserPrint for UNIX software use Tektronix order number 4690F 20 SCSI hard disk You can attach a Tektronix approved external SCSI hard disk order number Z350DSK to the printer s SCSI port You can connect one or more external SCSI hard disks to the printer for additional font storage Contact Technical Support for recommended SCSI disk drives 9 10 Phaser 560 Color Laser Printer Chapter 10 Regulatory Information and Specifications Canadian EMC Electromagne
147. nstalled in the Phaser 560 Utilities folder inside the PhaserTools folder m Select Setscreen On to enable setscreen operations m Select Setscreen Off to disable setscreen operations At the prompt Save PostScript output as you are asked for a file name for saving printer output Use either the default name given in the edit box or type a new name Click Save to send the file to the printer If no output is returned by the printer the LaserWriter Utility displays a dialog box click OK to continue User Manual 7 31 7 Troubleshooting PC and workstation users 1 Follow the instructions starting on page 3 1 to install the utility files from either the printer s CD ROM or the software diskettes 2 Locate the installed files in the PHSR560 subdirectory inside the PHSRTOOL directory on your computer s hard disk 3 Use one of the following files m Select SCREENON PS to enable setscreen operations m Select SCRENOFFPS to disable setscreen operations 4 Use one of the following methods to send a file to the printer m PCusers Use the DOS COPY command or the Copy command in Windows 3 1 File Manager to send the file to the printer m Workstation users Send the file to the printer as you would any PostScript file 7 32 Phaser 560 Color Laser Printer Troubleshooting 7 Selecting page sizes in Windows applications In some Windows applications you can select printer page sizes in a Print Setup dialog box acce
148. nstructions UNIX workstations For UNIX environments Tektronix offers the optional PhaserPrint for UNIX software which offers driver selectable printer options and provides fast raster file and screen copy printing to Tektronix color printers 4 18 Phaser 560 Color Laser Printer Printing Basics 4 PhaserPrint for UNIX software is available for these workstations Workstation Operating System Sun SunOS 4 1 3 Solaris 2 X SGI IRIX 5 2 5 3 6 X HP 9000 700 800 HPUX 9 0 5 10 X IBM RS 6000 AIX 3 2 4 X DECstation Ultrix 4 0 4 4 DEC Alpha OSF 1 3 0 and 3 2 PhaserPrint for UNIX software works with the workstation s native spooling system to print PostScript files and convert raster files to PostScript from these formats Sun Raster Format SRF BMP Microsoft Windows xwd PCX Paintbrush SGI RGB PBM Portable Bitmap HP Starbase TIFF baseline with these extensions CCITT Bi level Encoding m LZW compression m Pack Bits compression m JPEG compression The printer s CD ROM contains a demonstration copy of PhaserPrint for UNIX software and an on line instruction guide in the UNIX UNIXDEMO directory If you would like to purchase a licensed version of PhaserPrint software contact your dealer local Tektronix office or in the United States call 1 800 835 6100 For more information m World Wide Web If you have access to the Internet you can view selected topics on the
149. nted from the Multi Purpose Feeder Multi Purpose Feeder 3 5 x 10 in 8 5 x 11 in T Tektronix Card Stock Coated Paper Minimum Tektronix Envelopes label size Fabric Transfer 10 or larger 8 5 x 11 in J 9698 93 Selecting a media type You can select a media type in the printer s front panel or in a supported printer driver User Manual 4 33 4 Printing Basics Media trays The printer is shipped with a PAPER tray either Letter Paper U S or A4 Paper Metric depending on the order option Optional trays either Letter Transparency A4 Transparency or Legal Paper are also available Letter A4 Legal Paper Paper 9698 94 4 34 Phaser 560 Color Laser Printer Printing Basics 4 Hints v For the best print quality load only paper in the PAPER tray and transparencies in the TRANSPARENCY tray v If you have the Lower Tray Assembly installed insert the TRANSPARENCY tray only into the upper A or middle B tray slots for the most reliable media picking y When printing a large number of sheets of paper or transparency use the media specific trays for best reliability v When using specialty media always use the Multi Purpose Feeder D Selecting
150. nter you have check the printer s startup page for Extended Features Yes or No 7 The Finish Installation dialog box contains instructions for completing the printer software setup click Next 8 In the Installation Completed dialog box click Finish Go on to the setup instructions refer to the next page User Manual 3 9 3 Installing Printer Software Tektronix Driver for Windows 3 1 Setup instructions If you selected Easy Installation or if you selected the Tektronix Driver for Windows 3 1 in the Custom Installation continue with the following instructions 1 Open the Windows Control Panel 2 Open the Printers dialog box 3 Under Installed Printers select your Phaser 560 printer click Connect m Tek Phaser 560 TekColor Ext Extended Features option m Tek Phaser 560 TekColor standard printer configuration 4 Select the printer s port click OK 3 10 Phaser 560 Color Laser Printer Installing Printer Software 3 AdobePS 3 Driver for Windows 3 1 Setup instructions If you selected the AdobePS 3 Driver for Windows 3 1 in the Custom Installation continue with the following instructions 1 In the Adobe installer click Read or Skip in the README WRI dialog box to start the installation 2 Click Continue in the PostScript Printer Driver Setup dialog box Files are copied to your computer 3 Click the Restart Windows button in the dialog box that appears 4 After Windows rest
151. nto popular network configurations All ports and protocols are simultaneously active allowing the printer to be used in mixed environments 9 8 Phaser 560 Color Laser Printer Supplies Accessories and Expanding Your Printing System 9 Phaser Copystation accessory The Phaser Copystation accessory adds easy to use walk up color copying capability to the Phaser 560 Color Laser Printer The Copystation s front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness To use a Phaser Copystation with the Phaser 560 printer your printer requires the following memory upgrades m 16 MbyteSIMM total 24 Mbytes Letter size copies m 32 MbyteSIMM total 40 Mbytes Legal size copies Note To order a Phaser Copystation use Tektronix order number 4540 For instructions on connecting a Phaser Copystation to your printer or printer network and for operating instructions refer to the Phaser Copystation User Manual Lower Tray Assembly The Lower Tray Assembly adds two more media trays to your printer each tray with a 250 sheet capacity This transforms the printer into a high volume printing solution for networked environments Multiple tray printing capability is especially useful if you commonly print on both paper and tra
152. nual 8 7 8 Using the Front Panel Printing Help Pages The printer has several Help Pageshat you can print to learn more about the printer Consumables Page Provides a test pattern to diagnose and correct print quality problems Includes a gauge for each consumable showing Remaining Demonstration Page Provides a colorful way of learning more about the printer while demonstrating its printing quality Prints in the currently selected print quality and color correction modes Startup Page Lists the number of pages printed installed interface ports software version numbers installed RAM memory the number of fonts and other useful information Automatically prints at power up unless disabled in the front panel refer to Enabling and disabling the Startup Page on page 8 10 Configuration Page Lists general information on printer settings and how the printer is configured Standard or Extended Features Includes the copy count for each of the consumables Useful for network installation and troubleshooting Service Print 1 Provides diagnostic pages for users and service technicians to correct print quality problems Service Print 2 Provides diagnostic pages for service technicians RGB Sampler Prints Prints a sample of colors in the RGB red green and blue color model 12 pages CMYK Sampler Prints Prints a sample of colors in the CMYK cyan magenta yellow and black color model 18 pages Menu Map P
153. ny excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If necessary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage S Protective ground earth terminal Use caution Refer to the manual s for information A WARNING If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused This product is certified under IEC 825 as a Class 1 Laser Product WARNING For your protection do not defeat any interlocks CAUTION This product utilizes a laser Use of control or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure Do not open covers and do not repair yourself Refer servicing to qualified personnel When you operate this equipment the socket outlet should be near the equipment and be easily accessible DANGER CAUTION Invisible laser radiation Invisible laser radiation when open and interlock when open and defeated interlocks defeated AVOID DIRECT AVOID DIRECT EXPOSURE TO BEAM EXPOSURE TO BEAM PELIGRO VARNING Cuando se abre y se Osynlig
154. oftware problems such as CorelDRAW and QuarkXPress If you have a fax machine and a touch tone voice telephone you can order a HAL catalog listing all of the information offered by HAL You may call HAL or EuroHAL from anywhere in the world The fax systems are available 24 hours a day seven days a week Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents some in English and some in other European languages If a local version of the document you want is available EuroHAL will send it in your language Otherwise it will send English documents Country Numbers Austria Belgium Denmark 00 44 1908 681839 Finland Holland Italy Norway Switzerland France 0800 90 81 86 Germany 0130 819 220 Spain 07 44 1908 681839 Sweden 009 44 1908 681839 UK 01908 681839 Other countries 44 1908 681839 where is your country s International Access Code User Manual 7 3 7 Troubleshooting Symptoms and solutions Diagnostic tools The printer provides several tools for diagnosing and solving various types of problems these tools include the following Found in the Help Pagemenu accessed from the front panel these help Consumables Page you diagnose print quality problems for example if a user replaceable component such as a toner cartridge needs to be replaced Included on the Consumables Page is the Remaining gauge
155. on of the printer appears on the desktop Close the Chooser User Manual 3 21 3 Installing Printer Software Workstation software Downloadable printer utility files Note Refer to the on line manuals on the printer s CD ROM for more information on printing from a workstation These utility files on the printer s CD ROM and diskettes can be used with UNIX and VMS workstations they let you set up your spooling system to select the following E Print quality mode m Color correction mode m Default tray m Other printer features UNIX workstation users can access utility files in any of the following ways m If your system includes a CD ROM drive install the files from the printer s CD ROM Look in the bin directory for workstation specific files Mount the printer s PC diskette 1 and copy the files to your workstation s hard drive Access the Tektronix anonymous ftp site on the Internet at ftp tek com Download utility files from the Tektronix Bulletin Board Service BBS refer to page 7 1 Access the Tektronix World Wide Web server on the Internet http www tek com Color_Printers Home page ftp ftp tek com bbs lt platform gt 560 Utility files m Access sample scripts that are available on line refer to page 7 1 for information PhaserPrint for UNIX software demo Optional PhaserPrint for UNIX software provides m Driver selectable printer options m Fast raster file printing to Tektronix color printers m Fa
156. on to use 5 18 Color printers and computer display screens produce color differently Printers use the subtractive primaries CMYK cyan magenta yellow and black and produce color when light is reflected off the paper Computers use the additive primaries RGB red green blue with a light emitting CRT screen The printer and the computer screen each have a different range of possible colors they can produce with some overlap between them Software application packages specify color in different ways for example as CMYK or RGB or they may give you a choice Get to know your applications so you can work more efficiently The TekColor color correction options are available for a finer degree of control over color Since no single color correction option can address all uses refer to the following table for the description that best fits your printing situation and try the suggested color correction Phaser 560 Color Laser Printer Color correction solutions Printing Beyond the Basics 5 Printing objective or problem Color correction to use General purpose printing Automatic Turn off all color corrections None Using PANTONE Colors Brightest most vibrant colors Overhead transparency presentations Vivid Color Blue colors are printing too purple Colors are washed out or faded Colors should match computer display screen Colors are too dark Simulate Display Colors should matc
157. onents are replaceable Cleaning is only necessary if you experience frequent media jams see Cleaning the paper pick and paper feed rollers on page 6 12 These are the replaceable components for the printer 1 2 Transfer Kit transfer roller waste bin Imaging Kit Imaging Unit and filter Fuser Roll Fuser Toner Cartridges Main Charge Grid 6 2 Phaser 560 Color Laser Printer gt 5 9698 22 Caring for Your Printer 6 When to replace components When the printer s front panel indicates that a component needs to be replaced make sure that you have replacements on hand The printer may continue to print until the component is completely used up for the toner and Fuser Roll the printer stops until you replace them The Imaging Unit and Fuser continue to print Printer component Front panel message Average life Order number TONER CARTRIDGES lt color gt low Black 016 1536 00 Change the color toner soon ee pages CMY Cyan 016 1537 00 Magenta 016 1538 00 Stopped Replace lt color gt bce sai Yellow 016 1539 00 Change the color toner now IMAGING UNIT Imaging Unit replace images 016 1523 00 Change the Imaging Unit soon 14 250 color pages 60 000 images or Change the Imaging Unit now 15 000 color pages Imaging Unit expired Fuser replace Change the Fuser soon 27 000 pages 110 Volt 016 1534 00 220 Volt 016 1535 00 Fuser expired Change the Fuser now 30
158. oner cartridge soon Front panel reports Stopped replace lt color gt Indicated color toner cartridge is empty Replace the indicated color toner cartridge now the printer stops until you replace the cartridge Consumables Page shows a single color a that is not uniform or Consumables Page shows a single color b with many vertical streaks both light and dark of slightly different density and non uniform color The toner cartridge is nearly empty Replace the color toner cartridge 7 8 Phaser 560 Color Laser Printer Troubleshooting 7 Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Consumables Page appears The color density is set incorrectly in Check the density setting by printing the faded in a single color the front panel Color Reference Page in the Calibrate Colorsmenu in the front panel Compare the settings to the examples on the Color or Density Samples and if necessary adjust the density in the front panel Refer to Controlling color density on page 5 2 The toner cartridge is wearing out Replace the color toner cartridge soon depending on the complexity of your prints you can continue to print up to 100 more pages A single color has a wide Toner cartridge is depleted Replace the color toner cartridge light vertical streak Service Print 1 shows small The color toner cart
159. ont panel light briefly Messages appear in the Liquid Crystal Display panel LCD The printer goes through a series of self tests The printer takes about 3 minutes to warm up and complete the self tests depending on the amount of memory installed gt e cS x 9008 43 After the self tests run successfully the printer prints a Startup Page and if the printer s copy count is between five and eight pages prints a Registration Page The Startup Page prints whenever you turn on or reset the printer You can disable the Startup Page using either the front panel menu refer to page 8 10 for instructions or a software utility file provided on the printer s CD ROM and the Tektronix World Wide Web site refer to Enabling and disabling the Startup Page for details When the printer is ready for operation When the power up sequence is complete the green indicator is on steady not blinking the amber indicator is off and the front panel message reads Ready User Manual 2 21 2 Getting Set Up Selecting a language for the front panel By default the front panel is set to display messages in English If the Kanji font SIMM is installed front panel messages display by default in Japanese Use the printer s front panel to change the default to any of these languages Spanish French German Italian English or Japanese 1 When the printer is on and the Ready message appears press the Menu bu
160. or more information on tabs and options Details For timeout settings and other options Set the Timeout settings Refer to Setting the timeouts on page 4 11 for instructions Under PostScript Timeout values leave Job Timeout set to 0 Set WaitTimeout to the default 240 4 minutes Setting it higher ensures that you will not lose a multi page job due to a timeout after the Transmission Retry alert message is displayed Paper For media options sizes types and source Graphics For graphics options Refer to the on line manuals on the printer s CD ROM for more information on host color correction Note Use the Print Quality selections in the Device Options tab instead of the Resolution Options in the Graphics tab Device Options For printer specific options color corrections Select Installed for the optional Lower Tray Assembly if your printer has this accessory You must make this selection for the optional media trays to be available under the Paper tab Refer to the on line manuals on the printer s CD ROM for more information on host color correction Phaser 560 Color Laser Printer Printing Basics 4 PostScript For PostScript related options Note The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on your computer screen and your job does not print
161. order Tektronix supplies for your Phaser 560 printer to guarantee the best print quality media feed reliability and trouble free printer performance Customizing your printer Tektronix offers upgrade and accessory kits to expand your printer s capabilities Refer to the information provided here or refer to the supplies information sheet that was shipped with the printer To order contact your local dealer or Tektronix office In the United States call Tektronix at 1 800 835 6100 User Manual 9 1 9 Supplies Accessories and Expanding Your Printing System Supplies and accessories Phaser 560 Printer Supplies Order number Description Supplies High Capacity 016 1536 00 Black Toner cartridges 016 1537 00 Cyan 016 1538 00 Magenta 016 1539 00 Yellow Fuser 016 1534 00 110 volt 016 1535 00 220 volt Fuser Roll 016 1556 00 Imaging Kit 016 1523 00 Transfer Kit 016 1533 00 Main Charge Grid 118 9070 02 Media Laser paper 016 1368 00 A Letter U S 500 sheets 016 1369 00 A4 Metric Letter 500 sheets Glossy Coated paper 016 1557 00 A Letter U S 100 sheets 100 Ib 150 g m 016 1558 00 A4 Metric Letter 100 sheets Fabric transfer 016 1637 00 A Letter U S 100 sheets Transparencies 016 1531 00 A Letter U S 50 sheets 016 1532 00 A4 Metric Letter 50 sheets 9 2 Phaser 560 Color Laser Printer Phaser 560 Accessories Supplies Accessories and Expanding Your Printing S
162. per 2nd Side as the media type This selection is specially formulated for this purpose choosing any other media type can reduce component life 1 Place the paper in the Multi Purpose f Feeder in this way StS The blank side is face up the side that has already been printed is 451234567 now face down m The top of the page enters the CN printer first 32564 07 2 First make these selections in the printer s front panel Default Tray Multi Purpose Listed in the Printer Defaults menu Media Type Paper 2nd Side Listed under Multi Purpose Feeder in the Printer Defaults menu Note For a multi page document print even numbered pages for Side 2 This selection is application specific 3 Then make this selection in a supported driver and send the print job Select the tray Multi Purpose Listed under Paper Source or Tray Tray Selection depending on the driver 4 Remove the printed paper from the output tray User Manual 4 57 Chapter Printing Beyond the Basics Beyond the basics of printing are the printer s special features that set it apart from other printers as well as more in depth information on using color and getting the best results m Special printing features Controlling color density Using the Quick Collate option Previewing with Check Print Image Smoothing Automatic tray switching Getting job information Working with color m
163. per use or connection to incompatible equipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or consumables d to repair a product or CRC that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or CRC e to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual or f to repair this product after the limit of its duty cycle of 100 000 monochrome pages per month and 25 000 color pages per month has been reached all service thereafter shall be billed on a time and material basis g to repair or replace CRCs that have been used beyond their stated capacities THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT AND ITS CUSTOMER REPLACEABLE COMPONENTS IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS AND CUSTOMER REPLACEABLE COMPONENTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF S
164. ple on the next page the density setting for each color is the default 0 Color Reference Page Cyan Magenta Yellow Black 9698 17 User Manual 5 3 5 Printing Beyond the Basics 7 Compare the printer s current density settings on the Color Reference Page with the samples on the Color Density Samples card found inside the back cover pocket of the Quick Reference Guide 9698 79 a Place the Color Reference Page on at least two sheets of clean white paper in a well lighted area b Align the hole in the cyan color density sample on the Color Density Samples over the cyan column on the Color Reference Page 9698 60 c Decide which block on the Color Reference Page most closely matches the density of the cyan sample on the Color Density Samples Make a note of the value 10 to 10 associated with that block you will need the value for Step 8 d Repeat Steps b and for each color 5 4 Phaser 560 Color Laser Printer Printing Beyond the Basics 5 Use the Calibrate Colormenu in the printer s front panel to adjust the density according to the numbers you recorded in Step 7 m In this example the current setting for cyan indicated by an asterisk is 1 m To change the setting press the left arrow button to decrease the color adjustment and the right arrow button to increase the color adjustment Refer to the table on page 5 7 for information on these settings Adj
165. pplies Accessories and Expanding Your Printing System Extended Features upgrade 9 6 In its standard configuration the Phaser 560 printer offers 8 Mbytes of RAM memory expandable to 72 Mbytes 17 fonts and PhaserLink software Tektronix online control of printer features and access to printer information through a standard web browser The Extended Features upgrade is especially suited for workgroups enhancing the printer s performance in the following ways m 2Z560FX Adds 22 Roman fonts for a total of 39 fonts adds 32 Mbytes of RAM for a total of 40 Mbytes Z560FJ Adds 2 Kanji fonts for a total of 17 Roman 2 Kanji fonts m Provides support for the Premium print quality mode m Provides 1200 x 1200 dpi resolution m Provides the Quick Collate feature allowing you to collate jobs in the printer m Provides the Check Print feature that lets you to preview the first page of a multi page job before printing the entire file m Adds support for the Phaser Copystation Note Ifyou are not sure which printer configuration you have print the startup page from the Help Pages menu in the front panel look for the entry for Extended Features Yes or No To order the Extended Features upgrade for a Phaser 560 printer use Tektronix order number Z560FX Roman fonts or Z560FJ Kanji fonts Phaser 560 Color Laser Printer Memory upgrade Supplies Accessories and Expanding Your Printing System 9 The Phaser 560 printer
166. printer has a Lower Tray Assembly installed you can easily run large jobs without having to replace media often 1 For automatic tray switching to work properly make sure that you have three of the same media trays 2 Load the same type and size media for example A4 paper in three identical media trays Install a tray in each of the trays slots in the printer 4 Select the media tray by type PAPER TRANSPARENCY or LEGAL in either the printer s front panel or the printer driver 5 14 Phaser 560 Color Laser Printer Getting job information Printing Beyond the Basics 5 The printer s front panel includes an Infobuttonthat provides the following information for a particular print job m Printer Name User Name Print Server Job Name IP Address of your printer To access this information follow these steps 1 Press the Infobutton on the front panel The printer displays the first message 2 Press More to view each of the subsequent messages Ready Info Menu E gt es x oe 2 9698 49 The Infobutton also provides important information when the printer requires user interaction Refer to Printer information on page 8 5 for details User Manual 5 15 5 Printing Beyond the Basics Working with color Whether you are producing color reports memos graphs charts overhead transparencies for presentations color handouts or design comps there are a few t
167. printer software setup click Next The Add Printer Wizard program is automatically launched In the Add Printer Wizard click Next in the opening dialog box Select your printer s connection either Local Printer or Network Printer and click Next In the Manufacturers Printers dialog box click Have Disk Type in the drive for the CD ROM or diskette and click OK Select your printer and click Next Tektronix Phaser 560 standard printer configuration Tektronix Phaser 560 Extended Extended Features option If you are not sure which version of the printer you have check the printer s startup page for Extended Features Yes or No Select the port your printer is connected to and click Next Enter a name for the printer and select the Phaser 560 as the default printer if desired and click Next Decide if you want to print a test page Yes or No and click Finish In the Installation Completed dialog box click Finish You may see a Restart Windows dialog box if the system needs to update some files Decide if you want to restart now or later and click OK Note See the Adobe PostScript Printer Driver User Guide on the printer s CD ROM USERGUIDE PDF for detailed information on the AdobePS 4 driver User Manual 3 3 3 Installing Printer Software Installing printer software for Windows NT 4 0 Note Ifyou are installing from floppy diskettes you may need more than one diskette depending on your Windows system
168. r m One or more straight and even vertical light or dark streaks in one color Print the Consumables Page from the front panel m Check the Remaining gauge Compare your output with the print quality examples in Maintaining print quality on page 7 6 to diagnose and correct the symptoms Print the Configuration Page from the front panel or access the front panel System Counts menu m Check the color toner Count compare the number to the component s average life refer to page 6 3 Replacing atoner 1 Remove the new toner cartridge from its packaging cartridge 2 Remove all tape and the protective sheet then remove the plastic shipping cover from the cartridge 3 Remove any media from the output tray 4 Open the printer s right side door remove the empty cartridge and discard it as normal office waste 5 Insert the new cartridge and close the printer s right side door Caution Because the printer keeps track of the toner usage when a new cartridge is installed after the front panel has reported lt color gt lowf you switch toner cartridges between printers the Remaining counts will not be correct User Manual 6 5 6 Caring for Your Printer 6 6 Imaging unit Front panel Imaging Unit replace Replace the Imaging Unit soon After the message appears the unit may still yield about 1 500 color messages pages depending on the complexity of your prints Imaging Unit expired Replace th
169. r you can manually select a media thickness for the most reliable paper picking The Media Thickness switch is only applicable for the Multi Purpose Feeder Follow these steps to adjust the media thickness 1 Open the left side door The blue Media Thickness switch is located on the paper feeder and has three settings a Thin b Medium c Thick 9698 24 2 Move the switch to the setting for the desired media Use the guidelines in the following table to determine which type of media requires which setting Thin Medium Thick Laser paper Laser paper Cover stock up to 176 g m 65 Ib 75 105 g m 109 150 g m 29 39 Ib 20 28 Ib 5 Tektronix Glossy coated Card stock Index up to 165 g m 90 Ib paper Tektronix Transparencies Tektronix Fabric Transfer Media Labels Envelopes For the best coverage when using heavy laser paper over 105 g m 28 Ib in the Multi Purpose Feeder select Card as the media type Note Ifyou experience frequent paper jams at the Multi Purpose Feeder move the media thickness switch to a thicker setting If you experience frequent double feed errors at the Multi Purpose Feeder move the media thickness switch to a thinner setting User Manual 4 41 4 Printing Basics Inserting the media For instructions on loading specific types of media refer to Loading specialty media in the Multi Purpose Feeder on page 4 44 1 Adjust the guides to the width
170. r Tray Selection depending on the driver Output Order Face Down Listed under Options or TekColor Options depending on the driver Making selections in the front panel Select the tray Upper Listed under Default Tray in the Printer Defaults menu Output Order Face Down Listed under Output Order in the Printer Defaults menu 4 Remove the printed paper from the output tray 4 54 Phaser 560 Color Laser Printer xs oF N RI 32564 08 Printing Basics 4 SIDE 2 1 Place the paper in the PAPER tray with the a Q side to be printed face down the side that gt has already been printed is now face up the top of the page is under the paper tray s hooks Insert the PAPER tray into the printer If you have a Lower Tray Assembly you can use any of the printer s media tray slots Upper Middle or Lower for these instructions use Upper Note Fora multi page document print odd numbered pages for Side 1 This selection is application specific 2 Select the tray and output order using either a a supported driver or b a supported driver or the printer s front panel then send the print job a Making selections in the driver Select the tray Upper Listed under Paper Source or Tray Selection depending on the driver Output Order Face Up Listed under Options or TekColor Options depending on the driver a Making selections in the front panel Select the tray Upper Listed under Default Tray in the Pr
171. rWriter Utility does not work AppleTalk The LaserWriter Utility cannot be used if the printer is connected to a print server See your system administrator to temporarily remove the printer from the print server to download any of the PostScript utility files 7 36 Phaser 560 Color Laser Printer Troubleshooting 7 Startup page prints even though it is disabled The printer s power up self test can detect problems that do not necessarily make the printer completely inoperable Examples of these non fatal errors include faulty printer ports and some memory failures If the printer detects a non fatal error at power up the startup page prints even if you have disabled it In this case the page contains one or more of the error messages listed in the following table Depending on your needs you may not need to call for service immediately Error messages on the startup page Message Description Parallel Port failed I O Card failed SCSI Port failed The named port is not working The other ports can still be used DRAM SIMM x failed One of the memory SIMMs is not working In this message x indicates the number of the SIMM that failed Since the printer s base memory is still working the printer can still be used but throughput may suffer Extended SIMM failed The Extended Features SIMM is not working The printer can be used but no access to CheckPrint Quick Collate and Copystation no access to the
172. ray Automatically selects the media type defined in the printer s front panel Multi Purpose Manual Feed Allows you to select any of the following media types to do this select MP Manual Feed Media in the Print Options dialog box m Paper Card or Envelope m Paper 2nd Side Label a Transparency a Fabric Transfer Coated Paper Note Duplex printing Paper 2nd Side is supported for laser bond paper Using other media for double sided printing can shorten component life Phaser 560 Color Laser Printer Printing Basics 4 Using the Phaser 560 GX printer driver Note Refer to the on line manuals on the printer s CD ROM for details on using the Phaser 560 GX printer driver Printing with a desktop printer If you are using QuickDraw GX applications do one of the following m Select any desktop printer in the Print dialog box m Drag a document onto a desktop printer icon The application corresponding to the document opens prints the document and then quits If you are using non QuickDraw GX applications do one of the following m Print to the default desktop printer with the Print command from the File menu m Drag a document onto a desktop printer icon The application corresponding to the document opens displays the Print dialog box and waits for you to click Print After printing the document the application quits Selecting printing options Most of the commands in the Printing menu are standard QuickDr
173. ray 4 36 loading the transparency tray 4 38 loading transparencies 2 15 loading trays 2 15 Multi Purpose Feeder 4 44 sizes 4 31 trays ordering 9 3 media hints and tips 4 35 transparencies 4 39 troubleshooting 7 38 media jams avoiding 7 18 clearing 7 39 Jam at A 7 40 JamatB 7 41 JamatC 7 42 JamatD 7 44 Jam atE 7 46 Jam at Multi Purpose 7 46 troubleshooting 7 7 media thickness switch 4 41 User Manual Index 5 media trays description 4 34 loading 2 12 ordering 9 3 memory advantages of upgrading 9 7 order numbers 9 7 menu map 8 7 Microsoft Windows NT PostScript printer driver updating 4 8 moving the printer 6 18 MSDS toner 10 5 multiple copies collating 5 8 Multi Purpose Feeder card stock loading 4 46 double sided printing 4 56 envelopes 4 48 fabric transfer 4 52 glossy coated paper loading 4 46 labels 4 50 letterhead 4 45 limit indicator 4 42 loading media 2 13 setting media thickness 4 41 specialty media 4 33 using 4 40 N network connections ordering 9 8 rear panel ports 2 18 network printing 7 36 networking PhaserShare connecting 2 18 ordering 9 5 No Color Correction description 5 20 Index 6 Phaser 560 Color Laser Printer 0 operating mode front panel 8 2 options ordering 9 9 ordering cables and adapters 9 4 part numbers and descriptions 9 4 ordering supplies 9 2 overview of software installation Macintosh 3 16 Windows 3 1 3 8 Windows 95 3 2 Windows NT 3 51 3 6 Windows NT 4 0 3 4
174. re page 3 18 Click on the icon of the LaserWriter 8 printer driver on the left side of the Chooser Click on the Zone for your printer See your network administrator if you have questions Select your printer from the list of printers on the right side of the Chooser If it is not in the list check your hardware connections and which zone you have selected in the Chooser Click Setup Click on the PPD for your printer TKPH5601 PPD Standard configuration TKP560P1 PPD Extended Features option Click Select Close the Chooser Check the Startup Page for your printer s configuration information Phaser 560 Color Laser Printer Installing Printer Software 3 Setting up the Phaser 560 GX printer driver Refer to the on line manual on the printer s CD ROM 1 Select Chooser from the Apple menu after installing the printer s software page 3 18 2 Click on the icon of the Phaser 560 GX printer driver on the left side of the Chooser 3 Click on the Zone for your printer See your network administrator if you have questions 4 Select your printer from the list of printers on the right side of the Chooser If it is not in the list check your hardware connections and which zone you have selected in the Chooser 5 In the Connect via field s pop up menu select your printer s communication method AppleTalk Standard network connection Servers Shared desktop printer Click Create to create a desktop printer An ic
175. ridge is damaged Replace the color toner cartridge repeating light or dark spots in a single color User Manual 7 9 7 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution A single color shows a light repeating horizontal line The roller in the toner cartridge has a slight impression after long storage To fix the problem m Run 20 30 prints The impression will disappear with continued time and use To avoid the problem Occasionally or a day or two before installing a new toner cartridge rotate the gear on the end of the cartridge by at least a quarter turn Front panel reports Imaging unit replace The Imaging Unit is wearing out Replace the Imaging Unit soon Front panel reports Imaging unit expired The Imaging Unit is worn out Replace the Imaging Unit now although it continues to function the print quality is affected Prints are missing fine line detail The Imaging Unit is worn out Replace the Imaging Unit Dark color spots and dark or light streaks appear in all colors The Imaging Unit is worn out Replace the Imaging Unit Consumables Page shows a straight thin and even light vertical line in all colors The photosensitive belt inside the Imaging Unit is scratched Replace the Imaging Unit 7 10 Phaser 560 Color Laser Printer Troub
176. rovides a graphical view of the front panel menus Before calling the Customer Support Hotline always print this page it contains useful diagnostic information 8 8 Phaser 560 Color Laser Printer Using the Front Panel To print any of the front panel s Help Pagesfollow these steps 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages Dogg lt gt Menu e x 5 B E E Press the Menu button to enter the Help Pages mnenu Press the left lt or right arrow pbutton until the printer displays the name of the page you want to print These are the selections Consumables Page Demonstration Page Startup Page Configuration Page Service Print 1 Service Print 2 RGB Sampler Prints CMYK Sampler Prints Menu Map 4 Press the Printbutton to print the desired page User Manual 8 8 9 8 Using the Front Panel Enabling and disabling the Startup Page You can enable and disable printing of the Startup Page in three ways m Ona PC send a PostScript language utility file to the printer For more information refer to the topics on the printer s CD ROM or the Tektronix World Wide Web site m Ona Macintosh use the LaserWriter utility to download a utility file m Through the printer s front panel according to the following instructions 1 While the Ready message is displayed press the Menu bu
177. rs support See Printing the Color Sampler Charts on the CD ROM or use PhaserLink software to print sampler charts from your web browser PANTONE Sampler The PANTONE Color Lookup Table for the Phaser 560 printer User Manual 5 25 5 Printing Beyond the Basics 5 26 The color chart you print and use depends on how the application you are using selects color Refer to the application s documentation for information on color selection then print one or more of the color charts listed in the table below Color sampler chart files Color sampler Number of Macintosh file name PC file name chart printed pages CMYK colors 18 CMYK Sampler CMYK PS RGB colors 12 RGB Sampler RGB PS HSB colors 12 HSB Sampler HSB PS PANTONE Colors 46 PANTONE Phaser 560 ps PANT560 PS PANTONE Phaser 560 pdf PANT560 PDF The color sampler charts are made up of areas of color with each color s components listed below it Each color sampler chart is several pages long they are printed in panels that can be connected to form a wall chart or placed in a binder for easy reference Phaser 560 Color Laser Printer 9698 118 Chapter Overview Caring for Your Printer To ensure the best print quality and the most reliable printer operation follow these simple guidelines m Always use high quality paper and only Tektronix brand Transparencies Glossy Coated paper a
178. s In the protected mode users still have access to print the Consumables Page Configuration Page Startup Page and Demonstration Page In the protected mode you can still access the full menu structure through a combination of front panel button pushes An unlock utility file can also be downloaded to the printer to unlock the front panel menu for user viewing To learn more about locking and unlocking the front panel menus refer to the topics on the printer s CD ROM or the Tektronix World Wide Web site or call the Tektronix Customer Support Hotline at 1 800 835 6100 from 6 00 am to 5 00 pm PST Use the following key sequence to access the entire menu when the front panel is locked m Press and hold down the Menu button and press the gm button The Help Pagesmenu in the front panel menu includes a front panel menu map Refer to Front panel menu map on page 8 7 For instructions on printing the menu map refer to Printing Help Pages on page 8 8 8 6 Phaser 560 Color Laser Printer Front panel menu map Press Help Pages i lt gt Menu g gt q t Calibrate Colors Exit lt gt Menu g L Consumables Report Exit lt gt Menu g TekColor Correction Exit lt oo Menu B gt G Print Quality Exit lt gt Menu g bal Printer Defaults Exit lt gt Menu B gt
179. s showing the approximate remaining life for the toner cartridges Imaging Unit Fuser Fuser Roll and Transfer Kit Found in the Help Pagesienu accessed from the front panel This page provides useful information for installation and troubleshooting Configuration Page i Included on the Configuration Page is the Copy Count for each of the E consumables Allows you to use a standard web browser to view printer status control PhaserLink TTC printer configuration view consumable information and link to online RENE ANALOG documentation via the World Wide Web mape minsie i ta Note To use PhaserLink software the printer must be connected to a network SORE SE running TCP IP Refer to PhaserShare Status Software User Manual for complete details Automatically appear to reflect a condition requiring user intervention Front panel status messages and The Consumables Repomtenu provides Remaininigformation on the consumables Info Button Ready jb e LE m lex The Infobutton provides useful diagnostic information suggestions and brief 5 H H explanations when the printer experiences a problem 7 4 Phaser 560 Color Laser Printer Troubleshooting 7 Troubleshooting print quality quick reference table Describes printing problems by symptom including an example then lists the possible causes and solutions Especially useful for determining when
180. s 7 8 locating a media jam 7 39 mediajams 7 7 replace imaging unit 7 10 replace toners 7 8 waiting for media 7 8 fuser ordering 9 2 replacing 6 7 troubleshooting 7 13 fuser roll average life 6 3 diagnosing print quality symptoms 7 13 ordering 9 2 replacing 6 8 User Manual Index 3 G general purpose printing 5 20 getting help online services 7 2 phone numbers 7 1 getting the best results 7 30 glossy paper loading Multi Purpose Feeder 4 46 ordering 9 2 H HAL automated fax system 7 3 telephone number and instructions 7 3 halftone screens 7 30 hard disk turning on the power 2 20 hard disk SCSIID 2 19 Help Pages Consumables Page 7 4 menu map 8 7 printing 8 8 service prints 8 8 startup page 2 21 HP GL using 4 29 HSB color sampler chart printing 5 25 HSB utility file 5 26 idle mode front panel 8 2 image area 4 31 size and position 7 18 image shifts 7 18 Image Smoothing 5 14 imaging unit average life 6 3 installing 2 12 ordering 9 2 replacing 6 6 troubleshooting 7 10 Index 4 Phaser 560 Color Laser Printer improving print speed 7 22 indicators at power up 2 21 blinking 7 7 descriptions 8 1 error troubleshooting 7 7 power 7 17 information access PhaserLink 1 3 initial setup installing printer software 3 1 installing toner cartridges 2 8 loading media 2 12 installation imaging unit 2 12 inventory 2 2 Lower Tray Assembly 2 7 printer software 3 1 printer software Macintosh 3 18 printer
181. s 8 1 Front panel buttons 8 2 Two line display 8 4 Printer information 8 5 Protected mode for the front panel menu 8 6 Front panel menu map 8 7 Printing Help Pages 8 8 Enabling and disabling the Startup Page 8 10 Phaser 560 Color Laser Printer 10 Supplies Accessories and Expanding Your Printing System Tektronix Printer and Tektronix supplies Made For Each Other 9 1 Customizing your printer 9 1 Supplies and accessories 9 2 Interface cables and adapters 9 4 Expanding your printing system 9 5 Upgrade kits 9 5 Extended Features upgrade 9 6 Memory upgrade 9 7 PhaserShare network cards 9 8 Phaser Copystation accessory 9 9 Lower Tray Assembly 9 9 PhaserPrint for UNIX 9 10 SCSI hard disk 9 10 Regulatory Information and Specifications Canadian EMC Electromagnetic Compatibility regulatory standards 10 1 Declaration of conformity for 220 230 VAC equipment 10 2 FCC Class B device for 100 120 VAC equipment 10 3 Material Safety Data Sheets 10 4 MSDS for Toner 10 5 Specifications 10 7 Index User Manual xi Chapter Introduction Features The Phaser 560 Color Laser Printer provides fast high quality color printing on plain paper and specialty media plus the ease of operation and high performance you expect from a color laser printer Some of its features include Feature Description High quality Crisp 600 dots per inch dpi printing with high definition screening produces bright colors and clean text suit
182. s to Frequently Asked Questions available at Tektronix web site http www tek com Color_Printers userdoc introduction html PhaserShare manuals Contain complete information on setting up and using the PhaserShare network ports Phaser Copystation User Manual Includes information for setting up and using the Copystation with your printer Optional items User Manual 1 5 Chapter Getting Set Up At a glance Installation of your printer involves these tasks 1 Note Setting up the printer Putting all the pieces together unpacking the printer and accessories installing the optional Lower Tray Assembly or the optional Phaser Copystation loading the media tray s and installing the toner cartridges Connecting power and interface cables Selecting a language for the front panel Installing printer software on your computer Refer to page 3 1 for complete instructions To add a SCSI hard disk to your printer see Adding a hard disk for font storage on the printer s CD ROM or the Tektronix World Wide Web site http www tek com Color Printers User Manual 2 1 2 Getting Set Up Setting up the printer What you get with your printer The printer and its accessories are shipped in a single box If you ordered an optional Lower Tray Assembly or Phaser Copystation each is shipped separately 2 2 The following items are shipped with the printer y 2 10 11 Quick Start In
183. set Resets the count for a user replaceable component Phaser 560 Color Laser Printer Using the Front Panel 8 Mode Front Panel Buttons 2 3 4 Check Print Reprint Cancel Continue Driver Reprints the first page of Cancels the current print Completes the current print selection the print job Refer to job job page 5 11 for detailed information Diagnostics Info Printer Provides printer information detects an when pressed Refer to error and page 8 5 for detailed stops information More Displays more information about the nature of the error Standby Wake Up Energy Star Pressing any key activates the warm up process eventually bringing the printer to Conserving the Ready state energy User Manual 8 3 8 4 8 Using the Front Panel Two line display The two lines of the display have the following functions Line a m Displays status messages such as Ready and Printing m Displays operation errors and warnings such as lt color gt low m Displays the names of menus and parameters you can set Line b Displays button labels such as lt for previous and fer next for moving through selections in a given menu Menu for access to amenu of selections and Printand OK to make selections a Ready as b Info Menu gt x T EE 1 2 3 4 9698 50 For a roadmap to the front panel menu selections turn to Front panel menu map on page 8 7 Phaser 560 Co
184. ssed from the File menu If you use a Print Setup dialog box to select the Phaser 560 printer from your application some page sizes may not be visible in the list If the Phaser 560 printer page size you want to use is not visible in the list do the following Windows 3 1 1 From the Main window open the Control Panel and double click the Printers icon 2 Inthe Printers dialog box select Phaser 560 in the list of printers 3 Click the Setup button 4 In the Setup dialog box select the page size you want and click OK 5 Return to your application If you open the Print Setup dialog box again from within your application the page size selection may be blank The page size you just selected in the driver is still selected it is just not visible in the list 6 Print as usual Note Ifyou open the Print Setup dialog box from within an application and the page size selection is blank the blank represents the page size last selected from the printer driver through the Control Panel You can leave the page size selection blank and print as usual or you can select a page size from the list User Manual 7 33 7 Troubleshooting 7 34 Windows 95 1 Click the Start icon in the taskbar on your screen a menu appears 2 Move the cursor over Settings another menu appears 3 In the menu click Printers the Printers window appears 4 In the Printers window select the Phaser 560 printer icon then select Properties from th
185. st screen copy printing to Tektronix color printers Note The printer s CD ROM contains a demonstration copy of the PhaserPrint for UNIX software and an on line instruction guide in the UNIXDEMO directory For order information refer to page 9 10 3 22 Phaser 560 Color Laser Printer Chapter Printing Basics You can print to your printer from Windows based PCs personal computers Macintosh computers and workstations Make sure that your printer is set up with the appropriate interface port refer to Connecting the printer on page 2 18 If you haven t already installed the printer s software refer to Installing Printer Software on page 3 1 for instructions before continuing Refer to the following topics for specific information m Printing from aPC on page 4 1 m Printing from a Macintosh on page 4 12 m Printing from a workstation on page 4 18 Note Refer to the on line manuals on the printer s CD ROM for information on Printing from DOS Printing from a PC You can print from a PC with or without a printer driver The supported drivers allow you to select printing features right from your computer Refer to page 4 2 for a reference table of printing features and to page 4 20 for detailed information Without a supported driver you can make some printing selections from the printer s front panel Refer to page 4 21 for a list of front panel selections and to page 8 1 for instructions on
186. stallation Instructions Phaser 560 Color Laser Printer User Manual Phaser 560 printer CD ROM and diskettes Registration card and license agreement Quick Reference Guide and Color Density Samples Supplies information sheet Power cord Parallel cable adapter Optional PhaserShare software manuals and diskettes Four starter toner cartridges black cyan magenta and yellow Media Phaser 560 Color Laser Printer Getting Set Up 2 2 3 User Manual 2 Getting Set Up Optional accessories 1 Lower Tray Assembly PAPER tray and TRANSPARENCY tray 2 Phaser Copystation 3 SCSI hard disk 9698 03 2 4 Phaser 560 Color Laser Printer Getting Set Up 2 Registering your printer By registering your printer with Tektronix you are validating the product warranty and ensuring that you will be sent information about upgrades service and accessories as it becomes available Register your printer using one of these methods or In the accessories box From the printer A customer registration card is included At power up the printer automatically with the printer produces a Registration Page if Letter size paper is loaded and the printer s page count is 6 7 or 8 1 Fill out the customer registration card that is appropriate for you U S or international versions 2 Mail the registration form to Tektronix User Manual 2 5 2 Getting Set Up Removing the packing material 1 Remove the plas
187. t the scratches appear only on the printed image eventually dark vertical scratches appear on the unprinted portion of the page The Fuser is wearing out Replace the Fuser depending on your quality needs you can continue to print until the dark vertical lines appear A piece of the printed image is missing and reappears out of place approximately 129 mm 5 in down on the page The Fuser s internal roller is not being consistently oiled or The Fuser s internal roller is contaminated with toner particles m Print 5 10 pages of blank pages to clean the roller If you still see the problem m Replace the Fuser Roll If you still see the problem m Replace the Fuser Media frequently wraps around the Fuser The Fuser Roll is worn out m Replace the Fuser Roll Light vertical streaks appear in all colors most easily visible in yellow The Main Charge Grid is dirty Replace the Main Charge Grid Complete instructions are packaged with the Main Charge Grid Refer to Supplies and accessories on page 9 2 for ordering information User Manual 7 13 7 Troubleshooting Troubleshooting and print quality quick reference cont d Symptom Possible Causes Solution Dark and wavy vertical The Main Charge Grid is dirty streaks appear in all colors most easily visible in yellow Replace the Main Charge Grid Complete instructions are package
188. t the image you are printing is smaller than the size of the selected media for example when printing on envelopes User Manual 7 21 7 Troubleshooting Improving print speed 7 22 There are different ways to improve print speed such as by upgrading to EtherTalk on a Macintosh to Novell NetWare on a PC or to TCP IP ona workstation For more information request a document catalog from HAL or EuroHAL the Tektronix automated fax systems Refer to page 7 3 for instructions on using these systems Relative port speed Ethernet and Token Ring are the fastest ports followed by the parallel port the LocalTalk port then the serial port Fastest print time The total print time depends on the following Image complexity Image size Type of port used and network traffic Printer s memory configuration Print quality mode selected Color correction mode selected If Image Smoothing is activated Number of non resident fonts used Of these elements only the time contributed by the printer s paper marking speed the time it takes the printer to put the toner on the paper once it has received the processed image is predictable the others can vary greatly depending on your system configuration and the type of image you are printing However the Phaser 560 printer s PostScript interpreter combines very fast image processing and communication with sophisticated memory management to keep the total print time to a minimum For
189. talling Printer Software Packaged with your printer are a CD ROM and a set of diskettes that contain the software you need to use the printer Included are automatic installer applications drivers printer description files PPDs color sampler charts utility files and user documentation m For PC platforms turn to page 3 1 m For Macintosh platforms turn to page 3 16 For workstations turn to page 3 22 PC Windows software Overview These are the basic steps for software installation Make a note of this information and refer to it during the on screen installation procedure 1 What is your printer s configuration Look on the printer s Startup Page Extended Features No Phaser 560 Base version Extended Features Yes Phaser 560 Extended version 2 To which port is your printer connected User Manual 3 1 3 Installing Printer Software Installing printer software for Windows 95 Note Ifyou are installing from floppy diskettes you may need more than one diskette depending on your Windows system Keep all of the printer s diskettes handy during the installation and insert each diskette when you are prompted by the installation program 1 Insert either the printer s CD ROM or the Windows Disk 1 into the appropriate drive on your computer 2 Click the Start icon in the taskbar and select Run 3 Type in the drive for the CD ROM or diskette type SETUP EXE and click OK 4 Click Next in the
190. tart Windows dialog box if the system needs to update some files Decide if you want to restart now or later and click OK User Manual 3 5 3 Installing Printer Software Installing printer software for Windows NT 3 51 Note Ifyou are installing from floppy diskettes you may need more than one diskette depending on your Windows system Keep all of the printer s diskettes handy during the installation and insert each diskette when you are prompted by the installation program 1 Insert either the printer s CD ROM or the Windows Disk 1 into the appropriate drive on your computer 2 Select Run from the File menu 3 Type in the drive for the CD ROM or diskette type SETUP EXE and click OK 4 Click Next in the two introduction screens in the Installer 5 In the Select Installation Type dialog box select either Easy Installation or Custom Installation and click Next Easy Install Custom Install The following files are copied to your 1 In the Driver Installation dialog box select from the following hard disk options QuarkXPress PDF m Drivers PPDs installs an application specific printer installs driver files and printer description files description file QuarkXPress PDF m PhaserPrint Plug in for Photoshop installs an application specific printer description file installs an application specific plug in if PhaserPrint Plug in for Photoshop the application if found installs an application specific plug in if
191. the Print button Use the Consumables Page to note the remaining life of the components and to analyze print quality and determine what action to take Refer to Maintaining print quality on page 7 6 for detailed information Configuration Page Phaser 560 CONFIGURATION PAGE Copy Count for each of the following To Print m Imaging Unit 1 Press the Menu button on the front panel m Transfer Roller 2 Press Menu again to access the Fuser Help Pages menu Fuser Roll 3 Press an arrow button lt or gt to scroll through the selections until Confi i P rs Average Coverage onfiguration Page appears m Toner each color has its own 4 Press the Print button 6 4 Phaser 560 Color Laser Printer Replacing the components Caring for Your Printer 6 This section describes the basic steps for removing and installing the replaceable components Detailed illustrated instructions are shipped with each of the replaceable components Toner cartridges Front panel lt color gt low Replace the designated color toner cartridge soon messages After the message appears the cartridge may still Stopped replace lt color gt yield about 700 pages depending on the complexity of your prints Replace the cartridge now it is empty and the printer stops until you replace the cartridge Diagnosing print m Uneven streaky or mottled color quality m Faded or missing color in a single colo
192. the application if m Samplers found installs color sampler charts and a fonts 2 Click Next sampler 3 In the Custom Install Select Utilities dialog box select from the following options m Printer Utilities installs utility files for selecting printer features m Network Utilities installs utility files for using the printer on a network Samplers installs color sampler charts and a fonts sampler Use the default Destination Directory or click Browse 4 Click Next 5 Files are copied to your hard disk 3 6 Phaser 560 Color Laser Printer 10 11 12 13 14 Installing Printer Software The Finish Installation dialog box contains instructions for completing the printer software setup click Next The Print Manager opens automatically From the Printer menu select Create Printer In the Create Printer dialog box under Driver select Other Type in the drive for the printer s CD ROM or diskette click OK In the Select Driver dialog box under Printer Driver select your Phaser 560 printer and click OK Tektronix Phaser 560 Extended Extended Features option Tektronix Phaser 560 standard printer configuration If you are not sure which version of the printer you have check the printer s startup page for Extended Features Yes or No In the Create Printer dialog box fill in the other fields as desired then click OK Select options in the PostScript Printer Setup dialog box and click
193. the fastest printing speed refer to Using simple color conversions on page 5 23 Phaser 560 Color Laser Printer Troubleshooting 7 The printer s optimum image processing throughput via a dedicated Ethernet connection is faster than the other ports Actual throughput will generally be somewhat affected by network traffic image complexity color correction and memory configuration For details on the printer s paper marking speed see Specifications on page 10 7 If you tried to print a document with bitmapped images but are dissatisfied with the speed of the output here are some suggestions All users m When you use any color correction option other than None your printer can take longer to process bitmapped images Select color corrections from the supported drivers with downloadable utility files or from the printer s front panel see page 4 24 for instructions m The Fast Color print quality option prints faster than any of the other modes Select print quality modes from the supported drivers with downloadable utility files or from the printer s front panel See page 4 23 for details on the print quality modes Macintosh and Windows users m Ifyou are using Adobe Photoshop you can print using the Tektronix PhaserPrint plug in to improve the image data transfer time from your Macintosh to the printer For instructions on installing and using the plug in refer to the printer s CD ROM and World Wid
194. the print time of bitmapped raster images by improving the image transfer time from the computer to the printer and by improving the image processing time in the printer This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers When this box is checked the Compress Bitmaps option is unavailable grayed out Click OK to return to the Options dialog box In the Options dialog box click the Printer Features button to see the Tektronix Printer Features dialog box Make color correction print quality and other selections as desired Use the MP Manual Feed Media menu to select specialty media or double sided printing Click OK to return to the Options dialog box 7 Click OK to return to the dialog box that lists your printer s name across the top Make the following printing selections Paper Source Paper Size Orientation Copies Note You may want to set the number of copies from your application because the number of copies in the Setup dialog box remains the same until you change it again Also if you are printing multiple pages make sure that the Transmission Retry described on page 4 11 is set for at least 600 seconds 10 minutes User Manual 4 9 4 Printing Basics Using the Adobe PostScript driver for Windows 3 1 To select printing options follow these steps 1 2 4 10 From the Control Panel double click the Printers icon In the Printers dialog
195. tic Compatibility regulatory standards This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limits applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le ministere des Communications du Canada User Manual 10 1 10 Regulatory Information and Specifications Declaration of conformity for 220 230 VAC equipment 10 2 Tektronix Inc Color Printing and Imaging Division P O Box 1000 Wilsonville Oregon 97070 1000 U S A declares under our sole responsibility that the product Phaser 560 Z560A to which this declaration relates is in conformity with the following standard s or other normative document s For the Safety of Information Technology Equipment including EC EN60950 1992 Electrical Business Equipment For the Limits and methods of measurement of radio Interference EC EN55022 1992 characteristics of Information Technology Equipment For the Part 3 Limits Section 2 Limitations of harmonic current EC EN61000 3 2 1995 emissions equipment input current lt 16A per phase For the Part 3 Limits Section 3 Limitation of voltage fluctuations EC EN61000 3 3 1994 and flicker in low voltage supply syste
196. tic bag from the printer 2 Remove any adhesive tape that holds the printer s doors shut Note Save all packing material in case moving or subsequent shipment is necessary 2 6 Phaser 560 Color Laser Printer Getting Set Up 2 Installing the optional Lower Tray Assembly An optional Lower Tray Assembly is available with the printer it provides two additional media trays in addition to the standard media tray and the multi purpose feeder Follow these steps to install the Lower Tray Assembly Warning The printer weighs about 43 kg 94 lbs and the Lower Tray Assembly weighs about 14 kg 31 lbs Observe standard precautions for lifting heavy objects The printer is not permanently attached to the Lower Tray Assembly When you move the printer move the pieces separately moving the printer incorrectly may damage it and may cause personal injury 1 Place the Lower Tray Assembly on a solid level table or cart you have selected for your printer 2 Place the printer on top of the Lower Tray Assembly Always keep the printer upright 3 Make sure that the front and back alignment pins fit in the holes in the base of the printer 9698 04 User Manual 2 7 2 Getting Set Up Installing the toner cartridges Note The toner cartridges that are shipped with the printer are starter cartridges They are installed the same as High Capacity cartridges the only difference is that starter cartridg
197. tray Remove the adhesive tape that holds the output tray against the printer gently lower it to its operating position 9698 10 Insert the Quick Reference Guide Remove the Phaser 560 Color Laser Printer Quick Reference Guide from the accessories box and insert it into the document holder on the side of the printer 32564 34 User Manual 2 11 2 Getting Set Up Adding paper or transparencies The printer is shipped with a PAPER tray either A Letter size or A4 size installed Remove the PAPER tray 1 Pull the tray out of the printer s right side 9698 11 2 Remove all the packaging materials from inside the tray refer to the instruction sheet attached to the tray 2 12 Phaser 560 Color Laser Printer Getting Set Up 2 Types and sizes of media trays The printer uses five unique media trays as well as the multi purpose feeder for any media type Tray Media Type Size A Letter Paper standard 8 5 x 11 in A Letter Transparency optional A4 Paper optional 210 x 297 mm A4 Transparency optional Legal Paper optional 8 5 x 14 in 216 x 356 mm Multi Purpose Paper standard 3 5 x 10 in to 8 5 x 14 in Feeder Transparency 8 5 x 11 in 210 x 297 mm Specialty media 3 5 x 10 in to 8 5 x 14 in 89 x 254 mm to 216 x 356 mm Note For the best print quality make sure that you load the correct media each tray is designed and labeled for only Paper or
198. tton The printer displays the first item in the menu Help Pages cD lt gt Menu ox eo J a FA A L 2 Using the left arrow lt or right arrow pbuttons scroll through the selections until the following message appears Printer Defaults es lt 000 gt Menu _ t A fF E 3 Press the Menu button to access the printer defaults settings 8 10 Phaser 560 Color Laser Printer Using the Front Panel 8 4 Using the left arrow lt or right arrow pbuttons scroll through the selections until the following message appears lt gt Menu C5 x Se oe 5 Press theMenu button to access the Startup Page settings Startup Page ca 6 Press the right arrow pbutton once for the following message A e 8 E 7 Press the OK button to disable printing of the Startup Page e Startup Page disabled gt gt x OK lt 5 To return to the top level of the menu press the xi button until the printer displays the Ready message User Manual 8 11 Chapter Supplies Accessories and Expanding Your Printing System Tektronix Printer and eoeironix supplies Made For Each Other Tektronix supplies are developed and tested as a total system printer user replaceable components and media These system components work together to produce consistent high quality color images Always
199. tton You see this message Help Pages lt gt Menu Pressing the left arrow button lt scrolls backward through the selections pressing the right arrow button pscrolls forward through the selections and Menu enters the currently displayed menu Using the left lt or right arrow buttons scroll through the selections until you see this message Language Menu Press the Menu button to enter the language selection menu You see this message Language English lt gt OK where the asterisk indicates the currently selected language Press the right arrow button until the display shows the language you want from these selections Language English Language Espanol Language Frangais Language Deutch Language Italiano Language Japanese Press OK to select the language Press the Exit button until Ready is displayed in the selected language 2 22 Phaser 560 Color Laser Printer Getting Set Up 2 Making a demonstration print You can print a Demonstration Page to check that your printer is set up and operating correctly 1 When the printer is on and the Ready message appears press the Menu button You see this message Help Pages lt gt Menu 2 Press the Menu button You see this message Consumables Page lt gt Print 3 Using the left lt or right gt arrow buttons scroll through the selections until you see this message
200. u Check Print See Printer Defaults Menu m Enabled page 5 11 Check Print Menu m Disabled Check Print Timeout Printer Defaults Menu m 5Min Check Print Timeout Menu Factory default setting Available with the Lower Tray Assembly Available with the Extended Features option Phaser 560 Color Laser Printer Print quality modes Printing Basics 4 Mode Resolution Printing speed Description dots per inch pages per minute Fast Monochrome 600 x 600 dpi 14 ppm m Fastest grayscale printing m Recommended for documents containing large amounts of black text Fast Color 600 x 600 dpi 5 ppm Fastest full color output m When printing raster image data or color graphics this mode provides excellent output using CMY toners Not recommended for documents containing large amounts of black text Presentation 600 x 600 dpi Color Smoothest and brightest large area fills 4 ppm Useful for printing paper copies of overhead Monochrome presentations 14 ppm Standard 600 x 600 dpi Color General purpose mode for full color printing 4 ppm Monochrome 14 ppm Premium 1200 x 1200 dpi Color Requires the Extended Features option 2 ppm including a minimum of 24 Mbytes of memory Monochrome m Highest quality color prints 7 ppm m Near photographic detail m f you select Premium mode but the printer does not have the Extended Features option and sufficient memory installed prints are made in Standard
201. uct Color Printing and Imaging Division Tektronix Incorporated 10 4 Phaser 560 Color Laser Printer Regulatory Information and Specifications 10 MSDS for Toner Section 1 Product Identification Trade NamesTektronix Part Number Black Toner Cartridge 016 1536 00 Cyan Toner Cartridge 016 1537 00 Magenta Toner Cartridge 016 1538 00 Yellow Toner Cartridge 016 1539 00 Product Use Tektronix Phaser 560 printers Section 2 Information On Ingredients Ingredients Toners are a proprietary blend of pigments and resins encased in a sturdy housing Section 3 Hazards Identification ROUTES OF EXPOSURE Toner powders are encased in a cartridge housing and are not accessible unless cartridge is forcibly broken POTENTIAL HEALTH EFFECTS Health effects from this product are expected to be very low when product is used as intended Immediate Effects Inhalation Minimum irritation to respiratory tract as for any non toxic dust Skin Expected to be low hazard to skin when used as intended Eye May cause mild irritation Ingestion Not an expected route of exposure Chronic Effects None known or expected Section 4 First Aid Measures Inhalation Unlikely route of exposure In the event of exposure remove person to fresh air Seek medical attention if symptoms occur Eyes Contact unlikely If any particles get into eye flush thoroughly with water Seek medical attention if symptoms occur Skin Wash thorough
202. ulate Display 5 21 SWOP Press 5 22 Use Printer Setting 5 23 Vivid Color blue 5 21 color density controlling 5 2 samples 5 4 Color Density Samples ordering 9 3 using 5 4 Color Reference Page diagnostic tools 7 5 printing 5 2 color sampler charts 5 25 Commercial Press color correction description 5 22 components installing toner cartridges 2 8 ordering 9 2 replacing 6 2 configuration page 7 4 connecting power 2 20 connections parallel cables 2 19 power 2 20 consumables average life 6 3 ensuring print quality 6 3 ordering 9 2 Consumables Page printing 8 8 troubleshooting 7 6 controlling color density 5 2 diagnosing 7 9 instructions 5 2 Index 2 Phaser 560 Color Laser Printer Copystation SCSIID 2 19 correcting printed colors 5 17 Custom Install option software 3 16 D declaration of conformity 10 2 demonstration page 2 23 printing 8 8 desktop printers QuickDraw GX printing from 4 17 diagnosing print quality 7 4 display colors simulating 5 21 DOS printing from 4 1 double sided printing 4 54 drivers using Adobe PostScript driver Windows 3 1 4 10 Windows 95 4 4 PostScript driver for Windows NT 3 5 4 8 PostScript driver for Windows NT 4 0 4 6 Tektronix driver for Windows 3 1 4 9 duplex printing using the Multi Purpose Feeder 4 56 using the paper tray 4 54 E Easy Install option software 3 16 enabling and disabling the startup page 8 10 Energy Star front panel menu map 8 7 resetting the timeout 2 24
203. ulti Purpose Feeder is always face up User Manual 4 25 4 4 Printing Basics Fonts Note For general information on fonts request a document catalog from HAL or EuroHAL the Tektronix automated fax systems Refer to page 7 3 for information on using these systems Resident typefaces PostScript The printer accepts Adobe Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 and a variety of user defined fonts To extend font capability the printer supports a SCSI connected external hard disk for storage of additional fonts Refer to the topics on the printer s CD ROM or on the Tektronix World Wide Web site for more information The printer s standard configuration is shipped with a set of 17 resident fonts Courier Courier Bold Courier Oblique Courier Bold Oblique Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique Times Roman Times Bold Times Italic Times Bold Italic Symbol 2 wu Bo A 9480 59 4 26 Phaser 560 Color Laser Printer Printing Basics 4 Additional fonts can be added to a Phaser 560 printer The Extended Features option includes these 39 fonts Refer to Upgrade kits on page 9 5 for ordering information Courier Courier Bold Courier Oblique Courier Bold Oblique ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi IT
204. unt The available adjustment range is limited so that no single color exceeds the 10 value limit Adjust each color Controls the color density for m Press the Menu button SSS rae Menu each color independently Color Reference Page Prints a sample of the current m Press the Print button Sood See Print density setting and a range of settings for each color Adjust lt color gt Enters the menu to calibratea m Press the Menu button oe Sas Menu single color Adjust lt color gt 0 Calibrates the indicated color m To lighten this color toner press the left Sear ed OK arrow button the number decrements in 1 point steps then press the ox button m To darken this color toner press the right arrow button the number increments in 1 point steps then press the ox button Reset adjustments Resets the color calibration to Press the Menu button then press the papal ame Menu the default settings Confirm button An asterisk on the front panel selection indicates the current setting User Manual 5 7 5 Printing Beyond the Basics Using the Quick Collate option The Quick Collate option in the supported drivers performs document collation in the printer This is faster than the Collate option that exists in some applications because applications send each page to the printer in sequence as many times as necessary to provide the requested number of copies With the printer s Quick Collate option the job is sent only once and
205. uration Page If not ask your network administrator 5 For Name of printer on that machine type in one of the following use capital letters PS for PostScript AUTO for automatic selection 6 Click OK to complete the installation 3 12 Phaser 560 Color Laser Printer Installing Printer Software 3 AppleTalk connection Note Windows NT 3 5 and 3 51 include network software called Services for Macintosh AppleTalk and TCP IP print services for TCP IP lpr print services Refer to your Windows NT manual for instructions on installing this network software After this software is loaded follow these steps Select Create a new printer in the Print Manager select the appropriate printer driver Select Other in the Print to field of the Printer Properties dialog box Select AppleTalk Printing Devices for Available Print Monitors click OK ep pP Double click on the appropriate zone if there are multiple AppleTalk zones Select your Tektronix printer and click OK 5 At the prompt Do you want to capture this AppleTalk Printing Device click No Note Clicking Yes hides the printer from regular Macintosh users forcing them to use NT Server as a spooler as long as NT Server allows sharing of this printer 6 Click OK to complete the installation User Manual 3 13 3 Installing Printer Software Setting up the printer on a network Windows NT 4 0 To add or update the driver on a Windows NT 4 0 Server or Workstation P
206. ust cyan 1 ca lt gt OK bx ra 5 8 B 4 9008 User Manual 5 5 5 Printing Beyond the Basics 9 After changing the density setting for any or all of the colors reprint the Color Reference Page which shows the following The dashed line enclosure reflects the changes you made to the settings In this example the density for each color is set to a different value Color Reference Page Cyan Magenta Yellow Black 9698 18 10 When you finish adjusting the colors press the button until the front panel displays Ready 5 6 Phaser 560 Color Laser Printer Printing Beyond the Basics 5 The following table shows the selections available in the Calibrate Colors menu along with a brief explanation of each function Calibrate Colors menu selections Menu item What it does How it works Adjust light dark Lightens or darkens all toner m Press the Menu button Sea ame Menu colors Lighter Darker 0 Lightens or darkens all toner m To lighten colors press the left arrow Sve DENEA OK colors button the number decrements in 5 1 point steps then press the oK button The current Light Dark setting point steps p reflects the average value of m To darken colors press the right arrow the four separate density button the number increments in 1 point settings Each increment steps then press the ox button adjusts all four density values up or down the same amo
207. ystem 9 Accessories Order Number Description 436 0282 01 A Letter paper tray 436 0283 01 A4 paper tray 436 0284 01 A Letter transparency tray 436 0285 01 A4 transparency tray 436 0314 00 Legal paper tray 118 9536 00 Output tray 4676FTA Lower Tray Assembly includes one A Letter paper tray and one A Letter transparency tray order Option 01 for metric trays 352 1066 00 Documentation holder 4540 Phaser Copystation printer accessory 065 0566 00 Repackaging kit 650 3572 00 Rebanding kit Manuals 070 9698 00 Phaser 560 Color Laser Printer User Manual order Option L1 L2 L3 or L4 for French Italian German Spanish manuals respectively 063 2564 00 Phaser 560 Color Laser Printer Quick Reference Guide order Option L1 L2 L3 or L4 for French Italian German Spanish manuals respectively 063 2844 00 Phaser 560 Color Density Samples 070 9538 01 PhaserShare Network Cards and Software System Administrator User Manual 070 9539 01 PhaserShare Status Software User Manual Printer software 063 1613 00 Phaser 560 Printer Software diskettes 063 2563 00 Phaser 560 printer CD ROM Cleaning supplies 006 7824 01 Pre soaked alcohol cleaning wipes packet of 10 User Manual 9 3 9 Supplies Accessories and Expanding Your Printing System Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer Contact your dealer for other cables

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