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Dell 964 All in One Printer User Manual

1. 53 Connecting to a computer modem 2 2 2 2 22 54 What if I Have a Digital Subscriber Line DSL 54 Faxing Using the Printer Operator Panel 55 OCMC a Fa ai ocieka Pokazy Sh W wd 55 Send a Broadcast Fax 2 0 0 000000000004 56 Receive a Fax Automatically 000 57 Receive a Fax Manually QI LLL 58 Receive a Fax With an Answering Machine Connected to the Printer 58 Sending a Fax From the Computer 59 Connecting Gables 0 0 4 44 Ww Wo ON we da 0 EA 59 What if I Have a Digital Subscriber Line DSL 59 Faxing Through the Printer Modem 60 Printer Setup Utility Tabs LL LA 1 61 Faxing Through the Computer Modem 2 2 2 2 62 Speed Dial 4G AHS ED EAS KG ESE EOS 65 Create a Speed Dial List From the Computer 66 Create a Group Dial List From the Operator Panel 66 Use a Speed or Group Dial List 67 Manually Dialing a Fax While Listening to a Telephone Line On Hook Dia Z ey ok an e DEE ze aa Margo i Zw iR A 68 Contents 7 8 Send a Delayed Fax Blocking Faxes 1 1110110 Create a Blocked Fax List sure Lib ae Turning Fax Blocking OMA w a let ae AW A o Blocking Faxes Without Caller ID Changing the Pickup Code Using Auto Fax C
2. Repeat until all the fax numbers up to 30 are specified for the group NOTE The lowest possible group dial number is automatically assigned to this group You cannot change the group dial number a Speed or Group Dial List From the main menu use the up and down Arrow buttons A to choose Fax and press Select O Use the keypad to enter the two digit speed dial number Press Start NOTE When you are entering numbers if you only enter two numbers the printer assumes you are entering a speed dial entry If more than two numbers are entered the printer assumes it is a fax number NOTE To send a fax between two fax machines within an office that utilizes one or two digit extensions the printer recognizes the numbers entered as an extension instead of a speed dial if you press star pound and then the extension Faxing 67 www dell com support dell com 68 Manually Dialing a Fax While Listening to a Telephone Line On Hook Dial 1 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select O Use the up and down Arrow buttons A to scroll toOn Hook Dial Press Select to make the printer go off hook Enter the number to which you want to send a fax Press Start when you are ready to send a fax Send a Delayed Fax 1 Faxing From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select O Use the up and dow
3. 3 From the Send scanned images to drop down menu select a word processing or text editing program 4 From the How will the scan be used drop down menu select To edit text OCR and 300 DPI 5 Click Scan Now The scanned text appears 6 Edit your document 7 Save your document Scanning 47 www dell com support dell com Editing Scanned Images With most graphics programs you can customize your image 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens K NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 2 From the Send scanned image to drop down menu select your scan destination 3 Click Scan Now When the image has finished processing it opens in the program you selected 4 Edit the image using the tools available in your program You may be able to Remove red eye Crop your image Add text to your image Adjust the brightness and contrast of your image For help see the documentation that came with your graphics program Saving an Image on Your Computer 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens K NOTE You can also open the Dell All In
4. Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens Click Preview Now to see your scanned image NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 Adjust the dotted lines to fit around the part of the image you want to scan 6 From the Send scanned image to drop down menu select your scan destination Scanning 43 www dell com support dell com 44 7 To further customize your scan job click See More Scan Settings 8 When you are finished customizing your image click Scan Now Scanning Photos 1 Turn on your computer and printer and make sure they are connected 2 Load your original document For help see Placing Your Original Document on the Scanner Glass on page 25 3 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens K NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 4 Click Preview Now to view your scanned image 4
5. 8 using 78 multi page poster printing 36 multiple copies 77 multiple pages scanning 6 0 OCR edit document text 47 operator panel copying with 39 using 18 P paper loading in the paper tray 26 paper type sensor 20 turning off 21 photo cards loading 26 photo paper loading 27 photos printing 29 photos scanning 44 postcards loading 26 poster printing 36 print 29 banner 37 borderless photos 30 collated copies 35 document 29 multi page poster 36 photos 29 Printer Setup Utility accessing 61 Printing Preferences accessing 76 Advanced tab 77 Maintenance tab 77 Print Setup tab 77 using 76 R reducing scanned documents 50 reinstalling software 51 removing software 81 replacing ink cartridges 63 S Cu documents enlarging 50 reducing 50 editing scanned images 48 email scanned image or document 49 multiple pages or images 46 over a network 45 photos 44 saving an image 48 using the operator panel 43 using the printer software 43 scanned images editing 48 software Dell All In One Center 73 Memory Card Manager 78 Printer Setup Utility 61 Printing Preferences 76 removing 8 speed dial list 65 creating from the computer 66 creating from the operator panel 65 using 67 support contacting Dell 101 T transparencies loading 27 troubleshooting error messages and lights 97 general problems 92 setup prob
6. Leaf a eee wa ny I he Furi stop Focie dEn 5 fai Copy Loy quinti are conio N Eai Phot Lig Misa al 1 Gy ieira Produch Tools tha By Fm chet da duri LE LE Frari Seu lies Pa Fas rega di ci Prod BEI m ie Fidi ie ee ere Ge ei re a EF Eniri di hehe an maga Understanding the Software 73 www dell com support dell com 74 The Dell All In One Center allows you to e Scan copy fax and use productivity tools e Select where you want to send the scanned image e Select the quantity and color of your copies e Access troubleshooting and maintenance information e Preview images you want to print or copy e Manage photos copy them to folders print them perform creative copying To access the Dell All In One Center Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 9644 Dell All In One Center The Dell All In One Center includes four main sections Scan or Fax Copy Productivity Tools and Preview In this section You can Scan or Fax Select the program where you want to send the scanned image e Select the type of image being scanned Select how you will use the scan e Select Fax Now NOTE Click See More Scan Settings to view all settings Copy e Select the quantity and color of your copies Select a quality setting for your copies e Adjust the size of the scanned area Lighten or darken your copies this can als
7. e 5 0 17 0 inches The paper is centered in the paper support The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper The front of the letterhead faces down The top of the letterhead feeds into the printer first The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper AboutYourPrinter 27 www dell com support dell com Load up to 50 sheets of letter size paper 50 sheets of A4 size paper 50 sheets of legal size paper 50 sheets of two three or four hole pre punched media 50 sheets of edge reinforced three hole copier media 50 sheets of preprinted forms and letterhead media 50 sheets of custom size paper About Your Printer Paper Guidelines for the ADF Make sure The document is loaded text side up The paper guide is against the edge of the paper The document is loaded text side up The paper guide is against the edge of the paper The document is loaded text side up The paper guide is against the edge of the paper The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable The document is loaded tex
8. A paper feed error has occurred The attached device is not supported or the PictBridge enabled digital camera is not set to the correct USB mode The printer is not communicating with the computer Solution Remove the cartridge and install the correct Color cartridge for your printer For more information see Replacing Ink Cartridges on page 83 e Reinstall the ink cartridges For more information see Replacing Ink Cartridges on page 83 e Disconnect and then reconnect the printer power cable Press the Power button to reset and then resend your print job Turn off the printer wait a few seconds and then turn on the printer Check the paper paths for obstructions and then press the Power button to reset For more information Check for a paper jam on page 94 Disconnect the device or check the USB mode setup Refer to the documentation that came with your digital camera for more information e Disconnect and then reconnect the USB cable e Disconnect and then reconnect the printer power cable e Restart the computer e Remove and reinstall the printer software See Removing and Reinstalling Software on page 81 Improving Print Quality If you are not satisfied with the print quality of your documents there are several different ways to improve the print quality e Use the appropriate paper For example use Dell Premium Photo Paper if you are printing ph
9. IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN OR II OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION l Other Documents This Agreement may NOT be altered supplemented or amended by the use of any other document s unless otherwise agreed to in a written agreement signed by both you and Dell If you do not receive an invoice or acknowledgement in the mail via e mail or with your Product information about your purchase may be obtained at http support dell com dellcare Invoice aspx or by contacting your sales representative 2 Payment Terms Orders Quotes Interest Payment terms are within Dell s sole discretion and unless otherwise agreed to by Dell payment must be made at the time of purchase Payment for Product may be made by credit card wire transfer or some other prearranged payment method Dell may invoice parts of an order separately Your order is subject to cancellation by Dell at Dell s sole discretion Unless you and Dell have agreed to a different discount Dell s standard pricing policy for Dell branded systems which include both hardware and services in one discounted price allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system Dell is not responsible for pricing typographical or other errors in any offer by Dell and reserves the right to cancel any orders resulting from su
10. Print appears smudged or too dark Colors fade do not print or do not print completely Vertical lines appear jagged or edges appear rough To clean the ink cartridge nozzles 1 2 O O N DS UI R Load the paper For more information see Loading Paper on page 22 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers Right click the Dell Photo AIO Printer 964 icon Click Printing Preferences The Printing Preferences dialog box opens Click the Maintenance tab Click Clean Print Cartridges If the print quality has not improved click Print Again Print your document again to verify the improved print quality If you are still not satisfied with the print quality wipe the ink cartridge nozzles and then print your document again NOTE You can also clean the ink cartridge nozzles from the printer s operator panel by selecting Clean Cartridges from the Maintenance menu 88 Ink Cartridge Maintenance Troubleshooting Follow these tips when you troubleshoot your printer e Ifthe printer does not work ensure that the printer is properly connected to the electrical outlet and computer if using a computer e If an error message appears on the operator panel display write down the exact message Setup Problems Computer Problems VERIFY THAT YOUR PRINTER IS COMPATIBLE WITH YOUR COMPUTER The Dell Photo AI
11. 26 banner printing 37 borderless printing 30 buttons operator panel Cancel 19 down arrow 19 keypad numbers and symbols 19 left arrow 18 Menu 19 Pause 19 Power 19 right arrow 19 Select 19 Start 19 up arrow 18 C Cancel button 19 cards loading 26 cleaning ink cartridge nozzles 88 connecting printer to a computer modem 54 toa DSL filter 54 to a telephone 52 to a telephone wall jack 52 to an answering machine 53 copy 39 changing copy settings 42 collating using the operator panel 41 documents using the operator panel 39 documents using your computer 39 photos using the operator panel 40 photos using your computer 40 custom paper loading in the ADF 28 loading in the paper tray 27 Dell contacting 101 Dell All In One Center accessing 74 Copy section 74 Preview section 75 Productivity Tools 75 Scan section 74 using 73 Dell Picture Studio 78 E editing scanned document text OCR 47 e mail document 49 scanned image 49 enlarging scanned documents 50 envelopes loading 26 error messages and flashing lights 97 F fax 51 blocking faxes 69 broadcast fax 56 changing the pickup code 71 group dial 66 on hook dial 68 receiving a fax using Fax Console or Fax Service Management 64 Index 133 receiving automatically 57 receiving from the All In One Center 60 receiving manually 58 receiving with
12. 40 01 0825 004 719 0825 338 339 01559471 00 01559471 00 0155947101 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Country City International Access Code Country Code City Code Greece International Access Code 00 Country Code 30 Grenada Guatemala Guyana Hong Kong International Access Code 001 Country Code 852 India Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax General Support General Support General Support Website support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division Technical Support Sales Large Corporate Accounts Sales Home and Small Business Area Codes Local Numbers and Toll Free Numbers 00800 44 14 95 18 00800 44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll free 1 866 540 3355 1 800 999 0136 toll free 1 877 270 4609 2969 3188 2969 3191 2969 3196 3416 0910 3416 0
13. 533 toll free 1 800 733 3114 toll free 1 800 808 385 toll free 1 800 808 3 12 toll free 1 800 818 341 Contacting Dell 103 www dell com support dell com Country City International Access Code Country Code City Code Austria Vienna International Access Code 900 Country Code 43 City Code 1 Bahamas Barbados Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Bermuda Bolivia Brazil International Access Code 00 Country Code 55 City Code 51 British Virgin Islands Brunei Country Code 673 104 Contacting Dell Department Name or Service Area Website and E Mail Address Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard General Support General Support Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard General Support General Support Website www dell com br Customer Support Technical Support Technical Support Fax Customer Care Fax Sales General Support Customer Technical Support Penang Malaysia Customer Service Penang Malaysia Sal
14. One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 2 From the Productivity Tools section click Save an image on my computer 3 Follow the instructions on your computer screen to save an image on your computer 48 Scanning E mailing a Scanned Image or Document To send scanned photographs or documents through e mail l Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25 2 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 3 Click Preview Now 4 NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 4 From the Productivity Tools section click E mail an image or document 5 From the What is being scanned menu make a selection 6 Follow the instructions on the screen t
15. RESPONSIBLE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Appendix Export Regulations Customer acknowledges that these Products which may include technology and software are subject to the customs and export control laws and regulations of the United States U S and may also be subject to the customs and export laws and regulations of the country in which the Products are manufactured and or received Customer agrees to abide by those laws and regulations Further under U S law the Products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the Products may not be sold leased or otherwise transferred to or utilized by an end user engaged in activities related to weapons of mass destruction including without limitation activities related to the design development production or use of nuclear weapons materials or facilities missiles or the support of missile projects and chemical or biological weapons Dell Software License Agreement This is a legal agreement between you the user and Dell Products L P Dell This agreement covers all software that is distributed with the Dell product for which there is no separate license agreement between you and the manufacturer or owner of the software collec
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17. Select O 5 Resend your print job to print any missing pages Near the rear access door 1 Open the rear access door 2 Pull firmly on the paper to remove it 3 Close the rear access door 4 Press Select O 5 Resend your print job to print any missing pages Troubleshooting 95 www dell com support dell com TO PREVENT JAMS AND MISFEEDS MAKE SURE e You use a paper recommended for inkjet printers e You do not force the paper into the printer e You do not load too much paper in the printer e The paper guide rests against the edges of the paper and does not cause the paper to bow in the paper support e You place the printer on a flat level surface e You select the correct paper type and size If you are printing a banner you select Letter Banner or A4 Banner in Printing Preferences Network Problems SCANNING PROGRAMS UNAVAILABLE THROUGH THE NETWORK After installing your Dell 964 All in One Printer and Dell Wireless Printer Adapter 3300 on your computer with Microsoft Windows XP Service Pack 2 installed the Downloading Application List fails to work properly because the Windows firewall is not configured correctly To properly configure the Windows firewall 1 Click Start gt Control Panel Windows Firewall 2 Click the Exceptions tab 3 Click the Dell 964 Server box and then click the Edit button 4 From the Edit a Program screen click the Change Scope button NOTE The default is Any
18. Select the blank paper size Select the original document size Lighten or darken your document Reduce or enlarge your document Copying Photos Using the Operator Panel 1 Load photo paper For more information see Print Media Guidelines for the Paper Support on page 26 Open the top cover Place the photo on the glass Close the top cover From the main menu use the up and down Arrow buttons A W to scroll to Copy and press Select Use the up and down Arrow buttons A to scroll to Quality and press Select O Use the up and down Arrow buttons A W to scroll to Photo and press Select O Press Start Copying Photos Using Your Computer 1 2 Copying Turn on your computer and printer and make sure they are connected Load photo paper with the print side facing up For more information see Print Media Guidelines for the Paper Support on page 26 Place your document face down on the scanner glass Make sure the upper left corner of the front of the item aligns with the arrow on the printer For more information see Placing Your Original Document on the Scanner Glass on page 25 O iO N O UI Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens Click Preview Now Adjust the dotted lines to fit around the portion of the image you want to print From the Copy section select a copy quantity and
19. Tech Fax Switchboard Sales Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard Customer Technical Support Customer Service and Sales Penang Malaysia Area Codes Local Numbers and Toll Free Numbers toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 004 633 4949 toll free 1 800 394 7425 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4610 Contacting Dell 115 www dell com support dell com Country City International Access Code Country Code City Code Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 116 Contacting Dell Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com se sv emaildell Technical Support Relational Customer Care Home Small Business Customer Care
20. The Fax Setup menu opens Use the up and down Arrow buttons A to scroll to Fax Blocking and press Select The Fax Blocking menu opens Use the left and right Arrow buttons gt to choose On from Block No ID Press Select CO If the printer detects a fax from a machine without Caller ID the transmission is disconnected Changing the Pickup Code 1 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select Use the up and down Arrow buttons A to scroll to Fax Setup and press Select O The Fax Setup menu opens Use the up and down Arrow buttons A to scroll to Ringing and Answering and press Select The Ringing and Answering menu opens Use the up and down Arrow buttons A W to scroll to Pickup Code and press Select O The Pickup Code window opens Using the keypad specify a new one to seven digit keycode NOTE Valid characters for the pickup code are 0 9 pound and star Any other characters entered are ignored Press Select CO The keycode is saved The next time you want to answer a fax manually use the keypad to enter the new code Faxing 71 www dell com support dell com 72 Using Auto Fax Convert If you are faxing a high resolution document to a fax machine that prints at a lower resolution the Dell Photo AIO Printer 964 can automatically adjust the fax you send K NOTE If you turn off Auto Fax Convert and you attempt to
21. WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE SOFTWARE AND ALL ACCOMPANYING WRITTEN MATERIALS This limited warranty gives you specific legal rights you may have others which vary from jurisdiction to jurisdiction IN NO EVENT SHALL DELL OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Because some jurisdictions do not allow an exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you U S Government Restricted Rights The software and documentation are commercial items as that term is defined at 48 C ER 2 101 consisting of commercial computer software and commercial computer software documentation as such terms are used in 48 C ER 12 212 Consistent with 48 C ER 12 212 and 48 C ER 227 7202 1 through 227 7202 4 all U S Government end users acquire the software and documentation with only those rights set forth herein Contractor manufacturer is Dell Products L P One Dell Way Round Rock Texas 78682 General This license is effective until terminated It will terminate upon the conditions set forth
22. above or if you fail to comply with any of its terms Upon termination you agree that the Software and accompanying materials and all copies thereof will be destroyed This agreement is governed by the laws of the State of Texas Each provision of this agreement is severable If a provision is found to be unenforceable this finding does not affect the enforceability of the remaining provisions terms or conditions of this agreement This agreement 1s binding on successors and assigns Dell agrees and you agree to waive to the maximum extent permitted by law any nght to a jury trial with respect to the Software or this agreement Because this waiver may not be effective in some jurisdictions this waiver may not apply to you You acknowledge that you have read this agreement that you understand it that you agree to be bound by its terms and that this is the complete and exclusive statement of the agreement between you and Dell regarding the Software Regulatory Notices Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other safety service or seriously degrades obstructs or repeatedly interrupts a licensed radio communications service Radio communications services include but are not limited to AM FM commercial broadcast television cellular services radar air traffic control pager and Personal Communicatio
23. computer modem to the PHONE jack connector right side connector on the printer NOTE If the phone communication is serial in your country such as Germany Sweden Denmark Austria Belgium Italy France and Switzerland you must remove the blue plug from the right connector 2 and insert the supplied yellow terminator for your fax to work correctly You will not be able to use this port for additional devices in these countries What if I Have a Digital Subscriber Line DSL DSL delivers digital data to a computer through a telephone line Your Dell Photo AIO Printer 964 is designed to work with analog data If you are faxing over a telephone line connected to a DSL modem install a DSL filter to avoid interference with the analog fax modem signal 1 2 Connect the DSL filter to an active telephone line Connect the printer directly to the output of the DSL filter K NOTE Do not install any splitters between the DSL filter and the printer Contact your DSL service Faxing provider if you need more help K NOTE ISDN integrated services digital network and cable modems are not fax modems and are not supported for faxing Faxing Using the Printer Operator Panel Send a Fax 1 Make sure your printer is on and an active telephone line is connected to the FAX connector FAX left side connector on the printer 2 Load your document on the scanner glass or into the ADE For help see Placing Your Or
24. depending on the program or operating system Printing Photos 1 Load the photo paper with the print glossy side facing down For more information see Print Media Guidelines for the Paper Support on page 26 Make sure you have a color cartridge and a photo cartridge sold separately installed For more information see Replacing Ink Cartridges on page 83 With your document open click File Print To customize your print settings click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens Printing 29 www dell com support dell com 30 R u 0 NN OG On the Print Setup tab select Photo the dpi settings the paper type and paper size NOTE Photo glossy or coated paper is recommended for printing photos When you are finished customizing your print options click OK Click OK or Print depending on the program or operating system To prevent your photos from sticking together or smudging remove each photo after it exits the printer NOTE Before placing your prints in a nonadhesive photo album or frame allow sufficient time for the prints to dry thoroughly 12 to 24 hours depending on the ambient conditions This maximizes the life of your prints Printing Borderless Photos 1 IN IN co Printing Load photo glossy paper in the paper support and make sure the print side is facing down For more infor
25. from the right connector and insert the supplied yellow terminator for your fax to work correctly You will not be able to use this port for additional devices in these countries Connects your printer to a computer Open to remove paper jams 16 Power supply Supplies power to the printer NOTE The power supply is removable When the power supply is removed from the printer but remains plugged into a wall outlet an LED is illuminated to notify you that power is present NOTE If the power is off when you unplug your machine the power will be off when you plug it back in 17 Power cord connector Connects printer power supply to power outlet using the supplied country specific power cord Setting Up Your Printer K NOTE The Dell Photo All In One Printer 964 supports Microsoft Windows 2000 Windows XP and Windows XP Professional X64 Edition To set up your printer follow the steps on your Setting Up Your Printer poster If you encounter problems during setup see Iroubleshooting on page 89 K NOTE The Dell Photo AIO Printer 964 is an analog device that only works when directly connected to a wall jack Other devices such as a telephone or answering machine can be attached to the PHONE jack connector 4 right side connector to pass through the printer as described in the setup steps If you have a digital connection such as ISDN DSL or ADSL a digital line filter is required Contact your Internet Servic
26. have been returned to Dell some of which were never used by a customer All parts and systems are inspected and tested for quality Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought Dell owns all parts removed from repaired products May I transfer the limited warranty Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us The limited warranty on Dell branded memory may not be transferred You may record your transfer by going to Dell s website e Ifyou are an Individual Home Consumer go to www dell com us en dhs topics sbtopic_015_ccare htm Appendix e If you are a Home Office Small Medium Large or Global Commercial Customer go to www dell com us en biz topics sbtopic_ccare_nav_015_ccare htm e If you are a Government Education or Healthcare Customer or an Individual Home Consumer who purchased through an Employee Purchase Program go to www dell com us en pub topics sbtopic_015_ccare htm If you do not have Internet access call your customer care representative or call 1 800 624 9897 All requests to transfer ownership are at Dell s sole discretion All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement and Dell s terms and conditions of sale located at www dell com Dell cannot guarantee the authenticity of the products
27. limited warranties service or support or the accuracy of the listings of products you purchase from a third party Total Satisfaction Return Policy U S Only We value our relationship with you and want to make sure that you are satisfied with your purchases That 1s why we offer a Total Satisfaction return policy for most products that you the end user customer purchase directly from Dell Under this policy you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid less shipping and handling and applicable return fees as follows New Hardware Products and Accessories Unless you have a separate agreement with Dell all hardware accessories peripherals parts and unopened software still in its their sealed package excluding the products listed below may be returned within twenty one 21 days from the date on the packing slip or invoice Exclusions from the foregoing return policy e New Dell PowerEdge Dell PowerConnect and Dell PowerVault products excluding PowerVault 160T tape libraries may be returned within thirty 30 days from the date on the packing slip or invoice except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen 14 days from the date on the packing slip or invoice e Application software or an operating system that has been installed by Dell may
28. next character space or wait two seconds tor the text to be accepted NOTE To enter a space between words press the right Arrow button gt twice c Repeat the previous steps until you are finished entering text NOTE To delete a character press the left Arrow button lt M Use the keypad to specify a fax number and then press Select O O NOTE The lowest possible blocked fax number is automatically assigned to this contact You cannot change the blocked fax number Your printer no longer accepts faxes from the fax numbers you entered when fax blocking is turned on Faxing www dell com support dell com 70 Turning Fax Blocking On 1 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select Use the up and down Arrow buttons A to scroll to Fax Setup and press Select O The Fax Setup menu opens Use the up and down Arrow buttons A W to scroll to Fax Blocking and press Select The Fax Blocking menu opens Use the left and right Arrow buttons gt to choose On from Blocked List If the printer detects a fax from one of the numbers on the Blocked Fax List the transmission is disconnected Press Select CO Blocking Faxes Without Caller ID 1 Faxing From the main menu use the up and down Arrow buttons A W to scroll to Fax and press Select Use the up and down Arrow buttons A to scroll to Fax Setup and press Select O
29. not be returned unless you return the entire computer under the 21 day return policy if applicable to your purchase if not applicable to your purchase you may not return application software or an operating system e Nondefective third party and Dell branded software peripheral electronics and accessory products for example televisions printers projectors MP3 players PDAs battery chargers un preinstalled third party software wireless cards access points routers including but not limited to those sold by or through Dell s Software amp Peripherals or Electronics amp Accessories groups may be returned within twenty one 21 days from the date on the packing slip or invoice but a fifteen percent 15 return fee may be deducted from any refund or credit e Dell EMC storage products EMC branded products Unisys branded products PowerVault 160T tape libraries enterprise software non Dell branded enterprise products software and or software licenses or any non Dell customized hardware and or software product s may not be returned at any time Reconditioned or Refurbished Dell Branded Hardware Products and Parts All reconditioned or refurbished PowerEdge PowerConnect and PowerVault products may be returned within thirty 30 days from the date on the packing slip or invoice All other reconditioned or refurbished Dell branded hardware products and parts may be returned within fourteen 14 days of the date on the packing
30. or both of your ink cartridges are empty the Reserve Tank window appears on your screen when you try to print If you continue printing the print job may not print as you expect Understanding the Software 79 www dell com support dell com 80 If your black ink cartridge is out of ink you can choose to print black from the color ink cartridge Process Black by selecting Complete A Print before clicking the Continue Printing button If you select Complete A Print and click Continue Printing Process Black is used for all black printing until the black cartridge is replaced or the option is cleared from More Options located on the Advanced tab of the Printing Preferences The Reserve Tank dialog does not display again until after the low ink cartridge has been replaced The Complete A Print check box is automatically reset when a new or different cartridge is installed Dell Photo MO Printer 364 USE Por Reserve Tank Your black mk czetndge is below the rmaramum ink level Print pbs May mot port es expected Piazza lake a moment to onder your ink from Dell lre Order Ink Online Hotes To code peinter supple online connect to your Interna service provider ISP To order Dell printer supplies by phone cal oF 7 4NK 270U You mag use the Lomplete eFrri opbon to port using only the color cartrdge MM Camplete A Prini TO Dont display this dialog again Learn more about how CampleteA Fiml works Understan
31. or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 From the Productivity Tools section select Enlarge or reduce an image 6 Follow the instructions on the screen to select the size of your new image 7 When you finish customizing your image click Print Now Scanning Faxing You do not need to connect your printer to a computer in order to fax Use the printer operator panel for basic faxing See Faxing Using the Printer Operator Panel on page 55 K NOTE For faxing instructions using the computer software see Sending a Fax From the Computer on page 59 Setting Up the Printer With Equipment Equipment printer phone cord provided printer telephone sold separately two phone cords one provided printer telephone sold separately answering machine sold separately three phone cords one provided printer telephone sold separately computer modem sold separately three phone cords one provided USB cable sold separately Benefits Make copies and send and receive faxes without the use of a computer e Use the fax line as a normal telephone line Set up your printer wherever your telephone is e Make copies and send and receive faxes without the use of a computer Receive both incoming voice messages and faxes Increase the number of phone connection outlets See this section Connecting direct
32. prints several photocopies of a single print job Collated Normal or Print Last Page First Advanced 2 Sided Printing Select this to print on both sides of the paper Layout Select Normal Banner Mirror N up Poster Booklet or Borderless Automatic Image Sharpening Automatically select the best image sharpening level based on image content More Options Allows you to specify Appearance Mode and Complete A Print settings Maintenance Install Print Cartridges Clean Print Cartridges Align Print Cartridges Print a Test Page Network Support Understanding the Software 77 www dell com support dell com Using Dell Picture Studio In Dell Picture Studio you can explore digital photography and learn how to organize create or print photos There are two components to the Dell Picture Studio e Paint Shop Photo Album 5 Click Start Programs or All Programs Dell Picture Studio 3 Paint Shop Photo Album 5 Paint Shop Photo Album 5 e Paint Shop Pro Studio Click Start Programs or All Programs Dell Picture Studio 3 Paint Shop Pro Studio Jasc Paint Shop Pro Studio Using the Memory Card Manager ene Card Manager Select the photos pou mani to lransler ou Gar zdac he piadina pou wani lo gave b dekra on lhe dhak bo bakra Tou can also itate the photos by clicking the bution Tou can rename lham by chai ckckrej on hea her arr Central Coast pg Memory Card Manager MCM allows you
33. sending faxes easier you can enter up to 99 speed dial numbers Up to 69 individual fax numbers can be stored or 10 groups that can hold up to 30 phone numbers each Create a Speed Dial List From the Operator Panel 1 2 o w WN IN From the main menu choose Fax as the mode and press Select O Use the up and down Arrow buttons A to scroll down to Phonebook and press Select The Phonebook menu opens Use the up and down Arrow buttons A to scroll down to Add Entry and press Select The Add New Phonebook Entry menu opens Enter the name using the keypad a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears b Press the right Arrow button gt to move to the next character space or wait two seconds for the text to be accepted NOTE To enter a space between words press the right Arrow button gt twice c Repeat the previous steps until you are finished entering text NOTE To delete a character press the left Arrow button lt Use the down Arrow button to scroll down to Fax Number Enter the fax number using the keypad NOTE The lowest possible speed dial number is automatically assigned to this contact You cannot change the speed dial number Faxing 65 www dell com support dell com 7 Use the down Arrow button to scroll down to Add Entry 8 Press Select CO Create a Speed Dial List From the Co
34. the display 3 Left arrow e Decrease a number on the display lt e Scroll through a list on the display 4 Up arrow Scroll through the available options on the menu About Your Printer Number 5 10 ll 12 13 Part Menu Right arrow A keypad number or symbol Pause Start Cancel Down arrow Select Power v W lt Purpose Scroll through the available menus Increase a number on the display Scroll through a list on the display In fax mode Enter fax numbers Select letters when creating a speed dial list Type numbers to enter or edit the date and time shown on the printer display In copy mode select the number of copies you want to make Insert a three second pause in the number to be dialed to wait for an outside line or get through an automated answering system NOTE Enter a pause only when you have already begun entering the number e Start a scan copy or fax job n photo mode print photos NOTE If you initiate a copy without specifying color or black and white color is used by default Cancel a scan print or copy job in progress Exit a menu Clear a fax number or end a fax transmission and return the display to the fax default Clear current settings and return to default settings Scroll through the available options on the menu To choose the option that appears on the display To turn your printer on or off Ab
35. we will replace it with a comparable product that is new or refurbished When you contact us we will issue a Return Material Authorization Number for you to include with your return You must return the products to us in their original or equivalent packaging prepay shipping charges and insure the shipment or accept the risk if the product 1s lost or damaged in shipment We will return the repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the product to you freight collect If we determine that the issue is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media During the remaining years For the remaining period of the limited warranty we will replace any defective part with new or refurbished parts if we agree that it needs to be replaced When you contact us we will require a vali
36. 0500 0870 908 0800 01344 373 166 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll free 000 413 598 2521 Country City International Access Code Country Code City Code U S A Austin Texas International Access Code 011 Country Code 1 U S Virgin Islands Venezuela Department Name or Service Area Website and E Mail Address Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll
37. 2 3639 Country City International Access Code Country Code City Code Japan Kawasaki Area Codes Local Numbers and Toll Free Numbers Department Name or Service Area Website and E Mail Address Website support jp dell com toll free 0120 198 498 81 44 556 4162 International Access Code 001 Technical Support servers Country Code 81 Technical Support outside of Japan servers City Code 44 Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan toll free 120 198 226 8 1 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 931 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 Individual User 044 556 1760 Switchboard 044 556 4300 K
38. 20 Load an Original Document Into the ADF You can load up to 50 sheets of your original document text side up into the ADF for scanning copying and faxing The ADF is recommended for loading multiple page documents For more information see Paper Guidelines for the ADF on page 28 K NOTE Do not load postcards photo cards photo paper or small images in the ADF Place these items on the scanner glass About Your Printer Placing Your Original Document on the Scanner Glass 1 Open the top cover 2 Place the original document face down on the scanner glass in the upper left corner To get a copy with portrait vertical orientation 3 Close the top cover About Your Printer 25 www dell com support dell com Print Media Guidelines Print Media Guidelines for the Paper Support Load up to 100 sheets of plain paper 20 sheets of banner paper 15 envelopes 35 greeting cards index cards postcards or photo cards 26 About Your Printer Make sure e The paper is centered in the paper support e The paper guides rest against the right and left edges of the paper e The paper guide rests against the bottom edge of the paper e You select Draft select Photo if a photo cartridge is installed Normal or Photo print quality NOTE Load letterhead paper with the front of the letterhead face down and the top of the letterhead going into the printer first e You remove any paper from the
39. 907 3416 0908 3416 0912 2969 3105 1600 33 8045 1600 33 8044 1600 33 8046 Contacting Dell 109 www dell com support dell com Country City International Access Code Country Code City Code Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica 110 Contacting Dell Department Name or Service Area Website and E Mail Address Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard General Support dial from within Jamaica only Area Codes Local Numbers and Toll Free Numbers 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 02 577 826 90 02 696 821 14 02 696 821 13 02 696 621 12 02 577 826 90 02 57782550 02 575 035 30 02 577 821 1 800 68
40. City Code 2 Contacting Dell 105 www dell com support dell com Country City International Access Code Country Code City Code China Xiamen Country Code 86 City Code 592 Colombia Costa Rica 106 Contacting Dell Department Name or Service Area Website and E Mail Address Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free toll free toll free toll free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 86 592 818 3144 or toll fr
41. Codes Local Numbers and Toll Free Numbers LIDS T 2127 22537 2707 22537 2714 2200220 2220072711 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll free 1 866 278 6821 1 800 148 0530 toll free 999 119 01 899 753 0777 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Contacting Dell 107 www dell com support dell com Country City International Access Code Country Code City Code France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Germany Langen International Access Code 00 Country Code 49 City Code 6103 108 Contacting Dell Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75
42. Computer including those on the Internet This is the highest risk setting as it allows access to your computer for all users including users on the Internet 5 Select the My network subnet only or the Custom list button Selecting My network subnet only allows access only to users on the same subnet as your computer and wireless printer adapter Custom list limits access to only the IP addresses added and if necessary the subnet mask 6 If you selected Custom list enter the values as shown in the example on the screen 7 Click OK three times 8 Restart your computer IF YOU ARE USING A WIRELESS PRINTER ADAPTER ENSURE YOU HAVE THE LATEST FIRMWARE UPDATES For the latest updates and information visit support dell com 96 Troubleshooting Error Messages and Lights The following error messages can be found on your computer screen or operator panel display Error Message Black Ink Low Color Ink Low Clear paper jam Clear ADF jam Load Paper then Press Select Left cartridge missing Insert Black or Photo cartridge Rignt cartridge missing Insert Color cartridge Left cartridge incorrect What it indicates An ink cartridge is running low on ink The Low Ink warning occurs when your ink cartridges are about 25 percent full 15 percent full and 5 percent full A paper jam exists in the printer A paper jam exists in the ADE Your printer is out of paper The Black or Photo ink cart
43. Dell Photo All In One Printer 964 Owner s Manual Look Inside For e Ordering Supplies e About Your Printer e Using the Printer e Understanding the Printer Software e Maintenance and Troubleshooting DELL www dell com supplies support dell com Ordering Supplies Your Dell Photo AIO Printer 964 includes software installed to detect the ink levels in the printer During a print job a screen appears on your computer to warn you of low ink levels You can order ink online at www dell com supplies or by phone US 877 INK 2 YOU Korea 080 999 0240 Australia 1300 303 290 Luxembourg 02 713 1590 Austria 08 20 24 05 30 35 Malaysia 1800 88 0553 Belgium 02 713 1590 Mexico 001 866 851 1754 Canada 877 501 4803 Netherlands 020 674 4881 Chile 1230 020 3947 Norway 231622 64 800 202874 Portugal 21 4220710 Colombia 01800 9 155676 PRC 800 858 2425 Czech 420 225 372 711 Poland 022 579 59 65 Denmark 3287 5215 Puerto Rico 866 851 1760 Finland 09 2533 1411 Singapore 1800 394 7245 France 825387247 South Africa 0860 102 591 Germany 0500 2873355 Spain 902120385 Ireland 1850 707 407 Sweden 08 587 705 81 Italy 800602705 Switzerland 0848 335 599 Japan 044 556 3551 UK 0870 907 4574 K NOTE If your country is not listed contact your Dell distributor to order supplies Your printer has been designed to print using the following ink cartridges Supply Item Part number Standard Capacity black ink cartridge J5566 Standard Capacity
44. Employee Purchase Program EPP Support Technical Support Fax Sales Website support euro dell com E mail Tech_support_central_ Kurope dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard Area Codes Local Numbers and Toll Free Numbers 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 9172493 93 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 0844 811 411 0544 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Country City International Access Code Country Code City Code Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Trinidad Tobago Turks and Caicos Islands Department Name or Service Area Website and E Mail Address Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Transaction Sales Corporate Sales Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge Pow
45. GEMENT WARRANTIES AND SERVICE WILL BE EFFECTIVE AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES ONLY UPON DELL S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED Software All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement Return Policies Exchanges New and refurbished Product that you purchase directly from Dell and not a third party you may return or exchange only in accordance with Dell s return policy in effect on the date of the invoice or acknowledgement Any returns or exchanges will be made in accordance with Dell s exchange policies in effect on the date of the return or exchange You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return You must return Product to us in their original or equivalent packaging You are responsible for risk of loss shipping and handling fees for returning or exchanging Product Additional fees may apply Dell s return policy for Dell branded Product can be found at http www dell com policy legal warranty htm Non Dell branded software and peripheral return policies can be found at http rcommerce us dell com rcomm include dw_policies htm Refurbished Product return policies can be found at http www dell com us en dfh topics segtopic_nav_info
46. ION DELLS RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT FOR CANADIAN CUSTOMERS EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED STATUTORY OR OTHERWISE FOR THE PRODUCT FOR U S CUSTOMERS ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY COVERAGE TERMINATES IF YOU SELL OR OTHERWISE TRANSFER THIS PRODUCT TO ANOTHER PARTY DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE DELLS LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH DELL IS
47. NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 Adjust the dotted lines to fit around the portion of the photo you want to scan 6 From the Send scanned image to drop down menu select the photo program you want to use K NOTE If the program you want to use is not listed select Search for more in the drop down menu On the next screen click Add to locate and add your program to the list 7 To further customize your scan job click See More Scan Settings 8 Change any settings 9 When you finish customizing your image click Scan Now When your document has finished processing it will open in the program you chose Scanning Scanning to Your Computer Over a Network 1 9 Make sure your computer is attached to the network NOTE Dell printers can only be attached to a network using a Dell Network Adapter sold separately Make sure your computer and printer are on Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25 From the main menu use the up and down Arrow buttons A to scroll to Scan and press Select The printer automatically detects if it is conn
48. O Printer 964 supports Windows 2000 Windows XP and Windows XP Professional x64 Edition VERIFY YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS FOR YOUR OPERATING SYSTEM MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER CHECK THE USB CABLE e Ensure that the USB cable is firmly connected to your printer and your computer Shut down the computer reconnect the USB cable as shown on the Setting Up Your Printer poster and then restart the computer DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 If the Dell Photo AIO Printer 964 does not appear in the list of programs the printer software 1s not installed Install the printer software For more information see Removing and Reinstalling Software on page 51 Troubleshooting 89 www dell com support dell com 90 IF THE SOFTWARE INSTALLATION SCREEN DOES NOT APPEAR AUTOMATICALLY INSTALL THE SOFTWARE MANUALLY 1 Insert the Drivers and Utilities CD 2 In Windows XP click Start gt My Computer In Windows 2000 double click My Computer from your desktop 3 Double click the CD ROM drive icon If necessary double click setup exe 4 When the printer software screen appears click Personal Installation or Network Installation 5 Follow the instructions on your screen to complete the installation CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE COMPUTER
49. R provisions Dell Inc One Dell Way Round Rock Texas 78682 USA wos ep jiaoddns wos ap mmM Contents l About Your Printer Understanding the Printer Parts 14 Setting Up Your Printer 17 Initial Setup Menu wek Serge a WO PAK AO nt 17 Understanding the Operator Panel 18 Using the Operator Panel 18 Operator Panel Menus 20 Understanding the Automatic Paper Type Sensor 20 Loading Paper LL 111010 22 Load Plain Paper Into the Paper Support 22 Load an Original Document Into the ADF 24 Placing Your Original Document on the Scanner Glass 25 Print Media Guidelines 26 Print Media Guidelines for the Paper Support 26 Paper Guidelines forthe ADF 28 2 Printing Printing a Document 29 Printing Photos 29 Printing Borderless Photos 30 Printing Photos From a PictBridge Enabled Camera 31 Printing Photos From a Memory Card 32 Contents 5 Viewing or Printing Photos 0 0 000 33 Saving Photos to Your Computer i 5 1 33 Viewing a Slide Show LL LL LLL 34 Printing All Photos on Media Card or USB Key 34 Printing Collated Copies of YourDo
50. TA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Appendix How long does this limited warranty last This limited warranty lasts for the time period indicated on your packing slip or invoice except for the following Dell branded hardware Portable computer batteries carry a 1 year limited warranty Projector lamps carry a 90 day limited warranty Memory carries a lifetime limited warranty Monitors carry the longer of either a 3 year limited warranty or the remainder of the warranty for the Dell computer to which the monitor will be connected PDAs MP3 players earphones remote inline controls and AC adapters carry a 1 year limited warranty Other add on hardware carries the longer of either a 1 year limited warranty for new parts and a 90 day limited warranty for reconditioned parts or for both new and reconditioned parts the remainder of the warranty for the Dell computer on which such parts are installed The limited warranty on all Dell branded products begins on the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of li
51. TELEPHONE HANDSET AND ANSWERING MACHINE CONNECTIONS ARE SECURE MAKE SURE THE SPEED DIAL IS SET CORRECTLY MAKE SURE THE PRINTER DETECTS THE DIAL TONE Paper Problems MAKE SURE YOU LOADED THE PAPER CORRECTLY For more information see Loading Paper on page 22 USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER For more information see Print Media Guidelines for the Paper Support on page 26 USE A SMALLER AMOUNT OF PAPER WHEN PRINTING MULTIPLE PAGES For more information see Print Media Guidelines for the Paper Support on page 26 MAKE SURE THE PAPER IS NOT WRINKLED TORN OR DAMAGED MAKE SURE THE PAPER GUIDES REST AGAINST THE LEFT AND RIGHT EDGES AND BOTTOM OF THE PAPER Troubleshooting 93 www dell com support dell com 94 CHECK FOR A PAPER JAM Near the ADF 1 Lift the ADF cover located to the left of the ADF input tray 2 Pull firmly on the paper to remove it 3 Close the ADF cover 4 Press Select O 5 Resend your print job to print any missing pages NOTE To avoid paper jams do not force paper into the All In One Near the paper input tray 1 Lift the paper exit tray 2 Pull firmly on the paper to remove it 3 Lower the paper exit tray 4 Press Select O Resend your print job to print any missing pages Troubleshooting Near the paper exit tray 1 Raise the printer unit 2 Pull firmly on the paper to remove it 3 Close the printer unit 4 Press
52. _002_info htm If you fail to follow the return or exchange instructions and policies provided by Dell Dell is not responsible whatsoever for Product that is lost damaged modified or otherwise processed for disposal or resale If you are returning all components in an order you will be credited the full amount paid for the order At Dell s discretion credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing Changed or Discontinued Product Dell s policy is one of ongoing update and revision Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online cart Dell will ship Product that has the functionality and performance of the Product ordered but changes between what is shipped and what is described in a specification sheet or catalog are possible Parts used in repairing or servicing Product may be new equivalent to new or reconditioned Service and Support Service offerings may vary from Product to Product If you purchase optional services and support from Dell Dell and or your third party service provider will provide such service and support to you in the United States in accordance with the terms and conditions located at http www dell com us en gen services service_service_contracts htm or as mailed to you You may contact Dell for more information see http wwwl1 us dell com content topics segtopic
53. an answering machine connected to the printer 58 sending a fax using Fax Console or Fax Service Management 63 sending from the All In One Center 60 sending from the computer 59 sending from the operator panel 55 sending through the computer modem 62 sending through the printer modem 60 speed dial 65 using Auto Fax Convert 72 viewing sent and received faxes using Fax Console or Fax Service Management 64 viewing the status of a fax using Fax Console or Fax Service Management 64 Fax Console configuring 62 installing 62 Fax Service Management configuring 63 G glossy paper loading 27 greeting cards loading 26 group dial list 66 134 Index I index cards loading 26 ink cartridges aligning 87 cleaning 88 replacing 83 iron on transfers loading 27 L letterhead loading in the ADF 28 loading in the paper tray 27 loading banner paper 26 cards 26 custom paper in the ADE 28 custom paper in the paper ay 27 documents into the ADF 24 documents on the scanner glass 25 envelopes 26 glossy paper 27 greeting cards 26 index cards 26 iron on transfers 27 letterhead in the ADE 28 letterhead in the paper tray 27 paper in the ADE 28 paper into the paper support 22 photo cards 26 photo paper 27 plain paper in the paper tray 26 postcards 26 pre punched media in the ADE 28 transparencies 27 M Memory Card Manager accessing
54. aspx contact contact c us amp en amp s gen for contact information Dell and or the third party service provider may at their discretion revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you Dell has no obligation to provide service or support until Dell has received full payment for the Product or service support contract you purchased Dell is not obligated to provide service or support you purchase through a third party and not Dell Limitation of Liability DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE LOST PROFITS LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES AND SUPPORT EXCEPT AS EXPRESSLY PROVIDED HEREIN DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL SPECIAL INDIRECT OR PUNITIVE DAMAGES EVEN IF ADVISED OF THE Appendix 10 11 12 13 POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT DELL IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY THE REMEDIES SET FORTH IN THIS AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE DELL IS NOT LIABLE TO YOU FOR WARRANTIES
55. atically aligns the ink cartridges when they are installed or replaced To verify your ink cartridges are aligned you can print an alignment page After you close the printer unit press Select The alignment page begins printing During printing the operator panel display reads Printing alignment page When complete the message reads Auto Alignment Complete Your ink cartridges are now aligned for optimal print quality You may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin or when vertical or straight lines appear wavy To align the ink cartridges 1 2 Load paper in the paper support For more information see Loading Paper on page 22 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers Right click the Dell Photo AIO Printer 964 icon Click Printing Preferences The Printing Preferences dialog box opens Click the Maintenance tab Click Align Print Cartridges Click Print The ink cartridges align when the page prints NOTE You can also align the ink cartridges from the printer s operator panel by selecting Align Cartridges from the Maintenance menu Ink Cartridge Maintenance 87 www dell com support dell com Cleaning the Ink Cartridge Nozzles You may need to clean the nozzles when White lines appear in graphics or solid black areas
56. ave paper loaded in the paper support With your document open click File Print Click Properties Options Setup or Preferences depending on the program or operating system The Printing Preferences dialog box opens On the Print Setup tab specify the number of copies to print NOTE You must specify more than one copy in order for the Collate Copies check box to become active Select the Collate Copies check box Click OK or Print Printing Last Page First 1 Make sure you have paper loaded in the paper support For help see Load Plain Paper Into the Paper Support on page 22 With your document open click File gt Print Click Properties Options Setup or Preferences depending on the program or operating system The Printing Preferences dialog box opens On the Print Setup tab select the Print Last Page First check box Click OK Click OK or Print depending on the program or operating system Printing 35 www dell com support dell com 36 Printing More Than One Page on a Sheet of Paper 1 Nn O Ul R Make sure you have paper loaded in the paper support For help see Load Plain Paper Into the Paper Support on page 22 With your document open click File Print Click Properties Options Setup or Preferences depending on the program or operating system The Printing Preferences dialog box opens On the Advanced tab select N up from the Layout drop down list Select the nu
57. ce Code system may not be available in all countries 2 Inthe U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Contacting Dell on page 102 for your local telephone number 3 Follow the menu prompts in the automated telephone system to speak with a technical support representative Contacting Dell 101 www dell com support dell com 102 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See Contacting Dell on page 102 for the telephone number to call for your region Contacting Dell To contact Dell electronically you can access the following websites e www dell com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers an
58. ch errors 3 Shipping Charges Taxes Title Risk of Loss Shipping and handling are additional unless otherwise expressly indicated at the time of sale Loss or damage that occurs during shipping by a carrier selected by Dell is Dell s responsibility Loss or damage that occurs during shipping by a carrier selected by you 1s your responsibility You must notify Dell within 30 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing wrong or damaged Unless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product ship to location you are responsible for sales and other taxes associated with the order Shipping dates are estimates only Title to software will remain with the applicable licensor s 4 Warranties THE LIMITED WARRANTIES APPLICABLE TO DELL BRANDED HARDWARE PRODUCT CAN BE FOUND AT http www dell com policy legal warranty htm OR IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT DELL MAKES NO WARRANTIES FOR SERVICE SOFTWARE OR NON DELL BRANDED PRODUCT SUCH PRODUCT IS PROVIDED BY DELL AS IS WARRANTY AND SERVICE FOR NON DELL Appendix 121 www dell com support dell com 122 BRANDED PRODUCT IF ANY IS PROVIDED BY THE ORIGINAL MANUFACTURER NOT BY DELL DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE PACKING SLIP OR ACKNOWLED
59. color ink cartridge J5567 High Capacity black ink cartridge M4640 High Capacity color ink cartridge M4646 Photo ink cartridge J4844 Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your printer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AA CAUTION A CAUTION indicates a potential for property damage personal injury or death Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo Dell Picture Studio and Dell Ink Management System are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is Subject to restrictions as set forth in subparagraph c 1 i1 of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in applicable FA
60. cted to a telephone line before you can send a fax K NOTE If you use a DSL modem for your computer you must install a DSL filter on the telephone line attached to your printer About Your Printer 13 www dell com support dell com 14 Understanding the Printer Parts 4 Number l About Your Printer Part Automatic Document Feeder ADF Printer unit Operator panel Paper input tray Paper exit tray PictBridge connector Description Scan copy or fax multiple page documents and or legal sized documents Unit you lift to gain access to the ink cartridges Panel on the printer you use to control copying scanning faxing and printing For more information see Using the Operator Panel on page 18 Where you load paper into the printer Tray that holds the paper as it exits the printer NOTE Pull the paper exit tray stop straight out to extend it The connector you use to connect your PictBridge compatible digital camera to your printer Number 7 Part Media card slots Top cover with integrated ADF exit tray ADF input tray Supplies Reorder Label Express Service Code Description Slot into which you insert a media card containing digital pictures NOTE The LCD only displays JPG files found on the media card To view other image types stored on the media card open the Memory Card Manager For more information see Using the Memory Card Manage
61. cument 35 Printing Last Page First 35 Printing More Than One Page on a Sheet of Paper 36 Printing an Image as a Multi page Poster 36 Printing a Banner 37 3 Copying Copying Documents Using the Operator Panel i 39 Copying Documents Using Your Computer 39 Copying Photos Using the Operator Panel 40 Copying Photos Using Your Computer 40 Collating Copies Using the Operator Panel 41 Changing Copy Settings 42 4 Scanning Using the Operator Panel 43 Using the Printer Software 43 Scanning Photos i i 5 11 44 Scanning to Your Computer Over a Network 45 Scanning Multiple Pages or Images 46 Editing Scanned Text Using Optical Character Recognition OCR 47 Contents Editing Scanned Images 48 Saving an Image on Your Computer 48 E mailing a Scanned Image or Document 49 Enlarging or Reducing Images or Documents 50 5 Faxing Setting Up the Printer With Equipment 51 Connecting directly to a telephone wall jack 52 Connecting to a telephone id LLL LA 1 52 Connecting to an answering machine
62. d codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Contacting Dell Country City International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Department Name or Service Area Website and E Mail Address General Support General Support Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales General Support E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax Area Codes Local Numbers and Toll Free Numbers toll free 800 335 0031 1 800 805 5924 toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 toll free 800 1578 1 300 655 533 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 300 655
63. d credit card number at the time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United States excluding Puerto Rico and U S possessions and territories Otherwise we will ship the part freight collect We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us NOTE Before you replace parts make sure to back up the data on the hard drive s and any other storage device s in the product s We are not responsible for lost or corrupted data What if I purchased a service contract If your service contract is with Dell service will be provided to you under the terms of the service agreement Please refer to that contract for details on how to obtain service If you purchased through us a service contract with one of our third party service providers please refer to that contract for details on how to obtain service How will you fix my product We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems Refurbished parts and systems are parts or systems that
64. ding the Software Removing and Reinstalling Software If your printer does not function properly or communication error messages appear when using your printer you can remove and reinstall the printer software 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Uninstall Dell Photo AIO Printer 964 2 Follow the instructions on the computer screen to remove the printer software 3 Restart your computer before installing the software again 4 Insert the Drivers and Utilities CD and then follow the instructions on the computer screen to install the software If the installation screen does not appear a In Windows XP click Start gt My Computer In Windows 2000 double click My Computer from your desktop b Double click the CD ROM drive icon If necessary double click setup exe c When the printer software installation screen appears click Personal Installation or Network Installation d Follow the instructions on your screen to complete the installation Understanding the Software 81 www dell com support dell com 82 Understanding the Software Ink Cartridge Maintenance Replacing Ink Cartridges AN CAUTION Before performing any of the procedures listed in this section read and follow the CAUTION SAFETY INSTRUCTIONS on page 11 Dell ink cartridges are available only through Dell You can order more ink online at www dell com supplies or by phone To order by phone see O
65. e Operator Panel 1 Turm on your printer 2 3 Ea Load paper in the paper support For more information see Loading Paper on page 22 Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25 From the main menu use the up and down Arrow buttons A to scroll to Copy and press Select Make any necessary changes to the copy settings Press Start Copying appears on the display NOTE If you press Start without specifying a color selection the copy is printed in color by default Copying Documents Using Your Computer l 2 3 4 Turn on your computer and printer and make sure they are connected Load the paper For more information see Loading Paper on page 22 Open the top cover Place your document on the scanner glass Make sure the upper left corner of the front of the item aligns with the arrow on the printer For more information see Placing Your Original Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 Close the top cover Copying 39 www dell com support dell com 40 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens Select a copy quantity 1 99 and color setting Click See More Copy Settings to Choose a copy quality
66. e Provider for details Initial Setup Menu The printer automatically displays the Initial Setup menu when you power on the printer for the first time Menu item Settings Language Use the left and right Arrow buttons gt toscroll through the language options When your language is highlighted press Select O Country Use the left and right Arrow buttons gt toseroll through the country options When your country is highlighted press Select O Set Date and Time Press Select Q to enter the Set Date and Time menu Updating Settings You can update the time date language and country settings after initial setup by accessing the Setup menu About Your Printer 17 www dell com support dell com 18 Understanding the Operator Panel Using the Operator Panel The operator panel buttons allow you to copy documents and photos fax documents and print photos from a memory card or PictBridge enabled camera without connecting to a computer The printer is on when Power is illuminated You can change settings using the Menu Select O and Arrow buttons and initiate a scan copy or fax using the Start button The display features Printer status Messages Menus Photos stored on memory cards Photo 964 I SG 13 Number Part Purpose l LCD Liquid To show options available to you Crystal Display 2 Back To move back a menu level while navigating through the available menus on
67. e Remove the USB cable from your printer and your computer Reconnect the USB cable to your printer and your computer Turn off the printer Unplug the printer power cable from the electrical outlet Reconnect the printer power cable to the electrical outlet and turn on the printer Restart your computer SET YOUR PRINTER AS THE DEFAULT PRINTER Windows XP 1 Click Start Control Panel Printers and Other Hardware Printers and Faxes 2 Right click Dell Photo AIO Printer 964 and select Set as Default Windows 2000 1 Click Start Settings Printers 2 Right click Dell Photo AIO Printer 964 and select Set as Default Troubleshooting Printer Problems ENSURE THAT THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND THE ELECTRICAL OUTLET DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED Windows XP 1 Click Start Control Panel Printers and Other Hardware gt Printers and Faxes 2 Double click Dell Photo AIO Printer 964 and then click Printer 3 Make sure a check mark is not next to Pause Printing If a check mark is next to Pause Printing click it to deselect the option Windows 2000 1 Click Start Settings Printers 2 Double click Dell Photo AIO Printer 964 and then click Printer 3 Make sure a check mark is not next to Pause Printing If a check mark is next to Pause Printing click Pause Printing to deselect it CHECK FOR FLASHING LIGHTS ON THE PRINTER For more information see Error Messag
68. e paper size and type Select borderless printing options Select the print quality Select the color depth and scan resolution Auto crop the scanned image Sharpen your blurry images Adjust the brightness of your image Adjust the color correction curve gamma of your image Smooth the conversion of a gray image to a black and white dot pattern dither Remove image patterns from magazines or newspapers descreen Select whether to process with Best quality or Best speed Reduce the background noise on your color document 6 When you finish customizing your copy settings click OK and then click Copy Now 42 Copying Scanning You can use your printer to scan using the operator panel or the printer software Using the Operator Panel 1 2 Turn on your computer and printer and make sure they are connected Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25 From the main menu use the up and down Arrow buttons A to scroll to Scan and press Select O Change any necessary scan settings and press Select O Using the Printer Software 1 2 Turn on your computer and printer and make sure they are connected Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25
69. echnology Equipment ITE including devices expansion cards printers input output I O devices monitors and so on that are integrated into or connected to the product should match the electromagnetic environment classification of the product A Notice About Shielded Signal Cables Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services Using shielded cables ensures that you maintain the appropriate Electromagnetic Compatibility classification for the intended environment For parallel printers a cable is available from Dell If you prefer you can order a cable from Dell on the World Wide Web at www dell com supplies Most Dell products are classified for Class B environments However the inclusion of certain options may change the rating of some configurations to Class A To determine the electromagnetic classification for your computer or device see the following sections specific for each regulatory agency Each section provides country specific Electromagnetic Compatibility EMI telecommunications wireless or product safety information FCC Notices U S Only For FCC information see the appropriate documentation for your product Dell printer User s Guide Appendix 131 wos ep jiaoddns wos ap mmM Appendix 132 Index A accessing the Printer Setup Utility 61 aligning ink cartridges 87 banner paper loading
70. ected to a network If it is connected to a network the Host Selection screen appears If it is not connected to a network the Scan Mode menu appears From the Host Selection Screen choose the computer to which you want to send the document and press Select O Enter the four digit PIN number specified for the host computer NOTE This can be found in the upper right corner of the All In One Main Page For help see Using the Dell All In One Center on page 73 The PIN is not required by default it is only requested if the PIN has been set Press Select The Scan Mode menu appears Scanning 45 www dell com support dell com 46 Scanning Multiple Pages or Images NOTE Some programs do not support multiple page scanning You can scan multiple images at once to save time 1 O U RB w 10 11 Place the first sheet on the scanner glass For more information see Placing Your Original Document on the Scanner Glass on page 25 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer From the Send scanned image to drop down menu select the program you want to use From the Scan section click See More Scan Sett
71. ectrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories parts or components not supplied by Dell e Products with missing or altered Service Tags or serial numbers e Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THIS LIMITATION MAY NOT APPLY TO YOU WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DA
72. ee toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free 980 9 15 3978 800 858 2311 800 858 2060 592 618 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 0800 012 0435 Country City International Access Code Country Code City Code Czech Republic Prague International Access Code 00 Country Code 420 Denmark Copenhagen International Access Code 00 Country Code 45 Dominica Dominican Republic Ecuador El Salvador Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Department Name or Service Area Website and E Mail Address Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Website support euro dell com E mail support euro dell com dk da emaildell Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business General Support General Support General Support General Support Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support Customer Care Fax Switchboard Area
73. eets of custom size paper 100 sheets of letterhead paper Make sure The glossy or coated side of the paper faces down The paper is centered in the paper support You select Normal or Photo print quality The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper You follow the loading instructions on the iron on transfer packaging The print side of the transfer faces down The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper The transfers are centered in the paper support You select Normal or Photo print quality The rough side of the transparencies faces down The paper guides rest against the right and left edges of the transparencies The paper guide rests against the bottom edge of the paper NOTE You can load a single transparency into the paper support without removing plain paper You select Normal or Photo print quality The transparencies are centered in the paper support The print side of the labels faces down into the paper support The top of the labels feeds into the printer first The paper guides rest against the right and left edges of the paper The paper guide rests against the bottom edge of the paper The print side of the paper faces down Your paper fits within these dimensions Width e 76 216 mm e 3 0 8 5 inches Length e 127 432 mm
74. erConnect and PowerVault Customer Service Penang Malaysia Corporate Sales Transaction Sales General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 65 1228 toll free 00801 65 1227 toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 1800 006 009 toll free 1800 006 006 1 800 805 8035 toll free 1 866 540 3355 Contacting Dell 117 www dell com support dell com Country City International Access Code Country Code City Code U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Uruguay 118 Contacting Dell Department Name or Service Area Website and E Mail Address Website support euro dell com Area Codes Local Numbers and Toll Free Numbers Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax General Support 0870 908
75. ervers and workstations Home and Small Business Government and Business Sales Fax General Support Area Codes Local Numbers and Toll Free Numbers 001 877 384 5979 or 001 377 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 5979 or 001 377 269 3383 50 81 8800 or 01 800 888 3355 toll free 1 866 278 6822 001 800 882 1519 020 674 45 00 020 674 47 66 020 674 42 00 020 674 43 25 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0500 441 566 001 800 220 1006 Contacting Dell 113 www dell com support dell com Country City International Access Code Country Code City Code Norway Lysaker International Access Code 00 Country Code 47 Panama Peru Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Portugal International Access Code 00 Country Code 351 Puerto Rico St Kitts and Nevis St Lucia St Vincent and the Grenadines 114 Contacting Dell Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com no no emaildell Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard General Support General Support Website support euro dell com E mail pl_support_tech dell com Customer Service Phone C
76. es Singapore Area Codes Local Numbers and Toll Free Numbers 0520 240 530 00 0820 240 530 49 0520 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll free 1 866 278 6818 1 800 534 3066 02 481 92 88 02 481 92 95 02 713 15 65 02 481 91 00 02 481 92 99 02 481 91 00 1 800 342 0671 toll free 800 10 0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll free 1 866 278 6820 604 633 4966 604 633 4949 toll free 1 800 394 7425 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56
77. es and Lights on page 97 ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE STICKER AND TAPE FROM EACH CARTRIDGE MAKE SURE YOU LOADED THE PAPER CORRECTLY For more information see Loading Paper on page 22 Troubleshooting 91 www dell com support dell com 92 PRINTER WON T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer To check for multiple entries of the printer 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 2 Check for multiple printer objects for your Dell printer which might be shown as Dell 964 Dell 964 Copy 1 Dell 964 Copy 2 and so on 3 Print a job to each one of these print objects to see which print object is active 4 Set the active print object as the default printer by right clicking it in the Printers and Faxes window 5 Delete the other copies of the print object by right clicking each and selecting Delete NOTE Be careful not to delete any printers you still want to use If you accidentally delete a printer that you want to use reinstall it using the CD or web drivers for that specific printer To prevent multiple instances of your Dell printer in your Printers and Faxes folder make sure when disconnecting and reconnecting the printer from your computer s USB connector that yo
78. es the limited warranty for printer consumables ink cartridges toner cartridges photo print packs and photo paper for Dell branded printers for the U S Consumables Limited Warranty U S Only Dell Inc warrants to the original purchaser of genuine Dell branded toner cartridges that they will be free from defects in material and workmanship for the life of the cartridge and that for genuine Dell branded ink cartridges photo print packs and photo paper they will be free from defects in material and workmanship for two years beginning on the date of invoice If this product proves defective in either material or workmanship it will be replaced without charge during the limited warranty period if returned to Dell You must first call our toll free number to get your return authorization In the U S call 1 800 822 8965 in Canada call 1 800 387 5757 If we are not able to replace the product because it has been discontinued or is not available we will either replace it with a comparable product or reimburse you for the cartridge purchase cost at Dell s sole option This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse abuse accident neglect mishandling incorrect environments or wear from ordinary use THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICT
79. fax modem signal Connect the DSL filter to an active telephone line Connect the printer directly to the output of the DSL filter IN nr NOTE Do not install any splitters between the DSL filter and the printer Contact your DSL service orovider if you need more help NOTE ISDN integrated services digital network and cable modems are not fax modems and are not supported for faxing Faxing 59 www dell com support dell com 60 Faxing Through the Printer Modem Send a Fax Using the Dell All In One Center 1 4 5 6 7 Make sure the printer is on and that the printer is connected to the computer with a USB cable Load your document on the scanner glass or into the ADF For help see Placing Your Original Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center Place the document you want to fax face down under the lid of the printer Select Fax from the Scan drop down menu Click Scan Now Follow the instructions on the computer screen to send your fax Send Fax Using Dell Printer Fax Tools Using the Dell Printer Fax Tools allows you the flexibility of faxing any document you are capable of printing 1 2 3 Open the document you want to fax Click File Print Click the Dell Printer Fax Tools icon The document is sent as a fax t
80. free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 577 DELLTTY 1 877 335 5889 1 877 673 3355 8001 3605 Contacting Dell 119 www dell com support dell com 120 Contacting Dell Appendix U S Terms and Conditions of Sale These terms and conditions Agreement apply to your purchase of computer systems and or related products and or services and support sold in the United States Product by the Dell entity named on the invoice or acknowledgement Dell provided to you By accepting delivery of the Product you accept and are bound to the terms and conditions of this Agreement If you do not wish to be bound by this Agreement you must notify Dell immediately and return your purchase pursuant to Dell s Total Satisfaction Return Policy See http support dell com Contact Us ByPhone aspx c us amp 1 en amp s gen for our contact information If returned Product s must remain in the boxes in which they were shipped THIS AGREEMENT SHALL APPLY UNLESS I YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL
81. hrough the printer modem Receive a Fax The Dell Photo AIO Printer 964 modem only receives hardcopy documents See Faxing Using the Printer Operator Panel on page 55 for information about receiving a fax If you need to save soft copies of the faxes you receive you must scan the received document to a file see Send a Fax Using the Dell All In One Center on page 60 or receive faxes using your computer modem see Faxing Through the Computer Modem on page 62 Faxing Access the Printer Setup Utility Access the Printer Setup Utility if you want to configure the printer modem for your specific faxing needs 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center 2 From the Dell All In One Center click the Maintain Troubleshoot tab and then click Display the Printer Setup Utility Printer Setup Utility Tabs On this tab Send Receive Connection Dialing Speed Dial You can Enter your name and fax number Select a maximum send speed and a print quality for outgoing faxes Choose whether to scan the entire document before dialing the number Choose whether to use error correction Select when to print a fax usage report Select when to print a fax activity report Choose whether you want to print a footer date time and page number on each page Automatically reduce an incoming fax to fit to the paper size loaded or print it on two
82. iginal Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 3 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select 4 Use the keypad to enter the fax number The numbers display in the Fax Number Window 5 Press Start The printer scans your document and sends your fax to the number you entered After the transmission is complete the printer beeps to let you know the fax is complete Faxing 55 www dell com support dell com 56 Send a Broadcast Fax A broadcast fax allows you to send the same fax to multiple fax numbers at once You can enter up to 30 different numbers 1 5 6 7 Ea 8 Make sure your printer is on and an active telephone line is connected to the FAX connector FAx left side connector on the printer Load your document on the scanner glass or into the ADE For help see Placing Your Original Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select O Use the keypad to enter the fax number The numbers display in the Fax Number Window Press the down Arrow button W to go to the next fax number field Use the keypad to enter the fax number Repeat this process until you have entered all numbers to which the fax needs to be sent NOTE You can also use the Phoneb
83. ill not be able to use this port for additional devices in these countries Connecting to an answering machine D A Dog A DODO A c BBE 7 Oooo EH p m Ss Ej A OG 7 S TS Connect a phone cord from the FAX connector FAx left side connector on the printer to the telephone wall jack Remove the protective plug from the PHONE jack connector 2 right side connector on the back of the printer Connect a phone cord from the telephone to the answering machine Connect a phone cord from the answering machine to the PHONE jack connector 2 right side connector on the printer NOTE If the phone communication is serial in your country such as Germany Sweden Denmark Austria Belgium Italy France and Switzerland you must remove the blue plug from the right connector J and insert the supplied yellow terminator for your fax to work correctly You will not be able to use this port for additional devices in these countries Faxing 53 www dell com support dell com 54 Connecting to a computer modem WM NIN Connect a phone cord from the FAX connector Fax left side connector on the printer to the telephone wall jack Remove the protective plug from the PHONE jack connector 2 right side connector on the back of the printer Connect a phone cord from the telephone to the computer modem Connect a phone cord from the
84. ings Click the Advanced button Click Display Advanced Scan Settings to change advanced options The Advanced Scan Settings dialog box opens On the Scan tab click the Scan multiple items before output box Click OK When you finish customizing your settings click Scan Now After you scan the first page a prompt appears requesting the next page Place the next sheet on the scanner glass and click Yes Repeat until you finish scanning all pages When finished click No The program opens with the multiple pages scanned Scanning Editing Scanned Text Using Optical Character Recognition OCR Optical Character Recognition OCR is a software feature that converts a scanned image into editable text within a word processing program K NOTE Ensure you have OCR software installed on your computer A copy of OCR software was provided with your printer and should have installed at the same time as your printer drivers l Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25 2 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens K NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button Q The Dell All In One Center opens on your computer
85. lems 89 W warranty 124 130 Index 135 136 Index
86. lick File gt Print From the Print dialog box click Preferences or Properties depending on your program or operating system The Printing Preferences dialog box opens Click the Print Setup tab Select the paper type from the Media Type drop down menu Click OK To turn off the automatic paper type sensor for all print jobs 1 O U1 RB W N In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers Right click the Dell Photo AIO Printer 964 icon Click Printing Preferences Click the Print Setup tab Select the paper type from the Media Type drop down menu Click OK About Your Printer 21 www dell com support dell com Loading Paper Load Plain Paper Into the Paper Support 1 Lift the paper exit tray and extend the paper support 2 Insert paper into the paper input tray 22 About Your Printer 3 Squeeze and slide the paper guides to rest against the left and nght edges and bottom of the paper K NOTE Do not force the paper into the printer About Your Printer 23 www dell com support dell com 24 5 Extend the paper exit tray stop to catch paper as it exits the printer K NOTE The paper exit tray can hold up to 50 sheets of paper For information on print media guidelines see Print Media Guidelines for the Paper Support on page
87. log box opens 2 From the Print dialog box click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens To access Printing Preferences when a document is not open 1 In Windows XP click Start Control Panel Printers and Other Hardware gt Printers and Faxes In Windows 2000 click Start Settings Printers 2 Right click the printer icon and then select Printing Preferences K NOTE Changes made to the printer settings from the Printers folder become the default settings for most programs Understanding the Software Printing Preferences Tabs Tab Options Print Setup Quality Speed Select Automatic Draft Normal or Photo depending on your desired output quality Draft is the fastest option but should not be selected if you have a photo cartridge installed Media Type Allows you to set the paper type manually or have the printer sensor detect the paper type automatically Paper Size Select the size and type of paper Print Color Images in Black and White Print your color images in black and white to save the ink in your color ink cartridge NOTE You cannot select this setting if you have selected Use Color Cartridge for all Black Printing Orientation Select how the document is arranged on the printed page You can print using portrait or landscape orientation Multiple Copies Customize how the printer
88. ly to a telephone wall jack on page 52 Connecting to a telephone on page 52 Connecting to an answering machine on page 53 Connecting to a computer modem on page 54 K NOTE The phone cord provided must be plugged into the correct connector Faxing 5l www dell com support dell com Connecting directly to a telephone wall jack Connect a phone cord from the FAX connector Fax left side connector on the printer to the telephone wall jack 1 Connect one end of the phone cord to the FAX connector Fax left side connector of the printer 2 Connect the other end of the phone cord to an active telephone wall jack Connecting to a telephone Connect a telephone to your printer to use the fax line as a normal telephone line 1 Connect a phone cord from the FAX connector Fax left side connector on the printer to the telephone wall jack 52 Faxing 2 Remove the protective plug from the PHONE jack connector 2 right side connector on the back of the printer Connect a phone cord from the telephone to the PHONE jack connector 2 right side connector on the printer NOTE If the phone communication is serial in your country such as Germany Sweden Denmark Austria Belgium Italy France and Switzerland you must remove the blue plug from the right connector 7 and insert the supplied yellow terminator for your fax to work correctly You w
89. mation see Print Media Guidelines for the Paper Support on page 26 Make sure you have a color cartridge and a photo cartridge sold separately installed For more information see Replacing Ink Cartridges on page 83 With your document open click File Print To customize your print settings click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens On the Print Setup tab select Photo the dpi settings the paper type the paper size and select the Borderless check box When you are finished customizing your print options click OK Click OK or Print depending on the program or operating system NOTE Insome programs it may also be necessary to select a borderless paper size NOTE Borderless printing is only performed if you are using photo glossy paper The printout on non photo paper contains a 2mm margin on all sides Printing Photos From a PictBridge Enabled Camera Your printer supports PictBridge enabled cameras l Insert one end of the USB cable into the camera 2 Insert the other end of the USB cable into the PictBridge port on the front of the printer Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information 3 Turn on your digital camera The printer automatically enters PictBridge mode 4 Refer to the instructi
90. mber of pages to print on each page Click OK Click OK or Print depending on the program or operating system Printing an Image as a Multi page Poster 1 Printing Make sure you have paper loaded in the paper support For help see Load Plain Paper Into the Paper Support on page 22 With your image open click File Print Click Properties Options Setup or Preferences depending on the program or operating system The Printing Preferences dialog box opens On the Advanced tab select Poster and the size of the poster Click OK Click OK or Print depending on the program or operating system Printing a Banner 1 Place a stack of banner paper 20 sheets or less in front of the printer and feed in the first sheet 2 With your document open click File Print 3 Click Properties Options Setup or Preferences depending on the program or operating system The Printing Preferences dialog box opens 4 On the Advanced tab select Banner from the Layout drop down list 5 Click OK or Print depending on the program or operating system K NOTE Once the printer begins printing wait until you can see the leading edge of the banner exiting the printer and then carefully unfold the paper down to the floor in front of the printer Printing 37 wos ep jiaoddns wos ap mmM Printing 38 Copying To make copies you can use the printer operator panel or your computer Copying Documents Using th
91. mited warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have your Dell Service lag or order number available Web Support Individual Home Consumers Technical Support Customer Service Individual Home Consumers who purchased through an Employee Purchase Program Technical Support and Customer Service Home and Small Business Commercial Customers Technical Support and Customer Service Medium Large or Global Commercial Customers Healthcare Customers and Value Added Resellers VARs Technical Support and Customer Service Government and Education Customers Technical Support and Customer Service Dell Branded Memory support dell com Contact Us Contact UsHome aspx c us amp l en amp s gen U S Only 1 800 624 9896 1 800 624 9897 1 800 822 8965 1 800 456 3355 1 877 459 7278 1 877 459 7278 1 888 363 5150 Appendix 125 www dell com support dell com 126 What will Dell do During the 90 days of the 90 day limited warranty and the first year of all other limited warranties During the 90 days of the 90 day limited warranty and the first year of all other limited warranties we will repair any Dell branded hardware products returned to us that prove to be defective in materials or workmanship If we are not able to repair the product
92. mputer 1 Click Start gt Programs or All Programs Dell Printers Dell Photo AIO Printer 964 gt Printer Setup Utility 2 Click the Speed Dial tab 3 Follow the instructions on the Speed Dial tab to add a new number to your speed dial list Create a Group Dial List From the Operator Panel 1 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select 2 Use the up and down Arrow buttons A to scroll down to Phonebook and press Select The Phonebook menu opens 3 Use the up and down Arrow buttons A W to scroll down to Add Group and press Select The Phonebook Add Group menu opens 4 Using the keypad specity the name of the group a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears b Press the right Arrow button gt to move to the next character space or wait two seconds for the text to be accepted NOTE To enter a space between words press the right Arrow button gt twice R c Repeat the previous steps until you are finished entering text NOTE To delete a character press the left Arrow button lt Use the down Arrow button to scroll down to Fax Number o UI Using the keypad specify the first fax number 66 Faxing 10 Ea Use Press Select The Fax Number field is cleared Using the keypad specify the next fax number for the group Press Select
93. n Arrow buttons A W to scroll to Delay Sending Fax The Delay Sending Fax screen opens Use the keypad to specify the hour and then press the right Arrow button gt Use the keypad to specify the minutes and then press the right Arrow button gt Use the keypad to specify AM 1 PM 2 or 24Hr 3 Press Select Enter the number to which you want to send a fax Press Start At the designated time the fax number is dialed and the fax is transmitted to the designated fax number If the fax transmission 1s unsuccessful the unsuccessful number 1s tried again based on the redial settings Blocking Faxes Fax Blocking helps you regulate who you receive faxes from You can block faxes from up to 50 numbers Create a Blocked Fax List 1 From the main menu use the up and down Arrow buttons A to scroll to Fax and press Select O 2 Use the up and down Arrow buttons A to scroll to Fax Setup and press Select O The Fax Setup menu opens 3 Use the up and down Arrow buttons A to scroll to Fax Blocking and press Select O The Fax Blocking menu opens 4 Use the up and down Arrow buttons A to scroll to Blocked Fax Add Entry and press Select The Blocked Fax Add Entry screen opens 5 Use the keypad to specify a name a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears b Press the right Arrow button gt to move to the
94. n Services PCS These licensed services along with unintentional radiators such as digital devices including computers contribute to the electromagnetic environment Appendix Electromagnetic Compatibility is the ability of items of electronic equipment to function properly together in the electronic environment While this product has been designed and determined to be compliant with regulatory agency limits for EMI there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference with radio communications services which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Relocate the product with respect to the receiver e Move the product away from the receiver e Plug the product into a different outlet so that the product and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell products are designed tested and classified for their intended electromagnetic environment These electromagnetic environment classifications generally refer to the following harmonized definitions e Class A is typically for business or industrial environments e Class B is typically for residential environments Information T
95. n a statutory claim that affords the prevailing party attorneys fees or if there 1s a written agreement providing for fees the Arbitrator may award reasonable fees to the prevailing party under the standards for fee shifting provided by law Information may be obtained and claims may be filed with the NAF at PO Box 50191 Minneapolis MN 55405 REV 4 04 Appendix 23 www dell com support dell com 124 Limited Warranties and Return Policy Limited Warranty for Dell Branded Hardware Products U S Only Dell branded hardware products purchased in the U S come with either a 90 day 1 year 2 year 3 year or 4 year limited warranty depending on the product purchased To determine which warranty came with your hardware product s see your packing slip or invoice What is covered by this limited warranty This limited warranty covers defects in materials and workmanship in your our end user customer s Dell branded hardware products including Dell branded peripheral products What is not covered by this limited warranty This limited warranty does not cover e Software including the operating system and software added to the Dell branded hardware products through our factory integration system third party software or the reloading of software e Non Dell branded and Solution Provider Direct products and accessories e Problems that result from External causes such as accident abuse misuse or problems with el
96. nation or validity thereof the relationships which result from this Agreement including to the full extent permitted by applicable law relationships with third parties who are not signatories to this Agreement Dell s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM NAF under its Code of Procedure then in effect available via the Internet at http www arb forum com 4 or via telephone at 1 800 474 2371 The arbitration will be limited solely to the dispute or controversy between customer and Dell NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY This transaction involves interstate commerce and this provision shall be governed by the Federal Arbitration Act 9 U S C sec 1 16 FAA Any award of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside Each party shall pay for its own costs and attorneys fees if any However if any party prevails o
97. nel K NOTE DELL is the default answer code However you can change this to any four digit code For more information about changing this code see Changing the Pickup Code on page 71 Receive a Fax With an Answering Machine Connected to the Printer Make sure your printer is on and Auto Answer is turned on and the answering machine must answer the call e Ifa fax is detected the printer receives the fax and disconnects the answering machine e fa fax is not detected the answering machine completes the call 58 Faxing Sending a Fax From the Computer Send faxes from computer files through the printer modem or the computer modem Any file that can be printed can be faxed Connecting Cables e Connect the printer to the computer with a USB cable sold separately in order to scan documents to fax Ifyou want to fax through the printer modem connect an active telephone line to the FAX connector FAX left side connector on the printer If you want to fax through the computer modem connect an active telephone line to the LINE connector E left side connector on the computer s fax modem What if I Have a Digital Subscriber Line DSL DSL delivers digital data to a computer through a telephone line Your Dell Photo AIO Printer 964 is designed to work with analog data If you are faxing over a telephone line connected to a DSL modem install a DSL filter to avoid interference with the analog
98. nformation and then click Next Select your data fax modem from the drop down menu Follow the instructions on your computer screen to complete the configuration Send an Electronic Copy Fax Using Fax Console or Fax Service Management 1 2 3 4 5 Open your file to be faxed Click File gt Print In the printer list select Fax Click Print Follow the instructions on the computer screen to send your fax Send a Hardcopy Document Fax Using the Dell All In One Center 1 Make sure the printer is on and that the printer is connected to the computer with a USB cable Load your document on the scanner glass or into the ADF For help see Placing Your Original Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center Place the document you want to fax face down under the lid of the printer Select File from the Scan drop down menu Save your file to a desired location Faxing 63 www dell com support dell com 10 11 Open the file you just scanned and saved Click File gt Print In the printer list select Fax Click Print Follow the instructions on the computer screen to send your fax Recelve a Fax Using Fax Console or Fax Service Management 1 Ea Make sure that an active telephone line is connected to the LINE connector E on the com
99. o Microsoft Windows XP window when it opens Click Finish Close the Add Remove Programs window Configure Fax Console Windows XP Only 1 U A W N 62 Faxing Click Start Programs or All Programs Accessories Communications Fax Fax Console The Fax Configuration Wizard appears Click Next Enter any appropriate information and then click Next Select your data fax modem in the drop down menu under Please select the fax device Select the Enable Receive check box NOTE Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls in which case you may not receive voice mail a Select Manual answer or specify the number of rings and click Next b Enter your TSID information and click Next c Enter your CSID information and click Next 6 d Click to select Print it on If you want to print all received faxes use the drop down menu to the right of this field to select Dell Photo AIO Printer 964 e To create an archive copy of each fax click to select Store a copy in a folder and then use the Browse button to select the desired archive location Click Next confirm your settings and click Finish Configure Fax Service Management Windows 2000 Only 1 2 3 4 5 Click Start Programs Accessories Communications Fax Fax Service Management The Fax Configuration Wizard appears Click Next Enter any appropriate i
100. o be accomplished using the operator panel e Enlarge or reduce your copies NOTE Click See More Copy Settings to view all settings Understanding the Software In this section You can Productivity Tools a Preview Fax an image or document Printer Setup Utility E mail an image or document Repeat an image several times on one page Enlarge or reduce an image Print an image as a multi page poster More than one page on a sheet of paper Save an image on your computer MagiChop save multiple photos Scan and save to PDF format Edit text found in a scanned document Optical Character Recognition Modify an image with a photo editor Select a portion of the preview image to scan View an image of what will be printed or copied For more information about the Dell All In One Center click Help in the Dell All In One Center Understanding the Software 75 www dell com support dell com 76 Using Printing Preferences Dell Photo AID Printer WH Printing Preiera Pint Setup Advanced Martenarce TT Bidai Direi i Popes 3 LI i i Portal a a I AN Leko RE Piet Let page twit 1 7 Printing Preferences allows you to change the various printer settings You can change your printer settings in Printing Preferences depending on the type of project you want to create To access Printing Preferences 1 With your document open click File Print The Print dia
101. o prepare the photograph or document for e mail 7 Click Attach Now 8 Write a note to accompany the attached photo and then send it K NOTE If you have questions about how to do this consult the Help for your e mail program Scanning 49 www dell com support dell com 50 Enlarging or Reducing Images or Documents If you are using your printer with a computer you can enlarge or reduce your document between 25 400 percent using the Dell All In One Center If you are using your printer without a computer you can enlarge or reduce your document by a percent or Fit to options using the operator panel l Load paper in the paper support For help see Load Plain Paper Into the Paper Support on page 22 2 Load your original document For help see Placing Your Original Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 3 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens K NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 4 Click Preview Now K NOTE Ifthe size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution
102. of licenses equals the number of users before allowing additional users to use the Software If you are a commercial customer of Dell or a Dell affiliate you hereby grant Dell or an agent selected by Dell the right to perform an audit of your use of the Software during normal business hours you agree to cooperate with Dell in such audit and you agree to provide Dell with all records reasonably related to your use of the Software The audit will be limited to verification of your compliance with the terms of this agreement The Software is protected by United States copyright laws and international treaties You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for backup or archival purposes You may not rent or lease the Software or copy the written materials accompanying the Software but you may transfer the Software and all accompanying materials on a permanent basis as part of a sale or transfer of the Dell product if you retain no copies and the recipient agrees to the terms hereof Any transfer must include the most recent update and all prior versions You may not reverse engineer decompile or disassemble the Software If the package accompanying your product contains compact discs 3 5 and or 5 25 disks you may use only the disks appropriate for your product You may not use the disks on another computer or network or loan rent lease or tran
103. ons included with your camera to begin printing photos K NOTE For many digital cameras there are two USB mode selections computer and printer or PTP For PictBridge printing the printer or PTP USB selection should be used For more information refer to the documentation included with your camera Printing 31 www dell com support dell com 32 Printing Photos From a Memory Card Most digital cameras use a memory card to store photos The Dell Photo AIO Printer 964 supports the following digital media CompactFlash Type I and II Memory Stick Memory Stick PRO Memory Stick Duo Microdrive SmartMedia Secure Digital MultiMediaCard xD Picture Card Memory cards should be inserted with the label facing up The card reader has four slots to accommodate these media and a small light that blinks indicating the card is being read or is transmitting data Printing NOTE Do not remove the card while it is being read Data corruption can occur The connector that is used for PictBridge may also be used for accessing information that is stored on USB Flash Drive devices The USB Flash Drive devices that have been certified for operation with this AIO are as shown e DELL 256 MB High Speed USB 2 0 Memory Key Part Number 311 4341 e DELL 128 MB High Speed USB 2 0 Memory Key Part Number 311 4340 e DELL 64 MB High Speed USB 2 0 Memory Key Part Number 311 4339 When you insert a memory card
104. onsumables Limited Warranties 128 Export Regulations 129 Dell Software License Agreement 129 Regulatory Notices 130 OOOO ae wiwat alec ats Ge Ebel vs ZES A EE PERO KA Bate ee 133 Contents 9 10 Contents A CAUTION SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your product and working environment from potential damage If your product includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AWG and an FCC compliant RJ 11 modular plug To help protect your product from sudden transient increases and decreases in electrical power use a surge suppressor line conditioner or uninterruptible power supply cord UPS Do not use your printer in a wet environment for example near a bath tub sink or swimming pool or in a wet basement Ensure that nothing rests on your product s cables and that the cables are not located where they can be stepped on or tripped over Use only the power cable provided with this product or the manufacturer s authorized replacement power cable AA CAUTION If your product is not marked with this symbol G it must be connected to an electrical outlet that is properly grounded Connect the power cable to an electrical outlet that is near the product and easily accessible To com
105. onvert 6 Understanding the Software Using the Dell All In One Center Using Printing Preferences Using Dell Picture Studio Using the Memory Card Manager Dell Ink Management System Removing and Reinstalling Software I nk Cartridge Maintenance Replacing Ink Cartridges Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles 8 Troubleshooting Setup Problems 1 1 Computer Problems LL aa a Printer Problems ui aw eee i wa WW WA Contents General Problems 2 ee 92 Fax Problems ce st a ala de Gd wR gs Bee we W 92 Paper Problems siasi dhe 93 Network Problems 96 Error Messages and Lights 97 Improving Print Quality 99 9 Contacting Dell Technical Assistance 101 Automated Order Status Service 102 Contacting Dell 102 10 Appendix U S Terms and Conditions of Sale 121 Limited Warranties and Return Policy 124 Limited Warranty for Dell Branded Hardware Products U S Only 124 Total Satisfaction Return Policy U S Only 127 Dell Printer C
106. ook or Redial History options to select phone numbers Each number you select or enter is added to the fax list until you press Start Press Start After you initiate the fax the printer dials the first number establishes a connection sends the fax breaks the connection and moves to the next number in the list This continues until the list has been completed If the printer is unable to make a connection to a fax number the printer moves to the next number in the list The number to which a connection was not established is moved to the end of the list and it is tried again when the rest of the list has been completed 9 Faxing NOTE Fax numbers to which the printer could not establish a connection are retried based on the number of retries specified in the Dialing and Sending menu Receive a Fax Automatically l Make sure your printer is on and an active telephone line is connected to the FAX connector FAX left side connector on the printer 2 Make sure Auto Answer is turned on or is currently within the scheduled on period d On the main screen in Fax mode use the up and down Arrow buttons A to scroll toAuto Answer Using the left and right Arrow buttons gt choose Yes or Scheduled and press Select If you selected Scheduled the Auto Answer Schedule screen appears Using the keypad specify the time you want Auto Answer to be turned on and be turned off Press Select 3 Se
107. or USB key the printer automatically switches to Photo mode K NOTE Do not insert more than one memory card or USB key at a time K NOTE The printer supports FAT32 data format Files stored in NTFS should be converted to FAT32 data format Viewing or Printing Photos l Insert a memory card or USB key The printer automatically switches to Photo Mode 2 Press Select to access the Photo Mode menu 3 From the Photo Mode menu use the up or down Arrow buttons A W to scroll to Browse and Print Photos and then press Select 4 Press the left or right Arrow buttons gt to scroll through the photos on the media card or in the digital camera 5 Press Select to select a photo for printing Press the up or down Arrow buttons A W to specify the number of copies 6 Press Start to print K NOTE Only photos in JPG format can be printed directly from the memory card or USB key If you want to print photos stored on the memory card or USB key in a different file format the photos must be transferred to your computer before printing Saving Photos to Your Computer From the Photo Mode menu on the display use the up or down Arrow buttons A to scroll toSave Photos to Computer and then press Select All photos on the memory card or USB key are transferred to your computer and are opened in the Memory Card Manager Printing 33 www dell com support dell com Viewing a Slide Show You can view all the pho
108. orea Seoul Technical Support toll free 080 200 3800 International Access Code 001 Sales toll free 080 200 3600 Country Code 82 Customer Service Penang Malaysia 604 633 4949 City Code 2 Fax 2194 6202 Switchboard 2194 6000 Technical Support Electronics and Accessories toll free 050 200 3801 Contacting Dell 111 www dell com support dell com Country City International Access Code Country Code City Code Latin America Luxembourg International Access Code 00 Country Code 352 Macao Country Code 853 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 112 Contacting Dell Department Name or Service Area Website and E Mail Address Customer Technical Support Austin Texas USA Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_ be dell com Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switchboard Brussels Belgium Technical Support Customer Service Xiamen China Transaction Sales Xiamen China Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Acces
109. otos with a photo ink cartridge e Use paper that is a heavier weight bright white or coated Use Dell Premium Photo Paper if you are printing photos K NOTE Dell Premium Photo Paper may not be available in all areas e Select a higher print quality To select a higher print quality 1 With your document open click File Print The Print dialog box opens 2 Click Preferences Properties or Options depending on your program or operating system The Printing Preferences dialog box opens 3 On the Print Setup tab select a higher quality setting 4 Print your document again If the print quality does not improve try aligning or cleaning the ink cartridges For more information on aligning see Aligning Ink Cartridges on page 87 For more information on cleaning ink cartridges see Cleaning the Ink Cartridge Nozzles on page 88 For additional solutions go to support dell com Troubleshooting 99 www dell com support dell com 100 Troubleshooting Contacting Dell Technical Assistance If you need help with a technical problem Dell is ready to assist you 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures When calling Dell use your Express Service Code to help expedite the routing of your call to the proper support personnel The Express Service Code 1s located under the printer unit NOTE Dell s Express Servi
110. out Your Printer 19 www dell com support dell com 20 Operator Panel Menus From the main menu menu you can navigate to the Copy Photo Fax Scan Setup or Maintenance modes available on your printer You can also view photos send a fax or perform quick copy or quick scan directly from the main menu For more information about the operator panel menus please see your User s Guide Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types e Plain e Transparency e Glossy photo If you load one of these paper types the printer detects the paper type and automatically adjusts the Quality Speed settings Quality Speed settings Paper type Black and Color Cartridges Installed Photo and Color Cartridges Installed Plain Normal Photo Transparency Normal Photo Glossy photo Photo Photo K NOTE Your printer cannot detect the paper size To choose paper size 1 With your document open click File Print 2 From the Print dialog box click Preferences or Properties depending on your program or operating system The Printing Preferences dialog box opens 3 On the Print Setup tab select the paper size 4 Click OK About Your Printer Unless you turn off the automatic paper type sensor it always remains on lo turn off the automatic paper type sensor for a specific print job 1 2 3 4 5 With your document open c
111. paper support before inserting banner paper e You place a stack of banner paper 20 sheets or less in front of the printer and feed in the first sheet You load the leading edge of the banner paper into the printer against the right side of the paper support You squeeze and slide the paper guide to the left edge of the banner paper You use banner paper designed for inkjet printers NOTE You must select A4 Banner or Letter Banner paper size in Print Properties Failure to do so will cause a paper jam See Paper Problems on page 93 e The print side of the envelopes faces down The envelopes are centered in the paper support The paper guides rest against the right and left edges of the envelopes The paper guide rests against the bottom edge of the paper You print the envelopes with Landscape orientation You select the correct envelope size Select the next biggest size if the exact envelope size is not listed and set the left and nght margins so that your envelope text will be correctly positioned on the envelope The print side of the cards faces down The cards are centered in the paper support The paper guides rest against the right and left edges of the cards The paper guide rests against the bottom edge of the paper You select Normal or Photo print quality Load up to 75 sheets of photo coated or glossy paper 25 iron on transfers 75 transparencies 35 sheets of labels 100 sh
112. photo color To customize your photo click See More Copy Settings When you finish customizing your settings click Copy Now Collating Copies Using the Operator Panel When you are using your printer without a computer you can print collated copies 1 Load paper in the paper support For help see Load Plain Paper Into the Paper Support on page 22 Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass From the main menu use the up and down Arrow buttons A to scroll to Copy and press Select Use the up and down Arrow buttons A to scroll to Collate and press Select O Choose Yes and press Select Press Start Gopying 41 www dell com support dell com Changing Copy Settings 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens 2 Select a copy quantity and color setting 3 Click See More Copy Settings to Choose a copy quality Select the blank paper size Select the original document size Lighten or darken your document Reduce or enlarge your document 4 Click the Advanced button to change options such as paper size and quality 5 To make any changes click the following tabs Click this tab Print Scan Image Enhancements Image Patterns To Select th
113. pletely turn off the product the power cable must be removed from the power source Refer service or repairs other than those described in the user documentation to a professional service person Do not use the fax feature during an electrical storm Do not set up this product or make any electrical or cabling connections such as the power cable or telephone during an electrical storm This product is designed to meet safety standards with the use of specific Dell authorized components The safety features of some parts may not always be obvious Dell disclaims liability associated with the use of non Dell authorized components See Troubleshooting on page 89 for instructions on the proper way to clear paper jams CAUTION SAFETY INSTRUCTIONS 11 www dell com support dell com 12 CAUTION SAFETY INSTRUCTIONS About Your Printer You can use the Dell Photo AIO Printer 964 to do a variety of things A few important things to note e If your printer is connected to a computer you can use either the printer operator panel or the printer software to produce quality documents quickly e You do need to connect your printer to a computer to print scan or use the Save Photos to my Computer function e You do not need to connect your printer to a computer to make photocopies send faxes or print from memory cards or a PictBridge enabled camera K NOTE The printer whether it is connected to a computer or not must be conne
114. puter modem Click Start Programs or All Programs Accessories Communications Fax Click Fax Console or Fax Service Management If you selected the Enable Receive check box when configuring Fax Console you are now ready to receive a fax NOTE Selecting the Enable Receive check box allows you to receive faxes but may cause the computer modem to answer all phone calls in which case you may not receive voice mail View Sent and Received Faxes Using Fax Console or Fax Service Management Ea 1 2 NOTE Only faxes sent and received by Fax Console can be seen by Fax Console Click Start Programs or All Programs Accessories Communications Fax Click Fax Console or Fax Service Management View received faxes in the Inbox view sent faxes in Sent Items View the Status of a Fax Using Fax Console or Fax Service Management 1 2 3 64 Faxing Click Start Programs or All Programs Accessories Communications Fax Click Fax Console or Fax Management Services The following folders appear e Incoming faxes currently being received e Inbox faxes that have been received e Outbox faxes scheduled to be sent e Sent Items faxes successfully sent Click the folder of your choice Click the fax in the right pane for which you want to view the status and then click Preferences or Properties Click the General tab and view the Status line Click Close when you are finished Speed Dial To make
115. r on page 78 Top of printer that holds your document or photo flat while you scan it You can also pick up your original document after it has gone through the ADF here Load original documents in the printer Recommended for scanning copying or faxing multiple page documents To order ink cartridges or paper visit www dell com supplies e Identify your printer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support NOTE The Express Code is not available in all countries About Your Printer 15 www dell com support dell com 12 FAX connector FAx left side connector 13 PHONE jack connector 2 right side connector 14 USB connector 15 Rear access door 16 About Your Printer 15 16 17 Connects your printer to an active telephone line to send and receive faxes NOTE Do not connect additional devices to the FAX connector FAX left side connector and do not connect a DSL digital subscriber line or ISDN integrated services digital network without using a digital line filter to the printer Remove the blue plug to connect additional devices such as a data fax modem telephone or answering machine to your printer NOTE If the phone communication is serial in your country such as Germany Sweden Denmark Austria Belgium Italy France and Switzerland you must remove the blue plug
116. rdering Supplies on page 2 Dell recommends Dell ink cartridges for your printer Dell does not provide warranty coverage tor problems caused by using accessories parts or components not supplied by Dell 1 ur on your printer 2 Lift the printer unit The ink cartridge carrier moves and stops at the loading position unless the printer is busy Ink Cartridge Maintenance 83 www dell com support dell com 84 3 Press down on the ink cartridge lever to raise each ink cartridge lid 5 Store the cartridges in an air tight container one is included with each photo cartridge you purchase or dispose of them Ink Cartridge Maintenance 6 If you are installing new ink cartridges remove the sticker and transparent tape from the back and bottom of each ink cartridge K NOTE The illustration below shows a black cartridge and a color cartridge use for normal printing For photo printing use a photo cartridge sold separately and a color cartridge NN 7 Insert the new ink cartridges Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier 4 4 Ink Cartridge Maintenance 85 www dell com support dell com 86 8 Snap each lid closed 9 Close the printer unit An alignment page automatically prints Ink Cartridge Maintenance Aligning Ink Cartridges Your printer autom
117. ridge is missing The Color ink cartridge is missing The wrong ink cartridge is installed in the left cartridge carrier Solution Replace the ink cartridge For more information see Replacing Ink Cartridges on page 83 Clear the paper jam and then press Select on the operator panel For more information see Check for a paper jam on page 94 Clear the paper jam and then press Select on the operator panel For more information see Check for a paper jam on page 94 Follow the instructions on the display to clear the message and then print your document Install a Black or Photo ink cartridge For more information see Replacing Ink Cartridges on page 83 Install a Color ink cartridge For more information see Replacing Ink Cartridges on page 83 Remove the cartridge and install the correct Black or Photo cartridge for your printer For more information see Replacing Ink Cartridges on page 83 Troubleshooting 97 www dell com support dell com 98 Error Message Right cartridge incorrect Cartridge error Data error Scan error Paper feed error Device Not Supported Please Disconnect Communications error message Troubleshooting What it indicates The wrong ink cartridge is installed in the right cartridge carrier There is a problem with the ink cartridges or the print heads Data error or incomplete data Scan carrier error
118. send a fax that is not compatible with the receiving fax machine the fax is not sent and an Unsupported Mode error is displayed Auto Fax Convert is on by default To turn off Auto Fax Convert 1 From the main menu use the up and down Arrow buttons A W to scroll to Fax and press Select O 2 Use the up and down Arrow buttons A to scroll to Fax Setup and press Select O The Fax Setup menu opens 3 Use the up and down Arrow buttons A W to scroll to Dialing and Sending and press Select The Dialing and Sending menu opens 4 Use the up and down Arrow buttons A W to scroll to Auto Fax Conversion 5 Use the left and right Arrow buttons gt tochoose Off 6 Press Select Faxing Understanding the Software The printer software includes Dell All In One Center Allows you to perform various scan copy fax and print operations with newly scanned and previously saved documents and images e Printing Preferences Allows you to adjust printer settings e Dell Picture Studio Allows you to manage edit display print and convert photos and other types of images e Memory Card Manager Allows you to display manage edit print and save photos to your computer e Dell Ink Management System Warns you when your printer is running low on ink Using the Dell All In One Center NIK de hee ee Oe Pi A LO eee ad Scanner tamod Peter Hite Logan litiga i pe and Fax
119. sfer them to another user except as permitted by this agreement Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety 90 days from the date you receive them This warranty is limited to you and is not transferable Any implied warranties are limited to ninety 90 days from the date you receive the Software Some jurisdictions do not allow limits on the duration of an implied warranty so this limitation may not apply to you The entire liability of Dell and its Appendix www dell com support dell com 130 suppliers and your exclusive remedy shall be a return of the price paid for the Software or b replacement of any disk not meeting this warranty that 1s sent with a return authorization number to Dell at your cost and risk This limited warranty is void if any disk damage has resulted from accident abuse misapplication or service or modification by someone other than Dell Any replacement disk is warranted for the remaining original warranty period or thirty 30 days whichever is longer Dell does NOT warrant that the functions of the Software will meet your requirements or that operation of the Software will be uninterrupted or error free You assume responsibility for selecting the Software to achieve your intended results and for the use and results obtained from the Software DELL ON BEHALF OF ITSELF AND ITS SUPPLIERS DISCLAIMS ALL OTHER
120. sheets of paper Select whether you want to forward a fax or print it and then forward it Manage blocked faxes Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try Select the phone line format you want to use Pulse Touch tone Behind a PBX Enter a dialing prefix Choose how manually if fax tones are detected or after a certain amount of rings you want to answer incoming calls Choose a distinctive ring if your phone line has distinctive ring service activated Add to create or edit the speed dial or group speed dial lists Faxing 61 www dell com support dell com Faxing Through the Computer Modem If an active telephone line is connected to the LINE connector E on your computer modem use Fax Console Windows XP Only or Fax Service Management Windows 2000 Only to send and receive faxes Use Fax Console or Fax Service Management to print and receive files as faxes or Use the Dell All In One Center to first scan a document to a file and then use Fax Console or Fax Service Management to print the file to fax Install Fax Console Windows XP Only 1 2 3 4 5 6 7 Click Start gt Control Panel Click Add or Remove Programs Click Add Remove Windows Components Click to select Fax Services Click Next If prompted insert the Microsoft Windows XP CD and then click OK Close the Welcome t
121. slip or invoice How to Return To return products e mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return You must obtain a Credit Return Authorization Number in order to return the product See Contacting Dell or Getting Help in your customer documentation or go to www dell com us en gen contact htm to find the appropriate contact information for obtaining customer assistance Appendix 127 www dell com support dell com 128 You must ship the products to Dell within five 5 days of the date that Dell issues the Credit Return Authorization Number You must also return the products to Dell in their original packaging in as new condition along with any media documentation and all other items that were included in the original shipment prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remove any confidential proprietary or personal information and removable media such as floppy disks CDs or PC Cards We are not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media Dell Printer Consumables Limited Warranties The following section describ
122. sories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Sales Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 3420808075 toll free 080016884 02 481 91 00 02 48191 19 02 481 92 99 02 481 91 00 toll free 0800 105 34 160 910 29 693 115 toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 68 1386 04 633 4949 toll free 1 800 88 0553 Country City International Access Code Country Code City Code Mexico International Access Code 00 Country Code 52 Montserrat Netherlands Antilles Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 New Zealand International Access Code 00 Country Code 64 Nicaragua Department Name or Service Area Website and E Mail Address Customer Technical Support Sales Customer Service Main General Support General Support Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for s
123. t side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable You choose a media that absorbs ink well You allow the preprinted media to dry thoroughly before use in the ADF You do not use media printed with metallic ink particles in the ADE You avoid embossed designs The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within these dimensions Width e 210 0 mm 215 9 mm e 6 27 in 8 5 in Length e 279 4 mm 355 6 mm e 11 0 in 14 0 in Printing Printing a Document 1 2 Turn on your computer and printer and make sure they are connected Load paper with the print side facing down For more information see Loading Paper on page 22 With your document open click File Print Customize your print settings a Click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens b On the Print Setup tab select the print quality speed paper size black and white or color printing borderless printing orientation and number of copies c On the Advanced tab you can specify a 2 sided printing option a specialized layout option or if you want to use Automatic Image Sharpening d After making the changes in Printing Preferences click OK at the bottom of the screen to return to the Print dialog box Click OK or Print
124. t the number of rings the printer should allow before answering the incoming fax From the main menu choose Fax as the mode and press Select O Use the up and down Arrow buttons A W to scroll down to Fax Setup and press Select The Fax Setup menu opens Use the up and down Arrow buttons A to scroll down to Ringing and Answering and press Select O The Ringing and Answering menu opens Use the up and down Arrow buttons A to scroll down to Pick Up On and select the number of rings you want to allow before the fax machine picks up the phone Press Select When the number of set rings is detected the printer automatically receives the fax Faxing 57 www dell com support dell com Receive a Fax Manually 1 Make sure your printer is on and an active telephone line is connected to the FAX connector FAX left side connector on the printer 2 Make sure the Auto Answer feature has been turned off a On the main screen in Fax mode use the up and down Arrow buttons A to scroll toAuto Answer b Using the left and right Arrow buttons gt choose No or Scheduled and press Select c Ifyou selected Scheduled the Auto Answer Schedule screen appears Using the keypad specify the time you want Auto Answer to be turned on and be turned off d Press Select O 3 When the printer rings pick up the telephone and listen for the fax calling tone 4 Press DELL 3355 on the printer operator pa
125. tively the Software This agreement is not for the sale of Software or any other intellectual property All title and intellectual property rights in and to Software 1s owned by the manufacturer or owner of the Software All rights not expressly granted under this agreement are reserved by the manufacturer or owner of the Software By opening or breaking the seal on the Software packet s installing or downloading the Software or using the Software that has been preloaded or 1s embedded in your product you agree to be bound by the terms of this agreement If you do not agree to these terms promptly return all Software items disks written materials and packaging and delete any preloaded or embedded Software You may use one copy of the Software on only one product at a time If you have multiple licenses for the Software you may use as many copies at any time as you have licenses Use means loading the Software in temporary memory or permanent storage on the product Installation on a network server solely for distribution to other products is not use if but only if you have a separate license for each product to which the Software is distributed You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have If the number of users of Software installed on a network server will exceed the number of licenses you must purchase additional licenses until the number
126. to display manage edit print and save photos from vour memory card to your computer 78 Understanding the Software To launch MCM l Insert a memory card into the memory card slot or a USB key into the PictBridge port on the front of the printer After the card is read the printer automatically switches to Photo mode 2 Use the up or down Arrow buttons A to scroll to Save Photos to Computer and then press Select O You can also launch MCM from your computer by clicking Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 gt Activate Memory Card Manager For more information on using MCM see Printing Photos From a Memory Card on page 32 Dell Ink Management System Each time you print a job a printing progress screen appears which shows the progress of the print job as well as the amount of ink remaining and the approximate number of pages remaining in the cartridge The page counter is hidden during the first 50 pages of cartridge use until printing habits are learned and a more accurate count can be given The number of pages remaining changes as a result of the type of print jobs the printer completes When your ink cartridge levels are low a Low Ink Warning appears on your screen when you try to print This warning is displayed every time you print until you install a new ink cartridge For more information on replacing ink cartridges see Replacing Ink Cartridges on page 83 When one
127. tos stored on a memory card or USB key through a slide show 1 Insert a memory card or USB key The printer automatically switches to Photo Mode Press Select CO to access the Photo Mode menu From the Photo Mode menu use the up or down Arrow buttons A to scroll to View Slide Show and then press Select O The Slideshow menu opens Specify the speed of the slide show and press Select The printer displays each photo on the media card or digital camera Printing All Photos on Media Card or USB Key You can also print all photos on a media card without having to toggle through them 1 34 Printing Insert a memory card or USB key The printer automatically switches to Photo Mode Press Select to access the Photo Mode menu From the Photo Mode menu use the up or down Arrow buttons A to scroll to Print all photos and then press Select O The Print All Photos menu opens Specify the number of photos you want to print on each page and press Select O Press Start NOTE Only photos stored in the JPG format can be printed directly from the memory card If you want to print photos stored on the memory card in a different file format the photos must be transferred to your computer before printing Printing Collated Copies of Your Document When your printer is attached to your computer you can print black and white or color collated copies To print collated copies 1 2 3 R IN Make sure you h
128. u always plug the USB cable back into the same USB connector that was originally used for the Dell printer Also do not install the Dell printer drivers multiple times from your printer CD General Problems Fax Problems When you have trouble sending or receiving faxes try these things to fix the problem MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB CABLE IS PROPERLY CONNECTED MAKE SURE AN ACTIVE TELEPHONE LINE IS CONNECTED TO THE FAX CONNECTOR FAX LEFT SIDE CONNECTOR ON THE BACK OF YOUR PRINTER MAKE SURE THE FAX NUMBER COUNTRY CODE AND DATE TIME ARE SET CORRECTLY MAKE SURE THAT IF YOU ARE USING A DSL or ISDN LINE YOU ARE USING A DIGITAL LINE FILTER ON THE TELEPHONE LINE CONNECTING YOUR WALL JACK TO THE WALL MAKE SURE THE TELEPHONE LINE IS NOT IN USE BY ANOTHER DEVICE SUCH AS A DIAL UP MODEM INTERNET SERVICE IF IT IS WAIT UNTIL THE OTHER DEVICE IS FINISHED BEFORE SENDING YOUR FAX Troubleshooting MAKE SURE THE ORIGINAL DOCUMENT IS LOADED CORRECTLY FACE DOWN IN THE BACK LEFT CORNER OF THE SCANNER GLASS OR TEXT SIDE UP ON THE ADF AND THE PAPER IS LOADED CORRECTLY FOR HELP SEE LOAD PLAIN PAPER INTO THE PAPER SUPPORT ON PAGE 22 MAKE SURE THE PRINTER DOESN T HAVE A PAPER JAM IF IT DOES SEE CHECK FORA PAPER JAM ON PAGE 94 MAKE SURE THE MEMORY IS NOT FULL DIAL THE RECEIVING NUMBER FIRST AND THEN SCAN YOUR ORIGINAL DOCUMENT ONE PAGE AT A TIME MAKE SURE THE POWER SUPPLY
129. ustomer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website support euro dell com E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax General Support General Support General Support General Support Area Codes Local Numbers and Toll Free Numbers 671 16882 671 17575 231 62298 671 16800 671 16865 001 800 507 0962 0800 50 669 57 95 700 OSI 37 95 999 57 95 606 57 95 998 27 95 999 707200149 800 300 413 800 300 410 800 300 411 800 300 412 or 21 422 07 10 21 42401 12 1 800 805 7545 toll free 1 877 441 4731 1 800 882 1521 toll free 1 877 270 4609 Country City International Access Code Country Code City Code Singapore Singapore International Access Code 005 Country Code 65 Slovakia Prague International Access Code 00 Country Code 421 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asian and Pacific Countries Department Name or Service Area Website and E Mail Address Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Sales Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax

Dell 964 All in One Printer User Manual

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