3M G5 Headphones User Manual
Contents
1. 2 select a new value for 03 Night Volume gt Reduce Drive Thru Volume At Night By The range is 0 silent to the current day volume level maximum Note Night Volume is never higher than Day Volume Night volume reduction is a subtracted value not the resulting level therefore if it is the same as the day volume level the speaker will turn off at night You cannot change the day outbound talk volume on this screen only the reduction amount identified above 6 gt Registering Headsets G5 or XT 1 Each headset must be registered to a base station before it can be used Once registered it should not need to be registered again unless it is intentionally removed Add Headsets G5 and or XT 1 Each headset has a unique identification number The number is imprinted on the headset and broadcast to the base station whenever it is turned on Note A single headset should not be registered to more than one base station at any given site whether or not the bases are interconnected Remove the headset from the existing base station before adding it to a different one In dual lane installations all headsets are registered to Base 1 To register a headset 1 Enter the base station configuration mode 2 Select 04 Registration gt 1 Add New Headsets 3 Power on the headset when prompted Or in the case of a G5 headset insert he battery to automatically power on the headset 4 Wait up to two minutes for Headset xxxxxxx Has B2. AL e Customer Order Point microphone automatically turns on and stays on until vehicle departs Manual e Jap the Talk button to talk to the customer Latching Talk e Customer Order Point and Headset microphones stay on until you tap the Talk button again MLT or vehicle departs Order Vehicle Automatic Order Taking Mode Listen Detector Standby Point ML PTT Manual Push to Talk Presence On Used ML MLT Manual Manual Latching Presence On Used AL PTT Automatic Push to Talk Presence On Used AL MTT Automatic Manual Latching Presence On Used Hands Free Automatic Automatic Presence On Used Outside Manual Manual Latching Ignored Off Not Used Always On Always On Manual Latching Ignored Off Used 4 Order Taking Modes continued Change Order Taking Mode There are seven order taking modes which offer different combinations of speaking listening automatic standby vehicle detector and order point modes Perform the following procedure to switch to a different order taker mode 1 Press W until the Mode selection is highlighted 2 Press Enter 3 Press AY lt or P to select a new order taker mode Your choices are ML PTT ML MLIT AL PTT AL MLT Hands Free Outside and Always On See Order Taking Modes on previous page Note Your system may be configured with fewer order taking mode options than the number described in this section You must enter User configuration passcode required to enable or disable individual order taking mode
3. present stand by ET Red Green Steady Light Lane 2 Dual Lane no car present stand by Blue Flashing Light Vehicle arrived but not answered Blue Steady Light Vehicle present and answered Red Steady Light Talk either lane or page Instructions for G5 Headset Controls and Battery Charging continued Removing Batteries e Use your finger to gentle press up on the battery latch This will release the battery as shown in Image 1 e Using your finger nail gently pull the discharged battery from the battery housing as shown in Image 2 e Insert a fully charged battery in the housing with the notch on the battery facing upward Ensure the battery is fully inserted Charging Batteries To charge a battery insert the battery in one of the Charging Stations or place the G5 headset with the battery inserted into the Headset Charger slot as shown e The LED s on the battery will now flash Green indicating the battery is currently being charged e All four LEDS will be lit Green steady to indicate the battery is fully charged e Charge batteries after every shift G5 Battery Indicator Light Modes Battery Charger Headset Charging Station Indicator LEDs from Top All 4 LEDs Lit Green Steady Battery is out of G5 battery charger and the button has been pressed and held down 3 LEDs Lit Green Steady Each LED represents 2 LEDs Lit Green Steady 25 charge 1 LED Lit Green Steady 1st LED
4. 3M Drive Thru Systems Quick Reference Guide Te Instructions for G5 Headset Controls and Battery Charging 5 2 3 Instructions for XT 1 Headset Controls and Battery Charging 4 Order Taking MODES osaa aoe ete dha a ee he oe eee 4 5 Enter Configuration Mode Access Base Station Settings 0005 9 Glee ele i E E E E EE E E E 5 Change Basic Volume SettingS 0 0 00 ccc eee eee eevee ewes eens eee 6 Change the Monitor Volume 1 eee 6 IGM VOUC ea roren Er teaeesee ee Gresne sear tones sarees es 6 Registering HOACSCIS ic case eda a aera beeen dev awn ea na eee r4 Change Site Scheduling 0 00 cee cee eee eee ee eee eee eee ee 7 Store is Now Closed Message 1 0 cece ve ta ee ew wesaverwveraevaweeves 8 REDON VSI sack as vb ne Se RR od Se oe bee ed Se ease 8 Locating Base Station Serial Number a na eee 8 Refer to the 3M Drive Thru Systems Model G5 and XT 1 how to videos or operating instructions for additional information 1 800 328 0033 e www 3M com drivethru gt Instructions for G5 Headset Controls and Battery Charging Headset Controls Adjustment Slide Battery Latch ID Tag Volume Up Volume Down Touch Zone Lane 2 Tap to Release Headset from Order Taking Touch Zone Lane 1 Indicator LED see G5 Headset Indicator Light Modes below G5 Headset Indicator Light Modes Indicator Mode Description EJ Green Steady Light Lane 1 no car
5. Flashing Green Battery is in charger and is currently charging 2nd LED Flashing Green Each LED represents 3rd LED Flashing Green 25 Charge 4th LED Flashing Green Battery end of life Top and Bottom LEDs Lit Green Headset Cleaning Mode Description 100 charge 75 charge 90 charge 25 Charge up to 25 charge up to 50 charge up to 75 charge Bottom LED up to 100 charge Replace the battery e For good health and hygiene every headset should be cleaned on a regular schedule e Before cleaning remove the battery and the soft foam ear pad from the headset e Use a damp soft cloth to wipe the surfaces clean We recommend using a 3M 5040 7065 Cleaning Wipe or a Scotch Brite High Performance Cloth e DO NOT soak the headset or immerse it in water you might damage the electronics e DO NOT bend the microphone boom Adjustment Slide gt Instructions for XT 1 Headset Controls and Battery Charging a _ Headset Controls fa Battery Indicator LED e Green Headset in Lane 1 Listen e Amber headset in Lane 2 Listen IA A Talk Button Lane 2 i 1B Volume Down Page Button Tap to Change Order Taker E Talk Button Lane 1 i Removing Batteries e Slide and hold the battery release e Remove the discharged battery from the battery housing e Insert a fully charged battery in the housing with the notch facing the battery release Make sure the battery is fully inserted batt
6. cord Messages gt Record Message gt XX lt where XX represents the greeting number you want to record 1 16 4 Scroll to and select Rec 9 Press and hold the Page button on the headset raised middle button 6 Press and release Service on the base station and speak the message you want to record while continuing to hold the Page button on the headset 7 When finished press and release Service then release the Page button 8 To hear the new greeting played back scroll to Play and press Service Select Message Playback Schedule You can store up to 8 greeter messages up to 16 reminder messages or up to 4 alert messages then select one or more of them to be played at any given time Perform the following procedures to schedule a message for play 1 Enter the Greeter Menu 2 Select 4 Message Daypart Definitions 3 Configure start and end times for up to 12 dayparts 4 Select 6 Alert amp Reminder Message Properties 5 Configure each alert and reminder message 6 Select 1 Message Activation 7 Select Msg gt XX lt where XX represents the message number you want to schedule 8 Select Yes for each active daypart 9 Scroll to the lt MON gt field select the next day and repeat the daypart activation for each day of the week 10 Set Act to Yes to activate the weekly schedule for that message 5 gt Change Basic Volume Settings Note All volume settings should be adjusted during nor
7. een Registered to appear at the bottom of the display 5 Repeat step 3 for additional headsets 6 Press Mode when finished Remove Headsets Perform the following steps to un register a lost destroyed or otherwise removed headset from the system including a headset that is sent back to 3M for repair The repaired headset would have to be registered again at a later date 1 Enter the base station configuration mode 2 select 04 Registration gt 2 Remove Headsets 3 Scroll to the number of the headset you want to un register 4 Press Enter Note If you do not know or have access to the number of the headset to be unregistered identify the headsets that you want to remain in service and un register any that remain on the list List All Headsets To see a list of the registered headsets 1 Enter the base station configuration mode 2 Select 04 Registration gt 3 List All Headsets gt Change Site Scheduling The site schedule is the calendar of store open and closing times Note All timekeeping is done using a 24 hour clock e g 6 00 p m appears as 18 00 Regular Site Schedule The regular site schedule is the opening and closing times for each day of the week and the times assigned as Day and Night which determine when the day and night volume settings change Perform the following procedure to set the regular site schedule 1 Enter the base station configuration mode 2 Navigate to 10 Site Sched
8. ery release clicks Charging Batteries To charge a battery insert the battery in one of the charging slots as shown Remove Replace e The indicator lights RED to indicate the battery is charging e The indicator lights GREEN to indicate the battery is charged Charging Status e Charge batteries after every shift Headset Cleaning e For good health and hygiene every headset should be cleaned on a regular schedule e Before cleaning remove the battery and the soft foam ear pad from the headset and microphone windscreen if used e Use a damp soft cloth to wipe the surfaces clean We recommend using a 3M 5040 7065 Cleaning Wipe or a Scotch Brite High Performance Cloth e DO NOT soak the headset or immerse it in water you might damage the electronics e DO NOT bend the microphone boom gt Order Taking Modes see your Manager to confirm which Order Taking Mode your headset is using Order Taking Mode Mode Description e Headset beeps when vehicle is detected e Tap Talk button to turn on Customer Order Point microphone and hear the customer e Customer Order Point microphone stays on until vehicle departs Push To Talk e Push and Hold the Talk button to talk to the customer Battery Charger Manual Listen ML PTT e Release the Talk button to turn off microphone so customer cannot hear you Mute Automatic Listen Headset beeps when vehicle detected no buttons to push automatically hear the customer
9. mal or peak business hours Adjusting them during slow times will likely produce volume settings that are too low Note Inbound and outbound are always defined from the perspective of the headset Inbound Microphone Volume Changing the inbound microphone volume affects the sound volume coming from the customer order point microphone To turn up or down the inbound microphone 1 Enter the configuration mode 2 select a new value for 01 Drivethru Volume gt Inbound Mic Volume The range is O silent to 20 maximum Outbound Talk Volume Changing the outbound talk volume affects the volume of the speaker at the customer order point Note To avoid feedback set the outbound talk volume as low as possible To change the outbound talk volume 1 Enter the configuration mode 2 select a new value for 01 Drivethru Volume gt Outbound Talk Volume The range is 0 silent to 20 maximum Vehicle Alert Volume Changing the vehicle alert volume affects the volume of the vehicle alert signal on the headsets To change the vehicle alert volume 1 Enter the configuration mode 2 Select a new value for 01 Drivethru Volume gt Vehicle Alert Volume The range is O silent to 20 maximum Outbound Greeter Message Volume Changing the outbound greeter message volume affects the sound volume of the custom greeting messages and the system internal greetings Store Closed and Please Pull Ahead To turn up or down the gree
10. prohibited by law 3M will not be liable for any loss or damage arising from its intercom products whether direct indirect special incidental or consequential regardless of the legal theory asserted All original G5 and XT 1 parts or components excluding accessories consumable items 24 Months Accessories signal enhancer vehicle detectors 6 Months G5 and XT 1 battery 12 Months Consumable items pads and windscreens Not Warranted XT 1 intercom systems warranties include 90 days free on site labor from date of install excluding defects arising from pre existing wiring Out of warranty repair reconditioned items service parts 3 Months 3 Months Ay Important Safety Information Read understand and follow all safety information prior to installation and operation Failure to follow all instructions could result in Vi electrical shock fire and or other personal injury Refer to the 3M Drive Thru Systems Model G5 and XT 1 how to videos or operating instructions for additional information Commercial Solutions Division 3M Center Building 223 2N 21 St Paul MN 55144 1000 3M and Scotch Brite are trademarks of 3M Used under USA license in Canada Please recycle Printed in USA www 3M com drivethru 3M 2014 All rights reserved 78 8134 0603 6
11. s gt Enter Configuration Mode Access Base Station Settings Configuration mode is a passcode protected area that contains most of the configuration options for the base station system Using the access provided for users it is possible to set up all of the functionality of the system To enter the configuration mode 1 Enter your user passcode 2 Press and release Mode key l 3 The display will show the user name and ID number e g User ID 1 gt Greeter Setup The greeter module is an accessory that stores prerecorded messages and plays them back when vehicles arrive You can record a series of messages then select or combine them to convey standard messages and reduce time and errors Enter the Greeter Configuration Menu All of the greeter settings are located in a top level Greeter Setup configuration menu Perform the following procedure to enter the greeter configuration menu 1 Enter the base station configuration mode 2 Press and release Mode until the Greeter Setup menu appears Record Store New Greeter Reminder and Alert Messages Perform the following procedure to record store a new greeter message using a headset Note If you store a new greeter message in an occupied slot the old greeter message will be permanently erased Each recorded message can be no more than 8 seconds long 1 Put on a working headset with the power on 2 At the base station enter the greeter configuration menu 3 select 2 Re
12. t unplugging the system 1 Enter the configuration mode 2 Select 17 Reboot System 3 Change the value of Power Cycle Complete System to Yes 4 Press Service gt Locating Base Station Serial Number Perform the following procedure to view the revision levels and serial numbers of your base station 1 Enter the configuration mode 2 select 18 Revision Levels Warranty Limited Remedy and Disclaimer 3M warrants that its intercom products will be free from defects in material and manufacture for the period indicated below from the date of shipment to purchaser by 3M or its authorized dealer 3M MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE If the 3M intercom product does not conform to this warranty the sole and exclusive remedy is at 3M s option repair or replacement of the 3M product or refund of the purchase price This warranty does not cover 1 the cost of shipping products to or from 3M for repair 2 repair or replacement of existing cable or wiring 3 product failure caused by misuse abuse improper installation or unapproved modifications or 4 intercom products that are installed or serviced by a non 3M authorized party To obtain warranty service please contact your authorized 3M dealer or 3M Building amp Commercial Services Division 3M Center Building 500 01 01 St Paul Minnesota 55144 1000 Limitation of Liability Except where
13. ter message volume 1 Enter the configuration mode 2 Select a new value for 01 Drivethru Volume gt Greeter Message Volume The range is O silent to 20 maximum gt Change the Monitor Volume The monitor is an additional speaker that can be used to monitor drive thru communication without a headset typically in the kitchen If the monitor has a volume control built into it you can use it to control the overall volume level of the speaker To be more specific about which elements you want to control follow the instructions below Inbound Listen Changing the inbound listen volume affects how loudly the monitor plays the inbound customer order point communication You can also disable the monitor playing inbound sounds To change the inbound listen monitoring settings 1 Enter the configuration mode 2 select 02 Monitor Volume 3 To enable or disable the monitor playing the inbound sounds change the value for Inbound Listen Enable to ON or OFF 4 To change the volume level select a new value for Inbound Listen Volume The range is O silent to 20 maximum gt Night Volume You can assign a standard reduction in the volume level of the customer order point speaker for night hours when lower volume is typically required With the night volume set the system automatically adjusts the volume during night hours then back to normal during the day To change the night volume setting 1 Enter the configuration mode
14. uling gt Regular Site Schedule 3 Change the value for each day of the week and each of the four defined fields Open Day Night and Close Press A V lt and gt to scroll up and down the list Holiday Exception Schedule The holiday exception schedule can be used to identify up to 12 days in the year on which the store schedule is different than it would have been otherwise The holiday exception schedule should be updated at least once a year to ensure it conforms to the current year s calendar Perform the following procedure to set the holiday exception schedule 1 Enter the base station configuration mode 2 Navigate to 10 Site Scheduling gt Holiday Exception Schedule 3 For each day that needs a non typical schedule enter the three letter month and two digit date under Date then change the open and close times on the line to the right of the date Press AV lt and gt to scroll through the fields gt Store is Now Closed Message Perform the following procedure to enable or disable the automatic store closed prompt to let customers know in your absence that the store is closed Note Make sure that you disable the automatic store closed prompt in stores that are open 24 hours 1 Enter the base station configuration mode 2 Change the value for 07 Global Settings gt Store is Now Closed Prompt to Yes or No gt Reboot System Perform the following procedure to cleanly power down then power up withou
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