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Avaya 1200 Telephone User Manual

1. aa 80 Making a call using redial cee eee eee 82 Making an intercom call 0 00 c eee eee 83 Making paging calls 0 0 ce eee eee 84 Making a call using automatic callback 85 Joining a conference call 0 eee eee 86 Receiving a call ec cece eee eee eee 88 Caller identification 00 0c eee eee eee 88 Answering an incoming call 0 ce eee ee eee 88 Ignoring an incoming call 00 e eee 89 Configuring Do Not Disturb 200 ee 90 Setting an interval for after call work 92 Receiving intercom calls 0 00 eee eee 93 Receiving paging calls 0 ee ee 93 Receiving calls to a pickup group 20 00 eee 94 Receiving voice mail 96 Enabling or disabling voice mail 96 Retrieving voice mail Aa 98 Forwarding calls to another number 98 Call forwarding 00 c eee eee 99 Follow ME eae 103 The Address Book aaa 107 Viewing the Address Book 2 107 Initiating a call from the Address Book 107 Adding a contact to your Address Book 109 Editing a contact in your Address Book 110 Copying information to the Address Book 114 Searching for a contact in the Address Book 116 Using the Search feature in the Address Book
2. OR Feature Press the Feature soft key Press the 5 on the key pad Enter Press the Enter key located in the center of the navigation key to lt initiate the call Making an intercom call To make a call using the intercom Feature 1 Press the Feature soft key IAuto 2 Press the lAuto soft key The screen displays Voice Auto IC Making a call Done Press the Yes soft key The deskphone displays the following prompt Voice Auto IC gt Enter the extension number you wish to call Press the Done soft key Making paging calls To make a call using paging Feature D GrpPg 2 Press the Feature soft key Press the GrpPg soft key The screen displays the message Page group Press the Yes soft key The deskphone displays the following prompt GrpPg gt Making a call 4 Enter the number or group number that you wish to page Done Sa 5 Press the Done soft key Making a call using automatic callback You can set an automatic callback for a user that you have called but who has not answered When the user next ends a call the telephone system will call you and when you answer will automatically make a call to the user To make a call using automatic callback Feature z 1 Press the Feature soft key AutoCB 2 Press the AutCB soft key The screen dis i Es plays Automatic Callback Yes 3 Press the Yes soft key a The scre
3. Table 6 lists Safety compliance for various jurisdictions Table 6 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Australia New AS NZS Safety of Information Technology Equipment Zealand 60950 1 2003 Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment Regulatory and safety information DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power card AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other cquipment it may cause failures malfunctioning or tire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ss ARMeERSIIORAACEH UROCEICE EES rT BRA ACPA AEN AFPRAIXCMBEN CHET MUREKMSHRREISACESL AAR BERUNAOMRE MAILE SLAM PHIFER KKORALRSCERBVET o MBAN CHET HROBRI F AOR CILIBALELY ECE LES BRET HALL RO PARRCEAS SMORACRSCCMHVET Getting started This section provides information about how to use the Avaya 1200 Series IP Deskph
4. 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and Ea numeric characters The Address Book 4 Use the dialpad to enter the search information for the contact Search 5 Choose one of the following Press the Search context sensitive soft key Press the Back context sensitive Back soft key to return to the previous menu Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt 6 When a search result is successful you can do one of the following Press the Up Down navigation key to highlight a contact from the search result and press the Call Call context sensitive soft key to initiate a call Press the Search context sensitive soft key to start a new search Search Press the Exit context sensitive soft Exit key to return to the idle screen The Address Book 7 When a search result is not successful Search you can do one of the following Press the Search context sensitive soft key to return to the search menu and begin a new search Exit HE Press the Exit context sensitive soft er key to return to the idle screen Call Inbox While your IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call e Call status Missed e Name of the caller SIP address e Time of the call
5. Note 1 You must enter the admin password to edit domains Note 2 Check with your system administrator before editing or changing domains To change the domain 1 Press the Domain context sensitive soft Domain key to change the current domain EF Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects 2 Press the Up Down navigation key to highlight the new domain you want to use Accessing the Avaya 1200 Series IP Deskphone Select 3 Choose one of the following Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain page and the new domain Back appears Press the Back context sensitive soft key to keep existing configurations and return to the previous menu Done 4 Press the Done context sensitive soft KG key to confirm the new domain and return to the User Login screen Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains If you log on using the administrator password you can use the editing domain option for both the Current Domain state and Domain List state After you press back on the edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Password check to switch domains
6. The screen displays Cancel forward gt to confirm the change Note f the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call Follow me Follow me to is used to redirect your calls to another extension where you will be working The calls are presented with your user name so that you can distinguish them from calls for the extension s assigned user This allows you to share another person s phone without logging them off their phone When you enable Follow me the screen on your phone displays a message to confirm that the feature is active and indicates the extension where the calls are redirected to On the phone to which your calls are redirected the screen displays a message to confirm that the feature is active and receiving calls from your extension The redirected calls are subject to all of your user settings as if they were ringing at your phone For example if you do not answer the redirected call or if the line is busy the redirected call is treated like an unanswered call to your own extension Two options are available e Follow Me To use this option to enable the feature from your own phone Follow Me Here use this option to enable the feature from the extension where you want to receive your calls Feature FolTo Yes Enable Edit Done Enable 1 Receiving a call To redirect calls using Follow Me To Press the Feature soft key Pr
7. Number of consecutive calls each caller made to you You can set the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the IP Deskphone is idle or while you are on a call Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is e Idle For more information see Managing calls in the Call Inbox while not on a call on page 121 e Active For more information see Accessing the calls in your Call Inbox during a call on page 130 Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not on a call ED 1 Press the Msg Inbox fixed key Enter Missed All Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Note You can initiate a call to the highlighted caller For more information see Initiating a call from the Call Inbox on page 128 Do one of the following To place a call to the selected address using the primary login of the IP Deskphone press the Enter key To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 124 To leave the detail view and return to the main inbox screen press the Left navigation key Press the Missed co
8. When no one is logged on a domain soft key appears When you press the domain soft key the current domain page appears without a password query Password protection for editing domain When you press Edit for a domain the admin password prompt appears The editing domain page appears after you enter the correct admin password If you do not enter the correct password the message incorrect password appears with a prompt to retry Accessing the Avaya 1200 Series IP Deskphone Password request in server settings mode When you edit the domain from the server settings under the Network menu you are prompted to enter the admin password After you enter the password the Domain page appears When you press the Edit context sensitive soft key there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu Selecting a language Your Avaya 1200 Series IP Deskphone has the capacity to operate using other languages The system administrator can configure which languages are available to use for the menus on the phone The administrator can make up to five languages available If the IP Deskphone is provisioned with other languages you can select a language from a list of available options To change the language More 1 Press the More soft key Prefs 2 Press the Prefs soft key 3 Use the navigation key to highlight the Language option
9. Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library version 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software ina product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail Third party term
10. soft key to save the desired language and return to the previous screen Press the Back context sensitive soft key to keep the existing configurations and return to the Preferences menu Selecting the date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format Prefs a 1 Press the Prefs soft key Configuring Avaya 1200 Series IP Deskphones Select Change Change Select Press the Up Down navigation key to highlight Misc Options in the menu Press the Select soft key Press the Up Down navigation key to highlight Time in the menu Press the Change soft key The screen displays a series of options Press the Up Down navigation key to highlight Date Format in the menu Press the Change soft key Press the Up Down navigation key to scroll and select the format you want to use Press the Select soft key to save the format Configuring Avaya 1200 Series IP Deskphones 10 Press the Back soft key to return to the menu and press the Exit soft key to Back Exit return to the main screen a QO The IP Deskphone provides the ability for you to select a time zone however your system administrator sets the time zone on the IP Office caller server Your selection will be overwritten if the system administrator has configured the time zone differently To select a time zone Prefs 1
11. 4 Using the key pad enter the ID for the parked call a 5 Press the OK soft key Note lf there is not currently an active called parked that uses the ID that you have entered the deskphone displays Forbidden Using account codes Your system administrator can configure account codes on the IP Office call server Account codes can be used to keep track of calls in relation to particular activities or clients They can also be used to keep track of calls by particular users or sets of users If your system uses account codes you can enter an account code when you make a call or during a call The account code that you enter must match an account code set on the telephone system If you enter an invalid code the deskphone prompts you to re enter the account code To use an account code Feature 1 Press the Feature soft key While on an active call Acct 2 Press the Acct soft key a The screen displays Account Code Yes 3 Press the Yes soft key Era The deskphone displays the prompt Enter Account 4 Using the key pad enter the account code for the call 5 Press the Done soft key Recording a call The IP Deskphone allows you to record all or part of a conversation To record a call Feature KA 1 Press the Feature soft key While on an active call CRec Yes To stop recording a call Feature CRec P Press the CRec soft key The screen displays
12. Mute key Handsfree key This section describes the controls on the 1200 Series IP Deskphones Your IP Deskphone can have fixed keys with icons or with labels This document presents both versions of the fixed key When a message is waiting the red Message Waiting Incoming Call indicator LED at the top center of the IP Deskphone flashes Also if configured this indicator glows when the ringer sounds Copy baa Services Quit Inbox Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display You can program these keys as either line or speed dial keys for one touch dialing These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key When the IP Deskphone is idle press the Services key to briefly display the software version network address and Ethernet address When you navigate the menu press the Services key to back up one level to the previous display Press the Quit key to close an active menu The state of active calls is not affected with you press the Quit key Press the Inbo
13. s volume four way navigation cluster plus Enter key wall mountable LCD display screen e high quality speakerphone e hearing aid compatibility e handset jack headset jack e 10 10 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection e Power over Ethernet PoE through the LAN port or power through a supported AC adapter e Accessory Expansion Module AEM port to connect the expansion module IP Deskphone controls The following figures show the location of controls on each model of IP Deskphone Figure 1 on page 11 shows the Avaya 1220 IP Deskphone the Avaya 1230 IP Deskphone is shown in Figure 2 on page 12 Figure 1 Avaya 1220 IP Deskphone Message Waiting Incoming Call Indicator Enter key Copy key Services key Quit key Navigation keys Volume Control keys Mute key Dialpad Handsfree key Line Speed Dial keys Display Screen Context Sensitive Soft keys self labeled Inbox key Redial key Directory key Goodbye key Applications key Headset key Hold key Figure 2 Avaya 1230 IP Deskphone Message Waiting Incoming Call Indicator Line Speed Dial keys Display Screen Context Sensitive Soft keys Enter key self labeled Copy key si Inbox key Services key f Ci Redial key Quit key i o w Directory key Navigation keys i Goodbye key Volume Control keys ew gm o Applications key Hold key
14. MO Selecting a language Press the Prefs context sensitive soft key select Audio select Voice and then select Handsfree To adjust the handsfree volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys Choose one of the following Press the Set context sensitive soft key to set the selected volume and return to the Voice menu Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu The display is available in multiple languages A maximum of five languages are accessible through the IP Deskphone The system administrator determines which languages are available for your IP Deskphone Configuring Avaya 1200 Series IP Deskphones To select a language Prefs 1 Press the Prefs context sensitive soft Ls key and then select Language The current language displays Change 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to pa scroll and highlight the desired language for example German Deutsche 4 Choose one of the following Select Back Press the Select context sensitive KEN or
15. access some of the features To access the services menu 1 Press the Services hard key 2 Select File Manager Maintaining the IP Deskphone The IP Deskphone displays the following menu 1 2 3 Search use to perform local global search Login Logout use to logoff the IP Deskphone For more information see Logging off from the Avaya 1200 Series IP Deskphone on page 58 Check for Updates use to check for the latest software update for the IP Deskphone For more information see Checking for updates on page 167 Reset Phone use to perform a reset of the IP Deskphone For more information see Resetting the IP Deskphone phone on page 168 File Manager For more information see Erasing the user data on page 169 Logging System use to enable disable SIP logging Phone Information use to view phone details For more information see Viewing the IP Deskphone information on page 165 Checking for updates You can check for the latest software update for your IP Deskphone To check for the latest software update Select 1 Press the Services fixed key 2 Select Check For Updaies 3 Press the Select context sensitive soft key Maintaining the IP Deskphone 4 Choose one of the following Press the Yes context sensitive soft key check for the latest software update for your IP Deskphone Yes Ee No C Press the No context
16. if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this Genera
17. lights when the Mute feature is enabled Handsfree lt Activates the built in speaker and microphone The red LED on the Handsfree key lights when the Handsfree feature is enabled Goodbye Use to release a call hang up and to exit a menu when not on an active call Quick reference Headset Activates your IP Deskphone headset when connected The red LED of the Headset key lights when you use a headset Hold mah Use to place a call on hold or to retrieve a call on hold Note The abc 123 context sensitive soft key toggles between alphabetic and numeric input When the context sensitive soft key label is abc you can enter alphabetic text and when the context sensitive soft ley label is 123 you can enter numbers Commonly used functions Procedures for the most commonly used functions are provided below Login 1 Enter your User ID and press the Login key 2 Enter your password and press the Next key 3 To permanently login press the Next key To login for a period of time press the Timed key enter the dura tion of your login and press the Next key Logout 4 Press the Services hard key and then select Logout 5 Press the abc 123 context sensitive soft key to toggle between alphabet and numeric input 6 Press Logout context sensitive key MEL lave E Ke L Quick reference Lift the Handset or press the Headset key Hand
18. select a feature using the soft keys The screen displays the following options Quit No or Yes Press the Yes soft key The screen displays Button Programmed and a label displays next to the programmable key to indicate the name of the assigned feature Configuring custom settings Erasing a programmable key To remove a feature from a programmable key Feature BtnPg AGE Erase Press the Feature soft key Press the BtnPg soft key The Button Programming screen displays and prompts you to Select a button Press the programmable key from which you want to delete the feature The screen displays options to Erase or Edit and prompts you to select one Press the Erase soft key The screen prompts you to Select a feature and then prompts you to confirm that you want to delete the selected item Press the Yes soft key The screen displays Button Erased Configuring custom settings Restoring the default settings for programmable keys If you have assigned features to programmable keys you can return the programmable keys to their default settings using the following procedure Restoring default settings Feature Press the Feature soft key BtnPg 2 Press the BtnPg soft key Press the Enter key The screen prompts you to Select a button w Reset Press the Reset soft key A The screen displays the message Reset to default Yes Press the Ye
19. source code for such Open Source Components available in source code format to its licensees or that require Avaya to disclose the license terms for such Open Source Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is li
20. Audio Codes page e _Ok to view the Audio Codec Selection screen e Back to return to the previous screen Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls The following context sensitive soft keys are available for selecting the audio codes Select The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec e Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order e MoveUp to move the highlighted codec up in the list e MoveDwn to move the highlighted codec down in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved Maintaining the IP Deskphone Maintaining the IP Deskphone The following chapter describes the following advanced features e Viewing the IP Deskphone information on page 165 e Accessing the services menu on page 166 e Network menu on page 174 e Maintaining the IP Deskphone on page 165
21. Call Inbox CD 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 3 To view details of the call press the Right navigation key 4 To place a call to the selected address do one of the following Lift the handset Press the Headset fixed key a agi Press the Handsfree fixed key Edit or Css Press the Edit context sensitive soft key Call Then press the Send context sensitive KZ soft key Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select delete only the missed calls are deleted To delete calls from your Call Inbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Delete ra 2 Press the Delete context sensitive soft key Yes Ss AllUsr All KI No EG Select one of the following context sensitive soft keys Press the Yes context sensitive soft key to delete the highlighted call Press the AllUsr context sensitive soft key to delete all the calls from the selected caller Press the All context sensitive soft key to clear all calls from the Call Inbox Press the No context sensitive soft key to return to the Inbox Accessing the calls in your Call Inbox during a call You can acce
22. Deskphone See the following sections for more information e Fixed keys on page 179 e Commonly used functions on page 181 e Context sensitive soft keys on page 182 e Display screen icons on page 186 Fixed keys The fixed keys on Avaya 1200 Series IP Deskphones are available with either icons or English text Short cut and navigation function keys Copy Copy information from the Address Book Os Inbox and Outbox Services Access Search Login Logout Check For D Updates Reset Phone File Manager Logging System and Phone Information Press twice quickly to access the Network menu Quit Quit or exit from a menu CY Inbox Access your inbox to view all calls or p3 missed calls and to return a call Quick reference Directory Access your address book to view add or edit entries or initiate a call Enter 4 Use the Enter key to select highlighted menu items and to set preferences The Enter key duplicates the function of the phone and select context sensitive soft keys Telephone feature keys Use to increase the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing Use to decrease the volume of the handset headphones phone speaker handsfree and alerting volume phone ringing Mute 1 amp ba Use mute to listen to the call without transmitting The red LED on the Mute key
23. File Manager on page 176 Viewing the IP Deskphone information To view the Phone information for the IP Deskphone 1 Press the Services hard key and select Phone Information from the menu You can view the following information e Load Ver e Software e E M Software e FeatActv Srv Pkg Location Note You cannot make any changes to the setting from this menu Viewing additional phone information When you view the Phone Information menu you can use the following context sensitive soft keys to display additional information Details Maintaining the IP Deskphone E911 Press the Details context sensitive soft key to show e Primary User e Primary Domain e MAC e IP e License server Status The contents of this screen include user and IP Deskphone identifiable information that needs to be protected per US Federal DoD requirements guidelines Attention The administrator can disable the Details context sensitive soft key on the main Phone Information screen to hide information that is protected If the Details context sensitive soft key is disabled you cannot view details on the Phone Information details screen To view information about E911 press the E911 context sensitive soft key after you access the Phone Information screen Accessing the services menu Some of the system features require your user password You must consult with the system administrator or service provider before you can
24. Navigation Key Cluster to select menu items or to confirm changes Note The Enter key has the same function as the context sensitive soft keys Select and Set Press the Goodbye Release key to terminate an active call When multiple calls are active press the Goodbye Release key to end the highlighted call Use the Goodbye Release to close menu navigation or cancel user tasks Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use Press the Hold key to put an active call on hold Press the Hold fixed key to return to a call on hold You can have several calls in a hold state Expand Press the Expand key to access the Instant Messaging Log Use the Dialpad to enter numbers and text To navigate to an item in a menu press the corresponding number on the dialpad to activate the item or to continue to navigate the list of items IP Deskphone display Your Avaya 1200 Series IP Deskphone display is divided into two display areas e The upper display area is for information such as caller number caller name feature prompt string user entered digits date and time information and telephone information e The lower display area provides labels for the four context sensitive soft keys Cleaning the IP Deskphone LCD display screen To clean
25. Press the Prefs soft key Press the Up Down navigation key to highlight Misc Options in the menu N Select 3 Press the Select soft key Press the Up Down navigation key to highlight Time in the menu B 5 Press the Change soft key The screen displays a series of options Configuring Avaya 1200 Series IP Deskphones Select Back Exit Bes eas 10 Press the Up Down navigation key to highlight Timezone in the menu Press the Change soft key Press the Up Down navigation key to scroll through and highlight the time zones Note Time zones are listed based on GMT format for example GMT 11 00 Samoa GMT 10 00 Hawaii Press the Select soft key Press the Back soft key to return to the menu and press the Exit soft key to return to the main screen You can select the time zone format for your IP Deskphone To select a time format Prefs 1 Press the Prefs soft key Configuring Avaya 1200 Series IP Deskphones Select Es Change Press the Up Down navigation key to highlight Misc Options in the menu Press the Select soft key Press the Up Down navigation key to highlight Time in the menu Press the Change soft key The screen displays a series of options Press the Up Down navigation key to highlight Time Format in the menu Press the Change soft key Press the Up Down navigation key to scroll and highlight a time format 1
26. a call using one of the following methods Enter the phone number or SIP address by using the dialpad Note The abc 123 context sensitive soft key toggles between alphabetic and abc ELI numeric input Making a call Redial Press the Redial context sensitive a soft key to dial the last dialed number Note The Redial context sensitive soft key only appears if a number or address was previously entered Msgs Press the Msgs context sensitive soft key and select Voice Mail from the Messages menu to access your voice mail Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address Sand 3 Press the Send context sensitive soft en key to immediately initiate the call JEE Note The IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number Making a call Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or the phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input To make a call using on hook dialing 1 Dial the number or SIP address 2 Continue the call by using one of the Chad KI following methods Press the line feature key Press the Headset fixed key Press the Handsfree fixed key 3 To terminate the call choose one of
27. a contact to your Address Book 1 Choose one of the following Press the Directory fixed key Add Press the Add context sensitive soft key select Address Book from the menu and then press the New context sensitive soft key abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Choose one of the following Use the dialpad to enter a name for the new contact and press the Next context sensitive soft key to Next continue w Press the Back context sensitive soft key to return to the previous Back menu Use the dialpad to enter a phone number or SIP address URI for the new contact gt A The Address Book Yes o Back 5 Do one of the following to complete the entry Press the Yes context sensitive soft key to add the contact to a group and then select the group for the contact to be added Press the No context sensitive soft key if you do not want the contact to a group and return to the address menu screen Press the Back context sensitive soft key to return to the previous menu 6 Press the Ok context sensitive soft key to complete the entry and return to the Address Book menu Editing a contact in your Address Book You can edit a contact in your Address Book To edit a contact in your Address Book 1 Press the Directory fixed key The Address Book View Edit abc Next Ba
28. choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License Third party terms incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permis
29. domain 0 000 eee ee 47 Password protection for domains 48 Selecting a language a 49 Logging on to your IP Deskphone 50 Configuring the duration of the login 54 TIMEA OYON seres eee KA NG PAKA eed Kh 55 Timed logoff while the IP Deskphone is idle 55 Timed logoff while ona call a 55 Selecting a location 0 00 cece eee eee 56 User Prope nets trae ma ha bh ov ead baa TG 56 Confirmation logon screen eee eee ees 57 Logging off from the Avaya 1200 Series IP Deskphone 58 Logging on and off from a different extension 58 Making an emergency call 0 e eee eee 60 Configuring Avaya 1200 Series IP Deskphones 62 Adjusting the display screen contrast 62 Creating the idle screen text display 63 Configuring Menu auto back out 000 eae 64 Selecting a ring pattern ee 66 Adjusting the volume 0 00 0c eee eee eee 66 Adjusting the volume of the Handset Headset and Handsfree mode 000 e eee eee eee 68 Selecting a language eee eee eee 70 Selecting the date and time format 71 Making a call cece eee 77 Making a call using off hook dialing 78 Making a call using on hook dialing 80 Using handsfree calling
30. into the upper slots your IP Deskphone sits at a 25 degree angle If you insert the foot stand into the lower slots your IP Deskphone sits at a 55 degree angle 1 Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Deskphone In position 1 the IP Deskphone sits at a 25 degree angle In position 2 the IP Deskphone sits at a 55 degree angle Figure 3 on page 37 shows the slots on the back of the IP Deskphone Press the foot stand into the slots until it snaps into place Note f you mount your IP Deskphone on a wall do not attach the foot stand Connecting the handset Use the following procedure to connect the handset to your IP Deskphone 1 Plug the end of the handset cord with the short straight section into the handset Plug the other end of the handset cord with the long straight section into the handset jack marked with the handset symbol as shown Figure 3 on page 37 Optional Thread the cord through the channel in the foot stand if installed so that it exits on the side of the foot stand Connecting the headset optional You can connect a headset to the IP Deskphone as described in the following procedure 1 Plug the headset cord into the headset jack on the back of the IP Deskphone as shown in Figure 3 on page 37 Thread the cord through the channel in the side of the foot stand if installed Set up the headset accordin
31. is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key For more information see Copying information to the Address Book on page 114 Change the slide adjustment from left to right when you adjust such things as contrast or volume Press the right side of the Navigation Key Cluster to Create a space when you enter and edit text View the details of the selected call log entry in the Inbox Table 4 Navigation keys and functions Part 2 of 2 Key Function Navigation Key Cluster Press the left side of the Navigation Key Cluster to Move cursor to the left when you enter and edit text Leave the detail view of the Inbox and return to the main Inbox Operates like the Back context sensitive soft key Press the up or down arrows on the Navigation Key Cluster to Erase a character backspace when you enter and edit text Highlight items in a list such as Address Book entries or items in your Call Inbox Note 1 Move the cursor from line to line when entering and editing text or data Note 2 To scroll through a list of items you can press and hold the up or down key Available IP Deskphone call features The 2000 Series IP Deskphones are supported by the Avaya IP Office 8 0 call server Your system administrator uses IP
32. on page 22 lists the context sensitive soft keys you can use to access menu items during an in call session Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 1 of 7 Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call ee to another location or to another contact Audio Press the Audio context sensitive soft key to access the following Tones e Ring Pattern Select test patterns from 1 to 8 e Alerting Volume Set Desired volume Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 2 of 7 Audio Voice Set the volume for the following Handset Volume Headset Volume Handsfree Volume Codecs Select the Audio Codecs e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law Audio Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low e Monitor Audio Quality used to view details about the audio quality of an active call OR Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 3 of 7 Activate The Activate context sensitive soft key appears when the call is not active The mo
33. sensitive soft key to return to the previous menu without checking for an update Note While the IP Deskphone checks for an update it activates Do Not Disturb DND Resetting the IP Deskphone phone You can use this feature to reset the phone without unplugging the power cable To reset the IP Deskphone 1 Press the Services fixed key and then select Reset Phone Select 2 Press the Select context sensitive soft key Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password Buan o O ao Maintaining the IP Deskphone 5 Choose one of the following Press the Ok context sensitive soft key 2 Back Press the Back context sensitive soft key to return to the previous menu Yes The IP Deskphone prompts you with Reset Phone 6 Choose one of the following Press the Yes context sensitive soft key to proceed o Press the No context sensitive soft key to return to the System menu Erasing the user data The IP Deskphone stores user files that you can delete These files include 1 Profiles user profile settings 2 Sounds downloaded tones or audio alerts 3 Languages downloaded language files 4 System file IP Deskphone system configuration file Deleting this file returns the IP Deskphone to the factory default configuration settings You can delete som
34. the LCD display screen gently wipe with a soft dry cloth CAUTION Do not use any liquids or powders on the IP Deskphone Using anything other than a soft dry cloth can contaminate IP Deskphone components and cause premature failure Context sensitive soft keys Your Avaya 1200 Series IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access Table 1 on page 17 lists the context sensitive soft keys that you can use to access menu items Table 1 Menu items accessed through context sensitive soft keys Part 1 of 4 Item Function Feature Press the Feature soft key to activate features on your phone When you EE press the Feature soft key a prompt displays where you can enter the code of the feature you want to activate Use the Feature soft key to activate the following functions Call Forward Forward on Busy Forward No Answer Private Call Automatic Callback Group Page Voice Auto Intercom Direct Pickup Pickup Any Call Park Call Park to Other Retrieve Call Do Not Disturb Button Programming Programmable keys Button Programming Query Table 1 Menu items accessed through context sensitive soft keys Part 2 of 4 Item Msgs Redial or New Call Function Account Code Voicemail On Twin Relay On Relay Extension Login Extensi
35. the following procedures e Setting the domain on page 47 e Selecting a language on page 49 e Logging on to your IP Deskphone on page 50 e Configuring the duration of the login on page 54 e Selecting a location on page 56 e User Profile on page 56 e Confirmation logon screen on page 57 Note The system automatically logs you back on after a power outage or software upgrade The system administrator configures this feature on a network wide basis Accessing the Avaya 1200 Series IP Deskphone Automatic login Before you first receive your IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Note f the IP Deskphone is configured with automatic logon you can not use the log off function and you need a password to access some features and functions Contact your system administrator or service provider for further information Setting the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain context sensitive soft key from the logon prompt The current domain appears on the IP Deskphone LCD screen You can edit the domain that is listed or press the Domain context sensitive soft key to access a list of available domains to which you can choose to connect
36. to the previous menu Maintaining the IP Deskphone To delete the system file without deleting the user profile Next 1 Choose one of the following Er Press the Next context sensitive soft key to delete the system file Back Press the Back context sensitive ES soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process To delete all files Next 1 Choose one of the following EI Press the Next context sensitive soft key to delete the system file and Back user profiles ses Press the Back context sensitive soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process Network menu Primarily the system administrator is the only person authorized to access the network menu and to use an administration password to access the items The following Network menu items are available Maintaining the IP Deskphone e Server Settings to select and edit domains e Device Settings to configure the network settings e Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics Advanced Diag Tools Test Key Lock Menu to access to the Network Menu To access the Network menu 1 Choose one of the following Press the Services fixed key twice quickly Pref
37. 00 Series IP Deskphones Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume Adjusting the ring volume You can adjust the ring volume for an incoming call To adjust the ring volume for an incoming call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then select Alerting Volume To adjust the ring volume of an incoming call do one of the following Press the Left Right navigation key Press the Volume fixed keys to increase or decrease the volume N 3 Choose one of the following sa a MAAGA eet a Or KO return to the Tones menu Press the Back context sensitive soft key to keep the existing configurations and return to the Tones menu Configuring Avaya 1200 Series IP Deskphones Adjusting the volume of the Handset Headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the IP Deskphone To adjust the volume of the handset Prefs 1 Press the Prefs context sensitive soft key select Audio select Voice and then select Handset 2 To adjust the handset volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a ca
38. 117 Using the Search feature 0 0 cece eee eee 118 Using Local Search 000 cee eee eee 118 Call Inbox ha eee ees 121 Accessing the Call Inbox eee eee 121 Managing calls in the Call Inbox while not onacall 121 Viewing the details of a call in the Call Inbox 124 Managing missed calls 02 000 eae 125 Missed Calls Notification 0 00000 126 Initiating a call from the Call Inbox 128 Deleting calls in your Call Inbox 129 Accessing the calls in your Call Inbox during a call 130 While on an active call 0 cece eee eee 131 Making a new call 0 0 c eee eee 131 Initiating a call using the active call context sensitive soft key AA AA AA PAA ae wk Ga es A 132 Call Waiting 0 0 c ee eee 132 Placing a call On Hold 000 c eee eee 133 Multiple calls On Hold 20 0000 eee 133 Using call conferencing 0 ee 139 Transferring acall 0 0 0 2 eee eee 141 Using the Call Park feature 20000 ee eee 144 Retrieving a Parked Call 2 000000 145 Using account codes 0 cee eee 146 Recording a call cece eee eee 147 Configuring custom settings 5 149 Programmable keys 0 0000 cece eee 149 Assigning functions to programmable keys 150 Erasing a programmable key 000 eee aee 152 Rest
39. 2 hour 24 hour French Configuring Avaya 1200 Series IP Deskphones 9 Press the Back soft key to return to the menu and press the Exit soft key to Back Exit return to the main screen SS Ca Making a call Making a call This section describes the methods you can use to make a call You can make a call from your Avaya 1200 Series IP Deskphone using one of the following e Making a call using off hook dialing on page 78 e Making a call using on hook dialing on page 80 e Making a call using redial on page 82 e Making an intercom call on page 83 e Making paging calls on page 84 e Making a call using automatic callback on page 85 e Joining a conference call on page 86 You can also initiate a call while using one of the following features The Address Book on page 107 e Call Inbox on page 121 When an outgoing call fails to connect to the destination one of the following messages appears e Declined Temporarily unavailable e Declined Cannot find user Declined User has declined call Making a call Making a call using off hook dialing To make a call using off hook dialing 1 Make a call by using one of the following off hook dialing methods Press the Line feature key Lift the handset Press the Headset fixed key Press the Handsfree fixed key The IP Deskphone produces a dial tone 2 You can make
40. AVAYA Avaya 1200 Series IP Deskphones with SIP Software User Guide IP Office 8 0 Document Status Standard Document Version 02 04 Document Number AV40050 111 Date November 2011 AVAYA 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information desc
41. Accessing the Avaya 1200 Series IP Deskphone Select Change Select Exit Press the Select soft key The screen displays the current language Press the Change soft key The phone displays a list of language options Use the navigation key to highlight a language Press the Select soft key The screen will change to the new language selected Press the Exit soft key to return to the main screen Logging on to your IP Deskphone You need to log on to your IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot Accessing the Avaya 1200 Series IP Deskphone Note 1 When you log on to the Avaya 1200 Series IP Deskphone for the first time the system prompts you for a location For more information see Selecting a location on page 56 Note 2 The IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever the IP Deskphone reboots To logon to the IP Deskphone abc 1 Press the abc 123 context sensitive soft E key to toggle between alphabetic or numeric input E i 2 Use the dialpad to enter your user ID aga login at the prompt aaa ee gage Note Use the left navigation key to backspace and remove a previous user ID Accessing the Avaya 1200 Series IP Deskphone Login 3 Press the Login context sensitive soft key ES If Authentication is enabled by your system administration you are presented wit
42. All e Twinning e Private Call e Automatic Callback e Do Not Disturb Voicemail On Configuring custom settings e After Call Work e Call Record e Follow Me Here e Follow Me To The IP Deskphone numbers the programmable keys on the IP Deskphone from 1 to 4 Key 1 is reserved as the line key for the IP Deskphone Assigning functions to programmable keys You can assign features to programmable keys in order to quickly activate features that you use frequently Use the following procedure to assign a feature to a programmable key or to change a feature that is already assigned To assign or change a feature Feature 1 Press the Feature soft key BtnPg Press the BtnPg soft key ie The screen displays the prompt Button Programming Yes 3 Press the Yes soft key The Button Programming screen displays and prompts you to Select a button Configuring custom settings Edit Yes Press the programmable key that you want to assign a feature to If the key was not previously programmed the screen prompts you to Select feature If the key was already programmed the screen displays options to Erase or Edit and prompts you to select one Choose one of the following options Ifthe screen prompts you to Select feature select a feature using the soft keys Ifthe screen displays the options to Erase Or Edit press the Edit soft key When the screen prompts you to
43. CH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Third party terms Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to c
44. CR Agent hunt group calls are prevented but direct calls to your extension are received This feature prevents incoming hunt group calls for an interval of time that is set by your system administrator To set an interval for after call work Feature 1 Press the Feature soft key ACWrk KIS 2 Press the ACWrk soft key The screen displays After Call Work Yes Es 3 Press the Yes soft key The screen displays After Call Work to confirm that incoming calls will be prevented To cancel after call work Feature 1 Press the Feature soft key Receiving a call ACWrk 2 Press the ACWrk soft key The screen displays After Call Work Yes Ea 3 Press the Yes soft key to toggle the setting The screen displays Allow Calls to confirm that incoming calls will be received Receiving intercom calls Your IP Deskphone can be part of an intercom group After you receive a call from the intercom group the following occurs You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call The IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by The IP Deskphone auto answers only if you do not answer the call within the configured time limit If you are on an active call the IP Deskphone does not auto answer the incoming intercom call Receiving paging calls Your IP Deskphone can be part of a paging gr
45. Call Record Press the Yes soft key The deskphone displays the message Recording Started An audio annoucement plays to alert call participants that the call is being recorded Press the Feature soft key Press the CRec soft key The screen displays Call Record Press the Yes soft key The deskphone displays the message Recording Stopped Configuring custom settings Configuring custom settings This chapter provides information about the following topics e Programmable keys on page 149 e Assigning functions to programmable keys on page 150 e Erasing a programmable key on page 152 e Restoring the default settings for programmable keys on page 153 e Configuring speed dial keys on page 153 e Querying programmable keys on page 155 e Using the relay option on page 156 e Twinning on page 158 e Configuring privacy settings on page 160 e Audio Codecs on page 163 Programmable keys You can configure the programmable keys on the IP Deskphone or on a Key Expansion Module KEM to activate specific features When you configure a programmable key it acts as a short cut so that you do not need to enter a feature codes in order to activate the feature If a feature is programmed on a button the status of the button will be updated with an active idle state depending of the status of that feature This is supported by the following features e Call Forward
46. OF SUCH DAMAGE AA END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License N Copyright c 1990 1991 1993 The Regents of the University of California All rights reserved Bu Copyright c lt YEAR gt lt OWNER gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the lt ORGANIZATION gt nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOOD
47. Office to assign call features to your IP Deskphone To determine which features are available or to activate features contact your system administrator or service provider Note Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your Call Server supports SIP address dialing Security features Before you can use your IP Deskphone an ID and password must be assigned to your IP Deskphone This security measure ensures that after you log off calls cannot be made from your IP Deskphone and features such as Address Book are inaccessible Your ID and password also prevent unauthorized access to your user profile Secure connection Call security is identified by the presence of a security icon padlock a that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you can view the security icon when e the IP Deskphone is idle you are on an active call Regulatory and safety information Regulatory and safety information e This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body e
48. Press Manual to change Missed Call Notification Message clearing mode Press Auto to change Missed Call Notification Message clearing mode 4 Choose one of the following Auto KA soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone Press the Auto context sensitive Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox M l Press the Manual context sensitive anua soft key to change the clearing mode E for the xx new calls missed call message for the IP Deskphone Note Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you can edit the number in the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Note 1 lf your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call Note 2 While you are on a call you can initiate a new call from the Call Inbox For more information see Accessing the calls in your Call Inbox during a call on page 130 To initiate a call from the
49. S OR SERVICES LOSS OF Third party terms USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libipeg The following component is licensed under libjpeg license Libipeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation 2 If only executable code is distributed then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the u
50. S source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Welcome aie sec rrieta ce nee eae ee 9 Basic features 000 c ce ee 9 IP De
51. TY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux O
52. ails of a call in the Call Inbox Call Prev Next Back When you view the details of a call in the Call Inbox you can do the following Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 128 Press the Call context sensitive soft key to place a call to the selected address using the primary login of the IP Deskphone Press the Prev context sensitive soft key to select and display he details of the previous entry in the call log Press the Next context sensitive soft key to select and display the details of the next entry in the call log Press the Back context sensitive soft key to leave the detail view and return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls appears on the IP Deskphone LCD screen For example if you miss three calls the following message appears 3 new calls Note When you view a missed call in your Call Inbox the new call message no longer appears on the LCD screen The new calls are stored as missed calls To view missed calls Msgs 1 KES e i All Press the Msg Inbox fixed keyand press the Missed context sensitive soft key Press the Up Down navigation key to highlight a call from the list of missed calls Press the Right context sensitive soft key to view the details of the missed call Note Yo
53. all you can dial an alphanumeric SIP address for example jdoe2 domain com You can enter and edit text on your IP Deskphone using the following methods Attention Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Entering text using the IP Deskphone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows When the context sensitive soft key label is abc you can enter alphabetic text e When the context sensitive soft key label is 123 you can enter numbers For example if you want to enter the lower case letter a press the abc 123 context sensitive soft key to toggle to alphabetic input Then press the number 2 key once If you want to enter the upper case letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word press you can do the following 1 To enter the first character
54. alls Feature Here N Yes ev Edit IN Done o Enable 1 Press the Feature soft key Press the Here soft key The screen displays Cancel Follow Me Here Press the Yes softkey Press the Edit soft key and at the prompt enter your own extension number Press the Done soft key when you have finished entering your extension number Press the Enable soft key The screen displays Activation OK The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book for the following e Viewing the Address Book on page 107 e Initiating a call from the Address Book on page 107 e Adding a contact to your Address Book on page 109 e Editing a contact in your Address Book on page 110 Copying information to the Address Book on page 114 e Searching for a contact in the Address Book on page 116 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View context sensitive soft key and then select Address Book from the menu See Figure on page 107 To view information about a contact use the navigation button to highlight a name and then press the View context sensitive soft key The name SIP address and designation of contact o
55. am except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you Third party terms have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are
56. and then press e the Change context sensitive soft key 2 Choose one of the following On Back Press the On context sensitive soft key to turn on alphanumeric dialing or Press the Back context sensitive KSI soft key to keep existing configurations and return to the Preferences menu To disable alphabetic mode and set numeric mode as the default 1 Press the Prefs context sensitive soft Prefs key and then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft key Getting started 2 Choose one of the following Press the Off context sensitive soft Off Back nae key to turn on alphanumeric dialing or Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Accessing the Avaya 1200 Series IP Deskphone Accessing the Avaya 1200 Series IP Deskphone You require a log on ID and a password to log on to a server with your IP Deskphone Logging on Whenever you log on to your IP Deskphone you must do the following e confirm your logon ID enter your password e select the duration of this session If you system administrator has configured your Deskphone with your user logon and password you can use the deskphone without further configuration For more information see Automatic login on page 47 The first time you use your IP Deskphone you need to complete some of
57. ature Enter the first phone number or SIP address that you want to call Place the active call on hold Make a second call When the second call is connected choose one of the following methods to establish a conference call Press the Conf soft key and then press the line button of the first held call OR Press the Feature soft key Enter 3 on the keypad While on an active call Press the Enter button Press the Line button of the first held CD call Transferring a call When more than one call is on hold the call you want to transfer must be the active call For more information see To make a call on hold the active call on page 139 Note 3 The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another phone 1 Press the Up Down navigation key to highlight Transfer Call from the menu 2 Press the Trnsfer context sensitive soft key while on a call to access the Trnsfer menu Trnsfer abe 3 Press the abc 123 context sensitive soft key to toggle between numeric and alphabetic input While on an active call 4 Choose one of the following Enter the phone number or SIP address to which you are transferring the call Select Select a contact from the Address Boo
58. call from a contact that is entered in the IP Deskphone Address Book the caller information appears as it is in the Address Book You can restrict the information displayed for incoming calls or for calls you make For more information see Configuring privacy settings on page 160 This chapter contains information about the following topics e Answering an incoming call on page 88 e Ignoring an incoming call on page 89 e Configuring Do Not Disturb on page 90 e Setting an interval for after call work on page 92 e Receiving intercom calls on page 93 e Receiving paging calls on page 93 e Receiving calls to a pickup group on page 94 e Receiving voice mail on page 96 e Forwarding calls to another number on page 98 Answering an incoming call When you can answer an incoming call you can choose one of four methods Receiving a call To answer an incoming call 1 Choose one of the following Answer Press the Answer context sensitive ED soft key that activates a Handsfree UG call in Lift the handset O l Press the Headset fixed key Press the Handsfree fixed key Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context sensitive soft key or by pressing the Goodbye fixed key The caller continues to hear the ringing tone but is unaware tha
59. censed under Public Domain DateTime PUBLIC DOMAIN NOTICE Third party terms National Center for Biotechnology Information This software database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction x Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not and cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose x Please cite the author in any work or product based on this material x x x Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Soft
60. cessing your personal Address Book use the dialpad to enter the search information For example e Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 e 1st Character Search to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears The Address Book e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad Using the Search feature You can search for a contact that is in your Avaya 1200 Series IP Deskphone Address Book You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Using Local Search You can search for a contact that is stored in your Address Book To search for a contact stored in your Address Book 1 Press the Services fixed key select Search and then select Local Search from the menu Press the Up Down navigation key and then press the Select context sensitive 2 soft key to choose a search criteria 1 User Name 2 Name Select 3 Phone Number
61. ck Press the Up Down navigation key to highlight the contact you want to edit and then press the View context sensitive soft key Press the Edit context sensitive soft key to edit the contact information Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters Use the dialpad to enter the new name for the contact Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note lf you only need to change the SIP address or phone number for the contact press the Next context sensitive soft key without making changes to the name The Address Book Back Use the dialpad to enter a new phone number or new SIP address URI for the contact Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Do one of the following to complete the entry Press the Yes context sensitive soft key to designate the contact as a friend and return to the address menu screen Press the No context sensitive soft key if you do not want a contact designated as a friend and return to the address menu screen Note lf the contact is already designated as a friend then the question Remove from friends appears Press the Yes context sensitive soft ke
62. ctive call Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold E9 1 Press the Hold fixed key The LCD on hold icon flashes beside the line on hold To retrieve a call on hold 1 To retrieve a call on hold do one of the chad CD following Press the Line feature key beside the flashing LCD indicator ua Press the Hold fixed key Multiple calls On Hold When you have more than one call on hold use the navigation key to highlight a call on the LCD screen You can perform an action with that call by using the context sensitive soft keys on the In call menu list The context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Activate context sensitive soft key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate context sensitive soft key Multiple calls In call mode While on an active call When the IP Deskphone has multiple calls connected at the same time you can access menu items Context sensitive soft keys for the multiple calls In call display screen NewCall Audio Ac
63. e above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission AG THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION Third party terms HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY
64. e emergency service operator disconnects it Note 2 lf the login time expires during an emergency call a prompt does not appears and the IP Deskphone automatically switches to permanent login Note 3 When you set your user profile for the first time you must confirm that the selected location is correct You can view your location by accessing the IP Deskphone information screen For more information see Viewing the IP Deskphone information on page 165 User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log on to your IP Deskphone If you delete your User Profile the IP Deskphone reboots and you must log on and create a new User Profile When you log on to Accessing the Avaya 1200 Series IP Deskphone your IP Deskphone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments for handset headset and handsfree e Alerting Volume adjustment e ldle Screen display text e Display Contrast and Backlight Screen Saver settings e Voice Mail settings number and mailbox ID e User location from a server provided list Time Date and Zone format settings e Default dialing alpha numeric e Call Ignore action local network e Search method Name First character Index e Dialing pattern default alpha numeric e Address Book en
65. e or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user Maintaining the IP Deskphone To delete user data files 1 Press the Services fixed key 2 Select File Manager Note You must enter your login password to access the File Manager menu 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input EF 4 Use the dialpad to enter your password Ok lls 5 Choose one of the following Press the Ok context sensitive soft Back key S Press the Back context sensitive soft key to return to the previous menu Maintaining the IP Deskphone Select Delete Exit Back Press the Up Down navigation key to highlight one of the following Profiles Sounds Languages System file Allfiles Choose one of the following Toenter the selected folder press the Select context sensitive soft key To delete contents of the selected folder press the Delete context sensitive soft key Note Folders cannot be deleted because they are on the IP Deskphone Ifyou are at the root folder of the flash disk press the Exit context sensitive soft key to return to the previous menu Ifyou are already inside the folder press the Back context sensitive soft key to return to the previous menu Maintaining the IP Deskphone To delete a user prof
66. en displays the confirmation message Activation OK Making a call To deactivate automatic callback Feature a 1 Press the Feature soft key AutoCB 2 Press the AutCB soft key a The screen displays Automatic Callback Yes 3 Press the Yes soft key to toggle the SES oe The screen displays the confirmation message Deactivation OK Joining a conference call You can use the Conference Meet Me feature to join a specific conference call To join a conference call Feature 1 Press the Feature soft key CnfMM 2 Press the CnfMM soft key CE The screen displays Conference Meet Me Making a call 3 Press the Yes soft key Yes The deskphone displays the following prompt Conference ID gt 4 Using the key pad enter the ID number of the conference you wish to join The conference ID is from 1 10 digits in length Note Ad hoc conferences are assigned IDs starting at 100 Use numbers outside of this range for the Meet Me conferences Done 5 Press the Done soft key CSA The deskphone displays the following confirmation message To Conference lt gt Receiving a call Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen Caller identification When you receive an incoming SIP call the Caller ID information appears on the LCD screen When you receive a
67. er press the Edit soft key and enter the number that you want to forward the calls to Press the Save soft key to save the new number Press the Enable soft key The screen displays Forward gt and the number to which calls will be forwarded To activate call forwarding busy Feature Ga CFwd EL Yes Gama Busy TT 1 Press the Feature soft key Press the CFwd soft key The screen displays Call Forward Press the Yes soft key Press the Busy soft key The screen displays Forward On Busy Receiving a call Enable Edit Save Enable To cancel call forwarding Feature Ga CFwd a Specify the number that you want to forward the calls to To forward calls to the last number to which calls were forwarded press the Enable soft key OR To forward calls to a different number press the Edit soft key and enter the number that you want to forward the calls to Press the Save soft key to save the new number Press the Enable soft key The screen displays Forward gt and the number to which calls will be forwarded Press the Feature soft key Press the soft key for whichever type of call forwarding is enabled All Busy NoAns Receiving a call Yes pa 3 Press the Yes soft key The screen displays the last number to which calls were forwarded Disable panni 4 Press the Disable soft key
68. ess the FolTo soft key The screen displays Follow Me To Press the Yes softkey The screen displays the last number to which calls were redirected Specify the number that you want to redirect the calls to To redirect calls to the same number press the Enable soft key OR To redirect calls to a different number press the Edit soft key and enter the number that you want to redirect the calls to Press the Done soft key to save the new number Press the Enable soft key The screen displays Activation OK Receiving a call Feature Here Yes Enable Edit Done Enable To cancel Follow Me Here 1 To redirect calls using Follow Me Here Press the Feature soft key Press the Here soft key The screen displays Follow Me Here Press the Yes softkey The screen displays the last number to which calls were redirected Specify the number that you want to redirect the calls to To redirect calls to the same number press the Enable soft key OR To redirect calls to a different number press the Edit soft key and enter the number that you want to redirect the calls to Press the Done soft key to save the new number Press the Enable soft key The screen displays Activation OK Receiving a call When you cancel Follow Me Here you must do so from the same extension where you activated the feature and received the redirected c
69. g to the headset instructions Connecting AC power optional Your Avaya 1200 Series IP Deskphone supports AC power and Power over Ethernet PoE For AC power use only the Avaya approved Global Power Supply N0146475 and the country specific IEC cable that you can order separately To use PoE your connected LAN must support PoE 1 Connect the DC barrel connector to the power jack on the back of the IP Deskphone 2 Thread the cable through the channel in the foot stand if installed to secure the cable 3 Plug the country specific IEC cable into the Global Power Supply and then plug the Global Power Supply into the nearest AC power outlet Connecting the LAN Ethernet cable Connect your Avaya 1200 Series IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Deskphone If your Ethernet port is equipped with Power over Ethernet PoE your IP Deskphone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building 1 Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Deskphone as shown in Figure 3 on page 37 2 Thread the cable through the channel in the foot stand if installed 3 Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Deskphone lights when a LAN connection is established Note When your LAN cable gets unplugged on an active IP Des
70. h the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password a Press the abc 123 context sensitive soft key to toggle between alphanumeric or numeric input b Use the dialpad to enter your authentication ID login at the prompt c Press the Login context sensitive soft key A new screen appears and prompts you for your user password 4 Enter your password by using the dialpad Note 1 When you enter your password the last character entered appears However all previous characters are hidden Note 2 When you enter your password and you use the navigation key to backspace you erase all the characters and must completely reenter your password again Accessing the Avaya 1200 Series IP Deskphone 5 Press the Next context sensitive soft NT Axrt Cancel Note You can cancel the login process ESP by pressing one of the following keys Cancel context sensitive soft key Ca Goodbye fixed key Quit fixed keys Accessing the Avaya 1200 Series IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum length of time of the session If you choose to use the default duration Permanent you remain logged on to the IP Deskphone until you log off To configure the login duration 1 C
71. hange the interface language CES 5 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Hold Mode Private Time 6 Network use to access the following Server Settings Device Settings Diagnostics Licensing Lock 7 User Settings use to modify the following Call Settings Idle display screen after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in Table 7 on page 42 Table 2 on page 21 lists the context sensitive soft keys that you can use to access menu items after dial pad input Table 2 Menu items accessed after dial pad input through context sensitive soft keys Send Press the Send context sensitive soft key to dial out the user input using the TE primary login of the IP Deskphone User input is run against the dialing plan abc or 123 Press the abc or 123 context sensitive IEE soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to set a subject line to your outgoing ee call before pressing the Send context sensitive soft key In call context sensitive soft keys When a call is active use the context sensitive soft keys to access menu items Table 3
72. he previously used number press the Enable soft key The screen displays the confirmation message Activation OK to confirm that twinning is enabled OR To twin calls a different number press the Edit soft key and enter the new number Press the Done soft key to save the new number Press the Enable soft key The screen displays the confirmation message Activation OK to confirm that twinning is enabled Press the Feature soft key Configuring custom settings Twin 2 Press the Twin soft key The screen displays the message Twinning 3 Press the Yes softkey CS Yes C The screen displays the prompt Disable Twinning Yes Ea 4 Press the Yes softkey The screen displays the message Deactivation OK Configuring privacy settings The IP Deskphone provides several privacy settings You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone You can also restrict the name SIP address or both from appearing on the screen In addition you can prevent a call from being recorded and restrict it from intrusions The following sections describe how to configure privacy settings on your IP Deskphone Incoming call privacy on page 160 e Outgoing call privacy on page 161 e Private calls on page 162 Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring
73. hoose one of the following Next Press the Next context sensitive soft key to set the logon duration to EI Permanent A login confirmation screen appears Timed Press the Timed context sensitive soft key to open a screen to seta E maximum time to remain logged in Note f you press the Timed context sensitive soft key you must then set the duration of the login Period 2 Press the Period context sensitive soft key to toggle the logon duration entries WES between hours or days 3 Do one of the following Use the dialpad to enter the number of hours or days you want to remain logged on and press the Next context sensitive soft key Accessing the Avaya 1200 Series IP Deskphone Back Press the Back context sensitive soft key to return to the permanent logon screen Press the Cancel context sensitive soft key to return to the first logon Cancel Timed logoff When you determine a logon time other than permanent the IP Deskphone reminds you of your expiry time Timed logoff while the IP Deskphone is idle When the login time expires and the IP Deskphone is idle not on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 sec
74. iction Name restricts only the name Address restricts only the address All restricts name and number Private calls You can use the Private Call feature to prevent a call from being recorded and to restrict it from intrusions After you enable Private Call subsequent calls cannot be intruded on bridged into or silently monitored until you disable it Configuring custom settings To set call privacy Feature To disable call privacy Feature Audio Codecs Press the Feature soft key Press the PrivC soft key The screen displays Private Call Press the Yes soft key The screen displays Private Call On to confirm that privacy is enabled Press the Feature soft key Press the PrivC soft key The screen displays Private Call Press the Yes soft key to toggle the setting The screen displays Private Call Off This feature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to modify the order of preference of the codecs between calls Configuring custom settings You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls To change the codec while on the call select Audio Change codec and then press OK The following context sensitive soft keys are available on the
75. ile 1 Press the Up Down navigation key to highlight the user profile you want to delete Delete 2 Choose one of the following Press the Delete context sensitive soft key to delete the highlighted user profile from the list Press the Back context sensitive Back soft key to return to the previous menu 3 Log off or restart the IP Deskphone to complete the process To delete a sound file 1 Press the Up Down navigation key to highlight the sound file you want to delete Delete 2 Choose one of the following Press the Delete context sensitive soft key to delete the highlighted sound file from the list Press the Back context sensitive Back soft key to return to the previous menu Maintaining the IP Deskphone To delete a language file 1 Press the Up Down navigation key to highlight the language file you want to delete 2 Choose one of the following Delete Press the Delete context sensitive soft key to delete the highlighted language file from the list Press the Back context sensitive Back soft key to return to the previous menu To delete a log file Press the Up Down navigation key to highlight the log file you want to delete 2 Choose one of the following Delete Press the Delete context sensitive soft key to delete the highlighted language file from the list Press the Back context sensitive Back soft key to return
76. imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that
77. ing call Pickup groups are assigned by your system administrator To receive a call using group pickup Feature 1 Press the Feature soft key Receiving a call PickG 2 Press the PickG soft key The screen displays Group Pickup Yes To receive a pickup group call using direct pickup 3 Press the Yes soft key Feature 1 Press the Feature soft key PickG 2 Press the DPkUp soft key The screen displays Direct Pickup Yes EA 3 Press the Yes soft key The IP deskphone displays the following prompt DpkUp gt 4 Enter the number of the phone from H which you wish to pickup the call aaa ane Receiving a call Done Ss 5 Press the Done soft key To receive a pickup group call using pickup any Feature 1 Press the Feature soft key PickG 2 Press the PickA soft key The screen displays Call Pickup Any 3 Press the Yes soft key P Receiving voice mail The following sections describe how to use the voicemail functions on your IP Deskphone e Enabling or disabling voice mail on page 96 e Retrieving voice mail on page 98 Enabling or disabling voice mail You can control whether the IP Deskphone directs your unanswered calls to voice mail Receiving a call If you enable voice mail and later disable voicemail so that new calls are not directed to voicemail the setting does not affect existing messages You can continue to acce
78. ive soft key menu Feature Audio New Call More LI LI LJ More context sensitive soft key menu Feature Prefs More LJ LI LJ Quick reference When you press the More context sensitive soft key for the third time you return to the first menu list A description of the context sensitive soft keys available with the phone is idle is provided below Conf Obtain a dial tone to place another call during an active call e Use to make a conference call Trnsfer e Transfer the current call to another location or contact 1 Change audio setting Use to change the audio settings based on the available bandwidth 2 Monitor audio quality Diagnostic tool to monitor the audio quality NewCall Obtain a dial tone to place another call during an active call e Use to make a conference call e Behaves like the Conf Context sensitive soft key See Idle phone display on page 183 Select a new menu list e When you press More a different selection of Context sensitive soft keys appears Press once to switch to NewCall Press twice to switch to Prefs Press three time to switch back to the main menu list Trnsfer Audio Quick reference Display screen icons The table below provides a list of the following display screen icons e Call state Icons to indicate the Call state of your phone e Inbox Icons to indicate the
79. k or Call Inbox by pressing the corresponding fixed key Highlight a contact from the list and then press the Select context sensitive soft key Transfr 5 Choose one of the following Press the Transfr context sensitive Clear soft key to connect the calling party To erase the address you enter press the Clear context sensitive Back soft key To return to the previous screen press the Back context sensitive soft key While on an active call The IP Deskphone prompts you with the following question Consult with party 6 Select one of the following context sensitive soft keys Press the Yes context sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer B3 No Press the No context sensitive soft key to transfer the call without consulting the contact to whom you want to transfer the call Back Sa Press the Back context sensitive soft key to return to the previous screen While on an active call Using the Call Park feature You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone Using Call Park does not tie up a line because the call is held on the IP Office call server You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone Using Call Park d
80. key to dismiss the Auto back out time menu and return to the Display menu or Note When you enter the Auto back out menu the current configuration for the Menu Auto back out time is pre selected highlighted on the list When you press the Select context sensitive soft key the time interval is flagged to commit to the configured preferences done after the idle screen is displayed and is used for menu auto back outs from that point forward Configuring Avaya 1200 Series IP Deskphones Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming call Prefs 1 Press the Prefs context sensitive soft key select Audio select Tones and then select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen Select Test Back Adjusting the volume 3 Choose one of the following Press the Select context sensitive soft key to set the ring pattern and return to the Tones menu Press the Test context sensitive soft key to briefly play the selected ring pattern Press the Back context sensitive soft key to keep the existing configurations and return to the previous menu You can adjust the volume of the IP Deskphone for the following Ring Volume Handset Volume Headset Volume Configuring Avaya 12
81. kphone your IP Deskphone LCD displays an alert message LAN cable unplugged Connecting the PC Ethernet cable Connect a CAT5e PC Ethernet cable between your Avaya 1200 Series IP Deskphone and your computer to enable your computer to access the LAN 1 Plug one end of the PC Ethernet cable not supplied into the PC Ethernet port on the back of your IP Deskphone as shown in Figure 3 on page 37 2 Thread the cable through the channel in the foot stand if installed 3 Connect the other end of the cable to the LAN port on your PC Wall mounting optional You can mount your Avaya 1200 Series IP Deskphone on a wall Wall mount the IP Deskphone using the two keyholes on the back of the it You do not need the foot stand for wall mounted applications 1 Remove the foot stand if already attached 2 Ensure all cables are properly routed and the IP Deskphone is functioning 3 Make small marks on the wall where you want to align each keyhole slot 4 Insert the screws not provided so that they protrude slightly from the wall 5 Align the keyholes on the back of the IP Deskphone with the screws in the wall 6 Slide the IP Deskphone onto the screws to secure it in position Entering text You can use combinations of the letters and numbers on the dialpad of your IP Deskphone to enter SIP addresses create Address Book entries and to designate labels for programmable keys Getting started To make a c
82. l Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a Third party terms portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of
83. le on an active call 6 Network use to access the following Server Settings Device Settings Diagnostics Disable screensaver Licensing Lock 7 User Settings use to modify the following Call Settings more Press the more context sensitive soft key Cd to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys NewCall Audio more To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation key to highlight a call on hold While on an active call 2 To retrieve the highlighted call on hold do one of the following pa Cao Na KO Press the Line feature key beside the flashing LCD indicator ua Press the Hold fixed key to retrieve a call on hold To make a call on hold the active call 1 Press the Up Down navigation key to highlight a call on hold Actvate 2 Press the Activate context sensitive soft key to make the highlighted call on hold CZ the active call This removes the call from on hold and automatically places the previous call on hold Using call conferencing You can use the Conference feature to establish a conference call between the active call and calls on hold The Conference feature is available when you are on an active call While on an active call To use call conferencing Conf Fe
84. le screen text display on page 63 e Configuring Menu auto back out on page 64 e Adjusting the volume on page 66 e Selecting a language on page 70 e Selecting the date and time format on page 71 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your IP Deskphone To adjust the display screen conirast Prefs 1 Press the Prefs context sensitive soft TES key select Display Display Settings and then select Contrast 2 Press the Left Right navigation key to increase or decrease the display contrast level Configuring Avaya 1200 Series IP Deskphones 3 Choose one of the following Press the Apply context sensitive soft key to save the changes and return to the Display menu Ss Press the Cancel context sensitive soft key to keep the existing configurations and return to the Display menu Apply Cancel or Creating the idle screen text display You can create a text to display on the screen while the IP Deskphone is idle To create the idle screen display text Prefs 1 Press the Prefs context sensitive soft key select Display and select Idle Screen Text Display abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 3 Use the dialpad to enter the display text you want to appear
85. ll use only the Volume and Volume fixed keys iE ig 3 Choose one of the following Back Press the Set context sensitive soft key to set the selected volume and return to the Voice menu Set or Press the Back context sensitive soft key to keep existing configurations and return to the Voice menu You can adjust the headset volume on the IP Deskphone Configuring Avaya 1200 Series IP Deskphones To adjust the headset volume Prefs 1 Press the Prefs context sensitive soft S35 key select Audio select Voice and then select Headset 2 To adjust the handset volume use one of the following methods Press the Left Right navigation key to increase or decrease the volume of the handset f Press the Volume fixed key to lt 3 increase the handset volume or press the Volume fixed key to D decrease the handset volume P Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following Set Back Press the Set context sensitive soft key to set the selected volume and Or ee se return to the Voice menu Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu You can adjust the handsfree mode volume on the IP Deskphone Configuring Avaya 1200 Series IP Deskphones To adjust the handsfree mode volume Prefs 2 od CH 3 Set Back C
86. ll by using any of the following methods e Initiating a call using the active call context sensitive soft key menu on page 132 e Initiating a call from the Address Book on page 107 e Initiating a call from the Call Inbox on page 128 While on an active call Initiating a call using the active call context sensitive soft key menu You can initiate a call using the active call context sensitive soft key menu To initiate a call using the active call context sensitive soft key menu More 1 Choose one of the following EE While on a call press the More context sensitive soft key and then NewC all the NewCall context sensitive soft key The IP Deskphone produces a dial tone 2 Choose one of the following Use the dial pad to dial the number or SIP address Note This places the current call on hold if it is not already on hold and you can continue to initiate the call as normally Back 7 z Press the Back context sensitive soft key to return to the in call screen Call Waiting While you are on an active call and you receive an incoming call You are notified of an incoming call by a message on the LCD screen anda notifying beep Answering the new call places the active call on hold you can also redirect the new call decline the new call transfer the new call or ignore the new call For more information see Receiving a call on page 88 While on an a
87. m any source distribution END OF TERMS AND CONDITIONS Third party terms
88. mber Accessing the Avaya 1200 Series IP Deskphone To log on from a different deskphone Feature Elogl Yes Done 1 Press the Feature soft key Press the Elogl soft key The screen displays Extension login Press the Yes soft key The deskphone displays the following prompt User ID gt Using the key pad enter the extension number of your deskphone Press the Done soft key The deskphone displays the following prompt Password gt Using the key pad enter the password for your deskphone The deskphone displays the confirmation message Login OK Accessing the Avaya 1200 Series IP Deskphone To log off from a different deskphone Feature ElogO Yes Press the Feature soft key Press the ElogO soft key The screen displays Extension logout Press the Yes soft key The deskphone displays the following prompt Password gt Using the key pad enter the extension number of your deskphone Press the Done soft key The deskphone displays the confirmation message Logout OK Making an emergency call You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on When you pick up the handset press the handsfree button or headset button without logging on a message Emergency calls only appears Accessing the Avaya 1200 Series IP Deskphone a
89. ncoming call do one of the Ignore following Press the Ignore context sensitive soft key to terminate an incoming call Press the Goodbye fixed key when you are not on an active call Configuring Do Not Disturb You can use the Do Not Disturb feature to prevent incoming calls To prevent an incoming call Feature 1 Press the Feature soft key Receiving a call DND CE Yes Ca To cancel Do Not Disturb Feature TE DND TES Yes Press the DND soft key The screen displays Do Not Disturb Press the Yes soft key The screen displays Do Not Disturb to indicate that the feature is activated If you have assigned DND to a programmable key the Do Not Disturb icon displays next to the button while the feature is active Press the Feature soft key Press the DND soft key The screen displays Do Not Disturb Press the Yes soft key to toggle the setting The screen displays Allow Calls to confirm that incoming calls will not be blocked The Do Not Disturb icon is removed from the screen If you have assigned DND to a programmable key the Do Not Disturb icon is removed to indicate that the feature is currently inactive Receiving a call Setting an interval for after call work The After Call Work feature allows you to have an interval of time between disconnecting from one call and receiving another incoming CCR Agent hunt group call During the interval any C
90. nd the IP Deskphone can only be used to make an emergency call All context sensitive soft keys and feature keys are blank and unusable except for the second context sensitive soft key which allows you to switch between numeric and alphabetic characters Note When the IP Deskphone is waiting for the user to log on or itis blocked by a screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call lt 38 Send Choose one of the following Pick up the handset Press the handsfree button Press the headset button Note Hang up or switch off the handset to return to normal state Dial the emergency number that is provided by your dialing plan Press the Send context sensitive soft key Note f you try to dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect Configuring Avaya 1200 Series IP Deskphones Configuring Avaya 1200 Series IP Deskphones You can adjust a few settings of the Avaya 1200 Series IP Deskphone to conform to the environment where you want to use the phone These settings are saved to your User Profile This chapter describes some of the settings that you can customize on your IP Deskphone e Adjusting the display screen contrast on page 62 e Creating the id
91. ng destinations for the contact information 1 Address Book 2 Press the Up Down navigation key to highlight the Address Book and press the Select context sensitive soft key 3 Press the abc context sensitive soft key to toggle between alphanumeric and numeric characters 4 Use the dialpad to enter a name for the new entry The Address Book Next Next Back Yes Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note f you do not need to change the name for the contact press the Next context sensitive soft key Use the dialpad to enter a new phone number or new SIP address for the above contact Choose one of the following Press the Next context sensitive soft key to continue Press the Back context sensitive soft key to return to the previous menu Note f you do not need to change the name for the contact press the Next context sensitive soft key Do one of the following to complete the entry Press the Yes context sensitive soft key to add the contact to a group and then select the group for the contact to be added The Address Book No Press the No context sensitive soft key if you do not want a contact designated as a friend and return to Back the address menu screen Press the Back context sensitive soft key to return to the
92. nmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software Third party terms We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS T Rex The following component is licensed under the T Rex license T Rex T Rex License Copyright C 2003 2004 Alberto Demichelis This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered fro
93. nn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Third party terms Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schalnat Group 42 Inc For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 2 Altered version
94. ntext sensitive soft key to toggle the view filter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on page 125 The All context sensitive soft key is displayed when the view mode is on Missed and displays all the calls in the Call Inbox Delete Press the Delete context sensitive eee soft key to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 129 Exit Press the Exit context sensitive soft Eis key to exit the Call Inbox Table 8 on page 123 provides a list of additional user interactions for the main inbox screen Table 8 Additional user interactions Use the Enter key to place a call to the C selected address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key Use the Dial pad to select an item by index To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do CI one of the following Lift the handset Press the Headset fixed key Press the Handsfree fixed key Table 8 Additional user interactions Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Viewing the details of a call in the Call Inbox To view det
95. o de activate the options are 1or2 Press the Done soft key The screen display a confirmation message Relay_Off Port lt gt Press the Feature soft key Configuring custom settings Relay C3 2 Press the Relay soft key The screen displays Relay Pulse Yes Ca 3 Press the Yes soft key The screen displays the prompt Enter relay port 4 Enter the number of the relay port that you want to activate the options are 1 or 2 Done 5 Press the Done soft key KZ The screen display a confirmation message Relay Pulse Port lt gt Twinning Twinning is a feature that allows you to have your calls ring on two phones You can twin your IP Deskphone with another internal phone or with an external phone For example you can twin your IP Deskphone with a mobile phone Your incoming calls will ring on both phones You can also make calls from either extension Twinning is available only if your system administrator has configured it for your system To twin your phone Feature Ea 1 Press the Feature soft key Configuring custom settings Twin Ess Yes Ka Enable To disable twinning Feature Ca Press the Twin soft key The screen displays the message Twinning Press the Yes softkey The screen displays the last number to which calls were twinned Specify the phone number of the device that you want to twin your deskphone with To twin calls with t
96. oes not tie up a line because the call is held on the IP Office call server A timer determines how long a call can remain parked this timer is configured by your system administrator If the timer expires before the call is retrieved at another extension the call is returned to your phone To park a call Feature TE 1 Press the Feature soft key CPark 2 Press the CPark soft key The screen displays the message Cal1 Park Yes 3 Press the Yes soft key The deskphone displays the following prompt PrkOn gt While on an active call 4 Using the key pad enter an ID for the parked call Enter an ID that is up to 9 digits in length You will need to enter this ID when you retrieve the call from park Note f there is not currently an active called parked that uses the ID that you have entered the deskphone displays Forbidden OK a 5 Press the OK soft key The screen displays To CPark lt extension number IPaddress gt Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call To retrieve a parked call Feature gE 1 Press the Feature soft key RCall 2 Press the RCall soft key The screen displays Retrieve 3 Press the Yes soft key B3 The deskphone displays the following prompt UnPark gt While on an active call
97. on Logout Conference Meet Me After Call Work Follow Me Here Cancel Follow Me To Call Record Press the Msgs context sensitive soft key to access the following features 1 Voice Mail use to call your Voice Mail number Missed Call Notification use to access your Missed Call details Press the Redial context sensitive soft key to redial the last dialed number If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt Table 1 Menu items accessed through context sensitive soft keys Part 3 of 4 Function When you press the More context sensitive soft key a different selection of context sensitive soft keys appears Press the abc context sensitive soft abc or 123 key to abc context sensitive soft key must be displayed abc context sensitive soft key to display the 123 context sensitive soft key on the menu list Prefs Press the Prefs context sensitive soft WEZ key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings 3 Feature Options use to configure the following Call Ignore Action Missed Call Notification Table 1 Menu items accessed through context sensitive soft keys Part 4 of 4 Prefs 4 Language use to c
98. on the idle screen display of the IP Deskphone Configuring Avaya 1200 Series IP Deskphones 4 Choose one of the following Save Back Press the Save context sensitive or soft key to save the idle screen text display ba Press the Back context sensitive soft key to keep the existing screen display text and return to the Display menu Configuring Menu auto back out You can use the Menu Auto back out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive To configure Menu Auto back out Prefs 1 Press the Prefs context sensitive soft key choose Display and then Menu KS Auto back out 2 Choose one of the following Select Back Press the Select context sensitive ai soft key Press the Back context sensitive soft key to return to the previous menu Configuring Avaya 1200 Series IP Deskphones 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values Never 10min 5min 2min 1min 30sec 15sec Note The Never option turns off Menu Auto back out 4 Choose one of the following Select Back Press the Select context sensitive soft key to configure the Auto back out time to the selected highlighted value and return to the Display menu Press the Back context sensitive WEA soft
99. onds and the IP Deskphone logs off If you answer a call during the logout prompt the logon switches to permanent login Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit key to dismiss the log out prompt and switch to permanent login Accessing the Avaya 1200 Series IP Deskphone e Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login Note f you press the Release Goodbye key to dismiss the logout prompt you also terminate the call If you do not respond the prompt times out in 45 seconds and the IP Deskphone switches to permanent login Selecting a location When you first login to the IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note 1 During an emergency call you cannot log out from the IP Deskphone or release or disconnect the call The IP Deskphone remains connected to the emergency service until th
100. ones Carefully read each of the followoing sections before you operate your IP Deskphone Before you begin on page 36 Connecting the components on page 36 Entering text on page 40 Accessing the Avaya 1200 Series IP Deskphone on page 46 Configuring Avaya 1200 Series IP Deskphones on page 62 Before you begin CAUTION Damage to Equipment Consult your system administrator to ensure that you plug your IP Deskphone into a 10 100 1000 BaseT Ethernet jack To prevent severe damage to your IP Deskphone do not plug your Avaya 1200 Series IP Deskphone into a regular phone jack CAUTION Your Avaya 1200 Series IP Deskphone is designed for use in an indoor environment only Connecting the components Figure 3 on page 37 shows the connections on the Avaya 1200 Series IP Deskphones Getting started Figure 3 Connections on Avaya 1200 Series IP Deskphones LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power PC Ethernet LAN LED WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone Attaching the foot stand optional Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1200 Series IP Deskphone If you insert the foot stand
101. ontact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c1 they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to signa copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Third party terms
102. ore CZ A description of the context sensitive soft keys available with the phone is idle is provided below Redial or NewCall Redial the last dialed number e If there is no stored redial number NewCall appears and has the same effect as pressing the primary user line key dial prompt Toggle between alpha and numeric input modes e To type letters abc must be displayed To type numbers press abc to display 123 on the menu list Display the Messages menu 1 Voice Mail Use to access your Voice Mail The IP Deskphone connects to the server to retrieve your Voice Mail ScrnSvr Activate the screensaver only if the screensaver feature is enabled Quick reference Display the Preferences menu 1 Display Adjust screen display settings 2 Audio Adjust tones and volume settings 3 Feature Options Program call ignore actions and call fwd notification 4 Language Change language 5 Misc Options Set alpha dialing search method privacy settings location and time 6 Network Access Server Settings Device Settings Diagnostics and Lock 7 User Settings Modify call settings voice mail setting and remembering settings Select a new menu list e When you press More the following context sensitive soft keys appear abc or 123 Prefs Active call display Feature Conf Trans More L More context sensit
103. oring the default settings for programmable keys 153 Configuring speed dial keys 02020 cee aee 153 Querying programmable keys 20000 0 eee 155 Using the relay option 0 0 00 c eee eee eee 156 TWINNING cere winch lee of ee Se ae eae O 158 Configuring privacy settings 20 00 eae 160 Incoming call privacy a 160 Outgoing call privacy 0 e eee eee 161 Private calls ssi issued ese aig lel eg ea ieee reac ales 162 Audio Codecs 2 020 c cette ee 163 Audio Codec Selection 0 00 0 eee ee 164 Audio Codec Ordering 0 000 eee eae 164 Maintaining the IP Deskphone 165 Viewing additional phone information 165 Accessing the services menu a 166 Checking for updates aa 167 Resetting the IP Deskphone phone 168 Erasing the user data aa 169 Network MENU 0 0 ins Ekkan eee 174 Automatic remote software updates 175 File Manager 04 eee eee eee 176 Visual indicators eee eee 177 Visual Alerter Message Waiting Indicators 177 Monitoring other extensions aa 177 Quick reference 22020e ee eee eee eee 179 Fixed KEYS nck o de gee ets eee tahoe eee dened 179 Commonly used functions ce eee ee eee 181 Context sensitive soft keys 0000 cece eee 182 Display sc
104. ostics Disable screensaver Licensing Lock 7 User Settings use to modify the following Call Settings More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Trnsfer Audio More Unlock The Unlock context sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver Navigation keys This section provides information about keys you can use to navigate within the menus of your IP Deskphone You can select menu items in one of the following ways e Menu items are sorted by number Press the corresponding number on the dialpad and then press the Select soft key e Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key Table 4 on page 30 describes the navigation keys and their functions Table 4 Navigation keys and functions Part 1 of 2 Navigation Key Cluster Navigation Key Cluster Function Press the Left or Right arrows on the Navigation Key Cluster to Scroll long lines of text when you view caller ID Note The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox When your Search Method
105. oup After you receive a call from the paging group the following happens The display on the screen includes a lt lt Paging gt gt tag the From header and optional subject The IP Deskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond Receiving a call e The IP Deskphone does not display context sensitive soft keys e The IP Deskphone blocks all key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key e If you are on an active call the IP Deskphone does not auto answer the page call e While the page call is active Do Not Disturb DND is enabled on the IP Deskphone the IP Deskphone does not accept other incoming calls until the page call ends e If you are in the process of making an outgoing call and a page call comes in the IP Deskphone ends the outgoing call and auto answers the page call Receiving calls to a pickup group Your IP Deskphone can be part of a pickup group In a pickup group each member can answer another member s calls The following options are available for answering calls to a pickup group e Group pickup answer an incoming call to any group of which you are a member e Direct pickup answer an incoming call at an extension number that is not assigned to the group e Pickup any answer the first available incom
106. place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 5 of 7 When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Prefs Press the Prefs context sensitive soft key to display the Preferences The menu items include the following 1 Display use to adjust the display settings of the LCD screen Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 6 of 7 Prefs 2 Audio use to adjust tones and volume setting 3 Feature Options use to configure the following Call Ignore Action Call Fwd Notification Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Hold Mode Private Time Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 7 of 7 Prefs 6 Network use to access the following Server Settings Device Settings Diagn
107. press the dialpad key 6 2 Pause briefly 3 To enter the next letter press the dialpad key 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in Table 7 on page 42 To enter a special Getting started character press the dialpad number 1 to cycle through the characters until you reach the one you need For example to enter a question mark press the number 1 key eight times Table 7 Alphanumeric characters for dialpad key 1 Part 1 of 2 Character Name at period 5 dash underscore amp ampersand apostrophe A carat question mark exclamation point left parentheses right parentheses comma backslash forward slash colon semi colon Bs tilde equal Table 7 Alphanumeric characters for dialpad key 1 Part 2 of 2 Character Name plus 1 numeral 1 Note No letters are associated with the O key Getting started Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 context sensitive soft key when you enter text you can set the Avaya 1200 Series IP Deskphone dialpad default to alphabetic mode To set the dialpad to alphabetic mode as the default 1 Press the Prefs context sensitive soft Prefs key and then select Misc Options Highlight Alpha Dialing
108. previous menu 9 Choose one of the following Yes 7 Press the Yes context sensitive soft key to designate the contact as a friend No nag Press the No context sensitive soft key if you do not want to designate the contact as a friend and return to the address menu screen 10 Press the OK context sensitive soft key to complete the entry and return to the previous menu O Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods e Index Search performs a search based on the index number you enter e 1st Character Search performs a search based on the first character you enter e Name Search performs a search based on the name you enter The Address Book To change the search method of the IP Deskphone Prefs Change Ca Select Press the Prefs context sensitive soft key select Misc Options and then highlight Search Method from the menu Press the Change context sensitive soft key Press the Up Down navigation key to highlight the Search Method you want to use as the default when you search for a contact 1 Index Search 2 1st Character Search 3 Name Search Press the Select context sensitive soft key to select a search method and then return to the previous menu Using the Search feature in the Address Book To search for a contact while ac
109. query Exit 4 When you are finished querying E8 programmable buttons press the Exit soft key Configuring custom settings Using the relay option You can use your IP Deskphone to activate external devices that are connected to the IP Office server through a relay connection For example you can use your IP Deskphone to activate a door release system The controls on your IP Deskphone allow you to close the relay switch the to activate the device in this case the device remains active until you open the relay switch to turn it off Alternately you can use relay pulse to activate the device for a 5 seconds To close the switch and activate a relay connection Feature 1 Press the Feature soft key Rely C 2 Press the Rely soft key The screen displays Relay On Yes Ea 3 Press the Yes soft key The screen displays the prompt Enter relay port 4 Enter the number of the relay port that you want to activate the options are 1 or 2 Configuring custom settings Done 5 Press the Done soft key The screen display a confirmation message Relay_On Port lt gt To open the switch and de activate a relay connection Feature Rely Yes Done To use relay pulse Feature 1 Press the Feature soft key Press the Rely soft key Press the Yes soft key The screen displays the prompt Enter relay port Enter the number of the relay port that you want t
110. r not as Friend appears When you view the details of a contact you can e Edit the contact information For more information see Editing a contact in your Address Book on page 110 Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call The Address Book First go off hook by using one of the methods described in the section Making a call using off hook dialing on page 78 You can also access the Address Book while on an active call and initiate a new call The IP Deskphone automatically places the active call on hold when you initiate a new call To initiate a call to a contact stored in the Address Book CD 1 Press the Directory fixed key to select a contact from the Address Book to call 2 Press the Up Down navigation key to highlight a contact on the list View 21373 3 Press the View context sensitive soft key to make a call to the contact 4 Choose one of the following Call Back Press the Call context sensitive soft iss or key to make a call to the contact Press the Back context sensitive soft key to return to the off hook screen The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone To add
111. reen icons 0c cece eee eee 186 Limitations sacian 6 cee teed eve diet 187 Third party terms 1 2 0 20 eee 189 Third Party Terms for Avaya 11xx 12xx sw release 3 x thru 4 x 189 CNW secs nakagat tan JA eee Secs nee ta noes cee ees 190 AMD aag KAN ANA aed eos eee on 197 LIDPNG PE 197 KEIN random 6 ica ba ad AA AG ke ee cd ee 200 Wehar functions 00 cee eee eee eee 201 IDDE aay cade WG NANANG DALA we ease Pe eee 202 TREX G s2 kna Wa leaves eval PALANG DNA Re Be els 203 Welcome The Avaya 1200 Series offers two models of IP Deskphones the Avaya 1220 and the1230 IP Deskphones The Avaya 1220 and 1230 IP Deskphones bring voice and data to your desktop by connecting directly to a Local Area Network LAN through an Ethernet connection The IP Deskphones communicatee using Session Initiated Protocol SIP after the software is upgraded to a SIP enabled version Basic features The Avaya 1200 Series IP Deskphones include the following features lines with 25 character display capability 1220 IP Deskphone 5 1230 IP Deskphone 9 self labeled line keys 1220 IP Deskphone 4 1230 IP Deskphone 10 four context sensitive soft keys self labeled six specialized feature keys six fixed call processing keys three with LED status F Mute Handsfree Goodbye Applications Headset Hold volume up down key to separately adjust the ringer speaker headset and handset
112. ribed or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTI
113. s COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6 August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Gle
114. s l Press the Prefs context sensitive es soft key and then select Network from the menu Note You need to enter an administration password to access the Network menu items Automatic remote software updates Note Your system administrator must enable Remote check for update for this feature to work Your IP Deskphone can be configured to perform automatic software updates If this feature is configured the IP Deskphone displays when a software update is scheduled to occur and Yes and No context sensitive Maintaining the IP Deskphone soft keys are displayed If the IP Deskphone is idle and no key is pressed the software update begins in one minute If you press Yes the software download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays the software download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the software update does not occur Your IP Deskphone attempts the software download process again in two hours Note f you allow the update to proceed and the server is down the IP Deskphone does not ask for updates again File Manager You can use File Manager to navigate to the IP Deskphone file system Acess the File Manager menu through
115. s must be plainly marked as such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the use of this source code as a component to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png get copyright function is available for convenient use in about boxes and the like printf s ong_get_copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Third party terms Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license Kern_random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain th
116. s soft key The screen displays Buttons Reset Configuring speed dial keys You can configure the programmable keys for speed dialing Configuring custom settings To configure speed dialing Feature 1 EI EE l pe l 4 C a OK xm Press the Feature soft key Enter 1 or 2 on the dialpad Press the Enter key The Speed Dial screen displays and prompts you to Press a button Press the programmable key that you want to assign a feature to The screen prompts you to enter a phone number Enter a phone number using the keypad Press the Ok softkey The screen prompts you to enter a label Enter a label using the keypad or press Enter to use the phone number as the label Configuring custom settings 7 Press the Enter key The screen displays Programmed and a label displays next to the programmable key to indicate the name of the assigned feature Querying programmable keys You can query any of the programmable keys to confirm which function has been assigned to the key To query button programming Feature 1 Press the Feature soft key BtnQy Sa 2 Press the BtnQy soft key The Button Inquiry screen displays for 3 seconds and prompts you to press a button 3 Press the programmable key that you EE want to query The screen displays text to indicate the name of the assigned feature for 3 seconds and prompts you to press a button for another
117. sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Third party terms Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable cop
118. sfree key or the Line key and enter the SIP address or phone number and press send Or press the Redial key to call the previously entered SIP address or phone number e Press the Services hard key select Search select an entry in the Address Book and then press the Call key Lift the Handset or press the Headset key Handsfree key or the Line feature key and dial from the Address Book or Inbox as follows 1 Press the Address Book or Inbox key 2 Navigate to the required entry 3 Press the Select key to conect Answering a call Perform one of the following to answer a call e Press the Handsfree key e Press the Headset key e Press the Line key e Press the Answer key e Pick up the Handset If you choose not to answer the call you can press one of the following keys Ignore Stops call ringing Making an emergency call To make an emergency call logging on is not required Choose one of the following options e Lift the Handset and dial the emergency number e Press the Handsfree key and dial the emergency number Press the Headset key and dial the emergency number Context sensitive soft keys The following context sensitve key menus are provided below e Idle phone display on page 183 e Active call display on page 184 Quick reference Idle phone display Feature Msgs Redial More LL More context sensitive soft key menu first Feature 123 abc Prefs M
119. sion For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SU
120. skphone controls anaana ae 10 IP Deskphone display 0000 eee 16 Cleaning the IP Deskphone LCD display screen 16 Context sensitive soft keys aan 16 Idle display screen after dial pad input 20 In call context sensitive soft keys 21 Navigation keys 0 eae 29 Available IP Deskphone call features 31 Security features eee 32 Secure connection 0c e eee eee 32 Regulatory and safety information 33 DenAn regulatory notice for Japan 24 35 Getting started ee et 36 Before you begin 6 0 cee ees 36 Connecting the components ee eee 36 Attaching the foot stand optional 37 Connecting the handset 0 38 Connecting the headset optional 38 Connecting AC power optional aa 39 Connecting the LAN Ethernet cable 39 Connecting the PC Ethernet cable 40 Wall mounting optional 0 00 eee ee eee 40 Entering text asia eile ied es del NS BB HANG 40 Entering text using the IP Deskphone dialpad 41 Configuring the dialpad to alphanumeric dialing 44 Accessing the Avaya 1200 Series IP Deskphone 46 LOGGING ona AA ae kien die tinea tees 46 Automatic login 2 622 Seeered ob eae YNAA Ce eee NP 47 Setting the
121. ss existing messages and use other voicemail functions To enable voice mail Feature L VM on k3 Yes KI To disable voice mail Feature VM on Yes Press the Feature soft key Press the VM on soft key The screen displays Voicemail On Press the Yes soft key to enable voice mail The screen displays the confirmation message Voicemail On Press the Feature soft key Press the VM on soft key The screen displays Voicemail On Press the Yes soft key to toggle the setting and disable voice mail The screen displays the confirmation message Voicemail Off Receiving a call Retrieving voice mail To retrieve voice mail messages 1 Choose one of the following methods Msgs Press the Msgs soft key The IP deskphone immediately connects to your voice mail inbox OR Feature Press the Feature soft key Enter 981 on the key pad Press the Enter key located in the center of the navigation key Forwarding calls to another number You can redirect your calls to another telephone in your system The IP Deskphone allows you to control how your calls are redirected The following sections describe the options for redirecting calls e Call forwarding on page 99 Receiving a call Follow me on page 103 Call forwarding There are three options for call forwarding e forward all calls immediately e forward calls only when there is no an
122. ss the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call Select Back Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox Choose one of the following Press the Select context sensitive soft key to initiate a call to the highlighted caller Note This places the current call on hold if it is not already on hold Press the Back context sensitive soft key to return to the in call screen While on an active call While on an active call You can use the following features during an active call e Making a new call on page 131 e Call Waiting on page 132 e Placing a call On Hold on page 133 e Using call conferencing on page 139 e Transferring a call on page 141 e Using the Call Park feature on page 144 e Using account codes on page 146 e Recording a call on page 147 You can use the Action context sensitive soft key to perform the following actions with an active call 1 New Call to begin a new call while other calls are on hold 2 Transfer Call to transfer the call to another phone number or SIP address Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new ca
123. st common usage of this key is when the call displayed onscreen is a call that was parked against the user or a call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears Table 3 Menu items accessed during an in call session through context sensitive soft keys Part 4 of 7 More If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys NewCall More If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Prefs lI More If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Trnsfer Audio More list When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu NewCall Press the NewCall context sensitive soft key to obtain a dial tone to
124. status of each incoming calls in your Inbox Call state icon On hook On the phone Ca On hold rng Call Forward enabled T Forward gt ext is displayed Do Not Disturb enabled OF Outgoing call Incoming call ringing a Missed call ntg Incoming Call Answered co Incoming Call Missed New ai Incoming Call Missed Reviewed Pam Limitations Table 11 on page 187 lists the limitations for Avaya 1200 Series IP Deskphones when used with IP Office 8 0 Table 11 Limitations Function Call Decline Reasons are not supported A menu item for Call Decline Reasons displays on the IP deskphone when you select Prefs 5 Feature Options but will not function Call Decline Reasons A menu item for Ends Dialing displays on the IP deskphone when you select Prefs gt Misc Options but this feature is not supported The option is disabled by default do not change this setting Ends Dialing Call Subject The Call Subject feature is not supported A menu item for Call Subject displays on the IP deskphone when you select Prefs gt Feature Options but information that you enter here will not be included in the call Third party terms Third party terms Third Party Terms for Avaya 11xx 12xx sw release 3 x thru 4 x Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the
125. swer at your number e forward calls only when your line is busy To activate call forwarding for all calls Feature a 1 Press the Feature soft key CFwd C 2 Press the CFwd soft key The screen displays Call Forward Yes p 3 Press the Yes softkey All pom 4 Press the All softkey The screen displays the last number to which calls were forwarded 5 Specify the number that you want to forward the calls to Enable To forward calls to the same po number press the Enable soft key OR Receiving a call Edit Save Enable To forward calls to a different number press the Edit soft key and enter the number that you want to forward the calls to Press the Save soft key to save the new number Press the Enable soft key The screen displays Forward gt and the number to which calls will be forwarded To activate call forwarding no answer Feature CFwd Yes paawa NoAns L 1 Press the Feature soft key Press the CFwd soft key The screen displays Call Forward Press the Yes soft key Press the NoAns soft key The screen displays Forward On No Answer Specify the number that you want to forward the calls to Receiving a call Enable Edit Save Enable To forward calls to the last number to which calls were forwarded press the Enable soft key OR To forward calls to a different numb
126. t you are ignoring the call You can set the Call Ignore feature to either Local or Network When Call Ignore is set to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore context sensitive soft key When Call Ignore is set to Network and you press the Ignore context sensitive soft key the IP Deskphone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To set the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore context sensitive soft key to ignore the incoming call Receiving a call To ignore an incoming call Prefs 1 Press the Prefs context sensitive soft a key select Feature Options and then select Call Ignore Action from the menu Change 2 Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network 3 To terminate an incoming call alert and ignore the i
127. the following oc a Replace the handset into the cradle Mm Press the Goodbye key Using handsfree calling While on an active call you can switch between the handset and handsfree mode Making a call To end a handsfree call a Press the Goodbye key To mute a handsfree call 1G 1 Press the Mute key The LED indicator lights NG 2 Press the Mute key again to return toa two way handsfree conversation To switch from the handsfree to handset mode Ce 0 Lift the handset To switch from the handset mode to handsfree mode 1 Press the Handsfree key The LED indicator lights with a solid red light 5 2 Replace the handset Making a call To use a headset 1 Connect the headset to the headset jack or the handset jack 2 Press the Headset key The LED indicator lights 3 Press the Goodbye key or press the button on the wireless headset if equipped to release a call To switch from handsfree to headset 1 Press the Headset key The LED indicator lights Making a call using redial Automatically redial the last telephone number that you dialed To make a call using redial 1 Redial the last number called by using one of the following methods Making a call Redial Press the Redial sofkey to E immediately initiate the call Note The Redial context sensitive soft key only appears if a number or address was previously entered
128. the Incoming Call Privacy setting Configuring custom settings To configure Incoming Call Privacy Prefs 1 Press the Prefs context sensitive soft a key select Misc Options and then Incoming Privacy from the menu 2 Choose one of the following Change Press the Change context sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction Back Press the Back context sensitive soft key to return to the previous menu without implementing any changes 3 Press the Up Down navigation key to highlight one of the following None no restriction Name restricts only the name Address restricts only the address All restricts name and number Outgoing call privacy You can restrict the information for outgoing calls from your phone by configuring the Outgoing Call Privacy setting Configuring custom settings To configure Outgoing Call Privacy Prefs 1 Press the Prefs context sensitive soft key select Misc Options and then Outgoing Privacy from the menu 2 Choose one of the following Change g Press the Change context sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction Back Press the Back context sensitive soft key to return to the previous menu without implementing any changes 3 Press the Up Down navigation key to highlight one of the following None no restr
129. the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those
130. the Services menu Visual indicators Visual indicators The Avaya 1200 Series IP Deskphones use visual indicators or cues to indicate incoming calls and messages The display icons on the IP Deskphone also indicate the current call state Visual Alerter Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail Table 9 on page 177 lists the visual indicator and the LED status Table 9 Visual Alerter Message Waiting Indicator Visual indicator LED status Red LED Voice mail left by caller Steady red light until message is reviewed Incoming call IP Deskphone ringing Fast blinking red light Monitoring other extensions Your system administrator can enable you to monitor the status of other lines When this feature is enabled you can use the visual indicators on your IP deskphone to monitor whether other extensions are idle or busy You can also answer calls to those extensions Visual indicators Table 10 on page 178 lists the status visual indicators that the IP deskphone uses to show the status of the line that you are monitoring Table 10 Visual indicators for monitored lines Icon Line status Idle e Flashing Ringing Solid Bus G y Quick reference Quick reference This section provides a quick reference guide for the Avaya 1200 Series IP
131. tries e Call Inbox entries e Programmable keys configuration Confirmation logon screen When you complete the logon process the logon confirmation screen appears Press the OK context sensitive soft key to complete the logon process If the login is unsuccessful a login error message Failed to login user Authentication required appears Press the OK context sensitive soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of your password Note In case of login failures the IP Deskphone displays the message Failed to login user and then automatically returns to the login screen Accessing the Avaya 1200 Series IP Deskphone Logging off from the Avaya 1200 Series IP Deskphone To log off from the IP Deskphone 1 Press the Services fixed key and then select Logout from the menu abc 2 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 3 Use the dialpad to enter your password at the prompt 4 Choose one of the following Press the Logout context sensitive Logout Back soft key to complete the logout or process The IP Deskphone returns Sees to the User Login screen Press the Back context sensitive soft key to remain logged on and return to the Services menu Logging on and off from a different extension This feature allows you to log on to a different deskphone using your own extension nu
132. turn to the first menu list with the following context sensitive soft keys NewCall Audio more When you press the more context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list Trnsfer Press the Trnsfer context sensitive soft key Eas to transfer the current call While on an active call more Press the more context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Conf Prefs more When you press the more context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list While on an active call Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings 3 Feature Options use to configure the following Call Ignore Action Call Fwd Notification Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options Alpha Dialing Search Method Incoming Privacy Outgoing Privacy Hold Mode Private Time Whi
133. tvate Press NewCall context sensitive soft key to obtain a dial tone to place another call The NewCall context sensitive soft key is used to make a conference call This key behaves like the Conf context sensitive soft key Press the Audio context sensitive soft key to change the audio settings or the current active call The Actvate context sensitive soft key appears when the highlighted call is not the selected call Press the Actvate context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sensitive soft key is also used to retrieve calls parked against the user Note The Actvate context sensitive soft key never appears at the same time as the Audio context sensitive soft key While on an active call more Press the more context sensitive soft key to select a new menu list of context sensitive soft keys When you press the more context sensitive soft key a different selection of context sensitive soft keys appears e Ifyou press the more context sensitive soft key once from the first menu list you access the following context sensitive soft keys Trnsfer more e If you press the more context sensitive soft key from the first menu list twice you access the following context sensitive soft keys Prefs more e If you press the more context sensitive soft key from the first menu list three times you re
134. u manage the missed call the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 124 and Initiating a call from the Call Inbox on page 128 To view all the calls in the Call Inbox press the All context sensitive soft key Delete EE 5 To delete the highlighted missed call or all missed calls press the Delete context sensitive soft key For more information see Deleting calls in your Call Inbox on page 129 Note The IP Deskphone deletes only the missed calls from the Call Inbox Exit 6 To exit the Inbox and return to the idle IP KI Deskphone screen press the Exit context sensitive soft key Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call Changing the Missed Calls Notification behavior Msgs 1 Press the Msgs context sensitive soft 2 Press the Up Down navigation key to highlight Missed Calls Notification Select 3 Choose one of the following ES Press the Select context sensitive soft key Press the Back context sensitive soft key to abort the changing of the configurations and return to the Message Options screen If you press the Select context sensitive soft key one of the following messages appears based on the current setting of the option
135. ware Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not Third party terms allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example
136. x key to access your Call Inbox The Call Inbox stores all incoming calls on an active IP Deskphone Redial PI Directory Volume Mute 5 Press the Redial key to display a list of 15 most recently dialed numbers You can select a number from the redial list and then dial it save in the phonebook delete or check information about the call Press the Directory key to access your phonebook Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down left and right movements For more information see Navigation keys on page 29 Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume Press the Mute key to listen to the call without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit Handsfree Goodbye Headset A l Hold Press the Handsfree key to activate the built in speaker and microphone Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Enter key at the center of the
137. xcluding the handset This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter TO BM HUES RES Kee At ES VCCI ORB ROC SC Se there CS CORR HERAT HI SOLE RM ELT ETAL TO HANS GF LEV SSBC RRL THRE ASA BIGTI TIL HEUET RRS BAM lc HET ELMAR SLT PEL Table 5 lists EMC compliance for various jurisdictions Table 5 EMC compliance Part 1 of 2 Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FCC Rules for States 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZ CISPR 22 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance Regulatory and safety information Table 5 EMC compliance Part 2 of 2 Jurisdiction Standard Description European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures
138. y to remove the contact from your friends list or press the No context sensitive soft key to keep the contact on your friends list Press the Back context sensitive soft key to return to the previous menu The Address Book 10 Press the Ok context sensitive soft key to complete the entry and return to the previous menu To delete a contact from your Address Book 1 Press the Up Down navigation key to highlight the contact you want to delete and press the View context sensitive a soft key View Edit 2 Press the Edit context sensitive soft key to access the contact information Delete 3 Press the Delete context sensitive soft key to completely delete the contact from the Address Book Ok Choose one of the following A Press the Ok context sensitive soft Back key to confirm Press the Back context sensitive soft key to return to the previous menu Ok Press the Ok context sensitive soft key to complete the procedure and return to the Address Book o The Address Book Copying information to the Address Book To copy information from the Call Inbox screen to the Address Book use the Copy fixed key To copy a contact to the Address Book Copy Ba i Do De Select abc 1 Press the Up Down navigation key to highlight the contact in the Call Inbox that you want to add to your Address Book and press the Copy fixed key A new screen appears offering the followi
139. y of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Progr

Avaya 1200 Telephone User Manual

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