Face ID 2 user manual
Contents
1. Face ID 2 Face amp Fingerprint Recognition Terminal USER MANUAL CONTENTS 5 6 12 14 15 17 Chapter 1 Getting Started Viewing the Face ID User Manual in the Internet Face ID Included Accessories Face ID Included Printed Materials Activating Face ID Registering Face ID Chapter 2 Basics Introduction to Face ID Face ID Overview Main Menu Power On Off Button Touch Keypad Keybord Battery Date Time Voice Control Security Features Cleaning Face ID Restarting and Resetting Face ID Chapter 3 Connection Syncing Face ID Installations and Communications Ingress Online Activation Installation and Setup of Ingress Connecting Terminals to Ingress Using USB to Download Upload Data Communication Key Chapter 4 User Enrolling User Verifying User Adding User Information Deleting User Access Level Privilege 18 22 Chapter 5 System General Settings Adjusting Date Time Date Format Sound of Keyboard Voice Volume Power Key Display Settings System Language Style of Display View Toolbar Determining Default Verification Mode Picture Delay Sleep Time Fingerprint Settings Setting Threshold Number of Tries Display of Algorithm Version Display of Fingerprint Image Onscreen Face Settings Setting Threshold Camera Exposure Gain Adjusting Image Quality Log Settings Log Alert Update Interval Defining Work Codes Using Card Only Update System Information Record Termina2. Display Style gt Clock Display View Toolbar 10 01 01 Friday 09 00 00 Face G1 Face G2 Face G3 Check Out Fingerprint Choose either you want to hide or display the toolbar on the screen Always Display The toolbar always showing at the bottom of the screen Auto Hide The toolbar is hidden and reappear when you touch the soft touch panel Menu gt System icon gt Display gt Toolbar Style gt Choose your style gt Save Determining Default Verification Mode While Face ID offers 4 types of verification mode you can choose your preferred default mode Face ID automatically requires users to verify in this chosen mode unless user change to mode to his preference requirements Option available is face or fingerprint Menu gt System icon gt Dis play gt Default Verify Mode gt Choose your mode gt Save Picture Delay Picture delay is an idle period before the screen displays your loaded advertisement It ranges from 0 999 seconds Menu gt System icon gt Display gt Picture Delay gt Determine your time gt Save Sleep Time Sleep time is a period before the Face ID goes to sleep mode This setting is available as power saving feature of Face ID The time range is from 0 999 seconds Menu gt System icon gt Display gt Sleep Time gt Determine your time gt Save Fingerprint Settings Configure settings for fingerprint enrollment and verifica tion to achieve optimum effectiveness gt CONT
3. In Access icon you can configure 4 items which are ex plained below To access to Access Menu gt Access How Long It Takes Before The Door Locks Again This value is the time period for the door to lock again after it unlocks on successful verification Default value is 10 second and the range is between 1 10 Delaying Door Sensor This function only works if door sensor is available When a door is not closing for a specified time the sensor will trigger alarm system Specify the time of the delay De fault value is 10s the range is 0 99s Choose your prefer ence gt CONTENTS Choosing Door Sensor Type There are two types of door sensor available for door access which are Normally Open NO and Normally Close NC Once a door sensor is available you have to choose the door sensor type Default is None Delaying Alarm This function only works when there is alarm system in stalled with Face ID You can adjust the time before Face ID triggering an alarm system if the door is not closed A tap on the value will prompt a keypad Input the value in seconds The default value is 30s 13 gt TROUBLESHOOTING Unable to Connect Appears When this message appears it means that the settings for Face ID and the computer are not properly done Find out which method you are using to connect Face ID offers LAN RS232 RS485 and USB communication methods Re fer to Chapter 3 to further understan
4. or bright light Password Verification Password can be an option for those who do not prefer to use other verification methods To verify using password press 1 1 1 N gt insert User ID and press key button gt insert password and press OK Card Verification Place the card on the card scanning area and Face ID reads and verifies Adding User Information User information can be added into Face ID through two ways One is through Face ID and another through TCMS V2 To add change user information via Face ID press Menu gt User icon gt Select User ID gt Edit Add gt Save To search for users by name click on the alphabets at the bot tom of the screen User Management Query Add Fe re caro rwo On o 2 a A BECDEFGHIJSJALMAOPORSTUWWRYE Field What can you do User ID Edit user ID based on your company s employee numbering system Maximum length of user ID is 9 digit Name Edit Add name of in this field Maximum number of charac ters is 24 FP Delete Add Fingerprint FC Delete Add Face CARD Delete Add Card PWD Delete Add Password It is recommended that updating of user information be done through the TCMS V2 software After the information is updated sync TCMS V2 and Face ID to display the infor mation Delete User Only an administrator can do user deletion at Face ID To delete certain user s press Menu gt User icon gt Select User ID to delete gt Press Delete gt Press Delete anot
5. read The algorithm reads the minutiae points of your fingerprint the more it can read the better the result gt CONTENTS 29 30 The Face ID Doesn t Read Your Face Two possible causes for this to happen Have you stand properly and not making any fa cial expression Your position from the camera must be at a proper distance from the camera If you see your reflection at the camera you are at the right position Now were you making facial expression during verification Don t Stay calm and look at the camera And please do not cover your face with any thing Have you tested the camera of your Face ID The camera might not be working properly Test your cam era s performance Refer to Chapter 9 to Test the Face Cam era The LED is Blinking All The Time You have nothing to worry about unless the blinking light is red The green blinking light is indicating that Face ID is under its standby mode Red blinking light may signal prob lem in the Face ID Contact your reseller for consultation gt CONTENTS Duplicate Finger Appears Face ID is an intelligent terminal It will not accept the same fingerprint twice into its system If you have registered a fin ger into Face ID the system would prompt duplicate finger when you try to enroll that finger for another time Choose a different finger to proceed RFID Card Doesn t Respond Two possibilities for this problem Have you registered the ca
6. rights reserved No part of this book may be reproduced or transmitted in any form or by any means electronic or me chanical including photocopying recording or by any infor mation storage and retrieval system without written permis sion from FingerTec Worldwide Sdn Bhd Every precaution has been made to supply complete and accurate information In formation in this document is subject to change without prior notice DISCLAIMER No person should rely on the contents of this publication with out first obtaining advice from a qualified professional person The company expressly disclaims all and any liability and re sponsibility to any terminal or user of this book in respect of anything and of the consequences of anything done by any such person in reliance whether wholly or partially upon the whole or any part of the contents of this book FINGERTEC WORLDWIDE SDN BHD 2013 FingerTec Worldwide Sdn Bhd All rights reserved 062013
7. s requirements Menu gt Data icon gt Restore to Factory Settings gt Confirma tion is required Yes No gt CONTENTS 23 24 7 Bl usp Understanding the Need for USB Flash Disk Communication between Face ID and a PC is very impor tant to upload and download transaction data for time attendance and door access reports Face ID offers a few communication options such as LAN and serial cable con nections but sometimes there are scenarios that require USB Universal Serial Bus connectivity USB can connect Face ID with a computer for download and upload of user information and transaction logs Type of USB There is various type of USB available in the market Face ID can only work with USB flash disks that support minimum Linux Kernel 2 4 x working fine with Imation Transcend and Pen Drive minimum support Linux Ker nel 2 4 x To determine the type of USB compatible by FingerTec terminal please refer to this link at fingertec com newsletter HL_74 html Downloading Attendance Logs To download attendance logs from Face ID to the com puter Menu gt USB icon gt Download Transactions After download process is complete eject USB flask disk from Face ID and connects it to your PC that has been installed with TCMS v2 Upload the data from the USB into TCMS V2 for further processing gt CONTENTS Downloading User Data Enrolment of user must be done at the Face ID and during en rolment user da
8. speed To turn on RS485 connection and set the baudrate Press Menu gt Options gt Comm Opt gt RS232 gt Change the RS485 connection to Y To change baudrate Press Menu gt Options gt Comm Opt gt Baudrate gt Change the Baudrate accordingly Using USB to Download Upload Data A USB flash disk is useful in cases where the terminal is installed far from a PC or there is a connection problem To determine the type of USB flash disks compatible with the terminal please refer to this link at fingertec com newsletter HL_74 html using USB Press Menu gt PenDrive Mgmt gt Choose the operation that you want to carry out via USB flash disk Communication Key Since the software is controlled by an activation code and a prod uct key set the COMM key to zero Press Menu gt Options gt Comm Opt gt COMM Key gt Set to 0 4 j user Enrolling User Face ID can contain up to 700 face images and 3000 fin gerprint templates 10 000 card users This section cov ers user enrollment for face fingerprint card and pass word 1 Face Enrollment One face registration would take approximately 1 minute to completion The terminal snaps images from 5 angles of your face and generates a 3 dimen sional template for storage During enrolment on Face ID please stand straight and do not move your face or body and make sure that your face is calm with no extreme expression For height between 150cm to 180cm recommended distance betw
9. top right of the screen gt CONTENTS Records System Information Terminal Namie Serial Number 316143942000 MAC Address Q0 17 61 7F 0e 08 FP Algorithm FTFinger 2710 0 Face Algorithm FTFace VX5 0 Finmware Version Ver 8 0 Qbuild 77 Manufacturer Finger Tec Manufacture Tine 2008 10 14 14 30 35 Showing free storage and used storage of Face ID detailing user count admin count and password user It also displays other information such as FP templates Face templates Logs templates that have been used and available Terminal System Information Achmin O Pye Face TOQ 100000 100000 Loga Frot 6o5 Frot Free Users 0 A click on terminal displays Terminal Name Serial Number of Face ID MAC Address fingerprint and face algorithm firmware version manufacturer and manufactured date and time Every time an enrolment is performed or verification is done a transaction log is stored inside Face ID The data contains Terminal ID date time userlD and transaction ac tivity For example 010502100900000000001 0000 Description Code Terminal ID 01 Date ddmmyy 050210 Time hhmm 0900 User ID 000000001 Transaction Code 00 Terminal Activity 00 These logs need to be managed to maintain the effective ness of the terminal It is recommended to do the house keeping of data from the TCMS V2 software but there are 5 functions available in Data icon to enable you to manage your data in F
10. D on or off You can disable the button to avoid accidental shut off of Face ID Refer to page 18 Chapter 5 System Power Key for de tails Touch Keypad Press 1 1 1 N to view the touch keypad You can insert in puts to the Face ID through the touch keypad It contains numbers from 0 9 verification mode fingerprint verifica tion key and user gt CONTENTS 9 10 Keyboard Use the onscreen QWERTY keyboard to type in alphabet and number inputs into Face ID Type Upper Case Tap the arrow pointing up on the left corner of the key board to change the lowercase to uppercase Type Number Tap the 123 key to change the keyboard to display num bers Return Tap on Enter button to return Delete Tap the arrow pointing left on the right corner of the key board to delete your input Done Tap X on the keyboard top right corner when you are done using the onscreen keyboard gt CONTENTS Battery Face ID operates using power supply from a standard power outlet Internal battery The internal battery is provided as a separate accessory and it can last up to 5 hours Mini UPS Mini UPS 12V can also be used to provide power supply to Face ID Refer to accessory fingertec com for more information about accessories Date Time Face ID displays date and time at the home screen Choose date and time format based on your preference Press Menu gt System gt Date Time gt Select value gt Save Voice Co
11. ENTS 19 Setting Threshold Threshold is a level of fingerprint scanner s sensitivity Threshold determines how many percent of minutiae points on a fingerprint template being read by the sys tem The higher the threshold level more points are being read more restricted the system Configure the threshold for 1 1 and 1 N methods For 1 1 the range is from 15 50 and the recommended value is 35 For 1 N the range is from 5 50 and the recommended value is 45 Menu gt System icon gt Fingerprint gt 1 1 Threshold or 1 N Threshold gt Determine the Level gt Save Number of Tries You can set the limit to the number of tries for 1 1 veri fication The range is from 1 9 If a user s number of try exceeds the limit Face ID could trigger the alarm system to alert security that somebody is meddling with the terminal Menu gt System icon gt Fingerprint gt 1 1 Retry Times gt Determine the Level gt Save Display of Algorithm Version You can find out the Algorithm Version of your Face ID Algorithm version is important to know features that are loaded into it and having this knowledge would prompt you to upgrade your terminal for the latest features The Algorithm Version also determines the firmware for the version Neither the version can be changed nor deleted Menu gt System icon gt Fingerprint gt Algorithm Version 20 CONTENTS Display of Fingerprint Image Onscreen Face ID offers display of fingerpri
12. ace ID Deleting Transaction Logs Please make sure that you are certain when you want to do this operation The logs that are stored inside Face ID are the ones that have not been downloaded into TCMS V2 Deleting the logs means that no backup data available Menu gt Data icon gt Delete Transactions gt Confirmation is required Yes No Deleting All Data This function allows you to delete all attendance data and user information in the terminal Make sure that all user in formation has been backed up in TCMS V2 before perform ing this task Menu gt Data icon gt Delete All Data gt Confirma tion is required Yes No Managing User Privilege There are two user privileges in Face ID administrator and normal user You can delete administrator privilege but without an administrator normal user can access the menu easily and interrupt the settings Menu gt Data icon gt Delete Administrator gt Confirmation is required Yes No Deleting Screen Savers You can advertise your product and company corporate message in Face ID using screen saver function To delete all screen savers Menu gt Data icon gt Delete Picture gt Confir mation is required Yes No Resetting to Factory Settings There are some instances which require you to restore Face ID to original factory settings Upon completion of this task Face ID no longer keeps your settings in all functions Please redo all the settings to suit to your company
13. and do configuration to certain functions Capture face images in few directions Use to scan finger for confirmation of iden tity Read the card information based on the card system of Face ID Face ID is on standby or verification is suc cessful Red indicates problem or verification is fail Main Menu Enroll edit delete and insert user information from User icon Face ID 2 allows storage of 700 face images and 3000 fingerprint templates Setup Face ID 2 communication with computer through LAN RS232 and RS485 Set communica tion with a computer for a secure data transfer Configure the settings of Face ID from general to display setting to face and fingerprint At tendance settings and update settings are also done here Check user attendance and transaction logs that are available in Face ID and perform housekeep ing of the machine IE USB Cirl C7 lt J om i A 2 Auto Test A i Calibratio bd w we Access Transfer data to and from Face ID 2 using a USB flash disk Define shortcut function keys according to your company s preferences Run tests to Face ID to diagnose the terminal on various aspects Calibrate touch screen LCD panel of Face ID for sustained performance Setup siren schedule bell and time interval be tween rings Configure door access settings in Face ID Power On Off Button Use the power on off button to turn Face I
14. ation 1 N 1 N verification does not require any input of your user ID Stand in front of Face ID until you can see the reflection of your face on the panel and look at the cameras Face ID takes a second to verify your face gt CONTENTS 1 1 1 1 requires input of User ID before Face ID reads and verifies Press 1 1 1 N gt Input ID on the screen gt Press face icon gt Face ID reads and verifies Some precautions have to be taken to get a good read every time Stay firm do not move your head Do not cover your face Stay calm do not make extreme facial expression like stick your tongue out or cringe your face Do not stand too close or too far from Face ID Fingerprint Verification TN 1 N verification does not require any input of your user ID Place your finger properly on the scanner and Face ID takes second to verify your identity 1 1 1 1 requires input of User ID before Face ID reads and verifies Press 1 1 1 N gt Input ID on the screen gt Press fin gerprint icon gt Face ID reads and verifies Some precautions have to be taken to get a good read every time Make sure the center point of your finger is placed in the middle of the scanner for a good read Center point Recommended to use index finger Face ID accepts other fingers but index is the most convenient Make sure the finger is not wet too dry injured or dirty Do not press hard on the sensor just place it comfortably Avoid direct sunlight
15. code viewing of sms settings of face setting of fingerprint etc 9 MB AUTO TEST Who should do the Auto Test Auto Test page is to diagnose or analyze the conditions in Face ID There are several tests available in the Auto Test page and only administrator is allowed to perform the test Before running any tests kindly contact your reseller for advice or you could email support fingertec com Is The Screen OK Test Screen determines the quality and sensitivity of Face ID touch screen panel You will see lines of different colors click the screen to continue testing If there s a broken line or distorted colors on the screen kindly send your Face ID for repair Menu gt Auto Test icon gt Test Screen Checking the Voice Message Instructions Test Voice determines the quality of Face ID s audio Every click on the screen will emit different voice message If you found any distorted sound in any of the voice message or instruction kindly send your Face ID for checking Menu gt Auto Test icon gt Test Voice gt CONTENTS 25 26 Checking the Keyboard Keyboard Test is for you to check the condition of the key board Menu gt Auto Test icon gt Keyboard Test Inspection on the Optical Scanner To determine the condition of the fingerprint optical scan ner you need to run fingerprint test Once you go into the Test Fingerprint Face ID will display a white square on the screen Place your finger on the scanne
16. d the topic Admin Affirm Appears You are not the administrator of this Face ID terminal Only an authorized administrator of the system is allowed to ac cess the Menu Any attempt of normal user to access the Menu will prompt Admin Affirm message on the screen In case the administrator or he she has resigned from the company kindly contact your FingerTec authorized resel ler to access the Face ID Difficult to Read Finger Five things could be the caused of this Enrolment is not properly done Enrolment is the most important process to ensure that Face ID captures the best quality of your fingerprints Refer to chapter 4 for how to do a good enrolment The location of Face ID is not conducive The scanner does not work well in bright lighted area Cover the scanner a bit if this is the cause of the difficulty Shift the location area for a better performance Finger is not properly placed To get a good read make sure that your finger s center points are located at the middle of the scanner Adjust the position of your fingerprint as you see it onscreen The scanner is not cleaned or it is scratched Check the quality of the scanner If the scanner is dirty please clean it with microfiber cloth on the scanner If it s scratched contact your local reseller for a replacement Anything happen to your finger lately Make sure that the finger is not injured cut or bruised be cause it could cause difficulty to
17. e Face ID and displays System Broken on the panel Cleaning Face ID To clean Face ID please turn off Face ID and unplug all the cables Clean Touch Panel Use a dry cloth to clean Face ID Do not use any liquids household cleaners aerosol spray solvents alcohol ammo nia and abrasive solutions to clean the touch screen panel of the Face ID because it could damage the panel Clean Fingerprint Scanner Clean the fingerprint scanner with microfiber cloth Restarting and Resetting Face ID If something isn t working right try restarting or resetting Face ID Restart Face ID Push the On Off button Face ID to restart Face ID If you can t restart Face ID or if the problem persists you need to reset Reset Face ID Go to Menu press Data icon and click on Restore to Factory Settings Press Yes to confirm Resetting of Face ID will cause all your settings to return to the original factory settings gt CONTENTS 3 CONNECTION SYNCING FACE ID Installations and Communications USB Port At the rear of Face ID there are 6 connections available for Linking with USB flash disk for remote data transfer power and communications ED TCP IP Port Connecting with CAT 5 cable for LAN connection one end to this port and another to the computer s TCP IP Port TCP IP for Single Connection Linking Face ID to a single computer using TCP IP requires Ethernet 10 100Base T Crossover Cable 1 8 The cable can be
18. ec Copyright Notice amp Disclaimer 1 GETTING STARTED Viewing the Face ID User Manual in the Internet The Face ID User Manual is available in the package when you purchased the FingerTec Face ID The User Manual is also available online at fingertec com and user fingertec com Choose the language that you prefer for your User Manual Face ID Included Accessories Do not abuse the fingerprint sensor by scratching the sur face contacting the sensor s surface with heat pressing hard during placement of fingerprint for verification Clean the sensor occasionally with micofiber cloth to maintain the performance of the sensor Connection Wires Connect the wires to door lock doorbell RS232 and RS485 if required DC 12V Power Adapter Connect the power adapter to Face ID and plug it into a standard power outlet to charge Face ID Cat 5 Cable Connect the CAT5 to Face ID and another end for LAN connection a _ Stylus For easy navigation on touch screen LCD panel Screwdriver T10 screwdriver to open the back plate of Face ID for installation eo Q o USB Extension 7 Connect one end of the USB exten sion to Face ID and another to a USB flash disk to download upload data from to Face ID us A Packet of Bolts Use the bolts to mount the back plate of Face ID on the wall Measurement Tape Measuring installation height to achieve optimum performance for Face ID RFID Cards 5 pcs F
19. een Face ID and user is 0 5m To enroll face Press Menu gt User icon gt Add gt User ID 1 gt Insert User ID gt Select Face gt Follow instruc tions from Face ID to complete the enrolment Make sure that you look at the camera gt Select Privilege gt Save 2 Fingerprint Enrollment It is recommended to enroll two fingers for one user ID One template is default and another one is used for backup You need to check the quality of the fin gerprint before doing any fingerprint enrollment It is important to locate the center points of the finger be cause the center points has to be placed in the middle of the scanner during enrollment to get a good reading You also have to make sure that the fingers are not too wet or too dry for enrollment To enroll fingerprint Press Menu gt User icon gt Add gt User ID 1 gt Insert User ID gt Select Fingerprint gt Place your fingerprint 3 times following instructions given by Face ID gt Select Privilege gt Save Card Enrollment Default card for Face ID is RFID MiFare and HID card sys tems are available upon request To enroll card Press Menu gt User icon gt Add gt User ID 1 gt Insert User ID gt Select Card gt Wave the card at the scan ning area until the screen displays the Card ID gt Save Password Enrollment Face ID offers different enrolment methods and password can be used alone or in combination with other verification methods Maximum len
20. ess USING TCP IP It is important to setup the Ethernet to connect the terminals using TCP IP connection Setting up the Ethernet is done by enabling the Ethernet function Press Menu gt Options gt Comm Opt gt gt CONTENTS Ethernet gt Yes Turn off the terminal after you have set the Ethernet setting to Yes Now plug in the network plug to the Ethernet interface and turn the power on Determining the Netmask Gateway and NetSpeed For TCP IP connection please configure the netmask gateway and netspeed for the terminal Press Menu gt Options gt Comm Opt gt NetMask gt Insert the numbers Press Menu gt Options gt Comm Opt gt Gateway gt Insert the numbers Press Menu gt Options gt Comm Opt gt NetSpeed gt Choose the speed of your Ethernet connection USING RS232 CONNECTION For connection via RS232 baudrate is the de terminant of communication speed between the terminal and the software The higher the baudrate the faster the speed is To turn on RS232 connec tion and set the baudrate Press Menu gt Options gt Comm Opt gt RS232 gt Change the RS232 connection to Y To change baudrate Press Menu gt Options gt Comm Opt gt Baudrate gt Change the Baudrate accordingly USING RS485 CONNECTION For connection via RS485 baudrate is also the determinant of communication speed between the terminal and the software but the speed must be according to the speed of the converter Check your converter for the
21. ets you control the level of volume emitted by Face ID gt CONTENTS Turn On Off Face ID lets you to turn on off the voice based on your preference Press Menu gt System gt General gt Voice Prompts gt On Off gt Save Adjust Volume Default volume of Face ID voice is 60 The volume can go as high as 100 and as low as 0 To sustain the performance of speaker in Face ID it s recommended to stay at range 60 70 To adjust the volume Press Menu gt System icon gt General gt Volume 1 100 gt Set your number gt Save Power Key You can disable or enable the power on off button to avoid accidental shutdown of Face ID Disable Enable Press Menu gt System gt General gt Power Key gt Disable Enable gt Save Display Settings Customize your Face ID display to your liking and require ments System Language Face ID offers various languages to match your local require ments Maximum of 3 language packs available in Face ID and it s set according to your request during purchase De fault language is English Menu gt System icon gt Display gt Language gt Choose your language gt Save Style of Display Advertise your products or corporate message on Face ID during idle period Clock Display Half of the screen displays advertisement and the other half displays the clock MENU 10 01 01 Friday Switch to Fingerprint Mode F6 P 09 00 TP Check in Menu gt System icon gt Display gt
22. gth of password is 8 digit To enroll password Press Menu gt User icon gt Add gt User ID 1 gt Insert User ID gt Select Password gt Input password using the touch keypad gt OK gt Reconfirm password gt OK gt Save gt CONTENTS 15 16 Verifying User 1 1 One to One You have to identify your User ID before inputting any biometrics feature for verification For exam ple your user ID is 1008 and you use Face verifica tion One to one method requires you to key in user ID followed by your face to get verified 1 N One to Many You don t need to identify your User ID before inputting any biometrics feature for verification Simply look at Face ID for face identification or place your finger for verification Voice Message What Does It Mean Verified Identity verification is successful Face ID stores the transaction logs and opens the door if con nected to door access Try again please Identity verification is failed because the finger or face is not properly positioned the template is not available in Face ID or the password is incor rect Admin Affirm You are not administrator of the system and you cannot access Menu page Duplicate Finger This message only appears during registration when the finger that you want to enroll has been enrolled before Invalid ID For 1 1 verification User ID entered does not match with face or fingerprint Face Verific
23. her time for confirmation Access Level Privilege Face ID offers two types of access level or privilege Privilege What can you do Normal User Only use Face ID to verify your identity You cannot access into Menu and make changes into settings and system Administrator You are allowed to access into menu to enroll users and edit settings and system gt CONTENTS 18 5 9G SYSTEM General Settings Adjusting Date Time Face ID is a terminal to record time attendance and door ac cess activities of employees Precision in time and date can not be compromised for the system to work efficiently Ad just Date Time according to your time zone Press Menu gt System icon gt General gt Date Time gt Select Value gt Save Date Format Date format can differ based on countries for example in Malaysia date month year while in America month comes first Choose your date format according to your prefer ence The default format is dd mm yy Press Menu gt Sys tem icon gt General gt Date Format gt Select Format gt Save Sound of Keyboard Face ID emits sound when you press any of its buttons To turn on off the keypad sound Press Menu gt System icon gt Keyboard Beep gt On Off gt Save Voice Face ID has certain voice commands for users to guide user during enrolment and to notify user during verification Press Menu gt System icon gt General gt Voice gt On Off gt Save Volume Voice Control l
24. ingerTec provides extra cards for RFID 5pcs and for Mifare Card every package comes with only 1 sample card gt CONTENTS 5 Face ID Included Printed Materials e FingerTec Comprehensive DVD e Quick Start Guide e Pamphlet e User Enrollment Template Form e Warranty Card INSTALLATION TIPS Best installation location of Face ID 2 must be 1 Avoid from direct or indirect sunlight 2 2 meters away from light source i e ceiling flourocent light 3 Suggested 1 2m from the ground level measure from Ds ground to the face capturing camera 6 gt CONTENTS Activating Face ID Every FingerTec access control model comes bundled with a unique license key To start using the terminal with Ingress you must connect the terminal to Ingress and perform online activation Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via Inter net In case you do not have an Internet connection you would need to do offline activation Please send the serial number and models of your terminals to your local resellers or sup port fingertec com to request for a product key and activa tion key Registering Face ID Make sure that you register your Face ID s warranty with us at fingertec com ver2 english e_main html 2 BASICS Introduction to Face ID Introducing Face ID 2 the latest biometrics product face recognition technology product combined with finge
25. l 23 24 25 25 26 26 Chapter 6 Data Deleting Transaction Logs Deleting All Data Managing User Privilege Deleting Screen Savers Resetting to Factory Settings Chapter 7 USB Understanding the Need for USB Flash Disk Type of USB Downloading Attendance Logs Downloading User Data Uploading User Data from USB to Terminal Uploading User Photo Uploading Pictures to the Terminal Chapter 8 Keyboard Shortcut Keys in Short Configuring Shortcut Keys Chapter 9 Auto Test Who should do the Auto Test Is the Screen OK Checking the Voice Message Instruction Checking the Keyboard Inspection on the Optical Scanner Checking the Infrared Camera Is the Time Accurate Chapter 10 Calibration Calibrating Screen s Sensitivity to Default Level 27 28 29 31 32 Chapter 11 Bell Definition of Schedule Bell Inserting Time to Trigger Schedule Bell Determining the Ring Type of Schedule Bell Adjusting Volume of the Bell Repetition State Chapter 12 Access Using Face ID as Door Access How Long It Takes Before The Door Locks Again Delaying Door Sensor Choosing Door Sensor Type Delaying Alarm Chapter 13 Troubleshooting Unable to Connect Appears Admin Affirm Appears Difficult to Read Finger The Face ID Doesn t Read Your Face The LED is Blinking All The Time Duplicate Finger Appears RFID Card Doesn t Respond No Sound Chapter 14 Other Resources Information About FingerT
26. llowing user to key in a predefined numbers after verification The work code numbers are predefined in TCMS V2 The following table is showing examples of work codes Reasons Work code Check In 00 Check Out 01 OT start 04 Done 05 Sick Leave 10 Half day Leave 12 Emergency Leave 11 Meeting Client 20 Outstation 21 Workcode Mode 7 Verification followed by work code Workcode Mode 2 Work code followed by verification gt CONTENTS 22 Menu gt System icon gt Log Settings gt Workcode Mode gt Choose your preference gt Save To add work code through Face ID please refer to page 21 Using Card Only Face ID allows combination of verification methods to achieve tighter security This feature concentrates on card verification You can enable or disable Card Only feature by choosing Y or N Y Face ID only reads information from card to verify users N Face ID requires other verification methods following reading of the card Menu gt System icon gt Log Settings gt Card Only gt Y or N gt Save Update FingerTec offers update of Face ID regularly Please always consult your local reseller before you update firmware of the terminal or alternatively you can contact us at support fingertec com System Information This option in System allows installer to check the informa tion of the terminal including storage firmware algorithm etc To retrieve Face ID System Information click on icon lo cated on the
27. mple a group of employee s lunch time is at 10 30a m while the other group is at 2 00p m Face ID offers up to 56 schedules you can define Menu gt Bell gt Choose the options that you want to change and change the value accordingly gt Save Inserting Time to Trigger Schedule Bell The screen displays 00 00 as default time A tap on the time will prompt the number keypad Input the time you want the bell to ring The time format is 24 00 hours Determining the Ring Type of Schedule Bell Face ID offers various type of ringtones to choose from A tap on the ringtone will change the sound of the bell Se lect the one you prefer Adjusting Volume of the Bell You want it loud or not it s up to you Face ID offers volume from 0 100 default volume is 60 A tap on the value will prompt the keypad Input your volume value to determine the level of volume you desire Repetition How many times do you want the bell to ring A tap on the value will prompt the keypad Input the numbers and the bell will ring according based on your settings State You can enable or disable the schedule bell with a tap on Enable Disable bar gt CONTENTS 27 28 12 f ACCESS Using Face ID as Door Access Face ID can be connected to door access accessories like electromagnetic lock and doorbolt to control access to doors FingerTec provides all kinds of doorlock acces sories which can be viewed at accessory fingertec com
28. ne software by FingerTec Every FingerTec ac cess control model comes bundled with a unique license key To start using the terminal with Ingress you must connect the terminal to Ingress and perform online activation Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet In case you do not have an Internet connection you would need to do offline activation Please send the serial number and models of your terminals to your local resellers or support fingertec com to request for a product key and activation key Installation and Setup of Ingress Install Ingress in a PC that fulifills Ingress minimum require ments Refer to http www fingertec com customer download postsales SUM Ingress E pdf for the Ingress user guide online Setup Wizard will require you to do online activation before connection establish between Ingress and terminals Connecting the Terminals to Ingress DETERMINING TERMINAL NUMBER Identify the number of your terminals to differentiate them between one another Ingress can con nect up to 999 units of terminal Press Menu gt Options gt Comm Opt gt Dev Num gt Select the number USING TCP IP IP address is important as it is a unique address of the terminal in LAN Without the IP address locating the specific terminal is not possible To input the IP address of the terminal Press Menu gt Options gt Comm Opt gt IP Addr gt Key in IP addr
29. nt image when doing scanning for user to understand how to place the finger properly You can opt to show the fingerprint image or oth erwise To enable disable the fingerprint image display Menu gt System icon gt Fingerprint gt Fingerprint Image gt Choose Your Preference gt Save Options available include What does it mean The fingerprint image is displayed on the screen during both enrollment and verification Fingerprint Image Display Both show The fingerprint image is neither dis played on the screen during enrollment nor during verification Neither show Enrol show The fingerprint image is displayed on the screen only during enrollment Match show The fingerprint image is displayed on the screen only during verification Face Settings Configure settings for face enrollment and verification to achieve optimum effectiveness Setting Threshold Threshold is a level of infrared scanner s sensitivity Thresh old determines how many percent of your face is being read by the system The higher the threshold level more percentage is being read more restricted the system Con figure the threshold for 1 1 and 1 N methods For 1 1 the range is from 0 99 and the recommended value is 60 For 1 N the range is from 0 99 and the recommended value is 75 Menu gt System icon gt Face gt 1 1 Threshold 1 N Threshold gt Input your value gt Save Camera Exposure Contrast You can adjust
30. ntrol Voice Control lets you control the level of volume emitted by Face ID Turn On Off Face ID lets you to turn on off the voice based on your pref erence Press Menu gt System gt General gt Voice Prompts gt On Off gt Save Adjust Volume Default volume of Face ID voice is 60 The volume can go as high as 100 and as low as 0 To sustain the performance of speaker in Face ID it s recommended to stay at range 60 70 To adjust the volume Press Menu gt System gt General gt Volume 1 100 gt Set your number gt Save Security Features Security features help protect the information from Face ID from being accessed by others Admin Affirm Register an administrator to the system by enrolling face fingerprint or password to a user ID Press Menu gt User gt Add gt Privilege Administrator gt Choose enrollment meth od gt Save After enrolling an administrator main menu can only be accessed by administrator Disable On Off Button To avoid accidental shut down of Face ID the system allows you to disable the On Off button Disabling of the On Off button will disallow unauthorized personnel to switch off Face ID Press Menu gt System gt General gt Power Key gt Dis able gt Save Tamper Switch Face ID comes with a tamper switch located at the rear of Face ID During installation the tamper switch is com pressed against the back plate Any attempt to dismantle Face ID will trigger the alarm insid
31. r print technology Face ID 2 can identify an identity in split seconds without any contact or hassle Face ID 2 only requires user to look at the macine to get verifica tion Face ID 2 is loaded with powerful microprocessor that can process dual biometrics authentication methods for accurate personal identifications and for collection of precise data for time attendance and door access In ad dition the Face ID 2 terminal accepts card verification as an added security measure If you are looking for contactless hassle free biometrics product choose Face ID 2 With one look you are good to go Face ID Overview Date ificati Menu Day Mode of verification Verification method Time LED light indicator Check In Shortcut keys Fl F2 F3 F4 F5 F6 Infrared lights D Card induction area FINGE RTEC FacelD 2 Twin face cameras Fingerprint scanner Power On Off NS port Speaker gt CONTENTS 7 Item Touch Screen Panel Shortcut Keys Customize the function keys for easy access Infrared Lights Enhance facial image in poorly lighted areas Twin Face Camera Fingerprint Scanner Card Induction Area LED Light Indicator Indicate the status of reader Green indicates Speaker Emit instructions from Face ID USB Port Connect the USB extension provided here to download upload data from to Face ID 8 CONTENTS What Is It For Touch this screen to access into Face ID sys tem
32. r If you can see your fingerprint on the white square the optical scanner works fine Otherwise kindly send your Face ID for check ing Menu gt Auto Test icon gt Test Fingerprint Checking the Infrared Camera To know the condition of the infrared face scanner you need to run face test Face ID will display a square in the middle of the screen you have to look into the camera If you can see your image in the square the camera is work ing fine Otherwise kindly send your Face ID for checking Menu gt Auto Test icon gt Test Face Is the Time Accurate Time is an essence in Face ID and it can t be compromised The Test Time will display date time O s 0 ms Click the screen to start the test The 0 s O ms will start to run and every 10ms change the second to 1 If it doesn t run well kindly send your Face ID for checking Menu gt Auto Test icon gt Test Time gt CONTENTS 10 34 CALIBRATION Calibrating Screen Sensitivity to Default Level Menu gt Calibration The screen will display five dots one at a time in all cor ners of the screen and one at the center You need to touch the center of the dot for the system to calibrate the screen automatically When the process is done the screen will return to the main menu 11 P BELL Definition of Schedule Bell Schedule bell is a function to alert employees or users at a certain time based on your company s scheduling and preference For exa
33. rd to the terminal The card must be registered to face ID before the terminal could read the information in the card Refer to chapter 4 User for card enrolment Have you assigned the user ID to the verification group that supports RFID card Without setting Face ID that you are under a group that sup ports RFID card the Face ID wouldn t read your card No Sound Two possble causes for this problem Face ID voice mode is silent Perhaps someone has turned off the voice in your Face ID or reduced its volume to 0 Refer to Chapter 5 System under Voice to rectify Speaker is damaged Once you have rectified the voice mode and the problem persists proceed to test the voice Go to Chapter 9 to do the test If no voice emitted contact your local reseller for support gt CONTENTS 31 32 14 OTHER RESOURCES Information About FingerTec Company and the products www fingertec com The latest updates Facebook Fan Page FingerTec Worldwide Twitter FingerTec Worldwide To subscribe for FingerTec newsletter www fingertec com subscribe R newsletter html Technical Tips and Latest Product Updates and Upgrades user fingertec com Email info fingertec com Sales Support fingertec com Technical Register for Warranty www fingertec com GPW warranty htm FingerTec Accessory accessory fingertec com gt CONTENTS Copyright Notice amp Disclaimer COPYRIGHT NOTICE All
34. ta such as name and user ID are inputted To sync the data in Face ID and computer Menu gt USB icon gt Download User Uploading User Data from USB to Terminal While administrator can input user data from Face ID the rests of user information is completed in TCMS V2 Get the latest up dates of user information from TCMS V2 to Face ID terminal using USB Flash Disk Menu gt USB icon gt User Upload Uploading User Photo User photo can be included in user information in TCMS V2 To get the same photos being displayed when user gets verified upload user photo from TCMS V2 to Face ID The size of each photo must be 320 x 240 resolution To do it using USB Flash Disk Menu gt USB icon gt Upload User photo Uploading Pictures to the Terminal Face ID terminal display advertisements or pictures on the touch screen panel during idle period The size of the displayed pictre must be 320 x 240 resolution To upload pictures using USB Flash Disk Menu gt USB icon gt Upload Picture 8 c KEYBOARD Shortcut Keys in Short Shortcut keys give you quick access to your most used functions A total of 6 shortcut keys are available for you to configure They are labeled as F1 F2 F3 F4 F5 and F6 Configuring Shortcut Keys Menu gt Keyboard gt Click on the key one at a time and select the function you want for the specific key gt Save Some of the functions you can configure for your short cut keys include status key work
35. the light exposure level of infrared cameras in Face ID Improper value to the settings could affect the performance of the camera The recommended value is 320 Menu gt System icon gt Face gt Exposure gt Input your value gt Save Gain You can alter the constrast level of infrared cameras in Face ID to get the cameras to perform at their best The recom mended value is 100 Menu gt System icon gt Face gt Gain gt Input your value gt Save Adjusting Image Quality To determine the quality of face images captured by Face ID cameras during enrollment and verification you can ad just the quality and the recommended value is 80 Menu gt System icon gt Face gt Quality gt Input your value gt Save Log Settings Every time Face ID is being used transaction logs are kept in the memory The settings are for Face ID to regulate house keeping of logs Log Alert When log storage is at a certain level user administrator needs to be alerted to avoid underperformance of terminal The rec ommended value is 99 Menu gt System icon gt Log Settings gt Log Alert gt Input your value gt Save Update Interval Face ID needs to update transaction logs of all users in a time interval to avoid duplication of punch period The default in terval is 10 minutes Menu gt System icon gt Log Settings gt Dup Punch Period m gt Input your value gt Save Defining Work Codes Face ID provides work code feature which a
36. used to cascade hubs or to connect Ethernet stations back to back without a hub It works with both 10Base T and 100Base TX Joint 1 Pin Joint 2 Pin 12 gt CONTENTS TCP IP for Network Connection Linking Face ID to RS485 Single Connection Connection toa single com multiple computers using TCP IP requires Ethernet puter using RS485 wire 10 100Base T Straight Thru Cable or whips The cable works with both 10Base T and 100Base TX connecting a network interface card to a hub or Connector Pin Cable Color Connector Connector Port RS232 RS485 RS232 cable TX Te______________White Orange _____ 1 TX Data Converter TX 2e Orange o2 TX RX 3 White Green __ 3 RX RS485 Network Connection Connection to multiple 4 Blue ______ 4 computers using Daisy Chain connection Ja White Blue ooo RX 6 e Green 6 RX 7e White Brown 7 8 Brown 8 Power Supply Port Insert the Power Adapter point to this port for power RS232 RS485 Wiegand Connection Port RS232 Connection to a computer using RS232 cable Connector Port RS232 RS485 RS232 cable PC Data Converter Wiegand Output Connecting with third party connec tor or terminal s Access Control Port Linking Face ID terminal to door lock system Bell Port Linking Face ID terminal to doorbell 5 Connector Port Connector Pin RS232 cable gt CONTENTS 13 14 Ingress Online Activation Ingress is a genui
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