Aastra Telecom 480i BROADSOFT IP Phone User Manual
Contents
1. softkey1 type speeddial softkey1 label Unpark softkey1 value 88 softkey2 type speeddial softkey2 label CallReturn softkey2 value 69 softkey3 type speeddial softkey3 label Speed Dial softkey3 value 74 softkey4 type speeddial softkey4 label Portal softkey4 value 2 Continued 29 Model 480i Broadsoft Admin Guide softkey5 type speeddial softkey5 label Pickup softkey5 value 98 softkey6 type speeddial softkey6 label CallFwdOn softkey6 value 72 softkey7 type speeddial softkey7 label CallFwdOff softkey7 value 73 softkey8 type speeddial softkey8 label Cancel CW softkey8 value 70 softkey9 type speeddial softkey9 label Blacklist softkey9 value 60 softkey8 type speeddial softkey8 label DND On softkey8 value 78 softkey9 type speeddial softkey9 label DND Off softkey9 value 79 softkey10 type speeddial softkey10 label CLIDBlock softkey10 value 67 softkey11 type speeddial softkey11 label Trace softkey11 value 57 softkey12 type speeddial softkey12 label Clear MWI softkey12 value 99 Continued Model 480i Broadsoft Admin Guide 30 softkey13 type speeddial softkey13 label Cancel CW softkey13 value 70 Example Softkey Line Call Appearances For the examples of softkey line call appearances please refer to the sample lt mac gt cfg file For more in2. Configurable through the 480i s Options List date format or the configuration files Description This parameter allows the user to change the date to various formats Format Integer Default Value 0 Range 0 7 Following table shows the format for the corresponding date format values 0 WWW MMM DD 1 DD MMM YY 2 YYYY MM DD 3 DD MM YYYY 4 DD MM YY 5 DD MM YY 6 MM DD YY 7 MMM DD Example date format 7 13 Model 480i Broadsoft Admin Guide SIP Settings The following parameters are the settings specific to SIP authentication Parameter sip proxy ip Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description A SIP proxy is a server that makes and forwards requests generated by the 480i to the targeted user This parameter s IP address will be the address of the proxy server that the 480i will use to send all SIP requests to Format IP address Default Value 0 0 0 0 Range Not Applicable Example sip proxy ip 192 168 0 101 Parameter Configurable through the 480i s Options sip proxy port List the Aastra 480i web client or through the configuration files Description The proxy server s port number This setting must be set to zero 0 if using SRV queries for your DNS server Format Integer Default Value 0 Range Not Applicable Example sip proxy port 5060 Parameter Confi
3. 4 Enter the administrator password and press the Enter softkey 5 Press the Default softkey to restore the 480i to the factory s default settings 6 Press the Cancel softkey to cancel the operation From the web client Currently this feature is not available from the web client How to reset a user s password If a 480i user has forgotten the password the following steps can be performed to reset the password From the web client 1 Click on the Password sub category under the USER main category 2 Enter the administrator level user password in the Current Password field Enter the new password for the user the user s name for whom the password is being modified is displayed beside the User Name field on the current page Re enter the password to confirm the new password 3 Click on the Set Password button to complete the operation Model 480i Broadsoft Admin Guide 24 Appendix A Sample Configuration Files This section consists of the sample configuration files necessary to configure the 480i phones The general format is similar to configuration files used by several Unix based programs Any text following a number sign on a line is considered to be a comment unless the is contained within double quotes Currently Boolean fields use 0 for false and 1 for true Aastra cfg BroadSoft SIP Default Configuration File Date December 16th 04 File Sample aastra cfg f
4. Why does my phone display Application missing If you have experienced networking issues while the phone was downloading the application from the TFTP server it is possible that the phone can no longer retrieve the required firmware file In the event that the phone is no longer able to communicate with the TFTP server in its attempt to re download the firmware and the phone cannot locate the application locally this message will be displayed The phone will display the following Recovery web client at lt IP Address gt The IP Address displayed is the IP address of the phone If the phone is unable to receive an IP from the DHCP server or has lost its record of its static IP the phone will auto assign itself the default IP 192 168 0 50 To recover the firmware for your phone in this circumstance please perform the following 1 Launch your web browser on your computer Please note that your computer will need to be on the same network as your IP phone 2 In the URL type http IP Address gt where IP Address is the IP Address displayed on the phone Your browser will launch the Aastra 480i IP Phone Firmware Recovery page 3 Enter the name of the firmware file that is on the TFTP server and ready for download E g firmware st 4 Enter the IP of the TFTP server 5 Press the Download Firmware button 23 Model 480i Broadsoft Admin Guide Please ensure that the TFTP server is running and
5. Configurable through the configuration files only Description Enables or disabled integration with the BroadWorks Call Manager for the conference feature Use amp for disable and 1 for enable Format Boolean Default Value 0 Range Oor1 Example sip broadsoft conference 1 Softkey Settings This section contains the softkey parameters that can be configured on the 480i phone There are eighteen softkeys that can be configured These parameters can be configured either from the Aastra cfg or the lt mac gt cfg file Softkeys can be configured as either speed dials or as additional call line appearances Parameter Configurable through the configuration softkeyN type files only Description The type of soft key that will be configured to Format Text Default Value Not Applicable Range line or speeddial N in the softkeyN type ranges from 1 to 18 Example softkey1 type line softkey2 type speeddial Parameter Configurable through the configuration softkeyN label files only Description The text label that should be displayed for the soft key If the soft key is of line type an icon appears beside the soft key that indicates the status of the line that this soft key is configured to Format Text Default Value Not Applicable 19 Model 480i Broadsoft Admin Guide Range Sequence of ascii characters A width less than 11 characters for line softkey type and a
6. IP of registrar sip registrar port 5060 5060 is set by default Notes Setting the SIP broadsoft parameters talk hold and conference to 1 enables advanced call control integration with BroadSoft s BroadWorks Call Manager 0 disable 1 enable sip broadsoft talk 1 sip broadsoft hold 1 sip broadsoft conference 1 sip digit time out 4 dialing behaviour Continued 27 Model 480i Broadsoft Admin Guide Time Server Settings time server disabled 1 Time server disabled time server1 Enable time server and enter at time server2 least one time server IP address time server3 Time Server Disabled 0 false means the time server is not disabled 1 true means the time server is disabled Notes If the time server is enabled you will need to enter the IP address of at least one time server If the time server is disabled the time can be set manually in the phone s Options List under option 2 Time and Date ft nE pr dux oc A Me OREB the 480i phones The general format is similar to configuration files used by several Unix based programs Any text following a number sign on a line is considered to be a comment unless the is contained within double quotes Currently Boolean fields use 0 for false and 1 for true Line Settings Lines should be set in the lt mac gt cfg file since these settings are unique to
7. Range N in the sip lineN screen name ranges from 1 to 9 Example sip linel screen name Joe Smith 17 Model 480i Broadsoft Admin Guide Parameter sip lineN mode Configurable through the configuration files only Description This sets the mode of the line as either private or shared If the line is private all call activity on this line will go to one phone If the line is shared call activity can go to more than one phone Use for the private and 1 for shared Format Boolean Default Value 0 Range N in the sip lineN screen name ranges from 1 to 9 Value after mode is either or 1 Example sip linel mode 0 Integration with BroadSoft s BroadWorks Call Manager Parameter Configurable through the configuration sip broadsoft talk files only Description Enables or disabled integration with the BroadWorks Call Manager for the talk feature Use A for disable and 1 for enable Format Boolean Default Value 0 Range O0 or1 Example sip broadsoft talk 1 Parameter Configurable through the configuration sip broadsoft hold files only Description Enables or disabled integration with the BroadWorks Call Manager for the hold feature Use amp for disable and 1 for enable Format Boolean Default Value 0 Range O0 or1 Example sip broadsoft hold 1 Model 480i Broadsoft Admin Guide 18 Parameter sip broadsoft conference
8. This is used in the display name field of the From SIP header field Some IP PBX systems use this as the caller s ID and some may overwrite this with the string that is set at the PBX system 7 Auth Name The authorization name that will be used in the username field of the Authorization header field of the SIP REGISTER request 8 Password The password that is used to register at the registrar Phone Status The following options display the phone s status or allow you to power cycle the phone or reset the phone to its factory default settings 1 Network Status This shows the network status of the two Ethernet ports at the back of the phone You can also view the phone s IP and MAC addresses e IP Addr Shows the IP address of the phone MAC Addr The MAC or the hardware address of the 480i s Ethernet card 2 Firmware Version This option displays information about the firmware that is currently installed on the 480i 3 Reset Phone This option lets you reboot the phone A reset may be necessary when There is a change in your network OR To re load the configuration information modified through the configuration files to the phone OR If the settings for the 480i on the IP PBX system had been modified 4 Factory Default This option lets you reset the phone back to the factory default settings including the network settings Performing this operation will result in losing all us
9. width less than 9 for the speeddial softkey type is suggested N in the softkeyN label ranges from 1 to 18 Example softkey1 label Line 9 softkey2 label Info Parameter Configurable through the configuration softkeyN value files only Description If the soft key is of type line then value should be the line number that this Soft key represents If the softkey is of type speeddial then value should be the number to speed dial Format Text Default Value Not Applicable Range line or speeddial N in the softkeyN value ranges from 1 to 18 Example softkey1 value 9 softkey2 value 411 Model 480i Broadsoft Admin Guide 20 Firmware Upgrade The 480i phone uses a TFTP server to download configuration files and firmware The TFTP server should be ready and be able to accept connections anonymously without a requirement for a user name and password See Appendix B for information on setting up a TFTP server You can download the firmware stored on the TFTP server in one of two ways by either resetting the phone through the options list of the 480i or by activating a firmware download through the web client Resetting the phone will force the phone to check for both firmware and configuration files stored on the TFTP server Warning Do not reset or turn off the phone until the download is complete From the 480i Phone 1 Press the button to enter the Options List 2 Select
10. 130 Parameter sip rtp port Configurable through the configuration files only Description Indicates the port through which the RTP packets will be sent to The RTP port is used for sending DTMF tones and for the audio stream Your network administrator may close some ports for security reasons You may want to use this parameter to send RTP data using a different port Format IP address Default Value 3000 Range Not Applicable Example sip rtp port 5130 Parameter Configurable through the configuration sip silence suppression files only Description Enables or disables SIP silence suppression Use a to disable 1 to enable and 2 to use the default setting Format Integer Default Value 2 Range 0 2 Example sip silence suppression 2 11 Model 480i Broadsoft Admin Guide Time Server Settings The following section contains the parameters to configure settings specific to the timeserver Parameter time server disabled Configurable through the 480i s Options List or the configuration files Description This parameter enables or disables the time server This parameter affects the time serverl time server2 and time server3 parameters Format Integer Default Value 0 Range Oorl Example time server disabled 0 Parameter Configurable through the 480i s Options List time server1 or the configuration files Description Th
11. N in the sip lineN password ranges from 1 to 9 Example sip linel password 12345 Model 480i Broadsoft Admin Guide 16 Parameter sip lineN user name Configurable through the configuration files Configurations done through the 480i s Options List or the Aastra 480i web client affect the first line only Description The value for this parameter is used in the name field of the SIP URI for the 480i phone and for registering the 480i at the registrar Format Text Default Value Not Applicable Range N in the sip lineN user name ranges from 1 to 9 Example sip linel user name 1001 Parameter Configurable only through the sip lineN display name configuration files Description This is used in the display name field of the From SIP header field Some IP PBX systems use this as the caller s ID and some may overwrite this with the string that is set at the PBX system Format Text Default Value Not Applicable Range N in the sip lineN display name ranges from 1 to 9 Example sip linel display name Joe Smith Parameter Configurable through the configuration files sip lineN screen name Configurations done through the 480i s Options List or the Aastra 480i web client affect the first line only Description This is used to display text on the screen of the phone You may want to set this parameter to display the phone user s name Format Text Default Value Not Applicable
12. and the proxy server 5 Select option 5 User Hame to change the user name 6 Select option 6 Screen Hane to change the screen name 7 Select option Ruth Hame to change the authorization name 8 Select option 8 Password to change the user s password From the Web Client 1 Click on the SIP Settings sub category under the ADMIN main category 2 Enter the administrator user name and password the default user name is admin and password is 22222 3 In the web page that just opened enter the appropriate information 4 Click on the Set Values button to save the changes that you just made I ee e d m D 0 mod dapra maa map TATUS EP CALL CLIENT FEDVISIOIHIMG bue om Emp su ana IT mim Prem Taur Fr dam eir ee rem F sii iihi m ade aum curam cee E aiti oni bre nim he apama s aan ane ET E Asie ILI aT Pri a u rr Note At this point modifications performed to the User name Screen name Authentication name and Password affect line 1 of the 480i only Modifications to the other lines should be done through the lt mac gt cfg file The NAT IP Address and NAT Port are currently not supported and will have no effect when set Model 480i Broadsoft Admin Guide 8 Setting Parameters through Configuration Files The following are the parameters that can be used to configure the 480i phone through the configuration files Network Settings The following section contains the parameters t
13. the TFTP server This firmware file is downloaded only when it is different than the one the phone is currently using 3 Copy the Aastra configuration file aastra cfg and lt mac gt cfg file to the root directory of the TFTP server Model 480i Broadsoft Admin Guide 2 The 480i s Options List 1 Press the button on the phone to enter the options list 2 Use the dia and W to scroll through the list of options 3 Press the Show softkey the IP button or press the number corresponding to the option to select an option 4 Use the softkeys to change a selected option 5 Press the Done softkey at any time to save the change and exit the current option 6 Press the Cancel softkey the button or the Goodbye button at any time to exit without saving the changes Administrator Level Options Some options in the phone s options list are considered administrator level options and require the administrator user name and password When attempting to access administrator level options the phone will prompt for the administrator password before allowing access The default password for the administrator is 22222 For all other phone options please refer to the Aastra 480i Installation Guide The administrator level options in the phone s Options List are e B Hetuork e S SIP Settings e 4 Factora Default found under option 18 Phone Status 3 Model 480i Broadsoft Admin Guide Network If DHCP is en
14. 4 MODEL 480i BROADSOFT SIP IP PHONE RELEASE 1 0 ADMINISTRATOR GUIDE Aastra Telecom will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use While every effort has been made to ensure accuracy Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice AASTRA Telecom Copyright 2005 Aastra Telecom www aastra com All Rights Reserved Table of Contents OVelrVIeW aiibi iiim eie 1 Target Au diernce 2 o ee T o dh i e aai 1 General Requirements esee nenne 1 Aboutthis Guide 5 ere e P pe e ete eee 1 DOCUMENTATION sen uote Lue viii us Lab ea eie A A a eR TERCIO 1 Methods of Installation eene 2 480i IP Phone Setup 00 ee aaa 2 The 480i s Options List iei tette 3 Phone Stats aee ie eet etie ttis 4 The Aastra 480i Web Client ssssssssseenn 5 480i IP Phone Configuration eere 6 Network inei ee dde edd de at eas 6 TET PServer Settirigs 5 on ire tu ERR Ee ates 7 SIP SONOS ctu orc retener trot Oo rre KKK 7 Setting Parameters through Configuration Files 9 Network Settings 2 br et tenen es 9 Time Server Settings eie edet regt Pte 12 SIP S tlirigs iod eee age eats 14
15. Guide consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of warranty and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied including warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the set fail during the warranty period In North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping charges if any When you return this telephone for warranty service you must present proof of purchase After Warranty Service Aastra Telecom offers ongoing repair and support for this product This service provides repair or replacement of your Aastra Telecom product at Aastra Telecom s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside North America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restrict
16. Line Settings 3r Ree regit tr e PORE 16 Integration with BroadSoft s BroadWorks Call Manager 18 softkey Settings risiini inite iakin dette tret ondes 19 Firmware Upgrade eene 21 Troubleshooting dei aa otka ena ad ai ak er aa EAEE 23 Appendix A Sample Configuration Files 25 macsicfgr i ue ette eod b ee eee 32 Appendix B TFTP Server Set Up aaa aaa aaa aaa 38 Limited Warranty sariei eere eagai eaa ea aaa 39 Overview This administration guide provides information on the basic network setup that is required for the 480i IP phone on the BroadSoft BroadWorks platform It also includes details on the functioning and configuration of the 480i phone Target Audience This guide targets network administrators system administrators developers and partners who need to understand how to install the 480i on the BroadSoft BroadWorks network This guide contains information that is at a technical level more suitable for system or network administrators Prior knowledge of IP Telephony concepts is recommended General Requirements A BroadSoft BroadWorks account with a number created for the new 480i phone Access to a Trivial File Transfer Protocol TFTP server e 802 3 Ethernet Fast Ethernet LAN Category 5 5e straight through cabling Power over Ethernet PoE power supply optional accessory necessary only if no inline p
17. abled all the Network settings are automatically configured The 480i s firmware allows the network settings to be manually entered if for any reason the phone cannot populate any of the settings with DHCP enabled If DHCP is disabled the following network settings can be configured manually 1 DHCP This turns DHCP on or off IP Address Subnet Mask and Gateway options are automatically populated and are read only when DHCP is used DHCP is used by default 2 IP Address This is the phone s IP address To assign a static IP address to the phone disable DHCP 3 Subnet Mask To assign your own subnet mask to the phone disable DHCP 4 Gateway To assign your own gateway IP address disable DHCP 5 DNS To assign your own DNS addresses disable DHCP 6 TFTP Server This is the TFTP server s IP address SIP Settings If you have a proxy server or have a SIP registrar present at a different location than the PBX server the following settings may need to be changed 1 Proxy IP This is the IP address of the proxy server 2 Proxy Port This is the SIP proxy server s port number By default this number is set to 5060 3 Registrar IP This is the IP address of the SIP registrar 4 Registrar Port SIP registrar s port number By default this is set to 5060 5 User Name This is used in the name field of the SIP URI for the 480i phone and for registering the 480i at the registrar 6 Display Name
18. accessible on the network If the firmware file is correctly located on the running TFTP server the phone will locate the file and reload the application onto the phone Why does my phone display the No Service message The phone will display the Ho Service message if the SIP settings have not been set up correctly Check that the SIP settings are correct in the phone If using the configuration files this could be a formatting or syntax error For example when entering the parameter eir linel user name 5551231234 you cannot use formatting symbols such as as in 555 123 1234 to format the number or the phone will not recognize it How to reset the 480i phone From the 480i phone 1 Press the button to enter the Options List 2 Select option 18 Phone Status to enter the Phone Status option 3 Select option 3 Reset Phone 4 Press the Reset softkey to reset the phone 5 Press the Cancel softkey to cancel the current operation From the web client 1 Click on the Reset sub category under the USER main category 2 Enter the administrator level user name and password when prompted 3 On the web page that just opened click on the Reset button to reset the phone How to set the 480i phone to factory default From the 480i phone 1 Press the button to enter the Options List 2 Select option 18 Phone Status to enter the Phone Status options list 3 Select option 4 Factory Default
19. e primary time server s IP address If the time server is enabled the value for time server will be used to request the time from Format IP address Default Value 0 0 0 0 Range Not Applicable Example timer server1 192 168 0 5 Parameter Configurable through the configuration time server2 files only Description The secondary time server s IP address If the time server is enabled and the primary time server is not configured or cannot be accessed the value for time server2 will be used to request the time from Format IP address Default Value 0 0 0 0 Range Not Applicable Example timer server2 192 168 0 5 Model 480i Broadsoft Admin Guide 12 Parameter time server3 Configurable through the configuration files only Description The tertiary time server s IP address If the time server is enabled and the primary and secondary time servers are not configured or cannot be accessed the value for time server3 will be used to request the time from Format IP address Default Value 0 0 0 0 Range Not Applicable Example timer server3 192 168 0 5 Parameter Configurable through the 480i s Options List time format or the configuration files Description This parameter changes the time to 12 hour or 24 hour format Use 0 for the 12 hour format and 1 for the 24 hour format Format Integer Default Value 0 Range Oor1 Example time format 0 Parameter
20. e7 display name Joe Smith sip line7 screen name Joe Smith sip line8 auth name authname sip line8 password password sip line8 mode 0 sip line8 user name 5551231234 sip line8 display name Joe Smith sip line8 screen name Joe Smith sip line9 auth name authname sip line9 password password sip line9 mode 0 sip line9 user name 5551231234 sip line9 display name Joe Smith sip line9 screen name Joe Smith Continued 35 Model 480i Broadsoft Admin Guide Hs a lS ae ee Softkey Settings Softkeys can be set either server wide or unique to each phone Setting softkeys as line call appearances should be done in the lt mac gt cfg file since these are unique to each phone Notes There are a maximum of 18 softkeys that can be configured on the 480i phone These can be set up through either of the 2 configuration files depending on whether this is to be server wide aastra cfg or phone specific mac cfg Each softkey needs to be numbered from 1 18 for example softkey12 type speeddial Softkeys can be set up as speeddials or as additional call line appearances and have a type label and value associated with it as seen here in the default softkey settings SOFTKEY TYPES line speeddial SOFTKEY LABEL Alpha numeric name for the softkey The maximum number of characters for this value is 10 for speeddials and 9 f
21. each phone See the sample lt mac gt cfg file for for more information Softkey Settings Softkeys can be set either server wide or unique to each phone Setting softkeys as line call appearances should be done in the Es lt mac gt cfg file since these are unique to each phone Continued Model 480i Broadsoft Admin Guide 28 Notes There are a maximum of 18 softkeys that can be configured on the 480i phone These can be set up through either of the 2 configuration files depending on whether this is to be server wide aastra cfg or phone specific mac cfg Each softkey needs to be numbered from 1 18 for example softkey12 type speeddial Softkeys can be set up as speeddials or as additional call line appearances and have a type label and value associated with it as seen here in the default softkey T Ch Cb hb HEHEHE CHR CHE settings SOFTKEY TYPES line speeddial SOFTKEY LABEL Alpha numeric name for the softkey The maximum number of characters for this value is 10 for speeddials and 9 for lines SOFTKEY VALUE If softkey type is a speeddial any DTMFES from 0 9 or a comma for 500ms pause and E for On hook can be set for the value If softkey type is line enter value as a number from 5 up to 9 1 4 are already hardcoded as the L1 L2 L3 and L4 hard key line call appearances T Ch HEHEHE CHR CE CHR CHR Ce HE Default Softkey Speed Dials
22. er modified settings Note For information on other settings in the options list of the phone please refer to the Aastra 480i Installation Guide provided with the 480i Model480i Broadsoft Admin Guide 4 The Aastra 480i Web Client To access the Aastra 480i Web Client open your web browser supports Internet Explorer and Gecko engine based browsers like Firefox Mozilla or Netscape and enter the phone s IP address into the address field starting with the web prefix http ee E e 7 d amp ILE AI TE CT TO 11 STATUS AASTRA 4601 WEB CLIENT i Azaira Techrnlorires Limited Uradi wget Pad ri ru In the side menu of the Aastra 480i Web Client there are three main categories Status User and Admin The STATUS category contains read only status information for sub cate gories Network Hardware and Firmware The USER category contains user configurable sub categories Reset and Password This section is accessed through the user level or the adminis trator level user name and password You will be prompted for this infor mation when one of these options is selected For more information refer to the Aastra SIP 480i IP Phone User Guide The ADMIN category contains administrator only configurable sub cate gories Network Firmware and SIP Settings This section is accessed through the admin level user name and password You will be prompted for this information when one of these options is selected F
23. formation on parameters that can be set in the configuration files please refer to your administration guide for the 480i IP phone 31 Model 480i Broadsoft Admin Guide lt mac gt cfg BroadSoft SIP Sample Configuration File Date December 16th 04 File Sample lt mac gt cfg file Comments This file contains sample configurations for the lt mac gt cfg file Please rename this file with the MAC address with the dashes removed of the specific 480i device that you want to configure for example 00085d03059f cfg Settings that have already appeared in aastra cfg will be overridden by those in this file Parameters can be set in either the mac cfg file or the aastra cfe file with the exception of assigning a static IP address to a phone which can only be set in the lt mac gt cfg file For more details on sample settings see the sample aastra cfg file e Se lix uu Notes To set a static IP address you must first disable DHCP If DHCP is disabled you will also need to manually configure Subnet Mask Gateway DNS and TFTP Server settings DHCP 0 false means DHCP is disabled 1 true means DHCP is enabled dhcp 0 DHCP disabled Continued Model 480i Broadsoft Admin Guide 32 Network Settings iip This value is unique to each phone on a server and should be set in t
24. gurable through the 480i s Options sip registrar ip List the Aastra 480i web client or through the configuration files Description A SIP registrar is a server that maintains the location information of the 480i phone This parameter s IP address will be the address of the registrar that the 480i will use to send REGISTER requests to Format IP address Default Value 0 0 0 0 Range Not Applicable Example sip registrar ip 192 168 0 101 Model 480i Broadsoft Admin Guide 14 Parameter sip registrar port Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description The registrar s port number This setting must be set to zero 8 if using SRV queries for your DNS server Format Integer Default Value 0 Range Not Applicable Example registrar port 5060 Parameter Configurable through the configuration sip digit timeout files only Description Represents the time in seconds to configure the timeout between consecutive key presses Format Integer Default Value 4 Range Not Applicable Example sip digit timeout 6 Parameter Configurable only through the sip registration period configuration files Description The time in seconds that the 480i should use to send re registration requests to The value of this parameter will be used in the expires header field value in the SIP REGISTER request Fo
25. he lt mac gt cfg file if setting this manually eena pv pero c E ecm anes Lines should be set in the lt mac gt cfg file since these settings are unique to each phone Notes Setting parameters for lines 1 4 configures the 4 line call appearance hard keys on the 480i Setting parameters for lines 5 9 configures the phone for additional line call Se OH e appearances that can be set up as softkeys The maximum number of line call appearances that can be configured on the 480i is 8 or 9 depending on how the lines have been configured If all line call appearances have been set up as private and for the same number a total of 9 lines can be configured If all line call appearances have been set up between two different numbers and as private a total of 8 lines can be configured This means that when all line call appearances are in use 1 is connected while the rest are held No further outgoing or incoming calls can be made until one of the line call appearances TRO gt HH H Ch H H CHE becomes available hk If shared line call appearances have been set up they can only be set up for one number Continued 33 Model 480i Broadsoft Admin Guide Explanation of Settings with Line 1 as Example sip linel auth name SIP Registrar request authorization name sip linel password SIP Registrar request passcode sip linel mode 0 0 private line 1 shared line sip
26. ile Notes The general format used here is similar to configuration files used by several UNIX based programs Any text following a number sign is considered to be a comment unless the number sign is contained within double quotes where it is considered to be apound For Boolean fields 0 false 1 true All values that are not commented for the following settings are the default settings for the BroadSoft system however you should change comment the values to suit your requirements Comments This file contains sample configurations for the aastra cfg file The active settings are the default settings for the BroadSoft version of the 480i SIP phone SHE RE HEHE The Aastra 480i IP phones will download 2 configuration files from the TFTP server while restarting the aastra cfg file and the mac cfg file These two configuration files can be used to configure all of the settings of the Aastra 480i phone with the exception of assigning a static IP address to a phone and line Se HR OH OH OH CE settings which can only be set in the lt mac gt cfg file The aastra cfg file configures the settings server wide while the mac cfg file configures only the phone with the MAC address for which the file is named for example 000854d0304f4 cfe The settings in the aastra cfg file will be overridden by settings which also appear in the lt mac gt cfg file Con
27. ion applies during and after the warranty period Unauthorized repair will void the warranty If you ve read this owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2005 41 0101 00 Rev 00
28. istrator s user name and password the default user name is admin and password is 22222 3 In the web page that has just opened enter the IP address of the phone the Subnet Mask and the Gateway IP address in their corresponding fields Model480i Broadsoft Admin Guide 6 TFTP Server Settings The 480i phone uses the TFTP to download updates of the phone s firmware and configuration files You must set the TFTP server address in the phone From the 480i Phone 1 Press the button to enter the Options List 2 Select option 8 Hetuark 3 Enter the administrator s password The default password is 22222 4 Select option 6 TFTP Server to change the TFTP server From the Web Client 1 Click on the Hetwork sub category under the RDMIH main category 2 Enter the administrator user name and password the default user name is admin and password is 22222 3 In the TFTF field enter the IP address of the TFTP server 4 Click on the Set Values button to save the changes that you just made 7 Model 480i Broadsoft Admin Guide SIP settings The 480i uses the information in the SIP settings to register at the IP PBX To configure the SIP settings From the 480i Phone 1 Press the button to enter the Options List 2 Select option 9 SIF Settings 3 Enter the administrator s password The default password is 22222 4 Select options 1 4 to change the information about the registrar
29. k If you are not planning on using Dynamic IP addresses refer to the section Configuring the 480i IP Phone on how to set up an IP address manually Make sure a TFTP server is set up on your network and can accept connections anonymously If you are using SRV queries for your DNS Server on BroadSoft change both the SIP Proxy Port and SIP Registrar Port settings to zero To find out how to hook up the cabling to your 480i phone please refer to the Aastra 480i Installation Guide 480i IP Phone Set up When the 480i is first plugged in or reset it will automatically download any firmware updates for the phone The binary and configuration files that are required for the 480i are firmware st aastra cfg and lt mac gt cfg The settings of the 480i phone as well as the softkeys and the line keys can be configured through the configuration files Please refer to Appendix A for details on the parameters that can be set for the 480i phone Please refer to Appendix B for sample configuration files with all the basic parameters that need to be set in order to register the IP with the PBX The following steps illustrate a typical 480i phone setup 1 If DHCP is disabled manually enter the TFTP server s IP address For details on how to set the TFTP server setting for the 480i please refer to the section Configuring the 480i IP Phone 2 Copy the firmware file firmware st to the root directory of
30. le default gateway 192 168 0 1 Parameter dns1 Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description Primary domain name servers IP address For any of the IP address settings on the 480i a domain name value can be entered instead of an IP address With the help of the domain name servers the domain names for such parameters can then be resolved to their corresponding IP addresses Format IP address Default Value 0 0 0 0 Range Not Applicable Example dns1 192 168 0 5 Parameter dns2 Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description Secondary domain name servers IP address Format IP address Default Value 0 0 0 0 Range Not Applicable Example dns2 192 168 0 6 Model 480i Broadsoft Admin Guide 10 Parameter tftp server Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description The TFTP server s IP address If DHCP is enabled and the DHCP server provides the information this field is automatically populated Use this parameter to change the IP address of the TFTP server This will become effective after this configuration file has been downloaded into the phone Format IP address Default Value 0 0 0 0 Range Not Applicable Example tftp server 192 168 0
31. linel user name This parameter value is used by the 480i in the From header field of the outgoing SIP packet It may be replaced by your registrar sip linel display name Name used for SIP messages sip linel screen name User s name seen on the idle screen of the user s phone Example Settings for Lines 2 9 sip line2 auth name authname sip line2 password password sip line2 mode 0 sip line2 user name 5551231234 sip line2 display name Joe Smith sip line2 screen name Joe Smith sip line3 auth name authname sip line3 password password sip line3 mode 0 sip line3 user name 5551231234 sip line3 display name Joe Smith sip line3 screen name Joe Smith sip line4 auth name authname sip line4 password password sip line4 mode 0 sip line4 user name 5551231234 sip line4 display name Joe Smith sip line4 screen name Joe Smith Continued Model 480i Broadsoft Admin Guide 34 sip lined auth name authname sip lined password password sip lined mode 0 sip lined user name 5551231234 sip lined display name Joe Smith sip lined screen name Joe Smith sip line6 auth name authname sip line6 password password sip line6 mode 0 sip line6 user name 5551231234 sip line6 display name Joe Smith sip line6 screen name Joe Smith sip line7 auth name authname sip line7 password password sip line7 mode 0 sip line7 user name 5551231234 sip lin
32. o configure the network settings Parameter dhcp Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description Enabling DHCP will populate most of the network information The DHCP server should serve the network information that the 480i requires If the 480i is unable to get any required information then it should be entered manually Parameters affected ip Format Integer Default Value 1 Range Oorl Example dhcp 1 Parameter ip Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description This parameter assigns a static IP address to the 480i device Format IP address Default Value 0 0 0 0 Range Not Applicable Example ip 192 168 0 25 Parameter Configurable through the 480i s Options List subnet mask the Aastra 480i web client or through the configuration files Description The subnet mask IP address Format IP address Default Value 255 255 255 0 Range Not Applicable Example subnet mask 255 255 255 224 9 Model 480i Broadsoft Admin Guide Parameter Configurable through the 480i s Options List default gateway the Aastra 480i web client or through the configuration files Description The IP address of the network s gateway or the router IP address Format IP address Default Value 1 0 0 1 Range Not Applicable Examp
33. option 18 Phone Status to enter the Phone Status option 3 Select option 3 Reset Phone 4 Press the Reset softkey to reset the phone 5 Press the Cancel softkey to cancel the current operation From the Web Client 1 Click on the Firmware sub category under the RDMIH main category 2 Enter the administrator user name and password the default user name is admin and password is 22222 3 In the Firmware field enter the name of the firmware file that the phone should be upgraded with as shown in the following image This name must match the actual name of the firmware file residing on your TFTP server 21 Model 480i Broadsoft Admin Guide 4 In the TFTP server IP field enter the IP address of the computer where the TFTP server is located 5 After entering the information into the appropriate fields click on the Download Firmware button This will start the upgrade process If the upgrade was successful you will be presented the following message Fe NIE fee Pe sca oa Lr di ie bI I ILO ED m m Hmi ball PIR MWARE PROVISIONING Ene birena drvni igri Fima armi il TFTP Saree F Tis Cit ed Sri ia me NIE ee Pe ne E A ee kT L ED La de Hom AAS TRA 460i WEB CLIENT Fines upgrade we cel The resa reape vli Des vasi on reo powergpo mast Model 480i Broadsoft Admin Guide 22 Troubleshooting This section describes solutions to some most commonly occurring problems
34. or lines SOFTKEY VALUE If softkey type is a speeddial any DIMFs from 0 9 or a comma for 500ms pause and E for On hook can be set for the value If softkey type is line enter value as a number from 5 up to 9 1 4 are already hardcoded as the L1 L2 L3 and L4 hard key line call appearances Softkey Speed Dials For the default softkey speed dials please refer to the sample f aastra cfe file Continued Model 480i Broadsoft Admin Guide 36 Example Softkey Line Call Appearances softkey1 type line softkey1 label Line 5 softkey1 value 5 softkey2 type line softkey2 label Line 6 softkey2 value 6 softkey3 type line softkey3 label Line 7 softkey3 value 7 softkey4 type line softkey4 label Line 8 softkey4 value 8 softkey5 type line softkey5 label Line 9 softkey5 value 9 For more information on parameters that can be set in the configuration files please refer to your administration guide for the 480i IP phone 37 Model 480i Broadsoft Admin Guide Appendix B TFTP Server Set up There are a number of TFTP servers available PumpKIN is one of such TFTP servers Use the keywords pumpkin TFTP server on google and you should get the web site where you can download the software from Installing PumpKIN is straightforward To configure the directory from where you would be serving the files click on
35. or more infor mation refer to the section Configuring the 480i IP phone of this docu ment The default for the administrator user name is admin and the password is 22222 For a user the default user name is user and the password field is left blank The passwords can be changed using the web client or by using the phone s SIP Settings option available from the list of options in the phone 5 Model 480i Broadsoft Admin Guide 480i IP Phone Configuration The Network and SIP options within the 480i phone can be configured from the phone or from the Aastra 480i Web Client web interface Administrator level options are password protected in both the phone and the web interface User level options are password protected within the web interface only Network DHCP automatically sends the IP address Subnet Mask and Gateway network also DNS and TFTP Server information to the 480i phone during initialization when the phone is first powered up or reset By default the DHCP setting is enabled The network settings cannot be changed when DHCP is used so DHCP must be set to Off in order to manually change these settings Turn DHCP On or Off From the 480i Phone 1 Press the button to enter the Options List 2 Select option 8 Hetuark 3 Enter the administrator s password The default password is 22222 4 Press the Enter softkey 5 Select option 1 DHCP 6 Press the Change softkey to indicate whethe
36. ower is provided on the network 1 Model 480i Broadsoft Admin Guide About this Guide This guide complements the Aastra 480i Installation Guide and the Aastra 480i BroadSoft SIP IP Phone User Guide Documentation e Aastra 480i Installation Guide contains installation and set up instructions information on gen eral features and functions and basic options list customization Included with the telephone Aastra 480i BroadSoft SIP IP Phone Administrator Guide explains how to set the phone up on the network as well as advanced configuration instruc tions for the 480i This guide contains information that is at a technical level more suitable for a system or network administrator Aastra 480i BroadSoft SIP IP Phone User Guide explains the most commonly used features and functions for an end user Methods of Installation The firmware set up and installation for the 480i can be done through the Options List available directly from the phone or through the Aastra 480i Web Client web interface When the 480i is initialized for the first time DHCP is enabled by default The DHCP server passes information to the 480i so that it can configure itself for subsequent IP PBX addresses and normal runtime operations The following considerations must be made before connecting the 480i phone to the network If you are planning on using Dynamic IP addresses make sure a DHCP server is running on your networ
37. r DHCP should be used or not 7 Press Done to save the changes From the Web Client 1 Click on the Hetwork sub category under the ADMIN main category 2 Enter the administrator s user name and password the default user name is admin and password is 22222 3 In the web page that has just opened check the Use DHCP check box to use DHCP and uncheck to indicate that you do not want to use DHCP 4 Click on the Set Values button to save the changes that you just made Maa Configure Network Settings If you are not using DHCP you need to configure the network settings for the phone manually From the 480i Phone 1 Press the button to enter the Options List 2 Select option 8 Hetwork 3 Enter the administrator s password The default password is 22222 4 Select option 2 IP Address to change the IP address 5 Select option 3 Subnet Mask to change the subnet mask 6 Select option 4 Gateway to change the gateway address 7 Select option 5 DHS to change the DNS 8 Press Dane to save the changes When an IP address has been assigned to the phone you have the option to either continue configuring the 480i through the Options button on the phone or to start using the Aastra 480i Web Client See the section The Aastra 480i Web Client within this guide for details From the Web Client 1 Click on the Network sub category under the ADMIN main category 2 Enter the admin
38. rmat Integer Default Value 0 Range Not Applicable Example sip registration period 3600 15 Model 480i Broadsoft Admin Guide Parameter sip session timer Configurable through the 480i s Options List the Aastra 480i web client or through the configuration files Description This session timer parameter is the time in seconds that the 480i uses to send periodic re INVITE requests to keep a session alive The proxy uses these re INVITE requests to maintain the status of the connected sessions Format Integer Default Value 0 Range Not Applicable Example sip session timer 30 Line Settings Parameter sip lineN auth name Configurable through the configuration files Configurations done through the 480i s Options List or the Aastra 480i web client affect the first line only Description The authorization name that will be used in the username field of the Authorization header field of the SIP REGISTER request Format Text Default Value Not Applicable Range N in the sip lineN auth name ranges from 1 to 9 Example sip line1 auth name 1001 Parameter Configurable through the configuration files sip lineN password Configurations done through the 480i s Options List or the Aastra 480i web client affect the first line only Description The password that will be used to register at the registrar Format Text Default Value Not Applicable Range
39. rs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the telephone set it may be replaced with a refurbished telephone of the same design and color If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement set or until the end of the original warranty period whichever is later Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs Exclusions Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the telephone is in your possession Aastra Telecom shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to 39 Model 480i Broadsoft Admin
40. the Options button on PumpKIN s main window as shown in the following figure Jee lieth Sounds TFTP ispisa pri eleserind nasi IC Minna de al T lica woen ir picia Maad Hagan Behave E Gn e C Eegi bewe ring le 7 Dare apa jie Paman d stare 7 Tuka ud i a C rampi i Fs paru Alea pruge biat ccaping Vie Dore ad eet oe em 5 Condens mena It is important to select the Give all files radio button under the Read Request Behavior category This makes the files to be served without any manual intervention when requested If you want to prevent users from writing files to the directory select the Deny all requests in the Write Request Behavior category Click the OK button after you have entered all the required information All the firmware files should be in the file system root directory Currently we do not support downloads from files present in sub directories Consult PumpKIN s documentation if you need more information on how to set up the TFTP server Model 480i Broadsoft Admin Guide 38 Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one 1 year period from the date of original purchase If there is a defect or malfunction Aastra Telecom shall at its option and as the exclusive remedy either repair or replace the telephone set at no charge if returned within the warranty period If replacement parts are used in making repai
41. tinued 25 Model 480i Broadsoft Admin Guide ER RR dhcp 1 DHCP enabled DHCP 0 false means DHCP is disabled 1 true means DHCP is enabled Notes If DHCP is disabled the following network settings will have to be configured manually either through the configuration files the Options List in the phone or the Web Client IP Address of the phone Subnet Mask Gateway DNS and TFTP Server T a SAN IPLE V e ERU Network Settings Notes If DHCP is enabled you do not need to set these network settings fip amp This value is unique to each phone on a server and should be set in the lt mac gt cfg file if setting this manually subnet mask ft default gateway dnsl dns2 tftp server Continued Model 480i Broadsoft Admin Guide 26 Additional Network Settings sip registration period 300 Eg every 300 seconds a re register request is sent to the SIP server sip rtp port 3000 Eg RTP packets are sent to port 3000 sip silence suppression 2 0 off 1 on 2 default Besa ai 4 dj LLL LIC uei SIP registrar and Proxy Server Settings Notes SIP Proxy Port and SIP Registrar Port settings must be set to zero 0 if you are using SRV queries for your DNS server sip proxy ip IP of proxy server sip proxy port 5060 5060 is set by default sip registrar ip
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