ITS Remote Access
Contents
1. as AMERICAN BIBLE SOCIETY Sharing God s Word with the World ITS Remote Access User Manual AMERICAN BIBLE SOCIETY Sharing Geod Wird watts the Corid Welcome This User Manual is divided into two parts The first section shows how to connect under normal conditions 1 The second section is devoted to first time setup and troubleshooting Please place a call to the Helpdesk at 212 408 1545 or 888 596 6296 x1545 before turning to this section If the Helpdesk is unavailable first verify that ABS systems are up at the IT Systems Status and Remote Help section of http abs info Current status is under the heading Current Conditions Quick Reference Application If New York is up go to If New York is down go to IT Systems http www abs info TSystemsS Status and tatusandRemoteHelp dsp Remote Help Helpdesk helpdesk americanbible org tel 212 408 1545 or 888 596 Same 6296 x1545 MSGP etc https remote americanbible or Project _ _https remote americanbible org Staffnet http staffnet americanbible or http staffnet dr americanbible or Secure Mail https securemail americanbible or same Webmail http webmail americanbible org http webmail dr americanbible org To Reporta 1 800 308 6297 Same Crisis Facilities 1 800 242 5375 same Status New York Items in the far right column are planned but not yet active as of March 2007 Contents 12. 2 1 Webmail 2 1 1Setup No setup 2 1 2 Troubleshooting 2 1 2 1 Logon Credentials Fail The most common issue here is the format of the username In the dialog that pops up asking for your username and password enter it in the form abs username like this Connect to webmail americanbible _ org Leg webmail amnericanbible org User name f abs username a Password TTTTTTT Remember my password If this fails a lesser common trick is to use your americanbible org email address with the sign in the username field If this works when the standard abs username format does not please notify the Helpdesk as soon as possible so that they can rectify the issue Page 15 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring Godr Ward witb the Workd 2 2 Remote americanbible org 2 2 1Setup 2 2 1 1 Check the right hand side of the main screen you see immediately after login If you see a message like the following click the link ICA Web Client for 32 bit Windows to download the Windows web client MetaFrame AP Message Center The MetaFrame P Message Center displays any informational or error messages that may occur rou do not have the ICA Client Plug in for 32 bit Windows installed on your system You must install the ICA Client to launch the applications Select the icon below to install the ICA Client fe Crtax Client download site CITRIX Pa
3. Connecting via Remote ACCESS ccccccceee eee eeeeeeeeseneeeeeeeneneeegs 3 LL WV CONG eE E E E R NE E 3 1 2 Remote americanbible Org ssssssrerererersrerererrrrrrrrrrrrrrrne 5 Bo S a A S E EE A eget 8 Te CEU Mall tuwiicaanenecatapnnsgpen tote iiieniana idan eedoneintenc 11 2 Setup and Troubleshooting eseserererererererererererrrrrrerrrerrrre 15 Page 2 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring Cots Wird witb the orid Zeke WOON restttence aE E nd eeaenineektenay 15 2 2 Remote americanbible Ord cccccccseeeeeeeeeeeeeeeeeeeeeeeneenes 16 Pad SEQUIN CN E E E E AE A EES 20 1 Connecting via Remote Access Normal Operation 1 1 Webmail Steps on how to check your ABS email from any location provided you have internet access 1l l lLaunch Microsoft Internet Explorer by double clicking on its icon on the desktop Internet Explorer R 1 1 2In the address bar type http webmail americanbible org Note that in this case one does not precede the address with WWW E https webmail_americanbible org exchange Wicr File Edt Yiew Favontes Tools Help O Back gt x B A p2 Search 3 Address http webmail arnencanbible org Page 3 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Sharing Gols Word sits the Workd 1 1 3 The above window prompt will appear Enter your username and password in the appropriate fields Be s
4. 06 ae AMERICAN BIBLE SOCIETY Shoring Gods Ward rith the Workd 1 4 Certified Mail 1 4 1 Compose a New Message like you normally would Once the message is composed and ready to be sent you would simply click on Send Certified Mail Button instead of regular Send Button in Outlook Page 11 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring Cols Wird witb the orid 1 4 2 Once the message is received it would look like the message below To get your Certified Mail you would simply click on the link provided in the email CM Test Message HTML File Edit View Insert Format Tools Actions Help i aRenly Brenly to all Forward ca LA amp S Xl a sa From Ta Ee Subject CM Test Secure Message from American Bible Society Message Delivery nod americanbible org has created a secure e mail message for you at https fsecuremall amercanbible org l aspxrl en us To access your message simply follow these steps 1 Click on the above link 2 Ype abeamericanbible org for your Login ID and then your password 3 Access your Inbox to view your message If you need help please send an e mail to helpdeskicvamericanbible org Message Details subject Chl Test From abciamericanbible ore To abe americanbible org Created qia 2006 12 29 04 Pel EST Expires 2 5 4006 12 29 04 PM ESTI Copyright 1996 2005 Certified Mail com Inc Page 12 of 22 ITS Remote Access H
5. BLE SOCIETY CITRIX _ Sharing God s Word with the World User Name Password Secondary Password Login 1 2 4Enter your username where it states Username and password where it states Password 1 2 5For the last field Secondary Password type in the 6 digit number currently displayed on your RSA SecurelD key and then click on the Log In Button AVY AMERICAN BIBLE SOCIETY CITRIX Sharing God s Word with the World E User Name FLast Password sesseeaee Secondary Password sesees Login Page 6 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring Godr Ward seith the World 1 2 6After a successful login your will be able to see the Applications List below where you will be able to launch applications for which you have specific rights Applications 4 lt 4 gt Top Ey Up Ang BE FRX 6 Launcher Log Off Additional applications can be made available upon request Page 7 of 22 ITS Remote Access Help October 2006 i AMERICAN BIBLE SOCIETY Sharing Cools Wird watts the orkd 1 3 Staffnet Note ITS recommends that you use Microsoft s Internet Explorer when accessing Staffnet IE will allow you full access to all of Staffnet s features 1 3 1 Logging on to Staffnet 1 3 1 1 Open Internet Explorer IE 1 3 1 2 Type staffnet americanbible org in the address bar 1 3 1 3 Press Enter on your key
6. board or click on Go in the address bar Messenger American Bible Society File Edit View Favorites Tools Help O O RAG Address https fstaffnet americanbible org The browser will take you to the login screen please enter your User name usually your first initial and last name ABS password the one you use to log into your computer Securel D Password the number that appears on your RSA key A a AMERICAN BIBLE SOCIETY Please provide the following User Name oOo O OE ABS Password Doo O O SecurelD Password sd You are accessing this site from a computer running Microsoft Windows XP Service Pack 2 SP2 or higher Internet Explorer is configured by default to block popups In order to be able to receive inactivity timeout notifications and other warnings from this site it is recommended that you configure your browser to allow popups from this site lt I gt This site is intended only for authorized users Ifyou encounter any problems with this site please contact your system administrator at helpdesk americanbible org Page 8 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring Gels Word sith the Workd RSA Key Note Left of the tokencode the number that is your SecurelD Password on the RSA key is a vertical bar that counts down until the next tokencode change If the bar is at or near the bottom like this EEN 4 please wait until the n
7. ecurity Alert Information you exchange with this site cannot be viewed or changed by others However there is a problem with the site s security certificate a The security certificate i from a trusted certifying authority a The security certificate date is valid The name on the security certificate is invalid or does not match the name of the site Do you want to proceed j View Certiticate 2 3 1 2 At this time you may see an alert asking you to install ActiveX controls When this happens click on the message under the address bar and select Install ActiveX Control Page 20 of 22 ITS Remote Access Help October 2006 ESS AMERICAN BIBLE SOCIETY Sheriag Cod Wird wib the Worked American Bible Society Install and Detect Microsoft Internet Explorer File Edit wiew Favorites Tools Help pak QJ x a A P Search 5 Favorites E2 2 N E bd LJ rel 3 Address amp https staffnet americanbible org ie This site might require the Following ActiveX control Whale Communications Client Components From Whale Communications Inc Click here to install Install ActiveX Control What s the Risk Information Bar Help AMERICAN l BIBLE SOCIETY 2 3 1 3 Next you will see a pop up window that asks you to install the Whale software please click Install Internet Explorer Security Warning Do you want to install this software Name Whale Conmunicatians Client Components Publ
8. elp October 2006 AMERICAN BIBLE SOCIETY Sharing Geb Wird witb the World 1 4 3After clicking the link it will prompt you to enter a username and password If this is the first time you are accessing Certified Mail you will need to create a username and password The username will be your email address ex jdoe americanbible org Login Microsoft Internet Explorer File Edit View Favorites Tools Help ae bora a i gt A Roy Bact J x a A A Search Pe Favorites 4 bs gt 2 wj LJ rel 3 Address https securemail americanbible org vn2xdnag4S2dnt454pzzxs45 I aspx l en us v Go Links hiAdobe Y v Search we 2 Fay Camy Web Mail my Yahoo Shopping Games 9 Music gt gt MA ey AMERICAN BIBLE SOCIETY Home 7 Login This feature is for members only Upon successful login you can access your account to send and track your messages Secure Member Login Please enter your UserID or Email Address and Password UserID or Email abc americanbible org Password aaaaaaaaaa d Remember UserID Forgot Password Security Status Login is secured by an encrypted link SSL to our server Powered by CertifiedMail Done B Trusted sites 2 Microsoft Office Internet Explorer gt 2 IM with aperazafgp ww Documents Micros 531 12 36PM Page 13 of 22 ITS Remote Acc
9. ess Help October 2006 AMERICAN BIBLE SOCIETY Sharing Geb Wird sith the World 1 4 4Once you enter your credentials it will give you your Certified Mail Messages When you are done you can Logout from the Certified Mail Page by clicking on Logout on the top right of that page F Inbox Microsoft Internet Explorer Sle File Edit View Favorites Tools Help a os F mm Ed ack 7 4 gt x E A r Search Sp Favorites B amp E J rel Address 2 https securemail americanbible org vnexdnagdsednt454pzexs45i inbox aspx ha 0 Links MSAdobe Yyr TA se Search Web FA L My Web gt a AMERICAN BIBLE SOCIETY Member Center Mew Message Inbox Track Sent Drafts Logout search O Putin Folder View Folder Page Size LI iw Date From Subject Size new 100030 1 3 2006 abctamericanbible org CM Test 3kKb Putin Folder Powered by CertifiedMail G Trusted sites Page 14 of 22 ITS Remote Access Help October 2006 i AMERICAN BIBLE SOCIETY Shoring Godr Ward oiib the Workd 2 Setup and Troubleshooting ABS computers are set up with the necessary software to connect from a remote location This section will apply to you only if that software becomes damaged or your connections persistently fail despite following instructions Note This is only a rough guide Please see the end of this guide for information on contacting the ABS Helpdesk which will be able to provide comprehensive support
10. ge 16 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Sharing Gaels Wired with the orid 2 2 1 2 Inthe following dialog choose a download location then run the file ica32t exe after download completes in order to install the web client You will have to restart your Internet browser after installation for the plugin to work Opening icas t exe Tou have chosen to open Ej Icat t exe which is a Application from https Amuse americanbible org What should Firefox do wath this file Open with x Do this automatically for files like this from now on Cancel 2 2 2 Troubleshooting 2 2 2 1 Browser Prompts You for What to do with the file launch asp 2 2 2 1 1 When you click on an application after logging in you see a prompt like the following Page 17 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring God s Wird sith the World Opening launch asp A Citrix IGA Client Engine ving default 2 2 2 1 2 If you see that your Citrix client is already chosen in the Open with window as above go ahead and leave that selected and say OK Your browser will pass this file off to your Citrix client and launch the application normally 2 2 2 1 3 If you see that your browser does not know about your Citrix client but you do have the client installed you can choose Save to Disk then launch the file from there or use the Open with dial
11. isher Whale Communications Inc More options Install p Don t Install while Files From the Internet can be useful this File type can potentially harm vour computer Only install software From publishers wou trust What s the risk 2 3 1 4 You might also get prompted with a screen like below click on Yes Whale Client Components gt Toensure complete functionality with this site itis necessary to add the 1 site to the pop up blockers allowed sites of the browser Would you like to implement the required changes Don t show me this message again Page 21 of 22 ITS Remote Access Help October 2006 Pe M Ee AMERICAN BIBLE SOCIETY Sharing Gols Wird witb the World At this point if your Windows Firewall is ON the Windows Firewall will prompt you with a Security Alert like the one below If you see this window click on Unblock Page 22 of 22 Windows Security Alert Maa To help protect your computer Windows Firewall has blocked J some features of this program Do you want to keep blocking this program e Hame Internet Explorer Publisher Microsoft Corporation Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Internet or a network IF you recognize the program or trust the publisher pou can unblock it When should unblock a program ITS Remote Access Help October 2006
12. og to find your Citrix client Page 18 of 22 ITS Remote Access Help October 2006 aa AMERICAN BIBLE SOCIETY Sharing Gals Ward watb the World Opening launch asp H Citrix CA Client Engine Ginas default 2 2 2 1 4 Macintosh Clients Sometimes Macs incorrectly save the file as Launch asp or try to open it inside the browser instead of launching Citrix To correct this save the file then rename it adding the filename extension TCA launch asp ica h a Citrix ICA Client launch asp 2 KB 2 2 2 2 After logging in successfully an application you need is not listed If you do not see an application you need to use after successfully logging in an administrator s intervention is required to give you access Please send a message to Helpdesk americanbible org stating the issue and follow up by calling 212 408 1545 or 888 596 6296 x1545 for resolution status Page 19 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Sharing Goals Wired with the orid 2 3 Staffnet 2 3 1Setup 1 1 1 The first time you access Staffnet The first time you go to staffnet americanbible org your browser will go through some initial installations These will only occur once after that your browser will keep the settings and you will not go through these the next time you access Staffnet from this computer 2 3 1 1 The first pop up will display a Security Alert Click on Yes at that prompt S
13. umber changes and enter the new number as your SecurelD password as here Page 9 of 22 ITS Remote Access Help October 2006 AMERICAN BIBLE SOCIETY Shoring Gels Word oiib the Workd 1 3 1 4 Once you have successfully logged on you will see the main Staffnet page To access the applications you must first click on Network Connector al American Bible social Portal Microsoft Internet Explorer 2 O Back a aG P Search A Favorites amp B G w z Addres s https iistaffnet americanbible org whalecomd1 da80bce9b287456F43F7beS 194 whalecomO SecurestaffPortalHomePage v Go Links 4 TechRepublic Security News 4 ABS WebEx FootPrints Gmail 4 services 4 Webmail Direct ITs Webpage Cri X mate Access fat Launch Application v EO ad activity E 07 59 22 E Logout REREN American Bible Society Remote Access Appliance BIBLE SOCIETY Microsoft Outlook essenger ESWAA M AMEKRCAN _ Binur SOCikyy 5j amp Trusted sites iy staffnet 2nd Micros A American Bible Societ s Whale Network Conn 1 3 1 5 Once connected you will see a pop up window on the bottom of your screen this lets you know you that you successfully connected to the network You may now access CRM Outlook Messenger Muse and your home and mapped drives JU Network Connector Connection started RJ 12 03 PM Page 10 of 22 ITS Remote Access Help October 20
14. ure to precede your user name with abs note the backwards Slash Connect to webmail americanbible _ org JE webmail americanbible org User name f absiusername Remember my password 1 1 4 Upon successful authentication you should see the Outlook web interface as shown below Fie Ea v Train Teoh wo om O 2 BO Dra frr O G gt i bies dE eee Peet eee or g c uis T tw Baan op Mew Ov Reply GW Replys at WO wa G4 G gt G OD few teats Hse tot dren ee Le Suteei s i ad S jata 0 EE CoN Page 4 of 22 ITS Remote Access Help October 2006 i AMERICAN BIBLE SOCIETY Sharing Geb Wird witb the World 1 2 Remote americanbible org Web Based Citrix Applications such as Great Plains H Drives and more 1 2 1 On your desktop double left click the Internet Explorer Web browser icon a Internet Explorer 1 2 2I1n the address bar of your browser type in the following http remote americanbible org Login Windows Inte rnet Explorer ent l OG v le https remote americanbible or Live Search p i Page 5 of 22 ITS Remote Access Help October 2006 ae AMERICAN BIBLE SOCIETY Sharing Gels Word witb the World 1 2 3 The following login window will appear Stax a ow https remote americanbible org jliveSeorch 2 gt prre i ab E Login fp F om sb Page E Tools gt f y e NYG AMERICAN BI
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