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Canon PS-NX6000 Copier User Manual

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1. FIGURE 4 18 Motherboard DIMM sockets Approved DIMMs are available from your service representative Motherboard To REPLACE A DIMM 1 To release a DIMM push outward on the levers on each side of the DIMM A Lever Lever Socket notch DIMM notch l AAAA FIGURE 4 19 Releasing a DIMM 2 Pull the DIMM straight out of the socket 3 To replace a DIMM insert the DIMM straight into the socket and close the levers at each side to lock it into place Note The socket is keyed so that the DIMM fits only one way See notches in the figure above Make sure that the levers close securely around the ends of the DIMM and that each DIMM is fully seated in its socket 4 Reassemble the ColorPASS see page 4 14 and verify its functionality see page 4 16 4 35 Service Procedures Motherboard CPU The CPU is installed in a Zero Insertion Force ZIF socket on the motherboard Before removing the CPU from its socket disconnect the CPU fan cable from the motherboard and remove the cooling assembly from the CPU socket see page 4 37 The CPU cooling assembly consists of a fan a clamp a heatsink and a bracket CPU fan Clamp Heatsink f CPU g Bracket o ad A FIGURE 4 20 CPU cooling assembly A Follow standard ESD precautions while handling the motherboard and all components Motherboard To REMOVE A CPU 1 2 A
2. E a HDD bracket E etf E Tension points e lo Pr er er ey 0 0 0 0 Oo Mole O L FIGURE 4 26 Removing replacing the HDD bracket Hard disk drive 6 Remove the four screws that attach the HDD to the HDD bracket See Figure 4 27 Screw 1 of 4 3 HDD bracket FIGURE 4 27 Removing the HDD from the HDD bracket 7 Remove the HDD from the HDD bracket and place it in an antistatic bag Do not unscrew the screws on the HDD cover Loosening these HDD screws will break the seal and void the HDD warranty Do not touch the drive with magnetic objects such as magnetic screwdrivers and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDD Replacement HDDs are not shipped with system software pre installed After installing the drive you need to install the appropriate system software 4 49 4 50 Service Procedures TO REPLACE THE HDD A 10 11 Note Do not install a new HDD and a new motherboard at the same time If you suspect that the ColorPASS needs a new HDD and a new motherboard first install the new HDD and install system software Then install a n
3. Make sure not to damage any cables when replacing the side panel Fold the cables inside the chassis before replacing the side panel Replace the two screws that attach the side panel to the chassis Do not leave side panels off after servicing An airflow channel is created by the panels and the fan Leaving the ColorPASS open could reduce the operational life expectancy of internal components Connect any cables removed during service to the back of the ColorPASS If the customer had an external storage device such as a Zip drive connected to the USB port on the back of the ColorPASS reconnect it to the USB port External storage devices require a ferrite core to be attached to both their power and data cables to prevent electromagnetic interference If you replaced the motherboard with a new motherboard make sure that the new motherboard solves the problem you are troubleshooting and then update the system see page 4 29 Screws Restoring and verifying functionality after service Left side panel Round corner on chassis A I oo Figure 4 8 Replacing the left side panel 4 15 Service Procedures Verifying functionality Before you leave the customer site make sure you have completed the steps outlined in Figure 4 9 If you are unable to complete a step determine the reason and correct the problem before continuing For more information see Chapter
4. 2 Shut down and open the ColorPASS see page 4 4 and page 4 5 Make sure the copier interface cable is removed from the back of the ColorPASS Remove the board mounting bracket screw from back panel slot 3 Remove the reusable tie wrap that attaches the board extender to the board guide Do not cut the tie wrap Squeeze the tab to unlock it and then open it completely and remove it You will reattach the tie wrap later when you replace the copier interface board Remove the copier interface board from motherboard connector PCI2 Grasp the board at the front and back edge and gently pull the board straight out of its motherboard connector Place the board in an antistatic bag TO REPLACE THE COPIER INTERFACE BOARD 1 If you are replacing the old copier interface board with a new one unpack the new board and attach the plastic board extender with the screws provided Mount the board extender on the component side of the copier interface board Reseat the copier interface board in connector PCI2 on the motherboard and secure it at back panel slot 3 with the mounting bracket screw you removed earlier The copier interface board connector is keyed to fit only when properly oriented Locate the reusable tie wrap you removed earlier and use it to secure the board extender to the board guide Use the tie wrap you removed earlier if it is a reusable type Otherwise use a new one Reassemble the ColorPASS and verify its functi
5. 5 6 Shut down and open the ColorPASS see page 4 4 and page 4 5 Position the ColorPASS so that it is laying on its side and the components inside the chassis are facing up Remove the CPU fan cable from motherboard connector FAN1 or FAN4 Remove the CPU cooling assembly Be aware that both the cooling assembly and the CPU may be very hot You may have to let the components cool before attempting to remove them e Move the levers on the clamp to the open position spine up Lever open e Use a small flathead screwdriver Clamp to bend the four hooks out of the slots in the bracket one at a time Make sure not to damage the ee motherboard as you bend the 2 of 4 hooks out of the bracket Bracket e Lift the cooling assembly off the CPU socket and set it aside Lift the CPU socket lever to release the CPU from the socket see Figure 4 21 on page 4 38 Grasp the CPU by its edges and gently lift it from the socket 4 37 4 38 Service Procedures TO REPLACE A CPU 1 2 Raise the socket lever Insert the CPU into the socket Make sure you align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket see Figure 4 21 Lower the socket lever to secure the CPU CPU CPU socket FIGURE 4 21 Replacing a CPU Motherboard Replace the CPU cooling assembly Make sure the levers on the clamp are in the open position spine up Align the heatsink so t
6. E iE O O O O AMKA M A P j FIGURE B 3 Removing replacing the top panel Numerics 10 100 1000BaseT 2 4 3 7 to 3 8 A AC power 5 3 activity light 2 7 3 9 to 3 10 4 19 Alert screen 3 11 to 3 12 AppleTalk 1 1 A 1 B back panel connectors 2 7 4 7 5 3 slot assignments 4 7 battery 4 23 4 40 board 5 3 board extender copier interface board 4 18 boards copier interface 1 2 4 17 motherboard 4 22 user interface 4 19 boxes unpacking 2 5 bracket HDD 4 47 to 4 50 buttons accessing 4 8 down 2 7 3 9 to 3 10 4 19 line selection move left right 2 7 3 9 to 3 10 4 19 menu 2 7 3 9 to 3 10 4 19 power 3 2 4 9 to 4 10 reset 3 2 4 9 to 4 10 UIB replacing 4 21 up 2 7 3 9 to 3 10 4 19 c cables category 5 3 8 checking 4 11 5 3 copier interface 2 5 to 2 6 3 3 CPU fan 4 12 4 37 4 39 DVD drive ribbon 4 2 4 12 4 52 front panel fan 4 12 4 42 HDD ribbon 4 2 4 12 4 48 4 50 network 2 6 power AC 2 5 to 2 6 3 1 power and reset buttons 4 2 4 9 to 4 10 4 12 4 23 power supply 4 43 speaker 4 10 4 12 UIB ribbon 4 2 4 12 UTP 3 8 cancel printing 3 12 processing 3 12 category 5 cable 3 8 checklist for service calls 2 3 Color Charts 3 14 color management files 1 5 color reference files 1 5 components checking 5
7. Fiery Downloader or any third party LaserWriter downloader such as the Adobe Font Downloader can be used to download additional fonts TM Use built in ColorWise color management and NetWise network features Copier ColorPASS E Networked computers or workstations FIGURE 1 1 ColorPASS printing system The ColorPASS is one of several imaging products engineered and manufactured by Electronics for Imaging 1 1 1 2 Introduction How the ColorPASS operates The ColorPASS enables the customer to use a copier as a printer and scanner Users can print to the ColorPASS from networked PCs running Microsoft Windows from networked Mac OS computers and from networked UNIX workstations running TCP IP The custom designed boards and system software of the ColorPASS are responsible for efficient image processing and printing controls The main functions of components and software are described in the following paragraphs The ColorPASS uses specialized circuit boards the motherboard and the copier interface board to process image data for printing and scanning images The motherboard includes a 2GHz CPU that controls the image data transfer to and from the copier interface board and runs the interpreter The interpreter rasterizes the page description file and then compresses the image pattern into memory The interpreter sends compressed raste
8. 4 35 dongle 4 29 error message about 4 33 5 16 for entering Service Mode motherboard replacement 4 29 to 4 30 for updating the system motherboard replacement 4 32 to 4 33 doors front panel 4 51 down button 2 7 3 9 to 3 10 4 19 drives DVD 4 51 to 4 53 hard disk drive HDD 4 46 to 4 50 DVD drive 4 51 to 4 53 removing 4 52 replacing 4 53 ribbon cable 4 12 4 52 E E mail diagnostics 3 15 5 23 E mail log 3 14 5 23 EMI approvals A 1 EPS files 1 3 errors check power and cable 5 20 hardware mismatch 4 33 5 16 no service dongle 4 33 5 16 unknown platform 4 33 5 16 used dongle 4 33 5 16 wrong missing dongle 4 33 5 16 ESD electrostatic discharge safety precautions xiii 4 11 Ethernet cable 3 7 connector 2 7 3 7 4 7 4 23 5 3 exploded view 4 2 F fan CPU 4 12 4 36 to 4 37 4 39 front panel 4 12 4 42 Fiery Downloader 1 4 Scan 1 1 to 1 2 Spooler 1 4 WebTools 1 4 to 1 5 Font list definition 4 56 to 4 57 4 59 printing 3 14 prior to HDD replacement 4 48 prior to system software installation 4 56 prior to system software restoration 4 56 to 4 57 4 59 fonts 1 1 Adobe Type 1 1 4 screen 1 4 TrueType 1 4 front panel 2 7 3 9 buttons 3 2 components 4 8 removing 4 8 to 4 9 replacing 4 10 front panel fan 4 12 4 42 Functions menu 3 11 3 13 to 3 14 Color Charts 3 14 Configuration page 3 14 Control Panel Map 3 14 Font list 3 14 Index Job log 3 14 Print Pages 3 14 Resume Printing 3 15 Run Diagno
9. Menu button Down button Using the Control Panel Using the Control Panel Once you install the ColorPASS and verify that it powers up correctly you can use the Control Panel to access and monitor different functions The current status of the ColorPASS and Setup information are displayed in the ColorPASS display window Activity can be monitored in the display window and functions of the ColorPASS such as printing a Test Page and installing or updating system software can be controlled using the buttons on the Control Panel Display window First Line selection Fourth buttons FIGURE 3 6 The ColorPASS Control Panel Connecting the ColorPASS Activity light The activity light indicates current activity If the light is Flashing or solid red Solid green Flashing green No light Buttons Line selection buttons Up and Down buttons Menu button An error has caused printing to be disabled The activity light also flashes red briefly during startup The ColorPASS is idle or starting up The ColorPASS is processing or printing a job The ColorPASS is powered off Use the four line selection buttons on the right side of the Control Panel to select the command displayed on the corresponding line of the display window A special character gt appears in the display window next to a button when it is available Use these buttons to scroll to different screen
10. place the new jewel in the slot and press down until it snaps into place Make sure to correctly orient the jewel The jewel s lower tabs are larger than the upper tabs Replace the front panel see page 4 10 Reassemble the ColorPASS see page 4 14 Control Panel buttons Control Panel buttons The Control Panel buttons attach directly to the front of the UIB and extend through channels in the front panel When correctly positioned the buttons make contact with the button pads on the front of the UIB and provide users with manual status and control capability from the Control Panel TO REPLACE CONTROL PANEL BUTTONS 1 Remove the front panel see page 4 9 2 Attach the buttons to the UIB Insert the pointed tabs on the underside of the buttons into the appropriate holes on the UIB Make sure to orient the buttons to match the channels in the front panel Button orientation FIGURE 4 32 Replacing Control Panel buttons 3 Replace the front panel see page 4 10 4 Reassemble the ColorPASS see page 4 14 and verify its functionality see page 4 16 4 56 Service Procedures System software service System software resides on the HDD and is backed up the first time you power on the ColorPASS from the factory If necessary you can restore the backup using the Restore system option on the Restore Update Server Software CD This option allows you to restore system software to the default configur
11. 1 of the motherboard SPKER connector see Figure 4 15 on page 4 23 Check the front panel fan cable and the CPU fan cable connections to the motherboard Gently straighten any bent pins with a pair of needlenose pliers If after tightening the connections you are still experiencing problems it may be that one or more components are still not getting power If this is the case see Checking voltages on page 4 43 4 11 NOTE Power supply and copier interface board are not shown Service Procedures GND GND RST PWR 9 1 NOTE Detail of power and reset cable connections Cable key From To 1 Power supply cable Power supply a 4 pin connector CPU power P2 b 20 pin connector Motherboard power P1 c 4 pin connector DVD drive d 4 pin connector HDD 2 Front panel fan cable Front panel fan Motherboard connector FAN3 3 DVD drive ribbon cable DVD drive Motherboard SEC_IDE Secondary IDE connector 4 HDD ribbon cable HDD Motherboard PRI_IDE Primary IDE connector 5 UIB ribbon cable User interface board Motherboard connector JP20 6 Power reset and speaker cables Front panel Motherboard PWR RST and SPKER pins 7 CPU fan cable CPU fan Motherboard connector FAN1 or FAN4 4 12 FIGURE 4 6 Cable connections Checking internal connections TO CHECK MOTHERBOARD DIMM CONNECTIONS 1 2 Check t
12. 4 exploded view 4 2 Configuration page 3 4 3 14 configuring Setup options 3 8 connections network 2 4 twisted pair 10 100 1000BaseT 3 8 connections checking 3 3 to 3 4 4 11 4 14 5 3 to 5 4 connectors back panel 2 7 4 7 4 23 5 3 copier interface 5 3 copier interface board 2 7 3 3 4 7 4 11 4 17 to 4 18 CPU fan cable 4 12 4 23 DVD drive ribbon cable 4 12 4 23 front panel fan 4 12 4 23 HDD ribbon cable 4 12 4 23 motherboard 4 7 4 12 4 23 network 2 7 3 7 4 7 4 23 5 3 parallel port dongle 2 7 4 7 4 29 to 4 30 4 32 to 4 33 5 3 5 16 power AC 2 7 3 1 4 7 5 3 power reset and speaker 4 9 to 4 10 4 12 4 23 power supply cables 4 12 4 23 RJ 45 3 8 UIB ribbon cable 4 12 4 23 Control Panel activity light 2 7 3 9 buttons 2 7 3 9 to 3 10 4 19 definition xii display window 3 9 Map 3 14 cooling assembly CPU 4 36 to 4 37 4 39 I 1 I 2 Index copier interface board cable 2 5 3 3 connector 2 7 3 3 4 7 4 11 4 17 to 4 18 description 1 2 4 17 diagnostics 5 22 extender 4 18 removing 4 18 replacing 4 18 CPU 4 36 to 4 39 cooling assembly 4 36 to 4 37 4 39 fan cable 4 12 4 37 4 39 customer site checklist 2 3 D damage reporting xiii 2 5 diagnostics copier interface 5 22 Run Diagnostics option 3 15 5 23 test E mail 3 15 5 23 test I F board 5 22 test interface board 3 15 Test Page 3 4 5 25 DIMMs configuration 4 34 A 1 removing 4 13 4 35 replacing 4 13 4 35 reseating 4 13
13. 60950 e VCCI Class B e EN 60950 TUV GS mark e EN55022 Class B e CB scheme IEC 60950 e EN55024 Class B e AS NZS 3548 Class B A 1 Procedures Appendix B a appendix describes how to replace the top panel and the plastic piece of a side panel ColorPASS Replacing top eal and side plastics Procedures You may need to replace the top panel or the plastic piece of a side panel if the plastic becomes damaged The following procedures describe how to remove and replace these plastic parts Note The term side panel refers to both the plastic and metal pieces of a side panel joined together The term plastics refers to just the plastic piece You should only need to separate the pieces to replace damaged plastics You do not need to separate the pieces to open the ColorPASS for routine service TO DISASSEMBLE A SIDE PANEL 1 Shut down the ColorPASS see page 4 4 2 Remove the side panel see page 4 5 3 Place the panel on a flat padded surface 4 Remove the screw that attaches the metal piece to the plastic piece 5 Separate the metal and plastic pieces Pull the metal piece over the two posts slide the metal piece in the direction of the arrows to disengage the hooks and then lift the metal piece to separate Screw Metal piece Plastic piece Figure B 1 Disassembling a side panel B 1 Replacing top and side plastics TO ASSEMBLE A SIDE PANEL 1 Place the new plastic piece on a flat padde
14. FOR ANY DAMAGES INCLUDING LOSS OF DATA LOST PROFITS COST OF COVER OR OTHER SPECIAL INCIDENTAL CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE OR CODED FONT PROGRAMS HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY THIS LIMITATION WILL APPLY EVEN IF Electronics for Imaging HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE YOU ACKNOWLEDGE THAT THE PORTION OF THE PRICE WHICH CAN BE ALLOCATED TO THE SOFTWARE REFLECTS THIS ALLOCATION OF RISK BECAUSE SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU Export Controls You agree that you will not export or re export the Software or Coded Font Programs in any form without the appropriate United States and foreign government licenses Your failure to comply with this provision is a material breach of this Agreement Government Use Use duplication or disclosure of the Software by the United States Government is subject to restrictions as set forth in FAR 12 212 or DFARS 227 7202 3 227 7202 4 and to the extent required under U S federal law the minimum restricted rights as set out in FAR 52 227 14 Restricted Rights Notice June 1987 Alternate III g 3 June 1987 or FAR 52 227 19 June 1987 To the extent any technical data is provided pursuant to the Agreement such data is protected per FAR 12 211 and DFARS 227 7102 2 and to the extent explicitly required by th
15. Faulty HDD e Faulty CPU e Faulty motherboard 1 Recheck all cables and connections 2 Check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector see page 4 34 3 If the problem persists restore backup system software see page 4 57 4 If the problem persists reinstall system software see page 4 59 Corrupt system software may cause the system to stop responding at this screen 5 If the problem persists replace the HDD see page 4 48 If replacing the HDD does not correct the problem reinstall the old HDD in the system 6 If the problem persists verify CPU and CPU fan connection If the problem persists you may need to replace the CPU see page 4 36 7 If the problem persists you may need to replace the motherboard see page 4 22 Error messages and conditions TABLE 5 2 ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Startup cont mag Possibly one of the following 1 Recheck all cables and connections e Corrupt system software 2 If the problem persists restore backup system software See cab og see page 4 57 a e Faulty HDD 3 If the problem persists reinstall system software Server Name Please wait 54744MB x 0 E i i System stops responding at one of these screens e Faulty motherboard see page 4 59 Corrupt system software may cause the system to stop responding at th
16. help In order to maintain compliance with FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception The user is cautioned that changes and modifications made to the equipment without the approval of manufacturer could void the user s authority to operate this equipment Industry Canada Class B Notice This Class B digital apparatus complies with Canadian ICES 003 Avis de Conformation Classe B de I Industrie Canada Cet appareil num rique de la Classe B est conforme a la norme NMB 003 du Canada RFI Compliance Notice This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level to simulate normal operation conditions However it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations It is the user who is responsible for compliance of his particular installation Dieses Ger t wurde sowohl einzeln als auch in einer Anlage die einen normalen Anwendungsfall nachbildet auf die Einhaltung der Funkentst rbestimmungen g 8 8 g gepr ft Es ist jedoch m glich dass die Funkentst rbestimmungen unter ung nstigen Umst nden bei anderen Ger tekombinationen nicht eingehalten werden F r die Einhaltung der Funkentst rbestimmungen einer gesamten Anlage in der dieses Ger t betrieben wi
17. installed properly TO RUN COPIER INTERFACE BOARD DIAGNOSTICS At the Idle screen press the Menu button once to display the Functions menu Select Run Diagnostics from the Functions menu print Pages wResume Printing a gt Scan Job gt Suspend Printing gt gt ie Ashut Down gt Clear Server gt Use the line selection Run Setup gt button to the right to yRun Diagnostics gt g select Run Diagnostics Functions iy At the Diagnostics screen select Test I F board Test I F Board gt Select Test I F board Test E mail gt Diagnostics IL LY If the screen displays the message Video diags failed do the following e Power off the ColorPASS and open the system e Reseat the copier interface board e Power on the ColorPASS and run the test again If the test still fails you may need to replace the copier interface board When the message Video diags passed appears select OK to return to the Functions menu Diagnostic tools Test E mail This diagnostic tool allows you to perform a quick test of the ColorPASS E mail feature without actually having to scan a document off the copier glass and e mail it over a network Test E mail diagnostic causes the system to send an e mail to itself You review the results of the test by printing an E mail log through the Functions menu Note E mail services need to be enabled for this diagnostic to be available For more information see the C
18. one Note Do not pull the cables when removing the speaker and the power and reset switches from the old front panel Make sure not to damage the prongs on the mounts when removing the switches rE yy UIB button holes 3 of 7 d f peaker Mounts Power switch Reset switch FIGURE 4 5 Removing the speaker and power and reset switches Note Make sure to orient the power and reset buttons and switches correctly when installing them The power and reset buttons should be level with the surface of the front panel when properly oriented 3 If necessary thread the power reset and speaker cables through the hole in the front of the chassis and then connect them to the appropriate pins on the motherboard For connection locations on the motherboard see Figure 4 15 on page 4 23 4 Align the UIB button holes on the front panel with the UIB buttons 5 Align the tabs on the front panel with the slots in the front of the chassis 6 Press the front panel against the chassis until it snaps into place Snap the tabs in pairs that is both top tabs both middle tabs both bottom tabs 4 10 Checking internal connections Checking internal connections The most common causes of hardware problems are faulty and loose connections Before you conclude that any board or component has failed remove inspect and reseat all appropriate connections and then check whether the problem still oc
19. s instructions ACHTUNG Es besteht Explosionsgefahr wenn die Batterie durch eine Batterie falschen Typs ersetzt wird Als Ersatz d rfen nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden Verbrauchte Batterien m ssen entsprechend den Anweisungen des Herstellers entsorgt werden ATTENTION Ilya risque d explosion si la pile est remplac e par un mod le qui ne convient pas Remplacez la uniquement par le mod le recommand par le constructeur D barrassez vous des piles us es conform ment aux instructions du constructeur ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig handtering Udskiftning ma kun ske med bat teri af samme fabrikat og type Lev r det brugte batteri tilbage til leverandoren VAROITUS Paristo voi r j ht los se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin H vit K ytetty paristo valmistajan ohjeiden mukaisesti ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner VARNING Explosionsfara vid felaktigt batteribyte Anv nd samma batterityp eller en ekvivalent typ som rekommenderas av apparat tillverkaren Kassera anv nt batteri enligt fabrikantens instruktion TO REPLACE THE MOTHERBOARD BATTERY 1 2 Locate the battery on the motherboard see Figure 4 1
20. wait at least 10 seconds before powering back on If you are unable to access the Shut Down menu to shut down the ColorPASS for example if the system hangs power off by holding down the power button for up to 8 seconds You are now ready to remove or attach cables as necessary Accessing components TO OPEN THE 1 CoLoRPASS Make sure you have powered off the ColorPASS see page 4 4 and removed all the cables from the back panel Place the ColorPASS in its normal operating position on a flat antistatic surface Attach an ESD wrist strap before handling internal parts see Precautions on page xiii Determine the panel s to remove according to the component s you want to access Left side panel only Copier interface board DIMM s CPU and CPU cooling assembly HDD and DVD drive ribbon cables fan power supply and power cables HDD Left right and front panels User interface board Control Panel buttons front panel jewel reset and power cables and switches speaker DVD drive motherboard To remove the motherboard you need to slide the DVD drive a few inches out the front of the chassis Note If you need to replace the top panel or the plastic piece of a side panel for example if the plastic piece is damaged follow the procedures in Appendix B Replacing top and side plastics Remove the two screws that secure the side panel s to the chassis see Figure 4 2 on page 4 6 Re
21. you are troubleshooting is not solved by installing a new motherboard do not update the system Reinstall the old motherboard and return the new motherboard and dongle to inventory For detailed instructions see Entering Service Mode on page 4 30 e Update the system requires the dongle and the Restore Update Server Software CD shipped with the new motherboard Update the system after verifying it in Service Mode The ColorPASS will not function permanently until you update the system The update process uses the Restore Update Server Software CD along with the dongle to transfer required settings from the old motherboard onto the new motherboard via the HDD Note Do not update the system prematurely Update the system only after verifying it in Service Mode When you want to enter Service Mode make sure the Restore Update Server Software CD is not installed in the DVD drive If you boot the ColorPASS with the Restore Update Server Software CD in the DVD drive and the dongle attached to the parallel port the system will be updated automatically and the dongle will be expended Service Mode is unavailable once the dongle is expended Remember that once the system is updated the motherboard cannot be used in another system For detailed instructions see To update the system on page 4 32 Service Procedures Entering Service Mode Use the following procedure after installing a new motherboard to verify that the syste
22. 5 Troubleshooting Power on and check startup See To connect power and start the ColorPASS on page 3 1 Connect the ColorPASS to the copier See Connecting to the copier on page 3 3 Y Print the Test Page and Configuration page See Verifying the connection on page 3 4 Y Connect the ColorPASS to the network See Connecting to the network on page 3 7 and the Configuration Guide Y Check the Setup options See the Configuration Guide FIGURE 4 9 ColorPASS connection verification steps 4 16 Removing and replacing boards Removing and replacing boards This section includes procedures for removing and replacing the following boards e Copier interface board User interface board e Motherboard For information on installing option boards see the separate installation instructions provided with those boards Copier interface board The copier interface board see Figure 4 10 provides the print interface between the ColorPASS and the copier The copier interface board is installed in connector PCI2 on the motherboard and occupies one back panel slot The interface connector at slot 3 on the back panel connects to a cable that attaches to the copier To connector PCI2 on the motherboard Copier interface connector Figure 4 10 Copier interface board 4 18 Service Procedures TO REMOVE THE COPIER INTERFACE BOARD 1
23. 5 on page 4 23 Carefully push the clip away from the battery to eject the battery Clip Battery Socket FIGURE 4 22 Motherboard battery Lift the battery out of its socket To insert a new battery place it in the socket so that the positive side of the battery faces up Press the battery down into the socket until it snaps into place Make sure the battery is securely installed in the socket Reassemble the ColorPASS see page 4 14 and verify its functionality see page 4 16 Configure the time and date in Setup Motherboard Motherboard jumpers The following table shows the factory default configuration for specific motherboard jumpers No other jumpers are used Jumper configurations should not be changed Jumper Jumper area Description default configuration 16 e Clear CMOS and password JP 2 Open Normal operation no jumper installed e PCI PCI X mode PCI Bus 1 Slot 1 JP9 os Closed Normal operation PCI mode enabled jumper installed This setting should not be changed e PCI PCI X mode PCI Bus 2 Slot 2 JP10 5 Closed Normal operation PCI mode enabled jumper installed This setting should not be changed e Enable Disable Intel 82551QM 82540EM NIC chip JP24 b6 Open Normal operation enabled no jumper installed This setting should not be changed 4 41 Service Procedures Fan A fan mounted inside the ColorPASS chassis draws air into the ColorPASS t
24. 6 239 895 6 256 108 6 265 676 6 266 051 6 269 190 6 289 122 6 292 177 6 292 270 6 300 580 6 310 697 6 323 893 6 326 565 6 327 047 6 327 050 6 327 052 6 330 071 6 331 899 6 335 723 6 340 975 6 341 017 6 341 018 6 341 307 6 348 978 6 356 359 6 369 895 6 373 003 6 381 036 6 400 443 6 414 673 6 424 340 6 429 949 6 449 393 6 456 280 6 476 927 6 490 696 6 501 461 6 501 565 6 519 053 D341 131 D406 117 D416 550 D417 864 D419 185 D426 206 D430 206 D439 851 D444 793 RE33 973 RE36 947 Trademarks Bestcolor ColorWise EDOX EFI Fiery the Fiery logo Fiery Driven RIP While Print and Spot On are registered trademarks of Electronics for Imaging Inc in the U S Patent and Trademark Office and or certain other foreign jurisdictions The Best logo the Electronics for Imaging logo the Fiery Driven logo the Intelligent Device Management logo the PrintMe logo the Splash logo the Unimobile logo the Velocity OneFlow logo Everywhere You Go Changing the Way the World Prints AutoCal AutoGray Best ColorCal Command WorkStation Device IQ DocBuilder DocBuilder Pro DocStream FreeForm Fiery Link Fiery Prints Fiery Spark Intelligent Device Management NetWise PrintMe PrintMe Enterprise PrintMe Networks RIPChips ScanBuilder SendMe Splash Unimobile Velocity Velocity Balance Velocity Build Velocity Estimate Velocity Exchange Velocity OneFlow Velocity Scan VisualCal WebInstaller WebScan WebSpooler We
25. After you make the physical connection to the network the network administrator can customize Setup options according to the network and user environment Using the Configuration page as a guide helps speed up this process For more information see the Configuration Guide Before you perform any service procedure print the Configuration page if possible so that you can return the settings to their former configuration if necessary Verifying the connection TO PRINT THE TEST PAGE 1 2 Power on the copier and allow it to warm up Power on the ColorPASS using the power button on the front panel see page 3 1 Make sure that the copier is not in use and that the Info screen on the ColorPASS Control Panel reads Idle Make sure the Service Mode COPIER gt OPTION gt REMOTE on the copier is set to 2 At the Idle screen press the Menu button once see Using the Control Panel on page 3 9 The Functions menu appears Print Pages b fl Use the Up and Down buttons to Scan Job gt scroll through these options Use o Printing gt the line selection buttons to the right to select Print Pages wResume Printing gt Functions ity Press the line selection button to the right of Print Pages and then select Test Page The ColorPASS sends the Test Page to the copier and displays the RIP and Print status screens so that you can monitor the job Examine the quality of the Test Page from the copier If th
26. ColorPASS Z6000 PS NX6000 Color Server Installation and Service Guide for Canon color copiers A guide for service technicians Part Number 45035311 Copyright 2003 Electronics for Imaging Inc and Canon Inc All rights reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging Inc except as expressly permitted herein Information in this document is subject to change without notice and does not represent a commitment on the part of Electronics for Imaging Inc The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license This product may be covered by one or more of the following U S Patents 4 917 488 4 941 038 5 109 241 5 150 454 5 150 454 5 170 182 5 212 546 5 278 599 5 335 040 5 343 311 5 424 754 5 467 446 5 506 946 5 517 334 5 537 516 5 543 940 5 553 200 5 565 960 5 615 314 5 619 624 5 625 712 5 640 228 5 666 436 5 760 913 5 818 645 5 835 788 5 866 856 5 867 179 5 959 867 5 970 174 5 995 724 6 002 795 6 025 922 6 041 200 6 046 420 6 065 041 6 067 080 6 112 665 6 116 707 6 118 205 6 122 407 6 134 018 6 141 120 6 151 014 6 166 821 6 184 873 6 185 335 6 201 614 6 215 562 6 219 659 6 222 641 6 224 048 6 225 974 6 226 419
27. DVD drive f 070 G co oo oyu me a o Latch Co J AMA O D FIGURE 4 29 Removing replacing the DVD drive DVD drive TO REPLACE THE DVD DRIVE 1 If you are installing a new DVD drive remove the guide rails from the old DVD drive and install them on the new drive Guide rail 1 of 2 Screw 1 of 4 FIGURE 4 30 Exploded view of the DVD drive 2 Align the DVD drive with its slot in the front of the chassis see Figure 4 29 on page 4 52 3 Slide the DVD drive into the chassis until the latches click into place Make sure not to damage the EMI gasket around the DVD enclosure 4 Connect the DVD drive ribbon cable to the DVD drive 5 Connect the 4 pin power supply cable to the DVD drive The connectors are keyed to fit only one way 6 Replace the front panel see page 4 10 7 Reassemble the ColorPASS see page 4 14 and verify its functionality page 4 16 4 53 4 54 Service Procedures Jewel Some upgrades or product modifications may require you to replace the jewel on the front panel The following procedure describes how to replace the jewel Jewel FIGURE 4 31 Front panel jewel TO REPLACE FRONT PANEL JEWEL 1 2 Remove the front panel see page 4 9 From the back of the front panel push the jewel out through its slot in the front panel From the front of the panel
28. IDE connector e Appears undamaged The drive required is DVD drive page 4 51 e Present e Correctly installed e Appears undamaged Jumpered as the master secondary according to label Activity LED lights on power up DVD ribbon cable is Firmly connected to motherboard SEC_IDE Secondary IDE connector e Appears undamaged Preliminary on site checkout TABLE 5 1 Verifying the system Conditions to verify Part and additional page references Each cable required UIB cable page 4 12 e Is present e Ts installed in the correct connector e Is well seated Ai e Appears undamaged including connectors HDD ribbon cable page 4 12 A Copier interface cable page 3 3 DVD drive ribbon cable page 4 12 Power cable s page 2 6 5 9 5 10 Troubleshooting TABLE 5 1 Verifying the system Conditions to verify Part and additional page references If included in the system the required mouse monitor and keyboard are present and appear undamaged The cables required e Are present e Are installed in the correct connector Are well seated e Appear undamaged including connectors For items below see the document included with the FACI kit if applicable e Mouse if applicable SO e Monitor if applicable 00000000 1 EEEE eC iia EEE e Keyboard if applicable e Monitor power cord not pictured Preliminary on sit
29. PASS see page 4 14 Connect the cables you removed from the back panel If you replaced the HDD with a new HDD install system software see page 4 56 If a startup error appears on the Control Panel when you power on the ColorPASS check the connections Verify ColorPASS functionality see page 4 16 DVD drive DVD drive The DVD drive is mounted in an enclosure inside the chassis above the HDD The DVD drive is used to install system software onto the HDD DVD drive FIGURE 4 28 ColorPASS DVD drive 4 52 Service Procedures TO REMOVE THE DVD DRIVE Remove the DVD drive ribbon cable from the DVD drive by pulling the connector not the Press the latches on the sides of the DVD drive and slide the DVD drive out the front of P 1 Shut down and open the ColorPASS see page 4 4 and page 4 5 2 Remove the front panel see page 4 8 3 Remove the 4 pin power supply cable from the DVD drive 4 cable straight out 5 the chassis Make sure not to damage the EMI gasket around the DVD enclosure WI Lo oJ oJ OU WVO O W UJ GOC P lo ef def et jet ie
30. S Setup options Have the Network Administrator confirm Setup options and see the Configuration Guide for more information Diagnostic tools Printing the Test Page Once you have connected the ColorPASS to the copier you should print the Test Page to verify that the interface between the copier and the ColorPASS is working properly The Test Page is a file that resides on the HDD and is printed to the copier using the settings configured in Setup TO PRINT THE TEST PAGE 1 2 Power on the copier and allow it to warm up At the Idle screen press the Menu button once see Using the Control Panel on page 3 9 The Functions menu appears ApPrint Pages p fl_ Use the Up and Down buttons to Scan Job gt scroll through these options Use Suspend Printing gt the line selection buttons to the right to select Print Pages wResume Printing Ashut Down Clear Server Run Setup wRun Diagnostics Press the line selection button to the right of Print Pages and then select Test Page The ColorPASS sends the Test Page to the copier vvv Examine the quality of the Test Page Examining the Test Page confirms that the ColorPASS is functional and that the connection between the ColorPASS and the copier is good When you examine the Test Page keep in mind that All color patches should be visible even though they may be very faint in the 5 and 2 range e Each color s patch set should show uniform gradation
31. S into a switchable wall outlet Doing so may result in the ColorPASS being powered off accidentally Preparing for Installation Network What is the network cable and connection type e Unshielded twisted pair for 100 1000BaseT Is the network connection ready and tested for ColorPASS installation To verify that the network is functioning before you attach the ColorPASS e Ask the network administrator to print a document on a shared printer over the network e Ask the network administrator to verify the computer and network requirements as specified in Quick Start Guide System contact person Will the person responsible for the computers and the network be available at the time set for installation Find out the name of the system contact person Setting customer expectations If the site is ready installation takes about one hour The customer should be informed of the following e Some nodes on the network may be unavailable for up to one hour e The copier may be unavailable for up to one hour e The network administrator needs to be available during the installation for network connectivity Equipment downtime and impact on the network can be minimized if the network administrator installs a network connector for the ColorPASS and confirms network functionality with the connector in place before the date scheduled for the ColorPASS installation The network administrator should have a networked computer avail
32. SS see page 4 14 and verify its functionality see page 4 16 Power supply cables Power supply Chassis support beam Back panel Screw 1 of 4 Figure 4 24 Removing the power supply 4 45 Service Procedures Hard disk drive The factory installed HDD is formatted and loaded with system software network drivers and printer fonts The HDD is also used to store spooled print jobs Available space on the HDD is displayed on the Control Panel If you replace the HDD with a new one you will need to install system software on the new HDD Spare HDDs are shipped without system software installed Do not replace the HDD and the motherboard at the same time Doing so in the wrong order and without updating the system see page 4 26 will cause the system to not function It is unlikely that both the HDD and the motherboard are defective therefore avoid replacing both to solve one problem If troubleshooting strategies checking cables and connections and so forth see page 4 11 do not solve the problem and you suspect either the HDD or the motherboard are at fault use the following order to troubleshoot replace the HDD install system software and then check to see if the problem persists If it does perform other procedures such as replacing the motherboard see page 4 26 Proper handling Improper handling can damage the HDD Handle the HDD with extreme care e Use proper ESD practices when g
33. SS back on After you power on the ColorPASS organizes the software on the system and then reboots once twice if the FACI option is enabled to complete software installation This segment takes approximately 7 to 10 minutes Wait for the Idle screen to display Install any required software patches or updates according to the instructions provided with the patch or update CD Check the Update Information section of the Configuration page you printed earlier to see if there are any patches or updates that you need to reinstall For detailed installation instructions see the documentation provided with the specific patch or update CD Configure Setup using the Configuration page you printed earlier At the Idle screen press the Menu button once to access the Functions menu Scroll down and then select Run Setup Bypass any settings that are not included on the Configuration page if it is more appropriate for the network administrator to set them The system reboots after you exit Setup For more information see the Configuration Guide Reinstall fonts user software or custom simulations that were deleted when you restored system software System software service Installing system software The System Software CDs include the system software and fonts Use the System Software CDs when e You replace the HDD e You upgrade to a more recent version of the system software e Restore Backup fails e You change languages System
34. Test Page is good the error condition may be caused by a file or an application problem 3 Make sure the appropriate printer description file is installed For details see the User Software Installation Guide 4 Calibrate the system If the user can print the ColorPASS Test Page but cannot print a job from a computer on the network make sure the network administrator has e Checked all components of the network including cables connectors terminators network adapter boards and network drivers Activated the network and used it to communicate with other printers e Checked the corrective actions listed in the Printing Guide Confirmed that the applicable network settings in Setup such as AppleTalk zone IP address Subnet mask and Gateway address match the settings used in the network Note EPS file generation is not completely standardized among applications Some users may encounter problems while printing certain EPS files 5 21 5 22 Troubleshooting Diagnostic tools Additional diagnostic tools are available through the ColorPASS Functions menu These include copier interface board diagnostics E mail log diagnostics and printing a Test Page Copier interface board diagnostics If you suspect that there may be a problem with the copier interface board for example the quality of print output is poor you can run the Test I F board diagnostics to make sure the copier interface board is
35. UIB 4 12 RIP screen 3 11 to 3 12 RJ 45 connector 3 8 Run Diagnostics option 3 15 S safety approvals A 1 safety precautions ESD electrostatic discharge xiii Scan Job option 3 14 scanning 1 1 screens Alert 3 11 to 3 12 Functions 3 11 3 13 to 3 14 Idle 3 2 Info 3 11 3 13 Print 3 11 to 3 12 RIP 3 11 to 3 12 serial number 2 5 service calls checklist 2 3 tools required xiv Service Mode 4 26 4 29 to 4 31 Setup configuring options 3 8 Shut Down option 3 15 shutting down 3 16 4 4 side panels removing 4 3 4 5 replacing 4 14 replacing plastics on B 1 slot assignments 3 3 4 7 4 23 Index software Media package 2 5 to 2 6 system 4 1 4 56 user 2 4 A 1 speaker motherboard connection 4 10 4 12 on front panel 4 9 to 4 10 specifications A 1 startup 3 1 normal sequence 5 11 Suspend Printing option 3 14 system software description 4 1 4 56 installing 4 59 restoring backup of 4 57 T TCP IP 1 1 terminology xii test E mail diagnostics 3 15 5 23 test I F board diagnostics 5 22 test interface board diagnostics 3 15 Test Page copier 2 3 printing 3 4 5 25 tie wrap reusable 4 18 4 44 to 4 45 4 48 4 50 TIFF files 1 3 tools required for service installation xiv top panel B 1 troubleshooting preliminary on site checkout 5 2 twisted pair 10 100 1000BaseT 2 4 3 7 to 3 8 U unpacking 2 5 up button 2 7 3 9 to 3 10 4 19 updating the system 4 29 user documentation 2 5 to 2 6 user interface board UIB activi
36. VD drive digital video disc drive e Front panel components For an overview of components see Figure 4 1 on page 4 2 Replacement parts are available from your authorized service representative The terms replace and replacing are typically used throughout this chapter to mean reinstallation of existing components Install new components only when necessary If you determine that a component you have removed is not faulty make sure to reinstall it When performing the service procedures described in this chapter follow the precautions listed in Precautions on page xiii The tools required to service the system are listed in Tools you will need on page xiv System software System software is installed on the HDD at the factory A backup of the system software resides on a separate partition on the HDD You can retrieve the backup using the Restore Update Server Software CD System software is also provided on a set of two CDs containing system software and fonts Use the System Software CDs when e You upgrade to a more recent version of the system software e Restore Backup fails e You change languages e You replace the HDD Note System software installation takes approximately 20 minutes For information on how to install system software see System software service on page 4 56 Service Procedures Power reset and speaker cables HDD bracket Copier interface board DVD drive ribbon ca
37. able during the installation The appropriate software should already be installed Documentation for the networked computer and the network operating software should be available e The network administrator should install the user software shipped with the ColorPASS user documentation is also included onto networked PC and Mac OS computers that will print to the ColorPASS Note This guide covers hardware installation and service It provides general information on connecting the ColorPASS to the customer s network Network setup and configuration information goes beyond the scope of this guide For network setup and configuration information refer the network administrator to the Configuration Guide Unpacking the ColorPASS Unpacking the ColorPASS The ColorPASS is assembled and shipped from the factory in a box that includes all necessary cables and documentation as shown in Figure 2 2 on page 2 6 TO UNPACK THE COLORPASS 1 Open the box and remove the packing material You may want to save the original boxes and packing materials if you need to transport the ColorPASS at a later date Remove the contents from the top container Inspect the contents for visible damage The top container should include the following items Bags containing one copier interface cable and one or more AC power cables depending on the market region e Media package includes CDs for system software user software and user documenta
38. ables and connections and so forth do not solve the problem and you suspect either the HDD or the motherboard are at fault use the following order to troubleshoot replace the HDD install system software and then check to see if the problem still exists If it does perform other procedures such as replacing the motherboard If replacing a component does not correct the problem make sure you install the old component back in the ColorPASS Error messages and conditions TABLE 5 2 ColorPASS error messages and conditions Symptom Possible cause Suggested action Beep codes 1 short beep at startup BIOS has passed its self diagnostics No action necessary 6 beeps at startup Bad or missing DIMM s 5 short beeps followed by 1 long beeps Check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector see page 4 34 Note Any other multi beep pattern may indicate a hardware failure on the motherboard Before replacing any components first check the items in Table 5 1 Verifying the system on page 5 5 Startup ColorPASS does not start The ColorPASS is powered off Press the power button on the front of the ColorPASS up or the Control Panel Possibly one of the following is not backlit e Power cable is not plugged into the power connector on the ColorPASS back panel or to the wall power outlet e Faulty power supply power supply may not be su
39. applications in which they were created Fiery Downloader also enables the user to manage the printer fonts installed on the ColorPASS Enables users to view the order and priority of print jobs customize printer settings for jobs delete jobs move jobs between queues and view job accounting information Standalone application and plug in modules for supported TWAIN compliant application software that enable you to scan images from the copier directly into the application Enables operators to control the ColorPASS functions from Windows 9x Me NT 2000 XP Server 2003 workstations Command WorkStation supports dongle protected DocBuilder Pro available as an option requires Adobe Acrobat provided on a separate CD For more information on Command WorkStation see the Job Management Guide Enables operators to control the ColorPASS functions from Mac OS computers For more information on Command WorkStation LE see the Job Management Guide User software Color management files Color reference files ColorWise Pro Tools Fiery Graphic Arts Package Calibration files Fiery WebTools ColorSync and ICM color management files that enable users to maintain consistent color from original artwork to the colors displayed on the monitor to the printed output Reference pages that users can print to view the range of colors available on the ColorPASS For the most predictable color results refer to these pages when def
40. at Wear an antistatic grounding strap grounded at the same place as the antistatic mat If that is not possible e Attach a grounding strap to your wrist Attach the other end to a good ground xiii xiv Preface When you unpack the ColorPASS from the carton for the first time touch a metal area of the copier to discharge the static on your body Before you remove the side panel s and handle internal components touch a metal part of the ColorPASS Leave new electronic components inside their antistatic bags until you are ready to install them When you remove components from an antistatic bag place them on a grounded antistatic surface component side up When you remove an electronic component place it into an antistatic bag immediately Do not walk across a carpet or vinyl floor while carrying an unprotected board Do not damage or remove the gaskets affixed to one edge of the side panels and around the DVD digital video disk drive enclosure The gaskets are designed to reduce possible electromagnetic interference EMI Handle printed circuit boards by their opposing edges only and avoid touching the contacts on the edge of the board Protect the thermal material on the base of the heatsink If you remove the CPU cooling assembly for instance when transferring the CPU to a new motherboard avoid touching the thermal material on the base of the heatsink When setting the heatsink aside set it base side up Nev
41. ation System software is also provided on two CDs that can be used to upgrade the system software to a newer version or to reinstall the current version of the system software This section describes how to restore a backup of the system software using the Restore Update Server Software CD see page 4 57 and how to install system software from the system software CDs see page 4 59 Keep in mind the following when installing or restoring system software e Job Log The list of jobs in the Job Log any jobs in the queues and archived jobs are deleted The network administrator can use Fiery Spooler to save a current list of jobs not the actual jobs from the Job Log e Fonts All fonts on the HDD are deleted when you install or restore system software Resident fonts are reinstalled when you reinstall or restore system software Any customer supplied fonts will need to be reinstalled by the network administrator using Fiery Downloader To determine which additional fonts were downloaded to the ColorPASS print the Font List before you install or restore the system software and again after you complete the system software installation Any fonts not listed after installation will need to be reinstalled For more information see the Printing Guide e Configuration Because the existing setup configuration is lost when you install or restore system software make sure to print a Configuration page before installing or restoring system
42. ay need to service the copier 5 15 TABLE 5 2 Troubleshooting ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Control Panel Messages cont System hangs with Creating backup on the Control Panel Possibly one of the following e Lost communication with HDD during startup after installing system software and selecting language This could be caused by Faulty HDD ribbon cable Faulty HDD Corrupt system software 1 Wait several more minutes to make sure the system is actually hanging 2 If the problem persists recycle power by holding down the power button for up to 8 seconds Wait 10 seconds then press the power button to power the ColorPASS back on see page 3 16 3 If the problem persists restore backup system software see page 4 57 4 If the problem persists reinstall system software see page 4 59 Corrupt system software may cause the system to hang at this screen 5 If the problem persists replace the HDD ribbon cable see page 4 12 6 If the problem persists replace the HDD see page 4 48 Wrong Missing dongle appears on the Control Panel Possibly one of the following Either the wrong dongle or no dongle at all is installed on the ColorPASS parallel port during system update e Faulty dongle e Motherboard parallel port is faulty 1 Install the correct dongle on the Col
43. bStatus and WebTools are trademarks of Electronics for Imaging Inc Canon is a registered trademark of Canon Inc All other terms and product names may be trademarks or registered trademarks of their respective owners and are hereby acknowledged Legal Notices APPLE COMPUTER INC APPLE MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE APPLE SOFTWARE APPLE DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT WILL APPLE ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU Apple s liability to you for actual damag
44. back of the ColorPASS 3 If the problem persists have the network administrator check Network Setup 4 If the problem persists make sure that the network administrator has checked other devices on the network If other devices are not functioning there could be a problem with the network 5 If the problem persists restore backup system software see page 4 57 6 If the problem persists reinstall system software see page 4 59 Corrupt system software may cause the system to hang 7 If the rest of the network is functioning properly and the problem persists replace the motherboard see page 4 22 5 18 TABLE 5 2 Error messages and conditions ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Network cont System starts up slowly then displays one or more DHCP error messages on the Control Panel Possibly one of the following Network cable or connection is faulty Network is faulty System searches for a nonexistent DHCP server because DHCP is enabled by default on the ColorPASS but the customer s network is not using DHCP Ethernet interface on the ColorPASS motherboard is faulty System software is corrupted If the green LED on the 10 100 1000BaseT port is not lit on the ColorPASS back panel check the cable connection to the back panel and the network Make sure the cable is the correct type If t
45. ble Side panel left HDD HDD ribbon cable Board extender CPU cooling assembly Battery Motherboard DIMMs UIB cable 2 User interface board NOTE The right side panel is not shown in this illustration 1 Front panel 3 DVD drive Key 4 5 6 7 9 10 11 12 13 14 16 17 19 20 21 Exploded view of ColorPASS components FIGURE 4 1 4 2 Accessing components Accessing components The ColorPASS includes three removable panels right and left side panels and the front panel You do not need to remove the top panel in order to access other components To replace the top panel see page B 1 To remove the front panel first remove the right and left side panels To access components remove panels as follows Left side panel only Copier interface board DIMM s CPU and CPU cooling assembly HDD and DVD drive ribbon cables fan power supply and power cables HDD Left right and front panels User interface board Control Panel buttons front panel jewel reset and power cables and switches speaker DVD drive motherboard To remove the motherboard you need to slide the DVD drive a few inches out the front of the chassis Follow standard electrostatic discharge ESD precautions when handling internal components Always attach a grounding strap to your wrist and attach the other end to a good ground See Precautions on page xiii If the ColorPASS is powered on be sure to shut d
46. board The motherboard has one Intel Pentium 4 2GHz CPU that controls the image data transferred to and from the copier interface board The motherboard also controls HDD functions and the communication between the ColorPASS and external devices The motherboard has 4 DIMM sockets Two sockets contain a 128MB DIMM for a total of 256MB of memory see Figure 4 18 on page 4 34 The motherboard also includes five PCI Peripheral Component Interconnect connectors Three 32 bit 33MHz 5V PCI connectors on PCI bus 0 e One 133 100 66Mhz PCI connector on PCI bus 1 e One 100 66MHz PCI connector on PCI bus 2 Removing the motherboard The motherboard attaches to the side of the chassis below the power supply Before you remove the motherboard you must remove e All boards installed on the motherboard All cables connected to the motherboard these include the motherboard power cable CPU power cable front panel fan cable HDD ribbon cable DVD drive ribbon cable power button cable reset button cable speaker cable and UIB cable This section also includes information on the following Replacing or adding DIMM s e Replacing the CPU e Replacing the battery Jumper configuration Follow ESD and other safety precautions when handling components see page xiii Key 1 Keyboard mouse option 2 USB connectors ES 1000 3 Parallel port dongle COM ports male ED 100 female optional monitor 4 10 100 1000BaseT Ether
47. checkout Most problems with the ColorPASS are caused by loose board or cable connections therefore this section describes the quick checks you can do to locate and fix obvious problems This section first describes how to eliminate any problems with external connections to the back of the ColorPASS and then addresses checking internal board and cable connections It is a good idea to check external and internal connections before replacing any components Note First verify that the network is functioning no unauthorized software or hardware is installed on the ColorPASS and there are no problems with a particular print job or application The on site administrator can help you verify these issues For problems that persist after you have checked the external and internal connections this section goes on to provide a comprehensive list of internal and external checks that may help you fix the problem This section includes the following e Checking external connections on page 5 3 Describes the quick checks you can do to make sure the problem is not caused by a loose connection at the back of the ColorPASS Checking internal components on page 5 4 Describes the quick checks you can do to make sure the problem is not caused by a loose board or cable connection inside the ColorPASS Inspecting the system on page 5 5 Provides a more comprehensive checklist for checking the ColorPASS internally and externally I
48. clude Idle Initializing Busy Processing or Printing Number of MB The space in megabytes available on the HDD Version The system software version running on the ColorPASS The Functions screen is always active but it appears in the display window only when the user has pressed the Menu button to select it Use the Up and Down buttons to scroll through the list of menu command options Press the line selection button to the right of a command to select it The Network icon appears in the lower left corner of the display window when the ColorPASS is communicating over the network The Network icon can appear while any screen is displayed 3 13 Connecting the ColorPASS Functions menu The Functions menu allows you to perform a variety of administrative functions that do not affect the print jobs of other users Use the Up and Down buttons to scroll through the list of functions Press the line selection button next to the function you want to select The following functions are available from the Functions menu Print Pages Enables you to print special pages from the ColorPASS You can print the following pages from the submenu that appears Test Page Enables you to confirm that the ColorPASS to copier interface is functioning properly The Test Page provides sample images that can be used to troubleshoot the ColorPASS The following information is also listed Server name output profile calibration informati
49. computer network make sure you coordinate your scheduled installation with the network administrator at the customer site Refer the network administrator to the Configuration Guide for network setup information 2 1 Preparing for Installation Copier Check installation requirements and verify site conditions page 2 3 ColorPASS Unpack the ColorPASS Mac 0S PC page 2 5 computers computers Initial startup page 3 1 l ij ai UNIX workstations il ai H Connect copier interface cable page 3 3 Print a Test Page and Configuration page y page 3 4 Network administrator connects the ColorPASS to the network and verifies the connection see page 3 7 and the Configuration Guide Network administrator configures Setup options see the Configuration Guide Network administrator installs user software on networked computers that print to the ColorPASS see the Quick Start Guide Full ColorPASS functionality FIGURE 2 1 Recommended installation steps and references Network administrator verifies network operation without the ColorPASS connected Checking the customer site Checking the custo
50. curs TO CHECK BOARD AND CABLE CONNECTIONS A 1 Note Follow standard ESD precautions while servicing internal components Make sure you have powered off the ColorPASS see page 4 4 removed all the cables from the back panel and removed the left side panel see page 4 5 Position the ColorPASS so it is resting on its side and the internal components are facing up Inspect the boards to make sure they are firmly seated in their motherboard connectors Press down firmly on the boards to make sure each one is securely installed The standard board configuration includes the following from top to bottom Connector PCI11 Empty Connector PC 2 Copier interface board Connector PCI3 Empty Connector PC 4 Empty Connector PCI5 Empty Inspect ribbon cables to see if they are intact Faulty ribbon cables are easily overlooked Check the contact point between the cable and the connector to ensure that they have not separated If a ribbon cable appears damaged substitute it with a tested cable Make sure that all ribbon cables and power supply cables are seated properly on connectors see Figure 4 6 on page 4 12 Cable connectors are keyed to fit only when properly oriented Make sure that the power reset and speaker cables are connected properly to the motherboard For connector locations see Figure 4 15 on page 4 23 Make sure that pin 1 of the speaker cable connector marked with a triangle corresponds to pin
51. d remove it You will reattach the tie wrap later when you replace the power supply Remove three of the four screws that attach the power supply to the chassis see Figure 4 24 on page 4 45 While supporting the power supply remove the fourth screw Set the screws aside so you can replace them later Lift the power supply out of the chassis Carefully gather the power supply cables as you remove the power supply TO REPLACE THE POWER SUPPLY 1 Support the power supply inside the chassis and align the mounting holes with the four holes on the back of the chassis Attach the power supply to the chassis from the outside with the four screws you removed earlier see Figure 4 24 on page 4 45 If you are installing a new power supply make sure to use the screws that came with the new power supply to attach it to the chassis Connect the 4 pin CPU power cable to motherboard connector P2 see Figure 4 15 on page 4 23 for connector locations Connect the 20 pin motherboard power cable to motherboard connector P1 Connect the 4 pin power cable to the DVD drive Connect the 4 pin power cable to the HDD Power supply 7 Locate the reusable tie wrap you removed earlier and use it to attach the loose section of the power cable to the chassis support beam see Figure 4 24 on page 4 45 Gather the cable against the support beam with the tie wrap and then thread the tie wrap to secure the cable 8 Reassemble the ColorPA
52. d see page 4 8 If the problem persists verify CPU and CPU fan connection If the problem persists you may need to replace the CPU see page 4 36 If the problem persists you may need to replace the motherboard see page 4 22 Control Panel is User interface board is faulty lit but no text appears Replace the user interface board see page 4 8 5 13 Troubleshooting TABLE 5 2 ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Startup cont System stops responding at this screen the version string at the base of the screen is not displayed If the system hangs with the version string not displayed the code resident on the user interface board has most likely been corrupted Replace the user interface board see page 4 8 XX XX XX System stops responding at this screen Possibly one of the following e Missing or faulty DIMM s 1 Recheck all cables and connections 2 If the problem persists check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector see page 4 34 3 If the problem persists you may need to replace the BIOS chip on the motherboard see page 4 22 Electronics ter Imaging System stops responding at this screen 5 14 Possibly one of the following e Missing incorrect or faulty DIMM e System software is corrupted e
53. d surface 2 Correctly position the metal piece and then place it on top of the plastic piece Align the hook and post holes in the metal piece with the hooks and posts on the plastic piece Press down and slide the metal piece to engage the hooks and posts 3 Attach the metal piece with the screw removed earlier Hook holes Screw 2 of 5 Metal piece Post holes Hook 1 of 5 Plastic piece Figure B 2 Assembling a side panel B 2 Procedures TO REMOVE AND REPLACE THE TOP PANEL Top panel Hook Screw Chassis back panel 1 2 Shut down the ColorPASS see page 4 4 Remove the left side panel see page 4 5 Remove the screw that attaches the top panel to the chassis Lift the top panel off of the chassis Slide the top panel toward the back panel of the chassis to disengage the hooks Reverse these steps to replace the top panel with a new one yp T L T oJ LOJ LoJ LoJ WJ lol wW LOJ L O O O le je o P EISE SS me O OGOGO
54. e Chapter 5 Troubleshooting The Troubleshooting process This chapter identifies the source of common problems that may occur with the ColorPASS and suggests ways of correcting them The Troubleshooting process The ColorPASS is a server for copiers and is generally part of a configuration like the one shown below Problems may occur in one of three areas e Inside the ColorPASS e In the interface between the ColorPASS and the copier e In the interface between the ColorPASS and the workstations or computers to which it is connected Copier ColorPASS a Networked computers or workstations FIGURE 5 1 Troubleshooting the system This chapter does not attempt to provide troubleshooting information for attached computers such as PCs or Mac OS computers for copiers or for extensive networks You should refer problems in these areas to the appropriate service departments and network administrators When performing the service procedures described in this chapter follow the precautions listed in Precautions on page xiii The terms replace and replacing are typically used throughout this manual to mean reinstallation of existing components Install new components only when necessary If you determine that a component you have removed is not faulty make sure to reinstall it back in the system 5 2 Troubleshooting Preliminary on site
55. e Test Page prints you know that the ColorPASS is functional and that the connection between the ColorPASS and the copier is good When you examine the Test Page keep in mind that e All color patches should be visible even though they may be very faint in the 5 and 2 range e Each color s patch set should show uniform gradation from patch to patch as the color lightens from 100 to 0 Poor image quality may indicate a need to calibrate the system or service the copier Information on the Test Page includes the date and time of the last calibration Keep the Test Page for future reference For more information see the Color Guide 3 5 3 6 Connecting the ColorPASS TO PRINT A CONFIGURATION PAGE 1 2 Power on the copier and allow it to warm up Make sure the Service Mode COPIER gt OPTION gt REMOTE on the copier is set to 2 Power on the ColorPASS by pressing the power button on the front panel see page 3 1 At the Idle screen press the Menu button once see Using the Control Panel on page 3 9 The Functions menu appears ApPrint Pages b fl_ Use the Up and Down buttons to Scan Job gt scroll through these options Use Suspend Printing gt the line selection buttons to the gt right to select Print Pages wResume Printing Functions ig Press the line selection button to the right of Print Pages and then select Configuration page The ColorPASS sends the Configuration page to the cop
56. e U S Government is subject to limited rights as set out in DFARS 252 227 7015 November 1995 and DFARS 252 227 7037 September 1999 In the event that any of the above referenced agency regulations are modified or superceded the subsequent equivalent regulation shall apply The name of the Contractor is Electronics for Imaging Third Party Beneficiary You are hereby notified that Adobe Systems Incorporated a California corporation located at 345 Park Ave San Jose California 95110 Adobe is a third party beneficiary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Font Programs the Coded Font Programs the Typefaces and the Trademarks licensed hereby Such provisions are made expressly for the benefit of Adobe and are enforceable by Adobe in addition to Electronics for Imaging Termination Without prejudice to any other rights EFI may terminate this Agreement if you fail to comply with the terms and conditions of this Agreement In such event you must destroy all copies of the Software including any upgrades General This Agreement will be governed by the laws of the State of California This Agreement is the entire agreement held between you and Electronics for Imaging and supersedes any other communications or advertising with respect to the Software and Coded Font Programs If any provision of this Agreement is held invalid the remainder of this Agreement shall conti
57. e checkout Normal startup sequence When you power on or reboot the ColorPASS the system runs the following startup routine on the Control Panel The routine takes approximately 2 5 minutes to reach the Idle screen If the system hangs or data is missing during the startup sequence note the screen displayed and then check Figure 5 3 on page 5 11 for the possible problems and suggested actions Code in motherboard BIOS tests initializes System software on the HDD and configures areas on the motherboard completes startup process Power on Backlighting Booting MEN nowon ee pase of UIB Server Name rmware is Please wait displayed 54744MB X 0 XX XX XX Info Server Name Idle Electronics 54744MB X 0 mugging Info FIGURE 5 3 Normal startup sequence 5 11 Troubleshooting Error messages and conditions To address specific error messages or conditions see Table 5 2 on page 5 13 Use the table to locate the problem or symptom you want to fix read about the possible causes and then perform the suggested actions to solve the problem Note Do not replace the HDD and the motherboard at the same time Doing so in the wrong order and without updating the system will cause the system to not function It is unlikely that both the HDD and the motherboard are defective therefore avoid replacing both to solve one problem If troubleshooting strategies checking c
58. e of the four screws that secure the UIB to the media bracket 4 While supporting the UIB remove the fourth screw UIB cable Mounting post on bracket 1 of 4 Screws 2 of 4 UIB Figure 4 12 Removing replacing the user interface board 5 Disconnect the UIB cable from the connector on the UIB Press outward on the connector levers on each side of the connector see Figure 4 13 and then detach the connector Avoid pulling on the cable Connector levers FIGURE 4 13 Detail of ribbon cable connector 6 Place the board in an antistatic bag 4 20 Removing and replacing boards TO REPLACE THE USER INTERFACE BOARD 1 Attach the UIB cable to the connector on the UIB Make sure the connector levers close securely around the cable connector Place the UIB against the bracket and align the mounting holes with the four mounting posts see Figure 4 12 on page 4 20 Replace the four screws that secure the UIB to the bracket see Figure 4 12 on page 4 20 Make sure you use the same screws you removed earlier Correctly orient the UIB buttons and then mount them on the UIB Button orientation Figure 4 14 Removing replacing the UIB buttons Replace the front panel see Figure 4 4 on page 4 9 Reassemble the ColorPASS see page 4 14 and verify its functionality see Figure 4 9 on page 4 16 4 21 Service Procedures Mother
59. e right and left of the display window The term side panel refers to both the plastic and metal pieces of the side panel joined together The term plastics refers to just the plastic piece The term system software refers to the software installed on the ColorPASS hard disk drive The term 10 100 1000BaseT used throughout this manual refers to 10 100 1000 megabits per second Mbps baseband data transmission over twisted pair wire References to other ColorPASS manuals such as the Configuration Guide are displayed in italics Note The note format highlights important messages and additional information The Caution icon indicates a need for special care and safety when handling the equipment Precautions Precautions Always observe the following general precautions when installing and servicing the ColorPASS Report any shipping damage If there is any evidence of shipping or handling damage to the packing boxes or their contents save the damaged boxes and parts call the shipper immediately to file a claim and notify your authorized service support center Never alter an existing network without permission The ColorPASS will probably be connected to an existing Local Area Network LAN based on Ethernet hardware The network is the link between the customer s computer existing laser printers and other prepress equipment Never disturb the LAN by breaking or making a network connection alt
60. e the trademarks used by Electronics for Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom Trademarks and d permanently transfer all of your rights under this Agreement to any recipient of the Product only as part of a sale or transfer of the Product provided i you retain no copies of the Software including any upgrades ii you transfer to the recipient all of the Software including any upgrades the media and printed materials bundled with the Product and this Software License Agreement AND iii the recipient agrees to the terms of this Agreement You may not a make or have made or permit to be made any copies of the Software Coded Font Programs or portions thereof except as necessary for use with the Product purchased by you provided however that under no circumstances may you make or have made or permit to be made any copies of that certain portion of the Software which has been included on any portion of the controller board or hardware of the Product b attempt to alter disassemble decrypt or reverse engineer the Software or Coded Font Programs or c rent or lease the Software Proprietary Rights You acknowledge that the Software Coded Font Programs Typefaces and Trademarks are proprietary to Electronics for Imaging and its suppliers and that title and other intellectual property rights therein remain with Electronics for Imaging and its suppliers Except as stated above this Ag
61. eliminary on site checkout Inspecting the system If your initial checks of the cable and board connections do not fix the problem you may need to inspect the system on a component by component basis as described in Table 5 1 A comprehensive inspection allows you to verify that each hardware component is properly installed and configured and helps you avoid replacing expensive components unnecessarily If the system you are servicing does not meet a condition listed in Table 5 1 and it is not obvious what action s you should take to fix the problem for example if the system hangs before reaching Idle locate the symptom in Table 5 2 on page 5 13 and perform the suggested action s given for the condition TABLE 5 1 Verifying the system Conditions to verify Part and additional page references When problem occurs verify that Back panel external connectors chassis fans and Power switch is on power switch page 5 3 Power cable is connected properly into the power outlet Chassis fans are operating Network link activity LED on RJ 45 connector is blinking All external cables required are present in correct connectors and well seated e Cables cable connectors and mating connectors appear undamaged 1 i If problem occurs at power up or reboot verify that Front panel page 4 8 DVD drive page 4 51 e System LED on the Control Panel lights N Display window lights
62. er set any liquid on or near the ColorPASS or the copier Tools you will need To install or service the ColorPASS you should bring the following tools and parts ESD wrist grounding strap and antistatic mat Wire cutters Needlenose pliers 0 and 1 Phillips head screwdrivers non magnetic Flathead screwdriver You should also bring this guide documentation for any optional service kits you may be installing and any technical notes for the ColorPASS Chapter 1 Introduction Features The ColorPASS adds computer connectivity and highly efficient Adobe PostScript 3 printing capability to copiers It is optimized for high speed network communications processing rasterization and printing of continuous tone color and monochrome pages Features The ColorPASS as an integral part of the customer s printing system enables users to Send images over AppleTalk TCP IP and IPX networks to print on ColorPASS supported devices Spool print jobs and select a printing priority for each job Users can control spooled print jobs sent to the ColorPASS with remote user software running on networked PC and Mac OS computers Print files in color gray scale and black and white TM Use the copier as a high resolution color scanner with Fiery Scan software Use 136 resident fonts 126 Adobe Type 1 PostScript and 10 TrueType plus two Adobe Multiple Master fonts used for font substitution when printing PDF files
63. ering termination installing or removing networking hardware or software or shutting down networked devices without the knowledge and express permission of the system or network administrator or the shop supervisor Never assign an IP address in ColorPASS Network Setup Only the network administrator should assign an IP address to a network device Assigning the ColorPASS an incorrect IP address may cause unpredictable errors on any or all devices connected to the network Always disconnect power before opening the ColorPASS Use care when handling parts of the ColorPASS as some edges on the unit may be sharp For example be careful when e Accessing the DVD drive keep the drive door closed when not in use e Plugging in cables at the back of the unit e Removing the panels Follow standard electrostatic discharge ESD precautions while working on the internal components Static is always a concern when servicing electronic devices It is highly unlikely that the area around the copier and the ColorPASS is static free Carpeting leather soled shoes synthetic clothing fibers silks and plastics may generate a static charge of more than 10 000 volts Static discharge is capable of destroying the circuits etched in silicon microchips or dramatically shortening their life span By observing standard precautions you may avoid extra service calls and save the cost of a new board When possible work on a ground connected antistatic m
64. es from any cause whatsoever and regardless of the form of the action whether in contract tort including negligence product liability or otherwise will be limited to 50 PANTONE Colors displayed in the software application or in the user documentation may not match PANTONE identified standards Consult current PANTONE Color Publications for accurate color PANTONE and other Pantone Inc trademarks are the property of Pantone Inc Pantone Inc 2003 Pantone Inc is the copyright owner of color data and or software which are licensed to Electronics for Imaging Inc to distribute for use only in combination with the products or software of Electronics for Imaging Inc PANTONE Color Data and or Software shall not be copied onto another disk or into memory except as part of the delivery of the Electronics for Imaging Inc products or software This product includes software developed by the Apache Software Foundation http www apache org Restricted Rights Legends For defense agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at 252 227 7013 For civilian agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph a through d of the commercial Computer Software Restricted Rights clause at 52 227 19 and the limitations
65. ested action DVD drive DVD drive is not responding cannot be located or the busy LED on the drive remains lit Possibly one of the following e ACD is stuck in the DVD drive e Cable connections to the DVD drive are loose or ribbon cable is faulty e DVD drive is faulty e Motherboard is faulty 1 Insert a paper clip into the mechanical pin hole on the DVD drive to force the drive tray to open 2 If the problem persists check the cable connections to the DVD drive see page 4 12 3 Check DVD drive ribbon cable connections to the motherboard 4 If the problem persists you may need to replace the DVD drive see page 4 51 5 If the problem persists you may need to replace the motherboard see page 4 22 System performance System performs slowly Possibly one of the following and or hangs periodically Board or cable connections are loose or faulty e System software is corrupted e Missing or faulty DIMM s e CPU is overheated or faulty e Motherboard is faulty 1 Recheck all cables and connections 2 Make sure CPU is firmly seated in its socket and that the fan cable is connected to the motherboard 3 If the problem persists restore backup system software see page 4 57 4 If the problem persists reinstall system software see page 4 59 5 Check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector see page 4 34 6 I
66. ew motherboard and perform the system update procedure see page 4 26 and page 4 29 If you are installing a new HDD unpack the drive Do not drop jar or bump the HDD Do not touch the HDD with magnetic objects or place objects sensitive to magnets near the HDD Position the HDD inside the HDD bracket and align the front most mounting holes on the HDD with the four holes in the bracket see Figure 4 26 on page 4 48 The HDD will extend about an inch past the rear of the bracket when correctly installed Replace the four screws you removed earlier to attach the HDD to the bracket Slide the bracket all the way onto the shelf and secure it by moving the latch toward the front panel Avoid striking the DIMM s as you replace the HDD bracket Note You will encounter slight resistance as you slide the bracket onto the shelf The resistance is caused by two tension points on the bottom of the bracket The resistance helps control the bracket s movement during removal and installation Secure the latch to the chassis support beam with the reusable tie wrap you removed earlier Connect the HDD ribbon cable to the HDD Note The longer segment of the HDD ribbon cable connects to the motherboard Do not switch the DVD drive and HDD ribbon cables The DVD drive ribbon cable has 40 wires the HDD ribbon cable has 80 wires Connect the 4 pin power supply cable to the HDD The connectors are keyed to fit only one way Reassemble the Color
67. f the problem persists you may need to replace the motherboard see page 4 22 5 17 Troubleshooting TABLE 5 2 ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Network Keep in mind the following if you suspect a network problem e If the ColorPASS does not appear in the list of printers on the network there may be another device on the network with the same Ethernet hardware address e Conflicting network settings may have been configured in Setup and on the customer s workstation Printing problems may be caused by inappropriate Setup options e Application specific printing errors may be caused by missing or incorrectly placed printer description files e System software may be corrupted See the Configuration Guide for additional information Unable to connect to the Possibly one of the following network or the green LED on the 10 100 1000BaseT port is not lit e Network cable or connection is faulty e Network is faulty e System software is corrupted Ethernet interface on the ColorPASS motherboard is faulty 1 If the green LED on the 10 100 1000BaseT port is not lit on the ColorPASS back panel check the cable connection to the back panel and the network Make sure the cable is the correct type 2 If the network cable is the correct type and is properly connected to the back of the ColorPASS connect a new network cable to the
68. f your initial checks fail you may want to go through this checklist before concluding that you need to replace a cable or component To troubleshoot problems according to specific symptoms see Table 5 2 on page 5 13 Locate symptoms listed in the table to help you determine possible causes and steps to remedy them Power cable Preliminary on site checkout Checking external connections Before removing the side and front panel of the ColorPASS to check internal components first eliminate the most obvious sources of problems Make sure that e All interface cables to the system are plugged into the proper connectors on the back panel of the ColorPASS see Figure 5 2 The power cable is plugged into the wall power outlet The LED on the network connector is blinking to indicate network activity connector Mouse option Keyboard option USB ports ES 1000 lt Parallel port dongle Serial port ED 100 Monitor option amp 10 100 1000BaseT la Not used o Empty slot Empty slot Copier interface board Empty slot O oO Oo Oo Oo Oo O Oo oO Empty slot t Empty slot e Empty slot ae O i W W FIGURE 5 2 Back panel of the ColorPASS Ifall the connectors are properly in place and
69. fonts not listed after restoration or installation need to be reinstalled Insert the Restore Update Server Software CD into the CD ROM drive Select Shut Down from the Functions menu page 4 4 At the next screen select Reboot System Allow the system to shut down and reboot Do not push any buttons during this time and ignore the message It is now safe to power off the system that appears on the Control Panel while the system reboots 4 57 4 58 10 11 12 Service Procedures Select Restore system from the following menu Select Option Restore system OK gt lt agj Press the 4th line selection button Restore Update CD Select Option Update system Not used in this procedure OK Restore Update CD When the message All date will be deleted Continue appears on the Control Panel make sure Yes is displayed and then select OK The restore backup process begins immediately The Control Panel displays screens indicating that the software is being restored At the message Restore complete press the fourth line selection button to select OK Scroll to Exit and press the fourth line selection button to select OK At the message Remove CD and recycle power remove the Restore Update Server Software CD from the CD ROM drive and then power off the ColorPASS by holding down the power button for up to 8 seconds Wait 10 seconds then press the power button to power the ColorPA
70. from patch to patch as the color lightens from 100 to 0 Poor image quality may indicate a need to calibrate the system or service the copier Information on the Test Page includes the date and time of the last calibration Keep the Test Page for future reference For more information see the Color Guide 5 25 Appendix A Specifications Hardware features This appendix provides an overview of ColorPASS features Hardware features e Single Pentium 4 CPU 2GHz e Memory 512MB e An RJ 45 connector for 10 100 1000Mbps connectivity over twisted pair cable upper connector 60GB HDD standard Built in DVD drive Networking and connectivity e Supports AppleTalk TCP IP and IPX protocols simultaneously e Supports EtherTalk Phase 2 e RJ 45 connector upper that supports 10 100 1000BaseT twisted pair network connectivity Note Only one network connector on the ColorPASS back panel is supported the unsupported connector is plugged to prevent inadvertent use Do not remove the plug User software A complete description of user software is provided in User Software Installation Guide For optimal performance current versions of the user software should be maintained on every network computer used to print to the ColorPASS Safety and emissions compliance The ColorPASS has been certified to meet or surpass the following government standards Safety approvals EMI EMC approvals e UL 60950 FCC Class B e CSA 22 2
71. hat all DIMMs are locked If any DIMMs are loose release and reseat them The DIMMs on the motherboard are held in place by levers at each end To release a DIMM push outward on the levers on each side of the DIMM DIMM oe Lever Lever Ee se notch DIMM notch FIGURE 4 7 DIMM and socket Pull the DIMM straight out of the socket To replace a DIMM insert the DIMM straight into the socket and close the levers at each side to lock it into place Note The socket is keyed so that the DIMM fits only one way See notches in the figure above Make sure that the levers close securely around the ends of the DIMM and that each DIMM is fully seated in its socket 4 13 4 14 Service Procedures Restoring and verifying functionality after service Conclude your inspection and service by reassembling and verifying the ColorPASS Reassembling the system Use the following procedure to reassemble the ColorPASS after inspection or service TO REASSEMBLE THE COLORPASS 1 2 Make sure the ColorPASS is standing in its normal operating position If you removed the front panel replace it see page 4 10 Reseat all boards cables connectors and other parts loosened or removed during inspection or service Replace the side panel s on the chassis Insert the edge containing the EMI gasket over the round corner of the chassis Rotate the side panel until it closes on the chassis see Figure 4 8 on page 4 15
72. hat the fan cable is near motherboard connectors FAN1 and FAN4 Place the heatsink on the CPU and inside the bracket Make sure the heatsink is fully seated in the bracket on all sides Press down on the clamp until all four hooks engage the slots in the bracket Avoid using excessive force when pressing down on the clamp Close the levers simultaneously Closing the levers simultaneously applies clamping force equally over the CPU and bracket Lever open Lever open Clamp Hooks 2 of 4 Bracket Slot 1 of 4 Engage all four hooks and then close both levers simultaneously Lever closed Lever closed Connect the CPU fan cable to the motherboard connector FAN1 or FAN4 If you are installing a new CPU secure the fan cable using a tie wrap The tie wrap prevents the fan cable from interfering with the CPU fan Also make sure the connector on the cable is securely connected to the motherboard Reassemble the ColorPASS see page 4 14 and verify its functionality see page 4 16 4 40 Service Procedures Motherboard battery The battery on the motherboard is located at BT 1 To replace it use a 3V manganese dioxide lithium coin cell battery Sony CR2032 or equivalent CAUTION There is danger of explosion if the battery is replaced with the incorrect type Replace only with the same type recommended by the manufacturer Dispose of used batteries according to the manufacturer
73. he ColorPASS is finished processing the job At the Idle screen press the Menu button once to display the Functions menu Scroll to select Shut Down from the Functions menu Aprint Pages Scan Job Suspend Printing wResume Printing Down gt lt l Use the line selection wvvve Clear Server button to the right to gt Run Setup gt select Shut Down wRun Diagnostics gt La At the next screen select Shut Down System Restart Server gt Shut Down System Use the line selection Reboot System gt button to the right to select Shut Down System Shut Down Lig Note If you are recycling power wait at least 10 seconds before powering back on If you are unable to access the Shut Down menu to shut down the ColorPASS for example if the system hangs power off by holding down the power button for up to 8 seconds Shutting down and restarting TO RESTART THE COLORPASS 1 If the ColorPASS is already on make sure it is not receiving processing or printing a document When Printing or Ripping appears on the Control Panel the ColorPASS is currently processing a print job Wait until the job is complete and Idle is displayed in the Info screen Press the Menu button once select Shut Down from the Functions menu and then select Restart Server Allow the system to restart Do not push any buttons during this time and ignore the message It is now safe to power off the system that a
74. he copier The ColorPASS communicates with the copier through a cable from the ColorPASS copier interface board to the interface port on the copier TO CONNECT TO THE COPIER 1 Power off the copier Check with the network administrator or supervisor before powering off the copier 2 Connect one end of the copier interface cable to the interface connector on the copier and the other end to the copier interface connector on the back of the ColorPASS Copier interface cable Figure 3 4 Copier interface cable connection 3 3 3 4 Connecting the ColorPASS Verifying the connection After you connect the ColorPASS to the copier print the Test Page and the Configuration page to verify that the connection between the ColorPASS and the copier is good Printing the Test Page and Configuration page Before connecting the ColorPASS to the network print the Test Page and the Configuration page e Test Page printing the Test Page verifies that all the components of the ColorPASS to copier interface are working The Test Page is a color file that resides on the HDD hard disk drive e Configuration page printing the Configuration page can be helpful during installation setup and service After you install the ColorPASS and before any default settings are changed you can obtain a record of the defaults by printing the Configuration page
75. he edge of the motherboard see Figure 4 16 Make sure the back panel connectors on the motherboard clear the chassis while lifting it out of the chassis Do not touch the contacts and avoid using excessive force Lift the edge of the motherboard and then remove it from the chassis Back panel connectors Figure 4 16 Removing the motherboard 4 25 gt gt gt gt Service Procedures Replacing the motherboard Follow the procedures in this section to replace the motherboard Failure to follow the instructions in this section may corrupt the system not easily repaired in the field If you are installing a new motherboard Transfer the DIMM s and CPU from the old motherboard onto the new motherboard BIOS chips are not interchangeable Do not transfer the BIOS chip from the old motherboard onto the new motherboard Doing so can damage the ColorPASS Enter Service Mode and make sure the new motherboard solves the problem you are troubleshooting before you update the system For details on Service Mode and updating the system see page 4 29 Updating the system permanently customizes the new motherboard Once customized the motherboard cannot be returned to inventory or installed in another ColorPASS If the new motherboard does not solve the problem do not update the system Return the new motherboard and unused dongle to inventory Do not reinstall system software before updating the system Do
76. he following board in its motherboard connector e Copier interface board in motherboard connector PCI2 see page 4 18 Note When installing boards make sure that the board connectors are properly aligned with their connectors on the motherboard Make sure all board mounting bracket screws for boards occupying back panel slots are secured Press down firmly on the top of the board as you insert each screw Note Make sure unused slots have slot covers installed Uncovered slots reduce the air flow and could cause the ColorPASS to overheat Reassemble the ColorPASS see page 4 14 If you reinstalled the old motherboard verify functionality see page 4 16 If you replaced the motherboard with a new motherboard proceed to Verifying new motherboard installation and updating the system on page 4 29 Motherboard Verifying new motherboard installation and updating the system After you install a new motherboard and reassemble the system you need to e Verify the new motherboard installation in Service Mode requires the dongle shipped with the new motherboard Service Mode is a temporary state that allows you before updating the system to verify that installing a new motherboard solves a problem with the ColorPASS For reasons to install a new motherboard see Chapter 5 Troubleshooting Service Mode ends automatically when you update the system described below If you determine while in Service Mode that the problem
77. he network cable is the correct type and is properly connected to the back of the ColorPASS connect a new network cable to the back of the ColorPASS If the problem persists have the network administrator change the default in ColorPASS Network Setup If the problem persists make sure that the network administrator has checked other devices on the network If other devices are not functioning there could be a problem with the network If the problem persists restore backup system software see page 4 57 If the problem persists reinstall system software see page 4 59 Corrupt system software may cause the system to hang If the rest of the network is functioning properly and the problem persists replace the motherboard see page 4 22 5 19 Troubleshooting TABLE 5 2 ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Printing Note Intermittent print quality and color quality problems are difficult to trace Before you try to troubleshoot print quality problems print a color test page to make sure that the copier does not need servicing or adjusting Test Page fails to print The copier is not ready to print Make sure the copier is powered on and ready to print The connection between the ColorPASS 1 Recheck that the copier interface cable is present and and the copier is faulty properly connected to the ColorPASS and the copier see
78. hten the screws doing so could damage traces on the motherboard If you are installing a new motherboard install the following components from the old motherboard e DIMM s see page 4 34 e CPU see page 4 36 Do not transfer the BIOS chip from the old motherboard onto the new motherboard Doing so can damage the ColorPASS Now you are ready to complete motherboard installation 4 27 4 28 Service Procedures TO REPLACE BOARDS AND CABLES 1 Replace the following cables to the motherboard e CPU power cable 4 pin P2 e Motherboard power cable 20 pin P1 e UIB ribbon cable JP20 e DVD drive ribbon cable SEC_IDE HDD ribbon cable PRI_IDE Note The HDD ribbon cable has two sections Make sure to connect the longer section of the cable to the motherboard and the shorter section to the HDD Also make sure not to switch the DVD drive and HDD ribbon cables The DVD drive ribbon cable has 40 wires the HDD ribbon cable has 80 wires e Speaker cable J36 Note Match the small triangle on the speaker cable connector with Pin 1 on motherboard connector J36 top most pin see Figure 4 15 on page 4 23 e Power and reset button cables J22 see detail in Figure 4 15 on page 4 23 Front panel fan cable FAN3 Replace the power and ribbon cables to the backs of the HDD and DVD drive Secure the ribbon cables and the HDD and DVD drive power cables with the plastic cable clamp you removed earlier Replace t
79. ier and displays the RIP and Print status screens so you can monitor the job Installing additional options Installing additional options If the customer has purchased additional options install those before connecting the ColorPASS to the network For installation instructions see the documentation included in each option kit After installing options print the Test Page to verify that the system is operating properly Checking the installation at each stage makes it easier to pinpoint the cause of problems should they occur Connecting to the network The ColorPASS has an external 10 100 1000BaseT Ethernet network connector for an unshielded twisted pair UTP cable When the network cable is connected see Figure 3 5 the Ethernet interface automatically detects the speed of the network environment Network speed is indicated by two LEDs on the Ethernet network connector For additional network information see the Configuration Guide Note Only one network connector on the ColorPASS back panel is supported the unsupported connector is plugged to prevent inadvertent use Do not remove the plug RJ 45 connector for _ _ 10 100 1000BaseT g p A mi twisted pair Ethernet Not used FIGURE 3 5 ColorPASS network connector 3 7 Connecting the ColorPASS TO CONNECT A TWISTED PAIR CABLE Twisted pair unshielded twisted pair cable f
80. ill perform without significant errors that make it unusable Electronics for Imaging s entire liability and your exclusive remedy under this warranty will be at Electronics for Imaging s option to use reasonable commercial efforts to attempt to correct or work around errors to replace the Software with functionally equivalent software or to refund the purchase price and terminate this Agreement Some states do not allow limitations on duration of implied warranty so the above limitation may not apply to you EFI makes no warranty implied or otherwise regarding the performance or reliability of any third party products not provided by EFI EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY Electronics for Imaging MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON THE SOFTWARE OR CODED FONT PROGRAMS EXPRESS IMPLIED STATUTORY OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR COMMUNICATION WITH YOU AND Electronics for Imaging SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THE USE MODIFICATION REPAIR AND OR INSTALLATION OF ANY THIRD PARTY PRODUCTS OTHER THAN AS AUTHORIZED BY EFI WILL VOID THE EXPRESS LIMITED WARRANTY ABOVE Electronics for Imaging does not warrant that the operation of the Software will be uninterrupted or error free or that the Software will meet your specific requirements Limitation Of Liability IN NO EVENT WILL Electronics for Imaging OR ITS SUPPLIERS BE LIABLE
81. ing so can result in a permanent Invalid License error Do not replace the HDD and the motherboard at the same time Doing so in the wrong order and without updating the system will cause the system to not function It is unlikely that both the HDD and the motherboard are defective therefore avoid replacing both to solve one problem If troubleshooting strategies checking cables and connections and so forth do not solve the problem and you suspect either the HDD or the motherboard are at fault use the following order to troubleshoot replace the HDD install system software and then check to see if the problem still exists If it does perform other procedures such as replacing the motherboard Update the system using the dongle and the Restore Update Server Software CD For details on updating the system see page 4 29 Motherboard TO REPLACE THE MOTHERBOARD 1 Slide the DVD drive a few inches out the front of the chassis see Figure 4 29 on page 4 52 Install the motherboard in the chassis Angle the motherboard so the back panel connectors on the motherboard fit into the cutouts in the back of the chassis see Figure 4 16 on page 4 25 Align the mounting holes on the motherboard with the standoffs located in the base of the chassis Insert the 10 motherboard mounting screws that secure the motherboard to the chassis Partially tighten each screw before completing tightening any one screw Do not overtig
82. ining colors in applications Enables users to use calibration and color management tools It also enables users to edit and download ICC profiles Optional software for calibrating print devices proofing print jobs automating workflow and achieving accurate color print quality For more information see the Color Guide and the Printing Guide Includes measurement files and targets for use with ColorWise Pro Tools The ColorPASS can support Internet or intranet access with Fiery WebTools which include e Status e WebSpooler e Installer e WebLink e WebScan For more information on Fiery WebTools see the user documentation 1 5 Chapter 2 Preparing for Installation Installation sequence This chapter includes the following information e Summary of the installation sequence e Checking the customer site e Unpacking the ColorPASS e ColorPASS front and back overview Installation sequence Familiarize yourself with this chapter and Chapter 3 of this guide before you attempt an installation The installation sequence described in this chapter is designed to make your job as easy as possible Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage Figure 2 1 on page 2 2 outlines the recommended installation procedure for connecting the ColorPASS to the copier Because the ColorPASS is a node on the customer s
83. is screen If the problem still persists replace the HDD see page 4 48 If replacing the HDD does not correct the problem reinstall the old HDD in the system If the problem persists verify CPU and CPU fan connection If the problem persists you may need to replace the CPU see page 4 36 If the problem persists you may need to replace the motherboard see page 4 22 If replacing the motherboard does not correct the problem make sure you reinstall the old motherboard in the ColorPASS Control Panel Messages Check power amp cable appears on the Control Panel Possibly one of the following 1 e The copier is not powered on 2 e The copier is on but is not ready to print e Problem with the connection between the ColorPASS and the copier Make sure the copier is powered on and ready to print Recheck that the copier interface cable is present and properly connected to the ColorPASS and the copier see page 3 3 If the message still appears Power off the copier Recycle power on the ColorPASS by shutting down through the Functions menu waiting 10 seconds and then powering the ColorPASS back on see page 3 16 One minute after the ColorPASS reaches Idle power the copier back on If the problem persists replace the copier interface cable see page 3 3 If the problem persists replace the copier interface board see page 4 17 If the problem persists you m
84. lt configuration in the future see Restoring backup system software on page 4 57 This segment takes approximately 10 minutes At the message Remove CD and recycle power remove CD 2 Power off the system by holding down the power button for up to 8 seconds Wait 10 seconds then press the power button to power the ColorPASS back on After you power on the ColorPASS organizes the software on the system and then reboots once twice if the FACI option is enabled to complete software installation This segment takes approximately 7 to 10 minutes Wait for the Idle screen to display Install any required software patches or updates according to the instructions provided with the patch or update CD Check the Update Information section of the Configuration page you printed earlier to see if there are any patches or updates that you need to reinstall For detailed installation instructions see the documentation provided with the specific patch or update CD Configure Setup using the Configuration page you printed earlier At the Idle screen press the Menu button once to access the Functions menu Scroll down and then select Run Setup Bypass any settings that are not included on the Configuration page if it is more appropriate for the network administrator to set them For more information see the Configuration Guide Reinstall fonts user software or custom simulations that may have been deleted when you installed system softwar
85. m functions properly TO ENTER SERVICE MODE AND VERIFY THE SYSTEM SZ 1 Unpack the dongle that shipped with the new motherboard and connect it to the parallel port on the back panel see Figure 4 17 Y Remove any other dongle that may be connected to the parallel port and set it aside Tighten the two screws on the dongle to secure it to the parallel port To parallel port Dongle Figure 4 17 Connecting the dongle 4 30 Motherboard Power on the ColorPASS When the following screen displays the ColorPASS is in Service Mode Server Name Service Mode 57044MB X 0 Connect the ColorPASS to the copier and print the Test Page see page 3 4 Connect the ColorPASS to the network Have the network administrator and download a print job over the network see the Configuration Guide If the problem you are troubleshooting persists or if you are unable to perform steps 3 and 4 above while in Service Mode you may conclude that the old motherboard was not the source of the problem and therefore does not need to be replaced If so reinstall the old motherboard and return the new motherboard and dongle to inventory For more details on solving system problems see Chapter 5 Troubleshooting If installing a new motherboard solved the problem you are troubleshooting and you are able to print a Test Page and send a print job over the
86. may damage the ColorPASS 10 11 Motherboard At the message Update Complete select OK Scroll to Exit and select OK At the message Remove CD and recycle power remove the CD and shut down the ColorPASS see page 4 4 Remove the dongle and mark it used by peeling off the circle on the label Reinstall any dongle previously removed The new motherboard is now updated and cannot be used in another system Power on the ColorPASS using the power button on the front panel and allow the system to reach Idle If an error message appears on the Control Panel see the following section Error messages The following error messages may appear on the Control Panel LCD if a required system update is not done Wrong Missing dongle The system was not updated Install the correct dongle and repeat the system update procedure Used dongle The single use dongle has already been used to update a system and cannot be used again Obtain an unused dongle and repeat the system update procedure Invalid license This message appears if the motherboard in the system is new has not been updated and the system is not in Service Mode It appears for approximately 15 seconds before you see the message It is now safe to power off the system Unrelated to the system update procedure this message also appears anytime you attempt to install the wrong system software that is software designed for another prod
87. mer site Before you install the ColorPASS check site conditions and inform the customer of any installation requirements Copier model Is the service mode COPIER gt OPTION gt REMOTE set to 2 Is there space near the copier for the ColorPASS Make sure that there is space for the ColorPASS Allow enough space at the back panel for the cables to route easily and at the side panel so that the ColorPASS does not interfere with use of or service to the copier such as clearing a paper jam You may need to move the copier away from the wall so that its interface connectors are accessible Back panel ColorPASS Side panel Does the copier require service or adjustments Print the copier color test page before you install the ColorPASS If the copied image indicates that the copier needs adjustment inform the customer After getting approval complete the copier service needed Power Is there a dedicated grounded electrical outlet for the ColorPASS near the copier Locate the grounded electrical outlet that will supply power to the ColorPASS You should not run the ColorPASS and the copier on the same circuit Make sure to use a surge suppressor for the ColorPASS if the customer has provided one e Do not use a 3 prong adapter in a 2 hole ungrounded outlet Do not use an extension cord Do not plug the ColorPASS into a circuit with heating or refrigeration equipment including water coolers e Do not plug the ColorPAS
88. move the side panel s from the chassis Side panels pivot on the rounded front corners of the chassis To remove a side panel swing the back edge away from the chassis and then lift the side panel off the chassis see Figure 4 2 Make sure not to strike the latch on the HDD bracket inside the chassis as you move the left side panel away from the chassis Pivot the panel several inches away from the system before you lift it off the chassis 4 6 Screws Service Procedures Figure 4 2 Removing the left side panel Left side panel Accessing components The ColorPASS is shipped from the factory with a standard board configuration as shown in Figure 4 3 If optional components are installed see the documentation included in each option kit Note To service components inside the chassis position the ColorPASS so that it is resting on its side and the components inside the chassis are facing up r f P bl A _ UO oJ oJ WOL to WwW ower cable s
89. mputers that will be printing to the ColorPASS 4 47 4 48 Service Procedures To REMOVE THE HDD 1 If you are removing the HDD in order to install a new drive first give the network administrator the opportunity to print the Job Log and to save any custom simulations Also print the Configuration Page and the Font List from the Functions menu if possible see page 4 59 for a detailed description Shut down and open the ColorPASS see page 4 4 and page 4 5 Remove the 4 pin power supply cable from the HDD Remove the HDD ribbon cable from the HDD by pulling the connector not the cable straight out from the HDD Slide the HDD bracket off the shelf and lift it out of the chassis See Figure 4 26 Unlock the HDD bracket by removing the reusable tie wrap securing the latch to the chassis support beam moving the latch toward the back panel and then sliding the bracket off the bracket shelf Avoid striking the DIMM s as you remove the HDD bracket Note You will encounter slight resistance as you slide the bracket off the shelf The resistance is caused by two tension points on the bottom of the bracket The resistance helps control the bracket s movement during removal and installation Wo OJ OJ OJ OW WO O YW CI Chassis support beam H Latch oo DIMMs T
90. n antistatic surface Remove any other option boards that may be installed in remaining connectors on the motherboard Remove the plastic cable clamp securing internal cables Set the cable clamp aside for use later Remove the power and ribbon cables from the back of the HDD You need to remove these cables to provide clearance for removing the motherboard Remove the following cables connected to the motherboard Front panel fan cable FAN3 Reset button cable J22 Power button cable J22 Speaker cable J36 HDD ribbon cable PRI_IDE DVD drive ribbon cable SEC_IDE UIB ribbon cable JP20 Motherboard power cable 20 pin P1 e CPU power cable 4 pin P2 For motherboard connector locations see Figure 4 15 on page 4 23 Motherboard TO REMOVE THE MOTHERBOARD Note This procedure assumes that you have already performed the procedure To remove boards and cables from the motherboard on page 4 24 1 If you are replacing the motherboard with a new motherboard remove the following from the motherboard e DIMM s page 4 35 e CPU page 4 36 2 Slide the DVD drive a few inches out of the front of the chassis see Figure 4 29 on page 4 52 You need to move the DVD drive to provide clearance for removing the motherboard 3 Remove the 10 mounting screws securing the motherboard to the chassis for screw locations see Figure 4 15 on page 4 23 4 Remove the motherboard from the chassis Lift t
91. net port 5 Not used 6 CPU heatsink and CPU fan 7 Empty PCI1 8 Copier int board PCI2 9 Empty PCI3 10 Empty PCI4 11 Empty PCI5 12 CPU power P2 13 CPU fan power FAN1 or FAN4 14 Battery BT1 15 DIMM1 16 DIMM2 17 DIMM3 18 DIMM4 19 Motherboard power P1 20 UIB cable JP20 21 BIOS chip U27 22 SPKER connection pins 23 RST amp PWR connection pins 24 PRI_IDE for HDD 25 SEC_IDE for DVD drive 26 Front panel fan power FAN3 MH Mounting holes 10 holes Note Connectors not listed are not used Motherboard FIGURE 4 15 Diagram of the ColorPASS motherboard Ke mM 9 3 o o GND Ie GND RST Elsi PWR 4 23 4 24 Service Procedures TO REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1 2 Shut down and open the ColorPASS see page 4 4 and page 4 5 Remove the front panel see page 4 8 Remove the following board s from the motherboard e Copier interface board in motherboard connector PCI2 see page 4 18 To remove a board remove its mounting bracket screw s grasp the board at the front and back edge and gently pull it straight out of its connector on the motherboard Place each board on a
92. network you are ready to update the system Service Mode ends automatically when you update the system see page 4 32 4 31 4 32 Service Procedures Updating the system After you have verified that the system functions properly with the new motherboard you must update the system by performing the following procedure Note The following procedure assumes that the ColorPASS is fully assembled powered on verified see page 4 29 requires an update and has the correct dongle attached TO UPDATE THE SYSTEM 1 2 Insert the Restore Update Server Software CD in the DVD drive Shut down the ColorPASS see page 4 4 If you have not done so already connect the dongle to the parallel port on the back of the ColorPASS see Figure 4 17 on page 4 30 Power on the ColorPASS using the power button on the front panel The Update menu appears Scroll to Update system and then select OK Select Option Lem eee Not used in this procedure OK Restore Update CD Select Option OK gt 4 Press the 4th line selection button Restore Update CD Select Option Exit OK Restore Update CD The Update system screen displays Uses remaining 1 To cancel remove dongle and reboot OK aj Press the 4th line selection button Select OK The update takes approximately 30 seconds while the message Do NOT power off displays on the Control Panel Do not power off during the update Doing so
93. nstalling additional options 3 7 Connecting to the network 3 7 Using the Control Panel 3 9 Activity light 3 10 Buttons 3 10 Control Panel screens and icons 3 11 Shutting down and restarting 3 16 vii viii Chapter 4 Chapter 5 Contents Service Procedures Overview 4 1 System software 4 1 Accessing components 4 3 Removing the front panel 4 8 Checking internal connections 4 11 Restoring and verifying functionality after service 4 14 Reassembling the system 4 14 Verifying functionality 4 16 Removing and replacing boards 4 17 Copier interface board 4 17 User interface board 4 19 Motherboard 4 22 Removing the motherboard 4 22 Replacing the motherboard 4 26 Verifying new motherboard installation and updating the system 4 29 Replacing parts on the motherboard 4 34 Motherboard CPU 4 36 Motherboard battery 4 40 Motherboard jumpers 4 4 Fan 4 42 Power supply 4 43 Checking voltages 4 43 Removing and replacing the power supply 4 44 Hard disk drive 4 46 DVD drive 4 51 Jewel 4 54 Control Panel buttons 4 55 System software service 4 56 Restoring backup system software 4 57 Installing system software 4 59 Troubleshooting The Troubleshooting process 5 1 Preliminary on site checkout 5 2 Checking external connections 5 3 Checking internal components 5 4 Inspecting the system 5 5 Normal startup sequence 5 11 Error messages and conditions 5 12 Appendix A Appendix B Contents Diagnostic tools 5 22 Copier inte
94. nue in full force and effect If you have any questions concerning this Agreement please write to Electronics for Imaging Inc Attn Licensing Dept or see Electronics for Imaging s web site at www efi com You hereby specifically acknowledge that this is a legal agreement between you the end user and Electronics for Imaging not Canon Inc with respect to the Software Font Programs Coded Font Programs Typefaces and Trademarks Electronics for Imaging has the sole and ultimate liability for the above limited warranty and Canon Inc its subsidiaries or affiliates their agents distributors or dealers shall have no liability with respect to the Software Font Programs Coded Font Programs Typefaces and Trademarks Electronics for Imaging 303 Velocity Way Foster City CA 94404 Chapter 1 Chapter 2 Chapter 3 Preface About this guide About the illustrations in this guide Terminology and conventions Precautions Tools you will need xi xii xii xiii xiv Introduction Features 1 1 How the ColorPASS operates 1 2 Print options 1 3 User software 1 4 Fiery WebTools 1 5 Preparing for Installation Installation sequence 2 1 Checking the customer site 2 3 Setting customer expectations 2 4 Unpacking the ColorPASS 2 5 Front and back panels 2 7 Connecting the ColorPASS Preliminary checkout 3 1 Connecting to the copier 3 3 Verifying the connection 3 4 Printing the Test Page and Configuration page 3 4 I
95. o cool components The fan runs continuously when the system is on You should hear the fan start as soon as you power on the ColorPASS If you do not hear the fan there may be a faulty power connection see To check board and cable connections on page 4 11 The following procedures describe how to remove and replace the fan TO REMOVE THE FAN 1 2 3 Hook 1 of 2 Shut down and open the ColorPASS see page 4 4 Remove the fan cable from motherboard connector FAN3 Release the fan from the fan bracket by bending the hooks on the bracket Fan bracket Fan FIGURE 4 23 Removing the fan 4 Remove the fan from the chassis TO REPLACE THE FAN 1 4 42 Align the fan An arrow on the side of the fan indicates the airflow direction Make sure the fan is positioned so that the arrow points inside the ColorPASS and the fan cable can reach motherboard connector FAN3 Press the fan into bracket until it clicks into place Make sure the hooks on the bracket close over the edge of the fan Connect the fan cable to motherboard connector FAN3 Reassemble the ColorPASS see page 4 14 and verify its functionality see page 4 16 Power supply Power supply The fan cooled 350 watt power supply has an automatic input voltage selection circuit The input voltages are 90 135VAC and 180 265VAC Checking voltages You can check power supply functionality using a multimeter at the power cable connect
96. oftware is installed For a list of options and detailed descriptions of each Setup option see the Configuration Guide Run Diagnostics Allows you to run diagnostics on the following e Test I F board Performs diagnostics on the copier interface board e Test E mail Tests the e mail feature of the ColorPASS For more about ColorPASS diagnostics see page 5 22 Tray Alignment Allows the customer to adjust the position of text and images on the page For more information see the Job Management Guide Calibration Allows the customer to calibrate the ColorPASS using AutoCal For more information see the Color Guide 3 16 Connecting the ColorPASS Shutting down and restarting The ColorPASS will probably be left on all the time at the customer site Remember that when the ColorPASS is powered off network access to the copier is interrupted Shut down the ColorPASS when you need to service it or the copier and before you remove or attach any cables to the ColorPASS Shut down the ColorPASS before changing the copier s toner cartridge in order to prevent the fan from drawing toner into the ColorPASS TO SHUT DOWN THE COLORPASS A 1 Always verify that the ColorPASS is not in use before you shut it down Make sure Idle is displayed on the ColorPASS Control Panel When Printing or Ripping appears on the Control Panel the ColorPASS is currently processing a job Idle is displayed on the Control Panel when t
97. on RGB source rendering style date and time printed CMYK simulation simulation method and compression information Configuration Prints the current server and device configuration This includes information about all current Setup settings calibration simulation profile and the Ethernet address of the ColorPASS The Configuration page also provides version information for the BIOS chip and information on any options installed in the ColorPASS Job Log Prints the log of the last 55 jobs by default For more information about the Job Log see the Job Management Guide Control Panel Map Prints the Setup screen help pages These pages are useful when navigating through the different Setup screens Color Charts Prints the color reference charts These pages include swatches of the RGB CMY and PANTONE colors available from the ColorPASS Font List Prints a list of all fonts resident on the HDD E mail Log Prints a log of jobs scanned on the copier and e mailed over the network Scan Job Allows users to initiate a scan job from the Control Panel See the Printing Guide for more information Suspend Printing Suspends communication between the ColorPASS and the copier interrupting the current print job so the copier can be used to make copies After the copies are made you can select Resume Printing to allow the system to continue processing and printing jobs Using the Control Panel Resume Printing Reestabli
98. onality see page 4 14 Up button pad Menu button pad Down button pad Removing and replacing boards User interface board The user interface board provides the interface between the ColorPASS and the user The front of the UIB contains circuitry for the following e Activity lights 1 green and 1 red LED e Display window LCD e Four line selection buttons e Up and Down buttons e Menu button e Jewel lights The UIB cable routes from a connector on the back of the user interface board to connector J20 on the motherboard see Figure 4 6 on page 4 12 Activity lights y LEDs Jewel lights User Interface Board cable connector J m Line selection button pads e W Display window Front Q o JF mm o Back FIGURE 4 11 Diagram of the user interface board front and back 4 19 Service Procedures TO REMOVE THE USER INTERFACE BOARD Note The UIB is attached to a removable bracket You do not need to remove the bracket when removing or replacing the UIB 1 Shut down and open the ColorPASS see page 4 4 and page 4 5 2 Remove the front panel from the chassis see page 4 9 3 Remove thre
99. onfiguration Guide TO RUN TEST E MAIL 1 At the Idle screen press the Menu button once to display the Functions menu Scan Job Suspend Printing wResume Printing ar SN j Down j Pages vvv Use the line selection button to the right to g select Run Diagnostics Clear Server Run Setup wRun Diagnostics 2 Select Run Diagnostics from the Functions menu vvv v 3 At the Diagnostics screen select Test E mail Test I F Board gt Test E mail gt Select Test E mail Diagnostics I LT The following screen appears on the Control Panel Sending Test E mail Check E mail Log For Result 5 23 5 24 Troubleshooting To print the E mail Log press the Menu button once see Using the Control Panel on page 3 9 The Functions menu appears Aprint Pages gt lt Use the Up and Down buttons to Scan Job gt scroll through these options Use the line selection buttons to the Suspend Printing right to select Print Pages wResume Printing Ashut Down Clear Server Run Setup wRun Diagnostics Press the line selection button to the right of Print Pages and then scroll to select E mail Log The ColorPASS sends the E mail Log to the copier vvv v On the E mail Log locate the results of the test in the Status column A successful transmission indicates that the ColorPASS will be able to send an e mail over the network A failed transmission indicates a problem with the ColorPAS
100. oors Po oo Latch a E Lee ql To open press here until the latch clicks Left door a Right door FIGURE 3 2 Opening the front panel doors 3 2 Connecting the ColorPASS Power on the ColorPASS by pressing the power button on the front panel The power supply automatically senses the correct voltage Allow startup to proceed without interruption Do not press any buttons on the Control Panel while the system is starting Power button Figure 3 3 Powering on the ColorPASS Wait for the ColorPASS to reach the Idle screen to confirm that the ColorPASS is operating properly When the ColorPASS reaches the Idle screen you are ready to shut down and connect the network and copier interface cables as described on page 3 3 Setup options should be configured after making these connections The network administrator is responsible for configuring Setup according to the network and user environment For Setup information refer the network administrator to the Configuration Guide Server Name Idle 52679MB Sino Following a successful startup shut down the ColorPASS see page 3 16 Connecting to the copier Connecting to the copier After completing the preliminary checkout connect the ColorPASS to t
101. or 100 1000BaseT uses an RJ 45 connector that connects to the back of the ColorPASS see Figure 3 5 on page 3 7 Shut down and power off the ColorPASS before connecting it to any network device see page 3 16 Power off the copier Connect the network cable to the upper RJ 45 network connector on the back of the ColorPASS A Category 5 unshielded twisted pair UTP network cable must be used for 100 1000BaseT Note Only one network port on the ColorPASS back panel is supported the unsupported port is plugged to prevent inadvertent use Do not remove the plug Power on the ColorPASS and allow it to boot without interruption When Idle is displayed on the ColorPASS Control Panel configure Setup options It is the network administrator s responsibility to configure Setup according to the network and user environment Refer the network administrator to the Configuration Guide for Setup information After configuring Setup options verify the network connection Once the network connection has been made and the ColorPASS has the correct Setup configuration the ColorPASS should be available on the network The network administrator should perform any additional network setup verify the network connection verify that the ColorPASS appears in the list of printers and print a few test documents from a networked computer that will use the ColorPASS For more information see the Configuration Guide Activity lights Up button
102. or message For information on user error messages see the Job Management Guide When the ColorPASS is printing the Print Status screen is activated This screen displays the following Cancel Job Press the top line selection button to cancel the job currently printing User name The name of the user who sent the job that is currently being processed Pages Total The number of copies of the current page that have been printed so far and the total number of copies of this page that were requested When the ColorPASS is processing a job the RIP Status screen is activated This screen displays the following Cancel Job Press the top line selection button to cancel the job currently processing The ColorPASS cancels the job before printing begins Document name The name of the document currently processing User name The name of the user who sent the job that is currently being processed Kilobytes The amount of the job that has been processed so far in kilobytes Using the Control Panel H Info Status id Functions Network The Info Status screen displays information about the server s current activity and software version This screen is always active and it appears in the display window when no other screen is selected It displays the following information Server Name The ColorPASS name as it is configured in Setup Status The current status of the ColorPASS Status messages in
103. orPASS parallel port and repeat the system update procedure see page 4 32 2 Obtain a new dongle 3 If the problem persists and you are sure you have the correct dongle you may need to replace the motherboard see page 4 22 Hardware mismatch Shutdown in progress appears on the Control Panel This message is displayed if the BIOS chip from the old motherboard was transferred to the new motherboard BIOS chips are not interchangeable Do not transfer BIOS chips 1 Remove the BIOS chip transferred from the old motherboard and reinstall the BIOS chip that came with the new motherboard 2 Update the system after verifying functionality in Service Mode see page 4 29 Used Dongle appears on the Control Panel The dongle has already been used to update a system and cannot be reused Obtain an unused dongle and try again Unknown platform appears on the Control Panel An attempt is made to install system software after installing a new motherboard but before updating the system Update the system using the one time use dongle and the Restore Update Server Software CD No Service Dongle appears on the Control Panel Dongle is removed from the parallel port while the system is in Service Mode Connect the one time use dongle to the parallel port 5 16 Error messages and conditions TABLE 5 2 ColorPASS error messages and conditions Continued Symptom Possible cause Sugg
104. ors supplying power to the motherboard CPU HDD and DVD drive Test voltages on the connectors of the power supply cables not on the board or component connectors The following table describes the power connectors TABLE 4 1 ColorPASS power connectors Connector Pins Color Voltage 1 2 11 Orange 3 3V 3 5 7 13 15 16 17 Black GND 4 6 19 20 Red 5V 8 Gray POWER GOOD 9 Purple 5 VSB a 10 Yellow 12V 20 pin Motherboard 12 Blue 12V 14 Green PS ON 18 White 5V 1 Black GND 2 Black GND 4 pin CPU 3 Yellow 12V 4 Yellow 12V 1 Yellow 12VDC 2 Black common 3 Black common Apini HDD 4 Red 5VDC 1 Yellow 12VDC 2 Black common 3 Black common 4 pin DVD drive 4 Red 5VDC 4 43 4 44 Service Procedures Removing and replacing the power supply This section describes how to remove and replace the power supply TO REMOVE THE POWER SUPPLY 1 2 Shut down and open the ColorPASS see page 4 4 and page 4 5 Remove the 4 pin power cable from the HDD Remove the 4 pin power cable from the DVD drive Remove the 20 pin motherboard power cable from motherboard connector P1 Remove the 4 pin CPU power cable from motherboard connector P2 Remove the reusable tie wrap securing the power cables to the chassis support beam Do not cut the tie wrap Squeeze the tab to unlock it and then open it completely an
105. own the system before you open it Always use the procedures To shut down the ColorPASS on page 4 4 To open the ColorPASS on page 4 5 and To remove the front panel on page 4 9 when you need to open the ColorPASS for inspection or service If you need to replace the top panel or the plastic piece of a side panel for example if the plastic piece is damaged follow the procedures in Appendix B Replacing top and side plastics Note Remember that when the ColorPASS is powered off network access to the copier is interrupted Consult the network administrator before taking the ColorPASS off the network 4 3 4 4 Service Procedures TO SHUT DOWN THE COLORPASS A 1 Always verify that the ColorPASS is not in use before you shut it down Make sure that the Info screen reads Idle When Printing or Ripping appears on the Control Panel the ColorPASS is currently processing a job Idle appears in the Info screen when the ColorPASS is finished processing the job At the Idle screen press the Menu button once to display the Functions menu Scroll to select Shut Down from the Functions menu print Pages gt Scan Job gt Suspend Printing gt wResume Printing gt ir shut Down P Use the line selection Clear Server gt button to the right to Run Setup gt select Shut Down wRun Diagnostics gt Functions ig At the next screen select Shut Down System Note If you are recycling power
106. pQD e o Power supply beai GT connector O O Mouse option oa 2 Keyboard option ee P T USB ports ES 1000 l ene s Parallel port dongle Magee 22 DVD drive Serial port ED 100 y nBeeesed H i o l Monitor option 0222259991 10 100 1000BaseT z pee eee 2 et ssh ma Paseo o HDD _ 2 Slot 1 e e Empty slot not used pcr tb i J Empty slot _ _ _p Slot PCI2 SS n Copier interface board Slot 3 7 per3 Empty slot E Slot 4 pe o Empty slot Slot 5 PCI5 i Empty slot _ __ Slot 6 Empty slot 4 Slot7 4 _____ hot used ol ma a 0 Ama a w E E Back panel view Side view Internal cables not shown Motherboard connectors PCI1 Empty PCI2 Copier interface board PCI3 Empty PCI4 Empty PCI5 Empty FIGURE 4 3 ColorPASS side view and back panel view 4 8 Service Procedures Removing the front panel You need to remove the front panel in order to remove the following components Control Panel buttons e Jewel Reset and power switches and cables Speaker UIB user interface board UIB cable e DVD drive Motherboard To remove the motherboard you need to slide the DVD drive a few inches out the front of the chassis Note You do not need to remove the front panel in order to remove the HDD power supply DIMM s copier interface board fan battery HDD and DVD dri
107. page 3 3 2 If the problem persists Power off the copier Recycle power on the ColorPASS by shutting down through the Functions menu powering off at the front panel waiting 10 seconds and then powering the ColorPASS back on see page 3 16 One minute after the ColorPASS reaches Idle power the copier back on 3 If the problem persists replace the copier interface cable see page 3 3 4 If the problem persists replace the copier interface board see page 4 17 5 If the problem persists you may need to service the copier ColorPASS appears on the A PostScript error Make sure Print to PostScript Error in Setup is set to list of printers on the Yes Check for error messages on the ColorPASS output customer s workstation An application problem 1 Try printing a job from a different application to but certain jobs determine if the problem is associated with a particular do not print application 2 Make sure the connection between the ColorPASS and the workstation is working by downloading a test page from the workstation or by printing a simple file such as a text file 3 Resend the problem file 5 20 Error messages and conditions TABLE 5 2 ColorPASS error messages and conditions Continued Symptom Possible cause Suggested action Printing cont A print job stalls or stops Possibly one of the following after one or a few pages e A PostScript or application error e Sy
108. perates over a network Sending print jobs over a network to the ColorPASS allows users to print documents directly from applications in which they are created In addition the ColorPASS offers an efficient way to print files that have been saved as PostScript Encapsulated PostScript EPS Portable Document Format PDF or Tagged Image File Format TIFF These files can be downloaded directly to the ColorPASS 1 4 Introduction User software The following user software is provided on the User Software CD Adobe PS Printer Driver PostScript Printer Description files PPDs PostScript Screen Fonts for Mac OS only Fiery Downloader Fiery Spooler Mac OS only Fiery Remote Scan Command WorkStation software Windows only Command WorkStation LE software Macintosh only Enables users to print to the ColorPASS from Windows and Mac OS computers also supports special ColorPASS and PostScript 3 features Files for use with the PostScript printer driver that allow the ColorPASS to appear in popular applications Print and Page Setup dialog boxes The PPD provides information about the ColorPASS and the particular copier model to the application and printer driver PostScript screen fonts for the 136 PostScript printer fonts installed on the ColorPASS 126 Adobe Type 1 and 10 TrueType Enables users to print PostScript EPS PDF and TIFF files directly to the ColorPASS without opening the
109. ppears on the Control Panel while the system reboots Restart Server gt lt a Use the line selection Shut Down System gt button to the right to Reboot System gt select Restart Server Shut Down iby TO REBOOT THE COLORPASS 1 If the ColorPASS is already on make sure it is not receiving processing or printing a document When Printing or Ripping appears on the Control Panel the ColorPASS is currently processing a print job Wait until the job is complete and Idle is displayed in the Info screen Press the Menu button once select Shut Down from the Functions menu and then select Reboot System Allow the system to shut down and reboot Do not push any buttons during this time and ignore the message It is now safe to power off the system that appears on the Control Panel while the system reboots Restart Server gt Shut Down System P Reboot System gt Use the line selection button to the right to Shut Down ibe select Reboot System 3 17 Chapter 4 Service Procedures Overview Generally the ColorPASS requires no regular service or maintenance Use the procedures in this chapter to inspect remove reseat and replace major hardware components as well as install system software Overview This chapter includes information about servicing the following components e Boards and cables e Motherboard components DIMM s CPU and battery e Fan e Power supply HDD hard disk drive D
110. pplying power to the motherboard e Faulty motherboard motherboard power plane may not be supplying power to components e Faulty user interface board Recheck all cables and connections Check power to the DVD drive If the LEDs are lit during startup and you are able to eject the DVD drive tray the drives are receiving power from the power supply Listen for the power supply fan and feel for air at the back of the unit where the power supply is located If you do not feel air from the power supply fan and the drives are not receiving power you may have a faulty power supply which you will need to replace see page 4 44 Check the vent on the back panel to make sure air is coming out the back of the system If the air is not coming out the back and the drives are not receiving power the motherboard is faulty and the motherboard will need to be replaced see page 4 22 If you have verified that the power supply and the motherboard are functioning properly you may need to replace the user interface board see page 4 8 Control Panel is lit Possibly one of the following but discolored e User interface board cable or connections are faulty e User interface board is faulty e CPU connection is loose e CPU is faulty e Motherboard is faulty Recheck the user interface board cable and connections If the cable and connections are good and the problem persists replace the user interface boar
111. r 5 Troubleshooting Common problems and ways of correcting them startup error codes diagnostic tools Appendix A Specifications Hardware and network specifications safety and emission compliance information Appendix B Replacing top and side plastics Removing and replacing the top panel and the plastic piece of a side panel Note ColorPASS customers should not use the technical service documentation Do not leave your copy of the Installation and Service Guide at the customer site after you make a service call xi xii A Preface About the illustrations in this guide The illustrations in this guide reflect the current shipping version of the ColorPASS at the time of publication Components shown in these illustrations are subject to change To receive information about any ColorPASS components that do not match the illustrations in this guide contact your authorized service support center Terminology and conventions The terms replace and replacing are typically used throughout this manual to mean reinstallation of existing components Install new components only when necessary The term network administrator refers to the person responsible for maintaining the network at the customer site The term Control Panel refers to the area on the front of the ColorPASS including the green red activity light the display window LCD liquid crystal display and the buttons to th
112. r data through the image frame buffer memory to the copier interface board The copier interface board decompresses the image data and sends it to the copier through the copier interface cable The raster data supplied to the laser in the copier charges the drum and renders the final image on paper at full copier speed High speed DIMMs dual in line memory modules on the motherboard hold the image data during printing The ColorPASS is configured with two 256MB DIMMs for a total of 512MB of memory When Fiery Scan uses the copier as a scanner the ColorPASS acquires red green and blue RGB image data from the copier stores it in memory and transmits it to the computer that requested the scan Print options External Devices ColorPASS Keyboard and Mouse lt Motherboard Option Parallel Port PRI_IDE South Bridge 32 bit 1 0 SEC_IDE lt gt Controller North Bridge Memo Controller Print Device Copier m Moni lt Graphics 95 Controller pa x a 1 0 Bridge 64 bit 1 0 Controller r Ld Networked Not used computers sf PCI 2 yp f Pca Netw PCI X Bus2 g f PCI X Bus 1 10 100 1000 66MHz 64 bit 133MHz 64 bit a DC Power supply AC power FIGURE 1 2 ColorPASS functional diagram Print options The ColorPASS supports a variety of applications to create and print pages of text and or images The ColorPASS o
113. rd ist der Betreiber verantwortlich Compliance with applicable regulations depends on the use of shielded cables It is the user who is responsible for procuring the appropriate cables Die Einhaltung zutreffender Bestimmungen h ngt davon ab dass geschirmte Ausf hrungen ben tzt werden F r die Beschaffung richtiger Ausf hrungen ist der Betreiber verantwortlich Software License Agreement This is a legal agreement between you and Electronics for Imaging Inc Electronics for Imaging which is the supplier of the software the Software that accompanies this product the Product Your installation and use of the Software indicates your agreement to the following terms and conditions If you do not agree to these terms do not use the Software and you may return the unused Software for a refund Electronics for Imaging grants to you a non exclusive limited license to use the Software subject to the following terms and conditions You may a use the Software solely for your own customary business purposes and solely with the Product b use the digitally encoded machine readable outline and bitmap programs Font Programs provided with the Product in a special encrypted format Coded Font Programs to reproduce and display designs styles weights and versions of letters numerals characters and symbols on monitor used with the Product Typefaces solely for your own customary business purposes c us
114. reement does not grant you any right to patents copyrights trade secrets trademarks whether registered or unregistered or any other rights franchises or licenses in respect of the Software Coded Font Programs Typefaces or Trademarks You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics for Imaging or any of its suppliers or take any other action which impairs or reduces the trademark rights of Electronics for Imaging or its suppliers The Trademarks may be used only to identify printed output produced by the Coded Font Programs At the reasonable request of Electronics for Imaging you must supply samples of any Typeface identified with a Trademark Confidentiality You agree to hold the Software and Coded Font Programs in confidence disclosing the Software and Coded Font Programs only to authorized users having a need to use the Software and Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties Remedies Unauthorized use copying or disclosure of the Software Coded Font Programs Typefaces or Trademarks will result in automatic termination of this license and will make available to Electronics for Imaging other legal remedies Limited Warranty And Disclaimer Electronics for Imaging warrants that for a period of ninety 90 days from the date of installation by you the Software under normal use w
115. rface board diagnostics 5 22 Test E mail 5 23 Printing the Test Page 5 25 Specifications Hardware features A l Networking and connectivity A 1 User software A 1 Safety and emissions compliance A 1 Replacing top and side plastics Procedures B 1 Index Preface About this guide The Installation and Service Guide is intended for authorized ColorPASS and copier service technicians installing or servicing the ColorPASS If you are not an authorized service technician you should not attempt to install or service the ColorPASS Electronics for Imaging does not warrant the performance if the ColorPASS is installed or serviced by non authorized personnel Note The term ColorPASS is used in this manual to refer to both the ColorPASS Z6000 and the PS NX6000 Color Servers About this guide This guide is divided into the following topics e Preface General information about this guide and about installing the ColorPASS Chapter 1 Introduction General information about the ColorPASS Chapter 2 Preparing for Installation Unpacking and the steps you need to take before you install the unit Chapter 3 Connecting the ColorPASS Connecting the ColorPASS to the copier and the network and verifying that the system is working correctly overview of the Control Panel Chapter 4 Service Procedures Removing and replacing procedures for ColorPASS components installing system software Chapte
116. rounding yourself and the ColorPASS e Keep magnets and magnetic sensitive objects away from the HDD e Do not remove the screws on top of the HDD Loosening these screws voids the warranty e Never drop jar bump or put excessive pressure on the HDD Handle the HDD by its sides and avoid touching the printed circuit board e Allow the HDD to reach room temperature before installation HDD problems may be caused by the following e Loose or faulty connection Faulty ribbon cable Faulty hard disk drive Make sure you attach an ESD grounding wrist strap and follow standard ESD precautions before handling ColorPASS components Hard disk drive oJ oJ oJ oJ OU JOA O Ww TJ Motherboard O O Front panel DVD drive HDD bracket HDD 0 0 0 0 0 AMMA 9 D FIGURE 4 25 ColorPASS HDD The HDD is mounted inside a bracket below the DVD drive If you are replacing the HDD with a new one you will need The appropriate system software and documentation for the ColorPASS you are servicing e A compatible version of the user software for the networked co
117. s in multi screen lists to select Setup options from a list and to select alphanumeric characters Press this button to view other display screens Several different display screens show different types of information about the ColorPASS Using the Control Panel Control Panel screens and icons When the ColorPASS is in Print mode you can press the Menu button to cycle through four screens three status screens Info RIP and Print and the Functions menu When the ColorPASS is idle pressing the Menu button cycles between the Info screen and the Functions menu The bottom line of the screen displays the name of the current screen with the icon for that screen highlighted Icons for other active screens are also displayed but are not highlighted The screens display the following information Cancel Job gt p i gt Jane D Jack D Copies 1 100 Busy HHHHER 5 O po N Print Pages gt Server Name Scan Job gt Idle Suspend Printing gt 4 eget Printing gt 54744MB X 0 Functions ig info FIGURE 3 7 Control Panel screens during printing If an error occurs the Alert screen is displayed with a message describing the error Load LTR paper in tray E Hi 3 11 3 12 Connecting the ColorPASS The display window screens and icons are Alert Status k Print Status y RIP Status Fr Ifa problem occurs during printing or processing the Alert Status screen is activated displaying an err
118. seated DIMM s is well seated DIMM s for ColorPASS page 4 34 Jil DIMM edge connectors are not oxidized Each board required is Copier interface board page 4 17 e Present J Installed in the correct slot e Well seated e Appears undamaged Required cables if applicable are e Present Firmly connected in the correct connectors e Appear undamaged Preliminary on site checkout TABLE 5 1 Verifying the system Conditions to verify Part and additional page references CPU is e Present e Well seated e Appears undamaged The CPU cooling unit is e Well aligned Firmly attached CPU with cooling assembly page 4 36 Fan is Properly positioned not backwards Installed in the correct connector e Fan fan cable cable connector and mating connector appear undamaged The power supply required is e Present Correctly installed e Appears undamaged Cable connectors are Firmly connected e Appear undamaged e Installed in the correct devices 5 7 5 8 Troubleshooting TABLE 5 1 Verifying the system Conditions to verify Part and additional page references The HDD required is Hard disk drive HDD page 4 46 e Present e Correctly installed e Appears undamaged e Jumpered as the master primary according to label HDD ribbon cable is e Present Firmly connected in the motherboard s PRI_IDE Primary
119. set forth in Electronics for Imaging s standard commercial agreement for this software Unpublished rights reserved under the copyright laws of the United States FCC Information WARNING FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the user s authority to operate this equipment Class B Declaration of Conformity This equipment has been tested and found to comply with the limits for a class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for
120. shes communication between the copier and the ColorPASS so that the system continues processing and printing jobs following Suspend Printing Shut Down Provides three ways to shut down the ColorPASS e Restart Server soft reset Resets the server software but does not reboot the entire system Network access to the ColorPASS is temporarily interrupted and all currently processing jobs are aborted see page 3 17 Shut Down System Shuts down all ColorPASS activity properly and powers off the system Always select this option to completely power off the system unless you are restarting or rebooting as described above and below See page 3 16 for Shut Down procedure Reboot System hard reset Allows you to shut down and then reboot the ColorPASS through the Control Panel in one step Network access to the ColorPASS is temporarily interrupted and all currently processing jobs are aborted see page 3 17 Clear Server Clears all jobs from the server queues It also clears the Job Log all jobs saved on the server hard disk drive and the index of all archived jobs Clear Server does not clear the settings configured in Setup Run Setup Allows access to the Setup options in order to configure the network and printing environment Typically it is the network administrator s responsibility to configure Setup according to the network and user environment Setup is required the first time the ColorPASS is powered on and after system s
121. software installation takes approximately 30 minutes TO INSTALL SYSTEM SOFTWARE Note If a monitor is connected to the ColorPASS while you are installing system software ignore the blue screen warnings about possible drive corruption that appear on the monitor These warning screens are a standard part of the operating system and appear as the system verifies that all files have been properly installed 1 If you have not done so already first give the network administrator the opportunity to print the Job Log and save any custom simulations Also print the following from the Functions menu if possible e Configuration page lists any installed options patches or upgrades records the customer s current Setup configuration The Setup configuration is reset to the default configuration when you install system software Font List lists the fonts currently on the HDD These include the original fonts that came installed on the ColorPASS plus any additional fonts that the customer may have installed All fonts are deleted when you restore or install system software The network administrator can use Fiery Downloader to reinstall customer supplied fonts after system software reinstalls the original fonts To determine which customer supplied fonts need to be reinstalled print the Font List before you restore or install system software and again after you restore or install system software Any fonts not listed after restoration or ins
122. software so that you can reconfigure the settings in Setup see page 3 4 e Adobe Acrobat and Command WorkStation If Acrobat and Command WorkStation software are installed on the ColorPASS they will be deleted when you install or restore system software After installing or restoring system software you must reinstall the Acrobat and Command WorkStation software For enabling the DocBuilder Pro features of Command WorkStation and for more information see the User Software Installation Guide or the document included in the option kit e Other HDD content Custom simulations custom outputs saved on the HDD calibration data FreeForm masters and cached PPML objects are deleted when you install or restore system software Print FreeForm masters and save a copy of any custom simulations before installing or restoring software so that this content can be restored later For more information see the Color Guide System software service e Compatibility When upgrading the system software make sure the latest user software is installed onto all computers that print to the ColorPASS Using incompatible versions of the system and user software may result in system problems Restoring backup system software Restoring backup system software returns the system to its default configuration and is useful for troubleshooting system problems It is a faster and more convenient method than reinstalling system software from the system sof
123. stem software is corrupted 1 Cancel the ColorPASS print job 2 If this fails to clear the problem reboot the ColorPASS see page 3 17 3 If the problem persists select Clear Server from the Run Setup menu on the Control Panel 4 Set Print Cover Page to Yes and re send the problem job The Cover Page will indicate PS Error You can also double click the problem job in the Command WorkStation window for more information on the postscript error 5 If the problem persists restore backup system software see page 4 57 6 If the problem persists reinstall system software see page 4 59 Corrupt system software may cause the system to hang at this screen Incorrect or faulty DIMM s or faulty DIMM connection s 1 Reseat the DIMM to remove any oxidation on the connector see page 4 34 2 Verify memory amount on the Configuration Page 3 If the problem persists after replacing the DIMM you may need to replace the motherboard see page 4 22 Color quality is inconsistent A copier problem Test the copier and service if necessary see copier service documentation Print quality is poor Possibly one of the following e A file or application problem e A missing or outdated printer description file e The application cannot find the appropriate printer description file e Out of calibration 1 Print a ColorPASS Test Page see page 5 25 2 If the quality of the ColorPASS
124. stics 3 15 Scan Job 3 14 Shut Down 3 15 Suspend Printing 3 14 test E mail diagnostics 3 15 test interface board diagnostics 3 15 H hard disk drive HDD 4 46 4 50 bracket 4 47 to 4 48 4 50 capacity A 1 caution about replacing 4 26 4 50 5 12 description 4 46 mounting screws 4 49 to 4 50 proper handling 4 46 removing 4 48 replacing 4 50 ribbon cable 4 12 4 48 4 50 heatsink CPU 4 36 to 4 37 4 39 I icons Alert 3 12 Functions 3 13 Info 3 13 Network 3 13 Print 3 12 RIP 3 12 Idle screen 3 2 Info screen 3 11 3 13 installation sequence 2 2 IP address xiii IPX 1 1 A 1 J jewel 4 54 Job log 3 14 jumpers 4 41 L LAN local area network xiii 3 7 LED 2 7 3 9 to 3 10 4 19 line selection buttons 2 7 3 9 to 3 10 4 19 M media bracket 4 20 to 4 21 Media package 2 5 to 2 6 memory configuration 4 34 A 1 replacing 4 13 4 35 reseating 4 13 4 35 menu button 2 7 3 9 to 3 10 4 19 menus Functions 3 11 3 14 motherboard battery 4 23 4 40 cautions about replacing 4 26 connectors 4 7 4 11 4 23 description 4 22 DIMMs 4 13 4 34 to 4 35 illustration 4 23 jumpers 4 41 mounting holes 4 23 removing 4 22 4 25 replacing 4 26 updating the system with 4 26 verifying in Service Mode 4 26 4 29 to 4 31 move left right buttons 3 10 4 19 N NetWise 1 1 network cable 10 100 1000BaseT 3 7 connector 2 7 3 7 4 7 4 23 5 3 icon 3 13 overview 3 7 precautions xiii supported types 1 1 to 1 2 A 1 net
125. tallation need to be reinstalled 2 Insert the appropriate language CD 1 in the CD ROM drive Note If you installed a new HDD you need to power on the system insert CD 1 allow the system to boot from the CD and then proceed to step 5 on page 4 60 3 Select Shut Down from the Functions menu see page 4 4 4 At the next screen select Reboot System Allow the system to shut down and reboot Do not push any buttons during this time and ignore the message It is now safe to power off the system that appears on the Control Panel while the system reboots 4 59 4 60 10 Service Procedures When the following screen appears make sure Yes is displayed and then select OK All data will be deleted Continue Yes OK gt 4 Select The installation process begins immediately Allow the ColorPASS to proceed without interruption This segment takes approximately 3 to 5 minutes At the message To complete installation insert CD 2 and recycle power remove CD 1 and insert CD 2 Power off the system by holding down the power button for up to 8 seconds Wait 10 seconds then press the power button to power the ColorPASS back on After you power the system back on allow the ColorPASS to proceed without interruption Do not press any buttons on the Control Panel Toward the end of this segment the system creates a backup of the system software and stores it to a partition on the HDD If you need to restore the defau
126. the power is on proceed to the next stage of troubleshooting 5 3 A Troubleshooting Checking internal components To check the internal components you must remove the side and front panels of the ColorPASS Before you remove the ColorPASS s panels be aware of the safety precautions you should take when handling the ColorPASS Use ESD precautions when handling printed circuit boards and electronic components To review the safety precautions see Precautions on page xiii Use the guidelines in Chapter 4 Service Procedures when disassembling checking and reassembling the ColorPASS TO CHECK INTERNAL COMPONENTS 1 A Shut down and open the ColorPASS page 4 4 and page 4 5 Before you touch any components inside the ColorPASS attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the ColorPASS Inspect the inside of the ColorPASS see page 4 11 Make sure no foreign materials have been dropped into the chassis e Look for obviously loose boards and reseat each board securely in its connector on the motherboard e Look for cables that are obviously loose Reseat each connector firmly e Make sure each connector is properly aligned with its mating connector If the pins are offset from each other the board affected will not function properly Reassemble the ColorPASS and verify functionality see page 4 14 and page 4 16 Pr
127. tion Give the media package to the customer or the network administrator Let the customer or network administrator know that in order to take full advantage of the ColorPASS the user software must be installed on computers that will print to the ColorPASS Set aside the remaining components from the top container Remove the top container and any packing materials Set aside the packing material and note the orientation of the ColorPASS inside the shipping container in case you need to repack it later Carefully lift the ColorPASS out of the box If you notice shipping damage to any component be sure to save the shipping container in case the carrier needs to see it Call the carrier immediately to report the damage and file a claim then call your authorized service support center Be ready to furnish the serial number printed on the back of the ColorPASS Preparing for Installation Power cable s Copier interface cable Media package ColorPASS FIGURE 2 2 Contents of ColorPASS shipping box Front and back panels Front and back panels After unpacking the ColorPASS familiarize yourself with the front and back panels before you connect it to the copier Po Activity light Up button lt Menu button lt Z Line selection Power cable Down button __ b
128. tware CDs If restoring backup fails or if you are replacing the HDD updating to a more recent version of the system software or changing languages then you need to reinstall system software from the system software CDs Note Do not interrupt the system while the Restore function is in progress If you do the restore process may fail and you will have to reinstall system software from the CDs TO RESTORE BACKUP SYSTEM SOFTWARE 1 If you have not done so already first give the network administrator the opportunity to print the Job Log and save any custom simulations Also print the following from the Functions menu if possible e Configuration page lists any installed options patches or upgrades records the customer s current Setup configuration The Setup configuration is reset to the default configuration when you restore the backup system software Font List lists the fonts currently on the HDD These include the original fonts that came installed on the ColorPASS plus any additional fonts that the customer may have installed All fonts are deleted when you restore or install system software The network administrator can use Fiery Downloader to reinstall customer supplied fonts after system software reinstalls the original fonts To determine which customer supplied fonts need to be reinstalled print the Font List before you restore or install system software and again after you restore or install system software Any
129. ty light 4 19 buttons on 4 21 description 4 19 display window 4 19 line selection buttons move left right buttons 4 19 menu button 4 19 removing 4 20 replacing 4 21 up down buttons 4 19 user software 2 4 A 1 User Software CD Adobe PS Printer Driver on 1 4 UTP unshielded twisted pair 3 8 V verifying functionality 4 16 verifying new motherboard installation 4 29 voltage checking 3 2 4 43 W WebTools 1 4 to 1 5 I 5 Index
130. uct Hardware mismatch Shutdown in progress This message is displayed if the BIOS chip from the old motherboard was transferred to the new motherboard BIOS chips are not interchangeable Do not transfer the BIOS chip from the old motherboard onto the new motherboard Unknown platform This message is displayed if the update procedure is required but has not been done You are most likely to see this message if you attempt to reinstall system software before updating the system Perform the system update using the one time use dongle and the Restore Update Server Software CD No service dongle This message appears for approximately 15 seconds if you remove the dongle while the ColorPASS is in Service Mode If an error condition cannot be corrected restore the previous configuration if possible and contact your authorized service support center 4 33 Service Procedures Replacing parts on the motherboard This section describes how to remove and replace the DIMM CPU and battery on the motherboard Before performing any of these procedures shut down and open the ColorPASS see page 4 4 and page 4 5 DIMMs The motherboard has four DIMM sockets DIMM 1 DIMM 4 The ColorPASS ships with 512MB of memory installed as follows DIMM 1 Empty DIMM 2 Empty DIMM 3 256MB DIMM DIMM 4 256MB DIMM
131. up and boot up messages display The system does not hang nor do error messages occur before reaching Idle DVD drive is present and no disk is in the drive DVD LED blinks briefly DVD tray can be opened and closed After the system reaches Idle the Control Panel buttons work 5 5 Troubleshooting TABLE 5 1 Verifying the system Conditions to verify Part and additional page references e All replaceable parts are Chassis e Present Properly aligned e Installed securely e Installed on the appropriate site e The correct part for the system Properly configured if configurable such as HDD jumper e Appear undamaged Chassis and contents have not been tampered with no unauthorized additions or changes have been made Chassis does not contain any foreign objects Motherboard including components and traces appears undamaged Motherboard with Restore Update CD and and no foreign objects are evident single use dongle page 4 22 CPU is present well seated and appears undamaged CPU cooling unit is well aligned and firmly attached Each fan required including fan cable is well positioned not upside down installed in the correct connector and appears undamaged Boards required on the motherboard are present well seated and in the correct slots Each DIMM is well seated Battery is installed BIOS is well
132. uttons connector Jewel Mouse option 5 ig Keyboard option ___1__i l USB ports ES 1000 1 oe lt l pvp drive Parallel port dongle a oe Serial port ED 100 R i eae eee ae Monitor option ggggg008 Power button PEEN we TEPARA 10 100 1000BaseT _pacacac 0 o z eed G Reset button Empty slot e 7 P a Empty slot SMe Ser Copier interface board so oe ee Empty slot fd a ee Empty slot E E Empty slot Sa Empty slot ie a Front panel Back panel o o o o o pss i al Note Front panel doors not shown FIGURE 2 3 Front and back panels Preliminary checkout Ch apter 3 After uae or service the ernie ae the GE allow k to start Connecting the completely before you connect the Color to the copier and the network ColorPASS Preliminary checkout The following procedure describes how to connect power and start the ColorPASS TO CONNECT POWER AND START THE COLORPASS 1 Connect one end of the AC power cable to the power connector at the back of the ColorPASS and the other end to a wall power outlet Power connector ar oE FIGURE 3 1 Connecting the power cable 2 Open the doors on the ColorPASS front panel Press on the left door until the latch clicks and then open both d
133. ve ribbon cables or CPU and CPU cooling assembly Accessing components TO REMOVE THE FRONT PANEL 1 Make sure the ColorPASS is standing in its normal operating position 2 Shut down the ColorPASS see page 4 4 3 Remove the left and right side panels see page 4 5 4 Bend the front panel tabs outward to release them from the slots in the chassis 5 Rotate the front panel away from the chassis Take care when rotating the front panel away from the chassis as the power reset and speaker cables are still connected to the front panel If you need to remove the front panel completely for example when replacing the front panel with a new one disconnect the power reset and speaker cables from connectors on the motherboard thread the cables out through the hole in the front of the chassis and then remove the front panel completely Transfer the cables to the new front panel as described on page 4 10 Front panel Tabs 3 of 6 Power reset and speaker cables Figure 4 4 Removing the front panel completely Service Procedures TO REPLACE THE FRONT PANEL 1 Make sure the Control Panel buttons are attached to the user interface board see page 4 55 2 If you are replacing the old front panel with a new one do the following e Transfer the jewel from the old front panel to the new one see page 4 34 Transfer the speaker and the power and reset switches from the old front panel to the new
134. work connections twisted pair 10 100 1000BaseT 2 4 3 8 normal startup sequence 5 11 Novell networks 1 1 0 opening the system 4 5 I 3 1 4 Index P panels replacing plastics on B 1 PCI connectors PCI1 PCI 5 4 11 PDF 1 1 1 3 plastics replacing on side panel B 1 replacing top panel B 1 PostScript printing files 1 3 screen fonts 1 4 power AC cable 2 5 to 2 6 3 1 5 3 AC connector 2 7 3 1 4 7 5 3 connectors on motherboard 4 23 4 28 CPU 4 23 4 28 CPU fan 4 23 4 37 4 39 DVD drive 4 28 4 53 front panel fan 4 23 4 28 4 42 HDD 4 28 4 50 power and reset cables 4 12 4 28 precautions 2 3 power button 3 2 4 9 to 4 10 power off 3 16 4 4 power supply cable 4 43 description 4 43 removing 4 44 replacing 4 44 voltages 3 2 4 43 PPD 1 4 precautions xiii printing Color Charts 3 14 Configuration page 3 14 Control Panel Map 3 14 copier test page 2 3 Font list 3 14 Job log 3 14 options 1 3 pages 3 14 Test Page 3 4 3 14 5 25 Print Pages option 3 14 Print screen 3 11 to 3 12 R reassembling the system 4 14 rebooting hard reset 3 17 reset rebooting hard 3 17 restarting soft 3 17 reset button 3 2 4 9 to 4 10 motherboard connector for 4 23 restarting soft reset 3 17 Restore Update CD restoring system software 4 56 to 4 57 updating system with new motherboard 4 29 4 32 Resume Printing option 3 15 reusable tie wrap 4 18 4 44 to 4 45 4 48 4 50 ribbon cables DVD drive 4 12 HDD 4 12

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