Avaya 201-type Telephone User Manual
Contents
1. 1 Automatically dial the last number that you dialed by pressing Redial Speaker The Speaker facility allows you to monitor incoming calls only You must use the handset to speak to the caller You can also use Speaker to terminate an existing call The ED Speaker button switches the speaker on off The light associated with this button turns on when the speaker is active Mute With a call in progress you can stop the other party from hearing you This feature works for both handset or headset working To switch off your handset headset microphone 1 Press a gt Mute The lamp beside MUTE comes on Page 6 Basic Call Handling Features IP Office R3 0 5602 User s Guide Clearing a Call 40DHB0002UKFK Issue 1 7th February 2005 Hold Basic Call Handling Features Page 7 Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then Hold the first call and answer the second call To put an existing call on hold 1 Press ED Hold or the or LB gt Call Appearance button with the symbol against it The symbol changes to 2 showing that the line is on hold 2 Answer the second call by setae the Call Appearance button with the amp symbol against it The symbol changes to showing that the line is connected To return to the held call 1 If you have a call in progress then first put that call on hold as above 2 To retrieve a held call simply pres2. Bn buttons The display shows the volume level There are eight volume levels 3 If the call is not answered you can clear the call by pressing Ti Speaker or Drop or 4 When the call is answered you must pick up the handset to speak to the called party To automatically make a call you can 1 Automatically dial the last number that you dialed by pressing Redial IP Office R3 0 5602 User s Guide Basic Call Handling Features Page 5 40DHB0002UKFK Issue 1 7th February 2005 Answering a Call Page 6 Clearing a Call Basic Call Handling Features Clearing a Call To clear an established call either 1 Replace the handset or 2 Press UD Drop Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number up to 24 digits you dialed To redial the last number that you dialed 1 Press Redial Headset Working If a headset is to be used on your 5602 it must replace the handset E g unplug the handset from the socket on the side of the 5602 and replace with the headset cable Discard the handset To answer an incoming call 1 Press the call appearance key next to the flashing bell icon M and speak To clear a headset call 1 Press ED Drop To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call you can
3. Keys allow the user to handle multiple calls and the display shows call information Details on system features allocated by your System Administrator can also be displayed See Call Appearance Keys on page 4 2 Message lamp Lit when the user has voicemail messages Can also be set to flash when the phone is ringing 3 Messages Access the user s mailbox 4 Call Handling Buttons See Basic Call Handling Features on page 5 e Hold Places a call on hold e Transfer Transfer call e Conference Conference held calls e Drop Drop call e Redial Redial last number dialed 5 Dial pad Standard 12 button pad for dialing telephone numbers 6 Y gt Volume Controls Adjusts the speaker handset headset or ringer volume depending on which is currently in use 7 A Mute Turns the microphone on off When in use the associated light is on and the caller cannot hear you 8 A Speaker Accesses the Speaker feature The associated LED lights steadily when the Speaker is active The Speaker feature only provides a monitor function and is not a Speakerphone e g you can hear the call but you must lift the handset to speak IP Office R3 0 5602 User s Guide The 5602 Telephone Page 3 40DHBO0002UKFK Issue 1 7th February 2005 Overview of the 5602 Page 4 Call Appearance Keys The 5602 Telephone Call Appearance Keys The main call handling screen contains two keys set as call appearance keys EF Extra For det
4. AVAYA IP Office R3 0 5602 User s Guide Page ii Contents Contents THE 56002 Telephone siste 3 OVEIVICW Ol Me 96 0 Zlatan 3 all APDPearance Ke VS necia sat dears eA 4 Call Appearance KEV CONS aaa iia 4 Basic Call Handling Features ooccoccconcoccconnocccnnronccnnconccnnronrnnrennronnennnos 5 ANSWernda Callosa is 5 Making a Calico blo 5 e iio Ao o e 6 NU o ero 6 Headset Working sisas dani es 6 A OO E EA 6 O 6 o A UU PE En A E A EE T Tan Se ea A T da aeane magia dacebansas aod 7 CONOCE a aa ssc sso pe cece vena a 8 WESS AO cssisasiotaclo lastre apta 8 System ECatUTeS ica 9 UOU AAA PP Y 9 ANSWEnng al ts e o oia 9 GalrEO Ward O ss nciticn ica ia 9 DVOM O oe ammeter seamen pica 10 BDO NOUDISUD errr pe eer er Pe enero ee ere rn Pe ree er ee eet ee ee ree ene ne en eee 10 MO el io 10 Default Feature COCES ainia iria 11 Page ii IP Office R3 0 5602 User s Guide Contents A0DHBO002UKFK Issue 1 7th February 2005 The 5602 Telephone Overview of the 5602 Page 3 The 5602 Telephone Overview of the 5602 This guide covers the use of the Avaya 5602 telephone running in Key and Lamp mode on Avaya IP Office telephone systems operating with IP Office Software release 3 0 The diagram below shows the main 5602 telephone features 1 2 3 P XO p ji 1 Display and Call Appearance Keys Two Call Appearance
5. E symbol next to a call appearance key indicate a call on hold and an H is also shown on the display Pressing the adjacent gt uu key takes the call off hold Page 4 The 5602 Telephone IP Office R3 0 5602 User s Guide Call Appearance Keys 40DHBO002UKFK Issue 1 7th February 2005 Answering a Call Basic Call Handling Features Page 5 Basic Call Handling Features Answering a Call When a call arrives at your 5602 telephone you hear a ringing tone and a flashing bell icon MM appears on the associated call appearance display The following describes how to use your handset to answer calls To answer calls using a headset see Headset Working on page 6 To answer an incoming call Do one of the following e If you are not active on another call answer the call by lifting your handset You can also press TD Speaker to listen to the incoming call but you must use the handset to speak to the caller or e If you are active on a call already place the active call on Hold and then answer the incoming call see Hold on page 7 Making a Call When making a call the built in speaker in your 5602 allows you to monitor the progress of calls without lifting your handset To manually make a call 1 Dial the number remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust speakerphone volume as necessary e Tochange the volume use the ED and
6. ails of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the P Office Key and Lamp Operation manual CAUTIONS 1 Having two Call Appearance keys is very useful When holding a call you can answer make another call and then switch between calls or transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key 2 Although your System Administrator can replace the Call Appearance Keys la gt b with e A Bridged Appearance e A Line Appearance e Call Coverage Appearance e System Features This would severely restrict the use of features such as conference and transfer It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their default settings Call Appearance Key Icons The icons displayed against the Call Appearance Keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call amp A amp symbol next to a call appearance key indicates an incoming call Pressing the adjacent Z key answers the call and puts any other current call on hold e Connected J Ad symbol next to a call appearance key indicates that it is the currently connected call The caller s telephone number if available is also shown e On Hold amp Pressing the adjacent key puts the call on hold a
7. busy or if there is no answer press TU Drop You can return to the held call by pressing its call appearance button To transfer a new call to a held call using Conference 1 With a call in progress and you wish to make an enquiry call or another call arrives press Hold Make or answer the second call The second call requires to be transferred to the first held call 2 To transfer the new call to the held call press UD Conference and then ED Drop The transfer is complete IP Office R3 0 5602 User s Guide Basic Call Handling Features Page 7 40DHB0002UKFK Issue 1 7th February 2005 Hold Page 8 Conference Basic Call Handling Features Conference The Conference feature allows you to conference other parties including yourself into a Call Note The number of parties allowed in a conference is controlled by your telephone system To add another party to a conference 1 Press UD Conference 2 Dial the number of the person you want to add to the call 3 Wait for an answer If the called party does not answer or does not want to join the conference press Conference You can then return to the held call by pressing it s call appearance button 4 To add the person to the call press UD Conference again 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active conference 1 Press ED Conference 2 All held calls are added to the conference Message Y
8. can be forwarded to another extension or an external number either when you are away from your desk on no answer when your extension is busy and all calls for example when you go on holiday e To switch forward direct station i e not Hunt Group calls on dial 01 to switch it off dial 02 e To switch forward on busy on dial 03 to switch it off dial 04 e To switch forward on no answer on dial 05 to switch it off dial 06 e Tosetthe number to which your calls are forwarded dial 07 201 forwarding to 201 in this example To forward Hunt Group Calls On Off use 50 and 51 respectively IP Office R3 0 5602 User s Guide System Features Page 9 40DHB0002UKFK Issue 1 7th February 2005 Introduction Page 10 Diverting Calls System Features Diverting Calls You can divert your calls to another extension In the examples below N is the extension to which you want your calls diverted Note that if you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number At another extension e 12 N from the extension you are temporarily using e 13 N to re direct the calls back to your own extension before you return to it At your own extension e 14 NF from your own extension e 14 to cancel either feature from your own extension Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exce
9. ed if the caller dials 0 and your email address if your voicemail and email are integrated Page 10 System Features IP Office R3 0 5602 User s Guide Diverting Calls 40DHB0002UKFK Issue 1 7th February 2005 Default Feature Codes system Features Page 11 Default Feature Codes The following are the normal default feature codes available to all users Your System Administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 0 02 34 o3 04 05 08 ON 30 08 40 09 4 TONA 42 TTNA 43 TZN 44 En TANA 46 15 47 16 48 a7 49 18 50 19 5 20 62 2NA 20 30 3 IP Office R3 0 5602 User s Guide System Features Page 11 40DHBO0002UKFK Issue 1 7th February 2005 Default Feature Codes Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered
10. our Message lamp turns on when a caller has left a message for you 1 Press the button to retrieve your messages and follow the prompts Page 8 Basic Call Handling Features IP Office R3 0 5602 User s Guide Conference 40DHBO0002UKFK Issue 1 7th February 2005 Introduction System Features Page 9 System Features Introduction As well as your phones specific features you can access a number of system features by dialing short codes These instructions are for the system s default configuration They assume that you are using the default feature codes It also assumes that you have full access to all features and the public telephone network Answering Calls Ringing at your own extension Simply pick up the handset When in headset mode press the button associated with the alerting call The default ringing cadences are e Internal calls have a single ring cadence e External calls have a double ring cadence Ringing at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for a particular extension in this example 201 Note If your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect Call Forwarding Your calls
11. ptions list e To switch Do Not Disturb on with or without exceptions dial 08 to switch it off dial 09 e 10 N to add a number to the exception list e 11 N to delete a number from the exception list Note Your callers other than your exceptions either hear busy tone or are re directed to your voicemail Voicemail Where your system has voicemail support and has been installed e To switch voicemail on dial 18 to switch it off dial 19 e Toretrieve your voicemail use the code 17 Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 Dialing a number while listening to your messages invokes further facilities Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail Lite but can be varied by your System Administrator if your IP Office is equipped with VoicemailPro You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you You can collect your messages if you are out of the office by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted If validation is successful then dial 1 to retrieve your mail The System Administrator also specifies the reception number to which the call is divert
12. s the Call Appearance button with the 2 against it Notes 1 After a pre set time defined by your System Administrator you are reminded that you have a call on hold by the hold icon changing for a few moments to amp and the phone ringing 2 If the system feature AutoHold is on consult your System Administrator then you can hold an active call d by pressing the second call s Call Appearance button 4 If AutoHold is off then pressing the second call s Call Appearance button 4 will drop the first call 3 To transfer a held call see Transfer on page 7 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press 6D Transfer 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following e To transfer the call without announcing it either hang up or press ED Transfer again The transfer is complete If the transferred call is not answered within a preset time it is returned to you e To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press 6D Transfer again to complete the transfer If the called party does not wish to accept the call press lt a gt Drop You can return to the held call by pressing its call appearance button e lf the line is
13. to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the O or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2005 Avaya Inc All rights reserved Avaya Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact avaya com Web http www avaya com IP Office R3 0 5602 User s Guide 40DHB0002UKFK Issue 1 7th February 2005
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