Creon Terminal User Manual
Contents
1. Cell Power An Electronic Voucher Distribution System User Manual Version 1 0 Cell Power User Manual v1 0 2 Cell Power EVD User Manual v1 0 Document Revision 0 November 2009 CO dd expertron Expertron Group Pty Ltd The Innovation Hub Enterprise Building 6 Mark Shuttleworth Street Persequor Ext 10 0020 South Africa Tel 27 12 844 0330 Fax 27 12 844 0331 Web http www expertron co za Email info expertron co za Copyright O 2000 2008 Expertron Group Pty Ltd All rights reserved Expertron Expertron Group and the Expertron logo are registered trademarks of Expertron Group Pty Ltd Expertron reserves the right to change without notice product offerings or specifications No part of this publication may be reproduced in any form without written permission of Expertron Group Pty Ltd The name Creon belongs to SPECTRA Technologies Holdings Co Ltd Figures 4 5 and 6 have been reproduced courtesy of SPECTRA Technologies Holdings Co Ltd Cell Power User Manual v1 0 3 Table of Contents Introductorio pd aa 6 ZIDETINIIONS and TEMIDO Y aa 6 3 Abbreviations A A a ee ee A 7 4 The Creon Terminal ccciiceg tnd nett ee died aisles tates atest enti ade ed Ae hadi Had oes eee a 8 5 Requirements sitatea catch ai ct ra di A Adverse 9 G QUICK talca ad A a A ade 9 Managethe Creo Teal A e da 11 TT Inserting the SIMCa diia A A ee 11 1 2 Ethernet Connections oiai PI lada 12 1 3 Inse2. Cell Power User Manual v1 0 13 2 Connect the Ethernet cable to the Ethernet connector located on the Creon terminal Figure 4 and the network Ethernet point Power Connector Ethernet Connector Figure 4 The Creon Ethernet terminal has a power connector and an Ethernet connector This image is courtesy of SPECTRA Technologies Holdings Co Ltd 7 3 Inserting Paper The Creon terminal requires thermal paper to perform any transactions When inserting paper please ensure that a sufficient length of paper is torn off to remove the part of the paper that has a strip of glue A Make sure that the paper is replaced before the roll is finished Please follow the steps shown in Figure 5 to insert a roll of paper Cell Power User Manual v1 0 14 Press AN Pr 7 Figure 5 The process of inserting a roll of paper into the Creon terminal This image is courtesy of SPECTRA Technologies Holdings Co Ltd 7 4 Switch On The Creon terminal can be powered from the battery or a power outlet Battery power for the Creon GPRS terminal will last for several hours however the battery will need to be charged refer to section 7 5 on page 15 lt is recommended that the Creon Ethernet terminal always be powered from the power outlet as its battery power will not last long Cell Power User Manual v1 0 15 To power the Creon terminal from a power outlet connect the power cord or cable to a pow
3. From the Root menu Figure 7 on page 17 select Start shift by pressing the corresponding button on the keypad This will display the prompt for the super user password Figure 8 Super User P ssword Figure 8 A representation of the prompt for the super user password Enter the super user password the default super user password is 8 zeros as illustrated in Figure 9 below Cell Power User Manual v1 0 18 Super User P ssword 00000000 Figure 9 Enter the super user password In this example the super user password is the default password After inputting the super user password press Enter If the password is correct the Login menu will appear Figure 10 otherwise an error message will be displayed LOGIN MENU 1 Login 2 Super User 3 End Shift 9 Power off Figure 10 The Login menu is displayed if the super user password was entered correctly 8 3 The Super User Menu The Super User menu Figure 13 can be used to perform a scheduled call section 9 2 2 on page 25 manage operators section 10 on page 26 and so forth To select an option press the corresponding button on the keypad for instance to select option 1 Comms Test press 1 The Super User menu can be accessed from the Root menu section 8 1 on page 17 or the Login menu section 8 2 on page 17 Select the Super User option from either of these menus This will display the prompt for the
4. on page 17 select End shift press the corresponding button on the keypad 2 Enter the 8 digit super user password at the prompt and then press Enter 3 The Creon terminal will print out a summary of the shift Figure 18 Cell Power User Manual v1 0 22 4 The EOS menu will appear Figure 17 The super user can select to do one of the following i If the super user is satisfied with the summary report select Accept shift from the EOS menu to end the shift refer to section 9 2 2 on page 25 ii To print a more detailed report which provides information on every transaction select Detailed report from the EOS menu refer to section 9 2 1 on page 23 4 The detailed report can use a lot of paper depending on the number of transactions Thus before choosing this option ensure that there is enough paper in the Creon terminal iii To cancel the end of shift select Cancel This will abort the procedure EOS MENU 1 Accept shift 2 Detailed report 9 Cancel Figure 17 A representation of the menu displayed after the summary end of shift report has been printed Cell Power User Manual v1 0 23 Shift started 2009 06 30 15 37 Shift ended 2009 06 30 15 39 kkxkxkxkkxkxkxkkkkkkkkkkkkkkkkkkkkk SUMMARY FOR OPERATOR 000001 kkkxkxkkxkxkxkkkkkkkkkkkkkkkkkkkkk SUMMARY FOR Airtime Airtime Provider 1 TYPE QTY SUBTOTAL R30 1 R30 00 SUBTOTA
5. shift should be ended daily After a shift has been ended a scheduled call must be performed To end a shift select End shift from the Login menu The shift will successfully be ended when Accept shift is selected from the EOS menu To perform a scheduled call select Scheduled Call from the Super User menu Refer to section 9 2 on page 21 for a discussion on ending a shift and performing a scheduled call Cell Power User Manual v1 0 11 7 Manage the Creon Terminal The following sections provide discussions on the general management of the Creon terminal This includes topics like inserting the SIM card charging the battery and so forth 7 1 Inserting the SIM Card O This section is only relevant to the Creon GPRS terminal The Creon GPRS terminal uses the GSM network as a communications channel when performing transactions This is the same network used by mobile phones Thus the terminal requires a SIM card to operate A SIM card from any airtime service provider will be sufficient Please ensure that the SIM card is GPRS enabled before inserting it This can be done by placing the SIM card in a GPRS enabled mobile phone and contacting the airtime service provider The remainder of this section will explain how to properly insert the SIM card into the Creon terminal Please follow the steps listed below to insert the SIM card 1 Hold the Creon terminal up with the keypad pointing toward the user 2 Turn
6. terminal The available airtime on the prepaid SIM card inserted in the terminal can be checked from the Creon terminal Using standard USSD requests it is possible to retrieve the balance as well as load more airtime just as it can be done on any mobile phone Select USSD request from the Super User menu discussed in section 8 3 on page 18 enter the USSD request at the prompt and press Enter Cell Power User Manual v1 0 17 8 The Menu Interface Functions on the Creon terminal are accessed from several menus These menus are discussed in the following sections 8 1 The Root Menu The root menu Figure 7 will appear when the terminal is switched on and there is no active shift i e a shift has been started but not ended This menu can be used to start a shift gain access to the Super User menu or switch off the terminal To select an option press the corresponding button on the keypad for instance to select option 1 Start shift press 1 ROOT MENU 1 Start shift 2 Super User 9 Power off Figure 7 The Root menu appears when the terminal is switched on 8 2 The Login Menu Operators can log in to perform transactions from the Login menu Figure 10 It can also be used to gain access to the Super User menu end a shift or switch off the terminal To select an option press the corresponding button on the keypad for instance to select option 1 Login press 1
7. the Creon terminal upside down the keypad should still be pointing toward the user 3 If the battery is inserted it will need to be removed A latch should be visible at the bottom of the terminal Figure 2 The latch must be pressed down to release the battery The battery can now be removed Figure 2 The battery of the Creon terminal can be removed by pressing down on the latch indicated by the circle Cell Power User Manual v1 0 12 4 After the battery has been removed four SIM slots should be visible There is a fifth SIM slot located away from the other four It can be seen by tilting the Creon terminal slightly downward and is indicated in Figure 3 The SIM card must be inserted into the fifth slot and not any of the other four There is an image to indicate how to insert the SIM card next to the fifth slot It can also be seen in Figure 3 5 Re insert the battery Made in China Figure 3 The SIM card must be inserted into the slot indicated by the circle as shown by the image next to the SIM slot also indicated by the circle 7 2 Ethernet Connection O This section is only relevant to the Creon Ethernet terminal The Creon Ethernet terminal must be connected to the Internet via an Ethernet connection Follow the steps listed below 1 The network that the terminal is connected to must have access to the Internet and DHCP Dynamic Host Configuration Protocol should be configured
8. was successful otherwise the balance acquired from the previously successful connection to the server will be shown instead 11 24 Cancel To return to the Operator menu select Cancel from the option list Cell Power User Manual v1 0 35 12 Printing Options In any business the main goal is to minimise expenses while maximising profit By using the Creon terminal the daily number of sales will increase Unfortunately so will the amount of paper used by the printer There are several options available to the super user to help minimise the paper usage These options can be found in the Printing Options menu The Printing Options menu Figure 39 can be accessed by selecting Printing options from the Super User menu refer to section 8 3 on page 18 PRINTING OPTIONS 1 Merchant Receipt 2 EOS report 9 Cancel Figure 39 An illustration of the Printing Options menu 12 1 1 Merchant Receipt The Merchant Receipt option shown in Figure 39 on page 35 allows the super user to deactivate or activate the printing of the merchant s receipt The customer s receipt will always be printed The printing of the merchant s receipt should only be deactivated if the super user is confident that proof of a transaction is not necessary Each transaction will be listed in the detailed report which is printed during an end of shift Follow the steps listed below to change the printing options for the merc
9. 14 A representation of the options found in the Operator Management menu When an operator is added or deleted or an operator s PIN is changed the user will be prompted for the 6 digit operator ID Figure 15 Cell Power User Manual v1 0 20 Operator ID Figure 15 An illustration of the prompt for the operator ID Enter the operator ID for instance 000001 Figure 16 Operator ID 000001 Figure 16 Enter the relevant operator ID In this example the operator ID is 000001 After entering the operator ID press Enter and the next menu or prompt will be displayed To exit the Operator Management menu and return to the Super User menu select Return Figure 14 from the menu Cell Power User Manual v1 0 21 9 Shifts A shift is a way of keeping track of when sales were started and ended Shifts can be linked to specific operators or to certain time periods 9 1 Starting a Shift A shift needs to be started before any transaction can occur O lt is important to end a shift at the end of the day This will ensure that the Creon terminal will continue to work optimally The shift can only be started or ended by the super user It requires an 8 digit password which should be kept secure at all times The default password is 8 zeros The password can only be changed by contacting a technician at Cell Power O lt is recommended that the super user passw
10. Cell Power User Manual v1 0 6 1 Introduction Cell Power is an Electronic Voucher Distribution EVD system that uses standard GSM Global System for Mobile communications mobile phones and printer based POS Point of Sales devices to sell and distribute prepaid airtime and electricity vouchers or tokens Vendors buy airtime and electricity stock from Cell Power and resell their stock to consumers Cell Power makes it possible to engage the people from the community directly with the business opportunities provided by the vending of prepaid airtime and electricity Mobile phones are ideal for selling prepaid airtime and electricity to a small customer base However when the number of customers increase the printer based POS device may provide a better solution There are several advantages in using a POS device and may lead to a vendor attracting more customers namely A POS device is faster than a mobile phone e A POS device provides higher sales volume than a mobile phone A customer receipt can be printed The software on the POS device provides an easy to use interface to the users This manual explains how to utilise a POS device specifically a Creon terminal to vend prepaid airtime and electricity vouchers 2 Definitions and Terminology The following list provides definitions to terminology used throughout the document Airtime service provider A company that provides services to mobile phones This can includ
11. Creon tE ii A A ea 8 Figure 2 The battery of the Creon terminal can be removed by pressing down on the latch indicated by the circle 11 Figure 3 The SIM card must be inserted into the slot indicated by the circle as shown by the image next to the SIM slot also indicated by the Circle rerin n A SAR rae ae A a ee ea es 12 Figure 4 The Creon Ethernet terminal has a power connector and an Ethernet connector This image is courtesy of SPECTRA Technologies Holdings Co LtO oooooooocccnoncccnonacanonanccnnrn non nnn con nnn cnn nano corn n cnn nn nr rn nr 13 Figure 5 The process of inserting a roll of paper into the Creon terminal This image is courtesy of SPECTRA Technologies Holdings Co Ltd ioocoimicoii rita o A O E bd dad 14 Figure 6 The power cable can be connected to the terminal by inserting it into the power connector This image is courtesy of SPECTRA Technologies Holdings Co LtdO ooooconooccnnoncccnnonncononcncnoncncnnonnc cnn cnc non cnn non cnn nan n nn nano na nan n cnn nn nnnnnnnnnnns 15 Figure 7 The Root menu appears when the terminal is switched ON oooonncccccccnnnccccccnconononccnnnnnnnonoconncnnnnnnnnnnonannnnnnnncnnnnns 17 Figure 8 A representation of the prompt for the super user PASSWOM ec ceeeeteeeeneeeeeneeeeeneeeteaeeeteeeeeseaeeesenaaaeeeeeeeees 17 Figure 9 Enter the super user password In this example the super user password is the default password 18 Figure 10 The Login men
12. FOR OPERATOR 000001 kkkxkkkxkxkkkkkkkkkkkkkkkkkkkkkk SUMMARY FOR Airtime Airtime Provider 1 R30 Time 2009 06 30 15 37 SERIAL 7003 gt R30 00 QTY 1 Subtotal R30 00 SUBTOTAL 1 vouchers R30 00 SUMMARY FOR Electricity Time 2009 05 30 15 38 07037709032 R10 00 SUBTOTAL 1 vouchers R10 00 OPERATOR TOTAL R40 00 Balance Airtime BALANCE R9290 05 CREDIT LIMIT RO 00 Balance Electricity BALANCE R7260 68 CREDIT LIMIT RO 00 Figure 20 An example of the detailed end of shift report printout Cell Power User Manual v1 0 25 9 2 2 Accept Shift and Scheduled Call A shift can only the ended successfully by accepting the shift and completing a scheduled call When a shift is accepted the Creon terminal will attempt to communicate with the Cell Power server This may take a few minutes to complete The Creon terminal will display dots to indicate the progress of the shift acceptance The number of dots displayed is directly related to the number of transactions during the shift The entire screen may fill with dots and it will appear that the Creon terminal has stopped working lt has not Please wait patiently until the Root menu appears This may take several minutes O Accepting shifts will take less time if they are ended more frequently The Root menu will appear after the shift has been accepted At this stage a scheduled call is required This can be done by se
13. L 1 vouchers R30 00 SUMMARY FOR Electricity SUBTOTAL 1 vouchers R10 00 OPERATOR TOTAL R40 00 Balance Airtime BALANCE R9290 05 CREDIT LIMIT RO 00 Balance Electricity BALANCE R7 7260 68 CREDIT LIMIT RO 00 Figure 18 An example of the summary end of shift report printout 9 2 1 Detailed Report A detailed report is a printout with information on every transaction during the shift To print a detailed report select Detailed report from the EOS menu Figure 17 Afterward the menu shown in Figure 19 will be displayed If the super user is satisfied with the details of the transactions the shift can be accepted and ended by selecting Accept shift refer to section 9 2 2 on page 25 EOS MENU 1 Accept shift 2 Reject shift 9 Cancel Cell Power User Manual v1 0 24 Figure 19 A representation of the menu displayed after the detailed end of shift report has been printed There is also an option to reject the shift select Reject shift This should only be done when there is a discrepancy between the totals in the printout and the received cash When a shift is rejected the terminal is blocked and cannot be used The super user must contact a technician from Cell Power to handle the problem An example of the detailed report printout is shown in Figure 20 Shift started 2009 06 30 15 37 Shift ended 2009 06 30 15 39 kkkkkkxkxkxkkkkxkkkkkkkkkkkkkkkkXk SUMMARY
14. can sell with that operator ID The O end of shift report will show information on a per operator basis and can be used to evaluate sales with regards to specific operators Figure 21 A representation of the prompt for an operator s PIN 1234 Figure 22 Enter the operator s PIN In this example the PIN is 1234 but it can be any 4 digits 4 Ifthe operator ID does not exist it will be added to the Creon terminal and the Operator Management menu will appear An error message will be displayed if the operator ID could not be added Cell Power User Manual v1 0 27 10 2 Deleting an Operator Operators can be deleted from the Operator Management menu section 8 4 on page 19 To delete an operator follow the steps listed below 1 Select Delete operator from the Operator Management menu 2 Enter the 6 digit operator ID to be deleted at the prompt and press Enter Press the Cancel button to abort the delete process 3 Ifthe operator ID exists it will be deleted and the Operator Management menu will appear An error message will be displayed if the delete process failed 10 3 Changing an Operator PIN In the event that an operator has forgotten their PIN or the PIN has been overheard the super user can change the PIN by following these steps 1 Select Operator P N from the Operator Management menu section 8 4 on page 19 2 Enter the 6 digit operator ID at the pr
15. ccnncconccnncnnnonnnonncnnnnnn cnn nnnnnnnncncnnnnnnnnnns 24 Figure 21 A representation of the prompt for an operator s PlN ooooooccconocccononcccnoncnonananonnoncnnnnn ono nnnn cnn non n cnn arc r nan rnrnn nn 26 Figure 22 Enter the operator s PIN In this example the PIN is 1234 but it can be any 4 digitS o oooooooccccnnnnnccccnnnnnnc 26 Figure 23 A representation of the prompt for the operator s new PIN ee eeeeseeeeneeeeeneeeeeeaeeeteaeeeeeneeeeseaeeessnaaaeeeeeeeees 27 Figure 24 Enter the operator s new PIN In this example the new PIN is 1234 but it can be any 4 digits 27 Figure 25 An example of the Operator menu Services names and types may differ 28 Figure 26 A representation of the available options for the Airtime SCrViCe eee eeeeeeeeneeeeeeeeeeeeneeeteneeessnateeenaeeeeeees 28 Figure 27 An example of the menu where an airtime provider can be selected To view more providers select Next E AN 29 Figure 28 An example of the rest of the airtime providers which are displayed after the option Next was selected EA A AR NA 29 Figure 29 An example of the available vouchers that can be selected This menu is displayed after selecting an airtime provider To view more vouchers select the option Next oooioocccnnncccononcccnooncononononnonnnnnnn occ nnnn cnn non nn rre n nr rana nara r nr nac a rnnnnnnrs 30 Figure 30 An illustration of the prompt for the quant
16. d at the end of a shift can use a lot of paper It is possible to disable or enable some of the detail of the report which would result in less or more paper being used Follow the steps listed below to change the detail of the report 1 Select EOS report from the Printing Options menu Figure 39 on page 35 2 On the next screen Figure 43 and Figure 44 press 1 for less detail OR press 0 for more detail and then press Enter less eos detail Old value 0 New value 0 more detail 1 less detail Figure 43 A representation of the prompt to select the level of detail for the detailed end of shift report Press 1 for less detail or press 0 for more detail Cell Power User Manual v1 0 37 less eos detail Old value 0 New value 0 more detail 1 less detail Figure 44 In this example 1 was pressed Thus less detail will be displayed when printing the detailed end of shift report This means that less paper will be used The detail for the report will be set and the user will be returned to the Printing Options menu
17. e prepaid airtime subscriptions and so forth Electricity provider A company or municipality that provides electricity to a particular region or country Operator An individual that sells prepaid airtime or electricity from the Creon terminal Services The services that are available from the Creon terminal namely Airtime and Electricity Super user The individual usually the owner of the Creon terminal that has full access to all the user functions available on the terminal The super user also called the supervisor is the individual that manages operators starts and ends shifts and so forth Cell Power User Manual v1 0 3 Abbreviations This section provides a list of all abbreviations used in the document DHCP EVD EOS GPRS GSM ID PIN POS SIM USSD Dynamic Host Configuration Protocol Electronic Voucher Distribution End of Shift General Packet Radio Service Global System for Mobile communications Identification Personal Identification Number Point of Sales Subscriber Identity Module Unstructured Supplementary Service Data Cell Power User Manual v1 0 8 4 The Creon Terminal The Creon terminal is used to vend prepaid airtime and electricity vouchers fast and effectively Figure 1 apart from showing the Creon terminal also highlights important buttons on the terminal Options presented through the user interface can be selected by pressing the corresponding b
18. eck Balance Check the account s current balance Refer to section 11 2 3 on page 34 Cancel Return to the Operator menu Refer to section 11 2 4 on page 34 Cell Power User Manual v1 0 32 11 2 1 Purchase To vend prepaid electricity vouchers follow the steps discussed below 1 Select Purchase Figure 32 2 At the prompt Figure 33 enter the customer s prepaid meter number and press Enter The meter number 07037709032 Figure 34 is used as an example Enter the Meter Number then press Enter Figure 33 A representation of the prompt for the meter number Enter the Meter Number then press Enter 07037709032 Figure 34 Enter the meter number In this example the meter number is 07037709032 The number will be provided by the customer 3 The operator will be prompted Figure 35 for the amount or monetary value of the purchase Enter the amount for instance 10 Figure 36 and press Enter Enter Purchase Amount then press Enter Min 0 Figure 35 A representation of the prompt for the amount of the purchase The minimum amount is also specified Cell Power User Manual v1 0 33 Enter Purchase Amount then press Enter Min 0 Figure 36 Enter the amount In this example the amount is 10 which implies R10 4 The Creon terminal will attempt to retrieve the customer s information from the Cell Power se
19. ees 33 Figure 38 An example of the information displayed while the Creon terminal is connecting to the server The first line shows the name of the SV AA N A A 33 Figure 39 An illustration of the Printing Options MeNU ooonocccononcccnonacononononnonnc conan corn rn non non nr cnn ncc nar cn ran nr rr anar Ennen nnrnnnnn 35 Figure 40 An example of the available services The printing of the merchant s receipt can be deactivated or activated for any OPE ia AA eer di ete Sao a ee Ds desa 35 Figure 41 A representation of the prompt that is displayed after a service is selected Press 1 to deactivate or press 0 to activate the printing of the Merchant s reCeiPt eee eee ec eeeeeeeneeeeeeeeeeeeneeeeeeeeeesaeeeseaeeeeeaeeessaeeeseeeeensaeeeseaeeseneeeeeeeeeeeeenes 36 Figure 42 In this example 1 was pressed This will deactivate the printing of the merchant s receipt for the selected O area E dl da veaat dese thee E E ied gan haan caste 36 Figure 43 A representation of the prompt to select the level of detail for the detailed end of shift report Press 1 for less detail orpress 0 forimore detail wis adh rar Ae ee A er ie ee eee i de asii 36 Figure 44 In this example 1 was pressed Thus less detail will be displayed when printing the detailed end of shift report This means that less paper will be USEO oo oooonoccconocccononcccnnnancnananconorcnnnnrn no nnnn cnn nan n cnn non nr ran nn rn nr rra nao n nr rn nn rn nnnnnnnnnnnns 37
20. er outlet and to the power connector on the Creon terminal The power connector for the Creon GPRS terminal is indicated in Figure 6 below and the power connector for the Creon Ethernet terminal is shown in Figure 4 on page 13 The Creon terminal will switch on automatically when the power cable is plugged in Communication Jack Power Connector Figure 6 The power cable can be connected to the terminal by inserting it into the power connector This image is courtesy of SPECTRA Technologies Holdings Co Ltd To power the Creon terminal from the battery the battery must be charged The Creon terminal can be switched on by pressing the Enter Power button refer to Figure 1 on page 8 The system takes a few moments to start Please wait until the Root menu appears discussed in section 8 1 on page 17 7 5 Charging the Battery The Creon GPRS terminal can run on battery power for several hours however the battery must be charged beforehand It is recommended that the Creon Ethernet terminal always be powered from the power outlet as its battery power will not last long To charge the battery connect the power cord or cable to a power outlet and to the power connector on the Creon terminal indicated in Figure 6 on page 15 The Creon terminal will switch on automatically when the power cable is plugged in Cell Power User Manual v1 0 16 7 6 SIM Card Airtime Balance O This section is only relevant to the Creon GPRS
21. erator ID and the operator PIN are correct the Operator menu Figure 25 will be displayed OPERATOR MENU 1 Airtime 2 Electricity 9 Log off Figure 25 An example of the Operator menu Services names and types may differ The Operator menu will display the different types of services for instance Airtime and Electricity O Please note that services names and types may differ To exit the Operator menu and return to the Login menu select Log off 11 1 Select Airtime from the Operator menu Figure 25 on page 28 The user will be presented with a list of operations that Airtime can be performed Figure 26 SELECT OPERATION 1 Purchase 2 Check Balance 9 Cancel Figure 26 A representation of the available options for the Airtime service Cell Power User Manual v1 0 29 From this menu the user can select to e Purchase Purchase a prepaid electricity voucher i e complete a transaction Refer to section 11 1 1 on page 29 Check Balance Check the account s current balance Refer to section 11 1 2 on page 31 Cancel Return to the Operator menu Refer to section 11 1 3 on page 31 11 1 1 Purchase To vend prepaid airtime vouchers follow the steps discussed below 1 Select Purchase Figure 26 to view a list of prepaid airtime providers Figure 27 and Figure 28 If more airtime providers are available for selection an additi
22. f thermal paper The components required to utilise the Creon Ethernet terminal are listed below 6 A Creon Ethernet terminal A power cable or cord An Ethernet cable A network that can access the Internet and has an Ethernet connection point A roll of thermal paper Quick Start This section is a quick guide on how to operate the terminal and use it to vend prepaid airtime or electricity vouchers The remainder of this manual discusses the points mentioned below in detail O To complete any transaction an operator must have been added and a shift must have been started Charge the battery of the Creon terminal refer to section 7 5 on page 15 for instructions This is especially necessary if the battery has not previously been charged The Creon GPRS terminal can function on a charged battery for several hours However it is better to power the Creon Ethernet terminal from the power outlet The next step depends on the type of Creon terminal namely i The Creon GPRS terminal Insert the SIM card refer to section 7 1 on page 11 for instructions The SIM card prepaid or subscription must be GPRS enabled ii The Creon Ethernet terminal Connect the terminal via the Ethernet cable to a network that has an Internet connection The network must have DHCP configured Insert a roll of thermal paper refer to section 7 3 on page 13 for instructions Switch the terminal on by pressing the Enter button refe
23. hant s receipt 1 Select Merchant Receipt from the Printing Options menu Figure 39 on page 35 This will display a list of available service Figure 40 The services names and types may differ 2 Select a service for instance Airtime The user will be able to active or deactivate the printing of the merchant s receipt for the selected service SELECT SERVER 1 Airtime 2 Electricity 9 Cancel Figure 40 An example of the available services The printing of the merchant s receipt can be deactivated or activated for any of these 3 Press 1 to deactivate the printing of the merchant s receipt OR press 0 to activate the printing of the merchant s receipt as indicated in Figure 41 and Figure 42 and then press Enter Cell Power User Manual v1 0 36 print merchant slip Old value 0 New value print 1 not print Figure 41 A representation of the prompt that is displayed after a service is selected Press 1 to deactivate or press 0 to activate the printing of the merchant s receipt print merchant slip Old value 0 New value O print al not print Figure 42 In this example 1 was pressed This will deactivate the printing of the merchant s receipt for the selected service The user will be returned to the Printing Options menu after deactivating or activating the printing of the merchant s receipt 12 1 2 EOS Report The reports printe
24. ile the Creon terminal is connecting to the server The first line shows the name of the server Cell Power User Manual v1 0 34 7 Tear off the customer s receipt and press any key to print the merchant s receipt 8 The balance for the merchant s account will be displayed on the screen after the merchant s receipt has been printed Afterward the Operator menu Figure 25 on page 28 will be displayed again At this time the user can log off by selecting Log off from the Operator menu It is recommended if no further transactions are to be done that the operator log off This will ensure that no one else can sell with that operator s ID 11 2 2 Reprint If an error occurred during the printing of the voucher for instance there was no paper or the voucher PIN is unreadable the voucher can be reprinted as follows 1 Select Reprint from the option list shown in Figure 32 on page 31 2 Enter the customer s meter number at the prompt and press Enter 3 The Creon terminal will attempt to connect to the Cell Power server The most recently purchased voucher PIN will be returned if it is successful otherwise an error message will be displayed 11 23 Check Balance The balance of the merchant s account can be retrieved by selecting Check Balance from the option list shown in Figure 32 on page 31 The Creon terminal will attempt to connect to the Cell Power server The current balance will be displayed if it
25. ity number of vouchers The quantity is limited to a minimum of 1 and a maximum of 9 The actual quantity that can be entered will depend on the balance available on the merchant s ACCOUNT ie Ses ao A en as 30 Figure 31 An example of the information displayed while the Creon terminal is connecting to the server The first line shows the name of the SOrver ccceecpeteecceeceseedeguendenscasecusccnnss acerca lied 30 Figure 32 A representation of the available options for the Electricity SErViCe eee eeeeeeeneeeeeeneeeeeeetenennnnaeeeeeeeeees 31 Figure 33 A representation of the prompt for the meter NUMDEN ee eeseeeeneeeeeneeeeeneeeeeeaeeeteaeeeeeaeeessaeeessnaaeeeeeeeeees 32 Figure 34 Enter the meter number In this example the meter number is 07037709032 The number will be provided Dy the CUStOMent sacs cs 2oscsesichsed cn cceasesd A ta 32 Figure 35 A representation of the prompt for the amount of the purchase The minimum amount is also specified 32 Cell Power User Manual v1 0 5 Figure 36 Enter the amount In this example the amount is 10 which implies R1O ooncooocccionicconocccononcccnnanaronnncnnnnnnnnnns 32 Figure 37 An example of the customer s information Before the transaction is completed the operator should confirm that the details of the customer are COFTECE ieee ce eeneeeeeneeeeeeneeeeeaeeeeeeeeeeeaeeeseaaeeseaeeeseaeeeeseaeeeseaeeesenaeeeseaeeeeseeennenaeaeee
26. lecting Scheduled Call from the Super User menu section 8 3 on page 18 An automatic scheduled call will also occur during the night this can only happen if the terminal is left on Please note that if a lot of dots were printed when the shift was accepted a lot of sSrR messages will be printed during the scheduled call The screen may even be filled Please wait patiently until the call completes on its own It may take several minutes Cell Power User Manual v1 0 26 10 Operators An operator sells prepaid airtime and electricity vouchers to customers Naturally the super user can also be an operator Each operator has a unique operator ID and PIN This ensures that sales can be attributed to specific operators by printing the detailed end of shift report refer to section 9 2 1 on page 23 The Creon terminal is limited to a maximum of ten operators 10 1 Adding an Operator The super user must add operators and operators must log in before any transactions can be performed To add an operator 1 Select Add Operator from the Operator Management menu section 8 4 on page 19 2 Enter the 6 digit operator ID section 8 4 on page 19 at the prompt and press Enter 3 The super user will be prompted for a 4 digit PIN for the operator Figure 21 Enter any 4 digit PIN for instance 1234 Figure 22 and press Enter lt is advised that operators choose their own PIN to ensure that only they
27. of vouchers that the customer would like to purchase and press Enter The quantity is limited to a minimum of 1 and a maximum of 9 This means that the quantity can be selected by pressing a number from 1 to 9 on the keypad followed by the Enter button If Enter is pressed without entering a quantity a quantity of 1 will be selected by default Quantity Min 1 Max 9 Figure 30 An illustration of the prompt for the quantity number of vouchers The quantity is limited to a minimum of 1 and a maximum of 9 The actual quantity that can be entered will depend on the balance available on the merchant s account 5 The Creon terminal will attempt to connect to the Cell Power server in order to purchase the voucher s It will display multiple sSrR messages that indicate successful send and receive operations on the screen As the e customer s receipt is printed the screen will display r messages An example is shown in Figure 31 CONNECTING TO Airtime sSrRsSrRsSrRsSrRsSrRsSrR sSrRsSrR rrrr Press any key Figure 31 An example of the information displayed while the Creon terminal is connecting to the server The first line shows the name of the server 6 Tear off the customer s receipt and press any key to print the merchant s receipt 7 The balance for the merchant s account will be displayed on the screen after the merchant s receipt has been printed Afterward the O
28. ompt and press Enter 3 The super user will be prompted for a new 4 digit PIN for the operator Figure 23 Enter any 4 digit PIN for instance 1234 Figure 24 and press Enter It is advised that operators choose their own PIN to ensure that only they can sell with that operator ID The end of shift report will show information on a per operator basis and can be used to evaluate sales with regards to specific operators Figure 23 A representation of the prompt for the operator s new PIN 1234 Figure 24 Enter the operator s new PIN In this example the new PIN is 1234 but it can be any 4 digits 4 If the PIN has been successfully changed the Operator Management menu will appear otherwise an error message will be displayed Cell Power User Manual v1 0 11 There are several services e g Airtime or Electricity available from the Creon terminal These services can be accessed from the Operator menu Figure 25 After selecting a service the user will be able to perform other Services operations specific to a particular service e g selling prepaid airtime vouchers The following steps explain how to access the Operator menu 1 2 3 4 Select Login from the Login menu section 8 2 on page 17 Enter the 6 digit operator ID at the prompt and press Enter Enter the 4 digit PIN at the prompt and press Enter If the op
29. onal option Next will be displayed refer to Figure 27 below Selecting this option will display the rest of the airtime providers as illustrated in Figure 28 SELECT OPERATOR Airtime Provider 1 Airtime Provider 2 Airtime Provider 3 Airtime Provider 4 Next on A OU N B Cancel Figure 27 An example of the menu where an airtime provider can be selected To view more providers select Next see Figure 28 SELECT OPERATOR 1 Airtime Provider 5 2 Airtime Provider 6 9 Cancel Figure 28 An example of the rest of the airtime providers which are displayed after the option Next was selected see Figure 27 2 Select the desired prepaid airtime provider Figure 27 and Figure 28 for instance Airtime Provider 1 The user will be presented with a list of available prepaid airtime vouchers from the selected airtime provider Figure 29 The option Next can be used to view the rest of the vouchers Cell Power User Manual v1 0 30 SELECT VOUCHER R5 Voucher R10 Voucher R15 Voucher R30 Voucher Next on BF OU N E Cancel Figure 29 An example of the available vouchers that can be selected This menu is displayed after selecting an airtime provider To view more vouchers select the option Next Select the desired prepaid airtime voucher for instance R10 Voucher At the prompt Figure 30 enter the quantity number
30. ord should be changed by contacting a Cell Power technician This will ensure that the password is more secure To start a shift follow these steps 1 From the Roof menu section 8 1 on page 17 select Start shift press the corresponding button on the keypad 2 Enter the 8 digit super user password at the prompt and then press Enter 3 If the password is correct the Login menu section 8 2 on page 17 will appear This means the shift was started successfully If the password is incorrect an error message will be displayed 9 2 Ending a Shift The management of shifts is very important A shift must be ended If shifts are not ended regularly the Creon terminal will run out of free memory and no further transactions can be made A Itis recommended that a shift be ended on a daily basis There is a maximum limit of 1000 transactions for each transaction type e g airtime or electricity per shift If the shift is not ended before the limit is reached the memory will become full preventing further transactions In such a case an error message Journal full will be displayed If this happens the shift must be ended and accepted followed by a scheduled call A scheduled call can be performed from the Super User menu section 9 2 2 on page 25 Only a super user can end the shift as it requires the super user password To end a shift follow these steps 1 From the Login menu section 8 2
31. perator menu Figure 25 on page 28 will be displayed again Cell Power User Manual v1 0 31 At this time the user can log off by selecting Log off from the Operator menu lt is recommended if no further transactions are to be done that the operator log off This will ensure that no one else can sell with that operator s ID 11 1 2 Check Balance The balance of the merchant s account can be retrieved by selecting Check Balance from the option list shown in Figure 26 on page 28 The Creon terminal will attempt to connect to the Cell Power server The current balance will be displayed if it was successful otherwise the balance acquired from the previously successful connection to the server will be shown instead 11 13 Cancel To return to the Operator menu select Cancel from the option list 11 2 Electricity Select Electricity from the Operator menu Figure 25 on page 28 The user will be presented with a list of operations that can be performed Figure 32 SELECT OPERATION Purchase Reprint Check Balance O fF U FR Cancel Figure 32 A representation of the available options for the Electricity service From this menu the user can select to e Purchase Purchase a prepaid electricity voucher i e complete a transaction Refer to section 11 2 1 on page 32 Reprint Reprint the customer s receipt if there was an error during printing Refer to section 11 2 2 on page 34 e Ch
32. r to section 7 4 on page 14 If the Creon terminal is connected to a power outlet it will switch on automatically If no operators have previously been added add an operator by following these steps also refer to section 10 1 on page 26 i Select Add Operator from the Operator Management menu refer to section 8 4 on page 19 for a discussion on how to reach the menu ii Enter the 6 digit operator ID at the prompt and press Enter iii Enter the 4 digit operator PIN at the prompt and press Enter Cell Power User Manual v1 0 10 11 Select Start shift from the Root menu refer to section 8 1 on page 17 for a discussion on how to reach the menu A shift must be started for any transaction to be performed also refer to section 9 1 on page 21 Select Login from the Login menu refer to section 8 2 on page 17 for a discussion on how to reach the menu Enter the 6 digit operator ID and 4 digit PIN when prompted for it Select the service for instance Airtime to vend prepaid airtime vouchers from the Operator menu Refer to section 11 on page 28 for a discussion on the various services the options available for each and instructions on vending vouchers to customers To sell vouchers select Purchase from the Select Operation menu and follow the prompts If no further transactions are to be made the operator should log off by selecting Log off from the Operator menu A
33. rting Papen yerins teyidini eaaa ae ahaa dipe at dante 13 TPA OMNO OM A boo odas colt side saul 2 de 14 7 5 Charging the Battery inci A A N A de 15 7 6 SIM Card Airtime Balance i 16 8 The Menu Interface coi a dl a 17 91 The ROOL MEN Us sos a A sedans araa a Aara aaa a d a eaea Se a Taai 17 8 2 The Login Men nisinsin A AAA AAA r a 17 8 3 The Super User Melina ld a a a ata Cia bi 18 8 4 The Operator Management Mel ooocccnoncccnnonccononnnononononnnn coronan 19 USES A do ea eaten cto dc 21 DNS To Es ESATI EEEE EAT ei ETETE AT TATAE A T T T 21 9 2 Ending a Shifticn nerens edie eae ee ete aie ite eet ee er iai 21 9 2 1 Detailed Report aici eenei a e is 23 9 2 2 Accept Shift and Scheduled Call in rieien iiaae a nipata Tinia daaa Aaa 24 LOOPS EAA E ah sade A TE E E AE 26 10 fAdding anm Operador ici A ok i ee 26 10 2 Deleting an Operator ial a A ais Ni ee aa 26 10 3 Changing an Operaton PIN isinna aa a iaa 27 TAT SORVICES EEA TE TEITTE T A A TETT 28 VEDA A ee 28 E A 2 act ei aa iin ee daa dete nd ee eo eee tae 29 1131 2 Check Balance i2 0 2 i i ae a i A A ed 31 TLAS CANCE size saver O A tees 31 aA EET a esas cds cates sad 31 AA A itl i ees ee ed hs ee ANS 31 1122 Reprise 34 11 2 3 CHECK Balance cia 34 112 4 Cancel nsec O E 34 4 2 Printifig OPNS A ete in eae te 35 12 11 Merchant Receta os 35 121 2 EOS Report scsi des ri a a liada dad ae 36 Cell Power User Manual v1 0 4 Figures Figure TE The
34. rver The customer s information an example is shown in Figure 37 will be displayed if it was successful otherwise an error message will be shown The operator should use this information to confirm that the details of the customer are correct before completing the transaction 07037709032 Name JAMBALA KM Addr Limit RO 05 Levy RO 00 Arrears R0 05 Days 1 Buy R10 00 Y N Figure 37 An example of the customer s information Before the transaction is completed the operator should confirm that the details of the customer are correct 5 There are three options available to the operator at this time namely i Press the Enter button to continue with the purchase ii Press the Cancel button to cancel the purchase iii Press the Reprint button to print the information displayed on the screen If a customer is in arrears the amount of electricity received is the difference between the requested amount and the arrears 6 The Creon terminal will attempt to connect to the Cell Power server to finalise the transaction It will display multiple sSrR messages that indicate successful send and receive operations on the screen As the a customer s receipt is printed the screen will display r messages An example is shown in Figure 38 CONNECTING TO Electricity sSrRsSrRsSrRsSrRsSrRsSrR sSrRsSrR rrrr Press any key Figure 38 An example of the information displayed wh
35. super user password Figure 11 Figure 11 A representation of the prompt for the super user password Enter the super user password the default super user password is 8 zeros as illustrated in Figure 12 below Cell Power User Manual v1 0 19 Super User P ssword 00000000 Figure 12 Enter the super user password In this example the super user password is the default password After inputting the super user password press Enter If the password is correct the Super User menu Figure 13 will appear otherwise an error message will be displayed Super User Menu Comms Test Scheduled Call Manage Operators Configure servers Printing options USSD request Return oon BRWBN BE Figure 13 An illustration of the Super User menu To exit the Super User menu select Return 8 4 The Operator Management Menu The Operator Management menu can be accessed from the Super User menu section 8 3 on page 18 by selecting Manage Operators The Operator Management menu is shown in Figure 14 below From this menu the user will be able to add an operator delete an operator or change an existing operator s PIN discussed in section 10 on page 26 To select an option press the corresponding button on the keypad for instance to select option 1 Add Operator press 1 OPERATOR MANAGEMENT 1 Add Operator 2 Delete Operator 3 Operator PIN 9 Return Figure
36. u is displayed if the super user password was entered COrrectly eeeeeesteeeeseeeeeeneeeeeeeeees 18 Figure 11 A representation of the prompt for the super user PASSWOT eceeeeeseeeeeneeeteneeeeeeneeeeeaeeeteaeeetenaeesesaeeeeeeeeeees 18 Figure 12 Enter the super user password In this example the super user password is the default password 19 Figure 13 An illustration of the Super User MeNU oooccooccccnocccononcnonannnonnnnnnnnnn cnn non cnn nao n cnn nn nr rn rra r anna ren EEEE EEEE AEEA nenene 19 Figure 14 A representation of the options found in the Operator Management MeNU occoocccnncccccnoncccnnnnnonananonannncnnnnnnnnnnnns 19 Figure 15 An illustration of the prompt for the operator D ooonocoooccononcccnoncccnananinnonncnnnoncn nano non nor cnn nan n nr nano narran rr nn rnnnnnnnn 20 Figure 16 Enter the relevant operator ID In this example the operator ID is DO000 1 Lnoconcccinncccnnncccnnoncnnnnannonananannoncnnns 20 Figure 17 A representation of the menu displayed after the summary end of shift report has been printed 22 Figure 18 An example of the summary end of shift report printOUt ooooccconnnccnnoncccnnocccnnnancnnorcnnnorcncnnnn corno nn cnn rr ran nnnnnnn 23 Figure 19 A representation of the menu displayed after the detailed end of shift report has been printed 24 Figure 20 An example of the detailed end of shift report printOUt oooononcccnnnonncccccn
37. utton for instance to select option 1 press 1 on the keypad Paper release Cancel Enter Power Reprint Clear Figure 1 The Creon terminal The buttons on the Creon terminal Figure 1 provide the following functions Enter Power This button is used to confirm the user input for instance to confirm the entered password press the Enter button The button is also used to turn on the Creon terminal Cancel Some processes can be aborted or canceled by pressing the Cancel button Clear This button can be used to clear entered numbers For instance when a password is entered incorrectly press the Clear button to clear the numbers and re enter the correct password Reprint During certain operations the information displayed on the screen can be printed by pressing the Reprint button Function Only used by Cell Power technicians during terminal setup Feed Pressing this button will feed the paper through the printer without printing on it Paper release The paper roll can be accessed by pressing down on this button Cell Power User Manual v1 0 9 5 Requirements There are two types of Creon terminals namely one that utilises a GPRS enabled SIM card and one that uses an Ethernet connection The components required to utilise the Creon GPRS terminal are listed below A Creon GPRS terminal with a battery A power cable or cord A GPRS enabled SIM card A roll o
Download Pdf Manuals
Related Search