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Siemens 300Series Telephone User Manual

1. aju Feature Access Codes A 3 Privacy Privacy Cancel Saved Number Redial Speaker Call Fixed One Way Speaker Call One Way Speaker Call One Way Broad cast Station Hunt Group To prevent hunting e To allow hunting To set up a destination To clear a destination 2 iS TUV 8 B EE BIE ENE 9 4 ROLMphone 300 600 Series User Guide Station Speed Dialing To set up a station speed code on a non display phone To dial a station speed code System Hold System Speed Dialing First List System Speed Dialing Second List Trace Call Universal Night Answer DEF E LJ Feature Access Codes A 5 6 ROLMphone 300 600 Series User Guide Appendix Help Introduction This section presents some simple procedures that may help you correct problems with ROLMphone 300 600 series telephones If you try these steps without success call your system administrator or the appropriate service personnel Help B 1 Self Test The Self Test should be the initial step in troubleshooting problems with ROLMphone 300 600 series telephones The purpose
2. 2 9 Using the Speaker sise castes es eee 5 2 11 Using the Speakerphone 2 12 Voice Transmission 2 13 Muting the 2 14 Open Listening is ec ik sos as ear Sa as ea GS 2 14 Hold eae ne 2 15 Putting Call on 1 2 15 When Your Party Puts You on Hold 2 16 Holdon Hold sited og Ik UR 2 16 Private Hold sic ei eek 2 16 Transfer whos eth at hb aha betas aha He AA She 2 18 Connect hag ke ee deh He eS yee whee BAe es 2 20 Using Your Mailbox eierens eee eee 2 21 Changing Your Telephone s Ring Tone 2 22 Chapter 3 Making 3 1 Bridged Call RA spe aa 3 1 Busy Overtide oc esi he ste hd eet eee eee 3 3 Busy Standby Queuing 0 3 4 Callback Request 3 5 i irea s ands e led sated nics 3 7 Picking Up Calls to Add to Conferences 3 10 Consultation Sete et eee E 3 12 Direct Station Select DSS 3 14 Direct Trunk S lect oeaan bac cae oS 3 17 Intercom amp 459 2 0
3. 1 8 CTI Headset Combo Option 1 9 Keyboard Expansion Option KEO 1 10 Figures vi vii ROLMphone 300 600 Series User Guide Tables Table 1 1 Line Key Status Light Flash Rates 1 16 Tables viii ix ROLMphone 300 600 Series User Guide How Use This Guide This guide explains how to use the many features of your ROLMphone 300 600 series telephone Be sure to read Chapter 1 Introduction and Chapter 2 Using Your Phone which explain the basic features of your telephone Then look through the rest of the book and read about the additional features you want to use You don t have to know all about your telephone in order to use any given feature Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 The Introduction presents information that may be helpful before you begin using your telephone It explains the telephone models and options available in the ROLMphone 300 600 series the basic features of your telephone where to go for assistance and how to get started using this guide Using Your Telephone explains how to make and answer calls It also describes the difference between internal and external calls and briefly explains the features that can be used with them Chapter 2 also describes how to use a speaker a speakerphone the Hold Transfer Connect and Mailbox keys and how to change a telephone s ring ton
4. 3 18 BUZZ A ia ah ehh eas 3 18 Community Com Group 3 19 Community Com Group Speaker 3 20 Dedicated Intercom 3 21 Last Number Redial 3 22 Mailbox Reminder 3 23 PAGING fhe Sie bani bn RRS Ge ak Poe tes CRs 3 24 Repertory Dialing 3 25 iii ROLMphone 300 600 Series User Guide Saved Number 1 3 28 Speaker Calls i sec0 get 3 30 Fixed One Way Speaker 3 30 One Way Speaker 3 31 One Way Broadcast Speaker Call 3 32 Two Way Speaker 3 33 Speaker Call 3 35 Station Speed Dialing 3 36 System Speed 1 3 40 Trunk Queuing 2 4 42 i eee tebe ene Vee ee Ge eat 3 41 Trunk Callback 3 41 Trunk Standby 3 42 Chapter 4 Answering Calls 4 1 Reminder Messages and Notifications Displaying and ATISWELING Ws Hen pees EOE 4
5. Dye ee ae ee 7 8 PIN Authorization Features 7 12 Follow Me Forwarding 7 13 Forced Authorization 7 15 Remote Authorization 7 16 Class of Service Changeover 7 18 Trace cies bevels tok tee Acta ng webcams aie 7 19 Appendix A Feature Access Codes 1 Feature Access Codes r orrori 0 cece cece tence een eee 1 Appendix 1 B 1 Introd cton VR A tet B 1 Self Test sta Wale ARS AE B 2 Begin the Self Test 0 2 04 Sidwell eee B 2 Evaluate the Self Test Results B 2 Other Problems 2 0 cece eee eee eee eee eee B 2 GIOSSAFY ate ed a A G 1 ndek ops cee tyne dee EG ach Glee LS eh ees I 1 v ROLMphone 300 600 Series User Guide Figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 ROLMphone 312L 624SL Telephones 1 1 ROLMphone 312L Telephone 1 2 ROLMphone 624SL Telephone 1 3 Option Module Bays and KEO Connector 1 4 Plugging a Headset into HRO 1 6 Electret Headset Option 1 7 Analog Adapter Option
6. You will hear the confirmation tone followed by the internal dial tone Dial the extension or dial 9 and the outside number to which you want your calls to be forwarded You will hear the confirmation tone Hang up Get a dial tone Dial 5 7 Dial your PIN You will hear the confirmation tone followed by the internal dial tone Dial 9 1 You will hear the confirmation tone Hang up 7 14 ROLMphone 300 600 Series User Guide Note For more information see Variable Forwarding on page 5 2 Forced Authorization With the Forced Authorization feature the system will prompt you to enter a personal identification number PIN to authorize you to call an outside number from a telephone with limited calling capabilities Forced Authorization remains in effect only until you hang up When you make another external call the system will prompt you for your PIN again Whether you are required forced to enter your PIN to make an external call depends on the class of service of the telephone you are using the number you have dialed and the route the communications server uses to connect you with a trunk outside line To call an gt Geta dial tone outside number when a PIN is Dial 9 and the outside number required Listen for the confirmation tone followed by the external dial tone gt Dial your PIN You will hear the confirmation tone Note You can also dial your PIN before you di
7. D The delay is normally configured as two seconds but check with your system administrator to determine the length of time it is set for in your system You can enter multiple delays in a repdial sequence but each delay takes up 3 characters of the 22 allowed Note Version 6 2 and higher require you to press the Transfer key which operates like Flash in previous releases as the first element to of some repdial feature access codes when you are setting them up This is necessary with features where you start out with a call on your line such as Automatic Privacy to turn it off Bad Line Reporting Park and Privacy It alerts the communications server that a command is to be issued from the key pad Earlier releases do not require this use of Transfer with repdials If unsure of what to do set up your repdial without Transfer and if that doesn t work redo it with Transfer For a list of feature access codes see Appendix A Feature Access Codes Making Calls 3 25 If you press a repdial key while you are call Version 6 0 and 6 1 will place the first party on consultation hold before dialing To return to the first party press the Connect key To setupa Press the Program key The Program status repdial key light turns on If you have a display telephone PRESS FEATURE KEY OR DIAL CODE is displayed Press the repdial R key you want to set up If you have a display telephone REPDIAL is dis
8. Managerial Features 7 7 Removing Yourself from a Hunt Group If you want to prevent hunt group calls from advancing to your phone you can use the No Hunt feature to remove your phone from the group Hunt group calls will then skip your phone and advance to the next phone in the group This has no effect on calls placed directly to your phone unless it is in Do Not Disturb mode See Do Not Disturb on page 6 1 If all members of a station hunt group remove themselves hunting will not occur All but one of the members of a pilot hunt group can remove themselves If the last remaining member tries to leave the hunt group he or she will receive an error tone Setup To set up your Geta dial tone station hunt destination for gt Dial 90 the first time You will hear the confirmation tone followed by the dial tone If you have a display phone STATION HUNT is displayed lt gt Dial the primary extension of the member to whom you want to advance calls You will hear the confirmation tone If you have a display phone STATION HUNT and your destination are displayed Hang up Join your hunt group as described on page 7 10 7 8 ROLMphone 300 600 Series User Guide To change your gt station hunt destination Remove your phone from the hunt group as described on page 7 10 Verify that both the member who is your current destination and the one who will become your new destination have also
9. You may also have other lines on your phone You can use both the primary line and these other lines to make calls Your lines may also appear as lines called multiple line appearances on other people s phones Each person with an appearance of the line on his or her telephone has equal access to the line Also a call can be placed on hold at one telephone then retrieved at another telephone on which that same line appears See Hold on page 2 15 for more information If you have a multiple line appearance on your telephone you will need to know how to tell if that line is in use Your telephone tells you about the status of a line through the line key s status light See Status Lights on page 1 16 for more information Introduction 1 11 Use the key pad on your telephone just as you would any standard telephone key pad for dialing telephone numbers You can also use your key pad to access system features available to your telephone for which you do not have feature keys See Feature Access Codes on page 1 15 for more information Display The display at the top of the RP312L RP612L RP612SL RP624L and RP624SL models provides call information such as the extension calling you and if configured to do so the caller s name It also lets you scroll through messages and notifications waiting in your mailbox and provides information you ll find useful as you set up and use Siemens features So
10. 2 Connect feature 1 14 2 20 CONNECT key 1 14 2 20 Consultation feature 3 12 consultation hold 3 12 COS class of service 1 13 CTI Headset Combo Option 1 9 CTl Headset Option 1 4 D D key DSS 3 14 Data Communications Option DCO 1 4 1 5 Dedicated Intercom INT key 3 21 Index 1 1 delay in repdial sequence 3 25 Delayed Call Forwarding on Busy feature 5 9 dial pad See key pad dialtone 1 18 2 2 dialing phone calls 2 5 Direct Station Select DSS feature 3 14 Direct Trunk Select feature 3 17 access code 2 display 1 12 DND key Do Not Disturb 6 1 Do Not Disturb feature 6 1 DTS key Direct Trunk Select 3 17 E Electret Headset Option 1 4 1 7 extensions dialing 2 5 external calls 2 8 features used with 2 9 Repertory Dialing 3 25 Station Speed Dialing 3 36 System Speed Dialing 3 40 F faceplate 1 11 feature access codes 1 15 A 1 Account Number 1 Bad Line Reporting A 1 Busy Override 1 Buzz A l Callback Request A 1 Changing Ring Tone 1 Class of Service Changeover 2 Community Com Group Speaker Call 2 Conference 2 Direct Trunk Select 2 Fixed Forwarding 2 Fixed One Way Speaker Call 4 Group Pickup 3 Last Number Redial A 3 Mailbox 3 One Way Broadcast Speaker Call 4 One Way Speaker Call 4 PIN Authorization A 3 Privacy 4 Private Hold 3 Repertory Dialing 3 25 Saved Number Redial A 4 Station Hunt Group 4 Stat
11. To make an gt Geta dial tone announcement Dial the paging access code for all zones or for the one you want Listen for a confirmation tone State your message Press the line key to hang up If you hang up the handset the noise of the handset being put down is heard over the paging system 3 24 ROLMphone 300 600 Series User Guide Repertory Dialing Repdial The Repertory Dialing feature lets you set up each repdial R key on your faceplate for one touch dialing of an extension an outside number a feature access code or a combination of numbers and feature access codes For example you can set up a repdial key to dial a frequently called telephone number together with the account number to which you always want to charge such calls You might set up another repdial key to forward incoming calls to the same number every time The dialing sequence saved in a repdial key may include up to 22 characters You can also press a feature key which counts as three characters as part of the sequence For example you might enter your PhoneMail extension and then press the Mute key as the next part of the sequence This would prevent office noise from interrupting your PhoneMail messages On Version 6 2 and higher you can press the Hold key once to enter a time delay into a repdial sequence For example a delay may be needed to process a call placed through a specialized common carrier On display phones a delay appears as a
12. access gt Dial the member s com code Note com group call overrides Forwarding and on Version 6 2 and higher Do Not Disturb mode See Forwarding on page 5 1 and Do Not Disturb on page 6 1 Making Calls 3 19 Community Com Group Speaker Call Community Com Group Speaker Call lets you make a two way call to the speaker of another telephone in your community com group by dialing a short code instead of an extension If the party you are calling does not have a speakerphone they must pick up the handset to answer If the party being called picks up the handset the call is converted to a regular call If the party being called is busy you will receive a busy tone This feature is much like the Two Way Speaker Call feature except that the party you are calling must be a member of your community com group See Two Way Speaker Call on page 3 33 For more information about com groups see Community Com Group Call on page 3 19 To make a Press the Intercom INTRCOM key or get group speaker a dial tone and dial 6 ca Dial the member s com code You will hear the confirmation tone The other party s telephone will beep twice Begin speaking If the other party does not have a speakerphone they must pick up the handset to answer You and the other party will hear repeated intrusion tones until they pick up the handset or you hang up If you are a member
13. the display notifies you if the extension to which you are transferring the call is in Do Not Disturb mode If you do not have a display telephone and the extension is in the Do Not Disturb mode the communications server calls you back after you hang up When you answer you are connected with the original party 2 18 ROLMphone 300 600 Series User Guide To reconnect to Before hanging up press the Connect key the original call to rejoin the original call Using Your Phone 2 19 Connect The Connect key lets you e reconnect with a call placed on consultation hold e reconnect with a transferred call before the transfer is complete e alternate between two parties when you have one of them on consultation hold To reconnect with gt Press the Connect key acall 2 20 ROLMphone 300 600 Series User Guide Using Your Mailbox The Mailbox feature lets you leave reminder messages at internal extensions to alert them to call you back It also lets you receive and answer reminder messages and PhoneMail and ROLMfax notifications A reminder message that you leave on an internal call turns on the Mailbox status light on the other phone It also leaves a reminder message if the other phone has a display Messages and notifications that you receive from an internal call will turn on the status light beside your Mailbox key On display phones they also provide information about the call and on the number of messages and notificat
14. waiting or because the class of service of the phone to which the call was originally directed does not allow automatic queuing the caller will receive a busy tone If a call advances to the final member in the group that phone will continue ringing until the beginning member is idle and will then advance to the beginning member Linear Pattern In a linear pattern a call will advance from busy phones or from ringing phones with No Answer Advance until it reaches the phone set up as the last member in the group and will not advance after that to the phone set up as the first member 7 6 ROLMphone 300 600 Series User Guide For linear pattern pilot hunt group if all the members of the group are busy the call will then be placed in a system queue until one of the members becomes available If no queue has been set up at the communications server or if all queue positions are occupied the caller will receive a busy tone If a call advances to the final member in the group that phone will ring until it is answered Note On Version 6 3 and higher the final member in a linear pattern pilot hunt group can forward calls to any other call forwarding destination For a linear pattern station hunt group after the call has advanced to the last member and the last member is busy the caller will receive a busy tone However if a call advances to the last member and the last member is not busy that phone will ring until it is answered
15. 1 Reminder Messages and Notifications on Display Phones 4 2 Displaying Specific Kinds of Messages and Notifications 4 4 Reminder Messages and Notifications on Non Display Phones4 6 PICKUP Stews Gets Mier Stone eee 4 8 Group Pickups seb gab seh steed eek ead 4 8 Station Pickup 02 2 2 eee eee eee ee 4 9 Universal Night 4 10 Chapter 5 Moving Calls 5 1 Forwarding doc coped te hha a tet pete 5 1 Fixed Forwarding 5 1 Variable 5 2 Other Forwarding Options 5 8 iA Rat td Lae 5 10 System Hold eee Ges 5 13 Chapter 6 Blocking Calls 6 1 Do Not Disturb oei A eee 6 1 45 bee te eS 6 2 Automatic Privacy 6 4 Chapter 7 Managerial Features 7 1 Account Number 02 0 0 c eee eee ee eee 7 1 Bad Line 7 4 UNE Groups SRSA A AEB des EN aoa 7 5 Pilot Hunt Group 0 00 7 5 Hunting Patterns tes uarie een eee eee eee 7 6 Removing Yourself from a Hunt Group 7 8 SELUP iyo sds ays eee
16. 300 600 Series User Guide Delayed Call Forwarding on Busy Your phone can be configured at the communications server so that when you are on a line and have a second caller on the same line forwarding through a busy option will be delayed for a specified period of time You will hear a call waiting tone see Sounds on page 1 18 and can answer the call if necessary You will hear a repeated single short tone for an internal waiting call or a repeated double short tone for an external waiting call To answer you can hang up the first call and answer the second Or you can press the Connect key to place the first call on consultation hold and connect to the second party See Connect on page 2 20 If the second caller is on an internal call he or she can make a callback request or leave a reminder message See Callback Request on page 3 5 and Using Your Mailbox on page 2 21 Delayed Call Forwarding on Busy is supported by Version 6 3 and higher Moving Calls 5 9 Park Park lets you move a call to an extension and hold it there without ringing that extension You or another party can then retrieve the call from the extension as needed Park is used in connection with the Park access code 6 which you can dial directly or by pressing a repdial key set up for it To park a call to Press the Transfer TRANSFR key another extension You will hear the confirmation tone followed by the
17. Dial 590 of service You will hear the confirmation tone Dial your COS access code You will hear the confirmation tone 7 18 ROLMphone 300 600 Series User Guide Trace Call lets you record a caller s telephone number a system printout You can trace a call manually and then ask your system administrator for a printout of the number Or if Automatic Trace Call has been assigned to your telephone s class of service all calls to your telephone are traced and their numbers printed at the communications server To trace a call gt After the caller has hung up listen for the manually busy tone gt Dial 1 You will hear the confirmation tone gt gt Hang up Note For Trace Call to work the number of the call being traced must be an extension or must be made available to the communications server by your company s network providers Managerial Features 7 19 7 20 ROLMphone 300 600 Series User Guide Appendix Feature Access Codes Feature Access Codes If you do not have a key on your phone for a feature available in your sys tem and class of service you can use that feature by dialing its feature ac cess code To access a feature using the key pad If you have a dial tone dial the feature access code If you are already connected to another line press the Transfer key followed by the feature access code Bad Li
18. Disturb forwarding target has been set up for your extension a call to your extension is forwarded to that target See Forwarding on page 5 1 To block gt Press the Do Not Disturb DND key The incoming calls DND status light turns on To allow DND The DND status light turns off incoming calls Note If your extension appears on another telephone a multiple line appearance that telephone must also be in Do Not Disturb mode for your extension to be in Do Not Disturb mode If the other telephone is not in Do Not Disturb mode calls to your extension will continue to ring at the other telephone The following features override Do Not Disturb mode Bridged Call Buzz Com Group Call on Version 6 2 and higher Intercom Call and Speaker Calls except Two Way Speaker Call Blocking Calls 6 1 Privacy The Privacy feature lets you e prevent callers from using the Busy Override feature to break through to your extension when you are on a call e prevent another party with the same multiple line appearance from bridging joining your call e prevent callers from queuing for your telephone e exclude a party that has bridged joined your call e puta call on private hold using only Hold key If your telephone has been set up at the communications server for Automatic Privacy all calls you make are private unless you turn off the Privacy feature If your telephone has been set up for Manual Pri
19. ROLMphone 624SL Telephone Introduction 1 3 Options The ROLMphone 600 series telephones are modular and support options for data communications a headset recorder connection or additional keys The Data Communications Option DCO Headset Recorder Option HRO Electret Headset Option EHO Analog Adapter Option AAO and CTI Headset Combo fit into recessed module bays on the bottom of the telephone The Keyboard Expansion Option KEO plugs into a connector provided in one of the bays The DCO EHO AAO and CTI Headset Combo may be installed in either module bay Once the KEO is installed any of the other options may be installed in the module bay that has the KEO connector DCO HRO EHO AAO CTl Headset Combo Module Bays KEO Connector Figure 1 4 Option Module Bays and KEO Connector 1 4 ROLMphone 300 600 Series User Guide Data Communications Option Once the Data Communications Option DCO is installed your ROLMphone 600 series telephone can be attached to a terminal or a personal computer with an RS 232C cable Before the option is installed or removed from your telephone the telephone must be configured accordingly at the communications server Only one DCO may be installed in a given telephone The DCO module contains a set of commands that may be used by a software program in your personal computer to control the telephone from your computer keyboard or to provide asynchronous data communications F
20. To remove a party from the conference Press the Clear key OR Press the Transfer TRANSFER key The status light beside the Conference CONF key blinks Dial 4 You will hear the confirmation tone Press the Conference key to rejoin the conference The number of parties and your position in the conference is displayed Press the Transfer TRANSFER key The status light beside the Conference CONF key blinks Press the Conference key to rejoin the conference You will hear the conference tone The number of parties and your position in the conference is displayed Press TRANSFR and dial 4 The status light beside the Conference CONF key blinks Dial the number for the position in the conference of the party you want to drop 1 8 You will hear the confirmation tone 3 8 ROLMphone 300 600 Series User Guide Press the Conference key to rejoin the conference You will hear the conference tone The number of parties and your position in the conference is displayed Making Calls 3 9 Picking Up Calls to Add to Conferences On Version 6 4 and higher you can use the Station Pickup feature to create a conference call or to add a picked up party to a conference call See Station Pickup on page 4 9 You can pick up the following kinds of calls for conferences e acall alerting or ringing on another extension on your phone or other phones e acall on hold on another line on your
21. a one way broadcast speaker call will be completed to the multiple line extensions It will not be completed to the extension To make a one Press the One Way Broadcast Speaker Call way broadcast SPKBCST key speaker call 3 32 You will hear the confirmation tone followed by a dial tone OR Get a dial tone and dial 8 0 You will hear the confirmation tone followed by a dial tone gt Dial the extension ROLMphone 300 600 Series User Guide You will hear the confirmation tone The other parties will hear a special tone Begin speaking The other party must pick up the handset to answer If one of the parties you have called lifts his handset a two way not speakerphone connection will be established with that party The other parties will be disconnected A party you have called can disconnect by pressing the line key or the Speaker key If this party is the last one in the multiple line appearance the call is disconnected Two Way Speaker Call The Two Way Speaker Call feature lets you make a two way call to the speaker of another telephone If the other party does not have a speakerphone they must pick up the handset to answer To make a two way speaker call Press Two Way Speaker Call SPK2WAY key Dial the extension You will hear a single beep The other party will hear a double beep Begin speaking If the other party does not have a speakerphone they must pick up t
22. and name are displayed along with BUZZING 3 18 ROLMphone 300 600 Series User Guide gt Hang up Note Ifyou are talking on the telephone you can press the Buzz key without interrupting your call Buzz overrides Do Not Disturb mode See Do Not Disturb on page 6 1 Community Com Group Call Community com groups can be set up at the communications server so that the members of a group can call each other by dialing a short com code instead of an extension A call from a com group is signalled by a long ring On Version 6 1 you can only be a member of one group at a time On Version 6 2 and higher you can be a member of more than one group at a time and can be listed in a group more than once You can also be assigned access to groups of which you are not a member To call a member of your com group you dial the com group access code followed by the com code for that member If your telephone is a member of a com group your system administrator can tell you the com group access code Com groups are set up at the communications server Groups of up to ten members have one digit codes Groups of more than ten members have two digit codes Ask your system administrator for a list of the com group members to whom you have access If the party being called is busy you will receive a busy tone To call someone gt Geta dial tone in group to which you have lt gt Dial the com group access code
23. extension to which you want your calls forwarded For all condition forwarding 9 1 9 2 9 3 you can dial 9 and an outside number as your forwarding target If your telephone has a Forward key the Forward status light turns on to indicate that Variable Forwarding is active for your extension If you have a display telephone STORED is displayed followed by the option you chose and the number to which your calls are forwarded You will hear the confirmation tone 5 6 ROLMphone 300 600 Series User Guide gt Hang up Your primary line key status light flickers Note A call made from your Variable Forwarding target to your extension will always ring through You can only forward calls to an outside number if your telephone has been assigned a special class of service To cancel gt Press the Forward key Your primary line Variable key status light and the Forward status light Forwarding turns off If you have a display telephone the forwarding option and the number to which your telephone was previously forwarded is displayed followed by OFF OR Get a dial tone Dial 9 1 You will hear the confirmation tone If your telephone has a Forward key the Forward status light turns off If you have a display telephone the forwarding option and the number to which your telephone was previously forwarded are displayed followed by OFF gt Hang up Your primary line key status light turns off Moving C
24. intercom group member s number 0 through 9 gt After the called party answers begin speaking Making Calls 3 21 Last Number Redial Last Number Redial lets you quickly redial the last number you have dialed Each time you dial a valid internal or external telephone number it is automatically stored so that you can redial it later Numbers dialed during consultation calls and transfers are also stored See Consultation on page 3 12 and Transfer on page 2 18 Only one number is stored at a time and once you dial a new number it replaces the number stored previously Note Last Number Redial is only available on Version 6 4 and higher To redial the last gt Press the Last Number Redial LNR key number dialed OR Get a dial tone Dial 4 Note If you dial a Least Cost Routing access code followed by a number the code and the number are stored for Last Number Redial Feature access codes and feature access codes followed by a telephone number as with the Forwarding feature for example are not stored If you use Last Number Redial to dial a number during a two party call or a conference call the original call you were on will be placed on consultation hold See Consultation on page 3 12 3 22 ROLMphone 300 600 Series User Guide Mailbox Reminder Message When you call an extension that is busy or does not answer the Mailbox Reminder Message feature lets you leave a rem
25. of a com group and want to make intercom calls to the same member often you can set up an auto intercom repdial key To do this set up a repdial key with the Intercom feature access code 6 followed by the com code of another member in your group See Repertory Dialing Repdial on page 3 25 3 20 ROLMphone 300 600 Series User Guide Note A com group speaker call will override Forwarding Do Not Disturb mode and both Station and Pilot Hunting See Forwarding on page 5 1 Do Not Disturb on page 6 1 and Hunt Groups on page 7 5 You cannot transfer a com group speaker call or place it on consultation hold In addition you cannot dial an account number during a com group speaker call If the member you are calling is busy on another line the call is converted to a regular call Dedicated Intercom Call Dedicated Intercom Call lets you dial a single digit 0 through 9 to make a call to another phone It uses one line on your phone set up as a dedicated intercom call line The called party must also be set up as a member of your dedicated intercom group If the called party s phone is busy it will receive an alerting tone and the status light next to its Dedicated Intercom INT key will flash The called party can then hang up and the call will be answered automatically calla member gt Press the Dedicated Intercom INT key of your dedicated intercom group gt Dial the dedicated
26. on consultation hold See Connect on page 2 20 Hold Key The Hold key lets you hang up a line without disconnecting the other party See Hold on page 2 15 Mailbox Key The Mailbox key lets you receive several kinds of messages reminder messages PhoneMail notifications and ROLMfax notifications You can display a reminder message PhoneMail or ROLMfax notification by pressing the Mailbox key The Mailbox key also lets you leave reminder messages at other extensions See Using Your Mailbox on page 2 21 for more information Program Key The Program key is used to set up several features such as Repertory Dialing Station Speed Dialing and Variable Forwarding Repertory Dialing R Keys You can set up keys for one touch dialing of an extension an outside telephone number or a feature access code which makes the key act like a feature key You use the Program key to set up these keys for dialing See Repertory Dialing Repdial on page 3 25 for further instructions Time Key On a display telephone pressing the Time key displays the current day date and time Transfer Key The Transfer key lets you transfer a call to another extension or to the company s operator See Transfer on page 2 18 1 14 ROLMphone 300 600 Series User Guide The Transfer key also places call you have in progress on temporary hold and can be used to dial a feature access code or a second part
27. predetermined length of time If you press the Transfer key while on a call and then hang up the call immediately rings back on your telephone Introduction 1 15 Status Lights The red status lights next to the line keys tell you what is happening on those lines A line key status light may turn on steadily blink or flash at different rates to signal the status of that line Table 1 1 Line Key Status Light Flash Rates Flash Rate Line Status Off Available On steady In use Blinking Ringing Flashing faster On hold Flickering fastest Forwarded Speaker Each ROLMphone 300 600 series telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system On ROLMphone models that only have a speaker and not a microphone you must pick up your handset to speak to the other party For more information about using your speaker see Using the Speaker on page 2 11 Speakerphone The RP612S RP612SL RP624S and RP624SL models each have a two way speakerphone consisting of a speaker and a microphone You can use either the handset or the speakerphone to make or receive calls During a conversation you can use your speakerphone instead of your handset by pressing the Speaker key and hanging up the handset If you want to switch back to using your handset pick it up For more information see Using the Speakerphone on page 2 12 1 16 ROLMphone 300 600 Series Us
28. server system administrator can tell you your trunk access code Your system s trunk access code Your system may also prompt you to enter a personal identification number PIN to make an external call See Personal Identification Number PIN on page 1 13 and Forced Authorization on page 7 15 To call an Get a dial tone outside number Dial 9 Listen for the external dial tone Dial the outside number v YY g If your system prompts you for a PIN enter your PIN 2 8 ROLMphone 300 600 Series User Guide Features Used with External Calls The following features can be used with external calls Conference lets you have up to eight parties including yourself in a telephone conversation The other parties can be on trunks outside lines See Conference on page 3 7 Consultation lets you talk with a second party while the first party is waiting on consultation hold See Consultation on page 3 12 Direct Trunk Select lets you access a particular trunk outside line for placing a call See Direct Trunk Select on page 3 17 Last Number Redial lets you quickly redial the last number you have dialed See Last Number Redial on page 3 22 Pickup lets you pick up calls ringing on other extensions Group Pickup lets you pick up a call to an extension in your pickup group Station Pickup lets you answer any ringing extension Universal Night Answer lets you answer a cal
29. stored extension Before NEW NUMBER is displayed press the Clear key DELETED is displayed If you want to clear another D key repeat the previous two steps To end setup press the Program key The Program status light turns off On your faceplate erase the label next to each D key you have cleared Note You cannot clear a DSS key anon display telephone or any telephone without a Clear key though you can set it up to dial a different extension To dial a DSS extension Press the DSS D key for that extension The other party will hear a triple beep Making Calls 3 15 If you press a DSS key while you are call the communications server will place the first party on consultation hold before dialing the DSS extension To reconnect to the first party press the Connect key See Consultation on page 3 12 Note A DSS call overrides Forwarding and both Station and Pilot Hunting See Forwarding on page 5 1 Hunt Groups on page 7 5 To answer a DSS extension To answer a DSS extension during acall Press the DSS D key for that extension To answer another extension for which you do not have a DSS key you can use the Station Pickup feature See Station Pickup on page 4 9 Ask the first party to hold Press the DSS D key for that extension 3 16 ROLMphone 300 600 Series User Guide Direct Trunk Select Direct Trunk Select lets you choose
30. telephone STORED is displayed Note You also assign a frequently used number to a repdial key See Repertory Dialing Repdial on page 3 25 Making Calls 3 29 Speaker Calls Speaker calls let you make calls to another telephone s speaker instead of ringing that telephone Note Speaker calls except Two Way Speaker Call will override Do Not Disturb Forwarding and Hunt Groups See Do Not Disturb on page 6 1 Forwarding on page 5 1 and Hunt Groups on page 7 5 A speaker call to a line that is busy receives a busy tone Speaker calls can be blocked with the Speaker Call Rejection feature See Speaker Call Rejection on page 3 35 Fixed One Way Speaker Call The Fixed One Way Speaker Call feature lets you make a one way call to the speaker of a telephone that is set up at the communications server fixed as your speaker call target The other party can hear you but must pick up the handset to answer You may want to write the name of the person who is your speaker call target next to the Fixed One Way Speaker Call SPK1WYF key on your telephone s faceplate To make a one the One Way Speaker Call way speaker call SPKIWYF key Or get a dial tone and to your target dial 4 Listen for the confirmation tone The other party will hear a double beep lt gt Begin speaking The other party must pick up the handset to answer 3 30 ROLMphone 300 600 S
31. that a high noise level near your telephone may prevent your speakerphone from allowing voice transmission from the other party See Voice Transmission on page 2 13 If you do not have a Speaker key press the Hold key replace the handset and press the line key The speaker lets you hear your party reconnect to the call To allow you to hear your party reconnect when there is a high noise level in your room use the Mute feature See Muting the Speakerphone on page 2 14 Hold on Hold When acaller has put you on hold you can use the Hold key to put that caller on hold and then answer or make a call on another line This is called a hold on hold If you are unable to execute a hold on hold it may be that the caller who put you on hold did not use the Hold key on a ROLMphone telephone Private Hold Private Hold is another way to place a call in a temporary waiting position But with Private Hold the call can only be retrieved from your telephone Another party cannot pick up the call from his or her telephone even if your line appears on their telephone 2 16 ROLMphone 300 600 Series User Guide To put a call on private hold To connect to the call again Press the Private Hold HOLDPVT key If you have a Privacy key its status light turns on OR Press the Privacy key or press TRANSFR and dial 2 The Privacy status light turns on Press the Hold key The status light flashes next to
32. the Speaker Your telephone has a speaker that you can use for receiving calls or listening to the PhoneMail system On ROLMphone models that only have a speaker and not a microphone RP312 RP612 and RP624 you must lift the handset to speak to the other party To answer a call gt on your primary line To answer a call gt on another line To hang up when gt using the handset hang up when gt listening to the speaker Pick up the handset The blinking status light next to the line key turns on steadily Press the line key next to the blinking status light Pick up the handset Hang up the handset Press the line key or the Speaker key When someone puts you on hold you do not need to hold the handset while waiting If you have a Speaker key press it and replace the handset The speaker lets you hear your party reconnect to the call If you do not have a Speaker key press the Hold key replace the handset and press the line key Using Your Phone 2 11 Using the Speakerphone The RP612S RP612SL RP624S and RP624SL models have a two way speakerphone consisting of a speaker and a microphone You can use either the handset or the speakerphone to make or answer calls To make a call from your primary line make a call from another line To switch from speakerphone to handset To switch from handset to speakerphone To answer a call To hang up Press primary l
33. the call to your default account you will not need to dial an account number Dial the account number Listen for the confirmation tone If you have a display telephone STORED is displayed 7 2 ROLMphone 300 600 Series User Guide Press the Connect key to return to the other party Note To change the account to which you have assigned a call simply assign the call to another account The new account number replaces the old account number Managerial Features 7 3 Bad Line Reporting If you have a bad connection with an external call Bad Line Reporting lets you report the bad connection so that it is logged at the communications server This provides general information for service technicians You may also want to explain the problem in detail to your company repair service Your company s repair service number To report a bad lt gt Ask the other party to hold line lt gt Press the Bad Line BADLINE key or press TRANSFER and dial 5 6 3 gt Continue your conversation After you hang up dial your company s repair service number and describe the problem 7 4 ROLMphone 300 600 Series User Guide Hunt Groups A hunt group consists of a group of telephones set up to move an incoming call automatically from one phone to another until it is answered or the caller hangs up A call to a hunt group is signaled by long rings If your phone is a hunt group member a hunt group call will advance f
34. under the following conditions e when a busy extension you are trying to reach becomes free e when a ringing extension you are trying to reach is used again and then becomes free When you then answer the communications server automatically dials the number While you are queued for a callback the status light beside your Callback CALLBCK key is on To make a call gt Listen for the other party s telephone to back request ring or for the busy signal Press the Callback CALLBCK key or dial 1 You will hear the confirmation tone If you have a display telephone WILL CALL BACK is displayed gt Hang up To accept the Listen for the triple rings callback If you have a display telephone FREE is displayed along with the extension and name of the party calling you back Answer the telephone The communications server automatically places your call Listen for the extension you called begin to ring Making Calls 3 5 To cancel call lt gt Press the Callback CALLBCK key until back request from the auto callback message you wish to a display tele phone cancel is displayed The status light next to the Program key turns on indicating that your telephone is in program mode Press the Clear key DELETED is displayed to confirm the cancellation Press the Program key to end the display cancel call gt Geta dial tone back request from a n
35. up a station speed key non display telephone Enter the dialing sequence you want to assign to the code If you make an error while entering the dialing sequence press the Clear key to cancel your changes and the enter the sequence again If you want to set up another station speed code press the Store key STORED is displayed Before PRESS FEATURE KEY OR DIAL CODE is displayed repeat the three previous steps To end setup press the Program key The Program status light turns off and STORED is displayed Press the Station Speed SPEED key twice You will hear the confirmation tone followed by the internal dial tone Enter the station speed code you want to set up 0 through 9 or 00 through 29 if you are set up for more than 10 codes You will hear the confirmation tone Enter the dialing sequence you want to assign to the code Hang up OR Get a dial tone Dial 3 Making Calls 3 37 lt gt Enter the station speed code you want to set up 0 through 9 or 00 through 29 if you are set up for more than 10 codes You will hear the confirmation tone Enter the dialing sequence you want to assign to the code lt gt Hang up Note You can also assign a dialing sequence to a repdial key See Repertory Dialing Repdial on page 3 25 To dial using a Press the Station Speed SPEED key Station speed code You will hear the confirmation tone followed by the inter
36. waiting The party you called is on the phone You cannot queue for the party you called You can make a call or invoke a feature Invalid call Sound Intrusion tone fol lowed by a ringing beep tone Long tone followed by an intrusion tone repeated every 8 secs 1 sec tone after dialing Ringing ringback tone Short tone every 20 sec Single conference tone Steady high tone 3 short tones confir mation tone 3 short tones followed by dial tone 30 sec tone after dial ing 2 short tones every 20 secs Very short tone after dialing Wavering error tone Meaning The party you called is on the phone but has received a call waiting indication Stay on the phone until the party answers Busy override and speaker call intrusion reminder There is a short queue for an outgoing trunk The phone you called is ringing Internal call waiting A new party has been added to a conference A technician is testing your phone A feature has been suc cessfully activated Additional input such as a PIN is required There is a long queue for an outgoing trunk External call waiting You have been routed to the next outgoing trunk or to a more expensive route Invalid feature request Introduction 1 19 Ring Volume Use the slide control to adjust the ringing volume of your telephone The slide control is located underneath the front of the ROLMphone 300
37. 0 series of telephones are multi featured telephones that offer a variety of options enhancing their functionality Your ROLMphone model may have a display a speakerphone from 12 to 44 feature keys and multiple extensions per telephone These digital telephones work your company s Siemens Communications Server to give you advanced easy to use telephone features The communications server is your facility s internal telecommunications system Figure 1 1 ROLMphone 312L and 624SL Telephones Introduction 1 1 ROLMphone 300 Series Telephone The ROLMphone 300 series offers two models e The RP312 has 12 feature keys and one line extension e The RP312L also has a two line display with up to 24 characters per line ET Figure 1 2 _ROLMphone 312L Telephone 1 2 ROLMphone 300 600 Series User Guide ROLMphone 600 Series Telephone The ROLMphone 600 series offers eight models The RP612 has 12 feature keys and may have multiple line extensions The RP612S also has a speakerphone The RP612L has a two line display with up to 24 characters per line The RP612SL has both a speakerphone and a display The RP624 has 24 feature keys and may have multiple line extensions The RP624S also has a speakerphone The RP624L has a two line display with up to 24 characters per line The RP624SL has both a speakerphone and a display Figure 1 3
38. 11 Key Padi iit oi bad abe teed athe tee 1 12 DIS play Pee ene ee ee Res 1 12 1 12 Feature 1 13 Class of Service esi ha te ety es eek 1 13 Personal Identification Number PIN 1 13 Frequently Used 1 13 Feature Access 1 15 Status Lights tbs sides oh Ae ae eG 1 16 Speakers Whee ely sees eats nine ees 1 16 Speakerphone si siori nior AG SRR 1 16 Voice Volume 1 17 SOUNS ese bbs eh Se MS ta aed 1 18 Ring Volume eco Shs 1 20 Ring 1 20 Where to Go for Assistance 1 21 Getting Started 2 pis Aa eee ihe SA eas eal 1 22 Chapter 2 Using Your 2 1 Quick and Easy eee eee ee ene eens 2 1 Making a Calls oe eats casas 2 2 Answering Call seiss ras eee saa ae 2 3 Banging Up dhe ee be eh eect eee 2 4 Internal Calls gests hha ete 2 5 Calling an Extension in Your Telephone System 2 5 Features Used with Internal 2 5 External dee Seeded decd oe 2 8 Calling an Outside 2 8 Features Used with External
39. 600 series telephones The volume remains at the level you set it until you adjust it again Ring Tone When first installed your telephone will have a predetermined ring You can change your telephone s ring tone to any one of eight tones For information about how to do this see Changing Your Telephone s Ring Tone on page 2 22 1 20 ROLMphone 300 600 Series User Guide Where to Go for Assistance See Appendix Help on page 1 for some procedures that may help you correct problems with your telephone Although every company has its own way of handling support for ROLMphone telephones most a person responsible for making configuration changes and answering questions about the telephone system This person the system administrator can provide you with information on the features you need to use and can help troubleshoot problems with your telephone when necessary Introduction 1 21 Getting Started This has been a general introduction to the ROLMphone 300 600 series telephones To get started using your telephone read Chapter 2 Using Your Phone 1 22 ROLMphone 300 600 Series User Guide Chapter 2 Using Your Phone Quick and Easy You can begin using your ROLMphone 300 600 series telephone as soon as it is properly installed and configured at the communications server To make a call gt the handset and use the key pad to dial from your primary line To make a call
40. 7 5 You can only join a station hunt group if your phone has been assigned the station hunt group class of service Ask your system administrator whether your phone has it You can only be a member of one station hunt group However other linear pattern hunt groups may include you as the last member of their groups See Linear Pattern on page 7 6 A call to a station hunt group can be made initially to any group member since a station hunt group does not have a pilot extension Hunting Patterns If hunt destinations are set up so that the first member becomes the destination of the last member a circular pattern is formed If hunt destinations are set up so that the last member has no further destination a linear pattern is formed Circular Pattern In a circular pattern a call will advance from busy phones or from ringing phones with No Answer Advance until every phone in the group has been checked once For a circular pattern pilot hunt group if all the members of the group are busy the call will then be placed in a queue until one of the members becomes available If no system queue has been set up at the communications server or if all queue positions are occupied the caller will receive a busy tone For a circular pattern station hunt group after the initial round of advancing the call will be automatically queued at the phone that was originally called If this is not possible because there is already a call
41. FER and dial 2 The Privacy status light turns on Press the Hold key The status light flashes next to the line key that you have put on hold Press the line key next to the flashing status light or pick up the handset and press the line key Blocking Calls 6 3 Automatic Privacy If your telephone has been assigned the Automatic Privacy feature no one can bridge or join your calls unless you turn off the feature To turn off Auto During a call press the Privacy key or matic Privacy press TRANSER and dial 2 6 4 ROLMphone 300 600 Series User Guide Chapter 7 Managerial Features Account Number The Account Number feature lets you charge an external call to an account by assigning an account number to the call If the account number is the proper length it and other details about the call will then be recorded at the communications server by the Call Detail Recording CDR feature Your system administrator can use the CDR feature to charge specific departments for the calls they have made or to let you bill clients for telephone consultation time This information includes the extension time date and duration of each call as well as the called or calling number The calling number is recorded only if it is made available to the communications server through Automatic Number Identification If you routinely assign calls to the same account your extension can be set up at the communications server w
42. Press the Transfer TRANSFR key You will hear the confirmation tone followed by the dial tone Dial 8 Dial the number of the slot to which you want to assign the call 0 through 9 On display phones CALL PARKED IN SLOT and the number of the slot to which the call has been assigned are displayed You will hear the confirmation tone Hang up Notify the party who will be retrieving the call of the assigned slot number Note If you hear a busy tone press the Connect key to return to your party Then try the whole procedure again using a different slot number If you hear a fast busy tone there are no system slots available at this time To retrieve a call on system hold v Get a dial tone Press the System Hold SYSHOLD key or dial 8 If you have a display telephone ENTER PARK SLOT NUMBER is displayed Dial the number of the system slot Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party 5 14 ROLMphone 300 600 Series User Guide Chapter 6 Blocking Calls Do Not Disturb The Do Not Disturb feature lets you block incoming calls to your telephone Although incoming calls will not then ring at your telephone you can continue to make calls Callers to your extension will hear the same sounds they would if your telephone were ringing If callers have display telephones their telephones will display DO NOT DISTURB If a Fixed Forwarding Do Not
43. SIEMENS User Guide ROLMphone 300 600 Series for 9006i and Hicom 300 E CS Creating a World of Highly Integrated Communications amp Solutions WARNING Hackers who unlawfully gain access to customer telecommunications systems to make long distance telephone calls that are then billed to the system owner are criminals Cur rently we do not know of any telecommunications system that is immune to this type of criminal activity Siemens will not accept liability for any damages including long distance charges which result from unauthorized use Although Siemens has designed security features into its products it is your sole responsibility to use the security features and to establish security prac tices within your company including training security awareness and call auditing Siemens sales and service personnel as well as Siemens business partners are available to work with you to help you prevent this type of unauthorized use of your telecommunications system NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial envi ronment This equipment generates uses and can radiate radio frequency energy and if not in stalled and used in accordance with the instruction manual may cause harmful interference to radio
44. a dial tone and dial 3 Or press the Connect key Moving Calls 5 11 Hang up The parked call will recall your extension When your phone rings answer it and begin speaking To pickupa call Press the line key with the flashing status parked a line light that appears on your phone Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party 5 12 ROLMphone 300 600 Series User Guide System Hold System Hold lets you move a call to a system slot a temporary holding place and hold it there The call can then be retrieved from any extension To placeacallon gt Press the System Hold SYSHOLD key system hold on a CALL PARKED IN SLOT and the number display of the slot to which the call has been telephone assigned are displayed Hang up Notify the party who will be retrieving the call of the assigned slot number OR gt Press the Transfer TRANSFR key You will hear the confirmation tone followed by the dial tone Dial 8 Dial the number of the system slot CALL PARKED IN SLOT followed by the number of the slot to which the call has been assigned is displayed You will hear the confirmation tone Hang up Notify the party who will be retrieving the call of the assigned slot number Moving Calls 5 13 To place a call on system hold on a non display phone or a dis play phone with outa System Hold key
45. a particular trunk outside line for placing a call To choose a gt Get a dial tone trunk Press the Direct Trunk Select DTS key or dial 8 gt Dial the number assigned at the communications server for the specific trunk you want gt Dial the outside number Making Calls 3 17 Intercom Features Intercom features let you e send signals to another telephone s speaker e make calls to members of your community com group by using a short code e make calls to another telephone s speaker instead of ringing that telephone Buzz Buzz lets you signal another telephone s speaker with a special tone For example you might use Buzz to signal a secretary You can use this feature only if your telephone has been assigned a buzz target in the communications server A buzz target is another digital telephone To buzz your target Press the Buzz key If you have a display telephone the extension and name of your buzz target are displayed along with BUZZED The telephone that is your buzz target makes a special tone If your buzz target has a display your extension and name are displayed along with BUZZING Get a dial tone OR Dial 2 You will hear the confirmation tone If you have a display telephone the extension and name of your buzz target are displayed along with BUZZED The telephone that is your buzz target makes a special tone If your buzz target has a display your extension
46. al 9 and the outside number It will then stay in effect as you dial outside numbers until you deactivate it The steps required to do this are the same as those described for activating and deactivating your PIN in Remote Authorization on page 7 16 Managerial Features 7 15 Remote Authorization The Remote Authorization feature lets you activate your personal identification number PIN at a telephone that you are using to raise its class of service to your telephone s class of service This lets you access features you normally use but which are not allowed from the remote telephone Remote Authorization remains in effect after you hang up for a period of time specified at the communications server After you make another call and hang up the timer for Remote Authorization is reset and begins counting down again You do not need to enter your PIN again unless your authorization runs out On a display telephone IDENTIFICATION DELETED is displayed whenever this occurs To return the remote telephone s class of service to its original settings before your authorization runs out you can deactivate your PIN manually To activate your gt Geta dial tone PIN Dial 57 Dial your PIN You will hear the confirmation tone followed by the dial tone If you want you can now use the features available to your phone s class of service Hang up To deactivate Geta dial tone your PIN Dial 5 8 Y
47. al keys give a user access to one key dialing of a programmed telephone number or feature ROLMfax ROLMfax is a trademark of Siemens Business Communication Systems Inc used to distinguish Siemens facsimile store and forward messaging system from those of other vendors Glossary G 3 ROLMphone ROLMphone is a registered trademark of Siemens Business Communication Systems Inc used to distinguish Siemens digital telephones from those of other vendors S speaker A device used to convert varying electrical signals into sound A loudspeaker receiver associated with a telephone that permits the user to dial telephone calls and to listen to telephone calls without lifting the handset However the user must pick up the handset to talk speakerphone A microphone transmitter and loudspeaker receiver associated with a telephone that permits the user to dial telephone calls and to both listen and talk without lifting the handset status light A light emitting diode LED located next to every feature key and line key on ROLMphone telephones which indicates the state of that feature or line For example the status light flashes next to the line key that is on hold system feature A feature of the communications server that is available to all users T trunk A telephone line between a PBX and a local Central Office CO Trunks are used when calling local or long distance numbers outside of your company s telephone sys
48. alls 5 7 Other Forwarding Options Follow Me Forwarding Follow Me Forwarding lets you enter a personal identification number PIN from any internal telephone and then specify how calls to your extension are to be forwarded using Variable Forwarding For example you can use it to have your calls follow you from one office to the next For information on how to use do this see PIN Authorization Features on page 7 12 Forced Forwarding Forced Forwarding lets you immediately forward a call ringing on your telephone by pressing the Forward key The call is forwarded to the same extension to which calls are normally fixed forwarded when your extension rings but no one answers To force forward gt While your telephone is ringing press the a call Forward key If you have a display telephone CALL FORWARDED is displayed Relay Forwarding When one telephone is set up to forward calls to a second telephone Relay Forwarding lets the user at the second telephone forward calls to a third extension Calls to the first extension as well as calls to the second extension are forwarded to the third extension The relay can continue until up to five extensions are forwarded to a final extension Forwarding Return A user at a phone set up to receive calls forwarded from another phone can always call that other phone without being forwarded The user can also transfer calls to that phone without being forwarded 5 8 ROLMphone
49. and answer calls using a headset instead of the handset or the phone s built in microphone and speaker This type of headset does not require a headset adapter or amplifier Note Carbon headsets will not function properly on the EHO A selection of electret Siemens headsets is available See your Siemens distributor for details Figure 1 6 Electret Headset Option Introduction 1 7 Analog Adapter Option The Analog Adapter Option AAO allows you to attach an analog device to your RP600 series telephone The AAO supports the following 24 volt analog devices G3 or below fax machine PC data communications modem PC fax data modem analog conference room speakerphone external ringer alerter analog telephone ROLMphone 600 power supply Model 66938 must be attached to your phone for operation of the AAO Figure 1 7 Analog Adapter Option 1 8 ROLMphone 300 600 Series User Guide CTI Headset Combo Option The CTI Headset Combo module provides your ROLMphone 600 series telephone with connection for e aPC running a dialing application e a standard electret headset or an enhanced wireless headset When connected to a PC the module allows the PC application to dial and answer phone calls using standard AT commands The CTI Headset Combo module also allows you to use electret or enhanced wireless headsets Electret headsets do not need the additional headset adapter or amplifier required by carbon head
50. ariable light turns on PRESS FEATURE KEY OR Forwarding DIAL CODE is displayed options a display phone Press the Forward key If your extension has been set up for Variable Forwarding the first Variable Forwarding option is displayed as shown under the following step Note On Version 6 1 only SYSTEM FORWARD is displayed if Fixed Forwarding has been set up for your extension It is followed by either ON or OFF depending on whether Fixed Forwarding is currently active If Fixed Forwarding is on and you press the Clear key Fixed Forwarding is deactivated Moving Calls 5 3 Continue pressing FORWARD to scroll through the following Variable Forwarding options FWD ALL BOTH Forward both internal and external calls under all conditions FWD ALL EXT Forward all external calls under all conditions FWD ALL INT Forward all internal calls under all conditions FWD BUSY BOTH Forward both internal and external calls when your extension is busy FWD RNA BOTH Forward both internal and external calls when you do not answer within a period of time specified at the communications server FWD BZ NA BTH Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server 5 4 ROLMphone 300 600 Series User Guide To set up Variable Forwarding options a non display phone or on a
51. c photocopying recording or otherwise without prior written permission of Siemens Business Communication Systems Inc Request Siemens publications from your Siemens representative or the Siemens branch serving you Publications are not stocked at the address below Siemens Business Communication Systems Inc 4900 Old Ironsides Drive P O Box 58075 Santa Clara CA 95052 8075 408 492 2000 TWX 9103387350 ROLM SNTA B Telex 278156 ROLM UR ROLMphone and PhoneMail are registered trademarks and ROLMfax is a trademark of Siemens Business Communication Systems Inc Siemens and Hicom are registered trademarks of Siemens Aktiengesellschaft Copyright Siemens Business Communication Systems Inc 1995 1996 1997 All rights reserved Contents Figures he ek eS eG vi Tables eels Gee eae Ae oa SS viii How To Use This Guide x Related Publications xii Chapter 1 Introduction 1 1 The ROLMphone 300 600 Series 1 1 ROLMphone 300 Series 1 2 ROLMphone 600 Series Telephone 1 3 OPHONS Dae bea elt ted hee 1 4 ROLMphone Basics 1 11 Faceplate nt re a en eae ie aes 1 11 Ene Keys kk an Ri has he ears 1 11 Multiple Line Appearance 1
52. can control where and under which conditions your calls are forwarded even if forwarding targets have been set up for you at the communications server Depending on the forwarding option you choose Variable Forwarding may either completely override Fixed Forwarding or it may modify the types of calls which are forwarded or the conditions under which they are forwarded You can set up your extension to forward all of the following types of calls to another extension or outside number e only internal e only external e both Or you can select the following conditions under which either internal or external calls or both will be forwarded to another extension e when your extension is busy 5 2 ROLMphone 300 600 Series User Guide e when your extension rings but no one answers for a period of time specified at the communications server e for both when your extension is busy and when it rings but no one answers To forward gt Get a dial tone internal and external calls Press the Forward key under all conditions Dial the extension or dial 9 and the outside number to which you want your calls to be forwarded Your primary line key status light flickers and the Forward status light turns on to indicate that Variable Forwarding is active for your extension gt Hang up Note For this method of forwarding to work Fixed Forwarding must not be active To set up the Program key The Program status V
53. cations server dials the number for you See Callback Request on page 3 5 Using Your Phone 2 5 Community Com Group Speaker Call lets you place a two way speakerphone call to a member of your com group See Community Com Group Speaker Call on page 3 20 Conference lets you have up to eight parties including yourself in a telephone conversation See Conference on page 3 7 Consultation lets you talk privately with a second party while the first party is waiting on consultation hold See Consultation on page 3 12 Direct Station Select lets you monitor the status of and autodial an extension that you specify See Direct Station Select DSS on page 3 14 Fixed One Way Speaker Call lets you make a one way call to the speaker of an extension that is set up at the communications server as your speaker call target See Fixed One Way Speaker Call on page 3 30 Last Number Redial lets you quickly redial the last number you have dialed See Last Number Redial on page 3 22 Paging lets you enter an access code so that you can deliver a message over your company s paging system See Paging on page 3 24 Pickup lets you pick up calls ringing on other extensions Group Pickup lets you pick up a call to an extension in your pickup group Station Pickup lets you answer any ringing extension Universal Night Answer lets you answer a call to the company ope
54. communication Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to take whatever measures may be required to correct the interference at his or her own expense This equipment does not exceed Class A limits per radio noise emissions for digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications Operation in a residential area may cause unacceptable interference to radio and TV reception requiring the owner or operator to take whatever steps are necessary to correct the interference See instruction manual Cet quipement ne d passe pas les limites de Classe A d mission de bruits radio lectriques pour les appareils num riques telles que prescrites par le R glement sur le brouillage radio lectrique tabli par le minist re des Communications du Canada L exploitation faite en milieu r sidentiel peut entrainer le brouillage des r ceptions radio et t l ce qui obligerait le propri taire ou l op rateur prendre les dispositions n cessaires pour en liminer les causes Voir le Guide d in structions All references to RS 232 C in this document are now replaced by reference to EI A TIA 232C June 1997 Form No GU30 1614 00 Part No 06E0107 EC No A92946 No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means mechanical electroni
55. communications server can be set up to signal you when you have reminder messages PhoneMail notifications or ROLMfax notifications A reminder message indicates that someone has tried to reach you and wants you to call them back A PhoneMail notification indicates that you have received one or more new PhoneMail messages A ROLMfax notification signals you when you have one or more new facsimiles waiting The PhoneMail and ROLMfax systems are options that may or may not be a part of your system Version 6 4 does not support ROLMfax If your phone has a Mailbox key but not a PhoneMail PHMAIL key the Mailbox key will light up when you have any of these reminder messages and notifications You can scroll through your messages and notifications on a display phone and then call back the party or system by pressing a single key See Using Your Mailbox on page 2 21 If your phone has a PhoneMail PHMAIL key it will light up when you have PhoneMail messages On versions prior to Version 6 4 only non display phones could have a PhoneMail key Version 6 4 and higher also supports a PhoneMail key for display phones If you have a PhoneMail key and a Mailbox key the Mailbox key will light up when you have reminder messages or ROLMfax notifications You can have both these keys on non display phones and on display phones on Version 6 4 and higher You can also gain access to specific messages and notifications by dialing designate
56. d Dialing 3 36 System Hold 5 13 System Speed Dialing 3 40 Time 1 14 Trace Call 7 19 Transfer 1 14 2 18 Trunk Callback Queuing 3 41 Trunk Standby Queuing 3 42 Two Way Speaker Call 3 33 Universal Night Answer 4 10 Variable Forwarding 5 2 Fixed Forwarding feature 5 1 access code 2 Fixed One Way Speaker Call feature 3 30 access code 4 Follow Me Forwarding feature 5 8 7 13 Forced Authorization feature 7 15 Forced Forwarding feature 5 8 FORWARD key 5 3 Forwarding features 5 1 Delayed Call Forwarding on Busy 5 9 Fixed 5 1 Follow Me 5 8 7 13 Forced 5 8 Relay 5 8 Return 5 8 Variable 5 2 Forwarding Return feature 5 8 frequently used keys 1 13 G getting adialtone 2 2 Group Pickup feature 4 8 access code 3 H hanging up 2 4 Headset Recorder Option HRO 1 4 1 6 help 1 21 Self Test B 2 Hold features 1 14 2 15 See also System Hold feature Hold on Hold 2 16 Private Hold 2 16 HOLD key 1 14 2 15 Hold on Hold feature 2 16 HOLDPVT key 2 17 6 3 how to use this manual x Index 1 3 hunt group features 7 5 No Hunt 7 8 hunt groups 7 5 hunting patterns 7 6 circular 7 6 linear 7 6 pilot 7 5 removing yourself from 7 8 setting up 7 8 station 7 5 feature access codes A 4 INT key 3 21 Intercom features 3 18 Buzz 3 18 Community Com Group Call 3 19 Community Com Group Speaker Call 3 20 internal calls 2 5 Direct Station Select 3 14 features used with 2 5 Repertory Dialing 3 25 Station Speed Dialin
57. d numbers For information about how to use the Mailbox key to leave a reminder message see Using Your Mailbox on page 2 21 Answering Calls 4 1 Reminder Messages and Notifications on Display Phones To display mail gt box reminder messages and no tifications To answer a dis gt played reminder message or Pho neMail notifica tion To answer a dis gt played ROLMfax notification Press the Mailbox key The Program status light turns on MAILBOX is displayed followed by the first message or notification in your mailbox Continue pressing the Mailbox key to scroll through your messages and notifications When the message or PhoneMail notification that you want to answer is displayed press the Callback CALLBCK key Or on Version 6 4 and higher you can press The Program status light turns off and the communications server calls back the party that left the message or the PhoneMail system If the party or system answers the message or notification is deleted automatically When the ROLMfax notification that you want to answer is displayed press the Callback CALLBCK key The Program status light turns off and the communications server calls back the ROLMfax system If the system answers the message or notification is deleted automatically 4 2 ROLMphone 300 600 Series User Guide To delete a dis played reminder message or notifi cation To get out of the mailbox d
58. dial tone Dial 6 Dial the extension where you want to park the call You will hear the confirmation tone If you have a display phone PARKED will be displayed gt Hang up Note Ifthe extension is busy the call will be queued to that extension The party at the extension will hear an alerting tone If the extension is busy and in Privacy mode the call cannot be parked to it If the call cannot be parked to that extension you will hear an error tone If you have a display phone NOT POSSIBLE will be displayed To retrieve the call press the Connect key 5 10 ROLMphone 300 600 Series User Guide To park call to your extension To pick up a call parked on anoth er extension To pick up a parked call dur ing another call To pick up a call parked on your extension while your extension was busy Press the Transfer TRANSFR key You will hear the confirmation tone followed by the dial tone Dial 6 Hang up Get a dial tone Dial 6 Or press the Pickup key or dial 3 Dial the extension where the call is parked Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party Press the Pickup key Dial the extension where the call is parked Begin speaking The first party with whom you were speaking will be on consultation hold You can alternate between the two parties by pressing the Connect key Press the Pickup key or get
59. different extensions set up at the communications server Fixed Forwarding is often used to forward unanswered calls to the PhoneMail system or to your company s message center Your communications server system administrator can select the following conditions under which calls will be forwarded e when your extension is busy e when your extension rings but no one answers for a period of time specified at the communications server e when your extension is in Do Not Disturb mode e under any combination of the conditions mentioned above e forward all calls Your system administrator can also specify that your incoming calls from outside numbers be forwarded to one extension and those from extensions to another You can cancel Fixed Forwarding to prevent incoming calls from being forwarded although this is rarely necessary To cancel Fixed gt Get a dial tone Forwarding gt Dial 90 Moving Calls 5 1 Listen for the confirmation tone If you have a display telephone SYSTEM FORWARD OFF is displayed Hang up To restore Fixed Geta dial tone Forwarding Dial 9 0 You will hear the confirmation tone If you have a display telephone SYSTEM FORWARD ON is displayed gt Hang up Variable Forwarding Variable Forwarding lets you specify at your telephone one extension or outside number to which your incoming calls are forwarded Variable Forwarding takes precedence over Fixed Forwarding so that you
60. display phone without a Program key ora Forward key While the forwarding option you want to use is displayed dial the extension to which you want your calls forwarded For all condition forwarding FWD ALL BOTH FWD ALL EXT FWD ALL INT you can dial 9 and an outside number as your forwarding target Your primary line key status light flickers and the Forward status light turns on to indicate that Variable Forwarding is active for your extension STORED is displayed followed by the option you chose the number to which your calls are forwarded and ON Press PROGRAM The Program status light turns off Get a dial tone Dial one of the following access codes to specify under which conditions you want your calls to be forwarded 91 Forward both internal and external calls under all conditions 92 Forward all external calls under all conditions 93 Forward all internal calls under all conditions Moving Calls 5 5 94 Forward both internal and external calls when your extension is busy 95 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server 96 Forward both internal and external calls when you do not answer within a period of time specified at the communications server You will hear the confirmation tone followed by the dial tone Dial the
61. e Making Calls describes the many features you can use to initiate calls Answering Calls describes the features available for receiving calls Moving Calls explains the features available for forwarding calls to other extensions and placing calls on system hold Blocking Calls explains the features you can use to prevent calls from reaching your telephone Managerial Features describes features that let you assign calls to an account report bad lines receive calls through hunt groups use PIN authorization and trace calls How to Use This Guide x Appendix Feature Access Codes lists the codes that can be dialed to use system features Appendix B Help presents some simple procedures you can use to correct problems with your telephone Glossary The Glossary explains some of the technical terminology and concepts used in this guide Index The Index is useful for tracking down specific information ROLMphone 300 600 Series User Guide Related Publications The following list presents the titles and brief descriptions of other useful Siemens publications Please refer to the book s order number when requesting a publication from your Siemens representative Order No Title and Description GU30 1613 GU30 1539 GU30 1533 ROLMphone 300 600 Series Quick Reference Guide for 9006i and Hicom 300 E CS provides a brief tour of the different telephone models and quick access to information on the most u
62. e L line key A key on your ROLMphone telephone that provides access to an extension Each line key allows a single telephone call and a telephone with multiple line keys allows a user to place multiple simultaneous calls A user can talk on only one line at a time though he or she may have another call waiting on hold on another line for example mute A feature key that turns the telephone microphone off and on This feature controls the microphones in both the handset and the speakerphone outgoing call Any call directed outside of your company s telephone system P PBX Private Branch Exchange Equipment that allows an individual within a community of users to originate and answer calls to and from the public network a private network another PBX special service trunks and other users within that community The Siemens Communications Server is part of this generic class of switching systems called PBXs When not referring specifically to the communications server the term PBX is used e g other vendors PBXs PhoneMail PhoneMail is a registered trademark of Siemens Business Communication Systems Inc used to distinguish Siemens voice messaging system from those of other vendors Q queue An ordering of calls waiting for a computer port a modem data group access or voice calls waiting for access to an extension or trunk R repdial repertory dialing keys On a ROLMphone telephone repdi
63. e 3 28 access code A 4 Self Test B 2 setting up a hunt group 7 8 slide control 1 20 sounds 1 18 ringing 1 18 tones 1 18 speaker 1 16 2 11 speaker call features 3 30 access codes A 4 Fixed One Way Speaker Call 3 30 One Way Broadcast Speaker Call 3 32 One Way Speaker Call 3 31 Speaker Call Rejection 3 35 Two Way Speaker Call 3 33 SPEAKER key 2 16 getting a dial tone 2 2 hanging up 2 4 making call 2 12 Open Listening 2 14 speakerphone 1 16 2 12 voice transmission 2 13 speed dialing See Station Speed Di aling feature System Speed Dial ing feature SPEED key 3 36 SPKIWAY key 3 31 SPKIWYF key 3 30 SPK2WAY key 3 33 SPK REJ key 3 35 station hunt groups 7 5 feature access codes A 4 Station Pickup feature 4 9 access code A 3 Station Speed Dialing feature 3 36 external calls 3 36 feature access codes 3 36 internal calls 3 36 Station Speed dialing feature access code A 5 status lights 1 16 STORE key DSS setup 3 14 repdial setup clear 3 26 Station Speed Dial setup clear 3 37 SYSHOLD key 5 13 SYS SP1 key 3 40 SYS SP2 key 3 40 System Hold feature 5 13 access code A 5 System Speed Dialing feature 3 40 access codes A 5 T Time feature 1 14 TIME key 1 14 tones 1 18 Trace Call feature 7 19 access code A 5 Transfer feature 1 14 2 18 TRANSFR key 1 14 consultation hold 3 12 getting a dial tone 2 2 System Hold feature 5 13 transferring calls 2 18 troubleshooting 1 21 Self Test B 2 trunk access code 2 8 Trunk Ca
64. elephone is equipped with a speakerphone speaker and microphone Check the telephone name on the label underneath the telephone RP312 RP312L RP612 RP612L RP624 and RP624L do not have microphones and you must use the handset to speak to the other party The telephone does not ring when called though everything else works Verify that the telephone is not forwarded If the telephone is forwarded the line key flickers See Forwarding on page 5 1 for information on forwarding and cancelling forwarding Also verify that the telephone is not in Do Not Disturb mode To cancel Do Not Disturb press the Do Not Disturb DND key until its status light turns off Your speakerphone turns on and off when the other party is talking Noisy environments may cause the speakerphone to behave as if you are talking thereby cutting off the other party If you cannot eliminate the background noise try using the Mute feature while the other person is talking and then de activate it when you want to talk to them See Muting the Speakerphone on page 2 14 Help B 3 4 ROLMphone 300 600 Series User Guide Glossary A access code A preassigned number that a user dials to access a trunk or a system feature account number A preassigned number that a user dials to assign the call to a specific project department or client account The system administrator can then use the Call Detail Recording CDR feature at the co
65. er Guide Voice Volume Keys Use the Volume Up A and Volume Down keys to adjust the voice volume of your telephone While on a call press A to raise the volume of the voice you are hearing or press W to lower the volume of the voice you are hearing Press either key until you reach the desired voice level When you hang up or switch to another call the voice volume returns to the default level Introduction 1 17 Sounds Your phone makes different sounds to let you know what s going on Rings occur on a line that you are not using and indicate that you have an incoming call Tones occur while you are using your phone and provide information about calls and features Sound Rings Single repeated Double repeated Triple repeated Long repeated Single beep Triple beep Continuous Rollover muted or in bursts Tones Broken dial tone inter rupted every 1 2 sec Broken dial tone inter rupted every 1 1 2 sec Busy tone Busy tone that changes to a very fast busy tone Dial tone Fast busy tone 1 18 ROLMphone 300 600 Series User Guide Meaning Internal call External call Callback Intercom call or hunt group call Used in connection with DSS extensions and inter com features DSS call Emergency call An incoming call is pend ing while the phone is already in use Your phone is in Do Not Disturb or Forwarding mode A reminder message or PhoneMail or ROLMfax notification is
66. eries User Guide One Way Speaker Call The One Way Speaker Call feature lets you make a one way call to the speaker of another phone If the other party does not have a speakerphone they must pick up the handset to answer Note One Way Speaker Call is only available on Version 6 3 and higher To make a one way speaker call Press the One Way Speaker Call SPKIWAY key Dial the extension You will hear the confirmation tone The other party will hear a double beep OR Get a dial tone Dial 8 1 You will hear the confirmation tone followed by a dial tone Dial the extension You will hear a confirmation tone The other party will hear a double beep Begin speaking The other party must pick up the handset to answer Making Calls 3 31 One Way Broadcast Speaker Call The One Way Broadcast Speaker Call feature lets you make a one way call to the speakers of up to 40 phones that are multiple line appearances of the same extension To use this feature you must be set up for it on your communications server Note One Way Broadcast Speaker Call is only available on Version 6 3 and higher Any multiple line appearances that are busy are dropped from the call If the extension called is busy the caller will hear a busy tone and the call will not be completed to the extension or the multiple line appearances If another line on the phone with the extension is busy and the extension itself is free
67. features 4 8 access codes A 3 Group Pickup 4 8 Station Pickup 4 9 Universal Night Answer 4 10 feature access code A 5 PICKUP key 2 15 Group Pickup feature 4 8 Station Pickup 4 9 Universal Night Answer 4 10 pilot hunt groups 7 5 PIN 2 8 7 12 Forced Authorization feature 7 15 Variable Forwarding 5 8 PIN Authorization feature 7 12 access code 3 placing calls 2 2 primary line 1 11 Privacy feature 6 2 access code A 4 PRIVACY key 2 17 6 2 Private Hold feature 2 16 access code 3 PROGRAM key 1 14 changing a saved number 3 28 DSS setup 3 14 ending mailbox display 3 6 4 3 repdial setup clear 3 26 Station Speed Dialing setup clear 3 36 Trunk Callback Queuing 3 42 Variable Forwarding 5 3 Q quick andeasy 2 1 R R key 1 14 3 25 receiving calls 2 3 related publications xii Relay Forwarding feature 5 8 reminder messages 3 23 4 1 remote access to phone features 7 16 Remote Authorization feature 7 16 removing yourself from a hunt group 7 8 Repertory Dialing Repdial feature 1 14 3 25 account numbers 3 25 external calls 3 25 feature access codes 3 25 internal calls 3 25 PhoneMail 3 25 time delay 3 25 reporting bad lines 7 4 resetting the telephone 2 ring tone 1 20 2 22 ring volume 1 20 ringing 1 18 changing tone 2 22 ROLMfax system 1 14 2 21 4 1 ROLMphone telephones 300 and 600 series 1 1 300 series 1 2 600 series 1 3 basics 1 11 Index 1 5 S SAV RDL key 3 28 Saved Number Redial featur
68. g 3 36 System Speed Dialing 3 40 INTRCOM key 3 20 K key pad 1 12 Keyboard Expansion Option KEO 1 4 1 10 L Last Number Redial 3 22 Last Number Redial LNR key 3 22 Last Number Redial feature access code A 3 leaving mailbox display 4 3 lights status 1 16 line keys 1 11 primary 1 11 status lights 1 16 line problems reporting 7 4 linear hunt groups 7 6 LNR 3 22 Mailbox feature 1 14 2 21 3 23 4 1 access code A 3 leaving a reminder message 3 23 reminder messages 4 1 MAILBOX key 1 14 2 21 4 2 making calls 2 2 messages See reminder messages PhoneMail system ROLMfax system multiple line appearances 1 11 Mute feature 2 14 MUTE key 2 14 in PhoneMail repdialing sequence 3 25 N No Hunt feature 7 8 NO HUNT key 7 10 O One Way Broadcast Speaker Call feature 3 32 access code A 4 One Way Speaker Call feature 3 31 access code A 4 Open Listening 2 14 operator 2 18 options 1 4 CTI Headset 1 4 DCO Data Communications Option 1 4 HRO Headset Recorder Option 1 4 KEO Keyboard Expansion Option 1 4 other publications xii I 4 ROLMphone 120 240 400 User Guide outside calls 2 8 outside lines 3 17 OVERIDE key 3 3 Paging feature 3 24 access code 3 24 Park feature 5 10 personal identification number See PIN PHMAIL 2 21 mailbox messages 4 6 PhoneMail system 1 14 2 11 2 21 4 1 Fixed Forwarding 5 1 Repertory Dialing 3 25 Pick a Call and Add to Conference feature 3 10 Pickup
69. g feature lets you assign frequently used dialing sequences to codes for easy dialing You can assign dialing sequences to each of ten single digit codes 0 through 9 You can then dial a single digit code instead of dialing the entire sequence On Version 6 3 and higher you can also be set up at the communications server for up to 30 codes in groups of 10 If you are set up for more than ten they follow a double digit scheme 00 through 29 A dialing sequence can be an extension an outside number a feature access code or feature key that you press as part of the sequence or a combination of numbers and feature access codes and can include up to 22 characters A feature key entered into a sequence counts as three characters Station speed codes are not line dependent you can set them up or dial them from any line on your telephone To setup a lt gt Press the Program key The Program status station speed key light turns on PRESS FEATURE KEY OR on a display DIAL CODE is displayed telephone Press the Station Speed SPEED key or dial 3 SPEED DIAL is displayed Enter the Station Speed code you want to set up 0 through 9 or 00 through 29 if you are set up for more than 10 codes Either the dialing sequence or NOTHING STORED is displayed You can view the contents of other codes by entering those codes now gt Wait until NEW NUMBER is displayed 3 36 ROLMphone 300 600 Series User Guide To set
70. gt the handset from a secondary line Press the line key and use the key pad to dial To answer call gt Lift the handset on your primary line To answeracall gt Press the line key next to the blinking on another line status light and lift the handset Using Your Phone 2 1 Making a Call Before dialing a number or using a feature access code you must get a dial tone The dial tone is an indication that the system is ready to accept your request You can get a dial tone in one of the following ways e by picking up the handset pressing a line key by pressing the Speaker key by pressing the Transfer key during a call Note This guide assumes that your telephone has been set up at the communications server to get a dial tone in the same ways as ROLMphone telephones have on previous versions If your telephone has been set up differently the ways to get a dial tone may be different 2 2 ROLMphone 300 600 Series User Guide Answering Call You can answer a call in three ways e by picking up your handset for a call ringing on your primary line by pressing the line key with the blinking status light pressing the Speaker key Note Once you have answered a call do not press the line key doing so disconnects the call Using Your Phone 2 3 Hanging Up You can hang up in three ways hanging up your handset when you are on a handset call by pressing t
71. he handset to answer You and the other party will hear single beeps periodically until the other party picks up the handset To make a two way call to the speaker of a telephone within your com group use the Intercom Call feature See Community Com Group Speaker Call on page 3 20 Making Calls 3 33 You can make a two way speaker call to a DSS extension by pressing the Two Way Speaker Call SPK2WAY key and then pressing the DSS key See Direct Station Select 055 on page 3 14 3 34 ROLMphone 300 600 Series User Guide Speaker Call Rejection Speaker Call Rejection lets you block incoming speaker calls If another party attempts to make a speaker call to your telephone they will receive a busy tone If they have a display telephone PLEASE TRY LATER is also displayed For information about the types of calls the Speaker Call Rejection feature will block see Fixed One Way Speaker Call on page 3 30 and Two Way Speaker Call on page 3 33 To block incom gt Press the Speaker Call Rejection SPK ing speaker calls REJ key The SPK REJ status light turns on To allow incom gt Press the Speaker Call Rejection SPK ing speaker calls REJ key The SPK REJ status light turns off Note Whether your telephone initially allows or blocks speaker calls depends on how your telephone has been set up at the communications server Making Calls 3 35 Station Speed Dialing The Station Speed Dialin
72. he line key when you are on a speakerphone call by pressing the Speaker key when you are on a speakerphone call 2 4 ROLMphone 300 600 Series User Guide Internal Calls Calling an Extension in Your Telephone System Every telephone in your company s telephone system has an extension To call another gt Get a dial tone extension gt Dial the extension If you are a member of a community com group you can dial a short code instead of an extension to call another member in your group See Community Com Group Call on page 3 19 Features Used with Internal Calls The following features can be used with internal calls Bridged Call lets you join an existing telephone call on a busy multiple line appearance See Bridged Call on page 3 1 Busy Override lets you enter a conversation on a busy extension See Busy Override on page 3 3 Busy Standby Queuing lets you stay on the line until the busy extension you have dialed becomes free The communications server then dials the extension See Busy Standby Queuing on page 3 4 Buzz lets you signal the telephone of another person such as a secretary with a special tone See Buzz on page 3 18 Callback Request directs the communications server to complete calls to busy extensions while you wait It lets you hang up and have the communications server call you back when the extension becomes free After you answer the communi
73. ight turns off If you have a display phone STATION HUNT ACTIVATED is displayed OR Get a dial tone Dial 9 2 Hang up If you have a display phone STATION HUNT ACTIVATED is displayed 7 10 ROLMphone 300 600 Series User Guide Note Even if you do not have a station hunt destination you must join the hunt group to receive hunt group calls Managerial Features 7 11 PIN Authorization Features The Personal Identification Number PIN Authorization feature lets you dial a unique number so that you can e restore your telephone s primary class of service during non business hours e change your telephone s forwarding target from another telephone e call an outside number from a telephone which does not normally allow external calls e transfer your class of service to another telephone Before you can access these features your password called a personal identification number PIN must appear in a list of valid PINs stored at the communications server Your PIN is verified against this list whenever you try to use one of these features If your PIN is restricted you cannot use your PIN at any other telephone The communications server will accept your PIN only when entered at your telephone In this case the system will not let you use two of the features presented in this chapter Follow Me Forwarding and Remote Authorization Ask your system administrator if you have been assigned a PIN and whether it i
74. inder message to have the other party call you back The extension you are calling must have a mailbox See Using Your Mailbox on page 2 21 For information on how to display and respond to reminder messages see Reminder Messages and Notifications Displaying and Answering on page 4 1 To leave a gt After receiving a busy tone or getting no reminder answer press the Mailbox key or dial message 1 You will hear the confirmation tone If you have a display telephone WILL CALL BACK is displayed lt gt Hang up The other party s Mailbox status light turns on If the other party has a display telephone the system will also leave a reminder message providing your name and the date and time of your call To delete a gt Get a dial tone reminder message gt Dial 8 left on another You will hear the confirmation tone followed by the internal dial tone gt Dial the extension at which you left the reminder message You will hear the confirmation tone gt gt Hang up Making Calls 3 23 Paging Paging connects your telephone to your company s loudspeaker or paging system so that you can make an announcement If your paging system is divided into zones you may be able to make an announcement to all zones or to only one of them Your system administrator can tell you your system paging access code or codes Your system s paging access code for all zones
75. ine key or the Speaker key to get a dial tone Use the key pad to dial the number Press the line key to get a dial tone Use the key pad to dial the number Lift the handset Press the Speaker key and hang up the handset Press the line key next to the blinking status light Press the line key or the Speaker key 2 12 ROLMphone 300 600 Series User Guide Voice Transmission A ROLMphone speakerphone only allows voice transmission in one direction at a time Therefore you and the other party cannot talk simultaneously Also if you are speaking you may not hear voice interruptions or background noise but this does not mean your call has been disconnected If the noise level in your room is high or the other party is speaking too softly you can increase the other party s voice volume by pressing the Volume Up A key If the other party s voice is too loud you can increase your ability to interrupt by pressing the Volume Down key If the volume adjustment cannot compensate for the high noise level you can use the handset to continue the conversation Since the speakerphone s microphone is located underneath the right front side of the telephone objects need to be kept away from that area to ensure clear transmission Also if your telephone is near a large object that reflects sound and you are further away from the telephone than the object is your voice volume may be reduced and your voice may sound hollow to
76. ion Pickup 3 Station Speed Dialing 3 36 5 System Hold 5 System Speed Dialing A 5 Trace Call A 5 Universal Night Answer A 5 Variable Forwarding A 2 feature keys 1 13 features Account Number 7 1 Automatic Privacy 6 4 Bad Line Reporting 7 4 Bridged Call 3 1 Busy Override 3 3 Busy Standby Queuing 3 4 Buzz 3 18 Call Detail Recording CDR 7 1 Callback Request 3 5 Changing Ring Tone 2 22 Class of Service Changeover 7 18 Community Com Group Call 3 19 Community Com Group Speaker Call 3 20 Conference 3 7 Connect 1 14 2 20 Consultation 3 12 Delayed Call Forwarding on Busy 5 9 Direct Station Select DSS 3 14 I 2 ROLMphone 120 240 400 User Guide Direct Trunk Select 3 17 Do Not Disturb 6 1 Fixed Forwarding 5 1 Fixed One Way Speaker Call 3 30 Follow Me Forwarding 5 8 7 13 Forced Authorization 7 15 Forced Forwarding 5 8 Forwarding 5 1 Forwarding Return 5 8 Group Pickup 4 8 Hold 1 14 2 15 Hold on Hold 2 16 hunt group features 7 5 Last Number Redial 3 22 Mailbox 1 14 2 21 3 23 4 1 Mute 2 14 No Hunt 7 8 One Way Broadcast Speaker Cal 3 32 One Way Speaker Call 3 31 Open Listening 2 14 Paging 3 24 Park 5 10 Pick a Call and Add to Conference 3 10 Pickup 4 8 PIN Authorization 7 12 Privacy 6 2 Private Hold 2 16 Relay Forwarding 5 8 Remote Authorization 7 16 Repertory Dialing Repdial 1 14 3 25 Saved Number Redial 3 28 Speaker Call Rejection 3 35 Station Pickup 4 9 Station Spee
77. ions that you have If you have a non display phone with a PhoneMail PHMAIL key the status light for that key instead of the one for the Mailbox key will turn on when you have a PhoneMail message This applies also for display phones with a PhoneMail key on Version 6 4 and higher For information on how to leave reminder messages see Mailbox Reminder Message on page 3 23 For information on displaying and answering reminder messages and notifications see Reminder Messages and Notifications Displaying and Answering on page 4 1 Using Your Phone 2 21 Changing Your Telephone s Ring Tone To change your lt gt Geta dial tone ring tone Dial 572 Dial single digits 1 through 8 to hear various tone pitches If you have a display telephone it displays the selected tone s number The last tone you hear before you hang up will become the ring tone of your telephone 2 22 ROLMphone 300 600 Series User Guide Chapter 3 Making Calls Bridged Call The Bridged Call feature lets you join a call if one of the other parties extensions also appears on your telephone a multiple line appearance Although the same extension may appear on several telephones only one of the parties with the same multiple line appearance can use the Bridged Call feature to join a call a call has been bridged another party with the same multiple line appearance cannot then bridge into the call Bridging also canno
78. isplay To answer a Pho neMail notifica tion indicated by the PhoneMail key status light To call the Pho neMail system or your voicemail system when your PhoneMail status light is not on While the message or notification you want to delete is displayed press the Clear key DELETED is displayed Press the Program key or get a dial tone If there are no remaining messages or notifications in your mailbox the Mailbox status light turns off Press the PhoneMail PHMAIL key The communications server calls the PhoneMail system or your voicemail system or another number configured at the communications server on Version 6 4 and higher Press the PhoneMail PHMAIL key On Version 6 4 and higher the communications server calls whatever number has been configured for your phone at the communications server This number can be for the PhoneMail system or a destination such as another voicemail system Answering Calls 4 3 Displaying Specific Kinds of Messages Notifications If you have a display phone you can display specific kinds of messages and notifications by dialing designated numbers These numbers differ according to different communications server software releases Display Numbers for Version 6 1 and 6 2 To display lt gt Press the Mailbox key ROLMfax notifications Dial 2 Your ROLMfax notifications are displayed Press the Mailbox key to scroll through them To displa
79. ith a default account number All calls you make will then be assigned automatically to your default account unless you assign the call to a different account If your system is set up to use the Forced Account Number feature you may be required forced to enter an account number after you dial an outside number Toassignacallto Geta dial tone an account ae emaking the Press the Account key or dial 2 ca Dial the account number or dial to use your default account number gt Dial 9 and the outside number Managerial Features 7 1 To assign a call to an account dur ing the call Press the Account key If you have display telephone ENTER ACCOUNT CODE is displayed If a default account number has been set up for you at the communications server ACCT CODE is displayed followed by your default account number If you want to charge the call to your default account you will not need to dial an account number Dial the account number OR Ask the other party to hold Press the Transfer TRANSFR key You will hear the confirmation tone followed by the internal dial tone Dial 2 You will hear the confirmation tone followed by the internal dial tone If you have a display telephone ENTER ACCOUNT CODE is displayed If a default account number has been set up for you at the communications server ACCT CODE is displayed followed by your default account number If you want to charge
80. l after a certain period of time determined by the communications server your telephone rings If it is an external call and you do not answer the call is transferred to the operator If you want to make another call after placing a call on hold you must use another line If your telephone has only one line use the consultation feature to place another call See Consultation on page 3 12 Note On Version 6 3 and higher you can put conference calls and consultation calls on hold To put a call on gt the Hold key hold If you were using the handset you can hang up The status light beside the line key flashes to remind you that the call is on hold and the communications server will call you back after a certain period of time You can put only one call on hold per line To reconnect to gt Press the line key next to the flashing status the call light or pick up the handset and press the line key To pickupacall gt Press the Pickup key or get a dial tone and on hold at dial 3 another extension Dial the number of the extension at which the call was placed on hold Using Your Phone 2 15 When Your Party Puts You on Hold If you are using your handset and someone puts you on hold you may want to switch to your speakerphone to leave your hands free If you have a Speaker key press it and hang up Your hands are free and you can hear when your party reconnects to the call Note
81. l to the company s operator when the operator is off duty See Pickup on page 4 8 Repertory Dialing Repdial lets you set up keys for one touch dialing of outside numbers and feature access codes See Repertory Dialing Repdial on page 3 25 Saved Number Redial lets you save the called party s telephone number during a call and dial it later See Saved Number Redial on page 3 28 Station Speed Dialing lets you set up single digit codes for frequently dialed telephone numbers or feature access codes so that you can dial the code instead of the whole number or feature access code See Station Speed Dialing on page 3 36 System Speed Dialing lets you dial short codes set up at the communications server for frequently called outside numbers See System Speed Dialing on page 3 40 Trunk Queuing directs the communications server to help you complete your call when you are trying to reach an outside number and all trunks outside lines in your company s system are busy Trunk Callback Queuing lets you hang up and have the communications server call you back when a trunk becomes free Using Your Phone 2 9 After you answer the communications server dials the number Trunk Standby Queuing lets you stay on the line until a trunk becomes free The communications server then dials the number See Trunk Queuing on page 3 41 2 10 ROLMphone 300 600 Series User Guide Using
82. layed Answer the telephone The communications server will automatically place your call You will hear the external number that you called begin to ring To cancel trunk Press the Callback CALLBCK key until callback queuing the auto callback request you wish to from a display cancel is displayed The status light next to telephone the Program key turns on indicating that your telephone is in program mode Making Calls 3 41 Press the Clear key DELETED is displayed to confirm the cancellation lt gt Press the Program key to end the display To cancel trunk gt Geta dial tone callback queuing from a non dis gt Dial 1 play telephone You will hear the confirmation tone gt Hang up Trunk Standby Queuing With Trunk Standby Queuing you can stay on a line until a trunk becomes free As soon as the trunk becomes free your call will be put through automatically To standby queue for a trunk After dialing an outside number stay on the line You may hear a queuing tone When a trunk becomes free the communications server will complete your call Note If you hear a long 30 sec queuing tone your class of service only has Trunk Callback Queuing and you cannot use Trunk Standby Queuing To cancel trunk gt standby queuing Hang up 3 42 ROLMphone 300 600 Series User Guide Chapter4 Answering Calls Reminder Messages and Notifications Displaying and Answering Your
83. llback Queuing feature 3 41 trunk line 3 17 Trunk Queuing features 3 41 Trunk Standby Queuing feature 3 42 Two Way Speaker Call feature 3 33 U Universal Night Answer feature 4 10 I 6 ROLMphone 120 240 400 User Guide access code 5 using your phone 2 1 V Variable Forwarding feature 5 2 access code A 2 voice mail See PhoneMail voice transmission 2 13 volume keys 1 17 Index 1 7 I 8 ROLMphone 120 240 400 User Guide
84. ls that are ringing on hold queued or parked at other extensions Group Pickup Group Pickup lets you answer a call to an extension in your pickup group even when you do not know the number of the extension Before you can use this feature your telephone must be a member of a pickup group which is set up at the communications server Pickup groups are limited to 40 members with digital telephones and an extension may only be a member of one pickup group Ask your system administrator whether your extension is a member of a pickup group Note On Version 6 1 and 6 2 a pickup group can have 40 members with digital phones or 256 with analog phones or a combination of 256 with up to 40 digital phones and the rest analog phones On Version 6 3 and higher pickup groups can have up to 255 members with digital and analog phones in any combination answeracall Press the Pickup key twice or get a dial ringing ata group tone and dial 3 member s exten sron Begin speaking If you do not have speakerphone you must pick up the handset to speak to the other party 4 8 ROLMphone 300 600 Series User Guide Station Pickup Station Pickup lets you answer a call that is ringing on hold queued or parked at any extension provided that you know the number for the extension To answeracall gt Press the Pickup key or get a dial tone and ringing on hold dial 3 queued or parked at any You will hear the c
85. me features work differently on display telephones from the way they do on non display telephones The feature descriptions in Chapters 2 through 7 explain these differences The RP312L RP612L RP612SL RP624L and RP624SL models all have two line displays with up to 24 characters per line Each extension in your system can have a 16 character name associated with it which is shown on the display On Version 6 3 and higher the elapsed time of an incoming or outgoing external call is displayed Features Each phone in your system is set up individually at the communications server to have specific telephony features Therefore you may find that some features included in this guide are not available on your phone 1 12 ROLMphone 300 600 Series User Guide Feature Keys Feature keys give you access to system features such as Hold Transfer Mailbox and Program Press the key labeled with the feature name to gain access to the feature You can also dial feature access codes to gain access to features See Feature Access Codes on page 1 15 Note The labels used in this guide to indicate feature names on keys are the defaults that come with your system However your system administrator can configure them differently to suit your company s requirements Class of Service Some of the telephones in your system may be set up to use one class of service the primary during normal business hours and then automatically change t
86. mmunications server to charge the call to the appropriate party call setup The process of placing call or any activity a line prior to the communications server completing a connection to another party CDR Call Detail Recording A system feature that records call data such as the starting time of the call elapsed time digits dialed trunk used account code and the date of the call Call Detail Recording is available for outgoing calls from internal telephones Class of Service COS The assignment at the communications server that determines the group of features and trunk access available to a phone communication com group A department or common work group whose members can dial each other by using fewer digits than a full extension number communications server The Siemens Communications Server is a computerized system that provides telephone and data communications between internal telephones and between internal telephones and external telephone networks configuration A specific hardware and software arrangement that determines the functional characteristics and operation of a communications server or telephone D digital phone A telephone that uses digital signals to communicate with a business telephone system digital signal The representation of data by discrete values as binary digits in contrast to analog which is continuous Glossary G 1 DND Do Not Disturb This feature allo
87. nal dial tone Dial the station speed code OR Get a dial tone Dial 3 Dial the station speed code 3 38 ROLMphone 300 600 Series User Guide clear a station Press the Program key The Program status speed code ona light turns on PRESS FEATURE KEY OR display DIAL CODE is displayed telephone Press the Station Speed SPEED key you want to clear or dial 3 SPEED DIAL is displayed Enter the station speed code you want to clear 0 through 9 The dialing sequence is displayed You can view the contents of other codes by entering their codes now Before NEW NUMBER is displayed press the Clear key DELETED is displayed gt Ifyou want to clear another station speed code press the Store key STORED is displayed Repeat the three previous steps gt To end setup press the Program key The Program status light turns off STORED is displayed Note You cannot clear a station speed key on a non display telephone or any telephone without a Clear key though you can Set it up to dial a different sequence Making Calls 3 39 System Speed Dialing If you have the System Speed Dialing feature set up on your communications server you can dial frequently called internal and outside numbers local long distance and international by dialing a code number A number set up for a system speed code can contain an initial PIN if one is necessary to make outside calls Usually these code n
88. ne Reporting x f B Busy Override 7 HE Callback Request LJ Callback Request Cancel 3 1 Changing Ring Tone 5 Feature Access Codes A 1 Class of Service Changeover Torestore your phone s primary COS To return your phone s secondary COS Community Com Group Speaker Call Conference remove the last party e To remove a specific party Direct Trunk Select Forwarding Fixed Forwarding Fixed Cancel Forwarding Variable All Forwarding Variable Busy Forwarding Variable Busy or Ring No Answer 0 7 0 through GHI oF A 2 ROLMphone 300 600 Series User Guide TUV HE Forwarding Variable External Forwarding Variable Internal Forwarding Variable Ring No Answer Forwarding Variable Cancel Last Number Redial Mailbox e To turn off status light To leave a reminder message To cancel reminder message you have left Park Pickup Group Pickup Station PIN Authorization PIN Authorization Cancel lt lt lt
89. o a more limited one the secondary during non business hours If so the features you can use may vary depending on the class of service in effect at the time Personal Identification Number PIN A personal identification number PIN enables you to use another telephone within your company to gain access to the features of your own telephone You may also need a PIN to be able to dial an outside number Ask your system administrator whether you have been assigned a PIN Also see External Calls on page 2 8 PIN Authorization Features on page 7 12 and Forced Authorization on page 7 15 Frequently Used Keys Callback Key The Callback key can help you complete calls to extensions that are busy ringing or in Do Not Disturb mode See Callback Request on page 3 5 for more information It also lets you return calls to parties that have left you reminder messages and to the PhoneMail system See Using Your Mailbox on page 2 21 Introduction 1 13 Clear Key The Clear key can be used to remove or cancel information shown phone s display when it is in program mode It can also be used to drop the last party from a conference call and the second party from a consultation call Connect Key The Connect key lets you e reconnect with a call placed on consultation hold e reconnect with a transferred call before the transfer is complete e alternate between two parties when you have one of them
90. oa Press the line key for the incoming call conference Find out who is on the line lt gt If you do not want to add the call to the conference hang up that line gt Ifyou want to add the call to the conference press the Hold key to place that line on hold Press the line key for the conference Follow the steps given in To pick up a call and add it to a conference on page 3 10 Note You must be connected with the conference before you can pick up a call and it to the conference Making Calls 3 11 Consultation Consultation lets you put the other party in a call on consultation hold so that you can call and talk privately with a second party You can then alternate between the two parties or join them in a conference call See Conference on page 3 7 To consult witha gt Press the Transfer TRANSFR key to put second party dur the first party or a conference on ing a call consultation hold You will hear the confirmation tone followed by the internal dial tone The Connect key status light flashes to show that you have a party on consultation hold Dial the extension 9 an outside number Talk with the second party To reconnect with gt Press the Connect key You can continue to the first party use the Connect key to alternate between the two parties If you want to drop the second party and reconnect with the first party press the Clear key while you a
91. of the Self Test is to perform an internal check of the telephone A successful Self Test causes all status lights to flicker briefly and the display if present to light for one second Begin the Self Test Unplug and replug the line cord from the telephone base and observe the status lights and display The process of unplugging and replugging the line cord from the telephone base is also referred to as resetting the telephone Note Make sure the handset is in its cradle before running the Self Test Evaluate the Self Test Results See if the Self Test results match any of the problems listed below If so follow the recommendations If not see if your problem is listed in Other Problems on page 2 All the status lights flash but the display does not light up The telephone has failed the Self Test Call your system administrator or the appropriate service personnel No status lights flash when the telephone is reset There is a problem with either the telephone base or the line cord Verify that the line cord is connected securely at both ends Other Problems The dial tone is not audible through the handset though everything else works Verify that the handset cord is securely connected to both the handset and the bottom of the telephone 2 ROLMphone 300 600 Series User Guide The other party cannot hear you when you are using the speakerphone though everything else works Verify that your t
92. on display gt Dial 1 telephone You will hear the confirmation tone gt Hang up 3 6 ROLMphone 300 600 Series User Guide Conference The Conference feature lets you have up to eight parties including yourself in a telephone conversation The other parties besides yourself can be on trunks outside lines Any party can leave the conference by hanging up To set up a During a conversation press the Transfer conference TRANSFR key to put the party on consultation hold You will hear the confirmation tone followed by the internal dial tone gt Dial the extension you want to add or dial 9 and the outside number gt After the party answers press the Conference CONF key to join all the parties All parties will hear a conference tone to signal that another party has joined the call Or to return to the conference without adding the new party to it press the Connect key Pressing the Connect key again returns you to the new party Note If you do not have a Conference CONF key on your telephone press the Transfer TRANSFR key to join all patties To add another party press TRANSFR and dial the next party then press CONF to join all the parties Everyone in the call will hear a conference tone to signal that a new party has joined the call Making Calls 3 7 To remove the last party from the conference To determine your position in the conference with a display telephone
93. onfirmation tone followed by the internal dial tone lt gt Dial the extension from which you want to pick up the call Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party Note On Version 6 4 and higher you can use the Station Pickup feature to create a conference call or to add a new party toa conference call See Picking Up Calls to Add to Conferences on page 3 10 Answering Calls 4 9 Universal Night Answer Universal Night Answer lets you answer an incoming call to your company s operator when he or she is off duty You can then transfer the call to the appropriate party if necessary See Transfer on page 2 18 To answer an incoming call when your com pany s operator is off duty When you hear the night chimes press the Pickup key or get a dial tone and dial 3 You will hear the confirmation tone followed by the internal dial tone Dial 0 Begin speaking If you do not have a speakerphone you must pick up the handset to speak to the other party 4 10 ROLMphone 300 600 Series User Guide Chapter 5 Moving Calls Forwarding Forwarding automatically redirects your incoming calls to another extension or an outside number referred to as a forwarding target The communications server provides two types of forwarding fixed and variable Fixed Forwarding Fixed Forwarding forwards calls to as many as two
94. or more information concerning the DCO module see the ROLMphone 600 Series with DCO User Guide for 9006i and Hicom 300 E CS GU30 1615 Introduction 1 5 Headset Recorder Option The ROLMphone 600 series telephones can also accept a module that lets you attach a headset and a recorder the Headset Recorder Option HRO The HRO provides for two different types of headset connectors the PJ327 type and the RJ8 which can be plugged into the outlets on the back of the telephone When a headset is plugged into the option the speakerphone does not function Figure 1 5 Plugging a Headset into the HRO The HRO also has an RJ45 connector for plugging in a tape recorder This connector looks like a bigger version of the RJ8 headset connector If either your headset or recorder is not working the way you think it should make sure it is plugged into the correct HRO connector The HRO connectors are marked with symbols for either a headset or a recorder Before the option is installed the telephone must be configured for it at the communications server For more information see your system administrator Note In addition to recording the conversation of a connected call the recorder may also record user s comments between calls via the handset or headset 1 6 ROLMphone 300 600 Series User Guide Electret Headset Option The Electret Headset Option EHO lets you plug one or two electret headsets into the installed option and make
95. ou will hear the confirmation tone If you have a display telephone IDENTIFICATION DELETED is displayed Hang up 7 16 ROLMphone 300 600 Series User Guide Note Do not deactivate your PIN during call since this will disconnect the call Managerial Features 7 17 Class of Service Changeover Your phone may be set up at the communications server to use one class of service the primary during normal business hours and then automatically change over to a more limited one the secondary during non business hours This arrangement makes it more difficult for someone to use your phone to make unauthorized calls The Class of Service Changeover feature lets you enter your Class of Service COS access code to restore your phone s primary class of service during non business hours giving you access to all of the calling features you normally use Ask your system administrator for your COS access code When you are done you can return to your phone s secondary class of service Or if configured at the communications server to do so your phone will return to its secondary class of service after a preset period of time To restore your gt Get a dial tone Phone s primary class of service gt Dial 591 You will hear the confirmation tone followed by the dial tone lt gt Dial your COS access code You will hear the confirmation tone To return your gt Geta dial tone Phone s secondary class gt
96. phone or another phone e acall parked on another extension e acall on busy standby queuing for another extension e acall on busy standby queuing for the line you are using To pick upa call and add it to a conference Press the Pickup key during a two party call or a conference call Or get a dial tone and dial 3 The other call is placed on consultation hold Dial the extension where the call to be picked up is located If the call you are picking up is on busy standby queuing for your line you will already be connected to it now You do not have to dial an extension for it After the picked up party answers press the Conference CONF key to join all the parties All parties will hear a conference tone to signal that another party has joined the call If the picked up party does not want to join the conference press the Clear key This disconnects the picked up party and returns you to the original call 3 10 ROLMphone 300 600 Series User Guide go back and forth toggle between the picked up party and the original call press the Connect key Note You can also transfer place on hold place on consultation hold or park a call you have picked up See Transfer page 2 18 Hold on page 2 15 Consultation on page 3 12 and Park on page 5 10 To screen gt Press the Hold key to place the conference incoming call pri on hold or to picking it up and adding itt
97. played followed by either the dialing sequence or NOTHING STORED NEW NUMBER is then displayed Enter the dialing sequence you want to assign to the R key If you make an error while entering the dialing sequence press the Clear key to cancel your changes Then enter the sequence again lt gt Ifyou want to set up another R key press the Store key If you have a display telephone STORED is displayed Repeat the two previous steps To end setup press the Program key The Program status light turns off If you have a display telephone STORED is displayed lt gt your faceplate use a pencil to label each R key you changed with the name of the feature or person it dials 3 26 ROLMphone 300 600 Series User Guide To clear repdial key ona display telephone Press the Program key The Program status light turns on PRESS FEATURE KEY OR DIAL CODE is displayed Press the repdial R key you want to clear REPDIAL is displayed followed by the dialing sequence Before NEW NUMBER is displayed press the Clear key DELETED is then displayed To clear another R key press the Store key STORED is displayed Repeat the two previous steps To end setup press the Program key The Program status light turns off On your faceplate erase the label next to each R key you have cleared Note You cannot clear a repdial key on a non display telephone or any telephone without a Clear key though
98. rator when the operator is off duty See Pickup on page 4 8 Repertory Dialing Repdial lets you set up keys for one touch dialing of telephone numbers and feature access codes See Repertory Dialing Repdial on page 3 25 Saved Number Redial lets you save the called party s extension during a call and dial it later See Saved Number Redial on page 3 28 Station Speed Dialing lets you set up single digit codes for frequently dialed extensions or feature access codes so that you can dial the code instead of the whole extension or feature access code See Station Speed Dialing on page 3 36 2 6 ROLMphone 300 600 Series User Guide e Two Way Speaker Call lets you make a two way call to the speaker of another telephone See Two Way Speaker Call on page 3 33 Using Your Phone 2 7 External Calls Calling an Outside Number To call outside your communications server system you must first dial your trunk outside line access code before dialing the number you want to reach If all trunks are busy when you make your call you will hear a fast busy tone If your system has queuing you will receive the queuing tone and can then use Trunk Callback Queuing or Trunk Standby Queuing to wait for the next available trunk See Trunk Callback Queuing on page 3 41 and Trunk Standby Queuing on page 3 42 In this guide 9 is used as the access code for a trunk Your communications
99. re connected with the second party If you hang up before reconnecting to the party on consultation hold the communications server will call you back with triple rings to remind you that you have a call waiting Answer the call to re establish the connection 3 12 ROLMphone 300 600 Series User Guide Note You cannot dial a feature access code during a consultation call since pressing the Transfer key joins all parties in a conference Feature access codes are also not allowed during conference calls See Conference on page 3 7 Making Calls 3 13 Direct Station Select DSS Direct Station Select DSS lets you monitor and automatically dial or answer an extension The status light next to the DSS D key on your telephone indicates whether that extension is idle ringing or busy Whenever someone is calling that extension the status light next to the DSS key on your telephone blinks Your telephone may also alert you to such a call with a single beep if it has been set up at the communications server to do this When a call is in progress on the DSS extension the status light turns on steadily When the DSS key status light is off you can dial the DSS extension by pressing the DSS key When the DSS key status light is blinking you can answer a call ringing at the DSS extension by pressing the DSS key When the DSS key status light is on pressing the DSS key will place a call to the busy extension This call will au
100. removed their phones from the group Get a dial tone Dial 9 0 You will hear the confirmation tone followed by the dial tone If you have a display phone STATION HUNT is displayed Dial the primary extension of the member to whom you want to advance calls You will hear the confirmation tone If you have a display phone STATION HUNT and your destination are displayed Hang up Rejoin your hunt group as described on page 7 10 Note You must remove yourself from the hunt group before you can change your station hunt destination To clear your sta tion hunt destination Remove your phone from the hunt group as described in the next section Verify that the member who is your station hunt destination has also removed their phone from the group Get a dial tone Managerial Features 7 9 Dial 9 9 You will hear the confirmation tone If you have a display phone STN HUNT DEST CLEARED is displayed Hang up Note You must remove yourself from the hunt group before you can clear your station hunt destination To remove your gt Phone froma hunt group gt To join your hunt group Press the No Hunt key The No Hunt status light turns on If you have a display phone STATION HUNT DEACTIVATED is displayed OR Get a dial tone Dial 9 3 If you have a display phone STATION HUNT DEACTIVATED is displayed Hang up Press the No Hunt key The No Hunt status l
101. rom your phone to the next member if your phone is busy If your phone has been assigned a No Answer Advance class of service a hunt group call that rings your phone but goes unanswered for a predetermined period will also advance to the next member Note that your system may have further restrictions independent of hunt groups that affect to which phones and under which conditions calls can be advanced The communications server provides two types of hunt groups pilot and station Pilot Hunt Group A pilot hunt group must be set up at the communications server by your system administrator by grouping several phones together under a number called a pilot extension To call a pilot hunt group you dial its pilot extension The pilot extension can be either an independent number not assigned to any actual phone or the extension of the first group member the master extension If a member not at the master extension is called directly the call is not treated as a hunt group call Your phone can be a member of an unlimited number of pilot hunt groups but not of both a pilot and a station hunt group at the same time A caller to a pilot hunt group cannot initiate a callback request Station Hunt Group To set up a station hunt group a person who wants to be included sets up a destination which is the next extension to be hunted Calls to that person s primary extension will then advance to their destination Managerial Features
102. s restricted Record your PIN here if you want or record it in a more secure location Your PIN Note Your PIN is very powerful Do not disclose your PIN to unauthorized users 7 12 ROLMphone 300 600 Series User Guide Follow Me Forwarding Follow Me Forwarding authorizes you to change your extension s Variable Forwarding target from another internal telephone For example you can use it to have your calls follow you from one office to the next To change your Variable Forwarding target from another phone v Get a dial tone Dial 57 Dial your PIN You will hear a confirmation tone followed by the internal dial tone Dial one of the following access codes to specify under which conditions you want your calls to be forwarded 91 Forward both internal and external calls under all conditions 92 Forward all external calls under all conditions 93 Forward all internal calls under all conditions 94 Forward both internal and external calls when your extension is busy Managerial Features 7 13 To cancel your Variable Forwarding target from another phone 95 Forward both internal and external calls when your extension is either busy or you do not answer within a period of time specified at the communications server 96 Forward both internal and external calls when you do not answer within a period of time specified at the communications server
103. sed features This is the basic guide for all ROLMphone 300 600 series users including those who have the Data Communications Option Customer Participation Information Guide is the basic guide for the Customer Participation program This program allows customers to troubleshoot repair and replace their own telephones The Customer Participation Information Guide provides information on maintaining spare parts and shipping broken telephones back to the factory for repair or replacement Customer Setup Installation Instructions is the basic guide for the Customer Setup program for ROLMphone and analog telephones The Customer Setup program allows customers to install their own telephones This guide contains detailed installation instructions for all presently shipping Siemens telephone products and related options Related Publications xii GU30 1557 Problem Determination Procedures for ROLMphone Analog and Optiset E Telephones is the troubleshooting guide for the Customer Participation and Customer Setup programs This guide contains detailed troubleshooting instructions for all models of ROLMphone and analog telephones xiii ROLMphone 300 600 Series User Guide Chapter 1 Introduction The ROLMphone 300 and 600 Series Chapter introduces you to the ROLMphone 300 series of telephones RP300 and the ROLMphone 600 series of telephones RP600 taking you on a quick tour of their basic features The ROLMphone 300 60
104. sets Enhanced wireless headsets provide special features such as on hook off hook control Figure 1 8 CTI Headset Combo Option Introduction 1 9 Keyboard Expansion Option The keyboard of aROLMphone 600 series telephone can be expanded with an option providing 20 additional feature or line keys and status lights The Keyboard Expansion Option KEO attaches to the right side of the telephone through a special connector and bracket Before the option is installed the telephone must be configured for it at the communications server For more information see your system administrator Lt 7 Figure 1 9 Keyboard Expansion Option KEO 1 10 ROLMphone 300 600 Series User Guide ROLMphone Basics Faceplate The faceplate is a paper template that identifies features that you access by pressing specific keys on your telephone It shows which system features have been assigned to your telephone keys Line Keys Your ROLMphone telephone has a separate line key for every extension that appears on your telephone You use the line keys to answer and place calls Multiple Line Appearance Your telephone may have multiple extensions each of which is assigned a separate line key These line keys can be of different types You will have at least one line key called the primary line key which corresponds to your extension The status light that turns on when you pick up your handset is next to your primary line key
105. t take place if either of the other original two parties are on hold or have turned on the Privacy feature During a call that has been bridged none of the parties can use their key pads to enter feature access codes To join a Press the line key whose status light is on conversation ona multiple line ap gt Listen for the conference tone Both parties on the other end will also hear the tone and you will be joined in a three way conversation With display telephones CONFERENCE is displayed on your telephone and CONFERRNG 1 2 is displayed on the bridged party s telephone gt Begin speaking If you do not have a speakerphone you must pick up your handset to speak to the other parties Making Calls 3 1 Note If you press the Transfer key during a bridged call your telephone will be removed from the call You cannot bridge a conversation on an extension set up for Privacy Also once you have bridged into a conversation the party at that extension can exclude you by pressing the Privacy key See Privacy on page 6 2 Bridging overrides Do Not Disturb mode See Do Not Disturb on page 6 1 3 2 ROLMphone 300 600 Series User Guide Busy Override Busy Override lets you join a conversation on a busy extension It is intended for high priority and emergency internal calls and requires a special class of service Ask your system administrator whether your telephone has been assigned
106. tem 4 ROLMphone 300 600 Series User Guide Index A access codes See also feature access codes com groups 3 19 paging 3 24 trunk 2 8 ACCOUNT key 7 1 Account Number feature 7 1 access code 1 account numbers Repertory Dialing 3 25 Analog Adapter Option AAO 1 4 1 8 answering calls 2 3 Automatic Privacy feature 6 4 B Bad Line Reporting feature 7 4 access code 1 BADLINE key 7 4 beeps 1 19 Bridged Call feature 3 1 Busy Override feature 3 3 access code 1 Busy Standby Queuing feature 3 4 busy tone 1 18 Buzz feature 3 18 access code 1 BUZZ 3 18 Call Detail Recording CDR feature 7 1 Callback Request feature 3 5 access code 1 CALLBCK key 1 13 3 5 answering reminder messages 4 2 Changing Ring Tone feature 2 22 access code 1 circular pattern hunt group 7 6 class of service COS 1 13 Class of Service Changeover feature 7 18 access code 2 CLEAR key changing a saved number 3 29 deleting callback requests 3 6 deleting mailbox messages 4 3 DSS setup 3 14 removing parties from conference 3 8 repdial setup clear 3 26 Station Speed Dialing setup clear 3 37 Trunk Callback Queuing 3 42 clearing messages 4 3 codes See feature access codes com groups 3 19 access codes 3 19 communications server CS 1 1 Community Com Group Call feature 3 19 Community Com Group Speaker Call feature 3 20 access code A 2 CONF key 3 7 3 10 Conference feature 3 7 access code
107. the line key that you have put on hold Press the line key next to the flashing status light or lift the handset and press the line key Using Your Phone 2 17 Transfer The Transfer feature lets you move a call for example to another party and then hang up The other party can be an extension the company operator or an outside number if your communications server is set up to do this Your system administrator can tell you how to dial your company s operator In this guide we assume you dial 0 to reach your operator To reach your company s operator dial If you transfer a call to an extension and the line is busy the call is automatically queued for the extension and you can hang up If the transferred call is then not answered within a predetermined period it is returned to you If you transfer a call to an extension that rings but does not answer within a predetermined period the call will also be returned to you If the party to which you are transferring the call does not want to accept the call use the Connect key to reconnect to the original party To transfera call gt Ask the other party to hold to another extension Press the Transfer TRANSFR key This makes the status light next to the Connect key flash Dial the extension or dial 9 and the outside number Ifyou want announce the caller when the party you called answers Hang up Note If you have a display telephone
108. the other party However the party should still be able to understand you Using Your Phone 2 13 Muting the Speakerphone If you have a Mute key you can press it to turn off the microphone so that you can carry on a conversation in your room that the other party on your line cannot hear Mute is also helpful when someone puts you on hold since it lets you hear your party reconnect even if there is a high noise level in your room To mute the lt gt During your conversation press the Mute speakerphone key The status light next to the Mute key blinks to remind you that Mute is active To cancel Press the Mute key or lift the handset Open Listening If you have a speakerphone you may use your handset and at the same time let someone nearby listen to the conversation over the speaker This feature is called Open Listening While Open Listening is active someone nearby can hear your conversation but whatever they say will not be picked up by the speakerphone To use Open During your conversation press the Listening during Speaker key a handset call To use Open lt gt During your conversation lift the handset Listening during and press the Speaker key a speakerphone call To cancel Press the Speaker key again 2 14 ROLMphone 300 600 Series User Guide Hold Putting a Call on Hold The Hold key lets you hang up a line without disconnecting the other party If you do not retrieve the cal
109. this class of service To break through gt Listen for the busy tone to a busy extension the Busy Override OVERIDE key or dial 7 You will hear the conference tone Both parties on the other end will also hear the tone and you will be joined in a three way conversation Begin speaking A single beep will sound periodically until the overriding party hangs up Note Busy Override does not interrupt a privacy call or a telephone in Do Not Disturb mode See Do Not Disturb on page 6 1 and Privacy on page 6 2 Making Calls 3 3 Busy Standby Queuing With Busy Standby Queuing you can stay on a line until a busy extension that you are trying to call becomes free The busy tone changes to music or a ringing beep tone indicating that you are queued As soon as the extension becomes free your call will be put through automatically To standby queue gt Listen for a busy tone for an extension Stay on the line until you hear music or a ringing beep tone When the other party hangs up the communications server will complete your call To cancel busy gt Hang up standby queuing 3 4 ROLMphone 300 600 Series User Guide Callback Request Callback Request can help you complete calls to extensions that are busy ringing or in Do Not Disturb mode once those extensions become available It lets you hang up and have the communications server call you back with triple rings
110. tomatically queue until the station becomes available See Busy Standby Queuing on page 3 4 Before you can use this feature you must set up an extension to be associated with your DSS key To set up a DSS Press the Program key The Program status key light turns on If you have a display telephone PRESS FEATURE KEY OR DIAL CODE is displayed Press the DSS D key you want to set up If you have a display telephone DIRECT STATION SELECT is displayed followed by either the stored extension or NOTHING STORED NEW NUMBER is then displayed Enter the extension you wish to assign to this DSS key If you make an error while entering the dialing sequence press the Clear key to cancel your changes then enter the extension again gt If you want to set up another DSS key press the Store key If you have a display telephone STORED is displayed Repeat the two previous steps 3 14 ROLMphone 300 600 Series User Guide To clear a DSS key on a display telephone To end setup press the Program key The Program status light turns off and STORED is displayed if you have a display telephone On your faceplate use a pencil to label each DSS key you changed with the name or extension of the person it dials Press the Program key The Program status light turns on and PRESS FEATURE KEY OR DIAL CODE is displayed Press the DSS D key you want to clear DIRECT STATION SELECT is displayed followed by the
111. umbers are published for an entire company in a special system speed directory Consult your system administrator if you do not know your system speed numbers Your company may have up to sixteen system speed lists You may have access to up to two of these lists They will be identified on your faceplate by keys labeled SYS SP1 and SYS SP2 make a system the correct System Speed key SYS speed call SP1 for the first System Speed list or SYS SP2 for the second get a dial tone and dial 61 for the first list or 62 for the second You will hear the confirmation tone followed by the dial tone Dial the system speed code 3 40 ROLMphone 300 600 Series User Guide Trunk Queuing The Trunk Queuing features complete calls for you to outside numbers when all available trunks outside lines have been busy Trunk Callback Queuing Trunk Callback Queuing lets you hang up and have the communications server call you back with triple rings when a trunk becomes free for an outside call When you then answer the communications server automatically dials the number To queue for a gt Listen for the queuing tone trunk callback Hang up The Callback status light will turn on Note If you receive a busy tone instead of a queuing tone Trunk Callback Queuing is not available To accept the gt Listen for the triple rings trunk callback If you have a display telephone FREE is disp
112. unications server calls back the phone party or system that left you the message On Version 6 4 and higher it can call your voicemail system or another number configured at the communications server When the party or system answers the message or notification is deleted automatically To answer a Pho gt When the PhoneMail PHMAIL status neMail notifica tion on a non dis play phone witha PhoneMail status light light is on press the PHMAIL key The communications server calls the PhoneMail system or on Version 6 4 and higher your voicemail system or another number configured at the communications server 4 6 ROLMphone 300 600 Series User Guide call the Pho neMail system or your voicemail system when your PhoneMail status light is not on To turn off the Mailbox status light for a mes sage or notifica tion on a non dis play phone Note Press the PhoneMail PHMAIL key On Version 6 4 and higher the communications server calls whatever number has been configured for your phone at the communications server This number can be for the PhoneMail system or a destination such as another voicemail system Get a dial tone Dial 5 2 You will hear the confirmation tone The Mailbox status light turns off Hang up Turning off the Mailbox status light does not delete messages or notifications Answering Calls 4 7 The Pickup features let you answer cal
113. vacy you must turn on the Privacy feature whenever you want a call to be private When Privacy is on the status light next to the Privacy key is also on If your telephone does not have a Privacy key ask your system administrator if your telephone has been set up for Automatic Privacy For further information about the features affected by Privacy see the following sections e Bridged Call on page 3 1 e Busy Override on page 3 3 e Private Hold on page 2 16 e Busy Standby Queuing page 3 4 To turn on Press the Privacy key or press TRANSFR Privacy during a and dial 2 The Privacy status light turns call To cancel Press the Privacy key or press TRANSFR Privacy during a and dial 2 The Privacy status light turns call off 6 2 ROLMphone 300 600 Series User Guide To exclude party that has bridged your call To put a privacy call on hold To put a privacy call on private hold To connect to the call again Press the Privacy key or press TRANSFR and dial 2 The Privacy status light turns on The bridging party is removed from your call and your call becomes private Press the Hold key The call will cease to be a privacy call If your line appears on other users phones multiple line appearances they can pick up the call Press the Private Hold key HOLDPVT key If you have a Privacy key its status light turns on OR Press PRIVACY or press TRANS
114. ws a telephone user to block incoming calls to his or her telephone by preventing the telephone from ringing E extension A unique number assigned to a line appearing on one or more telephones that is connected to a communications server Depending upon how the communications server is configured an extension number can be from one to six digits long F faceplate A paper template that fits around the keys of a telephone in order to label the keys with the features or lines assigned to them faceplate lens A clear plastic panel that fits over the telephone faceplate to protect it feature access code The key pad sequence dialed by a user to access a telephone or system feature H handset A hand held unit on a telephone that has both a microphone and a speaker headset A device with a microphone and a speaker that fits over a user s head and eliminates the need to use a handset hold The status of a line when the connected parties are temporarily disconnected from each other without releasing the line hunt group A group made up of telephones arranged to share the call load each group is assigned a dummy extension number called a pilot number J jack A receptacle used to connect a cord a plug an earphone or a speaker K key pad A group of keys on the telephone used for dialing telephone numbers and accessing features These keys are labeled 0 through 9 and G 2 ROLMphone 300 600 Series User Guid
115. y See Feature Access Codes on page 1 15 Finally you can press the Transfer key to establish a conference call including yourself a party you have placed on consultation hold and a party you have dialed subsequently See Consultation on page 3 12 Feature Access Codes Since a set of features has already been assigned to your telephone s feature keys you may find that your telephone does not have feature keys for some of the features described in this guide However you can still use any of these features that are available on your system and permitted by your class of service by dialing that feature s access code if it has one Throughout the remainder of this guide the steps described for using each of the system features include the feature key you press to access a feature and the feature code you can dial if you do not have that feature key If you need to know a particular feature access code in a hurry see Appendix A Feature Access Codes which lists these codes alphabetically Note You must have a dial tone before entering a feature access code If you do not have a dial tone press the Transfer key to get one The feature access codes listed in this guide are the defaults that come with your system However your system administrator can configure them differently to suit your company s requirements l This temporary hold lasts only until you hang up or reconnect to the call or for a
116. y lt gt Press the Mailbox key reminder messages and gt Dial 3 external voicemail Your reminder messages and PhoneMail notifications notifications are displayed Press the Mailbox key to scroll through them 4 4 ROLMphone 300 600 Series User Guide Display Numbers for Version 6 3 and Higher To display PhoneMail and external voicemail notifications To display reminder messages Press the Mailbox key Dial 1 Your PhoneMail notifications are displayed Press the Mailbox key to scroll through them Press the Mailbox key Dial 3 Your reminder messages are displayed Press the Mailbox key to scroll through them Note Versions 6 3 and higher do not support ROLMfax Answering Calls 4 5 Reminder Messages and Notifications on Non Display Phones On a non display phone the Mailbox status light turns on when you have a reminder message or notification waiting in your mailbox Only one message or notification can be waiting in your mailbox at any time Subsequent callers who attempt to leave you a reminder message will receive an error tone and if they have display phones the message PLEASE TRY LATER If you have a PhoneMail PHMAIL key its status light instead of the one for the Mailbox key turns on when you have a PhoneMail message To answer a lt gt the Mailbox status light is on press mailbox remind the Mailbox key er message or no tification on a non display The comm
117. you can set it up to dial a different sequence To dial using a repdial key Press the repdial R key Making Calls 3 27 Saved Number Redial Saved Number Redial lets you save a number that you have dialed Later you can redial your saved number by pressing the Saved Number Redial SAV RDL key You can save only one number at a time each time you save a number you erase the number you had saved previously To save a lt gt Press the Saved Number Redial SAV number you have RDL key If you have a display telephone dialed STORED is displayed OR gt Dial 4 If you have a display phone STORED is displayed To dial your Press the Saved Number Redial SAV saved number RDL key OR Get a dial tone Dial 4 To change your lt gt Press the Program key The Program status saved number light turns on If you have a display manually telephone PRESS FEATURE KEY OR DIAL CODE is displayed Press the Saved Number Redial SAV RDL key or dial 4 If you have a display telephone SAVED NUMBER REDIAL is displayed followed by either the saved number or NOTHING STORED NEW NUMBER is then displayed 3 28 ROLMphone 300 600 Series User Guide gt Enter the number you want to save If you make an error while entering the number press the Clear key to cancel your changes and then enter the number again gt Press the Program key The Program status light turns off If you have a display

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