AlarmView Installation and User Manual
Contents
1. AC Restore AC Restore Device Name Zone Accessory Battery Battery Low Device Name Low Zone Accessory Battery Battery Restore Device Name Restore Medical Description Message Type Device User Name Medical Alert Medical Alert from Device Name Medical Alert Restore Medical Alert Restore from Device Name AlarmView Installation and User Manual Page 44 Remote Command Tables Appendix D REMOTE COMMAND TABLES Here you will find a summary of the remote commands Arming Commands Action Command Shortcut Am Away AWAY A a Am Home HOME H h Arm Partial PARTAL P p Disarm DISARM D d Video Look In Commands Action Command Comments Requestlmage xl xxi xx indicatesa zone number Available zones are zones 25 PGM Commands Action Command Comments Open PGM xO xo x indicates PGM number 1 Close PGM XC XC x indicates PGM number 1 a Check availability for additional PGM outputsasan order option Miscellaneous Commands Action Command Shortcuts Stop Bell BELL B b Check System STATUS S s Status Help Requesta list of commands Page 45 AlarmView Installation and User Manual Warranty Appendix E WARRANTY MTeye Security Ltd the Manufacturer warrants its products hereinafter referred to as the Product or Products to be in conformance with its own plans and specifications and to be free of defects in materials and workmanships under normal use and service for a period of twelve 12 months fr2. DoorContact A detector comprising a magnetically operated reed switch and a separate magnet Usually used on doorsand windowsto detect whetherthe dooror window isopened orclosed Keyfob A small remote control that can be used to arm disa rm the system Smoke Detector A sensing device which detects smoke or visible or invisible particles of combustion Panic button A button that triggersan alarm setting off a precipitous emergency response System Ready System is ready for arming all zonesthat are part of the defined arming mode are closed Users This shows the various users defined in the system and their permissions O Regular User can arm disa rm the system and view the system s general status Master User normally the owner of the system protected premises Can arm disarm change settings relating to the system behavior as well as setting changing authorized passwords Installer normally a professional installer of intrusion systems authorized to define and perform changesto the system s parameters Installer access requires the Master User s permission Zones A protected area connected with a detection device sensor dependant on the protected area type see Zone Types ahead e g zone 1 Front Door zone 2 Living Room Motion Zone 3 Smoke Detector etc O O Regular Zones Protection zones of various sorts inc luding intrusion fire distress medical etc Video Zo
3. described Alarm Receiving Centers e Disamrmed System is in normal standby mode Only 24 hour zones are active Panic Fire Tamper etc e Entry Exit Delay The predetermined time set before triggering an alarm Associated with the entry exit zones defined above e Events an occurrence of significant in the system reported to eitherthe useror and the monitoring center o Alarm events an occurence relating to an alarm triggered ordeactivated within the system o Arming events an occurence relating to arming or disarming of the system o Video events an occurence of an event sent together with still images ora video clip for verification o EventGroups a group of events defined by type which allows you to define the type of eventsfor which you would like to receive notifications e Media Gateway The control panel where the usercan activate deactivate the alarm aswell as change the various system configurations Thisisthe heart and brains of the system which also includesthe system s communication module Page 7 AlarmView Installation and User Manual Introduction Sensors Devices Peripherals O Device ID A unique identification of the sensor serial number Device types SmartView MTEye s video enhanced PIR detector PIR Passve infrared detector Apparent motion is detected when there isa movement of humansoranimals within the protected area detection is based on the heat emission of humans
4. 30 A confirmation message will be sent to your cellular phone AlarmView Installation and User Manual Page 20 Operating Instructions You can activate ordeactivate Open orClose the PGM output To operate the PGM output e Send an SMS using the following command table Action Command Comments Open PGM XO XO x indicates PGM number10r2 the system currently supports only one PGM Close PGM xC XC x indicates PGM number1or2 the system currently supports only one PGM A confirmation message will be sent to your cellular phone 3 4 2 1 Miscellaneous Cellular Commands e Send an MS using the following command table Action Command Shortcuts Stop Bell BELL B b Check System Status STATUS S S Help Requesta list i of commands A confirmation message will be sent to your cellular phone 3 4 3 Cellular Messages The cellular message is built out of a message depending on the event combined with the address field using the following format Message Device Name User Name for example Alarm from Zone 5 or Alarm from Kitchen if you utilized the personalization option via the individual descriptor of each zone and peripheral The tablesin Appendix B on page 41 show the individual messages you will receive foreach event Page 21 AlarmView Installation and User Manual System Menus 4 SYSTEM MENUS This chapter shows and explains the various menus utilized in the Media Gateway The chapters are divided into the av
5. ASSIST INSTALLERS AND OPERATORS IN THE SAFE AND EFFICIENT INSTALLATION AND USE OF THE SYSTEM DESCRIBED HEREIN BEFORE ATTEMPTING TO INSTALL AND USE THE SYSTEM THE INSTALLER USER MUST READ THIS MANUAL AND BECOME FAMILIAR WITH ALL SAFETY REQUIREMENTS AND OPERATING PROCEDURES THE SYSTEM MUST NOT BE USED FOR PURPOSES OTHER THAN THOSE FOR WHICH IT WAS DESIGNED THE USE OF THE SOFTWARE ASSOCIATED WITH THE SYSTEM IS SUBJECT TO THE TERMS OF THE LICENSE PROVIDED AS PART OF THE PURCHASE DOCUMENTS MTEYE SECURITY LTD S EXCLUSIVE WARRANTY AND LIABILITY IS LIMITED TO THE WARRANTY AND LIABILITY STATEMENT PROVIDED IN AN APPENDIX AT THE END OF THIS DOCUMENT THIS MANUAL DESCRIBES THE MAXIMUM CONFIGURATION OF THE SYSTEM WITH THE MAXIMUM NUMBER OF FUNCTIONS INCLUDING FUTURE OPTIONS THEREFORE NOT ALL FUNCTIONS DESCRIBED IN THIS MANUAL MAY BE AVAILABLE IN A SPECIFIC SYSTEM WARNINGS ARE GIVEN FOR SITUATIONS AND CIRCUMSTANCES IN WHICH A POSSIBLE HAZARD CAN ARISE CAUTIONS ARE GIVEN FOR SITUATIONS OR CIRCUMSTANCES IN WHICH THE SYSTEM CAN POSSIBLY BE DAMAGED NOTES ARE GIVEN FOR SITUATIONS REQUIRING SPECIAL ATTENTION OR TO IMPROVE THE OPERATING PROCEDURE INCORRECT OPERATION OR FAILURE OF THE OPERATOR TO EFFECTIVELY MAINTAIN THE SYSTEM RELIEVES THE MANUFACTURER AND SELLER FROM ALL OR ANY RESPONSIBILITY FOR CONSEQUENT NONCOMPLIANCE DAMAGE OR INJURY THE TEXT AND GRAPHICS CONTAINED IN THE MANUAL ARE FOR THE PURPOSE OF ILLUSTRATION AND REFEREN
6. Duress Code Type the desired Code To delete a password entirely use the Delete key to clearall the digits and leave it blank Ay 4 6 4 Time 24H limited Code to allow temporary workers or house help access without risk The system allows you to create a time limited password used The allocated password is reset after 24 hours BI Note SEE y Another Limited Aming option if enabled in the system setup is One Key Aming which allows for example children guess maintenance cleaning personnel etc to arm the system without the use of a code To Disarm the system you will require the use of an authorized usercode When installing an extemal wireless keypad and if the system was st to work with the keypad only the time limited code entered can be up to four 4 digits long and have numeric values between O and 9 forexample 03609 When using the Media Gateway panel for arming and disarming the syste m the time limited code can be up to eight 8 digits long and can contain numeric values of 1 through 4 for example 12341234 y Grade 2 approval requiresthe use of a minimum of 7 digit password when using the media gateway panel and therefore 1 to 4 numeric values only To Create a Time Limited Code 1 Accessthe main menu see page 22 AlarmView Installation and User Manual Page 34 System Menus 2 Select Passwords gt 24H Limited Code Type the desired Code X To delete a password entirely
7. Event Report E Mail Test E Mail Passed enabled Address Text Failed System Menus 4 5 1 5 Self Test The self test sequence initiates an automatic self test of the system that checksthe processor screen etc To Perform A Self Test 1 Accessthe main menu see Accessing the Various Menus on page 22 2 Select Service gt Tests gt System Self Test The system will activate a sequence of all the userend displa ys and audio s LED LCD Siren and intemal speaker Once complete the system will initiate an intemal test checking the CPU Memory GSM GPRS modem RF etc 4 When the test is complete the system will display a status message of either Ok ordetailed Eror Message Click OK to exit 4 5 2 Enabling Programming The userhasthe option to initiate programming only by e special permission For security reasons users who wish to implement this feature will require the system ownerto enable the option If during installer code wasto always there is no need to enable programming See also section 4 6 PasswordsMenu under Installer on page 35 Once enabled the programming will be available for 2 hours Afterthe 2 hours are up the programming must be enabled once again If the master enables programming within the 2 hourtime frame the timer is reset To Enable Programming 1 Accessthe main menu see Accessing the Various Menus on page 22 2 Select Service Enable programming A confirmation message
8. Figure 11 Connect battery wire Caution A It is prudent that you use suitable replacement battenes from MTEye forbest performance and system care 5 Depending on your mounting option either close the battery cover while fastening the screw and mount the unit back on the wall Or close the Media Gateway panel o Insertthe plastic circuit board enclosure by gently pressing into place o Push down on the two claspslocated on both sides of the plastic circuit board enclosure until you hearan audible click Make sure the back tamper button is pressed down firmly by the backplate s tamper pin o Insertthe two closing pinson the front panel of the Media Gateway into their slots located on the back panel and close the front panel o Replace and tighten the two screwsatthe bottom of the Media Gateway using a Philips sc rewdriver A 3 Replacing the SmariView Battery When the time comesto replace the battenesin the SmartView LiveView follow these steps To Replace the SmartView battery l Release the screw fastening the bracket to the detectorand separate the bracket from the detector Detector 5 _ Screw Figure 12 Remove Bracket 2 Remove the screw fastening the battery compartment coverto the detectorand remove the cover wall T sm 1 RI Screw W A Wh gt Battery Compartment 2 Cover Ce 1 Battery Detector Figure 13 Replacing the SmartView LiveView ba
9. User code can be up to eight 8 digits long and can contain numeric valuesof 1 through 4 for example 11223344 The Mastercode cannot be entered via an installed wireless keypad but needsto be entered directly in the Media Gateway panel a Grade 2 approval requiresthe use of a minimum of 7 digit password To Seta Password forthe Master User 1 Accessthe main menu see page 22 2 Select Passwords gt Master User Type the desired password Ay The Master User s password cannot be deleted completely 4 6 3 Duress Code designated contact person and orCMSand actasa Silent e The Duress Code is used to send a distress signal to the Alarm Check availability of thisfeature based on the Firmware version y When installing an extemal wireless keypad and if the system was st to work with the keypad only the Duress code entered can be up to four 4 digits long and have numeric values between O and 9 for example 0369 Page 33 AlarmView Installation and User Manual System Menus When using the Media Gateway panel for arming and disarming the syste m the Duresscode can be up to eight 8 digits long and can contain numeric values of 1 through 4 for example 12341234 Note Ay Grade 2 approval requiresthe use of a minimum of 7 digit password when using the media gateway panel and therefore 1to 4 numeric valuesonly To Create a Duress Code l Accessthe main menu see page 22 2 Select Passwords gt
10. and control the general behavior of the Media Gateway Among these settings are Chime Remote Look In and Video Events behavior as well as Zone Bypass Settings and the ability to temporarily disable user accounts Global Settings User Account 4 3 Global Settings LA The global settings option allows you to enable or disable the Chime Remote Look In and Video Event Behavior E Global Chime Remote Look In Ll Video Events Zone Bypass User Account To Change The Global Settings l Accessthe main menu see page 22 2 Select Options Global Settings 3 Markallrelevant options The options are Chime Remote Look In and Video Events See Glossary of Terms on page 6 for detailed explanation of the options 4 3 2 Zone Bypass cs This is used for events when the system needsto be armed while one or more zonescannot be armed The zones selected will be bypassed during the next arming session and will automatically retum to normal upon disarm The Zone Bypassoption allows you to set certain zonesto be bypassed Page 23 AlarmView Installation and User Manual Ez Options Global Settings O Zone 1 O Zone L Zone 24 L Zone 25 Video L Zone Video C Zone 30 Video User Account To Set Zones for Bypass l Accessthe main menu see page 22 2 Select Options Zone Bypass 3 Markall relevant zones 4 3 3 User Account Disable disable a user contact from
11. compliance All our products are lead free MTeye Security is ISO 9001 and ISO 14001 certified RoHSCE FC All data contained herein is subject to change without prior notice MTeye Security Ltd Patent Pending Technology Page 47 AlarmView Installation and User Manual Mee MTeye Security Ltd MTeye Security Ltd 11 Hamelacha St Afek Industrial Pa rk Rosh Ha ayin 48091 Israel Tel 4972 3 900 8900 Fax 972 3 900 8901 supportamteye co il sa lesamte ye c o il WWW MTEYE CO IL Distibuted and Supported by FE S RoH compliant GS1 GTIN 13 USM20000EN Revision 2 06 October 2010
12. damage or loss whatsoever whether directly indirectly incidentally consequentially or otherwise caused by the malfunction of the Product due to products accessories or attachments of others including batteries used in conjunction with the Products The Manufacturer does not represent that its Product may not be compromised and or circumvented or that the Product will prevent any death personal and or bodily injury and or damage to property resulting from burglary robbery fire or otherwise or that the Product will in all cases provide adequate warning or protection User understands that a properly installed and maintained alarm may only reduce the risk of events such as burglary robbery and fire without warning but it is not insurance of a guarantee that such will not occur or there will be no death personal damage and or damage to property as a result The Manufacturer shall have no liability for any death personal and or bodily injury and or damage to property or other loss whether direct indirect incidental consequential or otherwise based on a claim that the Product failed to function However if the Manufacturer is held liable whether directly or indirectly for any loss or damage arising under this limited warranty or otherwise regardless of cause of origin the Manufacturer s maximum liability shall not in any case exceed the purchase price of the Product which shall be fixed as liquidated damages and not as penalty and s
13. is available it will appear checked v if the zone isempty or disabled the box will be empty if an error occurs such asno battery orloss of communication the zone number will be shown Trigger each regularzone once the zone signal is received the zone cell number will be replaced by a check mark v Once the test is complete click OK to exit 4 5 1 2 External Siren This menu consists of all of the controllers for servicing the extemal siren including testing stopping the siren and releaming the panel to the siren Testing the external siren The test venfies the behavior of the Extemal Siren To Perform An Extemal Siren Test 1 Accessthe main menu see Accessing the Various Menus on page 22 Select Service gt Tests gt Extemal Siren gt Test The Extemal sounder will sound briefly Stopping the external siren This option stopsthe siren from sounding To stop the extemal siren 1 2 Accessthe main menu see Accessing the Various Menus on page 22 Select Service gt Tests gt Extemal Siren gt Stop Siren Page 27 AlarmView Installation and User Manual Relearning the external siren In some casesthe need arisesto resend a signal to the extemal siren in order for the siren to reacquaint itself with the panel To releam the extemal siren 1 Accessthe main menu see Accessing the Various Menus on page 22 2 Select Service gt Tests gt Extemal Siren gt Releam The system sends a
14. perform the basic arming options When installing an extemal wireless keypad and if the system wasset to work with the keypad only the usercodesentered can be up to four 4 digits long and have numeric values between O and 9 for example 0369 When using the Media Gateway panel for arming and disarming the system the usercodescan be up to eight 8 digitslong and can contain numeric values of 1 through 4 for example 12341234 X Grade 2 approval requiresthe use of a minimum of 7 digit password when using the media gateway panel and therefore 1to 4 numeric valuesonly User 1 __ Name user 1 Master User User 2 Password 12341234 Duress Code User 3 24H Limited Code User 4 Installer To Set Passwords for Regular Users 1 Accessthe main menu see page 22 2 Select Passwords gt Regular Users gt User 1 NAO Ay Although the instruction refersto User 1 the same appliesto user 2 3 and 4 AlarmView Installation and User Manual Page 32 System Menus 3 Select Name Type a user name 4 Select Password Type the desired password i To delete a password entirely use the Delete key to clearall the digits and leave it blank 4 6 2 Master User The master user password is used to accessthe setup menu as Q well asallow the userto perform the basic arming options Itis highly recommended to change the default Master User password after completing the installation and setup process The Master
15. receiving notifications or perform amp The User Account Disable option allows you to temporarily other normally allowed activities This is used for example when a user defined in the system goes abroad and doesnot wish to receive messagesfrom the system or perform otheractivity within the system In such a case you would disable the useraccount temporarily while he is away once the user retums you can enable the account again Global Settings Zone Bypass To Disable Users l Accessthe main menu see page 22 2 Select Options User Account 3 Markto enable orunmarkto disable all relevant users System Menus 4 4 Event Log Menu E The Event Log menu allows you to view and Clearthe event log To View the Event Log 1 2 3 4 5 Accessthe main menu see page 22 Select Event Log gt View The display will show the last chronological event in the log and will include three 3 lines showing the time date stamp the event description and the event source one Zone Name User User name System Keyfob Name etc Forexample 71 7 2009 15 45 BURGLARY ALARM ZONE 1 ENTRY DOOR CANCEL Use the Up Down navigation keysto sc roll the event log Pressthe Cancel Soft key to exit the log view menu To Clearthe Event Log 1 2 3 Accessthe main menu see Accessing the Various Menus P 22 Select Event Log Clear A confimation message will appear use the soft
16. signal to the extemal siren 4 5 1 3 Internal Siren Test The test verifiesthe behavior of the Intemal Siren To Perform An Intemal Siren Test l Accessthe main menu see Accessing the VariousMenus on page 22 2 Select Service Tests Intemal Siren The Intemal sounder will sound briefly 4 5 1 4 Communication Test The test venfies the communication setup by attempting to send and receive video and data To Perform A communication Test 1 Accessthe main menu see Accessing the Various Menus on page 22 2 Select Service gt Tests gt Communication Select the communication test type you wish to perform o GPRS Link o CMS10r2 o Contact1 2 3 or4 4 See the table below for details on each test procedure Communication Test Options Automatically Attempts to open MTeye test Web LCD Message Page Sendsa periodic test report to the CMS defined in CMS contacts reporting is dependent on the protocol defined D a oO O D GO C Q D F CID SMS SIA SM Sv CMS Phone Email Video CID MTVideo CMS Email GPRSCID GPRS Video CID CMSIP amp Port Address Transmits a Periodic Test Text message via MMS SMS amp Email in succession and reports after each one SMS Test Set Mobile Phone SMS Mobile Test SM S Passed Event Report enabled Phone Failed MMS Test Set Mobile Phone MMSVideo enabled Mobile Test MMS Passed Phone Failed Email Test Email address Email
17. 1 System Components The AlarmView system consists of a panel called the Media Gateway up to 6 video zones SmartView LiveView OutView and 36 standard 868 MHz wireless peripherals 24 regular zones 6 Keyfobs Remote controls and 6 Panic buttons aswell asone wireless siren 2 1 1 Media Gateway The Media Gateway is the heart of the system it consists of the main circuitry GPRS GSM communication module standard wireless transceiver video dedicated wireless transceiver antenna as explained in Media Gateway Component Overview on page 12 Figure 4 Media Gateway 2 1 2 Video Zone Sensors The SmartView sensors are composed of three types of supervised wireless PIR motion detectorcombined with high quality color cameras e SmartView High quality rapid acquisition camera e LiveView Live stream color Video transmitted as 7 second Video Clip e OutView highly resista nt outdoor still image or video camera two available models OutView combines Trigger Input from an extemal sources in replacement to a built in PIR sensor allowing activation by various extemal sources Sensors Door Bell etc o j i SY SmartView LiveView OutView 2 1 3 Wireless Sensors The AlarmView system supports a wide range of wireless sensors including door contacts PIR motion detectors Pet lmmune motion detectors Smoke Detectors etc p i i 0 a A 4 W 2 1 4 Sirens The Media Gateway hasan intemal sire
18. AlarmView Video Enhanced Alarm System User Manual eye MTeye Security Ltd TABLE OF CONTENTS Mig iesUciesMt EET 4 kek GAE a 4 1 2 Documentation Graphic Conventions s ssssrssrsrsirertrrnrtrunrt rnnr t nar rra naar nnns 6 PME Ee re o TEN EO ao ida 6 2 QUICK Reference Guide occcccocooccccccconoccccononoocrcononnnrrconannrrrconannos 10 Pam System CONDON Ml 10 2h Di sisi ada isa dada dea da vid aiia a ida d a cV HER 10 2 1 2 Video Zone hol pie c I uu u 10 RN CESSNA 11 NA ET 11 29 Keyfobs Remote LOTO EE 11 2 1 6 Panic Medical Alarm Pendant 7 Wrist WEN 11 2 2 Media Gateway Component ONGe 12 2 3 Media Gateway Key Definition NNN mnn 13 2A Man COD BET EE 14 Ao seso AAA Y PR EC E EE0O Eo aeemeeaoosmoneaacesents 14 LO LED leie ee e t MT T tada 15 2 7 MEWINO Me Syste ol fs assistant 15 3 Operating Instructions sm 17 MU Aming Options ale ls 0 00 APA oo EE A 17 Sal AWV AMINO a 17 S2 HOMS ANING EE 18 Sl POMOLA rt 18 EE a o A A 18 ESE a Ao HER 18 3 2 Controlling the system Using a KS te e rs 19 3 3 Controlling the System Using an external wireless Keypad seee 19 3 4 Controlling the System via Cellular bone ANEN 19 3 4 1 OVENV EW A o 19 3 4 2 Cellular Phone COMMMONGS E 20 3 4 2 1 Miscellaneous Cellular Commands eese 21 O40 CEU MESSAGE ER 2 MEE CIBELES mmm 22 AT ET 22 4 2 Accessing the MENUS alado 22 Aa E le Rn a Tq m TETTE 23 AS Ge 23 4 3 2 Z
19. CE ONLY IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR ANY SPECIAL DIRECT INDIRECT INCIDENTAL CONSEQUENTIAL EXEMPLARY OR PUNITIVE DAMAGES INCLUDING WITHOUT LIMITATION ANY AND ALL DAMAGES FROM BUSINESS INTERRUPTION LOSS OF PROFITS OR REVENUE COST OF CAPITAL OR LOSS OF USE OF ANY PROPERTY OR CAPITAL OR INJURY COPYRIGHT 2009 BY MTEYE SECURITY LTD ALL RIGHTS RESERVED THIS MANUAL AND THE INFORMATION CONTAINED HEREIN ARE PROPRIETARY TO MTEYE SECURITY LTD ONLY MTEYE SECURITY LTD OR ITS CUSTOMERS HAVE THE RIGHT TO USE THE INFORMATION NO PART OF THIS MANUAL MAY BE RE PRODUCED OR TRANSMITTED IN ANY FORM OR BY ANY MEANS ELECTRONIC OR MECHANICAL FOR ANY PURPOSE WITHOUT THE EXPRESS WRITTEN PERMISSION OF MTEYE SECURITY LTD MTEYE SECURITY LTD OWNS PATENTS AND PATENT APPLICATIONS TRADEMARKS COPYRIGHTS OR OTHER INTELLECTUAL PROPERTY RIGHTS COVERING THE SUBJECT MATTER IN THIS MANUAL THE FURNISHING OF THIS MANUAL TO ANY PARTY DOES NOT GIVE THAT PARTY OR ANY THIRD PARTY ANY LICENSE TO THESE PATENTS TRADEMARKS COPYRIGHTS OR OTHER INTELLECTUAL PROPERTY RIGHTS EXCEPT AS EXPRESSLY PROVIDED IN ANY WRITTEN AGREEMENT OF MTEYE SECURITY LTD Page III Alarm View Installation and User Manual INTRODUCTION This manual is designed to assist the user with the operation of the AlamView Video enhanced alarm system 1 1 General The AlarmView system isa 3rd generation Wireless Alarm system with Video Venfic ation Remote Look In and
20. Indicators The table below showsthe LED colorindicators and their meaning LED Color Behavior GREEN Power OK BLANK No Power Blinking BLUE Wireless communication is active Blinking G REEN Cellular connection OK Blinking YELLO W Cellular connection No Network 3 Hashes YELLOW Message waiting to be processed RED Indicates System Trouble see LCD display for further information AMEN inki i i AS Blinking White Alarm triggered gt The blinking will stop following re arming reentering disarming code orentering system menu N NV so NS NA A 2 7 Viewing the System Status At any given time you can see the status of all the active zonesin your system by opening the Info Screen The info screen consists of a table showing all active zones If the zone is in normal state the zone number will be displayed if the zone hasan event or eventsthe zone will toggle between the various open events atone 1 second intervals The applicable events and theirindication are shown in the table below Display Event Empty Held Inactive Zone zone disabled or non existent Unblinking Active Zone Nomal Number 01 30 condition Open Zone system not ready T Zone Tamper Page 15 AlarmView Installation and User Manual B Bypassed Zone L Low Battery W Supervision Loss A Alarm Message Figure 8 Info Screen To Access the Info Screen From the main screen pressthe Right Soft Key INFO Pressing either o
21. ailable menus asthey appear when you accessthe menu y Please note thatthe programming option isintended foradvanced settings amp options and is intended for first time installation please refer to the installation manual for detailed authorized installer instructions 4 1 Overview The system menus have two access levels designated Master and Installer The Master level isused forthe basic operation of the system and isdescribed herein The Installer access level is designed for advanced settings and is not discussed in this manual see the AlarmViev installation manual Depending on the action required some menus are accessible to both the master and installer while others are exclusive to either one orthe other See the illustration below and Appendix BMenu Map on page 41 fora complete overview of the menus Ema NN E Options Event Service Password Set Programming Stop Log Clock Communication 4 2 Accessing the Various Menus In orderto accessthe programming menus a password isrequired To access the programming menu l Inthe main screen pressthe MENU soft key a password entry field will appear ENTER PASSWORD CANCEL 2 Use the numeric navigation keysto enterthe Master password The default password is 1111 We recommend changing both default codes after first time use AlarmView Installation and User Manual Page 22 System Menus 4 3 Options Menu The Options menu allowsthe Master userto change
22. ber enrolled in the system can be managed separately The system will also send the enrolled cellular phone various messages based on actions performed in the system as detailed in section Cellular Messages on page 21 Page 19 AlarmView Installation and User Manual Operating Instuctions 3 4 2 Cellular Phone Commands This section explains in detail all of the available commands you can utilize by usng yourcellular phone Fora complete explanation of each of the arming options see Arming Options and Behavior on page 17 To Am Disarm the System e Send an SMS using the following command table Action Command shortcut Am Away AWAY A a Am Home HOME H h Am Partial PARTAL P p Disarm DISARM D d A confirmation message will be sent to your cellular phone If enabled by the system use the following codesto receive an MMS with a live feed to your cellular phone X The system enforcesa high grade security in regard to cellular phone activity The system utilizes Caller ID Authentication for enhanced security therefore the Cell phone you are using must be enrolled in the system asone of the User Contact s Furthermore the security settings and actions allowed foreach and every phone number enrolled in the system can be managed separately To Receive a Look In Image e Send an MS using the following command table Action Command Comments Request xxl xxi xx indicatesa zone number Image Available video zonesare zones 25 to
23. built in G PRS G SM communication modem The AlamrmView system provides a comprehensive solution for security and personal safety and issuitable for residential and small business applications The AlarmView s unique offering is in its ability to incorporate a set of SmartView LiveView and OutView camerasthat combines movement detection and video image capturing ALARMVIEW 4 5 ges Ke 7 OUTVIEW f 43 7 1 ao WS vu KI E E a e gt pe Ei 30 NE i anc a J D CG jJ LIVEVIEW e e S a y 3 2 7 3 RP Z D v1 vil o WIRELESS SMARTVIEW D C Y PERIPHERALS Figure 1 The AlarmView System Layout Upon alarm event both the event and related video images are transmitted wirelessly to the AlanmView Media Gateway MGW the event code aswell asan image video c lip is sent overthe GPRS GSM network directly to the alarm receiving centerand orthe end user mobile phone MONITORING CENTER SMART VIEW CC PRE ALARM ALAHAN Post ALARM Figure 2 AlarmView Video Verification ALARMVIEW SMARTVIEW i it 21 gt e Figure 3 AlarmView Look In The AlamrmView system offers e Wireless Alarm System with Video Venfic ation amp Video Look In e Security for your environment and your loved ones e A View amp Control of your Home and Office from whereever you are anywhere in the world e Alarm amp Video reporting to Central Monitoring Stations e A
24. d User Manual System Menus 4 7 Set Clock Menu 9 zb When starting the system forthe first time you need to Q g set the time and date ii om A E Min anc To set the Time 1 Accessthe main menu see page 22 2 Select SetClock 3 Select Time to set the time The time setting window opens 4 Use the left soft key to set the time format to either 12H AM PM or 24H 5 Use the Right and Left scroll keysto move the setting indicator arrow keys between the hour and minute boxes Use the Up and Down scroll keysto set the time 7 Click the confirmation button OK to confirm change To setthe Date l Accessthe main menu see page 22 2 Select SetClock 3 Select Date to set the date The date setting window opens 4 Use the left soft key to set the date formatto either American MM DD or European DD MM 5 Use the Right and Left scroll keysto move the setting indicator arrow keys between the day month and year boxes 6 Use the Up and Down scroll keysto set the date 7 Clickthe confirmation button OK to confirm change AlarmView Installation and User Manual Page 36 4 8 Stop Communication Menu 9 x The stop communication option allows you to LN 2 temporarily stop all communication all pending messages are canceled and all communication buffers are cleared This option is normally used by eitherthe installer during the installation process during technician testing of the system or by the
25. ed and found to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC Rules which are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures If using an indoor antenna have a quality outdoor antenna installed Reorient the receiving antenna until interference is reduced or eliminated Move the receiver away from the control communicator Plug the control communicator into a different outlet so that it and the receiver are on different branch circuits If necessary the user should consult the dealer or an experienced radio television technician for additional suggestions The user or installer may find the following booklet prepared by the Federal Communications Commission helpful Interference Handbook This booklet is available from the U S Government Printing Office Washington DC 20402 The user shall not make any changes or modifications to the equipment unless authorized by the Installation Instructions or User s Manual Unauthorized changes or modifications could void the user s authority to operate the equipment RoHS
26. essages Burglary Description Alarm from Zone Zone Ala m Restore Panic Alert Panic Alert Restore Tamper Tamper Restore Duress Bell Cancel Flood Alert Flood Alert Restore Page 43 Message Type Alarm from Ala rm Restore from Panic Alert from Panic Alert Restore from Tamper Alert from Tamper Alert Restore from Duress Alert Bell Canceled by Flood Alert from Flood Alert Restore from AlarmView Installation and User Manual Device User Name Device Name Device Name Device Name Device Name Device Name Device Name User Name Device Name Device Name Useful Tables Fire Description Message Type Device User Name Fire Ala rm Fire Ala rm from Device Name Fire Alarm Restore Fire Alarm Restore from Device Name Gas Alarm Gas Alarm from Device Name Gas Alarm Restore Gas Alarm Restore from Device Name Arm Disarm Description Message Type Device User Name Away ARM Armed Away by User Name Home ARM Armed Home by UserName Partial ARM Armed Partial by User Name Disa rm Disarmed by User Name Disa rm after Alarm Disarmed after Alarm by User Name Service Description Message Type Device User Name Remote Programming Start Remote User Name Programming End Remote End Remote User Na me Programming Programming Power Description Message Type Device User Name System Battery Low System Battery Low Device Name System Battery Restore System Battery Restore Device Name AC Loss AC Loss Device Name
27. eway from the wall Panic Medical Emergency Alarm An alarm due to an activation of a panic distress button or medical sensor Alarm Restore Closesthe alarm event and restoresthe system to its previous state e Aming Activation of the alarm system O Aming Modes Away Full arming of the system best used when there is no one at home office AlarmView Installation and User Manual Page 6 Introduction Home Home aming isa perimeter arming of all perimeter sensors and detectors as defined by the installer For use when home office is occupied Partial Partial arming is designed for when you wish to secure one part of the premises while leaving the other part unsecured o One Key Arming Allows arming the system using a single key without the use of a code o Force Amning Allows you to arm the system even if the system is not ready underthe condition that all open zones will be closed by the end of the Exit delay If the zone sis open when the exit delay expires an alarm isgenerated e Chime Ding Dong Bell sound typically assigned to an entry point orback doorto indicate entry when the system is disarmed e Contacts are the system s destinations people that receive the events reporting described above as well as perform some pre defined authorized ta sks o UserContact Private users usually the owner of the system or other family members o CMSContact Central Monitoring Station or as sometimes
28. f the soft keys will exit the INFO screen Operating Instuctions 3 OPERATING NINE OUO NS This chapter comesto explain all operation aspects of the AlanmView 3 Arming Options and Behavior The following section explains how to arm and disam the AlanmView system using the variousoptions All of these options are also available when using a remote control keyfob or wireless keypa ds see sections Controlling the System Using a Keyfob on page 19 and Controlling the System Using an extemal wireless Keypad on page 19 orwhen using SMS command from authorized cellular phones see Controlling the System via Cellular Phone on page 19 The AlamrmView system allows three arming modes defined during the programming process allowing a fully flexible and complete protection The three arming modesare illustrated in the following diagram the protected area is shaded Arm Jr Arm Away Partial Arm Figure 9 Arming Options 3 1 1 Away Arming Full arming of the system best used when there is no one at home office To am the system using Away 1 Verify that the system is ready for arming 2 Pressthe Away aming key 3 Enteryourusercode p Note y If One Key Aming is enabled aming isactivated by simply pressing the Away aming key Page 17 AlarmView Installation and User Manual Operating Instuctions 3 1 2 Home Arming Home aming isa perimeter arming of all perimeter sensors and detectors asdefined by the installer For use when h
29. hall be the complete and exclusive remedy against the Manufacturer Warning The user should follow the installation and operation instructions and among other things test the product and the whole system at least once a week For various reasons including but not limited to changes in environmental conditions electric or electronic disruptions and tampering the Product may not perform as expected The user is advised to take all necessary precautions for his her safety and the protection of his her property PATENT PENDING TECHNOLOGY AlarmView Installation and User Manual Page 46 Declaration of Conformity Appendix F DECLARATION OF CONFORMITY HEREBY COMPANY MTEYE SECURITY LTD ADDRESS 11 HAMELACHA ST AFEK INDUSTRIAL PARK RASH HA AYIN 48091 COUNTRY ISRAEL TELEPHONE NUMBER 972 3 9008900 FAX NUMBER 972 3 9008901 MTEYE SECURITY LTD DECLARES THAT THE ALARMVIEWTM SYSTEM IS IN COMPLIANCE WITH THE ESSENTIAL REQUIREMENTS AND OTHER RELEVANT PROVISIONS OF DIRECTIVE 1999 5 EC Federal Communications Commission FCC Part 15 Statement This equipment has been tested to FCC requirements and has been found acceptable for use The FCC requires the following statement for your information This equipment generates and uses radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio and television reception It has been type test
30. key to confirm deletion of the event log 4 5 Service Menu The service menu allows you to perform variousteststo verify the installation and operation of the system In this menu you will also find the options allowing you to enable programming and USB connection as well asto view the current software version the system is running and when necessary to perform a complete system reset Page 25 AlarmView Installation and User Manual Enable Programming Display Version 4 5 1 Performing System Tests amp ge There are several tests available to ensure proper installation and operation of the system The testscan be performed both by the Master User and the Installer Wo Service Test Stop Siren Relearn ones Enable Programming External Siren Display Version Internal Siren GPRS Link CMS 1 CMS 2 Contact 1 Contact 2 Contact 3 LC Contact 4 Communication System Self Test 4 5 1 1 Zones Perform the zone test upon completion of the installation processas well as periodically to ensure that all the zones sensors amp detectors are working properly To Perform a Zone Test l Accessthe main menu see Accessing the VariousMenus on page 22 2 Select Service gt Tests gt Zones All installed zones excluding video zones will appearasa zone number in the zone table System Menus For Video zonesthere are three scenarios if the sensor
31. n you can also connect the system to an extemal wireless siren amp strobe orthird party wired siren e 2 1 5 Keyfobs Remote Controls The Keyfobs Remote Controlscan be used to activate deactivate the alam providing a convenient and easy to use method of operating the AlanmView system CM a t kd j ees 2 1 6 Panic Medical Alarm Pendant Wrist Watch The AlanmView system can be used to transmit video enhanced medical emergency and duress alerts usng a Wrist Tra nsmitter and or Emergency Pendant e NS 2 2 Media Gateway Component Overview The AlamrmView s Media Gateway is the main interface to be used when operating the alarm system This section comesto familia rize you the user with the Media Gateway panel and all its functionality ARMING GRAPHIC DISPLAY INDICATION NAVIGATION KEYS Sort Keys Figure 5 Front Panel action keys TAMPER Order Option COMPARTMENT Ay Figure 6 Back Panel The Tamperisan orderoption and isonly available if specified in the original order 2 3 Media Gateway Key Definition The table below details the Media Gateway s key definition and functions Arming keys Away Home Partial Soft keys C Left O Right Navigation keys ok Am Away full Am Arm Home perimeter Partial Arming Access Menu Select and Insert functions View Status Cancel and Delete functions Input co
32. nes Protection zones using a detector usually motion combined with a stills or video camera used for alarm verification and or Look in AlarmView Installation and User Manual Page 8 o Zone Types Normal Immediate Burglary Protection zone Activates an alarm immediately upon system arming Entry Exit Burglary Protection zone Zonesthat are in the premises entry exit route A delay can be defined to allow entry exit before system arming Follower This zone type behavesasa normal zone in the event of intruson however if an entry exit zone was opened it will follow it meaning it will wait forthe delay to be over before initiating the alarm This zone type is typically used in the entry exit route but also protectsan additional entry point such asan outside window 24Hr A zone which is protected always even when the system is disarmed Typically used together with a tamper protection or similar device Panic used with permanent distress panic buttons Medical sensors or distress panic buttons used in the event of a medical emergency Fire A zone used in conjunction with heat and smoke detectors Zone Bypass Un bypass To temporarily de activate a zone sensor so asnotto triggerthe alarm system while armed This feature is usually used when a sensorisdefective ora window is intentionally left open 2 QUICK REFERENCE GUIDE Use this quick reference to better familia nze yourself with the system 2
33. nfimation Scroll Up Password numeric key 1 Scroll Alphanumeric values A Z 0 9 Scroll Down Password numeric key 3 Scroll Alphanumeric values A Z 0 9 Access and scroll left Password numeric key 4 Access and scroll right Password numeric key 1 Quick Reference Guide 2 4 Main LCD Display The LCD screen showsat any given time the system status as well as the cument time GSM service providerand signal level AlarmView oo Yall 12 00 00 MENU DISARM INFO Figure 7 LCD main Display The available system status messages are e Initializing Shown after e Armed Home initial startup oraftera e Armed Part syste m reset e Ext Delay e Disarmed e Entry Delay e Armed Away The available system trouble status icons are Transmission of message V AC Loss mill GSM Reception Level L Low Backup Battery w Yx GSM Network Eror Communication Buffer Full 2 9 Sound Indicators Following are the sounds emitted by the system and the keypad Sound Sounded when J Single Beep A key is pressed Pp Two Short Beeps Se Timeout occurs Exitsto Main enu SER Three Short Beeps A Command Operation is Successful The system is in Trouble Condition will ac ea Four Short Beeps repeat every minute Tee ees prr ore The system is in Entry Exit delay mode eeps AA Long Beep Illegal Command or Entry refusal A Chime The Chime is activated AlarmView Installation and User Manual Page 14 Quick Reference Guide 2 6 LED
34. om the date of shipment by the Manufacturer The Manufacturer s obligations shall be limited within the warranty period and its option to repair or replace the product or any part thereof The Manufacturer shall not be responsible for dismantling and or reinstallation charges To exercise the warranty the product must be returned to the Manufacturer freight prepared and insured The warranty does not apply in the following cases improper installation misuse failure to follow installation and operating instructions alteration abuse accident or tampering and repair by anyone other than the Manufacturer The warranty is exclusive and expressly in lieu of all other warranties obligations or liabilities whether written oral express or implied including any warranty of merchantability or fitness for a particular purpose or otherwise In no case shall the Manufacturer be liable to anyone for any consequential or incidental damages for breach of this warranty or any other warranties whatsoever as aforesaid This warranty shall not be modified varied or extended and the Manufacturer does not authorize any person to act on its behalf in the modification variation or extension of this warranty This warranty shall apply to the Product only All products accessories or attachments of others used in conjunction with the Product including batteries shall be covered solely by their own warranty if any The Manufacturer shall not be liable for any
35. ome office is occupied To arm the system using Home l Verify that the system is ready for aming 2 Pressthe Home aming key 3 Enteryourusercode Ay If One Key Arming is enabled arming isactivated by simply pressing the Home aming key 3 1 3 Partial Arming Partial arming is designed for when you wish to secure one part of the premises while leaving the other part unsecured To am the system using Partial l Verifythatthe system is ready for arming 2 Pressthe Partial arming key 3 Enteryourusercode EH I y If One Key Aming is enabled aming isactivated by simply pressing the Partial aming key 3 1 4 Forced Arming Forced aming allows you to am the system even if the system is not ready For example if the main door protected by a magnetic contact isopen you may arm the system on condition that it will be closed by the end of the Exit delay If the doorisstil open when the exit delay expires an alarm isgenerated The Forced Arm option must be enabled by the installer 3 1 5 Disarming There are two disarming options Normal disarming of the system and disarming the system while sending a duress message the two options depend on the password entered To Disarm the system l Enteryourpassword AlarmView Installation and User Manual Page 18 Operating Instuctions 3 2 Controlling the System Using a Keyfob If a Keyfob wasassigned to the AlarmView system you can use the b
36. one BypASS TED 23 Per UsSrACCOUN Tele 24 AA ETEO A A A O E e o o o 25 Ao CNCE IV IS q O PPP o eX RN NEIN AMI mm MEIN dM SP EUM MUI M 25 4 5 1 Performing System as 26 MBE Ee et 26 AZ nn do 26 45 13 MEMO MENTES iia 28 4 5 1 4 Communication TO aa 28 2315 TES se snnnamniatntanavsiontanauauadauuunuennhadelninhuinininiainld 30 4 5 2 zpee teluiesiea tune PP ties 30 4 5 3 Displaying System VeErS ON P m o TTE 30 4 5 4 Performing a System E 31 AG POSGWOIGS Mel TT E Mm mm 31 aK o i9 os RR 32 A lt P 33 4 6 3 Duress Code 33 4 6 4 Time 24H limited Ke e 34 4 6 5 e e AA o e 35 AT SEV COCK MENU EE 36 4 9 ele COMMUNIC GON WET DEET or Appendix A Maintenance amp Troubleshoolting 38 AI Cleaning the Medd COW GY csi 38 A 2 Replacing the Media Gateway Battery kk 38 A 3 Replacing the SmartView BAHEN sois erred see br cite te td bee psiche di 39 Appendix B Menu Map s cssscccessccenseenensenensenensescnssenensenensenensseeensens 41 Appendix C Useful Tables ert ee ti id te ots 42 Cell eler APT TETTE 42 C 2 Keyfob Remote Control Owners A 43 Eso Emergency DEVICES musas 43 Eb AO MESES radica isis 43 Appendix D Remote Command Tables omcocccccocconcccconannonnn 45 Appendix E Warranty sica ie il 46 Appendix F Declaration of Conformity eee 47 Notice and Disclaimer NOTICE AND DISCLAIMER e Ze THIS MANUAL IS INTENDED TO
37. ttery 3 Replace the two batteries with a fresh set see sticker on the battery holder compartment for correct polarity 4 The blue indication LED will light up for between 2 and 4 seconds and then go OFF indicating the batteriesare installed correctly 5 Close the battery compartment cover and fasten the screw Appendix B MENU MAP ru mm A Global Chime Options amp obal Settings D Remote Look In O Video Events TN y Zone Bypass J Contact 1 y User Contacts O Contact 2 a Comact 3 O Contact 4 amp E Aa Event Log View Clear Test Stop Siren l Sei Zomes Bb Enable Programming GPRS Link System Self Test CMS 1 CMS 2 Contact 1 Contact 2 Contact 3 Contact 4 P asswords 4 4 assword T Allway amp g SetClock GC SEEN RN Useful Tables Appendix C USEFUL TABLES C Sensor Placement Wireless Zones Zone Type Comments m oo J4 OY U1 B amp B UU N2 NININ Jelelelel Plelelelele N RIO O O AX DO UI A W IN A O III AO Video Zones Zone Type Comments AlarmView Installation and User Manual Page 42 Useful Tables C 2 Keyfob Remote Control Owners Remote Controls Keyfobs Name Of Owner 1 2 3 4 5 6 C 3 Emergency Devices Emergency Devices Name OfOwner Wpe Comments 1 Paic Emergency oo Panic Emergency 2 Bani Emergency JJ rai Emergency 5 SS jPane Emegeny 8 Panic Emergency C 4 Alarm M
38. use the Delete key to clear all the digits and leave it blank 4 6 5 Installer n t The Installer password is used to accessthe setup and 2 programming menus It is highly recommended to change the default Installer password after completing the installation and setup process The installer code can be up to eight 8 digits long and can contain numeric values of 1 through 4 for example 11223344 The installer code cannot be entered via an installed wireless keypad but needsto be entered directly in the Media Gateway panel Ly L Note Ss Grade 2 approval requiresthe use of a minimum of 7 digit pa sword You have the option of setting the installer accessto either always in which case any time the programming menu will be accessible any time the installer code is entered or you can limit the accessto user initiated access in which case the master user needsto allow the programming menu to be accessed thus preventing changesto the settings without the user s knowledge see also section 4 5 2 Enabling Programming on page 30 To Set a Password for the Installer l Accessthe main menu see Accessing the VariousMenus on page 22 2 Select Passwords Installer Password Type the desired password a The Installer s password cannot be deleted completely 3 Define the access mode forthe installer select Passwords gt Installer gt Access Mode Select either Always or User Initiated Page 35 AlarmView Installation an
39. user in the event of a false alarm caused by a procedural error when entering or exiting the premises K Stop Communication To Stop Communication and Clear Buffers 1 Accessthe main menu see page 22 2 Select Stop Communication 3 PressOKto confirm all messages in queue will be erased and will not be sent Appendix A MAINTENANCE amp TROUBLESHOOTING A 1 Cleaning the Media Gateway The Media Gateway may occasionally get finger oil stains and accumulate dust Clean it only with a soft dry cloth ora special screen cleanser Avoid the use of abrasives of any kind Caution Never use solvents such as kerosene acetone orthinner These will harm the extemal finish and damage the transparency of the top window A 2 Replacing the Media Gateway Battery After several years the need may arise to replace the backup battery O Remove the transformer from the AC outlet or disconnect the power before replacing the backup battery To replace the backup battery Basic Installation 1 Based on the installation method either remove the Media Gateway from the wall oropen the Media Gateway s panel and remove the plastic circuit board enclosure skip step 2 2 Unscrew and remove the battery coverfrom the back cover BATTERY COVER N Figure 10 remove battery cover 3 Gently pull out the battery wiring from its designated port Connect the new battery s wiring to its designated port DESIGNATED
40. uttons to arm or disam the system using the various options detailed in the Arming Options and Behavior page 17 3 3 Controlling the System Using an external wireless Keypad If an extemal wireless Keypad was assigned to the AlarmView system it can be used eitherin addition orinstead of the Media Gateway Panel to arm or disam the system using the various options detailed in the Aming Options and Behavior page 17 When using the wireless keypad the usercode will be limited to 4 digits only but allowsfor numeric values between 0 and 9 for example 0369 Master user code and Installer code cannot be initiated via the wireless keypad but needsto be entered directly to the Media Gateway Panel 3 4 Controlling the System via Cellular Phone The AlarmView system can be controlled using a cell phone by sending an MSto the Media Gateway s SIM card snumber 3 4 1 Overview The system cellular phone control allows you to operate the alarm system by Arming Disarming the system requesting system status Activating PGM and Stopping the siren You can also request video images or streams if the look in feature is enabled The system enforces a high grade security in regard to cellular phone activity The system utilizes callerID authentication for enhanced security therefore the Cell phone you are using must be enrolled in the system asone of the User Contact s Furthermore the security settings and actions allowed foreach and every phone num
41. wide range of Smart cameras integrated with movement detection sensors e A Wide range of wireless peripherals Movement detection Smoke Panic alarm Remote controls Door contact etc e Video amp Alam End user notification to mobile phonesor email e Use of your mobile phone for Remote video image request from each camera plusthe ability to Control your system remotely Introduction 1 2 Documentation Graphic Conventions Familiarize yourself with these icons and conventionsto make better use of the manual as you read through it Ly Importa nt notes used to emphasize points also Note used for useful operation tips Used to indicate issues that may cause system aA malfunctions Caution Used to indicate issuesthat may cause damage to the system oractual bodily ham Waming AN LN Master User E Installer y Indicates menus accessed remotely usually b y Monitoring Station or Service Center Remote Access Indicates menus accessed by the masteruser Indicates menus accessed by the installer 1 3 Glossary of Terms e Alams A signalthat wamsorcallsto action based on the type defined below O Burglary Alarm An alarm caused by a violation of one or more of the intruson zones Fire Alarm An alarm initiated due to a violation of one or more of the fire zones heat smoke detectors Tamper Alarm An alarm caused by an open tamper protection for example when someone attemptsto remove a sensororthe Media Gat
42. will appear click OK to exit a Once enabled the programming will be available fortwo hours AlarmView Installation and User Manual Page 30 System Menus 4 5 3 Displaying System Version There are times when you will need the system version number for example when contacting support with a problem or question To View the system version l Accessthe main menu see page 22 2 Select Service Display Version 3 The version will be displayed Click OK to exit A y The system will display both the Media Gateway s software version as well asany video sensor connected to the system 4 5 4 Performing a System Reset e x This option will perform a system reset used afteran LA 2 errorhasoccurred To perform a system reset 1 Accessthe main menu see page 22 2 Select Service System Reset 3 Confirm the soft reset 4 While the system is initializing the system will display the Logo with initializing written under it Caution Use the system reset asa last resort as you may lose your settings and configurations Before performing a system reset contact customer support 4 6 Passwords Menu The password menu allows you to define and set passwords used for the variousfunctions of the system using a level hierarchy password syste m Page 31 AlarmView Installation and User Manual System Menus Usercodes 4 6 1 User Codes AN Define up to four 4 regular passwords these passwords allow Q their usersto
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