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TeleReach

1. Switch User Ports 1 4 Back of TeleReach am ofl KVM Ports 1 4 EE EECH y y d 6 d User Consoles For direct analog access To KVM switch Figure 55c 2 Paths 3 ports amp 1 port c 2 Paths 3 1 The user must select the Path or KVM configuration to which they wish to connect at TeleReach login Up to 3 users can connect to the first Path KVM configuration and TeleReach will automatically assign the next open channel on the selected path to each user Only 1 user can connect to the second Path KVM configuration d 3 Paths 2 1 1 Used when TeleReach is connected to three KVM switch configurations There are three main paths one to each KVM configuration 255 80 2110 52 Local Administrative Functions Target Computers AAA Target Computers Target Computers KVM KVM Switch Switch User Ports 1 4 Back of TeleReach a gt elt H KVM Ports 1 4 User Consoles For direct analog access To KVM switch Figure 55d 3 Paths 2 ports 1 port amp 1port The user must select the Path or KVM configuration to which they wish to co
2. NOTE Windows NT Administration or Log On screens may revert to pre set mouse pointer motion acceleration speeds that differ from those suggested for optimal TeleReach performance As a result mouse sync may not be optimal at these screens If you re comfortable adjusting the registry on the Windows NT Target PC you can obtain better TeleReach mouse synchronization at Administration screens by entering the Target PC s registry editor and changing the following settings Default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 255 80 2110 16 Setup Disable all screen savers on each Target PC via the control panel Set each Target PCs background to a solid plain light color Black should not be used Ensure that each Target PC is running in a standard video resolution that is currently supported by TeleReach Figure 18 Text Mode OK 640x480 60Hz OK 640x480 70Hz Non Standard Resolution Unsupported 640x480 72Hz OK 640x480 75Hz OK 640x480 85Hz OK 800x600 60Hz OK 800x600 70Hz Non Standard Resolution Unsupported 800x600 72Hz OK 800x600 75Hz OK 800x600 85Hz OK 1024x768 60Hz OK 1024x768 70Hz OK 1024x768 75Hz OK 1024x768 85Hz OK 1152x864 60Hz OK 1152x864 70Hz High Resolution Not Currently Supported 1152x864 72Hz High Resolution Not Currently Supported 1152x864 75Hz OK 1152x864 85Hz High Resolution
3. If you connected the TeleReach admin console to a Raritan KVM switch model that uses coaxial cables e g MasterConsole Il MasterConsole MXU2 MasterConsole MX4 be sure to connect the admin console using a cable of 4 meters or less in length p n CCPO06 CCP20 or CCP40 Otherwise purchase and attach a Raritan Guardian device p n APKME to the TeleReach admin console before connecting the admin console to the coaxial cable Direct Analog User Console Problems Solution The Direct Analog User Console s do not function Make sure the KVM switch is functioning properly Make sure that TeleReach is turned on TeleReach must be powered on for the Direct Analog User Console s to function The cable s located inside TeleReach that connect the Direct Analog User Console port s may have disconnected Contact Raritan Technical Support for assistance cannot seem to gain steady keyboard mouse control of the active Target Server from a Direct Analog User Console Keyboard mouse control of a Target Server from a Direct Analog User Console is shared on a first active keyboard mouse input basis with any remote users who may be currently connected Ensure that no remote users are currently attempting to control the active Target Server cannot view the Target Server that am looking for from a Direct Analog User Console Ensure that you are looking at the Direct Analog User Console connected to the correct
4. Back of TeleReach Figure 4 Connecting TeleReach to a Paragon NOTE For TR362 TR363 or TR364 models with multiple KVM ports repeat the above steps connecting remaining KVM Ports to UST1s UST1s can all be connected to the same UMTS in one Paragon KVM configuration or UST1s can be connected to different UMT8s representing multiple Paragon KVM configurations See Figures 55a to 55e Installation 5 For a MasterConsole MX Figure 5 a Disconnect the user console keyboard monitor mouse from the CCPnnF cable coming from a user port on the back of the MX in the pre established MS configuration b Reconnect the CCPnnF cable s 6 pin mini DIN female keyboard and mouse connectors and HD15 female video connector to the appropriate 6 pin mini DIN male keyboard and mouse connectors and the HD15 male video connector at the end of the provided CCP20 cable c Connect DB25 Male end of provided CCP20 cable to DB25 Female KVM Port 1 on back of TeleReach Figure 5 Connect TeleReach to MX 7 Back of MX CCPnnF Cable from MX KVM Congifuarion Previously Installed Mouse Mouse Female Male Provided CCP20 Cable me Keyboard Female Keyboard Male rs e EE Ee Ceci Ela oe Le cD SiS Mh AR 3 Back of TeleReach Figure 5 Connecting TeleReach to a MasterConsole MX NOTE For TR362
5. Figure 7 Connecting TeleReach to a MasterConsole II or MasterConsole MXU2 NOTE For TR362 TR363 or TR364 models with multiple KVM ports repeat the above steps connecting remaining KVM Ports to multiple MasterConsole Ils See Figure 55e Installation 7 2 Connect TeleReach Admin Console Figure 8 a Connect a keyboard and monitor admin console to appropriate 6 pin mini DIN Female keyboard port and HD15 Female port on back of TeleReach Figure 3 b Plug in monitor power cord Keyboard and monitor for TeleReach Admin Console not included See Appendix F Specifications for hardware compatibility Connect TeleReach Admin Console Keyboard Male Plug in monitor s power cord Ep ms Back of TeleReach Figure 8 Connecting TeleReach Admin Console 3 Install User Console s for direct analog access to KVM switch TeleReach s DB25 Male User Port s connect to User Console s for direct analog access to the KVM switch while working locally These pass through port s access the KVM switch like any other connected user console Installation of Direct Analog User Consoles is vital to the setup of TeleReach to perform KVM configuration fine tuning and to verify proper KVM connectivity to TeleReach Direct Analog User Consoles also provide local access to Target Servers since Target Servers cannot be viewed through th
6. NOTE Automatic Color Calibration should be performed after you have familiarized yourself with TeleReach remote operations in 6 Remote Operation Color files needed for the Target Server reside on the TeleReach Control CD ROM Be sure you have previously loaded the TeleReach Control software on the intended Remote PC so that you can leave the TeleReach Control CD ROM in the CD drive of the selected Target Server prior to departing for the location of your Remote PC Or you may copy the desired test file from the CD ROM onto the Target Server Color Calibration Steps In The Server Room 1 Choose a representational Windows based Target Server It should be the server that meets the following consecutive requirements a Represents the resolution 800 x 600 or 1024 x 768 that is the most common among all Target Servers in the KVM configuration b Has the greatest color depth c For Paragon configurations represents an average Cat 5 cable length 2 Insert the TeleReach Control CD ROM into the CD drive of the chosen Target Server Access this server locally 4 Exit the setup program which is Auto played by clicking lt Cancel gt at the InstallShield Wizard window and then clicking lt Yes gt at the Exit Setup window 5 Leave the TeleReach Control CD ROM in the CD drive and proceed to your Remote PC bi At The Remote PC 1 Connect to TeleReach from the Remote PC 2 Switch to the selected representational Target S
7. B 1 Zs 3 4 5 6 7 8 uksum Ip Addres s 192 168 580 173 eleReach Debug Log ing the log D 2 32 count 2 2057 etEvent 8388 ADMIN COAB32ZBC rting AutoSense Setting Video Mode 736x488 AUTH Access Accept etEvent 8386 ADMIN BAHA 21 13782 Flow Control Paused 2 Figure 66 Debug Log File HELP Displays Information on Each Available Command Type lt HELP gt then a space and then the command name and press lt Enter gt Information on the command entered will be displayed For example entering HELP Modem will explain the Modem command returning the information MODEM lt string gt Sends a string to the modem RESET Resets TeleReach Back To All Factory Defaults Type lt RESET gt and then press lt Enter gt Type lt Y gt to proceed or lt N gt to cancel The RESET function causes the TeleReach unit to automatically restart and returns all settings back to their factory default status including a 0 0 0 0 IP address and only the default user name password of lt admin gt lt raritan gt BACKUP Copies the TeleReach Configuration File to a Floppy Disk Remove TeleReach s front panel by unscrewing the two hand screws in the front of the unit Place a blank formatted floppy diskette in the TeleReach floppy drive and type lt BACKUP gt and then press lt Enter gt TeleReach will copy a backup of the Configuration file Trconfig tr2 to the floppy diskette The Configuration file contains Tel
8. Below is a list of error location codes and what they mean Error Meaning Recommendation Code last 4 digits 0001 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0002 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0003 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0004 Could not read the configuration file on Reenter the configuration information and reboot If the problem startup The file may be corrupt the file continues restore the software and file system from the Recovery CD system may be damaged or the config ROM file might be from an older version of TeleReach 0005 The config file was missing This may be Reenter the configuration information and reboot If the problem the first time you have started TeleReach continues restore the software and file system from the Recovery CD or the file system has become corrupt ROM 0006 The config file could not be saved The Retry but if the problem persists restore the software and file
9. lt Scroll Lock gt Num Lock Num Lock lt Num Lock gt and Caps Lock Caps Lock lt Caps Lock gt Click lt OK gt to continue A KVM switch is connected to my Remote PC Entering lt ScrollLock gt lt ScrollLock gt or any other designated KVM switch OSUI Hotkey from the Remote PC s keyboard activates two OSUls one for the KVM switch attached to my Remote PC and one for the base KVM switch attached to TeleReach At the Remote PC user console exit the OSUI for the Remote PC s KVM switch by hitting the lt ESC gt key once Wait a few seconds and the OSUI for the Remote PC s KVM switch will disappear To avoid this problem either reset the Remote PC s attached KVM switch to a Hotkey that differs from the Hotkey for the base KVM switch attached to TeleReach Or use only TeleReach commands to activate the OSUI for the base KVM switch attached to TeleReach press the Enter On Screen Menu button Log out of KVM on disconnect is set to YES in the Security Configuration screen but TeleReach is not logging out of the KVM upon remote user disconnection Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to TeleReach 255 80 2110 98 APPENDIX J Troubleshooting am accessing TeleReach via the Web Browser and cannot control the KVM On Screen User Interface OSUI menu bring up the OSUI with the Enter On Scre
10. e Connection Speed Match the connection speed as closely as possible to the true anticipated speed of your connection to maximize TeleReach s performance gt gt gt Auto Detect default During remote connection the TRC software will detect the maximum connection speed TRC will keep the communication flow between the remote PC and TeleReach at this maximum possible speed 100mb Ethernet or 10mb Ethernet For LAN WAN network connections with appropriate corresponding speeds 1 5mb Max DSL T1 1mb Fast DSL T1 512kb Medium DSL T1 384kb Slow DSL T1 For DSL T1 connections 256kb Cable 128kb Dual ISDN For cable and ISDN connections 56kb ISP Modem 33kb Fast Modem 24kb Slow Modem For modem connections e Color Depth Select the desired color depth for this connection profile The color depth chosen will determine the amount of color data TeleReach captures and compresses for delivery to the Remote PC Higher color depths will show more vibrant color but may slow performance speed Lower color depths will maximize the speed of TeleReach s performance gt gt Auto Select Color default TeleReach will automatically select the best color mode for the chosen connection speed 8 bit RGB Color High color This large color data processing is recommended for Network connections or fast Internet connections 5 bit Color 4 bit Color Medium color Recommended for slow Internet connections or fast
11. network or analog telephone line as the Remote PC Control and Smoothing Connection Info Displays information about the current remote connection to TeleReach Disconnect Disconnects Remote PC from TeleReach ending a remote communication session Exit Closes the TRC software and the TeleReach window disconnecting Connection Connect Opens the Connect window for access to TeleReach from a Remote PC Browse Searches from a Remote PC for TeleReach units connected to the same Properties Opens the Modify Connection window to change Connection Speed and Color Depth Also enables alteration of Progressive Update Internet Flow Remote PC from TeleReach and ending the remote communication session 255 80 2110 72 APPENDIX A Toolbar Buttons Key Strokes amp Menu Controls Keyboard Video Mouse Tools View Window Help Send Ctrl Alt Delete Enter On Screen Menu Exit On Screen Menu Keyboard Macros Auto sense Video Video Settings Change Path Synchronize Mouse Single Mouse Cursor Admin Console Restart TeleReach Status Bar About TeleReach Sends a Control Alt Delete command to the active Target Server Activates On Screen User Interface of connected KVM switch Deactivates On Screen User Interface of connected KVM switch Activates the Keyboard Macros window for building macros for specified keystrokes see Appendix D Keyboard Macros Refreshes video screen fi
12. Ensure that all Target PCs have standard PS 2 Windows based mouse drivers 2 Set each Target PCs mouse pointer motion and acceleration speed as follows a For Windows 2000 based Target PCs set the mouse motion speed on each Target PC to the middle speed setting between Slow and Fast and set the mouse motion acceleration speed on each Target PC to lt None gt b For Windows Op Op or NT based Target PCs set the mouse motion speed on each Target PC to the slowest setting possible c For Windows XP based Target PCs disable the Enhanced Pointer Precision feature and set the pointer speed to the middle setting on each Target PC Start gt Control Panel gt Printers and Other Hardware gt Mouse gt the Mouse Pointers window will appear Select the Pointer Options tab In the Motion section deselect the Enhance pointer precision check box and ensure that the pointer speed is set to the middle speed setting between Slow and Fast NOTE For Target PCs running Windows NT 2000 or XP you may wish to set up a separate desktop under a user name that is to be used only for remote connections through TeleReach Mouse pointer motion acceleration settings in these Operating Systems are unique to the user desktop where they are set This will enable you to keep the Target PCs slow mouse pointer motion acceleration settings exclusive to the TeleReach connection since other users may desire faster mouse speeds
13. IP address of second SNTP server to query if primary server is unavailable o User standard UDP port 123 Allows user to modify UDP port used for SNTP time synchronization Consult your SNTP server administrator to determine if this value should be adjusted e Time Zone Select the time zone in which your TeleReach unit is physically located K Key Configuration Select K to add TeleReach User License Key codes increasing the total number of usernames that can be entered into the TeleReach system 255 80 2110 62 Local Administrative Functions M Return to the main menu Select M Return to the main menu and press lt Enter gt to return to the Main Menu Figure 51 U Add change or delete user accounts TeleReach 192 168 50 173 Figure 62 Add Change or Delete User Accounts Screen The Add Change or Delete User Accounts screen Figure 62 lists all existing user accounts for TeleReach and shows if each user is currently logged in to TeleReach from a Remote PC Administrators who log on to the TeleReach Admin Console only administrators can log on at the TeleReach Admin Console can use this screen to administer TeleReach user accounts A Add anew user Type lt A gt for Add a new user to access the User Account Settings screen Figure 63 and add a new user profile Note TeleReach will limit the number of total users not including ADMIN that can be added to the database depending on the number
14. MasterConsole II MasterConsole and their respective logos are trademarks or registered trademarks of Raritan Computer Inc PS 2 RS 6000 and PC AT are registered trademarks of International Business Machines Corporation Sun is a registered trademark of Sun Microsystems Microsoft and Windows are registered trademarks of Microsoft Corporation All other marks are the property of their respective owners Table of Contents ll Table of Contents ECC Information reer sesno aa EES ev ea a AEO AE extestecntunrves cv esinctccanttesdvaesteceteneeastuaeciechegreresed ll Table of Contents siiccitpccccs eessen ees ant kcgedci eae EEN A et tnsanedestene ll ul steil tg Tute Lu Lt Le EE Vv 1 INTRODUC TION ME 1 TeleReach ONE A E AEE E ETTE EET TEA E E E E A E NET 1 TeleReach System Component iaer rE EOAR EKANA EAEE ERRI TEKA ERRARE EARNER 2 2 INSTALLATION ME 3 KN TEE 10 Initializing TeleReach Parameters osor irer nii aia EOE A EAO AE RERA 10 KVM Configuration Fine TUNI eaae E E E E OT 14 Fine Tune Connected Target Zernverg 15 4 PREPARE A REMOTE CONNECTION fo cssscescesccccitees cceeceseccttecescdeccsessaeteaedasacetees cobecsvesapieaendsseteracssecttvessctes 17 Optional Install TeleReach Control TRC Software 0 0 ecccceeeeeeeeeeeeneeeeeeaeeeeeeeaeeeeeecaeeeeseaeeeeeenaeeeeeaas 17 ellen EE 17 Other Connect Window Buttons sssssssnsnoasennannnnnensennnnnnnnenrnnnnnnnnnenrennnannnnennrnnnnnnnneennannnnnnnrennan annene eent 22 5 REMO
15. No impact on target server performance Servers accessible even if network is unavailable Automatically senses video resolution for optimum display High performance mouse tracking and synchronization Remote KVM access via the Internet LAN WAN or dial up modem Connect a user console for direct analog access to KVM switch Supports RADIUS authentication protocol Extensive user event log DHCP or fixed IP addressing Keyboard macro mapping Remote Administration 255 80 2110 2 Introduction TeleReach System Components TeleReach is a fully configured stand alone product in a standard 2U 19 rack mount chassis Figure 1 E Figure 1 TeleReach Each TeleReach ships with 1 TeleReach unit 1 TeleReach Quick Installation and Setup Guide 1 TeleReach User Manual 1 TeleReach Control TRC software CD ROM for Remote PC 1 TeleReach Software License Certificate 1 Rack mount kit 1 Power cord 1 RJ11 telephone cord x CCP20 coaxial cables where x number of KVM ports x CCP20F coaxial cables where x number of KVM ports Keyboard and monitor for TeleReach Admin Console and keyboard monitor and mouse for User Console s for direct analog access to KVM switch not included TeleReach supports user consoles consisting of PS 2 style keyboard PS 2 style mouse and HD15 video See Appendix F Specifications for more details Installation 2 INSTALLATION Steps 1 through 5 below are required for physical ins
16. Not Currently Supported 1280x1024 60Hz OK 1280x1024 70Hz High Resolution Not Currently Supported No Interlace Modes Supported Figure 18 PC Resolutions Supported By TeleReach Sun Target Servers See Appendix G Sun Target Servers for information on TeleReach and Sun support Linux Target Servers See Appendix H Linux Target Servers for information on TeleReach and Linux support Prepare A Remote Connection 17 4 PREPARE A REMOTE CONNECTION Optional Install TeleReach Control TRC Software NOTE To support TRC a Remote PC s operating system must be Windows 98 2000 XP or NT NOTE This step is optional TeleReach can be accessed from a Remote PC either via the TeleReach Control Software or via Internet Explorer v4 0 Accessing TeleReach via web browser does not require any software installation on the Remote PC See Appendix C to determine if web browser access is appropriate for you Insert TeleReach Control TRC CD ROM into CD ROM drive of Remote PC 2 The TRC setup program will run automatically If the setup program does not appear right click on your Remote PC s CD ROM drive in Windows Explorer and select Auto Play 3 Follow the on screen instructions given by the InstallShield Wizard to complete TRC installation on your Remote PC Under Select Components you must select either the US version for a US Remote PC keyboard or the Japanese version for a Japanese Remote PC keyboa
17. To directly access the connected server or KVM switch use your mouse to click on the Title Bar displaying the name of your TeleReach unit TeleReach Web Client Microsoft Internet Explorer Web Broswer Click here to access server Set Up The Microsoft My Briefcase Se Network Neighborhood Recycle Bin Figure 30 Target Server Viewed Remotely Through TeleReach Client Window in Internet Explorer 255 80 2110 26 Remote Connection To TeleReach Browse For A Connection Follow the steps below to see a listing of all TeleReach units currently connected to the same network or same analog telephone line as the Remote PC NOTE Browse will only return TeleReach units using the default TCP port number 5000 NOTE The default port must be open for Browse which utilizes UDP to function NOTE The Browse connection method is the only method of connection available when DHCP IP addressing is being used 1 Inthe TeleReach window Figure 26 click the Browse button Figure 31 on the toolbar 2 The Browse window Figure 32 will open Name IP Address Connect TeleReach 192 168 50 212 X TeleReach 192 168 50 173 Refresh di Cancel Figure 31 Browse Button TeleReach devices found on the network Figure 32 Browse Window 3 Click the TeleReach that you wish to connect to highlighting the selection and then click the lt Connect gt button 4 The remote L
18. least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002D Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002F Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0030 0039 Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003A Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003B Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003C Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003D Resource allocation error Reboot TeleReach Make sure the BIOS m
19. lt Enter gt 12 Press lt R gt to restart TeleReach 13 TeleReach will restart and the TeleReach Initialization screen will appear Figure 16 Figure 16 TeleReach Initialization Screen 14 Press lt Enter gt 15 The Log On screen will appear Figure 17 255 80 2110 14 Setup TeleReach v2 5 Name TeleReach IP Address 192 168 50 173 User Name Password Figure 17 Log On Screen 16 Enter a User Name and Password pressing the lt Enter gt key after each entry NOTE Only administrators users with administrative privileges can log on at the TeleReach Admin Console TeleReach s default Log On user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lower case letters 17 See 8 Administrative Functions for more on setting up users and performing other administrative functions from the TeleReach Admin Console KVM Configuration Fine Tuning From each Direct Analog User Console attached to TeleReach optimal TeleReach performance requires fine tuning of e the KVM switch and e the attached Target Servers NOTE Direct Analog User Consoles can be attached to User Ports 1 through 4 Each Direct Analog User Console will view the KVM switch or server attached t
20. must be entered entirely in lower case letters Remote Connection To TeleReach 25 8 Video Path Use the pull down menu to select the Video Path to which you wish to connect NOTE For TR361 models there is only one path so there will be no choice of Video Path on the Login Window For TR362 TR363 or TR464 models with a set Path Configuration of 1 path see 48a and 49a the Video Path drop down selection will not appear on the Login Window Instead since all paths lead to the same KVM configuration TeleReach will automatically connect to the next open path 9 10 11 12 13 Select lt Remember nothing gt to keep user name and password from automatically appearing on next login select lt Remember user name gt to automatically supply this user name on next login or select lt Remember user name and password gt to automatically supply this user name and its password on next login Click lt OK gt TeleReach will AutoSense the video of the image it is currently receiving from the KVM switch or connected server After a few seconds the TeleReach window will appear showing a view of the video image currently being received by TeleReach from the connected server or KVM switch This can be the KVM s On Screen User Interface OSUI Log in menu or a view of the currently selected Target Server Figure 30 TRC You are now directly connected to the connected server or KVM switch Web Browser
21. A group of computers in the same general location that share communication through local connections Security that requires the entering of a user name and password to gain remote access to TeleReach The selection and operation menu for a Raritan KVM Switch Remote Authentication Dial in User Service Enables remote access servers to communicate with a central server authenticate remote users and authorize their access A remote Windows based computer that is used to view and control TeleReach and its connected Target Servers through a Raritan KVM switch using TeleReach Control TRC software Computer s in server room These are the computers or servers that are accessed remotely with TeleReach through a KVM switch Mouse pointer of Target Server This mouse pointer follows the larger TeleReach Mouse Pointer Larger mouse pointer created by TeleReach to give direction to the smaller Target Server Mouse Pointer Contains icons and buttons providing quick access to commonly used functions of TeleReach Window created by double clicking on the TRC icon to open the TRC software Within this window is the Target Server s desktop or a view of any image that the connected Raritan KVM switch is set to receive at this KVM user port TRC provides for a remote connection to TeleReach Once installed on a Remote PC with a Windows 98 2000 or NT operating system TRC enables remote connection and communication to Target Servers via di
22. ASYNC 0 for modem connections and ETHERNET 15 for network connections NAS PORT Always 0 STATE If this request is in response to a ACCESS CHALLENGE the state data from the ACCESS CHALLENGE packet will be returned PROXY STATE If this request is in response to a ACCESS CHALLENGE the proxy state data from the ACCESS CHALLENGE packet will be returned TeleReach sends the following RADIUS attributes to the RADIUS server with each accounting request Attribute Data SESSION TYPE Either START 1 for log in or STOP 2 for log out SESSION ID A string containing a unique session name The name is in the format of lt NAS IDENIFIER gt lt user IP address gt lt number gt where lt NAS IDENTIFER gt is the string from the NAS IDENTIFIER attribute lt user IP address gt is the IP address of the user s remote PC and number is a unique sessions number Example TeleReach 192 168 1 100 122 USER NAME The user name entered at the login screen NAS IP ADDRESS TeleReach s IP Address NAS IDENTIFIER If the TeleReach units name entered at the TeleReach Admin Console on the Network Configuration screen is left to the default name TeleReach then the identifier will simply be TeleReach If another name is entered as an alternative to the default name TeleReach then the identifier will be TeleReach lt name gt where lt name gt represents the alter
23. Click lt OK gt 9 TeleReach will AutoSense the video of the image it is currently receiving from the KVM switch 10 After a few seconds the TeleReach window will appear showing a view of the video image currently being received by TeleReach from the user port of the connected server or KVM switch Ending A Remote Session amp Disconnecting From TeleReach 1 Click the Disconnect button Figure 33 2 A Disconnect window Figure 34 will open Click lt OK gt 3 The TeleReach window Figure 35 or TeleReach web client will remain Close out this window Ed TeleReach OF x Connection View Help ere EN mA He Figure 33 Disconnect Button f TeleReach N DISCONNECT J TeleReach Figure 35 TeleReach Window Figure 34 Disconnect Window 255 80 2110 28 Fine Tune TeleReach Control Software 6 REMOTE OPERATION When a remote connection to TeleReach is established See 5 Remote Connection To TeleReach a view of the video image that TeleReach is currently capturing will be seen through the TeleReach window on the Remote PC desktop This can be a Target Server desktop Figure 36 or a KVM On Screen User Interface OSUI menu 4 eleReach LAN or Internet Connection to TeleReach Tele ZB Connection Keyboard Video Mouse Tools View Window Hef ach at 192 168 La heed Cl E4 same TeleReach x Window Shortcut to ODBCAD32 Pe Network Neighborhood e Int
24. Ensure that your user profile has Web Browser access enabled and that TeleReach is configured to enable Web Browser am accessing TeleReach via the Web Browser and the keyboard does not function type but nothing happens Click the window title bar under the TeleReach toolbar to activate the viewing window see Figure 73 If the viewing window is not the active window the keyboard will not function am accessing TeleReach via the Web Browser and cannot control the KVM On Screen User Interface OSUI menu bring up the OSUI with the Enter On Screen Menu button on the TeleReach toolbar and then cannot select a channel with the lt T gt or lt gt or numeric keyboard keys try to move around the OSUI using the keyboard and nothing happens Click the window title bar under the TeleReach toolbar to activate the viewing window see Figure 73 If the viewing window is not the active window the keyboard will not function am accessing TeleReach via the Web Browser and cannot control the KVM On Screen User Interface OSUI menus with the function keys try to bring up the OSUI s help menu with F1 or the Administration Menu with F5 and get Internet Explorer s Help Menu or get disconnected respectively Click the window title bar under the TeleReach toolbar to activate the viewing window see Figure 73 If the viewing window is not the active window the function keys will translate as b
25. Figure 44 will appear on the TeleReach Admin Console TeleReach v2 5 Name TeleReach IP Address Main Menu nf igure le Add change or delete user accounts View TeleReach status Restart or shutdown the TeleReach Logout Logout amp view TeleReach status Diagnostics Press TAB to move to an option and ENTER to select the option TeleReach has not been configured You will need to configure the TeleReach and add user accounts before you will be able to use this device Use the C function to configure the TeleReach and the U function to add users Configuration changes will not take effect until TeleReach is restarted Figure 44 Main Menu 3 Use the keys lt Tab gt lt T gt lt gt or lt C gt to highlight the Configure TeleReach selection then press lt Enter gt 4 The Configuration Menu Figure 45 will appear 255 80 2110 Local Administrative Functions Te leReach N Network Configuration Figure 45 Configuration Menu 5 Use the keys lt Tab gt lt T gt lt gt or lt N gt to highlight the Network Configuration selection then press lt Enter gt 6 The Network Configuration screen Figure 46 will appear Te leReach YES NO 192 168 50 173 ADP e egal H a 4 NO NO YES Figure 46 Network Configuration Screen Local Administrative Functions 43 7 Consult your Network Administrator for details on network IP settings and settings for an
26. Filter 0 Minimum Noise Filter setting TeleReach will do very little noise filtering and will transmit nearly any change in the video image gt Noise Filter 7 Maximum Noise Filter settings TeleReach will only transmit very significant changes in the video image NOTE A lower Noise Filter setting is recommended Although higher settings will stop the needless transmission of false color variations true and intentional small changes to a video image may not be transmitted e PLL Settings If the video image looks extremely blurry or unfocused the PLL Settings for clock and phase can be adjusted until a better image results on the active Target Server gt Clock Horizontal sync divider to produce pixel clock Controls how quickly video pixels are displayed across the video screen Changes made to clock settings cause the video image captured to stretch or shrink horizontally Odd number settings are recommended gt Phase Phase values range from 0 to 31 and will wrap around Stop at the phase value that results in the best video image for the active Target Server Fine Tune TeleReach Control Software 37 e Color Settings Gain control can be thought of as contrast adjustment Offset control can be thought of as brightness adjustment These settings can be adjusted manually or see 7 Fine Tune TeleReach Control Software for information on automatic calibration of Color Settings gt VV VV V Red Gain Controls th
27. Raritan KVM Switch attached to TeleReach NOTE To access the KVM OSUI remote users can also simply enter the KVM switch hotkey at the Remote PC keyboard This is true of both Raritan and non Raritan KVM products If using a Raritan KVM switch however configuring TeleReach s switching toolbar buttons is recommended 255 80 2110 32 Fine Tune TeleReach Control Software Configuring KVM Switch Hotkey To utilize the TeleReach toolbar s switching icons TeleReach must be set to trigger the On Screen User Interface OSUI Hotkey of the connected KVM switch This is a one time installation procedure that does not need to be repeated unless the KVM switch s Hotkey designation is changed in the future 1 The OSUI Hotkey for a Raritan KVM Switch can be 2 x the lt Scroll Lock gt lt Num Lock gt or lt Caps Lock gt key General Determine which of these Hotkeys activates your switch s OSUI IV Auto Sync mouse in two cursor mode 2 TRC In the TeleReach window s menu select IV Display single cursor mode instructions Tools gt Options Web Browser Click on the Options button in the KE toolbar see TeleReach Window Toolbar Buttons Ee C NumLock Num Lock on previous page for reference EE EE 3 The Options window Figure 37 will appear Cancel Appl 4 Select the appropriate Hotkey that activates the connected KVM switch s OSUI Scroll Lock Scroll Figure 37 Options Window
28. TR363 or TR364 models with multiple KVM ports repeat the above steps connecting remaining KVM Ports to one or multiple MX s See Figures 55a to 55e NOTE MX installation can also be accomplished via CCPnnE cable s which are available as a separate purchase from Raritan a Connect DB25 Male end of purchased CCPnnE cable to DB25 Female KVM Port 1 on back of TeleReach Figure 6 b Connect DB25 Female end of purchased CCPnnE cable to a DB25 Male user port on Mx For TR362 TR363 or TR364 models with multiple KVM ports repeat these steps connecting remaining KVM Ports to one or multiple MxX s See Figures 55a to 55e Connect TeleReach to Mx Back of MX cg ey Back of TeleReach 255 80 2110 Installation Figure 6 Connecting TeleReach to a MasterConsole Ma Using Purchased CCPnnE cable For a MasterConsole Il or MasterConsole MXU2 Figure 7 a Connect DB25 Male end of provided CCP20 cable to DB25 Female KVM Port 1 on back of TeleReach Figure 3 b Connect keyboard mouse and video legs of provided CCP20 cable to keyboard mouse and video user ports on MasterConsole Il Connect TeleReach to MasterConsole e MasterConsole II Keyboard Male Ee ER g ee SS an a te ve D Back of TeleReach
29. TeleReach will enable disable Progressive Update as needed disabling it for fast connections and enabling it for slow connections e Internet Flow Control Some Internet connections transmit data unevenly causing pauses in the data stream This may result in a Remote PC video image that is slow to update Internet Flow Control adjusts TeleReach s video data streaming process to compensate gt Checkbox selected Enables Internet Flow Control gt Checkbox de selected default Disables Internet Flow Control e Smoothing Smoothing detects video pixels that stray from the majority and assigns them the closest matching majority color Helps reduce noise to improve TeleReach s performance speed After initial analysis of a Target Server s video image captured video data undergoes a smoothing algorithm prior to compression and delivery to a Remote PC gt Off No video smoothing gt Max The greatest video smoothing possible resulting in the largest reduction of video noise and faster TeleReach performance NOTE Higher settings for smoothing may result in a poor video image If too many color pixels are assigned majority colors then a color flattening effect may occur diminishing the detail of the video image 2 Video Settings button Figure 40 Click the Video Settings button to open the Settings window Figure 42 to adjust the Noise Filter PLL Settings Color Settings and auto sensing of video under t
30. TeleReach window Recommended for LAN or very fast Internet connections only To invoke the TeleReach Mouse Pointer for access to Toolbar Icons simultaneously press the keys lt Ctrl Alt Q gt Refreshes video screen filling in any bits of missing video data Manually senses and aligns TeleReach with video settings and image currently being viewed Opens the Settings window to adjust the Video Settings including Noise Filter PLL Settings Color Settings and auto sensing or automatic sensing of video settings See 7 Fine Tune TeleReach Control Software for information on automatic calibration of Color Settings Web Client Only Runs color calibration routine see Fine Tune TeleReach Control Software for usage Web Client Only Allows user to switch to a different video path Accesses On Screen User Interface of connected KVM switch Deactivates On Screen User Interface of connected KVM switch Sends a Control Alt Delete command to the Target Server Web Client Only Invokes Keyboard Macros screen Fine Tune TeleReach Control Software 31 none Options Web Client Only Invokes program options dialog box az Restart Web Client Only Sends command to restart TeleReach unit TeleReach none Admin Web Client Only Toggles view to from TeleReach Console Administrative Console for authorized users View none About Displays TeleReach Control software TRC version number S and copyright
31. User Port Remember Direct Analog User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KVM Port For example the User Console attached to User Port 1 will view the KVM path attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on Keyboard Problems Solution TeleReach is not accepting keyboard commands from the Remote PC The TeleReach window of TRC must be the active window for proper keyboard control Ensure the window in which you are typing is active Try clearing the keyboard signals to ensure that the release or breakcode signal has been received alternately press the lt Ctrl gt lt Shift gt and lt Tab gt keys rapidly a few times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the TeleReach software and then restart it again pressed the Caps Lock key on my Remote PC The CAPS indicator on the TeleReach This is normal Use the indicators on the Status Bar Figure 43 to determine CAPS key status for the Target Server If a local user at the Direct Analog User Console s keyboard has changed a Lock key status APPENDIX J Troubleshooting 97 Status Bar appeared but the Caps Lock indicator light is not lit on my Remote PC keyboard Caps Lock Num Lock or Scroll Lock on the Target Server then server status may not matc
32. default port If a non default port is utilized the selected port number entered here must also be designated to match at the TeleReach unit in the Network Configuration screen Figure 14 see TeleReach Power Up and Network or Dial up Installation in 3 Setup Add Connection x Connec Commesso Security Connection Speed TI Color Depth auto Select Color 7 M Prooressive Update Add Connection x r Compression Security Description Connection Type BYE UM aM maya een Phone Number Modem l v I Internet Flow Control Smoothing Off a Max M Use Default Port Number Port Humber i Cancel Cancel Figure 23b Add Connection Window Connect Tab Figure 23c Add Connection Window Compression Tab 9 255 80 2110 20 Prepare A Remote Connection 10 COMPRESSION TAB To select compression settings fill in the desired information under the Compression Tab in the Add Connection Window Figure 23c NOTE Simply leaving the default compression settings will ensure a successful initial remote connection However changes to compression settings can be made now during configuration of the connection or at any time during a remote connection by pressing the Properties button Figure 40 on the TeleReach toolbar or before remote connection is established by modifying an existing connection profile via the lt Modify gt button in the Connect window Figure 22
33. in the macro clicking the lt Press Key gt button after each selection Each key selected will appear in the Keys to Release and Macro Sequence columns as the lt Press Key gt button is clicked Keys to Release Select each key in the Keys to Release column and clicking the lt Release Key gt button after each selection Each key selected will move to the Macro Sequence column as a released key Macro Sequence Sequence the keystrokes of the macro by selecting a key and its associated action press or release then use the lt gt or lt v gt buttons to move the key action to its desired location in the key stroke release order To remove a undesired keystroke from the list use the lt Remove gt button APPENDIX D Keyboard Macros 81 Example Windows Start Menu Macro Making a Macro to bring up the Windows Start Menu on the Target Server Ctrl Esc Figure 77 Add Keyboard Macro x Add Keyboard Macro x windows Start Menu CTRL ALT 1 x Keyboard Macro Name i Hot Key Combination Keyboard Macro Name Hot Key Combination windows Start Menu CTRL ALT 1 x Keys to Press Keys to Release Macro Sequence All Keys e I i Scroll Lock Left Ctrl Press Left Ctrl Page Up xl Press Key l Clear Keyboard Macro Name Windows Start Menu 2 Hot Key Combination CTRL ALT 1 3 Keys to Press Select Left Ctrl click lt Press Key gt button Select ESC click lt Press Key gt button Ca
34. lt Enter gt 255 80 2110 44 Local Administrative Functions HEHE HEHE HEHE Ht tt H D H HHHH HHHH H HHH HHH H HHHH Reading configuration Initializing hardware Initializing network communications Starting TeleReach TeleReach initialized successfully Press ENTER to login _ Figure 47 TeleReach Initialization Screen 15 The Log On screen will appear Figure 48 TeleReach v2 5 Name TeleReach IP Address 192 168 50 173 User Name Password Figure 48 Log On Screen 16 Enter a User Name and Password pressing the lt Enter gt key after each entry NOTE Only administrators users with administrative privileges can log on at the TeleReach Admin Console TeleReach s default Log On user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lower case letters Local Administrative Functions 45 Accessing Main Menu from TeleReach Admin Console 1 Power ON TeleReach via power switch on back of TeleReach unit 2 The TeleReach Initialization screen will appear Figure 49 HHH H HHHH Reading configuration Initializing hardware Initializing network communications Starting TeleReach TeleReach initialized successfully Press ENTER
35. modem connections 4 bit Gray 3 bit Gray 2 bit Gray TeleReach will convert all colors captured to shades of gray Recommended for very slow connections or when faster performance is favored over color Black and White TeleReach will convert all colors captured to only the colors black and white Recommended for extremely slow connections or when very fast performance is favored over color and gray scale e Progressive Update TeleReach starts with black and white and then updates the video image over time filling in gray scale or color Although hardly noticeable for fast connections at very slow modem speeds this enables the remote user to see an initial black and white image of the Target Server screen Color and gray scale information is then filled in after the first black and white image is communicated default is Automated setting see NOTE below gt gt Checkbox selected Enables progressive update mode Recommended for slow connections Checkbox de selected Disables progressive update mode NOTE When Color Depth is set to Auto Select Color default Progressive Update is automated TeleReach will enable disable Progressive Update as needed disabling it for fast connections and enabling it for slow connections Prepare A Remote Connection 21 e Internet Flow Control Some Internet connections transmit data unevenly causing pauses in the data stream This may result in a Remote PC video image that
36. only one TCP port default port 5000 Prior TeleReach models TR360 V2 require 3 open ports default ports 5000 5001 amp 5002 as indicated C Path Configuration TeleReach v2 5 Name TeleReach IP Address 192 168 50 173 Path Configuration Path s to KUM Ports Al Path to all ports J Path Name Path 1 kel l l l l l l l l EE z KUM Port 1 KUM Port 2 S sSe KUM Port 3 em o o o o aac meer KUM Port 4 Press SPACE BAR to toggle the options CTRL 5 Save Changes ESC Cancel Changes TAB Next Field Figure 54a Path Configuration Screen 1 Path to all ports Path Configuration Path Configuration Path s to KUM Ports E Paths 2 ports each Path s to KUM Ports K Paths 3 1 Path Name Path Name Path 1 KUM Port 1 Path 1 KUM Port 1 KUM Port 2 KUM Port 2 Path 2 KUM Port 3 KUM Port 3 KUM Port 4 Path 2 KUM Port 4 Figure 54b 2 Paths 2 ports each Figure 55c 2 Paths 3 ports amp 1 port 255 80 2110 50 Local Administrative Functions Path 1 Path 1 Path 2 Path 2 Path 3 Path 3 Path 4 Figure 55d 3 Paths 2 ports 1 port amp 1port Figure 55e 4 Paths port for each path The Path Configuration screen s Figure 55a to 55e are used to setup TeleReach path s With a TeleReach 364 unit up to 4 paths are available Administrator s can toggle through the Path Configu
37. select the best color mode for the chosen connection speed 8 bit RGB Color High color This large color data processing is recommended for Network connections or fast Internet connections 5 bit Color 4 bit Color Medium color Recommended for slow Internet connections or fast modem connections Fine Tune TeleReach Control Software 35 gt 4 bit Gray 3 bit Gray 2 bit Gray TeleReach will convert all colors captured to shades of gray Recommended for very slow connections or when faster performance is favored over color gt Black and White TeleReach will convert all colors captured to only the colors black and white Recommended for extremely slow connections or when very fast performance is favored over color and gray scale e Progressive Update TeleReach starts with black and white and then updates the video image over time filling in gray scale or color Although hardly noticeable for fast connections at very slow modem speeds this enables the remote user to see an initial black and white image of the Target Server screen Color and gray scale information is then filled in after the first black and white image is communicated default is Automated setting see NOTE below gt Checkbox selected Enables progressive update mode Recommended for slow connections gt Checkbox de selected Disables progressive update mode NOTE When Color Depth is set to Auto Select Color default Progressive Update is automated
38. set correctly Attempt manual adjustment until the color blocking ceases or run the Automatic Color Calibration Routine see 7 Fine Tune TeleReach Control Software The screen is filled with small visual errors or grains of missing color which need to be cleaned up Click the Refresh Screen button on the TeleReach toolbar or simultaneously press the keys lt Ctrl Alt R gt In order to reduce the data transmission load small bits of non critical video data may be held back from primary transmission These bits are normally recovered and sent during less busy periods of data transmission Sometimes however TeleReach looses track or falls behind in sending video data bits APPENDIX J Troubleshooting 101 The video seems to be stuck in Auto Sense mode and the auto sensing message in the middle of the screen keeps counting higher and higher Pressing the Auto sense Video button while auto sensing is occurring will stop the auto sense process Check your Target Server resolution to ensure TeleReach supports it Web Browser Problems Solution cannot connect to TeleReach via Web Browser Re check the IP settings for TeleReach from the TeleReach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly as per your Network Administrator s instructions
39. that the communication port chosen by the network administrator on the Network Configuration screen Figure 53 matches the port set in your connection profile Figure 23a Ensure that the network configuration is correct by sending a PING from the Remote PC to TeleReach cannot connect to TeleReach via Web Browser Re check the IP settings for TeleReach from the TeleReach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly as per your Network Administrator s instructions Ensure that your user profile has Web Browser access enabled and that TeleReach is configured to enable Web Browser cannot connect to TeleReach and seem to be stuck at the Login window Ensure that you are using a valid and correct user name and password Ensure that you are typing user name and password in the exact upper and lower case combinations in which they were created Drag the Login window to the side and view Connection Status window behind it The Connection Status window will show details on your connection attempts and may offer specifics on the problem 255 80 2110 96 APPENDIX J Troubleshooting Admin Console Problems Solution For convenience connected the TeleReach admin console to a KVM switch and now the admin console does not respond to keyboard actions
40. to login _ Figure 49 TeleReach Initialization Screen 3 Press lt Enter gt 4 The Log In screen will appear Figure 50 at the TeleReach Admin Console Only administrators users with administrative privileges can log on at the TeleReach Admin Console TeleReach v2 5 Name TeleReach User Name Password Figure 50 Log In Screen 255 80 2110 46 Local Administrative Functions 5 Enter a User Name and Password pressing the lt Enter gt key after each entry NOTE For information on setting up user name and password profiles via TeleReach see U Add change or delete user accounts and Figure 62 For utilization of RADIUS server user names and passwords see R Radius Configuraiton and Figure 58 TeleReach s default Log On user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lower case letters 6 The Main Menu will appear Figure 51 Accessing Main Menu Remotely An alternative way to access TeleReach s administrative functions is to do so remotely using the TeleReach Remote Control client software or web browser access 1 TRC Double click TeleReach Icon Figure 25 found on Remote PC desktop Web Browser Open Internet Explorer and in the Address text box and ty
41. 9699 Q l Default Gateway BER EEN R E Enable Modem Interface YES Enable Web Browser Interface YES Use Default TCP Port 5000 DES CTRL S Save Changes ESC Cancel Changes TAB Next Field Figure 14 Network Configuration Screen 255 80 2110 12 Setup 8 Consult your Network Administrator for details on network IP settings and settings for an analog telephone line Use the keys lt Tab gt lt T gt or lt gt to select each line on the Network Configuration screen and the lt space bar gt or the lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt gt when your entry on each line is complete a Name Type the name you wish to designate to this TeleReach unit The default name is lt TeleReach gt b Enable Ethernet Interface For LAN WAN or Internet access select YES default is YES NOTE Network connections must be 10BASE T or 100BASE TX Ethernet c Obtain IP address automatically DHCP e YES Enables dynamic IP addressing for TeleReach Each time TeleReach boots up it will request an IP address from the local DHCP server This makes remote access to TeleReach by a method other than LAN difficult since the dynamically assigned IP address must be known e NO default Assigns a fixed IP address to the TeleReach unit Recommended Use the lt gt or lt lt gt keys or type a period to move between fields within an I
42. ENDIX A Toolbar Buttons Key Strokes amp Menu Controls 71 lt ESC gt Exit On Deactivates On Screen User Interface of connected KVM switch ESC Screen Menu lt Ctrl Alt D gt Send Sends a Control Alt Delete command to the Target Server Ctrl Alt Del Keyboard Web Client Only Invokes Keyboard Macros screen Macros none Web Client Only Invokes program options dialog box az Restart Web Client Only Sends command to restart TeleReach unit TeleReach Admin Web Client Only Toggles view to from TeleReach cH Console Administrative Console for authorized users View none About Displays TeleReach Control software TRC version number S and copyright Additional TeleReach Functional Key Stroke Combinations Key Stroke Function Combination lt Ctrl Alt I gt Displays connection information about the current remote connection to TeleReach TeleReach Menu Controls NOTE These menu controls are not available in the TeleReach Web Browser Client Most functions however are accessible via the TeleReach Web Browser Client toolbar Menu Item Pull Down Option Function Restore Restores the active window to normal size Move Changes the active window s position Size Changes the active window s size Minimize Reduce the active window to an icon Maximize Enlarge the active window to full size Close Closes the active window Next Switches to the next window Dee sie d EEEE
43. Lock lt Scroll Lock gt Num Lock Num Lock lt Num Lock gt and Caps Lock Caps Lock lt Caps Lock gt 5 Click lt OK gt to continue Switching Between Target Servers Once TeleReach has been configured to match the base KVM switch s hotkey switching between Target Servers can be performed with TeleReach toolbar buttons Figure 38 Eat On Screen Menu Enter On Screen Menu Figure 38 TeleReach Toolbar Switching Buttons To Invoke The OSUI Click the Enter On Screen Menu button Figure 38 The On Screen User Interface OSUI of the connected KVM switch will appear Figure 39 Fine Tune TeleReach Control Software 33 fag TeleReach LAN or Internet Connection to TeleReach TeleReach at 192 168 50 173 LAN or Internet Connectio i Ea HA Connection Keyboard Video Mouse Tools View Window Help w s EN N EM SHE UMTS HWII 1 04 WiInNnNT TeleReach Connected WU a Figure 39 On Screen User Interface OSUI of Switch To Exit The OSUI Click the Exit On Screen Menu button Figure 38 or press the lt ESC gt key Important Video Buttons Figure 40 Important Video Buttons 255 80 2110 34 Fine Tune TeleReach Control Software Properties button Figure 40 Click the Properties button to open the Modify Connection window Figure 41 Fill in the desired information under the Compression tab to make changes to the speed and color properties of the active remot
44. M 0026 Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0027 Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0028 Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM APPENDIX J Troubleshooting 105 Error Code last 4 digits Meaning Recommendation 0029 Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002A Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002B Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 002C Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at
45. ORE Loads Config File From Floppy Disk to TeleReach Remove TeleReach s front panel by unscrewing the two hand screws in the front of the unit Place a blank formatted floppy diskette in the TeleReach floppy drive and type lt RESTORE gt and then press lt Enter gt TeleReach restores the configuration file Trconfig Tr2 from the floppy drive previously copied to the floppy diskette with the BACKUP command X Exits the console To exit the Debug Log File Figure 66 press the lt X gt key and then press lt Enter gt You will be returned to the Main Menu Figure 51 255 80 2110 70 APPENDIX A Toolbar Buttons Key Strokes amp Menu Controls APPENDIX A Toolbar Buttons Key Strokes amp Menu Controls TeleReach Toolbar Key Stroke Combinations NOTE Key Stroke Combinations only function in the TeleReach Control client software if you are accessing TeleReach via web browser use the appropriate toolbar button Toolbar Key Stroke Button Button Combination Name lt Ctrl Alt C gt Connect Opens the Connect window for access to TeleReach from the Remote PC lt Ctri Alt X gt Disconnect Disconnects the Remote PC from TeleReach ending a remote IE communication session lt Ctrl Alt B gt Browse Searches from the Remote PC for TeleReach units connected EI to the same network or analog telephone line as the Remote PC lt Ctrl Alt P gt Properties Opens the Modify Connection window to change Connection o Sp
46. P is required for the RADIUS features to function Secondary Server IP Optional Enter the IP address of a secondary RADIUS server If the primary server becomes unavailable TeleReach will redirect its RADIUS requests to this secondary or backup server Server UDP Port Sets the ports used by the RADIUS server o Standard 1812 amp 1813 default Uses port 1812 for Authentication and port 1813 for Accounting These are the ports most often used by modern RADIUS systems o Legacy Ports 1645 amp 1646 Uses port 1645 for Authentication and port 1646 for Accounting These ports are most often used by older RADIUS systems o Custom UDP Ports Enables the administrator to enter specific port numbers for the RADIUS server o Authentication Port Enter port number used by RADIUS for Authentication Accounting Port Enter the port number used by RADIUS for Accounting Enable RADIUS Accounting Turns the RADIUS accounting function on or off o NO default RADIUS accounting is operational Log in and log out information for each user will only be recorded in TeleReach s built in event log o YES RADIUS accounting is operational Log in and log out information for each user will be recorded in TeleReach s built in event log and then TeleReach will send a RADIUS accounting message to the RADIUS server NOTE If RADIUS Authentication has been enabled the choices previously made for Secret Server Confirm Secret Primary Server IP an
47. P address entry d IP Address Enter the IP address for TeleReach given by your Network Administrator e Subnet Mask Enter a Subnet Mask number provided by your Network Administrator f Default Gateway Enter a Default Gateway number if your Network Administrator specifies one g Enable Modem Interface For Dial up Modem access select YES default is YES h Enable Web Browser Interface For Web Browser access select YES default is YES i Use Default TCP Port 5000 e YES default Utilizes the default port 5000 e NO Enter an alternate port number NOTE Firewall security must enable two way communication through default port 5000 or selected non default port If a non default port is utilized the selected port number set here must also be designated to match at the Remote PC for both a TCP IP Connection Figure 23a and a Dial Up Connection Figure 23b See Configure A Connection in 4 Prepare A Remote Connection NOTE TR361 TR362 amp TR364 models use only one TCP port default port 5000 Prior TeleReach models TR360 V2 require 3 open ports default ports 5000 5001 amp 5002 as indicated 9 Press lt CtriL S gt to save entries 10 The Main Menu Figure 15 will appear Setup 13 Figure 15 Main Menu Ending the TeleReach Quick Setup Wizard TeleReach A Configure TeleReach 11 On the Main Menu Figure 15 select R Restart or shutdown the TeleReach Press
48. Reach Database Username amp Password Profiles Entered on TeleReach by System Administrator Match Found E oe ee F Match NOT Found User Name amp Passwor a Login Entry User Name amp Password does not aay mesa Bede match any user profiles in the TeleReach database TeleReach Database Authentication Permissions Used Request Sent To See Figure 54 User RADIUS Server Accounts Settings Query for matching Screen User Name and Password END OF AUTHENTICATION Match Found Login Entry User Name amp Password exactly Match NOT Found matches a user profile in the RADIUS database Login Attempt Rejected END OF AUTHENTICATION us SH Accepts or dee RADIUS Sends Challenges See Figure 75 amp 76 Challenge Query EEE back to user Acceptance RADIUS Database Used Acceptance after Challenge RADIUS Permission Authorization RADIUS Database Used Challenge Response Attributes are primary RADIUS Permission Authorization Not Accepted END OF AUTHENTICATION Attributes are primary Login Attempt Rejected END OF AUTHENTICATION END OF AUTHENTICATION Figure 59 RADIUS Authentication Process e Default RADIUS Permissions With RADIUS Authentication operational Default RADIUS Permissions defines for TeleReach the basic initial permissions or privileges for all RADIUS user name and password profiles see Figure 60 NOTE These initial RADIUS permissions can be changed for each individual user by overriding attribu
49. Reach and a connected Target Server is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Local Administrative Functions 57 o No Limit default Each active user can consume as much bandwidth as needed o 10 5 2 or 1 megabit or 512 256 128 kilobit Bandwidth consumed by each active user during the operation of this TeleReach unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to Configuration Menu Figure 52 Saved Performance Settings changes will not take effect until TeleReach is restarted R Radius Configuration The Radius Configuration screen Figure 58 is used to setup TeleReach for use with a RADIUS protocol server RADIUS protocol is an Internet standard that provides user authentication authorization and accounting services for remote access devices TeleReach can be configured as a RADIUS client TeleReach will query the RADIUS server for authentication and authorization information each time a user attempts to login to TeleReach TeleReach can also send information about when each user logged in or out to the RADIUS accounting server Use the keys lt Tab gt lt T gt or lt gt to select each line on the Radius Configuration screen and the l
50. Switches that feature an On Screen Display Paragon MasterConsole Mx and MasterConsole II Nothing complements TeleReach better than a Raritan KVM Switch especially Paragon In theory however TeleReach can be used with any KVM switch that features an On Screen User Interface menu for access to switching functions APPENDIX I Frequently Asked Questions 93 Question Can continue to access my KVM configuration locally Can TeleReach be used without a KVM switch Is TeleReach simple to install How Is TeleReach administration carried out Are there security features to protect my Target Servers from an unauthorized remote connection Can customize TeleReach to enhance performance relative to my specific KVM configuration Can customize TeleReach to enhance performance with regard to different remote access methods and situations Can use TeleReach in a VPN 255 80 2110 Answer Yes TeleReach features a special Direct Analog User port for direct access to the KVM configuration This pass through port provides an additional local access point which is especially important for single user switches or for providing critical access to servers if the network is down Yes TeleReach can be used to directly access individual Computers connecting to the keyboard video mouse ports of an independent Computer However its convenience and value is leveraged through the use of aKVM switch TeleReac
51. TE CONNECTION TO TELEREACH ccecscseeeeeeeeeeeeeeeeeeeeneeeeeeenseeeeeeeeaseeeeeesseeeeeesseeeeseaseeeeeesseenees 23 Establishing A Remote Connection ceccccccceener eeenneeeeeeenneeeeeeineeeeeeaeeeeeeaeeeeeeaeeeseenaeeeseeiaeeeseieeeenenaes 23 Browse For A Connection siise aiseria a ee a a a a A a a 26 Ending A Remote Session A Disconnecting From TeleReach ssesssseissesrsseerreserrrresrrrrssrirnssrernssrrrnnt 27 6 REMOTE OPERATION 2 3 eege es N SNE EESAN TAA AEEA TEN AAAA ENA ERATARA eege 28 TeleReach Window Toolbar Buttons ccccccceceecceceeeeeeececeaeceeeeeee ee ceaaaaeaeeeseeesecceaeeeeeeeeeseceicaeseeeeeneseeed 30 TeleReach Mouse Pointer tt tnAnEOStEE EA ERAREDSEEEEAERASEEOEEEEEEEAENEOSE ERASE EEEE EEEn Ee 31 Switching Servers With A Raritan KVM Gwitch A 31 Configuring KVM Switch Hotkey rcstesisinsn aidasta aidas iaaii aiiai yha iiaa raadt aiian saiid 32 Switching Between Target Servers cccccccccccenteeeeetnnee ee tineee ee teee eet neeeeeetaeeeeetaeeeeesaeeeeetiaeeeeetneeeentaea 32 Important Video Buttons 33 Status Bar INGICALONS TEEN 38 7 FINE TUNE TELEREACH CONTROL SOFTWARE cccccsssseeeeeeeeeeeeeseeneeeeeeeeeeeeeseseeeeeseeeeesesesensessenenens 39 Run Automatic Color Calibratlon EE 39 8 LOCAL ADMINISTRATIVE FUNCTIONG cccccessseeeeeeeseneeeeeeeneeenseneeeeseeeeeasecneeeeaseeeeeeaseeneeeaseeneesaseneenas 41 Initial Administrative Setup Procedure ssssssssesseesrtnnstesttt
52. TeleReach Mouse Pointer When remotely viewing a Target Server that has a mouse device you will see two mouse pointers inside the TeleReach window The TeleReach Mouse Pointer generated by the TRC software leads the Target Server Mouse Pointer when inside the TeleReach window Outside the TeleReach window it accesses the TeleReach window s toolbar icons and pull down menus The Target Server Mouse Pointer which follows the TeleReach Mouse Pointer is the mouse pointer that controls the Target Server TeleReach uses the larger TeleReach Mouse Pointer to lead the Target Server Mouse Pointer to a desired position NOTE For better alignment between mouse pointers click the Synchronize Mouse button on the TeleReach toolbar or simultaneously press the keys lt Ctrl Alt S gt This will manually re align the two mouse pointers If mouse pointers remain out of sync click the Auto sense Video button on the TeleReach toolbar or simultaneously press the keys lt Ctrl Alt A gt It is extremely important that you read Fine Tune Connected Target Servers in section 3 Quick Start Setup for detailed directions regarding mouse settings of target servers Incorrect mouse settings will result in mouse synchronization problems during remote operation Switching Servers With A Raritan KVM Switch The steps below configure the TeleReach window s Enter On Screen Menu and Exit On Screen Menu toolbar buttons Figure 38 to work in conjunction with a
53. This user will have Administrator privileges and powers e Keyboard and Mouse Control Determines whether user has keyboard and mouse control during a remote connection o YES default Grants the user keyboard and mouse control o NO User will not have keyboard and mouse control during a remote connection NOTE The Keyboard and Mouse Control setting chosen determines whether the next setting for Concurrent Access Mode if activated will result in PC Share or Public view 255 80 2110 64 Local Administrative Functions e Concurrent Access Mode Determines each individual user s ability to remotely log on to TeleReach when another user has already established a remote connection o YES default User can log on to TeleReach and establish a remote connection when another user has already established a remote connection The status of this sharing depends upon the user s prior setting for Keyboard and Mouse Control Keyboard and Mouse Control YES Sharing is in PC Share mode concurrent access by more than one user However control will be based on first active keyboard mouse input for all users with Keyboard and Mouse Control so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control Keyboard and Mouse Control NO Sharing is in Public View mode concurrent access by more than one user but each user with NO Keyboard and Mouse Control can only v
54. User Manual TR361 TR362 TR363 TR364 User Manua TR361 TR362 TR363 TR364 CE Dus 1 LTE d Copyright 2002 Raritan Computer Inc LISTED TR364 0B April 2002 Raritan Computer Inc Raritan Computer Europe B V Raritan Computer Japan Inc Raritan Computer Taiwan Inc 400 Cottontail Lane P O Box 566 Kuga Building 7F 5F 121 Lane 235 Somerset NJ 08873 2900 AN Capelle aan den IJssel 11 6 Kuramae 4 chome Pao Chiao Rd Hsin Tien USA The Netherlands Taitoo ku Tokyo 111 0051 Japan Taipei Hsien Taiwan ROC Tel 1 732 764 8886 Tel 31 10 284 4040 Tel 81 3 5833 6360 Tel 886 2 8919 1333 Fax 1 732 764 8887 Fax 31 10 284 4049 Fax 81 3 5833 6336 Fax 886 2 8919 1338 E mail E mail E mail E mail FCC Information FCC Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential environment may cause harmful interference Product names mentioned in this document are trademarks or registered trademarks of their respective companies TeleReach Paragon MasterConsole MX
55. ab gt lt T gt or lt J gt to select each line on the User Account Settings screen Figure 63 and the lt space bar gt or the lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt gt when your entry on each line is complete setting the profile specifics for this user See A Add a new user and the User Account Settings screen Figure 63 for details on setting user profile specifics on the User Accounts Settings screen Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Add Change or Delete User Accounts screen Figure 62 D Delete user Use the keys lt Tab gt lt T gt or lt gt to select a user from the Add Change or Delete User Accounts screen Figure 62 and type lt D gt to delete the user profile selected TeleReach will ask you if you are sure that you want to delete this user o Y Yes The selected user will be deleted and TeleReach will return you to the Add Change or Delete User Accounts screen Figure 62 showing all user profiles with the deleted user no longer listed o N No TeleReach will return you to the Add Change or Delete User Accounts screen Figure 62 showing all user profiles with the selected user still listed L Log off a user Use the keys lt Tab gt lt T gt or lt J gt to select a user from the Add Change or Delete User Accounts screen Figure 62 that is currently remotely logged
56. ach support for Sun Targets through a Raritan MasterConsole II or MasterConsole MS Switch is currently undergoing final testing The proper Raritan Guardian Converter will be required 13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with TeleReach HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan guardian converter to support composite sync HD15 Suns with separate sync output require an APKMSUN Raritan guardian for use with TeleReach Sun Computers accessed through a Raritan Guardian Converter require a PS 2 style keyboard and mouse TeleReach does not support Sun servers with a Raritan APSSUN guardian converter TeleReach support for Sun Targets through a Raritan Paragon Switch is currently under development Sun Target Servers must be one of the following supported resolutions 1024x768 60Hz 1024x768 70Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Gs o MK e DEE e Oo Unsupported TeleReach access to Sun Target Servers through other KVM switch brands will produce results that vary Appendix F Linux Target Servers 91 APPENDIX H Linux Target Servers Currently TeleReach supports Linux text based and GUI Target Servers TeleReach supported resolutions for Linux are identical to TeleReach supported PC resolutions Figure 18 For optimal TeleReach performance the following changes are recom
57. analog telephone line Use the keys lt Tab gt lt T gt or lt gt to select each line on the Network Configuration screen and the lt space bar gt or the lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt gt when your entry on each line is complete a Name Type the name you wish to designate to this TeleReach unit The default name is lt TeleReach gt b Enable Ethernet Interface For LAN WAN or Internet access select YES default is YES NOTE Network connections must be 10BASE T or 100BASE TX Ethernet c Obtain IP address automatically DHCP e YES Enables dynamic IP addressing for TeleReach Each time TeleReach boots up it will request an IP address from the local DHCP server This makes remote access to TeleReach by a method other than LAN difficult since the dynamically assigned IP address must be known e NO default Assigns a fixed IP address to the TeleReach unit Recommended Use the lt gt or lt lt gt keys or type a period to move between fields within an IP address entry gt IP Address Enter the IP address for TeleReach given by your Network Administrator gt Subnet Mask Enter a Subnet Mask number provided by your Network Administrator gt Default Gateway Enter a Default Gateway number if your Network Administrator specifies one d Enable Modem Interface For Dial up Modem access select YES the default is NO e Enable Web Browse
58. anced web browser capabilities affords users great flexibility with the appropriate TeleReach and network firewall settings one can access TeleReach from nearly any Windows computer in the world without the inconvenience of installing proprietary software Nearly every feature of the TeleReach Remote Client is available in the TeleReach Web Browser Client Due to the technical limitations of Internet Explorer however a few differences exist 1 Modem Access To access your TeleReach unit by directly dialing into its built in modem you will need to use the TeleReach Remote Client 2 Multiple Windows To open multiple TeleReach windows using your web browser you will need to open a new browser window select File gt New gt Window in the top menu of Internet Explorer for each new connection that you wish to make In contrast the TeleReach Remote Client allows the multiple windows to be managed within the one TeleReach application 3 Menu Bar The TeleReach Web Browser Client does not have a top menu bar However every available function is accessible via the Toolbar see Appendix A 4 Shortcut Keystrokes When using the TeleReach Web Browser Client the special TeleReach shortcut keystrokes e g lt Ctrl Alt S gt to synchronize mouse are not available However every available function is accessible via the Toolbar see Appendix A 5 Single Mouse Cursor Mode The TeleReach Web Browser Client does not offer the Single Mouse Curs
59. ar will indicate the connected path or KVM port being utilized 2 Bandwidth Usage Indicator Figure 43 Indicates how much of your total available bandwidth is currently being utilized The Connection Speed chosen on the Compression tab in the Add Connection or Modify Connection window determines total available bandwidth 3 Security Indicator Figure 43 Indicates whether the current remote connection s video data transfer is protected by encryption Encryption is set at the TeleReach Admin Console on the Security Configuration screen under Encryption Mode When No encryption or SSL Authentication NO data encryption is selected the Security Indicator is represented on the Status Bar as one open lock When SSL authentication data encryption or SSL authentication SSL encryption is selected the Security Indicator is represented on the Status Bar as one closed lock 4 Concurrent Connections Indicator Figure 43 Indicates if multiple remote users are currently connected to the same TeleReach path showing one icon for a single connected user and two icons if two or more users are connected Concurrent connection ability can be set globally under PC Share Mode on the Security Configuration screen Figure 56 or set by individual user under Concurrent Access Mode on the User Account Settings screen Figure 63 5 Lock Key Indicators Figure 43 Indicates the status of the current Target Server with respect to the activation of t
60. area will scroll the viewed image in the direction of the mouse pointer 255 80 2110 30 Fine Tune TeleReach Control Software TeleReach Window Toolbar Buttons w It A Se pb SHEI Be v3 bal Oil 2 Toolbar Button Key Stroke Combination lt Ctrl Alt C gt ki lt Ctrl Alt X gt lt Ctrl Alt B gt lt Ctrl Alt P gt lt Ctrl Alt S gt lt Ctrl Alt Q gt lt Ctrl Alt R gt lt Ctrl Alt A gt None None Y none lt ESC gt m Za Za ei lt Ctrl Alt D gt none Button Name Synchronize Mouse Single Mouse Cursor Refresh Screen Auto sense Video Video Settings Calibrate Color Change Video Paths Enter On Screen Menu Exit On Screen Menu Send Ctrl Alt Del Keyboard Macros Function Opens the Connect window for access to TeleReach from the Remote PC Disconnects the Remote PC from TeleReach ending a remote communication session Searches from the Remote PC for TeleReach units connected to the same network or analog telephone line as the Remote PC Opens the Modify Connection window to change Connection Speed and Color Depth Also enables alteration of Progressive Update Internet Flow Control and Smoothing Realigns Target Server Mouse Pointer with TeleReach Mouse Pointer Toggle button Deletes the TeleReach Mouse Pointer from the screen showing only the Target Server s Mouse Pointer inside the
61. arget Servers Remote Access Software has been available for a long time What makes TeleReach different What remote access connection methods can TeleReach accommodate What types of computers can TeleReach remotely control Is special software required for the Remote PC Which Raritan KVM Switches will work with TeleReach Will other KVM switch brands work with TeleReach Frequently Asked Questions Answer TeleReach is the easiest fastest most reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch no matter where you are or where your servers are located TeleReach connects to the keyboard video and mouse ports of a server or KVM switch Using Raritan s powerful frame grabber and compression technology it captures digitizes and compresses the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers for maintenance administration and troubleshooting from running GUI applications to BIOS level troubleshooting and even rebooting With TeleReach the TeleReach software runs only on the TeleReach unit itself not on each individual Target Server Traditional Remote Access Software solutions require software to be loaded and running on each Target Server which must offer a supporting Operating System This can create compatibility performance and reliability issues on mission critical Target Servers T
62. cal Administrative Functions Any administrative user logged on to TeleReach at a Remote PC can perform administrative functions remotely to make changes to the system as long as TeleReach is set to allow remote administration privileges see Allow remote administration on the Security Configuration screen Figure 56 Only users with administrator privileges see User Account Settings screen Figure 63 can access the Remote Admin feature Accessing Remote Admin Console Window 1 Remotely access TeleReach as a user with administrative privileges from any Remote PC 2 On the TeleReach pulldown menu select Tools gt Admin Console Figure 67 fog TeleReach LAN or Internet Connection to TeleReach TeleRe 398 Connection Keyboard Video Mouse MEMS View Window Help eos d Sln Options Admin Restart T eleReac Figure 67 Accessing Admin Console Window 3 The TeleReach Admin Console window will appear Figure 68 TeleReach C0 A8 32 AD Admin Console Il Configure TeleReach U Ad thang t di Be ee R D Figure 68 Accessing Admin Console Window 255 80 2110 74 APPENDIX B Remote Administration Operating Remote Admin Console Remote operations available through the TeleReach Admin Console window are identical to the local Admin Console functions The only exception is that the Main Menu shown through the remote Admin Console Window does not offer choices for X Logout or S L
63. cations channel between TeleReach and the Remote PC during initial connection authentication After authentication KVM data is also transferred with 128 bit encryption but using a proprietary protocol more efficient than SSL o SSL authentication SSL data encryption This mode secures user names and passwords and provides high level security for KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between TeleReach 255 80 2110 Local Administrative Functions and the Remote PC during initial connection authentication 128 bit Secure Socket Layer SSL encryption is also in place during remote KVM data transfer NOTE SSL data encryption increases the amount of data that must be sent over the remote connection and is therefore not recommended for modem or very slow Internet connections The default setting SSL authentication data encryption offers exactly the same level of security at a higher level of efficiency e Remote link blanks user port Determines whether Direct Analog User port will be blanked out locally when a remote user is accessing the corresponding KVM port This keeps a local user from seeing what the remote user is doing NOTE User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KVM Port For example the User Console attached to User Port 1 will view the KVM path attached to KVM Port 1 Similarly th
64. cceleration speed on each Target Server to lt None gt For Windows Op 98 and NT based Target Servers set mouse motion speed on each Target Server to slowest setting possible Click Auto sense Video button or simultaneously press lt Ctrl Alt A gt TeleReach is not accepting my mouse TeleReach will not support a serial type mouse or non standard mouse drivers It does support a PS 2 style mouse and standard Windows mouse drivers Other mouse drivers may function with TeleReach but will require extensive changes to the mouse settings until a functioning mix of motion settings is found If you must use a mouse driver on a Target Server that is not currently supported by TeleReach try setting the mouse acceleration to lt none gt and the mouse speed to lt slow gt TeleReach Mouse Pointer and the Target Server Mouse Pointer do not sync up in certain Windows NT Administration screens like the NT log on screen Windows NT Administration or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optimal at these screens If you are comfortable adjusting the registry on the Windows NT Target PC you can obtain better TeleReach mouse sync at NT Administration screens by entering the Target PC s registry editor and changing the following settings default user mouse motion speed 0 mouse threshold 1 0 mouse threshold 2 0 Target Server Problems Solutio
65. ch in 8 Local Administrative Functions EE v DNS Name Enter the DNS name assigned to the TeleReach unit Prepare A Remote Connection 19 gt Use Default Port Number Select the checkbox to use default port 5000 or deselect the check box and choose an alternate port number NOTE Firewall security must enable two way communication through the default port 5000 or the selected non default port If a non default port is utilized the selected port number entered here must also be designated to match at the TeleReach unit in the Network Configuration screen Figure 14 see TeleReach Power Up and Network or Dial up Installation in 3 Setup b For a Dial Up Connection fill in desired information Figure 23b e Description Type a meaningful name for the connection profile being created This name will appear in the Connect window once the connection profile addition is completed e Connection Type gt Dial Up Connection Fora dial up modem connection from an analog telephone line Figure 23b o Phone Number Enter the telephone number assigned to the TeleReach unit s connected analog telephone line o Modem Select the modem utilized by your Remote PC gt Use Default Port Number Select the checkbox to use default port 5000 or deselect the check box and choose an alternate port number NOTE Firewall security must enable two way communication through the default port 5000 or the selected non
66. cted connection profile Modify Click the lt Modify gt button to modify a selected connection profile This opens the Modify Connection window which is identical to the Add Connection window Figures 23a 23b and 23c The Modify Connection window enables modification of existing connection profiles Cancel Closes out the Connect window Figure 25 Remote Connection To TeleReach 23 5 REMOTE CONNECTION TO TELEREACH TeleReach must be powered ON for a successful remote connection A user can be logged on at the TeleReach Admin Console but this is not a requirement Steps that must be performed prior to establishing a remote connection 1 Install and configure TeleReach unit See 2 Installation and 3 Setup 2 Fine tune connected KVM configuration and Target Servers for optimal TeleReach performance See KVM Configuration Fine Tuning in 3 Setup 3 Optional Install TRC software on Remote PC See Install TeleReach Control TRC Software on Remote PC in 4 Prepare A Remote Connection 4 Configure a remote connection See Configure A Connection in 4 Prepare A Remote Connection Establishing A Remote Connection 1 TRC Double click TeleReach Icon Figure 25 found on Remote PC desktop a Web Browser Open Internet Explorer and in the Address text box and type in pg the IP address that you assigned to your TeleReach unit TelReach 2 The TeleReach window or TeleReach web client Figure 26 will appea
67. curity Configuration P Performance Settings R Radius Configuration IT Time and Date K Key Configuration M Return to the main menu Press TAB to move to an option and ENTER to select the option Figure 52 Configuration Menu Use the keys lt Tab gt lt T gt or lt gt to highlight the desired selection or enter the desired letter then press lt Enter gt 255 80 2110 48 Local Administrative Functions N Network Configuration TeleReach 192 168 50 173 168 50 173 2995 299 EP 168 50 126 Figure 53 Network Configuration Screen The Network Configuration screen Figure 53 is used to setup TeleReach for initial installation to a network or analog telephone line The steps to install TeleReach through this Network Configuration screen are listed in part 3 Setup Use the keys lt Tab gt lt T gt or lt gt to select each line on the Network Configuration screen and the lt space bar gt or the lt lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt J gt when your entry on each line is complete Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Configuration Menu Figure 52 a Name Type the name you wish to designate to this TeleReach unit The default name is lt TeleReach gt b Enable Ethernet Interface For LAN WAN or Internet access select YES default is YES NOTE Network connection
68. d Secondary Server IP will also accommodate RADIUS Accounting If these selections have not been made during a previous enabling of RADIUS Authentication they must now be selected for RADIUS Accounting Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Configuration Menu Figure 52 Saved Radius Configuration changes will not take effect until TeleReach is restarted Local Administrative Functions 61 T Time and Date Use the keys lt Tab gt lt T gt or lt gt to select each line on the Time and Date screen Press lt Enter gt lt Tab gt or lt 4 gt when your entry on each line is complete TeleReach 192 168 50 173 0470272002 07 18 28 Figure 61 Time and Date Screen Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Configuration Menu Figure 52 Saved Time and Date changes will not take effect until TeleReach is restarted e New Date New Time To manually input changes to current date and time values e Adjust for daylight savings time Toggle between YES and NO to reflect whether your country or state follows the daylight savings time procedure e Get Time From SNTP Server Indicates whether TeleReach time date should be automatically synchronized with the time date of an external SNTP server o Primary Server IP Address IP address of first SNTP server to attempt time synchronization o Secondary Server IP Address
69. e Event Log File and On Screen Error Codes in Appendix l Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file The log also saves the time and date of each event TeleReach also auto recovers from fatal errors If a fatal error occurs it is recorded and TeleReach automatically reboots If a non fatal error occurs it is recorded and TeleReach waits until all users are logged off the system and then it reboots to make sure the previous non fatal error does not escalate to a fatal error ESC Exit Exits the log and returns to the Main Menu Figure 51 C Clears or erases the data currently displayed in the log file N Next page or P Previous page Use the keys lt N gt or lt P gt to scroll through the log file one screen or page ata time T Top or B Bottom Use lt T gt or lt P gt keys to jump to the top or bottom of the log file R Restart or Shutdown the TeleReach Local Administrative Functions 67 Offers options to restart lt R gt shutdown lt S gt or cancel lt Esc gt the restart or shutdown command lt R gt Restarts the TeleReach unit and brings the TeleReach Admin Console back to the TeleReach Initialization screen Figure 47 X Logout Logs the current administrative user off TeleReach and exits to the Log On screen Figure 48 S Logout amp view TeleReach status Logs the current administrative u
70. e TeleReach Admin Console All User Consoles remain in a ready state and can be utilized at any time NOTE TeleReach must be powered ON for Direct Analog User Consoles to function Control of the Target Server through either the Remote PC or a Direct Analog User Console will be based on a shared first active keyboard mouse input basis 255 80 2110 8 Installation Steps to connect Direct Analog User Console s Figure 9 a Connect DB25 Female end of provided CCP20F cable to DB25 Male User Port 1 on back of TeleReach Figure 3 b Connect legs from other end of CCP20F cable to keyboard monitor and mouse user console c Plug in monitor power cord Connection of a User Console for direct analog access to KVM switch O Video Plug in monitor s GH Se e CCP20F Keyboard Female eine ewe oi bill VE A Back of TeleReach Figure 9 Connecting a User Console for direct analog access to KVM switch Keyboard monitor and mouse for User Console for direct analog access to KVM switch not included see Appendix F Specifications for hardware compatibility NOTE For TR362 TR363 or TR364 models with multiple KVM ports repeat the above steps connecting remaining User Ports to one User Console each NOTE User Consoles can be attached to User Ports 1 through 4 Each User Console will view the path of the matching KVM Port For example th
71. e User Console attached to User Port 2 will view the KVM path attached to KVM Port 2 and so on o NO default User port can be viewed locally during remote user access o YES User port cannot be viewed locally during remote user access The local or Direct Analog user console will stop displaying video e Allow remote administration o NO To keep access to all Administrative Functions available only from the TeleReach Admin Console and not from a Remote PC o YES default Allows remote access to all Administrative TeleReach Functions by administrators logged on at a Remote PC See 9 Remote Administration e PC Share Mode Determines global concurrent remote access Enables up to 8 remote users to simultaneously log on to one TeleReach unit and concurrently view and control a Target Server through TeleReach Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control o Private Mode default No PC Share Each TeleReach path can be accessed exclusively by only one user at a time o PC Share Mode TeleReach can be accessed by more than one user administrator or non administrator at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control o PC Share Admins Only TeleReach ca
72. e User Console attached to User Port 1 will view the KVM switch or server attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM switch or server attached to KVM Port 2 and so on 4 Connect power cord to back of TeleReach and AC power source NOTE TeleReach can be set for either 115V or 230V power at the two power supply modules on the inside front cover of the unit Unscrew the two screws on TeleReach s front panel and ensure that these power settings are positioned correctly at the desired voltage Also ensure that the power switches for both power modules are turned on Power Switches TAE tae GI z L EU P Voltage Power Selection Front of TeleReach 115V 230V te d vg Figure 10 TeleReach Power Settings Installation 5 Connect Ethernet Network to RJ45 Network Port and or connect analog telephone line to RJ11 Modem Tel Line Port on the back of TeleReach Figure 3 NOTE TeleReach has two RJ45 ports When connecting TeleReach to an Ethernet Network be sure to use the RJ45 port located just to the left of the KVM ports Figure 11 Tel Line RJ11 Modem Port a j gt p a p a 5 gt p a ee ee ee ee ege e BWA BE User Port 1 d d p n p
73. e amplification of the red signal Red Offset Controls the bias of the red signal Green Gain Controls the amplification of the green signal Green Offset Controls the bias of the green signal Blue Gain Controls the amplification of the blue signal Blue Offset Controls the bias of the blue signal o Link Color Controls Makes all the gain slide adjusters move in unison when any one color s gain slide is moved Makes all the offset slide adjusters move in unison when any one color s offset slide is moved e Sense video mode changes automatically Determines whether TeleReach will automatically update the video image being sent to the Remote PC each time it detects a change in video at the Target Server gt Checkbox selected default TeleReach will automatically re sense the video data of the Target Server each time it senses a change in the Target Server s video image Auto sensing of video is recommend and can be complimented by performing a manual video sensing at any time by pressing the Auto sense video button Checkbox de selected Recommended for BIOS access of a Target Server Video auto sensing slows remote viewing of the reboot process and makes it difficult to send BIOS access keystrokes to the Target Server from a Remote PC because auto sensing tells TeleReach to work constantly to keep up with the Target Server s feverishly changing video screens during reboot De selecting the auto sense checkbox frees TeleReac
74. e connection Click lt OK gt when finished Modify Connection Fa Compression Connection Speed UBT Color Depth Auto Select Color x Pogessive Update T Intenet Flow Control Smoothing Off mg Max Cancel Apnly Figure 41 Modify Connection Window e Connection Speed Match the connection speed as closely as possible to the true gt gt gt anticipated speed of your connection to maximize TeleReach s performance Auto Detect default During remote connection the TRC software will detect the maximum connection speed TRC will keep the communication flow between the remote PC and TeleReach at this maximum possible speed 100mb Ethernet or 10mb Ethernet For LAN WAN network connections with appropriate corresponding speeds 1 5mb Max DSL T1 1mb Fast DSL T1 512kb Medium DSL T1 384kb Slow DSL T1 For DSL T1 connections 256kb Cable 128kb Dual ISDN For cable and ISDN connections 56kb ISP Modem 33kb Fast Modem 24kb Slow Modem For modem connections e Color Depth Select the desired color depth for the connection The color depth chosen will determine the amount of color data TeleReach captures and compresses for delivery to the Remote PC Higher color depths will show more vibrant color but may slow performance speed Lower color depths will maximize the speed of TeleReach s performance gt gt Auto Select Color default TeleReach will automatically
75. eReach setup information entered from the TeleReach Admin Console such as user profiles and security settings In the event that you need to run the Recovery CD ROM see Appendix G to refresh TeleReach or use the RESET command performing a BACKUP first will retain configuration file settings which can be re loaded later with the RESTORE command EXPORTLOG Exports the TeleReach Event Log to a Floppy Disk Remove TeleReach s front panel by unscrewing the two hand screws in the front of the unit Place a blank formatted floppy diskette in the TeleReach floppy drive and type lt EXPORTLOG gt and then press lt Enter gt TeleReach will export the Event Log Figure 64 as a text file to the floppy diskette with the default file name TRlog txt If you wish a different file name type EXPORTLOG then a space then the filename you wish to assign then press lt Enter gt SAVE Saves a Copy of the Debug Log to a Floppy Disk Remove TeleReach s front panel by unscrewing the two hand screws in the front of the unit Place a blank formatted floppy diskette in the TeleReach floppy drive and type lt SAVE gt then a space then type lt A filename txt gt and then press Enter TeleReach will save a copy of the Debug Log File Figure 66 as a text file to the floppy diskette Filename can be any name of your choosing For example SAVE A debug txt will save a text file called debug to the floppy drive Local Administrative Functions 69 REST
76. each at 192 168 50 173 UMTS HWII 5 Enter Name and Password Figure 73 Click Window Title Bar and Proceed With Remote Session NOTE Click the title bar of the viewing window for complete keyboard access If the viewing window is not the active window the keyboard will not function This includes function key access to the OSUI such as F1 or F5 and general OSUI navigation with the lt T gt lt gt or numeric keys Ending a Remote Web Browser Connection and Disconnecting 1 Click the Disconnect button on the TeleReach toolbar 2 A Disconnect window will open Click lt OK gt 3 Close out the Microsoft Internet Explorer window APPENDIX D Keyboard Macros 79 APPENDIX D Keyboard Macros During a remote session the Remote PC may interpret certain keystroke combinations intended for the Target Server TeleReach s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the Target Server are sent to and interpreted only by the Target Server and not the Remote PC Building A Keyboard Macro 1 TRC Click Keyboard Macros on the TeleReach windows Keyboard pull down menu Figure 74 Web Browser Click on the Keyboard Macros button in the TeleReach toolbar see Appendix A E TeleReach LAN or Internet Connection to TeleReach TeleRea 38 Connection term Video Mouse Tools View Window Help 0 ap A E SendCtrleAlteDelete Ctrl Alt D Enter On Sc
77. each automatically re syncs and aligns the mouse pointers Wait a few seconds after switching to each new video image for automatic re calibration to take place and the two mouse pointers will line up with each other If you do not wish to wait for this auto calibration or you find the two mouse pointers out of sync at any time click the Synchronize Mouse button or simultaneously press the keys lt Ctrl Alt S gt This will manually re align the two pointers Adjust the motion of the Target Server Mouse Pointer For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between slow and fast and the mouse motion acceleration speed on each Target Server to lt off gt or lt none gt For Windows Op Op and NT based Target Servers set the mouse motion speed on each Target Server to the slowest setting Color Settings are not optimally calibrated Run the Automatic Color Calibration Routine in 7 Fine Tune TeleReach Control Software APPENDIX J Troubleshooting 99 The larger TeleReach Mouse Pointer does not track or is not in sync not aligned with the smaller Target Server Mouse Pointer Click Synchronize Mouse button or press lt Ctrl Alt S gt Ensure each Target Server uses a standard Windows mouse driver For Windows 2000 based Target Servers set the mouse motion speed on each Target Server to the middle speed setting between Slow and Fast and the mouse motion a
78. eed and Color Depth Also enables alteration of Progressive Update Internet Flow Control and Smoothing lt Ctrl Alt S gt Synchronize Realigns Target Server Mouse Pointer with TeleReach Mouse KR Mouse Pointer lt Ctrl Alt Q gt Single Toggle button Deletes the TeleReach Mouse Pointer from the S Mouse screen showing only the Target Server s Mouse Pointer inside Cursor the TeleReach window Recommended for LAN or very fast Internet connections only To invoke the TeleReach Mouse Function Pointer for access to Toolbar Icons simultaneously press the keys lt Ctrl Alt Q gt lt Ctrl Alt R gt Refresh Refreshes video screen filling in any bits of missing video data Screen lt Ctrl Alt A gt Auto sense Manually senses and aligns TeleReach with video settings and g Video image currently being viewed none Video Opens the Settings window to adjust the Video Settings Settings including Noise Filter PLL Settings Color Settings and auto sensing or automatic sensing of video settings See 7 Fine Tune TeleReach Control Software for information on automatic t calibration of Color Settings None Calibrate Web Client Only Runs color calibration routine see Fine Tune Color TeleReach Control Software for usage None Change Web Client Only Allows user to switch to a different video path Video Paths none Enter On Accesses On Screen User Interface of connected KVM switch Screen Menu Dw Pn APP
79. eleReach provides network administrators with a choice of remote access via Internet LAN WAN or dial up modem That means servers can be accessed both in and out of band so remote access to mission critical target servers is always available even if the network is down TeleReach works independently of a Target Server s hardware operating system or application software accessing a Target Servers main input output devices keyboard video and mouse Consequently any hardware that supports standard PC keyboard interfaces standard PC mouse interfaces and standard PC video VGA can be used with TeleReach Currently TeleReach support is strongest for Windows based Intel 86 servers including HP Dell and Compaq Sun support for certain Raritan KVM Switches is available with the proper Raritan Guardian converter products ASCII devices can also be connected via Raritan s Guardian line of conversion products TeleReach does not support Macintosh Each TeleReach ships with one copy of TeleReach Control software TRC This remote access software runs on any Remote PC with a Windows 98 operating systems and communicates over Internet LAN WAN or dial up modem with TeleReach software on the TeleReach unit With TRC installed the Remote PC is like any other user console in your KVM configuration but it can be located anywhere around the corner or around the world Currently Raritan supports the use of TeleReach with all Raritan KVM
80. emory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003E Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 003F Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0040 Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 255 80 2110 106 Glossary Glossary Desktop Dial up Modem IP Address LAN Login On Screen User Interface OSUI RADIUS Remote PC Target Server s Target Server Mouse Pointer TeleReach Mouse Pointer TeleReach Toolbar TeleReach Window TeleReach Control TRC software User Console WAN View displayed on monitor showing the contents of the active and open program window Computer hardware device that converts digital signals to analog signals for analog telephone data transmission Internet Protocol Address A series of numbers that specifically identifies a device that is connected to the Internet or a network Local Area Network
81. en Menu button on the TeleReach toolbar and then cannot select a channel with the lt T gt or lt gt or numeric keyboard keys try to move around the OSUI using the keyboard and nothing happens Click the window title bar under the TeleReach toolbar to activate the viewing window see Figure 73 If the viewing window is not the active window the keyboard will not function am accessing TeleReach via the Web Browser and I cannot control the KVM On Screen User Interface OSUI menus with the function keys try to bring up the OSUI s help menu with F1 or the Administration Menu with F5 and get Internet Explorer s Help Menu or get disconnected respectively Click the window title bar under the TeleReach toolbar to activate the viewing window see Figure 73 If the viewing window is not the active window the function keys will translate as browser entries not as keyboard communications to the OSUI Mouse Problems Solutions Target Server Mouse Pointer tracks too slowly after TeleReach Mouse Pointer Or Immediately after switching to a new Target Server channel the mouse stops and or is out of sync When working from a Remote PC a slight delay between the larger TeleReach Mouse Pointer and the smaller Target Server Mouse Pointer is normal due to uncontrollable lags in the speed of the remote connection Internet direct dial modem or network With each new video image viewed TeleR
82. ermissions to grant or deny each specific RADIUS user or user group since most RADIUS servers can be configured to return this optional attribute per user or for groups of users The FILTER ID attribute contains an ASCII text string The form of the string is the text TeleReach letter s with the letter s being one or more of the case sensitive letters that add or subtract permissions as follows Add administrator permissions Subtract administrator permissions Add keyboard and mouse control permissions Subtract keyboard and mouse control permissions Add modem access permissions Subtract modem access permissions Add network access using TeleReach Remote Client software permissions Subtract network access using TeleReach Remote Client software permissions Add web browser access permissions Subtract web browser access permissions Add PC Share permissions Subtract PC Share permissions D VESIZZEXAND Example 1 If the Default RADIUS permissions option is set to User permissions Net Modem PC Share and the RADIUS server returned a FILTER ID attribute with the string TeleReach m the modem access permission would be removed from the user The user would be left with Network TeleReach Remote Client Software Web Browser and PC Share permissions Example 2 If the Default RADIUS permissions option is set to None must use RADIUS attributes and the RADIUS server retur
83. ernet Explorer EI Recycle Bin Shortcut to Perfmon exe ES Shortcut to telnet exe fj Shortcut to Wintile exe Target Server Mouse Pointer Target Server Desktop mms lel T2 Connected Figure 36 Viewing a Target Server Desktop with TeleReach from a Remote PC TeleReach Window Window created by the TRC software During a remote connection this window displays the video data currently being captured by TeleReach In the figure above TeleReach is capturing the image of a Target Server desktop TeleReach Toolbar Buttons representing the most commonly used TeleReach functions TeleReach and Target Server Mouse Pointers The TeleReach Mouse Pointer is a mouse pointer created by the TRC software Inside the TeleReach window it leads the Target Server Mouse Pointer Outside the TeleReach window it accesses the TeleReach window s toolbar icons and pull down menus The Target Server Mouse Pointer which follows the TeleReach Mouse Pointer is the mouse pointer that controls the Target Server Target Server Desktop The desktop or monitor of the Target Server currently being viewed Fine Tune TeleReach Control Software 29 NOTE A gray border will surround the video displayed within the TeleReach window of the TRC software when the scroll bar checkbox is selected default in the Tools pull down menu under Options Placing the TeleReach Mouse Pointer in the gray
84. ers are located TeleReach connects to the keyboard video and mouse ports of up to four servers or KVM switches Using Raritan s powerful frame grabber and Video Compression Algorithm it captures digitizes and compresses the video signal before transmitting to a remote PC The remote user has direct access and total control of target servers for maintenance administration and trouble shooting from running GUI applications to BlIOS level troubleshooting and even rebooting Use TeleReach for convenient access to servers anytime from anywhere Control servers from within the building or across campus Manage servers at branch offices from a central site Provide remote support for worldwide data centers Troubleshoot reconfigure and reboot servers from home Provide convenient secure lights out server management Access via Internet LAN WAN or dial up modem TeleReach provides a broad array of remote access methods to control any server connected to a Raritan KVM Switch Since servers can also be accessed out of band with TeleReach remote access to mission critical target servers is always available even if the network is down Features e Up to 4 simultaneous paths to switch es or server s Up to 8 simultaneous users using PC share mode Windows and Web browser access Superior compression algorithm for exceptional performance SSL 128 bit RSA public key 128 bit RC4 private key encryption Simplified installation and user interface
85. erver that contains the TeleReach Control CD ROM in its CD drive 3 Set the background of the chosen Target Server to the color test pattern with the appropriate resolution a On the Target Server double click My Computer gt Control Panel gt Display 255 80 2110 40 Fine Tune TeleReach Control Software b Select Background tab and click lt Browse gt to open the Browsing for wallpaper window c Inthe Browsing for wallpaper window look in the CD ROM drive from the pull down menu d Double click the Documentation folder e Two bitmap files will appear one for 800 resolution and one for 1024 resolution f Open the bitmap file with the resolution that matches the chosen Target Server g Click lt OK gt and close out all remaining windows on the Target Server s desktop h If possible remove or minimize the number of icons on the Target Server s desktop so that as much of the color pattern as possible can be seen 4 Ensure that screen savers or power saving modes have been disabled on the chosen Target Server 5 TRC On the TeleReach window toolbar select the Video pull down menu and choose Calibrate Color to invoke the Automatic Color Calibration Routine Web Browser On the TeleReach toolbar select the Color Calibration button 6 The center of the viewing window will indicate that color calibrating is occurring The process will take approximately 2 minutes 7 When the Color Calibration routine is finished return the Ta
86. for assistance cannot power down TeleReach The main power switch for TeleReach is on the back of the unit To turn off TeleReach hold the power key down for a few seconds To turn TeleReach back on press the power button again After loss of power TeleReach does not automatically power ON again when power is regained Enter the BIOS of TeleReach and ensure that the Power Lost Resume State is set to Last State TeleReach will then turn ON when power is applied only if it was already ON when power was lost Video Problems Solution After switching to a different Target Server channel the video is not clear Sometimes there is a black edge at the boundary of the Target Server s screen Click the Auto sense Video button or simultaneously press the keys lt Ctrl Alt A gt TeleReach will adjust the video settings If the video does not become clear additional manual video setting adjustments may be necessary Contact Raritan Technical Support to discuss changes to the Video Settings window Figure 42 Ensure all Target Servers have standard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values When viewing a Target Server remotely the video image is filled with moving block of incorrect color that seem to track next to the movement of the mouse pointer The Color Settings on the Video Settings tab in the Video window Figure 42 are not
87. g out lt F9 gt command to the connected KVM switch NOTE For concurrent connections the Log out command if set will be sent when the last connected user logs off from TeleReach NOTE For log out of KVM option to function properly TeleReach must be configured to match the base KVM switch s hot key see Switching Between Target Servers With A Raritan KVM Switch in 6 Remote Operation e Restrict remote IP address Determines which remote IP address locations will be granted access to TeleReach O O NO default Remote access to TeleReach is unrestricted YES TeleReach will grant remote access to up to 4 designated IP addresses or address levels That means Administrators can set TeleReach to only accept requests from the company s intranet and or from just a few outside IP addresses The IP Mask fields determine what remote IP addresses TeleReach will grant remote access to NOTE Once Restrict remote IP address has been enabled an entry must be made in at least one of the IP Mask fields since 0 0 0 0 is an invalid IP address A specific IP Mask instructs TeleReach to grant remote access to only this specific remote IP address For example a mask of 10 0 0 1 instructs TeleReach to grant remote access from the remote IP address location 10 0 0 1 only The value 255 acts as a wildcard in any location of the IP mask address For example a mask of 10 0 0 255 instructs TeleReach to grant re
88. gure 80 Other Keyboard Macros Window Buttons Remove Removes or deletes a selected keyboard macro Modify Click the lt Modify gt button to modify a selected keyboard macro This opens the Modify Keyboard Macro window which is identical to the Add Keyboard Macro window Figure 76 The Modify Keyboard Macro window enables modification of existing keyboard macros Cancel Closes out the Keyboard Macros window Figure 80 255 80 2110 84 APPENDIX E The RADIUS Server APPENDIX E The RADIUS Server This Appendix discusses the RADIUS server and how it interacts with TeleReach to accommodate TeleReach as a RADIUS client For information on designating the TeleReach unit itself as a RADIUS client see the Radius Configuration screen Figure 58 in R Radius Configuration under C Configure TeleReach Controlling TeleReach User Permissions via RADIUS FILTER ID Attributes TeleReach recognizes optional FILTER ID RADIUS attributes returned by the RADIUS server These returned FILTER ID attributes communicate permissions for each user which override default permissions set for all RADIUS users under Default Radius Permissions User permissions Net Modem PC Share Default Admin permissions Net Modem PC Share and None must use RADIUS attributes see the Radius Configuration screen Figure 58 and RADIUS Users Initial TeleReach Permissions Figure 60 The FILTER ID attribute tells TeleReach what p
89. h is very easy to install Just connect it to a user port on an existing KVM configuration and assign an IP address and or telephone number for modem access Run the short installation wizard for the TeleReach Control Software TRC on your Remote PC and you are ready for TeleReach remote access Administrators access TeleReach through a connected TeleReach Admin Console A simple keyboard driven interface of menus offers straightforward access to TeleReach setup and control User profiles security settings configuration and diagnostics are just a few of the options available The TeleReach Admin Console can be removed from the server room once TeleReach setup is complete Or for constant clutter free access to TeleReach administrative menus from any location TeleReach can be designated as a Target to its KVM configuration Yes TeleReach provides many layers of security TeleReach can be configured to provide high level connection authentication and video data transfer security during a remote session User names passwords private keys and Secure Socket Layer SSL 128 bit encryption are all available TeleReach can also function as a RADIUS client In addition all Raritan KVM Switches that feature an On Screen User Interface OSUI come with a complete security scheme requiring user name and password access to Servers as designated by the network administrator Yes A variety of fine tuning procedures are available Automatic Color ca
90. h the state of the Remote PC s keyboard The Keyboard is not functioning and the green LED on the back of TeleReach for at least one of the KVM ports is not blinking but rather constantly lit Reset the keyboard chips within TeleReach by recycling power to it Make sure you power down both TeleReach and all attached KVM switches at the same time Otherwise the KVM chips in TeleReach will draw power from the KVM switches and fail to reset am accessing TeleReach via the Web Browser and the keyboard does not function type but nothing happens Click the window title bar under the TeleReach toolbar to activate the viewing window If the viewing window is not the active window the keyboard will not function KVM On Screen User Interface OSUI Problems Solution Clicking on the Enter On Screen Menu button does not bring up the connected KVM switch s On Screen User Interface OSUI Nothing happens TeleReach may not be set to the correct KVM switch Hotkey activator The default Hotkey setting is lt Scroll Lock gt or Scroll Lock Scroll Lock in the TeleReach Options window Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to TeleReach On the TeleReach window s menu select Tools gt Options The Options window will appear Select the appropriate Hotkey which activates the connected KVM switch s OSUI Scroll Lock Scroll Lock
91. h to accept and convey BIOS access keystrokes It also helps TeleReach to quickly interpret and convey rapidly changing video screens Be sure to re select the checkbox when finished with BIOS access NOTE Changes made to PLL Settings Clock and Phase will not be retained after switching away from the current Target Server Switching Target Servers will invoke auto sensing of video replacing manual settings for Clock and Phase with auto sensed data Manual setting changes to Noise Filter Color Settings or video auto sensing will remain in effect from one Target Server selection to another 255 80 2110 38 Fine Tune TeleReach Control Software Status Bar Indicators The Status Bar at the bottom of the TeleReach window conveys information about the status of your remote connection session to TeleReach Bandwidth Usage Indicator Security Indicator Figure 43 Important Status Indicators Lock Key Indicators Concurrent Connections Indicator Video Sensing Status Path Indicator 1 Video Sensing Status Path Indicator Figure 43 Indicates the status of video sensing occurring Switching between Target Servers or clicking the Auto sense Video button will result in a message that reads Auto Sensing Video at the bottom of the Status Bar and in the center of the TeleReach window This message indicates a successful stage of auto sensing Once video sensing in completed the message on the Status B
92. he Caps Lock Num Lock and Scroll Lock keys If these keys are enabled on the current Target Server being viewed then this affirmative status will be reflected on the Status Bar as indicated in Figure 43 These indicators do not appear in the Web Client Fine Tune TeleReach Control Software 39 7 FINE TUNE TELEREACH CONTROL SOFTWARE Run Automatic Color Calibration Automatic Color Calibration adjusts the Color Settings on TeleReach to reduce excess color noise and data during digitization of video images This data streamlining will increase the operational performance of TeleReach Color Calibration should be run when viewing a Windows based Target Server from a Remote PC through TeleReach The Target Server chosen should be of a resolution that appears most often in your configuration of Target Servers and one that most closely matches either a 800 x 600 or a 1024 x768 resolution Since TeleReach Color Settings remain static and do not change when switching from one Target Computer to another running this Color Calibration routine once ona representational Target Server will benefit all connected Target Servers This routine replaces the manual adjustment of the Color Settings on the Video Settings tab in the Video Settings window Figure 42 For more information on manual adjustment or if all connected Target Computers are of a non Windows based Operating System see Important Video Buttons Video Settings in 6 Remote Operation
93. he Video Settings tab These settings manually adjust the way TeleReach captures the video of each Target Server Generally if the video image of each Target Server is set correctly with solid non black light colored backgrounds and no screen savers then clear video occurs by simply clicking the Auto sense Video button or changing channels to automatically re sense the video of a Target Server Contact Raritan s TeleReach Technical Support staff for manual fine tuning of these settings 255 800 2110 Fine Tune TeleReach Control Software See 7 Fine Tune TeleReach Control Software for information on Automatic Calibration of Color Settings Settings EN Video Setting Noise Filter Noise Filter EI e ET 1 DH DH RK 1 PLL Settings Clock 11343 Phase 131 m Color Settings Red Gain 1283 iss be Red Offset 32 e Green Gain ft 28 a cl Green Offset 32 Blue Gain 128 p Blue Offset 32 IV Link Color Controls V Sense video modes changes automatically Figure 42 Video Settings Window e Noise Filter TeleReach can filter out small false color variations which occur due to variability in a Target Server s analog video signal Higher Noise Filter settings tell TeleReach to transmit new video only if a larger color variation has occurred This keeps video data transmission levels lower increasing the speed of TeleReach s performance gt Noise
94. iew the video and has no control o NO This user can only log on to TeleReach and establish a remote connection if no other user is currently logged on NOTE Concurrent Access Mode is an individual user setting For global access settings see PC Share Mode on the Security Configuration screen Figure 56 e Allow Network access Determines whether this user will be able to access TeleReach via a Network connection for LAN WAN or Internet access o YES default The user will have Network connection capability Restrict user s IP address Determines whether this user s remote network access will be limited to a particular remote IP address location or level e NO default The user has remote network access to TeleReach from any remote IP address location e YES The user s network access to TeleReach will be limited to a network connection originating from a designated remote IP address location or remote IP address level NOTE Once Restrict user s IP address has been enabled an entry must be made in at least one of the IP Mask fields since 0 0 0 0 is an impossible IP address O IP Mask Enter remote IP address location from which this user will be granted remote network access A specific IP Mask instructs TeleReach to grant remote access to only this specific remote IP address For example a mask of 10 0 0 1 instructs TeleReach to grant remote access from the remote IP address location 10 0 0 1 on
95. ill be displayed after the normal login dialog box Enter your answer and press the OK button RADIUS Login Challenge x Please enter your mother s maiden name Figure 81 Example of a possible RADIUS Challenge Viewed From The Remote PC RADIUS challenges can also be encountered at the TeleReach Admin Console Figure 82 TeleReach 192 168 WEI Figure 82 Example of a possible RADIUS Challenge Viewed From The TeleReach Admin Console 255 80 2110 88 APPENDIX E Sun Target Servers APPENDIX F Specifications Item Dimensions Weight Power WxDxH TR361 2U 19 Rack Mount Industrial PC Case 28 2Ibs 12 79kg 5V 12V 19 W x 21 25 D x 3 5 H 115V 60Hz AC current 482 mm W x 540 mm D x 89 mm H 230V 50 Hz European TR362 2U 19 Rack Mount Industrial PC Case 28 6lbs 12 97kg 5V 12V 19 W x 21 25 D x 3 5 H 115V 60Hz AC current 482 mm W x 540 mm D x 89 mm H 230V 50 Hz European TR363 2U 19 Rack Mount Industrial PC Case 29 0Ibs 13 15kg 5V 12V 19 W x 21 25 D x 3 5 H 115V 60Hz AC current 482 mm W x 540 mm D x 89 mm H 230V 50 Hz European TR364 2U 19 Rack Mount Industrial PC Case 29 4lbs 13 34kg 5V 12V 19 W x 21 25 D x 3 5 H 115V 60Hz AC current 482 mm W x 540 mm D x 89 mm H 230V 50 Hz European Remote Connection Network 10BASE T 100BASE TX Ethernet Modem 56K modem
96. imit Figure 57 Performance Settings Screen e Pause video stream for idle users Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth o Never default Video data will continually be sent to Remote PC constantly updating the screen even if the remote user is Idle sending no active input to TeleReach o After 5 15 30 60 or 120 minutes Video data flow to the Remote PC will pause after the selected time period has passed with no active input from the Remote PC e Maximum total Bandwidth usage Sets an upper limit to the amount of bandwidth that can be consumed by this one TeleReach unit o No Limit default TeleReach can consume as much bandwidth as needed o 10 5 2 or 1 megabit or 512 256 128 kilobit Total bandwidth available to be consumed by this TeleReach unit is limited to the selected quantity The lower the bandwidth allowed the slower the performance that may result e Maximum Bandwidth per user Sets an upper limit to the amount of bandwidth that can be consumed by each user logged onto this one TeleReach unit NOTE The availability of concurrent remote access is determined by the global setting PC Share Mode on the Security Configuration screen Figure 56 or individually by user profile through the Keyboard and Mouse Control and Concurrent Access Mode settings on the User Account Settings screen Figure 63 Control of Tele
97. in to TeleReach Logged in YES and type lt L gt to log off the selected user TeleReach will ask you if you are sure that you want to log off this user o Y Yes The selected user will be logged off of TeleReach and their remote session will end TeleReach will return you to the Add Change or Delete User Accounts screen Figure 62 showing all user profiles with the selected user listed as no longer logged in o N No TeleReach will return you to the Add Change or Delete User Accounts screen Figure 62 showing all user profiles with the selected user still listed as being logged in 255 80 2110 66 Local Administrative Functions N Next page or P Previous page When the list of users on the Add Change or Delete User Accounts screen Figure 62 is long use the keys lt N gt or lt P gt to scroll through the list one screen or page at a time V View TeleReach status TeleReach 192 168 50 173 23 kUMa 12 18 2001 07 08 33 Figure 64 TeleReach Event Log Screen The TeleReach Event Log screen Figure 64 shows a log file containing information about TeleReach log in and connection activities This Event Log stores TeleReach events such as user login or logout bad login attempts Admin login and logout at the TeleReach Admin console Admin changes to the system configuration Admin user profile additions changes or deletions modem activity system startup and shutdown and all errors that occur Se
98. included Protocols TCP IP and UDP Remote PC Software Operating system of Remote PC Windows 98 2000 or NT to support TRC software Target Server Hardware PS 2 style keyboard PS 2 style mouse and VGA style video output PS 2 style mouse and standard Windows mouse drivers Does not support serial type mouse or non standard mouse drivers PC type servers with HD15 video separate sync Automatically supports video resolutions for Target PCs 640 x 480 800 x 600 1024 x 768 1152 x 864 1280 x 1024 Cable Specifications Standard RJ11 based phone cord to connect modem to a phone line provided Category 5e UTP cable to connect to network KVM Switch Specifications Supports KVM switches utilizing an On Screen User Interface including Raritan s Paragon MasterConsole Mx and MasterConsole II models Electrical Specifications TeleReach is powered by a standard PC 5V 12V power supply It runs off standard 120V 60Hz AC line current 230V 50 Hz European The Frame Grabber card is powered by 5V 12V supplied over the Computers PCI bus APPENDIX G Sun Target Servers 89 Output Specifications Direct Analog User Console PS 2 Keyboard PS 2 Mouse HD15 Video TeleReach Admin Console PS 2 Keyboard HD15 Video Monitor must support resolutions that are at least one step higher than the highest Target Server resolution 255 80 2110 90 APPENDIX E Sun Target Servers APPENDIX G Sun Target Servers TeleRe
99. inter in the gray area scrolls the viewed image in the direction of the mouse pointer The Options window is also used to set the KVM Switch OSUI Hotkey see Configure TeleReach To Match Base KVM Switch s Hotkey in 6 Remote Operation Admin remote access to TeleReach administration screens see Appendix B Remote Administration Administrative users can send a reboot command to the TeleReach unit restarting TeleReach from a Remote PC The remote connection will be terminated and must be reactivated after TeleReach reboots Toggle ON or OFF to show or hide the TeleReach Toolbar at the top of the TeleReach window The toolbar contains buttons representing the most commonly used TeleReach functions Toggle ON or OFF to show the TeleReach Status Bar at the bottom of the TeleReach window The status bar contains information about the current session including video sensing progress bandwidth usage security and number of current remote connections to TeleReach Arranges all open windows so that they overlap Arranges all open windows in a non overlapping tile format Arranges all of the minimized windows Closes all windows currently open within the TeleReach window Displays TeleReach software version number creator and copyright APPENDIX B Remote Administration 73 APPENDIX B Remote Administration Initial setup of TeleReach should be performed locally at the TeleReach Admin Console following 3 Setup and 8 Lo
100. irst active keyboard mouse input status on each available channel APPENDIX J Troubleshooting 95 APPENDIX J Troubleshooting Problems And Suggested Solutions Remote Connection Problems Solution cannot connect to TeleReach via dial up modem Ensure that you have specified the modem device for your Remote PC in the Add Connection Window Dial up type connection modem field Although concurrent connections may be enabled either globally or individually the modem in TeleReach will only accommodate one remote connection at a time ensure that someone else is not already connected via modem Ensure that your user profile has modem access enabled and that TeleReach is configured to enable a modem interface on the Network Configuration Screen Ensure that the communication port chosen by the network administrator on the Network Configuration screen Figure 53 matches the port set in your connection profile Figure 23b cannot connect to TeleReach via LAN WAN or Internet Re check the IP settings for TeleReach from the TeleReach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly as per your Network Administrator s instructions Ensure that your user profile has network access enabled and that TeleReach is configured to enable a network interface Ensure
101. is slow to update Internet Flow Control adjusts TeleReach s video data streaming process to compensate gt Checkbox selected Enables Internet Flow Control gt Checkbox de selected default Disables Internet Flow Control e Smoothing Smoothing detects video pixels that stray from the majority and assigns them the closest matching majority color Helps reduce noise to improve TeleReach s performance speed After initial analysis of a Target Server s video image captured video data undergoes a smoothing algorithm prior to compression and delivery to a Remote PC gt Off No video smoothing gt Max The greatest video smoothing possible resulting in the largest reduction of video noise and faster TeleReach performance NOTE Higher settings for smoothing may result in a poor video image If too many color pixels are assigned majority colors then a color flattening effect may occur diminishing the detail of the video image 11 SECURITY TAB To enter security key fill in the assigned security key on the Security Tab in the Add Connection Window Figure 24 NOTE Simply leaving the security tab default settings blank with no key entered will ensure a successful initial remote connection if no private key has been set by the administrator on the Security Configuration screen Figure 56 see 8 Administrative Funcitons However entries to the Security tab can be made now or later on before a remote connectio
102. libration KVM On Screen Display tuning and Target Mouse Pointer adjustments all serve to enhance TeleReach performance Yes TeleReach offers a variety of performance enhancements to optimize a chosen connection method Color Depth Progressive Update and Internet Flow Control are just a few of the adjustment options available to speed response time Color Depth for example can be adjusted all the way down to black and white to decrease the data load during an emergency midnight modem connection to mission critical servers over low bandwidth Yes TeleReach fits into most any network configuration utilizing standard TCP IP The network administrator simply adds TeleReach as a node on the network via the TeleReach Admin Console 94 APPENDIX I Frequently Asked Questions Question What is the slowest connection TeleReach can handle Can perform a Dial up modem connection to TeleReach over a PBX line Can use TeleReach within my local network Can TeleReach accommodate multiple remote connections at the same time Answer TeleReach offers scalable performance based on bandwidth available down to 20kbps No Modems require an analog telephone line TeleReach can be used in any computer network that supports TCP IP and UDP TR364 and TR362 models enable 4 and 2 multiple user connections respectively In addition up to 5 multiple users can remotely connect to TeleReach and concurrently share control on a f
103. lling in any bits of missing video data Manually senses and aligns TeleReach with video settings and image of active Target Server Calibrates the Color Settings in the Video Settings window see 7 Fine Tune TeleReach Control Software Opens the Settings window to adjust the Video Settings including Noise Filter PLL Settings Color Settings and auto sensing of video See 7 Fine Tune TeleReach Control Software for information on automatic calibration of Color Settings Enables the user to change their current path if TeleReach is configured with multiple paths to multiple KVM configurations see C Path Configuration in 8 Local Administrative Functions Realigns Target Server Mouse Pointer with TeleReach Mouse Pointer Toggle button Deletes the TeleReach Mouse Pointer from the screen showing only the Target Server s Mouse Pointer inside the TeleReach window Recommended for LAN or very fast Internet connections only To invoke the TeleReach Mouse Pointer for access to Toolbar Icons simultaneously press the keys lt Ctrl Alt Q gt Opens an Options window with checkbox selections to turn on off scroll borders auto sync of dual mouse cursors and display of single mouse cursor instructions upon selection of the Single mouse cursor toolbar button A gray border will surround video displayed within the TeleReach window of the TRC software when the Show Scroll Borders checkbox is selected default Placing the TeleReach Mouse Po
104. lt Connect gt button The remote Login window Figure 72 will appear Type User Name and Password and click lt OK gt ES e Description LAN or Intemet Connection to TeleReach Name feeen OLS User Name Password E Remember nothing Remember user name 5 6 7 8 LAN or Internet Connection to TeleReach Modem Connection to TeleReach Close Remember user name and password Select a connection from the above list Cancel Figure 71 Connect Window Figure 72 Login Window NOTE Each Microsoft Internet Explorer Web Browser window can support only one remote connection to TeleReach at a time For multiple simultaneous remote connections via Web Browser a new Microsoft Internet Explorer window must be opened for each desired TeleReach connection 9 TeleReach will AutoSense the video of the image it is currently receiving from the KVM switch 255 80 2110 78 APPENDIX C Web Browser Access 10 Click the window title bar under the TeleReach toolbar to activate the window viewing the active connection Figure 73 and proceed with the remote session 28 TeleReach Web Client Microsoft Internet Explorer OF x File Edit View Favorites Tools Help e gt E P F x rn 8 2B a a g gesch _ Stop Refresh Home Search Favorites History Address EEA http ma 168 50 173 TrceWeb html eGo Links w o 2 ENAME DE E a e LAN or Internet Connection to TeleReach TeleR
105. ly The value 255 acts as a wildcard in any location of the IP mask address For example a mask of 10 0 0 255 instructs TeleReach to grant this user remote access from any remote IP address location within the range 10 0 0 0 to 10 0 0 255 Similarly a mask of 192 255 255 255 instructs TeleReach to grant this user remote access from any remote IP address location beginning with 192 o NO The user has no network connection capability Local Administrative Functions 65 e Allow Modem Access Determines whether this user will be able to access TeleReach via a Modem connection for access via and analog telephone line o NO This user will not have Modem connection capability o YES default The user will have Modem connection capability e Allow Web Browser Access Determines whether this user will be able to access TeleReach via Web Browser o NO This user will not have Web Browser connection capability o YES default The user will have Web Browser connection capability Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Add Change or Delete User Accounts screen Figure 62 C Change user profile Use the keys lt Tab gt lt T gt or lt gt to select a user from the Add Change or Delete User Accounts screen Figure 62 and press lt Enter gt or type lt C gt to change a user s profile specifics The User Account Settings screen Figure 63 will appear Use the keys lt T
106. mended on each Linux GUI Target Server for the mouse acceleration and threshold settings and the video settings Mouse Settings Set each Linux Target s mouse acceleration 1 and threshold 1 This can be done from the GUI Figure 83 or with the command line xset mouse a t where a is the acceleration and t is the threshold Mouse motion Acceleration Stow j Fast Threshold Smt A Large Figure 83 Graphical User Interface Linux Mouse Settings Video Settings For optimal TeleReach performance ensure that each Linux Target Server is using a resolution supported by TeleReach Figure 18 or a standard VESA resolution and refresh rate Each Linux Target should also be set so the blanking times are within 40 of VESA standard values For each Linux Target Server o Go to the Xfree86 Configuration file XF86Config Using a text editor disable all non TeleReach supported resolutions Disable the virtual desktop feature which is not supported by TeleReach Check blanking times 40 of VESA standard Restart computer ooon NOTE lt Ctrl Alt Plus gt will change the Linux Target s current resolution scrolling through all available resolutions that remain enabled in the XF86Config file 255 80 2110 92 APPENDIX I Frequently Asked Questions APPENDIX I Question What is TeleReach How does TeleReach work What level of control does a TeleReach remote user have over attached T
107. mote access from any remote IP address location within the range 10 0 0 0 to 10 0 0 255 Similarly a mask of 192 255 255 255 instructs TeleReach to grant remote access from any remote IP address location beginning with 192 e Private key Enter a private key password This private key acts as a second level of password protection Only remote users that know the private key password in addition to their user name and password can log in and connect to TeleReach O Confirm private key Enter private key password again for re confirmation NOTE Private key passwords are case sensitive For remote user log in they must be entered by the user in the exact case combination in which they were created here Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Configuration Menu Figure 52 Saved Configuration changes will not take effect until TeleReach is restarted 255 80 2110 56 Local Administrative Functions P Performance Settings The Performance Settings screen Figure 57 is used to setup TeleReach s video data transfer and bandwidth parameters Use the keys lt Tab gt lt T gt or lt J gt to select each line on the Performance Settings screen and the lt space bar gt or the lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt J gt when your entry on each line is complete TeleReach 192 168 50 173 No Limit No L
108. mputer that uses TeleReach Control TRC software or Microsoft Internet Explorer to view Target Servers remotely through TeleReach 255 80 2110 Installation User Ports 1 4 DB25 Male To User Console s Tel Line Frame Grabber KVM for direct analog access RJ11 RJ45 Yellow Green to KVM switch Modem Port Network Port LED Indicator LED Indicator RE N g 7 j T T rt C e SC C ZE i 3 f T j x 5 JL Tel Line ke E T Ss SS cy e BW Si Es Se S Ze ae a UK DEED OK Power Supply On Off 6 pin mini DIN Female HD15 Female KVM Ports 1 4 Keyboard of Monitor of DB25 Female TeleReach Admin Console TeleReach Admin Console To KVM Switch es Figure 3 Back of TeleReach 1 Connect TeleReach to user port s of base Raritan KVM Switch es in pre established KVM configuration NOTE KVM switch and Target Servers can remain powered ON when connecting TeleReach For a Paragon Figure 4 a Connect DB25 Male end of provided CCP20 cable to a DB25 Female KVM Port 1 on back of TeleReach Figure 3 b Connect keyboard mouse and video legs of provided CCP20 cable to keyboard mouse and video user ports on a UST1 Paragon User Station Connect TeleReach to Paragon Back of Paragon UST1 ri
109. n The KVM configuration works fine alone but there seems to be a problem with the Sun Targets when TeleReach is utilized See Appendix G Sun Target Servers When reboot a Target Server through TeleReach from a Remote PC cannot access the Target Server s BIOS It seems TeleReach is not accepting the BIOS entry command keystroke To access a Target Server s BIOS first temporarily de select the Sense video mode changes automatically checkbox in the Video Settings window accessed with the Video Settings button on the TeleReach toolbar Video auto sensing slows remote viewing of the reboot process and makes it difficult to send BIOS access keystrokes to the Target Server from a Remote PC because auto sensing tells TeleReach to work constantly to keep up with the Target Server s feverishly changing video screens during reboot De selecting the auto sense checkbox frees TeleReach to accept and convey BIOS access keystrokes It also aides in the quick interpretation of rapidly changing video screens Be sure to re select the checkbox when finished with BIOS access 255 80 2110 100 APPENDIX J Troubleshooting TeleReach Problems Solution There is no control and no frame grabbing activity occurring TeleReach seems to have locked up An internal serial data cable which connects the frame grabber card to the motherboard of TeleReach may have become disconnected Contact Raritan Technical Support
110. n be accessed by more than one user administrative users only at a time Control is based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control NOTE PC Share Mode is a global setting For individual user access settings see Keyboard and Mouse Control and Concurrent Access Mode on the User Account Settings screen Figure 63 Each user profile can be individually set to enable disable keyboard and mouse control and concurrent access e Logout idle users Offers an option for TeleReach to automatically disconnect remote users after certain selected time intervals of inactivity have passed o Never default Idle remote users will never be disconnected o After 5 15 30 60 or 120 minutes Idle remote users will be automatically disconnected from TeleReach after the selected time period has passed with no active input from the Remote PC e Log out of KVM on disconnect Sets automatic log out from connected KVM s OSD Local Administrative Functions 55 NO default No special commands will be given to effect to the OSD of the connected KVM switch upon user remote disconnection from TeleReach When a remote user disconnects from TeleReach the OSD of the connected KVM switch will remain in the state last seen by the user YES When a remote user disconnects from TeleReach then TeleReach will automatically send a lo
111. n is established by modifying an existing connection profile via the lt Modify gt button in the Connect window Figure 22 before remote connection is established Add Connection E Connect Compression Sect L Private Key f Confirm Private Key The private key MUST match the private key set by the administrator or connections will be denied Cancel Figure 24 Add Connection Window Security Tab 255 80 2110 22 Prepare A Remote Connection e Private Key Enter the private key password that matches the private key entered by the Administrator at the TeleReach Console if any in the Security Configuration screen Figure 56 see 8 Administrative Functions This private key acts as a second level of password protection Only remote users that know the private key password in addition to their user name and password can log in and connect to TeleReach gt Confirm private key Enter private key password again for re confirmation 12 Click lt OK gt to save the configured connection profile or lt Cancel gt to exit without saving Other Connect Window Buttons Once a connection profile has been established it can be removed or modified at a later date LAN or Internet Connection to TeleReach Modem Connection to TeleReach Add gt Remove m o gt Close Select a connection from the above list Figure 25 Connect Window Buttons Remove Removes or deletes a sele
112. native name entered on the Network Configuration screen NAS PORT TYPE The value ASYNC 0 for modem connections and ETHERNET 15 for network connections NAS PORT Always 0 FILTER ID Any FILTER ID attributes returned by the RADIUS server during authentication will be sent in each accounting request CLASS Any CLASS attributes returned by the RADIUS server during authentication will be sent in each accounting request ACCT AUTHENTIC How the user was authenticated Either RADIUS 1 if the user was authenticated by the RADIUS server or LOCAL 2 if the user was authenticated by TeleReach s built in user name database TERMINATE CAUSE If this is a STOP request the reason the user was terminated Either USER_REQUEST 1 LOST_SERVICE 3 SESSION_TIMEOUT 5 or ADMIN_RESET 6 APPENDIX E The RADIUS Server 87 RADIUS Access Challenge A RADIUS server can require additional information from the user besides user name and password The type of information will depend on the authentication method used by the RADIUS server After TeleReach sends the initial ACCESS REQUEST packet the RADIUS server can return an ACCESS CHALLENGE packet The ACCESS CHALLENGE packet will contain one or more reply messages for the user TeleReach will display the reply messages and ask for the user s answer to the RADIUS server s challenge In the remote application the RADIUS Challenge dialog box Figure 81 w
113. ncel Keys to Press All Keys h Scroll Lock Keys to Release e Macro Sequence Press Left Ctrl Press ESC Release Left Ctrl o Clear Cancel OK Keys to Release Select Left Ctrl click lt Release Key gt button Select ESC click lt Release Key gt button Add Keyboard Macro Eg Keyboard Macro Name Windows Start Menu Hot Key Combination l CTRL ALT 1 hd Keys to Press Keys to Release Macro Sequence Jal Keys X Scroll Lock Press Left Ctrl Press ESC Release Left Ctrl Remove N Clear Cancel OK 5 Macro Sequence UP gt button Highlight Release ESC click lt Add Keyboard Macro x l Keyboard Macro Name Hot Key Combination windows Start Menu CTRL ALT 1 x Keys to Press fal Keys x Left Windows Key Right Windows Key Menu Key Print Screen SysRq Pause Scroll Lock sl SE eg Riess hey Keys to Release jelase Key Remove EJ Macro Sequence Press Left Ctrl Press ESC Release Left Ctrl Clear Cancel Click lt OK gt to finish Figure 77 Example Building A Keyboard Macro for the Windows Start Menu Sequence Ctrl Esc 255 80 2110 82 APPENDIX D Keyboard Macros Running A Keyboard Macro Once a Macro is built it can be run via mouse activation or Hot Key combination if a hot key is chosen Mouse Activation For the Start Windows Menu example the Star
114. ned a FILTER ID attribute with the string TeleReach NAP then the user would have network access administrator and PC Share permissions The user would not have web browser permissions APPENDIX E The RADIUS Server 85 NOTE When the Default RADIUS permissions option is set to None must use RADIUS attributes RADIUS user access to TeleReach will be denied unless the FILTER ID is used to grant the user permissions 255 80 2110 86 APPENDIX E The RADIUS Server RADIUS Attributes Generated by TeleReach TeleReach sends the following RADIUS attributes to the RADIUS server with each access request Attribute Data USER NAME The user name entered at the login screen USER PASSWORD In PAP mode the encrypted password entered at the login screen CHAP PASSWORD In CHAP mode the CHAP protocol response computed from the password and the CHAP challenge data NAS IP ADDRESS TeleReach s IP Address NAS IDENTIFIER If the TeleReach units name entered at the TeleReach Admin Console on the Network Configuration screen is left to the default name TeleReach then the identifier will simply be TeleReach If another name is entered as an alternative to the default name TeleReach then the identifier will be TeleReach lt name gt where lt name gt represents the alternative name entered on the Network Configuration screen NAS PORT TYPE The value
115. nnect at TeleReach login Up to 2 users can connect to the first Path KVM configuration and TeleReach will automatically assign the next open channel on the selected path to each user Only 1 user can connect to each of the remaining Paths KVM configurations e 4 Paths Used when TeleReach is connected to four KVM configurations or 4 individual servers There are four main paths one to each KVM configuration or server Target Computers Target Computers H i ul L s l a vd KVM KVM Switch Switch eege KVM Target Computers Y VU KYM VM Switch Switch User Ports 1 4 Back of TeleReach TT m gt EUR KVM Ports 1 4 User Consoles For direct analog access To KVM switch Figure 55e 4 Paths 1port for each path The user must select the Path or KVM configuration to which they wish to connect at TeleReach login Only 1 user can connect to each Path KVM configuration Local Administrative Functions 53 2 Use the keys lt Tab gt lt T gt or lt gt to move into the Path Name field and enter a name for each path KVM configuration a Backspace over the default path name b Enter a new name for the path and press lt Enter gt c Repeat for each path to be named Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and retu
116. o the corresponding KVM Port For example the User Console attached to User Port 1 will view the KVM switch or server attached to KVM Port 1 Similarly the User Console attached to User Port 2 will view the KVM switch or server attached to KVM Port 2 and so on Setup 15 Fine Tune KVM Switch 1 Paragon a One by one from the Direct Analog User Console view each Target Server accessible from the UST1 connected to TeleReach and adjust the gain setting to negative 15 Paragon video gain can be adjusted by pressing the or key while accessing any On Screen User Interface menu The bottom of the OSUI menu will show the gain setting as the or keys are pressed Gain settings around negative 15 generally result in the clearest image when each Target Server is viewed through TeleReach from a Remote PC b Adjust the help menu at the bottom of the KVM On Screen Display menu so that it is static and does not scroll Bring up the User Profile On Screen Menu press lt F4 gt while viewing any OSUI menu and set the Help Mode at the bottom of the User Profile menu to Single Line 2 MasterConsole MX a Adjust the help menu at the bottom of the KVM On Screen Display menu so that it is static and does not scroll Bring up the User Profile On Screen Menu press lt F4 gt while viewing any OSUI menu and set the Help Mode at the bottom of the User Profile menu to Single Line Fine Tune Connected Target Servers Target PCs 1
117. of user licenses purchased Be sure to enter your user license key codes by selecting K Key Configuration in the Configuration menu Use the keys lt Tab gt lt T gt or lt gt to select each line on the User Account Settings screen and the lt space bar gt or the lt lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt J gt when your entry on each line is complete Local Administrative Functions 63 TeleReach 192 168 50 173 KE HEKKKHE YES NO YES YES YES NO YES NO Figure 63 User Account Settings Screen e User Name Enter a new user name e Password Enter a password to be associated with this user name o Confirm password Enter password again for reconfirmation of keystrokes NOTE Passwords are case sensitive For user log in passwords must be entered by the user in the exact case combination in which they were created here NOTE User names and passwords entered in this TeleReach user profile database each have a 24 character limit RADIUS user names and passwords can each be up to 128 characters e Account Enabled o YES default Permits this user name and profile to be actively used to gain access to TeleReach o NO The saved user profile will exist but cannot be actively used to log in to TeleReach e Administrator o NO default The user name being profiled will not have Administrator privileges o YES
118. ogin window Figure 29 will appear 5 Type in your User Name and Password NOTE For administrator information on setting up user name and password profiles see 8 Local Administrative Functions User profiles can be set via TeleReach or by utilizing the RADIUS server TeleReach s default Login user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lower case letters 6 Video Path Use the pull down menu to select the Video Path to which you wish to connect NOTE For TR361 models there is only one path so there will be no choice of Video Path on the Login Window For TR362 TR363 or TR464 models with a set Path Configuration of 1 path see 48a and 49a the Video Path drop down selection will not appear on the Login Window Instead since all paths lead to the same KVM configuration TeleReach will automatically connect to the next open path 7 Select lt Remember nothing gt to keep user name and password from automatically appearing on next login select lt Remember user name gt to automatically supply this user name on next login or select lt Remember user name and password gt to automatically supply this user name and its password on next login Remote Connection To TeleReach 27 8
119. ogout and view TeleReach status since logout would cause the remote user to loose contact with TeleReach See 8 Local Administrative Functions for an outline of administrative functions associated with each administration menu and screen Closing Remote Admin Console Window To end the remote administration session simply close out the Admin Console window by clicking the X in the window s top right corner APPENDIX C Web Browser Access 75 APPENDIX C Web Browser Access TeleReach features Web Browser access providing a connection from any Remote PC supporting Microsoft Internet Explorer 4 0 This access is available in addition to remote connection via TRC software Web Browser access features are similar to TRC access features NOTE Only Microsoft Internet Explorer 4 0 supports TeleReach Web Browser access Netscape or other Web browsers do not support TeleReach Web Brower access NOTE Only TeleReach models TR364 TR363 and TR361 feature Web Browser Access NOTE To enable Web Browser access to TeleReach administrators must set Enable Web Browser Interface to YES the default on the Network Configuration screen Figure 53 and Web Browser access privileges for the connecting TeleReach user profile must be enabled by setting Allow Web Browser Access to YES the default on the User Account Settings screen Figure 63 Web Browser Access Versus TeleReach Remote Client TeleReach s adv
120. options may be set at a later time through the main menu See Local Administrative Functions in your TeleReach User Manual Press B to begin the TeleReach Setup Wizard Press X to bypass the Setup Wizard and proceed to the Main Menu Figure 12 Welcome to TeleReach Setup Wizard Screen 3 Press lt B gt to begin the TeleReach Setup Wizard Setup 11 4 The Key Configuration screen Figure 13 will appear TeleReach v2 5 Name TeleReach IP Address Key Configuration Key Status kel ke kel kel kel kel kel ke kel kel kel kend en H an Lass D el SSeS lz Jon e kend kel kend kend kd kel kd kend kend kend kd kend Total User Profiles CTRL S Save Changes ESC Cancel Changes TAB Next Field Figure 13 Key Configuration Screen 5 Enter each TeleReach Control User License Key purchased pressing lt Tab gt or lt Enter gt after each key is entered TeleReach Control User License Key codes can be found on the license certificates shipped with your unit 6 When all named user keys are entered press lt Ctrl S gt to save the keys entered All entered key codes will be saved and the Network Configuration screen Figure 14 will appear TeleReach v2 5 Name TeleReach IP Address B Network Configuration Name WTeleReach i Enable Ethernet Interface YES Obtain IP address automatically DHCP NO0 IP Address Ee Rz Re RH Subnet Mask 255 29
121. or Mode of operation Besides these minor differences in operation the TeleReach Web Browser Client and the installed TeleReach Remote Client offer identical features and capabilities 255 80 2110 76 APPENDIX C Web Browser Access Establishing A Web Browser Remote Connection 1 Open Microsoft Internet Explorer on the Remote PC 2 Type the IP address of the TeleReach unit to be accessed in the address line and click lt Go gt Figure 69 S KYM switches from Raritan Computer Inc Microsoft Internet Explorer File Edit View Favorites Tools Help e H lu A Bock omg Stop Refresh Home Search Adoress 192 168 50 173 G tt Bravo Raritan Masterful KVM Switches A full range of server management products KVM SWITCHES For more than 12 years the toughest critics over 25 000 IT DEE cn tm nen P ee eee ET E eee 8 ere Fe Figure 69 Web Browser Connection Through Internet Explorer 3 The TeleReach Web Client window will open Figure 70 Z TeleReach Web Client Microsoft Internet Explorer Jof x File Edit View Favorites Tools Help e 8 e Q Back Fopwerd Stop Refresh Home Search Connect to TeleReach eg Internet Figure 70 TeleReach Web Client Window 4 Click the lt Connect gt button on the TeleReach toolbar Figure 70 APPENDIX C Web Browser Access 77 The Connect window Figure 71 appears Click the desired connection profile to select it and then click the
122. ote Admin Console Window eee eneeeeetaeeeeeeeeeeeeaeeeeetieeeeenenaeenenaees 74 APPENDIX C Web Browser ACCESS cccccesseceeeeeeeeeeeesnenseeesneeseeeseeesesesuaeseeeseaeseeesnaesesesseaeseseseaeseseseaeeeeseanes 75 Web Browser Access Versus TeleReach Remote Cent 75 Establishing A Web Browser Remote Connechon 76 Ending a Remote Web Browser Connection and DiSCONNECTING ceeceeeeeeeeeeeeeeeeneeeeeenaeeeeeeaeeeeeenaas 78 APPENDIX D Keyboard Macro iscccccscccccesscteeiesssteg ces cutee sees sutiedee aster exe steve cessseeeees setere ars sttverestocdeeesteveceessters 79 Bunding A Keyboard Macros E 79 Running A Keyboard MACO aaor a EOT A O AAE TERI aed iededantes 82 le ee e EE ER Other Keyboard Macros Window Buttons 83 APPENDIX E The RADIUS Server ossea excesnsstecanzestecesnzeg ae E A A AAAA A A caseseecasnsene 84 Controlling TeleReach User Permissions via RADIUS FILTER ID Attributes 84 RADIUS Attributes Generated by TeleReach eceecccecccecestcneeeeetnneeeeetneeeeesneeeeesiaeeeeeetieeeeesieeeentnaeeeens 86 RADIUS Access Challenge E 87 APPENDIX F Specification sis EE ege cle scat evade st sl ege Eed deeg 88 Remote COnn ction D 88 Remot PC Seitwerge ee ENEE i nirai ha ee rai iri iaaa ee raa Ea E eai ee i a arani 88 Target Server Hardware csisesirsiisrreriar niriana eari EENS EENS EEN 88 Cable Specifications ed dE EENS 88 KVM SWitch Specifications nre iire retien a e a a ia E aa T aaae iaa Aeae aa raaa 88 Elec
123. ount Settings Screen Figure 57 Default RADIUS Permissions Must be set on the RADIUS Configuration Screen For ALL RADIUS user names and passwords TeleReach uses the initial permission assumptions as set under Default RADIUS Permissions User permissions Net Modem PC Share Admin permissions Net Modem PC Share None must use RADIUS attributes NOTE These initial RADIUS permissions can be changed for each individual user by overriding attributes returned by the RADIUS server Please see Controlling TeleReach User Permissions via RADIUS FILTER ID Attributes in Appendix E The RADIUS Server for more information o Admin permissions Net Modem PC Share All RADIUS authenticated users will have Administrator level with Admin powers access to TeleReach over the network or via modem All users will also have PC Share power giving them concurrent access Capability That means they can connect to TeleReach even if another user is already connected Keyboard and mouse control is also granted NOTE Control during concurrent access in PC Share mode will be based on first active keyboard mouse input so multiple remote users attempting keyboard input or mouse movement at exactly the same moment may experience uneven control NOTE RADIUS users with individual PC Share capability will only be able to connect concurrently to TeleReach provided the global PC Share Mode setting on the Security Configuration
124. pe in the IP address that you assigned to your TeleReach unit The TeleReach window or TeleReach web client Figure 26 will appear Click the Connect button Figure 27 The Connect window Figure 28 appears listing all created connection profiles Click the desired connection profile to select it and then click the lt Connect gt button The remote Login window Figure 29 will appear Enter your user name and password zl en Ars Ser When the connection has been established TRC Choose Tools gt Admin Console in the menu bar Web Browser Click on the Administration Console button in the TeleReach toolbar see Appendix A Local Administrative Functions 47 Main Menu TeleReach v2 5 Name TeleReach IP Address 192 168 50 173 Main Menu C Configure TeleReach U Add change or delete user accounts V View TeleReach status R Restart or shutdown the TeleReach X Logout S Logout amp view TeleReach status D Diagnostics Press TAB to move to an option and ENTER to select the option Figure 51 Main Menu A wide variety of functions can be performed from the Main Menu Use the keys lt Tab gt lt T gt or lt gt to highlight the desired selection or enter the desired letter then press lt Enter gt C Configure TeleReach TeleReach v2 50 Name TeleReach IP Address 192 168 50 173 Configuration Menu N Network Configuration C Path Configuration S Se
125. r Figure 25 TeleReach Icon TeleReach Web Client Microsoft Internet Explorer gt amp 2 aa ES Figure 26 TeleReach Web Client in Internet Explorer 3 Click the Connect button Figure 27 4 The Connect window Figure 28 appears listing all created connection profiles 255 80 2110 24 Remote Connection To TeleReach LAN or Internet Connection to TeleReach Modem Connection to TeleReach i ma ve Figure 27 Connect Button Modify Close gi Select a connection from the above list Figure 28 Connect Window Connect Button 5 Click the desired connection profile to select it and then click the lt Connect gt button 6 The remote Login window Figure 29 will appear Description wm Name fleleReach User Name Password ess VideoPath bai d C Remember nothing C Remember user name Ce Remember user name and password ez Figure 29 Login Window 7 Type in your User Name and Password NOTE For administrator information on setting up user name and password profiles see 8 Local Administrative Functions User profiles can be set via TeleReach or by utilizing the RADIUS server TeleReach s default Login user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt
126. r Interface For Web Browser access select YES the default is YES f Use Default TCP Port 5000 e YES default Utilizes the default port 5000 e NO Enter an alternate port number NOTE Firewall security must enable two way communication through default port 5000 or selected non default port If a non default port is utilized the selected port number set here must also be designated to match at the Remote PC for both a TCP IP Connection Figure 23a and a Dial Up Connection Figure 23b See Configure A Connection in 4 Prepare A Remote Connection NOTE TR361 TR362 amp TR364 models use only one TCP port default port 5000 Prior TeleReach models TR360 V2 require 3 open ports default ports 5000 5001 amp 5002 as indicated 8 Press lt CTRL S gt to save changes or lt ESC gt to cancel changes and return to the Configuration Menu Figure 45 9 Ensure that TeleReach is physically connected to network analog telephone line NOTE TeleReach requires support of TCP IP Transmission Control Protocol Internet Protocol and UDP User Datagram Protocol both locally and at the Remote PC 10 Select M Return to main menu and then press lt Enter gt 11 On the Main Menu Figure 44 select R Restart or shutdown the TeleReach Press lt Enter gt 12 Press lt R gt to restart TeleReach 13 TeleReach will restart and the TeleReach Initialization screen will appear Figure 47 14 Press
127. ration screen s to map path s to KVM Port s 1 Use the lt gt or lt gt keys to toggle between available entries for Path s to KVM Ports a 1 Path to all ports Used when ALL TeleReach KVM Ports are connected to one KVM switch configuration There is one main path to one KVM configuration and up to 4 users can connect to the KVM configuration Target Computers KVM Ports 1 4 User Consoles For direct analog access To KVM switch Figure 55a 1 Paths to all ports TeleReach will automatically assign the next open channel on the path to each user Local Administrative Functions 51 b 2 Paths 2 ports each Used when TeleReach is connected to two KVM switch configurations There are two main paths one to each KVM configuration Figure 55b 2 Paths 2 ports each Target Computers Target Computers m KVM Switch KVM Switch User Ports 1 4 Back of TeleReach EU E KVM Ports 1 4 EH EECH e aa d 8 d 3 User Consoles For direct analog access To KVM switch The user must select the Path or KVM configuration to which they wish to connect at TeleReach login Up to 2 users can connected to each KVM configuration TeleReach will automatically assign the next open channel on the selected path to each user MDO mu KVM Switch
128. rd 4 NOTE The Japanese version of TRC enables a Japanese keyboard at the Remote PC and also requires a Japanese keyboard to be set at the Target PC The interface information remains in English 5 Depending upon the configuration of the Remote PC the TRC setup program may also automatically install Direct X and Microsoft Foundation Class libraries if required 6 If Direct X or Microsoft Foundation Class libraries where installed then you will be directed to restart the Remote PC Otherwise restart of the Remote PC is not required A TeleReach Icon will be added to the Remote PC desktop Figure 19 Follow the steps below to Configure A Connection Configure A Connection 1 TRC Double click TeleReach Icon Figure 19 found on Remote PC desktop v Web Browser Open Internet Explorer and in the Address text box type in Se the IP address that you assigned to your TeleReach unit TeleReach 2 The TeleReach window Figure 20 or TeleReach web client will appear Figure 19 TeleReach Icon feg TeleReach ile Es Connection View Help eee S 8 2B MSE we K Connect TeleReach Z 255 80 2110 18 Prepare A Remote Connection Figure 20 TeleReach Window Figure 21 Connect Button 3 Click the Connect button Figure 21 4 The Connect window Figure 22 will appear TEAT E Gel Compression Security Description Add Connection Type TCPAP Connection zl Find TeleReach By mo
129. re and file system from the Recovery CD ROM 000E Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 000F Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 255 80 2110 104 APPENDIX J Troubleshooting Error Meaning Recommendation Code last 4 digits 0011 The Ethernet controller could not be There is a problem with the TeleReach hardware found 0012 The modem could not be found Power off the system and make sure the frame grabber card is inserted firmly If the problem persists there may be a problem with your TeleReach hardware 0013 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0014 There is a problem with the IP address Check the IP address configuration and reboot 0015 The DHCP server did not respond Make sure your DHCP server is operating correctly and then reboot TeleReach could not acquire an IP TeleReach address 0016 There is a problem with one of the Restore the software and file system from the Recove
130. re and file system from the Recovery CD ROM 001F Could not listen to the TCP write socket Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0020 Could not listen to the TCP read socket Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0021 TCP listen process failed Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0022 UDP listen process failed Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0023 SSL write failed Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0024 SSL read failed Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0025 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD RO
131. rect access to TeleReach Keyboard Monitor and Mouse Wide Area Network A group of computers that share a communication or network connection across a broad geographic area 255 80 2110 255 80 2110
132. reen Menu Exit On Screen Menu ESC My Computer Keyboard Macros Figure 74 Accessing the Keyboard Macro Window 2 The Keyboard Macros window Figure 75 opens Keyboard Macros EN peveeencnconazeacanencecneonenen Remove Hodiy Close D Select a macro from the above list Figure 75 Keyboard Macros Window 3 Click the lt Add gt button 255 80 2110 80 APPENDIX D Keyboard Macros 4 The Add Keyboard Macro window Figure 76 opens Add Keyboard Macro Ed Keyboard Macro Name Hot Key Combination No Hot Key DI Keys to Press fal Keys by Keys to Release Macro Sequence Left Windows Key Right Windows Key Menu Key Print Screen SysRq Pause Sanh z Release Key Remove El gt lear Cancel Figure 76 Add Keyboard Macro Window 5 Build the Keyboard Macro by accessing all the fields in the Add Keyboard Macro window Click lt OK gt when finished Keyboard Macro Name Type a name for the macro sequence Hot Key Combination Assign a keystroke combination hotkey from the pull down menu of choices If No Hot Key is selected then the keyboard macro built can only be run using the Remote PC s mouse If a hot key combination is selected then the keyboard macro built can also be run by pressing the assigned hot key combination Ctrl Alt on the Remote PC s keyboard Keys to Press Highlight each key to be included
133. rget Server s background to a solid light non black color with no screen savers a My Computer gt Control Panel gt Display gt Background tab gt Wallpaper lt none gt Click lt OK gt 8 Congratulations The Automatic Color Calibration process is complete NOTE Be sure to retrieve the TeleReach Control CD ROM from the Target Server at your earliest convenience NOTE Colors of Target Computer desktops may now appear darker through the TeleReach window than on the Direct Analog User Console or other analog User Consoles connected to a multi user port KVM switch This is normal Although the colors are darker the Automatic Color Calibration Routine has adjusted the Color Settings on TeleReach to reduce excess color data noise This data streamlining will increase the operational performance of TeleReach However if you feel that the colors a too dark they can be increased by accessing the Color Settings on the Video Settings tab in the Video Settings window Figure 42 Keep the Link Color Controls checkbox selected and increase the Offset slides slightly Local Administrative Functions 41 8 LOCAL ADMINISTRATIVE FUNCTIONS Initial Administrative Setup Procedure If you did not perform the configuration steps documented in 3 Setup first follow the following directions to initialize your TeleReach system with basic settings 1 Power ON TeleReach via power switch on back of TeleReach unit 2 The Main Menu
134. rn to the Configuration Menu Figure 52 Saved Configuration changes will not take effect until TeleReach is restarted S Security Configuration TeleReach 192 168 50 173 NO YES Private Mode Never NO NO Figure 56 Security Configuration Screen The Security Configuration screen Figure 56 is used to setup TeleReach security options Use the keys lt Tab gt lt T gt or lt J gt to select each line on the Security Configuration screen and the lt space bar gt or the lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt gt when your entry on each line is complete e Encryption mode Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer o No encryption No encryption or security Neither the initial connection authentication nor remote video data transfer are encrypted o SSL authentication NO data encryption This mode secures user names and passwords but not KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communications channel between TeleReach and the Remote PC during initial connection authentication No encryption security in place during remote KVM data transfer o SSL authentication data encryption default This mode secures user names and passwords and KVM data 128 bit Secure Sockets Layer SSL protocol provides a private communi
135. rowser entries not as keyboard communications to the OSUI 255 80 2110 102 APPENDIX J Troubleshooting am accessing TeleReach remotely via the Web Browser and cannot seem to open up a second remote Web Browser connection to TeleReach am connected and when try to open a second connection get some sort of message that must disconnect before making a new connection Each Microsoft Internet Explorer Web Browser window can support only one remote connection to TeleReach If you wish only one connection at a time then you can end the current remote session by disconnecting within the open Microsoft Internet Explorer window and then reconnect to an alternate path If you would like multiple remote connections via Web Browser then you must open up a new Microsoft Internet Explorer window for each active TeleReach remote connection to be performed APPENDIX J Troubleshooting 103 Event Log File and On Screen Error Codes TeleReach will display or log an error code in the TeleReach Event Log Screen Figure 64 whenever a problem occurs The error codes are 8 digit hexadecimal numbers The code contains two parts the first four digits contain the type of error memory network etc and the second four digits contain a location code This location code tells exactly where in the TeleReach program code the error has occurred These last four digits are the most useful in determining what has gone wrong
136. ry CD ROM TeleReach startup files 0017 There is a problem with one of the Restore the software and file system from the Recovery CD ROM TeleReach startup files 0018 There is a problem with one of the Restore the software and file system from the Recovery CD ROM TeleReach startup files 0019 There is a problem with one of the Restore the software and file system from the Recovery CD ROM TeleReach startup files 001A Error occurred while initializing the UDP Reboot TeleReach Make sure the BIOS memory test recognizes at socket least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001B Error occurred while initializing the TCP Reboot TeleReach Make sure the BIOS memory test recognizes at write socket least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001C Error occurred while initializing the TCP Reboot TeleReach Make sure the BIOS memory test recognizes at read socket least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001D Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001E Resource allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the softwa
137. s must be 10BASE T or 1O0OBASE TX Ethernet c Obtain IP address automatically DHCP e YES Enables dynamic IP addressing for TeleReach Each time TeleReach boots up it will request an IP address from the local DHCP server e NO default Assigns a fixed IP address to the TeleReach unit Recommended Use the lt gt or lt lt gt keys or type a period to move between fields within an IP address entry gt IP Address Enter the IP address for TeleReach given by your Network Administrator gt Subnet Mask Enter a Subnet Mask number provided by your Network Administrator gt Default Gateway Enter a Default Gateway number if your Network Administrator specifies one d Enable Modem Interface For Dial up Modem access select YES the default is NO e Enable Web Browser Interface For Web Browser access select YES the default is YES f Use Default TCP Port 5000 e YES default Utilizes the default port 5000 e NO Enter an alternate port number Local Administrative Functions 49 NOTE Firewall security must enable two way communication through default port 5000 or selected non default port If non default port is utilized the selected port number set here must also be designated to match at the Remote PC for both a TCP IP Connection Figure 22a and a Dial Up Connection Figure 22b See Configure A Connection in 4 Prepare A Remote Connection NOTE TR361 TR362 amp TR364 models use
138. screen Figure 56 also enables it o None must use RADIUS attributes No assumed initial permissions exist All RADIUS authenticated users will be denied access to TeleReach unless they are given specific permission to gain access Specific permission takes the form of FILTER ID attributes which are returned by the RADIUS server for each individual RADIUS user Please see Controlling TeleReach User Permissions via RADIUS FILTER ID Attributes in Appendix B The RADIUS Server e Authentication Type Controls which password authentication protocol will be used between TeleReach Control on the Remote PC TeleReach and the RADIUS server 255 80 2110 60 Local Administrative Functions o PAP Default PAP Password Authentication Protocol will be used to encrypt and authenticate the user s password NOTE PAP is slightly less secure than CHAP but some RADIUS servers require the PAP protocol o CHAP CHAP Challenge Authentication Protocol will be used to encrypt and authenticate the user s password Server Secret The RADIUS server and TeleReach as a RADIUS client share a common secret used to encrypt the RADIUS protocol data Enter the secret here The keystrokes entered for the secret can be any combination of keystrokes up to 128 characters in length o Confirm Secret Enter secret again for reconfirmation of keystrokes Primary Server IP Enter the IP address of the primary RADIUS server A primary server I
139. ser off TeleReach and exits to the TeleReach Event Log screen Figure 64 showing a log file containing information about TeleReach log in and connection activities D Diagnostics Displays the TeleReach Debug Log File Menu Figure 65 Some important commands are reviewed below Information on any command can be obtained by using the HELP feature TeleReach Diagnostic Console J V View log lt ENTER gt View more log Insert log marker P Pause Log Resume log C Clear the log Save the log DT Dump OS trace Tl Task info TS Thread status DH Dump handle info NETSTATS Network Statistics PPPSTATS PPP Statistics MODEM Send modem string PING Send a network ping RESET Reset to factory defaults RESTART Restarts TeleReach BACKUP Copy config data to floppy RESTORE Copy config from floppy EXPORTLOG Exports event log to floppy Type HELP lt commandName gt to get more information X to exit the diagnostic console Figure 65 TeleReach Debug Log File Menu V View the log Press the lt V gt key and then press lt Enter gt A Debug Log File Figure 66 displays The log file contains specifics on TeleReach s operational performance 255 80 2110 68 Local Administrative Functions mnEvent 6561 Grabber found at BAAADFOA BABADE8A irq BA JpenTRiNrapper ry No response received Snor the KUM Condition SE to receive k signature try chksum c_interface_open device open failed errno ound signature try chksum
140. system file system may be corrupt or the hard from the Recovery CD ROM drive may not be responding 0007 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0008 Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the recovery CD ROM 0009 Could not find the frame grabber card Power off the system and make sure the frame grabber card is inserted firmly If the problem persists there may be a problem with your TeleReach hardware 000A Frame grabber card is not responding Power off the system and make sure the frame grabber card is inserted correctly firmly If the problem persists there may be a problem with your TeleReach hardware 000B Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 000C Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the software and file system from the Recovery CD ROM 000D Memory allocation error Reboot TeleReach Make sure the BIOS memory test recognizes at least 64meg of RAM If the problem persists restore the softwa
141. t Menu Macro can be activated at the Remote PC by clicking the macro name Windows Start Menu which appears on the TeleReach window s Keyboard pull down menu Figure 72 after the macro is created fog TeleReach LAN or Internet Connection to TeleReach TeleReac 848 Connection SICH Video Mouse Tools View Window Help w ap A S Send Ctrl Alt Delete C Ve Enter On Screen Menu Exit On Screen Menu ESC Shortcut to Grpconv exe SS Figure 78 Activating A Macro via Keyboard Pull down Menu Keyboard Macros Windows Start Menu p Ctrl Alt 1 Or by highlighting the macro name Windows Start Menu which appears in the Keyboard Macros window after the macro is created and clicking the lt Run Macro gt Figure 79 Keyboard Macros EN Windows Start Menu Select a macro from the above list Figure 79 Activating A Macro via Run Macro Button in Keyboard Macros Window Hot Key Activation For the Start Windows Menu example the Start Menu Macro can be activated by simultaneously pressing the keys CTRL ALT 1 on the Remote PC keyboard since this was the Hot Key Combination selected when the macro was created APPENDIX D Keyboard Macros 83 Other Keyboard Macros Window Buttons Once a keyboard macro has been created it can be removed or modified at a later date Keyboard Macros x Windows Start Menu gt Remove gt voan gt Close Select a macro from the above list Fi
142. t space bar gt or the lt lt gt or lt gt keys to toggle between available entries Press lt Enter gt lt Tab gt or lt gt when your entry on each line is complete TeleReach v2 5 Name TeleReach IP Address 192 168 50 173 Radius Configuration Enable RADIUS Authentication Loi Enable RADIUS Accounting NO J Default RADIUS Permissions User permissions Net Modem PC Share Authentication Type PAP Server Secret Confirm Secret Primary Server IP ES Ee We 6G Secondary Server IP Le 8 8 8 4 Server UDP Port Standard Ports 1812 amp 1813 Press SPACE BAR to toggle the options CTRL S Save Changes ESC Cancel Changes TAB Next Field Figure 58 Radius Configuration Screen e Enable RADIUS Authentication Turns the RADIUS authentication function on or off o NO default RADIUS authentication is not operational At a user login attempt TeleReach will refer to the TeleReach database of user name and password profiles that has been entered and built by the system administrator see Figure 62 User Account Settings Screen o YES RADIUS authentication is operational At a user login attempt TeleReach will refer to the RADIUS server s user name and password database provided there is 255 80 2110 58 Local Administrative Functions not an exact matching user name and password in the TeleReach database of profiles Figure 59 LOGIN ATTEMPT User Name amp Password Entry Tele
143. tallation of TeleReach and are outlined in this section 1 Connect TeleReach to user port s of base Raritan KVM Switch in pre established KVM configuration PAP on Connect TeleReach Admin Console Install User Console s for direct analog access to KVM switch Connect power cord to back of TeleReach and AC power source Connect TeleReach to network and or analog telephone line Proceed to 3 Setup and follow the steps for TeleReach Power Up amp Network or Dial up Installation and Fine Tune KVM Configuration From Direct Analog User Console Target Computers KVM switch User Consoles For direct analog access To KVM switch TeleReach Admin Console TeleReach Admin Console Access via LAN WAN Internet or Dial up Modem Figure 2 TeleReach Configuration Remote PC teeny ey Keyboard monitor for TeleReach administration and setup From this console only TeleReach admin screens can be accessed Target Servers of the connected KVM configuration cannot be viewed Required for initial setup of TeleReach Target Server s User Console for direct analog access to KVM switch Remote PC The servers accessed remotely through TeleReach and its connected KVM configuration User Console keyboard monitor mouse connected through TeleReach for direct analog KVM switch local access to Target Servers A remote Windows based co
144. tes returned by the RADIUS server Please see Controlling TeleReach User Permissions via RADIUS FILTER ID Attributes in Appendix E The RADIUS Server o User permissions Net Modem PC Share Default All RADIUS authenticated users will have user level non administrative access to TeleReach over the network via TRC Client via web browser and via modem All users will also have PC Share power giving them concurrent access capability That means they can connect to TeleReach even if another user is already connected Keyboard and mouse control is also granted Figure 60 RADIUS Users Initial TeleReach Permissions Local Administrative Functions 59 RADIUS Authentication is set to NO Or RADIUS Authentication is set to YES but the user name and password entered exactly matches a user name and password in the TeleReach database of profiles J TeleReach Database of User Names and Passwords Used J TeleReach uses permissions set for each user by the system administrator on the User Account Settings Screen Figure 57 RADIUS Authentication is set to YES And user name and password entered does not match any user name and password in the TeleReach database of profiles J RADIUS Database Of User Names amp Passwords Used TeleReach has no predefined permissions set for each user since it is NOT using the TeleReach database of user profiles created by the system administrator on the User Acc
145. triGal SPOCHICATIONS ET 88 Output ee e EE onde eas ols dash a dee ta 89 APPENDIX G Sun Target Serve cccccessescecesseeeeeesecenseeesensesesneeseseseaeseeesueeseeesseaeeesesaeseseseaesesseaeseseseenes 90 APPENDIX H Linux Target ServerS sssssusseenunsnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 91 Mouse ne EE 91 VIdOO SEMINGS TEE 91 APPENDIX I Frequently Asked Questions cccesssenceseseeeeeeeeneeeeseseeeseeeseeeseeesseaeeeseseeeseseseaeseseseanseeseanes 92 APPENDIX 4 Troubleshooting ennaa Aa Aa AE AA AEA F EAA AANS 95 Problems And Suggested Solutions 0 0 0 0 ccccceeeee eeeeeeeeeeeeneeeeeeeceeeeeeaeeeeeeaeeeeeeaeeeseecaeeeeseiaeeeeeeiteeeeenaaes 95 Event Log File and On Screen Error Codes A 103 Table of Contents ll Important Information TeleReach s default Log On user name is lt admin gt with the password lt raritan gt This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password lt raritan gt must be entered entirely in lower case letters 255 80 2110 Introduction 1 1 INTRODUCTION TeleReach Overview Convenient secure high performance KVM access TeleReach is the easiest fastest most reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch no matter where you are or where your serv
146. tttntstttttt rnrn ASAE EEEEAEEESEEEEEEEEAESAE EEEE EE EEEE EE EEEn Ennn 41 Accessing Main Menu from TeleReach Admin Console AAA 45 Accessing Main Men Remote cscoceecscckeaecsca ty avecsbtaeeechecagscuetcesdasindaavacie dugesuenseceadindaauece tageasetarvastentie 46 Main Mem soss gedd ae ee es ea ee 47 ICT Configure Teletieach errnet a e a N aE a E E ETER 47 U Add change or delete user accounts 1 cccccccececeescneceteceteeecaeaecetecetesaaaeaeeeeeeetecsenieaeeeerenteenaneess 62 V View TeleReach status 66 R Restart or Shutdown the Telebeach nn nennn nnen 66 X ee 67 S Logout amp view TeleReach status 67 255 80 2110 II Important Information 1D ee e 67 APPENDIX A Toolbar Buttons Key Strokes amp Menu Controls c ccccceceeeeeseeeeeeeeeseeseeeeeeeeeeeeseneees 70 TeleReach Toolbar Key Stroke Combinations cccceeceeeeeeeeeeeeeeeeceeee ee etieeeeeeceeeeesiaeeesesieeeeneedeeeeeaas 70 Additional TeleReach Functional Key Stroke Combinations eccccceeeeeeeeeeneeeeeeeeeeeeeeeeeeeeseeaeeeeeeaeees 71 TeleReach Menu Controls vue cient etieia E geesde EEGEN 71 APPENDIX B Remote Administration cccccessesseeceeeeeeeeeeneeeeeeeeeeseeeseeeseeeseeeseeeseanseseseeeseeseseaeseseseeneeseene 73 Accessing Remote Admin Console Wimdow 73 Operating Remote Admin Console 0 cccccccceeeeeeeeeeeeeneee ee eeneeeeeecneeeeesaeeeeesaeeeeeeeeeeseeneeeeseiieeeeneateeenenaaes 74 Closing Rem
147. u p u CG d Gia e c CGMP o ce O BAJ S User Port 3 RB 8 Se et P P P Ei ease 5 Jee Ae ie ae User Port 4 RJ45 Network Port Figure 11 Network and Telephone Line Connections to TeleReach NOTE Network connections must be 10BASE T or 100BASE TX Ethernet NOTE TeleReach requires support of TCP IP Transmission Control Protocol Internet Protocol and UDP User Datagram Protocol both locally and at the Remote PC 6 Proceed to part 3 Setup and follow the steps for TeleReach Power Up amp Network or Dial up Installation and Fine Tune KVM Configuration From Direct Analog User Console 255 80 2110 10 Setup 3 SETUP Initializing TeleReach Parameters The steps below allow you to quickly setup TeleReach utilizing the TeleReach Setup Wizard Figure 12 For full Administrative Setup options see 8 Local Administrative Functions 1 Power ON TeleReach via power switch on back of TeleReach unit 2 The Welcome to TeleReach Setup Wizard Screen Figure 12 will appear on the TeleReach Admin Console Welcome to TeleReach TeleReach has not been configured Minimal configuration requirements to make TeleReach operational include entry of named user software key codes and assignment of an IP address or enabling the modem interface Following the TeleReach Setup Wizard is the simplest way to perform the configuration requirements needed to start working with TeleReach Additional configuration
148. ve IP Address Oo OU 0 DO C Name Mady DNS Name Close V Use Default Port Number Por Hunger p Select a connection from the above list Figure 22 Connect Window Figure 23a Add Connection Window Connect Tab Click the lt Add gt button The Add Connection window Figure 23a will appear CONNECT TAB Click the lt Connect gt tab Figure 23a Under Connection Type in the drop down menu select TCP IP Connection for setting up a LAN WAN or Internet connection profile or Dial Up Connection for setting up an analog telephone line modem connection profile a Fora TCP IP Connection fill in desired information Figure 23a e Description Type a meaningful name for the connection profile being created This name will appear in the Connect window once the connection profile addition is completed e Connection Type gt TCP IP Connection For LAN WAN or Internet connections Figure 23a o Find TeleReach By Choose one of the three following methods to identify the TeleReach unit for this connection profile v IP Address Enter the IP address assigned to the TeleReach unit v Name Enter the name assigned to the TeleReach unit NOTE If dynamic DHCP addressing is used for TeleReach then Find TeleReach by Name should be used a NOTE The factory default unit name for each TeleReach produced is lt TeleReach gt To change the default name on a TeleReach unit and institute a unique name see C Configure TeleRea

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