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rural bank accounts terms and conditions

1. Full Internet Banking and Phone Banking access is not available for all accounts The previous table indicates which account types have full Internet Banking and Phone Banking access and which account types have view only access You must be an Australian citizen New Zealand citizen residing in Australia or a permanent resident and at least 12 years of age to be eligible for Internet Banking and Phone Banking 31 1 1 Access for minors Access for minors is subject to the completion of Section 2 of the Rural Bank Product Feature Request form by a parent or legal guardian Pay Anyone is not available to minors 31 2 Access ID and PINS Registration for Internet Banking and Phone Banking is completed separately If your application for either service is approved we will provide you with an access ID and a temporary PIN The temporary PIN is valid for five calendar days from the date of issue Prior to the end of that five calendar day period you must use that access ID and temporary PIN to access Internet Banking or Phone Banking for the first time You will then be asked to select and enter a new PIN and to re enter the same PIN to confirm it To avoid having your PIN reset log into Internet Banking and or Phone Banking within 5 calendar days of the issue of your temporary PIN You acknowledge and accept that the access ID we issue you together with your selected PIN is the means by which you access Internet Banking a
2. ii You are responsible for all transactions carried out using an access ID or PIN by you or by anyone else with your knowledge and consent If our equipment or systems malfunction after having accepted your instructions or fails to complete the transaction in accordance with your instructions resulting in loss to you of some or all of the amount of a transaction we will correct that loss by making any necessary adjustments to your account including an adjustment of any interest or fee If you consider that you have incurred additional losses as a consequence of the malfunction you may make a claim for any such loss iii If you are aware or should have been aware that the our equipment or system was unavailable for use or was malfunctioning then our responsibility will be limited to the correction of errors in your account and the refund of any fee imposed as a result iv We may withdraw electronic access to your account without prior notice to you in the event of any of our equipment or systems malfunction 36 2 Liability for unauthorised transactions i You are not liable for losses arising out of unauthorised transactions where it is clear that you your authorised user or your additional cardholder have not contributed to the loss the fraudulent or negligent conduct of our employees agents or companies involved in networking arrangements or of merchants who are linked to the EFT system or their agents
3. Australia All external account staff assisted transfer requests must be made in writing and sent to our mailing address as set out in section 1 or completed at your nearest Bendigo Bank branch You are required to provide us with the following information together with such other information as we may require at the time the details of the account from which the funds are being transferred a valid BSB number for the financial institution to which the funds will be transferred a valid account number and account name for the account to which the funds will be transferred the amount of the transfer and valid signature s to authorise the transaction 29 2 1 External account staff assisted transfer cut off times If your external account staff assisted transfer request is received by 2 30pm CST on a business day your request will usually be processed and debited from your account on the same day Requests received after 2 30pm CST or on a non business day will usually be processed and debited from your account on the next business day The payment will in most cases be credited on the next business day although this can depend on the identity of the recipient s financial institution 29 3 Real time electronic funds transfers A real time electronic funds transfer refers to a transfer of funds that is sent real time also referred to as a real time gross payment or on
4. Interest is calculated by applying the daily percentage rate to the balance of your account at the end of each day The daily percentage rate is calculated by dividing the relevant interest rate by 365 days or in a leap year 366 Remember interest is calculated on the daily closing balance which means if your account has a tiered interest rate and your balance fluctuates from day to day so might the interest rate that applies For example if you deposit or withdraw funds you may move into a different interest tier id LL 23 1 An example of how interest may be calculated on an account The interest rate that applies to an account can also be thought of as the rate that is paid or charged for the use of money The amount of interest paid or charged to your account is calculated on a daily basis Following is an example of how interest may be calculated and paid to an account Example interest rate For account balances of 1 00 and above Sample interest rate 3 50 p a For example if you have a balance of 15 000 you will earn 3 50 p a calculated daily on your entire account balance If you deposit an extra 5 000 you will continue to earn 3 50 p a calculated daily on your entire account balance RURALBANK 17 23 1 1 What does this mean in dollar terms To determine how much interest you will earn use one of the following formulae To calculate Use this formula interest earned The following tabl
5. Monday to Friday Customer Help Centre 2 2 Contacting Rural Bank Name Rural Bank Limited ABN 74 083 938 416 AFSL 238042 Address Level 6 80 Grenfell Street Adelaide SA 5000 Mailing address PO Box 3660 Rundle Mall SA 5000 BSB 633 111 Customer Service Centre 1300 660 115 8am 6 30pm Central Standard Time CST Monday Friday excluding national public holidays Facsimile 08 7109 9303 Email service ruralbank com au Website www ruralbank com au 2 3 Emergency contact numbers Lost stolen or unauthorised use of cards and PINs 1800 035 383 24 hours a day seven days a week Lost stolen or unauthorised use of Internet Banking and Phone Banking passwords 1300 651 839 during normal business hours 1800 035 383 after hours 3 YOUR PRIVACY AND CONFIDENTIALITY Our Privacy Policy explains our commitment to the protection of your personal information You can obtain a copy of this statement by contacting our Customer Service Centre on 1300 660 115 or by accessing our website at www ruralbank com au 4 ABOUT THE TERMS AND CONDITIONS The terms and conditions for our accounts and the methods of accessing those accounts are contained in this document and the Rural Bank Schedule of Fees and Charges booklet collectively known as the Terms We encourage you to read the Terms and ensure you understand them Should a credit facility be provided to you additional terms and conditions apply to that facility
6. a If you have made a Mistaken Internet Payment you should report it to us as soon as possible We will investigate your reported Mistaken Internet Payment and inform you of the outcome in writing within 30 business days of your report b If we are satisfied that a Mistaken Internet Payment has occurred we will contact the Receiving Financial Institution We are not required to take any further action if we are not satisfied that a Mistaken Internet Payment has occurred We are not required to credit your account for the amount of an incorrect pay anyone payment pending investigation of your report 38 Banking Accounts Terms amp Conditions c If the Receiving Financial Institution is also satisfied that a Mistaken Internet Payment has occurred the next actions will depend on whether the Unintended Recipient has sufficient funds available in their account i Where the Unintended Recipient has sufficient funds available in their account the process depends on when you reported the Mistaken Internet Payment If you made the report within 10 business days the Receiving Financial Institution will withdraw the funds from the Unintended Recipients account If you made the report between 10 business days and 7 months the Receiving Financial Institution will give the Unintended Recipient 10 business days to establish that they are entitled to those funds If the Unintended Recipient does not establish that they are entitled to
7. g 13 2 Further information about resolving complaints For more information about resolving complaints contact the Customer Help Centre on 1300 361 911 or access Bendigo Bank s website www bendigobank com au 14 Banking Accounts Terms amp Conditions Part B Your Account 14 VARIATIONS TO TERMS AND CONDITIONS BUSINESS ACCOUNTS Where your account is a business account the provisions of section 14 apply a Sections 36 1 ii iii and 36 2 do not apply and subject to section 33 9 you are liable for all transactions on your business account whether authorised by you an authorised user or an additional cardholder or carried out by or with the knowledge or consent of any of those persons b Section 13 1 does not apply and any complaint in relation to an EFT transaction on your business account will be dealt with in accordance with section 13 or if it relates to a BraY payment in accordance with the requirements of the Bray Scheme Rules and Operating Procedures at that time c The sections that do not apply as referred to in sections 14 a and b do not apply notwithstanding any reference to those sections or their provisions in any other term or condition in which case such other term or condition is to be read as if that reference did not appear so that such term or condition is not subject to or qualified by the section or provision that does not apply 15 FINANCIAL CLAIMS SCHEME The Financial Cl
8. we issue to you and your authorised user s to enable access to Internet Banking or Phone Banking services access method means any method we make available to you your authorised user s or your additional cardholder s to give us authority to act on instructions when using electronic equipment An access method comprises one or more components including but not limited to a card a PIN an access ID or any combination of these that does not include a method requiring the user s manual signature where the comparison of the manual signature with the written specimen signature is the principal means of authenticating you your authorised users or additional cardholders authority to give us an instruction account means an account we establish in your name for the purpose of recording transactions in connection with a savings transactional business account we provide to you additional cardholder means a person whom you have authorised to access and operate your account with a card AFSL means Australian Financial Services Licence number ABA format means electronic direct entry data that complies with such file format for electronic transactions as is required to enable those transactions to be processed through BECS APCA means Australian Payment Clearing Association the governing body for most electronic transactions between financial institutions in Australia ATM means an auto
9. Bendigo Bank has handled your complaint you can contact Rural Bank Mail Rural Bank Customer Relations Officer Reply Paid 84135 Rundle Mall SA 5000 Phone 1300 307 941 Email feedback ruralbank com au If you feel your complaint has not been properly handled or resolved you may be able to refer it to the Financial Ombudsman Service Ltd The Ombudsman will generally be able to consider your complaint if itis about a financial service provided by us or an affiliate you are an individual or a small business and the amount you are claiming is less than 500 000 If you are unsure whether the Ombudsman can deal with a complaint you can call the Ombudsman s office on 1300 780 808 or refer to the Operational Guidelines 1 January 2010 available at www fos org au The Ombudsman s office can be contacted via Mail Financial Ombudsman Service Ltd GPO Box 8 Melbourne VIC 3001 Phone 1300 780 808 Facsimile 03 9613 6399 Website www fos org au Email info fos org au 13 1 EFT transactions If your complaint is in relation to an EFT transaction a We will contact you in writing within three business days of receiving your complaint to acknowledge your complaint b If your complaint is not immediately settled to the satisfaction of both you and us we will advise you in writing of the procedures for investigating and handling the complaint c Within 21 days of receiving your complaint we will
10. Bray scheme is an electronic payments scheme through which you or your authorised user can ask us to make payments to billers who inform you that you can make Bray payments to them via the Bray scheme We are a member of the Bray scheme however Bendigo Bank act on our behalf in all matters relating to the Bray scheme This includes facilitating access to the BraY scheme for our customers when they use Internet Banking and Phone Banking services You or your authorised user can only make Bray payments through the Bray scheme from a nominated account if you or your authorised user has access to Internet Banking and or Phone Banking Neither Rural Bank nor Bendigo Bank is acting as your agent or the agent of the biller when arranging and making a Bray payment on your behalf 33 2 How to access Bray Bpay is available for use via both Internet Banking and Phone Banking To access Bray via Internet Banking select Payments from the main menu which runs across the top of the Internet Banking screen and either select a biller you may have previously set up or create a new biller file by selecting Add New Bray from the dropdown box You can practice setting up a new biller and sending payments using the online demonstration on Bendigo Bank s website at www bendigobank com au select Business then follow the agribusiness e banking prompts Alternatively you can access Bray via Phone Banking 3
11. Bulk Payments you must be registered for Internet Banking you must have an active Rural Bank Seasonal Account with a debit facility attached Rural Bank AgriManager Account or Rural Bank Term Loan Customers without one of these accounts will be considered for Bulk Payments in limited circumstances and you must complete a Rural Bank Bulk Payments Application form which includes the Rural Bank Bulk Payments Direct Debit form This form is available on request at your nearest Bendigo Bank branch or contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 The Bulk Payments application form contains provision for dual application which means that you can register two authorised signatories as a security checking mechanism The identity of these persons can be changed by you as and when required If we approve your application we will register you with APCA and obtain a user ID number for you which allows us to exchange direct entry work on your behalf in BECS Please allow a minimum of ten business days after we have received your completed application before you commence using Bulk Payments 35 2 Using Bulk Payments You must be able to create your data files using ABA format If your business uses software which creates data files using ABA format you are not required to obtain additional software Most accounting payroll packages provide for ABA format files to be created If you are unsure as to the c
12. accordance with your instructions Internet Banking service means the service we offer from time to time by which you or your authorised user s can access and transact on your nominated account s by using a personal computer or similar electronic device and accessing Bendigo Bank s website at www bendigobank com au select Business then follow the agribusiness e banking prompts Internet Banking has the same meaning ISP means Internet Service Provider maturity date means the date on which the term of a Rural Bank Farm Management Deposit Account Fixed Rate expires minor means a person whom is less than eighteen years of age a person who has not yet reached the age of maturity nominated account s means any account s nominated by you and agreed to by us for use with Internet Banking and Phone Banking services password means the word or sequence of numbers and or letters nominated by you for identification purposes Pay Anyone conditions means the terms and conditions that apply to the Pay Anyone service as set out in section 34 payment product means each of the following facilities or services offered by us cheques incorporating chequebooks and bank cheques automatic payments direct debits and periodical payments Debit card Internet Banking Phone Banking Bpay Pay Anyone Bulk Payments and staff assisted transfers person
13. account Please note account signatories must be at least twelve years of age If an account has a credit facility attached to it then account signatories must be at least eighteen years of age An authorised signatory is someone you appoint to U access or operate your account however they are not a legal owner i e they are not a joint account holder Please remember you are liable for all transactions initiated by an authorised signatory An authorised signatory is able to use the account in the same way you can e g by giving us maturity instructions making withdrawals transfers and performing other actions that may incur fees and you agree to be bound by such actions It is your responsibility to make an authorised signatory aware of the terms and conditions applicable to the account As the account holder you should remember that you are giving someone authority to act on your account and you are liable for all transactions conducted by authorised signatories including transactions initiated by card cheque Internet Banking and Phone Banking and for any fees or charges arising from an authorised signatory s conduct in relation to your account You authorise us to provide your account personal and financial information to authorised signatories RURAL BANK 15 If you wish to alter your authorised signatories you must notify us in writing by completing and signing the relevant form available from us If you canc
14. advise us either in writing to the address set out in section 1 or by visiting your nearest Bendigo Bank branch If you cancel a periodical payment we must receive your instructions at least one business day prior to the due date of the next payment otherwise that payment may still be made 28 5 Liability automatic payments To the extent permitted by law and subject to any other provisions of these terms and conditions we are not liable for any loss or damage you suffer as a result of using an automatic payment facility or any delay omission or failure in respect to any payment Without limitation this includes if you request us to make a payment to an account held with another financial institution that we are not liable for any loss or damage you suffer as a result of a any delay or failure to make a payment which results from a technical failure in the system we use to make a payment from your account held with us to another financial institution and b any omission delay or failure on the part of the other financial institution in processing that payment If we debit or credit your account under an automatic payment arrangement we are not acting as your agent or the agent of another person We are not liable for any loss or damage to you from us not acting as you require 29 STAFF ASSISTED TRANSFERS There are three staff assisted transfer options The table below lists the account types from which staff assisted
15. any reasonable attempt to protect the security of the records on the one article or on several articles so that they are liable to loss or theft simultaneously we e where we permit you your authorised user or your additional cardholder to select or change a PIN by selecting numbers which represent the person s date of birth or letters which are a recognisable part of their names if immediately before this was done we specifically warned the person not to do so and that you might incur liability by doing so or f by acting with extreme carelessness in failing to protect the security of the PIN and g where an access method includes more than one code and we prove that you your authorised user or your additional cardholder contravened the requirements of section 36 2 ii b c d e or f by voluntarily disclosing or keeping a record of one or more codes but not all the codes in the access method the account holder is liable under section 36 2 ii only if we also prove on the balance of probability that the recording or voluntary disclosure of one or more but not RURALBANK 39 all of the codes that form part of the access method was the dominant contributing cause of the loss h by you or your authorised user or additional cardholder leaving a card in an ATM which incorporates reasonable safety standards that mitigate the risk of a card being left in the ATM iii In the cases referred to in section 36 2 i
16. authorised user has been fraudulently induced to make a Bulk Payment transfer We will attempt to rectify any such matters in relation to your Bulk Payment transfer in the way described in this section Except as set out in this section i e section 35 8 we are not liable for any loss or damage you suffer as a result of using the Bulk Payment service You indemnify us against any loss or damage we may suffer due to any claims suits demands or action of any kind brought against us arising directly or indirectly because you did not observe any of your obligations under the terms and conditions in section 35 or acted negligently or fraudulently in connection with the other terms and conditions If a Bulk Payment transfer that was authorised by you or your authorised user is made to a person or for an amount which is not in accordance with the instructions given to us and your account has been debited for the amount of that transfer after our investigation we will attempt to provide a reimbursement to your account if the number to be credited was not in accordance with your instructions We are not liable for any consequential loss or damage you suffer as a result of using the Bulk Payment service other than any loss or damage which is due to our negligence or breach of any condition or warranty implied by law which cannot be excluded restricted or modified at all or only to a limited extent 35 8 Mistaken Internet Payments
17. customers Refer to section 35 for further details 4 Cash withdrawals are not available 8 Banking Accounts Terms amp Conditions Part A General Information 1 ABOUT US Rural Bank Limited is a wholly owned subsidiary of Bendigo and Adelaide Bank Limited We offer banking services to rural and regional Australia via a number of tailored deposit and lending products Rural Bank products are issued by us Any deposits are deposits with us and any loans are loans made by us Our products are available by contacting us and are also distributed via third parties such as Bendigo Bank its franchisees agents and alliances Bendigo Bank also acts as our agent in providing a number of services for example in relation to cheques Internet Banking and Bulk Payments 2 CONTACTING US 2 1 Contacting Bendigo Bank If you require further information or have questions at any time please visit your nearest Bendigo Bank branch or contact Bendigo Bank Bendigo Bank s contact details are Name Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879 Address The Bendigo Centre Bendigo VIC 3550 Mailing address PO Box 480 Bendigo VIC 3552 Telephone 03 5485 7911 Facsimile 03 5485 7000 Website www bendigobank com au BSB 633 000 Customer 1300 236 344 Contact and 8am 8pm local time Care Monday to Friday 9am 4pm local time Saturday 9am 4pm local time Sunday 1300 361 911 8 30am 7 30pm Victorian time
18. day means for the purpose of processing payment product transactions any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia and for all other products including credit and loan products means a day on which banks in general are open for business in the city of the Bank s address as shown in the letter of offer card means a Debit card issued by us to you or to an additional cardholder that can be used to undertake an EFT transaction Debit card has the same meaning code means information a the content of which is known to you an authorised user or an additional cardholder and is intended to be known only to such person or only to such persons and to us b which we require you the authorised user or the additional cardholder as the case may be to keep secret and c which you the authorised user or the additional cardholder as the case may be must provide in any manner to or through electronic equipment to access an EFT account being an account which we permit you an authorised user or an additional cardholder to initiate a funds transfer from or to using a PIN or access ID through electronic equipment credit facility means a credit or loan facility attached to a Rural Bank Seasonal Account or Rural Bank AgriManager Account by which you are authorised to access available credit up to an authorised limit data files
19. details You agree to pay to us all fees and charges applicable to your account or payment product at any time including any new or varied fees and charges that apply including those which arise as a result of the actions of a person authorised to operate your account refer to section 17 for details Fees and charges incurred will be debited to your account reducing your account balance on or after the day we incur them or on or after the day the service or event to which the fee relates is requested by you or occurs but no later than monthly on the first calendar day of the month Government taxes duties and fees applicable to your account or to transactions on your account will be debited to your account at or immediately before the time the relevant amount is payable by us to the 10 Banking Accounts Terms amp Conditions government Any failure by us to charge a fee shall not constitute a waiver of that fee or of the right to charge that fee We may at our sole discretion waive any or all fees and charges from time to time substitute one fee or charge for an alternative fee or charge or impose a lower fee or charge For example If a direct debit dishonour fee is chargeable to your account due to insufficient funds or your account is overdrawn our branch manager may charge you the lower overdrawn account fee of 27 50 instead of the direct debit dishonour fee of 40 00 8 COMMUNICATING WITH YOU This section deals w
20. eligibility criteria must be met This criterion is available on request Bulk Payments enables you to lodge data files electronically using Internet Banking for the purpose of crediting individual or multiple accounts held by third party recipients for example your employees or creditors with any Australian financial institution participating in BECS Most major financial institutions participate in BECS The Bulk Payments service allows you to credit multiple U accounts and debits your account only once The Bulk Payments service is handy for tasks such as processing payrolls creditor supplier payments and landlord disbursements Bulk Payments enables your funds to be debited from your nominated account and credited to your recipients accounts quickly efficiently and securely You can make any number of payments to your recipients at one time with only one total debit shown against your nominated account We can process direct credit entries such as payroll creditor supplier payments or landlord disbursements after lodgment of your data files using Internet Banking Bulk Payments is available for use with the following Rural Bank accounts Account Bulk Payments Rural Bank Seasonal Account J Rural Bank AgriManager Account y v Available x Not available For fees relating to Bulk Payments refer to the Rural Bank Schedule of Fees and Charges booklet 35 1 Registering for Bulk Payments To be eligible for
21. environment b maintaining animals for the purpose of selling them or their bodily produce including natural increase c manufacturing dairy produce from raw material that you produced RURAL BANK 5 Definitions and Interpretations cont d conducting operations relating directly to taking or catching fish turtles dugong b che de mer crustaceans or aquatic molluscs e conducting operations relating directly to taking or culturing pearls or pearl shell f planting or tending trees in a plantation or forest that are intended to be felled g felling trees in a plantation or forest h transporting trees or parts of trees that you felled in a plantation or forest to the place i where they are first to be milled or processed or ii from which they are to be transported to the place where they are first to be milled or processed regular payment means either a recurring payment or an instalment payment which represents an agreement between a cardholder and a merchant to debit a card at predetermined intervals e g monthly or quarterly or at intervals as agreed by both parties Rural Bank and RB means Rural Bank Limited ABN 74 083 938 416 AFSL 238042 Bendigo and Adelaide Bank Limited may act as an agent on our behalf Bank has the same meaning Rural Bank equipment means electronic equipment controlled provided by or provided on behalf of Rural Bank to facilitate E
22. in your account at any one time If you misplace any of your receipts or vouchers or you need us to provide you with information about any of your transactions such as cheques you have written we can help by conducting a search of our records A fee may apply for this service to cover our costs Refer to the Rural Bank Schedule of Fees and Charges booklet for more information We are not obliged to provide you with copies of merchant or transaction vouchers 26 7 Authorised signatories The terms and conditions in this document apply to any other authorised signatory who uses a payment product in the same way as they apply to you You should ensure that any authorised signatory has read these terms and conditions and complies with them as if they were you 27 CHEQUES This section applies if you request and obtain a bank cheque or if we issue you with a cheque book The table below indicates the account types whereby you can access your account via cheque Rural Bank is not an over the counter cash out bank therefore a payee or bearer of an Rural Bank cheque is not able to cash the cheque at any branch or agency Any cheques need to be deposited in an account held with a financial institution Account Bank Cheque cheque book facility Rural Bank Seasonal Account Jv y Rural Bank AgriManager v J Account v Available x Not available 27 1 Cheque books A cheque book is convenient if you need to write c
23. means electronic direct entry file data complying with the ABA format draw down means the use of a credit facility by or at the request or direction of a borrower including the making of an advance and the issue of an external obligation ePayments Code means the ePayments Code as amended from time to time EFTPOS means Electronic Funds Transfer at the Point of Sale EFT conditions means the terms and conditions that apply to EFT transactions as set out in section 13 1 and section 36 EFT transaction means a transfer of funds initiated by an instruction via electronic equipment using an access ID or PIN to debit or credit an account other than a Bulk Payment transaction An EFT transaction includes without limitation a transaction undertaken using a card and a PIN via EFTPOS or an AIM or a transaction other than a Bulk Payment transaction undertaken using Internet Banking or Phone Banking services electronic equipment includes an electronic terminal computer television and telephone external account staff assisted transfer means an electronic funds transfer to an account held with another financial institution within Australia that is completed by a staff member in accordance with your instructions internal account staff assisted transfer means an electronic funds transfer to another Rural Bank account held by you or someone else that is completed by a staff member in
24. on your own behalf in entering this agreement You declare and undertake to us that the payment of monies by us in accordance with the customer s instructions will not breach any laws in Australia or any other country 13 IF YOU HAVE A COMPLAINT We value your feedback as it provides us with an opportunity to improve our products and services If our products and services do not meet your expectations we want to hear from you We will ensure your concern is responded to as soon as possible You can notify us of a complaint by writing to or phoning the Bendigo Bank Customer Help Centre Mail Bendigo Bank Customer Help Centre PO Box 480 Bendigo VIC 3552 Phone 1300 361 911 Email customerhelpcentre bendigobank com au Please provide Bendigo Bank with all the information available to you in relation to the matter that is subject to your complaint Bendigo Bank will endeavour to resolve your complaint in accordance with our dispute resolution process see below We aim to respond to complaints immediately Upon the receipt of your complaint we will take the following steps Step 1 We will contact you in writing within three business days to acknowledge your complaint Step 2 We will aim to resolve your complaint within 45 business days of the complaint being received Step 3 We will keep you informed of our progress in resolving the complaint Alternatively or if you are not satisfied with the way
25. other transfer options If you do not already have a security token you will be required to obtain a security token before we will approve your request for an increase in your daily limit You can reduce your Pay Anyone daily transaction limit using the Reduce Daily Limits function in Internet Banking Once you have decreased your daily limit it can only be increased again by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 34 3 Using the Pay Anyone service When you or your authorised user tell us to make a Pay Anyone transfer you or your authorised user must provide us with the following information and any other information that we may require at the time the account from which you or your authorised user want us to debit the Pay Anyone transfer the correct account number of the person or business to whom you wish to transfer funds the correct BSB number of the financial institution at which the account to whom you or your authorised user wish to transfer funds is held a payment reference and the amount of the Pay Anyone transfer You acknowledge and accept that we are not obliged to effect a Pay Anyone transfer if you or your authorised user do not give us all of the above information or give us inaccurate information You authorise us to debit the nominated account you or your authorised user specify with the amount of that Pay Anyone transfer Warning Some fin
26. pay us that amount and you authorise us to debit that amount to your account 34 Banking Accounts Terms amp Conditions iv If a BraY payment is made in accordance with a payment v direction that appeared to us to be from you or on your behalf but for which you did not give authority we will credit your account with the amount of that unauthorised payment However you must pay us the amount of that unauthorised payment and you authorise us to debit that amount to your account if we cannot recover that amount within 20 business days of us attempting to do so from the person who received it and the payment was made as a result of a payment direction that did not comply with any requirements we may have for such payment direction If a BPayY payment is induced by the fraud of a person involved in the BraY scheme that person should refund you the amount of the fraud induced payment However if that person does not refund the amount of the fraud induced payment to you you must bear that loss and you authorise us to debit the amount of the payment to your account unless some other person involved in the Bray scheme knew of the fraud or would have detected it with reasonable diligence in which case we will attempt to obtain a refund for you of the fraud induced payment vi If a BraY payment you have made falls within the type described in section 33 9 iv and also sections 33 9 iii and 33 9 v then
27. reasonably believe you induced us to issue the payment product by fraud c you or an authorised signatory breached any of these terms and conditions d we close your account or e in the case of Internet Banking and Phone Banking services the security or quality of the service is threatened If we cancel a payment product we will notify you as soon as possible However we will not notify you if we cancel a direct debit or periodical payment after being advised by the payee that no further payment is required or if your account is closed You may cancel a payment product as set out in sections 27 7 28 2 28 3 30 9 31 10 and 32 7 If your card is cancelled you must immediately return to us all cards issued to you or an additional cardholder cut in half through the magnetic strip for your protection You are liable for any transaction you or any additional cardholder makes until the card is returned to 20 Banking Accounts Terms amp Conditions us and all legitimate outstanding transactions If you use your card after it is cancelled we can tell any merchant that the card has been cancelled If your cheque book facility is cancelled you must immediately return to us all unused cheques We may dishonour any cheque presented after the cancellation of your cheque facility You are liable for any cheques presented after cancellation that have not been dishonoured If your access to Internet Banking and or Phone Banking
28. the merchant may stop providing the goods and or services 28 4 Periodical payments You can arrange a periodical payment at any time by submitting written instructions at your nearest Bendigo Bank branch or by sending the request to the address outlined in Section 1 of this document You must give us the information we require to enable us to make a periodical payment This information includes the details of the account from which the periodical payment will be sent account number and name the details of the account to which the funds will be sent the BSB account number account name financial institution details and a payment reference the amount and frequency and the start date and the end date if known You must check that all information you give to us is correct including but not limited to the BSB and the account number We do not check and are not responsible for checking that any information you give to us is correct including whether the BSB and account numbers correspond to the financial institution and account name which you advise us You are liable for any payment we carry out in accordance with your instructions We will process the payment in accordance with the instructions given by you at the time the periodical payment is established or as subsequently varied 24 Banking Accounts Terms amp Conditions 28 4 1 Cancelling a periodic payment To cancel a periodical payment you must
29. we will apply the principles set out in section 33 9 iv If a Bray payment you have made falls within both the types described in sections 33 9 iii and 33 9 v we will apply the principles set out in section 33 9 v vii You indemnify us against any loss or damage we may suffer due to any claims suits demands or action of any kind brought against us that arises directly or indirectly because you or your authorised user did not observe any of your obligations under these Bray conditions or acted negligently or fraudulently in connection with the terms and conditions applicable to your account or the payment products viii If you tell us that a BpaY payment made from your account is unauthorised you must first give us your written consent addressed to the biller who received that BraY payment consenting to us obtaining from the biller information about your account with that biller or the Bray payment including your customer reference number and such information as we reasonably require to investigate the BraY payment We are not obliged to investigate or rectify any Bray payment if you do not give us this consent If you do not give us that consent the biller may not be permitted under law to disclose to us information we need to investigate or rectify that Bray payment ix We are not liable for any consequential loss or damage you suffer as a result of using the BrayY scheme other than any l
30. which was authorised by the use of your card or account which you wish to dispute Despite notifying the bank of a disputed transaction you remain liable for any cash advance or purchase made by a cardholder or any person authorised by a cardholder 30 5 3 Notification of Disputed Transactions You must immediately notify us and confirm in writing of any disputed transactions We recommend that you promptly read your statement of account 30 5 4 Timeframes Chargeback rights There is a dispute resolution process that is contained in the operating rules of the card scheme This process sets out specific circumstances and timeframes in which a member of the scheme e g a bank can claim a refund in connection with a disputed transaction on a cardholder s behalf This is referred to as a chargeback right The Bank s ability to investigate any disputed transaction on your account and subsequently process a chargeback is restricted by the time limits imposed under the operating rules of the applicable card scheme Time frames for notifying the Bank The ability of the Bank to dispute a transaction on your behalf where a chargeback right exists may be lost if you do not notify the Bank within the required timeframes For this reason it is in your interest to report any disputed transaction to the Bank immediately The Bank will claim a chargeback right where one exists and you have disputed the transaction within the required time
31. you use your card outside Australia you are bound by any exchange control requirements of the Reserve Bank of Australia 30 9 Cancelling a card You may cancel a card by giving us notice in writing to the address set out in section 1 or by visiting your nearest Bendigo Bank branch You must then comply with the requirements set out in section 26 4 regarding cancelled cards 31 INTERNET BANKING AND PHONE BANKING We warrant that we will comply with the requirements of the ePayments Code This section applies if you register for access to Internet Banking and or Phone Banking services The table below lists the account types Internet Banking and Phone Banking services may be used in conjunction with Account Internet Phone Banking Banking Rural Bank Seasonal Account Jv Jv Rural Bank AgriManager Account v y v Available and full access x Not available View only access has limited functionality You will not be able to transfer funds between accounts or use the Bray or Pay Anyone services Note Subject to section 14 please also refer to sections 36 and 37 for additional terms relating to your liability for EFT transactions and to the use and security of your access ID password and PIN RURALBANK 27 31 1 Applying for Internet Banking and Phone Banking You can apply for access to Internet Banking and Phone Banking services separately by phoning 1300 651 839 Approval of an application is at our discretion
32. 3 3 Using the Bray scheme When you or your authorised user tells us to make a Bray payment you or your authorised user must provide us with the following information together with such other information as we may require at the time the account from which the Bray payment is to be debited the Bray biller code of the biller to be paid the amount of the Bray payment the date on which the payment is to be made and the biller customer reference number You acknowledge and accept that we are not obliged to effect a Bray payment if you or your authorised user do not give to us all of the above information or give us inaccurate information Upon receipt of the required information we will debit the account you or your authorised user specify with the amount of that Bray payment We may decide not to make the Bray payment if there are insufficient cleared funds in the specified account at the time you or your authorised user have told us to make that payment 33 4 Payments We may impose restrictions on the accounts from which a Bray payment may be made or impose limits on the amount of Bray payments We will not accept an instruction to stop a BraY payment once you or your authorised user have instructed us to make that Bray payment except for future dated payments which can be cancelled before the payment due date You must notify us immediately if you or your authorised user become awar
33. 36 34 8 Liability for mistaken payments unauthorised transactions and fraud 36 Buik Payments a ne eee E ere ere iereereyeere 36 35 1 Registering for Bulk Payments 37 SO USingiBUlksPaymentsremrenrcrtr rir itornicrt tt tn 37 3 O S geieG CCUON Suapcnectcr teats A ee arte peters Presence ate cen eR estan ae 37 35 4 Bulk Electronic Clearing System BECS 37 35 5 If a transfer amount is incorrect 37 35 6 Suspension of Bulk Payments 55 38 36 37 35 7 Liability for mistaken payments unauthorised transactionsiandifraud metre teeter ere eee 35 8 Mistaken Internet Payment 35 9 IncorrectyAccount nUMmben aa amnrisr eee ernst EFT transactions Liability 20 202055 36 1 Liability for authorised transactions riNigencrateditransactionS sss a astra 36 2 Liability for unauthorised transachonS aenn eer Sea EEEE an Use and security of your Debit card access ID password PIN and security token 00ss005 37 1 Protecting your card access ID password PIN and security token 37 2 Loss theft and unauthorised use of your card access ID password PIN or security token Sys con AN AU IEIE soos oobocoueneeoeoasnsnons 27A lich OMSiSias ccnoxnassonnoouconnencunbonnes RURAL BANK 3 Definitions and Interpretations In the Terms unless the context otherwise requires access ID means the number s
34. 8 5 Liability automatic payments e 24 29 Staff assisted transfers 0c cece eee eee eee 24 29 1 Internal account staff assisted transfer 24 29 2 External account staff assisted transfers 25 29 3 Real time electronic funds transfer 25 29 4 Liability staff assisted transfers 25 BOMMSDILIC ANG reread rete der E 25 30 1 Youn cardi ma a aee a Ea EE E A 25 SO US Iave youn card e aeee e E e E EESE 26 30 3 Restrictions and transaction limits 26 30 4 Other eea e e E aaa E E RT 26 30 5 Your liability Non PIN generated transactions 26 30 0 mC archtranSactionS metres ttle tt tet treatm tect 27 380 7 Additional cards ee eee eo enan aeron 27 30 8 Foreign currency transactions 27 30 9 ee Gancellngiaicard me ae n A errr tree 27 31 Internet Banking and Phone Banking 27 31 1 Applying for Internet Banking and Phone Banking 28 Silt 2a ACCESS DyanchlINSamemeresiiter i ticr i rrem are 28 Contents 32 33 34 35 31 3 Services available using Internet Banking andlor ehone Banking e eee a et aeter rr 28 Sl PASE UIP Membres a A A A A A merce 29 SiS TAhOnisedlUserS ae a E 29 SVO ACCOSS EEA EAE A A e e E N Cras eea ne rcir ne 29 SiP REXtNgNtemnenBanking maa rrr etr etree 29 31 8 Electronic communication and confirmation of transactions oee s aeea eaea SEa ero ois EDE E 29 31 9 Our responsibility for Internet Bankin
35. Bray payment either on a day that is not a business day or after our payment cut off time on a business day another financial institution participating in the BraY scheme does not comply with its obligations under the BraY scheme or a biller fails to comply with its obligations under the Bray scheme Although a delay in processing a Bray payment is not expected to continue for more than one business day you acknowledge and accept that a delay may continue for a longer period If your Bray payment has been made using a credit card there are no chargeback rights available under the card You must contact the Biller about any goods or services you may have agreed to acquire from the Biller and resolve the dispute directly with the Biller Even if you have used a credit card to make a payment you may still have rights under clause 33 5 or clause 33 9 If you hold insufficient cleared funds in your nominated account on processing day we will notify you via email We will attempt again to process your Data Files subject to available cleared funds on the following 3 business days 33 5 If the amount of a payment to a biller is incorrect You must ensure that the information in relation to each Bray payment is correct If you discover that you or your authorised user has instructed us to make a payment to a biller for an incorrect amount if the amount you or your authorised user instructed us to pay is greater than t
36. ERGENCY CONTACT NUMBERS Lost stolen or unauthorised use of cards and PINs Lost stolen or unauthorised use of Internet Banking and Phone Banking passwords 1800 035 383 24 hours a day 7 days a week 1300 651 839 during normal business hours 1800 035 383 after hours RURAL BANK 1 Contents Definitionsiand interpretations me iee e eat e este een eee ere 4 Producticomparisonitable Features a aa 7 Product comparison table Access methods 8 PART A GENERAL INFORMATION 1 2 11 12 13 14 15 AD OUTSUS a e E E E E 9 ContactingiUS TA A A E AE 9 2 1 ContaciMgiBendigolBanmk ana nin irre 9 22 gee Contacting Ural sat Karece neta e tee eee weer 9 2S EMmengency contact numbernSscrr tease teint tetra 9 Your privacy and confidentiality 2 2 05 9 About the terms and conditions 2 0 2005 9 Significant risks of our accountS 00s0eeeeeeuee 9 51 interest rate risks ere ea a A T E T 9 Significant benefits and risks of payment products 9 6 1 Benefits a A A hae cern ert T 9 6 2 RISKS e REE E SAR A ET AA mis AEREA 10 Fees andichargeS ae aea AA AAA A AE 10 Communicating with you 2 0 020eee cece eens 10 Communicating with US 2 0 0eee cece eee eee 10 Changes to terms and conditions and ongoing disclosure 0 0eceeeeeeeneeneeaee 10 Other important terms and conditions 12 Anti money laundering 2 2020eeeeee
37. FN If the account is opened for business use in the name of a business you will need to provide us with the ABN and may also need to provide TFN details id LL 22 CLOSING AN ACCOUNT If your account is not operated in accordance with the account terms and conditions or other operating instructions it may at our discretion be closed as soon as we become aware of the breach We will give you notice as soon as possible after closing the account We may also close the account after giving you notice that is reasonable in all the relevant circumstances In either case we will repay the amount of any credit balance to you including interest to the date of closure after deducting amounts to be debited in accordance with the account terms and conditions For specific information regarding closing a particular account please refer to the section listed in the following table If you have a Refer to section Rural Bank Seasonal Account 22 1 plus your facility terms Rural Bank AgriManager Account 22 1 plus your facility terms 22 1 Closing your savings or transactional account You can close your account subject to section 16 4 by visiting your nearest Bendigo Bank branch or by contacting Customer Contact and Care on 1800 BENDIGO 1300 236 344 Prior to closing an account you must return any unused cheques Debit cards including additional cards ensure all purchases have appeared on your statement and all chequ
38. FT transactions Rural Bank system means an electronic system communications system or software that is controlled provided by or provided on behalf of Rural Bank to facilitate EFT transactions second level authentication means an additional level of authentication that can be used in conjunction with your access ID and PIN There are three commonly used forms of authentication What you know This is commonly your access ID and PIN for Internet Banking first level The second form of authentication is What you have Security tokens have been introduced to secure this area A security token generates a random code after activation Each time you authenticate logon you have to provide a new code from your security token This ensures that What you have provides that extra security A potential third level of authentication is what you are biometrics fingerprints retina scans etc 6 Banking Accounts Terms amp Conditions secure email means a method of communication between you and us whereby an email is sent to or from your Internet Banking session Secure emails can only be sent or received once logged into Internet Banking security token means a device which generates a one time code for use as a second level of authentication in Internet Banking There are two models currently available the Vasco One Touch Security Token and the Vasco Professional Security Token The
39. RURAL BANK ACCOUNTS TERMS AND CONDITIONS Rural Bank Accounts THIS DOCUMENT CONTAINS TERMS AND CONDITIONS FOR THE FOLLOWING RURAL BANK PRODUCTS Rural Bank Seasonal Account and Rural Bank AgriManager Account This document contains terms and conditions for the following payment products Cheques Automatic payments Staff assisted transfers Visa Debit card Internet Banking and Phone Banking including Bray Pay Anyone and Bulk Payments This document also applies if your account terms including your letter of offer and or application form specify that this document applies In this case you should ensure that you read and understand your account terms and this document as a whole THE TERMS AND CONDITIONS FOR THE ABOVE PRODUCTS CONSIST OF THE FOLLOWING BOOKLETS This document and Rural Bank Schedule of Fees and Charges booklet Additional terms and conditions apply if a credit facility is attached to your account Refer to the Important information you should read before proceeding section of this booklet for details AgriManager is a registered trademark of Rural Bank Limited ABN 74 083 938 416 Bray is a registered trademark of Bray Pty Ltd ABN 69 079 137 518 Bank Post is a trademark registered or otherwise of the Australian Postal Corporation ABN 28 864 970 579 Community Bank is a registered trademark of Bendigo an
40. These terms and conditions are available upon request and upon application for a credit facility Approval of credit facility applications is subject to our lending criteria The terms and conditions in this document apply whenever you have positive deposit funds in your account Some terms and conditions in particular those in Part C Accessing Your Accounts and the Rural Bank Schedule of Fees and Charges booklet may also apply if you have made use of an credit facility If you draw down on a credit facility the terms and conditions of the credit facility also apply If you then repay the credit facility and have positive funds in your account the terms and conditions in this document apply no matter how often this occurs 5 SIGNIFICANT RISKS OF OUR ACCOUNTS A number of risks apply to our accounts It is important that you consider these risks before making a decision to acquire an account 5 1 Interest rate risks An interest rate risk applies generally across all of our accounts It is important that you consider this risk before making a decision to apply for any of these accounts as it may affect your decision 5 1 1 Variable interest rates Variable interest rates apply to a number of our accounts refer to the Product Comparison table Features for specific accounts We can vary these interest rates at any time This means that the rate of interest paid on an account may fall or increase We base our decision
41. advise you in writing of either the outcome of our investigation or the need for more time to complete our investigation RURAL BANK 13 d If we are unable to resolve the complaint within 45 days of receiving your complaint we will notify you of this fact inform you of the reasons for the delay provide you with monthly updates on the progress of your complaint and specify a date by which a decision can reasonably be expected unless we are waiting for a response from you and we have told you that we require that response e If your complaint involves the use of a Visa Debit card and we decide to exercise any rights we may have under the rules of the Visa card scheme i the time limits under the rules of the scheme will apply instead of the time limits referred to in section 13 1 c above ii the reference to 45 days in section 13 1 d above is replaced by 60 days and we will provide you with updates every two months instead of each month We will advise you in writing of the above time limits and when you can reasonably expect a decision Your obligation to pay any amount that is the subject of a complaint and any credit or other charges related to that amount will be suspended until the complaint is resolved f When we have completed our investigation of your complaint we will promptly advise you of the outcome of that investigation the reasons for that outcome and except where the complaint
42. aims Scheme protects depositors through the provision of a guarantee on deposits up to a cap held in authorised deposit taking institutions ADI s in Australia and allows quick access to their deposits if an ADI becomes insolvent As such please note the following information you may be entitled to a payment under the Financial Claims Scheme in the event of us becoming insolvent accessibility to the Financial Claims Scheme is subject to eligibility criteria and information about the Financial Claims Scheme can be found at the APRA website at http www apra gov au and the APRA hotline on 1300 55 88 49 16 OPENING AN ACCOUNT 16 1 Account applications To open an account you are required to complete an application form indicating the required account You should not complete the form until you have had the opportunity to read and understand the Terms You must be an Australian citizen New Zealand citizen residing in Australia or a permanent resident to open an account with us Please note account signatories must be at least twelve years of age If we accept your application an account will be opened in accordance with your instructions as appearing on the application form We will issue you a new account acceptance letter following the first transaction on your account We are not obligated to accept your account application and may refuse your account application at our discretion 16 2 Identification Federal G
43. al account means an account that is opened predominantly for personal use and is not opened for business purposes personal customer means an individual who opens an account predominantly for private or personal purposes and not for business purposes Phone Banking service means the service we offer from time to time by which you or your authorised user s can access and transact on your nominated account s by phoning 1300 651 839 Phone Banking has the same meaning PIN means a Personal Identification Number that is issued by us or selected by you an authorised user or an additional cardholder to use in conjunction with a card or to access Internet Banking or Phone Banking or to use in conjunction with a security token to use Pay Anyone or Bulk Payments primary producer means a an individual who carries on a primary production business in Australia other than as a trustee of a trust estate b a partner not being a company in a partnership that carries on a primary production business in Australia or c a beneficiary not being a company who is presently entitled to a share of income of a trust estate where the trustee carries on a primary production business in Australia primary production business means where you carry on a business of a cultivating or propagating plants fungi or their products or parties including seeds spores bulbs and similar things in any physical
44. an annual dormant account fee in order to meet the costs of maintaining account records Refer to the Rural Bank Schedule of Fees and Charges booklet that forms part of the Terms for details about the fee If there is not enough money in your account to cover the fee your account will be automatically closed We will send you a letter prior to the deduction of any dormant account fee advising you that your account is dormant and that you have the following options you can make a transaction to re activate the account you can close the account or you can close the account and open another account that is more suitable to your needs 26 4 Our right to cancel a payment product Payment products Payment products include the following facilities or services offered by us Cheques Visa Debit Bpay incorporating card Pay Anyone cheque books and a Internet 2 Bulk Payments and bank cheques Banking Osta sce Automatic Phone transfers payments Banking direct debits and periodical payments We may at our absolute discretion cancel a payment product at any time without providing notice to you Without limiting the circumstances in which we may cancel a payment product we may cancel a payment product if a we believe your card cheque book PIN access ID security token or any other access method are being used or will be used in a way that will cause loss to you or us b we
45. ancial institutions do not cross check the account number with the account name which may lead to your payment being placed into the wrong account if you enter an incorrect account number You must ensure that the account number is correct We will not be liable for any loss as a result of you entering the wrong account number 34 4 Payments We may impose restrictions on the accounts from which a Pay Anyone transfer may be made or impose limits on the amount of Pay Anyone transfers We may decide not to make any payment if there are insufficient funds available for withdrawal on the due payment date in the nominated account to be debited A delay may occur in the processing of a Pay Anyone transfer where there is a public or bank holiday on the day you or your authorised user instruct us to make a Pay Anyone transfer or you or your authorised user instruct us to make a Pay Anyone transfer on a day which is not a business day or after our payment cut off time on a business day for payment cut off times refer to section 34 7 If you hold insufficient cleared funds in your nominated account on processing say we will notify you via email We will attempt again to process your Data Files subject to available cleared funds on the following 3 business days 34 5 If a transfer amount is incorrect You must ensure that the information you or your authorised user gives us in relation to each Pay Anyone transfer is correct If y
46. and will have been provided to you However the terms and conditions in this e any of the payment products covered is document in relation to those facilities Please ensure you have a copy of each of these documents If you do not have each of these documents or you require additional copies or a current version please visit your nearest Bendigo Bank branch contact a Customer Service Consultant on 1300 BENDIGO 1300 236 344 or access Bendigo Bank s website at www bendigobank com au select Business then follow the agribusiness prompts IMPORTANT NOTE FOR RURAL BANK SEASONAL ACCOUNT AND RURAL BANK AGRIMANAGER ACCOUNT CUSTOMERS The Rural Bank Seasonal Account and Rural Bank AgriManager Account detailed in the Terms are transaction accounts for business purposes You may apply to have a credit facility attached to these accounts If we agree to your application additional terms and conditions specific to that credit facility will apply and are binding on you These are generally contained in a Letter of Offer and associated Facility Terms however to the extent that is relevant the terms and conditions in the Terms also apply to the credit facility Without limitation this includes the terms and conditions in the Rural Bank Schedule of Fees and Charges booklet Consequently you should read the Terms and the additional credit facility terms and conditions all of which contain important information about your rights and ob
47. apabilities of your software contact your software vendor directly If your software package is unable to create data files using ABA format software can be supplied please note a fee applies please phone 03 8414 7727 for details Your data files are lodged electronically via Internet Banking You can not recall your data files after lodgment via Internet Banking If your data files are lodged with us by cut off time they will be processed that day unless you nominate a later date The cut off time is 5 30pm Victorian time on any business day If your data files are either lodged on a day that is not a business day or after cut off time they will be processed on the following business day unless you nominate a later date On the processing day the amounts in your data files will be debited from your nominated account in a one withdrawal transaction i e only one total debit will be displayed and credited to your recipients accounts Those funds will then be available for withdrawal from your recipients accounts Generally amounts will be credited to recipients accounts overnight however this is subject to individual arrangements between us and the recipients financial institution If you hold insufficient cleared funds in your nominated account on a processing day we will notify you via email We will attempt again to process your data files subject to available cleared funds on the following three calendar da
48. ard is returned to us and all legitimate outstanding transactions You must notify us promptly of any change to your name or address We will not be responsible for any errors or losses associated with account changes where we have not received prior notice You can provide a written notice by sending us a letter facsimile refer section 1 for our contact details a secure email from Internet Banking or by providing written instructions at your local branch Note Any written instructions must be signed according to the signing authority of the account For example if the signing authority of an account is two to sign two authorised signatories must sign the written notice id LL 20 TAXATION IMPLICATIONS AND PROVIDING A TAX FILE NUMBER The taxation implications of investing in an account depend on your individual circumstances Income interest that you receive will be assessable income for income tax purposes unless an exemption applies to you You should consult your taxation advisor for further information 21 PROVIDING US WITH A TAX FILE NUMBER TFN OR AUSTRALIAN BUSINESS NUMBER ABN When opening an account you have the option of providing us your TFN or ABN You are not obliged to provide us with this information 16 Banking Accounts Terms amp Conditions however unless an exemption applies if you do not quote a TFN or ABN we must deduct withholding tax from the interest paid to you calculated a
49. arding specific accounts and other conditions that may apply RURALBANK 7 Product Comparison Tables Access Methods The information in this table is for summary purposes You should refer to the complete document for more detail regarding specific accounts and other conditions that may apply Rural Bank Seasonal Account Rural Bank AgriManager Account Debit card Debit card Bank Post 2 ATM EFTPOS Cheques Cheque book Bank Cheque Electronic access SS ESS ia Ss SIS SISI SIS SIS Internet Banking View only Phone Banking View only Internet Banking Full access Phone Banking Full access Electronic Funds Transfer EFT Direct Debits Direct Credits Bpay Pay Anyone Periodical Payments Bulk Payments SISIE IESIESA SINISI S SS SSE TSS ISNT ESS IT SS SST SSNS TASS SS Over the counter Staff assisted transfers S S Cash deposits S S Cheque deposits Deposit book Deposit book v Available x Not available Notes 1 There is a 1 000 cash limit per day per card for cash withdrawals made using a Visa vDebit card and PIN 2 Bank Post is available at Australia Post s discretion and may not be available for high volume batches of transactions or for business purposes y g 8 Bulk Payments is an online payment service available to selected eligible
50. cheque cancellation If you would like to stop a cheque it is important you advise us as soon as possible To arrange for a cheque to be stopped visit your nearest Bendigo Bank branch or contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 or lodge a request via Internet Banking To lodge a request to cancel a cheque via Internet U Banking select the Customer Services menu and select the Request to cancel a cheque option A fee may apply to each cheque stop you request Refer to the Rural Bank Schedule of Fees and Charges booklet for more information 22 Banking Accounts Terms amp Conditions 27 7 Cancelling your cheque book facility You may cancel your cheque book facility by returning any unused cheques and providing a request in writing to the address set out in section 1 or by visiting your local branch You must then comply with the requirements set out in section 26 4 regarding cancelled cheque facilities 27 8 Bank cheques Bank cheques are drawn on a bank instead of you writing a cheque on your account To arrange a bank cheque your request must be made in writing You can submit a request at your nearest Bendigo Bank branch or by sending the request to the address outlined in section 1 of this document If we agree to your request we will post the bank cheque to you If you hold a Bendigo Bank transaction account we will EFT the amount of the bank cheque from your Rural Bank account to your B
51. d Adelaide Bank Limited ABN 11 068 049 178 IMPORTANT INFORMATION YOU SHOULD READ BEFORE PROCEEDING The Rural Bank Accounts Terms and Conditions Terms contains important information you should consider before making a decision to acquire or continue to hold an Rural Bank account or payment product Please read it carefully We recommend that you compare products available in the marketplace and select a product that best suits your individual needs You should keep these Terms in a safe place as it may be a useful reference guide in the future Please contact us if you require further information or if you have any questions THE RURAL BANK ACCOUNTS TERMS AND CONDITIONS CONSIST OF THE FOLLOWING DOCUMENTS 1 This document Part A Contains information that is applicable to General information all of our accounts and payment products Part B Contains specific information regarding Your account each of the Rural Bank accounts Part C Contains information about payment Accessing your products used to access Rural accounts Bank accounts 2 Schedule of Fees and Charges Booklet Contains important information about fees and charges that are applicable to all of our accounts and payment products For other facilities where the terms of those facilities or if your application for those facilities specify that this document applies separate terms and conditions for those facilities also apply
52. dated for some time in the future stale has no payee stated or has been materially altered and you have not authorised the alteration c you have instructed us to stop payment on the cheque or d we have received notice of your mental incapacity bankruptcy or death If your account is closed or your cheque book facility is cancelled we may dishonour any cheque presented after closure or cancellation unless you make other arrangements with us Our right to take action to recover money you owe us is not prejudiced by any decision we make to meet payment on any cheque A fee may apply to each cheque dishonour Refer to the Rural Bank Schedule of Fees and Charges booklet for more information 27 9 2 Bank cheque dishonours Although most people regard bank cheques as cleared funds they are not equivalent to cash A bank may dishonour a bank cheque if a the signature of an officer of a bank is forged or placed on a bank cheque without the bank s authority b the bank cheque has been fraudulently or materially altered c a fraud or other crime has been committed d the bank is told the bank cheque is lost or stolen e there is a court order restraining the bank from paying a bank cheque or f the bank has not received payment or value for the issue of the bank cheque If a bank cheque is lost destroyed or stolen we may provide a replacement bank cheque A fee may apply to each replacement bank cheque Refer to t
53. ded security settings 31 5 Authorised users You may authorise a third party to use Internet Banking and or Phone Banking to access view balances and transactions and or transact on a nominated account s This third party must be a signatory on the account and or registered as an authorised user You are liable for any failure on the part of the authorised user to observe these terms and conditions You may cancel the authority of an authorised user to access or operate a nominated account through Internet Banking and Phone Banking at any time via a written request If you give us notice to cancel your access or your authorised user s access you remain bound by these terms and conditions and any instructions that have already been given for transactions made via Internet Banking or Phone Banking notwithstanding that your access or your authorised user s access has been cancelled You may request in writing a maximum daily withdrawal limit to apply to your authorised user s You can also specify no Pay Anyone limit or view only access 31 6 Access Access to Internet Banking should only be via Bendigo Bank s website at www bendigobank com au select Business then follow the agribusiness e banking prompts Accessing Internet Banking from another source may cause you a loss To use Internet Banking or Phone Banking services a you and any authorised user must be registered to do so and must be an Australian ci
54. e Terms but does not include any credit facility that we may agree to provide in conjunction with a Rural Bank Seasonal Account Seasonal has the same meaning Bpay conditions means the terms and conditions that apply to the Bray scheme as set out in section 33 of this document Bpay payments means payments that you or your authorised user s have instructed us to pay to billers who can accept payments made to them through that scheme Bpay scheme means the electronic payments scheme operated by BraY Pty Ltd through which you instruct us to make payments to billers who can accept payments made to them through this scheme branch includes any branch of Bendigo and Adelaide Bank Limited branches who act as agents of Rural Bank BSB means Bank State Branch identifier It is used to identify an individual financial institutions for the purpose of direct credits direct debits and cheque clearing Bulk Payment transaction means a transaction made using the Bulk Payments service refer to section 35 for details business account means an account designed primarily for use by a business and established primarily for business purposes and includes without limitation Rural Bank Seasonal Accounts and Rural Bank AgriManager Accounts business customer means an individual or business who opens an account predominantly for business purposes and not for personal use business
55. e a clear statement on our Agribusiness homepage that such a notice exists with a link to the full notice Information in the Terms that is not materially adverse may have changed In addition and subject to our obligation to notify you of certain matters set out above information contained in the Terms that is not materially adverse may change in the future We may update such information by publication on our website Bendigo Bank will also place a notice on their website www bendigobank com au select Business then follow the agribusiness prompts You can obtain current information by visiting your nearest Bendigo Bank branch contacting a Customer Service Consultant on 1300 236 344 or access the Bendigo Bank s website www bendigobank com au select business then follow the agribusiness prompts A paper copy of any updated information will be provided free of charge upon request 11 OTHER IMPORTANT TERMS AND CONDITIONS You authorise us to debit to your account or withdraw or transfer from your account all amounts that you or any authorised signatory refer to section 17 for details instruct or request us to debit withdraw or transfer Without limiting the generality of this authority you agree that it extends to any separate or independent authorisation that you may give for example if you have instructed us or have agreed that some or all of the funds in the account may be applied by us by way of set off against or payment
56. e event that we mail a reissued card directly You must sign your card as soon as you receive it and ensure that any additional cardholder also immediately signs his or her card A card may not be accepted unless it has been signed A card is only valid for the period shown on it You must choose a password for your card We may ask you for this password at any time as further proof of your identity A cardholder may be required to produce suitable identification when using a card 30 2 Using your card 30 2 1 Within Australia A card can be used at any ATM to make withdrawals from your account subject to you having available funds in your account and obtain account balances for your account Other financial institutions can determine from time to time what transactions can be carried out on their ATMs A card can be used at a Bank Post terminal to make withdrawals from your account subject to you having available funds in your account obtain account balances for your account and make deposits to your account A card can be used at any EFTPOS terminal in Australia to purchase goods and services Cash may also be withdrawn from your account providing the merchant operating the EFTPOS terminal has a policy that allows for cash withdrawals and subject to you having available funds in your account 30 2 2 Outside Australia You can use your Rural Bank Debit card with a Visa symbol to withdraw from you
57. e is an example of how tiered interest rates may apply to an account To work out which interest rate applies first determine the balance of your account and look up the corresponding interest rate Example tiered interest rates Per day Balance of your account x applicable interest Balance tier Sample interest rates rate days in a year Interest earned 0 499 0 00 p a Per month Balance of your account x applicable interest 500 4 999 1 00 p a rate days in a year x days in the month 5 000 19 999 2 50 p a interesi eeunet 20 000 and above 5 00 p a Per annum Balance of your account x applicable interest rate Interest earned Below are some examples of how to use the above formulae Calculating interest earned PER DAY if your balance is 15 000 and therefore you will earn 3 50 p a Interest earned Balance of x applicable days in a your account interest rate year 15 000 x 3 50 p a 365 days 1 44 Calculating interest earned PER MONTH if your balance is 15 000 and therefore you will earn 3 50 p a Interest earned Balance of x applicable daysin x days your account interest rate a year in the month 15 000 x3 50 365 x 30 p a days days 43 14 Note Assuming your account maintains the same balance for the entire month Calculating interest earned PER ANNUM if your balance is 15 000 and therefore you will earn 3 50 p a Interest earned Balance of y
58. e of the misuse loss or theft of a card that forms part of the access method or that the security of all the codes that form part of the access method has been breached you are liable for the actual losses that occur between when you your authorised user or your additional cardholder became aware or should reasonably have become aware in the case of a lost or stolen card and when we were actually notified but you are not liable for any of the following amounts that portion of the losses incurred on any one day that exceed any applicable daily withdrawal limits that portion of the losses incurred in a period that exceeds any other periodic withdrawal limits applicable to that period that portion of the total losses incurred on any account that exceeds the balance of that account or all losses incurred on any accounts that you and we had not agreed could be accessed using the access method v Where we cannot prove you were liable under sections 36 2 ii or iv and a PIN or access ID was required to perform the unauthorised transaction you are liable for the least of a 150 or b the balance of those accounts including any prearranged credit which you and we have agreed may be accessed using the access method or 40 Banking Accounts Terms amp Conditions c the actual loss at the time we were notified where relevant that the card has been misused lost or stolen or that the security of the codes that
59. e processed via BECS and are subject to the regulations set by APCA In order to use Rural Bank Bulk Payments you must comply with these regulations As your sponsor we are responsible for ensuring you meet all requirements and regulations set by APCA We will advise you of any material changes that affect you You must comply with any instruction issued by us on behalf of APCA You must hold sufficient cleared funds in your nominated account to cover the transactions contained within your data files We may decide not to make any payment if there are insufficient funds available for withdrawal in your nominated account to be debited on the processing date You are responsible for the controls for data integrity duplication instruction extraction file transmission and delivery of data files You must ensure that all data files comply with the data specifications which we may notify to you in writing You warrant as to the authenticity and accuracy of all materials and information in your data files It is your responsibility to ensure that all information contained in your data files is correct We are not required at any time to verify or check or be held liable as a result the amount of the actual transactions in your data files You must be able to reconstruct your data files which may become corrupted Where data files are corrupted we may request you to supply a duplicate of the data files and to deliver a reconstruction of
60. e that you or your authorised user may have made a mistake when instructing us to make a Bray payment except in relation to the BraY payment amount refer to section 33 5 for details did not authorise a BraY payment from your account believes the Bray payment was not processed in accordance with your or your authorised user s instructions including delays or think you or your authorised user has been fraudulently induced to make a Bray payment Billers who participate in the BPay scheme have agreed that a Bray payment you or your authorised user make will be treated as received by the biller to whom it is directed on the date that you or your authorised user make that Bray payment if you or your authorised user tell us to make the Bray payment before our payment cut off time on a business day for details about cut off times refer to section 33 8 on the next business day if you or your authorised user instructs us to make a BraY payment after our payment cut off time ona business day or on a non business day or for payment that is made on a future date on the day or next business day you or your authorised user have nominated for a scheduled payment to take place A delay may occur in the processing of a Bray payment where there is a public or bank holiday on the day you or your authorised user tell us to make a Bray payment you or your authorised user tells us to make a
61. ecurity token to authorise a Bray payment if they are able to login to your Internet Banking session from adding any new billers to your approved biller list Bray every payment and every new payee An authentication key from your security token will be required to authorise every Bpay payment you send and every new biller added or amended If they are able to login to your Internet Banking session from making any BrayY payments from your account or from adding any billers to your approved payee list RURAL BANK 31 32 2 Activating a security token When you are issued with a security token unless otherwise advised it will be linked for use against your access ID If you use the Pay Anyone or Bulk Payment services your security token will come pre activated and you will need to use the security token each time you add a new Pay Anyone payee or process a Bulk Payment transaction If you do not use Pay Anyone or Bulk Payment services or want to use your security token to add extra security options you will need to activate the selected options in Internet Banking as follows Step 1 Login to Internet Banking using your access ID and PIN You do not need to enter an authentication key until you have activated the security token Step 2 Once you have logged into Internet Banking go to the Security Options menu You can access this menu via the Customer Ser
62. eeeeeee 13 If you have a complaint 2 000 0eeeee E 13 Sie ERItransactlons acme eetaer aciiretacim at rtesta 13 13 2 Further information about resolving complaints 14 Variations to terms and conditions p siness accounts aeaee e a E aa 14 Financial Claims Scheme uasssssnunnsnnsnnun 14 PART B YOUR ACCOUNT 16 17 18 19 20 21 22 23 2 OpeninglaniaGcoOunb yy errarverrate rye eieyetenetaenel E A 14 UGE ANeroo wun lap MCENIONIS nooasccooonngnasseogoancoanae 14 G2 wildentiticationessers ere eee eae rane ice rere 14 16 3 Opening anac ounta aA sere tesee tein rer 15 6 4 ONntacCoUntS nan aeaea e E E Ea A ilo 16 5 Accounts in the name of a Trust a eee I6 Authorising someone to act on your account 15 Providing account information to a third party 16 Changing details on your account 0s000e0eees 16 Taxation implications and providing a Tax File Number 2 0 0200eeeee0s 16 Providing us with a Tax File Number TFN or Australian Business Number ABN 222055 16 Closingian accounts ooconunosecgnopooodundsongooos 16 22 1 Closing your savings or transactional account le Interest rates that may apply 2 22 200005 17 23 1 An example of how interest may be Calculatedrontanaccounter mn errr rae etait 17 239 2 Mierednterest rates e ere ener err ciercnt 18 Banking Accounts Terms amp Conditions 24 Account statements 2cce cece eee es 19 25 Ove
63. el a cardholder s authorisation note that any Visa Debit card issued may still be used and you remain liable for any such use and all legitimate outstanding transactions 18 Providing account information to a third party If you regularly need to provide account information to a third party such as your accountant or secretary then you may benefit from authorising us to provide them with a duplicate account statement or view only access to your account s on Internet Banking Please note that such access will not enable the third party to transact or authorise transactions on your account s id LL You may authorise for a third party to view your account information but not transact on your account s You may authorise us to provide a third party with copies of your statement or with view only access to your accounts via Internet Banking For further information on providing information to a third party please visit your nearest Bendigo Bank branch or contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 19 Changing details on your account If you choose to revoke the authority of an account signatory or appoint a new signatory or change your information supplied in your account application form e g change your address details such a change will only be acted upon by us upon receipt of written notice of that change As noted in section 17 you remain liable for Debit card transactions until the c
64. emands or action of any kind brought against us arising directly or indirectly because you did not observe any of your obligations under the terms and conditions in section 34 or acted negligently or fraudulently in connection with the terms and conditions applicable to your account or the payment products If a Pay Anyone transfer that was authorised by you or your authorised user is made to a person or for an amount which is not in accordance with the instructions given to us and your account has been debited for the amount of that transfer we will immediately credit that amount to your account If you or your authorised user authorises a Pay Anyone transfer and you or your authorised user later discover you or your authorised user made a mistake in the instruction and we cannot recover the Pay Anyone transfer from the person or business who received it within 20 business days of us attempting to do so you must pay us that amount and you authorise us to debit that amount to your account We are not liable for any consequential loss or damage you suffer as a result of using the Pay Anyone service other than any loss or damage which is due to our negligence or breach of any condition or warranty implied by law which can not be excluded restricted or modified at all or only to a limited extent 35 BULK PAYMENTS This section applies if you have registered for the Bulk Payments service Note To apply for this service certain
65. emedy does not prevent us from exercising it in the future Our powers rights or remedies cannot be waived unless we have agreed in writing to waive those powers rights or remedies Our rights and remedies as set out in the Terms are in addition to those that we otherwise have at law Our rights and remedies may be exercised by us or by persons we authorise We are not liable for any loss you or anyone else incurs as a result of the actual or contemplated exercise or failure to exercise a right or remedy we have We may assign our rights in relation to your account and account terms and conditions as set out in the Terms This means that we can transfer them to another entity To assist us to do this you agree that we may disclose any information we require to any entity You may not assign your rights unless we have agreed to the assignment in writing The terms and conditions in this document are governed by the law of South Australia You and we submit to the non exclusive jurisdiction of the Courts of South Australia If any law would make any terms or conditions applicable to your account void voidable illegal invalid or unenforceable or if any term or condition imposes an obligation or requirement prohibited by law then such term or condition shall be read as if it is varied to the extent necessary to comply with that law or if necessary is omitted Where allowed by law and subject to the previous sentence the terms and condit
66. endigo Bank transaction account Upon clearance of funds approximately 24 hours a Bendigo Bank bank cheque can be withdrawn from your transaction account If you hold more than one Bendigo Bank transaction account you will need to nominate the Bendigo Bank transaction account you want to use for this purpose Should you not hold a Bendigo Bank transaction account a Bank Cheque Request form is to be completed and forwarded to Rural Bank Head Office Adelaide for processing and issuance of a bank cheque Please note a Commonwealth Bank of Australia bank cheque will be issued To obtain a copy of this form please visit your nearest Bendigo Bank branch or contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 Requests for bank cheques must be received by 2pm CST ona business day in order for the bank cheque to be in the post that same day Any requests made after 2pm CST will be posted on the next business day Fees may apply to each bank cheque you request and for other events relating to bank cheques Refer to the Rural Bank Schedule of Fees and Charges booklet for more information 27 9 Cheque dishonours 27 9 1 Cheque dishonours We may at our discretion dishonour a cheque if a you have insufficient available funds in your relevant account to cover the cheque b the cheque has not been completed correctly or is incomplete including but not limited to a cheque that is unsigned undated post dated i e
67. erest rate days in a year x days in the month Interest earned Per annum Balance of your account x applicable tiered interest rate Interest earned Below are some examples of how to use the above formulae Calculating interest earned PER DAY if your balance is 15 000 and therefore you will earn 2 50 p a Interest Balance of x applicable days in a year earned your account tiered interest rate 15 000 x2 50 p a 365 days 1 03 Calculating interest earned PER DAY if your balance is 20 000 and therefore you will earn 5 00 p a Interest Balance of x applicable days in a yea earned your account tiered interest rate 20 000 x 5 00 p a 365 days 2 74 Calculating interest earned PER MONTH if your balance is 15 000 for 15 days earning 2 50 p a and 20 000 for 15 days earning 5 00 p a Interest earned Balance x applicable days X days of your tiered in a year inthe account interest rate month Interest earned on 15 000 for 15 days plus the interest earned on 20 000 for 15 days Initial balance of 15 000 x 2 50 p a 365 X5 1 5 000 invested days days for 15 days A 15 41 AND after 20 000 x 5 00 p a 365 AS depositing an days days additional 5 000 for a further 15 41 10 days B TOTAL 15 41 41 10 A B 56 51 To find out the current interest rate on your account please visit your nearest Bendigo Bank branch contact Cus
68. es have been presented We may refuse to accept any outstanding cheques drawn on the account that have not been presented or cancelled and any outstanding debits We reserve the right to collect any outstanding fees or fees associated with the closure of your account You can not close your account if it is overdrawn or if there are any fees or interest owing on the account unless we decide at our absolute discretion to write off any monies owing Ensure all direct debits and credits and periodical U payment authorities have been transferred to another account before closing your account 23 INTEREST RATES THAT MAY APPLY The rate of interest that applies to an account will differ depending on the account you select and for some accounts depending on the deposit balance of the account tiered interest Some interest rates are variable and may change from time to time The rate of interest that applies to your initial deposit will be confirmed to you once your deposit is accepted and the account is opened Your account statement will also display any applicable interest rate s on your deposit and the effective date s if the rate has changed since your previous statement The type of interest rate applicable to your account can U be found in the Product comparison table Features Tiered interest rates generally enable you to receive a higher rate of interest as your funds grow from one tier to the next
69. even if it results in your account being overdrawn If we exercise our discretion to allow an overdrawing the following terms apply the amount of the overdrawing is an amount owed by you to us and must be repaid immediately and notwithstanding the above we may charge interest on the amount overdrawn calculated daily until that amount is repaid Interest is charged at our debit interest rate for details please visit your nearest Bendigo Bank branch contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 or access Bendigo Bank s website www bendigobank com au select Business then follow the agribusiness prompts You authorise us to debit any such amounts 25 1 Applying for an credit facility If you require a credit facility to enable you to overdraw your account you should apply to us for a credit facility Applications for credit facilities are granted at our discretion All applications are subject to our normal lending criteria You may attach a credit facility to a Rural Bank Seasonal Account Rural Bank AgriManager Account or any other type of credit facility as we agree to provide Additional terms and conditions apply to credit facilities 26 ACCESSING AND OPERATING AN ACCOUNT 26 1 Over the counter services Over the counter services including deposits to your account account opening and account information are provided to you on our behalf by Bendigo and Adelaide Bank its franchisees agencies and a
70. form part of the access method has been breached excluding that portion of the losses incurred on any one day which exceed any applicable daily withdrawal or other periodical withdrawal limits vi You authorise us to debit any amount for which you are liable under section 36 2 to your account 37 USE AND SECURITY OF YOUR DEBIT CARD ACCESS ID PASSWORD PIN AND SECURITY TOKEN 37 1 Protecting your card access ID password PIN and security token The security of your card access ID password PIN and security token is very important You may be liable for unauthorised transactions to which you contribute by not keeping your card password PIN and security token secure For EFT transactions subject to section 14 section 36 governs your liability You must ensure that you keep your card password PIN and security token secure and protected do not tell anyone your PIN or password do not record your PIN anywhere in electronic or written form do not select a PIN that is easily identified with you e g your date of birth your name part of your name or your phone number do not select a PIN that is a common or easily guessed combination e g repeated or consecutive numbers such as 5555 or 1234 do not provide your PIN security token password or card to any person including a family member or a friend and do not allow any unauthorised person to observe or hear your PIN or password You must a
71. frame We will claim the chargeback for the appropriate reason Where it can be shown that you have unreasonably delayed notifying the Bank you may be liable for the loss on any disputed transaction Timeframes for the Bank to process a chargeback right the Bank will only process a chargeback for you where a chargeback right exists when you have notified the Bank of the disputed transaction within the required time frame of 30 days after the date of the statement on which the transaction is recorded The timeframes for the Bank to process a chargeback where a chargeback right exists vary between 45 days and 120 days depending on the type of disputed transaction The Bank will not accept a refusal of a chargeback by a merchant s financial institution unless it is consistent with the relevant credit card scheme rules 30 6 Card transactions You or your additional cardholder must check that the correct amount is entered in a terminal or written in the total box on a voucher or appears on any other record of a transaction before you or your additional cardholder authorises the transaction or signs the voucher Some transactions require authorisation from us We can refuse to authorise a proposed transaction if a the transaction exceeds the cleared funds available in your account b your card has been reported lost or stolen or c we have any other good reason to do so You authorise us to give information to other perso
72. g andiPhoneiBankingie e e a renter tanker 30 31 10 Cancelling your Internet Banking and RhoneiBankinglaccesSisei cia elise tater el 30 SCreliiivite Cieaauscosenonboecdsousbnoopbocdouon 30 32 1 Security token activation options 30 32 2 ACtVatingrarSeCunity tOko me e torte tenateren 32 32 3 STC WOEIN UBEIC a a 32 32 4 Security token battery life ma aa 32 SS SecuntyitokeniretundS a naa e 32 32 6 Reassigning a security token 555 32 32 7 Cancelling a security tokeni e 32 EPEWOpoconbe bosopecogandanesnouudooonuneDono 32 Sail AbOUt the BPAY SCheMe mea e 32 CEL IMO Wo OCS IBIWO sn ennesadossssnasnenovanes 32 33 3 MUsSingtheiBPAYRIScheme maane racer ten 33 3341 Payments eneee r ane I eaS E scree 33 33 5 Ifthe amount of a payment to alDillornsincoroc to r e a 33 33 6 When a biller cannot process a payment 33 32M ESUSpensionionB PAY EA 34 33 8 Gut Off times E e a e E E E E E 34 33 9 Liability for mistaken payments unauthorised transactionsiandiraudt a e n ee ee te etre tet irene 34 Pav Anyone e AAA A E A AA E 35 34 1 Registering and deregistering for the Pay Anyone service ma m 35 3 4t MehanSactiomplinnitSm werree rece ete eect ee red green ees 35 34 3 Using the Pay Anyone service 35 34 AO PAVIMEMES noreo e E E E E 35 34 5 If atransfer amount is incorrect 0005 35 34 6 Suspension of the Pay Anyone service 36 BATH RC MONINE SE e e a E E A eeeyene
73. has been resolved completely in your favour we will inform you of any further action you can take Our advice will be provided in writing unless we are able to resolve the matter immediately to the satisfaction of both you and us g If on completion of our investigation we decide that your account has not been incorrectly debited or credited or in the case of unauthorised transactions that you have contributed to at least part of the loss occasioned by the unauthorised use we will supply you with copies of any documents or other evidence relevant to the outcome of our investigation including information about any logs or audit trails relating to the transaction and advise you whether there was any system or equipment malfunction at the time of the transaction h If we conclude as a result of our investigation that your account has been incorrectly debited or credited we will promptly make adjustments to your account including making adjustments to interest and charges and notify you in writing of the amount by which your account has been debited or credited as a result i Alternatively if we decide to resolve your complaint in your favour we may adjust your account accordingly within seven business days of receiving the complaint and provide the information required by section 13 1 f and h above and close the investigation When we choose this course of action we are not required to comply with sections 13 1 a b c and
74. he Rural Bank Schedule of Fees and Charges booklet for more information 27 10 Lost or stolen cheques and cheque books If your cheque book or any cheque is lost stolen or misused you must notify us as soon as possible by visiting your nearest Bendigo Bank branch or by contacting Customer Contact and Care on 1300 BENDIGO 1300 236 344 If your cheque or cheque book is lost stolen or misused other people may be able to withdraw money from your account without your permission You may be held liable for any unauthorised transaction occurring on your account before you notified us and you authorise us to debit any such amounts for which you are liable to your account 27 11 Liability and indemnity cheques We are not responsible for or liable for a any arrangement or transaction that is conducted or processed by us on your behalf b the dishonour or failure to dishonour any cheque c any delay or failure in processing a transaction on your behalf and d any other actions taken or not taken in relation to a cheque or bank cheque You release us from and indemnify us against any liability we may have if you request that any cheque be stopped or dishonoured or if any stop payment instruction is received too late to prevent payment of the cheque or if any cheque is lost stolen defaced or destroyed or if we suffer any loss cost or expense as a result of your stopping payment of a cheque or breaching your obligations u
75. he required amount you should contact the biller for a refund or if the amount is less than the required amount you should make a further Bray payment for the difference 33 6 When a biller cannot process a payment If after debiting your account we are notified that your Bray payment cannot be processed by a biller we will notify you credit your account for the amount of the Bray payment and if you request take all reasonable steps to assist you in making the Bray payment as quickly as possible RURAL BANK 33 If the Bray instruction The payment will in most is received cases be treated as having been made Monday to Friday before 5pm On the day you made the EST payment Monday to Friday after 5pm EST On the next business day On a Saturday Sunday or public On the next business day holiday 33 7 Suspension of Bray We may suspend your right to participate in the Bray scheme at any time if you or your authorised users are suspected of acting ina fraudulent manner 33 8 Cut off times The table at the bottom of the page outlines the cut off times and payment dates for Bray payments Bray payments may take longer to be credited to a biller if you or your authorised user instructs us to make a Bray payment on a Saturday Sunday public holiday or any other non business day or if the biller does not process a payment as soon as they receive its details The cut off times are also di
76. heques regularly as it saves you both time and money as opposed to using a bank cheque You must be an Australian citizen New Zealand citizen residing in Australia or a permanent resident and aged at least 18 years of age before we will issue you a cheque book A separate cheque book is issued for each account for which you are granted cheque book access Cheque books are available in three sizes 50 100 or 200 leaf You can nominate to have your cheque book sent to the mailing address last recorded with us for the account to which it relates or to collect it from your nearest Bendigo Bank branch You can also order a new cheque book via Internet Banking or contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 A fee may apply to each cheque that is debited to your account and for other events relating to the use of cheques Refer to the Rural Bank Schedule of Fees and Charges booklet for more information You authorise us to enter into arrangements with Bendigo and Adelaide Bank Limited to enable us to provide the cheque book facility to you and if necessary to provide value to Bendigo and Adelaide Bank Limited for cheques drawn on your account to subsequently obtain reimbursement by debiting that amount to your account Cheque book Cheque book size ous 50leaf 100leaf 200 leaf A cheque book Thirtieth Seventieth One hundred is automatically cheque cheque and fiftieth reordered after the cheque presentati
77. i you are liable for the actual losses that occur before you your authorised user or additional cardholder notified us that the card had been misused lost or stolen or that the security of a PIN that forms part of the access method has been breached but you are not liable for any of the following amounts that portion of the losses incurred on any one day which exceed the applicable daily withdrawal limits that portion of the losses incurred in a period which exceeds any other periodic withdrawal limits applicable to that period that portion of the total losses incurred on any account which exceeds the balance of that account including any prearranged credit all losses incurred on any accounts which we and you had not agreed could be accessed using the access method any losses incurred as a result of conduct we expressly authorised you to engage in or any losses incurred as a result of you disclosing recording or storing a PIN in a way that is required or recommended for the purposes of using an account access service such as when you provide your codes to an aggregator service or store your codes in an electronic wallet on your computer which is expressly or impliedly promoted endorsed or authorised by us iv Where we can prove on the balance of probability that you your authorised user or your additional cardholder have contributed to the losses by unreasonably delaying notification after becoming awar
78. ignatory You must keep your cheque book and all unused cheques in a safe place at all times This will help reduce the risk of loss or theft You must keep your cheque book separate from any plastic cards or other material that bears your signature You must not leave signed blank cheques in your cheque book When filling out a cheque you or your authorised signatory should always write the amount of the cheque in words as well as figures as words are more difficult to alter You or your authorised signatory should a try not to leave any gaps between the words or figures b begin the amount in words with a capital letter as close as possible to the words The sum of and draw a line from the end of the amount in words to the printed dollar sign c add the word only after the amount in words d begin the amount in figures as close as possible to the printed dollar sign e date the cheque and f initial any alterations You should never write on a cheque with pencil or erasable ink 27 4 Authorised signatories The issuing of a cheque by an authorised signatory authorises us to debit your account with the amount of the cheque where signed by an authorised signatory in accordance with the account operating instructions An authorised signatory should only write a cheque if you have sufficient available funds in your account You must ensure that cheques are only signed by authorised signatories and
79. in the case where the cheque is crossed and must therefore be paid into an account the bank on which the cheque is drawn has authority to pay it to any person in possession of the cheque even if that person found it or stole it unless the bank has reason to suspect that the cheque might have fallen into the wrong hands If you delete these words the cheque becomes an order cheque If a cheque is an order cheque except in cases where the cheque is crossed and must therefore be paid into an account the bank on which the cheque is drawn should only pay it a to the named payee or b to any other person to whom the named payee by endorsing the cheque on the reverse side has ordered it to be paid If you want a cheque you have written to only be paid to the intended recipient payee you should delete the or bearer text v Please note The payee may still transfer the rights to the cheque to another person by endorsing the reverse side of the cheque 27 6 Stopping a cheque payment You may request to stop the payment on a cheque that has not yet been presented To request a cheque to be stopped you must confirm your request in writing and provide us with the following details the account upon which the cheque is drawn the cheque number of the cheque you want stopped the amount of the cheque the payee details of the cheque the date on which the cheque was written and a reason for the
80. ion from yourself or your authorised signatory 10 CHANGES TO TERMS AND CONDITIONS AND ONGOING DISCLOSURE We may vary the terms and conditions applicable to your account as set out in the Terms but where the product was issued to you as a basic deposit product we cannot vary the terms and conditions in any way that would not permit the account to remain as a basic deposit product Basic deposit products are relatively simple deposit products for which separate rules may apply under the Corporations Act 2001 In addition We will notify you of changes to terms and conditions interest rates and fees and charges that affect your account as follows Type of variation Minimum notice Method of notice Adding deleting or varying terms and conditions that affect your account other than as specified elsewhere in this table Before the variation s takes effect In writing press advertisement or publication on the BBL website Introducing or increasing fees and charges your account 30 days before the fee s and or charge s takes effect In writing press advertisement or publication on the BBL website Introducing or varying government charges if not publicised by the government in which case we will notify you separately that affect your account Before the variation s takes effect publication on the BBL website Varying the method by which interest is calculated or the frequency which i
81. ions prevail to the extent that they are inconsistent with any law We can combine the balances of two or more of your accounts even if one or both of the accounts are held by you jointly with others This may happen when one of your accounts is overdrawn or is in debit and another is in credit This means that the credit balance in one account can be used to repay us the debit balance in another account We will promptly notify you if we have combined any of your accounts We need not notify you in advance You should not treat your accounts as combined unless we have agreed to such an arrangement Account balances are denominated in Australian dollars 12 ANTI MONEY LAUNDERING You agree that we may delay block or refuse to process any transaction without incurring any liability if we suspect that a making a payment may breach any law in Australia or any other country b the transaction may directly or indirectly involve the proceeds of or be applied for the purposes of unlawful conduct You agree to provide to all information to us that we reasonably require to manage money laundering or terrorism financing risk or to comply with any laws in Australia or another country You agree that we may disclose information which you provide to us where you required by laws in Australia or any other country Unless you have disclosed that you are acting in a trustee capacity or on behalf of another party you warrant that you are acting
82. ious business day If you have insufficient funds in your account Any direct debits will be returned unpaid dishonoured to the originating third party and a fee may be debited to your account Refer to the Rural Bank Schedule of Fees and Charges booklet for more information For periodical payments we will attempt to make payment from your account before 8am EST for four consecutive business days If the transaction is unsuccessful on the fourth business day a fee will be debited to your account Refer to the Rural Bank Schedule of Fees and Charges booklet for more information If you have insufficient funds in your account on three consecutive payment due dates the authority will be cancelled Subject to these conditions when you instruct us to make a payment to an account held with another financial institution we will endeavour to make that payment to the BSB number and account number you advise us If you give us instructions to make a payment on a business day after 10am EST on that business day we may process that payment the following business day Fees may apply to automatic payments Refer to the Rural Bank Schedule of Fees and Charges booklet for more information RURALBANK 23 28 2 Direct debits To establish a direct debit the biller will supply a Direct Debit Request Service Agreement for you to complete and sign which provides them with the authority to arrange regular debits to your account The detai
83. ith notices certificates and other communications sent by us to you that apply to our accounts and payment products We may give you a notice certificate or other communication personally or leave at any address specified by you or your residential or business address last known to us by post by facsimile by email including secure email or by publication in a national or local newspaper on our website or by any other means permitted by law Notices or other documents are deemed to be received by you where given personally on the date of service where posted on the date it would have been delivered in the ordinary course of post where sent by facsimile email or other electronic means on the date on which the machine from which it was sent produces a report indicating that the notice or other document has been sent and in the case of notices published in a newspaper or on our website on the date of the first publication 9 COMMUNICATING WITH US This section deals with notices certificates and other communications sent by you to us that apply to our accounts and payment products If a communication is given by you it must be signed by you or where you are not an individual by an authorised person Notices for us should be sent to our mailing address outlined in section 1 Unless otherwise agreed we will not maintain or transact on your account before receiving a signed written instruct
84. le overseas by telephone on 61 3 5485 7872 or by fax on 61 3 5485 7613 Alternatively you can contact us while overseas by phoning 61 8 8425 4500 or by fax on 61 8 8121 0106 For issues relating to Rural Bank Visa Debit cards you can also phone 1 303 967 1090 reverse charges this service is available 24 hours a day 7 days a week or visit the Visa International website at www visa com to obtain a toll free number for the country you are travelling in Any unreasonable delay in notifying us may expose you to liability for losses incurred as a result of unauthorised access or transactions Liability for unauthorised EFT transactions is set out in section 36 2 If for any reason you cannot contact the Visa Card Hotline above contact your nearest Bendigo Bank branch during normal business hours You are not liable for any unauthorised transactions which could have been prevented during any period of unavailability of all these contact points as long as you notify us within a reasonable time of a contact point becoming available When you report the loss theft or unauthorised use of your card PIN or password you will be given a notification number which you should retain as evidence of the date and time of your report You should confirm any verbal notification in writing or at one of our branches as soon as possible If you find your card after reporting it lost or stolen do not attempt to use it Cut it up and return it to u
85. ligations prior to making any decision to acquire a credit facility that may be attached to a Rural Bank Seasonal Account or Rural Bank AgriManager Account Statements made in the Rural Bank Accounts Terms and Conditions do not constitute investment advice We recommend you seek independent financial advice To the extent that general advice about financial products is provided in the Terms you should note that the advice has been prepared without taking into account your objectives financial situation or needs because of this you should before acting on the advice consider the appropriateness of the advice having regard to your objectives financial situation and needs and you should read each document comprising the Terms and consider the risk factors and other information contained in the Terms before deciding whether to acquire one of our accounts or payment products BUSINESS ACCOUNT CUSTOMERS PLEASE NOTE Special provisions apply to business accounts In particular some of the terms and conditions in this document have limited varied or no application to the use of payment products on business accounts Refer to section 14 for details Unless you have agreed separately to the terms and conditions in this document the first acquisition or use by you or an authorises signatory of any of the payment products described in this document constitutes your acceptance of the terms and conditions EM
86. lliances limited to account opening You acknowledge that Over the counter cash withdrawals are not available excluding Bank Post Bank cheque withdrawal requests are subject to cut off times and are not available on demand over the counter please refer to section 27 8 and Bendigo and Adelaide Bank its franchisees agencies and alliances collect and disclose to each other personal information you provide to us that relates to your account and your use of your account Both they and we may use that information for purposes relating to admnistration of your account and also for direct marketing to you business planning product development and customer data analysis 26 2 Depositing cheques into your account The proceeds of cheques and other instruments deposited are not available until cleared and paid which usually takes a minimum of three business days but may take five business days when deposited at Bank Post For joint accounts we may accept a cheque payable to any one account holder into the account A cheque must be deposited within 15 months from the date the cheque was drawn or it will become stale and is no longer valid 26 3 Inactive accounts We may be required to transfer your money to the Commonwealth Government as unclaimed money if your account is not operated for three years and has a balance of 500 or more RURAL BANK 19 If you do not operate your account for three years we may charge
87. ls regarding timing of the payment s will be outlined in the Direct Debit Request Service Agreement you enter into with the biller 28 2 1 Cancelling a direct debit To cancel a direct debit you are required to contact the relevant biller 28 3 Direct debits using your card You are encouraged to maintain a record of any Regular Payment Arrangement entered into with a merchant using your card number To either change or cancel any Regular Payment Arrangement set up using your card number you should contact the merchant at least 15 days prior to the next scheduled payment Until you attempt to cancel the Regular Payment Arrangement we must accept the merchant s transaction If possible you should retain a copy of their change cancellation request Should the merchant fail to act in accordance with these instructions you may have rights to dispute the transaction Should your card number be changed i e as a result of lost or stolen card you must request the merchant to change the details of your existing Regular Payment Arrangement to ensure arrangements continue If you fail to undertake this activity your Regular Payment Arrangement either may not be honoured by us or the merchant may stop providing the goods and or services Should you elect to close your card account or your account is closed by us you should contact the merchant to amend any Regular Payment Arrangement set up using your card number as
88. lso ensure that your authorised users and additional cardholders do each of these things If you have a Debit card you must also ensure that you sign your Debit card as soon as you receive it keep your Debit card in a safe place check regularly that you have your Debit card in your possession take steps to ensure that no one else has access to the PIN notification you receive through the mail We recommend that you destroy the PIN notification once you have memorised it do not record your PIN on your Debit card or carry any record of your PIN in an undisguised form with the Debit card merely placing a couple of digits at the beginning or end of your PIN in an attempt to disguise it as a telephone number or date of birth is not sufficient do not let anyone use your Debit card because you may be legally liable if someone else uses your Debit card and PIN without your permission and destroy expired Debit cards You must also ensure that any additional Debit cardholder does each of these things The following methods of recording a PIN are often deciphered by thieves and it is strongly recommended that they are not used for recording PINs recording the PIN as a series of numbers with any of them marked circled or highlighted to indicate the PIN recording the PIN with surrounding information that makes it stand out from its context for example a PIN recorded as a four or six digit telephone number whe
89. matic teller machine Authentication Key means a random six digit number generated by a security token for a second level of authentication for your logon or payment This should be entered on request when you have a security token attached and activated for your access ID authorised signatory means you or a person who is authorised to operate your account and includes without limitation an additional cardholder and an authorised user authorised user means any third party who is authorised by you to use Internet Banking and or Phone Banking services to access and operate your nominated account s and who is are registered with us as an authorised user notwithstanding your responsibility for use of the Internet Banking and Phone Banking services BECS means the Bulk Electronic Clearing System that is governed by APCA and is the system used for the exchange of most electronic transactions between financial institutions in Australia Rural Bank AgriManager Account means the deposit taking facility we may provide to you as contemplated in the Terms but does not include any credit facility that we may agree to provide in conjunction with the AgriManager account Bendigo Bank means Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879 4 Banking Accounts Terms amp Conditions Rural Bank Seasonal Account means the deposit taking facility we may provide to you as contemplated in th
90. n can authorise withdrawals or transfers The authority of all of you is required to vary the manner of account operation to remove or appoint an account operator to close the account or to give us any other instruction regarding the account In other circumstances the authority of any one of you is all that is required Please also note that if there is more than one of you Each account holder for a joint account is jointly and severally liable to us for all obligations incurred in relation to the account including any overdrawn amounts You will be treated as holding the account jointly and we may accept for credit to the account any cheque payment order or bill of exchange that is not payable to all of you This means that each of you has the right to all of the balance of the account jointly with the other account holders Should a joint account holder die we may treat the surviving joint account holder as the owner of the account In order to transfer ownership the existing account is required to be closed and a new account opened by the surviving account holder We can send you notices statements certificates or other communications as outlined in Section 8 to any one of you at the last recorded address we have for that person For these purposes you appoint each other account holder as your agent for receiving such communications Where you receive communications from us you consent to receipt both in
91. nd Phone Banking and the means by which we identify you anyone using your access ID and PIN has access to and may be able to conduct transactions on a nominated account using Internet Banking and or Phone Banking and the use of a security token will enhance the security of your access You authorise us to act upon all instructions given to us using your access ID and PIN or an authorised user s access ID and PIN and subject to any other provision of these terms and conditions you are liable for any such instructions We may delay acting on an instruction Where we have instructions for more than one transaction or payment from your nominated account we will determine the order of priority in which transactions are processed 28 Banking Accounts Terms amp Conditions 31 3 Services available using Internet Banking and or Phone Banking The following table displays information about what you or an authorised user may be able to do when using Internet Banking and Phone Banking Phone Banking Internet Banking Features of Internet Banking and or Phone Banking Review the balance of your accounts v y to determine the current or available balance credit limit if applicable Transfer funds between your Rural Bank v J accounts Transfer funds to an account held with Jv x another financial institution or to another third party with a Rural Bank account via Pay Anyone Schedule once off or regula
92. nder this section 28 AUTOMATIC PAYMENTS This section applies if you arrange to have an automatic payment direct debit or periodical payment made from your account Automatic payments are not available on all accounts Refer to the table below for the account types from which automatic payments may be made Account Direct Periodical Debits Payments Rural Bank Seasonal Account J J Rural Bank AgriManager Account V Jv v Available x Not available 28 1 Types of automatic payments You can authorise us to arrange for regular payments to be made automatically from your account to a specified payee s on pre set dates as advised by you There are two types of automatic payments Automatic payment type 1 Direct debit Refers to a company organisation or fund that is to receive money referred to in section 32 as a biller and sends direct debits to your account according to an authority which you set up through that biller allowing us to make these payments and 2 Periodical payment Refers to when we make regular payments from your account to another account held with us or another financial institution or to a third party You must ensure that you have sufficient cleared funds available in your account from which an automatic payment will be made to enable that payment to be made If the payment date falls on a day other than a business day those funds must be available by 10am EST on the prev
93. ns for the purpose of authorising transactions made using your card or any additional card You authorise us to debit your account with the amount of any purchases withdrawals and any other transactions made using your card or any additional card You agree that the amount shown on each sales voucher is sufficient evidence of the cash price of the goods or services to which the voucher relates whether or not the voucher is signed by you You agree that a request by you or an additional cardholder to a merchant for the supply of goods or services including via mail order telephone or other means is authority for the merchant to issue a sales voucher for the amount shown on the face of the voucher and an acknowledgment that in the case of a request via mail order telephone or other remote means the sales voucher is to be treated as having been duly signed by you or the authorised signatory 30 7 Additional cards You may apply to have another person authorised to access and operate your account with a card If we agree to your request we can impose conditions A person who is authorised to access and operate your account with a card is called an additional cardholder If we accept your application a we will issue to that person a card linked to your account additional card b you authorise us to debit your account with all transactions made using the additional card and you will be responsible and liable for these
94. nsfer based on the BSB and account number you provide WARNING Some financial institutions do not cross check the account number with the account name which may lead to your payment being placed into the wrong account if you enter an incorrect account number You must ensure that the account number is correct We will not be liable for any loss as a result of you entering the wrong account number b If your Pay Anyone transfer is to another financial institution your Pay Anyone transfer may also be processed on the BSB and account number provided as not all financial institutions cross check account numbers and names Example 1 You want to send a Pay Anyone transfer to Mr Citizen s account being BSB 001 012 Account Number 123456 however you type in BSB 001 012 Account Number 123465 the payment will be made into account number 123465 instead of Mr Citizen s account Example 2 You want to send a Pay Anyone transfer to Mr Citizen s account being BSB 001 012 Account Number 123456 however you type in BSB 001 021 Account Number 123456 the payment will be made into account number 123456 at BSB 001 021 instead of BSB 001 012 c It is vital that you include the correct account number and BSB 36 EFT TRANSACTIONS LIABILITY We warrant that we will comply with the requirements of the ePayments Code This section applies to EFT transactions 36 1 Liabtility for authorised transactions PIN generated transactions i
95. nt A security token is mandatory for access to the following Internet Banking services Pay Anyone adding a new payee Bulk Payments processing bulk payments Using your security token with this service provides the following protection When a security token is activated for This will prevent an unauthorised user Pay Anyone every new payee An authentication key from your security token will be required to add any new payee or amend an existing payee from your payee list If they are able to login to your Internet Banking session from adding any new payees including themselves to your approved payee list Please note you will not need to enter the authentication key to authorise a Pay Anyone payment Bulk Payments An authentication key from processing from your security an unauthorised Bulk token will be required Payment file to process a Bulk Payment file We also strongly recommend the use of a security token when you logon to Internet Banking and when you use the services available in Internet Banking particularly if you are likely to access Internet Banking on a computer that may not have all the necessary security and or protection firewalls anti virus software etc available 32 1 Security token activation options Security tokens can also be activated for the following Internet Banking services Logon Pay Anyone Every payment Bray Ever
96. nts made under them and amendments to and replacements of them Product Comparison Tables Features The information in this table is for summary purposes You should refer to the complete document for more detail regarding specific accounts and other conditions that may apply Rural Bank Seasonal Account Rural Bank AgriManager Account Opening requirements Can be opened by Primary producers only eligibility criteria Primary producers only eligibility criteria applies applies Interest Calculated Daily Daily Paid Monthly Monthly or quarterly Fixed or variable Variable Variable Tiered J J Payment method s Compound to your account Compound to your account Account features Term At call At call Minimum opening balance 0 0 Minimum operating balance o 0 Maximum balance N A N A Statement frequency Monthly Monthly Fees and charges apply s y Specific terms and conditions N A N A v Available x Not available Notes 1 Please refer to the current Rural Bank Schedule of Fees and Charges booklet for details 2 Account must be used wholly or predominately for business purposes Additional eligibility criteria apply for credit facility applications All applications are subject to Rural Bank s normal lending criteria The information in this table is for summary purposes You should refer to the complete document for more detail reg
97. number Refer to the online Help function for more information 34 1 Registering and deregistering for the Pay Anyone service You can register for the Pay Anyone service by contacting Internet and Phone Banking Support Services on 1300 651 839 Upon registration you are required to obtain a security token and set a daily Pay Anyone limit noting that a maximum daily limit amount may be set by the Bank at any time You can disable or deregister your access or access of your authorised user s to the Pay Anyone service by contacting Internet and Phone Banking Support Services on 1300 651 839 or by calling 1800 035 383 outside of the Internet and Phone Banking Support Services business hours of operation Your authorised user s may disable or deregister their access at any time without your consent 34 2 Transaction limits A default maximum daily transaction transfer limit of 5 000 applies per Internet Banking access ID to Pay Anyone transfers excluding minors who do not have access to this service We may at our discretion approve an increase to your daily limit You can request an increase by contacting Rural Bank Internet and Phone Banking Support Services on 1300 651 839 The maximum allowable daily limit is indicated in the table below Minors Personal Business customers customers 0 00 15 000 20 000 Note If you need to transfer a once off amount greater than 15 000 please contact our Customer Service Centre for
98. of some other amount or amounts that you owe to us We may adjust debits and credits made to your account to reflect your and our legal obligations for example if we have credited your account with the proceeds of a cheque that is subsequently dishonoured We credit funds on the day they are received by us however we may at our discretion credit funds when they were received by Bendigo Bank or another agent of ours if that is before the day that we subsequently receive them For the purpose of determining the closing daily balance of your account transactions that occur before the end of the calendar day Eastern Standard Time EST will be included in your closing balance that day for the purpose of interest calculations We warrant that we will comply with the requirements of the ePayments Code 12 Banking Accounts Terms amp Conditions Subject to any limitation on your liability in these terms and conditions you indemnify us against any loss damage liability cost charge or expense including costs charges or expenses in connection with legal or other advisers we may suffer or incur directly or indirectly a due to any claim demand or action of any kind brought against us arising directly or indirectly because you did not observe any of your obligations under these terms and conditions or acted negligently or fraudulently in connection with the agreement constituted by these terms and conditions b as a result
99. of any loss misuse defacement or destruction of a card issued to you or to an additional cardholder c arising directly or indirectly from computer viruses program bugs and similar causes where such loss damage liability cost charge or expense arises as a direct or indirect consequence of use by you or an authorised user of Internet Banking or Phone Banking d where we have acted on instructions given by an authorised signatory or for which you are otherwise liable under these terms and conditions and e where you are a parent or legal guardian who has signed the relevant section of the Rural Bank Product Application form acknowledging that you will be liable for all transactions conducted by the minor If there is more than one of you each account holder for the joint account is jointly and severally liable for all obligations incurred in relation to the account including as arising by use of a payment product You authorise us to act in accordance with instructions given by and to debit an account with all withdrawals made by an authorised signatory in relation to your account and using a payment product Any certificate we give you shall be evidence of the matters referred to therein unless subsequently proven to be incorrect We may exercise any power right or remedy referred to in the Terms in any way that we deem fit including by imposing any conditions that we require Our failure to exercise a power right or r
100. of five 5 years for the Vasco One Touch Security Token and ten 10 years for the Vasco Professional Security Token Batteries in security tokens cannot be replaced the whole security token will need to be replaced a replacement token fee may apply 32 Banking Accounts Terms amp Conditions 32 5 Security token refunds Refunds are not available on security tokens if you decide you no longer require a security token i e you have closed your accounts or no longer use Internet Banking If you receive a security token that is faulty or damaged we will replace it for you a fee may apply depending on the circumstances 32 6 Reassigning a security token If you need to reassign a security token i e if there has been a change of authorised signatory on an account you must notify us and confirm in writing 32 7 Cancelling a security token If you require a security token to be cancelled you must notify us in writing and provide your security token identification number which can be found on the back of your security token 33 Bray Refer to the table below to determine which account types can be used to make BraY payments via Internet Banking and Phone Banking Account Bray Rural Bank Seasonal Account Jv Rural Bank AgriManager Account y v Available x Not available 33 1 About the Bray scheme This section i e section 33 1 applies if you ask us to make a Bray payment on your behalf The
101. on of the 27 2 Issuing and writing cheques Your right to use cheques that have been issued by us is at all times at our discretion We reserve the right at any time to suspend or withdraw those rights and facilities or to refuse to pay any cheque The cheque facility is not available for use outside Australia Any cheque book remains our property and if we ask it must be returned to us You may only write cheques on the forms we supply or approve All cheques that you write must be completed clearly and signed by an authorised signatory An authorised signatory should only sign a cheque after it has been completed in full Where you have advised us that an account is two to sign two authorised signatories must sign the cheque If there is a difference between the amount in words and the amount in figures on any cheque the lower figure will apply When cheques are presented for payment we will process them in the order in which they are received 27 3 To reduce the risk of fraud You must take reasonable care to prevent fraud occurring in relation to your cheque book facility including where you are not a natural person having appropriate procedures in place to minimise the risk of forgery or fraudulent alteration or drawing of a cheque You must immediately advise us if you have any reason to believe that a cheque has been forged drawn or altered without your authority and of any change to the identity of any authorised s
102. only in accordance with the account operating instructions 27 5 Different ways of writing cheques 27 5 1 What is the effect of crossing a cheque Crossing a cheque means drawing two parallel lines typically from top to bottom on the face of the cheque When you cross a cheque you are telling the bank that the cheque must be paid into an account with a financial institution and not be cashed All cheques drawn on a Rural Bank account should be crossed as cheques can not be cashed RURAL BANK 21 27 5 2 What is the meaning of not negotiable The words not negotiable between two parallel lines across the face of a cheque mean that where the cheque is transferred the person who obtains the cheque has no greater rights than the person who transferred it to him or her For example if your cheque has been stolen and passed by a thief to an innocent person you will be able to recover the amount paid on your cheque from the innocent person or the thief if they are found This is because the thief has no rights to the cheque and therefore has passed no rights on to the innocent person 27 5 3 What is the meaning of account payee only These words on a cheque are a warning to a financial institution with whom the cheque is deposited that the cheque should only be paid to the person named in the cheque as payee 27 5 4 What is the significance of deleting or bearer The words or bearer mean that except
103. or employees any component of an access method that is forged faulty expired or cancelled unauthorised transactions occurring after you have notified us as required by these terms and conditions of the loss theft or misuse of a card that forms part of an access method or that the security of a PIN or access ID has been breached transactions that require the use of a card PIN or access ID that forms part of your access method and that occurred before you have received that card PIN or access ID including a reissued or replacement card PIN or access ID or the same transaction being incorrectly debited more than once to the same account ii You are liable where we can prove on the balance of probability that you your authorised user or your additional cardholder have contributed to the losses in any of the following ways a through your your authorised user s or your additional cardholder s fraud b by you or your authorised user or additional cardholder voluntarily disclosing the PIN to anyone including a family member or friend c by keeping a record of the PIN that can be used together with a card without making any reasonable attempt to disguise the PIN or prevent unauthorised access to the PIN on the one article or on several articles carried with the card so that they are liable to loss or theft simultaneously with the card d by keeping a record of your access ID and PIN without making
104. orised user should have been aware to accept instructions from you c any failure of an access ID or PIN to permit you or your authorised user to access Internet Banking or Phone Banking d disclosure of information relating to your accounts through Internet Banking and Phone Banking where the information has been obtained by or in conjunction with any person using your PIN or access ID or the PIN or access ID of your authorised user or e any unauthorised access to your information transmitted by us through Internet Banking or Phone Banking in relation to a nominated account You acknowledge and accept that Internet Banking and Phone Banking may only display transactions and balances current as at the previous business day 31 10 Cancelling your Internet Banking and Phone Banking access You can cancel your or your authorised user s Internet Banking and or Phone Banking access by contacting Internet and Phone Banking Support Services on 1300 651 839 Any payments you have requested to be made after we receive notice of such cancellation may not be made Note Previously scheduled payments may already have been processed overnight 30 Banking Accounts Terms amp Conditions 32 SECURITY TOKENS A security token is a key ring sized device that generates a random six digit number or authentication key which you use in conjunction with Internet Banking to reduce the chance of an unauthorised user accessing your accou
105. oss or damage which is due to our negligence or breach of any condition or warranty implied by law that cannot be excluded restricted or modified at all or only to a limited extent 34 PAY ANYONE Refer to the table below for the account types that can be used to make Pay Anyone payments via Internet Banking Account Pay Anyone Rural Bank Seasonal Account v Rural Bank AgriManager Account Jv v Available x Not available The Pay Anyone service is an online service that allows you or your authorised user to transfer funds directly to any account at any financial institution within Australia that is identified by a valid BSB number and account number You or your authorised user can only transfer funds using the Pay Anyone service if you or your authorised user has access to Internet Banking Pay Anyone allows you to transfer money directly to another eligible account at any participating financial institution within Australia providing you know the BSB number and account number id LL In most cases you will find that Pay Anyone is generally cheaper than a bank cheque and is safer than carrying cash Pay Anyone is not available through the Phone Banking service Once activated you or your authorised user can arrange to set up regular weekly fortnightly monthly once off and future dated transfers to any account at any financial institution within Australia that is identified by a valid BSB number and account
106. ou or your RURALBANK 35 authorised users discover that we have been instructed to make a transfer for an incorrect amount if the amount transferred is greater than the required amount contact the person or business to whom the funds were transferred to obtain a refund for the excess or if the amount transferred is less than the required amount you or your authorised user should make a further Pay Anyone transfer for the difference 34 6 Suspension of the Pay Anyone service We may suspend your or your authorised user s right to use the Pay Anyone service at any time if you or your authorised user is suspected of acting in a fraudulent manner 34 7 Cut off times Cut off times and payment dates are as per the following table If the Pay Anyone instruction is received The payment will usually be received Monday to Friday before 3 30pm EST On the day you made the payment Monday to Friday after 3 30pm EST On the next business day On a Saturday Sunday or public holiday On the next business day Pay Anyone transfers may take longer to be credited if you or your authorised user tells us to make a Pay Anyone transfer on a Saturday Sunday public holiday or any other non business day or if the financial institution does not process a payment as soon as they receive its details The cut off times are also displayed during your Internet Banking session on the payment screens 34 8 Liability for mi
107. our account 15 000 525 x applicable interest rate x 3 50 p a Note Assuming your account maintains the same balance for the entire year 23 2 Tiered interest rates Please refer to the Product comparison table Features to determine if an account has a tiered interest rate 23 2 1 What is a tiered interest rate Tiered interest rates generally enable you to receive a higher rate of interest on the entire balance as your funds move from one tier to the next However from time to time some tiers may have the same interest rate You should note that we may vary account terms to change the tiers If an account has tiered interest then the interest rate that applies to the whole balance of the account is directly linked to the balance of the account 18 Banking Accounts Terms amp Conditions For example if you have a balance of 15 000 you would earn 2 50 p a calculated daily on your entire account balance If you deposited an additional 5 000 you would now earn 5 00 p a calculated daily on your entire account balance of 20 000 23 2 2 What does this mean in dollar terms To determine how much interest you will earn with a tiered interest rate use one of the following formulae To calculate Use this formula interest earned Per day Balance of your account x applicable tiered interest rate days in a year Interest earned Per month Balance of your account x applicable tiered int
108. overnment legislation requires us to identify the identity of all account holders signatories and agents All account holders signatories and agents must satisfactorily meet our Customer Identification Process Our Customer Identification Process is detailed on the account application forms We reserve the right to request documents in addition to those detailed in the account application form 16 3 Opening an account You will be required to provide the following information when opening an account each person who can transact on the account must supply sufficient identification information as required by law including Know Your Customer requirements under anti money laundering and counter terrorism financing legislation the name in which you want the account to be held whether the account will be held in trust if so we may require further information the names and residential addresses of all signatories and or applicants to the account 16 4 Joint accounts When you open a joint account we require you both J to authorise any instructions relating to your account unless you have both agreed with us that the account only requires one to sign If there is more than one of you opening a joint account then unless we agree with all of you The authority of all of you is required for any withdrawal or transfer from the account Note For Debit cards to be issued you must agree that any one perso
109. r primary demand deposit account at any ATM overseas bearing the VISA or PLUS symbol Subject to you having available funds in your account 30 2 3 Other use A card can normally be used to obtain goods and services at merchants in Australia and overseas where the EFTPOS VISA or PLUS card symbols are displayed This is dependant on the symbols displayed on your Debit card We have no control over the hours a merchant may be open for business The hours during which a terminal will be available may therefore vary in accordance with the merchant s opening hours You can also use a card to obtain goods and services via mail order by telephone or by other means such as the Internet where the merchant accepts that form of payment 30 3 Restrictions and transaction limits Our current maximum daily withdrawal limit for transactions conducted using a PIN in conjunction with a card is 1 000 per card ATMs and EFTPOS outlets may have other restrictions on the amount 26 Banking Accounts Terms amp Conditions of cash that can be withdrawn Merchants or other institutions may impose additional restrictions on the use of your card or other access methods 30 4 Other The fact that any promotional material is displayed at premises does not mean that we guarantee that all goods and services available there may be obtained by using your card We are not responsible if a merchant or financial institution refuses to accept your card doe
110. r transfers v x in advance weekly fortnightly or monthly and up to 12 months in advance Pay your bills via Bray v y Review your account transaction history Jv Jv including the date type e g Bray or cheque withdrawal and the amount of the transaction Search for a particular transaction Jv x Request a cheque book that will be y x mailed to your account address Request to cancel a cheque that has v x not been presented Order and activate a security token to v x enhance the security of accessing your accounts via Internet Banking Send or receive Secure Mail messages v x to and from RB Set up an Account Notification to let y x you know via fax or email when an account balance either falls below or exceeds a balance you have set Change your Internet Banking or Phone v y Banking PIN Where an account is two or more v x to sign allow one signatory on the account to set up a transaction and a second signatory to log in to authorise the transaction If you have a qualifying account you v x can apply for access to Bulk Payments to process payrolls and other regular payments from your nominated account View print or save electronic statements y x and opt in or out of receiving paper statements v Available x Not available Note Internet Banking and Phone Banking is real time however some transactions from third parties may not be listed on
111. rdrawing your account 20 20s000 19 P LNoyelWVainte ole lm CeCe TEEN a ano oncaacaneonsaaneones 19 PART C ACCESSING YOUR ACCOUNTS 26 Accessing and operating an account 19 260M Overthe counten sServices mee mee aaee 19 26 2 Depositing cheques into your account 19 PASS hECING ACCOUNTS E a A E E 19 26 4 Our right to cancel a payment product 20 PX MEMEO WMS cnn sanaaseaed acs abe ges Gaerne 20 20 6 se ReCelpisranciVOUCKCISsenese ree ete erent 20 2697 Authorised signatonesmmanneeee here tr trier nce 20 oy ACNE SnodcoonnnedboodooonddosoogdpoonnuEeanon 21 27 Chegic DOOKSiaee a sere heen er tier 21 2722 lssuingrandhwnitingichequesie err err tetera 21 27 3 To reduce the risk of cheque fraud 21 2774 se Authorisedisignatoreseer e e e tt 21 27 5 Different ways of writing cheques 21 27 6 ss StOppnNgiaichequeipaymo nmt a 22 27 7 Cancelling your chequebook facility 22 27 8 Bank cheguos carner ee Canea oae EaR 22 27 OE Cheguerdishono uns ane ten dan aes Gene eae Gere cuncon ce 22 27 10 Lost or stolen cheques and chequebooks 23 27 11 Liability and indemnity cheques 23 28 Automatic payments e em eane eee eee eee 23 28 1 Types of automatic payments 5 23 28 24 Direct debits a a e a a crete 24 28 3 Direct debits when using your card 24 23 4 PeriodicalipaymentSaanae a heen ner ier 24 2
112. re all other numbers are eight digits recording the PIN as a string of digits in isolation from other information and recording the PIN as a date of birth postcode or telephone number without additional features of disguise 37 2 Loss theft and unauthorised use of your card access ID password PIN or security token You must notify us immediately if a any record you may have of your PIN or password or any record an authorised user or additional cardholder may have of their PIN or password is lost or stolen b someone has stolen your or your additional cardholder s card c you or your additional cardholder have lost a card d someone steals the token from you or your authorised user e you or your authorised user has lost your security token or f you your authorised user or your additional cardholder becomes aware or suspects that another person knows your or their PIN or password or has used your or their PIN or password without their or your authority 37 3 From within Australia To report a lost or stolen card from within Australia phone the Card Hotline on 1800 035 383 this service is available 24 hours a day seven days a week You can also contact Customer Contact and Care on 1300 BENDIGO 1300 236 344 during normal business hours for any issues relating to the use and security of your Debit card access ID password PIN and security token 37 4 From overseas You can contact Bendigo Bank whi
113. rmation relating to these risks can be found throughout this document For information about how to reduce these risks refer to section 37 1 Technical errors affecting the procedure or system used for processing payments that may among other things prevent the timely and accurate completion of payments Authorising the entry of incorrect details For example inserting additional zeros when entering the dollar amount of an external transfer to a third party using our Pay Anyone service or authorising payment to the wrong person You should always carefully check details before confirming transactions as once they are authorised those transactions may not be able to be stopped reversed or be recoverable by you There may be risks of another person deceiving you or infecting your computer with a virus for the purpose of gaining access to your information To protect yourself from these risks you should install and activate firewall and anti virus software and purchase a security token Your operating system and browsers also need to be kept up to date 7 FEES AND CHARGES Fees and charges may apply to Rural Bank accounts and the use of payment products Please refer to the Rural Bank Schedule of Fees and Charges booklet which forms part of the Terms for details about current fees and charges for each account and payment product We may vary fees and charges or introduce new fees and charges at any time refer to section 10 for
114. s We cancel all cards reported as lost or stolen You can arrange for an emergency replacement card if required at the time of reporting your card lost or stolen RURALBANK 4 gt RURAL BANK Rural Bank Limited ABN 74 083 938 416 Postal Address PO Box 3660 Rundle Mall SA 5000 Registered Office Level 6 80 Grenfell Street Adelaide SA 5000 Telephone 1300 660 115 Facsimile 08 7109 9303 service ruralbank com au www ruralbank com au This document has been prepared without taking into account your personal circumstances objectives financial situation or needs Terms conditions fees and charges and lending criteria may apply Full details are available by phoning our Customer Service Centre on 1300 660 115 online at www ruralbank com au or by visiting your local branch Products are issued by Rural Bank Limited and distributed by Elders Rural Services Australia Limited ACN 004 045 121 Rural Bank Limited ABN 74 083 938 416 AFSL 238042 Registered office Level 6 80 Grenfell Street Adelaide SA 5000 080615 Proudly part of gt Bendigoand AdelaideBank
115. s not allow cash withdrawals or places other limitations on using your card We are not responsible for the following unless the law states otherwise a any goods or services you have obtained from a merchant using your card and b any refund by a merchant If you have any complaints about goods or services you must raise them directly with the merchant We do not warrant that ATMs will always have money available 30 5 Your liability Non PIN generated transactions 30 5 1 Liability For any transactions performed without your permission you are liable only up to a maximum of 150 unless you have contributed to the losses by letting someone else use your card or unreasonably delaying to notify us of the loss theft or unauthorised use of your card If you did either of these things we may hold you liable for all transactions carried out using your card up to the time you notify us of the loss theft or unauthorised use of your card 30 5 2 Disputed Transactions A disputed transaction may include An unauthorised transaction a transaction which you believe was not authorised by use of the card or account by a cardholder This includes any unauthorised telephone Internet or mail orders or any other unauthorised transactions on your account General dispute a transaction which you wish to dispute This may include a transaction which has been processed to your account more than once or a transaction
116. se authentication devices can be attached to your logon or to payment facilities Vasco One Touch Security Token means a security token that is a convenient key ring size With the touch of one button it generates a one time code for use in Internet Banking during the logon sequence or payments authentication Vasco Professional Security Token means a security token that you hold in your hand It has a small keypad like calculator and requires the entry of a PIN for generation of a one time code for use in Internet Banking during the logon sequence or payment authentication The keypad has a cover to protect it from accidental pressing of the keys Verified by Visa means the online authentication service provided for Visa cardholders when making online transactions at participating merchants we means Rural Bank RB Limited ABN 74 083 938 416 AFSL 238042 and its successors and assigns and our and us have a corresponding meaning you means the person or persons in whose name the account is to be opened as evidenced by the account application form and your has a corresponding meaning and a reference to a the singular includes the plural and vice versa b a document includes any replacement or variation of it c a thing includes the whole and each part of it and d a law means common law equity or statutory laws which in the case of statutory laws include any instrume
117. se funds from your account under the ePayments Code as the Receiving Financial Institution you authorise us to withdraw those funds in accordance with the ePayments Code h You may complain about the report by writing to us or phoning us If you are not satisfied with the outcome you may complain to the Financial Ombudsman Service Ltd For more information about resolving complaints refer to section 13 i In this clause the following words have these specific meanings ADI has the same meaning as Authorised Deposit taking Institution in the Banking Act 1959 Cth Mistaken Internet Payment means a payment by a user through a pay anyone internet banking facility and processed by an ADI through direct entry where funds are paid into the account of an Unintended Recipient because the user enters or selects a Bank State Branch BSB number and or account number that does not belong to the named and or intended recipient as a result of i the user s error or ii the user being advised of the wrong BSB number and or account number This does not include payments made using Bray Receiving Financial Institution means an ADI who subscribes to the ePayments Code where their customer is the Unintended Recipient Unintended Recipient means the recipient of funds as a result of a Mistaken Internet Payment 35 9 Incorrect Account Number a When we process your Pay Anyone transfer we process the Pay Anyone tra
118. services is cancelled we may refuse any transaction you initiate via these facilities without giving any reason or advance notice to you 26 5 Transaction Limits We may at our discretion set and vary limits maximum and minimum whether by number amount and or period of time for certain payment products each transaction using a payment product cumulative transactions using a payment product or combination of payment products Without limiting the above we may set dollar limits for a cash withdrawals b Internet Banking and Phone Banking transfers c Internet Banking and Phone Banking payments including Pay Anyone and Bulk Payments and d Bray payments Withdrawals or transfers from your account may only be made ina manner permitted by us New limits for withdrawals may be introduced in the future The limits may also be subject to change 26 6 Receipts and vouchers When you use our equipment to access your account we will provide you with a record of your transaction unless you specify that a record is not required You must check your record of the transaction and keep it to reconcile to your account statement We strongly advise you to keep receipts and vouchers in a safe place as you may need them to perform actions such as complete tax returns confirm payments that have been made for goods and services confirm what payments and cheques have not been presented and therefore determine how much money you have
119. sisted transfers To the extent permitted by law and subject to any other provisions of these terms and conditions we are not liable for any loss or damage you suffer as a result of using the staff assisted transfer services or any delay omission or failure in respect to any payment Without limitation this includes if you request us to make a payment to an account held with another financial institution we are not liable for any loss or damage you suffer as a result of a any delay or failure to make a payment which results from a technical failure in the system we use to make a payment from your account with us to another financial institution and b any omission delay or failure on the part of the other financial institution in processing that payment If we debit your account we are not acting as your agent or the agent of another person We are not liable for any loss or damage to you from us not acting as you require 30 DEBIT CARD We warrant that we will comply with the requirements of the ePayments Code This section applies if you or an additional cardholder have been issued with or requested a Debit card card The table below lists the accounts with which a Debit card may be used Account Visa Debit card Rural Bank Seasonal Account Jv Rural Bank AgriManager Account v v Available x Not available Note Refer to sections 36 and 37 for additional terms relating to your liability use and sec
120. splayed during your Internet Banking session 33 9 Liability for mistaken payments unauthorised transactions and fraud i You must tell us immediately if you or your authorised user become aware of any delays or mistakes in processing a Bray payment you or your authorised user did not authorise a Bray payment that has been made from your account or you or your authorised users think that you or your authorised user has been fraudulently induced to make a Bray payment ii We will attempt to rectify any such matters in relation to your Bray payment in the way described in this section If a BraY payment is made from your account not being a business account without your knowledge or consent liability for that unauthorised Bray payment will be determined in accordance with section 36 2 Otherwise except as set out in this section i e section 33 9 we are not liable for any loss or damage you suffer as a result of using the Bray scheme iii If a BpaY payment is made to a person or for an amount which is not in accordance with your or an authorised user s instructions if any and your account has been debited with the amount of that payment we will credit that amount to your account However if you were responsible for a mistake resulting in that payment and we cannot recover the amount within 20 business days of us attempting to do so from the person who received the amount of that payment you must
121. staken payments unauthorised transactions and fraud You must notify us immediately if you or your authorised user becomes aware that you may have made a mistake or your authorised user becomes aware that they may have made a mistake when instructing us to make a Pay Anyone transfer except in relation to the Pay Anyone transfer amount refer to section 34 5 for details if you or your authorised user did not authorise a Pay Anyone transfer from your account if you or your authorised user believes a Pay Anyone transfer was not processed in accordance with your or your authorised user s instructions including delays or if you or your authorised user think you or your authorised user have been fraudulently induced to make a Pay Anyone transfer We will attempt to rectify any such matters in relation to your Pay Anyone transfer in the way described in this section If a Pay Anyone transfer is an EFT transaction and the Pay Anyone transfer is made from your account not being a business account without your knowledge or consent liability for that unauthorised Pay Anyone transfer will be determined in accordance with section 36 2 Otherwise except as set out in this section i e section 34 8 we are 36 Banking Accounts Terms amp Conditions not liable for any loss or damage you suffer as a result of using the Pay Anyone service You indemnify us against any loss or damage we may suffer due to any claims suits d
122. t give you advance notice of a change necessitated by an immediate need to restore or maintain the security of the system or individual accounts In the manner required by any applicable law or if there are no such requirements in a manner which is likely to come to the attention of as many account holders as possible which may include by notice on or with your statement of account by notice on ATMs or in branches or by an advertisement in a major daily newspaper RURALBANK 11 After you open an account we will notify you of any material changes to matters specified in or of significant events affecting matters specified in the Terms whilst you hold an account Some specific matters are covered in the previous table We will notify you of other such information prior to or as soon as possible after the change or event occurs except where the material change or significant event is not adverse to your interests and accordingly you would not be expected to be concerned about any delay in receiving the information in which case the notification will be given no later than twelve months after the change or event occurs You agree that we may notify you of variations to terms and conditions or of such other information as contemplated above in writing by press advertisement or publication on the Bendigo Bank website or by any other means permitted by law Where a notification is posted on our website we will plac
123. t is credited that affects your account 30 days before the variation s takes effect In writing press advertisement or publication on the BBL website Varying an interest rate that affects your account Before or on the date the variation s takes effect In writing press advertisement or publication on the BBL website Introducing or increasing fees and charges other than a government charge or a fee or charge relating solely to the use of an access method or the issue of an additional or replacement access method that affects your account 30 days before the fee s and or charge s take effect In writing press advertisement or publication on the BBL website Increasing your liability for losses relating to EFT transactions that affects your account 20 days before the charge s take effect In writing Introducing removing or adjusting a daily transaction limit or other periodic transaction limit that apples to the use of access method for example your card an account from which we permit you to initiate EFT transactions or electronic equipment that affects your account 20 days before the charge s take effect In writing Changing EFT conditions BrayY conditions or Pay Anyone conditions that is not captured above that affect your account In time to comply with any applicable law otherwise in advance of the date the changes s take effect However we will no
124. t the highest marginal tax rate plus the Medicare Levy The amount deducted is forwarded to the Australian Taxation Office We ensure that your TFN details are kept confidential in accordance with the Privacy Act 1988 Cth You may provide your TFN or ABN either when you open an account or at a later time If you provide your TFN or ABN at a later time or it has not been provided at all and withholding tax has already been deducted you can claim this on your next tax return We can only refund a deduction that was made in error in the current tax year i Businesses may provide a ABN as an alternative to a U TFN for business accounts If you are opening an account in joint names TFNs for each applicant are required if withholding tax is not to be deducted Where a formal trust has been established you should provide the trust s TFN If your account is said to be held in trust for someone else but no formal trust has been established for example a trustee account held by parents for children you should provide your own TFN or ABN You may have an exemption from quoting a TFN Please advise us of this exemption when opening an account on your application form e g minors under the age of sixteen years and pensioners If you do not have a TFN or ABN you may be able to obtain one from the Australian Taxation Office As a general guide If you open an account for personal use then you will need to provide us with your T
125. the same day to an account held with another financial institution within Australia Not all financial institutions can accept real time payments so it is advisable to seek confirmation from the financial institution to which the funds are being sent All real time electronic funds transfer requests must be made in writing and forwarded to the address outlined in Section 1 of this document You are required to provide us with the following information together with such other information as we may require at the time the account details for the account from which the funds are being transferred from a valid BSB number for the financial institution to which the funds will be transferred a valid account number and account name for the account to which the funds will be transferred the amount of the transfer and valid signature s to authorise the transaction 29 3 1 Real time electronic funds transfer cut off times If your real time electronic funds transfer request is received by 2 30pm CST on a business day your request will usually be processed and funds debited from your account on the same day Requests received after 2 30pm CST or on a non business day will usually be processed and debited from your account on the next business day The payment will in most cases be credited on the next business day although this can depend on the recipient s financial institution 29 4 Liability staff as
126. the data files to any nominated place 35 5 If a transfer amount is incorrect You must ensure that the information you or your authorised user give us in relation to each Bulk Payment transfer is correct If you or your authorised user discover that we have been instructed to make a transfer for an incorrect amount if the amount transferred is greater than the required amount RURALBANK 37 contact the person or business to whom the funds were transferred to obtain a refund for the excess or if the amount transferred is less than the required amount you or your authorised user should make a further Bulk Payment transfer for the difference 35 6 Suspension of Bulk Payments We may suspend your or your authorised user s right to use the Bulk Payment service at any time if you or your authorised user is suspected of acting in a fraudulent manner 35 7 Liability for mistaken payments unauthorised transactions and fraud You must notify us immediately if you or your authorised user becomes aware that you or your authorised user may have made a mistake except in relation to the Bulk Payment transfer amount refer to section 35 5 for details when instructing us to make a Bulk Payment transfer did not authorise the Bulk Payment transfer from your account believes a Bulk Payment transfer was not processed in accordance with your or your authorised user s instructions including delays or think you or your
127. the day you make the transaction All transactions are subject to available funds in the nominated account at the time of transaction and any minimum maximum transfer restrictions Important Note From time to time we may post information regarding Internet Banking on our website or the logon page for Internet Banking This may include Notices regarding Internet Banking outages Security warnings and advice you should follow to protect yourself Advice of new features and upgrades to Internet Banking and Any changes to terms and conditions for Internet Banking You must ensure that you read any notices posted on the websites and or Internet Banking logon page and ensure that you follow those instructions accordingly 31 4 Equipment As the electronic equipment and software used for access to Internet Banking and Phone Banking is outside the Bank s direct control it is your responsibility to obtain and maintain any electronic equipment e g computer hardware or touchtone telephone and software that you or your authorised user may require to access these services in a manner that minimises the risk of inappropriate access or disclosure of your banking details Such measures include but are not restricted to computer firewalls anti virus and malicious code protection software and computer operating and Internet browser software suitably configured and maintained with the latest vendor security patches and recommen
128. the funds the Receiving Financial Institution will withdraw the funds from the Unintended Recipients account If you made the report after 7 months the Receiving Financial Institution may try to get the consent of the Unintended Recipient to return the funds If the Unintended Recipient consents the Receiving Financial Institution will withdraw those funds from the Unintended Recipients account ii Where the Unintended Recipient does not have sufficient funds available in their account the Receiving Financial Institution will use reasonable endeavours to retrieve the funds from the Unintended Recipient d Where the Receiving Financial Institution withdraws the funds from the Unintended Recipients account the Receiving Financial Institution will return the funds to us We will then return the funds to you We are not required to backdate funds to your account received from an Unintended Recipient nor are we required to adjust interest applied to your account e If the Receiving Financial Institution is not satisfied that a Mistaken Internet Payment has occurred the Receiving Financial Institution may try to get the consent of the Unintended Recipient to return the funds f You will be liable for losses arising from the Mistaken Internet Payment if the Receiving Financial Institution does not recover the funds from the Unintended Recipient g If you are the Unintended Recipient of funds and if we are required to withdraw tho
129. ting system and professional security software before seeking reinstatement and provide proof of the same 32 6 1 Access expiration If you do not use your Internet Banking access ID PIN and where applicable security token authentication key to login to Internet Banking for 180 continuous days your PIN may expire and will need to be reset If you do not use your Phone Banking access ID and PIN to access the Phone Banking service for 365 continuous days your PIN will expire and may need to be reset You can reset your PIN s by contacting Internet and Phone Banking Support Services on 1300 651 839 31 7 Exiting Internet Banking If you or your authorised user use Internet Banking you or your authorised user must click on the log off button when you have finished using the service or if you or the authorised user are going to leave the computer unattended for any period This is particularly important in a work environment or another environment where the terminal you or your authorised user are using may then be used by someone else 31 8 Electronic communication and confirmation of transactions Subject to the requirements of any law and to our undertaking to provide written notices in certain circumstances as outlined in section 10 you agree that we may use electronic means to communicate with you instead of written communication for example to provide you with statements notices transaction confirmations or receip
130. tizen New Zealand citizen residing in Australia or a permanent resident b the nominated accounts must be Rural Bank accounts c the person wishing to use the service must be registered with us as the account holder or as an authorised signatory for the nominated accounts or otherwise have authority acceptable to us to access or conduct transactions on the nominated accounts d we must have received no notification or we must be unaware that a nominated account is under any dispute of any kind with any other party or entity and e we must have received no notification or we must be unaware that an application for bankruptcy or liquidation has been filed either by you or issued or lodged by another person or entity We will make reasonable efforts to ensure the availability of Internet Banking and Phone Banking during the hours we have specified from time to time and to ensure that information we make available to you via Internet Banking and Phone Banking is correct We may block access to Internet Banking and or Phone Banking at any time without notice if we believe either service is being misused by you or your authorised user or is used without your authority We recommend the purchase of a security token to ensure the most secure form of access to Internet Banking Where your access has been blocked due to fraudulent or suspicious activity you must take steps to ensure your computer is updated to the latest available opera
131. to vary interest rates on a number of factors some of which are beyond our control e g changes by the Reserve Bank of Australia to the official cash rate or changes to market rates generally Those rates themselves may be affected by external factors 6 SIGNIFICANT BENEFITS AND RISKS OF PAYMENT PRODUCTS 6 1 Benefits The following benefits apply to payment products RURALBANK 9 Payments can be made outside of business hours The use of payment products may but will not always reduce the risks associated with the theft or loss of cash Depending on the way in which they are used payment products may provide a more efficient way for you to make payments when compared to cash Second level authentication is available for Internet Banking customers to assist in protecting personal information by providing an additional code for use during logon and for authorising payments Refer to section 32 Security Tokens for more details 6 2 Risks Risks associated with payment products may arise These risks can include Unauthorised use of a payment product by a third party including in circumstances where your means to access a payment product such as a card cheque PIN or access ID is lost or stolen You may be able to reduce this risk by taking appropriate steps to protect the security of your means to access the payment product and by carefully checking your statement and notifying us of any errors Further info
132. tomer Contact and Care on 1300 BENDIGO 1300 236 344 or access Bendigo Bank s website at www bendigobank com au select Business then follow the agribusiness prompts id LL 24 ACCOUNT STATEMENTS Account statements provide a record of all transactions made on the account for the statement period You should check your account statement and immediately report any discrepancy by either calling Customer Contact and Care on 1300 BENDIGO 1300 236 344 or by writing to us to the mailing address outlined in Section 2 If you have Statement are issued Rural Bank Seasonal Account Monthly Rural Bank AgriManager Account Monthly Depending on the Account you have as an alternative to receiving paper statements in the post you may elect to opt out of paper statements and only obtain electronic statements on one or more of your accounts using our Internet Banking service id LL You must be registered for Internet Banking in order to access electronic statements You can request a statement of account or query a transaction on your statement of account by contacting Customer Contact and Care on 1300 236 344 25 Overdrawing your account In the absence of an approved credit facility your account must be maintained in positive funds at all times If you authorise a transaction that will overdraw your account we are Part C Accessing your accounts under no obligation to agree to that request We may debit fees
133. transactions as if you had made them yourself and c these terms and conditions apply to the additional card in the same way that they apply to your card You should ensure that any additional cardholder has read these terms and conditions and complies with them If the additional cardholder does not comply with these terms and conditions you will be in default You can arrange to have this authority revoked at any time If you want to revoke the authority of an additional cardholder to access or operate your account you must notify us in writing and return to us any cards cut in half for your protection that we have issued to that person You consent to us giving additional cardholders information about your account 30 8 Foreign currency transactions Transactions conducted using a card in foreign currency amounts are converted either depending on the foreign currency converted a Australian dollars at the appropriate Visa International exchange rate or b United States dollars and then into Australian dollars at the appropriate Visa International exchange rate c An overseas card transaction fee of 2 applies to all cash advance and retail purchase transactions made in currencies other than Australian dollars The fee is added to the total transaction amount debited or credited to the customer s account in Australian dollars The Australian dollar amount is then debited to your primary demand deposit account When
134. transfers can be made Fees may apply to staff assisted transfers Refer to the Rural Bank Schedule of Fees and Charges booklet for more information Account Internal External Real time account account EFT Rural Bank Seasonal v v v Account Rural Bank AgriManager y Account v Available x Not available 29 1 Internal account staff assisted transfer An internal account staff assisted transfer refers to the transfer of funds from your account to another Rural Bank account or Rural Bank account held by you or someone else To request an internal account staff assisted transfer of funds please visit your nearest Bendigo Bank branch You are required to provide us with the following information together with such other information as we may require at the time the amount of the transfer details of the account from which the funds are to be transferred details of the account to which the funds are being transferred and if making a request over the phone certain details to confirm your identity When all relevant information has been supplied your request will be processed This usually occurs on the same day if it is during normal business hours at the office you make the request 29 2 External account staff assisted transfer An external account staff assisted transfer refers to the transfer of funds to an account held with another financial institution within
135. ts We will provide you or your authorised user with a transaction receipt number each time you or your authorised user make a transaction on your account using Internet Banking and Phone Banking You or your authorised user should record the transaction receipt number and it should be quoted if you or your authorised user have any queries in relation to that transaction RURALBANK 29 Subject to the requirements of any law where you or your authorised user carry out a transaction via Internet Banking and we make a transaction record or receipt which you can save or print available to you or your authorised user on the website immediately upon completion of the transaction we will not provide you or your authorised user with a paper transaction record or receipt 31 9 Our responsibility for Internet Banking and Phone Banking Subject to any other provisions of these terms and conditions to the extent permitted by law we are not liable to you or an authorised user for or in connection with a any failure malfunction delay or error for any reason of any equipment system or software that is not controlled provided by or provided on behalf of us including without limitation the telephone computer software and telecommunications and ISP services you or an authorised user use to access Internet Banking and Phone Banking b any unavailability or failure of Internet Banking and Phone Banking of which you or your auth
136. urity of your card and PIN 30 1 Your card We will only issue a card to persons who are Australian citizens New Zealand citizens residing in Australia or permanent residents and twelve years of age or more A card will only be issued to a minor if a parent or legal guardian provides written authorisation by signing Section 2 of the Rural Bank Product Feature Request form The parent or legal guardian will be liable for all transactions conducted by a minor and indemnifies us from any liability A card may only be used in conjunction with one Rural Bank account In other words a separate card will be issued for each account for which you are granted card access The issue and use of a card is at all times at our discretion The card will always remain our property and must be returned to us on demand We may issue replacement cards at any time If we issue a replacement card to you or an additional cardholder you or the additional cardholder must not use the card it replaces and you remain liable for any use of the replaced card Refer to the Rural Bank Schedule of Fees and Charges booklet for any fees that may apply RURAL BANK 25 Prior to the expiry date of a card we will automatically issue a renewal card unless you request us in writing not to do so At least two months prior to the expiration of a card you or an additional card holder must notify us of any change of address This will ensure our records are up to date in th
137. vices menu or via the link on the Account Balances page Step 3 Follow the instructions to activate your chosen security options Once you have activated your security token you must always use the security token to use these services A security token not linked to your access ID will not be able to generate an authentication key that can be used with Internet Banking access ID Where convenient more than one user can be linked to the same security token You can change the extra security options you have activated by contacting Rural Bank Internet Banking Support Services on 1300 651 839 32 3 Security token usage You authorise us to act on all instructions we receive from the use of your security token Depending on the Internet Banking services you use and the security options you have activated your security token is your electronic authorisation to login to Internet Banking and transactions you conduct Suitable care must be taken regarding use of and access to your security token Depending on the token used you may use a PIN to operate your token You must ensure that the PIN you select for your security token is not disclosed to any unauthorised person If you fail to comply we shall be immediately entitled to cancel your use of all or any of the following Internet Banking Pay Anyone Bray Bulk Payments 32 4 Security token battery life Security tokens have an expected battery life
138. y Payment Every new payee or Every payment and every new payee The following table explains what protection each option offers and how it may prevent an unauthorised user from accessing your Internet Banking session or withdrawing funds from your account When a security token is activated for This will prevent an unauthorised user Logon You will not be able to login to who may have obtained your access ID and PIN Internet Banking without entering the by fraudulent means from accessing your account authentication key generated by your assigned security token Pay Anyone An authentication key from your security _ if they are able to login to your Internet Banking every payment token will be required to authorise every Pay Anyone payment you send session from making any Pay Anyone payments from your account Bray every payment An authentication key from your security token will be required to authorise every Bray payment you send Please note you will not need to use your security token when you add or amend a Bpay biller if they are able to login to your Internet Banking session from making any Bray payments from your account Bray every new payee An authentication key from your security token is required to add any new biller or amend an existing biller Please note you will not need to use your s
139. your capacity as account holder and as agent for other account holders and agree to notify all other account holders of the content of any such communications f we do this all of you are deemed to have received the notice statement certificate or other communication If we give a disclosure document such as the terms and conditions to any one of you it is deemed to have been given to all of you and In the event of a dispute we will place a hold on the funds in the account and will require the authority of all of you to withdraw any funds from the account 16 5 Accounts in the name of a Trust Trust accounts can be opened on request for example where one or more persons open an account in which they are named as trustee for another person s e g Trustee accounts by parents or guardians for children you are the Trustee under a will and or you are the Trustee under a deed of family arrangement If you open a trust account we are not taken to be aware of the terms of the trust and we do not have to verify that any transactions you carry out on the account are authorised by the terms of the trust You indemnify us against any claim made upon us in relation to or arising out of the trust Note Real estate trust accounts Solicitor trust accounts and the like are not offered by us 17 Authorising someone to act on your account You may nominate someone else to be an authorised signatory on an
140. ys To prevent delays or complications arising in the processing of your data files you must ensure that you have provided us with correct details of the accounts held by your recipients including BSB numbers account numbers and account names and you hold sufficient cleared funds in your nominated account to cover the total amount of transactions contained within your data files You must use a security token to authenticate payments made via Bendigo Bulk Payments The provisions in clause 33 in relation to the use of security tokens for the Pay Anyone Service apply equally to Bendigo Bulk Payments You are responsible for completing all administration tasks relating to Direct Crediting including dealing with requests for amendments including switching of accounts 35 3 Rejections If your data files have been processed via Rural Bank Bulk Payments and rejections occur as a result of an action taken or not taken by your recipients financial institution it is that financial institution s responsibility to return the rejected credit item correctly to your nominated account i e re credit your nominated account The rejected credit item will normally be returned to your nominated account within three business days of the original processing day We do not advise you of the details of any rejections received from data files processed on your behalf 35 4 Bulk Electronic Clearing System BECS Rural Bank Bulk Payments ar

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