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Compaq 1274 Laptop User Manual

1. RAM failure 1 Replace the memory modules 2 Replace the system board Memory test data error 1 Replace the memory modules 2 Replace the system board XXO000YZZ RAM failure Replace the system board file CV SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 power1 html 1 of 2 6 27 2004 2 46 18 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 XX000YZZ 201 Memory Error Probable Cause Recommended Action 301 Keyboard Error Probable Cause Recommended Action Keyboard failure 1 Ensure the keys are not depressed during POST 2 Reconnect the keyboard with the computer off 3 Replace the keyboard 304 Keyboard or System Unit Error Probable Cause Recommended Action Keyboard or system board error 1 Replace the keyboard 2 Replace the TouchPad or mouse 3 Replace the system board 601 Diskette Controller Error Probable Cause Recommended Action 1 Run Computer Checkup TEST Mismatch in drive type or failure in the diskette controller 2 Check and or replace cables 3 Replace the system board 605 Diskette Drive Error Probable Cause Recommended Action Mismatch in drive type Run Computer Setup po 1780 Primary Hard Drive 0 Failure ss sS Probable Cause Recommended Action Disk 0 failed to respond 1 Run Computer Checkup TEST 2 Replace the hard drive
2. To remove Se ce the display Electrostatic panel Discharg assembly M complete the Service following Considerations steps Cables and_ Connectors p Prepare t Preparing the e Sierra computer for Computer for z disassembly Disassembly Battery Pack gt Remove Palmrest the palmrest Cover with cover with Touch Pad touch pad Keyboard F ar 3 Remove Heatspreader the keyboard Processor Hard Drive 4 Remove DVD or the CD Drive heatspreader Charger Board T cnarger boara the modem file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 59 html 1 of 2 6 27 2004 2 46 39 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement 6 Disconnect the backlight cable attached to the display panel assembly from the connector on the system board Next Step file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 59 html 2 of 2 6 27 2004 2 46 39 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description T
3. Center Hole Diameter ezm Disc Diameter gt o Cm BM Disc Thickness S mm Track Pitch S Bom Access Time typical including setting ho ms Audio Output Level Line out 0 27 Vrms Headphone none Cache Buffer 128 KB Data Transfer Rate 3600 KB s typical including setting 150 KB s 16 66 MB sec Startup Time lt 8 sec Stop time lt 4 sec DVD Drive DvD Drive DVD ROM CD ROM CD XA CD I Photo CD Multisession Audio CD R CD RW Center Hole Diameter l6 15mm Access Time lt 100 ms CD typical including setting lt 150 ms DVD Disc Thickness 4 7 3 15 12cm 8cm Applicable Disk file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 8 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Track Pitch 0 74um DVD Laser Beam Divergence 05 1 2cm Audio Output Level Line out 1 0 volts RMS Headphone 0 0 6 volts RMS Cache Buffer 512 KB s CD Data Transfer Rate 12 000 3 000 KB s CD typical including setting 2705 KB s DVD Startup Time I lt 5 sec Stop time lt 3 sec Battery Pack Battery Pack Lithium lon Li ion US Metric Dimensions Voltage Amp hour capacity Watt hour capacity Environmental Requirements Operating Temperature Non operating Temperature 32 F to 113
4. Pixel Resolution Pitch Format Configuration Backlight Edge Light Character Display 80 x 25 80 x 50 Total Power Consumption 5 4 W max file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 5 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Information not available 13 3 Diagonal TFT Display with LVDS ee Diagonal Size P p Mounting Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 14 1 Diagonal TFT Display with LVDS Dimensions 8 43 21 42 cm 11 2 28 56 cm Diagonal Size aar B58 Mounting a ienaa Number of Colors 0 AKR Contrast Ratio 0 Typical 1501 Brightness L Over 120 edm 3 0 Pixel Resolution Pitch Format Configuration Backlight Edge Light Character Display 80 x 25 Total Power Consumption 6 6 W max Memory Expansion Memory Expansion for 350 MHz Processor System Memory Expansion Board Memory Total Memory SS file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 6 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 32 MB 128 MB 160 MB Memory Expansion for 380 MHz Proce
5. Hard drive format error 1 Run Computer Checkup TEST 2 Replace the hard drive 1782 Hard Drive Controller Probable Cause Recommended Action Hard drive controller failure 1 Run Computer Setup 2 Replace the hard drive privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 power1 html 2 of 2 6 27 2004 2 46 18 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Compag Diagnostics Compaq Diagnostics is installed on the hard drive of the computer Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices If you run Compaq Diagnostics from a diskette ensure that it is version 10 11 or later The Diagnostics menu includes the following utilities a Computer Checkup TEST a View System Information INSPECT Prepare Computer for a Compaq Service Call RemotePaq If you have a problem you cannot solve run the Diagnostics utilities before you call for support Run Computer Checkup and select to save the devi
6. System DMA System DMA Hardware DMA System Function gt gt Oo _ ES1869 Plug and Play AudioDrive T ES1869 Plug and Play AudioDrive 200 Standard Floppy Disk Controller Bo free M0 Direct memory access controller B SOS free l6 free free System I O Address System I O Address 1 O Address Hex System Function Shipping Configuration x0000 x000F Direct memory access controller x0020 x0021 Programmable interrupt controller file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 3 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 x0022 x0024 Motherboard resources o x0040 x0043 5ystemtimer x0060 x0060 Standard 101 102 Key or Microsoft Natural Keyboard o x0061 x0061 System speaker x0064 x0064 Standard 101 102 Key or Microsoft Natural Keyboard x0070 x0071 System CMOS real time clock o x00880 x0080 o e Motherboard resources x0081 x008F Dire amp memory access controller x92 x0092 sid Motherboard resources x00A0 xOOAN sid Programmable interrupt controller o x0OCO x00DF Dire memory access controller xOOEC x00OEF Motherboard resources XOOFO x00OFF Numericdata processor o xX0170 x0177 Opti Viper Max Dual PCI IDE Con
7. United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Rear Connectors Models and Features 1 AC Adapt Controls and see Lights 7 Lignts Universal Front Bezel peal Bus Lights Security ot Front Bezel 4 Serial Buttons Port Left Side Seen Components p 6 External Right Side Monitor Port 7 Parallel Printer Port 8 Keyboard Mouse Port R O O oO 3 file CI SER VICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 connec html 1 of 2 6 27 2004 2 46 10 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 connec html 2 of 2 6 27 2004 2 46 10 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Power Management for Windows 98 The following power
8. United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Cables and Connectors Most cables used throughout the unit are ribbon cables Cables must be handled with extreme care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Cables Use the following precautions when handling cables to avoid damage to the cable or computer Always handle cables by their connectors Avoid bending twisting or pulling on the cables Apply minimum required force when seating or unseating the cables from their connectors Place the cables in such a manner that they cannot be caught or snagged by parts being removed or replaced e Handle flex cables with extreme care they can tear easily CAUTION When servicing these computers ensure that cables are placed in their proper LN location during the reassembly process Improper cable placement can cause severe damage to the unit Select the de
9. m pen pattern test failed 4 Check port and IRQ configuration 5 Replace the system board and retest Diskette Drive Test Diskette ID drive types test 1 Replace the diskette media and retest 600 xx railed 2 Check and or replace the diskette 601 xx Diskette format failed power and signal cables and retest 602 xx Diskette read test failed 3 Replace the diskette drive and retest 603 xx Diskette write read compare test failed 4 Replace the system board and retest 604 xx Diskette random read test failed 605 xx Diskette ID media failed 606 xx Diskette speed test failed 609 xx Diskette reset controller test failed 610 xx Diskette change line test failed 697 xx Diskette type error 98 Diskette drive speed not within limits Diskette drive media ID error 699 xx 2 Run the Configuration and Diagnostics Utilities 1 Replace media Serial Test Error Codes 1101 xx Serial port test failed 1 Check port configuration 2 Replace the system board and retest Hard Drive Test Error Codes 1701 xx Hard drive format test failed 1 Run the Configuration and 1702 xXx Hard drive read test failed Diagnostics Utilities and verify drive type file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html 3 of 7 6 27 2004 2 46 20 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 Hard drive write read compare test 2 Veri
10. with an Right Side innovative Components integrated Bottom of design Unit outstanding audio and Rear video Connectors advanced Power selon ma RF features Management and for Windows attractive 98 styling This full function file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 product html 1 of 2 6 27 2004 2 45 58 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 AMD K6 based portable computer allows full desktop functionality privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 product html 2 of 2 6 27 2004 2 45 58 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 United States June 27 2004 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Troubleshooting This section covers troubleshooting information for the Compaq Presario Series Portable Computers The basic steps in Steps troubleshooting include Preliminary 1 Follow the Preliminary Steps Power On Self 2 Run the Power On Self Test POST Test POST 3 Follow the recommended actions described in the FE diagnostic tabl
11. 4 of 7 6 27 2004 2 46 20 AM 1 Disconnect external monitor and test with internal LCD display 2 Replace the display assembly and retest 3 Replace the system board and retest Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 512 xx Video gray scale test failed 514 xx Video white screen test failed 516 xx Video noise pattern test failed 2402 xx Video memory test failed 2403 xx Video attribute test failed 2404 xx Video character set test failed character cell test failed 408 ee ee 409 x ie eal 2410 xx Video 640 x 200 mode test failed 2411 xX Video screen memory page test failed 2412 xx Video gray scale test failed ai white screen test failed pe vie noise pattern test failed is fies memory test failed 2419 xx ECG VGC ROM checksum test failed 1 Run the Configuration and Diagnostics Utilities 2 Disconnect external monitor and test iis AE 200 graphics with internal LCD display 3 Replace the display assembly and 2422 XX ECG VGC 640 x 350 16 color set retest test failed 4 Replace the system board and retest 2423 xX ECG VGC 640 x 350 64 color set test failed 2424 xx ECG VGC monochrome text mode test failed 2425 xx ECG VGC monochrome graphics mode test failed ia pas x 480 graphics test failure file CI SER VICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html 5 of 7 6 27 2004 2 46 20 AM The following s
12. amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations p System Unit Boards Spare Description Part Number l rama la a 1 Keyboard oo ssembly 2 Palmrest Mass Storage Devices 118167 Miscellaneous 001 Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts 387540 001 Lii _ Assembly w oo Cables 5 Base 400441 Enclosure 001 6 Battery T file CI SERVICE 20MANUALS COMPAQ 20_ 20check 201270 201670 20and 201675 images system html 1 of 2 6 27 2004 2 46 24 AM Documentation and Software i Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20check 201270 201670 20and 201675 images system html 2 of 2 6 27 2004 2 46 24 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 United States June 27 2004 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp R
13. Display Assembly Mass Storage Devices This section provides an breakdown and identifies the spare parts ordering number associated with each item s for the Compaq Presario Series Portable Computers w fe g9 a v gt wn v e 3 z Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts Lii Documentation and Software i file CI SERVICE 20MANUALS COMPAQ 20_ 20check ESARIO 201270 201670 20and 201675 illust html 1 of 2 6 27 2004 2 45 59 AM file Cl SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 illust html privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20check ESARIO 201270 201670 20and 201675 illust html 2 of 2 6 27 2004 2 45 59 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removal and Replacement Procedures This section explains the removal and replacement procedures for the computer Serial Number Location Disassembly Sequence 1 Electrostatic Discharge Service Considera
14. F 4 F to 140 F 0 to 45 C 20 to 60 C Modem Compliance ITU v 90 6 standard Full ITU T V 34 compliance Full compliance with V 21 V 22 V 22bis V 23 V 32 V 32bis Bell 103 Bell 212A Data Compression V 42bis MNP 5 file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 9 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Fax Modulation V 17 V 21 Group III Compatible V 29 V 27Ter Command Set Hayes AT Class 1 Fax Cable 6 Ft RJ 11 telephone cable Top of Page privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 10 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Connector Pin Assignments This appendix provides connector pin assignment tables for Compaq Presario Series Portable Computers For more information on connectors refer to the section on Rear Connectors NOTE The signals in all tables of this appendix
15. If it still doesn t recover press the Power Button and hold it for four seconds to shut it down then remove the battery or unplug the AC power for at least 30 seconds Reinsert the battery or reconnect AC power and press the Power Button once to reboot Battery Operating Time Battery operating time is affected by variables such as the following e Power conservation settings e Hardware configuration e Software applications e Installed options e Display brightness e Hard drive usage e Power button e Changes in operating temperature e Type and number of installed PC Cards For more information on increasing battery pack operating time conditioning the battery pack and disposing of a used battery pack refer to the Battery Pack Operations Top of Page privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 power html 4 of 4 6 27 2004 2 46 11 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Preliminary Steps Before running POST complete the following preliminary steps 1 If a power on password
16. a battery pack To condition a battery pack complete the following steps 1 Plug in the AC adapter and allow the battery to charge until the LED light on the display stops blinking Your battery gauge may read 100 percent for a period of time before LED light on the display stops blinking Do not unplug the AC adapter until the arrow disappears 2 Unplug the AC adapter and allow the battery to drain until the computer reaches hibernation and turns itself off Do not plug in the AC adapter during this process or you will need to restart with Step No 1 You may use the computer while the battery is draining 3 Your battery is re conditioned 4 Plug in the AC adapter and begin using the computer The table below shows the approximate battery pack charge times Approximate Battery Charge Time Computer On Line Off Line NiMH Battery Pack 4 0 hours premature termination 2 00 hrs file CV SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 battery html 2 of 3 6 27 2004 2 46 05 AM file CV SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 battery html Li ion Battery Pack 4 5 hours premature termination 2 50 hrs Disposal of a Used Battery Pack In the interest of safeguarding our environment Compaq Computer Corporation recommends that nickel metal hydride NiMH and lithium ion Li ion battery packs be recycled Battery packs should be handled in accord
17. failed 110 xx Programmable timer load data test failed 113 xx Protected mode test failed 114 01 Speaker test failed Replace the system board and retest 1 Check system configuration 2 Verify cable connections to speaker 3 Replace the system board and retest Memory Test Error Codes 200 xx Memory machine ID test failed 1 Flash the system ROM and retest ae Memory system ROM checksum 2 Replace the system board and retest failed 203 xx Write Read test failed 1 Remove the memory module and 204 xx Address test failed retest 2 Install a new memory module and 211 xx Random pattern test failed retest 214 xx Noise test failed 215 xx Random address test failed Keyboard Test Error Codes file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html 2 of 7 6 27 2004 2 46 20 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 300 xx Failed ID Test 1 Check the keyboard connection If disconnected turn off the computer and 301 xx Failed Selftest Interface Test connect the keyboard 02 a Failed Individual Key Test 2 Replace the keyboard and retest 304 xx Failed Keyboard Repeat Test X 4 3 Replace the system board and retest Parallel Printer Test Error Codes m pane failed or not connected 1 Connect the printer 2 Check power to the printer ee alee Port Test 3 Install the loop back connector and retest
18. of 2 6 27 2004 2 46 37 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 and lift out of the chassis Modem To replace the Display Panel battery charger Assembly board reverse the previous Upper CPU Cover procedures Speaker When Assembly replacing Diskette Drive the Fan Assembly battery charger System Board board Dip Switch ensure Settings the pins are Memory aligned Module with the connector on the system board privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 57 html 2 of 2 6 27 2004 2 46 37 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Modem Disassembly a To remove pantence Se the modem Electrostatic complete the Discharae following EE steps Service Considerations 1 Prepare Cables and the Connectors computer for i ly Preparing the disassemb Computer for e 2 Remove Disassembly the palmre
19. upside down or is Open the CD loading tray lay the improperly inserted in the CD drive compact disc in it label side up then close the tray CD is CD Plus or Pregap Track 0 Cannot read these type CDs in 24x type Remove the CD Solving Diskette and Diskette Drive Problems Some common causes and solutions for diskette and diskette drive problems are listed in the following table Solving Diskette and Diskette Drive Problems Problem Probable Cause Solution s Diskette drive cannot write to a Diskette is write protected Disable the diskette s write protect diskette feature or use a diskette that is not write protected Computer is writing to the wrong Check the drive letter in the path drive statement Not enough space is left on the Use another diskette diskette file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 3 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Drive error has occurred Run Computer Checkup from the Compaq Diagnostics diskette Diskette is not formatted Format the diskette At the system prompt enter FORMAT A Diskette drive cannot read a diskette The wrong type of diskette is being Use the type of diskette required by used the drive Diskette has a bad sector Copy files to hard drive or another diskette Reformat bad floppy Drive error ha
20. y a i a lt file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 newpage4 htm 1 of 2 6 27 2004 2 46 28 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 newpage4 htm 2 of 2 6 27 2004 2 46 28 AM Compaq com Compaq Presario Series Maintenance and Service Guide COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Parts Use the scroll down menu for the description and spare part Miscellaneous number of spare parts Not Shown Parts 1 AC 298239 Adapter 001 Miscellaneous Screw Kit Not Shown 330959 001 2 Port 102270 Replicator 001 a privacy and legal statement System Unit Mass Storage Devices Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Documentation and Software pene file Cl SER VICE 20MANUALS COMPAQ 20_ 20checked ESARIO 201270 201670 20and 201675 miscella html6 27 2004 2 46 28 AM Compaq com Compaq Presario Ser
21. 0 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the 4 3 GB or 6 4 GB Hard Drive Disassembly To remove Sequence the hard Electrostatic drive z complete Discharge ie Service following Considerations steps Cables and Connectors o Preparing the computer Computer for for Disassembly disassembly Battery Pack Palmrest 2 Remove Cover with the Touch Pad palmrest_ Kevb d cover with Neyboare touch pad Heatspreader Processor 3 Remove Hard Drive S keyboard DVD or eRiPhve 4 Remove Battery two screws Charger Board from the file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRES ARIO 201270 201670 20and 201675 55 html 1 of 2 6 27 2004 2 46 36 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem Display Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement hard drive mounting bracket and lift out the hard drive with drive mounting bracket attached Next Step file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec
22. 0_ 20chec PRESARIO 201270 201670 20and 201675 514 html 2 of 2 6 27 2004 2 46 44 AM Dip Switch COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations For Models 1670 and 1675 CAUTION Only change settings 1 5 on SW1 Q Settings 6 10 vary by model and should not be changed when replacing the system board Ensure the dip switch voltage settings SW1 Q and SW3 O on the system board are correct for the computer model and processor voltage marked on the processor chip If the system board dip switch voltage settings are not correct damage may occur to the computer and or system board AMD 380 MHz 2 2V bg L213 14 J SVATCH 1 Alegi 4 The black area on the dip switch indicates the position of the switch Return to Removal amp Replacement Procedures privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20checked RESARIO 201270 201670 20and 201675 step161 htm16 27 2004 2 46 44 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice
23. 2 6 27 2004 2 45 51 AM file CVSERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 index htm This MSG will be periodically maintained and updated online as needed For content comments or questions contact the Editor To report a technical problem contact your Regional Support Center or IM Help Center privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec RESARIO 201270 201670 20and 201675 index htm 2 of 2 6 27 2004 2 45 51 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1998 Compaq Computer Corporation All rights reserved Pr
24. 2 6 27 2004 2 46 42 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Processor 8 Remove the Hard Drive screw from the diskette drive DVD or and lift up the CD Drive diskette drive Battery Charger Board 9 Disconnect the diskette drive Modem data cable from Display Panel the system Assembly board Upper CPU Cover To replace the E diskette drive Speaker reverse the Assembly previous Diskette Drive mae Fan Assembly System Board enaure the Dip Switch diskette Settings drive eject P lever is i properly inserted in the chassis slot when replacing the diskette drive privacy and legal statement file CI SERVICE 20MANU ALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 512 html 2 of 2 6 27 2004 2 46 42 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Fan Assembly To remove the fan assembly z complete the PA following x ta steps Electrostatic Discharge 1 Prepare Service the Considerations computer f
25. 4 2 46 06 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file C I SER VICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 contrs html 2 of 2 6 27 2004 2 46 06 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 United States June 27 2004 STORE PRODUCTS SERVICES SUPPORT CONTACT US Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Models and Features 1 Power Light 2 Battery Charge Light i Controls and Lights Front Bezel Lignts lore 3 Power Cord Light Front Bezel eS eae 4 Num Buttons Lock Light Left Side 5 Cap Lock Components Light z z 6 Scroll Right Side Lock Light Components Oooo Bottom of Unit file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 newpage3 htm 1 of 2 6 27 2004 2 46 07 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 newpage3 htm 2 of 2 6 27 2004 2 46 07 AM Copy of New Page 3 United States June 27 2004 STORE PRODUCTS SERVICES SUPPORT CONTACT US Home Pag
26. Cache Hard Drive 24x CD 56 0 Kbps Data Fax with PCI System Memory 32 MB file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 models html 1 of 2 6 27 2004 2 46 05 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 T privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 models html 2 of 2 6 27 2004 2 46 05 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Controls and Lights Models and Features 1 Display 2 Power On Off Button 3 Keyboard pe m in Front Bezel Lights sights 4 Touch Front Bezel i Pad Buttons 5 Touch z Pad Button Left Side Left Components 6 Right Side Headphone Jack Components Bottom of O ee nee gpega pe pee Microphone Unit ri ap pei age gad mp paged apy egy Nee Pad Button Right 9 Integrated file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 contrs html 1 of 2 6 27 200
27. Computers have several Assembly screws of various sizes which are not interchangeable Care Diskette Drive WPL must be taken during reassembly to ensure that the correct screws are used in their correct location During removal please Fan Assembly keep respective screws with their associated sub assembly System Board Dip Switch Settings Memory Module privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 newp1 html 2 of 2 6 27 2004 2 46 31 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Battery Pack Disassembly To remove Sequence the battery Electrostatic pack Discharde complete the ee following Service steps Considerations Cables and 1 Slide the Connectors battery pack z compartment Preparing the d or dawn Computer for and remove Disassembly it from the battery pack Palmrest Cover with Touch Pad Keyboard Heatspreader Processor Next Step Hard Drive DVD or CD Drive Battery Charger Board file C SERVICE 20MANUALS COMPA
28. Conditions under which the problem occurred Any error messages that have occurred Hardware configuration Type of printer connected Hardware software being used Printed result of Computer Checkup TEST Printed copies of CONFIG SYS and AUTOEXEC BAT files if possible Shipping Preparation To ship the computer complete the following steps 1 Back up the critical hard drive files Ensure that backup tapes diskette are not exposed to electrical or magnetic fields while stored in transit 2 Turn off the computer and external devices 3 Disconnect the external devices from their power sources then from the computer m Ensure that there is no diskette in the diskette drive and that there are no aitik PC Cards in the PC slots file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 compaq1 html 1 of 2 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 4 Close the display and all exterior doors of the computer 5 Pack the computer with sufficient packing material to protect it Use the original packing box or similar packaging privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 compaq1 html 2 of 2 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance
29. Hardware Kit Spare Part Number 346853 001 Description Quantity 1 Hard 1 each Drive Mounting Bracket 2 LCD 1 each Guide FPC 3 Spring 4 each Torsion PCMCIA file C SERVICE 20MANUALS COMPAQ 20_ 20checked PRESARIO 201270 201670 20and 201675 newp6 htm16 27 2004 2 46 27 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Plastics Kit System Unit Miscellaneous Plastics Kit Boards Spare Part Number ispi 330949 001 rae Description i ssembly 1 Door Battery Pack Mass Storage Devices 2 Cover Memory Miscellaneous Module Cable Kit 3 Door PCMCIA Miscellaneous Hardware Kit 4 Display Hinge Cover Left 5 Display Hinge Cover Right 6 CD Drive 1 each Guide 7 Rubber Plug A 8 Rubber Plug B 9 Rubber 8 each Foot 10 Latch Right 11 Latch 2 each Left Lii 1 each Miscellaneous Parts Documentation and Software i N P P m E O D D D D D D o S tad tad ted w w w o g Oo ia ia ia ao ia Q 5
30. K The Test Option menu appears Alo zi if the list is incorrect ensure that any new devices are installed properly 9 Select one of the following from the Test Option menu Quick Check Diagnostics Runs a quick general test on each device with a minimal number of prompts If errors occur they display when the testing is complete You cannot print or save the error messages a Automatic Diagnostics Runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or save a log of errors a Prompted Diagnostics Allows maximum control over testing the devices You can choose attended or unattended testing decide to stop on errors or choose to print or save a log of errors 10 Follow the instructions on the screen as the devices are tested When testing is complete the Test Option menu appears 11 Exit the Test Option menu 12 Exit the Diagnostics menu View System Information INSPECT file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 compaq html 2 of 3 6 27 2004 2 46 18 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 The View System Information INSPECT utility provides information about the computer and installed or connected devices You can display print or save the information Follow these steps to run View System Information INSPECT from t
31. OMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 power html 1 of 4 6 27 2004 2 46 11 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Tab Power Schemes Always on System Standby Turn OFF Monitor Always on System Standby Tab ALARMS Low Battery Alarm Critical Battery Alarm Alarm Actions Tab POWER METER Tab ADVANCED Plugged in Never After 15 minutes After 15 minutes Power Management Properties 10 0 X Display Message Notification Text Action No Action Power Management Properties Default Default Display Properties Running on Batteries 15 minutes After 10 minutes After 10 minutes Tab Monitor Laptop Display Maximum resolution according to unit display size Sleep You can select Sleep mode instead of turning off the computer when you have finished using it This allows the computer to wake up faster than turning it completely off and saves power over the active On mode Compaq Presario Series Notebook computers have two levels of sleep Hibernation and Sleep Hibernation by pushing the power button once your computer will perform a save to disk followed by a shut down of the computer into Off mode Sleep is a low power mode also referred to as Standby mode While in Sleep mode your computer will maintain system information and open files Unsaved information will be lost if you turn off your system prior to system
32. PRES ARIO 201270 201670 20and 201675 55 html 2 of 2 6 27 2004 2 46 36 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the DVD or CD Drive Disassembly To remove Sequence the DVD or Electrostatic CD drive Discharge complete the following Service steps Considerations Cables and 1 Prepare Connectors the disassembly Preparing the Computer for Disassembly 2 Remove Battery Pack the palmrest_ Palmrest cover with_ Cover with touch pad Touch Pad b EAA Kevboard 3 Remove sadua the keyboard Heatspreader Processor 4 Remove Hard Drive the pypor heatspreader 5 Remove Battery two screws Charger Board located at file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 56 html 1 of 2 6 27 2004 2 46 37 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem Display Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Mem
33. Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Memory Module Disassembly To remove Sequence the Electrostatic meno Discharge module complete Service the Considerations following Cables and steps Connectors 5 1 Prepare Preparing the the Computer for computer Disassembly for Battery Pack disassembly Palmrest Cover with 2 Close the Touch Pad computer and turn Keyboard the Heatspreader oo upside Processor pan Hard Drive DVD or 3 Remove CD Drive the screw from the Battery memory Charger Board module file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 515 html 1 of 2 6 27 2004 2 46 45 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem door and z slide the Display Panel memory Assembly module Upper CPU door to the Cover right Speaker Assembly Next Step Diskette Drive Fan Assembly System Board Dip Switch Settings privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 515 html 2 of 2 6 27 2004 2 46 45 AM
34. Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Cables Kit System Unit Boards Display Assembly Mass Storage Devices Miscellaneous Hardware Kit Miscellaneous Plastics Kit Miscellaneous Parts Documentation and Software Li i privacy and legal statement Miscellaneous Cable Kit Spare Part Number 330946 001 lL file CI SERVICE 20MANUALS COMPAQ 20_ 20checked PRESARIO 201270 201670 20and 201675 cables htm16 27 2004 2 46 27 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Miscellaneous Hardware Kit System Unit Boards Display Assembly Mass Storage Devices l Miscellaneous Cable Kit Miscellaneous Plastics Kit Li Miscellaneous Parts Documentation and Software privacy and legal statement Miscellaneous
35. Q 20_ 20chec SARIO 201270 201670 20and 201675 newp12 html 1 of 2 6 27 2004 2 46 32 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem Display Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 newp12 html 2 of 2 6 27 2004 2 46 32 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Palmrest Cover with Touch Pad Disassembly The palmrest cover Sequence with touch pad must Electrostatic be removed to gain Diecharae access to any of the Henes E interior components Service of the computer Considerations and it is the first Cables and component that has to be removed to Connectors gain access to the Preparing the interior components Computer for Disassembly It is not Battery Pack necessary to remove the display panel H assembly to Keyboard ac
36. Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario Series Portable Computers Compaq Computer Corporation reserves the right to make changes to the Compaq Presario Series Portable Computers without notice Symbols The following words and symbols mark special messages throughout this guide WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data el ar wid Text set off in this manner presents clarifying information or specific instructions Alezi H Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes file C SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 preface html 1 of 2 6 27 2004 2 45 58 AM Compaq com Compaq Presario Maintenance and Service Guide Model 1670 WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board Improper repairs can create a saf
37. Specifications Pin Assignments Battery Pack Operations Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tool and Software Requirements To service the computer you need the following Compaq screwdriver kit Spare Part No 161946 001 Torx T 9 screwdriver 3 16 inch and 5mm nut drivers for screwlocks and standoffs Small standard screwdriver Small Phillips screwdriver Diagnostics software Screws The screws used in the computer are not interchangeable If an incorrect screw is used during the reassembly process it can damage the unit Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations As each subassembly is removed from the computer it should be placed IMPORTANT away from the work area to prevent damage Return to Removal amp Replacement Procedures file CI SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 service html 1 of 2 6 27 2004 2 46 30 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 service html 2 of 2 6 27 2004 2 46 30 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 COMPAQ
38. Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals Servicemanuals4u file Cl SER VICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 index htm COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Models and Features Controls and Lights Front Bezel Lights Front Bezel Buttons Left Side Components Right Side Components Bottom of pi 5 Rear Connectors Power Management Click here to download this Maintenance and Service for Windows Guide MSG to your hard drive 98 Welcome to the Maintenance amp Service Guide MSG This online guide is designed to serve the needs of those whose job it is to repair Compaq products Many of the components of the hardcopy MSG are contained in this online guide The Notice contains the copyright and trademark information The Preface shows symbol conventions Technician Notes and Serial Number locations on the unit file CI SER VICE 20MANUALS COMPAQ 20_ 20chec RESARIO 201270 201670 20and 201675 index htm 1 of
39. ance with country state province or local regulations CAUTION Never attempt to open or service a battery pack Opening a battery pack not only damages the pack and makes it unusable but also expose potentially harmful battery components Top of Page privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 battery html 3 of 3 6 27 2004 2 46 05 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Models and Features Compaq Presario Series Portable Computer Models Model 1675 Model 1670 Controls and Lights Display 14 1 TFT 13 3 TFT Front Bezel Processor AMD K6 380 Mhz MMX AMD K6 350 Mhz MMX Lights Cache 1 MB 1 MB rare ya rel Front Bezel Hard Drive 6 4 GB Buttons 4 3 GB DVD or CD Drive 2x DVD ii 24x CD LIgnNntsS_ Left Side Modem 56 0 Kbps Data Fax with PCI 56 0 Kbps Data Fax with PCI Sotmpenents System Memory 64 MB 64 MB Right Side Components Bottom of Model 1270 Unit Display 12 1 TFT Rear Processor AMD K6 350 Mhz MMX Connectors
40. aneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit nn Miscellaneous Parts Documentation and Software privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20checked RESARIO 201270 201670 20and 201675 display html6 27 2004 2 46 25 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Mass Storage Devices System Unit Boards Display Assembly Use the scroll down menu for the description and spare part number 1 4 3 GB Hard Drive 123927 001 Models 1270 and 1670 a Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit M Miscellaneous v g pi Z Documentation and Software privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20checked S PRESARIO 201270 201670 20and 201675 mass html16 27 2004 2 46 26 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide
41. are considered active high unless otherwise indicated by an asterisk Parallel Connector Bee MOOe ee eo BeSeHene ea Pin Signal Sin Sigma j1 Stroo ft JAcknowledg 2 DataBito gt Aa Busy B Daast i 12 Parot gt 4 DaaBt2 SB Select 5 DataBit3 ji Auto Linefeed 6 aast 15 Emr 7 DataBit5 Initialize Printe 8 Data Bit 6 17 Select In file C I SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 connec1 html 1 of 4 6 27 2004 2 46 04 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 9 Data Bit 7 18 25 Signal Ground Active low Serial Connector Connector Pin Signal OG 2 Ge DIDIDIO Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send Ring Indicator Keyboard Mouse Connector Pin Signal C ooo GIG file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 connec1 html 2 of 4 6 27 2004 2 46 04 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 External VGA Monitor Connector Pin Signal oce ae Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Not connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync DDC2B Clock Universal Serial Bus Connector Pin Signal
42. cators Sleep Manual keys Press any key Flashing green combination Fn F4 Time Out Default 15 minutes If on Battery power system will not go to Sleep if on AC power Power LED Hibernate Manual Press Press Power Power Button once Button once Time Out Default If low battery or after 1 hour of sleep system will not Hibernate if on AC power Off Perform normal Press Power Windows shutdown via the start button or press and hold down the power button for 4 seconds Button once Servicing Your Computer Full Off Mode No Power LED blank screen No Power LED blank screen If you need to install or replace components in your system you must turn the computer off completely Follow the instructions above for properly putting the computer into Off mode unplug from the outlet and remove the battery see battery section for instruction on removing battery file CV SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 power html 3 of 4 6 27 2004 2 46 11 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Rebooting After a Lockup Occasionally you may encounter a frozen keyboard or a locked screen To reboot your computer as if from a cold start press and hold down the Power Button for at least four seconds which will cause a manual shutdown Then restart it with a single press of the Power Button
43. ce list to a file and to print or to save the log of errors Run the View System Information INSPECT utility and select to print or to save that information Have the files or the printed information available when you call for support Computer Checkup TEST Computer Checkup TEST determines whether the various computer components and devices are recognized by the system and are functioning properly You can display print or save the information generated by Computer Checkup Follow these steps to run Computer Checkup 1 Plug the computer into an external power source A low battery condition could file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 compaq html 1 of 3 6 27 2004 2 46 18 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 interrupt the program 2 Turn on the external devices that you want to test Connect the printer if you want to print a log of error messages 3 Insert the Compaq Diagnostics diskette in drive A 4 Turn on or restart the computer The computer starts from drive A and the Diagnostics Welcome screen appears 5 Press Enter to continue The Diagnostics menu appears 6 Select Computer Checkup from the Diagnostics menu A Test Option menu appears 7 Select View the Device List from the Test Option menu A list of the installed Compaq devices appears 8 If the list of installed devices is correct select O
44. cess the Heatspreader interior Processor components of the Hard Drive computer DVD or CD Drive To remove the Battery palmrest cover with touch pad complete Charger board i Charger Board the following steps Modem Display Panel 1 Prepare the Assembly computer for disassembly file CVSERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 51 html 1 of 2 6 27 2004 2 46 33 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement 2 Close the computer and turn the computer upside down 3 Remove four screws from the bottom of the computer Next Step file C SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 51 html 2 of 2 6 27 2004 2 46 33 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Keyboard Disassembly To remove S
45. ct all power sources before removing the keyboard cover or the display bezel Before Replacing Parts Verify that cables are connected properly to the suspected defective parts Run Computer Setup after connecting external devices Verify that all required device drivers are installed Verify that all required changes have been made to the CONFIG SYS file Verify that all required changes have been made to the AUTOEXEC BAT file Verify that all printer drivers have been installed for each application privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20checked S PRES ARIO 201270 201670 20and 201675 tswo htm16 27 2004 2 46 21 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Solving Minor Problems Some minor problems and possible solutions are outlined in the following tables If the problem appears related to a software application check the documentation provided with the software Solving Audio Problems Some common audio problems and solutions are listed in the following table Solving Audio Problems Problem Probable Cau
46. d The light tubes on the edge of the display Defective system board panel do not light up at all and Power On Self Test POST does not complete when the unit is powered up Replace the display assembly Replace the system board Backlight brightness cannot be adjusted with Fn F7 or Fn F8 Improper display cable connections 1 Reseat the display cable to the system board 2 Replace the display assembly Defective inverter board Replace the display assembly Defective display cable Replace the display assembly Defective system board Replace the system board Contrast cannot be adjusted with Improper display cable Fn F5 or Fn F6 connections 1 Reseat the display cable to the system board 2 Replace the display assembly Defective inverter board Replace the display assembly Defective display cable Replace the display assembly Defective system board Replace the system board file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 5 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 This problem indicates that the backlight or its power circuitry has failed Since you cannot observe the POST result on the display panel when the backlight is not functioning connect the unit to an external monitor before powering th
47. e Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Models and Features i 1 Instant Internet Controls and Lights Front Bezel 2 Instant Search Button 3 Volume Down Button 4 Scroll Up Down P Button 5 Volume a Up Button 7 Instant E Mail Button file C I SER VICE 20MANUALS COMPAQ 20_ 20chec RIO 201270 201670 20and 201675 newpage31 htm 1 of 2 6 27 2004 2 46 07 AM Copy of New Page 3 privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20chec RIO 201270 201670 20and 201675 newpage31 htm 2 of 2 6 27 2004 2 46 07 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Left Side Components Models and Features i 1 PC Card Eject Lever 2 PC Card Slot Controls and Lights Front Bezel 3 Ethernet Lights Connector Plug Front Bezel 4 Diskette Buttons Drive Slot 5 Diskette Eject Button Ht Compo
48. e Cause Solution s Memory count during Power On Self Test Optional memory expansion card POST is incorrect is installed incorrectly is incompatible with the computer or is defective Out of Memory message is displayed on the screen or insufficient memory error occurs during operation System ran out of memory for the application Ensure that the optional memory expansion card is installed correctly Check the application documentation for memory requirements Install additional memory Too many TSR terminate and stay resident applications are running Remove from memory any TSR applications that you do not need Solving Minor Problems continued privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 8 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support Product name Product serial number Purchase date
49. e unit up If an external monitor is not available verify that POST completes by opening and closing the display listening for the single or double beep and watching for the LEDs turn on at the front of the computer Problem Probable Cause Solution s This display panel has a continuous pattern Improper display cable Reseat the display cable to the across it e g a jailbars pattern has a connections following until the problem is solved single color on it or has garbled graphics across the entire panel This failure is for patterns across the entire panel not just on one section 1 System board 2 Display assembly Replace the display assembly Defective display cable Replace the display assembly Defective inverter board Defective system board Replace the system board 1 Change the background colors Common characteristic of display STN displays Ghost bars extending from graphics on the 2 Adjust the Contrast of the display by using Fn F5 or Fn F6 A single line small group of lines or block Defective display panel Replace the display assembly appears on the display panel This failure occurs in only a section of the display panel To perform a self test on an external VGA color or monochrome monitor complete the following steps Alezi H The screen should be white A narrow black border may also appear on the left and right sides of the d
50. eplacement Procedures Specifications Boards System Unit Display Assembly Mass Storage Devices gt a v e 3 7z Miscellaneous Cable Kit Miscellaneous Hardware Kit Miscellaneous Plastics Kit Lii Miscellaneous Parts Documentation and Software i Pin Assignments Battery Pack Operations Spare Description Part Number 1 122702 Heatspreader 001 2 watese fasason 001 400445 001 123923 001 400440 001 6 Fan 400444 Assembly 001 file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 boards html 1 of 2 6 27 2004 2 46 25 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file CV SER VICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 boards html 2 of 2 6 27 2004 2 46 25 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Spare Description Part Number System Unit Boards Mass Storage Devices Miscell
51. eptember 004 April 010 October 005 May 011 November 006 June 012 December privacy and legal statement file CV SERVICE 20MANUALS COMPAQ 20_ 20checked PRESARIO 201270 201670 20and 201675 docume htm16 27 2004 2 46 29 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Electrostatic Discharge A sudden discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Although it may function normally for a while then degrade in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The table shows how different activities generate static electricity and at different electros
52. equence the Electrostatic keyboard Discharge complete the following Service steps Considerations Cables and 1 Prepare Connectors the Preparing the computer Computer for disassembly Disassembly Remove 2A Eats the palmrest Palmrest_ cover with Cover with touch pad Touch Pad Keyboard 3 Gently lift Heat and turn the eatspreader eoan Processor over Hard Drive allowing it to rest on top DVD or of the CD Drive palmrest Battery cover with Charger Board touchpad slot opening file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 53 html 1 of 2 6 27 2004 2 46 34 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem Display Panel oo oo heatspreader Upper CPU Next Step Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 53 html 2 of 2 6 27 2004 2 46 34 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assign
53. ervice Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Clearing the Power on Password Clearing the power on password requires removing all Setup attributes that are programmed in the CMOS The RTC battery is located on the system board If the password is not known clear it by performing the following steps 1 Turn off the computer 2 Disconnect the power 1 cord 3 Remove the battery pack 4 Remove the Palmrest Cover with Touch Pad 5 Remove the heatspreader file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 ponpass html 1 of 2 6 27 2004 2 46 17 AM file CI SER VICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 ponpass html 6 Remove the keyboard 7 Remove RTC battery for 30 seconds and replace it 8 Reassemble the computer 9 Turn on the computer to verify that the power on password has been cleared If it has not been cleared repeat Steps 1 through 9 privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 ponpass html 2 of 2 6 27 2004 2 46 17 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model
54. es complete the Sequence following procedures Electrostatic Discharge 1 Disconnect AC power and any external devices Service Cone derat one 2 Remove the battery pack Cables and 3 Remove any PC Cards Connectors f The battery pack should be removed before performing Battery Pack iiibes any internal maintenance on the computer Palmrest Cover with Touch Pad Keyboard WARNING Metal objects can damage the battery pack as well Heatspreader as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery Processor contacts Place only the battery pack for the Compaq Presario Hard Drive Series Portable Computers into the battery compartment Do DVD or not force the battery pack into the bay if insertion does not area ear occur easily CD Drive file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 newp1 html 1 of 2 6 27 2004 2 46 31 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Battery CAUTION Do not crush puncture or incinerate the battery Charger Board s pack Do not open a battery pack as this damages the pack Modem EY makes it unusable and exposes potentially harmful battery sa components There are no field serviceable parts located inside Display Panel the battery pack Assembly Upper CPU Cover Speaker The Compaq Presario Series Portable
55. es if you are unable to run POST or if agnostics POST displays an error message Diagnostic Error Codes When following the recommended actions in the Sections on POST and Diagnostic Error Codes perform Troubleshooting_ Without them in the order listed Rerun POST after each ae recommended action until the problem is solved and no Diagnostics error message occurs Once the problem is solved do not complete the remaining recommended actions If the problem is intermittent check the Alegi H Computer several times to verify that the problem is solved file CI SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 trouble html 1 of 2 6 27 2004 2 45 59 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 trouble html 2 of 2 6 27 2004 2 45 59 AM file Cl SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 illust html COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Illustrated Parts Catalog System Unit
56. ety hazard Any indications of component replacement or printed circuit board modifications may void any warranty Serial Number When requesting information or ordering spare parts the computer serial number should be provided to Compaq The serial number is located on the bottom of the computer Locating Additional I nformation The following documentation is available to support this product Compaq Presario Series Portable Computer documentation set Introducing Windows 98 Guide Service Training Guides Compaq Service Advisories and Bulletins Compag QuickFind Compaq Service Quick Reference Guide privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 preface html 2 of 2 6 27 2004 2 45 58 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Product Description Models and _ Compaq Features 3 Presario Series Controls and Portable Lights Computer is a MONLE EZE continuation Lights_ of the new Front Bezel generation Buttons of multimedia Left Side portable Components computers
57. file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 connec1 html 3 of 4 6 27 2004 2 46 04 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 Universal Serial Bus Connector Modem Connector Pin Signal Modem Connector privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 connec1 html 4 of 4 6 27 2004 2 46 04 AM file CV SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRES ARIO 201270 201670 20and 201675 battery html COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Battery Pack Operating Time This appendix covers the following information concerning battery pack operating time e Increase battery pack operating time e Conditioning a battery pack e Disposal of a used battery pack Increasing Battery Pack Operating Time Battery pack operating time differs depending on several variables To avoid unnecessary replacement consider the following variables when determining how long a charged battery pack should last e Power management settings e Hardware configuration e Software applications e Installed options e D
58. fy that all secondary drives have 1703 xx failed secondary drive capability 3 Replace the hard drive and retest 1704 xx Hard drive random seek test failed 4 Replace the system board and retest 1705 xx Hard drive controller test failed 1706 xx Hard drive ready test failed 1707 xx Hard drive recalibration test failed 1708 xx Hard drive format bad track test failed 1709 xx Hard drive reset controller test failed 1710 xx Hard drive park head test failed 1715 xx Hard drive head select test failed Hard drive conditional format test 1716 xx f failed 1719 xx Hard drive power mode test failed 1724 xx Network preparation test failed 1736 xx Drive monitoring test failed fF ECC Error Correction Code p 0 Video Test Error Codes s s sS 501 xx Video controller test failed The following apply to error codes 501 502 xx Video memory test failed xx through 516 xx 503 xx Video attribute test failed 504 xx Video character set test failed 505 xx Video 80 x 25 mode 9 x 14 character cell test failed 506 xx Video 80 x 25 mode 8 x 8 character cell test failed 507 xx Video 40 x 25 mode test failed 508 xx Video 320 x 200 mode color set 0 test failed 509 xx Video 320 x 200 mode color set 1 test failed 510 xx Video 640 x 200 mode test failed 511 xx Video screen memory page test failed file C SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html
59. has been established type the password and press the Enter key If the password is not known clear the password 2 Run Computer Checkup 3 Turn off the computer and its external devices 4 Disconnect any external devices that you do not want to test Do not disconnect the printer if you want to test it or use it to log error messages If the problem only occurs when an external device is connected to the a computer the problem may be related to the external device or its cable a Verify this by running POST with and without the external device connected 5 Install loopback plugs in the serial and parallel connectors if you would like to test these ports 6 Ensure the hard drive is installed in the computer 7 Ensure that the battery pack is inserted in the computer and the computer is connected to an external AC power source file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 prelim html 1 of 2 6 27 2004 2 46 16 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 When the preliminary steps are completed you are ready to run POST privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 prelim html 2 of 2 6 27 2004 2 46 16 AM file CV SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 ponpass html COMPAQ Maintenance amp S
60. he Compaq Diagnostics diskette 1 Turn on the external devices that you want to test Connect the printer if you want to print the information 2 Insert the Compaq Diagnostics diskette in drive A 3 Turn on or restart the computer The computer starts from drive A and the Diagnostics Welcome screen appears 4 Press Enter to continue The Diagnostics menu appears 5 Select View System Information INSPECT from the Diagnostics menu 6 Select the item you want to view from the following list System Memory ROM Audio Keyboard Operating system System ports System files System storage Windows files Graphics 7 Follow the instructions on the screen to cycle through the screens to return to the list and choose another item or to print the information privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 compaq html 3 of 3 6 27 2004 2 46 18 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnost
61. heck SARIO 201270 201670 20and 201675 solving html 4 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Screen is blank Screen save was initiated by Power Press any key or touch the Touch Management due to lack of user Pad activity Display has overheated If computer is in direct sunlight move it and allow it to cool off Display is blank and the Suspend icon System is in Suspend mode Press any key or touch the Touch is flashing Pad Internal display is blank and the Display function was switched to Use Fn F2 to switch between LCD screen on an external monitor the external monitor or CRT displays information Problem Probable Cause Solution s Internal display flashes or has garbled Using 1024 x 768 or higher Restart the computer characters when computer is connected to resolution on external external monitor monitor and have toggled back to internal display which supports up to 800 x 600 Improper backlight or display cable connections The light tubes on the edge of the display panel do not light up at all and Power On Self Test POST completes when the unit is powered up fo 020 Defective inverter board Replace the display assembly fo 00 Defective display cable Replace the display assembly J 00 Defective display panel Replace the display assembly fo 20 Defective system board Replace the system boar
62. ic program These error codes help identify possibly defective subassemblies The following tables list error codes a description of the error condition and the action required to resolve the error condition I MPORTANT Retest the system after completing each step If the problem has been resolved do not proceed with the remaining steps For the removal and replacement of a particular subassembly see Removal and Replacement Procedures Select error codes by number or type 101 through 114 Processor Test 200 through 215 Memory Test 300 through 304 Keyboard Test 401 through 403 Parallel Printer Test 600 through 699 Diskette Drive Test 1101 Serial Test 1701 through 1736 Hard Drive Test 501 through 516 Video Test 2402 through 2456 file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html 1 of 7 6 27 2004 2 46 20 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 2458 through 2480 3206 Audio Test 8601 through 8602 Touch Pad Pointing Device Test 3301 through 6623 CD Test Processor Test Error Codes Error Code Description Recommended Action 101 xx CPU test failed Replace the processor and retest 102 xx Coprocessor or Weitek Error 1 Run the Configuration and Diagnostics Utilities 2 Replace the processor board and retest 103 xx DMA page registers test failed 104 xx Interrupt controller master test
63. ies Maintenance and Service Guide Models 1270 1670 and 1675 United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Documentation and Software System Unit Description Spare Part Number Boards Quick Restore CD Belgium Windows 98 Info Not Available Display France Windows 98 Info Not Available Assembly Germany Windows 98 Info Not Available Mass Storage Netherlands Windows 98 Info Not Available Devices UK Windows 98 Info Not Available Miscellaneous Cable Kit Quick Reference Guide Info Not Available Miscellaneous QuickFind for Windows North America Latin America Asia Pacific Info Not Available Hardware Kit Miscellaneous QuickFind for Windows Europe Middle East Africa Info Not Available Plastics Kit Miscellaneous QuickFind is updated monthly To complete the QuickFind part number add the suffix from the table Parts below for the desired month If you do not specify the 3 digit suffix the default is the current month in which the order is placed ao QuickFind Part Number Suffix Suffix Month Suffix Month 001 January 007 J uly oo2 February si 008s gst oo March foo S
64. in Assignments Battery Pack Operations Removing the System Board Disassembly To remove the system board complete the following steps Sequence Electrostatic 1 Prepare the computer for disassembly Discharge Service 2 Remove the palmrest cover with touch pad Considerations Cables and 3 Remove the keyboard Connectors 4 Remove the heatspreader Preparing the Computer for Disassembly Battery Pack 6 Remove the modem 5 Remove the processor Palmrest Cover with 7 Remove the hard drive Touch Pad Keyboard 8 Remove the display panel assembly Heatspreader Processor 9 Remove the Upper CPU Cover Hard Drive 10 Remove the battery charger board DVD or CD Drive 11 Remove the diskette drive file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 514 html 1 of 2 6 27 2004 2 46 44 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Battery 12 Remove the CD or DVD drive Charger Board Modem 13 Remove the fan assembly Display Panel Assembly MPORTANT When replacing the system board remove the memory module on the system board Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly Dip Switch Settings Memory Module privacy and legal statement 14 Disconnect the speaker assembly cables Next Step file Cl SER VICE 20MANUALS COMPAQ 2
65. inted in the U S A Compaq Presario Series Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 98 is a trademark of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Maintenance and Service Guide Compag Presario Series Portable Computer file CI SER VICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 notice html 1 of 2 6 27 2004 2 45 57 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 First Edition March 1999 Compaq Computer Corporation privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 notice html 2 of 2 6 27 2004 2 45 57 AM Compaq com Compaq Presario Maintenance and Service Guide Model 1670 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Preface This Maintenance and
66. isplay Either of these displays indicates that the monitor is working properly Solving Hard Drive Problems Some common causes and solutions for hard drive problems are listed in the following table file CI SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 6 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 CAUTION To prevent loss of information always maintain an up to date backup of your hard drive at all times in case of errors or failures Solving Hard Drive Problems Problem Probable Cause Solution s Reading hard drive takes an System entered Hibernation due to Give the system time to restore the unusually long time after restarting low battery condition and is now previously saved data to its exact the computer exiting from it state before Hibernation Hard drive error occurs Hard drive has bad sectors or has Run Computer Checkup failed Hard drive does not work Hard drive is not seated properly Turn off and unplug the computer remove the battery pack and remove and then reinstall the hard drive Solving Hardware Installation Problems Some common causes and solutions for hardware installation problems are listed in the following table Solving Hardware Installation Problems Problem Probable Cause Solutions s A new device is not recognized as part Cable s of new external de
67. isplay brightness e Hard drive usage e Changes in operating temperature e Type and number of installed PC Cards NOTE The power consumption requirements for PC Cards vary widely Some cards drain the battery pack very rapidly Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the computer and the energy stored in the battery pack Minimizing the Energy Required To minimize the energy required by the computer follow these steps file C SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 battery html 1 of 3 6 27 2004 2 46 05 AM file CV SERVICE 20MANUALS COMPAQ 20_ 20checked 200k NOTEBOOKS PRESARIO 201270 201670 20and 201675 battery html e Set the power conservation levels in the Power Management utility to Maximum e Customize the timeout value to work more efficiently with the applications The amount of battery life depends on the values selected Maximizing the Energy Stored To maximize the energy stored in the battery pack follow these guidelines e Condition the battery pack at least every 30 days to improve overall battery performance e Keep a battery pack in the computer when using it with AC power to supply the battery pack with a constant trickle charge e Store the battery pack in a cool dry place when not in use Conditioning a Battery Pack CAUTION To avoid a loss of data ensure that all data is saved before discharging
68. ivacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 right html 2 of 2 6 27 2004 2 46 09 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Bottom of Unit Models and Features 1 Memory Compartment Controls and Door Lights 2 Stand Feet Front Bezel i gt Lights Front Bezel Buttons Left Side Components Right Side Components Connectors Conn reside DaS Power Management for Windows 98 file CI SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 bottom html 1 of 2 6 27 2004 2 46 09 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec SARIO 201270 201670 20and 201675 bottom html 2 of 2 6 27 2004 2 46 09 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675
69. management features are available for conserving AC power and extending battery operating time e Power Management Settings e Sleep e Hibernation e Battery operating time e Rebooting After a Lockup e Servicing Your Computer Full Off Mode Power Management Settings Depending on your patterns of computer use you can set different levels of power management These different power management levels can be activated based on the amount of time passed since the last system activity System activity examples include keyboard or mouse movement CD or DVD playback while under program control that monitors Sleep and modem use You can select different conditions or power schemes through Power Management The optional settings are Home Office Desk Portable Laptop and Always On From the default settings you can change the following settings e the System goes to Sleep Standby mode e the screen times out and goes blank e the hard drive spins down Each of these system components will go to sleep after the selected or default periods of inactivity The setting for hard drive must be less than or equal to the setting for System te area if you re on a network it s recommended that you set System Standby to Never There are five categories of power management settings under the Control Panel The default setting for each feature is listed below in the tables Power Management Properties file CV SERVICE 20MANUALS C
70. ments Battery Pack Operations Removing the Heatspreader To remove the heatspreader complete the following steps 1 Prepare the computer for_ disassembly 2 Remove the palmrest cover with_ touch pad 3 Gently lift and turn the keyboard over allowing it to rest on top of the palmrest cover with touchpad slot opening file CVSERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 52 html 1 of 2 6 27 2004 2 46 34 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem Display Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement 4 Remove two screws from the heatspreader and lift out of the chassis To replace the heatspeader reverse the previous procedures file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 52 html 2 of 2 6 27 2004 2 46 34 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operation
71. mpaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Speaker Assembly To remove the speaker assembly complete the following steps 1 Prepare Disassembly the Sequence computer for Electrostatic disassembly Discharge Service 2 Remove Considerations the aa cover wi Cables and a Say See touch pad Connectors touch pad Preparing the 5 Remove Computer for Disassembly the keyboard Battery Pack A Remove Palmrest i Cover with eatspreader Touch Pad y 5 Remove Keyboard the hard Heatspreader deiv so file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 511 html 1 of 2 6 27 2004 2 46 41 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Processor Hard Drive DVD or CD Drive Battery Charger Board Modem Display Panel Assembly Upper CPU Cover Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement 6 Remove the display panel assembly 7 Remove the Uppe
72. nents Bottom of 5 file CI SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 leftsid html 1 of 2 6 27 2004 2 46 08 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 privacy and legal statement file C I SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 leftsid html 2 of 2 6 27 2004 2 46 08 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Right Side Components Models and Features Controls and Lights Front Bezel Lights 1 Battery Compartment 2 DVD or CD Drive Manual Eject Hole 3 DVD or Front Bezel CD Drive Buttons Eject Button Left Side Components Unit J ee D O 9 lt T O i k Connectors Power Management for Windows 98 file Cl SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 right html 1 of 2 6 27 2004 2 46 09 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 pr
73. ng time is far Power management is turned off or Enable power management in less than the documented disabled Computer Setup and in Windows average operating time Power Properties An external device or PC Card is Turn off or disconnect external draining the battery devices when not using them file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 2 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Battery pack has partially self discharged Condition the battery pack by fully charging fully discharging then fully recharging it To maintain the charge leave battery packs in the computer when it is connected to external power If the computer is disconnected from external power for more than two weeks remove battery packs from the computer to reduce the discharge rate Battery pack is being exposed to Keep the battery pack within the high temperatures or extremely cold recommended temperature ranges temperatures Operating 50 F to 104 F 10 C to 40 C Storage 4 F to 86 F 20 C to 30 C Recharge the battery pack Solving CD Drive Problems Some common causes and solutions for CD drive problems are listed in the following table Solving CD Drive Problems Problem Probable Cause Solution s CD drive cannot read a compact disc Compact disc is
74. nvironmental e System Interrupts e System DMA e System I O Address e System Memory Catalog e Display e Memory expansion e Diskette drive e Hard drive e DVD or CD drive e Battery pack Physical and Environmental Computer Specifications U S Metric file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 1 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Dimensions Stand Alone Battery Pack Power Requirements Nominal Operating Voltage Maximum Operating Power Peak Operating Power AC Power Requirements Information not available Operating Voltage Operating Current Operating Frequency Maximum Transient Temperature ns Operating i s lt i s wAS OH OF Bt BE OC Nonoperating i t lt lt lt i SC r A tO PF 2028 to OPC Relative Humidity Non condensing p Operating S lotoga 85 CO 90 o Nonoperating tw 38 7 C max 5 to 95 60 C to95 Altitude yy Operating O to 10 000 ft 0 to3 15km Nonoperating 2 O to30 000ft Oto 10 14km Shock Y p Operating 2 IOG 11 ms half sine ff Non operating 240G 2ms halfsine p Vibration p Operating 055 G 0 25 Oct Min sweep rate Nonoperating 2 E5 G 0 25 Oct Min sweep rate NOTE Applicable product safety standard
75. or cabesa disassembly Connectors 2 Remove Preparing the the palmrest Computer for caver with Disassembly touch prd Battery Pack Palmrest 3 Remove Cover with the keyboard Touch Pad Keyboard oo Heatspreader heatspreader Processor Hard Drive 5 Remove the display panel file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 513 html 1 of 2 6 27 2004 2 46 43 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 DVD or assembly CD Drive Batter 6 Remove paltery the hard Charger Board W drive Modem Display Panel 7 Remove Assembly the Upper Upper CPU CPU cover Cover Speaker 8 Lift the ae fan assembly ASsemoly from the Diskette Drive chassis slot Fan Assembly tl disconnect System Board the fan cable Dip Switch from the Settings connector on Memo the system Memory board Module Next Step privacy and legal statement file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 513 html 2 of 2 6 27 2004 2 46 43 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications P
76. ory Module privacy and legal statement the back DVD or CD drive Next Step file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 56 html 2 of 2 6 27 2004 2 46 37 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Battery Charger Board To remove the battery charger board complete the following steps Disassembly Sequence 1 Prepare the Electrostatic computer for Discharge disassembly Service Considerations 2 Remove the palmrest cover Cables and with touch pad Connectors Preparing the Computer for 3 Remove the keyboard Disassembly Battery Pack 4 Remove the Palmrest heatspreader Cover with Touch Pad 5 Remove the hard drive Keyboard Heatspreader 6 Remove one Processor screw from the ye battery charger fled board unplug the DVD or board from the CD Drive connector on the system board file CVSERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 57 html 1
77. power source or charge the battery pack Computer battery LED icon front on Volume is turned down too low Adjust the volume the unit blinks to indicate low battery condition but computer does not beep Battery LED icon doesn t light and Battery pack is already charged No action is necessary battery pack won t fast charge Battery pack was exposed to Allow time for the battery pack to temperature extremes return to room temperature Battery pack is at end of its life Replace battery pack You have to set the date and time RTC battery is dead Replace the RTC battery every time you turn on the computer Problem Probable Cause Solution s Battery charge does not last as Battery is being exposed to high Keep the battery pack within the long as expected temperatures or extremely cold recommended operating temperature temperatures range 50 F to 104 F 10 C to 40 C or recommended storage range 4 F to 86 F 20 C to 30 C Recharge the battery pack Battery has partially self discharged Recharge the battery Discharge the battery completely and then recharge it Power management is disabled Set a power management level in Computer Setup An external device or PC Card is Turn off or disconnect external draining the battery devices when not using them Battery pack is warm to the touch Normal warming has occurred due to No action is required after charging charging Battery pack operati
78. q Presario Series Maintenance and Service Guide Model 1670 6608 xx ila 6623 xx parenie Back to top privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html 7 of 7 6 27 2004 2 46 20 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware memory and software problems It also explains several types of common messages that may be displayed on the screen The following pages contain troubleshooting information on Audio Memory Battery Battery gauge PC Card CD drive Power Diskette Diskette drive Printer Display Touch Pad Hard drive Keyboard Numeric keypad Hardware Installation Since symptoms can appear to be similar carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis WARNING To avoid a potential shock hazard during troubleshooting procedures disconne
79. r CPU cover 8 Remove the charger board 9 Disconnect the speaker cables from the system board and remove the speaker assembly from the chassis To replace the speaker assembly reverse the previous procedures file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 511 html 2 of 2 6 27 2004 2 46 41 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Diskette Drive To remove the diskette drive complete the following steps 1 Prepare the computer for disassembly Disassembly 2 Remove the Sequence palmrest cover Electrostatic with touch pad Discharge 5 3 Remove the Bees keyboard Considerations Cables and 4 Remove the Connectors heatspreader Preparing the Computer for 5 Remove the Disassembly hard drive Battery Pack 6 Remove the Rel display panel over wi ne E assembly Touch Pad Keyboard 7 Remove the Heatspreader Upper CPU cover file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 512 html 1 of
80. roubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Upper CPU Cover T To remove Disassembly the Upper Sequence CPU cover z complete the Electrostatic following Discharge steps Service Considerations 1 Prepare Cables and the ee computer tor Connectors com rer tor z disassembly Preparing the Computer for 3 Remove Disassembly the palmrest Battery Pack cover with Palmrest touch pad Cover with Touch Pad 3 Remove kevboard the keyboard Heatspreader A Remove Processor the Hard Drive heatspreader DVD or 5 R Remove the hard drive file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 510 html 1 of 2 6 27 2004 2 46 40 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Battery Charger Board Modem Display Panel Assembly Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement 6 Remove the display panel assembly 7 Remove the screw located under the bottom of the unit rear which secures the Upper CPU cover to the chassis Next Step file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 510 html 2 of 2 6 27 2004 2 46 40 AM Compaq com Co
81. s Removing the Processor To remove the Disassembly Sequence ce _ processor a B complete the Electrostatic following Discharge steps E Service a Considerations 1 Prepare Cables and the Connectors computer for R _ disassembly Preparing the Sart 2 Remove the palmrest Battery Pack cover with Palmrest touch pad Cover with Touch Pad 3 Remove Keyboard the keyboard Heatspreader fh ETE Processor the Hard Drive heatspreader DVD or CD Drive 5 Insert a a ar small blade screw driver file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 54 html 1 of 2 6 27 2004 2 46 35 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Battery Charger Board Modem Display Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement into the bottom slot Opening on the processor and push toward the display to release the processor from the chassis slot 6 Lift the processor out of the processor chassis slot Next Step file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 54 html 2 of 2 6 27 2004 2 46 35 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 167
82. s 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Power On Self Test POST Running POST To run POST complete the following steps Turn off the computer then turn on the computer If POST does not detect any errors the computer will not beep This indicates successful completion of POST test POST has run successfully and boots from the hard drive or from a bootable diskette if one is installed in the diskette drive If POST detects errors the errors are indicated by screen and or audible messages Refer to Power On Self Test POST Codes in the tables for a list of POST codes and their relevant descriptions NOTE If the system is not functioning well enough to run POST or if the display is not functioning well enough ato show POST error messages refer to the Troubleshooting tables Power On Self Test Messages 102 System Board Failure Probable Cause Recommended Action gt DMA timers etc Replace the system board 162 System Options Not Set Probable Cause Recommended Action Configuration incorrect Run Computer Setup CMOS reflects that an invalid Run Computer Setup configuration has been set
83. s occurred Run Computer Checkup from the Compaq Diagnostics diskette Diskette is not Format the diskette At the system formatted prompt enter FORMAT A Cannot boot from diskette Bootable diskette is not in drive A Put the bootable diskette in drive A Diskette Boot has incorrect setting Run Computer Setup and set in Computer Setup diskette as first to boot Solving Display Problems This section lists some common causes and solutions for computer display and external monitor problems You can perform a monitor self test on an external VGA color or monochrome monitor by disconnecting the monitor from the computer To do so complete the following steps 1 Turn off the monitor 2 Turn off the computer 3 Disconnect the monitor signal cable from the computer 4 Turn on the monitor and allow it to warm up for one minute The display should be white A narrow black border may also appear on the left and right sides of the display Either of these displays indicates that the monitor is working properly Solving Display Problems Problem Probable Cause Solution s Screen is dim Control for brightness or contrast Adjust the Brightness of the display if applicable is not set properly by using Fn F7 or Fn F8 Adjust the Contrast of the display by using Fn F5 or Fn F6 Computer screen is in direct light Tilt display or move computer file CV SERVICE 20MANUALS COMPAQ 20_ 20c
84. s specify thermal limits for plastic surfaces Compaq Presario Series Portable Computers operate well within this range of temperatures System Interrupts System I nterrupts Hardware IRQ System Function gt eses s i lt i IRQO 0 fimer Interrupt IRQI Standard 101 102 Key or Microsoft Natural Keyboard IRQ2 Programmable interrupt controller file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 2 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 IRQ3 Compaq Prosignia 56K DF eee IRQ Communications Port COM1 IRQS iE ES1869 Plug and Play Audio Drive IRQ6 Standard Floppy Disk Controller IRQ Printer Port LPT1 IRQ System CMOS real time clock RQ free IRQ10 OPTI 82C861 PCI to USB Open Host Controller IRQIO IRQ Holder for PCI Steering IRQI IRQ Holder for PCI Steering IRQI IRQ Holder for PCI Steering IRQI NeoMagic MagicGraph 128XD IRQI Teas Instruments PCI 1131 CardBus Controller IRQI Texas Instruments PCI 1131 CardBus Controller IRQI2 o Synaptics PS 2 TouchPad IRQI3 o Numeric data processor IRQ Primary IDE controller dual fifo IRQ14_ Opti Viper Max Dual PCI IDE Controller IRQ5 o Secondary IDE controller dual fifo IRQI5 Opti Viper Max Dual PCI IDE Controller
85. se Solution s Computer does not beep after the Power This is typical it indicates successful No action is required On Self Test POST completion of the Power On Self Test POST Solving Battery Pack and Battery Gauge Problems Some common causes and solutions for battery pack problems are listed in the following table The Solving Power Problems section in this chapter may also be applicable Solving Battery Pack and Battery Gauge Problems Problem Probable Cause Solution s Battery pack is discharged Computer won t turn on when battery pack is inserted and power cord is unplugged Connect the computer to an external power source and charge the battery pack Replace the battery pack with a fully charged battery pack Check the battery connectors on the system board to verify they are evenly spaced and that they are not bent or broken file CI SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 1 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Computer is beeping and battery LED Battery charge is low icon is blinking Immediately save any open file s Then do any one of the following e Connect the computer to an external power source to charge the battery pack e Turn off the computer or initiate Hibernation until you can find another
86. sired illustration Removing a Cable from a ZIF Connector The ribbon cable position for the 4 3 GB and 6 4 GB hard drive The ribbon cable position for the CD or DVD drive The ribbon cable position for the diskette drive The cable position for the speaker assembly file C SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 cables1 html 1 of 2 6 27 2004 2 46 31 AM Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 Plastic Parts Plastic parts can be damaged by the use of excessive force during disassembly and reassembly When handling the plastic parts use care Apply pressure only at the points designated in the maintenance instructions Return to Removal amp Replacement Procedures privacy and legal statement file C SERVICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 cables1 html 2 of 2 6 27 2004 2 46 31 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Preparing the Computer for Disassembly Disassembly Before beginning removal and replacement procedur
87. ssor System Memory 64 MB 32 MB 64 MB 64 MB 128 MB 64 MB 128 MB 192 MB Diskette Drive Expansion Board Memory Total Memory 96 MB Diskette Drive Sectors per Track High Density Low Density Tracks per Side Diskette Size 3 5 in Light None Height 5 1 27 cm Bytes per Sector 512 18 1 44 MB 15 1 2 MB 9 High Density 80 1 44 MB 80 1 2 MB Low Density 80 Access Times Track to Track high low 3 ms 6 ms Average ms 94 ms 174 ms Setting Time ms 15 ms Latency Average 100 Number of Read Write Heads 2 Hard Drive Capacity Per Drive Drive Type Physical Configuration Cylinders Heads Sectors per track Bytes per sector Logical Configuration Cylinders Heads Sectors per track Bytes per sector Hard Drives 6 4 GB 4 3 GB file CI SERVICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 7 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Seek Times Typical Including settling in ms Track to Track Average Maximum 60 8 to 107 2 Mb s 60 8 to 107 2 Mb s 33 3 MB s 33 3 MB s Sector Interleave 1 1 1 1 Buffer Size 512 KB 512 KB DVD or CD Drive CD Drive 24x CD Drive Applicable Disk CD DA CD ROM CD ROM XA CD 1 Photo CD multisession Video CD CD R CD Extra CD CD G CD RW
88. st Battery Pack cover with Palmrest touch pad Cover with Touch Pad 3 Remove Keyboard the keyboard Heatspreader 4 Remove Processor the Hard Drive heatspreader DVD or CD Drive 5 Remove two screws Batte securing Cha rger Board modem and file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 58 html 1 of 2 6 27 2004 2 46 38 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Modem aie E modem off Display Panel the Assembly connector on Upper CPU the system Cover board Speaker Assembly Next ste Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file CI SERVICE 20MANUALS COMPAQ 20_ 20chec PRESARIO 201270 201670 20and 201675 58 html 2 of 2 6 27 2004 2 46 38 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Removing the Display Panel Assembly Sequence
89. tatic voltage levels p Typical Electrostatic Voltages s Relative Humidity Event esse 0 ao CBB Walking across vinyl floor 12 000V s 5 000V s 3 000 VV Motions of bench worker J6oo0ov f oov oov Removing DIPS from plastic tubes f2z oo0ov oov joov file CI SERVICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 electro html 1 of 2 6 27 2004 2 46 30 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Removing DIPS from vinyl trays 11 500V s 4 000V s d 2 OD Ve Removing DIPS from Styrofoam 14 500V s 5 000V s d 3 SOO Removing bubble pack from PCBS jz26000v z20o o00v ooov Packing PCBs infoam lined box S 21 000V s 11 000V s f5 000V INOTE 700 volts can degrade a product Return to Removal amp Replacement Procedures privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 electro html 2 of 2 6 27 2004 2 46 30 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 United States June 27 2004 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures
90. teps apply to error codes 2402 xx through 2456 xx 1 Run the Configuration and Diagnostics Utilities 2 Replace the display assembly and retest 3 Replace the system board and retest Compaq com Compaq Presario Series Maintenance and Service Guide Model 1670 2432 xx 320 x 200 graphics 256 color mode test failure aa XX m VGA Controller test failed 2451 xx 132 column Advanced VGA test failed 2456 xx Advanced VGA 256 Color test failed ma VGA BitBLT test pee man VGA DAC test u fic VGA data path test ii fvanced VGA BitBLT test i man VGA LineDraw test Audio Test Error Codes p206 fusio System Internal Error po the system board and retest TouchPad Pointing Device I nterface Test Error Codes 8601 xx Mouse test failed 1 Replace the TouchPad and retest 2 Replace the system board and retest nterface test failed CD Drive Test Error Codes 3301 xx CD drive read test failed 1 Replace the CD and retest 2 Verify that the speakers are connected i f Chive SEC ESE falleg 3 Verify that drivers are loaded and properly installed 6600 xx ID test failed 4 Replace the CD drive and retest 5 Replace the system board and retest ia ae test failed file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 error html 6 of 7 6 27 2004 2 46 20 AM The following step applies to error codes 2458 xx through 2480 xx Replace the system board and retest Compaq com Compa
91. tions Cables and Connectors Preparing the Computer for Disassembly Battery Pack Palmrest Cover with Touch Pad Keyboard Report the computer serial number to Compaq when requesting Heatspreader information or ordering spare parts Processor file Cl SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 removal html 1 of 2 6 27 2004 2 46 00 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Hard Drive DVD or CD Drive Battery Charger Board Modem Display Panel Assembly Upper CPU Cover Speaker Assembly Diskette Drive Fan Assembly System Board Dip Switch Settings Memory Module privacy and legal statement file CI SER VICE 20MANUALS COMPAQ 20_ 20chec ARIO 201270 201670 20and 201675 removal html 2 of 2 6 27 2004 2 46 00 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 COMPAQ United States June 27 2004 Maintenance amp Service Guide Presario Series Models 1270 1670 and 1675 Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal amp Replacement Procedures Specifications Pin Assignments Battery Pack Operations Specifications This chapter covers the following specifications of Compaq Presario Series Portable Computers e Computer models e Physical and e
92. troller o xXOL70 x077 Secondary IDE controller dual fifo xO1FO x01F7 Opti Viper Max Dual PCI IDE Controller System Memory Catalog System Memory Catalog Memory Address System Function x00000000 x0009FFFF System board extension for PnP BIOS x000A0000 xOOOAFFFF NeoMagic MagicGraph 128XD x000B0000 xOOOBFFFF NeoMagic MagicGraph 128XD x000C0000 xOOOCBFFF NeoMagic MagicGraph 128XD x000E0000 xOOOFFFFF System board extension for PnP BIOS file CI SER VICE 20MANUALS COMPAQ 20_ 20che ESARIO 201270 201670 20and 201675 spec html 4 of 10 6 27 2004 2 46 03 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 x00100000 xO1FFFFFF System board extension for PnP BIOS x03000000 xO3000FFF Texas Instruments PCI 1131 CardBus Controller x03001000 x03001FFF Texas Instruments PCl 1131 CardBus Controller xFD000000 xFDFFFFFF NeoMagic MagicGraph 128XD xFEA00000 xFEBFFFFF NeoMagic MagicGraph 128XD xFECFFOOO xFECFFFFF OPTi 82C861 PCI to USB Open Host Controller xFED00000 xFEDFFFFF NeoMagic MagicGraph 128XD XFFFCOOOO xFFFFFFFF Motherboard resources Display 12 1 Diagonal TFT Display with LVDS FS Metric Dimensions Height 7 83 19 9 cm Width 10 8 25 7 cm Diagonal Size o mz BT em Mounting s iena Number of Colors 16M Contrast Ratio Typical 1501 Brightness o Over 120 edjm 3 ss
93. vice are Ensure that all cables are properly of the computer system loose or power cables are and securely connected unplugged Power switch of new external device Turn off the computer turn on the is not turned on external device then turn on the computer to integrate the device with the computer system Device is not seated properly Turn off the computer and reinsert the device Solving Keyboard Numeric Keypad Problems Some common causes and solutions for keyboard numeric keypad problems are listed in the following table Solving Keyboard Numeric Keypad Problems Problem Probable Cause Solution s Embedded numeric keypad on computer Num Lock function is not enabled Press the Shift NumLk keys to keyboard is disabled enable the Num Lock function and embedded numeric keypad The Num Lock icon on the status panel turns on Embedded numeric keypad is disabled External numeric keypad is Disconnect the external numeric and Num Lock function is on connected to the computer keypad from the computer file Cl SER VICE 20MANUALS COMPAQ 20_ 20check SARIO 201270 201670 20and 201675 solving html 7 of 8 6 27 2004 2 46 23 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Solving Memory Problems Some common causes and solutions for memory problems are listed in the following table Solving Memory Problems Problem Probabl
94. wake up or if you lose power while using the AC adapter CAUTION While in Sleep mode your computer will maintain system information and open files A Unsaved information will be lost if you turn off your system prior to system wake up or if you lose power while using the AC adapter file CI SERVICE 20MANUALS COMPAQ 20_ 20chec ESARIO 201270 201670 20and 201675 power html 2 of 4 6 27 2004 2 46 11 AM Compaq com Compaq Presario Series Maintenance and Service Guide Models 1270 1670 and 1675 Hibernation Mode Hibernation helps conserve battery life and protects your data Hibernation can be a routine power saving event or can be the result of a low battery condition As it enters Hibernation your computer will display a progress screen as it automatically saves the machine state before it shuts down and turns itself off Your computer will automatically go into Hibernation when the battery has little power left or when the system operating on battery power has been in Sleep mode for more than an hour You can also manually initiate Hibernation by pressing the power button once while the system is active To restore the computer s previous state simply press the power button once again While waking up the computer will display a progress screen The following table shows the conditions and indicators for getting in and out of the various power management modes Sleep Hibernation and Off Mode To Initiate To End Indi

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