Fujitsu F9600 F9600c Telephone User Manual
Contents
1. 4 Dial your personal authorization code if you receive another dial tone NOTE If you dial the wrong authorization code or wait too long to enter it you receive reorder tone indicating your call cannot be completed AUTOMATIC ROUTE SELECTION ARS The ARS feature is used to place an outgoing call over the least expensive route available using the outside lines To place an ARS call Action Results 1 Lift handset You hear internal dial tone 2 Dialthe ARS code __ You hear external dial tone 3 Dial the outside number You hear ringback NOTE Anytime you receive a distinctive busy tone after dialing you have three options e Camp On to the ARS route hang up and wait for a camp on callback Hang up and try the call again later Camp On to the busy line remain on the line and wait for an available ARS route 4 Dial your personal authorization code if you receive another dial tone NOTE If you dial the wrong authorization code or wait too long to enter it you receive reorder tone indicating your call cannot be completed AUTOMATIC ROUTE SELECTION MANUAL ADVANCE The ARS Manual Advance feature lets you use another outside line without redialing the entire number This feature is useful if you connect to a bad outside line or receive a recorded announcement that the call cannot be completed To get another outside line without redialing the entire number2. PAGING The Paging feature lets you page a party within the paging system range and wait on the line for the person to answer the page meet me paging Your class of service determines your extension s paging zone capabilities You can have the following All system zones All tenant zones e Individual zones To page over all system zones Action Results 1 Lift handset You hear dial tone 2 Dial the paging system You hear service tone all zones code 3 Announce your page after service tone ends 4 Hang up gently To page over all tenant zones Action Results 1 Lift handset You hear dial tone 2 Dial the paging tenant all You hear service tone zones code 3 Announce your page after service tone ends 4 Hang up gently 65 Paging Cont d To page using an individual zone Action Results 1 Lift handset You hear dial tone 2 Dial the paging individual You hear service tone zone code and a zone number 3 Announce your message after service tone ends 4 Hang up gently To page using paging meet me Action Results 1 Lift handset You hear dial tone 2 Dial the paging meet me You hear service tone code and a zone number 3 Page the party you want to meet after service tone ends 4 Ask the party to dial the paging answer code 5 Remain on the line until the paged party answers NOTE If you prefer to have the attendant announce your call p
3. Follow Me feature lets you register the Call Forward All Calls feature to your extension from another telephone so that you can receive your calls at this extension Each time this feature is registered the previous call forward registration is automatically canceled To register Call Forward Follow Me from another extension Action Results 1 Lift handset You hear dial tone 2 Dial the call forward follow me registration code 3 Dial your extension number You hear service tone 4 Hang up NOTE Call Forward Follow Me registration overrides Call Forward All Calls To cancel Call Forward Follow Me Action Results 1 Lift handset at the extension You hear dial tone where the calls are being received 2 Dial the call forward You hear service tone follow me cancellation code and your extension number if calling from another extension OR Call Forward Follow Me Cont d Action Results 1 Lift handset at your extension You hear dial tone 2 Dial the call forward all calls You hear service tone cancellation code 3 Hang up 20 CALL FORWARD NO ANSWER The Call Forward No Answer feature lets you forward all calls to another extension or outside destination if you do not answer your telephone within a certain time To forward all calls to another extension if you do not answer within a certain time period Action Results 1 Lift handset You hear dial tone 2 Dia
4. Message waiting tone is a repetitive 5 second dial tone followed by a 5 second pause When you have messages waiting you will hear this tone instead of the internal dial tone when you pick up the handset One burst tone occurs when a caller camps on to a busy extension It is a 5 second tone that lets the busy extension know that there is a call waiting The F9600 F9600c system produces four different ringing patterns to indicate the source of incoming calls The pattern of the ring distinguishes the type of call Extension to extension call Incoming call Camp On callback and forwarded call Data call Intercom call The ringing patterns are shown in Table 2 at the end of this guide CLASS OF SERVICE COS RESTRICTION MODE RSM FACILITY RESTRICTION LEVEL FRL SYSTEM FORWARDING There are references to your extension s Class of Service COS throughout this guide Class of service allows or denies you access to various features within the F9600 F9600c system Extensions that are permitted access to outside lines may or may not be able to make the following types of calls depending on the RSM of the extension Local Long distance International calls Facility restriction level is assigned to your extension to establish the call waiting priority for ARS AAR camp ons System forwarding can be set up so that inside and outside calls can route to different destinations System fo
5. This feature lets you leave or listen to a recorded voice message Your extension s message waiting lamp if available or the audible message waiting tone indicates that your extension has a voice message registered To leave a voice message Action Results 1 Lift handset You hear dial tone 2 Dial the extension of the You hear ringback tone Voice Messaging System VMS You are guided through the voice messaging process by the system To listen to a voice message registered to your extension Action Results 1 Lift handset You hear message waiting tone 2 Dial the message waiting You are guided through the return code i voice messaging process by the system You hear the voice message NOTES 1 Repeat Step 2 to answer other messages also registered to the extension 2 Voice messaging operations can be performed by calling the VMS extension and following the procedures specified by the system 79 WHISPER CALL ANNOUNCE The Whisper Call Announce feature allows an agent to hear the announcement when an ACD call is terminated to the agent To receive a Whisper Call Announcement Action Results 1 Lift the handset to answer You hear the announcement the call Then you connect to the calling party 80 Table 1 Feature Codes FEATURE FEATURE CODE Record your system s customized feature codes in the spaces provided on this table Account Code Registration Attendant Access A
6. Action Results 1 Tell the called party that the connection is bad 2 Use the Bad Line Reporting feature if desired 3 Ask the party to hang up so that you can call back on a better line 4 Press Flash You hear recall dial tone 5 Dial the ARS manual Your number automatically advance code redials over a different route NOTES 1 Manual Advance can be used as many times as necessary after the number is dialed 2 You have ARS camp on capability if you receive a distinctive busy tone BAD LINE REPORTING The Bad Line Reporting feature lets you report a bad line to system maintenance System maintenance prints a bad line report that includes the following fault logging information Date Time Caller s extension or incoming line identification number To report a bad line Action Results 1 Remain on the line and ask the party to wait 2 Press Flash You hear recall dial tone The party is automatically placed on hold 3 Dial the bad line reporting You hear service tone code 4 Press Flash You return to the original connection 5 Tell the party that you will call them back or have them call you back NOTE If you placed the call you may use the ARS Manual Advance feature to call the party back CALL FORWARD ALL CALLS The Call Forward All Calls feature lets you forward all calls to another extension an outside destination or to the attendant con
7. Results 1 Lift handset You hear dial tone 2 Dial the appropriate speed You hear ringback calling code and an entry code To register or change an extension level number for Speed Calling Action Results 1 Lift handset You hear dial tone 2 Dial the speed calling registration code and an entry code 3 Dial the number that you You hear service tone want to register and remain on the line 4 Hang up 71 Speed Calling Cont d To register or change a group level A or B number for Speed Calling Action Results 1 Lift handset You hear dial tone 2 Dial the group level FA or B speed calling registration code and an entry code 00 99 3 Dial the number that you want You hear service tone to register and remain on the line 4 Hang up NOTES 1 System speed calling codes must be entered by a qualified maintenance person 2 Your extension s class of service determines your access to system speed calling and or group and extension speed calling 3 When programming an outside number first dial the code for an outside line 4 Anentry code is the 2 5 digit number that is used identify the individual number that was programmed 5 You can be a member of up to two speed calling groups 72 THREE WAY CONFERENCE EXTENSION The Three Way Conference Extension feature lets you add a third extension to an existing two way conversation To add another extension for a Three Wa
8. They indicate the following e Feature availability e Feature registration or cancellation acceptance e Call waiting Internal dial tone is the continuous humming that you hear when you lift the handset This tone indicates that you may begin dialing External dial tone is heard when you lift the handset and dial a code for an outside line This tone indicates that you can place an outside call Recall dial tone occurs after you press Flash during a conversation The tone is three short beeps followed by internal dial tone This shows that you have accessed the system correctly You can now dial a feature code p O kE lt ad O LL x ad LU Z m Busy Tone Service Tone Reorder Tone Ringback Tone Call Waiting Tone Extension Call Call Waiting Tone Outside Call There are two types of busy tones in the F9600 F9600c system A standard busy tone a repetitive 5 second tone followed by a 5 second pause means that the dialed number is busy A distinctive busy tone a repetitive 2 second tone followed by a 1 second pause means that the dialed number is busy However you can camp on or override the busy number depending on your extension s class of service Service tone indicates that you have successfully accessed a feature This tone is a series of three short beeps Reorder tone is a fast busy tone that indicates one of the following conditions Your ex
9. em gt FUJITSU F9600 F9600c SINGLE LINE TELEPHONE USER GUIDE FU ITSU FUJITSU BUSINESS J COMMUNICATION SYSTEMS Return to F9600 F9600 SINGLE LINE TELEPHONE USER GUIDE Copyright 2001 Fujitsu Business Communication Systems All rights reserved Fujitsu Business Communication Systems shall not be liable for any commercial losses loss of revenues or profits loss of goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this practice THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS USE OF COLLATERAL EQUIPMENT OR OTHER FACTORS SECTION 119 046 015 Issue 1 January 2001 TABLE OF CONTENTS Title Page INTRODUCTION iu dai 1 GENERAL INFORMATION c coccccccccccccccnononcnnonnncanannnanancnnnnononononononananon 3 FEATURE USAGE ruse 3 CALL PROGRESS TONES rha e a ear ar aa a e ar 3 Internal Dial TONS tunini a aara aia 3 ExtemalDial TONES AA EE EEEE ATE 3 Recall Dial TONE iii A aa eae 3 BUSY TONE iia aso 4 Servic TONO tuiri ic A A A 4 Reorder TONG r ae 4 Ringback TONG 2 2 cccc
10. hear ringback until the extension number extension answers 4 Announce the call and press The next party connects to Flash the conference call Press once for an internal call twice for an external call 48 Eight Way Conference Cont d To transfer the conference control privilege to another extension Action Results Ask the connected parties to wait 2 Press Flash You hear recall dial tone 3 Dial the extension number You hear ringback that you want to become the controlling party 4 Hang up after the extension answers NOTES 1 If you receive no answer a busy tone a recorded announcement or if you dialed a wrong number press Flash to return to your conference or original call connection and to drop the wrong call 2 A conference call can be placed on Hold 3 Press FLASH twice to add the party to the conference if the called party is using an outside line You may press FLASH once to add the party to the conference if the system is programmed to do so You may also press FLASH twice to add the party to the conference if the called party is an extension in the system The second FLASH must be entered within four seconds of the first 4 You cannot transfer conference control to a station that is already involved in the conference 5 You can enter an account code for each party being added to a conference if the account code is entered after the dialed number as specified by the system programmin
11. the annoyance call You hear service tone An alarm code f alert message is sent to the System Administrator 4 Press Flash to return to the original call ANNOYANCE CALL HOLD The Annoyance Call Hold feature lets you put an annoying caller on hold This type of hold disables the calling extension by holding the call in the system for as long as you remain on the line To place a call in Annoyance Call Hold Action Results 1 Remain on the line 2 Press Flash You hear recall dial tone The caller is automatically placed on hold 3 Dial the annoyance call You hear service tone hold code 4 Notify your supervisor 5 If needed press Flash You return to the original call ATTENDANT RECALL The Attendant Recall feature lets you transfer a call back to the attendant This is useful when a call has been misdirected and needs attendant assistance in order to be rerouted To transfer a call back to the attendant Action Results 1 Ask the connected party to wait 2 Press Flash You hear recall dial tone The connected party is automatically placed on hold 3 Press 0 You hear ringback 4 Announce the call to the attendant 5 Hang up NOTE You do not have to wait for the attendant to answer after you hear ringback However it is courteous to announce the call AUTHORIZATION CODE The Authorization Code feature lets you override possible calling restrictions at an extension and apply th
12. wrong number receive no answer receive a recorded announcement or some other undesired result 2 If your F9600 F9600c system has been set up to activate the Third Party Release in conference mode you can establish the conference by pressing Flash once You can release the third party by pressing Flash once again 3 Unless your system has been programmed for trunk to trunk connection hanging up on a conference call with two outside parties will disconnect all connected parties 74 UNIVERSAL NIGHT ANSWER The Universal Night Answer feature is used to answer calls when the system is without an attendant and is in the night mode A night bell or some other type of audible device sounds when a call comes in on an outside line To answer a call when the night answer alarm sounds Action Results 1 Lift handset You hear dial tone 2 Dial the night answer code You are connected with the and the zone number incoming call NOTE Once you answer the call your extension can operate in the same way that it does in the day operating mode 75 UNIVERSAL REGISTRATION CANCELLATION The Universal Registration Cancellation feature lets an extension register and cancel certain features for other extensions The following chart lists the affected features and their service identification codes SERVICE FEATURE IDENTIFICATION CODE Do Not Disturb 1 Call Forward All Calls Call Forward
13. you hear reorder tone 4 Hang up 22 CALL FORWARD PASSWORD FOLLOW ME Using a password with the Call Forward Follow Me feature prevents this feature from being misused A password must be defined by a technician via an M amp A command before this procedure is used To register Call Forward Follow me from another extension Action Results 1 Lift handset You hear dial tone 2 Dial the call forward You hear dial tone follow me registration code 3 Dial your extension number You hear dial tone 4 Enter your extension You hear service tone password Ifthe password is not authorized you hear reorder tone 5 Hang up To cancel Call Forward Follow Me from another extension Action Results 1 Lift handset at the extension You hear dial tone where forwarded calls are being received 2 Dial the call forward You hear dial tone follow me cancellation code and your extension number 23 Call Forward Password Follow Me Cont d Action 3 Enter your extension password 4 Hang up Results You hear service tone If the password is not authorized you hear reorder tone To cancel Call Forward Follow Me at your extension Action 1 Lift handset 2 Dial the call forward all calls cancellation code 3 Enter your extension password 4 Hang up 24 Results You hear dial tone You hear dial tone You hear service tone If the password is not authorized you hea
14. Busy No Answer Call Forward No Answer oo Bl wy dD Message Waiting To assign Universal Registration to a specific extension Action Results 1 Lift handset You hear dial tone 2 Dial the universal registration code 3 Dial an appropriate service identification code from the chart above 4 Dial the extension number You hear service tone where you want to register DND OR Dial the extension that is forwarding the calls or dial the extension number that will receive the message 76 Universal Registration Cancellation Cont d NOTE DND requires no further action 5 Dial the extension number of the location where calls will be forwarded OR Dial the extension number of You hear service tone the party leaving the message To cancel Universal Registration from a specific extension Action Results 1 Lift handset You hear dial tone 2 Dial the universal cancellation code 3 Dial the appropriate service identification code from the chart 4 Dial the extension number where you want to cancel DND OR Dial the extension number where call forwarding was registered OR 77 Universal Registration Cancellation Cont d Action Results Dial the extension number You hear service tone where you left a message followed the extension number of the party that left the message 78 VOICE MESSAGE The Voice Message feature integrates with voice mail systems
15. RODUCTION The F9600 F9600c Single Line Telephone User Guide provides instructions for operating your single line telephone Please take the time to look through this guide in order to become familiar with the contents and organization The following sections are included e General Information e Feature Operation Tables and Lists Table 1 located at the back of this guide lets you record frequently used feature codes These codes let you use features available with the F9600 F9600c F9600 is a registered trademark of Fujitsu Business Communication Systems 1 Z O E D im ad This page is intentionally left blank GENERAL INFORMATION FEATURE USAGE CALL PROGRESS TONES Internal Dial Tone External Dial Tone Recall Dial Tone A Flash is required in order to use many of the F9600 F9600c features Firmly press and release the hookswitch to Flash The timing defaults for holding down the hookswitch the button that is pressed when the handset is placed on the handset cradle are programmed into the system software The following can occur The call may disconnect if you hold the hookswitch down too long over 1 1 2 seconds The feature may not be activated if you do not hold down the hookswitch for a long enough time at least a 1 2 second There are several different call progress tones generated by the F9600 F9600c system that you hear on your telephone receiver
16. TERNATE TRANSFER The Call Waiting feature lets you know that a call is waiting while you are on a call You hear a one burst call waiting tone to indicate that a third party the call waiting has camped on to your line The feature lets you do one of the following e Complete your existing call and hang up to receive your waiting call e Place your existing call on hold and answer the waiting call Alternate between the original and the waiting call e Transfer the connected party and return to the call on hold To answer the Call Waiting Action Results e Complete the in progress call The waiting call and hang up when you hear automatically the call waiting tone rings your phone To answer the Call Waiting and keep the original call on hold Action Results 1 Ask the connected party to wait 2 Press Flash You are connected to the camped on party Your original call is placed on hold automatically 3 Complete the call and hang up 33 Call Waiting Answer Alternate Transfer Cont d To alternate between the original and the waiting call 1 Action Results Ask the connected party to wait 2 Press Flash The connected party is automatically placed on hold You are connected to the original or the waiting call OR Press Flash You hear recall dial tone The connected party is placed on hold automatically 3 Dial the call waiting return You are connected to the code instead of original or the w
17. age Waiting Time Stamped Callback TSCB 2rrnrrnnrnnnnrnn 61 Message Waiting Canned Semi Free Text eseese 63 PAGING marte reker GE 65 Remote System Access RSA rrnnrrnnnnvnnrrnnnnennnrrrnnrennnrrensrrnnrrennsennnnn 68 silent Monitor escocia dilata 69 Silent Monitor by ACD Group coocccccncocncccccnnonncncnonanoncncnnnnnnnncnnnnananncncnnn 70 TABLE OF CONTENTS Cont d Title Page Speed Calling ivmiioiomicii ii dao id Licata 71 Three Way Conference Extension rrunurvvvvrnrvnnvrnvrrnvnrrnnnrrenrrennrnnn 73 Three Way Conference Outside Party rrrrrnnnnnnnnnrnnnvnrnnrnnnnnrrnnrnnn 74 Universal Night Answer srrrnnnonnnrrnnnrennnrrnnrnennnrrennrennnrrensrennrrrensernnnnne 75 Universal Registration Cancellation arxrrnnnnonnrrrnnnnonnrrrnnnennrrrnnrrennnr 76 Volce Message cuida dundrende adle 77 Whisper Call ANnOuncee ococccccccnconooononononnnnnnncnncnnnnnnnnnnnnnnnnnnnnnnnnnnininanns 80 CUSTOMIZED LISTINGS rrnnnnnvvvrnnnnnnvnnnnnnrsnvnnnnnnrsnvnnnnnnrssvnnnnnnrnsvnneenr 85 Paging Zone List nnen taera aTa a dai linda 85 Code Call Zone List rrannnrrnnnnnnnnrrnnnnnnnnrrnnnnnnsrrrnnnnnrsrrrnnnnnrsrnvnnenr 85 Code Call Paging Zones rrrrnnnnnnnvvvrvnnnnnvvvrnnnnrsrnnrnnnssennnrrnsrrennnnne 86 Group Paging LiSt cioomcciiiinici ada ai did 86 LIST OF TABLES Table Title Page 1 Feature Codes cocidas 81 2 Ringing Patterns ssnin A iris 84 iii This page is intentionally left blank INT
18. aiting call hanging up NOTES 1 You are automatically reconnected to the party on hold when you finish with the first call 2 Pressing Flash to alternate between the original or waiting call is a feature set on a system wide basis To transfer a connected call and return to the call on hold Action Results Ask the connected party to wait Press Flash You hear recall dial tone The connected party is automatically placed on hold Dial the extension number where you want the call transferred OR 34 Call Waiting Answer Alternate Transfer Cont d Action Results Dial the code for an You hear ringback outside line and the outside number 4 Announce the call when the destination answers 5 Press Flash The call transfers and you are automatically reconnected with the party on hold NOTES 1 Press Flash to return to the previous call if the extension to which you are transferring the call does not answer or is busy 2 The Call Waiting Transfer feature cannot be provided if the system has been programmed to use the Flash button to alternate between calls 35 CAMP ON The Camp On feature lets the F9600 F9600c system perform an automatic callback to your extension when the busy extension or outside line is available The system sends a call waiting tone to the busy extension if you wait on the line You can continue to use your extension for additional calls while you are in th
19. anned Message Semi Free Text Message NOTE Canned messages and semi free text messages can be sent to DTs only Single line telephones cannot receive these types of messages 60 MESSAGE WAITING TIME STAMPED CALLBACK TSCB The Time Stamped Callback Message Waiting feature registers the time date and extension number of the caller It is called Blind Callback on a single line telephone SLT because the time date and extension number cannot display You hear an audible message waiting tone or see that the message waiting lamp is on SLTs can send and receive a TSCB message To register a Message Waiting Time Stamped Callback at an extension that is busy does not answer or has registered DND Action Results 1 Press Flash 2 Dial the message waiting You hear service tone code 3 Hang up To answer a waiting message Action Results 1 Lift handset You hear audible message waiting tone if your extension does not have a message waiting lamp If you have a message waiting lamp it will be lit and you will hear dial tone 2 Dial the message waiting You hear ringback tone answer retrieval code 3 Wait for the party to answer 61 Message Waiting Time Stamped Callback TSCB Cont d To cancel a registered TSCB waiting message Action Results 1 Lift handset You hear dial tone 2 Dial the message waiting You hear service tone cancellation code 3 Dial the registered e
20. ature lets you access dictation equipment Your dialpad is used to Activate recording Playback Rewind Use other dictation machine features after you connect with the machine To access a Dictation Machine Action Results 1 Lift handset You hear dial tone 2 Dial the specific dictation machine code OR Dial the dictation machine s You hear ringback or dial extension number tone 3 Hang up after you finish recording or listening to the message NOTES 1 A touch tone phone is needed to control the dictation machine for an extension ended call 2 Ifthe dictation machine is assigned an extension number you will hear ringing until the call is answered by the dictation machine 3 If the dictation machine is assigned an outside line the call cannot connect without hearing a tone 41 DO NOT DISTURB DND The Do Not Disturb DND feature denies a caller access to your extension A caller from an extension hears DND tone Outside callers will hear reorder fast busy tone To register Do No Disturb to your extension Action Results 1 Lift handset You hear dial tone 2 Dial the do not disturb You hear service tone registration code 3 Hang up To cancel a registered Do Not Disturb Action Results 1 Lift handset You hear dial tone 2 Dial the do not disturb You hear service tone cancellation code 3 Hang up 42 DO NOT DISTURB DND ADVISORY MESSAGE The Do Not Disturb Adviso
21. before you hang up your telephone 3 If the extension you have called is call forwarded to a voice mail system contact your System Administrator for instructions on releasing the call to return to the original party 4 Ifthe called party does not answer your extension will be recalled 31 CALL TRANSFER To An Outside Party The Call Transfer to an outside party feature lets you pass a call from your extension to an outside party Your system must be programmed to allow this feature To transfer a call to an outside party Action Ask the connected party to wait Results 2 Press Flash You hear recall dial tone The connected party is automatically placed on hold 3 Dial the code for an outside line and the outside number OR Dial the speed calling code You hear ringback 4 Announce the call when the outside party answers 5 Hang up The call transfers NOTES 1 If the party does not answer or is busy press Flash and listen for service tone You will return to the original call in four seconds 2 You can also provide an unannounced transfer by simply hanging up once the called number begins ringing 3 If the extension you have called is call forwarded to a voice mail system contact your System Administrator for instructions on releasing the call to return to the original party 4 Ifthe called party does not answer your extension will be recalled CALL WAITING ANSWER AL
22. cceeeeeccccceceececeeeeeecceeecheneccedshestececdeeesseaaedeneesees 4 Call Waiting Tone Extension Call ooooonnnncccnnnninicccnnnnacccccnnnnanccncnns 4 Call Waiting Tone Outside Call oooooonnnnccnnnnnnacccccnnncaccccccnnaanccccnnno 4 Call Warning Tone arinrin adeant sedaani eaaa aa aidaa taani 5 Do Not Disturb TONS t nn e ET A a E 5 Oyerde Tone iii a aa sentre see ested 5 Meet Me Conference Tone ccccccccccccnccnnncncoconononononononononnnonononononannos 5 Message Waiting Tone rrnnnnnonnnrrnnnnonnrrrnnnnensrrrnnnsensrrrnnnsensrrrnnssenenn 5 One Burst TONG iii A Tan 5 DISTINCTIVE RINGING cermin e A aa aeaa a e EEA 5 CLASS OF SERVICE COS 2 cccecceceeeeeeeeeeeeeeeeaceeeeeeeeeeeteeeeeenenes 6 RESTRICTION MODE RSM cecceceeeeeeeeeeeeeeeeeeeeeeeeeeseeesesnneaeeees 6 FACILITY RESTRICTION LEVEL FRL 0 cccceceeeeeeeseeeeesseceeeeeeees 6 SYSTEM FORWARDING ooccccccccnccncnnncnnononononononononononononononennnnnnonenenonnnns 6 FEATURE OPERATION cuidada o Sivan cit 7 ACCOUNT Code ii AE use 7 Account Code FOrced sunsa nnet aae r a aad 8 Annoyance Call Alarm srrrrnnrarnvvvvnnnnnnvrvvnnnnnvsvvrnnnnrsnnnrnernsennnrrerssennnnne 9 Annoyance Call Hold oerset serieei aa ins eA EERTE e Fa 10 Attendant Recalde RA 11 Authorization Code sgri aran rodadas 12 Automatic Alternate Routing AAR rannrrrnnronnnrrvnnnennnrrvnnrennrrrrnrennnnne 13 Automatic Route Selection ARS rrrnnrrnnnrennrrrennrenrr
23. e calling privileges defined by your personal authorization code The feature applies to only one call ata time The procedure must be repeated for each successive call To place a call using your Authorization Code Action Results 1 Lift handset You hear dial tone 2 Dial the code for an You hear dial tone if outside line and an outside there is any restriction number 3 Dial the authorization code You hear ringing if the call has been allowed You hear reorder tone if the call is still restricted NOTE If all outside lines are busy you hear distinctive busy tone instead of ringing You cannot camp on but you may try the call again later AUTOMATIC ALTERNATE ROUTING AAR The AAR feature provides automatic selection of the least expensive outgoing line available The selection is based on the outside number dialed AAR provides alternate routing of private network on net calls over a preprogrammed route pattern To place a network linked AAR call Action Results 1 Lift handset You hear internal dial tone 2 Dialthe AAR code ____ You hear external dial tone 3 Dial the network number You hear ringback NOTE Anytime you receive a distinctive busy tone after dialing you have three options Camp On to the AAR route hang up wait for a camp on callback Hang up and try the call again later Camp On to the busy line remain on the line and wait for an available AAR route
24. e camp on mode To camp on to a busy extension or outside line 1 5 Action Remain on the line Press Flash Dial the camp on registration code Hang up and continue to use your extension as needed OR Wait on the line until service tone ends and the call is answered Answer the call Results You hear distinctive busy tone You hear recall dial tone You hear service tone You hear the camp on callback ring when the busy extension is available The busy extension hears a call waiting tone This cannot be used on outside lines To register camp on to an AAR ARS route Action Wait on the line OR Press Flash and dial the camp on registration code 36 Results You are automatically camped on to the AAR ARS route You are camped on the AAR ARS route Camp On Cont d To cancel a registered camp on Action Results 1 Lift handset You hear dial tone 2 Dial the camp on You hear service tone cancellation code 3 Hang up NOTES 1 When you are camped on to an extension your extension receives the camp on callback ring once the called extension is available When you lift the handset the extension you are camped on to rings 2 The outside number you camp on to is automatically redialed through your system s Automatic Route Selection ARS when an outside line becomes available 3 You get dial tone if you camp on to an outside number and your system does n
25. ever is restricted to all users except those stations that are permitted by Class of Service To monitor other calls Action Results 1 Lift handset You hear dial tone 2 Dial the silent monitor You hear dial tone registration code 3 Dial the extension number You hear service tone that you want to monitor Monitoring begins To cancel monitoring and return to normal status Action Results e Hang up 69 SILENT MONITOR BY ACD GROUP The Silent Monitor by ACD Group feature allows you to monitor other agents in an ACD group during conversations To monitor other calls in an ACD group Action Results 1 Lift handset You hear dial tone 2 Dial the silent monitor by You hear dial tone ACD group registration code 3 Dial the ACD group number You hear service tone fixed 3 digits that you want to monitor Monitoring begins To cancel monitoring and return to normal status Action Results e Hang up 70 SPEED CALLING The Speed Calling feature lets you call a person without entering the whole number There are three types e System Preprogrammed into the system s data base cannot be registered from an individual extension e Group Registered by members of a preprogrammed speed calling group e Extension Registered by the user at the individual extension can set up as many as 100 different numbers 00 99 An extension can have all three types of speed calling To place a speed call Action
26. feature lets a preprogrammed extension interrupt a busy line in order to speak to both parties Action Results 1 Listen for distinctive busy tone and remain on the line 2 Press Flash You hear recall dial tone 3 Dial the executive busy You hear override tone override code 4 Make your announcement when the override tone ends 5 Hang up NOTE The interrupted parties hear two seconds of distinctive busy tone The interrupting party hears two seconds of service tone After two seconds a three way conversation is established with a continuous low volume override tone 52 EXECUTIVE CAMP ON The Executive Camp On feature gives you increased transfer capability If you try to transfer a call to a busy extension you can camp the call onto the busy extension and hang up When the extension is available the camped on call automatically rings the extension To register the Executive Camp On Action Results 1 Ask the caller to wait 2 Press Flash You hear recall dial tone 3 Dial the executive camp on You hear service tone code and the extension number 4 Hang up When the busy extension becomes available your extension rings NOTES 1 This feature may be used whether or not you know the called extension is busy Ifthe called extension is not busy your call will be processed like a transferred call 2 The executive camp on automatically cancels if the call on hold hangs up 3 The re
27. g 49 EMERGENCY CALL TO ATTENDANT The Emergency Call to Attendant feature allows the user to make an emergency call which is treated with a higher priority than most other types of calls To place an emergency call to the attendant Action Results 1 Lift handset You hear dial tone 2 Dial the emergency call to attendant code 3 Remain on the line until the You hear ringback attendant answers 50 PLACING A CALL The Placing a Call feature lets you call an attendant console an inside extension or an outside number To place a call to an attendant console Action Results 1 Lift handset You hear dial tone 2 Press 0 OR Dial the specific attendant access code and attendant number 3 Remain on the line until You hear ringback the attendant answers NOTE The attendant must release the call before the extension can be used again To place an inside call Action Results 1 Lift handset You hear dial tone 2 Dial the extension number You hear ringback 3 Remain on the line until the called party answers To place an outside call Action Results 1 Lift handset You hear dial tone 2 Dial the code for an You hear dial tone outside line 3 Dial the outside number NOTES 1 See the AAR and ARS features for further information 2 You hear distinctive busy tone if the outside line is busy 51 EXECUTIVE BUSY OVERRIDE The Executive Busy Override
28. g position Action Results 1 Ask the caller to wait and remain on the line 2 Press Flash You hear recall dial tone 3 Dial the call park code 4 Dial a parking position PN You hear service tone number 5 Hang up NOTE See your System Administrator for available parking position numbers To pick up a parked call from your extension or a different extension Action Results 1 Lift handset You hear dial tone 2 Dial the call park retrieval code 3 Dial the same parking position You are connected with the number PN that you used call to park the call 26 Call Park Retrieval Cont d NOTES 1 You can park the call for a predetermined time normally three minutes before your extension is called back If your extension is busy at the time it is called back the call is either routed to the attendant day mode operation the call remains parked until your extension is available or the call is picked up from another extension You can park any number of calls at one time by assigning different parking position numbers 27 CALL PICK UP The Call Pick Up feature lets you answer a call that is ringing at another station within your preprogrammed pick up group To answer a call in your pick up group Action Results 1 Lift handset You hear dial tone 2 Dial the call pick up You are connected with the code incoming call 28 CALL PICK UP DIRECTED The Cal
29. gistering extension receives an automatic callback if the busy extension does not answer within a predetermined time 53 GROUP PAGING THROUGH DT SPEAKERS The Group Paging Through DT Speakers feature enables a single line telephone user to page another user within a paging group through the speaker on a DT To page a party FEATURE CODE Action Results 1 Lift the handset You hear dial tone 2 Dial the group paging code 3 Dial the group number where You hear service tone you want to page 4 When service tone ends announce your page 5 End the page by gently replacing the handset NOTE The SPEAKER lamp will flash on the DT throughout the page 54 HOOKFLASH SIGNAL TO TRUNK The Hookflash Signal to Trunk feature allows the user to send a hookflash signal to an outside CO line during a conversation To register a hookflash signal Action Results 1 Ask the caller to wait 2 Press Flash You hear recall dial tone 3 Dial the hookflash signal You hear dial tone from code s another PBX or central office CO Follow the instructions given to you by the outside source to activate features or place outgoing calls 55 ISDN CALLING NUMBER PRIVACY The ISDN Calling Number Privacy feature allows you to select whether sending your DID number CLID to the destination user via PRI CO is allowed or restricted To allow your DID number to be sent to the destination Action Result
30. he last number redial Your extension code automatically redials the last number called NOTES 1 Calls placed using other forms of automatic dialing such as Speed Call cannot be automatically redialed 2 As you dial each number it is automatically saved until the new number is dialed 58 MEET ME CONFERENCE The Meet Me Conference feature lets you schedule in advance up to eight extensions for a dial up conference call The parties must be notified of the intended date time and specific conference code To establish the conference call at the agreed date and time Action Results 1 Lift handset You hear dial tone 2 Dial the meet me conference code 3 Dial the code 0 9 The first party to enter the for your specific conference hears service conference tone for a short time Subsequent parties hear the meet me conference tone before being connected to the conference call NOTE You hear reorder tone if all conference lines are busy 59 MESSAGE WAITING MW OVERVIEW Your extension is capable of sending and receiving messages Fifteen messages can be left at one time After your extension reaches the message limit the next message will be saved and the oldest message will be deleted Extensions without message waiting lamps have an audible message waiting tone as a message waiting indicator There are three types of text messages e Time Stamped Callback TSCB Message C
31. l Pick Up Directed feature lets you answer a call for any ringing extension To answer any ringing extension Action Results 1 Lift handset You hear dial tone 2 Dial the call pick up directed code 3 Dial the ringing extension s You are connected with the number incoming call 29 CALL PICK UP MULTI GROUP The Call Pick Up Multi Group feature gives your designated multi group extension the ability to answer a call in your subgroup Action Results 1 Lift handset You hear dial tone 2 Dial the call pick up multi group code 3 Dial the subgroup number You are connected with the 0 9 incoming call 30 CALL TRANSFER To Another Extension The Call Transfer to another extension feature lets you pass a call to another extension To transfer a call to another extension Action Results 1 Askthe connected party to wait 2 Press Flash You hear recall dial tone The connected party is automatically place on hold 3 Dial the extension number You hear ringback tone where you want the call transferred 4 Announce the call when the called party answers and hang up OR Hang up without announcing The call transfers the call NOTES 1 Press Flash to reconnect to the original party if the extension where you want the call transferred does not answer or is busy 2 Youare automatically reconnected to the original party if the extension where the call is transferred answers and then hangs up
32. l the call forward no answer registration code 3 Dial the extension number or You hear service tone outside number including the code for an outside line where you want to forward your calls 4 Hang up NOTE Twelve seconds 3 to 4 rings is the standard ringing time before the call forwards To cancel Call Forward No Answer Action Results 1 Lift handset You hear dial tone 2 Dial the call forward no You hear service tone answer cancellation code 3 Hang up 21 CALL FORWARD PASSWORD This service protects the user from having the Call Forward feature misused A password must be defined by a technician via an M amp A command before this procedure is used To forward incoming calls to another extension using Call Forward All Calls Busy No Answer or No Answer Action Results 1 Lift handset You hear dial tone 2 Dial the call forward You hear dial tone registration code 3 Dial the extension number You hear dial tone where you want your calls forwarded 4 Enter your password You hear service tone If the password is not authorized you hear reorder tone 5 Hang up To cancel incoming calls to another extension using Call Forward All Calls Busy No Answer or No Answer Action Results 1 Lift handset You hear dial tone 2 Dial the call forward You hear dial tone cancellation code 3 Enter your password You hear service tone If the password is not authorized
33. m Call ringing patterns are determined by software command 84 CUSTOMIZED LISTINGS Paging Zone List ZONE PAGING AREA Code Call Zone List ZONE CODE CALL AREA 85 CUSTOMIZED LISTINGS Cont d Code Call Paging Zones ZONE PERSON PAGED Group Paging List GROUP PAGING AREA 86 SECTION 119 046 015 January 2001 P N D119 046 015 Printed in U S A
34. mpted extension s directory number Action Results 1 Lift handset You hear dial tone 2 Dial the DND selective You hear recall dial tone exemption registration code 3 Dial the exempted You hear service tone extension s number NOTE Repeat Step 3 for each extension you want exempted from your registered DND 4 Hang up To cancel the selective exemption Action Results 1 Lift handset You hear dial tone 2 Dial the DND selective You hear service tone exemption cancellation code 3 Hang up 47 EIGHT WAY CONFERENCE The Eight Way Conference feature lets up to eight persons speak together in a conference call The people can be extension and outside callers If several of the parties are outside calls it may be harder to hear the outside parties To initiate an eight way conference call and add a third member Action Results 1 Ask the first party to wait 2 Press Flash You hear recall dial tone The first party is placed on hold automatically 3 Dial the eight way conference code 4 Dial the third party s The party answers extension number 5 Announce the call and You are in a three way press Flash conference call Press once for an internal call twice for an external call To add the fourth through eighth parties to the conference call Action Results 1 Ask the connected parties to wait 2 Press Flash You hear recall dial tone 3 Dial the next party s You
35. nt code you use is less than the maximum digit length ACCOUNT CODE FORCED Your class of service COS may require you to dial an account code to place outgoing calls An outside line code is required before you begin dialing your outside number To register the Account Code Forced feature Action Results 1 Dialthe code _foran You hear recall dial tone outside line 2 Dial the account code You hear recall dial tone 3 Dial an outside number You hear ringback OR 1 Dialthe code foran You hear recall dial tone outside line 2 Dial an outside number You hear recall dial tone 3 Dial the account code You hear ringback NOTES 1 You must dial your account code within ten seconds or the system times out and you hear reorder tone 2 Press the button after dialing the account code if the code used is less digits than the system maximum 3 One of the above two procedures is selected for feature operation based on programming ANNOYANCE CALL ALARM The Annoyance Call Alarm feature lets you notify the System Administrator when a troublesome call occurs A call report prints with the following information Date e Time e Your extension number e Caller s extension or incoming telephone line identification number To activate the Annoyance Call Alarm Action Results 1 Remain on the line 2 Press Flash You hear recall dial tone The caller is automatically placed on hold 3 Dial
36. onmcoccconnnnccccnonanccccoionnncccnnnnnnnec none nnnnna nati inn 39 Day Night Change soci iii 40 Dictation Machine ACCESS murrrnnrrnnnrennnrrrnnrennrrrennrensrrrnssrennnrressnennnne 41 Do Not Disturb DND Arann oaair a AE A 42 Do Not Disturb DND Advisory Message n se 43 Do Not Disturb DND from another Extension n se 45 Do Not Disturb DND Override rnrnrnnnrrvnnnonnrrrvnnnnnnrrrennrennrrrensernnnnne 46 Do Not Disturb DND Selective Exemption ooooooccccnnnoncccccnnconcccccnnnns 47 Eight Way Conference mmmmrmmmremvrvvrennvrrrvnrrnnnrrrenrennnrrennrrennrrenssennnnne 48 Emergency Call to Attendant rnrnnnnnonnnrrnnnnonnrrrvnnrennrrrnnnrennrrrnnnrrnnnnne 50 Placing Gall cutis 51 Executive Busy Override rnnnnannnvrnnnnennnrrnnnnennrrrnnnrensrrrnnnsensnrrennsennnnn 52 Executive Camp On ccccoccoconoocconncnnnnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnmnnnnnnnnnnn 53 Group Paging through DT Speakers ooooonoccccccnnnoocccccconconcccccnannnnncnann 54 Hookflash Signal to Trunk eeennnrrrvnrennnrrnnnnennnrrennrennrrrennrennrrresssennnnne 55 ISDN Calling Number Privacy rrrrnnnnennnvrnnnrennrrrnnnennnrrennrennnrrnsrrennrnne 56 Last Number Redial erennnrrrnnnronnrrvnnrennrrrvnnnrnnrrrnnsnennrrrnsseennrrnsssrennnne 58 Meet Me Conference mrnnnrrnnnnnrnnrrnnnnennrrrnnnrennrrrnnrennnrrnessnennrrnssrennnnne 59 Message Waiting MW Overview mrrnnnrrnnnnonnrrrnnnnensrrrnnsennrrrnnsrennnn 60 Mess
37. ot have ARS Dial the desired number 4 You can register only one camp on at a time 5 If you do not answer the camp on callback ring within a specified interval the ringing stops and camp on is canceled 37 CODE CALL The Code Call feature lets you notify a party of a call using a bell or chime The signal repeats as long as you remain on the line or until the paged person answers This feature also lets the paged person answer the code call from any extension To place a Code Call Action Results 1 Lift handset You hear dial tone 2 Dial the code call registration code gt and the zone number 3 Dial the code for the party you are paging 4 Remain on the line You hear the code call equipment typically a chime or a bell NOTE You must remain on the line to let the called party answer When the code call is answered you are connected with the party To answer a Code Call when you hear the code call tone Action Results 1 Lift handset at any extension You hear dial tone after you hear the chime or bell 2 Dial the code call answer You are connected with the code and the zone paging party number 38 DATA SECURE SELECTIVE The Data Secure Selective feature prevents interruptions by call processing tones busy overrides and break ins during a telephone connection This feature can be used during a conversation but has more use in the data transmission mode where it is
38. r reorder tone CALL HOLD The Call Hold feature is used to put a telephone call on hold The extension is then free to handle other calls The call on hold can be picked up from another extension When a call is on hold for longer than the predefined period it calls back to the extension where the call was placed on hold If you are placed on hold by the other caller you can also put the same call on hold This is called Mutual Hold To put a call on hold Action Results 1 Ask the party to wait and remain on the line 2 Press Flash You hear recall dial tone 3 Dial the call hold registration You hear service tone code 4 Hang up To pick up a call on hold from your extension Action Results 1 Lift handset You hear dial tone 2 Dial the call hold local You are connected with the retrieve code p call To pick up a call on hold from another extension Action Results 1 Lift handset You hear dial tone 2 Dial the call hold remote retrieve code 3 Dial the extension number You are connected with the where the call was placed call on hold 25 CALL PARK RETRIEVAL The Call Park Retrieval feature lets you place a call in a specific parking position so that additional calls can be made or received at your extension You can park as many calls as you want but only one call may be parked per position number You can pick up the call from your own extension or from another extension To place a call in a parkin
39. ress 0 or the appropriate number and tell the operator you want to page 66 Paging Cont d To answer a page Action 1 Lift handset at any extension 2 Dial the paging answer code and the zone number 67 Results You hear dial tone You are connected to the paging party REMOTE SYSTEM ACCESS RSA The Remote System Access feature provides direct access to certain F9600 F9600c features from a remote location This lets you make a call from outside of the system using cost saving long distance calling and other conveniences provided by the F9600 F9600c The features you can access are determined by your security code call privileges or authorization code This feature is also known as Direct Inward System Access DISA To use RSA from an outside telephone Action Results 1 Lift handset You hear dial tone 2 Dial your office s RSA You hear dial tone directory number 3 Dial the security code if You hear dial tone necessary 4 Place a call using your normal extension privileges NOTES 1 A Touchtone telephone must be used to make an RSA call from an outside line 2 You hear reorder tone if the RSA directory number or the security code you enter is denied 3 Your system System Administrator can tell you whether a security code is necessary 68 SILENT MONITOR The Silent Monitor feature allows you to monitor other extensions during conversations This feature how
40. rvnrennnrrenerennrnnn 14 Automatic Route Selection Manual Advance ccccccccccnnnncnnnncnnonanonos 15 Bad Line Reporting ccooonoccccconicccconinnonccnononancncncnnnaneccnnnnnnnnecnrnnnnnens 16 Call Forward All Calls oococononncnconicinonnnononononononononononcnnnnnnnonconnnanos 17 Call Forward Busy No Answer mmrenererrsrrvnrvrrrrrnneverrrrrenneersrrrnnneennn 18 TABLE OF CONTENTS Cont d Title Page Call Forward Follow Me rrsrrnnnnnnnnvrnnnnnnnnvvnnnnnnnrrrnnnnersrrrnnnnnersrrrnnsennn 19 Call Forward NO Answer mennnrerrsrvnnrvrrsrrnnnnvrrsvrrnnssersrrrnnnserssrnnesernn 21 Call Forward Password ccoccoccoccccccnnconcncconnnoncnnnnnnnnnnncnnnnnnnncncnnnnnnnccnnnns 22 Call Forward Password Follow Me ooononcccccnnnooccccccnnoanccccnnnnnncnccnnnno 23 Cal Hold cearnan E aA EEP diet 25 Call Park Retrieval eisioes aree aR a AT A AERA EGE 26 Call Pick Up ccoo iii EE A ee 28 Call Pick Up Directed ooooooiooconcciccccccccccncconcconanannnononcnnncnnnnnnnanannnnnnnnns 29 Call Pick Up Multi Group ooooooocococccoccccccncccononcnananonconoconcnnncnnnnnnnnnnnnnnns 30 Call Transfer to another Extension oooonnocccccnnnnocccccconconcccccnnannccncnnnno 31 Call Transfer to an Outside Party arnrrnnnnonnnrrrnnnennnrrrnnnennnrrrnnrenenr 32 Call Waiting Answer Alternate Transfer mrrrrrnnnronvrrnnnnrnnrrnnnrrenr 33 Gamp On ota td dt 36 Code Callao a ir tidad cdt 38 Data Secure Selective oo
41. rwarding can forward to the following Call Forward No Answer inside Call Forward No Answer outside e Call Forward Busy inside e Call Forward Busy outside Do Not Disturb inside e Do Not Disturb outside e Call Forward All Calls inside e Call Forward All Calls outside NOTES 1 You can override system forwarding by manually registering one of the extension Call Forward features 2 System forwarding is programmed into the system data base This feature may not be registered by an extension FEATURE OPERATION ACCOUNT CODE The Account Code feature lets you bill incoming and outgoing calls to a specific account Multiple account codes can be entered for a call that 5 is tied to multiple accounts E lt X To register an Account Code call os a Action Results Lu 1 Dial the code for an a outside line and an outside E number m LL 2 Ask the party to wait 3 Press Flash You hear recall dial tone The party is automatically placed on hold 4 Dialthe account code registration code 5 Dial the account code 6 Press Flash You return to the call NOTES 1 Your System Administrator sets the system configuration for the maximum number of account code digits allowed 2 You are automatically reconnected to the dialed party if the account code you use is the maximum number of digits 3 You must press Flash to reconnect to the dialed party if the accou
42. ry Message feature registers an advisory message to a caller s display telephone The default message is 00 DO NOT DISTURB if no other message selection is made Callers without a display telephone hear DND tone only To register Do Not Disturb Advisory Message 1 4 Action Results Lift handset You hear dial tone Dial the DND advisory message registration code Dial one of the following preprogrammed advisory message numbers 00 99 00 DO NOT DISTURB 01 PLEASE CALL BACK LATER 02 OUT OF THE OFFICE 03 GONE FOR THE DAY 04 BACK IN TOMORROW 05 ON VACATION 06 BE BACK SOON 07 IN A MEETING 08 OUT TO LUNCH 09 OR OUT OF TOWN Dial a predetermined customized message using numbers 10 29 You hear service tone Hang up NOTE Customized messages 10 29 are set up by the System Administrator 43 Do Not Disturb DND Advisory Message Cont d To change an advisory message Action Results 1 Lift handset You hear dial tone 2 Dial the DND registration You hear recall dial tone code 3 Dial the new advisory You hear service dial tone message number 4 Hang up To cancel a registered advisory message Action Results 1 Lift handset You hear dial tone 2 Dial the DND cancellation You hear service tone code 3 Hang up 44 DO NOT DISTURB DND FROM ANOTHER EXTENSION The Do Not Disturb from Ano
43. s 1 Lift the handset You hear dial tone 2 Dial the calling number You hear dial tone presentation code 3 Dial the code foraPRI You hear dial tone CO line 4 Dial the outside number NOTE Whether or not your DID number is sent to the destination is determined by your telephone system s programming Even if you operate the above procedure your DID number will not be sent unless your system data base has activated this feature 56 ISDN Calling Number Privacy Cont d To restrict your DID number from being sent to the destination Action Results 1 Lift the handset You hear dial tone 2 Dial the calling number You hear dial tone restriction code 3 Dial the code fora PRI You hear dial tone CO line 4 Dial the outside number NOTE Whether or not your DID number is sent to the destination is determined by your telephone system s programming Even if you operate the above procedure your DID number will not be sent unless your system data base has activated this feature S LAST NUMBER REDIAL The Last Number Redial feature lets your extension automatically redial the last number you called For example if you get a busy tone or no answer when you place a call extension or outside line this feature allows you to keep trying the call until you get an answer To automatically redial the last number called Action Results 1 Lift handset You hear dial tone 2 Dial t
44. sole To forward all incoming calls to another extension Action Results 1 Lift handset You hear dial tone 2 Dial the call forward all calls registration code 3 Dial the extension number or You hear service tone outside number including the code for an outside line where you want to forward your calls 4 Hang up To cancel Call Forward All Calls Action Results 1 Lift handset You hear dial tone 2 Dial the call forward all You hear service tone calls cancellation code 3 Hang up CALL FORWARD BUSY NO ANSWER The Call Forward Busy No Answer feature lets you automatically forward your calls to another extension or outside destination when your line is busy or you do not answer your phone within a preprogrammed time To forward all calls to another extension if your line is busy Action Results 1 Lift handset You hear dial tone 2 Dial the call forward busy no answer registration code 3 Dial the extension number or You hear service tone outside number including the code for an outside line where you want to forward your calls To cancel Call Forward Busy No Answer Action Results 1 Lift handset You hear dial tone 2 Dial the call forward You hear service tone busy no answer cancellation code 3 Hang up NOTE Twelve seconds 3 to 4 rings is the standard ringing time before the call automatically forwards CALL FORWARD FOLLOW ME The Call Forward
45. tension s class of service does not include the requested feature e You have dialed an incorrect code or number Your extension was left off hook after the other party hung up The line privacy you share with a Digital Telephone is busy when you lift the handset Ringback tone is the ringing tone you hear after you have dialed another extension or outside line It consists of one second of ringing followed by two seconds of silence Call waiting tone extension call is one short beep heard during your conversation that indicates another call is waiting Call waiting tone outside call is two short beeps to indicate that there is an outside call waiting Call Warning Tone Do Not Disturb Tone Override Tone Meet Me Conference Tone Message Waiting Tone One Burst Tone DISTINCTIVE RINGING Call warning tone is two brief bursts of tone indicating that the most expensive route has been chosen for your outgoing call Do not disturb tone is a continuous beep to indicate that the called party has registered Do Not Disturb at their extension Override tone is two seconds of the override tone followed by a continuous lower volume tone The override tone is heard by all parties prior to an override The lower volume tone is heard by all parties during the override Meet Me conference tone is a three second tone heard during conference calls to indicate that additional parties are entering the conference
46. ther Extension feature registers DND to a specific extension number from another extension To register Do Not Disturb from another extension Action Results 1 Lift handset You hear dial tone 2 Dial the DND from another extension registration code 3 Dial the extension number to You hear service tone which you want to register do not disturb 4 Hang up To cancel DND from another extension Action Results 1 Lift handset You hear dial tone 2 Dial the DND from another extension cancellation code 3 Dial the extension number You hear service tone from which you want to cancel do not disturb 4 Hang up 45 DO NOT DISTURB DND OVERRIDE The Do Not Disturb Override feature allows you to ring through to an extension which has registered DND You hear reorder tone if this feature is not available to your extension s class of service To register a DND Override Action Results 1 Dial a registered DND You hear DND tone extension 2 Press Flash You hear recall dial tone 3 Dial the DND override You hear ringback code 4 Wait for the extension to answer 46 DO NOT DISTURB DND SELECTIVE EXEMPTION The Do Not Disturb Selective Exemption feature lets you exempt selected extensions from your extension s registered DND These extensions can call you if you register Do Not Disturb You can register as many as ten exempted stations even before registering the Do Not Disturb feature To register the exe
47. ttendant Recall Automatic Alternate Routing AAR Automatic Route Selection ARS Automatic Route Selection Manual Advance Bad Line Reporting Call Forward All Calls Call Forward All Calls cancellation Call Forward Busy No Answer Call Forward No Answer Call Forward Busy No Answer or No Answer cancellation Call Forward Follow Me Call Forward Follow Me cancellation Call Hold Call Hold Local Retrieve Call Hold Remote Retrieve Call Park Call Park Retrieve Call Pick Up Call Pick Up Directed Call Pick Up Multi Groups Call Waiting Return LEGEND DN Directory Number IDC ID Code EC Entry Code PN Position Number EXT Extension Number ZN Zone Number 81 Table 1 Feature Codes Cont d FEATURE FEATURE CODE Camp On FLASH Camp On cancellation Code Call ZN IDC Code Call Meet Me ZN Data Secure Selective Day Mode Dictation Machine Access Do Not Disturb Do Not Disturb cancellation Do Not Disturb Override Do Not Disturb Selective Exemption Do Not Disturb Selective Exemption cancellation Do Not Disturb from Other Extension Do Not Disturb from Other Extension cancellation Eight Way Conference Emergency Call to Attendant Executive Busy Override Executive Camp On Group Paging Through DT Speaker ISDN Calling N
48. umber Privacy presentation ISDN Calling Number Privacy restriction Last Number Redial Meet Me Conference Message Waiting Canned Message Waiting TSCB LEGEND DN Directory Number IDC ID Code EC Entry Code PN Position Number EXT Extension Number SGN Subgroup Number ZN Zone Number 82 Table 1 Feature Codes Cont d FEATURE FEATURE CODE Message Waiting cancellation Message Waiting Retrieval Night Answer Night Mode Paging System All Zones Paging Tenant All Zones Paging Individual Zone Paging Meet Me Individual Zone Silent Monitor by ACD Group Speed Calling System Level EC Speed Calling Extension access EC Speed Calling Extension registration EC Speed Calling Group A access EC Speed Calling Group A registration EC DN Speed Calling Group B access EC Speed Calling Group B registration EC DN Three Way Conference FLASH Transfer FLASH Voice Message LEGEND DN Directory Number IDC ID Code EC Entry Code PN Position Number EXT Extension Number ZN Zone Number 83 Table 2 Ringing Patterns ON OFF INTERVAL TONE TYPE IN SECONDS STATION TO STATION CALL 1 SECOND ON 3 SECONDS OFF INCOMING CALL CAMP ON CALLBACK AND FORWARDED CALL 1 SECOND ON 1 SECOND OFF AAAQAQLALAAAAAAAALAAL AAA 1 4 SECOND ON 1 4 SECOND OFF NOTE Interco
49. used to prevent the corruption of transmitted data This feature is in effect for one call only The procedure must be repeated for each successive call To register the Data Secure Selective feature Action Results 1 Lift handset You hear dial tone 2 Dial the data secure You hear dial tone selective code 3 Dial the code for an outside line and the outside number NOTES 1 Data security automatically cancels when your call ends 2 You hear reorder tone if an incorrect code is entered 3 Data security remains in effect until you receive the callback from a busy line if you register the code and camp on to a busy outside line or extension You cannot use this feature on another call before you receive the callback 39 DAY NIGHT CHANGE The Day Night Change feature is used to change the Day Night mode access from an extension This feature can be used only when there is no Attendant Console in the system tenant To change the mode to Night mode Action Results 1 Lift handset You hear dial tone 2 Dial the night mode code You hear service tone 3 Hang up To change the mode to Day mode Action Results 1 Lift handset You hear dial tone 2 Dial the day mode code You hear service tone 3 Hang up NOTE Changing to the Night Mode while in Night Mode or changing to the Day Mode while in Day Mode is acceptable 40 DICTATION MACHINE ACCESS The Dictation Machine Access fe
50. xtension You hear service tone number 4 Hang up NOTE If your registration cancellation is denied you hear reorder tone 62 MESSAGE WAITING CANNED SEMI FREE TEXT The Message Waiting Canned Semi Free Text feature is used to send this type of message to a display telephone These types of messages cannot be received on your SLT Canned messages are preprogrammed by the system Your extension cannot modify this type of message Semi Free text is a canned message with areas within the text for inserting the desired values time etc To register Canned Semi Free Message Waiting to a display telephone Action Results 1 Lift handset You hear dial tone 2 Dial the canned semi free message registration code 3 Dial the extension number where you want the message left 4 Dial the two digit message You hear service tone number 5 Hang up 63 Message Waiting Canned Semi Free Text Cont d To cancel a registered Canned Semi Free Text Message Waiting Action Results 1 Lift handset You hear dial tone 2 Dial the message waiting You hear service tone cancellation code and the registered extension number 3 Hang up NOTES 1 Ifthe party receiving the message does not have a display Digital Telephone the message cannot be seen In this case you hear reorder tone on the receiver 2 If your registration cancellation is denied you hear reorder tone 64
51. y Conference call Action Results 1 Ask the connected party to wait 2 Press Flash You hear recall dial tone The connected party is automatically placed on hold 3 Dial the extension number 4 Tell the called party that you are forming a three way conference 5 Press Flash The conference is established NOTES 1 Press Flash to return to the first person if the third party s line is busy or unanswered or to drop an unwanted third party e g an answering machine 2 If your F9600 F9600c system has been set up to activate the Third Party Release in conference mode you can establish the conference by pressing Flash once You can release the third party by pressing Flash once again 3 When you hang up the other two parties stay connected 73 THREE WAY CONFERENCE OUTSIDE PARTY The Three Way Conference Outside Party feature is used to add an outside party to an existing two way conversation To add an outside party for a Three Way Conference call Action Results 1 Ask the connected party to wait 2 Press Flash You hear recall dial tone The connected party is automatically placed on hold 3 Dial the code for an outside line 4 Dial the outside number You hear ringback The called party answers 5 Tell the connected party that you are forming a three way conference 6 Press Flash The conference is established NOTES 1 Press Flash a second time if you dial a
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