Gateway 960 Server User Manual
Contents
1. Using Disk Defragmenter The Disk Defragmenter program that comes with Windows 95 helps maintain the integrity of your hard drive by rearranging files so that unused space on your hard drive is not scattered around the drive but is contained in one contiguous area on the disk You may notice after running Disk Defragmenter that your programs run a little faster and more efficiently That is because the hard drive head can go directly to the data it needs instead of skipping around to different places on the disk to find pieces of data We suggest you run Disk Defragmenter at least once a week to once a month depending on how much you use your system To run Disk Defragmenter 1 Click on the Start button then follow the popup menus through Programs then Accessories and then System Tools Then select Disk Defragmenter A dialog box opens asking you to select a drive to defragment 2 Select the drive from the pull down menu then click OK A dialog box opens showing the progress of the defragmentation When defragmentation is complete a dialog box opens and asks you if you want to quit the Disk Defragmenter program 3 If you are finished defragmenting the drives in your system click Yes If you have more drives to defragment click No and return to Step 2 22 Gateway ALR 8200 User s Guide Protecting against viruses A virus is a program written with malicious intent for the sole purpose of creating havoc in a com2. Dual inline memory module DMA Direct memory access DMI Desktop management interface DRAM Dynamic random access memory ECC Error correcting code ECP Enhanced capabilities port EDO Extended data output EMC Electro magnetic compatibility EMI Electro magnetic interference 28 Gateway ALR 8200 User s Guide EPP Expanded parallel port ESD Electro static discharge FAT File allocation table GB Gigabyte IDE Integrated drive electronics HO Input output IRQ Interrupt request line ISA Industry standard architecture KB Kilobyte LAN Local area network LBA Logical block addressing LED Light emitting diode LVD Low voltage differential MB Megabyte MBE Multiple bit error Mbps Megabits per second MIDI Musical instrument digital interface MHz Megahertz MS DOS Microsoft disk operating system NMI Non maskable interrupt NTIS NT file system NVRAM Non volatile random access memory OS Operating system PCI Peripheral component interconnect Appendix 29 PIC Programmable interrupt controller PIO Paged input output PnP Plug and play POST Power on self test PS 2 Personal System 2 RAID Redundant array of inexpensive drives RAM Random access memory RMA Return material authorization ROM Read only memory rpm Revolutions per minute RTC Real time clock SBE Single bit error SCA Single connector attachment SCI Signal c
3. Gateway ALR 8200 User s Guide Notices Copyright 1998 Gateway 2000 Inc All Rights Reserved 610 Gateway Drive N Sioux City SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway 2000 The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway 2000 may improve and or change products described in this publication at any time Due to continuing system improvements Gateway 2000 is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway 2000 web site at www gateway com In no event will Gateway 2000 be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design ColorBook CrystalScan Destination EZ Pad EZ Point Field Mouse Gateway 2000 HandBook Liberty TelePath V
4. Serial port 1 Parallel port Serial port 2 Mouse port Keyboard port Video port Dual USB ports Ethernet port Secondary PCI slots 1 amp 2 covers Secondary PCI slot 4 ISA slot 1 cover 14 Gateway ALR 8200 User s Guide US pil UST a ef 3 lees d TBA S fale Figure 3 Rear Panel Status light power supply 1 PS1 AC plug PS1 Voltage selection switch PS1 Status light optional power supply 2 PS2 AC plug PS2 Voltage selection switch PS2 Chassis fan vent Chassis key lock Primary PCI slot covers Secondary PCI slot 3 RAIDport slot cover ISA slot 2 Power supplies The system supports two 400 Watt redundant power supply modules capable of load sharing The standard configuration includes a single module The second module can be purchased as an option and provides redundancy and hot swap capabilities Power supply status lights Each power supply module has a multi color status light e Green indicates normal operating mode e Amber indicates standby mode e No light indicates the power supply module is not receiving power or has failed Voltage selector switches Located on the back of the power supply module this switch must be set to the proper AC line voltage used in your locality 115VAC or 230VAC If the optional second modu
5. options from the Surface Scan Options window then click on the 0K button to close the window 5 Ifyou want ScanDisk to automatically fix any errors it finds select the Automatically fix errors option in the ScanDisk window 6 Click on the Start button in the ScanDisk window When the scan is complete the ScanDisk Results window opens giving you details of the scanning operation 7 Ifyou want to scan another drive click on the Close button to return to the ScanDisk window select another drive then go to Step 6 8 When you are finished using ScanDisk click on Close Using Check Disk Windows NT provides the Check Disk utility to maintain the hard drive Check disk enables you to check the drive for errors fix file system errors and attempt to recover bad sectors on the drive Use Check Disk from once a week to once a month depending on how often you use your computer Also use Check Disk whenever you have any hard drive problems To use Check Disk 1 Right click Start and then click Explore 2 Inthe Windows NT Explorer window right click the drive you want to check You can only check one drive at a time 3 Click Properties 4 Click the Tools tab 5 Click Check Now in the Error checking dialog box Maintaining and Cleaning Your System 21 6 Check Scan for and attempt recovery of bad sectors to scan the entire hard drive 7 Click Start If the scan finds bad sectors a screen message notifies you
6. connecting optional peripherals to your system 9000 0000 9900 000 E aad OO000000000 DOC KOCH H O OO Lie KA O00 0 Figure 1 Connecting Peripherals Connect the keyboard and mouse to their respective ports using the pictures on the server s rear cover as a guide Connect the monitor video cable to the video port The location of the port may vary depending on whether you use the integrated video or a video card Connect the monitor power cable to an AC outlet or preferably a surge control outlet station Verify that the voltage selector switch on the power supply is set for the proper voltage 115V or 230V If the system includes two hot swap modules each module has a voltage selector switch Connect the power cable to the AC In power socket on the power supply If the system includes both hot swappable modules there will be an AC In power socket on each module Connect the other end of the power cable s to an AC outlet Getting Started 5 A Warning For safety reasons both upper and lower bezel doors must be closed and locked while the system is running ke Important A delay in video may be caused by large memory configuration Once the bootup sequence has completed your display will return Starting up the system Press the On Off switch on the front panel to start the system The green LED on the front panel light
7. following table shows the front panel buttons and their functions See Figure 2 on page 11 for the locations of the buttons Switch Function Power Turns the system ON or OFF Reset Allows you to reset the system without having to power it off and then on again Keyboard lock Enables or disables the keyboard functions and clears the error flag after an ECC error Pressing this button does not correct the error condition If the error condition has not been corrected the LED will light again Internal 3 5 inch drive bay The system includes an internal 3 5 inch drive bay to accommodate a 3 5 inch IDE hard drive or other 3 5 inch device that does not need to be accessed from outside the system LED indicators The following table shows the front panel indicator LEDs and their functions See Figure 2 on page 11 for the locations of the indicator LEDs LED Meaning When Lit Power The system is on Hard disk controller The hard disk is being accessed activity P1 activity The first CPU is active P2 activity The second CPU is active ECC fault A memory error has been detected Power supply fault One of the power supplies has failed 12 Gateway ALR 8200 User s Guide LED Meaning When Lit Hard disk activity The corresponding LVD SCA drive is being accessed Power The system is on 5 25 inch drive bays The 5 25 inch drive bays provide space for up t
8. 100 Intel MP Specification V1 1 or V1 4 BIOS selectable compliant The following operating systems support symmetrical multi processing SMP e Novell NetWare SMP 4 1 and 4 11 e SCO UNIX 3 2 4 2 e SCO UNIX ODT 3 0 e SCO UNIX Open Server 5 X e UnixWare 2 01 and 2 1 e Solaris 2 1 e IBMOS 2 SMP 3 0 Warp e Microsoft Windows NT Server 3 51 and 4 0 e Microsoft Windows NT Workstation 3 51 and 4 0 e Microsoft Windows NT Server 4 0 Enterprise e Microsoft Small Business Server SBS Because each operating system operates differently it is best to reference your software documentation for specific instructions on what to do after the system boots The following operating systems run on the system but do not support the system s multiprocessing capabilities e Microsoft Windowse 95 e NeXTStep OS 3 3 e Novell NetWare 3 1x and 4 x If you are unsure whether or not your application supports SMP contact the product manufacturer 18 Gateway ALR 8200 User s Guide Maintaining and Cleaning Your System Maintaining your hard drive 20 Protecting against VITUSES eee sseeee 23 Cleaning your System ce eeeseeeeeteeeeseeeeeneeees 24 Maintaining your hard drive Hard drives need regular maintenance because running the system software divides files creates spaces between data and otherwise decreases the hard drive s performance Windows 95 and Windows NT provide maintenance tools that help prevent po
9. al formatting v troubleshooting guidelines 7 turning on the power 6 U ultraSCSI controller 10 UnixWare versions supported 18 using Check Disk 21 Disk Defragmenter 22 ScanDisk 20 V VCCI Notice 36 verifying your configuration 7 video chip manufacturer 10 connecting 4 DRAM 10 voltage requirements power supply 3 voltage selector switch location 15 setting 4 W warning closing the bezel doors 6 Windows 95 supported versions 18 Windows NT supported versions 18
10. e RAID capability Low voltage differential LVD support for SCSI devices LVD SCSI allows faster disk access and greater data integrity Power supply unit that supports dual 400 W redundant power supply modules with hot swap capability The system ships with a single module If you install the optional second module the power supply supports load sharing and N 1 fault tolerance Phoenix upgradable Flash BIOS Year 2000 Ready The system is equipped with InforManager IFM a special feature consisting of both hardware and software designed to monitor and report the operating status of the system and its devices CPUs power supplies RAM ambient temperatures voltages and fan operation For further information about the InforManager refer to the InforManager User s Guide Front panel The front panel of the system is equipped with switches LEDs and drive bays see Figure 2 Keyboard lock button ECC clear Power button Reset button Internal 3 5 inch drive bay Power LED Hard disk activity LED 3 5 inch CPU 1 activity LED diskette CPU 2 activity LED drive ECC fault LED Power supply fault LEC 5 25 inch drive bays Bezel doors open Bezel key lock SCSI disk activity LEDs 3 5 inch LVD SCA drive bays RAID bay backplane behind drive bays Figure 2 Front Panel System Features 11 Buttons The
11. expose you to dangerous voltages or other risks Refer all servicing of those compartments to qualified service personnel Under any of the following conditions unplug the system from the wall outlet and refer servicing to qualified personnel The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The product exhibits a distinct change in performance zk Important The system power cord serves as the main disconnect for the computer The wall outlet must be easily accessible by the operator Preface vil viii Gateway ALR 8200 User s Guide Getting Started Before you DE EE 2 Assembling your system ee seeeeseereeeeeeeesenenees 3 Starting up the gwstem eeeeseseeeeeeeeseneeees 6 Before you begin Congratulations on your purchase With the arrival of your new system you are probably eager to assemble the computer and have it operating This section helps you e Assemble the system e Connect the monitor and keyboard e Start up the system Carefully read and follow these instructions to ensure that your system operates correctly 2 Gateway ALR 8200 User s Guide Assembling your system Prepare a clean flat and firm surface for your computer Allow at least three inches at the rear of the chassis for cabling and air circulati
12. g systems Chapter 2 System Features explains the main features of your system including how to assemble it identifying connectors and arranging your workspace Chapter 3 Maintaining and Cleaning Your System explains how to perform routine maintenance and cleaning on your system We recommend you take time to read through the manual before using the system If you encounter a problem refer to the handy troubleshooting section in this guide Gateway ALR 8200 User s Guide Conventions used in this guide Throughout this booklet you will see the following conventions Convention Description ENTER Keyboard key names are printed in small capitals CTRL ALT DEL A plus sign indicates that the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic x Important An important informs you of special circumstances W Caution A Warning A caution warns you of possible damage to equipment or loss of data A warning indicates the possibility of personal injury Preface v vi Gateway ALR 8200 User s Guide Important safety instructions Observe the following guidelines when performing any work on your system Follow all instructions marked on this product and in the documentation Unplug this pr
13. ian and New Zealand Users Appendix 37 38 Gateway ALR 8200 User s Guide Index Numerics 3 5 inch internal drive bay 12 LVD SCA drives 13 5 25 inch devices 13 A abbreviations 28 about this guide iv AC power power supply 3 AC in connector connecting 5 power supply 15 activity indicators 12 LVD SCA SCSI 13 power supply modules 15 processor 12 Adaptec 7895 10 Australia New Zealand Notice 37 B backplane RAID 13 BIOS correctable errors 6 MP version selection 18 year 2000 ready 10 button ECC clear 12 keyboard lock 12 on off 12 power 12 reset 12 Cc case cleaning 25 CE Notice 36 chassis fan 16 chassis keylock 16 Check Disk using 21 Cirrus Logic video chip 10 cleaning computer case 25 keyboard 25 monitor case 25 monitor screen 25 mouse 24 configuration verifying 7 connecting AC power 5 keyboard 4 monitor 4 mouse 4 17 peripherals 4 serial mouse 17 video 4 controller diskette drive 10 IDE 10 ultraSCSI 10 conventions used in this guide v correcting BIOS configuration errors 6 CPU See processor D definitions of terms 32 DIMM supported 10 Disk Defragmenter using 22 disk drive 5 25 inch 13 IDE controller 10 LVD SCA activity indicators 13 LVD SCA 3 5 inch 13 ultraSCSI controller 10 diskette drive controller 10 Index 39 40 Book Title Goes Here document conventions v DRAM video 10 drive bay SCSI SCA LVD 13 E ECC clear button 12 memory 10 Erro
14. in you are properly grounded before opening the system chassis ke Important If the CMOS has been corrupted by a power outage or an interrupted flash update and you plug the system into a power outlet it will power up immediately This is normal Getting Started 7 8 Gateway ALR 8200 User s Guide System Features Basic fearsoni unninn o 10 eier EI rieni 11 Rear panel meene ien adress ge 14 Operating Systems eee eteeeeeeseeeeeeeneneeeeseaees 18 10 Gateway ALR 8200 User s Guide Basic features Intel Pentium II processor speed depends on the model Autodetection of 66 100 MHz memory bus for all processor speeds to accommodate processors using either memory bus speed SMP design supporting up to two processor modules Intel MP Specification V1 1 and 1 4 compliant 32 bit PCI and 16 bit ISA bus master 64 bit processor and memory data path Extended PCI to PCI bridge support 64 MB Error Checking and Correcting ECC memory expandable to 1 GB using ECC 72 bit SDRAM DIMMs Integrated 2 MB DRAM PCI Graphics Cirrus Logic GD54M30 Eight expansion slots five PCI one shared PCI RAIDport one shared PCI ISA and one ISA slot Integrated PCI Ultra2 SCSI Adaptec 7890 with two 68 pin connectors dual channel Ultra DMA PCI IDE interface and floppy controller supporting 1 44 MB and 2 88 MB formats RAIDport ready the shared PCI RAIDport slot supports the addition of a RAIDport card to provid
15. interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures zs Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help This equipment has been tested and found to comply with the limits of a Class A digital device The accessories associated with this equipment are as follows e Shielded video cable e Shielded power cord These accessories are required to be used in order to ensure compliance with FCC rules Industry Canada Notice This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry CanadaLe pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada American Users C W Caution The Federal Communications Commission warns users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user s auth
16. ivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and All the big trends start in South Dakota slogan GATEWAY and Gateway Solo are trademarks of Gateway 2000 Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR All Rights Reserved 9401 Jeronimo Irvine CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from ALR The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions ALR may improve and or change products described in this publication at any time Due to continuing system improvements ALR is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the ALR web site at www alr com In no event will ALR be liable for direct indirect special exempla
17. k containing operating system programs required to start your computer A boot disk can be a diskette hard drive or CD Byte The basic unit of measure for computer memory A character such as a letter of the alphabet uses one byte of memory Each byte is made up of eight bits Computer memory is often measured in kilobytes 1 024 bytes or megabytes 1 048 576 bytes Cache memory Cache is very fast memory that can be located in the processor Cache reduces the average time required for the processor to get the data it needs from the main memory by storing recently accessed data in the cache CMOS memory Complementary metal oxide semiconductor memory CMOS memory is memory that is retained even when the computer is turned off The Setup program settings and other parameters are maintained in CMOS memory Default The option that the software or system uses when you have not made a choice yourself Disc A compact disc CD 32 Gateway ALR 8200 User s Guide Disk The device used by the computer to store and retrieve information Disk can refer to a diskette or a hard disk Diskette A removable disk also called a floppy Hard drive The drive installed inside your computer that stores all your system and data files Depending on its configuration the computer may have more than one hard drive Each drive is assigned its own drive letter If you have only one drive its drive letter is C and it is often called
18. le is installed there are two Voltage Selector Switches AC power in connectors This is a connector into the power supply that provides the electrical current to the system and its peripherals Using the power cable supplied with the system connect the power supply into a wall outlet If the optional second module is installed there are two AC Power In connectors If you use both modules plug each power cable into a separate wall outlet preferably on separate circuits W Caution The voltage selector switches are set at the factory Changing them may result in severe damage to the server System Features 15 Fans The exhaust fans provide airflow through the system to keep the interior temperature to acceptable levels Do not block this vent Chassis keylock The chassis keylock allows you to secure the panels to the chassis to prevent unauthorized access to the system and its peripherals Expansion slot cover plates These are cover plates for their corresponding expansion slots on the system board 16 Gateway ALR 8200 User s Guide VO ports The following table shows the rear panel I O ports and their descriptions For the locations of the ports refer to Figure 3 on page 14 Port Definition Serial ports 1 and 2 These are high speed serial ports that use the First In First Out FIFO protocol If you have a serial mouse connect it to Serial Port 1 COM1 Other serial devices such a
19. ms The following sections contain information about caring for the various parts of your system Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse dirt is probably on the rollers inside the mouse To clean the mouse 1 Shut down the system 2 Turn your mouse upside down and remove the mouse ball cover 3 Cup your hand under the mouse then turn your mouse right side up The gray mouse ball should drop into your hand If it doesn t gently shake the mouse until the ball drops out of the socket 4 Once the mouse ball is free use adhesive tape to pick up any dust or lint on its surface and wipe away dirt or lint inside the mouse ball socket You can also blow into the socket to remove dirt and lint If foreign matter is trapped inside the socket or on the rollers use a cotton swab dipped in isopropyl alcohol to loosen it Allow surfaces to dry completely after cleaning 5 Return the mouse ball to the socket and replace the cover then restart the system 24 Gateway ALR 8200 User s Guide Cleaning the keyboard Occasionally you should clean the keyboard to free it of dust and lint particles trapped under the keys The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow straw like extension If you spill liquid on the keyboard shut down the computer and disconnect the keyboard Turn the keyboard upside down to allow
20. o five 5 25 inch devices such as CD ROM drives 5 25 inch diskette drives or tape drives Bezel doors and keylock The top bezel door provides access to the power reset and keyboard inhibit switches as well as the 3 5 inch diskette drive and the 5 25 inch drive bays The lower bezel door provides access to the 3 5 inch low voltage differential LVD SCA drive bays Both doors can be locked to prevent unauthorized access RAID bay backplane The RAID bay backplane supports connection of up to six 3 5 inch hot swappable LVD SCA SCSI hard drives The backplane automatically sets SCSI ID numbers and provides termination Settings allow you to divide the backplane into one or two channels and to connect a SCSI CD ROM drive to the backplane as well 3 5 Inch LVD SCA drive bays The 3 5 inch LVD SCA drive bays allow you to install up to six 1 or 1 6 inch hot swappable SCSI hard drives The drives use a guide rail system that allows easy installation and removal Cooling for the drive bays is provided by internal fans 3 5 inch diskette drive The standard system is equipped with one half height 1 44 MB 3 5 inch diskette A Warning Both upper and lower bezel doors must be closed and locked while the system is running System Features 13 Rear panel The rear panel of the system is equipped with I O ports connectors and switches see Figure 3 Power supply module 1 Power supply module 2 optional
21. oduct from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water Do not spill liquid on or into the product Do not place this product on an unstable surface Openings in the system cabinet are provided for ventilation Do not block or cover these openings Do not place this product near or upon a radiator or heat register Use only the power source indicated on the power supply If you are not certain about your power source consult your reseller or the local power company This product is equipped with a 3 wire grounding plug a plug with a grounding pin This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace the outlet Do not walk on the power cord or allow anything to rest on it If you use an extension cord with this system make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes Never insert objects of any kind into the system ventilation slots Do not attempt to service the system yourself except as explained elsewhere in the manual Adjust only those controls covered in the instructions Opening or removing covers marked Do Not Remove may
22. on Protect your computer from extreme temperature and humidity Do not expose your computer to direct sunlight heater ducts and other heat generating objects Keep your system away from equipment that generates magnetic fields Even a telephone placed too closely to the system may cause interference Protect your system against AC power spikes by using a 3 prong 115 V or 230 V depending on the voltage supplied in your locality power cord and an AC surge control power strip The system includes a TAC400 power supply The power supply ships with a single hot swappable module and can support up to two modules The system requires a separate wall outlet for each power supply module Inspecting the contents Unpack the carton and inspect the contents Standard systems include the following items Server Power cables User s guide Maintaining and troubleshooting guide Utilities Enhanced keyboard Check the packing list to ensure all equipment and associated manuals are included in your shipment Inspect everything carefully zk Important Keep the product carton and foam packing in case you have to ship the system If you return the system in different packaging your warranty may be voided Getting Started 3 1 2 amp Important Shielded cables are required by the FCC 3 4 4 Gateway ALR 8200 User s Guide Setting up the server Refer to Figure 1 and the following procedures when
23. ontrol interrupt SCSI Small computer system interface SDRAM Synchronous dynamic random access memory SE Single ended SEC Single edge contact SMI System management interrupt SMM Server management module SMP Symmetrical multiple processor SVGA Super video graphics array TCP IP Transmission control protocol Internet protocol UPS Uninterruptable power supply 30 Gateway ALR 8200 User s Guide USB Universal serial bus V Volt VAC Volts alternating current VGA Video graphics array VRM Voltage regulator module W Watt Appendix 31 Terms and definitions This list of terms should help you get acquainted with terms used in your computer s documentation and in your system software Applications Software installed on your system Sometimes called programs BIOS Basic input output system The BIOS is software that is independent of any operating system It enables the computer to communicate with the monitor keyboard and other peripheral devices without using programs on the hard disk The BIOS on your computer is flash BIOS which means that is has been recorded on a memory chip that can be updated if needed Boot To load the first software program usually the operating system that starts your computer To perform a cold or hard boot you turn the computer on when it is off To perform a warm or soft boot you reset the computer when it is already turned on Boot disk A dis
24. ority to operate the equipment Canadian Users Appendix 35 European Users Japanese Users Attention Couper le courant avant l entretien CE Notice This Information Technology Equipment has been tested and found to comply with the following European directives iJEMC Directive 89 336 EEC amending directive 92 3 1 EEC amp 93 68 EEC as per EN 5008 1 1 1992 according to EN 55022 1995 Class A EN 61000 3 2 1995 or EN 60555 2 1986 EN 61000 3 3 1995 EN50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 ENV 50140 1994 or IEC 801 3 1984 EN 61000 4 4 1988 or IEC 801 4 1998 iiJLow Voltage Directive Safety 73 23 EEC as per EN 60950 1992 VCCI Notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective action TOKET PRUE RRRSRERMBRS VCCI OF EROS FP FAATRRARECT Co SEI CERT S BK DEI WE GLEN EE EH SLIBRANSITLEMHVET 36 Gateway ALR 8200 User s Guide Australia New Zealand Notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency Caution Disconnect power before servicing Austral
25. puter system It attaches itself to executable files or boot sectors so it can replicate and spread Some viruses may only cause your system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of your files or diskettes To be safe never assume any virus is harmless Viruses spread through direct contact with executable programs or boot sectors Diskettes used in a contaminated system can get a virus and transfer the virus when used in another system A virus can also spread through programs downloaded from bulletin boards or the Internet To protect your system against viruses e Obtain an anti virus program and scan the system regularly e Make backup copies of all files and write protect the diskettes e Obtain all software from reputable sources and always scan new software for any viruses prior to installing files If you suspect your system has been infected find and remove the viruses immediately using an anti virus program Next turn off your system and leave it off for at least 15 seconds before turning it back on This is the only way to ensure the virus does not remain in your system RAM Maintaining and Cleaning Your System 23 Cleaning your system Your system and its components need to be cleaned occasionally Some programs that help maintain the integrity of the hard drives in your system come as part of the Windows 95 and Windows NT operating syste
26. r Checking and Correcting See ECC errors messages 6 troubleshooting 7 expansion slots ISA 10 PCI 10 PCI ISA 10 PCI RAIDport 10 shared 10 F fans chassis 16 FCC Notice 35 features front panel 11 rear panel 14 system 10 flash BIOS 10 floppy drive See diskette drive format meanings v front panel features 11 illustration 11 G graphics DRAM 10 memory 10 PCI 10 guidelines for troubleshooting 7 H hard drive internal 3 5 inch bay 12 RAID bay 13 SCA LVD SCSI bay 13 hot swap power supply modules 10 15 SCSI drives 10 13 l IDE controller ultra DMA 10 indicators LVD SCA SCSI drive activity 13 power supply modules 12 15 InforManager 10 Intel MP specification selecting 18 ISA expansion slots 10 K keyboard cleaning 25 connecting 4 lock button 12 keylock chassis 16 L LED indicators 12 lights indicator 12 low voltage differential activity indicators 13 drives 13 SCSI 10 LVD See low voltage differential M manual conventions v memory ECC 10 standard 10 supported 10 messages error 6 monitor cleaning 25 connecting 4 mouse cleaning 24 connecting 4 17 serial connecting 17 MP specification selecting 18 multiprocessing supported OSs 18 when not supported 18 N NeXTStep versions supported 18 Novell NetWare versions supported 18 O on off button 12 operating systems multiprocessing 18 NeXTStep 18 non multiprocessing 18 Novell NetWare 18 OS 2 18 SCO UNIX 18 small bu
27. rased when the computer is turned off Appendix 33 Refresh rate The refresh rate is the rate at which the image on the monitor screen is rewritten to the screen A fast refresh rate helps keep the image from flickering Resolution The resolution is the sharpness or clarity of the image on the monitor screen Resolution is measured by the number of pixels the screen can display For example a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows The more pixels displayed the higher the resolution and the clearer the images ROM Read only memory Permanent computer memory dedicated to a particular function For example the instructions for starting the computer when you first turn on power are contained in ROM You cannot write to ROM 34 Gateway ALR 8200 User s Guide Regulatory compliance statements FCC Notice This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause
28. ry incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development ALR reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments ALR is a registered trademark of Advanced Logic Research Inc All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Contents e Ce ii ADOUt THIS guder een iv Conventions used in this guide ENEE v Important safety Imstructong vi ET le te EE 1 Before you been ceri eieelesscaseereedeeh sbieesecueneels S EE 2 Assembling your system EE 3 Inspecting the content 3 Setting up the GENEE EE ated E 4 Starting Up the Systemes NEESS ENEE 6 Mick CHECK EE 6 Troubleshooting guidelines ENEE 7 System Features cccceesecsscecseesseeeseesseeesseeseesseessneesseeseesaes 9 B sic E 10 Front panel mcii A E aae 11 BUtONS aaia iane edeiss Sadi teats wckatns Meat oie aekdes 12 Internal 3 5 inch drive bay AAA 12 BS RR WEE 12 S tee VE EE 13 Bezel doors and keylock AAA 13 RAID bay backplane EE 13 3 5 Inch LVD SCA drive bas 13 3 5 inch diskette rive ENEE 13 EE 14 Power supplies e 2 Senses ded ect Mean as 15 Enge See cena natn Eeer 16 Chassis keylock e ee EE Ne 16 Expansion slot co
29. s If you turn off your system you must wait at least ten seconds before you turn the system back on The system self checks the memory even if the monitor is not connected If the monitor is connected and on the screen displays the start up sequence e If more than one CPU is installed the system displays which CPU it is currently testing e If any errors are encountered your system displays them on the monitor e Ifamonitor is not connected or the system is unable to display an error an error beep code sounds If the system encounters an error it is most likely a nonfatal one meaning the system will function until the error is corrected usually through the BIOS Setup In the rare case of a fatal error see Quick check on page 6 If the information in this guide does not help you solve the problem check your Maintaining and Troubleshooting Guide for instructions Quick check Sometimes the simplest things can cause trouble To avoid unnecessary service calls be sure you check over the basics before you call for support If your system does not operate correctly re read the instructions for the procedure s you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to common problems 6 Gateway ALR 8200 User s Guide Looking things over In any complex system there is potential for a forgotten connection a forgotten s
30. s serial printers or modems are also connected to these ports Parallel port Parallel devices such as parallel printers and scanners can be connected to this port Ke Important If your mouse has a Mouse port This port supports any mouse with a miniature mini DIN connector you circular DIN mini DIN connector Keyboard port This port supports any keyboard with a miniature circular DIN mini DIN connector Video port Connects your monitor to the video interface card Stacked dual USB ports Integrated LAN port These ports support any USB compliant devices USB keyboards and mice may not be compatible with power management functions This port supports an RJ45 connector to your LAN The LAN port has two small LEDs These LEDs provide the following information e The green LED lights when the integrated ethernet circuit detects a valid link to the network e The amber LED lights when the integrated ethernet circuit communicates at 100Mbps must connect it to the mouse port System Features 17 x Important The Pentium II processor in this system is designed to support 32 bit operating systems and applications To ensure optimum system performance use only 32 bit programs on the system ak Important SCO UNIX versions 3 2 4 2 and ODT 3 0 require both MPX 3 X and APIC Driver 1 X to support more than one processor Operating systems The system is
31. siness server 18 Solaris 18 supported 18 UnixWare 18 Windows 95 18 Windows NT 18 OS 2 versions supported 18 P PCI expansion slots 10 graphics 10 PCI ISA expansion slot 10 PCI RAIDport expansion slot 10 peripherals connecting 4 power supply AC in connector 5 15 characteristics 3 hot swap modules 10 15 InforManager 10 module failure indicator 12 status lights 15 voltage selector switch 4 15 power switch 12 powering up the system 6 power on self test 6 processor activity indicators 12 InforManager 10 operating systems supported 18 supported 10 testing 6 R RAID backplane 13 RAM ECC 10 supported 10 rear panel features 14 illustration 14 regulatory compliance statements 35 reset button 12 S safety closing the bezel doors 6 SCA See single connector attachment ScanDisk using 20 SCO UNIX versions supported 18 SCSI activity indicators 13 controller 10 self checks on power up 6 Index 41 42 Book Title Goes Here shared expansion slots 10 single connector attachment drives 13 hot swap drives 10 small business server versions supported 18 Solaris versions supported 18 status lights front panel 12 power supply modules 15 system 12 support options 6 supported DIMMs 10 memory 10 RAM 10 switch ECC clear 12 keyboard lock 12 on off 12 power 12 reset 12 system errors 6 features 10 management 10 monitoring 10 power 6 self checks 6 status lights 12 T testing processor 6 textu
32. ssible hard drive problems The most important tools for hard drive maintenance are the programs ScanDisk Windows 95 only Check Disk Windows NT only and Disk Defragmenter Windows 95 only Using ScanDisk ScanDisk is a Windows 95 program that lets you check your hard disk for damaged areas and then repairs them We suggest you scan your hard drive from at least once a week to once a month depending on how often and how much you use your computer To use ScanDisk 1 Click on the Start button Then click on Programs then Accessories then System Tools and then SeanDisk The ScanDisk window opens 2 Inthe ScanDisk window click on the drive you want to scan 3 If you only want to check your files and folders for errors select the Standard option button If you want to do a more thorough scan for errors select the Thorough option Because the Thorough option takes more time than the Standard option we recommend you normally use the Standard option and do a Thorough check at least once a month 4 Ifyou selected Standard and you want to change the settings ScanDisk uses when it checks files and folders click on the Advanced button select the options in the ScanDisk Advanced Options window then click on the OK button to close the window 20 Gateway ALR 8200 User s Guide If you selected Thorough and want to change the settings ScanDisk uses when it checks the disk s surface click on the Options button select the
33. the C drive I O Input output Refers to devices such as printers whose purpose is to enter data into a computer or extract data from a computer An I O device is accessed through an I O address a location in memory reserved for the device to exchange information between itself and the rest of the computer IRQ Interrupt request line The IRQ is a hardware line that a device uses to signal the processor when the device needs the processor s services The number of IRQs is limited by industry standards Operating system A program that supervises the computer s operation including handling I O networking and connectivity and device drivers Path A sequence of information that directs the system to the file it needs For example c windows bubbles bmp is the path to a graphics file on your system The c tells the system it is on the C hard drive the windows tells the system it is in the windows folder and bubbles bmp is the file Pixel A pixel is an individual dot in a graphic displayed on your computer Pixels are so close together that they look as though they are connected POST Power on self test POST tests your computer s components whenever you turn on the computer Programs Software installed on your system Programs are sometimes called applications RAM Random access memory RAM is the computer s system memory You can write to and read from RAM Information stored in RAM is temporary and is e
34. the liquid to drain out overnight before trying to use it again If it fails to work after draining contact Technical Support Cleaning the monitor screen Use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the computer and monitor cases Always shut down the system and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your system Avoid abrasive or solvent cleaners because they can damage the finish on your components Maintaining and Cleaning Your System 25 26 Gateway ALR 8200 User s Guide Appendix Acronyms and abbrevtapons 28 Terms and definitions 0 seese reee 32 Regulatory compliance statements eee 35 Acronyms and abbreviations AC Alternating current ACPI Advanced Configuration amp Power Interface APIC Advanced programmable interrupt controller ASCII American standard code for information interchange ASIC Application specific integrated circuit ATAPI AT advanced peripheral interface BIOS Basic input output system BIST Basic integrity self test CD Compact disc CD ROM Compact disc read only memory CHS Cylinder head sector CMOS Complementary metal oxide semiconductor CPU Central processing unit DBE Double bit errors DIMM
35. ver plates NEE 16 VO ports iiss inniinn n deli Sa ate eh ae 17 Ile 18 Maintaining and Cleaning Your System cceceeeeeeees 19 Maintaining your hard drive ENEE 20 IR E 20 Contents i ii Gateway ALR 8200 User s Guide Hee Chess keete espri ea Seele Qi isiat 21 Using Disk Defragmenter AA 22 Protecting against Viruses EE 23 Cleaning your SYStOM EE 24 Cleaning the mouse EE 24 Cleaning the keyboard 00 ANEN 25 Cleaning the Monitor screen 25 Cleaning the computer and monitor Cases eeseseseeeeeeteeeeees 25 Aere EE 27 Acronyms and abbreviations ENEE 28 Terms and definitions EE 32 Regulatory compliance stotementz 35 PCG NOICE sonn a E a need Sinaia 35 Industry Canada Notice ANNE 35 GE NO lice gid Ss Ne ahat ali nes aes e ede ee 36 VCCI Note e anaa ia EE 36 Australia New Zealand Notice AAA 37 AEX Ce 39 Preface About this oeuide ce cceecesecseeeeeeseeeeseeeeeceeeeeneeeeeees iv Conventions used in this guide cee eeeeeeeees v Important safety pstructons vi iv About this guide The purpose of this User s Guide is to help you unpack assemble and install the system This guide provides step by step setup and operating instructions along with detailed illustrations throughout the document Below is a summary of the sections to follow Chapter 1 Getting Started covers information about the internal and external features as well as the system architecture and supported operatin
36. witch or a loose connector If you try to start up the server and it does not start up perform the following checks e Is the power cord connected to the CPU system and an AC outlet e Is the AC outlet supplying power e Ifa power strip is used is it switched on Is the circuit breaker set e Does the voltage selection switch on the system s power supply reflect the proper voltage Verifying your configuration If your system is not operating correctly the BIOS may contain an invalid configuration parameter Enter the BIOS program and check your configuration settings The BIOS Setup utility configuration fields and the options for those fields are provided in the Maintaining and Troubleshooting Guide Troubleshooting guidelines As you troubleshoot your system keep the following guidelines in mind e Never remove the system covers while the system is on e Do not attempt to open the monitor It is extremely dangerous Even if the monitor power is disconnected stored energy in the monitor s components can cause a painful or harmful shock e Ifa peripheral such as the keyboard mouse drive or printer does not work ensure that all connections are secure e If the screen displays an error message write it down word for word You may be asked about it when calling Technical Support e Only qualified personnel should open the system for maintenance e Ifyou are qualified to maintain the system yourself make certa
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