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UC Series User Manual V1.0

1. DDNS Settings Dynamic DNS Provider None M Account Password DONS Apply Cancel Item Explanation NTP synchronization Hours The interval of NTP synchronization Default is 24 hours Dynamic DNS Provider Support Dyndns org freedns afraid org www zoneedit com www no ip com Input the account which is applied from DNS provider Input the password which is applied from DNS provider DDNS Input the host which is applied from DNS provider Copyright OZYCOO All Rights Reserved 77 82 After settings click Apply to activate 5 1 2 Activate Configuration Activate Configuration is only for Wi Fi router here PBX settings is separate and not included here There are two ways to activate configurations a After settings for a function of router press Activate at the bottom of the relative page to activate the settings b Click Administration gt Activate Configuration to enter the page as below Activate Configuration Activate Configuration Activate the configuration have been saved before AM Notice During this activation period network will restart and disconnect in a short time please prepare before this operation 5 1 3 Reset Reboot Reset will make the system reset to factory settings and reboot will make the system restart Click Administration gt Reset amp Reboot to show the page as below Reset amp Reboot Reset to Factory Defaults Warning All the
2. network performance Default is disabled 4 2 3 Security The security page allow for configuration of wireless network security encryption settings Click Router Gateway gt Wireless gt Security to show as below E een WE FOCUS WE DELIVER Wireless Security Encryption Settings status e Home Security Policy UC510_AP e Network Status Security Mode Disable y e PBX Operator Access Policy PBX Policy Disable Y Add a station Mac Extensions Inbound Control Advanced Save Cancel Report Router Gateway Internet e Basic e Advanced e Security e Statistics e WPS Reference Item Explanation Select Disabled Allow Reject in the drop down list Add a station Mac Here you can add a new MAC address for a Frequency Wi Fi client If Disabled is selected then the access policy is disabled If Allow is selected then the MAC access is allowed only to access If Reject is selected then all the MAC addresses listed here will be rejected You are allowed to add 64 MAC addresses maximum Wireless network security encryption Settings include security policy and access policy Security policy includes 4 modes OPENWEP WPA2 PSK WPA PSK WPA2 PSK WPA1 WPA2 WEP Wired Equivalent Privacy which is a security algorithm for IEEE 802 11 wireless networks WEP uses the stream cipher RC4 for confidentiality and the CRC 32 checksum for integrity OPENWEP is one way of WEP WPA W
3. Destination Select destination if time matches or does not match the above condition For example for BusinessHours if time matches select operator extension during BusinessHours If out of business hours select Operator voicemail as if time does not match destination Copyright OZYCOO All Rights Reserved 29 82 3 3 Advanced 3 3 1 Options General Default settings for existed extension and new extension Click Advanced gt Options gt General E eer WE FOCUS WE DELIVER General e Home General Global Analog Settings Global SIP Settings e Network Status e PBX Operator Local Extension Settings PBK Operator Extension Extensions Global Ring Time Set sec 20 Inbound Control Enable Transfer kl Enable Music On Ringback Options Auto Answer O Voicemail Record Format SMTP Settings Music Settings Default Settings for New User ciate SIP IAX2 O Agent O Voicemail Follow Me Delete VMail VM Password 1234 NAT Transport UDP sl PIN Sets Audio Codecs Mulaw Malaw 16 722 G6 726 keen CO Speex Call Recording Speed Dial Extension Preferences Smart DID User Extensions 800 to 899 Callback Nr Conference Extensions 900______ to 909 Phone Book IVR Extensions 610 to 629 Feature Codes Queue Extensions 630 to 639 Phone Provisioning Ring Group Extensions 640 to659 Backup Paging Group Extensions 660 to 679 Set Voice Language er Save Cancel Reference Item Explanation Operat
4. Pause Queue Member Pause the agent and the agent cannot receive the call Copyright OZYCOO All Rights Reserved 42 82 Unpause Queue Member Un pause the agent and the agent can receive the call 3 3 13 IP Phone Provisioning Extension When deploying large numbers of IP Phones it is time consuming to have to configure each extension manually UC510 520 allows certain IP Phones to be auto provisioned and therefore all supported phones can be auto provisioned How amazing is this for enterprise To achieve this please record the MAC extension number and username of each phone in the required format please take reference of the auto provision script file model for details then import the formatted file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function DHCP amp PnP Please see details as below Method 1 PnP Settings Select Advance gt Phone Provisioning gt PnP Settings to enable PnP Settings the default will be shown as below Plug and Play PnP Settings Phones Settings PnP Settings Plug and Play PnP Settings Enable 7 greececeee Multicasting Address 224 0 1 75 Port 5060 Save Cancel Note Custom URL is the path for some users to get the phone configuration files specially Method 2 Enable DHCP service Click Router Gateway gt Internet gt LAN DHCP Se
5. Template Variables vM_NAME Recipient s first name and last name V M_DUR The duration of the voicemail message VM_MAILBOX The recipient s extension WM_CALLERID The Caller ID of the person who left the message VM_MSGNUM The message number in your mailbox VM_DATE The date and time the message was left Reference Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email Sender Name The sender s name will be displayed when you receive the Email From Mailbox to send email Subject Subject of the Email Message Input the Email template 3 3 3 SMTP Settings An SMTP server is required to allow email messages to be sent to users with attached voicemail and fax mail messages The system supports connection to cloud based SMTP service providers such as google Configure your SMTP server as follows Click Advance gt SMTP Settings Copyright OZYCOO All Rights Reserved 33 82 SMTP Settings SMTP Settings SMTP Server Port SSL TLS L Enable SMTP Authentication Username Password Send Test Save Cancel Reference Explanation SMTP Server You must set SMTP Server address or domain connected to the CooVox IP PBX which is used for sending the voice message to Email Port Port number for SMTP server Default is 25 and it will be changed to 465 when you enable SSL TLS SST Enable SMTP If your SMTP server needs authentication p
6. Wide Area Network WAN Settings WAN Connection Type STATIC Fixed IP Static Mode IP Address 192 168 1 5 Subnet Mask 255 235 233 0 Default Gateway 192 168 1 1 Primary DNS Server 61 139 2 69 Secondary DNS Server 4 4 4 4 Reference Item Explanation DHCP If DHCP is selected the IP address subnet mask and other relevant information will be obtained from a DHCP server located on the network WAN Connection Type Select DHCP Auto Config Wide Area Network WAN Settings WAN Connection Type DHCP Auto Config 7 PPPoE If PPPoE is selected then the UC510 520 must be connected to the network via ADSL modem WAN Connection Type Select PPPoE ADSL Wide Area Network WAN Settings WAN Connection Type PPPoE ADSL PPPoE Mode User Name pppoe user Password Confirm Password sssessssssses Operation Mode Keep Alive Y Keep Alive Mode Redial Period 60 senconds On demand Mode Idle Time 5 minutes Reference Item Explanation WAN Connection Type PPPoE ADSL User Name Set the username Copyright OZYCOO All Rights Reserved 47 82 Verify Password Verify the password Operation Mode Support three operation modes Keep Alive On Demand Manual Keep Alive when PPPoE is disconnected system will redial PPPoE per 60s On Demand No data from PPPoE to WAN after lasting 5mins PPPoE will be disconnected automatically when data is transported to WAN PPPoE will be
7. if not answered or failover destination Click Inbound Control gt Ring Groups to configure a Ring Group K eer WE FOCUS WE DELIVER Ring Groups List of Ring Groups New Ring Group e Network Status Extension Name Members Options PBX Operator 1 640 Sale 801 SIP 801 802 SIP 802 803 SIP 803 804 SIP 804 Edit Delete Extensions Inbound Routes e IVR IVR Prompts Call Queues Ring Groups Click New Ring Group to create a new ring group Copyright OZYCOO All Rights Reserved 25 82 Mame KE 800 SIF 800 801 SIP 801 A 802 SIP 802 B803 SIP 803 804 SIP 804 B805 SIP 805 806 SIP 806 al B07 SIP 807 y Ring Group Members Available Channels Label Extension for this ring group 641 Ring each all for lasting time sec 40 If not answered O Goto Extension O Goto Voicemail O Goto Ring Group O Goto IVR 8 Hangup Save Cancel Reference Item Explanation Define a name for the Ring Group Define the label for the Ring Group Ring Strategy Select Ring All or Ring in order Ring Group Select the Ring Group Member from Mower e S O O If not answered You can choose to forward the call to extension voicemail ring group IVR maa or hang up if no answered 3 2 6 Blacklist The Blacklist feature allows the blocking of specific phone numbers by Callerid such as the insurance sales credit card sales who interrupted your work you can add their numbers
8. lt 805 gt 18615772016 3 ANSWERED 2014 06 26 01 49 34 805 lt 805 gt 18615772016 4 ANSWERED 2014 06 26 01 46 35 805 lt 805 gt 16615772016 3 ANSWERED 2014 06 26 01 43 05 805 lt 805 gt 16615772016 3 ANSWERED Notice Duration in the call logs is not real charged duration If you need billing PSTN must support polarity reversal function and meanwhile you must configure relevant parameters of polarity Copyright OZYCOO All Rights Reserved 45 82 reversal in trunk configuration for the UC510 520 3 4 3 PBX Debug Logs Click Report gt System Logs you can download delete the system logs PBX Debug Logs PBX Debug Logs Enable PBX Loa Enable PBX Debug Log Save Cancel rt of Logs Download Selected Delete Selected Name Type Options 1 pbx19700101 log PBX Log Delete Download D 2 debug log Debug Log Delete Download Chapter 4 Router Gateway 4 1 Internet 4 1 1 WAN This page is used to configure the WAN port and clone the MAC address The device supports several methods for WAN port access including STATIC Fixed IP DHCP Auto Config PPPoE ADSL L2TP PPTP and UC520 supports LTE by default Static Once you have selected Static a static IP address provided by the network service provider needs to be inserted Subnet mask default gateway and other relevant information must also be set Click Internet gt WAN WAN Connection Type Select STATIC Fixed IP Copyright OZYCOO All Rights Reserved 46 82
9. 55 C Humidity 5 95 Non Condensing 1 1 4 Packing List Copyright OZYCOO All Rights Reserved 6 82 Host 1 set 1 set Antenna 2 pieces 3 pieces Power Supply 1 piece 1 piece Ethernet Cable 1 piece 1 piece Quick Installation Guide 1 piece 1 piece Warranty Card 1 piece 1 piece Chapter 2 Getting Started 2 1 Home The default login URL is http 192 168 1 1 9999 After system login the home page will display status of the system interface and system information including model firmware version and running time ya GOD WE FOCUS WE DELIVER Access Point Status System Interface e Network Status Analog Network e PBX Operator 2 1 4 3 2 1 Wifi WAN PBX DOWN DOWN DOWN Extensions Inbound Control System Info Advanced Report Model UC510 a Firmware Version 1 0 Router Gateway System Time 06 19 14 13 53 Internet System Up Time 23 min Wireless Firewall VPN System Administration System Interface Connecting Status of Interfaces If an Analog module is connected FXO or FXS will be displayed at the appropriate position If no Analogue module is connected then N A will be displayed If Ethernet is connected on either LAN or WAN UP will be displayed for the relevant port If no connection is detected on the port DOWN will be displayed If Wi Fi is enabled ON will be displayed and if not enabled OFF is displayed System Info Displays device model s
10. DISA Wi Fi Basic Setup Dial Plan Wi Fi Security Setup Follow Me Wi Fi Mac Address Filter IVR IVR Prompts Inbound Route Music On Hold Outbound Route Phone Provisioning Ring Group SIP FXO Trunk Time Rule Voicemail Voicemail to Email Wi Fi Advanced Setup Online Host NAT Port Forwarding DMZ Host 4 82 1 1 2 Hardware Interfaces UC510 Front Panel UC510Rear Panel 1 Turbo Button 1 Power Interface DC 12V 2A 5 Ethernet Interfaces 10 100Mbps 2 Analog Ports FXO FXS 2 USB Ports Copyright OZYCOO All Rights Reserved 5 82 UC510 520 LED Indication Indication Function Status Explanation i AA Power Status PWR Power Off On WSC Succeeded Off after300s WPS Ready or Disabled WPS Status WPS 200ms Blink WSC Running Timeout 120s 100ms Blink WSC Failed or Timeout 120s Data Transporting e WAN Data Status LAN 1 2 3 4 Data Status Off Off Off Off ff LAN Pas Wireless Status 8 IEN Channel Loading Failed Module Works Blink Module Loading Succeeded or 3G 4G Status l Data Transporting UC520 support O No Module or No SIM card or Not Working Notice WPS Wi Fi Protected Setup WSC Wi Fi Simple Configuration on ume Discomnected on weren on werna on Channel Loading succeeded or renel Loading Fated on Chanel Loading succeeded of on 1 1 3 Environmental Requirements Working Temperature 0 C 40 C Storage Tempreture 20 C
11. From VoIP Channels e IVR Prompts e Call Queues ae f Distinctive Ring Tone Destination Goto IVR vV e Ring Groups e Black List e Time Based Rules Advanced Save Cancel Report Router Gateway Internet Wireless Firewall VPN System Administration General Distinctive Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External the phone will play this ring tone when receiving the call Note The phone must support such feature as well Select all calls coming in on a specific port FXO VoIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to be displayed Port DIDs To have incoming calls from a PSTN trunk port FXO trunk answered by a specific extension user call queue conference bridge or IVR please configure here Click Port DIDs gt New Port DIDs Copyright OZYCOO All Rights Reserved 16 82 New Port DID A Port Label Destination Goto Extension 32800 800 w Save Cancel Reference Item Explanation Label Set a label for the port Incoming calls from this port will display the Leen Destination Incoming calls will be answered by the specified destination ee ero Number DIDs If you want to set the destination of inbound calls through VoIP and E1 T1 Trunks based on the incoming DNIS dialed number or DID you can specify the D
12. Min Rate 50 Max Rate 100 e High Min Rate 10 se Max Rate 100 Default Min Rate 30 e Max Rate 100 e Low Min Rate 10 Max Rate 100 e QoS Download Group Settings Highest Min Rate 50 Max Rate 100 High Min Rate 10 e Max Rate 100 e Default Min Rate 30 e Max Rate 100 e Low Min Rate 10 es Max Rate 100 e Click Submit save the settings to automatically activate the upload or download flow control Reference Explanation Quality of Service Select the QoS Disable Bi direction Upload to Internet Download from Internet Bi direction include Upload to internet and Download from internet Upload Bandwidth Define the upload bandwidth it can be selected from the list or Jee ne Rene Download Bandwidth Define the download bandwidth it can be selected from the list or eseou custom defined QoS Model Support three models DRR Deficit Round Robin SPQ Strict Priority ageet a Y Reserve the bandwidth It is recommended to reserve 10 Default is 0 QoS Upload Group Highest High Default Low Settings Take the above as example Highest Min Rate 50 Max Rate 100 High Min Rate 10 Max Rate 100 Default Min Rate 30 Max Rate 100 Low Min Rate 10 Max Rate 100 If the bandwidth of upload download is 10M then the lowest bandwidth for Highest group user is 5M highest bandwidth can be up to 10M The lowest bandwidth for High group user is 1M the highes
13. No Answer 073 Do Not Disturb Enable Do Not Disturb 74 Disable Do Not Disturb 074 Black List Blacklist a number 75 Remove a number from the blacklist 075 Voicemail Voicemail Main Menu 60 Check Extension Voicemail 61 Call Queues Pause Queue Member Extension 95 Unpause Queue Member Extension 095 Save Cancel Reference Explanation Extension to Dial for Parking Define an extension for parking calls Extension Range to Park Calls Define the extension range for parking calls e g 701 720 Call Parking Time sec Define the time for parking calls UC510 520 will return the call to the extension after this time is expired Copyright OZYCOO All Rights Reserved 41 82 Pickup Extension This feature code will pick up a call given that the callers extension and the ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension Blind Transfer To Allow unattended or blind transfer while on a call based on the following steps 1 While on a call with caller A the user dials the blind transfer key sequence in this case The system places the original call with A on hold says Transfer then gives a dial tone 2 Dial the transferee extension or phone number you wish to
14. OZYCOO All Rights Reserved 12 82 The outbound trunk will be in the list of VoIP Trunks when the trunk is added successfully FXO Trunk Click FXO Trunk gt New FXO Trunk New FXO Trunk x Description Lines Fxo 1 Prefix Advanced Options Call Method Busy Detection Busy Count 3 Input Volume Output Volume Call Progress Progress Zone Busy Pattern Language Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection Il Save Cancel FXO Trunk Reference Item Explanation Description for this trunk Check one or two channels FXO to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc Select one or more of the available channels to be used for this trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined 3 1 3 Outbound Routes Outbound Routes are used to define which trunk groups are used by a specific extension when placing outbound calls If you don t allow an extension user to place external calls please ignore this section Please configure on this page Basic gt Outbound Routes Copyright OZYCOO All Rights Reserved 13 82 E een WE FOCUS WE DELIVER Logout DialPlans DialPlans DialRules e Networ
15. Reserved 51 82 A Notice VLAN IP address of LAN3 LAN2 LAN1 must be in different network segments MAC address must be different from LAN port MAC address must be different during Port VLAN DHCP Server Setup DHCP Server can used to automatically assign IP address to terminals accessing UC510 520 Only the IP address range set here can be assigned automatically DHCP Server Setup DHCP Type Enable Start IP Address End IP Address Subnet Mask Primary DNS Server Secondary DNS Server TFIP Server Default Gateway Lease Time Statically Assigned Statically Assigned Statically Assigned Reference Item 192 168 10 150 192 168 10 200 200 200 200 0 8 3 8 8 4 4 4 4 192 168 10 75 66400 MAC IP MAC IP MAC IP Explanation Secondary DNS Server TFTP Server Lease Time Statically Assigned Other Settings Copyright OZYCOO All Rights Reserved Set secondary DNS sever address Set TFTP server address which supports OPTION66 and be used for IP PBX Auto Provision Set the lease time of IP Set statically assigned MAC and IP at most 3 The client will receive the corresponding IP address when DHCP is enabled Default Gateway Set default gateway address it is recommended to be the LAN or extended LAN IP address otherwise LAN user cannot surf internet 52 82 Other LLTD Disable IGMP Proxy Disable Y DNS Proxy Enable Y Reference Explanation L
16. TKIP AES User can select one of three encryption algorithms Input Wi Fi password The key update interval defaults to 3600 seconds WPA Algorithms Pass Phrase Key Renewal Interval 4 2 4 Statistics Wireless transmit receive status statistics click Router Gateway gt Wireless 1 gt Statistics to show as below E een WE FOCUS WE DELIVER Station Statistics Transmit Statistics e Network Status Tx Success 284638 Tx Retry Count 389 PER 0 1 Tx Fail after retry 16 PLR 5 6e 05 RTS Succeed To Receive CTS 0 RTS Fail To Receive CTS O e PBX Operator Extensions Inbound Control Receive Statistics Advanced BEA Frames Received Successfully 9690079 LERSE T Frames Received With CRC Error 7107330 PER 42 3 Router Gateway Internet SNR SNR 12 3 n a e Basic e Advanced e Security e Statistics DE Copyright OZYCOO All Rights Reserved 66 82 Statistical parameter table Item Description Tx Success Successful transmission package size by byte Tx Retry Count Transmission retry count by byte PER Percent Ratio count by percentage Tx Fail after retry Statistics of Retry after transmission failure by byte PLR linia Packet Loss Rate RTS Succeed To Receive CTS Received CTS successfully after sending RTS RTS CTS refer to Request to Send and Clear to Send flow control signal RTS Fail To Receive CTS Failed to receive CTS after sending RTS RTS CTS refer to Req
17. configuration data will be lost when the system is reset to factory default Please confirm that you have already backed up the configuration before reset Reset to Factory Defaults Reboot Warning Rebooting the system will terminate all active calls Reboot Click Factory Defaults to reset the system to the Factory settings click Reboot to restart the system AM Notice All network will be disconnected when system reboots and all the business will be interrupted All Copyright OZYCOO All Rights Reserved 78 82 the functionalities are not available in a short time please prepare before operation 5 1 4 Statistics You can check the system operation condition from Statistics including memory usage network contract quantity of packages etc Click Administration gt Statistics to take a view Statistic Memory WAN LAN WAN All interfaces ra WAN Remark ra0 Wi Fi interface LAN includes LAN1 LAN4 by default 5 1 5 Upgrade Memory total Memory left Rx packets Rx bytes Tx packets Tx bytes Rx packets Rx bytes Tx packets Tx bytes Rx packets Rx bytes Tx packets Tx bytes Rx packets Rx bytes Tx packets Tx bytes Rx packets Rx bytes Tx packets Tx bytes 122644 kB 69776 kB 1 012 2250920 4353 398438 2314 249009 2172 1190722 6089 741533 3186 962570 17014 2251588 4353 398438 2314 249009 2172 1190722 Upgrade is used to
18. i tera 69 AZ SV SCCM Ie WV lll ad 71 3 Open PORES NA idad aida 72 ES A POMC RO Wa al NAT aa ido 73 SII daa 74 Ade EE 74 Ad e VPN SOR OP A A A A A O 74 O Us toes ares ae ea eee he eho cad 77 SE ce ett eI a 77 tk e Fre EE 77 512 Activate ConieuratiON diene dida 78 SES RESCE MRED OOL naa 78 PEA ALIS CIES a A II O eg ebe eegen 79 Dios WOO EE 79 Ds BIC KU Go REO ei 80 Sil tere 81 Copyright OZYCOO All Rights Reserved 3 82 Chapter 1 Brief Introduction 1 1 Brief Introduction of UC510 UC520 UC510 520 is designed specifically as an IP Office for SOHOs Small Office and Home Offices The new solution offers not only a Wi Fi router supporting VPN Client Server VLAN and external ADSL connection but also a fully featured IP PBX that can host up to 10 extensions with 2 analog ports connected and supports Call Forward Blind Attendant Transfer and many other features UC510 520 is configured and managed through a single web GUI which significantly reduces the time and effort required to install the product This simplified management and reduction in hardware costs through merging two products into one makes the UC510 an amazing and cost effective solution for SOHOs Telephony Module Built in 2 FXO or 1FXOS LTE is default in UC520 1 1 1 Main Features PBX Features BLF Router Features Blind Attended Transfer Internet Access PPPoE Static or DHCP Call Forward VLAN IEEE802 1Q Call Pickup DHCP List DID Blind IP to MAC
19. re connected automatically Manual When PPPoE is disconnected you have to click Save Activate manually and PPPoE will redial L2TP If L2TP is selected the UC510 520 will serve as a VPN client and therefore all traffic sent and received will be encrypted providing safe access to the business network by dialing to the Internet Service Provider ISP or connecting to the internet or other network WAN Connection Type Select L2TP Wide Area Network WAN Settings WAN Connection Type L2TP T L2TP Mode Server IP Dip server User Name Dn user Password sessesesses Address Mode Static IP Address 172 16 0 1 Subnet Mask 255 255 255 0 Default Gateway 172 16 0 254 Operation Mode Keep Alive Keep Alive Mode Redial Period 60 senconds Reference Item Explanation Subnet Mask Set subnet mask when Address Mode is Static Default Gateway Set default gateway when Address Mode is Static Operation Mode Support two operation modes Keep Alive Manual Keep Alive when L2TP is disconnected system will connect again every 60s Manual When L2TP is disconnected you have to connect manually Copyright OZYCOO All Rights Reserved 48 82 PPTP If PPTP is selected the UC510 520 will serve as a VPN client and therefore all traffic sent and received will be encrypted providing safe access to the business network by dialing to the Internet Service Provider ISP or connecting to the in
20. 1 Call Queues 2 Call Queues 3 e Network Status e PBX Operator Call Queue Reference PBX Queue Number 630 Label Extensions Ring Strategy Agents Inbound Routes IVR IVR Prompts e Call Queues e Ring Groups ueue Options Announcements e Black List Q P j i 15 e Time Based Rules Agent TameOut sec 22 Caller Position Announcements Advanced Auto Pause Frequency sec 30 NN Wrap Up Time sec 10 Announce Hold Time A Max Wait Time sec Router Gateway Max Callers 8 Periodic Announcements Internet C Join Empty Repeat Frequency sec 0 Wireless C Leave When Empty Announcements Prompt _ A gt AA A O If not answered Firewall C Auto Fill Destination Hangup Y VPN C Report Hold Time System System Save Cancel Administration Reference Item Explanation Define an extension number to identify the queue Define the label for the queue Ring Strategy RingAll Ring all available agents until one answers default RoundRobin Starting with the first agent ring the extension of each agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently received a call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system rememb
21. 55 default 1 2346 range 256 2346 default 2346 2347 range 1 2347 default 2347 100 range 1 100 default 100 Enable Disable Enable Disable Enable Disable Enable ODisable OEnable SDisable onty in A band None M Enable Disable Enable Disable Save Cancel Instruction BG Protection Mode BG IEEE802 11b g Copyright ZYCOO All Rights Reserved 61 82 It benefits for improving slower wireless connection access to router by complex multiple mode The default is Auto Beacon Interval Beacons are packets sent by a wireless Access Point to synchronize wireless devices Beacon Interval is the time between beacon transmissions The access speed of the wireless client will be higher when the interval value is lower The default is 100ms Data Beacon Rate DTIM A DTIM is a countdown informing clients of the next window for listening to broadcast and multicast messages The default is 1ms Fragment Threshold Specifies the fragmentation threshold for data packets when the packet length exceeds fragmentation threshold it will be divided into various data packets automatically More data packets will result in poor performance of the network It s not recommended to set a lower value The default is 2346 RTS Threshold Specify the RTS threshold for data packets when the packet length exceeds this value the router will send the RTS to destination for negotiate after recei
22. 7 807 SIP DialPlan1 Edit Report O gt 808 808 SIP DialPlan1 Edit O 10 809 809 SIP DialPlan1 Edit Router Gateway Internet Wireless Firewall VPN System Administration Click New User to see the extension configuration interface as below Copyright OZYCOO All Rights Reserved 9 82 New x General SIP kl TAX C Name 810 Extension 810 Password ULrkn3wWrw Outbound CID DialPlan DialPlani Analog Phone Voicemail Enable k Password 1234 Delete VMail Email Fax Vorcemail Other Options Agent TT Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP sl DTMF Mode Permit IP Video Options Video Call H 261 LJH 263 L H 263 L H 264 Audio Codecs ulaw Y alaw 16 722 16 726 doen Ll Speex Save Cancel Reference Item Explanation Dial Plan Please choose the Dial Plan which is defined in the menu Outbound Routes Analog Phone Please choose the relative FXS port for your analog phone Enable the voicemail account VM Password Set password for Voicemail For security reasons do not use the extension number or any easy combination for example 1234 Delete VMail Delete voicemail from the PBX after it s sent by email Email Extension user s email address to receive email messages with attached FAX Voicemail fax or voicemail you need configure the fax to email voicemail options e g Tom gmail com Set this extensi
23. E een VWetocue We Deliver We Focus We Deliver a pS sa gt a Led e UC5IO UC5R2O IP Office for SOHO Table of Contents Safety Notice Please read the following safety notices before installing or using this device They are crucial for safe and reliable operation of the device Failure to follow the instructions contained in this document may result in damage to your device and void the manufacturer s warranty 1 Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise 2 Before using the external power supply in the package please check your building power voltage Connecting to Inaccurate power voltage may cause fire and damage 3 Please do not damage the power cord If the power cord or plug is impaired do not use it Connecting a damaged power cord may cause fire or electric shock 4 Ensure the plug socket combination is accessible even after the device is installed In order to service this device it will need to be disconnected from the power source 5 Do not drop knock or shake the device Rough handling can break internal circuit boards 6 Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions Doing so may cause the device to malfunction or cause a fire 7 Avoid exposing the device to high temperature above 40 C low temperature be
24. For example BusinessHours Select the start amp end time start amp end day start amp end dates and or start amp end month When an inbound call is processed if the current time of the PBX is within these parameters then the call will go to the if time matches destination If the current time of the PBX is out of these parameters then the call will go to the if time does not match destination Please set from this page Inbound Control gt Time Based Rule K eer WE FOCUS WE DELIVER Time Based Rules Enable Office Closed Timing e Network Status Enable Office Closed Timing 81 Disable Office Closed Timing 081 e PBX Operator Destination X Save Cancel Extensions List of Time Rule New Time Rule Rule Name Options Inbound Routes g 1 TimeRule Edit Delete IVR IVR Prompts Call Queues Ring Groups Black List Time Based Rules Advanced Report Router Gateway Internet Wireless Firewall VPN System Administration Click New Time Rule to create a new Time Rule Copyright OZYCOO All Rights Reserved 28 82 New Time Rule x Rule Name Time amp Date Conditions Start Time lend Time we Start Day lend Day Start Date End Date Start Month End Month Destination if time matches if time does not match Save Cancel 4 Reference Item Explanation Define the name for this Time Rule Time amp Date Conditions Set parameters for Time Day Date Month
25. Groups e Black List e Time Based Rules Advanced Report Router Gateway Internet Wireless Firewall VPN System Administration Copyright OZYCOO All Rights Reserved 18 82 Click NewIVR to create a new IVR Edit working time x IVR Settings Name working time Extension 610 Welcome Message Please Select Custom Prompts Repeat Loops Dial other Extensions Keypress Events Key Action 0 Disabled l A 1 d 3 4 5 6 Fi 8 D e Ny Disabled ke Save Cancel Item Explanation Extension Enter a unique extension or IVR number This number is used to access the IVR from an internal extension Please Select Select the IVR prompt that will provide the caller with instructions on what options are available To configure the prompt in this page IVR Prompt Repeat Loops Loop times to repeat playing the IVR prompt if the caller does not select an option Dial Other Extension Allow user to dial other extensions instead of the listed options Keypress Event Select the available options beside the designated digit Copyright OZYCOO All Rights Reserved 19 82 3 2 3 IVR Prompts IVR prompts can be customized recorded by any extension registered to the PBX or they can be uploaded from the Upload IVR Prompt section below yA Ge Changes Cancelled WE FOCUS WE DELIVER IVR Prompts Y IVR Prompts Upload IVR Prompts e Network Status PBX Operator List of Prompts New Voice D
26. ID and destination user extension queue or IVR etc from the following diagram Click Number DID gt New Number DID New Number DID x DID Number Destination Goto Extension 800 800 Save Cancel Reference Item Explanation DID Number Set DID Number Destination Incoming calls will be answered by the specified destination extension user call queue or IVR etc DOD Settings To configure outbound calls from user extensions to answer with specified destinations user extension queue IVR etc please click DOD Settings gt New DOD Copyright OZYCOO All Rights Reserved 17 82 New DOD A DOD Number Destination Goto Extension 800 800 w Save Cancel Reference Item Explanation DOD Number Set the DOD direct outbound dial number and use it to match the Caller ID Destination Incoming calls will be answered by the specified destination extension user call queue or IVR etc 3 2 2 IVR IVR Interactive Voice Response or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dialpad Click inbound Control gt IVR E eer WE FOCUS WE DELIVER IVR List of IVRs New IVR e Network Status Extension Name Dial other Extensions Options e PBX Operator 1 610 working time Yes Edit Delete 2 611 closed time No Edit Delete Extensions Inbound Routes IVR IVR Prompts Call Queues e Ring
27. ISA Optional define an extension number for this DISA Select DialPlan Select the DialPlan for this DISA Copyright OZYCOO All Rights Reserved 36 82 3 3 6 Follow Me This feature allows callers to automatically be forwarded to one or more internal extensions and or one or more external phone numbers when the call is not answered at the primary extension Please configure as below Click Advanced gt Follow Me gt New Follow Me Follow Me Follow Me Options List of Follow Me New Follow Me New Follow Me x Options extension Ring lasting for 20 seconds Follow Me List Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 806 30 808 20 806 rings after 30 seconos the call is going to 808 3 3 7 PIN Sets This feature allows an administrator to specify a list of PIN codes in a PIN Set These PIN codes can then be used to secure an Outbound Call Route ensuring that users must enter the PIN selected to be able to make an outbound call e g for long distance or international calling Please configure as below Click Advanced gt PIN Sets gt New PIN Set Copyright OZYCOO All Rights Reserved 37 82 PIN Sets List of PIN Sets New PIN Set Name Options 1 test Edit Delete Save Cancel Reference Item Explanation PIN Set Name Define the name for this PIN Set PIN
28. LAN to be exposed to the internet DMZ Settings Click Firewall gt DMZ from the following diagram the data visited from all ports via WAN will be forwarded to the port of client 192 168 10 5 E een WE FOCUS WE DELIVER DMZ Settings DMZ Settings e Network Status DMZ Settings Disable e PBX Operator DMZ IP Address PBX Except TCP port 9999 P Extensions Inbound Control Apply dt Advanced Report Router Gateway Internet Wireless e Mac IP Port Filter e System Firewall e Open Ports NAT e Port Forward NAT e DMZ VPN System Administration Reference Item Description DMZ Setting Enable Disable the DMZ function DMZ IP Address DMZ host IP address Except TCP port 9999 Tick to open TCP port 9999 http Activate Notice Click Activate to activate configurations 4 4 VPN 4 4 1 VPN Server VPN Virtual Private Network is a way of connecting a computer to a remote network in a secure manner to ensure traffic between the computer and remote network is encrypted Most people Copyright OZYCOO All Rights Reserved 74 82 using computers connect to the worldwide web using a normal network they use dial up or broadband It s used by some worker to connect using a laptop to do work they can check their work email and see work websites which cannot be seen on the normal internet UC Series support two kinds of VPN servers L2TP PPTP Max 10 VPN clients are available to connect C
29. LIVER Wireless Security Encryption Settings Security Policy UC510_AP e Network Status Security Mode WPA2 PSK M e PBX Operator WPA oe WPA Algorithms TKIP AES TKIP AES Lo A Pass Phrase 12345678 Inbound Control Key Renewal Interval 3600 seconds 0 4194303 Advanced P Access Policy Report Policy Disable Y Router Gateway i outer Gateway Add a station Mac Internet Save Cancel e Basic e Advanced e Security WPA2 PSK parameter table Description WPA Algorithms Support TKIP and AES TKIP AES User can select one of three encryption algorithms Pass Phrase Input Wi Fi password Copyright OZYCOO All Rights Reserved 65 82 Key Renewal Interval The key update interval defaults to 3600 seconds WPA PSK WPA2 PSK click Router Gateway gt Wireless gt Security then select Security Mode 1 gt WPA PSK WPA2 PSKto show as below E een WE FOCUS WE DELIVER Wireless Security Encryption Settings Security Policy UC510_AP e Network Status Security Mode WPA PSK WPA2 PSK v e PBX Operator WPA WPA Algorithms TKIP AES TKIP AES Extensions Inbound Control Advanced e Access Policy Report Router Gateway Pass Phrase 12345678 Key Renewal Interval 3600 seconds 0 4194303 Policy Disable y Add a station Mac Internet Save Cancel e Basic e Advanced e Security Reference Description Support TKIP and AES
30. LTD Link Layer Topology Discovery is a proprietary Link Layer protocol for network topology discovery and quality of service diagnostics and operates over both wired such as Ethernet IEEE802 3 or power line communication as well as wireless networks such as IEEE802 11 Default is disabled IGMP Proxy IGMP Internet Group Management Protocol is a communications protocol used by hosts and adjacent routers on IP networks to establish multicast group memberships IGMP is an integral part of IP multicast IGMP is one way of IGMP Proxy Default is disabled DNS Proxy DNS proxy server is used by companies to describe a DNS server that directs clients to a proxy server for an unknown list of websites and services It is primarily used to unblock blocked content from websites which contain region restricted content E g When your client device DNS is set as LAN IP of UC510 domains can be analyzed Default is enabled A Notice The DHCP server IP must be in the same segment as the LAN port and the default gateway must be the LAN IP otherwise users will be unable to access the internet 4 1 3 Static Routing Static Routing is a form of routing that occurs when a router uses a manually configured routing entry rather than information from a dynamic routing protocol to forward traffic Click Internet gt Static Routing Copyright OZYCOO All Rights Reserved 53 82 Add a routing rule Destination Range Host Gatewa
31. Please choose file to upload 20 Inbound Routes Upload IVR IVR Prompts Call Queues Ring Groups Black List Time Based Rules Advanced Report Router Gateway Internet Wireless Firewall VPN System Administration Notice UC510 520 supports custom audio files in wav gsm ulaw alaw format Recordings must be smaller than 15MB Copyright OZYCOO All Rights Reserved 21 82 3 2 4 Call Queue Create Agent To allow a user to be an agent in a Call Center queue please check the Agent option for that specific user extension Click Basic gt Extension gt Edit the extension you want to configure Step1 Tick Agent and Save Edit x General SIP Le LAN Name 800 Extension S00 Password xhdmcCkRjcn Outbound CID DialPlan Analog Phone None w Voicemail Enable la Password 1234 Delete VMail Email Fax Voicemail Other Options Agent Y Pickup Group Mobility Extension Mobility Extension Number VoIP Settings NAT Transport UDP w DTMF Mode RFC2833 W Permit IP Video Options Video Call 1H 261 JH 263 JH 263 L H 264 Audio Codecs ulaw lalaw _ G 722 L G 726 lGsm _ Speex Save Cancel Copyright OZYCOO All Rights Reserved 22 82 Step2 Click Inbound Control gt Call Queues Configuration Saved in GOD Settings changed Please Click on Activate Changes to make modifications effect WE FOCUS WE DELIVER Call Queues 1 e Home Call Queues
32. Set Define PIN codes in this list 3 3 8 Speed Dial This feature allows the user to place a call by pressing a reduced number of keys This function is particularly useful for phone users who dial certain numbers on a regular basis From the example here it allows setting up system wide speed dial numbers that translate a feature code 99 plus a two digit code 00 99 into an external phone number Click Advanced gt Speed Dial gt New Speed Dial Speed Dial Speed Dial The prefix of speed dial 99 Save Cancel Speed Dial List New Speed Dial Source Number Destination Number Options No Speed Dial defined Click New Speed Dial to create a new speed dial New Speed Dial x Notice Don t forget to add the outbound dial prefix if you would like to dial an outside number Source Number Destination Number Save Cancel Copyright OZYCOO All Rights Reserved 38 82 E g prefix is 99 speed number is 00 destination telephone number is 85337096 When dial 9900 the call is going to 85337096 automatically 3 3 9 Smart DID Smart DID is defined and developed by ZYCOO directly It s allows the callee to reach the caller directly when calls back via PBX E g Caller A makes an outbound call to the callee B but B is out of office and cannot receive the call When callee B backs to the office he she can make the call back to the caller A directly even he she doesn t know the caller A s extension number C
33. ange Default is Do TT onsen bree Click Add upload rules to add the rule at most 32 rules QoS Upload Group Settings No Name Group Info rot web Highest e Add upload rules Delete It is the same process to add download rule in QoS Download Group Settings Note LAN IP 192 168 1 1 of the UC510 is not included in QoS settings QoS settings is only for client devices connected to LAN of UC510 Copyright OZYCOO All Rights Reserved 57 82 4 1 5 IPv6 Setup Internet Protocol version 6 IPv6 is the latest version of the Internet Protocol IP the communications protocol that provides an identification and location system for IP based devices e g computer on networks and routes traffic across the Internet IPv6 is intended to replace IPv4 which still carries more than 96 of Internet traffic worldwide as of May 2014 Click internet gt 1Pv6 Select Static IP Connection for IPv6 Operation Mode IPv6 Setup IPv6 Connection Type IPv6 Operation Mode Static IP Connection M IPv6 Static IP Setup LAN IPv6 Address Subnet Prefix Length fi WAN IPv6 Address Subnet Prefix Length d Default Gateway Reference Explanation Item IPv6 Operation Mode Static IP Connection LAN IPv6 Address Subnet Prefix Set IPV6 address and subnet prefix length on LAN Length WAN IPv6 Address Subnet Set IPV6 address and subnet prefix length on WAN Prefix Length Default Gateway Set default gateway IPv6 Operation Mod
34. are MARES COS E 5 1 1 3 Environmental REQUIFEMENTS E 6 1 1 4 PPP CP PES E 5 E A N N Na i Iari 6 Chapter 2 Getting Ste eiii 7 L E a tu E 7 22 NEtWOrk Eeer 8 Bso e A 8 Chapters POr 9 KE Ge Ee KE 9 Ll UPN Ce LEE 9 Sl TU arica 11 Sul OU ee ue Be EE 13 SC Se MIDOUNna CONTO EEN 16 3 2 1 Inbound Me 16 A Dl APP o e O O PO E GO E E 18 RTE 20 Se e RO ON ea E A dons ccan sacs 4s at A E EAE EAE 22 A RDE GROUPS AP e En Eo A 25 A o Re BO CC O a E E 26 3 27 ime Based RUSS ern scitrensessi ve cuacdsteeoseatsananestteacusamuansaned duasneniinaqanaddrastatedmadtacmaciens 28 SS AN runa aiii 30 o EOI A 30 Du eV ONG Ol rana 32 RO E Bio 33 334 EE 34 A E O UU E O A 35 3 3 6 FOMOW TE 37 223 l e Sia 37 Bi ODO E E E E E II E 38 3 Mat OID aia 39 a An A II 39 NO ONO e e 40 5312 SA IS COMAS tacita 41 3 3 13 IP Phone PROVISIONING aparador aora 43 3 3 14 Set Voice Prompt Language cooonccocccnonccocnnnoncnunnnnoncnnananoncnnoncnnanonnncnnananoncnnanenonos 44 34 RON perc reer cect et ce ne cerns nein ect caies 45 A Io GUUS E 45 Bd COW OR retratista 45 3 4 3 PBX Debug NOES mirra 46 Copyright ZYCOO All Rights Reserved 2 82 Chapter Chapter AM ROUTE Gale E 46 A cl ta a e e ee en Sear dns e ee ae 46 Gab AY TN 46 A EE 50 AES Statie ROUNE AAA AAA AA AA AAA 53 ATADOS aaa aio 54 ALIPIO SETUD isa 58 ALO Kl AA a aio DEE 58 Dee EE EE 59 WE e 59 A2 AON e da a a a 61 e eeh E 63 AVDA SS e 66 AD Erre Walla dada ca 69 AFA MAGHIP POR
35. d PBC Push Button Configuration PIN Click Apply after inputting PIN WPS Current Status will display the connection is successful after WPS is connected PBC Click Apply after selecting PBC or quickly click the Turbo button on the router wireless clients can connect WPS Status Status about wireless clients connect to the WPS which is in accordance with WPS Current Status 4 3 Firewall 4 3 1 MAC IP Port Filter Any connection request from terminals can be controlled by the filter feature according to the defined rule parameters Filtering based on MAC source IP and source port can prevent the terminal from unauthorized network connections Set MAC IP Port filter Click Firewall gt IMAC IP Port Filter take the following diagram as example the host with 192 168 10 0 24 is allowed to surf internet but the host with 192 168 10 5 is rejected to connect network Copyright OZYCOO All Rights Reserved 69 82 MAC IP Port Filtering Settings Basic Settings MAC IP Port Filtering Enable Default Policy The packet that don t match with any rules would be Accepted T Apply Cancel MAC IP Port Filter Settings Source MAC address Dest IP Address Source IP Address Protocol None Y Dest Port Range E Source Port Range Action Drop e Comment The maximum rule count is 32 Apply Cancel Current MAC IP Port filtering rules in system No Source MAC address Dest IP Ad
36. d allow for simplified administration VLAN Interface Setup LAN1 VLAN SEnable Disable LAN1 VLAN IP Address LAN VLAN Subnet Mask LAN VLAN MAC Address 68 68 2E 07 05 18 LAN VLAN Enable Disable LAN2 VLAN IP Address LANZ VLAN Subnet Mask __ _ o oO O Z o LANZ VLAN MAC Address 68 68 2E 07 05 18 LANZ VLAN Enable Disable LAN3 VLAN IP Address LAN3 VLAN Subnet Mask LANZ VLAN MAC Address 68 68 2E 07 05 18 Reference Item Explanation LAN1 VLAN Enable or Disable VLAN of LAN1 LAN1 VLAN IP Address Set the IP address of VLAN for LAN1 LAN1 VLAN Subnet Mask Set the subnet mask of VLAN for LAN1 LAN1 VLAN MAC Address Set the MAC address of VLAN for LAN1 You need to distribute a new and independent MAC address which cannot be same as the current system LAN2 VLAN Enable or Disable VLAN of LAN2 LAN2 VLAN IP Address Set the IP address of VLAN for LAN2 LAN2 VLAN Subnet Mask Set the subnet mask of VLAN for LAN2 LAN2 VLAN MAC Address Set the MAC address of VLAN for LAN2 You need to distribute a new and independent MAC address which cannot be same as the current system LAN3 VLAN Set the IP address of VLAN for LAN3 LAN3 VLAN IP Address Set the subnet mask of VLAN for LAN3 LAN3 VLAN Subnet Mask Set the MAC address of VLAN for LAN3 LAN3 VLAN MAC Address Set the IP address of VLAN for LAN3 You need to distribute a new and independent MAC address which cannot be same as Copyright OZYCOO All Rights
37. d the backup file s name and date You can click E4to download the backup file and save it to your computer when you need to recovery the settings you can upload it from Upload Backup File or click the Restore button of the relative backup file to recovery the settings Copyright OZYCOO All Rights Reserved 80 82 A Notice All functions will not be available during backup amp restore please prepare before operation Please do not change the backup files in case of any failure of backup or restore 5 1 7 Troubleshooting Troubleshooting is used for network connection test Click Administration gt Troubleshooting gt Ping to test Troubleshooting Ping 61 139 2 69 PING 61 139 2 69 64 bytes from 61 64 bytes from 61 64 bytes from 61 64 bytes from 61 61 139 139 139 139 Ping Traceroute Packets 4 Run Stop 139 2 69 56 data bytes 2 69 3seq 0 tt1 60 time 7 860 ms 2 69 seq 1 tt1 60 time 9 100 ms 2 69 S tz tt1 60 time 7 100 ms 2 69 3seq 3 tt1 60 time 7 060 ms 61 139 2 69 ping statistics 4 packets transmitted 4 packets received 0 packet loss round trip min avg max 7 060 7 780 9 100 ms Input the destination address and contract number then click Run to wait for the results Test route Click Administration gt Troubleshooting gt Traceroute to test Troubleshooting Traceroute Www qq com Run Ping Traceroute Stop traceroute t
38. dress Source IP Address Protocol Dest Port Range Source Port Range Action Comment 1 192 168 10 5 Drop Others would be accepted Delete Selected Cancel Reference Item Explanation MAC IP Port Filter Enable Disable the MAC IP Port filter Default Policy The default strategy set up to receive or discard the specified Mac IP Port of packets Source MAC Address Set the source host MAC address e g 00 12 0f dd 22 01 or null Dest IP Address Set the destination host IP address such as 221 220 215 0 24 or 192 188 10 12 32 or 192 188 10 12 Source IP Address Set the source host IP address such as 192 168 10 0 24or 192 168 10 12 32 or 192 168 10 12 Protocol Set the protocol type None means all types Dest Port Range Set the destination port range Source Port Range Set the source port range Action Set the action Accept or Drop Basic Settings Click Apply and save settings MAC IP Port Filter Settings Click Apply 1 and save settings The maximum rule count is 32 Current MAC IP Port filtering rules in system Current MAC IP Port filtering rules in the system are listed here Click Delete Selected to delete selected rule Copyright OZYCOO All Rights Reserved 70 82 Activate Notice Click Active to activate configuration A Notice If you are not familiar with Firewall settings please DO NOT add rules here by yourself in case of any failure on the system If you are not familiar with the port of applicat
39. dth Guard Interval em ixed Mode Green Field O20 920 40 Long Auto MES Reverse Direction Grant RDG e Auto T ODisable Enable Extension Channel 2432MHz Channel 5 Space Time Block Coding STBC Disable Enable Aggregation MSDU A MSDU Disable Enable Auto Block ACK Disable Enable Decline BA Request Disable Enable HT Disallow TKIP Disable Enable Other HT TxStream 2 e HT RxStream 2 Y Save Cancel Reference Name Radio On Off Introductions RF radio frequency switch Before enabling Wi Fi it must be on The default is On Wi Fi switch Alternative Wireless protocol includes 11b g n mixed Wi Fi On Off Network Mode mode 11b only 11g only and 11n only 2 4G Copyright OZYCOO All Rights Reserved 59 82 Network Name SSID SSID Service Set Identification also known as Wi Fi name allows your wireless network to be easily distinguished from other wireless networks In addition Hidden option can make SSID invisible nobody can search this Wi Fi Isolated option is used for partitioning VLAN under the same SSID in other words Isolated option users could not visit others Host in the same SSID BSSID BSSID is Basic Service Set Identifier which is defined as MAC address of Wi Fi router in IEEE 802 11 Frequency Channel Wi Fi Frequency Channel It can be AutoSelect or selected A as a specific frequency The default is AutoSelect Operatin
40. e Select Tunneling Connection 6RD IPv6 Setup IPv6 Connection Type IPv6 Operation Mode Tunneling Connection 6RD ri Tunneling Connection 6RD Setup ISP 6rd Prefix Prefix Length ISP Border Relay IPv4 Address Reference Item Explanation IPv6 Operation Mode Tunneling Connection 6RD ISP 6rd Prefix Prefix Length Set ISP 6RD prefix prefix length ISP Border Relay IPv4 Address Set IPv4 address on Broadcast Layer 4 1 6 DHCP Client Info The DHCP client info will displays the information of terminals once they have been assigned IP address from DHCP server including hostname MAC address IP address and expiration time Click internet gt DHCP Client Info Copyright OZYCOO All Rights Reserved 58 82 DHCP Client List DHCP Clients Hostname optional MAC Address IP Address Expires in Reference Item Explanation Display all DHCP clients DHCP Clients 4 2 Wireless 4 2 1 Basic This option has some basic settings of wireless such as wireless network high throughput entity module and others Click Router Gateway gt Wireless gt Basic to show as below Basic Wireless Settings Wireless Network Radio On Off RADIO OFF WiFi OFF WiFi On Off Network Mode UCS10 AP 18 FF FF FF FF FF 11b g n mixed mode Hidden Network Name SSID Isolated BSSID Frequ ency Ch ann el 2412MHz Channel 1 e HT Physical Mode Operating Mode Channel BandWi
41. eg 8 8 8 0 24 192 168 10 0 24 eg 0 128 for small packets BE Default Y F Auto Add upload rules Click Add download rules to enter the download rule settings Copyright OZYCOO All Rights Reserved 56 82 Classifier Settings Direction Download Mame Test Group Highest Y Outside IP Address eg 8 8 8 0 24 Packet Length eg 0 128 for small packets DSCP BE Default Y Protocol T Remark DSCP as Auto T Add Download rules Reference Item Explanation Transmission direction no need to configure Custom define the rule name Select the corresponding group or priority group Outside IP address Set outside IP address or network segment and corresponding group subnet mask digits e g 192 168 10 0 24 Or be null to allow all outside IP address Inside IP address Set inside IP address or network segment and subnet mask digits e g 192 168 10 0 24 Or be null to allow all intranet IP Packet Length Set the rule package length or don t set Default is null DSCP DSCP Differential Service Code Point supports BE default AF11 AF12 AF13 AF21 AF22 AF23 AF31 AF32 AF33 AF41 AF42 AF43 EF Default is null Protocol You can select TCP UDP ICMP or null all protocols use the default IP address When TCP or UDP is selected you must complete the outside and intranet port range Remark DSCP as Optional You can reset DSCP for QoS or do not ch
42. elete Selected O Name Options Extensions LJ 1 closed gsm Record Again Play Delete E 2 welcome gsm Record Again Play Delete Inbound Routes e IVR e IVR Prompts e Call Queues e Ring Groups e Black List e Time Based Rules Advanced Report Router Gateway Internet Wireless Firewall VPN System Administration Click IVR Prompts gt New Voice to create new IVR prompt New Voice x File Name Format Extension used for recording Record Cancel Item Explanation File Name Define a name for this voice file Format Select the voice format GSM WAV 16bit supported only Extension used for Select the extension which is used for recording the IVR prompt recording Click Record the extension will ring and the prompt can be recorded after answering the phone To hear the existing recording please click Play Copyright OZYCOO All Rights Reserved 20 82 Play record voice x Extension used for playing Play Cancel Select the extension click Play the selected extension will ring and you will hear the recorded prompt after picking up the phone Upload IVR prompt Click Upload IVR prompt gt Upload E een WE FOCUS WE DELIVER Upload IVR Prompts IVR Prompts Upload IVR Prompts e Home e Network Status Upload IVR Prompts e PBX Operator PBX Note The sound file must be wav 16bit 8000Hz Mono gsm ulaw or alaw O The size is limited in 15MB Extensions
43. elete the voice prompt package Copyright OZYCOO All Rights Reserved 44 82 3 4 Report 3 4 1 Register Status Register status is status report about the registered extensions Click Report gt Regis Register Status N SIP Users Status IAX2 Users Status SIP Trunks Status TAX Trunks Status SIP Users Status Response Follows Privilege Command Name username Host Dyn Forcerport ACL Port Status 800 Unspecified D H o UNENCHH 801 Unspecified D N o UNSNONN 802 Unspecified D H o UNENOWN 803 Unspecified D H o UNENOWN 804 Unspecified D N o UNEMOWNM 205 Unspecified D N o UNENOWN 806 Unspecified D N o UNENOWNM 807 Unspecified D H o UNENCHH 208 Unspecified D N o UNENOWN 809 Unspecified D H o UNENOWN 10 sip peers Monitored 0 online 10 offline Unmonitored 0 online 0 offline END COMMAND ter Status to check status of the users and trunks Click SIP Users Status to show all SIP users status Click IAX2 Users Status to show all IAX2 users status Click SIP Trunks Status to show all SIP Trunks status Click IAX2 Trunks Status to show all IAX2 Trunks status 3 4 2 Call Logs Check call logs by caller ID or callee ID Click Report gt Call Logs Call Logs Start Date meld Caller 10 Filter End Date Download Delete Call Start Caller ID Destination ID Account Code Duration sec Disposition 2014 06 26 02 15 52 605 lt 805 gt 118615772016 3 ANSWERED 2014 06 26 01 50 01 805
44. ers which extension was called last and begins the round robin with the next agent Check each agent that is to be a member of this specific Call Center Queue Copyright OZYCOO All Rights Reserved 23 82 Queue Options Announcements Agent TimeOut sec 15 C Auto Pause Caller Position Announcements Frequency sec 30 Wrap Up Time sec 10 Announce Hold Time Max Wait Time sec Max Callers 8 Periodic Announcements O Join Empty Repeat Frequency sec D CO Auto Fill If mae BEER Destination Hangup Ka C Report Hold Time Reference Item Explanation Agent TimeOut sec Specify the number of seconds to ring an agent s extension before sending the call to the next Agent based on Ring Strategy Auto Pause If an Agent s extension rings and the Agent fails to answer the call automatically pause that agent so they stop receiving calls from the queue Wrap Up Time sec This is the amount of time in seconds that an agent has to complete work on a call after the call is disconnected Default is O which means no wrap up time Max Wait Time sec Calls that have been waiting in the queue for this number of seconds TT e TEA dt O Max Callers Max number of callers who are allowed to wait in the queue Default is 0 which means no limitation With this number of callers in the queue already subsequent callers will be sent to the If not answered destination Join Empty Allow callers to enter the Queue w
45. fine the destination 3 3 11 Phone Book When an incoming call s Caller ID matches a number in the phone book the name of matched number will be displayed Please configure as below Click Advanced gt Phone Book Phone Book Phone Book Create Contact Name Search Show All Delete Selected Name Phone Number Options 1 Yi Liao 85322361 Edit Delete E 2 Yu Ding 8533 7096 Edit Delete 3 Amanda 654713144 Edit Delete Click Create Contact to create a new contact Copyright OZYCOO All Rights Reserved 40 82 Create Contact A Name Phone Number Save Cancel 3 3 12 Feature Codes Feature codes are short dial codes that when manually dialed or programmed into a function key on your phone will allow you to perform actions quickly Click Advanced 1 gt Feature Codes to see the following diagram and you can define the code for each feature Feature Codes Feature Codes Management Call Parking Extension to Dial for Parking Calls 700 Extension Range to Park Calls 701 720 Call Parking Time sec 43 Parking Hints L Pickup Call Pickup Extension 8 Pickup Specified Extension Transfer Blind Transfer Attended Transfer 2 Disconnect Call Timeout for answer on attended transfer sec 15 Call Forward Enable Forward All Calls 71 Disable Forward All Calls 071 Enable Forward on Busy 72 Disable Forward on Busy 072 Enable Forward on No Answer 73 Disable Forward on
46. g Mode Operation mode contains Mixed and Green Field Mixed Mode wireless network card can identify Pre N AP but throughput would be affected Green Field Mode It will reach high throughput but compatibility and system security will be affected The default is Mixed Mode Channel Bandwidth Supports 20MHz and 20MHZ 40MHz channel In IEEE 802 11N mode two 20MHZ channels can be bundled to a A0MHz channel it can be used as two channels in real working environment one is primary the other one is secondary this will double the transmission rate or promote more The default is 20 40 Guard Interval Is used to ensure that distinct transmissions do not interfere with one another These transmissions may belong to different users as in TDMA or to the same user as in OFDM Send interval between the wireless signal long interval or auto interval is alternative MCS MCS Modulation and Coding Scheme is the wireless rate of 802 11n Please select the index value of MCS each value corresponds to a communication rate determined by a set of parameters The default is Auto Reverse Direction Grant RDG Is used to guarantee the normal communication between IN ri Extension Channel If Frequency Channel is AutoSelect then no extension channels If specific channel is selected there will be corresponding extension channel And when Channel Bandwidth is 20MHz there will not be extension channel when Channel Bandwidth is 40MHz
47. hen no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to If not answered destination This option cannot be used with Join Empty simultaneously Auto Fill Callers will be distributed to Agent automatically Report Hold Time Report the hold time of the next caller for Agent when the Agent is geg comneteats enema Ae Frequency sec Repeat frequency to announce the hold time for callers in the Queue wesen 0 means no announcement Announce Hold Announce the hold time Announce yes do not announce no or Time announce once once it will not be announced when the hold time is less than 1 minute Repeat Interval time to play the voice menu for callers 0 mean not to play Frequency sec Select a prompt as the Announcements Prompt from the IVR Prompts Copyright OZYCOO All Rights Reserved 24 82 SR 3 2 5 Ring Groups A Ring Group sometimes called a Hunt Group is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring that collection of extensions is called the ring strategy Once the timeout number of seconds is reached the call will then be directed to the
48. i Fi Protected Access which is a security protocol and security certification program developed by the Wi Fi Alliance to secure wireless computer networks Copyright OZYCOO All Rights Reserved 63 82 WPA2 Wi Fi Protected Access Il known as IEEE 802 11i 2004 is the successor of WPA WPA PSK Wi Fi Protected Access Pre shared Key also referred to WPA Personal It s designed for home and small office networks and doesn t require an authentication server WPA WPA2 is mainly used for enterprise Adopt 802 1x for authentication and generating root key for encryption data but not set PSK pre shared key manually RADIUS server replaced the single password mechanism in authentication When WPS is enabled users can use 4 security encryption modes OPENWEP WPA PSK WPA2 PSK and WPA PSK WPA2 PSK Here let s introduce the 4 modes in detail but WPA2 PSK is recommended OPENWEP Click Router Gateway gt Wireless gt Security Select Security Mode as OPENWEP E een WE FOCUS WE DELIVER a Wireless Security Encryption Settings gt tatus e Home Security Policy UC510_AP e Network Status Security Mode OPEN WEP 3 e PBX Operator Wire Equivalence Protection WEP PBX SP Default Key Key 1 E A WEP Key 1 Hex Y Inbound Control y EEE lt gt CA A Eden WEP Key 2 Hex Y Advanced O j WEP Key 3 Hex v Report WEP Key 4 Hex e Router Gatewa SE Access Policy Internet Po
49. ion program please DO NOT set Default Policy as Dropped in Basic Settings 4 3 2 System Firewall System Firewall is used to strengthen the security of the system and protect connected endpoint devices and the PBX from malicious attacked System Firewall Settings Click Firewall gt System Firewall System Security Settings Remote management Remote management via WAN Allow Ping from WAN Filter Ping from WAN Filter Enable Block Port Scan Block port scan Disable Block SYN Flood Block SYN Flood Disable Stateful Packet Inspection SPI SPI Firewall Disable Apply Cancel Reference Item Explanation Remote management Allow Deny Remote access web GUI and SSH through WAN port The default is Deny Ping form WAN Filter Enable Disable Filter the WAN port in out ping packet TT A Block Port Scan Enable Disable Blocking the WAN port scan Default is Copyright OZYCOO All Rights Reserved 71 82 Block YSN Flood Enable Disable Prevent the SYN Flood attack Default is enabled Stateful Packet Inspection SPI Enable Disable the process used by a firewall to keep track of the state of network connections It s the highest level security Default is enabled 4 3 3 Open Ports NAT Open Ports is used to map the port range between WAN and LAN terminals of UC510 520 The access of WAN to the port range will be directed to the specified terminals on the LAN This featu
50. k Status PBX Operator List of DialPlans New DialPlan Default DialPlan Name Rules Options DialPlani Extensions Ring Groups IVR Call Queues DISA Edit Delete e Extensions e Trunks e Outbound Routes Inbound Control Advanced Report Router Gateway Internet Wireless Firewall VPN system Administration You can configure the basic match pattern of outbound routes and create different dial plan on this page Create as many different dial plans as you need to determine how you need extensions to be allowed to make calls For example create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Click DialPlans gt New DialPlan Edit x DialPlan Name DialPlani Include External Calling Rules No Dial Rules defined Include Internal Calling Rules You can click here to create a Dial Rule Extensions Ring Groups IVR Call Queues DISA Save Cancel You can create one or more DialRules for DialPlans from the DialRules page Copyright OZYCOO All Rights Reserved 14 82 E een WE FOCUS WE DELIVER ess DialRules e Network Status e PBX Operator List of DialRules New DialRule PBX Rule Name Dial Pattern Call Using Options No Dial Rules defined please click on New Dial Rule button to create a New Dial Rule e Extensions e Trunks e Outbo
51. le to upload Select the music you want to upload Note music file must be wav 16bit 8000Hz Single gsm ulaw or alaw and less than 15MB 3 3 5 DISA This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk For example an employee working out of the office who needs to make an international call using trunks connected to the PBX By calling the DISA number after PIN Copyright OZYCOO All Rights Reserved 35 82 authentication the caller hears dial tone and can dial the call Please configure as below Click Advance gt DISA DISA List of DISA New DISA Name Options No DISA defined Please click on New DISA button to create a Disa Click New DISA to create a new DISA New DISA A Name PIN Set schwtbour PINO Record in CDR Response Timeout sec 3 Digit Timeout sec 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan Save Cancel Reference Item Explanation PIN Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Check to record Digit Timeout sec The maximum interval time between digits when typing extension number Default is 5 seconds H Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Extension for this If you want to access DISA by dialing an extension you can D
52. lease enable this Click Send Test after configuration the following diagram will be displayed to ask you to input the Email for receiving Send Test x Email Address Send Cancel Specify the email address and click Send to send the test email Verify that email was successfully sent or not If no email is received please modify the SMTP settings and try again 3 3 4 Music Settings Management of Music on Hold Music on Ringback Music on Queue Click Advance gt Music Settings Copyright OZYCOO All Rights Reserved 34 82 Music Settings Music Settings Music Management Music On Hold Reference Music Music On Ringback Reference Music Music 2 w Music On Queue Reference Music Music 3 w Save Cancel Select the different music file for different Music Music Management Advance gt Music Settings gt Music Management Music Management Music Settings Music Management Music Management Select Music Directory Load Files Delete Upload Music File Select Music Directory Note The sound file must be wav 16bit 8000Hz Mono gsm ulaw or alaw The size is limited in 15MB Please choose file to upload 202 Upload Reference Item Explanation Select Music Directory Select which Music Directory you wish to load Display music name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose fi
53. lick Advanced gt Smart DID Smart DID Smart DID Enable Save Cancel Smart DID Rules List New Smart DID Rule Pattern Strip Prepend Options 1 x Edit Delete Check Enable and Save to make this function efficient Click New Smart DID Rule to display the following diagram New Smart DID Rule x Pattern Strip digits before dialing Prepend before dialing Save Cancel Input the pattern and define how many digits need to be stripped or prepended then click Save gt Activate 3 3 10 Callback This feature allows an external caller to place an inbound call to the PBX The inbound call will be disconnected and subsequently the PBX will place an outbound call back to this number and forwarded to defined destination after the call is connected Please configure as below Click Advanced gt Callback Copyright OZYCOO All Rights Reserved 39 82 Callback Number Settings Callback Number Settings Enable L Strip digits before dialing Prepend before dialing DialPlan Save Cancel List of Callback Number New Callback Number Callback Number Destination Options No Callback Number defined Enable this function select DialPlan and define the callback rule strip digits or prepend prefix Click New Callback Number to add callback number Mew Callback Number x Callback Number Destination Goto Extension 800 800 w Save Cancel Input callback number and de
54. lick Router Gateway gt VPN gt VPN Server enable L2TP as the following diagram VPN Server e Network Status e PBX Operator VPN Server L2TP PPTP Extensions Enable Y Remote Start IP 192 168 100 2 Remote End IP 192 168 100 10 Advanced Local IP 192 168 100 1 Primary DNS 8 8 8 8 LAM Alternate DNS 4 4 4 4 Router Gateway Authentication Method chap pap VA Debug Inbound Control Report Internet Wireless Save Cancel Firewall Status L2TP Enable e VPN Server System Administration Reference Item Explanation Enable Enable Disable L2TP or PPTP Remote Start IP Remote Start IP distributed to client by L2TP Remote End IP Remote End IP distributed to client by L2TP Local IP Local IP Primary DNS Primary DNS Alternate DNS Alternative DNS Authentication Method chap pap Debug Open Close debug of logs Enable PPTP as the following diagram VPN Server e Home VPN Server VPN Users Management e Network Status e PBX Operator VPN Server L2TP PPTP Extensions Enable ei Inbound Control Remote IP 192 168 100 2 10 EP Local IP 192 168 100 1 Advanced Primary DNS 8 8 8 8 Alternate DNS 4 4 4 4 R rt z PARE Timeout sec Router Gateway Authentication Method chap pap Wmschap mschap v2 Enable mppe128 Internet Debug Wireless Save Cancel Firewall Status PPTP Enable System Administration Copyright OZYCOO All Rights Reserved 75 82 Reference Ite
55. licy Disable Y Add a station Mac e Basic Save Cancel e Advanced e Security e Statistics Reference Item Description Security Mode OPENWEP Default Key Select one of the WEP key as default key and define the four keys User can access wireless AP with one of four keys WEP Key User can set 4 keys here Hex Hex is hexadecimal ASCII ASCII is binary WPA PSK click Router Gateway gt Wireless gt Security select Security Mode gt WPA PSK to show below Copyright OZYCOO All Rights Reserved 64 82 E een WE FOCUS WE DELIVER Wireless Security Encryption Settings Security Policy UC510_AP e Network Status Security Mode WPA PSK VM e PBX Operator WPA PENA WPA Algorithms TKIP AES TKIP AES a Pass Phrase 12345678 Inbound Control Key Renewal Interval 3600 seconds 0 4194303 Advanced Access Policy Report A Router Gateway om touter Gateway Add a station Mac Internet Save Cancel Basic Advanced Security Statistics Reference Explanation WPA Algorithms Support TKIP Temporal Key Integrity Protocol and AES Advanced encryption standard User can select one algorithm Pass Phrase Input Wi Fi password e g Ab2 Cw158 Key Renewal Interval The key update interval defaults to 3600 seconds WPA2 PSK Click Router Gateway gt Wireless gt Security select Security Mode gt WPA2 PSK to show below E een WE FOCUS WE DE
56. low 10 C or high humidity Doing so could cause damage and will void the manufacturer warranty 8 Keep this device far away from water or any liquid which would damage the device 9 Do not attempt to open it Non expert handling to the device could cause damage and will immediately void the manufacturer warranty 10 Consult your authorized dealer for assistance with any issues or questions you may have 11 Do not use harsh chemicals cleaning solvents or strong detergents to clean the device 12 Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution 13 If you suspect your device has been struck by lightning do not touch the device power plug or phone line Call your authorized dealer for assistance to avoid the possibility of electric shock 14 Ensure the device is installed in a well ventilated room to avoid overheating and damaging the device 15 Before you work on any equipment be aware of any hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents If you are in a situation that could cause bodily injury Copyright OZYCOO All Rights Reserved 1 82 Directory SATS NOME nadaa aia 1 Chapter 1 Brief Introduction ooocccnnccnnoccnnncnnnononnnonanonnnnnnnnnnnnnnnnnnnnnnnonanonnnnnnnnnnnnnnnnnnrnnnnnnannnnnnnnns 4 1 1 Brief Introduction of UCS510 UC520O ooocccnoncccnnnncccnnonaccnnonaccnnoniccnnonaccnnonnrnnnonarcnnonacnanon 4 CL Hardw
57. m Explanation Enable Disable L2TP or PPTP Remote Start IP Remote Start IP distributed to client by L2TP Remote End IP Remote End IP distributed to client by L2TP Enable mppei23 Deg Authentication support chap pap mschap mschap v2 authentication encryption Method algorithm Enable mppe123 Microsoft encryption algorithm it s recommended to be enabled Debug Open Close debug of logs After configuring VPN server settings please create VPN client s username and password as well as username and password of L2TP PPTP Click Router Gateway gt VPN gt VPN Server gt VPN Users Management VEN Users Management VPN Server WPN Users Management List of VPN Users New VPN User Username Availability Options 1 dingyu yes Edit Delete This page is used for management of VPN username and password Copyright OZYCOO All Rights Reserved 76 82 Chapter 5 System 5 1 Administration 5 1 1 Management The purpose of the management page is to configure settings for administrator passwords NTP service DDNS service Click Administration gt Management to configure System Management Adminstrator Settings Password Confirm Password Apply Cancel NTP Settings Current Time Thu Jul 24 14 07 15 GMT 2014 Sync with host Time Zone GMT 08 00 China Coast Hong Kong NTP Server pool ntp org ex time nist gov ntpO broad mit edu time stdtime gov tw NTP synchronization hours 24 Apply Cancel
58. nk button e Trunks to add a Trunk e Outbound Routes Inbound Control Advanced Internet Wireless Firewall VPN System Administration UC510 520 supports two kinds of trunks for your choice VoIP Trunk and FXO trunk VoIP Trunks Click VoIP Trunk gt New VoIP Trunk Copyright OZYCOO All Rights Reserved 11 82 New VoIP Trunk x Description Protocol SIP w Peer Mode Host 5060 Maximum Channels O Prefix Caller ID Without Authentication Username Authuser Password Advanced Options Domain Insecure port Invite From User Qualify sec 2 DID Number Transport DTMF Mode NAT C Auto Fax Geste Audio t Default y alaw Llulaw L 6 722 16 726 U csm Speex Video Codes JH 261 H 263 H 263 JH 264 Save Cancel VoIP Trunks Reference Item Explanation Description of SIP trunk Protocol Select protocol for outbound route SIP or IAX2 Host Set host address provided by VoIP Provider Maximum Channels Set maximum channels for simultaneous call Only for outbound call 0 no limitation Prefix The prefix will be added in front of your dialed number automatically Caller ID This Caller ID will be displayed when user makes outbound call Without If your trunk is static IP based and does not require a registration string Password Password provided by VoIP Provider Advanced Options Advanced options for this trunk e g codecs language etc Copyright
59. o www qq com 182 140 167 44 30 hops max 38 byte packets 1 192 168 1 253 192 168 1 253 1 120 ms 1 280 ms 0 700 ms 2 125 69 124 1 125 69 124 1 3 6 820 ms 1 184 212 222 broad cd sc dynamic 163data com cn 222 212 184 1 Input the destination then click Run to test Copyright OZYCOO All Rights Reserved 81 82
60. ocal area network LAN Packet Forwarding Settings Click Firewall 1 gt Port Forward from the following diagram visit port 222 from WAN the data will be forwarded to the client 192 168 10 5 y da een WE FOCUS WE DELIVER Stat Port Forward Settings Status e Home Port Forward e Network Status Private IP Address e PBX Operator Public Port PBX Private Port Extensions Protocol TCP amp UDP e Comment Inbound Control 8 EE The maximum rule count is32 Advanced Report Apply Cancel Router Gateway Current Port Forward in System Internet a No Private IP Address Public Port Private Port Protocol Comment _Wreless sd 192 168 10 5 2222 22 TCP SSH e Mac IP Port Filter Delete Selected Cancel e System Firewall e Open Ports NAT Administration Reference Item Explanation Private IP Address Private destination IP address that packet forwarded to E g 192 168 10 5 Port Range Destination port range that packet forwarded E g 222 Annotation for this port forwarding Port Forwarding Click Apply and save settings Basic information configuration Max 32 port forwarding rules Current Port Forwarding in system Current Port Forwarding in the system is listed here Click Delete Selected to delete selected rule Copyright OZYCOO All Rights Reserved 73 82 Activate Notice Click Active to activate configuration 4 3 5 DMZ DMZ is used to allow a personal computer connected to
61. on user as agent Copyright OZYCOO All Rights Reserved 10 82 Check this option if extension user or the phone is located behind the router Pickup Group Select the Pickup Group which the extension user belongs to Mobility Extension If this option is checked you must set mobile extension number User can make calls to the PBX server with this mobile number and have all rights of this extension e g Outbound Call Internal Call or listen to voicemail Select the Transport Protocol UDP TCP DTMF Mode Default DTMF is rfc2833 It can be changed if necessary Video Call Check to enable video calling for this extension and select the video codecs you require Permit IP Set device IP address or subnet permitted to register extensions with the PBX E g 192 168 1 77 255 255 255 255 or 192 168 10 0 255 255 255 0 Devices with other IP addresses are not allowed to register extension to the PBX Audio Codecs Select what audio codecs you require 3 1 2 Trunk If you want to set up an outbound route connected to the PSTN Public Switch Telephone Network or VoIP provider please configure on this page Click Extensions gt Trunks E eer WE FOCUS WE DELIVER z i VoIP Trunks Status e Home VoIP Trunks FXO Trunks List of Trunks New VoIP Trunk e Network Status e PBX Operator PBX Provider Name Type Hostname IP Username Options i No VoIP Trunk defined e Extensions Please click on New VoIP Tru
62. one is used to clone the same MAC address of the WANport for network connection Multiple users can surf the internet through a single router MAC Clone MAC Clone Enable MAC Address ac 7b a1 82 be 05 Fill my MAC Dave Cancel Reference Item Explanation MAC Clone Enable Disable MAC Clone MAC Address Fill the cloned MAC address E g ac 7b a1 82 be 05 4 1 2 LAN LAN Setup It s necessary to configure the LAN IP for LAN based users to achieve internal network connectivity Default LAN IP for UC510 520 is 192 168 1 1 and it can be changed as required To make changes to the settings for the LAN port VLAN and DHCP Server Click Internet gt LAN Local Area Network LAN Settings LAN Setup IP Address 192 168 10 75 Subnet Mask 255 255 255 0 Extended LAN Enable Disable Extended IP Address Extended Subnet Mask MAC Address 00 5 C 5D 72 06 03 Copyright OZYCOO All Rights Reserved 50 82 Reference Item Explanation IP Address Set LAN IP Subnet Mask Set subnet mask for LAN port Extended LAN Enable or disable Extended LAN Extended IP Address Set IP address for Extended Extended Subnet Mask Set subnet mask for Extended VLAN Settings VLAN provides the segmentation services traditionally provided only by routers in LAN configurations By using VLANs one can control traffic patterns and react quickly to relocations VLAN provides the flexibility to adapt to changes in network requirements an
63. or Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Check to enable Transfer Defaut Setting for New User Copyright OZYCOO All Rights Reserved 30 82 Global Analog Settings Click Advance gt Options gt Global Analog Settings Global Analog Settings General Global Analog Settings Global SIP Settings Caller 1D Detect Caller ID Detection Caller ID Signaling Bell US ke Caller ID Start CID Buffer Length 2500 w General Opermode Tone Zone Relax DTMF L Send Caller ID After Echo Cancel ini no yesfno number Busy Detection Busy Count 3 Save Cancel Reference Item Explanation Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Set the Opermode for FXO GSM Ports Busy Count Count the Busy Detection It will be active when enable Busy Detection Copyright OZYCOO All Rights Reserved 31 82 Global SIP Settings Global SIP Settings is appropriate for advanced administrators Please contact our technical support department before modifying anything in this section 3 3 2 Voicemail Voicemail is used to convey a caller s recorded audio message to a recipient when the recipient is not at seat or busy on the phone When configuring your email settings first
64. r mobile phone to access Wi Fi Click Router Gateway gt Wireless gt WPS to show as below Copyright OZYCOO All Rights Reserved 67 82 E een WE FOCUS WE DELIVER Wi Fi Protected Setup e Home WPS Config e Network Status WPS Disable e PBX Operator PBX Apply Extensions Inbound Control Advanced Report Router Gateway Internet Basic Advanced Security Statistics WPS Wi Fi Protected Setup e Home WPS Config e Network Status WPS Enable vw e PBX Operator Apply Extensions WPS Summary Inbound Control WPS Current Status WSC Fail Ignore this if Intel Marvell registrar used WPS Configured No SS WPS SSID UCS510_AP Report WPS Auth Mode Open ETE AAA WPS Encryption Type None Advanced Router Gateway WPS Default Key Index 1 Internet WPS Key ASCII Reset OOB Basic Advanced WPS Progress Security WPS mode pin pBC PIN Apply Statistics Firewall WPS Status VPN Administration Note Click Reset OOB to reset all the Wi Fi settings and all the information will be generated automatically WPS Reference Item Description WPS Current Status Idle Inactive Yes WPS is configured SSID can be set in the Basic screen Network Name SSID WPS Authentication Mode a kind of security mode same as the Security menu Copyright OZYCOO All Rights Reserved 68 82 WPS mode Support PIN Personal Identification Number an
65. re is particularly useful for remote working Open Ports Settings Click Firewall 1 gt Open Ports NAT 1 take the following diagram as example visit port 2222 from WAN the data will be forwarded to the port22 of client 192 168 5 11 y da een WE FOCUS WE DELIVER Open Ports Settings Status e Home Open Ports e Network Status Private IP Address e PBX Operator Port Range PBX Protocol TCP amp UDP e Extensions Comment _S _ ll The maximum rule count is32 Inbound Control Advanced Apply Cancel Report Fee Current Open Ports in System PEE No Private IP Address Port Range Protocol Comment 40 192 168 5 11 10001 10100 UDP VoIP Wireless e Mac IP Port Filter e System Firewall e Open Ports NAT e Port Forward NAT e DMZ VPN System Administration Reference Item Description Private IP Address Private destination IP address that packet forwarded to E g 192 168 5 11 Public Port Public port that packet visited Private Port Internal port that packet forwarded Protocol TCP Open Ports Basic information configuration Max 32 Open Ports Copyright OZYCOO All Rights Reserved 72 82 Current Open Ports in system Current Open Ports in system is listed here Click Delete Selected to delete selected Open Port 4 3 4 Port Forward NAT Port forward allows remote computers for example computers on the Internet to connect to a specific computer or service within a private l
66. rver Setup in the following diagram DHCP Server Setup DHCP Type Start IP Address End IP Address Subnet Mask Primary DNS Server Secondary DNS Server TFTP Server Default Gateway Lease Time Statically Assigned Statically Assigned Statically Assigned 192 168 1 100 192 168 1 200 253 233 233 0 6 8 6 8 4 4 4 4 192 168 1 72 192 168 1 72 86400 MAC Set the TFTP server and enable DHCP Server service Copyright OZYCOO All Rights Reserved 43 82 Then Click Advanced gt Phone Provisioning gt New Phone New Phone x General Enable L Manufacturer Type MAC Line Line l Extension sei Label Save Cancel Enable Phone Provisioning in Basic select the IP Phone manufacture input MAC of the phone and select the extension for provisioning AM Notice UC510 520 supports phone provisioning with phone brands of Zycoo Akuvox Escene Yealink Grandstream currently 3 3 14 Set Voice Prompt Language Voice prompt is the PBX system voice prompt which is usually different for different countries Please select your countries official language as the system voice prompt language If you can t find the language you need to purchase the voice prompt from an independent supplier Set Language Set Voice Language English Vv Download Delete UN Ls CD Click Advanced gt Set Voice Language to set the system prompt language It s available to download or d
67. t bandwidth can be up to 10M The lowest bandwidth for Default group user is 3M the highest Copyright OZYCOO All Rights Reserved 55 82 bandwidth can be up to 10M The lowest bandwidth for Low group user is 1M the highest bandwidth can be up to 10M Total value of Min Rate for the 4 groups from Low to Highest must be less than 100 or equal to 100 If QoS is enabled then all client devices will comply with the Default group Qos Download Group The configuration of Qos Download Group Settings is same as Qos Settings Upload Group Settings as detailed in the example above After saving QoS settings you can see QoS Upload Group Settings and QoS Download Group Settings in QoS page E g Set the upload rate of a device whose IP is 192 168 10 5 to be Highest group and other device to be High group set the download rate of intranet as the Highest group Click Add upload rules to enter the upload rule settings Classifier Settings Direction Name Group Outside IP Address Inside IP Address Packet Length DSCP Protocal Remark DSCP as Classifier Settings Direction Mame Group Outside IP Address Inside IP Address Packet Length DSCP Protocol Remark DSCP as Upload Test Highest eg 8 8 8 0 24 192 168 10 5 eg 8 8 8 0 24 eg 0 128 for small packets BE Default e T Auto Upload Testi High e eg 8 8 8 0 24
68. t Reachability Inbound Control OK 2 ms test SP SIP 192 168 1 178 5060 OK 2 ms Advanced FXO Ports Status Signal Strength Type Port BLF Label Disconnected FXO 1 Channeli Internet OK FXS 2 Wireless Firewall Administration Extensions Extensions status including Idle Ringing InUse Hold and UnAvailable VoIP Trunk If there is no trunk you will be reminded that No VoIP Trunk Defined and Click Copyright OZYCOO All Rights Reserved 8 82 Here to Create Trunk FXO Ports If there is no module inserted then nothing will be displayed here if there is other module inserted the other module connection status will be displayed here Chapter 3 PBX 3 1 Extensions 3 1 1 Extensions UC510 520 support SIP IAX2 and analog extensions You can add new users one at a time or by using the batch add users feature All extensions are configured on this page Click Extensions gt Extensions to configure E een WE FOCUS WE DELIVER Extensions e Home New User Batch Add Users Delete Selected Users e Network Status F Extensions e PBX Operator O Name Extension Port Protocol DialPlan Outbound CID Options O 1 800 800 SIP DialPlan1 Edit O 2 801 801 SIP DialPlan1 Edit e Extensions O 3 802 802 SIP DialPlan1 Edit o Trunks O 4 803 803 SIP DialPlan1 Edit BCEE O 5 804 804 SIP acl Ze O 6 805 805 SIP DialPlani Edit Inbound Control oO 7 806 806 z SIP DialPlan1 Edit Advanced O 8 80
69. ternet or other network WAN Connection Type Select PPTP Wide Area Network WAN Settings PPTP WAN Connection Type PPTP Mode Server IP pptp_ server User Name pptp_user Password ssesessseee Address Mode Static IP Address 172 16 0 1 Subnet Mask 255 255 255 0 Default Gateway 172 16 0 254 MPPE Encryption Enable Disable Operation Mode Keep Alive Y Keep Alive Mode Redial Period 60 senconds Reference Item Explanation Default Gateway Set default gateway when Address Mode is Static MPPE Encryption Enable or Disable MPPE Encryption Microsoft Point to Point Encryption Operation Mode Support two operation modes Keep Alive Manual Subnet Mask Set subnet mask when Address Mode is Static Keep Alive when PPTP is disconnected system will connect again every 60s Manual when PPTP is disconnected you have to connect manually LTE LTE network connection is supported on the UC520 only by default It supports FDD LTE WAN Connection Type Select LTE Copyright OZYCOO All Rights Reserved 49 82 Wide Area Network WAN Settings WAN Connection Type LTE M LTE Mode APN 3GNET Username test Password 123456 Reference Item Explanation WAN Connection Type Select LTE Optional Access Point Name such as 3GNET mandatory field MAC Clone To prevent multiple users from sharing a broadband connection the ISP will identify the MAC address of the terminals MAC Cl
70. there will be extension channel then the bandwidth will be promoted as well as Copyright OZYCOO All Rights Reserved 60 82 Space Time Block Coding STBC Space time block coding is a technique used in wireless communications to transmit multiple copies of a data stream across a number of antennas and to exploit the various received versions of the data to improve the reliability of data transfer A MSDU Aggregated MAC Service Data Unit aggregation mode which is used to combine multiple MSDUs into one MSDU for transmission This will reduce the amount of additional MAC head information in each MSDU and improve the MAC Layer transmission rate The default is enabled Aggregation MSDU A MSDU is a frame Realize aggregate switch sequence and then increase Auto Block ACK transmission rate The default is enabled 4 2 2 Advanced The wireless advanced setting includes advanced wireless and Wi Fi multimedia WMM configurations Click Router Gateway gt Wireless gt Advanced to show as below Advanced Wireless Settings Advanced Wireless BG Protection Mode Auto Beacon Interval Data Beacon Rate DTIM Fragment Threshold RTS Threshold TX Power Short Preamble Short Slot Tx Burst Pkt_Aggregate IEEE 802 11H Support Country Code Wi Fi Multimedia WMM Capable APSD Capable Reference Name 100 ms range 20 999 default 100 1 ms range 1 2
71. to the blacklist Click inbound Control gt Blacklist to configure Copyright OZYCOO All Rights Reserved 26 82 E een WE FOCUS WE DELIVER Black List Black List New Blacklist Delete Selected e Network Status O Blacklist Number Options PBX Operator a 8 No Black List defined Extensions Inbound Routes IVR IVR Prompts Call Queues Ring Groups Black List e Time Based Rules Advanced Report Router Gateway Internet Wireless Firewall VPN System Administration Click New Blacklist to create a new Blacklist New Blacklist x Blacklist Number Save Cancel Input the caller ID in the space provided Once configured future calls from this caller ID will be blocked To maintain this list of blocked numbers see the instructions in the following diagram Add Delete blacklist number on the phone 75 XN gt gt Gm CTD Gen _ 075 Input function key 75 Input blacklist number Be sure by press key 1 Hang up Input function key 075 Delete Reference Explanation When the registered extension user inputs 75 blacklist number this number will be added to the list of Blacklist Numbers When the registered extension user inputs 075 blacklist number this number will be deleted from the list of Blacklist Numbers Copyright OZYCOO All Rights Reserved 27 82 3 2 7 Time Based Rules Time Based Rules can help a company to distribute calls to the right person in the specified hour
72. transfer the call to B and hangup the phone 3 The original caller A is transferred immediately to the transferee B and B see the callerid of A Attended Transfer To allow attended or supervised transfer while on a call based on the following steps While on a call with caller A the user dials the supervised transfer key sequence in this case 2 The system places the original call with A on hold says Transfer then gives a dial tone dial the transferee extension or phone number you wish to transfer the call to B and wait for B to answer the phone and talk to B to introduce the call If B does not wish to take the call B can hang up the call and you are returned to your call with A If B wishes to accept the call you hang up the phone and caller A is transferred to the transferee B If the call goes to voicemail or you wish to abort the transfer simply press the disconnect call key sequence in this case URI and the transfer will be aborted and you will be back on the call with the original caller A Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on attended Set the timeout value aa n OO Call Forward Enable Disable Call Forward and the settings of function see Voicemail Configure the function keys for entering voicemail and check extension voicemail
73. uest to Send and Clear to Send flow control signal Frames Received Successfully Receive frames successfully by byte Frames Received With CRC Error Received the frame CRC errors in bytes PER as a percentage SNR Signal to Noise Ratio is defined as the power ratio between a signal meaningful information and the background noise unwanted signal The greater the SNR the smaller the noise power is WPS WPS Wi Fi Protected Setup was launched by the Wi Fi alliance as a new Wi Fi security setting mainly in order to solve the long wireless encryption authentication set The drawbacks of the steps is that it is too complex difficult WPS function on the wireless router can let s take a quick easy encryption wireless network data transmission to prevent the invasion of illegal users Traditionally a Wi Fi router limits illegal access by assigning a complicated password This makes it inconvenient to both memorize and input the password WPS provides a much easier and relatively more secure way of limiting illegal access and attack There are two ways to configure WPS Let s take the mobile phone as example 1 If you enabled WPS on your mobile phone then press the turbo button on the UC510 the UC510 will automatically authorize your phone to access Wi Fi Of course only company staff who are in the office can press the turbo button 2 You can generate a random password from the UC510 GUI and you can input the password on you
74. und Routes Click DialRules 1 gt New DialRule to create a new Dial Rule New DialRule x Rule Name Test PIN Set L Place this call through Ports 1 2 FXO GSM i Available Trunks Selected Trunks Custom Pattern 9XXA Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from O to 9 Any number of additional digits Delete digits prefix from the front and auto add digit before dialing Save Cancel Reference Item Explanation Define the name for the dial rule PIN Set Input this PIN when you use this dial rule Place this call through Select one of the trunk groups that have been set up to use for this dial rule Custom Pattern N any digit from 2 to 9 Z any digit from 1 to 9 A any digit from 0 to 9 One or more digits Copyright OZYCOO All Rights Reserved 15 82 Delete Idigits prefix Define how many digits will be deleted from the dialed number For example user dialed 94166445775 and you selected to delete 1 digit then 4166445775 is sent out to the trunk Auto add dem If add digit 9 when dial 12345 912345 will be sent 3 2 Inbound Control 3 2 1 Inbound Routes Click Inbound Control gt Inbound Routes E een WE FOCUS WE DELIVER Logout General General Port DIDs Number DIDs DOD Settings e Network Status e PBX Operator From FXO Channels PBX SAA Distinctive Ring Tone Destination Goto IVR Vv e Inbound Routes IVR
75. update your system as required The system can be upgraded from this Upgrade page via uploading package Click Administration gt Upgrade Copyright OZYCOO All Rights Reserved 79 82 ya GOD WE FOCUS WE DELIVER Upgrade Upgrade System Package e Network Status Mk perior Restore Default Set Please choose file to upload No file selected Extensions Upload Inbound Control Advanced Report Router Gateway Internet Wireless Firewall VPN System Administration e Management e Activate Configuration Reboot Statistics Upgrade Backup amp Restore Troubleshooting Select the upgrade file and then click the Upload button the system will be automatically upgraded Notice All functions will not be available during system upgrade please prepare before operation Please do not change the updated file in case of any failure of the upgrade 5 1 6 Backup amp Restore The system settings including IVR prompt music files on hold and Wi Fi router configurations can be backed up in case of any failure of the system Within the backup files you can easily restore the system Click Administration gt Backup amp Restore Backup Backup Upload Backup File List of Backups Take a Backup Name Date Options 1 backup 2014jul2 4 141935 Jul 24 2014 Restore Delete 2 backup_2014jul24 141940 Jul 24 2014 Restore Delete Click the Take a Backup button to back up the settings and you will fin
76. ving the RTS frame wireless site will respond to a CTS Clear to send frame in response to the router and the client which means there is wireless communication between them TX Power Define the size of current wireless AP for SSID transmitted kee power the larger the signal stronger The default is 100 Short Preamble Enable short preamble to make the network synchronization EN netted Short Slot Enable it to improve the transmission efficiency of wireless communication The default is enabled Tx Burst Enable it to assure the AP has a higher throughput without changing the network environment and increasing the transmission duration Default is enabled Pkt_Aggregate Packet Aggregate Enable it to strengthen the mechanism of local area network to ensure correct packet to the destination IEEE 802 11H Support Extension of the 5 GHZ microwave standard of physical layer and MAC sub layer mainly used in Europe it solves problems like interference with satellites and radar using the same 5 GHz frequency band Country Code Choose your country code in the drop down list WMM Capable Enable it to improve wireless multimedia data transmission performance such as video or online broadcast If you are Copyright OZYCOO All Rights Reserved 62 82 not familiar with the WMM please set it to capable APSD Capable Automatic Power Save Delivery Enable it to save power when no data is transmitted This may affect the wireless
77. y Interface LAN d Comment Apply Cancel Current Routing table in the system No Destination Netmask Gateway Flags Metric Ref Use Interface Comment 1 222 209 4 1 290 200 200 200 0 0 0 0 J 0 0 o WAN pppO 2 pip es eb pe he Sick 200 200 200 0 0 0 0 J 0 0 o LAN brO 3 192 168 10 0 2599 299 2339 0 0 0 0 0 1 0 o o LAN brO 4 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 o WAN pppO Reference Item Explanation Destination Set the IP address of destination host or network IP address E g een 222 209 4 1 192 168 10 0 Range Select the routing mode Host or Net When Net is selected you need to configure the netmask e g 255 255 255 0 Set the gateway address Interface Select the interface type WAN LAN Custom E G Custom interface can be eth2 3 eth2 4 or ppp2 Name for this routing Current Routing Routing table list The static routing created by yourself can be deleted table inthe system but default routing cannot be deleted 4 1 4 QoS QoS Quality of Service is the overall performance of network particularly the performance seen by the users of the network User can control the flow of WAN port traffic based on the QoS rule Copyright OZYCOO All Rights Reserved 54 82 Quality of Service Settings QoS Setup Quality of Service Bi direction Upload Bandwidth 512k Bits sec Download Bandwidth 8M Bits sec QoS Model DRR M Reserved bandwidth 10 10 is recommanded QoS Upload Group Settings Highest
78. you need to set the voicemail reference and voice message information as below Click Advanced gt Voicemail gt General General General Email Settings VoiceMail Reference Max Greeting Time sec 30 Dial 0 for Operator Ww Voice Message Options Message Format Maximum Messages Max Message Time min la sel Min Message Time sec Playback Options Say Message CallerID Say Message Duration C Play Envelope Allow Users to Review Save Cancel Reference Item Explanation Dial 0 for Operator Select this option to allow callers to dial 0 to transfer out of voicemail to the Operator Message Format Save the voice message at this format WAV 16 bit or Raw GSM Maximum Messages Maximum voicemail messages allowed Max Message Time min Maximum Time for each message allowed Min Message Time sec MinimumTime for each message The message will be deleted automatically if the time is less than the min message time Copyright OZYCOO All Rights Reserved 32 82 Then you need to configure the template for voicemail emails as below Click Advance gt Voicemail gt Email Settings Email Settings Email Settings Template for Voicemail Emails Attach voicemail to email Sender Name IP Phone System From pbx zycoo com Subject New Voicemail from VM_CALLERID Message Hello VM_NAME you received a message lasting S VM DUR at S VM DATE from VM_CALLERID Save Cancel
79. ystem version system current time and running time Copyright OZYCOO All Rights Reserved 7 82 2 2 Network Status Network Status displays the network configuration of the system including WAN LAN VLAN The network connection supports STATIC DHCP and PPPoE The relevant information will be displayed after configuration from Router Gateway gt Internet The example below shows a typical configuration E een WE FOCUS WE DELIVER Access Point Status WAN Status Connected Type WAN IP Address Subnet Mask Default Gateway Primary DNS Extensions Secondary DNS MAC Address Inbound Control Advanced i Report Local IP Address Local Netmask Router Gateway ds Internet VLAN Wireless LAN1 VLAN IP Address Firewall LAN1 VLAN LAN1 VLAN Subnet Mask VPN System Administration 2 3 PBX Operator LAN1 VLAN Mac Address STATIC 192 168 1 77 255 255 255 0 192 168 1 1 8 8 8 8 4 4 4 4 00 5C 6E 72 06 0C 192 168 100 77 255 255 255 0 00 5C 5D 72 06 C3 192 168 10 77 255 255 255 0 00 5C 5D 72 06 C3 On this page the extension status trunk status and module status will be displayed E een WE FOCUS WE DELIVER Operator Extensions Y Idle es Ringing DI InUse D Hold DI UnAvailable e Network Status 800 v 801 v 802 803 800 SIP 801 SIP 802 SIP 803 SIP e PBX Operator Total 4 Online 3 Current Active 2 VoIP Trunks Extensions en Status Trunk Name Type Username Hostname IP Por

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