Home

T7100 User Guide

Contents

1. 4 Press T7100 Telephone User Guide Page 44 IP Office Issue 02d 25 June 2014 Chapter 8 Voicemail T7100 Telephone User Guide Page 45 IP Office Issue 02d 25 June 2014 8 Voicemail If enabled voicemail is used to answer calls to you that have rung unanswered for your no answer time the default is 15 seconds It is also used to answer calls when you have do not disturb enabled The message lamp on your phone is lit when you have new messages in your mailbox Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Check Messages 17 Access mailboxes to check for messages e Voicemail On 18 Allow voicemail to be used to answer calls e Voicemail Off 19 Stop voicemail being used to answer calls e Voicemail Ringback On 48 Have voicemail ring your phone when you have any new messages It will call when you use the phone e Voicemail Ringback Off 49 Switch off ringback 8 1 Message Waiting Indication Most phones have a message waiting lamp The message lamp is lit when you have new messages in your voicemail mailbox It remains lit until you have played each of the new messages The system administrator can also configure it so that you receive new message waiting indication for a group or groups The icon of a programmable button programmed 67 to Feature 65 wil
2. Redirecting Calls Forwarding Calls 10 2 3 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason By default this function is only applied to incoming external calls to you However if required internal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external No answer is defined as having been presented to your phone for your no answer time default 15 seconds Group calls are not forwarded The forward on busy and forward on no answer options both use the same separate destination number However if that number has not been set they use the same destination as set for forward unconditional If you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button This function can be assigned to a programmable button 671 This allows it to be accessed in a single key press Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system Cancel All Forwarding
3. The phones called must support handsfree auto answer in order to hear the page If they do not they do not receive any alerting call 12 8 14 Priority Call A button set to this function starts the process of making a priority call After pressing the button enter the user extension number that you want to call A priority call allows you to call another user even if they have do not disturb set The call will follow any forwarding and follow me settings they have in use but will not go to voicemail T7100 Telephone User Guide Page 69 IP Office Issue 02d 25 June 2014 12 8 15 Ring Again A button set to this function sets or clears a callback If you call another internal user and they do not answer you can set a callback When you have a callback set the system will call you when the other user next uses ends a call When you answer the callback the system will automatically make another call to the user 12 8 16 Speed Dial A button set to this function allows you to dial any of your personal speed dials 21 or a system speed dial 2 e To dial a system speed dial press the button and then dial a 3 digit system speed dial number in the range 000 to 999 e To dial a personal speed dial press the button and then dial followed by a 2 digit personal speed dial number in the range 00 to 99 12 8 17 Speed Dial nnnn A button set to this function 66 dials a stored number That number can be any number composed of t
4. 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Set the Forward On Busy No Answer Destination 57 N Set the destination number N for forward on busy and forward on no answer If no number has been set those functions will use the forward unconditional number if set e Switch Forward On Busy On 03 e Switch Forward On Busy Off 04 e Switch Forward on No Answer On 05 e Switch Forward on No Answer Off 06 T7100 Telephone User Guide Page 57 IP Office Issue 02d 25 June 2014 10 3 Do Not Disturb e When you are in do not disturb your callers are redirected to voicemail if available or otherwise hear busy tone e People who call from numbers in your do not disturb exceptions list can still call you Forwarding is set is applied to those calls e People who use a priority call function can also call you e Calls to any group of which you are a member are not presented to you unless you are the last available member of the group e Enabling do not disturb will not affect any calls already being presented to your phone e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e N No Calls Do Not Disturb An N is shown on your phone s idle display when you have do not disturb 58 enabled To Turn On Do Not Disturb 1 Press Feature 85 The phone briefly displays Do Not Distrb T
5. 12894 NOG 68 12 8 5 Call Park Park amp Page 68 12806 COMTETENGC kee gege sine 69 128 7 CONTAS T 69 12 08 S DIECO cai u ai 69 12 89 DO Not RTE e E 69 12 8 10 Hunt Group Night Service 69 12 8 11 Internal Auto Answer 69 12 8 12 Last Number Redial 69 128613 e EE ee DEE 69 12 8 14 Priority e 1 ee ee eegene 69 120 195 RING AAN WEE 70 12 8 16 Speed Dial 70 12 8 17 Speed Dial Innnnl eee 70 2810 TEN 70 12 8 19 Time Of Day 70 12 98 20 b IT men 70 12 09 21 USer BOF Re 70 12 89 22 REES AEN 70 Page 5 Issue 02d 25 June 2014 13 Glossary 13 1 Abbreviat d Tle EE 72 13 2 Appearance Button 72 13 3 Attention RING DEE 72 19 AUIO HO EE 72 13 5 Bridged Appearance Button 72 13 6 Call Appearance Button 72 13 7 Call Coverage Button 72 13 5 DO NOt DSD ee 72 13 9 Do Not Disturb Exceptions 73 13 10 Follow E 73 13 11 Follow Me Here 73 13 12 FONOW MG TO a 73 13 13 Forward oi WEI 13 13 14 Forward onhNoAnswer 73 13 15 Forward Uncondtonal 73 1510 GROUP Age 74 13 17 Idle Line breierence 74 19 18 Jmenal EMINAINEE sus sene sus dun 14 13 19 Line Appearance Button 74 13 20 109000 OM Ne 74 132100 GOE Se 74 1 22 MISSEd CA vane 74 13 23 Missed Group e UE 75 13 24 Mobile Twmnmmg 15 125 PAR EE 75 13 26 Park Slot Numbers 75 13 27 Ringing Line Preference 15 13 28 Short Codes 75 13 29 Small Communit
6. Feature 3 You can return the function of certain buttons back to their default for this type of phone e Erase a Button 65 Feature 1 Hold You can use the auto dial programming process but with a number to erase the current programming of a button You system administrator can see and edit your button settings They can also apply functions that you cannot program Note that button user templates can be applied which will lock the function of certain button even if you try to change them 12 1 Button Inspection You can check the current function of the programmable button 1 Press Feature SO 2 The phone displays your extension number 3 After a few seconds or if you press the programmable button the button s current function is displayed T7100 Telephone User Guide Page 64 IP Office Issue 02d 25 June 2014 Button Programming Button Inspection 12 2 Default Buttons You can use the following process to return the programmable button back to its default function 1 Press Feature 3 e If a security code is requested enter your phone login code and press 2 Press twice 3 Press The following are the default buttons for a T7100 telephone Feature 1 2 3 4 5 6 04 Last Number Redial 69 gt 7 8 9 0 _ Volume 12 3 Erasing a Button The process for setting an auto dial button 66 can also be used to erase any programming on the programmable button 1 Press Feature 1 e If a security co
7. Redirect all calls to voicemail if available or otherwise to busy tone e You can set do not disturb exception numbers for calls to which do not disturb if not applied e Other users can make priority calls 20 to override your do not disturb e Twinning 59 Twinning is a process whereby you can have your calls ring at two different phones You can answer calls at either phone There are two variants of twinning internal twinning which uses two internal extensions and mobile twinning which twins your internal extension with an external number Method Calls Redirected Destination Internal External Group Internal External Voicemail vty tv xs s DER Ex cxf fs x x v v xx x x x v T7100 Telephone User Guide Page 52 IP Office Issue 02d 25 June 2014 Redirecting Calls 10 1 Follow Me Follow me to is used to redirect your calls to another extension where you will be working The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user This allows you to share another person s phone without logging them off their phone The calls are still subject to all your user settings as if they were ringing at your phone All calls are redirected Follow Me To Follow me to is the function used to enable follow me from your own phone Follow Me Here Follow here is used to enable follow me at the extension to which you want your calls redirected Default Short C
8. 2 1 Transferring a Held Call 36 6 Conference Calls 6 1 Starting a Conference 38 6 2 Adding a Call to a Conference 38 6 3 Viewing Conference Details 39 6 4 Dropping Parties 39 6 5 Holding a Conference Call 39 6 6 Transferring Calls Using Conference 39 7 Call Log 7 1 Accessing the Call Log 42 T7100 Telephone User Guide IP Office Contents 7 2 Viewing Call Details 43 19 MAKING SG GA aa 44 74 Deleting a RECON 44 7 5 Adding a Record to Your Contacts 44 8 Voicemail 8 1 Message Waiting Indcaton 46 8 2 Checking Messages 46 8 3 Send a Call to Voicemail 46 9 Logging In Out 9 1 Logging In on a Phone Already in se 49 Di Eeee 49 10 Redirecting Calls 10 1FOIOW TEE 53 10 2 Forwarding Callao 54 10 2 1 Forward Unconditonal 55 10 2 2 Forward on BUS ese eee 56 10 2 3 Forward opnNoAnswer 57 10 3 Do NOE DIS Ta e mine RAR n s 58 104 AWW MONG EE 59 11 Phone Settings WV ANGORA EE 62 K Sl Te SOUMG H 62 e NMOS e an 62 12 Button Programming 12 1 Button Inspection 64 12 2 Default Buttons 65 1253 Erasing a BUTTON Larssen 65 124 Auto Dial BUTTON aa 66 12 5 Internal Auto Dial User Button 66 12 06 Function tte EE 67 12 7 Te BURON vadere ee 67 12 08 Button PUNCIONS aa S 68 12 8 1 Account COde usines 68 12 8 2 Automatic Intercom 68 12 8 3 Call Forwarding A 68
9. 25 June 2014 Chapter 14 Document History T7100 Telephone User Guide Page 77 IP Office Issue 02d 25 June 2014 14 Document History Date Issue Changes 14th March 2014 oze e Add details of Park amp Page 35 operation 25th June 2014 mo e Note for T7208 regarding Disable Speakerphone for headset operation Page 78 T7100 Telephone User Guide Issue 02d 25 June 2014 IP Office Index A Abbreviate Ring 72 Abbreviated Dial Button 70 Account Code Button 68 Entry 22 Add Contact 44 to conference call 38 Administrator 75 All Call Log 22 42 43 44 Contacts 22 Answered 22 42 43 44 Answered Calls Log 42 Appearance Button Call Coverage 72 Line Appearance 74 Appearance Buttons 72 Apperance Buttons Bridged Appearance 72 Call Appearance 72 Auto Answer 20 Button 69 Auto Dial Button program 66 Auto Dial Button 70 Auto Hold 72 Automatic Intercom 20 Button 68 B B 14 Barred 14 Blind Transfer 29 Bridged Appearance 72 Broadcast 20 69 Answer 24 broken dial tone 55 58 69 72 73 Button Abbreviate Dial 70 Account Code 68 Auto Answer 69 Auto Dial 70 Automatic Intercom 68 Call Forwarding All 68 CallLog 68 Call Park 68 Callback 70 Conference 69 Contacts 69 Contrast 69 Default 65 Dial Voice 68 Directory 69 Do Not Disturb 69 Erase 65 Feature Codes 67 Forward All 68 Forward Unconditional 68 Functions 68 Group Page 69 Hunt Group Night Service 69 Inspect 64 T7100 Teleph
10. 29 IP Office Issue 02d 25 June 2014 4 9 Groups Your system administrator can include you as a member of a group or groups along with other users Each group has its own extension number which is used to call the group When a call is presented to a group it is presented to the available group members either one at a time or all at the Same time until answered by one of the members How long a group call will ring at each group member s phone before being presented to the next member is controlled by the group s own settings Groups also use voicemail and have their own settings for when an unanswered call should go to the group s mailbox For group calls the group s own voicemail settings are used rather than your settings e G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group e O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service mode While in that mode any calls to that group are diverted to its fallback if set or otherwise to voicemail if available Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Night Service Status On 20 N Set
11. 74 Mobile Twinning 59 75 U Unpark 35 Short Code 12 35 Unsupervised Transfer 29 User Button 70 Users 22 V View Conference Parties 39 Virtual Call Appearances 18 Voicemail 70 Short Codes 12 46 Transfer 24 46 Volume Call 28 Ringer 62 T7100 Telephone User Guide IP Office Page 82 Issue 02d 25 June 2014 T7100 Telephone User Guide Page 83 IP Office Issue 02d 25 June 2014 Template 29th August 2013 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2014 Avaya Inc All rights reserved T7100 Telephone User Guide Page 84 IP Office Issue 02d 25 June 2014
12. Confirmation 2 Loud Beeps These tones are heard when using short codes 12 It is a confirmation that the short code function has been completed e Direct Voice Call 3 Loud Beeps These tones are heard when receive a direct call which has been automatically answered by the phone You can hear the caller and then can hear you e Waiting 4 Loud Beeps These tones are heard if the phone has been waiting for you to complete dialing or the number you have dialed is invalid The tones are repeated until you hang up e Incompatible Warble tone This continuous high low tone is heard if the number dialed is not valid for routing by the telephone system or any system function You may hear the following tones during calls e Conference Tones Single Tone Double Tone During a call a single tone indicates that someone else has joined the call A double tone indicates that someone has left the conference The system administrator can replace these with a repeating single tone every 10 seconds e Held Tone Double tone every 4 seconds If the system does not have music on hold configured this repeated double tone is used to inform you that your call has been put on hold by the other system user T7100 Telephone User Guide Page 14 IP Office Issue 02d 25 June 2014 Telephone Overview Tones 1 8 What s My Extension Number The label under the handset is normally used to record the extension number of the phone This is normally a fixed num
13. Hold to select a currently displayed function 5 Press the button to which the function should be assigned Press the programmable button If the button has an existing function it is displayed 6 Press amp m Hold to assign the function Otherwise press Feature to return to function selection 7 Press Release to exit programming 12 7 Feature Button This process allows you to store some of the Feature codes 11 that you can dial You can then activate the feature using a single button press e I Warning This process will overwrite the existing function of a programmable button without any warning 1 Press Feature 3 e If a security code is requested enter your phone login code and press 2 Press the button to program e You cannot override the programming of any button configured to a call appearance function by your system administrator e On buttons that you can program any existing function is overwritten without warning If in doubt use Feature 0 to inspect the button first 3 Enter the feature code of the function required e Speed Dial 70 0 e Dial Voice Call 68 66 e Directed Call Pickup 76 e Ring Again 70 2 e Priority Call 62 69 e Do Not Disturb og 85 e Conference 56 3 e Time of Day 70 803 e Group Listen On 802 e Forward Unconditional On e Timer 70 77 e Call Log 68 812 6814 e Transfer 70 70 e Retrieve Messages 70 981 e Last Number Redial 6 5 Call
14. L by your login code 9 2 Logout You can only log yourself out if you have been given a login code by your system administrator Otherwise the only way to be logged out is if someone else logs in on your phone When that happens if you are not automatically logged back in when they log off or if you want to login over them you can login again using the login process with a blank password If you have a login code to logout dial 36 T7100 Telephone User Guide Page 49 IP Office Issue 02d 25 June 2014 Chapter 10 Redirecting Calls T7100 Telephone User Guide Page 51 IP Office Issue 02d 25 June 2014 10 Redirecting Calls This section looks at the different ways that you can redirect your calls to another phone e Follow Me 53 gt Temporarily redirect all your calls to another phone that you will be sharing with that phone s normal user This function can be used in two ways e Follow Me To Set the follow me destination from your own phone e Follow Me Here Set the follow me from the phone that you want to share s Forward 54 Forward calls to an internal or external number e Forward on Busy Forward calls when you have reached the limit of the number of calls that the phone can present to you e Forward on No Answer Forward calls if they have rung unanswered at your phone e Forward Unconditional Immediately forward calls Forwarding to voicemail can be selected as an option e Do Not Disturb e
15. Listen 29 Group Member 14 30 Group Pickup Short Code Groups 22 H Handset Volume 28 Handsfree 29 Hangup 29 12 53 12 54 56 57 12 54 56 57 12 25 Page 80 Issue 02d 25 June 2014 Headset 29 Held call Transfer 29 36 39 History CallLog 42 Hold Auto Hold 72 Conference 36 38 39 Transfer 29 36 39 Hunt Group 30 74 Call log 42 Missed 42 See Group 69 Idle Line Preference 74 Inspect 64 Intercom Button 68 Intercom Dial 20 Internal Auto Answer Button 69 Internal twinning 75 L Last Number Rdial 19 69 Last Number Redial Button 69 Letters Status 14 Line Appearance 74 Line Preference Idle Line Preference 74 Ringing 75 Log Button 68 Login Short Code 12 48 Login Code 74 Logout Short Code 12 48 M Mailbox 70 Short Codes 12 46 Make a call From the Directory 22 Make call from CallLog 22 44 Menu Calllog 42 Missed 22 42 43 44 Missed Calls 74 Group 75 Hunt group calls 42 Log 42 Mobile twinning 59 75 Music on hold 36 38 39 N N 14 58 69 72 Network 75 New Contact 44 Night Service 69 No Answer Forward 5 7 73 No Calls 14 58 69 72 Button 69 T7100 Telephone User Guide IP Office Index Exceptions 73 Priority Call 20 69 O O 14 30 Out of Service 14 30 Outgoing 22 42 43 44 Outgoing Calls Log 42 P Page 20 69 Answer 24 Button 69 Direct 20 Park 35 Button 68 Short Code 12 35 Park Slot ID 35 75 Personal 22 Pickup Direct 25 G
16. Park Park amp Page 68 Contrast e 7 e Page 69 60 74 e Retrieve Messages 70 65 s Call Pickup Group 75 T7100 Telephone User Guide Page 67 IP Office Issue 02d 25 June 2014 12 8 Button Functions The following is a quick summary of the various telephone system functions that you can set Gr on a programmable button This is not a comprehensive list of all button functions available it only covers those that can be set by telephone users The system administrator can assign other button functions and will inform you what those functions are if they do that Each function is listed by the name shown when you use button inspection You can check the current function of the programmable button 1 Press Feature 0 2 The phone displays your extension number 3 After a few seconds or if you press the programmable button the button s current function is displayed Some button function use the directory to allow number selection When this is the case the 9 and nd d volume buttons are used to scroll through the list of matching names If this is done during a call or while a call is alerting this will also adjust the call or ring volume 12 8 1 Account Code A button set to this function is used to enter an account code 22 before making a call or during a call The account code entered is validated against those stored by the phone system and must be re entered if not valid 12 8 2 Automatic Intercom A butt
17. When you already have a call on hold and a call connected you can connect them by starting a conference Press Feature 3 Your current call and the held call will be connected You can now drop yourself 39 from the conference T7100 Telephone User Guide Page 36 IP Office Issue 02d 25 June 2014 Chapter 6 Conference Calls T7100 Telephone User Guide Page 37 IP Office Issue 02d 25 June 2014 6 Conference Calls Multiple conference calls are supported with parties addable to each conference call until the system s total conference Capacity 128 is reached However a maximum of 64 parties is supported in any particular conference call Conference resources are also used for call recording and other features reducing the available conference capacity for ordinary conference calls Note that some conference controls for example dropping other parties only apply for conferences started on the same phone system as your extension Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold 6 1 Starting a Conference If you have a connected call and any held calls pressing Feature 3 will start a conference between you and those calls If you do not already have a held call you can use the proc
18. a call connected 13 18 Internal Twinning This method of twinning twins your phone your primary phone with another internal extension your secondary phone Both phones are yours and share the same extension number Your incoming calls will ring on both phones You can make your calls from either extension A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones 13 19 Line Appearance Button Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system The button also allows you to see when the line is in use by other users For incoming calls the telephone system still determines the destination for the call That may be a user or group However if you have a line appearance button for the line you will see that there is a call alerting and can answer it if required e Private Lines Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the Incoming Call Route destination of that call Such calls will alert only on the Line Appearan
19. against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware pro
20. are not forwarded by this setting e The forward on busy and forward on no answer options both use the same separate destination number However if that number has not been set they use the same destination as set for forward unconditional e If you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number Using a Programmable Button e This function can be assigned to a programmable button 67 This allows it to be accessed in a single key press Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb e Set the Forward On Busy No Answer Destination 57 N Set the destination number N for forward on busy and forward on no answer If no number has been set those functions will use the forward unconditional number if set e Switch Forward On Busy On 03 e Switch Forward On Busy Off 04 e Switch Forward on No Answer On 05 e Switch Forward on No Answer Off 06 T7100 Telephone User Guide Page 56 IP Office Issue 02d 25 June 2014
21. calls e Use the gi up and down sf d buttons to scroll through the records 2 When the required entry is shown press 7 4 Deleting a Record You can delete the currently displayed call record If the record is a missed group call the record is also deleted from the call log of other users configured to see the same group s missed calls 1 Press Feature 812 The display will change to show your call log records e Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls e Use the gi up and down af buttons to scroll through the records 2 When the required record is highlight press Sum Hold 7 5 Adding a Record to Your Contacts You can add a name and number shown in your call log to your personal contacts 1 Press Feature 812 The display will change to show your call log records e Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls e Use the gi up and down sg d buttons to scroll through the records 2 Press 0 The individual details of the currently selected call record are displayed 3 Press O e If you are configured as a system phone user you can add a contact to either your own personal directory Personal or to the system s external directory External Use the sf T and K key to select which
22. entered the value is saved and the button set Page 66 T7100 Telephone User Guide Issue 02d 25 June 2014 IP Office Button Programming Internal Auto Dial User Button 12 6 Function Button This process allows you to assign a selected telephone system function 68 to a programmable button This is not the full set of button functions available from the telephone system The system administrator can assign other button functions and will inform you what those functions are if they do that 1 Press Feature 3 e If a security code is requested enter your phone login code and press 2 Press or More if displayed 3 Enter the number for the feature required as listed below Alternately use the sf T and sg buttons to move through the list of functions 01 Speed dial 70 11 Call Park Park amp Page 68 21 Account Code 68 02 Ring Again 70 12 Group Pickup 22 Forward on Busy 03 Conference 69 13 Direct Pickup 23 Forward on No Answer 04 Call Forward All 68 14 Timer 70 gt 24 Pickup 05 Last Number Redial 69 15 Do Not Disturb 69 25 Directory 6 06 Page Group e 16 Contrast 6 26 Flash Hook 07 Voicemail 70 17 Group Listen 27 Internal Auto Answer 69 08 Automatic Intercom 68 18 Time of Day 70 28 Hunt Group Night Service 69 09 Priority Call 6 19 Call Log 68 29 Twinning 10 Transfer 70 20 Self Administer 30 Ringer Off 4 Press R
23. free virtual call appearances available you will hear dial tone This allows you to make a call or to use short codes that control your held or waiting calls The following are some of the default short codes 12 that you can use e 26 Clear CW Release the previous call and answer the waiting call e 52 Clear Call Release the previous call e 47 Conference Add Start a conference between yourself and any held calls 3 If you have a call on hold that call is reconnected e You can press FP Hold again to cycle through the options above e If you press Ei Release or replace the handset go on hook during a call the current call is ended and your phone returns to idle If there is a waiting call it starts ringing You can answer the call by lifting the handset again or pressing Suma Hold With the phone idle When you lift the handset the following may occur in the order listed e The first alerting call appearance is answered if any e The first free call appearance available is seized and you hear dial tone to make a call e You can press uaa Hold to switch between virtual call appearances This will answer or retrieve any call on next virtual call appearance or else play dial tone to make a call With the phone idle but a call alerting e Going off hook or pressing Sam Hold will answer the call T7100 Telephone User Guide Page 18 IP Office Issue 02d 25 June 2014 Making Calls Virtual Call Appearan
24. login code e Log In 49 You can login on any phone that you want to use When you login to a phone you take control of that phone Incoming calls for you are redirected to that phone and your user information and settings are available Any existing user on the phone is logged off when you login Your contacts and call log are displayed by the phone e Any existing user of the phone is logged out while you are logged in e If you were logged in on another phone you are logged out from that phone e If your phone system is in a Small Community Network 75 of phone systems it may be possible to login at extensions located on other phone systems in the network Your system administrator will advise you if you can remote hot desk and what features will still be available to you when you do e Log Out 49 When you log out from a phone or are logged out by another user logging in the telephone system may apply several actions e If you have a normal default extension and no one else is logged in there you return to being logged in on that phone e If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available e If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out e Default Extension Each extension can be configured with a default user If you
25. user or group you want to page e If the destination is a user and they already have a call connected they cannot be paged If the destination is a group which is not in service or has no available members it cannot be paged 2 5 Direct Voice Calls This feature is also called dial voice call or direct voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal call e This function can be assigned to a programmable button 67 This allows it to be accessed in a single key press 1 Press Feature 66 2 Dial the target user extension number 2 6 Making a Priority Call A priority call allows you to call another user even if they have do not disturb set The call will follow any forwarding and follow me settings they have in use but will not go to voicemail e This function can be assigned to a programmable button 671 This allows it to be accessed in a single key press 1 Press Feature 69 2 Dial the target user extension number T7100 Telephone User Guide Page 20 IP Office Issue 02d 25 June 2014 2 Using Speed Dials Making Calls Making a Priority Call Speed dials are telephone n
26. 1 1 2 ABC2abc 4 GHI4ghi 5 JKLSjkl 7 PORS7pars 8 TUV8tuv Backspace D 0 aA L DEF3def MNO6mno WXYZ9wxyz Space e Use the button button to advance the text entry cursor to enter the next character e Use the button button to delete the current character 6 When complete press P Hold again T7100 Telephone User Guide IP Office Page 21 Issue 02d 25 June 2014 2 8 Account Codes The telephone system can store a set of account codes Account codes can be used to keep track of calls in relation to particular work activities or clients They can also be used to keep track of calls by particular users e When an account code is entered while making a call or during a call that account code is included in the call records output by the system e Accounts entered are checked against those stored by the telephone system If an invalid code is entered the account code is requested again e The system administrator can configure certain numbers or types of numbers to require entry of an account code before you can continue making a call to such a number e The system administrator can also configure you to have to enter an account code before making any external call Forced Account Code Entry If you are required to enter an account code the phone will display ACCOUNT _ 1 Enter an account code and press 2 If the account code is not valid the phone will display AGAIN _ Voluntary Account Code E
27. 4 The park slot number assigned to the parked call is briefly shown on the display If there are not slots available the call is not parked and you will still be connected to the caller To Unpark a Call 1 Press Feature 74 2 The park slot ID of the longest waiting call parked is shown e Press to unpark it e Otherwise enter the park slot number assigned to the call that you want to unpark and press 5 1 2 Park amp Page This method of parking calls is used if Park amp Page is configured on the telephone system Your system administration will confirm which way your system operates Park and page uses a set of pre configured park slot numbers that act like extension numbers When you parked a call in one of those park slots you or any other user on the system can dial that park slot number to unpark the call Your system administrator can also configure up to 3 hunt groups for paging When you park a call after displaying the park slot number used your phone displays options for paging To Park a Call 1 Press Feature 74 The call is parked and the parked slot number needed to unpark the call is displayed 2 If you want to make a page announcement of the parked call press Page You can then select one of the displayed hunt groups for your page or you can dial any extension number that want to page To Unpark a Call 1 Dial the park slot number that was assigned to the parked call T7100 Telephone User Guide Page 35 IP Off
28. 6 2 Dial the extension or group number Group Call Pickup You can answer a call ringing any group of which the you are a member even if the call is not currently alerting on your phone You can use this function even when your group membership is set to disabled 1 Press Feature 75 Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Pickup Any Call 30 Answer a Call ringing on the telephone system e Pickup a Group Call 31 Answer a call ringing a group of which you are a member You can use this function even if your group membership is set to disabled e Pickup a Users Call 32 N Pickup a call ringing a user s extension number IN e Pickup a Group Members Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call T7100 Telephone User Guide Page 25 IP Office Issue 02d 25 June 2014 Chapter 4 Call Controls T7100 Telephone User Guide Page 27 IP Office Issue 02d 25 June 2014 d Call Controls 4 1 Adjust the Call Volume While talking you can adjust the volume of the incoming call The volume is separately adjusted for whichever device you are currently using handset or speaker 1 With the call connected press the sd T and nd keys to adjust the volume 4 2 Switching Between Calls You can use the
29. AVAYA IP Office T7100 Telephone User Guide Issue 02d 25 June 2014 2014 AVAYA All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes For full support please see the complete document Avaya Support Notices for Hardware Documentation document number 03 600759 For full support please see the complete document Avaya Support Notices for Software Documentation document number 03 600758 To locate this document on our website simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees
30. Forward Unconditional Off 1 Press Feature 4 Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb e Set the Forward Unconditional Destination 07 N t Set the destination number N for forward unconditional when it is switched on e Switch Forward Unconditional On 01 Switch on forward unconditional A destination must have been set e Switch Forward Unconditional Off 02 e Include Group Calls in Forward Unconditional 50 e Exclude Group Calls from Forward Unconditional 51 T7100 Telephone User Guide Page 55 IP Office Issue 02d 25 June 2014 10 2 2 Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls e By default this function is only applied to incoming external calls to you However if required internal calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external e Busy is defined has having no available call appearance buttons on which further calls can be presented e Group calls are not presented when you are busy and so
31. P Hold key to cycle between your virtual call appearances including held calls and dial tone T7100 Telephone User Guide Page 28 IP Office Issue 02d 25 June 2014 Call Controls Switching Between Calls 4 3 Transferring Calls To transfer a call your phone must have an available call appearance button If all your current call appearance buttons are in use you must either end 29 or park 35 gt one of your existing calls e Your system administrator can configure the system so that it will attempt to return unanswered transfers to you 1 Dial Feature 70 The current call is automatically put on hold 2 Dial the number for the transfer destination e To complete the transfer press Feature 70 again You can do this while the call is still ringing or you can wait until it is answered e Transferring a call while it is still ringing is called an unsupervised or blind transfer e Transferring a call after ringing finishes is called a supervised or announced transfer e If the transfer destination does not answer or after answering the call does not want to accept the call e Totry another number replace the handset or press x 4 Release e To cancel the transfer attempt press Sum Hold 4 4 Transferring a Held Call When you already have a call on hold and a call connected you can connect them by starting a conference Press Feature 3 Your current call and the held call will be connected You can now drop yourself 39 from t
32. T7100 Telephone User Guide Page 23 IP Office Issue 02d 25 June 2014 3 Answering Calls The phone s message lamp will flash when you have a call waiting to be answered Lift the handset to answer the call or press S P Hold You can then use the R Hold key to cycle between your current call any held calls and dial tone 3 1 Divert a Call to Voicemail You can redirect a call to voicemail without answering the call This only applies for call to you not calls to a group of which you are a member 1 If your phone is idle press the 3 Release button The call is redirected to voicemail 3 2 Answering a Page Call You can be paged if you have no call in progress or only held and or parked calls After a single tone the page is heard through the phone s speaker If you are currently on a call or set to do not disturb your phone is not paged You cannot answer a page call T7100 Telephone User Guide Page 24 IP Office Issue 02d 25 June 2014 Answering Calls Answering a Page Call 3 3 Call Pickup Pickup is used to answer a call ringing elsewhere on the phone system There are a number of pickup options e Answer any ringing call on the telephone system e Answer a call ringing a particular user e Answer a call ringing a particular group e Answer a call not necessarily a group call ringing the members of a group Direct Call Pickup Answer a call ringing the user or group extension number specified 1 Press Feature 7
33. The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License type s Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interf
34. a group into night service status by entering its extension number IN e Night Service Status Off 21 N Take a group out of night service status by entering its extension number N T7100 Telephone User Guide Page 30 IP Office Issue 02d 25 June 2014 Call Controls Groups T7100 Telephone User Guide Page 31 IP Office Issue 02d 25 June 2014 Chapter 5 Holding and Parking Calls T7100 Telephone User Guide Page 33 IP Office Issue 02d 25 June 2014 5 Holding and Parking Calls Holding a call and parking a call are two similar actions The table below summarizes the main differences between parking a call or holding a call When a call is Held Parked the cali occupies an appearance buon e eO mthe cal can be retrieved oy ooru ee the call recalls to you automatically after a time Yes Yes Default 15 Default 5 seconds minutes the call can be used to start or add calls to a conference Tes Ne the call is assigned a unique ID WW Yes T7100 Telephone User Guide Page 34 IP Office Issue 02d 25 June 2014 Holding and Parking Calls 5 1 Parking Calls Parking a call is similar to holding a call However parked calls can be unparked by other users on the phone system Calls that you park recall to your phone when idle if they have been parked for too long The default timeout is 5 minutes but can be changed by the system administrator Recall calls ignore any forwarding or do not distu
35. abling do not disturb will not affect any calls already being presented to your phone e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e N No Calls Do Not Disturb An N is shown on your phone s idle display when you have do not disturb 58 enabled T7100 Telephone User Guide Page 72 IP Office Issue 02d 25 June 2014 Glossary Do Not Disturb Exceptions 13 9 Do Not Disturb Exceptions e These are numbers for caller s who can call you even when you are set to do not disturb This only applies for calls to you It does not apply for calls to a group of which you are a member 13 10 Follow Me Follow me to is used to redirect your calls to another extension where you will be working The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user This allows you to share another person s phone without logging them off their phone The calls are still subject to all your user settings as if they were ringing at your phone All calls are redirected 13 11 Follow Me Here Follow here is used to enable follow me at the extension to which you want your calls redirected 13 12 Follow Me To Follow me to is the function used to enable follow me from your own phone 13 13 Forward on Busy Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls e By default this functio
36. ace with the Software Units may be linked to a specific identified Server Database License DL End User may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicates with no more than a single instance of the same database CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated in the order provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not reinstall or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee T7100 Telephone User Guide Page 2 IP Office Issue 02d 25 June 2014 Named User License NU You may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function e g webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function or a directory entry in the administrati
37. are logged off from an extension if you have a default extension the system will automatically log you in at your default extension if it is not in use by another user e Login Idle Period Your system administrator can configure a timeout which will automatically log you out if you do not use the phone in that time to make or answer a call Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Login 35 N L Login to a phone using your extension number N and login code L e Log Out 36 Log yourself out from the phone where you are currently logged in Note 1 User information stored by the telephone system for example call log contacts directory and speed dials moves with you when you login on different phones However this only applies when moving between 1400 1600 9400 9500 9600 M Series T Series phones Other phone types store the information on the phone and that information does not move with you when you login or out T7100 Telephone User Guide Page 48 IP Office Issue 02d 25 June 2014 Logging In Out 9 1 Logging In on a Phone Already in Use If you have a login code you can login at a phone that is already in use by another user The existing user is logged out 1 Dial the short code for logging in The default is 35 N L where N is replaced by your extension number and
38. at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries T7100 Telephone User Guide Page 3 IP Office Issue 02d 25 June 2014 Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a l
39. ber However the telephone system supports users logging in 48 to an extension when they want to us it changing its extension number to match their own when they do so To find out the current extension number of the phone press Feature 0 The extension number is displayed for a few seconds Press PIN Release to return to the normal display 1 9 Notes This guide was written assuming that the telephone system and your phone are using their default settings However the system has a wide range of controls and features that can be used to customize its operation and that of your phone Your system administrator will inform you if they change any settings that will affect you or the operation of your phone Other Phones The T7100 is one of a range of similar phones that are supported by the telephone system Most of the Feature codes supported by the T7100 can also be used on these other phones M7100 M7208 M7310 M7324 T7000 T7100 T7208 T7316 T7316 M7100N M7208N M7310N M7324N Operation mewn PP HEH EHH Operation me See E ee MERE 33 23 4 1 7 15 d Programmable Buttons 1 7 16 T7100 Telephone User Guide Page 15 IP Office Issue 02d 25 June 2014 Chapter 2 Making Calls T7100 Telephone User Guide Page 17 IP Office Issue 02d 25 June 2014 2 Making Calls If the phone is idle dial the number required You will be able to hear the call progress When you need to speak pickup the handset I
40. calls ring at both your phone and at another number which can be an external number 13 25 Park Call Parking a call is similar to holding a call However parked calls can be retrieved by other users on the telephone system A call that you park and leave parked for too long will recall to your phone The recall will ignore any do not disturb and forwarding settings recalling to the phone from which it was parked 13 26 Park Slot Number If you park a call without specifying a park slot number the system automatically assigns a park number based on your extension number plus a single digit For example for extension 201 the first parked call uses park slot number 2010 if available Otherwise it uses park slot 2011 if available and so on up to 2019 Call park buttons can be configured to match specific park slot numbers A call parked using that button is given that park slot number All users with a call park button set to the same number can see when there is a parked call there and can unpark that call using their button 13 27 Ringing Line Preference This setting is controlled by your system administrator and is normally on When you are not connected to a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call by just lifting the handset without having to press the button to select it first Without ringing line preference to answ
41. ce button and not on any other buttons These calls will also not follow any forwarding 13 20 Logged Out If you are logged out from any phone you are treated as being busy to receiving any calls Callers follow your forwarding settings if set or go to voicemail if available 13 21 Login Code You can use a login code to login at any phone on the telephone system and then use that phone as your own It is also used to prevent access to some of your settings 13 22 Missed Call Missed calls are calls that ring at your phone but are not answered by you Your 10 most recent missed calls are included in your call log The system administrator can configure whether missed calls should include calls that you did not answer but where answered for you by another user For example by a user with a call coverage button set for your calls If this mode is enabled it will also include calls that were answered by your voicemail T7100 Telephone User Guide Page 74 IP Office Issue 02d 25 June 2014 Glossary Missed Group Call 13 23 Missed Group Call The system administrator can configure whether the telephone system should keep an internal log of missed group calls They can then also set which groups of which you are a member should have their missed calls shown as part of your missed calls call log This does not require the group call to have been presented to you and missed 13 24 Mobile Twinning Mobile twinning is twinning where your
42. ces 2 2 Setting a Callback If you call another internal user and they do not answer you can set a callback When you have a callback set the system will call you when the other user next uses ends a call When you answer the callback the system will automatically make another call to the user e This function can be assigned to a programmable button 671 This allows it to be accessed in a single key press To Set a Callback 1 While the call is still ringing or if you hear busy press Feature 2 2 End your call attempt To Clear a Callback If you have a callback set you can cancel it using the following process 1 Press Feature 2 2 3 Redial the Previous Number You can redial the number of the last outgoing call that you made e This function can be assigned to a programmable button 671 This allows it to be accessed in a single key press 1 To redial the last number called press Feature 5 T7100 Telephone User Guide Page 19 IP Office Issue 02d 25 June 2014 2 4 Making a Page Call You can make a page call to another user or to the available members of a group The users do not have to take any action to hear the page The phones called must support handsfree auto answer in order to hear the page If they do not they do not receive any alerting call e This function can be assigned to a programmable button 671 This allows it to be accessed in a single key press 1 Press Feature 60 2 Dial the number of the
43. ct the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details e I Warning This only applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system will cause that conference to hear your system s music on hold 6 6 Transferring Calls Using Conference When you already have a call on hold and a call connected you can connect them by starting a conference Press Feature 3 Your current call and the held call will be connected You can now drop yourself 39 from the conference T7100 Telephone User Guide Page 39 IP Office Issue 02d 25 June 2014 Chapter 7 Call Log T7100 Telephone User Guide Page 41 IP Office Issue 02d 25 June 2014 7 Call Log You can access your call log by pressing Feature 812 The call log you see is a call log stored on the telephone system If you login 48 at another 1400 1600 9400 9500 9600 M Series T Series phone your call log moves with you Your call log contains your 10 most recent answered calls 10 most recent calls you made and 10 most recent missed calls If configured by the system administrator it can also include calls missed by groups of which you are a member Missed Calls Missed calls are calls to you that you did not answer Your system administrator can also configure if the log includes calls presented to you but answer
44. d automatically 39 Hold 36 38 39 Last internal user 39 Maximum Parties 38 Music on hold 36 38 39 Parties 39 Short Code 12 38 Transfer a Call 39 Contact Add 44 Contacts 22 Button 69 Make a call 22 Contrast 62 Button 69 Count 43 D D 14 55 73 Default 65 Delete Call Log 44 Details Call Log 43 Dial Direct 20 Dial tone Broken Dial Voice Button 68 Dialing Code 25 30 35 38 46 48 53 54 55 56 57 58 75 Direct Call Pickup 25 Direct Voice 20 Directory Add 44 Add From Call Log 44 Button 69 Make a call 22 Display B 14 Contrast 62 Contrast Button 69 D 14 55 73 95 58 69 72 73 T7100 Telephone User Guide IP Office 14 30 14 58 69 72 14 30 14 14 59 d LD O oi Divert All 55 73 Busy 56 73 No Answer 57 73 To voicemail 24 46 Divert All Button 68 Diverting 14 55 73 Do Not Disturb 14 58 69 72 Button 69 Exceptions 73 Priority Call 20 69 Short Code 12 58 Drop From Conference 39 Drop Call 29 E End Call 29 Conference 39 Erase 65 External 22 F Feature Codes Button 6 7 Follow Me Here 53 73 Short Codes To 53 73 Forced Account Code 22 Forward All 55 73 Busy 56 73 Busy Short Code No Answer 57 73 No Answer Short Code Unconditional 55 73 Forward Unconditional Button 68 Short Codes 12 54 55 Forwarding 14 55 73 G G 14 30 Group 30 74 Call log 42 Missed 42 Missed Calls 75 Night Service Button 69 Page Button 69 Short Code 12 30 Group Call Pickup 25 Group
45. de is requested enter your phone login code and press 2 Press the button you want to erase You cannot override any button configured to a appearance function 72 gt by your system administrator 3 Press Sum Hold T7100 Telephone User Guide Page 65 IP Office Issue 02d 25 June 2014 12 4 Auto Dial Button A button set to this function dials a stored number That number can be any number composed of the digits 0 to 9 plus and It can be an internal or an external number It can be a partial number that you complete dialing after pressing the button It can also be a system short code 12 for a telephone system feature This button function is also known as Auto Dial and External Auto Dial e I Warning This process will overwrite the existing function of a programmable button without any warning 1 1 Press Feature 1 2 Enter the number you want stored by the button This can be a partial number which you will complete after pressing the button The M button deletes the last digit entered 3 When the number is complete press Sum Hold 12 5 Internal Auto Dial User Button A button set to this function calls another user e I Warning This process will overwrite the existing function of a programmable button without any warning 1 1 Press Feature 2 2 Enter the extension number of the user for who you want a button e The M button deletes the last digit entered 3 As soon as a valid number is
46. ducts and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License
47. e for your no answer time default 15 seconds e Group calls are not forwarded e The forward on busy and forward on no answer options both use the same separate destination number However if that number has not been set they use the same destination as set for forward unconditional e If you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 13 15 Forward Unconditional Forward unconditional is used to immediately redirect your calls e By default this function is only applied to incoming external calls to you However if required internal calls and or group calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward unconditional destination That number can be internal or external e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e The forward on busy and forward on no answer options both use the same separate destination number However if that number has not been set they use the same destination as set for forward unconditional T7100 Telephone User Guide Page 73 IP Office Issue 02d 25 June 2014 e If you have voicemail on the telephone system will attempt to redirect forwarded calls to v
48. ed by someone else or by voicemail Missed Group Calls If you are a member of any groups the system administrator can configure whether your missed calls log should also include missed group calls The hunt group does not necessarily have to have rung your phone It will be recorded as missed if it was presented to the group and not answered by any of the members including you Note 1 Your centralized call log can be turned off by the system administrator 75 If they do that your phone will display Call Log Disabled when you try to access the call log 7 1 Accessing the Call Log 1 Press Feature 812 The display will change to show your call log records e Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls e Use the 9 up and down x buttons to scroll through the records 2 Pressing or lifting the handset will make a call to the number stored with the currently displayed record 3 To exit the call log press the Feature button T7100 Telephone User Guide Page 42 IP Office Issue 02d 25 June 2014 Call Log Accessing the Call Log 7 2 Viewing Call Details You can view additional details about the currently shown call 1 Press Feature 812 The display will change to show your call log records e Use the key to select which call log records you are viewing The options are All Mis missed calls Ans an
49. ems in a Small Community Network Ke 13 6 Call Appearance Button Call appearance buttons are used to represent calls to and from your phone By having several call appearance buttons you are able to answer and make several calls switch between calls and perform other actions When all your call appearance buttons are in use any further calls to your number follow your forward on busy setting if set or otherwise go to voicemail if available 13 7 Call Coverage Button Each call coverage button is associated with another user on your telephone system The button allows you to be alerted when that user has an unanswered call still ringing You can view the details of the call and answer it if required The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call coverage button for that user Call coverage appearance buttons are not supported between users on different systems in a Small Community Network 13 8 Do Not Disturb e When you are in do not disturb your callers are redirected to voicemail if available or otherwise hear busy tone e People who call from numbers in your do not disturb exceptions list can still call you Forwarding is set is applied to those calls e People who use a priority call function can also call you e Calls to any group of which you are a member are not presented to you unless you are the last available member of the group e En
50. er the call on the alerting appearance button you must press the appearance button to select it manually 13 28 Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system 13 29 Small Community Network Several IP Office telephone systems can be connected together to form a Small Community Network You can then dial the user on other systems in the same way as for internal calls on your own system The remote users are listed in the directory The system administrator can also configure which groups are accessible across the network You may also be able to hot desk to a phone located on another system in the network 13 30 System Administrator The system administrator is able to make or arrange changes to the telephone system configuration They are able to see and change most of your user settings 13 31 System Phone User Your system administrator can configure some user s as system phone users They will be able to access a range of additional functions such as adding and deleting system directory entries 13 32 Twinning Twinning is a process whereby your calls ring on two phones Twinning is only available if configured by the system administrator There are two methods of twinning supported internal twinning 74 and mobile twinning 75 T7100 Telephone User Guide Page 75 IP Office Issue 02d
51. ess below to start a conference 1 Make a call to the first party or answer a call 2 Place the call on hold by pressing uma Hold or Feature 3 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press i Release Return to the held call by pressing Rv Hold 6 2 Adding a Call to a Conference You can add additional parties to an existing conference 1 Press Sua HOLD or Feature 3 to put the conference on hold 2 This does not affect the other conference parties who can continue talking to each other 3 Dial the party that you want to add to the conference 4 If they answer and want to join the call press Feature 3 5 If they do not want to join the call or do not answer replace the handset or press x Release Return to the held call by pressing Rv Hold Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affect the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details e I Warning This only applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system will cause that conference to hear your system s music on hold T7100 Telephone U
52. f you already have a call in progress you can use Hold key to cycle between your current call any other held or waiting calls and dial tone 2 1 Virtual Call Appearances Each call appearance button assigned to your phone by the system administrator represents a call that you can make or answer Rather than having physical buttons assigned as call appearance buttons this phone uses virtual call appearances While you can only be connected to one call at any time you can easily switch between it and of your other virtual call appearances Typically the maximum number of simultaneous calls allowed is 3 This is set by your system administrator When all your virtual call appearances are in use you are busy to any further calls Those calls will follow your forward on busy if set else go to voicemail is available or else just get busy indication Virtual Call Appearance Usage When you go off hook by lifting the handset you answer the alerting call if any otherwise you hear dial tone and can make a call This uses one of your virtual call appearances With a call connected e If another call arrives on another virtual call appearance you will hear a call waiting tone Your phone s display will switch between details of the current and the waiting caller e If you press Sum Hold the connected call is placed on hold and one of the following occurs in the order listed 1 If you have a call waiting that call is answered 2 If you have any
53. forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb Follow Me e Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code e Follow Me Here Cancel 13 N Dialed at the extension to which you want your calls were redirected Use your own extension number N when dialing the short code e Follow Me To 14 N Dialed at your phone Dial the extension number N to which you want your calls redirected You can dial just 14 to cancel follow me e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb T7100 Telephone User Guide Page 12 IP Office Issue 02d 25 June 2014 Telephone Overview Short Codes Forwarding e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb e Set the Forward Unconditional Destination 07 N t Set the destination number N for forward unconditional when it is switched on e Switch Forward Unconditional On 01 Switch on forward unconditional A destination must have been set e Switch Forward Unconditional Off 02 e Include Group Calls in Forward Unconditional 50 e Exclude Group Calls from Forward Unconditional 51 e Set the Forward On Busy No Answe
54. gain Feature 2 Set Feature 2 Clear Set a ringback on the extension being called When the target extension ends its current call you are rung and when you answer a new call is made to the target e Conference Feature 3 Turn the current call and any held call or calls into a conference call The held call can be an existing conference to which you want to add another call e Forward Unconditional On Feature 4 lt number gt On Feature 4 Off Switch on and off immediate forwarding of calls to the number entered e Last Number Redial Feature 5 Redial the last number dialed This code can only be used when the phone is currently idle e Page Feature 60 lt number gt Make a page call to an extension or group The target extension or group members must be free and must support handsfree auto answer in order to hear the page e Retrieve Messages Feature 65 or Feature 981 Access your voicemail mailbox to collect messages e Dial Voice Call Feature 66 lt number gt Have a call automatically answered on speaker phone after 3 beeps If the extension is not free when called the call is presented as a normal call e Transfer Feature 70 lt number gt Put your current call on hold and make an transfer enquiry call to another number Pressing Feature 70 again to completes the transfer Each of these feature codes above can be assigned to a programmable button er The feature can then be invoked using a single button press Adm
55. he conference 4 5 Handsfree Speaker Operation The phone has a handsfree speaker but does not have a handsfree microphone This means that you can make and answer calls handsfree but in order to speak you must lift the handset e You can make a handsfree call by simply dialing without lifting the handset You can hear the call progress and when answered lift the handset to continue the call e The speaker allows the phone to receive page calls 2 You can hear the page without needing to take any action However you cannot answer the page e The speaker allows the phone to auto answer direct voice 20 calls You can hear the caller but they will not be able to hear you until you lift the handset The same applies for calls from other users if you have internal auto answer 69 set on the phone 4 6 Headset Operation The phone does not have a socket for connecting a headset 4 7 Group Listen Using group listen allows you to hear the caller through the phone s handsfree speaker but they only hear speech from your phone s handset microphone rather than the handsfree microphone Group listen is automatically turned off at the end of a call e To Turn Group Listen On Press Feature 802 e To Turn Group Listen Off Press Feature 802 4 8 Ending Calls The 3 Release button ends the current call If the call is connected on the phone s handset replacing the handset will end the call T7100 Telephone User Guide Page
56. he digits 0 to 9 plus and It can be an internal or an external number It can be a partial number that you complete dialing after pressing the button It can also be a system short code 12 for a telephone system feature This button function is also known as Auto Dial and External Auto Dial 12 8 18 Timer A button set to this function briefly displays the duration of a call when the button is pressed 12 8 19 Time of Day A button set to this function briefly display the date and time during a call in place of the caller s name and number 12 8 20 Transfer A button set to this function operates the same as dialing Feature 70 12 8 21 User BLF A button set to this function calls another user The button is set to match another user s extension number see Internal Auto Dial 66 gt 12 8 22 Voicemail A button set to this function accesses your voicemail mailbox T7100 Telephone User Guide Page 70 IP Office Issue 02d 25 June 2014 Chapter 13 Glossary T7100 Telephone User Guide Page 71 IP Office Issue 02d 25 June 2014 13 Glossary 13 1 Abbreviated Ring A single non repeated ring By default this is the type of ring used when another call alerts you when you already have a call in connected 13 2 Appearance Button Appearance buttons are used to represent calls made and received by you They are configured by your system administrator Normally your first 2 buttons are call appearance buttons but add
57. hone and also needs a mobile phone while moving around the building Your settings are applied to both phones If the secondary is a 1400 1600 9400 9500 9600 M Series T Series phone it will share the same call log and personal directory contacts as available on your primary Similarly message waiting indication for your mailbox is show on both phones e T Twinned A T is shown on the phone s idle display if it is internally twinned with your other phone extension Calls to you will alert on both phones and can be answered by you at either phone Mobile Twinning Mobile twinning is twinning where your calls ring at both your phone and at another number which can be an external number You can assign a programmable button 67 to turn twinning on or off and to set the number to which you are twinned T7100 Telephone User Guide Page 59 IP Office Issue 02d 25 June 2014 Chapter 11 Phone Settings T7100 Telephone User Guide Page 61 IP Office Issue 02d 25 June 2014 11 Phone Settings 11 1 Contrast You can change the contrast on the phone display 1 Press Feature 7 2 Use the number keys to select the required contrast Alternatively use the nd and md d buttons to change the contrast 3 The function will automatically cancel after a 3 seconds 11 2 Ringer Sound You can change the ringer sound This does not change the ring pattern which is controlled by the telephone system 1 Press Feature 6 2 Press 1
58. ice Issue 02d 25 June 2014 5 2 Holding Calls You can hold as many calls as your phone can receive e The held call will still occupy the call appearance on which it was made or answered e While held the caller will hear music on hold If your system does not have music on hold available the caller will hear double beep tones every few seconds e If you have more than one call on your phone either held or connected you can start a conference 38 between yourself and the calls Calls that you have held will recall to your phone when it is idle if they have been on hold for too long The default hold timeout for the telephone system is 15 seconds but it can be changed by the system administrator Hold recall calls ignore any forwarding or do not disturb settings you have set Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affect the other conference parties who can continue talking You will also still be listed as a member of the conference call in the conference details e I Warning This only applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system will cause that conference to hear your system s music on hold You can use the P Hold key to cycle between your virtual call appearances including held calls and dial tone 5 2 1 Transferring a Held Call
59. included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline
60. inistration Feature Codes The following feature codes are used to edit phone settings Some functions may request a security code after the feature code is entered When this occurs enter your login code 48 and press e Auto Dial Button 6 Feature 1 This feature allows you to store a number against a programmable button After entering the code press the button to be programmed and then enter the number that the button should dial e Internal Autodial User Button 6 Feature 2 This feature allow you to create a user button that matches another user s extension number The button can then be used to call the other user e Ringer Sound 62 Feature 6 Adjust the ringer sound type When selected the number keys 1 to 4 are used to select the required ringer The volume can also be adjusted using the volume controls e Ring Volume 62 Feature 80 This feature code causes the phone s ringer to sound for a short period during which its volume can be adjusted using the phone s volume controls T7100 Telephone User Guide Page 11 IP Office Issue 02d 25 June 2014 1 5 Short Codes In addition to the Feature codes 11 supported by the phone you can also dial short codes provided by the telephone system These are useful as they can be dialed from any type of phone on the system Some short codes require you to enter additional information when you dial them typically an extension number That is indicated by N in the sho
61. ist of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support T7100 Telephone User Guide Page 4 IP Office Issue 02d 25 June 2014 Contents 1 Telephone Overview VALE TOO PEIGPNONG ee 9 1 2 Which Telephone System 9 19 BUTTON FUNCTONS sju 10 14 Feature ele 11 1 5 Short Codes 12 EE 14 TT TONGS ydr E a 14 1 8 What s My Extension Number 15 KS Ce EE 15 2 Making Calls 2 1 Virtual Call Appearances eee e 18 2 2 Setting a Caliback AAA 19 2 3 Redial the Previous Number 19 2 4 Making Page Call eee 20 2 5 Direct Voice CA 20 2 6 Making a Priority Call 20 2 T Using Speed Dial EE 21 2 6 Account CodeS anin RNA RIRE nn 22 2 9 Calling from the Contacts et 22 2 10 Calling from the Call Log 22 3 Answering Calls 3 1 Divert a Call to Voicemail naannnneanennennnnnennenneernnne 24 3 2 Answering a Page Call 24 EE Call ae ie EE 25 4 Call Controls 4 1 Adjust the Call Volume 28 4 2 Switching Between Cales nnen 28 4 3 Transferring Calls 29 4 4 Transferring a Held Call 29 4 5 Handsfree Speaker Operation 29 4 6 Headset Operation 29 AT Group LISTEN EE 29 4 6 Ending CAS tno eine ea wee atx 29 c Ee EE 30 5 Holding and Parking Calls 0 1 P rking GAS Lue 35 SH GNOME PER see 35 5 1 2 Park amp Page 35 S2 ROANG e UE 36 5
62. itional buttons can be configured as appearance buttons by the system administrator 13 3 Attention Ring Your system administrator can set what ringing should be used if another call alerts you when you already have a call connected The options are a single non repeated ring abbreviated ring or no ring 13 4 Auto Hold By default when you have a connected call in progress if you press another appearance button the connected call is automatically put on hold Without auto hold the connected call is ended when you press another appearance button 13 5 Bridged Appearance Button A bridged appearance button shows the state of one of another user s call appearance 72 buttons It can be used to answer or join calls on that other user s call appearance button It can also be used to make a call that the call appearance user can then join or retrieve from hold e When the user s call appearance button alerts your matching bridged appearance button also alerts The bridged appearance button can be used to answer the call on the call appearance button user s behalf e When the call appearance button user answers or makes a call using that call appearance your matching bridged appearance button show the status of that call for example connected on hold etc The bridged appearance button can be used to retrieve the call if on hold or to join the call if active e Bridged appearance buttons are not supported between users on different syst
63. l act as a message waiting indicator for new messages That button can then also be used to access the mailbox 8 2 Checking Messages 1 Press Feature 65 or Feature 981 e Depending on how your voicemail system is configured you may be asked to entered your voicemail code 2 Follow the voice prompts provided by the system For help press either 8 or 4 Notes 1 Automatic Message Deletion By default messages are automatically deleted a set time after being played The delay depends on the particular voicemail server 24 hours for embedded voicemail 30 days for Voicemail Pro For voicemail messages on a Voicemail Pro system the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages 8 3 Send a Call to Voicemail You can redirect a call to voicemail without answering the call This only applies for call to you not calls to a group of which you are a member gw 1 If your phone is idle press the Release button The call is redirected to voicemail T7100 Telephone User Guide Page 46 IP Office Issue 02d 25 June 2014 Chapter 9 Logging In Out T7100 Telephone User Guide Page 47 IP Office Issue 02d 25 June 2014 9 Logging In Out You may always use the same phone in the same location However the telephone system provides features that allow you to use any phone on the system to make and receive your calls To do this your system administrator need to assign you a
64. n is only applied to incoming external calls to you However if required internal calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external e Busy is defined has having no available call appearance buttons on which further calls can be presented e Group calls are not presented when you are busy and so are not forwarded by this setting e The forward on busy and forward on no answer options both use the same separate destination number However if that number has not been set they use the same destination as set for forward unconditional e If you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number 13 14 Forward on No Answer Forward on no answer redirects calls that have alerted your phone but have not been answered for some reason e By default this function is only applied to incoming external calls to you However if required internal calls can also be selected e When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external e No answer is defined as having been presented to your phon
65. ntry You can choose to enter an account code before making a call or during a call This is done using a programmable button assigned with the Account Code 67 function 2 9 Calling from the Contacts List You can use any directory contacts to make a call You can also use the directory in many telephone functions where you need to select the number for a destination for example during transfers 1 Access the contacts directory a Press the programmable button to which the Directory function has been assigned b Dial the name or part of the name that you want to find The list of contacts is filtered to show only matching names c Use the sf and nd d buttons to scroll through the list of matching names Note If done during a call or while alerting this will also adjust the call or ring volume 2 When the required entry is shown press 2 10 Calling from the Call Log You can use the call log to make calls to the number included in the currently selected call record 1 Press Feature 812 The display will change to show your call log records e Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing calls e Use the gi up and down af d buttons to scroll through the records 2 When the required entry is shown press T7100 Telephone User Guide Page 22 IP Office Issue 02d 25 June 2014 Chapter 2 Answering Calls
66. o Turn Off Do Not Disturb 1 Press Feature 85 The phone briefly displays Allow Calls Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Switch Do Not Disturb On 08 Set your phone to do not disturb e Switch Do Not Disturb Off 09 Switch off do not disturb e Add a Do Not Disturb Exception Number 10 N Add a number N to your list of do not disturb exceptions e Delete a Do Not Disturb Exception Number 11 N Remove a number N from your list of do not disturb exceptions e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb T7100 Telephone User Guide Page 58 IP Office Issue 02d 25 June 2014 Redirecting Calls Do Not Disturb 10 4 Twinning Twinning allow calls to you to ring at both your phone and at another number The telephone system supports two types of twinning internal twinning and mobile twinning Internal Twinning This method of twinning twins your phone your primary phone with another internal extension your secondary phone Both phones are yours and share the same extension number Your incoming calls will ring on both phones You can make your calls from either extension A typical example for internal twinning would be a user who uses both a normal desk p
67. odes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Follow Me Here 12 N Dialed at the extension to which you want you calls redirected Use your own extension number N when dialing the short code e Follow Me Here Cancel 13 N Dialed at the extension to which you want your calls were redirected Use your own extension number N when dialing the short code e Follow Me To 14 N Dialed at your phone Dial the extension number N to which you want your calls redirected You can dial just 14 to cancel follow me e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb T7100 Telephone User Guide Page 53 IP Office Issue 02d 25 June 2014 10 2 Forwarding Calls Forwarding is used to redirect calls to another extension or an external number The system supports 3 different types of forward e Forward Unconditional 55 This forward is used immediately when it is switched on e Forward on No Answer 57 gt This forward is used when a call alerts at your extension for too long without being answered The normal default is 15 seconds e Forward on Busy 56 This forward is used when you have no call appearances buttons available to on which to receive calls Default Short Codes Short codes 12 a
68. oicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number e D Diverting Forwarding Calls A D is shown on your phone s idle display when you have forward unconditional 55 enabled 13 16 Group Your system administrator can include you as a member of a group or groups along with other users Each group has its own extension number which is used to call the group When a call is presented to a group it is presented to the available group members either one at a time or all at the same time until answered by one of the members How long a group call will ring at each group member s phone before being presented to the next member is controlled by the group s own settings Groups also use voicemail and have their own settings for when an unanswered call should go to the group s mailbox For group calls the group s own voicemail settings are used rather than your settings 13 17 Idle Line Preference Having one of your phone s call or line appearance button set as the currently selected appearance button means it will be the appearance button used when you go off hook If this was not the case you would need to select an appearance button before going off hook Idle line preference automatically selects the first available call appearance or line appearance as your currently selected button when you do not have
69. on set to this function makes an auto answered call to another extension This feature is also called dial voice call or direct voice call It calls another extension and has the call automatically answered on handsfree speaker after playing 3 beeps If the called extension does not have a handsfree microphone the user must use the handset if they want to talk The called extension called must support a handsfree speaker If the extension does not or if the extension is not free when called the call is alerts as a normal call 12 8 3 Call Forwarding All A button set to this function switches your forwarding unconditional setting on off When pressed your current forwarding number is displayed You can change the number if required and then enable forwarding 12 8 4 Call Log A button set to this function accesses your call log 42 12 8 5 Call Park Park amp Page A button set to this function parks and unpark calls The button can be setup with or without a specific park slot number e When associated with a specific park slot number the button will park and unpark calls from that park slot If Park amp Page is configured on the system calls are parked without displaying the additional page options e When not associated with a specific park slot number the button s operation depends on whether Park amp Page is configured on the system e If Park amp Page is configured e If pressed while you have a call connected
70. one User Guide IP Office Index Intercom 68 Internal Auto Answer 69 Last Number Redial 69 Log 68 Night Service 69 No Calls 69 Page 69 Park 68 Priority Call 69 Program a feature 6 7 Program a function 67 Program Auto Dial 66 Redial 69 Ring Back 70 Speed Dial 70 Time of Day 70 Timer 70 Transfer 70 User 70 Voicemail 70 C Call Account Code 22 AnsweraPage 24 Auto Answer 20 Automatic Intercom 20 Broadcast 20 69 Dial Direct 20 Direct Voice 20 Divert to voicemail 24 46 Drop 29 End 29 from Call Log 22 44 From the Call Log 44 From the Directory 22 Handsfree 29 Headset 29 History 42 Hold a Conference 39 Intercom Dial 20 Log 42 Page 20 69 Page Direct 20 Park 35 Personal Speed Dial 21 Pickup 25 Priority Call 20 69 Release 29 Ride 35 Speed Dial 21 System Speed Dial 21 Transfer 29 Unpark 35 Volume 28 Call Appearance Button 72 Call Apperance Virtual 18 Call Coverage Button 72 Call Log 22 42 43 44 Add to Directory 44 Button 68 Callfrom 22 44 Delete 44 Details 43 Menu 42 Missed Calls 74 Page 79 Issue 02d 25 June 2014 Call Log 22 42 43 44 Missed Group Calls 75 Redial 44 Call Park Button 68 Call Park ID 35 75 Call Pickup Direct 25 Group 25 Short Cde 12 25 Callback 19 70 Button 70 When Free 68 When Next User 68 Caller Details 43 Calls Switch 28 Code 25 30 35 38 46 48 53 54 55 56 57 58 75 Conference Add call 38 Button 69 Details 39 Drop 39 En
71. ovided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Virtualization Each vAppliance will have its own ordering code Note that each instance of a vAppliance must be separately ordered If the end user customer or Avaya channel partner would like to install two of the same type of vAppliances then two vAppliances of that type must be ordered Each Product has its own ordering code Note that each instance of a Product must be separately licensed and ordered Instance means one unique copy of the Software For example if the end user customer or Avaya channel partner would like to install two instances of the same type of Products then two Products of that type must be ordered Third Party Components Third Party Components mean certain software programs or portions thereof
72. ppropriate T7100 user guide T7100 Telephone User Guide Page 9 IP Office Issue 02d 25 June 2014 1 3 Button Functions In addition to the standard buttons 0 to 9 and buttons for dialing the phone also has the following additional keys listed below Some buttons may use either icons or words depending on your locale and the particular model of the phone that you have e Sit Hold Cycle between calls and dial tone e Ay Feature This key is used to access a range of special functions by pressing the key and then dialing a feature code 11 FE Release End drop the current call Volume Controls 4 Increase or decrease the volume during a call The button layout is indicated below The double digits are the button numbers for programmable buttons 64 The default function for those buttons is indicated The function for each programmable button can be set by you or by your system administrator Feature 1 2 3 4 5 6 04 Last Number Redial 69 7 8 9 0 _ Volume T7100 Telephone User Guide Page 10 IP Office Issue 02d 25 June 2014 Telephone Overview Button Functions 1 4 Feature Codes The phone can access a range of functions by pressing the phone s Feature key and dialing the required feature code e Speed Dial Feature 0 lt index gt Dial a stored number Follow it with a 3 dight number system speed dial 000 to 999 or and a 2 digit number personal speed dial 00 to 99 e Ring A
73. presented to you unless you are the last available member of the group e Enabling do not disturb will not affect any calls already being presented to your phone e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e N No Calls Do Not Disturb An N is shown on your phone s idle display when you have do not disturb 58 enabled 12 8 10 Hunt Group Night Service A button set to this function turns the night service status of all the groups of which you are a member on or off The button cannot be used to override a group automatically put into night service by a time profile on the telephone system 12 8 11 Internal Auto Answer A button set to this function switches your internal auto answer setting on or off When on if the phone is idle any internal call is automatically answered after three beeps If the phone is in use internal calls alert normally 12 8 12 Last Number Redial A button set to this function can be press to redial the number of the last outgoing call that you made You can redial the number of the last outgoing call that you made 12 8 13 Page Group A button set to this function starts the process of making a page call After pressing the button enter the extension number of the user or group that you want to page You can make a page call to another user or to the available members of a group The users do not have to take any action to hear the page
74. r Destination 57 N Set the destination number N for forward on busy and forward on no answer If no number has been set those functions will use the forward unconditional number if set e Switch Forward On Busy On 03 e Switch Forward On Busy Off 04 e Switch Forward on No Answer On 05 e Switch Forward on No Answer Off 06 Group e Night Service Status On 20 N Set a group into night service status by entering its extension number IN e Night Service Status Off 21 N Take a group out of night service status by entering its extension number N Login e Login 35 N L Login to a phone using your extension number N and login code L e Log Out 36 Log yourself out from the phone where you are currently logged in Voicemail e Check Messages 17 Access mailboxes to check for messages e Voicemail On 18 Allow voicemail to be used to answer calls e Voicemail Off 19 Stop voicemail being used to answer calls e Voicemail Ringback On 48 Have voicemail ring your phone when you have any new messages It will call when you use the phone e Voicemail Ringback Off 49 Switch off ringback T7100 Telephone User Guide Page 13 IP Office Issue 02d 25 June 2014 1 6 Status Letters When the phone is idle it normally displays the date and time It may also show any of the following status letters at the left of the display e B Barred A B is shown on your phone s display when the system administrato
75. r has set you to outgoing call barred status You will only be able to make internal calls while this is applied e D Diverting Forwarding Calls A D is shown on your phone s idle display when you have forward unconditional 55 enabled e G Group Member In Group A G is shown on your phone s idle display when have been configured as a member of a group and your membership is enabled While this is the case you may receive calls targeted to the group e N No Calls Do Not Disturb An N is shown on your phone s idle display when you have do not disturb 58 enabled e O Out of Service An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service mode While in that mode any calls to that group are diverted to its fallback if set or otherwise to voicemail if available e T Twinned A T is shown on the phone s idle display if it is internally twinned with your other phone extension Calls to you will alert on both phones and can be answered by you at either phone e S System Alarm If you are configured as a system phone user an S in the phone s display indicates a system alarm 1 7 Tones In addition to ringing you may hear the following tones e Page Call Single Loud Beep This tone indicates that your phone is receiving a page call 20 You do not need to take any action to hear the call and you cannot be heard by the person doing the page e Short Code
76. rb settings that you have set For IP Office Release 9 0 and higher call park can operate in two different ways e Traditional Park 35 gt e Park amp Page 35 Default Short Codes Short codes 12 are numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Park Call 37 N Parks the held call using the park slot number dialed in place of N Works with both park methods but does not display page options if Park amp Page 35 is configured e Unpark Call 38 N Unpark the call parked in park slot number N 5 1 1 Traditional Park This method of parking calls is used if Park amp Page 35 is not configured on the telephone system Your system administration will confirm which way your system operates If you park a call without specifying a park slot number the system automatically assigns a park number based on your extension number plus a single digit For example for extension 201 the first parked call uses park slot number 2010 if available Otherwise it uses park slot 2011 if available and so on up to 2019 Call park buttons can be configured to match specific park slot numbers A call parked using that button is given that park slot number All users with a call park button set to the same number can see when there is a parked call there and can unpark that call using their button To Park a Call 1 Press Feature 7
77. re numbers that you can dial from any types of phone on the telephone system The following are default short codes that may be available on your system e Cancel All Forwarding 00 Switch off any forwarding Includes forward unconditional forward on busy forward on no answer follow me and do not disturb e Set the Forward Unconditional Destination 07 N t Set the destination number N for forward unconditional when it is switched on e Switch Forward Unconditional On 01 Switch on forward unconditional A destination must have been set e Switch Forward Unconditional Off 02 e Include Group Calls in Forward Unconditional 50 e Exclude Group Calls from Forward Unconditional 51 e Set the Forward On Busy No Answer Destination 57 N Set the destination number N for forward on busy and forward on no answer If no number has been set those functions will use the forward unconditional number if set e Switch Forward On Busy On 03 e Switch Forward On Busy Off 04 e Switch Forward on No Answer On 05 e Switch Forward on No Answer Off 06 T7100 Telephone User Guide Page 54 IP Office Issue 02d 25 June 2014 Redirecting Calls Forwarding Calls 10 2 1 Forward Unconditional Forward unconditional is used to immediately redirect your calls e By default this function is only applied to incoming external calls to you However if required internal calls and or group calls can also be selected e When enabled all call
78. roup 25 Short Code 12 25 Priority Call 20 69 Button 69 Program Personal Speed Dial 21 Speed Dial 21 R Reason 43 Redial 19 69 Button 69 From the Call Log 44 Release 29 Ride 35 Ring Abbreviated 72 Attention Ring 72 Ring Again 19 68 70 Ring Back 19 68 70 Button 70 Ring Time 43 Ringer Sound 62 Volume 62 Ringing Line Preference 75 S S 14 SCN 75 Send All Calls 55 73 Settings Default buttons 65 Display Contrast 62 Personal Speed Dial 21 Ringer Sound 62 Ringer Volume 62 Speed Dial 21 Short Code 25 30 35 38 46 48 53 54 55 56 57 58 75 Do Not Disturb 12 58 Short Codes Conference 12 38 Follow Me 12 53 Forward on Busy 12 54 56 57 Forward on No Answer 12 54 56 57 Forward Unconditional 12 54 55 Page 81 Issue 02d 25 June 2014 Short Codes Group 12 30 Login 12 48 Logout 12 48 Mailbox 12 46 Park 12 35 Pickup 12 25 Unpark 12 35 Voicemail 12 46 Slot Number 35 75 Small Community Network 75 Sound 62 Speaker 29 Group Listen 29 Volume 28 Speech Volume 28 Speed Dial Personal 21 Program 21 System 21 Speed Dial Button 70 Status Letters 14 Supervised Transfer 29 Switch Calls 28 System Administrator 75 System Phone 75 System Alarm 14 System Short Code 25 30 35 38 46 48 53 54 55 56 57 58 75 T T 14 59 Time of Day 70 Timer 70 Transfer 29 70 Held call 29 36 39 To voicemail 24 46 Using a Conference 39 Twinned 14 59 Twinning 75 Internal Twinning 59
79. rt codes shown below The short codes below are default short codes that may be supported by your telephone system Your system administrator can add remove or edit the short codes Park Unpark e Park Call 37 N Parks the held call using the park slot number dialed in place of N Works with both park methods but does not display page options if Park amp Page 35 is configured e Unpark Call 38 N Unpark the call parked in park slot number N Call Pickup e Pickup Any Call 30 Answer a call ringing on the telephone system e Pickup a Group Call 31 Answer a call ringing a group of which you are a member You can use this function even if your group membership is set to disabled e Pickup a Users Call 32 N Pickup a call ringing a user s extension number IN e Pickup a Group Members Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference e Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb e Switch Do Not Disturb On 08 Set your phone to do not disturb e Switch Do Not Disturb Off 09 Switch off do not disturb e Add a Do Not Disturb Exception Number 10 N Add a number N to your list of do not disturb exceptions e Delete a Do Not Disturb Exception Number 11 N Remove a number N from your list of do not disturb exceptions e Cancel All Forwarding 00 Switch off any
80. s matching the settings are forwarded to the number set as the forward unconditional destination That number can be internal or external e You can still use the phone to make outgoing calls When you go off hook you will hear broken dial tone e The forward on busy and forward on no answer options both use the same separate destination number However if that number has not been set they use the same destination as set for forward unconditional e If you have voicemail on the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time default 15 seconds This is not always possible for calls that have been forwarded to an external number e D Diverting Forwarding Calls A D is shown on your phone s idle display when you have forward unconditional 55 enabled To Turn Forward Unconditional On 1 Press Feature 4 2 The phone prompts you for the number to which you want calls forwarded If you already had a number set previously that number is displayed 3 Enter the number to which you want to forward the call Press to delete the previous digit 4 If the number matches an internal extension it is saved automatically For other numbers press uma Hold to Save the number when set as required To Change the Forwarding Number Use the same process as above You do not need to switch off forwarding in order to change the forwarding number To Turn
81. ser Guide Page 38 IP Office Issue 02d 25 June 2014 Conference Calls Adding a Call to a Conference 6 3 Viewing Conference Details You can display a list of the parties involved in a conference call 1 Press PI Release 2 The details of the parties in the conference are displayed Your own details are always displayed first 3 Press to cycle through the details of the conference parties 6 4 Dropping Parties You can drop parties from a conference call including yourself To Drop Yourself 1 Press Release Your own details are displayed 7 2 Press Release again To Drop Other Parties 1 Press PI Release 2 The details of the parties in the conference are displayed Your own details are always displayed first 3 Press to cycle through the details of the conference parties 4 When the party you want to drop is displayed or press Release Note 1 If you are the only internal user in the conference depending on your telephone systems configuration dropping yourself from the conference may end the conference Consult your system administrator for details 6 5 Holding a Conference Call Using the Sum Hold key you can put a conference call on hold in the same way as you can for a normal call To take the conference off hold press SP Hold Important Holding Conference Calls You can hold a conference call in the same way as holding a normal call Holding the conference call does not affe
82. swered incoming calls and Out outgoing calls e Use the gi up and down nd d buttons to scroll through the records 2 Press 0 The individual details of the currently selected call record are displayed 3 The call details are displayed Use the K and sf keys to cycle through the values Time and Date The time of the call Count How many time a call of the same type name and number has occurred Only the details of the most recent call are kept in your call log However the count will indicate if the caller has rung or has been rung several times Call Type The type of call record The options are Mis missed calls Ans answered incoming calls and Out outgoing calls Number The number of the caller if available Name The name of the caller if Known Duration The length of the call 4 While you are in the details of a call record the following functions are available e Call the Number Press e Add to Your Personal Directory Press 0 Return to the Calls Display Press T7100 Telephone User Guide Page 43 IP Office Issue 02d 25 June 2014 7 3 Making a Call You can use the call log to make calls to the number included in the currently selected call record 1 Press Feature 812 The display will change to show your call log records e Use the key to select which call log records you are viewing The options are All Mis missed calls Ans answered incoming calls and Out outgoing
83. that call is parked into an available system park slot See Park amp Page 35 e If pressed while you have no call connected the button performs no action e If Park amp Page is not configured e If pressed while you have a call connected that call is parked using a personal park slot number based on your extension number e If pressed while you have no call connected your phone displays details of your parked calls which you can use to select a call to unpark See Traditional Park 35 T7100 Telephone User Guide Page 68 IP Office Issue 02d 25 June 2014 Button Programming Button Functions 12 8 6 Conference A button set to this function starts a conference between your current call and any calls you already have on hold 12 8 7 Contrast A button set to this function adjusts the phone s display contrast 12 8 8 Directory A button set to this function allows you to access the contacts directory 12 8 9 Do Not Disturb A button set to this function turns your do not disturb setting on or off The button icon is shown when do not disturb is on e When you are in do not disturb your callers are redirected to voicemail if available or otherwise hear busy tone e People who call from numbers in your do not disturb exceptions list can still call you Forwarding is set is applied to those calls e People who use a priority call function can also call you e Calls to any group of which you are a member are not
84. to 4 to select the required ringer sound e Whilst the function is active you can also use the nd and sd buttons to change the ringer volume 3 The function will automatically cancel after a 5 seconds 11 3 Ringer Volume You can change the ringer volume using the following process You can also adjust the volume while a call is ringing your phone 1 Press Feature 80 The phone will start a continuous ring 2 Use the gi soft and loud nq d volume buttons to change the volume to the level required 3 The function will automatically cancel after a 5 seconds T7100 Telephone User Guide Page 62 IP Office Issue 02d 25 June 2014 Chapter 12 Button Programming T7100 Telephone User Guide Page 63 IP Office Issue 02d 25 June 2014 12 Button Programming The programmable button on your phone can be assigned a range of functions There are a number of methods that you can use for button programming e Button Inspect 64 Feature 0 See the function currently set on a button e Auto Dial Button 66 Feature 1 Store a number to be dialed by the button when it is pressed e User Button Internal Auto Dial 66 Feature 2 Store another user s extension number to be dialed when the button is pressed s Feature Button 67 Feature 3 Set a button to invoke a Feature code e Function Button 67 Feature 3 Set a button to invoke a selected telephone system function e Default Buttons 65
85. umbers that are stored by the telephone system There are two types of speed dial personal speed dials and system speed dials You or your system administrator can enter numbers that you want stored as personal speed dials These are only useable by you Your system administrator can also store numbers as system speed dials Those are useable by all users on the system including you If you have any internal or external number that you dial frequently you can store those as an auto dial button 66 rather than a speed dial Dialing a Speed Dial This function can be assigned to a programmable button 67 1 Press Feature 0 e To dial a personal speed dial This allows it to be accessed in a single key press Dial followed by the 2 digit personal speed dial number between 00 to 99 Alternatively you can dial the 2 digit personal speed dial number and then press e To dial a system speed dial Dial the 3 digit system speed dial number between 000 to 999 Entering a Personal Speed Dial e I WARNING Note that no warning is given if the entry is already programmed It is simply overwritten 1 Press Feature SA 2 Dial the two digit number between 00 to 99 for the personal directory entry to be programmed 3 Enter the number to be dialed by the speed dial Use the button to delete the last digit entered 4 When the number is completed press uma Hold 5 Enter a name to associate with the number
86. ve database utilized by the Software that permits one user to interface with the Software Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware pr
87. y Nebwork 75 13 30 System Administrator 75 13 31 System Phone User 75 E Tao ME EE 15 14 Document History ME REN 19 T7100 Telephone User Guide IP Office Page 6 Issue 02d 25 June 2014 Chapter 1 Telephone Overview T7100 Telephone User Guide Page 7 IP Office Issue 02d 25 June 2014 Telephone Overview T7100 Telephone 1 Telephone Overview 1 1 T7100 Telephone On IP Office the T7100 telephone is supported by IP500v2 IP Office systems running IP Office Release 7 0 and higher software This guide is for IP Office Standard Version mode separate user guides exist for other IP Office operation modes These phones use virtual call appearances 18 Virtual call appearances allow you to use the S HOLD button on the phone to switch between each of your phone s call appearance buttons normally 3 each of which represents a call that you can make or receive Feature 1 2 3 4 5 6 04 Last Number Redial 69 7 8 9 0 Volume 1 2 Which Telephone System The IP Office telephone system can operate in a number of modes This guide is for a system operating in IP Office Standard Version mode To check what system you are one press Feature 9 80 If your system is a IP Office Standard Version system you will hear an error tone The display will show Invalid If otherwise the display will show the software level of the non IP Office Standard Version mode system Contact your system administrator to obtain the a

Download Pdf Manuals

Related Search

Related Contents

Manual Receptor Digital Terrestre Axil RT0302  Modicon Quantum with Unity Pro Hardwar - Barr  iRadio Manual de instruções para o usuário  FMC620 - After Sales Service    POMPES A DOUBLE MEMBRANES  生コン水分計/生コン・砂水分計HI-300/HI    User Manual xHLA  GUÍA DEL USUARIO SOBRE SUS DERECHOS  

Copyright © All rights reserved. Failed to retrieve file