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Packard Bell M5850 Personal Computer User Manual

1. Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 69 Virus related BootSector Watell The BIOS has detected software attempting to wrile to a drive s boot sector This Is flagged as possible virus activity This message will only be displayed if Virus Detection is enabled in AMIBIOS setup VIRUS Continue YN T the BIOS detects possible virus activity it will prompt the user This message will only be displayed if Virus Detection is enabled in AMIBIOS setup System Configurati ion DMAA Error Error initializing primary DMA controller This is a fatal error offen Indication a problem with system hardware DMA 2 Error Error initializing secondary DMA controller This is a fatal error often Indication a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indication a problem with system hardware Checking NVRAM Update Failed BIOS could not write to the NVRAM block This message appears when the FLASH part is write protected or if there is no FLASH part System uses a PROM or EPROM Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU This message only applies to INTEL CPUs The message is most likely to appear when a brand new CPU is installed in a mainboard with an outdated BIOS In this case the BIOS must be updated
2. KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 188 PORTUGUESE WITH PB LOGO KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403205 ROMANIAN WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 200 RUSSIAN WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 199 SLOVAK WITH PB LOGO KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403198 SLOVENIAN WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB AFA0S 167 SPANISH WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUGOS70 BLACK KB RF403 190 SWEDISH WITH PB LOGO KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403192 SWISS G WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 206 TURKISH WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUGOS70 BLACK UK KB AF 03 207 WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUGOS70 BLACK US KB AF 03 165 INTERNATIONAL WITH PB LOGO KEYBOARD USB 105 KEY CHICONY BLACK UK KB U5B03 268 KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 254 BELGIUM KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB05 285 CZECH KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 264 DANISH KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 252 DUTCH KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KBUSB05 269 FRENCH KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KBUSB0S 270 GERMAN KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 263 GREEK KEYBOARD USB 1
3. Slide the USB audio board out ofits tabs A circuit board that is gt 10 em has been highlighted with a yellow rectangle as shown in the above image Follow local regulations for disposing this type of circuit board 34 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the Wall Mount Plate 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screws securing the wall mount plate z Black 20 45 harem 8600875 240 3 Slide the wall mount plate towards the HDD area to disengage the plate tabs from the main chassis then remove the wall mount plate Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 35 Removing the TV Tuner Card 1 Remove the wall mount plate by following the procedure described in the previous section 2 Disconnect the TV tuner card cable 3 Remove the screw securing the TV tuner card bracket T Black 40 45 gram 86 00875240 4 Disconnect TV tuner card from its expansion slot 36 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the Graphics Card 1 Remove the wall mount plate by following the procedure described on page 35 2 Remove the screw securing the inverter board cover T Black CE 3500875240 3 Remove the inverter board cover
4. Invalid Boot Diskette A diskette was found in the drive but itis not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The BIOS attempted to configure the A drive during POST but was unable to properly configure the device This may be due to a bad cable or faulty diskette drive B Drive Error The BIOS attempted to configure the B drive during POST but was unable to properly configure the device This may be due to a bad cable or faulty diskette drive Insert BOOT diskette in The BIOS attempted to boot from the A drive but could nat find a proper boot diskette Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not find a bootable device in the system and or removable media drive does not contain media Reboot and select proper boot device or Insert boot media in selected boot device BIOS could nat find a bootable device in the system and or removable media drive does not contain media NO ROM BASIC This message occurs on some systems when no bootable device can be detected Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 67 Storage Device Primary Master Hard Disk Error The IDEIATAPI device configured as Prima
5. 4 Disconnect the HDMI cable from the graphics card Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide a7 5 Remove the hex screws securing the serial to DVI cable Siver aa igion 8580538 7R2 6 Disconnect the serial to DVI cable from the graphics card 7 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 8 Remove the screw securing the graphics card bracket Black TOFS K B6 00875 240 9 Disconnect the graphics card from its riser board above image Follow local regulations for disposing this type of circuit board A A circuit board that is gt 10 cm has been highlighted with a yellow rectangle as shown in the 10 Remove the screws securing the graphics card riser board o 2 Black 40 45 kiom 56 00875 240 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 39 11 Remove the graphics card riser board from its bracket Removing the Hard Disk Drive 1 Remove the graphics card by following the procedure described on page 37 2 Disconnect the power and SATA cables from the hard drive 3 Slide the HDD assembly outward to disengage the assembly from the main chassis then remove the HDD assembly 40 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide
6. Displays the size of video memory located in upper memory area UMA detected during boot up Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 17 Integrated Peripherals Integrated Peripherals Usboard SATA Control ler nated Help Iten mtroller Enabled Les support Unabled USB Storage Emulation utol Disabled Onboard Graphics Controller Disabled Enabled Onboard Audio Controller Enabled Onboard LAN Control ler Unabledd Onboard LAN Option ROM re Thesstiove Entor Solect 57 7 Value Fi General Help F9 Load Default Settin Onboard SATA Enables or disables the onboard SATA controler Enabled Controller Disabled Onboard SATA Sat the operating made for the onboard SATA controller Native IDE Mode Onboard USB Enables or disables the onboard USB controler Enabled Controller Disabled Legacy USE Enables or disables suppor for a USB mouse and USB keyboard When Enabled Support enabled any attached USB mouse or USB keyboard can control the Disabled system even when there is no USB driver loaded onto the system USB Storage TF set to Auto a USB devices with a capacity of equal or less than 2GB Auto Emulation will be emulated as a bootable floppy disk Floppy Hard Disk Onboard Graphics Enables or disables the onboard graphics controler Enabled Controller Disabled Onboard Audo Enables or disables the onboard audio controler Enabled Controller
7. remove 23 set 23 system time 15 system views front view 3 left view 4 rear view 6 right view 5 temperature monitoring 20 touchscreen by model 10 control board part number 85 control board remove 51 troubleshooting BIOS checkpoints 62 BIOS recovery 77 clearing CMOS 78 component failure 72 hardware diagnostic procedure 61 online support information 110 POST error indicators 66 TV tuner card part number 86 remove 36 undetermined problems 76 USB ports bootable device 18 lett4 legacy device 18 right 5 USB audio board cable part number 88 remove 33 user password 22 VGA port 4 video troubleshooting 74 volume control keys 3 wall mount option 6 wall mount plate remove 35 webcam cable part number 88 location 3 module part number 85 module remove 59 specifications 9 wireless LAN cable part number 88 card part number 86 WLAN specifications 9 114 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide
8. F9 Lood Default Settings Processor Type Type of processor installed on the system Processor Speed Speed af the processor installed on the system System Memory Size of system memory detected during bootup Product Name Official model name of the computer System Serial Number System serial number System BIOS Version Current system BIOS version BIOS Release Date Date when the CMOS setup utiity was released Asset Tag Number System asset tag number 14 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Standard CMOS Features Standard CHUS Feature iaten Date Thu 91 78 2010 Holp Ten Susten Tine Use ENTERI itam Port or SHIFT TARI to Part Disk Select a riei TA Port mot Detected ATA Port 4 IntaPL CORON Use Ll or J to configure saten Date it On MI but Keyboard Tes Move Enter elect 7 4 Value Fl General Help FS Load Default Sett ings System Date Sale the system date TIMIDDIVYYY monthiday year System Time Sale the system time HHNMSS hoursminute second AHCI Port 1 4 Your computer supports four SATA channels each channel allows one SATA device to be installed Press Enter to display the individual configuration screen of installed SATA drive s Halt On Determines whether the system will slop Tor an error during the All Errors POST Options include No Errors All Errors Any error detected will pause
9. display display by model 1 remove LCD assembly 54 remove LCD board cover 58 remove LCD cable 58 eSATA port 4 Ethemet port location 4 specifications 9 Exit Without Saving menu 24 expansion slots location 80 specifications 1 exploded view 84 Field Replaceable Unit see FRU list 83 Frequency Voltage Control menu 21 FRU list components list 85 exploded view 84 part number updates 83 graphics card part number 85 remove 37 hard disk drive configuration 15 part number 87 remove 40 SATA connectors 81 specifications 8 troubleshooting 73 hardware configuration utility 11 exploded view 84 FRU list 83 information display 14 model configurations 95 specifications 7 status monitoring 20 troubleshooting 61 HDD see hard disk drive 1 HDMI port 4 headphone jack 5 heat sink fan cable connector 81 part number 86 remove 43 HSF see heat sink fan 43 VO cable cover remove 27 VO cable plate remove 28 VO ports listing 1 Integrated Peripherals menu 18 inverter board bracket remove 37 part number 85 Femove 42 supported models 10 inverter cable part number 88 keyboard part number 89 LAN port location 4 specifications 9 LCD board cover remove 58 LCD cable remove 58 LCD panel part numbers 88 specifications 9 10 light bars cable part number 88 remove 60 Load Default Settings menu 24 main chassis remove 56 mainboard component identification 80 part number 85 remove 47 specifications 2 troubl
10. or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Incorporated Other brand and product names are trademarks and or registered trademarks of their respective holders Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide ii Conventions The following textual conventions are used in this service guide SCREEN MESSAGES Denotes actual messages that appear on screen NOTE Gives additional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures v Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for our global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be co
11. 4 Disconnect the HDD SATA cable from the mainboard 5 a Silver 40 45 kgf em aso0aec50 6 Use a small metal screwdriver to push the hard drive out of its cage a then pull out the drive out b Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide a Removing the Inverter Board 1 Remove the wall mount plate by following the procedure described on page 35 2 Remove the inverter board cover by following steps 2 and 3 on page 37 3 Disconnect all cables from the inverter board 4 g Black Lokam 500875240 42 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 5 Remove the inverter board A circuit board that is gt 10 cm has been highlighted with a yellow rectangle as shown in the above image Follow toca regulations for disposing ts ype of circuit boar Removing the Heat Sink Fan HSF Assembly 1 Remove the wall mount plate by following the procedure described on page 35 2 Disconnect the HSF cable from its mainboard connector Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 43 3 Loosen the HSF s spring loaded screws in a diagonally opposite pattern an X pattern 7 Siver TOTS Karem 4 Remove the HSF assembly Removing the Processor 1 Remove the HSF assembly by following the procedure described on t
12. 56 25034 011 Webcar made ma CANE ZI TOOT PRRRORCHID PLETE A GAMERA 2M CHICONY CNFA2T321004590L 61802252T CAMERA 2M PRINAX B0 704A4WNTS se 18008 521 Touchscreen control board TOUCH CONTROL BOARD IDEACOM MUTI IDC1650 11400 RESISTIVE FOR 23 PA 14800 002 TOUCH CONTROL BOARD IDEACOM MUTI IDC1650 11400 RESISTIVE FOR 23 PA 14800 002 Graphics card VGACARD PCPARTNER 288 1E153 A00AC HD5450 VGAPC54 513 512MB SDDR 3 64BITS SAMSUNG DVI HDMI WILP BKT ROHS 4 LAYER VGA CARD ECS 890386 303408 HD5450 512MB 64BIT VGECS54511 DDR3 DVI HDMI VGA LP BRACKET ROHS VGA GARD ECS 890386 469013 NV G315 512MB 64BIT DDR3 DVI HDMI LP BRACKET ROHS VGECSS 5U VGA CARD PGPARTNER 288 1E145 A0TAC HD5450 512MB VGAPGS4 511 SDDR3 64BITS SAMSUNG DVI HDMI W LP BRACKET ROHS VGA CARD PGPARTNER 288 2E142 A01AG ATI HD5570 VGAPCS5711 1GB DDR 3 128BITS SAMSUNG DVI HDMI W LP BRACKET ROHS VGA GARD PGPARTNER 288 2E142 CO1AC HD5570 1GB VGAPGSS 732 128BITS SDDRS DVI HDMI LP NEW HYNIX 1 2 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 85 mae Seu AD63I1A0816EZ Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Memory continuation ST31000528AS LF ME
13. BIOS Setup is set correctly RTC battery Mainboard Audio related Symptoms Audio software program Invoked but no sound comes from speakers Speaker power connectionicable Modem related Symptoms Modem ring cannot wake up system from lsuspend mode For an external modem make sure Power on By Ring in BIOS Setup or Power Management is set to Enabled For the PCI modem make sure Wake up by PCI card is set to Enabled Ifa PCI modem card is used reinsert the modem card to the PCI slot firmly or replace the modem card In Win 98 ensure the telephone application is configured correctly for your modem and set to receive messages and or fax Data fax modem software program invoked lbut cannot receive send datarfax Ensure the modem card is installed properly Faxivoice modem software program invoked but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally Ensure the modem voice in cable from modem adapter card is connected to the mainboard Video and Monitor related Symptoms Video memory test failed Video adapter tailed Remove all non factory installed cards Load default settings if screen is readable Blank monitor dark Blank monitor bright Distorted image Unreadable monitor Mainboard Display problem Monitor signal connection cable incorrect colors Monitor N
14. DIMM Mainboard CDIDVD ROM drive LED flashes for more Ithan 30 seconds before LED shutting of Software asks to reinstall disc Software ldisplays a reading CD DVD error CD DVD ROM may have dirt or foreign material on i Check with a known good disc CD DVD ROM is not inserted properly CD DVD ROM is damaged CDIDVD ROM drive cannot load or eject lwhen the system is tumed on and its eject lbutton is pressed and held Disconnect all cables from GD DVD ROM drive except power cable then press the eject button to try to unload the dise CDIDVD ROM drive power cable CDIDVD ROM drive CDIDVD ROM drive does not read and there are no messages are displayed GD may have dit or foreign material on it Check with a known good disc Ensure the CD DVD ROM driver is installed propery CDIDVD ROM drive CDIDVD ROM drive can play audio CD but Ino sound output Ensure the headphone jack of the CD DVD ROM has an output Turn up the sound volume Speaker power connectionicable CD DVD ROM drive NOTE Make sure the optical disc drive is configured correctly in CMOS Setup the cablejumper are set correctly and the drive s optical lens is clean before diagnosing any optical drive problems Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 73 Real Time Clock related Symptoms Real time clock is inaccurate Ensure the information in the Standard CMOS Feature of
15. Keyboard not PS 2 Keyboard support is enabled in the BIOS setup but the device ls not detected found PS 2 Mouse not PS 2 mouse support is enabled in the BIOS setup but the device is not detected found Keyboardinterface Keyboard controller failure This may indicate a problem with system hardware Error Unlock Keyboard PS 2 keyboard is locked User needs to unlock the Keyboard to continue the BIOS POST System Halted The system has been halted A reset or power cycle Is required to reboot the machine This message appears after a fatal error has been detected lt INS gt Pressed Indicates that lt INS gt key Is pressed during the BIOS POST The POST will load and use default CMOS settings Password check failed The password entered does not match the password set in the setup This condition may occur for both Supervisor and User password verification Unknown BIOS error Error code 004Ah This message Is displayed when ADM module is not present in the AMIBIOS amp ROM Unknown BIOS error Error code 0048h This message Is displayed when language module Is not present in the AMIBIOS8 ROM Floppy Controller Failure Error in initializing legacy Floppy Controller Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 7 Index of Symptom to FRU Error Messages To use the information in this section to diagnose a problem 41 Find th
16. Silver 3 Remove the LCD board cover 58 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the Webcam Module 4 Remove the LCD assembly by following the procedure described on page 54 2 Push the tabs securing the webcam module 3 Push the tabs securing the webcam module then remove the module from the front bezel Removing the Capacitive LED Board 1 Remove the LCD assembly by following the procedure described on page 54 2 Remove the capacitive LED board cover Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 59 3 Pry the capacitive LED board from the front bezel Removing the Light Bars 1 Remove the LCD assembly by following the procedure described on page 54 2 Push the tabs securing both ends of the two light bars 3 Remove the light bars from the front bezel 60 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Troubleshooting This chapter lists the POST error indicators and BIOS beep codes as well general troubleshooting instructions Hardware Diagnostic Procedure Obtain as much detail as possible about the symptoms of the system failure 2 Verity the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation 3 Refer to Power System Check procedure on the next se
17. keys 3 cable cover location 4 capacitive keys 3 capacitive LED board remove 59 card reader location 4 supported cards 1 checkpoints boot block 62 DIM 66 overview 62 POST 64 CMOS clear 78 CMOS Setup Utility access 12 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 BIOS Security Features menu 22 Exit Without Saving 24 Frequency Voltage Control menu 21 Integrated Peripherals menu 18 Load Default Settings 24 navigation keys 13 overview 11 PC Health Status menu 20 Power Management Setup menu 19 Product Information menu 14 Save amp Exit Setup 24 Standard CMOS Features menu 15 computer stand location 6 remove 26 connectivity Bluetooth 9 Ethernet 9 WLANS connectivity features 2 DIM checkpoints 66 disassembly procedures Bluetooth module 52 capacitive LED board 59 computer stand 26 graphics card 37 guidelines 83 hard disk drive 40 heat sink fan 43 VO cable cover 27 VO cable plate 28 Inverter board 42 Inverter board bracket 37 LCD assembly 54 LCD board cover 58 LCD cable 58 light bars 60 main chassis 56 mainboard 47 memory 46 optical disc drive 29 power button assembly 53 power supply unit 49 preparatory steps 25 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide m processor 44 rear cover 28 RTC battery 46 rubber feet 27 scaler board 31 tools 25 touchscreen control board 51 TV tuner card 36 USB audio board 33 wall mount plate 35 webcam module 59
18. password is also shown Block Diagram The core subsystems of the Packard Bell oneTwo M3360 oneTwo M3351 oneTwo L5350 oneTwo L351 computer are depicted in the following black diagram iii eh GERERIE HSERAHIH g sE Jaeja epg 3 an i all H J i PEE i ai i He H Hi g i L a e lip i ale F at lg i li zi C Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 79 Mainboard Layout This section shows the major mainboard components T TEDHT Power bution LED cable connector 2 USBF4 USB cable connacior a Users Front VO board cable connector 4 USBF Front VO board cable connector 5 USEFI Card reader function connector g JOST Clear CMOS jumper 7 PGIEXTS PCI Express x16 expansion slot reserved for graphics card installation g PCIEXI PCI Express x1 expansion slot reserved for TV tuner card installation g AUDIOFT Internal speaker cable connector 10 AUDIOSI Side VO board cable connector 1 AUDIAGKT Loft panel audio jacks Top Line in line out and microphone jacks Bottom Line in and line out jacks 2 USBLANT Loft Ethernet part Right USB ports 13 USBESATAT Left USB poris Right eSATA port 14 VGAT Monitor part 80 Packard Bell oneTwo M3350
19. to include the Microcode Update for the new CPU NVRAM Checksum Bad NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or HO NVRAM ignored The NVRAM data used to store Plug Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug Play PnP data was not used for system configuration in POST due to a data error Static Resource Two or more Static Devices are trying to use the same resource space usually Conflict Memory or 1 0 PGI VO conflict A PCI adapter generated an VO resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCIRG conflict A PCI adapter generated an VO resource conflict when configured by BIOS POST PGI TRG routing table eror BIOS POST DIM code found a PCI device in the system but was unable to figure out how to route an IRQ to the device Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system Timer Error Indicates an error while programming the count register of channel 2 of the 8254 timer This may indicate a problem with system hardware Refresh timer test falled BIOS POST found that the refresh timer hard
20. with a yellow rectangle as shown in the above image Follow toca regulations fr disposing this ype of circuit boar Removing the Power Supply Unit 4 Disconnect the scalar board power cable by performing steps 1 4 of the scalar board removal procedure on page 31 2 Disconnect the hard drive power cable by performing steps 1 and 2 of the HDD removal procedure on page 40 Disconnect the ATX power cables by performing step 11 of the mainboard removal procedure on page 48 Remove the screws securing the PSU to the main chassis Siver 56 00344 C60 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 49 5 Remove the screws securing the PSU bracket Hag Black TO kgrem 86 00344 080 TES Black AO kghem 86 3AR26 8R0 6 Detach the PSU bracket from the power supply unit 7 Remove power supply unit from the front bezel and lay it down beside the system Some PSU connector cables are still secured underneath the main chassis so you won t be able to remove the PSU completely 50 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the Touchscreen Control Board 1 Remove the PSU by following the procedure described on page 49 2 Detach the black tape from the touchscreen control board cables A circuit board that is gt 10 cm has been highlighted with a yellow rectangle
21. 0 062 MOUSE USB CHIGONY MSU0960T E93L M5 11200 061 Screws SCREW I NO6 32 L5 BZN 86 00307 B60 SCREW NO4 40 L6 5 PAN NI 86 00N03 840 SCREW PAN 6 32 L6 NI BOXER WZS 86 00344 660 Accessoriess USB dongle receiver RECEIVER CHICONY DANGLE RECEIVER USB EXTERNAL RV 11000 022 Remate control REMOTE CONTROL PHILIPS RC2604301 01B MSFT GODE AT 11300 023 PAIR WITH OVU430008 EMEA FOR WINDOWS7 REMOTE CONTROL PHILIPS RC260430201B MSFT CODE AT 11900 022 PAIR WITH OVU430008 US FOR WINDOWS7 REMOTE CONTROL PHILIPS RC2604307 01BG PAIR WITH RT 11300 021 RV 11000 007 EMEA FOR WINDOWS7 REMOTE CONTROL SMK RRS9003 3406E QUATRO PULSE AT 11900 025 US WITH BATTERY PACK FOR WINDOWS7 REMOTE CONTROLLER PHILIPS RC2604701 01B MSFT RT 11300 024 CODE JAPAN PAIR WITH OVU430005 WINDOWS7 FRU items for part number updating FRONT BOARD PGREENWOOD 1 FRONT BOARD DIP MP TED LIGHT BAR BOARD PGREENWOOD 1 LIGHT BAR BOARD DIP MP TBD RISER BOARD FOR PGREENWOOD 1 RISER FOR SHORT VGA DIP MP TED SHORT VGA SCALER BOARD PGREENWOOD 1 SCALER BOARD DIP MP TED DVI TO D SUB CABLE C A DVI TO D SUB CABLE DTX AIO TBD Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide a OMI CABLE 600MM C A HDMI 600MM GABLE DTX AIO TED TVOS CABLE 23 CA LVDS CABLE 21 5PG TED ASSY MB COVER ASSY MB COVER BRACKET PG TBD BRACKET PG BACKCOVERFOR23 ASSY BACK COVER PG TBD FRON
22. 05 KEY CHICONY KU 0420 BLACK KBUSB0S 257 HEBREW KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 262 HUNGARIAN KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 255 ICELANDIC KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KBUSB0S 250 ITALIAN KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 271 NORDIC KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 258 POLISH Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Keyboard continuation KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB0S 249 PORTUGUESE KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB05 256 ROMANIAN KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 261 RUSSIAN KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB03 260 SLOVAK KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KBUSB05 259 SLOVENIAN KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB0S 248 SPANISH KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB USB0S 253 SWISSG KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK KB U5B03 267 TURKISH KEYBOARD USB 105 KEY CHICONY KU 0420 BLACK US KB USB03 247 INTERNATIONAL KEYBOARD USB 105 KEY CHICONY KU 0420 STANDARD KB USBO3 272 BLACK ARABIC ENGLISH KEYBOARD USB 105 KEY CHICONY KU 0420 USB BLACK KBUSBO3 257 SWEDISH KEYBOARD USB 105 KEY CHICONY KU 0420 USB KB USB03 256 NORWEGIAN Mouse MOUSE RF2 4 CHICONY MG 0570T W M5 1120
23. 1K08 005 5400rpm 1500GB WD15EADS 22P8B0 ePsoo IKH 15K08 001 apina eomas GEST OML2UO OSES OMLAUO ISEEN OMLSUO OSEEW OMLeUO IPG PIBYEd voL Seagate 7200rpm 320GB 5T3320418AS Pharaoh SATA I 16MB LF Pharaoh KH 32001 015 Frw coa4 7200rpm 640GB ST364062GAS Brinks SATA II 16MB LF F Brinks KH 64001 002 W CC4H 7200rpm 1000GB ST31000528AS Pharaoh SATA 11 32MB Pharaoh IKH 01KO1 007 LF FW CC44 7200rpm 1500GB 5T31500341AS Brinks SATA Il 32MB LF Brinks KH 15K01 002 FIW CC4H Opticaldive HLDS ODD HLDS Super Multi DRIVE 12 7mm Tray DL 8X eTsin KU 00800 054 ODD HLDS BD COMBO 12 7mm Tray DL 4X loT2iN KO 00400 004 PLoS ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A5SH KUL0080F 014 Panasonic ODD PANASONIC BD COMBO 12 7mm Tray DL 4X Uata KO 00407 004 ODD PANASONIC BD RW 12 7mm Tray DL 4X Uu240A KU 00407 015 TV unercard AverMedia Avermedia H753 A TV Tuner Gard PCle Hybrid ATSC SW H753 A TU 10500 064 Encoder Avermedia H753 D TV Tuner Card PCle Hybrid DVB T SW H753 D TU 10500 065 Encoder Graphics card PCP NV GT320 1GB sDDR3 DVI HDMI LP SAMSUNG VGPOPT3 21 NV GT320 1GB DDR3 DVI HDMI LP HYNIX 1 25 vaPcPTS 213 HD5570 1GB DDR 3 128BITS SAMSUNG DVI HDMI W LP IWGAPOSS 711 BKT ROHS HD5570 1GB 128bits sDDR3 DVI HDMI LP New Hynix WG APCSS 732 12 INV 315 512M8 64bits SDDRS DVIv HDMI LP New Hynix VGPGPTS 164 1 2 HD5450 512M8 SDDR 3 64B1TS SAMS
24. 2TSHWOT VO Rev OH 1K21505012 OH LF 300nit sms 1000 1 TaD CCELLCD LPL 21 5 W FHD None Glare LM215WF1 TLF1 LM215WFT EK 21508 06 LF 300nit Sms SEC CCFL LCD SAMSUNG 23 W FHD None Glare LTm230RTOT TK 23006014 LTM230HT01 AOS LF 300nit Sms 1000 1 HF CCFL LCD SAMSUNG 23 W FHD None Glare LTM230RTOT TK 23006 015 LTM230HT01 A10 LF 300nit sms 1000 1 HF TaD CCELLCD LPL 23 W FHD None Glare LM230WF1 TLAS LF LM2S0WFi 1K 23008 09 300nit sms Ge ISEEW omauo OSEE OMLEUO P8 PIENE aping eomas Lses omLauo oges7 omLauo 901 Power supply Delia DPS 220UB A PY 22009 008 PY 22009 006 unit cP CPB09 D220R PY2200F004 PY2200F004 Dela DPS 220UB 1 A PY 22009 007 PY 22009 007 cP CPB09 D220A PY 2200F 005 PY 2200F 005 LiteOn PS 5221 9AE RoHS FR 220W ES PY 22008 008 PY 22008 008 Deta DPS 220U8 2 B FR 220W ES PY 22008 008 PY 22008 008 cP CPBOS D220E FR 220W ES PY 2200F 006 PY 2200F 005 Bluetooth module Chicony BT MODULE BT V2 1 EDR CSR BLUECORE4 PC R BCi0B 04C7 l56 25034 021 Lite on BT MODULE BT V2 1sEDR CSR BCOS ROM GSP A WETTTC CT AA 5625034011 Webcam module Chicony CAMERA 2M CNFA21321004590L CHICONY CNFA213 l56 18007 521 with microphone Simplo CAMERA 2M 1007 C04PL037F PARKORCHID CO4PLOS7F 56 18009 521 liverter board Darton INVERTER 4L VZ 19166 101 DARFON V156 801 HF 19 21066 231 Sumida INVERTER 4L IV302605PEC139 SUMIDA IV30260TLF 19 210
25. 350 oneTwo L5351 Service Guide Ethernet Controller Marvell S8ET116 Intel WG82567V Gigabit NIC TAN protocol 10710071000 Mbps TAN connector type Ras Wireless LAN Modai Tite On WNGBO7LA Pratocol 02 11 bigin Form factor Pie Mini Card Bluetooth Modal gt Lie On WETTTG GT Xavi BC108 0401 version Bluetooth 2 1 EDR Audio Controller Realtek ALCBG8S 7 12 Channel High Definfion Audio Codec Foaluros Two builtin BW stereo speakers Right pane audio jacks Headphone jack Microphone jack Loft panel audio jacks Line in ine out and microphone jacks Line in and line out jacks Webcam Resolution 20MP Supported models Chicony CNFA21321004590L Park Orchid C04PL037F Primax 50 704A4WNT8 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide LCD Panel Modal ZX6350 and ZX6351 ZX4350 and ZX4351 Screen size diagonal inch 21 5 inch 23inch Type Wide XGA Resolution 7920 x 1080 Backlight CCFL Interface ips Brightness typical 300 nis Display colors 167M Aspect ratio 169 Contrastratio T0001 Response time typical Sms Touchscreen gt ZX6350 Ves gt ZX4350 Ves 2X6951 No ZX4351 No Surface treaiment AG type 3H hard coating Haze 25 Supported models p gt LG LM230WF1 Samsung LTM230HT01 E Turbo SR 230M182235D1 touch panel Inverter board 7 gt D
26. 4 21 17 52 x 22 08 in Mainboard torm factor Standard DTX Mainboard dimensions W H 200 x 244 mm 2 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide System Tour The pictures and tables in this section illustrate the physical outlook of the computer Front View Thegrated webcam Display screen Speakers Power butoniindicator Blue System is in power on mode Flashing blue System is in standby made Auxiliary lighting capacitive key LCD brightness capacitive key Decrease volume capacitive key 5 g 7 g Increase volume capacitive key NOTE Icons for the capacitive keys are only visible when the system is turned on Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Left View T Optical disc drive ODD 10 Ethemet port R45 2 TO cable cover i va USB poris SIn card reader 2 eSATA port a HD dual dighal TV tunar 3 Serialo DVI por optional optional 5 pa Lren jack 4 Monitor pori g ee rooja 7S Ham Homi pon 7 gt Microphone jack T5 P572 mouse por F pI 8 p g ea renja 7 PS keyboard port g pe Une outjack g AC power jack 4 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Right View T Microphone
27. 60 231 Speakers Neosonica 5W_SPEAKER L A 9C 032RA08K1P 01 DTX_AIO C032RA08K1P 01 l23 40817 001 USB Keyboard Chicony Keyboard CHICONY KU 0420 USB 105KS Black US KB USB03 247 International Keyboard CHICONY KU 0420 USB 105KS Black Spanish KB USB03 248 Keyboard CHICONY KU 0420 USB 105KS Black KB USB03 249 Portuguese Keyboard CHICONY KU 0420 USB 105KS Black Italian KB USB03 250 Keyboard CHICONY KU 0420 USB 105KS Black Swedish KB USB03 251 Keyboard CHICONY KU 0420 USB 105KS Black Dutch KB USB03 252 Keyboard CHICONY KU 0420 USB 105KS Black SwissiG KB USB03 253 Keyboard CHICONY KU 0420 USB 105KS Black Belgium KB USB03 254 Keyboard CHICONY KU 0420 USB 105KS Black Icelandic KB USB03 255 Keyboard CHICONY KU 0420 USB 105KS Black Norwegian KB USB03 256 Keyboard CHICONY KU 0420 USB 105KS Black Hebrew KB USB03 257 Keyboard CHICONY KU 0420 USB 105KS Black Polish KB USB03 258 Keyboard CHICONY KU 0420 USB 105KS Black Slovenian KB USB03 259 Lov eping SANAS LEST OM AUD OSES OMLBUO LEEN OMLAUO OGEEW OMLSUO 19a PHEA Keyboard CHICONY KU 0420 USB 105KS Black Slovak IKB USB03 260 Keyboard CHICONY KU 0420 USB 105KS Black Russian KB USB03 261 Keyboard CHICONY KU 0420 USB 105KS Black Hungarian KB USB03 262 Keyboard CHICONY KU 0420 USB 105KS Black Greek KB USB03 263 Keyboard CHICONY KU 0420 USB 105KS Black Danish KB USB03 264 Keyboard CHICONY KU 0420 USB 105KS Black Czech KB USB03 265 K
28. 7MM TRAY DL 4X UJ141AL LF W O BEZEL SATA FOR HF WINDOWS7 KO 00400 004 ODD PANASONIC BD RW 12 7MM TRLY DL4 4X UJ240A SATA KU 00407 015 ODD HLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X GT31N LF W O BEZEL SATA FOR HF WINDOWS7 KU 00800 054 ODD HLDS SUPER MULTI DRIVE 12 7MM TRAY DL 8X GT31N LF W O BEZEL SATA FOR HF WINDOWS7 KU 0080F 014 ODD PLDS SUPER MULTI DRIVE 12 7MM TRAY PLDS DS BASSH LF W O BEZEL SATA FOR HF WINDOWS7 KU 00800 054 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 87 TCD panel COFLLGD LPL 23 WFHD NONE GLARE LM230WF1 TLAS 1K23006015 LF 300NIT SMS GB COFLLGD SAMSUNG 25 WFHO NONE GLARE TK 25008 008 LTM230HT01 A09 LF SOONIT SMS 1000 1 HF COFL LGD SAMSUNG 25 WFHD NONE GLARE Cena LTM230HT01 A10 LF 300NIT SMS 1000 1 HF TOUCH PANEL 25 ETURBO SR 230M18223501 23 PC 14600 00 RESISTIVE MUTI TOUCH PANEL TOUCH FILM Cables HDD SATA cable HDD SATA CABLE 5054501001 vi q HOD SATA CABLE 15PIN 50 30M12 001 HDD SATA CABLE TSPIN 30 30MG0 001 ODD SATA cabis ODD CABLE SATA 776PIN 5030M13001 ODD CABLE SATA 7 6PIN 50 30MG 007 Power button ED cable POWER LED CABLE S0 30MOT 001 POWER LED CABLE 5030M20001 USi audio board cabis USB BOARD CABLE 50 30M03 001 USB BOARD CABLE 5030M 007 Capaciive LED board FUNGTION KEY GABLE 5030M10001 ca
29. Athion Il x2 250 3 0GHz 2M L2 cache 65W Regor ADX2500CK23GM IKC AM202 250 ATHIIX2250 AMD Athlon Il x2 245 2 9G 1Mx2 65W JADX2450CK23GQ KC AT202 245 Athion Ii x2 240 2 8GHz 2M L2 cache 65W Regor ADX2400cK23GQ KC AT202 240 ATHIIX2240 Athlon 11 x2 215 2 7GHz 1M L2 cache 65W Regor ADX2150CK226Q KC AT202 215 ATHIIX2215 Memory Unifosa DDRII333 GUS02203EP0201 LF 128 8 0 065um KN1GB0H 015 DDRII333 GU512303EP0202 LF 128 8 0 065um KN 2GB0H 009 Samsung DDRMNTS33 M37885673FH0 CH9 LF 128 8 46nm KN 2GB08 024 DDRII333 M37882873FHS CH9 LF 1288 46nm KN1GB08 036 Transcend DDRMNTS33 IM1333KLU1G KN1GB0F005 DDRII333 IM1333KLU 2G KN2GB0F004 Kingston DDAIN333 JACR128X64D3U133309 LF 128 8 0 07um KN 1GBO7 002 DDRII333 JACR256X64D3U133309 LF 128 6 0 07um KN2GBO7 002 Apacer DDRII333 175 07361 602 LF 128 8 0 065um KN 1GB01 031 DDRII333 75 A7301 G02 LF 128 8 0 065um KN2GB01 025 A data DDRII333 JADSSITADSTSEZ IKN 1GBOC 008 Hard drive GST 7200rpm 320GB HDT7210325LA380 Saturn KH 32007 006 7200rpm 640GB HDT7210645LA360 Saturn KH 64007 001 7200rpm 1000GB HDT7210105LA360 Saturn KH 01K07 002 wo 7200rpm 320GB WD3200AAJS 22L7A0 xL3205 3 KH 32008 016 7200rpm 500GB WD5000AAKS 22VTA0 SATA II 16MB LF KH 50008 014 F W 05 01005 7200rpm 640GB WD6400AAKS 22A7B2 Pxus20M KH 64008 003 7200rpm 1000GB WD1001 FALS 22780 Pxus33 IKH 01K08 004 5400rpm 1000GB WD10EADS 22M2B0 ePsoo KH0
30. B external receiver IRV 11000 022 receiver USB mouse Chicony Chicony optical mouse USB MSU0960 MS 11200 061 MCE remote Philips Philips Remote Controller RC2604307 01BG for EMEA pair EMEA Win7 Philips RT 11300 021 controller lwith RV 11000 007 teceiver Philips Remote Controller RC2604301 01B MSFT code EMEA Win WMC RT 11300 023 EMEA pair with OVU430005 Philips Remote Controller RC2604302 01B MSFT code US Win WMC IRT 11300 022 US pair with OVU430005 Philips Remote Controller RC2604701 01B MSFT code US Win WMC RT 11300 024 Japan pair with OVU430005 SMK SMK Remote Controller US RRS9003 3406E SMK Quatro US Win WMC_SMK RT11300 025 Online Support Information This section describes online technical support services available to help you repair your Acer products It you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer branch offices and regional business units can access our website However some information sources will require a user ID and password These can be obtained directly from Acer CSD Taiwan Acer s website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all Acer notebook desktop and server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Spare parts lists TA
31. B storage device Eject the removable USB storage device from the computer Performing a BIOS Recovery 1 Shut down the BIOS failed computer Connect the USB storage device containing the amiboot rom file to the failed computer Press the power button to turn on the computer The system will now execute the BIOS recovery process When the process is complete four short beeps will be emitted and the computer will automatically reboot Disconnect the USB storage device from the computer Press Delete to run the CMOS Setup Utility Press F9 to load the system default settings Select Ok then press Enter Press F9 to save the default settings and close the Setup utility Select Ok then press Enter Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 77 Clearing CMOS You may need to clear the Setup configuration values CMOS if the configuration has been corrupted or if incorrect settings made in the Setup Utility caused error messages to be unreadable This procedure will lear the BIOS supervisor password as well Use the JBIOS1 jumper to clear the CMOS data 4 2 position Normal operation default 2 3 position Clear CMOS data To clear the CMOS data 1 Tum off the power to the computer and all peripherals 2 Unplug the power card from the computer 3 Unplug the network cable and all connected peripheral devices from the computer 4 Place the computer on a flat steady
32. Bs Technical Announcement Bulletin For these purposes we have included a PDF file to facilitate the problem free downloading of our technical material Also available on this website are Detailed information on Acer s International Traveler s Warranty ITW Retumed material authorization procedures An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 110 AC power jack 4 ACPI see Advanced Configuration Power Interface 2 Advanced BIOS Features menu 16 Advanced Chipset Features menu 17 Advanced Configuration Power Interface specifications 2 wake up options 19 antivirus software 2 audio headphone jack 5 line in jack 4 line out jack 4 microphone jack left 4 microphone jack right 5 specifications 9 troubleshooting 74 audio features 1 beep codes 76 Bios checkpoints 62 clear CMOS 78 crisis recovery disk 77 recovery 77 specifications 7 system passwords 22 version 14 BIOS Security Features menu 22 block diagram 79 Bluetooth cable part number 88 module part number 85 module remove 52 specifications 9 boot block checkpoints 62 execute 77 boot sequence 16 brightness control
33. Devices Also update the Kernel Variables Traps the INTOSh vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules 13 Early POST initialization of chipset registers 24 Uncompress and initialize any platform specific BIOS modules GPNV is initialized at this checkpoint 30 Initialize System Management Interrupt 2A Initializes different devices through DIM See DIM Code Checkpoints section for more information 2c Initializes different devices Detects and initializes the video adapter installed in the system that have optional ROMs 2E Initializes all the output devices a Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module 33 Tnitializes the silent boot module Set the window for displaying text information 37 Displaying sign on message CPU information setup key message and any OEM specific information 38 Initializes different devices through DIM See DIM Gade Checkpoints section for more information USB controllers are initialized at this point 39 Initializes DMAG 1 amp DMAC 2 3A Initialize RTG date ime 3B Test for total memory Installed in the system Also Check for DEL or ESC keys to limit memory test Display total memory in the system 64 Packard Bell oneTwo M3350 oneTw
34. Disabled Onboard LAN Enables or disables the onboard LAN controller Enabled Controller Disabled Onboard LAN Enables or disables the onboard LAN option ROM function Enabled Option ROM Disabled 18 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Power Management Setup Peep Po Pouer an by RIC Alar Power On by PCIE Devices state used for On bu FCI Device Disabled Susten Suspend Onboard IAN Disabled Up by PS 2 KB Mouse Enabled Wake Up by USB KB House Enablei Restore On AC Pouer Mast Statel Tes Move Enter Select 7 ua tue ESE En It Bit Fl General Hel F9 Load Default Sott in F10 Save ard Last State The computer reverts to the last power state before the power loss occurred _On The computer switches back on after the AC power loss AGP Suspend Use this tem fo define how your system suspends Default value s53 53 STR Mode STR the suspend mode is suspend to RAM i e the system shuts S1 POS down with the exception of a refresh current to the system memory Deep Power Off Enables or disables compliance to the Energy using Products Lot 6 Enabled Mode Directives EuP Lot 6 Disabled Power On by RTC Enables or disables the system to wake up from a power saving made Enabled Alarm when an RTC alarm occurs Disabled Power OnbyPCIE Enables or disables the system to wake up irom a power saving mode E
35. Forms Scanner Copier Fax Port USB2 0 EthemetPictBridge 802 119 8T Photosmart C4580 All in One Printer 4x6 photos HP Seanner Copier Port USB2 0 802 119 b Memory Card Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar MS PRO Dou 2 GB High Speed Sony MS PRO 2 GB Memory Gard Sony SanDisk Memory Stick Micro M2 8GB Card SanDisk Multimedia Card RS MMC 128MB Memory Card SanDisk RS MMC Mobile 256MB Memory Card Pal Transcend MMG plus 4GB Card Transcend Turbo 200X 2GB MMG Gard A DATA SD Card 4GB SD PRO Memory Card RIDATA SanDisk Multi use SD Class 2 Memory Gard 2GB SanDisk SD Card 2 GB 150x Hi Speed Apacer SanDisk MicroSDHC 4 GB Card with Adapter SanDisk Kingston SDHC SD4 32 GB Card Kingston xD Gard Olympus xD Picture Card My 2GB Speed Card Olympus Fujfiim xD Picture Card Type M 2 GB Fujfim 101 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide ISEEW omLauo OSEE OMLSUO P8 PIENE aping eouas Lagg omLauo ogeg7 OM suo zor Approved Vendor List AVL Core Manboardki Wsron MB Kit oTM33503351_oTL53505351 nVidia MCP7EPV Greenwood MB USNOT 00T Proprietary W O 1394 LF DDRIII 4 DIMM W EUP WNMCP78PV_1394 N _LOGO N _Eup Y Mainboard oTM3350 3351_oTL5350 5351 nVidia MGP78PV Greenwood MB U5N01 002 Proprietary W O 1394 LF DDRIII 4 DIMM W EUP WNMCP78PV_1394 N _LOGO N _Eup Y Fro
36. Huawei Mobile Connect E220 USB Modem 3G E220 Huawei HSDPA UMTS EDGE GPRS GSM USB Camera Ganon Digital IXUS 860 1S Digital Compact Camera Canon 8 0 MP CCD sensor DIGIC III with Face Detection AF AE FE 28mm wide angle lens with optical Image Stabilizer Media storage SD SDHC MMC MMCplus built in SD 32 MB USB Storage Drive 6 in 1 Flash Card Reader Writer Pal Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 100 USB Flash Drive Transcend JetFlash USB 2 0 Flash Drive V85 8 GB Transcend Memory Key Apacer AH421 8 GB Apacer A Data PD16 Vista 16 GB A Data Transcend JetFlash USB 2 0 Flash Drive V10 16 GB Transcend Memory Key USB HDD 25 inch Portable 80 GB Hard Disk Transcend USB ODD DVD R RW USB 2 0 Plextor USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G E220 Huawei HSDPA UMTS EDGE GPRS GSM PowerSync USB2 0 4 Port Mini Hub HUTSIW White PowerSyne TTechworks 4 Port USB2 0 Mini Hub OW4PTUSBHB Techworks USB Keyboard First Wheel Mouse Logitech Mouse Intemet Navigator Keyboard Logitech Dail L30U ON242F USB Keyboard Dell USB Printer HP Deskjet F4280 All in One Printer Scanner Copier HP 1200x2400 dpi USB Speakeri TFun USB Speaker J51200UA as Joystick Dell USB Speaker Dall Wireless Printer Photosmart C309 CC35A All in One Printer 4x6 AP photos CD DVD Quick
37. IDEIATAPI device configured as Master in the 4th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST ath Slave Hard Disk Error The IDEIATAPI device configured as Slave in the 4th IDE controller could nat be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Sth Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Sth Slave Hard Disk Error The IDEIATAPI device configured as Slave in the Sth IDE controller could nat be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST ath Master Hard Disk Error The IDEJATAPI device configured as Master in the 6th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST ath Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 6th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is try
38. MORY APACER DDR3 1333MHZ 2G UNB DIMM LF 128 KN2GBOB 024 0 065UM MEMORY KINGSTON DDR3 1333MHZ 2G UNB KN2GB01 025 ACR256X64D3U1333C9 MEMORY SAMSUNG DDR3 1333MHZ 2G M37885673FH0 KN 26B0F004 CH9 MEMORY TRANSCEND DDR3 1333MHZ 2G UNB DIMM KN2GB0H 008 JM1333KLU 2G MEMORY UNIFOSA DDR3 1333MHZ 2G UNB DIMM KN2GB07 002 GU512303EP0202 LF 1288 0 065UM Hard drive HDD 32066 3 5 7200RPM SATA II 8MB HGST KH 32008 016 HDT7210325LA380 SATURN HDD 320GB 3 5 7200RPM SATA II SEAGATE PHARAOH KH 32007 006 BMB NCQ HDD 32068 3 5 7200RPM SATA II WD WD3200AAJS KH 32001015 22L7A0 XL320S HDD 3 5 500GB 7200RPM SATA WD XL320M WD5000AAKS KH 50008 014 22M9A0 HDD 640GB 3 5 7200RPM HGST HDT7210645LA360 KH 54001 002 SATURN SATA HDD 640GB 3 5 7200RPM SATA II WD WD6400AAKS KH 54007 001 22A7B2 XL320 M HDD 640GB 3 5 7200RPM SEAGATE ST3640623AS BRINKS KH 64008 003 SATA II 16MB LF HDD 176 3 5 S400RPM SATAN WD10EADS 22M4B0 8MB GP_ KH 01K08 005 HDD 17 3 5 7200RPM SATA HGST SATURN KAOTKOL OO7 HDT721010SLA360 HDD 1TB 3 5 7200RPM WD XL333M SATA WD1001FALS KH01K07 002 223780 HDD 3 5 1000GB 7200RPM SATA SEAGATE SEAGATE KH 01K08 004 HOD 1 518 3 5 5400RPM SATA WD GP500 WDISEADS 22P8B0 32MB GP KH 15K08 00T HDD 1 518 3 5 7200RPM SATA SEAGATE BRINKS ST31500341AS 32MB CC4H 7 KH15K01 002 Optical drive E ODD HLDS BD COMBO 127MM TRAY DL 4X GT21N LF WIO BEZEL 1 00 SATA FOR HF WINDOWS7 KO 00407 004 ODD PANASONIC BD COMBO 12
39. OST 6th Slave Drive The IDE ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI ATAPI Incompatible compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST SMART Capable The BIOS tried to send a SMART message to a hard disk but the command but Command Falled transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk SMART The BIOS tried to send a S MAR T message to a hard disk bul the command Command Failed transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk SMART Status A S M AR T capable hard disk sends this message when it detects an Imminent BAD Backup and failure This message can be reported by an ATAPI device using the S M A R T Replace error reporting standard S M A R T failure messages may indicate the need to replace the hard disk SMART Capable A SMART capable hard disk sends this message when it detects an imminent and Status BAD failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk
40. PORTANT Be very careful when typing your password because the characters do not appear on the screen Only shaded blocks representing each typed character are visible 3 Retype the password to verity the first entry then press Enter You will be prompted to save the new password Pross Enter Press F10 to save the password and close the Setup Utility To change a system password 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears Type the original password then press Enter Type a new password then press Enter Retype the new password to verify the first entry then press Enter You will be prompted to save the new password Press Enter Press F10 to save the password and close the Setup Utility To remove a system password NOTE When the supervisor password is removed the user password will also be remove 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears Type the original password then press Enter Press Enter twice without entering anything in the new and confirm password fields You will be prompted to confirm the password removal Press Enter Press F10 to save the changes you made and close the Setup Utility Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide EJ Load Default Settings Execute this menu to load the factoy defal setings forall Setup par
41. Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 All In One Computer Service Guide Service guide files and updates are available on the Acer GSD web site for more information go to hitp icsd acer com tw PRINTED IN TAIWAN Revision History Refer to the table below for changes made on this version of the Packard Ball oneTwo M3350 onoTwo M3351 oneTwo L5350 oneTwo L5351 All in One Computer Service Guide Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Copyright Copyright 2010 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this guide is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor
42. T BEZEL FOR 23 ASSY FRONT BEZEL 23 PG TED FRONT 0 BOARD ASSY FRONT 1O BRACKET PG TBD BRACKET FUNCTION KEY CVR FUNCTION KEY COVER PG TBD COVER HOD BRACKET BRKT HOD BKT PG TED HLDR POWER HLDR POWER HOLDER PG TED HOLDER PG INVERTER BOARD ASSY INVERTER COVER BKT PG TED COVER MAIN CHASSIS FOR ASSY MAIN GHASSIS PG TED GREENWOOD ODD BEZEL ASSY ODD BEZEL RW PG TED ODD BRACKET BRKT ODD BRACKET PG TED POWER SUPPLY BRKT PSU HOLDER BKT PG TED BRACKET RISER CARD BRKT RISER BKT PG TBD BRACKET SCALAR COVER BRKT SCALAR COVER BKT PG TED BRACKET WIRE GOVER GVA WIRE COVER PG TED WIRE HOLDER HLDR WIRE HOLDER PG TED ANTENNA AUX WLAN ANTENNA AUX WLAN GALLAGHER ACON TED GALLAGHER ACON ANTENNA MAINWLAN ANTENNA MAIN WLAN GALLAGHER AGON TED GALLAGHER ACON ASSEMBLY HINGE ASSY HINGE MODULE PG TED MODULE FOOT STAND ASSEMBLY LCD ASSY LCD 23 SAMSUNG W TP amp BD TED MODULE 23 WFHD NONE GLARE SAMSUNG W TOUCH PANEL amp CONTRAL BOARDA GLUE GLUE FOR GLASS GLUE GLASS PANEL LR 23 PG TED PANEL LEFT AND RIGHT 23 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 93 Model Definitions and Configurations This chapter provides features summary for each of the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 computer model configurations Packard Bell oneT
43. TH AFRICA 2701518001 Keyboard KEYBOARD AF2 4 105 KEY CHICONY WUG0570 105KS BLACK NORWEGIAN WITH PB LOGO KB RF403195 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK ARABIC ENGLISH KB RF403 212 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK BELGIUM WITH PB LOGO KB RF403 193 KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403204 CZECH WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 203 DANISH WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB AFA0S 191 DUTCH WITH PB LOGO KEYBOARD AF2 4 105 KEY CHICONY WUGDS70 BLACK KB AFA03 208 FRENCH WITH PB LOGO KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 209 GERMAN WITH PB LOGO KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK KB RF403 202 GREEK WITH PB LOGO KEYBOARD AF2 4 105 KEY CHICONY WUG0570 BLACK HEBREW WITH PB LOGO KB RF403196 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK HUNGARIAN WITH PB LOGO KB AF 03 201 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK ICELANDIC WITH PB LOGO KB AFA03 164 KEYBOARD AF2 4 105 KEY CHICONY WUGDS70 BLACK ITALIAN WITH PB LOGO KB AFA03 169 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK NORDIC WITH PB LOGO KB RF403 210 KEYBOARD RF2 4 105 KEY CHICONY WUG0570 BLACK POLISH WITH PB LOGO KB AFA03 197 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 89 Keyboard continuation
44. UNG DVI HDMI WGAPOS4 511 WILP BKT ROHS HD5450 512M8 SDDR 3 64BITS SAMSUNG DVI HDMI WGAPCS4 513 WILP BKT ROHS 4 LAYER H5450 512M8 64bits SDDAS DVI HDMI LP New Hynix VGAPC54532 1 2 HD5450 512M8 64bits SDDAS DVI HDMI LP 4 LAYER IWGAPOS4 534 sot eping BANAS LEST OMLBUO OSES OMLBUO LEEN OMLAUO OSEE OMLSUO 198 PHBA ECS THDS450 512MB 64817 DDAS DVI HOMI VGA LP NGECS5S 5i1 BRACKET ROHS INV G315 512MB 64BIT DDR3 DVI HDMI LP BRACKET VG ECS31 5L1 ROHS WLAN module Lie On Lte On WN66O7LH WLAN WN6607LH Realtek NWNGEO7LA Ni10200 047 RTL8191SU 802 11bgn 1Tx2R WLAN mini card USB interface Halt Size WLAN antenna ACON_Main ANTENNA MAN WLAN ACON Main AMMBP 700017 AMMBP 700017 2551344007 ACON Aux ANTENNA AUX WLAN AGON Aux AMMBP 700018 lAMMeP 700018 25 81345 001 LCD paneiwin JeTurbo eTurbo 21 5 resistive mutktouch panel Panel touch fim SR 215M18172801 PC 14600 002 fouensereen jaTurbo 23 resistive mutitouch panel Panel touch fim SR 2S0M182235D1 PPC 14600 001 Touchscreen ideacam ideacom Resistive mullouch contral board IDCT650 050U0 IDC T650 080U0 01 00 PA 14800 0017 control board for 21 5 ideacom Resistive mutitouch contral board 1DC1650 11400 1DC167211400 00 00 PA 14800 002 for 23 LcD pane AUD CCFLLCD AUO 21 5 W FHD None Glare METSHWOT VO M2TEHWOT VO Rev0G TK 21505011 0G LF s0onit Sms 1000 1 ECFLLCD AUO 21 5 W FHD None Glare METEHWOT VO M
45. ameters Keyboard shortcut F9 PC Health State gt Froquency Voltaye Control DIOS Security Features It Settings Integrated Peripheral Load Default Settim Setup Pouer Management Setn t sauing 0 me Enter 47 7 0a uo ESC Beit FL General Holp mad Default Settings F0 Save and Exit Load Uptinal Default values for all the setup questions Perform the steps below to load the system default settings 4 Select Load Default Settings then press Enter You wil be prompted to load the system defauts Select OK then press Enter Press F10 to save the changes you made and close the Setup Utiity Save amp Exit Setup Execute this menu to save the changes made and closes the Setup Utility Keyboard shortcut F10 Exit Without Saving Execute this menu to closes the Setup Utility without making any changes 24 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide System Disassembly This chapter provides step by step instructions on how to disassemble the computer for maintenance and troubleshooting purposes Disassembly Tools In performing the disassembly process you will need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Philips screwdriver Hex screwdriver Flat screwdriver NOTES To reinstall the system components and assemble the unit perform the disassembly procedures in reverse The screws for the diferen
46. arion VZ 13156 B01 Sumida IV30260SPEC139 Power Supply Unit p Output max 220W Supported models Lite On PS 5221 06A1 PE 5221 08AP PS 5221 3AE Delta DPS 220UB 1 A DPS 220UB A DPS 220UB 2 B Chicony CPB09 D220R CPB09 D220A CPB09 D220E 10 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide System Utilities CMOS Setup Utility CMOS Setup Utility is a hardware configuration program built into the system ROM Since most systems are already properly configured and optimized there is normally no need to run this utility You will need to run this utility under the following conditions When changing the system configuration including Setting the system time and date Configuring the system drives and peripherals Specifying the boot device sequence Configuring the power management modes Setting up system passwords or making other changes to the security setup When trying to resolve IRQ conflicts When a configuration error is detected by the system and you are prompted Run Setup message to make changes to the BIOS settings The Setup Utility loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off The values take effect when the system is booted POST uses these values to configu
47. as shown in the Ad Move mage Falow al equations or posing is ype of creat board Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 51 5 Disconnect all cables from the touchscreen control board Removing the Bluetooth Module 4 Remove the PSU by following the procedure described on page 49 2 Push the tabs securing the Bluetooth module 3 Remove the Bluetooth module from the front bezel and turn it over to expose the cable connector underneath it 52 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 4 Disconnect the Bluetooth cable fram the module Removing the Power Button Assembly 1 Remove the PSU by following the procedure described on page 49 2 Push the tabs securing the power button assembly 3 Remove the power button assembly from the front bezel Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 53 Removing the LCD Assembly 1 Remove the I O cable plate by following the procedure described on page 28 Remove the optical drive by following the procedure described on page 29 Remove the scaler board by following the procedure described on page 31 Remove the USB audio board by following the procedure described on page 33 Remove the mainboard by folowing the procedure described on page 47 Remove the PSU by following the procedure described on page 49 Disconnect the IR cab
48. ate information available on your regional web site or channel when ordering FRU pars NOTE Follow the local government regulations or the rules set by your regional office on how to return or dispose of defective pars Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 83 Exploded Diagram T Speaker mesh plaie 10 Computer stand 2 Front bezel T Gamputer stand shells a Front bezel trame T2 inverter board cover a Webcam module 13 USB audio board cover 5 Main chassis T4 Power bution hoider g Mainboard 15 Power bution knob 7 Wall mount plate 16 Capacitive LED board cover g Rear cover 17 Ughi bar guide g VO cable cover 18 Light bar cover 34 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide FRU List System Model ACER_ONE TWO L5351_PGREENWOOD No 91 3CX01 A10G Boards Mainboard MAINBOARD DAO78L ABOXER2 EUP WIRTG BATTERY WO 1394 LF DDRIII 4 DIMM amp CPU amp MEMORY MB 5E201 001 Inverter board TRVERTER BOARD Z0 AL DARFON VZ TOTES ERT TAa GUUS AVERTER BOARD 2 AL SUMIDA N20050SPECTSD TE 210652 Powar buton essary CAPROTTWE BUTTON BOARD GALLAPHER care s SKSTWSGALOON CAPACITIVE BUTTON BOARD NS GALLAGHER GY EXE Bustoa rede BLUETOOTH BOARD TEON WEC CI VE TEDA CEEA BLUETOOTH BOARD XAVI BC10B 04C1 V2 1 EDR
49. ble FUNCTION KEY CABLE 50 3CM29 001 inverter cabio INVERTER CABLE 25 WXGA 30 30M08 001 INVERTER CABLE 25 WXGA 5030M27001 Tight bar cabis LIGHT BAR CABLE 50 30M08 001 TIGHT BAR GABLE 30 30M8 001 Speaker cable SPEAKER CABLE 50 3CM07 001 SPEAKER CABLE 50 30M26 001 Webcam cable CAMERA CABLE 30 30M6 001 CAMERA CABLE 5030M25001 Microphone cable FIO MIC CABLE 50 30M02 001 FIO MIC CABLE CESARJI Bluetooth cabis BLUETOOTH CABLE 5030M 001 BLUETOOTH CABLE 5030M15 007 Wireless LAN cable WIRELESS GA CABLE 30 30M04 001 WIRELESS GR CABLE 5030M23001 USB Bluetooth cable USB CABLE 5030M05 007 USE CABLE 55 30M24 007 88 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Power supply unit POWER SUPPLY 220W GHICONYPOWER EPA CPB08 PY 22009 008 D220E AAGASSI POWER SUPPLY 220W CHICONYPOWER PFG GPBOS PY 2200B 007 D220A AAGASSI POWER SUPPLY 220W GHIGONYPOWER REGULAR PY22008 005 CPB09 D220R AAGASS POWER SUPPLY 220W EUP 115VAG 230V NPFG DELTA PY 2200B 006 DPS 220UB A EUP POWER SUPPLY 220W FULL EPS5 0 DELTA DPS 220UB 26 PY 22008 008 EuP POWER SUPPLY 220W LITE ON FULL PS 5221 9AE ROHS PY 2200R005 8 5L EUP 82 POWER SUPPLY 220W NPFG 115V 230V LITEON PS 5221 PY 22009 007 06A1 ROHS EUP POWER SUPPLY 220W PFG 230V DELTA DPS 220UB 1A PY 2200F006 EUP POWER SUPPLY 220W PFG 230V LITEON PE S221 08AP PV 2200F004 ROHS EUP AC power cord POWER CORD 250V SOU
50. card has been activated NOTE Please note that checkpoints may differ between different platforms based on system configuration Checkpoints may change due to vendor requirements system chipset or option ROMs from add in PCI devices Boot Block Initialization Code Checkpoints The boot block initialization code sets up the chipset memory and other components before system memory is available The following table describes the type of checkpoints that may occur during the boot block initialization portion of the BIOS Before Dt Early chipset inflalization is done Early super VO inflalization is done including RTC and keyboard controller NMI is disabled D Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS DO Go to flat mode with 4GB limit and GA20 enabled Verify the bootblock checksum Da Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled D3 T memory sizing module not executed start memory refresh and do memory sizing in bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled D4 Test base 512 KB memory Adjust policies and cache first 8 MB Set stack 62 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide D5 Bootblack code is copied from ROM to lower system memory and cont
51. ce Guide 27 Removing the Rear Cover 1 Remove the computer stand by following the procedure described on page 28 2 Remove the W O cable cover and the rubber feet by following the procedures described on page 27 3 Use a flat screwdriver to carefully pry loose the rear cover from the front bezel The picture below shows the location of the plastic snaps securing the rear cover to the front bezel Removing the I O Cable Plate 4 Remove the rear cover by following the procedure described in the previous section 2 Push the latch to disengage the VO cable plate from the main chassis 28 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 3 Remove the O cable plate Removing the Optical Disc Drive 1 Remove the rear cover by following the procedure described on page 28 2 Remove the screw securing the ODD ge 1 Black 4 0 4 5 kgh em 86 00875 240 3 Slide the ODD outward then disconnect the ODD SATA cable from the drive Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 29 4 Remove the ODD from the main chassis Remove the screw securing the ODD bracket 1 Silver 1 3 1 5 kghem 86 7A122 4R0 Detach the ODD bezel from the module 30 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the Scaler Board 4 Remove the r
52. computer appears to boot successfully IMPORTANT f your system fails after you make changes in the Setup menus reboot the computer enter Setup again and load Setup defaults to correct the error s6 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Memory Gale20 Eror The BIOS is unable to properly control the mainboard s Gate A20 function which controls access of memory over 1 MB This may indicate a problem with the mainboard Mul Bit ECG Error This message wil only occur on systems using ECC enabled memory modules ECC memory has the ability to correct single bit errors that may occur from faulty memory modules A multiple bit corruption of memory has occurred and the ECC memory algorithm cannot correct it This may indicate a defective memory module Parity Error Fatal Memory Parity Error System halts after displaying this message RAM RIW test failed This message Is displayed by the AMIBIOSS when the RAM read write test falls CMOS Memory Size Wrong The base memory memory below 1MB size that Is reported in the CMOS offset 15h mismatches with the actual size detected This condition may occur when the hole is set at 512K base memory or when CMOS is corrupted Boot Boot Failure This ig a generic message Indicating the BIOS could not boat from a particular device This message is usually followed by other information concerning the device
53. ction and the Beep Codes section on page 76 to determine which corrective action to take System Check Procedures IMPORTANT The diagnostic tests described in this chapter are only intended to test Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses Power System Check I the system can be powered on skip this section Proceed to the System Intemal Inspection procedure on the next page M the system will not power on do the folowing Check i the power cable is properly connected to the AC power jack and a functional AC power source Check if the votage selector switch is set to the correct voltage seting System External Inspection 1 inspect the power and LED indicators on the front panel Go to Front View section on page 3 for the location and description of the LED behaviour 2 Make sure that the ventilation slots on the rear panel are not blocked 3 Make sure that there is no point of contact in the system that can cause a power short If the cause of the failure is still can not be determined perform the System Internal Inspection procedure described on the next page Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 61 System Internal Inspection Tum off the power to the computer and all peripherals Unplug the power card fram the computer Unplug the network cable and all connected periph
54. des When no error message is displayed but the computer stops during POST listen for beep codes One short beep System ready System is OK Continuous one Memory not installed or Something is wrong wih the memory installed long beep memory error There is problem accessing the memory ie mainboard problem One ong besp then VGA not installed or The mainboard can not access the video card Tor some Iwo shortbeeps and VGA error reasons Either the video card is not working its memory repeat is not accessible or its BIOS may be corrupt Something is wrong with the mainboard One ong beep then BIOS fare BIOS damaged Processor jump to boot block to execute lone short beep the detault procedure Two shor beeps CMOS Taare CMOS checksum erar Undetermined Problems NOTE Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 61 Follow the procedures below to isolate the failing FRU Do not isolate non defective FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Hard disk drive DIMM CDIDVD ROM drive Expansion boards Power on the computer Determine if the problem has been resol
55. dix A Model Defi Appendix B Test Compatible Components 100 Approved Vendor List AVL 102 ions and Configurai Appendix C Online Support Information 110 Index eee ere E T E E E Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide vii Features and Specifications This chapter lists the features and specifications of the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 AIO computer NOTE The items listed in this section are for reference only The exact configuration of your PC depends on the model purchased System Features Processor Socket AM 841 pin contacts Supports the AMD Phenom II X3 or X4 Processors Chipset nVIDIA GeForce 8200 MGPTEPV Memory Number of DIMM slots Four DDRS DIMM slots Maximum memory 8 GB using four 2 GB modules PGI expansion options One PCI Express x16 slot for graphics card installation One PCI Express x1 slot for TV tuner card installation Display gt Z650 21 inch LOD panel 2X6951 21 5 inch LOD touchscreen panel 2X4950 23 inch LCD panel 2X4951 23 inch LCD touchscreen panel Audio Two built in SW stereo speakers Realtek ALC888S 7 1 2 Channel High Definition Audio Codec VO paris gt Right panel USB ports two Headphone jack Microphone jack Loft panel HD dual digital TV tuner optio
56. e n the 3rd IDE controller failed an ATAPI ATAPI Incompatible compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST ih Master Drive The IDEJATAPI device configured as Master In the 4th IDE controller failed an ATAPI Incompatible ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST ih Slave Drive The IDE ATAPI device configured as Slave in the 4th IDE controller failed an ATAPI ATAPI Incompatible compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Master Drive The IDE ATAPI device configured as Master In the 5th IDE controller failed an ATAPI incompatible ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Sth Slave Drive The IDE ATAPI device configured as Slave In the Sth IDE controller failed an ATAPI ATAPI Incompatible compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 6th Master Drive The IDEJATAPI device configured as Master in the 6th IDE controller failed an ATAPI Incompatible ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in P
57. e CD DVD Removable device Network boot LAN Hard Disk Drive Press Enter to sped the boot device priority sequence Tor the installed hard avels Priority Optical Disk Drive Press Enter to spacily the boot device priority sequence Tor the installed optical dive Priority Removable Devica Press Enter fo spociiy the bool device prioriy sequence Tor removable dives Priority Network Device Press Enter to specify the boot device priority sequence fos available network drives Priority Bootup Num Lock If you set this item to On the keyboard Num Lock key willbe active when On the computer boots up oft Boot Sector Virus W set to Disabled when anything attempts fo access the boot sector or Enabled Protection hard disk partition table there will be no warning message Disabled USB Beep Select whether to allow the BIOS to emit error beeps or display error Enabled Message messages during USB device enumeration Disabled 16 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Advanced Chipset Features mouet Enabled anou Henry Hole Enabled sable Pato AND Cool n Quiet ced Chipset Enabled uta Technology BMN lect 2 7 Yalue ESC sEIt F9 Loed Default Settings F10 Save and Ex AMD Cool n Select whether to enable the AMD Cool N Quiet Technology This Enabled Quiet technology allows a compliant OS t
58. e error symptom in the left column 2 If directed to a check procedure replace the FRU indicated in the check procedure It no check procedure is indicated the fist Action FRU item listed in the right column s the most likely cause NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 65 Processor Processor Fan related Symptoms Processor fan does not fun but power Ensure the system is not Tn power saving mode supply fan runs With the system powered on measure the voltage of the processor fan connector Its reading should be 12Vdc If the reading shows normal but the fan stil does not work then replace the heat sink fan Mainboard Processor test Tailed Processor _ Mainboard NOTE Normally the processor fan should be operative and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems Mainboard and Memory related Symptoms Memory test Talled Memory module Mainboard Incorrect memory size shown or repeated Insert the memory modules in the DIMM sockets propery lduring POST then reboot the system Memory module Mainboard System works but fails to enter power Enter GMOS Setup and load the default settings In Windows Isaving mode when the Power Management systems check settings in Power Management Property of Mode is set to Enabled the Con
59. ear cover by following the procedure described on page 28 2 Remove the screw securing the scaler board cover Black 5600875240 3 Slide the scaler board cover towards the speaker area to disengage the cover tabs from the main chassis then remove the scaler board caver 4 Disconnect all the cables from the scaler board Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide a 5 Remove the screws securing the scaler board 7 Black qo kgo 3500875240 6 Remove the scaler board A circuit board that is gt 10 cm has been highlighted with a yellow rectangle as shown in the AY stove mage Follow toca regulations fr disposing ts type of circuit boar Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the USB Audio Board 4 Remove the rear cover by following the procedure described on page 28 2 Remove the screw securing the USB audio board cover Black 2600875240 3 Side the USB audio board cover outward to disengage the cover tabs from the main chassis then remove the USBlaudio board caver 4 Disconnect the two cables from the USB audio board Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 33 5 6 Remove the screws securing the USB audio board z Black TO kgrem 8600875 240
60. eral devices from the computer Place the computer on a flat steady surface Remove the side panel as described in page 20 Verity that the processor memory module s and expansion board s are properly seated Verify that all power and data cables are firmly and properly attached to the installed drives Verify that all cable connections inside the system are firmly and properly attached to their appropriate mainboard connectors 9 Verity that all components are Acer qualified and supported 10 Reinstall the side panel 11 Power on the system If the cause of the failure is still can not be determined review the POST messages and BIOS checkpoints during the system startup PxNomee po Checkpoints A checkpoint is either a byte or word value output to I O port 80h The BIOS outputs checkpoints during bootblock and Power On Self Test POST to indicate the task the system is currently executing Checkpoints are very useful in aiding software developers or technicians in debugging problems that occur during the pre boot process Viewing BIOS Checkpoints Viewing all checkpoints generated by the BIOS requires a checkpoint card also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method is limited since it only displays checkpoints that occur after the video
61. es Fill the free area in F000h segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed A4 Tnitialize runtime language module Display boot option popup menu AT Displays the system configuration screen if enabled Initialize the CPU s before boot which includes the programming of the MTRR s A8 Prepare CPU for OS boot including final MTRR values 78 Wait for user input at config display if needed AA Uninstall POST INT1Gh vector and INTOSh vector Deinitializes the ADM module 7B Prepare BBS for Int 19 boot AG End of POST initialization of chipset registers BT Save system context for AGPI 00 Passes control to OS Loader typically INT19h Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 65 DIM Code Checkpoints The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system busses The following table describes the main checkpoints where the DIM module is accessed Tnifalize different buses and perform the following functions Reset Detect and Disable function 0 Static Device Initialization function 1 Boot Output Device Initialization function 2 Function 0 disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Function 1 initializes all static devices tha
62. eshooting 72 media storage 1 memory check size 14 DIMM slots 81 part number 86 remove 46 n2 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide specifications 1 8 troubleshooting 72 microphone jack left 4 right 5 model configurations 95 modem board troubleshooting 74 monitor port 4 mouse part number 91 ODD bezel remove 30 ODD see optical disc drive 1 online support information 110 operating system 2 optical disc drive bracket remove 30 configuration 15 location 4 part number 87 remove 29 specifications 8 troubleshooting 73 OS support 2 part numbers AC power cord 89 accessories 91 Bluetooth cable 88 Bluetooth module 85 graphics card 85 hard disk drive 87 HDD SATA cable 88 heat sink fan 86 inverter board 85 inverter cable 88 keyboard 89 LCD panel 88 light bar cable 88 mainboard 85 memory module 86 microphone cable 88 mouse 91 ODD SATA cable 88 optical disc drive 87 power button assembly 85 power button LED cable 88 power supply unit 89 processor 86 screws 91 speaker cable 88 touchscreen control board 85 TV tuner card 86 USB Bluetooth cable 88 USB audio board cable 88 webcam cable 88 webcam module 85 wireless LAN card 86 WLAN cable 88 PC Health Status menu 20 POST see Power On Self Test 64 power AC power jack 4 ACPI compliance 2 button assembly part number 85 button assembly remove 53 button indicator 3 specifications 2 wake up opti
63. eyboard CHICONY KU 0420 USB 105KS Black Romanian KB USB03 266 Keyboard CHICONY KU 0420 USB 105KS Black Turkish KB USB03 267 Keyboard CHICONY KU 0420 USB 105KS Black UK KB USB03 268 Keyboard CHICONY KU 0420 USB 105KS Black French KB USB03 269 Keyboard CHICONY KU 0420 USB 105KS Black German KB USB03 270 Keyboard CHICONY KU 0420 USB 105KS Black Nordic KB USB03 271 Keyboard CHICONY KU 0420 USB Standard 105KS Black ArabiciEnglish KB USB03 272 AF keyboard Chicony Keyboard CHICONY WUG0570 RF2 4 105KS Black US International with PB logo KB AF403 186 Keyboard CHICONY WUGOS70 RF2 4 105KS Black Spanish with PB logo KB AFS03 187 Keyboard CHICONY WUG0S70 RF2 4 105KS Black Portuguese with PB logo IKB AF403 188 Keyboard CHICONY WUGOS70 RF2 4 105KS Black lalian with PB logo KB AF403 189 Keyboard CHICONY WUG0570 RF2 4 105KS Black Swedish with PB logo KB RF403190 Keyboard CHICONY WUG0S70 RF2 4 105KS Black Dutch lwith PB logo IKB AF403 191 Keyboard CHICONY WUGOS70 RF2 4 105KS Black Swiss G with PB logo KB AF403 192 Keyboard CHICONY WUG0570 RF2 4 105KS Black Belgium with PB logo KB RF403193 aping souas GEST OMLeUO OSES OMLAUO ISEEN OMLSUO OSEEW OMLUO IIP PIECE 801 Keyboard CHICONY WUG0S70 RF2 4 105KS Black KB RF403 194 Icelandic with PB lo
64. f DIMM siot 4 Maximum memory 8 GB using four 2 GB modules Daia rate 1333 MTs Supported capacities 1 or2 GB DIMM type 240 pin DDR3 SO DIMM Supported brands A Data Apacer Kingston Transcend Unifosa Samsung Population rule You can install memory modules in any combination as long as they match the above specifications Hard Disk Drive Controler Integrated in the nVIDIA GeForce 8200 MCP78PV Form factor 35inch 8 5 mm Tnterace SATA ZO Supported capacities 320GB gt Seagate Pharaoh 7200 rpm HGST HDT721032SLA380 7200 rpm WD WD1600AAJS 2217 7200 rpm 500 G8 WD WD5000AAKS 22M9A0 7200 rpm 640GB Seagate STS640625AS 7200 rpm HGST HDT721084SLA360 7200 rpm WD WD8400AAKS 22A7B2 7200 rpm TTE Seagate 5T31000528A5 7200 rpm HGST HDT721010SLA369 7200 rpm WD WD10EADS 22M4B0 5400 rpm WD1001 FALS 22J780 7200 rpm 1518 Seagate STS1S00341AS 7200 rpm WD WD15EADS 22P8B0 5400 rpm Optical Disc Drive double layer drive Controller Integrated in the nVIDIA GeForce 8200 MCP78PV Type DVD Super Multi double layer or Blu ray Disc combo drive option Form factor Slim type Tray height mm 127mm Interface SATA Supported models DVD Super Muli HLDS GTSIN PLDS DS 8A5SH Bluray Disc combo drive gt Panasonic UJT4TALUJ240A HLDS CT2IN 8 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5
65. g reasons The fold value is auto configured or auto detacted The field value is informational only The field is password protected Ese T you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are making selections from a pop up menu closes the pop up without making a selection F To bring up the General Help window The General Help window describes other Setup navigation keys that are not displayed on the legend bar Fa Press to load default system values FIO Press to save changes and close the Setup Uiliy Setup Utility Menus The Setup Utility has twelve menus for configuring the various system functions These include Product Information PC Health Status Standard CMOS Features Frequency Voltage Control Advanced BIOS Features BIOS Security Features Advanced Chipset Features Load Default Settings Integrated Peripherals Save amp Exit Setup Power Management Setup Exit Without Saving NOTES The screenshots used in this section are for illustration only The values displayed may not be the same as those in your computer Inthe descriptive tables following each of the menu screen illustrations settings in boldface are the default and suggested settings Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 13 Product Information ZEL Enter Select 7 Ua lue
66. go Keyboard CHICONY WUGOS70 RF2 4 105KS Black KB AF403 195 Norwegian with PB logo Keyboard CHICONY WUGO570 RF2 4 105KS Black Hebrew KB RF403196 with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black Polish IKB AF403 197 lwith PB logo Keyboard CHICONY WUGOS70 RF2 4 105KS Black KB AF403 198 Slovenian with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black Slovak KB RF403199 with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black KB RF403 200 Russian with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black KB RF403 201 Hungarian with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black Greek KB RF403 202 with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black Danish KB RF403 203 lwith PB logo Keyboard CHICONY WUGOS70 RF2 4 105KS Black Czech KB RF403 204 lwith PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black KB RF403 205 Romanian with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black Turkish KB RF403 206 lwith PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black UK with KB AF403 207 PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black French KB AFS03 208 with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black KB RF403 209 German with PB logo Keyboard CHICONY WUG0570 RF2 4 105KS Black Nordic KB RF403 210 lwith PB logo 601 ping AS LEST OMLBUO OSES OMLAUO LEEN OMLSUO OSEEW OMLSUO 1198 PROBE Pulse with Battery Pack Keyboard dongle Chicony Chicony Dangle Receiver US
67. he previous section 2 Press down the socket lever then move it left to release a Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 3 Rotate the socket lever to the open position CAUTION DO NOT lay the processor on its base to avoid bending or damaging the pins underneath it IMPORTANT When installing a processor Note the golden arrow on the comer to make sure the processor is properly oriented over the socket Moisten a soft cloth with isopropyl alcohol and clean the processor die to remove any thermal grease residue Wipe the die surface several times to make sure that no particles or dust contaminants are evident Allow the alcohol to evaporate before continuing Apply just enough thermal grease to evenly coat the surface of the processor die Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 45 Removing the Memory Modules 1 Remove the wall mount plate by following the procedure described on page 35 2 Open the holding clips securing the memory modules DIMM slots b then remove the memory modules from the Removing the RTC Battery 1 Remove the wall mount plate by following the procedure described on page 35 2 Detach the socket latch from the RTC battery 3 Remove the RTC battery from its socket The RTC battery has been highlighted with a yellow circle in the above image Detach the RTC ad battery and follo
68. ing to detect and configure IDE ATAPI devices in POST Primary Master Drive ATAPI Incompatible The IDEIATAPI device configured as Primary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Drive ATAPI Incompatible The IDEIATAPI device configured as Primary Slave falled an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Master Drive ATAPI Incompatible The IDEIATAPI device configured as Secondary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Slave Drive ATAPI Incompatible The IDEJATAPI device configured as Secondary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 3rd Master Drive ATAPI Incompatible The IDEIATAPI device configured as Master in the 3rd IDE controller falled an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 68 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide id Slave Drive The IDE ATAPI device configured as Slav
69. jack F phone j 2 Q Hine outjack g ea USB ports Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Rear View T Ventilation slois Mounting holes for wall mount option Computer stand 6 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Hardware Specifications Processor AMD Phenom II Processors Series xo Xa Modai 700e 705e 3008 oie Frequency 24 GHz 25 GHz 2 4GHz 25 GHE ot cores 3 a 4 4 T2 cache TSME TSME ZNB ZMB L3 cache EMB EMB 6MB 6MB Package type 45 nm 45 nm 45 nm a5 nm Socket Socket AMS Socket ANG Socket AMS Socket AMS Max TOP 65W ow 65W 65W AMD Athlon II Processors Sores x2 x Eg Modal z5 gJ 25 4050 e008 5056 Frequency 27 GHz 28 GHZ 28 GHz 2aGHe _ 22GHz 23GHe Hot cores 2 2 2 3 z 4 ahe ime 2MB 2V5 T5 M5 2V5 2MB Package ype 45 nm 450m 45 nm Sam a5 0m am Socket Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AM3 Socket AMS Max ToP 65W SW W W aw aw Chipsets System chipset VIDIA GeForce 6200 MGP7EPV TO controler SIO WE 8720 BIOS BIOS chip AMI BIOS Setup unity CMOS Setup Utiity Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Memory Controler Integrated in the AMD processor Number o
70. le from the front bezel None ep 8 Disconnect the light bar cables from the light bars 9 Remove the speakers 54 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 10 Disconnect the capacitive LED board cable 11 Disconnect the webcam cable 12 Remove the screws securing the main chassis Black 86 3AR26 8R0 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 55 13 Push back the plastic snaps securing the LCD assembly to the front bezel Removing the Main Chassis 1 Remove the LCD assembly by following the procedure described on page 54 2 Remove the screws securing the main chassis to the LCD module 7 Black Toig 3500875240 j 56 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 3 Remove the main chassis from the LCD module and lay it down beside the LCD module Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 57 Removing the LCD Cable 4 Remove the main chassis by following the procedure described on page 56 2 Remove the tapes securing the LCD cable a then disconnect the cable from the LCD board b Removing the LCD Board Cover 1 Remove the main chassis by following the procedure described on page 56 2 Remove the screws securing the LCD board cover 3
71. ly Tools Pre disassembly Procedure Disassembly Procedures Removing the Computer Stand Removing the VO Cable Cover Removing the Rubber Feet Removing the Rear Cover Removing the VO Cable Plate Removing the Optical Disc Drive Removing the Scaler Board Removing the USB Audio Board Removing the Wall Mount Plate Removing the TV Tuner Card Removing the Graphics Card Removing the Hard Disk Drive Removing the Inverter Board Removing the Heat Sink Fan HSF Assembly 43 Removing the Processor 44 Removing the Memory Modules 46 Removing the RTC Battery 46 Removing the Mainboard 47 vii Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Table of Contents Removing the Power Supply Unit 49 Removing the Touchscreen Control Board 51 Removing the Bluetooth Module 52 Removing the Power Button Assembly 53 Removing the LCD Assembly 54 Removing the Main Chassis 56 Removing the LCD Cable 58 Removing the LCD Board Cover 58 Removing the Webcam Module 59 Removing the Capacitive LED Board 59 Removing the Light Bars 60 Chapter 4 Troubleshooting rrrrrrrrrrrrrrrernne GL Hardware Diagnostic Procedure 61 System Check Procedures 61 Checkpoints 62 POST Error Indicators 66 BIOS Recovery 77 Clearing CMOS 78 Chapter 5 System Architecture Block Diagram Mainboard Layout Chapter 6 Field Replaceable Unit FRU List Exploded Diagram FRU List Appen
72. n Speed System Fan Speed CPU Core HAV 43 300 45 000 412 00 5VSB VBAT Smart Fan When enabled fan speed will speed up or slow down dependingon Enabled the system temperature Disabled 20 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Frequency Voltage Control Trable Clock to ALL DIRM PCI LEnabledi Help Ttor Spread Spectrum Enabled e Enable Clock to A DIN PCT PCTE Options Disabled Enabled The tove Enter Soloct 7 7 Waluo ESEN Fl Gonoral Holp F9 Load Dofoult Settings F10 Savo and Exit Enable Clock to All When enabled clock signals will be sent to the PCI and memory Enabled DIMMPCI slots regardless of whether the slot is occupied or not Disabled Spread Spectrum When the mainboard s clock generator pulses the extreme values of Enabled the pulses creates EMI electromagnetic interference Set this field Disabled to Enabled to reduce this EMI level This reduces interference problems with other electronics in the area Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jiter can introduce a temporary boost in clock speed causing the overclocked processor to lack up Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 21 BIOS Security Features rity Features Install or Change the Chane Superuisar Pasoword Preoa Enter password U
73. n the super 10 Some Interrupt vectors are infialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled ES Set up floppy controller and data Attempt to read from floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM E Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB EQ or EA Determine information about root directory of recovery media FO Search for pre defined recovery file name in root directory Fi Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery file cluster by cluster F5 Disable Lt cache FA Check the validity ofthe recovery file configuration to the current configuration of the flash par FB Make flash write enabled through chipset and OEM specific method Detect proper flash part Verify that the found flash part size equals the recovery file size Fa The recovery file size does nat equal the found flash part size Fo Erase the flash part FD Program the flash par FF The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at FO00 FFFOn Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 63 POST Code Checkpoints The POST code checkpoints are
74. nabled Devices when an event occurs on an installed PCI Express device Disabled Power On by PCI Enables or disables the system to wake up from a power saving mode Enabled Devices when an event occurs on an installed PCI device Disabled Power On by Enables or disables the system to wake up om a power saving mode Enabled Modem Ring when a modem signal is received network message Disabled Power On by Enables or disables the system to wake up from a power saving mode Enabled Onboard LAN when the onboard LAN controller received a network message Disabled Wake Up by PS2 Enables or disables the system to wake up from a power saving mode Enabled KB Mouse when a PS 2 keyboard or mouse is used Disabled Wake Up by USB Enables or disables the system to wake up from a power saving made Enabled KB Mouse when a USB keyboard or mouse is used Disabled Restore On AC Select the power state when an AC power loss occurs Power Off Power Loss Ott The computer remains off until the power button is pressed Power On Last State Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 19 PC Health Status Help Iten n configuration mode setting 11 051 U 4 960 U ten Teste Enter Select 7M Exit Fl Genoral Hel F3 Load Vofault Settings e and Exit CPU Temperature These items lets you monitor the parameters for critical voltages temperatures and System Temperature fan speeds CPU Fa
75. nal PS 2 keyboard and mouse ports Line in line out and microphone jacks Line in and line out jacks USB ports four eSATA port Ethernet jack RU 45 External display VGA port Serial fo DVI port optional HDMI port PS 2 keyboard and mouse ports Media storage S S inch 25 4 mm 5400 7200 rpm SATA hard disk drive HDD Slim type SATA optical disc drive ODD Card reader gt Sint card reader siot Supports MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC Secure Digital SD xD Picture Card xD Secure Digital High Capacity SDHC Memory Stick MS Memory Stick PRO MS PRO cards CompactFlash Type and Il CF 1 CFI and microdrives Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 1 Cannectviy gt Wired LAN Onboard 10 100 1000 Ethernet support WLAN option Mini Card wireless network adapter 802 11 bigin WPAN option Bluetooth 2 1 EDR Enhanced Data Rate Integrated 2 0 MP webcam Power supply 220 W power supply unit with PFC or non PFC option power factor correction Operating system support gt Microsoft Windows 7 Home Premium x64 x86 Home Basic x86 FreeDOS Linux LL95 Antivirus sofware Norton Internet Security Security BIOS based user and supervisor passwords Kensington lock Power management ACPI2 0 compliant Physical Specifications System dimension W xH x D 107 445 x 560 mm
76. ntbezei Wisron Wistron PB Bezel PAIO1021 for 21 5 w i HX093J chassis _ PAIO1021 PZ11900196 Wistron PB Bezel PAIO1023 for 23 w i HXO93I chassis PAIO1023 PZ11900195 Main chassis Wistron _ Wistron LY Chassis xSFF HX0831 for AIO Hxosar H5 13100 139 GAIO_PAIO_1023 Bezel Wistron LY Chassis xSFF HX093J for AIO ROSSI HS 18100 140 GAIO_PAIO_1021 Bezel eat sink fan CM GM Gooler LGA775 AIO DL5 8KDSA RT GP wi pure al Hi10800 075 25mm w i 9225 fan for DTX AIO 65W Processor AMD Phenomil 9106 AM3 2 66 4x512K 4000 940 65WC S _ HDBI0EOCK4DGM KG PE202 510 Quad Core Phenomil x 4 900e 2 4GHz 6M total cache 65W Deneb HDSO0EOOKADGT IKGPEZ02 800 PHNMIIg006 Phenomil x 3 705e 2 5GHz 7 5M total cache 66W Heka HD705EOOKSDGI KG PERO2 705 PHNMII705e Phenomil x 3 700e 2 4GHz 7 5M total cache 65W Heka _ HD700EOCKSDGI IKC PE202 700 PHNMII7008 Athionll 610e AMS 2 4G 4x512K 4000 940 45W C 3 Quad ADSI0EHDK42GM KG AMZ02 610 Core AMD Athlon Il x4 605e 2 36 512KB x4 45W ADSOSEHDKA2GI IKG AE202 605 Athlon 1x4 600e 2 2GHz 2M L2 cache 45W Propus ADSOOEHDKAZGI IKG AE202 600 ATHIIX46006 Athionll 410e AM34 2 5G 3x512K 4000 940 45W C 3 Triple AD410EHDK32GM KC AM202 410 Core Ainon 11x3 405e 2 3GHz 1 5M L2 cache 45W Rana AD405EHDK32G1 KC AE202405 ATHIIX3405e Athionll 255 AMG 2x1M 4000 940 65W C 2 31G Dual ADX2550CK23GM KC AM202 255 eot eping BANAS LIEST OMLBUO OSES OMLBUO LEEN OMLAUO OSEE OMLSUO 198 PHEA
77. o M3351 oneTwo L5350 oneTwo L5351 Service Guide aC Mid POST initialization of chipset registers 40 Detect different devices Parallel ports serial ports and coprocessor in CPU etc successfully installed in the system and update the BDA EBDA etc 50 Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 52 Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 60 Initializes Num Lock status and programs the KBD typematic rate 75 Initialize Int 18 and prepare for IPL detection 78 Initializes IPL devices controlled by BIOS and option ROMS 7A Initializes remaining option ROMs 7 Generate and write contents of ESCD in NVRam 4 Log errors encountered during POST 85 Display errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested Check boot password if Installed ac Late POST initialization of chipset registers 3E Program the peripheral parameters Enable Disable NMI as selected 30 Late POST initialization of system management interrupt A0 Check boot password i installed a Clean up work needed before booting to OS A2 Takes care of runtime Image preparation for different BIOS modul
78. o dynamically adjust the system Disabled voltage and core frequency for reduced heat and noise emission ANDY Select whether fo enable the AMD V Technology This technology Enabled allows a single platform to run muttiple operating systems in Disabled independent partitions Memory Hole When enabled some or all of the memory between the 2 GB and Enabled Remapping 4 GB limits to addresses above 4 GB This is a workaround for the Disabled PCI hole or PCI memory hole which is a limitation of 32 bit hardware and 32 bit operating systems that causes a computer to appear to have less memory available than is physically installed Note This feature is useful for systems running on 64 bit OS and those 32 bit systems that support the Physical Address Extension method Hybrid SU Select whether to enable the Hybrid SLI technology when a nVIDIA Enabled graphics card is installed Hybrid SLI increases graphics Disabled performance with GeForce Boost and provides intelligent power management with HybridPower Primary Video When a graphics card is installed you have the option to select Auto which graphics controller to activate PCIE Note When this field is set to Auto the graphics controller priority Onboard sequence is PCIE Onboard then PCI Pcl UMA Frame Bufer When a graphics card is installed you can select how the system Auto Sze video memory frame butter is allotted 32MB 64 MB 128 MB 256 MB Current UMA Size
79. o high intensity Video adapter card Missing broken or incorrect characters Mainboard Display changing colors Monitor signal connection cable Video adapter card Mainboard 7 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Printer related Symptoms Printing failed Ensure the printer driver s properly installed Refer to the printer service manual Printer Printer cable Mainboard Printer problems Refer to the service manual for the printer Keyboard related Symptoms Some or all Keys on keyboard do not work Keyboard Power Supply related Symptoms Pressing the power button does not turn off Ithe system Only unplugging the power lcord from electrical outlet can turn off the Isystem Ensure the Soft off by PWR BTTN in CMOS Setup under Power Management is not set to Instant off Power switch cable assembly Pressing the power button does not turn on Ithe system Power switch cable assembly Executing software shutdown from Windows98 Start menu does not turn off the lsystem Only pressing power button can lurn off the system Enter CMOS Setup and load the default settings Reload software from Recovery CD No system power or power supply fan is Inot running Power supply Mainboard Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Beep Co
80. oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide T5 OMIT HDMI port g KBMSGONNT Loft PSI2 mouse port Right PS 2 keyboard port 7 PWAT pin ATX power connector g H Processor socket 13 VIDIA GeForce 8200 MCP78PV chipset 20 GPUFANT Heal sink fan cable connector z DIMMT DDR3 siot 1 22 DINMZ DDR3 siot 2 23 DIMMS DDR3 siot 3 2 DIMME DDR3 siot 4 25 PWR 24 pin ATX power connector 25 BTI ATC battery a7 A SIO ITE 8720 controller 23 SATAS ODD SATA cable connector EJ BZ Internal buzzer EJ SATNI HDD SATA cable connector Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 82 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Field Replaceable Unit FRU List This chapter gives you the FRU Field Replaceable Unit isting of the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L351 computer global configurations Refer to this lst when ordering for repair parts or for RMA Return Merchandise Authorization IMPORTANT Part number changes will not be noted in this printed Service Guide The part numbers listed in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS You MUST use the local FRU list provided by your regional office to order FRU paris for repair and service of customer machines Make sure that you are using the most up to d
81. ons 19 power management configure 19 specifications 2 power supply unit 24 pin ATX connector 81 4 pin ATX connector 81 part number 89 remove 49 supported models 10 troubleshooting 75 Power On Self Test beep codes 76 checkpoints 64 error messages 66 processor check type speed 14 part number 86 remove 44 socket 81 specifications 7 troubleshooting 72 Product Information menu 14 PS 2 keyboard port 4 PS 2 mouse port 4 PSU see power supply unit 49 rear cover remove 28 Return Merchandise Authorization 83 RMA see Return Merchandise Authorization 83 RTC battery BIOS error 11 location 81 remove 46 RTC clock ATC battery 81 troubleshooting 74 rubber feet remove 27 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 113 Save amp Exit Setup menu 24 scaler board remove 31 security features 2 sepakers location 3 serial to DVI port cable remove 47 location 4 soeakers cable part number 88 software specifications operating system 2 speakers remove 54 specifications antivirus 2 audio 9 BIOS 7 Bluetooth 9 display 9 10 Ethernet controller 9 hard disk drive 8 memory 8 optical disc drive 8 power supply unit 10 processor 7 system chipsets 7 webcam 9 WLAN controller 9 Standard CMOS Features menu 15 supervisor password 22 system architecture 79 system chipset 1 system chipsets 7 system date 15 system dimensions 2 system passwords change 23
82. re the hardware If the values and the actual hardware do not agree POST generates an error message You must run this utility to change the hardware settings from the default or current configuration IMPORTANT if you repeatedly receive Run Setup messages the ATC battery located on the mainboard 8T1 may be defective In this case the system cannot retain configuration values in CMOS Replace the RTC battery with a new one NOTE For ease of reading CMOS Setup Utility will be simply referred to as Setup or Setup Utility in this Service Guide Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 1 Accessing the Setup Utility 4 Tum on the computer If the computer is already turned on save your data and close all open applications then restart the computer 2 During POST press Delete It you fail to press Delete before POST is completed you will need to restart the computer duct Information gt PE health Statu Standard CHOS Features gt Freguency Voltaye Control Advanced BIOS Feature gt BIOS Security Features Advanced Chipset Features Load Default Settings Integrated Peripherals Seve A Exit Setup gt Fouer Managenent Exit Usthout Saving Tiaa Movo a f alue Fl General Help J Loed Default Settings F10 Display System Information Use the Up Down Left Right arrow keys to move between the menu options then press Enter to execute that option Some op
83. rol is given to it BIOS now executes out of RAM D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery s forced Main BIOS checksum is tested If BIOS recovery is necessary control lows to checkpoint E0 See the Boot Block Recovery Code Checkpoints section for more Information D7 Restore CPUID value back into register The Bootblock Runtime interface module Is moved to system memory and control is given to it Determine whether to execute serial flash D8 The Runtime module is uncompressed into memory CPUID information is stored in memory De Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM DA Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKemnel See the POST Code Checkpoints section for more information Boot Block Recovery Code Checkpoints The boot black recovery cade gets control when the BIOS determines that a BIOS recovery is required because the user has forced the update or the BIOS checksum is corrupt Refer to BIOS Recovery section on page 77 for more information The following table describes the type of checkpoints that may occur during the boot block recovery portion of the BIOS E0 Tnitalize the floppy controller i
84. ry Master could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Hard Disk Error The IDEVATAPI device configured as Primary Slave could not be properly inlialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Master Hard Disk Error The IDE ATAPI device configured as Secondary Master could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Slave Hard Disk Error The IDEJATAPI device configured as Secondary Slave could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 3rd Master Hard Disk Error The IDEIATAPI device configured as Master in the 3rd IDE controller could nat be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST rd Slave Hard Disk Error The IDEVATAPI device configured as Slave in the 3rd IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST ath Master Hard Disk Error The
85. ser Fessuord im ter Temor Enter Select 47 1 Yale ESC Exit F3iLoad Dofault Settings FIG Save and Prit Supervisor Password Displays the supervisor password status When set to Installed his Installed password will allow the user to access and change all settings inthe Not Installed Setup Utility User Password Displays the user password status Only the following menus will be accessible when this password is set as Installed System Date and System Time Exit Without Saving Change Supervisor Press Enter to change the supervisor password Password Change User Press Enter to change the user password Password Note the following before you define a system password The maximum length of password contain 8 alphanumeric characters The folowing keys are valid AZ az case insensive 08 I oh Special Keypad characters 0 9 When you are prompted to enter a password you have three tries betore the system halts Do not forget your password If you forget your password you may have to retum your computer to your dealer to reset it 22 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide To set a system password NOTE You need to set a supervisor password first before setting the user password 1 Select Change Supervisor Password or Change User Password then press Enter The password box appears 2 Type a password then press Enter IM
86. surface with the rear cover facing upward 5 Reinstall the rear cover by following the procedure described on page 28 6 Remove the wall mount plate by following the procedure described on page 35 7 Remove the graphics card by following the procedure described on page 37 8 Remove the hard drive by following the procedure described on page 40 9 It necessary remove any other assemblies or cables that prevent access to the CMOS clear jumper 10 Locate the JBIOSt jumper on the mainboard 41 Remove the jumper block and set it over the 2 3 pins for 20 to 30 seconds 12 Return the jumper block to its default 1 2 position 13 Reinstall the hard drive graphics card and the wall mount plate 14 Reinstall any any other assemblies or cables that have previously been removed 15 Reinstall the rear cover and the computer stand 16 Connect the AC power cord to the system 17 Press the power button to tum on the computer 18 During POST press Delete to access the Setup Utility 19 Press F9 to load the system default values 20 Press F10 to save the changes you made and close the Setup Utility 78 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide System Architecture This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3350 aneTwo M3351 oneTwo L5350 oneTwo L5351 computer Procedure for using the G116 hardware gap to clear the BIOS
87. t components vary in size During the disassembly process group the screws with their corresponding components to avoid mismatches when putting back the components Pre disassembly Procedure Before proceeding with the disassembly procedure perform the steps listed below 1 Make sure that the optical disc drive and the card reader slot are empty Tum off the power to the computer and all peripherals Unplug the power cord from the computer Unplug the network cable and all connected peripheral devices from the computer Place the computer on a flat steady surface with the rear cover facing upward Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 25 Disassembly Procedures Removing the Computer Stand 1 Perform the Pre disassembly Procedure on page 26 2 Use a flat screwdriver to pry off the plastic shell covering the computer stand screws a g Black 40 45 giem 36 00N85 266 j 4 Remove the computer stand 2 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the I O Cable Cover 1 Use a flat screwdriver to pry off the IO cable cover 2 Remove the I O cable cover Removing the Rubber Feet 1 Perform the Pre disassembly Procedure on page 25 2 Use a flat screwdriver to pry off the rubber feet from the computer base Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Servi
88. t include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Function 2 searches for and initializes any PnP PCI or AGP video devices 38 Tnilalize different buses and perform the following functions Boot Input Device Initialization function 3 IPL Device Initialization function 4 General Device Initialization function 5 Function 3 searches for and configures PCI input devices and detects if system has standard keyboard controller Function 4 searches for and configures all PnP and PCI boot devices Function 5 configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices POST Error Indicators When a system error is detected during POST Power On Self Text the Setup utility will switch to diagnostic mode and will either Displays a POST error message or Emits a series of beep codes POST Error Messages POST error messages tell users what failure the system has detected Some error messages could be related to a hardware device Others may indicate a problem with a device configuration In some cases an error message may include recommendations for troubleshooting or require that you press the Enter key to display recommendations Follow the instructions on the screen It is recommended that you correct the error before proceeding even if the
89. ted for both the Home Basic and Home Premium editions of Microsoft s Windows Vista operating system Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Vista Compatibility Test Report released by the Acer Mobile System Testing Department Access Point Air Station Wireless NFINITI Model Num WZR G144N Buffalo 802 11n gib Buffalo Air Station NFINITI ModeNum WZR2 G300N Buffalo 802 11n ghb Bluetooth Access Bluetooth Access Point ModeNum BT300 X Bridge Point Bluetooth Devices Bluetooth Stereo Headset ModeNum HT820 Motorola Bluetooth Mouse ModeNum 097855020512 Logitech Motorola Bluetooth Wireless Headset H300 Motorola Sony Ericsson Stereo Bluetooth Headset HBH DS970 Sony External LCD P243W 24 inch LOD Monitor Acer P244W 24 inch LOD Monitor Acer SP2208WFP 22 inch LOD Monitor Dell UltraSharp 3008WFP 30 inch LOD Monitor Dell 2407FPW 24 inch LOD Monitor Dell UltraSharp E2408WFP 24 inch Widescreen HDMI Dell Earphone Hawk Stereo Headset 933 Hawk Microphone Projector 3300MP Projector Dell SIM Card FarEasTone 3G SIM Card FarEasTone Chunghwa Telecom 3G SIM Card Chunghwa Telecom W W37G HDMI Westinghouse TC 37MPK VGATHDM Panasonic USB 3G Card
90. the largest set of checkpoints during the BIOS preboot process The folowing table describes the type of checkpoints that may occur during the POST portion of the BIOS 03 Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area initialized CMOS as mentioned in the Kernel Variable wCMOSFlags 4 Check CMOS diagnostic byte to determine if battery power Is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area Ifthe CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initializes data variables that are based on CMOS setup questions Initializes both the 8259 compatible PICs in the system 05 Initializes the interrupt controling hardware generally PIC and interrupt vector table 06 Do R W test to GH 2 count reg Initialize CH O as system timer Install the POSTINTIGh handler Enable IRQ 0 in PIC for system timer interrupt Traps INT1Ch vector to POSTINT1 ChHandlerBlack 08 Tnitializes the CPU The BAT test is being done on KBC Program the Keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 OA Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse oC Detects the presence of Keyboard in KBG port 0E Testing and initialization of different Input
91. the system All But Keyboard No Errors BIOS will ignore any errors detected during POST All but Keyboard If a keyboard error is detected BIOS will pause the system Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 15 Advanced BIOS Features Advanced BIOS Features k Boot Imah Quict Boot lenab led Tot Doot Device Dard Diak 4M UDC UL 2d Doot Device CO DUD 6M HL DT ST1 Qed Foot Device U3D Genertc Compacd boating This vill Ath Boot Device ren decrease the tine gt Hard Bisk Drive Priority Lress Enter modod to boat the gt Optical Diak Drive Priority Pross Enter austen gt Rescvable Device Priority Press Enter gt Network Device Priority Press Enter foatup Mun Lack ant Woot Sector Virus Protection Disabled USB Beep Message Disabled Entar Select EEI Help FD Lood Default Settings md Exit Quick Boot When enabled the system staris up more quickly be elimination some of Enabled the POST routines Disabled Quiet Boot When enabled BIOS will show a tull screen logo when booting if Enabled disabled BIOS will show the diagnostic POST screen when booting Disabled Tsiendiaralath Displays the device assigned to the specified boot sequence Tha Setup Utility attempis Boot Device to boot the operating system in this order By default the computer searches for boot devices in the following order Hard disk Optical driv
92. tions lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a lead to submenus that enable you to change the values for the option Use he Up Down Left Right arrow keys to scroll through the items in the submenu 12 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Navigating through the Setup Utility Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Setup Lltility The table below lists these legend keys and their respective functions Up DowniLety Move the cursor to the menulfield you want The currently selected field willbe highlighted Right arrow keys Enter To open the page for the currently selected menu submenu To apply a field value PgUp and PgDn Move the cursor to the previous and next page of a multipage menu Home Move the cursor to the first page of a multipage menu End Move the cursor to the last page of a mulipage menu Fand To select a value for the currently selected field only i it is user configurable Press these keys repeatedly to display all possible entries A parameter that is enclosed in square brackets is user configurable Grayed out parameters are not user configurable for one ofthe followin
93. trol Panel Reload software from Recovery CD Blinking cursor only system does not work IDE drive connection cables IDE disk drives See Undetermined Problems l Mainboard NOTE Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems 72 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Hard Disk Drive related Symptoms Hard disk drive test failed Enter CMOS Setup and load the default settings Hard disk drive cable Hard disk drive Mainboard Hard disk drive cannot format completely Enter CMOS Setup and load the default settings Hard disk drive cable Hard disk drive Mainboard Hard disk drive has write error Enter GMOS Setup and load the default settings Hard disk drive Hard disk drive LED fails to light but system operates normally With the system power on measure the voltage of the HDD LED connector HDD LED cable NOTE Make sure the hard disk drive is configured correctly in CMOS Setup and that cable jumper are set correctly before diagnosing any hard disk drive problems If only one drive is installed please make sure the drive is connected to master connector or the drive is set to master Optical Disc Drive related Symptoms CDIDVD ROM drive LED doesnt come on lbut works normally Enter CMOS Setup and load the default settings
94. ved If the problem does not recur reconnect the removed devices one at a time until you find the failed FRU If the problem persists replace the mainboard and then LCD assembly one at a time Do not replace a non defective FRU 76 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide BIOS Recovery When you boot up the computer and you hear one long beep followed by a shorter one the system BIOS is damaged This maybe cause by an interruption during a BIOS flash procedure e g a power outage or a corrupted BIOS code which will cause the system to go into an unbootable state You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code Note the following when restoring the BIOS settings Make sure the computer is connected to a UPS unit during the BIOS recovery process The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows Vista OS Creating the BIOS Crisis Recovery Disk 1 Prepare a removable USB storage device with a capacity size greater than 10 MB Note that all data on the USB storage device will be cleared during the creation of the crisis disk 2 Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port Copy the target BIOS ROM file to the USB storage device and rename it as amiboot rom Unplug the US
95. vered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed service guide For AUTHORIZED SERVICE PROVIDERS your office may have a DIFFERENT part number code to those given in the FRU list of this printed service guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide v Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Table of Contents Chapter 1 Features and Specifications System Features Physical Specifications System Tour Front View Left View Right View Rear View Hardware Specifications Processor Chipsets BIOS Memory Hard Disk Drive Optical Disc Drive Ethemet Wireless LAN Bluetooth Audio Webcam LCD Panel Power Supply Unit Chapter 2 System Uti CMOS Setup Utility n Accessing the Setup Utility 12 Navigating through the Setup Utility 13 Setup Utility Menus 13 Chapter 3 System Disassembly Disassemb
96. w local regulations for disposing it 46 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Removing the Mainboard 1 PN OR a ED Remove the TV tuner card by following the procedure described on page 36 Remove the graphics card by following the procedure described on page 37 Remove the hard drive by following the procedure described on page 40 Remove the HSF assembly by following the procedure described on page 43 Remove the processor by following the procedure described on page 44 Remove the memory modules by following the procedure described on page 46 Remove the RTC battery by following the procedure described on the previous section Remove the hex screws securing the serial to DVI cable z Siver a5 gre 35 80536 7F2 j Detach the serial to DVI cable from the I O port panel bracket Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 47 10 Disconnect all cables from the upper edge area of the mainboard 11 Disconnect the 4 pin and 20 pin ATX power cables from their mainboard connectors a Press the top portion of the cable s retaining latch b Pull the cable straight up from its connector Black Foken 8500875240 j Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 13 Remove the mainboard A circuit board that is gt 10 cm has been highlighted
97. ware failed to pass the Refresh Retrace Test Interrupt Controller BIOS POST could not initialize the Master Interrupt Controller This may indicate a problem with system hardware Interrupt Controller 2 BIOS POST could not initialize the Slave Interrupt Controller This may indicate a problem with system hardware 70 Packard Bell aneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide cmos CMOS Date Time Not Set The CMOS dale andlor ime are Invalid This error can be resolved by readjusting the system time in AMIBIOS Setup CMOS Battery Low CMOS battery is low This message usually indicates that the CMOS battery needs to be replaced It could also appear when the user intentionally discharges the CMOS battery GMOS Settings CMOS settings are Invalid This error can be resolved by using AMIBIOS Setup Wrong GMOS Checksum CMOS contents failed the Checksum check Indicates that the CMOS data has Bad been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup Miscellaneous KBC BAT Test Taled Keyboard controller BAT test falled This may Indicate a problem with Keyboard controller initialization Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is initialized PS 2
98. wo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide 4 56 ping S LEST OML2UO OSES OMIBUO LEEN OMLSUO OSEEW OMLSUO 1198 PREA Packard Bell oneTwo M3351 oneTwo L5351 Model Configuration Common features Project name gGreenwood Mainboard Greenwood WNMCP78PV_1394 N LOGO N _Eup Y DIMMt U2GBII3 Card reader Yes aping souas G25 oMLeuO OEST OMLeUO IGESI OMLAUO OSEEW OMLUO IPH PILYE 96 is eping eames LIEST OMLBUO OSES OMLALO LEEN OMLAUO OSEE OMLSUO lB PREA aping soles Leg omLeuO OSES7 OMLeUO IGES OMLBUO OSEEW OMLUO IPH PILYE 86 Packard Bell oneTwo M3350 oneTwo M3351 oneTwo L5350 oneTwo L5351 Service Guide Test Compatible Components This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions are tes

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