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Apple DPR2320TM Network Card User Manual

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1. System i WebSTsR o Signal Status P 9 gt Log l Scientific 9 Setup Atlanta gt Setup Advanced Settings MAC Filtering This page allows you to configure MAC address filters Block Listed I MAC Address Filters IMAC MAC loo j oo joo joo joo joo oo oo oo oo oo foo 01 I I 02 T I MAC r r MAC f bo bo o lo o foo oo oo bo bo bo fo 103 04 m IA MAC i MAC bo bo o lo bo foo o bo bo bo o oo 05 06 MAC MAC 07 foo 00 00 o0 00 00 oe oo o0 oo oo oo foo A eel IMAC r r r MAC I L L Lr r oi i09 foo loo o0 oo o0 00 jag oo oo oo oo oo foo MAC MAC n oo joo 0O0 jOoO j00 j0O 12 oo 00 j O0O0 j00 00 00 Mac 00 lo loo oo o oo MAC oo oo oo oo loo foo M C o o bo bo bo fo D oo oo joo joo joo joo 15 rs e ef M PE 16 ef m iMAC MAC 00 loo oo loo oo loo oo joo oo oo loo foo 17 o n A H 18 00 IMAC MAC r r 19 00 bo bo o bo bo 20 oo oo joo foo joo joo Apply How Do I Configure the Gateway Cable Modems Setup Advanced Settings MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control Click Apply to apply and save your new MAC address filter setting
2. 168 0 0 192 168 0 0 192 168 0 0 r 192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 eo 192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 0 T 192 168 0 0 1921680 r 192 168 0 0 1921680 o T 192 168 0 0 192 168 0 0 a Apply Setup Advanced Settings IP Filtering Page Description Use this page to specify and enable a range of IP addresses that cannot have access to the Internet Click Apply to apply and save your new IP address filter settings 47 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 48 Configuring MAC Address Filters Use the Setup Advanced Settings MAC Filtering page to configure MAC address filters These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table You can also prevent individual PCs from sending outgoing TCP UDP traffic to the WAN using their MAC address es If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default advanced MAC filtering settings Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings MAC Filtering page Setup Advanced Settings MAC Filtering Page Example The following illustration is an example of the Setup Advanced Settings MAC Filtering page
3. Connection Properties window and then click Properties Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance To configure Windows XP systems Click Start select Connect to and choose Show all connections Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol TCP IP Properties window and then click OK Click Yes to restart your computer when the Local Network window opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty later
4. electrical outlet that has the voltage and frequency that the label indicates If you are unsure of the type of power supply to your residence consult Scientific Atlanta Inc or your local power company Grounding This equipment may be provided with a three prong plug Properly ground earth this equipment by inserting the plug into a grounded electrical three socket outlet If you are unable to insert this plug fully into the outlet contact an electrician to replace your obsolete outlet Damage that Requires Service For damage that requires service unplug this equipment from the electrical outlet Contact your cable service provider when any of the following situations occur e There is damage to the power cord or plug e Liquid enters the equipment e A heavy object falls on the equipment e There is exposure to rain or water e Operation is not normal the instructions describe the proper operation e f you drop this equipment or damage the cabinet of this equipment e f this equipment exhibits a distinct change in performance Upon completion of any service or repairs to this equipment cable modem ask the service technician to perform safety checks to determine that the equipment is in proper operating condition WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide What s In the Carton When you receive your gateway cable modem you should check the equipment and accessories to verify that each item is i
5. established This makes it more difficult for a hacker to access the network Shared Key During shared key authentication the WAP sends an unencrypted challenge text string to any device attempting to communicate with the WAP The device requesting authentication encrypts the challenge text and sends it back to the WAP If the challenge text is encrypted correctly the access point allows the requesting device to authenticate Shared key authentication provides the client with feedback when a link is denied where Open System authentication does not Open System or Shared Key Either Open System or Shared Key can associate with the WAP and the WAP accepts data from wireless clients using the appropriate form of authentication Closed Network Allows you to disable or enable the network to access by wireless clients When ON is selected the access point does not broadcast the SSID The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network Allow Restrict Enables unrestricted access or limits access to Access clients listed in the Access List Access List Displays the MAC address of the clients that are allowed to access the wireless access point Connected Clients Displays the Host Name IP Address and Client ID of wireless clients that are connected to associated with the gateway modem 68 How Do I Configure the Gateway Cable Modems Fun
6. is an example of the Setup Wireless Privacy page System Signal WebST R wr Stat 9 9 e Log l So soup Seige De Setup Wireless Privacy This page allows you to configure your wireless access point WEP encryption keys and authentication Encryption Mode No Encryption sj WEP PassPhrase Generate WEP Keys Clear WEP Keys Default Key 1 vj _64 Bit Keys 128 Bit Keys AY oo oo joo joo joo i Oa 00 o oo loc joo joa foo joe Jo jor joo ljoe f zz K b 00 00 00 00 00 2 00 00 00 00 00 00 00 00 00 00 00 00 00 MY oo oo e o oo K oo o eo oo o o foo foo oo o oo oo oo E 00 00 00 00 00 ko 00 00 00 00 00 00 00 foo 00 00 00 00 00 Apply How Do I Configure the Gateway Cable Modems Setup Wireless Privacy Page Description This section describes the section headings and fields descriptions of the Setup Wireless Privacy page ms If you make changes in the Setup Wireless Privacy page click Apply to apply and save your wireless privacy settings Encryption Mode Allows setting No Encryption 64 bit Encryption or 128 bit encryption modes WEP PassPhrase Allows you to designate a unique WEP PassPhrase password for additional security purposes Generate WEP Keys Allows your to generate WEP keys after entering the values in the appropriate fields For 64 bit WEP four unique 64 bit WEP keys will be generat
7. modem settings Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page Ss Your gateway modem comes from the factory with no password enabled We highly recommend that you set up a user password to prevent unauthorized users from modifying the settings of your network If you do choose to set up a password use a password that you can easily remember Do not forget your password 37 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 38 Setup Basic Settings Password Settings Page Example The following illustration is an example of the Basic Settings Password Settings page System Signal Status 7 s o E wesspn j h Q Setup Saians Basic Settings Password Settings This page allows you to modify the password settings for this device Password eM Re Enter Password Apply Setting Up Your Password To set up your password type your password in the Password field and then re type your password in the Re Enter Password field Click Apply to save your password oe If you set a password on subsequent access to the WebWizard pages a screen similar to the following appears Do not forget your password Write your password and store it in a secure location known only to you Enter Network Password 2 xl e Please type your user name and password Site 192 168 0 1 Realm Scientific Atlanta User Name Leave this blank Password E
8. of the gateway cable modem default advanced DMZ host settings Click DMZ Host in the Advanced Settings section of the Setup page to access the Setup Advanced Settings DMZ Host page Setup Advanced Settings DMZ Host Page Example The following illustration is an example of the Setup Advanced Settings DMZ Host page System Signal Status 7 3 9 9 Log ientifi Q Setup yox Setup Advanced Settings DMZ Host The LAN IP address listed as the DMZ Host will have traffic fonwarded to it from the public internet The DMZ Host is exposed to the public Internet and not protected by filtering DMZ Address 192 168 0 0 Apply Setup Advanced Settings DMZ Host Page Description Use this page to place a Private LAN IP device for example an FTP Mail or Web server directly on the Internet bypassing the firewall You set the server with a fixed IP address as a DMZ Host by entering its IP address in the DMZ Address field Make sure the IP address used is not in the range of addresses delivered by the built in DHCP server After setting up a DMZ Host all ports on this device are open to the Internet You may configure only one PC to be the DMZ host DMZ is generally used for PCs running problem applications that use random port numbers and do not function correctly with the specific port triggers or port forwarding setups described earlier in this guide After entering a DMZ Address click Apply to apply and save yo
9. of the gateway cable modem default advanced port forwarding settings Click Port Forwarding in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Forwarding page Setup Advanced Settings Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings Port Forwarding page System Signal Ay 9 E Status WebSTAR AAN Q Log Scientific d Atlanta Setup Advanced Settings Port Forwarding This page allows you to configure port forwarding for local IP addresses Port Forwarding Local IP Adr S Port End Port Protocol Enable 192 168 0 0 fo b Bon 192 168 0 o Ih Bon r 192 168 0 0 b Bon r 192 168 0 0 l l Bon r 192 168 0 0 o b Bon z r 192 168 0 0 0 b Bon r 192 168 0 0 o b Bo 192 168 0 0 o o Bon r 192 168 0 0 f b bomn r 192 168 0 0 o b Bon 51 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 52 Setup Advanced Settings Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X Box Online Live for Internet gaming For most widely used applications including Microsoft X Box Online Live the WebSTAR firewall automatically maps a
10. per second RECEIVE SLOW BLINKING 1 time per second SEND SLOW BLINKING 1 time per second CABLE SLOW BLINKING 1 time per second PC SLOW BLINKING 1 time per second WIRELESS ON or BLINKING 710713 77 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Notices 78 Trademarks Scientific Atlanta and the Scientific Atlanta logo are registered trademarks of Scientific Atlanta Inc WebSTAR DPR2320 EPR2320 and Bringing the Interactive Experience Home are trademarks of Scientific Atlanta Inc DOCSIS is a registered trademark of Cable Television Laboratories Inc Other trademarks listed herein are the property of their respective owners Disclaimer Scientific Atlanta Inc assumes no responsibility for errors or omissions that may appear in this guide Scientific Atlanta reserves the right to change this guide at any time without notice Documentation Copyright Notice 2003 Scientific Atlanta Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this document may be reproduced in any form without the express written permission of Scientific Atlanta Inc Software Use Notice The software described in this document is copyrighted and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreeme
11. pressed down power on your Macintosh but do not release these keys until you hear the Apple chime Continue pressing these keys for at least three chimes then release the keys and allow the computer to restart When your computer fully reboots repeat steps 1 through 7 to verify that all TCP IP settings are correct If your computer sti does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance 15 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide How Do Install USB Drivers To install USB drivers your PC must be equipped with a USB network interface and a Microsoft Windows 98SE ME 2000 or XP operating system This section contains instructions for installing the gateway cable modem USB drivers Ses If you are not using the USB interface skip this section Installing USB Drivers The USB driver installation procedures are different for each operating system Follow the appropriate instructions in this section for your operating system To install Windows 98SE and Windows ME USB drivers 1 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC 2 Wait until the Power and Cable indicators on the cable modem illuminate solid green Result The Add New Hardware Wizard window opens 3 Click Next in the Add New Hardware Wizard window 4 Select Search for the best driver for your device Recommended in th
12. the gateway cable modem Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR After all connections are complete insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem and then plug the power adapter into an AC power source The gateway cable modem begins an automatic search to locate and sign on to the network that provides the telephone service In some unusual circumstances this process may take up to 5 minutes The gateway cable modem is ready for use when the CABLE status indicator on the front panel stops blinking and illuminates continuously v Cs Some 2 4 GHz cordless telephones can interfere with wireless signals Unplug and disconnect any cordless phones until your wireless network is operating properly Verify that all wireless network devices are working properly 31 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide How Do Configure the Gateway Cable Modems To configure your gateway cable modem you must access the WebWizard configuration pages This section provides detailed instructions and procedures for configuring your gateway cable modem to operate correctly and presents an example of each WebWizard page Use the WebWizard pages to customize your gateway cable modem to your needs rather than using the default settings The WebWizard pages and the examples shown in this section are for illustration purposes only Your p
13. Cable Modems User s Guide How Do Connect USB Network Devices Connecting USB Devices You must connect your USB devices for use with your gateway cable modem Professional installation may be available Contact your local cable service provider for further assistance The following diagram illustrates one of the various USB network connection options that are available to you SU n Pj e m RF Cables Cable Ready TV VCR or Set Top s Converter Wireless Laptop Wireless Laptop T10951 26 WARNING e Hazardous electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the gateway cable modem before attempting to connect to any device e To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your gateway cable modem to other devices How Do I Connect USB Network Devices To connect USB devices Read the warnings and caution on this page Then follow the subsequent installation procedures to ensure proper gateway cable modem operation when connecting USB network devices Je Verify that you have installed the USB drivers on your PC before continuing with these instructions See How Do I Install USB Drive
14. Filter Popup Enables disables popup windows Some commonly Windows used applications employ popup windows as part of the application If you disable popup windows it may interfere with some of these applications Firewall Protection Enables disables the firewall When the firewall is enabled the firewall will allow most commonly used applications to pass without any special setup or manual port configuration 57 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 58 Keyword and Domain Blocking Keyword and Domain blocking allows you to restrict access to Internet sites by blocking access to those sites based on a word or a text string contained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to Web sites based on the site s Domain Name The Domain Name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Follow these steps to use either the Keyword or Domain Blocking feature 1 Select Enable on the Setup Firewall Web Filters page for the feature or features you want to use then click Apply to activate the feature 2 Enter the Domain Name Keyword text string or URL to which you wish to restrict access into either the Keyword List or the Domain List field S The entries m
15. Gateway Cable Modem ssssssssssseseeeee eene nnne 9 What are the System Requirements for Internet Service sse enne enne 9 How Do I Set Up My High Speed Internet Access Account sssssssssssssseseeeneee enne entere 10 How Do Connect My Devices to Use the Internet sssssssssssssssssseseseeeee ennt ener sitne 11 How Do I Configure TCP IP Protocol sssssssssssssssess esee entente nnn aa tenni ddr sites a daan aia sinn nnns 13 How Do I Install USB Drivers aseenaan e E EE AA E EAA EE AAA EEE nenne sss nn nnns EEn NE nnne nnns 16 How Do Troubleshoot My Internet Service Installation ssssssssssseeeeeeeenenenen nennen nennen 18 What are the Requirements for Ethernet Network Devices ssssssssssssssssseee eene 20 How Do Select and Place Ethernet Network Devices ssssssssssssssssseseee eee 21 How Do Connect Ethernet Network Devices sssssssssssssesseeees ener enne sn tren enne nnns nnns nnns 22 What are the Requirements for USB Network Devices ssssssssssssssseseeeeeeene nennen nnne nennen nnne nennen 24 How Do Select and Place USB Network Devices sssssssssssssssessenene nennen nennen nennen nnns entren ens 25 How Do Connect USB Network Devices ssssssssssssssssseeeeee enne enne en nenr inris nr sn trnr et rer nensis sinensis 26 What are the R
16. How Do I Configure the Gateway Cable Modems About Your Modem Page Description The following table provides a description of each field within the About Your Modem page The name of the gateway cable modem Cable Modem Serial A unique sequential series of alphanumeric Number characters provided to every modem during manufacturing Cable Modem MAC A unique alphanumeric address for the cable Address modem coaxial interface which is used to connect to the cable modem termination system CMTS at the headend A media access control MAC address is a hardware address that uniquely identifies each node of a network Identifies the revision of the circuit board design Software Version Identifies the software version placed into the modem at the time of manufacturing Receive Power Level The input level of the downstream CMTS carrier Transmit Power Level Indicates the upstream power level Cable Modem Status Lists one of the following possible current states of the modem other notReady notSynchronized phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied 33 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Setting Configuration Options Click Setup on the arc logo located in the upper portion of the About Your Modem screen to access the Setup page Use the Setup page to access the various gate
17. P lo i lo F lo lo Add Static IP MAC Address IP Address Status Remove Static IP 43 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Setup Basic Settings Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings Fixed CPE IP Assignment page MAC Address The MAC address of the PC or device for example a printer for which you want to reserve a specific IP address on the network Assign to IP The IP address you assign to the PC or device for which you want to reserve a specific IP address on the network for example 192 168 0 7 The factory configuration of your gateway sets aside IP addresses 192 168 0 2 through 192 168 0 9 for static IP addresses Function Keys Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses Restarting the Gateway Modem Use the Setup Basic Settings Restart Cable Modem page to restart your cable modem Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings Restart Cable Modem page Click Reboot Cable Modem to restart the gateway modem A Restarting your gateway modem does not reset any of the settings Setup Basic Settings Restart Cable Modem Page Example The following illustration is an example of the Restart Cable Mod
18. PR2320 and EPR2320 Gateway Cable Modems User s Guide What are the Requirements for Wireless Network Devices 28 How Many Wireless Devices Can Connect The gateway cable modem serves as a wireless access point WAP The WAP on the gateway cable modem provides wireless network service to multiple wireless network devices Contact your cable service provider for more information on the maximum number of wireless network devices to connect to the gateway cable modem in order to maintain optimal network performance What are the Requirements for Wireless Networking It is important to view the characteristics of the entire network and not just each individual node The theoretical distance between wireless network devices is 100 feet inside of a building and 300 feet outdoors A number of factors can impact the practical limit of the network Contact your cable service provider or consult the documentation for your wireless network devices for more information How Do I Select and Place Wireless Network Devices How Do Select and Place Wireless Network Devices You can use a large variety of wireless network devices with your gateway cable modem These include computers PDAs etc On the wireless network all devices impact the characteristics of the network because each device transmits a wireless signal Contact your cable service provider or consult the documentation for your wireless network device for more information on select
19. R2320 Gateway Cable Modems User s Guide Tips for Improved Performance 7A Check and Correct If your cable modem does not perform as expected the following tips may help If you need further assistance contact your cable service provider Verify that the plug to your cable modem AC adapter is properly inserted into an electrical outlet Verify that your cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet make sure the switch is in the ON position Verify that the POWER and CABLE indicators on the front panel of your cable modem are illuminated Verify that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install the USB Drivers earlier in this guide if you are using the USB connection Verify that you have called your cable service provider and given them the serial number and MAC address of your cable modem If you are using a cable signal splitter so that you can connect the cable modem to other devices remove the splitter and reconnect the cables so that the cable modem is connected directly to the cable input If the cable modem now functions properly the
20. Scientific Atlanta Bringing the Interactive Experience Home WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide WebSTAR DPR2320 ana EPR2320 Gateway Cable Modems User s Guide Introduction Welcome to the exciting world of home and office networking Your new WebSTAR DPR2320 or EPR2320 Gateway Cable Modem allows several users to share one high speed broadband connection across multiple PCs laptops digital cameras personal data assistants PDAs and Internet devices The WebSTAR DPR2320 and EPR2320 Gateway Cable Modems make sharing files and photos with your family and friends hassle free With a WebSTAR Gateway Cable Modem your Internet enjoyment and business productivity will surely soar This guide provides procedures and recommendations for placing installing configuring operating and troubleshooting your gateway cable modem for Internet access and for high speed wired or wireless broadband networking for your home or office Refer to the appropriate section in this guide for the specific information you need for your situation Contact your cable service provider for more information about subscribing to these services Benefits and Features Your new gateway cable modem offers the following outstanding benefits and features e Provides a high speed broadband Internet connection that energizes your online experience and makes downloading and sharing files and photos with your family
21. TED Elg is date of mfg 06 03 Factory ID 1 MADE IN TAIWAN CM MAC Address T10723 Write down these numbers in the space provided here Serial Number MAC Address WLAN DATA MAC Address Already Have an Existing High Speed Internet Access Account If you have an existing high speed Internet access account you must give your cable service provider the serial number the MAC address and the WLAN data MAC address of the cable modem Refer to the serial number and MAC address information listed previously in this section V es You may be able to continue to use your existing e mail account with your gateway cable modem Contact your cable service provider for more information How Do I Connect My Devices to Use the Internet How Do Connect My Devices to Use the Internet You can use your gateway cable modem to access the Internet and you can share that Internet connection with other Internet devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your gateway cable modem to access the Internet Professional installation may be available Contact your local cable service provider for further assistance To connect devices The following diagram illustrates one of the various Internet connection options that are available to you NU SS Bc RF Cables Cable Ready TV VCR or Set Top Conve
22. able Modems User s Guide What are the Requirements for Ethernet Network Devices 20 How Many Ethernet Network Devices Can Connect The gateway cable modem can support several Ethernet network devices using either the Ethernet port on the back panel of the unit or external Ethernet hubs that must be purchased separately The theoretical maximum number of Ethernet network devices supported is by the gateway cable modem 253 However under normal circumstances the number of devices connected should be a much lower number Contact your cable service provider for more information on the maximum number of Ethernet network devices to connect to the gateway cable modem in order to maintain optimal network performance What are the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the gateway cable modem is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BaseT CAT 5 Ethernet hubs is 382 feet 100 meters Contact your cable service provider or consult the documentation for your Ethernet network devices for more information m Scientific Atlanta recommends that you use CAT 5 Ethernet cables Do Need to Configure the TCP IP Protocol on My Computer In order for you to use Ethernet network devices on your network you must ha
23. ages will differ from the pages shown here Aes If you are not familiar with the network configuration procedures detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default settings 32 Configuring the Gateway Cable Modem You must access the WebWizard in order to configure the gateway cable modem To gain access to the WebWizard use the Web browser on the PC attached to the cable modem Type the following IP address and then select Go http 192 168 0 1 The Web browser accesses the WebWizard and displays the default About Your Modem page This page displays information about the gateway cable modem About Your Modem Page Example The following illustration is an example of the About Your Modem page System Web STkR Q9 m Status 2 Q Log ien 9 Setup Scientific D About Your Modem This page provides the basic information about your cable modem Name WebSTAR DPR2320 Modem Serial Number SM1618614 Cable Modem MAC Address 00 0a 73 5b b6 7c Hardware Version v1 0 Software Version v2 0 1r1133 1105 Receive Power Level 1 6 dBmV Transmit Power Level 53 0 dBmV Cable Modem Status Operational WebSTAR is a trademark of Scientific Atlanta Inc Scientific Atlanta and the Scientific Atlanta logo are registered trademarks of Scientific Atlanta Inc 2003 Scientific Atlanta Inc All rights reserved
24. and friends hassle free e Allows you to attach multiple devices in your home or office to the gateway cable modem for high speed networking and sharing of files and folders without first copying them onto a CD or diskette e Facilitates high speed wireless networking of PCs laptops and PDAs e Offers an integrated router gateway to simplify setting up a home or office network e Features Plug and Play operation for easy set up and installation e Provides parental control and advanced firewall technology e Includes both USB and Ethernet connections e Allows vertical horizontal or wall mount placement e Allows automatic software upgrades by your cable service provider e Assures a broad range of interoperability with most cable service providers by complying with Data Over Cable System Interface Specifications DOCSIS 1 0 1 1 and 2 0 standards along with CableHome 1 0 specifications WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide In This Guide IMPORTANT RULES FOR SAFE OPERATION ssssssseseeseeene nennen enne nnn sineret rennen ssi tris inrer renis ne nnns inneren 3 Whats nihe Carnon A cs ri p edite na itt etie a sant etii haod ette Hades o hai ere a RA ade eG 6 Front Panel DeseriptiOn d oec e heec et ete AGE RE REP ELE eR e EE HR aha erue da eine ene 7 Back Papel Dese Mo eT ae TaT ea a aa reveal bob a aE Ta Ea aa a aa raaa aA a a ara aAa Ta a aA 8 Where is the Best Location for My
25. are using a cable signal splitter so that you can connect the cable signal to other devices remove the splitter and reconnect the cable so that the gateway cable modem is connected directly to the main cable input If the gateway cable modem now functions properly the cable signal splitter may be defective and may need to be replaced My gateway cable modem does not register an Ethernet connection Even new devices do not always have Ethernet capabilities Verify that your device has a 10 100BaseT Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully My gateway cable modem does not register a cable connection e The gateway cable modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your gateway cable modem will not function properly Contact your cable service provider to determine if you are using the correct cable e You may need to renew the IP address on your PC Refer to I need to renew the IP address on my PC next in this section for instructions on how to renew the IP address for your particular operating system e Your USB interface may be malfunctioning Refer to the troubleshooting information in your USB documentation How Do I Troubleshoot My Internet Service Installation need to renew the IP address on my PC If your PC cannot access the Internet after the cable mo
26. ateway Be sure to follow the syntax exactly and then click Go or press Enter Your gateway Web pages will appear on the remote computer You will still need to enter your password to access the Setup pages of your gateway e Sir you choose to enable check this feature be sure to set up a user password to prevent unauthorized access to your gateway settings Multicast Enable Checking this box allows multicasts to pass from the WAN side through to the private network 46 How Do I Configure the Gateway Cable Modems Configuring IP Address Filters Use the Setup Advanced Settings IP Filtering page to configure IP address filters These filters block a range of IP addresses from accessing the Internet Je eX If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default advanced IP filtering settings Click IP Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page Setup Advanced Settings IP Filtering Page Example The following illustration is an example of the Setup Advanced Settings IP Filtering page System Si l gna Status 7 l 9 9 Q Log enn 9 Setup Scientific a Setup Advanced Settings IP Filtering This page allows you to configure IP address filters IP Filtering 192 168 0 0 192 168 0 0 C 192 168 0 0 192
27. cable signal splitter may be defective and may need to be replaced How Do I Renew the IP Address on My PC How Do Renew the IP Address on My PC If your PC cannot access the Internet after the cable modem is online it is possible that your PC did not renew its IP address Renewing the IP Address on Your PC Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC To renew the IP address for Windows 95 98 98SE or ME systems Click Start and then click Run to open the Run window 2 Type winipcfg in the Open field and click OK to execute the winipcfg command The IP Configuration window opens 3 Click the down arrow to the right of the top field and select the Ethernet adapter that is installed on your PC The IP Configuration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure p S If you cannot access the Internet contact your cable service provider for further assistance To renew the IP address for Windows 2000 NT or XP systems Open a Command Prompt DOS window 2 At the C prompt type ipconfig release and press Enter The system releases the IP address 3 At the C prompt type ipconfig renew and press Enter The system displays a new IP address 4 To close the Co
28. ck Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list Click TCP IP in the Network Protocols list and then click OK Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address tab and then select Obtain an IP address automatically 9 Click the Gateway tab and verify that these fields are empty If they are not empty highlight and delete all information from the fields 10 Click the DNS Configuration tab and then select Disable DNS 11 Click OK 12 Click OK when the system finishes copying the files and then close all networking windows 13 Click YES to restart your computer when the System Settings Change dialog box opens The computer restarts The TCP IP protocol is now configured on your PC and your Ethernet devices are ready for use 14 Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance 13 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 14 To configure Windows 2000 systems 1 Click Start select Settings and choose Network and Dial up Connections Double click the Local Area Connection icon in the Network and Dial up Connections window Click Properties in the Local Area Connection Status window Click Internet Protocol TCP IP in the Local Area
29. ction Keys The following function keys appear on the Setup Firewall Event Logging page Apply Applies and saves the values you enter into the fields without closing the screen Clears the Access List Remove Removes entries from the Access List Add Adds a client to the Access List Submit Access List Saves and activates changes to the Access List Changes Configuring Wireless Data Rates and WiFi Thresholds Use the Setup Wireless Advanced page to configure your WAP data rates and wired fidelity WiFi thresholds ee ON If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default wireless advanced settings Click Advanced in the Wireless section of the Setup page to access the Setup Wireless Advanced page 69 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 70 Setup Wireless Advanced Page Example The following illustration is an example of the Setup Wireless Advanced page e We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your cable service provider System Signal gna Status 4j l 9 9 Q Log 9 Setup Conic Setup Wireless Advanced This page allows you to configure your wireless access point data rates and WIFI thresholds Basic Data Rates 1 2 Mbps v Con
30. dem Contact your cable service provider for further assistance Having Difficulty Common Troubleshooting Issues I don t understand the front panel status indicators See Front Panel Status Indicator Functions later in this guide for more detailed information on the front panel status indicator operation and function The modem does not register an Ethernet connection Verify that your computer has a 10 100BaseT Ethernet card and that the Ethernet driver software is properly installed If you purchase and install an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights The modem does not register an Ethernet connection after connecting to a hub If you are connecting multiple PCs to the cable modem you should first connect the modem to the up link port of the hub The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The modem works with a standard 75 ohm RF coaxial cable If you are using a different cable your cable modem will not function properly Contact your cable service provider to determine whether you are using the correct cable Verify that you have followed the procedure in How Do I Renew the IP Address on My PC later in this guide Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation 73 WebSTAR DPR2320 and EP
31. dem you need to have a high speed Internet access account If you do not have a high speed Internet access account you need to set up an account with your local cable service provider Choose one of the following two options 10 Do Not Have a High Speed Internet Access Account If you do not have a high speed Internet access account your cable service provider will set up your account and become your Internet Service Provider ISP Internet access enables you to send and receive e mail access the World Wide Web and receive other Internet services When you contact your cable service provider they will ask you for the serial number the Media Access Control MAC address and the WLAN data MAC address of the cable modem These numbers appear on a label located on the side of the gateway cable modem The serial number consists of a series of alohanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by MAC The WLAN data MAC address consists of a series of alphanumeric characters preceded by WLAN DATA MAC See the following illustration of a sample label WLAN DATA Serial Number MAC Address AN Scientific MODEM NO 121 103 113 Atlanta USB MAC 00407B 796772 MODEL DPR2320 SERIES SIN 2 SMO0627206 CABLE MODEM ROUTER P LAN MAC 00407B 796774 P N XXXXXX WLAN MGT MAC 00407B 796775 Fe WLAN DATA MAC 00407B 796776 Mus MAC 00407B 796771 CMCI MAC 00407B 796777 LIS
32. dem is online it is possible that your PC did not renew its IP address Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC To renew the IP Address for Windows 95 98 98SE and ME systems 1 2 Click Start and then click Run to open the Run window Type winipcfg in the Open field and click OK to execute the winipcfg command The IP Configuration window opens Click the down arrow to the right of the top field and select the Ethernet adapter that is installed on your PC The IP Configuration window displays the Ethernet adapter information Click Release and then click Renew The IP Configuration window displays a new IP address Click OK to close the IP Configuration window you have completed this procedure ze o If you cannot access the Internet contact your cable service provider for further assistance To renew the IP Address for Windows 2000 NT or XP systems Open a Command Prompt DOS window Type ipconfig release at the C prompt and press Enter The system releases the IP address Type ipconfig renew at the C prompt and press Enter The system displays a new IP address Click on the X in the upper right corner of the window to close the Command Prompt window You have completed this procedure ue If you cannot access the Internet contact your cable service provider for further assistance 19 WebSTAR DPR2320 and EPR2320 Gateway C
33. e GA 30042 www scientificatlanta com Part Number 4004215 Rev B
34. e Add New Hardware Wizard window and then click Next 5 Select CD ROM drive in the Add New Hardware Wizard window and then click Next 6 Select The updated driver Recommended in the Add New Hardware Wizard window and then click Next 7 Click Next in the Add New Hardware Wizard window The Copying Files window opens After 10 to 20 seconds have passed the Add New Hardware Wizard window reopens Click Finish The USB driver installation is complete Click Yes in the System Settings Change window to restart your computer The computer restarts The USB drivers are now installed on your PC and your USB devices are ready for use 10 Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance 16 How Do Install USB Drivers To install Windows 2000 drivers 10 Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the Power and Cable indicators on the cable modem illuminate solid green Click Next in the Found New Hardware Wizard window Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard window and then click Next Select CD ROM drives in the Found New Hardware Wizard window and then click Next Click Next in the Found New Hardware Wizard window The system searches for the dr
35. ed e For 128 bit WEP only one 128 bit WEP key will be generated The same key will be entered into all four key locations Select which of the four 64 bit or 128 bit Keys to activate Only one WEP is in use at a time You must manually change keys They do not change automatically e 64 bit and 40 bit encryption are two different names for the same encryption e 128 bit and 104 bit encryption are two different names for the same encryption 65 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 66 64 Bit Keys 128 Bit Keys For use with Encryption Mode set to 64 bit encryption Enter 5 byte values for a Key You do not have to set all four Keys Only one Key is used for a home network Each value is represented in hexadecimal Use only these numbers or letters 0 1 2 3 4 5 6 7 8 9 a b c d e and f to set up your encryption keys v ose It is generally a good practice to use only lowercase letters when entering WEP encryption keys Uppercase letters can sometimes be confused with numbers For example the uppercase letter B is often mistaken for the number 8 Using lowercase characters minimizes the risk of confusing characters when copying keys from one device to another Uppercase characters will automatically be converted to lowercase when the key or keys are applied and saved to memory Use two numbers or letters in each box Record your Key values You will need these Key values when yo
36. electric shock For equipment that requires battery power or other sources to operate refer to the operating instructions for that equipment Object and Liquid Entry Never push objects of any kind into this product through openings as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not expose this equipment to liquid or moisture Do not place this equipment on a wet surface Do not spill liquids on or near this equipment Lightning and Power Surges Plug your equipment into a surge protector in order to reduce the risk of damage from lightning strikes and power surges If you are unsure of the type of surge protector to use contact your cable service provider Servicing Do not open the cover of this equipment If you open the cover your warranty will be void Refer all servicing to qualified personnel only Contact your cable service provider for instructions Important Rules for Safe Operation Power Cord Protection Arrange all power cords so that people cannot walk on the cords place objects on the cords or place objects against the cords which can damage the cords Pay particular attention to cords that are at plugs at electrical outlets and at the places where the cords exit the equipment Power Sources A label on the AC power adapter that is supplied with this equipment indicates the correct power source for this equipment Operate this equipment only from an
37. em default wireless basic settings Click Basic in the Wireless section of the Setup page to access the Setup Wireless Basic page Setup Wireless Basic Page Example The following illustration is an example of the Setup Wireless Basic page showing the factory default settings System Signal Gs WebSTAR P Setup Eia 9 Setup Wireless Basic This page allows you to configure your wireless access point parameters including SSID and channel number Service Set Identifier SSID WebSTAR Basic Service Set Identifier BSSID 00 0a 73 9e be 77 Country USA E New Channel 1 X Current Channel 1 i Encryption Mode No Encryption Access Point On C Off Apply How Do I Configure the Gateway Cable Modems Setup Wireless Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless Basic page i If you make changes in the Setup Wireless Basic page click Apply to apply and save your wireless basic settings Service Set Identifier The name assigned to this access point SSID N2 The factory default for the SSID field should contain the product name WebSTAR Basic Service Set The MAC address of the access point Identifier BSSID Country Allows you to select the country in which you are using your access point New Channel 1 11 Allows setting a communications channel for your access point we ee Wireless ne
38. em page System Signal WebST R L2 9 9 l 3 Log efie soup Sei a Restart Cable Modem Reboot Cable Modem How Do I Configure the Gateway Cable Modems Enabling and Disabling Advanced Features Use the Setup Advanced Settings Options page to enable or disable advanced features on your network When the wireless interface is disabled the transmitter is turned off Ex If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default advanced options settings Click Options in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Options page Setup Advanced Settings Options Page Example The following illustration is an example of the Setup Advanced Settings Options page System si WebST gnal Status AN 9 2 gt Log Scientific 9 Atlanta Setup Advanced Settings Options This page allows you to select which advanced features are enabled on your network WAN Blocking i Enable Ipsec PassThrough Iv Enable PPTP PassThrough iv Enable Remote Config Management Enable Multicast Enable Iv Enable Apply 45 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Setup Advanced Settings Options Page Description The following table provides a description of the fields within the Setup Advanced Settings Options
39. equirements for Wireless Network Devices ssssssssssssssssses eene nennen nennen 28 How Do Select and Place Wireless Network Devices sssssssssssssssseseeeee eene nnne nennen nennen nns 29 How Do Install Wireless Network Devices ssssssssssssssseseeeeee enne enne ener nnne ntis inner iren senes n nain iren 30 How Do Configure the Gateway Cable Modems sssssssssssssssseeseeneenen nennen snnt en nennen nennen nnne nnne 32 Elaving Difficulty co ded et i ee ea cede Ea Seg PE reta nea Dea added 72 Tips for Improved P rformariGe teu tta tbe ei nce ree degree An a e pa Ca Rn vues dc eR RE Das 74 How Do Renew the IP Address on My PC ssssssssssssssssssssseene entere sn treten resi inn sn tns sn tenni nsn nnns nnns 75 Front Panel Status Indicator Functions ssssssssssssesesseeenee ennemis netten rns tnr sit nr entente nnns nnn sn nene 76 NOIIGBSica inem tette tete retentu tete batis die e ede oae su ette et tesi 78 PCG Gompllance cict ete oh Ad etal a a a a a a a aa a 79 FOr Information doe a ER oa ir E alert E ES DR ed FER Bene ave EDAR D tae arts Back Cover IMPORTANT RULES FOR SAFE OPERATION Important Rules for Safe Operation WARNING Avoid personal injury and damage to this equipment An unstable surface may cause this equipment to fall Note to Installer Note to CATV System Installer This reminder is provided to ca
40. etwork Use correct USB cables Contact your cable service provider or consult the documentation for your USB network device for more information Do Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers install on your PC Refer to How Do Install USB Drivers earlier in this guide for information on installing USB drivers How Do I Select and Place USB Network Devices How Do Select and Place USB Network Devices You can use a large variety of USB network devices with your gateway cable modem These include desktop computers laptop computers devices with USB ports USB adapters Contact your cable service provider or consult the documentation for your USB network devices for more information on selecting USB network devices Where is the Best Location for My USB Network Devices You should work with your cable service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the gateway cable modem Location of computers and other equipment from AC power outlets Ease of running USB cable to the USB network devices Now that you have selected a location for your USB network devices the next step is to place and connect your USB network devices Go to How Do Connect USB Network Devices next in this guide 25 WebSTAR DPR2320 and EPR2320 Gateway
41. fic computers based on the day of week and the time of day is If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default firewall event logging settings Click Time of Day Filters in the Firewall section of the Setup page to access the Setup Firewall Time of Day Access Filter page Setup Firewall Time of Day Access Filter Page Example The following illustration is an example of the Setup Firewall Time of Day Access Filter page oS The gateway uses the network time of day clock that is managed by your data service provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status page reflects the correct time of day If it does not reflect the correct time of day contact your data service provider You can also adjust you settings to account for the difference System Signal Status a Wenn uA Q Setup Siae D Setup Firewall Time of Day Access Filter This page allows you to block all traffic to from specific computers bo bo oo o bo pbo Add No filters entered Enabled Remove Days to Block l Everyday Sunday M Monday I Tuesday l Wednesday Thursday Friday Saturday Time to Block All day Start 12 hour o0 min AM Start 12 hour 00 min AM Appl
42. in this guide If you still cannot access the Internet contact your cable service provider for further assistance How Do I Configure TCP IP Protocol To configure Macintosh systems 1 10 Click the Apple icon in the upper left corner of the Finder Scroll down to Control Panels and then click TCP IP Click Edit on the Finder gray bar at the top of the screen Scroll down to the bottom of the menu and then click User Mode Click Advanced in the User Mode window and then click OK Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server Click Options in the TCP IP window and then click Active in the TCP IP Options window Note In some cases the Load only when needed option will not appear If it appears select the option A check mark appears in the option Verify that the Use 802 3 option located in the upper right corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click Info in the lower left corner Is there a Hardware Address listed in this window e f yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure e f no you must power off your Macintosh With the power off simultaneously press and hold down the Command Apple Option P and R keys on your keyboard Keeping those keys
43. ing the appropriate wireless network devices for your home or office network Where is the Best Location for My Wireless Network Devices You should work with your cable service provider to choose the best location for your wireless network devices Consider these recommendations e Distance from the gateway cable modem to the wireless network devices e Do not place the gateway cable modem near metallic surfaces that may block the wireless communications path Wireless communication is line of sight through non metallic walls However the more structures walls the signal must pass through the weaker the received signal e Do not place wireless network devices near a microwave oven When operating microwave ovens can interfere with wireless transmissions e Do not place your wireless network devices near 2 4 GHz wireless telephones because these telephones may also cause interference with your wireless network Now that you have selected a location for your wireless network devices the next step is to place and install your wireless network devices Go to How Do Install Wireless Network Devices next in this guide 29 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide How Do Install Wireless Network Devices Installing Wireless Network Devices You must install wireless network devices for use with your gateway cable modem Professional installation may be available Contact your local cable service p
44. iver file for your hardware device After the system finds the USB driver the Digital Signature Not Found window opens and displays a confirmation message to continue the installation Click Yes to continue the installation The Found New Hardware Wizard window reopens with a message that the installation is complete Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use Try to access the Internet If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance To install Windows XP drivers Insert the USB Cable Modem Driver Installation Disk into the CD ROM drive of your PC Wait until the Power and Cable indicators on the cable modem illuminate solid green Select Install from a list or specific location Advanced in the Found New Hardware Wizard window and then click Next Select Search removable media floppy CD ROM in the Found New Hardware Wizard window and then click Next Click Continue Anyway in the Hardware Installation window to continue the installation The Found New Hardware Wizard window reopens with a message that the installation has finished Click Finish to close the Found New Hardware Wizard window The USB drivers are installed on your PC and your USB devices are ready for use Try to access the Inter
45. ll the CATV system installers attention to Article 820 40 of the NEC Section 54 Part of the Canadian Electrical Code that provides guidelines for proper grounding and in particular specifies that the CATV cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock Therefore it is dangerous to make any kind of contact with any inside part of this product CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN RISQUE DE CHOC LECTRIQUE NE PAS OUVRIR CAUTION To reduce the risk of electric Shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE This symbol is intended to alert you of the presence of important operating and maintenance servicing instructions in the literature accompanying this product Read and Retain These Instructions e Read all of the instructions before you operate this equipment Give particular attention to all safety precautions Retain the instructions for future reference e Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this equipment e Comply with all instructi
46. low around the gateway cable modem should not be restricted e Choose a location that protects the gateway cable modem from accidental disturbance or harm e Read this user s guide thoroughly before you decide where to place your gateway cable modem What are the System Requirements for Internet Service To ensure that your gateway cable modem operates efficiently for high speed Internet service verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements cs You will also need an active cable input line and an Internet connection Minimum System Requirements for a PC e A PC with a Pentium MMX 133 processor or greater e 32 MB of RAM e Web browsing software Netscape or Internet Explorer e CD ROM drive Minimum System Requirements for Macintosh e MAC OS 7 5 e 32 MB of RAM System Requirements for an Ethernet Connection e A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol installed e An active 10 100BaseT Ethernet network interface card NIC installed PC System Requirements for a USB Connection e A PC with Microsoft Windows 98SE ME 2000 or XP operating system e A master USB port installed in your PC WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide How Do I Set Up My High Speed Internet Access Account Before you can use your gateway cable mo
47. m Professional installation may be available Contact your local cable service provider for further assistance The following diagram illustrates one of the various Ethernet network connection options that are available to you lt M f oe RF Cables Cable Ready TV VCR or Set Top Wireless Laptop Wireless Laptop 710949 How Do I Connect Ethernet Network Devices To connect Ethernet devices Read the warnings and caution on this page Then follow the subsequent installation procedures to ensure proper gateway cable modem operation when WARNING e Hazardous electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the gateway cable modem before attempting to connect to any device e To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting your gateway cable modem to other devices connecting Ethernet network devices Select locations for Ethernet network devices For more information see How Do Select and Place Ethernet Network Devices earlier in this guide Connect an Ethernet port on the gateway cable modem to your PC Connect additional Ethernet network devices using the other Ethernet ports on the gateway cable mode
48. m or by connecting an Ethernet hub or router to the gateway cable modem Connect the active RF coaxial cable to the CABLE connector on the back of the gateway cable modem Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR After all connections are complete insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem and then plug the power adapter into an AC power source The gateway cable modem begins an automatic search to locate and sign on to the network In some unusual circumstances this process may take up to 5 minutes The gateway cable modem is ready for use when the CABLE status indicator on the front panel stops blinking and illuminates continuously Verify that all Ethernet network devices are working properly ee S You will not be able to check the Ethernet front panel status indicators on the gateway cable modem until after two or more Ethernet network devices are connected to the gateway cable modem 23 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide What are the Requirements for USB Network Devices 24 How Many USB Devices Can Connect Contact your cable service provider for more information on the maximum number of USB network devices to connect to the gateway cable modem in order to maintain optimal network performance What are the Wiring Requirements Several factors can impact the practical limit of the n
49. missions The DTIM Delivery Traffic Indication Message Interval is a countdown informing the wireless clients of the next window for listening to broadcast and multicast messages When the AP has buffered broadcast or multicast messages for associated clients it sends the next DTIM with a DTIM Interval value AP clients hear the beacons and awaken to receive the broadcast and multicast messages The DTIM Interval should be left at 3 ms for compliance with most client cards Fragmentation Fragmentation and ready to send RTS thresholds Threshold should be set equivalent to the maximum Ethernet frame size allowable on the link including overhead 1536 bytes Lesser settings can damage data throughput as large frames could be fragmented or collisions could occur RTS Threshold The RTS CTS threshold determines at what packet size beyond which the RTS CTS mechanism is invoked 71 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Having Difficulty 72 Frequently Asked Questions Q What if don t subscribe to cable TV A If cable TV is available in your area data service may be made available with or without subscribing to cable TV service Contact your local cable service provider for complete information on cable services including high speed Internet access Q How do I arrange for installation A Professional installation from your cable service provider may be provided A professional installation e
50. mmand Prompt window click on the X in the upper right corner of the window You have completed this procedure v If you cannot access the Internet contact your cable service provider for further assistance 75 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Front Panel Status Indicator Functions Initial Power Up Calibration and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel status indicators during power up calibration and registration on the network Use this chart to troubleshoot the power up calibration and registration process of your cable modem s After the cable modem completes step 7 Registration Completed the modem proceeds immediately to step 8 Normal Operations POWER ON ON ON ON ON OCCASIONAL OCCASIONAL OCCASIONAL OCCASIONAL RECEIVE OFF BLINKING BLINKING BLINKING BLINKING SEND OFF OFF _ OCCASIONAL OCCASIONAL OCCASIONAL BLINKING BLINKING BLINKING CABLE BLINKING MOMENTARY off BLINKING BLINKING SLOW 1 blink 2 blinks 4 blinks ON ON ON ON ON or or or or or BLINKING BLINKING BLINKING BLINKING BLINKING WIRELESS ON ON ON ON ON or or or or or BLINKING BLINKING BLINKING BLINKING BLINKING Normal Operations T10711 The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal o
51. n of the event e Number of events that have occurred e Last occurrence of an event e Target and source addresses You can configure the system to e mail log events to the administrator in order for the administrator to monitor the firewall This section describes the section headings and fields descriptions of the Setup Firewall Event Logging page Contact Email Allows you to enter the e mail address of the person Address who monitors the firewall SMTP Server Name Allows you to enter the mail server name of your outgoing mail server or the mail server of your Internet service provider ISP E mail Alerts Allows you to enable or disable sending e mail alerts Function Keys The following function keys appear on the Setup Firewall Event Logging page Apply Saves the values you enter into the fields without closing the screen E mail Log Allows you to force the system to send an e mail alert even if the E mail Alerts box is left unchecked Clear Log Allows you to clear all entries in the log 61 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 62 Configuring Your Wireless Access Point Parameters Use the Setup Wireless Basic page to configure your wireless access point WAP parameters included SSID and channel number CS If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable mod
52. n the carton and that each item is undamaged The carton contains the following items One Model DPR2320 or EPR2320 One Ethernet cable CAT5 RJ 45 Gateway Cable Modem with detachable antenna One power adapter with power cord One USB cable One CD ROM containing the user s guide and the USB drivers If any of these items are missing or damaged please contact your cable service provider for assistance You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your cable modem Front Panel Description Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating After the cable modem is successfully registered on the network the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational See Front Panel Status Indicator Functions later in this guide for more information on front panel status indicator functions o S I s d 5z t 2 7 gt a T10948 POWER llluminates solid green to indicate that power is being applied to the cable modem RECEIVE DATA Blinks to indicate that the cable modem is receiving data from the cable network SEND DATA Blinks to indicate that
53. nd opens ports required for that application while the application is in use 1 Set the device to be used for port forward to a fixed IP address for example 192 168 0 5 2 In the first entry of the Port Forwarding area of the page enter the same IP address 192 168 0 5 in the Local IP Address field 3 In the same row enter the appropriate port numbers in the Start Port and End Port fields 4 In the same row select the appropriate protocol from the drop down list in the Protocol field and then select the box in the Enable field To add additional ports repeat steps 1 through 4 and then go to step 6 Click Apply to apply and save your new port forwarding settings How Do I Configure the Gateway Cable Modems Configuring TCP UDP Port Triggers Use the Setup Advanced Settings Port Triggers page to configure TCP UDP port triggers Port triggering is similar to port forwarding but is dynamic In other words the system does not hold the ports open indefinitely For example when the gateway cable modem detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range will open for incoming data If the system detects no outgoing traffic on the Trigger Range ports for a period of 10 minutes the Target Range ports close This is a safer method for opening specific ports for special applications such as video conferencing programs interactive gaming and file transfe
54. net If you cannot access the Internet go to Having Difficulty later in this guide If you still cannot access the Internet contact your cable service provider for further assistance 17 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide How Do Troubleshoot My Internet Service Installation 18 cannot connect to the Internet e Verify that the plug to your gateway cable modem AC adapter is properly inserted into an electrical outlet e Verify that your gateway cable modem AC adapter is not plugged into an electrical outlet that is controlled by a wall switch If a wall switch controls the electrical outlet make sure the switch is in the ON position e Verify that the POWER CABLE and the appropriate indicator lights for your network connection and on the front panel of your gateway cable modem are illuminated e Verify that all cables are properly connected and that you are using the correct cables e Verify that your cable service is active and that it supports two way service e Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections e Verify that you have followed the procedure for Installing the USB Drivers for Windows 98SE ME 2000 and XP earlier in this guide if you are using the USB connection e Verify that you have called your cable service provider and given them the serial number and MAC address of your gateway cable modem e Ifyou
55. nge any of the gateway cable modem default wireless advanced settings Click Access Control in the Wireless section of the Setup page to access the Setup Wireless Access Control page Setup Wireless Access Control Page Example System Signal WebST gna Status 7i 9 9o Q Log 9 Setup Sa Setup Wireless Access Control This page allows you to configure your wireless access point access control Authentication Open System or Shared Key Closed Network OFF Apply Allow everyone access Connected Clients C Restrict access to List Host Name IP Address Client ID No wireless clients are connected ss Clear Access List 1 Access List Is Empty Remove oooh sb o osb id Add Submit Access List Changes 67 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Setup Wireless Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless Access Control page Authentication When encryption is enabled this selection allows you to choose one of the following authentication methods from the drop down list e Open System Open system authentication allows any device to authenticate and then attempt to communicate with the WAP Communication occurs if both devices have matching pre configured WEP keys Open System authentication does not provide the client with confirmation that the link has been
56. ngs Port Filtering page Setup Advanced Settings Port Filtering Page Example The following illustration is an example of the Setup Advanced Settings Port Filtering page e M WebSTAR 9 Signal Status 9 gt Log l Scientific 9 Setup Atlanta Ds Setup Advanced Settings Port Filtering This page allows you to configure TCP and UDP port filters Port Filtering d 0 Both x E b o Both lo 0 Both fo 0 Both E o 0 Both E o 0 Both o o Both gt r o 0 Both r lo 0 Both Ir o b fg r enn Setup Advanced Settings PortFiltering Page Description Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings How Do I Configure the Gateway Cable Modems Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings Port Forwarding page to configure port forwarding for local IP addresses Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP UDP ports to a local PC You must also set up a fixed private LAN IP address for the destination device je ee If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any
57. nsures proper cable connection to the modem and to your PC and ensures proper configuration of all hardware and software settings Contact your cable service provider for more information about installation Q How does the gateway cable modem connect to my computer A The cable modem connects to the USB port or the 10 100BaseT Ethernet port on your PC If your PC is not equipped with an Ethernet interface an Ethernet card is available from your local PC or office supply retailer or from your cable service provider Q After my cable modem is connected how do access the Internet A Your local cable service provider becomes your Internet Service Provider ISP They offer a wide range of services including e mail chat news and information services Your cable service provider will provide the software you will need Q Can watch TV and surf the Internet at the same time A Absolutely If you subscribe to cable television service you can watch TV and use your cable modem at the same time by connecting your TV and your cable modem to the cable network using an optional cable signal splitter Q Can Irun more than one device on the modem A Yes a single WebSTAR cable modem will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the cable mo
58. nt Firmware Use Notice The firmware in this equipment is copyrighted You may only use the firmware in the equipment in which it is provided Any reproduction or distribution of this firmware or any portion of it without express written consent is prohibited FCC Compliance FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or TV reception which can be determined by turning the equipment off and on The user is encouraged to try to correct the interference by one or more of the following measures e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult your cable company or an experienced radio TV technician for help Any changes or modifications not expressly approved by Scientific Atlanta could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC appr
59. nter your password here Cancel How Do I Configure the Gateway Cable Modems Configuring the Default Settings You can use the default settings or if your system requires different settings to operate correctly you can change the default settings using the Setup Basic Settings Network Configuration page ex If you are not familiar with the network configuration procedures detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default network configuration settings Click Network Configuration in the Basic Settings section of the Setup page to access the Setup Basic Settings Network Configuration page Setup Basic Settings Network Configuration Page Example The following illustration is an example of the Setup Basic Settings Network Configuration page System Signal gna Status 7 l 9 9 9 Log 9 Setup Scientific Da Setup Basic Settings Network Configuration This page allows you to enter or modify the basic settings for your network LAN IP Address he2 hes o h MAC Address 00 40 7b 88 7f 43 WAN IP Address Duration D H M S Expires Renew WAN IP Address Lease Host Name HostName Required by some ISPs Domain Name Domain Name Required by some ISPs Static IP Address 0 o 0 l0 Static IP Mask 0 l0 0 lo Default Gateway 0 o o 0 Primary DNS
60. ntrol and firewall protection This page allows you to block allow Internet access based on keywords and or domain names Use this page to block all traffic to and from specific computers based on the day of week and the time of day Use this page to access the firewall event log and to enter your e mail address in order to receive e mail alerts related to firewall attacks by hackers How Do I Configure the Gateway Cable Modems Wireless The following table provides a description of the pages available from within the Wireless section of the Setup page Basic Use this page to configure your wireless access point WAP parameters including service set identifier SSID and channel number Privacy Use this page to configure your WAP wired equivalent privacy WEP encryption keys and authentication Using encryption and authentication prevents unauthorized access to your wireless devices Access Control Use this page to configure the WAP to restrict access to only selected wireless client devices Authorized clients are selected by MAC address Use this page to select Open System or Share Key authentication and to enable and disable broadcast of the WAP SSID Advanced Use this page to configure your WAP data rates and wireless fidelity WiFi thresholds Configuring Your Password Settings Use the Basic Settings Password Settings page to set up a password to restrict unauthorized persons from accessing to your gateway cable
61. of CPEs DHCP Client Lease Info Function Keys The starting address used by the built in DHCP server to distribute Private LAN IP addresses In the example shown addresses between 2 and 9 can be used for devices on your Private LAN that require fixed IP addresses such as printers or a device assigned as a DMZ host ue a The LAN IP address ending in 1 is reserved for the internal gateway server The LAN IP address ending in 255 is also reserved and should not be used for CPE devices Enter the maximum number of devices allowed to connect to the Private LAN a e The maximum number of devices is 255 This is the combined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 1 and the value entered in the Starting Local Address field and the value entered in the Number of CPEs field Note The sum of the value entered in the Starting Local Address field and the value entered in the Number of CPEs field must always be 255 or less Displays the MAC address IP Address Subnet Mask Duration and Expiration date of all devices issued an IP address by the built in DHCP server This field also displays the current system time and date The following function keys appear on the Basic Settings IP Management page Key Apply Saves the values you enter into the fields without closing the screen Force Available Forces the release of an IP address for you to re use How Do I C
62. ollowing options e f you want to use Ethernet connections you must configure the TCP IP protocol To configure the TCP IP protocol go to How Do Configure TCP IP Protocol next in this guide e f you want to use USB connections you must install the USB drivers To install the USB Drivers for USB go to How Do I Install USB Drivers later in this guide 12 How Do I Configure TCP IP Protocol How Do I Configure TCP IP Protocol To configure TCP IP protocol you need to have an Ethernet Network Interface Card NIC with TCP IP communications protocol installed on your system TCP IP is a communications protocol used to access the Internet This section contains instructions for configuring TCP IP on your Internet devices to operate with the gateway cable modem in Microsoft Windows or Macintosh environments Configuring TCP IP on Your Internet Devices TCP IP protocol in a Microsoft Windows environment is different for each Windows version Follow the appropriate instructions in this section for your operating system To configure Windows 95 98 98SE or ME systems Click Start select Settings and choose Control Panel Double click the Network icon in the Control Panel window Read the list of installed network components under the Configuration tab to verify that your PC contains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list e f yes go to step 7 e f no cli
63. onfigure the Gateway Cable Modems Reserving IP Addresses Use the Setup Basic Settings Fixed CPE IP Assignment page to reserve IP addresses to be issued by the DHCP server in the gateway to specific devices on the LAN This feature allows you to assign a fixed IP address to any device in your network and eliminates the need to set static IP addresses in your PC or other network device Reserving IP addresses is useful in making sure that a particular PC or other network device for example a printer is always issued the same IP address Another example when using DMZ Host the IP address for the DMZ Host will always be issued to the same PC or device pe es If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default Fixed CPE IP Assignment settings Click Fixed CPE IP Assignment in the Basic Settings section of the Setup page to access the Setup Basic Settings Fixed CPE IP Assignment page Setup Basic Settings Fixed CPE IP Assignment Page Example The following illustration is an example of the Setup Basic Settings Fixed CPE IP Assignment page System Signal WebsST gna Status A 9 9 Q Log O setup Pe Setup Basic Settings Fixed CPE IP Assignment This page allows you to set fixed IP for LAN CPE devices MAC Address oo foo loo 00 oo foo Assign To I
64. ons that accompany this equipment Cleaning the Equipment Before cleaning this equipment unplug it from the electrical outlet Use a damp cloth to clean this equipment Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this equipment Placement Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord Place this equipment on a stable surface The surface must support the size and weight of this equipment Place this equipment either horizontally or vertically WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider Ventilation This equipment has openings for ventilation that protect it from overheating To ensure the reliability of this equipment do not obstruct the openings e Do not place other equipment lamps books or any other object on the top of or beside this equipment e Do not place this equipment in any of the locations that follow On a bed sofa rug or similar surface Over a radiator or a heat register e n an enclosure such as a bookcase or equipment rack unless the installation provides proper ventilation Overloading Do not overload electrical outlets extension cords or integral convenience receptacles as this can result in a risk of fire or
65. ough Friday x Apply Keyword List Domain List Add Keyword Add Domain Remove Keyword Remove Domain Trusted Computers oo lo loo loo lo lo Add No Trusted Computers Remove How Do I Configure the Gateway Cable Modems Setup Firewall Web Filters Page Description This section describes the section headings and fields descriptions of the Setup Firewall Web Filters page Section Headings The Setup Firewall Web Filters page is divided into the following section headings e Content Filtering Parental control e Web Features e Keyword List e Domain List e Trusted Computers os If you make changes in any of the fields in the Setup Firewall Web Filters page click Apply to apply and save your Content Filter settings Content Filtering The following table provides a description of each field name within the Content Filtering section heading Keyword Blocking Allows you to block or allow Internet access based on keywords Domain Blocking Allows you to block or allow Internet access based on domain names and on time of day and day of week Verify that the Status page reflects the correct time of day If it does not reflect the correct time of day contact your ISP You can also adjust your settings to account for the difference Web Features The following table provides a description of each field name within the Web Features section heading
66. oval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your cable service provider for any questions you may have regarding the operation or installation of this device FCC Declaration of Conformity This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 the device may not cause harmful interference and 2 the device must accept any interference received including interference that may cause undesired operation WebSTAR Gateway Cable Modems Model DPR2320 and Model EPR2320 Scientific Atlanta Inc 5030 Sugarloaf Parkway Lawrenceville Georgia 30044 USA Telephone 770 236 1077 Canada EMI Regulation This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada 79 For Information z VA Atlanta Bringing the Interactive Experience Home If You Have Questions If you have technical questions contact your local cable service provider Scientific Atlanta Inc 5030 Sugarloaf Parkway Box 565447 770 236 5000 Product and service availability subject to change without notice 2003 Scientific Atlanta Inc All rights reserved November 2003 Printed in USA Lawrencevill
67. page ae es If you make changes in the Setup Advanced Settings Options page click Apply to apply and save your new IP address filter settings WAN Blocking Checking this box prevents the gateway cable modem from being visible to the WAN For example pings to the WAN IP address are not returned Ipsec PassThrough Checking this box allows applications that use IPSec IP Security to pass through the firewall PPTP PassThrough Checking this box allows applications that use Point to Point Tunneling Protocol PPTP to pass through the firewall Remote Config Checking this box enables Remote Configuration Management Management that allows the user or network operator to view and or modify the gateway set up parameters from a location on the WAN as opposed to the LAN side of the gateway Access to the set up parameters is obtained by using the password to access the WebWizard Enable this feature by checking the Remote Config Management box on the Setup Advanced Settings Options page To access your gateway from a remote location you must also know the WAN IP address of the gateway To find the WAN IP address go to the Network Configuration page under Basic Settings You will find the gateway s WAN IP address list on this page Enter the WAN IP address of your gateway into the address field of any Web browser using the following format http xxx xxx xxx xxx 8080 where XXX XXX XXX XXX represents the WAN IP address of your g
68. perations POWER ON N RECEIVE BLINKS To indicate data is being transferred between the modem and the network 3 SEND BLINKS To indicate data is being transferred between the modem and the network 4 CABLE ON 5 PC ON When a single device is connected to either the Ethernet or USB port and no data is being sent to or from the modem BLINKS LED blinks when only one Ethernet or USB device is connected and data is being transferrd between the consumer premise equipment CPE and the cable modem OFF When no devices are connected to either the Ethernet or USB ports Note With both Ethernet and USB devices connected to the modem at the same time when data is being transferred through only one of the devices Ethernet or USB the indicator will illuminate continuously Whenever data is being sent through both data ports Ethernet and USB simultaneously the indicator will blink as described above o WIRELESS ON When the wireless access point is operational BLINKS To indicate data is being transmitted through the wireless access point OFF When the user disables the wireless access point 76 T10712 Special Conditions Front Panel Status Indicator Functions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that you have been denied network access POWER SLOW BLINKING 1 time
69. ply it to you Static IP Some ISPs require this information for authentication and will Address supply it to you gt When setting a static IP address you must enter the IP address subnet mask and default gateway before the static IP address will become operational Static IP Some ISPs require this information for authentication and will Mask supply it to you Default Some ISPs require this information for authentication and will Gateway supply it to you Primary DNS Some ISPs require this information for authentication and will supply it to you Secondary Some ISPs require this information for authentication and will DNS supply it to you Spoofed Some ISPs require the MAC address of the network interface MAC card NIC in your computer for authentication When installing Address the gateway cable modem you can enter your computer MAC address here to allow you to connect to your ISP If a Spoofed MAC address is used the gateway will use the Spoofed MAC address to obtain the public WAN IP address in place of using the WLAN Data MAC address assigned at the factory How Do I Configure the Gateway Cable Modems Function Keys The following function keys appear on the Setup Basic Settings Network Configuration page Renew WAN IP Address Forces a release and renewal of your WAN IP Lease address Apply Saves the values you enter into the fields without closing the screen Configuring and Managing IP Addresses Use
70. r in chat programs This is safe because the ports are dynamically triggered and not held open continuously or erroneously left open by the router administrator Therefore these ports are not exposed and vulnerable for potential hackers to discover UM If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default advanced port triggers settings Click Port Triggers in the Advanced Settings section of the Setup page to access the Setup Advanced Settings Port Triggers page Setup Advanced Settings Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings Port Triggers page System Si gnal Status 9 9 41 Q9 Log i Setup Scientific 2 Setup Advanced Settings Port Triggers This page allows you to configure TCP UDP port triggers o o o o Both r 7 o b o Bon s r io 0 iu fo Both r o 0 o fo Both r o 0 b o Both r o o 0 o Both r o b o Both r o 0 0 b Both r o 0 o o Both r o o 0 o Bon r ev 53 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 54 Setup Advanced Settings Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and ta
71. rget range start and end ports along with protocol information in the appropriate fields The following example illustrates how to use the port triggering feature to configure the Microsoft X Box Online Live for Internet gaming ee is For most widely used applications including Microsoft X Box Online Live the WebSTAR firewall automatically maps and opens ports required for that application while the application is in use In the first row enter 88 in both Start Port and End Port fields 2 In the same row select UDP from the drop down list in the Protocol field and then select the box in the Enable field 3 In the second row enter 3074 in both Start Port and End Port fields In the same row as the second entry select Both and then select the box in the Enable field 5 Click Apply to apply and save your new port forwarding settings How Do I Configure the Gateway Cable Modems Configuring the DMZ Host Use the Setup Advanced Settings DMZ Host page to configure an IP address that is visible to the WAN DMZ hosting is commonly referred to as exposed host and allows you to specify the default recipient of WAN traffic that Network Address Translation NAT is unable to translate to a known local PC DMZ allows one IP address to be unprotected while others remain protected v If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any
72. rovider for further assistance The following diagram illustrates one of the various wireless network connection options that are available to you SU Cable Ready TV VCR or Set Top Converter Wireless Laptop Wireless Laptop pu 7 gt 30 How Do I Install Wireless Network Devices To install wireless network devices WARNING e Hazardous electrical voltages can be Read the warnings and caution on this page Then follow the subsequent installation procedures to ensure proper gateway cable modem operation when using wireless network devices Follow these steps to install the gateway cable modem for accessing wireless present on any network devices connected wiring Ethernet wiring and 1 Select locations for wireless network devices For more information see connections must be properly insulated to prevent electrical shock Disconnect power from the 3 gateway cable modem before attempting to 4 connect to any device e To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect 5 any other service before connecting your gateway cable modem to other devices How Do I Select and Place Wireless Network Devices earlier in this guide Connect and install the wireless network device s Connect the active RF coaxial cable to the CABLE connector on the back of
73. rs earlier in this guide for more information on installing the USB drivers 1 Select locations for USB network devices For more information see How Do Select and Place USB Network Devices earlier in this guide 2 Connect the USB port on the gateway cable modem to your computer 3 Connect one or more USB network device to the gateway cable modem If you want to connect more than one USB network device to the gateway cable modem or to your computer you will need to purchase and install a USB hub 4 Connect the active RF coaxial cable to the CABLE connector on the back of the gateway cable modem Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem and then plug the power adapter into an AC power source 6 The gateway cable modem begins an automatic search to locate and sign on to the network that provides the telephone service This process may take up to 5 minutes The gateway cable modem is ready for use when the CABLE status indicator on the front panel stops blinking and illuminates continuously 7 Verify that all USB devices are working properly je You will not be able to check the USB front panel status indicator on the gateway cable modem until after at least one USB network device is connected and operating on the network 27 WebSTAR D
74. rter USB Cable Wireless Laptop Wireless Laptop T10949 11 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide To install the gateway cable modem 1 Power down your PC and unplug it from the power source WARNING 2 Connect your PC to either the ETHERNET port or the USB port using the To avoid personal appropriate data cable Do not connect your PC to both the Ethernet and injury or damage to USB ports at the same time You can connect two separate PCs to the your equipment gateway cable modem at the same time by connecting one PC to the follow these steps in Ethernet port and one PC to the USB port the exact order shown 3 Connect the active RF coaxial cable to the CABLE connector Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Insert the AC power adapter cord into the DC POWER connector on the back of the gateway cable modem and then plug the power adapter into an AC power source 5 Plug in and power on your networked devices including your PC The gateway cable modem will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the CABLE indicator on the front panel stops blinking and illuminates continuously 6 The next step in setting up your gateway cable modem is to configure your Internet devices for Internet access Choose one of the f
75. s Setting Up MAC Address Filters The Block Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table The following table describes the function of the Block Pass drop down menu Block Default Select Block to deny Internet access to the MAC addresses of the devices you list in the table All other MAC addresses will be allowed Internet access Select Pass to allow Internet access only to the MAC addresses of the devices you list in the table Any MAC addresses not listed in the table will be denied Internet access 49 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 50 Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings Port Filtering page to configure and enable TCP and UDP port filters These filters prevent a range of TCP UDP ports from accessing the Internet You can also prevent PCs from sending outgoing TCP UDP traffic to the WAN on specific IP port numbers This filter is not IP address or MAC address specific The system blocks the specified port ranges for all PCs a If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default advanced port filtering settings Click Port Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Setti
76. s a static setting that holds the ports open at all times Port Forwarding Port Triggers DMZ Host Demilitarized Zone Firewall Use this page to configure TCP UPD port triggers Port triggering is similar to port forwarding but is a dynamic function In other words the ports are not held open and the ports close if no outgoing data is detected on the selected ports for a period of 10 minutes Use this page to configure an IP address that is visible to the wide area network WAN DMZ hosting is commonly referred to as exposed host and allows you to specify the default recipient of WAN traffic that Network Address Translation NAT is unable to translate to a known local PC A DMZ is used by a company that wants to host its own Internet services without sacrificing unauthorized access to its private network DMZ allows one IP address to be unprotected while others remain protected The DMZ is located between the Internet and an internal network s line of defense that is a combination of firewalls and bastion hosts Typically the DMZ contains devices accessible to Internet traffic such as Web HTTP servers FTP servers SMTP e mail servers and domain name system DNS servers The following table provides a description of the pages available from within the Firewall section of the Setup page Web Filters Time of Day Filters Event Logging 36 Use this page to configure Web page filtering parental co
77. static IP onl 0 o 0 l0 Secondary DNS static IP onl 0 o o 0 Spoofed MAC Address oo loo oo loo loo oo Apply 39 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 40 Setup Basic Settings Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings Network Configuration page LAN IP The base IP address of the private home LAN and the Address WebWizard IP address Your gateway cable modem assigns private IP addresses to your attached computers by its internal dynamic host configuration protocol DHCP server MAC The MAC address for the WAN The factory assigned MAC Address address for the WAN is also referred to as the WLAN Data MAC address unless a spoofed MAC address is used See Spoofed MAC Address later in this table WAN IP The public IP address assigned to your cable modem by your Address ISP The WAN will be assigned a public IP address by your cable service provider The WAN IP address will be shared by all the PCs in your private local area network to access the Internet Duration The length of time your WAN IP address is valid This length of time renews when this duration expires The date and time your WAN IP address expires Host Name Some ISPs require this information for authentication and will supply it to you Domain Some ISPs require this information for authentication and will Name sup
78. sword settings Network Configuration Use this page to enter or modify the basic settings for your network IP Address Management Use this page to configure how Internet protocol IP addresses are assigned and managed in your network Fixed CPE IP Assignment Use this page to reserve IP addresses to be issued by the DHCP server to specific devices on the LAN Restart Modem Use this page to restart your gateway modem Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page Options Use this page to enable or disable advanced features on your network IP Address Filtering Use this page to configure IP address filters These filters prevent designated IP addresses from accessing the Internet MAC Address Filtering Use this page to configure MAC address filters These filters prevent designated MAC addresses from accessing the Internet Port Filtering Use this page to configure transmission control protocol TCP and user datagram protocol UDP port filters These filters prevent a range of TCP UDP ports from accessing the Internet 35 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Use this page to configure port forwarding for local IP addresses Port forwarding allows you to run a server on the local area network LAN by specifying the mapping of TCP UPD ports to local PCs or to the IP address of other devices This i
79. the DC output of the AC power adapter that is provided with your cable modem T caution Avoid damage to your equipment Only use the AC power adapter and power cord that is provided with your cable modem RESET Activating this switch resets the gateway to factory default values and reboots the cable modem ve n This switch is for maintenance purposes only Do not use unless directed to do so by your service provider ETHERNET RJ 45 Ethernet port connects to the Ethernet port on your PC or your home network USB 12 Mbps USB port connects to the USB port on your PC CABLE F Connector connects to an active cable signal from your cable service provider Where is the Best Location for My Gateway Cable Modem Where is the Best Location for My Gateway Cable Modem The ideal location for your gateway cable modem is where it has access to outlets and other devices Think about the layout of your home or office and consult with your cable service provider to select the best location for your gateway cable modem Consider these recommendations e Position your PC and gateway cable modem so that they are located near an AC power outlet e Position your PC and gateway cable modem so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from the modem and the PC without straining or crimping them e Airf
80. the Setup Basic Settings IP Management page to configure how your system manages and assigns IP addresses in your network s If you are not familiar with the IP management procedures detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default IP management settings Click IP Management in the Basic Settings section of the Setup page to access the Setup Basic Settings IP Management page Setup Basic Settings IP Management Page Example The following illustration is an example of the Setup Basic Settings IP Management page 9 9 Q Log h 2 Setup Selontific gt Setup Basic Settings IP Management This page allows you to configure how IP addresses are assigned and managed in your network DHCP Server Yes No Starting Local Address 192 168 0 10 Number of CPEs o45 Apply DHCP Client Lease Info MAC Address IP Address Subnet Mask Duration Expires O050dac4ci3f 192 168 000 012 255 255 255 000 D 00H 00 M00 S 00 Current System Time Force Available 41 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 42 Setup Basic Settings IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings IP Management page DHCP Server Allows you to enable or disable the DHCP server Starting Local Address Number
81. the cable modem is sending data to the cable network CABLE llluminates solid green when the cable modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions e The cable modem is booting up and not ready for data e The cable modem is scanning the network and attempting to register e The cable modem has lost registration on the network and will continue blinking until it registers again PC llluminates solid green to indicate that an Ethernet USB carrier is present and blinks to indicate that Ethernet USB data is being transferred between the PC and the cable modem PC Wireless llluminates solid green to indicate that a wireless access point is enabled and blinks to indicate that wireless data is being transferred over the wireless connection Note After the cable modem is successfully registered on the network the POWER LED 1 and CABLE LED 4 indicators illuminate continuously to indicate that the cable modem is online and fully operational WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Back Panel Description The following illustration describes the back panel components of the DPR2320 and the EPR2320 2 z E m zZ F4 gt 110947 1 ANTENNA Provides a communication connection for the built in wireless access point WAP to allow wireless devices to communicate with the cable modem POWER Connects the cable modem to
82. trol Tx Rates 1 2 5 5 11 Mbps v Beacon Interval h ms 0 65535 DTIM Interval 3 ms 1 255 Fragmentation Threshold 23246 bytes 256 2346 RTS Threshold 2347 0 3000 Apply How Do I Configure the Gateway Cable Modems Setup Wireless Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless Advanced page i If you make changes in the Setup Wireless Advanced page click Apply to apply and save your wireless advanced settings Basic Data Rates Displays the default initial data rate for associating with a WAP For maximum client compatibility it is recommended that the Basic Data Rates are set at 1 2 Mbps so that older cards can easily gain access to the network This setting specifies the minimal set of required data rates Control Tx Rates Displays the transmit data rates the WAP uses is a function of signal strength and signal quality For maximum potential link speed it is recommended that you select all control Tx rates 1 2 Mbps 5 5 Mpbs and 11 Mbps Beacon Interval Displays the time interval that the WAP uses to announce itself to remote devices The Beacon Interval should be left at 100ms for compliance with most client cards The Beacon Interval specifies how often packets are sent by the Access Point AP to synchronize a wireless network and it s clients DTIM Interval Displays the time interval between Broadcasts Multicast trans
83. tworking channels overlap Channels 1 6 and 11 do not overlap with each other For best performance select one of these channels If there are other access points in use in the area select one of these channels that is farthest away from the other access points Example If channel 8 is in use by another access point use channel 1 for your wireless network s If your wireless network is not operating correctly or if external devices are interfering with your signal select a different channel Use your PC wireless utility software to scan for other access points in your area Current Channel Present channel the WAP is using Encryption Mode Shows current encryption mode Shows current firmware version Access Point This setting allows you to turn the access point on the gateway on or off 63 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide Configuring Your Wireless Network Privacy and Encryption Parameters Use the Setup Wireless Privacy page to configure your WAP wired equivalent privacy WEP encryption keys and authentication e If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default wireless privacy settings Click Privacy in the Wireless section of the Setup page to access the Setup Wireless Privacy page Setup Wireless Privacy Page Example The following illustration
84. u set up your client wireless adapter The Key values in each wireless network device must match For use with Encryption Mode set to 128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is represented in hexadecimal Use only these numbers or letters O 1 2 3 4 5 6 7 8 9 a b c d e and f to set up your encryption keys e ee It is generally a good practice to use only lowercase letters when entering WEP encryption keys Uppercase letters can sometimes be confused with numbers For example the uppercase letter B is often mistaken for the number 8 Using lowercase characters minimizes the risk of confusing characters when copying keys from one device to another Uppercase characters will automatically be converted to lowercase when the key or keys are applied and saved to memory Use two numbers or letters in each box Record your Key values You will need these Key values when you set up your client wireless adapter The Key values in each wireless network device must match How Do I Configure the Gateway Cable Modems Configuring Wireless Access Point Access Control Use the Setup Wireless Access Control page to configure your configure your wireless access point access control os If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to cha
85. ur new DMZ Host setting 55 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 56 Configuring Web Page Filtering Parental Control and Firewall Protection Use the Setup Firewall Web Filters page to configure Web page filtering and firewall protection This page allows you either block or allow Internet access based on keywords and or domain names You can also filter on the time of day and the day of the week Je m If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default firewall Web filters settings Click Web Filters in the Firewall section of the Setup page to access the Setup Firewall Web Filters page Setup Firewall Web Filters Page Example The following illustration is an example of the Setup Firewall Web Filters page System Signal gna Status dj l 9 9 gt Log O sep Samie Setup Firewall Web Filters This page allows you to configure web page filtering and firewall protection Content Filtering Web Features Keyword Blocking I Enable Filter Proxy Enable Domain Blocking Enable Filter Cookies Enable Deny Domains Allow Domains Filter Java Applets Enable Always Block Filter ActiveX Enable C Block from 8 M lo x to 18 lo Filter Popup Windows Enable 24 hour format Firewall Protection 7 Enable Monday thr
86. ust be an exact match in order to be filtered or blocked 3 Click either Add Keyword or Add Domain as necessary to add the entry to the list 4 Repeat steps 1 through 3 for each Domain or Keyword you wish to enter Once entered each new entry will immediately be blocked for all users not listed in the Trusted Computers field in the lower portion of the Setup Firewall Web Filters page s The Domain blocking feature blocks access to any Domain in the Domain List It will also block Domains any portion of which contains an exact match to entries in the list For example if you enter example com as a Domain any site that contains example com will be blocked Generally you do not want to include www in a Domain Name since doing so limits the blocking to only the site that matches that Domain Name exactly For instance if you enter www example com into the list only the one site that matches that name exactly will be blocked Consequently if you do not include the www then all sites within and associated with example com will be blocked Trusted Computers Use the Trusted Computers field to specify the MAC address of computers whose content will always be trusted and allowed unrestricted access to the Internet How Do I Configure the Gateway Cable Modems Configuring Firewall Time of Day Access Filters Use the Setup Firewall Time of Day Access Filter page to block all traffic to and from speci
87. ve the TCP IP protocol properly configured on your PC Refer to How Dol Configure TCP IP Protocol earlier in this guide for detailed information on configuring the TCP IP protocol How Do I Select and Place Ethernet Network Devices How Do Select and Place Ethernet Network Devices You can use a large variety of Ethernet network devices with your gateway cable modem These include NIC cards hubs bridges etc Contact your cable service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices Where is the Best Location for My Ethernet Network Devices You should work with your cable service provider to choose the best location for your Ethernet network devices Consider these recommendations e Location of two way cable outlets e Distance of the Ethernet network devices from the gateway cable modem e Location of computers and other equipment from AC power outlets e Ease of running Ethernet cable to the Ethernet network devices Now that you have selected a location for your Ethernet network devices the next step is to place and connect your Ethernet network devices Go to How Dol Connect Ethernet Network Devices next in this guide 21 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide How Do Connect Ethernet Network Devices 22 Connecting Ethernet Devices You must connect your Ethernet devices for use with the gateway cable mode
88. way cable modem configuration options Detailed descriptions of each configuration option follow later in this guide Setup Page Example The following illustration is an example of the Setup page System signa WeoSrin FN Status l 9 Q Log 2 O Atlanta Setup This page enables you to set up and configure your cable modem s internal router and networking capabilities Select one of the following links below to set up your network Basic Settings Password Settings Network Configuration IP Address Management Fixed CPE IP Assignment Restart Modem Advanced Settings Options IP Address Filtering MAC Address Filtering Port Filtering Port Forwarding Port Triggers DMZ Host Firewall Web Filters Time of Day Filters Event Logging Wireless Basic Privacy Access Control Advanced 34 How Do I Configure the Gateway Cable Modems Setup Page Section Headings The Setup page is divided into the following section headings e Basic Settings e Advanced Settings e Firewall e Wireless In the Setup page click the selections listed within these sections to access the WebWizard page for that selection A description of the selections available in each section follows next Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page Field Name Password Settings Use this page to modify your pas
89. y 59 WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User s Guide 60 Configuring Firewall Event Logging and E mail Alerts Use the Setup Firewall Event Logging page to access the firewall event log and allows you to enter your e mail address in order for you to receive e mail alerts related to firewall attacks by hackers If you are not familiar with the advanced settings detailed in this section contact your cable service provider before you attempt to change any of the gateway cable modem default firewall event logging settings Click Event Logging in the Firewall section of the Setup page to access the Setup Firewall Event Logging page Setup Firewall Event Logging Page Example The following illustration is an example of the Setup Firewall Event Logging page Systm Signal Status WebST R 4 9 9 p l 9 Log sal 9 Setup Scientific 2 Setup Firewall Event Logging This page provides access to the firewall event log and allows you to enter your email address for email alerts related to firewall attacks Enable Email Address SMTP Server Name Email Alerts F Enable p Description Count Last Occurence Target Source Email Log Clear Log How Do I Configure the Gateway Cable Modems Setup Firewall Event Logging Page Description The Setup Firewall Event Logging page shows events captured by the firewall The log displays the following items e Descriptio

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