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Polycom ViaVideo Digital Camera User Manual

1. Advanced Stats Call status Diagnostics Reset System SS UU DRE Camera Calibration Generate Tone General Directory Services System Info LAN Audio PC Software ViaVideo Software H 323 Setup Software Gatekeeper Dialing Speeds H 323 Address Book Place a Call 34 www polycom com Chapter 3 System Information and Diagnostics Diagnostics You can view network statistics and perform various diagnostic tests from the Diagnostics screen Select the icon for the statistics you want to view or tests you want to perform Diagnostics Bs Network Stats Advanced Call Status Stats C X A Reset System Camera Generate Home Calibration Tone See the following sections for descriptions of the screens accessible through the Diagnostics screen You must be in a call for ViaVideo to register information in the Network Stats and Advanced Stats Screens and for current call statistics in the Call Status screens Network Stats Statistics on your network connections see page 36 Advanced Stats Detailed information about call packet statistics see page 37 Call Status Information about the current call and on calls placed see page 38 Reset System Lets you reset the ViaVideo system see page 39 Calibrate Camera Lets you calibrate the ViaVideo camera for low light settings see page 40 Polycom Inc 35 ViaVideo User s Guide
2. Chapter 3 Network Statistics ViaVideo User s Guide Generate Tone System Information and Diagnostics Lets you generate a tone to test audio functions see page 41 The Network Statistics screen presents the network protocols and data speeds for a video call Network Statistics LAN Tx Clock Rate Rx Clock Rate Total Packet Loss Packet Loss Video Protocol Video Format Audio Protocol Comm Protocol Tx Clock Rate Rx Clock Rate Total Packet Loss Packet Loss Video Protocol Video Format Audio Protocol Comm Protocol Home Menu Transfer clock rate the clock rate for outgoing packet transfer Receiving clock rate the clock rate for incoming packet transfer Total number of packets lost in the call Percentage of packets lost to all packets transferred during the call The video transfer protocol used for the call The video format used for encoding and decoding The audio protocol used for the call The communications protocol used for the call 36 www polycom com Chapter 3 Advanced Statistics Polycom Inc System Information and Diagnostics The Advanced Statistics screen shows detailed information about the status of your call Transmit and receive speeds are displayed for both audio and video during a call Advanced Statistics Tx Rx Audio Rate Video Rate Video Rate Used Video Frame Rate Audio Packet Loss Audio Jitter
3. For example opening and assigning ports to the PC running ViaVideo is referred to in the Linksys firewall interface software as Forwarding while the Cisco firewall software refers to assigning ports as Port to Application Mapping However your firewall interface describes it the concepts and tasks remain the same 1 Open a range of ports in your firewall We recommend that you open the default ports 3230 3235 for TCP and UDP 2 Open port 1720 in your firewall You must open this port for your ViaVideo to receive incoming calls 3 Assign the port range to the PC running ViaVideo In some firewall interfaces opening and assigning port numbers is performed in one step In some firewall interfaces you assign the ports to an IP address while in others you assign the ports to an application in this case ViaVideo Either way works fine In ViaVideo Now you need to point ViaVideo at the right port numbers 67 ViaVideo User s Guide Appendix Network Connection Go to the Quality of Service and Firewall screen System Info gt Setup gt H 323 gt QOS Quality of Service and Firewalls Use Fixed Ports TCP Addresses UDP Addresses System is behind a NAT Auto discover NAT IP address NAT outside WAN address IP Precedence Dynamic Bandwidth Select the Use Fixed Ports option If you used the default port range when assigning the ports in your firewall interface you don t need to change anything V
4. UDP Addresses System is behind a NAT Auto discover NAT IP address NAT outside WAN address IP Precedence Dynamic Bandwidth Use Fixed Ports Specifies the fixed ports assigned to ViaVideo when working with a firewall System is behind a NAT Alerts ViaVideo to use the IP address that appears in the NAT outside WAN address field as its external IP address When using a Virtual Private Network VPN for your network connection make sure that System is behind a NAT is not selected ViaVideo User s Guide 56 www polycom com Chapter 3 System Information and Diagnostics Auto discover NAT IP address Selecting this option activates ViaVideo s automatic external IP address feature which discovers your NAT s external IP address and automatically enters it in the NAT outside WAN address field NAT outside WAN address Specifies the external IP address used by your NAT If ViaVideo is unable to discover your external IP address automatically you can enter it here IP Precedence Specifies the priority given IP packages sent by ViaVideo The default value for IP precedence is 5 Dynamic Bandwidth Specifies use of dynamic bandwidth allocation ViaVideo s dynamic bandwidth function automatically finds the optimum line speed for a call If you experience excessive packet loss while in a call the dynamic bandwidth function incrementally lowers the line speed until there is no more packet loss After some time
5. register with the Polycom Global Address Book GAB server another ILS server or neither If you are registering with a GAB server or ILS server enter the server s IP address in the field provided When you register with a GAB or ILS server other registered users can see your user information displayed as a global listing in their address books and can use that listing to place calls Likewise if you are registered with the same ILS server as other users their listings are displayed in your address book as global listings For more information about the Global Address Book and ILS servers see Using the Address Book on page 21 and Directory Services on page 45 If you choose not to register with either Polycom s GAB or another ILS server you can still place calls manually and save those addresses both in the Speed Dial screen and as local addresses in your address book For more information see Placing a Call on page 6 When you complete the ViaVideo setup procedures the indicator light on the ViaVideo unit blinks green as the ViaVideo application loads instructions to the camera unit Once this process is finished ViaVideo presents the main screen from which you can place and receive calls 5 ViaVideo User s Guide Chapter 1 Camera Calibration Placing a Call ViaVideo Quick Start As a final step use the focus knob on top of the ViaVideo camera unit to get a clear image in the main screen s near
6. see Reset System on page 39 Global ILS Server Entries ViaVideo supports registration with up to 5 Internet Locator Service ILS servers An ILS server is a global directory that stores names aliases E Mail addresses and IP addresses of registered users ViaVideo provides the Global Address Book which uses ILS server technology to provide ILS registration services to video communications systems that can not communicate using IP protocol When you register with an ILS server other registered users can see your entry in their address books as you can see theirs You cannot delete or edit a global entry from the address book as this record is maintained by the ILS server Other registered users can also call you using the E Mail address you entered during the ViaVideo application setup You can modify this E Mail address as well as other identifying information in the General Setup screen System Info gt Setup gt General 24 www polycom com Chapter 2 Polycom Inc Using ViaVideo To register with the Polycom Global Address Book or an ILS server 1 Go to the Directory Services screen System Info Setup Directory Services Enter the IP address of the ILS server in the entry field and click the selection button to the right of the address To register with the ViaVideo s GAB server enter gab austin polycom com in the entry field ViaVideo registers you with the servers you have selected as Soo
7. A DMZ is not a physical location but is instead a way to configure your network so that the devices that are in the DMZ are served by the router but are outside the protection of the firewall Devices in the DMZ then communicate with the other devices in the internal network through the firewall This solution creates a safe zone within your internal network by effectively placing the video communications server outside of the firewall s protection In this way no unauthorized connections are allowed within the firewall protected zone and the video communications server is allowed free access to the internet Note that this configuration leaves the video communications server without protection from external sources Setting up your ViaVideo s computer in a DMZ is the quickest way to configure your ViaVideo to run while using a firewall For more information about configuring your video communications server in a DMZ see Router With Firewall Using a DMZ on page 68 74 www polycom com Appendix Network Connection What s a Network Address Translator Polycom Inc A NAT is a set of services on the router that allow you to operate a local network of devices each with its own locally unique IP address while communicating to the Internet through a router which presents a single globally unique IP address to the outside world Most small business and home office SOHO routers provide NAT services T
8. H 323 gatekeeper settings see page 54 Dialing Speeds Lets you see and change dialing speed settings see page 55 51 ViaVideo User s Guide Chapter 3 System Information and Diagnostics Qos Lets you see and change QOS Network Address Translator and Firewall settings see page 56 H 323 The H 323 screen lets you configure the H 323 name and extension used to dial your ViaVideo when you are using a gatekeeper H 323 Name H 323 Extension Display IP Dialing Extension Home H 323 Name The system name you set in the General Setup screen is displayed here as your H 323 Name H 323 Extension The H 323 extension or gatekeeper extension is an easy way for callers to reach you through the gatekeeper Extensions are usually assigned by your system administrator Display IP Dialing Extension When this option is selected ViaVideo displays the H 323 extension after your IP address in your user information ViaVideo User s Guide 52 www polycom com Chapter 3 Polycom Inc System Information and Diagnostics Multiple IP Addresses If you are using multiple IP addresses the Choose Other IP Address option appears in the H 323 screen H 323 Name H 323 extension Display IP Dialing Extension Choose Other IP Address jur current IP addre to restart the ViaVideo Software You can specify which IP address you want ViaVideo to use by clicking Choose Other IP Address and selecting the IP
9. System Info gt Setup gt Audio lets you set Master Wave and Line In audio levels To set these levels click the Volume Control button in the Audio setup screen Audio Mute Auto Answer Calls Headphones or Speakers Headset with microphone Volume Control Sound Card ViaVideo User s Guide 28 www polycom com Chapter 2 The Audio Mixer dialog is displayed Using ViaVideo Please adjust your audio volume controls The Wave control will adjust the ViaVideo sound effects level and the Line In control will adjust the incoming audio from video calls Master Volume Wave volume Line In Cancel Master Volume Controls the audio level for all your PC s sounds Wave Volume Controls your PC s sound effects volume Line In Controls the volume for all audio coming from your ViaVideo camera unit far site audio audio test tone keypad touch tones To mute outgoing audio when using the auto answer feature select Mute Auto Answer Calls in the Audio screen System Info gt Setup gt Audio Muting Video To mute the near video for privacy both during and in between calls without shutting off your ViaVideo unit slide the ViaVideo camera shutter to the Video Mute middle position Note This does not mute the outgoing audio in your call To mute the audio during a call click Mute on your on screen remote Polycom Inc 29 ViaVideo User s Guide Chapter 2 U
10. ViaVideo is running even if you are in a call To start ViaVideo 1 Turn the camera unit on using the slider switch in the front of the unit ViaVideo Front Controls Focus Wheel Microphone 1 am L Power Off Blinking Software not running Video Mute eGreen Ready n e Amber In a call If your camera is installed correctly the status indicator light blinks green indicating that the camera unit is ready to receive the software upload The switch on the front of the ViaVideo camera unit has three positions On Turns the camera unit on Video Mute Blocks the camera unit lens This does not mute the camera unit s audio For more 3 ViaVideo User s Guide Chapter 1 Initial Setup ViaVideo User s Guide Off ViaVideo Quick Start information see Muting Video on page 29 Turns the camera unit off Because a substantial portion of the ViaVideo software is uploaded to the camera unit when you start the application the camera unit should be turned on before you start the application Start the ViaVideo application by double clicking the ViaVideo icon on your desktop The first time the ViaVideo application starts it presents a series of user setup dialogs a User Information Provide the following essential information Name E Mail Address Country The name you enter in this field is displayed in your caller identification as well as your lis
11. can not create the temporary file needed to run the install Solution Remove any directories that begin with is from their Windows temp directory and restart the install Address Book operation is very slow There is a faulty ILS server connection Make sure that the IP address you entered for the address book server is correct The ViaVideo application window displays an animation where the near video image should be ViaVideo is not able to connect to the ViaVideo camera unit 1 Make sure the ViaVideo camera unit is turned on 2 Check the cable connections power USB 3 Re start the camera You must use ViaVideo software to drive the ViaVideo camera unit Likewise the ViaVideo application only works with the ViaVideo camera unit Polycom Inc 77 ViaVideo User s Guide Appendix C Troubleshooting Audio Troubleshooting The following table lists audio related problems their explanations and possible solutions Problem Explanation Solution No Audio You may not have your Select Generate Tone audio hooked up correctly System Info gt Diagnostics gt Generate Tone If you cannot hear a tone perform the following checks 1 Check your audio connection See Audio Connection on page 59 2 Look in System Info Setup Audio and verify that you have selected the correct microphone setting 3 Check the volume controls in System Info Se
12. do not appear and the screens load slightly faster When Show Half Size Display is selected ViaVideo is displayed on a half size screen after you restart the application This is the name that is displayed in your Global Address Book and ILS server listings This name is also displayed at the far site whenever you make a call This is the E mail address that is displayed as part of your user information in the Global Address Book and ILS server listings Shows the country you selected when you first installed the ViaVideo camera unit Shows the language you selected during installation Enter the maximum number of minutes you want to allow for the length of a call When your call lasts longer than the specified time ViaVideo prompts you to hang up or remain in the call If you do not respond within one minute ViaVideo automatically disconnects the call The default for maximum time in call is 480 minutes 8 hours Note To set your time in call to an infinite period enter O in the text entry field www polycom com Chapter 3 Directory Services Polycom Inc System Information and Diagnostics The Directory Services screen lets you specify up to five ILS servers Directory Services Global Address Book Dialing Speed ILS Server 1 ILS Server 2 ILS Server 3 ILS Server 4 ILS Server 5 Display Global Addresses Register this system when starting ViaVideo As part of the standard
13. far site IP number manually 6 www polycom com Chapter 1 On screen help ico Info icon Polycom Inc mm Window controls _ V Call status light IP address ViaVideo Quick Start Note Before you start the ViaVideo application be sure your camera unit is turned on Double click the ViaVideo icon to launch the ViaVideo application The ViaVideo application s main screen is displayed with near video showing in the Place Call window System Info Place Call Address Book If the ViaVideo application presents the main screen but an animation is displayed in the near video window make sure that your camera unit is turned on and that the power and USB cables are connected correctly For more troubleshooting information see Troubleshooting on page 77 Click Place Call in the main screen The manual calling screen is displayed with local video in the video window The Speed icon shows the selected line speed To select a line speed click Speed and select the speed you want to use from the choice bar that is displayed on the left For better video quality select a higher speed if you have the network bandwidth available to support the higher transfer rate Z ViaVideo User s Guide Chapter 1 ViaVideo Quick Start To conserve network bandwidth select a lower speed For more information about choosing line speeds see Dialing Speeds on page 55 4 Use your keyb
14. far site is currently in a call On Screen Remote Control When you place a call a virtual remote control is displayed to the right of the ViaVideo screen The remote control performs a variety of calling functions Polycom Inc 11 ViaVideo User s Guide Chapter 1 ViaVideo Quick Start For more information see Using the Remote Control on page 16 Hangs up cal Toggles local Picture in Picture Far camera moveme ViaVideo ViewStation calls only Snapshot Volume Far camera zoom Audio mute Virtual keypad allows for DTMF touchtone numbers Application sharing Note The far camera controls far camera movement and far camera zoom are not implemented in this release They will be implemented in a future release Ending a Call To end a call click Hang Up on the virtual remote control ViaVideo disconnects immediately Answering Calls ViaVideo is configured to ask if you want to receive an incoming call When you receive an incoming call ViaVideo activates a ring tone and pops up a dialog box This dialog shows the name of the far site and its IP address You can then choose to receive the call or not To have ViaVideo answer incoming calls automatically go to the General Setup screen System Info Setup General and select Auto Answer When auto answer is on ViaVideo activates a ring tone and automatically connects with the far site ViaVideo User s Guide 12 www polycom co
15. idee Peta t ite det 39 Camera Calibration ssssssssssssssseeeeenennenenen nes 40 Generate Tore its iopectgen to edd dem Let ibd atte aaa 41 ille RM 42 Generale entem mediata m D ditte uet 43 Directory Services eene nnne nnne trennen annee 45 EAN and Internet eiie cie tate dest atleta tl by peed 46 PRU Heec EET I 48 DOMWANG i itat eme e re iba e e tacens 50 PG Software ii uui t CERO Rte ed RR 50 ViaVideo SoftWate isp ei o pH lese tile ea asp Med Mates 50 H323 56810 Orosii teced iata iet toad es dois rri 51 FRB 2 8 eee ctettie ices aes ia elie da dei es Ne Sek ta ec 52 Gateke e pel cccccccccecceeeeeeeeeeceenececeeeeeeeeeeeeeeeeeccsaneeeeeeeeeeess 54 Dialing Speeds i ee dde Lal pc ando 55 Quality of Service and Firewalls sess 56 Audio Connection PG with SpeakerS eere ER PRA I tn RARI RE ERR DAE TRER TM WERT REM 59 PC with Headphone 3 repe eb dite epe Re deo RM e egentes 60 Headphones Only 5 nie RUBER 61 Headset with Attached Microphone sssssssssssseeneneens 62 Network Connection Pick Your Connection Types eiaa a a enm emen 63 Simple Connection Just a Modem Thanks esses 63 Router With NAT No Firewall eeeeeeceen 64 Router With Firewall 64 Router With Firewall Using a DMZ cccceceeeeeeeeeeseeceeeeeeeeeeteeees 64 Through a Virtual Private Netw
16. installation configuration ViaVideo s Global Address Book GAB server is selected for you ViaVideo provides the Global Address Book which uses ILS server technology to provide ILS registration services to video communications systems that can not communicate using IP protocol To register with an ILS server 1 Specify the line speed for connection to all ILS servers in the Dialing Speed field Enter the server s address in the ILS Server field To register with ViaVideo s GAB server enter gab austin polycom com in the entry field Select the server by clicking in the check box to the right of the ILS Server field ViaVideo registers you with a server as soon as you exit the Directory Services screen You also have the following options when registering with ILS servers 45 ViaVideo User s Guide Chapter 3 LAN and Internet ViaVideo User s Guide System Information and Diagnostics Display Global Addresses Shows the addresses of users registered with the ILS servers that you have selected in your address book If you do not select this option only local addresses addresses you have entered manually are displayed in your address book Register this system when starting ViaVideo Registers your contact information with selected ILS servers when you start the application If you do not select this option you will not be registered with any servers when the ViaVideo application starts You can register w
17. the ViaVideo camera to ensure a good image Use the PIP feature to see the near camera view 2 Click Snap on the on screen remote control The far site participant can see the snapshot image you sent 3 ViaVideo invokes your default browser and shows the snapshot on your desktop When the far site sends you a snapshot ViaVideo invokes your default browser and shows the snapshot in the browser window You can easily review the snapshots sent during a meeting by clicking Back and Forward on your browser To save a snapshot right click on the image and select Save As to save the image In this way you can save all snapshots sent and received during a meeting Note The snapshot feature is designed for far sites that use the Annex D high resolution 704 x 576 graphics standard These are typically conference room video communications systems such as Polycom ViewStations Systems using lower resolution graphics transfer standards 19 ViaVideo User s Guide Chapter 2 Using ViaVideo for example QCIF NetMeeting are not able to receive high resolution snapshots Leaving a Callback Message You can also leave a message with other users if they have their unit on but are not at their desk Simply send a snapshot and end the call The snapshot is displayed in a browser window at the far site and is sure to grab their attention It helps if you leave your number so the far site can call you back ViaVideo User s Gu
18. to use CECHA Chose the IP address of your VPN connection and restart the application Once the ViaVideo application re starts ViaVideo uses the IP address you specified This address is displayed in the System Information screen at the bottom of the application window and in your address book user information What s a Firewall ViaVideo User s Guide A firewall acts as a security barrier between one network and another Usually the barrier is erected between an interior network such as a Small Office Home Office SOHO network and an exterior network such as the internet Firewall services are provided as part of the configuration software with most SOHO quality routers such as Linksys and Cisco You can also run a firewall independent of your router by using one of the popular software only firewall packages such as Black Ice Norton Firewall and McAfee Firewall With either type of firewall the task of setting up a video communications connection with the outside world encounters the same problem firewalls provide security for your network by putting 72 www polycom com Appendix Opening Ports Polycom Inc Network Connection up a barrier to packet traffic limiting outside access to your internal network This is a good thing but you wouldn t be reading this if you didn t want to communicate with the outside world so there are two solutions opening ports in the firewall and setti
19. use Eo You can select the IP address you want to use and click OK 31 ViaVideo User s Guide Chapter 2 ViaVideo User s Guide Using ViaVideo ViaVideo detects more than one IP address when e There is more than one LAN card in your PC You are using a docking station and a PCMCIA network card e You are connected to your network using a Virtual Private Network VPN If you want to change IP addresses once ViaVideo is already running go to the H 323 screen System Info gt Setup gt H 323 Setup gt H 323 and click Choose Other IP Address Note Choose Other P Address is displayed in the H 323 screen only when ViaVideo detects the presence of more than one IP address at startup If you add another IP address while ViaVideo is running you must restart the application so that ViaVideo can detect the new IP address H 323 Name H 323 extension Display IP Dialing Extension Choose Other IP Address f you change your current IP address yc ted to restart the leo Software Menu ViaVideo presents the Multiple IP Addresses screen and you can choose which IP address you want to use Once you restart the ViaVideo application ViaVideo uses the IP address you specified This address is displayed in the System Information screen at the bottom of the application window and in your address book listing 32 www polycom com System Information and Diagnostics This chapter provides a description of ViaVid
20. 2 Check that the gatekeeper is still operational and configured correctly Gatekeeper Duplicate Alias The gatekeeper registration was not successful because another system is using the same user name Check with your system administrator for a valid user name ViaVideo User s Guide 82 www polycom com Appendix C Troubleshooting Error Message Gatekeeper Discovery Required Explanation You must allow ViaVideo to discover the gatekeeper Solution Select Auto on the H 323 Gatekeeper setting System Info gt Setup gt H 323 Setup gt H 323 Gatekeeper Invalid Revision Your gatekeeper may not support the correct version of H 323 Check that your gatekeeper supports H 323 version 3 Gatekeeper Invalid Call Signal Address The gatekeeper has an invalid call signal address 1 Check the Gatekeeper IP address 2 Check that the gatekeeper is still operational and configured correctly Gatekeeper Invalid RAS Address The gatekeeper has an invalid RAS Address 1 Check the Gatekeeper IP address 2 Check that the gatekeeper is still operational and configured correctly Gatekeeper Invalid Terminal Type The gatekeeper has an invalid terminal type Make sure your gatekeeper has the correct terminal type Gatekeeper Undefined Reason An unknown error has occurred with the gatekeeper 1 Check the Gatekeeper IP address 2 Ch
21. 3 POLYCOM Vi a Vi d CO User s Guide November 2000 Edition 3151 10065 005A Important Information 2000 Polycom Inc All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Other Restrictions You shall not allow any third party to decompile disassemble or otherwise reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means whatsoever Trademark Information Polycom the Polycom logo design ViewStation and ViaVideo are either registered trademarks or trademarks of Polycom Inc Microsoft Windows NetMeeting and DirectX are either registered trademarks or trademarks of Microsoft Corporation Adobe Acrobat Reader is a trademark of Adobe Systems Incorporated Pentium is a registered trademark of Intel Corporation di ViaVideo contains Macro
22. To place a call from the address book 1 Highlight an entry in the Address Book screen 2 Click Call or double click on the entry ViaVideo shows the calling screen Local and Global Address Book Entries There are two kinds of address book entries you can call with ViaVideo Local entries Global ILS server entries Local Entries Local entries are entries that you create modify and maintain in the ViaVideo address book These addresses are stored locally and do not appear in other users address books When you select a local entry in the address book the Delete icon is displayed in place of the Global icon To create a local entry open your address book and click New You can then enter the name number H 323 extension if applicable and select your preferred line speed when calling this entry Click Save to save the entry to your address book 23 ViaVideo User s Guide Chapter 2 ViaVideo User s Guide Using ViaVideo To modify a local entry select the entry in your Address Book and click Edit You can then modify the entry information Click Save to save the changes to the address book To delete a local entry select the entry in the address book and click Delete ViaVideo deletes the entry To delete all local entries select Delete address book entries in the Reset System screen System Info gt Diagnostics gt Reset System and click Reset System For more information about the Reset System function
23. Video Packet Loss Video Jitter Remote System ID Audio Rate The rate of audio packet transfer Video Rate The rate possible for video packet transfer Video Rate Used The actual rate of video packet transfer Video Frame Rate The video transfer rate in frames per second Audio Packet Loss The number of audio packets lost in the call Audio Jitter The variance from average audio transmission rate Video Packet Loss The number of video packets lost in the call Video Jitter The variance from average video transmission rate Remote System ID The ID of the remote system This is the manufacturer s ID of the remote system 37 ViaVideo User s Guide Chapter 3 Call Status ViaVideo User s Guide System Information and Diagnostics The Call Status screen presents information about the calls you have placed The information in the Call Status screen is not cleared when you reset your system If you do a complete un install and re install of the ViaVideo software call status information is cleared Call Status Status Code Last Number Dialed Calls Placed Calls Received Calls Connected Time In Last Call Total Time In Calls Status Code Last Number Dialed Calls Placed Calls Received Calls Connected Time In Last Call Total Time in Calls 38 Status of the call connected or disconnected Last number or IP address dialed Number of calls placed whether the calls actually connect or
24. a eai 18 Minimize Window ccceeeeeeeeeceeeeeeeeeee tee teneeeaeaeeeeeeeeeeeeees 18 Information Screen ACCESS sssssene 18 Re Size the ViaVideo Display sseeeeee 19 Sending Snapshots sosind dennan eenas aieiaa iaat lana y 19 Leaving a Callback Message e 20 Address Book and Speed Dial ssssssssssssseenees 21 Using the Address Book ssssss esee enne 21 Local and Global Address Book Entries 23 Using Speed Dial neci ii iiss deities cena 26 Controlling Audio and Video sssssseeee enne 27 Controlling A dio 2 2 eerte tee tece eo duces ete tt oe deed 27 Via the On Screen Remote ssssssssseseeee 27 Via the Audio Screen cccccecceeeeeeeeeeeeeenaecaeeeeeeeeeeeeeteees 28 M ting VideO tet ete eee teer Oe nre aet Red 29 Collaboration and Application Sharing cccccceeeeeeeeeeeeeceeeeeeeeeeeeeeeeeees 31 Multiple IP Addresses ccccccecceeeeeeeeeeceeaeceeeeeeeeeeeseneaaaaeeaeeeeeeeeeeseseeenennaees 31 Polycom Inc v ViaVideo User s Guide Contents System Information and Diagnostics Using the System Information Screens ssss 33 DiaQnOStics EE 35 Network Statistics 36 Advanced StatistiS 1 iot lieet tre Le E HORE nte adactd 37 Cal EC mr E EEN 38 Reset Systems iot etie e rette th
25. aVideo application s main screen is displayed with near video showing in the Place Call window On screen help Window controls Info icon 02 We POLYCOM Place Call Address Book Call status light IP address If the ViaVideo application presents the main screen but an animation is displayed in the near video window make sure that your camera unit is turned on and that the power and USB cables Polycom Inc 9 ViaVideo User s Guide Chapter 1 New entry Edit entry Delete entry ViaVideo User s Guide ViaVideo Quick Start are connected correctly For more information see Troubleshooting on page 77 2 Click Address Book or Speed Dial This presents the Address Book screen Speed dial entries Search Call button Directory Address 125 services v Local Global IP Address Line speed Connection type The speed dial screen is actually part of the address book To access speed dial entries click the top tab on the right of the Address Book screen To place a call from the address book a Highlight an entry in the Address Book screen b Click Call or double click on the entry ViaVideo presents the calling screen For more information about the Address Book screen see Using the Address Book on page 21 The Speed Dial screen shows the last twelve numbers you have dialed To place a call using speed dial you must first have
26. address you want ViaVideo to use ViaVideo uses the new IP address when you restart the application ViaVideo detects more than one IP address when There is more than one LAN card in your PC Youare using a docking station and a PCMCIA network card Youare connected to your network using a Virtual Private Network VPN Note Theoption to choose more than one IP address is displayed in the H 323 screen only when ViaVideo detects the presence of more than one IP address at startup For more information about working with multiple IP addresses see Multiple IP Addresses on page 31 53 ViaVideo User s Guide Chapter 3 ViaVideo User s Guide System Information and Diagnostics Gatekeeper Use the Gatekeeper screen to establish connections with your network s H 323 gatekeeper Gatekeeper Use Gatekeeper Off Specify v Gatekeeper IP Address Registering with a gatekeeper lets you make calls using gateways and some Multi point Conferencing Units MCUs The Gatekeeper screen provides the following options Off Specify Auto Makes no gatekeeper connection Use this option when no gatekeeper is present on the network Lets you manually enter the Gatekeeper address in the Gatekeeper IP Address field Use this option when you have more than one gatekeeper on your network ViaVideo searches for a gatekeeper on your network and connects to the first gatekeeper it finds Use this option i
27. air work Keep ventilation openings free of any obstructions e Save these instructions Regulatory Notices FCC Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorientate or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer for help Changes or modifications not expressly approved by Polycom could void the user s authority to operate this equipment If you experience trouble with this equipment please contact your equipment provider for repair warranty information If your equipment is causing harm
28. c 49 Master Volume ViaVideo unit Select this option if you are using a headset headphones with attached microphone Opens the Audio Mixer dialog which lets you set Master Wave and Line In audio levels Please adjust your audio volume controls The Wave control will adjust the ViaVideo sound effects level and the Line In control will adjust the incoming audio from video calls Line In Wave Volume Conca Controls the audio level for all your PC s sounds Controls your PC s sound effects volume and the sound effects from the ViaVideo application For example the click sound when mousing over an active area in the ViaVideo application window Controls the volume for all audio coming from your ViaVideo camera This includes far site audio audio test tone and keypad touch tones Shows the sound card installed on your PC ViaVideo User s Guide Chapter 3 Software ViaVideo User s Guide System Information and Diagnostics The PC and ViaVideo software selections in the Software screen allow you to view software information This is useful when you are troubleshooting PC problems or if you are having trouble with the ViaVideo unit PC Software The PC Software screen lets you view the following system properties without having to leave the ViaVideo application VGA Resolution VGA resolution setting Color Depth The color depth or density setting Display Mode The graphics disp
29. covers your external IP address and enters it in the NAT Outside WAN Address field If you are using a proxy server the Auto discover NAT IP Address option may not work correctly You should enter your NAT s external IP address manually in this case Assign your ViaVideo to the DMZ If your router s firewall software provides a Demilitarized Zone or DMZ simply follow your firewall s instructions to assign the internal IP address of the PC running VlaVideo to the DMZ This allows full external access for the PC running ViaVideo while the other devices in your internal network are protected by the firewall Note This solution does not provide protection for the PC running ViaVideo For more information about DMZs see What s a DMZ on page 74 Polycom Inc 69 ViaVideo User s Guide Appendix Network Connection Through a Virtual Private Network To configure your ViaVideo to operate through a Virtual Private Network VPN you first need to configure your VPN in Windows Settings Control Panel Network Configuration Select the VPN connection as your network connection before launching the ViaVideo application 7 Note Before activating your VPN make sure that ViaVideo s System is Behind a NAT option in the Quality of Service and Firewall screen System Info gt Setup gt H 323 gt QOS is not selected When you start ViaVideo it detects the presence of multiple IP addresses assigned to
30. dem Thanks If you are using a cable modem or DSL modem you don t need to make any configuration adjustments Because of the limited bandwidth available it is recommended that you select a lower line speed such as 128 for most calls Select line speeds in the Dialing Speeds screen System Info gt Setup gt H 323 gt Dialing Speeds Router With NAT No Firewall To configure your ViaVideo to use your router s Network Address Translator NAT 1 Goto the Quality of Service and Firewall screen System Info gt Setup gt H 323 gt QOS Polycom Inc 65 ViaVideo User s Guide Appendix Router With Firewall ViaVideo User s Guide Network Connection 2 Select the System is Behind a NAT option 3 Enter your NAT s external IP address in the NAT Outside WAN Address field You can enter the address manually or let ViaVideo enter it automatically by selecting the Auto discover NAT IP Address option When you select Auto discover NAT IP Address ViaVideo automatically discovers your external IP address and enters it in the NAT Outside WAN Address field If you are using a proxy server the Auto discover NAT IP Address option may not work correctly You should enter your NAT s external IP address manually in this case If you are using a firewall you need to perform the following tasks Configure ViaVideo to work with your firewall s Network Address Translator NAT Open a
31. e ViaVideo ViewStation calls only Snapshot Volume Far camera zoom Audio mute Virtual keypad allows for DTMF touchtone numbers Note The far camera controls far camera movement and far camera zoom are not implemented in this release They will be implemented in a future release Application sharing Hang Up Terminates the current call When you press this button the call is terminated PIP Activates the Picture in Picture PIP window ViaVideo maintains the PIP setting between calls Far Camera Zoom The far camera controls are not supported in this version of ViaVideo They will be supported in the next version of ViaVideo Virtual Keypad Lets you use Dual Tone Multi Frequency DTMF touchtones DTMF touchtones can be used when you are making a call through an H 323 gatekeeper and you need to manually enter an extension number See H 323 Setup on page 51 for more information ViaVideo User s Guide 16 www polycom com Chapter 2 Polycom Inc Snapshot Volume Audio Mute Using ViaVideo Sends a high resolution still image or snapshot to the far site during a call This feature is designed for far sites that use the Annex D high resolution 704 x 576 graphics standard These are typically conference room video communications systems such as Polycom ViewStations Systems using lower resolution graphics transfer standards for example QCIF NetMeeting are not able to receive high re
32. eck that the gatekeeper is still operational and configured correctly Gatekeeper Transport Not Supported Gatekeeper transport is not supported Verify that your gatekeeper supports IP Gatekeeper Full Registration Required The gatekeeper did not receive full registration information Make sure that your User Name and other registration information is not blank Polycom Inc 83 ViaVideo User s Guide Appendix C Troubleshooting ViaVideo User s Guide 84 www polycom com
33. ection and you re ready to communicate ViaVideo Simple Connection Just a Modem Thanks If your network connection is through a cable modem or DSL modem use the configuration instructions on page 65 Polycom Inc 63 ViaVideo User s Guide Appendix Network Connection Router With NAT No Firewall If your network connection is through a router with a Network Address Translator NAT but no firewall use the configuration instructions on page 65 For more information about NATs refer to What s a Network Address Translator on page 75 Router With Firewall If your network connection is through a router with a firewall use the configuration instructions on page 66 For more information about firewalls refer to What s a Firewall on page 72 Router With Firewall Using a DMZ If your network connection is through a router with a firewall and you want to set up your PC with ViaVideo in a Demilitarized Zone DMZ use the configuration instructions on page 68 For more information about DMZs refer to What s a DMZ on page 74 ViaVideo User s Guide 64 www polycom com Appendix Network Connection Through a Virtual Private Network a 5 If your network connection is through a Virtual Private Network VPN use the configuration instructions on page 70 7 Configure Your Connection And you re ready to communicate ViaVideo Simple Connection Just a Mo
34. eo s system information and diagnostic screens and explains how to view settings run diagnostic tests and make changes to your system This chapter contains the following sections Using the System Information Screens page 33 Diagnostics page 35 Setup page 42 Using the System Information Screens Polycom Inc To access the system information screens at any time click the Info icon in the top left corner of the ViaVideo application window The System Information screen is displayed System Information User Name E Mail IP Address Camera Version Model i Diagnostics Home icon Menu icon 33 ViaVideo User s Guide Chapter 3 ViaVideo User s Guide System Information and Diagnostics Each of the system information screens has a Menu icon in the lower right corner that returns you to the previous screen To return to the System Information screen from anywhere in the menu hierarchy click the Info icon at the top of each screen To return to the main calling screen click the Home icon Note If you are in a call while using the system information screens click the Info icon to display the system information screens The far site video is displayed in a small screen that is always on top of your desktop You can move this mini screen by dragging it with your mouse The following diagram shows the ViaVideo screen hierarchy ViaVideo Menus Speed Dial Network Stats
35. es not support hardware acceleration using the current display settings For optimal performance set your display to 16 bit color using the Display properties settings in the Windows Control Panel Explanation Either your drivers hardware do not support DirectX or they do not support the needed DirectX functionality at your current color depth or resolution In this case ViaVideo reverts to GDI mode and remains fully functional with some loss in performance Solution Try changing the color depth and or screen resolution Upgrade the video drivers to the latest version Update to a new video card 1 My video appears fractured when move 2 get scrambled video 3 My mouse blinks 4 Windows is running very slow 5 ViaVideo is taking up most of my CPU cycles The video rendering is taking up too much of the CPU resources because itis either running in GDI mode or the video card does not properly support DirectDraw hardware acceleration Change to a different video resolution or color depth 2 Update the video drivers Update to a new video card 1 My video is very blocky 2 The ViaVideo window is displayed with an animation where the near camera video should be 3 Although my hardware is correctly set up keep getting the message that ViaVideo could not connect to the hardware ViaVideo is having problems communicating over your USB po
36. f you have only one gatekeeper on your network If you select Auto and ViaVideo is not able to find a gatekeeper be sure that you have a gatekeeper and that itis correctly configured 54 www polycom com Chapter 3 System Information and Diagnostics Dialing Speeds The Dialing Speeds screen lets you specify which line speeds are available in the manual calling screen and when creating local address book entries Dialing Speeds Y 48 Y 64 Y 96 Home Menu Specifying a range of speeds in this screen makes it much easier to select the correct speed when you are placing a call You can select up to eight line speeds here These speeds then appear to the left of the Speed button when you are making a manual call Polycom Inc 55 ViaVideo User s Guide Chapter 3 System Information and Diagnostics We recommend that you select line speeds that you know your network can handle If you are not sure which line speeds are best contact your network administrator ViaVideo provides ultra low speeds 80 and below to provide for connection over very low bandwidth networks such as dial up modems Although the low transfer rate results in blocky image transmission audio quality is not affected Quality of Service and Firewalls In this screen you can configure your quality of service Network Address Translator NAT and firewall options Quality of Service and Firewalls Use Fixed Ports TCP Addresses
37. f audio connection Headphone through PC PC Line in PC Line out ViaVideo Line out ViaVideo User s Guide 60 www polycom com Appendix A Audio Connection Headphones Only Polycom Inc ViaVideo Line out Note You do not hear sound effects with this connection type This diagram shows the correct connection from the ViaVideo audio line out to the PC line in when using headphones Select the Headphones or Speakers option in the Audio screen System Information gt Setup gt Audio when using this type of audio connection To connect headphones directly to the ViaVideo line out port your headphones must have a single 3 5 mm stereo connector or adapter Headphones Only With this type of connection you will be able to hear all sounds generated by the ViaVideo camera unit processor n call audio Keypad tones Audio test tone You will not be able to hear sounds generated by the ViaVideo application on your PC e Far and near site ring tones e Splash screen sound effects e Busy signals ViaVideo sound effects 61 ViaVideo User s Guide Appendix A Audio Connection Headset with Attached Microphone ViaVideo User s Guide This diagram shows the correct connection from the ViaVideo audio line out to a headset with attached microphone Select the Headset with Microphone option in the Audio screen System Information gt Setup gt Audio when using thi
38. he NAT ensures that outgoing packets have a globally valid IP address and that incoming packets go to the right device by translating between the internal IP address and the external IP address owned by the router This also adds an extra level of security by effectively masking the internal network behind a single external IP address A simplified explanation of how this translation takes place is that when an internal device sends an outgoing packet to the router the NAT service either notes the internal IP address or the port number of the device and attaches an identifier to the external IP address of the outgoing packet substituting the router s globally unique IP address for the device s internal IP address When the answering packet comes back the NAT notes the indentifier re assigns the packet to the device s internal IP address and sends it on its merry way 75 ViaVideo User s Guide Appendix Network Connection ViaVideo User s Guide 76 www polycom com Troubleshooting This appendix explains the most common problems and error messages you might encounter when using ViaVideo and explains how to correct them General Troubleshooting The following table presents problems you might encounter while using ViaVideo their explanations and possible solutions Problem ViaVideo generates the following error message during install Unable to open temporary file Explanation The installer program
39. iaVideo automatically enters this range If you are using a different range enter the port numbers for that range here You should have already performed your NAT configuration if not see Configure Your ViaVideo for NAT on page 69 and follow the instructions listed there Router With Firewall Using a DMZ ViaVideo User s Guide If you are using a router with a firewall and want to place the PC running ViaVideo outside the firewall you need to perform the following tasks Configure ViaVideo to work with your firewall s Network Address Translator Assign your ViaVideo to the DMZ 68 www polycom com Appendix Network Connection In addition to placing the PC running ViaVideo in the DMZ you also need to configure your ViaVideo to run behind a Network Address Translator NAT Configure Your ViaVideo for NAT In addition to assigning your PC running ViaVideo to the DMZ you also need to configure your ViaVideo to use your router s NAT 1 To configure your VlaVideo to use your router s NAT 2 Go to the Quality of Service and Firewall screen System Info gt Setup gt H 323 gt QOS 3 Select the System is Behind a NAT option Enter your NAT s external IP address in the NAT Outside WAN Address field You can enter the address manually or let ViaVideo enter it automatically by selecting the Auto discover NAT IP Address option When you select Auto discover NAT IP Address ViaVideo automatically dis
40. ide 20 www polycom com Chapter 2 Using ViaVideo Address Book and Speed Dial This section explains how to use the address book and speed dial features This section describes Using the Address Book page 21 e Using Speed Dial page 26 Using the Address Book The address book saves you time letting you place calls by selecting the user s name You can add up to 10 000 entries in the address book Address book entries can be Global if you are registered with a Global Address Book or ILS server Global entries display a Global icon in the Address Book screen e Local if you enter the addresses manually in the address book Local entries display a Delete icon in the Address Book screen To access the address book click Address Book either from the main screen or the manual calling screen Address Book J J le Speed dial New entries entry Edit Search i entry Call button Directory Delete Address 125 services entry lV Local Global IP address Line speed Connection type Polycom Inc 21 ViaVideo User s Guide Chapter 2 Using ViaVideo The address book information panel at the bottom of the Address Book screen provides information about the selected entry In the example above Jane Doe s ViaVideo is set to a line speed of 128 Kbps Her IP address is displayed 208 10 179 286 and the Connection type icon indicates that she is on a local area network If you select an globa
41. ideo User s Guide Contents ViaVideo User s Guide viii www polycom com ViaVideo Quick Start This chapter explains how to get started with the Polycom ViaVideo desktop video communications system The chapter describes e System Requirements and Installation page 1 e Starting ViaVideo page 3 e Placing a Call page 6 Ending a Call page 12 Answering Calls page 12 Closing ViaVideo page 13 System Requirements and Installation Hardware Requirements Polycom Inc These are the minimum system hardware requirements USB port e 350 MHz processor Pentium Il compatible with MMX e 64MB RAM e A4MB video memory 150 MB available hard disk space might be considerably less depending on whether you have the required software already installed SVGA monitor 800 x 600 e 16 bit color or higher e Desktop PC with headphones headset or external speakers required Laptop PC with headphones headset or internal speakers required e Broadband IP network access 32 KB and above ViaVideo User s Guide Chapter 1 ViaVideo Quick Start e Ifyou are using a headset with microphone it must have a single audio connection like those used with cellular phones Software Requirements Installing Software Installing Hardware To use ViaVideo you must have one of the following versions of Microsoft Windows installed e Windows 98 version 1 or version 2 e Windows Millennium Ed
42. ith an ILS server once ViaVideo is running by selecting the servers in this screen then exiting the screen Note You must be operating an ILS server for the GAB registration to work Contact your system administrator if your network is not already running an ILS server ILS server software is freely downloadable from the Microsoft web site The LAN and Internet screen shows information about your LAN Internet and H 323 settings ViaVideo reads this information from your network configuration settings LAN and Internet Host Name WINS Resolution N IP Address Configure DNS Servers Default Gateway Subnet Mask WINS Server 46 www polycom com Chapter 3 Host Name WINS Resolution IP Address DNS Servers Default Gateway Subnet Mask WINS Server System Information and Diagnostics This is the computer name entered in your Windows network configuration settings Specifies if Windows Internet Naming Service WINS resolution is turned on or not WINS resolution allows you to run applications that require the NetBIOS protocol This is the IP address of your computer If ViaVideo detects more than one IP address at startup ViaVideo displays them here For more information about multiple IP addresses see Multiple IP Addresses on page 31 This is the IP address of your network s Domain Name Server DNS DNS is a hierarchical naming system that uses a combination of text names separated by peri
43. ition e Windows 2000 As part of the installation process ViaVideo also checks for the following required software If the software is not present ViaVideo installs it e DirectX 7 e Adobe Acrobat Reader version 4 Microsoft database support ODBC e NetMeeting 3 01 To install the ViaVideo software insert the ViaVideo CD into your CD drive and click Install Software Follow the instructions in the installation screens to complete the installation Note If your PC is not set up to autorun the CD double click vvsetup exe to run the installation program Caution Be sure to install the ViaVideo software before you install the ViaVideo camera unit ViaVideo User s Guide To install the ViaVideo camera unit insert the ViaVideo CD into your CD drive and click the Install Hardware link You are guided through the installation procedures step by step Note For more information about audio port connections see Audio Connection on page 59 2 www polycom com Chapter 1 ViaVideo Quick Start Starting ViaVideo Turn on the Camera Polycom Inc The ViaVideo application and camera unit work together to provide an unparalleled experience in conference room quality video communications on your desktop The ViaVideo camera unit combines a camera and high performance multi media processor which performs all audio encoding and decoding and video encoding This leaves the PC free to perform normal tasks while
44. l entry the Delete icon changes to a Global icon indicating that you cannot delete or edit the entry from the address book For more information about local and global address book entries see Local and Global Address Book Entries on page 23 The following table shows actions you can perform on entries in the address book To Do This Create a new 1 Click New entry Enter the entry information including the preferred line speed Click Save Highlight the entry you want to change Click Edit Change any information you wish Click Save Only local entries can be edited in the address book Global addresses are registered in a Global Address Book or ILS server N Edit an entry A OO DD amp ViaVideo User s Guide 22 www polycom com Chapter 2 Polycom Inc Using ViaVideo To Do This Delete an entry 1 Highlight the listing you want to delete 2 Click Delete Only local addresses can be deleted from the address book Global addresses are registered in a Global Address Book or ILS server Search for an 1 Click Search entry 2 Begin typing letters that occur anywhere in the name IP address or E mail address of the entry you are looking for This brings up any entry containing the letters or numbers anywhere in the entry s name IP address or E mail address not only those entries starting with the letters you ve entered
45. lay mode Operating System The operating system software version USB Universal Host Controller The universal serial bus USB host controller software version Video Card The type of video card installed ViaVideo Software The ViaVideo Software screen lets you view and set the following information USB Driver Version The version of the universal serial bus driver Camera Version The version of software uploaded to the camera unit Boot Version The version of software resident on the camera unit firmware Software Update URL The URL that ViaVideo uses to check for software updates The default address is ViaVideo s software update site viavideo austin polycom com 50 www polycom com Chapter 3 H 323 Setup Polycom Inc System Information and Diagnostics You can check ViaVideo s software update site for the latest version by clicking Check for New Software If a new version of the software exists you can download it from this site The software update URL can be set to a site on your corporate Intranet to make new software updates accessible from your internal Web site The H 323 Setup screen gives you access to advanced network configuration screens H 323 Setup Gatekeeper Dialing Speeds See the following sections for descriptions of the screens accessible through the H 323 Setup screen H 323 Lets you see and change H 323 settings see page 52 Gatekeeper Lets you see and change
46. lycom com Chapter 3 System Information and Diagnostics H 323 Lets you see and change H 323 gatekeeper dialing speed and QOS settings see page 51 General The General Setup screen presents basic information about your ViaVideo setup General Setup Auto Answer Auto Start ViaVideo Show Animations Show half size display at start up User Name E Mail Language EnglishUS Country Maximum time in call minutes You can set the following options Auto Answer When Auto Answer is selected and an incoming call is received ViaVideo activates a ring tone and automatically connects with the far site When Auto Answer is not selected and an incoming call is received ViaVideo presents a dialog asking if you want to answer the incoming call By default Auto Answer is not selected Auto Start ViaVideo When Auto Start ViaVideo is selected the ViaVideo application starts as part of your PC s boot process When in auto start mode ViaVideo starts with the application window minimized Polycom Inc 43 ViaVideo User s Guide Chapter 3 ViaVideo User s Guide Show Animations Show Half Size Display User Name E Mail Country Language Maximum Time in Call 44 System Information and Diagnostics When Show Animations is selected the screen transition animations within ViaVideo s information screens are active If Show Animations is not selected the screen transition animations
47. m Chapter 1 ViaVideo Quick Start Note Toanswer a call the ViaVideo application must be running If the ViaVideo application window is minimized you are still able to receive incoming calls as described above Closing ViaVideo To close the ViaVideo application click the X in the top right corner of the ViaVideo screen or right click on the top of the application window frame Note Toturn off the ViaVideo camera unit move the slider switch on the face of the camera unit all the way to the right Polycom Inc 13 ViaVideo User s Guide Chapter 1 ViaVideo Quick Start ViaVideo User s Guide 14 www polycom com Using ViaVideo This chapter explains how to use the following ViaVideo features Calling Features Calling Features page 15 Address Book and Speed Dial page 21 Controlling Audio and Video page 27 Collaboration and Application Sharing page 31 Multiple IP Addresses page 31 This section describes the following ViaVideo features that you can use during a call Polycom Inc Using the Remote Control page 16 Window Controls page 18 Sending Snapshots page 19 15 ViaVideo User s Guide Chapter 2 Using ViaVideo Using the Remote Control When you place a call a virtual remote control is displayed to the right of the ViaVideo screen The remote control lets you perform a variety of calling functions Hangs up cal Toggles local Picture in Picture Far camera movem
48. made a Call either manually or using the address book for the entry to appear in the Speed Dial screen To place a call using speed dial 10 www polycom com Chapter 1 ViaVideo Quick Start a To display the Speed Dial screen click the tab for speed dial entries on the right of the address book or click Speed Dial from the ViaVideo main screen b Double click on the speed dial entry you want to call For more information about the Speed Dial screen see Using Speed Dial on page 26 3 While the call is connecting ViaVideo presents the name and IP address of the party you are calling and the calling speed A call progress indicator is displayed on the lower left of the screen to indicate that the call is connecting The progress indicator changes progressively to blue yellow orange and green as your call completes Blue Ringing attempting connection to far site Yellow Far site reached waiting for answer Orange Negotiating data transfer Green Connected 4 Once your call is connected ViaVideo shows the far site video and the on screen remote is displayed to the right of your screen For more information about how to use the on screen remote see Using the Remote Control on page 16 Note Ifthe call does not go through one of the following messages is displayed Network Error The far site does not answer There is either a network error or more likely the far site is not activated Far Site Busy The
49. media Flash Player Software by Macromedia Inc FLASH eda Copyright 1995 2000 Macromedia Inc All rights reserved Macromedia and ENABLED Flash are trademarks of Macromedia Inc All other brand and product names are trademarks or registered trademarks of their respective companies Patent Information Warranty The accompanying product is protected by one or more U S and foreign patents and patents pending held by Polycom Inc Polycom Inc warrants its products to be free of defects in materials and factory workmanship for a period of twelve 12 months from the date of purchase This warranty does not apply to damage to products resulting from accident misuse service or modification by anyone other than a Polycom Inc authorized service facility dealer The warranty is limited to the original purchaser and is not transferable Any liability of Polycom Inc or its suppliers with respect to the product or the performance thereof under any warranty negligence strict liability or other theory will be limited exclusively to product repair or replacement as provided above Except for the foregoing the product is provided as is without warranty of any kind including without limitation any warranty of merchantability or fitness for a particular purpose The entire risk of the quality and performance of the software programs contained in the system is with you Limitation of Remedies and Damages Polycom Inc its agents employee
50. n as you leave the Directory Services screen You can also set the following two fields in the Directory Services screen Both are selected by default Display Global Address If you de select Display Global Address only local entries are available from the Address Book and Speed Dial screens Register This System When Powered On If you de select this field your address is not registered with any ILS servers when you start ViaVideo and only local entries are available from the Address Book and Speed Dial screens Note Torefresh your connection with the ILS server press F5 on your keyboard while the Address Book screen is displayed 25 ViaVideo User s Guide Chapter 2 Using Speed Dial Using ViaVideo ViaVideo User s Guide To access the Speed Dial screen click Speed Dial in the main screen You can also access the Speed Dial screen by clicking 1 6 or 7 12 on the top address book tab The speed dial feature stores the last twelve numbers you have dialed You can place a speed dial call by double clicking a speed dial entry Jane Doe 255 255 255 255 To place a call click on a card To lock an address right click on the card When you right click a speed dial entry four actions are available to you Delete All Deletes all unlocked entries from your Speed Dial screen Lock Locks a speed dial entry so that it is always present in the Speed Dial screen When you lock an entry a lock icon is displayed in
51. nd assign ports in the firewall to the PC running ViaVideo Configure your ViaVideo for NAT To configure your ViaVideo to use your router s Network Address Translator NAT 1 Go to the Quality of Service and Firewall screen System Info gt Setup gt H 323 gt QOS Select the System is Behind a NAT option Enter your NAT s external IP address in the NAT Outside WAN Address field You can enter the address manually or let ViaVideo enter it automatically by selecting the Auto discover NAT IP Address option When you select Auto discover NAT IP Address ViaVideo 66 www polycom com Appendix Polycom Inc Network Connection automatically discovers your external IP address and enters it in the NAT Outside WAN Address field If you are using a proxy server the Auto discover NAT IP Address option may not work correctly You should enter your NAT s external IP address manually in this case Open and Assign Ports in the Firewall To configure your ViaVideo to operate with a firewall perform the following tasks Before you Begin Before you start determine the internal IP address of the PC running ViaVideo To do so start the ViaVideo application and look in the System Information screen In Your Firewall You will need to open and assign ports to the PC running ViaVideo in your router s firewall interface software The exact steps and terms involved are probably different in your firewall interface
52. ng up a DMZ This solution consists of opening ports in the firewall and assigning these ports to the PC running ViaVideo This allows ViaVideo to freely accept and receive calls with the outside world while maintaining protection for your PC and network For both router based and software only types of firewalls the procedure is the same although most router based firewalls allow you to specifically assign ports to the internal IP address of the PC running VlaVideo software only firewalls ask you to assign the ports to an application Either way the result is the same your internal network is protected and you have video communications access to the outside world For information on opening and assigning ports in the firewall see Router With Firewall on page 66 Port Number Assignation ViaVideo has applied with the Internet Assigned Numbers Authority IANA for the default range of 6 ports 3230 3235 You must also assign port 1720 to ViaVideo so you can receive incoming calls We recommend that you use the default range of ports for both TCP and UDP packet transfer If you wish to assign a different range of ports you can specify any registered non assigned ports in a 6 port range to ViaVideo For a list of registered non assigned ports go to http www isi edu in notes iana assignments port numbers When you assign the ports to the ViaVideo application the router reserves the assigned ports for use by ViaVideo I
53. not Number of calls received Number of calls connected Length in minutes of the last call Total time in calls for calls already completed www polycom com Chapter 3 Reset System Polycom Inc System Information and Diagnostics The Reset System screen is used to clear user settings and local address book entries Reset System Delete user settings Delete address book entries When resetting the system you can choose to clear your personal information user settings and your local address book entries By default these options are not selected If you click Reset System without selecting either option nothing happens Resetting the system with Delete user settings selected clears all system information including Global Address Book and ILS server addresses your IP server address and user information and resets the information to the ViaVideo default settings Note Be sure to copy down any important system information such as Global Address Book name and IP addresses before resetting your system with the User Settings option selected If you have cleared your user settings the next time you start the application ViaVideo prompts you through the system configuration screens as it did when you powered on ViaVideo the first time 39 ViaVideo User s Guide Chapter 3 Camera Calibration ViaVideo User s Guide System Information and Diagnostics Resetting the system with Delete addres
54. oard or the number buttons on the number pad to enter the IP number and click Call 5 While the call is connecting ViaVideo shows the name and IP address of the party you are calling and the calling speed A call progress indicator is displayed on the lower left of the screen to indicate that the call is connecting The progress indicator changes progressively to blue yellow orange and green as your call completes Blue Ringing attempting connection to far site Yellow Far site reached waiting for answer Orange Negotiating data transfer Green Connected 6 Once your call is connected ViaVideo shows the far site video and the on screen remote is displayed to the right of your screen For more information about how to use the on screen remote see Using the Remote Control on page 16 Note Ifthe call does not go through one of the following messages is displayed ViaVideo User s Guide 8 www polycom com Chapter 1 ViaVideo Quick Start Network Error The far site does not answer There is either a network error or more likely the far site is not activated Far Site Busy The far site is currently in a call Using the Address Book or Speed Dialing This section explains how to make a call using the address book and speed dial features of ViaVideo Note Before you start the ViaVideo application be sure your camera unit is turned on 1 Double click the ViaVideo icon to launch the ViaVideo application The Vi
55. ods to create a unique name such as austin polycom com This is the IP address of your default gateway This is the subnet mask number The subnet mask helps identify your computer within your local network This is the IP address of your Windows Internet Naming Service WINS server To change your network configurations click Configure in the LAN and Internet screen ViaVideo presents the Windows Network Polycom Inc 47 ViaVideo User s Guide Chapter 3 Audio ViaVideo User s Guide i 9 3Com 30920 Integrated Fast Ethernet Controller 3C905C TX Comp 3Com BCAATDI DMI TDI 3Com Diagnostic Communciation Module Do Not Delete TCP IP E Remove Propenes Client for Microsoft Networks Audio Mute Auto Answer Calls Headphones or Speakers Headset with microphone Volume Control Sound Card 48 System Information and Diagnostics Properties dialog where you can change your network configuration settings www polycom com Chapter 3 System Information and Diagnostics Mute Auto Answer Calls Mutes outgoing audio for calls when Auto Answer Incoming Calls is selected Headphones or SpeakersActivates the ViaVideo camera unit s internal microphone Select this option when using speakers or headphones without an attached microphone Headset with MicrophoneDisables the microphone in your Volume Control Master Volume Wave Volume Line In Sound Card Polycom In
56. ork ssseseeem 65 Configure Your Connection sse enne nnns 65 Simple Connection Just a Modem Thanks sss 65 Router With NAT No Firewall c ccccccccceceesseeeeecesseeseeeeeesensseees 65 Router With Firewall 66 Configure your ViaVideo for NAT sssseeeeee 66 Open and Assign Ports in the Firewall 67 ViaVideo User s Guide vi www polycom com Contents Router With Firewall Using a DMZ c ccceeceeeeeeeeeeeteeesteneeeteees 68 Configure Your ViaVideo for NAT aeee 69 Assign your ViaVideo to the DMZ eseese 69 Through a Virtual Private Network ssese 70 What s a Firewall ied 72 Opening Ports lieti eet e epe dot Lade ee 73 Port Number Assignation sseeee 73 Isi Sale 4 a ee ee ee 73 Whats a DMZ itti aer x ne e 74 What s a Network Address Translator ssssssseeeeenne 75 Troubleshooting General Troubleshooting sssseeee enne 77 Audio Troubleshooting cccccecccccceeeeecceceeteseceeeeeeeesaneesseececeeeeeedaneeseeteceaeeenes 78 Video Troubleshooting cccceccccceedecccceeeedencceceeeencaeeeeedeaceneeedeccaceeedecaneeeetene 80 Error Messages x iore iate ti ee od dan ciao stadi actes a 82 Installation Errors cacra emm emen 82 1 323 ETTOIS nece nee n ee Dh IU Ede HO Ed 82 Polycom Inc vii ViaV
57. rt Make sure that you have the ViaVideo camera unit connected correctly power USB power is on Remove any unknown devices in the Device Manager under the Universal Serial Bus controllers folder and power cycle the ViaVideo ViaVideo User s Guide 80 www polycom com Appendix C Troubleshooting Problem Video is out of focus Explanation Either the camera is out of focus or there is not enough light in the area and the camera cannot generate a clear image Solution Use the focus wheel above the camera lens to adjust focus If this does not resolve the problem add more light to the area Video has lots of noise colored dots appear in my picture There is not enough light for the ViaVideo camera to operate properly Add more light to the area Frame refresh rate is low The lighting in your office is insufficient and ViaVideo is automatically compensating for this by increasing the exposure time so that it can gather more light Add more light to the area The near video display is dark A lightning bolt is displayed on screen during calls Near video appears darker in the ViaVideo application than it does on the far site There has been an error in data transmission outside of normal parameters Although this is not a serious error you may have selected a calling speed that is too high for your network bandwidth Although
58. s suppliers dealers and other authorized representatives shall not be responsible or liable with respect to the product or any other subject matter related thereto under any contract negligence strict liability or other theory for any indirect incidental or consequential damages including but not limited to loss of information business or profits The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential damages so the above limitations disclaimers or exclusion may not apply to you This warranty gives you special legal rights You may also have other rights that vary by state and nation Important Safeguards Read and understand the following instructions before using the system Close supervision is necessary when the system is used by or near children Do not leave unattended while in use Onlyuse electrical extension cords with a current rating at least equal to that of the system Always disconnect the system from power before cleaning and servicing and when not in use Do not spray liquids directly onto the system when cleaning Always apply the liquid first to a static free cloth Do not immerse the system in any liquid or place any liquids on it Donotdisassemble this system except as instructed in the manufacturer s instructions To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or rep
59. s book entries selected deletes all locally stored addresses without affecting global addresses You will have to re specify your ILS server when you restart to regain access to global addresses The Camera Calibration screen lets you calibrate the camera for low light settings The first time you install the ViaVideo camera unit on your PC ViaVideo allows the camera to warm up to operating temperature and automatically presents the Camera Calibration screen so that you can calibrate the camera for low light settings If you want to calibrate the ViaVideo camera independent of ViaVideo s automatic calibration feature you can do so using this screen Once your camera has been calibrated you will not need to calibrate it again unless you move the camera unit to a new computer Camera Calibration To calibrate your camera for optimum performance in low light conditions please slide the switch from the On position to the Video Mute position To calibrate your camera 1 Slide the camera switch to the Video Mute position ViaVideo performs the calibration immediately once the switch is in the Video Mute position 2 ViaVideo notifies you when calibration is complete This should take just a few moments 40 www polycom com Chapter 3 Generate Tone Polycom Inc System Information and Diagnostics 3 Slide the camera switch back to the On position The Generate Tone screen lets you generate a tone so you can tes
60. s it Safe The short answer is Safe enough Like any other defense there s no such thing as a perfect firewall Whenever you are connected to the outside world there is always some risk that someone could gain 73 ViaVideo User s Guide Appendix What s a DMZ ViaVideo User s Guide Network Connection unauthorized access The need for protection must be balanced against the need to communicate with the outside world This is why most security solutions focus on minimizing the risk until it reaches an acceptable level Opening ports in the firewall might seem at first like an unnecessary security risk However there are in reality so many ports 65535 that simply discovering which port might be open is difficult enough In addition to the sheer number of ports protections written into the operating system make it very difficult to gain unauthorized access to your network even if those ports are open Finally only port 1720 is open to receive incoming requests The range of six ports is only open in your PC during a call If safe enough isn t secure enough for you then setting your VlaVideo up in a DMZ is safer option For more information about DMZs see the next section Most firewalls provide DMZ configuration as a way to allow high availability access for web servers and video communications servers that s your PC running ViaVideo while providing firewall access for the other devices in the network
61. s type of audio connection Headsets with attached microphones have a 2 5 mm phono connection Note that this type of connection requires the use of a 2 5 mm female to 3 5 mm male stereo phono adapter to fit the 3 5 mm Line Out port Headset with Microphone ViaVideo Line out With this type of connection you will be able to hear all sounds generated by the ViaVideo camera unit processor In call audio e Keypad tones Audio test tone You will not be able to hear sounds generated by the ViaVideo application on your PC Far and near site ring tones e Splash screen sound effects e Busy signals ViaVideo sound effects 62 www polycom com Network Connection Although connecting any network device can be a confusing task we at ViaVideo are all for simplifying things a bit If you don t have a network administrator to take care of all your connectivity issues read the information in this appendix and you will be ready to go in no time If you are a network administrator go ahead and read the appendix anyway Your secret s safe with us This appendix contains the following sections Find Your Connection Type page 63 Configure Your Connection page 65 What s a Firewall page 72 What s a DMZ page 74 What s a NAT page 75 Pick Your Connection Type As simple as we can make it just pick out your connection type from those shown below perform the tasks in the appropriate s
62. sing ViaVideo When you want the far site to see you again slide the shutter back to the on position ViaVideo Front Controls Microphone 71 Focus Wheel Power Off Blinking Software not running Video Mute Green Ready On e Amber In a call ViaVideo User s Guide 30 www polycom com Chapter 2 Using ViaVideo Collaboration and Application Sharing To activate application sharing software while in a call click Share on your on screen remote This activates Whiteboard Chat Application Sharing and File Transfer capabilities Collaboration and application sharing capabilities are not part of the ViaVideo application To perform collaborative functions ViaVideo is designed to link any T 120 compliant data sharing software Note Application sharing is not available on the Windows 2000 operating system ViaVideo is not designed as a camera for application sharing software If your collaboration software provides camera control functionality it will not drive the ViaVideo camera You must initiate calls through the ViaVideo application Multiple IP Addresses Polycom Inc If you are set up to use multiple IP addresses ViaVideo detects the presence of these addresses The first time you start up the ViaVideo application ViaVideo presents the Multiple IP Addresses screen Multiple IP Addresses ViaVideo has found more the one IP Address Please select the IP Address you want to
63. solution snapshots Controls audio volume received from the far site For more information about controlling audio see Controlling Audio on page 27 Mutes outgoing audio to the far site When this option is selected the audio mute icon is displayed on the screen the far site does not see the icon ViaVideo maintains the audio mute setting between calls 17 ViaVideo User s Guide Chapter 2 Window Controls ViaVideo User s Guide Using ViaVideo You can perform several window controls Picture in Picture PIP Minimize Window e Information Screen Access e Re Size the ViaVideo Display Picture in Picture PIP You can activate ViaVideo s Picture in Picture PIP feature while in a call by clicking PIP on the on screen remote control Minimize Window You can minimize the ViaVideo application window by clicking the minimize icon in the top right corner of the ViaVideo application window If you are not in a call the window is minimized and you can answer incoming calls normally If you are in a call you can still minimize the application window without losing full audio and video functionality To do so simply click the minimize icon in the top right of the ViaVideo application window while you are in a call The ViaVideo window is minimized and the far site is displayed in a small window that is always on the top layer of your desktop You can drag this window to a convenient location on your desk
64. t the near and far site audio functions Generating a tone helps determine whether a problem exists with the network connection or with a setting on your computer such as the line in volume setting Generate Tone This tone may be used to check your speaker audio cable connections or PC speakers If the system is in a call the far site will hear the tone 1 monitor audio cable connections 2 monitor volume level k Home Generate Tone Menu Click Generate Tone to generate a tone Click Generate Tone again to stop generating the tone 41 ViaVideo User s Guide Chapter 3 Setup System Information and Diagnostics ViaVideo User s Guide You can view and change various configuration settings from the Setup screen Select the icon for the configuration settings you want to view or change Setup C Directory LAN and Services Internet D d Software See the following sections for descriptions of the screens accessible through the Setup screen General Directory Services LAN and Internet Audio Software Lets you see and change general setup information see page 43 Lets you see and change GAB and ILS server settings see page 45 Lets you see and change LAN and Internet server settings see page 46 Lets you see and change audio control settings see page 48 Lets you see your current software version and update via the Web if necessary see page 50 42 www po
65. that entry and the entry moves to the first unlocked position in the Speed Dial screen For example if you have no locked entries and you lock entry twelve it moves to entry one and remains in that position regardless of subsequent calls To unlock an entry right click the locked entry and select Unlock 26 www polycom com Chapter 2 Using ViaVideo Dial Places a call to the selected entry You can also call a speed dial entry by double clicking the entry Delete Current Deletes the currently selected entry Controlling Audio and Video Controlling Audio Polycom Inc This section describes how to control audio and video while using ViaVideo e Controlling Audio page 27 e Muting Video page 29 You can adjust the volume and mute the audio during a call Via the On Screen Remote During a call ViaVideo lets you adjust incoming audio using the on screen remote To adjust incoming far site audio during a call use the volume control on the on screen remote To mute outgoing near site audio during a call click Mute on the on screen remote A Mute icon is displayed on screen To restore outgoing audio click Mute again ViaVideo shows a Mute icon in the near video This icon is not 27 ViaVideo User s Guide Chapter 2 Using ViaVideo displayed in the far site view ViaVideo maintains your audio mute setting between calls lt Volume control Mute Via the Audio Screen The Audio screen
66. there is usually no problem with the transmitted image using a dark background or wearing dark clothing always provides for better image quality 1 Activate the Dynamic Bandwidth option System Info gt Setup gt H 323 gt QOS 2 Try making calls ata lower speed or check with your system administrator for the optimum speed Polycom Inc 81 ViaVideo User s Guide Appendix C Error Messages Troubleshooting The following tables give common error messages their explanations and solutions Installation Errors The following table lists installation related error messages their explanations and solutions Error Message ViaVideo generates the following error message while attempting to install Unable to open temporary file Explanation The installer program can not create the temporary file needed to run the install Solution Remove any directories that begin with is from their Windows temp directory and restart the install H 323 Errors The following errors are specific to H 323 gatekeepers Error Message Gatekeeper Unregistered Explanation ViaVideo has been unregistered from your gatekeeper Solution 1 Check the Gatekeeper IP address 2 Check that the gatekeeper is still operational and configured correctly Gatekeeper Not Found The gatekeeper registration information is incorrect 1 Check the Gatekeeper IP address
67. ting in the address books of users registered with your Internet Locator Service ILS or Global Address Book GAB server This E Mail address is displayed in your caller identification information Select your country ViaVideo uses this setting to display the correct product version b Microphone Setup Specify which type of microphone setup you are using ViaVideo built in microphone Select this setting if you are using headphones or your PC s speakers not a headset with attached microphone This setting is the default and activates the ViaVideo camera unit s microphone located on top of the camera unit This microphone is directional oriented towards the face of the camera unit and sensitive enough to use where other manufacturers cameras might require a headset microphone www polycom com Chapter 1 Polycom Inc ViaVideo Quick Start Headset with microphone Select this setting only if you are using a headset with an attached microphone plugged into the audio out port in the back of the ViaVideo camera unit This setting turns off the internal ViaVideo microphone Note If you have an external microphone attached to the microphone port in the back of your PC ViaVideo ignores it and uses the ViaVideo camera unit s internal microphone For more information about the different audio connections see Audio Connection on page 59 Global Address Book Registration Specify if you want to
68. to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved There are no user serviceable parts inside the ViaVideo or power supply Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit RADVision Statement Portions of this software are 2000 RadVision Ltd Contents ViaVideo Quick Start System Requirements and Installation seeeene 1 Hardware Requirements ssssssssssseeeeeme 1 Software Requirement cccccecceeeeeeeeeeeeceeaeeeeceeeeeeeeseseeeneeeaeens 2 Installing Software ener entere then nennen 2 Installing Hardware ciencia 2 Starting ViaVideo ee 3 Turn onithe Camera xen nae nade 3 Witla Stu pats o MORE RBRUM UEM 4 Camera Calibration iiit tet ed deo ad sepes 6 Placing a Calli z 5 5 5 5 5 o PROPRII Id uA 6 Using Manual Dialing sse nme 6 Using the Address Book or Speed Dialing ssssssss 9 On Screen Remote Control 11 Endang a Gall 2 o ie ren ec ie Tibe 12 Answeting Calls 2 35 oat deua heute eie 12 Glosing Via Vid6O x derer e RE REM ien RE pic EE 13 Using ViaVideo Calling Features iie E B 15 Using the Remote Control ssssssseee enne 16 Window Controls ener eren nennen 18 Picture in Picture PIP Jena na
69. top Note Ifyou click Mute on the on screen remote before minimizing the application you can go ahead and play Quake while you re in a conference call As long as you keep a straight face no one will know Information Screen Access You can access ViaVideo information screens while in a call by clicking Info in the top left of the ViaVideo window Far site video is displayed in a small window which you can drag to a convenient location Information screen access during a call is useful if you want to access your address book check audio transfer to the far site System Info gt Audio gt Generate Tone or see the call connection 18 www polycom com Chapter 2 Sending Snapshots Polycom Inc Using ViaVideo statistics System Info gt Diagnostics gt Network Stats or System Info gt Diagnostics gt Advanced Stats To return to full display mode click Home in the bottom right of the information screen Then click Place Call Re Size the ViaVideo Display You can make ViaVideo display in a smaller screen to give you more space on the desktop Go to System Info gt Setup gt General and select Show small size at startup The next time you start ViaVideo the application is displayed in a half size screen without any loss of image quality You can send a snapshot to the far site while you are in a call Snapshots are a way to transfer high resolution still images to the far site To send a snapshot 1 Position and focus
70. tup Audio to make sure they are set correctly 4 Check the speaker connection and volume setting If you can hear a tone but cannot hear the other side make sure that the other end is not muted No sound effects Your Wave audio setting Check the Wave audio level may be low in System Info gt Setup gt Audio ViaVideo User s Guide 78 www polycom com Appendix C Troubleshooting Problem Explanation Solution Low Audio Audio levels are not set 1 Check your sound levels correctly in the Volume Controls right click the speaker icon in the Windows toolbar Check Line In Wave and Master Volume controls 2 Check the volume control for your PC speakers Cannot hear the far side Can hear the far site but they can not hear me The far site is muted or volume controls need to be adjusted The audio is muted microphone settings are incorrect or the audio connection is not correct See No Audio above 1 Make sure your audio is not muted 2 Make sure the far site has the volume set correctly 3 Check your microphone settings in System Info gt Setup gt Audio Polycom Inc 79 ViaVideo User s Guide Appendix C Video Troubleshooting Troubleshooting The following table lists video related problems their explanations and solutions Problem Launching ViaVideo generates the following error message Your video card do
71. video window displayed whenever you are not ina call Turn the knob to the right to focus on objects further away from the lens and to the left for closer objects Note Ifthe ViaVideo application presents the main screen but an animation is displayed in the near video window check to make sure that your camera unit is turned on and that the power and USB cables are connected correctly For more information see Troubleshooting on page 77 After your ViaVideo camera unit has been turned on for 1 2 hour or more ViaVideo presents the Camera Calibration screen in the application window so that you can calibrate the camera for low light settings Once your camera has been calibrated you will not need to calibrate again unless you move the camera unit to a new computer To calibrate your camera 1 3 Slide the camera switch to the Video Mute position ViaVideo performs the calibration immediately once the switch is in the Video Mute position ViaVideo notifies you when calibration is complete This should take just a few moments Slide the camera switch back to the On position You can also calibrate your camera manually in the Camera Calibration screen System Info Diagnostics Camera Calibration Using Manual Dialing ViaVideo User s Guide This section describes how to dial a call Using Manual Dialing Using the Address Book or Speed Dialing This section explains how to make a call by dialing the
72. with no packet loss the dynamic bandwidth function incrementally increases line speed until packet loss occurs At this point the dynamic bandwidth function lowers the line speed one increment to ensure minimal packet loss with maximum throughput For more information about configuring your ViaVideo for operation behind a firewall or NAT see Network Connection on page 63 Polycom Inc 57 ViaVideo User s Guide Chapter 3 System Information and Diagnostics ViaVideo User s Guide 58 www polycom com Audio Connection PC Line in Polycom Inc Because of the multiple possibilities for audio connection with the ViaVideo camera unit the following information is provided to help you correctly install your audio connection PC with Speakers This diagram shows the correct connection from the ViaVideo audio line out to the PC line in when using speakers Select Headphones or Speakers in the Audio screen System Information Setup Audio when using this type of audio connection Audio with Speakers ceecece cceccccc Cccecececcc qaos 59 ViaVideo Line out iil gt ul gt 2 ViaVideo User s Guide Appendix A Audio Connection PC with Headphones This diagram shows the correct connection from the ViaVideo audio line out to the PC line in when using headphones Select Headphones or Speakers in the Audio screen System Information gt Setup gt Audio when using this type o
73. your machine and asks you which one you want to choose Multiple IP Addresses ViaVideo has found more the one IP Address Please select the IP Address you want to use ECEIXLONSEENENNN Select the IP address of your VPN connection ViaVideo displays this address in the System Information screen in the bottom of the application window and in your address book user information ViaVideo User s Guide 70 www polycom com Appendix Network Connection If you want to change IP addresses once ViaVideo is already running go to the H 323 screen System Info gt Setup gt H 323 Setup gt H 323 and click Choose Other IP Address H 323 Name H 323 extension Display IP Dialing Extension Choose Other IP Address f you change your current IP addres mpted to restart the ViaVide tware Menu Note Before activating your VPN make sure that ViaVideo s System is Behind a NAT option in the Quality of Service and Firewall screen System Info Setup H 3232 QOS is not selected Quality of Service and Firewalls Use Fixed Ports TCP Addresses UDP Addresses System is behind a NAT Auto discover NAT IP address NAT outside WAN address IP Precedence Dynamic Bandwidth Polycom Inc 71 ViaVideo User s Guide Appendix Network Connection ViaVideo presents the Multiple IP Addresses screen Multiple IP Addresses ViaVideo has found more the one IP Address Please select the IP Address you want

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