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Voice Logging Recorder User Manual

1. Use the following DNS server addresses Preferred DHS server i 210 Alternate DHS server Advanced TCP IP Settings IF Settings DNS WINS Options IP addresses IF address Subnet mask 192 168 3 38 255 255 255 0 192 168 1123 255 255 255 0 Ca er Cee Default gateways Gateway Metric 192 168 3252 Automatic Automatic metric STEP 8 Select the unwanted IP Address and press the remove button The remaining IP address should be an IP Address which is on the same network as the Total Recall For example if the Total Recall is configured as 192 168 3 39 then use 192 168 3 38 as the main IP address for the PC If in doubt which one to remove talk to your network administrator Press OK and check that the PC only has one IP Address configured This can be done by running ipconfig in the command prompt as described in steps 1 and 2 of this document NB Only one IP Address is shown Confirm that remote monitoring and playback now work by running Remote Manager Total Recall User Manual V4 56 Rev 4 USA 59 11 Record on Demand Software 11 1 Introduction Record on Demand is an optional license free software application that provides additional real time functionality to Total Recall end users Utilizing an existing LAN connection users can start and stop recording of a current call control what calls on their line are recorded or not recorded as well a
2. Total Recall Password can either be the User or Administrator password for the Total Recall unit One of these passwords must be entered correctly in order to change any TR ROD settings Either password may be used to alter the TR ROD configuration so it is important that the unit passwords User or Admin are not given to users if they are not authorized to alter settings Total Recall Port Base refers to the port used to access the Total Recall unit The port base like the unit IP address may be accessed from the Network menu in Total Recall or the Network menu in Remote Manager If in doubt contact your network administrator 12 Preventative Maintenance Total Recall needs regular maintenance to ensure its performance is maintained As with any computing device Total Recall has a fan that provides airflow across the processor to keep it cool and a filter to ensure that the air is clean Every 3 months a message will appear on the Total Recall screen to indicate that filter maintenance is required The filter will need to be washed in warm soapy water and then rinsed thoroughly and allowed to dry completely prior to being replaced New filters are available from your supplier package of 3 is item TR FIL After maintenance is complete select OK to remove the message 62 Total Recall User Manual V4 56 Rev 4 USA 13 Trouble shooting Tips a b c d e f g h 1 There is a loud and continuous
3. all Wea Voice Logging Recorder 19 Rack Mount 4 to 32 channels Desktop 4 to 16 channels User Manual For use with Total Recall recorders running software V4 56 Remote Manager software V1 56 and Record On Demand software V1 56 V4 56 USA Revision 4 Table of Contents UY Lu COMPEIANCE STATEMENT ee 5 SAFETY INFORMATION eaa aaa 7 INTRODUCTION sarita ii 8 i Total Recall e ais eestor o 8 2 Tota Kecal l OPUONS A iaa 8 32A Channel EE 8 322 Dual HOt Swap POW er Supply ainia 9 Dee PAPC Eu CPU ONS tere etch RETO ea 9 E GER Bee e EE 9 Deeb Get stated a 9 33 KAREN 10 QUICK START UP GUIDE ii A A 10 GETTING TO KNOW SEENEN 11 5A Total Recall Front Pame ii A id 11 SAL FETE AC cra A Ee 11 Sele EA A st ceacac ence eee do seatcaunies to eanec E 11 JAS Voume COMO ia ccoo 11 DA A E nce 11 JLS A a 12 lOs Eeer Ran lo ies 12 5 1 7 Front Panel On Off Switch Rack Mount Model Only 12 D2 Recorder Rer alioli 12 5 2 1 Remote Connection Ports Network LAN and Dial up Modem 12 22 Line Intertace Connect nzesid eutiate deh cece saucamton coccinea elaonte 12 3 23 POWT Cable SOCKECE asiatica 12 Stee OVO ee 13 32 ER E eier Picante inicia 13 3 2 0 Powersupply Deskop Mili lc 13 5 2 7 Power Supply Rack Mount Model 13 Deo Comoras 13 Del A A serie tiyse sitewlonttialsesysetacietpaasatieseaaantat 13 oe MENU Raid 13 o DELECTR EE 13 S04 UPand DOWN Scroll RI dad 13
4. 31 Mar 201 31 Mar 20 SF 31 Mar 2004 09 39 36 31 Mar 2004 09 39 13 31 Mar 2004 09 39 07 31 Mar 2004 09 39 05 31 Mar 2004 09 39 03 31 Mar 2004 09 38 21 31 Mar 2004 09 38 15 31 Mar 2004 09 38 11 Call 0124 9 1 2 Searching from DVD or CD Archive Using Total Recall If you need to locate calls on a previously archived DVD or CD insert the disk in the drive mechanism Highlight the Search button using the lt UP gt lt DOWN gt arrow keys and press lt SELECT gt This will take you to the Add Calls to List Menu Use the lt UP gt lt DOWN gt arrow to navigate to each option Key in the selection from the numeric keypad or use the lt SELECT gt to sequentially change the value Highlight Search DVD CD and press lt SELECT gt Total Recall then searches through the archived sessions for all calls that match your search criteria The date and time of the first and last calls on the disk is displayed If the call you are looking for is not found you may need to check and possibly modify the selection criteria and search again The Tag All button is not available when working from an archive DVD or CD Total Recall User Manual V4 56 Rev 4 USA 33 9 2 Replaying Calls 9 2 1 From Search Menu Selected calls are displayed in the lower part of the Search Menu The information displayed on each call includes Date Time Duration Number Channel and Status The lt UP gt lt DOWN gt arrow keys can be used to scroll
5. 8 3 1 Minimum Call Length The Minimum Call Length setting can be between zero and ten seconds in increments of one second and applies equally to all channels The call will initially appear in the Logging Menu but if the call length when the call is terminated is less than the Minimum Call Length setting then the call will be automatically deleted The default setting is zero meaning that no calls will be deleted Extreme care needs to be taken with this setting as it is normal to record all calls and only under very specific circumstances that this setting would be changed from the default for example noise spikes external to the recorder causing frequent and unwanted short false recordings 26 Total Recall User Manual V4 56 Rev 4 USA 8 3 2 Maximum Call Length The Maximum Call Length setting can be between one and sixty minutes in increments of one minute and applies equally to all channels If a call reaches the maximum length setting the call record will be terminated at that point and then a new record will immediately open This new record will be indicated by CONT after CLI or DTMF digits in the Number field If the Number field is full then the number will be followed by to indicate that there is a continuation of the numbers This function enables very lengthy recordings for example commercial broadcast radio monitoring to be presented as a series of recordings in manageable length sizes The default Max
6. S30 Powers Hard Drive Activity LEDS iivestsaceriwnsscnisaciassdonntawidentinierdy nnd saisdeiceskeondas 14 OO NUME IN CY AG aiii iaa 14 Sot Plavback Control Kerala 14 INSTALLING TOTAL RECA LL ii 14 oL SMAI SOUL CCS e 14 62 DSPC ard Ne eet 14 6 3 Connecting to the Telephone Network to Record Conversations ccccccccnnononcccnnnnnnnnnnnnnos 15 Of Locatonmot Che Recorder Ee ee 15 65 Connectine to Analos Phone Lines usais lio dica cid 15 6 6 Connecting to a Digital Phone Using Phone Handset Headset Adapnterg 16 6 Connecting toa Dieta Extension Line ia 17 6 8 Caller Line Interface CLI Caller ID amp Touch Tone DTMF Capture 18 SWITCHING ON AND GETTING STARTED o oonnncccccccccccccconnccccccconnccccccccccccccccccccccnss 18 FA EE E 18 e EN e ia 18 Total Recall User Manual V4 56 Rev 4 USA 1 8 T2 E EE 18 A DEIA SIMS a os 20 Pa Options EE 21 EA E A eee ene wre Weer selene re E acre reer rr raters 21 TDD MSO SONS A 22 CONFIGURING TOTAL RECALL arccot Ea 22 Sl Channel 2S CUI OS ee 23 8 1 1 o II A EE E E 23 8 1 2 fer 24 8 1 3 Bo De Seen ceed Ate eater 24 8 1 4 ROD Mode Record On Demand tbe ti di Aita 24 8 1 5 AMO ROD Phone K CY iaa id it 24 uz Pass Worn ti dea 29 8 2 1 EE eet E 25 8 2 2 Administrator EENEG 29 8 2 3 Entero a Password EE 25 8 2 4 Chano moa PASS WO A 26 A ug EE 26 8 3 1 Minimin Caleta 26 8 3 2 Maximum Call Lento 27 8 3 3 VOX PIG uri ias 2I 8 3 4 Recordin eege eege Eegen Zi Str REMO ACCES
7. can be used to parallel tap the audio signal from a telephone handset The audio output from the Handset Adapter connects to one of the audio inputs on the recorder Itis possible to find a signal level difference between the speaker and microphone and therefore in a recorded conversation one party may be heard more clearly than the other This is a limitation of recording via handset adapters and not a recorder limitation Combinations of PABX and digital handsets can produce variable signal levels Note It is not possible to capture incoming call data Caller Line Identification Caller ID on the recorder when using handset adapters as the recorder connection is to the handset rather than to the 16 Total Recall User Manual V4 56 Rev 4 USA incoming line With some handsets standard DTMF signaling tones are not transmitted and thus will not be captured by the recorder Handset adapters logger patches are available from your supplier such as Omnicron item TSA 3LM TSA SLM etc Your supplier should be able to advise on a suitable handset adapter that is compatible with the line signaling and wiring of your telephone handset The diagram below shows a representation of how handset adapters may be used to enable recording direct from digital handsets Total Recall Installation Recording Digital Handsets from Handset Interface Total Recall 8 MDF cara e ll vn wm mm vm wm mm wm wm mm zb wn wm mm w
8. 00 00 18 131332 00 00 16 00 02 10 0322658311 00 07 16 0299423134 00 00 24 0299423134 gt ADE DD gt gt gt I gt Listed 26 Note t is recommended to start the archive process during a quiet time or after hours 9 4 4 Automatic Archiving This operation is performed from the Options Menu Archive Settings button To set the Total Recall to automatically archive navigate to the Auto Archive button with the lt UP gt lt DOWN gt arrow keys and press the lt SELECT gt key to put a check mark M in the Auto Archive box The archive time interval is now available to be set This interval can be set in days or weeks Press the lt DOWN arrow key to activate the number options box and use the lt SELECT gt key to cycle through the options Press the lt DOWN gt arrow key again to activate the weeks days options box and press the lt SELECT gt key to cycle through the options and make your selection vi Reminder When 75 full vi Auto Archive Every 1 Days Archive Device CO Next archive Midnight on Mar 51 2004 Cancel 36 Total Recall User Manual V4 56 Rev 4 USA Within this screen Total Recall indicates when the next Automatic Archive session will occur based on the present time and the selected time interval After setting up the Automatic Archive parameters the first archive will always occur at the following midnight and then the Automatic Archive interval setting will regulate the frequency of sub
9. 10006 These ports are then port forwarded from the firewall as UDP Configure the second Remote Manager to use the different ports by accessing Advanced from the File Menu Then enter the port in the Manager Port Base field as shown below Advanced Settings Local IF Address o l Manager base port 10005 The manager will now be using 10005 and 10006 1 e one higher than the configured base ports In this way multiple Remote Managers can access the Total Recall through the same remote firewall 10 20 Connecting Through a VPN A VPN allows all machines to appear as though they are on the same LAN segment even though some may be accessed over the internet This usually makes the configuration of Total Recall and Remote Manager simple One case which can complicate the situation is if the machine on which you are running Remote Manager has 2 IP addresses By default Remote Manager will use the first IP address If this is incorrect you can modify Remote Manager to us the alternative IP address To do this select Advanced from the file menu then enter the desired local IP address for Remote Manager in the dialog Advanced Settings Local IF Address KR l i 10 21 Limitations of Total Recall amp Remote Manager with Firewalls 10 21 1 Transfer of Files Transfer of files is currently done using the FTP protocol on its default port If two Total Recalls are behind the same firewall it will not be possib
10. 24 28 or 32 Channel upgrades are available in 4 or 8 channel increments Password 2 levels 8kbps High Quality Vector Quantization providing over 10 000 hours of on line recordings database Aus amp USA 6 K ohm NZ 12 K ohm EUR 67 K ohm Aus NZ Europe 1M ohm USA 10M ohm 300 3400 Hz 0 5dBm 34dBm 60dBm 1 4kHz Channel and Level selectable Off 33dBm 27dBm 21dBm Off Hook VOX adjustable OFF VOX 6 20dBm VOX 5 24dBm VOX 4 28dBm VOX 3 32dBm VOX 2 36dBm VOX 1 40dBm Hard Disk Drive DVD Drive uses CD R or DVD RW Media 130mm x 97mm 5 x 3 color TFT backlit LCD 9OVAC 260VAC 50Hz 75Hz 50 Watts Maximum Tip to Ring 250VDC Tip to Ring ISOVAC rms Tip to Ground 1500VDC Tip to Ground 1000V AC rms 4 8 12 16 20 24 28 or 32 RJ11C RJ12 RJ14 PSTN line interface ports 4 channel DSP interface uses pins 3 amp 4 8 channel DSP interface uses pins 3 amp 4 plus 2 amp 5 Line Out Jack 3 5mm stereo Headphone Jack 3 5mm stereo 57Kbps Hardware Handshake Remote Manager amp TR Record On Demand Windows 95 98 NT ME 2000 XP Field upgradeable via CD Media Linux Fedora Core 2 Desktop 365 x 375 x 165 mm 6kg net 1442 x 1434 x 642 13 lb net Rack Mount 480 x 230 x 220 mm 5U 10kg net 19 x 9 x 812 22 lb net Desktop UL 94V 0 ABS plastic Rack Mount Standard EIA 19 Rack configuration 5U Zinc Passivated steel with Powder Coated face panel Specifications subject to
11. gt E CD Drives gt B Local Folders gt k Total Recalls a m5 Sep 2004 a 1 Back Office a 2 Sales a 3 Accounts _ 0 4 Warehouse S Y 4 Sep 2004 a 1 Back Office a 2 Sales a 3 Accounts o Warehouse 15 33 34 E Search For Calls Search Options C Channel _ Phone Number Call Length C Note Keyword Call Direction _ Local Folder 3 TR time Date from Date to Time from Time to Date TR Time TR Number Direction Channel Notes Recorde 14 57 26 Length 00 00 26 ES Sort by Date o Sort by Channel Modify Local Folders La gt E Local folders 05 Sep 14 57 14 00 00 40 5 In 105 Sep 105 Sep 14 56 30 00 01 24 All 05 Sep 114 56 30 00 00 42 All 05 Gen 14 56 30 00 00 24 05 Sep 14 56 30 00 01 24 05 Sep 11 38 23 00 02 04 11 38 23 00 02 04 105 Sep 105 Sep 11 38 23 00 02 04 05 Sep 11 38 23 00 02 04 05 Sep 10 50 02 00 02 55 05 Gen 10 50 02 00 02 55 Uwe RO Co TROT Col Cop ST Sa ST SS STS ST Sa ST 05 Sep 10 50 02 00 02 55 Sort by Channel This will arrange the calls in a similar fashion as Sort by Date except the tree will display the channel first and then the date 46 Total Recall User Manual V4 56 Rev 4 USA 2 Total Recall Remote Manager Fil
12. s expense Total Recall User Manual V4 56 Rev 4 USA 5 CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY Arunta Comsec Pty Ltd COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT FCC Rules Part 68 1 FCC Part 68 Registration Total Recall complies with FCC Rules Part 68 On this equipment is a label that contains among other information the FCC Part 68 registration number 2 REN The ringer equivalence number REN is used to determine the quality of devices which may be connected to the telephone line Excessive RENSs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company NOTE RENSs are associated with loop start and ground start ports It is not used for E amp M and digital ports The REN assigned to Total Recall is 1 5B If requested this information must be given to the telephone company 3 Service In the event of equipment malfunction all repairs should be performed by Arunta Comsec Pty Ltd or an authorized agent Itis the responsibility of users requiring service to report the need for service to Arunta Comsec Pty Ltd or to one of our authorized agents Service can be facilitated through our office at Arunta Comsec Pty Ltd Omnicron Electronics Unit 5 7 Mil
13. sign next to the Total Recall description and this will drop down the channels available for configuration k Talal Recall Remote Manager Fis Hep iD August 25 2005 1134 07 AM Mordor Pleytact cals TA gong Esprt Loz pu Ip chet 4 Sg 9B total fecal One 1 Update TR Configuration gt a ax a ai d zeit Erde Hot zope am al Ti T DER EPET Tex Deep Tore p Chiara ECK weeds dot Flares Charel fener pe Eege Prenda A Total Recall User Manual V4 56 Rev 4 USA 41 Using the drop down boxes in the configuration window will allow you to configure the trigger level tone insertion channel description and Record on Demand settings Clicking on the Enable Monitoring check box will toggle if the channel can be monitored Click on Apply before moving on to the next channel to save channel settings to the Total Recall unit Multiple channels can be configured simultaneously by highlighting the required channels Change the channel configuration as previously explained Clicking on the Apply button will save the same configuration to all channels To highlight all channels click on the first channel to be configured then while holding the shift key click on the last channel to be configured 10 7 2 Archive The archive tab will allow you to set automatic archive archive device and archive reminder parameters To change the archive period click in the text entry box and type your selection using your keyboard To
14. 00 00 10 00 12 06 00 01 21 00 00 18 00 00 16 00 02 10 O00 F 16 00 00 24 0410026 r63 0011716609250477 0499064001 LIDD 0410026 783 OZ 0011786092850477 0133454311 0055181690 0133454311 998064001 0322698311 131332 0322698311 0299423 134 0299423134 gt E ae gt 16 lt 3 gt 4 lt 7 G I gt T T lt 4 lt 2 lt 4 13 lt 7 lt a 10 H lt 4 16 gt 3 D D HHHH HHH HHT Listed 26 21 7 2 5 Logging Menu The Logging Menu is the default Menu and is used to view current call data call activity call status and play back selected calls Calls can be tagged and Live Monitoring of calls is enabled from the Logging Menu as 16 May 2004 3 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a il al ll cl Al Al Al All hl ll 0 4 Al vc pM 8 Configuring Total Recall jd oo Os 00 00 35 00 00 19 00 07 16 5 00 12 06 00 00 21 00 00 07 00 00 06 E 00 00 Op E 00 00 09 00 00 09 00 00 09 00 00 06 E 00 00 07 E LOGGING MENU 8 08 08 07 Length Number Channel Status 0133446123 2 0733446123 gt 3 0410026 133 gt B 0410026
15. 15 26 19 Speed 100 0 Mbps Activity Sent S Received A mt da Packets 50 126 377 89 803 943 STEP 5 Click the Properties button to give the following dialog box 4 Local Area Connection Properties Gg gt z gt General Authentication Advanced Connect using ES AOpen AON 325 10 100M Fast Ether This connection uses the following items 84 Client for Microsoft Networks 2 File and Printer Sharing for Microsoft Networks 5 005 Packet Scheduler Internet Protocol TCP IP Propegties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Notify me when this connection has limited or no connectivity 58 Total Recall User Manual V4 56 Rev 4 USA STEP 6 Select Internet Protocol TCP IP and press the properties button to bring up the following dialog box Internet Protocol TCP IP Properties WEN General ou can get IF settings assigned automatically if your network supports this capability Othenwse you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IF address IF address 192 168 3 38 Subnet mask 255 255 255 0 Default gateway 192 168 3 252
16. IPAddress PIN and description of the TR and press the set button O IP Address 2 Host Name totalrecall PIN Description TR Base Port Manager firewall Authorized Channels Modify Total Recall User Manual V4 56 Rev 4 USA 39 See section 10 18 When Remote Manager is behind a local firewall for more information 10 5 4 Dial up Click the Dial up tab to access the Dial up entry box Type in the number to be dialed to access the remote Total Recall followed by the Total Recall PIN and a description The PIN is the same as the Total Recall password and will give the user the same access rights as 1f the password was typed into the Total Recall unit The description is a name that will identify the Total Recall unit to the user Clicking on the button will start the process of searching for and adding the Total Recall to the Remote Manager system Please note that this will dial the number specified as Remote Manager needs to contact the Total Recall to complete this process Repeat this process to add more units 10 5 5 Cascaded Connecting Multiple Total Recall Units The cascade function is used when you wish to connect multiple Total Recall units together and access them via dial up using a single telephone line Click the Dial up tab to access the Dial up entry box Choose the dial up host this will be a Total Recall connected to dial up and the IP address of the cascaded unit followed by
17. Mita 10 8 2 Other ROD Settings In the ROD Agents menu the administrator has the option to Remove individual agents from the Total Recall ROD Agent list by highlighting an agent and clicking the Remove Agent button followed by clicking the Apply button Remove all agents from the Total Recall ROD agent list by clicking the Remove All button followed by clicking the Apply button If no agents are configured on the Total Recall unit then TR ROD will not be able to connect to it Change the password for an individual agent by highlighting the user to be modified and clicking the Change Password button A new menu will appear where the new password may be entered and confirmed This change may be saved by clicking OK in the new password menu followed by clicking Apply in the ROD Agents menu Change the display language for an individual agent by highlighting the user to be modified and clicking the Change Language button A new menu will appear with a drop down list of available languages Select the desired language and click OK in the change language menu followed by Apply in the ROD Agents menu 44 Total Recall User Manual V4 56 Rev 4 USA 10 8 3 Allow ROD Phone Key Alternatively users can access Record on Demand features by entering a pre selected DTMF code on their phone keypad To activate this feature select the Allow ROD Phone Key check box This will then open a field where you can customize a two digit DTMF code f
18. Started 7 1 General Once the line interface and network cables have been connected connect the power cable and switch ON the recorder The power ON OFF switch is located next to the power connector at the rear of the unit Initially you will see the green power LED illuminate The red LED will flash to show HDD activity and you will hear a short beep Text will begin scrolling on the LCD screen and then the Total Recall logo will be displayed A screen will then appear giving you essential recorder information and a few seconds later the Logging Menu will be displayed with the padlock icon locked This Menu is the default Menu that the system will revert to after 120 seconds of inactivity Before commencing to navigate the menu structure enter the password default OOOO at the Logging Menu and then press lt SELECT gt The padlock icon in the top right corner of the LCD displays unlocked 7 2 Main Menus There are three main menus Logging Search and Options 7 2 1 Menu Site Map Logging Menu Search Menu Search Date Time Number Search DVD or CD Search Tag All Untag All Archive Archive Calls All Calls Found Calls Unarchived Calls Tagged Calls Archive Device 18 Total Recall User Manual V4 56 Rev 4 USA Options Menu General Settings Language English Spanish Portuguese Korean Chinese Japanese Arabic Islamic Arabic Gregorian Time and Date Date Time Time Zone Area Time Zone City User Pass
19. TR ROD In the Agent Name drop down menu the user should select their login name N B agent login names and passwords are added using the Remote Manager software Agents must be added before TR ROD can be utilized This may only be done through Remote Manager Remote Manager should only be installed and configured on secure PC s operated by individuals who are authorized to monitor search and play back calls For security all users should have an individual login After selecting the appropriate login name and clicking Login the user will be prompted for their password This will be the individual password nominated when setting up the ROD agent account in Remote Manager See Remote Manager Section for more information 11 5 Using TR ROD TR Unit Settings Record on Demand settings may be modified for individual channels on the Total Recall unit via the Channel Settings menu or via Remote Manager from the TR Configuration tab These unit settings affect the way that the recorder will respond to the Record on Demand software or activation of the DTMF phone key There are 5 channel options for Record on Demand Record by Default NOX OL Ot Dont Record by Default 2 MO On Off Add Notes Onl 2 VOR On Off Disallowed D VOxX4 On Off Record by Default D vOx4 On Off Record by Default Go vOxXa On Off Record by Default 8 vOxa4 On Off Record by Default OK 11 5 1 Record by Default Total Recall will
20. address that you are trying to use 1s already used by some other computer or device You will need to find an IP address that isn t used by asking your Network Administrator The best way to check if an IP address 1s used is to logon to a PC that is on the network Then try pinging the IP address Do this by starting a command shell and typing ping lt IPADDRESS gt where lt IPADDRESS gt is something like 192 168 3 10 If something responds that IP address is in use When I try to play save or email a searched call I get a message saying You are not authorized for this channel The channel that the call originated on has been disallowed for your user account This can be altered by clicking User Preferences then Properties followed by the TR Connectivity tab then Properties The Authorized Channels menu is at the base of the Modify Total Recall Settings menu Note that only an Administrator account can access these menus Total Recall User Manual V4 56 Rev 4 USA 14 Specifications Number of Channels Security Coding Method Line Impedance AC Line Impedance DC Frequency Response Signal to Noise Cross talk Record PIP Tone Recording Triggers Internal Storage DVD or CD Drive Display Power Requirements Max Line Voltage Analogue Ports Client Software System Software Operating System Size and Weight Enclosure Desktop 4 8 12 or 16 Rack Mount 4 8 12 16 20
21. ah ah 11 1 1 1 1 1 1 4 Total Recall User Manual V4 56 Rev 4 USA 25 8 2 4 Changing a Password From the General Settings Menu select the Password button You can continue to use the default passwords 0000 or new passwords can be set Follow the instructions in the sub menu screen If you forget your password at any time the system will be inoperable and you should contact your Total Recall reseller for assistance It is very important that you do not misplace the Administrator Password Keep it in a secure place and a copy in a second secure place If you lose the Administrator Password your Total Recall may have to be returned to a factory authorized service facility or have its hard drive replaced to have it reset Enter your password 8 digits maximum using the numeric keypad A null password just the lt SELECT gt key 1s also possible Use the lt DOWN gt arrow to Confirm New Password Enter the same password again to confirm Use the lt DOWN gt arrow to highlight OK or Cancel and lt SELECT gt to confirm Press lt MENU gt to return to the Options Menu Please enter the new User Password New password e Confirm New Password em OK Cancel New User Password accepted 8 3 Call Settings This setting is configured from the Options Menu Call Settings button Min Call Length 2 Secs Max Call Length 30 Mins VOX Timeout 15 Seconds lv Recording Period US 30 14 00 OK Cancel
22. and the Modem cable supplied with Total Recall Follow the instructions that come with the modem to connect it to the telephone line and power 8 6 2 Dial up Address There 1s no requirement to set an IP address when connecting Total Recall to a modem as Total Recall will automatically assign the dial up IP address to 10 0 1 205 For instructions about connecting to Total Recall via dial up please refer to the Remote Manager section of this manual 8 6 3 Cascading The cascade function is used when you wish to connect multiple Total Recall units together and access them via dial up using a single telephone line To use the cascade function you will need to connect the first unit to the modem using the dial up instructions above Multiple units can be cascaded to this unit by connecting between the Network Connections on the Total Recall units A crossover cable can be used if one cascade unit is used If multiple units need to be connected using cascade then a network switch hub will be required A dedicated network switch hub should be used when connecting Cascaded Total Recalls together and should never be connected to the office network An IP address will be required for each unit to be cascaded The IP address will need to be set manually and will need to be in the range 10 0 1 1 to 10 0 1 203 or 10 0 1 206 to 10 0 1 254 8 6 4 DHCP Dynamic Host Configuration Protocol If your network is configured for DHCP selecting this setting will a
23. arrow key to move in the reverse direction Total Recall User Manual V4 56 Rev 4 USA 13 5 3 5 Power amp Hard Drive Activity LEDs GREEN is the Power On indicator RED shows activity of the Hard Disk Drive HDD After 5 minutes of keypad inactivity the LCD backlight will automatically turn off but the recorder will continue to function normally When in this state the green Power LED will flash continuously every 2 seconds Pressing any key will illuminate the LCD backlight and the Power LED will stop flashing 5 3 6 Numeric Keypad Standard keypad including 0 9 and 5 3 7 Playback Control Keys During the playing of a call the Control Keys can be used to navigate through the call The Control Keys operate in the same way as the keys on a CD or tape player They can be used to Stop Play Fast Forward and Fast Rewind through a call Pressing the Play key during playback will cause the playback to Pause Pressing the Play key again will continue playing the call Pressing the Stop key Playback Control Keys when you re not playing a call locks the User Interface the padlock icon on the LCD closes when in the Options Logging and Search Menus This negates the normal 120 second timeout required for the User Interface to lock 6 Installing Total Recall 6 1 Signal Sources Total Recall requires 2 wire analog inputs A digital line signal will first need to be converted to analog be
24. associated with the AGC Auto Gain Control built into the recorder The recorder is designed to record all the sounds heard on the line both Transmit Tx and Receive Rx This includes background noise line noise and ambient noise The recorder records all audio noise and cannot distinguish between background and foreground noise This problem may be compounded if the recording is made via Handset Adapters In this case the background noise Total Recall User Manual V4 56 Rev 4 USA 63 64 j fed back through the microphone of the handset is combined with the Receive Rx signal from the Remote Party and therefore what appears to be a clear voice to the listener may sound soft or hard to hear upon replay This is a function of the AGC which averages out all of the audio signals detected during the recording If on the other hand there is no background noise the Remote Party will sound very clear and loud upon replay I am dialing a number and I can hear the tones on my phone but no DIMF number appears in the Logging Menu next to the C Current Call If recording via a handset adapter it may not be possible for the recorder to detect DTMF tones If your phone system transmits a proprietary signal to the PABX and the PABX converts this signal to DTMF tones then the recorder cannot detect the DTMF as it is not present at the point of recording The recorder will detect DTMF tones provided
25. change without notice Total Recall User Manual V4 56 Rev 4 USA 65 15 Appendix A Glossary of Terms PABX PBX Private Automatic Branch Exchange Private Branch Exchange Distribution Frame normally used in a communications room to distribute and patch cabling MDF DTMF Dual Tone Multi Frequency Normally referred to as the office side station side or handset side of the PABX PS SP A device to tap the audio signal from the handpiece of a telephone handset Also referred to as a Handset Patch or Logger Patch or Handset Splitter Uninterruptible Power Supply Digital Signal Processor 16 Appendix B LCD Screen Messages Channel The channel number associated with the call Status ST The status of the call see below The possible messages in the status column are as follows E C X A M The direction of the call is displayed if either CLI or DTMF has been captured The call is tagged The call is current 1 e it is happening at this time The call has been damaged The call has been archived Monitoring this live call If a call is being replayed the status column will indicate the following gt Playing gt gt Fast Forward gt gt gt Skipping Forward lt lt Rewinding Paused 66 Total Recall User Manual V4 56 Rev 4 USA 17 Software License Agreement ARUNTA SOFTWARE LICENCE AGREEMENT End User Licence Agreement for Arunta Software Total Recall Remote M
26. lt SELECT gt key to toggle between the two settings 8 1 3 Beep Beep tone is a beep Pip Tone sound generated every 15 seconds indicating to both parties that the call is being recorded In some countries it is mandatory to issue a beep tone when recording For some users it is a matter of preference or company policy It is possible to turn the beep tone On or Off Total Recall does not transmit a recorded message to advise that recording is taking place The beep tone option can only be used when recording directly from a phone line The options are Hi Mid Low or OFF The default setting 1s OFF Press lt SELECT gt to toggle between the four settings Repeat the selection settings for each channel If all channels are to be configured identically then configure any channel and select Apply All 8 1 4 ROD Mode Record On Demand ROD Mode settings are used in conjunction with the optional Record on Demand software They control how users of the Record on Demand will interface with the Total Recall unit The options are Record by Default Don t Record by Default Record Partial Calls Add Notes Only or Disallowed Press Select to toggle between the five settings For more information regarding the TR ROD taskbar software and the appropriate channel setup for your application see the Record on Demand section of this manual If Record on Demand is not to be used it 1s advisable to leave the ROD settings as Rec
27. record all calls unless the TR ROD user intervenes 11 5 2 Don t Record by Default The TR ROD user will be given the option to only record a current call if they so wish The Total Recall unit will not record calls unless the TR ROD user intervenes 11 5 3 Add Notes Only The user with the TR ROD agent installed may only add notes to a current call they will have no control over whether a call is recorded or not 11 5 4 Record Partial Calls In this instance the Total Recall machine does not record calls by default A user can start and stop recording during the call as many times as they wish The only sections of the call that are recorded are the periods where a user has activated the recorder Total Recall User Manual V4 56 Rev 4 USA 61 11 5 5 Disallowed The TR ROD agent will have no effect on that particular channel TR ROD users cannot add notes nor will any control be given to retain or discard current calls The Total Recall unit will record according to its VOX Off Hook channel settings 11 6 Login Logout and Refresh Login needs to be selected after a user chooses their individual Agent name Following this a window will appear prompting the user to enter their password in order to utilize TR ROD For security users have to re login after any TR ROD configuration changes or after changes to the channel settings on the Total Recall unit Logout should be selected to finish a user s session For security it is recommende
28. the Total Recall s IP Address into the internal DNS server so that Remote Manager clients running on the internal network could access Total Recall using the name totalrecal11 instead of having to remember the IP address However that is not necessary for our particular example e Configure the Firewall by forwarding the following ports Forward port 10010 amp 10011 to the Total Recall s address 192 168 3 109 10010 is the configured Port Base in our example Note that this is a TCP connection In addition if you want to transfer files to your local folders or email files from the Total Recall you will need to port forward FTP port 21 to this address as well e Tom s machine must be able to resolve the name totalrecalll to the Firewalls externally visible IP Address One simple way to do this is to edit the hosts file EG On windows 2000 or windows XP modify the file C WINNT system32 drivers etc hosts to contain the line EE LO LOs LO totalrecalll You can ensure that this is correct by typing ping totalrecall1 at a command prompt e Install Remote Manager on Tom s home machine e Add the Total Recall making sure you use the hostname not the IP Address as shown in the following diagram 52 Total Recall User Manual V4 56 Rev 4 USA E Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded To add a Total Recall connected directly to the LANenter the IPAddr
29. they are on the line at the point of recording k I have selected Archive and now my keyboard has locked up and the recorder does not seem I m n to be working The archive process takes time Writing to a DVD or CD is a time consuming process During the archive process the lt MENU gt and lt SELECT gt keys will be disabled and you will have no access to other functions of the recorder DO NOT SWITCH OFF THE POWER Although you have no access to the recorder it will still be recording on active channels and it will still be archiving calls to the disk It is recommended to start the archive process during times of low usage or when you do not need to gain further access to the recorder for a period of time I have archived calls to a DVD or CD but the Used indicator on the Logging Menu remains at the same level The Archive Do you want to remove the calls you archive option only available with Administrator Access will archive calls to a disk and either delete them from the hard drive Yes or keep them on the hard drive No If you choose to keep the archived calls on the hard drive the Used indicator will not change If you choose to delete the archived calls from the hard drive the Used indicator will decrease after archiving I m trying to set the IP Address of the Total Recall but pressing the OK brings up the error message Update Network Settings Failed Chances are the IP
30. this licence your rights and obligations with respect to the use of this software are as follows DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that such activity is expressly permitted by applicable law not withstanding this limitation Termination Without prejudice to any other rights Arunta may terminate this ASLA if you fail to comply with the terms and conditions of this ASLA In such event you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts UPGRADES If the SOFTWARE PRODUCT is an upgrade of an Arunta product you now may use that upgraded product only in accordance with this ASLA COPYRIGHT All titles and copyrights in and to the SOFTWARE PRODUCT including but not limited to any images photographs animations video audio music text and applets incorporated into the SOFTWARE PRODUCT the accompanying printed materials and any copies of the SOFTWARE PRODUCT are owned by Arunta or its suppliers The SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions NO LIABILITY FOR CONSEQUENTIAL DAMAGES To the maximum extent permitted by applicable law in no event shall Arunta or its suppliers be liable for any special incidental indirect or consequential damages whatsoever including without limitati
31. tone sounded when using the control keys The soft key may be stuck against the casing Just move the key to release it The unit does not power up It is possible that the fuse holder may have become loose during transit or the fuse is blown Disconnect the power cord remove the fuse holder at the rear of the unit and check that the fuse is OK Power up again The password has been forgotten Call your dealer for support I have changed the password and now it will not let me go to the Options Menu You have changed the User Password The User has no access to the Options Menu Use the Administrator Password to provide access to the Administrator level Options Menu If you do not know the Administrator Password you will not have access to the Options Menu The recorder is switched on with channel lines connected The Logging Menu shows C in the status column and the LEN Length meter is running but no calls are active The channels are probably set to Off Hook Enter the Options Menu and change the Line Trigger setting from Off Hook to VOX 4 During the process of recording a call the call appears to be cut into multiple records each of a fixed length Check the Maximum call length setting in the Options Menu Call button If a call reaches the maximum length setting it will be cut and then restarted as a new continuation record with no loss of recording between the cut and restart To avoid cutting the call into mu
32. 2 TROUBLE SHOOTING TIPS EE 63 EREECHEN 65 APPENDIX A GLOSSARY OF TERMS ocn 66 APPENDIX B LCD SCREEN MESSAGES osnnmmcsssssi 66 SOFTWARE LICENSE AGREEMENT ssstssssssssssscsssdessscsacssadssacecssesassnadesadecsacsacsnadssaces 67 Total Recall User Manual V4 56 Rev 4 USA 1 Compliance Statement European Model The equipment has been approved in accordance with Council Decision 98 482 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This device is designed to work on any network This device is not dependent on physical and software switch settings If this device is to be used outside of your area or different network contact your vendor This device complies with Class A of EN55022 1995 incl Amendments 1 amp 2 Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures New Zealand Model This device complies with Class A of AS NZS3548 1995 incl Amendments 1 amp 2 Warning This is a Class A product In a domestic environment this product may cause radio interf
33. 32 gt 6 0410026 731 Is 3 0410026 763 gt A 0133454311 0322638311 0322638311 0299423134 0299423134 Pei Zi Pl gt gt gt gt gt Te 1 T gt 2 2 B O 2 A e 3 0733454311 e s Z A 2 S B O 12 10 13 24 18 JE 10 23 24 Used 51 Configuration options for Total Recall are accessed through the Options Menu To access this menu press the lt MENU gt key twice from the Logging Menu The Options Menu contains seven sub menu items General Channel Archive Call Network Settings System Maintenance and System Shutdown If the Options Menu does not appear you will need to log in as Administrator see Section 8 2 2 E 17 Aug 2004 E vr 2 Channel Settings 5 Archive Settings pa General Settings ED Call Settings CH Network Settings K Maintenance OPTIONS MENU e 12 21 24 Select Language set Time Date amp Passwords Set Channel Triggering enable Live Monitoring amp Recording Beep Set Archive Reminder amp Automatic Archive Options set Min amp Max Call Length VOX Timeout amp Recording Period Modify network configuration Upgrade Software Rebuild Call Database set Recorder ID Shutdown the recorder Use the lt UP gt lt DOWN gt arrow keys to move between the Menus then lt SELECT gt to enter a Menu 22 Total Recall User Manual V4 56 Rev 4 USA 8 1 Channel Settings These settings are configured from the Options M
34. 4 USA 17 6 8 Caller Line Interface CLI Caller ID amp Touch Tone DTMF Capture For extension side recording each phone set is dedicated to a specific channel and will always record the same channel unless the line is disconnected or physically changed to another port For trunk side recording the next call in or out will generally pick up the next available channel on the recorder so agent calls are not channel specific If the recorder is connected trunk side on an analog line and set to VOX activation and an operator receptionist answers the incoming call the recorder will record the operator s comments and also the continuing conversation of the call if it is transferred However in this scenario the recorder will not capture the agent s extension number The CLI Caller ID data will only be captured if it is embedded in the incoming call data The recorder is designed to detect DTMF tones on dialing and display the Dialed Number in the Number Field of the call record If DTMF is not present at the point of recording the DTMF number will not be displayed Note Due to differences in the International Standards for CLI and Off Hook CLI captured for an unanswered call will be held for 5 seconds after the last ring detect and if a new call comes in without CLI within that 5 second period the previous CLI may be displayed If CLI is critical it is suggested that VOX trigger settings are used 7 Switching On and Getting
35. 48 10 11 Modity Local Folders tte e 48 1O LT Replayine a Call ET 48 IO gy AV eRe cordino tada 49 10 14 Add or Modify a Note ita a ici 49 TOT Delete Calls a E ecto Seana de 49 10 16 Cu stomizins Call Table e CEET 49 10 17 Accessing Total Recall Through a Firewall ccccccsesssssssssessssessssessesseesssseeeseeeeees 50 10 18 When Remote Manager is Behind a Local brewall 53 Total Recall User Manual V4 56 Rev 4 USA 3 11 12 13 14 15 16 17 10 19 Handling Multiple Remote Managers Behind a Local Firewall ooomommm 54 1O20 C ome chine Tiroa MaA VEN EE 55 10 21 Limitations of Total Recall amp Remote Manager with Firewalls oooooocnncnnnnnnnnnnnn 55 10 21 1 SET AUST 0 le Saab S 55 IZA AM ii 55 10 22 Monitoring amp Playback Audio not Working oooooonnncncncnononnnonnnnnnnnnnononononnnnnnnnnnnonanos 56 RECORD ON DEMAND SOFTWARE ROD cccccccssscsccccccccccccccccccccccccccccccccccscocoees 60 RES WE Veto ee ET 60 E GS AAA A Oe meee 60 DAS Instalan nio oisiS 60 11 4 reene TR ROD forthe First Time ca 60 11 4 1 Connecting to the Total Recall Until 60 11 4 2 kos mne mo TR ROD anta ac lada eco 6l IES sing TRROD TR Unit Snes cs 6l 11 5 1 Record Dy Delan aaa 6l 11 5 2 Dont Record Dy RE E dd 61 11 5 3 Add NOC O coda 61 11 5 4 Record Eeer 61 Li DVS AMO WY EE 62 11 6 Losin Losoutiand Retreat A 62 11 6 1 en ee ad 62 PREVENTATIVE MAINTENANCE simi iii 6
36. All Programs 8 Windows Messenger A Log Off Shut Down start SS Total Recall Remote 56 Total Recall User Manual V4 56 Rev 4 USA STEP 2 For Remote Manager to work correctly there should be one and only one IP address If there are two IP addresses monitoring and playback will not work correctly The diagram below shows the situation where two IP addresses are configured Microsoft Windows KP Version 5 1 2600 CG Copyright 1985 2061 Microsoft Corp C MDocuments and Settings eeikn BACKUP ipconfig Mindows IP Configuration Ethernet adapter Local rea Connection Connect ion specific Suffix IP Address Subnet Mask IP Address Subnet Mask Default Gateway C HDocuments and Settings seeikn BACKUP 192 168 1 123 255 255 192 168 3 38 255 255 2558 192 168 3 252 STEP 3 If two IP addresses are shown as in the diagram above then you need to remove one of the IP addresses in the following way Run Network connections by going Start gt All Programs gt Accessories gt Communications gt Network Connections as shown in the diagram below Set Program Access and Defaults W Windows Catalog Windows Update Winzip ei e Games T Microsoft AntiSpyware e QuickTime T Realvnc Internet Rew Internet Exp E mail ss H Roxio Easy CD and DND Creator 6 e Snagit 7 gt Windows Media Playe La Startup e TR Remote Manager H Winzip 20 Ah Wi
37. C in the status column When the conversation is finished enter the password if required position the cursor over the call and press the lt SELECT gt button to replay the call Adjust the speaker volume using the thumb wheel on the front panel Total Recall User Manual V4 56 Rev 4 USA 5 Getting to Know Total Recall Total Recall is very simple to operate and has a minimum number of ports and key controls Everything that is needed to operate Total Recall is included with the unit It is not necessary to attach a PC monitor as a management console for the recorder Network amp Modem TFT LOD Connection Panel M amp Select 4 to 16 Channel lenu amp Selec Line Input Keys E AT p Headphone Jack Line Output Control Jack Keys Volume Se Up Down Control Scroll Keys SZT CD R or DVD y Drive Top View showing main control connection points on Desktop Unit Network amp Modem Connection 4 to 32 channel Filter Line Inputs Colour Cover d TFTLCD Speaker T Numeric Fowar Le Keypad On Off aaa l Key Switch Keys Archive Press amp lift DVD Drive front panel Up Down Scroll Key Headphone volume Hard Disk Jack Activity LED Line out Power Menu amp Select Jack LED Key Front View showing main control connection points on 19 Rack Mount Unit 5 1 Total Recall Front Panel 5 1 1 Headphone Jack Standard 3 5mm audio jack for connection of headphones or external speaker volu
38. D RW e Two copies of this User Manual e Quick Start up Guide e A Yellow crossover cable to connect to a PC e A modem cable to connect from Total Recall to a serial modem e One 18 RJ11 to RJ11 phone line input cable with T adapter for each input jack Other adapters and cables such as the Omnicron TSA 3LM handset connection adapters may have been purchased along with your Total Recall recorder Contact your Total Recall dealer if special cables or adapters are required Rack Mount recorders also include keys for their front panel power ON OFF switch and rack mount mounting hardware If cables have to be run and if connection is required to the MDF or distribution frame it is advisable to request a certified telecom engineer to install the telephone cabling required for the recorder Note DO NOT load the Remote Manager CD or Record On Demand CD into the Total Recall CD DVD drive The Remote Manager and Record on Demand CDs are only for use in Windows PCs mpor tan t N ote To ensure no loss of power or interruption to recordings it is strongly recommended that Total Recall be connected to a UPS power system Maximum power consumption for 16 channel TRL 16 is 50 Watts Total Recall utilizes a database with potentially open and active files Power disruption with an unclean shut down may cause damage to these files and may require a database rebuild This rebuild will occur automatically when power returns 3 4 Getting St
39. DOWN gt arrow key to highlight the field Press lt SELECT gt to change the value Use the lt UP gt lt DOWN gt arrows to highlight OK or Cancel to return to the Options Menu 8 3 4 Recording Period Total Recall can be programmed to record only between pre determined times Press the lt UP gt arrow key to highlight the Recording Period button Press lt SELECT gt to put a check mark in the box Press the lt DOWN gt arrow key to access the hour and minutes boxes and either enter numerals with the numeric keypad or press lt SELECT gt for sequential change Use the lt UP gt lt DOWN gt arrows to highlight OK or Cancel to return to the Options Menu With Recording Period activated the screen below is displayed in the absence of recording Not Recording Current ont recording from 12 30 1900 Total Recall User Manual V4 56 Rev 4 USA 217 8 4 Remote Access Settings Total Recall has two ports for remote access Com Port A for connection to a modem and a LAN port for network connection Com Port A Network Modem Connection Connection Desktop Unit mopEM LAN Rack Mount Unit 8 5 Network Settings 4 Network Setting Use Dialup Use DHCP Gateway Max Session Session Duration 2 hours RMI Port 1099 LAN ID GBRG DUT AUZA Advanced OK Cancel 8 5 1 Connecting Total Recall Using LAN All devices connected to a LAN will need to have a unique IP address An IP address sho
40. F Total Recall ell A e Ss A L Telesales Agent Recorded In the example above Total Recall is patched directly to analog trunk lines standard POTS circuits Al call activity incoming and outgoing will be recorded The recorder can be located in the Comms PABX room or in the front office 6 6 Connecting to a Digital Phone using Telephone Adapters Logger Patches Many PABX extension installations are digital It is common to have digital signaling on the extension side with analog or digital trunk lines installed It is important to know the configuration of your PABX system before installing a voice logger Total Recall will not record a digital line signal directly into the recorder so digital to analog conversion must be done prior to connecting to the recorder You can use the D A converter that is built into digital phones by tapping the analog audio at the handset headset connection with a handset adapter Note Total Recall does not provide D A conversion If needed a third party product would be required for this function Unlike standard two wire analog telephone circuits most digital PABXs generate their own signaling protocol and therefore recording from digital lines or handsets can be different for each application Most digital handsets have audio signaling in the handset with the speaker earpiece and microphone mouthpiece channels being connected to the recorder A Handset Adapter
41. Rev 4 USA 53 E Add Total Recall Select the TAB for the type of TR you would like to ada To add a Total Recall connected directly to the LANenter the IPAddress PIN and description of the TR and press the set button 2 Host Name totalrecall DIN HERA Description T Base Port 10010 Authorized Channels You should now be able to connect to the Total Recall 10 19 Handling Multiple Remote Managers Behind a Local Firewall The situation is similar to that discussed in section 10 18 except that there are now 2 Remote Managers that need to access the Total Recall behind the same local firewall UDP 10001 E re rm e e Fe Fe Fe e Fe Internet Remote Manger 1 PC Internal IP Address 192 168 0 1 totalrecall UDP 10005 UDP 10006 Remote Manger PC e EE Internal IP Address 192 168 0 2 54 Total Recall User Manual V4 56 Rev 4 USA The first Remote Manager can be set up exactly as for section 10 18 1 e 1 Port forward UDP from port 10001 to the IP address of the machine running Remote Manager 2 Port forward UDP from port 10002 to the IP address of the machine running Remote Manager 3 Specify the Manager Firewall when adding the Total Recall For the second Remote Manager you need to tell 1t to use different ports and then forward these ports from the firewall In the diagram the second Remote Manager is configured to use ports 10005
42. S UA a oo o Oo 28 e AA A II O uel saeomeddett 28 8 5 1 Connecting Total Recall Using LAN 28 8 5 2 NN A NT 29 A E GE 29 8 6 1 MOM Ni dais 29 8 6 2 DALI AOS lalala 29 8 6 3 Cascais aia 29 8 6 4 DHCP Dynamic Host Configuration Protocol oooncccccnncannccnnnnnononnnnnnnnnnarnnnnnos 29 Sof MAMMA SESSIONS o 29 SS SESON DIAN sia cco cracalda eu mae cela za sa aa sea a ya creole ase tele sw asia assole eiseate 30 89 RM Een aci n 30 S0 Or 02 AA O O no 30 ei Ame amp Dale aia 30 A E o O A A A RCP nO 31 o Recorder Dinars aitor pra oo VI opos 31 Sala Je ONO 32 8 15 Saye and Load Settings from DVD of CD EE SC ebe OR E EEN 32 OPERATING TOTAL IRE CALL icc atacada a iia 32 OM Scarch Tor Calls sisi 32 9 1 1 Searching from the Hard DiViNo 32 9 1 2 Searching from the DVD or CD Archive Using Total Recall 33 92 EN A O 34 9 2 1 From Re e E EEN 34 9 2 2 From Lossmo Melli naa 34 DS Live Montoro ol Calls in 34 9A Arco Calls Ea 35 9 4 1 COIE SESSIONS sal di ias 35 9 4 2 Tae ere tra Calla E ape tncd ON aieaiondd ruled aneicesases 35 Total Recall User Manual V4 56 Rev 4 USA 9 4 3 E a TY EE 35 9 4 4 AONA A IVS a a EN 36 9 4 5 Damaged DV D7 CD or Insufficient SPACE aia 37 9 4 6 ACV ROMIN AAA e A 37 Dis Decir cea oar aaah 37 DO SERES AU Wi certs ne coe tne tr ati saliese 37 10 REMOTE MANAGER SOB Eesen eege 37 AER he ee EE 37 102 EECHER 38 t0 ett 38 10 4 Configuring Total Recall for LAN or Dial up ooooo
43. Slider Bar located beneath the call window and the counter shows the exact time of the call At any time the call can be paused by clicking the Pause Button ll or the call can be stopped by clicking the Stop Button Clicking the Stop Button will reset the Slider Bar back to the beginning of the call At any time the progress of the call can be moved forward or taken back by placing the cursor on the Slider Bar and dragging it to the left or right This facility along with the call counter timer makes for quick and accurate replay of important parts of a call Other control buttons include save the recording WM add or modify a note about the recording De customize the call table contents Es 10 13 Save the Recording To save a single call to your local hard drive first highlight the call in the Call Play Window and then click the Fi icon Choose the local folder you wish to save the call to and select whether to save the call as a DC mp3 or as a wav file 10 14 Add or Modify a Note Highlight a call or a selection of calls and click the E Type in any notes you require and click OK When searching for calls you have the option to search by keywords entered into the call notes 10 15 Delete Calls This function is used to delete calls from local folders only Highlight a call or selection of calls that you want deleted and click the icon You will be asked to confirm that you want to delete the selected call s This will
44. ag a selected call within the Logging Menu or Search Menu highlight the call and press the asterisk key on the numeric keypad To Un tag a selected call place the highlight bar over the call and press the asterisk key on the numeric keypad Once a selection of calls has been found through the Search Menu the whole selection can be Tagged or Un tagged by highlighting the Tag All Un tag All button and pressing lt SELECT gt 9 4 3 Manual Archiving This operation is performed from the Search Menu Archive button You first need to select the calls to be manually archived These calls may have been previously Tagged at the Logging Menu selectively Tagged at the Search Menu or a complete list selected Tag All button from the Search Menu call list 3 Total Recall 18 May 2004 SEARCH MENU E Search Tag All D Archive Length Number Channel Status 00 00 19 0410026783 gt 6 00 12 16 001118609280377 SG 00 12 06 0499064001 gt 16 00 00 21 0786362987 lt 3 00 05 41 0410026 783 gt 4 00 00 06 d 00 00 06 15839259 Es 00 00 09 6 00 00 09 0011186092803 77 lt 4 00 00 09 0733454311 lt 2 00 00 06 0055181690 00 07 16 00 00 12 0733454311 00 00 10 99064001 00 12 06 00 01 21 0322658311 00 00 18 131332 00 00 16 00 02 10 0322658311 00 07 16 0299423134 00 00 24 0299423134 I I ADD DI A o gt Listed 26 Total Recall User Manual V4 56 Rev 4 USA 35 Use the lt UP gt lt DOWN gt arrow keys to highli
45. anager amp Record on Demand IMPORTANT READ CAREFULLY This Arunta Software Licence Agreement ASLA is a legal agreement between you either an individual or a single entity and Arunta Comsec Pty Ltd for the Arunta software product identified above which includes computer software and associated media and printed materials and may include online or electronic documentation SOFTWARE PRODUCT or SOFTWARE By installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this ASLA If you do not agree to the terms of this ASLA promptly return the unused SOFTWARE PRODUCT to the place from which you obtained it SOFTWARE PRODUCT LICENCE The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold GRANT OF LICENCE This ASLA grants you the following rights The software and hardware described in this document are furnished under a licence agreement and may be used only in accordance with the terms of the agreement The software that accompanies all Arunta products is the property of Arunta Comsec Pty Ltd ABN 40 051 658 569 and is protected by copyright law While Arunta continues to own the software you will have certain limited rights to use the software after your acceptance of this licence Except as may be modified by a license addendum which accompanies
46. and enter the number of the channel you wish to search in the text entry box 10 10 8 Search by Phone Number Click on the Phone Number check box and enter the number or part of the number you wish to search in the text entry box 10 10 9 Search by Call Length Click on the Call Length check box Click the icon and set the Call Length using the sliders Set the minimum and maximum call length to be searched Call Length Set min and max call length E4 bin o 3 mins and R 15 mins E 10 10 10 Search by Note Keyword Click on the Note Keyword check box Type the keyword 10 10 11 Search by Call Direction Click on the Call Direction check box Use the drop down menu to make your selection 10 11 Modify Local Folders Window This window is used to create and modify Local Folders that will be used to store call records Once a Local Folder is created the Local Folder will appear in the Playback Calls Window Calls in the Calls List can be highlighted and dragged into a folder in the Modify Local Folders window for storage on the hard drive To create a local folder simply click on the ICON and create a new folder or select the folder you wish to use to store your calls 10 12 Replaying a Call With the call data information loaded on the screen double click on the call you wish to play or click on the call and then click the play button b 48 Total Recall User Manual V4 56 Rev 4 USA Call progress is indicated by a
47. arted Having completed the installation of Total Recall by following the instructions in Section 6 you may commence using Total Recall immediately by following the simple instructions in the Quick Start up Guide Section 4 For a more complete understanding of the comprehensive features of Total Recall we recommend that you read through the remainder of this manual Total Recall User Manual V4 56 Rev 4 USA 9 10 3 5 Total Recall Features 19 Rack Mount Desktop Unit 4 to 32 channels 4 to 16 channels Total Recall Voice Logger Recorder Rack Mount amp Desktop Versions Total Recall Voice Logger Recorder has the following features e It has been specially designed to record telephone conversations or any analog audio signal e Itrecords digitally records direct to a hard disk in compressed file format e Itstarts and stops recording by VOX or Off Hook activation e It archives the recordings to DVD or CD to provide a permanent backup record e It has a high compression factor resulting in a large storage capacity e It has a facility to live monitor calls either locally or remotely e All channels can be configured and managed selectively or as a group e tis compact self contained and easy to install and operate e LAN amp Dial up connectivity is built in Quick Start up Guide e Check the contents of the Total Recall package refer to Section 3 3 Unpacking Ensure your recording connections are in place e C
48. call for LAN or Dial up Please refer to Section 8 5 and 8 6 10 5 Add Total Recall for Remote Access from a PC Please ensure that you have the IP address or dial up number and the password PIN before continuing to add a Total Recall to Remote Manager To add a Total Recall click on the Add New Total Recall icon 3 which will bring up the Add TR window Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded ES To add a Total Recall connected directly to the Ze LANenter the IPAddress PIN and description of the TR and press the set button IP Address o To Host Name PIN Description Base Port 10010 C Manager firewall Authorized Channels All Cancel 38 Total Recall User Manual V4 56 Rev 4 USA 10 5 1 LAN Click the LAN tab to access the LAN IP Address entry box Type in the unique LAN IP address of the Total Recall to be added followed by the Total Recall PIN and a description The PIN is the same as the Total Recall password and will give the user the same access rights as 1f the password was typed into the Total Recall unit The description is a name that will identify the Total Recall unit to the user Clicking on the button will start the process of searching for and adding the Total Recall to the Remote Manager system Repeat this process to add more units 10 5 2 Host Name Consult your Administrator prior to using the Ho
49. change the archive period choose your selection from the drop down box using your mouse Click the Apply button to save this configuration to Total Recall e Total Recall Remote Manager File Help gt 49 14 50 09 Monitor Playback calls TR Configuration Event Log 39 TR Chris Home he o FIRE R Update TR Configuration a 1 Back Office AI A ss ae a 2 Sales A a IANA nel Archive General Time Date 0 A Warehouse Enable Auto Archive Archive Period 4 Archive Period Type Days Archive Device Type cD Next Archive Date 5 09 2004 Enable Archive Reminder 10 7 3 General The general settings tab allows you to change the Administrator Password User Password Recorder ID VOX Timeout Minimum and Maximum Recording Length and the Recording Period Total Recall Remote Manager File Help KA KE Monitor Playback calls TR Configuration Event Log 9 TR Chris Home i o ALAN i Update TR Configuration a 1 Back Office Nee ee ee a 2 Sales Gees a 3 Accounts el Archive General Time Date a A Warehouse Administrator Password User Password Recorder ID VOX Timeout Min Recording Length sec Max Recording Length min Use Recording Period Start Time End Time 42 Total Recall User Manual V4 56 Rev 4 USA 10 7 4 Passwords A password is required to access functions of Total Recall You must have administrator access to change passwords To change the
50. ction enables very lengthy recordings for example commercial broadcast radio monitoring to be presented as a series of recordings in manageable length sizes The default Maximum Record Length setting 1s 60 minutes 10 7 9 Recording Period Total Recall can be programmed to record only between predetermined times With Recording Period activated and if the time is outside the selected times the following screen is displayed on the Total Recall in the absence of recording Total Recall User Manual V4 56 Rev 4 USA 43 Not Recording Currently only recording from 12 30 19 00 10 8 Record on Demand ROD Agents ROD agents are user accounts for the Total Recall Record on Demand software A user cannot log in to a Total Recall unit with TR ROD until a user account has been set up in Remote Manager The ROD Agent list is stored on the Total Recall unit hence only users with administrator access may add or modify ROD agents 10 8 1 Adding ROD Agents To add a new agent click the Add Agent button in the ROD Agents menu A new menu will appear prompting the user to add an Agent Name and Password These should be unique for every user of the TR ROD software The language displayed by TR ROD for each user may also be configured in this menu To save the new ROD agent settings click OK in the Add Agents menu followed by Apply in the ROD Agents menu You must click Apply before any changes will take effect n EI Update TR Configuration ii
51. d that users log out of TR ROD if they are not present at their PC to prevent unauthorized control over the Total Recall channel Users need to logout to allow another user to log back in with a different agent name and password Refresh may be used if new agents have been added through Remote Manager while TR ROD is running Selecting Refresh will update the agent list to the most current record stored on the Total Recall unit 11 6 1 Configuration Similar to the connection process when TR ROD was first installed this menu allows authorized personnel to do the following Total Recall IP Address refers to the unique network address of the Total Recall unit This address may be accessed from the Network menu on the Total Recall unit itself or from the TR Configuration menu in your Remote Manager software Note Remote Manager should be operational on the network manager s computer before installing or changing TR ROD as Agent names and passwords are managed through this software Should the IP address of the target Total Recall unit be altered the TR ROD agent will need to be re configured via this menu in order to re connect to the unit This cannot be changed without a valid password see below Total Recall Channel refers to the channel of the Total Recall unit that you wish to give the agent limited control over The channel controlled may be changed in this menu dependant on a valid password being given see below
52. ded that you keep a copy of the configuration on DVD or CD To save the configuration place a blank disk into the Total Recall DVD CD drive and using the lt DOWN gt arrow key highlight the Save Settings to DVD CD Press the lt SELECT gt key This procedure is accessed from the Options Menu Maintenance button To load the settings from the disk place the disk with your previously saved settings into the recorder s CD drive and using the lt DOWN gt arrow key highlight the Load Settings From DVD CD and press the lt SELECT gt Key 8 16 Erase DVD This procedure requires logging in with the administrator password and is accessed from the Options Menu Maintenance button Insert the DVD to be erased into the Total Recall DVD CD drive and use the lt DOWN gt arrow key to highlight the Erase DVD button and press the lt SELECT gt key Please note that all calls on the DVD will be lost after the erase operation has been performed 9 Operating Total Recall 9 1 Searching for Calls These operations are accessed from the Search Menu Search button 9 1 1 Searching from the Hard Drive 31 Mar 2004 SEARCH MENU CH Search Tag All 3 Archive Number Channel Status 0 09 42 09 09 42 07 09 41 31 09 41 29 09 41 20 09 41 18 09 39 43 09 39 38 09 39 36 09 39 07 09 39 05 09 39 03 09 38 09 DU 09 38 07 00 00 22 09 38 05 00 00 20 32 Total Recall User Manual V4 56 Rev 4 USA Highlight the Search button usi
53. der ID feature permits this identification Highlight the System Information button press lt SELECT gt and use the lt UP gt arrow key to place the cursor over the Recorder ID field Using the numeric keypad type in a unique ID for the recorder up to 3 digits The Recorder ID is stored in the LogInfo ini file that is saved with every session When archived calls are being searched on a PC using Remote Manager the Recorder ID can be displayed for each call in the Remote Manager Window Total Recall User Manual V4 56 Rev 4 USA 31 3 14 Rebuild Call Database This procedure is accessed from the Options Menu Maintenance button In the event of a power outage line disconnection or other event that may have damaged a call record or left a call record un terminated the system will automatically perform a Database Rebuild There is an option to rebuild the call database manually Select Rebuild Call Database using the lt DOWN gt arrow key and highlight either Cancel or Rebuild Now and press lt SELECT gt Rebuild Now will automatically rebuild the database After the rebuild the OK button will be highlighted Press lt SELECT gt to return to the Options Menu Note Call recording is suspended while rebuilding the database Database rebuild may be a lengthy process 8 15 Save amp Load Settings from DVD or CD This procedure is accessed from the Options Menu Maintenance button After configuring Total Recall it is recommen
54. e If you are recording telephone calls we recommend that the Trigger settings for each channel remain at the default during the initial configuration set up The Off Hook function is triggered by a voltage change on the line A drop in voltage taking the receiver off hook Off Hook voltage is typically 8VDC will normally provide sufficient voltage change to be detected by the recorder and activate recording Replacing the receiver would normally stop the recording On Hook voltage is typically 48 VDC However if there is insufficient voltage on the line the Off Hook function will not work and therefore a VOX trigger will need to be selected Handset headset adapters logger patch provide audio from the hand piece of a telephone not a DC voltage so Off Hook cannot be used when the recording is via Handset Logger Patch adapters Note If a channel is set to Off Hook and no phone line is connected to the channel the channel will commence recording and can only be disabled by setting the channel to OFF or VOX Off No recording is possible from a channel that has been set to Off It is recommended that all unused channels be set to Off Total Recall User Manual V4 56 Rev 4 USA 23 8 1 2 Monitor This enables Live Monitoring of calls on a channel By setting a channel Mon monitor to On calls can be live monitored on that channel through the Logging Menu Options are On or Off with the default setting being On Press the
55. e Help ee Monitor Playback calls TR Configuration Event Log LI IR Mgr Chris Home Tal gt E CD Drives 28 Local Folders Total Recalls BET re under desk 5 0 1 Back Office SE Sep 2004 m 4 Sep 2004 a 2 Sales fm 5 Sep 2004 39 4 Sep 2004 5 a 3 Accounts 9 5 Sep 2004 m 4 Sep 2004 0 Warehouse 139 5 Sep 2004 HY 4 Sep 2004 15 37 01 EN Search For Calls Search Options C Channel Phone Number Call Length C Note Keyword Call Direction Local Folder 3 TR time Date from Date to Time from Time to Search Now EY Sort by Date Modify Local Folders a Sort by Channel E Local folders 05 Sep 14 57 26 Date TR Time TR Length 00 00 26 Number Direction Channel Notes t All 05 Sep 14 57 14 00 00 40 5 In 05 Sep 14 56 30 00 01 24 a All 05 Sep 14 56 30 00 00 42 All 05 Sep 14 56 30 00 00 24 All 05 Sep 14 56 30 00 01 24 Al 05 Sep 11 38 23 05 Sep 11 38 23 00 02 04 00 02 04 Al Al 05 Sep 11 38 23 00 02 04 05 Sep 11 38 23 00 02 04 05 Sep 10 50 02 00 02 55 05 Sen 10 50 02 00 02 55 a ee aA 05 Sep 10 50 02 00 02 55 DOSS NOs S olson 10 10 3 Loading Calls In the Playback Calls window click the b
56. ease consult your IT Manager before changing this setting To change this setting use the lt UP gt lt DOWN gt arrow keys to highlight the Session Duration entry box Then using the numeric keypad enter the desired number in seconds Scroll to OK and press the lt SELECT gt key 8 9 RMI Port This is used to change the port that Total Recall Remote Manager will open for communications The default setting is the recommended setting It is advised that you consult your IT Manager before changing this setting 8 10 Language This setting is configured from the Options Menu General Settings button From the General Settings Menu select Language English Spanish Korean Portuguese Chinese Japanese and Arabic languages are available Use the lt DOWN gt arrow key to highlight the desired language and press lt SELECT gt key Fa Change the Language English Espa ol gto Portugu s q y EES G i sai gaz ai 3 11 Time amp Date SE Total Recall 3 a E pl xj 20 Oct 2004 OPTIONS MENU ch 10 21 44 112 Select Language set Time Date Passwords 2 ei General Settings ok Aki eee t ee Se ete Pe E ring amp 2 Channel Settings L BALEREN xj 3 Archive Settings NTP Address 1 SE Date 20 MAY 2004 amp Recording EY ckt Time 15 36 Time Zone Area Australia E Network Settings me Zone City sydney d GT HR ae ITA IA L t ALI set KS Maintenance Recorder ID z z2 Shutdown the recorder G
57. enu Channel Settings button Each channel can be individually configured and managed If all channels are to be configured identically configure the first channel and select Apply All 2 Channel Configuration Channel Trigger Monitor Beep ROD Mode Record by Default Cl Allow ROD Phone Key ROD Phone Key Apply Apply All Cancel Use the lt DOWN gt arrow key to highlight Channel 1 and then the lt SELECT gt key to bring up the Channel Configuration window Then use the lt UP gt lt DOWN gt arrow keys to scroll through each setting and the lt SELECT gt key to change the options in each box When finished highlight the Apply or Cancel and lt SELECT gt to confirm the settings or to return to the Channel Settings Menu Press lt MENU gt to highlight either OK or Cancel and lt SELECT gt to return to the Options Menu 8 1 1 Trigger This is the setting that starts a recording on a Channel The trigger can be VOX through 6 voice or audio signal Off Hook a voltage level trigger from a phone line or Off VOX 6 High signal and low sensitivity 20dBm VOX 6 would pick up loud conversations but may not pick up very soft conversations VOX 4 The default setting is VOX 4 28dBm VOX 1 Low signal and high sensitivity 40dBm VOX 1 would pick up a very soft voice but may also trigger the recorder from a noisy line Off Hook This is the recommended setting for normal recording from a telephone lin
58. er outlets and telephone jacks prior to cleaning f Do not open Total Recall There are no user serviceable parts inside Total Recall g Refer all servicing to qualified personnel Total Recall User Manual V4 56 Rev 4 USA T 3 Introduction Total Recall is a compact cost effective and self contained digital Voice Logger Recorder that records and provides secure storage for over 10 000 hours of calls Call information is presented on the color TFT Liquid Crystal Display LCD With simple keystrokes and three easy to navigate menus Total Recall is easy to configure and operate The user configures and operates Total Recall to search playback and archive calls Using LAN or Dialup you will have remote access to Total Recall over your network or phone line using Remote Manager Record on Demand may be optionally installed to give users limited control over what is recorded on their line Available as a 4 8 12 or 16 channel Desktop unit or 4 8 12 16 20 24 28 or 32 channel 19 Rack Mount unit Total Recall will record the telephone numbers of incoming and outgoing calls and store this information in a database together with a time amp date stamp the duration of the call and reference to the specific channel number All these fields can be used to search and retrieve calls from the database Once a call has been located and retrieved from the Total Recall database the call can be replayed via an internal or external speake
59. erence in which case the user may be required to take adequate measures 8 1 8 Call logging automatic set up b The call log incorporated in this equipment does not record all answered calls The call log therefore may not agree with the Telecom account which may include calls not shown on the log 8 5 Recording functions c All persons using this device for recording telephone conversations shall comply with New Zealand law This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party USA Model FCC Rules Part 15 Total Recall has been tested and complies with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual can cause harmful interference to radio communications Operation of this equipment in a residential area 1s likely to cause harmful interference in which case the user will be required to correct the interference at the user
60. ess PIN and description of the TR and press the set button IP Address Host Name totalrecall1 PIN EE Description totalrecall1 Base Port 10010 C Manager Firewall Authorized Channels all Tom s home Remote Manager should now be able to access the Total Recall on the internal company network 10 18 When Remote Manager is Behind a Local Firewall In the previous example the client s Remote Manager was on an externally visible IP address In this case the Remote Manager is on an internal IP address trying to access a Total Recall which is external to the LAN An example of this situation is shown in the picture below UDF 10001 re rn Internet E Remote Manger 1 gege PC totalrecall Internal IP Address 192 168 0 1 Firewall 203 217 22 165 In this case you will need to e Port forward UDP from port 10001 to the IP address of the machine running Remote Manager e Port forward UDP from port 10002 to the IP address of the machine running Remote Manager e In addition when you add the Total Recall to Remote Manager you will need to specify the external IP address of the firewall that it is sitting behind Check the Manager Firewall check box and enter the IP address in the appropriate fields to the right of the checkbox Total Recall User Manual V4 56
61. ev 4 USA 37 tagged notated and emailed Recorded calls can also be transferred from Total Recall to the PC either by drag and drop to a local folder or from archive DVD CD Remote Manager allows for the remote configuration of all connected Total Recall units from your PC including optional Record on Demand settings Remote Manager enables those users who do not wish to connect Total Recall to their LAN or a Dial up to replay calls from their archive media CD DVD 10 2 PC System Requirements Remote Manager software is designed for use on a multimedia PC running Windows 98 ME 2000 NT4 or XP Total Recall calls that are archived onto the DVD or CD are stored in a compressed and encrypted data format that cannot be played on a multimedia PC without using Remote Manager software The recordings can be converted de encrypted into wav or mp3 files using Remote Manager software Minimum system requirements 100MB free HDD space 128MB RAM Display resolution 800x600 256 colors Sound device and speakers LAN device or modem 10 3 Installation Loading Remote Manager Software onto your PC Remote Manager software is supplied on a CD together with the Total Recall unit To install insert the CD into the PC drive and follow the instructions on the screen If the install does not start manually select SETUP from the disk Please check with your System Administrator prior to installing Remote Manager 10 4 Configuring Total Re
62. fore being recorded Total Recall can be installed to record from any one of six possible signal sources An analog trunk exchange line An analog extension line A telephone handset either analog or digital via handset splitter logger patch A digital extension line using D A converters A digital trunk line using D A converters A radio or other audio signal presented as a two wire analog interface Various standard and special order cables and or adapters are available from your Total Recall representative If you require a different cable or adapter than was supplied with your unit contact your representative for assistance 6 2 DSP Card Identification Total Recall desktop units have either 4 or 8 RJ11C RJ12 RJ14 6P6C modular line interface jacks Rack mount units could have as many as 16 dual line jacks for a maximum of 32 channels The 8 channel DSP card has gray color four way RJ11C RJ12 RJ14 connectors The 4 channel DSP card has black color four way RJ11C RJ12 connectors The black two wire interface jacks use pins 3 4 the center pair of the RJ11C RJ12 connector The gray four wire interface uses pins 3 4 and pins 2 5 of the RJ11C RJ12 RJ14 connector Line 2 Pin 2 5 Line 1 Pin 3 4 RJ11C RJ12 RJ11C RJ12 RJ14 4 Channel DSP 8 Channel DSP connection connections 14 Total Recall User Manual V4 56 Rev 4 USA 6 3 Connecting to the Telephone Network to Record Conversations The location of the recorder in a communicat
63. ght Archive Calls Press lt SELECT gt to choose between All Calls Found Calls Unarchived Calls or Tagged Calls When an archive option is selected Total Recall displays the following e The number of calls e The call size in MB Start the archive process by pressing OK or Cancel to return to the Search Menu If you choose to continue with the archive process and you have Administrator Access Section 8 2 you will be asked whether you wish to remove the selected calls on the hard drive after the archive has been completed or whether you wish to keep them Make your selection using the lt UP gt lt DOWN gt arrow keys and the lt SELECT gt key Alternatively choose to Cancel the archive If you choose to continue with the archive process and you do not have Administrator Access you will not be given the option to remove the selected calls on the hard drive after the archive has been completed Once the archive process begins messages will be displayed indicating the status of the archive process This is followed by a message indicating the completion of the archive SES 18 May 2004 SEARCH MENU ey 09 23 39 A Search Tag All 3 Archive Date Length Number Channel Status 30 Apr 2004 39 00 00 19 0410026 783 gt 6 SE 00 12 16 0011186092803 77 gt 5 00 12 06 0499064001 gt 16 00 00 21 0736362987 lt 3 00 05 41 0410026 783 gt 4 e Archiving X Archiving Archiving 29 calls I 00 12 06 00 01 21 0322658311
64. hard drive reaches maximum capacity If at any time the hard drive usage reaches 100 of the specified capacity at midnight on any day the oldest calls are automatically deleted until the hard drive data folder content is reduced to 80 During this process the system will continue to record calls 9 6 System Shutdown This procedure is accessed from the Options Menu System Shutdown button Because Total Recall uses a database with active and open files Total Recall must be properly shut down before the power is turned off Total Recall should always be shut down using the System Shutdown Menu within the Options Menu In the Options Menu press the lt UP gt arrow key until the System ShutDown button 1s highlighted Press the lt SELECT gt key then highlight the OK in the confirmation box and press lt SELECT gt Wait until you see a blank screen before switching off SYSTEM SHUTDOWN Please confirm Are you sure you want to do this OK Cancel 10 Remote Manager Software 10 1 Introduction Remote Manager is client software for Total Recall Remote Manager is Windows compatible software that together with LAN or Dial up connection enables all the functions of Total Recall to be executed from the convenience of your office via a PC Calls from one or multiple Total Recall units connected via either the LAN or a dial up connection using a modem can be searched replayed live monitored Total Recall User Manual V4 56 R
65. i System Shutdown This setting is configured from the Options Menu General Settings button From the General Settings Menu select the Time amp Date button 30 Total Recall User Manual V4 56 Rev 4 USA Use the lt DOWN gt arrow key to highlight the day and key in the day from the numeric keypad or use lt SELECT gt to sequentially change value Press the lt DOWN gt arrow key to highlight the month and use lt SELECT gt to sequentially change the month Press the lt DOWN gt arrow key to highlight the year and key in the year from the numeric keypad or use lt SELECT gt to sequentially change the value Press the lt DOWN gt arrow key to highlight the hours and key in the hours using 24 hour time from the numeric keypad or use lt SELECT gt to sequentially change the value Minutes and seconds are set in the same manner Press the lt DOWN gt arrow key to highlight the Time Zone Area and lt SELECT gt to choose the appropriate option Press the lt DOWN gt arrow key to highlight the Time Zone City and lt SELECT gt to choose the appropriate option Caution Time Zone must be set prior to recording calls If there are calls on the database these need to be removed prior to setting the time zone The time zone is saved as part of the call information and may be used by Remote Manager to determine the correction required to show the local time of the call 1f the call is replayed in a different time zone Press the lt DOWN gt ar
66. ided the Administrator Password has not been set see Section 8 2 2 8 2 2 Administrator Password Once the Administrator Password has been set only the Administrator will have access to the Options Menu and only the Administrator will have the ability to Manually Archive and delete calls to CD or DVD disks All other functionality including Manual Archive and retain the calls on the hard drive will be available with the User Password If the Administrator Password is not changed from the default setting all Menus will be accessible with the default 0000 password 8 2 3 Entering a Password A password must be entered to access Total Recall s menus If Total Recall is left unattended for more than two minutes or 1f the Stop key Playback Control Keys 1s pressed while not playing a call the User Interface locks and a password will need to be re entered to regain access to the menus The padlock icon at the top right hand corner of the LCD indicates whether or not Total Recall is secure mE 18 May 2004 LOGGING MENU amp 09 09 07 00 00 05 0733446123 00 00 35 0733446123 00 00 19 04100267383 00 07 16 00 12 06 0410026 732 00 00 21 0410020181 r Enter Password Please enter the password to continue _ Select to accept password Menu to return to Logging Menu 00 01 21 0322658311 00 00 18 00 00 16 00 02 10 0322658311 00 00 23 0299423134 00 00 24 0299423134 LOA OCL OA IS 1 1 1 1 1 1 1 1 1 11 1 1
67. imum Record Length setting 1s 60 minutes To change the setting press the lt UP gt or lt DOWN gt arrow key to highlight the field press lt SELECT gt to change the value Use the lt UP gt lt DOWN gt arrows to highlight OK or Cancel to return to the Options Menu 8 3 3 VOX Timeout If VOX is set as the recording trigger VOX Timeout will determine the maximum length of quiet time the recording will continue before being terminated This ensures that if a call has ended and the phone is not hung up properly the recorder will not continue to record silence VOX Timeout settings can be between 2 15 seconds and applies to all channels that have the Trigger set to VOX In the event that an active call is put on hold and there is no music on hold being played or music on hold is at a low volume then the recording will terminate according to the VOX Timeout setting When the call recommences the VOX trigger will immediately open and start a new recording so that the complete conversation is captured by creating two or more recordings The default VOX Timeout setting is 15 seconds Note Whatever the VOX Timeout setting that length of time must be allowed between the termination of one call and the start of the next call If the next call starts within the VOX Timeout setting both calls will appear as one call record on the database i e two calls appear as one continuous call To change the setting press the lt UP gt or lt
68. ions room or office area will depend on issues such as user access security access telephone wiring and available space The Total Recall line interface is two wire analog The connector terminations on the rear panel of the recorder are standard RJ11C RJ12 RJ14 6P6C sockets The line interface on the recorder is a terminating point and not a pass through point and therefore it is not possible to connect the recorder in series with a telephone handset The line interface connection from the recorder must be run back to a termination point This termination point is normally a parallel tap to an extension line a trunk line or a handset on an analog or digital telephone depending on the application Most PABX PBX installations have an MDF or distribution frame fitted between the incoming trunk lines and the premise equipment The trunk lines are terminated to the MDF and then connected through to the PABX Similarly there is normally a distribution frame on the extension office side of the PABX From this frame the telephone cabling is routed through the office work area to individual telephones or telephone connection points 6 4 Location of the Recorder The recorder can be located near the PABX and distribution frame or near the designated user s in the office area Care should be taken when planning the installation to ensure that telephone cable runs and ease of access to the recorder are considered The area should be dust free and
69. l 6 Channel 7 el Set All Clear All OK Cancel Clicking Set All will select all channels as authorized for control by the Remote Manager user Clear All will deselect all channels meaning the user has no authorization to replay calls or modify settings Channels may be designated authorized or unauthorized individually by clicking the check box next to the appropriate channel A check mark in the box means that the channel is authorized whereas a blank box means that the channel is unauthorized By default all channels are authorized 10 6 Connection Using Remote Manager To connect to a unit using Remote Manager either by LAN or dial up click on its icon in the tree If connection is via dial up the number will automatically be dialed When the connection is completed the icon will change to show that the connection is complete If the connection is via LAN there is no change of icon After connection Remote Manager will operate the same for LAN or Dial up 10 7 Configuration Remote Manager will allow full configuration of each Total Recall unit that has been added to your Remote Manager system where you have administrator rights All parameters that can be set using the Remote Manager configuration are saved to the Total Recall unit To begin configuring a Total Recall click on the TR Configuration TAB and the Total Recall you wish to configure 10 7 1 Channel Configuration Each channel is separately configurable Click the
70. le to port forward FTP to both machines The user will only be able to transfer files from the Total Recall which has FTP port forwarded to it 10 21 2 Alternatives Where these limitations are unacceptable we suggest that you move to a VPN or some sort of screen sharing technology to achieve your desired result such as Microsoft s Remote Desktop Connection Total Recall User Manual V4 56 Rev 4 USA 55 10 22 Monitoring A Playback Audio not Working I don t hear any sound when I attempt to remotely monitor or remotely playback a call from Remote Manager however I can playback a call from Remote Manager on a local CD or in a local folder NOTE This procedure should only be used after consultation with the network administrator for your network The following steps are written for Windows XP They will need to be modified for other operating system versions Case 1 RESOLUTION e Ican t play back a call on Remote Manager it happens only on Windows XP e Make sure that there is no check mark in the Don t allow exceptions box on the XP Windows Firewall setting Windows Firewall General Exceptions Advanced Windows Firewall is helping to protect pour PC Windows Firewall helps protect pour computer by preventing unauthorized users from gaining access to your computer through the Internet or a network On recommended This setting blocks all outside sources from connecting to this computer with the excepti
71. lennium Court 581 Liberty Highway Silverwater NSW 2128 Putnam CT 06260 USA Australia Phone 860 928 0377 FAX 860 928 6477 email totalrecall Ototalrecallvr com email service Oomnicronelectronics com The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning 4 Facility Interface Information In order to connect registered terminal equipment to the telephone company lines the terminal equipment must utilize an FCC registered jack Standardized jacks are used for this equipment The following table contains Facility Interface Code FIC Ringer Equivalence Number REN Service Order Code SOC and network jack information for the equipment Port Identifier Network Jack The Total Recall interface connects to the Public Switched Telephone Network through a FCC registered NCTE that specifies the type of network jack to be used K Disruption of the Network If the Total Recall disrupts the telephone network the telephone company can discontinue your service temporarily If possible the telephone company will notify you in advance If advance notice is 6 Total Recall User Manual V4 56 Rev 4 USA not practical they will notify you as soon as possible You are also informed of your right to file a complaint with the FCC 6 Telephone Company Facility Changes The telephone company can make changes in its facilitie
72. llow your network to choose an IP address for your Total Recall Use the lt UP gt lt DOWN gt arrow keys to highlight DHCP and press the lt SELECT gt key This will gray out the IP address section and place a check mark in the box Scroll down to the OK button and press lt SELECT gt The IP address that is allocated for Total Recall will be displayed in the grayed out section of the Network Settings Menu 8 7 Maximum Sessions Maximum Max Sessions is used in conjunction with Remote Manager and is the maximum number of users allowed to simultaneously monitor or playback calls from a remote location The default setting 1s 5 Please consult your IT Manager before changing this setting as increasing this could affect your LAN bandwidth To change this setting use the lt UP gt lt DOWN gt arrow keys to highlight the Max Sessions entry box Then using the numeric keypad enter the desired number scroll to OK and press the lt SELECT gt key Total Recall calls are compressed to approximately 1kb per second and use FTP to stream calls to the PC so as to minimize the bandwidth used Total Recall User Manual V4 56 Rev 4 USA 29 8 8 Session Duration Session Duration is used in conjunction with Remote Manager and allows for automatic logout of users that are inactive for more than the entered time Users that are logged out by session duration will be automatically logged back on as soon as there 1s activity again and Sessions available see 8 7 Pl
73. lso be changed Place the cursor on the column name button and drag the whole column to a different position in the table 10 17 Accessing Total Recall Through a Firewall While it is not possible to describe solutions for all different network setups it is hoped that from this example a network administrator will be able to learn how to provide access to a Total Recall unit through a firewall Consider the following example Internet 192 168 3 109 203 10 10 10 Firewall Remote Manger PC Totalrecall gt 203 10 10 10 192 168 3 x Here Total Recall is connected on an internal network with an IP Address range of 192 168 3 x The Total Recall has the address 192 168 3 109 There is a firewall which provides access to the internet This allows other company servers to be accessed using a Public IP Address in this case 203 10 10 10 The Firewall has the internal address 192 168 3 252 50 Total Recall User Manual V4 56 Rev 4 USA PC s on the internal network should be able to access the Total Recall units directly via the LAN A client would like to be able to connect to the Total Recall over the internet from home The network administrator should follow the following steps e Configure the Total Recall s IP Address and set the firewalls internal address as its gateway x _ Use Dialup Use DHCP IP Address NEE RES 109 Netmask Laa 2a En H Gateway 192 166 3 02 Host Name Max Sessi
74. ltiple records increase the Maximum call length setting During the process of recording a call the call appears to be cut into multiple records each of a varied length Check the VOX level settings of the channel s concerned It is possible that the VOX level threshold is too sensitive in detecting silence on the line For example VOX detects a high signal with associated low sensitivity so if the voice at either end is not loud enough or is not talking continuously the recorder may detect a period of silence and cut the call At the same time check the VOX Timeout setting in the Options Menu If the VOX level threshold is too low the calls will be cut based on the VOX Timeout setting A combination of changing the Trigger setting and increasing the VOX Timeout setting should eliminate the problem of cut calls The call I am replaying finishes in the middle of the call and I know that there was an extended conversation This call has most likely been cut as determined by the Maximum call length setting Check the channel number of the call in the Search Menu then search for the next call at the same channel number and you will find the remainder of the call The second part of the call should be indicated by a cont entry in the number field that indicates a continued call When making a telephone call I can hear the remote party very clearly but when I play back the call it is hard to hear the remote party This is
75. ly auto sensing 9OVAC 260VAC 50Hz 60Hz 250 watts 2 Dual Hot Swap power supply 110VAC switchable to 240VAC 50Hz 60Hz 300 watts total as 5 3 Control Panel 5 3 1 LCD Display The color TFT LCD displays the various screen menus After 3 minutes of keypad inactivity the LCD backlight will automatically turn off to extend the life of the backlight However the recorder will continue to function normally 5 3 2 MENU Key The lt MENU gt key is used to navigate between the three main menus Logging Search and Options When lt MENU gt is pressed with the cursor at the top of one of the three main menus the cursor moves to the top of the next main menu The system will beep each time the lt MENU gt key is pressed When lt MENU gt is pressed and the cursor is in the body of a main menu the cursor will go straight to either the OK or Cancel button saving keystrokes 5 3 3 SELECT Key Use the lt SELECT gt key to start an operation associated with a highlighted button or item and to confirm a request 5 3 4 UP and DOWN Scroll Keys The lt UP gt lt DOWN gt arrow keys are used to navigate within a menu With each lt UP gt or lt DOWN gt key press the cursor highlights a different button or item within the menu As you press the lt UP gt lt DOWN gt arrow keys the system will beep Use the lt DOWN gt key to highlight items across the screen from left to right as well as down You can use the lt UP gt
76. m mm wm mm wm ll e wm e me e e e e e e e e E e e e e e e e mm mm pm mm vm mm vm wm A e js ls wm wm wm wm mm wm zm mm vm mm wm zm Digital Handsets Recorded Output to y Y Recorder Logger Patch Rack Mount Total Recall is shown above Connections are the same for a Desktop Total Recall 6 7 Connecting to a Digital Extension Line It is possible to connect tap directly to a digital extension line by using a Digital to Analog D A converter D A converters are normally switch and protocol specific often using PABX protocol specific interface cards in a rack mount configuration with 1 or 2 connections per line card A D A converter will monitor activity on the line and reformat the digitized information on the line into a standard analog format required by most recorders The D A converter will passively capture both sides of a conversation and send the audio signal to the recorder only when a conversation 1s present Some D A converters will capture CLI information provided it is available on the line at the point of connection D A converters need to be installed in the Communications PABX room in close proximity to the PABX There is normally a distance limitation between the D A converter and the recorder As with handset headset adapters D A converters are generally available from the supplier of your telephone system Note Total Recall does not provide this D A conversion facility Total Recall User Manual V4 56 Rev
77. me controlled 5 1 2 Line Output Jack Standard 3 5mm audio jack for connection to a tape recorder or the line input of a PC The line level audio at this jack is pre set This output is not controlled by the recorder s volume control 5 1 3 Volume Control Thumb wheel to adjust internal speaker and headphone jack volume 5 1 4 DVD CD Writer Standard front panel controls for a Read Write DVD CD drive Total Recall User Manual V4 56 Rev 4 USA 11 5 1 5 Speaker Grill Left hand side of case viewed from the front on Desktop Unit Top left of front panel on Rack Mount Unit 5 1 6 Cooling Fan Vent Front underside of case on Desktop Unit Top left center of front panel on Rack Mount Unit 5 1 7 Front Panel On Off Switch Rack Mount Model Only There is Key Switch is located on the left side of the front panel of the Rack Mount model This is used to restart the unit after a Software Upgrade When the unit is mounted in a 19 rack the ON Off Switch that 1s located at the rear of the unit on the Power Supply may not be accessible Note It is recommended that the ON OFF Switch Key is not left in the switch to prevent accidental powering OFF the unit 5 2 Recorder Rear Panel Line Input Connectors IEC Power Cord Receptical Power Switch ae ee Scr A eal i Fuse Ventilation Grill Connection Connection Serial Number Rear View of Desktop Unit Ventilation Input Paci Modem amp Newtwork zij y Matrix ann or
78. ndows Messenger de Za Tour Windows XP amp Internet Explorer ae HOR vi MSN Explorer Wa SR Windows Movie Make Outlook Express Remote Assistance e i Command Prompt ga Command Prompt Y TeleCorder E_F4Y201 H Files and Settings Tr a UpCorder oS Wizard ES Windows Journal Viewer Windows Media Player gt 3 Windows Messenger Total Recall User Manual V4 56 Rev 4 USA IECH Accessibility e Entertainment IEN System Tools LA Address Book d Calculator Command Prompt Notepad H Paint td Program Compatibility Wizard Synchronize 29 Tour Windows XP EQ Windows Explorer 8 Windows Movie Maker A WordPad e HyperTerminal K 3 b Y Network Setup Wizard ss New Connection Wizard 4 Remote Desktop Connection 5 Wireless Network Setup Wizard 57 Network Connections File Edit View Favorites Tools Advanced Help Q Back ba Search E Folders Er Address a Network Connections LAN or High Speed Internet Network Tasks fs Create a new connection Change Windows Firewall L 23 settings See Also y Network Troubleshooter Other Places G Control Panel My Network Places E My Documents d My Computer Details Network Connections System Folder STEP 4 Double click on Local Area Connection to bring up the following dialog box Local Area Connection Status General 5 upport Connection Status Connected Duration 5 days
79. ng the lt UP gt lt DOWN gt arrow keys and press lt SELECT gt This will take you to the Add Calls to List Menu Use the lt UP gt lt DOWN gt arrow to navigate to each option Key in the selection from the numeric keypad or use lt SELECT gt to sequentially change the value Highlight Search and press lt SELECT gt Total Recall then searches through the call database on the HDD for all calls that match your search criteria The more search criteria entered the more specific the result The date and time of the first and last calls are displayed Date 31 MAR 2004 31 MAR 2004 vd Time 08 00 20 00 v Number 0290691234 Tagged Only All All Channels SearchCD Search Cancel Note If your search spans 24 00 hours midnight the system will not accept time criteria in the search parameters Either do not specify time criteria or initially search up to 23 59 hours on Day I and then search from 00 00 hours on Day 2 If the call you are looking for is not found you may need to check and possibly modify the selection criteria and search again SEARCH MENU 1163 08 Cae Search Tag All 3 Archive Time Length P Number Channel Status 09 42 26 00 00 12 8 09 42 24 00 00 12 09 42 22 00 00 12 31 Mar 200 4 OCH d 42 AMA AM 31 Mar 20 XA 31 Mar 201 Search Complete 31 Mar 201 24 calls found between 31 Mar 2004 and 31 Mar 2004 31 Mar 201 31 Mar 201 31 Mar 201 31 Mar 201
80. nnnnnnononanonanononon ono nono nooo no non nnnonononononnnns 38 10 5 Add Total Recall for Remote Access from abCH 38 10 5 1 LAN A ebe 39 10 5 2 THOSUIN sois 39 10 5 3 Remote Manager Firewall ccccccccccccccccccsscccccesecceecesecceueeceeeaeeeceesuaeeceeauees 39 10 5 4 Dita ips 40 10 5 5 Cascaded Connecting Multiple Total Recall Units cccccccceesessseeeeeseeees 40 10 5 6 Authorized Channeli ienei a E A 40 10 6 Connection Using Remote Mongger cece eee eeeeeeeeee eee ea aa enneeeeeeeeeaaaaa anaes 41 10 7 Conte Ee EE 41 10 7 1 EE 41 10 7 2 PGC MN diiniita 42 10 7 3 SN 42 10 7 4 PASS WO tenia dotado 43 10 7 5 Recorder Diet acierta 43 10 7 6 VOT O a nO 43 10 7 7 Mimm m Recordins lime Aa 43 10 7 8 Maximum Recording Len ti 43 10 7 9 ESCOLTAS Pernod ai E 43 10 8 Record Demand ROD EES 44 10 8 1 Adame ROD ADEI ia 44 10 8 2 Other ROD Setin stud dans 44 10 8 3 AMIOW ROD Phone EE 45 109 A 45 10 9 1 live e Mt eM aloe atest A A AA 45 10 9 2 Channel Stas eaves ators e Ee 46 10 10 Search amp Playback Calls using Archive Media DNDNCD 46 10 10 1 Search and Playback using an Archive Disk ODNDCD 46 10102 SAC MINS Calls o 46 10 10 3 Loadins Cali dali di 4 1O04 NEE tor Callado 4 10 10 5 Seanch Dy KEE 47 OSO EE Een IIIS eebe 48 10 10 7 Search Dy C Hane EE 48 10 10 8 Search by PHONG NUDE ii 48 10 109 Seatchiby Call Lens rada E E 48 ALEN Search DY INOLEK Cy W OL EE 48 LOO Scarch Dy Call Dic di a EEE ERE
81. not delete calls from a Total Recall or DVD CD 10 16 Customizing Call Table Columns You have the option to customize the information displayed in the Call Table Date TR Tmeil Length Number Direction Channel Motes Recorde OS Sep 14 57 26 00 00 26 All 2 fd 05 Sep 14 57 14 D0 00 40 im B FE f 05 Sep 14 56 30 00 0124 Moo vir 05 Sep 14 56 30 00 00 42 AN 05 Sep 14 56 30 00 00 24 IW HIV 05 Sep 14 56 30 00 0124 AN 05 Sep 11 30 23 00 02 04 A A o E 05 Sep 11 38 23 00 02 04 ANB 05 Sep 11 30 23 00 02 04 A a o Y 05 Sep 11 38 23 00 02 04 81 iim III 05 Sep 10 50 02 00 02 55 B no dr 05 Sep 10 50 02 00 02 55 6 in Y Y 05 Sep 10 50 02 00 02 55 09 in 2 Y Total Recall User Manual V4 56 Rev 4 USA 49 Select the Customize Table Columns icon 4 and the following screen will appear Customize Display Table Check the column names for display Date TR Time TR Date local Timeflocal Length Number Direction Status IML Channal Choose the information you want displayed in the Call Table by placing a check mark in the box beside each option and clicking OK The Call Table will be refreshed with your selected information You are able to change the width of a column in the Call Table by placing the cursor between the column name buttons and dragging the column to the required width The position of the columns relative to each other can a
82. on Or CH session Duration 2 hours RMI Port 1099 Port Base 10010 e Install Manager on one of the internal network PC s e Add the Total Recall to the manager as shown in the diagram E Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded To add a Total Recall connected directly to the Z LANenter the IPAddress PIN and description of the TR and press the set button IP Address 2 j E i 109 Host Name PIN reat Description TotalRecalll Base Port 10010 _ Manager firewall Authorized Channels All Modify e Use the internal manager application to modify the Total Recall s host name as shown in the diagram below k Note To connect to the TR externally through firewalls you must connect using a host name rather than just using an IP Address Remote Managers on the internal network can connect using IP address rather than host name Total Recall User Manual V4 56 Rev 4 USA Di Total Recall Remote Manager File Help LS he SS June 14 2006 5 34 52 AM Monitor Playback calls TR Configuration Event Log A Update TR Configuration Archive Network General Time Date ROD Agents Subnet mask 255 1255 Default gateway Host Mame Max Session Session Duration Hours Port Base A Note As a small aside at this point the system administrator could add
83. on damages for loss of business profits business interruption loss of business information or any other pecuniary loss arising out of the use of or inability to use the software product even if Arunta has been advised of the possibility of such damages MISCELLANEOUS The developer Arunta Comsec Pty Ltd has adopted a policy to continue the development of Total Recall and Remote Manager and therefore there may be variations between the documentation and the operating system at any one time Should you have any questions concerning this ASLA or if you desire to contact Arunta for any reason please contact the Arunta reseller serving your country or write to Arunta Comsec Pty Ltd PO Box 572 Milsons Point NSW 1565 Australia Document Version 4 56 Rev 4 18 July 2006 Total Recall User Manual V4 56 Rev 4 USA 67 TOTAL RECALL Voice Logging Recorders are distributed in the U S A by Omnicron Electronics Omnicron 581 LIBERTY HIGHWAY e P O BOX 623 e PUTNAM CT 06260 0623 ZS 860 928 0377 e FAX 860 928 6477 Support omnicronelectronics com www omnicronelectronics com
84. on of those selected on the Exceptions tab C Don t allow exceptions Select this when you connect to public networks in less secure locations such as airports You will not be notified when Windows Firewall blocks programs Selections on the Exceptions tab will be ignored Y Off not recommended Avoid using this setting Turning off Windows Firewall may make this computer more vulnerable to viruses and intruders Windows Firewall is using your domain settings What else should know about Windows Firewall Case 2 RESOLUTION STEP 1 Run dos command prompt and type the command ipconfig Set Program Access and Defaults 20 Windows Catalog Bayt 7 Windows Update AA CD winzip password is KI 1 Accessibility D Games en Microsoft AntiSpyware Si see 7 Realvnc ICH Roxio Easy CD and DVD Creator 6 Snaglt 7 H en Startup Lal TR Remote Manager EH Winzip Es To r Windows XP RS Internet Explorer y Synchronize mi MSN Explorer H Tour Windows XP D Windows Movie Make ki Outlook Express Q Windows Explorer an Communications an Entertainment an System Tools LA Address Book Calculator cx Command Prompt Notepad W Paint 9 Program Compatibility Wizard e 2 h hd y Yv h h Yv ve deeg adi p Remote Assistance GC Windows Movie Maker iles and Settings Tr Wizard Y TeleCorder E_F44201 A WordPad E Upcorder Snaglt 7 ES Windows Journal Viewer Windows Media Player
85. onnect the Total Recall recorder to the input line s and connect the power cord e Turn on the power with the switch at the rear panel Note 1 The internal power supply of the Desktop unit is auto sensing 90V AC to 260VAC Note 2 The internal power supply of the Rack Mount unit is 110VAC to 250VAC e Wait approximately 3 minutes for Total Recall to complete its start up e Default Passwords are 0000 Administrator and User e Go to the Options Menu by pressing the lt MENU gt key twice e Select General Settings by pressing lt SELECT gt e Set Language Time Date amp Time Zone call database must be empty to change Time Zone and Password if you wish to change the default password by using the lt UP gt lt DOWN gt arrow keys and lt SELECT gt to enter the Menu of choice Press the lt OK gt or lt CANCEL gt key to return to the General Settings Menu Select Line Settings Set desired Line Trigger Mon Monitor and Beep settings by pressing the lt DOWN gt arrow key to highlight Line 1 and then pressing lt SELECT gt Select Apply to confirm Press the lt OK gt or lt CANCEL gt key to return to the Options Menu If you will be connecting the recorder to a network LAN select Network Settings and then set the unique Network Address and Subnet Mask Press lt OK gt Use one of the phone lines connected to the recorder and make a test call Check that the call appears on the Logging Menu showing
86. or keeping or discarding a current call depending on your ROD Mode settings See section 11 5 of this manual for further detail Users can choose to keep or discard a current call or stop and start a recording dependant on the ROD Mode settings by pressing then their code on the phone keypad while a call is in progress Channel Configuration Channel Trigger Monitor Beep ROD Mode Record by Default _ Allow ROD Phone Key ROD Phone Key Apply Apply All Cancel 10 9 Monitoring k Total Recall Remote Manager August 29 2005 11 33 10 AM Pentor Playback cals TR Configuration Event Log pr EECH fi E dei Bece Dee e d 1 Monitor current call Call Propertica Monitoring View from LAN 10 9 1 Live Monitoring Remote Manager has the facility to live monitor channels on all connected Total Recall units where monitoring has been allowed in the configuration Notes can be added to a monitored call To listen to an active channel either select the required channel from the tree to the left hand side of the screen or from the black Live Monitor panel at the bottom of the screen Note The Live Monitor panel will only contain the first 10 configured Total Recalls To monitor more than 10 Total Recalls you must use the tree Total Recall User Manual V4 56 Rev 4 USA 45 10 9 2 Channel Status KS Monitoring disabled Channel cannot be monitored Monitoring is ac
87. ord by Default 8 1 5 Allow ROD Phone Key Alternatively users can access Record on Demand features by entering a pre selected DTMF code on their phone keypad To activate this feature select the Allow ROD Phone Key check box This will then open a field where you can customize a two digit DTMF code for keeping or discarding a current call depending on your ROD Mode settings See section 11 5 of this manual for further detail Users can choose to keep or discard a current call or stop and start a recording dependant on the ROD Mode settings by pressing then their code on the phone keypad while a call is in progress Note This function will not work if DTMF tones are not transmitted by your PBX hand set 2 Channel Configuration Channel Trigger Monitor Beep ROD Mode Record by Default Allow ROD Phone Key ROD Phone Key Apply Apply All Cancel 24 Total Recall User Manual V4 56 Rev 4 USA 8 2 Passwords This setting 1s configured from the Options Menu General Settings Menu Total Recall has two password levels Administrator and User for enhanced system security Both passwords have a default setting of 0000 Language Time amp Date emm men User Password Administrator Password Return 8 2 1 User Password After 120 seconds of inactivity the padlock icon on the LCD will display locked status Enter the Password to gain access to the three Menus prov
88. password of the Total Recall unit click on the key icon in the General Settings Tab and enter the new password into the field provided You will be required to confirm the password Please ensure that you keep the passwords in a secure location 10 7 5 Recorder ID The recorder ID should be set as a unique three digit number that is used to identify the Total Recall unit To change this setting simply click in the Text entry box and type your selection 10 7 6 VOX Timeout If VOX audio activated recording is set as the recording trigger VOX Timeout will determine the maximum length of quiet time the recording will continue before being terminated This ensures that if a call has ended and the phone is not hung up properly the recorder will not continue to record silence VOX Timeout settings can be between 2 15 seconds and applies to all channels that have the Trigger set to VOX In the event that an active call is put on hold and there is no music on hold being played the recording will terminate according to the VOX Timeout setting When the call recommences the VOX trigger will immediately open and start a new recording so that the complete conversation is captured across two recordings The default VOX Timeout setting is 15 seconds To change this setting click in the text entry box and type your selection Note Whatever the VOX Timeout setting that length of time must be allowed between the termination of one call and the s
89. r or for privacy via a headphone port Note Functions only if Caller ID Caller Line Identification CLI is available on the line at the connection point Note Functions only if DTMF tones are present on the line at the connection point This User Manual covers operational aspects of your Total Recall Voice Logger Recorder operating as a stand alone unit or as a networked device Throughout this manual actual screen displays are used to illustrate the operation being described Section 4 contains a quick Start up Guide for those users who would prefer to start in the minimum time We recommend that you keep this manual at a location near the unit for quick reference Your Total Recall supplier is available to assist you with all other technical and installation matters 3 1 Total Recall Models TRL 04 4 chamnels Desktop TRR 04 4 channels Rack Mount TRL 08 8 channels Desktop TRR 08 8 channels Rack Mount TRL 12 12 chamnels Desktop TRR 12 12 channels Rack Mount TRL 16 16 channels Desktop TRR 16 16 channels Rack Mount TRR 20 20 channels Rack Mount TRR 24 24 channels Rack Mount TRR 28 28 channels Rack Mount TRR 32 32 channels Rack Mount All Total Recall models are supplied with Remote Manager the client software for Total Recall and Record on Demand a limited control program designed for non administrative users Both are Windows based 95 98 NT 2000 ME XP programs Remote Manager is used to search and replay call
90. rchived on a regular basis see 9 4 1 Call recording will continue during the archive process even though the process may take some time to complete especially if there are long files or a very large number of files to be archived Progress will be displayed on the screen Other recorder functions other than recording are disabled during this process Note During the archive process the clock top right corner may stop at times This is part of the normal operation The screen refresh of the clock functions as a lower priority during the archive 9 4 1 Archive Sessions Archiving to a DVD or CD is performed in sessions Each session updates the disk s directory writes the calls and closes with an end of session marker Archiving to disk media needs to be done thoughtfully as each session marker takes approximately 10Mbyte of disk space This is equivalent to approximately three hours of calls Therefore to minimize wasted space it is better to archive many hours worth of calls in One session instead of a small number of short calls in multiple sessions To maintain compatibility with various CD readers a maximum of 25 sessions is permissible per CD 9 4 2 Tagging a Call Calls can be selected for Manual Archiving by placing a Tag in the Status column in either the Logging Menu or the Search Menu Alternatively a selection of calls can be Tagged or Un tagged using the Tag All Un tag All button within the Search Menu To T
91. row key to highlight OK then lt SELECT gt to save and exit Cancel aborts and returns to the General Settings Menu 8 12 Upgrade Software This procedure is accessed from the Options Menu Maintenance System Information button SS System Maintenance Options xj System Information Rebuild Call Database Load Settings from DVD CD Save Settings to DVDICD Erase DVD Cancel System upgrades are provided on CD and uploaded to Total Recall from this Menu System upgrades will change only the Total Recall system files Insert the upgrade CD into the CD DVD drive From the System Information Screen select Upgrade After the upgrade it will be necessary to shut down and restart Total Recall See note below Note Rack Model If the Rack Model is mounted in a 19 Rack and the On Off switch on the Power Supply is not accessible at the rear of the enclosure use the Key switch on the front panel to restart the unit For location of the Key Switch see Diagram on page 11 Note Any pre recorded voice files on the hard drive will not be affected by a software upgrade however it is highly recommended to make a complete archive copy of all important calls before starting the upgrade process 3 13 Recorder ID This feature 1s accessed from the Options Menu Maintenance button For Total Recall installations using multiple recorders 1t is often useful to be able to identify from which recorder a particular call originated The Recor
92. s set Channel Triggering enable Live Monitoring amp Recording Beep Set Archive Reminder amp Automatic Archive Options ul Archive Settings set Min Max Call Length Ox Timeout amp Recording Period Modify network configuration Upgrade Software Rebuild Call Database set Recorder ID shutdown the recorder 7 2 4 Search Menu The Search Menu is used to set search parameters and to search the database or an archived DVD or CD for a call to replay Calls found through the search can be tagged for archiving The Search Menu is used to manually archive select calls to DVD or CD joj xj 09 23 39 2 Total Recall 18 May 2004 SEARCH MENU S ren eo Date Length Number Channel Status 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 Coy ce La La cht vc vc Ms AA As AA j ch vc A vc vc ech ch vk sch vc ch vc vc ee e vc ASAS SS A AE ses a le Ll li Le Ls e e e Ee El sol Da O71 MO CN CH O Ga a ca Ca a o a On en CO DN CDN 00 Al OCH La La 0 ECH gt C0 Ya Total Recall User Manual V4 56 Rev 4 USA 00 00 19 00 12 16 00 12 06 00 00 21 00 05 41 00 00 06 00 00 06 00 00 08 00 00 09 00 00 09 00 00 06 000016 00 00 12
93. s Serial Number Grill Connector Label e WEN Sa i AMO OOOO DO OOOO OOOO d CNE SESE RES 1 PRR Pee ee a KOLEN a ECET HO a FELGEN Alarm Reset Switch IEC power cord Receptical f Power Supply Power Switch Adapter Plate Rear View of 19 Rack Mount Unit with optional Hot Swap Power Supply 5 2 1 Remote Connection Ports Network LAN and Dial up Modem One port for network connection and one port used for connection to an RS232 modem These sockets are standard RJ45 sockets 8P8C 5 2 2 Line Interface Connectors Total Recall has 4 8 12 or 16 channels for the Desktop Unit and 4 8 12 16 20 24 28 or 32 channels for the Rack Mount Unit The connectors for the telephone line interface are standard RJ11C RJ12 RJ14 The black jacks on four channel DSP cards have one input on each jack 6P4C or 6P6C The gray jacks on eight channel DSP cards have two channels on each jack see section 6 2 5 2 3 Power Cable Socket IEC 90VAC 260VAC power cable socket 12 Total Recall User Manual V4 56 Rev 4 USA 5 2 4 On Off Switch Switches Total Recall On or Off 5 2 5 Fuse Desktop Model only 240VAC 1 0 1 25 ampere anti surge fuse 5 2 6 Power Supply Desktop Total Recall desktop unit comes with an auto sensing power supply 9OVAC 260VAC 50Hz 75Hz power consumption is 50 watts maximum 5 2 7 Power Supply Rack Mount Total Recall 19 Rack Mount is available with 2 power supply options 1 Standard PC power supp
94. s equipment operations or procedures that can affect the operation of your equipment If they do you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service 7 Electrical Safety Advisory While Total Recall is fully compliant with FCC rules and regulations it is recommended that an alternating current AC surge arrestor of the form and capability suitable for the model purchased be installed in the AC outlet to which the Arunta Comsec Pty Ltd products are connected Consult with your distributor as to the surge protector requirements for your equipment Notes a If a ruling is required on the legality of recording in your country please seek legal advice b This product must not be used for illegal or unauthorized recording purposes 2 Safety Information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce the risk of injury from fire or electrical shock a Read and understand all instructions in the user manual b Observe all warnings and instructions marked on the product c Use only a grounded electrical outlet when connecting Total Recall to a power source If you are unsure the outlet is grounded have a qualified electrician check this d Do not touch the contacts on the ends of any of the cables used with Total Recall If any cable becomes damaged have it repaired immediately e Shut down and unplug Total Recall from pow
95. s from either an archive DVD or CD if there is no requirement to use the LAN or Dial up functionality or enables full remote access to Total Recall via the LAN or Dial up interface Calls can be selected and transmitted via e mail for replay on a multimedia PC at a remote location 3 2 Total Recall Options 3 2 1 Channel Upgrades Each Total Recall Desktop unit can accommodate up to 2 DSP Digital Signal Processor cards and the Rack Mount unit up to 4 DSP cards Both units can be upgraded with 4 channel and or 8 channel cards See your supplier for further information Ordering details e TR U4 4 channel upgrade card e TR U8 8 channel upgrade card 8 Total Recall User Manual V4 56 Rev 4 USA 3 2 2 Dual Hot Swap Power Supply Total Recall Rack Mount models come supplied with a standard ATX PC type power supply A dual hot swap power supply is available for the rack mount models only Contact your Total Recall supplier for details 3 2 3 Archiving Options Total Recall is supplied with a CD DVD drive used to record on CD R and DVD RW media only 3 3 Unpacking Total Recall recorders distributed by Omnicron Electronics are supplied with the following items e Total Recall Voice Logger Recorder either desktop or rack mount configuration e Remote Manager CD contains PC client software provides full access e Record on Demand CD contains PC client software provides limited access e Power cable e 2 blank CD R and 1 blank DV
96. s have the ability to add notes to a current call all controlled from a simple taskbar application on the user s PC If a user requires Record on Demand without immediate access to a PC this function can also be controlled through pre determined codes entered on a user e phone This is configured on the Total Recall unit itself or in Remote Manager See sections 8 1 4 and 10 7 1 of the manual for further details on the DTMF Record on Demand function To ensure the security of the Total Recall Network administrators have the flexibility to tailor the users level of control with Record on Demand through specific unit settings or through their Remote Manager software These options are discussed in section 12 6 of this manual 11 2 PC Requirements Record on Demand is designed for use on a multimedia PC running Windows 98 ME 2000 NT 4 0 or XP Minimum system requirements 100MB Free Hard Disk space 128MB RAM Display resolution 800 600 256 colors LAN connection 11 3 Installation Insert the TR ROD installation CD into the user s PC The installation wizard will auto run if the computer is configured to allow this If this is not the case run Setup exe from your configured CD drive During installation you will be given the option to Install TR ROD to a folder other than the default Change the default location to store user files Alter the program name displayed in the Control Panel Create a desktop icon Default settings
97. sequent Automatic Archives 9 4 5 Damaged DVD CD or Insufficient Space If there is insufficient space on the DVD or CD to accommodate the archive selection you will be asked to insert anew DVD RW or CD R If the DVD or CD is damaged in any way a message will advise that the archive failed and to try again with a different disk 9 4 6 Archive Reminder This feature is accessed from the Options Menu Archive Settings button To set the Archive Reminder feature navigate to the Reminder button with the lt UP gt arrow key and press the lt SELECT gt key to put a check mark in the Reminder box Use the lt DOWN gt arrow key and lt SELECT gt key to set the Reminder at either 50 75 or 90 hard drive capacity This is a visual reminder of actual disk space used This message will continue to appear even after an automatic archive as no calls have been removed from the recorders hard drive 9 5 Deleting Calls Total Recall has been designed as a secure recording system It is not possible to enter any of the User Menus and delete selected files from the database However there are two ways in which files can be removed from the database a Delete using the Do you want to remove the calls you archive selection from the Manual Archive procedure Section 9 4 3 when you are logged in as an Administrator b Auto system deletion This is an automatic system function designed to ensure that Total Recall does not stop recording when the
98. should be sufficient for most users 11 4 Running TR ROD for the First Time 11 4 1 Connecting to the Total Recall Unit Total Recall IP Address refers to the unique network address of the Total Recall unit This address may be accessed from the Network menu on the Total Recall unit itself or from the TR Configuration menu in your Remote Manager software Note Remote Manager should be setup and operational before installing TR ROD as TR ROD Agents are added and managed through this software If in doubt contact your network administrator Total Recall Channel refers to the channel of the Total Recall unit that you wish to give the user limited control over This is generally the channel that the user has connected to their phone TR ROD allows an agent limited control over one channel only Total Recall Password can either be the User or Administrator password for the Total Recall unit Either password may be used to alter TR ROD configurations so it is important that the Total Recall unit passwords User or Admin are not given to agents if they are not authorized to alter settings 60 Total Recall User Manual V4 56 Rev 4 USA Total Recall Port Base refers to the port used to access the Total Recall unit The port base like the unit IP address may be accessed from the Network menu in Total Recall or the TR Configuration menu in Remote Manager If in doubt contact your network administrator 11 4 2 Logging into
99. st Name feature If you are unsure about the host name operation it is suggested that you use the function described in the previous section The host name feature allows the Total Recall to be referred to by an alphanumeric name rather than an IP Address Many people find this easier to remember A service called DNS or Domain Name Service provides the mapping between this alphanumeric name and the IP address of the Total Recall The network administrator will need to update the DNS to provide this mapping or at least update the HOSTS file on the client machine E Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded To add a Total Recall connected directly to the LANenter the IPAddress PIN and description of the TR and press the set button O IP Address o Host Name totalrecall1 PIN Description Base Port C Manager firewall Authorized Channels Al 10 5 3 Remote Manager Firewall This setting is only necessary when Remote Manager is behind a firewall on an internal IP address and the Total Recall needs to access the Remote Manager through that external firewall IP address In this case the external address of the firewall should be entered in this field An example is shown below 3 Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded To add a Total Recall connected directly to the LANenter the
100. target call and press lt SELECT gt Adjust the playback volume by using the volume control thumb wheel on the front panel To stop replay press lt SELECT gt again or push the Stop button on the Control Keys Alternatively a call may be replayed using the Playback Control Keys see Section 5 3 7 When a call is being replayed the progress of the call will be displayed at the bottom of the LCD 9 3 Live Monitoring of Calls This feature is accessed from the Options Menu Line button See Section 8 1 2 to enable the Live Monitoring function A current call will have the letter C in the Status Column Highlight the call with the lt UP gt lt DOWN gt arrow keys and then press lt SELECT gt The letter M in the status column after the C will indicate Live Monitoring If the beep tone is enabled it will be heard on the internal speaker To end monitoring press lt SELECT gt again This will stop Live Monitoring but will not terminate the call 34 Total Recall User Manual V4 56 Rev 4 USA 9 4 Archiving Calls Total Recall stores compressed call files internally on the hard disk drive Call files can then be archived to DVD RW or CD R either manually whenever required or automatically at scheduled intervals Depending on the call lengths and the number of sessions used a DVD RW disk will hold approximately 1 000 channel hours and a CD R will hold approximately 180 channel hours It is recommended that calls be a
101. tart of the next call If the next call starts within the VOX Timeout setting both calls will appear as one call record on the database 1 e two calls appear as one continuous call 10 7 7 Minimum Recording Time The Minimum Call Length setting can be between zero and ten seconds in increments of one second and applies equally to all channels The call will initially appear in the Logging Menu on the Total Recall being configured but 1f the call length 1s less than the Minimum Call Length setting then the call will be automatically deleted The default setting 1s zero meaning that no calls will be deleted Extreme care needs to be taken with this setting as it is normal to record all calls and only under very specific circumstances for example noise spikes external to the recorder causing frequent and unwanted false recordings that this setting would be changed from the default 10 7 8 Maximum Recording Length The Maximum Call Length setting can be between one and sixty minutes in increments of one minute and applies equally to all channels on the Total Recall being configured If a call reaches the maximum length setting the call record will be terminated at that point and then a new record will immediately open This new record will be indicated by the word Continued in the Number field If the Number field has DTMF digits displayed then the number will be followed by to indicate the call is a continuation This fun
102. the Total Recall PIN and a description The PIN is the same as the Total Recall password and will give the user the same access rights as if the password was typed into the Total Recall unit The description is a name that will identify the Total Recall unit to the user Clicking on the button will start the process of searching for and adding the Total Recall to the Remote Manager system Please note that this will dial the number specified as Remote Manager needs to contact the Total Recall to complete this process Repeat this process to add more units 10 5 6 Authorized Channels The authorized channels section allows the administrator to restrict the channels of the Total Recall that the user will see when searching for calls To modify which channels the user is authorized to see in a search click the Modify button next to the Authorized Channels bar 3 Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded To add a Total Recall connected directly to the a LANenter the IPAddress PIN and description of the TR and press the set button IP Address O Modify button O Host Name PIN Description Base Port Authorized Channels all 40 Total Recall User Manual V4 56 Rev 4 USA 4 Select Authorized Channels Select the channels the user will be able to playback monitor kd Channel 1 J Channel 2 kd Channel 3 Channel 4 Channel 5 Channe
103. the room temperature should be kept down to an acceptable level 6 5 Connecting to Analog Trunk or Analog Extension Lines Total Recall can be connected to the trunk side or the extension side of the PABX depending on user preferences and operational requirements The main difference is that an extension side connection will enable the recording of internal extension to extension calls In this case the extension number dialed may be recorded as a search field provided the handset generates a DTMF dialing tone If the number of extensions exceeds the number of trunks and the requirement is only to record external calls and not internal office calls then the recorder can be connected to the MDF or distribution frame on the trunk side Connecting on the trunk side will permit Caller ID capture if Caller ID is activated Total Recall Installation 2 wire Analogue Handsets Not Recorded z y ES P V EE Total Recall E Telesales Agent Recorded Total Recall User Manual V4 56 Rev 4 USA 15 In this example page 15 the recorder is patched onto an analog distribution strip within the communications or PABX room Only three of the five available extensions will be recorded If required the recorder could be located out in the office area and wired back to the distribution frame Total Recall Installation 2 wire Analogue direct to Trunk lines Handsets Recorded Trunk lines amp MD
104. through the displayed calls To replay a call position the highlight bar over the target and press lt SELECT gt Adjust the playback volume by using the volume control thumb wheel on the front panel To stop replay press lt SELECT gt again or push the Stop button on the Control Keys Alternatively a call may be replayed using the Playback Control Keys see Section 5 3 7 When a call is being replayed the progress of the call will be displayed at the bottom of the LCD 9 2 2 From Logging Menu E 15 May 2004 LOGGING MENU a 09 08 07 Date i Length Number Channel Status 2002 00 00 05 07133446123 e 00 00 35 0 7323446123 gt 3 00 00 19 0410026 193 gt 6 00007716 2 001206 0410026 132 6 UO UU 21 0410026 731 lt 3 UU UUU 04710026 193 gt 4 UO UU Up lt 3 00 00 06 2 00 00 09 00 00 09 00 00 09 0733454311 00 00 06 D0 00 0 00 00 72 0733454311 00 00 10 00 00 13 00 01 21 0322559311 00 00 18 00 00 76 00 02 10 03226586311 00 00 23 0299423134 00 00 24 0299423134 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 ASAS SANS TOA y PPFP PPPE PPP if AE aR ISIN 9 0 ETC LO 10 Used 51 To replay a call from the Logging Menu position the highlight bar over the
105. tive but there is no activity on the line du Live call in progress LE Monitoring is in progress Li Channel is unauthorized for the current user 10 10 Search and Playback Calls Using Archive Media DVD or CD disk 10 10 1 Search and Playback Using an Archive Media CD or DVD For those users who do not wish to use the convenience of the LAN or Dial up functionality of Total Recall you can search and playback calls simply by inserting the archive DVD or CD into the drive on the PC and clicking on the drive icon in the directory tree on Remote Manager All the functions described in this section can then be utilized to help narrow your search 10 10 2 Searching Calls You can search and play calls from all Total Recall units that have been added to your Remote Manager system as well as a DVD CD Drive or if calls have been previously saved to a local folder from an archived DVD CD from a Local Folder on your hard drive Calls can be arranged by Date mY Sort by Date or Channel 7 Sort by Channel by clicking on the appropriate selection Sort by Date Calls will be arranged in a tree by Date and then by Channel Clicking on a channel or date will set the criteria in the search options window Clicking on Search Now will display only calls in the calls window relating to the search criteria Total Recall Remote Manager File Help gt amp eo amp Monitor Playback calls TR Configuration Event Log TR Mgr Chris Home
106. uld be assigned by your network administrator and should be in the same range as the PC s connecting to Total Recall Total Recall is provided with a crossover cable to allow direct connection to a PC without the need for a network switch hub which allows for a single PC to connect to a single Total Recall To connect multiple PC s to Total Recall or to connect Total Recall to an office LAN you need to connect through a network switch hub and standard network cables 28 Total Recall User Manual V4 56 Rev 4 USA 8 5 2 Entering IP Address Total Recall requires an IP address to connect either to a network or direct to a PC using the crossover cable Enter a unique IP address for the Total Recall to be connected to your network by using the lt UP gt lt DOWN gt arrow keys to highlight the first 3 digits in JP Address and using the Total Recall numeric keypad to enter the IP address To move to the next three digits in the address use the lt UP gt lt DOWN gt arrow keys Scroll down to the OK button to save the new IP address An IP address should be set only by the System Administrator Note Total Recall is shipped with no IP address and it will need to be set to allow operation on your network Caution For security reasons it is NOT recommended that dial up access is activated while Total Recall is connected to your TCP IP Network 8 6 Dial up 8 6 1 Modem To connect Total Recall via dial up you will require a serial modem V90 or V92
107. utton beside the device from which you want to load calls Click Search Now and the contents of the device will be displayed on the screen It is then possible to use the search criteria to narrow the search for the desired call 10 10 4 Searching for Calls You can search by date time channel phone number call length note keyword call direction or any combination of these parameters If you want to reduce the number of calls found simply refine the search criteria click the Search Now button and the results of the search will be displayed 1000 calls will be displayed and clicking the more key will display the next 1000 EH Search For Calls Search Options Channel Phone Number Call Length C Note Keyword Call Direction Local Folder TR time Date from Date to Time from Time to Search Now 10 10 5 Search by Date Click the Date From J icon and highlight the start date for the search Similarly select the Date To icon for the end date EN Calendar 05 Sep 2004 Date from Date to Time fror A T W 1 8 15 22 Total Recall User Manual V4 56 Rev 4 USA A7 10 10 6 Search by Time Click the Time Range a icon and move the sliders to define the start and stop time of the search Date from Date to Time fram 08 30 00 Time to E 17 30 00 Interval 9 hrs 10 10 7 Search by Channel Click on the Channel check box
108. word Administrator Password Channel Settings Channel Trigger Monitor Beep ROD Mode Allow ROD Phone Key Archive Settings Reminder Auto Archive Archive Device Call Settings Min Call Length Max Call Length VOX Timeout Recording Period Network Settings Use Dial up Use DHCP IP Address Netmask Gateway Host Name Max Sessions Session Duration Port Base LAN ID Advanced Heartbeat Maintenance System Information Rebuild Call Database Load Settings from CD Save Settings to CD Erase DVD System Shutdown Confirm Total Recall User Manual V4 56 Rev 4 USA 19 20 7 2 2 Default Settings Total Recall Default Settings General Settings Archive Settings Channel Settings Language English Admin Password 0000 User Password 0000 Reminder When 75 full Auto Archive Every 01 Days DVD CD none scheduled Max Call Length 60 Mins Min Call Length 00 Secs VOX Timeout 15 Seconds Recording Period Enable Not set Recording Period Time 8 30 19 00 Beep ROD Mode Record by Default Allow ROD Phone Disallowed Key Network Settings ession Duration ours 010 Maintenance Recorder ID 001 Total Recall User Manual V4 56 Rev 4 USA 7 2 3 Options Menu The Options Menu is used for system configuration system maintenance and system shutdown SS Total Recall a 1 f Aug 2004 OPTIONS MENU joj x ap da ae Select Language set Time Date amp Passwords pa General Settings SCH A Channel Setting

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