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User-Manual - Newegg.com

1. 41 The scanned images are dArKo ini ee ES eee oes 41 The TMA does not work at al lasses sis iin oe an iii Saseneeeeawedd argos ave te blema ri Somes ted 41 No light or only dim light is visible in the TMA after selecting a slides or negatives SEAMING S MO MO aaa a ea ekon oi ila cd cee ae ea 41 Additional troubleshooting information 41 5 Product support OmmOliOn the scanner DUOS ie a a le ls Sea S Ne 42 SEUINGPASSISlAN CS sana pe a Raced gto nada S aa 42 ao gt RE OE AAE A A A E A O OM AE A NA IA E A O a a SON Per O NE 44 1 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan or copy original documents e HP scanning software overview e Scanner overview e Scanner settings e Load originals e Start a scan e Make copies HP scanning software overview When you install the HP scanning software the following icons are added to your desktop These icons open programs for scanning copying and editing your scans a HP Scanning is the program to use for scanning pictures and all documents Use HP Scanning for all of the following Perform scanning functions Access help and troubleshooting information Access the HP Scanning preview window to edit your scans before saving them Scan slides and negatives with the transparent materials adapter TMA Modify settings and preferences any HP Copy is the
2. Before you use the Scan u button for the first time you must select the shortcuts you want displayed in the scan shortcuts menu To cancel a scan press the Cancel 3 button You can associate the Scan and Copy le buttons with any button aware scanning software For more information see the printed Getting Started Guide If you want to preview and edit your scan before sending it double click the HP Scanning icon on the desktop click Change Settings and select Show a preview scan You can also set the Scan button to show a preview before sending the scan For more information see the scanner software help If you are scanning 35 mm slides or negatives select a scan shortcut for slides or negatives If you do not the transparent materials adapter light does not turn on If you want to create a custom scan shortcut double click the HP Scanning icon on your computer In the HP Scanning shortcuts dialog box highlight the scan shortcut that is most like the one you want to create and then click Change Settings Modify the settings and then save the scan shortcut For more information see the scanner software help You can also specify a scan shortcut as the default so that you do not need to select it from the list each time See also Load originals on page 7 Use the HP scanning software on page 14 Use other software programs on page 15 Use the HP scanning software Start the scan from the HP sca
3. Double click the HP Scanning icon on the desktop and then select an option from the Options menu For more information click Help in the HP Scanning shortcuts dialog box x TIP If you change settings and later want to restore them to their defaults press the Setup button on the scanner control panel and select Restore Defaults Language To select the language shown on the LCD follow these steps 1 Press the Setup 4 button use al and to select Language and then press OK 2 Use ua and W until the language you want is selected press OK to confirm the language selection and then press OK to exit Energy consumption You can reduce the scanner s energy consumption with the following settings e Instant Warm up By default this setting reduces the time it takes for the lamp to turn on allowing you to scan or copy more guickly Setting Instant Warm up to OFF increases the time reguired for the lamp to warm up but reduces energy consumption e Energy Savings By default this setting reduces scanner power consumption after a period of time Setting Energy Savings to OFF increases power consumption but reduces the time required when you begin scanning or copying If you set Instant Warm up to OFF or Energy Savings to ON pressing the Power button restores full power to the scanner 6 Use the scanner Tools To change energy consumption settings follow these steps 1 Press the Setup 4 button use al and
4. Wipe these items with a clean damp lint free cloth Clean the automatic document feeder ADF 23 Chapter 3 5 Wipe the ADF rollers with a clean damp lint free cloth a s 6 Wait several minutes for the rollers to dry and then close the ADF roller cover and access door 7 Reconnect the USB cable and power cable to the scanner HP Scanner Tools Utility scanner maintenance information The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage and maintenance history You can use this tab to record ADF feed roller and separation pad replacement The utility tracks the number of pages fed through the ADF since the last replacement and notifies you when you should replace the feed roller and separation pad To view the Maintenance tab follow these steps 1 On the Windows taskbar click Start point to Programs or All Programs point to HP point to Scanjet point to HP Scanjet N6310 and then click Scanner Tools Utility 2 Click the Maintenance tab on the HP Scanner Tools Utility dialog box X TIP You can also start the HP Scanner Tools Utility from the scanner control panel Press the Setup button press until Tools is highlighted and then press OK For detailed information on using the HP Scanner Tools Utility see the HP Scanner Tools Utility help Replace the feed roller and separation pad Replace the feed roller and separation pad under either of the follo
5. e If you are scanning slides place the slides into the slide holder Insert the slides with the top of the slides pointing up and with the front of the slides facing you making sure that the slides are flat and do not overlap e If you are scanning negatives do the following a Remove the light shield from the negative strip holder b Slide a negative strip into the negative strip holder so that the shiny side of the negative faces you Negatives are easily damaged so you should touch them only on their edges 12 Use the scanner 4 c lfthe negative strip has fewer than three frames insert the negatives light shield into the negative strip holder making sure the edge of the light shield touches the last frame d Insert the negative strip holder back into the slide holder Close the scanner lid See also Start a scan on page 13 Slides negatives and TMA issues on page 40 Tips for scanning transparent items To scan transparent items larger than those that the transparent materials adapter TMA accepts place the transparency on the scanner glass place a white sheet of paper on top of the transparency and then scan When scanning a negative the default scan shortcut automatically enlarges the image to approximately 6 7 x 10 cm 2 64 x 4 in If you want the final image to be larger or smaller start the scan with the HP scanning software and then use the Resize tool in the HP Scanning preview window to set th
6. power on troubleshoot 32 product support 42 R remove blank pages 18 remove software 28 replace feed roller 24 replace separation pad 24 reset scanner 30 rotate pages 17 S scan files too large 33 from the HP scanning software 14 from WIA or TWAIN software 15 start 13 with one button press 18 Scan button scan from 13 troubleshoot 35 scan shortcuts troubleshoot 35 scanner automatic document feeder 5 control panel 4 features 4 hardware test 31 lamp troubleshoot 32 LEDs 27 panel buttons 4 reset 30 settings 6 transparent materials adapter 6 troubleshoot 31 troubleshooting 26 scanner glass clean 20 load original 11 scanning features 17 separation pad replace 24 set energy consumption 6 language 6 Setup button 5 shortcuts 17 slides load 12 scanning tips 13 troubleshoot 40 software scan from 15 troubleshoot installation 27 uninstall 28 solving problems 26 speed troubleshoot 32 33 status lights 27 straighten scanned images 18 streaks troubleshoot 37 stripes troubleshoot 33 supplies maintenance 25 support 41 42 T technical support 41 test scanner hardware 31 text editable troubleshoot 34 TMA clean 21 load 12 scanning tips 13 troubleshoot 40 TMA ADF cable troubleshoot 28 transparent materials adapter TMA clean 21 load 12 troubleshoot 40 troubleshoot ADF 36 ADF feeding 40 basic tips 26 black scans 37 bottom cut off 34 buttons 34 cables 28 check power 30 che
7. Buttons CO NOUWO K neesan AG eee eee 34 BUHONS AO NMOUWO ii an ai aii aa eb onl ae ae ea gi Sones aka Mad icon ore Rob alle Sea ia 34 An unexpected program opens when a button is pressed 35 Wrong shortcut is used when the Scan button is pressed 35 Automatic document feeder ADF problems 36 Scanned Mage IS TUZZY asa et cect E Bs ce SRN late et 36 Scanned images contain streaks or SCratCheS ccccccecceceececeececeeceeseeeeseeeeseeeesseeetaeeees 37 Scanner scans only one side of a double sided Page ccccccseeeceeeeeeeseeeeeeeeeeeeaeeeeesaees 37 Scanned pages are out of order at the scan destination 37 Scanned pages are missing at the scan AdeStination cccccccceccceececeeeeeeeeeeeeeeeeeeeeeeees 37 The image is completely black or completely white 37 Scanned images are not Straight ccccseccccssscecceeececceeeeeeceeeeeeceeeeeeseuseeessegeeesseeeessaaes 38 Clear a jam from the automatic document feeder ADF 38 Automatic document feeder ADF does not feed paper 40 The bottom of the scanned image is cut off 40 Slides negatives and TMA I SUES sn ene oth ie ee wae eb z bed silosi eb bah alate 40 Tne mage cannot be enlarged isas ii ie a Aa ei eer 40 Incorrect colors print or the image is too light or dark
8. LEDS corsen A A O PO O OE O OE E 27 Scanner installation troubleshooting ene 27 Gy 9 oLe Gii g ok 2 6 gt seem nen am mie ee MEN ee iN ee a AN Re A 28 Uninstall and reinstall the software nea 28 Scanner initialization or hardware problems nee 29 Check the USB connection nana 29 Check that the scanner has power 30 Reset the SCAMNEM ia aka ne aa ke aae AAE Aae a AAE Ta aaa A ea teraka rani 30 Test the scanner hardware aaa 31 Scanner has stopped working properly na 31 Additional troubleshooting information e 31 scarineroperalion PhODICINS sei ini jele na was ac ate ae hi ace ead ee bei Mee mcckgonee eases 32 Scanner Wil NOM MUV OMN sni alee e sata aad ves bee oble Sutin Ma ie Oba bih att a 32 S anner lamp SAY SOM es arc re eh ee se NI ee 32 Scanner does not start scan right away ea 32 Scanner is Scanning items very slowly na 33 Custom scan shortcut names do not display correctly on the LCD 33 Vertical white stripes appear on the printed page 33 SCAN TIES dro TOD lal OG gt ane toon a rak ae iole pe web at boje E E 33 The bottom of the image is cut off when scanning from the scanner glass 34 Issues with scanning documents or text OCR ne 34
9. TMA A CAUTION Avoid placing items that have sharp edges paper clips staples wet glue correction fluid or other substances in the scanner Document pages should not be curled wrinkled or stuck together Clean the scanner glass 20 Clean the scanner glass under the following conditions e Streaks scratches or spots appear in images e After scanning a document that is dusty or dirty e The environment is dusty To clean the scanner glass follow these steps 1 Turn off the scanner and then disconnect the USB cable and power cable from the scanner 2 Open the scanner lid 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner and dry the glass with a dry soft lint free cloth A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If you apply too much glass cleaner the cleaner might leak under the glass and damage the scanner 4 When you have finished reconnect the USB cable and power cable to the scanner Care and maintenance E NOTE Ifcleaning the top surface of the glass does not remove all dirt and smudges from the glass you can also clean the underside of the glass Cleaning the underside of the glass regu
10. USB cable to a USB port on the back of the computer e Ifthe USB cable is directly connected to the computer plug it into a different USB port on the back of the computer e Remove all other USB devices from the computer except for the keyboard and the mouse Press the Power button to turn off the scanner wait 30 seconds and then turn on the scanner Restart the computer When the computer is restarted try using the scanner If the scanner works and you changed the way it was connected to the computer in Step 1 the communication problem might involve the USB hub the docking station a USB Scanner initialization or hardware problems 29 Chapter 4 port or another USB device Leave the scanner directly connected to the computer through a USB port on the back of the computer Try using the scanner after reconnecting each additional USB device and disconnect any USB devices that prevent the scanner from working correctly If the scanner does not work uninstall and then reinstall the HP scanning software See also Uninstall and reinstall the software on page 28 Check that the scanner has power The power cable is connected between the scanner and a power outlet e Ensure that the power cable is securely connected between the scanner and a live electrical outlet e If the power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on e Ensure that the Power bu
11. Use oihersoiware programs axel he eR eo es ve ies 15 MAKS topib pe a ni aa bei oo a k oken 16 Useful scanning features Work Wir SCAM SNOMEU S aii aa ni a A a buedaahoadanecanmausiaioe saenosmshondenacnd 17 Automatically rotate landscape Pages cccccccssssecseeeceeecseeececseceenseeeseueessuseesseeeeneesensasensags 17 Automatically remove blank Pages ccccccccssececsscecesceeceeeesseececseseseuseessueessueeeeseeeensesenseeeesens 18 Automatically straighten scanned IMAGES nana 18 Filter out color from a document color channel GropOut ccceeccceecceeeeeeceeceseeesaeeeeseeeeeees 18 Scan WITNOU LTE VIEWING is sitet SEA Ne aaa A NE A cee aes A a atthe 18 Care and maintenance Clean tne scanner Glass ashes sie pe bene A RAS V onseiemopsnict aus kava 20 Clean the transparent materials adapter TMA ne 21 Clean the automatic document feeder ADF ccccccseeeceeeeeeeeeeeeeeaeeeeeeeeeesaeeeeseaeeeeeaeeeeeaees 21 HP Scanner Tools Utility scanner maintenance informatiOn c ccccceccceecceeeceeeeeeeeeeeeeaees 24 Replace the feed roller and Separation Pad ccccccccccsecccceecceceececeeeceseueceeseeeeseneceseeeessuseessuees 24 Order maintenance and scanner SUPPIICS cccceeccceececeeececaeeeeceeceeeeeeseeeeseeetaeeeeeaeeeseeeeeas 25 Troubleshooting BASIC TOUDIESMOOUMG UPS asi sie enojne ola ekle dne ane TT onda ee ee vejo vale ed 26 Scanner
12. dark e The scanned images are dark e The TMA does not work at all e No light or only dim light is visible in the TMA after selecting a slides or negatives scanning shortcut The image cannot be enlarged Use Resize to change the size of the final scanned image For more information go to the Index tab in the onscreen help Type resize in the keyword field and click scanned images 40 Troubleshooting Incorrect colors print or the image is too light or dark The software might be setting the exposure for the entire area instead of for one slide or negative Select and drag the handles around the selection area until you see the image area you want to scan Verify that you are using a scan shortcut appropriate for the transparent media type slides or negatives The scanned images are dark Check to see if the TMA light is on before you click Scan or Finish The bulb in the TMA light source might be broken or not working If the bulb is broken service is required The selection area might not be correct Make a selection area that only includes the image without borders The TMA does not work at all The cable might not be connected correctly Ensure that the TMA ADF cable is connected securely to the TMA port on the back of the scanner No light or only dim light is visible in the TMA after selecting a slides or negatives scanning shortcut After each step start a scan to see if the scanner is working If not proceed
13. program to use for printing copies on a printer HP Scanner Tools Utility is the program to use for configuring the mi Ke buttons on the scanner control panel and recording maintenance information To start a scan double click the HP Scanning icon to display the HP Scanning shortcuts dialog box and follow the onscreen instructions E NOTE You can modify scan settings in the HP Scanning shortcuts dialog box For more information click Help in the HP Scanning shortcuts dialog box To start a copy double click the HP Copy icon and follow the onscreen instructions E NOTE You can assign the Scan or Copy l buttons to other applications as long as Windows recognizes the application as button aware To do so use the HP Scanner Tools Utility Use the scanner 3 Chapter 1 See also e Load originals on page 7 e Use the HP scanning software on page 14 e Make copies on page 16 Scanner overview Scanner control panel Automatic document feeder ADF ADF input tray ADF output tray oo BR wo Nho gt Transparent materials adapter TMA See also e Scanner control panel e Automatic document feeder ADF e Transparent materials adapter TMA Scanner control panel Use the buttons on the scanner control panel to start a scan and to configure some scanner settings HR o riji Pi i 4 Use the scanner Icon Button name OO name Description Attention LED In c
14. scanner hardware If you think that the scanner has a hardware problem verify that the cables are firmly connected to the scanner the computer and the power source If the cables are correctly connected verify that the scanner is turned on To test the scanner hardware follow these steps 1 Disconnect the USB power and TMA ADF cables from the scanner 2 Reconnect the USB power and TMA ADF cables to the scanner The carriage on the scanner will move forward and backward approximately 25 mm 1 inch and the lamp will turn on If the carriage does not move and the scanner lamp does not turn on a problem might exist with the scanner hardware See also e Scanner has stopped working properly on page 31 e Check the cables on page 28 e Check the USB connection on page 29 Scanner has stopped working properly If the scanner stops scanning complete the following steps in order After each step start a scan to see if the scanner is working If the problem continues proceed with the next step 1 A cable might be loose Ensure that the USB power and TMA ADF cables are securely connected 2 Turn off the scanner wait 60 seconds and then turn on the scanner Restart your computer 4 A software conflict might exist on your computer You might need to uninstall and then reinstall the HP scanning software a Click Start click Settings and then click Control Panel in Windows XP and Vista click Start and
15. section contains solutions for common problems with the scanner automatic document feeder ADF and transparent materials adapter TMA e Basic troubleshooting tips e Scanner LEDs e Scanner installation troubleshooting e Scanner initialization or hardware problems e Scanner operation problems e Buttons do not work e Automatic document feeder ADF problems e Slides negatives and TMA issues e Additional troubleshooting information For additional troubleshooting see the online help for the scanning software that you are using or see www hp com support for updated information about the scanner Basic troubleshooting tips 26 Simple issues such as smudges on the scanner glass or loose cables can cause your scanner to produce fuzzy scans operate in an unexpected manner or fail to operate Always check the following items when you encounter scanning problems e If scans are fuzzy check to see if the scanner glass or TMA is dirty or smudged If so clean the glass or TMA e If you are scanning a document using an OCR shortcut make sure that the original document is clear and crisp enough to be scanned e Make sure that the TMA ADF USB and power cables are firmly seated in their respective connectors on the back of the scanner and that the power cord is plugged into a working electrical outlet e If you have connected the scanner to the computer through a USB hub or through a USB port on the front of the computer disc
16. text file type from the File Type drop down list Scanned text might not appear on your computer exactly as it appeared on the original especially if the original contains faint or smudged text For example some characters might be incorrect or missing As you edit the text compare the scanned text against the original and then make corrections as necessary To change text scanning options click Change Settings in the HP Scanning shortcuts dialog box The OCR software is installed by default when you install the HP scanning software during scanner setup If you use the Custom option when installing the software you can choose not to install the OCR software Try reinstalling the software using the default install options Buttons do not work Buttons do not work An unexpected program opens when a button is pressed Wrong shortcut is used when the Scan button is pressed Buttons do not work 34 After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 The HP Scanner Tools Utility might have been used to disable the buttons If so use the HP Scanner Tools Utility to re enable the buttons A cable might be loose Ensure that the TMA ADF USB and power cables are securely connected Turn off the scanner wait 30 seconds and then turn on the scanner Restart your computer Troubleshooting If the problem persists the buttons might be disabled outside
17. the originals are clean and unwrinkled 2 Clean the ADF or the scanner glass 3 Replace the separation pad and the feed roller See also e Clean the automatic document feeder ADF on page 21 e Clean the scanner glass on page 20 e Replace the feed roller and separation pad on page 24 Scanner scans only one side of a double sided page e Scan double sided pages through the ADF e Select the Duplex setting in the scanning or copy software Scanned pages are out of order at the scan destination e Verify that the page order of the original document is correct before inserting into the automatic document feeder ADF e Make sure that there are no staples paper clips or any other attached material such as adhesive notes that may cause the pages to feed incorrectly e Verify that pages are not stuck together See also Document loading tips on page 7 How to load documents on page 9 Scanned pages are missing at the scan destination When scanning with the ADF pages that stick together are scanned as one item The hidden pages are not scanned To minimize the chance of pages sticking together fan the pages in a multipage document before placing the document in the ADF input tray The image is completely black or completely white When scanning with the ADF check the paper orientation When scanning from the scanner glass the item might not be placed correctly on the scanner glass Make sure that the item
18. until the energy consumption setting you want is selected and then press OK 2 Use al and until the setting you want ON or OFF is selected press OK and then press pm twice E NOTE Setting Energy Savings to ON reduces power to all parts of the scanner including the scanner lamp As a result setting Instant Warm up to OFF when Energy Savings is set to ON has no effect This menu option starts the HP Scanner Tools Utility on the connected computer This utility allows you to associate any button aware application with the Scan u or Copy fm buttons and to monitor usage of certain scanner parts for maintenance purposes amp NOTE You can also start the HP Scanner Tools Utility through the Windows taskbar To do so click Start point to Programs or All Programs point to HP point to Scanjet point to HP Scanjet N6310 and then click Scanner Tools Utility See also e Control of the scanner buttons on page 42 e HP Scanner Tools Utility scanner maintenance information on page 24 Load originals You can load your originals into your scanner using one of the following methods e Use the automatic document feeder ADF e Use the scanner glass e Use the transparent materials adapter TMA Use the automatic document feeder ADF For helpful information on loading your documents properly refer to the following topics e Document loading tips e How to load documents Document loading tips e The automatic docu
19. up to 20 degrees of skew in the output image To automatically straighten the scan output follow these steps 1 Double click the HP Scanning icon on the desktop select a document scan shortcut then select Scan Preferences on the Options menu On the Document tab of the Scan Preferences dialog box select Automatically straighten scanned images and then click OK Click Save Shortcut accept the default shortcut name or enter a new shortcut name and then click Save to save this as a new scan shortcut Filter out color from a document color channel dropout You can filter out a color channel red green or blue from a scan which might reduce the scan file size and improve optical character recognition OCR results To select a color channel to eliminate from a scanned image follow these steps 1 2 3 4 Double click the HP Scanning icon on the desktop and initiate a scan In the Final Images area select the thumbnail to adjust Under Output Type in the HP Scanning preview window select Black and White In the image toolbar select Adjust Black and White select the color to drop out and then click Finish For more information on dropping out colors see the scanner software help Scan without reviewing The standard process for using the HP scanner software to complete your scans is as follows 1 2 Scan document pages Review the scanned document pages in the HP Scanning preview window Delete a
20. you are trying to scan is placed face down on the glass and the lid is closed See also Load originals on page 7 Automatic document feeder ADF problems 37 Chapter 4 Scanned images are not straight When scanning with the automatic document feeder ADF make sure that the paper guides touch the edges of the original Make sure that all documents are of the same width When scanning from the scanner glass the item might have shifted when you closed the lid Straighten the original on the scanner glass and then scan again See also Automatically straighten scanned images on page 18 Clear a jam from the automatic document feeder ADF To clear a jam from the automatic document feeder ADF follow these steps 1 Remove any loose pages from the ADF input tray 2 Open the ADF access door 1 and the roller cover 2 inside the ADF 38 Troubleshooting 4 Remove any jammed pages from the ADF output tray 5 Close the ADF roller cover and access door 6 Atthe scan destination examine the scan output to determine which page was the last to be completely scanned 7 Reload the unscanned pages in the ADF input tray If any pages are damaged do one of the following e Scan the damaged page from the scanner glass e Reprint the original document Prepare the stack as follows a Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the A
21. DF in one direction and then fan that same edge in the opposite direction Automatic document feeder ADF problems 39 Chapter 4 b Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat a ASS 9 8 Resume scanning Automatic document feeder ADF does not feed paper e The automatic document feeder ADF access door might not be securely latched Open the ADF access door and then close the door by pressing firmly e There might be a problem with the ADF hardware Use the following procedure to test the ADF o Disconnect the USB cable and the power cable from the scanner Check that the power cable is still connected to the power source o gt Ensure that the ADF has at least one piece of paper in the input tray o Reconnect the power cable to the scanner and then turn on the scanner o Try to scan another page through the ADF The bottom of the scanned image is cut off By default the scanner can scan paper that is up to 356 mm 14 in long For longer pages the end of the document is not included in the scanned image Verify that you have specified an appropriate page size in the scanning software Slides negatives and TMA issues Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have been scanned by using the TMA e The image cannot be enlarged e Incorrect colors print or the image is too light or
22. HP Scanjet N6310 User Guide Contents 1 Use the scanner HP scanning software overview 3 Scanner OVEN VIC W sans et lee NA kiji dei vabe ee ee ee NINE lane 4 SCANNEF COMMON PANS ani aii rea ni dava aaa a ika ts ske ib dai kvantna il akne 4 Automatic document feeder ADF aaa 5 Transparent materials adapter TMA cccccssccceeceeeeeeeeeeeeeeeeeeeeeeeeeseesaseeeeseaeeeeeeaaeeeeeeas 6 SCANS TS OUING a eis a ade eos a ee ea ab Me sle E Ne epa eo 6 PAI ele A AE EN OE RE NE ROTO A ENI 6 EMEFGY CONS UM PUOM sa adi sical ea book dais a R 6 TOOS A ee Ne eee ey eer ee A ET erate eer rere T LoadongiNal a a E o aaa T Use the automatic document feeder ADF ccccsssccccseeeeceeeeecceeseceeeeeesaueesseuseesseneeeseaes 7 Document loading UPS vna esto ane nea aa a a a a ae ol bi ij nee 7 HOWTO Dad GOCUINIG ING ana vne ee a ea jeve a aja 9 Use the scanner Gl ASS naja na a ea ea anje a k k A od ve e e 11 Use the transparent materials adapter TMA cccsscceceseeeeeeeeeeeeeeeseeeseeeeeeseaeeesaeeeeeas 12 Load slides or NEGALIVES ui si a ia ae ea aa ka ea kve 12 Tips for scanning transparent items ne 13 SUA eS CAM PO A EPA A EEA AE EEA EO ME A RE OE RE Ma 13 Usethe Scan UO aii ae be obe A A neba rd pelje aje ea e east ol a oval 13 Tips ori using he Scan DUUON ss skodo ai odeje ee REN o ane Se deal dobavlja ia 14 Use the HP Scanning software ene 14
23. are problems If the scanner does not work after installation or if the scanner has stopped working correctly you might see a message on the computer screen that is similar to one of the following The scanner could not be initialized The scanner could not be found An internal error has occurred The computer cannot communicate with the scanner To fix the problem check the scanner cables and software as described in the following sections Check the USB connection Check that the scanner has power Reset the scanner Test the scanner hardware Scanner has stopped working properly Additional troubleshooting information Check the USB connection Check the physical connection to the scanner x TIP Always connect the scanner to the computer through a USB port on the back of the computer Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer The trident icon on the USB cable faces up when the cable is properly connected to the scanner If the problem persists after verifying the above items follow these steps 1 3 4 Do one of the following tasks depending on how the scanner is connected to the computer e If the USB cable is connected to a USB hub or a docking station for a laptop disconnect the USB cable from the USB hub or the docking station and then connect the
24. ck USB connection 29 crooked images 38 custom scan shortcut names 33 cut off images 40 double sided scans 37 fuzzy images 36 installation 27 lamp stays on 32 large scan files 33 LCD 33 LEDs 27 negatives 40 page order 37 pages missing 37 power 32 reset scanner 30 Scan button 35 scan shortcut names 33 scanner 31 scanner glass 34 slides 40 speed 32 33 streaks 37 test scanner hardware 31 TMA 40 white lines 33 white scans 37 troubleshooting 26 turn on troubleshoot 32 TWAIN scan from 15 U uninstall software 28 USB cable troubleshoot 28 useful scanning features 17 V vertical white stripes troubleshoot 33 W warranty extended 43 Web sites order maintenance supplies 25 replacement parts 24 white scans troubleshoot 37 white stripes troubleshoot 33 WIA scan from 15 45 46
25. cted computer 3 If you want to change the settings such as number of copies or output type follow these steps a Click Cancel in the progress dialog box b Make the changes you want in the HP Copy dialog box c Click Start The copy is sent to the printer X TIP You can also make copies by clicking the HP Copy icon on the desktop 16 Use the scanner 2 Useful scanning features Experienced document management professionals might be interested in the following scan features Many of these features are also available from any ISIS or TWAIN compliant document scanning software that allows you to modify the scan settings e Work with scan shortcuts e Automatically rotate landscape pages e Automatically remove blank pages e Automatically straighten scanned images e Filter out color from a document color channel dropout e Scan without reviewing Work with scan shortcuts Scan shortcuts provide a way to store a set of scan settings for tasks that you perform regularly You can create delete and modify scan shortcuts in the HP Scanning shortcuts dialog box For information about using and managing scan shortcuts see the scanner software help Automatically rotate landscape pages By default document pages fed through the automatic document feeder ADF or placed on the scanner glass appear in the scan output in the same orientation as the originals The scanner can rotate the scan data to produce portrait orienta
26. e Proactive product updates support alerts and HP newsletters available when you register your product Product support HP support by phone e See the phone list in the printed Getting Started Guide for support numbers for your country or region e Support options and fees vary by product country region and language e Fees and policies are subject to change without notice Please see www hp com support for the latest information Post warranty period After the limited warranty period help is available online at www hp com support Extending or upgrading your warranty If you would like to extend or upgrade the product s warranty please contact your point of purchase or see the HP Care Pack Services at www hp com support If you already purchased an HP Care Pack Service please check the support conditions in your contract Getting assistance 43 index A ADF clean 21 clear jams 38 cut off images 40 feeding troubleshoot 40 load paper 7 maintenance 21 streaks troubleshoot 37 Attention LED 27 automatic document feeder ADF 5 B Back button 5 black scans troubleshoot 37 blank pages 18 bottom of image missing 34 buttons scanner control panel 4 troubleshoot 34 C cables troubleshoot 28 Cancel button 5 Care Pack Services 43 clean ADF 21 scanner glass 20 TMA 21 clear jams ADF 38 color dropout 18 control panel scanner 4 copy 16 Copy button 5 16 crooked images troubleshoot 38 customer su
27. e scaling to the final size that you want The scanner will scan the item to the size that you select and adjust the scan resolution as appropriate For more information see the scanner software help Start a scan Start scanning in one of these ways Use the Scan button Use the HP scanning software Use other software programs Use the Scan button To scan using the Scan A button on the scanner follow these steps 1 2 Load the originals If the scanner LCD indicates there are no scan shortcuts on the scanner press the Scan ah button The Scan To Setup dialog box displays on the computer screen allowing you to transfer the scan shortcuts you want to use to the scanner control panel scan shortcuts list a In the Available Scan Shortcuts list select a shortcut and then click Add b Use the Move up and Move down arrows in the dialog box to arrange the shortcut sequence in the Front Panel List The shortcuts will appear in this order as you scroll through the list on the front panel of your scanning device c When the list is complete click Update the Device For more information about uploading scan shortcuts see the printed Getting Started Guide Use di and to select the scan shortcut Press the Scan sh button on the scanner control panel The scanner starts the scan and sends the scan to the location specified in the scan shortcut Start a scan 13 Chapter 1 Tips on using the Scan button
28. ect your scanner model from the list 2 Display the scanner properties e Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties 3 Ensure that the Start this program option is selected and that the correct application is selected in the drop down list Wrong shortcut is used when the Scan button is pressed If you are using the HP scanning software you can change the scan shortcut assigned to the Scan sh button See the scanner software help for information on assigning scan shortcuts to the Scan Sa button Buttons do not work 35 Chapter 4 Automatic document feeder ADF problems Use this section to help resolve issues that might occur when scanning from the automatic document feeder ADF Paper jams usually result from inappropriate paper being fed into the ADF Review the tips for using the ADF If misfeeds occur freguently perform ADF maintenance This section contains the following topics e Scanned image is fuzzy e Scanned images contain streaks or scratches e Scanner scans only one side of a double sided page e Scanned pages are out of order at the scan destination e Scanned pages are missing at the scan destination e The image is completely black or completely white e Scanned images are not straight e Clear ajam from the automatic document feeder ADF e Automatic document feeder ADF does not feed paper e The bottom of the scanned image i
29. gnition OCR software requires more processing time than for non OCR scans which is normal Wait for the item to scan NOTE For the best OCR results scanner compression should be set to the minimum compression level or be disabled Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit If you are scanning at a high resolution set the resolution to a lower level to increase scanning speed Custom scan shortcut names do not display correctly on the LCD In some languages you might see blank characters instead of certain special characters in your custom scan shortcut names To solve this problem use English Basic Latin characters to enter the abbreviated LCD name for your custom shortcuts Alternatively you can preface the abbreviated LCD name with a numeral which you can then use to reference the shortcut Vertical white stripes appear on the printed page The destination printer might be out of toner or ink Print a non scanned item such as a file or scan the same original to a scan destination other than the printer If you still see the problem clean the automatic document feeder scanner glass or TMA if scanning slides or negatives See also Clean the automatic document feeder ADF on page 21 Clean the scanner glass on page 20 Clean the transparent materials adapter TMA on page 21 Scan files are too large If the saved scans ha
30. ires that you disassemble the scanner For instructions on how to clean the underside of the scanner glass see www hp com support Clean the transparent materials adapter TMA Clean the TMA with a dry soft cloth If necessary lightly spray the cloth with glass cleaner and wipe the TMA Clean the automatic document feeder ADF The automatic document feeder ADF requires periodic maintenance depending on the amount of use and the type of paper that is fed through it Clean the ADF under the following conditions The ADF rollers are visibly dirty The ADF has trouble feeding documents Vertical streaks appear in images scanned by the ADF After scanning a document that is dusty dirty or has pencil writing on it through the ADF The environment is dusty If you use the ADF several times per week monthly cleaning is recommended Set up a cleaning routine that is appropriate for the scanner E NOTE If cleaning the automatic document feeder does not improve performance you might need to replace the feed roller To order a Roller Replacement Kit see www hp com buy parts Clean the automatic document feeder ADF 21 Chapter 3 To clean the ADF follow these steps 1 Turn off the scanner and then disconnect the USB cable and power cable from the scanner 2 Open the scanner lid 22 Care and maintenance 3 Clean the white strip on the inside of the scanner cover and the clear scanning strip on the scanner bed
31. large e The bottom of the image is cut off when scanning from the scanner glass e Issues with scanning documents or text OCR Scanner will not turn on If the scanner will not turn on when you press the scanner buttons verify the following e Verify that the power cable has not become disconnected from the scanner or unplugged from the power source Ensure that the scanner is turned on See also Check the cables on page 28 Scanner lamp stays on The scanner lamp should time out and turn off automatically after 14 minutes of inactivity If the scanner lamp remains on after a long period of inactivity turn off the scanner wait 30 seconds and then turn on the scanner NOTE The scanner lamp does not turn off when paper is in the automatic document feeder ADF input tray when Instant Warm up is turned on and when Energy Savings is turned off Scanner does not start scan right away Make sure the scanner is turned on If the scanner has not been used recently the scanner lamp might need to go through a warm up period before scanning can begin If the scanner lamp needs to warm up it takes a moment after starting the software or pressing a scanner button for scanning to begin You can enable Instant Warm up mode in the HP Scanner Tools Utility or by a Scan Preferences Device tab setting 32 Troubleshooting Scanner is scanning items very slowly If you are scanning to edit text the optical character reco
32. least five pages to ensure that the ADF properly detects and feeds the stack When scanning fewer than five small pages scan the pages by placing them on the scanner glass e When loading long documents that hang over the end of the input tray pull out the input tray extender 1 and then load the documents 2 How to load documents 1 Ifthe original pages are long pull out the input tray extender 2 Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the ADF in one direction and then fan that same edge in the opposite direction Load originals 9 Chapter 1 3 Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat FANA FIZ 7 t J t SN Sa 4 Place the stack in the middle of the input tray Load the stack face up 5 Adjust the paper guides to the width of the documents Take care not to overtighten the guides which can restrict paper feeding but make sure that the paper guides touch the edges of the documents 6 Gently push the stack forward to activate the tray sensor See also e Document loading tips on page 7 e Automatic document feeder ADF problems on page 36 e Start a scan on page 13 10 Use the scanner Use the scanner glass Place items that do not meet the specifications for the automatic document feeder ADF directly onto the
33. ment feeder ADF supports the following paper types Width 148 216 mm 5 8 8 5 in Length 148 356 mm 5 8 14 in Weight 50 120 g m 13 32 Ib Load originals 7 Chapter 1 e Scanning the following types of documents with the ADF might result in paper jams or damage to the documents To scan these documents use the scanner glass instead of the ADF Curled documents Wrinkled or creased documents Torn documents Documents with paper clips or staples LS Carbon paper Coated paper Extremely thin translucent paper Photos Papers that are stuck together a lt gt lt gt Paper with adhesive notes or flags attached Overhead transparencies Paper with wet substances such as glue or correction fluid e Before loading documents make sure that the ADF access door is securely latched e When loading a stack of documents make sure that all of the documents are the same width e When loading pages in landscape orientation make sure that the top of the pages point toward the back of the scanner Doing so ensures that the scanner automatically rotates the page correctly if you have set the HP scanning software to rotate landscape pages automatically e The maximum capacity of the ADF is 50 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is decreased 8 Use the scanner e When loading small pages such as A5 paper size 148 x 210 mm or 5 8 x 8 3 in load a stack of at
34. nd rescan pages as necessary 18 Useful scanning features 3 Finish the scan by clicking Finish in the HP Scanning preview window 4 Waitfor the scanning software to process the scanned document pages according to the profile settings You can set up a scan shortcut that skips Steps 2 and 3 of the standard process After you select this shortcut press the Scan button on the scanner front panel or click Scan in the HP Scanning shortcuts dialog box The pages will be scanned and processed without further intervention For a scan to complete automatically the selected scan shortcut must have the Show a preview scan cleared on the HP Scanning shortcuts dialog box Scan without reviewing 19 Care and maintenance This section presents information about how to care for and maintain the scanner e Clean the scanner glass e Clean the transparent materials adapter TMA e Clean the automatic document feeder ADF e HP Scanner Tools Utility scanner maintenance information e Replace the feed roller and separation pad e Order maintenance and scanner supplies Occasional cleaning of your scanner helps ensure higher quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary Routine cleaning and maintenance should include cleaning the automatic document feeder ADF the scanner glass and the transparent materials adapter
35. nning software when you want more control during the scanning process such as when you want to preview the image before the final scan use more advanced features or change scan settings To scan using the HP scanning software follow these steps 1 2 Double click the HP Scanning icon Load the originals 14 Use the scanner 3 Inthe HP Scanning shortcuts dialog box a Select the scan shortcut you want to use b If you want to change scan settings or show a preview before you scan click Change Settings and make the changes you want For more information see the scanner software help c Click Scan 4 lfyou chose to showa preview the HP Scanning preview window is displayed Make the changes you want When you are done click Finish For more information see the scanner software help NOTE If you did not select Show a preview you might be prompted to scan additional documents Click Yes to scan additional documents or click No to send the scanned image s to the specified location When you click Finish the HP scanning software sends the scanned page s to the specified location x TIP The HP Scanning shortcuts dialog box continues to display after you scan so that you can scan additional originals When you are done scanning click Close See also e Load originals on page 7 e Useful scanning features on page 17 Use other software programs You can scan an image or document directly into a
36. nt panel When the buttons are disabled you always start scans and copies from the computer using scanning software You can still press the button on the scanner panel to stop a scan or copy To turn off the scanner buttons follow these steps 1 Open the HP Scanner Tools Utility 2 On the Buttons tab select the Disable front panel buttons check box To re enable the scanner buttons clear the Disable front panel buttons check box NOTE You must have administrative privileges on the computer to change the setting of this check box Getting assistance 42 In order to get the best results from your HP product please consult the following HP support offerings 1 See the product documentation that came with the product e Review the troubleshooting section in this user guide e Review the scanner software help click Start point to Programs or All Programs point to HP point to Scanjet point to N6310 point to User Guide and then select your preferred format 2 See the HP online support website at www hp com support or contact your point of purchase HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance including the following features e Online chat and email access to qualified online support specialists e Software firmware and driver updates for your product e Valuable product and troubleshooting information for technical issues
37. of the HP Scanner Tools Utility Try the following procedure 1 Open Control Panel select Scanners and Cameras and then select your scanner model from the list 2 Display the scanner properties e Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties 3 Examine the buttons setting for your scanner e Windows 2000 Ensure that the Disable Device Events option is not selected e Windows XP and Vista Ensure the Take No Action option is not selected See also Control of the scanner buttons on page 42 An unexpected program opens when a button is pressed E NOTE The Scan eh and Copy Le button settings can be changed in the HP Scanner Tools Utility You cannot change the settings for the Cancel gt Setup Back or Power buttons After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 On the Buttons tab of the HP Scanner Tools Utility determine the associations for the Scanner Front Panel Buttons If necessary change the software that is assigned to a button 2 Verify that the expected program is installed on the computer by looking at the Start menu If necessary install the program If the problem persists the buttons might be assigned outside of the HP Scanner Tools Utility Try the following procedure 1 Open Control Panel select Scanners and Cameras and then sel
38. ombination with the Power LED indicates scanner functions and error conditions 2 e Displays available scan shortcuts that users can select e Shows menu options and status and error messages 3 OK Select Allows you to scroll through and select options in the LCD Press ul and F to scroll through the menu options e Press OK to select the option _ 7 Copy Starts a copy displaying the HP Copy dialog EN box on the computer Displays the previous menu on the LCD v Allows you to set preferences for the behavior of the scanner z See also e Start a scan on page 13 e Make copies on page 16 Scanner settings on page 6 Scanner LEDs on page 27 Automatic document feeder ADF You can use the automatic document feeder ADF to scan multipage documents quickly and easily See also e Use the automatic document feeder ADF on page 7 e Start a scan on page 13 e Make copies on page 16 Scanner overview 5 Chapter 1 Transparent materials adapter TMA You can use the transparent materials adapter TMA to scan 35 mm slides or negatives See also e Use the transparent materials adapter TMAJ on page 12 e Start a scan on page 13 Scanner settings The Setup 4 button allows you to modify the following scanner settings e Language e Energy consumption e Tools amp NOTE You can change additional settings through the HP scanning software
39. onnect the scanner and then reconnect it to a USB port on the back of the computer e Make sure that the scanner buttons are enabled e Turn off the scanner wait 60 seconds and then turn on the scanner e Test the scanner hardware e Restart the computer If you continue to have problems it is possible that your HP scanning software firmware or associated drivers are out of date or have become corrupted See www hp com support to locate software firmware and driver updates for your scanner See also e Care and maintenance on page 20 e Control of the scanner buttons on page 42 e Reset the scanner on page 30 Troubleshooting e Check that the scanner has power on page 30 e Check the cables on page 28 e Check the USB connection on page 29 Scanner LEDs The scanner has two LEDs on the front panel that indicate scanner functions and error conditions The LED in the shape of an exclamation point is the Attention LED and the LED in the Power button is the Power LED The table below explains how to interpret the indicator LEDs Error condition Check the scanner LCD for a The Attention LED The Power LED is 8 error message guickly blinks amber lit with a steady green light Fatal error condition The scanner LCD indicates that you should turn off the i is li l Power LED i The Attention LED is lit idee ties S scanner then turn it on after 60 seconds with a steady amber lit wi
40. pport 41 cut off images troubleshoot 40 D disable scanner buttons 42 document feeder See ADF double sided scans troubleshoot 37 44 E editable text troubleshoot 34 energy consumption set 6 F features color dropout 18 page rotation 17 remove blank pages 18 scan shortcuts 17 scanner hardware 4 scanning 17 straighten scanned images 18 feed roller replace 24 film load 12 scanning tips 13 troubleshoot 40 fuzzy images troubleshoot 36 G glass clean 20 H hardware test 31 HP Care Pack Services 43 HP Copy start 3 HP Scanner Tools Utility Maintenance tab 24 HP scanning software about 3 scan from 14 uninstall 28 HP Scanning start 3 l image bottom cut off 34 indicator lights 27 install software troubleshoot 27 J jams ADF 38 L lamp scanner 32 language set 6 LCD scan shortcut names 33 LEDs 27 lights 27 lines troubleshoot 33 M maintenance clean ADF 21 clean scanner glass 20 clean TMA 21 HP Scanner Tools Utility Maintenance tab 24 replace feed roller 24 replace separation pad 24 missing bottom of image 34 N negatives load 12 scanning tips 13 troubleshoot 40 O OCR troubleshoot 34 OK select button 5 order feed roller replacement 24 separation pad replacement 24 order maintenance supplies 25 P page orientation 17 pages out of order 37 troubleshoot 37 Index parts order 24 25 Power button 5 Power LED 27 power supply troubleshoot cable 28
41. rt on the front of the computer move it to a USB port on the back of the computer For additional USB troubleshooting information see www hp com support select your country region and then use the search tool to find USB troubleshooting topics The TMA ADF cable is connected between the scanner lid and the scanner base Ensure the cable is securely connected in the back of the scanner Uninstall and reinstall the software 28 An incomplete software installation could cause the scanner not to be recognized or the software not to launch correctly Try uninstalling and then reinstalling the HP scanning software To reinstall the HP scanning software you must have the HP Scanning Software CD To uninstall and reinstall the software follow these steps 1 Click Start click Settings and then click Control Panel in Windows XP and Vista click Start and then click Control Panel 2 Click Add or Remove Programs in Windows Vista the Programs and Features tool and then select HP Scanjet N6310 11 5 3 Click Remove 4 Unplug the scanner USB cable from the computer 5 Reinstall the software using the HP Scanning Software CD that came with your scanner When you insert the CD an installation interface launches automatically Choose the software to install 6 Reconnect the scanner USB cable after the software is installed See also Check the cables on page 28 Troubleshooting Scanner initialization or hardw
42. s cut off See also e How to load documents on page 9 e Care and maintenance on page 20 Scanned image is fuzzy When scanning with the automatic document feeder ADF follow these steps 1 Verify that the document original is not fuzzy 2 Check for any obstructions in the scanner paper path and make sure that the paper guides are positioned appropriately Try another scan 3 Ifthe scanned image is still of poor quality clean the ADF When scanning from the scanner glass follow these steps 1 Verify that the document original is not fuzzy 2 Check to see that the item is in full contact with the scanner glass 3 If the scanned image is still of poor quality clean the scanner glass When scanning from the transparent materials adapter TMA follow these steps 1 Verify that the slide or negative is not damaged or dirty 2 Verify that the slide or negative is properly installed in the holder Try another scan 3 If the scanned image is still of poor quality clean the TMA See also e Clean the automatic document feeder ADF on page 21 e Clean the scanner glass on page 20 e Clean the transparent materials adapter TMA on page 21 36 Troubleshooting Scanned images contain streaks or scratches When scanning with the automatic document feeder ADF follow the steps below After each step try another scan to see if the streaks or scratches are still apparent If so try the next step 1 Check that
43. scanner glass Minimum size No minimum size Maximum size 216 x 300 mm 8 5 x 11 8 in NOTE Notall the length of the scanner glass is in the active imaging area so make sure to position your originals as indicated by the reference mark on the edge of the scanner glass Place the original face down on the scanner glass as indicated by the reference mark For landscape pages place the pages face down with the top of the page pointing toward the back of the scanner x TIP To scan multiple pictures at the same time arrange the pictures that you want to scan on the scanner glass with at least 6 mm 0 25 in of space between items See also Start a scan on page 13 Load originals 11 Chapter 1 Use the transparent materials adapter TMA This section contains information about using the transparent materials adapter TMA to scan slides including 35 mm slides and negatives e Load slides or negatives e Tips for scanning transparent items NOTE You must use the HP scanning software to scan slides and negative frames using the TMA Load slides or negatives The transparent materials adapter TMA enables you to scan two 35 mm slides or three negative frames at one time Figure 1 1 Load slides 1 To load slides or negatives in the TMA follow these steps 1 Open the scanner lid 2 Remove the negative strip holder from the slide holder 3 Do one of the following to load the slides or negatives
44. software program if the program is WIA or TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan Import New Object or Insert If you are unsure whether the program is compliant or what the option is see the documentation for that program To scan using WIA or TWAIN compliant scanning software follow these steps 1 Start the scanning software and then select the WIA or TWAIN data source 2 Complete the appropriate actions to complete the scan 3 Select the settings that are appropriate for the originals that you are scanning For more information see the online help for the scanning software NOTE If your application is ISIS compliant or you want streamlined document scanning when using TWAIN compliant software programs you can install the EMC ISIS TWAIN driver To do so insert the installation CD that came with your scanner and select the EMC ISIS TWAIN option When scanning documents select the HP Scanjet N6310 Doc TWAIN driver from the application However when scanning images from other software programs select the HP Scanjet N6310 TWAIN driver See also Load originals on page 7 Start a scan 15 Chapter 1 Make copies Use the Copy l button to scan an original and send it to a printer To make copies follow these steps 1 Load the originals 2 Press the Copy al button The copy is sent to the printer and the HP Copy dialog box displays on the conne
45. th a steady green light light The scanner is warming up or scanning an O The Power LED Original slowly blinks green The scanner is in Sleep mode O The Power LED is lit with a steady dim amber light The scanner is on and ready to scan C The Power LED is lit with a steady green light Both LEDs are off There is no power to the scanner Scanner installation troubleshooting This section contains solutions for installation and setup problems e Check the cables e Uninstall and reinstall the software Scanner installation troubleshooting 27 Chapter 4 Check the cables Cable type Power cable USB cable TMA ADF cable Action The power cable is connected between the scanner and a power outlet Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector If the power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on Turn off the scanner power switch and turn off the computer After 60 seconds turn the scanner back on and then turn on the computer in that order The USB cable is connected between the scanner and the computer Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer If the USB cable is connected to a USB po
46. then click Control Panel b Click Add or Remove Programs in Windows Vista the Programs and Features tool and then select HP Scanjet N6310 11 5 c Click Remove d Click Add or Remove Programs in Windows Vista the Programs and Features tool and then select the HP Photosmart software e Click Remove 5 Reinstall using the HP Scanning Software CD that came with your scanner When you insert the CD an installation interface launches automatically Choose the software to install w If the scanner still does not work see www hp com support or contact HP Customer Support Additional troubleshooting information If you have the HP scanning software installed you can use the onscreen help to solve other problems with the scanner To gain access to the help start the HP scanning Scanner initialization or hardware problems 31 Chapter 4 software and then click Help in the HP Scanning shortcuts dialog box menu The help system provides information about the scanner hardware as well as information about the and HP scanning software Also see Scan troubleshooting in the general Troubleshooting and support section of the help Scanner operation problems e Scanner will not turn on e Scanner lamp stays on e Scanner does not start scan right away e Scanner is scanning items very slowly e Custom scan shortcut names do not display correctly on the LCD e Vertical white stripes appear on the printed page e Scan files are too
47. tion output for landscape orientation originals To enable portrait output of landscape document originals follow these steps 1 Double click the HP Scanning icon on the desktop and then select Scan Preferences on the Options menu 2 On the Document tab of the Scan Preferences dialog box select Automatically rotate landscape pages then click OK amp NOTE In other scanning software the options for rotating pages are on the Layout tab of the ISIS or TWAIN Advanced Settings dialog box Useful scanning features 17 Chapter 2 Automatically remove blank pages To set your scan preferences to automatically remove blank pages from the automatic document feeder ADF output scan follow these steps 1 Double click the HP Scanning icon on the desktop select a document scan shortcut click Change Settings select Document Glass or Feeder as the scan type under Scan Shortcut Settings and then click Advanced Document Settings Select Automatically remove blank pages from feeder on the Advanced Document Settings dialog box and then click OK Click Save Shortcut accept the default shortcut name or enter a new shortcut name and then click Save to save this as a new scan shortcut Automatically straighten scanned images Items fed through the automatic document feeder ADF or placed on the scanner glass may not be aligned with the scanner glass The software can automatically detect skewed items and correct for
48. tton on the scanner panel is on when on and no error or attention conditions exist the Power LED is lit with a steady green light If the problem persists after verifying the above items follow these steps 1 Press the Power button to turn off the scanner and then disconnect the power cable from the scanner 2 Wait 30 seconds 3 Reconnect the power cable to the scanner then turn on the scanner After 30 seconds the Power LED is lit with a steady green light and the Attention LED is off See also e Basic troubleshooting tips on page 26 e Scanner LEDs on page 27 e Check the cables on page 28 Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner you should reset the scanner To reset the scanner follow these steps 1 Close the HP scanning software if it is open 2 Disconnect the USB cable that connects the scanner to the computer 3 Turn the computer off wait 60 seconds and then turn on the computer 4 Reconnect the USB cable to a USB port on the back of the computer e Make sure that the USB cable is connected to the back of the scanner correctly The trident icon on the USB cable faces up when the cable is properly connected to the scanner e Try connecting the USB cable to a different USB port on the back of the computer 5 Ensure that the TMA ADF cable is securely connected 30 Troubleshooting Test the
49. ve very large file sizes try the following Verify the scan resolution setting o 200 dpi is sufficient for storing documents as images o gt For most fonts 300 dpi is sufficient for using optical character recognition OCR to create editable text o For Asian fonts and small fonts 400 dpi is the recommended resolution Scanning at a higher resolution than necessary creates a larger file with no additional benefit Color scans create larger files than do black and white scans If you are scanning a large number of pages at one time consider scanning fewer pages at a time to create more smaller files Scanner operation problems 33 Chapter 4 The bottom of the image is cut off when scanning from the scanner glass Not all the length of the scanner glass is in the active imaging area When scanning from the scanner glass make sure to position your originals as indicated by the reference mark on the edge of the scanner glass Issues with scanning documents or text OCR The scanner uses optical character recognition OCR to convert text on a page to text that you can edit on your computer If you scan text but cannot edit it make sure that you make the following selections during scanning o gt From the HP scanning software select Document o gt On the HP Scanning shortcuts dialog box select a word processing program or Save to File from the Scan to Setup dialog box E NOTE If you select Save to File select a
50. wing conditions e Streaks on scans or paper jams occur repeatedly and cleaning the automatic document feeder does not help e The HP Scanner Tools Utility Maintenance tab indicates that maintenance is due 24 Care and maintenance The feed roller replacement kit contains a feed roller separation pad and installation instructions To order replacement kits go to www hp com support To replace the feed roller and separation pad follow these steps 1 Turn off the scanner and then disconnect the USB cable and power cable from the scanner 2 Open the ADF access door and roller cover and then replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kit 3 Close the roller cover and ADF access door and then reconnect the USB cable and power cable to the scanner 4 Turn on the scanner and then update the scanner maintenance history a Press the Setup 4 button on the scanner control panel to open the HP Scanner Tools Utility Click the Maintenance tab b In the Feed Roller and Separation Pad Maintenance area click Record Replacement and then click Yes For more information see the HP Scanner Tools Utility help Order maintenance and scanner supplies You can purchase maintenance parts online at the scanner support website at www hp com buy parts or from your local HP dealer Order maintenance and scanner supplies 25 Troubleshooting This
51. with the next step 1 Make sure that the TMA is connected to the scanner 2 The bulb in the TMA might not be working Press the Scan sh button and look for illumination If the bulb is broken service is required 3 The TMA might need to warm up Wait a few seconds to see if the light turns on For the best scanning quality let the TMA light warm up for at least 30 seconds Additional troubleshooting information For additional troubleshooting information see the following resources To look for updated information about the scanner see the HP scanner support website at www hp com support o gt Select your country region and then select your language o gt Enter the scanner model number and then press Enter If you do not have Internet access see the information about getting assistance in the printed Getting Started Guide for information on contacting HP support Additional troubleshooting information 41 Product support The following accessibility options are available on this scanner e Control of the scanner buttons e Getting assistance Ef NOTE The scanner User Guide is available in a help format that is readable by most screen readers To find this file click Start point to Programs or All Programs point to HP point to Scanjet point to N6310 and then click User Guide Control of the scanner buttons To prevent buttons from being pushed accidentally you can disable the buttons on the scanner fro

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