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1. He Iw Transaction id Je Transaction reference Armaunt Min Max Card number first 6 or last 4 digits Pan hash Order number Order description Customer first name Customer last name Customer email Customer phone Customer IP Customer number Search Clear Export to Excel Total number of transactions Issuer Date Order number Amount La 8 12 2011 8 41 36 AM 10012 10 00 NOK a You can use the advanced search in conjunction with the list function list If you know for example that a transaction has been credited select Credited transactions and criteria from the advanced search You can also choose the number of rows you want to display in the list You can narrow a search by date to the exact time We recommend entering a date date range Version 1 0 07 11 2011 Page 6 of 19 nets lf you want to search for a specific amount or several specific amounts you can enter the search parameters in the Min and Max fields If you offer more than one currency you should select the Currency you are searching in User Manual for Netaxept Administration Module You can also search by card type Uncheck the card types you want to exclude from the search All the card types that are available for your webshop are displayed There are several search criteria available but it is a prerequisite that this information is submitted to Nets This might include the customer s e mail ad2. Beskrivelse Tria amp a tegt purchase only Reshrnneise This s a test purchase orbe Kortrsmmer L iepsdate M ne iie Dal 2011 sl Cu Hva ar Gouf Kortram gd You can use terminal design templates to change the appearance of the payment terminal displayed to the customer The advantage of this is that you can customise the terminal to your own design on your home page You also do not need to be PCl certified as the card data is entered on Netaxept s page Find out more at http www betalingsterminal no Netthandel forside T eknisk veiledning T erminal T erminal design templates Version 1 0 07 11 2011 Page 12 of 19 User Manual for Netaxept Administration Module 4 4 Card processing fees nets TECHNOLOGY Transactions Reports Options Manage transactions Charts and statistics Configure your application Options Merchant Terminal Payment update Users Transactions filter Password Help Image Issuer fees Currencies Visa MasterCard American Express Diners club international 27 Uerde Maestro J MicroPayment Save Log out 999999 Netaxept Test Help amp tools Get online training and tools If you want to charge a card processing fee to your customers you can enter a fee here as a fixed amount or a percentage 4 5 Payment update Payment update indicator to the right of the amount on the transaction log page is a tool that simplifies the processing of capitalis
3. 700 00 NOK This is a service that enables the merchant to charge recurring agreement based withdrawals to a customer s credit card Recurring withdrawals are generated by the merchant s own administrative systems and the payment information is transferred to Nets with identification to connect it to the payer s means of payment card On the Recurring withdrawals screen you can see information such as the card s expiry date and a list of all the withdrawals that have been made under this agreement This tab is only displayed if the transaction is a recurring withdrawal Search for the transaction or transactions in the transaction log and click on the relevant transaction This service requires a subscription with both the acquirer and Nets Version 1 0 07 11 2011 Page 8 of 19 User Manual for Netaxept Administration Module 2 6 Call centre Des eu Log out 999999 nets Netaxept TECHNOLOGY Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get online training and tools Transactions Nets Norway A S 999999 Log Callcenter DI Help Order information Customer information Amount Customer number OK Transaction recon reference Customer email Order number Customer phone Order description Card information Creditcard number Expiry date month year DIr 2011 Security code Register payment Sale Auth Register Here you can
4. card or IP and number of transactions per card or IP over a specified period of up to 10 days 4 7 3 Password SS p SE nets eu Log out 999999 nets Netaxept TECHNOLOGY Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get online training and tools Options Merchant Terminal Payment update Users Transactions filter Password Help D Help Old password New passwo rd Verify new password Change password Here the webshop can change the login password on the administration page Please note that your password is personal to you and should be treated as such Your user ID will be blocked after five consecutive failed login attempts The password must contain at least five characters at least one of which must be non alphanumeric e g o Version 1 0 07 11 2011 Page 16 of 19 nets User Manual for Netaxept Administration Module 4 8 Help Online help is also available on most screens Click on the the SCH button to close the help text window icon to display the help text Click on You can switch the online help text function on and off using the checkbox Version 1 0 07 11 2011 Page 17 of 19 nets User Manual for Netaxept Administration Module 5 0 Help and tools This page contains technical documentation and tools to help you get started with the virtual payment solution Acceptance testing for the approval of a co
5. function requires a separate subscription 2 1 Transactions petz eu Log aut 999999 Netaxept TECHNOLOGY Test Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get online training and tools Transactions Nets Norway A S 999999 Log Help All transactions D I advanced Total number of transactions 2 Issuer Date Order number Amount ene 6 12 2011 8 41 36 AM 10012 10 00 Nok 5 12 2011 8 36 01 AM 10011 10 00 NOK __ O nen M Captured Bi ocredited W annulled The transaction log displays transactions for your merchants Here you can view the status of individual transactions make changes such as withdrawals capitalisation and credits refunds and perform an advanced search Click on a transaction to view the details screen where you can make changes to the selected transaction Example status code button Capitalised Withdrawn Cancelled You can also make changes directly by clicking on the status code to the right of each transaction Example status code button The status code can have one of the following colours Loo New EE Credited _ Capitalised withdrawn i Cancelled Version 1 0 07 11 2011 Page 4 of 19 nets This function has three modes see menu option Select Your settings and status field The transaction log contains transactions for the last six months User Manual for Netaxept Administration Module The
6. most recent transactions are displayed at the top of the list You can sort the transactions by clicking on one of the headings Issuer Date and Order number You can select from the drop down list whether to display all approved transactions credited transactions or rejected transactions 2 2 Payment and reconciliation Before you can receive payment from your acquirer the transactions must have been capitalised withdrawn You can always check whether a transaction has been capitalised withdrawn by looking at the colour code of the transaction in the overview All transactions that have been capitalised withdrawn are shown in green The length of time before you receive payment from your acquirer depends on the agreement you have in place with the acquirer Contact your acquirer for more information about your agreement Version 1 0 07 11 2011 Page 5 of 19 nets User Manual for Netaxept Administration Module 2 3 Advanced search E To display the Advanced search menu click on the expand button 7 or the word Advanced CIE p i petz eu Log out 9399999 nets Netaxept TECHNOLOGY Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get anline training and taals Transactions Nets Norway A S 999999 Log Help All transactions ka ES Advanced Number of rows 10 per page Issuer Merchants 999999 Nets Norway Ad wi Iw Date HE
7. record telephone and mail orders manually This service requires a separate subscription with both the acquirer and Nets Here you can record the amount card number expiry date CVC CVV2 code and order reference It is also possible although not compulsory to record the transaction reference order description more detailed text and the customer s telephone number and e mail address If you enter the transaction reference for a direct withdrawal this is the one that will be used for the transaction If you enter this and reserve the amount this transaction reference will be used for the capital transaction unless a new transaction reference is provided You can choose one of two modes Direct withdrawal and Reserve amount Direct withdrawal The transaction is recorded and capitalised withdrawn directly on the customer s card Reserve amount The transaction is recorded The merchants must perform the capitalisation withdrawal themselves for this transaction This can be done in Transaction log Financial services Version 1 0 07 11 2011 Page 9 of 19 User Manual for Netaxept Administration Module 3 0 Reports You can select from the following reports e Turnover e Time of purchase e Transactions e Transaction amount e Approved and rejected transactions All the reports are displayed as graphs The report module is not available with a Start subscription and requires an upgrade to Plus or Advanced Re
8. Netaxept Administration Module User Manual Version 1 0 071111 Table of contents BO ang dee et e ME 3 1 1 Login user ID ANd oasesword 3 2 0 Transactions ER 4 21 EE 4 2 2 Payment and Ree euer e EE 5 SEELEN Benak nee ee ee eee ee eee 6 2 4 Display transaction details 7 SEENEN 8 260 CINTEN EE 9 DO TRS el 10 4 0 Select Your settings ET 11 BA E CNN EE 11 BK on Me E EE 12 4 3 Terminal design templates cccccccccsssseccccceeseeceeseeeeeeceeeseeeseceesseeaeeeesseeaeeeeesssaaeeeessssgeeeeeseas 12 4 4 Card processing fees cx icnsiaccsceisvccnsseavacdantsvesscaecedeeesesnscnneaus icdesesusneansddaeestessceeessesetecuseacessnedaaxeede s 13 AFVN OO ANS a E A A E E E E 13 EE E ee E N E E E E E A ee E E N eee eer eee 14 A OOMOO i aU eana e AA E E E E 15 E JEE Eeer 15 Ae CUM IVY EE 16 BPW ls WON EE 16 Eeer 17 5 0 MSU and OIG EEN 18 nets User Manual for Netaxept Administration Module 1 0 Introduction This document describes the various functions in Netaxept Admin administration interface The most up to date version of the document is always available for download from www netaxept no 1 1 Login user ID and password The login URL for Netaxept Admin is https epayment bbs no Admin nets eu nets Netaxept TECHNOLOGY LOGIN Username Password Log In Your user ID and password will be allocated by your administrator If you forget your password the merchant s administrator ca
9. ation withdrawals and crediting refunds There are three different ways of processing transactions Cs H Select transactions mode If you click on the status field of a transaction in this mode the transaction will be selected and placed on a separate list This list is displayed on the Selected transactions page The Selected transactions link is displayed as soon as the first transaction is placed on the list You can use this list to process all transactions or deselect one or more transactions L Direct mode If you click on the status field of a transaction the transaction will be capitalised withdrawn or credited refunded directly La Direct mode with confirmation The same as for Direct mode but you have to confirm each time this is the default setting Version 1 0 07 11 2011 Page 13 of 19 User Manual for Netaxept Administration Module 4 6 Sub users TECHNOLOGY Transactions Reports Manage transactions Charts and statistics Options Options Configure your application Merchant Terminal Payment update Users Transactions filter Password Help Username Read only 999999 6 E gggg999 7 399999 8 8 12 2011 7 45 00 AM 8 12 2011 7 45 00 AM 8 12 2011 7 45 00 AM Last activity date Owner Per Hansen Ola Nordmann Karl Nordmann SEENEN 8 12 2011 7 45 00 AM 999999 10 8 12 2011 7 45 00 AM nets eu Log out 999999 Netaxept Test Help amp to
10. dress for example Export to Excel This function exports the selected transactions to Excel Selected transactions are all the transactions that meet the search criteria 2 4 Display transaction details Click on a transaction to display more detailed information about it petz eu Log aut 999999 nets Netaxept TECHNOLOGY Transactions Reports Options Helo amp tools Manage transactions Charts and statistics Configure your application Get anline training and toals Transaction Details History Financial operations DI Help Issuer visa Interface mode UI hosted by BBS Status OS Transaction id Sbchazf6sde949ecab0bedag7estcdd Authorization id 096498 Order number 10011 Amount 10 00 NOK Captured 10 00 NOK Credited 0 00 Nok Total 10 00 NOKR ooghe Customer IP 64 49 143 100 ALESUND MORE OG ROMSDAL NORWAY oie Credit card number 497500 0004 Card expiry date 1704 Issuer country Norway On the details screen you can view information such as the transaction source Interface mode You can also see the status of the transaction and information such as the transaction ID order number order description authorised amount reserved amount amount capitalised withdrawn and whether a total or partial credit has been made The total field indicates the net withdrawal You can also see the card issuing country Version 1 0 07 11 2011 Page 7 of 19 nets The History tab
11. mplete implemented solution can also be ordered from this page You can also download this user documentation as a PDF file Version 1 0 07 11 2011 Page 18 of 19 nets User Manual for Netaxept Administration Module Version control Version Created Changes Changed by 1 0 07 11 2011 First version LMURE JTAXT Version 1 0 07 11 2011 Page 19 of 19
12. n Get online training and tools Options Merchant Terminal Payment update Users Transactions filter Password Help Help Please choose merchant Nets Norway A S wi Version 1 0 07 11 2011 Page 11 of 19 nets User Manual for Netaxept Administration Module 4 2 Terminals The merchant can upload its own logo which is displayed in the virtual terminal The logo can be in jpg gif or png format The file must not exceed 480x95 pixels and 100 KB A logo that has been uploaded must be activated before it can be displayed in the virtual terminal You can use the preview function to see what the logo will look like neis eu Log out 999999 nets Netaxept TECHNOLOGY Test Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get online training and tools Options Merchant Terminal Payment update Users Transactions filter Password Help Image Issuer fees DI Help Save Active Image Timestamp Uploaded by Tools Deactivate 6 12 2011 9 57 20 AM 999999 Preview 4 3 Terminal design templates i l i Netaxept nets Netaxept nets Netadept Wbyr tikker netthardel og behadler alle opplyerurniger Netasept Wbyr sike netthandel pg behandier alle oppiarnmejer konbd ngeft korbdenaehb Butikk Ansatt Shop 6 BBS nettenminal test Belape kr 0 10 OR Ordrenummer 10010 Butikk Aas at Shoo 6 BRS nettermanal test Belap kr 0 10 NOK Ordre cr 100 1
13. n generate a new one for you If necessary you can request a password by contacting Nets customer support Telephone 47 815 00 545 E mail netterminal teknisk bbs no Please note that your password is personal to you and should be treated as such The password must contain at least five characters at least one of which must be non alphanumeric e g 2 Your user ID will be blocked after five failed login attempts To unblock your user ID contact Customer Services on 47 81 50 05 45 and provide them with your merchant number Merchantid This service is available 24 hours a day 365 days a year Netaxept Admin is available in the following languages Norwegian Danish Swedish and English The default setting is Norwegian To change the language to Danish Swedish or English click on the corresponding flag in the top left hand corner Once you have logged in you will see a list of merchants you have access to Select the relevant merchant and click If you only have access to one merchant you will be transferred there automatically Version 1 0 07 11 2011 Page 3 of 19 nets User Manual for Netaxept Administration Module 2 0 Transactions In the Transactions menu you are normally presented with a choice If you have a call centre solution there are two tabs on this screen e Log used to search the transaction log e Call centre special function used to manually record mail orders and telephone orders this
14. ols Get online training and tools Merchants e Nets Norway A S e Nets Norway A S e Nettbutikken AS Here the merchant s administrator can enter the actual name for user IDs and assign rights If Read only is selected the user is only able to read data If this checkbox is not selected the user is able to create and modify data The administrator can also link the user to the merchants that the user is to have access to Select the relevant merchant from the list of merchants and click on Add or Remove If a merchant is not linked to a sub user an error message Is displayed at login The administrator can also generate a new password Administrators are created by Nets Version 1 0 07 11 2011 Page 14 of 19 nets User Manual for Netaxept Administration Module 4 7 Combating fraud Netaxept provides a number of different functions to detect and prevent fraud 4 7 1 Transaction filter nets Log out 999999 nets Netaxept TECHNOLOGY Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get online training and tools Options Merchant Terminal Payment update Users Transactions filter Password Help Activity filter Add new filter Help Country filter Europe ww Albania Add Add all Delete all Delete Denmark Delete Norway Delete Sweden The country code filter is used to limit the use of credit cards so that only card
15. port types Turnover Displays turnover by day week month for each currency You can filter by means of payment Time of purchase Displays the number of transactions per hour Transactions Displays transactions by day week monith Transaction amount Displays the highest and lowest amount average amount and the amount that occurs most most frequent for each currency The default period is one month but this can be changed Approved and rejected transactions Displays the percentage and number of approved transactions rejected transactions and erroneous transactions for the specified period ES nets eu Log out 399999 nets Netaxept Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your application Get online training and tools Reports D Help Please choose report Turnover Iw perday wi Period Currency Issuers August sms fo ws 7 ES BE Oe 12 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 26 29 Version 1 0 07 11 2011 Page 10 of 19 User Manual for Netaxept Administration Module 4 0 Select Your settings 4 1 Merchant Here you can select from the merchants you have access to The selected merchant is displayed in the transaction log and reports H netz eu Log out 999999 nets Netaxept TECHNOLOGY Test Transactions Reports Options Help amp tools Manage transactions Charts and statistics Configure your applicatio
16. s issued in specific countries are accepted The default setting is that credit cards from all countries are accepted NB This filter is only available for Visa and MasterCard cards If you only want to accept credit cards from one or several specific countries proceed as follows e Select the relevant country from the list of countries and click on Add e Repeat the process for all the countries you want to add If you want to remove just one or only a few countries from a continent proceed as follows e Select the relevant continent and click on Add all e Repeat the process for all relevant continents e Then delete the country or countries that you do not want to be accepted by clicking on the Delete button for each country If you want to remove card filtering entirely click on the Delete all button Cards from all countries will then be accepted You can update the list of countries accepted if you wish by adding or removing countries Version 1 0 07 11 2011 Page 15 of 19 User Manual for Netaxept Administration Module 4 7 2 Activity filter Activity filter Add new filter Filter type Max amount per card Max amount per card Max amount per IP Number of transactions per card Number of transactions per IP 1 ww day s Period Filter 1 day s Max amount per IP 10 00 NOK 1 days Max amount per card 5000 00 NOK Here the webshop can choose to filter the maximum amount per
17. shows all the subtransactions that form part of the transaction i e order registration order control reservation of amount any withdrawal and credit User Manual for Netaxept Administration Module On the Process transactions tab you can manually cancel a reserved amount and perform capitalisation partial capitalisation If you are performing partial capitalisation you should change the amount manually before clicking the Capitalise button The amount must have been authorised before it can be capitalised Capitalised transactions can be credited Cancellation is used to remove reserved amounts Please note that you cannot perform capitalisation withdrawal on a transaction once the reservation has been removed Cancellations are removed by the card issuer and the speed at which this is processed depends on the card issuer The Description field is for your own notes This field is optional You can also perform a cancellation if you suspect fraud and want to cancel a transaction 2 5 Recurring withdrawals NHETS Administratian netz eu Log out toh nets Netaxept TECHNOLOGY Transactions Reports Options Help Manage transactions Charts and statistics Configure your application Get anline training Transaction Details History Financial operations Recurring Help Transactions Get transactions Issuer Date Order number Amount visa Gi 9 25 2011 2 52 51 PM 412050 300 00 Wok vsa 9 25 2011 1 13 55 PM 7412390
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