Manual - Handle-iT Software System Monitoring and management
Contents
1. om gt Ignore Until dd mm yyy hh mm _ Ignore History Close V re Notice that HitWB Monitor immediately gives detailed information over the logged message and all back ground to decide if action needs to be taken If you click on Description of a message that needs to be solved e g Service down Diskspace threshold reached etc etc you get this screen Problem information HIB Solve Problem System Fileserver Handle it nl Adm notes Handle iT fileserver Problem Diskspace threshold a reached 4 drive x label Home FreeSpace 0 Available Megabytes 532 Total of Gigabytes 126 History 6 26 9 2011 14 47 10 7 GA 26 9 2011 14 53 57 a 26 9 2011 14 43 51 GA 26 9 2011 14 47 10 dd mm yyyy Ignore Solve Close 9 i Notice that you see the message and it s history you can immediately put it on the Ignore List by clicking on Ignore There is a Solve button that can be used for the solve button to function you need to install the HitWB Client software from the logon page Also from the mainscreen you can Qsearch all messages and there is a F wizard to add Systems In the next chapter all the modules will be explained in more detail Page 16 3 Modules configuring what to monitor luckily that s easy 3 1 General When you click on one of the available modules you can easily and without the need to supply many information add servers to be monitored2. Userprofile based on System C Userprofile based on Module kb ke 1 Page 1 of 1 Username UserRole O handle it sa_monitorin 5 Administrator Ei CEEE E i iitocalintranet Protected Mode off R 10 7 Page 21 This is the place where you can add HitWB Monitor users give them a role and a profile based on Module of System Important is to know that the username must be specified in lt domainname gt lt username gt form HitWB Monitor works with Windows Authentication so a separate password to remember is not needed just logon with the familiar Windows credentials from you re Active Directory 5 Service Oriented Monitoring v T http srv monitoring 1 hitwb net webformservicesconfiguration aspx we a a HitWB Services Configuration S HitWB Services Configuration Windows Internet Explorer ioj x Monitor Modules Settings Logoff Jandle T Services Configuration Edit Delete Insert Select Service 7 Service Exchange Maintenance Window T N A 7 Description E mail Exchange Contacts System Administrator N A to N a Servers sry exchange handle it nl E mail Comp Microsoft Exchange a 1 Page 1 of 1 ServiceName Description Components Servers 1S Exchange E mail Exchange Microsoft Exchange srv exchange handle it nl C FileServices Fileservices lanmanserver Rpcss srv fileserver handle it nl Here you can easily configure Service Oriented Monitoring by supplying
3. Site Defaut web Site Disk Cost Virtual directory JHitw net Application Poot ASP NET v4 0 Please select Application Pool Asp net v4 0 and click Next Confirm Installation p The installer is ready to install HiME on your computer Click Next to start the installation Cancel Back Page 9 All needed information is gathered please click Next to start the installation of HitWB Monitor Page 10 Installing HitWB Ss Hitv B is being installed Please wait CO Installation Complete m HWB has been successtully installed Click Close to exit Please configure Hit B by going to htto localhosthitwob net login asps Logon with the service account for HitCollector that you supplied during this install Cancel 4 Back You have now successfully installed HitWB Monitor and need to setup users Page 11 1 2 1 Logging in for the first time and setting up Users Please start a webbrowser and browse to http lt servername where HitWB is installed gt hitwb net login aspx http srv monitoring1 hitwb net login aspx Windows Internet Explorer JS IT http srv monitoring 1 hitwb net login aspx 7 Xx we ae a http srv monitoring 1 hitwb net login aspx fy A ash cb Page Gi Tools i By installing the HitWBClient on this computer you will be able to use all advanced options offered by HitWB net Install here B Jandle f POW
4. Page 3 1 Installing If you have a problem and you can t find a solution or for more information please visit our supportforums on http www handle it nl boards fg 3 hitwb monitoring aspx The installation of HitWB Monitor consists of several components e HitCollector windows service responsible for collecting analyzing data collected from servers e HitWB net asp net 4 webapplication e Sqalserver database HitWB e HitWBCLient optional component can be installed on client from HitWB Monitor webapplication for more functionality The licensed version also has extra components e HitWBServiceMonitor asp net 4 webapplication for Service Oriented Monitoring bridge commandcenter function e g on a helpdesk e HitNotification windows service sending out notification about status changes of configured services 1 1 Prerequisites The following components are needed before installing HitWB Monitor e Net Framework 4 e SQLserver 2008 Express or Sqlserver 2008 other version server authentication Mixed mode e IIS If you re installing on a Windows Server 2008 Windows 7 environment please be advised that to successfully install you need to install the Role Services for IIS 6 Management Compatibility Page 4 1 2 Installation procedure You need the following information which you will be asked to supply during the installation Component Item VEINI Required DatabaseServer e g local sqlexpress Yes
5. and Insert any users that you need You can give a user a role and a userprofile based on monitored Systems or available modules 2 Using HitWB Monitor Mainscreen HitWB Monitor Windows Internet Explorer Iof x go IT http srv monitoring 1 hitwb net WebFormMain aspx X key x flive Search og We BAP HitWB Monitor a A o asp li age Gi Toos We ll hel Han dle T Menubar HITWB MONITOR A Lastupdate 26 9 2011 13 00 01 Ignored Messages og POWERED BY Monitor Modules Settings Refresh Acknowledge Select Current Display 5 rows p p x C Select Acknowledged _Lock _UnLock_ Cc Select Solved Select System x Sort Systems by Date Time Message x Q 5 gt AN Systems Selector I Select all on this page Select all messages A O Date amp Time Source EytLogbook EvtId EvtSrc Description TPM Base Services has status Stopped Servicename TBS More info Enables access td the Trusted Platform Module TPM which provides hardware based cryptographic services tb system components and applications If this service is stopped or disabled applications will be unable to use keys protected by the TPM eer ae a Microsoft NET Framework NGEN v4 0 30319 X86 has status Stopped Pennun M 26 09 2011 12 59 02 Services n a n a Servicename clr_optimization v4 0 30319 32 More info Microsoft NET Framework NGEN wanes Freeware version running with 0 workerthreads Limitations max 3 servers can be monitored tion
6. TOS rae jen Trusted Platform Module TPM which provides hardware based cryptographic services to ne M 26 09 2011 12 59 02 services n a a nfa i system components and applications If this service is stopped or disabled applications will be _ unable to use keys protected by the TPM Description won ome Microsoft NET Framework NGEN v4 0 30319 X86 has status Stopped M 26 09 2011 12 59 02 services n a g n a i Servicename clr_ optimization v4 0 30319 32 More info Microsoft NET Framework NGEN Informa Freeware version running with 0 workerthreads Limitations max 3 servers can be monitored I O 26 09 2011 12 59 00 EventLog Information in tion 1 Please be advised that module VmWare ESX is only available in licensed version Please visit http iww handle it nl for affordable license options Microso ft Wind ee 3 5 ee a Ser y Application C Program Files McAfee virusscan Enterprise shstat exe pid 4416 cannot be M amp 25 09 2011 12 37 17 B EventLog Application 10010 penes 2 restarted Application SID does not match Conductor SID ager ya The Security System could not establish a secured connection with the server m 20 09 2011 13 19 39 EventLog System sal LsaSry 1 LDAP dc001 kg ni kq nl KG NL No authentication protocol was available M Refresh in 43 sec IIIUIIIIIIIIIIIUII111NN1111111111 iiitocalintranet ProtectedMode Off 100 5 Please from the mainscreen goto Settings UserSettings
7. a Servicename Description and a few other details From this configured service Availabilty Reports will be automatically created from that time Example of Service Oriented Monitoring of Exchange Service Exchange Description E mail Exchange Contacts System Administrator Servers srv exchange1 handle it nl srv exchange2 handle it nl fillin Full Qualified Domainname of servers that are part of this service if more that one servers separate by comma Components Microsoft Exchange Please fill in e g part of the Windows Service Names or part of the messagedescription that HitWB will log if service is down Optional Page 22 e Maintenance Window if you fill in Maintenance Window From Hour To Hour service disruption in that timeframe will be considered Regular Maintenance Also if you re service window is not for 7 24h you can add a service window accordingly 6 Reporting 6 1 Availability Charts Please click on the menubar Monitor and select Availability Charts 511 flive search p JS j v T http srv monitoring 1 hitwb netAVebformAvailabilityCharts aspx earc fe gt El deh gt a Page G Tools w amp a Availability Charts Handle 1 Availability Charts month 2011 9 Back Availability E mail Exchange Availability Fileservices 0 minutes disruption 0 minutes disruption Period 1 2011 until 30 9 2011 Period 1 9 2011 until 30 9 2011 Based on 7 24
8. DatabaseUsername Optional leave blank for Windows Authentication DatabasePassword Optional leave blank for Windows Authentication HitCollector Domain e g Handle it Yes service Account Username e g Sa_monitoring Yes must be a user with domain administrative privileges for all monitoring functions to work properly a Password Yes WebApplication ApplicationPool ASP NET v4 0 Yes For UAC Launch a command prompt as Administrator From the command prompt execute the following command z Nee Ee Administrator cmd exe Ni sus261HitWebsetup HitWBSetupRelease msiexec 1 HitWBSetup msi Welcome to the HtWB Setup Wizard ER The installer will guide you through the steps required to install HWB on your computer WARNING This computer program ie protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the masimum estent possible under the law Please click Next License Agreement P Flease take a moment to read the license agreement now IF you accept the terme below click I Agree then Mest Othenvce click Cancel SOFTWARE LICENTIEOVEREENKOMST BELANGRIJK LEES DIT EERST DIT IS EEN LICENTIEOVEREENKOMST Gezien het feit dat deze software freeware Is hetgeen inhoudt dat de licentie kosteloos 1s wordt er geen enkele vorm van
9. ERED BOY Logon HitWB Domain Username Password Logon hitwb net Version 2 2011 5 0 Culture neutral PublicKeyToken null 2 2011 5 0 l Authentication in HitWB Monitor is done using Windows Authentication so you don t need to remind a separate password You just logon with you re familiar Windows account credentials For the first time login it s important that you logon with the username Service Account you have supplied during the installation of HitWB Monitor in our example Domain Handle iT Username sa_monitoring Page 12 HitWB Monitor Windows Internet Explorer lel xi Go T http srv monitoring 1 hitwb net WebFormMain aspx x vesen fek We BEAL HitWB Monitor D ab i page G Tools ee Monitor Modules Settings Logoff We ll hel Global Settings andle Administrative Notes IgnoreList Settings HiITWB MONITOR EQe NN UserSettings aa A Lastupdate 26 9 2011 13 00 01 messages od Monitoring Configuration Refresh Acknowledge Select Current Display 5 rows p p z C Select Acknowledged _Lock _UnLock_ O Select Solved Select System z Sort Systems by Date Time Message z Q gt fall Systems Selector 7 I Select all on this page Select all messages 123456789 10 Page 1 of 34 O Date amp Time Source EvtLogbook EvtId EvtSrc Description Gate TPM Base Services has status Stopped Servicename TBS More info Enables access to the
10. Example of Module Eventlog HitWB Modules Windows Internet Explorer Go v T http srv monitoring 1 hitwb net WebformModules aspx We di if HitWB Modules andle Handle REO OY Monitor Modules Settings Logoff Module Eventlog Edit Delete Insert Select System x System Tr Sources this is the syntax that you should use System Fes hte Srv Windows2008 EventSource Microsoft Windows TaskScheduler Operational I Enabled 1 Page 1 of 1 System EventSource Entry enabled C SRV MONITORING1 Application Iv C SRV MONITORING1 System Vv y CEO O Ri tecalinvanet Protected Mode 0 Ro 7 Above an example of module Eventlog you only have to add the System and the EventSource e g System Application etc There is tooltip information available when you hover over Page 17 3 2 Available Modules e Cluster Complete monitoring of all resources in a Windows Cluster environment e Database Check Check by standard query or own supplied query the status of you re databases e Diskspace Check free diskspace and get notified if thresholds are reached e DFS amp Replication Check Distributed File System and if the supplied DFS is replicated correctly to all destinations e Eventlog Check Windows Eventlog and get notified if errors warnings etc are logged Get automatically a full description what the logged message means the severity and what you should do to solve the possible problem or
11. HandleiT Based on 7 24 HandlesT If there was disruption in the selected period the charts will contain a red part By clicking on the chart only when there was disruption or planned maintenance you can see the details about the disruption that occurred Also you can edit the disruption to Maintenance so that it will not be calculated as disruption 6 2 Storage Capacity Planning Every day the HitCollector service will make a snapshot of Storage Capacity of each server that is filled in module Diskspace Here you have nice charts about the storage in time L_tandle 7T H Storage Capacity Planning Back Total growth in this period 40 00 GB PEERTJE PC drive C Growth in this period 40 00 GB Handle iT Page 23
12. Please be advised that module VmWare ESX is only available in licensed version Please vifit htto www handle it nl for affordable license options Microso ft Wind ee ee eer i eee Application C Program Files McAfee VirusScan Enterprise shstat exe pid 4416 cannot be m 25 09 2011 12 37 17 B EventLog Application 10010 PEASE restarted Application SID does not match Conductor SID ager sry monitoringi O 26 09 2011 12 59 02 Services n a n a nl O 26 09 2011 12 59 00 amp EventLog Information alee The Security System could not establish a secured connection with the server M A 20 09 2011 13 19 39 B EventLog system 0961 LsaSry LDAP dc001 ka nl kg n KG NL No authentication protocol was available MessageGrid sh in 38sec IIIIIIIMIIIIIINIINNNN N E Local intranet Protected Mode Off 100 Page 13 2 1 Menubar From the menubar you can select all available options 2 2 Actionbar From the Actionbar you can see the lastupdate which messages are Ignored You can ignore messages so they don t show up in the MessageGrid and you can perform actions on selected messages Fundamental is that HitWB Monitor utilizes two types of messages e Messages from Logging sources which don t have a way of telling if the problem is solved like Eventlog Snmp Traps Logfiles Syslog etc If you have taken notice of the content of such a message you can select the message and click on Acknowledge The me
13. Poil hy e andle 7T HITWB MONITOR A User Manual Page 2 Content T TNE e E aoa cenccieasecne ca asceecatsa deduce E E A 3 1 1 Pi IS SS a E E thaiccde ante toy cerabeqstvadeaceeneencbei ey cesatees 3 1 2 WMS Cet WAG IO GY OVC C2 UC cissie enn aesaneeecutinianodeanatvaccanstasueinesssecipaacsdecoans 4 1 2 1 Logging in for the first time and setting UP USESS ccccccesseccceseceeeeesececeeneceeeeeeeeeees 11 2 Using HitWB Monitor Mainscreen ccccccccccssseccccceeseeccceeeeseccceeeueseecesseeeeccseeaueeeeeeeeeeeeeeeeeas 12 2 1 DVI CTU AM sneeesensanurstercoie suai tonedeaeoawsuondauiedeusondeusretunsdedeonacvendivestevseudrsanltnatte dyaumevancanncteraasambetnneses 13 2 2 PCUIOMIOG Ir secsocenrcuurecauea season N E TE T T 13 2 3 AY Reise Yeu 0 ent ae oe EE E E na eae ee one ere 13 3 Modules configuring what to monitor luckily that s easy ccccccesseccceeesseecceeeeeseceeeeeeeeeeeeeees 16 3 1 GENEI ates hee catrtersenenncyccietesqnsen nec eaten A E 16 3 2 Available Module erenn 17 A ona eN e E E O 18 4 1 Amnis trative NOTES sirere a apiece 19 4 2 PSTIOVGLISE SOUS nonoo NE E 20 4 3 DES ERA E S A E E E E E E OE T E E E E E 20 5 Service Oriented Monitoring sssesssesseessrerssrrssrrssrrrssrersrerssrrosrerseresrrresrerseeesrrreseeeseeesseresrersreree 21 O REDONE e E E E O epi eenarcacrnnnice 22 6 1 Avala DIRY CAII Serier E E ssndsoscasmeaseaeeecene 22 6 2 Storage Capacity Panning sacraire EEN 22
14. ce information You can also click on the Description to get Detailed information and if possible solve the problem immediately If you click on a message that needs to be acknowledged you see this screen Search Internet System sql2005test OO Admin note SQL2005 testomgeving Eventsouree usere Eventid 1054 TimesLogged 3857 Description Windows cannot obtain the domain controller name for your computer network An unexpected network error occurred Group Policy processing aborted Microsoft information Explanation A network connectivity or configuration problem exists Group Policy settings cannot be applied until the problem is fixed User Action To troubleshoot the network connectivity or configuration problem try one or all of the following In Event Viewer click System and check for anv networkina related messages such as Netloaon messaaes that indicate a network connectivitv issue 4 il Related articles Google results Microsoft Article 933458 Event ID 1054 is logged in the Application log in Windows Server Microsoft Article 816045 Source Userenv Event ID 1054 Windows Operating System 5 2 Microsoft Article 555381 How to troubleshoot Group Policy object processing failures that Microsoft Article 299563 Event ID 1054 Source Userenv Microsoft Article 239924 Domain Controller getting Event 1054 Source Userenv Active Directo Microsoft Article 305293 M Articln 296107 4 Da
15. garantie gegeven i C Do Not Agree i Agree crest e He Read the license agreement and select Agree click Next Page 5 Page 6 i HitWB Be HitwB Information EEN Prerequisites Net Framework 4 WS e SOLServer Express 2006 orl full Sgl erver 2006 Attention When you install this software on Windows Server 2006 IIS please read this Thara ic an sadaitinnsal carmnioannant nanodad oan Alemdar m e He Please read the information and click Next Specify SQL Server ER Sam Please specify SqlServer to use for HitWB Leave usermamepw blank for integrated authentication Database Server locall sqlexpress User Mame pre Password Page 7 Please specify the name of the SqlServer and if you want to use sql authentication fill in the Username and Password click on Next Please specify Service Account ES Specify service account for HitCollector service This account must have domain administrative rights Domain Jhandle i Username sa monitoring Password a cet e He Page 8 Please specify the credentials under which the HitCollector service will be running in you re environment and click Next Select Installation Address Lm The installer will install HWB to the following web location To install to this web location click Next To install to a different web location enter it below
16. hecker check given url e g http www handle it nl on you re local network or by proxy over the internet if reachable and running correctly e VMWareESX vSphere check you re ESX vSphere hosts on all important parameters like configuration alarms resource usage health etc Page 18 4 Global Settings gt Wf https srv monitoring kg nl hitwb net Webfo TT HitWB Global Settings x Ka andle if Handle Global Settings Monitor Modules Update J Back Scan Interval 150 Seconds Scan Timeout 60000 Miliseconds Firewall http proxy handle it Firewall port 8080 Http Resp Threshold 1 Logfile IgnorePattern err 53 fail err 1311 err 5 err 1326 4280 768 mod_epo Failed to process ac Logfile SearchPattern Error Warning Fatal ora Loop Down failed Exception NACK Alternate Credentials necessary for VMWare ESX DEEE sa_monitoring Password a Diskspace Threshold 4 In the Global Settings you can configure the following options Scan Interval Determines how frequently scans are performed Determines the timeout for the scanning process Firewall Needed for connection to the internet fill in proxy server address Also important if you want the module UrlChecker to perform website checks over the internet please use URI notation e g http proxy handle it nl Firewall port Specify portnumber for the proxy HTTP Resp Threshold Important for URL checker and other modules the maximum time give
17. n to check a server over HTTP in seconds before a timeout is generated Logfile Ignore Pattern Essential for module Logfiles which keywords should be ignored Logfile Search Pattern Essential for module Logfiles which keywords are important and if found are reported directly to you Alternate Credentials Username Essential for module VMWare ESX credentials supplied here are used for connecting the hosts and performing checks Alternate Credentials Password Essential for module VMWare ESX credentials supplied here are used for connecting the hosts Page 19 pO and performing checks Diskspace Threshold Global threshold for the module Diskspace percentage if a checked System has a diskdevice with less then the supplied percentage freespace it will be reported directly 4 1 Administrative Notes HitWB Administrative Notes Windows Internet Explorer Oo Ir Mil Ei We d Ap HitWB Administrative Notes andle 7T Handle Administrative Notes http srv monitoring 1 hitwb net webformadministrativenotes aspx Monitor Modules Settings Logoff Edit Delete AutoUpdate System Info SRY MONITORING1 ind System SRY MONITORING1 Note Monitoring testseryer a 1 Page 1 of 1 System Note OSName ce SRV MONITORING1 Monitoring testserver Serialnumber webformadministrativenotes aspx 6 Local intranet Protected Mode Off vile 4 100 Here you can supply a note per s
18. prevent system failure e GlobalHealth Check a variety of Windows performance parameters like CPU Utilization Memory Hard disk IO Network IO etc e Logfiles Check logfiles mostly textbased for keywords supplied like error warning fatal etc and get notified if such a message is logged to the supplied logfiles e Netlogon replication check Active Directory health for example replication trusts etc e Ping good old TCP IP check if device is reachable over the network e Printservers check Windows printserver and get notified if a printer is offline needs toner etc etc e ProcessChecker check if a given process is running and is in a healthy state e SNMP traps receive snmp traps of every device capable of sending it Configure the system to send SNMP traps to you re HitWB Monitoring server and you are up and running e Services amp Devices check windows services amp devices are running and in a healthy state e SysLog receive syslog messages e g from a unix or linux system configure the unix linux system to send syslogmessages to you re HitWB Monitoring server and that s all there is too it e TaskScheduler check scheduled tasks if task is correctly scheduled and in a healthy state e Timedifference check the time on e g you re domain controllers to check if they are in sync Very important for certain authentication methods like kerberos e TNSPing check Oracle server listener if it s up and running correctly e UrlC
19. ssage will be no longer visible in the Select Current view e Messages where the message automatically will be moved to the Select Solved when HitWB detects it is solved A simple example is a Diskspace message when the threshold will be no longer reached it will be automatically places in the Solved Messages If you want to see Acknowledged Messages please click on Select Acknowledged If you want to see Solved Messages please click on Select Solved notice that HitWB automatically calculates the duration of the problem You can also quickjump to a certain System bij selecting the Select System dropdownlist 2 3 MessageGrid The MessageGrid contains all the information collected by the HitCollector service You can click on the system and get System Detailed information sof rnet jeboden door Kenn Detail information srv monitoring ka nl System srv monitoring nl Type Nr of Processors PowerEdge R710 2 Description itori Free Diskspace Operating System Microsoft Windows Server 2008 Standard v Service pack Service Pack 2 Serialnumber 9M4P94J System started Avg Disk Queue Length Memory Usage Eas 4095 Mb CPU Util Queue Length iy Network Util a s Network Device Network n a VtpDomain Network Port Network VLAN n a M Auto Refresh Manage RDP History Page 14 If you Tick Auto Refresh you can also see the most important performance resour
20. ystem which is handy if you got a lot of systems to monitor This note is shown throughout the application Also you can collect system information like OS Serial number etc etc here automatically by selecting the system and clicking on AutoUpdate Page 20 4 2 IgnoreList Settings HitWB IgnoreList Settings Windows Internet Explorer Go v r http srv monitoring 1 hitwb net WebformIgnoredMessages aspx PAC Jlive s 7 Ve die f Hitwe Ignorelist Settings a A oe E Page Gmk andle W Hende POWERED BY Monitor Modules Settings Logoff Filter Messages 9 Edit Delete Insert Select Filter Filter Until 31 12 2030 1 Page 1 of 1 Filter Ignore Until a If you want to filter messages permanently or temporarily you can do it by adding a filter here You must also supply Until when this filter should be active You can also filter message by clicking on the message in the mainscreen and clicking on Ignore 4 3 UserSettings HitWB UserSettings Windows Internet Explorer Go v T http srv monitoring 1 hitwb net webformusersettings aspx zji X x Live Se a E Emoe Twb gt Ue d Ap HitWB Usersettings j Monitor Modules Settings Logoff Hendle r HITWB MONITOR UIN i handle it sa_monitoring z UserSettings Edit Delete Insert Available Systems Selected in profile T k Username handle it sa_monitoring SRE MONITORIT Userrole Administrator Be
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