Server Installation Manual
Contents
1. i b a m g o D A ASP Authentication Authorization CGI Compresson _Defaut_ Directory Error Pages Rules Document Browsing 3 7 m CH 09 a RB U r FafedReguest ender HTTPRediodi HTTP EZS ISAPI Fiters Logging MIME Types Al we OG 2 Modules Output Server Worker Caching Certificates Processes Management a la i E ae 8 9 dl 4 gt Features view Content view Ready LI Arstart HE W internet information we BG sum Figure 3 Select ISAPI and CGI Copyright 2013 Arrive Systems Inc All rights reserved AIP 0800 801 SIM arr IVe 4 Ensure the two files highlighted in the figure below are set to Allowed in the Restriction column Select the file click Edit and select the Allow extension path to execute Internet Information Services 115 Manager ajx GO 5 gt sue CERLE File View Help ee ee ations e Hiie ey Add Gy Start Page _ Ge 5 65 BACKUP ARRIVECOR US this Feature to specify the ISAPI and CGI extensions that can run on the Web server allow 2 Application Pools Group by Restriction El na Cau FTP Sites lemove BHS Stes Description Restton path eee Allowed Edit Feature Settings Active Server Pages Allowed Y windir system32iinetsrv asp dl Hp ASP NET v2 0 50727 Allowed Y windir Microsoft NET Frameworklv2 0 50727 aspnet_isapi dil Online Help ASP NET v2 0 50727 e O E a Edit ISAPI or CGI Restriction 212. Server Installation Manual AIP 0800 801 SIM Arrive InfoPoint Server Installation Manual Copyright 2013 Arrive Systems Inc All rights reserved arrive Contents Ts MMPOGUCUON sieis 4 2 System requirements for Arrive InfoPoint Server 4 2 1 Hardware requirements L in 5 2 2 Software FEQUIFEMENTS inn 5 2 3 IIS Server settings scscccceceseseeseaeeseeseseeteaeenenees 6 3 Installing InfoPoint Server iiiin 8 4 Setting up InfoPoint DEVICE iiiin 17 5 Obtaining the hardware license file 17 Quick Trouble Shooting Tips 17 Arrive CarePoint Foundation Software Support Services 18 LA A AIP 0800 801 SIM arrive Copyright Notice and Trademarks This product incorporates copyright protection technology and other intellectual property rights owned by Arrive Use of this copyright protection technology must be authorized by Arrive and is intended for limited viewing uses only unless otherwise authorized by Arrive Reverse engineering or disassembly is prohibited No part of this document may be reproduced or transmitted in any form or by any means without the prior written permission of Arrive Arrive reserves the rights to modify its products including their characteristics specifications accessories and any other information stated herein without notice The official printout of any inf
3. Arrive Professional Services Arrive Training The third party software publisher Your own IT staff Your Arrive authorized Business Partner Arrive Professional Services Your hardware OS database IIS or browser vendor 22 Network Connectivity Performance e Troubleshooting connectivity issues within your Arrive product when your supported network infrastructure is otherwise working e Troubleshooting connectivity to Arrive Server environment e Troubleshooting Arrive performance related issues e Clarification and guidance on performance related configuration settings required by your Arrive product arrive Troubleshooting internet connectivity Troubleshooting other connectivity issues that exist outside of your Arrive product Assistance with unsupported networks Installation troubleshooting or configuration of network WAN LAN security cards cabling hardware software Training Configuring and troubleshooting vendor systems desktop operations systems Microsoft Server and or SQL Server IIS SMTP firewall antivirus security remote services etc Troubleshooting stability performance or other problems with hardware operating systems 0S database platforms Internet Information Server IIS browsers etc Your own IT staff Your Internet Service Provider ISP Your Arrive authorized Busines
4. Arrive Training e Your own IT staff 20 TN i arrive Data Entry e Guidance on how e Analyzing your individual Your Arrive authorized Product to fix problems data entries Business Partner Operations created b 3 r p incorrect ae entry e Advice regarding how to e Professional Services through the Arrive configure the system for DE sar interface your environment SEO e Clarification of o Meta a what out of the e Assistance with data box fields mean or entry or manipulation processes you may outside the Arrive find confusing product interface e Troubleshooting problems encountered with data entry or product operations e Troubleshooting Arrive product related errors and messages Import Export Guidance on e Exporting data from e Your Arrive authorized proper format for third party software or Business Partner importing data into validating formatting it Arive Protessional your Arrive product for you so that it can be xi roressiona imported into your Arrive PIVICOSI Troubleshooting product e Arrive Traini errors encountered iye taining when using Arrive e Creating your data The third party software data import and definition files or publisher export tools mappings for data import e Importing data into a third party product e Usage and configuration questions on third party products e Training 21 Reporting and Groups Hardware Operating Sy
5. auther Login ID m Password eej lt Back Cancel Figure 15 Database Server Details T Note The values used in this section are for reference and will change according to amp your setup environment 5 The installer prompts for the destination folder In case no changes are made then the application is stored at the default location C Program Files x86 Arrive InfoPoint InfoPointExChange If any specific location is required Click on Change and alter the path i InfoPoint xi Destination Folder Click Next to install to this folder or click Change to install to a different Install InfoPoint to C Program Files x86 Change lt Back Cancel Figure 16 Destination Folder Copyright 2013 Arrive Systems Inc All rights reserved ENT AIP 0800 801 SIM ar r ive WE 6 The installer is ready to install the program Click on Install 8 InfoPoint x Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Figure 17 Initiate Installation 7 The progress bar indicates the status of the installation i InfoPoint Installing InfoPoint The program Features you selected are being installed Please wait while the Setup Wizard installs InfoPoint This may take several minutes Stat
6. the server to netsupport arrivesys com to receive your valid license file On receiving the license file ArriveDemo_IPV31_070512 license from Arrive please copy the file into the following software installation locations e C Program Files x86 Arrive InfoPoint InfoPointExchangelntegration e C Program Files x86 Arrive InfoPoint InfoPointV3Service bin fp Note You may run into an error Service not available if the License file is not A gt copied in the above folders Quick Trouble Shooting Tips 1 If the active directory users do not appear on the InfoPoint server web interface check if the Active Directory Integration is working Execute InfoPointExchangelntegration msi from the destination folder of the application By Default C Program Files x86 Arrive InfoPoint InfoPointExChange To confirm if the service has started go to Start gt Administrator Tools gt Services gt Configuration gt Service and check the InfoPoint Exchange Integration service 2 In case Outlook bookings are not reflecting on the InfoPoint device restart the Microsoft Exchange Information service manually Execute InfoPointExchangelntegration msi from the destination folder of the application By Default C Program Files x86 Arrive InfoPoint InfoPointExChange To confirm if the service has started go to Start gt Administrator Tools gt Services gt Configuration gt Service and check the InfoPoint Exchange Integ
7. will proactively provide the most appropriate alternative resource include Training Arrive Academy is the best resource for training offering classroom training real time Learning custom training self study guides and an annual customer conference Visit Arrive Academy to search and register for courses and products monitor your learning progress through training tracks and join online communities with product experts and other customers e Performing software product application or job related activities such as software installation data entry creating reports etc e Assisting with third party software installation training trouble shooting integration etc e Providing organization specific consulting or consulting advice e Repairing data or database issues caused by user error or third party software Please refer to the following Support Coverage charts for additional information and resources For additional questions please contact Arrive Customer Care at netsupport arrivesys com Please note that references in this document to third party software products or applications does not encompass all third party software products and applications that Arrive provides directly or through an authorized Arrive Business Partner as part of a customer s solution 19 AIP 0800 801 SIM arrive Arrive CarePoint Support Coverage Care Plans Category CarePoint Service Coverage Outside of CarePoint Servic
8. a File view Help eee o BACKUP Home recai 1718 fi Manage Server E Start Page Restart os SMe Sob wee Em gt an ASP NET A m stop E 9 Oa RR Re sr a NET NE ANET Trust Application Connection Machine Key Pagesand Providers hanski Compilation Globalization Levels Settings Strings Controls Help Online Help amp eal Session State SMTP E mail us o x ga o ip A ASP Authentication Authorization cal Compression Default Directory Error Pages Rules Document Browsing 2 2 hh 3 U Failed Request Handler HTTP Redirect HTTP ISAPI and CGI 15API Filters Logging MIME Types Tracing Rules Mappings Respo Restrictions di O a Modules Output Server Worker Caching Certificates Processes Management h G amp 2 E 4 w E Features view Content view Ready Lo Estart By internet information do Jh 20m Figure 2 Select Parent Tree 3 Double click ISAPI and CGI Restrictions Internet Information Services 115 Manager GO Sir a gt Ja SCE Fie View Help ei 1216 O BACKUP Home Si cea Smet wee z5 _ Manage server ASP NET By F Restat D Start Se2 8 amp amp amp NET NET ANET Trust Application Connection Machine Key Pages and Providers View Application Pools Compilation Globalization Levels Settings Strings Controls Net om Session State SMTP E mal ome ns
9. are available with the operating system Ensure they are installed Copyright 2013 Arrive Systems Inc All rights reserved 5 AIP 0800 801 SIM arr ver 2 3 IIS server settings The IIS server needs to configured as below 1 Go to Start gt All Programs gt Administrator Tools gt Internet Information Services IIS Manager B Windows Contacts a g windows Update Bg Accessories i Administrative Tools es Component Services 3 infopointadmi EJ Computer Management pokes arly E Data Sources ODBC Doc mente E Event viewer ix Group Policy Management i E Computer Internet Information Services IIS 6 01 ernet Informatio a f Internet Information IL an Networle iSCSI Initiator EA Local Security Policy ag Memory Diagnostics Tool Reliability and Performance Monitor a Security Configuration Wizard Es Server Manager Control Panel Administrative Tools Help and Support GA Services Se Share and Storage Management Run G2 Storage Explorer raj System Configuration Windows Security Task Scheduler Windows Firewall with Advanced Securit I Windows PowerShell Modules YB Windows Server Backup p Terminal Services Esta amo Figure 1 IIS Service Copyright 2013 Arrive Systems Inc All rights reserved 6 AIP 0800 801 SIM 2 Select the parent tree in the Connections column ip Internet Information Services 115 Manager Go r mow gt Ji ii
10. change Integration Details Copyright 2013 Arrive Systems Inc All rights reserved AIP 0800 801 SIM fa Note The InfoPoint server and the MS Exchange server must belong to the same w domain Click OK on the information window T InfoPoint x InfoPoint Exchange Integration Active Directory Integration ay ink Please run the Following command on Exchange Management shell This will allow user infopointadmin to access all meetings in Exchange New ManagementRoleAssignment Name impersonateall Role 4pplicationImpersonation User infopointadmin com lt Back cancel Figure 13 Information Window Furnish the SMTP Configuration details Click on Next i InfoPoint x SMTP Configuration SMTP Adress frail veritycorp int Reset Password Credentials Sender infopaintadmin vertycorp int Receiver infopointadmin veritycorp int Catering mail credentials Sender Fopcintadmin veritycorp int Receiver infopointadmin veritycorp int lt Back Cancel Figure 14 SMTP Configuration Details Copyright 2013 Arrive Systems Inc All rights reserved 13 AIP 0800 801 SIM arrives Enter the details of Database Server Click on Next i InfoPoint Lx Database Server Select database server and authentication method Database server that you are installing to IPDB i Browse Connect using C Windows auth Server
11. e Coverage Additional Resources Installation and Upgrades Setup Configuration and Data Conversion e Clarification of any installation or upgrade steps Troubleshooting problems encountered during installation and upgrades Arrive core product installation Automatic upgrades for non customized environments e Clarification of what out of the box fields and tables mean and how they are used Troubleshooting problems encountered during Arrive setup and configuration Recommendations on usage of Arrive products in your organization e Step by step installation assistance e Local on site or remote via Terminal Services GoToAssist etc installation services e Consulting services to install or resolve non Arrive installation issues specific to your organization s technical environment e Consulting services such as gaining an in depth understanding of your organization s needs and customizing your configuration to meet those needs e Configuring third party applications e Creating or troubleshooting customizations i e HTML SQL scripts and triggers etc e Training Copyright 2013 Arrive Systems Inc All rights reserved e Your Arrive authorized Business Partner e Arrive Professional Services e Your own IT staff e Your Arrive authorized Business Partner e Arrive Professional Services e Arrive Products and Solutions e
12. ee to be bound by the terms of this agreement If you do not agree to the terms of this agreement promptly return the uninstalled Software media and all accompanying items to Arrive Systems Inc at the address indicated below 1 Grant of License Arrive Systems Inc here by grants to your company or organization the revocable personal non exclusive and nontransferable right to install and activate the Software gt I accept the terms in the license agreement Print Ido not accept the terms in the license agreement lt Back Cancel Figure 7 License agreement Copyright 2013 Arrive Systems Inc All rights reserved 9 AIP 0800 801 SIM arrives 4 Select one of the installation options No Integration or Integration with MS Exchange fg Note There will be a small change in the flow of events based on the installation option selected No Integration Select the installation type as No Integration Click on Next ie InfoPoint InfoPoint Exchange Integration Integration Options f No Integration Integration with Outlook lt Back Cancel Figure 8 No Integration Copyright 2013 Arrive Systems Inc All rights reserved 10 A AIP 0800 801 SIM arrive Furnish the SMTP configuration details Click on Next SMTP Configuration SMTP Adress mail veritycorp int M Reset Password Credentials Sender fFopcintadmin veritycore int Receiver nfopoi
13. ement and determine if an enhancement can be made available Whenever possible requested feature enhancements are developed and released as part of the continuous improvement plan phased out releases and you can be assured that new features will be available in the next released version Technical Support is available in two time zones PST Monday Friday 9 00am 5 00pm excluding some holidays and GMT 4 00 Sunday Thursday 9 00 am 5 00 pm Please allow up to 24 hours for response though most inquiries are responded to same business day and often within minutes of receipt To make a technical support request please contact Arrive Technical Support netsupport arrivesys com Additional Resources Our goal is to ensure that our customers receive exceptional service from the best resource available to answer questions quickly and accurately We work to resolve our customers product specific questions and concerns however when customers are experiencing issues outside the scope of Arrive products we will refer customers to the appropriate resource who is best equipped to assist with those issues These resources may be the customer s internal personnel an Arrive authorized business partner a certified consultant or a third party provider Arrive Professional Services and Arrive Academy teams also offer a wide variety of services Topics that are not covered under an Arrive CarePoint program where an Arrive Customer Support team member
14. not purchased or do not have a current support CarePoint plan in place will not be able receive the full benefits of Arrive s CarePoint support and maintenance services With up to date Software Maintenance coverage you will receive personal written email or verbal by phone arrive answers to all technical questions Responses to most inquiries are usually received in the same business day often within minutes to an hour of receipt Answers come directly from an experienced Arrive technical support specialist involving members of our software development team whenever necessary Support inquiries may include requests for help with any aspect of the software s implementation installation configuration testing troubleshooting You may also request help to meet unique requirements specific to your own implementation When new versions become available software upgrades are free to all customers with current CarePoint Foundation Maintenance coverage Customers with current maintenance coverage may purchase additional software and device licenses without having to repurchase the original installation Through ongoing interaction with end users our software is always improving and enhancing it s functionality If existing functionality does not meet your requirements you may make a request for enhancements or feature upgrades Arrive Technical Support will work directly with you and our Development team to understand your requir
15. ntadmin vertycorn int Catering mail credentials Sender nfopointadmin veritycorn int Receiver nfopcintadmin veritycorn int lt Back Cancel Figure 9 SMTP Configuration Details Enter the details of Database Server Click on Next InfoPoint Database Server Select database server and authentication method Database server that you are installing to IPDB id Browse Connect using windows autt Server auther Login ID fa Password eel lt Back Cancel Figure 10 Database Server Details gia Note The values used in this section are for reference and will change according to your setup environment Copyright 2013 Arrive Systems Inc All rights reserved 11 AIP 0800 801 SIM arr Ive Integration with MS Exchange Select the installation type as Integration with MS Exchange Click on Next i InfoPoint x InfoPoint Exchange Integration f M Integration Options No Integration Integration with Outlook lt Back Cancel Figure 11 Integration with MS Exchange Furnish the Exchange Integration details i InfoPoint InfoPoint Exchange Integration Active Directory Integration Domain Name veritycorp int User Name infopointadmin Password eseese Exchange Server Integration Exchange ServeriHost NamejIP fio 1 1 13 lt Back Cancel Figure 12 Ex
16. one support and a network of business partners certified consultants and authorized training centers Arrive Support and Services teams deliver an innovative advisory approach to help Arrive customers better utilize and derive more value from Arrive solutions In addition to answering questions and resolving technical concerns Arrive proactively offers valuable advice on using Arrive solutions to their fullest potential helping customers realize a higher return on investment by e Gaining greater insight into business activities e Operating business more effectively by maximizing the capabilities of Arrive solutions to improve business processes e Improving business efficiency by leveraging Arrive solutions to reduce the time resources effort and cost of operations Arrive CarePoint provides customers with access to a variety of valuable services such as e Optimizing the effectiveness and efficiency of Arrive solutions to achieve business results e Troubleshooting or resolving technical and non technical issues that may be encountered during Arrive software installation or use e Identifying and recommending where additional product training would be of value e Determining the need and referring appropriate resource s to assist with non Arrive issues The first year of Software Support and Maintenance is required with your initial purchase Subsequent years of Support and Maintenance may be renewed yearly Customers who have
17. ormation shall prevail should there be any discrepancy between the information contained herein and the information contained in that printout This product and related documentation are proprietary to Arrive By Arrive Systems Inc All trademarks belong to their respective holders Copyright 2013 Arrive Systems Inc All rights reserved Copyright 2013 Arrive Systems Inc All rights reserved 3 AIP 0800 801 SIM arrive Document Scope This guide is intended to prepare you for a successful installation of the Arrive InfoPoint Server 1 Introduction Arrive InfoPoint is a powerful Interactive Room Sign that simplifies room scheduling dramatically Arrive InfoPoint optimizes resource utilization and erases redundancy at low and modest operating costs Arrive InfoPoint works in a server client architecture enhances the user experience and reduces administrative overhead by centralizing the configuration InfoPoint Server integrates seamlessly with Microsoft Exchange The venue reservations can be done via MS Outlook or Lotus Notes The Arrive InfoPoint ID 800 device a touchscreen display is the client placed outside the venue provides booking information at a glance 2 System requirements for Arrive InfoPoint Server Arrive InfoPoint is a very versatile and easy to use application when installed correctly and completely To enjoy the complete utilities offered by the produc
18. ration service 3 When launching the application in a web browser if you receive the message Content from the website listed below is being blocked by the Internet Explorer enhanced Security configuration click Add to add the URL Copyright 2013 Arrive Systems Inc All rights reserved 17 MIDEAGNA AIP 080 arrive 4 If room reservations do not reflect in your Outlook calendar from MS Outlook click Calendar and select the checkbox for the specific room 5 If the device does not start please check the following points e Check if the network cable is connected properly to the device If the network cable is connected after turning the device ON you may run into network error and need to restart the device again e Check if the InfoPoint Server IP address can be retrieved e Check if the other connections from the InfoPoint Server to the InfoPoint device hardware are working properly 6 If database is not attached automatically during installation then manually detach and reattach the database again Arrive CarePoint Foundation Software Support Services Thank You for choosing us to serve you Your suggestions for Arrive InfoPoint are welcome Support Coverage and Additional Resources Customers are our top priority and the lifeline of our organization We consistently operate with our customers best interests in mind and offer professional assistance through online self service options world class ph
19. s Partner Arrive Professional Services Your external vendor Your own IT staff Your Internet Service Provider ISP Your Arrive authorized Business Partner Arrive Professional Services Arrive Community Your external vendor 23 Www arrivesys com Arrive Systems Inc 6737 Katella Ave Cypress CA 90630 USA Toll Free 1 800 256 3560 USA Canada Fax 1 510 281 7546 Arrive Limited P 0 Box 17723 Dubai United Arab Emirates Tel 971 4 8819134 Fax 971 4 8814914 Email info arrivesys com
20. stems 0S Database Platforms Internet Information Server IIS Browsers etc Clarification of what various reporting options mean e Troubleshooting problems encountered when setting up or running out of the box reports e Clarification of system recommendations and requirements Guidance on specific configuration settings required by your Arrive product e Assistance with management and monitoring of servers database platforms IIS and other server side components Creating or designing reports or groups for you Troubleshooting problems encountered with customized reports or groups third party reporting programs or tools formatting formulas parameters etc Assistance connecting your Arrive data to third party reporting tools Training on use of third party products Installation Configuring vendor systems desktop operating systems Microsoft Server and or SQL Server IIS SMTP remote services etc Troubleshooting stability performance or other problems Troubleshooting operating system issues firewall antivirus permissions etc Troubleshooting installation or configuration of your virtual environment Citrix HyperV etc Assistance with installation or set up of email browsers etc Assistance with printer connectivity or configuration Training Your own IT staff Your Arrive authorized Business Partner
21. t ensure you follow the steps listed below e Conform to all the hardware and software requirements listed e Ensure you have the Administrator privileges on the target machine e Refer to the User Manual to use the application effectively fp Note If minimum system requirements are not met then application may not behave as expected Copyright 2013 Arrive Systems Inc All rights reserved 4 AIP 0800 801 SIM arrives 2 1 Hardware requirements The Hardware requirements varies based on number of InfoPoint devices clients installed The table below details the requirements based on the number of InfoPoint devices No of Devices Processor Free Space Devices lt 50 2 GHz 32 64 bit processor 4GB 40 GB Devices gt 50 and lt 100 3 0 GHz 32 64 bit processor 8 GB 80GB pa e iii eee pe lt a EEN pane lio 2 2 Software requirements The table below details the software requirements Operating System MS Windows 2008 R2 Server 32 64 bit Web Server Internet Information Server IIS Framework hie MS SQL 2008 Express 64 bit 008 R2 Enterprise GE REL Edition Recommended for gt 50 InfoPoint devices Browser Internet Explorer 8 and above io Note Separate machines are required for InfoPoint application server with distributed deployment and the database server in a clustered environment Recommended for more than 50 InfoPoint devices Note By default IIS and NET Framework 4 0
22. us Copying new Files Cancel Figure 18 Progress Bar Copyright 2013 Arrive Systems Inc All rights reserved 15 AIP 0800 801 SIM 8 On completion click on Finish The Setup Wizard has successfully installed InfoPoint Click Finish to exit the wizard Back Cancel Figure 19 Setup completed 9 The application is installed in the destination folder On successful installation the application opens in a web browser You can login to the application with valid credentials The default credentials are Username admin and Password nimdal INFOPOINT Welcome to Arrive InfoPoint Intelligent Resource Scheduling System Q arrive Username Password Forgot Reset password Login Figure 20 Homepage Copyright 2013 Arrive Systems Inc All rights reserved 16 a AIP 0800 801 SIM ar r vere 4 Setting up InfoPoint Device Please refer to InfoPoint Quick Setup Guide for setting up the device Note Before you configure and access the device you must configure the location building floor and venue in the server Please refer to the InfoPoint User Manual for these steps In case of Integration with MS Exchange ensure to start the InfoPoint Exchange Integration service to view reservations on the InfoPoint device Web interface and MS Outlook 5 Obtaining the hardware license file After installing the InfoPoint server provide the hardware ID of
23. x g Not Allowed ISAPI or CGI path ASP NET v4 0 30319 Not fs Microsoft NET Framework64 v4 0 30319 aspnet_isapi dl sapi dl ASP NET v4 0 SP NET v4 0 30319 Not D 3 ASP NET v4 0 30319 I7 Allow extension path to execute Cx lce i J Pra Configuration localhost applicationHost config amp distart BE o internet Information IF da 35m Figure 4 Modify files 3 Installing InfoPoint Server 1 Run the InfoPoint executable InfoPoint InstallShield Wizard 44 InfoPoint is preparing the Setup wizard which will guide you through the program setup process Please wait Extracting InfoPoint msi Cancel Figure 5 Installer Copyright 2013 Arrive Systems Inc All rights reserved 8 AIP 0800 801 SIM arrive A 2 The Setup Wizard opens Click Next fi InfoPoint x Welcome to the Setup Wizard for InfoPoint The Setup Wizard will install InfoPoint on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Back Cancel Figure 6 Setup Wizard 3 Accept the License agreement Click on Next i InfoPoint x License Agreement Please read the following license agreement carefully Software License Agreement This is a legal agreement between you the end user and Arrive Systems Inc regarding your use of the InfoPoint Software By installing the Software you agr
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