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1. Users E DEN IER MUN UTE Mma PESE DONA TEEN an nama INE NASE NONE NEED peux ee gt NEN NEN EUN NEN puce eer 7 7 Std PRENE KERN r Phone od pro yy _ TE TET VMS WY p 1 m THER B 2 A AT amp T Form C1 Button Programming Template MLS 34D HU UU UL This phone provides Up to 24 lines 32 line feature buttons with lights Display Extensions programmed as shown above C 1 a ATST Form C2 Button Programming Template MLS CA24 Extension 10 or 11 only dih dih 1 1 O J J 23 Du gij 111 o D a 1 f 113 pp Tid di iy iy 0 ij S mop O O This device provides Up to 24 DSS BLF Intercom Calling or Manual Signaling buttons on each MLS CA24 Extensions programmed as shown above circle choices 10 11 C 2 AT amp T Form C3 Button Programming Template MLS 18D HILL LU Intercom Intercom LS Ext i This phone provides Up to 16 lines 16 line feature buttons with lights Display Extensions programmed as shown above C 3 eua Form C4 Button Programming Template MLS2. Outside Conference Denial 109 To prevent all users from conferencing with more than one outside party check this box Toll Call Prefix 4402 not reguired If dialing a 0 or 1 to make toll calls is NOT reguired check this box System Password 4403 If a System Password is desired check this box and indicate the 4 digit pass word Whoever knows the password can place any type of call at any time regardless of dialing restrictions NOTE a System Password is programmed it must be entered to turn Night Service on and off Also users at Night Service Group extensions must enter the password before placing outside calls except Marked System Speed Dial numbers and numbers on the Emergency Phone Number List Emergency Telephone Number List If a list of emergency phone numbers such as 911 is desired to allow any extension with access to an outside line to override dialing restrictions and dial those numbers heck this box and list the numbers on Form D Night Service Button 503 If Night Service is desired check this box and identify extensions in the Night Service Group using Form B1 A button must be programmed at extension 10 to turn Night Service on and off 9 Auxiliary Equipment System Check boxes that apply for auxiliary equipment connected to the control unit or to system wiring Also specify the following items as appropriate SMDR Record Type 4608 If a call reporting device such as a printer o
3. By default a new call rings only once when a phone is in use abbreviated ringing is Active the line button light flashes until the call is answered or the caller hangs up To change the default so a new call rings repeatedly write Off Not Active in this column Forced Acct Code Entry 307 system phones only If a user should be required to enter an account code before placing outside calls write On Assigned in this column Auto VMS Cover 310 Ift PARTNER MAIL is installed and an extension should automatically be covered when its calls are not answered write On Assigned in this column To program Vote Mail Cover buttons to tum coverage on and off seethe Form templates Restrictions Permissions These restrictions and permissions apply to al lines at an extension Outgoing Call Restriction 401 Write NR IN or LOC to indicate restrictions as follows NR No restrictions default IN User can only make intercom calls to other system extensions LOC User can only make intercom and local outside calls no toll calls Any available outside lines can still be used to dial numbers on an Allowed Phone Number List assigned to the extension numbers on the Emergency Phone Number List or Marked System Speed Dial numbers Disallowed Lists 405 Check one or more columns to assign a Disallowed Phone Number List assign any number of lists to each extension Specify lists on Form D after a list
4. column to indicate an extension such as extension 10 where unanswered calls will be picked up by a human operator Enter a letter in the User Group ID column to identify the VMS extensions user group from the System Planner Worksheet and fill out the VMS row on Form B2 NOTE In addition to the VMS extensions you must specify an extension with no lines assigned where a remote maintenance device will be installed Other Note any other equipment connected to an extension as follows m Answering Machines Enter AM in this column m Doorphones Enter DP in this column m Extra Alerts Enter EX in this column in the Name Description column note the alerted area such as Warehouse and the device such as Bell or Light m Modems Enter MD in this column User Group ID User Groups are extensions that use the same set of customized settings Enter the User Group ID from the System Planner Worksheet on Form B1 to indicate the group to which the extension belongs Then record the customized settings on Form B2 Trans Return Ext 306 By default a transferred call returns to the originating extension if the call is not picked up To specify a different transfer return extension enter the extension number in this column For extensions where you are connecting PARTNER MAIL or PARTNER Attendant systems indicate a transfer return extension with an actual person 34 usually extension 10 to pick up calls that are transferred by
5. does not keep hunting if there is no answer Incoming calls on specific lines can be directed to a Hunt Group using Group Call Distribution 206 Hunt Group 7 VMS extensions For an extension where PARTNER MAIL is connected check this box to assign the extension to Hunt Group 7 The system recognizes any extensions assigned to Hunt Group 7 as PARTNER MAIL VMS extensions Do not assign any extensions other than PARTNER MAIL VMS extensions to Hunt Group 7 Also do not assign PARTNER MAIL extensions to any other Hunt Groups to any Calling or Pickup Groups or to the Night Service Group Form C Instructions Button Programming Templates Fill out these templates only if button features will be programmed from exten sion 10 or 11 If multiple phones should have identical button programming fill out a template then below the template list extensions that should be pro grammed as shown After assigning lines on Form B2 you can use Form C templates to note line assignments and to indicate programming for buttons that do not have lines assigned Users can program additional features using the instructions in their Quick Reference cards The templates reproduce the labels for MLS 34D MLS 18D MLS 12D MLS 12 and MLS 6 MLC 6 phones and for MLS CA24 Intercom Autodialers Copy the templates as needed You can also fill out phone labels using these templates as guides Example templates are shown following this page A telepho
6. MLS CA24 Intercom Autodialers are programmed with Intercom Calling and Manual Signaling buttons for 45 extensions the order of extensions has been changed to begin with extension 11 on the top left button on the first Autodialer The user s phone has only 8 lines assigned the other 8 buttons are used for auto dialing and dial code features MLS 34D sp ST ASA mn m Hutt Em 2 qme aL Ta nca over VAB 1022 CF MLS 18D 22 Ue d 2 jih m MLS CA24s 96 a t We T wMSiWS 23 n UT a Cra n 7 27 o Mig n C Vara a C Matt Ext 20 lp 2 37 Mu pg 2007 d a ar o ke 9 EE C3 O O 11 400 33 MSA Ww D 3 a o 235 gli a a Cea o 2036 o a 0 C Mv 0 C ey LUCES zn Sig m 75 ea Et 53 E 200942 AS Leon o a lo Sid E277 MS EL ER M a Button Feature Summary This section lists features in order by feature name For each feature the first line shows the following information m A feature abbreviation that can be entered on the Form C templates m Whether a button with lights is required or recommended m The name of the feature The entries needed to program the feature a button Some features ca
7. T Helpline at 1 800 628 2888 if you need assistance when programming or using your system Outside the continental U S contact your local AT amp T Authorized Dealer Contents Introduction Form A Instructions System Configuration Form B1 Instructions System Extensions Form B2 Instructions Customized Extension Settings Form C Instructions Button Programming Templates Form D Instructions Disallowed Allowed and Emergency Telephone Numbers Form E Instructions Speed Dial Numbers System Planner Worksheet Form A System Configuration Form B1 System Extensions Form B2 Customized Extension Settings Form C1 Button Programming Template MLS 34D Form C2 Button Programming Template MLS CA24 Form C3 Button Programming Template MLS 18D Form C4 Button Programming Template MLS 12D MLS I2 Form C5 Button Programming Template MLS 6 MLC 6 Form D Disallowed Allowed and Emergency Telephone Numbers Form E Speed Dial Numbers Introduction Setup decisions for your PARTNER II Communications System should be recorded on the forms in this Planner The forms must be filled out before installation to provide guidance for the technicians who install and program the system They should also be used to record changes after installation so that you have an Ongoing record of the programming for your system If programming is inadvertently erased for example in the event of an extended power failure the forms can be used
8. alerted enter 70 as the alert extension Do not connect a Hotline phone to extension 10 16 22 28 34 40 46 or 52 Doorphone Extensions 604 605 606 For each doorphone 2 maximum specify the extension number of the doorphone and any number of alert extensions Do not connect a doorphone to extension 10 11 16 17 22 23 28 29 34 35 40 41 46 47 52 or 53 11 Notes Enter any additional information to communicate to the installer Form B1 Instructions System Extensions This form provides basic information for each system extension To customize line assignments or other extension settings you must also use Form B2 Name Description Enter a user name or a description for auxiliary equipment such as Fax Machine or Conference Room to be installed at the extension Item 10 on Form A identifies extensions where a Hotline phone or doorphone is to be connected For a Hotline extension write Hotline in the Name Descrip tion column of Form B1 and write T for touch tone or R for rotary in the Stan dard column under Telephone to indicate the phone type A Hotline extension should have a standard touch tone or rotary phone an alert extension can have any phone type For a doorphone write Doorphone in the Name Description column and write DP in the Other column under Aux Eq Telephone Check the appropriate box to indicate the type of phone to be connected If Call Assistant Intercom Autodial
9. has been created it can be assigned using Disallowed List Assignments 405 Allowed Lists 408 Check one or more columns to assign an Allowed Phone Number list assign any number of lists to each extension Specify lists on Form D after a list has been created it can be assigned using Allowed List Assignments 408 Group Assignments To assign extensions to any of the following groups each extension can be in any number of groups place check marks in the appropriate columns Pickup Groups 501 Any extension can answer a call ringing at an extension in a Pickup Group without knowing which extension is ringing and without being in the group Calling Groups 502 A user can ring or page voice signal all extensions in a Calling Group simulta neously or transfer a call by ringing the group Once an extension answers the ringing or paging stops at the other extensions in the group NOTE When you voice signal an extension with an MLS model phone the phone beeps and your voice is heard through its built in speaker MLS model phones are the only ones that can be voice signaled Hunt Groups 1 6 505 Calls can ring or be transferred to the first non busy extension in a Hunt Group A call rings at an extension three times if it is not answered it hunts to the next non busy extension continuing until someone answers or the caller hangs up If you voice signal a Hunt Group only the first extension is signaled the call
10. to reprogram your system As part of the planning process you should identify a person in your company to act as System Manager for your phone system The System Manager is the person who is responsible for your telephone system The System Manager should work with your salesperson to fill out the forms in this guide and should participate with an alternate in the training for the system The System Manager can then provide training answer guestions for telephone users and perform any additional programming for the system Filling Out Planning Forms We suggest you complete the forms in pencil as follows 1 When you purchase your system your salesperson will help you decide how to set it up During this discussion the salesperson should fill out the System Planner Worksheet to provide a guick overview of your basic setup decisions 2 Your salesperson should fill out Form A to describe your overall system configuration and Form B1 to record basic information for each system extension If you want to customize extension settings for different user groups your salesperson should also complete Form B2 NOTE For system options that require programming the forms show the name of the procedure and the programming code in the form ANNN for ex ample Line Assignment 301 centralized programming procedures for individual extensions are identified by the letters CTP for Centralized Telephone Programming for example Line Ring
11. vms AA or AA options to handle incoming calls through out your system unlike ASA HUNT g or VMS MAIL which may be used in conjunction with other automated answering options NOTE To use the VMS AA or VMS MAIL options you must purchase a PARTNER MAIL system separately Likewise you must purchase a PART NER Attendant to use the AA option ASA Automatic System Answer Plays a recorded message and places a call on hold until the receptionist is free Programmed using Automatic System Answer Lines 204 Automatic System Answer Delay 110 Automatic System Answer Button 111 and Automatic System Answer Record Playback CTP Intercom 8 9 1 Direct Extension Dialing Lets callers dial extensions without waiting for the receptionist Programmed using Direct Extension Dial Lines 205 Direct Extension Dial Delay 112 Direct Extension Dial Button 113 and Direct Extension Dial Record Playback CTP ntercom 8 9 2 DXD HUNT g Hunt Group 1 6 Sends incoming calls directly to an extension in a group Programmed by setting Group Call Distribution 206 to Assigned for covered lines Hunt Groups 1 6 only also identify Hunt Group extensions using Form B2 Automated Attendant service of PARTNER MAIL If the reception ist does not answer an incoming call lets the caller select an extension or route Programmed by setting Group Call Distribu tion 206 to Assigned for covered lines Hu
12. 07 PARTNER MAIL Automated Attendant Service VMS Hunt Delay 506 C immediate call handling 15 Delayed call handling 16 VMS Hunt Schedule 507 Always with Day Night schedules 18 Day only 19 Q Night only 20 IROB Protectors 21 O EMI Filters 22 Uninterruptible Power Supply 23 O Caller ID Devices 24 11 Notes 12 Installation Date 13 Order Nos 14 Sales Support Representative s Name Telephone No A IT Form B1 System Extensions l Ext Jack Name Description ka Q g 8 9 ZV EE ESL a uu rcc sapere Ex JE NU UN NE UN HU dq o ls A Extension 10 is typically the receptionist s extension Extension 11 is recommended as a second programming extension typically the System Manager s extension IMPORTANT A system display phone MLS 34D MLS 18D or MLS 12D is required for programming at extension 10 or 11 Auxiliary Equipment Other AM Answering Machine DP Doorphone EX Extra Alert MD Modem B 1 A Form B2 Customized Extension Settings Line Settings Extension Features Restrictions Permissions Group Assignments Display Auto i i User Exts in Line i i Automatic Line Lang T x 3 ds Group Assignment Selection Privacy 405 4408 4502 4301 icti CTP e aee eee Default Se RE eae Recept Z Basic
13. 12D MLS 12 This phone provides Up to 10 lines 10 line feature buttons with lights 6 additional feature buttons Display on MLS 12D only Extensions programmed as shown above C 4 aAa ATET Form C5 Button Programming Template MLS 6 MLC 6 n Intercom g Intercom NAE LI This phone provides Up to 4 lines 4 line feature buttons with lights No display Extensions programmed as shown above C 5 Emergency Telephone Numbers 406 po fo 03 ater Form E Speed Dial Numbers To Dial Speed Dial numbers On system phones press Feature 2 digit code On standard phones press 2 digit code while receiving intercom dial tone System Speed Dial Numbers cio mm Ex Temm mm Com mtm nmin N o PMID MIN N O S You can dial System Speed Dial numbers that are marked with k at any time regardless of dialing restrictions placed on your extension System Speed Dial numbers are programmed by the System Manager report problems and suggested revisions to your System Manager Personal Speed Dial Numbers Ext Name Company gt N E To program Personal speed Dial numbers see the Quick Reference card
14. 5 1357 company doctor 14 Form E Instructions Speed Dial Numbers With Speed Dialing a user can dial a stored number by pressing three buttons the Feature button on a standard phone followed by a 2 digit code Storing a telephone number as a Speed Dial number lets users dial more quickly You can also store other kinds of numbers such as account codes and other dialing sequences as Speed Dial numbers The system allows up to 60 System Speed Dial numbers that everyone on the system can use as well as up to 20 Personal Speed Dial numbers for each extension for the personal use of the extension Please have the System Speed Dial Numbers Form filled out when the techni cian arrives to install the system After installation photocopy this form and distribute a copy to everyone using the system Users should keep this form near their phones for reference when placing calls System Speed Dial Numbers Each System Speed Dial number is assigned a 2 digit code from 20 79 For example suppose your staff frequently calls Acme Supplies and you store Acme s telephone number for code 20 To call Acme a user simply dials Feature 2 4 If Acme moves or the phone number changes you program the new telephone number and users still dial Feature 2 to reach them On the top of Form E record the following information for each System Speed Dial number Name Company Record the name of the person or company to w
15. AT amp T 518 455 315 6 92 PARTNER II Communications System Release 3 System Planner B 5 e E gt s 5 1 e s 4 aod A uc PE RA naje muhe met fA MEA s yes a C Ya ar RE a AS na 7 v 0 ALNI di 4 7 5 gt o i Cn Znam teri Fa a e 320585 N LR V E s v A TE M TRA S ei NU ERE AM EMONA va NI e c T LJ s TE AP Sy he M 45 Graphics AT amp T 1988 qu a ase ie ON pote ye ee VEM ie IE veva aT SLs Cue utn eter fo Tw oa ND ntt Copyright 1992 AT amp T 518 455 315 All Rights Reserved Issue 1 Printed in U S A June 1992 Notice Every effort was made to ensure that the information in this Planner was complete and accurate at the time of printing However information is subject to change Trademarks PARTNER is a registered trademark of AT amp T Call Assistant PARTNER MAIL MLS 34D MLS 18D MLS 12D MLS 12 and MLS 6 are trademarks of AT amp T Ordering Information The order number for this Planner is 518 455 315 To order additional copies call 1 800 432 6600 in the continental U S and 1 800 255 1242 in Canada For more information on how to order other system reference materials see the PARTNER II Communications System Programming and Use guide Support Telephone Numbers In the continental U S AT amp T provides a toll free customer helpline 24 hours a day Call the AT amp
16. Intercom 7 9 Pisces a voice signaled intercom call to page all extensions in a Calling Group no transfer capability The caller is connected to the first extension that answers indicate the group number 1 4 on the template Feature 0 6 Hunt g GroupHunting Ring ntercom Z Z 9 Rings the first available extension in a Hunt Group or transfers a call to an extension in the group Indicate the group number 1 6 on the template HuntVS g GroupHunting VoiceSignal Intercom Lk Z L7 9 Voice signals the first availabie extension in a Hunt Group or transfers a call to the extension with a voice signaled announcement The caller is connected only if that extension answers Indicate the group number 1 6 on the template 13 P U Grp g Group Pickup Intercom 6 6 Picks up a Call ringing at any extension in a Pickup Group Indicate the group num 1 4 on the template LNR Last Number Redial Feature Automatically redials the last outside number dialed This feature can be used to redial only the last outside number dialed ber Loudspk Loudspeaker Paging Intercom 7 10 Connects the user to the loudspeaker paging system if one is connected to the system MsgOff xx Message Light Off Feature 1 0 x Turns off the message light on MLS and MLC model phones An extension number is optional when programming this feature on a button X xx MsgOn xx Mes
17. Recall signal included on the Auto Dial button Fax xx Fax Management Intercom xx Allows the user to transfer calls to the fax machine with one buc Y on a button with lights the lights show when the fax is busy or when it is having trouble and not answering for example when it is out of paper On the template indicate the extension number for the fax For example if the fax is at extension 48 enter Fax 48 ji IntercomCalling Ring Intercom J xx Places a ringing intercom call to an extension or transfers a call If on a button with lights the lights show calling activity at the extension On the template indicate the extension number ExtVS xx Intercom Calling Voice Signal Intercom X xx Places a voice signaled intercom call to an extension s phone speaker or transfers a call with a voice signaled announcement if on a button with lights the lights show calling activity at the extension On the template indicate the extension number MSig xx Manual Signaling Ring Feature 1 3 xx When pressed beeps a user s extension If the user presses Intercom first pressing the button places a ringing intercom call to the extension or transfers a call If on a button with lights the lights show calling activity at the extension On the template indicate the extension number MSigVS xx Manual Signaling Voice Signal Feature 1 3 X xx When pressed beeps a user s extension if the user press
18. der Telephone Number write the entries for the list You can specify complete telephone numbers or categories of numbers m specify a complete number write it exactly as it would be dialed including if needed a dial out code toll call prefix and area code m To specify a category provide one or more entries to describe an entire class of calls such as an area code or local exchange Preventing calls to a category may require more than one entry to allow for different ways of dialing a number see Examples of Disallowed List Entries below After a list has been created it can be assigned to an extension see Form B2 Disallowed Phone Number Lists 404 With Disallowed lists you can prevent users from dialing specific telephone numbers or categories for example calls to 976 exchanges for pre recorded messages such as horoscopes and calls to 900 area code chat lines Examples of Disallowed List Entries Preventing Calls to 976 Numbers Local Exchange In this example 0 and 1 represent any area code Entries needed or 1 is required if O or 1 is not required 976 976 0976 101976 1976 E76 0111976 0101976 1111976 Preventing Calls to 900 Area Code Entries needed if 0 or 1 is required 0900 1900 if 0 or 1 is not required 900 Preventing International 011 Ca s Entry needed 011 Allowed Phone Number Lists 407 Allowed telephone numbers are exceptions to rest
19. devices of the same type are programmed differently The follow ing settings may be useful for auxiliary equipment m For a dedicated line such as a fax line assign the line to the equipment extension and remove it from other extensions m To prevent other extensions from interrupting calls enter On Assigned in the Auto Ext Privacy 304 column m In general do not assign auxiliary equipment extensions to a Pickup Group Calling Group or Hunt Group or to the Night Service Group see Settings for a Receptionist s Extension If a receptionist at extension 10 is to answer calls coordinate line assignments and line ringing for extension 10 with settings for other extensions to determine how incoming calls are handled in your company m If the receptionist is to answer all calls Immediate call handling assign all lines to extension 10 with immediate ringing assign lines as needed to other extensions with no ringing The receptionist will answer all calls and transfer them to the appropriate extensions If you want another extension to provide backup coverage for the receptionist assign all lines to that extension with delayed ringing m f the receptionist is to answer calls only when users do not pick up immedi ately delayed call handling set lines to immediate ringing at user exten sions and to delayed ringing at extension 10 User Group ID Enter a letter in this column to identify a User Group as defined in t
20. e when lines ring as follows IMM Rings immediately default DEL Rings after about a 20 second delay NO Does not ring Examples The following example shows how to assign lines 1 10 with no restrictions and no ringing while line 11 is assigned as incoming only with delayed ringing Line Assignment Line Access Restriction Line Ringing 01 10 NR NO 1 IN DEL To block an extension from using outside lines unassign and restrict the lines Remove 12 16 NOA Automatic Line Selection CTP Indicate the order in which a line is selected when a user lifts the handset or presses Spkr to place a call without first pressing a line button For example if the order should be outside lines 2 3 4 and 1 followed by intercom enter 02 04 01 Int Default line selection is outside lines 01 Number of Lines followed by the intercom NOTE Set standard phones to select intercom first Extension Features These features customize operation for the extensions in a User Group Display Lang 303 for MLS 34D MLS 18D and MLS 12D phones only Indicate the language for display messages E English default S Spanish F French Auto Ext Privacy 304 By defautt any user sharing a line can join calls at another extension privacy is Not Assigned all calls are to be private write On Assigned in this column Always use this feature for fax and modem extensions Abbr Ring 305 system phones only
21. ers are to be installed along with MLS 34D MLS 18D or MLS 12DW phones at extensions 10 and 11 indicate the quantity 1 or 2 in the MLS CA24 column For a standard phone put T in the Standard column to indicate a touch tone phone or R to indicate a rotary phone Also enter a letter to identify the stan dard phone user group from the System Planner Worksheet in the User Group ID column and fill out the Std Phone row on Form B2 If a system and standard phone are to be combined on an extension place a check mark in the two appropriate Telephone columns If a phone and an auxiliary device are to be combined on the extension place a check mark in the appropriate Telephone and Aux Eq columns Aux Eq FAX 601 Check this box if a fax machine is connected to the extension AA 607 Check this box to identify a PARTNER Attendant extension Do not connect an attendant to extension 10 16 22 28 34 40 46 or 52 Also use the Trans Return Ext 306 column to indicate an extension such as extension 10 where unanswered calls can be handled by a human operator VMS If a PARTNER MAIL system is connected to the extension place a check mark in this column and enter VMS in the Name Description column You can connect a PARTNER MAIL system to either two or four extensions depending on the configuration Do not connect PARTNER MAIL to extension 10 16 22 28 34 40 46 or 52 Also use the Trans Return Ext 306
22. es Intercom first pressing the button places a voice signaled intercom call to the extension or transfers a call with a voice signaled announcement if on a button with lights the lights show calling activity at the extension On the template indicate the extension number Dial CodeFeatures ACE Account Code Entry Feature 1 2 Allows a user to enter an account code for a call by pressing the button entering up to 16 digits for the account code and then pressing the button again If on a button with lights the lights show when the feature is in use CF xx xx Call Forwarding Feature 11100 Forwards all calls to another extension If on a button with lights the lights show when the feature is in use Unless Do Not Disturb is on phone beeps once each time a call is forwarded Source and destination extension numbers xx are optional when programming this feature on a button 12 Pickup xx Call Pickup Intercom 6 xx Picks up a call ringing at a specific system extension On the template indicate the number of the extension for which the button will pick up calls ID inspect Xk CallerlD inspect Feature 1 7 When a user is already on a call this feature shows Caller ID information for another line if Caller ID information is available on the line without disconnecting the current call or putting it on hold When the feature is active the button light is on ID Name Ik Calle
23. ess Restriction Indicate any line restrictions below the button No Access IN only or OUT only for more information on restrictions see 72 Auto Dial Buttons Write the number or code to be programmed above the button Also write the name or description associated with the number below the button m m 12015559999 bel 523 CO ome Loa Dial Code Feature Buttons Indicate the feature abbreviation see Button Feature Summary including where appropriate an extension number shown as xx in the feature list or a group number shown as g You can also include a description below the button as shown below 2 O 22 O zz Ext Record the extension jack number in this space The extension jack number is used to place intercom calls to the telephone s user and is also required to program this extension centrally from extension 10 or 11 Additional Information Below the label each template shows summary information for the phone type At the bottom of each template indicate the extensions that should be pro grammed using the template Example Templates These examples show an MLS 34D and two MLS CA24 Intercom Autodialers programmed for a receptionist and an MLS 18D programmed for a user Buttons that are not used for lines have dial code features The feature codes are explained in Button Feature Summary beginning on the next page The MLS 34D has 16 lines assigned and the
24. he System Planner Worksheet Item 3 Exts in Group List the extensions in the User Group Line Settings If different lines for a User Group should have different settings specify the access restrictions and ringing for each group of lines as a block see Examples below Line Assignment 301 Enter Number of Lines from Form A Item 7 after the dash in the Default row for Line Assignment For each User Group indicate the line numbers for all lines to be assigned Any personal or dedicated lines can be assigned using Line Assignment 301 By default lines are assigned in numerical order to the buttons on an MLS or MLC model phone starting with the bottom left button If lines should be assigned to buttons in a different order list lines in the desired order If unassigned lines are not restricted they can be accessed using Direct Line Pickup To indicate restrictions on unassigned lines enter Remove and the line numbers in the Line Assignment column then specify the desired restriction in the Line Access Restriction 302 column Line Access Restriction 302 Indicate any restrictions on the use of lines as follows NR No restrictions default OUT Outgoing calls only can receive only transferred calls IN Incoming calls only cannot place outside calls NOA No access cannot place or receive outside calls but if line is assigned button lights show calling activity Line Ringing CTP Indicat
25. he receptionist To use Direct Extension Dialing extension 10 must be programmed with a DXD button NightSvc tt Night Service Button Sys Prog 503 Turns Night Service on and off When the feature is active the button light is on Phones in the Night Service Group ring immediatelywhen the feature is active regardless of normal ringing To use Night Service extension 10 must be programmed with a Night Service button Group extensions should be listed on Form B2 Auto Dialing Features Auto Dial numbers can include the digits 0 9 and special functions that you store by pressing Hold Pause Mic Stop Spkr Recall and transfer Touch Tone Enable To store an intercom number you must also press the left Intercom button before entering the extension number Only one Auto Dial number for an extension can be stored on the buttons available at an extension on both the phone and intercom Autodialer XXX XXXX Auto Dialing Outside Phone Number Places a call to an outside number If a dial out code is required to dial outside numbers for example on PBX or Centrex lines include it in the stored number xxx NAME Auto Dialing PBX Centrex Feature Code Dials a PBX Centrex feature code On the template write the feature code followed by the name of the feature To program the button so that you can access the feature while on a Call write Ron the template before the feature code to have a
26. hich the number belongs For other types of numbers such as account codes enter a description of the number Column Marked Numbers If you want users to be able to call a particular System Speed Dial number regardless of any dialing restrictions placed on their extensions mark the number so it can be dialed at all times Mark the number by placing a check mark in this column and by pressing before the number when storing it For marked numbers the stored number does not appear on a display phone when a user dials the Speed Dial code Account codes cannot be marked 15 Number Store the number exactly as it should be dialed Numbers can be up to 20 digits including the digits 0 9 and the special dialing functions dis cussed below To store a telephone number include the dial out code toll call prefix and area code if needed along with the number Special Dialing Functions Function Key to Press Display Description Pause Hold P Pauses for 1 5 seconds before dialing the rest of the stored number Recall Sok R Sends a timed switchhook flash useful for your telephone company s custom calling features Stop Mic S Interrupts the dialing sequence until the code is dialed again Touch Tone Enable Transfer T Sends touch tones on a rotary line Personal Speed Dial Numbers In addition to System Speed Dial numbers each user can have up to 20 Personal Speed Dial number
27. identify user groups such as Managers or Sales for which customized extension settings are needed All members of a group should have the same type of phones see Form C templates calling features and dialing restrictions If any of the settings on Form B2 need to be different for one or more exten sions put the affected extension s in a separate group For example if an extension will have a personal dedicated line assign that extension to its own group If you need to define more groups than you can enter on Rows C l list the additional groups on the back of this page 8 Inthe Number of Users column indicate how many users fit into each group 8 In the Phone Type column note the type of phone MLS 34D MLS 18D MLS 12D MLS 12 or MLS 6 MLC 6 to be installed for users in the group For extension programming the MLS 6 and MLC 6 phones are identical Likewise the MLS 12D and MLS 12 are identical except that the MLS 12D has a display User Group Number of Users Phone Type A Receptionist B Basic Users C D F G H 1 J Standard Phone Users Standard K PARTNER Mail VMS extensions 2 0 4 Not applicable 4 Voice Mail To indicate PARTNER Mail VMS services you will use check one or more options 3a and 3b for line coverage see Line Coverage on Form A Item 7 or 3c for extension coverage see Auto VMS Cover on Form B2 a Automated Attendant service to let callers on specified
28. ing CTP 3 Your salesperson should provide advice to help you fill out any additional forms needed for installation m lf you want button features programmed onto user telephones centrally instead of letting users do it themselves indicate the desired button programming using the appropriate telephone templates in Form C m f you plan to use dialing restrictions you can use Form D to specify a list of emergency telephone numbers that will override restrictions You can also use Form D to specify lists of Disallowed and Allowed numbers to fine tune the dialing capabilities for individual extensions m f you want System Speed Dial numbers programmed that will be available to all system users fill out the top portion of Form E After filling out the forms the salesperson will take a copy and leave you a copy of the filled out forms Keep your copy in a safe place Trainin An AT amp T dis will provide training at your place of business when the system is installed and programmed The representative will demonstrate how to m Handle calls and use system features m Program features and phone numbers onto phone buttons m Change the programming for the system and for individual telephones m Use the Quick Reference card and the Programming and Use guide To prepare for training please m Set aside 30 60 minutes of UNINTERRUPTED time for training on installation day preferably in a quiet place away from distractions m Designate one
29. lines dial extensions or groups directly 3a b Voice Mail coverage personal line to let callers on a user s personal line leave a message 3b c Voice Mail coverage extension to let callers for a specific extension leave a message 3c 16 Form A System Configuration 1 Customer Billing Name 6 Features Customer is Most interested in most important first 2 Installation Address 3 Contact Name Phone io T 4 Person to be Trained Phone Alternate Trainee s Name Phone GEN 5 5 Sold by Q AT amp T Sales Force Salesperson s Name Phone O Dealer ee 5 7 System Lines Number of Lines 104 8 System Settings Check if applicable 10 Auxiliary Eguipment Extensions Check if Q Transfer Return Rings 105 _ applicable Line Type Line Coverage Li 1 Other Subscription Outside Conference Denial 4109 Hotline 603 Telephone Number 201 id me Owner roel Services Toll Call Prefix 402 not required List pairs of Hotline alert extensions below Emergency Telephone Number List Form D Night Service Button 503 Doorphone 1 Extension 2604 Q Q System Password 403 a To signal extensions 4606 9 Auxiliary Equipment System Check if applicable Music on Hold 602 O SMDR Record Type 4608 Doorphone 2 Extension 605 _ O All Calls To signal extensions 606 Q Outgoing tails only Loudspeaker Paging Number of zones PARTNER Attendant 6
30. n include a two digit extension number shown as xx or a single digit group number shown as g Extension 10 Features These features can only be assigned to the phone at extension 10 Auto dialing and dial code features can also be used at extension 10 of particular interest are the Intercom Calling and Manual Signaling features which use button lights to show extension calling activity If an MLS CA24 Intercom Autodialer is connected to extension 10 or 11 the buttons on the MLS CA24 are automati cally programmed as Intercom Calling buttons but they can be reprogrammed as Intercom Calling Voice Signal or Manual Signaling Ring or Voice Signal buttons You can also change the order of extensions on the MLS CA24 ASA Tk Automatic System Answer Button Sys Prog 111 Turns Automatic System Answer on and off When the feature is active the button light is on When the feature is on a call that is not answered by the receptionist is answered by the system the system plays a brief message and then places the call on hold To use Automatic System Answer extension 10 must be programmed with an ASA button DXD Li Direct Extension Dial Button Sys Prog 113 Turns Direct Extension Dial on and off When the feature is active the button light is on When the feature is on a call that is not answered by the receptionist is answered by the system the system plays a brief message and then lets the caller dial an extension number or wait for t
31. ne button can be programmed as a line button to access an outside line as an Auto Dial button to dial a phone number or a PBX Centrex feature access code with one touch or as a dial code feature button to access a dial code feature with one touch Line buttons must have status lights some features also require buttons with lights see Button Feature Summary By default lines are assigned to buttons in the following order this also applies to Night Service Direct Extension Dial and Automatic System Answer buttons MLS 34D 27 28 29 30 31 32 21 22 23 24 25 26 15 16 17 18 19 20 9 10 11 12 13 74 5 6 7 8 2 3 4 MLS 18D MLS 12D and MLS 12 NOTE On MLS 12D and MLS 12 phones only buttons 1 10 have lights 13 14 15 16 9 10 11 12 5 6 7 8 1 2 3 4 MLS 6 and MLC 6 1 2 d 4 The buttons on an Intercom Autodialer are automatically programmed as Intercom Calling buttons for all system extensions but individual buttons can be reprogrammed in any order to ring voice signal or manually signal an exten sion At extension 10 or 11 only one button on both the phone and Autodialer can be programmed to ring voice signal or manually signal each extension 10 Line Buttons Lines are listed on Form A assignments are specified on Form B2 On these templates note any line information that should appear on phone labels Line Assignment Indicate the line jack number for each line above the appropriate button Line Acc
32. nt Group 7 only Indicate desired service options in Item 9 of this form also identify Hunt Group 7 VMS extensions using Form B2 Voice Mail coverage personal line by PARTNER MAIL Pro grammed by setting Group Call Distribution 4206 to VMSLineCover for covered lines Hunt Group 7 only AA Automated Attendant service by PARTNER Attendant Pro grammed using AA Extensions 4607 to identify attendant extensions to the system Line Owner 301 For a personal or dedicated line indicate the user name or equipment descrip tion If another user provides backup call coverage on the line note the name of that user in parentheses Line Assignment 301 can be used to assign personal or dedicated lines Form B2 records custom assignments Caller ID Check this column to indicate lines on which you have local telephone company Caller ID service For dial code features that support this service see VMS AA VMS MAIL Other Subscription Services If applicable indicate any other local telephone company subscription services such as Call Waiting available on the line 8 System Settings Check boxes that apply to indicate settings that affect the entire system Transfer Return Rings 105 By default a transferred call that is not answered within 4 rings returns to the transfer return extension see Form B1 To change the default check this box and indicate the preferred number of rings 0 9 For no return enter 0
33. on on and off if PARTNER MAIL is installed When the feature is active the button light is on Intercom 7 7 7 so that a user can VMMsgs 777 Voice Mail Messages Places an intercom call to the PARTNER MAIL system if available check messages send messages or administer greetings VMBox Voice Mailbox Intercom 1114 Sends a caller directly to a specific extension s Voice Mailbox so that the caller can leave a message without having to first ring at the extension Form D Instructions Disallowed Allowed and Emergency Telephone Numbers Use this form to specify lists of Disallowed Allowed and Emergency telephone numbers By combining restrictions and Disallowed numbers with selected exceptions including Allowed numbers Marked System Speed Dial numbers and Emergency numbers you can control outgoing call traffic and associated costs without placing unreasonable constraints on your staff NOTE To restrict long distance calling the Toll Call Prefix 402 indicating whether you must dial a 0 or 1 to place toll calls must be set correctly Creating Disallowed and Allowed Lists You can create up to 4 lists each of Disallowed and Allowed telephone num bers Each list can have up to 10 numbers each number can be up to 12 digits long including the digits 0 9 Hold to represent any single digit and 1 Under the List number write a name for the list for example Suppliers 2 Un
34. person generally the System Manager and an alternate to participate in the training The persons you select will then train the rest of your staff This training will ensure that you take maximum advantage of your new AT amp T system Thank you for your cooperation 4 Form A Instructions System Configuration Salesperson completes Items 1 11 Sales Support Representative completes 12 14 7 System Lines Specify the number of telephone lines in the space provided then enter infor mation about individual lines in the table Be sure to list the lines assigned to all extensions first followed by personal or dedicated lines Number of Lines 104 Indicate the number of lines to be assigned to a extensions as noted in Item 1c of the System Planner Worksheet Number of Lines 104 can be used to assign that number of lines to all extensions This procedure should be used only for installation using it later erases custom line settings for a extensions Telephone Number Record the telephone number associated with each line Line Type 201 Enter TT for touch tone lines or R for rotary lines Dial Mode 201 can be used to identify rotary lines to the system Line Coverage If desired identify an automated answering option for incoming calls on each line If all calls on a line should be covered by a human operator leave this column blank To avoid confusing callers it is recommended that you choose only one of the DXD
35. r ID Name Display Feature 1 6 When a user is on a call on a line that has Caller ID information availabie this feature lets the user switch between the caller s telephone number the default display and the caller s name if availabie When the feature is active indicating that the caller s name should be displayed the button light flutters Drop Conference Drop Drops the last outside party added to a conference call DLP Direct Line Pickup Active Line ntercom 6 8 Accesses a ringing active or held call on a line that is not assigned to the extension DLPI Direct Line Pickup idle Line Intercom 8 Accesses an idle non busy line that is not assigned to the extension DND 35 Do Not Disturb Feature 0 1 Prevents tails from ringing at the extension When the feature is active the button light is on Transferred calls return to sender intercom calls get a busy signal and outside callers hear ringing Use only if someone else answers the extension s outside calls ExHold Exclusive Hold Feature 0 2 Pisces a call on hold and prevents other extensions with the line from picking it up GCall g Group Calling Ring ntercom 7 g Pisces a ringing intercom call to all extensions in a Calling Group or transfers a call to an extension in the group The caller is connected to the first extension that answers Indicate the group number 1 4 on the template GCallP g GroupCalling Page
36. r call accounting processor will be connected indicate whether information should be collected for all calls or for outgoing calls only Loudspeaker Paging If a loudspeaker paging system to be connected to the control unit supports multiple zones indicate the number of zones PARTNER MAIL Automated Attendant Service If you want to use PARTNER MAIL Automated Attendant service see the VMS AA option for Line Coverage in item 7 check this box Also indicate for VMS Hunt Delay 506 if PARTNER MAIL provides immediate or delayed call handling and for VMS Hunt Schedule 4507 if PARTNER MAIL covers calls all the time during the day only or at night only Both settings apply to alllines covered by PARTNER MAIL Automated Attendant service Caller ID Devices If you want to connect a Caller ID device such as a PC to process Caller ID information directly to a system line check this box Separate wiring runs will be required to connect each device directly to the network interface jack for a line 10 Auxiliary Equipment Extensions Check boxes that apply for auxiliary equipment connected to extensions indicating extension numbers as needed Form B1 shows all system extension numbers Hotline 603 For any number of Hotline phones specify the extension number of the Hotline phone and a single alert extension for example enter 15 10 for a Hotline at extension 15 that alerts extension 10 If the loudspeaker paging system is to be
37. rictions For example you might put 976 numbers on a Disallowed list but allow dialing of 976 1212 for weather reports Or you might restrict an extension to local dialing only but assign an Allowed list to permit the user to call specific customers or suppliers Emergency Phone Number List 406 You can create a list of emergency numbers that can be dialed at any time by any extension that has access to an outside linc The list can have up to 10 entries each entry can be up to 12 digits long including the digits 0 9 Emergency numbers override all other dialing restrictions including Night Service with a System Password NOTE Various factors influence the effectiveness of dialing restrictions Avoid putting 800 numbers in your Emergency Phone Number List If you need to allow restricted users to access 800 numbers put those numbers in an Allowed Phone Number List instead Important Notices m Consult your local phone directory to determine the numbers for police fire and ambulance service because 911 is not available everywhere m When programming emergency numbers and or making test calls to emer gency numbers 1 Stay on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities during off peak hours such as in the early morning or late evening Example Emergency List 911 611 local phone company service 555 2345 Boss s home 555 4567 auto club 55
38. s codes 80 to 99 at an extension for personal use If Personal Speed Dial numbers will be programmed from extension 10 or 11 copy Form E after System Speed Dial numbers have been filled in Then specify the extension number for which Personal Speed Dial numbers are to be programmed and record the Personal Speed Dial numbers for that extension Personal Speed Dial numbers can be recorded like System Speed Dial num bers except that they cannot be marked Alternatively users can program their own Personal Speed Dial numbers System Planner Worksheet This worksheet records basic setup decisions for the system 1 Lines a How many lines total will be connected to the system 1a b How many lines will be assigned as personal dedicated lines 1b c How many lines will be assigned to all extensions 1a 1b 1c 10 2 Call Handling Who answers incoming calls for your business during normal business hours Check 2a or 2b a Individual users all extensions 2a b Central receptionist extension 10 2b 3 Customizing Extension Settings Your system is installed with default settings to support basic operation see Form B2 however you can change settings to customize extensions for system users In addition you can simplify customized extension programming by dividing users into groups after programming one extension simply copy those settings to other extensions in the group m Inthe User Group column below use Rows C 1 to
39. sage Light On Feature 0 9 xx Turns on the message light on MLS and MLC model phones An extension number xx is optional when programming this feature on a button Priv Privacy Feature Prevents other people with the same line from joining cals being conducted extension When the feature is active the button light is on 7 this 0 Recall Recall IL0 13 Recalis a dial tone A user can use this feature to access a PBX Centrex feature while on a call on a PBX Centrex line pressing Recall disconnects an intercom call SNR Save Number Redial Feature 0 4 This feature can be programmed onto more than one button Using this feature while on an outside call saves the number dialed into temporary memory The number stays in memory until a different one is saved this feature can be used again to redial the number at anytime Unlike Last Number Redial you must use this feature to save the number as well as to redial it Save Number Redial lets you make other outside calls before redialing the saved number TT EN Touch Tone Enable Feature 0 8 Lets users with rotary lines access phone services that require touch tone digits For example after calling a bank by phone service and being prompted to enter touch tone digits using this feature changes the digits dialed to touch tones for the rest of the call VMSCover it VMS Cover Feature 1 2 Turns voice mail coverage for the extensi
40. the VMS or AA extension but not answered If you are using the Direct Extension Dialing line coverage feature see you should also specify a transfer return extension for extension 10 to provide backup coverage for calls that are not answered by extension 10 or by an extension that the caller selects Night Service 504 Check this box if the extension should be in the Night Service Group When Night Service is on incoming calls on assigned lines ring immediately at the extensions in the Night Service Group even if Line Ringing for those extensions is set for delayed ring or no ring during normal daytime use Do not put PARTNER MAIL VMS extensions in the Night Service Group 7 Form B2 Instructions Customized Extension Settings Each row on Form B2 specifies settings including line assignments that are the same for all extensions in a User Group such as Managers or Fax Extensions After programing one extension those settings can be copied to other extensions in the group using Copy Settings 399 Extensions with identical settings should belong to the same group if a single extension has unique settings it should be put into a group by itself If you need more groups copy this form and fill out additional rows on the copy Default settings are shown at the top of Form B2 Settings for Auxiliary Equipment Assign each type of auxiliary equipment to its own User Group or more than one group if
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