Polycom DCE201 Telephone User Manual
Contents
1. 2 Display Offers a top row of icons showing the status of the handset two 16 character lines of text and a bottom row for available softkey labels 3 Softkeys Four softkeys in two rocker style softkey buttons A softkey label appears in the display area just above the corresponding softkey when the function assigned to that softkey is available 4 On hook Also referred to as Power Off and End Call 1725 36027 001 C doc 13 SpectraLink 8002 Wireless Telephone User Guide 10 11 12 13 14 Microphone Sensitive microphone transmits voice accurately and without distortion Battery contacts Located along the bottom edge the battery contacts enable the handset to be charged in the Desktop Charger and in the front slot of the Dual Charger They should be kept clean and free of debris Keypad 12 keys provide the 10 digits 0 9 the alphabetic characters and special characters available in context sensitive applications Off hook Also referred to as Power On and Start Call Up Down and Select Up Down Use these buttons to scroll through menu options Use to adjust speaker volume while in a call Select Use the middle button to select menu options Headset jack Allows you to place and receive calls through an optionally connected headset Left Right scroll Used when entering text or in custom applications FCN Press to access system functions LINE Press2. End the call Press the END key to return to the standby mode 1725 36027 001_C doc 35 SpectraLink 8002 Wireless Telephone User Guide Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming call and stays on for 10 seconds It turns off if another key is not pressed within that period 36 1725 36027 001 C doc 4 Using the Advanced Features of Your Spectralink 8002 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8002 Wireless Telephone This chapter contains instructions on e Multiple line appearances e Using the Favorites menu e Transferring calls blind and consulted e Listening to voicemail e Activating OAI custom feature applications Place a second call on the same line 1725 36027 001_C doc Only outgoing calls are permitted as the second call on a given line If there is an incoming call to the number assigned to the line the caller will get a busy tone and be routed to voicemail or to the second appearance of that call number if defined 1 To access the second call dial tone press LINE the line number 2 Dial the number to place the second call When a second call is active on the same line appearance the second call appears below the first on the handset display 3 Use LINE the line number to toggle between calls The selected call is in bold type the other call is faded Example
3. SpectraLink 8002 Wireless Telephone and Accessories User Guide Session Initiation Protocol SIP July 2008 Edition r D 3 POLYCOM Version C SpectraLink 8002 Wireless Telephone User Guide Trademark Information Polycom and the logo designs SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom Inc in the United States of America and various countries All other trademarks used herein are the property of their respective owners Patent Information The accompanying product is protected by one or more US and foreign patents and or pending patent applications held by Polycom Inc Copyright Notice Copyright 2008 Polycom Inc All rights reserved under the International and pan American copyright Conventions No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means or translated into another language or format in whole or in part without the express written permission of Polycom Inc Do not remove or allow any third party to remove any product identification copyright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc h
4. The following example shows an active incoming call as call one on line 1 Fr or From and an outgoing call on hold as call two on line 1 To The bold text on row 4 indicates that call one is the currently selected call and that any softkeys or menu functions will apply to call 37 SpectraLink 8002 Wireless Telephone User Guide one The asterisk on row 4 indicates that audio is currently flowing for call one 1 Line 1 your dial number Fr caller ID of caller zTo number you dialed Hold Mute End Place a call on a different line 1 Press START and listen for dial tone and then press LINE or to predial the number just press the LINE key Navigate to desired line and press Select Dial the number Press the Dial softkey or START to initiate the call Place a call from Favorites menu Sv uod CX qe Press START Listen for dial tone Press Favr softkey Use the side buttons to find and select desired entry Edit entry if needed Press START to place the call Answer a call on a second line If another call comes in on a different line the called line icon flashes and a tone sounds in the audio stream In this example a call is coming in on line 2 and the line 2 icon is flashing Example In this example a call is coming in on line 2 and the line 2 icon is flashing 38 1725 36027 001 C doc Using the Advanced Features of Your SpectraLink 8002 Wireless Telephone 1
5. 10 replacement teer et ey 10 WatnlIngs zioie denote tee nete 11 C Characters description ui teet Hee Eten 24 Chargers important notes sss 45 Customer Support eronneen 4 D Desktop Charger d scriptiOn dtes ete eet 12 o 9 Dual Charger description usen dete teens 12 F Feature Access Advanced sees 37 Feature Access basic 31 H Handset Features eese 13 Handset Icons iet deg 18 Hotlinescssa e etae e 4 I Indicator light desktop charger sese 42 dual charger iennseoseeeee endete 43 1725 36027 001_C doc IP address M Menus list Of 3s navigation in O Options keypad autolock lock Keys noise mode P Wireless Telephone Description 53
6. be set by pressing the Up and Down side buttons until the desired contrast is displayed and then pressing the OK softkey Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode The automatic locking function of the keypad may be disabled the default or adjusted for a 5 10 or 20 second delay before locking 1725 36027 001 C doc System Info 1725 36027 001_C doc Customizing Your SpectraLink 8002 Wireless Telephone Phone IP Addr Displays the IP address currently assigned to the handset Server IP Addr Displays the IP address of the SpectraLink OAI Server if installed Firmware Version Displays the software version running the handset The MAC address is the hardware identification number and is set at the factory Three code numbers correspond to the three files that each version uses Downloader pd11gl3 bin Functional pd11wsd3 bin Phintl pi110001 bin 29 3 Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Your SpectraLink 8002 Wireless Telephone is designed to be used like a cell phone on a public switched telephone network PSTN You can place calls transfer a call to someone else or conduct a conference call 5 At any time at most one active call may be in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls e On hold e Inan Incoming call or Ringing state This
7. menu Dial Dial Call A dial number is being Initiate a phone call to the entered on the selected line entered dial number End End Call An active call on the selected Terminate the call without going line back to standby mode Favr Favorites Prior to entering the first Activate the Favorites menu character of a dial number Fwd Forward Definition Prior to entering the first Delete a previously defined character of a dial number forward destination Or initiate definition of a new forward destination Hold Hold In an active call Place the call on hold The line status shows x when the call is on hold or when audio is flowing Msg Message Initial dial screen when new Initiate a call to the specified line is selected and a dial message center contact address tone is active prior to for retrieval or administration of entering first character of the voicemail number to be dialed 1 Appears only if the PROXYn MAIL NOTIFY is configured A message center contact address must be defined for the proxy used by the selected line 1725 36027 001 C doc SpectraLink 8002 Wireless Telephone User Guide Softkey Name Displayed during Press to Mute Toggle muting In an active call Toggle audio transmission to the far end The line status shows when not muted or x when muted OK OK Power up registration if Send the username and username is not configured password to the SIP server for in admin menu au
8. starts blinking at any time during the charging process it indicates that there is a problem with the Battery Pack that makes it unusable Do not continue to charge the Battery Pack Dispose of it properly and do not attempt to use it in the handset Do not attempt to open or repair a defective Battery Pack Contact your service representative for assistance The indicator light will turn off when charging is complete Full charging is accomplished in approximately two hours for either slot Place the SpectraLink 8002 Wireless Telephone into the Desktop Charger slot facing forward If the handset is placed correctly the red indicator light will come on The indicator light will not come on when the slot is empty when the SpectraLink 8002 Wireless Telephone is improperly seated or when the Desktop Charger has no power applied 43 SpectraLink 8002 Wireless Telephone User Guide Charging indicator While the handset is charging in standby mode it will display its extension number and Charging The battery icon will show charging progress The handset is fully operational and will ring if called When the handset is charging while turned off only Charging will display and no calls will be received The dots will be racing during the charging cycle It is normal for the Battery Pack to become warm when charging Charge Complete When the handset is fully charged Charge Complete will display The indicator light will remain on un
9. the covered area The in service tone indicates service is reestablished m The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the signal strength icon in the same location as the voicemail icon 1725 36027 001_C doc Softkeys Getting Started Softkey functions change as the state of the handset changes Softkeys are displayed only when they are available to be activated Softkeys make usual PBX functions available on the handset For example a call may be placed on hold the handset may be muted and a second line may be activated for an outgoing call or a second call on the same line may be answered Calls may also be transferred to another number either as a consulted transfer or without consult Other handset features DND Transfer may be accessed by pressing the FCN Key Number dialing may be specified as alpha or numeric code by pressing Start Call plus the MENU key Select Alpha Dialing if letters and symbols are to be entered in the dialing string Softkey Name Displayed during Press to Answ Answer Incoming call on the selected Answer the call equivalent to line START key Bksp Backspace character Entering a dial number Delete the character prior to the cursor position Back Back one screen Displaying a menu Exit the
10. to set user options Check with your system administrator for specific features supported by your handset The Standby Menu Standby Menu Items 2nd Level 3rd Level 4th Level Lock Keys Ring Options Telephone Ring Ring Cadence Of PBX Continuous Short Pulse Long Pulse Ring Tone Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay 1725 36027 001 C doc 25 SpectraLink 8002 Wireless Telephone User Guide Standby Menu Items 2nd Level 3rd Level 4th Level Auxiliary Ring 1 same as Telephone Ring Auxiliary Ring 2 Phone Options Noise Mode Normal High Severe Key Tones Enable Tones Disable Tones Warning Tones Enable warnings Disable warnings Display Contrast Contrast Keypad Autolock Disable 5 seconds 10 seconds 20 seconds System Info Firmware Version Default setting Option appears when Ring Cadence and Vibrate Cadence are both set to a value other than Off Additional options may be present Contact your service representative for information Lock Keys When enabled the Keypad Lock option will lock the keypad immediately If the keypad is locked it may be unlocked by the end user pressing the Unlk softkey and then the amp key Ring Options The Ring Option allo
11. 001 C doc Charger Options Overview 1725 36027 001 C doc The SpectraLink 8002 Desktop Charger is a one slot charger designed to charge the SpectraLink 8002 Wireless Telephone with the BPE101 Battery Pack The SpectraLink 8002 Dual Charger has two charging slots The front slot charges the handset with an installed Battery Pack the rear slot charges a spare Battery Pack Set up the Charger by first obtaining the appropriate Polycom power supply for the country or region Place the Charger on a flat horizontal surface and plug the power supply into the Charger and into an appropriate wall outlet The user must end any call in progress by pressing the End Call button on the handset before placing the handset into the Desktop Charger or the front slot of the Dual Charger The handset may be off or in standby mode during charging Full charging is accomplished in approximately one and a half hours Al SpectraLink 8002 Wireless Telephone User Guide Desktop Charger Indicator light Place the SpectraLink 8002 Wireless Telephone into the Desktop Charger slot facing forward If the handset is placed correctly the red indicator light will come on The indicator light will not come on when the slot is empty when the SpectraLink 8002 Wireless Telephone is improperly seated or when the Desktop Charger has no power applied Charging indicator Charge Complete 42 While the handset is charging in standby mode it will dis
12. 01 C doc Safety Information Electromagnetic Interference Compatibility c 1725 36027 001_C doc Nearly every electronic device is susceptible to electromagnetic interference EMI if inadequately shielded designed or otherwise configured for electromagnetic compatibility Facilities To avoid electromagnetic interference and or compatibility conflicts turn off your radio product in any facility where posted notices instruct you to do so Hospitals or health care facilities may be using equipment that is sensitive to external RF energy Medical Devices Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of 6 inches 15 cm be maintained between a handheld wireless radio product and a pacemaker These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research Persons with pacemakers should e ALWAYS keep the radio product more than 6 inches 15 cm from their pacemaker when the radio product is turned ON e Not carry the radio product in a breast pocket e Use the ear opposite the pacemaker to minimize the potential for interference e Turn the radio product OFF immediately if you have any reason to suspect that interference is taking place Hearing Aids Some digital wireless radio products may interfere with some hearing aids In the event of such interference you may want to consult your hearing aid manufacturer to
13. 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Operational Warnings 1725 36027 001 C doc For Vehicles Equipped with an Air Bag Do not place a portable radio product in the area over the air bag or in the air bag deployment area An air bag inflates with great force If a portable radio is placed in the air bag deployment area and the air bag inflates the radio product may be propelled with great force and cause serious injury to occupants of the vehicle Potentially Explosive Atmospheres Turn off your radio product prior to entering any area with a potentially explosive atmosphere Do not remove install or charge batteries in such areas Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death 47 SpectraLink 8002 Wireless Telephone User Guide AN The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats fuel or chemical transfer or storage facilities areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Areas with potentially explosive atmospheres are often but not always posted Batter
14. 2 Line 1 your dial number Fr caller ID To view the caller ID of the incoming call without interrupting the active call press LINE the line number The display now shows information about the incoming call and you will continue hearing audio on the first call Example 12 Line 2 your dial number Fr caller ID Answ Rej Press Answ or START to answer the incoming call and place the active call on hold Pressing the Rej softkey will redirect the incoming call to voicemail or as otherwise programmed Transfer a call blind 1 While in a call press FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold A new call will be started and you will hear a dial tone Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from the Favorites menu Press FCN 1 again The call will be transferred to the number that you have entered and your call will be disconnected Transfer a call consulted 1 1725 36027 001 C doc While in a call press FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold A new call will be started and you will hear a dial tone 39 SpectraLink 8002 Wireless Telephone User Guide 2 Press the digits for the number to which you wish to transfer the call or press the Favr softkey and select an entry from th
15. 2 Wireless Telephones e has a rounded shape and is black catalog number BPE101 Use only this model Battery Pack in the SpectraLink 8002 Wireless Telephone Only use Polycom Battery Packs with SpectraLink 8002 Wireless Telephones Do not dip the Battery Pack in water or throw into fire Do not throw away the Battery Pack with your domestic waste Take used Battery Packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent 1725 36027 001 C doc 11 SpectraLink 8002 Wireless Telephone User Guide Installing the Charger Desktop Charger Dual Charger Your SpectraLink 8002 Wireless Telephone is packaged with one of two Charger models The Desktop Charger will charge a single handset with an installed Battery Pack The Dual Charger will charge the handset and a spare Battery Pack Place the Charger on a flat horizontal surface Plug the power supply into the Charger and into an appropriate wall outlet The user must end any call in progress by pressing the End Call key on the handset before placing it into the Charger Handsets may be charged while on hook or while turned off While the handset is charging while on hook it will display its extension number and Charging as well as an animated battery icon in the display s upper right corner The handset is fully operational and will ring if called When the handset is charging while turned off only Charging and the animated batt
16. 2 handset 1725 36027 001 C doc Handset Modes 1725 36027 001 C doc Getting Started Standby mode on hook In standby mode the handset is waiting for an incoming call or for the user to place an outgoing call The extension number is shown on the display and there is no dial tone In this mode the handset is conserving battery power and wireless LAN bandwidth When an incoming call occurs the handset will ring and the handset enters the active mode until the call is answered by pressing the Start Call key or the Answ softkey The handset will ring according to user preference as specified in the standby menus The ringing can be silenced by pressing the End Call key If you do not wish to accept the call press the Rej softkey The SIP server if present will redirect the call as configured by the system administrator often to voicemail Treated like the handset is busy Active mode off hook The handset is in the active mode when an incoming call is answered or when it is in communication with the SIP server without being in an active call When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If End Call is pressed the first call is terminated and the handset reverts to a full ring The active modes utilize the most bandwidth and battery power To conserve these resources return th
17. Canada Those standards were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate or SAR The 1725 36027 001 C doc Safety Information SAR limit set by the FCC is 1 6W kg Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the phone while operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a phone model is available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations e g at the ear and worn on the body as required by the FCC for each model While there may be differences between the SAR levels of various phones and at various posit
18. ammed in the SIP TFTP configuration file The LINE key can be pressed while the handset is in the standby mode to activate the handset and to activate a new call on the selected line The currently selected line is indicated by an asterisk Lines for which the corresponding proxy server has outstanding new mail are flagged with plus characters Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the End Call key to exit without starting a new call Press the More softkey to page through additional items on the Line menu Pressing the LINE key from the active mode displays a list of line appearances as programmed in the SIP TFTP configuration file The line appearances are mapped to corresponding line icons The LINE key can be pressed while the handset is in the standby mode to activate the handset The currently selected line is indicated by an asterisk Lines for which the corresponding proxy server has outstanding new mail are flagged with plus characters Exit the LINE display by pressing a line number key or by pressing the End Call key The LINE display may be used during a call to examine the status of other lines while you 21 SpectraLink 8002 Wireless Telephone User Guide 22
19. are participating in a voice call on another line If the Rsme resume softkey is pressed to activate a call on a newly selected line any previous active call is placed on hold status Favorites menu The Favorites menu provides access to a predefined list of dial numbers The list is programmed by the system administrator and may include generic or specific entries For specific entries the user must provide a list of numbers to the system administrator for programming Numbers on the Favorites list cannot be programmed in or through the handset by the end user The Favorites list can include either complete dial numbers for named parties or partial numbers that need additional data entry Here is a partial entry example If a PBX feature access code for call forwarding is defined in the Favorites list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature To access the Favorites list while in a dialing state press the Favr softkey to display a menu of pre defined numbers or names that can be dialed as programmed in the SIP TFTP configuration file When an item is selected from the list the dial number is displayed You may edit or add digits to the displayed number if necessary before pressing START to place the call When using the Favorites menu to perform a blind transfer to someone on the list select an entry from the Favorites menu and then press FCN and select Transfe
20. as prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Polycom to determine whether any such changes have been made No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose or give rise to any liability of Polycom whatsoever Contact Information Please contact your Polycom Authorized Reseller for assistance Polycom Inc 4750 Willow Road Pleasanton CA 94588 http www polycom com 1725 36027 001 C doc About this Guide Thank you for choosing the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol SIP This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network In this User Guide you will find everything you need to quick
21. cesessccaceaetsececssteaacececacantusteqeesasvzececnstvaceets 32 Unlock the Key DAG E 32 Lock the keypad genri soei e E E 32 Place Ball wp asc ccxcsteels pectalizs ven adupun anthaoausicvacnoniasawnumedabenancnavten 32 Answer a call tto ebat BR aan ono RA pU ER Rd a tenth 33 Place a call on hold aus eec te E PR RERUM enit dn QUE 33 Mute Ure a Call see tm ap a 34 Silence tering M 34 Forward all calls rb Enea ca o erret Pu sp kae dem t endi Dresd 34 Clear forwarding on a Tea o teh rite gR labi dco rin uen n 35 Do Not Disturb reject all incoming calls 35 Clear Do Not Disturb aiocesssecccesoci vu IR nu qu aba esed N 35 Redial the last number you dialed ttt netten 35 Adjust the headset volume s sssssesesssesesssrssssssrerrrrresrsreresrsrsreres 35 End Cal ostia petens a EERE 35 Turn o the acklight scosecssnsdeaniarstsicntwdindebveiiinc pcos duabapthiduwtendideticns 36 4 Using the Advanced Features of Your SpectraLink 8002 Wireless Telephone crescere eee ee eren nnne 37 Place a second call on the same line ss 37 Place a call on a different fie ioi Ir PREDA QU PX Sa UE 38 Place a call from Favorites menu sccsssiavecerasescesesssacercvaretcersearevers 38 Answer a call on a second liner retinens 38 Transfer a call DIBED eese IR OUS IP pU RE ROt Mt 39 1725 36027 001 C doc Contents Transfer tal
22. chapter provides basic operating instructions for the SpectraLink 8002 Wireless Telephone This chapter contains instructions on e Turn the handset on and off e Lock and unlock the keypad e Place and answer a call e Place a call on hold e Mute unmute a call e Silence the ring e Set and clear Call Forwarding e Set and clear Do Not Disturb e Redial last number dialed e Adjust headset volume e End the call 3 The SpectraLink 8002 Wireless Telephone requires the infrastructure of your facility to operate Contact your system administrator if you have questions about your facility s boundaries 1725 36027 001_C doc 31 SpectraLink 8002 Wireless Telephone User Guide Turn the handset on Press and hold the END key until two chirps sound Turn the handset off Press and hold the END key One chirp will sound If you are in a call hang up first then turn off the handset Unlock the keypad Press the Unlk softkey then Lock the keypad While in standby mode press FCN then Select Place a call 1 Press the START key and wait for a dial tone 2 Dialthe numbers and press the START key Listen for the ring to indicate the alerting of the called party Note Line 1 is the default line Example 1 Line 1 your dial number To dialed number Hold Rej Mute 32 1725 36027 001 C doc Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Answer a call When the handset
23. discuss alternatives Other Medical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded 49 SpectraLink 8002 Wireless Telephone User Guide from external RF energy Your physician may be able to assist you in obtaining this information Use While Driving Check the laws and regulations on the use of radio products in the area where you drive Always obey them When using the radio product while driving please e Give full attention to driving and to the road e Use hands free operation if available e Pull off the road and park before making or answering a call if driving conditions so require Specific Absorption Rate SAR Information 50 Your wireless handheld portable telephone is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals In August 1996 the Federal Communications Commissions FCC adopted RF exposure guidelines with safety levels for hand held wireless phones Those guidelines are consistent with the safety standards previously set by both U S and international standards bodies e ANSI C95 1 1992 American National Standards Institute e NCRP Report 86 1986 National Council on Radiation Protection and Measurements e ICNIRP 1996 International Commission on Non lonizing Radiation Protection e DHWC Safety Code 6 Department of Health and Welfare
24. e Favorites menu Press Dial to establish a second call 4 When the party answers have your conversation and then press FCN 1 to transfer the held call and disconnect the first call and return to standby mode Transfer a call to another call already on Hold 1 While in a call press FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold and you can converse with the party on the second line 2 Have your conversation and then press FCN 1 to transfer the held call and disconnect the first call and return to standby mode Listen to voicemail When any proxy has outstanding messages the voicemail icon will display The LINE menu will display a plus indication when there is a new voicemail for that line Indications are cleared when the handset receives notification that all new voicemail messages have been read 1 Dialthe number assigned to message retrieval and follow system instructions to retrieve messages 2 Alternately if a PROXYn MAIL ACCESS value has been configured for the corresponding proxy the voicemail system can also be accessed by pressing the Msg softkey which will appear after selecting a line and before beginning to dial Activate a registered OAI application on an OAI server 40 1 Press START 2 Press FCN 3 Navigate to desired OAI function using Up and Down buttons 4 Select the OAI function using the Select button or shortcut key 1725 36027
25. e basis The LINE display will indicate if a line is forwarded by a character followed by the destination address If any line is forwarded the standby screen will display forwarding status If the do not disturb feature is enabled the forwarding status will be pre empted by the Do Not Disturb display 1 Press LINE the line number 2 Press the Fwd softkey and enter the forwarding destination 3 Press the Save softkey to save the forwarding destination If a given contact number has multiple appearances on the handset forward the lowest line appearance to forward all calls to that number on any line appearance 1725 36027 001 C doc Using the Basic Features of Your SpectraLink 8002 Wireless Telephone Clear forwarding on a line 1 Press LINE the line number 2 Press the Fwd softkey and enter the forwarding destination 3 Press the Fwd softkey again Do Not Disturb reject all incoming calls Press FCN 2 The handset will not ring for new incoming calls When the do not disturb feature is enabled the standby screen will display Do Not Disturb Clear Do Not Disturb Press FCN 2 again to resume ringing Redial the last number you dialed 1 Press START 2 Press Redl 3 Verify that the displayed number is the one you want and the line is valid 4 Press START Adjust the headset volume While the headset is plugged in press the up down volume buttons on the side of the handset during the call
26. e handset to the standby mode when a call is completed by pressing the End Call key Messaging mode If text messaging functions have been programmed as in a nurse call system the handset is able to receive text messages While these messages are being accessed the handset is in messaging mode Incoming calls will ring with the second call ringing sound SpectraLink 8002 Wireless Telephone User Guide Handset Icons Indicator Function Pod g du all The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of range F4 The voicemail icon is activated when a new voicemail message is received if the feature is supported by the proxy server Coy ns ur The battery icon indicates the amount of charge remaining in the Battery Pack When only one level remains the Battery Pack needs to be charged ISI Up and down arrows are displayed when the menu has additional options above or below Left or right arrows are displayed during editing when the cursor may be moved left or right Locked Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk softkey plus the key to unlock it No Service message If warning tones are not disabled an alarm will sound and a descriptive message displays when the handset cannot receive or place calls You may be outside of the covered area Walk back into
27. ery icon will display and no calls will be received Note that during the handset charging cycle the Charging dots will be racing When the handset is fully charged Charge Complete will display The Desktop Charger will charge a single handset with an installed Battery Pack Place the handset in the Desktop Charger facing forward When the handset is placed correctly the red indicator light will come on The indicator light will not come on when the slot is empty when the handset is improperly seated or when the Desktop Charger has no power applied The indicator light will remain on until the handset is removed The Dual Charger is designed to charge the Battery Pack in the handset and also charge an additional Battery Pack in the rear charging bay The handset has charging priority when both slots are occupied Place the handset in the front slot facing forward The Battery Pack alone snaps into the rear charging bay The LED indicates the status of the Battery Pack in the rear bay When the handset is fully charged or is removed the Battery Pack will begin charging Note that the time it takes for the Battery Pack to charge will be lengthened if its charging cycle is interrupted by the placement of a handset in the front slot 1725 36027 001 C doc Getting Started Features of your SpectraLink 8002 Wireless Telephone 3 POLYCOM 12 1 Earpiece Delivers audio to the ear
28. es to allow editing of entry Cncl softkey cancels edit and returns to previous menu level Up softkey returns to previous menu level Exit softkey exits the menu at the top level End Call key exits to standby state from any level 23 SpectraLink 8002 Wireless Telephone User Guide Alphanumeric Dialing 24 The carat indicates the insertion point for the next character Up to 80 characters may be entered with automatic scrolling While in alphanumeric mode alphabetic characters can be entered by repeatedly pressing the 1 through 9 keys Punctuation characters are available by repeatedly pressing the asterisk zero 0 or pound keys Row 5 displays the available characters as the key is pressed Pausing will enter the highlighted character in the dial string A space character is available on the pound key or by pressing the gt gt softkey when the insertion point is at the end of the dial string The lt lt and gt gt softkeys may be used to position the insertion point for editing the entry Press the Dele softkey to delete the character prior to the insertion point Insert a character by pressing its key By default the username assigned to the line one appearance is displayed on the standby screen 1725 36027 001_C doc 2 Customizing your Spectralink 8002 Wireless Telephone When the handset is in standby mode on but not in use press and briefly hold FCN to display the standby menu which allows you
29. ies All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touches exposed terminals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse or other container with metal objects Cleaning and Drying the Handset 48 Using a leather carry case may help protect the surfaces and help prevent liquids e g rain from entering into the interior of the radio product This product is not waterproof and exposing the unit to liquids may result in permanent damage to the unit If your wireless telephone interior gets wet then do not try to accelerate drying with the use of an oven or a dryer as this will damage the wireless telephone and void the warranty Instead do the following 1 Immediately power off the wireless telephone 2 Remove Battery Pack from wireless telephone 3 Shake excess liquid from the wireless telephone 4 Place the wireless telephone and Battery Pack in an area that is at room temperature and has good airflow 5 Letthe wireless telephone and Battery Pack dry for 72 hours before reconnecting the Battery Pack and or powering on the wireless telephone If the wireless telephone does not work after following the steps listed above contact your dealer for servicing information 1725 36027 0
30. ignal strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out of range It is always present on the display in the upper left corner Battery charge The battery icon indicates the amount of charge remaining in the Battery Pack There are three levels and when only one level remains the Battery Pack needs to be charged It is always present on the display in the upper right corner Voicemail The voicemail icon is activated whenever any of the specified mail contacts see SIP configuration files sends notification to the handset that new messages are available By activating the LINE menu and observing which lines are flagged with a plus sign the user can determine which proxy has outstanding mail The system administrator defines access to voicemail Download Indicates that the handset is checking for or downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the signal strength icon in the same location as the voicemail icon Ringing and tones The ringing type normal or vibrate is selected by the handset user The audible and vibrating ringer on the handset will follow the protocol command provided by the PBX via the proxy server if the user selects PBX cadence described in the User defined Preferences section Audio features Speakerphone features are not available on the 800
31. ions they all meet the government requirement for safe exposure The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet ea after searching on FCC ID IYGSNP2400 Additional information on Specific Absorption Rates SAR can be found on the Cellular Telecommunications Industry Association CTIA web site at http www wow com com The only authorized headsets that may be utilized with the SNP2400 are those obtainable from SpectraLink or its reseller partners The measured SAR of the SNP2400 wireless telephone is 0 61W kG 2462 MHz head 0 0379W kG 2412 MHz body Handset operation normal position Hold the handset as you would any other telephone with the earpiece to your ear and speak into the microphone The internal antenna is then positioned properly 4 In the United States and Canada the SAR limit for mobile phones used by the public is 1 6 watts kg W kg averaged over one gram of tissue The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements 1725 36027 001_C doc 51 Index B Battery Pack Capacity i2 euni dette e e a 10 low battery eenn e itte 10 removal ots nenene e aee cep eause TEEN
32. l consulted ttai ic igi endaen etoile en 39 Transfer a call to another call already on Hold 40 Listen to yoicemail e 40 Activate a registered OAI application on an OAI server 40 m Char ODBONS ago deant A EFE RN UP BEIDE UH RE 41 cii e 41 Desktop Char gef e 42 Indicator lisnir r e N EE ORAN 42 Charging TIAL sesse siiin Eu nitet etel uela quem Uu ES 42 Charge Complete P 42 Dual Cc E 43 Indicator light n 43 Charging HV CA OT E 44 Charge ComplelB csse imedab os attic haste qo debiti didit 44 Important Notes about Chargers and Battery Packs 45 D Safety Inlormohoissasuss n 47 ieri sisitan 47 Operational WARE uu arret iae Rev RL t NA IUR I Ree aides 47 Cleaning and Drying the Handset sess 48 Electromagnetic Interference Compatibility 49 Use While DIVING ouaei rade m rop aA tefte trm picea 50 Specific Absorption Rate SAR Information 50 Ec c 53 1725 36027 001_C doc 7 Getting Started SpectraLink 8002 Wireless Telephone Overview 5 1725 36027 001 C doc SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems The handsets operate over an 802 11b wireless Ethernet LAN providing users a wireless voice over IP VoIP extensio
33. ly use your new handset Be sure to verify with your system administrator that your network is prepared for configuring your SpectraLink 8002 Wireless Telephones As well be sure to read the Parts List and Safety sections in this guide before you set up and use the SpectraLink 8002 Wireless Telephone This information can also be found at http www polycom com usa en support voice wi fi spectralink 8002 wireless html Polycom Model Numbers This document covers the following registered model numbers SNP2400 wireless telephone BPE100 Battery Pack DCE100 Desktop Charger TDE200 Dual Charger Related Documents 1725 36027 001_C doc SpectraLink 8002 Quick Reference Guide 1725 36026 001 SpectraLink 8002 e340 h340 1640 Regulatory Information 1725 36086 001 Available at http www polycom com usa en support voice wi fi spectralink 8002 wireless html SpectraLink 8002 Wireless Telephone User Guide Customer Support Please contact your facility s Network Administrator for support You may also access the Polycom Knowledge Base at http www polycom com usa en support voice voice html Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger e Note these instructions carefully Label This typeface indicates a key label or button on SpectraLink hardware 4 1725 36027 001_C doc Contents U About
34. n By seamlessly integrating into a SIP environment handset users are provided with high quality mobile voice communications throughout the workplace The handset gives users the freedom to roam throughout the workplace while providing the features and functionality of a SIP desk phone The handsets reside on the wireless LAN with other wireless devices using direct sequence spread spectrum DSSS radio technology The handset radio transmits and receives packets at up to 11 Mb s In the SIP environment the handsets support up to three proxy servers sometimes referred to as PBX s Each handset may have five line appearances and two calls per line Each handset may have multiple sets of credentials to identify itself by current user The SpectraLink 8002 Wireless Telephone is a lightweight durable handset specifically designed for mobile workplace use within a facility using SIP and an 802 11 wireless LAN The handsets are to be used on premises they are not cellular or satellite phones Install and charge the Battery Pack before using the SpectraLink 8002 Wireless Telephone See Battery Packs and Chargers sections below SpectraLink 8002 Wireless Telephone User Guide Parts List The following components are included in your SpectraLink 8002 Wireless Telephone package e SpectraLink 8002 Wireless Telephone e Battery Pack model BPE101 e Desktop Charger model DCE101 or Dual Charger model DCE201 e Power supply for Charger Bat
35. play its extension number and Charging The battery icon will show charging progress The handset is fully operational and will ring if called When the handset is charging while turned off only Charging will display and no calls will be received The dots will be racing during the charging cycle It is normal for the Battery Pack to become warm when charging When the handset is fully charged Charge Complete will display The indicator light will remain on until the handset is removed 1725 36027 001 C doc Dual Charger Indicator light 1725 36027 001 C doc Charger Options Place the handset face forward into the Dual Charger front slot Place a spare Battery Pack in the rear slot charging contacts down The front slot takes charging precedence the Battery Pack in the rear slot will begin charging when the handset in the front slot is fully charged or when the front slot is empty When the handset or Battery Pack is seated correctly the corresponding indicator light will come on A bright indicator means the Battery Pack is charging a dim indicator means the Battery Pack is waiting to charge The indicator light will not come on when the handset is incorrectly seated the slot is empty or when the Dual Charger has no power applied If the indicator light is off or flashing it means the handset or Battery Pack is incorrectly seated Remove the handset or Battery Pack and reinsert If the LED continues to blink or
36. r FCN menu Pressing the FCN key from the active mode displays a list of telephony options available to the user Included here are transfer and do not disturb functions The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward lt OAI gt lt OAI gt lt OAI gt 1725 36027 001_C doc Getting Started Items on this menu are accessible through navigation and selection keys or through short cut keys as displayed with the menu items OAI functions are automatically added as items at the end of this menu when defined on an OAI server MENU display Pressing the MENU key from the active mode displays options available for the operating mode of the handset The currently available options set the data entry mode during dialing and during entry of a forwarding number to either numeric only or alphanumeric mode Standby menu While in the standby mode press and hold FCN briefly to open the user options menu See Chapter 2 for full information about this menu al m Ring Options Phone Options System Info Using the Navigation Keys 1725 36027 001 C doc A combination of navigation buttons and softkeys allows you to navigate easily in the menus Up Down buttons display previous next menu item Select button selects the menu item or option OK softkey selects the menu item or option Save softkey saves the entry Bksp softkey backspac
37. rings the line s icon will flash and row 2 will display the line number and your dial number Row 4 will display Fr From and the caller ID of the incoming call 1 Press the Start Call key or the Answ softkey to answer the call or 2 Press Rej to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Example 1 Line 1 your dial number Fr caller ID Answ Rej When the call is answered an asterisk displays at the start of row 4 which indicates that this line is in an active call with established audio connection The softkeys for Hold and Mute appear Example 1 Line 1 your dial number Fr caller ID Hold iuis T Place a call on hold Press the Hold softkey When a call is placed on hold an equal character 2 replaces the asterisk and the Rsme softkey displays 1725 36027 001_C doc 33 SpectraLink 8002 Wireless Telephone User Guide Example 1 Line 1 your dial number Fr caller ID Mute Unmulte a call Silence the ring Forward all calls 34 Press the Mute softkey When the handset is muted an x character replaces the asterisk Press the Mute softkey again to restore audio pickup Press the END key to silence the loud ring and convert to in ear ringing Loud ringing will resume when the next incoming call is received while the handset is in standby mode Calls may be forwarded on a per lin
38. tery Packs The handset will need to have its Battery Pack recharged periodically The Nickel Metal Hydride NiMH rechargeable handset Battery Pack gives you four hours of talk time or 80 hours of stand by time Stand by time is when the handset is turned on but not in an active call Indications of low battery The handset will notify you when the charge on the Battery Pack is low by displaying the battery icon If you are ina call you will hear a soft beep through the earpiece every thirty seconds User has 15 30 minutes of battery life left The alerts will increase to every six seconds when there is about one minute of battery life left Not in call The message Low Battery and a loud beep indicate a critically low Battery Pack charge These occur when the user is not in a call The handset will not work until the Battery Pack is charged Take care not to short the battery contacts on the Battery Pack with metal objects such as coins keys or paper clips Shorting the contacts can cause permanent damage Battery Pack removal and replacement To remove press down on the latch on the Battery Pack on the back of the handset The Battery Pack releases outward 1725 36027 001 C doc Getting Started To replace slide the lip of the Battery Pack into the bottom of the cavity Push the top of the Battery Pack until it snaps into place You should not have to force it against the handset The Battery Pack for the SpectraLink 800
39. this Guide o orbit va RUD EINER RUD EIU DrEXM E d Polycom Model NUIDSPB a nidi sesh ttiunbndelitetnbetra boire icd enien ds 3 Related Docu mEntS eoo nasi pi tsp etit ieissa iyisi 3 Customer SUDDOEL e ne eer ii sosina E te mH errr re 4 Icons and Convention Ssenari 4 1 Getting e oM 9 SpectraLink 8002 Wireless Telephone Overview 9 Parts List T M 10 Battery rdc M 10 Installing tbe BatEeEsncosuento pit entier tUa et APP TIU SEDAN 12 Features of your SpectraLink 8002 Wireless Telephone 13 The Handset Display i aeeoie retta rb qr SE aan 15 IIIS uror M 17 Handset ICONS Pu 18 SOMKEY e E 19 Men s 21 Using the Navigation Keys o esitieniscns rond leo Barb ved bunt tna 23 Alphanumeric DIalitig iesqansdat nivmeBsiutueeenenakcni sd onteen veu Rog pes 24 2 Customizing your SpectraLink 8002 Wireless Telephone 25 The Standby Me e 25 suc 26 Iis CODDIODE eid itartitendTate ac risit astute tuna ARR MD PI NEUE 26 1725 36027 001 C doc SpectraLink 8002 Wireless Telephone User Guide Phon Options M as 28 System NfO a i a a aa 29 3 Using the Basic Features of Your SpectraLink 8002 Wireless I una fe 31 Turn the handset Onsiris 32 Turn the handset off Gacosu
40. thorization to register the handset Redl Redial Prior to entering the first Redial the last number that was character of a dial number dialed Rej Reject Incoming call on the selected Reject the incoming call The SIP line server will then redirect the call elsewhere Resm Resume In an active call and you Resume a call that was have placed the call on hold previously placed on hold or that or in standby mode if any call went on hold when another line is on hold was activated Save Save Entering a dial number as a Save the dial number as the forward destination forwarding destination for the selected line 20 1725 36027 001_C doc Menus 1725 36027 001 C doc Getting Started Menus are lists of options that appear when its activation key is pressed There are five menus Line Favorites Function FCN MENU display and Standby Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines View the five line appearances by pressing the LINE key The line number and extension number of the first four lines are displayed Press the LINE key again to view the fifth line Active lines are in bold face Defined but unregistered lines are faded Lines that have been forwarded are prefixed with the greater than character gt followed by the forwarding destination Pressing the LINE key from the active mode displays a menu of line appearances as progr
41. til the handset is removed 44 1725 36027 001 C doc Charger Options Important Notes about Chargers and Battery Packs 1725 36027 001_C doc e Chargers operate in a 50 to 85 F 10 to 30 C environment Do not expose them to freezing temperatures or direct sunlight e Do not place anything in the charger other than the handset You might damage the contacts Bent contacts can keep the handset from charging e tis normal for the Battery Pack to become warm when charging e Only useSpectraLink Battery Packs with SpectraLink chargers e Never use non SpectraLink charging units as they could damage the Battery Pack e Only use the original plug in power adapter for the chargers e Do not dip the Battery Pack in water or throw into fire e Do not throw away the Battery Pack with your domestic waste Take used Battery Packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent Replacement Battery Packs are available from your supplier or servicing agent 45 5 Safety Information AN WARNING SpectraLink products contain no user serviceable parts inside Refer servicing to qualified service personnel WARNING Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user s authority to operate this equipment FCC Statement This device complies with part
42. to access additional line appearances MENU Press to open a menu of special options 1725 36027 001_C doc Getting Started The Handset Display 1725 36027 001 C doc Overview When active the handset screen has six rows that display information in this format Row Information provided 1 Icons Line number Instructions Call one info Call two info or dial aids Softkeys o c RR OW PP Row 1 displays signal battery voicemail and line number icons Row 2 displays the line number of the line for which information is being displayed Row 3 displays instructions where needed Two calls are permitted on each line Row 4 displays information for call one and row 5 displays information for call two Row 5 is also used to provide dialing aid for call one Row 6 displays available softkeys Alphanumeric The SpectraLink 8002 Wireless Telephones support a two to four line display of up to 19 alphanumeric characters Display information provided by the proxy server when the handset is off hook such as calling party identification will be processed and put on the handset display Line indicators The line indicators on the handset will convert to a solid or flashing number to indicate the line is in use or ringing The number or text associated with the line is displayed on the handset by pressing the LINE key SpectraLink 8002 Wireless Telephone User Guide Signal strength The s
43. will not appear on the menu Vibrate Cadence Vibrate Cadence options are the same as for Ring Cadence see above Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts If Ring Cadence and Vibrate Cadence are turned off the Ring Delay option will not appear on the menu Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications enabling the user to set a distinctive ring for these applications 1725 36027 001 C doc 27 SpectraLink 8002 Wireless Telephone User Guide Phone Options 28 Noise Mode Provides options that describe the noise level in your environment Changing this mode to High or Severe adjusts the handset s microphone and in ear speaker volume to account for background noise Select Normal for most office environments High for moderate background noise or Severe for extremely noisy conditions If you use High or Severe modes in a quiet environment the person on the other end of the line may find it difficult to hear your voice Key Tones Key Tones may be turned on or off and determine whether tones play when keys are pressed Key Tones are enabled by default Warning Tones The handset plays various Warning Tones such as system up or down out of range etc These tones may be turned on or off and are enabled by default Display Contrast The display may need to be adjusted for different lighting situations Contrast may
44. ws the user to set the ring for three separate functions Telephone ring is used for usual telephony functions The Auxiliary Rings may be used to set different ringing patterns for OAI applications OAI applications are custom features that vary by facility Please contact your system administrator for more information about custom features available in your facility 26 1725 36027 001 C doc Customizing Your SpectraLink 8002 Wireless Telephone Telephone Ring Telephone Ring allows the user to set a distinctive ring style volume and sequence Select from an audible ring or a vibrate only ring or a vibrate ring along with or followed by an audible ring Ring Cadence The Ring Cadence is the rhythm of the ring It may be set to a pre programmed ring cadence or it may be set to obtain its cadence from the proxy server The PBX option is designed to utilize any distinctive rings sent by the proxy server while allowing the user to set unique rings for auxiliary applications Off Silent PBX Proxy server determines ring cadence e g the proxy server may send rings that differentiate between internal and external calls Continuous Rings continually until answered Short Pulse Rings in short bursts Long Pulse Rings in long bursts Ring Tone Select from five available tones scroll to Tone 5 option The Play softkey allows the user to preview the tone before selecting If Ring Cadence is turned off the Ring Tone option
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