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Gateway E-9425R Server User Manual

1. 0occoocooo 99 Appendix D Safety Informati0M 00oococcoco 103 Contents 1 Checking Out Your Gateway Server e Front e Back e Interior e System board e Hot swap backplanes e Getting Help CHAPTER 1 Checking Out Your Gateway Server Front Optical drive Control panel SMIL module port Hard drives Ll O O RESET NMI Feature Feature 1 2 USB ports 6 NIC status LED 2 Power button 7 System fault LED 3 ID button 8 Reset button 4 Power LED 9 NMI button 5 ID LED Dual NIC PS 2 keyboard VGA i Dual USB connectors connector connector Serial port connectors Server management PS 2 mouse eed connector AC power port connector ID LED optional connector SSS 7 nnn RA ieee sge i 31 M e gt end no ae SAA td e a s E SE KIDS 9 a Interior a A W N Feature System board System fans Fan board Hard drive bays SMIL module optional Control panel www gateway com Feature Slimline DVD CD RW combo drive or DVD RW drive SAS SATA backplane ROMB battery backup Riser card assembly Power supply bay CHAPTER 1 Checking Out Your Gateway Server System board Connectors BR UU NY FF WW 335 Y 16 8868686 86464 OO Feature Rear dual USB Port 135 Serial port 131 ID LED CR16 VGA port J39 331 Rie J39 m ian Y OG Jis J6 J59 i J14 9 I J11 20 21 22 23 BIE 11 J3 12 13 Fe
2. Follow the instructions in Opening the server case on page 29 Place the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 30 E 59 CHAPTER 5 Using the BIOS Setup Utility Updating and recovering the BMC Updating the BMCfirmware To update the BMC firmware 1 Download the BMC firmware zip file from support gateway com 2 Read the release notes for the firmware update 3 Follow the instructions on the Web site or in the readme txt file in the downloaded zip file 4 to update the firmware When the BMC update is complete reboot your server E Recovering the BMC If you encounter a problem while you are updating the BMC such as a power outage the BMC update may not be successful If this occurs you may need to recover the old BMC Va Important This method does not work if the keyboard is connected through the KVM switch gt To manually recover the BMC 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 A Caution Moving the jumper while the power is on can damage your server Always ath off the server and unplug the power cords and all other cables before changing the jumper 3 Remove the jumper across pins 1 2 of
3. Important Y Although the Server Companion DVD is bootable it does not include network operating system files and is not intended to restore your operating system To boot to this DVD 1 With your server turned on insert the Server Companion DVD into the DVD drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow any on screen instructions You can use the options in this menu to reformat your hard drive create mass storage driver disks or reload selected applications E 25 26 CHAPTER 3 Maintaining Your Server 4 Installing Components Preparing to install components Preventing static electricity discharge Opening the server case Closing the server case Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module Replacing the hot swap backplanes Replacing the hot swap backplanes Replacing the ROMB battery pack for the mezzanine RAID card Replacing the CMOS battery Replacing the control panel Replacing the system board CHAPTER 4 Installing Components Preparing to install components Selecting a place to work Work on your server in an area that e Is clean avoid dusty areas e Isa low static environment avoid carpeted areas e Has a stable surface on which to s
4. OR If your server has two power supply modules installed you do not need to turn off the power to the server before continuing Press the retaining clip on the power supply to the left to release the power supply module from the chassis Pull the power supply module straight out of the server with the handle It may take considerable force to remove Insert the new power supply module into the server with the retaining clip on the right until it locks into place Reconnect the AC power cord for the new power supply module n Replacing the power distribution board To replace the power distribution board 1 46 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power ford and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Remove the power supply modules by following the instructions in Replacing a power supply module on page 45 www gateway com 4 Remove the power distribution board cover 1 by pulling it out of the chassis 5 6 9 10 11 Disconnect the main power CPU power backplane power 12C power and midplane power cables See System board on page 4 for the location of the connectors on the system board Remove the screw 2 holding the power board into the chassis then press down the tab 3 and move the power distribution b
5. fields such as unshielded stereo speakers Strong magnetic fields can erase data on both o and hard drives Even a telephone placed too close to the server may cause interference Protecting from power source problems 10 Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors A Caution High voltages can enter your server through the power cord and the modem and network connections Protect your server by using a surge protector If you have a modem use a surge protector that has the appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server When you purchase a surge protector Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage the better the protection for your server e Check the energy absorption dissipation rating The higher the energy absorption rating the be
6. BIOS Recovering the BIOS Resetting the BIOS Updating and recovering the BMC CHAPTER 5 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off A Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later oo record the settings on a printout of this guide s appendix for BIOS Settings on page To open the BIOS Setup utility 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus e Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset e Boot gives you access t
7. BIOS setup if needed requested Late POST initialization of chipset registers Build ACPI tables if ACPI is supported Program the peripheral parameters Enable disable NMI as selected Late POST initialization of system management interrupt Check boot password if installed Clean up work needed before booting to operating system Take care of runtime image preparation for different BIOS modules Fill the free area in FOOOh segment with OFFh Initializes the Microsoft IRQ Pono PRET o the runtime language module Disables the system configuration display if needed Initialize runtime language module Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRS Prepare CPU for operating system boot including final MTRR values Wait for user input at config display if needed Uninstall POST INT1Ch vector and INTO9h vector De initializes the ADM module Prepare BBS in Int 19 boot End of POST initialization of chipset registers Save system context for ACPI Pass control to OS Loader typically INT19h 75 76 CHAPTER 6 Troubleshooting Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset memory and other components before system memory is available The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initializ
8. GB 4 GB DIMM4 512 MB 1GB 2 GB 4 GB DIMM5 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM5 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM6 512 MB 1GB 2 GB 4 GB DIMM6 512 MB 1GB 2 GB 4 GB DIMM7 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM7 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM8 512 MB 1GB 2 GB 4 GB DIMM8 512 MB 1GB 2 GB 4 GB Total Usable Memory 2 GB 4 GB 8 GB 16 GB 2 GB 4 GB 8 GB 16 GB 4 GB 8 GB 16 GB 32 GB Total Usable Memory 1GB 2 GB 4 GB 8 GB 2 GB 4 GB 8 GB 16 GB 37 CHAPTER 4 Installing Components Sparing mode For the sparing mode please follow the online spare FBDIMM configuration requirements in addition to general configuration requirements below e When only DIMM1 and DIMM3 are being used they must be fully populated with dual rank FBDIMMs e f DIMM1 and DIMM3 and DIMM2 and DIMM4 are being used they must be fully populated e Ifinstalled DIMM1 and DIMM3 and DIMM2 and DIMM4 must contain FBDIM Ms with identical part numbers e Ifinstalled DIMM5 and DIMM7 and DIMM6 and DIMM8 must also contain FBDIMMs with identical part numbers In the online spare mode FBDIMMs must be populated as specified in the following table DIMM Installation Options Sparing Mode A a rn Be X 4 X X 8 X X X X Use only DIMM1 and DIMM3 with dual rank FBDIMMs To install or replace memory 1 Follow
9. Revision PIA Revision SDR Revision Value No Access View Only Limited Full Access Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Varies Varies Varies Varies Varies Varies Varies Varies BIOS ID string excluding build time date Varies Varies Varies Varies Varies 95 BIOS menu Exit 96 APPENDIX B BIOS Settings BIOS submenu Remote Access Configuration IPMI Configuration lOat Restore on AC Power Loss Wake on RING function Setting HSC FW Revision HSBP Remote Access Serial Port Number Base address and IRQ Serial Port Mode Flow Control Redirection After BIOS POST Terminal Type VT UTF8 Combo Key Support Status of BMC BMC Firmware Revision View BMC Event Log Clear BMC System Event Log BMC PEF Status Toggle PEF Save Changes and Exit F10 Discard Changes and Exit Value Firmware revision of the Hotswap controller N A if not present Disabled Enabled COM1 115200 8 n 1 57600 8 n 1 19200 8 n 1 09600 8 n 1 None Hardware Software Disabled Boot Loader Always ANSI VT100 VI UTF8 Disabled Enabled Provides data on event log Disabled Enabled No Yes Disabled Enabled Power Off Power On Last State Disabled Enabled BIOS menu www gateway com BIOS submenu Setting Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults Value
10. The following second level submenus are accessed from the submenu indicated in the first column BIOS submenu IDES Configuration BIOS 2nd level submenu Primary IDE Master All IDE drives Setting Below is shown information and options appropriate to drive type Device Vendor Size LBA Mode Block Mode PIO Mode Async DMA Ultra DMA S M A R T Type LBA Large Mode Block Multi Sector Transfer Mode PIO Mode DMA Mode Value Device information Device vendor Device size Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S M A R T support Not Installed Auto CD DVD ARMD Disabled Auto Disabled Auto Auto 0 1 2 3 4 Auto SWDMA 0 2 MWDMA 0 2 UWDMA 0 6 97 98 APPENDIX B BIOS Settings BIOS submenu BIOS 2nd level Setting submenu S M A R T 32Bit Data Transfer BIOS submenu BIOS 2nd level Setting submenu USB Configuration USB Mass Storage Device Configuration USB Mass Storage Reset Delay Device 1 Emulation Type Device n Emulation Type Value Auto Disabled Enabled Disabled Enabled Value 10 Sec 20 Sec 30 Sec 40 Sec Only displayed if a device is detected Includes a DevicelD string returned by the USB device Auto Floppy Forced FDD Hard Disk CDROM Only displayed if a device is detected Includes a DevicelD string returned by the USB device Auto Floppy For
11. V Important If you disable an IDE controller to free the interrupt for that controller you must physically unplu the IDE cable from the system board imply disabling the drive by configuring the BIOS option does not make the interrupt available The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt ISA Interrupt Description IRQO 8254 timer IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free IRQ4 Serial port IRQ5 Hot plug SCSI controller IRQ6 Diskette controller IRQ7 Free IRQ8 Real time clock IRQ9 Generic Option for SCI IRQ10 VGA IRQ11 USB IRQ12 Mouse controller IRQ13 Numeric data processor IRQ14 Primary IDE controller IRQ15 Secondary IDE controller Connector pinouts 84 Main power connector J8 Pin Signal Name il 3 3 V 3 3 V Ground 5V Ground 5 V Y oO Wu Sh WW N Ground Pin 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 www gateway com Signal Name Power good Stand by 5 V 12 V 12 V 3 3 V 3 3 V 12 V Ground DC_ON soft on off Ground Ground Ground Key 5 V 5 V 5 V Ground Processor power connector J6 VGA connector Pin e W N ul Pin Signal Name Ground Ground Ground Ground 12 V 12 V 12 V 12 V Signal Name Red analog color signal R Green analog color signal G 85 86 APPENDIX A Server
12. abel mi 4 Follow the instructions in Closing the server case on page 30 5 Insert a bootable USB disk on key containing a valid BIOS image into a USB port 6 Reconnect the power cords and turn on the server The BIOS recovery is initiated 7 8 9 Wait until the BIOS recovery is completed The process may take up to 5 minutes Remove the bootable USB disk on key Turn off the server then disconnect the power cords and all other cables connected to the server 10 Follow the instructions in Opening the server case on page 29 11 Place the jumper back onto pins 1 2 37 12 13 Resetting th CHAPTER 5 Using the BIOS Setup Utility Follow the instructions in Closing the server case on page 30 Plug in the AC power cords and turn on the server then verify that the recovery was successful m e BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults Press the power and reset buttons on the front of the server Move the Cear CMOS jumper on the system board gt To reset the BIOS using the power and reset buttons 1 2 3 4 5 Print the appendix for BIOS Settings on page 89 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record any custom BIOS settings on your printout Press the reset button and hold it down for four se
13. and can be scratched or damaged by abrasive or ammonia based glass cleaners If your computer screen is an LCD monitor use only a damp soft cloth to clean it Never spray water directly onto the screen OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen Cleaning the tape drive If you use a tape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability e Clean the drive monthly with the cleaning cartridge included with the drive e Remove the tape from the drive whenever the drive is not in use Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set
14. controllers are enabled For more information see Using the BIOS Setup Utility on page 55 e Reinstall the device driver For instructions see Using Your Server Companion DVD e Make sure that the drive is configured correctly by following the instructions in the drive s documentation e Turn off your server then remove the drive and push it in again to make sure the drive is seated correctly For instructions see Removing and installing an optical drive on page 31 Your optical drive tray does not open e Press a straightened paper clip wire into the optical drive s manual eject hole The drive tray opens e Ifthis problem happens frequently while the server is turned on the drive may be defective Expansion cards Your server does not recognize an expansion card e Restart your server Make sure that you have installed the necessary software or driver For instructions see the card s documentation o Reseat the expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 39 Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message l a diskette is in the diskette drive eject it and restart your server by pressing the reset utton e Restart your server by pressing the reset button 78 Internet Keyboard Memory www gateway com e Turn off your server then remove all hard drives and
15. included with your server J CHAPTER 4 Installing Components Installing memory Caution Use only 667 MHz Fully Buffered FB DIMM memory modules Your server supports eight 667 MHz fully buffered DIMMs FB DIMMs to provide up to a maximum of 32 GB with fully buffered support Supported DIMM sizes include 512 MB 1 GB 2 GB and 4 GB DIMMs must be low profile or ultra low profile and cannot exceed 1 2 in height The BIOS configures the memory controller to run in non redundant mirroring and sparing modes Memory slots Non redundant mode DIMM Installation Options Non redundant Mode DIMM DIMM1 1 512 MB 1GB 2 GB 4 GB 2 512 MB 1GB 2 GB 4 GB 36 DIMM2 DIMM3 DIMM4 ODIMM5 ODIMM6 DIMM7 DIMM8 TotalUsable Memory 512 MB 1GB 2 GB 4 GB 512 MB 1GB 1GB 2 GB 2 GB 4 GB 4 GB 8 GB www gateway com DIMM Installation Options Non redundant Mode DIMM DIMM1 4 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB 8 512 MB 1GB 2 GB 4 GB DIMM2 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB Mirroring mode DIMM Installation Options Mirroring Mode DIMM DIMM1 4 512 MB 1GB 2 GB 4 GB 8 512 MB 1GB 2 GB 4 GB DIMM2 512 MB 1GB 2 GB 4 GB DIMM3 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM3 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM4 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2
16. maintenance task where you have to open the server case make sure that you close the case and reconnect all cables before you restart your server Q Warnin To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Memory messages Gate20 Error The BIOS is unable to correctly control the system board s Gate A20 function which controls access of memory over 1 MB This may indicate a problem with the system board Multi Bit ECC Error This message will only occur on systems using ECC enabled memory modules ECC memory has the ability to correct single bit errors that may occur from faulty memory modules A multiple bit corruption of memory has occurred and the ECC memory algorithm cannot correct it This may indicate a defective memory module 65 66 CHAPTER 6 Troubleshooting Boot messages Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerni
17. module optional suppor Windows Server 2003 all Windows Small Business Server 2003 all and Windows Storage Server 2003 all FCC Class A UL cUL System board specifications 82 Processor Chipset Memory PCI device slot VGA Super 1 0 LAN Supports as many as two Intel Xeon 5100 Dual Core or 5300 Quad Core Series processors Intel 5000P MCH Northbridge Intel ESB2E Southbridge da 240 pin vertical DIMM slots support from 512 MB to 32 GB if fully buffered FB DIMM DDR2 667 compliant ECC 72 bit single rank or dual rank low e or ultra low profile SDRAM modules Pa riser assembly featuring One full length full height 64 bit PCI X 100 MHz or one PCI Express riser which supports one card One low profile LP PCI Express riser which supports one card Integrated Matrox G200 Graphics Core with 2 25 MB Up to 1280 x 1024 8 bpp or 1024 x 768 16 bpp Server Engine Pilot controller Supports one fast UART 16550 serial port one PS 2 keyboard port and one PS 2 mouse port Intel ESB2 controller Dual onboard 10 100 1000 network interface IEEE 850 3u auto negotiation support Full duplex support www gateway com Storage PCle x8 mezzanine board for SAS HBA and RAID support ACPI ACPI 2 0b compliance Supports S Sl S5 Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run un
18. of the other fans will increase With the bad fan replaced the other fans may revert to normal speed To replace a fan group 1 2 Follow the instructions in Preventing static electricity discharge on page 28 Follow the instructions in Opening the server case on page 29 COND UN A Note which fan group is not working and therefore needs to be replaced Y Important Make sure that the arrows on op of the fans indicating airflow point to the pado the chassis The fan cable should exit the fan module toward the back of the chassis Disconnect the 6 pin fan tach cable from the fan board Lift the fan group from the fan cage in the chassis Insert the replacement fan group into the fan cage Connect the 6 pin fan tach cable from the fan to the fan board Follow the instructions in Closing the server case on page 30 o 41 42 CHAPTER 4 Installing Components To replace the system fans and the fan board 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power corde server 2 Follow the instructions in Opening the server case on page 29 3 Disconnect the 6 pin fan tach cables from the fan board 4 Lift the fan cage and fans 1 out of the server and all other cables connected to the 6 Push the fan board toward the fan board lock to disengage it from the locking tabs 3 then
19. table error BIOS POST DIM code found a PCI device in the system but was unable to figure out how to route an IRQ to the device Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system Timer Error Indicates an error while programming the count register of channel 2 of the 8254 timer This may indicate a problem with system hardware Interrupt Controller 1 error BIOS POST could not initialize the Master Interrupt Controller This may indicate a problem with system hardware Interrupt Controller 2 error BIOS POST could not initialize the Slave Interrupt Controller This may indicate a problem with system hardware CMOS messages CMOS Date Time Not Set The CMOS Date and or Time are invalid This error can be resolved by readjusting the system time in AMIBIOS Setup CMOS Battery Low CMOS Battery is low This message usually indicates that the CMOS battery needs to be replaced It could also appear when the user intentionally discharges the CMOS battery CMOS Settings Wrong CMOS settings are invalid This error can be resolved by using AMIBIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup www gateway com Miscellaneous messages Keyboard Error end is n
20. the load lever and lift it up 1 then open the load plate 2 to release the processor N Caution The processor only fits the socket when oriented as indicated Do not force the processor into the socket to avoid bending the pins or damaging the processor If the processor does not fit completely check its orientation and check for bent pins 8 Insert the new processor into the socket making sure that the gold triangle on the corner is situated as shown in the following illustration 9 When the processor is oriented correctly and in place press ED into the socket rotate the load plate into place and push down the load lever until it clicks into place AA www gateway com AN Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you anpa the heat sink so you do not damage the TIM If you are reusing the original heatsink make sure that the TIM on the bottom of the eatsink is not damaged If the TIM is damaged you should remove the old TIM and then apply new TIM to the bottom of the heatsink 10 Place the heat sink on the installed processor 2 making sure that the locking tab on the socket goes through the hole in the heatsink 11 Push down the heat sink retaining levers 3 and lock them under the retaining hooks on the heat sink socket SZN VAa S i A 12 Follow the instructions in Closing the server case on page 30 n Replacing a po
21. this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an inter
22. up and working To record your BIOS configuration 1 Print the appendix for BIOS Settings on page 89 2 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 3 Record the BIOS settings on your printout E System administration Gateway Systems Manager Gateway Systems Manager GSM lets you manage multiple computers on a Windows network from a ane window then implement commands and policies across the network with a single action With Gateway Systems Manager you can run system management tasks which are triggered by certain events or conditions For more information refer to the Gateway Baseboard Management Controller BMC User Guide at http support gateway com support default aso by O this server from the list You can also find additional information in the program s online help ZA CHAPTER 3 Maintaining Your Server Server security Locking the server To lock the server 1 Remove the bezel lock keys from the inside of the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Installing the bezel on page 14 2 Insert the key into the lock and rotate it turn clockwise To unlock it rotate the key Ya turn counter clockwise E Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administr
23. 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCCcompliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENS on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this h
24. 69 beep codes 70 bezel installing 14 BIOS recovering 57 resetting 58 resetting passwords 59 troubleshooting 78 BIOS Setup utility menus 56 90 navigating through 56 Opening 56 passwords 22 59 recording configuration 21 settings 90 submenus 97 98 troubleshooting 78 BMC 23 recovering 60 Boot menu BIOS Setup utility 56 bootblock initialization code checkpoints diagnostic LEDs 76 bootblock recovery code checkpoints diagnostic LEDs 76 C card installing 39 slot location 2 4 39 troubleshooting 78 case closing 30 opening 29 checkpoints ACPI runtime 78 bootblock initialization code 76 bootblock recovery code 76 DIM code 77 POST code 73 cleaning case 20 keyboard 20 screen 21 tape drive 21 closing case 30 CMOS battery see battery components installing 28 configuration jumper 4 connections control panel 4 diskette drive 4 IDE 4 keyboard 2 LAN 2 monitor 2 mouse 2 network 2 power 2 4 PS 2 2 RJ 45 4 serial 2 USB 2 VGA 2 video 2 control panel replacing 52 standard 2 cover panels removing 29 D DDR SDRAM see memory device drivers installing 23 Device Initialization Manager see DIM diagnostic LEDs 72 ACPI runtime checkpoints 78 bootblock initialization code checkpoints 76 bootblock recovery code checkpoints 76 DIM code checkpoints 77 POST code checkpoints 73 DIM code checkpoints 77 DIMM see memory diskette drive connector 4 location 2 display troubleshooting 80 documentation Gate
25. A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace AS M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Capable and Status BAD AS M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk System configuration messages DMA 2 Error Error initializing secondary DMA controller This is a fatal error often indication a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indication a problem with system hardware Checking NVRAM Updat
26. ATA IDE Configuration Legacy IDE Channels Configure SATA as Primary IDE Master Value Auto Disabled Non Redundant Interleaved Single Channel Mirror Mirrors branch space Between branches Spare a Rank DIMM Sparing Non Redundant Mirror Spare Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not Installed Disabled Compatible Enhanced SATA Only PATA Pri SATA Sec SATA Pri PATA Sec PATA Only IDE RAID ACHI auto detected Selects IDE Configuration sub menu 91 92 BIOS menu APPENDIX B BIOS Settings BIOS submenu Super I O Configuration Setting Primary IDE Slave Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Fourth IDE Slave ACHI Port 0 ACHI Port 1 ACHI Port 2 ACHI Port 3 ACHI Port 4 ACHI Port 5 Hard Disk Write Protect IDE Detect Time Out Sec Onboard Floppy Controller Floppy A Serial Port 1 Address Value auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected auto detected a
27. Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery isposal If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery To replace the battery 1 Print the appendix for BIOS Settings on page 89 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record the BIOS settings on your printout then close the utility Turn off your server then follow the instructions in Preventing static electricity discharge on page 28 Follow the instructions in Opening the server case on page 29 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Ul Ww N C J pbk F Y J A A J 7 0 a na 7 Push the battery retention clip away from the battery until the battery lifts up then remove the old battery You can use a screwdriver to help lift the battery 8 Make sure that the positive side of the new battery is facing the correct direction then press the new battery into the socket until it snaps into plac
28. Device 1st Drive nth Drive 1st Drive nth Drive 1st Drive nth Drive Value Top PCle slot Option ROM enabled or disabled Bottom PCle slot Option ROM enabled or disabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices BIOS menu Server www gateway com BIOS submenu System Management Setting Administrator Password Installed Not installed User Password Installed Not installed Change Administrator Password Set or clear Admin password User Access Level Change User Password Set or clear User password Password On Boot Boot Sector Virus Protection Power amp Reset Switches Inhibit NMI Control Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device
29. E 9425R Server JSERGUIDE A Gateway Contents Chapter 1 Checking Out Your Gateway Server 00cceeeaeuuaueee 1 NN 2 Controlpaner aida as 2 O E 2 O o da dan 3 System Board A exude aa lea a dee the Dazed gle A weed S 4 GONMECIORS lt 3 tesa o A tte BON da td ot 4 Hot swap backplanes ictus Sra tyi as ASA Si 6 SAS SATA backplane aida anta ntc casada 6 EDITO Mato esas ticas as cia laicos rata bas 7 Getting Help AS A E a re 8 Server Companion DVD sd 8 Gateway Web site aviat is EA pa Bence a 8 Telephone SU Oca ato aa cated eae leds 8 Chapter 2 Setting Up Your Server 0 o occcocccoo a 9 Setting up the hardware asia ada tease 10 Protecting from power source problems cc cece cece e eee eeeeeues 10 Mounting your server into a Cabinet cece eee eee eee eee een ennees 11 Installing the bezel ita a A A wide sears A ebane sea 14 Removing the server from a cabinet ccccece cece eee e ene 15 Starting Your SR dsd datada 16 Understanding the power on self test ccc cc cece eee eee eens 16 Turning off your server wot aad 17 Setting up the operating system peer a dd 17 Initial hardware settings caco AR AA a a 17 Chapter 3 Maintaining Your Server ccocooccoco une eeeeeneeee 19 Caring for your Serve svane ie bis ta aera cae garish aa 20 Cleaning your server e iva os AA A ean advan wuns 20 Preparing for system recovery ib 21 Recording the BIOS configuration 0 ccc cece eee eee ro 21 System
30. IOS Setup utility 56 setting up hardware 10 operating system 17 safety precautions 10 20 104 Setup utility see BIOS Setup utility slots memory 4 specifications 82 87 electronic 83 environmental 83 system 82 system board 82 standard control panel 2 starting server 16 static electricity 28 supervisor password see administrator password support telephone 8 surge protector 10 system 82 administration 21 control 21 ID indicator 2 22 interrupts 84 management 21 security 22 specifications 82 startup 16 system board components 4 connectors 4 installing 52 replacing 52 specifications 82 system board LEDs 7 71 system configuration protecting with passwords 22 system fans installing 41 removing 41 replacing 41 system recovery recording BIOS configuration 21 T tape drive cleaning 21 location 2 technical support Customer Care 64 resources 64 tips before contacting 64 telephone support 8 64 training CD 65 Gateway Learning Libraries 65 troubleshooting add in card 78 battery 69 beep codes 70 BIOS 78 card 78 diagnostic LEDs 72 error messages 65 expansion card 78 general guidelines 69 general safety guidelines 65 hard drive 78 Internet connection 79 107 Index keyboard 79 LED information 7 71 master boot record 79 memory 79 monitor 80 optical drive 78 power 80 power source problems 10 processor 80 safety guidelines 65 technical support 64 telephone support 64 video 80 turning of
31. Specifications 10 11 12 13 14 15 Serial port connector Pin Signal Name 1 DCD 2 RXDATA 3 TXDATA 4 DTR 5 GND DSR 7 RTS 8 CTS 9 RI Signal Name Blue analog color signal B No connection GND GND 5V GND 5V GND No connection SDA HSYNC horizontal sync VSYNC vertical sync SCL Description Data Carrier Detect1 Receive Data Transmit Data Data Terminal Ready Ground Data Set Ready Request To Send Clear To Send Ring Indicate Keyboard and Mouse connectors Pin Signal Name 1 Keyboard or mouse data 2 NC 3 GND 4 5 V www gateway com Pin Signal Name 5 Keyboard or mouse clock 6 NC External USB connectors Pin Signal Name 1 5V 2 USBN Data 3 USBN Data 4 GND 12C SMBus connector Pin Signal Name 1 12C SCL 2 12C SDA 3 12C Alert 4 Ground 5 33 V Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 87 88 APPENDIX A Server Specifications B BIOS Settings 90 APPENDIX B BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings o
32. TINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBlock Initialize the CPU The BAT test is being done on KBC The keyboard controller command byte is being programmed after Auto detection of KB MS using AMI KB 5 Early CPU Init Start Disable Cache Init Local APIC Set up boot strap processor information Set up boot strap processor for POST Enumerate and set up application processors Re enable cache for boot strap processor Early CPU Init Exit Initialize the 8042 compatible keyboard controller Detect the presence of PS 2 mouse Detect the presence of keyboard in KBC port Testing and initialization of different input devices Also update the Kernel Tran the INTOSh vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules Early POST initialization of chipset registers Uncompress and initialize any platform specific BIOS modules Initialize System Management Interrupt Initialize different devices through DIM See DIM code checkpoints on page 77 for more information Initialize different devices Detects and initializes the video adapter installed in the system that has optional ROMs Initialize all the output devices Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM mod
33. administration 153 xia gardens an dare Ra tate an 8 cue dik ahh ema teed 21 Gateway Systems Manager c cece cece eee eee eee eenees 21 Server SECUTWY min oraaa oi een ee 22 Identifying your Server de a is uae wae eee 22 Updating the baseboard management controller firmware 23 Using your Server Companion DVD ccc cece nce teen ene neees 23 Server Companion DVD contents ccc cee n eee eee tence eenas 23 Viewing documents ara adas 23 Installing drivers and prograMS ccc ccc eee cece eee ene eae 24 Booting the Server Companion DVD cc cece cece eee eens 25 Chapter 4 Installing Components 0cocoocccoc o 27 Preparing to install components svsiooi nee onset dees iit hee tar orar eee 28 Selecting a place to work volcar aa wesw ase eS 28 Gathering the tools you need ccc eee cece eee e een een eenas 28 Contents Getting Help ei ASA A 28 Preventing static electricity discharge ccc c cece cence eee eee en rr 28 Opening The Server CaSO nara 29 Closing the server case ias tatters ea teins E A a eas A AA a ead 30 Installing and removing driVeS sexsi eeass Seas aseiy A aes ees 31 Removing and installing an optical drive cece cece eee eens 31 Removing and installing a hard drive cc eee c eee e eee eens 33 Installing an optional diskette drive 1 0 cece eee e eee e ene ees 34 Filling empty drive Bay Sis o aivacs Sts oe 6 asc ed acwlets akin seuch e
34. akes several short beeps e The short beeps indicate the server has encountered some type of error See Beep codes on page 70 Your server does not recognize a new processor e Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly e If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation A Server Specifications e System specifications e System board specifications e Environmental specifications e Electronic specifications e Additional specifications APPENDIX A Server Specifications System specifications Case size HxWxL Weight Fans Ports Drives standard Hard drive bays Card sizes Power supply Operating systems Certifications 1 70 x 15 79 x 29 58 inches 4 32 x 40 10 x 75 14 cm 25 to 37 Ibs 11 34 to 16 78 Kg Six dual rotor multi speed system fans PS 2 keyboard or mouse 2 USB 4 standard 2 front and 2 back Serial VGA 1 standard back LAN 2 R 45 IPMI RJ 45 for BMC One slimline drive bay for an optical drive Four SAS SATA hot swap hard drive bays Supports one full length full height and one low profile PCI expansion card One 650 W hot swap power supply module standard Additional 650 W hot swap redundant power supply
35. an optical drive To remove and install an optical drive UJ N Caution The optical drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is unplugged Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it from the chassis Follow the instructions in Opening the server case on page 29 Disconnect the 44 pin optical drive cable from the optical drive interface board 31 32 CHAPTER 4 Installing Components Loosen the thumbscrew 1 holding the retaining clip 2 against the side of the optical drive then move the retaining clip away from the drive Y Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server Push the optical drive to the right to release the drive from the drive bay then pull the drive out of the bay Unscrew the two screws holding the optical drive interface board on the back of the optical drive then remove it Using the two screws you just removed attach the optical drive interface board to the back of the new optical drive www gateway com 9 Slide the new optical drive into the drive bay making sure you align the drive w
36. appens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway E 9425R Server Canada www gatew
37. are good Same as for 1 beep Same as for 1 beep Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Remove one of the processors if two are installed then try a known good processor in the first socket Same as for 4 beeps Remove the keyboard to see if the error goes away If it does try a known good keyboard Same as for 4 beeps Same as for 5 beeps If the system video adapter is an add in card replace or reseat the video adapter If the video adapter is integrated into the system board the board may be faulty Try using an add in card Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps LED information www gateway com See the following table for a description of this server s LEDs and the information they provide LED Name ID System Fault Hard drive tray LEDs NIC status LEDs Power LED AC power LED Function Aid in server identification Visible fault warning Indicate drive status and activity Identify NIC states Identify the power state of t
38. are troubleshooting your system these LEDs can help you determine where errors are taking place If you are experiencing problems with your server open the case and check these LEDs CR8 to Si on the system board then check the tables on the following pages to determine the problem The location of Port 80 LEDs is shown in the following illustration OO qoo00000 00000000 DAAADAADADA oo bo onr NWSA m www gateway com The eight diagnostic LEDs are divided into two groups LEDs from CR15 CR12 comprise one group and LEDs from CR11 CR8 comprise the other group The two groups represent the two digits of hex an The CR15 CR12 group stands for the first digit and the CR11 CR8 group stands for the second Hex R15 R14 CR13 CR12 CR11 CR10 A C CC A E 0 0 0 1 2 0 0 l 0 3 a 0 0 1 1 4 4 0 l 0 0 5 5 0 1 0 1 6 6 0 1 1 0 7 0 E 1 0 l l l 3 1 0 0 0 ps 1 0 0 0 9 1 0 0 1 9 1 0 0 1 la 1 0 l o A 1 0 i 0 B 1 0 1 1 B 1 0 1 1 1 1 0 0 C 1 1 0 0 lp l i 0 E D 1 l lo l F 1 l 1 1 1 1 1 1 In determining the code Off 0 and On 1 Based on this you can determine the corresponding hex code Then by checking POST code checkpoints on page 73 Bootblock initialization code checkpoints on page 76 Bootblock recovery code checkpoints on page 76 DIM code checkpoints on page 77 and ACPI runtime checkpoints on page 78 you can find out where an error
39. at you previously removed Follow the instructions in Closing the server case on page 30 Replace the bezel by snapping it into place on the front of the server O Replacing the system board To replace the system board 1 52 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Oo a Aa W 9 10 11 www gateway com Remove the system fans and fan cage by following the instructions in Replacing system fans on page 41 Remove the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 39 Remove the memory modules by following the instructions in Installing memory on page 36 Remove the heat sinks and processors by following the instructions in Replacing or adding a processor on page 43 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board Loosen the two thumbscrews 1 that secure the system board to the server PA _ _ _ _ ___ E ed KA z Slide the system board toward the back of the server until it is free of the eight retaining standoffs 2 then lift the board from the chassis Place the old
40. ation Check point Before Dih D1 DO D2 D3 D4 D5 D6 D7 D8 D9 DA Description Early chipset initialization is done ay super O initialization is done including RTC and keyboard controller NMI is disabled Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS Go to flat mode with 4 GB limit and GA20 enabled Verify the bootblock checksum Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled Test base 512 KB memory Adjust policies and cache first 8 MB Set stack Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS checksum is tested If BIOS recovery is necessary control flows to checkpoint E0 See Bootblock Recovery Code Checkpoints section of document for more information Restore CPUID value back into register The Bootblock Runtime interface module is moved to system memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information
41. ator password to prevent unauthorized access to the BIOS Setup utility To set the BIOS security passwords 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Select the Security menu Select Change Administrator Password Type the password and press Enter then type it again and press ENTER Save your changes and close the BIOS Setup utility E U gt WN To remove a BIOS security password Sy te mi Passwords can also be cleared using jumpers on the system board For instructions see Resetting BIOS passwords on page 59 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Select the Security menu then select the password to remove Enter the current password then press ENTER For the new password leave the password field blank then press Enter The password is removed E AUN Identifying your server 22 While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicators are a yellow LED front and a blue LED back that you can turn on to help you locate the correct server For the System ID indicator to turn on the server does not need to be turned on but it does need to be plugged in To turn on the Sy
42. ature DIMM7 socket J24 DIMM8 socket J25 Fan power fan tach connector J99 Processor 1 CPU1 socket 10 11 12 13 14 15 16 17 18 19 www gateway com Feature PS 2 mouse port 115 PS 2 keyboard port 16 Server management port J59 Dual NIC connector RJ 45 114 PCI E expansion slot J4 PCI X PCI E expansion slot 19 Battery B1 System configuration jumper 13 Front panel VGA connector J13 DIMM1 socket J18 DIMM2 socket J19 DIMM3 Socket 120 DIMM4 socket J21 DIMM5 socket J22 DIMM6 socket J23 24 25 26 27 28 29 30 32 33 34 35 36 37 Feature Processor 2 CPU2 socket Processor power connector J28 SMIL connector 133 Main power connector J5 Internal USB port for USB floppy J27 Control panel USB connector J38 Power supply 12C connector 146 Mini SAS connector 1 J1 Control panel IDE connector J7 Mini SAS connector 2 J2 Chassis intrusion connector J17 PCI E mezzanine board connector J11 PCI X mezzanine board connector J36 Floppy connector J26 CHAPTER 1 Checking Out Your Gateway Server Hot swap backplanes SAS SATA backplane 15 O EE Back View Feature Feature 1 IDE connector 7 SAS SATA hard drive connector 3 2 Control panel USB connector to 8 Control panel USB connector to control panel system board 3 SSI connector 9 JTAG connector 4 SAS SATA hard drive connector 0 10 SSI IDE connector 5 SAS SATA hard
43. ay Customer Care representative 877 485 1464 US say the word Care about a non tutorial technical support question Server 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting Get information about available systems pricing 800 846 2000 US and warranty orders billing statements warranty service or 888 888 2037 Canada 64 other non technical issues www gateway com Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource Service description For more information Gateway Learning A variety of courses and tutorials are availableon www gateway com trainin Libraries es Select from several easy to use learning ibraries Safety guidelines While troubleshooting your server follow these safety guidelines e Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected e Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty Make sure that you are grounded correctly before opening the server For more information about preventing damage from static electricity see Preventing static electricity discharge on page 28 e After you complete any
44. ay com For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party A Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le reglement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing
45. ced FDD Hard Disk CDROM C Legal Information APPENDIX C Legal Information Regulatory compliance statements United States of America 100 Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense UN Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Telecommunications per FCC part
46. cohol e Cotton swabs e A tape drive cleaning cartridge if a tape drive is installed e An optical drive cleaning kit Cleaning tips Warning When you shut down your server the power turns off but some electrical current still flows through your server To avoid possible injury from electrical shock unplug the power cord and all other cables connected to the server e Always turn off your server and other peripheral devices before cleaning any components e Use a damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components e Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty www gateway com Cleaning the screen Caution The computer screen is made of specially coated glass
47. conds or more then press the power button while continuing to hold down the reset button Release both buttons at the same time The BIOS is reset To reset the BIOS using the system board jumper 1 2 3 4 Ul 58 Veh l l Set at Print the appendix for BIOS Settings on page 89 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record any custom BIOS settings on your printout Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Remove the jumper across pins 1 2 of header J3 B then place the jumper across pins 2 3 Caution A Moving the jumper while the power is on can damage your server Always eun off the server and unplug the power cords and all other cables before changing the jumper OOF YY N a omm opi o o o o i i gt a N gt jes B Disable DA _ N a Enable a e Boodeou a 5 ido f aa al WO CO N 10 11 12 www gateway com Follow the instructions in Closing the server case on page 30 Reconnect the power cords and turn on the server The BIOS is reset Turn off the se
48. der conditions which violate these specifications Variable Temperature Humidity Acoustic noise Shock Vibration Electrostatic discharge ESD System cooling requirement in Requirements Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C with a maximum rate of change not to exceed 10 per hour Nonoperating 10 to 95 Operating 20 to 80 Sound Pressure 58 dBA Rackmount in an idle state at typical office ambient temperature 73 4 F Sound Power 6 8 BA in an idle state at typical office ambient temperature 73 4 3 6 F Operating 5 0 g 11 mSec 1 2 sine Unpackaged 25 g velocity change 136 inches sec 2 40 Ibs to gt 80 lbs Packaged Non palletized free fall in height 24 inches 40 Ibs to gt 80 lbs Unpackaged 5 Hz to 500 Hz 2 20 g RMS random Tested to 15 kV direct contact 8kV air discharge 2219 BTU hour for one 650 W power supply module 4438 BTU hour for two 650 W power supply modules BTU Hr Electronic specifications Memory map Address Range hex Amount Function 0 to O7FFFFh 640 KB DOS region base system memory 0A0000h to OBFFFFh 128 KB Video or SMM memory 0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area 0E0000h to OFFFFFh 128 KB System BIOS OE0000h to OEFFFFh 2 MB Extended system BIOS FCO00000h to FFFFFFFFh 64 MB PCI memory space 83 Interrupts APPENDIX A Server Specifications
49. drive connector 1 11 Backplane power connector 6 SAS SATA hard drive connector 2 12 SAS connector LED information www gateway com See the following table for a description of this server s LEDs and the information they provide LED Name ID System Fault Hard drive tray LEDs NIC status LEDs Power LED AC power LED Function Aid in server identification Visible fault warning Indicate drive status and activity Identify NIC states Identify the power state of the system Identify power supply fault Location Control panel and back of system board Control panel On each hard drive tray Control panel and back I O panel RJ 45 connectors Control panel Power supply module Color Yellow front Blue back Red Blue or red Blue front Green Orange back Blue Green or Orange Description On Server identification enabled Off System normal Blinking Non critical system fault On Critical system fault system needs to be shut down and serviced Blue On Hard drive present Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access Blue On Link Blue Blink Activity Off No link LED 1 Green On NIC linked LED 1 Green Blinking NIC 1 Gbps activity LED 1 Off No link LED 2 Orange On Link speed 1 Gbps LED 2 Green On Link at 100 Mb
50. e 9 Follow the instructions in Closing the server case on page 30 51 10 11 12 CHAPTER 4 Installing Components Turn on your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Restore any BIOS settings that you wrote down in Step 3 Save all your settings and close the BIOS Setup utility E Replacing the control panel Caution Your server must be operated with a control panel module in place gt To replace the control panel 1 U e U N e WO CO N 10 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power mardi and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Unlock the bezel if necessary and remove it by pulling it straight out from the front of the chassis Disconnect the cables from the control panel Push the retaining clips 1 to the open position then slide the control panel 2 back from the front of the server to disengage it from the locking tabs and remove it 2 rl pe O Holding the new control panel by the edges align it with the locking tabs then place it on the tabs and slide it toward the front of the chassis Push the retaining tabs to the closed position to hold the control panel in place in the chassis Connect the cables th
51. e Updating the BIOS on page 56 V Important You must have a processor in the Processor 1 socket or your server will not start If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For instructions see your operating system s documentation If you install two processors onto the system board the processors must be the same speed revision core voltage and bus speed To replace a processor 1 Install the most current BIOS version For instructions see Updating the BIOS on page 56 2 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 29 4 Push down then pull out and up on the two heat sink retention levers 1 and move them out of the way Ww Caution The heat sink has Thermal Interface Material TIM on the bottom Be careful not to damage this material when you remove the heat sink from the processor If removing the heat sink also pulls the processor out of the processor socket the processor could be damaged 5 Remove the heat sink from the processor If the heatsink sticks to the processor rotate the heatsink slightly to loosen it 43 CHAPTER 4 Installing Components 6 Unlock
52. e Failed BIOS could not write to the NVRAM block This message appears when the FLASH part is write protected or if there is no FLASH part System uses a PROM or EPROM Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU This message only applies to INTEL CPUs The message is most likely to appear when a brand new CPU is installed in a system board with an outdated BIOS In this case the BIOS must be updated to include the Microcode Update for the new CPU NVRAM Checksum Bad NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or 0 67 68 CHAPTER 6 Troubleshooting NVRAM Ignored eee data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or O PCI 1 0 conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ routing
53. e sure that you do not have a problem with your modem Liquid has been spilled into the keyboard e If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory errors were detected during server start up e Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 36 e A memory module may be defective If possible try another memory module and see if the error repeats 79 Monitor Power Processor 80 CHAPTER 6 Troubleshooting Your server is running but there is no picture e Adjust the brightness and contrast controls to the center position e Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit e Check the port and cable for bent or damaged pins e Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that e The monitor is not positioned too close to another monitor electric fan or fluorescent light e You demagnetize the sc
54. er Setting up the operating system Initial hardware settings CHAPTER 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe e Use a clean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation e Use the instructions on your server s setup poster to set up your hardware A Caution Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If these plugs do not match the connectors on your surge protector UPS or wall outlet do not attempt to modify the plugs in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords e Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS e Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by u warranty As a general rule your server is safest at temperatures that are comfortable for you YA Important Keep the server boxes and packing material in case you need to ship the server e Keep your server and magnetic media away from equipment that generates magnetic
55. er then press F2 at any time after you see the LEDs on your keyboard flash or turn off Check your configuration settings e When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Control panel on page 2 e Ifan error occurs in a program see its documentation or online help Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician e Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off Correct any discrepancies 69 Beep codes 70 Beeps 10 11 CHAPTER 6 Troubleshooting e Remove the top panel by following the instructions in Opening the server case on page 29 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins e If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be de
56. ers AR elite 60 Chapter 6 Troubleshooting 00 cece ee ence eee eee eee 63 Telephone support colts oeds teased Rea Angee he te 64 Before calling Gateway Customer Care 0 ccc cece cece e eee nes 64 Telephone SUD PON aia apra 64 TUI ri E aa qe ae a 65 Safety guidelines ii A Aa 65 Error messages yekan ve wade segue alo da de Bana es 65 TOUBIESHOOHAQ insta das edad prelado cia da da DAA 69 First Steps E 69 Battery replacement css ad da 69 www gateway com Beep CodeS is A A IS 70 AA orros ereere luisne ea ana awed aw saeta taster ast 71 Diagnostic LEDS ot arica 72 BOS o Mee A E tee E Terre S A 78 Optical driya rriena A a 78 Expansion cardS sudor rs rad ii add ls hae wl ot 78 A aa eat cates ees Mawatha aa ia aea 78 A ead Cand Cems 1a act ac saree ae arate 79 Keyboard O 79 MOMO iia a teed eis Wee bi ba dd ae 79 o A E daaned aes 80 AT 80 PrOCESSO iia ARA AAA RARA 80 Appendix A Server Specificati0NS 00oooooooooc oa 81 System specifications as AA A ASS OA CANAS 82 System board specifications 2 ncn ewok aaa oe Rae Exe eh ONG 82 Environmental specifications criar aaa 83 Electronic specifications cri Code tac dank tactile a ietds had awh ees 83 MEMO MAD a ia i Ea wigan te AS 83 Interrupts rta Et endo Mah de A a Rade Venda He BRR 84 Connector DINOUUS ss giim ie aol Sao a Bene eet 84 Additional specifications aa a dea aaa 87 Appendix B BIOS SettingS 00cocooccoo eens 89 Appendix C Legal Informati0M
57. es aie eed wie aes 35 Installing Memory csm os rr dd de delia 36 Non redundant Mod ocio on dba 36 Mirroring MAI ss o e AE 37 Sparing Mode Lotta AA Sac 38 Installing and removing PCI expansion CardS ccc cece cece teen teen eeaes 39 Removing and installing the PCI riser assembly a riser or PCI card 39 Replacing system fanS sain tau td casas sae tA eae ARO 41 Replacing or adding a processor us ti eae cadena ee erat ae 43 Replacing a power supply Module cece cece cece eee nee e ne ena eenes 45 Replacing the power distribution board ccc cece eee ee rirnan 46 Replacing the power cage csi 47 Replacing the hot swap backplanes c ccc cece cece e eee eee eee eeaeenes 48 Replacing the ROMB battery pack for the mezzanine RAID card 50 Installing and removing an optional mezzanine board 0 cece eae 51 Replacing the CMOS battery ccc cece cence cr 51 Replacing the control panel a thas hae as eee ads 52 Replacing the system board sn a rrr r rarr 52 Chapter 5 Using the BIOS Setup Utility ccc eee eee eee 55 Opening the BIOS Setup Ulsa ee aed Mand bed faa Ja a odte eieales 56 Updating the BOS A A a uae a a dete ote 56 Recovering TSB Sc nd 57 Resetting the BIOS encotrar iio 58 Resetting BIOS passwordS ad AAA AA DAA 59 Updating and recovering the BMC a s 60 Updating the BMC firmware 5135 acy enews Lips rata Pista 60 Recovering the BMC vc wee icons seas again eee n
58. et your server e Has enough room to place all of your server parts e s near a grounded outlet so you can test your server after installation e Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need NY Tip a Blue latches thumbscrews or connectors indicate tool less components Green latches and connectors indicate hot swappable components Some tools and supplies that you may need to work on your server are e Anotebook to take notes e A Phillips screwdriver e A small flat blade screwdriver e Small containers to store various types of screws e A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 8 Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power cords and modem cable before opening the server case The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning To prevent risk of electric shock do not insert any object into the vent holes of the power supply Before working with server components follow these guide
59. f server 17 turning on server 16 U uninterruptible power supply UPS 11 updating the BIOS 56 UPS 11 USB ports internal connector 4 location 2 user password 22 V VGA port 2 W Web site Gateway 8 108 A MAN E 9425R USR GDE R3 05 07 8512435
60. face may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Q Warnin Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm 101 APPENDIX C Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly rec
61. fective Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform you of error conditions Description Troubleshooting steps Memory refresh timer error Parity error in the first 64 KB of memory Base memory read write test error System board timer not operational A processor on the system board generated an error The keyboard controller 8042 may be aoe The BIOS cannot switch to Protected mode General exception error processor exception error Display memory error system video adapter The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed The cache memory test failed Reseat the memory modules or replace with modules you know
62. gs in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned
63. he BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update V Important This method does not work if the keyboard is connected through the KVM switch To recover the old BIOS 1 Insert a diskette CD or DVD or a bootable USB disk on key containing the AMIBOOT ROM file 2 Turn on or restart the server Press and hold CrrL HoME during power up until the recovery process begins the server beeps The process is complete when you see a message on the screen 3 Remove the diskette the CD or DVD or the bootable USB disk on key 4 Restart the server The old BIOS is recovered To manually recover the BIOS 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server AN Caution Moving the jumper while the power is on can damage your server Always urn off the server and unplug the power cords and all other cables before changing the jumper 2 Follow the instructions in Opening the server case on page 29 3 Remove the jumper across pins 1 2 of header J3 E then place the jumper across pins 2 3 T aj AI la f 5 a a f Wi a A a pa ngongo iil W 123 PIE Disable o DANA 123 ce DODOOODL Enable 2 EJ MT E Th i
64. he system Identify power supply fault Location Control panel and back of system board Control panel On each hard drive tray Control panel and back I O panel RJ 45 connectors Control panel Power supply module Color Yellow front Blue back Red Blue or red Blue front Green Orange back Blue Green or Orange Description On Server identification enabled Off System normal Blinking Non critical system fault On Critical system fault system needs to be shut down and serviced Blue On Hard drive present Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive access Blue On Link Blue Blink Activity Off No link LED 1 Green On NIC linked LED 1 Green Blinking NIC 1 Gbps activity LED 1 Off No link LED 2 Orange On Link speed 1 Gbps LED 2 Green On Link at 100 Mbps LED 2 Green Off Link at 10 Mbps Off Power is off Blinking Power saving state S1 S3 or S4 On Power is on Green On Power supply good and receiving power Orange On Power supply critical event causing shutdown Orange Blinking Close to protection threshold or over within 15 seconds Off Power supply not receiving power 71 CHAPTER 6 Troubleshooting Diagnostic LEDs 72 This system board provides a set of eight diagnostic Port 80 LEDs If you
65. header J3 F then place the jumper across pins 2 3 O Yt 000 ROODAO i in tN 123 as is Disable E Ve Wil a 123 aud Enable E t be alt D J Te the instructions in Closing the server case on page 30 Update the BMC firmware by following Steps 1 through 4 in To update the BMC firmware on page 60 Follow the instructions in Opening the server case on page 29 Remove the jumper from pins 2 3 and replace the jumper back onto pins 1 2 Y O U a 60 www gateway com 8 Follow the instructions in Closing the server case on page 30 9 Plug in the AC power cords and turn on the server for normal use a 61 62 CHAPTER 5 Using the BIOS Setup Utility Telephone support Tutoring and training Safety guidelines Error messages Troubleshooting 6 Troubleshooting CHAPTER 6 Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If de have recently installed hardware or software make sure that you have installed it following the instructions prov
66. ht to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Trademarks used herein are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registered trademarks of their respective companies D Safety Information APPENDIX D Safety Information Important safety information 104 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such asa radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openin
67. ided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see e The program s online Help e The program s documentation e Your operating system s documentation e The software or hardware manufacturer s Web site See Troubleshooting on page 69 Have your client ID serial number usually located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s online technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description How to reach Gateway s Get tutorial assistance for software issues 800 229 1103 charged to your fee based software credit card tutorial service Gateway Customer Talk to a Gatew
68. ient airflow to the front of the server to maintain correct cooling The fixed rail rackmount kit contents e Front server rails 2 Back server rails 2 e Fastener pack 1 e Locking screws 4 e Mounting nuts 4 e Mounting screws 4 Gr renee the optional tooless rail kit for your server refer to the instructions included in e kit To mount your server in a cabinet 1 Align the slots in the front server rails with the studs on the side of the server then engage the slots with the studs and slide the rails forward until they stop Front server rail installed Stud Stud Locking screw installed 2 Align the locking screw holes in the rails with the threaded screw holes in the server then install one locking screw through the each front server rail 11 CHAPTER 2 Setting Up Your Server 3 Align the slots in the back server rails with the studs on the side of the server then engage the slots with the studs and slide the rail forward until it stops Back server rail Locking screw installed Stud installed Stud 4 Align the locking screw holes in the rails with the threaded screw holes in the server then install one locking screw through the each back server rail 5 Attach mounting nuts to the two front cabinet posts where you plan to install the server Front cabinet post Mounting nut 12 6 www gateway com Attach one mounting nut to each of the two back cabinet posts where you plan to i
69. ine RAID card Warning Danger of explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery Isposal To replace the ROMB battery pack for the mezzanine RAID card 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cordi and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 3 Press the release handle 1 then slide the ROMB battery pack for the mezzanine RAID card R pees the back of the chassis to release it from the locking tabs and lift it out of the chassis 3 4 Align the holes in the bottom of the new ROMB battery pack for the mezzanine RAID card 1 with the locking tabs in the chassis then press it into place in the chassis 5 Slide the ROMB battery pack for the mezzanine RAID card 2 toward the front of the chassis until it clicks into place 6 Follow the instructions in Closing the server case on page 30 E 50 www gateway com Installing and removing an optional mezzanine board For information on installing and removing the optional mezzanine board refer to the Mezzanine Board User Guide Replacing the CMOS battery Q Warnin
70. ion slot on the left side when viewed from the front of the server can support one PCI X 100MHz or one PCI E x8 using the riser card The PCI E expansion slot on the right side when viewed from the front of the server can support one PCI E x8 using the riser card The riser card comes with the system package Removing and installing the PCI riser assembly a riser or PCI card YN Caution The PCI riser assembly and individual PCI expansion cards are not hot swappable Before installing or removing any part of the assembly make sure that power is turned off and the power cords are unplugged To remove and reinstall the PCI riser assembly 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 3 If you are replacing a card disconnect any cables that are attached to the old card 4 Loosen the two thumbscrews 1 at the back of the chassis push the release clips 2 in the direction shown in the illustration then lift the assembly 3 out of the chassis Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 39 CHAPTER 4 Installing Components 5 Place the PCI riser assembly on a stable static free surface then
71. is stored in memory Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST code checkpoints on page 73 for more information Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS Check point E0 E9 Description Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled Set up floppy controller and data Attempt to read from floppy Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM www gateway com Check Description point EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB gt or Determine information about root directory of recovery media FO Search for pre defined recovery file name in root directory Fl Recovery file not found F2 ae reading FAT table and anal
72. is taking place For example if a hex code of 0B is indicated you can detemine that the server cannot detect the PS 2 mouse You can then take measures such as reinserting the mouse to solve the problem All LEDs are cleared and restored to normal status after the server is power cycled POST code checkpoints The following table shows the checkpoints LED codes and task description of events that may occur during the POST portion of the BIOS Check Description point 03 Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable wCMOSFlags 04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system 05 Initialize the interrupt controller in hardware generally PIC and interrupt vector table 13 74 Check point 06 08 CO Cl C2 C5 C6 C7 OA 0B oC OE B 24 30 2A 2C 2E 31 33 37 38 39 3A 3B 3C CHAPTER 6 Troubleshooting Description Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POS
73. ith the 10 11 12 13 14 retaining clips on both sides of the drive Push the retaining clip against the drive until snug then tighten the thumbscrew to hold the drive in place Connect the 44 pin optical drive cable to the back of the optical drive interface board Follow the instructions in Closing the server case on page 30 Reinstall the bezel if required by snapping it into place on the front of the chassis Reconnect all power cords and peripheral device cables then turn on the server E Removing and installing a hard drive Y Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical environment additional or replacement drives must conform to Gateway standards Use this procedure to add or replace a hard drive in a hot swap bay Your server supports as many as four 1 inch high 3 5 inch hot swap SATA and SATA II hard drives or four 1 inch high 3 5 inch hot swap SAS hard drives You can purchase additional drives through your Gateway Sales or Customer Care representative To remove and install a hot swap hard drive uN Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive Unlock
74. ith your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 102 Copyright 2007 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the rig
75. lace E Removing the server from a cabinet gt To remove the server from a cabinet Q Warning Screws are required to support the front and back of the server You must support the server while removing the front screws and back screws If the server is not supported damage to the server or injury may result While supporting the server remove the front and rear mounting screws that hold the server in the cabinet 2 Remove the server from the cabinet C 15 CHAPTER 2 Setting Up Your Server Starting your server Before you start your server for the first time e Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on N Caution When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cords are unplugged e Make sure that all cables are connected securely to the correct ports and jacks on the back of the server To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button 1 the Power LED 2 lights OO RESET NMI If nothing happens when you press the power button e Make sure that the power cable s is plugged in securely and that your surge protector if you are using one is plugged in and turned on e Make sure that the monitor is connected to the server plugged into the power outlet
76. lift the fan board out of the server case 7 Insert the replacement fan board into the server case aligning the locking slots in the board with the locking tabs in the case 8 Push the fan board away from the fan board lock then move the lock into position to hold the fan board in place 9 Place the system fan cage and fans onto the fan board making sure to engage the fan cage with the locking tabs on the chassis V Important Make sure that the arrows on top or the fans indicating airflow point to the back of the chassis The fan cable should exit the fan module toward the back of the chassis www gateway com 10 Connect the 6 pin fan tach cables from the fans to the fan tach connectors on the fan board 11 Follow the instructions in Closing the server case on page 30 E Replacing or adding a processor Q Warnin Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink allow them to cool for several minutes N Caution A heat sink must be installed on the processor Installing a processor without a heatsink could damage the processor The server is compatible with as many as two Intel Xeon 5100 Dual Core or 5300 Quad Core Series processors The server automatically detects the processors each time you turn it on Whenever you install new processors you should first install the most current version of the BIOS For instructions se
77. lines e Turn off the server then unplug the power cords and all other cables e Press the power button to drain any residual power from the server A Caution ESD can permanently damage electrostatic discharge sensitive components in the server Prevent ESD damage by following ESD guidelines every time you open the server case 28 www gateway com e Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger e Avoid staticcausing surfaces such as carpeted floors plastic and packing foam e Avoid working on the server when your work area is extremely humid e Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface Opening the server case Q Warning This server may have two power cords To disconnect internal AC power you must unplug both power cords Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static elect
78. llow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cords and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it from the chassis Follow the instructions in Opening the server case on page 29 Remove the hard drive from the left hand hard drive bay by following the instructions in Removing and installing a hard drive on page 33 Insert the diskette drive into the mounting adapter and secure it with the four screws provided in the kit www gateway com 6 Insert the diskette drive adapter assembly into the left hand hard drive bay then secure it with the thumbscrew that came with the kit Thumbscrew Diskette drive adapter assembly inserted 7 Connect a USB cable from the USB floppy drive connector J27 on the system board to the back of the diskette drive 8 Follow the instructions in Closing the server case on page 30 9 Reinstall the bezel if required by snapping it into place on the front of the chassis 10 Reconnect all power cords and peripheral device cables then turn on the server E Filling empty drive bays Empty drive bays in the server must be filled by empty drive trays With the bezel removed install the appropriate tray then replace the bezel by snapping it into place on the front of the server Empty drive carriers for unused drive bays are
79. loosen the screw 3 holding the card lock in place If you are not replacing the PCI card insert the slot cover into the back of the riser card assembly 7 If you are replacing the riser card continue with the next step OR If you are replacing the PCI card go to Step 10 8 Press the retaining clip 7 holding the riser card in the riser card assembly then push the riser card 8 in the direction shown to unlock and remove it 9 Insert the new riser card into the riser card assembly then push it toward the back of the assembly It should snap into place 40 10 11 12 www gateway com Insert the new PCI card into the riser card making sure any connectors extend through the slot at the back of the assembly and that the card is fully seated in the riser card Cose the lock to hold the card in place then replace the screw that holds the lock closed Position the PCI riser assembly over the PCI sockets on the server board Then press the PCI riser assembly into the PCI sockets 13 14 Follow the instructions in Closing the server case on page 30 See the card s documentation for software installation instructions Replacing system fans This server contains six groups of hot swappable dual rotor fans seated in the fan cage and a fan board which are located inside the chassis These fans maintain the ideal temperature for the system board backplane and disk drives If one fan fails the speed
80. n the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility To view all BIOS settings 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 2 Select menus and submenus to display setting information E Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Main System Overview AMIBIOS CORE Build date System ID Version Processor Type Speed Count System Memory Size System Time System Date Advanced CPU Configuration Manufacturer Brand String Frequency FSB Speed CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Cache L1 Cache L2 Cache L3 Max CPUID Value Limit Virtualization Technology VT Execute Disable Bit Hardware Prefetcher Adjacent Cache Line Prefetch Virtualization Technology VT Hyper Threading Technology Value HH MM SS DAY MM DD YYYY Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled BIOS menu www gateway com BIOS submenu Memory Configuration IDE Configuration Setting Intel Speed Step Tech Memory Performance Mode Total Memory Capacity Memory Redundancy DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8
81. ng the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The BIOS attempted to configure the A drive during POST but was unable to correctly configure the device This may be due to a bad cable or faulty diskette drive Insert BOOT diskette in A The BIOS attempted to boot from the A drive but could not find a correct boot diskette Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not find a bootable device in the system and or removable media drive does not contain media NO ROM BASIC This message occurs on some systems when no bootable device can be detected Storage Device messages Primary Master Hard Disk Error The IDE ATAPI device configured as Primary Master could not be correctly initialized by the BIOS pr message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS m message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Secondary Master Hard Disk Error The IDE ATAPI device configured as Seconda
82. nstall the server Hinged back rail mounting bracket Back cabinet post Mounting nut Hold the server in place in the cabinet and swing the hinged back rail mounting brackets into alignment with the mounting nuts then secure the back in place with two mounting screws one on each side Mounting screw 13 CHAPTER 2 Setting Up Your Server Q Warning You must support the server while installing or removing the front and back mounting screws If the server is not supported damage to the server or injury may result 8 Align the mounting screw holes in the server handles with the front mounting nuts then secure the front in place with two mounting screws one on each side Server Mounting screw Installing the bezel gt To install the bezel 1 With the server pulled out from the cabinet align the holes in the handles with the holes in the sides of the server 2 Attach the handles to the sides of the server with two mounting screws on each side Mounting screw Handle Server side Mounting screw 14 www gateway com 3 Remove the bezel lock keys from the inside of the bezel then insert the left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place 4 When the bezel is in place lock the bezel by inserting the key into the lock in the lower right corner of the bezel and turning it clockwise until it stops 5 Put the key in a safe p
83. nstructions see Removing and installing a hard drive on page 33 Remove the system fans and fan board by following the instructions in Replacing system fans on page 41 Disconnect all cables from the backplane Loosen the thumbscrew 1 on the backplane then slide the backplane 2 toward the right facing the back of the chassis until it disengages the locking tabs and lift it out of the chassis N Caution Pressing or pulling on any components on the backplane could result in damage to the backplane A Caution Make sure that you do not pinch bind or damage any cables as you install the backplane Host the new backplane by the edges only align it with the locking tabs on the chassis then place it on the locking tabs and slide it to the left until it stops Tighten the thumbscrew to secure the backplane Reconnect all cables to the backplane Replace the fan board and system fans by following the instructions in Replacing system fans on page 41 Follow the instructions in Closing the server case on page 30 Reinstall the hot swap drives back into the server Make sure that you install the drives into the same bays you removed them from in Step 4 For instructions see Removing and installing a hard drive on page 33 Replace the bezel by snapping it into place on the front of the server 49 CHAPTER 4 Installing Components Replacing the ROMB battery pack for the mezzan
84. ntents The Server Companion DVD is a tool you can use to help maintain your server The DVD contains e Computer and component documentation e Drivers and utilities for servers running Windows 2003 Server Viewing documents The DVD contains documents for your server and for some optional components You can view the documents with the Acrobat Reader version 4 0 and above To view documents 1 Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If the window does not open run the file Runmenu exe on the DVD 2 dick Documentation The server document list opens Click the title of the document you want to view The document opens 4 To access files manually open the Docs Manuals folder on the Server Companion DVD a UJ 23 CHAPTER 3 Maintaining Your Server To install Acrobat Reader 7 Click the link for Acrobat on the Documentation page OR Run Docs Reader app21279 Setup exe from the Server Companion DVD E Installing drivers and programs You can install drivers and programs directly onto the server by using the Server Companion DVD You can also extract drivers onto diskette from the DVD at any Windows workstation 24 Important The Server Companion DVD s Gateway Application and Driver Recovery utility works only in Windows operating systems To install drivers and p
85. o information and settings for startup features and startup sequences e Security gives you access to settings related to system access passwords For more information see Server security on page 22 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings e Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS 56 If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette Read the BIOS release note for the update you are downloading to determine if the boot block requires updating as well To update the BIOS 1 Print the appendix for BIOS Settings on page 89 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off Record any custom BIOS settings on your printout Download the BIOS update files from support gateway com Follow the instructions on the Web site or the readme txt file in the downloaded zip file to update the BIOS After you have updated the BIOS restart your server and load the default BIOS values Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility a N 0 ul A Ww N www gateway com Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage t
86. oard 52 system fans 41 Internet connection troubleshooting 79 interrupts 84 intrusion switch connector location 4 IRQ assignments 84 J jacks see connections jumper location 4 K keyboard cleaning 20 port 2 troubleshooting 79 L LAN jack 2 LED information 7 71 LEDs 2 diagnostic 72 system board 7 71 line conditioners 10 location drive bays 3 fan module 3 memory slots 3 PCI riser assembly 3 power supply cage 3 processor air duct 3 lock key 2 29 location 2 M Main menu BIOS Setup utility 56 maintenance cleaning 20 cleaning case 20 cleaning keyboard 20 cleaning screen 21 Gateway Systems Manager 21 general guidelines 20 recording BIOS configuration 21 master boot record 79 memory installing 36 location 4 map 83 troubleshooting 79 messages 65 monitor cleaning 21 port 2 troubleshooting 80 motherboard see system board mouse port 2 N network jack 2 NMI 69 non maskable interrupt 2 69 o opening case 29 operating system setup 17 optical drive location 2 troubleshooting 78 P password resetting BIOS 59 supervisor 22 user 22 PCI card see card PCI riser assembly installing 39 removing 39 ports see connections POST power on self test 16 POST code checkpoints diagnostic LEDS 73 power auxiliary connector 4 button 2 16 17 cord connector 2 4 indicator 2 LED 2 line conditioners 10 main connector 4 protecting from surges 10 reset button 2 sou
87. oard away from the side of the chassis 4 to disengage the locking tabs and lift it out of the chassis 5 Align the new power distribution board with the stand off and locking tabs on the chassis then pace it on the stand offs and slide it toward the side of the chassis until the tab clicks into place Replace the screw you previously removed Reconnect the power cables See System board on page 4 for the location of the connectors on the system board Reinstall the power supply modules by following the instructions in Replacing a power supply module on page 45 Follow the instructions in Closing the server case on page 30 E Replacing the power cage gt To replace the power cage 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Remove the power supply modules by following the instructions in Replacing a power supply module on page 45 Remove the power distribution board by following the instructions in Replacing the hot swap backplanes on page 48 47 CHAPTER 4 Installing Components 5 Remove the screws 3 holding the power cage in the chassis 6 Slide the power cage 4 toward the front of the chassis to disengage the locking tabs then 10 lif
88. off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Q Warnin This unit has two power supplies To remove power from all internal circuitry you must disconnect both power cords Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Q Warnin To reduce the risk of fire use only No 26 AWG or larger telecommunications line cord VA Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Index Numerics 5 25 inch drive location 2 A accessories safety precautions 104 ACPI runtime checkpoints 78 add in card see card administrator password 22 Advanced menu BIOS Setup utility 56 backplane 6 installing 48 SAS SATA 6 backplane battery replacing 50 baseboard management controller 23 battery location 4 replacing 51 troubleshooting
89. on 2 Searches for and initializes any PnP PCI or AGP video devices Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for and configures PCI input devices and detects if system has standard keyboard controller IPL Device Initialization function 4 Searches for and configures all PnP and PCI boot devices General Device Initialization function 5 Configures all onboard peripherals that are set to an automatic AGO and configures all remaining PnP and PCI evices da CHAPTER 6 Troubleshooting ACPI runtime checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state The following table describes the types of checkpoints that may occur during ACPI sleep or wake events Checkpoint Description AC First ASL checkpoint Indicates that the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 05 Entering sleep state S1 S2 S3 S4 or S5 10 20 30 40 50 Waking from sleep state S1 S2 3 54 or S5 BIOS The settings in the BIOS Setup utility are not retained e Replace the CMOS battery For instructions see Replacing the CMOS battery on page 51 Optical drive Your server does not recognize an optical drive e Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off Make sure that the IDE
90. or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls e If you cannot find the cause of the power loss contact Gateway Customer Care For more information see Getting Help on page 8 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network m Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 65 and Beep codes on page 70 for troubleshooting information 16 www gateway com Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server Caution The power button on the server does not turn off server AC power To remove AC power from the server you must unplug the AC power cords from the wall outlet or power source The power cords are considered the disconnect device to the main AC power 1 Use the instructions in the operating system s documentation or online help to shut down the operating system Whenever po
91. ot present or the hardware is not responding when the keyboard controller is initialized Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware System Halted The system has been halted A reset or power cycle is required to reboot the machine This message appears after a fatal error has been detected Troubleshooting First steps Try these steps first before going to the following sections Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician e Make sure that the power cords are connected to your server and an AC outlet and that the AC outlet is supplying power e If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device e If an error message appears on the screen write down the exact message before calling Gateway Customer Care For instructions see Telephone support on page 64 e Restart your serv
92. our Server Caring for your server Preparing for system recovery System administration Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD CHAPTER 3 Maintaining Your Server Caring for your server To extend the life of your server e Be careful not to bump or drop your server e When transporting your server we recommend that you put it in the original packaging materials e Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers e Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you e Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty e Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server 20 Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include e A soft lint free cloth e Glass cleaner e An aerosol can of air with a narrow straw like extension e Isopropyl al
93. ps LED 2 Green Off Link at 10 Mbps Off Power is off Blinking Power saving state S1 S3 or S4 On Power is on Green On Power supply good and receiving power Orange On Power supply critical event causing shutdown Orange Blinking Close to protection threshold or over within 15 seconds Off Power supply not receiving power CHAPTER 1 Checking Out Your Gateway Server Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server Server Companion DVD Use the Server Companion DVD to access file utilities Windows Server 2003 drivers and documentation for your server and its components For instructions see Using Your Server Companion DVD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for e Technical documentation and product guides e Technical tips and support e Updated hardware drivers e Order status e Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 64 2 Setting Up Your Server Setting up the hardware Protecting from power source problems Mounting your server into a cabinet Starting your serv
94. push them in again to make sure the drives are seated correctly For instructions see Removing and installing a hard drive on page 33 e If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message e ject the diskette from the diskette drive then press ENTER e Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 79 You are having problems with a SATA drive e For normal SATA drives not SATA RAID check the BIOS setup utility to see if the BIOS has recognized the drive e Make sure that the power cable and SATA cables are attached securely to the drive cage e If the drive is not detected try a different SATA port e Try swapping SATA cables between drives to determine if the cable is defective e Try listening to the drive to determine if the drive is spinning up If not the drive may be defective The master boot record is corrupted e In a Windows network operating system repair the master boot record using FDISK To repair the master boot record e Ata DOS command prompt type fdisk mbr then press ENTER a See also Modem You cannot connect to the Internet e Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help e Mak
95. rce problems 10 static electricity 28 surge protectors 10 troubleshooting 80 uninterruptible power supply UPS 11 power cage replacing 47 power distribution board installing 46 power supply installing 45 manageability connector 4 uninterruptible 11 power on self test 16 processor heat sink 43 installing 43 replacing 43 troubleshooting 80 R rack mount kit 11 rack mounting server 11 RAID drives installing 33 RAM see memory rear fan 2 recovering BIOS 57 BMC 60 removing optical drive 31 PCI riser assembly 39 see installing see removing server from cabinet 15 system fans 41 removing hard drive 33 replacing backplane battery 50 control panel 52 power cage 47 see installing reset button 2 resetting BIOS 58 resources interrupts 84 memory map 83 riser card 4 39 RJ 45 serial port 2 S safety general precautions 10 100 www gateway com 104 guidelines for troubleshooting 65 static electricity 28 SAS JBOD connector 2 SAS SATA backplane 6 screen cleaning 21 troubleshooting 80 SDRAM see memory security locking server 22 set passwords 22 setting up in BIOS 22 supervisor password 22 system 22 user passwords 22 using password 22 Security menu BIOS Setup utility 56 security switch connector location 4 serial number 64 serial port 2 server back 2 identifying 22 interior 3 mounting 11 removing from cabinet 15 starting 16 turning off 17 turning on 16 Server Companion DVD 8 23 Server menu B
96. reen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the CRT monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function You press the power button but the server does not turn on e If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 80 e If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS e Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet e Open your server and make sure that the power supply module cage cable is connected correctly to the system board When you turn on the server it m
97. ricity damage Q Warning Screws are required to support the front of the server when using the standard cabinet rails You must support the server while removing the front screws and while sliding the ola off the cabinet rails If the server is not supported damage to the server or injury may result To open the server 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power col and all other cables connected to the server If the bezel is installed unlock it then pull it off If the server is mounted in a cabinet remove the server from the cabinet For instructions see Removing the server from a cabinet on page 15 Place the server on a stable non skid surface ao screw 1 at the front of the rear top cover 3 then press and hold the release utton 2 uo e W N VA Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 6 Slide the rear cover 3 toward the back of the case then lift it off the case 29 I CHAPTER 4 Installing Components Press down the two blue retaining clips 1 on the sides of the top front cover then slide the top front cover back 2 and lift it off the server N Caution For correct cooling and air flow always reinstall the top covers before you turn on the server Operating the server wi
98. rograms at the server 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD Alist of programs and drivers that you can install appears in the Drivers and Application Recovery list Click the program or driver you want to install then click Install Follow any on screen instructions To access the files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder To extract drivers and programs to diskettes 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD Click Extract Drivers dick your server model and server operation system at the right of the window then click Search A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list Click the program or driver you want to extract then click Extract Follow any on screen instructions To access the files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder www gateway com Booting the Server Companion DVD By booting the Server Companion DVD you can repair applications and drivers or exit to the command prompt
99. rver then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Place the jumper back onto pins 1 2 Follow the instructions in Closing the server case on page 30 E Resetting BIOS passwords To reset BIOS passwords you must either reset and clear all BIOS settings or use the Clear Password jumper To reset all BIOS settings follow the instructions in Resetting the BIOS on page 58 gt To clear the BIOS password s 1 O U amp co Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 29 Remove the jumper across pins 1 2 of header J3 A then place the jumper across pins 2 3 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper Disable E 9 ne 123 cme HODDGDDO Enable EJ y f R MM mia ki Es SED 4 Y Follow the instructions in Closing the server case on page 30 Reconnect the power cords and turn on the server The BIOS password s is cleared Turn off the server then disconnect the power cords and all other cables connected to the server
100. ry Master could not be correctly initialized by the E This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Secondary Slave Hard Disk Error The IDE ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS m message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Primary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Master failed an ATAPI compatibility test This Ma is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST www gateway com Secondary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Secondary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Secondary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M
101. ssible e should usethe operating system s shut down procedure instead of pressing the power button 2 If your server did not turn off automatically press the power button OR Press the reset button to reset the server E Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server General hardware settings can be changed by using the BIOS Setup utility For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 55 For Information on BIOS settings see BIOS Settings on page 89 17 18 CHAPTER 2 Setting Up Your Server 3 Maintaining Y
102. stem ID indicator 1 Press the ID button on the control panel of the server The yellow front and blue back System ID LED indicators turn on For the location of these LEDs see LED information on page 7 and LED information on page 7 2 To turn off the indicator press the System ID button a www gateway com Updating the baseboard management controller firmware eae management controller BMC performs several system management functions such as e Monitoring server components FRU and sensor data records SDR the information provided depends on the option selected e Managing non volatile storage for the system event log and sensor data records e Interfacing with the emergency management port to send alerts and interact with remote management systems e Fault resilient booting the extent depends on the option selected You should update the BMC firmware when Gateway Customer Care has instructed you to update it To update the BMC firmware 1 Download the BMC firmware zip file from support gateway com 2 Read the release notes for the firmware update 3 Follow the instructions on the Web site or in the readme txt file in the downloaded zip file 4 to update the firmware When the BMC update is complete reboot your server E Using your Server Companion DVD You can use your Server Companion DVD to e Install hardware drivers e Install programs e View server documentation Server Companion DVD co
103. system board in a staticfree bag for storage Insert the new system board into the chassis aligned with the eight retaining standoffs then slide the board toward the front of the case so the board is held by the standoffs 53 54 12 13 14 15 16 17 18 19 20 21 CHAPTER 4 Installing Components Tighten the two system board thumbscrews you loosened in Step 8 Connect the cables you removed in Step 7 Install the memory by following the instructions in Installing memory on page 36 Install the processor and heatsink by following the instructions in Replacing or adding a processor on page 43 Reinstall the PCI riser assembly by following the instructions in Installing and removing PCI expansion cards on page 39 Reinstall the system fans and fan cage by following the instructions in Replacing system fans on page 41 Follow the instructions in Closing the server case on page 30 Turn on your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new system board contact Gateway Customer Care For more information see Getting Help on page 8 E 5 Using the BIOS Setup Utility Opening the BIOS Setup utility Updating the
104. t the power cage out of the chassis Place the new power cage into the chassis aligning the cage with the locking tabs in the chassis then slide the power cage toward the back of the chassis to engage the locking tabs Replace the screws you previously removed Replace the power distribution board by following the instructions in Replacing the hot swap backplanes on page 48 Reinstall the power supply modules by following the instructions in Replacing a power supply module on page 45 11 Follow the instructions in Closing the server case on page 30 Replacing the hot swap backplanes 48 Caution The hot swap backplane is not hot swappable Before removing or re lacing the backplane you must first turn off the server and all peripheral devices attached to the server and remove the AC power cord s from the power supply or wall outlet To replace the hot swap backplane 1 Follow the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Unlock the bezel if necessary and remove it by pulling it straight off the front of the server Follow the instructions in Opening the server case on page 29 10 11 12 13 14 www gateway com Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For i
105. the bezel if necessary and remove it by pulling it from the chassis Put your finger in the drive release lever and pull out The drive release lever opens 35 3 CHAPTER 4 Installing Components Pull the drive carrier straight out of the server OU A N If you are replacing a hard drive remove the four screws from the bottom of the drive tray that secure the old hard drive to the tray then remove the drive from the tray Using the four screws you removed install the new hard drive into the drive tray Make sure that the tray s release lever is open then slide the new drive fully into the empty hot swap drive bay Push the lever back into place until it latches Reinstall the bezel if required by snapping it into place on the front of the chassis E Installing an optional diskette drive The optional diskette drive kit includes a slimline diskette drive a 3 5 mounting adapter bracket 4 screws and a thumbscrew The 3 5 adapter bracket fits in the left most 3 5 hard drive bay There is a thumbscrew to secure the bracket to the chassis Installation of the optional diskette drive uses one of the hard drive bays so your server can only hold as many as three hard drives after the installation To install an optional diskette drive 34 ul BW NN Caution The diskette drive is not a et Before installing or removing the drive make sure that power is turned off and the power cord Is unplugged Fo
106. the instructions in Preventing static electricity discharge on page 28 Make sure that you turn off the server then unplug the power ore and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 29 3 Pull the plastic retaining clips 1 away from the sides of the memory module slot If you are replacing a memory module lift the old module 2 out of the slot 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The retaining clips on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Closing the server case on page 30 6 Turn on the server and open the BIOS setup utility Verify the System Memory listed in the Main menu When you exit the BIOS setup utility make sure that the operating system completely loads If you receive an error see Memory on page 79 E 38 www gateway com Installing and removing PCI expansion cards YN Caution Always operate your server with the PCI riser assembly in place The PCI riser assembly is important for correct airflow within the server Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage The system board provides one 280 pin PCI X PCI E x8 expansion slot and one PCI E x8 expansion slot The PCI X PCI E x8 expans
107. thout the covers in place will cause the server to overheat Closing the server case Y Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server gt To close the server case 1 2 30 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case Place the front top cover on the case and slide the cover forward then lift the two blue retaining clips into place Place the rear top cover 1 on the case then slide it forward until it clicks into place 4 5 www gateway com Replace the screw 2 to hold the rear top cover in place Reconnect the power cord s and all other cables E Installing and removing drives Your server s basic configuration includes one optical drive and as many as four SATA or SAS hot swap hard drives An optional diskette drive can also be added in place of the hard drive on the left side of the server As you prepare to install drives remember You must install the optional diskette drive in the left converted hard drive bay Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Removing and installing
108. tter the protection for your server Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor www gateway com Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and ie save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com Mounting your server into a cabinet Caution Before attaching cabinet accessories make sure that the server is turned off and all power cords are unplugged The fixed rail cabinet mounting hardware included with your server should be used with standard 4 post cabinets that have front and back vertical posts If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer UN Caution The cabinet must provide suffic
109. ule Initialize the silent boot module Set the window for displaying text information Displaying sign on message CPU information setup key message and any OEM specific information Initialize different devices through DIM See DIM code checkpoints on page 77 for more information Initialize DMAC 1 and DMAG2 Initialize RTC date time Test for total memory installed in the system Also press DEL or ESC keys to limit memory test Display total memory in the system Mid POST initialization of chipset registers Check point 40 50 52 60 75 78 7A 7C 84 85 87 8C 8D 8E 90 AO Al A2 A4 A7 A8 A9 AA AB AC B1 00 www gateway com Description Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the BDA EBDA and so on Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory Initialize NUM LOCK status and programs the KBD typematic rate Initialize Int 13 and prepare for IPL detection Initialize IPL devices controlled by BIOS and option ROMs Initialize remaining option ROMs Generate and write contents of ESCD in NVRam Log errors encountered during POST Display error to the user and gets the user response to error Execute
110. uto detected auto detected auto detected auto detected Disabled Enabled 0 5 10 15 20 25 30 35 Disabled Enabled Disabled 1 44 MB 3 2 88 MB 3 Disabled 3 BIOS menu www gateway com BIOS submenu USB Configuration PCI Configuration Setting Serial Port 1 IRQ PS 2 Keyboard PS 2 Mouse USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support USB 2 0 Controller Mode BIOS EHCI Hand Off USB Mass Storage Device Configuration Onboard VGA Onboard ESB2 NIC NIC 1 PXE function NIC 2 PXE function GTW MzBoard Option ROM Full Height Riser Slot Value IRQ3 IRQ4 IRQ10 IRQ11 Present Present Disabled Enabled Auto FullSpeed 12 Mbps HiSpeed 480 Mbps Disabled Enabled Selects USB Mass Storage Device Configuration submenu with USB Device enable Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Top PCle slot Option ROM enabled or disabled Middle PCle slot Option ROM enabled or disabled Bottom PCle slot Option ROM enabled or disabled 93 APPENDIX B BIOS Settings BIOS menu BIOS submenu Boot Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Drive CD DVD Drives Security 94 Setting Low Profile Riser Slot Quick Boot Quiet Boot Bootup Num Lock POST Error Pause 1st Boot Device nth Boot
111. way Web site 8 Server Companion DVD 23 drive bays location 2 drivers installing 23 drives configuring 31 diskette 2 hard drive 2 33 hot swap 2 33 installing 31 33 optical 2 RAID 2 33 removing 31 replacing 31 SAS SATA 2 tape 21 troubleshooting 78 DVD Server Companion 23 E electronic specifications 83 electrostatic discharge ESD 28 empty drive bays filling 35 environmental specifications 83 error messages 65 eSupport 87 Exit menu BIOS Setup utility 56 expansion card see card F fan module connector 4 location 4 105 filling empty drive bays 35 finding specifications 82 87 front panel connector 4 G Gateway Customer Care 64 Learning Libraries 65 Web address 8 Web site 8 Gateway Systems Manager 21 H hard drive indicator 2 installing 33 LED indicator 2 removing 33 troubleshooting 78 heat sink installing 43 help telephone support 64 tutoring 65 hot swap backplane 6 backplane SAS SATA 6 backplanes 48 hard drives 2 33 power supply 45 hot swap drives installing 33 location 2 IDE connectors 4 drive configuration 31 indicators 2 16 information LED 7 71 installing add in card 39 backplane 48 battery 51 bezel 14 card 39 drives 31 expansion cards 39 hard drive 33 heat sink 43 hot swap drive 33 memory 36 PCI expansion card 39 PCI riser assembly 39 power distribution board 46 106 Index power supply 45 processor 43 SAS SATA backplane 48 SAS SATA drive 33 system b
112. wer supply module Caution The power supplies in this server contain no user serviceable parts Only a qualified computer technician should service the power supplies Your server comes with 3 wire AC power cords fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords Your server uses as many as two 650 W hot swappable power supply modules If your server has both power supply modules installed the modules act as redundant hot swappable power supplies If one of the two power supplies fails the other power supply supports the server while you replace the failed power supply You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply 45 CHAPTER 4 Installing Components If your server is only equipped with a single power supply the server must be turned off and the AC power cord removed before replacing it To replace a power supply module 1 2 If your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power supply will be orange If your server has only one power supply module installed make sure that you turn off the server then unplug the power cord before continuing
113. ycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this program is available in your area MI you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly W
114. yze FAT to find the clusters occupied by the recovery F3 Start reading the recovery file cluster by cluster F5 Disable L1 cache FA Check the validity of the recovery file configuration to the current configuration of the flash part FB Make flash write enabled through chipset and OEM specific method Detect correct flash part Verify that the found flash part size equals the recovery file size F4 The recovery file size does not equal the found flash part size FC Erase the flash part FD Program the flash part FF The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at FO00 FFFOh DIM code checkpoints The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system buses The following table describes the main checkpoints where the DIM module is accessed Checkpoint 2A 38 Description Initialize different buses and perform the following functions Reset Detect and Disable function 0 Disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization functi

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