Canvio Home FAQ - Toshiba Storage.com
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1. When a large number of files have been uploaded indexing can be a lengthy process While Canvio Home is indexing playback and other functions may be significantly slower than normal Can add another Canvio Home to Yes but the Canvio Home software can only access one my network and access both remotely Canvio Home device at a time Why does it take so long to back up my Backup time depends on the amount of data to be backed system up and the speed of the network The more data to be backed up and the slower the network speed the longer the backup will require to complete Why do suddenly get an error saying One cause for this error is that the network connection filename is not playable when have between your device playing the media and the Canvio been playing it for some time Home NAS device is too slow or has been completely lost and the data required to play the file is not available to continue the playback Please check that your network connection is okay and retry the playback deleted some files had uploaded to Canvio Home keeps a list of files that have already been the Canvio Home When try to uploaded Deleting the file that contains that list will allow upload them again the Upload button is them to be uploaded again greyed out Why How can I re In Windows 7 the file is located in a subdirectory of upload these files C users user name AppData Roaming ArcSoft TotalMedia Backup 2 02. this varies with different versions of Windows but Canvio Home may be mapped to a drive letter in the same way as any other network server For example in Windows 7 open Windows Explorer to Computer Click on Map Network Drive near the top of the window In the dialogue box click Browse and you should be able to find the Canvio Home shares including Public on the network Yes This may be done in several ways When you install Canvio Home software the Canvio Home device s Public share and a private share if you are the first PC to install with that device is mapped to a drive letter such as Z on your computer You can simply open My Computer or Computer and find the name of your Canvio Home and double click to open it in Windows Explorer You can then create folders and copy files just as you would with a locally attached drive This varies with different versions of Windows but the Canvio Home software should have automatically mapped its Public folder to a drive letter on your system By opening Computer you should see Public listed as a mapped drive Double clicking it will open it In the Canvio Home GUI click on the FILE FOLDER UPLOAD button and follow the prompts Canvio Home FAQ How can see how full my Canvio Home is How do connect a USB printer to my Canvio Home When I launch the Canvio Home software get a windows security alert saying that Windows Firewa
3. Canvio Home FAQ What is a Canvio Home device Where can get a user s manual for my Canvio Home What is the warranty on the Canvio Home How do know if my Canvio Home device is working correctly How do know if my Canvio Home is correctly connected to my network How do install Canvio Home on my Windows PC How do I update my Canvio Home firmware and software Canvio Home is a Network Attached Storage device that is designed to be very easy to install and use to back up share and remotely access the files from your computers http www toshibastorage com canviohome Please see the warranty information which is included with your Canvio Home Product The Canvio Home NAS device is working correctly when the LEDs are steadily illuminated With your PC connected to the same network as the Canvio Home in Windows 7 Windows 8 or Windows Vista open the start menu and click on Computer In Windows XP open the start menu and click on Network In the left panel of the window that opens click on Network If the Canvio Home is connected correctly you should see the device name of the Canvio Home In Windows 7 and Windows 8 it should show up twice once under storage and once under media You will need to be connected to the internet on the same network where the Canvio Home is plugged in Download the launcher software from http www toshibastorage com canvi
4. In Windows XP it is in a subdirectory of C Documents and Settings user name Application Data ArcSoft TotalMedia Backup 2 0 The file name is of the form db Do I need to use the Canvio software Yes to access my content remotely Canvio Home FAQ Do need to use the Canvio software No Windows Explorer or similar shells do the job as to access my content locally well Windows Media Player for example can be used to play media contents Why do frequently lose my remote Check the network connection router ISP connection changed the device name during Rerun the setup setup but the device has still not completed setup What should do Why will some of my content play on A codec file is required to play each media type Canvio one device but not another Home uses the codecs that are already installed on the device and each device may have a different set of codecs Can I share a single file or folder with Yes One needs to create a specific private share and let a friend or associate specific users access it How can recover data from my failed PLEASE MAKE SURE TO BACK UP ALL DATA ON ALL Canvio Home CANVIO HOME DEVICES TOSHIBA WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA OR ANY OTHER DAMAGE RESULTING FROM FAILURE OR MALFUNCTION OF THE CANVIO HOME PRODUCT WHEN COPYING OR TRANSFERRING YOUR DATA BE SURE TO CONFIRM WHETHER THE DATA HAVE BEEN SUCCESSFULLY COPIED OR TRANSFERRED T
5. OSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY OR FOR ANY LOSS OF DATA
6. backup using Canvio Home Software From the Canvio Home software open the Settings screen and click Advanced Your browser will open to the advanced management interface to the Canvio Home You will need to log in using your administrator credentials After logging in click on the Advanced button on the left of the screen Click on Configuration Backup Restore Scroll down the page to Restore Default Configuration and click the Restore button within that box Note that this will erase all user data on the Canvio Home as well as any users and shares that have been set up on the box On Window XP Windows 7 or Windows Vista go to the Start menu click on All Programs scroll down the list and click on Toshiba Click on Canvio Home then click on Uninstall Canvio Home On Windows 8 go to the Start screen and locate the Uninstall Canvio Home tile click on it and follow the instructions Resetting the Canvio Home to factory settings deletes the directory information that allows easy display of the information but it does not actually physically erase the data from the disk If you are concerned about the absolute security of your information use a third party data deletion program to ensure that the data is completely erased from the disk The default settings for the software upload your media and other files that you select into the Public share on the Canvio Home That enab
7. en you can afford to wait an extra few moments on the first access after a prolonged gt 10 minutes period of no accesses then we recommend enabling HDD Standby which will allow the Canvio Home s hard drive to spin down and go into sleep mode This will reduce the power consumed to approximately 2 Watts This feature may be found on the Settings page How does iTunes work with my The iTunes server is enabled by default on your Canvio Canvio Home Home When your PC is on the same local network as the Canvio Home you can simply find the Canvio Home in the left hand panel in iTunes under SHARED If you click on the Canvio Home in this list its music library will be displayed by iTunes and songs can be played directly in the same way as from your hard drive on your PC How does the Canvio Home protect The Canvio Home is physically located inside the the privacy of my data security of your own home A user name and password are required to perform administrative tasks and to access the private share of your Canvio Home Private shares can be set up with access restricted to just specific users Canvio Home FAQ How can reset the Canvio Home to factory settings How do I uninstall the Canvio Home Software How do I ensure my private information is deleted from the Canvio Home when dispose or repurpose the Canvio Home Who can see the data on my Canvio Home How do create a
8. is used by the Canvio Home to transmit information inside your LAN Try connecting the Canvio Home directly to the wireless router Make sure your keyboard and mouse are plugged into USB 2 0 ports on your PC Earlier versions of the system backup software did not yet have support for USB 3 0 This may be due to a problem in your internet router s ability to resolve the internet address of the server that provides the PIN information to your Canvio Home Please check that your router s firmware is up to date by going to the web site for the router Also try to turn remote access off and back on The full resolution image takes time to load from the Canvio Home to your device Before the full load is complete the low resolution thumbnails are displayed instead Canvio Home FAQ What if I lose my connection while No downloading a file remotely Will the download restart if reconnect Why do some of my videos stream The ability of a device to play a video depends on a remotely OK and others are constantly number of factors Some of these factors include video buffering resolution file format type and network speed just uploaded a large number of files Media photos videos amp music that is uploaded to I can see them in Windows Explorer Canvio Home is indexed so that it can be organized and Why can t I see them in the Canvio displayed to the user in different ways such as by name Home software or by date
9. les any user on your local area network LAN to access that information The initial setup also creates a private share that can only be accessed using the username and password that you entered during the setup process You can add or delete users to the list of people you want to grant access to that share by using the Settings screen From the Canvio Home screen select the FULL SYSTEM BACKUP button and follow the on screen instructions Refer to the user s manual for more details Canvio Home FAQ What is a backup image Windows said that the device driver for Canvio Home is not installed what does that mean Is a drive letter mapped for my Canvio Home Can map a drive letter to my Canvio Home Can copy files to from the Canvio Home using Windows Explorer How do access the folders on my Canvio Home in Windows Explorer How do upload files onto my Canvio Home using the Canvio Home software A backup image is a complete copy of the data that is on your PC s hard drive which can be used later to recover your PC to the state when the backup image was created No driver is required to use your Canvio Home device so this error message may be ignored Yes this happens automatically during the installation process If you are the first user it should map 2 drives one to the Public Share and one to the Private share that was also created automatically Yes The method for
10. ll has blocked some features of this program When try to connect to my Canvio Home while a backup is in progress sometimes cannot connect Is this normal cannot access my Canvio Home with my smartphone when the phone is connected to the wireless network in my home What am I doing wrong When try to do a bare metal restore using the rescue disk my mouse and keyboard do not work When try to enable remote access to my Canvio Home from the Settings screen no PIN is displayed Why do some photos look bad on my mobile device In the Canvio Home GUI there is a fill gauge which indicates the percent full of the Canvio Home NAS device To set up a network printer 1 Connect a USB cable to the printer and to the USB port on the back of your CANVIO HOME device 2 The printer name and icon will appear listed in your network Double click the printer icon 3 Select or install the printer driver Check the box that corresponds to the network type Private or Public in which you will be using the Canvio Home software and click on the Allow Access button This will enable it to communicate through that network to your Canvio Home Yes this is due to the high data traffic induced by a system backup Try accessing again after the backup has completed If there is an Ethernet switch in your network between your Canvio Home and your wireless router it may be blocking the DLNA protocol which
11. ohome When there are updates available and the UPDATES light is blinking on your CanvioHome GUI you simply click the light and a dialogue box will open to confirm that you want to download and install the new updates Since these updates may involve downloading large files it is recommended that you do this at a time when you will not be using your Canvio Home or your PC Once you click OK the download will be automatic When the installation begins you may need to confirm that it is OK to do the installation of the update Please refer to the user s manual for more details Canvio Home FAQ How do install my Canvio Home app iPhone and Android applications are available for your on my phone my tablet phone or tablet in the App Store or Google Play store free of charge Search for Canvio to find the app How do update my Canvio Home iPhone and Android applications are updated on your app on my phone my tablet phone or tablet by the App Store or Google Play store in the same way as any other app on those devices Should leave my Canvio Home If you plan to access your Canvio Home frequently or if powered on all the time you plan to access it remotely then it is recommended to leave it turned on How much power does my Canvio Your Canvio Home consumes a maximum of 14 Watts Home use when being accessed constantly To reduce power consumption when you will not be accessing it very often and wh
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