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HP Color LaserJet Enterprise M651 User Guide

1. 47 Configure IP NEtWOrk settings e eios cente euer eo ed eee pente swsdsuesowedeeeecssusavecsdeevess EEEE E EEEE aa vn A EEEE 48 Printer sharing disclaimer ccsscccsscsssecsseceseeesseceseecsssecseeceseessscecsecesesesseeecseesseeecsecesseecsseesseesses 48 View or change network settings ccsccsscesscssscsssessecssessseseecesscssesseeesseseeeseeeseeseeeseesseesseeseeseseses 48 Rename the product on a network cssccsscsssecssecssesscesscesscesscssecssecsaeceesseecaesesseaeecsessneessssaeeesaess 48 Manually configure IPv4 TCP IP parameters from the control panel esses 49 Manually configure IPv6 TCP IP parameters from the control panel esses 49 HP Utility for Mat OSX c E 51 Open Mdum 51 HP Utility features occorre ore ecu exito pea e ey oue chs Penne setae oue ttv enormen carne e ED eene E UO eT 51 HP Embedded WebServer issin 53 How to access the HP Embedded Web Server EWS eese eere entente nnn 53 HP Embedded Web Server features 0 0 00 esseseeccsseecesececeecescesceecencescescenceseeasenceseeaseeceaceaeenceacsanenceess 53 Information tabis ainnean 54 ICDIICBtE REPE a a e a a aa E a a M 54 Print tab or Copy Print tab
2. Search Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 68 Chapter6 Solve general problems ENWW Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem ENWW Control panel help system 69 Restore factory set defaults 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Restore Factory Settings 3 Averification message advises that completing the reset function might result in loss of data Touch the Reset button to complete the process f NOTE The product restarts automatically after the reset operation completes 70 Chapter6 Solve gener
3. csccsscssscsscesscsscesscescessesssessscesessecseeceseseecesecseseeecsessesseeseseeensears 96 Adjust color settings Windows esee terne nnne 96 Try a different print driver cccscecssecssscecsecssscessecesseecsseceseeecseeeesesessesesseecsecceseecsseeecseeecseeeseeees 98 Solve wired network problems csccssssssesssesscesscesscsseessecseescscecseesseesaesseesseesnsssssecssessseseeeseeesseseeeesaseseeesaes 99 Poor physical connection csccscsssssssesssessecssecssessecseecseesscessessesssessecseeseeeseecseesesesesessesseeseessneasees 99 The computer is using the incorrect IP address for the product sess 99 The computer is unable to communicate with the product esee 99 The product is using incorrect link and duplex settings for the network 100 New software programs might be causing compatibility problems sss 100 The computer or workstation might be set up incorrectly cessere 100 The product is disabled or other network settings are incorrect ccesscesseessesseesseesseeseeeees 100 A 101 ENWW 1 Product introduction e Product comparison e Product views e Product hardware setup and software installation For more informatio
4. Prepunched Portrait or landscape 1 or 2 sided printing Holes toward the back of the tray 20 Chapter2 Paper trays ENWW Load the 1 500 sheet high capacity input tray 1 Openthe tray NOTE Do not open this tray while it is in use 2 Adjust the paper width guide to the correct position for the paper you are using 3 Rotate the paper stop lever to the correct position for the paper you are using ENWW Load the 1 500 sheet high capacity input tray 21 4 Load paper into the tray Check the paper to verify the guides lightly touch the stack but do not bend it NOTE To prevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator NOTE Ifthe tray is not adjusted correctly an error message might appear during printing or the paper might jam 5 Closethe tray 6 Thetray configuration message displays on the product control panel 7 Touch the OK button to accept the detected type and size or touch the Modify button to choose a different paper size or type 8 Select the correct type and size and then touch the OK button 22 Chapter2 Paper trays ENWW 3 Parts supplies and accessories e Order parts accessories and supplies e Replace the toner cartridges e Replace the toner collection unit For more information In the US go to www hp com support colorljM651 Outside the US go to www hp com support Se
5. https 10 10 0000 2 Open the General tab 48 Chapter5 Manage the product ENWW 3 4 On the Device Information page the default product name is in the Device Name field You can change this name to uniquely identify this product f NOTE Completing the other fields on this page is optional Click the Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel Use the control panel Administration menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e Network Settings e Jetdirect Menu e TCP IP e IPV 4 Settings e Config Method 3 Select the Manual option and then touch the Save button 4 Openthe Manual Settings menu 5 Touch the IP Address Subnet Mask or Default Gateway option 6 Touch the first field to open a keypad Enter the correct digits for the field and then touch the OK button Repeat the process for each field and then touch the Save button Manually configure IPv6 TCP IP parameters from the control panel ENWW Use the control panel Administration menus to manually set an IPv6 address 1 2 From the Home screen on the product control panel scroll to and touch the Administration button To enable manual configuration open the following menus Network Settings e Jetdirect Menu e TCP
6. csscssssccsscscscssssesessceescsesecsesseseseeeescsesecseseeeeessesecaeseeaees 55 Scan Digital Send tab MFP models only sc csscssssessessssessessessssessesssseseeseseesaeseeaes 56 Fax tab MFP models only esses entente ennt trtn ntn ntn tenes 57 Troubleshooting tab 2 eee teet etra tarn an nnca nne adea a Deae aee Ran 57 Security CdD PE 58 HP Web Services tab eeeescscesceecescesceeceecesceeeceeeecesceacesceseesecsaeancacaeenceaceaseeeseeseeees 58 ENWW Networking tab 2 2 rtis ea seio ce ons ta pisri ove doeet rene es and cec evi d Eva 58 Other clem 60 HP Web Jetadimih eerte tere nene petrae teen eroe Ie sre ee stipe kino past eee Uode ende Rage ceret rase bora Rise secun eR eva 61 Product security featules interrete einer ate che ort res ee udev etd cus ERN ens died ara srat ARAE SEPETE PEE A EEEE A 62 Security statermlerits otro eee ue re yr ee Y evene Eee es cue u E seek sceee SER RRACRA ERR R ERR d 62 lactate 62 Sign in tO the Product MM 62 ASSIGN a system password BRE 62 Encryption support HP High Performance Secure Hard Disks eese 63 Lock the f rmatter b 63 EGOMOIMY ET Dc 64 Optimize speed or energy usage sccecssccsscssecsscesecsscestcessesssess
7. Create and use printing shortcuts or presets Select the paper size or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document Print tasks Windows 37 Print tasks Mac OS X How to print Mac OS X The following procedure describes the basic printing process for Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then select other menus to adjust the print settings 4 Clickthe Print button Automatically print on both sides Mac OS X E NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Layout menu 4 Select a binding option from the Two Sided drop down list 5 Clickthe Print button Manually print on both sides Mac OS X Ey NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer menu select this product 3 Open the menus drop down list or c
8. Language Set the language in which to display the HP Embedded Web Server information Date and Time Set the date and time or synchronize with a network time server Energy Settings Set or edit a wake time sleep time and sleep delay for the product Set a different schedule for each day of the week and for holidays Set which interactions with the product cause it to wake from sleep mode Backup and Restore Create a backup file that contains product and user data If necessary use this file to Restore Factory Settings Solution Installer Firmware Upgrade restore data to the product Restore product settings to the factory defaults Install third party software programs that can enhance the product functionality Download and install product firmware upgrade files Quota and Statistics Services Provides connection information about third party job statistics services f NOTE The tab is named Copy Print for MFP models Table 5 3 HP Embedded Web Server Copy Print tab Menu Retrieve from USB Setup Manage Stored Jobs Adjust Paper Types Restrict Color General Print Settings Description Enable or disable the Retrieve from USB menu on the control panel Enable or disable the ability to store jobs in the product memory Configure job storage options Override the factory default mode settings if print quality problems occur when using a specific paper type Permit or restrict color prin
9. aior Services Your job will be printed but not stored on the printer Job Storage Mode User Name e of amp User name Proof and Hold Gusto Personal Job OOK ck Copy oman Stored Job Custom Make Job Private Secure lt Automatic gt None It job name exist Use Job Name 1 99 Job Notification Options 7 Display Job ID when printing UJ 3 OK Cancel Apply 40 Chapter4 Print ENWW 4 Select a Job Storage Mode option e Proof and Hold Print and proof one copy of a job and then print more copies e Personal Job The job does not print until you request it at the product control panel For this job storage mode you can select one of the Make Job Private Secure options If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel If you encrypt the job you must provide the required password at the control panel e Quick Copy Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later e Stored Job Store a job on the product and allow other users to print the job at any time For this job storage mode you can select one of the Make Job Private Secure options If you assign a personal identification number PIN to the job the person who prints the job must provide the required PIN at the control panel If you encrypt the job the person who prints the job must provi
10. e Manually configure IPv4 TCP IP parameters from the control panel e Manually configure IPv6 TCP IP parameters from the control panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network amp button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 2 Clickthe Networking tab to obtain network information You can change settings as needed Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens
11. applications e Mail e X Photos e Safari e iBooks e Select third party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to the support Web site for this product e Inthe US go to www hp com support colorljM651 e Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Ey NOTE AirPrint does not support USB connections ENWW Mobile printing 45 46 Print from the USB port This product features easy access USB printing so you can quickly print files without sending them from a computer The product accepts standard USB flash drives in the USB port on the front of the product You can print the following types of files pdf prn pcl ps cht Enable the USB port for printing Before you can use this feature you must enable the USB port Use the following procedure to enable the port from the product control panel menus 4 5 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Enable Retrieve from USB 3 Select the Enable option and then touch the Save button Print USB documents 1 Insert the USB flash drive into the easy access USB port EZ NOTE You
12. click the OK button to print the job Manually print on both sides Windows ENWW Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver Ey NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the job 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue Print tasks Windows 35 Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver y NOTE The name of the button varies for different software programs 3 Clickortap the Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list 5 Select the correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box 6 Inthe Print dialog box click the OK button to print the job S
13. 58 security encrypted harddisk 63 serial number locating 6 settings restore factory 70 Signin controlpanel 62 Sign In button locating 8 Sign Out button locating 8 Sleep button locating 8 software HP Utility 51 special paper printing Windows 36 speed optimizing 64 status HP Utility Mac 51 status of product 8 Stop button locating 8 storage job Mac settings 41 stored jobs creating Mac 41 creating Windows 40 deleting 42 printing 42 storing jobs with Windows 40 subnet mask 49 supplies low threshold settings 71 ordering 24 partnumbers 24 replacing toner cartridges 26 replacing toner collection unit 30 status viewing with HP Utility for Mac 51 using whenlow 71 supplies status 94 support online 68 system requirements HP Embedded Web Server 53 T TCP IP manually configuring IPv4 parameters 49 manually configuring IPv6 parameters 49 technical support online 68 Index 103 toner cartridge low thresholdsettings 71 part numbers 24 using whenlow 71 toner cartridges components 26 replacing 26 toner collection unit replacing 30 toner cartridge status 94 transparencies printing Windows 36 Tray 1 jams 77 paper orientation 15 Tray 2 and the 500 sheet trays jams 79 loading 17 paper orientation 19 trays capacity 2 included 2 locating 5 troubleshooting jams 75 network problems 99 paper feed problems 73 wired network 99 troubleshooting tools HP Embedded Web Server 57 two sid
14. ENWW OS operating system supported 2 other links list HP Embedded Web Server 60 output bin clearjams 92 output bins locating 5 P pages per minute 2 pages per sheet selecting Mac 38 selecting Windows 36 paper jams 75 loading the 1 500 sheet high capacity input tray 21 loading Tray 1 12 loading Tray 2 and the 500 sheet trays 17 selecting 95 Tray 1 orientation 15 Tray 2 and the 500 sheet trays orientation 19 paper jams 1 500 sheet high capacity input tray 84 fuser 89 locations 75 lower right door 88 output bin 92 rightdoor 89 Tray1 77 Tray 2 and the 500 sheet trays 79 paper pickup problems solving 73 paper trays part numbers 25 paper type selecting Windows 36 paper types selecting Mac 39 paper ordering 24 partnumbers 24 accessories 25 replacement parts 24 supplies 24 toner cartridge 24 ENWW ports locating 7 post card media insert partnumber 25 power connection locating 6 power switch locating 5 print media loadinginTray1 12 print on both sides Mac 38 manually Windows 35 Windows 35 print settings HP Embedded Web Server 55 printing from USB storage accessories 46 storedjobs 42 printing on both sides settings Windows 35 R replacement parts partnumbers 24 replacing toner cartridges 26 toner collection unit 30 restore factory settings 70 right door jams 89 locating 5 RJ 45 port locating 7 S scan settings HP Embedded Web Server 56 secuity settings HP Embedded Web Server
15. HP UPD PCL 5 e Recommended for general office printing in Windows environments e Compatible with previous PCL versions and older HP LaserJet products e The best choice for printing from third party or custom software programs e The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple product models e Preferred when printing to multiple product models from a mobile Windows computer HP UPD PCL 6 e Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 98 Chapter6 Solve general problems ENWW Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software
16. NFC amp Wireless Direct Accessory Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iPod touch using Apple AirPrint or the HP ePrint app e A Android mobile devices using the HP ePrint App or the Android embedded print solution e Symbian mobile devices using the HP ePrint Home amp Biz App e PCand Mac devices using the HP ePrint Software For more information on HP Wireless Direct printing go to www hp com go wirelessprinting and then click HP Wireless Direct on the left navigation bar NFC and HP Wireless Direct capabilities can be enabled or disabled from the printer s control panel 1 From the Home screen on the product control panel scroll to and touch the Administration menu 2 Open the following menus e Network Settings e Wireless Menu e Wireless Direct 3 Touch the On menu item rf NOTE In environments where more than one model of the same product is installed it might be helpful to provide each product a more unique SSID for easier product identification for HP Wireless Direct printing The SSID Service Set Identifier is also available on the How to Connect Page by touching the Network amp button from the Home screen on the product control panel Follow this procedure to change the product SSID 1 From the Home screen on the product control panel scroll to and touch the Administration menu 2 Openthefollowing menus Mobile printing 43 e Network Settings e Wi
17. Networking tab e Other Links list Information tab Table 5 1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies The page also shows the type and size of paper set for each tray To change the default settings click the Change Settings link Job Log Shows a summary of all jobs the product has processed Configuration Page Shows the information found on the configuration page Supplies Status Page Shows the status of the supplies for the product Event Log Page Shows a list of all product events and errors Use the HP Instant Support link in the Other Links area on all HP Embedded Web Server pages to connect to a set of dynamic Web pages that help solve problems These pages also show additional services available for the product Usage Page Shows a summary of the number of pages the product has printed grouped by size type and paper print path Device Information Shows the product network name address and model information To customize these entries click the Device Information menu on the General tab Control Panel Snapshot Shows an image of the current screen on the control panel display Print Printable Reports and Pages Upload a print ready file from the computer to print The product uses the default print settings to print the file Lists the internal reports and pages for the product Select
18. faxing Also use this option to print draft copies or to save color toner 7 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Try a different print driver You might need to use a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following drivers from the HP Web site In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Download Drivers amp Software Enter the product name and then select Search HP PCL 6 driver e Provided as the default driver on the product CD This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support
19. paper or misfeeds The product does not pick up paper The product picks up multiple sheets of paper The document feeder jams skews or picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 6 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper fr
20. programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect 7 NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 4 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 ENWW Tes
21. the following procedure to check for paper in all possible jam locations related to Tray 2 and the 500 sheet trays When a jam occurs the control panel displays an animation that assists in clearing the jam 1 Pull the tray completely out of the product by Lo pulling and lifting it up slightly 2 Remove any jammed or damaged sheets of paper 3 Remove any paper from the feed rollers inside the product ENWW Clearjams 79 4 Reinsert and close the tray 5 Open the lower right door 6 Gently pull out any jammed paper 80 Chapter6 Solve general problems ENWW 7 Close the lower right door 8 Open the right door 9 Gently pull out any jammed paper e 9 te LX YW J ENWW Clearjams 81 10 Ifpaper is visible entering the bottom of the fuser gently pull downward to remove it CAUTION Do not touch the rollers on the transfer roller Contaminants can affect print quality 11 If paper is jammed as it enters the output bin remove the fuser and gently pull the paper downward to remove it 12 Paper could be jammed inside the fuser where it would not be visible Grasp the fuser handles lift up slightly and then pull straight out to remove the fuser CAUTION Thefuser can be hot while the product is in use Wait for the fuser to cool before handling it 82 Chapter6 Solve gene
22. will continue to provide best effort support for the discontinued Server 2003 operating system Windows Server 2008 32 bit and w w we 64 bit s S Windows Server 2008 R2 64 bit x Windows Server 2012 64 bit ENWW Product comparison 3 4 Model name M651n M651dn M651xh Model number CZ255A CZ256A CZ2257A Mac OS X 10 6 OS X 10 7 Lion OS X vw w w 10 8 Mountain Lion and OS X 10 9 Mavericks The HP ePrint Software supports the following operating systems Windows Vista 32 bit and 64 bit Windows 7 SP 1 or later 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 8 1 32 bit and 64 bit and Mac OS X versions 10 6 10 7 Lion 10 8 Mountain Lion and 10 9 Mavericks The list of supported operating systems applies to the Windows PCL 6 UPD PCL 6 UPD PS and Mac print drivers and to the in box software installation CD For a current list of supported operating systems go to www hp com support colorljM651 for HP s all inclusive help for your product If you are located outside the US go to www hp com support and then click Drivers amp Software Enter a product name or number In the Download Options area click Drivers Software amp Firmware 3 The HP Software Installer CD installs the HP PCL 6 driver for Windows operating systems along with other optional software Mac installer software is not included on the CD The CD provides steps to download the Mac installer software from www hp c
23. Ap Color LaserJet Enterprise M651 User Guide M651n M651xh M651dn Q www hp com support colorljM65 1 HP Color LaserJet Enterprise M651 User Guide Copyright and License 2014 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CZ255 90907 Edition 1 4 2014 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents Uu disp Me 1 Product comparison t rer REESE ERR ME e
24. How to load paper Preprinted or letterhead Portrait 1 sided printing Face down Bottom edge leading into the product Automatic 2 sided printing Face up Bottom edge leading into the product Landscape 1 sided printing Face down Automatic 2 sided printing Top edge toward the back of the product Face up Top edge toward the back of the product ENWW Load Tray1 15 Table 2 1 Tray 1 paper orientation continued Paper type Image orientation Duplex mode How to load paper Prepunched Portrait or landscape 1 or 2 sided printing Holes toward the back of the product Envelopes Landscape 1 sided printing Face down Short edge of the envelope Top edge toward the front of the product feeding into the product Portrait 1 sided printing Face down Long edge of the envelope Top edge leading into the product feeding into the product 16 Chapter2 Paper trays ENWW Load Tray 2 and the 500 sheet trays f NOTE The procedure to load paper for the 500 sheet trays is the same as for Tray 2 Only Tray 2 is shown here 1 Openthe tray m7 j NOTE Do not open this tray while it is in use 2 Adjust the paper length and paper width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used 3 Load paper into the tray Check the paper to verify the guides lightly touch the stack but do not bend it For information about how to orient the paper see Table 2 2 Tray 2 an
25. IP e IPV6 Settings e Address e ManualSettings e Enable Select the On option and then touch the Save button Configure IP network settings 49 3 Toconfigure the address touch the Address button and then touch the field to open a keypad 4 Use the keypad to enter the address and then touch the OK button 5 Touchthe Save button 50 Chapter 5 Manage the product ENWW HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility From the Finder click Applications click Hewlett Packard and then click HP Utility If HP Utility is not included in the Utilities list use the following procedure to open it 1 At the computer open the Apple et menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon 2 Select the product in the left side of the window 3 Clickthe Options amp Supplies button 4 Clickthe Utility tab 5 Clickthe Open Printer Utility button HP Utility features ENWW The HP Utility toolbar is at the top of every page It includes these items e Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen e AllSettings Click this button to return to the HP
26. Ifyou see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge 5 Reinstall the toner cartridge and print a few pages to see if the problem has resolved Check paper and the printing environment Step one Use paper that meets HP specifications Some print quality problems arise from using paper that does not meet HP specifications e Alwaysuse a paper type and weight that this product supports e Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges e Use paper that has not been previously printed on e Use paper that does not contain metallic material such as glitter e Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers e Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment ENWW The environment can directly affect print quality and is a common cause for print quality or paper feeding issues Try the following solutions e Move the product away from drafty locations such as open windows or doors or air conditioning vents e Make sure the product is not exposed to temperatures or humidity outside of product specifications e Donot place the product in a confined space such as a cabinet e Placethe product on a sturdy level surface e Remove an
27. Replace the toner collection unit lees esses eese ee eene nnnn nnn ns nnns tn ss tate nensi nns sss sss sa snas snas 30 LED EITIULECI UR 33 Print tasks WiMGOWS RE 34 How to print Windows cnnan 34 Automatically print on both sides Windows esee 35 Manually print on both sides Windows csccccssesscsessesscsesseseesessesecsenseseesecsenseseesensesecseesensesees 35 Print multiple pages per sheet Windows ccscscscssssesscsessesecsessessesessescssesessesesseaesseseseseeseens 36 Select the paper type Windows cscsssscsesesscscscsesscscsssesscecsssessesesesessesesesessesesececseseseceeaeseseseesess 36 Additional print tasks eee eee esee eene enses rns enirn sns tests isse sane nn sse s ansa 37 MICE CRINE E 38 ENWW How to print Mac OS X BRRRRRRRRRRRRRRRRRREMMMMMMMN 38 Automatically print on both sides Mac OS X sccccsssscssesscscesessessesessesscsecsessesesseseeseesesaeseesesaeenes 38 Manually print on both sides Mac OS X ccscscccssessssessesesscesessesessesesessessessesessestesessesseaessesseaeees 38 Print multiple pages per sheet Mac OS X ccscsscscssesscsessessesesecsessessessecessesecsesesecsesseseeeeesesseneees 38 Select the paper type Mac OS X sssssssesssscscsesesscscsssessceesssessesesesesseseseceeseseseeeeseseeeceesesecseseseseseees 39 Additional print task
28. Utility main page e Applications Click this button to manage which HP tools or utilities appear in the Dock e HP Support Click this button to open a browser and go to the HP support Web site for the product e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Item Description Information and Support Supplies Status Shows the product supplies status and provides links for ordering supplies online Device Information Shows information about the currently selected product File Upload Transfers files from the computer to the product Upload Fonts Transfers font files from the computer to the product HP Connected Accesses the HP Connected Web site HP Utility for MacOSX 51 52 Menu Item Description Update Firmware Transfers a firmware update file to the product NOTE This option is available only after you open the View menu and select the Show Advanced Options item Commands Sends special characters or print commands to the product after the print job NOTE This option is available only after you open the View menu and select the Show Advanced Options item Printer Se
29. al problems ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel Cartridge is low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Cartridge is very low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended Change the Very Low settings You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge 1 From the Home screen on the product control panel scroll to and touch Supplies 2 Openthefollowing menus e Manage Supplies e Supply Settings e Black Cartridge or Color Cartridges e Very Low Settings 3 Select one of the following options e Selectthe Stop option to set the product to stop printing when the cartridge reaches the Very Low threshold e Selectthe Prompt to continue option to set the prod
30. alibration process A Calibrating message will display on the product control panel The calibration process takes a few minutes to complete Do not turn the product off until the calibration process has finished Wait while the product calibrates and then try printing again Check other print job settings When printing from a software program follow these steps to try to resolve the issue by adjusting other print driver settings Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory 96 Chapter6 Solve general problems ENWW Change the color theme 1 2 6 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering Vivid SRGB The product increases the color saturation in the midtones Use this theme when printing business graphics Photo sRGB The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than wi
31. and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features IP Security IP Security IPsec is a set of protocols that control IP based network traffic to and from the product IPsec provides host to host authentication data integrity and encryption of network communications For products that are connected to the network and have an HP Jetdirect print server you can configure IPsec by using the Networking tab in the HP Embedded Web Server Sign in to the product Some features on the product control panel can be secured so that unauthorized people cannot use them When a feature is secured the product prompts you to sign in before you can use it You can also sign in without waiting for a prompt by touching the Sign In button on the Home screen Typically you use the same user name and password that you use to sign in to your computer on the network Consult the network administrator for this product if you have questions about which credentials to use After you have signed in to the product a Sign Out button displays on the control panel To maintain security for the product touch the Sign Out button when you have finished using the product Assign a system password Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Se
32. ating 7 file upload Mac 51 firmware update Mac 52 fonts upload Mac 51 foreign interface harness FIH locating 7 formatter locating 6 front door locating 5 fuser jams 89 G gateway setting default 49 general configuration HP Embedded Web Server 54 H hard disks encrypted 63 hardware integration pocket HIP locating 5 Help button locating 8 Index 101 help control panel 69 Hi Speed USB 2 0 printing port locating 7 HIP hardware integration pocket locating 5 Home button locating 8 HP Customer Care 68 HP Embedded Web Server changing network settings 48 changing productname 48 copy settings 55 digital send settings 56 faxsettings 57 general configuration 54 HP Web Services 58 information pages 54 network settings 58 opening 48 other links list 60 print settings 55 scansettings 56 security settings 58 troubleshooting tools 57 HP Embedded Web Server EWS features 53 network connection 53 HP ePrint 44 HP ePrint software 44 HP Utility 51 HP Utility for Mac Bonjour 51 features 51 HP Utility Mac 51 HP Web Jetadmin 61 HP Web Services enabling 58 HP Wireless Direct Printing 43 l information pages HP Embedded Web Server 54 interface ports locating 7 Internet Explorer versions supported HP Embedded Web Server 53 IP Security 62 IPsec 62 IPv4 address 49 IPv6 address 49 102 Index J jams 1 500 sheet high capacity input tray 84 auto navigation 75 causes of 75 fuser 89 loc
33. ations 75 lower right door 88 output bin 92 right door 89 Tray1 77 Tray 2 and the 500 sheet trays 79 Jetadmin HP Web 61 jobs stored creating Windows 40 deleting 42 Macsettings 41 printing 42 L labels printing Windows 36 LAN port locating 7 Language Selection button locating 8 loading paper in the 1 500 sheet high capacity inputtray 21 paperin Tray 1 12 paper in Tray 2 and the 500 sheet trays 17 local area network LAN locating 7 lock formatter 63 lower right door clearjams 88 M Mac driver settings Job Storage 41 Macintosh HP Utility 51 maintenance kits partnumbers 24 managing network 48 manual duplex Mac 38 Windows 35 memory included 2 memory chip toner locating 26 mobile printing solutions 2 model number locating 6 multiple pages per sheet printing Mac 38 printing Windows 36 N Near Field Communication printing 43 near field communications accessory partnumber 25 Netscape Navigator versions supported HP embedded Web Server 53 network product name changing 48 settings changing 48 settings viewing 48 Network button locating 8 network settings HP Embedded Web Server 58 networks default gateway 49 HP Web Jetadmin 61 IPv4 address 49 IPv6 address 49 subnet mask 49 supported 2 NFC accessory part number 25 NFCprinting 43 0 on off button locating 5 online help control panel 69 online support 68 operating systems 0S supported 2 ordering supplies andaccessories 24
34. d the 500 sheet trays paper orientation on page 19 NOTE Toprevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator NOTE Ifthe tray is not adjusted correctly an error message might appear during printing or the paper might jam ENWW Load Tray 2 and the 500 sheet trays 17 4 Close the tray 5 The tray configuration message displays on the product control panel 6 Touch the OK button to accept the detected type and size or touch the Modify button to choose a different paper size or type For custom size paper you need to specify the X and Y dimensions for the paper when the prompt displays on the product control panel 7 Selectthe correct type and size and then touch the OK button 18 Chapter2 Paper trays ENWW Table 2 2 Tray 2 and the 500 sheet trays paper orientation Paper type Image orientation Duplex mode How to load paper Preprinted or letterhead Portrait 1 sided printing Face up Top edge at the left side of the tray Automatic 2 sided printing Face down Top edge at the left side of the tray Landscape 1 sided printing Face up Top edge toward the back of the tray ENWW Load Tray 2 and the 500 sheettrays 19 Table 2 2 Tray 2 and the 500 sheet trays paper orientation continued Paper type Image orientation Duplex mode How to load paper Automatic 2 sided printing Face down Top edge toward the back of the tray
35. d with warm water If misfeeds still occur replace the rollers e From the Home screen on the product control panel scroll to and touch the Supplies button Check the status of the document feeder kit and replace it if necessary 74 Chapter6 Solve general problems ENWW Clear jams Jam locations M651n M651xh M651dn 1 Output bin See Clear jams in the output bin on page 92 2 Right door and fuser area See Clear jams in the right door and the fuser area on page 89 3 Tray 1 See Clear jams in Tray 1 on page 77 4 Tray 2 and the 500 sheet trays See Clear jams in Tray 2 and the 500 sheet trays on page 79 5 1 500 sheet high capacity input tray See Clear jams in the 1 500 sheet high capacity input tray and the lower right door on page 84 6 Lower right door See Clear jams in the lower right door on page 88 Auto navigation for clearing jams The auto navigation feature assists you in clearing jams by providing step by step instructions on the control panel When you complete a step the product displays instructions for the next step until you have completed all steps in the procedure Experiencing frequent or recurring paper jams To reduce the number of paper jams try these solutions 1 Use only paper that meets HP specifications for this product 2 Use paper that is not wrinkled folded or damaged If necessary use paper from a different package 3 Usepaper that has not previously b
36. de the required password at the control panel 5 Touseacustom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name e Use Job Name 1 99 Append a unique number to the end of the job name e Replace Existing File Overwrite the existing stored job with the new one 6 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Create a stored job Mac OS X You can store jobs on the product so you can print them at any time 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Job Storage menu 4 Inthe Mode drop down list select the type of stored job ENWW Store print jobs on the product to print later 41 e Proof and Hold Print and proof one copy of a job and then print more copies e Personal Job The job does not print until you request it at the product control panel If you assign a personal identification number PIN to the job you must provide the required PIN at the control panel e Quick Copy Print the requested number of copies of a job and store a copy of the job in the product memory so you can print it again later e Stored Job Store a job on t
37. dy stored under the same user and job name and the product needs additional space the product might delete other stored jobs starting with the oldest You can change the number of jobs that the product can store from the General Settings menu on the product control panel Use this procedure to delete a job that is stored in the product memory 1 From the Home screen on the product control panel scroll to and touch the Retrieve from Device Memory button 2 Select the name of the folder where the job is stored 3 Select the name of the job and then touch the Delete button 4 Ifthe job is private or encrypted enter the PIN or the password and then touch the Delete button 42 Chapter 4 Print ENWW Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop tablet smartphone or other mobile device To determine the best choice go to www hp com go LaserJetMobilePrinting English only e HP Wireless Direct and NFC Printing e HP ePrint via email e HP ePrint software e AirPrint HP Wireless Direct and NFC Printing ENWW HP provides HP Wireless Direct and NFC Near Field Communication printing for printers with the HP Jetdirect 2800w NFC amp Wireless Direct Accessory part number J8029 90901 as well as certain other HP LaserJet printers check the printer s documentation See www hp com go jd2800wSupport for more information on the HP Jetdirect 2800w
38. e any jammed paper 10 Close the lower right door NOTE If after clearing the jam the product control panel displays a message that there is no paper in the tray or the tray is over filled remove the tray and look behind it for any remaining paper ENWW Clearjams 87 Clear jams in the lower right door Use the following procedure to check for paper in the lower right door When a jam occurs the control panel displays an animation that assists in clearing the jam 1 Open the lower right door 2 Remove any jammed paper 3 Close the lower right door 88 Chapter6 Solve general problems ENWW Clear jams in the right door and the fuser area Use the following procedure to check for paper in all possible jam locations inside the right door When a jam occurs the control panel displays an animation that assists in clearing the jam A CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open the right door 2 Gently pull out any jammed paper ENWW Clearjams 89 3 If paper is visible entering the bottom of the fuser gently pull downward to remove it CAUTION Do not touch the rollers on the transfer roller Contaminants can affect print quality 4 If paper is jammed as it enters the output bin remove the fuser and gently pull the paper downward to remove it 5 Paper could be jammed insid
39. e tes nn 92 Improve vd coepto ai 93 Print from a different software program ccssccssessessssssesssesscessesecesseescessecsseseecsseseecaseeeseeseeeses 93 Check the paper type setting for the print job eee ese sees eeee eese eene nnne tn nnn nnnn 93 ENWW vi Check the paper type setting Windows ccccsesesscssssessssesscsessesessessssessssesseseseeess 93 Check the paper type Setting Mac OS X cccccsesscsssescssssescsesecsesscesecsessesesseseaeeeeaees 93 Check toner cartridge status i eie iescee tenter echan chose one napa canh oae dn ape ache n Re aca ce oae nca RR CAS 94 arr muaenmse RE AS 94 Print a cleaning page eese sees eeee eene en nennen nennen nenne nnne nn sene sinn sisi nass nnns 94 Visually inspect the toner cartridge sccsscsscsscsssssscesseescessesscessesseseesseeseecssceseeeeceseceseeseeensesseses 95 Check paper and the printing environment eese eene tnnn nns 95 Step one Use paper that meets HP specifications eese 95 Step two Check the environment eese eseeeee eene eene enne nennen nnns trse nes 95 Step three Set the individual tray alignment eese 96 Calibrate the product to align the colors lesse sees eene enne nennen nnn nnns 96 Check other print job settings
40. e the fuser where it would not be visible Grasp the fuser handles lift up slightly and then pull straight out to remove the fuser CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 90 Chapter6 Solve general problems ENWW 6 Open the jam access door If paper is jammed inside the fuser gently pull it straight up to remove it If the paper tears remove all paper fragments CAUTION Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled 7 Close the jam access door and push the fuser completely into the product 8 Close the right door ENWW Clearjams 91 Clear jams in the output bin Use the following procedure to clear jams in the output bin When a jam occurs the control panel displays an animation that assists in clearing the jam 1 If paper is visible in the output bin grasp the leading edge and remove it 92 Chapter6 Solve general problems ENWW Improve print quality If the product is having print quality problems try the following solutions in the order presented to resolve the issue e Print from a different software program e Check the paper type setting for the print job e Checktoner cartridge status e Clean the product e Visually inspect the toner cartridge e Check paper and the printing enviro
41. ed printing settings Windows 35 U USB port enabling 46 locating 7 USB storage accessories printing from 46 w Web browser requirements HP Embedded Web Server 53 Web sites customer support 68 HP Web Jetadmin downloading 61 wireless direct accessory partnumber 25 104 Index ENWW 2014 Hewlett Packard Development Company L P www hp com CZ2255 90907
42. een printed or copied on ENWW Clearjams 75 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it 6 Make sure that the tray is fully inserted in the product 7 fyouare printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time 8 From the Home screen on the product control panel scroll to and touch the Trays button Verify that the tray is configured correctly for the paper type and size 9 Make sure the printing environment is within recommended specifications 76 Chapter6 Solve general problems ENWW Clear jams in Tray 1 When a jam occurs the control panel displays an animation that assists in clearing the jam 1 If jammed paper is visible in Tray 1 clear the jam by gently pulling the paper straight out Touch the OK button to clear the message 2 f you cannot remove the paper or if no jammed paper is visible in Tray 1 close Tray 1 and open the right door ENWW Clearjams 77 3 Gently pull the paper out of the pick up area 4 Close the right door 78 Chapter6 Solve general problems ENWW Clear jams in Tray 2 and the 500 sheet trays Use
43. elect the paper type Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver EZ NOTE The name of the button varies for different software programs 3 Click or tap the Paper Quality tab 4 Fromthe Paper type drop down list click the More option 5 Expandthe list of Type is options 6 Expandthe category of paper types that best describes your paper 7 Selectthe option for the type of paper you are using and then click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job If the tray needs to be configured a tray configuration message displays on the product control panel 9 Loadthe tray with the specified type and size of paper and then close the tray 10 Touch the OK button to accept the detected type and size or touch the Modify button to choose a different paper size or type 11 Select the correct type and size and then touch the OK button 36 Chapter4 Print ENWW Additional print tasks ENWW In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Instructions are available for performing specific print tasks such as the following
44. es Restore Factory Settings Restore product settings to factory defaults ENWW HP Embedded Web Server 57 Security tab Table 5 7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security including the following e Configure an administrator password to restrict access to certain features on the product e SetPJL password for processing PJL commands e Setfile system access and firmware upgrade security e Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer e View the status of all security settings Access Control Configure access to product functions for specific individuals or groups and select the method individuals use to sign in to the product Protect Stored Data Configure and manage the internal hard drive for the product This product includes an encrypted hard drive for maximum security Configure settings for jobs that are stored on the product hard drive Certificate Management Install and manage security certificates for access to the product and the network Web Service Security Allow resources on this product to be accessed by web pages from different domains If no sites are added to the list then all sites are trusted Self Test Verify that the security functions are running according to expected system parameters HP Web Services tab Use the HP Web Se
45. es and encryption Settings for email notifications Default scan settings for email jobs Default file settings for email jobs Save to Network Folder Setup Configure the network folder settings for digital sending including the following Default settings for Quick Sets jobs saved in a network folder Settings for notifications Default scan settings for jobs saved in a network folder Default file settings for for jobs saved in a network folder Save to USB Setup 56 Chapter5 Manage the product Configure the USB settings for digital sending including the following Default settings for Quick Sets jobs saved on a USB flash drive Settings for notifications Default scan settings for jobs saved on a USB flash drive Default file settings for for jobs saved on a USB flash drive ENWW Table 5 4 HP Embedded Web Server Scan Digital Send tab continued Menu Description OXPd Workflow Use third party workflow tools Digital Sending Software Setup Configure settings related to using optional Digital Sending software Fax tab MFP models only Table 5 5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes including the following e Default settings for outgoing faxes Default setting for sending faxes using the internal fax modem Settings for using a LAN fax service Settings for using an Internet fax service Speed Dials Manage speed dial numbers inc
46. essecesecseseeeseesseeseesseesenesaesenesseesees 64 ej Tune 64 Set the Sleep Schedule scssccscssecsscssecsscessesecessecsceneecssessecsseseeceesseecaeeseecaessaesaessaesaesesseanseseeseees 64 Software and firmware updates sccssccsesssessecsscssecssessscssssseceseescessesssessecesensecesesseceseseeseesseeseeseesseeseneseeeaseas 66 5 Solve general problems eroe eoo o oorr ere eres voee entero use veo obese aeuo Doe aene enn a ce Soa ede UunU sea ao peeeoP LUE nios e ORA ERE UNDE 67 i roni gii R 68 Control panel help system ccccescesssessesssessesecessesssessecssecsesseecnesseecseeseesseesaesaesaeeaaessecsaeeeseesaeseesaeseeesseesseessees 69 Restore factory set defaults eese eee eiie sees eee eee nennen sensns enne nn inte onn si nasse sentes nasse snas seta assa sensa 70 A Cartridge is low or Cartridge is very low message displays on the product control panel 71 Change the Very Low settings ssscsssscsssssscsssessesscesseseecssecsesseecaessaesaecsacsaeesaeeaeeseeasseeeeaseas 71 For products with fax capability lees eseeseeeeeee seen enne 71 engen 72 Product does not pick up paper or misfeeds lee esee esee esee eene te nennen ne th senes nn sth
47. front door ENWW Replace the toner cartridges 29 Replace the toner collection unit Replace the toner collection unit when the control panel prompts you f NOTE The toner collection unit is designed for a single use Do not attempt to empty the toner collection unit and reuse it Doing so could lead to toner being spilled inside the product which could result in reduced print quality After use return the toner collection unit to HP s Planet Partners program for recycling A CAUTION If toner gets on clothing wipe it off by using a dry cloth and wash the clothes in cold water Hot water sets toner into fabric 1 Open the front door 2 Grasp the top of the toner collection unit and remove it from the product 30 Chapter3 Parts supplies and accessories ENWW 3 Placethe attached cap over the opening at the top of the unit nef 4 Remove the new toner collection unit from its packaging ENWW Replace the toner collection unit 31 5 Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place 6 Close the front door NOTE Ifthe toner collection unit is not installed correctly the front door does not close completely To recycle the used toner collection unit follow the instructions included with the new toner collection unit 32 Chapter3 Parts supplies and accessories ENWW 4 Print e Printtasks Windows e Printta
48. he available options For example set the paper orientation on the Finishing tab and set the paper source paper type paper size and quality settings on the Paper Quality tab a 3 s Document Properties I Advanced Printing Shortcuts Paper Quality Effec vices Document t Options E Print on both sides Flip pages up Off Pages per sheet page per sheet Print page border Righ Orientation Portrait Landscape Rotate by 180 degrees A a aa invent 4 Click or tap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Clickortap the OK button to print the job Chapter4 Print ENWW Automatically print on both sides Windows Use this procedure for products that have an automatic duplexer installed If the product does not have an automatic duplexer installed or to print on paper types that the duplexer does not support you can print on both sides manually 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver f NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box
49. he product and allow other users to print the job at any time If you assign a personal identification number PIN to the job the person who prints the job must provide the required PIN at the control panel 5 Touseacustom user name or job name click the Custom button and then enter the user name or the job name Select which option to use if another stored job already has that name e Use Job Name 1 99 Append a unique number to the end of the job name e ReplaceExistingFile Overwrite the existing stored job with the new one 6 Ifyou selected the Stored Job or Personal Job option in step 3 you can protect the job with a PIN Type a 4 digit number in the Use PIN to Print field When other people attempt to print this job the product prompts them to enter this PIN number 7 Click the Print button to process the job Print a stored job Use the following procedure to print a job that is stored in the product memory 1 From the Home screen on the product control panel scroll to and touch the Retrieve from Device Memory button 2 Select the name of the folder where the job is stored 3 Select the name of the job If the job is private or encrypted enter the PIN or password 4 Adjust the number of copies and then touch the Start button to print the job Delete a stored job When you send a stored job to the product memory the product overwrites any previous jobs with the same user and job name If a job is not alrea
50. her replaceable maintenance parts the supplies status page lists the genuine HP part numbers 2 Check to see if you are using a genuine HP cartridge A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com go learnaboutsupplies Clean the product Print a cleaning page During the printing process paper toner and dust particles can accumulate inside the product and can cause print quality issues such as toner specks or spatter smears streaks lines or repeating marks Follow these steps to clean the product s paper path 1 From the Home screen on the product control panel scroll to and touch the Device Maintenance button 2 Touch Calibration Cleaning touch Cleaning Page and then touch Print to print the page A Cleaning message displays on the product control panel The cleaning process takes a few minutes to complete Do not turn the product off until the cleaning process has finished When it is finished discard the printed page 94 Chapter6 Solve general problems ENWW Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge 1 Remove the toner cartridge from the product 2 Checkthe memory chip for damage 3 Examine the surface of the green imaging drum A CAUTION Do not touch the imaging drum Fingerprints on the imaging drum can cause print quality problems 4
51. lect your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW Order parts accessories and supplies Ordering Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies Parts and supplies The following parts are available for the product e Partslisted as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Parts listed as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Item Description Self replacement options Part number Maintenance Fuse
52. lick Show Details and then click the Manual Duplex menu 4 Clickthe Manual Duplex box and select a binding option 5 Clickthe Print button 6 Goto the product and remove any blank paper that is in Tray 1 7 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray 8 If prompted touch the appropriate control panel button to continue Print multiple pages per sheet Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 38 Chapter 4 Print ENWW Open the menus drop down list or click Show Details and then click the Layout menu From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet In the Layout Direction area select the order and placement of the pages on the sheet From the Borders menu select the type of border to print around each page on the sheet Click the Print button Select the paper type Mac OS X 1 2 Click the File menu and then click the Print option In the Printer menu select the product Open the menus drop down list or click Show Details and then click the Finishing menu Select a type from the Media type drop down list Click the Print button Additional print tasks In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product
53. lies events e View and change network configuration The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections Internet access is not needed to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available f NOTE The HP Embedded Web Server is not accessible beyond the network firewall How to access the HP Embedded Web Server EWS 1 From the Home screen on the product control panel touch the Network amp button to display the IP address or host name 2 Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 To use the HP Embedded Web Server the browser must meet the following requirements e Windows Microsoft Internet Explorer 5 01 or later or Netscape 6 2 or later e MacOS X Safari or Firefox using Bonjour or an IP address e Linux Netscape Navigator only e HP UX 10 and HP UX 11 Netscape Navigator 4 7 HP Embedded Web Server features e Information tab e General tab e Print tab or Copy Print tab ENWW HP Embedded Web Server 53 e Scan Digital Send tab MFP models only e Faxtab MFP models only e Troubleshooting tab e Security tab e HP Web Services tab e
54. luding the following e Import CSV files containing email addresses fax numbers or user records so that they can be accessed on this product e Exportemail fax or user records from the product into a file on the computer to use as a data backup or import the records onto another HP product Fax Receive Setup Configure default print options for incoming faxes and set up a fax printing schedule Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding and configure basic settings for each e Faxarchiving is a method to send a copy of all incoming and outgoing faxes to an email address e Faxforwarding is a method to forward incoming faxes to a different fax device Fax Activity Log Contains a list of the faxes that have been sent from or received by this product Troubleshooting tab Table 5 6 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the product Retrieve Diagnostic Data Export product information to a file that can be useful for detailed problem analysis NOTE This item is available only if an administrator password is set from the Security tab Calibration Cleaning Enable the automatic cleaning feature create and print the cleaning page and select an option to calibrate the product immediately Firmware Upgrade Download and install product firmware upgrade fil
55. might need to remove the cover from the USB port Pull the cover straight out to remove it The product detects the USB flash drive Touch the OK button to access the drive or if prompted select the Retrieve from USB option from the list of available applications The Retrieve from USB screen opens Select the name of the document that you want to print Ey NOTE The document might be in a folder Open folders as necessary To adjust the number of copies touch the Copies field and then use the keypad to select the number of copies Touch the Start amp button to print the document Chapter4 Print ENWW 5 Manage the product e Configure IP network settings e HP Utility for Mac OS X e HP Embedded Web Server e HP Web Jetadmin e Product security features e Economy settings e Software and firmware updates For more information In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e X Join support forums e Find warranty and regulatory information ENWW 47 Configure IP network settings e Printer sharing disclaimer e View or change network settings e Rename the product on a network
56. n In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW Product comparison Model name M651n M651dn M651xh Model number CZ2255A CZ256A CZ257A Paper handling Tray 1 100 sheet capacity w v vw Tray 2 500 sheet capacity w we we 1x500 sheet paper feeder with Optional Optional storage cabinet 2 500 sheet high capacity feeder Optional Optional v 1x500 sheet feeder Optional Optional Postcard media tray insert for Optional Optional Optional printing small size paper Automatic duplex printing w w Connectivity 10 100 1000 Ethernet LAN w v w connection with IPv4 and IPv6 Easy access USB port for printing v v w without a computer and upgrading the firmware HP NFC and Wireless Direct Optional Optional Optional accessory for printing from mobile devices Storage 320 GB HP High Performance w Secure Hard Disk Control panel display and input Touchscreen control panel we we we Print Prints 43 pages per minute ppm vw v vw on A4 and 45 ppm on letter size paper Easy access USB printing no w vw w computer required Mobile printing
57. n ENWW Interface ports 1 Foreign interface harness for connecting third party devices 2 Hi Speed USB 2 0 printing port NOTE For Easy access USB printing use the USB port near the control panel 3 USB port for connecting external USB devices this port might be covered 4 Local area network LAN Ethernet RJ 45 network port 5 Slot for a cable type security lock ENWW Product views 7 Control panel view The Home screen provides access to the product features and indicates the current status of the product Return to the Home screen at any time by touching the Home button on the left side of the product control panel or touch the Home button in the upper left corner of most screens y NOTE The features that appear on the Home screen can vary depending on the product configuration 1 Home button and light Touch to return to the product Home screen at any time Product status The status line provides information about the overall product status HP logo or Home button Stop button Sign In or Sign Out button Language Selection button On any screen other than the Home screen the HP logo changes to a Home fa button Touch the Home gy button to return to the Home screen Touch the Stop button to pause the current job The Job Status screen opens and then you can cancel or continue the job Touch the Sign In button to access secured features Touch the Sign Out button to sign
58. name and then select Search ENWW Instructions are available for performing specific print tasks such as the following Create and use printing shortcuts or presets Select the paper size or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document Print tasks Mac OS X 39 Store print jobs on the product to print later e Create a stored job Windows e Create a stored job Mac OS X e Print a stored job e Delete a stored job Create a stored job Windows You can store jobs on the product so you can print them at any time Ej NOTE Your print driver might look different than what is shown here but the steps are the same 1 From the software program select the Print option 2 Select the product from the list of printers and Print aM then select Properties or Preferences the name varies for different software programs Broperies Print to file E Manual duplex section For example type 1 3 5 12 or pls pls2 p1s3 p s3 Print what Document iz Zoom Print All pages in range Pages per sheet 1 page zl Scale to paper size No Scaling i Cations 3 Click the Job Storage tab E ES Advanced Pantina Shots Faper Guaity Efe Frishn Job Storage
59. nean RYE cies bes EMI Ne vanestetaneiscdecesacdsiaesaasseuesizee 2 Isaac E 5 Product front View ec 5 Product back view RR 6 Interface ports E E E E EEA T T ca hace E E A E E E E 7 Control pan l VIEW sissi 8 Product hardware setup and software installation esses esses eeeee eene nte tnt nnne rentes trinus 10 FAT DIAS I 11 Er 6 Fi a E A EE 12 Load Tray 2 and the 500 sheet trays cccssesssessesssessesseessesseecsseseesssesaesseescecseesecesecessesecesseeeceesesseesesseeseesaes 17 Load the 1 500 sheet high capacity input tray elei see eses esee eene eene ne nennen nn ntn se th senes thai testas enn nnns 21 3 Parts supplies alid accessales oorr eere eo re eoe ege eee nore Mon eS E eue e onesee sue se eU a s ena S UNE O CURE R esos E SERO SNN 23 Order parts accessories and supplies lees eee eeee eese ee nennen nnns nns nnn sins sns inns enitn ss tras 24 en IueeP ee 24 Parts and supplies riii iterari cedo ntis sat Dieses inae ense Tor aseo ee aeaaaee eagles 24 PAC COSSON IOS eR 25 Replace the toner cartridges ee eeeescesceeseeceeceeceecescescescescescescesceecesceaceaceeceseeaceaceaceacenceaceaceaceacaeeeseeeeaneetense 26
60. nect to the HP SureSupply Web site for information on purchasing original HP supplies such as toner cartridges and paper HP Instant Support Connect to the HP Web site to find solutions to product problems 60 Chapter5 Manage the product ENWW HP Web Jetadmin ENWW HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades HP Web Jetadmin 61 62 Product security features e Security statements e IP Security e Sign in to the product e Assign a system password e Encryption support HP High Performance Secure Hard Disks e Lock the formatter Security statements The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging
61. nment e Calibrate the product to align the colors e Check other print job settings e Tryadifferent print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of toner loose toner or small areas of missing toner Check the paper type setting Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 From the Paper Type drop down list click the More option 5 Expandthe list of Type is options 6 Expand the category of paper types that best describes your paper 7 Selectthe option for the type of paper you are using and click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Check the paper type setting Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product ENWW Improve print quality 93 3 Bydefault the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Fini
62. olve general problems ENWW Index Symbols Numerics 1 500 high capacity input tray part number 25 1 500 sheet high capacity input tray clearjams 84 loading 21 500 sheet paper trays part numbers 25 A accessories ordering 24 part numbers 25 AirPrint 45 B bins output locating 5 Bonjour identifying 53 browser requirements HP embedded Web Server 53 C calibrate colors 96 cartridge replacing 26 cleaning paper path 94 color options changing Windows 96 color theme changing Windows 96 colors calibrate 96 control panel help 69 ENWW locating 5 locating features 8 copy settings HP Embedded Web Server 55 customer support online 68 D default gateway setting 49 deleting storedjobs 42 digital send settings HP Embedded Web Server 56 document feeder paper feeding problems 73 double sided printing Mac 38 Windows 35 duplex printing Mac 38 duplex printing double sided settings Windows 35 Windows 35 duplexing manually Mac 38 manually Windows 35 E easy access USB printing 46 Embedded Web Server changing network settings 48 changing productname 48 opening 48 Embedded Web Server EWS assigning passwords 62 features 53 network connection 53 energy use optimizing 64 envelopes loadinginTray1 12 orientation 15 Ethernet RJ 45 locating 7 Explorer versions supported HP Embedded Web Server 53 F fax settings HP Embedded Web Server 57 FIH foreign interface harness loc
63. om The steps to download the Mac installer software are as follows Go to www hp com support select the country region and then click Drivers amp Software Enter a product name or number In the Download Options area click Drivers Software amp Firmware Click the operating system version and then click the Download button f NOTE UPD PCL 5 is not supported For additional details on client and server operating systems for the HP UPD go to www hp com go upd and click the Specifications tab Chapter 1 Product introduction ENWW Product views e Product front view e Product back view e Interface ports e Control panel view Product front view M651n M651xh M651dn 1 Output bin 2 Control panel with color touchscreen display tilts up for easier viewing 3 Easy access USB port for printing without a computer NOTE Anadministrator must enable this port before use 4 Hardware integration pocket for connecting accessory and third party devices 5 Right side door access for clearing jams 6 Tray 1 7 On off button 8 Model name 9 Tray 2 10 Front door access to the toner cartridges 11 2x500 sheet trays and 1 500 sheet high capacity input tray 12 Lower right door access for clearing jams ENWW Product views 5 Product back view 1 Formatter contains the interface ports 2 Power connection 3 Model and serial number label 6 Chapter 1 Product introductio
64. om the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications The document feeder jams skews or picks up multiple sheets of paper ENWW Ef NOTE This information applies to MFP products only The original might have something on it such as staples or self adhesive notes that must be removed Check that all rollers are in place and that the roller access cover inside the document feeder is closed Make sure that the top document feeder cover is closed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack Product does not pick up paper or misfeeds 73 e The paper guides must be touching the sides of the paper stack to work correctly Make sure that the paper stack is straight and the guides are against the paper stack e The document feeder input tray or output bin might contain more than the maximum number of pages Make sure the paper stack fits below the guides in the input tray and remove pages from the output bin e Verify that there are no pieces of paper staples paper clips or other debris in the paper path e Cleanthe document feeder rollers and the separation pad Use compressed air or a clean lint free cloth moistene
65. one or more items to print or view General tab 54 Table 5 2 HP Embedded Web Server General tab Control Panel Customization Description Reorder show or hide features on the control panel display Change the default display language Quick Sets Setup Configure jobs that are available in the Quick Sets area of the Home screen on the product control panel Alerts Setup email alerts for various product and supplies events Chapter 5 Manage the product ENWW Print tab or Copy Print tab ENWW Table 5 2 HP Embedded Web Server General tab continued Menu Control Panel Administration Menu Description Shows the menu structure of the Administration menu on the control panel NOTE Configure settings on this screen or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses Edit Other Links Add or customize a link to another Web site This link displays in the Other Links area on all HP Embedded Web Server pages Ordering Information Enter information about ordering replacement toner cartridges This information displays on the supplies status page Device Information Name the product and assign an asset number to it Enter the name of the primary contact who will receive information about the product
66. out of the product if you have signed in for access to secured features After you sign out the product restores all options to the default settings Touch the Language Selection button to select the language for the control panel display Sleep button Network button Help button 8 Chapter 1 Product introduction Touch the Sleep button to put the product into Sleep mode Touch the Network button to find information about the network connection Touch the Help button to open the embedded help system ENWW 10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features 11 Features Depending on the product configuration the features that appear in this area can include any of the following items Quick Sets e Retrieve from USB e Retrieve from Device Memory e JobStatus e Supplies Trays e Administration Device Maintenance ENWW Product views 9 Product hardware setup and software installation For basic setup instructions see the Hardware Installation Guide that came with the product For additional instructions go to HP support on the Web In the US go to www hp com support colorljM651 for HP s all inclusive help for your product Outside the US follow these steps 1 Goto www hp com support 2 Select your country region 3 Click Troubleshooting 4 Enterthe product name HP Color LaserJet Enterprise M651 and then select Search Find
67. pable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe 44 Chapter4 Print ENWW e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then select the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that support ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information Ey NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver 2 NOTE HP ePrint Software does not support USB printing AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following
68. r Kit 110V Replacement 110 Volt fuser Mandatory CE246A Maintenance Fuser Kit 220V Replacement 220 Volt fuser Mandatory CE247A Image transfer kit Replacement image transfer belt and Mandatory CE249A roller Toner collection unit Replacement toner collection unit Mandatory CE265A HP 653X Black LaserJet Toner Cartridge Replacement high capacity toner Mandatory CF330X high capacity 19 5k yield cartridge HP 653A Black LaserJet Toner Cartridge Replacement toner cartridge Mandatory CF320A 11k yield HP 653A Cyan LaserJet Toner Cartridge Replacement toner cartridge Mandatory CF331A 15k yield HP 653A Yellow LaserJet Toner Cartridge Replacement toner cartridge Mandatory CF332A 15k yield HP 653A Magenta LaserJet Toner Replacement toner cartridge Mandatory CF333A Cartridge 15k yield HP LaserJet Postcard Media Insert Tray Replacement postcard media insert tray Mandatory CC497A 24 Chapter3 Parts supplies and accessories ENWW Accessories Item Description Part number 500 sheet paper tray Input tray accessory CZ261 500 sheet paper feeder and cabinet Input tray and storage cabinet accessory CZ262 2x500 sheet 1 500 sheet high capacity input feeder 2 500 sheet feeder accessory CZ263 and stand HP LaserJet Postcard Media Insert Tray Tray insert for printing small size paper CC497A HP Jetdirect 2800w NFC amp Wireless Direct Accessory Wireless direct accessory for touch printing from J8029A mobile devices ENWW Order pa
69. ral problems ENWW 13 Open the jam access door If paper is jammed inside the fuser gently pull it straight up to remove it If the paper tears remove all paper fragments CAUTION Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled 14 Close the jam access door and push the fuser completely into the product 15 Closethe right door ENWW Clearjams 83 Clear jams in the 1 500 sheet high capacity input tray and the lower right door Use the following procedure to check for paper in all possible jam locations related to the 1 500 sheet high capacity tray When a jam occurs the control panel displays an animation that assists in clearing the jam 1 Open the 1 500 sheet high capacity input tray 2 Remove and discard any damaged sheets 3 Remove the paper from the tray 84 Chapter6 Solve general problems ENWW 4 Liftthetray up and then pull it straight out to remove it 5 If jammed paper is in the feed area pull it down to remove it 6 Reinstall the tray and then load full reams of paper into the tray The tray holds 1 500 sheets of paper NOTE Forbestresults load full reams of paper Avoid dividing reams into smaller sections ENWW Clearjams 85 7 Closethe tray 8 Open the lower right door 86 Chapter6 Solve general problems ENWW 9 Remov
70. reless Menu e Wireless Direct e SSID 3 Touchthe SSID name area 4 Usethe keyboard to change the name 5 Touch OK HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device y NOTE The product might require a firmware update to use this feature To use HP ePrint the product must meet these requirements e The product must be connected to a wired or wireless network and have Internet access e HP Web Services must be enabled on the product and the product must be registered with HP Connected Follow this procedure to enable HP Web Services and register with HP Connected 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network amp button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 2 Clickthe HP Web Services tab 3 Select the option to enable Web Services Y NOTE Enabling Web Services might take several minutes 4 Goto www hpconnected com to create an HP ePrint account and complete the setup process HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint ca
71. rmat menu and configure the following settings e DateFormat e TimeFormat Touch the Save button Open the Date Time menu and configure the following settings e Date Time e Time Zone If you are in an area that uses daylight savings time select the Adjust for Daylight Savings box Touch the Save button Touch the back arrow button to return to the Administration screen Open the following menus e General Settings e Energy Settings e Sleep Schedule Touch the Add button and then select the type of event to schedule Wake or Sleep Configure the following settings e Time e Event Days Touch the OK button and then touch the Save button Economy settings 65 Software and firmware updates HP regularly updates features that are available in the product firmware To take advantage of the most current features update the product firmware Download the most recent firmware update file from the Web In the US go to www hp com support colorljM651 Click Drivers amp Software Outside the US follow these steps 1 Goto www hp com support 2 Select your country region 3 Click Drivers amp Software 4 Enterthe product name HP Color LaserJet Enterprise M651 and then select Search 66 Chapter5 Manage the product ENWW 6 Solve general problems e Customer support e Control panel help system e Restore factory set defaults e A Cartridge is low or Cartridge is very low mes
72. rts accessories and supplies 25 Replace the toner cartridges The product uses four colors and has a different toner cartridge for each color yellow Y magenta M cyan C and black K The toner cartridges are inside the front door This product indicates when the toner cartridge level is low The actual toner cartridge life remaining can vary The toner cartridge does not need to be replaced at this time Consider having a replacement cartridge available to install when print quality is no longer acceptable The following illustration shows the toner cartridge components 1 Plastic shield 2 Imaging drum 3 Memory chip ACAUTION If toner gets on clothing wipe it off by using a dry cloth and wash the clothes in cold water Hot water sets toner into fabric E NOTE Information about recycling used toner cartridges is on the toner cartridge box 26 Chapter3 Parts supplies and accessories ENWW 1 Open the front door 2 Grasp the handle of the used toner cartridge and pull out to remove it 3 Remove the new toner cartridge from its protective bag ENWW Replace the toner cartridges 27 4 Hold both ends of the toner cartridge and rock it 5 6 times SU 5 Removethe protective shield from the toner cartridge 28 Chapter3 Parts supplies and accessories ENWW 6 Alignthe toner cartridge with its slot and then insert the toner cartridge into the product 7 Close the
73. rver EWS a From the Home screen on the product control panel touch the Network button to display the IP address or host name Chapter 5 Manage the product ENWW b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 0000 2 Clickthe Security tab 3 Open the General Security menu 4 Inthe Username field enter the name to associate with the password 5 Enterthe password in the New Password field and then enter it again in the Verify Password field f NOTE If you are changing an existing password you must first enter the existing password in the Old Password field 6 Click the Apply button Make note of the password and store it in a safe place Encryption support HP High Performance Secure Hard Disks The hard disk provides hardware based encryption so you can securely store sensitive data without impacting product performance This hard disk uses the latest Advanced Encryption Standard AES and has versatile time saving features and robust functionality Use the Security menu in the HP Embedded Web Server to configure the disk Lock the formatter The formatter has a slot that you can use to attach a security cable Locking the formatter prevents someone from removing valuable components from it ENWW Product security features 63 Economy setting
74. rvices tab to configure and enable HP Web Services for this product It is necessary to Enable HP Web Services to use the HP ePrint feature Table 5 8 HP Embedded Web Server Networking tab Menu Description Web Services Setup Connect this product to HP s ePrintCenter on the Web by enabling HP Web Services Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the product to the Internet Networking tab Use the Networking tab to configure and secure network settings for the product when it is connected to an IP based network This tab does not display if the product is connected to other types of networks Table 5 9 HP Embedded Web Server Networking tab Menu Description TCP IP Setting Configure TCP IP settings for IPv4 and IPv6 networks NOTE The configuration options available depend on the print server model 58 Chapter5 Manage the product ENWW Table 5 9 HP Embedded Web Server Networking tab continued Menu Description Network Settings Configure IPX SPX AppleTalk DLC LLC and SNMP settings depending on the print server model Other Settings Configure general printing protocols and services supported by the print server The available options depend on the print server model but can include firmware update LPD queues USB settings support information and refresh rate AirPrint Enable set up or disable network printing from Apple supported products Selec
75. s 5 e anien asnan an erene EAE aeee este borse deir a qnaa e ose sape EERE 37 Store print jobs on the product to print later eese sees esee eene tn nene tn nennen nnn sense tenens ene ns 40 Create a stored job Windows cscssccccsssssescssssssesescsessesesssccseseseceeseecsesesseseseeeseseseceeaeseseeeeaeseeeses 40 Create a stored job Mac OS X cccesssesessssssesesscsssesesecsessseseseesssescescacsessesesesesaesesesecaesesecesseseseseesess 41 PRIN a SCOPE tay 42 Delete a stored JOD ssi sccscssccsseiscesscasscvssncscsseseveesonssvesvenveon cssssedevossosteai voetvececnceseysoesdondees tev uatre aoristi 42 oreet L A Y 43 HP Wireless Direct and NFC Printing csccssccssececsecssscecsseceseecssecesseessececseceseeececesseecsstecseeesses 43 HP ePrint via emiall reed eren eee eio et ete et eren rri ue eee ena ero naves eue Mee R et aeo iere to eran etes 44 FIPOPrint T0 RT ERE ERO DET m 44 APAD cs cece cect e a e E AEEA E E 45 Print to RADI E E EE E E EEE EE EE E 46 Enable the USB port for printing eese eene eene nennen nnne nnne nnn snnt inneren nena 46 Print USB docutmerits eere itte roi aai rere tn o aee erbe eave dace eR entia esten aee ane deca PE ana edan ER MA Quen Lud 46 5 Manage the product
76. s e Optimize speed or energy usage e Set Sleep mode e Setthe Sleep Schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster To conserve energy set the product to cool between jobs The product has four incremental settings to optimize for speed or energy usage 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e EnergySettings e Optimum Speed Energy Usage 3 Select the option that you want to use and then touch the Save button E NOTE The default setting is Faster first page Set Sleep mode 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e EnergySettings e Sleep Timer Settings 3 Touch Sleep Auto Off After to select the option 4 Selectthe appropriate time period and then touch the Save button E NOTE The sleep mode default time is 15 minutes Set the Sleep Schedule f NOTE You must configure the date and time settings before you can use the Sleep Schedule feature 1 From the Home screen on the product control panel scroll to and touch the Administration button 2 Open the following menus e General Settings e Date Time Settings 64 Chapter5 Manage the product ENWW ENWW 10 11 Open the Date Time Fo
77. sage displays on the product control panel e Product does not pick up paper or misfeeds e Clear jams e Improve print quality e Solve wired network problems For more information ENWW In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information 67 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support e Inthe US go to www hp com support colorljM651 e Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Download software utilities drivers and electronic information e Inthe US goto www hp com support colorljM651 Click Drivers amp Software e Outside the US go to www hp com support Select your country region Click Drivers amp Software Enter the product name for example LaserJet M575 and then select
78. sen sess snas 73 The product does not pick up paper eese sees eee esee eene nennen tnter nsns enses sns sn nennt 73 The product picks up multiple sheets of paper scssecssesseesssssesseesseesseesssesscesseseesesesssesesenseses 73 The document feeder jams skews or picks up multiple sheets of paper 73 Ida II 75 Jam location S iii 75 Auto navigation for clearing jams ccsccesesscesscesscsssesscessessecssesscesecensesssessensessseseesseesseessseasees 75 Experiencing frequent or recurring paper jams cceccesseescesseesseescescessseeecseeceseseesseessesseesseeaees 75 Clear AMIS I Tray T 5e ceste ern errorae knee e a nre deus aeter ie ras cu pese Uer na a roi Dad age dU 77 Clear jams in Tray 2 and the 500 sheet trays ccsecscssseessesseessesecseesaeesseeseesaeesaeeeeeseeseeseseaeees 79 Clear jams in the 1 500 sheet high capacity input tray and the lower right door 84 Clear jams in the lower right door ccssesscesscsssesscesecessesscessesscessenseceseceesseecasecsessesenssceeseesesseses 88 Clear jams in the right door and the fuser area ccsccssecssessecssesssessesesecssesecesseceeesesensecssessseseses 89 Clear jams in the output bin lesen enne enne ennt nnne tns nnns tn se tenerse tese tes
79. shing menu 4 Selectatype from the Media Type drop down list 5 Clickthe Print button Check toner cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable the status of other replaceable maintenance parts Step one Print the supplies status page 1 From the Home screen on the product control panel scroll to and touch the Supplies button 2 Thestatus of all supply items is listed on the screen 3 Toprintor view a report of the status of all supply items including the genuine HP part number for reordering the supply touch the Manage Supplies button Touch the Supplies Status button and then touch either the Print or View button Step two Check supplies status 1 Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable If you determine that you need to replace a toner cartridge or ot
80. sks Mac OS X e Store print jobs on the product to print later e Mobile printinq e Printfromthe USB port For more information In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Install and configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW 34 Print tasks Windows How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver Ey NOTE The name of the button varies for different software programs Print ENTM Printer Name Status Type Where Page range al Find Printer section For example type 1 3 5 12 or p151 p152 p1s3 p653 Print what Dacument y Zoom Print All pages in range Pages per sheet Options 1 page Scale to paper size No Scaling E E Print to file 7 Manual duplex WE 3 Click or tap the tabs in the print driver to configure t
81. solutions e HP ePrint via email vw w w For more information about Mobile e HP ePrint software printing solutions see e HP ePrint app www hp com go mobileprinting e ePrint Enterprise app www hpconnected com e HPePrint Home amp Biz www hp com go LaserJetMobilePrinting English e Google Cloud Print only e AirPrint www hp com go eprintsoftware e Android Printing www hp com go eprintenterprise www google com cloudprint learn www hp com go airprint Chapter 1 Product introduction ENWW Model name M651n M651dn M651xh Model number CZ255A CZ256A CZ257A Supported operating systems Windows XP SP3 or later 32 bit vw w we and 64 bit NOTE The software installer does not support the 64 bit version but the print driver supports it NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system Windows Vista 32 bit and 64 bit w w we NOTE Windows Vista Starter is not supported by the software installer or the print driver Windows 7 SP1 or later 32 bit and w w we 64 bit lt M X Windows 8 32 bit and 64 bit D lt lt Windows 8 1 32 bit and 64 bit Windows 2003 Server SP2 or later 32 bit and 64 bit NOTE The software installer does not support the 64 bit version but the print driver supports it NOTE Microsoft retired mainstream support for Windows Server 2003 in July 2010 HP
82. t Language Change the language displayed by the HP Embedded Web Server This page displays if the Web pages support multiple languages Optionally select supported languages through language preference settings in the browser Settings View and restore current security settings to factory default values Configure security settings using the Security Configuration Wizard NOTE Do not use the Security Configuration Wizard to configure security settings using network management applications such as HP Web Jetadmin Authorization Control configuration management and use of this product including the following e Setorchange the administrator password to control access to configuration parameters e Request install and manage digital certificates on the HP Jetdirect print server e Limithost access to this product through an Access Control List ACL for selected print servers on IPv4 networks only Mgmt Protocols Configure and manage security protocols for this product including the following e Setthesecurity management level for the HP Embedded Web Server and control traffic over HTTP and HTTPS e Configure the SNMP Simple Network Management Protocol operation Enable or disable the SNMP v1 v2c or SNMP v3 agents on the print server e Controlaccess through protocols that may not be secure such as printing protocols print services discovery protocols name resolution services and configuration management pro
83. t network communication by pinging the network Solve wired network problems 99 a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Typepingfollowed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 100 Chapter6 S
84. th the Default sRBG theme Use this theme when printing photos Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme None No color theme is used Custom Profile Select this option to use a custom input profile to accurately control color output for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Change the color options We 2 ENWW From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Click the Automatic or Manual setting Automatic setting Select this setting for most color print jobs Manual setting Select this setting to adjust the color settings independently from other settings Click the Settings button to open the manual color adjusment window Ey NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings Improve print quality 97 6 Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or
85. the following support e Install and configure e Learnanduse e Solve problems e Download software updates e Join support forums e Findwarranty and regulatory information 10 Chapter1 Product introduction ENWW 2 Paper trays e Load Tray 1 e Load Tray 2 and the 500 sheet trays e Loadthe 1 500 sheet high capacity input tray For more information In the US go to www hp com support colorljM651 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information e Installand configure e Learn and use e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information ENWW Load Tray 1 A CAUTION To avoid jams never add or remove paper from Tray 1 during printing 1 Open Tray 1 2 Pull out the tray extension to support the paper 12 Chapter2 Paper trays ENWW 3 Loadpaperin the tray For information about how to orient the paper see Table 2 1 Tray 1 paper orientation on page 15 ENWW LoadTray1 13 4 Makesure that the paper fits under the fill line on the paper guides 5 Adjust the side guides so that they lightly touch the paper stack but do not bend it 14 Chapter2 Papertrays ENWW Table 2 1 Tray 1 paper orientation Paper type Image orientation Duplex mode
86. ting and copying Specify permissions for individual users or for jobs that are sent from specific software programs Configure settings for all print jobs including copy jobs or received faxes HP Embedded Web Server 55 Table 5 3 HP Embedded Web Server Copy Print tab continued Copy Settings MFP models only Description Configure the default options for copy jobs Manage Trays Configure settings for paper trays Scan Digital Send tab MFP models only Table 5 4 HP Embedded Web Server Scan Digital Send tab E mail and Save to Network Folder Quick Setup Wizards Address Book Description Configure the product to send scanned images as email attachments Configure the product to save scanned images to network folder Quick Sets Quicks Sets provide easy access to files saved on the network Manage the address book including the following Add email addresses into the product one at a time Use the Import Export tab to load a large list of frequently used email addresses on to the product all at once rather than adding them one at a time Edit email addresses that have already been saved in the product E mail Setup Configure the default email settings for digital sending including the following Settings for the outgoing mail SMTP server Default settings for E mail Quick Sets jobs Default message settings such as the From address and the subject line Settings for digital signatur
87. tocols 802 1X Authentication Configure 802 1X authentication settings on the Jetdirect print server as required for client authentication on the network and reset the 802 1X authentication settings to factory default values CAUTION When changing the 802 1X authentication settings the product might lose its connection To reconnect it might be necessary to reset the print server to a factory default state and reinstall the product IPsec Firewall View or configure a Firewall policy or an IPsec Firewall policy for selected HP Jetdirect models only Announcement Agent Enable or disable the HP Device Announcement Agent set the configuration server and configure mutual authentication using certificates Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server Protocol Info View a list of network configuration settings on the HP Jetdirect print server for each protocol Configuration Page View the HP Jetdirect configuration page which contains status and configuration information HP Embedded Web Server 59 Other Links list NOTE Configure which links display in the Other Links list by using the Edit Other Links menu on the General tab The following are the default links Table 5 10 HP Embedded Web Server Other Links list Menu Description Product Support Connect to the support site for the product to search for help on various topics Shop for Supplies Con
88. ttings Supplies Management Configures how the product should behave when supplies are nearing the end of their estimated life Trays Configuration Changes the default tray settings Output Devices Manages settings for optional output accessories Duplex Mode Turns on the automatic two sided printing mode Protect Direct Ports Disables printing over USB or parallel ports Stored Jobs Manages print jobs that are stored on the product hard disk Network Settings Configures the network settings such as the IPv4 and IPv6 settings Additional Settings Provides access to the HP Embedded Web Server Scan Settings Scan to E mail Opens the HP Embedded Web Server page for configuring settings for scanning to email NOTE USBconnections are not supported Scan to Network Folder Opens the HP Embedded Web Server page for configuring settings for scanning to a network folder NOTE USB connections are not supported Chapter 5 Manage the product ENWW HP Embedded Web Server e How to access the HP Embedded Web Server EWS e HP Embedded Web Server features Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the product control panel menu configuration e View and print internal pages e Receive notification of product and supp
89. uct to stop printing when the cartridge reaches the Very Low threshold You can acknowledge the prompt or replace the cartridge to resume printing e Selectthe Continue option to set the product to alert you that the cartridge is very low and to continue printing beyond the Very Low setting without interaction This can result in unsatisfactory print quality For products with fax capability ENWW When the product is set to the Stop or Prompt to continue option there is some risk that faxes will not print when the product resumes printing This can occur if the product has received more faxes than the memory can hold while the product is waiting The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge but print quality might degrade A Cartridge is low or Cartridge is very low message displays on the product control panel 71 Order supplies Order supplies and paper www hp com go suresupply Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies 72 Chapter6 Solve general problems ENWW Product does not pick up
90. ything that is blocking the vents on the product The product requires good air flow on all sides including the top e Protect the product from airborne debris dust steam grease or other elements that can leave residue inside the product Improve print quality 95 Step three Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays 1 2 6 From the Home screen on the product control panel scroll to and touch the Administration button Open the following menus e GeneralSettings e Print Quality e Image Registration Select the tray that you want to adjust Touch the Print Test Page button and then follow the instructions on the printed pages Touch the Print Test Page button to verify the results and then make further adjustments if necessary When you are satisfied with the results touch the Save button to save the new settings Calibrate the product to align the colors Calibration is a product function that optimizes print quality Follow these steps to resolve print print quality problems such as misaligned color colored shadows blurry graphics or other print quality issues 1 2 4 From the Home screen on the product control panel scroll to and touch the Device Maintenance button Open the following menus e Calibration Cleaning e Full Calibration Touch the Start button to start the c

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