- RM Support
Contents
1. 1 Getting Started Starting Up Unpack your computer carefully and save all the packaging in case you need to move the computer at a later date Connect up your keyboard and mouse as shown on the Quick Start Guide The power LED on the front of the computer will light when the computer is switched on Wait for a few moments while the computer starts up then depending on the model your computer will boot either from the hard disk or network if connected Warning The first boot of a new computer Setup procedure must not be interrupted If the system is accidentally turned on do not switch it off until you reach a suitable point If you cannot see the display wait until disk activity indicated by the HDD LED has finished before turning it off 19 Chapter 2 System Description This chapter describes various aspects of your RM One computer It covers the exterior of the computer using floppy disks using the hard disk and CD ROM drives The Front of the Computer rerJINeE The ONE for education System EFE 1394 fireware port power button Piard dink activity Volurne control I mute Microphone A x USS 2 0 porta soket Heacdphonos socket 20 3 Fitting Hardware Options Monitor power button Scroll forward Scroll back Open Manu Enter Select Toggle economy settings 21 3 Fitting Hardware Options 22 Power button Incorporating Power On Indicator2. 56 Index Safety This product complies with EN60950 and IEC 950 standards for the safety of information technology equipment including electrical business equipment Electro Magnetic Compatibility EMC RM products comply fully with the Electromagnetic Compatibility Directive 89 336 EEC The relevant standards are EN50082 1 and EN55022 and these require Protection from spurious mains power interference Immunity from external radio frequency interference Safeguards against static discharges ESD Reduced radio frequency emission from PCs Environmental Factors Recommended working ambient temperature range 5 35 C Humidity conditions of between 20 and 80 non condensing Recommended maximum elevation above sea level for operation 3 300 metres The computer should not be subjected to vibration or shock Always transport your computer in its original packing material Connectors This section describes some of the ports available on the rear of the RM One Availability of each port depends on system specification 57 Index Keyboard or mouse connector The keyboard and mouse connectors at the back of your RM One computer may be 6 pin IBM PS 2 style connectors The pin out for the PS e style is the same as the PS 2 mouse The 5 volts pin is only for use with a keyboard Video Signal Connector At the back of your RM One computer there is a video connector VGA analogue 15 way DIN i
3. Cables Fuses Ventilation and Dust Protection Other Precautions Conventions Chapter 1 Getting Started Before you Start Disks and Manuals Setting up the Computer Security Considerations Fitting the Coach Bolt Environment Considerations Looking after Yourself Starting Up Chapter 2 System Description The Front of the Computer The Side of the Computer The Rear of the Computer The Monitor On Screen Display OSD OSD function map Chapter 3 Fitting Hardware Options Internal Structure of the Computer Removing the Cover Replacing the Cover Protecting Against Static Electricity Adapter Cards o OONNNNO 11 12 13 13 14 16 18 19 20 Contents Handling Adapter Cards Fitting a Card Removing a Card DIMMs Fitting a DIMM Removing a DIMM Fitting an SO DIMM Removing a SO DIMM System Board Upgrades Processor Chapter 4 Maintenance Service and Troubleshooting 43 Looking After Your Computer General Maintenance Moving and Re packing the Computer Servicing Problem Solving Computer Keyboard Mouse Peripherals Monitor Software Forgotten Passwords Hard Disk Problems Error Messages During Start up Before you Ring for Help General Specification System Board Power Requirements Battery Physical Specifications Safety Electro Magnetic Compatibility EMC Environmental Factors Connectors Keyboard or mouse connector Video Signal Connector Serial Connector Parallel Connector 43 43 44 45 46 46
4. If you do so your computer may not operate correctly The different memory module combinations and sockets are specific to each model of RM computer Refer to the System Board User s manual if supplied or contact RM for details of allowed combinations DIMM socket d N i 3 Fitting Hardware Options Fitting a DIMM These instructions refer to fitting a DIMM N B The retention mechanism on the sockets may vary from those illustrated 1 Remove the cover see page 32 2 Hold the DIMM at a 90 angle to the empty socket with the notches on the DIMM aligned with the notches on the empty socket Note The DIMM has a polarising notch slightly off centre so that it cannot be fitted incorrectly Also note that depending on system specification the DIMM may have more than one notch DIMM Notches anti static wrist strap 3 Keeping the DIMM at this angle slide it between the slots at each end of the DIMM socket Press the DIMM firmly into the socket the retaining clips will click into place securing the DIMM at each end of the socket Make sure that both of these clips are in the vertical position 4 Replace the cover of the computer and reconnect your system as shown on the Quick Start Guide 39 3 Fitting Hardware Options 5 When you switch on your computer the system automatically detects the extra memory and updates the CMOS memory Removing a DIMM lle Remove the cove
5. classroom environment when attention should be focussed on the teacher not the RM One 3 Fitting Hardware Options The RM One monitor is equipped with an on screen display to control the screen brightness contrast and geometry The Menu button allows access to the on screen display menu system The and buttons allow you to scroll through the main menus pressing the enter button allows you to enter these main menus in order to access the different settings These can then be adjusted using the and buttons The Eco button toggles the monitors settings to and from a predefined status which has been optimised for energy efficiency Monitor Tilt The angle of the monitor can be adjusted to provide optimum user comfort To tilt upwards carefully push the top of the monitor whilst pulling at the bottom To tilt forwards carefully push the bottom of the monitor whilst pulling at the top Monitor Height Adjust The RM One has the ability to adjust the height of the screen the coorect way to this is to grasp the left and right edges of the screen and gently move up or down as desired Do not adjust with one hand as this may damage the hinge A height adjust lock is also fitted this is operated using a security screwdriver as displayed in the image below 23 3 Fitting Hardware Options The Side of the Computer 24 Optical Drive The RM One can be fitted with a DVD Rewriter The front panel of all the
6. error initialise printer select input ground shows active high shows active low 19 18 17 16 15 Direction from computer from computer from computer from computer from computer from computer from computer from computer from computer to computer to computer to computer to computer from computer to computer from computer from computer not applicable 14 Index USB Connector The mainboard provides a Universal Host Controller Interface Universal Serial Bus root for attaching USB devices like keyboard mouse etc You can plug the USB device directly to this connector USB Po rt 1 1 2 i 4 USB Port 2 zi 5 DVI Digital Video Interface This connector provides a digital link to a compatible monitor Since there is no analogue conversion the image quality is better than that of VGA The pinout depends on the specification of PC As a guide e Mainboard Connector DVI I Dual Link e Graphics Card Connector DVI I Dual Link ADD Card Connector DVI D Single Link 61 Index OVH Single Link DVI I Dual Link DVI D Single Link DVI D Dual Link DVLA SPDIF Audio This connector provides a digital audio signal for connection to compatible equipment Audio 1 0 Depending on system specification you may have several ports for audio connectors These can be connected as follows 62 Index System Setup CMOS Program The BIOS has a built in setup program whi
7. 46 47 47 47 48 49 49 USB Connector PIN Signal 1 VCC 2 Data 3 GND 4 Data DVI Digital Video Interface SPDIF Audio Audio 0 System Setup CMOS Program Changing the password Contents 61 61 61 61 61 61 iii Introduction Welcome to the RM One User Manual This manual provides you with most of the information you need to use your RM One computer This manual includes familiarising yourself with your RM One upgrading your computer by fitting extra options troubleshooting if things go wrong technical information about your computer glossary which explains all the technical terms used in this manual We do not expect you to read every chapter in this manual before you start using your computer However we suggest you read through this introduction Chapter 1 Getting Started and Chapter 2 System Description Refer to this manual whenever you need further information on how to operate your computer 1 Getting Started Safety Please read the information on this and the following pages It is important for your safety WARNING Electricity is dangerous it is vital to earth all mains powered equipment that is designed to be earthed This includes the computer and any peripheral devices you may be using Even if a piece of equipment operates correctly this is no guarantee of electrical safety If in any doubt consult a qualified electrician Hazardous voltages are exposed
8. if the cover of the computer is removed Warning This product contains hazardous moving parts do not touch these or obstruct them in any way This computer is designed to meet EN60950 BS7002 and IEC950 safety standards which apply to information technology equipment including electrical business equipment RM products comply fully with the European Electromagnetic C Compatibility Directive 89 336 EEC The relevant standards are EN50082 1 and EN55022 and these refer to Protection from spurious mains power interference Immunity from external radio frequency interference Safeguards against static discharges ESD Reduced radio frequency emission from PCs 1 Getting Started Plugs and Sockets The mains cable provided with your computer comes with a sealed moulded plug so no wiring is required Always use the mains cable plug provided inserted into a standard 3 pin power socket only Sockets should be earthed through the wiring system of the building and must be easily accessible Cables Check the condition of all cables and particularly mains cables regularly If any are damaged replace them immediately Place the computer near to the socket to avoid trailing cables If you use an extension lead make sure it is three core and safely earthed Incorrect wiring can be fatal Fuses Always use a 5A fuse that conforms to BS136e and is approved by ASTA for your RM One computer Always keep the fuse cove
9. practical solution as long as there is adequate ventilation Passwords Your computer has a password feature which allows you to guard against unauthorised access This feature is set to setup as default with a password already installed We advise you change the password from the default usually RM as soon as possible Keep a note of the password in a safe place 15 1 16 Getting Started Environment Considerations Power Supply Place the computer near to a power point to avoid trailing cables If you do use an extension lead make sure it is three core and safely earthed Avoid connecting the computer to a power supply that is shared with heavy duty equipment such as hydraulic lifts vacuum cleaners and lathes or portable tools This sometimes causes irregularities in the power supply If possible plug your computer and all attached equipment into the same mains outlet by using a multi block connector but take care not to overload the circuit Surface Operate your computer only if it is securely placed on its feet ona flat surface Do not use it on its side or upside down Avoid placing your computer in an environment that is damp or dusty as this will shorten the working life of the computer Temperature Do not place the computer where it will have prolonged exposure to direct sunlight 1 Getting Started Avoid extremes of temperature below 5 C and above 35 C If you move your compu
10. shown on the Quick Start Guide 36 3 Fitting Hardware Options Removing a Card Note Access to the adapter cards may be limited If you need to remove any cables please make a note of the orientation BEFORE removal Toolbox Pozidriv no 1 screwdriver 1 Remove the cover 2 Disconnect any cables connected to the card making a quick sketch of their orientation and where they plug into You can then refer to the sketch if you need to refit the card 3 Unscrew the single screw on the card mounting bracket and put the screw in a safe place 4 Holding the card by the upper edge or corners gently pull the card up rocking the card from side to side if necessary 5 Remove the card from the computer and put it in a safe place preferably in an anti static bag or container 6 Replace the metal blanking plate which was removed when the card was fitted and screw it into place 7 Replace any cables you disconnected earlier 8 Replace the cover of the computer and reconnect your system as shown on the Quick Start Guide 37 3 Fitting Hardware Options 38 DIMMs Your computer may use Dual In line Memory Modules DIMM to provide random access memory RAM See the RM Systems price list for details on memory upgrade kits Depending on the model there may be a number of DIMM sockets on the system board Memory modules can be fitted in these sockets in certain arrangements only Do not use other combinations
11. Computer Details Fill in the details of your computer for quick reference Model Description see front of computer rn O N E Part Number see rear of computer he ceeeetenteeeeeeeeeeeeeeeeeeeeeeeeees Serial Number see rear of computer WO TO eseeseerscerereerererererrereree Customer Account Number see despatch note ceeeeeeeeeeeeeeee eee eeeeenes T RM Support 0845 404 0000 RM website www rm com Safety Warning This system contains hazardous moving parts keep fingers and other body parts away RM One User Manual RM One User Manual Edition 3 P N 1KF 916 Copyright RM Education 2009 All rights reserved Although you may make copies of this manual for your own use you may make no other form of copy of any part of it without our written permission AT and IBM are registered trademarks of International Business Machines Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation PostScript is a registered trademark of Adobe Systems Inc Because our policy is to improve our products and services continually we may make changes without notice We have tried to keep the information in this manual completely accurate but we cannot be held responsible for the consequences of any errors or omissions RM Education New Mill House 183 Milton Park ABINGDON Oxon 0X14 4SE Telephone Abingdon 0845 404 0000 Contents Introduction Safety Plugs and Sockets
12. Pressing the Power Button immediately turns the computer on or off If you switch the computer off wait about five seconds before switching on again When the RM One is switched on the power button will be illuminated by a blue light This changes to red when the RM One is in standby mode Caution Think before you press the power switch Restarting your computer means you lose all un saved work If possible save your work and quit from any applications which you are running Hard Disk Activity Indicator This illuminates when the computer is accessing the hard disk You should avoid rotating the RM One when this indicator is lit as you may damage the hard disk Front Panel Multimedia Functions The RM One is equipped with several easily accessible multimedia functions The Microphone socket allows you to attach a standard PC microphone for recording voice and sounds or using dictation software The Headphone socket allows you to attach a set of stereo headphones for listening to sounds without disturbing others Please note when the headphones are attached no audio will be heard from the built in speaker system The volume control allows you to increase or decrease the volume of the built in speaker system or headphones Push right to increase the volume or left to decrease it Monitor Functions The Screen Power button allows you to switch off the LCD screen and audio without switching off the whole system This is useful in a
13. ariances according to the model of computer see page 63 for details on the Setup program If this error message is displayed frequently you may have a hardware problem and should contact RM Note Some viruses can change the BIOS configuration and cause a checksum failure Check by running a virus checking program CMOS System Options Not Set The system settings stored in Setup are either corrupt or non existent Run the Setup program and make any necessary changes If the password options have been corrupted the password reverts to the default password Keyboard Error There is an error with the keyboard connector or a key is being held down Check that the keyboard connector is plugged into the rear of the computer correctly CMOS Memory Size Mismatch The BIOS has detected a difference between the amount of RAM in the system and the amount stored in the Setup program Press lt Fe gt or lt DEL gt to run Setup The correct memory size is recorded automatically FDD Controller Failure The BIOS is unable to communicate with the floppy disk drive controller Switch off the system and then check all the connections going to the floppy disk drive also check the connections to where the cables go to on the cards If this error message returns when you switch on again you may have a hardware problem and should contact RM 51 52 5 Technical Information HDD Controller Failure The BIOS is unable to communicate
14. ay have adapter cards fitted e g an PCI graphics card The positioning of the cards may vary There may also be other adapter cards for connecting to items such as a network or telephone line These adapter cards do not affect the general procedures given in this chapter but you may have to rearrange them in order to fit a new adapter card You can remove adapter cards and refit them into any other similar slots The position of some adapter cards may be affected by the length of the adapter card route of cables attached to them or whether they require a specific type of slot e g PCI or PCle WARNING Remember that electricity is dangerous If you do not unplug your computer you may damage the parts inside it The system also contains moving parts which must not be obstructed We strongly recommend you to wear an earthing wristband when touching internal computer parts to avoid damage due to static electricity 31 3 Fitting Hardware Options The Cover of the Computer Removing the Cover Toolbox Pozidriv no 1 screwdriver Security Allen Key 1 Before you begin any of the following procedures in this section follow the safety instructions in the Product Information Guide 2 To guard against electric shock always unplug your computer from the electrical outlet before removing the cover 3 Undo the three screws from the rear security cover and remove it 4 Unscrew and remove the two screws which secure the rea
15. ccessing the system If you forget your password you will need to ring the RM helpline or return your computer to RM to be reset This reset is not covered by your warranty agreement REMEMBER THIS BEFORE YOU CHANGE YOUR PASSWORD CHOOSE A PASSWORD THAT YOU WILL REMEMBER The first time you change the password The first time you select this option you will need to enter the default password The default password is the password that has been set up by Research Machines for use until you change the password The default password is RM When you have entered the default password correctly the system prompts you to enter the new password You will have to enter the new password twice for confirmation 65
16. ch allow the user to modify the computer s basic system parameters This information is stored in the battery backed CMOS memory Your computer has been set up by RM and is ready to use Use the CMOS Setup program to change the system settings if you add or change a disk drive you want to change the password you want to set up special features Caution Do not attempt to run Setup and change the system settings unless you understand what you are doing You can experience serious problems when using your computer if you select incorrect settings in Setup 63 Index Full details on entering changing the system settings and saving changes and exiting are in the System Board User s Manual if supplied 64 Index Important Before changing any system settings make a record of all current settings first Changing the password Password protection can be used to keep your data secure by preventing unauthorised access to the system and Setup program By default the Setup program is protected by a password The password can be a maximum of eight characters i e you can use any letter or number The password may be case sensitive Be very careful to choose a password that you will not forget and others will not be able to guess Caution You should change the default password as soon as you receive your computer If YOU do not change the default password someone else may change it for you and prevent you from a
17. ch it off and wait for a minute to allow the hard disk s to stop rotating Keep the computer cover screwed on when in use Always replace the cover when you have finished working within the computer and before you switch it back on 1 Getting Started Conventions Throughout this manual the following conventions are used lt Enter gt Press the appropriate key on the keyboard In this example you should press the lt Enter gt key lt Alt S gt Slashes separate keys In this example press the lt Alt gt key and hold it down as you press lt S gt Release both keys together lt gt lt T gt These are the right left up and down arrow keys lt gt lt gt gt These keys are on the right of your keyboard 1 10 Getting Started Chapter 1 Getting Started This chapter outlines the steps to follow and the jobs you need to complete before you can really start to use the computer for work 1 Before you start 2 Disks and manuals 3 Setting up your computer taking into account security and the environment 1 Getting Started Before you Start Serial Number The serial number label can be found in the rear cave of the computer The serial number is of the form of either T0123456 78 or WO0123456 01 It is important to make a note of the serial number on the inside front cover of this manual or another suitable place as you will use this number when you contact RM about this product Part N
18. e it clearly If you can reproduce the problem note how you did it before calling 3 Make a careful note of the circumstances that led up to your problem What software was loaded What happened when you tried the suggestions given on the previous pages Have you changed any settings in the Setup program If possible ring RM with your computer in front of you so that you can try out any suggestions given to you Please note Drivers manuals some applications Bios updates Frequently Asked Questions FAQ and technical support is provided free of charge on our website at www rm com 53 Chapter 5 Technical Information This chapter provides detailed information about your RM One computer General Specification System Board The system board may vary from model to model Your computer may be supplied with its own technical System Board User s Manual depending on the model Information may be obtained from our website www rm com or by contacting Technical Support Power Requirements Your RM One computer is fitted with a Power Supply Unit PSU The voltage and frequency of the mains output are the same as those of the mains input The maximum input and output current and mains frequency figures are given for 200 240V Mains voltage required 220 240V Maximum input current from mains 3A a c Mains frequency 50 60 Hz Battery There is a battery inside the computer that maintains the system setting
19. ect your system as shown on the Quick Start Guide 41 3 Fitting Hardware Options 5 When you switch on your computer the system automatically detects the extra memory and updates the CMOS memory Removing a SO DIMM 1 Remove the cover see page 42 2 Using your fingers push the plastic retaining clips away from the SO DIMM to release it from the socket The SO DIMM will spring up allowing you to remove if from the socket 3 Replace the cover of the computer and reconnect your system as shown on the Quick Start Guide 4 When you switch on your computer the system automatically detects the removal of the memory and updates the CMOS memory System Board Upgrades 42 Note Links on the system board may need moving for any of the system board upgrades Refer to the System Board User s Manual if provided Processor There are a number of different processor upgrades depending on the model of computer which can enhance the performance of your computer If you wish to purchase any of these upgrades contact the RM Sales Desk for more details Specific fitting instructions are provided with all upgrades Chapter 4 Maintenance Service and Troubleshooting This chapter covers the following looking after the computer moving and re packing the computer returning the computer for service Problem solving if things go wrong and you cannot sort out the problem contact RM Customer Support Se q There i
20. gating problems with the hard disk You should make sure when trying to solve hard disk problems that you do not erase important files unnecessarily Note Make regular backups of files on the hard disk and keep original application install disks in a safe place The computer appears to be operating slower than normal and with prolonged periods of disk access The files on the disk may have become fragmented Check by using the DEFRAG utility You cannot boot up using the hard disk Check to see whether the BIOS System Configuration screen displayed during start up reports a hard disk is present Note Some viruses can change the BIOS configuration so check by running a virus checking program 49 5 Technical Information Run the Setup program and ensure that the hard disk type is correct Is it possible to start up the system using a boot disk and then read the information on the hard disk If so see the problem explanation below If you Cannot access any of the information on the hard disk contact RM Error Messages During Start up 50 If a non fatal error is detected during start up i e an error which does not prevent the system from starting up an error message is displayed on your screen Note the error message and then press lt F1 gt to continue This section lists some of the error messages which are displayed and suggests how to correct the error using the Setup program There may also be so
21. he same socket WARNING A blown fuse can be a sign that a connection or the wiring in the plug is incorrect A fuse can also blow if the computer overheats check that nothing covers the ventilation holes on the back panel The blue LED is flashing or has changed colour and or there is no display e This will probably mean that your computer is in sleep mode Keyboard Nothing happens when you type on the keyboard Is your system set up correctly as shown on the Quick Start Guide Is your keyboard correctly plugged into the keyboard connector at the rear of the computer Are you using an application Press lt Num Locke If the lt Num Lock gt indicator light comes on the computer is probably busy performing a time consuming task If the light does not come on you may need to close down the application by pressing lt Ctrl Alt Del gt 46 4 Maintenance Service amp Troubleshooting Have you tried another keyboard if possible Mouse The mouse does not work e Check the mouse is plugged into the correct port e Check you have the correct mouse drivers loaded if required e Check that the ball of the mouse is free to rotate Peripherals Printers and other Input Output devices Equipment connected to your computer does not work Do you have the correct cable Has the equipment been set up correctly according to the manufacturers setup guide Has the equipment been started up correctly Have any s
22. he gold edge connector on the card with a vacant system board slot PCI Express x16 Gmm PCI Express x1 Note The availability of different slots depends on the specification of your PC 3 Unscrew the single screw at the side of the appropriate blanking plate and remove the blanking plate Put the screw in a safe place You no longer need the blanking plate but keep it in case you want to remove the card in the future 35 3 Fitting Hardware Options 4 Prepare the card for fitting Refer to the instructions with the card to find out if there is anything to do before you fit the card e g change jumper settings 5 Holding the card by the edge taking care not to touch any components align the mounting bracket with the rear panel Lower the card until the mounting bracket is located in the correct slot and the edge connector is in the socket on the system board Push the card firmly but gently into place Make sure that any external connectors project correctly from the rear panel 6 When the card is fitted correctly the screw cut out on the card mounting bracket should be lined up with the screw hole on the case Insert the blanking plate screw you removed earlier and use the screwdriver to tighten it Avoid over tightening the screw A 7 Plug in any cables or leads you may need Refer to the manufacturers instructions provided 8 Replace the cover of the computer and reconnect your system as
23. inserting adapter cards sometimes referred to as option cards or expansion cards into the bus expansion slots The RM One is capable of fitting up to three PCI PCI Express or AGP cards that conform to the low profile PCI specification often known as half height PCI cards The type of cards that can be fitted depends on the capabilities of the system board Handling Adapter Cards STATIC WARNING Ensure that cards and chips are not damaged by static that builds up on your body e f you have an earthing wristband put it on before touching any card or chip see page 33 e Hold an adapter card by the glass fibre edges or by the mounting bracket connected to the card as shown below Mounting Bracket Edge Connector e Avoid touching either the electrical components that are mounted on the card or the gold edge connector 34 3 Fitting Hardware Options The following instructions tell you how to fit or remove cards ina particular slot but the principles apply to any vacant slot Fitting a Card Before you fit an adapter card into the computer make sure you have set any switches or jumpers on the card The manufacturer s documentation accompanying the card should tell you how to do this Toolbox Pozidriv no 1 screwdriver 1 Remove the cover as described earlier in the chapter 2 Select a slot that is appropriate for the card e g PCI PCI Express or AGP You do this by matching the size and shape of t
24. isors will be happy to discuss any aspect of PC security with you There are products to suit any security need and budget many are available on a next day delivery via RM Direct 13 1 Getting Started Fitting the Coach Bolt Note The maximum thickness of the desk is 60mm Toolbox Security screwdriver adjustable spanner and drill with 18mm drill bit 1 Remove the cover see page 32 2 Locate the hole in the centre of the base of the chassis Position the computer then mark the desk or tabletop using a pencil Note Remember to allow room at the back of the computer for the cables and re fitting the lid when deciding on a suitable position 3 Drill an 18mm hole in the required position in the desk or tabletop 4 Position the RM One over the hole and push the bolt through the base of the RM One and into the desk 5 Underneath the desk secure with the supplied padlock 6 Replace the cover see page 32 Padlock and keys For ease of management of a number of PCs RM supply padlocks with common keys This enables you to use the key from any RM PC to remove the padlock Note Ensure you keep all keys in a safe place as one lost key can be used to open any number of PCs 14 1 Getting Started Access To restrict access to the computer place it in a room where you can control who uses it If the computer is being used as a server on a network then locking the computer in a separate room is a
25. me error message codes in the System board User Manual if supplied If an error message is displayed on the screen which is not listed contact RM for further information on the error which has been detected If the POST Power On Self Tests detect a fatal error during start up i e an error which will not allow the system to continue the start up procedure your computer has developed a serious problem and you should contact RM for assistance Fatal errors are usually communicated through a series of audible beeps Note however that some computers always beep when the BIOS System Configuration screen is displayed to signal that the POST routines are finished Cache Memory Bad Do Not Enable Cache The external cache memory is defective CMOS Battery State Low The battery in your system which provides power to CMOS to store the system settings is low in power and needs to be changed or recharged depending on the battery type Leave the computer switched on for 48 hours to recharge the battery 4 Maintenance Service amp Troubleshooting CMOS Checksum Failure When you save changes made in Setup and exit the Setup program a checksum value is generated This value is stored and used for error checking If this stored value is different from the value determined by the POST routines during start up the CMOS Checksum Failure error message is displayed Change the Setup to the optimal settings then change any additional v
26. n 9 way shell 3 row D type 1 Red 0 9 Not used 2 Green 0 10 Digital ground 3 Blue 0 11 Not used 4 Not used 12 Not used 5 Digital ground 13 Horizontal sync 0 6 Red return 14 Vertical sync 0 7 Green return Analogue 15 Reserved 8 Blue return grounds 58 Serial Connector Index At the back of your RM One computer there is a serial connector RS232C asynchronous 9 way male D type connectors The 9 pin plug wiring is the same as an IBM serial adapter for the IBM PC AT giving an RS232 like interface Pin Function Number Direction 1 DCD carrier detect 2 RX received data 3 TX transmitted data 4 DTR data terminal ready 5 GND signal ground 6 DSR data set ready 7 RTS request to send 8 CTS clear to send 9 RI ring indicator indicates active high indicates active low to computer to computer from computer from computer not applicable to computer from computer to computer to computer 59 Index 60 Parallel Connector There is one parallel connector at the back of your RM One computer AT compatible 25 way female D type connector Note EPP ECP signals are not shown 12 11 10 9 8 Pin Number 25 24 23 22 21 20 Function strobe data bit O Isb data bit 1 data bit 2 data bit 3 data bit 4 data bit 5 data bit 6 data bit 7 msb acknowledge busy paper end out of paper select auto feed
27. nal software such as Microsoft Office also has its own on line tutorial help Network documentation If your computer is being used as a network station the accompanying network documentation tells you how to use your computer as part of a network Technical manuals Apart from this user manual your computer may be supplied with additional technical manuals for specific parts fitted into the computer e g System Board User s Manual or Graphics card Manual Note 1 Getting Started Further information regarding the RM One PC and the components within can be found on line at www rm com support Browse to the Knowledge Library tab then click the link to search for serial number You can then enter your serial number to bring back technical articles and drivers downloads appropriate for your system Setting up the Computer Things to consider before you start Security Considerations Theft of computers or components is becoming more common so RM recommend you implement all secure practices RM supply security screws with each RM One system If you require a security key please call the Education Sales Desk on 08450 700300 RM supply an optional security pack with their computers which contains the following Coach Bolt Padlock and keys There are other security products available e g security cable and padlock for information on the full range please call the Education Sales Desk on 08450 700300 Our sales adv
28. o set the colour and geometry to their personal preferences The OSD is structured in 4 main menus Each of these main menus contain settings which can be adjusted to the users preference e Image settings control the contrast brightness and sharpness of the monitor output e Colour Control the colour temperature and balance of the display e OSD Menu control the positioning of the display and adjust the display disappear time of the OSD e Laguage Change the language which the OSD is displayed in To open the OSD press the menu button on the side of the monitor The main menu can then be navigated by using the buttons The Enter will scroll through setting which can when highlighted be adjusted using the buttons The button marked Eco toggles the system setting to and from a predefined energy saving state The Power button will turn off the monitor independently of the main system and also mute the output to the speakers The map on the following page shows locations of the setting within the OSD interface OSD function map f E y Image sale lt gt Contrast 8300 Vv Brightness 6500 f Sherpness Red Green FS Blue ott l Exit f Horizontal position Vertical position Timer Fectory reset Exit f Spanish zfs Chinese traditional Chinese simplified Japanese Exi
29. r 2 Using your fingers push the plastic retaining clips down and 40 away from the DIMM to release it from the socket The released DIMM can then be lifted up and out of the slots at either end of the DIMM socket Take care not to damage the socket when removing the DIMM DIMM retaining clips Replace the cover of the computer and reconnect your system as shown on the Quick Start Guide When you switch on your computer the system automatically detects the removal of the memory and updates the CMOS memory 3 Fitting Hardware Options Fitting an SO DIMM These instructions refer to fitting a SO DIMM which are found in some ecoquiet versions of RM One N B The retention mechanism on the sockets may vary from those illustrated 1 Remove the cover see page 32 2 Hold the SO DIMM at a 45 angle to the empty socket with the notches on the SQ DIMM aligned with the notches on the empty socket Note The SO DIMM has a polarising notch slightly off centre so that it cannot be fitted incorrectly 3 Keeping the SO DIMM at this angle slide it into position so that the contacts on the SO DIMM engage with the contacts on the socket Press the SO DIMM firmly into the socket the retaining clips will click into place securing the SO DIMM at each end of the socket Make sure that both of these clips are clamped around the edge of the SO DIMM 4 Replace the cover of the computer and reconn
30. r cover Put these screws in a safe place 5 The cover can now be removed by sliding it upwards from the main chassis Main cover security bolts Ve nting Cave door security bolts Cable run exit 32 3 Fitting Hardware Options Replacing the Cover To replace the cover ensure that all cables are tucked out of the way and do not obstruct any moving parts in the system The back cover is fitted by sliding it down onto the main chassis from above Protecting Against Static Electricity STATIC WARNING Before handling any of the components in the computer take precautions against damage caused by static electricity on your body If you have an earthing wristband attach it to the power supply unit Make sure that it is connected to a metal part of the power supply unit and not to a label If you are using an earthing wristband with a crocodile clip attach it to an unpainted section on the rear panel If you do not have an earthing wristband always discharge any static electricity which may have built up on your body before touching any components To do this touch the unpainted metal rear panel of the computer near the mains inlet If you take a break from working inside the computer repeat the above procedure before you restart You need to discharge new static which may have built up on your body 33 3 Fitting Hardware Options Adapter Cards You can enhance the capabilities of your computer by
31. r on WARNING Never replace a blown fuse with one of a higher rating than the correct fuse Ventilation and Dust Protection Your RM One computer has cooling fan outlets on the rear panel Always make sure that all the ventilation outlets are not obstructed to prevent your computer from overheating Unused expansion slots and unused disk drive bays should always be covered with the supplied blanking plates This will ensure the correct airflow inside your computer and keep dust out Keeping the blanking plates in place will also prevent electromagnetic interference occurring between your computer and other equipment 1 Getting Started Note that while hard disk drives are sealed against dust floppy disk and CD ROM drives cannot be protected in the same way and they may be damaged if you keep your computer in an area that is very dusty Other Precautions WARNING Before adding or removing any adapter card or peripheral be sure to turn the computer off and disconnect it from the mains supply Failure to do so could cause serious damage to the computer and associated components and may cause injury to yourself or others Warranty claims made for defects arising from failure to comply with this instruction will not be entertained by RM or their suppliers of third party components Do not tamper with the power supply unit Do not move the computer while it is switched on If you want to move the computer always swit
32. rd Ethernet and mains cables to prevent accidental disconnection On non height adjustable models the screws to release the cable clamp can be found on the base of the RM One On height adjustable models the clamp can be released using the screw on the right hand side of the cable clamp Cable clarnp hinge Screw point 3 Fitting Hardware Options Speaker mute switch System connectors Expansion slots System Panel Connectors This area houses connectors for a mouse keyboard ethernet audio inputs and output external peripherals and external displays Your particular system may not look exactly like the image above Speaker Mute Switch The speaker mute switch can be used to disable the integrated speakers The switch is positioned above the system panel connectors Option Card Expansion Many fitted options can be configured with the RM One Space for add in graphics cards modems and Firewire cards can be found here depending on the specification of the system Rollers not shown The base of the unit is fitted with 6 rollers which allow the unit to rotate even when a deskbolt is fitted To rotate the RM One hold the base unit at each side and rotate to the desired position Do not rotate the monitor by holding the screen as this may damage the hinge 27 3 Fitting Hardware Options The Monitor On Screen Display OSD 28 The RM One screen is fitted with a versatile menu system that allows the user t
33. s a current list of phone numbers in RM System Help Looking After Your Computer If you do not use the computer for a while protect it with a dust cover General Maintenance Always make sure that the computer is switched off before you attempt to do any cleaning Clean your computer regularly Dust the keyboard monitor casing and computer Use a damp cloth to remove stubborn grime The RM One screen is made of toughened acrylic Use special monitor wipes which are available from all computer stores Do not use glass cleaner on the screen 43 5 Technical Information N p Make sure that no liquid seeps into any of the equipment especially the inside of the computer or keyboard so keep food and liquids away Avoid using aerosols or strong cleaning agents Do not use a damp cloth to clean floppy disks Do not attempt to clean the interior of the computer This service should only be performed by a fully qualified RM technician Moving and Re packing the Computer 44 If you need to move your computer a short distance to an adjoining room for example disconnect all equipment connected to the computer 1 Back up important or unsaved work and close down the operating system Check that the hard disk drive LED is off 2 Switch off your computer the monitor and any other equipment attached to it 3 Disconnect any equipment from your computer and disconnect the computer from the mains 4 Prepare the ne
34. s held in CMOS memory including the system date and time The battery is built on to the system board so check the System Board User s manual for details on what type of battery is fitted 55 Index Re Chargeable battery This battery can maintain the CMOS memory for up to three months when fully charged The battery is automatically recharged whenever the computer is switched on and cannot be removed from the computer It should take approximately 14 hours to recharge the battery totally If this type of battery develops a fault and needs to be replaced the computer will need to be returned to RM Services for repair Note Do not leave the computer switched off for more than three months as the system may revert to default settings Lithium battery This coin cell style battery is fitted on to the system board in a socket for easy replacement This type of battery has an estimated lifetime of at least seven years Sealed Lithium battery This type of battery is built into the real time clock RTC chip which is fitted into a socket onto the system board for easy replacement This type of battery has an estimated lifetime of at least 10 years Physical Specifications Dimensions Monitor In Lower Position 204m deep x 460mm width VW x 416mm high Monitor In Upper Position 204m deep x 460mm width W x 586mm high Weight Up to 21 Kg including hard disk drive floppy disk drive CD ROM drive PSU and standard adapter cards
35. se devices houses an activity indicator and eject button Multimedia card reader The RM One can also be fitted with a multimedia card reader This is compatible with the following memory formats SD MMC MS Compact Flash I II An LED on the card reader indicates when the reader is in operation 3 Fitting Hardware Options The Rear of the Computer Main cover security bolts Venti ng Cave door security bolts Cable run exit Do not place the RM One flat against a wall as this will obstruct the rear vents and may cause the system to overheat This may cause the RM One to exhibit poor performance or even permanently damage the system RM recommends a 10cm 4 gap between the RM One and a wall To gain access to the rear connectors remove the security panel by first removing the three panel screws To gain access inside the RM One remove all five rear cover screws and carefully remove the back panel The rear panel is removed by sliding it upwards from the main chassis 25 3 Fitting Hardware Options 26 AC Mains Inlet Connect the RM One to the AC mains inlet using the supplied AC mains cable Some versions may have an additional power switch next to the AC mains inlet You should ensure this is set to the on position Security Bolt Hole The security bolt hole can be used to secure the RM One to the desk using the RM One security kit Cable Clamp The cable clamp can be used to secure the mouse keyboa
36. stem However work that you have not saved will be lost Software You cannot locate a file Have you typed the correct filename Do you need a particular filename extension for example DOC or PIC Do you need to specify a path a drive and or a directory Try using the Eind command which can be found from the Start menu on the bottom of the Windows desktop Verify the contents of the disk by using the SCANDISK utility See your operating system manual for further information If you have another computer with the same application installed copy the file from one computer to the other and try again You cannot save a file Is the hard disk or floppy disk full Are you trying to save the file to a write protected disk Are you working on a network and trying to save the file to a location to which you have no write access 4 Maintenance Service amp Troubleshooting Are you trying to save a file that is read only See your operating system manual for further information Forgotten Passwords If you forget your password you will need to ring the RM helpline or return your computer to RM to be reset This reset is not covered by your warranty agreement CHOOSE A PASSWORD THAT YOU WILL REMEMBER Since RM will need to ensure you are the owner you may need to provide some further identification to prevent unauthorised access to your computer Hard Disk Problems This section provides some guidance on investi
37. t 3 Fitting Hardware Options 29 3 Fitting Hardware Options 30 Chapter 3 Fitting Hardware Options Several hardware options can be fitted in your computer Fitting additional options upgrades the performance of the computer and can increase its capabilities This chapter covers the following topics How to remove and replace the cover of your computer How to fit and remove expansion cards How to fit and remove memory modules How to fit and remove disk drives Selecting options A full list of the options that can be purchased from RM is given in the RM Systems price list Before buying an upgrade from a manufacturer other than RM we advise you to contact RM to ensure that the option you intend to buy is suitable for use with your computer Fitting options Some hardware options can be fitted by you others must be fitted by RM If you buy an RM upgrade which can be fitted by you the upgrade is supplied with its own fitting instructions which you should follow However if you buy an upgrade from another manufacturer such as additional memory it may have no instructions and you may be directed to the computer manufacturer s information i e this chapter 3 Fitting Hardware Options Internal Structure of the Computer The internal structure of the RM One computer can vary depending on the model The system board may vary in each model The system board has a number of expansion slots which m
38. ter from a cold place into a warm room allow some time for it to warm up before you switch it on so that it is at the correct operating temperature RM recommend keeping the room less than 25 C for optimal operation of the RM One system Always make sure that all ventilation outlets are not obstructed to prevent overheating Do not place your computer where warm air might blow into the ventilation outlets You should leave about 10cm 4 inches between the rear cover of the RM One and any other vertical surface 17 1 18 Getting Started Looking after Yourself L 7 eae ia ae Make sure that you have enough space for all your paperwork and manuals A document holder may help to avoid awkward neck movements Adjust your chair and monitor so that you find the most comfortable position Check that there are no reflections from windows or bright lights if this is unavoidable adjust curtains and blinds or buy an anti glare cover for your monitor Make sure you have enough space underneath your desk to move your legs freely Try to avoid excessive pressure on the backs of your legs and knees A footrest may be helpful The angle of your keyboard and screen can be adjusted to suit your preference and a space in front is helpful for resting your hands and wrists while typing Don t sit for long periods in the same position change your posture as often as practicable Short breaks away from the computer will help
39. umber The serial number label can be found in the rear cave of the computer The part number is a combination of six letters or numbers for example OAB 123 Together with the Serial Number this number uniquely identifies every machine Customer Account Number The despatch note has your customer account number printed on it You will need this number if you ever need to call RM Make a note of the number on the inside front cover of this manual or another suitable place Licence Agreements Make sure all licence agreements are kept in a safe place as they may be required if you wish to upgrade the software on your computer These may also be required if you need to demonstrate you are using correctly licensed software 11 1 Getting Started Disks and Manuals 12 Making backups You may be required to make a set of backup disks using a utility provided on your system Always use copies of master disks rather than using the originals If you damage the copy you can make a new copy from the original Also make copies of important files If you then delete files accidentally or your computer fails you will have a copy that you can use Operating system manuals They explain how to use the operating system software e g Windows supplied with your computer Master disks or CDs may be supplied depending on the model On line documentation The operating system software has its own on line help files and any additio
40. w surface to put your computer on It should be flat firm and dry 5 Carefully lift your computer and put it down gently at its new location 6 Reconnect your system as shown on the Quick Start Guide Remember if you move your computer from a cold room to a warm one allow the computer to warm to room temperature before switching it on 4 Maintenance Service amp Troubleshooting Servicing Switch off the computer and contact RM Customer Support if any of the following occurs e liquid gets into the computer e the computer has been dropped or suffered a severe jolt e electrical fuses blow repeatedly e the mains lead appears frayed or damaged e the computer behaves abnormally If you need to return the computer to RM make a new backup of all the contents on the hard disk and keep these copies in a safe place Do not overwrite any recent backups of the hard disk Pack the computer back into its original packing There is help on obtaining a service call number in RM System Help 45 5 Technical Information Problem Solving Keep a note of what happens when you carry out the checks in this chapter Computer The blue power light does not come on when you switch on the computer Is your computer set up as shown on the Quick Start Guide Is your computer switched on at the mains and at the computer Is the fuse in the plug blown Replace the fuse Does the mains supply work Try another item of equipment in t
41. witches on the inside or the outside of the equipment been incorrectly set Has your computer been set up to recognise the equipment Has your software been configured to use the equipment If it needs a special driver has the driver been installed correctly Does the equipment work on another computer which has been configured exactly the same Monitor The monitor screen is blank when you switch on or the monitor screen shows a display but it is unreadable Is your system set up as shown on the Quick Start Guide Check especially that the monitor signal cable connector for the correct orientation or bent pins Is your monitor switched on 47 5 Technical Information Is the brightness turned up and other controls adjusted correctly If initially OK but when you re boot it is unreadable the refresh rate or resolution has been setup incorrectly by the system software Try setting to a lower resolution The screen freezes and you cannot enter information Is the application waiting for a particular action or command Is the application looking for something such as a disk which has not been inserted in the floppy disk drive Does the same software function work on another computer Resetting your computer If you cannot unlock the screen press lt Ctrl Alt Del gt twice in succession If this does not work press and hold the power switch for five seconds Depress the power switch again to restart the sy
42. with the hard disk Switch off the system and then check the power and interface cables to the drive If this error message returns when you switch on again you may have a hardware problem and should contact RM C Drive Error D Drive Error The BIOS is not receiving a response from either hard disk drive C or D Check the type of hard disk selected in Setup Re run the auto detect function in the Setup program C Drive Failure D Drive Failure The BIOS is unable to obtain any response from either hard disk drive C or D You may have a serious problem with your hard disk and should contact RM CMOS Time amp Date Not Set The time and or date are not set Run the Setup and set the date and time 4 Maintenance Service amp Troubleshooting Before you Ring for Help If you have tried the suggestions on the previous pages and the problem remains contact either RM or your supplier for help 1 Make sure you can provide full details of your system If you have not already done so fill in the form on the inside front cover of this manual so that you can give a quick reply to questions asked about your computer Make sure you know the serial number and part number of your computer when you ring RM You should also have your Service Call Number with you when you ring ER There is help on obtaining a service call number in RM System Help 2 Find out as much as you can about the problem and its effects so that you can describ
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