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Cisco Systems CP8831DCK9 Conference Phone User Manual

1. E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Report IP phone problems i Report IP phone problems Step 1 Step 2 Redial Procedure Press More Use the Navigation bar and Select button to locate and select QRT The information is sent to your system administrator Redial allows you to call the most recently dialed phone number Redial number Procedure To redial the last number you called press Redial Shared lines Shared lines allow you to use one phone number for multiple devices A shared line is useful if you have multiple devices and want one phone number share call handling tasks with coworkers or handle calls on behalf of a manager The other devices that share your line are referred to as remote devices and a call that is being handled by a device that shares your line is referred to as a remote call When a call comes in on the shared line the conference station rings and your coworker s device rings Either you or your coworker can answer the call place the call on hold or transfer the call The Call button on the DCU has an LED that indicates the call state For example e Remote in use solid red LED e Remote hold pulsing red LED Your call history shows the status for all calls on the shared line For example if a call rings on a shared line and you answer the call your coworkers who share the line see that the call
2. Before dialing an international call or using Plus Dialing enter any local access code such as 8 or 9 if applicable Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features A Privacy Procedure Step1 Press and hold star for at least 1 second The plus sign displays as the first digit in the phone number The corresponding key tone stops to indicate that the has changed to a sign Step2 Dial the international number including the country code Privacy If configured the Privacy feature allows you to prevent others who share your line from seeing information about your calls Your system administrator configures this feature If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Enable privacy on shared line Before You Begin Before you can use this feature it must enabled by your system administration Procedure Step1 Press More Step2 Use the Navigation bar and Select button to scroll to the Private softkey e Press Private to enable this feature e Press Private to disable this feature if it is currently enabled Quality Reporting Tool Your system administrator may temporarily configure the conference station with the Quality Reporting Tool QRT to troubleshoot performance problems Invoking the QRT reports a problem with the current call to the system administrator
3. The Hold icon B displays as a status icon If there is only one call on hold and you are not on an active call press Resume If you are already on an active call press Swap The holding call becomes active and the active call is placed on hold E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Switch between active and multiple holding calls Switch between active and multiple holding calls Step 1 Step 2 Procedure If you are on an active call and there are multiple calls on hold the Calls softkey becomes available and a call list of holding calls displays on the screen Use the Navigation bar to highlight the call you want to make active press Resume The current active call is placed on hold and the selected call is now active Hold active call and answer new incoming call Procedure To place an active call on hold and answer an incoming call pressAnswer Hold Reversion Hold Reversion provides a notification that a call is left on hold Hold reversion notifications are similar to new call notifications Depending on the configuration of the conference station you may see one or more of the following e An animated icon that appears as an incoming call for two seconds and then as a hold icon for two more seconds A single ring that repeats at regular intervals e The Call button on the DCU flashes green The LEDs on the
4. Step 5 Step 6 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Line Settings Optional If you have more than one directory number line assigned to your phone select a line from the Line drop down menu In the Message Waiting Lamp area choose from various settings Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Select Save Change audible voice message indicator setting per line Procedure Step1 On your User Options web page select User Options gt Device Step2 Select a phone from the Name drop down menu Step3 Select Line Settings Step4 Ifyou have more than one directory number line assigned to your phone select a line from the Line drop down menu Step5 In the Audible Message Waiting Lamp area choose from various settings Step6 Select Save Change ring type When the conference station is idle an incoming call rings uses the idle ring setting When the conference station is active an incoming call rings uses the consecutive ring setting Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m User Options web pages A Cisco WebDialer Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt Device If you have more than
5. Change browser password 73 Change PIN 73 Change user options web page language setting 73 Change phone display language 74 Line settings on web 74 Set up Call Forward per line 74 Change voice message indicator setting per line 75 Change audible voice message indicator setting per line 75 Change ring type 75 Update line text label displayed on called party phone 76 Cisco WebDialer 76 Use WebDialer with User Options directory 77 Use WebDialer with another online corporate directory not User Options directory 77 Log out of WebDialer 77 Set up view or change WebDialer preferences 77 CHAPTER 8 Additional options 79 CHAPTER 9 Troubleshooting 81 General troubleshooting 81 Phone administration data 82 Quality Reporting Tool 83 CHAPTER 10 Cisco one year limited hardware warranty terms 85 View Cisco information packet 85 Cisco one year limited hardware warranty terms 86 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER 1 Preface Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager describes how to install and use your Cisco Unified IP Conference Phone 8831 e Introduction page 1 e Additional information page 2 e Safety and performance information page 2 e Accessibility Features page 3 Introduction This guide provides you with an overview of the features available on your Cisco Unified IP Conference Phone 8831 You
6. Directory Fast Dial codes enable you to place calls quickly You can assign a fast dial code to an existing PAB entry or you can assign a code directly to a phone number Fast Dial codes that are assigned to numbers rather than to PAB entries are labeled raw in the User Options web page The following sections describe using the fast dial codes with Personal Directory Assign fast dial code to PAB from the phone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure Sign in to Personal Directory Use the Navigation bar and Select button to scroll and select an option Enter the name information and press Submit Select the name then press Select Press FastDial Use the Navigation bar combined with Next and Previous to scroll and select a code Press Select for a new fast dial code that you want to assign to the number Assign fast dial code to PAB from User Options web page Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure Sign in to your User Options web page Select User Options gt Fast Dials Select Add New Use the Search Options area to find the appropriate PAB entry Select a phone number in the Search Results area Change the Fast Dial code if desired Select Save E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Contacts Fast Dial codes with Personal Directory Place call using fast dial code Procedure St
7. System RF ID e Linked Mode status e Backlight On Time Backlight On Duration e Backlight Idle Timeout e Days Backlight Not Active To access information about your phone press Apps and scroll to Phone Information Administrator Settings For information on accessing and changing the Administrator Settings contact your system administrator Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Applications a Administrator Settings E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER Contacts Depending on configuration the conference station provides corporate and personal contacts directories e Corporate Contacts Supports a global corporate directory that you can access on the conference station Your system administrator sets up and maintains this feature e Personal Contacts If available supports a personal address book You can configure and access entries from your conference station and from Cisco Unified Communications Manager User Options web pages e Corporate Directory page 27 e Personal Directory page 28 Corporate Directory You can use a corporate directory to place calls to coworkers You can dial a call from the corporate directory even if you are on another call The system administrator sets up and maintains the directory Tips Use the numbers on your keypad to enter characters on t
8. a different softkey or additional softkey features are available The following table provides a guide to some of the softkey features that are commonly available for various call states Also shown is the function of the Call button for the matching state Table 10 Feature map Call State Softkey 1 Softkey 2 Softkey 3 Softkey 4 Call button Idle Redial New Call Apps Morel Off hook Contacts Msgs Fwd All More2 Ring in Answer Divert Answer On hook pre dial Cancel Call Speed Dial X Dial Off hook Redial Cancel Apps Morel On hook Contacts Msgs Calls More2 Ring out Cancel Callback On hook Connected Hold End Call Apps Morel On hook Contacts Transfer Conf More2 ConfList Park Top On hold Resume New Call Apps Morel Resume Contacts Msgs Divert Top E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Survivable Remote Site Telephony overview Call State Softkey 1 Softkey 2 Softkey 3 Softkey 4 Call button Connected Hold End Call Apps Morel On hook multiple calls Contacts Swap or Transfer More2 Calls Conf ConfList Park Top X Note The ConfList softkey displays only if you are in a conference X Note The Calls softkey displays when more than two calls are connected Pressing Calls loads a call list Survivable Remote Site Telephony overview If communication
9. and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL http www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R 2013 Cisco Systems Inc All rights reserved CONTENTS CHAPTER 1 Preface 1 Introduction 1 Additional information 2 Safety and performance information 2 Power outage 2 External devices 2 Cisco product security overview 3 Accessibility Features 3 CHAPTER 2 Features of your Cisco Unified IP Conference Phone 5 Buttons and hardware 5 LED state definitions 6 Display Control Unit 7 Sound Base 8 Wireless extension microphone and charger kit 9 Wired extension microphone kit 12 Phone screen 13 Phone screen cleaning 14 Phone connections 14 Connect mini USB cable to DCU 15 Install ferrite bead on network cable 16 General IP Phone information 17 Power saving mode 17 Feature availability 18 CHAPTER 3 Applications 19 Services 19 Access Services 19 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Contents Call History 19 View call history 20 View call record details 20 Dial from Call History 21 Edit phone number 21 Clear call history 21 Delete call record 22 Prefer
10. between the conference station and the Cisco Unified Communications Manager is interrupted you receive an alert message on your phone If you are on an active call the call remains established and you enter a failover situation The Survivable Remote Site Telephony SRST feature handles this failover While in failover not all the features of conference station are available The following table describes typical features and feature availability For more information about feature availability during failover contact your system administrator When the conference station loses connectivity it may display a message similar to this SRST Some features unavailable Table 11 Feature support during Failover Feature Supported Notes New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features J Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Survivable Remote Site Telephony overview Feature Supported Notes Call Forward No This also applies to other forwarding features such as Call Forward All Call Forward Busy and Call Forward No Answer Conference Yes Conference to Active Calls Join No The Active Calls softkey is not displayed Conference List No Tra
11. can save the number in your Personal Address Book Call Back allows you to receive an audio and a visual notification on your conference station when a busy or unavailable party becomes available For more information contact your system administrator Set Up Call Back notification Step 1 Step 2 Step 3 Procedure Press Call back while listening to the busy tone or ring sound A confirmation screen displays on the phone Press Exit to exit the confirmation screen Your phone alerts you when the line is free Press Call to place the call again Call Forward Call Forward allows you to forward incoming calls from the conference station to another number There are two types of call forwarding features that the system administrator can set up for the conference station e Unconditional call forwarding Call Forward All Applies to all calls that you receive e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive If configured you can set up Call Forward All from the conference station Call Forward All can also be accessed remotely from your User Options web pages Conditional call forwarding rules can only be accessed from your User Options web pages When forwarding calls from your conference station e Enter the call forward target number exactly as you would dial it from the conference station For example enter an access c
12. contains the mini USB connection for the DCS the wired microphone ports and the daisy chain port for the Linked Mode feature E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Features of your Cisco Unified IP Conference Phone Connect mini USB cable to DCU You can use the graphic and table below to identify connections and ports on the Sound Base 345659 Table 8 Sound Base connections and ports Item Description 1 Network port Network port 10 100 SW connection IEEE 802 3af power enabled 2 Wall power Local power connection 3 Mini USB port Connects the base station to the DCU Attention When connecting the USB cable firmly press down on the ferrite bead to ensure it seats correctly between the posts 4 Wired microphone ports Two RJ11 microphone ports An optional wired microphone can be connected to each port 5 Linked Mode daisy chain port Supports the connection of two base stations in Linked Mode Connect mini USB cable to DCU The following images show how to install the USB cable Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Features of your Cisco Unified IP Conference Phone Install ferrite bead on network cable 380111 Procedure Step1 Insert the mini USB connector into the port on the base of the phone Step2 Seat the f
13. display the next time WebDialer is used Calls will automatically dial after you select a contact from the Cisco directory e Disable Auto Close If selected the call window does not close automatically after 15 seconds i Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER A User Options web pages Your Cisco Unified IP Conference Phone 8831 is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your User Options web pages where you can control features settings and services for your conference station This section describes how to log in and select a conference station Sign in and out of User Options web pages page 65 e Select device from User Options web page page 66 e Features and services setup on web page 66 Sign in and out of User Options web pages Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Before you can access any of your user options such as Speed Dial or Personal Address Book you must sign in When you are finished using the User Options web pages you must sign out In some cases you can access your User Option web pages without having to sign in For more information contact your system administrator Procedure Obtain the User Options URL user ID and default password from your system administrator Open a web browser on
14. one device select a device Select Line Settings In the Ring Settings area choose a setting to tell the conference station how to indicate an incoming call Select Save Update line text label displayed on called party phone Step 1 Step 2 Step 3 Step 4 Step 5 Procedure On your User Options web page select User Options gt Device If you have more than one device select a device Select Line Settings In the Line Text Label area enter the text that will identify your directory number when you call another conference station If you do not specify a line text label your directory number displays on the called party s phone Select Save Cisco WebDialer Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking items in a web browser Your system administrator must set up this feature for you E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 User Options web pages Cisco WebDialer i Use WebDialer with User Options directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure Log in to your User Options web pages Choose User Options gt Directory and search for a coworker Click the number that you want to dial If this is your first time using WebDialer set up preferences on the Make Call page Click Dial The call is now placed on your phone To end a call click Hangup or hang up fr
15. sound base flash green Respond to Hold Reversion notification Procedure Press Answer Meet Me conference If enabled by your system administrator you can call a predetermined number at a scheduled time to host or join a Meet Me conference Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features A Host Meet Me conference The Meet Me conference begins when the host connects Participants who call the conference before the host has joined hear a busy tone and must dial again amp Note The conference ends when all participants hang up the conference does not automatically end when the host disconnects Host Meet Me conference Procedure Step1 Obtain a Meet Me phone number from your system administrator Step2 Distribute the Meet Me phone number to participants Step3 When you are ready to start the meeting press MeetMe You may need to press More first Step4 Dial the Meet Me phone number Join Meet Me Conference Procedure Step1 Dial the Meet Me phone number provided by the conference host Step2 Ifyou hear a busy tone the host has not yet joined the conference In this case disconnect and try your call again Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with the conference station phone number To set up Mobile Connect use the User Options web pages to set up remote destinations
16. that there is an incoming call If the conference phone is on mute then an incoming call will still flash green on the Call button but the LED for the DCU mute button is solid red the sound base LEDs are solid red and the mute button on the Sound Base is also solid red The following table is a guide to the behaviour of the LEDs on the sound base and the DCU Table 1 Conference phone LED state table suns Base LEDs 3 Mute Button DCUCall DCU Mute Button Button Off No call Off No call with VM red solid Off DND flash green flash green flash Off Incoming call green flash green flash Off Hold Revert Call green flash green flash Off Hold Call green pulse green pulse Off Hold Remote Call red pulse Off Remote in use Call red solid Unmuted Ringout Connected Call green solid green solid Unmuted DNDFlash green solid green flash Unmuted Incoming Call green solid green flash Unmuted Hold Revert Call green solid green flash Muted Ringout Connected red solid red solid green solid red solid Muted DND Flash red solid red solid green flash red solid Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Features of your Cisco Unified IP Conference Phone Display Control Unit Media Path Call on Focus Sound Base Display C
17. was answered remotely Your call history identifies calls that were Placed Received or Missed Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features Speed Dial Speed Dial Speed Dial features allow you to quickly place a call using preconfigured codes to place a call or by selecting an item from the Call History list Before you can use speed dial features on the conference station you must set up Speed Dial on your User Options web pages The conference station allows 10 speed dial entries The conference station supports these speed dial features e Speed dial codes Allows you to dial a phone number from a code sometimes referred to as abbreviated dialing or fast dialing Related Topics Speed Dial setup on web on page 70 Place call using speed dial codes Transfer Before You Begin Before you can use speed dial codes on the conference station you must set up the codes on your User Options web pages Procedure To place a call enter the speed dial code and press the Speed Dial Transfer allows you to redirect a connected call from the conference station to another number Before completing a transfer procedure you can press Cancel to cancel the procedure Transfer call to another number Step 1 Step 2 Step 3 Step 4 Before You Begin The call must be active to be transferred Procedure Press Transfer Enter the destination n
18. your computer and enter the URL If prompted to accept security settings select Yes or Install Certificate Enter your user ID in the Username field Enter your password in the Password field Select Login The Cisco Unified CM User Options home page displays From this page you can use User Options to select a device access User Settings Directory features your Personal Address Book and Fast Dials To sign out of user options select Logout Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E User Options web pages Select device from User Options web page Select device from User Options web page Procedure Step1 Log in to your User Options web pages and then choose User Options gt Device The Device Configuration page appears Step2 Ifyou have multiple conference stations assigned to you verify that the appropriate conference station is selected If necessary choose another conference station from the Name drop down list From the Device Configuration page you can access conference station specific options such as Line Settings Speed Dials Phone Services and Service URL Step3 To return to the Device Configuration page from another page choose User Options gt Device Features and services setup on web This section describes how to configure features and services from your User Options web pages after logging in Related Topics Sign in and out of User Op
19. Ajaj CISCO g A g R4 4 a E fd Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 First Published June 21 2013 Last Modified August 27 2013 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not ins
20. D displays with the call icon If the caller ID is unavailable then the phone number displays If the phone number is unavailable then the message Unknown displays All Call History items are integrated into one list and are ordered by time latest to oldest You can dial a number directly from the Call History list If set up by your administrator the Call History logs the received and placed calls from shared lines To view the call history logs open the Call History screen View call history Step 1 Step 2 Procedure Press Apps Use the Navigation bar and Select button to scroll and select Call History View call record details Step 1 Step 2 Step 3 Step 4 Procedure Press Apps Use the Navigation bar and Select button to scroll and select Call History Select a call record and press Details If the Details softkey is not visible on the screen press More first Press gt to return to the Call History list E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Applications Dial from Call History i Dial from Call History Step 1 Step 2 Step 3 Procedure Press Apps Use the Navigation bar and Select button to scroll and select Call History From the Call History list select the call you want to dial and press Call Edit phone number Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Apps Use the Navigatio
21. Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group Your system administrator assigns you to a call pickup group and sets the call pickup softkeys Answer call using Pickup Procedure Step1 Press Pickup to transfer a ringing call within your pickup group to the conference station Step2 Ifthe call rings press Answer to connect to the call Answer Call using Group Pickup and Group Pickup Number Procedure Step1 Press Group Pickup to answer a call on a phone outside your pickup group Step2 Enter the group pickup number Step3 Ifthe call rings press Answer to connect to the call Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Answer call using Group Pickup and phone number i Answer call using Group Pickup and phone number Procedure Step1 Press Group Pickup Step2 Enter the number of the phone line with the call that you want to pick up For example if the call is ringing on line 12345 enter 12345 Step3 Ifthe call rings press Answer to connect Answer call using Other Pickup Procedure Step1 Press OPickup to transfer a call in your pickup group or in an associated group to the conference station Step2 Ifthe call rings press Answer to connect cBarge The cBarge feature allows you to add yourself to a call on a shared line and create a standard ad
22. anager 9 0 E Messages a Access voice messages You may need to press More first E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER Calling features You can perform basic call handling tasks using a range of features and services Feature availability can vary contact your system administrator for more information Softkey feature map page 38 e Answer page 41 Call Back page 42 e Call Forward page 42 e Call Park page 43 e Call Pickup page 44 e cBarge page 45 e Conference page 45 e Divert page 47 e Do Not Disturb page 47 e Enhanced Room Coverage page 48 e Cisco Extension Mobility page 51 e Fast Dial page 51 e Hold page 52 e Hold Reversion page 53 e Meet Me conference page 53 e Mobile Connect page 54 e Monitoring and Recording page 56 e Multiple calls per line page 56 e Mute page 58 e On Hook dialing page 59 e Plus Dialing page 59 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features Softkey feature map e Privacy page 60 e Quality Reporting Tool page 60 e Redial page 61 e Shared lines page 61 e Speed Dial page 62 e Transfer page 62 e Cisco WebDialer page 63 Softkey feature map Depending upon how your system administrator sets up your phone not all features may be available to you some features may be accessed from
23. and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations When you enable Mobile Connect e The conference station and remote destinations receive calls simultaneously e When you answer the call on the conference station the remote destinations stop ringing disconnect and display a missed call message E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Enable Mobile Connect e When you answer the call on one remote destination the other remote destinations and the conference station stop ringing disconnect and a missed call message displays on the other remote destinations Enable Mobile Connect Procedure Step1 Press More Step2 Press Mobility to display the current remote destination status Enabled or Disabled Step3 Press Select to change the status Step4 Press Exit Switch IP phone call to mobile phone Procedure Step1 Press More Step2 Press Mobility Step3 Select To mobile Step4 Answer the in progress call on your mobile phone You cannot use the conference station for any other calls while this call is still in progress The Call button LED lights solid red and the calling party number displays on the phone Switch mobile call to IP phone Procedure Step1 Press Call on the conference station Step2 Hang up the call on your mobile phone to disconnect the mobile phone bu
24. ange phone display language Procedure Step1 Sign in to your User Options web page Step2 Select User Options gt Device Step3 Select an item from the User Locale drop down list Step4 Select Save Line settings on web Line settings include call forward voice message indicators ring types and line text labels that you set up for your conference station amp Note By default the ring type and line text label options do not display on your User Options web pages Contact your system administrator to set up these options so that you can access them This section describes the line settings you can update from your User Options web pages Related Topics Sign in and out of User Options web pages on page 65 Call Forward on page 42 Preferences on page 22 Set up Call Forward per line Procedure Step1 On your User Options web page select User Options gt Device Step2 Select a phone from the Name drop down menu Step3 Select Line Settings Step4 Ifyou have more than one directory number line assigned to your phone select a line from the Line drop down menu Step5 In the Incoming Call Forwarding area select call forwarding settings for various conditions Step6 Select Save E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 User Options web pages Line settings on web Change voice message indicator setting per line Step 1 Step 2 Step 3 Step 4
25. ant to view Access status data Choose Apps gt Admin Settings gt Status and then navigate to the item that you want to view Access model information Choose Apps gt Admin Settings gt Phone Information and then navigate to the item that you want to view E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Troubleshooting Quality Reporting Tool i Quality Reporting Tool Your system administrator may temporarily configure the conference station with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT to submit information to your system administrator Depending on your configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Troubleshooting a Quality Reporting Tool E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER 1 O Cisco one year limited hardware warranty terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com e View Cis
26. ar limited hardware warranty terms c Click Go The Cisco warranty page appears d Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF You can also contact the Cisco service and support website for assistance http www cisco com public Support_root shtml Cisco one year limited hardware warranty terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1Y1DEN__ html E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 INDEX B external devices 2 caution 2 buttons and connections 8 information 2 sound base 8 LED 8 linked mode daisy chain port 8 microphones 8 mute 8 network port 8 speaker 8 USB port 8 wall power 8 wired microphone ports 8 M buttons and hardware 5 display control unit 5 DCU 5 sound base 5 wired extension kit 5 wireless extension kit and charger 5 buttons and softkeys 7 F feature availability 18 description 18 microphone 9 12 49 wired expansion 12 wireless 49 wireless extension 9 display control unit 7 P call button 7 keypad 7 power outage 2 LED 7 power saving 17 mute 7 description 17 navigator with select ke
27. at the microphone is linked Press Pair If the channel is ready to pair the pairing process begins and a text message displays Put the microphone that corresponds to the selected channel in pairing mode by pressing the microphone s Mute button until the LED lights solid red If pairing succeeds the screen reverts to the Wireless Microphones Menu and the message Mic X Paired Successfully displays If pairing times out or fails the status is updated and you can cancel or retry Press Cancel to revert to the Wireless Microphones Menu Press Retry to start the pairing process again Related Topics Unpair wireless microphone on page 50 Unpair wireless microphone L Note Step 1 Step 2 Step 3 Step 4 Step 5 If you need to connect a wired microphone to the conference station any wireless microphones must be unpaired first You can also use this procedure to unpair a microphone that is no longer in use This option is not available if the microphone is connected To enable the unpair command place the wireless microphone in its charger or turn it off Procedure Choose Applications gt Admin Settings gt Wireless Microphones Select either Wireless Microphone 1 or Wireless Microphone 2 If the selected channel is paired the Unpair softkey displays Press Unpair A verification prompt with the options to Cancel or Unpair displays Press Unpair to continue to unpair the microphone The microphone channe
28. ation can support several speed dialing features e Speed Dials e Abbreviated Dials e Fast Dials This section describes how to set up speed dialing features from your User Options web pages Related Topics Speed Dial on page 62 Sign in and out of User Options web pages on page 65 Fast Dials on web on page 68 Set up speed dial codes Procedure Step1 On your User Options web page select User Options gt Device Step2 Select a phone from the Name drop down menu Step3 Select Speed Dials Step4 In the Speed Dial Settings area enter a number and label for a speed dial code Step5 Select Save Set up Abbreviated Dialing codes Procedure Step1 Choose User Options gt Device Step2 Choose a phone from the Name drop down menu Step3 Click Speed Dials Step4 Enter a number and label for an Abbreviated Dialing code Step5 Click Save E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 User Options web pages Phone services setup on web i Phone services setup on web Conference station services can include special conference station features network data and web based information such as stock quotes and movie listings You must first subscribe to a conference station service before accessing it on the conference station This section describes how to configure conference station services using your User Options web pages Related Topics Sign in and out of Us
29. audio noise may still occur In these cases Cisco recommends that you take one or more of these actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of external devices cables and connectors In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Cisco product security overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www bis doc gov index php regulations export administration regulations ear Accessibil
30. before the scheduled sleep time you receive a message that the conference station will power down at a specific time If the power saving mode is enabled by your system administrator you hear your ringtone play The ringtone plays according to the following schedule At 10 minutes before power down the ringtone plays four times e At 7 minutes before power down the ringtone plays four times e At 4 minutes before power down the ringtone plays four times e At 30 seconds before power down the ringtone plays 15 times or until the phone powers down If your conference station is inactive idle at the sleep time it powers down If your conference station is active for example on a call it waits until it has been inactive for a period of time before removing power After the conference station goes to sleep press the Mute button on the sound base to wake the conference station up You cannot wake the conference station using the DCU After the conference station is inactive for a period of time it goes back to sleep At the set wake time the conference station powers up Wake and sleep times are also linked to the configured days that you normally work If your requirements change for example your work hours or work days change contact your system administrator to have your conference station reconfigured For more information about Energy Wise and your conference station contact your system administrator Feature availability De
31. can be displayed is 16 If there are more than 16 participants only the most recent 16 participants to join display Remove conference participants Step 1 Step 2 Procedure While in a conference press ConfList to view a list of participants Highlight the participant that you want to remove and then press Remove Note Only the most recent 16 conference participants display E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Divert Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number Your system administrator configures this feature and sets the receiving phone number Divert call Procedure Press Divert to send an active call an incoming call or a held call to either your voicemail system or to a predetermined phone number set up by your system administrator Do Not Disturb Do Not Disturb DND allows you to turn off notification of incoming calls The ringer as well as audible and visual notifications can be turned off Depending on how your administrator has configured this feature incoming calls are either immediately rejected or the caller information displays on screen The system administrator configures the DND softkey but you can change your DND options from your User Options web pages DND interacts with other types of calls If both DND and Call Forwa
32. can read it completely for a solid understanding of the capabilities of your phone or refer to the table below for pointers to commonly used sections If you want to Then Review safety information See Safety and performance information on page 2 Connect the phone See Phone connections on page 14 Use the phone after it is installed Start with Features of your Cisco Unified IP Conference Phone on page 5 Learn what the phone buttons mean See Buttons and hardware on page 5 Learn about the display screen See Phone screen on page 13 Make calls See Calling features on page 37 Put calls on hold See Hold on page 52 Mute calls See Mute on page 58 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Preface Additional information If you want to Then Transfer calls See Transfer on page 62 Make conference calls See Conference on page 45 Set up speed dialing See Speed Dial on page 62 Share a phone number See Shared lines on page 61 Change the ring volume or type See Ringtones on page 22 View your missed calls See Call History on page 19 Listen to your voice messages Additional information See Messages on page 35 You can access the most current Cisco documentation at this URL http www cisco com en US products ps12965 tsd_products_support_seri
33. co information packet page 85 e Cisco one year limited hardware warranty terms page 86 View Cisco information packet Step 1 Step 2 Step 3 Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com Procedure Launch your browser and go to this URL http www cisco com en US products prod_warranties_listing html The Warranties and License Agreements page appears To read the Cisco Information Packet follow these steps a Click the Information Packet Number field and make sure that the part number 78 5235 03B0 is highlighted b Select the language in which you would like to read the document c Click Go d The Cisco Limited Warranty and Software License page from the Information Packet appears e Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF files You can download the reader from http www adobe com To read translated and localized warranty information about your product follow these steps a Enter this part number in the Warranty Document Number field 78 10747 01C0 b Select the language in which you would like to view the document Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Cisco one year limited hardware warranty terms Cisco one ye
34. de the Mute button on the secondary sound base behaves the same as the Mute button on the primary unit LED indicators on both the sound base and the DCU indicate the mute status of the conference station Solid red base LEDs and red base Mute button muted Solid red DCU Mute button muted Mute IP phone sound base Procedure Step1 Press Mute to turn Mute on The Mute button is backlit by a solid red light and the sound base LEDs light red Step2 Press Mute again to turn Mute off E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Mute IP phone DCU i Mute IP phone DCU Procedure Step1 Press Mute to turn Mute on The Mute button is backlit by a solid red light and a mute icon displays on the screen Step2 Press Mute again to turn Mute off On Hook dialing On hook dialing allows you to enter a phone number before getting a dial tone and then press the Call button to complete the call Dial number on hook Procedure Step1 Enter or speed dial a phone number Step2 Press Dial Plus Dialing Plus Dialing allows you to press and hold the star key for at least 1 second to insert a plus sign as the first digit in a phone number when dialing an international number A phone number with the sign in it can be selected and dialed without the need to add digits for international calls Dial international number Before You Begin
35. e more than one phone it will be specified by device type and MAC address To display the MAC address on your phone choose Settings gt Network Configuration gt MAC address Note Ifyou have an Extension Mobility profile you can select your Extension Mobility logged in device from the Calling device menu e Use Extension Mobility If selected prompts Cisco WebDialer to use the conference station that is associated with your Cisco Extension Mobility profile if available e Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory e Disable Auto Close If selected prompts Cisco WebDialer to display the Hang Up page E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER Additional options Your system administrator can configure your Cisco Unified IP Conference Phone 8831 to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs and work environment If you Need to handle more calls on the conference station line Then Ask your system administrator to configure your line to support more calls Note Your conference station suppo
36. e PAB entry you want to delete Check the checkbox next to the PAB entry you want to delete Click Delete Selected Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E User Options web pages Fast Dials on web Fast Dials on web This section describes how to assign Fast Dials from your User Options web pages Tips e You can create up to 500 fast dial and PAB entries e When you create a new fast dial entry without using a PAB entry the fast dial entry is labelled Raw in your User Options web pages The entry does not display a configurable text label and does not have a matching entry in your PAB Related Topics Sign in and out of User Options web pages on page 65 Assign Fast Dial code to Personal Directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Assign Fast Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to Personal Directory Enter the name information and press Submit Select the name then press FastDial Select a number and press Select Press Next Press Assign for a new fast dial code that you want to assign to the number Dial code to phone number Procedure Sign in to your User Options web page Select User Options gt Fast Dials Select Add New Change the Fast Dial code if desired Enter a phone number Select Save E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Commun
37. e parking number for the call into another phone in the Cisco Unified Communications Manager system Your system administrator sets up the parking number for the conference station Procedure During a call press the Park The conference station screen displays the call park number where the system stored your call Note the call park number displayed on the screen This number is used to retrieve the call You have a limited time to retrieve a parked call before it reverts to ringing at the original number Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features A Call Pickup Step3 From any other Cisco Unified IP Phone or conference station in your network enter the call park number to retrieve the call Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone You might use Call Pickup if you share call handling tasks with coworkers The ways to pick up a call are e Pickup Allows you to answer a call that is ringing on another phone within your call pickup group If multiple calls are available for pick up the conference station picks up the oldest call first e Group Pickup Allows you to answer a call on a phone that is outside your call pickup group by e Using a group pickup number that is provided by your system administrator e Dialing the number of the ringing phone e Other
38. ences 22 Ringtones 22 Change Ringtone 22 Contrast 23 Adjust Contrast 23 Linked Mode 23 Link Conference Phones 24 IP Phone Information 24 Administrator Settings 25 CHAPTER 4 Contacts 27 Corporate Directory 27 Dial Contact from Search 27 Dial Contact from Search during an active call 28 Personal Directory 28 Personal Directory options 29 Sign In and Out of Personal Directory 29 Add Personal Directory entry 30 Search for entry in Personal Directory 30 Dial number from Personal Directory 31 Delete Personal Directory entry 31 Edit Personal Directory entry 31 Fast Dial codes with Personal Directory 32 Assign fast dial code to PAB from the phone 32 Assign fast dial code to PAB from User Options web page 32 Place call using fast dial code 33 Delete fast dial code 33 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Contents CHAPTER 5 Messages 35 Access voicemail 35 Voice message identification 35 Access voice messages 35 CHAPTER 6 Calling features 37 Softkey feature map 38 Survivable Remote Site Telephony overview 39 Answer 41 Call Back 42 Set Up Call Back notification 42 Call Forward 42 Forward calls 43 Call Park 43 Park call 43 Call Pickup 44 Answer call using Pickup 44 Answer call using Group Pickup and Group Pickup Number 44 Answer call using Group Pickup and phone number 45 Answer call using Other Pickup 45 cBarge 45 Join conference on shared line 45 Con
39. ep1 Sign in to Personal Directory Step2 Select Personal Fast Dials Step3 Scroll to the fast dial code that you want to dial Step4 Press Dial Delete fast dial code Procedure Step1 Sign in to Personal Directory Step2 Select Personal Fast Dials and search for a fast dial code Step3 Select the fast dial code to delete Step4 Press Remove Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Contacts A Fast Dial codes with Personal Directory E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER 5 Messages Voice messages are stored on your voicemail system Your company determines the voicemail system your phone uses e Access voicemail page 35 e Voice message identification page 35 e Access voice messages page 35 Access voicemail Procedure Step1 Press Msgs Step2 Follow the voice prompts Voice message identification If you have a voice message the Call button on the DCU is red and the phone screen displays the New Voicemail status message You can also configure an audible message indicator using your User Options web pages If you have configured an audible message indicator listen for a stutter tone when you try to place a call Access voice messages Procedure Press Msgs to listen to voice messages Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications M
40. er Options web pages on page 65 Subscribe to service Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure On your User Options web page select User Options gt Device Select a phone from the Name drop down menu Select Phone Services Select Add New Select a service from the drop down list and select Next Optional Change the service label or enter additional service information if available Select Save Search for services Step 1 Step 2 Step 3 Procedure On your User Options web page select a device Select Phone Services Select Find Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E User Options web pages User settings on web Change or end services Procedure Step1 On your User Options web page search for services Step2 Select one or more entries Step3 Select Delete Selected Change service name Procedure Step1 On your User Options web page search for services Step2 Select a service name Step3 Change the information and select Save Access service on phone Procedure From the conference station choose L gt Services User settings on web User settings include your password PIN and language locale settings Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on the conference station Use you
41. errite bead between the posts and press the bead down firmly Step3 Thread the cable in the cable channel Make sure that you leave some slack in the cable Install ferrite bead on network cable The following images show how to install the ferrite bead on the network cable J Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Features of your Cisco Unified IP Conference Phone General IP Phone information i 0 3mm Procedure Step1 Align the ferrite bead with the head of the network cable and move the ferrite bead along the cable until there is a gap of 1 0 mm 0 3 mm between the bead and the connector Step2 Place the cable into the ferrite bead channel and loop the cable around the ferrite bead so that the cable exits the bottom of the bead Step3 Hold the cable in the ferrite bead channel and close the ferrite bead Snap the latch closed General IP Phone information Power saving mode Your conference station supports the Cisco EnergyWise EW program Your system administrator sets up sleep power down and wake power up times for your conference station to save energy In the sleep state the LED for the sound base Mute button becomes solid gray and the DCU powers off Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 jE Features of your Cisco Unified IP Conference Phone A Feature availability Ten minutes
42. es_home html You can access the Cisco website at this URL http www cisco com You can access the most current licensing information at this URL http www cisco com en US products ps12965 products_licensing information_listing html Safety and performance information The following sections provide information about the impact of power outages and external devices on your Cisco Unified IP Phone Power outage Your access to emergency service through the phone depends on the phone being powered If there is a power interruption Service and Emergency Calling Service dialing will not function until power is restored In case of a power failure or disruption you may need to reset or reconfigure the equipment before using the Service or Emergency Calling Service dialing External devices Cisco recommends using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Preface amp Cisco product security overview Note A Caution Not all Cisco IP Telephony products support external devices cords or cables For more information consult the documentation for your phone Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some
43. ess a speed dial button for the transfer destination When you have reached the maximum number of calls for your line pressing Transfer allows you to select the calls from a list of calls on the line Wait for the recipient to answer Press Transfer again Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features A Shared Line Shared Line If the conference station is registered on a shared line you can handle multiple calls in the following ways If there are two or more remote calls on the shared line the caller ID field on the conference station indicates the number of remote calls on the line and the state of the call Press Calls to display the call list window e If at least one call on the shared line is on hold the Call button LED flashes red Press Resume to make the call active or use the Navigation bar to choose a call to resume from the call list For example if a remote call on the shared line is placed on hold the Call button on your conference station will flash red Mute Mute allows you to block audio input for the conference station so that you can hear other parties on the call but they cannot hear you The conference station can be muted in two ways Press the Mute button on the Sound Base e Press the Mute button on the DCU If connected the optional extension microphones can also be used to mute the conference station In Linked Mo
44. ess microphone on page 49 or Unpair wireless microphone on page 50 Wireless Microphone 2 The channel that can be used to pair the second microphone See Pair wireless microphone on page 49 or Unpair wireless microphone on page 50 Wireless Microphone Range Sets the baseband power and effective RF range for the wireless microphones The RF range can be set to Select Low Medium or High and press Select Or press Default to select the default setting and press Select e Low e Medium e High Pair wireless microphone Step 1 Step 2 Before You Begin The microphone must be in the off state before you can pair it to the conference station A microphone is off if the microphone s LED is off To turn off the wireless microphone hold down the microphone button until the microphone LED turns solid red then release Procedure Choose Apps gt Admin Settings gt Wireless Microphones Select either Wireless Microphone 1 or Wireless Microphone 2 Ifthe selected channel is available a Pair microphone 1 o0rPair microphone 2 prompt displays and the Pair softkey displays Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features Unpair wireless microphone Step 3 Step 4 Step 5 Step 6 If a microphone is already linked to a particular channel pairing cannot be initiated on the selected channel and the dialog shows th
45. ference 45 Add third party to conference 46 View conference participants 46 Remove conference participants 46 Divert 47 Divert call 47 Do Not Disturb 47 Turn DND on and off 47 Enhanced Room Coverage 48 Wireless Microphone menu 49 Pair wireless microphone 49 Unpair wireless microphone 50 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Contents Cisco Extension Mobility 51 Enable Extension Mobility 51 Fast Dial 51 Place call using Fast Dial 52 Hold 52 Hold active call 52 Switch between active and multiple holding calls 53 Hold active call and answer new incoming call 53 Hold Reversion 53 Respond to Hold Reversion notification 53 Meet Me conference 53 Host Meet Me conference 54 Join Meet Me Conference 54 Mobile Connect 54 Enable Mobile Connect 55 Switch IP phone call to mobile phone 55 Switch mobile call to IP phone 55 Monitoring and Recording 56 Multiple calls per line 56 Multiple incoming calls 56 Call ended on line with multiple calls 56 Outbound call maximum 56 Answer second call on same line 56 Switch between calls on same line 57 Create conference with two calls on same line 57 Transfer two calls on same line 57 Shared Line 58 Mute 58 Mute IP phone sound base 58 Mute IP phone DCU 59 On Hook dialing 59 Dial number on hook 59 Plus Dialing 59 Dial international number 59 Privacy 60 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Comm
46. hat is available on the conference station including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls When you get a call you see a notification on the conference station screen The call notification remains visible for a preset amount of time If there are multiple simultaneous incoming calls an incoming call list window is displayed and you can select which call to answer To answer a call press Answer or press the Call key If an incoming call has been call forwarded from another phone or conference station you may see additional information to identify that the call has been forwarded Your system administrator controls the amount of additional information displayed Additional information can identify the person who forwarded the call to you and the caller information When you receive a call the phone number that displays on the screen contains the string of digits that you can dial to contact the caller The digit string can contain the following digits if required e Code to obtain an outside line for example if you have to dial 9 e Long distance code Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Calling features A Call Back Call Back e Area code e City code Telephone number The conference station saves the complete digit string in the call history and you
47. he conference station screen and use the Navigation bar to move between input fields Dial Contact from Search Procedure Step1 Press Contacts Step2 Use the Navigation bar and Select button to scroll and select Corporate Directory Step3 Select any of these criteria to search for a coworker e First name Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Contacts A Dial Contact from Search during an active call e Last name Number Step4 Enter the search criteria information press Search and select a contact Step 5 To dial a contact perform one of these actions e Press Dial e Press the contact label number e Press the Call key on the DCU Dial Contact from Search during an active call Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts Use the Navigation bar and Select button to scroll and select Corporate Directory Select any of these criteria to search for a coworker e First name e Last name e Number Enter the information then select Search gt Dial Perform one of these actions to handle the original call e Dial the second call to automatically put the first call on hold Press Transfer to transfer the first party to the second and drop yourself from the call To complete the action press Transfer again after dialing e Press Conference to create a conference call with all parties including you To complete the ac
48. hoc conference Join conference on shared line Procedure Press cBarge You may need to press More first Conference Conference allows you to talk simultaneously with multiple parties When you are talking on a call use Conference to dial another party and add them to the call Before completing a conference procedure you can press Cancel to cancel the procedure Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Calling features A Add third party to conference As the conference host you can remove individual participants from the conference You can also view a list of participants The conference ends when all the participants hang up Add third party to conference Step 1 Step 2 Step 3 Step 4 Before You Begin Before you can add a party to the conference you must be on an active call and not on hold Procedure Press Conf Enter the phone number fast dial code or speed dial number for the party you want to add If you have several held calls you can press Calls to display a caller list and add a caller to the conference After the new party answers press Conf The conference begins Optional Repeat these steps to add more parties if desired View conference participants Procedure While in a conference press ConfList to view a list of the last 16 participants who have joined the conference The maximum number of participants that
49. ications Manager 9 0 User Options web pages Search for Fast Dial entry Step 1 Procedure Sign in to your User Options web page Step2 Select User Options gt Fast Dials Step3 Specify search information and select Find Edit Fast Dial phone number Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to your User Options web page Select User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Select a component of the entry Change the phone number Select Save Delete Fast Dial Personal Address Book entry Step 1 Step 2 Step 3 Step 4 Procedure Sign in to your User Options web page Search for a fast dial entry Select one or more entries Select Delete Selected Address book synchronization tool Fast Dials on web You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Entries from your Microsoft Windows Address Book become accessible on your conference station and your User Options web pages Your system administrator can give you access to the synchronizer and provides detailed installation instructions Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E User Options web pages Speed Dial setup on web Speed Dial setup on web Depending on configuration the conference st
50. ion Mobility Service See Cisco Extension Mobility on page 51 Want to extend the area covered by audio Ask your administrator about e Linking to another Conference Station sound base e Adding a Wireless Extension Microphone Kit e Adding a Wired Extension Microphone Kit See e Linked Mode on page 23 e Enhanced Room Coverage on page 48 J Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER Troubleshooting This section provides troubleshooting information for the Cisco Unified IP Conference Phone 8831 e General troubleshooting page 81 e Phone administration data page 82 e Quality Reporting Tool page 83 General troubleshooting This section provides information to help you troubleshoot general problems with the conference station For more information see your system administrator Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply e You must log into the Cisco Extension Mobility Service e The conference station has time of day restrictions that prevent you from using some features during certain hours of the day A conference station button is unresponsive Your system administrator may have disabled the button on the conference station Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Tro
51. ions The following sections describe the personal directory options Sign In and Out of Personal Directory Step 1 Step 2 Step 3 Step 4 The conference station automatically logs you out of the PAB after a certain amount of time This time limit can vary For more information contact your system administrator Procedure Press Contacts Use the Navigation pad and Select button to scroll and select Personal Directory Enter the user ID and PIN provided by your system administrator and press Submit To logout select Log Out press Select and then press OK Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Contacts Personal Directory options Add Personal Directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts Sign in to Personal Directory Select Personal Address Book The Search for an entry screen displays Press Submit Press New You may need to press More first Enter the Name information Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Press Submit to add the entry to your personal directory Related Topics Sign In and Out of Personal Directory on page 29 Assign fast dial code to PAB from the phone on page 32 Search for entry in Personal Directory Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts Sign in to Perso
52. ions Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together In addition to basic call handling features your conference station can provide enhanced productivity features that extend your call handling capabilities Depending on configuration the conference station supports e Access to network data XML applications and web based services e Online customizing of conference station features and services from your User Options web pages Buttons and hardware page 5 Phone screen page 13 Phone connections page 14 General IP Phone information page 17 Feature availability page 18 Buttons and hardware The Conference Phone has two primary components e Display Control Unit DCU e Sound Base In addition the following optional extension kits can be added to or used with the conference phone Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Features of your Cisco Unified IP Conference Phone A LED state definitions Wired Microphone Extension Kit e Wireless Microphone Extension Kit and Charger For your conference phone to work it must be connected to the corporate IP telephony network LED state definitions LEDs on the Sound Base and DCU provide information about the state of the conference phone For example green flashing lights on the Sound Base and on the DCU Call button indicate
53. ity Features The Cisco Unified IP Phone 8800 Series provides accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the features on these phones see http www cisco com en US docs voice_ip_comm cuipph all_models accessibility english user guide access_70 html You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Preface Accessibility Features E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER Features of your Cisco Unified IP Conference Phone The Cisco Unified IP Conference Phone 8831 is a full featured single line conference station that provides voice communication over an IP network It functions much like a digital business phone allowing you to place and receive calls and to access features such as mute hold transfer speed dial and call forward In addition because conference stations connect to your data network they offer enhanced IP telephony features including access to network information network services and customizable features and services The conference station provides a backlit LCD screen support for up to ten speed dial numbers and a variety of other sophisticated funct
54. l s registration information in the base deletes If you view the microphone channel s status in phone info menu the status value and RFID are empty Press return to revert to the wireless microphones menu and stop the process Related Topics Pair wireless microphone on page 49 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Cisco Extension Mobility i Cisco Extension Mobility X Cisco Extension Mobility allows you to temporarily configure a Cisco Unified IP Phone or Conference Station to use as your own After you log in to Extension Mobility the new device adopts your user profile features established services and web based settings Your system administrator must configure Extension Mobility for you The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone Note e Extension Mobility automatically logs you out after a certain amount of time Your system administrator establishes this time limit e Changes that you make to your Extension Mobility profile from your User Options web pages take effect immediately if you are logged in to Extension Mobility on the physical device otherwise changes take effect the next time you log in e Changes that you make to a phone or conference station from your User Options web pages take effect immediately if you are logged out of Extension Mobility other
55. ld void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental Cisco
56. n bar and Select button to scroll and select Call History Select the call you want to edit Press Edit Dial Press gt gt to move the cursor to the right and press lt lt to move the cursor to the left Press the Up arrow of the Navigation bar to place the cursor before the left most character e Press the Down arrow of the navigation bar to place the cursor after the right most character Press to delete numbers Press Dial to dial the edited number Press to return to the Call History list Clear call history Step 1 Step 2 Step 3 Step 4 Procedure Press Apps Use the Navigation bar and Select button to scroll and select Call History Press Clear Press Delete to delete the Call History list or press Cancel to go back to the Call History screen Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Applications Delete call record Delete call record Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Apps Use the Navigation bar and Select button to scroll and select Call History Select the call you want to delete Press Del Call Press Delete to delete the call or press Cancel to go back to the Call History screen Preferences Ringtones You can customize how the conference station indicates an incoming call and a new voice mail message You can also adjust the ringer volume In addition to the default ringtone you can customi
57. nal Directory Select Personal Address Book Select the search criteria and press Submit Related Topics Sign In and Out of Personal Directory on page 29 Dial number from Personal Directory on page 31 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Contacts Personal Directory options i Dial number from Personal Directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Contacts Sign in to Personal Directory Select Personal Address Book and search for an entry Select the personal address book entry that you want to dial Press Select Press Dial Delete Personal Directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedure Press Contacts Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Press Delete Press OK to confirm the deletion Edit Personal Directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Modify the entry information Press Phones to modify a phone number Press Update Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Contacts A Fast Dial codes with Personal Directory Fast Dial codes with Personal
58. ne wired microphone The secondary unit supports only one wired microphone a wireless microphone cannot be connected to a secondary Sound Base You cannot mix microphone kits if you plan to connect a microphone to both sound bases they must both be wired microphones Wired and wireless microphones cannot be used at the same time and the wireless microphones have a higher priority Attempting to connect a wired microphone to a conference phone that has paired or connected channels results in a warning to the user that the wired microphone is disabled To solve this problem unpair any paired or connected wireless microphones before connecting a wired microphone 34570 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Features of your Cisco Unified IP Conference Phone Phone screen o Table 5 Wired microphone buttons Item Description 1 Mute button Phone screen The DCU contains the LCD phone screen The idle or home screen displays information about the status of calls and features If the conference phone is in an offline state the idle screen displays the message Phone is not registered and the Apps softkey remains available You can use the graphic and table below to identify the features and functions available on the screen OR03 05 13 18 49 7016 g AFN f p Jessica Taylor g 7 6066 06 27 4 p OR Q Hod end Cal App
59. nsfer Yes Consult only Transfer to Active Calls Direct No Transfer Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Yes Unified Session Presentation Yes Conference is the only feature supported Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster Speed Dial Yes To Voicemail Divert No The Divert softkey is not displayed Park Monitoring No The Park softkey is not displayed Barge No You see the message That feature is not currently available Enhanced Message Waiting No Message count badges do not Indication appear on the phone screen Only the Message Waiting icon displays Calling features Answer Answer i Feature Supported Notes Directed Call Park No The softkey is not displayed Hold Reversion No Calls remain on hold indefinitely Remote Hold No Calls appear as Local Hold calls Meet Me No The Meet Me softkey is not displayed PickUp No The softkey causes no action Group PickUp No The softkey causes no action Other PickUp No The softkey causes no action Malicious Call ID No The softkey causes no action QRT No The softkey causes no action Mobility No The softkey causes no action Privacy No The softkey causes no action Call Back No The Call Back softkey is not displayed Answer allows you to answer the oldest call t
60. ode or the area code if necessary Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Forward calls e Call forwarding is line specific If a call reaches you on a line where call forwarding is not enabled the call rings as usual For more details about the following configurable call forward options contact your system administrator e Allow calls placed from the call forward target number to the conference station to ring through rather than be forwarded Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain Forward calls Step 1 Step 2 Step 3 Step 4 Call Park Park call Step 1 Step 2 Procedure Press Fwd AIL Enter the target phone number Depending on how your voicemail system is set up you may be able to press Msgs to forward all calls to voicemail A visual confirmation displays on the screen while call forwarding is active To cancel call forwarding press Fwd OFF To forward calls remotely or to set conditions on fall forwarding go to your User Options Web pages Call Park allows you to use the conference station to park temporarily store a call The parked call can be retrieved from another phone in the Cisco Unified Communications Manager system such as a phone at a coworker s desk or in a conference room You retrieve a parked call by entering th
61. olume rocker 2 way rocker switch that raises the volume of the speaker For details on DCU LED behavior see LED state definitions on page 6 The Sound Base provides 360 degree audio coverage via four built in microphones and supports a full duplex speaker phone To provide enhanced room coverage two sound base units can be linked together You can use the graphic and table below to identify buttons and connections on the Sound Base E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Features of your Cisco Unified IP Conference Phone Wireless extension microphone and charger kit i Table 3 Sound Base buttons Item Description 1 2 3 LED indicators Three LED indicators provide call status information For details on LED behaviour see LED state definitions on page 6 4 Mute button Backlit mute button E2 Wireless extension microphone and charger kit The optional wireless extension microphone and charger kit unit contains two omni directional wireless microphones a charger unit and two country specific AC power clip adaptors for powering the charger unit Connecting a microphone kit enhances the room coverage of the conference station Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 jE Features of your Cisco Unified IP Conference Phone Wireless extension microphone and charge
62. om your phone Use WebDialer with another online corporate directory not User Options directory Procedure Step1 Log in to a WebDialer enabled corporate directory and search for coworkers Step2 Click the number that you want to dial Step3 When prompted enter your user ID and password Step4 If this is your first time using WebDialer set up preferences on the Make Call page Step5 Click Dial The call is now placed on your phone Step6 To end a call click Hangup or hang up from your phone Log out of WebDialer Procedure Click the Logout icon in the Make Call or Hang Up page Set up view or change WebDialer preferences Step 1 Procedure Access the Make Call page Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 ai User Options web pages A Cisco WebDialer The Make Call page appears the first time that you use WebDialer after you click the number that you want to dial Step2 Optional Make changes to your settings The Make Call page contains the following options Preferred language Determines the language used for WebDialer settings and prompts e Use preferred device Identifies the Cisco Unified IP Phone Calling device and directory number Calling device or line that you use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone or line If you hav
63. on Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features A Change WebDialer preferences Change WebDialer preferences Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to your User Option web pages Initiate a call using WebDialer to access the Make Call window The Make Call window displays the first time that you use WebDialer after you select the number that you want to dial Select one of the following options from the Make Call window Preferred language Determines the language used for WebDialer settings and prompts e Use preferred device Identifies the Cisco Unified IP Phone calling device and directory number calling line that you use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected If the phone and line do not select automatically choose a phone or line If you have more than one phone of the same type the list identifies the phone by device type and MAC address To display the MAC address on your phone select Apps gt Phone Information If you have an Extension Mobility profile select Extension Mobility from the Calling Device drop down menu in the Make Call window Ensure that you do not select Do not display call information or Disable Auto Close e Do not display call confirmation If selected the WebDialer Make Call window does not
64. ontrol Unit DCU Status earner a Vue aa eT a Base LEDs 3 Mute Button DCU Call DCU Mute Button Button Muted Incoming Call red solid red solid green flash red solid Muted Hold Revert Call red solid red solid green flash red solid Deep Sleep Deep Sleep Mode gray solid Mode Display Control Unit The Display Control Unit DCU is tethered to the Sound Base via a micro USB connector You can use the graphic and table below to identify buttons and hardware on the DCU asno Table 2 Display Control Unit buttons and softkeys Item Description 1 Phone screen LCD screen that displays conference phone menus and features 2 Softkeys Four programmable keys Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 jE Features of your Cisco Unified IP Conference Phone Sound Base X Note Sound Base Item Description 3 Navigation bar with 2 way Navigation bar and Select key that allows you to scroll Select key menus and select items on the display 4 Call button LED backlit call button Press this key to e Go Off Hook e Answer an incoming call e Obtain a dial tone to initiate a call e Resume a call e Release a call 5 Keypad Allows you to dial phone numbers and enter letters 6 Mute button Toggles the Mute feature A red backlight indicates a call is on mute 7 V
65. pending on the conference station system configuration features included in this guide might not be available to you or might work differently on the conference station For information contact your system administrator E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 CHAPTER Applications Services page 19 Call History page 19 Preferences page 22 e Linked Mode page 23 IP Phone Information page 24 e Administrator Settings page 25 Services Conference Station services can include special telephony features network data and web based information The services available for your phone depend on the system configuration and the services you are subscribed to For more information contact your system administrator Access Services Procedure Step1 Press Apps Step2 Use the Navigation bar and Select button to scroll and select the service you want to access Step3 Press the Select softkey or press Exit to return to the Applications screen Call History Call History allows you to view information about calls made to and from the conference station A call state icon is displayed to indicate the type of call Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Applications A View call history e Received e Placed e Missed The history stores a maximum of 50 records for each history type The caller I
66. r kit saerar J Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Features of your Cisco Unified IP Conference Phone Wireless extension microphone and charger kit i ili _ Table 4 Wireless microphone and charger buttons and features Item Description 1 Omni directional wireless microphones 2 LED charge status indicator 3 Charger tray 4 Mute button 5 Battery compartment 6 Charging contacts Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Features of your Cisco Unified IP Conference Phone Wired extension microphone kit amp Note XY See the FCC ID approval number under the Battery Cover for CP MIC WRLS S US Wireless Microphone FCC ID LDKMICWR0776 Note See the Canada IC approval number under the Battery Cover for the CP MIC WRLS S US Wireless Microphone IC 2461B MICWR0776 Wired extension microphone kit L Note The optional wired extension microphone kit includes two wired omni directional microphones Connecting a microphone kit enhances the room coverage of the conference phone The sound base has two wired microphone ports and you can connect one or both wired microphones If the conference phone is connected to another sound base in Linked Mode the primary base station supports one or two wireless microphones or it supports o
67. r password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information contact your system administrator This section describes how to control your user settings from your User Options web pages Related Topics Sign in and out of User Options web pages on page 65 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 User Options web pages User settings on web Change browser password Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Change PIN Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to your User Options web pages Select User Options gt User Settings Enter your Current Password Enter your New Password Reenter your new password in the Confirm Password field Select Save Procedure Sign in to your User Options web pages Select User Options gt User Settings Enter your Current PIN Enter your New PIN Reenter your new PIN in the Confirm PIN field Select Save Change user options web page language setting Step 1 Step 2 Step 3 Step 4 Procedure Sign in to your User Options web page Select User Options gt User Settings In the User Locale area select an item from the Locale drop down list Select Save Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 User Options web pages Line settings on web Ch
68. rd All are enabled calls are forwarded without any visual or audible confirmation DND does not affect priority calls Turn DND on and off Procedure Step1 Press DND to turn on DND Visual confirmation displays briefly Step2 Press DND again to turn off DND Visual confirmation displays briefly Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 m Calling features Enhanced Room Coverage Enhanced Room Coverage Optional microphone extension kits provide enhanced room coverage that can be further expanded by linking two units together in Linked Mode This feature allows you to use the conference station in a larger room or to enhance the audio and voice experience for larger groups of in person attendees When two conference station base units are linked together to expand the audio coverage area one conference station acts as the primary device and the other sound base is the dependant or secondary device In Linked Mode the primary base station supports one or two wireless microphones or it supports one wired microphone The secondary unit supports only one wired microphone a wireless microphone cannot be connected to a secondary Sound Base You cannot mix microphone types on the devices Consult the following tables for allowable configurations Table 12 Deployment configurations for Enhanced Room Coverage with a single phone Wired Extension Microphone Wireless E
69. rts a maximum of 6 calls For more information Contact your system administrator or phone support team Need more speed dial entries First make sure that all your speed dial entries are assigned If you need additional speed dials try using abbreviated dials or fast dials See Speed Dial on page 62 Want to use one extension for several phones Request a shared line This allows you for example to use one extension for your desk phone and lab phone See Shared lines on page 61 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Additional options If you For more information Then Share conference stations or office space with coworkers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join coworkers calls e Cisco Extension Mobility to apply the conference station number and user profile to a shared conference station Contact your system administrator about these features and see the following e Call Park on page 43 e Call Pickup on page 44 e Shared lines on page 61 e Cisco Extension Mobility on page 51 Want to temporarily apply the conference station number and settings to a shared conference station Ask your system administrator about the Cisco Extens
70. rts either one wireless or one wired microphone The secondary unit supports only one wired microphone You cannot mix microphone kits if you plan to connect a microphone to both sound bases they must both be wired microphones The voice dial tone ringer and base LED features synchronize between the two devices when linked together You can link two sound bases while a call is active When Linked Mode is active the linked mode icon displays in the idle and the call screens The following table summarizes the best practice to follow when deploying your conference phones in Linked Mode If the devices are linked in this manner the system software automatically detects which device is to be used as the primary and which is the secondary one Table 9 Linked Mode setup best practice Component Connect to Primary Connect to Secondary Display Control Unit DCU Yes No Network cable Yes No Wall power Yes No Optional Wired Microphone Yes Yes Optional Wireless Microphone Yes No Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Applications amp Link Conference Phones Note A Ifa DCU is connected to the secondary device it will display a prompt indicating that it is a dummy DCU but will otherwise not function Caution When using a Sound Base in Linked Mode the primary base unit must be connected using the CP PWR CUBE 3 external po
71. s If there are multiple calls on the line when a call completes the next call in the call list gains focus Outbound call maximum The conference station supports a maximum of 6 outbound calls Answer second call on same line Procedure To answer a second call on your conference station line press Answer Any active call is placed on hold and the second call is answered E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Switch between calls on same line i Switch between calls on same line Step 1 Step 2 Procedure Press Swap to switch between two calls on the same line If there are more than two calls on the line select a call from the call list and press Resume Create conference with two calls on same line Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure With two connected calls on the same line select a call to make it the active call The second call is put on hold Press Conference Press Calls to view the call list and select the caller to add to the conference Wait for the call to connect Press Conference to add the participant to your call The conference begins Optional Repeat to add additional participants Transfer two calls on same line Step 1 Step 2 Step 3 Step 4 Before You Begin You must be on an active call to transfer calls Procedure Press Transfer Enter phone number or pr
72. s f more O Table 6 Phone screen layout Item Description 1 Header Displays date time and current directory number Displays menu name when applicable 2 Line details and other phone Displays line label call details and status messages information such as missed calls message waiting and line forwarding information 3 Call State icon Indicates the status of a call such as ringing hold encrypted or connected call 4 Softkey labels Displays softkeys for currently available features or actions 5 6 Feature icons These icons are displayed when an associated feature such as extension microphones 5 or Link mode 6 is connected Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Features of your Cisco Unified IP Conference Phone A Phone screen cleaning Phone screen icons Table 7 Phone screen icons Icon Description Eh On hook As Off hook alte Ringing in Connected Hold Shared line Microphone connected Linked mode ot Kalli Encrypted Phone screen cleaning A Caution Use only a soft dry cloth to wipe your conference station display screen Do not use any liquids or powders on the phone as they can contaminate phone components and cause failures Phone connections The Sound Base contains the network and power connection for the phone The base also
73. t not the call Step3 Press Resume on the conference station within 5 to 10 seconds and start talking on the conference station Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Calling features A Monitoring and Recording Monitoring and Recording The Monitoring and Recording feature allows you to monitor and record calls Your system administrator enables this feature which can be set up for automatic recording of all calls or recording of calls on an individual call basis You can start or stop a recording by pressing the Record softkey on your phone Users might receive audible alerts during call monitoring and recording By default the person who monitors and records the call does not receive an audible alert Secure monitoring and recording is also available For details on this aspect of the feature contact your system administrator Multiple calls per line The conference station has a single line and supports a maximum of six calls Unless you are in a conference only one call can be connected at any time other calls are automatically placed on hold Multiple incoming calls If there is a second incoming call on the line while the first call rings a navigable incoming call list window displays on the screen The call list window updates automatically if there are additional incoming calls or if an incoming call is cancelled Call ended on line with multiple call
74. talled and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment causes interference to radio or television reception which can be determined by turning the equipment off and on users are encouraged to try to correct the interference by using one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco cou
75. tion press Conference again after dialing e Press End Call to disconnect the first call and dial the second Personal Directory The personal directory or address book PAB contains a list of your personal contacts You can assign and use fast dial codes to PAB entries for quick dialing E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Contacts Personal Directory options i The PAB supports a maximum of 99 entries For each entry you can store e Contact name e Phone number e Speed dial number There are two ways to set up and maintain your personal directory e Directly on the conference station Using your User Options web pages The system administrator provides the user ID and the PIN that you use to log into the personal directory Tips Personal Directory automatically logs you out after a certain amount of time This time limit can vary For more information contact your system administrator e Use the numbers on the keypad to enter characters on the conference station screen e Use the Navigation bar button on the conference station to move between input fields The conference station may be set up for international call logging which is indicated by a plus symbol on the call logs redial or call directory entries For more information contact your system administrator Related Topics User Options web pages on page 65 Personal Directory opt
76. tions web pages on page 65 Personal directory on web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB Fast Dials e Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from the conference station Related Topics Personal Directory on page 28 Personal Address Book on web This section describes how to use your PAB from your User Options web pages Related Topics Sign in and out of User Options web pages on page 65 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 User Options web pages Personal directory on web i Add new Personal Address Book entry Step 1 Procedure Choose User Options gt Personal Address Book Step2 Click Add New Step3 Enter information for the entry Search Personal Address Book entry Step 1 Procedure Choose User Options gt Personal Address Book Step2 Specify search information and then click Find Edit Personal Address Book entry Step 1 Step 2 Step 3 Step 4 Procedure Choose User Options gt Personal Address Book Search for the PAB entry you want to edit Click the nickname for the PAB entry you want to edit Edit the entry and then click Save Delete Personal Address Book entry Step 1 Step 2 Step 3 Step 4 Procedure Choose User Options gt Personal Address Book Search for th
77. ubleshooting Phone administration data Symptom Explanation The softkey that you want to use does not appear One or more of the following factors might apply e You must change the line state for example go off hook or have a connected call e You must press More to reveal additional softkeys e The conference station is not configured to support the feature associated with that softkey Contact your administrator for more information Barge fails and results in a fast busy tone One or more of the following factors might apply e You cannot barge an encrypted call if the conference station you are using is not configured for encryption When your barge attempt fails for this reason the conference station plays a fast busy tone e You have toggled on the Privacy softkey You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Cisco CallBack fails The other party might have call forwarding enabled Phone administration data Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes If you are asked to Then Access network configuration data Choose Apps gt Admin Settings gt Network Configuration and then navigate to the item that you w
78. umber or press a speed dial button Wait for the recipient to answer Press Transfer again The transfer completes E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Cisco WebDialer Cisco WebDialer Cisco WebDialer allows you to click to dial contacts from the Cisco Unified Communications Manager Directory Your system administrator sets up this feature for you Use WebDialer with Cisco directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to your User Options web pages Select User Options gt Directory and search for a coworker Select the number that you want to dial If this is your first time using WebDialer review the preferences on the Make Call window Select Dial The call is now placed on your phone To end a call select Hang up from the Make Call window or press End Call on your phone Use WebDialer with another online corporate directory Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Sign in to a WebDialer enabled corporate directory and search for coworkers Select the number that you want to dial When prompted enter your user ID and password If this is your first time using WebDialer review the preferences on the Make Call window Select Dial The call is now placed on your phone line To end a call select Hang up in the Make Call window or press End Call on your conference stati
79. unications Manager 9 0 Contents Enable privacy on shared line 60 Quality Reporting Tool 60 Report IP phone problems 61 Redial 61 Redial number 61 Shared lines 61 Speed Dial 62 Place call using speed dial codes 62 Transfer 62 Transfer call to another number 62 Cisco WebDialer 63 Use WebDialer with Cisco directory 63 Use WebDialer with another online corporate directory 63 Change WebDialer preferences 64 CHAPTER 7 User Options web pages 65 Sign in and out of User Options web pages 65 Select device from User Options web page 66 Features and services setup on web 66 Personal directory on web 66 Personal Address Book on web 66 Add new Personal Address Book entry 67 Search Personal Address Book entry 67 Edit Personal Address Book entry 67 Delete Personal Address Book entry 67 Fast Dials on web 68 Assign Fast Dial code to Personal Directory entry 68 Assign Fast Dial code to phone number 68 Search for Fast Dial entry 69 Edit Fast Dial phone number 69 Delete Fast Dial Personal Address Book entry 69 Address book synchronization tool 69 Speed Dial setup on web 70 Set up speed dial codes 70 Set up Abbreviated Dialing codes 70 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 fz Contents Phone services setup on web 71 Subscribe to service 71 Search for services 71 Change or end services 72 Change service name 72 Access service on phone 72 User settings on web 72
80. wer supply If two devices are linked after both are registered the user can select which is the primary device A secondary device receives upgrades to firmware seamlessly from the primary device Link Conference Phones Step 1 Step 2 Step 3 Step 4 Use a daisy cable to connect two sound base units in Linked mode This procedure describes the best practice for connecting the two units Procedure Connect the DCU to the conference phone to be used as the primary unit Connect the network cable to the conference phone to be used as the primary unit Connect the power cable to the primary device and plug into a wall plug The secondary Sound Base does not need to be plugged into external power but in Linked Mode the primary unit must be connected to external power Use the provided daisy cable to connect the primary unit to the secondary sound base Voice dial tone ringer and base LEDs synchronize between the two units Related Topics Linked Mode on page 23 IP Phone Information Phone Information allows you to view the following model information for your phone e Model Number e IP Address e MAC Address e Active Load e Inactive Load e Last Upgrade E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Applications Administrator Settings e Active Server Stand by Server e Mic status e Mic 2 status e Wireless Mic 1 RF ID e Wireless Mic 2 RF ID e
81. wise changes take effect after you log out e Local settings controlled by the phone are not maintained in your Extension Mobility profile Enable Extension Mobility Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Fast Dial Procedure Press Apps Select EM Service Enter your user ID and PIN The user ID and PIN are provided by your system administrator If prompted select a device profile To sign out press Apps Select Services Select EM Service At the prompt press Yes Fast Dial allows you dial a phone number from the Fast Dial service on your phone Before you can use Fast Dial on your phone you must set up Fast Dial on your User Options web pages Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Place call using Fast Dial Related Topics User Options web pages on page 65 Place call using Fast Dial Step 1 Step 2 Step 3 Step 4 Hold Before you can use Fast Dial on the conference station it must be set up on your User Options web pages Procedure Press Contacts Sign in to Personal Directory Select Personal Fast Dials Select a fast dial code and then press Call Hold allows you to put an active call into a held state Your phone allows one active call at a time other calls are put on hold Hold active call Step 1 Step 2 Step 3 Procedure To put an active call on hold press Hold
82. xtension Microphone Number and type of 1 or2 connected microphones Table 13 Deployment configurations for Enhanced Room Coverage in Linked Mode Primary Sound Base Secondary Sound Base Wired Extension a4 Microphone Wired Extension 1 Microphone Wired Extension 1 zz Microphone Wired Extension 1 1 Microphone Wireless Extension a Microphone Wireless Extension lor2 Microphone Voice dial tone ringer and base LED features synchronize between the two devices in Linked Mode L Note Use a daisy cable to connect two sound base units in Linked Mode Related Topics Linked Mode on page 23 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Calling features Wireless Microphone menu Wireless Microphone menu i The Wireless Microphone menu provides options for setting the pairing and range options for the wireless expansion microphones A maximum of two wireless microphones can be paired to the conference station at a time To access the Wireless Microphone menu navigate to Apps gt Admin Settings gt Wireless Microphones The following table describes these options and where applicable explains how to change them Table 14 Wireless microphone options Option Wireless Microphone 1 Description The channel that can be used to pair the first microphone To change See Pair wirel
83. y 7 PowerSave Plus See Energy Wise screen 7 Softkey buttons 7 volume rocker 7 S safety and performance 2 c external devices 2 power outage 2 Conference Station 14 safety warnings 2 connections 14 screen cleaning 14 screen layout 13 conference station 13 call primary label 13 E call secondary label 13 call state icon 13 feature icons 13 header 13 EnergyWise 17 description 17 Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 E Index screen layout continued wW conference station continued line label text 13 warnings 2 softkey labels 13 safety 2 warranty information 86 U USB cable installation 15 E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0
84. ze your phone to have up to six distinctive ring tones Ring tone preferences can be set directly on your phone or from your User Options web page Related Topics User Options web pages on page 65 Change Ringtone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Apps Use the Navigation bar and Select button to scroll and select Preferences Select Ringtone Select a ringtone Press Play to play the selected ringtone Press Set to select the ringtone Press Apply to confirm your selection or press Cancel to go back to the Ringtone screen Press 6 to return to the Preferences screen E Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9 0 Applications Contrast i Contrast You can adjust the contrast level of the LCD screen The default contrast level is 50 Adjust Contrast Procedure Step1 Press Apps Step2 Use the Navigation bar and Select button to scroll and select Preferences Step3 Select Contrast Step4 To increase contrast press the up arrow on the Navigation bar To decrease contrast press the down arrow Step5 Press Save to set the contrast level or press Cancel to exit Linked Mode Two conference phone Sound Base units can be linked together to expand the audio coverage area One Sound Base acts as the primary device and the other unit acts as the dependant or secondary device In Linked Mode the primary base station suppo

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