IQ360 - Interquartz
Contents
1. 23 10 WARRANTY 6 23 11 SERVICE 24 1 FEATURES 6 YEAR WARRANTY e 5 YEAR memory retention Handsfree operation for conference calling Built in headset socket to suit a wide range of headset types 100ne touch memory keys Adjustable Headset Handset Handsfree hearing level with slider volume control Mute Key and indicator for privacy on both Handset Handsfree and Headset mic Super bright LED ringer lamp allows visual ringing indication Headset Microphone level adjustment to suit all Headset types so both high gain and low gain Headset mics can be used e Headset Cable Polarity Switch to suit both common normal and reversed Headset plug wiring modes e Mid call mode support change between Headset Handsfree and Handset during a call in any order Trainee Supervisor Mode allows both a Handset user and a Headset user to be online simultaneously without the need for a Headset training cord or adaptor e Silent Ringing feature for Headset users allows the ringing to be heard in the Headset only keeps call center noise levels down by eliminating the sound of ringing during incoming calls Built in support for Alert headset Alert indicator light function Built in switchable Message Waiting option to suit any2. L GNNetzom Advantage L CN Neteom Shades L Plantronics H series with V cord Plantronics P series with P L o Twa O L L gnn LE Dass Fiexpro F100 NTN a Unex F200 Please Note Information above applies to headsets with cord supplied for use without an amplifier Explanation of Headset Mic Adjustment control settings in table 100 Fully Clockwise loudest mic setting 0 100 Fully Anti Clockwise softest mic setting 50 Halfway mid mic level 75 Three quarters Clockwise loud mic level TABLE 1 21 8 GENERAL CARE AND MAINTENANCE This telephone is a precision electronic instrument While in use and storage care should be taken to avoid rough handling extreme temperature and damp or dirty environments CLEANING NEVER use aerosol sprays or other chemical agents or substances that leaves a residue furniture polish for example Use a mild detergent and a damp clean cloth when cleaning Do not allow moisture to enter the telephone s interior damage may result FAILURE TO OPERATE AND SERVICE DIFFICULTIES If telephone service problems occur at any time it is recommended that the installation procedure described in this manual be re checked If a fault occurs try to determine if the fault is with the telephone or with the network or system to which the telephone is connected Disconnect the suspect tel
3. FIGURE 1 BOTTOM VIEW OF IQ360 MULTIFUNCTIONAL INDICATOR LIGHT RINGER HI LOW OFF SWITCH HEADSET POLARITY SWITCH MESSAGE WAITING ON OFF SWITCH TBR TIMING SWITCH 100mS 200mS 600mS PULL OUT TAG There are three different functions Ring Indicator Flashes when the telephone rings with an incoming call In Use Indicator Glows steadily during a call 5 Message Waiting Indicator llluminates when message is waiting in your voicemail system depends on system compatibility The built in Message Waiting option suits any neon 80 VDC type message waiting system and also the telephone has Ericsson BP250 Message Waiting built in other system types are optional extras RINGER PITCH CONTROL The pitch of the ringing sound may be altered by rotating the control RINGER VOLUME SWITCH The three available positions allow selection of OFF no sound LOW volume and HIGH volume of the telephone s ringing sound during an incoming call ALPHA NUMERIC KEYPAD The standard numeric digits are available for normal dialing The alphabetic characters are provided to allow full access to services that require the entering of numerals and letters CRADLE SWITCH Located in the handset cradle this plastic lever is depressed by the handset when placed in the cradle to cut off the line Note Depressing this cradle lever too briefly when intending to terminate a call may result in an accidental hookflash
4. HANDSFREE HEADSET TELEPHONE MODEL 1Q360 6 YEAR Warranty OPERATING INSTRUCTIONS INTERQUARTZ CONTENTS M FEATURES mc 3 2 GENERAL CONTROLS AND INDICATORS 4 MULTIFUNCTIONAL INDICATOR LIGHT tts 5 RINGER PITCH CONTROL 55ecisescasssesssnsaiasiasszeasocnssoserasatdescosoncoserapeobcotesecosessivusbsbsonihsdoctnsbel 6 RINGER VOLUME SWITCH ttt ttt ttti titii tentent 6 ALPHA NUMERIC KEYPAD ttt ttt ttt ttt ttt ttt tette 6 CRADLE SWITCH aecenas tius 6 VOLUME SLIDER TT 7 T MEC 7 HEADSET KEY AND INDICATOR sssessssnsissescssnsssresssscsizessasconsctecaasecactsnsssnsarnsnasdoncessnsdsenesssnas 7 HANDSFREE KEY AND INDICATOR s 7 MUTE KEY AND INDICA OR aea 7 BASIC OPERATION 7 REDIAL PAUSE KEY PIN UU 8 REDIAL PUE PIOS 8 8 3 HANDSFREE OPERA lt 9 HANDSFREE MICROPHONE n se et EErEE E E EEEren 9 USING THE HANDSFREE KEY n n 9 CHANGING FROM HANDSFREE TO HANDSET DURING A CALL 9 CHANGING FROM HANDSET TO HANDSFREE DURING A CALL 9 OUTGOING CALLS USING HANDSFREE MANUAL OR MEMORY DIALLING 10 HINTS FOR HANDSFREE OPERATION u s 10 4 HEADSET OPERATION asses seene senenn eee 11 CLARIA ALERT FEATURE s t t t EEE
5. They must be correctly set to suit your system for correct operation USING THE MEMORIES Many different numbers and codes can be stored You may find it useful to store some of your favourite network facility commands in the telephone for fast convenient access to those facilities e g diversion call forward call back etc Consult your system User Guide for the codes that you need to store 13 6 FEATURE OPERATION Located at the top of the keyboard the ONE TOUCH MEMORY Keys provide easy dialing of often used numbers Each memory can store 15 digits and can store 3 3f Pause and Recall commands Storing a number 1 Lift HANDSET or press HEADSET or HANDSFREE 2 Press STORE 3 Enter the telephone number 4 Press desired memory key 5 Replace HANDSET or press HEADSET or HANDSFREE Dialing a number 1 Lift HANDSET or press HEADSET or HANDSFREE 2 Press desired memory key CASCADE DIALING The contents of any memory can be cascaded or added together with additional manual dialing or other memories In cascade dialing make sure that each dialing sequence is completed before activating the next MEMORY RETENTION The 1Q360 telephone iscapable of retaining its memory contents for up to 5 YEARS battery supplied even when the telephone line haw been disconnected To activate remove the BATTERY PULL OUT TAG Figure 1 The IQ360 can retain its memory contents for up to 30 minutes when unplugged fr
6. improper maintenance lightning strikes or unauthorised repairs or modifications and excludes freight or postage costs to from your local authorised service centre unless otherwise arranged Consequential loss not included Notification of any defect must be made within the warranty period before a warranty repair can be effected This guarantee is in addition to all other Warranties or Guarantees expressed or implied by the Trade Practices Act or other Commonwealth or State laws and all other obligations and liabilities on the part of Interquartz A Asia Pty Ltd 23 11 SERVICE CENTRES VICTORIA NEW SOUTH WALES QUEENSLAND SOUTH AUSTRALIA WESTERN AUSTRALIA TASMANIA 24 03 9464 3333 02 9875 4011 07 3252 2255 1800 6 IQTEL 1800 6 IQTEL 1800 6 IQTEL Manufactured International Quartz Limited A Subsidiary of Chiaphua Industries Ltd 3 9393013 03 Copyright INTERNATIONAL QUARTZ LTD 2002
7. neon 80 VDC type message waiting system AND Ericsson BP250 Message Waiting other system types optional Large indicator light to show when the user is on a call User selectable ringer volume and pitch Redial and Pause functions Switchable Recall facility with three flash time settings 100mS 200mS 600mS to suit the host telephone system 3 Compatible with direct lines intelligent networks and PABXs Call Waiting compatible Telstra Customnet compatible Line powered unaffected mains power interruption REN Ringer Equivalence Number 0 68 allows multiple parallel devices on the same line without loading incoming ring Alpha numeric keypad allows full access to services that require the entering of numerals and letters Fully modular connection provides maximum ease of installation on desk or wall 2 GENERAL CONTROLS AND INDICATORS MEMORY KEY MULTIFUNCTIONAL INDICATOR STORE KEY HANDSFREE KEY KEY PAD MUTE INDICATOR MUTE KEY HANDSFREE INDICATOR HANDSET CURLY CORD INDICATOR PBX RECALL KEY HEADSET KEY FIGURE 1 TOP VIEW OF 10360 HANDSFREE HEADSET HEADSET MIC ADJUST RINGER PITCH CONTROL HEADSH Q UNPLUG THE CONNECTION TO THE NETWORK BEFORE OPENING THIS COVER TBR TIMING SWITCH Battery Compartment VOLUME CONTROL
8. ACKET optional not supplied to the wall and attach the WALL MOUNT BRACKET to the underside of telephone see Figure 2 2 To enable the HANDSET to be supported in the cradle follow the procedure shown in Figure 2 to reverse the HANDSET RETAINER 3 NOTE The WALL MOUNT BRACKET and MODULAR WALL JACK illustrated in Figure 2 are available from your authorised Interquartz dealer and can be ordered as Wall Mount Kit No 3 1 Use your thumb to press the 2 Push the HANDSET RETAINER HANDSET RETAINER out of the slot 1 Rotate the HANDSET 2 Insert the HANDSET RETAINER RETAINER 180 back into its slot FIGURE 2 WALL MOUNTING 16 FIGURE 2 WALL MOUNT BRACKET WALL MOUNT BRACKET OPTIONAL NOT INCLUDED WITH PHONE LUG B PIVOT FOR SWING OUT PLATE USED FOR MODEL IQTEL 25 LUG C MOUNTING HOLE F Please note Hao LUG A MOUNTING HOLE E LUG D 1 This wall bracket may be secured onto the wall by using mounting holes E and F 2 Lugs to break off before wall mounting the phone TELEPHONE MODELS BREAK OFF LUGS IQ 90 IQ IQ 150 IQTEL 80 IQ 250 IQTEL 300 IQ 260 IQTEL 500 B and D IQ 360 IQTEL E1 IQ 350 IQTEL E2 IQ 450 IQTE
9. ANDSFREE is used in a noisy room or near a noise generating device for example a TV set all or part of the message may be interrupted and cannot be heard To eliminate this problem try to lower the noise level in the room During the handsfree conversation your telephone will give priority to the person who speaks louder when both people are talking simultaneously Speak ONLY after the other person pauses or stops If the other person complains about poor transmission talk directly at your telephone and from a closer distance as necessary or lower the speaker volume control If the operation of the Handsfree feature is not correct refer to the FAILURE TO OPERATE section 10 4 HEADSET OPERATION The 10360 can be configured to suit many different headsets please consult the INSTALLATION section for details to get the best performance from your headset CLARIA ALERT FEATURE The IQ360 is designed to support the Alert feature available on the Claria headset When pressing the HEADSET key on the telephone the Alert indicator on the Claria headset will illuminate signifying that the user is on a call This feature can be used effectively in call center applications so that the user s colleagues will be aware that the user has a call in progress In addition the MULTIFUNCTIONAL INDICATOR will illuminate during the call BASIC OPERATION To make or receive an outgoing call using the headset Press the HEADSET Key Dial ton
10. E EEEE EEEren 11 BASIC OPERATION aii tatit tuna EEEE EEEE EEEE EEEE 11 HEADSET HANDSET HANDSFREE MODES ss 11 TRAINEE SUPERVISOR MODE TRAINING SUPERVISOR MODE SILENT RINGING FEATURE 5 ADVANCED NETWORK OPERATION 13 PAUSE FUNCTION WHEN DIALLING s s s 13 HOLDING AND TRANSFERRING CALLS n 13 USING THE MEMORIES 13 6 MEMORY FEATURE OPERATION 14 STORING A NUMBER 14 DIALING A NUMBER Inc 14 CASCADE DIALING b attt wen Aces 14 MEMORY RETENTION e idtm tese 14 T 15 WZVe Ac 15 SETTING THE FLASH TIME 15 GENERAL SETTING UP 15 TO reeset 16 WALL MOUNTING 16 LINE CONNECTION eR NP 18 TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION 18 MESSAGE WAITING LIGHT COMPATIBILITY 18 HEADSET MIC ADJUST CONTROL ria pt beris 19 HEADSET POLARITY SWITCH 19 8 GENERAL CARE AND MAINTENANCE 22 CLEANING T 22 FAILURE TO OPERATE AND SERVICE DIFFICULTIES 22 9 THUNDERSTORMS 22 2
11. FREE MICROPHONE Located at the front of the phone Figure 1 its function is to reproduce your voice as you speak to the other party while your telephone is in HANDSFREE mode Positioning of the telephone and therefore the MICROPHONE is important to ensure the best reproduction of your voice USING THE HANDSFREE KEY To commence a HANDSFREE call press the HANDSFREE KEY the telephone will activate the line the SPEAKER and the HANDSFREE MICROPHONE and the INDICATOR will switch on to provide confirmation Dialling and speech can then commence Pressing the key again will terminate the call Incoming calls using HANDSFREE 1 Telephone rings 2 Press HANDSFREE 3 Commence your HANDSFREE conversation Changing from HANDSFREE to HANDSET during a call Lift the HANDSET and resume your conversation the HANDSFREE function will switch off automatically Changing from HANDSET to HANDSFREE during a call 1 Press HANDSFREE 2 Replace HANDSET 3 Resume your conversation using the handsfree function Outgoing calls using HANDSFREE manual memory dialling 1 Press HANDSFREE 2 Dial required number on ALPHA NUMERIC KEYPAD or press desired MEMORY Key 3 Speak as required HINTS FOR HANDSFREE OPERATION As courtesy tell the other party that you are using the Handsfree function He She may or may not want people other than yourself to hear the conversation A quiet environment ensures best Handsfree performance When H
12. L E3 IQ 550 IQTEL ET IQ E2 STUDIO 20 IQTEL 25 A and C IQ 300 9853 XT 9835 A ONLY 9836 9837 FIGURE 3 LINE CONNECTION This telephone is supplied with a RJ45 Plug as the wall plug with the centre pair being reserved for speech and signaling Other types of plugs and cords are available on request TECHNICAL ADJUSTMENTS FOR CORRECT OPERATION CAUTION Please exercise care when adjusting all selectors described as they and their surrounding electronic components may be damaged by rough treatment It is also recommended that all adjustments be made with the telephone disconnected from the line MESSAGE WAITING LIGHT COMPATIBILITY Located in the Multifunctional Indicator Light the Message Waiting Light can be optionally configured at time of order to be compatible with most host telephone systems on the Australian market The standard factory fitted message waiting light is a neon style circuit suitable for minimum 80V DC signaling and is compatible with NEC FUJITSU ALCATEL later HYBREX and NORTEL PABX systems The Message Waiting Light Switch is located on the telephone s underside enables or disables the light and is factory set in the ON position If this telephone is configured to message waiting mode please note that it is only for PABX systems contact your vendor for clarification If so it may not be connected to any other telephone system or network without the authority of the Australian Telecommu
13. atibility with the two commonly used headset wiring standards 19 Position V suits Plantronics Vista Cords and other Headsets wired in same configuration also known as reversed wiring mode Position P suits Plantronics P cords and other Headsets wired in the same configuration also known as normal wiring mode Please see Table 1 as a guide to the correct settings for most popular headsets RINGER PITCH HEADSET AN Parea O UNPLUG THE CONNECTION TO THE NETWORK BEFORE OPENNGIMSCOVER 9 HEADSET POLARITY SWITCH V Reversed headset polarity Normal headset polarity MESSAGE WAITING ON OFF SWITCH ON OFF TBR TIMING SWITCH Headset Mic Headset Headset Model Adjustment Polarity Control Switch ACS Orator ACS stratos Addcom Elite og g x ES 9 Addcom Contour BTC GHA M201 amp M201N sk lA ojo elg Crest Il GN Netcom Profile III Flex GN Netcom Optima GN Netcom Advantage GN Netcom Shades Plantronics H series with V cord Plantronics P series with P cord THW LS1 A THW Crown Unex Flexpro F100 NTN Acs orator 0 px Acs states O po L ange p Laan Contour L L Sse e Oooo Oma EE NN Cranen LE La L N Netcom Protie In Fix pug GNNecomOpime
14. e will be heard in the HEADSET If you are making an outgoing call dial the required number on the keypad Lifting the handset during headset mode will revert to handset mode operation To revert back to headset mode operation during handset mode press the HEADSET Key To hang up press the HEADSET key or replace the handset HEADSET HANDSET HANDSFREE MODES A call can be moved from one mode to any other by pressing the appropriate key Headset or Handsfree or by lifting the Handset TRAINEE SUPERVISOR MODE Allows for the HANDSET and a HEADSET to be used in tandem This will enable a supervisor to monitor a trainee s progress during a call or take over a call The following procedures assume that the trainee is wearing the HEADSET and a call is in progress 11 Training Mode Allows a supervisor to monitor a trainee during a call 1 a trainee s call the supervisor may lift the HANDSET HEADSET indicator will turn off 2 Quickly press the HEADSET key and the indicator will illuminate 3 The trainee may continue the conversation with the supervisor only listening to its th the other party while the trainee listens to its progress through the HEADSET return the call to the trainee press the HEADSET key and replace the HANDSET the cradle SILENT RINGING FEATURE Designed for Call Centers or any application where call related noise is to be kept to a minimum this feature allows incoming calls to ri
15. ephone and test the line with a substitute telephone If the telephone service then operates satisfactorily the fault is in the suspect telephone Test the suspect telephone on a known good line If the fault still occurs the fault is in the suspect telephone Consult your Interquartz dealer for further advice if necessary 22 9 THUNDERSTORMS The telephone in common with household electrical appliances can be a source of electric and acoustic shock during thunderstorms The possibility of a telephone user experiencing a shock is minimal Nevertheless customers should be aware of some simple precautions to follow during thunderstorms Use your telephone only for calls of the utmost urgency Keep these calls brief Whilst using your telephone keep clear of electrical appliances and metal fixtures such as stoves air conditioners refrigerators window frames and sinks 10 WARRANTY 6 YEARS Interquartz A Asia Pty Ltd warrants the original purchaser against failure under normal usage and in the environment and network for which it was designed resulting from defective material and workmanship at time of manufacture for a period of SIX YEARS from the date of purchase Proof of purchase and date of purchase are required for determining validity of this warranty This warranty does not cover defects or damage due to normal wear and tear negligence accidents exposure to radiation misuse obsolescence incompatibility
16. ht indicates when the mute condition is active To release the mute condition press MUTE again BASIC OPERATION IQ360 can be used as a normal telephone lift the HANDSET to answer an incoming call or lift the HANDSET and dial on the KEYPAD to commence an outgoing call Please refer to the appropriate sections to learn more about advanced operating instructions REDIAL PAUSE KEY Redial Function Press to redial the last number previously dialed which may be up to 31 digits long It can be used in handset and headset modes Dialing more than 31 digits during one call will cause erasure of the entire number from the redial memory EXAMPLE TO REDIAL LAST NUMBER 1 Lift HANDSET or press HEADSET or HANDSFREE 2 Press REDIAL PAUSE FUNCTION The Pause command may be needed if your phone is connected to any network where a pause is required e g between internal and external dial tones For manual dialing 1 Lift HANDSET 2 Dial any digits required before the pause 3 Press PAUSE 4 Dial the remaining digits For memory usage storage procedure 1 Lift HANDSET or press HEADSET or HANDSFREE Press STORE Dial digits required before the pause Press REDIAL PAUSE Press STORE Select and press desired MEMORY key Replace HANDSET or press HEADSET or HANDSFREE oO A W When dialed this stored number will Pause at the appropriate place in the dialing sequence 3 HANDSFREE OPERATION HANDS
17. ng silently the operator is aware of the incoming call but the telephone does not add to the room noise To use the telephone in Silent Ringing mode 1 Set the RINGER VOLUME SWITCH to the OFF position signified by the square symbol without a bell symbol inside it 2 Put your headset on and wait for the next incoming call 3 When a call arrives the MULTIFUNCTIONAL INDICATOR will flash and the operator will hear the ringing tone at a low level in the headset 4 Press the HEADSET key to answer the call 5 ADVANCED NETWORK OPERATION Where this telephone is used on an intelligent network such as Easycall Customnet Centel a PABX or other network the following information may be useful PAUSE FUNCTION WHEN DIALLING Depending on your telephone system this may or may not be required If in doubt check with your system supplier or Interquartz dealer as failure to observe your system s requirements may lead to difficulty in making outgoing external calls If you have determined that a pause is required by your host system please refer to the PAUSE Function section to ensure correct usage of the PAUSE button HOLDING AND TRANSFERRING CALLS The method used for these functions is dependent on your system type so you will need to check your system s Extension User Guide The RECALL KEY is typically used to transfer calls It is affected by the setting of the adjustment switches described in the INSTALLATION section of this manual
18. nications Authority For direct line use please disable the message waiting feature using the switch on the telephone s underside HEADSET MIC ADJUST CONTROL This control allows many different headsets on the Australian market to function correctly with the IQ 360 telephone by adjusting the HEADSET S Microphone sensitivity The control is located on the underside of the telephone The adjustment can be made by a small screwdriver or similar implement that will fit into the control slot Please see Table 1 as a guide to the correct settings for most popular headsets To make a headset mic level adjustment With the headset connected as per the instructions in this manual 1 Put the headset on and lift the HANDSET to your other ear and make an out going 2 Pressing the HEADSET key swap between HANDSET and HEADSET mode The indicator will illuminate when the HEADSET is in use a few times while speaking to the other party 3 With the other party s help decide if your voice level is the same when using the HANDSET and HEADSET If you sound too loud on the headset adjust the microphone sensitivity turn anti clockwise so that your voice level when using the HEADSET matches that of the HANDSET Clockwise rotation increases the HEADSET mic output level Please see Table 1 as a guide to the correct settings for most popular headsets HEADSET POLARITY SWITCH Located on the underside of the telephone this switch provides comp
19. om its line cord if the battery pull out tag has not been removed 14 7 INSTALLATION UNPACKING The carton contains the following Telephone body and handset Coiled cord and line cord 2 pieces of Alkaline AA battery Remove battery tag from battery compartment This User Manual SETTING THE FLASH TIME Set the TBR TIMING SWITCH to suit the PABX or host system s required flash time This setting is needed to ensure correct operation of the Recall key on the top panel The settings available are 100mS 200mS 600mS GENERAL SETTING UP Fit the COILED CORD to the appropriate sockets the HANDSET and the telephone base Fit the LINE CORD to the rear socket and to your telephone network outlet Remove the pull out tag from the battery compartment by pulling gently untill completely removed see Figure 1 Set the Ringer Volume and Ringer Pitch controls See following sections to complete the installation 15 The telephone should bd placed on a desk tatile or shelf where it is not likely to be pushed off If the unit is td be wall mounted it shpuld be seated securely the WALL MOUNTING BRACKET Avoid excessive heat Damp dust direct sunlight vibration and other appliances or devices that may transmit or emit electrical or electromagnetic radio frequency noise or signals e g computers welders pagers WALL MOUNTING 1 Fit the optional WALL MOUNT BR
20. that will inadvertently place the call on hold This is known as phantom calls because the held call will probably ring again at your extension within a few minutes the other party will have hung up so it will seem as if you were called by a phantom hence the name phantom calls If you experience this problem when terminating your call please depress the cradle lever a little longer before making receiving your next call i e it is not a system or telephone fault VOLUME SLIDER Used to adjust the volume of the HANDSET HEADSET HANDSFREE hearing level Set to midway for normal listening level Adjustment during a conversation will not be detected by the other party and does not effect outgoing speech RECALL KEY For use with host telephone systems to invoke special network facilities such as hold or call transfer available in your system For further details please consult your host system manuals or user training service Please see the INSTALLATION section for details to adjust the telephone s Flash time HEADSET KEY AND INDICATOR When the HEADSET KEY is pressed a red indicator will glow to show that the HEADSET mode is activated HANDSFREE KEY AND INDICATOR When the HEADSET KEY is pressed a red indicator will glow to show that the HANDSFREE mode is activated MUTE KEY AND INDICATOR When pressed it cuts off transmission from the handset handsfree and headset microphones to allow user privacy The red lig
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