Cisco Systems 7401ASR Network Router User Manual
Contents
1. Also close all browsers Step 2 Click Start gt Programs gt Cisco CallManager gt Cisco Process Control Step 3 Select all the processes and click Stop Note Step 3 stops all Cisco CallManager processes and interrupts Cisco IP Telephony services to your users Configuration Notes for Cisco Media Convergence Server 7830 13 Important Notes Step 4 Ifthe C Program Files Cisco Data folder on the server contains a SelsiusData Idb database lock file try deleting it If you cannot delete the lock file click Start gt Settings gt Control Panel gt Services and stop the IIS Admin Service Then start the World Wide Web Publishing Service and try deleting the lock file again Step 5 Locate your backup copy of the database file SelsiusData mdb and use Windows Explorer to copy it to the C Program Files Cisco Data folder on the server where you want to restore the database In most cases you will use the backup copy to overwrite the existing database file on the server Step6 Click Start gt Programs gt Cisco CallManager gt Cisco Process Control Step 7 Select all the processes and click Start Step 8 If Cisco CallManager services are not restored you might have to restart the server Important Notes The latest documentation and release notes for Cisco CallManager are available on Cisco Connection Online CCO at http www cisco com kobayashi sw center internet callmgr callmgr html Cisco Year 2000 product compliance informati2. system specifications for Cisco CallManager and the Cisco Media Convergence Server 7830 Hardware Specifications The specifications for the MCS 7830 are as follows Pentium II 500 MHz 512Kbyte Cache RAM e 256 MByte ECC SDRAM e Two hot swappable 9 1 GByte hard drives 10 000 RPM Two redundant power supplies Compaq Remote Insight Board with LAN and serial port Compaq Smart Array Controller 221 Compaq Rack Mount Kit The following items are included as standard with the MCS 7830 e 10 100 TX RJ 45 SCSI 2 Ultra Wide Internal 5U rack mount box Five available 32 bit PCI slots One serial port on the back panel One printer port One PS 2 type keyboard port One PS 2 type mouse port One VGA port Note A monitor keyboard and mouse are not supplied with the Cisco Media Convergence Server 7830 You must supply a monitor keyboard and mouse to use during initial startup and configuration of the MCS 7830 and Cisco CallManager 2 Configuration Notes for Cisco Media Convergence Server 7830 Software Specifications Software Specifications The MCS 7830 comes with the following software already installed Windows NT Server 4 0 with Service Pack 5 e Cisco CallManager 2 4 e Compaq Carbon Copy 32 Compaq Remote Insight Manager Internet Explorer 4 01 Service Pack 2 e Microsoft Data Access Components 2 0 Service Pack 1 e Microsoft Option Pack 4 0 HS 4 0 e Ataman Telnet Serve
3. takes about 15 to 20 minutes to copy all the software to the hard drive Step 10 When you see the message Drive image restored successfully remove the CD ROM from its drive Then press Ctrl Alt Del to restart the server Step 11 Beginning at Step 3 in Starting the Server Configuration Process section on page 6 complete all the steps for configuring the server To restore the software you must also complete all the steps in the following sections e Configuring Cisco CallManager section on page 9 to reconfigure Cisco CallManager e Configuring Carbon Copy section on page 10 to reconfigure Compaq Carbon Copy 32 Restoring the Cisco CallManager Database section on page 13 to restore the database Restoring the Cisco CallManager Database If you have restored the MCS 7830 operating system and software by the procedure described in Restoring the Hard Drive and Software section on page 12 then you must also restore the Cisco CallManager database Even if you have not restored the operating system and software you can still restore the Cisco CallManager database from a backup copy in order to return the database to a previous state For a description of how to create a backup copy of the database refer to Backing Up the Cisco CallManager Database section on page 11 To restore the Cisco CallManager database from a backup copy Step 1 Ifthe Cisco CallManager Administration window is open close it
4. the MCS 7830 and insert it into the CD ROM drive Step 3 Shutdown and restart the server by pressing CtrH Alt Del If this method does not work cycle power to the server The server takes several minutes to shut down and restart Step 4 When the System Restore menu displays press the F1 key to initialize the system This step erases everything on both hard drives Step 5 Read the warning message that appears and type C if you want to continue or press Ese to abort Configuration Notes for Cisco Media Convergence Server 7830 Restoring the Cisco CallManager Database Step 6 When prompted to cycle power to the server turn the power off and leave it off for about 10 seconds then turn it on again Under recovery conditions the power up cycle takes much longer than normal Do not cycle the power more than once during this step When the server is done initializing the monitor screen appears blank except for a flashing cursor This power up and initialization process takes about seven minutes Note Error and failure messages can be expected during initialization of the server because the configuration information is erased from the hard drive during this phase You can ignore these messages Step 7 When the System Restore menu displays again press the F2 key to restore the system software Step 8 Type C to continue configuring the hard drive Step9 Type C to continue loading the software from the CD ROM to the hard drive It
5. 7830 continued Configuration Data Your Entry TCP IP properties e For IP address you can set the following Adapter IP address required if DHCP is not used Subnet mask Default gateway e For Domain Name System DNS you can set the following Host name Domain DNS Service search order Domain suffix search order For Windows Internet Name Services WINS you can set the following Adapter Primary WINS server required if DHCP is not used Secondary WINS server Enable DNS for Windows resolution Enable LMHOSTS lookup Scope ID For DHCP relay you can set the following Seconds threshold Maximum hops DHCP servers e For Routing you can set the following Enable IP forwarding Workgroup or domain name for the server Current time zone date and time New password for the system administrator Configuration Notes for Cisco Media Convergence Server 7830 5 Configuring the Cisco Media Convergence Server 7830 Powering Up the Server for the First Time When you first power up the MCS 7830 you are prompted to enter configuration information for the server At initial power up the MCS 7830 automatically installs the operating system and any factory supplied software including Cisco CallManager This section describes the steps required to complete the server configuration and software installation Connecting
6. Cisco Systems Text Part Number 78 10385 01 Contents Corporate Headquarters Cisco Systems Inc 170 West Tasman Drive Configuration Notes for Cisco Media Convergence Server 7830 December 10 1999 This document describes how to install and configure Cisco CallManager on the Cisco Media Convergence Server 7830 Use this document in conjunction with the Release Notes for Cisco CallManager the Cisco CallManager online help System Guide and the Cisco Documentation CD ROM This document contains the following topics San Jose CA 95134 1706 USA Copyright 1999 Cisco Systems Inc All rights reserved Introduction page 2 System Specifications page 2 Configuring the Cisco Media Convergence Server 7830 page 3 Configuring Cisco CallManager page 9 Configuring Carbon Copy page 10 Configuring the Remote Insight Board page 11 Backup and Recovery Procedures page 11 Important Notes page 14 Troubleshooting page 14 Service and Support page 14 Cisco Connection Online page 15 Documentation CD ROM page 15 Introduction Introduction Cisco CallManager on the Cisco Media Convergence Server 7830 is a network business communications system providing high quality telephony over IP networks Cisco CallManager and the MCS 7830 enable the conversion of conventional proprietary circuit switched telecommunication systems to multi service open LAN systems System Specifications This section lists the
7. Cisco Systems Networking Academy logo the Cisco Technologies logo ConnectWay Fast Step FireRunner Follow Me Browsing FormShare GigaStack IGX Intelligence in the Optical Core Internet Quotient IP VC Kernel Proxy MGX MultiPath Data MultiPath Voice Natural Network Viewer NetSonar Network Registrar the Networkers logo Packet PIX Point and Click Internetworking Policy Builder Precept ScriptShare Secure Script ServiceWay Shop with Me SlideCast SMARTnet The Cell TrafficDirector TransPath ViewRunner Virtual Loop Carrier System Virtual Service Node Virtual Voice Line VisionWay VlanDirector Voice LAN Wavelength Router Wavelength Router Protocol WaRP WebViewer Workgroup Director and Workgroup Stack are trademarks Changing the Way We Work Live Play and Learn Empowering the Internet Generation The Internet Economy and The New Internet Economy are service marks and ASIST BPX Catalyst Cisco Cisco IOS the Cisco IOS logo Cisco Systems the Cisco Systems logo the Cisco Systems Cisco Press logo Enterprise Solver EtherChannel EtherSwitch FastHub FastLink FastPAD FastSwitch GeoTel IOS IP TV IPX LightStream LightSwitch MICA NetRanger Post Routing Pre Routing Registrar StrataView Plus Stratm TeleRouter and VCO are registered trademarks of Cisco Systems Inc or its affiliates in the U S and certain other countries All other trademarks mentioned in this document are the property of their respective owners T
8. Media Convergence Server 7830 3 Configuring the Cisco Media Convergence Server 7830 Table 1 Configuration Data for Cisco Media Convergence Server 7830 Configuration Data Your Entry Your name The name of your organization Product ID This is the ID number found on the Windows NT Certificate of Authenticity shipped with the MCS 7830 Computer name This is a unique network name for the MCS 7830 The name must conform to Windows NT naming conventions How will the server participate on the network e Do not connect at this time e Computer will participate in one of the following ways Wired to the network ISDN or network adapter Remote access modem Service Physical Applications Datalink Subnetwork Internet End to End For Traps you can set the following Community name Trap destinations e For Security you can set the following Send authentication trap Accepted community names Accept SNMP packets from any host Accept SNMP packets only from selected hosts DHCP parameters Cisco recommends that you program a fixed IP address for the server through TCP IP properties instead of using DHCP SNMP properties e For Agent you can set the following Contact Location 4 Configuration Notes for Cisco Media Convergence Server 7830 Before You Power Up the Server Table 1 Configuration Data for Cisco Media Convergence Server
9. Password After completing the server configuration you can log on to the server To log on Step 1 Press Ctrl Alt Del to display the log on screen The log on screen should already contain the user name Administrator Step 2 Leave the password field blank and click OK Cisco recommends that you change the Administrator password at this time To change the password Step1 Click Start gt Programs gt Administrative Tools gt User Manager for Domains Step 2 Double click on the Administrator account Step 3 Type the new password in the Password field and then retype it in the Confirm Password field Step 4 Click OK to complete the process Note Do not lose or forget this password If you do you will not be able to reconfigure the server For more information on changing passwords refer to the Windows NT documentation 8 Configuration Notes for Cisco Media Convergence Server 7830 Configuring Cisco CallManager Configuring Cisco CallManager When you power up and configure the Cisco Media Convergence Server 7830 Cisco CallManager is installed automatically However you must set some configuration parameters and install the optional plug ins for Cisco CallManager before you can begin using it This section explains how to configure Cisco CallManager and install the plug ins Setting Up Internet Explorer When you first access Cisco CallManager on the MCS 7830 you are prompted for information to set up an internet connect
10. a Monitor Keyboard and Mouse to the Server A monitor keyboard and mouse are not supplied with the MCS 7830 You must supply these items for use during configuration of the MCS 7830 The mouse plugs into the standard mouse connector marked on the back of the server but the monitor and keyboard connect to the Remote Insight Board installed in the server To connect the monitor to the Remote Insight Board plug the monitor cable into the monitor connector on the back of the Remote Insight Board To connect the keyboard to the Remote Insight Board follow these steps Step1 Using the Y cable provided with the Remote Insight Board PCI option kit plug the middle connector of the Y cable into the standard keyboard connector marked on the back of the server Step 2 Plug the long leg of the Y connector into the keyboard connector on the back of the Remote Insight Board Step 3 Plug the keyboard cable into the short leg of the Y cable For more information on making connections to the Remote Insight Board refer to the Remote Insight Board PCI User Guide available from Compaq Computer Corporation Starting the Server Configuration Process To initiate configuration of the MCS 7830 follow these steps Step 1 Connect a monitor keyboard and mouse to the server as described in Connecting a Monitor Keyboard and Mouse to the Server section on page 6 Step 2 Power up the server Note During installation the server reboots sever
11. about Cisco Systems Cisco products or upgrades contact 800 553 6387 408 526 7208 or cs rep cisco com Documentation CD ROM Cisco documentation and additional literature are available ina CD ROM package which ships with your product The Documentation CD ROM a member of the Cisco Connection Family is updated monthly Therefore it might be more current than printed documentation To order additional copies of the Documentation CD ROM contact your local sales representative or call customer service The CD ROM package is available as a single package or as an annual subscription You can also access Cisco documentation on the World Wide Web at http www cisco com http www china cisco com or http www europe cisco com If you are reading Cisco product documentation on the World Wide Web you can submit comments electronically Click Feedback in the toolbar and select Documentation After you complete the form click Submit to send it to Cisco We appreciate your comments Configuration Notes for Cisco Media Convergence Server 7830 15 Documentation CD ROM Access Registrar AccessPath Any to Any AtmDirector Browse with Me CCDA CCDE CCDP CCIE CCNA CCNP CCSI CD PAC the Cisco logo Cisco Certified Internetwork Expert logo CiscoLink the Cisco Management Connection logo the Cisco NetWorks logo the Cisco Powered Network logo Cisco Systems Capital the Cisco Systems Capital logo Cisco Systems Networking Academy the
12. al times Do not power off the server any time during this process Any power interruption during the installation process could prevent proper completion of the configuration and might prevent the operating system from restarting Step 3 Carefully follow the online prompts and make keyboard entries only when prompted by the system Step 4 Atthe title screen type C to continue the configuration process You can also type V to view the server specifications If you select this option use the Page Up and Page Down keys to scroll through the specifications list When you are done viewing the specifications list press the Escape Esc key to exit the list Then type C to continue the configuration process 6 Configuration Notes for Cisco Media Convergence Server 7830 Powering Up the Server for the First Time Step 5 Step 6 Step 7 Type A to accept the license agreements and continue The server takes about seven minutes to install the operating system When prompted by the system to do so press any key to shut down and reboot the server The reboot takes about two minutes to complete Click on I Agree to accept the Windows NT license agreement The server then displays the Windows NT Server Setup Wizard Continue configuring the server by completing the steps in Entering the Server Configuration Data section on page 7 Entering the Server Configuration Data Using the data you entered in Table 1 complete the followi
13. er database copy the file SelstusData mdb to a floppy disk or to another back up server on the network Creating an Emergency Repair Disk An entry on the Start menu is provided to launch the Emergency Repair Disk Utility which creates or updates your Emergency Repair Diskette This diskette contains information on the current settings of the operating system In case of an operating system crash this diskette restores the server to the last saved configuration stored on the Emergency Repair Diskette Refer to the Windows NT documentation for more information on the Emergency Repair Diskette Note The Emergency Repair Diskette does not serve as a complete system backup Cisco highly recommends creating this diskette because it can be a helpful tool in the event a system repair is needed The Emergency Repair Diskette does not restore your data therefore use your tape backup solution for complete system backups Configuration Notes for Cisco Media Convergence Server 7830 11 Backup and Recovery Procedures Replacing a Hard Drive The Cisco Media Convergence Server 7830 has redundant hard drives If the primary drive should fail for any reason the secondary drive will take over automatically You can replace the failed drive while the server and Cisco CallManager are still running To replace a hard drive Step 1 Remove the failed drive by releasing the retaining clips at the front of the drive and pulling the drive out of its sl
14. g the MCS 7830 you can double click on the Remote Insight Board Setup icon to begin the installation and configuration process for the Remote Insight Board For complete instructions on installing the device drivers and configuring the Remote Insight Board refer to the Remote Insight Board PCI User Guide available from Compaq Computer Corporation Note When installing the drivers for the Remote Insight Board if you are prompted to enter a path for the Remote Access Server RAS files set this path to C 1386 Backup and Recovery Procedures This section describes procedures for backing up the Cisco Media Convergence Server 7830 and for recovering from hardware or software failures Backing Up the Server After you complete the Windows NT 4 0 Operating System installation and the server is operational Cisco recommends backing up the server using a tape backup system in conjunction with approved tape backup software If you have questions about backup procedures contact your network administrator Backing Up the Cisco CallManager Database The Cisco CallManager database contains all the information you configure with Cisco CallManager Administration The name of the database file is SelsiusData mdb and it resides in the folder C Program Files Cisco Data Cisco strongly recommends that you make a backup copy of this database file every time you make changes through Cisco CallManager Administration To back up the Cisco CallManag
15. he MCS 7830 must have a fixed IP address so that the Cisco IP phones can register with Cisco CallManager when you plug the phones into the network If you use DHCP to assign an IP address to the server dynamically this could result in a new IP address being assigned to the server if the server is disconnected and reconnected to the network Returning the server to its original IP address would then require reprogramming the IP addresses of the other devices on the network Set the properties as desired for SNMP services then click OK If you are not using SNMP services click Cancel without setting any properties Configuration Notes for Cisco Media Convergence Server 7830 7 Configuring the Cisco Media Convergence Server 7830 Step 13 Set the TCP IP Properties as desired At a minimum you must set the IP address of the server the subnet mask the default gateway address and the WINS address of the primary network adapter Step 14 Click Next to accept the default network bindings Step 15 Click Next to start the network Step 16 Enter the workgroup or domain name for the server then click Next Step 17 Set the correct time zone date and time then click Close As soon as you click the Close button the server begins an installation and reboot process that takes about 30 minutes to complete Do not interrupt the server during this process The log on prompt displays when the install and reboot are complete Logging On and Changing the
16. he use of the word partner does not imply a partnership relationship between Cisco and any of its resellers 9911R Copyright 1999 Cisco Systems Inc All rights reserved 16 Configuration Notes for Cisco Media Convergence Server 7830
17. ion through Internet Explorer To configure an internet connection complete these steps Step 1 Click Start gt Programs gt Cisco CallManager gt CallManager Administration Step 2 Click Next to start the Internet Connection Wizard Step 3 Ifyou want to set up an internet connection at this time select the appropriate option and enter the required information at the prompts Otherwise select the option that says I already have an Internet connection set up on this computer and I do not want to change it Then click Next Step 4 Click Finish to close the Wizard When you finish setting up an internet connection the Cisco CallManager Administration window displays You can then begin configuring Cisco CallManager Configuring Auto Registration Auto Registration is a Cisco CallManager feature that automatically assigns directory numbers to phones as the phones are connected to the network If you want to use Auto Registration you must first set a range of directory numbers for Auto Registration To set a range of directory numbers for Auto Registration complete these steps Step 1 In the Cisco CallManager Administration window click Configuration and System Step 2 Scroll down to Auto Registration and click the Configure button Step 3 Enter a range of directory numbers to use for Auto Registration Click Update and then click Continue For more information about Auto Registration refer to the online System Guide by clicking Hel
18. ng steps to configure the MCS 7830 Step 1 Step 2 Step 3 Step 4 Step 5 In the Windows NT Server Setup Wizard enter your name and organization then click Next Enter the Product ID number listed on the Windows NT Certificate of Authenticity that comes with the server Click Next Enter a unique network name for the server then click Next The name must follow Windows NT naming conventions Click Next to begin installing Windows NT Networking Select the setting that correctly describes how the server will participate on the network then click Next In most cases you will want the server to participate by being wired to the network via a network adapter Note Step 6 is very important You must turn off the checkbox for Microsoft Internet Information Server IIS in order for Cisco CallManager to install properly Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Do not install Microsoft Internet Information Server Turn offthe checkbox for this option and click Next Click Start Search to begin searching for a network adapter After the search finds the default adapter click Next Turn off the checkbox for NWLink IPX SPX Compatible Transport protocol and click Next Click Next to accept the default settings for Network Services Click Next to install the selected networking components Cisco recommends that you click No when prompted about the use of DHCP to set the IP address of the server T
19. on can be found at http www cisco com warp public 752 2000 A local copy of the Help is installed with Cisco CallManager and is available by clicking Start gt Programs gt Cisco CallManager gt Cisco Help gt System Guide However the most current Cisco CallManager documentation can be found on the Web at http www cisco com documentation ccm v24 index htm You should perform regular backups as described in Backing Up the Cisco CallManager Database section on page 11 Troubleshooting Troubleshooting for Cisco CallManager is provided in the locally installed Help or the online System Guide at http www cisco com documentation ccm v24 index htm Click the Troubleshooting book in the menu to see the troubleshooting topics Service and Support Service and support is provided by the Cisco Technical Assistance Center TAC at http www cisco com warp public 687 Directory DirTAC shtml 14 Configuration Notes for Cisco Media Convergence Server 7830 Cisco Connection Online Cisco Connection Online Cisco Connection Online CCO is Cisco Systems primary real time support channel Maintenance customers and partners can self register on CCO to obtain additional information and services Available 24 hours a day 7 days a week CCO provides a wealth of standard and value added services to Cisco customers and business partners CCO services include product information product documentation software updates release note
20. ot in the server Step 2 Insert a new hard drive into the empty slot Step 3 Allow the server to copy the image from the active drive to the newly installed drive This copy process can take 20 minutes or more to complete but the server and Cisco CallManager can continue to operate during this time Note You do not have to power down or reboot the server during installation of a new hard drive If you reboot the server while one of the hard drives is removed from its slot the server will display a message similar to the following The following SCSI drive s should be replaced SCSI Port 1 SCSI ID 1 Press F1 key to continue If you see this message press the F1 key to continue the reboot process Restoring the Hard Drive and Software 12 A This section describes how to restore the hard drive operating system and software on the MCS 7830 in the event of a catastrophe Caution Do not perform any of the steps in this section unless instructed to do so by Cisco Technical Assistance Center TAC Restoration of the operating system and software erases everything on both hard drives of the MCS 7830 To restore the operating system and software to the MCS 7830 perform these steps Step 1 Connect a monitor keyboard and mouse to the server as described in Connecting a Monitor Keyboard and Mouse to the Server section on page 6 Step 2 Locate the Cisco MCS 7830 Installation and Recovery CD ROM supplied with
21. p or by going to http www cisco com documentation ccm v24 index htm Configuration Notes for Cisco Media Convergence Server 7830 9 Configuring Carbon Copy Installing Plug Ins To install the optional plug ins for Cisco CallManager complete these steps Step 1 Click Start gt Programs gt Cisco CallManager gt CallManager Administration Step 2 Click Plug Ins Step 3 Select each of the Cisco CallManager plug ins that you want to install and follow the online installation instructions provided For more information about the Cisco CallManager plug ins and how to install them refer to the online System Guide by clicking Help or by going to http www cisco com documentation ccm v24 index htm Configuring the Database After installing Cisco CallManager and the appropriate plug ins you can use Cisco CallManager Administration to begin configuring the database The Cisco CallManager database contains information and parameters relating to the system as a whole to connected devices and to individual users For more information about configuring the Cisco CallManager database refer to the online System Guide by clicking Help or by going to http www cisco com documentation ccm v24 index htm Configuring Carbon Copy Compaq Carbon Copy 32 is supplied with the Cisco Media Convergence Server 7830 Carbon Copy 32 enables you to access the MCS 7830 from a remote PC After powering up and configuring the MCS 7830 you can install Ca
22. r Windows NT Resource Kit Configuring the Cisco Media Convergence Server 7830 This section describes how to power up and configure the Cisco Media Convergence Server 7830 Configuring the MCS 7830 requires the following procedures which must be performed in the order indicated Before You Power Up the Server page 3 Powering Up the Server for the First Time page 6 Connecting a Monitor Keyboard and Mouse to the Server page 6 Starting the Server Configuration Process page 6 Entering the Server Configuration Data page 7 Logging On and Changing the Password page 8 Before You Power Up the Server When you first power up the MCS 7830 it automatically begins installing the operating system Cisco CallManager and other included software During this initial power up process you are prompted to enter important configuration information about the server such as the server name and IP address You can complete the initial power up more efficiently if you gather all the necessary configuration information before turning on power to the server Note For instructions on how to mount the MCS 7830 and connect it to a power source refer to the documentation shipped with the server Table 1 lists the configuration information required during initial power up of the MCS 7830 Record your entries in the table and have the list with you when you first turn on power to the MCS 7830 Configuration Notes for Cisco
23. rbon Copy 32 by following these steps Step 1 Double click on the icon for Carbon Copy 32 Host Setup It takes several minutes for the installation to complete and for the server to reboot Step 2 When prompted to do so press Ctrl Alt Del and log on Step 3 Carbon Copy 32 should be running when you log on and its icon should appear in the System Tray at the bottom right corner of the screen If Carbon Copy 32 is not running you can start it by clicking Start gt Programs gt Carbon Copy 32 gt Start Service For additional information about Carbon Copy 32 refer to the Carbon Copy 32 documentation available from Compaq Computer Corporation To access the MCS 7830 from a remote PC you must install Carbon Copy 32 on both the MCS 7830 and the remote PC To order the Carbon Copy 32 software for the remote PC contact Compaq Computer Corporation Once you have installed Carbon Copy 32 on both the MCS 7830 and the remote computer you can log on to the MCS 7830 from the remote PC You can then disconnect the monitor keyboard and mouse from the MCS 7830 or leave them connected for future use 10 Configuration Notes for Cisco Media Convergence Server 7830 Configuring the Remote Insight Board Configuring the Remote Insight Board If you plan to use the Remote Insight Board to access the MCS 7830 remotely you must install the appropriate device drivers and configure the Remote Insight Board on the MCS 7830 After powering up and configurin
24. s technical tips the Bug Navigator configuration notes brochures descriptions of service offerings and download access to public and authorized files CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously a character based version and a multimedia version that resides on the World Wide Web WWW The character based CCO supports Zmodem Kermit Xmodem FTP and Internet e mail and it is excellent for quick access to information over lower bandwidths The WWW version of CCO provides richly formatted documents with photographs figures graphics and video as well as hyperlinks to related information You can access CCO in the following ways e WWW http www cisco com e WWW http www europe cisco com e WWW http www china cisco com Telnet cco cisco com e Modem From North America 408 526 8070 from Europe 33 1 64 46 40 82 Use the following terminal settings VT100 emulation databits 8 parity none stop bits 1 and connection rates up to 28 8 kbps For a copy of CCO s Frequently Asked Questions FAQ contact cco help cisco com For additional information contact cco team cisco com Note If you are a network administrator and need personal technical assistance with a Cisco product that is under warranty or covered by a maintenance contract contact Cisco Technical Assistance Center TAC at 800 553 2447 408 526 7209 or tac cisco com To obtain general information
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