- Rsupport
Contents
1. 17 Dos Adda l uL Mat maa I IE EE 17 O02 Remove a Vlt Gee UTE ME 18 UMS eee ces 18 Dd 219 6 I cti mum dud UE M 18 NM NER I c ee 19 Dus idit User Permis SONS atate utraeque M EU 20 Change User Pass teniente 20 Dos SOEBIPIOS Lo tede it dud tutu bnnc d M Eie 21 59 876 F211 FIRES rasan td ice iae nore tede tede Duce benda e E 21 6 9 1 What is Firmware 21 Wherever possible PORT PRSUPPORT 6 9 2 Check for the Latest Firmware Update uu ccccccscssssssesssssssescssessessesessessessssseeseeseeseenen 22 UPN O aa 22 6 10 Database Backup 7 Restore td beri ten beet eb ha beta Dei 23 6 10 1 Backing up the rete ort ve den idest re te 23 6 10 2 Restoring the Database e nnne ede eae 23 6 11 Remote Access 24 6 11 1 Downloading the Remote Access Plug in sees 24 6 11 2 Installing the Remote Access Plug in seen ttettntnntnntnnnis 25 6 11 3 Updating the Remote Access 27 7 REMOTE Access COlLrols a Eque 27 JA Using Remote Contro Laco edi amie aetate2. 01 10 16 55 Downloads Download admin 01 10 16 55 Sign in Process admin 01 10 16 55 Sign out Process admin eee n 901 10 16 54 KVM 207 Reboot KVM 207 admin 01 10 16 54 System Settings Upgrade Firmware admin 1 0 3 3 Build 1561 0110 16 53 Sign in Process admin Menu Item Description Log Date This is the date this log was created Follows MM DD HH MM format Access Information Displays information about the access location such as IP operating system web browser amp version Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 16 6 5 1 Find Logs by Date Welcome back Admin Manual Sign out 0 R RemoteKVM Session Logs Remote Access Select a device from the list to monitor the system or click a row to view more detailed informatior Log data is s or 3 months Recordings LA ession LOgsS g 2013 1 o Status Device User i i E Modify General admin Device Settings e ES E 1 J a alls Process admin Users Process admin 9 11 12 i 3 Modi General admin System Settings 13 14 15 16 17 18 19 2l E Process admin 20 21 22 23 24 25 26 Downloads Process admin 27 28 29 30 31 Ab t arn r Modify General admin eu Q 01 31 9 53 Sign in Process admin 01 319 53 Sign in Process admin 901 31 9 22 Sign out Process admin 01 31 9 52 System Settings Modify General admin 01 319 52 Sign in Pro
3. Welcome back Admin Manual Sign out 0 R RemoteKVM Manage user accounts Remote Access Modify the user ID and password Recordings User ID admin Session l IDs must be alpha numeric and may only include the and special characters Password Device Settings Password must be at least 4 characters in length Users Confirm Password System Settings Downloads Permissions About Set the account level permissions to be granted to this user Accounttype Super User FULL ACCES COPYRIGHTO2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 From the Users page click Create User Input a user ID and password Select the level of access for the new user Click Create once you ve finished 6 7 2 Remote a User LL L L RM Iu EZ Manace ser accounts Radmin w RiRemoteKVM Remote Access Recordings new user Session Logs l Device Setting System Settings Permissions l Delete user account Are you sure D From the Users page select the user you wish to remove Click Delete and it will ask if you are sure Click to remove the user Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 19 6 7 3 Edit User Permissions You can edit user permissions from the Users page Welcome back Admin Manual Sign out 0 R RemoteKVM Date ID Manag
4. Table of Contents 1 RemoteKVM Tinh OCA CUNO as aaa este ne ameter tess 6 VS ER STM VM ects 6 2 RemoteKVM Components ice ceu EU seta 6 ZuNEE 6 2 2 Available Ports and CONNECTIONS cccecssssessessessessessecsessesscscsessesssssccscsssuccecsessesseessesssessesseeseeseeseeseesee 6 Z odio toa mm 7 3 Connecting Peripheral DC rare eee ee ee 7 4 RemoteKVM Appliance 7 5 Setting Hb Remote VIVI usi one ects ee ee 8 Using ReBniotes Vbi ete rete c ER ads 10 MR c um 10 6 2 Remo tekV M Wells coin mE uH dE EMI CM ene 11 M 11 p 34 Plug in 11 6 3 2 Real time Monitoring amp Remote Control sees 12 M e Piero T Se 12 DA uM 14 6 4 1 Download Recorded Sessions cccscssessessessesscssssscscsessessessesscsecsessecsessessessessessesscseeseeseeseeseens 14 622 MONM O cni tut QUERI ANAON 14 6 4 3 Find Session Recordings by Date ccssesssssssescsessessessessssessessessessessesseeseesesseeesseeseens 15 Ca 0 9 O e E E 16 Gol Dy 17 S
5. Password again Language Korean i Submit Jf R setup Remotervm D gt C fi O 1111 setup HN j fx RemoteKVM 1 Input Basic Device Informations 2 Check amp Setup Device 3 Restart Device 15 COPYRIGHT 2012 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 0 Betai Build 1257 Check Input Value Device Name KVMO1 Device IP 192 168 165 162 Gateway 192 168 165 254 Subnet mask 255 255 255 0 Web Server Port 80 Default DNS 168 126 63 1 Secondary DNS none Admin ID admin Language Korean Are you sure set device this config Verify the contents of the submitted fields and click Yes to continue Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 9 Wherever possible Vr Install RemoteKVM Q 4 11 1 1 setup apply php FR RemoteKVM Device Setup Please do not close or refresh the page gt Check media record config file gt Writing media record config 3 Restart Device gt Config files successfully written gt Check database gt Updating database gt All done gt Click Finish Setup button to reboot and apply setup RemoteKVM will configure the new settings automatically Click Finish Setup to reboot and apply the new configuration 6 Using RemoteKVM 6 1 Sign in Sign out Ja RemoteKVM RemoteKVM
6. remote control PCs and view video recordings in your web browser The plug in is compatible with all major browsers e g IE Firefox Chrome and Safari Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 24 6 11 2 Installing the Remote Access Plug in Preparing to Install RemoteKVM Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please Wait Decompressing Remotek VM msi Double click and run the plug in file kvm_setup exe downloaded from 6 11 1 Downloading the Remote Access Plug in Wr feel EE M A F RemoteKVM The InstallShield R Wizard will install RemoteKVM on your computer To continue dick Next WARNING This program is protected by copyright law and international treaties Click Next to continue the installation process END USER LICENSE AGREEMENT FOR RSUPPORT SOFTWARE IMPORTANT READ CAREFULLY This RSUPPORT Corporation End User License Agreement EULA is a legal agreement between you either an individual or a single entity and RSUPPORT Corporation for the Print I do not accept the terms in the license agreement InstallShield 3 Read and Accept the User Agreement then click Next to continue the installation process Click Install to begin the installation If you want to review or change any of your installati
7. 0 818 43MB 2013 01 21 03 44 57 2013 01 21 04 14 57 30m 1280x960 818 67MB 2013 01 21 03 14 57 2013 01 21 03 44 57 30m 1280x960 818 89MB 2013 01 21 02 44 57 2013 01 21 03 14 57 30m 1280x960 818 87MB 2013 01 21 02 14 57 2013 01 21 02 44 57 30m 1280x960 818 44MB 9013 01 21 01 44 57 2013 01 21 02 14 57 30m 1280x960 818 6MB 2013 01 21 01 14 56 2013 01 21 01 44 57 30m 15 1280x960 818 87MB 2013 01 21 00 44 56 2013 01 21 01 14 56 30m 1280x960 818 76MB 2013 01 21 00 14 56 2013 01 21 00 44 56 30m 1280x960 818 46MB COPYRIGHT 2013 2013 01 20 23 44 56 2013 01 21 00 14 56 30m 1280x960 818 69MB Fro peche RR 2013 01 20 23 14 55 2013 01 20 23 44 56 30m 1s 1280x960 818 88MB 10 23 6uid 1561 _ 2013 01 20 22 44 55 2013 01 20 23 14 55 30m 1280x960 818 8MB 2013 01 20 22 14 55 2013 01 20 22 44 55 30m 1280x960 818 39MB X From the Recording page click on the desired recording to view details Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 14 PRSUPPORT Menu Item Description Recording Start End Time Displays the start and end time of this session recording Follows DD MM YYYY HH MM SS format Length Displays the length of the recorded session The maximum permitted length is 30 minutes Resolution Displays the video resolution of the recorded session File Size Displays the size of the recorded session File sizes are expressed in MB Megabytes or KB Kilobytes File size may vary depending on
8. 960 818 77MB 2013 01 21 07 14 58 2013 01 21 07 44 59 30m 15 1280x960 818 39MB 2013 01 21 06 44 58 2013 01 21 07 14 58 30m 1280x960 818 67MB 2013 01 21 06 14 58 2013 01 21 06 44 58 30m 1280x960 818 99MB 2013 01 21 05 44 58 2013 01 21 06 14 58 30m 1280x960 818 78MB 2013 01 21 05 14 58 2013 01 21 05 44 58 30m 1280x960 818 46MB 2013 01 21 04 44 58 2013 01 21 05 14 58 30m 1280x960 818 71MB 2013 01 21 04 14 57 2013 01 21 04 44 58 30m 15 1280x960 818 43MB 2013 01 21 03 44 57 2013 01 21 04 14 57 30m 1280x960 818 67MB 2013 01 21 03 14 57 2013 01 21 03 44 57 30m 1280x960 818 89MB 2013 01 21 02 44 57 2013 01 21 03 14 57 30m 1280x960 818 87MB 2013 01 21 02 14 57 2013 01 21 02 44 57 30m 1280x960 818 44MB 2013 01 21 01 44 57 2013 01 21 02 14 57 30m 1280x960 818 6MB 2013 01 21 01 14 56 2013 01 21 01 44 57 30m 15 1280x960 818 87MB 2013 01 21 00 44 56 2013 01 21 01 14 56 P 30m 1280x960 818 76MB 2013 01 21 00 14 56 2013 01 21 00 44 56 30m 1280x960 818 46MB COPYRIGHT 2013 2013 01 20 23 44 56 2013 01 21 00 14 56 30m 1280x960 818 69MB Ep een ER 2013 01 20 23 14 55 2013 01 20 23 44 56 30m 1s 1280x960 818 88MB 1 0 3 3 Build 1561 2013 01 20 22 44 55 2013 01 20 23 14 55 30m 1280x960 818 8MB 2013 01 20 22 14 55 2013 01 20 22 44 55 30m 1280x960 818 39MB All recorded videos of support session can be stored on the RemoteKVM server To download and view these videos click on the date of the corresponding video then click the Downl
9. Backup Restore Users Firmware Upload Firmware File System Settings f RemoteView If your device cannot access the Internet you can manually apply the Downloads firmware file directly About z Upload Firmware SELECT FIRMWARE FILE Apply COPYRIGHT 2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 D Go to System Settings Firmware 2 manually update firmware click Select Firmware File 3 Select the downloaded firmware file and click Apply Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 22 6 10 Database Backup Restore 6 10 1 Backing up the Database Welcome back Admin Manual Sign out 0 R RemoteKVM Database Backup Remote Access G neral Download current database The DB contains log data devices user info and RemoteKVM setting configurations Recordings i iL Record Session Download Database DB Backup File Log Status Device Settings Backup Restore Restore Database Users Firmware Restore the database from a DB Backup File System Settings 4 RemoteView 3 E Restore Database SELECT DB BACKUP FILE Downloads About Apply COPYRIGHT 2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 Go to System Settings gt Backup Restore Select the database you wish to backup 3 Download the DB Backup File onto a local device 6 10 2 Restoring the Database Welcome
10. D ROM drive on your local PC Then click Virtual CD ROM to use your local CD ROM drive as a virtual CD ROM drive for your remote PC 7 3 6 3 Virtual Image Mount an image file iso onto your local PC Then click Virtual Image to use your mounted image on your remote PC 7 3 6 4 Virtual Connection Cancel 5 unconnected Upon selecting a virtual device the icon will activate Click Virtual Connection Cancel to end the connection 8 About Your RemoteKVM s version information and serial number are shown here In addition customer support contact information for RemoteKVM customers will be available here 9 Help Provides the same helpful information that are available online and in this manual 10 Customer Support This manual was created to help even first time users understand how to use RemoteView If you are still unsure on how to use RemoteView please refer to the section below for additional support Rsupport Homepage Additional information tips or tech related questions in regards to RemoteView can be found on our website For matters that are not listed on our website please leave an Online Inquiry and we will be sure to reply as soon as possible Thank you Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 32 RSUPPORT For more information about RSUPPORT please visit http www rsupport
11. Sign in After completing the initial configuration and setup you will be able to access the RemoteKVM Sign in screen by typing your designated IP address Ssign out 5 To exit RemoteKVM click the Sign out button towards the top or exit your web browser 6 2 RemoteKVM Menu VX RemoteKVM Remote Computer Access Remote Access View your remote systems in real time Chck a system to initiate remote control or click More Actions for additional features Recordings To enable remote control in your web browser please download and insati the browser plug n from Session Logs the Downloads page Device Settings TAM KVM 207 System Settings Downloads About Menu Item Description 6 3 Remote Access 6 3 1 Plug in Installation For real time monitoring and remote access you must have the necessary plug ins installed If they are not installed go to the Downloads and install the plug ins Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 11 PRSUPPORT 6 3 2 Real time Monitoring amp Remote Control FR RemoteKVM Remote Computer Access Remote Access View your remote systems in real time Cick a system to initiate remote control or click More Actions for additional features Recordings To enable remote control in your web browser please download and insati the browser plug in from Session Logs the Downloads pa
12. Wherever possible RemoteKVM User Guide Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 1 Document Version 1 0 0 Date 2012 03 06 RemoteKVM Model 1 Copyright 2012 RSUPPORT Co Ltd All Rights Reserved The information contained in this manual and future improvements are subject to change without notice Rsupport does not take any responsibility for any marketability nor compatibility apart from the usage described in the manual Under no circumstances will Rsupport be liable to direct indirect incidental nor accidental damages due to errors in the manual This manual is the intellectual property of Rsupport Inc and is protected under international copyright laws Reproducing or copying all or part of this document without the prior written consent of Rsupport Inc is a violation of international copyright law Windows 95 98 NT 2000 2000 Server XP Server 2003 Vista Server 2008 7 are registered trademarks of Microsoft Corp Android is registered trademarks of Google Inc They are protected under international copyright laws Any third party registered trademarks mentioned in this manual are used for reference and descriptive purposes only and are still the intellectual property of the third party in question Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 2 RSUP
13. age in 3 seconds If does not refresh automatically Click below link please Go to Setup Page QT Hi ccm To start the RemoteKVM setup launch your web browser while connected to the RemoteKVM device and type http 1 1 1 1 Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 8 PRSUPPORT The PCs IP range must match the same format used with the KVM unit i e same subnet mask 255 255 255 255 and IP address 1 1 1 2 Jf Fe Setup Remotekv ee Ch 9 11 1 1 setup i i 45 J ga fx RemoteKVM 1 Input Basic Device Informations 2 Check amp Setup Device 3 Restart Device COPYRIGHTO2012 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 0 Beta1 Build 1257 Fill out the necessary fields and press Submit when you ve finished Device Name KVMO1 Only contain letters numbers and 3224 characters First Letter only can be Alphabet Device IP 192 168 165 162 Input valid IP address form Default Gateway 192 168 165 254 Subnet Mast 255 255 255 0 Web Server Port 80 Default DNS 168 126 63 1 Secondary DNS Admin User Settings Setting super admin account Admin ID admin Only contain letters numbers and 3924 characters First Letter only can be Alphabet Admin Password eeeece Password should be at least 4 characters Confirm Password 5555 Input
14. ary About DNS Settings Edit device DNS settings Primary DNS 168 126 63 1 Secondary DNS Authorized Users Administrators have full access to all devices this list is for standard users You can edit this list from the Users tab 2 Full access rights for standard users COPYRIGHTO2013 RSUPPORT CO LTD ALL RIGHTS RESERVED D From the Device Settings page click Add a Device Input the IP in Device IP Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 17 3 Once the IP has been determined to be valid the other information will be filled in automatically 4 Input which port to use when connecting 80 is the default port Click Create once you ve finished 6 6 2 Remove a Device py maa P a a AP f RemoteKVM m Nome Network Settings Remote Access ER F c Recordings Pa n kym 203 Session Logs Fuget 192 168 165 203 CA a A P System Settings Remove a device Are you sure j CANCEL Authorized Users D From the Device Settings page select the device you wish to remove 2 Click Delete and it will ask if you are sure 3 Click OK to remove the device 6 7 Users 6 7 1 Add a User You may create users with or without administrative privileges Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 18
15. back Admin Manual Sign out O R RemoteKVM Database Backup Remote Access General Download current database The DB contains log data devices user info and RemoteKVM setting configurations Recordings x x Record Session Logs Download Database DB Backup File Status Device Settings Backup Restore Restore Database Users EL Firmware Restore the database from a DB Backup File System Settings 4 RemoteView 3 E Restore Database SELECT DB BACKUP FILE Downloads About Apply COPYRIGHT 2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 Go to System Settings gt Backup Restore Click Select DB Backup File under Restore Database Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 23 3 Select the database you wish to restore 4 Click Apply once you ve finished 6 11 Remote Access Plug in Setup 6 11 1 Downloading the Remote Access Plug in Go to the Downloads page and download the plug in onto your computer Welcome back Admin Manual Sign out 0 R RemoteKVM Remote Access Recordings Session Logs Device Settings Users System Settings Downloads About COPYRIGHT 2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 Download Browser Plug in Download and install the RemoteKVM browser plug in and desktop application for remote control After installing the plug in you can
16. cess admin 01 30 20 16 Downloads Download admin 01 30 20 16 Downloads Download admin 01 30 20 09 Sign in Process admin 01 30 17 44 Sign in Process admin 01 30 16 58 Sign in Process admin 01 30 16 29 Sign out Process admin 01 30 16 19 Sign in Process admin 01 23 16 15 Sign in Process admin 01 22 17 54 Sign in Process admin 01 22 17 54 Sign in Process admin 601 21 11 54 Sign out Process admin 01 21 11 33 System Settings Modify General admin 01 21 11 29 System Settings Modify General admin 601 21 11 25 System Settings Modify General admin 21 11 18 Sign in Process admin 01 21 11 16 Sign in Process admin COPYRIGHT 2013 01 21 9 22 Sign in Process admin REUPPORT CO ED 01 21 9 22 Sign out Process admin ALL RIGHTS RESERVED 901219 20 Sign in Process admin 1 0 3 3 Build 1561 01 219 20 Sign in Process admin sort and view session logs by date click on the Calender icon and select the desired date 6 6 Device Settings You must have access to administrator privileges to manage devices 6 6 1 Add a Device Welcome back Admin 2 Manual Sign out 4 FR RemoteKVM Network Settings Remote Access Edit device network settings Recordings Device Name KVM 207 Session Logs Device IP 492 168 165 207 Subnet Mask 255 255 0 0 Users Default Gateway 192 168 254 1 System Settings Web Server Port 80 Downloads The default port 80 may be changed if necess
17. com Korea Japan 138 724 MSA Sty Hols 45 Hal T 100 0013 B 3 3 2 Bia r BIE 18 8 TEL 81 3 3539 5761 FAX 81 3 3539 5762 SHV d support jjp rsupport com Sales sales jo rsupport com Info info jp rsupport com Al st 82 70 7011 3900 TH 82 2 479 4429 7 amp amp e9 support kr rsupport com 0422 sales kr rsupport com 7 EH 9 info kr rsupport com USA China 333 Sylvan Avenue Suite 110 ILE SHEH IX S ER 38 SHARAAKE 2203 Englewood Cliffs NJ 07632 zx 1 101 Phone 1 888 348 6330 HKAHIS 86 10 8256 1810 Fax 1 888 348 6340 IEH E 86 10 8256 2978 Tech support us rsupport com ARAH support cn rsupport com Sales sales us rsupport com HEA sales cn rsupport com Info info us rsupport com Eeg info cn rsupport com Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 33
18. e user accounts Remote Access Modify the user ID and password 8 admin HJ Recordings UserID new user amp new user Session l IDs must be alpha numeric and may only include the and special characters Device Settings Passwords Users Password must be at least 4 characters in length System Settings Confirm Password Downloads Permissions About Set the account level permissions to be granted to this user Account type Administrator aministrator Standard User COPYRIGHTO2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 D From the Users page select the appropriate user 2 Under Permissions select either Administrator or Standard User from the drop down menu 6 7 4 Change User Password Welcome back Admin Manual Sign out 0 R RemoteKVM Manage user accounts Remote Access Modify the user ID and password Recordings User ID admin Session l IDs must be alpha numeric and may only include the and special characters Password Device Settings Password must be at least 4 characters in length Users Confirm Password System Settings Downloads Permissions About Set the account level permissions to be granted to this user Account type Super User FULL ACCES COPYRIGHT 2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 D From the Users page select the appropriate user Input the new passwo
19. een is larger than your local display Panning Check to enable Panning Functionality Panning allows you to click and drag the screen to move it in the desired direction 7 3 2 2 Remote PC Screen Lock Turns the Remote PC s display off The remote PC s display won t be viewable until Remote PC Screen Lock has been deselected 7 3 2 3 Always on Top Always keeps the RemoteViewer application on top 7 3 24 Exit Ends remote control Click Yes when asked if you wish to close Remote Access 7 3 3 RemoteViewer gt Keyboard and Mouse Menu Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 29 RSUP 7 3 3 1 Keyboard and Mouse Control Upon connection keyboard and mouse controls are enabled by default Click the Keyboard and Mouse icon to toggle remote control on and off Single Mouse Synchronizes your local mouse movement with the pointer displayed on the RemoteViewer screen 7 3 3 2 Ctrl Alt Del Transfer Sends Ctrl Alt Del command to the remote PC 7 3 4 RemoteViewer gt Screen Choose between various screen settings to fit your remote viewing environment Click the Screen icon to sequentially decrease the screen size of the remote PC 7 3 4 1 Customization Manually adjust the remote PC s screen size 2596 to 20096 Zoom is capable 7 34 2 Autofit Automatically adjust the remote PC s screen size to fit within the RemoteViewer 7 3 4 3 Act
20. ge Device Settings Users EH KVM 207 System Settings E Downloads About 2013 RSUPPORT CO LTO ALL RIGHTS RESERVED 1 0 3 3 Build 156 Upon logging into RemoteKVM you will be able to monitor your devices in real time and initiate remote control when necessary In order to initiate remote control click on the Play button or select Remote Access from the drop down menu to launch RemoteViewer Remote control is only possible if the proper plug ins are installed For more information refer to 6 11 Remote Access Plug in Installation 6 3 3 More Actions You can execute additional commands through this drop down menu Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 12 fx RemoteKVM Remote Computer Access Remote Access View your remote systems in real time Cick a system to initiate remote control or click More 8 Actions for additional features Recordings To enabie remote control in your web browser please download and insati the browser plug in from Session Logs the Downloads page Device Settings T Dare KVM 207 Q System Settings Downloads About COPYRIGHT 2013 RSUPPORT CO LTO ALL RIGHTS RESERVED 1 0 3 3 Build 156 Menu Item Description View Recordings Brings you to the Recordings page You may view previously recorded support sessions from this page View Session Lo
21. gs Brings you to the Session Logs Page Device Settings Brings you to the Device Settings page You may add remove or modify devices from this page Must have access to administrator privileges Reboot Device Reboots the selected device Must have access to administrator privileges Turn on PC Turns on the selected device Must have access to administrator privileges Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 13 6 4 Recordings 6 4 1 Download Recorded Sessions Welcome back Admin FR RemoteKVM Session Recordings Remote Access View and download all session video recordings To search for a specific date click the calendar icon Time Date Length Resolution File size Session Logs 2013 01 21 10 45 00 2013 01 21 11 15 00 30m 1280x960 818 69MB Device Settings 20130121 104500 ts Start time Monday January 21 2013 10 45 00 AM Users End time Monday January 21 2013 11 15 00 AM E System Settings Resolution 1280x960 Downloads File size 818 69MB Status Idle About 2013 01 21 10 15 00 2013 01 21 10 45 00 30m 1280x960 817 09MB 2013 01 21 09 44 59 2013 01 21 10 15 00 30m 1s 1280x960 820 03MB 2013 01 21 09 14 59 2013 01 21 09 44 59 30m 1280x960 818 13MB 2013 01 21 08 44 59 2013 01 21 09 14 59 30m 1280x960 818 82MB 2013 01 21 08 14 59 2013 01 21 08 44 59 30m 1280x960 819 16MB 2013 01 21 07 44 59 2013 01 21 08 14 59 30m 1280x
22. mia oe nem 27 7 2 RemoteViewer Resolution ccccssssssssssssssssssssssssscssesssssssssssssssssessucsecsucssssssssssussasssssassasesecsecsecssseseeneeess 27 73 Using tee UU m eae A 28 7 3 1 RemoteViewer 28 7 3 2 29 E 29 429 22 Remote PC Screen LOCK eue iind eie ated i i red tectorio 29 pe AWS ON 29 v c 29 7 3 3 RemoteViewer gt Keyboard and Mouse 29 7 3 3 1 Keyboard and Mouse Control seen 30 1392 CHADE nerve 30 7 3 4 RemoteViewer gt SCIrEON ccsssssssssssssssssssesssssssssssssesssssssssssssessassossessessecsessssessecsessesseesessesseeass 30 Eod Zl OU A ete 30 30 oA c Tete EO 30 T 30 75 R cette 31 7 3 5 RemoteViewer gt TOMS cesssssssssssesssssssssssssssssssssssssussscsssssscsessecsecsecssssessessessssssessessesseesees 31 5 mS 8 m 31 Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 4 7 3 6 RemoteViewer gt Virtual Drives cccccccccscsccscscessccs
23. oad button that is displayed on the video preview screen 6 4 2 Recording Information Welcome back Admin anua Sign out 0 R RemoteKVM Session Recordings Remote Access View and download all session video recordings To search for a specific date click the calendar icon Time Date Length Resolution File size Session Logs 2013 01 21 10 45 00 2013 01 21 11 15 00 30m 1280x960 818 69MB Device Settings 20130121 104500 ts Start time Monday January 21 2013 10 45 00 AM Users End time Monday January 21 2013 11 15 00 AM 3 System Settings Resolution 1280x960 Downloads File size 818 69MB Status Idle About 2013 01 21 10 15 00 2013 01 21 10 45 00 30m 1280x960 817 09MB 1 2013 01 21 09 44 59 2013 01 21 10 15 00 30m 15 1280x960 820 03MB 2013 01 21 09 14 59 2013 01 21 09 44 59 30m 1280x960 818 13MB 2013 01 21 08 44 59 2013 01 21 09 14 59 30m 1280x960 818 82MB 2013 01 21 08 14 59 2013 01 21 08 44 59 30m 1280x960 819 16MB 2013 01 21 07 44 59 2013 01 21 08 14 59 30m 1280x960 818 77MB 2013 01 21 07 14 58 2013 01 21 07 44 59 30m 15 1280x960 818 39MB 2013 01 21 06 44 58 2013 01 21 07 14 58 30m 1280x960 818 67MB 2013 01 21 06 14 58 2013 01 21 06 44 58 30m 1280x960 818 99MB 2013 01 21 05 44 58 2013 01 21 06 14 58 30m 1280x960 818 78MB 2013 01 21 05 14 58 2013 01 21 05 44 58 30m 1280x960 818 46MB 2013 01 21 04 44 58 2013 01 21 05 14 58 30m 1280x960 818 71MB 2013 01 21 04 14 57 2013 01 21 04 44 58 30m is 1280x96
24. on settings click Back Click Cancel to exit the wizard InstallShield Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 26 4 Click Install to continue the installation process E MIR 8 ij RemoteKVM InstallShield Wizard Installshield Wizard Completed The InstallShield Wizard has successfully installed RemoteKvM Click Finish to exit the wizard 5 Once the installation has completed click Finish 6 11 3 Updating the Remote Access Plug in RemoteKVM will prompt you to update the plug in if your plug in is outdated Proceed with the update to download the latest Remote Access Plug in 7 Remote Access Controls 7 1 Using Remote Control Refer to 6 3 2 Real time Monitoring amp Remote Control to utilize remote control For additional information on RemoteViewer refer to Using RemoteViewer 7 2 RemoteViewer Resolution Resolution Refresh Rate Hz 640 480 60 75 800 600 60 75 1024 768 60 75 PRSUPPORT NNNM II NEM NEN 38 78 000000 8 8 1g00 900 0 8 O asos 00 7 3 Using RemoteViewer 7 3 1 RemoteViewer Features Control Settings Remote Access settings Remote PC Screen Turns OFF the remote PC s display Lock Always on Top Always keeps the RemoteViewer application on top Turns OFF the local PC s display Ends remote con
25. ort 3 MONITOR Monitor Port SERIAL Serial Port PC USB PC USB Slots 6 USB 2 USB Slots DC 5V Power Jack 5V 2 3 Safety Precautions Always refer to the user manual when installing this device Double check your network environment prior to setting up the device e Connect the VGA Monitor cable and USB cables to their appropriate ports on the RemoteKVM appliance e If the screen does not display properly verify that the cables have been connected correctly For inquiries involving technical support or installation please contact your local technical support desk 3 Connecting Peripheral Devices Local RemoteKVM Connect your LAN port to an external internet connection Connect the RemoteKVM PC VGA port to the PC s VGA Out port Connect the RemoteKVM Monitor port to a local monitor Connect the RemoteKVM PC USB port to the PC to enable mouse and keyboard control 4 RemoteKVM Appliance Connection RemoteKVM s central management system allows for easy scalability and Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 7 management In addition to the already registered devices you can add additional RemoteKVM units through your web browser 5 Setting up RemoteKVM J Re Device does not setup x gt C fi 01111 i m oe mfaa This device does not setup Redirection to Setup P
26. rd then re enter to confirm Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 20 3 Click Save once you ve finished 6 8 Language Settings Welcome back Admin Manual Sign out 0 R RemoteKVM Language display Remote Access General Change the default display language for web page and console Please refresh the web page after applying the new setting Recordings Record _ L d Session Logs TA anguage Device Settings g Backup Restore Device display Users Firmware Change the display name of devices System Setti A Mus Downloads l About Device Compatibility Select the device type attached to RemoteKVM Some functionality may be restricted depending on the device type selected OS type Windows Linux Configure the MAC address to be used for WOL Wake on LAN Use the address format 01 23 45 67 89 AB MAC address Apply COPYRIGHT 2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 Go to System Settings gt General gt Language Settings and select your desired display language English Korean and Chinese are currently supported 3 Click Apply once you ve finished 6 9 Updating Firmware 6 9 1 What is Firmware Firmware is preinstalled software contained in electronic and computing device such as RemoteKVM Firmware is held in non volatile memory devices such as ROM or EPROM Fi
27. recording resolution Status Displays the conditions under which the session was recorded Sessions with remote control are in red Sessions without remote control remain unmarked 6 4 3 Find Session Recordings by Date Welcome back Admin Manual Sign out 0 R RemoteKVM Session Recordings Remote Access View and download all session video recordings To search for a specific date click the calendar icon Recordings 2013 01 31 z 2013 4 x Length Resolution File size Session Logs E aye 09 46 14 30r 1280x96 413 32MB Su Mo Tu We Th Fr Sa Device Settings all als Ls 19 34 EE SEN 08 46 14 113 29MB 6 8 9 18 12 Users 08 16 14 411 46MB 13 M 15 16 17 18 19 a 07 46 14 413 27MB System Settings 20 20 22 23 24 25 26 x 07 16 14 Downloads 5 14 34MB 14 31MB About 13 32N 411 48ME 413 27N 10 96MB Om 13 36MB Om 411 34MB Om 12 13 3MB 30m 12 411 49MB 30m 1280x960 13 35MB 30m 128 0 11 26MB 30m 128 413 34MB 30n 1280x960 411 37MB 30m 128 413 34MB 30m 128 411 02MB 30m 12 41 9MB 30m 1 41 30m 413 3 30m 411 64MB 30m 3 28MB 30m 411 51MB 30m 413 33MB COPYRIGHTO2013 30m 15MB RSUPPORT CO LTD 30m 38MB ALL RIGHTS RESERVED 30m 4s 1280x960 412 16MB 1 0 3 3 Build 1561 2013 01 30 17 16 08 46 08 3 1280x960 28MB To sort and view session recordings by date click on the Calender icon and select the desired date Copy
28. right 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 15 6 5 Session Logs Welcome back Admin Manual Sign out FR RemoteKVM Session Logs Remote Access Select a device from the list to monitor the system or click a row to view more detailed information Log data is stored for 3 months Recordings 2013 01 21 Session Logs Time Action Status Device User Device Settings 21 11 25 System Settings Modify General admin 21 11 18 Sign in Process admin Users 01 2111 16 Sign in Process admin 01 21 9 22 Sign in Process admin System Settings Admin Sign in at Monday January 21 2013 9 22 28 AM Downloads IP 192 168 3 120 About OS Windows 7 Browser Google Chrome 24 0 1312 52 Q 01 21 9 22 Sign out Process admin 901219 20 Sign in Process admin 01 219 20 Sign in Process admin 901 18 16 57 Downloads Download admin 01 18 16 55 Sign in Process admin Qo115 11 38 Remote Access Remote Unknown User 01 15 11 36 Remote Access Remote Unknown User 01 10 17 54 Recordings Download KVM 207 admin 01 10 17 52 Sign in Process admin 01 10 17 51 Sign in Process admin Q01 017 45 Sign in Process admin 01 10 17 43 Sign out Process admin Q01 1017 42 KVM 207 Reboot KVM 207 admin 01 10 17 42 System Settings Upgrade Firmware admin 01 10 17 39 Sign in Process admin 01 10 17 37 Downloads Download admin eo 01 10 17 37 Sign in nese
29. rmware can be updated to easily address bug fixes and add additional features later on without having to modify the device itself Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 21 6 9 2 Check for the Latest Firmware Update Welcome back Admin Manual Sign out 0 R RemoteKVM Current Firmware Remote Access General i t 1 Recordings urrent Version 1 0 3 3 Record Session Logs Status Click the link below to check the latest firmware version Go to the homepage to check for the latest firmware Device Settings Backup Restore Users pic Firmware Upload Firmware File System Settings RemoteView If your device cannot access the Internet you can manually apply the Downloads firmware file directly About Upload Firmware SELECT FIRMWARE FILE Apply COPYRIGHTO2013 RSUPPORT CO LTD ALL RIGHTS RESERVED 1 0 3 3 Build 1561 D Go to System Settings Firmware The current version is displayed click on Go to the homepage to check for the latest firmware to verify if your RemoteKVM is up to date 6 9 3 Upload Firmware Welcome back Admin Manual Sign out 0 R RemoteKVM Current Firmware Remote Access General 5 t Recordings urrent Version 1 0 3 3 Record Session Logs Status Click the link below to check the latest firmware version Go to the homepage to check for the latest firmware Device Settings Fi
30. seccsceccssssccsssccsssscssscssescsssscsssscsscaseecaceaees 31 7 3 6 1 Virtual 31 PESO G00 RBS anne NN 31 Viua 31 7 3 6 4 Virtual Connection Cancel 32 8 ooi mS 32 9 HoP E A EI MM II 32 IU Customer SUPPO E aou ducite sch etes ur eicit i ee cerca ei III UM PI dM 32 Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 5 1 RemoteKVM Introduction 1 1 What is RemoteKVM Rsupports RemoteKVM Model KV0101 is unlike any other Network KVM product as it supports Full HD 1920 x 1080 Resolution as well as 20 other standard resolutions Proven reliable by over 5000 clients world wide our self developed VRVD 5 0 technology ensures responsive mouse and keyboard control even with prolonged usage In addition the ability to monitor more than 10 full HD screens in real time helps improve management efficiency and with RemoteKVM s ability to immediately identify and provide hardware status information allows for quicker diagnoses of problems and significantly decreased downtime 2 RemoteKVM Components 2 1 What s included KVM Appliance KVO101 VGA Cable USB Cable Power Cord Ethernet Cord 2 2 Available Ports and Connections o O cj E3 5 e MONITOR SERIAL USB 1 DC 5V Gc USB 2 D LAN Ethernet Port 2 PC VGA PC VGA P
31. trol Mouse amp Keyboard Controls the remote PC with local keyboard and mouse Control DOS Single Mouse Displays pointer on the remote PC screen only Keyboard Ctrl Alt Del Input Sends Ctrl Alt Del command to the remote PC Adjusts the screen size of the remote PC 25926 20096 Autofit Automatically adjusts the remote PC s screen size to fit Actual Size Displays the actual resolution of the remote PC oreen Full Screen Displays the full screen of the remote PC Refreshes the RemoteViewer screen o Screen Capture Takes a screenshot of the remote PC screen Saved as Copyright 2001 2011 RSUPPORT Co Ltd ALL RIGHTS RESERVED www rsupport com 28 s eng Virtual USB Drive Emulate your local USB drive on the remote PC Virtual CD ROM Emulate your local CD ROM drive on the remote PC Extra Virtual Image Mount an image file iso on your local PC to be used Features pos on the remote PC Virtual Connection Disconnect the virtual drive a NN 7 3 2 RemoteViewer gt Main 7 3 2 1 Control Settings Apply additional remote control settings It is possible to apply these settings while remote controlling a PC Remote Screen Quality Set the RemoteViewer screen quality Screen Set to Low Medium High Auto Scroll Check to enable Auto Scroll Functionality Auto Scroll allows you to scroll by moving your mouse to the corners of your RemoteViewer screen when the remote PC scr
32. ual Size Sets the remote PC s screen size to its designated resolution Depending on your viewing environment the screen size may exceed the size of your RemoteViewer 7 3 4 4 Full Screen Shows the full screen of the remote PC on your local RemoteViewer To exist Full Screen mode click on the 5 icon in the RemoteViewer Toolbar and select Restore Screen Or click the Screen Restore icon on the right hand side of the toolbar to exit Full Screen mode The Pin feature prevents the tool bar from hiding automatically once you take your pointer off of it Utilize the Pin feature for added convenience while in Full Screen mode Wherever possible PORT gt Ea LIE 00 00 49 Pin feature disabled Default Kai E ur 00 01 37 a X Pin feature enabled 7 3 4 5 Refresh Refreshes the RemoteViewer screen 7 3 5 RemoteViewer gt Tools 7 3 5 1 Screen Capture Capture and store the remote PC s screen Saved as a png file Screen Capture Image Default Storage Directory Windows 7 CWUsersWPublicWDocumentsWRsupportWRemoteKVMWCapture 7 3 6 RemoteViewer gt Virtual Drives 7 3 6 1 Virtual USB Drive Ca Insert a USB Drive into the USB port on your local PC Then click Virtual USB Drive to use your local USB drive as a virtual USB drive for your remote PC 7 3 6 2 Virtual CD ROM Insert a CD into the C
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