cerec ac - Sirona Support
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1. New as of 06 2011 CEREC AC Diagnostic Tool The Dental C o mpany English Sirona Dental Systems GmbH Table of contents Diagnostic Tool CEREC AC Table of contents 1 Components of the CEREC AC diagnostic tool ssessseessseeereeerrerrriersrrrersrrrreerrrreet 3 2 Localizi g TALUS iaiia ae e a ia 4 3 Power supply teStissscrri e e E a a E tise e a a aa 5 4 Camer festae ran o e a nia e eTa OEEO Eein EAEE nyie EE niai 6 4 1 Monitor power supply ee 6 AD BluecamM iresi e A sds EA a aE E AEE AE ER 6 AS Camera Cable iss nne a a a a Biss lactated aE ERE 7 5 PC diagnostic tool reinar a a a R 8 5 1 Starting the diagnostic tool osicss sceieasdcecencecnayasee sae uadineeaganadicniesiewnnahldntesaeetanaaee 8 5 2 Test procedure ee 9 5 2 1 Customer Diagnostics sci ieciiciccces vedere Siete cdebett xc odieG bc ceislvonddecaiyeccle 9 5 2 2 Technician Diagnostics wisiitsscchaesatcckcened Caines akieleice 11 5 2 3 Sirona Windows DiaQnostics cc cesceceeeceeeeeeeeeseecseeseeeeaeeaeeeaeeees 13 5 37 RebootIng the PC ws se cesaie erat Sed Stl EE G e aE ese Geass 14 54 Troubleshooting iessen iiine niena avec aea ENRERE AEE aa 14 5 4 1 Customer Diagnostics sssssssrsieeesesssseeertrrnrtrrrnrnntrrrnnnnnnnustnnunnneeeeeo 15 5 4 2 Technician DIAGNOSUCS serari nre riii Ka a aE iane 17 5 4 3 Sirona Windows DiaQnostics 3 cccjsetectedececancgciank cave cheseesias daceedeeeteenite 12. Pass or Fail appears at the end of the test see sections entitled Test result Pass or Test result Fail On completion of the test press any key to go on to the test dialog Tip You can scroll to the individual test steps using the arrow keys The corresponding result is shown in front of each test step To quit the test reboot the PC see Rebooting the PC gt 14 63 24 599 D3492 D3492 076 03 02 02 06 2011 Sirona Dental Systems GmbH PC diagnostic tool Diagnostic Tool CEREC AC Test procedure Test result Pass No fault was found in the PC specific hardware A replacement of the PC component or of the PC makes no sense 1 Perform the separate test for the supply board 2 Perform an image restore with the restore set for troubleshooting 3 Check the service instructions for other possible fault sources Test result Fail A fault was found in the PC specific hardware A replacement of the PC component or of the PC makes sense when indicated An image restore makes no sense 1 Check to find out which components did not pass the test 2 Note the number of the failed test and the error code if available and report them to the service engineer as soon as possible 3 Carry out the corresponding steps described in the chapter on Trou bleshooting gt 14 Technician Diagnostics Customer Diagnostics Technician Diagnostics Sirona Windows Diagnostics J You have started the Technician
3. test run for at least 1 hour For optimal results let the test run overnight Customer Diagnostics Technician Diagnostics Sirona Windows Diagnostics J Youhave started the Sirona Windows Diagnostics test and Windows starts in the test environment The Sirona Windows Diagnostics test starts automatically System Status gt Check the result inthe Windows Stress Test window Tip You may have to reconfigure the windows to enable recognition of the Windows Stress Test 13 PC diagnostic tool Sirona Dental Systems GmbH Rebooting the PC Diagnostic Tool CEREC AC Test result Pass No fault was found in the PC specific hardware A replacement of the PC component or of the PC makes no sense Test result Fail A fault was found in the PC specific hardware A replacement of the PC component or of the PC makes sense when indicated An image restore makes no sense 1 Checkthe Windows Stress Test window to find out which com ponents did not pass the test 2 Carry out the corresponding steps described in the chapter on Trou bleshooting gt 14 Terminating the Sirona Windows Diagnostics test gt Click the Stop button The individual test windows are closed The PC turns off Rebooting the PC gt Switch the PC on again via the power button Troubleshooting The recommended procedure is as follows If troubleshooting and or a component replacement cannot eliminate the fault replace t
4. 9 6 Updating the BIOS Seung 3 08 inten eee aA Ri Sa ae Ae Read 20 6 1 Determining the BIOS Version ccccc cccccscencceeeeeceeeeeseseneeeeendeeeseneeeneneeenenees 23 6 2 Determining the hardware version of the Unit c ccceecceeeeeeeeeeeeeeeeeeeeeeeaees 23 63 24 599 D3492 2 D3492 076 03 02 02 06 2011 Sirona Dental Systems GmbH Components of the CEREC AC diagnostic tool Diagnostic Tool CEREC AC Components of the CEREC AC diagnostic tool e Voltage tester for the PC power supply Lindy e Power button cable for switching on the PC e Power cable extension for the PC power supply e Monitor cable L6 e PC test tool software CD e Restore CD with BIOS update and BIOS settings e Camera tester e Replacement camera cable e Instructions for PC and camera diagnosis 63 24 599 D3492 D3492 076 03 02 02 06 2011 3 Localizing faults The PC cannot be switched on The monitor displays no picture The PC does not boot correctly Problems with the PC hardware Problems with the Bluecam Localizing faults Sirona Dental Systems GmbH Diagnostic Tool CEREC AC Check whether a line voltage of 230 VAC is applied at the power plug for the PC power supply If so replace the power cable on the PC with the attached power button cable The lamp must light up green The PC must start booting when the button is pressed If not perform the power supply test Soll der PC au erhal
5. C Supermicro Inc 2604 2668 The CHOS values has already overwritten by 7522_130 pwd with checksum 6x34 You have to reboot system make new CMOS values active Press any key to continue 9 Confirm the message by pressing any key The Sirona default BIOS settings have been updated 10 Restart your PC by pressing the R key 63 24 599 D3492 22 D3492 076 03 02 02 06 2011 63 24 599 D3492 D3492 076 03 02 02 06 2011 Determining the BIOS version At PC startup 009 i7 CPU 920 2 67GHz Speed OS Speed 133x20 2660MHz DRAM Frequency For DDR3 1066 Three Channel Initializing USB Controllers Done gt Switch on the PC The BIOS version is displayed as shown in the graphic In Windows amp Systemintormaboren Bemer Wert wareressourcen Getriebssystemname Microsoft Windows Vista Business a Komponenten versi t ce Pack 1 Build 6001 a Softwareumgebung Suchen nach Suche schlieben Nur ausgewatite Kategone durchsuchen M Nur Kategorienamen durchsuchen gt Click on Sfart7 All Programs Accessories System pro grams System information The system information is opened and the BIOS version can be read from here Determining the hardware version of the unit gt Open the lower rear panel of the unit The hardware version is shown on the back of the PC 23 We reserve the right to make any alterations which may be required due to technical improvements Sirona Dental Sys
6. DVD in the menu and hit the Enter key The PC boots from the CD Sirona BIOS Settings Tool V1 0 BSSSSSSSSSSSSSSSsssssssssssssSsssssssssssssssssssss Please select B BIOS service R reserved for further options or simply switch off your system press one of these keys B R X 5 The main menu is displayed Enter the letter B to update the BIOS settings 63 24 599 D3492 D3492 076 03 02 02 06 2011 Sirona BIOS Settings Tool V1 0 Sseresesssesessssssssscs You will now entering the BIOS Service Menu Please check Your hardware for two letter code and BIOS version installed and choose your option Press any key to continue 6 Confirm the message by pressing any key w BIOS version 8 11 w BIOS version 8 6 w BIOS version 1 92 w BIOS version 1 7 w BIOS version 1 3 one of these keys 1 2 3 4 5 X _ You will be prompted to enter your hardware version and BIOS version 7 Use the keys 27 to 5 to select the combination of hardware ver sion and BIOS version 63 24 599 D3492 D3492 076 03 02 02 06 2011 21 Sirona BIOS Settings Tool V1 06 C Continue recovering Sirona factory settings B Back to Hardware Selection press one of these keys C B You will be prompted to confirm your selection 8 Confirm your selection by pressing the c key Tip Pressing the B key returns you to your selection CMOS Read and Write Utiliy 1 6c
7. Diagnostics test and the system configuration is displayed System Configuration Core 1 P Speed Miz Level ache Size KB Code Level 2 Cache Size Hard Drive s aa ATAPI Drivets UGA Present Version 3 6 ME URAM Size MUIDIA 0606h ubsystes Vendor ID jp Pyle Howe Ead move Esc exit 1 Check the information in the system configuration to determine whe ther the system corresponds to the default settings You can scroll up and down using the arrow keys Tip The test will start automatically in 3 minutes if you do not press an arrow key first 2 Press the Esc key on the keyboard 63 24 599 D3492 D3492 076 03 02 02 06 2011 11 Sirona Dental Systems GmbH Diagnostic Tool CEREC AC PC diagnostic tool Test procedure Stop Tert The test starts The entire test run takes approx 20 minutes The result i e Pass or Fail appears atthe end of the test see sections entitled Test result Pass or Test result Fail 3 On completion of the test press any key to go on to the test dialog Tip You can scroll to the individual test steps using the arrow keys The corresponding result is shown in front of each test step 4 To quit the test reboot the PC see Rebooting the PC gt 14 Test result Pass No fault was found in the PC specific hardware A replacement of the PC component or of the PC makes no sense 1 Perform the separate test for the supply board 2 Perform an image restor
8. Test DMA 2 controllers are checked during this test The DMA controller is very important for the operation of a system since it has se parate channels on which I O units can ac cess the system RAM directly This enables high data transmission rates wit hout having to use the microprocessor Test SM Bus This test is used to check the SM bus This gt Replace the PC bus is mainly used for storage battery and sensor management in systems The SM bus is also used to access the SPD data on the memory modules TestWDC___ryP A series of nondestructive tests are perfor 1 Check the SATA cable of the hard drive HDD Short med on the hard drives installed in a sy 2 Check the cable of the hard drive power supply Self Test pie wit ihess funcvons Contolel 3 Replace the hard drive including the hard drive Test 3 Minute s Drive 1 Size of HDD__RndRd search and read tests are performed to check the overall condition of a drive cable 63 24 599 D3492 D3492 076 03 02 02 06 2011 15 Test ATAPI 1 Using this function you can test the in Check the CD for scratches or contamination 00000000 stalled CD ROM CDRW DVD drive The 2 Check the SATA cable between the PC and the 000050000 test ROM is checked directly in the test it DVD drive a necessary Ig lgad ay sonare gri 3 Check the power supply cable between the PC i and the DVD drive The test medium is the test tool CD 4 Replace the DVD driv
9. a new replacement camera cable replacement Blue cam camera cable 62 35 845 PC diagnostic tool Sirona Dental Systems GmbH Diagnostic Tool CEREC AC Starting the diagnostic tool PC diagnostic tool Starting the diagnostic tool Test Suitable for Customer Diagnostics Suitable for the user when checking the PC components Technician Diagnostics Suitable for the technician or service engineer when checking the PC com ponents Sirona Windows Diagnostics Windows stress test to check the PC under continuous load Tip If one of the following steps doesn t work look for the following steps in the service manual v The PC is switched off Press DEL key to enter Setup Menu F11 to enter Boot Menu 1 Switch the PC on and wait until the message shown above appears 2 Press and hold F11 on the keyboard until the boot menu appears Please select boot device SATA PA WDC UDSOOIAALS 00LIJB2 CD DUD 3N TSSTcorp CDDUDY SH S2 t and to move selection ENTER to select boot device ESC to boot using defaults 63 24 599 D3492 D3492 076 03 02 02 06 2011 Sirona Dental Systems GmbH Diagnostic Tool CEREC AC PC diagnostic tool Test procedure 3 Insert the diagnostic tool CD in the drive and select CD DVD in the menu using the arrow keys The PC boots from the CD Wait until the light on the drive goes out Confirm your selection by pressing the Return key on the k
10. ate channels on which I O units can ac cess the system RAM directly This enables high data transmission rates wit hout having to use the microprocessor Replace the PC Test SM Bus This test is used to check the SM bus This bus is mainly used for storage battery and sensor management in systems The SM bus is also used to access the SPD data on the memory modules Replace the PC TestWDC TYP HDD Short Self Test Test 3 Minute s Drive 1 Size of HDD__RndRd A series of nondestructive tests are perfor med on the hard drives installed in a sy stem with these functions Controller search and read tests are performed to check the overall condition of a drive No Check the SATA cable of the hard drive Check the cable of the hard drive power supply Replace the hard drive including the hard drive cable 63 24 599 D3492 D3492 076 03 02 02 06 2011 17 Test ATAPI 1 Using this function you can test the in Check the CD for scratches or contamination 00000000 stalled CD ROM CDRW DVD drive The 2 Check the SATA cable between the PC and the 000050000 test ROM is checked directly in the test it DVD drive am necessary to lgad any software dri 3 Check the power supply cable between the PC i and the DVD drive The test medium is the test tool CD 4 Replace the DVD drive 5 Check the SATA connection from the main board to the SATA slot plate in the PC 6 Check t
11. b von CEREC AC betrieben werden verwenden Sie das beiliegende Netzverl ngerungskabel Test the monitor by supplying it with power via the camera tester If the monitor still displays no picture go on testing as specified in the service manual Use the PC test tool Use the PC test tool Check the camera and the camera cable with the camera tester Perform power supply test Power supply test gt 5 Supply power to monitor via camera tester Check camera and camera cable with the camera tester Camera test gt 6 Use PC test tool PC diagnostic tool gt 8 63 24 599 D3492 D3492 076 03 02 02 06 2011 Sirona Dental Systems GmbH Power supply test Diagnostic Tool CEREC AC Power supply test The CEREC AC diagnostic tool contains an ATX power supply tester manufactured by Lindy Preparing for the test S The PC is switched off VY The main switch of the CEREC AC is switched off 1 Remove the PC from the CEREC AC and open it 2 Connect the cables of the PC power supply to the ATX power supply tester as described in the attached user manual 3 Plug the attached power extension cable into the power cable of the CEREC AC and into the PC The PC is supplied with the necessary supply voltage of 230 VAC 4 Plug the power button cable into the PC The PC can be switched on without connecting a ke
12. cted e g a keyboard track ball camera or UPS power supply Test Test description Action in case of problems Processor s Continuous load and testing of pro gt Replace the PC cessor cores Motherboard Test Continuous load and testing of main gt Replace the PC board functions Stress Test Drive Continuous load and testing of hard 1 Check the SATA cable of the hard drive drive 2 Check the cable of the hard drive power supply 3 Replace the hard drive including the hard drive cable Memory Test Continuous load and testing of RAM gt Remove the memory and plug it back in 2D test Continuous load and testing of the 2D gt Replace the graphics card properties of the graphics card Multimedia Test Continuous load and testing of the 3D gt Replace the graphics card properties of the graphics card USB Test USB Test gt Replace the PC 63 24 599 D3492 19 D3492 076 03 02 02 06 2011 20 Updating the BIOS setting s v You know the hardware version of the unit see Determining the hard ware version of the unit gt 23 and the BIOS version see Determin ing the BIOS version gt 23 The PC is switched off Press DEL key to enter Setup Menu F11 to enter Boot Menu Switch on the PC and wait until the above message appears Hold down the F11 key on the keyboard until the boot menu ap pears Insert the CD containing the BIOS settings tools CD 63 20 704 Use the arrow keys to select CD
13. e 5 Check the SATA connection from the main board to the SATA slot plate in the PC 6 Check the power supply connection from the power supply unit to the SATA slot plate in the PC Test Active USB test At least 1 USB human device gt Replace the PC must be connected for the AC these usually include a keyboard a trackball a camera and a UPS power supply Test NET 1 Self Test You can use this test to perform an internal test of all network cards gt Replace the PC Test Base Memo ry The base RAM test can be used to test the base RAM on the system board up to 640 KB Test Cache Me mory This test is used to check the low level me mory data and the low level addresses in the external system cache in order to test its function Test Extended Memory The Extended RAM test makes it possib le to test the extended RAM between 1 MB and 4 GB Test Above 4 GB memory With the above 4 GB memory test you can test the extended RAM in the area above 4 GB gt Remove the memory and plug it back in Test VGA RAM This test is used to test the graphics me mory installed on the currently active gra phics card gt Replace the graphics card Test VESA RAM With this test you can check the text and graphics modes supported by a VESA compatible graphics card gt Replace the graphics card 16 63 24 599 D3492 D3492 076 03 02 02 06 2011 Technic
14. e at the 4 pole socket of the camera tester Unplug the power supply cable from the socket of the PC internal po wer supply board Plug it into the corresponding socket of the camera tester The monitor shows no function Replace the monitor replacement LCD monitor 62 35 951 Bluecam 1 2 3 Unscrew the Bluecam cable from the PC Plug it into the socket of the camera tester Open the CEREC application and take an exposure with the camera No camera image is displayed A camera image is displayed Go on to the next test step The supply board in the PC is de fective Replace the supply board in the PC replacement supply board 61 37 421 63 24 599 D3492 D3492 076 03 02 02 06 2011 Sirona Dental Systems GmbH Diagnostic Tool CEREC AC 63 24 599 D3492 D3492 076 03 02 02 06 2011 Camera cable Camera test Camera cable 1 Connect the replacement camera cable to the Bluecam camera and the camera tester 2 Open the CEREC application and take an exposure with the camera No camera image is displayed A camera image is displayed The Bluecam camera is defective Replace the Bluecam camera Bluecam rep 62 36 884 or Blue cam replacement 62 36 694 The camera cable was the cause of the fault Replace the camera cab le with the one attached to the CE REC AC diagnosis tool Tip Replace the camera cable re moved from the CEREC AC dia gnosis tool with
15. e with the restore set for troubleshooting 3 Check the service instructions for other possible fault sources Test result Fail A fault was found in the PC specific hardware A replacement of the PC component or of the PC makes sense when indicated An image restore makes no sense 1 Check to find out which components did not pass the test 2 Carry out the corresponding steps described in the chapter on Trou bleshooting gt 14 3 Note the number of the failed test and the error code if available At tach this information to the returned PC when replacing a PC 63 24 599 D3492 12 D3492 076 03 02 02 06 2011 Sirona Dental Systems GmbH Diagnostic Tool CEREC AC 63 24 599 D3492 D3492 076 03 02 02 06 2011 PC diagnostic tool Test procedure Sirona Windows Diagnostics General The Sirona Windows Diagnostics test simultaneously puts PC specific components under load over a longer period of time This time period is determined by the user Due to this load e the temperature in the PC clearly increases in comparison to normal operation A thermal behavior or any existing faults can thus be detected e due to the unlimited time of the test phase it is more probably that sporadic faults and errors will be detected Tip Do not perform this test unless at least one of the Customer Dia gnostics or Technician Diagnostics tests was diagnosed as er ror free Test procedure Tip Let the Sirona Windows Diagnostics
16. ey board The diagnostic tool starts and a selection menu appears Tip The Customer Diagnostics will start automatically af ter one minute if you did not press an arrow key beforehand Customer Diagnostics Technician Diagnostics Sirona Windows Diagnostics 6 Select the test with the arrow keys 7 Confirm your selection by pressing the Return key on the key board The test starts 5 2 Test procedure 5 2 1 Customer Diagnostics Customer Diagnostics Technician Diagnostics Sirona Windows Diagnostics J You have started the Customer Diagnostics test and the sys tem configuration is displayed 63 24 599 D3492 D3492 076 03 02 02 06 2011 9 PC diagnostic tool Test procedure 10 Sirona Dental Systems GmbH Diagnostic Tool CEREC AC System Configuration Processor Processor Speed Level 1 Cache Size Level 2 Cache Size Hard Drivels I Drive 1 560 167 SATAZ WDC U ATAPI Drivets 1 Drive 1 SATA UGA Present Version 3 6 lal DIA 5i ibsystes Vendor ID Pgde Howe Cnd move Esc exit Check the information in the system configuration to determine whe ther the system corresponds to the default settings You can scroll up and down using the arrow keys Tip The test will start automatically in 3 minutes if you do not press an arrow key first Press the Esc key on the keyboard Stop Test The test starts The entire test run takes approx 20 minutes The result i e
17. he PC In this case specify which test was defective when returning the defective PC 63 24 599 D3492 14 D3492 076 03 02 02 06 2011 Customer Diagnostics Test Test description Condition Action in case of problems Display Script Control command without test function N A Activity is rotating cursor Test CPU 1 In the CPU test the control address data gt Replace the PC Test CPU 2 and flag registers of the system process are checked lest NE During the test of the floating point unit Test NPU 2 NPU numeric processing unit the nume ric processor of the system and the inter face between the two functions are checked Test Timer In this test a number is loaded into the gt Replace the PC three timer channels and it is then checked whether the countdown is performed in the three individual channels at the right speed not too slow and not too fast Test Keyboard In this test the keyboard controller circuitis gt Replace the PC Controller checked for proper functioning Test INT 1 The test tool checks the system interrupt gt Replace the PC Test INT 2 controller These controllers contain inter rupt mask registers in service registers interrupt request registers and all interrupt request lines All channels of the interrupt controllers are checked for problematic wrong or missing interrupts Test DMA 1 All registers and status ports of both DMA gt Replace the PC
18. he power supply connection from the power supply unit to the SATA slot plate in the PC Test Active USB test At least 1 USB human device gt Replace the PC must be connected for the AC these usually include a keyboard a trackball a camera and a UPS power supply Test NET 1 Self Test You can use this test to perform an internal test of all network cards gt Replace the PC Test Base Memory The base RAM test can be used to test the base RAM on the system board up to 640 KB Test Cache Memo ry This testis used to check the low level me mory data and the low level addresses in the external system cache in order to test its function Test Extended Me mory The Extended RAM test makes it possib le to test the extended RAM between 1 MB and 4 GB Test Above 4 GB memory With the above 4 GB memory test you can test the extended RAM in the area above 4 GB gt Remove the memory and plug it back in Test VGA RAM This test is used to test the graphics me mory installed on the currently active gra phics card gt Replace the graphics card Test VESA RAM With this test you can check the text and graphics modes supported by a VESA compatible graphics card gt Replace the graphics card 18 63 24 599 D3492 D3492 076 03 02 02 06 2011 Sirona Windows Diagnostics At least one USB human device must be conne
19. ian Diagnostics Test Test description Condition Action in case of problems Display Test Run Control command without test function N A Test CPU 1 Test CPU 2 Test NPU 1 Test NPU 2 In the CPU test the control address data and flag registers of the system process are checked During the test of the floating point unit NPU numeric processing unit the nume ric processor of the system and the inter face between the two functions are checked gt Replace the PC Test Timer In this test a number is loaded into the three timer channels and it is then checked whether the countdown is performed in the three individual channels at the right speed not too slow and not too fast gt Replace the PC Test Keyboard Controller In this test the keyboard controller circuit is checked for proper functioning Replace the PC Test INT 1 Test INT 2 The test tool checks the system interrupt controller These controllers contain inter rupt mask registers in service registers interrupt request registers and all interrupt request lines All channels of the interrupt controllers are checked for problematic wrong or missing interrupts Replace the PC Test DMA 1 Test DMA 2 All registers and status ports of both DMA controllers are checked during this test The DMA controller is very important for the operation of a system since it has se par
20. tems GmbH 2011 Sprache englisch Printed in Germany D3492 076 03 02 02 06 2011 A Nr 114293 e Sirona Dental Systems GmbH in the USA Fabrikstra e 31 Sirona Dental Systems LLC Order No 63 24 599 D3492 64625 Bensheim 4835 Sirona Drive Suite 100 Germany Charlotte NC 28273 Www sirona com USA
21. yboard The green lamp in the button indicates whether the 5V standby volta ge is present in the PC 5 Switch the CEREC AC on at the main switch 6 Switch the PC on at the power button cable Test procedure gt The application of the tester is described in the attached user manual of the ATX power supply tester The user manual is available in Eng lish German French and Italian 63 24 599 D3492 D3492 076 03 02 02 A defective power supply is detec ted No defective power supply is de tected The power supply is defective Re place the power supply with a new one The power supply is not defective Plug all cables of the power supply back into the PC Important Make sure that all cab les are plugged back in to the posi tions where they were originally located before the test Camera test Using the camera tester you can check the monitor power supply the Bluecam and the camera cable Preparing for the test v 1 2 3 gt The PC is switched off Unscrew the rear cover of the CEREC AC Unplug the S ATA cable for the DVD drive Plug the S ATA power supply cable into the S ATA interface of the PC where the DVD drive was previously connected Connect the USB cable to a free USB port of the PC Switch the PC on and wait until it has finished booting up Monitor power supply v 2 The 12 VDC required for the power supply of the LCD monitor of the CEREC AC are availabl
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