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Gateway FX542X Personal Computer User Manual

1. SS __ fmm Microphone jack ee adphone Front speaker jack Ethernet network jacks H i ous ports PS 2 mouse port a IEEE 1394 port E PS 2 keyboard port Expansion slot cover thumbscrew Video card number and type vary Telephone jack optional T Modem jack optional Component Icon Description Cover release lever Lift this lever to open the computer cover Case cover Remove this screw before opening the case thumbscrew Cable lock slot Attach a cable lock to this slot then attach the cable to a solid object like a desk or table to prevent your computer from being stolen Component Surround left right jack black Audio in Line in jack blue OR Side speaker jack Ethernet network jack PS 2 mouse port Expansion slot cover thumbscrew Telephone jack optional Power connector Center subwoofer jack orange S PDIF output jack optional Microphone jack pink Icon RNY 3 gt wk G www gateway com Description Plug your rear right and left speakers into this jack This jack is disabled when an audio expansion card is installed For more information see Configuring the audio jacks on page 33 This jack is user configurable for one of the following Stereo in Plug an external audio input source such as a stereo into this jack so you can record sound on your computer Default Stereo out Plug your side left and right sp
2. o Gateway Recovery Managernert _ oo i o Oera 2 To create recovery discs for the hard drive s entire original contents including Windows Vista and all factory loaded software and drivers click Create factory default disc OR To create recovery discs for only the factory loaded software and drivers click Create driver and application backup disc Va Important We recommend that you create each type of recovery disc as soon as possible 119 CHAPTER 7 Troubleshooting The Create Backup Disc dialog box opens aes Crest Bachap Ones Bes samte ae cay ta tay hee OS arewan This dialog box tells you the number of blank recordable discs you will need to complete the recovery discs Make sure that you have the required number of identical blank discs ready before continuing 3 Insert a blank disc into the drive indicated in the Burn to list then click Next The first disc begins recording and you can watch its progress on the screen Cen ome be a 4 Create Bactup Diac When the disc finishes recording the drive ejects it A Remove the disc from the drive and mark it with a permanent marker Va Important Write a unique descriptive label on each disc such as Windows Recovery Disc 1 of 2 or Apps Drivers Recovery disc 5 If multiple discs are required insert a new disc when prompted then click OK Continue recording discs unt
3. 72 10 11 12 13 14 15 16 www gateway com Pry the battery out of the socket Caution Make sure that you do not damage any nearby components while prying the battery out of its socket Make sure that the positive side of the new battery is Facing up then press the battery into the socket until it snaps into place Return your computer to its upright position Replace the side panel by following the instructions in Replacing the side panel on page 50 Reconnect all external cables and the power cord Turn on your computer Open the BIOS Setup utility In the BIOS Setup utility restore any settings that you wrote down in 3 Save all your settings and exit the BIOS Setup utility Replacing the system board 2 Tools You need a Phillips screwdriver to replace the system board gt To replace the system board 1 2 Remove the side panel by following the instructions in Removing the side panel on page 47 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface Disconnect any cables that are attached to any expansion cards noting their locations and orientation You will reconnect the cables after you install the cards on the new board Remove the expansion cards by following the instructions in Adding or replacing an expansion card on page 69 You can slightly seesaw a card end
4. Stereo out Plug your front left and right speakers into this jack This jack is disabled when an audio expansion card is installed For more information see Configuring the audio jacks on page 33 Plug USB Universal Serial Bus devices such as a USB printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 34 Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into this 6 pin IEEE 1394 port For more information see Installing a printer scanner or other device on page 34 Plug a PS 2 keyboard into this port Plug a monitor into a port on this card If the card is a high performance video card the expansion slot opening above the card may be occupied by the card s ventilation fan Plug a modem cable into this jack For more information see Connecting a dial up modem on page 17 www gateway com Video card ports Ol sssseces Sr brrtiteed S Video out jack DVI ports IF your computer came with high end video cards installed number and type may vary you can connect multiple monitors for a multi screen panel array or you can enable the SLI connection between the two cards so that both cards work as a single card delivering ultra high frame rates for your single gaming monitor For more information on configuring your cards see Setting up dual video cards o
5. Caution Continuing the process will erase all files on your hard drive 4A Click OK The recovery process begins by restarting your computer then continues by copying files to your hard drive This process may take a while but a Gateway Recovery Management screen shows you its progress When the recovery has finished a dialog box prompts you to restart your computer 5 Click OK Your computer restarts 6 Follow the on screen prompts for first time system setup a 124 www gateway com Recovering from the hard drive during startup gt To reinstall Windows Vista and all pre installed software and drivers 1 2 Turn on your computer then press ALT F10 during startup Gateway Recovery Management opens Click Restore system from factory default Caution Continuing the process will erase all files on your hard drive Click Next to continue Your hard drive s original factory loaded contents are recovered This process will take several minutes a Recovering from your recovery discs gt To reinstall Windows Vista and all pre installed software and drivers 1 Turn on your computer insert the first system recovery disc into your optical disc drive then restart your computer Caution Continuing the process will erase all files on your hard drive During startup press F10 to open the boot menu The boot menu is where you can select which device to start from such as the hard dr
6. 110 www gateway com Keyboard The keyboard does not work e Make sure that the keyboard cable is plugged in correctly e Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys e Try a keyboard that you know works to make sure that the keyboard port works Liquid spilled in the keyboard e Turn off your computer and unplug the keyboard Wipe off the keyboard turn the keyboard upside down to drain any remaining liquid then blow the inside dry with a can of compressed air Let the keyboard dry for several hours before using it again If the keyboard does not work after it dries you may need to replace it Files You get an Insufficient disk space error message e Delete unnecessary files from the hard drive using Disk Cleanup For instructions see Deleting unnecessary files on page 59 CEE For more information about file management click Start then click Help and Support Type file management in the Search Help box then press ENTER e Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Caution All deleted files will be lost when you empty the Recycle Bin e Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive 111 CHAPTER 7 Troubleshooting A file was accidentally
7. 2 Loosen the thumbscrew on the expansion card cover n Se EET 69 CHAPTER 5 Upgrading Your Computer 3 Open the expansion card cover n gen Saag 4 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 5 Ifyou are replacing a card disconnect any cables that are attached to the card noting their locations and orientation You may have to reconnect the cables after you install the new card Graphics card power cables SLI bridge cable high end cards only 70 6 10 11 www gateway com Remove the old expansion card if necessary You can slightly seesaw the card end to end to loosen it but do not bend the card sideways To remove a card such as a video card from the PCI Express slot press the card release lever before trying to remove the card Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card Install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways Refer to the following illustration for help PCI PClex 16 PCI PClex 16 PCI Reconnect the expansion card cables if any using your notes from Step 5 or if you are adding a new card follow the manufacturers instructions Tighten the thumb
8. m z Te p pm oe m 0 N asee umep Ga e 8 Click Enable SLI technology recommended then click Apply If the Applications Shutdown Required message box opens click Yes A message appears on the screen notifying you that SLI is enabled E Setting up multiple monitors If your computer came with a high end graphics card installed number and type may vary you can connect multiple monitors for a multi screen panel array To set up multiple monitors see the Customizing Windows chapter in your online User Guide 38 www gateway com Setting up RAID About RAID RAID Redundant Array of Inexpensive Independent Disks lets your computer use multiple hard drives more efficiently Your computer supports RAID 0 RAID 1 RAID 5 and RAID 10 RAID 0 for performance RAID 0 lets your computer see multiple hard drives as a single drive This type of RAID can increase file access speeds which is important if you work with video editing sound editing and high performance games RAID 0 is also an affordable way to increase your total file storage capacity How it increases performance The more drives you have in your RAID 0 array the faster the potential drive reading performance All hard drives have limitations on how fast they can read and write files If half a file is stored on one RAID 0 drive and the other half on another RAID 0 drive each drive only has to read half of the file So
9. 23 24 www gateway com Reconnect the expansion card cables using your notes from Step 3 Install the fan cover by following the directions in Replacing the heat sink and processor on page 65 Return your computer to its upright position Replace the side panel by following the instructions in Replacing the side panel on page 50 E 79 80 CHAPTER 5 Upgrading Your Computer 6 Maintaining Your Computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Updating Windows Using BigFix Managing hard drive space Scheduling maintenance tasks Moving from your old computer CHAPTER 6 Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule Maintenance task Weekly Monthly When needed Check for viruses X X X x lt Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive x lt XxX X X X X X X Back up files X X X Clean computer case and peripheral devices 82 www gateway com Caring for your computer To extend the life of your computer Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your computer we recommend that you put it in the original packaging materials Keep your computer away f
10. on page 50 E Replacing the I O board B Tools You need a Phillips screwdriver to replace the I O board gt To replace the front I O board 1 Remove the side panel by following the instructions in Removing the side panel on page 47 2 Remove the front bezel by following the instructions in Removing the front bezel on page 49 67 CHAPTER 5 Upgrading Your Computer 3 Remove the screw that secures the front I O assembly to the computer then remove the I O assembly Screw 4 Remove the screw that secures the front 1 0 panel board to the computer then remove the I O panel board by pushing it toward the back of the computer 5 Disconnect the cable from the old I O panel board and connect it to the new I O panel board 6 Insert the new I O panel board into the computer then replace the screw 7 Place the front I O assembly onto the computer then replace the screw 8 Replace the front bezel by following the instructions in Replacing the front bezel on page 50 then replace the side panel by following the instructions in Replacing the side panel on page 50 m 68 www gateway com Adding or replacing an expansion card gt To add or replace an expansion card 1 Remove the side panel by following the instructions in Removing the side panel on page 47 Vv Important Your computer hardware options and port locations may vary from the illustrations below
11. The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system If you ever reinstall Windows from the installation DVD you will need to enter these numbers to activate Windows Windows Vista Herndiec wiDVDPs OEMAct 1 e4055 wD 5 uminn mina in i CHAPTER 1 About This Reference 2 Checking Out Your Computer e Front e Back Front Component Optical disc drive Additional drive bay Memory card reader optional CHAPTER 2 Checking Out Your Computer Icon Optical disc drive Additional drive bay Memory card reader and USB port optional Power button power indicator Hard drive indicator EEE 1394 ports USB ports Headphone jack Microphone jack Description Use this drive to listen to audio CDs install games and programs watch DVDs and store large Files onto recordable discs depending on drive type This drive may be a CD recordable CD DVD recordable DVD or Blu ray drive For more information about your drive see Identifying optical drive types on page 27 Install any 5 25 inch device into this bay such as an additional optical drive a removable hard drive or a system monitor display Insert a memory card from a digital camera MP3 player PDA cellular telephone or other devices into the memory card reader For more information see Using the memory card reader
12. Your ISP may be having connection problems Contact your ISP technical support to determine whether the Internet outage is widespread a problem they are trying to solve CEE For more information about troubleshooting Internet connections click Start then click Help and Support Type troubleshooting connections in the Search Help box then press ENTER You see an Unable to locate host message and are unable to browse the Internet You may have typed the URL Web address incorrectly Check the URL then enter it again or try a different URL Your Web browser may be experiencing problems Close your Web browser then restart it IF that does not allow you to connect restart your computer The problem may be with your network not the Internet itself Check your network cables and network devices such as switches routers and hubs Your ISP may be having connection problems Contact your ISP technical support to determine whether the Internet outage is widespread a problem they are trying to solve www gateway com People are sending you e mails but you have not received them Click the Receive or Send and Receive button in your e mail program This checks your mail server for incoming e mail Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support E mails you send are returned as undeliverable Check the spelling of the e mail
13. on page 30 Component Power button power indicator Hard drive indicator IEEE 1394 ports USB ports Headphone jack Microphone jack Icon FireWire lt lt P ka www gateway com Description Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The power indicator lights when the computer is turned on Lights when the hard drive is active Plug IEEE 1394 also known as Firewire devices such as a digital camcorder into these 6 pin IEEE 1394 ports For more information see Installing a printer scanner or other device on page 34 Plug USB Universal Serial Bus devices such as a USB external drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other device on page 34 Plug powered analog front speakers an external amplifier or headphones into this jack This jack is color coded green Plug a microphone into this jack This jack is color coded pink CHAPTER 2 Checking Out Your Computer Back y Important Your computer s hardware options and port locations may vary from this illustration Cover release lever Power connector Case cover thumbscrew Cable lock slot A stor Subwoofer jack Surround left right jack ot smr optical audio jack Audio in side speaker jack
14. then click Help and Support Type checking for disk errors in the Search Help box then press ENTER Memory pJ Help For more information about troubleshooting memory errors click Start then click Help and Support Type memory error in the Search Help box then press ENTER You see a Memory error message e Run the Memory Diagnostic Tool Click Start type Memory Diagnostic Tool then press ENTER Click Restart now and check for problems Your computer restarts and runs the memory diagnostics 113 CHAPTER 7 Troubleshooting You see a Not enough memory error message e Close all programs then restart your computer e f you continue to receive this error message consider adding more memory to your computer Audio You are not getting sound from the speakers e Make sure that the volume controls are turned up and not muted For more information see Adjusting the volume on page 28 e f you are using external speakers e Make sure that the speakers are turned on and check the speaker connections See your speakers user guide for more troubleshooting tips e Make sure that your computer s universal audio jacks are configured correctly For more information see Configuring the audio jacks on page 30 e IF you are trying to play an audio disc see Optical discs on page 109 eJ Help For more information about sound troubleshooting click Start then click Help an
15. www gateway com Your computer will not turn on Display Make sure that the power cord is connected to an AC power source and to your computer and that your computer is turned on If your power cables are connected to a power strip make sure it is turned on Test the outlet by plugging in a working device such as a lamp Make sure that the power cord is free from cuts or damage and replace any damaged cables The screen resolution is not correct Change the screen resolution in Windows For instructions see your online User Guide The computer is on but there is no picture Make sure that the computer is not in Standby power saving mode Make sure that the monitor is connected to a power outlet and to a video port on your computer then make sure that the monitor is turned on IF the monitor is on its power LED should be on Adjust the monitor s brightness and contrast controls For more information see the monitor s documentation Check the video cable for bent or damaged pins Connect a display that you know works such as a monitor from another computer to your computer If the display still works the original monitor is faulty IF the display does not work either the computer s video card if installed is faulty or the on board video is faulty 107 CHAPTER 7 Troubleshooting The color is not uniform e Make sure that the display warms up for at least 30 minutes before making a final judgment about c
16. Double Layer Dual Layer or DL Using other types of blank media will result in less capacity 27 CHAPTER 3 Setting Up and Getting Started If yonr optical drive has Your drivetype Use your drive for this logo DVD RAM RW Installing programs playing audio CDs playing DVDs RECORDER accessing data and recording video and data to CDs and DVD RAM DVD R or DVD RW discs Blu ray Disc Installing programs playing lt audio CDs playing DVDs Blu ray DiE playing Blu ray Discs accessing data and recording video and data to CDs DVD RAM DVD R DVD RW and Blu ray discs Playing discs 28 Playing a CD VA Important Some music CDs have copy protection software You may not be able to play these CDs on your computer A standard compact disc CD can hold an entire album of digital songs and can be played on a CD player or your computer s CD drive Use a music program or Windows Media Player on your computer to e Play music CDs e Create MP3 music files from your music CDs e Edit music track information e Use your music files to build a music library For more information about playing CDs see your online User Guide Playing a DVD A Digital Versatile Disc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several aloums of music or several gigabytes of data can fit on a single disc DVDs can be playe
17. Zip drive 92 145 146 AN BTX FX EREC HW REF GDE RO 5 08 M I
18. address you are sending e mail to A valid e mail address consists of a user name the symbol and the Internet domain name of the Internet service provider ISP or company that hosts that user E mail addresses never contain spaces and are not case sensitive IF possible contact the intended recipient by using another method then ask them to verify their e mail address Modem cable or DSL My computer cannot connect to the Internet Make sure that your modem is connected to the network jack See the documentation that came with your modem for additional troubleshooting information Contact your modem manufacturer for technical support 103 CHAPTER 7 Troubleshooting Modem dial up See also Internet and networking on page 102 104 Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet or the PHONE network jack Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack Make sure that call waiting is disabled before using the modem Contact your telephone service provider to get the correct code to temporarily disable the service Make sure that the modem dialing properties are set correctly To check the dialing
19. cables basic e S Video fair but not optimized for computer video display e VGA good e DVI better e HDMI best Quality of video cables Poor quality video cables can cause problems Gateway recommends using high quality video cables 115 116 CHAPTER 7 Troubleshooting e Screen resolution Many TVs cannot display the high resolution that your computer s video signal uses and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the computer s screen resolution to 800 x 600 or 640 x 480 For more information about changing the screen resolution see your online User Guide e Age of the TV Newer TVs usually have more advanced features produce a better quality picture and support higher screen resolutions e Type of TV e CRT TVs may have a slight flicker e Plasma TVs may experience image burn in after extended use e LCD TVs use the same technology as your computer s flat panel display You want to change monitor settings to get better TV or DVD image quality e Adjust the display device brightness contrast hue and saturation For more information see the display s user guide You need to burn programs that were recorded with your computer to a DVD using Media Center e Media Center saves recorded programs in the DVR MS format You can burn a DVR MS file to a DVD with DVD recording burning software and with Media Center itself For more infor
20. cleaning kit Cleaning the exterior 84 Q Warning When you shut down your computer the power turns off but some electrical current still flows through it To avoid possible injury from electrical shock unplug the power cord modem cable and network cable from the wall outlets e Always turn off your computer and other peripheral devices before cleaning any components e Use a damp lint free cloth to clean your computer and other parts of your system Do not use household abrasive or solvent cleaners because they can damage the finish on components e Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents www gateway com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys gt To clean the keyboard 1 Use an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys 2 Ifyou spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it a Cleaning the monitor Caution A flat panel screen is made of specially coated glass and can
21. deleted e Ifa File was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied since the file was deleted the file cannot be restored gt To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from a Help CEE For more information about restoring deleted files click Start then click Help and Support Type System Restore in the Search Help box then press ENTER You get a Data error message e This may be the result of a defective area on the hard drive To fix hard drive problems run the error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors on page 113 The hard drive cannot be accessed or you see a General failure reading drive C error message e IF your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system See Recovering your system on page 118 You get an Operating system not found error message e Your computer is unable to detect the hard drive Check cable connections For instructions on opening your computer case see Opening the case on page 35 e A USB flash drive or a USB portable music player is connected to one of your computer s USB ports Unplug the USB device then restart your co
22. incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company IF this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin a
23. keys to open utilities like F Find Search R Run and E Computer Press this key to access shortcut menus and help assistants in Windows Press these buttons to copy cut and paste Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Press the arrow keys to move the cursor Press these keys to type numbers when the numeric keypad NUM LOCK is turned on 23 CHAPTER 3 Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen This illustration shows the standard mouse As you move the mouse the pointer arrow on the screen moves in the same direction You can use the eft and right buttons on the mouse to select objects on the screen 24 www gateway com You can use the scroll wheel on the mouse to move through a document This feature is not available in all programs To Do this Move the pointer Move the mouse around IF you on the screen 3 N reach the edge of your mouse K Y pad and need to move the mouse farther lift the mouse 4 P and place it in the middle of the mo mouse pad then continue i moving the mouse Select an object Position the pointer over the on the screen object Quickly press and release the left mouse button This is called clicking Start
24. monitor SLI connection 1 2 36 Remove the side panel by following the instructions in Opening the case on page 47 Verify that you have multiple SLI video cards installed in your computer and that the SLI bridge cable is connecting the two If you ordered the computer with two graphics cards the bridge cable is already installed SLI bridge cable Replace the side panel by following the instructions in Closing the case on page 50 Connect your monitor to the upper right DVI port DVI port for single monitor www gateway com Right click on the Windows desktop then click NVIDIA Control Panel The NVIDIA Control Panel View Selection dialog box opens this dialog box opens only the first time that you open the NVIDIA Control Panel 2 Choose the view that is mast appropriate for you D Standard Settings If you are a new o casual user select Standard Settings This view wil sirplify many of the screens you wil see Advanced Settings If you are an enthusiast or technical user select Advanced Settings pba a A TA O NE O O AT SETOR plus al of the advanced features i raa e laaa aat ao oaia ae cre ee Cx Click Advanced Settings then click OK The NVIDIA Control Panel opens 37 CHAPTER 4 Advanced Hardware Setup 7 In the Select a Task list on the left side of the control panel under 3D Settings click Set SLI configuration The Set SLI Configuration screen opens
25. on page 47 2 Disconnect the fan cable from the system board The location of the fan connection may vary so trace the fan cable from the fan to the system board Rear fan connector 62 N www gateway com Remove the four screws that secure the fan to the inside back of the computer then remove the fan from inside the computer Note the orientation of the fan and install the new fan the same way Screws Insert the new fan into the computer and line it up with the screw holes on the back of the computer then replace the screws that secure it to the back of the computer Reconnect the fan cable to the system board Replace the side panel by following the instructions in Replacing the side panel on page 50 Reconnect all external cables and the power cord Turn on your computer E 63 CHAPTER 5 Upgrading Your Computer Replacing the power supply 64 2 Tools You need a Phillips screwdriver and a Torx or star driver sizeT15 to replace the power supply A slotted flat screwdriver can be used in place of the Torx driver but it must be the 7 64 3 mm size and you must be very careful while applying torque so that the screw head does not get stripped gt To replace the power supply 1 Torx screws 4 Remove the side panel by following the instructions in Removing the side panel on page 47 Make sure that you disconnect the power cable Disconnect the pow
26. the entire file is accessed by the computer up to twice as fast using a two drive RAID 0 array In a three drive RAID 0 array if the file is evenly distributed among the drives each drive must read only a third of the file and so on If the entire file happens to be stored on only one of the drives the file is accessed at the same speed as if it were on a standard hard drive setup Dividing up files between multiple hard drives is called striping In the following graphic each letter represents a unique block of data and each column represents a separate hard drive d E 39 CHAPTER 4 Advanced Hardware Setup How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a single drive you can install several lower capacity less expensive drives and have the same single drive storage simplicity and capacity as a larger more expensive hard drive Drawbacks Unfortunately RAID 0 lets multiple drives behave as one in another way If part of the array fails such as a hard drive crashing the entire array fails Because the drives are treated like a single drive parts of files including operating system files can be spread across several drives leaving the computer with only file fragments if one drive fails Regular and frequent backups are critical Another drawback is that RAID 0 treats each hard drive as if it has the storage capacity of the smallest drive in the array So if
27. turn off the computer Important Do not use the remove hardware icon in the taskbar to remove the memory card or you will have to restart the computer to re enable the memory card reader Adjusting the volume You can adjust volume using your speakers controls or the Windows volume controls You can also adjust the volume of specific sound devices in your computer gt To adjust the overall volume using hardware controls IF you are using external speakers turn the knob on the front of the speakers OR Use the mute and volume control buttons on the keyboard For more information see Using the keyboard on page 21 C gt To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens l eE a 31 2 3 4 32 CHAPTER 3 Setting Up and Getting Started Click and drag the slider up to increase volume and down to decrease volume To mute the volume click 4 Mute To restore volume click it again To adjust device volume levels click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices r amp Volume Mover Device Device Apphcatons g ky NSW Tip my Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds Click x in the top right corner of the window t
28. 5 Click OK Help CES For more information about checking the hard drive for errors click Start then click Help and Support Type checking for disk errors in the Search Help box then press ENTER Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and stores them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While Disk Defragmenter is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over Ny Tip ma Because defragmenting a drive may take hours to complete depending on the size of the drive being defragmented consider starting the process when you will not need the computer for several hours 91 CHAPTER 6 Maintaining Your Computer gt To defragment the hard drive 1 Disc
29. 9 optical discs 29 recovering defaults 123 drivers 118 121 programs 118 121 software 118 121 system 118 with Gateway Recovery Center 121 with Windows System Restore 122 re installing defaults 123 drivers 118 121 programs 118 121 software 118 121 Windows 118 with Gateway Recovery Center 121 with Windows System Restore 122 removing files and folders 89 resetting computer 20 restarting computer 20 restoring defaults 123 drivers 118 121 files From Recycle Bin 111 programs 118 121 software 118 121 system 118 with Gateway Recovery Center 121 with Windows System Restore 122 Resume mode 7 right clicking 25 S S PDIF out 9 safety avoiding repetitive strain 16 general precautions 128 guidelines for troubleshooting 100 posture 16 reducing eye strain 15 setting up computer 15 sitting at computer 14 16 static electricity 46 scanner installing 34 screen troubleshooting 107 screen objects getting information 25 moving 25 selecting 25 Scroll Lock indicator 22 23 scroll wheel 25 Secure Digital 30 serial number 3 126 setting up safety precautions 128 settings transferring 95 96 shortcut menus accessing 25 shortcuts opening menu 25 shutting down computer 19 20 side panel removing 47 replacing 47 sleep button 23 sleep mode 18 using 19 SmartMedia 30 software re installing 118 121 143 Index sound adjusting 31 controls 31 muting 31 speaker jack 10 speakers config
30. CHAPTER 1 About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer Some illustrations in this guide may look different than your computer because hardware options and port locations may vary For all other computer information see your online User Guide For more information For more information about your computer visit Gateway s Support page at www gateway com or the Web address shown on your computer s label The Support page also has links to additional Gateway documentation and detailed specifications Accessing your online User Guide In addition to this guide your User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics e Using and customizing Windows and other software e Controlling audio and video settings e Using the Internet e Protecting your files e Playing and recording media e Networking gt To access your User Guide e Click Start All Programs then click Gateway Documentation E www gateway com Gateway contact information See your setup poster for Customer Care contact information The label on the top of your computer contains information that identifies your computer model and serial number Customer Care will need this information if you call for assistance Microsoft Certificate of Authenticity
31. P click Start then click Search The Search Results window opens OR In Windows 98 Windows Me or Windows 2000 click Start Find or Search then click For Files or Folders The Search Results window opens Type the filename you want to search for then press ENTER The search results are displayed To learn about more search options click Help a 97 98 CHAPTER 6 Maintaining Your Computer 7 Troubleshooting Safety guidelines Try these steps first Error messages Internet and networking Power Display Printing Optical discs Memory card reader Mouse Keyboard Files Memory Audio Passwords Expansion cards Media Center Checking for device problems Recovering your system Technical support CHAPTER 7 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Q Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if e Power cords or plugs are damaged e Liquid has been spilled into your computer e Your computer was dropped e The case was damaged Instead unplug your computer and contact a qualified computer technician Q Warning Never open your computer case while your computer is turned on and while the modem cable network cable and power cord are connected Q Warning Make sure that you are correctly grounded before accessing internal components For more information about preventin
32. P3 player memory cards 30 141 multimedia adjusting volume 31 playing Blu ray 29 playing DVD 28 using Windows Media Player 28 29 MultiMediaCard 30 muting sound 31 navigation keys 21 23 network jack 9 17 troubleshooting 106 numeric keypad 22 23 indicator 22 23 0 opening computer case 47 files 25 folders 25 front bezel 49 programs 25 shortcut menu 25 optical connection 9 optical drive eject button 26 eject hole 26 indicator 26 inserting disc 26 using 26 P Pad Lock indicator 22 23 password troubleshooting 114 PDA memory cards 30 peripheral devices 34 playing audio CD 28 Blu ray Disc 29 DVD 28 142 Index Plug and Play devices IEEE 1394 support for 34 USB support for 34 pointer moving 24 25 ports See connections power button 7 connector 9 Hibernate mode 7 source problems 16 Standby Resume 7 troubleshooting 107 turning off computer 19 turning on computer 18 power button 7 power supply replacing 64 printer installing 34 setting default 108 troubleshooting 108 USB port 7 10 processor replacing 65 programs closing unresponsive 20 opening 25 re installing 118 121 PS 2 port keyboard 10 mouse 9 RAID configuring 43 creating volume 43 deleting volume 43 help information 44 preparing computer 42 setting up 39 RAIDO 39 RAID 1 40 RAID 10 41 www gateway com RAID5 41 RAM See memory rebooting computer 20 recordable drive 6 recording audio files 2
33. R 5 Upgrading Your Computer Find the memory module banks on your system board DIMM 3 DIMM 1 IF you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it IF you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank Align the notches on the new DIMM with the notches on the memory module bank then press the module firmly into the bank The tabs on the sides of the memory module should snap into place to secure the memory module Caution Make sure that you install modules of the same type into both slots of a memory channel bank Return your computer to its upright position Replace the side panel by following the instructions in Replacing the side panel on page 50 Reconnect the cables and the power cord 9 10 www gateway com Turn on your computer Windows starts and the Windows desktop appears Click Start right click Computer then click Properties The amount of memory in your computer is displayed E Adding or replacing an optical disc drive gt To add or replace an optical disc drive 1 2 Remove the side panel by following the instructions in Removing the side panel on page 47 Remove the front bezel by following the instructions in Removing the front bezel on page 49 Va Important The color and sha
34. a Important IF your old computer does not use Windows XP or Windows Vista you must manually move your data by using a writeable disc flash drive or external hard drive gt To move files and settings from your old computer 1 Ifyou want to transfer program settings to your new computer install those programs on the new computer before running Windows Easy Transfer Windows Easy Transfer copies only the software s settings not the software itself to the new computer 2 Click Start All Programs Accessories System Tools then click Windows Easy Transfer The Windows Easy Transfer dialog box opens 3 Click Next click Start a new transfer then follow the on screen instructions to complete the transfer Help CEE For more information about transferring files click Start then click Help and Support Type transferring files in the Search Help box then press ENTER 95 CHAPTER 6 Maintaining Your Computer Transferring files and settings manually 96 You can manually transfer your personal data files by copying them to removable media such as a writable disc an external hard drive a network location or a flash drive Finding your documents Many programs save your personal data files in the Documents or My Documents folder Look in your old computer s documents folder for personal data files gt To find files in the documents folder 1 In Windows Vista click Start then click Document
35. a O a v D S REZ ERENCE GUIDE S Ay Gateway Contents Chapter 1 About This Reference 1 About this guide 0 cee eee cece eee eee eee 2 Accessing your online User Guide 0 eee eee 2 Gateway contact information ccce cence cece 3 Microsoft Certificate of Authenticity 005 3 Chapter 2 Checking Out Your Computer 5 ENON acer cos sce lana sar er sept E ana ace E eee da 6 Back 2c t0 se n sete asics REKED REEE chhuweeneweeneooenene 8 Videocard DONS i ccsacetrnatsenraeasaet ones eeeeeed 11 Chapter 3 Setting Up and Getting Started 13 Working safely and comfortably c cece eee 14 Reducing eye strain eee eee eee ee eee ees 15 Setting up your computer desk and chair 15 Sitting at your computer 0 cece eee eee eens 16 Avoiding discomfort and injury from repetitive strain 16 Preparing power connections ee eee cece eens 16 Protecting from power source problems 16 Connecting to a broadband modem or network 17 Connecting a dial up modem 0 e eee eee 17 Starting your computer cee cece eee ee eee eee eee 18 Waking up your computer 00 e cece eee eee 18 Turning off your computer cc cece eee eee eens 19 Restarting rebooting your computer 05 20 Using the keyboard stassini erste neceentoseiooeds een 21 Premium
36. a program Position the pointer over the or open a file or object Quickly press and folder release the left mouse button twice This is called double clicking Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right mouse button once This is called right clicking Move an object on the screen Position the pointer over the object Press the left mouse button and hold it down Move drag the object to the appropriate part of the screen Release the button to drop the object where you want it This is called clicking and dragging For more information about how to adjust the double click speed pointer speed right hand or left hand configuration and other mouse settings see the Customizing chapter in your online User Guide For instructions on how to clean the mouse see Cleaning the mouse on page 85 25 CHAPTER 3 Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components m Activity indicator Manual eject hole Eject button location varies location varies Loading an optical disc gt To insert an optical disc 1 Press the eject button on the optical disc drive Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two playable sides place the disc so the name o
37. aking up your computer SQV Tip ma For more information about changing the power button mode see the Customizing chapter in your online User Guide When you have not used your computer for several minutes it may enter a power saving mode called Sleep While in Sleep mode the power indicator on the power button flashes IF your computer is in Sleep mode move the mouse press a key on the keyboard or press the power button to wake it up IF the computer remains in Sleep mode press the power button 18 www gateway com Turning off your computer Warning When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods Va Important IF for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it Putting your computer into Sleep mode is the easiest way to power down your computer Although it does not turn your computer completely off it does turn off or slow down most system operations to save power and saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your comput
38. anes ee es ame aaaycamwies EE aa 107 Display errereen nce ohecieleciaiicueee eet cteiis 107 Printing 108 Contents Optical discs 455 524 ce oe et ec ee einen oR an ek one 109 Memory card reader 2 4 0 tees te eeata eve kes danas d 110 MOUSE est tentee IE EEREN RNE RENEA emcees 110 Keyboard is cene tives oie eins Shilo Ei EEREN EN pE 111 PINGS acetic at tied oo hh Ga cook aa ah NE 111 MEMORY ott te etd hale tat oe eat cers a tah oR cre ah Dar aN 113 PUCIO aeeie oe on ee tat ae ee ee one ee we ee 114 Passwords teers hea ceh ent Gs cet tan Oe cesta Lee 114 Expansion Cards lt scc 0s2eeddid tii daw eda eerren reene 115 Media CEnler lt 2 veces credence suave usuadee ued 115 Checking for device problems eeeeeeeeee 117 Recovering your system cece cece eee eee eee 118 Creating recovery discs cc cece eee reece 119 Recovering pre installed software and drivers 121 Returning to a previous system condition 122 Returning your system to its factory condition 123 Technical support avo xc east cei aweod ote euneadtee 126 Before calling Gateway Customer Care 126 Calling Customer Care lt 2c sa23 he teh eeaetore tess 126 Appendix A Legal Notices 127 INGO 65 555 Si we bw he eee esa 1ST 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information
39. be scratched or damaged by abrasive or ammonia based glass cleaners gt To clean the monitor e To clean an LCD flat panel monitor use a soft cloth and water to clean the screen Dampen the cloth never apply liquid directly to the screen then wipe the screen with the cloth e To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen then wipe the screen with the cloth E Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy gt To clean the mouse e Wipe the bottom of the mouse with a damp lint free cloth m 85 CHAPTER 6 Maintaining Your Computer Cleaning optical discs Optical discs CDs DVDs and Blu ray Discs get dirty from frequent handling gt To clean an optical disc 1 Wipe from the center to the edge not around in a circle using a product made especially for the purpose Updating Windows 86 Windows Update helps you keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a
40. ces problems that are not recoverable by other methods you may need to reinstall everything to return your system to its factory condition You can reinstall using either your hard drive or the recovery discs you have created Caution This complete recovery deletes everything on your hard drive then reinstalls Windows and all software and drivers that were pre installed on your system IF you can access important files on your hard drive back them up now e Ifyou can still run Windows Vista see Recovering from within Windows Vista on page 124 e f you cannot run Windows Vista and your original hard drive is still working see Recovering from the hard drive during startup on page 125 e f you cannot run Windows Vista and your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from your recovery discs on page 125 123 CHAPTER 7 Troubleshooting Recovering from within Windows Vista gt To reinstall Windows Vista and all pre installed software and drivers 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens 2 Click the Restore tab then click Restore system to factory default The Confirm Restoration dialog box opens 3 Click Yes then click Start A dialog box displays information about the hard drive that the operating system will be recovered to a eaa
41. code Play only discs with a regional code for your region The DVD regional code for the United States and Canada is 1 and the regional code for Mexico is 4 The Blu ray regional code for North and South America is A although many if not most Blu ray movies are region free e Update the device driver For instructions see Checking for device problems on page 117 e Your computer may be experiencing some temporary memory problems Restart your computer Memory card reader Drive letters for the memory card slots do not appear in the Computer window e The memory card reader may have been temporarily uninstalled using the Remove Hardware icon in the system tray Restart your computer and it will recognize the card reader again Mouse The mouse does not work e Make sure that the mouse cable is plugged in correctly e Restart your computer e Try a mouse you know is working to make sure that the mouse port works The mouse works erratically e lean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris e You may be using the mouse on a transparent reflective metallic or glossy surface Your mouse uses optical sensors that do not work correctly on these surfaces Use a mouse pad or a surface with a non glossy texture such as fabric e The mouse pad may have a printed or fabric pattern on it that interferes with your mouse Use a different mouse pad
42. cognized by your computer e Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection e Restart your computer e Run Windows modem diagnostics gt To run modem diagnostics 1 Click Start type modem then press ENTER 2 Click the Modems tab then click Properties 3 Click the Diagnostics tab then click Query Modem IF information about the modem appears the modem passed diagnostics IF no modem information is available a white screen appears with no data or if you get an error such as port already openor the modem has failed to respond the modem did not pass diagnostics CEE For more information about modem troubleshooting click Start then click Help and Support Type modem troubleshooting in the Search Help box then press ENTER The modem is noisy when it dials and connects gt To turn down the modem volume 1 Click Start type modem then press ENTER 2 Click the Modems tab then click Properties 105 Networking 106 CHAPTER 7 Troubleshooting 3 Click the Modem tab then adjust the Speaker volume control 4A Click OK twice to close the dialog boxes C For more information see the Networking chapter in your User Guide You cannot see the other computers on your network If a network cable is connected to your computer make sure that the other end is plugged into a network rout
43. computer is nearby at the time of your call The technician may have you follow troubleshooting steps Calling Customer Care 126 For the contact number see your setup poster The label on top of your computer contains information that identifies your computer model and serial number Gateway Customer Care will need this information if you call for assistance A Legal Notices Important safety information Regulatory compliance statements Environmental information Notices APPENDIX A Legal Notices Important safety information 128 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position
44. d on a DVD player or a DVD drive equipped computer For more information about playing DVDs see your online User Guide www gateway com Playing a Blu ray Disc Blu ray Disc is a high capacity optical disc that can store much more data than a DVD A dual layer Blu ray Disc can hold 50 GB of files about 23 hours of standard definition video or about nine hours of high definition video Blu ray Discs can be played on a Blu ray compatible player or a Blu ray drive equipped computer For more information about playing Blu ray Discs see your online User Guide Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks from a music CD to your hard drive copy or create data discs create music CDs create video DVDs and more For more information about creating CDs and DVDs see your online User Guide Creating audio and video files You can create audio and music files either from scratch or from music CDs You can also create video files from home video For more information see your online User Guide Copying optical discs You can copy optical discs to make backups of your data For more information see your online User Guide 29 CHAPTER 3 Setting Up and Getting Started Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer You can also use the memory card reader to transfer data between y
45. d Support Type disk cleanup in the Search Help box then press ENTER Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them IF you use your computer several hours every day you probably want to run Error checking once a week IF you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive for errors 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click the Tools tab amp tous Dae me s semeei Deg hoe a 90 www gateway com 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes Important Error checking cannot scan a drive while the drive is being used so if you try to check your hard drive for errors you see a prompt asking you if you want to scan the hard drive later the next time you restart your computer If you see this prompt click Schedule disc check After Windows has finished checking the drive for errors it provides a summary of the problems that it found 4 Correct any problems that are found by following the on screen instructions
46. d Support Type sound troubleshooter in the Search Help box then press ENTER Passwords Your computer does not accept your password e Windows passwords are case sensitive Make sure that Caps Lock is turned off then retype the password 114 www gateway com Expansion cards The computer does not recognize an expansion card Restart your computer Make sure that you have installed the required software For more information see your expansion card s documentation Remove the card from your computer s expansion slot then reinstall the card Media Center This section only covers problems relating to Media Center mode Media Center mode is available only on Windows Vista Home Premium and Ultimate versions eo Help For more information about Windows Media Center click Start then click Help and Support Type Media Center in the Search Help box then press ENTER The Media Center video display looks bad on your TV Many factors can significantly affect the video quality Cable connections Loose cables can lower video quality Check all cable connections Display type The Media Center is best viewed on computer displays Other types of display devices including TVs may provide lower quality video Type of connection used The connection type has an affect on the video quality Your computer has one or more video outputs Use the highest quality output your TV and computer supports e A V
47. d also has status indicators that show which keyboard feature is active Function keys Indicators Editing buttons Internet buttons Audio playback buttons Navigation keys Internet buttons u er re 4 Windows keys Application key Directional keys Numeric keypad Feature Icon Description Editing buttons Press these buttons to copy cut and paste Function keys Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Internet buttons Press these buttons to launch your Internet home page search for files or launch your e mail program Audio playback Press these buttons to play your audio files and buttons to adjust the volume Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document 21 CHAPTER 3 Setting Up and Getting Started Feature Icon Description Indicators Show if your NUM Lock Caps Lock or SCROLL Lock keys are activated Press the corresponding key to activate the function Start menu These keys can also be used in combination with other keys to open utilities like F Find Search R Run and E Computer Windows keys By Press one of these keys to open the Windows Application key Press this key to access shortcut menus and help Sa we assi
48. e installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Q Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not e
49. e lever then lifting the lever completely up aS 2 A Remove the processor from the old system board Install the processor onto the new system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position 77 CHAPTER 5 Upgrading Your Computer 17 Connect the power and data cables using your notes from Step 9 or use the following graphic as a guide AUX power IDE Power Fan rear Front panel audio Fan IEEE1394 Front USB Front Fan EEE1394 Card reader 18 Place the heat sink over the processor then tighten the screws that secure it to the system board 19 Align the notches on the memory modules with the notches on the memory module banks and press the modules firmly into the banks The tabs on the sides of the memory modules should secure the memory modules automatically When a module is secure you hear a click Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 20 Install the expansion cards into the expansion slots You can slightly seesaw a card end to end to help insert the card but do not bend the card sideways For more details see Adding or replacing an expansion card on page 69 78 21 22
50. eakers into this jack This jack is disabled when an audio expansion card is installed For more information see Configuring the audio jacks on page 33 Plug an Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Learning about the Internet in your online User Guide and Connecting to a broadband modem or network on page 17 Plug a PS 2 mouse into this port Remove this screw and open the expansion slot cover to unlock the expansion cards Plug the cord from your telephone into this jack Plug the power cord into this connector Plug your center speaker and subwoofer into this jack This jack is disabled when an audio expansion card is installed For more information see Configuring the audio jacks on page 33 Plug an optical cable from an amplifier or entertainment system into this jack for digital sound Plug a microphone into this jack This jack is disabled when an audio expansion card is installed Component Headphone analog speakers jack green Front speakers jack USB ports IEEE 1394 port PS 2 keyboard port Video card Modem jack optional 10 CHAPTER 2 Checking Out Your Computer Icon RNY 3 Kod FireWire k Description This jack is user configurable for one of the following Headphone Plug headphones or amplified speakers into this jack Default
51. ece eee eee eee eee 84 Cleaning the keyboard cece cece ee eens 85 Cleaning the monitor eee eee eee eee eee 85 Cleaning he MOUSE sa ssas at tea aniio nian ia Ea 85 Cleaning optical discs enenu ss d58 hs 005 sane 86 Updating Windows 26 e6 soy see eie cece ees 86 Using Big iX er rear sear e isin we ax Gees 87 Managing hard drive space 2 cece eee ee eens 88 Checking hard drive space cc cece cece e ees 88 Deleting unnecessary files cece cece eee 89 Checking the hard drive for errors 00eee eee 90 Defragmenting the hard drive 200eee 91 Backing Up fil s ss cisucci ess os See ch vee eee eee 92 Scheduling maintenance tasks 0 ee ee eee eee 94 Moving from your old computer sees eeeee 95 Transferring files and settings automatically 95 Transferring files and settings manually 96 Chapter 7 Troubleshooting 99 Safety guidelines ec Ss ae ee er eae cea ae 100 Try these steps FISE 32512cdunes2ceaen daaetwaeceaendeate 100 Error Messages ssie s2 hetac stad teenie tae tetaae dese 101 Internet and networking e eee ee eee eee 102 BAG GCINGG echt he ae ee hi ok eee Rh ce Alco 102 Modem cable or DSL cc cece cece 103 Modem dial up cece eee cece e eens 104 Networking 2 0 sss eee e eee eee eee ee eee ee 106 POWER ooo sewer c
52. enna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Cable distribution system should be grounded earthed in accordance with ANSI NFPA 70 the National pen Code NEC in particular Section 820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system www gateway com Power lines Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 133 APPENDIX A Legal Notices Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This pr
53. enter re installing drivers 121 3 126 re installing programs 121 re installing software 121 hard drive adding 57 backing up files 92 checking for errors defragmenting 91 deleting files and folders 89 replacing 57 scanning for errors troubleshooting 111 headphone jack 7 10 heat sink replacing 65 Hibernate mode 7 hot swapping 34 l IBM Microdrive 30 IEEE 10 IEEE 1394 port 7 10 34 indicators Caps Lock 22 23 Num Lock 22 23 numeric keypad 22 23 Scroll Lock 22 23 installing battery 72 CD drive 53 devices 34 digital camera 34 digital video camera 34 DVD drive 53 expansion card 69 front bezel 49 front fan 59 front I O panel 67 140 90 113 checking for free space 88 90 113 Index hard drive 57 heat sink 65 memory 51 memory card reader 55 peripheral devices 34 power supply 64 printer 34 processor 65 rear fan 62 scanner 34 side panel 47 system battery 72 system board 73 Internet buttons 21 23 troubleshooting 102 105 J jacks See connections keyboard buttons 21 22 cleaning 85 features 21 22 PS 2 port 10 troubleshooting 111 USB port 7 10 keys and buttons application 22 23 arrow 22 23 audio playback 21 23 directional 22 23 editing 21 23 function 21 23 Internet 21 23 mouse 24 navigation 21 23 numeric 22 23 sleep 23 Windows 22 23 L labels Microsoft Certificate of www gateway com Authenticity 3 model numbe
54. er switch hub or other network device Make sure that the other computers are turned on If you are using a router make sure that it is turned on Most routers have lights that indicate they are working For more information see your router s documentation If you are using a router restart it by unplugging it from power for five seconds Make sure that all computers on your network have the same workgroup name and Subnet Mask If you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network Your wired network is running slower than you expect If your network is running slower than you expect check the speed of each component For best results all components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or Gigabit Ethernet 1000 Mbps Components comprising a mixture of those speeds will result in your network running at the speed of the slowest component For more troubleshooting help see the documentation for your network components Help For more information about network troubleshooting click Start then click Help and Support Type network troubleshooting in the Search Help box then press ENTER Power
55. er from a Sleep state is much faster than turning on your computer after it has been turned completely off gt To put your computer to sleep 1 Click Start then click power The computer saves your session and partially shuts down to save power 2 To wake your computer press a key on the keyboard or press the power button If the computer remains in Sleep mode press the power button C gt To turn off your computer 1 Click Start click the arrow next to the lock icon then click Shut Down The computer turns off Switch User Log Off Lock Restart Sleep 2 To completely disconnect all power such as for servicing internal components also disconnect the power cord E 19 CHAPTER 3 Setting Up and Getting Started Restarting rebooting your computer IF your computer does not respond to keyboard or mouse input you may need to restart reboot your computer gt To restart your computer 1 Click Start click the arrow next to the lock icon then click Restart Your computer turns off then turns on again Switch User Log Off Lock Restart Sleep 2 IF your computer does not turn off press and hold the power button until the computer turns off about five seconds then press it again to turn the computer back on C 20 www gateway com Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboar
56. er supply cables from all components such as hard drives optical and diskette drives and the system board noting their locations and orientation You will reconnect the cables after you install the new power supply Remove the three Phillips screws that secure the power supply to the power supply bracket Phillips screws _ SSS alll Use a Torx star T15 driver to remove the two Torx screws that secure the power supply bracket to the computer then slide the bracket down and off the computer Slide the power supply and cables out the back of the computer Insert the new power supply and cables into the case through the opening in the back of the computer Slide the power supply bracket into place then secure it into place using the two Torx screws you removed previously Secure the power supply to the power supply bracket using the three Phillips screws you removed previously 10 www gateway com Reconnect the power supply cables using your notes from Step 2 Replace the side panel by following the instructions in Replacing the side panel on page 50 w Replacing the heat sink and processor 2 Tools You need a Phillips screwdriver to replace the heat sink gt To replace the heat sink and processor 1 2 Remove the side panel by following the instructions in Removing the side panel on page 47 For more stability place your computer on its side To avoid scratc
57. es Reduce glare by installing shades or curtains on windows and by installing a glare screen filter Use soft indirect lighting in your work area Do not use your computer in a dark room Set paper holders at the same height and distance as the monitor Avoid focusing your eyes on your computer screen for long periods of time Every 10 or 15 minutes look around the room and try to focus on distant objects Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and touchpad If the desk is not adjustable or is too tall consider using an adjustable chair to control your arm s height above the keyboard Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to p
58. f the side you want to play is facing up 2 Place the disc in the tray with the label facing up 3 Press the eject button to close the tray E 26 www gateway com Identifying optical drive types Your computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos If your optical drive has Your drivetype Use your drive for this logo is cD Installing programs playing ose audio CDs and accessing data CoMPACT g CD RW Installing programs playing il amp audio CDs accessing data and rReWrtableks creating CDs COMPACTS DVD CD RW Installing programs playing Be DYD audio CDs accessing data Gimme Rom creating CDs and playing DVDs ain DVD Installing programs playing DVD audio CDs playing DVDs and accessing data DVD RW Installing programs playing RW audio CDs playing DVDs DVD ReWritable accessing data and recording video and data to CDs and DVD R or DVD RW discs DVD R RW Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and i RW R DVD RW discs Double layer Installing programs playing VD RW audio CDs playing DVDs accessing data and recording DVD R DL video and data to CDs and double layer DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state
59. for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped witha three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature IF you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet IF you use an extension cord with this system make sure that the total ampere ratin on the products plugged into the extension cord does not exceed the extension cor ampere rating IF your system is Fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Warning Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed
60. g 109 cellular phone memory cards 30 Certificate of Authenticity 3 cleaning audio CD 86 case 84 CD 86 computer screen 85 DVD 86 keyboard 85 LCD panel 85 mouse 85 screen 85 cleaning CRT screen 85 clicking 25 closing computer case 50 front bezel 50 unresponsive program 20 CompactFlash 30 configuring audio jacks 33 speakers 33 connecting cable modem 17 dial up modem 17 DSL modem 17 PS 2 keyboard 10 PS 2 mouse 9 to Ethernet network 9 17 to Internet 9 to network 9 17 connections audioin 9 cable modem 17 center speaker 9 dial up modem 17 digital camera 7 10 34 digital video camera 7 10 34 DSL modem 17 Ethernet 9 17 external audio 9 10 138 Index external speakers 10 Firewire 7 10 34 front speaker 10 headphone 10 i Link 7 10 IEEE 1394 7 10 keyboard 7 10 line in 9 10 line out 10 microphone 7 9 modem 10 mouse 7 9 10 network 9 17 power 9 power cord 9 printer 7 10 PS 2 keyboard 10 PS 2 mouse 9 rear speakers 9 scanner 7 10 side speaker 9 subwoofer 9 universal aduio 33 universal audio 114 USB 7 10 video camera Zip drive 7 10 copying CDs and DVDs 29 CRT screen cleaning 85 7 10 default printer setting 108 defragmenting hard drive 91 deleting files and folders 89 dial up modem 17 adjusting volume 105 diagnostics 105 dialing properties 104 troubleshooting 104 troubleshooting connection speed 105 digital audio out 9 di
61. g damage from static electricity see Preventing static electricity discharge on page 34 Try these steps first 100 If you have problems with your computer try these things first Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if Power cords or plugs are damaged e Liquid has been spilled into your computer e Your computer was dropped e The case was damaged Instead unplug your computer and contact a qualified computer technician e Check all cable connections including power e If an error message appears on the screen write down the exact message The message may help Customer Care in diagnosing and fixing the problem e IF you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction e If an error occurs in a program see the program s printed documentation or the online help YJ Help For more information about troubleshooting click Start then click Help and Support Type troubleshooting in the Search Help box then press ENTER www gateway com Error messages Error message Insufficient disk space Data error General failure reading drive C Operating system not found Unable to locate host Download Error Memory error Not enough memory Action See You get an Insufficient disk space erro
62. gital camera www gateway com locating USB port 7 10 digital video camera locating IEEE 1394 port 7 10 DIMM See memory directional keys Disk Cleanup 89 Disk Defragmenter 91 display cleaning 85 troubleshooting documentation User Guide 2 double clicking 25 dragging 25 drivers re installing drives backing up files 92 CD 27 checking for errors 90 113 checking for free space 88 defragmenting 91 DVD 27 optical 26 recordable CD 27 recordable DVD 27 troubleshooting 109 111 DSL modem 17 connecting 9 troubleshooting DVD cleaning 86 copying 29 drive 27 inserting 26 playing 28 recording 29 troubleshooting DVD drive adding 53 identifying 27 replacing 53 See also optical drive troubleshooting 109 22 23 109 118 121 103 109 E editing buttons 21 23 electrostatic discharge ESD 46 ergonomics 14 Error checking 90 113 Ethernet jack 9 Ethernet network connecting 17 jack 17 expansion card adding 69 replacing 69 external audio jack 9 10 F fan replacing 59 62 variable speed 18 files backing up 92 deleting 89 finding 97 opening 25 transferring 96 troubleshooting 111 types 96 finding files 97 files and folders 96 Firewire port 7 10 34 folders opening 25 fragmentation 91 front bezel removing 50 replacing 50 Front I O panel replacing 67 function keys 21 23 G Gateway contact information 3 model number 3 126 serial number Support 2 Gateway Recovery C
63. h data and parityinformation error checking information across multiple drives Striping across drives improves overall performance and the parity information provides data protection Because of the error correction capabilities if a drive fails the data can be quickly and automatically fixed In the following graphic each letter represents a unique block of data and the number next to each letter represents which copy of the data files are stored on that drive The P next to a letter represents parity error checking information and each column represents a separate hard drive el fl ar ed Gad Cat Understanding RAID 10 RAID 10 also called RAID 1 0 or RAID 1 amp 0 contains sets of RAID 1 mirrors acting as drives within a RAID 0 striping array With this setup the array could survive one drive failure in each mirrored array 41 CHAPTER 4 Advanced Hardware Setup In the following graphic each letter represents a unique block of data and each column represents a separate hard drive RAID 1 RAID Sh bd be See ete Drawback A RAID 5 array is treated as one drive with the capacity of all but one of the drives added together RAID 10 treats the entire array as a single drive with twice the storage capacity of the smallest drive So if you have four drives 350 GB 300 GB 250 GB and 200 GB in a RAID 10 array your computer recognizes a single drive with 400 GB total capacity Preparing your comp
64. her environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 134 Copyright 2008 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproguced or transmitted by any means or in any form without prior consent in writing from ateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no eve
65. hing the case place it on a towel or other non abrasive surface Remove the fan cover by holding cables out of the way and pulling the cover away from the computer 65 CHAPTER 5 Upgrading Your Computer 4 Loosen the four screws that secure the heat sink to the system board then remove the heat sink The screws cannot be completely removed Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you remove the old heat sink or unpack the new heat sink so you do not damage the TIM Screws Screws 5 Release the processor by pushing down on the lever then lifting the lever completely up 66 www gateway com 6 Remove the processor from the system board 7 Install the new processor onto the system board making sure that Pin 1 on the processor indicated by the silk screened arrow on the corner of the processor aligns with Pin 1 on the processor socket indicated by the absence of a pin hole in the processor socket then return the lever to its locked position 8 Wipe the old thermal paste off the bottom of the heat sink then apply a new bead of thermal paste about the size of half a pea 9 Place the heat sink on the system board then tighten the screws that secure it to the system board 10 Replace the fan cover 11 Return your computer to its upright position 12 Replace the side panel by following the instructions in Replacing the side panel
66. his step for each item you want to reinstall a Returning to a previous system condition 122 Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers oy Help For more information about using Microsoft System Restore click Start then click Help and Support Type windows system restore in the Search Help box then press ENTER gt To return to a restore point 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens www gateway com 2 On the left side of the window click Repair Windows using System Restore then click Next The Choose a restore point dialog box opens Pianta _ Crosse s restore pomt niam Aeree s ret Oge o irte ou of yes trara rd be porn 8 orii y t ane 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4A Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer a Returning your system to its Factory condition In case your computer experien
67. il the process is complete a 120 www gateway com Recovering pre installed software and drivers As a troubleshooting step you may need to reinstall the software and device drivers that came pre installed on your computer from the factory You can recover using either your hard drive or the backup discs you have created New software If you need to recover software that did not come pre installed on your computer you need to follow that software s installation instructions New device drivers If you need to recover device drivers that did not come pre installed on your computer follow the instructions for updating drivers in Checking for device problems on page 117 gt To recover your pre installed software and drivers 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens OR IF you are recovering from your driver and application recovery disc insert it into the disc drive then go to Step 3 after the Gateway Application Recovery main menu opens Click the Restore tab then click Reinstall applications drivers The Gateway Application Recovery main menu opens 15 9 Gatoway 121 CHAPTER 7 Troubleshooting 3 Click Contents A list of software and device drivers opens i sseeseerael 4 Click the install icon 8 for the item you want to install then follow the on screen prompts to complete the installation Repeat t
68. ing the side panel on page 50 Replacing the memory card reader gt To replace the memory card reader 1 2 Remove the side panel by following the instructions in Removing the side panel on page 47 Remove the front bezel by following the instructions in Removing the front bezel on page 49 Disconnect the memory card reader cables noting their locations and orientation You will reconnect the cables after you install the new memory card reader 55 CHAPTER 5 Upgrading Your Computer 4 Remove the thumbscrew holding the card reader in the drive bay Thumbscrew 5 Slide the card reader out of the case 6 Slide the new card reader into the bay from the front of the case then slide the drive release latch forward to lock the drive into place You do not need to replace the thumbscrew because it was originally installed for shipping purposes Na Important The color and shape of your replacement reader s front cover may vary from your original reader 7 Connect the new card reader cables using your notes from Step 3 8 Replace the front bezel by following the instructions in Replacing the front bezel on page 50 9 Replace the side panel by following the instructions in Replacing the side panel on page 50 E 56 www gateway com Adding or replacing a hard drive gt To add or replace a hard drive 1 Remove the side panel by following the instructions in Remo
69. inside of the bags provide electrostatic protection e Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface www gateway com Opening the case Your computer case provides easy access to internal components Removing the side panel Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable before opening the case gt To remove the side panel 1 Follow the instructions in Preventing static electricity discharge on page 46 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button for ten seconds to drain any residual power from your computer 4 Remove the security tape if any on the rear edge of the side panel 5 Remove the case cover thumbscrew on the side panel Thumbscrew 47 CHAPTER 5 Upgrading Your Computer 6 Lift the cover release lever then swing the side panel away from the computer 48 www gateway com Removing the front bezel gt To remove the front bezel e Push on the three spring tabs grasp the right side of the front bezel then pull the bezel out and away from the case Spring tabs 49 CHAPTER 5 Upgrading Your Computer Closing the case Re
70. ive or an optical disc Use your arrow keys to select CDROM DVD then press ENTER Windows installs from the recovery disc you inserted Insert the second recovery disc when prompted then follow the on screen prompts to complete the recovery a 125 CHAPTER 7 Troubleshooting Technical support Before calling Gateway Customer Care IF you have a technical problem with your computer follow these recommendations before contacting Gateway Customer Care Make sure that your computer is connected correctly to an AC power outlet that is supplying power If you use a surge protector or power strip make sure that it is turned on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely IF you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it IF you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources IF you have how to questions about using a program see e Its online Help e its printed documentation e Its publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your
71. lacing the I O board e Adding or replacing an expansion card e Replacing the system battery e Replacing the system board CHAPTER 5 Upgrading Your Computer Preventing static electricity discharge 46 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case To prevent risk of electric shock do not insert any object into the vent holes of the power supply The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Before opening the computer case follow these guidelines e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer e Turn off your computer e Touch a bare metal surface on the back of the computer e Unplug the power cord and the modem and network cables Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case Before working with computer components follow these guidelines e Avoid static causing surfaces such as carpeted floors plastic and packing foam e Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the
72. ll files on that volume including operating system files Before deleting a RAID volume make sure that all important files have been backed up gt To delete a RAID volume 1 Start or restart your computer then press F9 during startup The MediaShield Utility RAID setup screen opens 2 Press the arrow keys to highlight the RAID volume you want to delete then press ENTER The Array Detail screen opens Caution IF your computer has the operating system installed on a RAID deleting the RAID will remove the operating system and you will not be able to start your computer into Windows 3 Press D to delete the array In this screen you can also press C to clear delete all data from the array a 43 CHAPTER 4 Advanced Hardware Setup Getting help For more information on RAID concepts configuration and maintenance search for RAID FAQ information on the Gateway Technical Support Web site www gateway com or use an Internet search engine to search for e RAID e configuring RAID e RAID tutorials e RAID levels 44 5 Upgrading Your Computer e Preventing static electricity discharge e Opening the case e Closing the case e Adding or replacing memory e Adding or replacing an optical disc drive e Replacing the memory card reader e Adding or replacing a hard drive e Replacing the front fan e Replacing the rear fan e Replacing the power supply e Replacing the heat sink and processor e Rep
73. mation see the Media Center online help You want to play recorded programs on other computers e A DVR MS file recorded to DVD can be replayed on another computer running Media Center or on any computer that has a DVD player and DVD decoder software such as WinDVD The non Media Center computer must also have at least Windows XP with Service Pack SP 1 or 2 Windows Media Player 9 or later and the Windows patch Q810243 Update You get a Download Error message when Media Center tries to update the Program Guide e You must be connected to the Internet to update the Program Guide Make sure that your computer is connected to the Internet For information about manually updating the Program Guide see the Media Center online help www gateway com Checking for device problems Faulty devices or corrupt device drivers can cause a variety of problems on your computer Checking the condition of system devices and the status of their drivers can help pinpoint the problem gt To check for device problems 1 2 Click Start type device manager then press ENTER Device Manager opens Examine the list of computer device types A device type with problems have a yellow triangle or red octogon indicating a problem or a failed condition Click the symbol to the left of the device type to expand the list of devices The faulty device is marked with a yellow problems or red failed icon To update the device drive
74. mation about backing up files click Start then click Help and Support Type backup in the Search Help box then press ENTER 93 CHAPTER 6 Maintaining Your Computer Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors NA Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run gt To start the Task Scheduler 1 Click Start All Programs Accessories System Tools then click Task Scheduler The Task Scheduler dialog box opens ta z p s p o s DUS anew ine O 2 Click Create Basic Task for basic tasks or click Create Task for more complex tasks then follow the on screen instructions to finish setting up and scheduling the task Ra For more information about scheduling tasks click Start then click Help and Support Type task scheduler in the Search Help box then press ENTER 94 www gateway com Moving from your old computer Transferring files and settings automatically You can move your files folders software settings and user account settings such as display Internet and e mail settings from your old computer to your new one using Windows Easy Transfer providing your old computer uses Windows XP or Windows Vista While using Windows Easy Transfer you will not be able to run other tasks on the computers V
75. mputer e Your hard drive has no operating system installed on it or the operating system files cannot be recognized because they have become corrupted or erased See Recovering your system on page 118 You need to restore your computer to a working condition e See Recovering your system on page 118 112 www gateway com Checking the hard drive for errors Use Error checking if you encounter hard drive problems Error checking examines the hard drive for file and folder problems then corrects the data problems that it finds gt To check the hard drive for errors 1 Click Start then click Computer The Computer window opens 2 Right click the drive that you want to check for errors click Properties then click the Tools tab 3 Click Check Now then click Start Your drive is checked for errors This process may take several minutes Important Error checking cannot scan a drive while the drive is being used IF you try to check your hard drive for errors you see a prompt asking you if you want to scan the hard drive later the next time you restart your computer If you see this prompt click Schedule disc check After Windows has finished checking the drive for errors it provides a summary of the problems that it found 4 Correct any problems that are found by following the on screen instructions 5 Click OK CES For more information about checking the hard drive for errors click Start
76. multimedia keyboard features 21 Elite multimedia keyboard features 22 Using the mouse so fesyetenb tees aap ee hepa as nen 24 Using optical drives sv tc AM are Et aie Et lait gee MI ya MIs 26 Fea ttre Sna aer ee are een a een ait ate a 26 Loading an optical disc eee eee eee 26 Identifying optical drive types cece eee eee 27 Playing dises eaaa a eo estates heats a R aA 28 Contents Creating discs suri e tat careGat eine eek eee ee es wee 29 Using the memory card reader cess eee eee 30 Memory card types cece cece eee eee eee eens 30 Using a memory Card ccc cece ee eee eens 30 Adjusting the volume eee eee eee ee eee ees 31 Configuring the audio jacks cece cece eee 33 Installing a printer scanner or other device 34 Chapter 4 Advanced Hardware Setup 35 Setting up dual video cards cece cece eens 36 Setting up multiple monitors eee eee eee 38 Setting p RAID a s3 oot ee oe ea tem eta eels 39 About RAID ncxes within esate eh areh Aen eeb keh ee S65 39 RAID 0 for performance 0 cece cece e eee eens 39 RAID 1 for security a c225e0e toed eee ta we eae ee wens 40 RAID 5 and 10 for both performance and security 41 Preparing your computer for RAID 42 Configuring RAID 8 Fete uae ui ne A ce Sees 43 Getting EID ee to eee eae ean ene 44 Chap
77. n page 36 11 12 CHAPTER 2 Checking Out Your Computer 3 Setting Up and Getting Started Working safely and comfortably Preparing power connections Connecting to a broadband modem or network Connecting a dial up modem Starting your computer Turning off your computer Restarting rebooting your computer Using the keyboard Using the mouse Using optical drives Using the memory card reader Adjusting the volume Configuring the audio jacks Installing a printer scanner or other device CHAPTER 3 Setting Up and Getting Started Working safely and comfortably Before using your computer follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain e Keep hands and arms parallel to the floor e Adjust the monitor so the screen is perpendicular to your line of sight and the top of the screen is no higher than eye level e Place your feet flat on the floor or on a footrest e Keep ventilation openings clear of obstructions Top of screen is not higher than eye level Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor 14 www gateway com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your ey
78. ng recovery discs on page 119 Perform minor fixes IF only one or two items of software or hardware have stopped working correctly the problem may be solved by reinstalling the software or the device drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 121 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or technical support Web site Revert to a previous system condition IF reinstalling software or drivers does not help then the problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Returning to a previous system condition on page 122 Reset your system to its factory condition IF nothing else has solved the problem and you want to reset your system to factory condition see Returning your system to its factory condition on page 123 www gateway com Creating recovery discs IF your computer experiences problems that are not recoverable by other methods you may need to reinstall the Windows operating system and factory loaded software and drivers To reinstall using discs you must create the set of recovery discs beforehand gt To create recovery discs 1 Click Start All Programs Gateway then click Gateway Recovery Management Gateway Recovery Management opens
79. nt will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make mprovemerits in this manual and the products it describes at any time without notices or obligation www gateway com Trademark acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD compatible drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authori
80. nter manufacturer s technical support eo Help For more information about printer troubleshooting click Start then click Help and Support Type printer troubleshooter in the Search Help box then press ENTER Optical discs Optical discs include CDs DVDs and Blu ray discs The computer does not recognize a disc or the disc drive e Make sure that the disc label is facing up and make sure that the disc is clean and free from large scratches For information on cleaning the disc see Cleaning optical discs on page 56 e Update the device driver For instructions see Checking for device problems on page 117 e Your computer may be experiencing some temporary memory problems Restart your computer An audio disc does not produce sound e Make sure that the Windows volume controls are turned up and mute is turned off and that any attached speakers are turned on and connected correctly e Make sure that the disc is label side up and make sure that the disc is clean and free from large scratches For information on cleaning the disc see Cleaning optical discs on page 56 A movie disc will not play e Make sure that the disc is label side up and make sure that the disc is clean and free from large scratches For information on cleaning the disc see Cleaning optical discs on page 56 109 CHAPTER 7 Troubleshooting e The regional code of the movie disc may not match your drive s regional
81. o close it pJ Help For more information about adjusting the volume click Start then click Help and Support Type adjusting volume in the Search Help box then press ENTER www gateway com Configuring the audio jacks IF the back of your computer has five audio jacks they are universal jacks This means that they can be used for more than one purpose For example the blue jack on the computer can be a stereo in jack or a stereo out jack To use the audio jacks for something other than the default audio device you need to configure the audio jacks For a description of the default audio jack setup see Back on page 8 Va Important IF an audio expansion card is installed in your computer then the computer s built in audio jacks are disabled gt To configure the audio jacks Shortcut Start gt Control Panel gt Hardware and Sound gt Advanced 1 Connect your audio device s to the computer audio jack s 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound Sound the Playback tab then click Configure OR IF your computer has the Realtek Sound Effect Manager installed double click the Sound Effect Manager icon J on the taskbar The Realtek dialog box opens 4 Follow the on screen instructions to configure the audio jacks for your speaker setup E 33 CHAPTER 3 Setting Up and Getting Started Installing a printer scanner or o
82. oduct may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as a should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly ae recoverable recyclable and reusable You can do your part for the environment by following these simple steps e When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area If you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice ot
83. olor uniformity The text on the display is dim or difficult to read e Adjust the brightness and contrast controls e Change the display settings For instructions see your online User Guide e For more information about display types see your display and video card documentation YJ Help For more information about changing the screen resolution click Start then click Help and Support Type screen resolution in the Search Help box then press ENTER Printing The printer will not turn on e Make sure that the power cable is plugged into an AC power source The printer is on but will not print e Make sure that the Print to file box is not checked in the Print dialog box e If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup gt To set a default printer 1 Click Start type printer then press ENTER Control Panel opens and lists available printers 2 Right click the printer you want to be the default printer then click Set as Default Printer 108 www gateway com e Reinstall the printer driver See your printer s user guide for instructions e Wait until files have been printed before sending additional files to the printer e IF you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions on adding additional memory e Contact your pri
84. onnect your computer from the network 2 Click Start All Programs Accessories System Tools then click Disk Defragmenter The Disk Defragmenter dialog box opens aang L L war deem A M Neate det apmeram erme u omatand Virus drda at be tutegmonntend A Pae 1 taedtaten hee Deters po 3 Click Defragment now This process may take hours to complete depending on the size of the drive being defragmented Help CEE For more information about defragmenting the hard drive click Start then click Help and Support Type defragmenting in the Search Help box then press ENTER Backing up files 92 Backing up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable optical disc if you have a recordable drive Use a backup device such as a recordable disc drive to do a complete hard drive backup www gateway com gt To back up files 1 2 Click Start then click Computer The Computer window opens Right click the drive that you want to back up click Properties then click the Tools tab hirere Click Backup Now then click Run a file backup now Follow the on screen instructions to select a backup storage location and the files and folders to back up Help CEE For more infor
85. or CSA certified telecommunication line cord for your dialup modem connection www gateway com Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limit
86. our computer and a device that uses memory cards such as a PDA MP3 player or cellular telephone Your computer s memory card reader may look different inh SDIMMCISMIMSIMS PRO CF MIGHODRIVE i t j wy a e EESE ag af E a Memory card reader slots Activity indicator Memory card types The memory card reader supports several memory card types To determine which types are supported by your card reader and the slots to use for each type of card examine the face plate of the reader Each slot is assigned a different drive letter for example the E and F drives so data can be transferred from one memory card type to another Using a memory card Caution Before inserting a memory card into a slot make sure that the slot is empty or you could damage the card reader gt To insert a memory card 1 Insert the memory card into the appropriate memory card slot 2 To access a file on the memory card click Start then click Computer Double click the drive letter for example the E drive then double click the file name a 30 www gateway com gt To remove a memory card Wait for the memory card reader access indicator to stop blinking then pull the memory card out of the slot Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking You could lose data Also remove the memory card from the reader before you
87. oved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation California Proposition 65 Warning Q Warning This product contains chemicals including lead known to the State of California to cause cancer birth defects or reproductive harm Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer ee Number REN for this device IF requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an
88. pe of your replacement drive s front cover may vary from your original drive If you are installing a new drive slide the drive release latch toward the back of the computer then go to Step 7 OR IF you are replacing an existing drive disconnect the cables from the drive noting their locations and orientation You will reconnect the cables after you install the new drive 53 CHAPTER 5 Upgrading Your Computer 4 Remove the drive thumbscrew from the optical drive Drive thumbscrew 5 Slide the drive release latch toward the back of the computer to release the drive 54 10 11 www gateway com IF you are replacing a drive note any jumper settings on the old drive and set the jumpers on the new drive to be the same If you are installing a new drive follow the manufacturer s instructions Slide the new drive into the drive bay line up the thumbscrew hole on the drive bay with the screw hole on the drive then slide the drive release latch toward the front of the computer to lock the drive into place You do not need to replace the thumbscrew because it was originally installed for shipping purposes Connect the drive cables using your notes from Step 3 IF you are installing a new drive follow the manufacturer s instructions Replace the front bezel by following the instructions in Replacing the front bezel on page 50 Replace the side panel by following the instructions in Replac
89. placing the Front bezel gt To replace the front bezel 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer dad a Tabs and slots 2 Swing the right side of the bezel in so the tabs on the right side of the bezel go into the slots on the right side of the computer 3 Press the right side of the bezel firmly until it snaps into place E Replacing the side panel gt To replace the side panel 1 Make sure that all of the internal cables are arranged inside the computer so they will not be pinched when you close the computer Important Your computer hardware options and port locations may vary from this illustration 50 www gateway com 2 Insert the bottom edge of the side panel into the inside bottom edge of the computer then swing the side panel in toward the top of the computer to secure it into place 3 Replace the side panel thumbscrew A Reconnect the cables and power cord E Adding or replacing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory gt To install or replace DIMM memory 1 Remove the side panel by following the instructions in Removing the side panel on page 47 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 51 CHAPTE
90. placing the front Fan gt To replace the front fan 1 Remove the side panel by following the instructions in Removing the side panel on page 47 2 Remove the fan cover by holding cables out of the way and pulling the cover away from the computer 59 CHAPTER 5 Upgrading Your Computer 3 Disconnect the fan cable from the system board The location of the fan connection may vary so trace the fan cable from the fan to the system board Front fan connector 4 Remove the fan mount by pressing in on the flat area 1 near the front then rotating the fan mount 2 back 5 Slide the old fan out of the fan mount 60 www gateway com Slide the new fan into the fan mount Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount A notch has been provided for routing these wires Insert the tabs on the rear of the fan mount into the slots provided then rotate the mount into place The mount should lock into place Reconnect the fan cable to the system board Replace the fan cover Replace the side panel by following the instructions in Replacing the side panel on page 50 a 61 CHAPTER 5 Upgrading Your Computer Replacing the rear Fan Lo Tools You need a Phillips screwdriver to replace the rear fan gt To replace the rear fan 1 Remove the side panel by following the instructions in Removing the side panel
91. properties 1 Click Start type modem then press ENTER 2 Ifthe Location Information dialog box opens enter the information for your area then click OK 3 Click the Dialing Rules tab click the location from which you are dialing then click Edit 4 Make sure that all settings are correct a CEE For more information about dialing properties click Start then click Help and Support Type dialing in the Search Help box then press ENTER Check for line noise scratchy crackling or popping sounds which is a common problem that can cause the modem to connect at a slower rate interrupt downloads or even disconnect You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location IF you can connect on this line call your telephone service www gateway com You cannot connect to the Internet e The ISP may be having technical difficulties Contact your ISP for technical support e Review the troubleshooting information under Internet and networking on page 102 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further The modem is not re
92. r a common solution to many device problems right click the device click Update Driver Software then click Search automatically for updated driver software and follow the on screen prompts OR To check for specific problems right click the device then click Properties and examine the information within each of the tabs Write down this information for future reference and troubleshooting It may also be useful information to have available if you call Customer Care a 117 CHAPTER 7 Troubleshooting Recovering your system You can solve most computer problems by following the information in Try these steps first on page 100 or in the technical support pages at www gateway com Problem solving may also involve reinstalling some or all of the computer s software also called recovering or restoring your system Gateway provides everything you need to recover your system under most conditions 118 Caution To prepare your computer for additional system recovery options you should create a set of recovery discs as soon as possible Recovery discs take some time to create but for long term reliability the effort is worth it For instructions see Creating recovery discs on page 119 gt To recover your system 1 Create recovery discs as soon as you can You can use these discs later for recovering your system from significant hardware and software problems For instructions see Creati
93. r 3 126 serial number 3 126 LCD panel cleaning 85 troubleshooting 107 109 lights See indicators line in jack 9 10 line out jack 10 maintenance backing up files 92 BigFix 87 checking for drive errors 90 113 checking hard drive space 88 cleaning case 84 cleaning CD 86 cleaning computer display 85 cleaning computer screen 85 cleaning DVD 86 cleaning keyboard 85 cleaning monitor 85 cleaning mouse 85 cleaning optical disc 86 defragmenting 91 deleting files 89 extending computer life 83 suggested schedule 82 using Task Scheduler 94 media reader See memory card reader memory adding 51 installing 51 replacing 51 troubleshooting 113 memory card reader inserting card 30 locating 6 memory card types supported 30 removing card 31 replacing 55 using 30 Memory Stick 30 microphone jack 7 9 Microsoft Certificate of Authenticity 3 model number 3 126 modem cable 17 connecting 17 dial up 17 DSL 17 jack 17 modem jack 10 monitor cleaning 85 setting up multiple 38 troubleshooting 107 mouse buttons 24 changing settings 25 cleaning 85 clicking 25 double clicking 25 moving pointer 24 25 moving screen objects 25 opening files Folders and programs 25 pointer 24 PS 2 port 9 right clicking 25 scroll wheel 25 selecting screen objects 25 troubleshooting 110 USB port 7 10 moving files From old computer 95 96 pointer 24 25 screen objects 25 settings from old computer 95 M
94. r message on page 111 See You get a Data error message on page 112 See The hard drive cannot be accessed or you see a General failure reading drive C error message on page 112 See You get an Operating system not found error message on page 112 See You see an Unable to locate host message and are unable to browse the Internet on page 102 See You get a Download Error message when Media Center tries to update the Program Guide on page 116 See You see a Memory error message on page 113 See You see a Not enough memory error message on page 114 101 CHAPTER 7 Troubleshooting Internet and networking Internet 102 IF you do not find a solution to your problem in this section the issue may be networking related See Networking on page 106 for more information You cannot connect to the Internet IF you are using a cable or DSL modem make sure that the modem cable is securely plugged into the Ethernet network jack See more troubleshooting at Modem cable or DSL on page 103 OR IF you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See more troubleshooting at Modem dial up on page 104 Make sure that your account with your Internet service provider ISP is set up correctly For help contact your ISP technical support
95. rom reaching your computer An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally 16 www gateway com Connecting to a broadband modem or network NA Important Your computer has a built in Ethernet network jack For information about setting up a wired or wireless Ethernet network see your online User Guide You can connect your computer to a broadband cable or DSL modem or to a wired Ethernet network gt To connect to a broadband modem or to an Ethernet network 1 Insert one end of the network cable into the network jack 55 on the back of your computer 2 Insert the other end of the network cable into a cable modem DSL modem or network jack E Connecting a dial up modem Q Warning To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord Your computer may have a 56K modem that you can use with a standard telephone line to connect to the Internet or to fax documents gt To connect the modem 1 Insert one end of the modem cable into the modem jack L1 on the modem at the back of your computer 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 If
96. rom magnetic fields Magnetic fields can erase data on hard drives Never turn off your computer when the drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in expensive repairs that are not covered under a standard warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can lead to permanent damage to the computer Do not block the ventilation fan slots IF these slots are blocked your computer may overheat resulting in unexpected shutdown or permanent damage to the computer When storing your computer for an extended period of time unplug AC power 83 CHAPTER 6 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit e Asoft lint free cloth e An aerosol can of air that has a narrow straw like extension e Cotton swabs e An optical disc drive
97. rovide extra back support 15 CHAPTER 3 Setting Up and Getting Started Sitting at your computer e Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type e Donot slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work e Take breaks to stand and stretch your legs e Avoid twisting your torso or neck Avoiding discomfort and injury from repetitive strain e Vary your activities to avoid excessive repetition e Take breaks to change your position stretch your muscles and relieve your eyes e Find ways to break up the work day and schedule a variety of tasks Preparing power connections Protecting from power source problems Q Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector IF you have a telephone modem use a surge protector that has a modem jack IF you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them f
98. s The Documents folder opens and displays many of your saved personal data files Go to 4 OR In Windows XP click Start then click My Documents The My Documents window opens and displays many of your saved personal data files Go to 4 OR In Windows 98 Windows Me or Windows 2000 double click the My Computer icon on the desktop Go to the next step Double click the C drive icon Double click the Documents or My Documents folder The My Documents window opens and displays many of your saved personal data files Copy your personal data files to removable media or to another computer on your network E www gateway com Finding other files Use Windows Find or Search to locate other personal data files For more information see your online User Guide You can often identify different data file types by looking at the file s extension the part of the file name following the last period For example a document file might have a DOC extension and a spreadsheet file might have an XLS extension File type File usually ends in Documents DOC TXT RTF HTM HTML DOT Spreadsheets XLS XLT TXT Pictures JPG BMP GIF PDF PCT TIF PNG EPS Movies MPEG MPG AVI GIF MOV Sound and music WAV CDA MP3 MID MIDI WMA gt To find files using Find or Search 1 2 3 In Windows Vista click Start then click Search The Search Results window opens OR In Windows X
99. s for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the ol lowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules 129 130 APPENDIX A Legal Notices FCC declaration of conformity Responsible party Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 Phone 800 846 2000 Caution Changes or modifications not expressly appr
100. screw on the expansion card cover Return your computer to its upright position Replace the side panel by following the instructions in Replacing the side panel on page 50 E 71 CHAPTER 5 Upgrading Your Computer Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to local hazardous materials regulations IF the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer gt To replace the battery 1 Restart your computer 2 During the restart press and hold the F2 key The main menu of the BIOS Setup utility opens 3 Write down all the values in the menus and submenus then exit from the utility 4 Shut down your computer 5 Remove the side panel by following the instructions in Removing the side panel on page 47 6 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 7 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Important Your computer s battery location may vary from the illustration below
101. stants in Windows AS Directional keys Press these keys to move the cursor up down right or left Numeric keypad Press these keys to type numbers when the numeric keypad NUM Lock is turned on Elite multimedia keyboard features The keyboard has several different types of keys and buttons Your keyboard also has status indicators that show which keyboard feature is active Audio playback Sleep button Function keys Application buttons buttons Indicators Windows keys Application key Navigation keys Numeric keypad 22 Feature Icon Sleep button C Function keys Application buttons Audio playback buttons Indicators Windows keys Application key eA Editing buttons Navigation keys Numeric keypad www gateway com Description Press this button to activate your computer s Sleep power saving mode Press these keys to start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Press these buttons to launch your Internet home page search for files or launch the calculator program Press these buttons to play your audio files and to adjust the volume Show if your NuM Lock Caps LOCK or ScROLL Lock keys are activated Press the corresponding key to activate the Function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other
102. t the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada www gateway com Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety de Sel The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also b
103. tailored selection of updates that apply only to the software and hardware on your computer For information on running Windows Update see Windows Update in your online User Guide Windows Update can also be controlled through the Windows Security Center For more information see Protecting Your Computer in your online User Guide YJ Help For more information about Windows Update click Start then click Help and Support Type windows update in the Search Help box then press ENTER www gateway com Using BigFix BigFix may be installed on your computer BigFix monitors your computer for problems and conflicts It automatically gathers information about the latest bugs security alerts and updates from BigFix sites on the Internet Whenever BigFix detects a problem it alerts you by flashing the blue taskbar icon To fix the problem click on that icon to open BigFix gt To start BigFix 1 Click Start All Programs Accessories System Tools then click BigFix 2 To learn more about BigFix click Help then click Tutorial a 87 CHAPTER 6 Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space delete unnecessary files defragment files and back up files Checking hard drive space gt To check hard drive space Shortcut Start gt Computer right click drive gt Properties 1 Click Start then click Comp
104. ter 5 Upgrading Your Computer 45 Preventing static electricity discharge 4 46 Opening the case i oseci eee cs tack ea cb eee chase cieaewds 47 Removing the side panel eee eee 47 Removing the front bezel 0 ee eee 49 Closing ENG CaSe sinr a ote oie acetates a er eateries 50 Replacing the front bezel 2 00 eee ee eee 50 Replacing the side panel cee ee eee eee 50 Adding or replacing memory eee ee ee eee 51 Adding or replacing an optical disc drive 53 Replacing the memory card reader 0008 55 Adding or replacing a hard drive 57 Replacing the front fan sj cat stes eet eet eg tee 59 Replacing the rear fan isi lt shee a5 weve eee eee a4 we ence 62 Replacing the power supply ee ee eee ee eee 64 Replacing the heat sink and processor 46 65 Replacing the I O board cece eee eee ee eee 67 www gateway com Adding or replacing an expansion card 64 69 Replacing the system battery cece eee eee 72 Replacing the system board cee cee ee eee eee 73 Chapter 6 Maintaining Your Computer 81 Setting up a maintenance schedule 0 e eee 82 Caring for your computer 2 o 3 2 tutes adele cee ee ae ke 83 Cleaning your computer 0 ccc cece cece eee eeees 84 Cleaning the exterior c
105. ther device 34 Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Your computer has IEEE 1394 also known as Firewire ports and Universal Serial Bus USB ports You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations see Checking Out Your Computer on page 5 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time YJ Help For more information about installing peripheral devices click Start then click Help and Support Type installing devices in the Search Help box then press ENTER 4 Advanced Hardware Setup e Setting up dual video cards e Setting up multiple monitors e Setting up RAID CHAPTER 4 Advanced Hardware Setup Setting up dual video cards IF your computer has two high end graphics cards installed you can enable the SLI connection between two cards so that both cards work as a single card delivering ultra high frame rates for a single gaming monitor gt To set up the single
106. to end to loosen it but do not bend a card sideways 73 CHAPTER 5 Upgrading Your Computer 5 Remove the fan cover by holding cables out of the way and pulling the cover away from the computer 7 Gently pull the plastic tabs away from the sides of the memory modules then remove them Caution The heat sink has thermal paste located on the bottom of it Use caution when you remove the old heat sink so you do not damage the thermal paste If you damage the thermal paste you must apply a new bead of paste to the heat sink when re installing it 74 www gateway com 8 Loosen the four screws that secure the heat sink to the system board then remove the heat sink These screws cannot be completely removed Screws Screws 9 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 75 CHAPTER 5 Upgrading Your Computer 10 Remove the seven system board screws Screws Screws 11 Lift the system board up and out of the case 12 Align the new system board on the standoffs and secure it into the computer case with the screws 13 If your replacement system board does not include a processor go to Step 14 OR IF your replacement system board includes a processor go to Step 17 76 14 15 16 www gateway com Release the processor from the old system board by pushing down on th
107. uring 33 Standby mode 7 starting computer 18 programs 25 starting computer 7 static electricity 46 surge protector 16 system battery replacing 72 system board replacing 73 system identification label 3 126 T Task Schdeuler 94 techinal support Support 2 technical support tips before contacting 126 telephone support 126 transferring files from old computer 95 96 settings from old computer 95 troubleshooting add in cards 115 cable modem 103 cards 115 CD drive 109 dial upmodem 104 dial up modem speed display 109 DSL modem 103 DVD drive 109 Ethernet network 106 files 111 144 105 general guidelines 100 hard drive 111 Internet connection 105 keyboard 111 LCD panel 107 109 memory 113 memory card reader monitor 107 mouse 110 network 106 passwords 114 power 107 printer 108 safety guidelines 100 screen 107 109 screen area 107 screen resolution 107 technical support 126 telephone support 126 turning off computer 7 19 20 turning on computer 7 18 U uninterruptible power supply UPS 16 updating Windows 86 UPS 16 USB port V video playing 28 29 volume adjusting 31 adjusting dial up modem 105 controls 31 muting 31 Ww waking computer 18 Windows Product Key Code 3 102 110 7 10 34 www gateway com Windows Easy Transfer 95 Windows key 22 23 Windows System Restore 118 Windows Update 86 wired Ethernet troubleshooting 106 working safely 14 X xD 30 Z
108. uter The Computer window opens 88 www gateway com 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears ig al amp Local Dui C Propetes mwt lo teedewe Deng Sar Oa Toe a weer Li ce DE TIA 150 TDi bye 4158 Btw oae 3 vm iit ar MOTT ASS 57 bytas 4 one Qe Ome were te Oe te oe eee cen tea tree tor eee new i oe ne E Deleting unnecessary files Delete unnecessary files such as temporary files and files in the Recycle Bin to free hard drive space gt To delete unnecessary files Shortcut Start gt Computer gt right click drive gt Properties gt Disk Cleanup 1 Click Start All Programs Accessories System Tools then click Disk Cleanup The Disk Cleanup Options dialog box opens Disk Cleanup Options Choose which files to dean up gt My files only Files from all users on this computer 89 CHAPTER 6 Maintaining Your Computer 2 Click one of the options e My files only cleans only the folders for the currently logged in user e Files from all users on this computer cleans all folders The Disk Cleanup Options dialog box opens 3 Click to select the types of files you want to delete then click OK The types of files you indicated are deleted CEE For more information about keeping the hard drive free of unnecessary files click Start then click Help an
109. uter for RAID 42 Setting up RAID on your computer can involve two major steps depending on how your computer has been configured Y Important IF your computer came from the factory with RAID already set up your computer is ready to use and you do not need to perform any of these steps gt To prepare your computer for RAID 1 Configure the RAID arrays See the Array Manager User Guide or Configuring RAID on page 43 2 Install the operating system from the Windows disc that came with your computer a www gateway com Configuring RAID Creating a RAID volume Because RAID can be configured so many ways this procedure covers only the basics This procedure assumes that no RAID has been defined yet gt To create a RAID volume 1 Install additional hard drives as needed for your RAID plan For instructions on installing hard drives see Adding or replacing a hard drive on page 57 2 Start or restart your computer then press F9 during startup The MediaShield Utility RAID setup screen opens 3 To create a new array set RAID Mode to Striping for RAID 0 then select drives on the left and click Add to add the drives to the array 4 Press F7 then press Y The new array is created vI Press CTRL X to exit the utility Your computer restarts 6 Install the operating system from the Windows disc that came with your computer a Deleting a RAID volume Deleting a RAID volume deletes a
110. ving the side panel on page 47 2 Slide the drive slot s release latch toward you to unlock it or it may already be unlocked 3 If you are adding a new drive go to Step 6 OR IF you are replacing an existing drive go to the next step 4 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive SATA power cable SATA data cable 57 58 CHAPTER 5 Upgrading Your Computer Remove the hard drive by sliding it out of the drive bay Slide the new drive into the drive bay then secure it in the drive bay by sliding the drive release latch back IF you are replacing a drive reconnect the drive cables using your notes from Step 4 IF you are installing a new drive follow the manufacturer s instructions for connecting it to the system board You can also refer to the following figure for SATA port assignments SATA 6 port SATA 1 port SATA 2 port Replace the side panel by following the instructions in Replacing the side panel on page 50 Reconnect all external cables and the power cord Turn on your computer www gateway com 11 If you installed a new primary drive e Format and partition the drive according to the manufacturer s instructions e Install Windows using the operating system DVD that came with your computer For more information on restoring your system see Recovering your system on page 118 Re
111. xceed 5 Laser safety statement Q Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD rive All Gateway systems equi ped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location 131 APPENDIX A Legal Notices Television antenna connectors protection for systems fitted with TV cable TV tuner cards 132 External television antenna grounding Va Important The instructions are for the person who installs cable to the system Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an ant
112. you have three drives 300 GB 250 GB and 200 GB in a RAID 0 array your computer only recognizes 600 GB total capacity RAID 1 for security RAID 1 maintains a complete copy of all files on each physical hard drive in the array Maintaining simultaneous complete copies of files across multiple hard drives is called mirroring IF a drive fails the mirrored drive takes over and acts as the primary drive In the following graphic each letter represents a unique block of data and each column represents a separate hard drive AA _ A BA _ ik B C C File reading performance seek time is increased using the same methods that RAID 0 uses although writing speed is the same as if writing to a single hard drive 40 www gateway com Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array So if you have two drives 300 GB and 250 GB in a RAID 1 array your computer only recognizes a single drive with 250 GB total capacity RAID 5 and 10 for both performance and security Understanding RAID 5 RAID 5 uses striping at the file level with on the fly error correction across all drives Because of this error correction small file read write errors can be quickly and automatically fixed without a significant drop in system performance RAID 5 offers good performance and data redundancy This array preserves your files if a drive fails RAID 5 stripes bot
113. you want connect a telephone to the PHONE jack on the modem at the back of your computer E 17 CHAPTER 3 Setting Up and Getting Started Starting your computer gt To start your computer 1 Connect the power network mouse and keyboard cables to your computer according to the setup poster 2 Press the power button on the front of your computer IF your computer does not turn on check the power cable connections Na Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat and has its own cooling fan Both the system fan and processor fan can run at different speeds at times to ensure correct system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed 3 Ifyou are starting your computer for the first time follow the on screen instructions to select the language and time zone and to create your first user account 4 Attach and turn on any USB or audio peripheral devices such as printers scanners and speakers See the documentation that came with each device for its setup instructions 5 To open your computer s Start menu click Start From that menu you can run programs and search for files For more information on using your computer s menus see Using Windows and Customizing Windows in your online User Guide C W
114. zed by Macrovision Corporation Reverse engineering or disassembly is prohibited 135 APPENDIX A Legal Notices 136 Index A AC power connector 9 accessories safety precautions 129 activity indicators See indicators application buttons 23 application key 22 23 arrow keys 22 23 audio audio in jack 9 center speaker jack 9 configuring jacks 33 front speaker jack 10 headphone jack 10 line in jack 9 line out jack 10 microphone jack 7 9 muting 31 rear speaker jack 9 recording 29 S PDIF jack 9 side speaker jack 9 subwoofer jack 9 audio CD cleaning 86 audio in jack 9 audio playback buttons backing up files 92 battery replacing 72 bezel removing 49 replacing 50 BigFix 87 Blu ray 6 playing 29 recording 29 21 23 broadband connection 17 modem 17 broadband connection connecting 9 buttons See keys and buttons C cable modem 17 connecting 9 troubleshooting 103 Caps Lock indicator 22 23 cards adding expansion 69 inserting memory card 30 installing memory card 30 removing memory card 30 replacing expansion 69 slots 30 troubleshooting add in card 115 troubleshooting expansion 115 troubleshooting memory card 110 types of memory cards supported 30 case closing 50 opening 47 CD cleaning 86 copying 29 inserting 26 playing audio 28 recording 29 troubleshooting 109 CD drive adding 53 identifying 27 locating drive 6 137 replacing 53 See also optical drive troubleshootin

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