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Brother 7860DW All in One Printer User Manual

1. Chapter 4 Faxing Letter size documents from the scanner glass When faxing Letter size documents you will need to set the scan glass size to Letter otherwise a portion of your faxes will be missing ele Make sure you are in Fax mode i ER mFC 7360 Press Menu 1 7 MFC 7460DN and MFC 7860DW Press Menu 1 7 1 Press A or to choose Letter Press OK 4 Press Stop Exit Canceling a fax in progress Press Stop Exit to cancel the fax If you press Stop Exit while the machine is dialing or sending the LCD will show as below Press 1 to cancel the fax 26 Transmission verification report You can use the Transmission Verification Report as proof that you sent a fax This report lists the receiving party s name or fax number the time and date of transmission duration of transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report E On Prints a report after every fax you send E On Image Prints a report after every fax you send A portion of the fax s first page appears on the report m Off Prints a report if your fax is unsuccessful due to a transmission error Off is the default setting E Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report S Press Menu 2 4 1 2 Pre
2. TAR TUNE Pee HII a D Slowly take out the drum unit and toner cartridge assembly 77 IMPORTANT e We recommend that you place the drum 78 unit and the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration l e TTT OL Venn F AA II a d mr MY 4 Pull down the tabs at the left and right hand sides to open the fuser cover 1 Troubleshooting Using both hands gently pull the Paper is jammed inside the jammed paper out of the fuser unit machine If the LCD shows Jam Inside follow these steps GE Open the front cover Leave the machine turned on for 10 minutes to cool down RER Close the fuser cover and the back cover face up output tray G Put the drum unit and toner cartridge assembly back into the machine 8 Close the front cover If the machine does not start printing automatically press Start 79 WARNING N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ER E amp gt ME TETEN a mr EE Kr ES EE CT CET EECH A n
3. Menu access difficulties The machine beeps when you tryto ifFAX is not illuminated press it to turn on Fax mode The Setup Receive access the Setup Receive and settings Menu 2 1 and Setup Send settings Menu 2 2 are available only Setup Send menus when the machine is in Fax mode Copy difficulties Cannot make a copy m Make sure that COPY is illuminated See How to copy on page 48 E For MFC 7860DW Contact your administrator to check your Secure Function Lock Settings Vertical black line appears in Black vertical lines on copies are typically caused by dirt or correction fluid on the copies glass strip or the corona wire is dirty See Cleaning the scanner in Appendix A of the Advanced User s Guide and Cleaning the corona wire on page 62 Copies are blank Make sure you are loading the document properly See Using the automatic document feeder ADF on page 22 or Using the scanner glass on page 23 Printing difficulties No printout m Check that the machine is plugged in and the power switch is turned on m Check that the toner cartridge and drum unit are installed properly See Replacing the drum unit on page 63 Check the interface cable connection on both the machine and your computer See the Quick Setup Guide Check that the correct printer driver has been installed and chosen Check to see if the LCD is showing an error message See Error and maintenance messages on page 68 Check that
4. DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the inside or outside of the machine Doing this may cause a fire or electrical shock See To use the product safely in the Safety and Legal booklet for how to clean the machine Be careful not to inhale toner IMPORTANT e We recommend that you place the drum unit and or the toner cartridge on a clean flat level stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water Routine maintenance e To avoid print quality problems DO NOT touch the shaded parts shown in the illustration EG Note e Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge e Discard used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office 59 Unpack the new toner cartridge Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge IMPORTANT 60 Wait to unpack the new toner cartridge until immediately before you put it in the machine If a toner c
5. Log az towels fleva Optons Descriptors 5 Network 1 TCP IP MFC 7460DN Continued Continued 2 Ethernet 3 Status 4 MAC Address 7 WINS Server 8 DNS Server 9 APIPA 0 IPv6 See Network User s Guide Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Primary 000 255 000 255 Secondary 000 255 000 255 100B FD 100B HD 10B FD Active 10B HD Inactive Wired OFF 000 255 000 255 000 255 000 255 On Off E Specifies the IP address of the primary or secondary WINS server Specifies the IP address of the primary or secondary DNS server Automatically allocates the IP address from the link local address range Enable or Disable the IPV6 protocol If you want to use the IPv6 protocol visit http solutions brother com for more information Chooses the Ethernet link mode Shows the Ethernet link status Shows the MAC address of the machine GY The factory settings are shown in Bold with an asterisk Menu and features Log ag revis evera Options rage 5 Network 5 Scan To Color 100 dpi Chooses the file MFC 7460DN TP color 960 api te el Continued Color 300 dpi FTP Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W 200x100 dpi 0 Network 1 Reset Restore all network e eset SE se
6. rrrnnnnnnnnvnnnvnnnnnr 68 Comm 0 EE 68 BE ELON EEE 64 Drum SOP ME 64 Init Unable XX rrrenanennennnnnnnnnnnnnnnnnenn 70 NOV le 70 Out of Memory rrrrrarerrnnrrrannnnnnnennnnnnnn 71 Print Unable XX rrrrrrnnnrrranennennranennnnnnn 71 Replace Drum 64 Replace Toner rrrnnrnnanrnannnnnnnnnnnnnnennn 57 Scan Unable XX rrerrrnrrrvarevnrrnnnnenanennnr 72 Toner Ended cccccsscceseesseeeeeeeeeess 57 Toner LOW rrnnernanenunnnnnnnnenannnnenanennsene 57 Extension telephone using 00 38 External telephone connecting 36 E Fax codes CHANGING EE 38 fax receive code rrranrnnnrnnanrnanrnnnrnnanen 38 telephone answer code rarnnrrnnnenanen 38 Fax stand alone KEEA O E E 27 easy receive cccceccseecceeeeeeeeeeeseeens 31 from extension telephone 38 ring delay setting rarernnrrnnnevanennnr 30 telephone line interference 95 SONING iere ee 25 telephone line interference 95 Fax Tel mode answering at extension telephones 38 easy receive ccceecceececeecceeeeaeeeseeesaeess 31 F T ring time double nmgl 30 fax receive code mmranennnnrnnnvnnnnnnnnvnnnnnn 38 MON Le 30 telephone answer code rarrnrrnnnenanene 38 FOO W 17 G Gray Scale rrranrrnnrnnnnnvnnnnnnnnnnnnnn 132 134 H HELP LCD messages mmmrrnnnnenanenanrnnnrnnnrnnnne 108 Menu Table rrrarrnnrrn
7. 80 Slowly take out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the drum unit and toner cartridge assembly or this may release the paper so you can pull it out inside of the machine Troubleshooting IMPORTANT IMPORTANT e We recommend that you put the drum unit e Handle the toner cartridge carefully If and toner cartridge assembly on a piece of toner scatters on your hands or clothes disposable paper or cloth in case you immediately wipe or wash it off with cold accidentally spill or scatter toner water e To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration E Zu U Arr fag Tl D VIG e To avoid print quality problems DO NOT touch the shaded parts shown in the 2 Push down the green lock lever and take illustrations the toner cartridge out of the drum unit Clear the jammed paper if there is any inside the drum unit 81 D Put the toner cartridge back into the Do one of the following drum unit until you hear it lock into place E f you were able to remove the drum If you put the cartridge properly the unit and toner cartridge assembly green lock lever will lift automatically and the jammed paper then go to step E f you can not remove the drum unit and toner cartridge assembly easily do not use extra force Instead lift the scanner cover Us
8. Dialing and storing numbers Speed Dialing Press T Address Book and enter the three digit Speed Dial number See Storing Speed Dial numbers on page 44 RA Three digit number EG Note If the LCD shows Register Now when you enter a One Touch or a Speed Dial number it means that a number is not stored there 39 Chapter 7 Search You can search alphabetically for names you have stored in the One Touch and Speed Dial memories See Storing One Touch Dial numbers on page 42 and Storing Speed Dial numbers on page 44 Press T Address Book twice SES Press the dial pad key for the first few letters of the name Use the chart on Entering text on page 126 to help you enter letters Press OK Press A or to scroll until you find the name you are looking for Press OK 4 Press Start EG Note e If you do not enter a letter and press OK in step all registered names will appear Press A or Y to scroll until you find the name you are looking for If the LCD shows No Contact Found when you enter the first few letters of the name it means that a name for the letter is not stored Fax redial If you are sending a fax manually and the line is busy press Redial Pause and try it again You can call the last number dialed by pressing Redial Pause Redial Pause only works if you dialed from the control panel If you are sending a fax automatically and the line is busy the m
9. Guide Scanning Network Scanning Remote Setup PC Fax and using the Brother ControlCenter utility Network Glossary This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms Network User s This Guide provides useful information about Guide wired and wireless network settings and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips Table of Contents BASIC USER S GUIDE 1 General information 1 Using the documentation 1 Symbols and conventions used in the documentation cccceeeeeeeeeeeeees 1 Accessing the Advanced User s Guide Software User s Guide and Network User s Guide nnnnannannnnnnnnonnourrnrnnrrnnerrernrrnrrnrrnrernennrrsrrnnrnnernernreneennes 2 VIEWING Documentation 2 Accessing Brother Support D ipndoweft A Accessing Brother Support Macintosh ccccccecceceeeeceeeeseeeeceeeeseeeseeeesseeeees 5 Control panel e EE 6 2 Loading paper H Loading paper and print media 9 Loading paper in the standard paper ra 9 Loading paper in the manual feed lot 11 Unscannable and unprintable areas n0nnn0nnannennnnnnnnnnnnnnnenrnrnnrrnrrenrnnene 16 PSN 17 PATTI 17 PT enes 17 Acceptable paper and other print media 17 Type and size of paper 18 Handling and using special Pap
10. 11 Press 0 for EAEEICEOO 127 General EG Note Specifications This chapter provides a summary of the machines specifications For additional specifications visit http Awww brother com for details Printer Type Print Method Memory Capacity LCD liquid crystal display Power Source Power Consumption 1 EG Note Laser Electrophotography by semiconductor laser beam scanning MFC 7360 16 MB MFC 7460DN MFC 7860DW 32 MB 16 characters x 2 lines 110 120 V AC 50 60 Hz Peak 1080 W Copying Approx 445 W at 25 C Ready Approx 55 W at 25 C For Wireless models WLAN On Sleep Approx 3 9 W WLAN Off Deep Sleep Approx 1 7 W For non Wireless models Deep Sleep Approx 1 5 W All figures stated above except Peak are average figures 1 USB connected to PC 2 128 When making a copy from one sheet Specifications Dimensions 405 mm 398 5 mm gt Weight With Consumables MFC 7360 11 3 kg MFC 7460DN MFC 7860DW 11 6 kg Noise level Sound power Operating Copying MFC 7360 Lwad 6 74 B A MFC 7460DN MFC 7860DW LwAd 6 81 B A Standby Lwad 4 3 B A Sound pressure Operating Printing LPAm 53 dB A Standby LPAm 30 dB A Temperature Operating 50 F to 90 5 F 10 to 32 5 C Storage 32 F to 104 F 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation
11. BASIC USER S GUIDE MFC 7360 MFC 7460DN MFC 7860DW TWN ENG If you need to call Customer Service Please complete the following information for future reference Model Number MFC 7360 MFC 7460DN and MFC 7860DW Circle your model number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2010 Brother Industries Ltd User s Guides and where do I find it Which manual What s in it Safety and Legal Read this Guide first Please read the Safety For Chinese Printed In the box AR SE Ee Sel E E For Chinese English PDF file ee this Guide for trademarks and lega Documentation CD ROM limitations In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using Basic User s Guide Learn the basic Fax Copy and Scan operations and how to replace consumables See troubleshooting tips Advanced User s Learn more advanced operations Fax Copy PDF file Guide security features printing reports and Documentation CD ROM performing routine maintenance In the Box Software User s Follow these instructions for Printing
12. Dialing and storing numbers 3 Press A or Y to select 100dpi 200dpi 300dpi or 600dpi Press OK E f you chose Email Color PDF go to step E f you chose Email Color JPG or Email Color XPS go to step B Press or V to select 100dpi 200dpi or 300dp1 Press OK E f you chose Email Gray PDF go to step E f you chose Email Gray JPG or Email Gray XPS goto step B 10 Press A or Y to select 200x100dpi or 200dpi Press OK E f you chose Email B amp W PDF go to step E f you chose Email B amp W TIFF go to step 11 Select the PDF type from PDF or SPDF Secure PDF that will be used to send to your PC Press OK and then go to step 12 Press Stop Exit 45 Chapter 7 Changing One Touch and Speed Dial numbers If you try to change an existing One Touch or Speed Dial number the LCD will show the name or number already stored there If the existing One Touch or Speed Dial number you are trying to change has a schedule job or has been set to a fax forwarding number the LCD will ask you if you want to change the name or number D Do one of the following m To change a stored One Touch number press Menu 2 3 1 Press the One Touch key number you want to change m To change a stored Speed Dial number press Menu 2 3 2 Enter the Speed Dial number you want to change then press OK 2 Do one of the following E To change the stored data press 1 Go to
13. E Basic for VoIP reduces the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line If you regularly experience interference on your standard telephone line try this setting If you are using VoIP VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors try this setting E Normal sets the modem speed at 14400 bps E High sets the modem speed at 33600 bps MFC 7860DW only Press OK Q Press Stop Exit Note When you change the Compatibility to Basic for VoIP the ECM feature is only available for fax sending 95 Improving the print quality If you have a print quality problem print a test page first Menu 4 2 3 If the printout looks good the problem is probably not the machine Check the interface cable connections or try printing a different document If the printout or test page printed from the machine has a quality problem check the following steps first And then if you still have a print quality problem check the chart below and follow the recommendations EG Note Using non Brother supplies may affect the print quality hardware performance and machine reliability PD To get the best print quality we suggest using the recommended paper Check that you use paper that meets our specifications See Acceptable paper and other print media on page 17 Check that the drum unit and ton
14. MFC 7360 Up to 24 pages minute A4 size MFC 7460DN and MFC 7860DW Up to 26 pages minute A4 size Less than 8 5 seconds from Ready mode and standard tray The print speed may vary depending on the type of document you print 135 Interfaces USB We recommend use a USB cable Type A B that is no more than 6 feet 2 meters long 1 Ethernet Use an Ethernet UTP cable category 5 or greater Wireless LAN IEEE 802 11 b g Infrastructure Ad hoc Mode MFC 7860DW 1 Your machine has a Hi Speed USB 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface Third party USB ports are not supported See Network LAN on page 140 and the Network User s Guide for detailed network specifications 136 Specifications Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform amp Processor Operating System Version Windows Operating System 1 Windows 2000 Professional Windows XP Home 2 Windows XP Professional 2 Windows XP Professional x64 Edition 2 Windows Vista 2 Windows 7 2 to install PC For For Software Drivers Applications Functions Minimum Speed Recommended Hard Disk Space RAM Intel Pentium or equivalent 64 bit Intel 64 or AMD64 supported CPU 64 MB 256 MB 50 MB 500 MB Printing PC Fax 4 Scanning 128 MB 256 MB 512
15. 1 General Setup Continued 2 Fax 1 Function Lock MFC 7860DW 2 Setting Lock 6 Security Continued 7 Glass ScanSize MFC 7360 7 Document 1 Glass Scan ScanSize MFC 7460DN and MFC 7860DW 2 Gray Small Middle Large Continue ii AA The factory settings are shown in Bold with an asterisk 8 Replace Toner 1 See Advanced User s Guide 2 See Software User s Guide Co Setup 1 Ring Delay Receive In Fax mode only See Advanced User s Guide gt The factory settings are shown in Bold with an asterisk e E 2 File Size 1 Color Small Middle Large Can restrict selected machine operation for up to 25 individual users and all other non authorized Public users Stops unauthorized users from changing the machine s current settings Adjusts the scan area of the scanner glass to the size of the document Adjusts the scan area of the scanner glass to the size of the document You can set your own default settings of the data compression rate The machine will stop printing until you replace the toner cartridge Level T nten Descriptions Sets the number of rings before the machine answers in Fax Only or Fax Tel mode 111 Log ro level Options Descriptions re 1 Setup 2 F T Ring 20 Sets the pseudo double ring time in Fax Tel mode 2 Fax Continued Receive Time 30 In Fax mode only Continued 40 70 3 Eas
16. Exit ALE lt gt Start MFEC 7360 IFAX f HSCAN AFICOPY SU RH Stop Exit Chapter 1 One Touch keys These 4 keys give you instant access to 8 previously stored numbers Shift Lets you access One Touch numbers 5 to 8 when held down FAX keys Hook Press before dialing if you want to make sure a fax machine will answer and then press Start Also press this key after you pick up the handset of an external telephone during the F T ring pseudo double rings Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers or when dialing a number manually Resolution Sets the resolution when sending a fax COPY keys Options You can quickly and easily choose temporary settings for copying Enlarge Reduce Reduces or enlarges copies Duplex For MFC 7460DN and MFC 7860DW You can choose Duplex to copy on both sides of the paper PRINT keys Secure For MFC 7460DN and MFC 7860DW You can print data saved in the memory when you enter your four digit password For details about using the Secure key see the Software User s Guide When using Secure Function Lock you can switch restricted users by holding down Shift as you press Secure See Secure Function Lock 2 0 in Chapter 2 of the Advanced User s Guide Job Cancel Cancels a programmed print job and clears it from the machine s memory To cancel multiple print jobs hold d
17. Italics Italicized style emphasizes an important point or refers you to a related topic Courier Courier New font identifies the New messages shown on the LCD of the machine General information A WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries A CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality Electrical Hazard icons alert you toa N possible electrical shock Hot Surface icons warn you not to A N touch machine parts that are hot Notes tell you how you should D respond to a situation that may arise or give tips about how the current operation works with other features Chapter 1 Accessing the Advanced User s Guide Software User s Guide and Network User s Guide This Basic User s Guide does not contain all the information about the machine such as how to use the advanced features for Fax Copy Printer Scanner PC Fax and Network When you are ready to learn detailed information about these operations read the Advanced User s Guide Software User s Guide Network Glossary and Network User s Guide 1 that are on the Documentation CD ROM 1 Network models only Viewing Doc
18. Of f Off Image See Advanced User s Guide Menu and features Log options Beete Combines delayed faxes going to the same fax number at the same time of day into one transmission Sends a fax without using the memory Sets up your machine with a document to be retrieved by another fax machine Automatically sends a cover page you have programmed Sets up your own comments for the fax cover page If you are having difficulty sending faxes overseas set this to On Stores up to 8 One Touch Dial numbers so you can dial by pressing one key and Start Stores up to 200 Speed Dial numbers SO you can dial by pressing only a few keys and Start Sets up to 8 Group numbers for Broadcasting Sets initial setup for Transmission Verification Report See GY The factory settings are shown in Bold with an asterisk 113 Log ro level Options Descriptions Page 2 Fax 4 Report 2 Journal Off Sets the interval for See 1 Continued Setting Period automatic printing of Every 50 Faxes the Fax Journal Continued Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days 5 Remote Fax 1 Fwd Page Store Off Sets the machine to Opt forward fax Fax Forward messages to call Paging your pager to store incoming faxes in the memory So you can PC Fax Receive retrieve them while you are away from your machine or to send faxes to your PC Bac
19. m Voice callers can record a message on the external TAD For more information see Connecting an external TAD telephone answering device on page 35 29 Chapter 5 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax Tel modes If you have external or extension telephones on the same line as the machine keep the Ring Delay setting of 2 See Easy Receive on page 31 GE Make sure you are in Fax mode i Press Menu 2 1 1 Press A or to choose 00 01 or 02 for how many times the line rings before the machine answers Press OK EG Note If you choose 00 the machine will answer immediately and the line will not ring at all D Press Stop Exit 30 F T Ring Time Fax Tel mode only When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it means that you have a voice caller on the line Because the F T ring is made by the machine extension and external telephones will not ring however you can still answer the call on any telephone For more information see Using Remote Codes on p
20. rranrnnnrnnannnannnnnnnnnnnnnnnnnn 95 multi line PBX rrrererronerrannrrnnnennnnennn 36 Text entering rrrnnnnnrnanennnnanenannnnnnene 126 Toner cartridge replacing WEE 57 Troubleshooting rrrarrrnnnrranevnnennnnenanennnr 68 document Jam rannrnnnrnnnnnannnnnnnnnnnnn 74 75 error messages on LCD 68 if you are having difficulty CODY quality EE 90 INCOMING calls rerrrnrorarernnrrnnnenanennre 89 NEWOrk 93 paper handling 92 print quality E 92 TING REE 86 90 receiving faxes mrrmreranennnrnnnnenanennne 87 Ell 9 6 EE 91 sending FAXES eee cece cceeeeeeeeeeeeeeeees 89 software ett 92 telephone line 95 maintenance messages on LCD 68 paperjam rrrnnrnnnennnnnnnnrr 16 77 79 84 V Viele Mall WEE 32 de VE 95 orotner Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries
21. 255 E on any 000 255 000 255 DNS Garver Secondary 000 255 000 255 000 255 000 255 9 APIPA On Automatically ev allocates the IP address from the link local address range 0 IPv6 On Enable or Disable the IPV6 protocol If you SE want to use the IPv6 protocol visit http solutions brother com for more information See Network User s Guide MFC 7860DW Continued EG The factory settings are shown in Bold with an asterisk 121 Log gz revis Level Options Descriptors You can configure your print server 6 Network MFC 7860DW Continued 2 WLAN Continued 2 Setup Wizard 3 WPS AOSS 4 WPS w PIN Code 5 WLAN Status 6 MAC Address 7 Set to Default 8 WLAN Enable See Network User s Guide 1 Status 2 Signal 3 SSID 4 Comm Mode Active 11b Active 11g Wired LAN Active WLAN OFF AOSS Active Connection Fail Strong Medium Weak None You can easily configure your wireless network settings using the one button push method You can easily configure your wireless network settings using WPS with a PIN code You can see the current wireless network status You can see the current wireless network signal strength You can see the current SSID Ad hoc Infrastructure 1 Reset KR e On Of f You can see the current Communication Mode Shows the MAC address of the m
22. 7460DN and MFC 7860DW Press the One Touch key where you want to store the number lf anumber is not stored there the LCD shows Register Now Press 1 to choose Yes SEH Press A or to select one of the following Fax Tel IFAX Email Color PDE Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B amp W PDF Email B amp W TIFF Press OK E Enter the telephone fax number up to 20 characters or E mail address up to 60 characters each Use the chart on Entering text on page 126 to help you enter letters Press OK FA Note e If you selected an E Mail Registration Type in step and save the E mail address you can only use the E mail address when you are in Scan mode If you selected the IFAX Registration Type in step and save the E mail address you can only use the E mail address when you are in Fax mode ER Do one of the following m Enter the name using the dial pad up to 15 characters Press OK E Press OK to store the number without a name Do one of the following E f you want to save a fax scan resolution along with the number go to the appropriate step as shown in the following table m f you do not want to change the default resolution press OK then go to step Option selected in Go to step step Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B amp W PDF D Email B amp
23. Acceptable paper and other print media on page 17 Do not use paper that has clips or staples because they will scratch the surface of the drum If the unpacked drum unit is in direct sunlight or room light the unit Black toner marks across the may be damaged age oe The toner cartridge may be damaged Put in a new toner cartridge See Replacing the toner cartridge on page 57 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 99 E Clean the corona wire inside the drum unit by sliding the green tab See Cleaning the corona wire on page 62 m Make sure the green tab of the corona wire is at the home position A The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 The toner cartridge may be damaged Put in a new toner cartridge See Replacing the toner cartridge on page 5 7 Black lines down the page The fuser unit may be contaminated Call Brother Customer l l Service Printed pages have toner stains down the page The toner cartridge may be damaged Put in a new toner cartridge See Replacing the toner cartridge on page 57 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 Check if the Toner Settings of Replace Toner is Continue Continue mode by pressing Menu 1 8 See Toner settings in Chapter 1 of the Advanced User s Guide Make sure that a torn piece of
24. Changin EE 46 one touch dial eg pa La 9 ao EE 46 custom scan profile rrrrrrnnnnnanennne 42 setting Up rrrnnrnnnnnnnnrnnnvvnnrnnnnnnannnnne 42 UN ar 39 EE ees 40 speed dial CNANIGUIING uasnessnsnbes nonnina iinoa 46 custom scan profile rrrrrrnnnrnnnennre 44 setting Up WE 44 GS NG e ea 39 143 R Redial Pause Key ccccceceeeeeeeeees 40 42 Register your product r ararnrnnnrnnnrnnnnnn 141 Replacing sl lu a E 63 toner cartridge rrrarernnnrnnnevarevnnnnnnnnnnnnn 57 Reports Transmission Verification 000 26 Resolution CODY leger 133 fax standard fine superfine photo 132 POP eege 135 S en ee nn enone en 134 Resolution Key rrrnnennnnnnnnnnnnennnnnnnnnnnnennne 8 Ring delay setting rrrarnrrnnnranennnnnnnnnne 30 RingMaster A 32 S Safety Instructions rrrnrrrnnnrnnnrrnrrvnnnvnnennn i Scanner glass n Le EE 23 SECH EE 8 Serial number how to find See inside front cover Service center cccceecccececeeeceeeseeeeseeens 141 SimpleBiz Fax amp Alternate Number ga 6 1 e EE 32 MAR siaren ienaa 32 Speed dial changing ee 46 Seling UP E 44 UNE ME 39 144 T TAD telephone answering device EIERE EE 29 CONNECTING cccccceeccesceceeceesceeeeeeeesaees 35 recording OGM rrrnnrnnnnennnennnrnnnnennnennne 36 TEEN RING EE 32 Telephone line CONNECTIONS 35 0 111 og 0 gt 86 interference
25. Monochrome Monochrome Copy Width Max 204 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 x 600 dpi First Copy Out Time Less than 11 seconds from Ready mode and standard tray 133 Scanner Color Mono Yes Yes TWAIN Compliant Yes Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows 7 Mac OS X 10 4 11 10 5 x 10 6 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Color Depth 48 bit internal 24 bit external color Resolution Up to 19200 x 19200 dpi interpolated Up to Max 600 x 2400 dpi optical from Scanner Glass Up to Max 600 x 600 dpi optical from ADF Scanning Width Max 204 mm Gray Scale 256 levels 1 2 134 For the latest driver updates for the Mac OS X you are using visit us at http solutions brother com Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows XP Windows Vista and Windows 7 resolution up to 19200 x 19200 dpi can be chosen by using the scanner utility Printer Automatic 2 sided Duplex Print MFC 7460DN MFC 7860DW Emulations MFC 7860DW Resolution Print Speed Duplex MFC 7460DN MFC 7860DW Print Speed First Print Out Time 1 Specifications Yes PCL6 BR Script3 PostScript 3 compatible 600 dpi x 600 dpi HQ1200 2400 x 600 dpi quality Up to 5 pages minute A4 size
26. See Advanced User s Guide GY The factory settings are shown in Bold with an asterisk 3 Copy 1 Quality You can choose the Copy resolution for your type of document 2 Brightness TIR Adjust the brightness GR for copies RR OO E ae o for copies 1 See Advanced User s Guide KA The factory settings are shown in Bold with an asterisk 115 fett tt Iess es epp e 4 Printer 1 Emulation Auto Chooses the MFC 7860DW Se emulation mode BR Script 3 2 Print 1 Internal 1 HP LaserJet Prints a list of the Options Font machine s internal 2 BR Script 3 Fonte 2 Configuration Prints a list of the machine s printer settings off Enables or disables duplex printing You can also choose long On Short Edge edge or short edge duplex printing On Long Edge 4 Reset 1 Reset Restores the printer Printer settings to the original 2 Exit factory default settings See Software User s Guide 2 The factory settings are shown in Bold with an asterisk m eege eem me d Print 1 Transmission 1 View on LCD You can view the Reports Transmission Verification Report for MFC 7360 your last 200 and 2 Print Report outgoing faxes and MFC 7460DN print the last report 5 Print 2 Help List Prints the Help List so Reports you can see at a glance how to quickly MFC 7860DW program your machine 3 Tel Index 1 Numeric Lists names and List numbers stored in the One
27. W TIFF EG Note When you do a broadcast and you have saved a scan profile along with the number or E mail address the scan profile of the One Touch Speed Dial or Group number you choose first will be applied to the broadcast e You can also store the number by pressing Menu 2 3 1 Dialing and storing numbers e For details about the file format see the Software User s Guide 6 Press A or V to select Std Fine S Fine or Photo Press OK and go to step B G Press A or V to select Std Fine or Photo Press OK and go to step g 3 Press A or Y to select 100dpi 200dpi 300dpi or 600dpi Press OK E f you chose Email Color PDF go to step E f you chose Email Color JPG or Email Color XPS go to step B Press A or Y to select 100dpi 200dpi or 300dpi Press OK E f you chose Email Gray PDF go to step E f you chose Email Gray JPG or Email Gray XPS go to step 10 Press A or Y to select 200x100dpi or 200dpi Press OK E f you chose Email B amp W PDF go to step E f you chose Email B amp W TIFF go to step Select the PDF type from PDF or SPDF Secure PDF that will be used to send to your PC Press OK and then go to step B E Press Stop Exit 43 Chapter 7 Storing Speed Dial numbers You can store your frequently used numbers as Speed Dial numbers so that when you dial you will only have to press a few keys 1 Address Book the th
28. avoid storing more faxes in the memory See Printing a fax from the memory in Chapter 4 of the Advanced User s Guide and Fax Storage in Chapter 4 of the Advanced User s Guide Print operation in process Do one of the following E Reduce the print resolution See Basic tab in the Software User s Guide m Clear the faxes from the memory See the above explanation Print Unable XX The machine has a mechanical Do one of the following PER m For MFC 7360 and MFC 7460DN Transferring your faxes or Fax Journal report on page 73 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and then reconnect it For MFC 7860DW Disconnect the machine from the power for several minutes then reconnect it E Ifthe problem continues call Brother Customer Service Replace Drum It is time to replace the drum unit Replace the drum unit See Replacing the drum unit on page 63 The drum unit counter was not Reset the drum unit counter reset when a new drum was installed See Replacing the drum unit on page 64 71 Replace Toner The machine will stop printing If you have set the Toner setting to Stop until you replace the toner replace the toner cartridge with a new and cartridge unused original Brother toner cartridge This will reset the Replace Toner mode See Replacing the toner cartridge on page 57 If you have set
29. each one has a separate telephone number neither will interfere with the other s operations If you decide to get the Distinctive Ring service from the telephone company you will need to follow the directions below to register the new Distinctive Ring pattern they give you This is so your machine can recognize its incoming calls EG Note You can change or cancel the Distinctive Ring pattern at any time You can switch it off temporarily and turn it back on later When you get a new fax number make sure you reset this feature Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine Some ring patterns cannot be registered The ring patterns below are supported by your Brother machine Register the one your telephone company gives you Ring Pattern JUL JU UL JUL 4 very long normal pattern J LS 33 Chapter 6 EG Note e Ring Pattern 1 is often called Short Short and is the most commonly used If the ring pattern you received is not on this chart please call your telephone company and ask for one that is shown m The machine will only answer calls to its registered number m The first two rings are silent on the machine This is because the fax must lt lt listen gt gt to the ring pattern to compare it to the pattern that was registered Other telephones on the same line will ring E f you program the machine pr
30. fax send or receive settings press the 1 FAX key to illuminate it in blue 2 Do one of the following to load your document m Place the document face up in the ADF See Using the automatic document feeder ADF on page 22 m Load your document face down on the scanner glass See Using the scanner glass on page 23 Set the scanner glass size fax resolution or contrast if you want to change them For more advanced fax sending operations and settings see Sending a fax in Chapter 3 of the Advanced User s Guide E Broadcast m Delayed Fax m Batch TX E Real Time TX E Polled TX m Overseas Mode m Fax Resolution m Contrast m Coverpg Setup m Coverpage Msg Sending a fax D Enter the fax number using the dial pad a One touch key or X Address Book and enter three digit number Press Start Faxing from the ADF m The machine starts scanning the document Faxing from the scanner glass E f you press Start the machine starts scanning the first page Do one of the following e To send a single page press 2 to choose No Send or press Start again The machine starts sending the document e To send more than one page press 1 to choose Yes and place the next page on the scanner glass Press OK The machine starts scanning the page Repeat this step for each additional page If you press Start the machine starts sending the document EG Note To cancel press Stop Exit 25
31. inkjet printing If you use any of the types of paper listed above they may damage your machine This damage is not covered under any Brother warranty or service agreement 19 Chapter 2 Envelopes Most envelopes designed for laser printers will be suitable for your machine However some envelopes may have feed and print quality problems because of the way they have been made A suitable envelope should have edges with straight well creased folds and the leading edge should not be thicker than two sheets of paper The envelope should lie flat and not be of baggy or flimsy construction You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine Envelopes can be fed from the manual feed slot one at a time We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes Types of envelopes to avoid IMPORTANT DO NOT use envelopes that are damaged curled wrinkled or an unusual shape that are extremely shiny or textured with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of pa
32. may occur and consumable items may need to be replaced If this happens your machine identifies the error or required routine maintenance and shows the appropriate message The most common error and maintenance messages are shown below You can correct most errors and perform routine maintenance by yourself If you need more help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Access Denied The function you want to use is Contact your administrator to check your restricted by Secure Function Secure Function Lock Settings Lock Cartridge Error The toner cartridge is not installed Pull out the drum unit and remove the toner properly cartridge then re install the toner cartridge in the drum unit Comm Error Poor telephone line quality Send the fax again or connect the machine caused a communication error to another telephone line If the problem continues call the telephone company and ask them to check your telephone line Connection Fail You tried to poll a fax machine Check the other fax machine s polling setup that is not in Polled Waiting mode Cooling Down The temperature of the drum unit Make sure that you can hear the fan in the or toner cartridge is too hot The machine spinning and that the exhaust machine will pause its current outlet is not blocked by something print job and go into cooling down mode During the cooling down mode you will he
33. necessary to disconnect the machine from the AC power outlet we recommend transferring your faxes to another fax machine or to your PC before you unplug the machine See Transferring faxes to another fax machine on page 73 or Transferring faxes to your PC on page 73 You can also transfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring Fax Journal report to another fax machine on page 73 Note If there is an error message on the machine s LCD after the faxes have been transferred disconnect the machine from the power source for several minutes and then reconnect it Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Set your station ID in the Quick Setup Guide ap Press Menu 9 0 1 2 Do one of the following E Ifthe LCD shows No Data there are no faxes left in the machine s memory Press Stop Exit E Enter the fax number to which faxes will be forwarded E Press Start Troubleshooting Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC D Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see PC FAX receiving in the Software User s Guide GH Make sure that you have set PC Fax Receive on the machine See PC Fax Receive in Chapter 4 of the Ad
34. on For MFC 7860DW Turn the power switch off wait a few seconds and then turn it on again Leave the machine for 15 minutes with the power on 69 Init Unable XX The machine has a mechanical m For MFC 7360 and MFC 7460DN problem Received fax messages still in memory will be lost when the machine is turned off See Transferring your faxes or Fax Journal report on page 73 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and then reconnect it For MFC 7860DW Disconnect the machine from the power for several minutes then reconnect it E f the problem continues call Brother Customer Service Jam Duplex The paper is jammed in the See Paper is jammed in the Duplex Tray duplex tray at the back of the MFC 7460DN and MFC 7860DW machine on page 84 Jam Inside The paper is jammed inside the See Paper is jammed inside the machine machine on page 79 Jam Rear The paper is jammed in the back See Paper is jammed at the back of the of the machine machine on page 77 Jam Tray The paper is jammed in the paper See Paper is jammed in the standard paper tray of the machine tray on page 76 Limit Exceeded The Page Limit set in Secure Contact your administrator to check your Function Lock 2 0 for your ID was Secure Function Lock Settings reached Manual Feed Manual Feed was selected as Place a sheet of
35. paper in the manual feed the paper source when there was slot See Loading paper in the manual feed no paper in the manual feed slot slot on page 11 No Paper The machine is out of paper or Do one of the following paper is not properly loaded in the E i i paper tray Refill the paper in the paper tray and press Start m Remove the paper and load it again Then press Start m f the problem is not resolved the paper pick up roller may need to be cleaned Clean the paper pick up roller See Cleaning the paper pick up rollers in Appendix A of the Advanced User s Guide No Response Busy The number you dialed does not Verify the number and try again answer or is busy No Toner The toner cartridge is notinstalled Pull out the drum unit Take out the toner correctly cartridge and then put it back into the drum unit 70 Troubleshooting Not Available The requested function is not Contact your administrator to check your permitted to all IDs by Secure Secure Function Lock Settings Function Lock 2 0 Out of Memory The machine s memory is full Fax sending or copy operation in progress Do one of the following m Press Start to send or copy the scanned pages m Press Stop Exit and wait until the other operations in progress finish and then try again Clear the faxes from the memory Print the faxes that are stored in the memory to restore the memory to 100 Then turn off Fax Storage to
36. paper in the tray m Avoid touching the printed surface of the paper immediately after printing m Before you buy a lot of paper test a small quantity to make sure the paper is suitable 17 Chapter 2 Type and size of paper The name for the paper trays in the printer driver in this Guide are as The machine loads paper from the installed follows standard paper tray or manual feed slot Tray and optional unit Name Standard paper tray Manual feed slot Paper capacity of the paper trays Papersize Paper types Nonof eheste Paper Tray A4 Letter B5 Executive AN Plain paper Thin paper up to 250 80 g m Tray 1 A5 Long Edge A6 B6 Folio and Recycled paper Legal 16K 195 mm x 270 mm 16K 184 mm x 260 mm 16K 197 mm x 273 mm Manual feed slot Width 76 2 to 216 mm Plain paper Thin paper Single sheet Manual Length 116 to 406 4 mm Me 80 g m Bond paper Recycled paper Envelopes and Labels 1 Folio size is 215 9 mm x 330 2 mm Recommended paper specifications The following paper specifications are suitable for this machine Basis weight Grain direction Volume resistivity Surface resistivity Filler CaCO Neutral Ash content E Use paper made for plain paper copying E Use paper that is 75 to 90 g m m Use long grain paper with a neutral Ph value and a moisture content of approx 5 m This machine can use recycled paper that meets DIN 19309 spe
37. paper size or settings in the application you are using Document Top 1 Left 2 SR Bottom 1 me 2 m fm hbm N In ora 1 in 1 copy i 16 Paper settings Paper Type Set up the machine for the type of paper you are using This will give you the best print quality D Press Menu 1 2 1 E Press A or V to choose Thin Plain Thick Thicker Recycled Paper or Label Press OK 3 Press Stop Exit Paper Size You can use several different sizes of paper for printing copies Letter Legal Executive A4 A5 ASL A6 B5 B6 and Folio When you change the size of paper in the tray you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page D Press Menu 1 2 2 Press A or Y to choose A4 Letter Legal Executive A5 A5 L A6 B B6 Or Folio Press OK Press Stop Exit Loading paper Acceptable paper and other print media Print quality may vary according to the type of paper you are using You can use the following types of print media thin paper plain paper thick paper bond paper recycled paper labels or envelopes For best results follow the instructions below E DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds m For proper printing you must choose the same paper size from your software application as the
38. personal Firewall software see the User s Guide for your software or contact the software manufacturer m Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities Device Selector or from the model list in ControlCenter2 Investigate the problem using the WLAN Report Press Menu 5 7 and then press Start For more details see the Quick Setup Guide The machine will not turn on Adverse conditions on the power connection such as lightning or a power surge may have triggered the machine s internal safety mechanisms Turn the machine off and unplug the power cord Wait for ten minutes then plug in the power cord and turn the machine on If the problem is not solved turn off the machine Plug the power cord into a 94 different known working outlet and turn on the machine Setting Dial Tone detection Setting the Dial Tone to Detection will shorten the Dial Tone detect pause ap Press Menu 0 4 Press or to choose Detection or No Detection Press OK KS Press Stop Exit Troubleshooting Telephone line interference If you are having difficulty sending or receiving a fax due to possible interference on the telephone line we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations ap Press Menu 2 0 1 a Press A or V to choose Basic for VoIP Normal or High MFC 7860DW
39. replace the toner cartridge The machine will stop printing until you replace the toner cartridge A new and unused genuine Brother toner cartridge will reset the Replace Toner mode Note To force the machine to continue printing after the LCD shows Replace Toner set the machine to Continue mode Menu 1 8 and choose Continue The machine will continue printing until the LCD shows Toner Ended For details about the Toner settings see Toner Settings in Chapter 7 of the Advanced User s Guide Toner Ended When the following message appears on the LCD you need to replace the toner cartridge The machine stops printing until you replace the toner cartridge with a new one See Replacing the toner cartridge on page 57 Replacing the toner cartridge D Make sure that the machine is turned on 57 Open the front cover and leave the machine turned on for 10 minutes to cool down WARNING N HoT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ik LEE d Se BS W fig ep pe april 58 Take out the drum unit and toner cartridge assembly Push down the green lock lever and take the toner cartridge out of the drum unit DO NOT put a toner cartridge into a fire It could explode resulting in injuries
40. scraps through right amp Press Stop Exit D Close the document cover D Press Stop Exit 75 Paper Jams IMPORTANT If the paper cannot easily be removed in Paper is jammed in the this direction stop and follow the standard paper tray instructions for Paper is jammed inside the If the LCD shows Jam Tray follow these GE steps FA Note Pulling out the jammed paper downwards allows you to remove the paper more easily D Pull the paper tray completely out of the machine SH Make sure the paper is below the maximum paper mark Y Y Y 1 of the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots See Loading paper in the Standard paper tray on page 9 2 Use both hands to slowly pull out the jammed paper 4 Put the paper tray firmly back in the machine 76 Paper is jammed at the back of the machine If the LCD shows Jam Rear a paper jam occurred behind the back cover Follow these steps D Open the front cover Leave the machine turned on for 10 minutes to cool down Troubleshooting WARNING N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine WS Le amp gt NY A e gj
41. service at your location may be answering the call before your Brother machine answers To test this lower the ring delay setting m If the answer mode is set to Fax Only or Fax Tel reduce the ring delay to 1 ring See Ring Delay on page 30 m If the answer mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the answer mode is set to Manual DO NOT adjust the ring delay setting Have someone send you a test fax m If you received the test fax successfully your machine is operating properly Remember to reset your ring delay or answering machine setting back to your original setting If receiving problems recur after resetting the ring delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer If you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 87 Receiving Faxes continued Cannot receive a fax continued 88 If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly See Connecting an external TAD telephone answering device on page 35 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack Remove the protective cap from you
42. step m To exit without making a change press Stop Exit Q Edit the number and name by the following the instruction When you are finished editing press OK E To edit the stored name or number press or to position the cursor under the character you want to change and press Clear Then enter the correct character 46 ER For MFC 7460DN 7860DW If you want to save a fax resolution along with the number do one of the following m To store the fax resolution press A or V to select Std Fine S Fine or Photo Press OK m Press OK if you do not want to change the default resolution Press Stop Exit If you downloaded I FAX and E mail options For MFC 7460DN and MFC 7860DW D Do one of the following m To change a stored One Touch number press Menu 2 3 1 Choose the One Touch number you want to change m To change a stored Speed Dial number press Menu 2 3 2 Choose the Speed Dial number you want to change then press OK Do one of the following m To change the stored number press 1 m To exit without making a change press Stop Exit E Press A or to select one of the following Fax Tel IFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B amp W PDF Email B amp W TIFF Press OK 4 Press or gt to position the cursor under the character you want to change and then press Clear to delete it Rep
43. the machine being activated each time the system receives telephone calls If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX 36 External and extension telephones Connecting an external or extension telephone You can connect a separate telephone directly to your machine as shown in the diagram below Connect the telephone line cord to the jack labeled EXT Before you connect an external telephone remove the protective cap 3 from the EXT jack on the machine 1 Extension telephone 2 External telephone 3 Protective Cap When you are using an external telephone the LCD shows Telephone Using external and extension telephones Using extension telephones If you answer a fax call at an extension telephone you can make your machine receive the fax by pressing the Fax Receive Code 51 If the machine answers a voice call and pseudo double rings for you to take over you can take the call at an extension telephone by pressing the Telephone Answer Code 51 See F T Ring Time Fax Tel mode only on page 30 Using an external telephone Connected to the EXT jack of the machine If you answer a fax call at the externa
44. the Toner setting to Continue the machine will continue to print data until the LCD shows Toner Ended For how to operate the machine in Continue mode see Toner Settings in Chapter 1 of the Advanced User s Guide Scan Unable XX The machine has a mechanical E For MFC 7360 and MFC 7460DN problem See Transferring your faxes or Fax Journal report on page 73 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and then reconnect it For MFC 7860DW Disconnect the machine from the power for several minutes then reconnect it E f the problem continues call Brother Customer Service Size Error DX The paper in the tray is nota Load A4 paper for automatic duplex printing suitable size for automatic duplex and then press Start See Print media printing on page 131 Size mismatch The paper in the tray is nota Load an appropriate size of paper in the correct size tray and re set the Paper Size Menu 1 2 2 See Paper Size on page 17 Toner Ended It is time to replace the toner Replace the toner cartridge with a new one cartridge See Replacing the toner cartridge on page 57 Toner Low The toner is low Buy a new toner cartridge before you geta Replace Toner message 72 Transferring your faxes or Fax Journal report If the LCD shows Minit Unable XX E Print Unable XX E Scan Unable XX MFC 7360 and MFC 7460DN If it is
45. the machine is online Windows 7 and Windows Server 2008 R2 Click the Start button and Devices and Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows Vista Click the Start button Control Panel Hardware and Sound and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows XP and Windows Server 2003 2008 Click the Start button and choose Printers and Faxes Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows 2000 Click the Start button and choose Settings and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked For MFC 7860DW Contact your administrator to check your Secure Function Lock settings 90 Troubleshooting Printing difficulties continued The machine prints unexpectedly or it prints garbage The machine prints the first couple of pages correctly then some pages have text missing The headers or footers appear when the document displays on the screen but they do not show up when it is printed The machine does not print on both sides of the paper even though the printer driver setting is Duplex The machine is not printing or has stopped printing Scanning difficulties m Press Job Cancel to cancel print jobs m Check the settings in your application to make sure it is set up to work
46. with it e Please call your telephone company for availability and rates What does your telephone company s Distinctive Ring do Your telephone company s Distinctive Ring service allows you to have more than one number on the same telephone line If you need more than one telephone number it is cheaper than paying for an extra line Each telephone number has its own Distinctive Ring pattern so you will know which telephone number is ringing This is one way you can have a separate telephone number for your machine Note Please call your telephone company for availability and rates What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive faxes You must pay for your telephone company s Distinctive Ring service before you program the machine to work with it Telephone services and external devices Do you have Voice Mail If you have Voice Mail on the telephone line that you will install your new machine on there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls However the Distinctive Ring feature allows you to use more than one number on your line so both Voice Mail and the machine can work together without any problems If
47. 1 E aN TE E Ki GH Clean the corona wire inside the drum unit by gently sliding the green tab from right to left and left to right several times AY Note Be sure to return the tab to the home position A 1 If you do not printed pages may have a vertical stripe Routine maintenance D Put the drum unit and toner cartridge assembly back into the machine Close the front cover Replacing the drum unit Order No DR 420 A new drum unit can print approximately 12 000 Letter or A4 size single sided pages EG Note e There are many factors that determine the actual drum life such as the temperature humidity type of paper type of toner used and so on Under ideal conditions the average drum life is estimated at approximately 12 000 pages The actual number of pages that your drum will print may be significantly less than this estimate Because we have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number of pages that will be printed by your drum For best performance use only genuine Brother toner The machine should be used only in a clean dust free environment with adequate ventilation 63 e Printing with a non Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage does not apply to problems caused by the use of a non Brother drum unit Drum Error The corona w
48. 2 PSK AES AOSS Yes WPS Yes See Computer requirements on page 137 BRAdmin Professional and Web BRAdmin are available as a download from http solutions brother com Appendix Brother numbers IMPORTANT For technical and operational help you must call the country where you bought the machine Calls must be made from within that country Register your product Please complete the Brother Warranty Registration or for your convenience and most efficient way to register your new product register on line at http www brother tw Service Warranty aspx Frequently asked questions FAQs The Brother Solutions Center is our one stop resource for all your machine needs You can download the latest drivers software and utilities read FAQs and troubleshooting tips to learn how to get the most from your Brother product http solutions brother com You can check here for Brother driver updates Customer Service Toll Free Number 0800600211 Service Hour 9am 6pm Monday to Friday Except Public Holidays Service center locations For service center in Taiwan contact your local Brother Office Address and telephone contact information for Taiwan office can be found at http www brother com by selecting Taiwan Internet Addresses Brother Global Web Site http www brother com For Frequently Asked Questions FAQs Product Support and Technical Questions and Driver Updates and Utilities http s
49. 6 to help you enter letters Press OK FA Note e If you selected an E Mail Registration Type in step and save the E mail address you can only use the E mail address when you are in Scan mode If you selected the IFAX Registration Type in step and save the E mail address you can only use the E mail address when you are in Fax mode Do one of the following m Enter the name using the dial pad up to 15 characters Press OK E Press OK to store the number without a name Do one of the following m f you want to save a fax scan resolution along with the number go to the appropriate step as shown in the following table m f you do not want to change the default resolution press OK then go to step Option selected in Go to step step Email Color PDF Email Color JPG Em il Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B amp W PDF Email B amp W TIFF EG Note e When you do a broadcast and you have saved a scan profile along with the number or E mail address the scan profile of the One Touch Speed Dial or Group number you choose first will be applied to the broadcast e You can also store the number by pressing Menu 2 3 2 e For details about the file format see the Software User s Guide 6 Press Aor V to select Std Fine S Fine or Photo Press OK and go to step B Ga Press Aor Y to select Std Fine or Photo Press OK and go to step
50. ADF automatic document Up to 35 pages Staggered 80 g m feeder 129 Document Size Document Size Single sided 130 ADF Width ADF Length Scanner Glass Width Scanner Glass Length 147 3 to 215 9 mm 147 3 to 355 6 mm Max 215 9 mm Max 297 mm Print media Paper Input Paper Tray m Paper Type m Paper Size m Paper Weight E Maximum Paper Tray Capacity Manual Feed Slot Manual m Paper Type m Paper Size m Paper Weight E Maximum Paper Tray Capacity Paper Output Face Down Output Tray Face Up Output Tray Duplex m Paper Size Printing Automatic Duplex MFC 7460DN amp Paper Weight MFC 7860DW Automatic Duplex m Paper Type Automatic Duplex 1 to avoid the possibility of smudging 2 60 to 105 g m for duplex print Specifications Plain Paper Thin Paper or Recycled Paper Letter A4 B5 ISO JIS A5 A5 Long Edge B6 ISO A6 Executive Legal Folio 16K 195 mm x 270 mm 16K 184 mm x 260 mm and 16K 197 mm x 273 mm 60 to 105 g m Up to 250 sheets of 80 g m Plain Paper Envelope Labels 1 Thin Paper Thick Paper Recycled Paper Bond Paper or Plain Paper Width 76 2 to 216 mm Length 116 to 406 4 mm 60 to 163 g m One sheet at a time 80 g m Plain Paper Up to 100 sheets face down print delivery to the output paper tray One sheet face up print delivery to the Face up output tray A4 60 to 105 g m Plain
51. B 10 100 Base Tx Ethernet Wireless 802 11 b g Internet Explorer 6 0 or greater For WIA 1200 x 1200 resolution Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi Third party USB ports are not supported PC Fax supports black and white only For the latest driver updates visit http solutions brother com All trademarks brand and product names are property of their respective companies AA Go N gt 138 Specifications Consumable items Toner Cartridge Starter Toner Cartridge Approx 700 pages A4 1 Standard Toner Cartridge TN 420 Approx 1 200 pages A4 1 High Yield Toner Cartridge TN 450 Approx 2 600 pages A4 Drum Unit DR 420 Approx 12 000 pages A4 1 Approx cartridge yield is declared in accordance with ISO IEC 19752 2 Drum yield is approximate and may vary by type of use 139 Network LAN EG Note For details about the full Network specifications see the Network User s Guide LAN Security Protocols Wireless Network Security MFC 7860DW Wireless Network Setup Support Utility MFC 7860DW 1 2 140 You can connect your machine to a network for Network Printing Network Scanning PC Fax Send PC Fax Receive Windows only and Remote Setup 1 Also included is Brother BRAdmin Light Network Management software Wired APOP POP before SMTP SMTP AUTH Wireless APOP POP before SMTP SMTP AUTH WEP 64 128 bit WPA PSK TKIP AES WPA
52. E Set Toner Save mode to Off in the Advanced tab in the printer driver See Advanced tab in the Software User s Guide 92 Troubleshooting Network difficulties Network models only Difficulties Suggestions Cannot print over a wired network If you are having network problems see the Network User s Guide for more information Make sure your machine is powered on and is on line and in Ready mode Print the Network Configuration list to see your current network settings See Reports in Chapter 6 of the Advanced User s Guide Reconnect the LAN cable to the hub to verify that the cable and network connections are good If possible try connecting the machine to a different port on your hub using a different cable You can check the current wired network status from the Network control panel menu The network scanning feature Windows does not work It is necessary to set the third party Security Firewall Software to allow Network scanning To add port 54925 for Network scanning enter the information below E In Name Enter any description for example Brother NetScan m In Port number Enter 54925 E In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more details you can read FAQs and troubleshooting suggestions at http solutions brother com Macintosh m The network scanning feature may not
53. Home Mode Print Scan and PC Fax with simple easy to use Advance Mode includes the added ability to operations configure detailed settings and store them Offering easy operation of pre configured button settings QD Make sure the machine you want to use is selected from the Model pull down list 50 How to scan to a computer Set the file type for saving to a folder By default the scanned data is saved as JPEG jpg Click Configuration and then select Button settings Scan and File Control Center A od Sai ge 0 Configuration Button settings Image PC Copy d OCH Choose from the Scan options Image OCR E mail or File By right clicking on a button ate CUS 4 Settings advanced scan settings and set new defaults Device Settings gt Fe Mode Select Preferences File ControlCenter4 ile Type File size PDF pdf x a File Name gt Date Number S CCF 08022011 _xxxx pdf C Show Save As Window Folder C Documents and Settings User My Documents My Pictures Cc a Show Folder PreScan Resolution 300 x 300 dpi vi Scan Type d Er Y 24bit Colour Brightness v Contrast SES RR Ad 210 x 297 mm 8 3 x 11 7 in v JF fp o Choose PDF pdf from the File Type pull down list You can enter the file name you want to use for the document You can save the file to the default fo
54. MB Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 32 bit 32 bit 2GB 2GB 64 bit 64 bit 512 MB 500 MB 1 2 GB 1GB 11GB 650 MB Supported Supported PC Interface 3 USB 10 100 Base Tx Ethernet Wireless 802 11 b g 137 Minimum System Requirements and Supported PC Software Functions Computer Platform amp Operating System Version Operating System 1 Server 2003 print only via network Windows Server 2003 x64 Edition print only via network Windows Server 2008 print only via network Windows Server 2008 R2 print only via network Macintosh Mac OS X Operating System Mac OS X 10 6 x Processor Minimum Speed PC Software Functions Recommended Hard Disk Space RAM to install For For rivers Applications 256 MB 512 MB 50MB N A Printing 512 MB 80 MB 400 MB Printing Intel Pentium or equivalent Il 64 bit Intel 64 or AMD64 supported CPU Intel 512 MB 2 GB Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 64 bit Intel 64 or AMD64 supported CPU PowerPC G4 G5 Intel Core Processor Intel Core Processor PC Fax Send 7 Scanning Supported Supported PC Interface 3 10 100 Base Tx Ethernet Wireless 802 11 b g US
55. OK If the LCD prompts you to enter a PIN number enter the 4 digit PIN number for the destination computer using the dial pad on the control panel Press OK Press Start The machine starts the scanning process EG Note Choose the scan mode you want Scan to FTP E mail Scan to PC Image Scan to PC OCR Scan to PC File Scan to PC For MFC 7460DN and MFC 7860DW 55 Routine maintenance Replacing the consumable items The machine will indicate when it is time to replace the consumable items See Replacing the toner cartridge on page 57 and Replacing the drum unit on page 63 See Replacing the toner cartridge on page 57 See Replacing the drum unit on page 63 Order No TN 420 TN 450 Order No DR 420 EG Note Discard used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life of the toner cartridges is based on ISO IEC 19752 Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media used 56 Replacing the toner cartridge Order Number For the order numbe
56. Open the back cover face up output tray for the machine to eject printed pages onto the face up output tray Curled or wavy m Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper See Other Print Options for Windows or Print Settings For Macintosh in the Software User s Guide m Make sure that the paper is loaded properly See Loading paper on page 9 ABCDEFGH m Check the paper type and quality See Acceptable paper and abcdefghijk other print media on page 17 A B C D m Turn over the stack of paper in the tray or try rotating the paper abcde 180 in the input tray 01234 Wrinkles or creases 101 Examples of poor print quality Recommendation m Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope Z wd 2 SS O LL LU Envelope creases When you have finished printing open the back cover and reset the two green levers back to their original position 102 Troubleshooting Examples of poor print quality Recommendation E Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position Poor fixing E Choose Improve Toner Fixing mode in the printer driver See Other Print Options for Windows or Print Settings For Macintosh in the Software User s Guide If this selection does not provide enough improvement
57. Paper or Recycled Paper For labels we recommend removing printed pages from the output paper tray immediately after they exit the machine 131 Fax Compatibility Modem Speed 2 sided Duplex Print Receiving MFC 7460DN and MFC 7860DW Scanning Width Printing Width Gray Scale Resolution One Touch Dial Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception 1 MFC 7360 and MFC 7460DN Group 3 MFC 7860DW Super Group 3 Automatic Fallback MFC 7360 and MFC 7460DN 14 400 bps MFC 7860DW 33 600 bps Yes Max 208 mm Max 208 mm 8 bit 256 levels Horizontal 8 dot mm Vertical m Standard 3 85 line mm E Fine 7 7 line mm m Photo 7 7 line mm m Superfine 15 4 line mm 8 4 x 2 200 stations Up to 8 258 stations Yes 1 time after 5 minutes MFC 7360 and MFC 7460DN Up to 400 1 pages 3 MFC 7860DW Up to 500 pages 3 MFC 7360 and MFC 7460DN Up to 400 pages 3 MFC 7860DW Up to 500 pages gt Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice 2 Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution JBIG code Specifications and printed materials are subject to change without prior notice 3 Black amp White only 132 Specifications Copy Color
58. Routine maintenance 4 Push down the green lock lever and take the toner cartridge out of the drum unit um E Eee H ee ee E i Fa hea ee Jr Tar N Take out the drum unit and toner cartridge assembly WARNING DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the outside or inside of the machine Doing this may cause a fire or electrical shock See To use the product safely in the Safety and Legal booklet for how to clean the machine Be careful not to inhale toner 65 IMPORTANT L Note e To prevent damage to the machine from Be sure to seal up the used drum unit static electricity DO NOT touch the tightly in a bag so that toner powder does electrodes shown in the illustration not spill out of the unit e Discard used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Bees an E m CHA E EE Unpack the new drum unit fr WI IMPORTANT K e To avoid print quality problems DO NOT Handle the toner cartridge carefully If touch the shaded parts shown in the toner scatters on your hands or clothes illustrations immediately wipe or wash it off with cold water We recommend that you plac
59. Touch and 2 Alphabetic Speed Dial memory in numerical or alphabetical order See Advanced User s Guide 1 2 See Quick Setup Guide EG The factory settings are shown in Bold with an asterisk 116 Menu and features fe e ees eme es d Print 4 Fax Journal Lists information Reports about your last 200 incoming and EG 7200 outgoing faxes TX ame means Transmit RX MFC 7460DN EP means Receive 5 Print Reports MFC 7860DW Continued 5 User Lists your settings Settings 6 Network Lists your Network Config settings MFC 7460DN and MFC 7860DW 7 WLAN Report Prints the result of MFC 7860DW Kl rd connectivity diagnosis 1 See Advanced User s Guide 2 See Quick Setup Guide The factory settings are shown in Bold with an asterisk Log ag towels az Optons Descriptors 5 Network 1 TCP IP 1 Boot Auto Chooses the Boot MFC 7460DN Method SE method that best suits your needs RARP BOOTP DHCP 2 IP Address 000 255 000 255 Enter the IP address 000 255 000 255 3 Subnet 000 255 000 255 Enter the Subnet Mask 000 255 000 255 mask 4 Gateway 000 255 000 255 Enter the Gateway 000 255 000 255 address 5 Node Name BRNXXXXXXXXXXXX the Node 6 WINS Auto Chooses the WINS Config configuration mode Static See Network User s Guide WMM Network User s Guide FEH The factory settings are shown in Bold with an asterisk 117
60. You can connect an external Telephone Answering Device TAD to the same line as your machine When the TAD answers a call your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voice message and the display will show Telephone The external TAD must answer within four rings we recommend you set it to two rings This is because your machine cannot hear the CNG tones until the external TAD has picked up the call The sending machine will send CNG tones for only eight to ten seconds longer We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it Unless you are using Distinctive Ring the TAD must be connected to the EXT jack of the machine Before you connect an external TAD telephone answering device remove the protective cap 2 from the EXT jack on the machine 1 TAD 2 Protective Cap Telephone services and external devices Note If you have problems receiving faxes reduce the ring delay setting on your external TAD Connections The external TAD must be plugged into the back of the machine into the jack labeled EXT Your machine cannot work properly if you plug the TAD into a wall jack unless you are using Distinctive Ring ep Plug the telephone line cord from the telephone wall jack int
61. achine Restore the wireless network settings to factory default Enable or disable the wireless LAN manually 122 2 The factory settings are shown in Bold with an asterisk Menu and features Log ag revis Level Options Desenptoms 6 Network 3 Scan To Color 100 dpi Chooses the file MFC 7860DW TP color 960 api te el Continued Color 300 dpi FTP Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B amp W 200 dpi B amp W 200x100 dpi 0 Network 1 Reset Restores all network e eset SE settings to factory default See Network User s Guide EG The factory settings are shown in Bold with an asterisk teea oz revs options peter Page P Machine L Serial No You can check the Info serial number of your MFC 7360 machine 6 Machine Info MFC 7460DN 7 Machine 2 Page Counter Total You can check the Info number of total BAS ELSE ages the machine MFC 7860DW PAIS ka Copy has printed during its life 3 Drum Life You can check the percentage of a Drum life that remains available 1 See Advanced User s Guide GY The factory settings are shown in Bold with an asterisk 123 evt revez levis Options Descriptions Page 0 Initial 1 Receive Mode Fax Only Peter Fax Tel External TAD Manual 2 Date amp Time 1 Date amp Time 2 Auto On Dayligh aylight Of 3 Time Zone UTC XX XX MFC 7460DN and MFC 7860DW 4 Dial Tone Detection No Detectio
62. achine will automatically redial one time after five minutes 40 Storing numbers You can set up your machine to do the following types of easy dialing One Touch Speed Dial and Groups for Broadcasting faxes You can also specify the default resolution for each One Touch and Speed Dial number When you dial a quick dial number the LCD shows the name if you stored it or the number A scan profile can also be stored along with the fax number If you lose electrical power the quick dial numbers stored in the memory will not be lost A scan profile is the resolution and other scan settings that you choose when you store a number For example you will be asked to select Standard Fine or Photo if you have selected the I FAX option Or you will be asked to select B amp W TIFF B amp W PDF Gray JPG Gray PDF Gray XPS Color JPG Color PDF or Color XPS if you selected the E Mail option I FAX and E mail options are available as a download for MFC 7460DN and MFC 7860DW only Dialing and storing numbers One Touch and Speed Dial Options The following chart shows the options for storing One Touch or Speed Dial numbers after you download the IFAX and E mail options for MFC 7460DN and MFC 7860DW Step 1 Step 3 Step 4 Step 5 Step 6 Enter Enter Number Enter Name Select Select File One Touch Registration Type or E mail Resolution Type or Address Speed Dial Location One Touch Fax Tel Fax Number Name or or Pr
63. address of the primary or secondary WINS server Specifies the IP address of the primary or secondary DNS server Automatically allocates the IP address from the link local address range Enable or Disable the IPv6 protocol If you want to use the IPv6 protocol visit http solutions brother com for more information Chooses the Ethernet link mode You can see the current wired status Shows the MAC address of the machine Restore the wired network setting to factory default 2 The factory settings are shown in Bold with an asterisk Menu and features Log ag revis evera Options rage 6 Network 1 Wired LAN 6 Wired On Enable or Disable the Wired LAN manually Continued RSR Off ee ST 1 TCP IP 1 Boot Auto Chooses the BOOT Method method that best Stat c suits your needs RARP BOOTP DHCP 2 IP Address 000 255 000 255 Enter the IP address 000 255 000 255 3 Subnet 000 255 000 255 Enter the Subnet Mask 000 255 000 255 mask 4 Gateway 000 255 000 255 Enter the Gateway 000 255 000 255 address 5 Node Name BRWXXXXXXXXXXXX Enter the Node name 6 WINS Auto Chooses the WINS Config configuration mode Stat c 7 WINS Primary Specifies the IP Server address of the Berg de primary or secondary 000 255 000 255 WINS server Secondary 000 255 000 255 000 255 000 255 8 DNS Server Primary Specifies the IP 000 255 000
64. age 38 D Make sure you are in Fax mode i GE Press Menu 2 1 2 Gen Press A or to choose how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds Press OK Press Stop Exit Receiving a fax Easy Receive If Easy Receive is On The machine can receive a fax automatically even if you answer the call When you see Receiving onthe LCD or hear a click on the phone line through the handset you are using just replace the handset Your machine will do the rest If Easy Receive is Off If you are at the machine and answer a fax call first by lifting the external handset then press Start and then press 2 to receive If you answered at an extension telephone press 51 Note e If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code 51 e If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to Off Make sure you are in Fax mode i Press Menu 2 1 3 Press Aor to choose On or Off Press OK Press Stop Exit 31 devices Telephone line services Voice Mail If you have Voice Mail on the same telephone line as your Brother machine Voice Mail and the Brother machine will conflict with each other when receiving incoming calls For example if your Voice Mail is set to answer af
65. ance messages on page 68 How do I print on envelopes You can load envelopes from the manual feed slot Your application must be set up to print the envelope size you are using This is usually done in the Page Setup or Document Setup menu of your application What paper can use You can use thin paper plain paper bond paper recycled paper envelopes and labels that are made for laser machines For details see Acceptable paper and other print media on page 17 You can load envelopes from the manual feed slot There is a paper jam Clear the jammed paper See Paper Jams on page 76 Print quality difficulties Printed pages are curled m Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem Try turning over the stack of paper in the paper tray m Make sure that you choose the Paper Type that suits the print media type you are using See Acceptable paper and other print media on page 17 Printed pages are smeared The Paper Type setting may be incorrect for the type of print media you are using or the print media may be too thick or have a rough surface See Acceptable paper and other print media on page 17 and Basic tab in the Software User s Guide Printouts are too light m If this problem occurs when making copies or printing received faxes turn Toner Save mode to Off in the machine menu settings See Toner Save in Chapter 1 of the Advanced User s Guide
66. ar the cooling fan running while the LCD shows Cooling Down andWait for a while If the fan is not spinning do one of the following For MFC 7360 and MFC 7460DN See Transferring your faxes or Fax Journal report on page 73 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and then reconnect it For MFC 7860DW Disconnect the machine from the AC power outlet for several minutes then reconnect it Wait for a while If the fan is spinning remove any obstacles that surround the exhaust outlet and then leave the machine turned on but do not use it for several minutes 68 Error Message Troubleshooting Cause The front cover is not completely Close the front cover of the machine closed The ADF cover is not completely Close the ADF cover of the machine closed es DR Mode in Use ee Drum Stop Duplex Disabled Fuser Error The ADF is open while loading a Close the ADF cover of the machine then document press Stop Exit The fuser cover is not completely M Close the fuser cover of the machine closed or paper was jammed in the back of the machine when you turned on the power m Make sure paper is not jammed inside the back of the machine and then close the fuser cover and press Start The other person or other Try to send or receive again person s fax machine stopped the call The document was n
67. artridge is left unpacked for a long time the toner life will be shortened Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges Use or attempted use of potentially incompatible toner and or cartridges in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party toner and or cartridges To protect your investment and obtain premium performance from the Brother machine we strongly recommend the use of Genuine Brother Supplies Pull off the protective cover IMPORTANT Put the toner cartridge in the drum unit immediately after you have removed the protective cover To prevent any degradation to the print quality DO NOT touch the shaded parts shown in the illustrations Routine maintenance aa Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place If you put it in properly the green left to right and right to left several times lock lever will lift automatically Be sure to return the tab to the home position A 1 If you do not printed pages may have a vertical stripe Put the dru
68. ase contact your service provider for connection instructions Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Receive Mode settings on page 30 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes you should select Fax Only mode If your Brother machine shares a line with an external answering machine you should select the External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares the line with a Voice Mail subscriber service please see Voice Mail on page 32 If your Brother machine is on a line with the Distinctive Ring subscriber service please see Distinctive Ring on page 32 If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer any incoming faxes you should select the Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or
69. ber rings with a different ring pattern and is used for receiving faxes See Distinctive Ring on page 32 OR Set your Brother machine s Receive Mode to Manual Manual Mode requires that you answer every incoming call if you want to be able to receive a fax If the incoming call is a telephone call then complete the call as you normally would If you hear fax sending tones you must transfer the call to the Brother machine See Using external and extension telephones on page 37 Unanswered fax and voice calls will go to your Voice Mail To set the machine in MANUAL Mode see Choose the correct Receive Mode on page 27 Distinctive Ring Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Smart Ring Ring Master or Ident a Ring This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second number rings with a different ring pattern and is used for receiving faxes Note e You must pay for your telephone company s Distinctive Ring service before you program the machine to work
70. cations See Acceptable paper and other print media on page 17 Choose Thick Paper mode in the printer driver choose Thick in the machine s Paper Type menu setting or use thinner paper than you are currently using See Paper Type on page 17 and Basic tab in the Software User s Guide Check the machine s environment Conditions such as high humidity can cause hollow print See Safety and Legal booklet The drum unit may be damaged Put in a new drum unit See Hollow print Replacing the drum unit on page 63 97 m Clean the corona wire inside the drum unit by sliding the green tab Be sure to return the green tab to the home position A See Cleaning the corona wire on page 62 All black VC Mjelde abcdefghijk abcde 0 42314 White lines across the page Lines across the page ADGUVUEFr Ur abcdefghijk White lines bands or ribbing across the page 98 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 The fuser unit may be contaminated Call Brother Customer Service Make sure that you use paper that meets our specifications A rough surfaced paper or thick print media can cause problems Make sure that you choose the appropriate media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 17 and Basic tab in the Software User s Guide The problem may disappear b
71. check your Secure Function Lock Settings The machine hears a voice as a CNG tone Sending a fax call to the machine Custom features on a single line If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Easy Receive to Off See Easy Receive on page 31 If you answered on an external or extension telephone press your Fax Receive Code default setting is x51 When your machine answers hang up If you have Call Waiting Call Waiting Caller ID Caller ID RingMaster Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For Example If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt or disrupt the faxes Brother s ECM feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business a separate line with no custom features is recommended 89
72. chine receive the fax by pressing Start Telephone Answer Code If you receive a voice call and the machine is in F T mode it will start to sound the F T double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T ring off by pressing 51 make sure you press this between the rings If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Hook 38 Changing the Remote Codes The preset Fax Receive Code is 51 The preset Telephone Answer Code is 51 If you are always disconnected when accessing your External TAD try changing the three digit remote codes for example and 999 Make sure you are in Fax mode ve Press Menu 2 1 4 Press A or Y to choose On or Off Press OK If you chose On in step enter the new Fax Receive Code Press OK Enter the new Telephone Answer Code Press OK oo 090 009 Press Stop Exit How to dial You can dial in any of the following ways Manual dialing Use the dial pad to enter all the digits of the telephone or fax number 2 ABC 3 DEF cu B x mo D PQRS 8 TUV 9 WXYZ 0 One touch dialing Press the One Touch key that stores the number you want to call See Storing One Touch Dial numbers on page 42 AU To dial One Touch numbers 5 to 8 hold down Shift as you press the One Touch key
73. cifications 18 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper However some paper variables may have an effect on print quality or handling reliability Always test samples of paper before purchasing to ensure desirable performance Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat Some important guidelines when selecting paper are E DO NOT use inkjet paper because it may Cause a paper jam or damage your machine m Preprinted paper must use ink that can withstand the temperature of the machine s fusing process 392 degrees Fahrenheit 200 degrees centigrade E f you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Loading paper Types of paper to avoid IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 Acurl of 2 mm or greater may cause jams to occur that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or thermography that is multipart or carbonless that is designed for
74. conflict with each other when receiving incoming calls See Voice Mail on page 32 for instructions on setting up your machine using this service Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your receive mode See Connecting an external TAD telephone answering device on page 35 Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Choose Fax Only as your receive mode See Fax Only on page 29 Will you be using your Brother machine on the same line as your telephone Do you want to receive voice calls and faxes automatically The Fax Tel receive mode is used when sharing the Brother machine and your telephone on the same line Choose Fax Tel as your receive mode See Fax Tel on page 29 Important Note You can not receive voice messages on either Voice Mail or an answering machine when choosing the Fax Tel mode Do you expect to receive very few faxes Choose Manual as your receive mode You control the telephone line and must answer every call yourself See Manual on page 29 27 Chapter 5 To set the receive mode follow the instructions below ov Press Menu 0 1 Press A or Y to choose the receiv
75. e both hands to carefully pull the jammed paper up and out of the output tray opening QO Close the scanner cover 82 Troubleshooting G If you could not pull the jammed paper 10 Put the drum unit and toner cartridge out of the inside of the machine as assembly back in the machine shown in the step take the paper tray completely out of the machine 11 Close the front cover of the machine If the machine does not start printing 8 Pull the jammed paper out of the paper automatically press Start tray opening Note If you turn off the machine while the LCD shows Jam Inside the machine will print incomplete data from your computer Put the paper tray back in the machine 83 Paper is jammed in the Duplex Tray MFC 7460DN and MFC 7860DW If the LCD shows Jam Duplex follow these steps ap Leave the machine turned on for 10 minutes to cool down WARNING N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine Jh CN 2 HRS J SS Je VJ ME SE TRA TUNE os UY GN FT TN 84 eo Pull the duplex tray completely out of the machine E Pull the jammed paper out of the machine or the duplex tray Troubleshooting D Make sure that the jamm
76. e mode Press OK GH Press Stop Exit The LCD will display the current receive mode 28 Using receive modes Some receive modes answer automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 30 Fax Only Fax Only mode will automatically answer every call as a fax Fax Tel Fax Tel mode helps you automatically manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways m Faxes will be automatically received m Voice calls will start the F T ring to tell you to pick up the line The F T ring is a fast double ring made by your machine Also see Ring Delay on page 30 and F T Ring Time Fax Tel mode only on page 30 Manual Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Start and then press 2 to receive a fax You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine Also see Easy Receive on page 31 Receiving a fax External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be handled in the following ways m Faxes will be automatically received
77. e the drum unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations Wait to unpack the new drum unit until immediately before you put it in the machine Exposure to direct sunlight or room light may damage the drum unit 66 Routine maintenance 6 Put the toner cartridge firmly into the amp Clean the corona wire of the drum unit new drum unit until you hear it lock into by gently sliding the green tab from left place If you put the cartridge in to right and right to left several times properly the green lock lever will lift automatically Be sure to return the green tab to the home position A 1 If you do not printed pages may have a vertical stripe 8 Put the new drum unit and toner cartridge assembly in the machine Resetting the drum counter When you replace the drum unit with a new one you need to reset the drum counter by EG Note completing the following steps Make sure that you put in the toner D Press Clear cartridge properly or it may separate from J the drum unit To confirm you are installing a new drum unit press 1 Kl When the LCD shows Accepted close the front cover 67 Troubleshooting Error and maintenance messages As with any sophisticated office product errors
78. e toner cartridge 01 234 on page 57 Put in a new drum unit See Replacing the drum unit on page 63 Gray background Make sure that you use paper that meets our specifications Rough surfaced paper or thick print media may cause this problem See Acceptable paper and other print media on page 17 Make sure that you choose the proper media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 17 and Basic tab in the Software User s Guide Choose Reduce Ghosting mode in the printer driver See Ghost Reduction Setting in the Software User s Guide Put in a new toner cartridge See Replacing the toner cartridge on page 57 Put in anew drum unit See Replacing the drum unit on page 63 The fuser unit may be contaminated Call Brother Customer Service Make sure that you use paper that meets our specifications SE DN Rough surfaced paper may cause the problem See Acceptable ABCOEFGH paper and other print media on page 17 abcdefghijk Clean the corona wire and the drum unit See Cleaning the A BC D corona wire on page 62 and Cleaning the drum unit in Appendix pe A of the Advanced User s Guide abede 0 153 4 The drum unit may be damaged Put in a new drum unit See e Replacing the drum unit on page 63 The fuser unit may be contaminated Call Brother Customer Toner specks Service Make sure that you use paper that meets our specifi
79. eat for each character you want to delete Enter a new number or character Press OK 5 Follow the directions beginning in step in Storing One Touch dial numbers and Storing Speed Dial numbers See Storing One Touch Dial numbers on page 42 and Storing Speed Dial numbers on page 44 Press Stop Exit Dialing and storing numbers Deleting One Touch and Speed Dial numbers If you try to delete an existing One Touch or Speed Dial number the LCD will show the name or number already stored there If the existing One Touch or Speed Dial number you are trying to change has a schedule job or has been set to a fax forwarding number the LCD will ask you if you want to change the name or number Do one of the following E To delete a stored One Touch number press Menu 2 3 1 Press the One Touch key number you want to delete m To delete a stored Speed Dial number press Menu 2 3 2 Enter the Speed Dial number you want to delete then press OK D To delete the stored data press 2 Gen Do one of the following m To delete the stored data press 1 m To exit without deleting the stored data press 2 Press Stop Exit 47 Making copies How to copy Stop copying The following steps show the basic copy To stop copying press Stop Exit operation For details about each option see the Advanced User s Guide on the CD ROM Copy settings When you want to make a copy press Press t
80. ed paper does not remain under the machine from static electricity Put the duplex tray back in the machine 85 If you are having difficulty with your machine IMPORTANT For technical help you must call the country where you bought the machine Calls must be made from within that country If you think there is a problem check the chart below and follow the troubleshooting tips You can solve most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Printing or printing received faxes Suggestions E Condensed print Usually this is caused by a poor telephone connection If your copy looks good you probably had a bad connection with static or interference on the telephone E Horizontal streaks line Ask the other party to send the fax again E Top and bottom sentences are cut off m Missing lines Poor print quality See Improving the print quality on page 96 Vertical black lines when receiving The corona wire for printing may be dirty Clean the corona wire on the drum unit See Cleaning the corona wire on page 62 The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call Brother Customer Service Received faxes appear as split or If the received faxes are d
81. eeeccueecaeeceeecueecaeesaeecsuesaueeseeesas 38 Dialing and storing numbers 39 FON TO e EEE 39 MEET EET Eeg EE E E E 39 JE TEN 39 Speed Gao EE NN en ae eee eee ee eee 39 Ee 40 FS E 40 STN srr E E E E N EET 40 One Touch and Speed Dial Options rrrarrrnrrrnnrrrnnrvnnrnvnnrvnnrrnnennnnrnnnennnenner 41 SME 42 Storing One Touch Dial numbers rarrrnnrrnnrrnnnennnrvnnnnnnrnnnnnnanennnennernnnnennnnnnne 42 Storing Speed Dial numbers 44 Changing One Touch and Speed Dial number 46 Deleting One Touch and Speed Dial number 47 Making copies 48 FION O CODY PE EE EE NE 48 SIO ele 9 e ME 48 Ge EE le Te EEE 48 How to print from a computer 49 Printing eleefly IN SE 49 10 How to scan to a computer 50 scanning a document as PDF file using ControlCenter4 Windows E 50 Changing the SCAN key settings ccccccceccceceeeeeeeeeeeeeeseeesaeeeaeeeaeeseeeseeeeanes 53 Before SNU 53 SIE e EE 53 Scanning using the SCAN key a nnannennnnnsnnsnnnnnnnnsnrrnnnnnnnrrnnrnnrnnrnrrnerrnrrsnrnnns 55 A Routine maintenance 56 Replacing the consumable tems 56 Replacing the toner cartridge ccccecccseccseeceeeeeeeeeueceeeeeeeeseeseueeaeesaeeenees 57 Cleaning the corona wire 62 Replacing the drum unt 63 B Troubleshooting 68 Error and maintenance messages 68 Transferring your faxes or Fax Journal report 73 DOCUMENTE S EE 14 Document is jammed in the top of the ADF unt 14 Document is jammed under the docum
82. ent Cover 74 Removing small documents jammed in the Alt 15 Document is jammed at the output tray eee cecc cece ees eeeeeeeeeseeeneeeaeeees 15 Klee oats reteset E merkede 76 Paper is jammed in the standard paper Iray 76 Paper is jammed at the back of the machine rarrnnnrnnnrnnnrnnnrnnnnnnnnnnnnennnenner TT Paper is jammed inside the machine 79 Paper is jammed in the Duplex Tray MFC 7460DN and MFC 7860DW 84 If you are having difficulty with your machine rrannrnnnnnnrrnnnnvannnnnnnnnnnnannrnnnnnnennn 86 Setting Dial Tone detection rrrarrrarrranrrrnnrrvarenannrnnrvnnnnnnnnnnnennnenarennnennnennnsnn 95 Telephone line interference rarrnnrrnanrnnnrvnnrrnnrnnnnnnannnnnnnnnnnnnnnnnnnnannnnnnnnnennn 95 Improving the print oul 96 Machine Information anrnnannnnnnrnnrnnnnnnnnvnnnnvanenanennnnnnnnrnnnenanennarnnarnnnsnnnnennesnnnene 106 Checking the Serial Number 106 Se GUM HONS EE 106 How to reset the machine n nnnnn0nnannannnnnnnnnnnrnnnnnrrnrenrrnrrrrnnernrerrrereerenne 107 C Menu and features 108 On screen Drodrarmmng 108 Vu 1900 e 108 How to access the menu mode 108 ME EE 109 ENTEN 126 D Specifications 128 E E 128 Reie tu de EEE EEE EEE 130 SL age IC EEE NE NN 131 EEE EELER 132 OE Ee 133 SeA Zeie 134 SE EEE E E E E E 135 ee GREENE EE 136 Computer requirements rrnanernnrnnnrrnarnnanrranrnanrnnnrnnannnannnnnrnnnrnnnnnnnnnnnnennnnnnnee 137 Consumable e
83. ep on screen instructions to help you program your machine Simply follow the steps as they guide you through the menu selections and programming options Menu table You can program your machine by using the Menu table on page 109 These pages list the menu selections and options Press Menu followed by the menu numbers to program your machine For example to set Beeper volume to Low Press Menu 4 3 2 Press A or Y to choose Low Press OK How to access the menu mode G Press Menu 2 Choose an option m Press 1 for General Setup menu E Press 2 for Fax menu m Press 3 for Copy menu MFC 7860DW m Press 4 for Printer menu m Press 5 for Print Reports menu E Press 6 for Network menu E Press 7 for Machine Info menu 108 Menu and features MFC 7460DN m Press 4 for Print Reports menu m Press 5 for Network menu m Press 6 for Machine Info menu MFC 7360 m Press 4 for Print Reports menu E Press 5 for Machine Info menu E Press 9 for Service menu 1 m Press 0 for Initial Setup menu 1 This will appear only when the LCD shows an error message You can also scroll through each menu level by pressing A or Y for the direction you want E Press OK when the option you want appears on the LCD The LCD will then show the next menu level D Press Aor Y to scroll to your next menu selection 5 Press OK When you have finished setting an option the LCD will show Acc
84. epted 6 Press Stop Exit to exit Menu mode Menu table The factory settings are shown in Bold with an asterisk Choose amp OK Choose amp OK Menu and features to accept to exit 9 er 9 er e 1E RE 3 Stop Exit m e a e e a CC 1 Mode Timer 1 Paper Type 2 Paper Size See Advanced User s Guide See Software User s Guide 2 The factory settings are shown in Bold with an asterisk Sets the time to return to Fax mode and the time the machine will change from individual user to Public user mode when using Secure Function Lock Sets the type of paper in the paper tray Sets the size of the paper in the paper tray 109 Lag an ag Level4 Options Descriptions Page L General Setup 3 Volume 1 Ring Continued 3 Speaker gane 2 BR ODMOO RIIT B OOL 5 LCD Contrast 6 Security 1 TX Lock MFC 7360 and MFC 7460DN 1 See Advanced User s Guide 4 Ecology 1 Toner Save 2 Sleep Range varies Time depending on models 003Min 2 See Software User s Guide EG The factory settings are shown in Bold with an asterisk 110 Adjusts the ring volume Adjusts the volume level of the beeper Adjusts the speaker volume Increases the page yield of the toner cartridge Conserves power Adjusts the contrast of the LCD Prohibits most operations except receiving faxes Menu and features a os oa oe ee
85. er rrarrrnnrrnarrranrrnnrrnrrnnernnnrnnnnnnnennernnnennasnnn 19 3 Loading documents 22 How to load documents 22 Using the automatic document feeder AIDE 22 Using the scanner dass 23 4 Sending a fax 25 How to send a fax rrrannnnnnrnnnnnanvnnnrnnnnnnnnennnrnnnnnnnnnnanenanennannnanennnrnnnrnnasnnnnennnsnnnsene 25 Faxing Letter size documents from the scanner glass n nn0nnannannaannannaan 26 Canceling fax in progress EE 26 Transmission verification report 26 Receiving a fax 27 SEET 2 Choose the correct Receive Mode n nnonnnennnnnennennunnnnnnnennernrrnronrrnnennennene 27 Using receive modes ENEE 29 FN 29 SE E 29 O 0 EE RE 29 PAN PD 29 Receive Mode settings ENEE 30 RO DEE EEE EE ENN 30 F T Ring Time Fax Tel mode onhy 30 ENN 31 Telephone services and external devices 32 Telephone line services 32 VIN 32 Be RIN EE NE 32 Connecting an external TAD telephone answering device 35 COMIC CUM CN 35 Recording an outgoing message OGM 36 Multi line Connections DA 36 External and extension telephones ccccccccceccceeeceeceeeeeeeseeeseeeeaeeseeeeseeseeees 36 Connecting an external or extension telephone rrrnrrrarnnnnrvnnrnnnnnvanevnnennrr 36 Using external and extension telephones rarrrarrnnnennnrnnnrnnnnnnannnnnnnnnrvnnennn 37 Using a non Brother cordless external handset ccc eecseeseeseeeeeeeeees 37 Using Remote Codes ccccccccsscceseecececseec
86. er PM9SElnstaller BR multilang dmg Network scanning does not work See Network difficulties Network models only on page 93 Cannot scan For MFC 7860DW Contact your administrator to check your Secure Function Lock Settings 91 Software difficulties Cannot install software or print Windows only Run the Repair MFL Pro Suite program on the installation CD ROM This program will repair and reinstall the software Cannot perform 2 in 1 or 4 in 1 Check that the paper size setting in the application and in the printer driver are the printing same The machine does not print from Try to reduce the print resolution See Basic tab in the Software User s Guide Adobe Illustrator Paper handling difficulties The machine does not feed paper If there is no paper load a new stack of paper into the paper tray The LCD shows No Paperora If there is paper in the paper tray make sure it is straight If the paper is curled Paper Jam message you should straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray m Reduce the amount of paper in the paper tray and then try again m Make sure that manual feed mode is not chosen in the printer driver Clean the paper pick up roller See Cleaning the paper pick up rollers in Appendix A of the Advanced User s Guide If the LCD shows the Paper Jam message and you still have a problem see Error and mainten
87. er cartridges are installed properly m Take out the drum unit and toner cartridge assembly Hold the assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge Check if the Toner Settings of Replace Toner is Continue Continue mode by pressing Menu 1 8 See Toner settings in Chapter 1 of the Advanced User s Guide Check the machine s environment Conditions such as humidity high temperatures and so on may cause this print fault See Safety and Legal booklet If the whole page is too light Toner Save mode may be on Turn off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver See Toner save in Chapter 1 of the Advanced User s Guide or Advanced tab in the Software User s Guide Clean the corona wire of the drum unit See Cleaning the corona wire on page 62 Put in a new toner cartridge See Replacing the toner cartridge on page 57 E Putin anew drum unit See Replacing the drum unit on page 63 96 Troubleshooting m Make sure that you use paper that meets our specifications See Acceptable paper and other print media on page 17 ABCDEFGH m Check the machine s environment Conditions such as high abcdefghijk temperatures and high humidity can increase the amount of A B C D background shading See Safety and Legal booklet abcde Put in a new toner cartridge See Replacing th
88. ess OK Speed Dial Tel Number Email Color 100dpi PDF SPDF PDF 200dpi 300dpi 600dpi Email JPG Email XPS Email Gray PDF PDF SPDF a Email Gray XPS Email B amp W PDF 200001 PDF SPUF 200x100dpi Email B amp W TIFF 200dpi 200x100dpi 41 Chapter 7 Storing a pause Press Redial Pause to insert a 3 5 second pause between numbers You can press Redial Pause as many times as needed to increase the length of the pause Storing One Touch Dial numbers Your machine has 4 One Touch keys where you can store 8 fax or telephone numbers for automatic dialing To access numbers 5 to 8 hold down Shift as you press the One Touch key ED Press the One Touch key where you want to store the number If a number is not stored there the LCD shows Register Now Press 1 to choose Yes Enter the telephone or fax number up to 20 characters Press OK E Choose one of the following E Enter the name using the dial pad up to 15 characters Use the chart on Entering text on page 126 to help you enter letters Press OK E Press OK to store the number without a name 42 ER For MFC 7460DN 7860DW If you want to save a fax resolution along with the number choose one of the following m To store the fax resolution press or V to select Std Fine S Fine or Photo Press OK m Press OK if you do not want to change the default resolution If you downloaded I FAX and E mail options For MFC
89. good clean the scanner See Cleaning the scanner in Appendix A of the Advanced User s Guide Poor sending quality Transmission Verification Report says RESULT NG Sent faxes are blank Vertical black lines when sending Cannot send a fax Handling incoming calls Troubleshooting There is probably temporary noise or static on the line Try sending the fax again If you are sending a PC Fax message and get RESULT NG on the Transmission Verification Report your machine may be out of memory To free up extra memory you can turn off fax storage see Changing Remote Fax Options in Chapter 4 of the Advanced User s Guide print fax messages in memory see Printing a fax from the memory in Chapter 4 of the Advanced User s Guide or cancel a delayed fax or polling job see Checking and canceling waiting jobs in Chapter 3 of the Advanced User s Guide If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference on page 95 Make sure you are loading the document properly See Loading documents on page 22 Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip See Cleaning the scanner in Appendix A of the Advanced User s Guide For MFC 7860DW Contact your administrator to
90. guides are in PDF format and you will need Adobe Reader to open the file Copy to local disk Viev uide A Advanced User s Guide Software User s Guide Network User s Guide Network Glossary Adobe Reader is required to view the User Get Guides that are in PDF format 2010 Brother Industries Ltd All Rights Reserved Note e Windows users only Your Web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls For the page to display correctly you must click on the bar click Allow Blocked Content then click Yes in the Security Warning dialog box e Windows users only 1 For faster access you can copy all user documentation in PDF format to a local folder on your computer Point to your language then click Copy to local disk 1 Microsoft Internet Explorer 6 0 or greater How to find Scanning instructions There are several ways you can scan documents You can find the instructions as follows Software User s Guide E Scanning E ControlCenter m Network Scanning Network models only General information Presto PageManager User s Guide EG Note Presto PageManager is available as a download from http nj newsoft com tw download brother PM9SElInstaller BR multilang dmoa m The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application Ho
91. he Print command amp Choose the name of your machine in the Print dialog box and click Properties ER Choose the settings you want in the Properties dialog box m Paper Size m Orientation E Copies E Media Type E Resolution E Print Settings E Multiple Page E Duplex Booklet m Paper Source Click OK to begin printing 49 How to scan to a computer Scanning a document as PDF file using ControlCenter4 Windows For Macintosh users See Scanning in the Software User s Guide EG Note The screens on your PC may vary depending on your model ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications You can use ControlCenter4 on your computer ep Load your document See How to load documents on page 22 Open ControlCenter4 by clicking start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open Choose Home Mode or Advanced Mode before you use ControlCenter4 ControlCenter4 Mode Welcome to ControlCenter4 ControlCenter4 brings together all the software features to expand the capabilities of your device You can choose between the Home Mode or Advanced Mode user interfaces Hare rn at I C Home Mode Home Mode offers basic Functions such as Photo In addition to the Features available in
92. he temporary Copy keys You can use COPY to illuminate it in blue Options Enlarge Reduce or Duplex 1 m Make sure you are in Copy mode For details about changing the copy settings see Copy settings in Chapter 7 of the l Advanced User s Guide You can change the following copy settings SI COPY acon P H g copy g a EE E Enlarge Reduce E Quality L N E Stack Sort E Brightness m The LCD shows E Contrast eA E Page Layout J070 beig Tors Duplex Duplex Copying 1 sided to 2 sided for MFC 7460DN and MFC 7860DW EG Note SS The default setting is Fax mode You can change the amount of time that the machine stays in Copy mode after the last copy operation See Mode Timer in Chapter 1 of the Advanced User s Guide Do one of the following to load your document m Place the document face up in the ADF See Using the automatic document feeder ADF on page 22 E Load your document face down on the scanner glass See Using the scanner glass on page 23 Press Start 48 How to print from a computer Printing a document The machine can receive data from your computer and print it To print from a computer install the printer driver See Printing for Windows or Printing and Faxing for Macintosh in Software User s Guide for details about the print settings D Install the Brother printer driver on the Installation CD ROM See the Quick Setup Guide BEN From your application choose t
93. heet through the machine more than one time Loading paper Types of labels to avoid Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT e Avoid feeding labels with the carrier sheet exposed because your machine will be damaged Label sheets should not exceed the paper weight specifications described in this User s Guide Labels exceeding this specification may not feed or print properly and may cause damage to your machine DO NOT reuse or insert labels that have previously been used or are missing few labels on the sheet 21 How to load documents You can send a fax make copies and scan from the ADF Automatic Document Feeder and the scanner glass Using the automatic document feeder ADF The ADF can hold up to 35 pages and feeds each sheet individually Use standard 80 g m paper and always fan the pages before putting them in the ADF Document Sizes Supported 147 3 to 355 6 mm 147 3 to 215 9 mm 64 to 90 g m IMPORTANT e DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped e DO NOT use cardboard newspaper or fabric e To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding 22 Loading documents FA Note e To scan documents that are not suitable for the ADF see Using the scanner glass on page 23 e It is easier to use the ADF if you are
94. immediately to prevent a paper jam ep Open the back cover back output tray 13 Chapter 2 Using both hands slide the manual feed slot paper guides to the width of the paper that you are going to use Using both hands put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller When you feel the machine pull in the paper let go 14 FA Note Put the paper into the manual feed slot with the side to be printed face up Make sure that the print media is straight and in the proper position on the manual feed slot If it is not the paper may not be fed properly resulting in a skewed printout or a paper jam Do not put more than one sheet of paper in the manual feed slot at any one time as it may cause a jam If you put any print media in the manual feed slot before the machine is in Ready mode the print media may be ejected without being printed on To easily remove a small printout from the output tray lift up the scanner cover by using both hands as shown in the illustration e You can still use the machine while the scanner cover is up To close the scanner cover push it down with both hands Loading paper 15 Chapter 2 Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas The unscannable and unprintable areas may vary depending on the
95. ire has become dirty Clean the corona wire in the drum unit See Cleaning the corona wire on page 62 If you cleaned the corona wire and Drum Error was not cleared replace the drum unit with a new one Replace Drum Please replace the drum unit with a new one We recommend a genuine Brother drum unit be installed at this time After replacement reset the drum counter by following the instructions included with the new drum unit Drum Stop We cannot guarantee the print quality Please replace the drum unit with a new one We recommend a genuine Brother drum unit be installed at this time After replacement reset the drum counter by following the instructions included with the new drum unit 64 Replacing the drum unit IMPORTANT e While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes immediately wipe or wash it off with cold water Every time you replace the drum unit clean the inside of the machine See Cleaning the machine in Appendix A of the Advanced User s Guide GI Make sure that the machine is turned on GE Open the front cover and leave the machine turned on for 10 minutes to cool down WARNING N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine
96. ivided and printed on two pages or if you get an extra blank pages blank page your paper size setting may not be correct for the paper you are using See Paper Size on page 17 Turn on Auto Reduction See Printing a reduced incoming fax in Chapter 4 of the Advanced User s Guide Telephone line or connections Dialing does not work Check for a dial tone Check all line cord connections Check that the machine is plugged in and switched on Send a manual fax by pressing Hook or by lifting the handset of the external telephone and dialing the number Wait to hear fax receiving tones before pressing Start The machine does not answer Make sure the machine is in the correct receive mode for your setup See when called Receive Mode settings on page 30 Check for a dial tone If possible call your machine to hear it answer If there is still no answer check the telephone line cord connection If you do not hear ringing when you call your machine ask your telephone company to check the line 86 Troubleshooting Receiving Faxes Difficulties Suggestions Cannot receive a fax Make sure your machine has a dial tone by pressing the Hook key If you hear static or interference on your fax line please contact your local telephone company Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine If you subscribe to DSL or VoIP services ple
97. kup Print If you choose Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print 2 Remote Sets your own code Access for Remote Retrieval 3 Print Fax Prints incoming faxes stored in the memory 6 Dial 1 Dial Pad Of f You can set the Restrict machine to restrict Enter twice ae S dialing when using On the dial pad 2 One Touch Of f You can set the machine to restrict Fax Storage Dial Enter twice the dialing of On One Touch numbers 3 Speed Dial off You can set the E E machine to restrict the dialing of Speed On Dial numbers 7 Remaining You can check which Jobs jobs are in the memory and lets you cancel scheduled jobs 1 See Advanced User s Guide GY The factory settings are shown in Bold with an asterisk 114 Menu and features o at en onions seins Page 2 Fax 0 Miscellaneous 1 Compatibility Normal Adjusts the equalization for transmission MFC 7360 difficulties and VoIP service MFC 7460DN providers offer fax High support using various standards If you Normal regularly experience fax transmission errors choose MFC 7860DW Basic for VoIP 2 Distinctive Uses the telephone company s Distinctive Ring subscriber service to register the ring pattern with the machine Continued Basic for VoIP Basic for VoIP 3 Caller ID Display View or print a list of the last 30 Caller IDs Pri R l EE stored in the memory
98. l telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing Start and choosing Receive If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Hook If you answer a call and no one is on the line You should assume that you re receiving a manual fax Press 51 and wait for the chirp or until the LCD shows Receiving and then hang up EG Note You can also use the Easy Receive feature to make your machine automatically take the call See Easy Receive on page 31 Telephone services and external devices Using a non Brother cordless external handset If your non Brother cordless telephone is connected to the EXT jack of the machine see Connecting an external or extension telephone on page 36 and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can press Hook to transfer the call to the cordless handset 37 Chapter 6 Using Remote Codes Fax Receive Code If you answer a fax call on an extension telephone you can tell your machine to receive it by pressing the Fax Receive Code 51 Wait for the chirping sounds then replace the handset See Easy Receive on page 31 If you answer a fax call at the external telephone you can make the ma
99. lder or choose your preferred folder by clicking the Browse button You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the pull down list Click OK 51 Chapter 10 Click File The machine starts the scanning process The folder where the scanned data is saved will open automatically Control Center 4 od fare ri 2 Configuration Choose from the Scan options Image OCR E mail or File By right clicking on a button you can configure the Settings advanced scan settings and set new defaults 52 How to scan to a computer Changing the SCAN key settings Before scanning To use the machine as a scanner install a scanner driver If the machine is on a network configure it with a TCP IP address E Install the scanner drivers on the Installation CD ROM See the Quick Setup Guide m Configure the machine with a TCP IP address if network scanning does not work See Configuring Network Scanning in the Software User s Guide SCAN key settings You can change your machine s SCAN key settings using ControlCenter4 Open ControlCenter4 by clicking start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open GE Make sure the machine you want to use is selected from the Model pull down list Click the Device Settings tab 4 Click Device Scan Settings Con
100. ll need to type text characters The dial pad keys have letters printed on them The keys 0 and do not have printed letters because they are used for special characters Press the appropriate dial pad key the number of times shown in this reference table to access the character you want Press one two three four five Six seven eight nine Key time times times times times times times times times 1 Q O ON RAVN x E oa 5 e 3 0 E H 41 ec Di VU gt oOo N D WN D ODO O For menu selections that do not allow lower case character selection please use this reference table Press Key one time two times three times four times five times Inserting spaces To enter a space in a fax number press once between numbers To enter a space in a name press twice between characters Making corrections If you entered a letter incorrectly and want to change it press d or gt to move the cursor to the incorrect character and then press Clear Repeating letters To enter a character on the same key as the previous character press to move the cursor right before pressing the key again 126 Menu and features Special characters and symbols Press x or 0 then press lt or gt to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press for space amp Press for se gt _
101. loading a multiple page document e Make sure documents with correction fluid or written with ink are completely dry How to load documents D Lift up and unfold the ADF document output support flap 1 Unfold the ADF document support 2 Fan the pages well amp Stagger the pages of your document face up top edge first in the ADF until the LCD display message changes and you feel it touch the feed rollers 4 Adjust the paper guides 1 to fit the width of your document IMPORTANT To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Loading documents Using the scanner glass You can use the scanner glass to fax copy or scan pages of a book one page at a time Document Sizes Supported Up to 297 mm Up to 215 9 mm Up to 2 kg IMPORTANT DO NOT leave thick documents on the scanner glass If you do this the ADF may jam Qi is How to load documents EG Note To use the scanner glass the ADF must be empty 23 Chapter 3 Ap Lift the document cover E Close the document cover E Using the document guidelines on the IMPORTANT left and top place the document face down in the upper left corner of the scanner glass If the document is a book or is thick do not slam the cover or press on it 24 How to send a fax The following steps show how to send a fax G When you want to send a fax or change
102. m unit and toner cartridge assembly back into the machine Close the front cover EG Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit 61 EG Note After replacing the toner cartridge DO NOT turn off the machine s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode Cleaning the corona wire If you have print quality problems clean the corona wire as follows G Open the front cover and leave the machine turned on for 10 minutes to cool down WARNING N HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine Vane So 62 D O an a rn Or MT TET Pr ag L i 2 Slowly take out the drum unit and toner cartridge assembly A CAUTION We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine caused by static electricity DO NOT touch the electrodes shown in the illustration UTC leg
103. ms 139 NEGER 140 E Appendix 141 Brother NUMDErS sc Lusasgengdsmmmmdendn meine duces vas tiudue kes saadan vn dense ed 141 F Index 142 Table of Contents ADVANCED USER S GUIDE The Advanced User s Guide explains the following features and operations You can view the Advanced User s Guide on the Documentation CD ROM 1 vi General Setup Memory Storage Volume settings Automatic daylight savings time Ecology features Toner Settings LCD Contrast Dial Prefix Mode Timer Security features Security Sending a fax Additional sending options Additional sending operations Polling overview Receiving a fax Remote Fax Options Additional receiving operations Polling overview Dialing and storing numbers Telephone line services Additional dialing operations Additional ways to store numbers Printing reports Fax reports Reports Making copies Copy settings Duplex Copying 1 sided to 2 sided For MFC 7460DN and MFC 7860DW Routine maintenance Cleaning the machine Checking the machine Packing and shipping the machine Glossary Index Using the documentation Thank you for buying a Brother machine Reading the documentation will help you make the most of your machine Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation Bold Bold style identifies keys on the machine control panel or computer screen
104. n me 1 See Advanced User s Guide See Quick Setup Guide See Network User s Guide EG The factory settings are shown in Bold with an asterisk 124 Chooses the receive mode that best suits your needs Puts the date and time on the LCD and in headings of faxes you send Changes for Daylight Savings Time automatically You can set the time Zone for your country after you download IFAX Sets your name and fax number to appear on each page you fax You can shorten the dial tone detect pause Sets a prefix number that will always be added before the fax number every time you dial 7 hi gt p 0 Initial Setup Continued Menu and features Log ieva oss pescriptons Page 1 1 Network MFC 7460DN and MFC 7860DW 1 Address amp Fax MFC 7360 2 Address amp Fax MFC 7460DN and MFC 7860DW 2 Al11 Settings MFC 7360 3 AI1L Settings MFC 7460DN and MFC 7860DW See Advanced User s Guide 2 See Quick Setup Guide 3 See Network User s Guide l Reset 2 FYLL l Reset 2 Ex1it l Reset 2 Ex1t 2 The factory settings are shown in Bold with an asterisk Restores all network 106 settings to factory default Restores all stored phone numbers and fax settings Restores all the machine settings to factory default 125 Entering text When setting certain menu selections such as the Station ID you wi
105. ng paper in the manual feed slot You can load envelopes and special print media one at a time into this slot Use the manual feed slot to print or copy on labels envelopes or thicker paper EG Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot Printing on plain paper thin paper or recycled paper from the manual feed slot D Unfold the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 11 Chapter 2 2 Open the manual feed slot cover a Using both hands put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller When you feel the machine pull in the paper let go E Using both hands slide the manual feed slot paper guides to the width of the paper that you are going to use 12 Loading paper Printing on thick paper bond paper SC Note labels and envelopes lt For envelopes only gt When the back output tray is pulled down the Pull down the two green levers one on the machine has a straight paper path from the left hand side and one on the right hand manual feed slot through to the back of the side as shown in the following illustration machine Use this paper feed and output method when you want to print on thick paper labels or envelopes EG Note Remove each printed sheet or envelope
106. nonanrnnrnannnannnnnnnnrn 109 Hook key EEN 8 37 Jee e UE 32 ldent A Ring E 32 J Jacks EXT external telephone 36 TAD answering machine srrnns 35 L ES 11 18 21 LCD liquid crystal display 8 108 M Machine information how to reset the machine 00n000nn 107 reset functions 106 serial Number rrrarnannnnrnurnarnnnnnnnnenner 106 Maintenance routine replacing UM UNIL vassere 63 toner cartridge rrnrnnnrnnnrrnnrvnnnnnrnnnnn of Manual UENIG E 39 FOCEIVE TIOE I O 27 29 Menu Table rrrnornnornnonanvanrnannnannnnennnnn 109 Mode entering CODY eden 48 WN EEE 25 102 NEE 8 Multi line connections PBX c0 36 O One touch Elei e WE 46 setting UP E 42 Jl e EE a a 39 PE AN E 99 Out of Memory message rrrrnnnnnnnnnnvnnnnnr 71 P FT EE 17 131 how to load rerornrrnnernnrnnnrnnevnnrnnnnanennnnnn 9 in multi purpose tray rrrrararanrrnnnrnn 11 IN paper tray rernnrrnnnnrannvannnnnrnnnnnnnnnn 9 recommended 18 VP 18 tray CAPACITY rmrrrerernnrnrerrrannranennannnnnne 18 LA LE eier 18 Personalized Ring cccceceseeeeeeeeeeeees 32 Print difficulties oo eee eeeeeeee eee ee ees 86 90 emulation rrarerannnnrrnorrarnnnrvanenanennnnnn 135 JU ee 92 resolution re 135 specifications 135 Side ICH 96 Programming your machine 0 108 Q Quality DENING asror E 92 QUICK dial EE 42 group dial
107. o the back of the machine in the jack labeled LINE 2 Plug the telephone line cord from your external TAD into the back of the machine in the jack labeled EXT Make sure this cord is connected to the TAD at the TAD s telephone line jack and not its handset jack Set your external TAD to four rings or less The machine s Ring Delay setting does not apply Record the outgoing message on your external TAD Set the TAD to answer calls set the Receive Mode to External TAD See Choose the correct Receive Mode on page 27 35 Chapter 6 Recording an outgoing message OGM op Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for fax tones S Limit your speaking to 20 seconds GH End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press 51 and Start to send a fax EG Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving then you should re record the OGM to include it Multi line connections PBX We suggest you ask the company who installed your PBX to connect your machine If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system This prevents
108. olutions brother com 141 A Address ele 8 ADF automatic document feeder US WG EE 22 Answering machine TAD CONMOCUIG cdsccivesccdsceendsdisastesvsacadstedesedesue 35 Automatic fax receive 20 cccceccceecceseeceeeceeeseeeeeeeeeaeees 29 easy receive EE 31 fax redial EE 40 C Cleaning COrona Wire oo cccecccsscecseeceeeceuseeeeeeaeesaees 62 Connecting external TAD answering machine 35 external telephone rrrrrrrnnernnrrnnnennrr 36 Consumable items rrrorernnnnnnnennnevnnnnnnr 56 Control panel Overview 6 CODY eegene 48 OS ee 8 Cordless telephone non Brother 3 Custom Ringing ccceecceeeeeeeeeeeeeeeeeaees 32 D Data Ident A Call rrorornnornnnnnanennnnnnnnnne 32 Dialing a PIUS vi 42 automatic fax redial rrrrrrnrernnrrnnnrnnre 40 MINT rn 39 ONG TOUGHT EE 39 speed dial ccccsecccsccceeceeeeeeeeeseeeaees 39 using the Address Book key mrrvnrnnn 40 Distinctive ring rrrarrrnrernrrrrarrrnrevnnrvnnnnnn 32 choosing ring pattern rrrnrennnrrnnnennrr 33 setting ring pattern rrrnrrnanernnrnnnnrnnre 34 UNO vaere 34 Document how to load arruvrrnnrrnrvnernnvnnnneravnenne 22 23 Drum unit Cleaning en 62 replacing EEE 63 Duplex PARUNG 2 131 142 E Envelopes rrrnannnnnnnrnnrnnrnannnnnner 13 18 20 Equalization erorrrnnrornrernnnnnnnnnnnnnnnevnnennn 95 Error messages on LCD
109. operly it will recognize the registered ring pattern of the fax number within 2 ring patterns and then answer with a fax tone When the voice number is called the machine will not answer 34 Registering the Distinctive Ring pattern Very important After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically The receive mode is automatically set to Manual and you cannot change it to another receive mode while Distinctive Ring is set to On This ensures the Brother machine will only answer the Distinctive Ring number and not interfere when your main telephone number is called Press Menu 2 0 2 2 Press A or to choose Set EN Press OK a Press A or Y to choose the prestored ring pattern you want to use Press OK You will hear each pattern as you scroll through the four patterns Make sure you choose the pattern that the telephone company gave you 5 Press Stop Exit Distinctive Ring is now set to On Turning off Distinctive Ring D Press Menu 2 0 2 2 Press A or to choose Off Press OK Press Stop Exit GY Note If you do not want to receive faxes on your Distinctive Ring number you can turn off Distinctive Ring The machine will stay in Manual receive mode so you will need to set the Receive Mode again See Choose the correct Receive Mode on page 27 Connecting an external TAD telephone answering device
110. ot inserted See Document is jammed in the top of the or fed properly or the document ADF unit on page 74 or Using the automatic scanned from the ADF was too document feeder ADF on page 22 long The machine is set to Distinctive Set Distinctive Ring to of f See Turning off Ring mode You cannot change Distinctive Ring on page 34 the Receive Mode from Manual to another mode The corona wire on the drum unit Clean the corona wire on the drum unit needs to be cleaned See Cleaning the corona wire on page 62 It is time to replace the drum unit Replace the drum unit See Replacing the drum unit on page 63 The duplex tray is removed or is Carefully put the duplex tray into the not properly installed machine until it clicks into place The back of the machine is not Close the back cover of the machine closed completely The machine has a mechanical Open the front cover and close it again problem The temperature of the fuser unit For MFC 7360 and MFC 7460DN does not rise to a specified Received fax messages still in memory will temperature within the specified be lost when the machine is turned off See time Transferring your faxes or Fax Journal The fuser unit is too hot report on page 73 before disconnecting the machine so you will not lose any important messages Then turn the power switch off wait a few seconds and then turn it on again Leave the machine for 15 minutes with the power
111. own this key until the LCD shows Job Cancel A11 LCD Displays messages to help you set up and use your machine MFC 7860DW In FAX mode and SCAN mode a four level indicator shows the current wireless signal strength if you are using a wireless connection 0 Max Mode keys FAX Puts the machine in Fax mode SCAN Puts the machine in Scan mode COPY Puts the machine in Copy mode Menu keys Clear Deletes entered data or lets you cancel the current setting Menu Lets you access the Menu to program your settings in this machine OK Lets you store your settings in the machine Volume keys K lt or d Press to scroll backwards or forwards through menu selections Press to change the volume when in fax or standby mode A or Press to scroll through the menus and options address Book Let you access speed dial numbers directly Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine Start Lets you start sending faxes or making copies 10 Stop Exit Stops an operation or exits from a menu Loading paper and print media The machine can feed paper from the standard paper tray or manual feed slot When you put paper into the paper tray note the following m f your application software supports paper size selection on the print menu you can select it through the software If your application software does not
112. paper is not stuck inside the machine blocking the scanner Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack m Set the paper guides correctly See Loading paper on page 9 E f you are using the manual feed slot see Loading paper in the manual feed slot on page 11 m The paper tray may be too full See Loading paper on page 9 m Check the paper type and quality See Acceptable paper and Page skewed other print media on page 17 m Check for loose objects such as torn paper inside the machine m Verify that the two green envelope levers inside the back cover are set to the same position m Verify that the two gray Anti Curl Levers inside the back cover are set to the same position E f the problem only occurs during duplex printing check for torn paper in the duplex tray verify that the duplex tray is inserted completely and verify that the back cover is closed completely 100 Troubleshooting m Check the paper type and quality High temperatures and high humidity will cause paper to curl See Acceptable paper and RETEA other print media on page 17 abcdefghijk E f you do not use the machine often the paper may have been in AB C D the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in abcde the paper tray 01234 m
113. per that weighs more than the paper weight specifications for the machine 20 with edges that are not straight or consistently square with windows holes cut outs or perforations with glue on surface as shown in figure below with double flaps as shown in figure below X with sealing flaps that are not folded down when purchased with sealing flaps as shown in figure below X with each side folded as shown in figure below 2D VY If you use any of the types of envelopes listed above they may damage your machine This damage may not be covered under any Brother warranty or service agreement Labels The machine will print on most types of labels designed for use with a laser machine Labels should have an adhesive that is acrylic based since this material is more stable at the high temperatures in the fuser unit Adhesives should not come in contact with any part of the machine because the label stock may stick to the drum unit or rollers and cause jams and print quality problems No adhesive should be exposed between the labels Labels should be arranged so that they cover the entire length and width of the sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Do not feed a label s
114. r Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack Set your answering machine to answer within 4 rings If you are having problems receiving faxes or voice messages set your answering machine to answer within 2 or 3 rings Record the outgoing message on your answering machine E Record five seconds of silence at the beginning of your outgoing message E Limit your speaking to 20 seconds E End your outgoing message with your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press 51 and Start to send a fax 5 Set your answering machine to answer calls 6 Set your Brother machine s Receive Mode to External TAD See Receive Mode settings on page 30 Make sure your Brother machine s Easy Receive feature is turned On Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Easy Receive on page 31 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference on page 95 For MFC 7860DW Contact your administrator to check your Secure Function Lock Settings Sending faxes Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not
115. ree digit number and Start The machine can store 200 Speed Dial numbers 001 200 D Press T Address Book and enter a three digit Speed Dial location number 001 200 If a number is not stored there the LCD shows Register Now Press 1 to choose Yes O Enter the telephone or fax number up to 20 characters Use the chart on Entering text on page 126 to help you enter letters Press OK OP Do one of the following m Enter the name using the dial pad up to 15 characters Press OK E Press OK to store the number without a name ER For MFC 7460DN 7860DW If you want to save a fax resolution along with the number do one of the following m To store the fax resolution press or V to select Std Fine S Fine or PHOTO Press OK m Press OK if you do not want to change the default resolution 44 If you downloaded IFAX and E mail options For MFC 7460DN and MFC 7860DW D Press E Address Book and enter a three digit Speed Dial location number 001 200 If a number is not stored there the LCD shows Register Now Press 1 to choose Yes Press A or to select one of the following Fax Tel I FAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF Email Gray JPG Email Gray XPS Email B amp W PDF Email B amp W TIFF Press OK Enter the telephone fax number up to 20 characters each or E mail address up to 60 characters each Use the chart on Entering text on page 12
116. rother Support icon The following screen will appear EGON Brother Support Brother Support Presto PageManager 1 lad Download the Presto PageManager j installer Access to the internet is required M On Line Registration Brother offers easy on line registration for your machine that will ensure your access to technical support and updates To register just click the button and you will be linked to the Brother Product Registration Web Page Close E To download and install Presto PageManager click Presto PageManager m Toregister your machine from the Brother Product Register Page http www brother com registration click On Line Registration m For the latest news and product support information http solutions brother com click Brother Solutions Center m To visit our Web site for genuine Brother Supplies http www brother com original click Supplies Information General information Chapter 1 Control panel overview MFC 7460DN and MFC 7860DW have the same keys 1 2 IE Options Zen Secure FE 1 Shift MFC 7360 DRA AN Enlarge Reduce RET IE Resolution Duplex BGA IIF Job Cancel Be GE Redial Pause Pire Hook SA FAX SIS Options HEN COPY FJER PRINT RETIE Resolution DRX KN Enlarge Reduce BGA IE Job Cancel General information 1E RE Stop
117. rs of toner cartridges see Replacing the consumable items on page 56 The Standard toner cartridge can print approximately 1 200 pages 1 The High Yield toner cartridge can print approximately 2 600 pages 1 Actual page count will vary depending on your average type of document When a toner cartridge is running low the LCD shows Toner Low The toner cartridge that comes supplied with the machine is a Starter toner cartridge that will need to be replaced after approximately 700 pages 1 Approx cartridge yield is declared in accordance with ISO IEC 19752 EG Note e It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning e To ensure high quality printing we recommend that you use only Genuine Brother Brand toner cartridges When you want to buy toner cartridges please call Brother Customer Service e We recommend that you clean the machine when you replace the toner cartridge See Cleaning the machine in Appendix A of the Advanced User s Guide If you change the print density setting for lighter or darker printing the amount of toner used will change e Wait to unpack the toner cartridge until immediately before you put it into the machine Routine maintenance Toner Low If the LCD shows Toner Low buy a new toner cartridge and have it ready before you geta Replace Toner message Replace Toner When the following message appears on the LCD you need to
118. s E Programmed fax jobs in the memory Polled TX Delayed Fax m Station ID name and number m Coverpage Msg comments m Remote Fax Options Remote Access Code Fax Storage Fax Forwarding Paging and PC Fax E Report settings Transmission Verification Report Tel Index List Fax Journal m Setting Lock password 3 All Settings You can reset all the machine settings back to the settings that were set at the factory Brother strongly recommends you perform this operation when you dispose of the machine EG Note Unplug the interface cable before you choose Network or All Settings Troubleshooting How to reset the machine Press Menu 0 Press Aor Y to display Reset Press OK Press Aor V to choose the reset function you want to use Press OK Do one of the following E To reset the settings press 1 and go to step m To exit without making changes press 2 and go to step You will be asked to reset the machine Do one of the following m To reset the machine press 1 The machine will begin the reset m To exit without resetting the machine press 2 Go to step QO Press Stop Exit EG Note You can also reset the Network settings e For MFC 7460DN press Menu 5 0 e For MFC 7860DW press Menu 6 0 107 On screen programming Your machine has been designed to be easy to use The LCD provides on screen programming using the menu keys We have created step by st
119. select Thicker Paper in Media Type settings 103 Examples of poor print quality 104 ABCDEFGH abcdefghijk ABCD abcde 01234 Recommendation E Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper See Other Print Options for Windows or Print Settings For Macintosh in the Software User s Guide E Turn the paper over in the paper tray and print again Excluding letterhead paper If the problems remains switch the Anti Curl Levers as follows S Open the back cover Lift the lever 1 and slide the two gray levers 2 in the direction of the arrow Troubleshooting Examples of poor print quality Recommendation E Lift up the output tray support flap gg ABCDEFGH abcdefghijk ABCD abcde 01234 105 Machine Information Checking the Serial Number You can see the machine s Serial Number on the LCD For MFC 7360 and MFC 7460DN press Menu 6 1 For MFC 7860DW press Menu 7 1 The machine will display the machine s serial Number on the LCD E Press Stop Exit 106 Reset functions The following reset functions are available 1 Network models only Network You can reset the internal print server back to its default factory settings such as the password and IP address information 2 Address amp Fax Address amp Fax resets the following settings m Address Book One Touch Dial Speed Dial Setup Group
120. ss A or to choose On On Image Off orOff Image Press OK ED Press Stop Exit FA Note e If you choose On Image or Of f Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off See Real Time Transmission in Chapter 3 of the Advanced User s Guide If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If transmission is not successful NG will appear next to RESULT Receiving a fax Receive modes Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services Voice Mail Distinctive Ring etc you have or will be using on the same line as the Brother machine Will you be using a Distinctive Ring number for receiving faxes Brother uses the term Distinctive Ring but different telephone companies may have other names for this service such as Custom Ringing RingMaster Personalized Ring Teen Ring Ident A Ring Ident A Call Data Ident A Call Smart Ring and SimpleBiz Fax amp Alternate Number Ringing See Distinctive Ring on page 32 for instructions on setting up your machine using this feature Will you be using Voice Mail on the same telephone line as your Brother machine If you have Voice Mail on the same telephone line as your Brother machine there is a strong possibility that Voice Mail and the Brother machine will
121. support it you can set the paper size in the printer driver or by using the control panel buttons Loading paper in the standard paper tray You can load up to 250 sheets Paper can be loaded up to the maximum paper mark Y Y Y on the sliding paper with guide For recommended paper to use see Paper capacity of the paper trays on page 18 Loading paper Printing on plain paper thin paper or recycled paper from the standard paper tray ap Pull the paper tray completely out of the machine Chapter 2 Gi While pressing the green paper guide FA Note release lever slide the paper guides to fit the paper size you are loading in the tray Make sure that the guides are firmly in the slots For Legal or Folio size paper press the release button in the bottom of the paper tray and then pull out the back of the paper tray 3 Fan the stack of paper well to avoid paper jams and misfeeds P 4 Put paper in the tray and make sure m The paper is below the maximum paper mark V Y 1 Overfilling the paper tray will cause paper jams m The side to be printed on must be face down m The paper guides touch the sides of the paper so it will feed properly 10 OP Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine RER Unfold the support flap 1 to prevent paper from sliding off the face down output tray Loading paper Loadi
122. ter 4 rings and your Brother machine is set to answer after 2 rings then your Brother machine will answer first This will prevent callers from being able to leave a message in your Voice Mail Similarly if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings then your Voice Mail will answer first This will prevent your Brother machine from being able to receive an incoming fax since Voice Mail cannot transfer the incoming fax back to the Brother machine To avoid conflicts between your Brother machine and your Voice Mail service do one of the following Get the Distinctive Ring service from your telephone company Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call 32 Telephone services and external Teen Ring and SimpleBiz Fax amp Alternate Number Ringing This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second num
123. trol Center 4 ve gt E Tex fi i o Configuration mmh LL VIC You can configure your machine s settings from here Remote Setup Quick Dial Device Scan Settings 53 Chapter 10 Choose the File tab You can change the default settings Device Scan Settings Image OCR E mail File File Type File size 1 PDF pdf si Small File Name Date Number 2 CCF J o802201 1_xxxx pdf Destination Folder 3 i C Documents and Settings User My Documents My Pictures Cc a Show Folder Resolution Brightness 4 300 x 300 dpi v Scan Type 24bit Colour v Contrast Document Size WH 5 44 210 x 297 mm 8 3 x 11 7 in J o Default You can choose the file type from the pull down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 Youcan choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the pull down list O Click OK 54 How to scan to a computer Scanning using the SCAN key Load your document See How to load documents on page 22 Press SCAN Press Aor to choose Scan to PC Press OK Press Aor V to choose File Press OK For Network users Press Aor to choose the destination computer you want to send to Press
124. ttings to factory default See Network User s Guide EG The factory settings are shown in Bold with an asterisk Log ag eves az optons Descriptors P Node Name BRNXXXXXXXXXXXX Enter the Node name 6 WINS Auto Chooses the WINS Config configuration mode Static EE The factory settings are shown in Bold with an asterisk 6 Network 1 Wired LAN 1 TCP IP 1 Boot Auto Chooses the Boot MFC 7860DW Method ET method that best suits your needs RARP BOOTP DHCP 2 IP Address 000 255 000 255 Enter the IP address 000 255 000 255 3 Subnet 000 255 000 255 Enter the Subnet Mask 000 255 000 255 mask 4 Gateway 000 255 000 255 Enter the Gateway 000 255 000 255 address See Network User s Guide WMM Network User s Guide 119 Log ag Levels az Optons Descriptions 1 TCP IP 7 WINS Primary Continued 6 Network 1 Wired LAN Server MFC 7860DW Continued Continued 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 8 DNS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 9 APIPA 0 IPv6 2 Ethernet 3 Wired Status 100B FD 100B HD 10B FD Active 10B HD Inactive Wired OFF A MAC Address 5 Set to Default l Reset 2 Exit A A A A See Network User s Guide Specifies the IP
125. umentation op Turn on your computer Insert the Documentation CD ROM into your CD ROM drive For Windows users go to step EG Note Windows users If the screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click index html Macintosh users Double click the Documentation CD ROM icon and then double click index html GH Click your country Brother Documentation CD ROM brother gt Select the region Select the language Selectthe menu Select the guide gr Please choose your region So me Europe e Latin America Asia Oceania Africa other countries 2010 Brother Industries Ltd All Rights Reserved a Point to your language point to View Guide and then click the guide you want to read Brother Documentation CD ROM brother gt Selectthe region Selectthe language Select the menu Select the guide v U S A Canada Latin America Select the language Copy to local disk View Guide Adobe Reader is required to view the User Get Guides that are in PDF format 2010 Brother Industries Ltd All Rights Reserved Brother Documentation CD ROM brother gt Selectthe region Select the language Selectthe menu Select the guide C Brother SolutionsCenter Service amp Support Web Site v U S A I Canada I Latin America You can view the User s Guides from the CDROM NOTE The
126. vanced User s Guide If faxes are in the machine s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your PC Gi Do one of the following m To transfer all faxes to your PC press 1 You will be asked if you want a backup print E To exit and leave the faxes in the memory press 2 4 Press Stop Exit Transferring Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Set your station ID in the Quick Setup Guide D Press Menu 9 0 2 GE Enter the fax number to which the Fax Journal report will be forwarded Press Start 73 Document Jams Document is jammed in the top of the ADF unit D Take out any paper from the ADF that is not jammed Open the ADF cover Pull the jammed document out to the 4 Close the ADF cover Press Stop Exit 74 Document is jammed under the document cover Take out any paper from the ADF that is not jammed QB Lift the document cover Gi Pull the jammed document out to the right Close the document cover Press Stop Exit Troubleshooting Removing small documents Document Is jammed at the jammed in the ADF output tray D Lift the document cover D Take out any paper from the ADF that is not jammed Insert a piece of stiff paper such as cardstock into the ADF to push any Pull the jammed document out to the small paper
127. w to find Network setup instructions Network models only Your machine can be connected to a wireless or wired network You can find basic setup instructions in the Quick Setup Guide If your wireless access point or router supports Wi Fi Protected Setup or AOSS you can also follow the steps in the Quick Setup Guide For more information about network setup please see the Network User s Guide Chapter 1 Accessing Brother Support Windows You can find all the contacts you will need such as Web support Brother Solutions Center on the Installation CD ROM m Click Brother Support on the main menu The following screen will appear Multi Function Center Brother Support E To access our Web site http www brother com click Brother Home Page m For the latest news and product support information http solutions brother com click Brother Solutions Center m To visit our Web site for genuine Brother supplies http www brother com original click Supplies Information M To access the Brother CreativeCenter http www brother com creativecenter for FREE photo projects and printable downloads click Brother CreativeCenter To return to the main page click Back Or if you have finished click Exit Accessing Brother Support Macintosh You can find all the contacts you will need such as Web support Brother Solutions Center on the Installation CD ROM m Double click the B
128. with your machine m Pull out the paper tray and wait until the machine stops printing Then turn off the machine s power switch and disconnect from the power for several minutes For MFC 7360 and MFC 7460DN The faxes stored in the machine memory will be deleted See Transferring your faxes or Fax Journal report on page 73 before disconnecting the machine so you will not lose any important messages Check the settings in your application to make sure that it is set up to work with your machine Your computer is not recognizing the machine s input buffer s full signal Make sure that you connected the interface cable correctly See the Quick Setup Guide There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Unscannable and unprintable areas on page 16 Check the paper size setting in the printer driver You need to choose A4 60 to 105 g m Press Job Cancel As the machine cancels the job and clears it from the memory it may produce an incomplete printout TWAIN errors appear while scanning OCR does not work Make sure that the Brother TWAIN driver is chosen as the primary source In Presto PageManager click Select Source and choose the Brother TWAIN driver Try increasing the scanning resolution Macintosh users Make sure you have downloaded and installed Presto PageManager from http nj newsoft com tw download broth
129. work due to the firewall settings Change or disable the firewall settings If you are using a third party personal Firewall software see the User s Guide for your software or contact the software manufacturer E Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities Device Selector or from the model list in ControlCenter2 The network PC Fax Receive Windows only feature does not work It is necessary to set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx enter the information below E In Name Enter any description for example Brother PC FAX Rx E In Port number Enter 54926 E In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more details you can read FAQs and troubleshooting suggestions at http solutions brother com 93 Network difficulties Network models only continued Your computer cannot find your machine Cannot connect to wireless network MFC 7860DW Other Windows The firewall setting on your PC may be rejecting the necessary network connection For details see the instructions above Macintosh m The computer may be unable to detect the machine due to the firewall settings Change or disable the firewall settings If you are using a third party
130. y Receive On Receives fax ev messages without pressing Start 4 Remote Codes On 51 51 Allows you to answer all calls at extension telephones and use codes to turn the machine on or off You can personalize these codes 5 Auto On Reduces the size of Seel Reduction incoming faxes Off 6 Print OOOOM Makes printouts Density Mn darker or lighter w l RS RIIT B OOO 7 Polling RX Sets up your machine to poll another fax machine 8 Fax Rx Stamp On Prints the received Orr time and date on the top of the received faxes 9 Duplex On Prints receive faxes MFC 7460DN and of f on both sides of the MFC 7860DW paper 2 Setup Send Changes the lightness or darkness In Fax mode only of faxes you send Standard Sets the default resolution for outgoing faxes 2 Fax Resolution Fine S Fine Photo 3 Delayed Fax Set Time 00 00 Sets the time of day in 24 hour format that the delayed faxes will be sent 1 See Advanced User s Guide 112 EG The factory settings are shown in Bold with an asterisk 2 Fax Continued EE Setup Send 4 Batch TX On In Fax mode only Of Continued 5 Real Time TX Fax On Fax Off 6 Polled TX off 7 Coverpg Fax On Setup Fax Off Off Print Sample 8 Coverpage Msg 9 Overseas Mode 3 Address Book 1 One Touch Dial 2 Speed Dial 3 Setup Groups 4 Report 1 Transmission Setting On Image
131. y itself Print multiple pages to clear this problem especially if the machine has not been used for a long time The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 Clean the corona wire of the drum unit See Cleaning the corona wire on page 62 The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 Check the machine s environment Conditions such as high humidity and high temperatures may cause this print quality problem E Ifthe problem is not solved after printing a few pages put ina new drum unit See Replacing the drum unit on page 63 Troubleshooting m Make ten copies of a blank white sheet of paper See How to copy on page 48 If the problem is not solved the drum unit may have glue from a label stuck on the OPC drum surface Clean the drum unit See Cleaning the drum unit in Appendix A of the Advanced User s Guide The drum unit may be damaged Put in a new drum unit See Replacing the drum unit on page 63 White Spots on black text and graphics at 94 mm intervals Es i 94 mm 94 mm Black Spots at 94 mm intervals If you use label sheets for laser printers the glue from the sheets may sometimes stick to the OPC drum surface Clean the drum unit See Cleaning the drum unit in Appendix A of the Advanced ABCDEFGI User s Guide abcdefghijk Make sure that you use paper that meets our specifications See

Brother 7860DW All in One Printer User Manual

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